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Recent customer ratings for Vodafone
Based on 1411455 customer ratings since August 2023December 2015 ()
Satisfaction
1.48 stars
1.6 stars
Customer Service
1.41 stars
1.7 stars
Speed
2.06 stars
2.03 stars
Reliability
1.7 stars
1.78 stars
- Read our Vodafone buyers guide
- Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Add your own review of Vodafone
1533 Customer Reviews over pages
Reviewer
Ian
Location
Essex
Date
06/07/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Reviewer
Stephen Cassidy
Location
Poole
Date
04/07/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone Broadband speed upgrade. Abysmal service. Speed not provided and unstable. Often worse than prior to upgrade. Online chats terminated by agents. The online chats have taken between half an hour to an hour. You are already frustrated by now and terminating the chat without a resolution, just because it fell in the too difficult box is absolutely infuriating! Faulty Vodafone telephone menu making it impossible to make a requested callback. The telephone answering service does not recognise the digit '2'. As it was option 2 that I needed, to speak to the right people, I could not get through. AND the message I received had threatened to close my ticket (without resolution) unless I called back!!!! Worst service ever received. Vodafone are well deserving of the Title of worst Broadband provider.
Reviewer
Raymond
Location
Glasgow
Date
26/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Even though I signed a 2 year contract, they automatically put you on a 30 day rolling contract after the 2 year end date. Customer service do not tell you this when buying the contract, and they don't remind you of this. So here I'm thinking the contract will end naturally, but it doesn't and you need to give 30 days notice. Customer service, was just so condescending. Can't wait to be done with them! Beware
Reviewer
Ian Cr
Location
Scotland
Date
24/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I went to Vodafone,due to their apparent good reviews. How wrong was I/them. Customer welcome pack supplies an invalid phone contact number! As to customer service, I contacted them 5 times and my analysis of them is, they do not listen to the customer, they ask for details which I couldn't access due to NO internet, even though this was why I was talking to them. No resolution from them , eventually had to ask to be put through to tech. dept. Again no resolution only a promise that he would phone me back within 2 hours. He never did. I have various mobility issues ans a visual impairment yet he still wanted me to carry out various tasks, despite me saying that I was unable to do these.Customer service said they were unable to
put me through to complaints,yet one lady was able and did so.
Complaints dept. again seem to have an issue in listening. Still no satisfactory resolution.
Reviewer
R
Location
Date
23/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Gave me an activation date, pushed it back 3 days and insisted the activation date they previously allowed me to select was impossible. Took me almost an hour to cancel as I kept getting pushed through different teams
Reviewer
Pail K
Location
Essex
Date
21/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For last 3 Months we have regularly had speeds of 2Mbps against the 74 Mbps im paying for. Cannot get any sense from the offshore call centre, and gave up after 30 mins on the phone waiting for them. Fortunately I’m out of contract so will be moving elsewhere.
Reviewer
T
Location
Hull
Date
20/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking, Wi-Fi rarely works, one day it works one week it doesn’t, had to use my limited data on my phone to connect to the tv, customer service is even worse always “oh we ll pass it on to someone higher up” next day they forget about you and you have to call 24/7 just for them to say the same stuff over and over, once the problem is “sorted” the wifi works for a couple days…then doesn’t work again. Honestly sick of it
Reviewer
Nick
Location
Carnforth
Date
19/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I swapped from BT to Vodafone as BT prices werea lot higher.
The swap over was seemless and initially I was quite happy.
Never once had z problem using BT upstairs on a chromecast using 5ghz. With this router the chromecast was for everloosing signal.i downloaded the app and found I could split router between 2.4ghz and 5ghz. So I set up 2.4ghz and it was better. I could also manually change channels using the app this helped then after an update I could no longer do that but could on the Internet. Now they have stopped you changing channels on the Internet. I tried running a firestick upstairs on 5ghz useless. I then tried running chromecast downstairs in same room as router 2.4ghz OK 5ghz useless.
I feel the broadband itself is fine its their router that is crap.
I see they have brought out a new router they must know the model they sent me is useless.
Can't wait for my contract to end then I can move to another isp
Reviewer
Disgruntled
Location
Scotland
Date
15/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pretty much the same as everyone below. An hour at a time with the Vodafone chat to be told they’re looking into it and will call back. Never ending drop outs and ridiculous low speeds. The customer service is dire and no use whatsoever. Absolute garbage all around. Would recommend that you avoid like the plague.
Reviewer
John dunning
Location
Pristwood bracknell
Date
08/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hi Vodafone broadband is the worst broadband service I have ever had I am 13 months through a 24 month contract we use the broadband Internet and TV are broadband drops out multiple times a day everyday my wife is housebound and needs TV the service I receive from Vodafone is not good enough I just can't wait for my contract to end any comments please feel free to message me
Reviewer
Anonymous
Location
UK
Date
04/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful awful awful broadband provider. Have been in contract for 5 months and the broadband still isn’t working, no refunds. Still paying £37 monthly with no service. Finally today a new router arrived but it still doesn’t work. Trying to talk to someone to make a complaint and they just keep telling us to reset the router. No ownership of actually getting things working. No engineer coming out to help. I cannot believe how bad the service is and I wish I had never signed up with them.
Reviewer
Sumeet Goswami
Location
Woking
Date
18/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Counting days till my contract ends and I can drop this like a ton of bricks. There is no aspect of Vodafone broadband that I would recommend.
Speed - Depends on which day, hour and side of the bed you got up on. Some days you will get the speed promised, but on most it is well below the commitment. In fact, even Alexa cannot connect (can you believe that!)
Reliability - The lesser said, the better. If you ever have a teams or a zoom call, please make sure you start with a disclaimer - "my broadband sucks and I might get disconnected.". That way, you will at least get empathy - not the business though
Customer service - Does not exist. They close cases faster than you can tell them your problem. They will update your router software every time you call them, but never send out the Engineer.
Overall - The only feeling you are left with on this contract is - "Why, oh why did I sign up for this $h!T"
Reviewer
Tom
Location
Thurrock
Date
14/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Incredibly slow and temperamental broadband that costs me over £32/mo
Disgusting customer service.
They making it very difficult to close the account and leave.
Reviewer
Dave
Location
BARNSLEY
Date
11/05/2024
Ratings
Satisfaction
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Seamless switch, same internet I had with BT but at half the price (out of contract). Time will tell on the customer service.
Reviewer
Joe
Location
Dundee
Date
10/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
I signed up for broadband and a landline. After getting few incoming calls for seven weeks it turned out that we could only get calls from Vodafone or O2. After hours being kept on the chat and phone calls with people trying obviously unsuitable "fixes" it stayed broken, despite being repeatedly told that the problem had been sorted.
The customer service is bad. Very bad. Record breakingly bad and highly obstructive.
Reviewer
R Gordon
Location
Kent margate
Date
09/05/2024
Comments:
The worst I've ever had to deal with. Imagine, I applied for the engineers to install my broadband on the 1st of May 2024 and for some reason the incorrect information was given to them and they didn't contact me. After realizing their mistake and apologised saying that its their fault they told me they can't come again until May 17th. Absolutely ridiculous. They are the worst and I wouldn't recommend them to my worst enemy. I've had them before at a previous location however the Internet was OK I've never had to interact with them in such manner until I moved recently and applied for my broadband to be moved to my new address. The first manager I spoke with was trying to get me and early date since it wasn't my fault and it seem he had no power over the situation as whoever he spoke with told him they couldn't give me an earlier date. Vodafone needs better management. Its like everyone does their own thing. Now am gonna be without Internet until the 24th of May. I wish I could go on the news with this and how it has affected me. No one
should have to deal with this.
Reviewer
Denis
Location
Tunbridge Wells
Date
04/05/2024
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband I ever had. It doesn’t drop, it just doesn’t work. Speed. Am be fast but at peak times is utter throttled.
Reviewer
Ron
Location
Cornwall
Date
03/05/2024
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Broadband okay,but expensive. On 14 March I tried to take advantage of an offer for two year extension at £24 pm with no increase until April 2025. Previously i had paid £25+.In April 2024 I was charged £27.16 (a 7.9% increase was added). When queried by email I received a response saying phone them. After going through various hoops and security checks a chap said he would transfer me to get the matter sorted. A lady then put me through different security hoops and finally said I failed as I didn't know the contract date! Another call got a chap in India, who said the original 'update' request had been cancelled by Vodafone for a "technical issue", but couldn't say what. He put me through to a lady who arranged the update, but the start date was not backdated and my landline number could not be kept! This second call took over 40 minutes- and I still don't know my new number to advise all involved. Complete fiasco and customer service really does not exist.
Reviewer
Ronnie
Location
Wellingborough
Date
03/05/2024
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent service kept informed of progress and answered any questions I had all good so far
Reviewer
Megan
Location
United Kingdom
Date
26/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Customer service is significantly lacking with regards to clients wishing to use Vodafone as a service provider. I was not advised correctly by the support via the live chat. I do not blame the online support, as Vodafone is responsible for ensuring that they are trained to inform clients correctly. But why would they do that when they stand to gain profit?
Reviewer
Megan
Location
Kingswinford
Date
24/04/2024
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Just had my internet for my new home set up by Beth. She was so helpful and friendly. Thankyou so much.
Reviewer
X
Location
Warwick
Date
24/04/2024
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Avoid if you want a stable internet for working from you. Got dropped 10 times in one day!
Reviewer
Nick
Location
Lancing sussex
Date
22/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusted with vadaphone. I had there home broadband fitted and it was the biggest mistake I've ever made. I've had maybe a month in my 2 year contract where the line hasn't dropped out.
I've had over 12 visits from openreach and spent over 20 hours on the phone to them. They put me through the same checks every time and every time I waste an hour and resolve nothing. Today I called them yet again and the person I spoke to did the same tests again and broke the router and I have to wait 3 days for an engineer. He won't have a router with him so I'll have to wait for that after he's left. The entire help center / customer service department are extremely difficult to understand and just put you on hold for 10 minutes at a time.
Save your money / time / frustration and go with any other company. I can't wait till June when my contract ends.
Reviewer
Seana
Location
Derry
Date
15/04/2024
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I was late in my bill month, so fair enough service got cut off. It cut at 1am while I was working on something, tried to pay the bill through the app on my phone, didn't work. After going round in loops on the automated phone service, it hung up on me when it said it would take the payment.
I got through everything the first go but because I took 3 seconds to get the expiry date on my card, it just cancelled and hung up. Never thought it'd be so much hassle to pay a company.
Reviewer
Sarah
Location
Surrey
Date
14/04/2024
Ratings
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Avoid like the plague if you want anything sorting out quickly!!
Had issues getting connected originally. Had to wait 1 day before they would even talk about it and then 2 days to speak to a human. I now have an issue where my work laptop won't connect so loosing working from home time. I appreciate it mate be a hardware issue but why is everything so difficult to sort.
Also, a small thing, the route itself is HUGE!!!
Dreadful, am pulling out in my 14 days grace
Reviewer
Mercy
Location
Newcastle
Date
13/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Paid £40 monthly for a fibre broadband that cannot load a page successfully. Worst worst broadband service ever. Thank God am out. Avoid this service. Really really bad bad bad. One star is overrated. I could give a minus realistically
Reviewer
Marg C
Location
London
Date
10/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I’ll do the positive bit first, compared to Virgin, who I was previously with, their broadband is reliable and fast. For 12 months it was perfect. It has dropped once and been a bit erratic occasionally, but nothing so serious where I needed to contact them. Just as well because now for the negative.
Their customer service is the worst I’ve ever encountered. They are also devious and dishonest. They left me without broadband for a month when I switched to them because they had a great deal (I’m a mobile customer) and I actually had to go to a shop and demand help because that useless chatbot TOBI is a waste of time and their call centre staff are incompetent. One idiot told
me the man was outside my house working on my full fibre installation (!) this was after they failed to show on the appointed date. Then they said that because my broadband hadn’t been installed during the deal offer I would be paying over twice as much as I thought I would. That wasn’t my fault and I signed up when the deal was still on. I resolved that after a lot of hassle, but then two months later they tried to double the amount again blaming someone for giving me the wrong information. I went as high as I could to resolve that one, succeeded but that was it for me. I vowed that when my contract ends, which is does next month, I will leave. Calling another provider tomorrow. I dread contacting them to give notice, but I’ll do it.
My advice, don’t even think about it. There are better ISPs out there. Vodafone do not deserve the custom.
Reviewer
Whitney
Location
Wiltshire
Date
08/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Terrible customer service and very hard to get money back from when you leave. Customner service is in India, the online help bot is useless, and they're terrible at sorting things out if things go wrong. It took them over a week to sort things out when my broadband went down. They also didn't give me a credit for the week I was without broadband, that they're legally obliged to do. I had to make an official complaint to get the credit added. They also took money out of my account on the day I left them which they have yet to refund any of six weeks later. They generated a credit note after I complained online, but it was for less than half of what they owed me, so I had to lodge another complaint. A terrible company, I will never use them again.
Reviewer
Graham Owen
Location
Mossley
Date
07/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute waste of my time spent 2 hours on phone,engineer failed to turn up 2 mornings wasted waiting. Heard nothing from them since.avoid this company like the plague.
Reviewer
John Mullan
Location
PAISLEY
Date
06/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Dropped out regularly. Asian call centre is a joke. Unable to access my router, help promised was totally ineffective, then they gave up and I have transferred back to Virgin. I was glad to be rid of Vodafone and happy to pay to leave my contract.
Reviewer
Maria
Location
Hastings
Date
05/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not get vodafone broadband. The signal is weak and cuts out as soon as there's a hustle of wind. We've been without Internet for several days and it has taken 3 hours and 4 phone calls to get them to finally agree to send an engineer and even then they booked the wrong day. I'm not asking for the world, just for them to do their job!
Reviewer
Lorenzo
Location
Bristol
Date
03/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I just left a 2-year contract for Vodafone 35 Mbps speed on full-fibre (FTTP, Openreach fibre network) broadband. Coming to the end of the 24 months period, Vodafone removed the “discount” from the monthly fee making my 35 Mbps broadband as expensive as current Vodafone 100 Mbps. A message started appearing In my online account inviting me to check the special offers Vodafone had for me, currently a client. The problem was that the link did not work: an error message stated that it was not actually possible to show me those offers right now and I had instead to call a Vodafone agent.
I instead filed a complaint for the website not working and I received a call back from the agent handling my complaint. They could not understand why I wasn’t shown the options within my account and could not fix it. They put me in contact with another agent for the renewal.
Before talking to the agent I checked what FTTP speeds were available from Vodafone: Full Fibre 100, Pro II Full Fibre 500, Pro II Full Fibre 900. Way above my requirements but open to consider 100 Mbps for the right price. The agent supposed to keep me as Vodafone customer didn’t know what the Vodafone Full Fibre options were. While on the line they went and asked but received the wrong information and were then convinced that “Full Fibre 100” was not compatible with my setup. They therefore proposed “Pro II Full Fibre 500”, an extremely expensive overkill for my needs.
I was left with no other option then to switch to another ISP, to a 100 Mbps contact by the way.
I wasn’t unhappy with Vodafone but the incompetence of their sale service made it impossible for me to stay with them. I’m annoyed by the fact that I have now to recycle a perfectly working THG3000, the Wi-Fi router Vodafone supplies, which is a superior device than the router provided by my current ISP.
Reviewer
Andrew
Location
Truro
Date
25/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We were woth BT, but their service was not great. Swapped to Vodafone. They are absolute rubbish. Connections weak in house despite having three boosters. Connection keeps cutting out for some devices but not others. Now seeking to cancel them and try another provider (prob BT again as they may well be the best of a shambolic bunch)
Reviewer
Ex virginmedia
Location
Cardiff
Date
22/03/2024
Ratings
Satisfaction
5.00 stars
Comments:
I had a faulty ethernet cable that couldn't deal with the extreme speeds. Honestly a very good fiber provider. Give them a try.
Reviewer
Stephen Townsend
Location
Kent
Date
22/03/2024
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
If you have a Vodafone mobile your experience will be great, if you have broadband then don't expect to even be treated with respect. I have been a broadband customer for over 10yrs never had anything to complain about, but they do say you only know how good a company is when you have a problem...
Their call centre is in India the broadband customer service personnel are rude, disrespectful & very unhelpful. I have been experiencing problems with the broadband app & my router for the last week.
Called India several times to try & fix the issue all they did was reset the router three times, then they tell me to manually reset lol, did that guess what that did not work either, they promised call back after call back, never received a single call back.
The staff at the call centre just don't care no empathy for any problems your experiencing, they are abrupt, rude & they even put the phone down on me twice. Am totally done with Vodafone broadband have been charged £30 a month for 64-70Mbs, have now moved to Sky & I am getting 104Mbs for £24 per month... You work out the mathematics...
I even recommended several friends to Vodafone broadband over the years, I have told them all what I have experienced just incase they have problems. Today was the first time I got to speak with someone who I could understand without asking them to repeat what they said half a dozen times!
I actually spoke to someone in England today hurrah!!! But only to tell them I was leaving Vodafone because of the treatment I have experienced by their staff in India who don't care about anything or anyone!
Such a shame Vodafone broadband was reliable in 10yrs I only had three dropouts of my broadband, but when you do have a problem it's enough to make you want to leave. Days spent wasting your time talking to people on the other side of the planet that are just rude, make false promises then put the phone down on you.
I got sent text messages asking how I would rate the service I received from their India call centre, tried to reply several times guess what the messages would not even send lol, so no matter what you rate their staff at no one will find out as you can't send any feedback, sounds like a good scam to me!
Sorry Vodafone but you will keep losing longstanding customers like myself if you keep paying staff that don't care & have no interest in helping you beyond resetting your router. Thanks for the years of service the staff in England are impeccable, it's the other side of the world that lets you down.
Now with Sky (again) I left Sky to move to Vodafone 10yrs ago, but Sky are offering much faster broadband at a much cheaper price, at this point where every penny counts it's a no brainer for me!
Bye...
Reviewer
Gary
Location
Devon
Date
21/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Dishonest and nasty
I cancelled my broadband with the necessary 30 days notice and was given a disconnection date and told early termination would cost around £10. However, I got a confirmation email with a disconnection date a month later. I let it go. Then they made a “mistake” and actually disconnected two months later! But they kept charging me and I overpaid them until I got fed up and stopped the direct debit. I called them up and a rude and aggressive woman told me I’d need to pay early termination fees of £200 !!! I told her that was impossible as I only had a few months left on the contract - and she suddenly backed down. Unbelievable crookedness. They then got a debt collection company onto me (despite my firm belief it was they who actually owed me money) - for £18. I challenged them (took hours) and they admitted their mistake, deducted £12 from the final bill but still asked me to pay £6 “late payment charge”! When I asked them to waive this as a goodwill gesture because I did not have the time or energy to carry on the dispute for £6, they refused. So, enjoy my review Vodafone: I believe you to be a dishonest and rather nasty organisation.
Reviewer
jay
Location
Date
21/03/2024
Comments:
Useless customer service as has been form any years now. had 40 pounds fraudulently taken from my paypal on monthly topups to a number that didnt belong to me over 4 months on their voxi service. i was also using their voxi service and had my topup coming out of the paypal automtically, but i noticed a second one coming out also. the number i was told was registered in my name so must be a inside/employee doing. vodafone fraud accepted it was fraud but couldnt refund me. told me to talk to voxi (online chat only). they were useless and told me they couldnot do anything unless i pass security on the account that didnt belong to me...?! they referred me to vodafone pay as you go who referred my back to fraud, and the crap circle carries on, again something they have been doing for years (i worked for vodafone for 5-6 years in retail and will tell you first hand its a useless customer service system. (I spent most of my days working thier, arguing with their customer service channels and head office to get right done by the customers as our sales systems instore didnt have access and authority to do everything) and even for a internal employee it was a nightmare to get things sorted out. they implemented a new system a few years back that left customer details and accounts in dissaray. wrong bills, wrong contract dates, lost numbers etc etc, an unbeleivable mess in a mass scale. i tried their social media chat as outlined in their responses to other negative review here... even more useless, you get a reply every 3-5mins and the person you talk to changes every other message. complete waste of time for a company that does not value its customers. there customer base has gone down drastically over the years and now they are looking to join with the 3 network to stay viable business wise (3 being one of the bottom networks of the big 4, and vodafone isnt far off in its current state). id say go bankrupt and go away, vodafone is a shamble. ok while it works, if you have a problem, forget it, in most cases it never gets sorted and you just waste time going around in circles. and vodafone... dont even bother leaving me a reply here to contact you on your socials.. and if you do it will just accertain that you dont care enough to even properly read this negative review. needless to say ive moved away from that last service i has with you (a poxy pay as you go) and i will never use any vodafone or vodafone related service ever again in my life time. good riddance, and good bye. this company has truly become the definition of an utter fail.
Reviewer
Nicola
Location
Lancashire
Date
20/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up to full fibre 200, paying £30 a month. Logged an official complaint the day after my service was turned on. Worst internet I’ve had since I moved into my house 6 years ago. They claim they cannot guarantee a WiFi connection through any house, I live in a small 2 bedroom mid terrace not a mansion. Signal keeps dropping out on all my TVs and cannot connect at all on my phone unless I stand next to the router and according to Vodafone I just have to deal with it for the next 2 years, they did some work on my line and worked for a couple of weeks and now I’m outside the 2 weeks cancellation it’s stopped working again. Absolute nightmare, I’d give it 0 stars if I could, not fit for purpose.
Reviewer
Frankie
Location
Bournemouth
Date
18/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The customer service is appalling. The time waiting to speak to a Bot is too long, then when they finally transfer you to a human being I am not sure even they understand much more than the bot. I had to go through security twice to cancel my bill even when I was assured after the first time that I wouldn't need to do it again. I have wasted an hour trying to cancel my service. Awful customer service, I will never use or recommend Vodafone to anyone
Reviewer
Angela
Location
London
Date
18/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give this zero stars I would! Worst service and worst customer support EVER!
Internet not worked properly since it was installed 6 months ago. Support has booked two engineer appointments over a weekend , both no shows, only for me to be told the engineers don’t work weekends!
Trying to cancel due to poor service and product and being told they won’t cancel without me paying out my contract. Even trying to charge me for an engineer to fix the issue caused by their engineer not fitting the router correctly
AVOID at all costs!!
Reviewer
Kay bayley
Location
Walsall
Date
17/03/2024
Comments:
I’ve had nothing but hassle from Vodafone ! They left me with no internet for a whole month ! Spent hours every evening being passed from pillar to post . Still got nowhere ! I had to choice but to switch to another provider , now they decided to put me in the hands of debt collectors for the early cancellation fee of £164 of which I don’t owe ! In fact they owe me £9.45 per day compensation for having no internet . Do not sign up with this company it’s the worst ever with no customer service skills whatsoever. See you in court Vodafone !!
Reviewer
Brett Turner
Location
Bromsgrove
Date
16/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
After installation my home(voip) phone never worked luckily we hardly used it so it was unplugged. For 6 months my broadband worked perfectly although the wifi dropped out occasionally. After this my cameras and Smartplugs with certain phones stopped connecting! I had about 30 calls to the "help" desk and all they do is a factory reset on the router. They insisted they had checked the router and all was fine. I told them I had tested the router myself and the problem was the 2.4 ghz signal had ceased to operate. They refused to accept this and would not send an engineer out. After several months I gave up and bought a cheap £11 router off ebay I connected it to their faulty router and magically all my devices worked fine. My contract is just ending and I'm giving up on broadband I've just cancelled it and bought a 5G router which connects to the mast luckily I have a good signal. I've tested it for several days now and its brilliant 12 month contract for £10 a month unlimited data texts and phone. I'll not use the texts but may connect a phone to the 5g router. Even though I've had substandard service they are making me stay for a 30 day notice period even though my original contract will have ended. So one extra week to pay then the pain will be gone. Ps I gave 4 stars for the speed as the 5Ghz signal was ok.
Reviewer
Julie Maddox
Location
Wombourne
Date
15/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If i could rate zero i would, terrible broadband,drops multiple times a day even watching Netflix, phone a no help,so glad I'm leaving Vodafone in a few weeks,terrible money grabbing company!
Reviewer
Owen
Location
Northampton
Date
14/03/2024
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
After 13 years of Terrible ser vice from SKY Q I changed to Vodafone.
Super service, very polite installation team, set up my computer & printer No questions asked.
Faster than Sky Q, its Fibre not landline.
£28 instead of Poor Service SKY which was £48.
Reviewer
M178
Location
Somewhere
Date
14/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I’d give 0 stars if I could. NEVER USE VODAFONE BROADBAND!!! Absolutely horrible, regret switching to them and now in a contract that I can’t get out of unless I pay £300+ !! Internet doesn’t even go into the other rooms at all. Bought 500mbps broadband and I don’t even get 90! Called and complained multiple times , given many tips which were nothing but USELESS. Was told by them to get a tp link to help with connection. Bought that out of my own pocket for them to now say the internet is bad because of the tp link! Horrible and Useless service.
Reviewer
Ken
Location
Norfolk
Date
11/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very bad, had slow and unreliable broadband for months now, spent hours on the phone and had an engineer out to my house twice. They refuse to cancel without a very high cancellation fee.
Reviewer
S Bland
Location
Berkshire
Date
07/03/2024
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have to say I have been very impressed all round. Customer service in particular is very good, following an awful experience with Virgin.
Reviewer
Neil
Location
N.I.
Date
02/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They hiked the price by 18.9% 30 days after install, install took a week, home (voip) phone took nearly a year to start working correctly, wifi drops out continually. Router also has a physically loose wan port so broadband drops connection or cuts to half of what I am paying for. Had a bout a dozen interactions with the "help" desk all wanting your camera on, so basically an invasion of privacy and all they do is a factory reset on the router. After an engineer had visited and confirmed the router problem I have been dealing with the helpdesk for 2 weeks, who still refuse to believe the problem and want to reset the damn router again. I have just gave up, slower than my old telephone connection and router has worse features than my 5 yr old nowtv one. Add to that they wont give any details required for you to connect so cant even buy your own router to bypass this garbage.
Reviewer
Lesley
Location
Bolton
Date
29/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you are thinking of moving to vodaphone don’t do it our broadband dies approx 36 times per day stuck in a contract not fit for purpose open reach have been really helpful problem not them , worst broadband provider we have ever used
Reviewer
David
Location
Northampton
Date
28/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I had copper broadband from Vodafone for a while and was never that impressed with it. Speeds were never brilliant, router dropped out every night and needed resetting once a week to reinstate full connectivity and the WiFi strength was poor. However the customer service I received at the (early) end of my contract was deplorable.
I ordered an upgrade from copper to fibre broadband from Vodafone but the pricing wasn't explained properly so on reviewing details I decided to cancel the upgrade. Vodafone did this, but didn't stop the planned end of the copper service. One of their team even spotted it, contacted me to check it was wrong, then assured me it wouldn't come to an end. Yet it still did, with no warning.
They refused to reinstate it saying they could only offer a new fibre contract, which would take weeks to install. They offered no mobile data assistance because I didn't have a phone contract to attach it to, and refused any compensation unless I took fibre out with them. I was still in contract which they ended early and have since tried to charge me an early termination charge also. It's been appauling treatment and my complaint with them is still ongoing, but they think it's resolved and are ignoring my escalation. Do not go near them.
Reviewer
David Jones
Location
Cardiff
Date
27/02/2024
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Good value but limited range on router makes the speed and reliability poor
Reviewer
Laura
Location
Bournemouth
Date
22/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am a new customer with Vodafone, They have cancelled on me twice already with installing the broadband, I have had no internet for a month now !! Worse choice I have a ever made moving over to them.
Reviewer
Henk
Location
Edinburgh
Date
20/02/2024
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Reading some reviews here I wonder if there are so many negative ones because people generally complain when something is bad, but if something is good they just accept it as normal. I moved from Virgin to Vodafone after new fibre cables were laid in my street. Virgin charged too much and prices were always going up without noticeable improvements. The Vodafone installation went smoothly and I basically got the speedy broadband that I had before, but cheaper. I'm working from home and know my broadband is good because if anyone in my team (all working from home) has speed problems, it's certainly not me. My 2 year contract ended recently, but I got the same good deal again for 2 years without quibbles. I have no complaints.
Reviewer
Troyninio
Location
WASHINGTON
Date
17/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID - CHEAP BUT VERY, VERY POOR. Wont take long to wish you'd paid more to go elsewhere.
Great if you like buffering, you'll ge plenty of that.
Can't watch anything on any platform through a smart TV that is no further than 8 metres from the router.
Internet speed checks say the speed is fine so it's clearly the equipment. Bought a booster to try and help but even thar didn't improve matters.
Had a number of conversations with them and received empty promises.
Gathered all the evidence and they agreed to terminate the contract.
Reviewer
Gary
Location
Warwick
Date
17/02/2024
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with vodafone broadband for about 36 months now, all i can say is vodafone have been the best provider i have ever been with.its solid never dropped out unlike other providers i have been with.
Reviewer
Daniel_C
Location
Cambridge
Date
15/02/2024
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have had 900 Mb/s fibre-to-the-premises Internet through Vodafone for about three years. I have enjoyed good reliable service, with practically no interruptions. The customer service, (the very few times that I needed something from them, has been knowledgeable and helpful.
Reviewer
Yash
Location
Wokingham
Date
15/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst Service I have ever experienced. They sell saying that its the cheapest braodband, but neither will the broadband work on the day promised, not will the speed be good even after it starts working. And for all these services, dont ever try calling the customer care, because they will chat with you for hours, but do nothing. I am stuck in a 2 year deal, but would never recommend anyone to go for Vodafone. Worst experience.
Reviewer
Aadrian Harrison
Location
London
Date
14/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
They are really good until it comes to moving homes been with them since 2019 decided to move in 2024. Booked the home move for 20th January, between then and 14 February the engineer, failed to attend, booked it again: the engineer showed up said he couldn’t fix the problem he needed a more “senior engineer” wrote on his report he couldn’t get access. Booked it a 3rd time slot was 8am/1pm engineer showed up at 3pm after I had already left to go to work. Absolutely useless.
Reviewer
Mark D.
Location
Horsham
Date
13/02/2024
Comments:
I signed a contract and one day ahead of my broadband service going live with them I still hadn't received the promised router. I contacted them and was told my contract had been cancelled due to an issue with Openreach transferring my landline (that I don't use or want). To sign up again would be a two week wait. How bad does your customer service have to be for you not to contact the customer and update them!? Fortunately I was able to stop the cancellation with my current ISP and negotiate a longer term contract that was only marginally more. Vodafone you suck!
Reviewer
Malcolm
Location
Preston
Date
06/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I upgraded to fibre on January 10th2024, the openreach engineer assured me it will be up and running by midnight that day. It never worked. I spent hours yes hours to the Vodafone call centre (which is in Egypt now) who passed me from department to department with every excuse you can imagine. After two weeks of false promises and lies I cancelled my contract. I cannot claim compensation due to me cancelling my contract, if I ran over my two week cooling off period I would have been charged £113.00. Terrible service, no one seems to care. My mobile phone contract ends in March and guess what, yep I’m moving that too. Avoid Vodafone broadband like the plague worst service ever.
Reviewer
Elliot
Location
Newcastle upon Tyne
Date
02/02/2024
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
The broadband speed is generally okay, but it's very patchy, and often drops out. When I contacted customer service their advice was to 'have only one device connected at a time'. This is ridiculous and not practical when living with housemates, working from home etc. I'd avoid and go with Zen Internet, they're much more reliable.
Reviewer
Suzanne Moss
Location
Dorset
Date
01/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I switched from BT to Vodafone, big mistake, on activation day, no broadband, called them to be promised that day or next neither happened, was promised engineer on 3rd day, that didn’t happen either, decided I didn’t want to be one of their customers, customer services communication, appalling, was left with no internet, could not operate my apps on phone, my central heating was on full heat, could not switch off without the app, have gone back to bt, word of warning avoid Vodafone.
Reviewer
Nick
Location
Lancing, west sussex
Date
30/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ZERO STARS. Avoid Vodafone at all costs.
Use any other supplier available. I'm 13 months into an 18 month contract and I've had nothing but problems.
14 call outs. New routers, main box in street issues, box in house replaced twice, lost count how many times the cable has been replaced. Just don't be a victim and look for any other provider and save yourself the pain.
Reviewer
John
Location
London
Date
30/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Switched from Sky to Vodafone, worked for 9 days then the router died, 3 days later after trying to call customer services/faults multiple times and can not even get to speak with anyone, logged online and on app, terrible customer service have now cancelled and gone elsewhere, I would never recommended Vodafone Broadband to anyone the customer service or lack of is shocking !
Reviewer
ivan
Location
Leeds
Date
28/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone are charging us £70 pm for what they offer new customers for £36 pm & the speeds / buffering is terribel. cant watch a prime tv without constant disconnects. Complained to customer services who told us to find another supplier!!
Reviewer
James Smith
Location
Derby
Date
27/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Previous person at my property used Vodafone. They cancelled their service and I joined. It took over a month, 3 different contracts (that Vodafone repeatedly cancelled without warning), endless hours on the phone to people who had no record of the previous calls, until we eventually got our broadband live. Wish I'd never tried to stick with them in the first place. They reassured me it would be easier and quicker to stay with them. Over that terrible changeover period, where they kept cancelling our contracts, in which we had no internet and had to tether off our phones while working from home, we were promised compensation. That never came. Cue more phone calls to a hapless support team. Finally they said they would give a lesser amount of compensation than previously promised. It was to be taken off our future bills. 3 months later, we're still getting billed the same amount. And now we'll have to try a few more hours on the phone to their support team. It. Never. Ends.
Reviewer
Caron
Location
Peterborough
Date
26/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Fine until you try to cancel with them. I moved and made several calls and emails. Took 3 months to eventually sort it out even though I’d loved and couldn’t get the service in my new property. Funnily enough during this 3 months they still charged me!
Reviewer
Tracey
Location
Stalybridge
Date
25/01/2024
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
My internet is always problematic. My booster box doesn't work, always resetting it, works for a day then stops. My 4G back up never kicks in. I rely on broadband as I work from home a lot, due to issues ost days I end up having to connect to my mum's SKY broadband as she lives next door.
Reviewer
Tom
Location
London
Date
24/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs, I was with them for 6 weeks from nov-jan and there was not a day in which the internet did not drop off, the maximum was 14 times in a day. Since swapping to Sky from Vodafone there has not been a single drop off, yet Vodafone are now attempting to charge me over £450 to terminate a contract early.
The speed is actually great when it works
Reviewer
James
Location
Edinburgh
Date
22/01/2024
Ratings
Satisfaction
3.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Now throttling traffic at evenings
900 runs at 10.
Time to leave luckily contact up in 3 weeks
Reviewer
Monica
Location
London
Date
15/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Such poor customer service and very poor broadband provider. This is simply wrong. The way they treat their customers is so poor. Causing so much inconvenience and wasting so much time. I have been on a customer support chat for 2h. For something as basic as wifi coverage which Vodafone can't provide to their customers. So ridiculous. Also Mohit, Anushree and Shubham have provided disgusting and rude customer service, completely un useful. They kept repeating the same things and did not solved the issue. Do not buy any plans with Vodafone. They have become too big to appreciate any more business.
Reviewer
kirstin
Location
Edinburgh
Date
12/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
total crap, worst ever, cannot use a small laptop! only my mobbile bband, want to leave. DO NOT GET VODAFONE BBAND IT SHOULD BE BANNED !!!!! Customer NON service are worst too, owe me £5.80 a day since Sept as can't use my laptop!
Reviewer
Peter Robinson
Location
Clackmannanshire
Date
12/01/2024
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Switched from Plusnet in August 2022 and had nothing but trouble. Speed is slower than previous systems which were not "full fibre", with frequent variations and drop outs. Have to reboot system frequently. "Customer Service" is abysmal with staff blaming customer for everything - say I should be using cables to connect to hub, which is only 8ft from my PC indirect line of sight!!!! Had problems getting voucher which was part of offer as staff apparently totally ignorant of terms of Sale of Goods Act and Consumer Rights Act. Will definitely be moveing when contract expires.
Reviewer
Joanne
Location
Pontypool
Date
12/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I don't normally write reviews but here goes..AVOID at all cost! Appalling customer service and they lied about Internet speeds, my rights, options for switching, cooling off period and they were generally unpleasant and unhelpful. Please do not consider taking out broadband with them
Reviewer
Rachel B
Location
Sheffield
Date
08/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Kept having issues with our internet, kept dropping in and out. Called customer services start of December, they updated our router via some tweeks remotely. Still kept having issues. I work from home and couldn’t even participate in teams meetings. Called again and they said again they needed to do some updates and they hadn’t been done for so long. Dispite them claiming the week before when I called they had done some updates. Ended up signing up for fibre with them instead and the promise of a new router. Router never came. Outreach installed fibre. But Vodafone didn’t send an ethanet cable so had to dismantle our cameras so we could connect to the fibre. I have now cancelled. Terrible service. Do not use!!
Reviewer
Ish
Location
BLACKBURN
Date
04/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ZERO SATISFACTION. DO NOT GO WITH VODAFONE BROADBAND. THE WORST SERVICE EVER! I give it zero stars, no connection, keeps dropping and when you ring up you spend 2 hours on the phone with no resolution because they have people who don't understand anything or won't do anything.I HAVE BEEN WITHOUT CONNECTION FOR 14 DAYS AND I WORK FROM HOME. UNBELIEVABLE AND THE WORST IS THEY WILL NOT LET YOU CANCEL, ITS APPARENTLY A 36 MONTH CONTRACT AARRGGHH. AVOID AT ALL COSTS!!!
Reviewer
Cj
Location
Durham
Date
27/12/2023
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Comments:
Doesn’t even cover the full house. And suddenly started charging me more the same time they sent me a stupid little cable which is supposed improve my wifi speed and reliability and ever since it was installed the wifi cuts out several times a day for 10-15mins each time, the online ai is useless and there’s no other easy to find links for customer care you have to go through the frustrating little ai that spits out Christmas jokes instead of answering questions or putting you through to an actual person. Absolute joke of a company
Reviewer
Rafal
Location
Rotherham
Date
26/12/2023
Comments:
Worst Internet connection ever had can't play games on ps5 or computer always before playing had to restart router or unplug cables to get back online I don't recommend it!!!!avoid
Reviewer
Alex
Location
Northants
Date
25/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Absolutely horrendous support and overall process when moving house, cut off early and charged for the pleasure. Unable to provide a service at new address. Poor communication over the phone, no clarification via email, so so poor.
Reviewer
Jack
Location
Irvine
Date
23/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor customer service. I have now been waiting two weeks for my broadband to be working at my new address. After engineers being sent out, confirming that I need a new router, I am still waiting om receiving this router. An engineer requested it to be sent to my address. However, he even told me he didn't trust vodafone to order it and he was correct. I then phoned up to confirm it had been sent, which it had not. I then requested the new router, and the router was sent to my old address. I am now currently on hold for 25 minutes asking for my issue to be solved. There's clearly no checking chain going on as I jabe had to explain my situation in full every time I speak to an agent. Very poor from vodafone. I have also been told I will recieve £5.88 for every day I have not been receiving Internet. So I will update shortly as to wether I receive that. Shocked at how bad vodafone have been.
Reviewer
Ismail
Location
Blackburn
Date
19/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service if I could rate them a zero I would do so no compensation for loss of Internet WiFi not guaranteed trouble shooting is a joke want to to have ethernet cable filters to hand,promise call backs which never happen avoid at all costs
Reviewer
Masoud
Location
Birmingham UK
Date
17/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just a bunch of thieves,
I bought an internet dongle on a monthly pay as you go.
As they asked to sign a direct debit, I knew they will play this up and will try to overcharge me. On the day I received my device (29/10/23), I called and explained I need this line just for one month and no more. The advisor told me I need to wait to first direct debit goes throw so I can call and cancel. On the day of direct debit which was 14 days after I received my device (13/11/23), I called to ask for cancelation and they said the earliest they can cancel is 13/12/23 and they wanted to charge me extra 14 days. After nearly 2 hours on the line, I managed to spoke with a manager (Mr Mohammed). He went through my conversation on 29/10/23 and approved to my line to be disconnected on 29/11/23. Today again I received a bill to pay the whole month plus £5 extra which I don’t know why. Using their online chat and explained to the advisor, all I heard was “we are sorry but you need to pay”.
Do not use this company as they find million ways to take your money.
Reviewer
Eshagh
Location
Wakefield
Date
15/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I can't even describe the Vodafone broadband it's awful you can use it only for 6 months and the bin it and look for a different provider as your speed from 70mbps drop to 1.7mbps and when you contact support your speed will go up to the right speed for a few minutes and the support team will say we test your speed and it's look alright then when you exit the chat your speed falls agan to 1mbps.
Finally never waste your time just do not even try it.
Reviewer
Meenakshi White
Location
Staffordshire
Date
15/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service. Router never arrived but they still charged me. Customer service don’t seem to understand there is a problem with their process and just keep trying to reorder the router, which keeps just not being delivered. It’s been a month and they still haven’t fixed the issue. DO NOT BUY VODAFONE BROADBAND!!!
Reviewer
Jorgen
Location
London
Date
12/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Upgraded our internet and got promised the landline would not be effected with that as we have a man in palliative care in the house and the landlines can be a life and death question. We also work from home so the guaranteed the internet will be up and running from day one as it will cost us and our company thousa of pounds each day we're offline. Now we're on day two without landline and internet. Caging customer service is impossible and I've been on the chat with 4 different people over 4 hours and the just keep a the same question over and over again without fixing the problem. DON'T use vodafone, we're changing provider asap even though we have a 2 year contract our will be cheaper for us to change
Reviewer
Luke
Location
Heathrow
Date
10/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Horrible internet for Ping. Vodafone have given me an IP address 500 miles from where i live and they treat it as if its my fault. Im not the only one this has happened to. when i first joined they were good but have gone rapidly down hill. I cannot wait to leave when my contract is up
Reviewer
Igor
Location
Rezende
Date
04/12/2023
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
3 days my broadband does not work. How can I work, can I have some compensation?
Reviewer
Steven
Location
Wroxham
Date
03/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Updated app still have to log into account to do a broadband test. Will randomly drop your internet, throw out non vodafone wifi boosters and therefore other devices. Customer service useless dont bother... tobi what a joke unless you just want to test your patience!
Reviewer
Theodore
Location
West Yorkshire
Date
01/12/2023
Comments:
0 stars, worst broadband I have ever experienced and we had talk talk back in their bad days. Good luck maintaining a connection for more than an hour if you’re gaming. So crap man. I never do reviews like this but Vodafone is truly the worst broadband I have ever known to exist. Doesn’t connect and if it does, it takes 10 years to launch anything
Reviewer
Josh
Location
Fulham
Date
30/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would rank it 0 stars if I could - the worst Broadband experience I’ve ever experienced with even worse customer service - no number to call when help is needed, awful advice from the online chat people who don’t have a clue. And I hope Vodafone sees this so they get their sh*t together. If you’re thinking of using Vodafone DON’t - screw you vodafone
Reviewer
Neil Vann
Location
Southend-on-Sea
Date
28/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Why oh why did I leave Virgin? Was without Broadband for two weeks involving three visits to make the connection (a month after the original date promised). Achieved eventually, but it keeps cutting out, and I don't care what figures and data regarding speeds they may quote, I'll argue black's blue it's NOT as fast as Virgin. I reckon they're in breech of contract. Looking forward to being able to make my escape.
Reviewer
Anna
Location
Ohanlon
Date
28/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting service. Internet flags and goes off when ever it feels like it. Customer service is rude and obnoxious. Passed pillar to post absolutely dreadful service
Reviewer
Tunc
Location
N.London
Date
25/11/2023
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Internet drops randomly, Vodafone keep giving false promises and closed my issue without the internet being resolved! Spoken to so many people, wasted so much time, it’s been a week now and still not resolved.
Reviewer
Jake
Location
Manchester
Date
24/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst experience of broadband and of customer service... Truly dreadful
Reviewer
Ahmed Arif
Location
Bristol
Date
24/11/2023
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The internet is not at all stable. It keeps on disconnecting, especially at night and speed is very low at night.
Reviewer
Angela
Location
Barnoldswick
Date
22/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID AVOID Absolutely useless, cant do anything upstairs in my own home! Tried customer services, not interested just want more money. Cant wait to leave! AVOID AVOID AVOID
Reviewer
Jessica
Location
Hallord
Date
21/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible experience with vodafone in general - not just with customer service. I would NEVER recommend vodafone to anyone ever. This company has terrible communication of guidelines to customers. HATE is the best word to describe my feelings towards this company. LET PEOPLE LEAVE WHEN THEY WANT TO!!!!!
Reviewer
Joshua
Location
Penrith
Date
21/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE THEM!
Ordered a new broadband package. Day before internet was due to go live still no router so contact Vodafone. After an hour found out due to an error their side the order didn't go through so would have to start from scracth and have two more weeks no internet.
As the order didn't go through I wasn't entitled for compensation.
I have just placed and order with Sky now and it is was easy!
Reviewer
Scott
Location
Leeda
Date
21/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Agreed to switch my broadband to Vodafone through u switch.... From plusnet. This was a huge mistake.
The engineer came yesterday to connect the fibre line and was unable to complete the work as it needs a 2 man team. He said they would be with me within 2 days. This was a lie by the engineer (his name was Darko).
I chased this up with Vodafone and the truth is this account will only be reviewed for action after a week.
So, I have no broadband for at least a week with no firm date of when the work will be completed.
I have a Son needing to revise for his gcse's so this is a major inconvenience.
Speaking to customer services is a waste of time, sure they say sorry but are unable to actually take any action.
Do not use this provider.
Reviewer
Peter whitehead
Location
Gourock
Date
19/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well what can I say. Poor broadband keeps failing despite having the ‘back up’ sim. Very hard to contact customer services - TOBi is pretty useless. AVOID AT ALL COSTS
Reviewer
Andrew Rhodex
Location
Northampton
Date
19/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Appalling company to deal with! I changed to Sky as Vodafone increased charges and Sky said they would contact Vodafone for a seamless transition. I thought I would check and Vodafone claimed they didn’t know even though I’d steady been disconnected and Sky Broadband was operational. Anyway they are adamant at charging me for 2 months on cancel. I feel they are absolute robbers and their chat people are intransigent!!! I’ll never ever deal with this shower again and would advise other people to watch their tricks and hiding behind red tape !!’ Don’t use Vodafone !!!
Reviewer
Lee Buckenham
Location
Lowestoft
Date
18/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up for full fibre 900 I am lucky if i see 300mbps, Wifi signal is just shocking Had much better with my old BT hub 2, Internet keeps dropping out. Speak to Vodafone through chat and spend 2 or 3 hours at a time (3 different occasions) to get no where and to just be lied to. TERRIBLE CUSTOMER SERVICE
Reviewer
Jason lowe
Location
Norfolk
Date
17/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Useless broadband, and phone lines are usless to sort out any issues.
Reviewer
Henry Williams
Location
Melling
Date
16/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I have Been with Vodafone home broadband for 18 months this is the 4 th time they have switched my broadband off saying due to missed payments which has never been the case this time I have had network down for 36 hours they said they sent an email on the 13 th of November which is not the case I have an email from voda dated 22/10 was last corrospondance with voda stating my bill of 45.04 was due on such a date I set up DD so I left it . Yesterday morning I. Called them with proof of payment they said it will be in in 2 hours . Then last night I called again they said could be later tonight then I called this morning and they said they are still trying to lift the bar !!! What a load of crap I am leaving Vodafone broadband they are a very poor provider with even worse customer support and I would like to ask why a corporation of that size needs to lie about emails send and time to get service up ?? Stay away from Vodafone broadband
Reviewer
Mr Greene
Location
Ipswich
Date
13/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I upgraded to full fiber900, from 67 over a week ago, max speedim getting is 43. Call them several times but all I got was sorry and excuses. Customer service is absolutely non existence total waste of time. The only good thing I'm in my cooling off period so I'm definitely going to cancel. Stay clear!!!
Reviewer
colin flowerday
Location
Holt
Date
11/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
VODAFONE has gotta be the most useless phone company as they are worser than KCOM! I wanted to get Broadband and Vodafone couldnt port my phone number then they tried to use a Cromer number on Holt exchange that cant be done! I am now with BT and EE they are excellent as ive been a customer of BT since 1981 when they were called POST OFFICE TELEPHONES! Avoid Vodafone or you will get nothing they are total dam rubbish!
Reviewer
Mark
Location
Uk
Date
09/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid this company at all costs! I'm disabled and they've hounded me for money I don't owe. They've spoken to me disgustingly, treated me like dirt...Nedd I say more. All they care about is money and they don't care who they hurt in the process. I was told to take equipment to a shop because i waited nearly 2 weeks for a return label which never arrived. This was just a scheme to get more money. Bunch of inconsiderate morons who prey on the vulnerable and disabled. Stay Away At All Costs.
Reviewer
Do Not Do It
Location
Anywhere
Date
08/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't do it to yourself, what a waste of space. Bad Internet even worse customer service. DO VALUE THIER CUSTOMERS AND LIE TO THEM OVER AND OVER AGAIN
Reviewer
c zadyraka
Location
Reading
Date
07/11/2023
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
full fibre 2 hopeless between 0.00 and 26, drop out, constantly phoning and round and round we go
Reviewer
Laurent
Location
Leeds
Date
02/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Took a contract for broadband. Was told an engineer would come from 1pm to 6pm. Its 730pm no-one has come, no message from anybody. Avoid! Avoid! Avoid!
Reviewer
Steve F
Location
Reading
Date
26/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very unreliable broadband service. Regularly (hourly at least) drops out for >10 seconds). Doesn't seem that I am alone in this, from very similar complaints from others.
Reviewer
A Parkes
Location
Market Drayton
Date
24/10/2023
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I decided to leave Vodafone due to issues with my mobile phone not my broadband. Prior to letting them know I was leaving, I'd had excellent broadband speed and reliability. The day after I informed them, my signal started to drop out, I had issues with lag, my broadband speed slowed. A coincidence? A strange way to get good customers to change their mind.
Reviewer
Pat
Location
Mold
Date
21/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company. Use anyone else but these con artists. I've had 8 months of slow broadband, no broadband and no help. Their customer service is appalling and even though they admit that there's an issue, they refuse to offer any solutions. All I got was 'we can't' 'we don't' 'we wont'. They're quite content to increase my subscription and take their fee every month, yet when I tell them I want to leave they threaten to charge me a cancellation fee as I'm still under contract. And don't get me started on the £80 gift card scam they use to entice customers in. It never came. Think long and hard before committing to these cowboys.
Reviewer
John Crosthwaite
Location
Reading
Date
21/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is really a review of Cityfibre :
Astonishingly Incompetent, Poorly Managed and apparently Completely Unaccountable.
Vodafone do the best they can with a shoddy fibre network provider.
1. Arranged fibre broadband from Vodafone through the Cityfibre network. Cityfibre connected the fibre to the house but as there was no ‘signal’ to the telegraph pole they told us we might be without internet connection and ‘landline’ phone for 2 to 3 days (max). We thought that was acceptable but it turned out to be untrue.
2. We were without VoIP phone and internet for 14 days despite repeated requests through Vodafone and even an email (with a friend’s computer) to the CEO of Cityfibre. ie no access to banking, email, shopping and all the other things that we take for granted. I manage a volunteer, not for profit organisation and that proved impossible without internet.
3. Cityfibre won’t accept responsibility for any of this and as an unaccountable monopoly simply brush off any complaints and direct you back to the ISP. When I phoned the ‘Issue Resolution’ office at Cityfibre the person I spoke to was dismissive, unhelpful and pretty unpleasant.
From my experience, the overall impression I have of Cityfibre is a company that is dishonest, astonishingly incompetent, poorly managed and simply uncaring - as they are completely unaccountable to individual customers.
Reviewer
Miss Gina Dudley
Location
Cheltenham
Date
21/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Vodafone for a while now but due to internet problem upgraded in July to Pro plus,then 20th September started to experience problems. No where near the speed promised, so checking now daily. Customer service was non existent unhelpful. When they said they would transfer me to complaints and tell them the problem I was connected to another consultant who had no idea of my issue. Then to crown off when transferring me again to tech help they put me through to mobile and not braodband. Over two hours on the phone and got nowhere, internet is rubbish and as soon as \i can leave I will.
Reviewer
Alan R
Location
Liskeard Cornwall
Date
19/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband provider, WiFi dropping out continuously, tech support just blamed my house and how I had things set up. I was with Sky for 3 years with no issues, unfortunately I decided to move to Vodafone, don't believe what they advertise, they should be reported to trading standards.
Providing me with an unusable service then charged my £225 to leave.
Avoid at all costs, we are not all wrong, please read the reviews
Reviewer
t mahony
Location
Minehead
Date
18/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Switched from copper with Now TV to fibre with Vodaphone expecting better speed. Lost use of landline for two weeks; broadband slower and constantly dropping out. We now need to buy a booster to make inadequate router signal travel 20 feet, because Voda refuse to provide one. Customer service obdurant. Don`t use.
Reviewer
Hugh Baxter
Location
Reading
Date
12/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Incredibly poor service. Order was cancelled without any reason and when I phoned up to complain they had no idea why. They also couldn’t get me the same connection date despite calling them within 10 mi utes of receiving the cancellation notice. Avoid if at all possible
Reviewer
Amit
Location
London
Date
12/10/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Stay away from Vodafone. My experience of them has been terrible from the get go. Very poor customer service and shoddy workman.
Reviewer
George
Location
Birmingham
Date
09/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never works, they never send you an engineer. They told me they’d send a new router. Was 6 weeks before they finally admitted they wouldn’t. Had 3 open reach engineers out that all said it was a Vodafone fault. They said I wouldn’t be charged as they weren’t providing service only to pass me on to ardent for non payment, then tried to charge me a cancellation fee when I’d had enough. Avoid at all costs
Reviewer
Taras
Location
21 Inner Park Rd, London
Date
05/10/2023
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
The worst internet connection I've experienced: the error 'DNS_PROBE_FINISHED_NXDOMAIN' appears several times an hour and takes about 20 seconds to disappear.
Reviewer
Pixels
Location
Carmarthen
Date
03/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service, overpriced payment for unstable network.
I was with BT and unfortunately transferred to Vodafone whom invested only had issue with. Connection issues are constant. The customer service team are rude and unhelpful. They haven’t even taken over the line correctly and now cause an issue with the line and leaving me to pay two bills. BT have this far been fantastic sporting a full refund and Vodafone are not accepting the issues they’ve caused. I just want our at this point but it’s a huge fee to leave but I wouldn’t have noticed their error to leave within the 14 day cooling period as my bill is monthly so I’m stuck. Avoid avoid avoid
Reviewer
NR
Location
Croydon
Date
03/10/2023
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
I have been with Vodafone Broadband for over 4 years now and was happy until now.
If I look at all of 4 years, I had a good reliable service - until I didn't needed to contact them (help was needed as the connection went down for no apparent reason).
Their "technicians" and customer service agents - who couldn't care less whether I stay with them or not.
Therefore, I decided to move on.
Reviewer
Elena
Location
Cambridge
Date
30/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The wifi didn't work for months, the landlady was going in and out of the shop and calling them eveydays. The customer service was terrible, putting her on hold for hours and the someone else was picking up again, and the again the same thing. She kept paying every months to receive a really bad service and for a wifi that wasn't working. Whatever Vodafone advertise about being reliable, we didn't find it to be true
Reviewer
Jane Jamieson
Location
Edinburgh
Date
29/09/2023
Comments:
Appalling service. After 3 days still not connected to the Internet and constantly fobbed off with it will happen before midnight tomorrow. complete waste of time and money. No one gives a toss about their service and there is no-one to complain to
Reviewer
Audrius Jurevicius
Location
Nottingham
Date
28/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Please anyone who thinks about joining them! The telemarketers are not accountable for their promises over the phone! Also be weary of 30-Day disconnection policy...
Reviewer
Scott Duncan
Location
Stonehaven
Date
27/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched to their fibre earlier this year. Worst utilities decision we ever made. Can only get half the speed we thought we’d get and can only get it in the room with the router. It often drops in that room. Despite paying £30 a month they tell me they’re only guaranteeing that one room and we’ll need to switch to a more expensive package if we want more. Customer Service is appalling, they couldn’t care less and are very difficult to deal with. This is going to be a long two years as we cant wait to get out of this disgraceful ‘service’. Would not recommend any aspect of their broadband.
Reviewer
Jie
Location
Horsham
Date
24/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Like previous review said this company is completely a joke. If anyone would like to switch to Vodafone, my answer is No No No! I wouldn't give one star if I could! I switched to their full fibre expecting fast broadband, instead internet constantly drop off not even can stream any Amazon video, called numerous times always fobbed off by technical support team, reset from my end or their end, never actually solve the problems, this is supposed to be full fibre! Vodafone it's a shambles!
Reviewer
Jill C
Location
Cornwall
Date
22/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could put zero I would. Like the other reviews left, Vodaphone Broadband is basically non existent. Kept being fobbed off and passed from so called advisor to another. Their hubs are useless and we kept being told to move it to the most bazzare position and basically told it was out fault their system didn't work. No apologies or compensation offered. Have now left after three months of total frustration and lack of broadband. Still had to pay an exhorbitant exit fee having had no service whatsoever. Now back with BT and everything works wonderfully. Should have stayed with BT in the first place. Avoid at all costs.
Reviewer
Amanda Tate
Location
Sussex
Date
20/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Tried to cancel Broadband OMG what a saga!! My husband was told he couldn’t cancel as it was in my name, so I have just tried however I can’t cancel as I couldn’t answer all 5 security questions!!! The one I couldn’t answer was the date I started the contact! However we are out of contact so have cancelled the direct debit 20/09/23
Reviewer
Stephen
Location
Edinburgh
Date
18/09/2023
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Vodafone Broadband = Cheap & Nasty:
1) Can't get full wi-fi coverage in a 2-bed flat
2) When do get signal, it will randomly cut out for no apparent reason
3) Lost broadband for 5+ days, no compo
Was previously a customer of Talk talk for 5 years, never had an issue.
Pay a bit more for another provider.
Reviewer
David
Location
Cambs
Date
17/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Had vodaphone broadband fitted, placed router in bedroom, now no signal in living room, when I mentioned I had sky glass they said they can’t guarantee signal for TV , is it possible to run a cable from box to tv, 30 feet not really, should have kept with Plusnet
Reviewer
Onx Rai
Location
Leicester
Date
08/09/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Black box installed nearly half way up on white wall with it's green lights flashing, have called multiple times to have it moved lower to skirting & been sent back & forth. Been told if it is not a danger or have technical problems they cannot do anything, are these people idiots it's been installed awfully inappropriately all they have to do is get openreach the jokers to get it placed adequately like it should of been. The level of service these days is beyond reasonable they literally don't give a sh#t about customer satisfaction anymore, all you get are excuses why they can't get issues resolved rather than getting them done. Customer service in this country if you can call it that, has gone right down the sh#tter in the last few decades & only going to keep getting worse & they expect customer's to be calm & relaxed.
Reviewer
Conal
Location
Dumfries
Date
08/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have had continued hourly breaks in broadband service since it was installed 11 months ago. Time and time again I have phoned basically pleading to have an engineer sent out and occasionally they “book” one to visit. I am yet to receive an engineer visit and have since cancelled my direct debit, now they chase me for payment for a service I haven’t received. The company is a joke and their customer service is the punchline.
Reviewer
H Ganger
Location
London
Date
06/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We switched to vodafone a year ago from Sky as our broadband was slow. I wish we never did! In one year, we have had no wifi for 3 or 4 days, on 5 separate occasions! Every time, Vodafone say it's due to our outside line, they send an engineer but this happens again after a few months. Don't understand why the problem can't be fixed permanently. At the time of writing this, we haven't had wifi for 3 days, called vodafone yesterday and today, they are only sending out an engineer tomorrow! So 4 days no wifi. No compensation ever received on these 5 occasions. Can't leave them because we took out a 24 month contract, another big mistake. They said they will charge us a £407 early termination fee if we want to leave early! Disgusted by this service.
Reviewer
Alan W
Location
Durham
Date
03/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
I have copied a previous review as we are experiencing the sane issues instead of sending a new Router they have let me terminate my contract 6 months early,
As per other reviews on here. The WiFi router is absolute junk! The signal constantly drops out. The router has to be rebooted at least once a day and sometimes multiple times in order to regain a signal. When it works, it’s great! The problem is, it fails to work more than it does!
Customer service is an endless loop of being fobbed off. This issue has been going on for two months now. First I’m told an update didn’t install correctly, then I’m rod it’s a cache issue, then they reset the router, then it’s more updates! The excuses go on and on. I have requested a replacement or an envy - they won’t provide either. The latest response is, everything is ok from their side, so as far as they are concerned, there is no problem - even though I can’t connect to the internet! I was also told to run an Ethernet cable and use that instead!
The company is a joke. I’d like to know why ofcom are not taking them to task, as they are in breach of contract by failing to provide the service being paid for - and seem incapable of resolving the issue.
To cap it all, they couldn’t provide me with a copy of their complaints procedures. Only to say they have raised a complaint on my behalf! Utter and complete nonsense.
I will not be using them again.
Reviewer
Very unhapoy
Location
Barnoldswick
Date
31/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Funny how my first review didnt appear, there are other platforms just avoid avoid avoid if you want functional service! They dont care or correct the situation, cant wait to leave
Reviewer
Rachel
Location
Cambridge
Date
28/08/2023
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I have spent many months now trying to resolve an issue with my broadband which impacts my business significantly, not least because my business phone line remains dead despite many hours spent on the phone to Vodafone. The broadband is fast when it works. Other than that I have nothing positive to add. Many broken promises to fix/call me back/take ownership of the problem until it’s fixed and still, my business is being impacted very negatively by the lack of a functioning landline. I certainly wouldn’t recommend the service to anyone looking for reliability and a competent Customer Service team
Reviewer
Kiavash
Location
Belfast
Date
28/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
They were initially scheduled to set up my broadband on Friday, between 13:00 and 18:00. However, the engineer contacted me and offered to do the installation today, considering Monday is a bank holiday. Later, I received a text notifying me that they rescheduled my appointment for the following Friday, over a week away.
It's logical that if they couldn't fulfill their commitment on Friday, they should prioritize the first available slot on the next working day. The decision to move my appointment a week later is perplexing. Despite calling them more than 20 times and explaining the situation, it seems they are not comprehending my concerns. They appear unwilling to take responsibility, failing to recognize the significance of internet connectivity for people working from home.
Regrettably, I've encountered similar issues with Vodafone in the Netherlands. It's frustrating to have trusted them again in the UK, only to face similar disappointment. I certainly wouldn't recommend their services, not even to my adversaries.
Reviewer
colin flowerday
Location
Holt
Date
27/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WARNING Do not order Broadband from Vodafone they cant take on my phone number as im now with BT as Vodafone are aBysmal and useless so please phone BT now on 0800800030 as they are cheaper than Vodafone too!
Reviewer
Syed
Location
Date
21/08/2023
Comments:
By far, the most incompetent broadband provider I've come across in the UK. Steer clear from them! Their lack of action on their own committed communication over the phone is astonishing. Take my advice and avoid them. Try any other option and you'll be thanking me later.
Reviewer
MickW
Location
Leicestershire
Date
20/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
As per other reviews on here. The WiFi router is absolute junk! The signal constantly drops out. The router has to be rebooted at least once a day and sometimes multiple times in order to regain a signal. When it works, it’s great! The problem is, it fails to work more than it does!
Customer service is an endless loop of being fobbed off. This issue has been going on for two months now. First I’m told an update didn’t install correctly, then I’m rod it’s a cache issue, then they reset the router, then it’s more updates! The excuses go on and on. I have requested a replacement or an envy - they won’t provide either. The latest response is, everything is ok from their side, so as far as they are concerned, there is no problem - even though I can’t connect to the internet! I was also told to run an Ethernet cable and use that instead!
The company is a joke. I’d like to know why ofcom are not taking them to task, as they are in breach of contract by failing to provide the service being paid for - and seem incapable of resolving the issue.
To cap it all, they couldn’t provide me with a copy of their complaints procedures. Only to say they have raised a complaint on my behalf! Utter and complete nonsense.
I will not be using them again.
Reviewer
Adam A
Location
Wigan
Date
16/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking how often the connection to the internet drops out. The router is useless and arbitrarily decides to block certain streaming apps on the TV until you restart the router.
Connection issues are getting more and more frequent. Used to notice it once or twice a month, now it's multiple times a day. "UKs most reliable network"? Utter rubbish.
Customer service is an utter joke, if you do get through to someone they're just reading off a script (not blaming them, it's not their fault they're not given any ability to get anything done), they're basically an answering service.
Price has gone up by 20% of what we were originally paying. Fortunately we're out of contact now and moving to another provider. Won't be partaking of their services again.
Reviewer
J Datlen
Location
Margate
Date
15/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Appalling company. Relative pays bill on time then receives email saying she's been cut off due to non payment. It happens every month. Never anyone at the end of the phone who can or will help, and most of them can't understand English. Worst company ever
Reviewer
farah
Location
glasgow
Date
14/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Couldnt recommend less. Go with literally any other provider and save yourself the headache of dealing with their awful customer service. Signed up for broadband and received a confirmation email and contract. 2 weeks later still hadn't received a router as promised or a confirmation of when the engineer was coming. spent 2 hours with customer service which was totally unhelpful and told me my order didn't exist. kept saying I was giving them the wrong postcode when it was the postcode they confirmed in their own email. phone is useless- goes to an automated message then hangs up.
Reviewer
Danut
Location
Abbey Wood
Date
13/08/2023
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After 2 appointment engineer and no visible improvement,we have to pray to have good weather as long as if is windy or bad weather the Vodafone broadband is become zero connection.Fibre cable is...only words,connection is ZERO.Bad weather is bad connection Internet.We pay bills to have Internet connection only when is GOOD WEATHER,when is windy and bad weather slow
Reviewer
C.
Location
Kent
Date
12/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Terrible company, poor customer service. I’ve had payment issues with them throughout the lifetime of my broadband. Since their communication with customers is so poor, I have no idea about what is going on with my account until I am disconnected and have to call them.
The final straw was when they permanently disconnected my service and sent me a text message 1 day before the disconnect saying ‘sorry to hear you are leaving us’ as if I had requested this. On calling them THREE TIMES and being told various things by different agents, on the third try I was told it was disconnected because they no longer offer the broadband tariff I was on a 23 month contract for, only fibre, which is not supported in my area. End of story, no reconnection, compensation, apology or anything. I was shocked and appalled that they would just leave a customer high and dry like that, not give enough warning for me to at least sort out alternative broadband and then being told various lies by their agents. Please do not fall in the same trap I did and avoid Vodafone at all costs. The broadband is sketchy and not that super fast anyway and you end up with price hikes every other month too. AVOID, AVOID, AVOID!
Reviewer
Marilyn
Location
Bury St Edmunds
Date
10/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since broadband was installed 3 months ago we have had next to no service, it drops out all the time. I have made numerous calls to Vodafone they keep getting me to reset it and after 24 hours it will be fine. Speak to different people each time half of them say they can't find the notes regarding my previous calls. My daughter was here last Friday, she is more tech minded and told the guy we needed somebody to come and check the line, he said City Fibre would contact us within 3 working days, that didn't happen. I rang Vodafone again yesterday, lady told me she could fix it and some of my equip was on 2.4G and some on 5G. I've only got 2 things on it. She would resolve it remotely and within 24 hours all would be good. Came in tonight, no Internet and now also no landline.... Another call to Vodafone, had to reset it AGAIN has told me it will be working in 24hours. Not holding my breath. Wish I had read the reviews. Would definitely not recommend Vodafone for broadband. Absolutely useless customer service. I am going to try and cancel my contract although that doesn't look very hopeful, how are they able to get away with it.....
Reviewer
Michael
Location
North East England
Date
09/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
We had no issues with the actual internet service, our problem was customer services, they cut us off at the end of the 1st month, we called up and were told we hadn't paid our bill, we had set up a direct debit but Vodafone had messed it up, 3 days to re-connect, lots of apologies, assures us it won't happen again etc. End of month 2, internet goes off again, same problem, this time, reconnected in a day, apologised, etc, offered compensation.. end of month 3, cut us off again, I call up, usual apologies, I tell them I've had enough and intend to change provider, I work from home and need reliable internet. Call handler laughs at me and tells me I can't change supplier as I'm locked into an 18month contract.. I move to BT.. Vodafone pursue me for the balance of the contract, I object, explain my position. They sell the "debt" to various debt collection agencies, hounded for years, the last agency submit false paperwork and obtain a CCJ for non-payment by me and state Vodafone disconnected me for non payment.. the worst company I've ever had the displeasure of dealing with, completely hopeless and take no ownership of their in-ability to provide a service they are paid for..
Reviewer
Kames
Location
Lancashire
Date
28/07/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Intermittent problems with both the line and the router. Works much better through a cable and my own wife discs (connected to a cable)
Customer services are truly terrible if you ever try and contact them.
If you need an engineer to visit then forget about the system. They don’t come when you ask, name their own day, don’t come on that day, don’t inform you and this you waste a day, and then bombard you will call centre calls days afterward to arrange another visit. And the cycle continues. I’m costing down the days left on my contract.
Reviewer
sam
Location
sheffield
Date
28/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible. I've had Plusnet and Sky broadband in this same property and never had any issues whatsoever, speed good, reliability etc all there. Been with Vodafone for a around 9 months now and it's just been shocking. Constant problems, connectivity randomly dropping, customer services refusing to do anythting about it becuase " their system shows everything is working" . . well sorry guys, i forgot that every app i have on laptop/phone/tv/tablet can ALL have the same problems at the same times and it's definitely not your crap service. I can't wait to move away from them to a decent and reputable provider. DO NOT USE
Reviewer
Amrit Subba
Location
Swindon
Date
26/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I took a 24 months broadband contract with vodafone at £35 per month after 10 months suddenly it went upto £40 per month. I am not lying connection is not stable. Goes offline time to time. I checked on it's official website and the same broadband plan is offered at £32 per month. Asked customer service about this. They say cpi or whatever price increase. My question is if they can increase price during the contract period why can't we leave? I wanted to cancel my contract but they told me I have to pay £219.
I just want to warn people that don't fall for their low price. Don't be relax just because you have fixed term contract. They can raise price before your contract period expires. And if you want to cancel your contract there comes your hefty exit fee like mine.
Reviewer
Peter
Location
London
Date
26/07/2023
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
After utterly useless customer service in getting a router delivered (several months, although they did compensate me), the broadband service has been excellent for the past 9 months. Zero downtime, and never any buffering even with multiple devices streaming HD. I don't know what's going on in the cases of others but I have had absolutely no issues with the performance.
Reviewer
Andy
Location
Paignton
Date
26/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Absolute worst company I've had the pleasure of dealing with. Customer service doesn't know what it's doing at all. Was promised full fibre. Promised an engineer that didn't turn up although I took the day off to see him. Next time he went to wrong address. Finally after a month and a half of waiting with no internet told me I couldn't have full fibre. Rubbish.
Reviewer
Wesley Gee
Location
Worksop
Date
25/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst experience I've ever had with wifi.
It has been down for a month and every time we phone up to get it switched back on, they say they're going to do it and then it never happens.
The customer service is just a never ending void of unanswered complaints. Each time we call we are back at square one. To top it all off, we have been offered no refund for the month we've gone without WIFI.
My work takes place from home and requires the internet, so my career has taken a hit due to Vodafone's lack of coherent customer service. We are seconds away from switching to something else, and would have done so long ago if they didn't lead us on with false promises that our problem is going to be fixed soon.
Total lack of humanity from this company. Go with BT.
Reviewer
Mark
Location
London
Date
24/07/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Customer service is really bad - asked for cancellation, told to await contract end. Then was asked to pay for another month, as Vodafone requires additional 30 days for cancellation purposes. Awful experience
Reviewer
U.R
Location
London
Date
23/07/2023
Comments:
Called few times to fix the Internet connection problems,keep saying my colleague are on it and will take 24 hours to fix it. nope it has been more than 6 days still without Internet/wifi.
If I knew the broadband was going to be this bad I wouldnot have gone for it. Only reason I choose Vodafone broadband was because of the mobile network being excellent.
Reviewer
Paul D
Location
Oxfordshire
Date
18/07/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I signed up for Vodafone's 500MB fibre broadband deal. There was about a month's wait for the fibre-to-the-premises connection to be installed, but as soon as that was completed the connection was running and download speeds were up in the 480/490 MB region, and always well above the 250MB minimum performance guarantee.
Until the two week colling off period came to an end!
After two weeks, download speeds started to deteriorate and were at times as low as 50MB - one tenth of what I was paying to receive and one-fifth of the minimum guaranteed performance. Even using a LAN cable, rather than WiFi connection, made no difference.
Contact with Vodafone's so-called "customer service" team was an unpleasant experience. I was treated like and at one point inferred as being an idiot! They blamed the number of devices running from the router (TV, mobile deveices, PC, etc), whereas only a single device was in fact connected.
It was impossible to make any headway, and it appears I am left locked into the remaining 22 months of a contract where Vodafone is failing to deliver the service it is contracted to provide.
Reviewer
John C
Location
Edinburgh
Date
13/07/2023
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Switched to Vodafone from Virgin. It's noticeably less reliable. Need to restart modem probably every other month. It's fairly OK for the price but I don't know would I extend beyond initial contract
Reviewer
MD
Location
Bristol
Date
12/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor broadband signal all over our house. TV won't work. Customer service advised we buy a booster on Amazon.
Reviewer
Philippa Carroll
Location
Redhill . Surrey
Date
09/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish I'd never changed my broadband to Vodafone. It's absolutely the worst choice I've ever made. So slow I could cook my lunch and still be waiting for my daily paper to download. I have no problems with my phone at all and never realised how bad Vodafone broadband is.
Reviewer
Morris
Location
Uk
Date
03/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Worst customer service, cut me off for not paying a bill, with no communications at all, 4 days BEFORE the bill was due, according to their own text!!!
Would not recommend.
Reviewer
Sally Williams
Location
South wales
Date
02/07/2023
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Ordered broadband contract then immediately cancelled after finding out their poor customer service.
It took a whole morning to actually cancel the service which made me realise I was doing the correct thing.
2 weeks later I received an email to say that my service was being connected at a certain date and my hub was to be sent out in 2 days. Another phone call to confirm that it was an error on their part.
Still got their hub in the post. It's going in the bin. Lucky escape
Reviewer
Peter Burnell
Location
Wakefield
Date
27/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Customer service for installation non existant, CityFibre is contractor, Vodafone say have no control over them, not Vodafone problem for damage to my property,(their contractor)!! surly and incompetent installation team,damaged pipework, cable exposed above surface in garden,still trying to have issues resolved 3 months later, both Vodafone and CityFibre not interested, would not recommend, CityFibre shockingly poor quality, and using untrained kids to do installation work with absolutely no respect for customers property.
Reviewer
Robert
Location
Blackpool
Date
21/06/2023
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
33mb today it's supposed to be 50 +. Terrible trying to play x box online.
Reviewer
Paul
Location
Oxfordshire
Date
19/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
I contracted to take Vodafone's Fibre 500 product for two years. For the first two weeks after it was installed, everything was fine. Download speeds were up around 490MB/second. Very soon after, however, I noticed that speeds had plummeted and now it is rare for speeds to get above 90 - 95 MB/second - well below Vodafone's minimum guaranteed speed.
I contacted Vodafone and the customer service advisor could not have been more condescending and insulting. They said there was no problem with my connection and the slow speeds were due to having too many devices connected via Wifi, such as TV, iPads and PC. Only two devices were connected, so the customer service advisor was talking nonsense! Even an ethernet connction from my PC into the rouiter was unable to improve download speeds, which remained in the high 90s MB/second.
I can work with the speeds delivered, but that's not the point! I am paying for up to 500 MB/second with a minimum speed guarantee of half that, whilst receiving less than 100MB/second. Vodafone doesn't care thgat it is breaching its own service guarantees.
I am stuck with Vodafone for another 22 months, but I won't be renewing mu contract with them unless they sort out the issues with my connection. I know that the infrastructure can deliver 500MB/second, because it was doing that for the first two weeks after installation. Coincidentally, two weeks is the "cooling off period" during which the contract can be cancelled without penalty... Sharp practice on Vodafone's part?
Reviewer
Darren
Location
Milton Keynes
Date
19/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I recently had a terrible experience with Vodafone Fibre 500 Broadband. My service was down for 11 days, and I was never given a clear ETA for when it would be back up. I was told to reset my router numerous times, I was sent a new router but this did not fix the problem. After the fifth day and many, many calls I was eventually told that there was an outage that affected 8 other customers in my area. I was told to be patient, however, this was extremely difficult for me and my family due to living in an area with little to no cellular and 3G signal.
I made a complaint in writing to Vodafone, hoping that the issue would be prioritised. I explained that my partner and I work from home using Microsoft Teams and my family use streaming services such as Netflix, Disney, Prime, SKY, and PlayStation as well as CCTV, which we could not use.
I received a call from Proactive Support and was told that he would investigate and update me as a matter of urgency. The following day I received a call from a Wifi Xpert stating that they had logged a ticket with City Fibre, but there was no timeframe as to when they would receive any information or update regarding this issue.
Another couple of days passed and I decided enough was enough and wanted to cancel the contract. I was told that I would need to pay an early termination fee of £166 and I would have to give them 30 days' notice, which I was not prepared to pay.
The following day I received a call from a Vodafone senior engineer and was told that City Fibre had found a fault in the cabinet. At last, my service had returned.
The following day I contacted customer services for compensation, which I had been promised (but never given the amount). I was told that I would be given £9.33 per day as automatic compensation which wouldn't even cover the money we have lost during this ordeal.
I was then called by the agent from my complaint and he advised that the agent had misinformed me and that I would receive an automatic compensation of £5.83 per day. I was disgusted by this, so he advised me he could give me an extra £10 credit on my account as a goodwill gesture for the incorrect information and the issues I had experienced. I was absolutely disgraced by this and his attitude in resolving my complaint so I expressed my feelings however he was not interested.
I advise anyone who is considering using Vodafone Fibre Broadband to think twice. Their customer service is appalling, and they are unreliable. There are many other providers out there who offer a much better service.
Here are some of the things that Vodafone could have done to improve my experience:
Provide me with a more accurate ETA for when my service would be back up.
Offer me a temporary solution while my service was down, such as a second line or a free upgrade to a higher-speed plan.
waive the early termination fee and the 30-day notice period.
offer me more compensation for the inconvenience I experienced.
I hope that Vodafone will take my feedback into account and improve its customer service and support in the future.
Reviewer
Massiah
Location
Leicester
Date
19/06/2023
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have a mobile contract with vodafone so thought I'd get the broadband which turned out to be an awful decision by me.
Internet is absolutely crap constantly dropping out sometimes it says it's on but the internet doesn't work.
I move to another room in the house and you'd have thought I'd have moved 5 doors down as the internet doesn't even work in my bathroom.
Please avoid this at all cost.
The price is cheap but the service is horrendous.
Pay more and go with someone like BT.
Unfortunately I'm stuck in a contract but as soon as it's up I'll never go back to them again I'll also be changing my mobile phone provider as well.
Reviewer
Tim
Location
Sussex
Date
19/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish!! I’ve had their broadband for a month. It’s gone down three times. No broadband today and no customer service! I’m
Going back to BT
Reviewer
B Tyler
Location
Wembley
Date
14/06/2023
Comments:
Issues over 3 weeks with intermittent non-existent or slow speeds. Unstable connection. 5 Vodafone tries to do various things my end and remotely. They will not accept the slow speeds on speed tests or 10 - 15 mbps on a 35 mbps guarantee is a line issue. They have layers upon layers of technical teams - 3 line teams I've found out. All saying rest assured it's sorted now and it isn't. IT is surreal the lengths they go to to avoid sending out an engineer who is clearly needed. Surely employing all the people to fob off customers would cost more than simply doing what needs to be done. Just out of this world. And don't start me on the lies they tell
Reviewer
B Tyler
Location
Wembley
Date
14/06/2023
Comments:
Issues over 3 weeks with intermittent non-existent or slow speeds. Unstable connection. 5 Vodafone tries to do various things my end and remotely. They will not accept the slow speeds on speed tests or 10 - 15 mbps on a 35 mbps guarantee is a line issue. They have layers upon layers of technical teams - 3 line teams I've found out. All saying rest assured it's sorted now and it isn't. IT is surreal the lengths they go to to avoid sending out an engineer who is clearly needed. Surely employing all the people to fob off customers would cost more than simply doing what needs to be done. Just out of this world. And don't start me on the lies they tell
Reviewer
Marian
Location
Midlands
Date
07/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The big problem here is the very poor customer service. I've spent more than four hours on the phone and using their chat service and still haven't resolved the issues.
Reviewer
Sharon
Location
Cheltenham
Date
05/06/2023
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I decided to have my broadband and landline through you as I already had my mobile with Vodafone.
First problem, I was not at home when the engineers turned up which was the wrong day, first of all !!!! Then the day, they were supposed to have come it was cancelled. They gave a new date. Unfortunately I could not be there due to work commitments so my mother was there instead for the engineers. When they arrived, she asked if they can put the router box in the hallway next to the phone line. She was told that this was not possible and that it would need to go in the front room. She called me and said and told me what they said I then said try my bedroom where there is a phone port but apparently that was no good either. So it was set up in the front room where there was no phone line.
When I got home, I found out that unfortunately the pole across the way did not have fibre-optic so it was unable to connect to the Internet !! Why this was not checked first was beyond me ?? So I had to wait about six weeks for someone to come out and put fibre-optic into the pole across the way.
The engineers came into the house again, but I was at work, so I never spoke to them they only spoke to my mother.
Finally, everything was up and running, so I thought !!!! I don’t tend to use the landline and it was only due to the fact that the doctors had been trying to contact me and a friend on the landline. That I realised it wasn’t working. I spoke to someone on live chat who told me that I needed to use the telephone ports on the back of the hub router and plug it into the telephone. The problem with this, I don’t have a telephone line to plug it into as the nearest one is in the hallway which is nowhere near the router ? I don’t have one in the front room that is why I asked for the router to be put in the hallway.
So now I have a landline, I can’t use. Which is absolutely ridiculous because the engineers would’ve obviously noticed this when installing the router. The person on live chat was useless and just kept repeating the same thing to me, even though I kept saying the same thing back that I can’t do that.
To say, I am frustrated, would be a total understatement.
Also, when you send a complaint by email you expect a response. Vodafone have chosen to ignore.
Reviewer
Natasha
Location
Edgware
Date
30/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Literally the worst service, the worst provider, the worst everything. I cant count how many times I have been on the phone with them regarding their service, and subsequently refunds that were not processed. It is a horrendous company that make promises and provides no service whatsoever. AVOID getting broadband with them!
Reviewer
Ewan murray
Location
Ayrshire Scotland
Date
29/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone is Worst broadband I’ve ever had in my home. Constantly cutting out and dropping signal. Then trying to get in touch with a human is just about impossible would not recommend to anyone. I cannot wait until the day this contract ends.
Reviewer
Kay Matthews
Location
North Lincolnshire
Date
28/05/2023
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not impressed ! Lost all broadband 36 hours ago came back briefly this afternoon and then lost again. Will be checking contract and moving to another provider ASAP
Reviewer
Jamie
Location
England
Date
28/05/2023
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Worst company we have ever dealt with. If you want unreliable broadband with no customer service then this is the company for you. The only way to speak to them is via webchat which is less than useless. Have they not realised yet that if the internet isnt working then a webchat isnt going to be much use to their customer. When you do get into a chat with an idiot at the other end they just repeat the same thing in a different way until you get fed up or disconnected
Reviewer
Simon
Location
Doncaster
Date
27/05/2023
Comments:
Stay. Away.
The absolute worst company I have ever given money to. Nothing but connection drops, outages and a crappy wi-fi hub that can't reach my devices in the next room.
On top of all that, useless customer service.
Stay away.
Reviewer
Varsha patel
Location
London
Date
25/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been on the phone for almost an hour without much luck.
All I needed was a QR Code so I could return the 2 routers.
Reviewer
Mohamed Rifdhi Nassar
Location
London
Date
23/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been on the phone with Vodafone technical for the past few weeks more than a few hours everyday and they finally gave up and referred me to a customer service team. I spoke to Sandra today and she explained how the fault is with me and not them even though I explained to her the fact that my mobile hotspot works fine for all of my devices and that I need an engineer to come have a look or a new router which she refused to assist me with and asked to take my complaint with ombudsman. I wish I could give them negative stars.
Reviewer
Calum
Location
London
Date
11/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling customer service from a recognised brand!
We scheduled an upgrade around 4 weeks ago with the new line and broadband to go live to 10th May. The date comes around we install the router and all the lights show but the internet is not working. We log on to the chat who say that it will be activated at midnight, which is ridiculous as we were told the changeover would not cause us any disruption.
Midnight comes - still no internet. I speak to the chat service again who say we need to wait 24-48hrs (this is a common phrase that Vodafone seem to use….) but they say it should be working in a couple of hours.
Couple of hours gone and I decide to call them instead. I get passed around a couple of times before I get to someone who explains that there is an issue with the line and they are checking with the tech team. It turns out that upgrade was put in incorrectly.
I get put through to the tech support who say that a new upgrade needs to be put in place and an engineer will need to come out - so puts me through to another gentleman who has no idea what is going on and thinks that I just want a new upgrade with no context. I ask him to put me back through to previous team.
On this call I am told that a new upgrade was not needed to be raised and in fact all they need to do is send an email to a team who will activate it in … you guessed it… 24-48hrs. With no way to fast track.
I work from home and this is disrupting my work, and it ridiculous in 2023 that you need to wait that long to get a service that should already be activated put in place.
I hope that through reading this complaint Vodafone will offer a way for me to fast track this.
For anybody considering Vodafone Broadband… don’t
Reviewer
Victoria
Location
Preston
Date
09/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband goes down every week! Very unreliable! Especially when it comes to working from home! Also, when we signed a contract, we were promised a tablet as a new customer. Never received it. Enquired four times, it was promised that it would be sent to us, but it was never received.
The worst broadband we have ever had!
Reviewer
Archie
Location
Birmingham
Date
06/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Download: <2mbps
Upload: <9mbps
Installation for the internet was a day late, they compensated us with "a free permanent internet boost" but we ended up with internet that can barely download a 10gb game in one night, and internet that shuts down for a day every 2 or so months.
Reviewer
Eduardo
Location
Chard
Date
05/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I really don't recommend Vodafone broadband. The signal fall day to day. Call to customer service is the same than nothing. All weekend without signal and also we need to wait to thay call us to arrange a visit. Is a Shame, so mamy days without signal but the bill will be the same, it is not being reflected in the bill. Poor service, speed, signal and attention. I pretty recommend EE boadband as your option before than Vodafond.
Reviewer
Edward mainprize
Location
Birmingham
Date
05/05/2023
Comments:
Worst service I've ever had. Really unreliable service from provider and shocking customer service. I ended up having to use a arbitration service to resolve my numerous issues with Vodafone.
Reviewer
Nick
Location
IP33 1JX
Date
01/05/2023
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone with Citybrand advid goes down every 2 months.
Even with a cat 8 cable.
Speed running at14.6 upload 0,35
Was faster on the old analogue system.
Seem to go down ever two months.
And forgot compensation you will never receive it.
3 times it been don 1st time 1week snd a half second time we just be for Christmas and now.
You decide
Acceptable or not
Reviewer
John
Location
South Kirkby West Yorkshire
Date
28/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ordered fast fibre in December 2022 and was told it would go live on 26th January 2023. Well, here I am 3 months and 1 day after finally getting the fibre connected to my property and it still hasn't gone live. Spoke to them this morning and they said they are just setting it up at their end and it would be live within an hour. Just spoke to them again and they to give them another 48 hours!!! Really disappointed
Reviewer
Vanessa
Location
Coventry
Date
27/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I took out a 24 month contract in January to start in february. It was going well. Until April... They put the prices up, even though I am in a contract, my contract says in big wording 24 months payment of 'blah' after contract it'll be 'blah'. In the terms and conditions it states April is when they raise their prices... I thought well I'm in a contract so won't affect me... WRONG! It does! They put it up almost an extra £3.00 per month, (it's a percentage they use, £20pm it's extra £3, £30pm £5). And they'll put it up again next April! I phoned them and was put on hold by a person that could only just speak English, she put me on hold no end of times. I was getting extreamly frustrated ad I'd been on the phone 43 mins for her to keep putting me on hold. When she finally understood what was going on she kept saying the same thing 'national prices' like it was given to her in a script to read. Which made me even more angry. I then got put through to someone else, who again, could only just speak English and was saying the same thing. So by this point I've been on the phone for hour and 15 mins, I've had enough I want out, they've changed the contract, so can I. I told her I don't require their services and cancel the broadband, they told me I'd have to pay so much to get out the contract.. So in the long run, it wasn't worth coming out of contract. I will never use Vodafone ever again! I'm just going to have to add it to the list of do not use companies. They've backed me into a corner I can not get out of and they didn't make it clear when taking out the contract. I am absolutely livid! Please do not use this company!
Reviewer
Paul bateman
Location
Broadstairs
Date
26/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Ordered upgrade to fibre on the 10th march but still not installed and after 2 cancelled visits from engineer now told will have an update on 6th May
Completely useless company. Have spent hours on the phone
Reviewer
Ronnie
Location
London
Date
25/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish it was possible to give ratings below 1star. I have been with Vodafone for years. I have been let down by this company so many times it becomes hard to track. They registered me as a BUSINESS (I am NOT!) when I first went to the shop to buy a SIM and I only randomly found out a year later, when I was renewing the contract. I could have incurred into financial troubles for this and it took the company months to finally amend that.
Last year I got a fibre contract with them. Signed, got the router, got the appointment with the engineer who couldn't carry out the connection for health & safety reasons (scaffolding was in the way, although it would have surely been safer than the flimsy ladder he was carrying)... Had to wait months before I could call to book another engineer's appointment. Got a call back saying they were not covering my area anymore (out of the blue), despite their website stating otherwise. Ended up with a 5G contract and a mobile router. Speed should have been reliable, up to 100mb/s. Instead, it's been a constant up and down between 20, 8, 10, 30, 2 mb/s in the span of a few seconds. Connection jumps between 4G and 5G constantly and, on top of that, Secure Net was added to my plan, without being outlined (nor included) in the contract. I pointed out this breach of contract, after randomly logging into My Vodafone App and noticing I had Secure Net on, despite never asking for it. So, after many years as a customer, I had enough and demanded to have the contract cancelled, due to a clear lack of transparency, hidden, unsolicited costs and an appalling Customer Service experience. After being repeatedly lied to, by being told Secure Net was in my contract and I was given multiple notices of it and a back and forth of days, they admitted the extra was not cited in the contract but denied any wrongdoing or breach of contract and offered a refund of a whopping 10£, without even an apology for accusing me of being inattentive and, implicitly, of being a liar... I obviously refused, as it's about trust, customer care and HONESTY (all things they don't even know the definition of) and I do not want to be serviced by them anymore, after the treatment I received. They wouldn't budge and demanded I pay a fee to exit the contract THEY breached. So I am now in the process of escalating this with CISAS. If after reading my review you are still considering choosing Vodafone as your provider, keep reading the countless reviews that resonate with mine and stray away like your life depended on it! IT IS NOT WORTH THE HASSLE!!! The plans are expensive, the line temperamental at best and utterly unreliable as a standard and their respect for customers inexistent. Look for better, cheaper, more honest companies to rely on and have a more enjoyable experience overall!
Reviewer
R Falconer
Location
Edinburgh
Date
22/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
We signed up in late February, the installation was not great but the actual internet service was okay.
The main problem is that Vodafone have increased our price by 15%, a month after the service started. We can't leave without a penalty and they refuse to do anything about it. We feel completely ripped off.
Reviewer
Sumeet Goswami
Location
Woking
Date
22/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst broadband you can ever consider getting. Keeps dropping, speeds are inconsistent, so much so that even smart speakers give up and loose the connection. Forget streaming, if you can open a website over a supposed 200 MBps line, you are lucky. It is like throwing money down the drain.
Reviewer
Alex
Location
Coventry
Date
18/04/2023
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've never before felt compelled to write a positive review, but seeing all these negative reviews I thought I'd try to balance it out. Sure the customer service is difficult to reach (whose isn't), but the Web chat is not bad, and I have been able to get through to talk to a human when needed to. Installation was on time, had an issue with transferring the phone line over, but they did it on the next working day.
But the speed is awesome. I got an excellent deal 500mbit for <£30 a month. Its symmetric too, so you can upload videos etc super quick! So much better than openreach! Stable line so far (two weeks).
Very happy with it
Reviewer
Steven Holland
Location
Wroxham
Date
16/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Used to be with Sky had issues but nothing like vodafone!! Connection drops range is hopeless ring devices always on low signal when it was not an issue before (nothing has moved) master socket changed still s***e......
Reviewer
Mike
Location
Cornwall
Date
15/04/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Poor customer service, unable to restore broadband being down for 3 days on super fast connection, and just after 14% cost increase announced. Switching to another provider now.
Reviewer
Krys
Location
Essex
Date
10/04/2023
Ratings
Speed
3.00 stars
Comments:
I am waiting 32 minutes in a line already, trying to get to customer service. Luckily this gives me plenty of time to write a review. Oh wait, I was randomly dropped anyway. Gotta que again.
My broadband is down. No clue why as it worked fine but seemingly broke overnight.
Tried getting help but online I get paired with a useless chatbot. Area checker states all is fine (so I guess my problem is my problem). And finally you can't get help from a real person because to Vodafone that is expensive.
Reviewer
Sam booth
Location
Sandbach
Date
10/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Vodafone Wi-Fi is the worst Wi-Fi I have ever used, the range is rubbish the reliability is rubbish and the way you have to go through the chat bot to get to an advisor is a complete waste of time.
Reviewer
Yasin
Location
BOSTON
Date
09/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Worst tech support in the world! they haven't got a clue!
Raised a case with 'support' about less than 1MB/s download speed in the evening only. Mornings and afternoons were totally fine, just dropped to unusable speed during peak hours.
Every time I called them quoting the ticket reference, I'd ask them to describe the issue I was experiencing... it would take them about 5 minutes (at least) to figure out what I was complaining about! and most of the time I'd have to tell them the problem again. I think they just write notes on their computer system which is a terrible way to manage tech support tickets - that coupled with poor grasp of English Grammar means that their notes are illegible so the next tech admin cant decipher what the previous guy wrote (and so on). It's really not the fault of the support staff - vodafone have given them this antiquated IT system and they have put draconian time wasting procedures in place. Vodafone are no doubt taking advantage of these cheap call centers in Egypt and provide them with minimal training,
Then they asked me to take screenshots from speedtest.net for morning, afternoon and evening and send them the results via email - so that they could escalate the case to 3rd line support. I did so, it takes them 24 hours to validate the screenshots and then they ended up rejecting it - because they want the screenshot to cover the whole desktop!.. then I submit again and they reject again. Then I submit again and they reject again for some other silly reason. Each submission/rejection process takes 24 hours (minimum). Total bunch of time wasters
2nd Line support may as well be an automated voice service. 'Have you tried rebooting the router? Have you tried an ethernet cable? Have you tried another device? in that case send screenshots!' That's all they've got.
Also 2nd line, cannot communicate verbally with 3rd line. They send each other emails. Turn around to respond to each email is 24 hours (min).. they just wasted days and days and days and did absolutely nothing. My cancellation has happened before the ticket even made it to third line. Last I heard was they rejected the screenshots again for a 5th time due to two chrome tabs being open in one of the screenshots
Cheap broadband, good when it works - if you have any issues tech support is a nightmare.
My two cents, they were quite happy to hear that I got so frustrated that I wanted to cancel. They pretty much rolled out the red carpet and gave me a months refund and said they'd fast track the termination to be in 48 hours. I guess every case they refer to OpenReach costs them money.. that's why they put so many barriers in the way. They're happier for you to leave and take the issue with you to your next supplier. It works out cheaper for them.
Reviewer
M McKeown
Location
Mansfield
Date
09/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
An absolute nightmare. I switched to Vodafone and the Broadband speed reminded me of 1990's speeds. I cannot stream videos that I need for my work. I am for 2 weeks stuck with this terrible service while I transition to a new provider.
Reviewer
vin_1983
Location
Milton Keynes
Date
06/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If there was 0 star or negative then vodafone deserves it. They can't even do a proper new sales order and transfer the services from existing provider due to their system issues.
So what it meant,
- unncessary 40-60 minutes or more chat with your customer services for 3-4 days in last one month
- lost my original cashback voucher, had a credit check on my credit file which is of no use
- I have now cancelled the whole order as I dont want to coordinate between vodafone/BT and this experience has clearly shown that vodafone cannot be trusted for such a critical service
- I have gone back to my old supplier, they were comparatively costly but very reliable and you have not only lost a customer for now but forever
Reviewer
Constantin
Location
Harrow
Date
04/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I gest stop my contract earlier about last year in December and I have to pay £188 for earlier fee, I completely forgot about this “I’m human and i have right to do mistakes to forget…. Now they set me up on arreras “debt collector agency” but they never contact me as I’m keeping the same number, same address and the same email…. Now I have to pay more then you believe includes credit score affected…. SHAME
Reviewer
Chris
Location
Portsmouth
Date
04/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
City fibre are the installers and between them and Vodafone it’s a terrible service. Couldn’t even arrange the install and left me hanging. I would not recommend!
Reviewer
Sam
Location
sheffield
Date
03/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I swapped from Plusnet whom i had no issues with for 3 years, so i know the line and services to my property are fine. I swapped to the same speed fibre package. Since moving, i've had no end of blackouts, dropouts, buffering, slow speeds etc.
They've just put the price up by 14.4% which is unjustifiable and just a money grabbing greedy exercise. I hope the board lose their jobs for such a scandalous greedy practice. Lost a customer for life that's for sure.
Reviewer
David M
Location
Lowestoft
Date
02/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Had a landline problem 85 min of phone calls plus 6 online chats to fix problems at one stage had my phone connected to a landline number from Newport in Wales how can that be, Worse customer service provider I have ever done business with bring it back to the UK
Reviewer
Wilton
Location
Enniskillen
Date
27/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We were with Sky bad move just dreadful awful. Completely useless waste of your money. Take my advice just don't go there
Reviewer
Craig
Location
Milton Keynes
Date
25/03/2023
Comments:
Don't bother with vodafone I have the 500mbps package and if I'm lucky I get 100 most of the time.
Their routers are useless and have no range to them even though I was sold on it would easily cover my whole house.
My house isn't even big.
And if you complain to them all they want to do is SELL you a booster.
As soon as sky fiber is available in my area I am switching back
Reviewer
John Rae
Location
Aberdeen
Date
23/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After 6pm in the evening the download speed is completely useless and no one cares about it
Numerous phone calls and emails with attachments for the past two weeks and it’s still useless but according to Vodafone there is nothing wrong I urge everyone to avoid Vodafone at all costs
Reviewer
Dave Edwards
Location
Bristol
Date
23/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
With an overall customers satisfaction score of just 77%, at 45% customer satisfaction rating (compared to 85% for the top vendor) Ofcom has ranked Vodafone as the worst broadband provider in 2023.
My experience concurs - I've been a mobile customer for over 10 years, and broadband customer for over 4 years , had 3 rubbish routers and intermittant internet connection dropouts and slowdowns throughout.
The straw that broke the camels back is the pending 14.4% price increase and completely broken broadband upgrade offers. The upgrade promised in the email sent to me when I started the upgrade process from their website for ProII Full Fibre 100 for £28/m with UltraHub wasn't actually available so I couldn't actually take out the deal they offered! It would have been available for £43/m without the Ultrahub and thus wouldn't actually support the required features.
The routers have extremely unreliable wifi s/w issues requiring frequent restarts of the wifi to get Sonos systems and my LG TV connecting robustly, and the wired connections are also unreliable.
Customer support is 0/10. Vodafone provide a completely usless "AI assistance" TOBi which just doesn't work. The entire support system was down on 3 occasions which I tried to use it this week, and Vodafone's own staff also had problems due to its unreliabilities.
The support phone staff couldn't sort this issue so escalated it to another department which refered me back to the original support staff who couldn't resolve the issue! I asked for the complaints department but after 10 minutes they couldn't transfer me so I thanked them and explained I'd email instead. They then called me back again trying to reverse transfer me back to the original team so clearly they hadn't understood a thing.
I gathered evidence of the email offer and upgrade website issues as PDFs and during the tedious support calls I found 3 email addresses for support/compliants via google (Vodafone don't actually publish any ....)
Emailing them resulted in no response from two of the address, the 3rd got a response which led to 1.5 hours of calls only to discover Vodafone can't comprehend what offers are actually available, offered me Pro II Full Fibre 1 rather than the promised Pro II Full Fibre 100, and despite this the website T&Cs still specified the wrong router which wouldn't support the Pro II features of 4G backup and WiFi6. so the descriptions are wrong and contradictory in terms of pricing and the equipment supplied.
One support person was very helpful and offered to try to provide resolve things to an upgrade which is actually available and fulfills what they offer email specified, but before they returned from holiday a "muppet" took over the compliant, and didn't read the information I'd provided or understand what had been discussed and closed my upgrade process/complaint saying I'd refused their offer which is blatantly untrue. Now they won't reopen it, and anway I'm so fed up and disgusted with the "service" provided I've decided to take my business elsewhere.
The £3 discount for having a mobile contract and broadband contract is also useless - I can get a SIM card with 2x the data allowance for 1/2 (or even 1/3) of the price with the other major suppliers which also offer better coverage.
I'd strongly recommend avoiding Vodafone - other suppliers have coherent offers which can actually be taken out, offer higher DL/UL rates and equipment which actually works reliably, and they also have customer support which actually works.
Reviewer
JP
Location
Torbay
Date
21/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered broadband with them but never got it and just got damage to my property.
Messed about with the date for engineer install.
Disgusting lack of respect from engineer. Damaged our property and removed essential cables.
He installed the cable but since we have had massive issues with internet in the house. It turns out after paying a company to come inspect the issue that he removed the internal network cables that supply half the building in order to use the hole for his own cable.
Install is sloppy and lazy and caused us weeks of disruption to our jobs (WFH)
Router never arrived, spent hours on the phone to them to try to get a router. Every time told it was coming in the next 48 hours for nothing to ever turn up.
Conclusion: Have to pay a company to put right the damage they did and stuck with my old provider.
Reviewer
Luis Valenzuela
Location
York
Date
21/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service! I ordered an upgrade to Full Fibre broadband back in Dec for a January installation but the engineer never showed, I was not contacted and had to chase to find out what happened.
I have then spent the next 3 months trying to get connected, never being contacted and having to waste hours contacting customer service, each time being told that they had not resolved the issue yet and would contact me with an update. After 3 months of waiting they have now contacted me to say they cannot provide full fibre.
All the time I was being told I had to wait, I was told that I would be compensated £5.25 for each day that I had been delayed but now after 3 months they are cancelling the order and paying no compensation.
Terrible company, useless customer service, the normal broadband is pretty terrible and my devices connections drop out all the time.
I am now cancelling my normal broadband with this provider as you just can't trust this company to deliver what they offer.
DO NOT USE THIS PROVIDER
Reviewer
Jill
Location
Wigan
Date
16/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
AVOID THIS COMPANY AT ALL COSTS. I have never experienced any company as terrible in my life. I'm in disbelief.
Took them 3 months to fit broadband, they are unable to deal with complaints. They tell you, you have the speed but this is pointless without connection. Everytime I call I'm on hold most of it being passed around for an hour. Horrendous customer services and product. They do not give a dam about customers.
Reviewer
tiooli
Location
Weybridge Surrey
Date
15/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
First time customer of fibre broadband with Vodafone. Wish I had never transitioned - so very very unreliable - when it is good (rarely) very very good but mostly it is bad. Customer Service are very polite and have tried numerous 'fixes' none of which have worked. Am locked in for 2 years and I am exhausted already. 5 mins to attach a document to an email to send. Denied access to bank - took too long to connect etc. etc. Shut out from paying for an item, when I finally got to checkout. So wish I had not done this - regular traditional ADSL was just fine.....
Reviewer
Charlie
Location
Kent uk
Date
14/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Ultimately all connections are supplied by openreach. BUT the horrific hardware Vodafone supply as a Wi-Fi router is the bottom of the dregs. Constantly failing. Restarts don’t always resolve it needing to be turned off for 30mins at a time to have a breather. Still some devices not able to connect.
Rejection of correct passwords.
Absolute nightmare. Please just stay away.
Reviewer
Red
Location
London - Tower Bridge
Date
13/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I started my vodafone gigacube plan for 24 months in October 2022. It worked perfectly for the first 2-3weeks then issues started happening where I'd lose connection for hours randomly throughout the day affecting my ability to work from home. I called in multiple times and the agents tried different ways of fixing it. They concluded that it was due to maintenance works in my area which affected the signal and would only be resolved in over a month. As this was past my cooling period, I could not cancel the contract. They said that they would not charge me until the maintenance was stopped and the issue was gone. They would let me know when that was the case but I was never notified. In February 2022 I realised that I was still being charge and called them up. They said that they would only compensate me for 1 month. - Bear in mind that the month of september was full of the cube dropping service for hours which caused me a lot of issues working where I had to leave my house to a cafe for wifi. In October it completely stopped working and the vodafone team concluded that there was maintenance works and would only stopped in over a month from then. They said they would let me know when it was resolved but I never got notified...
Fast forward to the start of March now, they have found that the cube was also having problems and have fixed it but will only reimburse me one month of a bill when I had not used it for the last 5 months... All phone call evidences are recorded by the team to show the calls I had been through with them to evidence the above and my data usage being 0 all the past months is also tracked on there.
If I had known taking up a fresh contract with Vodafone would end up having broken and no service the next month +, I would have never done so...
They are intending to only refund one month of a bill.
Reviewer
Jo Lee
Location
Cambridge
Date
10/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish. I’m paying for 500mgs yet every time at peak hours connection goes. Can’t wait to get out of this contract - no doubt Vodafone will increase by 13% this year
Reviewer
GK
Location
Edinburgh
Date
10/03/2023
Ratings
Satisfaction
1.00 stars
Comments:
Say they can supply superfast fibre in my area when actually, they cannot.
Reviewer
Maria
Location
High Wycombe
Date
07/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved house on the 6th January 2023, Vodafone confirmed an activation date of 12th January, this was delayed and delayed.. eventually it was confirmed for the 24th January and the BT engineer visited the property, did what he needed to do and all that was left was Vodafone to activate the line.. nothing for days, chased them and it was clear there was a fault with the router, promised an engineer would visit within 24 hours, nothing!! I complained on the 4th February and cancelled that day with them, went with Sky instead and the process was so smooth and I have broadband. Honestly the stress and upset Vodafone caused is unbelievable, I won’t even use them again.
Reviewer
Gabriele
Location
London
Date
07/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don’t peoples chose Vodafone , doesn’t work at all , we are on 2023 and still don’t have any connection, is so embarrassing, hopefully they gonna fail
Reviewer
Mark
Location
Scarborough
Date
06/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Absolutely rubbish , 8th of February was my original set up date , I received my broadband set box there was no confirmation about an engineer coming he just turned up and still no broadband working, after going through the conversation with the robot on the other side for over an hr I decided to ring them they said keep the broadband box switched on it should go online , nothing happened after 24hrs so I rang them again , they couldn't find my account so finally they found it and told me the old box will have to be cancelled and a new one will arrive and another delay of 10 to 14 days to be online, the box was booked in to come between 12 and 1pm that day , I received an email and a text message to say my broadband and engineer had been cancelled for no apparent reason , the box arrived on time that day, I rang them again they didn't have a clue that the box had been sent out and a engineer booked , they were going to send me another broadband box so I would have had 3 by the time it was set up , I'm still not online it's the worst service I have ever experienced , I've probably spent 5hrs in calls and messaging a robot , absolutely disgusting service and very stressful ....
Reviewer
Helen
Location
Hants
Date
06/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Didnt even get as far as getting a package with Vodaphone. Got a text to say 'unknown technical issue' had meant my online order didnt go through (despite getting emails saying it had). Then spent best part of an hour being sent from pillar to post on the online chat. When finally got to chat to a human he couldnt get the system to ID me using my address and debit card details. Tried 3 times and each time system told him it had failed. Tried to phone them, could get through because I dont have an account no. (cos I dont have an account!). Phoned my bank who assured me that Vodaphone had just tried 3 times to ID me using my card details and were successful each time. If its that much trouble to even order a package - and impossible to actually speak to a human - I wouldnt touch this company with a bargepole.
Reviewer
Samantha
Location
London
Date
01/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Terrible customer service! I can’t give any stars for the Broadland speed or reliability because I still don’t have the broadband set up after waiting for two weeks. I’ve had to call vodaphone many times and after lengthy conversations they still aren’t able to send an engineer out to set up my broadband.
Reviewer
Inky
Location
North West
Date
01/03/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
After many years of trying to move (3 times)into the modern world via Fibre my dream has come true.
Several of the well known brands failed me, lied, never turned up, refused to climb up due to H&S.
Vodafone transition was so simple and the Hub very stylish.
I moved from the copper cable 10mbps to fibre 100mbps and a VOIP telephone!
Everything was simple, slick and worry free. Vodafone were brilliant.
My new VOIP phone is far better than the old landline!
Just remember if you are moving to fibre and a VOIP telephone system you have no need to buy a VOIP telephone just a converting insert plug called a RJ11 adapter.
Reviewer
Christina
Location
Isle of bute
Date
22/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Contract was meant to start 14/12/22 but did not start 28/12/22 I called to ask why it didn’t happen after being charged an enormous sum from the previous company as I was out of contract. The advisor said they were sorry it did not start when I requested and I would be compensated £5.25 per day to cover my other charges up until 28th. I went on their chat today and after two and half hours on chat to be told they would compensate me £10 as there was no record of their employee advising me this. I refused this and have been referred to another system which will take 48 hours and they will let me know. Wish I had read more reviews before I went with Vodafone .
Reviewer
Nigel Sutton
Location
Stoke on Trent
Date
20/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid worst ISP ever, outages for days at a time.
Reviewer
Yasin
Location
Boston
Date
19/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Worst tech support in the world! they haven't got a clue
Raised a case with 'support' about less than 1MB/s download speed in the evening only. Mornings and afternoons were totally fine, just dropped to unusable speed during peak hours.
Every time I called them quoting the ticket reference, I'd ask them to describe the issue I was experiencing... it would take them about 5 minutes (at least) to figure out what I was complaining about! and most of the time I'd have to tell them the problem again. I think they just write notes on their computer system which is a terrible way to manage tech support tickets - that coupled with poor grasp of English Grammar means that their notes are illegible so the next tech admin cant decipher what the previous guy wrote (and so on). It's really not the fault of the support staff - vodafone have given them this antiquated IT system and they have put draconian time wasting procedures in place. Vodafone are no doubt taking advantage of these cheap call centers in Egypt and provide them with minimal training,
Then they asked me to take screenshots from speedtest.net for morning, afternoon and evening and send them the results via email - so that they could escalate the case to 3rd line support. I did so, it takes them 24 hours to validate the screenshots and then they ended up rejecting it - because they want the screenshot to cover the whole desktop!.. then I submit again and they reject again. Then I submit again and they reject again for some other silly reason. Each submission/rejection process takes 24 hours (minimum). Total bunch of time wasters
2nd Line support may as well be an automated voice service. 'Have you tried rebooting the router? Have you tried an ethernet cable? Have you tried another device? in that case send screenshots!' That's all they've got.
Also 2nd line, cannot communicate verbally with 3rd line. They send each other emails. Turn around to respond to each email is 24 hours (min).. they just wasted days and days and days and did absolutely nothing. My cancellation has happened before the ticket even made it to third line. Last I heard was they rejected the screenshots again for a 5th time due to two chrome tabs being open in one of the screenshots
Cheap broadband, good when it works - if you have any issues tech support is a nightmare.
My two cents, they were quite happy to hear that I got so frustrated that I wanted to cancel. They pretty much rolled out the red carpet and gave me a months refund and said they'd fast track the termination to be in 48 hours. I guess every case they refer to OpenReach costs them money.. that's why they put so many barriers in the way. They're happier for you to leave and take the issue with you to your next supplier. It works out cheaper for them.
Reviewer
KneelPray
Location
Milton Keynes
Date
17/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm a civil servant, the Vodafone home broadband has been next to useless for the last three years; during the Covid lockdown, as a key worker I was having to go in a special office fifty miles from home on a daily basis because working at home was virtually impossible, the speed and reliability are appalling, Send and Receive bobble between zero and typically around 200Kbps (yes, not even 1Mbps). Government IT specialists conducted diagnostic tests for me and found that the signal is both weak and dropping out. As I'm now moving house, I cannot even be bothered to argue anymore with Vodafone but I would never sign up with them in my new house and would not recommend them to anybody.
Reviewer
Emma
Location
North wales
Date
16/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would absolutely recommend that people avoid this provided. For 18 months I have been unable to connect any 2.4ghz devices. I have reported it repeatedly, hours and hours on hold, multiple promises of call backs. I have been spoken to like a child, told I that I must have my passwords wrong or that all of my devices are faulty because it’s definitely not the router. Despite their assurances that the router is working perfectly, it was suggested that I buy my own router or upgrade to their new package!
Reviewer
Elena
Location
Brighton
Date
15/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Their service was okay, same with the speed. The last few weeks have been really awful. In the evening the internet disconnects at least 2-3 times while we are watching a series or a film. Even when we are not downlaoding anything. Trying to play an online game like Fort**** in the evening is a big risk unless we want to gamble and die half-way through the game.
Their customer service is not the greatest either. It takes forever for them to get any resolution.
I've been with them for the las 2 years and wished I did not join in the first place. So looking forward to move.
Reviewer
slawomir gromadzki
Location
Harrow
Date
14/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No mobile internet from vodafone for a week in ha1 1ux and they don't do anything to solve it except charging me for nothing!!!
Reviewer
Lloyd
Location
Kettering
Date
12/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid like the plague.
Tell you your guaranteed a speed and then get absolutely nowhere near it.
Do not even attempt to get sky glass with vodafone broadband.
Honestly cannot believe u have to pay for this service
Reviewer
Prakash
Location
Wembley
Date
03/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer Service. Broadband worked less than 24 hours before it went down. No one helped for 2 days so moved back to other provider. Shocking thing is, Vodafone billed me £30 for such a service. What a pathetic approach.
Reviewer
Alison barber
Location
Gateshead
Date
01/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t waste your time on these people, Vodafone installed my equipment on January 24th 2023 but ran into a problem no fibre. I got told they was a problem and would get solved by February 1st rang up explaining problem wasn’t resolved to be told they need extra time and wait till February 7th absolute joke. NEVER AGAIN ALL BAISED ON LIES .
Reviewer
Luke
Location
Leeds
Date
31/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolute worst company for reliability and customer service - I've been without broadband 3 times in my 18 month contract with them, all for over 7 days at a time. Phone staff know absolutely nothing and always give conflicting info. DO NOT USE!!!!
Reviewer
John
Location
Bognor Regis
Date
30/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
0 rating for Vodafone. Please avoid Vodafone before you get mental health issues with them. All they will do is extend your activation date. Even on the day after 4months the engineer from open reach came and connected everything on. All that was left was for Vodafone to active the line on their end. Engineer was really kind and kept in touch with us over days to let us know that he’s forcing Vodafone to active the line but with no luck. Spent 8 hours a day on Tobi chat with Vodafone where they kept extending my activation date by saying the engineers have done their part and need to come again. Please avoid absolute mental damage waste of time and energy. Save yourself people don’t choose Vodafone.
Reviewer
Michael
Location
Sheffield
Date
29/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just awful. Avoid at all costs. If you can't get another company in your area, consider moving or living the life of a hermit because not having the internet at all is probably better than having vodafone internet. You can't even leave a complaint about how bad it is because a) the internet is so slow that you get bored if waiting for the page to load and b) the site is deliberately designed to make it almost impossible to find the complaints page and then actually follow through on it. I had more reliable internet in 2001 and I wish I were exaggerating.
Reviewer
David
Location
Newcastle upon Tyne
Date
28/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
STAY CLEAR OF THIS COMPANY! I signed up after being MANIPULATED by their adverts on TV; was sold this brilliant, reliable broadband which was cost efficient & had a MINIMUM of 50mb/s, at least. The thing barely reaches 30mb ON A GOOD DAY, the internet drops MULTIPLE TIMES, PER DAY, and the range on the router itself is flat out EMBARASSING. DON'T RECOMMEND AT ALL, because now I'm tied with a 24 month contract with a company that don't even help their customers but are happy to take their money off them.
Reviewer
Paul Lock
Location
Swansea
Date
20/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Engineer fitted router but couldn't get it work. Phoned " customer service " multiple times, in fact there is no company service. Absolutely terrible company. They disconnected my Sky router, promised they expedited my case, but they lie constantly.
I would never recommend Vodafone to anyone. If I could put zero stars I would. Can't phone service dept as number is on answer machine. Disgraceful, awful company. I'm going back to Sky. Vodafone are RUBBISH.
Reviewer
Chris
Location
St Helens
Date
19/01/2023
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Never get the advertised speed that I pay for, some websites either won't load or take ages, but on mobile connection they load instantly. Terrible router software that often won't let me log in. Parental controls are a waste of time. wifi signal around the house is very intermittent and changeable
Reviewer
john
Location
Milton Keynes
Date
15/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
just the worst service you could not make this up
never worked properly since the day they installed it
no tv slow interbet mobile mot connecting
please stay away from this shambolic company
Reviewer
Morag
Location
NW leicestershire
Date
13/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utter rubbish, since day 1, I have had issues with this service. They sent me an extender to boost my signal and still it does nothing but drop out!
I have asked to be released from my contract as it’s not fit for purpose and today they asked me to start undoing the faceplate on the BT Open reach socket - this should not be expected of customers. AMD still they won’t let me leave, instead promising yet again to fix the issue
Reviewer
San
Location
Reading
Date
12/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Comments:
It's worst broadband I've ever had in my whole life. Lot of connection issues and had used their Broadband fast track customer service multiple times but did not improve the service. Entered a long term contract so I'm tied up until this Sep. Would never use this provider as multiple complaints did not improve the service.
Reviewer
Vesile Halil
Location
SW
Date
11/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Comments:
STAY AWAY If you work from home, relying on internet access, DO NOT trust these guys to honour their promise. I signed up with Vodafone for a home broadband in mid December 2022. Connection date was set for 2nd of January but within a week they postponed my activation day to 10th of January. I waited patiently as we had a contract. The date came and it did bring no broadband signal. Apparently something happened, no one thought it was a good idea to at least inform the customer that things are not happening AT ALL! Nevertheless, the "FLYING START" team (as they call themselves) tried to sign me up again few times on the next day. The cheek of it! I am not waiting for another month to be told that I need to re submit my order again and again. Customer service advisors are brilliant, however they are not able to rectify the problem for you. So, look elsewhere and save yourselves the troubles, delays and wasted time.
Reviewer
Tristan
Location
Tamworth
Date
09/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I joined Vodafone in July 2022 and they've been surprisingly bad. The connection has dropped regularly since the beginning, but in the last 10 days the internet has had complete outages for hours at a time, getting increasingly worse. Prior to this, I was supplied by Talk Talk and, latterly, Plusnet without issue. I regret joining Vodafone and hope - given that their poor service breaches the contract - to switch to someone else soon.
Reviewer
R
Location
Derbyshire
Date
04/01/2023
Ratings
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Beware of this Company, customer care is non existentant.Very disapointed,unfortunately should have read all review sites before taking out 24 month contract ( stuck with them for another 23).
Reviewer
Ken driscoll
Location
Merthyr Tydfil
Date
30/12/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up to Vodafone broadband on 14 Dec just cannot get router from them should have been delivered on 9 Dec ready to go live on 14 Dec contact Vodafone twice and put complaint to Vodafone head office and still no router 30 Dec still waiting was told they send asp both deliveries failed avoid Vodafone if l was you they even took payment within two weeks of 14 Dec when it should have been up and running bad bad baf
Reviewer
Dick
Location
Cornwall
Date
23/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Crap company .phoned to join Vodaphone in july. Gave all the info and was given a connection date. No one came but the router
arrived within a week. Spoke to a different person who said I would
have to give all the details again and was given a new connection date Surprise surprise nobody can.
Contacted them again and was told the order hadn't gone through and I would have to give all the details again.If the order hadn't gone through how did the router appear?
Reviewer
Frances Beeton
Location
Bury St Edmunds
Date
17/12/2022
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I have spent the last 2 hours trying to find someone to help with my broadband. Would you believe their is no one available. I tried yesterday too. I can't even do chat with an advisor after Tobi. I have had broadband problems several times and I wish I could go with a different provider0 but they will charge an exit fee so.i aam stuck till next December. Vodafone I cannot reccomend.
Reviewer
Brett
Location
Bromsgrove
Date
16/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Have had Router fault not recognised by Vodafone, broadband worked fine for 9 months now is useless. Found the problem was with the 2.5ghz signal. They can't see it and refuse to replace the router.
Reviewer
Kevin
Location
Birkenhead
Date
12/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Vodaphone broadband has a very patchy signal. Great when working, but regularly loses signal for extended lengths of time. I tried contacting vodaphone a couple of times, but all they did was try to sell me a more expensive package.
When I came to cancel my broadband due to moving house, they stung me for a £29 cancellation fee, in spite of my protestations.
Avoid vodaphone broadband. In my opinion they are a disgrace.
Reviewer
Syed abdul odud
Location
Birmingham
Date
10/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
When someone called internet stop working it wasn't before like this
I contacted Vodafone didn't solve problem still have problem very annoying when someone call we can't use internet very bad
Reviewer
Mark
Location
Gwynedd
Date
09/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Arranged contract early November activation date was 1st December router arrived 3 days before activation. But nothing happened. There customer service is a disgrace it's now the 8th december no connection and there excuse is they are waiting for bt to do something at the box
Reviewer
Margaret
Location
Brighton
Date
07/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
My dealings with Vodafone have been nothing but disastrous. In the end I had to cancel my account before they even installed my Broadband because it was delayed for so long with no sign of any hope of any service at all. Absolutely DO NOT use Vodafone for your Broadband.
Reviewer
Ravindra Gadgil
Location
Milton Keynes
Date
07/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I was sold the 900mbps plan and now they say they can max gaurantee half the speed with wired connection. They say on wifi they cannot assure any speed as such.
This is highly unprofessional service by Vodafone
Reviewer
Yun
Location
Dundee
Date
01/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Give one star even too much. We ordered them engineer came 9 November not done anything left and call to customer service no telling when just let wait try complain department same and tell me will give me 5.25 everyday compensation, after 3 weeks finally got it , my account show have to pay more 44pounds , it could be 22 pounds a month.I complain again they just tell me wouldn’t charge me but not talking about compensation even 1 penny,I been use online chat again and again, they don’t even care to lost your customer, complain customer just let me not happy to cancel it , yeah. I cancel it after.don’t waste time to use them. Customer service is horrible and useless I never see this in my life in the uk .That’s shocking
Reviewer
Sooze kewn
Location
Suffolk
Date
01/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting they all claim to be sorry and they will get my broadband up an running but 22 days later still nothing just managing to hotspot everything from phone!!!!!!
Reviewer
oscar
Location
london
Date
30/11/2022
Comments:
im discussed about Vodafone I have never came across such a terrible company I would rather be with a crap wifi cheap company than Vodafone honestly there wouldn't be any difference with them
DONT go with Vodafone they're lyres
Reviewer
Duncan Scott
Location
Suffolk
Date
29/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Engineers missed two appointments without letting me know. They threaten a £110 fee if I missed the appointment but offer less than the Ofcom scheme that they have signed up to.
On the second missed appointment (a 9am to 1pm slot), I contacted their team via Tobi at 12:30 and received a response at 12:54 telling me that the engineer was still going to arrive on time. I questioned that and ten minutes later was told that there might be a problem and that they might need to rearrange. They put me on to a manager who told me the engineer was still going to arrive and that I needed to wait for them. Within two hours somebody then told me that they knew 24 hours in advance that the engineer wasn't going to arrive.
They have consistently promised compensation but only once the service starts. However, after 9 months, I still do not have a start date.
I pointed out that if I had missed those two appointments, they would have charged me £220. It grates on me that they do not value my time as a customer. Their response was to offer me £10 credit. When I declined, they went up to £50 as a 'good will gesture'.
I don't feel that they have particularly tried to help in even identifying what the problem is, let alone helping to solve this. After all this time, they till have not told me what the problem is, despite insisting that ultrafast broadband is available in my area.
I have wasted hours and hours dealing with this company. My biggest mistake was trusting them twice. Please please please learn from this and don't trust them even once. They talk some good talk when you first go with them, but it's all downhill (or non-existent) once you've committed.
Reviewer
Jonny
Location
Cumbria, UK
Date
26/11/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
The speed has been great and the reliability is generally quite good. But just don't do it to yourself...
It's all well and good until something goes wrong. Then you have to go to their website and deal with TOBI - the online chatbot. You'll spend hours being told your query doesn't exist before eventually reaching a person. At this stage, it'll feel like you're being scammed as they asked you to enter segments of PINs into a chat box and divulge all your personnel info. Eventually, they'll need to transfer you to another person who answers one question and then transfers you back to the same person previously, after you've queued for 10 mins between each. Eventually, the conversation might finish and it'll offer you a transcript of the chat, which will seem like a good idea, so you can refer back to it in future, but also to show off the time stamps to all your friends to prove you did actually spend 1hr 45mins of your life chatting to an online help system to get to the other end and still have no internet. They'll all think you're so cool. But you won't be able to do that, so you'll never earn your friend's respect because Vodafone will never send you the transcripts. EVER. I've asked for that at the end of every chat and received none. It's a good system.
They do have an automated telephone system as well if you're the type of person who prefers hearing voices as you're passed from team to team and never really given the answers you need. Each to their own.
In summary, I'll never be a Vodafone customer again because I value my own time far more than they do.
Reviewer
Patch
Location
Reading
Date
24/11/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent. Never had a single problem. Coming to an end of the 2nd 18 month contract. Very stable service. The latest router is excellent although does not have as good wifi range as the BT router, but is very reliable; the first router was rubbish. Im on the 60Meg service and get around 50-55meg.
Puzzelled by all the poor reviews.
Reviewer
John C
Location
Somerset
Date
23/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Having moved to Vodafone Broadband at the beginning of this year I have had constant issues with wifi coverage within my home. This has lead to router, boosters and Alexa box changes. Recently I find my self with yet another Alexa booster box issues, that cannot be resolved as Vodafone are unable to provide a replacement box and cannot provide a forecast when they are able to. I find this disappointing when you consider the purchasing power of such a large company. Subsequently I have been told it is up to me to contact Vodafone to chase up the replacement for the t Alexa booster. I would have thought Vodafone would be able to order and send a replacement without the need for me to chase. Customer service is poor and when I wanted to raise a complaint the call handlers were unable to action the complaint or log it as they are not aware of a procedure for handling complaints.
Reviewer
SPR
Location
Suffolk
Date
21/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tried to order pro 900 gigafast broadband to start using recent cityfibre line. The first order I made went through and I received the equipment. However apparently my installation booking did not and no one came to install it on prebooked date. I have reordered once again to only find out after 2 days that due to technical issues my order did no go through, despite receiving all documents and contract details. Only imagine how bad service would be if such company cannot even process orders correclty. It's been 3 weeks since 1st order and they were supposed to collect their equipment but are failing to provide return labels. I guess they don't really need it then. Well if I could I would givd zero throughout. Do not even think about vodafone or you will get very disappointed.
Reviewer
Unhappy customer
Location
London
Date
18/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1mbps speed since connection date. Impossible to get through to customer service, over 1 hour wait time. App doesn’t work. Online chat doesn’t work.
Stay away
Reviewer
Melanie Hall
Location
Essex
Date
17/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched from Virgin Media to what Vodafone describe as their 'pro' package. Absolutely horrendous. Constantly drops connection and then refuses to reconnect. App is a complete waste of time and customer service is shockingly bad. Counting the minutes to be out of contract and we'll go back to Virgin.
Reviewer
Colin
Location
North Ayrshire
Date
17/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband keeps buffering. Two phone calls to technical services and went through the same procedures both times only to be told that the router is too far from TV. BT and Sky both worked fine in the same place. Avoid Vodafone broadband.
Reviewer
JP
Location
Godalming
Date
17/11/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Wish I had never gone with Vodafone. They have massive process and customer service issues. The agents just don't know what they are doing, have no agency and it is all so painful. The hours I have spent on the phone trying to sort stuff out. Simply put I have the following issues. 1) Internet regularly cuts out and 4G backup doesn't kick in 2) The Wifi Pro base station and boosters are just cr*p. They don't seem to manage any distance. Opposite the front door is a booster and the Ring doorbell can't connect. 15 ft with a small corner of the room blocking line of site and they don't work. They are really bad and you pay a lot for them. The Wifi Guarantee is meaningless as what can they do? Always someone promises it will improve but nothing changes. Why would I call a wifi expert when it takes 1 hour on the phone to get nowhere?
I couldn't recommend them in a million years. The service and product are very poor.
Reviewer
Jordan
Location
Manchester
Date
16/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm Owed £5 per day from 4th Nov to 17th Nov. £50 total for everyday you failed to reinstall my WiFi. This is now going to increase as you can't promise it will be this week. I was promised again 17th Nov was my WiFi installation day (original day was 4th Nov). Never received a time for the engineer via email so I'm currently on the phone and they said there's not enough information to do the installation tomorrow. You're now telling me it's going to be another 2 weeks for an installation. I spent an hour on the phone talking to a senior employee who promised they'd spoken to BT to do the install on 17th latest. What a lie this was.
I was also told I'm owed £80 for the cancellation and for compensation for no WiFi as me and my wife WFH but I've got to wait 30 days for this?
I then changed my address for the equipment to be delivered and you've sent it to my old address AGAIN!
I've rang vodafone again today 16th Nov to be told you've still not updated my address.
You've also now charged me a cancellation fee of £39.53 which has been taken out of my bank account despite me not cancelling my broadband both times. I've got to wait till December to get this back so another 2 weeks.
You've also lied about your coverage online in my area as it says 4G indoor and outdoor coverage but I got no signal on my phone so I've had to buy an EE sim card and router for the month just so we get Internet at our house. If you check the OfCom website it actually shows you don't get Vodafone coverage at my address so please change your website as you're misleading millions of people.
Funniest thing is, I was a Vodafone broadband customer before this circus started. All I did was move address, therefore I needed my wifi reinstalled but this is obviously too specialist for Vodafone.
Reviewer
C Young
Location
Carmarthen
Date
11/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Following on from my previous review - My 83 year old mother still has no telephone or broadband.
The service was supposed to go live on the 17th Oct
Vodaphone are the most incompetent bunch I have ever come across.
Their customer care is non existent and they will keep you on the phone or chat for hours without resolving anything
Whatever you do DON'T switch to Vodaphone, you will regret it!
Reviewer
C Young
Location
North East
Date
07/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Diabolical Service from Vodaphone - I wish I had never arranged a switch.
I arranged for my 83 year old mother to switch to fibre broadband from Plusnet (unable to do online banking with slow speeds on Plusnet)
The switch was supposed to take place on the 18th October.
All the external work was done weeks before the switch date.
On the 18th October an Engineer turned up to complete the internal work - causing quite a lot of disruption. The engineer was unable to complete the switch because of the shoddy job done ny Openreach outside the property .Apparently the cable hadn't been spliced properly. So my mother was left with furniture out of place,
I contacted Vodaphone on the chat who assured me that she would be connected within 24hrs.
The 24 hrs came and went and no contact from anyone. I contacted Vodaphone again on chat who tried to baffle me with the report from Openreach. I was assured that it would be sorted asap, and that she would get £5 a day compensation!!
Last week a phonemail from Openreach to say that they would be completing the work today (November 7th) An engineer has attended and once again has had to call for back up
Not once in the three weeks since the first engineer attended have Vodaphone been in touch
Their customer service is absolutely non existent - or they will lie to you so that they can finish the chat
Reviewer
Fred
Location
London
Date
03/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unstable speed and clueless helpdesk.
Reviewer
James
Location
Goodwick
Date
01/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I was a Vodafone Broadband customer for over 3 years, and over that time I generally had a good experience. However, over the past month or so my download speed during the evenings has dropped below 1Mbps (often around half of that). I have been unable to talk to anyone about the problem (either via phone or webchat) and kept getting bounced around between automated responses. I was also unable to talk to anyone about cancelling my subscription and had to take out a contract with another provider and have them cancel my Vodafone contract for me as part of the process.
As a result of this abysmal customer service, I am also likely to cancel my mobile contract when it expires and move to another provider. 1/10
Reviewer
Miina Lawrence
Location
Norfolk
Date
31/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switching to Vodafone Broadband was the worst decision from the get go.
I, like another reviewer was tols that the bedroom was the best place and since found out it was simply the engineers being lazy. I could have it moved for an £80 charge!
They ripped out all my previous working system and installed their fibre optic which has been nothing short of a nightmare. Money has been spent on resolving connectivity, I pay extra for a booster, yet come tea time I can not maintain a Zoom call.
My son's XBox will not work in the next bedroom either.
I am enrolled in expensive courses that I cannot attend live due to this.
Try and get help? What a joke.
Apps are inconsistently working. When I do get help and tests are done I am told that it's the tea time load is unsolvable.
Well, how on earth did we never have these issues before?
It's like going back to the Stoneage.
Stay away from this appaling, useless service.
Reviewer
Katie
Location
Kirkcaldy
Date
30/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Chronic, worst internet I’ve ever had, constantly drops out, I regret the day I signed up with them, please avoid.
Reviewer
Charlie
Location
Bristol
Date
28/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My broadband was due to be activated on 1st July 2022. It is now 28th october and they have cancelled and renewed my order multiple times so I am still not connected. Openreach still needs to perform work to upgrade the line to fibre optics. They have now sent me 3 routers and wasted countless hours of my time on the phone and waiting for openreach engineers to arrive. Absolute joke, not recommended. Communication and customer service is terrible, not because of the workers but because of the systems they have in place.
Reviewer
Don
Location
Richmond
Date
26/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Vodafone is never to be reliable. Speed is not fast as hyperoptic or Virgin media, but it keeps on and off no services. Every time need to wait a week to fix. Even they can compensate to you, it’s not worth at all.
Reviewer
GK
Location
Sutton
Date
24/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Reliability
1.00 stars
Comments:
Seriously horrible experience from the time I signed up and until the delivery. they promissed 3 dates and every single one them were pushed back with out any notice. when I called, they had some notes to say technician tried to contact....
and after a month, I had some ove visited and no broadband kit deliverd.
I probably have contacted Vodafone via calles and chat about 10 times ( atleast) and there were heaps of apologies and "i am here to resolve your query" slogans but there were no action
I couldnt explain in words how long and pathetic the service is
Reviewer
Specs On Decks
Location
Sheffield
Date
22/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Beyond bad. Swapped over on the 13th October. As of the 22nd October, still no internet. Can't believe what their team tell me as it conflicts with Open Reach engineers. Sent me to their local store to pick up temporary dongle.. Guess what, their store couldn't get on-line.. UNBELIEVABLE. Another engineer booked for the 25/10 but still no guarantee of internet. I've changed provider 4 times in the past, all changes have been smooth and trouble free.. Vodafone have been the only one to make a mess of it..
Reviewer
Vadym Shcherbakov
Location
London
Date
21/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just incompetent customer service. Since I joined they still can't fix my issue with logging to my account. They communicate very badly about the progress just suggesting me do so smth that doesn't work, ignore my emails or respond with robotic template. Also WIFi connection is not stable, my TV has issues connecting to the network as well as some of smart bulbs. After 3 months of the service I decided to leave.
Reviewer
Debbie
Location
Hampshire
Date
20/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid like the plague. Mis-sold a contract they could not deliver, lost my landline number 4 times and had to have different ones, cut off my internet. Now after 3 MONTHS they have said they are unable to get me a landline number as they have used them all up. So no landline or internet for 3 months. Now have to go somewhere else!
Reviewer
Sabre Pete
Location
Mk
Date
17/10/2022
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The citifibre kids who came out only knew one way to install so no options were discussed for installing the equipment. It's less than ideal in a front bedroom on the middle floor in a room i seldom use. It's also impossible to get a wired connection from there so I'm reliant on a poor WiFi router. The Vodafone router is poor, at best. You'd hope that with 900Mb to play with you would get more than 70-80 at the wi-fi, in the same room, but no. Occasionally it goes above 80, into the 150's but not often. 1 floor up this page is struggling to load now. A friend once had gig fibre and he was getting 800+ on wi-fi... Not so here, which means that the fibre was probably broken on install and the router isn't good at dealing with it.
Poor. Stay away.
Reviewer
David
Location
York
Date
17/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. Had this now for over two weeks, device has not yet actually been activated. Having to make do with a back up dongle. Apparently it’s a problem at the city fibre/open reach end but can’t really get an answer as to when it will be fixed.
AVOID!!!
Reviewer
Glenn
Location
Belfast
Date
15/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
After nearly a 3 month delay to activation of my service I took comfort that Vodafone was part of the broadband compensation scheme. This may be the case but they will use every trick in the book to not honour what you may be entitled to.
It's now 4 months since my service was activated but I'm yet to receive anything on compensation. Every month Vodafone agree what I'm owed but never ever apply it and continue to bill me. This is the most frustrating company to deal with, please please avoid. I've every correspondence backed up but they still will try to avoid paying you and when you think you've it sorted the bill lands in and they pretend not to know anything previously. Poor poor service
Reviewer
legend boris
Location
Bournemouth
Date
08/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give 0 if available as an option.
overall satisfaction: 0, no internet for 4 weeks.
customer service is useless, and they do not know what they are talking.
Broadband speed: this is a joke, no internet so 0 speed.
Broadband reliability: I would give 100 as it is 100% consistently no internet, so VERY RELIABLE
Reviewer
Alex Harris-MacDuff
Location
Renfrewshire, Scotland
Date
08/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t trust Vodafone + CityFibre on “gigafast” internet.
I switched from Virgin to Cityfibre due to assurances that it’s reliable from
trusted friends, and the promise of symmetrical upload and download speeds.
This was a huge mistake.
Installation was supposed to be Monday 26th September. I cancelled Virgin that day and cut the cable so the engineers didn’t need to drill another hole in the wall. Then they said there was some sort of “gap” in the cabling further up the street to the cabinet, so it couldn’t be finished. No idea what the issue was, but whatever. It took Cityfibre until yesterday, Friday 7th October, to send an engineer out to blow the cable. I was promised that it would be arranged “within the next 10 days”, which seems mean “we’ll bother to call you to arrange the visit exactly 10 days from now, then the visit will be at some point after that”. That seemed to work, and the lights on the ONT are all green.
But the internet is STILL not connected. The Internet light on the router is flashing red indicating it cannot be authenticated at Vodafone’s end. It was doing this all day yesterday. I wasted an hour on the phone to be told “everything is done our end, it can go live any time until midnight” even though it was patently obvious it would not magically fix itself at 2 minutes to midnight.
Quelle surprise, it doesn’t work this morning either. I have wasted another hour on the phone to Vodafone, only to be told that it is something Cityfibre need to fix, and they may need an engineer visit. But they’re shut on weekends, so I need to wait until Monday
I have been 12 days without broadband, relying on the 4G backup dongle. I have had to waste HOURS on the phone to both Cityfibre and Vodafone to find out what’s going on. And now it will be 14 complete days without broadband, assuming they actually fix it on Monday, which is seeming increasingly unlikely. No doubt I’ll be waiting another 10 days from Monday for the Cityfibre engineers to bother looking at the appointment system and scheduling me in. I am not even convinced it’s Cityfibre’s issue here, as the connection test the guy did to the ONT yesterday worked, it’s just the Vodafone authentication that’s not working. It’s definitely not the cable or the router hardware, as I’ve tested my own router (with the correct PPPoE credentials I was provided by Vodafone) and other cables.
I asked Vodafone to just try resetting the PPPoE credentials, as based on other forum posts, this seems to be the solution. They flat out refused and said “the problem is with Cityfibre”. This would fix the issue within minutes, but they’re unwilling to even *try*. This constant buck passing and refusal of both sides to accept any responsibility is absolutely ridiculous.
Don’t bother upgrading to Cityfibre through Vodafone if you get a circular through your door promising fast speeds, it’s probably not going to work and they’re not going to expend any effort whatsoever trying to fix it promptly. When it does eventually connect, I’m fully not expecting to get remotely close to the advertised speeds.
Reviewer
Neo
Location
Twickenham
Date
07/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up for Fibre 500. Given switch over date of 30 September. Wait in all day, nothing. Finally got through to customer service to be told don’t worry engineer coming today- total lie. Next day current provider stops service. Call Vodafone who day they need a multi skilled engineer to visit and they didn’t cancel previous provider. Called previous provider who told me yes Vodafone took over on 30th. Back to Vodafone , this time they admitted taking over the line. Waiting now for a site visit. No engineer been near property. On phone again to be told will update me on 15th! Two weeks with no internet. Having read reviews about speeds on here think I will cancel. They have taken my money with no capability to provide the service. Dishonest .
AVOID VODAFONE
Reviewer
Pathers2011
Location
Sheffield
Date
04/10/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent service and speed, setup was pretty much plugged and played, the apps fantastic, and I never had to do a thing with my existing provider to switch.
Reviewer
Russell
Location
Tonbridge
Date
30/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Signed up for 12-month sim only contract in January. So this is a contract right for the sale of services right? So it should stay at £12 per month for the term of the contract? But in April, up goes the monthly fee to £13.11 with no warning. Noticing this, I called customer service just now to explain and the adviser was most rude and un-understanding. Apparently there will be a £50 charge to leave the contract now, or wait until next January! "Oh it's all in the terms and conditions" apparently! That's not what I was told when signing up, and not what I consider to be fair or equitable. Vodafone should perform their side of the bargain for the agreed fee, and if they decide to change the fee I should be able to pull out. Appalling - Avoid Vodafone at all costs
Reviewer
Andrei
Location
DONCASTER
Date
28/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
avoid this dodgy company! The reality about all Vodafone services: I've signed up for full fiber with Vodafone first 30 days it was perfect 130+ Mbps after that is dreadful most of the days I can't even watch a movie on Netflix, contract says minimum speed 50mb which customer service told me it's on a cable connection for only one device, even with a cable connection best I've seen was 44mb then I wanted to cancel the contract and they told me I can't do that only if I pay the remaining 35 months contract .... Same thing with my phone where everything struggle to work as you will expect
Very poor overall
Reviewer
Higgins
Location
Paisley
Date
28/09/2022
Comments:
Utterly disgusted with your company!! Havent even been set up yet and just buggered off and left us with no TV...No Internet and unable to work from home. Better send someone out to reinstate my Virgin set up
Reviewer
fred
Location
CROYDON
Date
25/09/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone is truly criminal in its operations. They do not supply what they promise in their contracts and there is no recourse to fix the situation;Avoid them entirely;avoid;avoid;avoid;avoid;avoid
Reviewer
PT06
Location
Sutton Coldfield
Date
24/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone have to be the most incompetent company I have ever had the misfortune to deal with. Here’s why;
Order accepted by Vodafone 12/08/22 with an advised installation date of 07/09/22. Not ideal but ok, I’ll live with no internet for a week or two after Virgin removed.
Morning of 07/09 arrrives with no confirmation of time etc, so I call to check. Despite taking a day off work to ensure they are able to install, I am advised it won’t be this day, but the following day. Patience now being tested.
Next day, nothing.
After numerous phonecalls, Vodafone finally admit they have no idea when I’ll be connected.
Eventually, a week and a half later, they arrive to install. Too late, I have returned to Virgin, who have been excellent in reinstalling.
A lesson learned, Vodafone broadband is a shambles of a business.
Reviewer
Miserable misery
Location
Newbury
Date
20/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Apparently I’m getting great broadband speed, but I don’t think the Wi-Fi router can handle that many devices as whenever I’m streaming TV it constantly buffers. I’ve tried all of the recommendations Vodafone have for improving the situation and none work. Even ended up connecting the TV by the ethernet cable and still have problems. I Don’t think the router can handle that many devices compared with the one from BT which was fine. Wish I hadn’t switched to Vodafone.
Reviewer
Irum
Location
Coventry
Date
19/09/2022
Ratings
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Customer service for any issues are absolutely pathetic
The broadband itself it OK
But if u ever have the misfortune of rining customer service, you will want to kill yourself and them by the end of it . The staff (multiple) are so poorly trained that they don't know what they are saying or doing
Reviewer
Sean
Location
Welshpool
Date
18/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Advertise in the 60+ MBS range, can only provide 8mbs.
Random drop offs very common. Since they refuse to acknowledge there's a problem it must be business as usual for them to provide such **** service.
Do NOT buy from Vodafone. Any money saved will be paid back in absolute frustration
Reviewer
Amir
Location
Bicester
Date
10/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the worst broadband I ever had… rubbish customer service… always telling you to reboot, restart… not helpful at all.. have been with 6 different providers in six years… sky, nowtv, talk home etc…. they always say equipment is faulty… have never had any issues with previous providers… unfortunately stuck in a two year contract
Reviewer
Don
Location
Folkestone
Date
10/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ten days and still no phone trade in money,,, signal here is seriously bad too..
Reviewer
Shansy
Location
Rossendale
Date
09/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Line slow and dropping. i.e. Was a ping of 14ms and speed of 60 meg. Now a ping of 30ms and a speed of 35meg
Used the vodaphone diagnostics tool which diagnosed a problem.
Received a phone call from an 'engineer'who said my problem would be solved by pugging directly into the bt socket faceplate.
Told him I'd done that three days ago.
He then replied my speed was not below the minimum contract so they would do nothing but to ring them if I was still having problems.
So they rang me because they knew there was a problem and because it wasn't an easy fix they will do nothing.
Reviewer
Henry
Location
Lurgan
Date
05/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgraceful COMPANY. Absolute shambles. Telling lies, letting us down, telling even more lies...disgraceful....
Reviewer
Sasha Elliott
Location
Faversham
Date
03/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where to start ! Hours waisted trying to get a straight answer from Vodaphone. We changed to their fibre package, today the openreach connected us took out old copper cable did checks and said e would be activated in a few hours. When this did not happen contacted Vodaphone iniatially they said there was a fault on the line and blamed openreach, I asked for details on when this fault was reported but none were forthcoming, then I was told cables may need still to be pulled through, I explained this also had been done. Eventually the only firm response was that I should humbly wait till 8 September when Vodaphone can activate me, today is the 3rd so five days without landline, or internet !!! Why they booked an engineer in to do the work and disconnect my old internet 5 days before new hub is activated I do not know. So frustrated and we have not even gone live yet!!!
Reviewer
Rachel
Location
Bolton
Date
01/09/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I joined Vodafone on their superfast 2. I wasn't even hitting the speeds of superfast 1 package so i contacted them and they said it would automatically change to superfast 1 if my speeds weren't being met. It never did change and I was paying alot more for superfast 2.
I saw my contract out with lots of connectivity problems to which they only offered me £5 off my bill and never sent anyone out to look at the broadband no effort at all to try and fix the problem.
I am with Vodafone with my mobile too and I'm usually happy with them ad I've been with them for my mobile for 13 years, Pay as you go and contract.
Finally left Vodafone broadband and joined EE broadband. Since we communicated about the fault with the Internet 2 months into the contract, we've had big bill reductions, 5 engineers out, 1 here most of the day (in the house and outside box) they are determined to fix any fault.
Obviously because I now know the service I deserve I wouldn't go back to Vodafone for broadband. Seems they only care that the bill is paid. I feel they owe me money for charging me what they did for very poor service.
Reviewer
john
Location
sunderland
Date
29/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They give you a 15% discount on your bill if they do not meet the minimum guaranteed speeds. We've had this discount every month since activation. Connection drops out atleast 3 times an hour from 1pm - 10am. We pay for 75 down and get 35 max. The downtime, drop outs & the useless customer service have ensured I never come back to this company.
Reviewer
Elaine
Location
Stanley
Date
22/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful internet service. Live in a bungalow, even paying for vodafone pro and still not getting internet
Reviewer
Catalin
Location
Scotland
Date
19/08/2022
Comments:
Dont bother to get any service from them. I read a lot of bad reviews, but I said to myself that cant be that bad. They will lock you into a 2 yrs contract, adress every complaint with some money, just to keep you dealing with the same issues over and over again.
Stay away, im going back to sky
Reviewer
Matt
Location
Cheshire
Date
19/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
For the first 18months brilliant, recently shocking, router drops out 7times a day, Vodafone are refusing to replace the router, they have done line checks and say the line is fine. They wont let me buy a new router and on board it. So I have been left with poor internet throughout the house. Leaving to go to Sky and now Vodafone are trying to charge me for leaving a sub par service
Reviewer
Alex
Location
London
Date
17/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
It's awful service, I've spent 3 hours placing order on broadband setup. They ping-pong me from one operator to another, and now, imagine that you have a problem with the internet and it is urgent? After this i decided to use another (any another) provider
Reviewer
Sheena Akyol
Location
St Dogmaels
Date
16/08/2022
Ratings
Satisfaction
1.00 stars
Reliability
1.00 stars
Comments:
I've had this so called broadband connection for a couple of months. Daytimes are fine but in the evening it is terrible. It drops continuously. I've cancelled my DD and will be calling to cancel my service with them tomorrow. I don't have time to waste with trying to get it sorted. It's not fit for purpose!
Reviewer
Chris
Location
Lurgan
Date
15/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dealing with Vodafone today and all last week has been the worst experience of gross lies, incompetence and buck passing I have ever witnessed. Staff tell you different stories, change the excuses, give you wrong advice and basically treat you with contempt. Emily even told me If I didn't quieten down she would hang up on me...She can treat me like dirt but I can't complain to her about her disgraceful organisation. Many if the folk I spoke to were foreign and one man told me I might not have understood what I was being told by his fellow worker....Vodafone should hang their heads in shame...absolutely shocking crowd to deal with....
Reviewer
Ellie
Location
Lincoln
Date
14/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID! If you are thinking of changing to Vodafone broadband then don’t. I lost my broadband 3 weeks ago and after call after call I’ve still not got broadband and they really don’t give a sh*t.
This is an impossible situation here as I need broadband for work.
If you want broadband then go anywhere but here.
Reviewer
Lee
Location
Weston Super Mare
Date
12/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Wifi drops so often it is not funny.
Vodafone check the line which is not the problem and close the call as the line is fine.
I have been round this process 4 times now.
Incompetent would be giving them too much credit.
Reviewer
Ashley
Location
Hampshire
Date
12/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was only with them for 10 day. The Wi-Fi box they give u dose not give the speed they promise you. No where near good enough. They just wanted me to wait until the 14 days where up so I would be Tied in for two years and word have to pay to cancel. Very poor from a Company like Vodafone.
Reviewer
Ana
Location
Chatham
Date
10/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
Waited 2 weeks for installation, only to be told that account is cancelled. Very disappointed.
Reviewer
LovelyGran
Location
Suffolk
Date
09/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
VF were great when I first moved to them; then came the random 'drop-offs'. Didn't realise price would rise by £5 at end of contract (also coincided with a dramatic reduction in broadband speed).
In all honesty, I think a snail is quicker (just checked speed & it is 4.67mbps) - it's a joke at £34.95 a month.
Currently looking for a new ISP.
Reviewer
Ian jones
Location
Cheshire
Date
07/08/2022
Comments:
Do not go with vodaphone useless router useless lying customer services 2 hours getting passed from 1 department to another they say they are cancellation team then when they can't flannel you off with delay tactics they say they aren't the right team send you to another team of liers who will do the same and on and on till you give up
Reviewer
Colin addison
Location
Northumberland
Date
06/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had Vodaphone at my last address and was paying for the top speed as my wife works from home so I was getting up to 76mps obviously I didn’t get that it was always around 54mps , I moved and took Vodafone with me , that was 18 months ago and I am still having problems, I have had several engineers out they have altered the box and eventually changed it and wired straight to post outside of house so it couldn’t be more direct , yet still having problems , I am lucky if I get 31-33 pms , even though I was told and have it in black and white that my minimum will be 41mps and max 67mps ,the excuse I get now is the network minimum is 31mps , so why are they allowed to tell you minimum 41 if. It’s 31 , I have tried and tried to get this resolved and all I get is a foreign person asking me the same scripted questions every time , I requested my complaints to be printed and sent to confirm all of my calls and when it came it was n3arly two inches thick so you can imagine how many times I have tried to resolve this and still after all of the promises and tried and tested solutions I am running out of patience, they now have the audacity to offer me a new 18 month contract to maintain my super fast2 deal with up to 67mps , and again I ask how can they advertise false promises and then all they give is a 15% discount on my monthly bill that amount to about £2.30 , I don’t want that I want what I am paying for but I keep hitting the same brick wall as always so , I wouldn’t have them again I am planning on switching as soon as my contract runs out very soon , DONT TOUCH THEM THEY TELL YOU SPEEDS THEY CANT POSSIBLY SUPPLY
Reviewer
Tom
Location
West
Date
03/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ALMOST IMPOSSIBLE TO CANCEL, AWFUL INTERNET SPEED - DO NOT SIGN UP
Speed dropped to unusable levels after a year of good service. Turns out Vodafone no longer provide a service in my area so have no interest in maintaining a service.
Switched to Community Fibre (highly recommended if you can use them) who run a new full fibre line so have to cancel Vodafone separately.
In short over two days I have made or received 4 calls, have spent over 2 1/2 hours on the phone, spoken to 8 people, been cut off twice, one person told me the team I needed to speak to were too busy, the second told me they'd stopped working (after being cut off from the first call where I was waiting in a queue, 2nd time this has happened).
Now I have to call back again tomorrow, genuinely the worst customer service I have ever been unfortunate enough to be subjected to.
STAY WELL WELL AWAY
Reviewer
Andy
Location
Cm21
Date
03/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Diabolical.
Useless customer service and broadband support.
Constantly lied to regarding broadband issues.
Do yourself a big favour...go somewhere else...
Reviewer
Bryan
Location
London
Date
02/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Please do not use vodafone as a broadband provider, they will
You offer you the earth and you get nothing, i went from bt to vodafone the set up was set for a certain day, did it happen know, then all tne excuses come, you can never get through to the right person, loads of excuses from them why its not gone live on the day they said it would, blame openreach, and there fine on there end, im hoping i can get out of my contract as im only two days into it, every review on here is bad, the price im paying is i should of checked their reviews before hand, do not and i repeat do not bother with vodafone it will drain the life out of you , i don’t have hair, if i had i wouldn't have any left. Stay clear from them for youe own sanity.
Reviewer
Davin
Location
Cheltenham
Date
31/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really terrible.
After setup, 5 separate calls to resolve issues. When not resolved tried to cancel.
Extremely difficult to cancel, long process which has included very long waits on the phone and live chat (eg 2 hours being transferred between departments).
Reviewer
M Cooney
Location
London
Date
29/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Switched to Vodafone Broadband in April 2022 and was given an installation date of 18/5. It didn’t happen and I was left without functioning broadband for 23 days. I had to escalate to a formal complaint; a) to find out what was happening and b) get a new installation date. Also c) go into one of their shops and beg someone to tell me what was happening and a back-up because I was desperate. The shop staff were great actually. I rely on broadband as I work from home.
All of this this because I was unable get any response from Vodafone through their customer service portal TOBI about why the service hadn’t been installed or to get a installation new date. They are impossible to communicate with though this portal. I eventually got compensation (I think) and they acknowledged their failings, but it was an awful customer experience and really inconvenient.
I hoped that would be and end to it - the broadband quality is very good - but I got a nasty surprise when my first bill arrived.
When I signed up for their broadband pro service in April it was because they were offering an attractive deal and I’d read positive things about it. My first bill this month showed I’d be paying almost twice the amount I’d agreed with them on the sales call.
I contacted their billing team through their TOBI webchat portal. I don’t know why I bothered. It is the worst customer service portal ever and achieves nothing. Took well over an hour of being passed around to advisers who had no idea, resulting in me feeling enraged and none the wiser, but evidently paying lot more than I thought I would be.
So I used the formal complaint route over email again. They responded quickly and I now have what I think is a satisfactory resolution, but there’s always a plot twist with Vodafone, so I’m still wary. They agreed to give me a fair price, but I’m furious that I had to bargain really hard to get it after I had taken out the original contract in good faith based on a price promotion they had offered me.
My conclusion is that Vodafone are fundamentally dishonest and an incompetent telecoms provider. They promote an attractive offer to you, and when you take it up, thinking it’s fixed for the length of the contract, they can decide without informing you, that the offer is no longer available, as it’s time bound. Even when it’s their fault that your broadband wasn’t installed when they said it would be due to their own serial incompetence. They don’t confirm anything about the price in writing either, something I should have picked up. It seems they can also withdraw an offer whenever they feel like - in any circumstances - so beware.
They acknowledged all of this, and the customer complaints handler who rang me was helpful, but they always are, and nothing ever changes. Now I think about it, I’m not even sure I’ve received the compensation for the first complaint. So many emails and confusion. I’ve lost track.
It’s astonishing that they are getting away with this. Ofcom really do need to step up.
The Guardian website 28/7 has an article by the journalist George Monbiot describing his experience of trying to cancel his mother’s mobile phone contract after she died. It’s a different part of the company but still the same appalling customer care. Many people have commented under the article about their experiences with Vodafone. They are an absolute disgrace. Do yourself a massive favour, avoid Vodafone. When my contracts end I will stop my custom. A long way to go but already in my diary.
Reviewer
Patrick Morris
Location
Folkestone
Date
29/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Dreadful customer service
Product ok until you need help or support and then may God help you because Vodafone will not!
Either cannot be bothered or are incompetent. Not sure which
Tried to raise formal complaint and they faffed around putting me through from one person to another and left me on hold for about an hour to the point where I lost the will to live and gave up
Cannot wait till the end of my contract then bye bye Vodaphone
Reviewer
Christian B
Location
Manchester
Date
21/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Had a pretty bad experience with Vodafone. They promised a £90 Amazon voucher when I signed up with them through a comparison website. Clarified this when I spoke to the customer service team multiple times and they said yes it’ll be with you in a month. Didn’t happen, followed up a few times for some more empty promises and then just got directed to the complaints team. Internets ok, quite a few dips in connection and I’m pretty confident the speed isn’t super fast based on how it’s advertised. I’ve had better broadband at the same price without being hooked in by an offer that doesn’t exist. How does a company the size of Vodafone get away with that, mind boogling. Basically don’t go with them. Others are far better.
Reviewer
Nadiya
Location
London
Date
21/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just don’t take Vodafone-you will never have internet-but you always will leave with stress off not have internet!!!!!!!!!avoid avoid avoid
Reviewer
Ged
Location
South Yorkshire
Date
21/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We’ve only recently joined Vodafone and it is by FAR the WORST Broadband/WiFi service we’ve ever experienced in the 15 years at our current Home. Promised the earth, delivered nothing, and after sales communications are clearly deliberately dire, it’s absolutely ridiculous, I’ll be cancelling today!!!
Reviewer
Simon G
Location
North West England
Date
20/07/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Patchy speeds at times, terrible app that either won't connect or declares the system fully healthy. Terrible customer service line that makes it really hard to speak to a real person and keeps trying to send you to the website to FAQ's (before finally relenting and putting you through to India). The system "had a glitch" that means all customers leaving got sent an email saying "thanks for staying"..! Glad we've left...
Reviewer
Tim Green
Location
Bournemouth
Date
20/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Arranged installation by Vodaphone from CityFibre network. Engineer arrived and said they could not connect the property to the line running along the pavement. Old broadband cancelled from this. Then told they would have to cancel the order and i could reorder. I reluctantly agreed to then be told today the service is not avaiable to my property despite it being offered on both websites.I have had many hours wasted by these jokers. Stay clear of these jokers. I now have to go back to BT at a far slower speed.
Reviewer
3+YearVodafone
Location
Coventry
Date
20/07/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
For first 2 years when boardband, I had no issues. I extended the contract same price speed. There said they need to upgrade my line, but after the engineer came, he said it is not possible since an extended box needs to install. They made a mistake from there and disconnected my internet. I am without internet for about 2 months now. I am currently in process of switching. The annoying thing is that they even charged me extra and each time I call them, there tell me the price is higher than when the contract was signed.
I also calling customer care is a headache. They tell me that they will call back with an update, but never call me. Even when the engineer came and said that another appointment needs to arranged by Vodafone. Vodafone never calls.
I am on calls with the team to get my refunds and compensation, but they keep giving me different rates that do not match Ofcom and trying to cheat me when less money.
If you are without internet for more than 2 weeks, switch internet. They have not provided me with any alternative. Customer care just follows the same steps again and again without fixing the issue.
Reviewer
Danny
Location
Rotherham
Date
18/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved propertys almost 4 weeks ago changed my adress with the tobi helper.... comes to activation day no Internet. Calls the team apparently was cancelled, I spoke to 3 diffrent people each and every one of them got my new adress wrong changed it eatch and every time, so it comes to this morning.. gets call from open reach they have booked it to the wrong property. Id recommend either giving your staff drugs tests or employing someone who knows how to run a job because right now between your broadband team and tobi, I wouldn't trust you to even run me a bath please do not switch to Vodafone if you are reading this. My partner works at home and now she is 2 weeks in wages down. Cheers Vodafone
Reviewer
Diane
Location
Dorset
Date
16/07/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
All was well until Vodaphone sent me an updated router. The new router is clearly faulty- power keeps cutting out. I have contacted customer services several times- onl6 to have to go through the whole saga every time- they always agree the router is faulty and promise to send a replacement- it never arrives.
I am no2 actively seeking another company
Reviewer
SA
Location
Nth Yorkshire
Date
15/07/2022
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
After switching from BT and reading reviews about Vodaphone I wasn't expecting a smooth switch over. "I WAS WRONG" my switch-over date was 29/06/22 the engineers from Openreach called at 8.15 am and asked where I wanted the connection terminated and as I have a mesh system to extend out my wifi they took a longer route and fitted it right next to my existing setup and made it very easy the set up to what I had before. On completion of the installation which involved a fiber cable running about 200mtrs and clipping it to my neighbors house wall for 10mtr and then stretching the fiber cable to my house and running it to the back of my property(a very neat job well done) After unpacking the route etc and setting it all up, I was back online and all was working apart from the phone which I was told by the engineer it is the following day for that to start working. Just as he promised it did. I did have to telephone customer service on the day as we were not sure where the phone was plugged in and after a long conversation given the wrong information, figured it out for ourselves eventualy so cs lose a star for that. The performance is over double what I was getting with BT and has been stable throughout. Overall I have been impressed by the engineers (Openreach) and Vodafone and hopefully long may it continue.
Reviewer
Susan
Location
Rhyl
Date
14/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just changed to vodaphone from EE last week. The engineer moved the copper line and put fibre into the front of the house. I can no longer get internet to the back of the house. The engineer at the time says phone vodaphone and they will send you out a couple of boosters! So I call..an hour and half on phone being passed around and they won’t send out boosters. I can’t return to EE as they have removed the copper cable. So I’m left with rubbish WiFi that doesn’t reach the back of the house..not a huge house..regular 3 bed semi!! It’s more expensive than with EE..thought I’d get better connection and better service, been with them less than a week and it’s a nightmare. Absolute rubbish!!
Reviewer
Bahadir Sener
Location
Kingston Upon Thames
Date
12/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible terrible terrible company.I have been having internet connection problems, Wi-Fi drops often and not a real customer to solve your problem..They connect you somewhere in India to help you but not a real help. They keep repeating same things but problem never being resolved. Vodafone have horrible technology ..it was one of the biggest mistake of my life to switch to this company. Please stay away from them and DO NOT switch to Vodafone. Pay £10-15 more for a good service elsewhere and don’t have a nightmare into your life.
Reviewer
Andrew
Location
Cheshire
Date
11/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Swapped from Plusnet to Vodafone due to slightly cheaper rates and free Amazon voucher. The swap was a pain as I the internet didn't work and was told it was a problem with the activation their end. A second call revealed it was actually a problem my end. The speeds are as good as Plusnet but the signal strength is appalling. I rang within the 14 days to cancel and was on the phone for over half an hour to a telesales person in another country (which is fine) who didn't have a clue what they were talking about (which wasn't fine). I was told I would have to pay circa £170 to cancel even though it was within 14 days of the initial setup. When I said I can prove it's within the 14 days she said call back tomorrow (which would have been out of the 14 days). Eventually, they said I could cancel but (unlike what I was originally told) it would have to be immediate which would leave me with no internet for circa 2 weeks while I'm meant to be working from home. Have reluctantly stayed with them. Will get a broadband booster for the signal but will deffo swap back to Plusnet when the contract ends.
Reviewer
Steve
Location
Merseyside
Date
06/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Made the mistake of changing Internet provider from BT to Vodafone since then no or poor connections in certain locations around property ,there great at selling you the product English speaking sales team but when complaining you are transfered to a India call centre lucky if you can understand them,their resolution to solve the problem is for me to buy wifi boosters to make there equipment work properly as they will not provide them unless I upgrade to there Pro plan which by the way is not available in my location GREAT I have been miss sold a product by Vodafone.
Never never use this company terrible service
Reviewer
Ldawg
Location
Leicester
Date
03/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Its just really terrible. My Microsoft Teams calls for work are unbearable because the connection is so bad. I can't connect to my CCTV when my WiFi drops. We can't watch anything via Internet all the way through. Customer Service is useless. I've just concluded that nothing is broken, its just a terrible service and the momey or technology isn't quite there. Pay a fiver more and go elsewhere
Reviewer
yuba
Location
Edinburgh
Date
29/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bloody useless company!
I moved and ordered BB 3 weeks before, only to find out by myself a few days before it was due to be activated, that they cancelled it due to "Technical issue"! Spent hours on chat to find out what happened, the person didn't know! Given the first month free if I sign up again, so AGAIN after a week of ordering, I check MYSELF to find out they cancelled it AGAIN without telling me!
Useless chat person took over 40mins to actually tell me the reason this time, it was because I couldn't bring my old number with me and they tried to blame Open reach for the cancelation! It was not OR responsibility to tell me the order was cancelled, ffs!
I never thought I would be one of these people writing bad reviews about a company, but after being pissed around by them and wasting over 4hrs of my time on chats and ordering, I am so pissed off!
Never again am I going to use them for anything, I am going to cancel my mobile with them too.
Reviewer
JW
Location
Leicester
Date
28/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband provider we have ever dealt with. The speed we get is 1.1mb/s even though with the package we are contracted too states on their website and on comparison websites we should be getting 55-70mb/s. Not only that but the frequent connection dropouts and customer service issues when reporting said issues is beyond human comprehension. If anyone in the east midlands and probably further afield is even considering using Vodafone broadband then I would seek help with your cognitive functioning. I have gotten so fed up with it that I am actually reviewing something which I never do. PLEASE FOR THE LOVE OF LIFE ITSELF DO NOT GET VODAFONE BROADBAND.
Reviewer
David
Location
Pershore
Date
26/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible broadband we pay for 76mbps but we are only getting about 9 - 10 mbps .
Had a bt engineer out to test and reset the line was fine for a few hours he suspected a possible router fault . then back to slow speeds , contacted Vodafone to be told I would be sorted but after a few days rang again to be told it could take 10 - 14 days to resolve. Avoid if you are after a reliable service in my opinion they do not care . Will be contacting ofcom to report
Reviewer
Tom
Location
Northampton
Date
24/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Don't bother wifi so bad it cut out all the time ,super wifi booster are a waste of time.speed hours talking online to reconnect 2 days later same old crap
Reviewer
Wayne Saunders
Location
Milton Keynes
Date
24/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone installed router in the kitchen very poor signal very poor customer service my advice is pay more for better as vodafone are useless please don't make my mistake can't wait to leave them
Reviewer
SB
Location
WV5
Date
23/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I think you’ll struggle to find something worse than this, unless you tie a piece of wet string to the local Openreach box and hope for the best. We had the best package on offer, we can only use broadband and Internet if we’re in the same room as the router, and the idea of watching a film is ridiculous. After three direct calls speaking to someone different at Vodafone, each one lied about what they intended to do next because nothing happened, this was over a period of four weeks the closest we got was someone who sent us a wireless transmitter, however that didn’t work. Probably because it relies on a working router.
I’m fairly certain that had they complied with my first request which was “Can we have a new router please?” the problem would be resolved. But no, we have to take it the difficult route instead, so on this basis I’m so glad I’m leaving tomorrow!
Reviewer
Forby
Location
Sunderland
Date
11/06/2022
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Although the broadband speed was decent and we had coverage throughout the house. Vodafone customer service relating to broadband is terrible, you have to listen and select endless options before speaking to an advisor. I have never missed a payment in my life but down to the incompetent of Vodafone call center staff I now have 1. Vodafone also try to make it as hard as possible for you to leave them when you want to switch providers.
Reviewer
George
Location
Manchester
Date
09/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have had constant problems with our wifi since set up. When we told them we would leave, they offered us and upgrade for free, which would involve a new fibre connection.
An engineer came to install this but they didn’t send us a new hub box so we’re left without wifi. They then told us our order had been cancelled on their end and we would have to wait three weeks for a new one. We informed them that as a family of four, with two parents working from home, we cannot go without wifi for that long. So they offered to send us a dongle in the meantime. 5 days later and we still hadn’t received the dongle so we contacted them again only to be told that there was no dongle order and our hub box order has been cancelled again!
Everytime we contacted them we had a explain the situation to a different person, each of which promised us different solutions which nothing ever came of.
They have now told us they don’t know when our wifi hub will be delivered and we need to wait 2/3 days to find out. They have also advised us to go and buy our own dongle and they will reimburse us- despite having this in writing I can’t imagine they will be quick to send us the money.
We have decided to leave Vodafone due to sheer incompetence and disorganisation.
Would definitely not recommend.
Reviewer
Nish
Location
Welling
Date
08/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone has been a complete nightmare. They couldn't get a line activated. Two month passing buck between different technical teams, still no one competent enough to address the DNS number mapping issue.
To cancel another month. So three months we were without a home phone line since moving to Vodafone.
Even after cancelling, their accounting and billing department kept adding random unjustifiable charges.
They are incompetence is astounding. In all three levels, technical, accounting/billing, customer service all were completely shambolic in each of their respective areas. Worst experience in dealing with a service provider.
Be very careful if you are thinking of Vodafone as a broadband provider. You have been warned.
Reviewer
Adam
Location
Coventry
Date
05/06/2022
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
2.00 stars
Comments:
It has been good but I have had no broadband connection since Thursday night and I'm now going into Monday with no broadband and I'm pissed off. They say that a car has hit a road side cabinet but how long does it take to repair
Reviewer
Soundarya
Location
Amersham
Date
01/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the worst service providers and even worse customer service!!
Their IT infrastructure is terrible.
They have disconnected our broadband services without even giving us a warning. Why? Because we said that we need a change of address in a month's time!!!!
When we called them, after being shoved around from country to country customer services,we were promised to get back our broadband after 48hrs. When we called to ask again after 48hrs, there was no record of our previous calls!!!!!
Reviewer
Mark
Location
London
Date
23/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the worst providers. Speeds are slow in the evening, connections keep dropping, router keeps disconnecting and restarting. Customer service keeps coming up with a different story every time. Awful service.
Reviewer
Colin Robinson
Location
Ballymena
Date
23/05/2022
Comments:
Absolute garbage. Broadband hasn't been working for 2 weeks now. Cancelling the whole lot today. Anything is better than this *****.
Reviewer
Chris
Location
East Lothian
Date
21/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Switching from Vodafone today. Have spent 12 months trying to get access to the online MyVodafone account, to manage my broadband, which their technical team refuse to help with as 'it is nothing to do with them'. This isn't me forgetting a password. I have been through the process of setting this up 5 times now and receive an email each time confirming my username and password. I then go to log in with those same details and get an error code saying that I can't access my account. Despite this nonsense lasting 12 months Vodafone won't help. Absolutely shocking customer service - please avoid at all costs.
Reviewer
Colin
Location
Ballymena
Date
13/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is day 3 and still no Internet connection. Missed 2 important meetings with work. Surely this makes the contract void, vodafone aren't in line with it. So what happens now?
Reviewer
Jack G
Location
Garstang
Date
07/05/2022
Comments:
I have recently experienced the full Vodafone package, I found it unpleasant and it is to be avoided at all costs.
From the moment we installed the broadband the problems began, losing connection, screen freezing and buffering. TV connection is an important part of the package you have purchased.
However, lurking and ready to pounce on any unsuspecting customer who has the audacity to complain is the dreaded customer service.
The blaming of Openreach is always a favourite, checking and removing the bt cover and home diagnostic checks and the hours spent on the phone trying to resolve the issues are all part of the inclusive package.
The hours spent on the phone trying to resolve the issues, were indeed testing, I even had time for a shave and a shower whist waiting for one of their team to return to the phone.
The last straw was the refusal by 1 of their tech guys to transfer me to the cancellation team unless I agreed to pay the termination fee.
Needless to say I wished him a good day !!!
If by any chance you get the ok to cancel the contract without any charges check the release email as they are still prone to the odd mistake and included a charge of £79.52 on mine.
Subsequently I have been issued with a reference number linked to the waving of any charges.
The Tel no I rang for my get out of jail card was
0333 304 0191.
I hope this review helps in the choosing of a broadband provider
Reviewer
Sammy
Location
Manchester
Date
06/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone - terrible provider! Do not waste your time.
Waiting 7 weeks so far for home broadband, rude Indian call centre staff follow the same script, sarcastic tone, unclear speech, time-wasting, putting you on hold for long periods then no resolution. Offering callbacks but no callbacks made.
At each call different excuses are given for the delays, no engineers, damaged cable on the area, full fibre not yet switched on in my area (so why tell me it is when you were selling it to me?!!!), openreach are causing the delays.
Either way Vodafone are the provider so are responsible for providing the service.
Never waited for internet connection for this length of time ever.
One for the Ombudsman and trading standards.
Utter shambles, sub standard customer service,deserve zero stars
Reviewer
g4
Location
derby
Date
05/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrendous service and internet wifi is the most unreliable i have ever installed,having to use my mobile phone to tether to my work office,as it will not connect 15 ft from the router.Cancelled contract after 4 months of engineers trying to resolve,yet being fobbed off stating they tried to call me,they dont they tell you what you you want to hear.30 days notice of cancellation issued,then they send a fee of £90 disconnection fee.
So under the consumer right act 2015,the trader has not used reasonable care to provide a reliable service under a reasonable time scale.So now its with the Ombudsman.
Reviewer
Sam
Location
Manchester
Date
04/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE VODAPHONE!!! It's been a month and still no home broadband set up, spent hours to Indian, Egyptian and Polish call centres, all staff useless,can't speak English clearly,say they will call back and resolve issue but nothing happens. Openreach arranged 3 visits, never turned up. Both companies blame each other for the issues.
Absolutely disgusting customer service.
Reviewer
Felipe
Location
Lagmore - Belfast
Date
02/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
[Read until the end]
I had Vodafone for 2 years. It was never a perfect internet, it would not work sometimes, but I was overall happy with mainly because of the competitive price.
Every changed on the 6th March when I received those messages "sorry you are leaving" as if I had requested a disconnection. I phoned Vodafone and told them I did not request a disconnection. The woman on the phone was very kind and when I asked for a SMS confirmation she provided it straightaway confirming the disconnection request was cancelled. However, a month later 6th April, OpenReach started to work outside of my house, they had only parked the car and my wife went out to ask what was happening and told them we had not requested our internet to be disconnected, they apologised and left. The internet was working fine, in the afternoon of the same day, my internet suddenly stopped working.
I phoned Vodafone who then told me my internet was disconnected as requested by me. Regardless of what I told them a month before and regardless of telling them I had a SMS to prove it, they said there was nothing they could do and SKY had picked up my line. I told them I did not care about landline, I just needed internet as I work from home. They said i would have to wait at least until mid-May to get my internet restored and I would have to subscribe a 48-month contract. I explained to them my internet was working "a minute ago" how come now I have to wait until nxt month to get it connected. They made me to speak with different teams and different managers and nobody was able to simply restore my internet connection. This took me about 6 hours in different days talking to different teams.
On the 18th April I received an email with my monthly bill, charging me for the month of April/May. Then I phoned them again on the 19th April and told them this was unacceptable and I was not going pay for it and that they should not charge it to me. After a while they were trying to convince me to reconnect with Vodafone, but I still would have to wait at very least 2 weeks, which I undoubtely refused. The manager then phoned me back and said I was not going to be charged and apologised for all mess they had done.
27th April they charged me anyway, despite numerous calls and confirmation. This is such a messy company, I had never seen this in my life. Phoned them now again 2nd May and asked for refund and confirmation in SMS of the refund. I received SMS confirming it and hope I will get the refund too.
Whenever come to your mind the company you work for is disorganised, remember Vodafone is there to go above and beyond your bad expectations.
Reviewer
David
Location
Dundee
Date
02/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Vodafone pro work fine whe full fibre is active. I had a fault within 1 week of getting it installed and it switched to the 4g backup which was pointless. The 4g speed is unusable. Can't watch Netflix or anything else. Pointless backup.
Reviewer
Rob
Location
Leicester
Date
01/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Starting a petition to be able to give negative ratings
Worst.customer.service.ever.
Calling them customer service is an affront to customer service.
Every option designed to kick you out, but no one on chat. Pro tip, just go to cancellation department (always a person) and say you will cancel if they don't (insert thing you need help with)
Reviewer
Dawn
Location
Bedfordshire
Date
01/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Worst broadband I’ve ever had. Dial up was more reliable. And if something goes wrong, prepare to lose an hour of your life on their “chat” all this is despite paying extra for them to monitor my connection and act if there is an issue. It once have they done so, they just wait for you lose the will enough to tell them.
Reviewer
Rorksen
Location
Chester
Date
29/04/2022
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
We've had vodaphone broadband for almost 3 years now I think. It has been terrible every single second. If I was the person in charge of the wifi in the house then I would have moved from them long ago. When it works, it works rather well admittedly. However, The chances of it working are slim. It works best from around 7-10pm. During the early morning and mid day it is attrocious. I'm a uni student and spend a lot of time on the internet trying to do work but for the past few weeks I've resorted to using my phone data to do work since vodaphone has struggled to load anything. It has a hard time allowing me to send an email, let alone load multiple web pages. If you get in contact with customer service they are more than happy to apologise and sort it out for you. From that point on your wifi will be great, for a week then it it will revert back to poor performance. If you are considering vodaphone for your house, stop and find someone, anyone else.
Reviewer
David
Location
Warwick
Date
28/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Recently changed to Vodafone for Broadband and landline. Broadband router WiFi signal is weak, devices that connected to my old BT Router didn't work until the Vodafone Router was moved. Broadband connection is fast when it works but drops out quite often. Land line charges are huge. The advertised cost is £23 per month. My last bill was over £70
Reviewer
Victor Meldrew
Location
Manchester
Date
22/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Several weeks ago I was offered faster broadband on a promotion. I followed the link thinking it would be a straightforward process. Of course it wasnt. Ive spent my time talking to people I could barely understand. Made appointments that noone turns up for. Then there's excuses stating BT Openreach are too busy. In the end I gave up and told them to do what they want. They are truly, all over the place. Poor service.
Reviewer
Marian
Location
Stirling
Date
21/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've got the deal for a broadband on 23rd of March. It's 21 of April already and the optical fibre haven't yet been connected. Since then two visits of city fibre engineer had been scheduled. On both of the visits no work was done. The first engineer did show up, yet prefer canvassing instead of the work he supposed be doing. The second engineer missed the appointment completely. Both time I was required to take my time off work and only just to be ommited by the engineer. Each time I've raised a complaint and new timeslots for engineer visit were proposed. I've told myself to give it a try for a third time, however I learned that my order get cancelled, thus I would be required to go through whole process one more time. I don't care enough to just stay with Vodafone (I've been Vodafone client for 4 years) and will not tolerate this any longer so I'm going to look for the other priver offers as I will recommend my friends to do likewise. Worst experience ever.
Reviewer
Thomas
Location
Sussex
Date
20/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I haven't even received by broadband yet, it was delayed a week, then cancelled and I wasn't informed, and now I've just spent 5 hours on calls to get it set up for two weeks from now, when it was supposed to be working today (or a week ago even).
To add insult to injury, the offer that I took when I went for the package has been withdrawn since, so even though it wasn't my fault, Vodafone won't give me the original price and now I'm even having to pay more, on top of the longer wait, and the hours upon hours wasted on calls and the useless chatbot.
Avoid if you can. If you can't, I wish you luck.
Reviewer
Sam
Location
Manchester
Date
19/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT CHOOSE VODAFONE!They agreed they would connect broadband on 8th April 2022 still not connected! I called them numerous times just get told they will provide an update and call back and never do. No attempt at resolution just pretend to empathise but do nothing to resolve or escalate. Keep away, they are useless!
Reviewer
Habib
Location
Leicestershire
Date
19/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse experience worse customer service what ever they said to you don’t need believed them acting very smart but results 000000
Reviewer
paulous
Location
Liverpool
Date
16/04/2022
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Frustrating customer service delivery, i wont be staying with them they waste too much of m time
Reviewer
Courtney Enright
Location
Telford
Date
14/04/2022
Ratings
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wi-Fi blocks absolutely every website with the word hack in it, meaning it is completely un useable for me as I'm studying ethical hacking at university. The restrictions are stupid e.g. they block exploit-db which is literally made by google. Furtherly they blocked Student finance application website for being insecure, its literally a government website. If you play 2 consoles at once it fails to connect to servers. Overall the worst experience I've had with Wi-Fi... EE Wi-Fi is better and that's saying something.
What adds insult to injury you can open all phishing links if you wanted to and Vodafone won't block one so they're 'Security measures' are absolutely pointless.
Also I live in a new build with very thin walls and get 1 bar in my bedroom which is laughable.
Being the cheapest on the market was their only upside but BT fibre is cheaper and twice as fast with speed guarantees and they don't block any website unless you set websites to be blocked.
If you read this and think its good Wi-Fi for a house with kids you are wrong as P*rn isn't blocked just important educational sources.
Vodafone calls it "SecureNet"... Cute.
Reviewer
S Gibb
Location
Aberdeen
Date
14/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Woeful, please avoid.
I have had Pro Gigafast 900 broadband for just over 3 months now.
After 8 weeks my line was just shut off one morning for no apparent reason. It seems there was a cancellation order put through, though neither vodafone nor city fibre would take responsibility for this error.
I spent more time than you can imagine (6hours on one day) on the phone to, and stuck on hold with vodafone. It took 11 days of no internet, a whole new account and checking process to finally get up and running again. I was compensated and I thought that would be the end of it.
Alas, no.
This morning I got up to my broadband not working again, after a queue for 30 minutes I had a wholly unsatisfactory conversation with a "tech" person who informed me that City fibre were doing some work and that an outage would last usually for 24-48 hours. There is no warning that this is going to happen so I was just generally inconvenienced.
I have now plugged in the back up dongal supplied and my 910MBS is now running at a download speed of 15.1MBS and an upload speed of 8.93MBS. Whilst this is completely unacceptable, the funniest bit of all is that I am using up the back up data, so in the long run this will cost me when it runs out. The fact is, I should have my quota still as this is yet another situation that the Vodafone and City Fibre partnership has created.
I then asked the "tech guy" to put me through to complaints and was told on 4 occasions that I wasn't allowed whilst the outage is ongoing. This will mean that I will have to call vodafone yet again and waste my time becoming irate in a queue again to complain about an outstanding poor service again!
Please avoid, this is not a one off thing, the whole experience is woeful.
Reviewer
DM
Location
Wirral
Date
09/04/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I switched over from Talktalk some years ago to Vodafone which was a blessed relief to be free of Talktalk. Internet was down for about 10 days when Vodafone took over due to their inability to switch the service. They eventually worked it out and did the switch. I fought for compensation which they eventually agreed to. Then the connection speed (basic fibre) was about 35% below the stated figure, for which they again provided a discount. Fast forward a couple of years and when they raised their prices I called them to negotiate. They offered me fibre to the home, which was an upgrade, all for £1 less than I was currently paying. Sound like a good deal? Sure. Well, BT Openreach came and swapped the old copper line for a fibre one. The engineer said it should start working in about half an hour. I called Vodafone a few hours later and they said it will take up to 72 hours to work. Definitely NOT warned about this before agreeing. The activation date was clearly stated on the email and now they wanted 3 days more. OK, well, what can you do except wait? Four days later still no Internet. Again I call them and spend over an hour (mostly on hold listening to the same 3 songs on repeat!!!!) on the phone with an Indian woman who I could only understand every third word she said (very different to Vodafone's previous Egyptian customer service reps who spoke perfect English). I asked to speak to a manager and was told one would call me within 24 hours. Guess what? No call back. And she told me I would have to wait for.... another 72 hours for the Internet to be set up. Sound familiar? Well, here we are, 5 days and still no further along. Time to cancel and move to Sky. For anyone reading this, ask yourself how much your time is worth and whether you really need the stress in your life for what should be a simple thing. If, however, you have more than enough time and not enough frustration, please feel free to use Vodafone. I wish you all the best.
Reviewer
David
Location
Mitcham
Date
07/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE VODAFONE - USE VIRGIN INSTEAD. Takes literally hours to be put through to a Vodafone agent. We were not connected and they sent us a text to say that they we needed to call them. When we finally connected they said they needed to speak to Openreach. You would have thought that they should already have done that and it would simply be a case of updating me. After an hour on the phone and Vodafone saying that we would have to wait a month for our internet to be installed with no other alternatives the phone line went dead. I was forced to start all over again. As a write this (mainly as stress relief) I am another 56 minutes into a call and no further forward. Add this to two abortive attempts to contact them yesterday where I was on hold for over 25 minutes a pop and I am thoroughly annoyed. No email to contact them and they don't put the reference number they seek in any of their texts so you have to spend ages going through their menu each time you call... use Virgin instead - Much better service and worth the extra cost. Wish I had stuck with them! Pass this on!
Reviewer
Colin
Location
Essex
Date
07/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Having had trouble with Vodafone for many months which was wholly unreliable they persuaded me to upgrade my system with a booster box. This upgrade proved even worse!! In my package I had “immediate access to the support team”. What nonsense!! I literally spent hours trying to contact them without success. Their chat line was useless and despite repeated requests for an engineers visit they did all they could to avoid this. Having decided to cancel their package I couldn’t even do this online as my internet connection kept freezing. After hours of trying by phone I finally managed to cancel. Never again. I switched to a Sky package which is perfect and upon receipt it made me realise even more how bad the Vodafone package was.
Reviewer
John
Location
Dunoon scotland
Date
06/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone said our router would arrive on 23 3 22 but no sign of it . Lost 1 day of work . So they gave me another date and again no sign . So cancelled Vodafone broadband. Now noticed they taking money out of by bank account. Now to phone grrr
Grumpy John
Reviewer
Karen
Location
Rugby
Date
06/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I tried to sign up for broadband with Vodafone. We had an installation date given. I checked the status of my order the day before installation as I hadn't received any equipment only to find that Vodafone had cancelled my order! No-one had advised us of this. I contacted them to find out why it had been cancelled only to find out that they couldn't transfer our landline number, so instead of contacting us to ask us if we were happy with having a new landline number, they didn't and just cancelled it without advising us. We were supposed to have a dongle in the package as a broadband backup, and throughout our order process we were sent texts to advise that it was out of stock and would be sent soon. I've spent the last 2 days trying to get hold of someone who can help me because as of today, we will be without broadband and a landline as our original contract was swapped. So far I've been transfered 9 times and counting....... They are telling me now that my original plan does not exist and that I would need to pay £4 a month more for the same service. AVOID VODAFONE AT ALL COSTS!!!!
Reviewer
Charlie
Location
Morecambe
Date
06/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Intermittent outages and a price hike mid contract. Avoid
Reviewer
Wiseman
Location
Hockley
Date
05/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Reliability is so poor. It’s crashes 2-3 times a day even we the house isn’t full.
Customer service takes a long time to speak to somebody. Was given another booster which had no impact. Other 4 times I’ve contacted them, I was told to move the extender around the room a bit. They test a strong signal but it’ll crash daily still.
The price was also been put up to cover costs.
Please don’t use. I’ll go back to BT as soon as I can get out of this contract.
Reviewer
Ellie
Location
Buckinghamshire
Date
04/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My household has been with Vodafone for a painstaking 19 months. First few months after set up were fine then 6 months in broadband reliability dropped, which Vodafone did discount on our monthly bills. A few months prior to our contract ending to present we may as well not of hand broadband. The WiFi will only connect to the TV which is directly next to the router and every other device says connected but no Internet so I have been having to use my mobile data to hotspot other devices in the house. I have contacted Vodafone on numerous occasions and they have confirmed the line is experiencing drop outs and sent out a BT engineer which hasn't solved the issue, was also told that the reason why its not connecting to one of my devices is because its a Samsung TV and the Samsung software blocks the WiFi? Then on my last occasion I spent 4 hours on chat to someone while they reconfigured the settings while trying to guide me through dismantling the BT Internet wall plug?! I was previously with BT and only switched as the monthly cost was becoming far too expensive but I never had any issues in the 4 years I was with them, after the last correspondence with Vodafone we have decided to switch back to our trusted BT for a better router, reliability and connection.
Reviewer
Unknown
Location
London
Date
02/04/2022
Comments:
Vodafone got the most incompetent team. For weeks I've been contacting them, speaking to them for hours, they can't get my problem solved. I came up with different solutions but they don't seem to have an understanding for solving problems. They're so egoistic, one possible solution was to simply contact another Internet provider but they won't do it as it affects their non existing reputation. So fu*king stupid.
Reviewer
James Thomson
Location
Edinburgh
Date
01/04/2022
Ratings
Satisfaction
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I joined Vodafone 3 weeks ago and have Vodafone Pro Broadband 900mbps and landline phone. My speed check gives me around 320mbps. My phone has been cutting out mid conversation and when streaming a film from my NAS type device I sometimes get the stream dropping. I tried VF chat this morning and found no agents available and was instructed to phone customer services which in turn were too busy and instructed to try chat. Why did I leave Virginmedia?
Reviewer
R
Location
London
Date
01/04/2022
Comments:
Just increased their prices mid-contract by nearly 10%!! Not impressed. It’s in the small print so be careful before signing up to a 24 month contract as they increase their prices by this much every year.
Reviewer
Sonia
Location
BOLTON
Date
31/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID, should have gone live with broadband and phone line 28th January, 8 further failed activation dates, blaming openreach, I raised a disconnection of my contract and line for 29th March so could move to another provider....as of today 31st march I can't move to another provider as vodafone haven't cancelled.
Had 3 case workers dealing with this, asked to repeat same information every week with emails asking me to contact them if broadband still not active, explained I was housebound but not interested, horrendous 8 weeks dealing with them.
CISAS will be hearing about this.
Reviewer
Sandra
Location
London
Date
29/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
HORRIBLE CUSTOMER SERVICE!!
We booked our home broadband to have it activated 2 weeks ago..still, we don't have internet..is not working and they don't send us any engineers to see where is the problem. In this property, we had before NowTV and we never had any issues but we wanted more Megas and it was the reason that we thought let's do a change. But it has been a big mistake. As Vodaphone is not helping us, they only send us some guidance to fix the issue by myself, and is not working and they don't give us any feedback. Over the phone also they are very rude and clueless about the problem...the logical thing is to send an engineer. I am trying also to cancel my account asap!
Reviewer
George
Location
Leigh-on-Sea
Date
28/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The service was supposed to be activated on 28/03/22 something that did not happen as the engineers identified a problem with the fibre optic network. Their support / customer service is useless. I've wasted 70 minutes chatting with them only to be told to remain at home until the engineers come back (most probably by tomorrow evening). I can't really review the quality of the service but their CC is really bad.
Reviewer
Arthur
Location
London
Date
24/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Quite easily the worst company I've ever had the displeasure of dealing with. Failed at every hurdle, and when you have issues you'll be on hold for over an hour before finally being sent from pillar to post via an indian call centre. Cannot stress enough to avoid this company.
Reviewer
Eelco van Dalfsen
Location
MILTON KEYNES
Date
24/03/2022
Comments:
I wanted to be connected to broadband and actually paid to be connected, from there everything went wrong. I'll keep a long story short and just say be wary and be careful.
Reviewer
Patricia
Location
ABERDEEN
Date
21/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Absolutely appalling service. In every chat or call they give a different reason of what the problem is and 4 days after the going live day... still no internet access. Was told every 24h that it was to be resolved within 24h... just unbelievable
Reviewer
Melanie Welsh
Location
Lancashire
Date
19/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
We decided to switch from BT to Vodafone on the tariff offering the £90. Amazon voucher through Broadband Genie. Here are the issues we've had, decide for yourself if they are issues for you:
The website would not allow us to log-in. Perhaps it takes several days for new customers to be able to use the site? That seems ridiculous.
We tried calling and were sat on hold for a very long time. When they finally answered we said we wanted to cancel and they transferred us.... to a dead line. I'm sure it was just a mistake :|
The most important issue for a lot of people involves your credit rating. For some reason Vodafone does a hard credit search which will tank your credit rating for up to 180 days. Absolutely disastrous in some situations.
We ended up staying with BT. It was the old, "I'm changing supplier" phonecall which ends with you being given a much better deal.
Reviewer
Matt J
Location
Leeds
Date
18/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dysfunctional and appalling internet. We pay for 60+ MBpS but we're currently getting 6!
There are also frequent periods where the internet goes down and is unavailable.
We got in touch with customer services but their advice was to take the faceplate off the socket and investigate it ourselves, which we didn't want to do. And then stopped bothering to reply to us.
Reviewer
Constantin
Location
Bournemouth
Date
17/03/2022
Comments:
I have had a contract with them for two months and I still have no signal on the internet. Every time I talk about customer relations I keep telling myself that it will work out, but two months have passed and I am without internet
Reviewer
Alexander Dennett
Location
South East
Date
17/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service on earth.
My mistake for asking to switch to them.
Vodafone's customer service reps insisted that I had set up the hub wrong and the problem wasn't anything to do with Vodafone. They continued to remind me of this. They threw me through 4 different departments "troubleshooting" the problem, asking me for photos of my sockets and turning my hub off and on repeatedly.
I cancel with them and in doing so find out that the date on the contract they sent me and the date they have "on file" was completely different.
Their hubs are faulty, their customer service reps struggle to communicate (they also hang up on you!), their documents and contracts are full of errors and their broadband service is nonexistent.
Ombudsman!
Reviewer
Percival Clarke
Location
Hartlepool
Date
11/03/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Just changed from BT because the broadband and anytime phone calls were so much cheaper. I have found the service and quality provided by Vodafone A1 plus. Many Thanks
Reviewer
Al
Location
Midlothian
Date
09/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Would rate 0 stars for each, as simply had no chance to experience anything Vodafone can offer as they never installed broadband in the first place. Order placed. Few weeks later was told after the installation date it was cancelled, giving system glitch as a reason. New order, few weeks later cancelled again with no specific reason given. If you are already with vodafone, maybe you have a wonderful time, but new customers beware, and make sure you have another provider set up as plan B.
Reviewer
Shaprawn
Location
Lancashire
Date
08/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have the fibre broadband which is just as slow as the bog standard talktalk broadband I had before. Speeds are painfully slow even with just 1 device connected. They've had an issue on the line that their engineers have been "fixing" since December. It Constantly cuts out and the signal strength is pathetic. I should have known their broadband would be as bad as their mobile network. I'll be leaving the moment my contract is up, take my advice don't waste your time or money.
Reviewer
Meg
Location
Cornwall
Date
08/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My mum has been trying to set up broadband with Vodafone for months. When we originally set up the account they arranged for the installation in a months time. They day came, no one showed up. We rang Vodafone multiple times who seemed to be under the impression someone from outreach would be turning up that day. Eventually they realised after about 3 hours on the phone that this had in fact never even been booked in with outreach. We then were supposed to get a call back from Vodafone Tuesday, they never rang so we called them on Friday. Spent another good 2-3 hours on the phone with them until eventually they booked our installation in for next week Friday. Now 3 days before, we get an email from outreach saying they're not coming for another 3 weeks. Absolutely ridiculous service, Vodafone have done nothing to resolve this.
Reviewer
Andrew
Location
Blackpool
Date
08/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered fibre broadband, installation date agreed via texts and emails, rang up for delivery date for router to be told installation cancelled this is three days before
No one thought to text or email
Avoid as they don't communicate with you plenty of other providers out there
Reviewer
Sue
Location
Havant
Date
03/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
After using comparison websites went for Vodaphone. Contract then arrived showing a higher monthly payment than quoted, plus an immediate increase of CPI plus 3.9%! Cancelled immediately. Suggest you read any contract from Vodafone carefully.
Reviewer
Paul
Location
Hampshire
Date
03/03/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Comments:
The shop staff helpful but the customer service if you call about an issue is terrible. 5 hours on the phone today being passed piller to post and still not resolved. Cancelled my contract and will seek another provider. The shop staff don't have access to customer service or a useable phone in store. Yep vodaphonr shops have no phones for the staff to call out on.
Reviewer
J lane
Location
Vale of Glamorgan
Date
01/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Lied to by sales person junk, rubbish unusable most of the time!!
Reviewer
Joseph
Location
South Wales
Date
22/02/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been superb in terms of speed they offered and great communications. Looking to cancel because of house move, frustratingly have to call to do this but spoke to a lady called Kelly who was really helpful and made it an under 10 minute process, due to this will definitely consider returning when I need broadband connected again.
Reviewer
florence
Location
Wakefield
Date
19/02/2022
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
changed to vodophone wish never had , total nightmare from beginning, enginner drilled through wall causing massive flooding in my bedroom i was supposed to be connected 26th January this didnt happen until 10 days later ,Icomplained and was offered 40 quid refund , still not paid nor have they send adaptor for my landline , fed up of having to constantly chase them impossible to get through .Honestly save yourself heartache wishe i had stayed with john Lewis worst service ever
Reviewer
Caro T
Location
Rhyl
Date
16/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Im totally disappointed and dissatisfied with Vodafone and wishing I've never moved over to them. My Broadband is slow, the signal is ridiculously poor, I have a so called super wifi box but this keeps failing as the signal from the booster is so poor it drops off even thought it's only 3m away! I only live in a small house so shouldn't need a booster. But even when I had the booster working i still had dead spots in the house. And then there is the non existent technical support. I have called for hours and then the phone drops out and on the online chat again I waited for over an hour to get to the front of the queue for the chat to complete before I'd even had chance to start chat,I rejoined the chat to wait over 1.5 hrs for them to decide it was hometime when I had gone from 15 to 2 in the queue.so I still have got through!
Reviewer
Peaks
Location
Llantwit Major
Date
15/02/2022
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Customer service has varied between excellent (twice), and bang your head against the wall please use some common sense, why has this simple thing taken hours and hours and multiple calls to resolve, please just put me on to a senior and this would be instantly sorted (3 times). I even messaged to say please tell your supervisor you're doing a great job one of those times.
I guess it's people not getting paid enough to have control over an area big enough that can effect change.
Reviewer
Softwaremonkey
Location
Leigh
Date
15/02/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Despite seeing some bad reviews, I switched to vodafone fibre broadband and phone last week and the changeover happened on the date they specified. Although its early days, the connection has been 100% solid and I get speeds in excess of what Vodafone said I should expect. Absolutely no complaints up to now.
Reviewer
Idiot for joining in first llace
Location
Carluke
Date
15/02/2022
Comments:
Got 18 month contract for broadband over phone for them to send me an email saying it was now 2 years. 10 questions to get into your own account on telephone after them telling us to use livechat to cancel. Unable to cancel on live chat so sent back to telephone which again had to go through process of security. Don't even bother with this company as they have staff that don't have a clue what they are doing and are so disconnected that one hand doesn't know hat the other ids doing, customer service is shocking!!! STAY AWAY!!!
Reviewer
Tim
Location
Leeds
Date
13/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely woeful. Moved to vodafone as they were marketed as the only provider for upcoming FTTP provisions in our area. Not installed yet so still running FTTC and no end of problems. Adequate for the first month then it became evident their network and hardware are not up to scratch. The latest and greatest router they offer cannot manage multiple devices, apparently 9 is too many. Hours spent on chat and phone to “support” who run through the same nonsense processes every time, clearly not making adequate notes. Keep being told it’s because I have too many devices running, my house is the wrong shape and the wrong material etc. have thrown in the towel and now have Sky due to provide FTTP via a nice new openreach cable next week. And being charged for the privilege of early termination despite them failing to provide what we pay for- will be taking that up with the ombudsman when I have time. In summary, do not bother with Vodafone.
Reviewer
Fran Cousins
Location
Suffolk
Date
13/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
We changed to vodafone because our existing broadband was slow. However since joining our main line phone worked for approx 2 weeks before we lost all use of it and re installing was so long winded we gave up. Subsequently our broadband connection has now disappeared and again the procedures to reinstate are so complicated, i.e. photograph of driving license isn't clear enough, we are away and staff cannot continue with their work we were told 48 hours max since then the problem with indistinct photograph has arisen. We were contacted and asked to put another code in but we have been unable to enter this code. The gentleman then said it would it would be another 48hours before we could sort the problem and he would contact us on Thursday, it is Sunday tonight so that makes 96hours plus 48 hours previous to this and we have also been asked to go into a vodafone shop which will be a 60mile round trip and at least 2and a half hours out of our day. All in all really poor service, very expensive in time, lost work and generally very frustrating.
Reviewer
Alex
Location
UK
Date
13/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor quality customer service:
Asked for a home move the line doesn't get moved at all. This then meant another months wait for it to go through after the move in date. This is particularly bad if you're working from home - in my case I had to delegate to a mobile internet hotspot with another provider for an extra £30. Not only that when they did the home move they force a new contract on you which means you're locked in with them again for a fresh contract length. To exit the contract you have to pay the entire cost of using the broadband for the remaining term.
Lines are usually very busy if you want to report any issues of which they're are usually many.
Poor quality line:
Broadband quality is very inconsistent sometimes it just cuts off intermittently. This is not a WiFi interference issue either WiFi packets are consistently echoed back from the router.
Sometimes the entire line goes down for a day in this situation I then have to delegate to the mobile hotspot.
Reviewer
Keith
Location
Salford
Date
13/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had lots of broadband problems over christmas .3 engineer visits 3 diferent occasions.vodafone say its not worth compensation so im going back to ee and taking all my phone contracts with me .poor service and a bad response from vodafone
Reviewer
Yanislav
Location
Cliftonvile, Margate
Date
09/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give 0 I would even -1! So unhappy whit the company.waiting already a month whit no internet at all by their faults and only now after I phone them they told me that they are not in my area anymore and I'm not able to use the internet anymore!!! One month of waiting for them to sort it out!! During this time spending money for data hot spot connection ... Don't waste your money!!!!!!!!
