How to contact Gigaclear broadband support and customer service
Gigaclear customer service call centre
- Gigaclear Contact Number: 01865 591 131
- Opening times: 8am-7pm Monday to Friday, 9am-5.30pm Saturday, 10am-3pm Sundays (Live Chat Only), 10am-5pm Bank Holidays (Live Chat only).
Gigaclear broadband live chat
You can access Gigaclear’s Live Chat through the website (www.gigaclear.com/chat). When you click on the pop-up, you’ll have to enter your personal details, including your name, email address and mobile number.
How to check Gigaclear service status - is Gigaclear broadband down?
If your Gigaclear broadband connection isn’t working, there are a few things you should try before getting in touch with customer support.
First, have a go at using a different device and restart your Wi-Fi router. If you’re still having problems and suffering from sluggish broadband speeds, then there may very well be a problem with the network.
Gigaclear has a network status page where you can see clear notifications of any issues across the UK. We recommend this being your first port of call as it’s such a quick and hassle-free way of seeing past and present status updates.
You could also check the official Gigaclear Twitter / X account or carry out a general search for #gigaclear to see if other customers are complaining about issues with their broadband service.
For more help, check out our guide to troubleshooting broadband.
How to complain about Gigaclear
Gigaclear has a clear complaints code of practice detailing the best way to get problems solved quickly. It promises to acknowledge complaints within 5 working days and get started on finding a solution.
If you don’t feel like your issue is being dealt well, you can escalate a complaint at any time to the Executive Office. You can reach this directly by emailing [email protected].
For all complaints, you’ll need to provide the following information:
- Your name
- Address
- Contact Number
- Customer account number - starts with ‘c’
- An overview of what’s gone wrong, including dates if relevant.
Get in touch via Twitter / X and Facebook
Putting a message out on social media can be a good way of getting help sorted quickly. You can send a message to @gigaclear on Twitter / X, or head over to facebook.com/gigaclear.
Speak to customer services
You can call the Customer Operations Team on 01865 591 131.
Complain in writing
Gigaclear offers up plenty of ways to get in contact online, or through a phone call. However, if you want to write a letter and keep a paper trail you send it to:
Gigaclear Ltd
Building One
Wyndyke Furlong
Abingdown
Oxon
OX14 1UQ
Complaining about Gigaclear broadband Ombudsman Services: Communications
If you aren’t happy with any final resolutions, and it’s been over 8 weeks since you raised a complaint, you can get in touch with its Alternative Dispute Resolution Scheme.
It’s important to note the Ombudsman service can only help residential and small business customers. You can find more information about this procedure at the Communications Ombudsman site.
You can write to:
Ombudsman Services: Communications
P.O. Box 730
Warrington
WA4 6WU
Phone: 0330 440 1614
Email: [email protected]
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What to do before you complain to Gigaclear
Troubleshoot the problem
Try your best to tackle any technical problems yourself first. Gigaclear has a number of technical support guides, and you can log in to your account, and you can also check for reported faults in your area. A live chat service is available through this page.Document everything
Keep a record of times, dates and calls. If you speak to anyone at Gigaclear customer service, take their name. Document all speed test records and any other relevant data that could help. These can all be helpful if you have to escalate your complaint.Make sure your complaint is valid
Broadband speed
Ask for assistance if your Gigaclear broadband service is slower than expectations for your postcode. But double-check your contracts. At the point of sale, you should have been given a speed estimate, which may be different to the advertised package speed. If your broadband speed persistently falls below this estimate, you have grounds to take this further.
Check with a tool like the Broadband Genie Speed Test. Run multiple tests at different times over several days.
Service problems
If a broadband complaint relates to traffic management or blocked website, you may not have much success in complaining. Though if you feel like the limits are restrictive, and you weren't made aware of them when you signed your Gigaclear contract, you may still have a case.Mis-selling & overcharging
Complaining about the cost of a service is unlike to change things, unless it's significantly different to the broadband deal you were initially sold.Customer service
If you feel Gigaclear's customer service isn't listening to your problems, ask to escalate the complaint to more senior staff members.
Can’t get Gigaclear at your new address? Switch and save money
If you’re moving home, you may find you can’t get Gigaclear broadband at your new address (here's how you can check the availability of Gigaclear). If this is the case, you’ll need to look around for another broadband provider.
Take the time to double-check if your contract has ended, or how long you have left. You should bear in mind, if you’re cancelling Gigaclear before you’re out of contract, it’s likely you’ll have to pay an early termination fee.
If you’re unhappy with Gigaclear, you’ve had issues with your service, or you’re on the lookout to save a bit of money, you can switch for free. Simply enter your postcode or address to see the best deals available in your area.
Here are some of our favourite speedy broadband deals available right now: