Sky Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Sky.

How Sky compares:

Typical Satisfaction
Weaker Speed
Typical Service
Typical Reliability

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Recent customer ratings for Sky

Based on 4,174 697,733 customer ratings since Mar 2024 Apr 2009 ( )

Satisfaction

3.17 stars

Customer Service

3.2 stars

Speed

2.97 stars

Reliability

3.12 stars

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2,454 Customer Reviews over pages

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Reviewer

Divinegift

Location

London

Date

18/03/2025

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Sky is good but not all that we expected, they should improve on every of their services that was promised by them.

Reviewer

Esme T

Location

Hove

Date

18/03/2025

Ratings

Satisfaction

1.00 stars

Customer Service

3.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

We can only get one provider in our building which is why we have to have Sky. The service is rubbish and I usually just use my phone data

Reviewer

Mr. A

Location

WEST DRAYTON

Date

17/03/2025

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

2.00 stars

Reliability

3.00 stars

Comments:

I have been sky customer for last 18 months. I have FTTP 500 via BT open reach. Wired connection i am able to achieve over 400 mbps but on wireless it drops to around 250 mbps in the same room or very near to sky router. Upstairs it drops to below 50 mbps. and even in some room around 20 mbps. Looking at some other provider,s review looks like none of their routers are able to provide good coverage through out the house unless you use a mesh system. I have small house and Router is attached to the side of stair case but soon as you are upstairs where distance is probably 1-2 meters, wifi does not perform well.

Reviewer

David

Location

South Yorkshire

Date

15/03/2025

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

I switched to Sky in November from EE based on their 'deal' £22/month (12 month contract). After 4 payments they increase it by £3/month! This ruse is sickening and unfair. When will consumers get a fair deal from broadband providers in that when they offer a deal they either stick to it to the penny, or be honest about the actual cost of the broadband for the duration of the contract? The market just seems so dishonest and manipulative.

Reviewer

Sky Customer

Location

London

Date

14/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Sky offers a good customer services and reliable services, also has good programmes on Sky and Netflix.

Reviewer

Anon

Location

Coventry

Date

14/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I like sky broadband the fact tv packages include Netflix. Their price and customer service is also really good,

Reviewer

Frustrated customer

Location

Norwich

Date

14/03/2025

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Atrocious customer service. Price hike within 6 months of joining. Excessively long delays when phoning customer service. Advertised as 100mbps+ download speed normally less than 40mbps, and has been as low as 16mbps. Signal from router does not reach all of property as claimed. Initial service connection delayed by over 2 weeks , did not receive due compensation Will be switching at the end of the contract I switched from Virgin because of unreasonable cost [£50+ for broadband only, though I know of cases where people are being charged £80+]. Now with SKY, and there is NOTHING that I would recommend.

Reviewer

Kitty

Location

London

Date

05/03/2025

Ratings

Satisfaction

4.00 stars

Customer Service

2.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

It is stable and reliable but its difficult getting through to customer service. Also it keeps charging extra each year

Reviewer

Anon

Location

Manchester

Date

28/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I think they are all mostly the same, but Sky have been fine.

Reviewer

Michaela

Location

Manchester

Date

27/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Easy set up, good customer service

Reviewer

Anon

Location

Manchester

Date

27/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

2.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Pretty good, very fast but terrible customer service.

Reviewer

Alfresco

Location

Belfast

Date

24/02/2025

Ratings

Satisfaction

3.00 stars

Customer Service

2.00 stars

Speed

2.00 stars

Reliability

3.00 stars

Comments:

The connection does cut out quite a lot and we face other reliability issues.

Reviewer

Muhammad

Location

Southend

Date

21/02/2025

Ratings

Satisfaction

2.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

1.00 stars

Comments:

Extremely unconsisstent and unreliable will literally disconnect you at random times highly recommend you to not get it

Reviewer

Teo

Location

Date

16/02/2025

Ratings

Satisfaction

2.00 stars

Customer Service

3.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

After my last reveiw my internet was good now it's bad again so I'll send another complaint

Reviewer

Teo

Location

Date

05/02/2025

Ratings

Satisfaction

2.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

1.00 stars

Comments:

This wifi is on and off sometimes it's great and other times it's bad. If it was more reliable i would be alot more satisfied

Reviewer

Happy Customer

Location

Bristol

Date

04/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

It works as needed

Reviewer

Jenny

Location

Bristol

Date

04/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Good deal with lots to watch on Sky, slightly cheaper than last provider but more benefits

Reviewer

netty

Location

Chelmsford

Date

28/01/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

its a good provider but the prices should be more affordable as so many people use them.

Reviewer

David

Location

Leeds

Date

10/01/2025

Ratings

Satisfaction

3.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

The broadband service is very good and not dropped out yet

Reviewer

Anon

Location

York

Date

10/01/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

2.00 stars

Reliability

4.00 stars

Comments:

Good but very expensive