Reviewer
Kara baker
Location
Glasgow
Date
05/02/2022
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Non resolve of issues they expect me to keep paying for hotspot on my mobile network 1 week of no net is serious when it's connected to heating, Tele and childrens device for homework, they have passed me from pillar to Post sent engineer out to test to find out faults on Vodafone's side authorisation error, they took two payments for privilege of no service this week, Im at end of my tether trying to deal with them, why wouldn't they admit the fault was on their side on first place
Reviewer
AC
Location
Devon
Date
03/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Multiple issues with the line, support get you wasting hours checking unrelated issues.
If you miss a call from 2nd line support your given a number to ring back on with a reference number that isn't recognised, meaning you have no way to call back. They will waste days of your time, I regret ever joining
Reviewer
Vinay
Location
London
Date
03/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This entire exp. with Vodafone for the last one month has been the most painful experience of my life (and I have survived a plane crash)
Reviewer
Lima
Location
Hatfield
Date
02/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give zero star, i would. I'm surprised vodafone is allowed to trade with the service they provide. This is just a daytime robbery. They promised so much and deliver so little. I signed up with them about three months ago and the landline has not worked. They strength of the wifi is the lowest we've ever had it. When we finally got through to someone he was full of excuses. Now the broadband has stopped working completely. Spent hrs on the phone with no answer. The phone eventually cut off. The service they offer is painful and OFCOM must act.
Reviewer
James
Location
Chippenham
Date
02/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unethical Business Practises!
Without a service since 10th September 2021 it's now 2nd January 2022
5 MONTHS WITHOUT SERVICE !!!
Key points:
* Contract taken out April 2021
* No service since 10th September 2021 and ongoing
* Highly documented case file.
* No signal in my area since the start of the contract
* Poor customer services & wait times
* No resolution / compensation
My requests:
* Immediate termination of contract with no termination fee.
* Immediate refund for all months I have paid and not had any service.
Having taken out a contract in April 2021 in my local store in Chippenham I have received a non-existent service. I have had no signal during my whole contract in my area. 5 months into the contract on the 10th September, my phone malfunctioned through no fault of my own. Please read my case file for more information on this. I have since been without service. The first collection was an ordeal. Having reported and arranged the pickup of my phone for examination, Vodaphone sent DPD to my home without the bag to send the phone in. This caused stress and aggravation. It also delayed the process. I then received a 'new phone' (reconditioned?) some weeks later. Unfortunately, this phone has a malfunction. It's not able to read sim cards. I followed the procedure online to register it and it failed. I then went into my local store to get another sim card replacement which also failed to work.
Having spoken to customer services on multiple occasions one phone call even lasting upwards of 2 hours the problem remains the same. This being as it was when I reported the phone not working and without service since the 10th of September. My last conversation with customer services left me feeling very disheartened. The woman explained that the phone would need to be taken away for examination like it did on the 10th of September. I would then receive a 'new' phone which would be my 3rd google phone since April 2021. I wasn't happy with her response and how I've been dealt with. Nor would I be happy to receive a 3rd google phone in 8 months. Following this I then went into my local store again to speak to the manager who had no interest in helping me.
I intended to leave the store with a working phone and unfortunately this did not materialize through your company policies, which leave a lot to be desired! I have been extremely patient and polite through this whole sorry episode. I have spent literally hours being thrown around Vodafone call operatives like a rag doll. I’ve been using my spare time and I have also taken time out of work in doing this and even driving to my local store on multiple occasions.
I have had enough. Vodaphone have shown no responsibility, no service, no respect, or sympathy to my situation and continually pass me from pillar to post hoping the problem will go away! I have never been treated like this in a phone contract. I have kept to my end of the contract paying for the service. Vodaphone have breached their contract with me.
I am now in the process of terminating the contract. Vodaphone employees have explained to me that this would cost me £461 which is more salt in my already open wound. I have taken legal advice and clearly intend to leave without a termination fee and request that I am refunded for each month I have been failed service. This being from the 10th of September and still on going.
Summary:
Go spend your hard earnt money elsewhere. They will and in my case breach there own contract with no regard for the customer. This company are committing day light robbery in front of our eyes. AVIOD AT ALL COSTS!
Reviewer
louis
Location
uk
Date
31/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
couldn’t write a worse review if i tried but unfortunately my brother was sold into buying it as it was cheaper than BT , it’s cheaper for a reason , nothing runs at a sufficient speed nor does it stick to its 60mb promise , if you ask me , stay clear
Reviewer
Liz
Location
Worcestershire
Date
31/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My Internet has completely gone down multiple times over the last year. The customer service is awful, the wait time is really long. I've been disconnected from the customer service and then.had to rejoin the queue again. My Internet always cuts out or is very slow. My advice for anyone is to pick another provider. I will be changing as soon as I can.
Reviewer
James Smith
Location
UK
Date
28/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I was told Vodafone was good for fibre broadband but my experience is not great. When my install was complete the range of the router was very poor and worse than my previous old modem. Additionally it cannot cope with multiple devices and speed drops noticeably when streaming tv. Their online chat bot is rubbish and if you do get to an advisor they are unable to help much either. I really wouldn't recommend this provider. No wonder they have to offer cheap deals to get customers.
Reviewer
Daniel
Location
Bridgwater
Date
25/01/2022
Ratings
Satisfaction
5.00 stars
Comments:
Got to be honest I was dubious the customer care team were excellent we was struggling to understand each other but he was so patient, got me to send pictures of all the codes and worked out the install from his end the broadband is perfect speed, a good deal £18 a month £90 free gift voucher
Reviewer
Paul
Location
Pinner
Date
24/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1 hour wait to be told no service in my area after checking online if it was available. Awful service. Go with Sky much better response time.
Reviewer
Petra W
Location
Croydon
Date
24/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
On the 7th of October 2021, I first reported an issue with my broadband. Vodafone customer support informed me that the issue is related to ongoing work in my location, and that I am free to switch broadband providers. Since then I felt pressured to leave after receiving texts and suggestions from customer service advisors. Working broadband, on the other hand, is essential for me because I currently study online.
On the 12th of December, I spoke with a Vodafone customer service representative and was once again offered to leave. He informed me I'd receive a refund of £22 per month for the time the service wasn't operating, as well as £8.06 per day in compensation and no cancellation fees, because Vodafone joined the Automatic Compensation Scheme for broadband and home phone services using the Openreach access network. Everything meant to be calculated with the final statement.
I decided to leave a day later. I switched to a different provider and contacted Vodafone. I was told that after my contract with Vodafone ended, I would be entitled to compensation. Since then, I've spoken with two more Vodafone representatives, who both gave me the same advice.
However, I received a phone call from James from the Vodafone Director office a few days later, informing me that I WILL NOT RECEIVE THE COMPENSATION because I ALREADY LEFT THE COMPANY.
He ignored this was advised by their customer support representatives. Ignored their system notes or recorded phone calls. Eventually, he offered to refund me £50 as a goodwill gesture, which bears little resemblance to over £400 I should receive.
This treatment has left me feeling mistreated and frustrated. Financially, things had been going downhill. I'm a mother of two, recently have been made redundant and currently pursuing an online accounting degree. I was unable to study due to my lack of broadband access, and this compensation meant to cover course extension fee.
Reviewer
Gordon
Location
Colchester
Date
19/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The wifi internet speed is so slow that I couldn't even make a WhatsApp phone call
Reviewer
Riley
Location
Caerphilly
Date
17/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have been without Wi-Fi for weeks now. Vodafone has sent out engineers 5 times to do something about it and yet the problem still persists while they insist there is nothing wrong with our connection. This is not on, I’ve been missing work due to their incompetence. Will be looking for another provider ASAP.
Reviewer
Jon
Location
Scotland
Date
16/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
If your looking to spend hours and hours on the phone dealing with Asian representatives of Vodafone trying to resolve issues your having with the service then look no further, you have found your cheap broadband provider who at every opportunity will try their very hardest to heap misery on you. The old saying of “you only get what you pay for” is very true in this case, cheap broadband with bad customer service.
I managed to get out before I was tied to them for two years by leaving within the 14 days grace period of my contract but even that had its drama, twice I was threatened with a early termination fee, the Asian team thought it was ok to use this tactic to stop me leaving the service and then after I cancelled the service the broadband still remained and again I spent hours on the phone telling Vodafone that I had cancelled the service and wouldn’t be paying for a discontinued service which consumed my whole Saturday morning. Vodafone customer service is one of the worst I have ever experienced.
Reviewer
Karen
Location
Bampton, Devon
Date
16/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband so slow it buffers. Just realised I am being charged £35.81 a month instead of the contract amount of 23.00 can't get through to customer service, and can't access my account. Apparently my email, phone number, and password are not recognised. Absolutely disgusted, if I could give a zero I would!!
Reviewer
Andrew
Location
Milne
Date
12/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
After a dreadful time, I switched providers and Vodafone even got that wrong. I am currently without landline or broadband as they stopped the service early when I repeatedly asked them not to.
The last time I dealt with a company so chaotic and dysfunctional was Solarplicity, who went bust soon after. The one plus is that forewarned, I have sold my Vodafone shares.
Reviewer
Margaret Conlin
Location
Northern Ireland
Date
10/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unable to contact yourselves, wrong name etc and no help. Would not recommend or use Vodafone ever again. Have spent hours on phone on chat and direct call but still no satisfaction
Reviewer
guy
Location
shepherd bush
Date
07/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My first experience with Vodafone and its been my worst experience with any company in my life. 4 weeks later i still dont hav broadband . customer service does pick up phones fast but their powers are essentially useless. This company is bordeline scam. I know all the paper answers of the customer service team by now as ive been on the line with then several times a day over the last 4 weeks. Apparently they dont even have records of that. They are utterly useless mostly.
Reviewer
Kay Armstrong
Location
Liverpool
Date
06/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Overall the broadband is ok but I’ve had problems connecting certain devices. My epson printer would not connect but was fine with regular Vodafone so I had to buy a new printer. My Amazon max firestick wouldn’t connect either so had to return and purchase a regular firestick. Once my contract ends I will be changing as there is obviously something not right if certain devices won’t connect even with help from Vodafone Technical.
Reviewer
Daley
Location
Cambridge
Date
06/01/2022
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I chose Vodafone when moving into a new property.
Wi-fi hub was delivered on time, and activation went ahead as scheduled with no issues.
So far, after around 3 weeks, I've had no issues, speed is on par with predicted speeds, signal is strong all over the house and no drop outs.
I haven't had a need to contact customer service so can't comment on their effectiveness, but I've been a customer of their mobile service for years and they have always been helpful
Reviewer
Nigel
Location
Bristol
Date
04/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible swapped broadband from Virgin after 1 week the service went down now been with out internet or phone for 4 days making complaints and getting nowhere. Customer service is non existent. When you do get through they cannot be bothered to help
Reviewer
Sznakker
Location
Debrecen, Hungary
Date
03/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Total piece of garbage, internet keeps blacking out, sometimes it has 20 minute intervals of "internet, no internet", customer service takes 40 minutes to pick up the phone, and it won't even help. Never even think about purchasing from them...
Reviewer
Paula
Location
Tyne and Wear
Date
02/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
5GHz works but 2.4GHz only works if I am right next to the router and 2 of my devices are not compatible with 5G network. After many, many web chats, and timely phone calls, Openreach engineer call out (first one missed) many calls to tech team 2 and call backs from other people trying to fob me off with a booster. I finally got them to send a replacement router - this was like getting blood out of a stone. They just send you around in circles until the 14 days is up. If the new router still doesn't work then I will be contacting Ofcom.
Reviewer
Mark Hall
Location
Lincoln
Date
02/01/2022
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Had BT broadband for years but the internet package crept up over the years from £25 to £65 which is a ridiculous price.
I chose Vodafone broadband as it seemed the best deal for me. I’ve had it running for a fortnight now and never lost a connection and the speed is on par with BT. I live in a very rural area so was quite worried about the speed but really nothing to worry about. What’s more my neighbour who can’t afford broadband is connected to mine and she can get a connection anywhere in her property so the router also has a really good signal… no booster needed.
So far it’s been excellent but I guess time will tell.
Reviewer
ARJUN
Location
DERBY
Date
29/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone making business saying lies to customer. Cant manage the transfer of my service to new home, ruined all Xmas holidays without internet. Even on intimating month before my move, promised initially 17Dec, 20Dec, 23Dec and finally 29Dec with messages on confirmation of engineer turningup for activation and with misguiding and making us to sit at home waiting for engineer and end day no one will turnup.. Even on the day, when I called they confirm engineer is conming, at one point even escalated to their manager and he surely confirmed me 29Dec2021 was booked and ended up same routine. They do business with all lies and misguiding the customers and ultimately I have choosen to cancel my account. Never again to Vodafone..Dont have words to describe there worst service running with lies..Wasted all my prsonal time and holidays..I will not leave with it, I will sue these guys with all the false promised evidence information and recordings I have..
Reviewer
Keith
Location
Middlesbrough
Date
29/12/2021
Ratings
Customer Service
2.00 stars
Comments:
I agreed to upgrade to full fibre bt came out to on the 2nd or December but could not get the cable down so I've had no phone line or broadband for a month called Vodafone on numerous of time with the same answer we are trying to get this resolved but then have the cheek to charge me for something I don't have but they say it is with it been activate on there side they are just a joke of a company
Reviewer
Sandra Bromley
Location
Stafford
Date
28/12/2021
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Can't wait till February when we can move to a better provider. WiFi on Kindles has been appalling, having to resort to main wired computer. Advertise average download speed of 63Mbps, (minimum speed should be 40Mbps), suffice to say we do not even reach the minimum - our speed is in th very low 30's, with only 1 computer on OR 1 Kindle. Constantly drops out and we are very low users. Sometimes wifi off for days. Service call has been able to rectify speeds/connection to wifi but it doesn't last. Get tired of rebooting modem. Think very carefully if you're thinking of moving to Vodaphone!
Reviewer
ian fisher
Location
whitby
Date
22/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Total joke of a company & never again will i go back to Vodafone. My internet was very very slow. So started speed testing and i was only getting around 16g all the time. I am paying for fast fibre. My speed should be Max – 44g Min 30g and what i did not see when joining them on their web site but it does say on my paper contract theres a Min guaranteed speed of 23g. So contacted them by chat line and they said my speed was at 44g & to test using www.speedtest.net which is what i was using anyway. I then had to phone a engineer who first i could hardly understand and he said i was getting 44g. Then after i started carrying on with him. Hi said look your min guaranteed speed is 23g and that’s what your getting. `Yet he had just told me 44g` I said will i am only getting around 16g and he said that’s good and all you will get. Then put the phone down on me. I then what down to my mates house who is on Vodafone to test his and his speed should be 66g. But all he was getting was speeds around 25g and its been the same in the 4 times i have been down. I am paying for fast fibre and getting standard speeds, So you can clearly see what there are doing. Offering fast speeds at the lowest prices and supplying you with the min guaranteed speeds. Same as talktalk did years ago. Shocking & disgusting. Go with them if you dare.
Reviewer
John
Location
Bishops Stortford
Date
14/12/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Very poor service. I paid extra for the 4g backup when the broadband is not available, surprise surprise that doesn’t work. Takes hours to get through to them go somewhere else don’t go to Vodafone.
Reviewer
Ikka
Location
Kent
Date
11/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the most unreliable broadband I've ever used. And it is near impossible to reach their customer service, I was in a queue for 5 hours, only to be randomly cut off.
Reviewer
an Lips
Location
Ross on wye
Date
08/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful. switched from Sky and the broadband Superfast 2 is awful. kept dropping out.Wifi terrible even with extender and speeds are not what they claim at all. Never had any trouble with Sky previously. Asked to be released from contract for breach as they aren't providing what they claim but of course they claim speeds are ok, doesn't drop out, oh and they can't predict any drop in wifi. Avoid at all costs.
Reviewer
Alex Wilson
Location
London
Date
02/12/2021
Comments:
One of the worst experiences with getting broadband I have ever had. Router was delayed by 4 days, and they were unable to provide any insight as to when I could potentially expect it. I also realised that they had recorded the wrong address to deliver the router. After contacting them to correct the address over a week before the scheduled delivery day, it was still delivered to the wrong address which resulted in an additional delay. Getting through to them takes almost an hour, and once I am speaking to customer service, their connection is very bad and choppy. Terrible provider and ended up going with Hyperoptic instead
Reviewer
Caroline
Location
UK
Date
01/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Constantly dropping since I moved to this area, they told me I need a new router which may help, but only if I sign up for 18 months.... a VERY long contract for something that "may" help. Tried to cancel today and they refused flat out to let me as I failed security. Told me if I cancel my DD they'll put me into bad credit. I'm not trying to access any financial details, just to stop paying for inadequate service. Bunch of jokers. I now have to load ID into their system to prove who I am so I can cancel... means at least 48 hours more stuck with them.... I wonder why the system is so impossible - there's only one beneficiary here!
Reviewer
MR WALLABEE
Location
SUTTON
Date
30/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not even connected so whole thing cancelled. It is a disgusting service as absolutley impossible to speak to anyone in the uk and no connection sorted as promised so without internet now and without a land line . A complete utter disrgrace!!
Reviewer
Sparrow
Location
Wales
Date
29/11/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just tried ringing Vodaphone on their 0333 number. Was holding for 27 minutes listening to recoded messages & music before actually speaking to anyone. Then, when I did speak to Customer Service I just could not understand her! I gave up in the end.
Reviewer
Darren Marcellus
Location
Manchester
Date
29/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
I wouldn't bother joining these, obvious we get times we need to reset the router but this router just takes the living piss, the internet cuts off every time you reset it were it takes you hours to get it up and running doing daft things having to hold the reset button in whilst powering it on, I'm cancelling my service in January Vodafone will not be getting no more custom from me. Never found it so bloody difficult resetting this stupid backwards router. I'd rather go unlimited data on my SIM than there crap broadband
Reviewer
Andrew
Location
Doncaster
Date
25/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Crap...Avoid!!!
Buffering,Stalling and Useless.
Customer Service Inept and just pass you from pillar to post withoutout any resolution...
AVOID AVOID AVOID... WORST INTERNET SEVICE I HAVE HAD SINCE DIAL UP...
Reviewer
Richard
Location
Bedfordshire
Date
24/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having been with Vodafone for almost 4 years we took up their great offer to upgrade to full fibre. What a mistake! Order failed on two occasions due to their mistakes. On their third attempt, they booked our engineer in, but when he attended he couldn't get us up and running as he was not a multi skilled engineer. Two day later another engineer arrives (unannounced), and finishes off the install, telling us you're all good to go. Ten minutes later, our line and internet disappears. This was one week ago. Since then, hours on the phone and on chat, promises of resolutions in hrs, the 24hrs, then 48hrs, but nothing. Impossible to speak to a resolution team, and they won't even offer mobile broadband whilst we're without any connection. Word of advise - this lot may offer very cheap deals, but you unfortunately get what you pay for - AVOID
Reviewer
Anna
Location
Bristol
Date
22/11/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Absolutely happy with my vodafone broadband. Speeds are good and although my plan ended a few months ago I still only pay the incentive price (it's not gone up in the almost 2 years since I used them).
Internet used to cut out every now and again at the beginning of the pandemic but customer service was very helpful and kind and reduced the amount I had to pay due to the network cutouts until it was working better again.
We often have strong winds in Bristol but internet is mainly reliable.
I definitely recommend them.
Reviewer
Ahmad
Location
Chaudhary
Date
20/11/2021
Comments:
This is the worst broadband I have had , unreliable always slow , made my work from home live living hell . Keeps me dropping from my meetings
Reviewer
Christian
Location
Port Elizabeth
Date
18/11/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish speeds for a service that's supposed to be a 20m line... Lucky if you get 1.5 on a good night... Windy weather.. Bad rain... Goodbye internet connection! Joke
Reviewer
Peter Williams
Location
Knebworth
Date
16/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Never managed to get signed up. Only wanted broadband and not the rest of Vodafone's added on package. Went through the whole process and I was informed that I did not pass the Credit checks? (which were perfectly fine). They were offering a really good cashback deal at the time and I feel they were avoiding my custom so that they could avoid the cashback.Went else where.
Reviewer
Chris
Location
Hampshire
Date
12/11/2021
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Internet will regularly drop out, most days, often multiple times. It returns quickly but the repetition is beyond irritating and would make it unusable for anyone working from home.
Reviewer
Andy
Location
London
Date
06/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I never even got going. Signed up for broadband with plenty of time to switch from Plusnet without dropping connection. They never sent me a router. Had to reapply. Two week wait for activation. They didn’t activate it. Called every day for a week to be told “we had to resolve a fault on the line, it will be active by midnight”. Got bored of hearing that and have applied for BT but will now be a whole month without wifi AND will have to pay to return the router. Thanks for wasting my time and making working from home completely impossible.
Reviewer
Muhammad
Location
Bessacarr Doncaster
Date
03/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
An absolute joke of a company. Would not recommend at all. Do your research before getting bound into a 24 month contract. Signed up to Broad band superfast 2 (63mbps max) and their website after assessing my postcode gave me an estimated best speed of 43mbps. No where near that, I get 22mbps. I've cancelled two of my mobile contracts with them and can't wait to get this joke of a contract to be over. Customer services have no clue what they are talking about. When anyone raises concern over speed when they first sign up, they want you to run a diagnostic to go past the 14 days cooling off period.
VERDICT:STAY AWAY!!!!!!
Reviewer
Julie
Location
Derbyshire
Date
30/10/2021
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
This is the most frustrating broadband provider I have used so far. The connection, stability and speed are hideous Miving providers ASAP. Can't take it any more
Reviewer
David C
Location
Wales
Date
29/10/2021
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Unable to access certain websites. Despite online support from Vodafone technical support, this matter could not be resolved. Tried switching off all content control and this still didn't work. Decided to switch providers within the 14 days from account opening to another provider and this has resolved my issue, websites can now be accessed.
Reviewer
Anthony
Location
B64v6ja
Date
29/10/2021
Ratings
Satisfaction
1.00 stars
Comments:
Crap service I had months of poor connection and the customer service was a nightmare
Reviewer
Ray Radford
Location
clearwell
Date
26/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Diabolical speeds 22mbs BELOW the contracted 35mbs average speed. Streaming in the evenings rubbish, can't ever watch a film.
Reviewer
L
Location
Belfast
Date
25/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Thee worse company! Hadn't even had my broadband activated and had all sorts of problems.
Took over 4 weeks for them to try get my broadband in and if I hadn't of cancelled god knows how much longer they would have been, to much messing about with them!
Reviewer
Steve. A
Location
York
Date
23/10/2021
Comments:
Worst consumer experience I have ever had.. Vodafone wi fi is rubbish without using wi fi extender. Vodafone now blocked my exstender from working via router update to get me to upgrade to Pro package that has there own WiFi exstender.. This is just wrong that Vodafone can get away with this. Complaints will not do anything about this... They all have different views on this and basically say nothing they will do or even try you will just be passed around from one person to another . Upgrade or no wi fi...(BE WARNED) 6weeks and over 30 hours on the phone to Vodafone... If you want good advice I would take it from someone that has had experience with them., AVOID AT ALL COSTS,,,
Reviewer
Dave Mac
Location
Bath
Date
23/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tried to get there new service unable to deliver it very rude could not get hold of anyone have now rejoined BT and returned all their stuff
Reviewer
Tanya
Location
Belfast
Date
21/10/2021
Comments:
The worst provider ever WiFi is always too low to connect to anything never had this problem with any other provider. Its a complete con stay away from it
Reviewer
Michael
Location
Yorkshire
Date
16/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Got vodafone as my contract ran out with previous company, it was OK at first up to 30mbs a couple of months later it went down to 5mbs, rang Vodafone they sent an engineer he said it was my router, when I rang Vodafone to see when my new router would arrive they said they would send an engineer who said I need a new router, for some reason Vodafone carnt accept I need a new router,
The customer service is non exsisant, stay away do not use , I carnt leave because Vodafone haven't signed up to to ofgems code if your WiFi is slow . But there's a new kid on the block BRSK whos wifi is faster as soon as I can I going with them carnt wait
Reviewer
keith
Location
north yorks
Date
13/10/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
swapped to vodafone seemed a good deal, they created an account but unable to access it, eventually after 1 hr wait on phone to customer service sorted it. Unable to get speed as promised only 20mbs. Customer service a total joke, unable to understand advisor.
Left after 10days. An utter shambles for broadband.
Reviewer
Matt Siefert
Location
North London
Date
05/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Absolutely shocking company. Managed to mess up my broadband order due to "technical issues", and after asking me to place another order it developed the same "technical issues". Needless to say, I cancelled my "order" right there and proceeded to go with another provider. Their customer service is inept to say the least and I would strongly recommend that, if you're currently considering going with Vodafone, you think again!!
Reviewer
Sran
Location
Derbyshire
Date
05/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I work from home, decided to change from sky to vodaphone...big mistake. Only get decent internet in the kitchen, anywhere else it is terrible, I need to be on video chat for work, this constantly fails. If two people try to be on the internet, then got no chance.
Rang customer service and all they said was to buy a WiFi booster and that they couldn't help me any other way
Reviewer
Mike Barratt
Location
Winchester
Date
01/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I wish I'd never used Vodafone for broadband using their Gigacube. We have two, one at home and one at work and they are worse than diabolical.
Several reboots are required a week to even get service although speeds are good for the first 10 minutes after a reboot.
The two routers are in seperate towns so its not a mast issue.
We pay for the unlimited service which is supposed to give unlimited everything and as fast as possible. Its simply not true.
Honestly, do yourself a favour and steer clear of this service.
Reviewer
Matt Nicholson
Location
Newport
Date
01/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly steer clear! I've been with Vodafone for 2 months now and probably only had 1.5 months worth of internet, doesn't sound too bad but when you work from home it becomes an issue. Customer service is absolutely shocking. You won't get anything out of them on live chat but copy and paste messages & slow as hell to resolve any issues. If I had the choice this would be a 0 star review.
Reviewer
Flanners
Location
Kent
Date
26/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Swopped from Talk Talk to Vodafone due to proce rise. Router could not send out signal needed to operate my Home Security, laptops etc. Only thing that worked was a Firestick. Called fobbed off speed issue would improve...not speed router is a POS...which they have altered so you cannot change channels etc. 3rd day called Talk Talk booked new activation; day before live phoned vodafone to cancel within 14 days. Got £100 voucher from deal...got £100 ,from Talk Talk. I shudder to think what service vodafone would be like...being fobbed off and lied to by a call centre in India gets tedious when you are sitting 2 foot from a router to allow an internet connection. Useless provider DO NOT go anywhere near them.
Reviewer
Alister
Location
Edinburgh
Date
25/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Contract is for a max speed of 76: Current download speed is 2.1 and upload speed is1.2, which are regular occurrences. According to Vodafone this is"quite acceptable and there is nothing wrong with my service"
I've asked them to explain how this can be the case, but they tell me that everything is OK and there is nothing they can do.
Having put up with this service for abou three years there is something I can do, and have now done; I have signed up with a new supplier who I hope will give me the service that I am paying for.
Suggest that anyone thinking about Vodafone gives them ma wide berth. They aren't interested in sorting problems, and given their atrociously bad speeds and service, take money under false pretences!!!
Reviewer
Matt Henrey
Location
Hove
Date
23/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet has gone down twice in one month, each time for a period of days! Have to hassle daily to get it back up. Both times they promised £8.06 a day for outage, and yet nothing has ever appeared on my bank statement. Requested again. Another promise. No money. Incredulous.
Reviewer
Jim Gillan
Location
ARBROATH
Date
21/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible broadband , I changed from sky to Vodafone , first of all was told what speed I would get , never happened so they changed my contract to another ok be for speeds I should get still don't get them virgin media are about to come into our area as soon as they are I will be moving broadband.
Reviewer
Gerry abrahams
Location
BIRCHINGTON
Date
21/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I made a complaint which they say has been completed but have given me no details of the result. What is the point of a complaint service if they keep the results to themselves-?
Reviewer
K Griffin
Location
Nort west UK
Date
19/09/2021
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Slower than Plusnet and Sky by a good margin.
Big mistake signing up to Voda Broadband.
Cant wait for contract to finish.
Reviewer
Donald
Location
Sheffield
Date
17/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Ordered the broadband and they said it will take 2 weeks. A week before, online chat with India's admin team and they said everything is fine. Checked and 2 days before activation because I had not receive the hub and then said everything will be fine. Only on the activation that they told me the order was cancelled and I had to wait another 2 weeks. Shocking. Went with TalkTalk instead.
Reviewer
Gerry abrahams
Location
BIRCHINGTON
Date
08/09/2021
Ratings
Satisfaction
1.00 stars
Comments:
After applying they messed up my address then told me they could not accept me.They then told my present supplier I had moved house-not true.Finally they set up a direct debit.
Never known such confusion
Reviewer
Chris B
Location
Birmingham
Date
05/09/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
2.00 stars
Comments:
Installation was a nightmare - I was promised a date and it was actually installed months after, leaving me without any broadband for weeks. Customer service throughout was a nightmare with endless phonecalls with clueless staff and no continuity in support.
I eventually got a compensation deal which was way less than they would have been forced to give were they a member of the ofcom automatic compensation scheme, that they have said they're joining imminently for several *years*. They refused to negotiate and I didn't want to deal with the paperwork for the regulator, so had to accept their pathetic offer.
Finally, the router they provide does not allow you to change the wifi channel, forcing all sorts signal strength issues and interference with bluetooth, etc. Baffling.
Almost impressed to find a worse provider than Virgin Media.
Reviewer
Rod
Location
London
Date
17/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone are a terrible provider. They lied about the speeds I could obtain. They then claimed I had to wait 2 weeks for speeds to "settle down" to reach maximum, which took up the cooling off period. Then speeds were no better. Speeds have constantly fluctuated generally 50% lower than the promised speed. Additionally customer services claim that you can give notice until the contract ends, therefore the promised 18 month contract becomes 19. Yet another dishonest business practice. My recommendation would be to avoid at all costs and try to find an honest broadband provider
Reviewer
Munaf Altameemi
Location
Warrington
Date
17/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
There was an internal administration error at Vodafone which caused our broadband internet to be disconnected. After spending hours on the phone with Vodafone support being switched from one person to another, we were told that it will take 14 days to reconnect back to the internet. This is unacceptable as we work from home and Vodafone’s mistake has caused us a lot of inconvenience and stress. We decided to cancel our contract and will be looking for another provider. We have been with Vodafone for years and their customer service and technical support used to be a lot better.
Reviewer
Connor Sheedy
Location
Cork
Date
05/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Recently signed up for broadband and TV. An 'engineer' hurriedly came out plugged in a box and left. It didn't work. I called Vodafone. They said wait for 48 hours. I did and called again. They said wait longer. I did and then was told someone had forgot to close my order and that had now been done so would be working in 24 hours. It did not so I called again. I was told an engineer would be out within 24 hours. Nothing for 48 hours so I chased up via email their twitter page which just said "someone should call you". I just had a call to tell me an engineer will be out in 4 days. This is already 60+ hours after I was told an engineer would be out to me in 24. Everyone completely unapologetic as well, really wish I'd read these reviews before signing up. Will be cancelling ASAP.
Reviewer
Neil H
Location
Stoke on Trent
Date
02/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I made a big mistake by switching to Vodaphone from Sky, Sky said my package was going up by 50% so thought I would look elsewhere. Phoned VP and agreed a new package, received an email and discovered they had put me on the wrong tariff, they asked me to phone them on activation date and they would upgrade me to the package I asked for. Phoned on activation day, they said I should call again the next day because my account had not been set up yet. Takes ages to get through btw. Received router, only to find I can't get a wifi signal upstairs in the bedroom, never had an issue with Sky. Called VP this morning, they said I should have been told when I took out the package (Superfast 2)that the signal would not reach other rooms, I said was not told this and would definitely not have gone with VP is this was the case. They now say I have to pay an extra £6 per month to get their Pro account. This means I will now be paying more than Sky's offer. Was put through to three different departments, one said a technician would come to my house to install Pro, next person said this was rubbish. Arrrggghhhh!!!! Don't not use VP if you can help it.
Reviewer
Colin McLeod
Location
Middlesbrough
Date
01/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid this company at all costs.
I have been with their broadband service for 18 months and my contract comes to an end in 4 weeks time. During the whole of the 18 months the service has been absolutely dire - by far the worst service I have ever received.
The problems:
Download speed estimated at 35mbps when the order was placed - with a guaranteed minimum speed of 24mbps. I have NEVER received 24mbps never mind anything anywhere near 35mbps. My speeds have varied between 7mbps and 20mbps (with an average I would estimate at 15 to 16 mbps)
Dropout - the router signal drops out on average 3 to 4 times a day (sometimes only for a few minutes but very disruptive nevertheless)
Upload speed - non existent at around 1mbps
Customer service - absolutely dreadful. You go through the same routine every time you call (and always asked to send them a photo of your internet connection !!)
The app - all but useless. Doesn't work most of the time and when it does it is inaccurate. Supposed to be used to contact customer service - don't bother, it doesn't work.
And guess what - now I'm in my final month with renewal coming up my speed has suddenyl shot up to 27mbps download and 7mbps upload. Well they aren't going to con me into staying with them.
The problem, after reading the reviews is - who do you trust to provide a good service?
Reviewer
Adam
Location
Cannock
Date
30/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I ordered my vodafone broadband online taking them up on an offer of a £75 gift voucher after 120 days, the time has come to claim my voucher and vodafone have passed the buck to a third party called giftcloud who have no record of my purchase despite me sending them a copy of the "proof of purchase email". They say Vodafone have no record either???? So how come Ihave a vodafone router and vodafone take money from my account.
I only took their offer as it worked out cheaper over the contract by having a £75 voucher.
Deceitful misleading uncooperative I'll never use vodafone again!!!!
Reviewer
David Chadwick
Location
Stoke-on-Trent
Date
30/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I thought I knew better then all the negative reviews, they can't really be that bad I thought!! Well I really wish I'd listened, DO NOT go near this company, at first my broadband speed was fine then after about 6 months it became shockingly slow, their tech support couldn't fix the issue so they gave me a 15% discount, I was getting less then 50% of the speed I should have been getting but only a 15% discount! Would not let me terminate my contract and they were meeting the guaranteed minimum speed, read the small print because it's worded like this...
- Your estimated speed 50MB
- Average Speed 62MB
- Minimum speed 40MB
- Guaranteed Minimum speed 25MB
I foolishly thought the mimimum speed was the minimum i would get, currently getting just over the guaranteed minimum, strange how I was getting much faster at first when I coould terminate my contract for free..
So, termination fee, according to the price plan I signed up to should be £4.62 a month for remaining term on my contract, taken from the price plan in the terms and conditions on their website and also from the email they sent me when i cancelled! Except my final bill is much more than this amount, why? After speaking to multiple (useless) customer service agents they tell me that the way this is calculated was changed in Feb of this year and the price plan on their website and email is old and outdated! Have they just made that up? I mean it's right there in black & white in their own terms and conditions!
Please, please trust all the negative reviews and do not touch this company! I thought I knew better, I did not...
Reviewer
Carla
Location
Liverpool
Date
29/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
This is categorically the worst company, their business processes are so rigid they do not allow for any human in their services. This company cost me £7500 because they got my address wrong twice and because of their ridgid processes we got stung for stamp duty because of a two month delay caused directly by errors by Vodaphone.
When I rung up to stay that there was intermittent delays on the line the customer service agent laughed and said of course there is it happens and wouldn't do an investigation.
This company's business policies are so far away from customer interests they may as well have a motto, 'Customers- do we care? No- just give us your money'
You will be directed to use their app. This is a con you will spend 20 mins talking to 3 different people, each time explaining the problem then be transferred to the phone where you will have to explain again. On the misfortunate days where I have needed to speak to them the average interaction time has been 45 minutes.
Avoid this company at all costs
Reviewer
stace malherbe
Location
kent
Date
23/07/2021
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
poor customer service, ridged and frustrating processes, unable to escalate issues in a timely manner, do not call back as promised, terrible service when something goes wrong, good speeds when it works but if only it worked!
Reviewer
Fraser
Location
Edinburgh
Date
16/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Appalling. They cut us off without warning. We phoned, they said another company had taken the line (VB are required to give you notice if this has happened, so it might not have been true. Five months into a 24 month contract so we couldn't afford to leave even if we'd wanted to). Took five (working) days and ten hours of a combination of phone calls, and chat on their execrable app to restore own broadband connection. Their helpline drops calls, a lot, one of the 'help'ers phoned us back when this happens, two did not.
Reviewer
David
Location
Guildford
Date
16/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Signed up for Vodafone broadband and all was ok until the day of activation. They called me to cancel the engineer visit as apparently not needed but then the service hadn't gone live by midnight. Number of calls later it turns out that the socket in my house needed work (engineer hadn't checked line) and would need to be moved.
All a hassle so cancelled and had to call repeatedly to get it finalised and was still receiving demands for payment after cancellation confirmed. They're also unable to send confirmation emails despite being a comms company.
They just seem very disorganised, wouldn't recommend.
Reviewer
Cristiana Capponi
Location
London
Date
14/07/2021
Ratings
Satisfaction
2.00 stars
Comments:
I don't really recommend.
I haven't received any assistance since we switched from sky to Vodafone.
We are having problems with WiFi, the only you can do is call them and then you sort out yourself!! They are saving money and no sending any one fixing the problem
Reviewer
Michael
Location
London
Date
12/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I canceled my order during the 14-days window and avoided cancelation fees. Internet kept disconnecting and was not able to work. Customer service super unhelpful. This is by far the worst broadband provider. Stay CLEAR and save your money.
Reviewer
David
Location
PERTH
Date
09/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Applied for broadband was told in writing activation date 1July have now been told Someone??? cancelled the order to Openreach so now activation date 26 July with no explanation or apologies.Told I cannot contact the head of customer service..What service???
Reviewer
Charlie
Location
Elstree & Borehamwood
Date
09/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Extremely disappointed to the Vodafone broadband service! The internet has been continuously disconnected since I switched to Vodafone few months ago, almost once every 2 months，which affected my work seriously! Their outsourcing engineer Openreach is just crap, they came to fix it for several times, but never get the problem resolved, the internet keeps disconnecting from time to time! At the end of May, the internet was disconnected again, after many calls and complaints made, they eventually get the internet fixed after 6 days, I ended up had to work at my friend’s place during these 6 days, this is how ridiculous their broadband service is.…
Reviewer
Aaron
Location
Perth, Scotland
Date
08/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone have delivered the worst customer service I have experienced from any supplier ever. As a small business owner with 11 phone lines on the account, they make it very difficult to get any help at all when you need it (even to take out more lines). They don't want to speak to you and do everything possible - via their awful automated lines - to punt you off to a web chat, FAQ, or anything which means they won't have to actually speak to you and provide a service. Webchats are ridiculously long winded and the waiting times for calls are terrible. Expect to waste an hour of your time if getting in contact.
Add in the despicable sneaky charges which get bolted on to your account even when you expressly ask them not to be (for Securenet).
They cut off one of lines in February in error and when they were asked to reconnect it, they started the contract again (and started charging us for securenet again). The line should now be out of contract, but they are now claiming it is not out of contract because it was connected in February! I've raised 2 complaints about this and weeks later have had zero updates. I'm currently on the phone to them while writing this (1hr and 2 mins so far) and it's quite obvious they have no idea about the complaint!
It appears that when you enter into a contract with Vodafone, you are obliged to uphold your side of the bargain; i.e. paying bills on time, but they aren't obliged to uphold any minimum level of customer service. You, as the customer are just required to suffer whatever standards they wish to offer (or not). When the service becomes so unbearable that you need to change providers, they'll gladly charge you excessive cancellation fees for the pleasure of having suffered them. They clearly have no regard for their reputation and the lost revenues they must suffer through the terrible customer reviews. I'll certainly do my best to make sure as many people on as many sites as possible are aware of what they will be facing if they are thinking of using Vodafone.
539. That's the number of minutes spent on the phone with Vodafone in 2021 so far, sorting out issues which they've caused! And that's before I just discovered that once again they haven't cancelled one of the lines we asked to be cut off ages ago and we're still being charged.
Would strongly urge any business owner who values their own time and some simple customer service to stay away. Will be moving all of our lines to another provider.
Reviewer
Graham
Location
Peterborough
Date
29/06/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I have been with Vodafone for just over two years now. Started on the superfast plan but didn't quite get the speed I was supposed to however as stated vodafone gave me a discount for the remainder of my contract. I've had no connection issues as others mention and I have always had good experiences with customer services who have always been very polite and helpful resolving any issues. My area now has the full fibre broadband on offer which I'm due to have connected tomorrow. For me Vodafone have been my best provider for the money.
Reviewer
Mrs. K James
Location
BRIDGEND
Date
22/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have been with Vodafone broadband for over 18months,tied into a contract. I would definitely not recommend this service to anyone the service has been appalling with supply dropping in and out constantly.The helpline service was time consuming and not at all helpful unable to resolve any problems.A very poor service all round.
Reviewer
Gerard
Location
Milton keynes
Date
21/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay well clear of this company. I pay for 900 mbps and have consistently received 60% - 75% below this. Combined with continual drop outs and a seeming inability to play nicely with Sky Q make this one to avoid. Their customer service is appalling with operatives continually lying. They say the problem will be fixed within days and then repeat this lie every time you speak to them. They treat customers as though they are gullible idiots. They lie about having received your test results, they lie about having received City Fibre test results. They blame City Fibre for the fault saying that there is nothing wrong at their end even though City Fibre have confirmed that there is no fault with the line. They deliberately slow walk your complaint so that they get another month's payment from you. They have the absolute nerve to say that on a FTTP Ethernet connection, that your router is in the wrong place! When you ring them (again) with a case reference number, they keep you on the line while they "review" the case. What sort of professional company has a complaints dept that doesn't dynamically update the database to reflect the latest situation for that individual case? An amateur company with no regard, respect or, care for it's customers, that's what. FTTP is supposed to be a "Symmetrical" system where Upload and Download speeds are meant to be identical, my upload speed averages 920 mbps while my download speed averages 270 mbps so as you can see it is far from symmetrical. Vodafone are incapable of diagnosing the problem and even less capable of fixing it. As I said in my opening, stay well clear of this company.
Reviewer
Tomasz
Location
Milton Keynes
Date
17/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I should have 900Mbps and i never had this speed. usually is 100Mbps to max 600Mbps. I stop paying them £48 p/m for do not delivering what we had in contract. Raise case in CEDR and win. Very poor customer service.
Reviewer
Chris
Location
M
Date
15/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
When all working fine, it's fine, and getting good speeds.
But I've experienced poor reliability with broadband connection drops happening frequently across the weeks. This was accompanied by very poor customer service in trying to resolve the issue. I spent 4 months trying to get Vodafone to diagnose and resolve frequent broadband outages. These were happening a few times a week regularly interrupting my ability to work from home. After 4 months of lengthy calls, repeatedly explaining the situation multiple times over to various staff, they closed the case citing 'Your connection issues are below the threshold of 8 drops a day so we wouldn't investigate this'. They have 'kindly' let me out of their 2 year prison contract so now I'm moving to another ISP.
If you have any broadband issues, don't expect Vodafone to sort it, no matter how many times they use "rest assured" straight out of their customer phrase book.
Reviewer
Muaaz
Location
London
Date
14/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Terrible customer service they charge extra every month and say it won't happen again and it still happens do not get vodafone broadband
Reviewer
Laura
Location
Gloucester
Date
10/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stuck without Internet for a week. It's always been slow but no connection now at all. Customer service very unhelpful
Reviewer
Indrek
Location
London
Date
03/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE VODAFONE.
Put in my order for broadband on may 6th. Even though i read reviews, i figured - it'll be fine. It can't be that bad.
+ 14 days after filing order : First order was delayed - had to call them up on activation day(14 days later) and they told me that there's a system error and it is being solved.
+ 17 days after filing order - received a call that the order has been cancelled by mistake and was asked to put in another order
+ 30 days after filing first order - checked order status, activation date was supposed to be tomorrow - order cancelled by vodafone. Contacted customer support and was asked to give them another chance and they'd offer me first month for free - that'd take another 14 days before new activation date. in total 44 days and that's worth 35 pounds for them. What a joke.
Don't use vodafone - go with anyone else, but them. It's just ridiculous that vodafone can't get their systems in line.
Reviewer
Samantha
Location
Caerphilly
Date
01/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved providers to Vodafone. They told me to set up an account. When I tried to do this it didn't work. After one and half hours on live chat, speaking to 6 different people they told me there was a technical issue and try again in 48 hours. Tried again in 48 hours but still didn't work so called customer service. For some reason my pin didn't work which I'm not sure why as it was my daughters year she was born and it worked 2 days earlier. Therefore no one would talk to me and told me I have to travel 45 mins on a train to a local store to prove who I was. I finally got through to someone with half a brain and cancelled the contract before it started. I think I had a lucky escape!!!!
Reviewer
Sisco
Location
Wirral
Date
01/06/2021
Ratings
Satisfaction
1.00 stars
Comments:
No issues for 3 yeas the last 5 months horrendous service, from no internet to dropping out several times a day.
Vodafone rent lines from B.T OpenReach who are in the process of installing fibre optic lines?
Vodafone have the most frustrating customer service!! so time consuming, any several compensation payments later, I went to CISAS and they negotiated release from my contract thank goodness
Reviewer
Michele
Location
Woolwich Dockyard
Date
20/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had Vodafone broadband for two years and my speed averaged between 6-10 Mb in download and 1-0.5 in Upload, and an average of 10-20 drops of the line of 1 minute each every day. I had 8 engineers coming trying to fix the speed and constant drops but nobody managed to solve the problem. So overall this by far my worst broadband I ever had. I also tried to apply for the 15% discount through the App, but like the staircase that leads to nowhere, the same happened to my claim. I'll make sure to tell everyone how awful Vodafone broadband is.
Reviewer
Matt
Location
Bristol
Date
19/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking Internet coverage and even worse customer service. Counting down the days to the end of my contract. Avoid at all cost!
Reviewer
paul
Location
fleetwood
Date
18/05/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
was told up 67MB and i get 26-29MB when i was with sky i averaged 34MB these are the worst broadband providers.
Reviewer
Eduardo
Location
London
Date
13/05/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I have been with Vodafone for four months and when is working is great but unfortunately I keep having problems with the line. Openreach have come out seven times and continue to find problems, have replaced cabling but the problem always comes back. When it works is great, fantastic upload and download speeds and great coverage in the flat on multiple levels. Unfortunately the continued drops, amount of time spent on the phone and lack of continuity in customer service and ownership of the problem gets low marks from me.
Reviewer
Pauline
Location
Liverpool
Date
11/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Switched to Vodafone. Open Reach have installed. Still no router has arrived one week later so no internet. Been told different things, so difficult to contact right people. Several broken promises. Router should be here by weekend! Losing faith. They had promised I wouldn’t be without internet when I arranged the switch. It has made work and coping with an autistic child so difficult.
Reviewer
Charles
Location
Wellingborough
Date
09/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After 4 years of promises I finally gave up, the service was intermittent, the WiFi was awful it was always below what was expected,I was told it is my fault because I have items blocking the signal, it is 4 feet from my phone with no obstructions, calling Vodafone is a nightmare I spent many hours talking to someone in Asia who couldn't communicate well,they got me to replace some of the equipment and purchase a booster which made no difference,after 2 engineer visits in 1 year within days the service didn't improve, I found Vodafone not to trustworthy and being told a good wifi signal was not guaranteed,and I should move the router and clear the room
I hope others don't expect too much from Vodafone
Reviewer
Saoud
Location
Birmingham
Date
08/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Placed the order around 2 months ago but still service is not been activated, keep moving forward the activation date and giving excuses.
One of the customer service advisor says, if you have another mobile contact with us, I can give you data to use hotspot. For getting the mobile data, need to buy another contract from them, so clever they are. Another adviser managed to give mobile data but not enough, run out in few days. Would not recommend Vodafone to anyone, not really serious to solve the problem, not having broadband over a month. Avoid them.
Reviewer
P Selvanath
Location
Harrow
Date
05/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Last two months Telephone Down and broadband frequently down. ever time i call automated message your area surge we working on it. f
Reviewer
Matt
Location
London
Date
05/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor internet connection, frequently dropping below what is expected, ethernet connection doesn't work on the router, and the connection barely extends a few meters.
Have been in contact with Vodafone numerous times over the last month and nothing has got sorted. After an hour on the phone on the last call they concluded that the router needs to be moved and the devices moved closer. We live in a tiny flat, and the router is in a central part of the flat, I don't know practically how this is a solution.
I wish I never signed up to a contract with them and would never use them again.
Reviewer
Mike
Location
Bournemouth
Date
04/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
My first experience with Vodafone and its been my worst experience with any company in my life. 3 weeks later i still dont have all the dongles that are in my package. Internet is dropping out, customer service does pick up phones fast but their powers are essentially useless. This company is bordeline scam. I know all the paper answers of the customer service team by now as ive been on the line with then several times a day over the last 4 weeks. Apparently they dont even have records of that. They are utterly useless mostly.
Reviewer
Matthew
Location
London
Date
01/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful in every way possible. Shamelessly and breathtakingly incompetent.
Reviewer
BillyMcK
Location
Glasgow
Date
30/04/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I put 5 out of 5 on all the star ratings because to me that is what I am getting. I've been with Post office, BT, Virgin Broadband and some cheaper networks. I have to say I have had no problem with Vodafone ever. Very stable connection with an app that can give you a boost button for them big downloads(Call of duty) My ping is always at the best. Speed is very consistent and you get more than what you pay for. Never had a problem with customer service. Such ease of use with this network and it is clear to me that it is the best network around for price, speeds, consistency, customer service and pure customer satisfaction.
Take Vodafone guys.
Reviewer
James
Location
Milton Keynes
Date
27/04/2021
Comments:
Worst experience ever! New fibre connection only lasted 3 days and then packed up. 6 days later and with no sign of anyone at Vodafone having a clue about how to fix it or giving a damn, we cancelled our contract.
BB failed overnight. Nothing done to it at our end but asked a million times to turn it off and on again, check cables etc. Each call to Technical Support was like reporting from scratch, no history of previous calls recorded. The only easy bit was cancelling, they didn't even try to keep my business. Avoid Vodafone at all costs!!!
Reviewer
Trevor
Location
Leicester
Date
24/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have been with Vodafone broadband for several years. Regular dropping of the broadband connection over a period of several weeks has become almost an annual event. Their techinical helpline, even if you can manage to get past their robot assistants, is next to useless. After being talked through the usual farcical script of unscrewing the test port in the telephone socket etc, I have usually eventually managed to get Vodafone to agree that there is a fault. In the past it has often been resolved by them re-setting my router. This year, having had more than 10 drop outs a day, I've had two engineers out who have checked the system and made some changes both in the house and in the cabinet over the road, but although there has been some improvement it's still dropping out, mainly in the evenings. The last engineer was very clear that if the problem continued it was a problem with Vodafone and not the network. I'm absolutely disgusted with the appalling level of service, and I would advise anyone looking for a broadband provider to avoid Vodafone like the plague.
Reviewer
Stephen
Location
south yorkshire
Date
23/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Avoid vodafone broadband. If you have had a good experience you are extremely lucky. Claim tobe all uk based customer services.
I have spoken to iftaqar mustaffa and habib so far and they were all very ignorant.
Reviewer
Omid
Location
London
Date
22/04/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
85 minutes on the line to move the address!
Reviewer
Graham Hill
Location
Kingston near LEWES
Date
22/04/2021
Ratings
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Absolutely dreadful firm. I was promised the earth in speed with Superfast 2 and they even checked and confirmed it in the shop. They have checked it many times since but they just fob me off until I give up. Last contact (over3 days) they told me all sorts of things to do such as take the front of the main socket and connect via the engineers socket inside. Result was my master and extension phones would only work in swapped places and no improvement to speed. The promised engineer's phone call did no materialize. A dreadful company, treat customers as dirt. Can't wait to leave.
Reviewer
Paul bolton
Location
Evesham
Date
14/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I've had problems with my broadband for the last two months. 4engineers later. And it's still poor. Between 27 mwbs and 7.0 mwbs. Sick of ringing. Won't be renewing.
Reviewer
Max
Location
Wolverhampton
Date
12/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst Internet we've ever had and mean ever, so glad we're leaving them in a couple of days.
Would never recommend them to anyone.
Reviewer
Daniel Harwood
Location
Bolton Greater Manchester
Date
12/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just cancelled my contract with them on installation day due to the fact they are now saying the broadband would not be ready for around 2 weeks so no connection to the internet for 2 weeks! This was due to openreach not confirming a date with Vodafone but this was only checked when I called at 17:30 on the day the installation day as I had not seen my current Plusnet connection drop or had any contact from Vodafone. So now I have to call my work and explain that I cannot work for 2 weeks due to no internet connection! I am going to lose a lot in wages or have to use my annual leave, to say I'm angry with Vodafone is an understatement! Be aware they have dealt with my transfer from plusnet and gave me an installation date and therefore a termination of my old contract date but never checked to see if they could actually achieve this until I called! They are totally incompetent! Broadband is now an essential part of life especially when you have to work from home. Please be aware of Vodafone and hopefully you will not get into a situation like me.
Reviewer
Steve
Location
Twyford
Date
10/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst broadband I have ever experienced, drops out constantly and fed up of having to reboot and input the password at least 3 - 4 times daily!
My advice to anyone is try another provider, I have cancelled and moving!
Reviewer
Alison
Location
Wiltshire
Date
09/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ordered a superfast 1 service from Vodafone on 2nd March, currently I am still without service of any kind. I have had 3 connection dates, nothing happened on any, this was down to 2 order mistakes their end and 1 Open Reach problem. I have now been advised that they need to start with another new order number 4. The call centres are primarily abroad and whilst they are polite, they are obviously not necessarily effective. The router looks great, just wish it would connect to something. I have since contacted BT who have advised that there is no fibre available at my address, which presumably is the problem. If only someone at Vodafone had checked this. Personally, I am sick of all this shopping around nonsense, U switch were the ones who said that Vodafone could provide fibre, that was the first mistake. I have no advice for anyone, other than if you have a good service from someone, maybe stick with them?
Reviewer
Mohammad Hosain
Location
Bolton
Date
08/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Terrible customer service. I have ordered my home move on 8th march. They have advised me to decide the upgrade first so in my new home will be new upgraded broadband. Next day called again, another person said, you have to do the home move first then call for upgradeation. I was totally confused what to do. He reassured me that his pervious colleague was wrong. and ordered home move which should activate on 23rd march. They have confirmed me that engineer is coming on 23rd march to activate it. On 23rd march, All day i was awaiting for them, no one came. I called them on 24th march, they said they have called me and i haven't answered (Thats a lie!) They booked another home move order and confirmed will definitely activate before 8th april, As usual no one came. As usual they said to me someone called me and found me busy (another lie!!), each time when i chase them they keep passing the line to different person and test our patience. They have wastage my at least 3 hours each calls ....very very annoying ...big headache ... you buy headache by spoiling your money???? No-one should try this ever....
Reviewer
lou
Location
Devon
Date
08/04/2021
Ratings
Satisfaction
3.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I am moving home in 2 days after exchanging. Trying to get through to the home broadband department absolutely disgusting. Was on hold for 35 minutes this afternoon when my phone cut out, the same happened again this evening, trying for a third time where I have been on hold for 48 minutes so far. I have had chats where no one can help and said I have to ring the number which I have been on all occasions! No other way of contacting them. On hold for over 2 hours in total. A complete Joke!
Reviewer
Anwar hussain
Location
London
Date
06/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Never ever refer a friend to vodafone as theyve not honoured the reward to my friend or myself after waiting several months. Ive wasted time chatting online, they keep givibg me different email addresses to send details to and never processed the reward. It should be straight forward and automatic. AVOID THEM IF YOU CAN. I WILL BE MOVING TO ANOTHER PROVIDER SOON
Reviewer
Robert
Location
Glasgow
Date
05/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service. Wish I'd never changed providers. Was meant to go live 12 days ago and Still waiting. Made.about 10.phome calls and they blame open reach and say they'll phone me.next day to keep me informed.but never do. When I try to escalate or complain I'm.put through to wrong compartment and needs to be in writing. More time wasted!
Reviewer
George
Location
Manchester
Date
31/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Without doubt the worst broadband I've ever used. We initially signed up to Vodafone's Superfast 1 plan around 3 years ago - all well and good until about 6 months into the contract we started experiencing regular speed issues - we put this down to 3 people in our household sharing the one router so when we were offered an upgrade to Vodafone's Superfast 2 (claiming to be the fastest average speeds of any non fibre optic WiFi in the country) we thought great let's try that.
18 months into the contract and we've never had speeds above 26 mbp/s (and we're very lucky if we get that) despite the fact their MINIMUM guarantee was 34mbp/s for our property. The customer service is appalling, they never respond to your complaints submitted online (submitted four of them) which is your only real option given they don't have a dedicated number to ring for broadband complaints, if you want to chat to an advisor on their chat service they run a quick diagnostics then ask you to start to take apart your master socket to check the issue. Sorry? I have things to be doing with my day, not messing around with my master socket to attach different connections only for you to eventually tell me you'll send out an engineer as you should have done all along.
Sent out 3 engineers, all boosted the line and explained the speeds to the router were okay, any persistent problems are certainly due to an issue with Vodafone - would Vodafone accept that? Nope, another engineer out to look at the master socket AGAIN only to be told the same thing again. You can cancel your contract if they can't provide the speeds they guarantee but seeing as they refuse to accept responsibility or provide a new router it's almost impossible to actually cancel it.
We get dropouts on an almost daily basis (tallied them up for our complaint, one day we suffered 24 signal dropouts between 9am and 4pm). Working from home has been nigh on impossible, I've been kicked out of countless work calls/meetings due to signal dropout, then when it boots back up the signal is horrendous so completely useless. Outside of the lockdowns, I've spent every day working from home in my local Costa Coffee to get some reliable WiFi.
There's been no discount for the troubles despite Vodafone's "discount promise" if your speeds aren't up to scratch which I mention to them every time I complain.
Moving house this month and was absolutely DELIGHTED to find out Vodafone could not provide our Wifi due to Openreach contractual agreements for New-Build properties - thank god, just a garbage product, terrible connectivity, terrible customer service and nowhere near as reliable or fast as other, cheaper, smaller broadband providers. Utter *****.
Reviewer
Robert Adams
Location
Coventry
Date
28/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Cancelled Virgin cause it was to expensive ,contacted Vodaphone and the nightmare began ! phoned call centre spent almost an hour got through, then halfway into the process was cut off after all my details were taken ,chat bot India next all details taken after 40 mins got acc no ,needed to confirm some details another Indian chat box who told me there was no record of my previous and no account existed ,so went through it all again another acc no given ,got letter confirming install and router phoned call centre who told me my application hadn’t been registered at all by Vodaphone ,since then I have spoken to five other Vodaphone staff and my total time taken has been 6hours trying to buy broadband ,account finally set up and router arrived but then I read TrustPilot reviews where 86% gave VPhone 1 star so I cancelled with Vodaphone ,asked them to collect router and they told me there was no record of it ! I must say this experience has almost sent me mad ,and to cap it all my direct debit details arrived this morning phoned VP but they told me they can’t cancel it now and I need to contact my bank , Worst company I have ever dealt with in my life ,gone back to Virgin at least they are capable of talking sense .
Reviewer
bahadir
Location
London
Date
25/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
most frustrated costumer service
they dont even accept the low speed evidence taken from their own web page after spoke 75 times with 240 different agents manager and tech team they all want to transfer me to each other ....
Reviewer
Liu
Location
Swindon
Date
24/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible experience with Vodafone.
I had to deal with awful broadband for months, until it reached a point where I was unable to perform my day to day job. I tried to terminate the contract, but every call to the customer service would last 2-3 hours with all the transfers, until I would be connected to customer relations representatives, who were very rude and unwilling to help me. I ended up paying 200 pounds just for the remaining time of my contract, during which I haven't used the wifi and had my router (Gigacube) disconnected.
Awful experience, would not recommend to anyone.
Reviewer
Ashley
Location
Buckinghamshire, UK
Date
22/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't get caught in their 24 month broadband contracts!
I initially joined Vodafone Broadband for their cheap prices and discount with a mobile contract. I also thought 24 months of cheap contract, why wouldn't i like that?
So the first install was a bit of a hassle; they didn't update me on the engineer coming round, rescheduled without telling me causing me to loose out on some paid annual leave. Once installed, they had some trouble activating and all in all, it took about 10 days to work once the router was installed. Not great but not too bad considering the trouble I have had with other companies. (just to note; I left their phone contract when I bought a new phone before the next part of this story)
The second installation was when I was moving house. I notified them two weeks before moving house (18th Feb) and they said they would be able to install it on the 4th March, and to take my current router to the new house and plug it in on the day of installation, then wait for the engineer to arrive between 8am-1pm. This was another waste of a day as I had no notification from vodafone or their engineer confiming the arrival. I called them at 1:30pm (bit eager but they were late, so i thought) and they said they would arrive between 2pm and 8pm.. So i waited till the end of the day and no one arrived.
The next day, I got a "good bye" email from Vodafone. They had cancelled my contract. I spent a couple of hours on the phone asking what was happening with my internet and they blamed it on an internal error, so they then put in another order and told me it would now be installed on the 8th March. Not great but it could be worse.. I get that with Covid etc, things are a bit of a struggle. It gets to the 7th March and they call me to confirm the internet will be installed on the 16th March.. 16th?! Okay fine, so 16th it is. 15th March comes along and they cancelled my contract again! So that is 4 times it has been delayed now, (4th, 5th, 8th, 16th March). I called them again and spent ages being chucked around to different departments.. At this point I wanted to cancel and just go with someone else, but I am stuck in a contract with 14 months still to go, so that would cost nearly £300 to cancel. Yep, they've got me by the nads here. I just have to deal with whatever they throw at me. Anyway. I finally get through to someone and he gets my fustration and can see that my contract has been cancelled over and over and he believes that he has fixed it. He "guarentees" the install by the 26th March. Finally! Someone gets it and it's all fixed! I'll book another day off work so I can be in for it and finally get this sorted.
I got a message today from Vodafone confirming the internet will go active 8th April. Ha! We'll see..
So yeah.. Next time I get broadband, I'm going for a 12 month contract.
Reviewer
JP
Location
Date
21/03/2021
Ratings
Satisfaction
2.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Shockingly bad customer service, which I unfortunately have to deal with due to connection issues. Every bad customer service cliche is here - good luck staying sane when trying to deal with them. The automated call-direction software alone will transport you into a kafkaesque nightmare.
Reviewer
Nigel
Location
Kent
Date
16/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unfortunately I am unable to give zero stars on this review.
I had a problem for 2 weeks which I ended up telling them what the problem was (a faulty router). They could not get to the problem. I wasted 15 hours of my life with these idiots.
Vodafones tech service, reliability and complaints departments are less than useless. Dreadful and rude support from undertrained individuals who only want to pass you on. When you complain it takes months and you a lied to constantly. If you are on the line to complaints they are not allowed to put the phone down on you so you can keep them engaged in the conversation forever. I have asked to be released from the contract but they won't do it, they offer compensation which changes depending on who you speak to. My advice avoid, avoid avoid.
Reviewer
Gary
Location
Wembley
Date
15/03/2021
Ratings
Satisfaction
2.00 stars
Speed
4.00 stars
Comments:
Really poor reception. I have 2 bedroom flat and yet there are so many blackout spots in a small 2 bedroom flat.
In addition I get constant access denied messages, and the broadband constantly drops out. Absolutely awful customer services, where you are kept on hold for hours. The customer service agent understands nothing and you are constantly passed from one department to another. You have to have several times to get any issued resolved, however at least 50% of the time issues aren't resolved at all as Vodafone don't know what to do, such as access denied messages. Preferred my service with BT,and talk talk before that. Really annoyed as Vodafone are total waste of money and waste of space. Avoid avoid avoid.
Reviewer
Edelweiss
Location
Milton Keynes
Date
14/03/2021
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
This is the most frustrating broadband I've ever had. I'm supposedly on superfast broadband and generally I cant complain. However the dropping of broadband is horrendous. Every night wifi disconnects no less than 3x and then it takes a good 2 minutes to reconnect. This is appalling during the day when I'm on meetings and wifi disconnects and takes so long to connect. By the time it does I've lost so much from the meetings. I was promised super service and super broadband. Clearly I need to look at alternatives.
Reviewer
Mihai Culea
Location
Gloucester
Date
11/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
really, stay away if you really need internet.
the only good thing about it is that i received an amazon gift card and thats about it
but really if you need internet stay away from this ****.
wifi= signal in just 1 room
broadband=disconnects once between 1h and 6h
service= what service? cant even freakin acces my account on their website
overall trash
Reviewer
Justin
Location
Mitcham
Date
10/03/2021
Ratings
Customer Service
2.00 stars
Comments:
Always drops out. It's that bad that I use my phone's data from O2 instead of connecting to Wi-Fi. In fact, it's that bad I think I'm going to pay them over £200 to cancel my contract early. Virgin was much better with no such issues. Steer clear and save yourself the hassle.
Reviewer
Steve Wood
Location
Leicestershire
Date
09/03/2021
Comments:
After upgrading my broadband speed, I discovered that they had handled the change by giving me a new number and charging me for two lines. I then spent 68 minutes talking to customer service. The first person thought my number (01455.....) was a mobile number! They cannot do anything for a week and after a week has elapsed they expected me to contact them again. No doubt to repeat the previous miserable 68 minute experience. So currently, no one can call me since my original number has been discontinued. They later suggested that I report the problems via Facebook. Again a complete waste of time.
Reviewer
Brendan Madden
Location
Harpenden
Date
04/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
KEEP AWAY FROM VODAPHONE
The company is a complete shambles.Very poor service and customer service is non existent. You'll be pulling your hair out in no time
Reviewer
Dave
Location
Thrapston
Date
01/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My Vodaphone home broadband went live on Feb 15. Since then I am having to do manual resets multiple times per day. The signal drops and the only way to get it back is to unplug the router for a couple of minutes, and reboot it. This is obviously pretty pointless for home security devices, not to mention a high annoyance and inconvenience. I have made many attorneys to contact vodaphone. The live chat is next to useless. If you are lucky enough to speak to a human they say they are going to call you back and never do. I am currently trying to get released from my contract as I do not see why I should pay 23 quid a month for a service that Vodaphone simply can’t supply. My advice don’t get suckered in by the promise of great speeds at competitive prices, oat a little more and use a reputable company.
Reviewer
David
Location
East Mids
Date
25/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Switched to them for Business Broadband and phone. Phone only would call (outbound) and would not accept calls (inbound). Support is abroad but non-existent and feels very "shady". They ask all sorts of unnecessary questions and perform unauthorised actions. I cancelled the contract but they uncancelled it without my knowledge! I will need to check there are no unauthorised financial transactions for years to come now. AVOID!!
Reviewer
Josh
Location
St Albans
Date
17/02/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Their technical team is one of the worst teams to speak to in terms of:
1: Listening to you describe the problem.
2: Providing clear and easy to understand updates and next steps.
3: Making you jump through pointless hoops.
I called in with a problem on my broadband that started 9-10am Friday morning.
Many calls, hours of hold time and after reaching out to their twitter team, I'm still no closer to them being anything that I'd call hopeful.
I need to wait 24-48 hours (3rd time I've heard this now) and we'll see if they can help.
When it works it's fine, but that's like anything in life and a pretty low bar to hit.
Reviewer
flatcapped
Location
t'north
Date
16/02/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Just renewed with Vodafone Superfast 2 for another 24 months.
Superb price.
Superb customer service.
Superb speed.
Superb reliability.
Superb router.
What's not to like?
Precisely nothing.
Very happy customer.
