At Broadband Genie it's our mission to give you all the information you need to make informed decisions on your choice of broadband provider.
We've gathered together a list of frequently asked questions to help you understand a bit more about us and how we work.
Where does your information come from?
We get our information either from the suppliers themselves, who in many cases will send us details of when their packages will change in advance, in other cases we pull the information from the provider's own published materials. In all cases, we check details for all broadband deals at least once every two weeks. Often, these are checked more frequently, even daily.
Are you impartial?
We are completely impartial and independently owned.
How do you fund the site?
So that we can provide this website free of charge, we fund the site in several ways:
- Commissions – some providers will pay us a commission for sales that come from visitors who came to them via this site. However, we don't have this arrangement with all the providers listed. We never base any recommendations or listings on commissions.
- Sponsored listings – sometimes a provider may sponsor pages on the site, in this case, any mention of the provider will clearly use the word “sponsored”, so you can be aware of any commercial agreement. If a provider sponsors any part of the site, all the information on that page will still be provided in an impartial manner.
Are there any limitations to the comparisons on the site?
The broadband market in the UK is extremely diverse and crosses over a number of other telecoms products such as phone and television among others. To handle this complexity in a way that's useful to you, we've built our comparison engine to work in the following way:
- We're primarily a broadband comparison service, but where practical we do include information on bundles of services that contain broadband, however we cannot guarantee to include all bundle options that may be available from all suppliers.
- When working out prices where there is a choice of payment methods for a supplier, we always display the price using the cheapest payment method.
- The price of line rental is included in all packages where broadband and phone must be purchased together. There may be exceptions - such as broadband only, where you will need to pay a different company for landline provision - and if so, we will make it clear that this is the case.
- We mainly display deals for new customers only. There are a few exceptions which are clearly labelled for existing customers. Otherwise, there may be deals available for existing customers that can be explored by contacting your provider.
How do you decide which broadband products to show first?
Our comparison results initially display broadband products ordered by most ‘popular’ to least ‘popular’.
We define ‘popular’ as products that attract a combination of a large number of:
- Customer interactions; measured by clicks out to the provider’s website
- Sales completed by the customer on the provider’s website
As such, all of the products we list have a score or ‘weighting’ which ranks them in order of most popular to least popular based on an equation which weights the above two factors accordingly.
In most cases, you can also apply different sorts and filters to our broadband comparison tables by clicking the various headings or tabs. In these cases, most popular is still applied as a secondary sort. So, for example, when sorting by contract length, if two rows both have the same length, the cheapest will appear first.
What 'Monthly Cost' means in the broadband comparison tables?
'Monthly Cost' is what you will pay for your package for each calendar month for the duration of your initial contract. It does not include any other costs such as line rental or setup fees.
Selection of broadband providers
What providers do we list?
We aim to include as wide a selection of internet providers and deals as possible, but we do not include every provider on the market. For example, we may reject a provider where there is a high cancellation rate. Some providers may choose not to work with price comparison sites.
Comprehensive list of providers on Broadband Genie (as of October 2024):
I've read that your price comparison is approved by Ofcom, what does this mean?
You can find out all about our Ofcom accreditation elsewhere on this site.
How can I contact you to offer feedback or make a complaint?
We've provided details of how to contact us and given our complaints policy elsewhere on this site.