Order by phone:

0333 0417 273

Open Mon - Sun What's this number?

Find the best broadband package for you

Call us: 0333 0417 273

  • Monday to Sunday: 8am to 8pm
Trustpilot logo> 4.7 stars 1,000+ Reviews • Rated Excellent by our customers

Guide to customer and technical support: opening times, phone numbers, and links

How to contact your broadband provider

Need to contact your provider for technical support, or have a customer service query? On this page, you’ll find a list of contact numbers and the opening times for both customer service and technical support. We've listed all the major providers, including Sky, BT and Virgin Media, and many of the smaller ISPs too.

Will I be charged for calling these numbers?

There may be a cost for calling tech support or customer service. Some providers use freephone numbers, or won't charge if you call from their own landline. Otherwise, you’ll be charged at the standard rate for that number.

There may be different numbers depending on whether you're calling from a landline or mobile, or from abroad. Check the costs for each number. If the enquiry isn't urgent, you might be better off using a live chat option, or sending an email.

You can visit this UK government guidance page to find out more about call prices for various numbers, but check with your phone provider to confirm the exact cost.

BT Broadband

BT Technical Support and Customer Service

Opening hours: Monday to Friday 8am-9pm
Weekends and Bank Holidays: 8am-8pm

Calls are free from the BT network

BT broadband service status

BT broadband live chat support

BT Business broadband

BT Business Technical Support and Customer Service

Opening hours: 24/7

BT Business live chat support (open Monday - Friday, 8am-6pm)

BT Business WhatsApp support

Direct Save Telecom (DST) broadband

DST Technical Support and Customer Service

Opening hours: 8am-8pm Monday to Friday, 9am-5pm Saturdays and Public Holidays

EE broadband

EE Technical Support and Customer service

Opening hours: Monday to Friday 8am-9pm / Saturday - Sunday 8am-8pm

EE service status

EE live chat support

KCOM broadband

KCOM Technical Support

Opening hours: Monday to Friday 8am-8pm / Saturday - Sunday 8am-6pm

KCOM Customer Service

Opening hours: Monday to Friday 8am-8pm / Saturday 8am-5pm / Sunday 10am-4pm

NOW Broadband

Now Broadband Customer Service

Opening hours: Monday to Sunday 8am-8pm

For direct numbers, log into your account.

Plusnet broadband

Plusnet Technical Support and Customer Service

Opening hours: Monday to Sunday 8am-8pm

Shell Energy broadband

Shell Energy Technical Support and Customer Service

Opening hours: Monday to Friday 8am-8pm / Saturday 9am-4pm 

Sky broadband

Sky Customer Service

For direct numbers, log into your account.

TalkTalk broadband

TalkTalk Technical Support and Customer Service

Opening hours: 9am-7pm Monday to Friday, 9am-6pm Saturdays
Full Fibre Support: 8am-8pm Monday to Saturday

Virgin Media broadband

Virgin Media Customer Service

Opening hours: Monday to Friday 8am-9pm / Saturday 8am-8pm / Sunday 8am-6pm

Virgin Media service status

Vodafone broadband

Vodafone customer service

Opening hours: Monday to Friday 8am-8pm / Saturday to Sunday 8am-8pm

Zen Internet

Zen technical support and customer service

Opening hours: Monday to Friday 8am - 8pm / Saturday and Sunday 9am - 5pm

Other providers telephone numbers

Sorry, wrong number!

Have you found that one of these numbers is wrong, or the information isn't quite right? We try to keep our site bang up to date, but sometimes things still slip through the net.

If you discover an inaccuracy, please email [email protected], so we can put it right. Thanks!

Meet the author:

Online Editor

Broadband Genie's Editor, Emma Davenport, has been contributing to the site since 2007. She has 20 years of experience writing articles, guides and tutorials on consumer technology for magazines and online.


Specialist subject: Broadband advice for vulnerable people

Why do we need your address?

We need your address to show you the broadband deals available at your home. This information is gathered in partnership with thinkbroadband.
Read our privacy policy for more details.

Related pages

Top guides