Reviewer
Eilnan
Location
Yorkshire UK
Date
13/02/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Vodafone customer service is absolutely awful. Called multiple times to report poor connection. I was told I would be called back but either calls did not happen or staff didn’t seem to be trained to resolve issue and presented conflicting solutions without resolution. I put in a complaint recently but manager did not follow up and call back
Reviewer
Ioana
Location
London
Date
07/02/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
THEY WILL NOT PROVIDE THE MINIMUM GUARANTEED BROADBAND SPEED!
when i joined vodafone i hav ebeen promised 60 mbps with their superfast package, and i never got more than 30 mbps
Reviewer
Jeremy
Location
Bristol
Date
05/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible is an understatement. Poor speed from day 1, 25% discount applied but service just got worse. trying to switch & discuss via Live Chat & Call Centre a complete nightmare; the system & agents don't know what they are doing or where to route the call
Reviewer
Rob Frankcom
Location
Peasmarsh
Date
02/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Expected broadband speed to be low but issues with WiFi contention caused extra issues which vodaphone promised to resolve but didn’t ring back & is still ongoing.
Reviewer
Mark W
Location
Southport
Date
02/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Purchased Superfast2 broadband from Vodafone due to the promise of 60mb+ speed. It's been 2 years since I became a customer and our speed has never been faster than 32mb. I have brought this up with their customer service but all they could offer me was a 15% discount.
If your looking for 60mb+ service in Southport, Merseyside I can honestly say don't use Vodafone. Try another service. You may have more luck that me.
Reviewer
ben
Location
wrexham
Date
31/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
possibly the worst internet i have ever used, i literally have to use my data because this internet provider can’t even handle a phone and a xbox, i’m pretty sure a dead squirrel with no legs could make faster internet, “super fast broadband” can’t even handle an xbox during the day,
Reviewer
Charmaine Bishop
Location
Scotland
Date
21/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful I wish I had never signed up, when installed I was left without broadband and landline for a, they gave my number to someone else and I was waiting for the call for a transplant, they then had the cheek for months to try and charge me for calls to Spain ect that I never made, the speed over the last few months has went from the promised 66 to 11 at times the highest it gets now is about 20, I just want rid of them, I wish I had known before I signed the contract, nothing but trouble from day one
Reviewer
Jack Simmons
Location
Andover
Date
20/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Vodafone set us up quickly, and we had a much faster line than advertised. However, we came home one day and our Internet wasn't working. Contacted support who advised us our account had been cancelled, so they setup an engineer to reconnect us 2 days later. Still no Internet from then so phoned again and was told that the exchange was broken and that in 2 days open reach would be out to fix. Phoned back again 2 days later and was told that the open reach appointment was never scheduled and that in 2 days it would be fixed, surprise surprise no Internet 2 days later and this time told he didn't have the right materials to fix the exchange. Asked for a 4g dongle to keep us connected and were told no as we are not moving house so we asked to cancel and move to another provider, after cancelling we were transferred to customer service who offered us a 4g dongle but were told that the 18.50/month we had agreed to would be going up to 23.50/month. This all happened because apparently we are supposed to phone Vodafone and tell them that our Internet is working? Would avoid at all costs. Just spend an extra couple of quid a month and go to a better provider
Reviewer
kathleen
Location
inverness
Date
19/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst move i have ever made this is the worst broadband i have ever had by a mile . stay clear, didn't even get my freebie for signing up . rubbish
Reviewer
L.Pitman
Location
Machen
Date
06/01/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
broadband is terrible signal keeps dropping out and very slow , will not reach every room in house and only one person using it , looking to change .
Reviewer
Dave Graham
Location
Gateshead
Date
05/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Its hard to decide whats worse the customer service or the worst broadband imaginable. All their tech teams are based in India with customer complaints in Egypt who just dont understand the issues. Nothing is there fault, the hub is hopeless, the app when it works is hopeless and even when you send pictures of it not performing its still not their fault. Worst customer care team i've ever came across, nothing i've experienced is worse than vodafone
Reviewer
Rita Volosnuhina
Location
Glasgow
Date
01/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shockingly poor service, speed 5 times less than promised, useless customer support.
Reviewer
Mark Johns
Location
Durham
Date
31/12/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Transferred a year ago. Looking to move on asap.
My experience has been poor. Customer service inform uouabtheybwill check lines and get back to you in 7 days. They. Ever do and when you call them they have no details of your original issue. Happened more than 1p times. Internet slow, constant drop outs. Drops teams calls around 3pm every day. Unreliable. On plus side coverage when working is good in all rooms.
Reviewer
Simon
Location
Yeovil
Date
30/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Just rubbish. Internet cuts out every hour or so for a few minutes and they insist it's not their fault. Changed provider and the problem was miraculously fixed.
Reviewer
Mark
Location
south West London
Date
27/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very poor equipment, very slow speeds,constant wifi dropouts and customer service based in India that will drive you insane( how many times do they have to do security checks!!!!). Takes forever to try and get anything done, but they always do the bare minimum, usually not solving the problem. If you like tv on demand buffering, constant interuptions/breaks during skype and whatsapp calls.....then vodafone is worth considering!
Reviewer
Eliza
Location
United Kingdom
Date
22/12/2020
Comments:
Got activated on the 14th. Received no connection by 12pm on the day. In the morning I noticed my internet was on but kept dropping every hour due to a dropped IP it was a constant drop on the hour (I timed it). Spent hours on chats and calls with Vodafone. One lady even tried to get me to run speed tests thinking it was a speed issue!then when I explained for the 4th time what the problem is she told me to restart my router, 20 minutes later she said we have been in the chat for over an hour, has the Internet dropped yet, I said no since you told me to restart it 20 minutes ago.she didn't understand and proceed to ask me 2 more times if it was still providing internet.
I gave up with that chat and Called them and was on the phone for over an hour. Told me they will monitor my line for 72 hours. After 72 hours they still didn't know what was wrong so they told me an engineer would be coming tomorrow. They guy was not allowed in because of covid laws ( my area is tier 4) he looked at the outside lines and nothing was wrong & it must be a router problem. I called Vodafone to get a replacement router, Was on the phone for nearly 2 hours. He placed the order and said it will be here in 24 to 48 hours. 5 days later it is still not here, so I called them again. 50 minutes later they told me there was an error in the order and would need to place it again. So another 24 to 72 hour wait to see if I will even have Internet with this new one. If I didnt have to wait 3 weeks to get activated by another provider I would have switched. Stay very clear of these guys.
Reviewer
Steven
Location
london
Date
21/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking customer service, never in my 40 years being on the planet have a ever been treated so badly.... and I'm from south east London which is not the most pleasant of places!!!!
Reviewer
Dave Graham
Location
Gateshead
Date
20/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After spending 13 years with faultless service from BT I made the horrendous decision to join Vodafone. Since it’s install in October we average speeds of circa 3mbs, it drops out constantly and the hub has approx half the WiFi range as a 7 year old BT hub. The sales team told me lies, the customer care team have one goal which is to text you every couple of days to say there’s nothing wrong with the service, letter or emails are ever responded too, just started court proceedings for damages for a service that costs circa £15 a month. Keep well clear of Vodafone, disgusting service
Reviewer
Dominic Garnett
Location
Exeter
Date
18/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Really poor on several levels. Slow internet and poor service throughout. Then we leave, purely because of this. Next, nearly 6 months after switching, we hear from a debt company who claim to be to do with Vodafone but look like scammers (how exactly does a debt collection agency make any money from fees of £17?). Vodafone next tell us not to worry, it sounds like a scam. Then back to square one as we get a letter about this. Now even more wasted time with staff who don't seem to know what is going on. Does the left arm of this company ever know what the right hand is doing?
Reviewer
Marsha
Location
Hitchin
Date
17/12/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I am actually quite impressed - so I was on Sky and was having constant dropouts getting worse and worse, with the useless Sky call centre telling me there was no problem, there was just traffic on the line, and no point Openreach coming out.
I switched to Vodafone and was obviously having the same issue, as I suspected it was a line fault. A few minutes on the webchat with Vodafone and they confirmed there was an issue, said they'd send an engineer round if they couldn't fix it virtually. Openreach engineer came round within 3 days, and seems to have found/fixed the issue. I'm impressed with their customer service, haven't tried the call centre but the guys on the webchat are helpful.
Reviewer
Ahmed Hasanin
Location
Uxbridge
Date
16/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
The level of customer service at Vodafone kills any benefits from any service they have. You can easily ruin your day and waste your energy and get nothing done. Add to that, I have been charged for full two months for a service that I cancelled during the first 14 days, and never manage to get my money back with their customer support!
Reviewer
Navin
Location
Edinburgh
Date
12/12/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The first couple of years Vodaphone appeared fine - until we came to move house. Then they either could not or would not do the simplest of tasks - even the ones they would agree on. And their complaints procedure seems to be in the stone ages.
Reviewer
Annoyed
Location
Suffolk
Date
10/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Still waiting for "superfast2" broadband to be activated. Official complaint has done nothing and my case worker is as bad as live chat, tells me nothing apart from Openreach is on it. 4 weeks and counting just hoping they will end the contract when I contact the Ombudsman.
Reviewer
paul
Location
cardiff
Date
09/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid, Avoid, Avoid. Now on day 6 of no broadband with no end in sight! Agreed a new contract with Vodafone to move from sky, with our activation date last Friday.
Red light flashing on router, called every day with promises that its a problem on the line and it will be sorted tomorrow by an openreach engineer. This has been going on for three days.
No call back, no one owning the problem, possibly the worst customer service I have encountered!
Do not even consider using them!
Reviewer
Lcook
Location
oldmeldrum
Date
09/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was with Vodaphone for nearly 2 years. When I joined I didnt get the promised speed, it was only 25Mbps, they discounted the cost. for the last few months i was getting drop out and speeds of less than 10Mbps, I kept having to reboot the router. Their help team were no use. just moved to BT and now getting 47Mps, wish I moved earlier, Vodaphone had me under the impression that I was only getting 25Mps to the property.
Reviewer
ben
Location
Wrexham
Date
07/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
possibly the worst internet i have ever used can’t even play a game of fifa without lagging, my data is more reliable than this, takes about 10 years to install a game, stay way from this i ter et provider so you don’t have the same problems as me :(
Reviewer
Edwin Mitchell
Location
Skipton, North Yorkshire
Date
05/12/2020
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Joined Vodafone less than 2 months ago from Plusnet. Supplied router very good and easy to connect. I joined after a Uswitch review but the main problem since has been contacting anyone at Vodafone other than a bot or people in India or Egypt and I was initially charged more than the advertised Uswitch deal and still need to sort out problems with my account which is not easy to "see" on the Vodafone website.
Reviewer
Mia
Location
Hereford
Date
03/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Main problem is every time I’ve moved house, Vodophone mess up the order and it can take up to 2 months to get connected. When I’ve tried to phone them, I’m either on hold for upwards of over .Or like this evening, I was cut off 6 times.
Reviewer
amelia
Location
London
Date
01/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
horrendous.
customer service= horrendous.
wifi= absolute joke.
definitely not UK's no.1 provider, the USSR probably had better wifi speeds in 1922. dont waste your time or money on this garbage
Reviewer
Louise
Location
London
Date
30/11/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Comments:
I placed an order with Vodafone but cancelled it within the 14 day period as unfortunately my house purchase was delayed. I spent an hour on the phone waiting for a service advisor. I was told the order had been cancelled but then 2 days later received a text and email to say the service would go live the following day.
I called up customer services again and had to wait 2 hours to get through to anyone that could help. I was then told it was a system error that caused the notification.
I doubt I will use Vodafone again for broadband when my sale does go through
Reviewer
Sophie
Location
Leeds
Date
26/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with Vodafone for 2 years and it has never achieved the speed that they sold it at. I downloaded the app on my phone and have received a small discount every month because they 'guarantee' a minimum speed but as they said, sorry can't do anything about it. I called to cancel and they suggested I upgrade as though that would change something with the poor quality of internet. If I upgrade is it suddenly going to work at the minimum guaranteed speed or will I just be paying more for the same unreliable internet. Other then being useless, the customer service is standard, long waiting times to speak to somebody and people who don't really care, which is fair enough because who wants to work in a call centre trying to sell people bs. With virgin media now and so far so good ... but only time will tell.
Reviewer
Jamie Johnson
Location
Glasgow
Date
26/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful experience. Terrible customer service for such a big company. Had no internet for 8 days, was told repeatedly by vodafone it would be up and running in a few hours.. it took 3 visits from an openreach engineer for vodafone to realise they had mid-sold is a fibre product. Was offered zero compensation for the whole incident, before being told I have to send my router back or I would be charged £72. Stay away from them
Reviewer
brian
Location
gorebridge
Date
19/11/2020
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
what a joke phoned them 3 times to get this fixed dropping speed all the time paid for over 32.4 Mbit/s now stuck on 27.4 Mbit/s customer service is a joke! if they dont sort this out will be canceling my contract! clowns!!!
Reviewer
Simon
Location
Bury St Edmunds
Date
19/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband keep dropping out and when connected < 1MB. Impossible to contact VF for help. Absolute disaster.
Reviewer
Alan
Location
Cwmbran
Date
19/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tried to switch via Money Saving Expert. First order mysteriously cancelled (blamed 3rd party provider). Tried a second time , order seemed to go through and checked progress, confirmed. Next day their system couldn't find order, checked at 8 am customer services said its still there. 10.45 am another customer services person in India wanted to check if I wanted to add any extras ( odd call), 30 minutes later I had a new confirmation with different number, called again and low and behold she had put through a new order, losing my £100 voucher. CANCELLED. Seems like a bad practice from Vodafone,
Reviewer
KB
Location
Suffolk
Date
11/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid like the plague. Our broadband has been no better than useless since day one. We reported this to Vodaphone within days of install to be told we had to wait 14 days for the line to 'Settle' which obviously never happened. We then tried to cancel and were told we couldn't because we were passed the 14 day cooling off period. Really dirty practice. Having called them more times than I can remember to be told a million crap excuses and given as many empty promises we still have no internet..I've now given up and signed up with another company before my contract's finished. Awful customer service, awful broadband, awful company.
Reviewer
Annie Walker
Location
Torquay
Date
09/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Please do not consider Vodafone broadband unless you know someone who lives very close who gets a good signal from them. I am 3 weeks in to attempting to sort out intermittent poor speeds and internet dropping out - not much use when you're trying to work over Zoom, especially in these stay at home times. My laptop and phone are only 4 feet away from the router and the strength of signal varies all the time. I only have 4 bits of kit at most attached at any time - laptop, mobile phone, printer and Amazon Firestick. Lovely staff (with 1 exception) trying to sort me out, but no joy so far
Reviewer
Pooria
Location
York
Date
06/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sooooo frustrated. The worst broadband ever, actually using my phones hotspot would do far better than vodafone and here's why:
For the past two months it's been disconnecting every half an hour and cannot reconnect for another 5-10min. Absolutely crap service. You can't even watch Netflix without disruption. My partner ad I work from home and our jobs been highly affected by their poor quality, her online classes drop frequently and students have to wait few minutes to get back to the class.
The customer service is in India and they put you on hold for so long. For the 20th time, I contacted Vodafone today and was waiting for an hour to speak to an agent. They know the network fault but they lie about it and try to say there's something wrong within the house as if we have rodents in the walls biting the wires. Multiple times they ditched cancelling my contract by giving fake promises. Eventually I managed speaking to an English agent called Lisa who was very rude, raised her voice on me and stubbornly said she'd NOT transfer me the to the cancellation team or her superior. My advice to you is to seriously avoid them or forget about the cancellation fees and just get rid of them asap which what I'm going to do. The next I'm going to copy this review everywhere on the Internet.
Reviewer
John
Location
Ballymoney
Date
06/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Missed the connection date by over a week, customer service is in india, waited over 2hrs on one day to try and get a date for connection
Reviewer
JOHN ALCINDOR
Location
Dover
Date
03/11/2020
Comments:
I advised Vodafone of change of address and was advised disconnection of existing line, 8th Oct, connection of new line, 16th Oct. Obviously not acceptable, but no option. Same day, confirmation of stoppage, 8th Oct and connection same day. Same day, confirmation that new connection would be 16th Oct. as requested. Well, I didn't request it. On 16th, NOTHING! No phone, no broadband. Message on phoning, connection would be 19th. They must have forgotten to tell me. When I got through after 1/2 hour queue and answering loads of really daft security questions, and lots of holds, I was informed that the transfer had been cancelled!!! Well, not by me. Start again. First date, 3rd Oct. This, they achieved, but wrong level. I paid for 36, they gave me 11. They did send me a MiFi dongle, which is as much use as a chocolate teapot, it fails after 3 minutes, but then sent me notification of a direct debit to pay for it!!
If you ever sign up for this cowboy outfit, make sure you never move address.
Reviewer
Alex
Location
Nottingham
Date
03/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Simple home move specified a month before results in the Internet being cut off 2 weeks earlier than the date specified, no Internet as a software engineer who works from home completely messes everything up. As the home move comes they send an email saying the internet is being activated at my old address. I phone up apparently it's ok.
Come move in date the line hasn't been activated at the new property so it wasn't ok. Currently being pushed around departments; 36 minutes on hold so far on my phone.
Automated message keeps saying 'we're really busy at the moment sorry for the delay'. I'm really busy at the moment trying to do a home move and I've got mr fat fingers at Vodafone not typing the right date into the form for my home move. Why do I need to sit around waiting for people who are breathing through their mouths on a phone line when I can type into the form more accurately than them.
Reviewer
Me
Location
Unhappyland
Date
02/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
used over a dozen providers over the years, plug and play...not vodaphone....
now I have to supress my anger and contact them, moving to vodaphone was a very big mistake even the default passcode is more annoying than the norm.
Reviewer
Shailup
Location
Chalfont St Peter
Date
26/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Overall lower than expected speed, repeated lags, drop in speed and connectivity are very common, but typically comes back online in under 10 mins.. however God Bless your soul should you have a problem.. the customer service experience is horrible. I recently had a nightmare trying to get the broadband fixed on a working day. The whole thing goes down right in the middle of a busy day packed with conference calls.. try to reach customer service in the middle of conference calls and it’s the Spanish Inquisition on security, asking for pins and passwords and security questions I set up 12-18 months back, when I am trying to juggle my time between important calls.. WHY ON EARTH WOULD I BE INTERESTED IN FIXING SOMEONE ELSES BROADBAND.. I completely understand the security concern if I was trying to change something on the account all I was asking was to fix the connection, which they would see was down on their system.. Finally I had to follow up in the evening get put on hold for over 65 mins and finally get through a kind customer service executive who knew his stuff and had common sense... I don’t blame the customer service execs that are probably getting the raw end of the deal.. it’s the management of the company.. “the fish stinks from that head”..
anyway I have decided to switch.. hopefully the new provider “plus net” do a better job.. Plusnet’s customer service and communication have impressed me so far..
Reviewer
Rhys Saxton
Location
Suffolk
Date
23/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just awful, save yourself the hassle, think of future generations and stop using Vodafone, foot down to rubbish service.
Reviewer
Diddy
Location
Rampton
Date
23/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Absolute PANTS. Sorry, I hate to complain but this service was woeful. 70MB download at 6am, 10MB during the day, 1-4MB in the evening peak. BT and Plusnet were *always* 50MB+ on the FTTC system in the village. Voda have simply oversold their capacity and have to throttle speeds drastically. I cancelled within the 14 day period. Never again. AVOID.
Reviewer
BDoormat
Location
Sussex
Date
23/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Avoid Vodafone! I'm stuck with it now because my old provider's broadband has ended and Vodafone's has not activated yet. Activation has been delayed twice, with no communication or explanation from Vodafone. The transfer from old provider to Vodafone is not seemless as promised. 2 ppl working from home who now have no internet, one of whom is self-employed and whose business relies 100% on the web. I've had advisers promise me they've fixed it only to find it's not fixed, and I've been passed from queue to queue with different teams who can't fix it. I'm on a queue now as I write!
Reviewer
John gane
Location
Lancing
Date
20/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A friend who works from home and has moved to Vodafone is too weary of dealing with incompetent people at the company so I have written this on his behalf in total disgust. Even their complaints people are useless. So where do you go!?
Reviewer
BG
Location
London
Date
20/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utter garbage; Masters of incompetence.
I was supposed to go live on 7/10/2020 - was told initially that no engineers needed. Called tech support on 8/10/2020 - advised it was some routing issue and will be live by 13/10 and would send a sim card which could be charged with enough data to last until broadband is up and running.
I get the sim card on 12/10 so i call vodafone to get the data onto sim card as advised by that tech support advisor. I spoke with another advisor who now advised that i need to have engineer appointment (why wasn't i told previously) - apparently it is due to openreach (engineer) issue. Then she was unable to add any data to the sim card as it was apparently pay as you go sim!!!! so she said they would give me 1 month free mobile broadband (unlimited data). I was already on phone with this advisor for 3 hours and my family waiting for me to celebrate small birthday party (family of 5). SO she booked an engineer visit on 15/10/2020 am. I thought it is done and then she puts me through to another person for the mobile broadband and the first thing she says is that 'you know you have to pay for this'. My god, seriously, they do not even check anything before speaking with customers. in the end i decided not to go throught with the mobile broadband as i was tired after work and wanted to have some family time.
so i called the next day to the customer service again - who promised everything will be sorted on 15/10/2020 - also for 1 month free home broadband.
on 15/10/2020 - unfortunately as expected there was again no internet. so i called again after work - again another openreach issue was pointed out. they said another expert engineer was booked for 17/10/20. i was sick and tired of calling everyday. i just wasn't convinced with all this promises and asked her to have it sorted out by 16/10/20 or i will cancel the broadband.
on 16/10/2020 -as expected - of course nothing was sorted out. so i cancelled the broadband on the day.
As of today on 20/10/20
- not received any confirmation about the cancellation.
- she also said she will send envelopes so that i could send back router and apple tv box - nothing received yet again
- in fact an engineer turned up on 19/10 - had to send him away - he wasn't informed about the cancellation
- so went to live chat on vodafone today - they said to contact them on phone as my internet was still not cancelled!!!!
seriously vodafone... hats of to the level of incompetence.....
I am currently again on hold to have the home broadband cancelled which I cancelled few days ago.
Reviewer
Lyn
Location
Hertfordshire, UK
Date
19/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
The customer service is absolutely appalling. To be a Vodafone customer you need hours and hours to spare sat on hold and then when you do finally talk to someone they will promise you all sorts that will not materialise and you will never speak to them again. I would not recommend anyone uses Vodafone.
Reviewer
RM
Location
Northern Ireland
Date
16/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Speed is fine. Price is keen. Provided equipment is junk. Reliability is poor. Customer service is appalling
Reviewer
Ms J Powell
Location
Northants
Date
13/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Broadband ticked over ok but I was a low user. The fun started when I vacated the property. My contract date was 21st monthly, Vodafone were contacted to cancel the service on 30th Sept, which they did however instead of issuing a closing account for the pro-rata amount the wanted the FULL monthly payment for which they will eventually refund the difference, in the meantime they are charging the new tenants from 1st month. At the point of writing this I have been on a call with them for over 49mins & counting. Ive spoken to 2 different people who a failed to understand & now tell me I will be charged a late payment fee because they havent issued the correct bill. I'm now being transferred to a 3rd person..oh joy another long wait with dreadful music playing. This is appalling service. Now I've been advised he doesnt want to put me through to someone else another & starts arguing with me when Ive been perfectly polite but firm that I wanted this resolved & to be given the amount due to the closing date so I could make immediate payment. At the last point I was left on the line for 30mins The call ended without resolution after 1hr 20min 46secs. APPALLING SERVICE
Reviewer
Ian
Location
South Shields
Date
13/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched from TalkTalk to Vodafone after TalkTalk massively increased my service fees at end of my contract and then failed to cancel my Sky Sports subscription, yet still charged me for it and refused to give a refund (even though I proved it was their fault).
To be fair, TalkTalk's internet connection had always been reliable, but their customer service to my complaint about the Sky subscription debacle was terrible and I couldn't justify the price hike at the end of contract, so I decided to leave them. and give Vodafone a try.
The new Vodafone line and broadband were supposed to go live yesterday. The phone line is working OK, and I waited until midnight (as they suggest) for the broadband to go live, but it has never once connected to the internet.
The router diagnostics say the VDSL is active and healthy but it still has no internet connection. I spent over 3 hours with online chat support this morning to no avail. They asked me to plug straight into the BT master box test socket (despite me telling them the box was fine and has worked flawlessly for the last 5 years). The support assistant did some stuff at his end and got me to reset / reboot the router multiple times and promised me when I left the chat 2 hours ago that the problem would be fixed within the hour....but it still isn't.
I'm pretty IT savvy and I know there is no problem with my master socket. I know the router has a healthy VDSL connection, but it isn't connecting to the internet through Vodafone's Gateway.
I don't know how someone with no IT skills would ever manage to get support from them, because I was doing some fairly technical stuff (like manually changing DNS settings at their request) which most average users would not have a clue about. Broadband routers should be plug and play for the vast majority of people and in my past experience with BT and TalkTalk that was always the case.
Reading some of the reviews on here it looks as though this type of issue is not uncommon, and Vodafone are not equipped to address problems. I got the impression the support assistant just wanted to get me off chat so that it was no longer his problem, and so that someone else will have to deal with it when I go back to them when it still isn't working.
Not a good start at all to my Vodafone experience!
Reviewer
Anonymouse
Location
London
Date
11/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They promise 63Mb/s and deliver 15Mb/s. Only route to customer support is by social media where they ask very personal questions that risk identity theft. They do not deliver on the compensation for poor speed. They just leave you to rot once they have your money.
Reviewer
Isssllll
Location
London
Date
10/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
I thought Vodafone broadband was great and good value. However, as many other people have been experiencing, I have had no internet for 8 days now.... Customer service is appalling and just gives standard responses like "We value our customers and are working to get this fixed".
Reviewer
clive
Location
christchurch
Date
09/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never ever sign up for vodafone broadband. It is absolutely useless. They have been fixing my issues for 3 months and still have not remedied the problem.Customer services just keep you on hold for hours.....total waste of time
Reviewer
Grant
Location
Windsor
Date
08/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Don't be fooled by Vodaphone - From day one they have not achieved their minimum service level promise of 35mbps. Hung on for 49 minutes waiting on their support line before going up.
I looked at raising a complain through OFCOM and it seems they are equally useless. Mobile firms have signed up to a voluntary charter, which clearly they just ignore. All hot air and no action from all parties.
Reviewer
David Crawford
Location
Paisley
Date
06/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with them for while but lately their broadband has become unusable. Been over a month since Ive had a day that I can use it. Here is an example of last 2 days.
Mon 5 October
Router dropped internet: 3.30pm,3.48pm, 4.05pm, 5.16pm, 6.55pm,7.27pm,7.40pm,7.54pm, 7.59pm 8.11pm, 9.25pm. After that I gave up
Tues 6 October
Dropped: 12.34pm, 12.24pm, 1.47pm, 1.58pm, 2.26pm, 2.45pm, 3.04pm, 3.28pm, 3.41pm, 3.46pm, 4.31pm, 5.44pm, 5.53pm, 6.00pm, 6.18pm gave up
Ive had 2 engineers telling me everything is ok and then I face the dropouts after they have left.
As for their help, trying to get through on phone is almost impossible and their online chat is a joke.
I have now tried to make a complaint using their online form etc. Will see how that goes. Not holding my breath.
I see I'm not the only one who has had a bad experience with them. Who does reliable broadband?
Reviewer
Tori
Location
Peterborough
Date
05/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give no stars for satisfaction I would.
Supposed to have Gigafast broadband on 24th September but installers messed up the installation blaming City Fibre for a blocked duct.
City Fibre came out on the 28th and repaired the mess that Vodafone had done and even put the cable through to our back door so that Vodafone could come out to attach it to the router.
Since then nothing from Vodafone despite constant calls to them being passed from person to person.
Today spoke to a manager who said Vodafone couldn’t do anything until City Fibre had been out even though I kept informing him they had been out and left the fibre optic cable hanging outside to just be connected.
Sent a complaint through Resolver on the 1st October and Vodafone can’t even be bothered to reply to that!
Terrible service and intend to cancel Vodafone and carry on with old supplier EE which surprisingly is still working because Vodafone didn’t do the swap over on 24th August.....thankfully.
Reviewer
Jacqui Kerr
Location
West Lothian
Date
05/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Started experiencing frequent drop outs 3 months ago. Have since reported 4 times to Vodafone - twice on phone and twice via online chat. Asked to repeat the same actions everytime regardless of my case history. Raised complaint. No improvement to service- still dropping out regularly. Waited over 1hour 36 mins for answer to number I was given to call regarding fault before accidentally cutting off to answer another call. Now been waiting over 30 mins for answer to complaints number. Also called 191 from mobile and was told there was a wait time of 1-2 minutes. Still no answer after 20 mins so terminated call. Still waiting for complaints number to answer as I type this. My frequent disconnections have numbered over 15 disconnects in one day. Every time they PROMISE it will be resolved. Their broadband is woeful and their customer service is worse than diabolical. I will switch provider once my complaint has been dealt with.
Reviewer
Kristi
Location
Peterborough
Date
05/10/2020
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I am lucky to livr in gigafast broadband area, so I took a chance to sign. And here where the pain started. The trouble to agree connection day, cancellation from their side, misunderstandings snd ect. Ok, after 18month the same story. I keep calling customer service for contract update, but nothing happens. They changed the speed I did not ask for, they increased my bill and when I talk to them they keep me on hold and promise to call and then I get text saying they couldn't reach me. Truly Nightmare
Reviewer
Dave B
Location
Staffordshire
Date
02/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Applied for broadband, Vodafone cancelled the order without notifying me. Spoke to an agent who said there had been a system glitch.
Applied again, this order was also cancelled.
Vodafone social media team sorted a third application and got it processed.
Router arrived, 1st October activation date given. Line didn't transfer from my old provider. Old provider stated Vodafone had given the wrong transfer date.
This order has also now been cancelled.
I now have no internet, and no phone line. I also have to pay for an engineer to attend no matter which provider I go to, because Vodafone deactivated the line.
Do NOT use Vodafone at any cost. This has took 6 weeks, left me with no internet whilst working from home, and cost me £50 in setup fees to go back to my old provider.
Disgraceful.
Reviewer
RavC
Location
GATESHEAD
Date
29/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Awful in every expect. Terrible speed, worse customer service.
1. Poor speed. Should be 35 Mbps. Regularly running at < 8 Mbps. Sometimes as low as 1 Mbps. (My mobile Internet is often faster.)
2. Connection often drops drops completely.
3. They repeatedly failed to ship the new router that they promised. After weeks of chasing they finally shipped it but it did not fix the problem as they said it would.
4. All of this takes forever since time consuming calls to their automated service, (after going through countless menus) just end up telling you to contact an ONLINE ADVISOR.
5. If you manage to log in through their rubbish broadband, you fins that all their ONLINE ADVISORS are permanently busy!
6. The online system suggests using the Vodafone app. This doesn't work and reports a technical fault and says to 'try again later'
7. After many weeks of unusable broadband, I found that the only way I to contact Vodafone is to select the phone menu option that says you want to cancel your contract. Then, suddenly, they have an advisor at the end of the phone who tries to convince you not to cancel your contract and hey presto, they want to fix the problem!
Unfortunately, their technical service is equally poor. After a new router didn't work, we did, eventually, get an engineer to visit the house. He got the broadband speed running OK but two days later the speed had deteriorated with all the same problems.
DON'T USE VODAFONE!
Reviewer
Dean D
Location
Hengoed
Date
25/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely diabolical drops out more than being in and is always off. Assistance is incompetent and argumentative as they do not have the capability or belief there is something wrong. Paying for nothing and incapability
Reviewer
Keiron
Location
Warrington, UK
Date
25/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Where do I start......
Great deal they offer for home broadband... But it's not the deal you get.
Vodafone customer service is very poor and speeds vary. I should have min of 35mbs but was getting 6mbps.
I was charged termination fees and installation fees when completing a home move, which I was told I wouldn't. I have now been put on a tarrif I didn't agree too and have additional charges no-one can explain...
But get this..... I have to call back after they have taken the money from my account to get a refund, how is that right?
Most of my issues are sorted now, it was easy, only took me 3hours each day using online chat and 2 hours a week on the phone. I'm being 100% honest about those times too.
Please avoid them. Great deal on paper but not worth the hassle
Reviewer
Rita
Location
Glasgow
Date
24/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Worst service ever. Speed been ridiculously slow consistently, and nothing got done about that. Customer service is none existent.
Reviewer
John
Location
Weston super Mare
Date
21/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had a fault since joining Vodafone in June. I still have no idea when it will be repaired, even though I ask about 3 times a week. I am Just told ticket is open. My FFTC sync speed is now 5 MHz,
Reviewer
William Sutton
Location
Kings Lynn
Date
17/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had a continuous problem with Vodafone broadband for several months. I have been lied to, hung up on and wasted up to 5 hours a week without resolution. I am regularly dumped back into the queue and when I say I want to cancel, they tell me I will be chared for early termonation. Vodafone should be sued fro wronful advertising and selling a product not fit for purpose. I will have to cancel the broadband now and be held to ransome over my mobile contract. APALLING!! DO NOT USE!!
Reviewer
sean
Location
KILMARNOCK
Date
16/09/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolute crap, im on there highest speed fibre, and right this minute im getting 6mb down and 12mb up, outta the 60mb im supposed to be getting... same thing every day around the same time. unlimited throttle ...
Reviewer
IASF
Location
Bath
Date
16/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very, very poor customer service and technical support. Avoid like the plague!
Reviewer
RON WOODLAND
Location
LLANELLI
Date
07/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you are thinking of changing Broadband provider, don't go anywhere near Vodafone if you value your sanity! The promise of optic fibre speeds with none of the problems I'd experienced with a copper connection and at a reasonable price tempted me unfortunately. I have since spent literally days hanging onto a phonecall to Mumbai, Cairo or wherever, trying to sort out low speeds or downright failure of service. Life is too short to waste on this apology for a company!
Reviewer
Jak Miller
Location
Norfolk, UK
Date
05/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't do it. The absolute WORST provider bar none. The customer service will have you tearing your hair out and the tech support (all based overseas) are a joke. Speeds are very restricting and connection unstable. Have resorted to contacting the CEO for help before taking to Ofcom.
Reviewer
Grizzly
Location
Cornwall
Date
01/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cannot believe the change of fortunes had excellent service from Vodafone had recommended them and extended my contract. Now I cannot think of an organisation I have had worse customer experience with cancelled my service in error, not meeting the minimum speed have lied to me on the phone the complaints system is a joke and I am stuck with them for 18 months never again will I touch any of their products.
Reviewer
ECEMD
Location
LONDON
Date
31/08/2020
Ratings
Satisfaction
1.00 stars
Reliability
1.00 stars
Comments:
I have been using Vodafone's services for years and I am not happy to say that I have very disappointed with the broadband services they offer.
I visited one of Vodafone's stores on 07 August 2020. The sales advisers were reckless and were definitely not trained enough. I spent almost about an hour to get a business broadband contract. The adviser who was helping was definitely without enough knowledge, he was asking his colleagues what to do at each step. Finally, I signed a contract and ordered my business broadband.
My broadband was supposed to be activated on 28 August and I received my router a couple of days earlier. My internet didn't connect within the promised time. I called Vodafone, they first gave me the wrong information telling me that they cant provide services to my building. I was shocked, how such a huge global brand providing services to all over the world, cant provide internet to my building ?!
My internet did not connect over the weekend and the first thing I called the business team on Monday morning. I spoke to 3 advisers, spent over 1,5 hours over the phone and my problem was not solved. I was not offered anything equivalent to solve my problem. And the worst thing is that they did not inform me when my internet will be available. I was told that they will call me back on Tuesday to check if my services are running, if not working, I will have to wait for an unknown time.
Then, during the day, I was called by other advisers, spend a couple of more hours over the phone. Eventually, I still do not have the internet.
Vodafone couldn't provide its services to me on the promised time and as I ordered this broadband to use for my business, I can definitely say that my business.
Reviewer
Martin
Location
Langbank
Date
31/08/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Comments:
Currently having to use my mobile hotspot to work from home rather than using my Vodafone home broadband. Connection quality is absolutely atrocious. Multiple disconnects per hour, lasting from a few seconds to minutes at a time. EXTREMELY FRUSTRATING.
Reviewer
Jezt45
Location
High Wycombe
Date
30/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay far, far away ! Absolutely shocking service. Activated Nov'19, had reasonable service until March this year. Have a long list of complaints registered with them with their promises of fixes. Supposed to be on Superfibre 2, ha! That's a joke in itself, speeds so slow it would be quicker on 4G, sent screenshots of speed tests but I must be lying as their app and gear says 80 when Ookla states 35 ! Terrible customer service, totally ignored, promises made and then not kept. If I could afford to break their contract I would. Awful, money grabbing company with no customer service at all.
Reviewer
Michael Rachelle
Location
Liverpool
Date
26/08/2020
Comments:
Stay clear from this company, they are a disgrace. When you leave them and end of contract been, they wont cancel it and you're charges will go up untill there's enough to get a baylif company on to you and you're credit score will get depleted, disgusting company shouldn't be allowed to trade, end of!!!!
Reviewer
David Dixon
Location
Ventnor, Isle of Wight
Date
26/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never had a good internet connection. I am currently with Vodafone and my connection has got a lot worse over the last few weeks. Today my speed is about 9.6Mbs. It has been as low as 7 or 8Mbs. At peak times I cannot get on the internet at all. Even when I make a connection, I am often timed out because the server does not respond quickly enough. Vodafone have tried to help me, but no lasting improvements have been made.
Reviewer
Jonathan Lord
Location
Derby
Date
26/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone used to be my go to provider for all communication, however they are outdated, non-responsive and provide a broadband service that is a slow as my granny getting out of her chair - she's been dead over 15 years.
A fast fiber connection promised in July at 56 mps and over five weeks of asking them to provide any technical reason why 24 Mps is the best they can do.
They still charged me £ 27 for the privilege and only refunded me on the seventh call.
A new router was promised several months ago and was chased and over promised a second time. It wasn't until I asked for the third time that it came a week later. This still didn't help with poor speeds.
Vodafone's shocking non responsive customer care service is pathetic; their online chat function is repetitive at best and the service team don't know anything about your case so you spend hours repeating yourself on the phone. The technical team were never available for any commentary.
Stay away from Vodafone and go straight to BT - they are the only ones who can install a fiber network to your door.
Reviewer
C Betteridge
Location
Surrey
Date
26/08/2020
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Out of contract I had found Broadband speeds very variable and rarely above 23mb/sec. on one occasion it was as low as 6 mb/S. Fed up with variable speeds and drops in service so changed to Shell . Speed with new service 31mb/sec ! Clearly Vodafone unable or unwilling to provide continuous Advertised speeds in all areas . Very helpful staff to begin with but problems in my area won’t be solved until Openteach will allow us to purchase fibre cabling from box to the house.
Reviewer
Kirsty is
Location
Wales
Date
26/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Do you want to be on hold for ages and for them to keep getting your address wrong sending you parcels and internet to the wrong addresses to be constantly be told restarting the router will fix your problems and never be able to speak to someone who understands you? Then this is your company!
Reviewer
Andy Howr
Location
Somerset
Date
25/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Initially flaky but now just unreliable. Around 5 Internet drop outs every day. Hours spent with online help making set up changes. 2 OpenReach visits. Every time it was my responsibility to chase Vodafone to resolve the issue and they could never actually do anything useful. NO CHANGE - STILL NOT RELIABLE.
DO NOT SWITCH TO VODAFONE.
Reviewer
Ravi
Location
Camberley
Date
24/08/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I’ve had Vodafone broadband since June, I replaced virgin media 100mg broadband as the costs were getting out of control and for one person I was clearly overpaying for speed I didn’t really need. After switching, It’s almost felt like there has been no difference in speed and my Vodafone broadband. Has consistently been over the advertised speed. Very satisfied so far
Reviewer
Julian Short
Location
Buckden, Huntingdon
Date
24/08/2020
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Works well most of the time but roughly once a month the download speed drops below 1 Mbps for between 1 and 3 days. You then have a phenomenal wait on the phone line to be fobbed off with the usual bull about the router & then the telephone socket. Then without doing anything else at my end the speed comes back. So no I won't waste my time on the router or telephone socket as luckily I have O2 4G and can tether from my phone. I have the speed test photo's to back this up so I hope Vodafone sort this soon. Non hold again & my first question will be when does my contract end.
Reviewer
Ivan
Location
Caverswall
Date
23/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Absolutely appalling service. Signed up last September (2019) all was well until January (2020) then the service went downhill. I was guaranteed a speed of 25Mps, mostly it was nowhere near that speed. It finally dropped to about 8 or 9 MBps at which point I raised a complaint. For almost 2 months I had to go through the routine of proving that it was not the connection inside my home that was the issue. Numerous times I had to disconnect everything from the internet and then switch off my router and re-connect everything. Only to show that the issue was not at my end. They finally resolved the issue in May by moving me to a less congested line (their explanation). All was well for ab out a month and then the speeds dropped again to around 8 or 9 Mbps. I telephoned to complain and refused to go through the process of disconnecting everything just to prove the issue was not at my end. I sent them screen shots of the speeds I was getting through a wired connection direct to the router. Their response was that they had checked the line and I was getting 40MBps sync speed, suggesting once again the issue was at my end. How could I get 40Mbps (this is the speed that is constantly displayed on their Broadband app even when the internet speed test was showing 8Mbps). How could I achieve that speed when the internet speed test was showing between 8 and 9 Mbps. There service is really bad and I would not touch them again. I have asked numerous times to be allowed to cancel my contract as they are not delivering any where near the speeds I am supposed to be guaranteed. Each time I ask to cancel they ignore my request. When the contract is up in September (2020) I will be moving to another supplier.
Reviewer
Midgar
Location
Oxford
Date
22/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just waiting for my contract to end so i never have to use Vodafone again. Reliability of the network is shocking. DO NOT USE.
Reviewer
Ross
Location
Lincoln
Date
22/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WORST EXPERIENCE EVER!
I was attracted by the cheaper price than BT. So arranged for Home Broadband. Like others, the broadband box arrived and all looked fine. But on the day of transfer - nothing happened!
I spent the best part of 2 hours on the chat with them, they 100% guaranteed they had transferred and the issue was mine. Fed up, I phoned BT, guess what - no transfer had occurred!
Annoyed, I phone to cancel my order. Vodafone promise to do so. Guess what? - they didn't cancel and then charged me the first month!
Was on chat with them for 2 hours to get my money back - having asked for a superior, they then chucked me of chat. I then couldn't get back on. I am now left with the account not closed, paying for something I cancelled and with no ability to get my money back.
DO NOT USE! DO NOT BE TEMPTED! WORST BROADBAND EVER!
Reviewer
S
Location
Dorset
Date
21/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
The "superfast" 2 here has never managed to exceed 20.6Mbs since the day it was connected. It keeps going extremely slowly often dropping to 13Mbs. Online chat requests for help are fobbed off and formal complaints get ignored, OFCOM is the next resort. Frankly they are miss-selling a service they can't deliver and don't seem to care.
Reviewer
8b@ll
Location
Feltham
Date
21/08/2020
Comments:
that is a worst broadband provider ever. You wasting your life on phone calls every 2-4 weeks of having no broadband. Do not ever sign up with them!
Reviewer
Netty
Location
scotland
Date
20/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
their service is the worst ever. Drops out all the time. Have to change channels. Once you get your box etc its past the 14 days when you can cancel so your stuck in your contract. Good speeds when working
Reviewer
Rena
Location
Wolverhampton
Date
20/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Vodaphone broadband rates highly in testing your level of sanity and frustration!
I was left without broadband for 13 days, each time I called I was promised It would be fixed within 24 hours. Each time I contacted the team I spent 40 minutes trying to resolve the issue. Their approach seemed to be was to blame the last person who I dealt with! During a time when we are all working from home - 13 days is unacceptable to be without internet! I was given 4 different fault reasons to which it ended up being something completely different! The complaints department were not interested in the suggestions I was making in order to improve their customer service. I had to argue to get my 13 days refunded to me - on another 30 minute phone call.
Come on vodaphone you need to change! This service is not acceptable!
Reviewer
Sean Graham
Location
Essex
Date
20/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
AVOID! Moved away from Virgin due to high cost, thought I would try VF Broadband (big mistake) - when it works the speeds etc are hit and miss at best, however I have had the service for 2 months and it constantly drops throughout the day and continues to do it; I have spoken to their tech support (if you can call it support) but just get the runaround. I rely on this service, like most these days, for home working I have had to reinstate Virgin Media. I raised a complaint against them which again just got farmed around. Their customer service is woeful they make you trudge through the mire of their L1 outsourced service hoping you get bored and give up.
Reviewer
Gary
Location
Highlands
Date
18/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Went from talk talk to Vodafone after getting pestered by them and saying how good it is. I’m 32 years old with ms so spend a lot of time watching tv in my room. It’s okish during the day but after 4 to 5 o’clock onward can’t watch tv with buffering. Try to get through to speak to them and get that tobi annoying wee thing. 1.2 download every night. Shocking and will be advising anyone who asks not to go near them.
Reviewer
Rachel Beeston
Location
Southsea
Date
18/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Still without broadband over a week after the activation date. We have called Vodafone daily and their customer service have not been helpful at all. There is no record of our issues or contact history and each day we are told an engineer will be fixing the issue within the next day and they will call back. Not yet fixed and no calls back. We have already now switched to virgin media and will cancel our contract.
Reviewer
JOCK
Location
Fife
Date
15/08/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Comments:
I concur with the previous complaints. I will be leaving Vodafone as soon as I can .
No other company can be worse.
Reviewer
brian
Location
gorebridge
Date
14/08/2020
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
i have switched over from sky to vodafone and so far not bad apart from my speed goes up and down but works ok.i left sky because there internet keep cutting of and my kids on there xbox getting disconnected not happy to say.anyway vodafone is ok i think the problem is BT they mess up your line.so far out of 5 for vodafone be 4 if the customer service helped me more instead of saying this and that and nothing done about the speed up and down i would give the a full 5 star..
Reviewer
Cecil Owens
Location
Carrickfergus, Northern Ireland
Date
14/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not use this Company, they are terrible, never before in my 66 years of life have I been so frustrated with any Company, they should not be allowed to trade.
I cancelled my contract after 1 week, now I am trying to get my money back, stay clear if you want something which works.
Reviewer
Steven
Location
Derby
Date
13/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do NOT under any circumstances buy broadband from Vodafone EVER. To my mind, they are a fraudulent organisation that does not operate honestly. There’s a reason they come at the BOTTOM of every customer satisfaction survey.
Do NOT be seduced by any “deals” as these are illusory and it will take you YEARS to fix and problems. Just walk away immediately. Vodafone are woefully ill equipped to deal with even the SLIGHTEST issue. Call center staff are naturally useless, but all the head office staff are illiterate idiots also. You won’t get a simple answer out of ANY of them. The culture at Vodafone is very much one of “lie, deny, and do nothing” which is something that as a paying customer you can do without. That comes from the top down. The CEO is an absolute joke and their “executive relations” team may as well be a bunch of interns for all the good they are.
PLEASE do not use Vodafone but literally any other phone or broadband provider. You have been warned. I can provide details and correspondence to back up everything I say. Keep away. Dealing with Vodafone can seriously damage your health.
Reviewer
Dan
Location
Bristol
Date
12/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1.6mbs download when it works.
Not good at all
Reviewer
Shan
Location
Stamford
Date
08/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone is an absolute disgrace to society and practically false advertise their speeds which they offer and have bad support processes in place.
There support team is absolutely shocking as tickets are closed without clarification from the end customer that the issue has been resolved.
You are told that the issue will be resolved within the next 3 days, which then turns into an 8 day and I still have no confidence in that they will resolve the issue as this issue has been going for over a month.
I would never recommend Vodafone as the customer is mislead all the time.
Kind Regards
Shane
Reviewer
mike
Location
Braintree
Date
06/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
had diffiulty accessing my account, it needed vodaphone assitance - two long days of incompetence . it needed a text code - they were refusing to send to my BT landline - my BT landline can send and receive texts no problems Vodaphone doesnt recognise this - only acknowledges and pushes there own product
I cut and pasted there own legal stuff re sending text for access code to a landline phone - I send it back through chat to the numskulls - still didnt click
inbred - internal viewing service advisers - do notknow anything about there own products - there own statements - but only there own products and no other exists
wont be renewing my Vodaphone accounty when it expires - they are incompetent
Reviewer
Gurjeet Maan
Location
East Tilbury
Date
29/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
One word be away from them. My internet was meant to be active on 8th of july. Engineer came and said can’t do because he is not multi skilled. So i thought can wait for more 2 days will someone came and everything will be sorted soon but no everyday i have to call them and hear only one thing till midnight it will be active. Its been 29th of july i m still waiting for my internet. Everytime new excuse. I will say just stay away from them. I have lost my whole business due to them can’t do anything without internet. If there was option i could give -5 stars.
Reviewer
E
Location
Leeds
Date
28/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Worst broadband provider I've ever used. On Superfast 2 package, I've NEVER experienced the promised speed - but since Vodafone is not signed up to the Ofcom Code of Practice, there's pretty much no option for redress other than the small discount they give.
I could probably put up with this, but in addition the internet connection drops out on a daily basis.
tl;dr I'm trapped in an 18-month contract with a dreadful internet connection, save yourself the pain and go with someone reputable instead.
Reviewer
ABBS
Location
MILTON KEYNES
Date
27/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
awful service was cancelled with no explanation. they have bad customer service as well
Reviewer
Sam
Location
London
Date
27/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Shocking customer service, the waiting times for simple things take hours, and I mean hours.
Reviewer
Early Exit
Location
Glossop
Date
25/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
So unrelentingly awful, I'm leaving them just two months into an 18 month contract.
Firstly, don't expect your activation to be on the date promised. Took several days and many phone calls to get that sorted.
Secondly, don't expect a reliable service. Our service has dropped in excess of 100 times in 8 weeks, yet Vodafone say that is 'normal'.
Thirdly, don't expect any support. Agents promise the world, safe in the knowledge that you will never be able to speak to them again. They mislead, and sometimes just lie.
Lastly, their complaints department is as useful as their support department.
Reviewer
Alex s
Location
Cardiff
Date
21/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appallingly bad. I've been trying to get Internet with them for over a month, but after 3 failed activation dates I give up. Utterly useless. I spent over 5hrs on the phone, each time they literally promised they'd get it working today, only to fail. Then fail again next time. And again. They also promised to ring me back twice, but never did. Plus they play the same four songs on repeat on their hold music which just adds insult to injury after 45 mins each time on hold.
Reviewer
Evz
Location
Hertfordshire
Date
20/07/2020
Ratings
Satisfaction
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Just came out of 18 months Superfast 1 broadband contract with Vodafone. During contract had a few occasions when our speed dropped out completely & struggled to load the most basic websites even on wired connections. That seem to sort itself out after a few times & it was rather stable eventually. But as soon as our contract was up for renewal & we chose to stay on the package we were on at the lower price, our wifi all but stopped working literally overnight. 3G was better, even sitting next to the router is was getting 0.7Mbps. Too much of a coincidence for my liking. I'm not one to have a go at a supplier for poor quality product, I just change away...which I did. I don't see why I need to waste my time chasing a supplier to give me the best possible product which I'm paying for.
Reviewer
Alan
Location
Pontefract
Date
19/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
For a telephone company these are a disgrace. All they think about is getting your money. I signed up with them and internet was great, then it kept going offline. I have lost count on how many time is Have contacted them. Their communication is non existent, as in they don't ring up to arrange for an engineer to come to your house. No they just turn up. I won't be renewing with these cowboys and I suggest you go elsewhere and don't bother trying them as we never got the speed advertised and promised.
Reviewer
Scammed
Location
RH
Date
19/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
5.00 stars
Comments:
Reliably delivers a MAXIMUM of 1 MBPS AT PEAK
Reviewer
Julian
Location
LOndon
Date
15/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Bought superfast fibre. min speed 55mbs. only receiving 44mbs. still waiting months later for support. Poor. Avoid
Reviewer
Pete.
Location
Devon
Date
14/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute disgrace of a company. After about 10 years of being a loyal mobile (vodafone) network user decided to leave bt (landline and broadband) for the better deal vodafone offered. 3 months down the line broadband stopped working. After 10 days of continuous phone calls (20 hours at least) issue still not resolved. Have had to put up with lies (engineer will come tomorrow and never arrived) , operatives who've hung up on me. Operatives who've been rude plug this in plug that in and we will run some tests. Are your 3 white lights on oh it should be working then. Asked to disconnect mobile data and clink on a link sent by vodafone while at home (oh no wifi link won't work) those who know me know i'm very laid back but so far this has been the worst most stressful experience hoping someone would try and do the right thing. They either don't know their ass from their elbow or really don't give a flying duck
Reviewer
R
Location
NI
Date
13/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really bad, stay away from these liars! They promise you high internet speed and when they fail to deliver they blame BT exchange. Instead of being respectful to their customers and tell the truth they blame someone else. Very professional right??? Internet has been dropping from day one, have caused me huge issues with my job. Lost masses and masses of work because of them!!!! And when you want to cancel they make money out of you by charging ridiculous fees!!! They are the failure and liars!!! Why is the customer suffering because of them being useless and unprofessional?? STAY AWAY FROM THIS SHAMEFUL COMPANY
Reviewer
Genie
Location
Fulwood
Date
08/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I was looking for internet provider and spoke with a rep from 0800 number. He gave me quotations which I need to think about. He was aggressive in nature in finding out why I cant decide right away. He was a bit impolite and did not make me feel comfortable in answering some personal details. Please be advise that VODAFONE customer service is not admirable at all. Very harsh I deed. I am not calling Vodafone again.
Reviewer
Andy
Location
Richmond
Date
07/07/2020
Comments:
They disconnected my old broadband on switchover day yet there's would not activate "until up to midnight" meaning I was without internet for the day and couldn't work from home. I rang to ask why they couldn't have requested my old broadband to switch off the following day instead and he would not answer me, instead repeating his script and passing the blame.
Reviewer
Nick S
Location
Salford
Date
05/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I subscribed to an offer for superfast 2 by vodafone , been with them for 2 weeks and the service is shocking !!! Average speed 35 kbps , sometimes drops to 7 !!! I think it d be faster surfing with my phone
Reviewer
Tyler
Location
Stockbury
Date
04/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company by far. For phone for broadband
Lie after lie after lie. Been waiting 8 weeks!! Finally get the WiFi wired in 4 days ago, been on the phone to them everyday for atleast an hour. Minimum. Internet goes every 30 mins. Slow. Rude customer service. Lie after lie after lie. Passed around to all different people to lie and lie.
The last ladie hung the phone up on me and was rude as anything. Going to cancel the lot worst company I’ve ever dealt with don’t know how there still going, don’t know how they can get away with lying threw there teeth to all there customers. Wish I done some more research about them before I signed up honestly the most stressful so called ‘company’. Had better service from mcds drive thru then anyone from this poxy pathetic shambles of a company
If you haven’t already do yourself a favour and don’t sign up go somewhere else anywhere else.
Reviewer
Steven
Location
U.K. Gloucestershire
Date
30/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT ! Get Vodafone Broadband..
I’ve had Broadband from many providers over many years and this is the worst experience I’ve had. I’ve been waiting 5 days to be connected and it’s still not happened after 6 phone calls to there technical departments, They keep blaming open reach but it’s purely down to them being able to organise a simple task that was supposed to happen 5 days ago and keep getting told to wait another 24 hours. Stay away from Vodafone and go to a more reliable provider like BT or TalkTalk.
Reviewer
mitchell
Location
southport
Date
27/06/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
line always braking down they say will fix it but still not fixed
Reviewer
george
Location
manchester
Date
27/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
one star across the board because I couldn't give any less.Haven't even had it 1 week,everything about it is SO wrong on every level
Reviewer
Michael
Location
Folkestone
Date
25/06/2020
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Reasonable broadband, let down by awful customer service. When it was working, it was fine - and problems were few and far between, to be fair. But as soon as anything went wrong, I knew I was in for a load of hassle; their customer service reps are absolutely clueless. The last straw was this morning; my internet had been slow for a couple of days due (I found out eventually) to re-installed Google Drive syncing a load of files which I hadn't asked it to sync. But Vodafone customer services made no attempt to discover this; just fed me a load of rubbish about changing the broadband channel via the app, and how it would be "need 24 hours to adapt to the new settings" (which, handily for them, got me off the phone!)
Reviewer
Green_Meadow
Location
Isle of Wight
Date
25/06/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I was highly recommended by friends to go with Vodafone for my broadband connection as they were always satisfied and never had any problems with the company. Upon vodafone due to take the first direct debit payment, the money was made available by myself in my bank account to Vodafone from 21st May the 1st payment date, this was available until 4th June until the bank put the money back into my account as it was not taken! Upon the 23rd June I had a email as well as a text message to state that my account was in arrears, I was alarmed to receive this so I rung customer services. I spoke with a team member who advised me that this was the banks fault, and also tried to make out that the bill amount was never made available, of which was not the case. The following day my broadband connection was cut off and I also went into my bank to find out why they did not release the funds, the branch manager assured me visually on my account that the funds were available and Vodafone chose not to take the money! I feel the memberw of the customer service team and complaints department are rude, unhelpful and provide you with false and unfactual information. I also feel that they had a cheek to offer me £10 and then £15 compensation for the inconvenience, I explained that I feel that this was unacceptable as It caused me financial stress/difficulties as well as financial loss due to having to go into my overdraft to pay the full amount as well as the arrears off, so I could have my broadband connection turned back on!! After all this is not the customers problem if Vodafone as company do not take the payment for this service! Otherwise the speed and the reliability is great! Vodafone sort out your customer care and service as it is very poor, unprofessional and ignorant!!
Reviewer
Pat
Location
CAMBRIDGE
Date
24/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Idiots delayed my order then took over my landline but told me they don't do broadband in my area even though they sent me a router so I have no broadband for weeks and have to use mobile data to work from home and they even sent me a bill. Avoid these losers
Reviewer
george
Location
Manchester
Date
24/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I changed to Vodafone superfast 2,last Thursday 18 June.I'd been withhTalk,Talk for 10 years & wasn't impressed with their set up,so,I thought I'd change,MY GOD!! what a mistake,theres only 2 of us,no kids,this broadband wouldn't even support the 3 wireless cctv camera's we have.This has caused all sorts of stress & tension between us,anyway,today,Wednesday,24 June,2020,I cancelled it.Take my advice,DON'T bother with Vodafone.I spent over 1 hour on 2 occasions being passed from pillar to post when I phoned,only on BOTH occasions being left that long ,the line went dead.In a word Garbage
Reviewer
Agall
Location
Manchester
Date
24/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful speed.
Then we tried to organise a home move. OMG. Left for 3 weeks with no internet. Lost our precious home phone number and ended up cancelling contract.
Customer services were awful. Spent around 10 hrs trying to resolve the issue. Could not get speaking to anyone who could actually help me.
Avoid
Reviewer
Angry customer
Location
London
Date
22/06/2020
Comments:
This is awful. Incompetent and rude customer service employees. I am not able to have my WiFi connected. I had to spend more than 200 pounds on hot spot and they did not even offer me a compensation
Reviewer
Matt
Location
Uk
Date
22/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Awful customer service and incompetent staff
I have had Vodafone broadband for over one year now and recently tried to arrange a house move. Vodafone are unable to supply at my new property and after what they have put me through i`m glad.
I gave them the date I was moving, which was in July and that was agreed as my disconnection date. They assured me that it would be 30 days before i disconnected which would take me past my move out date. 2-3 days later, they have disconnected me and have now told me it is up to 14 days to reconnect.
I rely on internet immensely for my job like most of us. I was bounced around different departments and "managers" and told to expect various phone calls throughout the day which did not happen.
So now with 3 weeks to go until i move, I have no internet thanks to the incompetence of Vodafone. I was also told at one point I was going to be compensated and be put through to the billing team...never happened. I am going to progress forward with legal action.
My phone is also with them and i will be expediting a move from their awful service.
Reviewer
GK
Location
Redbridge
Date
21/06/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have had various ISPs and Vodafone has been decent (a couple of minutes-long outages) but down-stream bandwidth are consistently above 20Mbps (mostly 40Mbps) which is good enough for my IPsec, streaming and kids' usage. Had experienced loads of other ISPs for myself and supporting colleagues' home internet during lockdown, so far Vodafone (decent), BT (mostly decent), Zen (good), Sky (ok-ish), Now (meh-ok), Virgin (where's the rest of 480Mb?) and Origin (god no).
Reviewer
Aaron
Location
London
Date
20/06/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
From day one constant drop outs on average 3 a day. Also had issues with DNS so some download and sites just won't load, customer service try to run rings around you nothing gets solved can't wait for my contract to be up, terrible service awful customer service.
Reviewer
Colin
Location
Mk
Date
20/06/2020
Comments:
Happy with the broadband certainly not happy with their billing they advertise gig a fast £28 a month £23 a month for existing customers but they continue to charge £28. Every time you phone them about this they tell you that they will apply the £5 discount on your next bill this never happens
Reviewer
Attila
Location
Skelmersdale
Date
19/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid! A couple o days in my new contract with them lost the promised internet speed.Instead of 55 I was getting 8-15. This is ridiculous. After numerous attempts calling them every time they gave me different answers, technical issues which they still working on. I had enough I said I want to cancel my contract. They said 30 days notice which is 17 of July. Here I am on 19th of June and they cut off my internet. No internet, I can't get over to customer service and it looks like I can't get internet for the next 4 weeks. It is unbelievable that they can do this. Bye-bye netflix!
Reviewer
Angry Customer
Location
UK
Date
19/06/2020
Ratings
Speed
4.00 stars
Comments:
I have had Vodafone broadband for over one year now and recently tried to arrange a house move. Vodafone are unable to supply at my new property and after what they have put me through i`m glad.
I gave them the date I was moving, which was in July and that was agreed as my disconnection date. They assured me that it would be 30 days before i disconnected which would take me past my move out date. 2-3 days later, they have disconnected me and have now told me it is up to 14 days to reconnect.
I rely on internet immensely for my job like most of us. I was bounced around different departments and "managers" and told to expect various phone calls throughout the day which did not happen.
So now with 3 weeks to go until i move, I have no internet thanks to the incompetence of Vodafone. I was also told at one point I was going to be compensated and be put through to the billing team...never happened. I am going to progress forward with legal action.
My phone is also with them and i will be expediting a move from their awful service.
Reviewer
Nadya
Location
London
Date
18/06/2020
Comments:
I wont even give 1 star if i can.
Most terrible company I had to deal with. I was contacted by a salesman offering me A broadband deal. When I ask what is going to happen with the outstanding bill with my current provider the guy assured me this will be cover by them so wont need to pay anything to BT for canceling my contract earlier. I was told this numerous time over two different conversations. When i agreed to by their product and cancel my contract I received &80 bill which I was told by BT that vodafone wont cover. When i requested my conversations with vodafone to be reviewed as it will prove what I was promised, they told me both conversations are missing and they will not cover the bill from BT. I've spend enormous time on the phone with both BT and vodafone and now i have to beg BT to wave this bill off me. this caused me to lose broadband for a month and the process of setting up new contract with new provider. Also paying £80 to BT because I was lied to by vodafone salesmen. ABSOLUTE JOKE. Can't wait for my phone contract to end to change this greedy provider. I WOULD NEVER RECOMMEND VODAFONE IN MY ENTIRE LIFE.
Reviewer
Jayne
Location
Plymouth
Date
16/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Vodaphone has the worst customer service. Spent over 5 hours on several phone calls but no resolution. Had to cancel in the end, very frustrating talking to lots of people and explaining it over and over again. Moved house twice in the last 6 months and both times they have disconnected the broadband weeks before we were due to move. They tried to blame openreach for disconnecting us but they were told the correct dates at least 10 times. Terrible company, not supportive of key workers and those who need to work from home, avoid at all costs.
Reviewer
Saneesh
Location
St Helens
Date
16/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service provider in UK, no speed, poor customer service.
Reviewer
J White
Location
West sussex
Date
14/06/2020
Comments:
Broadband very bad .Costumer device is a joke .I am leaving Voda as soon as poss .Never again will I use them
Reviewer
Helen
Location
Dorset
Date
12/06/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Really awful. Broadband keeps disconnecting. I have tried to contact someone via customer services, however you can’t get in contact with anyone.
Reviewer
Pete M
Location
Caldicot
Date
12/06/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
So far I have had no issues with Vodafone since switching from PlusNet (Who started charging £40pm for a below-average service). Vodafone genuinely seems quicker to me (Perhaps their router is better?) and I haven't had any internet dropouts (Of which mini ones were a constant pain with Plusnet). The added bonus with Vodafone is that their customer service so far has been great (Despite Covid) and I'm paying much less. Top marks and as long as this continues then I won't be looking anywhere else. I would highly recommend!
Reviewer
M Z
Location
Cambridge
Date
11/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NEW JOINERS BEWARE (AVOID AT ALL COSTS): After using Vodafone broadband for over a year now, I found that my internet regularly dropped to around 7 Mbps (made video calls painful and voice calls difficult) and sometimes as low as 0.12 Mbps (completely unusable) with the contract stating average speeds of 35 Mbps. After numerous exchanges with the technical team at Vodafone (who seemed like they didn't really care and gave cookie-cutter responses) I decided that by upgrading my internet may solve my problem. I contacted the Vodafone sales team (who was equally stand-offish) asking for an upgrade only to be told that I would be tied down with yet ANOTHER 24 month contract, THEY EVEN SUGGESTED I LEAVE AND PAY THE LEAVING FEE TO EXIT MY CURRENT CONTRACT!! I have never experienced such poor customer service in my entire life, let alone by such a large company.
Reviewer
John
Location
Liverpool
Date
09/06/2020
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Can't knock vodaphone had no issues after signing up 6 months ago
Reviewer
Smiley Face
Location
Johnstown BRidge
Date
09/06/2020
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Hi, For sometime I have been using Vodaphone and they were the best could find. However I have noticed their customer service has improved for better of late. A recent call for a new modem was serviced promptly. I then had an issue with the line dropping and had excellent customer service from a chap Called Mohamed. Thank you Mohamed and he fixed my issue while I was on the call. Promised to phone me tomorrow to check too. Well done on the improvement. Thank you
Reviewer
ELIK
Location
LONDON
Date
09/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never go to this company, one the connection date was yesterday still no internet low qualify staff, explain them the land line is dead no possible to have internet after 20 calls book an appointment with open reach after 3 days,requested have old landline still we do not know where is our old number, promise give with package no gifts,asking the for compensation saying which compensation.Never agree to sign with this company so bad
Reviewer
Dennis Price
Location
BURTON-ON-TRENT
Date
06/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They have obviously over sold their bandwidth so cannot supply their customers, but keep on advertising. Bottom line don't go there.
Reviewer
Sanjeev
Location
Mirfield
Date
06/06/2020
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
It took over 10 days from the date given for the service to become live, was given different reasons everytime I contacted their help line. The speeds to the Hub are fast but then not the same from the Hub even with a ethernet connection. As its still fairly early the speeds do drop now and then, hopefully it should stabilise soon.
Reviewer
Ken Brierley
Location
Holloway Derbyshire
Date
03/06/2020
Comments:
Very disappointed with Vodaphone. Having been with Post Office broad band for 8 years I decided to change my provider simply for faster speeds.what a mistake that was.the speeds are ok when it's running but it is constantly dropping out. As I am on the vulnerable list I need a reliable connection mainly for online shopping. Only this morning it dropped 4 times while doing a shopping order missing 3 delivery slots because of having to reconnect. This is my first time with this provider and it will be my last once my contract finishes. This will be the third time I have called them since mid February and I suppose the result will be the same. It will be ok for 2or 3 weeks then the problems will start again
Reviewer
Davide
Location
Derby
Date
31/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. Avoid it. It stops working at least once a week. Have to spend ages with customer services (online chat with a call centre in India). I regret having moved from SSE.
Reviewer
JAS
Location
Brentwood
Date
31/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For quite some time I'd had instability with the connection. It would drop out maybe a couple of times a day and then reconnect after a period of time but it was an inconvenience. The vodafone support asked me to make some DNS changes but that didn't really solve it and I got used to it. Speed was ok for the first year or so but since the lockdown my speed in the evenings plummetted from 72mbps to often less than 1mpbs. I phoned Vodafone as it seemed to me that it would be congestion related. Their first level support did what they could, making wifi changes, disabling a firewall and eventually I got a new router. The new router made no difference and eventually I was promised an engineer visit. No engineer actually came but I got a call from a L2 support person who told me that the reason I was getting slow performance in the evening was the link was 90% congested and someone would put me onto a different segment within one or 2 days. 6 days later and no sign of any engineer so I phoned them up to find out what was going on. You get all of the assurances that they will solve your problem immediately and all that waffle but eventually again I got put through to a L2 guy who told me that I was waiting for a new cablelink to be run in the street so they couldn't put a time frame on it. At that point they did offer to suspend my billing but it was too late. If you read around, you'll find I'm not the only one that has been in this position- lucky for me I'm out of contract now so I get BT installed on June 10th. Very disappointed with Vodafone - currently running my house of my mobile phone hotspot in the evening while I wait for the new connection. Good riddance.
Reviewer
Dave’
Location
Sutton Surrey
Date
29/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Only had it for a week now but getting above my 63 at the moment I’m getting 74 and no problems at all, very happy with price.
Reviewer
CarolG
Location
Tyne and wear
Date
29/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Gosh ! Don’t mean to be so negative but we’ve never had such poor everything from a broadband provider before. Customer service is terrible. The app is terrible. (“You are receiving speeds far below our standards- click here and we will discount your bill by 15%}. Except they don’t. It’s meaningless as you have to try and speak to their call centre to process this. Utter waste of time!The speeds are appalling. I have nothing good to add. Sorry. Avoid avoid avoid! Can’t wait for our contract to end.
Reviewer
Mobile customer too
Location
Essex
Date
29/05/2020
Ratings
Customer Service
2.00 stars
Speed
5.00 stars
Comments:
Avoid, not sure where they get their router from, but the download speeds are very temperamental, I was on talktalk fibre before I moved over as I thought it might be worth while being a mobile customer as well.
My talk talk speeds never changed nor did the connection ever drop. live in a 1 bed flat and the vodaphone connection struggles to keep up, sometimes the internet speeds are fine,a lot of the time it takes for ever, can’t wait to go back to talktalk
Reviewer
Kez
Location
Kent
Date
27/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've had 2 new routers in the last few months. My internet has gone down several times in the last week. I've contacted support every time and although they are helpful the service keeps going down. Their support is based in India so their standard of English isn't great which is a bit frustrating. Poor value for money. Wouldn't recommend.
Reviewer
pete dalby
Location
Norwich
Date
26/05/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Totally useless support,time consuming but attentive...... but then the site does not time and again (AAARGGH)acceptpasswords and RESET passwords. VERY POOR. THINK TWICE!
Reviewer
Debbie langord
Location
Shropshire
Date
25/05/2020
Ratings
Satisfaction
3.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
We have had a vodafone mobile contact for a while which has been reliable and we haven't had any issues. Our broadband was due for renewal and with what sounded like a fantastic deal we thought we would give it a try. I must say the we are slightly disappointed, there is a lot of buffering despite the fact that it should be faster download speeds. We Havd also experienced problems with access to account information on the phones since charging. In regards to customer service I have struggled to understand some of the customer service advisor. I have struggled to get WiFi in the garden. Personally I would have rathered have paid more and get better Internet.
I don't normally do negative reviews but wishing I'm taken notice of previous reviews.
Reviewer
VAUGHAN FURR
Location
BEDFORDSHIRE
Date
23/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Ordered broadband and phone after being promised as on there website 55 mbps speed and salesman said would definately get and guaranteed.When paperwork came it said 46.21 guaranteed so queried and told correct so .Cancelled order on principal.Time totally wasted
Reviewer
Alan
Location
West Yorkshire
Date
20/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So I signed up to broadband back end of 2019, to begin with speed and reliability was not a problem. We wasn't getting the stated speed but they matched the price of the next tier down. 2020 arrives. Speed is appalling (1 hour to download 500mb file) Speed to internet has been throttled down so low, that it would be quicker to go back to 56k modem and dial up. (videos on Youtube stutter like hell, remember the buffer face with Kevin Bacon. Yeah that's it.)
Won't be stopping around with them and I suggest you don't either.
Reviewer
Tom
Location
South East London
Date
19/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Deplorable.
I cannot even begin to express my anger with Vodafone.
I work as a Consultant for the NHS, often work out of hours from home and I'm reliant on Broadband connectivity for the welfare of my patients.
Our broadband was down for 3 months from beginning of December 2019 through to March 2020! Yes, 3 months. I live in London.
Each week Vodafone said that it will be addressed. Days, weeks and months passed. I was asked to carry out the same rudimentary checks to our router when the problem was a wider Openreach issue. Vodafone had no idea what was going on, said one thing, then another.
It was only due to the care and attention shown by an Openreach engineer who took our personal number that the issue was resolved. He could not believe that it took so long to resolve. Vodafone maintained that the issue was closed weeks prior to any actual connection.
Following reconnection we are now facing a bill of over £600!
We have taken the matter to dispute resolution.
I am truly, truly angry with Vodafone. I do not understand how they are allowed to operate with such appalling operations. There was never any continuity or communication from Vodafone throughout this period or any attempt shown to resolve the matter. We had to act every step of the way. Deplorable.
My advice is to stay away.
Reviewer
Zhao
Location
London
Date
19/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
seriously, I want to give the broadband speed a 0 star rather than one. The super bloody hell high ping makes me unable to play any online games with friends. While downloading it seems it is ok but the latency is for real. 2000ms ping in League of Lengends, by this latency, I can only play UNO. If you say I purchased cheap plan, ok, I can accept a higher ping of 80ms or sth but stable. The thing is, it has minimum of 30ms, kind of give you some hope and then jump to 2000ms then jump back to 1500. I'm thinking of build a potato base station, it might give me a better service.
Reviewer
Denise Hutton
Location
Arbroath
Date
18/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have just changed to Vodafone and what I have experienced so far is nothing short of appalling. I cannot connect to Wi-Fi on any devises. I work from home and it is absolutely useless. I have contacted Vodafone and have been given free data and told an engineer would come out. The service is terrible. I was told to download there app. Every time you try to connect to Wi-Fi nothing works. I have Netflix on TV and it cannot connect to that either. What's the point in paying for broadband if no service?
Reviewer
John Wilkinson
Location
Doncaster
Date
18/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
2 weeks without broadband and yet they don't want to help you out and they think its right that you have to pay for something that don't work properly Vodafone are such a joke.
Reviewer
Vadim
Location
Addlestone
Date
17/05/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Comments:
Whilst the price and speed package was very well priced and i gone for it, using it for 6 months it has been unreliable service on monthly, weekly and daily basis, i experience frequent broadband disconnections and reduced speed, for example for the last 7 days i am running on 8Mbps download speed where is my package is 65Mbps.
I didn't think its possible these days to have such unreliable connection and every time the speed issue gets resolved, its just matter of days when it drops again.
Never had this issue with Sky, and even think of TalkTalk its been better.
Its been such a waste of time constantly reporting these issues. Will be looking to move away
Reviewer
Phil G
Location
Durham
Date
17/05/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Constantly drops out and not the speed advertised. Worst thing though is that I signed up for a discount price for 18 months, and within 2 months they hiked the price by 10%! DOn't fall for their specilal offers. Thats just to tempt you in and they don't last the length of the contract.
Reviewer
Terry Hallam
Location
Colchester
Date
16/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Over the years I've had a lot of experience in trying out a number of different Broadband packages and each time have been terribly disappointed, until now. Our area suffers from having old style BT line connections with a great deal of inertia on the part of BT to change things unless of course you happen to be buying their service for much greater than the average market price.
Every previous attempt over the past decade has led to similar results with poor download speeds and a pretty mundane response from the provider.
In desperation I turned to Vodafone, with whom I have my mobile service, and who are now offering a good deal on Superfast Broadband with a guaranteed minimum speed. When I contacted them to explain my connection problems they assured me it would not be a problem to them and I would be able to achieve a Superfast service. Initially, however that did not prove correct as, on the connection date the Open Reach engineer discovered there were no spare Superfast ports available in our BT service box.
Within minutes of finding this out I received a call from Vodafone Customer Services explaining the issues and with an immediate alternative temporary internet solution to keep me connected while they sorted it out with BT and Open Reach.
In the space of the next seven days I had updates aplenty from Vodafone and then they achieved what others had failed to do - I had a Superfast connection.
Never in more than a decade of other providers, including Talk Talk (abysmal twice), Plus Net (twice), Sky and John Lewis (which is Plus Net in disguise I think) have I ever had this level of service, nor the results I was seeking.
In the past my average download speeds were a pitiful 2Mbps if I was lucky. Now since Voadfone its averaging 21.5 MBps, more than ten times better.
To top that the Vodafone router is amazing. It's robust and efficient with what I believe they call Beaming technology. Before we could not use Wifi in our garden yet now we have connections all the way to the back of it and even inside a summerhouse which is a good 30 metres away from teh router, with little impact on download speed.
Am I pleased? You bet! Thank you Vodafone. Never before have I been able to write a review for anything which is as glowing as this one. But please keep it up for all those others out there who like me have been through hell and back with some of the other less effective providers.
Reviewer
John
Location
Durham
Date
14/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I'm paying more for a fibre broad band that's slower than my old copper line AND they permanantly lost my phone number
Reviewer
David V
Location
North London
Date
13/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Oh why didn’t I listen to you guys and all the bad reviews online!!! Biggest mistake ever.
Switched from TalkTalk to Vodafone as I have my mobile plan with them also and they let me down big time. 4 day past my activation date and I still don’t have live internet. They keep pointing fingers to Opeanreach even tho openreach was at my house and said line is active and live, and the phone works. Vodafone keep saying another day another day and they obviously lied. Stay away save yourself alot of hassle. I can’t believe London 2020 and we can’t get decent internet/ service what a joke!!
Reviewer
Tom W
Location
Bristol
Date
09/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful. Whatever you do don't choose Vodafone. Unreliable service that drops unexpectedly, when contacting customer service they are rude and insist there is nothing wrong with their service. I will never use these cowboys again.
Reviewer
Rax
Location
Wolverhampton
Date
09/05/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Absolutely poor customer service, I dont often say this but there is a reason why its cheap. Avoid at all costs.
Reviewer
CH
Location
LONDON
Date
08/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One star 7s too generous.
Worse company, worse service. Guaranteed min. Speed nit delivered, three contracts. Full of unbelievable excuses now I.e. going back on the sales pitch. Regret signing up with them, never again. Con Artists. stay away
Reviewer
Lee
Location
Billericay
Date
07/05/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Started with Vodafone great for a month, then all down hill
Signal drops in and out, streaming on Netflix would buffer lots. Now comes the best part leaving them. Give a months notice not a problem, then they put a late charge on my account even when I was all paid up. Just received another bill even thou I left 3 months ago. Shocking from Vodafone.
Reviewer
Richard
Location
Yateley
Date
07/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Speed is below that advertised. I contacted them and did get some money off monthly bill. How very now internet drops out constantly. Both WiFi and ethernet connection. Have contacted them 4 times and still no answers. Just a 48 hour line test each time then no news from Vodafone.
Reviewer
Freddie
Location
Swansea
Date
06/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone is laying about thier internet speed .Its always drops,after 10:30 it doesn't work at all.absolutely wasting money.
Reviewer
Mike Langsford
Location
GIRVAN
Date
06/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Only arrived in the UK about a month ago, signed up to Vodafone broadband and mobile service. Mobile OK but broadband keeps losing its signal. I have the latest box from vodafone but it keep going to a red light for service. When you call the helpline, once you confirm that you are calling about the broadband their system just cuts you off. I thought it was me but tried it several times and it does the same thing everytime. It seems they do not want to help you to connect the broadband properly, but they do want your direct debit to take money from you!! As it stand at the moment, I would not recommend the Vodafone service to anyone.
Reviewer
Ian
Location
London
Date
03/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have the new style of router from Vodafone - which apparently they used to just give their business customers. The model is a THG3000g and frankly it seems to be pretty good - apparently has beam forming so I get a really strong wifi signal (60 mbs ) around all the house.
Previously had the Huawei HHG2500 and this was a somewhat lacking piece of kit - wifi dropping and patchy coverage.
The actual internet connection has always been solid with only the occasional (once every 6 months for less than an hour) outage.
I'm happy with the level of service.
Reviewer
Growly
Location
Lincoln
Date
30/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I came looking for reviews of Vodafone's fibre broadband service after my internet died again this evening.
I agree with other reviewers. Vodafone fibre internet drops at least once a day, and usually more than that. I haven't bothered contacting support, I cancelled my contract within the 'cooling off' period. I'm going to try Virgin fibre, hopefully that will be better.
Reviewer
Chris McMeikan
Location
GREENOCK
Date
29/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Full of lies just to get your money.I ordered the Superfast 2 package so my average speed should have been 63mb but I have never had anywhere near that speed.
I let it go thinking it would take a while to build up speed but nope.
Called up and complained only to be told my property is not capable of getting 63mb and at the order page it should have told me before I placed my order but obviously Vodafone do not care about this and just want your money.
Now my connection is dropping every few minutes and I am needing to reconnect which is so frustrating and I am losing material I am doing online for college as I can not save it every few minutes as it does not have that function.
Overall Vodafone are just liars and cheats so do not pick them as your broadband provider,I wish I had not.
Reviewer
James
Location
London
Date
29/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband I’ve ever had, having to change the channels daily. Called up to be told I had too many devices connected (it was three divorces) when I took out the broadband I was told upto 6. Broadband speed drops constantly if not cutting out completely. On top of all of this you can’t even get WiFi upstairs and we live in a small three bedroom house. I call up and I get told it must me my device (phone) which I know is not true because I upgraded not long ago and this has been ongoing the entire 12month contract. Switching to virgin media for 4pounds extra a month and 5 times the Mbps. Save your money and go elsewhere.
Reviewer
Adrian Newsome
Location
Bedford
Date
28/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Transition from Sky to Vodafone resulted in lost landline. no router, system failures, Customer Service with no authority, poor technical knowledge. Just a nightmare. Avoid if you rely on broadband.
Reviewer
Gavin
Location
Buckinghamshire
Date
28/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have asked for it to be fixed over 10 times, I have had a new router. It stops about 5 - 10 times a day but when you call up you just get someone in a call centre with a script. Terrible service all round.
Reviewer
Tam
Location
Suffolk
Date
28/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Joined 2019, by beginning of 2020 blurry picture when streaming tv..contacted customer service 4 different occasions, always friendly & telling me they can sort it & one occasion that it was my fault..... changed settings my end, their end, new router etc, hours on chat spent, but- problems continue, internet connection comes and goes as does picture quality. AVOID. Can’t wait for contract to finish....should have read the reviews before joining.
Reviewer
SHAH tahmina
Location
Luton
Date
27/04/2020
Comments:
One of the worst broadband ever. Line get disconnected every single day 2 to 3 time. Need to connect every time it disconnected. Contact customer service many times but not resolve. Keep telling me to same thing over and over again. Asked them to cancel it but they are greedy culprit would not do it. I am not paying them single penny and will take action against them.
Reviewer
Ed
Location
Surrey
Date
20/04/2020
Ratings
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Spent pretty much the whole 12 month contract in credit due to persistent over charging. Repeated out right lies told by customer services staff who are slow and incompetent. Couldn't wait to leave! Still owe us money over a month after the contract ended, small claims court claim pending.
Reviewer
CM
Location
Date
19/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute crap, no one there knows that they're doing.
Switched over to Vodafone, and parents has no internet, and no one there knows how to fix.
They just go through circles of diagnosing the issue, and checks and all these nonsense that doesn't actually fix the issue
Reviewer
Zoe
Location
Crewe
Date
16/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tenants have been without internet for three weeks now, just woke up and literally didn't work one day. Ran through all of the diagnostic stuff they asked us to, promised an engineer three times but never happened, just kept asking us to jump through more hoops to justify a call out.
Cannot connect, no speed whatsoever, 0 reliability. All customer service representitives that I've spoken to (over 8 hours this week!) Have lied to me and told me something completely different.
Reviewer
Andrew Scott-Hart
Location
Cambridgeshire
Date
14/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking service! I am appalled at the level we are being dealt with! After having no internet at all for 3 weeks they have now sent the much sought after dongle they had promised us to our old house address where it was refused by owner and sent back to Vodafone! Livid! As a key worker I have better things to be doing with my time then chasing up Vodafone on it’s inadequacies! With two small children at home and my wife pulling her hair out this is very very bad!
Reviewer
G
Location
North London
Date
11/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
If you're looking to do just email and streaming in my experience then it will work ok for the most part but for gaming dont even waste your time. I receive massive latency issues ranging from 90 all the way up to 3321 or just general packet loss. It does this multiple times a day every day without fail.Avoid
Reviewer
Martin
Location
London
Date
10/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tried switching as was a good deal. They then tried charging £60 installation fee even thought advertised for free so false advertisement. Change your advert to reflect real prices
Reviewer
Nick H
Location
Leeds
Date
09/04/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Two home moves messed up. 18 months ago when I moved address they messed up the reconnect and left us without broadband for 6 weeks. They compensated with unlimited data on my mibile but that was not the service level I was expecting.
Fast forward to today and they have accidentally cut off my broadband a month early for a home move with no way to reconnect. Unlimited data again, but two of us working from home for at least two months now during COVID lockdown before they can even connect us again. Laughable incompetence.
Reviewer
Al White
Location
Leeds
Date
09/04/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Just a quick note... I've only been wiht Vodafone for a month and not had any issue, nor have i contacted customer services.
I'm very happy with the service and have been getting the promised sync speed, although connection speed does tend to be a little lower which is not explain by my WIFI connection.
Reviewer
Louise
Location
Ellesmere Port
Date
08/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband speed is low for download and almost nonexistent for upload. Connection also keeps dropping off, we have had an engineer visit a couple of times who has replaced various parts of the line but still having issues.
Reviewer
Vicky
Location
London
Date
08/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I am a key worker working on critical national infrastructure from home for the past 2.5 weeks. I had multiple problems with Vodafone broadband over the years but these started getting worse in Feb with the connection dropping off several times an hour over the last few weeks. I reported it to Vodafone at least half a dozen times. I understand shortages of stuff considering the situation but not the constant lies and abysmal technician support. The promussed 3 day turnaround for 2nd line support just doesn't happen. They don't text, call or fix anything. When someone does get in touch they ignore the clearly stated problem (malfunctioning internet connection on the router) and waste my time on wifi splitting or changing microfiletees, despite BT confirming back in Feb that the problem is not on the line but with the router. I checked the Vodafone forums and it is clear that their routers are of poor quality and malfunctioning but they refuse to acknowledge it and to semd a replacement, despite my key worker status and impact on my work. I am at wits end as it is now impossible to get hold of their chat or help desk and.desperate for a solution so I can do my vital work.
Reviewer
brian
Location
gorebridge
Date
07/04/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
was with sky went with Vodafone not the
fastest out but not getting the speed i was to get.i will keep eye on this more and decide what to do!
Reviewer
Peter
Location
Margate
Date
01/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Tonight I was on customer contact centre chat, managed out of India for an hour, after 15 mins agent 1 passed me to agent 2. Agent 2 asked me question after question about cancelling including numerous security questions! Agent 2 then said after 45 minutes oh sorry I have just been informed cancellations are closed until 8am can you callback Sir.....
Then when I complained he offered me £5 how to make it much worse.
Reviewer
Chris W
Location
Macclesfield
Date
31/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Overall the customer service agents are friendly and helpful, all whilst not really being able to provide any actual support. I suffered with terrible speeds well below what was originally quoted, the connection keeps dropping out for no explainable reason, the router is perhaps the most ineffective I've ever come across - and this is a widespread problem it would seem. So much so, Vodafone agreed to start letting customer use their own routers, but in order to do so you need to call and ask for a DSL Username and Password - this is official information on their website, but when I called I was passed from department to department and nobody knew what I was talking about. The only saving grace about my relationship with Vodafone Broadband is that I've had so much money back from them due to the sheer volume of calls I've had to make to get issues resolved. For instance, they sent me a new router but forgot to de-register my old router so the new one didn't work, which took about 12 hours to resolve. Then a day later they de-registered the new one and it set my house alarm off whilst I was at work, and took me another 12 hours to resolve.
I've been a Vodafone mobile customer for years and have no issues whatsoever with that, but the day my contract is up on the broadband, I'm gone.
Reviewer
Antony
Location
Cheshire
Date
30/03/2020
Comments:
Terrible - entire process. Placing an order in the first instance was full of promises and then screwed up my order. It took a ridiculous amount of phone calls to resolve. I was simply doing a switch from Sky and my broadband with Vodafone was due to go live 17 days ago. Router arrived on time but since then no body at Vodafone has been able to help. They say I just need to wait, but they don't know what I need to wait. I've spent hours on the phone to people in various countries and a shear waste of time. Still No Wifi. Avoid Avoid Avoid.
Reviewer
Mirko
Location
Barry
Date
28/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone suck,
connection has always been ****, it continues drop and it stays down for several minutes and this continuously during the day and night.
They declare 75 mbps connection when it actually oscillates between 10 and 35, but for them only their bogus test is valid.
Reviewer
Jules
Location
Glossop
Date
28/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I have left as the service had really deteriorated and I was getting a very poor download speed. The Voda app failed to let me claim against their guaranteed minimum speed as it always gave an error. New provider Plusenet instantly restored existing download speed that I started off with Voda. I would not use them again.
Reviewer
Jon Worby
Location
Washington, Tyne and Wear
Date
28/03/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Moving over from Virgin, I needed something that had a solid speed, rather than one that was up and down like Virgin was.
Ever since signing up for Vodafone I've been impressed. Signing up and being installed took around 10 days and after waiting the obligatory week for our speed to level out, it's been reliable and at the speed we have been promised.
The app is also brilliant! Being able to track what devices are connected is a god send, especially when I can boost the speed to one device when I am gaming!
Overall I'm really impressed with Vodafone, the price I pay is exceptional and the service has been great. I don't get where the bad reviews are coming from.
Reviewer
Jamal
Location
Hertfordshire
Date
27/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband service I ever had.
It began with 5 days delay for the activation date, followed by one month of no connection due to a fault with the line, during that entire period customer service at first could not determine what was wrong then found out that OpenReach had to send an engineer.
the engineer's visit was delayed twice, then he appeared unannounced and asked to enter the premises despite Vodafone explicitly telling me the engineer will NOT require access to the premises.
he got in, and could NOT fix the issue. a rebooking was required and I had to wait another week. OpenReach CANCELLED that appointment because Vodafone did NOT follow up with them!!
booking ANOTHER appointment was necessary, and again I had to wait another week. the engineer shows up and fixes the problem with the line.
I got good speeds for a couple of days, then the sync speed dropped to one-quarter of the guaranteed minimum speed, I called Vodafone and they claimed they will fix the issue. the very next day, broadband goes OFF completely.
I called them today and they told me that an engineer's visit was necessary AGAIN, and I have to wait until next week, and that it was not guaranteed an engineer will be able to make the visit within the three days timeframe!!
through that entire experience, I was continuously thanked for being patient, but it's not about patience anymore, it's about extremely bad service and unprecedented unreliability and incompetent logistical management.
I will be cancelling the contract with Vodafone, and I cannot imagine why they should charge me a penny for this insane service.
if I could give a zero star review I would've.
Reviewer
paul
Location
Llandegfan
Date
26/03/2020
Comments:
Absolute rubbish DO NOT SWAP TO THEM ! Router shows lights on but no connection to any device. After 2 hours talking to a man in Egypt , house phone now only incoming calls !And still no internet.Pay the extra for anther provider.
Reviewer
brian
Location
gorebridge
Date
26/03/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
i was with sky but thought i would try
Vodafone i wish i never now slow speed always up and down very disappointed i will just have to stay with them the now but will keep eye on the speed! if it gets worse i will let them know im not happy with this! and leave!
Reviewer
dave bridges
Location
Somerset
Date
22/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful, no phone line, no internet, 2 hours waiting on the phone to speak to someone in Egypt who cant tell me when it will be fixed. AVOID AT ALL COST
Reviewer
white
Location
West sussex
Date
19/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Got my router only took two weeks to to find some one who understands English at call center so I could set it all up..I find my broadband keeps going of line .If it keeps going of line I will leave voda
Reviewer
steven
Location
falkirk
Date
18/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
After the price crept up by 30% I decided to cancel this service. A month later and daily arguments with support staff it still has not been cancelled and they still keep trying to bill me.
Vodafone is a scam, do not go with this company.
The broadband itself was OK. Occasionally it would cut out for a few minutes or speeds would drop to a third of what they should be. Mostly it was fine.
Avoid
Reviewer
Ben Ball
Location
Bolton
Date
18/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Terrible Customer Service. I ordered Vodafone Broadband 2 weeks ago, but the router never arrived. I've been on for hours and hours complaining, asking for a new router, they just kept re-assuring me it would get here. It never did, even DPD said they had lost it, so I asked them to send another, still nothing arrived. Yesterday, they switched me over without a router and I lost internet at the most critical time, home working due to Corona. I asked them not to do this until I new I had a working router, they did it anyway. Due to the urgency I decided to use my own modem so requested the PPP username/password in order to connect. My existing kit did not seem to connect, so I went out and bought a Draytek modem, which didn't work either, so i went and bought a TP Link modem/router combo, and this didn't work. So after hours more technical support it transpired they had provided me with only a partial username, and the password they had given me was incorrect due to I's and lowercase L's, they had read it out over the phone incorrectly. So eventually, I am online using the TP Link. The speed seems fine so far ~55mb on Superfast 2. Still not received the Vodafone router though, it will probably never arrive. I have never had such bad customer service from any company, they could have sorted this long before Corona started shutting things down.
Reviewer
Freddie Atkinson
Location
Durham
Date
17/03/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Unfortunately, I am very disappointed with Vodafone. Inconsistent speeds very unreliable rubbish you spend most the time listening to outdated music on the phone for hours on end .
Reviewer
Jonathan Watts
Location
Nottingham
Date
17/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't bother ordering from them. I placed an order which they messed up and then blamed me for not contacting them. And because I didn't realise they'd cocked up I couldn't have the offer that I wanted because it was no longer available - disgraceful service.
Reviewer
Clar
Location
camridgeshire
Date
16/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
our family have always used Vodafone now my daughter is being charged for unlimited phone package and a further charge for her home hub which has never worked. Despite many complaints they say to leave home hub will cost her £300. worse decision ever made can't wait until she can get rid of the home hub.
Reviewer
Tim
Location
Norfolk
Date
16/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Absolutely Awful.
I thought that combining my mobile and broadband provider would make life easier. Wrong. Things started badly when Vodafone changed my landline number without informing me (I subsequently found out that the number was allocated to someone else). That took a week to resolve. Since then I have experienced multiple issues trying to log on to my account (all I want to do is get a copy of my bill) and each time it seems to take 2 to 5 days to resolve the problem. Will not be renewing my contract.
Reviewer
A Alam
Location
Burnley
Date
16/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Absolute rubbish. App doesnt always work. speed is so inconsistent, and has been for the last 7 days and no resolution. And their customer service is non existent. As i type this ive been on the phone now for over 1 hour. listening to hold music. never again!!
Reviewer
Paul
Location
Basingstoke
Date
15/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
62% packet loss. Customer service not 24/7. Absolute junk. Avoid at all costs. So disappointing
UNRELIABLE
Reviewer
Gavin Porter
Location
Stockport
Date
15/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish I’d read the reviews first, I thought all providers were the same but sadly I was very wrong. I’m getting nearly half the speed I signed up for, and quit often a lots less that that the lowest I seen was just over 1mbps. I asked if I can cancel because they haven’t given me the speed I’m paying for and they said I’ll have to pay a fine of nearly the entire contract. Do yourself a favour and listen to the reviews on here and go with someone like sky, BT or even TalkTalk because at least with TalkTalk you get the speed they tell you or at least I did
Reviewer
Amin
Location
UK
Date
15/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband ever, don't touch, slow, sluggish and constantly drops signal, beyond a joke, if you don't believe me just Google Vodafone broadband dropping signal
Reviewer
Dennis Price
Location
UK
Date
14/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Broadband speed NEVER reached guaranteed minimum in 18 months. Agents just read from script so are of no use. Thought when Vodafone launched a broadband app things might improve, it doesn't work. So when choosing a broadband supplier don't be fooled by the speed promises (its controlled by the line to your home), just go for the cheapest.
Reviewer
George
Location
Leeds
Date
14/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service, spent hours on the phone trying to resolve everything. Finally they let me leave early with no termination fee but was such a battle. The staff are incompetent.
Reviewer
Sanoob Francis
Location
Blackburn
Date
12/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Giving 1 star as there is no option for 0.This is a part time broadband business available intermittently during day and sguts shop everyday at 6 PM. After that have a good mobile data connection for internet. Technical support/chat is a joke. They might give me also a chance, if by chance I walk by their technical support building.
Reviewer
April M
Location
Edinburgh
Date
12/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
You'll see something in common along all of the reviews for Vodafone.
It works completely fine during the day, then during peak hours, it goes downhill considerably, you're talking down to around <3Mbit,
There's obviously some sort of general network contention issue going on. Trying to get an answer out of Vodafone is impossible -- you'll be told braindead suggestions like changing the WiFi channel over and over again, even when you've told them these issues happen on a wired device. As much as their support team are friendly and try to help, they are restricted to a script or ordering out an Openreach engineer, who will likely tell you (and in my case even show) that there's nothing wrong with your line. There seems to be no way to reach someone who can actually tell you what's wrong.
If you want to see it for yourself, just search @vodafoneuk on Twitter during peak hours.
Just go somewhere else, anywhere else, that doesn't seem to have these core network issues. They are the cheapest, but they are cheapest for the reason.
Reviewer
Eduardas
Location
Burnley
Date
10/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Now for 5 days in row between 6pm and 11pm i have no internet or very very slow around 1mgps... Customer service have no idea what they are doinh same technical department.. My other 4 mates facing same issue every day but these guys telling me that everything is fine... What the hell it is not fine.. They asked me to send screen shots with speed results 3 times a day, vut how if I'm working... I thought 6ginternet bad service but Vodafone same piece of crap... Don't sign for these guys.
Reviewer
HG
Location
Scotland
Date
10/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Failed to connect service on time.
Failed to correct fault when service wasn't operational once they claimed it had been connected.
Refused to refund payment for the first month of contract when the service had been available for zero days due to their mistakes (unavailable for 5 weeks in total).
Failed to provide the welcome gift offered with package.
Ignored requests for welcome gift that should have been received with package.
So once connected all's good...
Well no....
Service repeatedly fails with no explanation
Service slows to a crawl for days or weeks on end (so I end up using my mobile hotspot - thankfully I have unlimited tethering but often means no internet or TV for others in household when I'm not home)
And despite having switched off their 'content controls', I'm still repeatedly referred to and blocked from accessing everyday sites because it's trying to redirect me to their content controls page which then fails to load leaving you with no way of accessing the site.
Overall, a total fail.
I'm counting the days until I can switch provider. You should not even for one second consider switching to this one. No deal they can offer (and subsequently ignore) is worth the risk of their inevitable total failure on every single measure of service provision, customer service, technical capability and honesty.
Reviewer
Gavin
Location
Beachampton
Date
10/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've had Vodafone for over a year in it been terrible, slow, intermittent. They have tried to fix it 4 times and every time they promise improvement but I just end up having to relog everything in again as they just say "reset the router" , the support is a call centre with a script so if you ask anything off-script they don't know, it feels very buskcetshop, just waiting for my contract to end in July then I will be free of them, if you are thinking about using them... at you pearl, I would not recommend them at all.
Reviewer
Quentin Thigpen
Location
Cheltenham
Date
10/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We placed our order for the Vodafone service on February 22nd. We told we would receive emails letting us know when to expect the router and activation. I received the email regarding the router, however I have yet to receive a single email regarding the activation. I have had the router since March 04 with no service. when we tried to find out why on the 5th oh March it took numerous attempts and all we were told is that service has been delayed until the 9th. The 9th came and went with no update and no service. This morning, the 10th I have spent over 20 minutes on their chat (the chat service was not working last night) and was given an incoherent rant that I still don't understand. The gist of which is that the activation has been delayed until the 11th. At this point I doubt my service e will ever work. I can say without doubt, Vodafone, is the worst company I have had the displeasure of working with in my 52 years.
Reviewer
Irfan bhaidka
Location
Bolton
Date
09/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm not happy with vodafone you will get half speed what they promise and customer service and technical support team don't know what they doing
Reviewer
Yusuf
Location
Newcastle
Date
08/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband experience ever. They are robber. When you make contact for 18 months, they will increase your bill and force you to make a new contract to pay same amount as you make first contract. I called Vodafone almost every month because of connection problems and never fixed. There is always lag and connection losts. Don't make this mistake.
Reviewer
John
Location
London
Date
07/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I so wish I look here before going to vodafone for broadband. Trapped in the contract now. Bad speed, bad customer support.
Reviewer
A M I
Location
Bucks
Date
05/03/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Not best decision I made but was hoping for better speed and better monthly outgoing price. My dowload is only 1/2 of promised but I was told its because of my old laptop wifi. I cannot watch any of streeming websites and VPN dowload site will be blocked by Vodafone so I almost regret I lost my old provider. If I knew this I would not bother by better speed .
Reviewer
Jon Nash
Location
Brighton
Date
05/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
You really get to know a company when you actually need their customer service and without doubt Vodafone has to be one of the worst companies ever. According to the Telegraph In 2019's 2nd quarter they were up their as one of the worst broadband companies receiving more complaints than any other. My experience with them alone has been a shambles and its scary to know im not alone. Ive spent 40 hrs on the phone with them countless hours online to try and recover over billed fees.Its taken 8 months and the company are still getting it wrong. when they thourght they had corrected it they cancelled my service and I was without service for over a month waiting for them to reconnect. Im not alone in the suffering and its just become a circus of error after error when dealing with them. Customer service is vital to the back up of any tech product and Vodafon simply is not equiped to offer it when you need it most. My advice is stay away regarless of what speed they are offering. They do not deserve your custom until they can provide a reliable service. This is not an isolated incident im not alone and you could be next.
Reviewer
Laurie
Location
Belfast
Date
25/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Probably the WORST company I have ever had the pleasure of dealing with. The Broadband is TERRIBLE, spotty reception around the house, phone dips in and out which is highly frustrating trying to play an online game. Take Netflix about 5 minutes to load a movie, and buffering in between. I had to contact them almost on a daily basis to "reset" my internet, they offered me compensation which I never received, proving them to be liars also. PLEASE PLEASE PLEASE IF I CAN SAVE 1 PERSON FROM THE TERRIBLE COMPANY IT WILL ALL BE WORTH MY REVIEWS. Never again will I even consider anything to do with Vodafone.
Reviewer
Mark
Location
Armagh
Date
22/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Hands down the worst fibre broadband I have ever had.
I went for the "Superfast2" option, it constantly drops the connection when multiple devices are connected so it's not suitable for an average size family home, decent enough speed for 1 or 2 devices but that's it. If you have a few X-boxes, phones, Netflix, etc running at the same time then stay well clear of this company, you will be left severely disappointed and counting the days down until your 18 month contract runs out.
When you start asking questions about the poor quality of service you will be put through to the technical team who's first response is to inform you that your connection is syncing at the maximum speed ~63Mb, why this is important I don't know as the actual data throughput from this connection is woeful.
They will then "help" you diagnose the quality issues you are experiencing, unplugging filters, cables, reset router, etc. Ultimately this results in them sending you a new router which makes absolutely no difference what so ever.
At this stage its then just a case of wash, rinse & repeat every time you contact them, I think I was on my forth router by the time my contract was up.
Switched to a new provider advertising the same speeds as Vodafone and the difference in quality of service, primarily download speed and throughput is day and night.
Reviewer
Bob
Location
Ballymena
Date
21/02/2020
Ratings
Speed
1.00 stars
Reliability
3.00 stars
Comments:
My home broadband signal is so weak Evan my ipad buffers sometimes. I think they restrict my speed some way and I have the fibre broadband. My old bt box speed was better and it wasn't even fibre.
Reviewer
Matt
Location
Cheshire
Date
19/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service, Awful speed, rubbish router. I would rather pay slightly more and go with a better service provider. Customer services aren't English and barely understand English language. This makes it more frustrating when you need technical issues resolving.
Reviewer
John
Location
London
Date
19/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT WASTE YOUR TIME. The worst service i've ever received. Wasted hours and hours on the phone with them. No one has a clue, everyone will tell you different things.
Reviewer
Roy Maddison
Location
Cumbria
Date
19/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Started with them but they blocked my VPN. Technical told me that it was illegal to use a VPN in the UK (it isn't) and wouldn't do anything so I left within the 14 day period.THEY JUST CAN'T DO BROADBAND
Reviewer
Michael s
Location
SHEFFIELD
Date
18/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Terrible provider. I should be getting 50mb but for 18 months I've been getting around 10mb at best. Constantly dropping. Customer service is terrible as its been 18 months of constantly contacting them to fix the broadband speed but have got nowhere. I have gone through 3 routers as that's all what the customer service tech advisors know as a solution. So glad my contract has expired to leave. So guys save yourself your money do not use this service.
Reviewer
Broadband user
Location
East Anglia
Date
16/02/2020
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Vodafone broadband doesn’t get best reviews but it might be because people tend to leave a feedback when things go wrong. My experience was quite good and only marginally short from giving 5 stars.
1. Moving provides
Switch form TalkTalk was quite smooth but I had some issues with the activation which resulted in being without the internet for a day. It was handled well by the Vodafone customer service.
2. Customer service
Quite good from my experience. No long waiting times and all issues were resolved promptly.
3. Broadband speed
I am still within 10 days from switching so there are slight speed fluctuations. Initially the sync speed (from provider to the router) was 56 which wasn’t satisfactory considering my previous provider had around 76 almost all the time. I spoke to the Vodafone CS and they apparently fixed some minor problem which increased my sync speed to 66. It does seem like Vodafone tries to limit the speed for some reason. In general 66 is enough for my needs so that won’t persuade it further.
4. Broadband reliability
So far I had no any dropped connections and the line seems to be stable. For those having issues, try to split the network to 2.4GHz and 5GHz and change channels from automatic allocation to 11 for 2.4GHz and 44 for 5GHz network.
5. The App
This is the best Vodafone broadband feature in my opinion. Very versatile and has many options to control your network like scheduling, blocking particular devices, activating guest network etc.
Overall, I am satisfied with Vodafone broadband. Lower download speed and some hiccups during installation were the reasons for 4 stars rating. Price wise it’s a good deal, probably one of the best on the market at the moment. Be prepared to negotiate with CS if you want max speeds.
Reviewer
Michael Rowe
Location
Manchester
Date
15/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dont ! You will regret it !!
14 breakdown issues in 8 months.
Their tele staff are horrendous.
Its going to cost me £160 to terminate my contract , they say, for a service im not recieving.
Ive asked Ofcom to assist with arbitration .
Utter rubbish and i await their demise .
Reviewer
Eggman
Location
UK
Date
13/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Rubbish. Router randomly reboots every few hours. Cancelled my contract & asked for a line takeover which I was told was done by CS - but CS put through a complete cancellation, meaning I lose my line & Number! Now in a dispute & prob going to need the ombudsman to sort out. AVOID AVOID AVOID
Reviewer
Gundeep
Location
Gerrards Cross
Date
12/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid like plague! Worst service I have ever seen. The broadband never worked. It actually took more than 10 calls to get it cancelled and I was still charged inspite of being within 14 days
Reviewer
Ian
Location
London
Date
12/02/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Have recently switched to Vodaphone from Virgin because of cost. Vodaphone is not as fast as Virgin, but more than fast enough for my needs. The customer service is excellent (not put on hold for 30 mins and staff very helpful). Engineers come when they say and service (after initial teething) has been reliable.
Reviewer
Hugo
Location
Exeter
Date
08/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was very disappointed with the speed of Vodafone fibre broadband. I phoned the call centre and was told that the advertised speeds refer to the speed that would be obtained if a device was connected by an ethernet cable to the modem. In this modern age of 'wifi' I assumed that when I took out a high speed internet package, it would provide high speed on wifi - sadly not. Also the new vodafone router has a very limited range about 8 meters. I have completed several forms to receive a discount on what I was paying but is still paying full price. Please stay away from this poor service that is pure hell for 18 months contract.
Reviewer
Nicola
Location
Date
07/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusted with Vodafone! We arranged a date and time slot for broadband to be installed, and my husband took the afternoon off work especially. When he called them to find out where they were, they said they’d cancelled the appointment because there was a problem with the cabinet in the street and needed to reschedule the appointment for 5 days later!
We tried to use their social media teams to get earlier resolution, but instead, Stephanie advised us to go with a different provider! Never heard of a provider recommending to go with a different company before!
Reviewer
Keith Disney
Location
Grantham
Date
05/02/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Well I have had this broadband for over a year now and can make several observations from experience.
The modem is not the most powerful and does not give the greatest coverage but it will just about do. It is easy to install and the base settings are adequate for the uninformed though you can delve and set mac address filtering etc if you wish to make it more difficult for hackers etc.
As a previous Origin and BT customer, I can say the guaranteed speed of Vodafone is a vast improvement over the others. I found with both BT and Origin my speed would be great for a month or so but then would slowly drop to ridiculous levels, then after complaining, it would miraculously come back (even though there was no fault, apparently). I blame vectoring.
With Vodafone my speed, whilst not the 55 as advertised minimum is consistent around 52 and I get a 20% discount because it is not 55. Well 52 is much much better than I ever achieved with either Origin or BT so hats off for that. The reason for the slightly slower speed is not a Vodafone issue, the Openreach fibre to the cabinet lines simply cannot deliver a greater speed, yet.
As for customer service, they have a web system that really works, put an issue there and it is quickly picked and responded to. I have to say I have not needed to contact them myself as the system just works and works well and consistently, I have had the line drop a couple of times over the year but that was on both occasions down to Openreach working on the lines and nothing to do with Vodafone (I live in the sticks and an Openreach van on the horizon usually means my line goes down for about 10 mins), but after that all is well and back working again.
All in all, a really good consistent quality service that does what it says on the tin and I highly recommend it.
Reviewer
MSR
Location
READING
Date
05/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wanted to give No star, but there was no option. 1 Full year I ran with 2 Mbps In fact as per Guarantee speed I should get 23Mpbs, So Whole year the problem was not fixed and was on Discounted payments.
Reviewer
Kieran Young
Location
South Wales
Date
03/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Genuinely the most frustrating 18 months of my life. From the day I received the "Superfast 2" package (up to 63mbps) I only got 25-28mbps at best (55mbps "sync speed", 0.1mbps above my guaranteed speed - convenient!). The router they give you is awful, I live in a small home with ~10 devices (mainly smart home stuff), and the router fell over every single day for 10 months straight (on and off again to fix it). Their customer service refused to send a new router, and claimed to have changed settings remotely whenever I contacted them, which did absolutely nothing. After 10 months of moaning, my contract came to an end and I joined BT - Day one, 53mbps, strong connection everywhere and a happy and relieved customer. Vodafone even cut my broadband off completely for the last 3 days of my contract, and no matter who I spoke to it never got resolved. An absolute joke of a company focused purely on profit margins. Phone contract got cancelled too. Don't waste your money.
Reviewer
Mike Sheil
Location
Faringdon
Date
03/02/2020
Ratings
Satisfaction
1.00 stars
Comments:
Chaotic and disfunctional. As an existing Vodafone mobile customer I accepted an offer of their broadband service on 10 Jan with an installation date of the afternoon of 23 January.
I then received a text from Vodafone changing the time to the morning. I waited all morning and the engineer arrived in the afternoon as he had not been informed of the change in times. He was unable to complete the required work and left, warning me to contact Vodaphone to warn them that the broadband connection had not been made and that they must therefore not switch over my existing land-line number.
I was subsequently given a completion date of 18 February but in the meantime Vodafone assumed control of my landline despite being unable to connect it.
I then noticed that Vodafone had in fact started charging me for their supposed "service' since 10 January.
So to summarise: they have managed to make a complete mess of the actual installation, they have cut my business land-line and have charged me for their complete inadequacy. Oh, and the phone call this morning took 35 mins to connect with a further 55 mins to explain the situation and be kept of hold.
AVOID - ******* useless.
Reviewer
David Handford
Location
Lancaster
Date
28/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Company is a total waist of time. I could write a book of total absurdity I have had to endure trying to get a new line installed.
Ordered a new line took 30 minutes then days before it was to go active got a text with no reason telling me it had been canceled.
Called 25 minutes for them to tell me its because they could not transfer the number.
Had to reorder and another 30min of my time again.
Again, days before it was to go active got a text with no reason telling me it had been canceled.
Called 35 minutes for them to tell me they don’t know why and informed I had to reorder.
Again, one day after it was supposed to go active got a text with no reason telling me it had been canceled.
Called and they told me the old service provider canceled it. A service provider I am out of contract with. Told I must reorder again.
I will not waist any more time with this terrible company
Don’t waste your time with this company for broadband at any cost.
Reviewer
NotAHappyCustomer
Location
Northamptonshire
Date
27/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Called Vodafone in November, gave 30 days notice to cancel my pay monthly contract as it had expired. They said final bill will be December. But what happened on the 8th of Jan? Another bill was generated, processed and paid. I had not used that sim since November. Vodafone have unlawfully taken money out of my account and customer support from Amit and others have been not helpful in fact they are lieing to me.#
Update: 19/01/2020 still no refund yet. According to Gov UK am i entitled to claim interest of 8% per day for my refund to return.
Update: 19/01/2020 Vodafone Customer Relations emailed me to say a refund has been initiated of £40.94.
Update: 27/01/2020 compensation amount £15 was refunded but i am missing my actual amount payment of £25.94 to be refunded.
Update: 27/01/2020 Vodafone advises me the refund will take 7 more working days.
1) Why do you provide false information to your customers?
2) Why should i have to wait extra time for my refund. If you staff did a job correctly they would refund me 7 working days after Jan 8th.
I think Vodafone need to train their team!
Reviewer
AMaani
Location
Sheffield
Date
27/01/2020
Comments:
AVOID AT ALL COSTS. I signed up with Vodafone Fibre Broadband believing they have the same standard as their mobile phone network, oh how WRONG I was!!!!! Internet keeps cutting off, not at all reliable when you are using Skype for Business for example.
I was tempted with one of their offers, but I am counting the days until my 18mo contract finishes with them. I will definitely pay slightly higher price for a reliable network. It's such a shame that a great mobile network provider allows this to tarnish their reputation.
Reviewer
L Freeman
Location
Cornwall
Date
26/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful. WiFi cuts out all the time. Can't connect any devices (WiFi printers and Google home etc.) Can't log in to the website help centre as it needs 4 different passwords and codes that aren't on the router anywhere (all of which are referred to as router passwords.) Basically we're paying for the privilege of not being able to use the devices in our home because this broadband is useless.
Reviewer
Louise
Location
Ellesmere Port
Date
26/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Supposed to be getting around 35 MB, a year ago we were getting 18mb which was enough for our needs. Now dropped off to between 9 and 10MB. Connection will randomly drop off. We are getting a discount every month due to the slow speed, but just waiting for the contract to end so we can leave! Avoid!!
Reviewer
Ash H
Location
Wiltshire
Date
25/01/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I've got the superfast 2 package and generally get good speeds of around 70+Mbps. This sounds great but Vodafone have traffic shaping in place and I get a lot of buffering issues when streaming. Haven't had issues with the big players like YouTube, Netflix, etc. but others services are impacted greatly especially during (and not limited to) peak hours. As soon as I connect to a VPN, I no longer have the buffering issues so definately Vodafone restricting the traffic. They do offer competitive pricing especially if you're a Vodafone mobile customer too, but not worth the pain of having to deal with buffering ruining a movie which shouldn't be expected with speeds of around 70M. Will definately be moving away when my contact ends.
Reviewer
Simon
Location
West Wales
Date
25/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waiting for 2 new business broadband lines to be activated. Told to wait until after midnight but still nothing on either line. Zero ability to get support - spent over 1.5 hrs trying to call - automated Tobi is a piece of work. Vodafone have absolutely no interest in meeting their customers needs
Reviewer
Graham
Location
Northern Ireland
Date
23/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It was an absolutely abysmal experience from start to finish. And it is still not over because although I cancelled the account in September- which Vodafone accept-I am still being charged £25/month due to a 'system error'. Have lost count of the hours and hours spent trying to sort out problems ranging from dreadful signal strength to account being in wrong name, to tedious Transfer Of Ownership form filling and a 6 month process!! Honestly, I have never felt the need to record reviews before but this has definitely been the worst service experience of my life.
Reviewer
Mark
Location
Reading
Date
22/01/2020
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Wifi router just doesn't cut the mustard!
Reviewer
Robin
Location
St Ives, Cambridgeshire
Date
19/01/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Now a week into Vodafone service after changing from BT. Increased from just around 20Mbs with BT to over 30 with VF. Changeover very smooth - unplugged BT Hub and plugged in VF hub. Simples! Price just about halved including landline rental from both packages.
Reviewer
NASIR
Location
LONDON
Date
18/01/2020
Comments:
THEY ARE NOT HELPFUL AND DOES NOT PASS ANY COMMUNICATION TO THEIR COLLEAGUES WHICH MEAN YOU HAVE TO REPEAT YOURSELF ALL THE TIME. THE EMPLOYEES ARE NOT TRAINED PROFESSIONALLY, THEY CANCELLED MY BROADBAND CONTRACT WITHOUT INFORMING ME AND WHEN I PHONED THEM IN REGARDS TO IT THEY WERE MAKING SILLY EXCUSES. THEY ARE FRAUD, I WILL RECOMMEND YOU DO NOT BUY ANY BROADBAND SERVICE OR PHONE SERVICE THEY WILL RIP YOU OFFFFFF........ UNRELIABLE ORGANISATION!!!!!!
0 STAR**************
Reviewer
Simon
Location
Newark
Date
15/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Promised a minimum of 35Mbps, never acheived more than 21Mbps.
Complained several times, but wanted me to plug in laptop via ethernet cable and start computer in safe mode, 5 times a day. Sadly, I go to work so this is near on impossible.
Delay tactics to prevent the promised discount if the speed quoted is not acheived.
Dispite other reviews, I found it stable, but slow. 18 month contract that I saw out.
Half hour on phone waiting to speak to somebody in terminations department did not impress me either.
Changed to plusnet, same cost per month and speed is already downloading and above 50Mbps
My advice is avoid Vodafone Broadband
Reviewer
Rio
Location
Glasgow
Date
13/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Horrible. Do not be tempted by their broadband deals. I did with the mobile phone and broadband together deal and it’s the biggest consumer mistake I’ve ever taken. Horrendous service, drop outs, they’ll disconnect you over £2.75 (even when you’re on direct debit?) and it’ll take 7 days to be reconnected. They’ll blame Openreach a lot. YOU HAVE BEEN WARNED!
Reviewer
Melissande
Location
London
Date
12/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful - avoid at all costs. This is the worst broadband provider we have ever had. It continually drops out - we have to turn WiFi off and on again continually. It is impossible to get any support from Vodafone.
Reviewer
david
Location
Aberdeenshire
Date
11/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up with Vodafone in March 2019, I was advised that I would have a minimum download speed of 38 Mbps, I was only getting between 18 and 21, very slow, I contacted Vodafone in May they advised me that my speed was slow, brilliant of them, so they advised me that they would sort the problem out, they did nothing, on the 2nd January I contacted Vodafone, they came through on my mobile on TECH SEE, they view all the problems and saw the speed check on my laptop, it was 21 Mbps download, I have run this test over a 100 times in the last year and it always comes up between 18 and 21 Mbps. I was advised that they had found a fault in the exchange, and that an engineer from Open Reach would be with me on the 3rd January, no engineer turned up. I contacted Vodafone again, they spent over 4 hours on the phone with me running speed checks, changing settings and again on my mobile by Tech See, they advised me that they would send me another Router, this is the third Router I have had, they advised me they would contact me on the 8th January at 18.00 hours to see if the new Router had helped me, again I got no call from Vodafone, I contacted Vodafone again and advised them the new Router had made no difference to the speed I was getting, they then advised me that their was multi issues on the line and a Open Reach engineer would be coming to my home on the 10th January 2020 between 13.00 Hours and 18.00 hours, now what a surprise again no Engineer turned up, just after 18.00 hours I contacted Vodafone again, they advised me that the Engineer was at my home at 13-14 on the 10th January and got no reply, I was at home all day and I have a CCTV system with 8 CCTV Cameras, so I looked at the recording for that day, no Open Reach Engineer was at my home, not even in the street, so they advised me that an appointment had been made for an Engineer to come to my Home between 8am and 1pm on the 11 th January 2020, I had a phone call from an Open Reach Engineer at 11am on the 11th January, he was phoning me from London to find my address, I am in Scotland 965 miles from London, he said he could not come up to Scotland and help me, so again I phoned Vodafone and complained, they have not addressed any of my complaints since last year. I spoke to another person in Vodafone Technical, they advised me that their was no problems in the line, and advised me to do another speed Check, I refused to do that again, as I have run over 100 speed checks in the last year, and they have all been between 18 and 21 Mbps, 18 of these checks have been done this year, and they have seen the results when they were on my mobile doing the TECH SEE, so they know what speed I am getting, and they keep asking me to do tests, they always come up with the same results. VODAFONE ARE TOTALLY USELESS. WHAT A TERRIBLE COMPANY.
Reviewer
Michael
Location
Leicester
Date
10/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish!!
Do not go with them at all! Broadband slow and cuts off plunging takes forever and do not honour their cashback or giftcards offers when purchasing broadband!
Reviewer
Alexander Law
Location
London
Date
09/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful awful awful. The internet cuts out for around 2 minutes at a time on a regular basis - approximately 20-25 times per day.
Onerous terms in the contract mean you can easily be locked in if you move house within the UK and then have to renew your contract and pay a huge fee for installation. Finally, onerous terms in the terms and conditions mean moving abroad to an area where Vodafone cannot provide service was not a move that qualified for exemption from the termination. The rate of the termination fee is extortionately high, being almost half of the cost of the monthly internet. They will do anything to extort as much unearned money from you as possible.
Avoid at all all costs.
Reviewer
Helen
Location
Derby
Date
09/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Promised 25mbps.
Actual 9.5mbps.
Constantly dropping out.
When talking to the engineers, they wanted me to connect the router to a laptop. Incorrect cable supplied so they told me I would have to buy a cable. I refused so they closed the complaint.
Tied in to the worst internet provider I've ever experienced for another 9 months
Reviewer
Kirk
Location
Cheltenham
Date
06/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you’re considering Vodafone as a provider I’m begging you to please re consider. They’re the worst provider I have ever been with. My broadband cuts out every day without fail. And customer service are useless the 7th phone call, promises, setting changers, engineer who didn’t turn up after waiting in all day. And a promise phone calls back in afew days which didn’t happen. and my internet is still absolutely ridiculously poor. And because it over 14days I can’t cancel.
Reviewer
Callum
Location
Coatbridge
Date
04/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Since joining Vodafone we have had several on going issues either with changing address, access to the account, internet going down and others.
Customer services are an absolute joke and tell you exactly what you want to hear but nothing ever comes to fruition. I have been outright lied to on several occasions. Offered free upgrades and when I phoned to arrange this told that it wasn’t possible and that I can’t get one. The system is rigged against its customers and they do not care about you at all if issue arise. I will be happy to leave Vodafone as soon as our contract ends.
Wouldn’t recommend to anyone. Worst company we’ve had broadband with.
Reviewer
Barney
Location
Romsey
Date
04/01/2020
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
We get an overall good service with Vodafone. The router is fine and they will provide you the PPPoA password if you want to get a better one.
Support has been fine. They have both phone and online chat support.
Speed is expected and in line with what Openreach is available on the line.
Overall a good, cheap and reliable ISP
Reviewer
Mathew
Location
Manchester
Date
03/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I’m going to bullet point this for ease of reading:-
Moved to Vodafone
New router doesn’t work
Input manual dns server information
Internet works but devices drop constantly on and off the network
Get mobile phone bill which confirms data usage is increased as the network is unstable so my phone keeps reverting to data mode.
Speak to Vodafone who run tests and say they’ll send a new router in 3-5 days
Speak to Vodafone 8 days later - they’re out of router stock at warehouse and will have more in 2 days, please wait 3-5 days
Speak to Vodafone after 8 days - and put complaint in online; reassured of router being ordered now and will be on way.
3 days later someone from Vodafone complaints rings me in regards to my complaint. Router was never ordered by any of the three previous people who fed me lies.
Router was ordered and arrived next day
Router connection still unstable and awaiting phone call back to find out what else they can do.
Wish I’d stayed with talktalk.
Reviewer
Rob
Location
Harrogate
Date
03/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Business broadband and phone line connected in August, I've had 2 weeks working internet and took 4 months to set up a call divert.
I have just moved house and they have disconnected my service -there mistake again and they have given my business landline number back to sky so I have lost it!!!! They offered me £100 compensation and no disconnection fees, worst customer service I have ever known I can't even describe how bad it's been. The ombudsman is now dealing with them.
Reviewer
ray campion
Location
London
Date
03/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking. Constant hours waiting on the phone, or dealing with low calibre help desk staff. They never call back, or take ownership of an issue. I've never had a provider so unreliable. Moving away at last
Reviewer
RB
Location
Hastings
Date
02/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Call centre takes a minimum of 30 minutes to get through to. Vodafone decided to hike monthly charges mid contract which was unethical. Drop on line service was fairly common and the router not as good as previous BT one. A poor overall broadband and phone service supported by an even worse customer service experience. Have now chosen to leave because of this.
Reviewer
Lemon
Location
London
Date
29/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having a score of 999 in Expedia and getting service denied due to credit score. Customer service a bit useless
Reviewer
Cornelius
Location
London
Date
28/12/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
At the begining it was TERRIBLE!
I'm using it about a year and I can say it is ok now.
The up/down speed is good, low latency (gaming is ok), absolutely no problem now.
First thing to do is to drop out the Vodafone router because it is just simply a junk. I had to restart it every day sometimes twice a day or more because the WIFI connection was rubbish, the forums are full of complaints but looks like no one cares at voda.
You have to ask the customer service to give out the routers password and buy/use your own router (about £20 on eb@y a Homehub5 with openwrt is perfect)
With Vodafone broadband you must use a 3rd party router because their device is @#@#!&@ ..very low quality.
Reviewer
Declan Smith
Location
Hertford
Date
28/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Don’t do it. There’s a reason why they are cheap. No issues with broadband in 5 years since I have owned this property. And now....problems daily. My broadband drops out minimum 10 times per day. 2 BT engineers later who have said nothing wrong with the line, and a new Vodafone router and the problem persists. The people on their customer service line are quite friendly and relatively helpful but the honest truth is that they haven’t fixed my problem despite in excess of 8 hours on the end of the phone to them. Go somewhere with a history of providing good broadband service.....Vodafone is not it
Reviewer
Kris
Location
London
Date
24/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at any cost. I switched from BT in August. I've been previously with Sky. last 3 years there were no issues with speed or connectivity. ever since I Switched to Vodafone, there is no reliable connection nor the speed promised. There are a few people working in the company who don't know anything about how to fix a problem. It's 4.5 months and still no resolution. I reached out for cancellation and they want me to pay early termination fees. This is ridiculous. they promised 24 hours and 48 hours for a resolution and the guys do not leave any note on the account. Next time repeat all the story again and go in circles.
it's such a pathetic and horrible experience I ever had. It's a shame for Vodafone to be operating like this and treating it's customers so badly. UNBELIEVABLE they still have licence to give broadband service. It's a shame.
Reviewer
Tlo
Location
Bristol
Date
19/12/2019
Ratings
Satisfaction
1.00 stars
Comments:
Avoid Avoid AVoid
(When I had a chance to check the reviews it didn't surprise me..İ strongly knew it i was going to read some bad things about Vodaphone Broadband..No exception they are seems in a strangling mode as many other companies. .you expect to experience load of bad experiences with vodaphone.İ expect desperation can make companies do anything and everything...
Reviewer
Unknown
Location
Date
19/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My WiFi is absolutely terrible Can’t even load up google , worse WiFi I’ve ever had no doubt and it’s ruined all my work doesent work at all !!!
Reviewer
AM
Location
Sheffield
Date
17/12/2019
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I was very disappointed with the speed of Vodafone fibre broadband. I phoned the call centre and was told that the advertised speeds refer to the speed that would be obtained if a device was connected by an ethernet cable to the modem. In this modern age of 'wifi' I assumed that when I took out a high speed internet package, it would provide high speed on wifi - sadly not. The speed was sufficient to use spotify and netflix sometimes but sometimes had issues when using at peak times. Anyway, they were unwilling to do anything to help despite the fact that I also have 3 mobile phone contracts with them and have done so for many years. So I've cancelled the contract and moved to a competitor where the speeds are much faster.
Reviewer
A Another
Location
Leics
Date
15/12/2019
Ratings
Reliability
3.00 stars
Comments:
Advertised as 35MB/s
drops to 5MB/s evenings
Reviewer
Ian Matthews
Location
Brighton
Date
15/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I will never go with Vodafone broadband again. For broadband service fault you have to speak to a chatbot, this is highly frustrating. They have disconnected me from my line without telling me. I've had continual connection speed issues and when I call to cancel my contract to request a refund I have been transferred from person to person without resolution. To say Vodafone are incompetant would be an understatement. They have also said that I haven't reported any issues with my speed but I screen shots of my conversations with their chat boys. The only option I have is to report them to trading standards.
Reviewer
ES
Location
N22 8ye
Date
15/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I ordered vodaphone broadband several months ago. Routers have been delivered and promises about start dates made. Unfortunately the process has been beset by problems primarily due to poor communication inside vodaphone and terribly formulaic customer service. For example, they failed to realise that a different provider had an existing line that needed to be removed and they Incorrectly concluded that an engineer would not be needed. The process of coming to each of these conclusions was excruciating Partly because the customer service team and technical service teams do not communicate with each other properly. On a number of occasions the broadband was simply cancelled whilst we were in the process of trying to resolve some of these issues. At the same time the customer service assurance of callback is rarely met.
My advice: look at the reviews and customer service complaint of Vodafone first - you might be stuck in an endless cycle of customer service formulism like I am
Reviewer
Sarah
Location
Milton Keynes
Date
12/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Absolutely appalled by Vodafone's customer service. When trying to call them you get put on hold for over 30 minutes. When I finally managed to cancel my account which can only be done by phone. They didn't even cancel it and kept trying to charge me. I spoke to at least 4 people who kept saying that I didn't have any further payments to make and they would resolve the issue. All of them were being dishonest as the same issue kept coming up. Really fed up with the whole situation and people that I spoke to not doing their job properly.
Reviewer
Suzanne Rae
Location
Springholm
Date
11/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Absolutely fuming, router was supposed to be delivered 6/12 as engineer coming on 11/12. Contacted vodafone on 10/12 to ask where router was, it will be here tomorrow. This afternoon contacted again, told its on its way, it will be with you today. Just phoned to make a complaint as still no router. On phone 25 mins to be told there is something wrong with my order regardless of loads of emails from Vodafone saying everything done and ready blah blah blah. Told I have to phone back tomorrow and speak to the relevant dept. I asked why I have been lied to twice, he tried to say I hadn't been lied to, I stood my ground and said twice I was told it would be here today and its not. He agreed I had been lied to. I have been a Mobile customer for 20 years with no issues. Well done Vodafone, you have now lost a customer. Oh and I'm being charged for a service i can't use!!!! Be warned people.
Reviewer
habib
Location
london
Date
11/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have business broadband with them and I can tell you that they are the worse broadband team I have ever dealt with in my 10 years. I am just waiting for my contract to end in few months and I am out! DO NOT RECOMMEND
Reviewer
Unhappy Vodafone customer
Location
Cheltenham
Date
11/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
I change from Sky to Vodafone as they promised me Super Speed Internet. The first two weeks it was like promise, then it kept dropping out and would not connect. Which is very annoying when watching Netflix. I’m now using a lot more Mobile phone data than home broadband. I spoke to customer service which was useless and was very difficult to understand. They said I can not cancel as it’s over 14 days, how convenient! Eventually they agreed they would send me out a engineer. Who did not turn up after spending the whole day in waiting. Very upsetting. And yes, I am still getting charged for piss poor internet. So people I’m warning you. Please please do not use Vodafone as your Home broadband!!
Reviewer
Mk
Location
London
Date
10/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unreliable routers. New one broken after 8 weeks. Put price up mid contract (not annual inflation rise).
Reviewer
Alison
Location
BOURNEMOUTH
Date
09/12/2019
Comments:
Terrible. Signed up for broadband, paying the bill. Still no router and no internet. No information as to when we will receive the router we just keep getting told in a few days.
Reviewer
Banner
Location
Derek
Date
08/12/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
shame offcom hasn't done anything about forcing these companies to make transferring to a different type of service provider easier. Vodafone are just about un-contactable. Paying for a service i can't use, then paying for call costs for 40+ minutes and still not get through to to cancel.
Reviewer
steven
Location
cambridge
Date
07/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i made an order for broadband and decided to cancel same day , they refused to send any confirmation , live chat confirmed it was canceled same day and nothing to pay , as time went on they kept sending me emails stating what day it would start what my bill was etc
5 weeks on i get a bill , call up and complain , they say its sorted nothing to pay , same day more phone messages and email me another bill
total shambles of customer service , never again , wouldnt reccomend to anyone its simply not possible to resolve an issue with these people
its also overseas call center which you may not prefer
Reviewer
Alex
Location
London
Date
05/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer experience ever!!! Decided to move away from virgin do to the big increase in price. Decided for Vodafone as my mobile internet works great with them and price was decent. When I called to become client they were eager to take details and of course they mentioned we will deal with everything. Called a couple of days before installing to say that virgin is not saying anything regarding a cancellation. They say they can’t cancel Virgin and i need to do it myself. I tell them that was not mentioned. They reply we will listen to the recordings and will call you back in two hours. No phone call! Call back and tell them I dont think this is starting well and I want to cancel and not proceed with the installation of broadband. Answer we cant as it is 48 hours before the installer. I tell them I wont let them in. Get transferred to a different department and get told that is fine I should give him my broadband router and that everything will get cancelled as the broadband never got installed. Month later got my first bill!!!!! Called back and after 1 hour they couldn't see in the system that the installer hadn’t installed broadband and for them it was active!!! They were going to cancel and would let me know if they could cancel the invoice!!!! Got a message this morning if I can call them!!! Worst ever avoid at all cost. At the end got an offer from Virgin and sticking with them
Reviewer
May
Location
Reading
Date
05/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Terrible customer service, please do not sign out with Vodaphone especially broadband service. They signed me up for two broadband contracts at the same time-without my permission and sounded like they were giving me a favour for cancelling one of them (the one that was set without my knowledge). Managers zero emphaty for their side "error". Absolutely horrible and horrifying experience.
Reviewer
Shaun
Location
Gainsborough
Date
01/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid, Avoid, Avoid. As soon as your cooling off period expires the speed drops away. Customer services aren’t interested in sorting it out or giving good customer service. My plan was estimated as 60mbps, I am half a mile from exchange. Initially connected at 63mbps, which dropped to 58mbs during cooling off period. Now I am getting 48.9mbps. You can only claim money back if shown on app, which always conveniently either doesn’t record it, the claim button vanishes or the app crashes. Terrible company & terrible service
Reviewer
H
Location
Kent
Date
30/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
SHOCKING AND FRUSTRATING BROADBAND SERVICE. I would not advise anyone to subscribe to or purchase any Vodafone services. Especially Vodafone Broadband products. I have been a loyal customer with Vodafone for years now and since starting a new contract with them a month ago I have spent hours on the phone to their tech team with little or no long term solutions. 1. My router line was not connected to my router on installation, hour or so on Phone to tech team . 2. My devices that connected to my old voda router do not automatically connect. Still not working properly 3. I am told different things when when speaking to advisors. 4. I have been promised a call back by their service agent and had no such call or feedback on my ongoing complaint that has been pending for some weeks now. 5. The broadband app does not always work and is currently offline for me.
6. I cannot chat to anyone as they are too busy for me. Probably inundated with complaints. Bottom line, thoroughly unimpressed and have requested a cancellation immediately. I will not waste any more time or money with them. (I never normally vent on social media but people need to be made aware that this company will over promise and massively underdeliver). Save yourself grief, vodafone have not shown me they care about me as a customer.
Reviewer
Taj Uddin
Location
Luton
Date
28/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speed down to 2mbps called about it several times without a resolve. Hid the fact that I was out of contract. No solutions offered. Guaranteed speed was supposed to be 25mbps with a discount of 15% if it falls below. Nothing offered. Overseas customer service agents take too long to understand problems.
Reviewer
Dave
Location
kendal
Date
28/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone constantly fail to meet their guaranteed speeds. The last 5 mponths they have given a discount, but I want speed not discount. Time to move to a different provider.
Reviewer
Andrew Cook
Location
Kent
Date
28/11/2019
Comments:
I cannot give any stars it's Crap as I write this I'm using my giff gaff data. Have never known the signal to drop out so much. It's impossible to to watch anything on Netflix or I player. Can this be clarified? And I quote "it will take about 20 days for your internet to settle". Called after 20 days.so they said we will get back to you.took Ten days by then I could not revoke contract.They lied just get me trapped into a contract now I have no internet but still have to pay.have they broke there end of the contract? DO NOT BUY VODAFONE BROADBAND!! Look at what ppl are saying!!! Or you may get trapped like me. Still not long to go now and I will not be renewing good Riddance Terrible Company
Reviewer
Sindigo
Location
Dorset
Date
26/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
We've had VF broadband for a few years now and across 3 different addresses. They've been great.
When we move, they give us unlimited data on our mobiles until things are sorted, same when roadworks pulled all the cable from under the road and a BT engineer took 2 weeks to restore service. Mind you, we have our mobiles with them as well.
We need to split 2.4 and 5 out for a couple of older devices and in both our current house and the previous one, we've been talked through the steps by an engineer.
Our current place has a basement level which couldn't get the wifi signal so VF *paid for a powerline Wifi extender thingy* (£30) I bought from Currys.
I'll subtract a star for Customer service (painful automated system and slow to answer the phone sometimes), one for speed (though we are in the country now) and one for reliability (it's dropped a couple of times in the last week) but overall, I'm really happy and would recommend them.
Reviewer
Phil Samuel
Location
Rhondda
Date
26/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Decided to leave sky for Vodafone in January , tempted by the good price and an amazon echo thrown in.
What a mistake that was My sky connection was 40 meg consistent.
Vodafone started at 55 and has now sunk to 18 meg.
My router had constant drop outs, self rebooting, thus lowering my line speed.
There is a bug within the router that when your Apple Watch connects via Wi-fi the router reboots.
This is a known problem to the tech team and new firmware will not be available until January at the earliest.
So I am now stuck with a pathetic speed and Vodafone will not let me go from my contract.
I have disconnected my watch and the line is now stable but do you think Vodafone will reset my line to training again., s as absolutely not,so now have to wait 8 weeks to escalate and leave this rubbish provider.
Reviewer
Ian Morgan
Location
South Wales
Date
21/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE VODAFONE.
Found out that my broadband speed was under the promised limit for over a year and they offered 15% discount going forward and then had a patronising lead adviser not even bothered to listen to what I had to say.
Reviewer
Des
Location
Glasgow
Date
21/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up for fibre in April but it didn't work properly until November! Initially a router arrived and didnt work properly. After a few technical calls they decided I needed a new router and would send one out. It was never delivered so I phoned again 2 weeks later to be told the new router would be sent out. It never arrived and this process of me phoning them - delivery never being raised was repeated 6 times before I managed to escalate the problem to someone who finally sorted it and a router was delivered. It's worked fine since then, but the compensation they promised on each call would be arranged once the broadband was working properly -they've now said will not be honoured. Ridiculous
Reviewer
Hashim
Location
London
Date
17/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Bad customer service, I have an issue with my router the WIFI keeps disconnecting It’s an old few years router.
The Vodafone customer service said we will send you a new router I’ve been waiting for 1 month, Again I did call and they said we will send you it might be lost now it’s been 3 weeks I am still waiting
Reviewer
Mark
Location
MANCHESTER
Date
15/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I chose Vodafone because they were the cheapest provider and also as I thought they are a big well known brand they should be OK. When I first got connected there were some teething issues with the speed up and down but after maybe a week it was fine u get about 70mbit via wired, wireless is lower maybe 35-50 depending if I go from 2.4ghz to 5ghz. I wish it was a bit faster on wireless so I think I will get my own router configured as I have heard the router is the issue with wireless speeds. Can't complain really all streaming etc works without buffering.
Reviewer
Paul
Location
Wrecsam
Date
12/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Disgraceful service. If you have a concern then be prepared to spend hours on the phone before you get through and their 3 day email reply is a huge lie
Reviewer
Paul
Location
Wrecsam
Date
12/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Disgraceful service. If you have a concern then be prepared to spend hours on the phone before you get through and their 3 day email reply is a huge lie
Reviewer
John
Location
London
Date
09/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking speeds. Promised 70mbps on the package, apparently shouldn't go below 50mpbs currently getting 3.53mbps WIFI (speedtest). I am 1m away from my router. My 3G is faster than their internet. Plex Server buffers local files that is how slow this is. When I was with Plusnet, never dropped below 60mpbs on WIFI. Leaving for Virgin.
Reviewer
Soh
Location
UXBRIDGE
Date
08/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Really bad customer service. After upgrading my broadband package to 'Superfast 2' I was sent the new router which was faulty and I have been waiting for the new router for over two months and still haven't received it despite making over 10 phone calls spending over 10 hours over the phone, repeating everything over and over again.
Reviewer
JeffreyLuke Boswell
Location
Ferndale Rhondda Cynon Taff
Date
08/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone cancelled my account very poor customer services poor broadband and not reaching broadband speeds I was suppose to go live with them on the 20th of November in the words of steps a total Tragedy don't trust Vodafone for your home phone or broadband they are totally untrustworthy and they don't stick to the contract that they have agreed with you Avoid this network unless you want to be ripped off with high bills I will be reporting this company to trading standards and ofcom.
Reviewer
Graham Summersfield
Location
Colchester
Date
07/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have just upgradee to Superfast 2. The download speed is on average 71 and upload 18. Vodafone have always been very helpful over the phone and in the local outlet. For a total price of £23 + £5 for unlimited phone calls. Extremely happy with the service.
Reviewer
kit
Location
Dorset
Date
06/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling customer service - hours spent trying to get through then nobody can help ? really crap unaccountable system with appalling speed will definitely never do anything with Vodafone ever again !
Reviewer
Les
Location
Derbyshire
Date
06/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Our broadband with Vodafone has been average at best. Even though we were guaranteed 40mbps it drops out just watching catch up tv.
Customer service is really appalling. I've made a formal complaint and asked to be called back but nothing from them.Try calling them and all you'll get is " Sorry for the delay We're really busy right now".
Just awful.
Reviewer
Ethan
Location
Fylde Coast
Date
06/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The service I am receiving with Vodafone is abysmal.
The speeds we were guaranteed are 75mbps down.
Initially we got 60mbps down 16 up, but after a day, that dropped to 30mbps down 16mbps up, then after another day it dropped to 16 down 8 up, then to 8 down 4 up, then to 4 down, 2 up. The speeds we are currently getting are 1mbps down, 2mbps up over Ethernet and 2kbps down 32kbps up over WiFi.
Upon contacting customer service we were told that the issue is that Open Reach is limited to 15mbps which is absolutely a lie as we were getting 60mbps previously and 40mbps on BT less than 3 days prior.
While the broadband is more reliable than what we were getting with BT, where it would go down mid-day for seemingly no reason, I feel that giving it any more than 1 star for this would be giving Vodafone more credit than they deserve because of all other ways they suck.
Reviewer
Charlotte T
Location
Halifax
Date
06/11/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
My DSL connection drops regularly,whicheans no internet at all several times per day. Vodafone support advise me this is down to the network in my area, and nothing can be done. So I'm now trapped in a contract with them for a service they can't provide reliably. Customer service is appalling, they don't do anything at all to help despite dozens of phone calls. Do not use Vodafone if you want a reliable service.
Reviewer
Chris
Location
Maidstone
Date
05/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs. I signed up for the £23pcm super fast 2 Broadband deal promising 55mb minimum speeds but should be getting about 70mb. Line installed by open reach engineer, he confirmed I should get about 80mb based upon distance to the cabinet (less than 100m) which has fibre to it. On the day of installation I was receiving 50mb and told that this would improve as my signal stabilised over the next couple of weeks. Return from a short break to find DL speed had dropped to 5mb, via ethernet cable and using there preferred speed tester. This is apparently due to too many users in my area and Vodafone not having enough bandwidth. Cancelled within 30 days for a full refund which I have yet to receive. Despite hub being returned and signed for by Vodafone email received today stating it hadn't been received and that I would owe them £99 if not returned in 16 days. Absolute joke of a company with horrendous customer service. Hours spent on the phone trying to sort out numerous problems to no avail. As they say, you get what you pay for. Back to VM for me!
Reviewer
James
Location
Marlborough
Date
05/11/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
After being a customer for over 2 years I renewed my contract so I could get a better price. After 3 failed attempts and 6 hours (in total)on the phone somebody who actually knew what was going on arranged it. Said they can to cancel my existing line and provision a new one. There would be no downtime as the cancelation would happen on the 2nd of Dec and the new connection will be ready by the 19th Nov. Woke up this morning to find zero connectivity. After 2 hours more on the phone I've been told they cancelled by existing contract last night early and I have to wait until the 19th for the new one to kick in. I work from home and have terrible 3g/4g signal so creating a hotspot is really not possible. I'm totally screwed - thanks VF - way to treat a loyal customer.
Reviewer
Leigh Ellis
Location
Scholes
Date
04/11/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I don't usually review anything, but I Vodafone have driven me to this. 6 Months into the contract I can't wait to get out, the router needs rebooting weekly, service often drops out and the speed is 16mbps vs 24mbps I had with BT. The router is garbage compared to BT's with short wi-fi range and customer service just tell you to reboot, no more help than that is ever offered. It will cost me a couple of quid more but I'll be straight back to BT in 6 months.
Reviewer
Dave
Location
Manchester
Date
01/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Without doubt the worst customer service I've ever experienced thst on top of them not being able to deliver a router in time for activation and I'm still waiting for a router after hours and hours on the phone and will not get my router till two weeks after activation if I'm lucky....the customer service mock you and play sill y games as they just dont care they really don't...you have been warned
Reviewer
Carol
Location
scunthorpe
Date
30/10/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Connection constantly dropping cannot use WiFi for Internet calling. Tried contacting customer service as Internet not working for a week, live chat for half an hour then no longer able to reply to questions as no text box on page. £20 a month better maybe to spend a bit more. Definately will be be looking for new provider when contract needs renewal
Reviewer
Keith
Location
Craigavon
Date
27/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The broadband speed is random, mostly not what is advertised. WiFi is garbage you need to be within 3 feet to get service. The helpline pretend to help you but they just string you along with, 'i will call you back on...' doesn't happen, and ' we are working to solve your problems and we will open up a case number, etc. Total nonsense. Worst customer service of all time. Avoid!
Reviewer
KBM
Location
Lancashire
Date
26/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID !!Swapped over twelve months ago and since had shocking slow speeds , constant dropping , Spent hours on the phone to cust service to only get a different person each time having to go through same problems again , promise of engineers , told line fault then told no fault.
I urge you for your own sanity do not join them I thought big company how can I go wrong! def should have read reviews and checked FB out makes great reading on a daily basis.
Thankfully I leave them today , go to anyone but them if you do at your own peril !!! you have been warned !!
Reviewer
Rob M
Location
Nottingham
Date
25/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not one day of stable broadband since moving to Vodafone.... 3 fault references over 8/10 weeks and no solution ahead! New to market and live testing service and equipment
Reviewer
Jon
Location
Reading
Date
25/10/2019
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I am glad I didnt listen to all the negative reviews I was a little worried after I signed up but had my broadband 2 weeks now and its been very reliable and stable faster than the NOW TV broadband it replaced but just a bit slower than the BT broadband I had before that but so much cheaper even better price too as I have Vodafone Mobile. I got the superfast 2 which syncs at 42 but I expect that as im not close to the exchange i got 38 with Nowtv and 48 with BT for reference.
Reviewer
Paul
Location
Cinderford
Date
24/10/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't believe the bull about guaranteed speed. I am supposed to get 25mps but lucky if I get 12mps. Try to get the discount added and they have only ever done it once in 11 months. I live about 20 meters from the exchange too. so far taken 2 hours to download 3gig of game. Utter rubbish this lot. AVOID
Reviewer
Anna
Location
London
Date
19/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched from Sky about a month now. Speed is appallling. We cannot use Netflix particularly during the weekends. Download takes forever.Customer service kept trying to find fault with our devices even the BT box. Really sad
Reviewer
Lottie
Location
Basingstoke
Date
17/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish I'd seen these reviews before switching to Vodaphone. I was getting reliable 45+ with Now TV & despite paying for "guaranteed" 55 with Vodaphone I'm lucky to get 15 when it's not constantly dropping out. Avoid.
Reviewer
Pero
Location
London
Date
17/10/2019
Ratings
Customer Service
4.00 stars
Comments:
I have switched from 17mps on Sky to 32mps on Vodafone but all I got is 8-11mps .... I'm cancelling the contract and I'm going back on Sky
Reviewer
David
Location
Liverpool
Date
17/10/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Constantly disconnects. Impossible to watch iPlayer or itv hub. Was with virgin for 23yrs - changed for the price but useless will go back asap.
Reviewer
Anne
Location
Hastings
Date
17/10/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I asked for my router to be placed upstairs but engineer insisted I would get a good signal in all areas and put it downstairs. Always strong downstairs and weak upstairs. Am now changing provider as no effort to resolve this from Vodafone.
Reviewer
James
Location
Alton
Date
16/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
This broadband is the most useless thing i have ever experienced. I live in the country side so my internet speed it anywhere from 8mbps to 15mbps so not great. However this isn't the issue as it is the same for most providers, the issue is that their router is god awful. I have had issues since day 1 where the router would disconnect from the internet for no reason. after a lot of telephone calls and new routers we were informed by Vodafone that our router disconnects from the internet after it has done a certain amount of downloads. I may be wrong but isn't it its job to download to receive downloads and uploads. So their router decides to STOP WORKING WHEN IT DECIDES IT HAS HAD ENOUGH. They had no way to fix this. NEVER USE THEM! To be honest they don't deserve any stars at all but unfortunately that isn't an option.
Reviewer
Gregory
Location
Cambridge
Date
13/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I moved house in September, had called about it in August, yet the activation of the broadband at the new address has been delayed 3 times. The new activation date now would be 28th October, so I simply cancelled my contract. Poor (customer) service is quite an understatement.
Reviewer
Rrnewforest
Location
New Forest
Date
13/10/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Most reviews follow bad expeiences but ours has been fine. BT piromised and charged for fast fibre to the nearest cabinet. We were horrified to find the real speed. Vodafone have improved the speed to the best we can ever get out in the sticks. Smooth change over and a bit faster. It is half the price!
Overall pleased with the change and improved value for money. New design router is smart and capable.
Reviewer
John Milroy
Location
London
Date
12/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service. Poor supply and terrible customer service- staff nice, but system is terrible. You have to solve your own problems!!!!
Reviewer
Rob
Location
High Wycombe
Date
12/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Don't go for Vodafone for broadband. The service is patchy and unreliable and the customer experience is just horrendous.
We moved house just over a month ago. When researching what broadband was on offer and how much it would cost, Vodafone looked too good to be true. Unfortunately it turns out there is a reason for that. The service is unreliable, which makes it impossible to work from home, fill in a form, or basically do anything that requires the internet being on for more than 10 minutes at a time.
Absolutely shocking customer service - the worst I've experienced. From the first issue, we tried to contact Vodafone through an assortment of channels - including customer service line (where each time we had to queue for an hour before speaking to anyone), Twitter (where we were totally ignored) and through the official online complaint form (and even this was totally ignored).
When we have got through to someone on the phone, despite being polite they have not been able to explain why we are having such issues. A couple of them got us to try a few things and said "that should be fixed for you now" or "it'll be working again in four to five days" but sadly, we have continued to experience the same problems for weeks.
If I could rewind the clock, we definitely would have chosen for a more expensive provider with better customer service and more reliable broadband. This wasn't worth saving a few pennies.
Reviewer
Habib
Location
London / Fulham
Date
10/10/2019
Comments:
Try to avoid Vodafone. They are running the most shambling awful customer service.
Try lie a lot . One you sign with Vodaphone, you end up spending your precious time , shouting at Vodaphone for every problem they cause to you . Overcharged, wring payment, faulty router , and empty promises.
Their Egypt Centre is garbage. They only fool you With charming conversation but do nothing .
Reviewer
ali
Location
scotland
Date
08/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Took over a month from my go live date to actually be able to get online. Complaints made regarding this were ignored. When I was finally able to contact someone I had to run a script on one of my devices to be able to connect. No refund, or even an apology, was offered for the month of service paid for that I didn't receive.
Now it turns out that that script restricts what I can access online even when I'm not connected via their service - who knows what tracking cap is running too. And the page to change these restrictions - permanently down for maintenance.
If you want to pay for an ISP but not have one. Or like to have strict controls like some 90s workplace applied to your usage, then Vodafoney are your guys. Otherwise, pay a few quid more and go with some a service operated by some at least vaguely competent grown ups.
Reviewer
John
Location
Kenilworth
Date
04/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid Vodafone like the plague. They have shockingly poor customer service and slow, very unreliable broadband. Hate the fact that I'm stuck in a 18 month contract and cannot wait for it to end. Would give them ZERO stars if I could!
Reviewer
Paul
Location
London
Date
03/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
VF have been fine, right up to the point when I moved house. Gave them as much notice as possible....that is, I told them as soon as I had a completion date and I was given an activation date for the new property. On the date given I gave them a call only to find out that clearly the concept of someone moving house was too difficult for them to grasp, and rather than move my broadband they cancelled my entire contract. 4 departments and one hour later I was told the only thing they could do was to start a new contract, which they wouldn't rush through or compensate me for the errors on their part. So, off to another provider, thanks for nothing Vodafone
Reviewer
Ryan G
Location
Highlands
Date
02/10/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Vodafone Broadband has been brilliant in the Highlands, they are far more stable an internet provider than my previous provider (John Lewis & Plus-net) - I always get my advertised speeds and the connection is stable which is good in comparison to John Lewis who unfortunately used artificial bandwidth throttling.
Reviewer
Brian W
Location
Newcastle
Date
01/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Worst isp ever. Broadband stutters so no good for on line gamers. When we changed to another isp after a week they are still demanding payment two months later. They can't access information on their internal systems to show any relevant dates. After calling to complain they use a pop up app on my mobile to scan and take a picture of the letter they had sent to me, to prove that we had terminated within the required time period. Totally inept.
Reviewer
bran
Location
preston
Date
01/10/2019
Comments:
appalling, all the negative reviews are true, wish id believed them, openreach engineer also lied about not being able to get in my house if hed turned up he would have got in, customer non service the worst ive ever dealt with bunch of liars, luckily im cncelling with them before i even get connected PEOPLE READ THE NEGATIVES AND BELIEVE THEM, THEY ARE ALL TRUE
Reviewer
Ian
Location
Maidstone
Date
29/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
VF have been appalling. Connected BB 2 weeks late (they blamed Openreach). Supplied a router that hadn't been properly configured. And one week after activation, fastest Wifi I can get is 7 Mbps. Would give zero stars if I could. I am exercising my cooling off rights and switching away.
Reviewer
Mr D
Location
Newbury
Date
29/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I helped my mother switch from EE to Voda home and broadband last year. She is elderly and depends primarily on the phone for emergency/doctor services the line also supports a connection to a emergency response/panic system.
She also relies on the internet for comms. with family and friends.
First few months were fine, broadband speed we measured to be on point and it was fairly reliable with the odd dropout. A month ago we got a dead line and broadband which I reported as a level 1 user via online chat which the agent acknowledged and informed me would take up to 72 hours to resolve. Admittedly probably a BT/Openreach problem with Vodafone being accountable to fix.
Agent was fine we had lost our support call credentials but had account number etc to he was able to process the fault resolution. Problem seemed to be resolved after a total of approx. 3 days downtime
Last couple of times the problem is back intermittently. I used the online chat facility again and was greeted by 'Shilpa' who dug her heels in and refused to process the fault because I couldn't provide account number/ref from previous fault call that she had on screen in front of her.. and any other personal details? I explained the seriousness of this and she was oblivious. Her 1st solution was to get my mother on the chat(hello to speak direct--despite the fact the problem I'm calling about is no broadband and phone access!!!
Second option was to access My Vodafone account and change credentials...I asked her to give me a link to the complaints process, made it clear she was providing a poor customer service and I needed to escalate..Her response ' We have an internal complaints process' and would provide a link or anything. Asked for the name of her supervisor that she said she had discussed the situation with...silence.
So...after 30 minutes of wasted time I tried to access my Voda account which guess what...didn't work. Back on the chat again and the agent sends me a credentials reset by email...which didn't work. Was told he would have to refer to the superUser to get it fixed which would take up to 24hours...24 hours is nearly up and nothing.
I've dad numerous problems with Vodafone customer service mainly from the offshore call centers who seem pretty inept. No more Vodafone for me I'm cancelling down my 3 phone lines, My mothers Internet wont renew. Never again.
Also don't be fooled by the 'no broadband access no charge' marketing ploy...remember that happy smiling chap on the advert. There is no automatic compensation on the back of fault. You are told to contact customer service and waste more time justifying yourself. Utter rubbish don't bother.
Reviewer
Samuel
Location
Belfast
Date
27/09/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Had Vodafone broadband for a while now and I find it more reliable than either sky or BT. The new gigabox router provides excellent coverage. My speed over wifi is always in high 70s on superfast 2.sky and BT both buffered alot whilst watching YouTube and Netflix. Also online gaming was night on impossible. But with vodafone no such issue so far so good
Reviewer
Embecmom
Location
Essex
Date
26/09/2019
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Switching to vodafone was a nightmare, they basically lied because they didnt know what was going on, blaming the previous service provider for my issues.. basically there was not enough room at the exchange to switch so I had to wait, they told me the other provider was not releasing my MAC ... complete BS.
Their website is dreadful tends to always be down and its difficult to find any information about outages at all.
As for the broadband service its been ok with speeds pretty constant but reliability is pretty poor and at times high pings. Have to say though its actually one of the better WIFI routers as most get some sort of signal around the house but still need to use repeaters.. for the price probably the best out there at the moment.
Reviewer
hassan
Location
Romford Essex
Date
26/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Purchased and Booked 2 weeks ago and 26 sep was suppose to be installation date, turned out to be the order was cancelled somehow and they wanted me to book again this time 3 weeks further installation date.
Dont trust them
Reviewer
Bob
Location
Crewe
Date
25/09/2019
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
As I read the opinions on the Vodafone broadband. I was scared. But I've been for a week and I'm happy. I connect It is constantly and fast. I personally like it. And I'm happy.
Reviewer
B Silver
Location
West Sussex
Date
24/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very dissapointed as a loyal customer of over 20 years after 3 attempts to get broadband installed at my new address they now claim it is not possible. Their only answer after numerous failures on their part was to try and fob me off with £15.00 to shut up and go away.
Over the last 14 days I have made repeated phone calls spending more than 8 hours being bounced from person to person, having to repeatedly re-explain the issue as they did not hand over the information. 3 separate attempts to set up phone and broadband at my new address and 3 times cancelled by them without notification to me or explanation. The first cancelled after 2 days for no specified reason. A second attempt was made at that point during which they 5 times attempted to give me a new number with the wrong area code, despite me pointing this out they assured me this was the only number available. This turned out to be the cause of the failure the 2nd time, but I only discovered this incidentally.
At this point there was a brief ray of hope with the assistance of a lady called Lorraine who was very understanding and went out of her way to go away and try and resolve it the following day. As part of the process she also got the management to agree to a good will gesture of £50.00 applied to the account. The following day, true to her word this was resolved and the application started again.
Two days later once again it was cancelled by vodafone with just a text request to call them after being bounced around a customer representative eventually suggested it was now down to an issue with BT and not being possible to provide broadband at my new address. Despite the fact that having moved to all suppliers, including BT, confirming 77mb superfast broadband was available and 2 minutes after getting of the phone with Vodafone, plusnet have sorted out, phone line up and running in less than 24 hours and broadband shortly to follow.
This representatives solution was just to offer me £15.00 good will payment for the inconvenience to go away as this is all they would offer, despite already offering significantly more. After nearly and hour of him repeatedly trying to fob me off with taking this now as it is all I will end up with he eventually agreed to call me back the following day after speaking to a manager as he was unwilling to consider my request to end my mobile phone contract early so that I can end all engagement with them as a result of their diabolical lack of customer service.
The following day he has failed to call me back at the arranged time but did eventually call back later and just transferred me to a manager that he had lied to and only suggested I wish to discuss compensation of £15.00. Having explained the situation again to her she just told me I would have to pay £187.75 to end the contract early but she could not help. She dumped the call to someone called Marshall but failed to tell him anything and he just dumped the call to a barely intelligible French lady who did not know what was going on and was not listening so just dumped me with an English gentleman to give me a PAC code but he claimed he could do nothing else but that and that I would have to ring another number to deal with my complaint.
To add insult to injury I then get a text confirming the PAC code my exit fee is suddenly £220.37.
No doubt I am about to have to go around the houses again to try and bring this to a conclusion and potentially the only way to get them to take any action is to cancel my direct debit and when they chase me send them a bill for my time, which at my hourly rate will leave them owing me money.
Reviewer
fivegoldstars
Location
UK
Date
24/09/2019
Comments:
Signed up two weeks ago for 80mb service. Hit problems straight away with peak time speeds averaging 5mb on wired connections - lowest registered as just 0.86mb. Called or chatted every day for a fortnight - same poor levels of support asking to change dns/split wifi etc. This is obviously contention. Was told I should give them time to fix, as I had 30 days cooling off.
15 days in, the service is so bad, I called to quit. Now advised its 14 day cooling off and I can't leave without charges. Liars and thieves.
This is not isolated - check their forum and the reviews below. Take out this broadband at your peril.
Reviewer
Tim
Location
Bedford
Date
21/09/2019
Ratings
Speed
4.00 stars
Comments:
They were cheap and you get what you pay for. The speed is OK, but the router is rubbish with constant Wi-Fi dropouts. Customer service are pretty hopeless, clearly script bound to refuse to admit to a well documented problem. I am currently getting round the problem with a borrowed TP Link router, but shouldn't have to.
Reviewer
Llion Evans
Location
Wales
Date
19/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Should have read the reviews before joining vodafone broadband... 4 days without internet.
Started contacting Vodafone on Monday. So far I have made 13 calls - each on hold for between 40 minutes and 1hr 5 minutes... after 1hour 5 minutes you will get a message to say no ones available and they will cut you off.
Raised 7 complaints- which vodafone day they will get back to you within 48 hours.. but haven’t.
Also they have immediately over charged me by £19.50.. they’re good at that.
So .. I’m paying more for nothing and I can’t do anything about it.. steer clear of Vodafone.
As an aside.. I phoned their sales team to try and sort the issue because I couldn’t reach anyone else.. got through in 3 seconds, but they obviously weren’t interested in the problem because as far as they were concerned the sale was done - they’re happy taking the money!
Reviewer
john
Location
milford haven
Date
19/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They cut of my plusnet without giving me a modem to get online to vodaphone. i complained and was told it would around a week before my modem would arrive and the blamed the carrier!!.They are a terrible bunch of liars
Reviewer
Jon S
Location
Brighton
Date
18/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Trnasferred a working problem-free slow broadband connection with Sky to Vodafone for activation on Monday. Still no connection with the latest advice from Vodafone being that Openreach say they have identified the problem but cannot fix it until Friday!!!!!! Truly abysmal customer service with agents who just downright lie. I really kick myself for using Vodafone again.I stopped using Vodafone mobile after many years about 24 months ago because of poor customer service and overcharging. If you're thinking about changing to Vodafone, I strongly suggest you avoid like the plague.
Reviewer
Gran.
Location
N Wales
Date
14/09/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Moved to Vodafone 2 weeks ago, on my Go-Live Day i couldn't connect to the Internet , carried out all the checks that i could but nothing ! Rang Vodafone Customer Services and got straight through to a very helpful lady who went through the fault finding process / changed a setting and online within about 15 minutes of calling (I had a similar issue when moving to Talk-Talk years ago).Download speed has been consistent at 73 - 74Mb/s and upload at 19-20Mb/s ,good Wifi signal,4/5 people using multiple devices is fine and all problem free to date,very satisfied !
Reviewer
Andy
Location
Durham, UK
Date
12/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
AVOID AVOID AVOID. Unless you’re going to use your own router. The wireless router provided is incredibly substandard with the 2.4ghz download speed being under 2mbps. 5ghz is fast but the signal strength won’t reach upstairs in a modern, thin walled house. Through a Ethernet cable is perfect but who wants to use a cable these days!?
Broadband tech support takes over 30 minutes to answer and they basically try and fob you off with lies and even suggested that the router was old and I needed a new model. When I challenged why I was sent an ‘old router’ they said a new one had just being launched. I smell bull.
I ended up cancelling. Broadband was cut off earlier than they said leaving me without a connection for two weeks.
A truly awful experience and I will never go near Vodafone ever again.
Reviewer
John barton
Location
Manchester
Date
11/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have had the broadband a couple of years now just recently I started getting logged out had to log back in all the time I ring customer service usually around 30 to 40 mins listening to horrible music then they run tests and say we gonna try a few things same things all the time then they say turn off router for 15 mins they done that 4 times now still no call backs. Then I have to call them go through same process
Complete waste of space save your money go with someone else !,,
Reviewer
Simon M
Location
Leamington Spa
Date
11/09/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Vodafone advertises ultimate guarantee speeds of 55MBps on Superfast 2; however, the reality is different where customers like me are only offered 42MBs - well below Vodafone's advertised rate. Be aware - there are also issues with it dropping out.
Reviewer
Amanda Richardson
Location
Dorset
Date
10/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't go with Vodafone Broadband, you'll have nothing but problems. I called to set mine up over a month ago & Vodafone haven't sent me a router regardless of me constantly ringing, they have refused to give me a DPD TRACKING NUMBER for my router, I've had to call DPD myself who have said I have no parcels at all coming with them in the next 2 weeks. Can't even use the broadband that I'm paying for as vodafone are lying to me about sending routers. Seriously don't bother using this company
Reviewer
Pawel
Location
Somerset
Date
06/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
18 months contract with problems all the time, loosing connections every evening, slow speed, many calls and chats to customer service no improvement. Vodafone broadband is a waiste of time, cheapest but poor quality. Never again !!! Told my friends never go for Vodafone broadband . Better to add few pounds monthly and choose different provider. Very disappointed .
Reviewer
Amir
Location
Tunstall
Date
05/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It is really time and money wastingg company .
customer service is awful and broad band is too slow.
Reviewer
Majed Alghamdi
Location
Cardiff
Date
04/09/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been in really pain with talktalk for a year and a half. At the end of my contract I told talktalk I am leaving and they asked me what company are you transferring for. I told them Vodafone and I still remember when the agent told me vodafone is a beginner in the field of broadband and since you are using the same cable to your home you will still suffer from the bad speed. I said whatever. Today I want to say it was a relief that I moved to Vodafone because I never had any problems with the connection and they really have a better customer service than talktalk
Reviewer
Graham
Location
Pontesbury
Date
28/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Have had a very reliable BT connection for the past 3 years but moved from them as there is now competition in my area and the price is more than £45 a month in savings.
Vodafone service however is noticeably less reliable and slower although it shouldn't be. I use my own router rather than BT or Vodafone so service in theory should have been the same.
Logged a call with Vodafone Customer Support on day one to get a static ip address that sales said should not be an issue - 2 months later - 15+ calls and emails, texts and twitter and still the case has not been resolved - it's like groundhog day when you contact support - there's zero continuity or follow-up.
Guessing VF have outsourced this business and they get measured on volume of calls? Please avoid these folks as they're just not fit-for-purpose.
Reviewer
G
Location
Cambridge
Date
28/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company ever. I ordered broadband over a month ago and my connection date has been cancelled twice without anyone notifying me. I just come home to find I still have no internet service. Vodafone just deflected blame on the company they hire to do the connection and take no accountability nor action. They've hung up on me 6 times and offer no help. Do not get internet with this company. Their customer service skills are awful as well.
Reviewer
Angry Callands
Location
Warrington
Date
27/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Oh dearie me. I went from Zen... to this. I am man enough to accept I was disastrously mistaken to believe that Vodafone's broadband - being almost half the price of Zen's - would be just as good.
The salutary lesson here is that not all broadbands are made equal. Our off-peak speed was 42.7Mbs. Better than Zen. Our peak speed... was 1.46Mbs, with 0.79Mbs upload. Friday, Saturday and Sunday 4pm to 11pm.
I tried to cancel on 14th day - which was a Bank Holiday - but "there was no one from that team available to take my call". Then spoke to someone on 15th day... and was told I had missed the cutoff.
I quoted their own website to them (which says 30 days) and they backed down.
The moral of the story may well be "you get what you pay for", but I paid much more for BT and that was poor. Zen was expensive but excellent.
My next destination is Now Broadband. My mother-in-law switched to them a month ago, and is very happy with speed and reliability (but then she was on TalkTalk before). Reviews are mixed for Now, but I'm prepared to give them the benefit of the doubt. And I have 28 days to cancel...
Reviewer
Dan
Location
Uxbridge
Date
27/08/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Customer service is terrible especially the phone operator which takes ages to get through because it keeps asking "Tell us in a few words what your call is regarding". When you explain it it replies "I'm sorry, I didn't get that..." - drives you mad. Then the callers don't seem to understand what your issue is and are inadequate.
I had an issue at the end of my contract when I switched to a new supplier which was no fault of my own and Vodafone would pass left right and centre to another person, and even told me to call the new supplier and few times. All in all, I had to call them 7-8 times to sort out the issue and will be writing a complaint to them.
Broadband speed is fine, WHEN IT WORKS. Almost on a daily basis broadband won't work for a few minutes (sometimes longer) and will disconnect you before coming back on when you are expecting a constant uninterrupted service.
Don't fall for the "cheap" price. It's cheap for a reason
Reviewer
Joe
Location
Berkshire
Date
27/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Categorically will never use again and recommend the same to anyone else. No one there seems to have the foggiest idea what service they can provide. Set up was delayed by a month (after they said install could go ahead straight away) and then didn't work properly for a further month. Once resolved, speed was as advertised for contract duration. Real issues came at contract end where I spent a month fighting to end contract without charges; initially they wanted £170 despite being in cooling off period after contract renewal. Called repeatedly to have this reduced to £0. Then they continued billing us so had to call again multiple times. Each call resulted in an hour on the phone, being passed from one person to the next, being placed on hold for long periods etc. Strongly advise finding a better provider, they might seem cheap but for good reason - they also ramped our bill up 25% in second year which was the reason for leaving in the first place.
Reviewer
AD
Location
Sheffield
Date
23/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Terrible service! The internet doesn’t works properly, not fast as promised. The internet down in June, 5 days I could not get access to the internet, then again internet down in August 6 days! They do anything to keep the system in perfect condition, they only know how to charge from the clients. They have promised to send me a SIM with 50GB data use the internet till it is resolve. But the SIM did not come (ref:187564972455825012, date 2019-08-18 12:33:44). Also, they did not respond on the complaint Ref: 1719840. Terrible customer service, they only promised but never call back to try to explain what happened, what they do to fix it. I have decided to cancel the agreement. Do not us the Vodafone, it’s a really rubbish!
Reviewer
Michelle Stevens
Location
York
Date
22/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
This is an absolute disgrace of a company. I cancelled my broadband within 30 days because it was so poor (continuously dropping out the connection making it impossible for me to work from home). The person I spoke to assured me there would be no charge as I had cancelled within the required timeframe. A few weeks later I received a bill for £212 (the cancellation charge). I queried this immediately and I was assured by another employee that I had successfully cancelled the broadband and they would not take the money out of my account (I have a screen shot of this conversation). Two weeks later, £212 was taken from my account. I spoke to complaints who said this was because I didn't return the equipment within 30 days. I outlined that this was never told to me previously or I would have returned it immediately. Apparently it makes no difference that employees had failed to mention this TWICE (and had in fact assured me I wouldn't be charged)because it is in the terms and conditions. Why would someone not have mentioned this to me previously? It seems employees are also clueless of this fact. Complete money making scam. Avoid this company with a barge pole.
Reviewer
Richard
Location
London
Date
18/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service over two years. We had consistently intermittent service, five engineer visits, and the fault was never fixed. Vodafone could always see there was a problem with our service (despite the text from them after every visit saying they'd fixed it!) and after 2 years advised me a should find a new provider because they couldn't resolve the issue! To add insult to injury they would only give me 3 months compensation in the form of credit (for a service I couldn't get) because I 'hadn't complained frequently enough'
Reviewer
Steve
Location
Nottinghamshire
Date
18/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband provider ive ever come across.ill keep it short, they are liars who will tell you anything to keep the money coming in. Been with them 15months now and im paying to leave early. Buyer Beware. Keep away.
Reviewer
Nick
Location
Barnsley
Date
16/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TERRIBLE!!!! was with talk talk for 12 month no issues consistent speeds switched to superfast 2 vodafone and cancelled 3 days later. Every afternoon at peak times my speed would drop to 1mbps then eventually lose connection. Customer service is bad takes ages to get through up to 30 min one time.
Reviewer
Lewis
Location
Leicester
Date
14/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terribly slow speed in this day and age, nowhere near the average speed they claim but apparently best for our area. Customer service has been decent but cant stop it disconnecting regularly, would never have joined vodafone and wont be doing again. Tbe superfast refund scheme sounds like they would just refund you the 15% and then do nothing at all.
Reviewer
Jenny
Location
Brighton
Date
13/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Worst Customer Service Ever, and you are not allowed to terminate your yearly contract! Avoid using Vodafone at all cost!
I called them to give notice to terminate my broadband service at a specific date and was told that I cannot do that and will need to call back on the exact 30th day before the contract end date. After that, without listening to my request, they terminated my contract on an earlier date and put an early termination charge on my account. Their customer service team doesn’t listen to their customer’s request at all and they even hung up on me when I still haven’t finished asking the question. Poor service was provided in general.
Another thing is that they only have very limited number of staffs at the call center which means you have to hold the line and listen to some bad taste music for so long before you can speak to an actual person. You thought you may ask them some questions through the online chat but then nothing can be done and you will have to keep calling back to that telephone number and hold the line for terribly long.
Reviewer
Steve
Location
Nailsea
Date
10/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I have been stuck in 2 year deal with Vodafone and has been rubbish pretty much from the beginning. I missed to 30 day cancellation date much to my regret.
Customer service has been pitiful and frustrating (over 4hrs on numerous phone calls to convince them that I needed a new router at one point).
Speed currently 26mb and paying for over 57mb but can't be bothered to call them and suffer more frustration.
Quite often we use mobile data on phone than suffer the slow speed.
Only good news is that contract finishes soon.
My advice is to steer clear of vodafone.
Reviewer
Dave
Location
Canterbury
Date
09/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Paying for superfast broadband 2 so should be getting guaranteed minimum speed of 60Mpbs but speed-test is returning 32.6Mbps. The Openreach part of the service, line from cabinet to house is syncing at 64.1Mbps, which tells me that the Vodafone part of the network isn't capable of providing the required bandwidth to meet my guaranteed service speeds. Poor service from a provider who really should be delivering a quality customer experience!
Reviewer
Leanne
Location
Ipswich
Date
08/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
DO NOT USE THEM! Cannot express how rubbish Vodafone are!
We were with them when we bought a new house, when I informed them of the house move they told me the people buying our house had taken over our line so when they took it over we would get a £139 fee for our contract terminating before its end date. I had numerous phone calls about this and after speaking over me and being completely unhelpful they told me it was my responsibility to get our buyers to cancel their order with Plusnet. Luckily I wont settle for things like that so I Googled it and contacted BT and Plusnet who both told me that this wasnt right and Vodafone should have rejected the request for my line to be taken over in the first place (fyi this procedure of taking over another line without permission is known as SLAMMING). After me telling Vodafone that it was against Ofcom regulations and was known as slamming they suddenly decided they would contact Plusnet and sort it out. I then got told I had to wait over 2 weeks for an engineer to come to the new house to connect the line. The appointment was made for the afternoon and then on the day I got a message to say it was going to be in the morning, luckily the plans I had had changed so I was free! Then after being connected (after specifically telling them I needed to keep it) they told me I couldn't have my old number as I had moved from one exchange to another.
Bottom line.... I have 18 months to go until my contract expires with them and Im counting down the days!
Reviewer
Michael
Location
Greenock
Date
08/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Terrible customer servic.
Reviewer
Jessica
Location
Colchester
Date
07/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I signed up for Vodafone’s 18 month super-fast broadband deal. At first, everything seemed fine. Set up was okay, connection was stable and consistent.
My main issue and the reason why I have given Vodafone 1 star is because of customer service. When something goes wrong it is a BATTLE to try and get it resolved.
Problems first arose when someone mistakenly entered my address for an EE broadband account. I notified Vodafone immediately and was reassured that the attempted switch would not happen. I have proof of this conversation through web chat logs receipted to my email.
What happened next can only be described as a hilarious farce. The switch to EE continued. On 22nd July my broadband was deactivated and I received a “sorry to see you go” email at 4am. I had no prior notification of this switch continuing, and no knowledge of who was trying to pursue the broadband switch.
Upon seeing the “sorry to see you go” email, I contacted Vodafone immediately to cancel the broadband switch once again. At this stage I was told by the sales representative that my account had already been deactivated and the only way they could fix this mess is by setting up a whole new broadband order. The earliest they could get me back up and running was 14 working days.
I work from home, so this came as a huge blow to me that I could be deactivated from my account without my consent, without my authorisation, and without ANY warning. Vodafone have been incredibly obstinate and have tried to minimise this incident as much as they can.
At first I was offered a free dongle and free-of-charge data plan to tide me over whilst I wait for my broadband to be reactivated. I was told to go to a Vodafone store that same day and that I could collect one, free-of-charge. That turned out to be an oversell – I had to purchase the dongle and data plan. I tried to chase Vodafone for reimbursement for this, as I was promised and reassured multiple times over the phone. I eventually got a refund for the dongle, but the airtime bill came to £200+ (after repeated promises, recorded from online chat, assuring me I would not be charged). I then had to get in contact AGAIN, only to be told that I need to pay the bill repeatedly, until someone who knew how to read the notes on my account realised that I was in fact promised a free airtime bill.
Now we’re in August, and my new broadband order has been activated. It took a whole day to call up someone competent so they could ‘activate’ my internet connection, even though the line had now been switched to Vodafone and I should’ve been able to just plug in the router and go.
I was promised (lol) that once I reactivated my broadband with Vodafone, adequate compensation could then be discussed. Obviously this isn’t happening. AVOID VODAFONE AT ALL COSTS.
What happened to me is called slamming, and it's against ofcom's rules. I've been in contact with ofcom about this because Vodafone are truly ridiculous and about as helpful as a speck of dust. MY advice to other people is to get ofcom involved in any wrongdoing you suspect from Vodafone or other telecommunications companies.
Reviewer
Steve
Location
Stoke on Trent
Date
30/07/2019
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I test when response is slow, often down to 10-12Mbps although the Vodafone app says all is well at 40. They say they will compensate for reduced speed but how do I prove it? The online help is a good contact point via the customer account page.
Reviewer
Jaysinc
Location
Highland
Date
29/07/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Worst I’ve ever had even compared to standard non fibre. Drops out regularly . Roku and Sky frequently need to be logged in. App always indicates speed around 50 while speed tests can indicate 5 or 7. Phones lose signal so one is now on 4G permanently.
Reviewer
Christopher Smith
Location
Ashford, Kent
Date
29/07/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Vodafone Customer Services have been brilliant, I'm afraid its Openreach Fibre Services that have let Vodafone down as they do with all other fibre providers. If only Openreach would upgrade each time they reduce services due to demand, then all Broadband Fibre would improve no matter who you were with. But no complaints about Vodafone, they have been excellent.
Reviewer
Chris W
Location
Macclesfield
Date
29/07/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
First of all my connection date was cancelled but I wasn't informed. Connection date was re-arranged, but in total I was without broadband for a month, and I work from home which made this rather problematic. They did provide me with a mobile dongle device to keep me going, however when it came to the bill date I was billed for this (nearly £170) and I had to call up to have it removed, only for it to still come out of my bank anyway, so several more calls were needed. I then had an issue splitting my mobile account from my broadband account (mobile is personal expense, broadband is house expense) which seemed to be way more complicated than it needed to be, resulting loads more issues with billing and bills coming out of the wrong account. They did add numerous credit to my account and I have to say that everyone I spoke to was very friendly and helpful, but ultimately I shouldn't have needed to call them 9 times to sort it out.
Finally, I'm now having issues with a terrible router that keeps dropping the wifi signal and a connection speed that is WAY below my guaranteed speed and about 20mbps below the speed I know from previous experience the line is capable of - I'm actually on the phone to Vodafone as I type and their solution is for me to troubleshoot using the advice on their website OR use a wired connection, which seems like a very sensible solution for my mobile phone and tablets...
Reviewer
Tomasz
Location
Milton Keynes
Date
27/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I pay £48 for 900 Mbps coz that what I can have in my area and....the MAX what I got is 50Mbps....what I can do?
Reviewer
Alex
Location
London
Date
21/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone router simply is bad, connected two lan cables to it from 70 Mbits/s I am now at 16 Mbits/s... simply bs. If I use one lan connection the lan connection is seeing 50 Mbtis/s, wi-fi is at 3-10 Mbits/s
Reviewer
Chris
Location
Scotland
Date
17/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved to Vodafone from Talktalk just over a month ago, loads of issues since when for years I had no issues. Previously got 43Mbps consistent every day and when I joined Vodafone it went up to 50Mbps all speedtest verified. After the 14 day grace period was up my speed fell to 21Mbps as proven by their own app, they sent a engineer out to fix it and he did a good job and the speed went back up to 50Mbps
That is until a couple days ago when the speed went down to 32.5Mbps and it stays at 32.5Mbps, I complained again as I am on superfast 2 and guaranteed 55Mbps or a discount, they said that there is nothing wrong with my speed as openreach confirms a minimum speed of 31 to my area, they also say that they are not throttling my connection
I think its clear they are throttling my connection and trying to use a BT guarantee as a way to do it, entice customers in with good prices and high speeds and then hope they don't notice or lack the tech brain to know the speed has dropped and they wait until after your contract grace period has gone to do it
Reviewer
Alan
Location
Norfolk
Date
16/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totally Awful, router no range and Parental control useless, you have to block the entire router to stop your kids being online all night. You can't use third party router as there content blocking prevents you accessing normal sites, EG HMRC whatsmyip normal sites! My son can't even download games from Xbox Live!!!!!!!! load load load lost connection. Using VPN is not much better, you'll be sorry you got it. Had it for week sent it back. Who do they think they are Policing the internet!!!! and badly.
Reviewer
Chris Mordue
Location
Glasgow
Date
15/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No internet service since the date of activation, no technical resolution to the problem where it involved repeated phone calls from myself to get any update, drawn out cancellation process. Overall, due to Vodafone's abysmal service, support and procedures, I am without broadband for 5-6 weeks. Strongly recommend going with another provider.
Reviewer
tony
Location
hove
Date
13/07/2019
Comments:
Continuously had problems with my direct billing, incompetent customer service, abhorrent fee's applied even though they were promised would not. Had broadband and mobile. Broadband cancelled without my authorisation as moving house. Will be cancelling my mobile as well from my own volition after years of service. GREAT JOB VODAFONE KEEP UP THE EXCELLENT SERVICE
Reviewer
Graham Sergeant
Location
Birmingham
Date
11/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Failed to connect me after my previous ISP Sky stopped, customer service then prevaricated with 4 broken promises of a connection deadline within days that elapsed. Was sent to a Vodafone store 3.5 miles away on the promise of some free mobile data added to my account to tide me over, but the assistant in store refused it and told me to go home and wait for connection and call up to complain otherwise. On the final call, after 8 days of outage, the customer service agent told me the BT Openreach engineer looked at the cabinet and all available slots for Vodafone customers were filled and that there may be a future point in time when I get connected, but couldn't commit and that I would be better served considering an alternative ISP. I kid you not! This is now a dead brand to me.
Reviewer
steve
Location
chesterfield
Date
07/07/2019
Comments:
Changed to Vodafone from SKY and its the worst mistake I ever made. They claim 35mbps which I get during the day however weekends and after 6pm I get speeds under4mbps. Useless to stream anything, countless calls to support being told to go through the same process time after time. Their system can't cope when it's busy at night, absolute pathetic service. £156 early cancellation fee which BT will pay if I move to them so I am moving tomorrow. Do not under any circumstances sign up for this service £21 per month is cheap and you pay for what you get. Just a total disaster from day 1.
Reviewer
Colin
Location
Barnsley
Date
04/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Changed from now TV broadband never had any issues had Vodafone for 2 months now very slow when it works and it doesn't work at all sometimes. Contacted them loads of times to sort it but no improvement. Going to seek legal advice about cancellation of contract.
Reviewer
Jason
Location
Bracknell
Date
03/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Constantly drops out f.... furious
Reviewer
Christian
Location
Exeter
Date
01/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Not a happy customer here. We switched from Sky to Fiberglass internet with Vodafone, but the speed isn't better than before and what's worse, the connection is interrupted frequently, which is a real pain. Can't wait until our contract expires, so we can switch to a better provider!
Reviewer
Telegraph Hill
Location
Devon
Date
20/06/2019
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
I do live in an urban area in Devon with poor Broadband speeds per default. The switch to Vodafone went smooth and also the broadband speeds are fine (depending on the length of my line to the exchange). However the router re syncs upto 5 times a day. The line is long but stable and recently tested by BT. I did not have any issues with plusnet before the switch. This is something which is a no-go for anyone who needs reliable broadband. All streamings, chats, online-games will be disconnected. Please do your homework and get your Network going. Vodafone was a warrant for reliability in the past. But it looks the time is now over.
Reviewer
Jacqueline Ford
Location
Watford
Date
18/06/2019
Ratings
Customer Service
2.00 stars
Comments:
Install 2nd June. No landline at all. Keep promising to sort it. Like talking to robots messages they are going to ring me & nothing. Engineer coming out. No I made it up.?? My patience is running out. Just get it sorted or cancel my install & return my money. Not a happy customer.
Reviewer
John
Location
Date
16/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Getting latency of 232ms (on Superfast 2 Fibre) - very very poor!
Again the BT Openreach line seems to be working perfectly so leads me to the conclusion that Vodafone can't their side of the broadband network!
Reviewer
Jed b
Location
Yorkshire
Date
13/06/2019
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Don't believe the speeds they tell you
I'm on super fast fibre I can't even video call without it buffering.
And the rooter is garbage.
Reviewer
KB
Location
Watford
Date
10/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm on the Superfast 2 broadband where i should get around 63mbps.. on good days I get 53/54. However the routers supplied is useless, I keep getting drop outs on all devices. VF have sent me 3 routers all have the same issue! Customer service is poor. My advice is stay away, its more hassle than savings or quality.
Reviewer
Amy
Location
Devon
Date
10/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful! Keep charging you after you have left - UPDATE (June) - STILL CHARGING ME
Awful! The speed of my broadband was never as good as with my previous supplier so when I moved house and they gave me the option to leave during the contract (they couldn't provide the same service at the new address) I was really pleased. I called mid-March and they confirmed the cancellation date for 10th April.
16th April I get charged another £24! I contact them via chat, they apologise and say that I will have to wait 4-6 weeks for a refund...but my account is definitely closed.
Then I get a text to say they will be charging my ANOTHER £24 on 16th May!!! I contact them again via chat, again they apologise and say that it is definitely closed and they will process the refund.
Now it's June and....I've received yet another message to say that they have billed me £24!!!
Don't go with this company as they will keep charging you after you've left!!! Absolutely awful!!!! Don't know what else to do now!
Reviewer
Katie
Location
Swindon
Date
10/06/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Tried so many providers and Vodafone have never let me down. Never buffers as I stream a lot, no line rental and never been overcharged. I am on the lower option with many devices and never had a problem. 5* from me. Been with them 18 months now and will remain with them. Use many devices and never been overcharged.
Reviewer
Dan
Location
Morpeth
Date
09/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched from iDNET to Vodafone to save some money but so far it has been a mistake as I’m still without internet 6 days after my supposed go live date with Vodafone. I’ve contacted Vodafone support multiple times and they keep getting me to do the same tests with the master socket and hard reset of the router, even after explaining I’m calling about an existing issue and I’ve already done the check with the previous support agent I spoke to, its like logging a new fault with them every time you contact them. They keep telling me it will be resolved in 48 hours then when that passes they say it will be 24 hours yet no progress is ever made. Absolutely useless don’t switch to them.
Reviewer
Damian
Location
Derby
Date
05/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched from talk talk to Vodafone. Gave them month advance time, on the day internet was not connected and now over two weeks later still no internet. Every "consultant" I lying in exactly the same way as previous consultant - engineer will be with you in two days and you will have the internet. Still nothing. Worst experience I ever had.
Reviewer
BenC
Location
Guildford
Date
04/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't do it! Hands down the slowest, most unreliable broadband o have ever had. Constantly dropping, stopping and poor Wi-Fi range. Technical support are useles repeating the same stuff over and over and don't seem to keep a log of your previous contact! Gave up in the end and switched to Plusnet, back up to full speed straight away which leads me to believe Vodafones structure can't cope with the numbers of customers they have, plus theier router sucks! The only good thing is theier app
Reviewer
Gordon
Location
Benfleet
Date
02/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have used a few ISPS vodaphone are the worst by far. The only time speeds are even near acceptable are in middle of night. Anytime around evenings and weekends as good as dial up totally useless. Can’t wait until I can ditch this excuse for a service.. totally not fit for purpose in my case.
Reviewer
John
Location
Canterbury
Date
25/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Service constantly dropping out - supposed to be super fast fibre but sometimes won't get anywhere near 20mbps. Latency is terrible too.
Router wifi signal is abysmal. Vodafone says the Openreach synch speed is fine, which it probably is, but the real issue is with Vodafone's lack of network capacity. DO NOT BUY THIS SERVICE!
Reviewer
Mark Roxburgh
Location
Newick
Date
21/05/2019
Comments:
Avoid like the plague!!
This company is nothing but full of time burglars!
Cannot manage the simple task of processing an order from broadband. Cancelled my order for reasons beyond their own explanations. No customer service is available. Refuse to answer simple questions. Data is also not safe as my account details were hacked/changed without my knowledge from those used in the attempted order process.
Additionally they send the router but refuse to give you a returns address. From reading other forums this is standard practice but the next twist is that they then demand £72 for non return of the router that they refuse to tell you how to send back!
If you value your sanity and have better things to do with you time then simply avoid at all costs.
On the other hand if you have nothing better to do than spend time trying to negotiate with people who make reality tv stars look like members of Mensa then be my guest.
Reviewer
Ben
Location
Cranleigh
Date
20/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched over from bt about 3 weeks ago. Nothing but problems. Constantly slow and dropping out although the Vodafone app says my sync speed is high. Customer service are friendly, but hopeless constantly saying they will call you back, wait 48 hours, then repeat the same checks again and again. Got so frustrated today after another 30 minutes on the phone I cancelled my broadband! Avoid!!!!
Reviewer
fede
Location
Oxfordshire
Date
18/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Switched to vodafone for broadband and home telephone. 5 days and we are still barred from making outgoing phone calls. Customer service completely inept, they are literally inventing answers and keep telling us that everything has been resolved and in 1-2 hours the phone will be working. Will definitely not pay for this non-service. Avoid if you can.
Reviewer
Dave
Location
Chichester
Date
18/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I only left Sky because I was offered a really good deal as I had my mobile phone with them and I wish I hadn't. This is the worst broadband provider I've ever been with. the service constantly drops out completely it's rare that we actually get to watch a film or TV programme in one go, trying to play online games like rocket league is next to impossible and I'm currently writing this with 1.5gb of download speed. When I call and complain the staff seem pleasant enough and for a week or two all seems fine then I'm back to drop outs and slow internet. Absolutely useless - avoid.
Reviewer
Adam
Location
Horley
Date
16/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
Tried to join today as a new broadband customer, initially got denied due to a credit search (frustrating when I've got a good credit score) and then tried again as my partner and had no end of trouble. In the end after speaking with multiple "assistants" I gave up and decided it wasn't worth the hassle. If its going to be this difficult just to take out a policy with them I hate to think what their service will be like if I have a problem. Very disappointed and lots of time wasted.
Reviewer
Claire
Location
Manchester
Date
16/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cancelled within cooling off period (3 days after signing up) and it has been a nightmare to get my money back and get everything returned and cancelled, constant phone calls, departments not talking to each other. Repeated phone calls. I'm very glad i didnt go with Vodafone.. their customer service system is shocking.
Reviewer
Valbiswas
Location
Cambridge
Date
15/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Happy with speed but it did disconnect at least 2-3 times a month for a few minutes, so not entirely happy with the continuity of the service. The biggest thing I'm annoyed with is that Vodafone ask for the router and accessories back after the contract ends(mine was 18 months). They keep threatening with a £72 fine if not returned in the original package and condition. They didn't bother to send the return bag as promised even after I reached out to them twice. Still figuring out how and where to return the the device. Don't know how such a basic device can cost £72 beats me. I am never going to use Vodafone ever or recommend it to anyone. Sad and disappointed.
Reviewer
Teresa
Location
Mellor Brook
Date
13/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
When you ring to report a problem the staff talk down to you and fob you off with well your speed is within the band.
They are not interested in any problem solving or in sending anyone out to solve a problem
Reviewer
Joshua
Location
Haverhill UK
Date
10/05/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I waas with plsunet and was happy for 4 years but i switched to talktalk it was the biggest mistake ever i never got the speeds and before the first 30 days was up i switched to Vodafone. I get 50Mbps over Wifi and 70-80Mbps over Ethernet. I couldnt be happier. Get the speeds or money off my bill 100% recomended. If you dont mind typing or writing you have a instant messenger that puts you through to someone who is very helpfull. I wont be switching for long while if this is the service they continue to offer
Reviewer
Steve
Location
London
Date
10/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Where to start with VF - Price is alright (Started at around £25 and later got discounted to £22.50 for the remainder of the contract)
Connection performance and reliability: Probably the worst I've ever experienced from an FTTC provider. They seem forever obsessed with locating a non-existent line or local issue, despite all evidence pointing to some kind of throttling or QoS on their network.
For reference, Originally quoted as a 66 meg down connection, later discounted after getting sub 40Mbps speeds, and then suffered under throttled 2mbps connection speeds during peak network usage toward the end of the term. I now get a consistent 60-70Mbps through EE with zero downtime or issues.
Don't believe their "Sync Rate" bull - it's VF's way of trying to pin any performance issues on a local issue.
Use any other ISP at this point. EE or Sky. Anyone else. Don't go near these clowns.
Reviewer
Nick P
Location
Retford
Date
09/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I can genuinely say their customer service is horrendous. They continued to charge me after leaving them due to their error. I still await a refund. Foreign based customer service is a joke. avoid
Reviewer
Kamil Olejnik
Location
SOUTH WALES, NEAR ABERGAVENNY
Date
07/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I honestly wouldn't recommend vodafone to no-one at this time, after two phone calls, two online chats and 4 weeks of waiting my broadband is still s#. T, currently syncing at 2mbps, I'm getting money off but that's not what I need, just want to watch a movie without needing to wait ten times for it to load up..
Just cra. P :/
Reviewer
Andrew sheppard
Location
Date
06/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Comments:
Dreadful service it’s SSSSSOOOO unreliable I cancelled after 30days and went straight back to BT
Reviewer
Jonathan
Location
Wakefield
Date
03/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched to Vodafone Fibre 72mps May 2018. Everything average and ok till March 2019 when broadband kept dropping and speed dropped to 12mps. Called tech support got asked to go through broadband for dummies dumb checks on my side as they claimed router was getting 72mps speeds. After all the messing about and still no joy they agreed to send an engineer out. The day of the visit no sign of engineer. When i contacted vodafone was then informed there was a CAB hardware issue at my exchange and they would request BT to sort it out. Now 2 months on and no improvement and calling tech support they just fobbed me off and went through the whole "is your wifi channel wrong" rubbish. So fed up paying £70 to quit contract early to go with Plusnet. Aweful broadband service. Avoid.
Reviewer
Tracy
Location
Carmarthenshire
Date
03/05/2019
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
While checking out these reviews due to consistent drop-out of internet since upgrading to "Superfast 2" in February, I realised that potentially I am stuck in a loop as Vodafone continues to ignore there is actually an issue with Broadband service. I wrote this to the Vodafone UK Home facebook page: "Been with Vodafone BB for over 2 years now. Upgraded to 'Superfast 2' in February this year. After lots of confusion, it apparently kicked in. But, getting lots of drop out (any time of day). Got some very frustrated "on-line gaming" boys in the house having consistent interruptions to the internet service. Having had enough, was going to ring Vodafone today to discuss the issue and found these reviews online. Seems Vodafone is in denial about the "not fit for purpose" service. So, do I go down the talk to someone and get nowhere scenario? Do I decide to get out of the contract early and face a nasty disconnection fee (because Vodafone refuse to acknowledge problems with the internet/router)? Do I then go to the ombusdman and face a long drawn out "fight" to get out? Or do I (and my sons) grin and bear it until the contract runs out and find a new provider.". I then found a link to contact Vodafone CEO and within an hour of emailing him, he responded, I have had an email from customer service and now a message left on my answer machine. It pays to contact the CEO directly. Not sure of the outcome as it is early days but fingers crossed.
Reviewer
Joy
Location
Stourbridge
Date
30/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The fast speed isn't fast at all also it won't reach to the office in the garden. The system splits into two so I can choose the speed or distance option. Seems a poorly designed idea and neither give the service I paid for. I can't be bothered to go through CS again there really isn't anything they can do about it.
Reviewer
Rohan
Location
farnbrough
Date
30/04/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
5.00 stars
Comments:
VF has been on a cost reduction drive for some time (mainly to fund the CEO's retirement plans) and the leadership are all accountants, so forget any type of quality for your service.As low cost is all VF is about now. My BB is a 40M line and when it was installed 2 years ago, I tested it with and proved it @ 55M upload and 24M download with 5 HD videos streaming (real world not the line sync speed VF say to use (just another fake metric)) to one server. Two year later and the line sync speed staill says 40M but I can only stream 1 HD video at a time. When I now want to watch video , by default the provider will move it to a lower resolution to cope with the lower speeds available (agai a real world test not the VF fake sync speed). Tech Support are card board cut outs or some automated voice which is worst that a waste of time. Looking for a new vendor for BB now as I have become frustrated with the quality even if the price is in the bottom third of BB offerings.
Reviewer
Michael
Location
Manchester
Date
28/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking, internet keeps dropping out, the worst bit is the customer service, had the worst customer arrive ever with my phone contract and now this. Lee telling you there’s nothing wrong when it blatantly isn’t working. Wouldn’t go with Vodafone again if they paid me. Don’t be stupid and stay away from this shambles of a company
Reviewer
Marcin Baczkowicz
Location
Manchester
Date
27/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Guaranteed broadband speed is just on paper but I've never experienced any close to guaranteed speed.
Reliability is far from minimum expectation as well.
When I talk to Vodafone they doing their own broadband speed test and saying that I'm in guaranteed speed limit when my broadband speed test shows 1/10 of guaranteed speed.
Avoid, avoid, avoid.......
Reviewer
Ryan Conway
Location
Irvinestown
Date
27/04/2019
Comments:
Broadband continously drops. Speeds are always slow. Customer service is completely pointless. They just want me to keep repeating all the steps that have failed to work on numerous occasions already and they still expect me to pay to cancel. Stay well clear
Reviewer
Mr Rohan L Storey
Location
Holbeach/Spalding/lincs
Date
27/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I changed from plus net to Vodafone and I went from a stable 29mb line to a unstable 18mb line overnight, 2 months later and several online chats with their customer service team and I'm now down to a 12mb line, all I've been asked is that they want to test my end equipment and each time while testing I get cut off from their chat even while using my mobile data, poor poor customer service, its as if they're not hitting the minimum speed guarantee and can't be bothered to fix it, have to give me the discount so then drop the speed further, they state theres a line fault on my line, if that's so and it was fine before I switched to Vodafone, perhaps they should realise its not in my property, also their own router wifi isn't as strong as a plus net WiFi or a billion router wifi signal.
Reviewer
Amy
Location
Derby
Date
26/04/2019
Comments:
Having recently moved into our first home my partner and I wanted a broadband set up which wasn’t too costly however fibre is a must for us so we chose Vodafone. To cut a long story short, you certainly get what you pay for, we wish we had chosen another more reliable company like BT or Virgin as we’ve had a terrible experience. We waited THREE weeks for the engineer to come out, our router has still not been delivered despite our connection being set up three days ago and several phone calls to Vodafone asking them where it is. They have blamed DPD for the router not being delivered... After speaking several times to someone on the phone to add to the terrible set up service the CUSTOMER SERVICE was awful too to the point where the lady on the phone to me tried to argue with me. Such a disappointment we will never choose to go with Vodafone again, really regretful choice. We are still without broadband. I do not recommend at all.
Reviewer
emma
Location
mansfield
Date
26/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I never even got the wifi box installed !!!!!!!!! Ordered 6th march, then contacted virgin to cancel didnt realise 30days notice was needed so had to alter my vodafone install date to 13th april, i got a 1st bill until 5th april, i asked for this to be cancelled as i didnt even have use of their services, fast forward down the line, recieved a 2nd bill with 1st bill saying unpaid and added late fee, bill now £49 something, contacted vf 4 times and im expecting a 3rd bill when i cancelled everything 10th april, oh and they cant refund me until 5th may apparently and i paid the £60 engineer visit cost when none of this even materialised. 100% would not recommend, I AM NOW A VERY HAPPY CUSTOMER ON NOW TV BROADBAND WITH NO INSTALL CHARGES AND YOU DO NOT GET YOUR BILL UNTIL EQUIPMENT IS IN
Reviewer
Jake
Location
Leeds
Date
25/04/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
The ‘guaranteed speed’ is a complete and utter scam. They advertise this is actually speed when it is anything but. My router is apparently achieving 76mbps, yet on any device I test the connection on I’m lucky to get as little as 5mbps. Call vodafone and they’ll run tests just to tell you the connection is ‘good on their end’ before asking you to change frequency settings etc. Two weeks down the line and numerous phone calls later I am fed up of the substandard service and internet speed and therefore I have cancelled and will be switching provider.
Reviewer
Joshua
Location
Cb98e
Date
24/04/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I get the promised speed and there customer service live chat is quick and they are very helpful. Honestly only have a little issue with no billing info in the app and WiFi can never achieve max download speeds. Ethernet connection for my PC and Xbox is Perfect with no drop outs and never have issues with streaming videos regardess of the bandwidth. 4k never once buffered on YouTube. Honestly can't fault them
Reviewer
Anthony
Location
Haverhill UK
Date
24/04/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Fast and Reliable. Slow Wi-Fi on my devices but they are all afew years old so could be older wifi tech. Getting the promised speed over Ethernet. Good customer Service
Reviewer
Spike
Location
Hampshire
Date
24/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I switched to Vodafone for Home Phone and Broadband just less than 3 months ago. I also talked my parents at another address into doing the same thing on the same date. Vodafone have been utterly incompetent at providing a reliable service to us both since switching. About 10 days after activation we were both cut off from internet with no notification. After much time on the phone it became apparent that they'd completly lost all record of the direct debit we had set up with them when switching (same for my parents). Vodafone then notified BT to withdraw the block which takes 24 to 48 hrs. Having set up the direct debit again, the same thing happened again the next month, though at least this time they sent an email saying we were being blocked. After more lengthy phone calls to Vodafone they acknowledged fault and asked BT to restore service (another 24 - 48hrs without internet). After complaining, they also waived the bill for that month but charged us £5 late payment despite acknowledging their mistake. Now, today, they've applied call barring to both mine and my parents homes blocking all outgoing calls. After more time on the phone, they sent request to BT to clear ours (should be back on in 24hrs) and also for my parents but only after dispatching a BT engineer who confirmed the fault lay with Vodafone. As this incompetence is affecting two independent accounts I have to assume it is widespread and normal for Vodafone. When switching providers, the assumption that they will provide what you are paying for seems to be wrong. I am surprised and very unhappy with the standard of service from Vodafone. The inconvenience due to unreliability of service is simply not worth any apparent saving in cost. Avoid Vodafone for Home Phone and Broadband if you wish to avoid disappointment.
Reviewer
Jessie
Location
Haverhill UK
Date
24/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been tricked into joining Vodafone SuperFast 2. On the website i clicked broadband and then superfast 2. It brings up a comparison against other leading broadband providers with a comparison of speed, upfront cost, line rental etc. In the Speed (it states Mbps) Vodafone 63 - Virgin 108 - Sky 63 - BT 67 - This would be fine but the problem is Vodafone are comparing there 'Sync' speed to the download speed of the others making the comparison a scam! I joined as i was expecting to get 75+ Mbps for a great price! Except my actual download speeds are 30-37 witch is the same as my previous provider and is actually the Speed one would expect from there SuperFast 1 deal. I contacted support and was told the following witch i have a copy of in my email.
.............
Jessie : For my area CB98JS what is my Minimum download speed?
Richa : Can you please confirm the complete address?
Jessie : xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Richa : Thank you.
Richa : Minimum guaranteed speed
73.79 Mbit/s
Richa : Apart from this, is there anything else I can help you with?
Richa : Hi, are we still connected?
Jessie : Is that minimum download speed? Or sync speed or are they one and the same?
Richa : Ye right that's the same.
Richa : Yes*
Jessie : That is all. Thank you
^^ This from is from vodafone stating that Sync and Download speed are one and the same!!!!! Then why am i receiving 30-37 Mbps? I will tell you why! They scammed me into this contract! Customers care about Speed! Upload/Download and latency aka ping and who can offer that at the best price and what customer service do they offer. My Sync speed could be 1000000000000 Mbps and i would still be downloading at 30-37 Mbps. that is just the speed the router comunicates to the exchange as long as that speed is high enough to not affect my expected Upload and Download speed and latency then why would i or anyone else care? How Vodafone actually get away with this stunt is amazing!!
Honestly dont join Vodafone Home Broadband You have no idea what ACTUAL Download and Upload Speeds You will be getting until Your in the contract! AVOID. The only positive i can think of is atleast even with all there speed lies and scam to grab customers the value for money is not bad i pay 36 a month and i get 30-36 mbps i know i should e=be getting double that but i fell for the sync speeds. Dont do the same! AVOID them at all costs! You have been warned
Reviewer
John
Location
Durham
Date
23/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone have been utterly incompetent in most aspects of the set up and [non] execution of my fibre broadband service. 3 dates were given, each one assuring me that today was going to be the day when, finally, I would be 'activated'. 3 times I was disappointed. No more. I hope they cancel my broadband order more efficiently than they activated it. Customer Service were pleasant, but useless AND HOPELESS. Vodafone, never, EVER again. DO NOT SIGN UP
Reviewer
John
Location
Barnet
Date
18/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Doesn’t worth to buy this provider. It’s the most useless broadband ever. Don’t even try to get it, you will be so disappointed!
Useless router, keeps interrupting without any reason.
Customer support just lies all the time!
Speed is going down sometimes, that can’t even load a google page.
Don’t try this at your home!
Reviewer
Nattyg
Location
Manchester
Date
17/04/2019
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
So it took us well over a month before our broadband was connected; i mentioned straight away we had no dial tone but they continued to run all their checks before requesting a bt engineer. On the plus side, being an existing vodaphone customer, they bumped up my mobile data to keep us going. Once we were finally up and running, the internet continuously drops out and we’ve had to have another engineer come back when it failed to come back on, so not a big score on reliability.
Reviewer
O Sharp
Location
Milton Keynes
Date
14/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Unable to comment on speed. Spent nearly 2 months trying to set up broadband. Got sent the box out all plugged in and set up. No internet. Told it was an exchange. Rang back after a month of no internet. Told it had been cancelled in error. Told end of the week. Then told there was a system error on my account. A joke in terms of service. Promised it would be all sorted. Absolute joke. Still no broadband 2 months in.
Reviewer
stephen boyle
Location
cumbernauld
Date
13/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
they promised me the earth everything from of course they loved me right up to the cheque is in the mail .
right from the start they were awful i was locked out due to confusion over username etc i was on the fone or e-mail for 4 hours to change details i was still locked out as the customer service advisor put wrong addres in complained on website was called back by john from the directors office who again assured me he could sort out we made an appointment to call on the Monday morning he didn't call until 2pm when i mentioned it he said he was busy (i didnt have anything else to do like work ) but if that is the standard of the service i am not surprised he is busy the only thing he got right was cancelling my subscription and getting me a returns bag for equipment . gave 1 star because impossible to give none .
Reviewer
Shaz Shamim
Location
WORCESTER
Date
11/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These bunch of idiots have just set up this broadband business without any damn clue.
Idiots can't even take over a running line to start the service, leaving us without any broadband for days.
An absolute regret and shame that we signed to them.
Reviewer
Jay williams
Location
London
Date
10/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
an absolute joke!
slow speeds, shoddy connection, router not fit for purpose.
And after the contract ends they have the nerve to threaten to fine me £72 for a router that I didn't return (becuase they hadn't bothered to send me the return label!)
Reviewer
Zack
Location
Nottingham
Date
09/04/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
After seeing so many negative reviews I figured I'd give my own review after having very positive experience with Vodafone. My broadband was available and activated straight away on activation day, 6 months later when we moved we unfortunately were not connected on the activation day however the day after I called customer support who were very helpful and got us up and running within 20 minutes.
My only issue with vodafone broadband would be that it does cut off at times and you have to switch the router off and on again, however no other issues as of yet.
Reviewer
Disappointed
Location
Milford Haven
Date
08/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
6 months of poor service so far... I can't say I have been happy with Vodafone; the speed is much slower than advertised. I typically get 11Mb/s, I'm paying for 38Mb/s. It was running at 35Mb/s for the 1st 10 days. Never again since.
Unfortunately, the customer service experience is poor. The staff are polite and apologetic but nothing improves. They like to blame me the customer and they do not follow through with what they say. This has resulted in many wasted hours on the phone and web chat.
I would strongly recommend anyone to look elsewhere for their broadband.
Reviewer
Taylor
Location
Wolverhampton
Date
06/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with them for 2 months following their promise of speed or discount. But all I've had is an unstable internet service and promised from multiple people who must just follow the same old script that still won't resolve the issue. Online chat, phoning and emailing gets you nowhere. Trust me if you're getting good enough broadband don't consider moving just because the price looks good. You will regret moving to Vodafone!!
Reviewer
Ex Customer
Location
Kilmarnock
Date
05/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
If I wasn't already convinced that Vodafone's customer service was dreadful, the threat of £72 charge for not returning a router sealed it! Decided to drop them for another provider after poor service (had to use Google DNS to get some site to work) and blocked sites too (nothing dodgy - just regular sites) I needed to move. They stated how I had requested to return their router (I hadn't) so would be sending out a returns bag. That's fine - I don't need the router so they can have it back. No problem. Two weeks later still no bag but now I'm getting threatened with a £72 charge for not returning it! 45 minutes on the Live Chat today trying to sort this out. I will happily tell everybody how poor Vodafone is now, so it will cost them more than £72 in lost future business.
Reviewer
Jimbo
Location
Glasgow
Date
04/04/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with VF for a few months now, after switching from BT due to cost.
Speed steadily getting worse with increasing drop-outs.
Customer service have actually been very polite and helpful - have called me back on several occasions when promised. However I think they simply can't fix the issue. Basically speeds ( measured via various test sites) is consistently poor, plus the wi-Fi coverage in house seems inferior too.
I am considering switching again (back to BT probably) as VF are unable to provide a fast stable service. I stream a lot of sport and it's impossible to enjoy a full football match without buffering / drop-outs
Reviewer
Mohammed
Location
Cambridge
Date
04/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
The worst experience I have ever had with a telecommunication company. I had a mobile broadband, the website stated clearly that the end date of the service. Three months after the end date, I get a bill for the past three months. I call them up and they tell me that I have to give a notice and the services will be cancelled after a month and I will have to pay for 4 months in total after the "end-date" of the service.
The customer services and complaint lines advisors are very rude. Whenever I asked a question, their reply was, "Well, that's very unfortunate""Well, that's how it is".
What I didn't understand is why there were no emails sent in the past three months to tell me there is an outstanding balance? and they didn't have an answer for that. They don't care about their customer satisfaction, they only want to squeeze and extra amount of money.
Very bad service, very rude customer service agents.
Reviewer
Joanne Ahmed
Location
Cheshire
Date
04/04/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Not sure what the hating is all about. After being with talktalk & Sky in the past Vodafone are a refreshing change. The best broadband customer service if not one the best customer service full stop.
A few weeks after getting broadband it went down fof some reason & they sorted it, up & running again with an engineer within 24 hours. Changed my payment date twice & no issues at all. Speed is good, every now & again it may lag a little but its rare & tbh its to be expected, the speed is the same regardless who've I been with.
Highly recommended, don't let the reviews put you off - don't forget most people only review to moan so you don't get to see the good side
Reviewer
Kev
Location
Canterbury
Date
28/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utterly disgusted. Abhorrent service. Line continuously drops out. Customer services have given the run-around for months. I've gone through every step imaginable. Wasted time, ruined evenings. I'm just utterly disgusted...
Reviewer
ashleigh
Location
east hampshire
Date
27/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
horrendous customer service, internet speed and they cant even keep the landline connected. despite 5 complaints and some very rude customer service advisors we are still no further forwards. they don't even reply to your written and emailed complaints!
they know its awful as they have stopped offering their service in out area but they are happy to make those of us who have their broadband and landline suffer
Reviewer
Michael bird
Location
Burntwood
Date
27/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is a lying company that just wants to get your custom the speed is no better than dial up don’t wast your money GO WITH SOME OTHER COMPNANY GET OUT WHILE YOU CAN YOU HAVE BEEN WARNED ITS RUBBISH
Reviewer
Barry
Location
Basingstoke
Date
26/03/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Overall I can't fault Vodafone Broadband. I've got the 76MB service, which rarely goes below 60MB. Last year it started getting really bad, due to contention (too many users), it took six months to fix, because they had to install new fibre locally to support additional connections. Then it was back to it's usual reliable service. Vodafone bend over backwards to resolve issues and reward loyalty.
Reviewer
Jo
Location
PENTRE
Date
23/03/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Overall service ok got the speed I need I something go you get past from piller to post and there make promise they cant keep
Reviewer
MouseRat79
Location
Hayes, Middlesex
Date
21/03/2019
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
A VERY AVERAGE broadband service. I signed up for the 36mbps at £20 in March 2018. The router arrived on time and I was connected before 8AM on the scheduled day, so everything went smoothly. I never had issues with billing, and never contacted Customer Service so cannot comment on its efficiency. The speed was consistently as advertised. However, the reliability of the broadband itself is very average and only really suitable for very light users. On a wired network, the connection would drop out approximately 4-5 times a day. I found the biggest issues with the router and Wi-Fi. My Samsung TV would struggle to stream HD movies, so buffering was a major headache. And the range of the router was very weak in a standard 3 bedroom semi, with smartphones unable to connect a lot of the time. I found this broadband wasn't kind to 3-4 devices simultaneously connected. These issues were bearable up until February/March 2019 when they dramatically worsened. I tried changing the settings on the router, but no luck. And I wasn't in the mood to spar with Customer Service with BT offering a good deal at the time (despite BT's abysmal customer service and horrendous setup issues, it's 50mbps I previously found was reliable and suitable for my medium user needs), so I terminated my Vodafone contract early (which cost me around £50). Vodafone was then the cheapest I've paid for fibre broadband, but not recommended as it couldn't handle standard expectations of the service.
Reviewer
Am md
Location
Bedfordshire
Date
19/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where do I begin! It is hands down the worst broadband i have been with. I have wasted hours speaking to them on the phone with no success. They shirk responsibility and drag out the whole process. My problem was slow speed and constant dropping of connection. What a joke of a service. I strongly advise you think twice before going with Vodafone.
Reviewer
Waka
Location
UK
Date
19/03/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
The main problem I have with Vodafone is their absolutely AWFUL website. It often has internal server errors. It forgets my passwords when I save them, and gets confused between my mobile and broadband accounts. It's pages are often down for "maintenance".
The broadband is pretty unreliable.
The customer service agents are polite but are severely limited by rubbish procedures.
Reviewer
Gavin
Location
Milton Keynes
Date
17/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible slow speeds and overcharged every month, Check your bills!!
Reviewer
H Coulson
Location
Barnsley
Date
15/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Be with vodafone for 9 month of 18month I have left them now worse provider ever what with red line fault and bt line fault then it must be your router speed was dropping to 2mps at night and weekend do not use them you have be warned
Reviewer
Renata
Location
London
Date
13/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid. I've wasted hours on the phone to them and still no broadband activated. Staff are reading off script, they say they will check with the relevant team blah blah. It was supposed to be a smooth switch over from my previous provider (sky). It is anything but.
Reviewer
Jaja
Location
Eltham
Date
10/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible
Reviewer
derek
Location
Devon
Date
09/03/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Have had Vodafone broadband for a couple of weeks. Delay in getting up and running. Charged more than quoted. Not getting minimum speed on broadband speed testers (except on Vodafone app)... odd that! Have spent nearly 4 hours over last two days getting nowhere waiting for phone to be answered or on online chat. Not impressed.
Reviewer
Iain
Location
Norwich
Date
09/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After changing provider to Vodafone I should have had a seamless transition but alas have been without broadband for ten days now. I have made numerous calls to Vodafone (some lasting multiple hours) trying to get this sorted out and have been given several dates that my broadband would be activated and still nothing. I would strongly recommend another provider if you want decent customer service. And for the pleasure of this non service I am still being charged for it. Terrible service.
Reviewer
James boyd
Location
Scotland
Date
09/03/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I switched to Vodafone due to their promised broadband speeds. I received my router and after a hitch eventually got set up. Over the first month my speeds were shockingly slow. After several online chats i got a technician out to fix my phone line. The following month i kept losing my internet. After several online chats i was promised a new router as mines was allegedly faulty. After two weeks waiting i still had no router. Online advisers denied any knowledge of promising a new router despite me keeping screenshots of conversations. I then had to call an advisor and again was promised the issue would be resolved. Vodafone will give you the runaround so keep records of conversations. Im far from impressed and definitely wouldn't recommend Vodafone to anyone...
Reviewer
Roya AS
Location
London
Date
09/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Avoid is at any costs! The worst broadband provider I ever had. The worse customer service, the worst technical support, and above all we get discounted at least 10 times a day! Joined Vodafone on October 2018, and finally report the issues to Ofcom. They advised me to contact ombudsman but prior to that contact Vodafone complaint depart and request the early termination of the contact based on lack or reliability. After contacting Vodafone, their compliant department, said: "it is normal to get disconnected once in every hour or 24 times in a single day!" At the moment waiting 28 days passes and take the matter to the ombudsman.
Reviewer
Nigel
Location
Chelmsford
Date
08/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone have been utterly incompetent in most aspects of the set up and [non] execution of my fibre broadband service. Five dates were given, each one assuring me that today was going to be the day when, finally, I would be 'activated'. Five times I was disappointed. No more. I hope they cancel my broadband order more efficiently than they activated it. Customer Service were pleasant, but useless. Vodafone, never, EVER again. If you are the last broadband provider on earth, I would resort to smoke signals.
Reviewer
Justin
Location
Milton Keynes
Date
08/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If i can provide 0* then i would. terrible. Since the 20th February the internet has been unrealiable and regularly drops out. The call centre is useless basically reading off a script. They sent out an Open Reach engineer who checked my line and increased my speed from 25mb to 40mb, but for some reason the router flashes on the internet since and disconnects itself frequently within the hour. AVOID AVOID AVOID. i will be complainging to the Ombudsman for this terrible and rubbish internet service.
Reviewer
Elena
Location
Durham
Date
06/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I switched to Vodafone from EE to pay less and soon came to regret it. I was supposed to get more speed but that didn't quite translate, and I had a couple of instance in which the line was off. That is nothing compared with what happened recently: without a reason, Vodafone assigned my phone line to another address and proceeded to cut my broadband connection without a word. It took six calls to their useless customer service to get them to "fix" the issue, which they didn't really, as all they could do was put together a new contract. This, without compensation or anything! I have never received such abysmal service.
Reviewer
Lauren
Location
Leicester
Date
04/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I live in a 2 bed flat with 1 other person. We work full time and watch Netflix on 1 TV 1 hour a night if that. We also check emails in the evening. The internet drops out constantly- on phone and TV. The phones are brand new and NETFLIX on TV never dropped out for the 2 years I was with sky. I’m paying £20.00 for the privilege of this non existent service- STAY AWAY-do not bother with it! I want my money back!
Reviewer
James
Location
essex
Date
04/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dear God run for the hills and don't look back. Paid for the 'superfast' 66mbps line. In 30 speed tests at varying times of day over two weeks, I once saw 54 which quickly disappeared. no other results over 21 and as low as 7. However the real issue (apart from being conned by their 'guarantee') is that video streaming was throttled well below the speeds previously mentioned. Would buffer on SD. pathetic, fortunately cancelled within 30 days.
Reviewer
Charles
Location
Heathrow
Date
03/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Takes 4 hours to download 1 hour show on sky... took 8 minutes on BT broadband. Attitude of staff is tough, live with it... is there anything else we can do for you!?!
STAY THE HELL AWAY, better value to buy a sim 4g router and more reliable.
Reviewer
Nathan
Location
Chester
Date
03/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Utter pants. There has not been a day when we have had a trouble free internet day. Constantly drops out, router resets itself back to its default name and password, we have used 4g more than we’ve enjoyed connection! Customer service seem clueless (prompting you to reset the router every time you call) was told initially “oh the line will have a 10 day settling in period, that’s why you’re dropping connection.” Well let me tell you... day 12 I reverted back to BT
My Father used to say “you get what you pay for”
Absolute rubbish Vodafone!!! Will be steering clear of your services until my last breath.
Reviewer
Anna
Location
London
Date
02/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As many already stated here, do not bother switching to Vodafone NO MATTER WHAT GREAT OFFER THEIR GIVE YOU!
They lied and missold their Mifi device to me; they canceled my broadband order without telling me, forcing me to get a new one over the phone, more expensive.
Then, they sent the router to the wrong address, despite my calls to change the delivery address and despite their confirmation emails.
Then, they overcharged my hundreds of £ for an usage of the Mifi device that they missold to me.
Then, OpenReach came to fix the line 3x but the line was still not fixed. By that point, it was already 2 MONTHS we had been waiting for internet!
After calling their customer service and being told that the problem was still at OpenReach, while OpenReach was saying the problem was now with Vodafone, I gave up! I decided to cancelled my broadband contract with them.
I called their customer service to cancel and it was all over.... OR NOT!
They didn't actually cancel my contract even though they confirmed that to me over the phone. Since then, they decided that my broadband worked and started charging me for it (even though it NEVER worked and by then I was already with Virgin).
I had to go to a shop to fix that and return my router.
A week later, they debited me £67 for absolutely NO REASON! They couldn't give me a reason why they debited me that amount. But then they sent me a letter to invoice me £127 of cancelling fees on top of that!!!!
Over 3 months of nightmares with Vodafone, I had 4 DAYS of Mifi and that's it.
But they debited me £114 in total and invoiced me for £240 more which I managed to contest!
They steal and they lie.
For a major communication company, I find this outrageous that their horrible service is not being discussed. TO AVOID AT ANY PRICE!
Reviewer
Matt
Location
Chesham
Date
26/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Under no circumstance should you pay for this atrocious service. The connection constantly drops out everyday, more than once. This is by far the most unreliable broadband service I have had to date.
The customer service is fine as they try to help you the best they can. The connection is dreadful and the speed will fluctuate as and when it wants to.
Save yourself the aggravation and go with another provider, I will be as soon as my contract is over.
Utter waste of money, I spend most of my browsing time using my phone data as it’s far more reliable. Ironically that’s also provided by Vodafone.
Reviewer
Marlene
Location
Kent
Date
24/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not take up any contract with Vodafone!!!!!!!
I took the superfast 2 deal with prommises 63Mbps. In the first week after installation the speed was rubbish and connection from devices using wi-fi kept dropping. On my first report to them they replied that my promised speed was in my contract letter and it was on 49Mbps . (that is correct but not what I wanted to buy - sneaky letter comes after you make an agreement with them for the service you want to buy and it is advertised).
I complaint on chat and was told that it would take a few days for the new service to settle.
I didn't' complain again until a couple of months after since nothing had improved. After a long online chat with a customer service who guided me through lots of setting that ended up messing everything even more I still didn't have any improvement on speed on wi-fi.
I called to complain that I was paying the superfast 2 and not getting more speed than the superfast 1 deal and was not at all offered the promised refund of the difference stated in their conditions/ advertisement.
On a third complaint they said they did not have any logged complaint , and tried to guide me to fix the issue myself. After a bit of anger they decided to try to solve the problem by somehow giving me two channels for wi-fi. So when I connect my potable devices i have to use one channel and when I connect any standing device to a second channel. This is ridiculous because every time the connection gets cut I have to retype the f+++g long password to reconnect. And when i run a speed test even adding the speed from both chaneels I am not reciving the promised speed.
I was very angry and disappointed with the bad service and even more appalling customer services and wanted to cancel my contract. Still no solution was offered. Instead I was told by the attendant that I can complain to Ofcom if a wish but they will not resolve the problem, they will only record the complain and keep record of it. Cheeky !!!!!
And proceeded to ask me what I wanted to do?
I asked to terminate the contract which still about 10 months to go, they said it will cost me over £150.
Another attempt to solve the issue failed when I reported it for the 6th time while asking for the transcript of my Online chats as proof of complaints to forward to Dispute Resolution or Ofcom and he tried to concince me that the right speed is being provided to the hose, the issue are the wi-fi concections, it must be because of walls..... LOL. I do my speed test with my laptop or mobile sitting half meter away from the router. How can it possibly be a wi-fi signal issue. And if it is what is their solution for me???????????????
DO NOT USE VODAFONE BROADBAND !!!
Reviewer
Paul gill
Location
West yorks
Date
17/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely crap , swapped from the post office and can't wait to leave , spend most of my time on 4g because the internet is slow and drops out . Never had a full day of constant connection and when you ring up you get robbed off . Would not recommended to anyone
Reviewer
Adam
Location
Essex
Date
16/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Well... where do I start with this review? Anyone who reads this should know that I went into this whole processes optimistic as myself I had read countless reviews online, not only that my brother had recently switched to Vodafone an is extremely knowledgeable like myself in IT, Networking and broadband in general.
Okay, so placed an order to transfer broadband and Home phone line from SKY to Vodafone as I live extremely far from sky’s exchange, plus the price I was paying for sky was horrendous for what I was getting. Placed the order on the 30/1/19 ( I will use dates as a time reference for how long and how **** this entire thing was ). Okay so 30/1/19 order placed for Superfast 2 package, was emailed confirmation of order and was told my router would arrive 3 days before activation (11/2/19) with activation on the 14/2/19. I was fine with that I knew the time frame to switch suppliers. Had a letter from sky confirming my switch off date was the morning of the 14/2/19, at this point I was fairly comfortable not a lot had gone wrong.. 4 days after placing my order I received a random phonecall from an unknown overseaas number claiming to be Vodafone it was in fact them however I called there U.K. number to be certain. Got informed there was a problem with my order and I had to re do the order that was fine with me not a problem re ordered and was told I’d receive a 2nd router and now a different activation date. Got a new order confirmation email so all seemed Fine. Found it weird I had no update text/ email to say about how my order was processing and at what stage it was at which usually suppliers do, I did however recieve a router on the 11/2/19 at this point I’m pretty certain my activation date could still be on the 14/2/19 so I stay optimistic that everything will be okay. Morning of the 14/2/19 Sky shut off my Broadband and my Phone line so I am without internet I plug in new router that I received and hoped that it would work, left it an hour and no phone line and no broadband
Still after a full Setup, and multiple restarts. So I ring and am informed that apparently there was a problem with my Order AGAIN apparently SKY refused to give my original number across to Vodafone, so rang sky and the guy there said nope we transferred your number across so at this point I’m mind blown Vodafone saying sky can’t
Send my number across and Sky saying they have sent it across and it’s with the new supplier - they can’t get it back I asked because at this point I knew exactly where this was going. So after numerous phone calls hours long at least everytime I found out that 6 Orders were placed as they tried multiple times but Sky “apparently” refused to give my number across, I worked it out why myself because no would tell me my number is now lost probably forever unless Openreach can get it back. So I Now was told at this point I will be without internet and a home phone for 10-14 working days because of this, with no possible way of getting a broadband package any quicker, even if I was to sign up elsewhere on another provider that’s the standard time for it to process and get changed at the exchange.I was thinking of cancelling the whole thing and signing back up to sky or another provider because of this complete ****
Up on Vodafone’s end however because of
The fact it took this long I managed to work
A free complete new line as well as a temporary Mifi dongle for 30 days free of charge plus 3 months free broadband
Come Activation date. Doesn’t help this company are a complete shambles and there customer service
Team have absolutely no idea what happens through the process of changing providers. It’s diffiuclt to explain things to them without sounding like a 5 year old, I had to contact a manager high up in order to get this stuff sorted, so I suggest anyone with similar problems
To myself get in touch with a authority figure within Vodafone or you will pull your hair Out waiting on hold for hours and with the level Of stupidity of some of there employees.
Reviewer
K Dhar
Location
Beaconsfield
Date
15/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not go for Vodafone Fibre Broadband.
Speed: Internet speed on 35 Mbps has intermittent speed of uptown 8 Mbps or lower. Forget about downloading videos. struggles with downloads of photos on web pages.
During peak times even browsing on web sites is extremely painful and slow!
Wifi: works on 1st floor in a house as router on 1st floor. Does not have sufficient range to work in Living room and kitchen on ground floor.
Customer Service: complaints are closed off by Vodafone without fixing issues (intermittent internet and speed) identified to them.
What good is Money off (15 % discount until problem not resolved) if your internet is not working??
Reviewer
gary nichol
Location
silloth
Date
14/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
nowhere near the speed guaranteed customer service a waste of time just fobbed off with bull**** excuses can't wait to run contract out and change
Reviewer
Raghbir singh
Location
Maidenhead
Date
12/02/2019
Comments:
Vodafone is worse broadband please don’t
Use Vodafone broadband
My Vodafone after joining work 5 days only
Now breakdown they give engineers appointment
After 10 days
Vodafone people said we can’t any help
You have wait 10 days without internet
Sky is much better
Reviewer
Richard B
Location
Bristol
Date
11/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Worst broadband I have ever had. Continuously dropping out,failing to load pages and less cover arond my house. Gaving read other reviews I beleive it may be a problem with the Vodafone routers. I am now returning to my previous supplier, who though offer lower speeds, were significantly faster and worked all the time. Sort it out Vodafone...
Reviewer
C Dickson
Location
Manchester
Date
10/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Think carefully before using this company. Yes they’re cheap, but Customer Service is overseas and unfortunately abysmal. Mostly polite, but completely ineffective even with the basics. My rating is actually ZERO stars.
My girlfriend recommended Vodafone. She has been with them a year without issue. So there are some success stories. Mine isn’t one of them.
To try to keep it simple -
5/1 Signed up online and chose an installation date and time - 21/1/19 am. Provided instructions for the BT engineer to obtain access (through next door neighbour)
8/1 Vodafone customer service telephoned to say they couldn’t honour that appointment and abruptly tried to force an inconvenient one onto me - 23/1/19 pm I refused to accept it, and said I was at work with a client and couldn’t discuss the matter at that time. She said someone would call me back.
8/1 Nobody called but I received numerous emails confirming the date I had refused.
9/1 I telephoned and rearranged the date - 24/1/19 am. I received no email confirmation but instead continued to receive emails confirming the other date.
16/1 Router arrived.
18/1 Second router arrived!
19/1 I was concerned so telephoned. I was advised not to worry and that my appointment was still arranged for 24/1. I was sent a text confirming this. I was advised to keep the second router as a spare.
24/1 Appointment date but no engineer arrived.
24/1 Email received informing me that broadband couldn’t be activated and I would receive a call.
26/1 Call received from Vodafone. Apparently the engineer couldn’t gain access. They had not been advised to go to my next door neighbour, nor had been provided with my accurate telephone number. Date rescheduled for 6/2/19 am. I reiterated the access instructions and confirmed my neighbours address. I received a text confirming the revised date.
By now I’m feeling absolutely exasperated but allow them one final chance.
6/2 NO ENGINEER!! I telephoned to be informed there was no record of the 6th and installation was actually down to be the 11th! I mentioned that I had on my phone a text from Vodafone clearly stating the 6th. Customer Services said they had absolutely no record of this.
AT THAT POINT I GAVE UP and cancelled on the spot. They politely accepted my cancellation. No efforts to apologise or explain their total incompetence.
I am now the proud owner of two useless Vodafone routers and wondering if I might still actually receive a visit from an engineer on the 11th. Really wouldn’t surprise me.
I just wonder how it’s possible to mess up so badly, and then actually (politely) imply each time that it’s the customer’s fault? By the way, Vodafone DON’T pay compensation for missed appointments.
Reviewer
Grant
Location
Chorley
Date
06/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a mistake to move to Vodafone!
Phone and broadband transferred last Thursday 31st Jan. Worked for 2 hours then broadband stopped working and hasn't worked since.
I've spent hours on the phone to support to no avail. Just installed a new router that hasn't made any difference. To top it all they lost my phone number when migrating the service.
This has to be my worst customer experience ever.
I was attracted by the cost but now seriously regret my choice. I have no confidence my broadband will be working in the near term and I've lost the phone number for good.
I would encourage anyone thinking of moving to Vodafone to think again. Whilst you might save a few £s the hassle if it goes wrong will cost much more.
A seriously unhappy customer!
Reviewer
Harry
Location
Winchester
Date
04/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ok to start of this review the first 2 months not much of an issue. Then the internet started to cut out every now and again we have an old line we’re we live so not that upset phone up to see if we can get some help it takes 7 times to even get through to someone they can’t help us apparently then 2 days later internet just cuts out for no reason phone up another 3 times to be told that only the account holder can make a complaint and when they did sent an engineer out who didn’t even arrive so had to reschedule for him to come and say he’s fixed it. It lasted 5 minutes before it cut out again are you serious! Been a week and a half with no internet they sent a new router still no change at all I have to use the internet for my work and I’m screwed without it. To sum it up if you like a house without and terrible customer service then vodofone is for you
Reviewer
Jaqqui
Location
London
Date
03/02/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I am impressed with the broadband speed with Vodaphone and have found it much quicker to download a page on the internet compared to Sky.
I had a small technical problem and found the Vodaphone technical support to be excellent. They answered the call quickly and showed top notch problem solving skills in diagnosing the problem and fixing the issue. I would recommend Vodaphone as a broadband provider.
Reviewer
Andrew
Location
Norfolk
Date
31/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Thanks to some monitoring equipment from a independent organisation that provide deep statistical data for ISPs and governments alike (data that is part of the set they use to report on broadband rankings around the world), I have the advantage for being able to properly monitor and compare my internet connectivity and performance at a very detailed level. I've been chatting to Vodafone's technical support and while it's quite clear they do their best, they have no answers to the problem I presented them. I can prove that on a given day in November, Netflix download speeds went from over 30mb to less than 8mb overnight and stayed that way. I have a lovely high 30mb connection since April 2018 when I joined until 7th November when it drops to 8mb and stays there. We have also seen the effect on other video and gaming services. Their fix doesn't make any sense at all (from a technical standpoint. I work in the IT industry so have some idea of what I'm talking about here) and I very much doubt will resolve this issue. I've seen no evidence of any improvement yet that is for sure but I wait to see. However the fix basically means NOT using Vodafone's DNS servers as they don't work correctly and instead changing the router settings to use Google's DNS servers instead. Not really a fix but more of a cop-out and doesn't really address the problem I was having anyway. Also DNS is monitored by the service I mentioned I have so I know that isn't the root cause. I think I will be leaving as soon as the contract is up.
Reviewer
Yousef
Location
Edinburgh
Date
30/01/2019
Comments:
They are really bad on providing a good service. They scamed me couble of times and. One when there where an Internet disconnection and they gave me a mobile prodband for ferr to use it till they solve the issue. After a month they charge me
£300 for the Internet usage. Another time they charged me £60 when they sent the ingeneer to connect the line on my new address.
This company is so bad don't do any contract with them.
Reviewer
Robert
Location
Long Buckby
Date
30/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
IF you like having the internet then don’t switch to vodafone. Since switching over I have never had a stable connection, I think dropping out 9 times in an hour was the record. The technical service is also very very poor, each time you call you get what seems like a completely random solution. Avoid like the plague, I am now moving back to my previous supplier and would never consider them again.
Reviewer
Harry
Location
East Anglia
Date
29/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Ineffective customer service, incessant disconnections
Reviewer
Peter
Location
Burton on Trent
Date
29/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They are one of the cheapest on the market for a reason. If it was FREE, I would say no to them! Download speed was a joke. They needed 10 days to do all the checks and speed judgement and guess what..it was still below any expected standards!! I used sky before and it was only the price that attracted me. CHEAPER MEANS WORSE!!! AVOID AT ALL COST!!! Oh and they said its due do my geographical location - complete and utter load of B*****S. Plusnet arrived and 3x faster than VODAFONE! AVOID!
Reviewer
Colin
Location
Teesside
Date
28/01/2019
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Started with vodaphone may 2018 had a few hiccups with going live dates ,at first ok as it has been mostly ,but to get a speed check you have to down load an app called OOKLA and your laptop has to hard wired ,I use wifi so if I complained about the speed that would be pointed out to me .all in all it's better than TALK TALK AND ORIGIN I've said this before on this site it's a lottery oh and don't ask about broadband problems in the high st branches of vodaphone Clueless isn't the word .byebye
Reviewer
Alix
Location
LONDON
Date
28/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Where should I start...I ordered the broadband to my new address, they sent the start up package to my old address!!. Luckily I had access to the old address. I then called to get the installation date changed, which they agreed to....a couple days before the installation date I decided to call them to confirm, only to be told the date I asked for has not been requested. I decided to cancel the whole thing, they agreed to cancel and that I would have to wait 10 working days for the initial payment of £60.00 to be refunded. This all took place at the beginning of December 2018...we are now at the end of Jan 2019 and Im still awaiting my refund. Ive called countless times and spent at least 4 - 5 hours collectively on the phone, and spoke to so many people who all gave me different stories...When I did finally speak to someone who had some sense, he told me I cant get a refund until I return the package and he would send the returns envelope to me asap. 11 days have passed and still nothing. I have now contacted them for the 100th time and spoke to yet another person, who said will send the package today....From my point of view, this company has the worst customer service ever. Every person who works there does not know their arse from their elbow. Avoid them like the plague guys... If you have the same issues, I suggest you persist and let them get piece of your mind. The amount of time I have wasted has easily surpassed the £60.00 refund.
Reviewer
Martin
Location
Central London
Date
28/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I feel the need to write a good review after all the concerning reviews written for almost all of the ISPs! I was worried to get a really bad service after doing some research about any of the main ISPs. I recently moved and was with VM before but it wasn't available in the new building so I signed up to Vodafone Superfast 2. Guaranteed speeds promised around 50Mbit down/12Mbit up. When the engineer came he said I could expect around 50-60Mbit and the Router initially synced with around 63. That was 4 weeks ago and meanwhile the router gradually increased the sync speed to 76Mbit down. No reconnects, stable speeds even at peak time. 20Mbit upload. Effective download speed is around 9MB/sec = 72Mbit. Couldn't be happier given that is the current maximum for this type of line. Also the router is quite decent, has good coverage and a lot of configurable options in the web interface.
Reviewer
Mr Naylor
Location
Date
27/01/2019
Ratings
Satisfaction
3.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
they expect the customer to open the bt socket which is illegal just so they can run tests, they even asked me to open the bt socket with a screw driver i mean WHAT if i was a old person they said they could not fix the issue without this, i have been told by BT that if i touch it and there is a issue then i will be charge for a minimum of £50 for a engineer call out
Reviewer
Arun Bal
Location
Croyon, Surrey, UK
Date
27/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Truly the worst broadband I have ever had. Disconnection issues every morning, so having to call Vodafone customer services every morning.
Their Customer Service Team are based in Egypt and trying to get any kind of service out of them is totally non-existent!
Do not go with Vodafone broadband!
You have been warned.
Thanks
Reviewer
Ross Marks
Location
Frinton-on-Sea
Date
26/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgraceful. Go live date was missed and it took hours of phone calls and aggravation to get the internet live, including an Openreach engineer turning up at my door unannounced. Once this had been completed and the internet went live, it was incredibly slow despite speeds of at times 71.0 mbps and sometimes varying down to 2 mbps. This meant streaming and downloading via Sky Q was impossible. Whatever I did this was the same. I think this was a mixture of poor service from the exchange and the router being if shocking quality. Devices would disconnect and sometimes not be able to find an internet connection. Keep your sanity and stay with your current broadband provider, as cancelling was a hassle! I am now back with BT and receiving consistent speeds of 70 mbps and all of my devices are working perfectly. Going with Vodafone meant that I had to change my landline number and faced connection problems with BT.
AVOID AT ALL COSTS - This is the first ever negative review I have left for a product, as I felt so strongly that others should avoid.
Reviewer
Sam
Location
Newry
Date
26/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst experience of switching to a new broadband provider. Easy set up, quick delivery before the switch date, then a rediculously bad experience. The speed, which was previously 35mbps with BT is now 0.6 mbps with Vodafone. I have spent every day on live chat with them which takes a half hour to get through to someone, and livechat was used as I held for 40 mins on the phone and didn’t get through to anyone. I’ve been advised to change my channel, advised to wait 24 hours, they reset some settings, advised to connect items by Ethernet instead, advised to disconnect everything and just use one device. Vodafone have now lost my business and it is atrocious that they are even allowed to offer broadband as a service.
Reviewer
James
Location
Leicester
Date
26/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Trash internet. Don't be tempted by the price and speeds if you need a reliable connection. I've had to be in contact with customer support 4 times in 4 months. The extra you would pay for virgin or other fibre is well worth it.
Stay away. Seriously regret my decision to join vodafone.
Reviewer
Emma Darrington
Location
CROWBOROUGH
Date
25/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Awful! Tried several providers and Vodafone has definitely been the worst. Paying a bomb for supposedly superior wifi, but in fact often glitches when streaming on just one device, and I've been totally unable to use it for work from the upstairs room in our relatively small house! Useless customer service keeps me talking ages and basically just tells me to switch the channels!
Reviewer
Agnes
Location
Coventry
Date
25/01/2019
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
The worst broadband we've ever had. Speed is tempting but what you gonna do with it if you cannot connect to the Internet????? Its like that almost every single day, I have to use my phone mobile data to use it. Its really bad I'm considering cancelling my agreement with them
Reviewer
Laurynas
Location
58 Newark Avenue
Date
24/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I got this not that long ago. I was meant to get 500 MB/s but i am averaging about 20-35 MB/s.
Even though virgin media was really bad in my opinion. I'd say it was still better than this.
Reviewer
Warren Marris
Location
Leicester
Date
21/01/2019
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
I have only started with Vodafone Broadband - And I signed up as I have Vodafone for my Phone and everything else so it made sense to me.
Overall, I have been very happy with Vodafone on everything so far... BUT then I got my first broadband bill!
Partly my own fault for not doing enough research... But lets look at the Advertising!
They say 'Join Vodafone Broadband, and you will get NO LINE RENTAL FOR YOUR LANDLINE'
TRUE - VERY TRUE... What they DON'T tell you is that you WILL have a BROADBAND LINE RENTAL CHARGE!!!
So where I thought my Broadband was going to cost £23 a Month - Its actually About £35 a month with the additional Line Rental Charge!!!
Its still cheaper than my previous provider - But IT IS BLATANTLY FALSE ADVERTISING AND I AM NOT HAPPY ABOUT IT!
Needless to say, Once my 18 Month Contract is up - I will be looking to change once more! VERY DISAPPOINTING VODAFONE!!!
Reviewer
Michalean
Location
Bradford
Date
20/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Took fibre on with fast speeds promissed or discount given till fixed.After a time speed was still very poor so they gave me a discount till fixed.Months in to contract no attempt to get speed any better. £3 off bill is a cheap cop out when they can't provide anything like what was promissed.A real disappointment.
Reviewer
Keith Disney
Location
Allington
Date
18/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Moved to Vodafone from Origin and what a difference. On Origin I was lucky to get 10 - 15 Mb and was told my line would not support anything better.
Swap to Vodafone and I now get 50+ Mbs speeds. OK I don't get their guaranteed 55Mbs but they have taken 15% off my payments till they can get 55 so I am happy.
No dropouts, no slowing just a fast reliable connection. The only possible gripe I have is there modem is not the best and the WIFI coverage is not great but you can use your own modem no problem and setup is easy.
I have nothing but praise for Vodafone, brilliant service on a brilliant system, thank you Vodafone.
Reviewer
Danbury
Location
N. Yorks
Date
18/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is friendly and tries to be helpful, which is nice since I've spent many hours dealing with a delivered failing modem and a modem delivered with no configuration.
We had Plusnet up until Monday and it was always stable as a rock.
We were promised an easy switch, we have been lied to.
Reviewer
Jon
Location
Portsmouth
Date
17/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just switched, everything has failed. Can't get the internet working at all, it was meant to be a "simple switch process" but I need to call tech support which is annoying as I have a degree in computing! Might just cancel it.
Reviewer
Allan Fulton
Location
Glasgow
Date
15/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible can’t wait to get away, went fir fibre as needed faster speed, that’s a joke think I’m as slow as I was with the old dialup system, funny when you use the app shows up higher speed, but terrible speed.
When you call customer service same old story try this try that still the same sick to the back teeth with them.
They will be gone soon!!
Reviewer
Dee
Location
Bexley
Date
14/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid Avoid Avoid
Had an activation date for 9th January 2019, surprise surprise it didn’t happen. Have been lied to by every customer service person. 5 days later still no internet. When I said I wanted to complain ( 3rd attempt not been logged) I was asked ‘what did I hope to achieve from complaining).
Worse company ever!
Reviewer
Tinks
Location
Somerset
Date
14/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had it o ver a year and they won't let me get out the best I received has been 50mbps when we are expected 77mbps spend over 48hours total on the phone and not a single employee seems to give a crap about the terrible service they provide.
So if you have to call them bare in mind you'll be on the phone a while and be hung up on for no reason which then they leave a mark on your account to treat you like crap!
Reviewer
Douglas Shaw
Location
West London
Date
13/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Absolutely atrocious. Avoid like the plague.
I have been a loyal Vodafone mobile user for 15+ years. I was paying for EE home broadband and average speed was about 7Mbs for roughly £30 a month.
Saw a Vodafone deal for 50Mbs, with a "guaranteed" speed of 35Mbs for £20 a month. No brainer right?
Well I guess it was a no brainer in the sense that I must have had no brain to sign up with them despite the bad reviews. BELIEVE WHAT YOU READ! They are awful, I am currently averaging 0.7Mbs. I think I had quicker internet in the last millennium.
I won't be paying my broadband bill unless they live up to their part of the deal.
Reviewer
Chas55
Location
Manchester
Date
13/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with Vodafone broadband for over 12 months now and feel that is a long enough time to have formed a reliable opinion.
Joining was smooth and the service was up and running without any issues on the morning of the switch over date. Monthly payment was £20 and hasn’t increased in the twelve months since.
Two issues worth mentioning. Around last October my connection kept dropping out for no apparent reason. This was happening quite frequently. Before telephoning, I decided to Google it for a possible solution. The first answer I found suggested changing Wifi channels and explained how to simply do this. I followed the instructions and it now works a treat - no dropping out whatsoever.
The second issue involved my fibre broadband speed. Long story but my speed was low so I telephoned. Customer Service answered quickly and talked me through what checks to try. No improvement, so the operative said she would monitor the line and call me back in 3 days. I held out little hope but she called back as promised and arranged for a Bt outreach engineer to attend my property two days later. He turned up on time, replaced some old, unsuitable wiring on the outside of my house and my speeds have increased from 13 to 35 mbps, with no reduction in the evenings, which some customers have complained of.
I really can’t criticise Vodafone broadband whatsoever and my experience is five stars all round.
Reviewer
MEL
Location
CORNWALL
Date
09/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Set up two months ago. Have since called in three times due to problems with speed and connection reliability. The first two phone calls were two hours each and the last 35 mins. Problem still not resolved!
Reviewer
Dave S
Location
Folkestone
Date
08/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I'm reporting one of the biggest con jobs I've come across after BoZo's Brexit lies. In fact I'm open-mouthed at VF's cheek relating to their 'Ultimate Speed Guarantee'. I - as it seems many others commenting here - thought it related to the Internet speed I could obtain on my broadband, and if it went below that figure, in my case on Superfast 2 55Mbps, I'd get a refund. It was only when my tests on Ookla showed that at times I was getting less than half that, I started researching further and eventually downloaded VF's own app on which to check speeds. It was only then - after being told my download speed was 80Mbps did I realise these total shysters measure the speed between my flat and the green box over the road! They then have the cheek to confirm my 'sync speed' is above the USG and presumably I don't get any compensation. Crooks.
To add insult to injury after my complaint to them I was phoned by a very arrogant person in - presumably again - Bombay, who steadfastly refused to understand why I was cross, and basically told me to read the small print.
Like many others, I won't be renewing my contract with this bunch!
Reviewer
graeme dorward
Location
newcastle upon tyne
Date
06/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up in August 2018, just rubbish and it hasn't been sorted.Told them I am leaving , now want to charge £122. They can stick that
Reviewer
Scott Jenkins
Location
Bristol
Date
06/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I have only been with Vodafone a couple of months but already want to switch away from them due to the terrible customer service I had. We were due to move house and informed them that we needed to set up the broadband at the new house but was told it would take nearly 30 days to complete. We are in the new house still waiting for the broadband activation. I contacted them today to confirm we were still due to be activated soon and got told that they house move had got cancelled on the day I set it up! So we have been waiting for nothing this entire time and they cant even explain why it was cancelled. Neither was I informed that it was cancelled and was told that i would just have to sign up again via the sales team. The customer service is a complete joke.
Reviewer
Phil
Location
Worcester
Date
04/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Truly awful broadband. Continuously cuts out every single evening. Customer support is an Indian call centre who twice promised me callbacks, and failed to do so on both occasions. Raised a complaint online and got a callback from someone in the UK which fixed a modem problem, but not the stability. The provided speed is faster than plusnet; of course this is only when it works. Due to the constant lose of connection (the ps4 once notified me that Vodafone changed my IP address mid download, hence the lost connection to the server), I will be cancelling the contract as soon as I am able, and never returning. They are one of the cheapest on the market for a reason. There are a few reviews on this site giving them maximum scoring. I honestly don't believe a single one is legit.
Reviewer
Peter rushbrook
Location
Dartford
Date
04/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We fell for the scam of "if your broadband falls below a speed we will refund you". When we first swapped from the really poor talk talk to voda we were getting 27-35mps all good, then 2 weeks in I started slowing. We used they're app to report and they apologised and gave us money off.
Speed was fine until another week went and again it started dropping, again we complained and the response was ..really sorry we can't make it any fast so we will reduce your bill.
Totally missing the point that it's not the money I'm bothered about but the speed. So now we are stuck with 6-11 MPs and tied in to the contract.
What a simple way to poach customers.
Please don't fall for the same scam
Reviewer
Sylvia
Location
South East
Date
01/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Recent reliabilty issues, disconnected for 2+ weeks in October and again for 10 days over Christmas. Not all Vodafones fault, the incompetence ofsome of Openreach's engineers account for some of this. However, the appalling service from most of Vodafone's support team has finally made me decide to terminate my contract with them. Several times calls were ended, online chat the same and various promised follow ups - referrals on never materialised. They seem to think that now they have a larger share of the market customer service has gone by the by.
Reviewer
Saj
Location
Bridgend
Date
31/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful broadband speed and worst customer service.
They've charged me for a higher package and gave me the service for a lower package. I found out after 6 months and then they've issued a refund!
Now I'm forced into a contract which I can't get out of, but I'm also not getting the speed that is promised.
I've been with BT & Sky, chose Vodafone only because of price! Worst decision.
NEVER EVER USE VODAFONE BROADBAND EVEN IF IT IS FREE!!!
Reviewer
Anna Filipiak
Location
Newtoft
Date
31/12/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Broadban is easy to connect and speed is good for my need but setting up broadband to meet needs of my family is a total nightmare! I with another provider I could connect to router in offline mode and I was able to set up individual time for each device which is impossible here and softwae is is user unfriednly and very primitive in comparison to other websites. I would not choose vodafone despite a good price if I knew that software is so bad.
Reviewer
Fake Ekaf
Location
somewhere in UK
Date
27/12/2018
Comments:
Reviews here sounds too fake to be real! There are more reliable reviews elsewhere on the internet.
No requirement of being verified customers to give reviews is simply a big negative for relying on these reviews.
Reviewer
Steve C
Location
Wn8
Date
27/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst provider I've ever had. Speed of broadband is so intermittent. Streaming is strangled, Stuttering and jittery. Phoned over and over again for help and ultimately the answer is: unlucky get on with it. I've got pay my way out of the contract because I just can't stand it any more. POOR POOR POOR.
Reviewer
Victoria
Location
London
Date
27/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible service. Tried to get a broadband with them. Took my money, for 3 weeks didn't manage to send me even a broadband though promised after 7 days to make it life. Had to call them 8 times. Be prepared to stay on the line for 40+min. In the end get hand off on you.
Had reached a lady in customer service, told that I didn't receive my router, she said ''I will manually order it from you, stay on the line''. I stayed on the line, got disconnected, at once called again, reached some other guy and with same adress he wasn't able to verify me and proposed to go to a local branch to verify my ID. Can you believe? I though ou well, maybe the girl will finish what she has started, she knows what I need. No noone did anything.
When I finnally reached them after 3 attempts staying on the line each time 40min. I cancelled the order. And now get the emails that I need to send the router back and if I don't I will be charged 72pounds. It is a total scam not a genuine company. They don't even have an email where you can send a complaint.
Reviewer
Liam Roche
Location
Alton
Date
26/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wifi connectivity is horrible every half an hour the connection drops completely and does this every single day I've tried contacting about this as I've heard other people conplain about this broadband service provider I'm trying to work with it ans im not able to complete anything as when im half way through something it cuts off my younger son has complained about it as he plays on his video game console and it cuts him off everyday
Terrible would not waste your time with this broadband service
Reviewer
Kelly
Location
Dorset
Date
24/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Dont even deserve the 1 star
Been flogged of since November 26th they are cons they don't give correct information my bill was £28 (Frist bill) I got txt to say only that even on the fone they say yer that's all u pay well they took £59.65 wtf rang and they flogged me of once again iv had nowt but trouble from Vodafone they put on the nicey nice voice on but cons you at the end really wtf every time I ring it'd a different story I'm so angery with them it's unreal I could go on but people do ur reascreach b4 going for vodafone I have now canceled my broadband with them and going to someone different voDanone don't deserve your money
Reviewer
Del
Location
carlisle
Date
23/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This has got to be the worst broadband supplier ever.
Constant drop outs 15 in 1 day
my upload speed was faster than my download speed
Never got the speed I was promised then they like to blame the previous company for their screw-ups.
AVOID AT ALL COSTS
Reviewer
Kerry shreeve
Location
Hertfordshire
Date
19/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband useless and 4g coverage hardly existent. Rubbish hub!!
Reviewer
ChrisS
Location
Devon
Date
18/12/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I reviewed every comment about Vodafone and hesitated before changing from BT but I'm pleased I decided to take the risk. I've moved to Vodafone broadband from BT, changing my monthly payment from £61.50 (BT) to £26 with Vodafone. Here's my experience:
Application - easy, took a few minutes;
Router receipt - arrived within the promised hour delivered by DPD (DPD are brilliant by the way);
Set up - "Connect in the morning and be up and running by midnight" - well that didn't happen. Plugged in at 9 am, lights on the router all red for 30 SECONDS, two minutes later the lights were green and I was online! Perfect!
Speed - no change from BT fibre II;
Continuity - continuous service NO drop outs - all good after two weeks;
Customer service - received texts and emails telling me what was going to happen and when - and they met their promises;
Overall customer experience - 10/10 delighted.
£35.50 less that BT and I've got the same broadband service.
What's not to like - thanks Vodafone.
Reviewer
Dave Smith
Location
Solihull
Date
16/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you do a speedtest all is well. Fantastic speeds up and down.
The reality of the service, however, is much different.
I think it’s largely down to the router: I’ve had to buy an ASUS router because the wireless on the broadband router goes up and down constantly. You certainly can’t watch a film or play a game or do a Skype call.
You really should avoid.
Reviewer
Geoff
Location
Essex
Date
15/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After a week long wait of investigation into why my fibre 2 broadband so slow at peak times they called me today to say it’s congestion and that it’s not a technical fault.... they say that as I am getting 62 mbps to the router I can’t cancel my account even though they then throttle the broadband to below 10mbps in peak time .... this is a complete rip off and I advise anybody to stir clear of this disgusting service I will be taking my details and evidence to Ofcom
Reviewer
Shenidan
Location
Leeds
Date
13/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I believe Vodafone UK are advertising a guaranteed broadband speed or money off. This is terms "the ultimate broadband guarantee". Just don't believe it for a minute.
The reality of the guarantee being based on Sync speed is of no use to man or beast.
Thy Sync speed gives no guarantee to actual broadband throughput.
So you can be happily syncing at 30Mbps / 7Mbps as I am but your throughput will vary from 30Mbps during the day to 3.5Mbps every evening (as mine does). This makes it
impossible to do anything at any decent speed.
Vodafone support (on phone which takes litrally hours to get through to) will take you round the houses trying to diagnose it but in reality they know they cannot delivera guaranteed throughput. If you do nail them down to not fixing the problem they blame Openreach for a "Red Cable Link Issue" (whatever that is, sounds like it's designed to scare customers off). If you push them further they will quote your contract "sync speeds" are being provided as per contract. This leaves you in the position of having extremely poor broadband speeds every evening but locked into an expensive contract.
BTW don't bother with online chat they onl having restricted access to your account and have very little skilled knowledge. They even gave me a ticket
reference number which wasn't even a ref number, it was my account number.
So all in all, pretty poor support around a service designed to stop you getting good speeds every evening (as in my case, fully documented with Vodafone support and now going through an OfCom process).
Avoid at all costs.
Reviewer
Suzanne
Location
Date
13/12/2018
Comments:
Without a doubt the worst service I have ever received. I have no words. Just avoid at all costs. I am switching all services & will never use any of their services again. Don't be lured by cheap deals it's not worth it.
Reviewer
Bev Myers
Location
Essex
Date
12/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrendous experience already and not even connected yet. Day 2 into contract and already been given 3 different activation dates. Now without broadband completely. Apparently there is a fault on my line even though my sky broadband was working perfectly yesterday morning before they took it over. Big big mistake moving from sky and intend to cancel the contract
Reviewer
Chris
Location
Gloucester
Date
11/12/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Left Sky to go to Vodafone. Activation/swap over on time and all good. Router arrived before this date as promised so from a customer service point of view not complaints. Router comes pre-fixed with a lot of features enabled that I think slows down/impairs performance. After a few days speed had massively dropped and connection was wavey. They do optimise the line in the first ten days but it shouldn't cause so many FEC corrections and errors/speed drops. Switching a lot of these off on the router appears to have fixed this. Speed has been 63mpbs continually, no drops and wi-fi speed all over a three storey house is very good and a huge improvement on Sky. So far so good but router needs tweaking, app is a nice touch although the "beam wi-fi" feature appears to have gone.
Reviewer
Andrew Rignall
Location
Hull
Date
10/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My broadband activation date was tomorrow on the 11th December. Today I called vodafone to ask why I had still not received my new router, I was told that my order had been cancelled as it had 'fallen through the cracks'. Lots of apologies and was told that I would have to re-create the order and join the back of the queue. Pretty awful service really.
Reviewer
FLORIN
Location
Kent
Date
10/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just got the Superfast2 activated on 23rd of November. The advertised speed was guaranteed 55mbs and guess what, it never got over 4mbs in between 4pm-11pm(peak time). Barelly can load a browser page. I complained more that 20 times to their first line techincal useless team wich are making the same useless and pointelss diagnostics. They don't have a clue of what is happening and a clue of how to solve issues. Techteam 2 on the other hand, a bunch of inconsistent liars, every time they got a service ticket they are marking it as solved, and every time nothing real being made. Liars full of ***t. I you want to get a stable reliable ISP, avoid this one wilt all costs.Pay more if necessary
Reviewer
Nazli
Location
Edinburgh
Date
10/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waited 3 weeks for activation to only find out that the address was incorrect (it was the flat above who got disconnected from her internet as a result). They then had to do a complete new order with the ‘correct’address where I had to wait another 2 weeks, to only find out the address was wrong AGAIN. It was now a different block completely. I then finally find out that my address is not on the system and therefore had to cancel it altogether. 2 weeks later anf I am still waiting for my refund. Definitely do not recommend them and not wish for anyone to endure the anger and time I have had to with them.
Reviewer
Flyingppg
Location
Kent
Date
09/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
Shocking. Having switched from SSE (which was excellent) having been taken in with the Vodafone space game TV marketing the service has been totally unacceptable. I rarely get above 3Mb/s in the day from my 37Mb/s fibre connection entirely as a result of capacity issues on the Vodafone network. Having complained nothing other than BS from the Vodafone rep. Now requesting early release from my contact. Totally unacceptable. Avoid.
Reviewer
Daniel
Location
West Midlands
Date
08/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Been with Vodafone broadband for 14months and its been fine, but all of a sudden, every evening my speed drops down to 5-9mbs told them and they claim my settings must be wrong. Even tho I've had no problems before. Will not be staying with these fools.
Reviewer
Maria
Location
London
Date
07/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am afraid that I struggle to think about a company more rubbish than Vodafone. Unprofessional - despite agreeing to pay a final bill toward which I had complained, they still haven't removed the negative note on my credit report. please don't make my mistake and STAY AWAY.
Reviewer
Amanda
Location
London
Date
06/12/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent customer service and good value for money broadband. Easy to set up and handy broadband app to make monitoring speed etc easy. Really happy to have swapped from BT, who were expensive and the customer service was really bad.
Reviewer
Jane Mc
Location
Falkirk
Date
06/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They are lucky to even get 1 star!!! Im absolutely raging with vodafone. I have only been with them 3 weeks and i am cancelling. I signed up for fibre and my guaranteed speed was 35mgb.. that lasted maybe 5 days. Ever since then my line keeps dropping.. it even stopped working for 2 whole days, no one knew how to fix it, they just left it and eventually it came back.
My highest speed just now is 8mgb, thats on a good day, my usual is between 3-5!!! Feel like ive teleported back 10 years! Not what i am paying for at all.
The customer service is terrible as well, they just read a script and dont know what they are talking about. They have obviously been told to act overly friendly... but telling me to give my 3 year old daughter a kiss from them is more than a little inappropriate!!! Ehh who are you, and how about no?
Reviewer
Nathan S
Location
Croydon
Date
06/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Do not use Vodafone !! Bad customer service have wasted 3 hours of my life just getting through to these guys over the last 2 days.
Had the first lady told menits activated and wait till 10pm!! Funny how their lines close at 10pm too.
I was promised a call back the following morning which didnt happen. Hence I spent another day calling them. The first hour passed I got through, he said he couldn't hear me and said he will call back and didn't. Now im waiting on a call as we speak.. I am cancelling within 2 days of this service! Stay away if your the type who needs to work from home. This internet will get you the sack !!!
Reviewer
John
Location
Braintree
Date
06/12/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Having been totally dissatisfied with fibre with plusnet and then BT I changed to Vodafone. (I contact through their local shop)
I now have reliable 30mb service with telephone line and free UK calls for £28.0 per month.
HENCE I GIVE THEM AN ALL ROUND 5 ***** RATING
Reviewer
MrG
Location
Bucks
Date
05/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
From the moment I switched from BT, who were excellent, I ran into issues.
Firstly, the onboarding process - it took me repeated attempts to sign up and when I did my go live date was delayed - I didnt receive any compensation (as I should according to Ofcom).
Secondly, and most importantly, the speed and quality fo the connection deterioratd rapidly. Pages wouldnt load properly. Connection would drop out randomly. Speed rarely got above 5mbps (this is FIBRE!!!), no matter what th ridiculous app said.
I raised this issue dozens of times. Each time I had to restate eveything again, go through the same poitnless diagnostics. In the end an excellent engineer from Openreach solved some of the problem, but not all and the service degraded again. Baiscally Vodafone oversold their product, and have insufficent capacity and are employing sneaky traffic shaping.
Custoemr service was atrocious. We have blindly stumbled on for a year but I finally bit the bullet and decided to leave my contract early, at great cost to myself.
Keep well away from this bunch of utter clowns. I wouldnt recommend this atrocious service to my worst enemy.
I am now worried that due to Dynamic Line Management my line has been degraded and effectivley "poisoned" by the terrible service these guys provideed and I will never get the heady, amazing speeds provided by BT ever again. I was comfortably getting 52mbps with BT, now no provided will guarantee more than 20mbps and it is all because of vodafone. It'll probably need to be reset by openreach all over agaiin.
They are ****ing useless ****s and I would never use these utter ****s again.
Reviewer
jenny ruskin
Location
radstock
Date
05/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Of course you are great... until I'm asking for my money back.
I had to cancel my service due to change in work needs. It was within my cooling off period. You have taken a payment and i am trying to get it back. Numerous calls made to you. I often hang up due to the unreasonably long wait. I just got a REAL PERSON a miracle today. They went off for 'a few seconds' to look up details. They were gone at least 5 minutes and i had to hang up. some of us are at work and cannot stay on the phone for ages waiting for you. Where the hell do your agents have to go to look up details? Across the road? to another town? Why can't they look up on their computers. Your service level is terrible. I am now on hold yet again . been waiting over 25 minutes.
i try often calling from home in the evening but never get a person at all.
I am really disgusted and shall make sure to review you badly on every review site i can find. I expect you do this to people you owe money to so we give up. horrible company!
Reviewer
Rebecca
Location
Orpington
Date
04/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE!
Ordered my broadband on October 10th still don't have it! I've had 4 activation dates, none of which have been met. Wasted more than 22 hours of my time trying to get to the bottom of the issue and still no one can tell my what the problem is our when they will actually provide me broadband.
In the end it was easier to cancel and go elsewhere than listen to their crappy hold music or wait for another call from them that doesn't materialize.
Reviewer
Hussain Noordeen
Location
Bilston
Date
04/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible .connection keeps dropping , speeds are way below advertised for fibre broadband . Really dismal service !!!
Reviewer
Marcus
Location
Liverpool
Date
04/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful, we made the move from Sky and have regretted it since. Then phone line lost dialing tone 3 months ago, reported it, still waiting for action, now broadband has dropped speed by 75%...but the Vodafone app says it's full 40mbps, independent app says 7mbps, can't load half the websites and resort to mobile data constantly. I want to leave but can't get through to customer services! 3 hour wait each time...AVOID
Reviewer
R. Ashayer
Location
London
Date
04/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
The worst broadband provider ever. Avoid it at any cost!
I joined Vodafone on October 18th and immediately realised my broadband constantly drops, so called their technical support. Vodafone initially told me it takes up to 10 days for router to just itself so I should give them time i.e until October 28th. But 28th October came and gone and still the same issue.
The issue continued into November, and I kept calling their technical support with no result. Today is the December 4th and still I get disconnected at least 10 times a day, so finally decided to call their technical support for the last time before take it further and complain to Ofcom.
Reviewer
Carole D
Location
Ramsbottom
Date
04/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Swapped on the 26th Nov. Can no longer stream Tv or even get emails or read the paper on my phone. Ring and you're put on hold until you give up, live chat can;t help. BUYER BEWARE
Reviewer
David Inglis
Location
Peebles
Date
03/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give a minus review I would. The WORST company I have dealt with by far. Supposed to activate broadband services on 21st November. Two weeks later, still nothing. Spent hours on phone on three occasions, most of the time on hold listening to Fleetwood Mac. People I speak with are useless and can't resolve problem. Can't even explain clearly what problem is. They don't acknowledge e mail complaints or complaints sent by post. Trouble seems to be that they mis sell something they can't actually provide. They claim they can supply to your postcode but when it comes down to the activation date then it turns out that they don't actually have the capacity to supply what they said they could. You have to come to this realisation yourself as they won't tell you. They will just give you vague assurances that it will be fixed by Open Reach at some vague future date.
Reviewer
Des Bloor
Location
Charvil
Date
03/12/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Decided to go with VP due to a long standing issue with my phone, they kept at it and finally resolved the problem. Was not happy about the length of time but customer service eventually work reallly well.
Now to the broadband, another reason was the free gift more later, speed is 30mbps which is great, I am on Suoerfast 1, really pleased.
Reliability I have had to reset the router once so again completely happy.
Overall satisfaction - well I am not satisfied as my promised free gift of a Sonos 1 speaker still has not turned up. The last communication I received was that it will be delyaed another 15 days. Called their promotions team and although a very nice chat no commitment of a delivery date. Apparenty they are very popular and VP are waiting for supplies. They could go to John Lewis or Amazom as they seem to grow on Christmas trees there. So VP if you make a sales promise good Customer Service depends upon you fulfilling your side of the bargain or at least communicating in a meaningful manner.
Reviewer
Colin
Location
Mk
Date
02/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Join Vodafone broadband in October this year total price would be £23 for existing Vodafone customers unfortunately there is no option for them to add a 5 pound discount so I have to paid £28 a month for 18 months the speed of the broadband is nowhere near what they appetising Wi-Fi is rubbish No good for streaming continually dropping out customer services are absolutely rubbish do not have a clue what they’re talking about you just get passed from department to department I’m going to cancel this contract early just to get away from Vodafone
Reviewer
Colin
Location
Non US Resident
Date
02/12/2018
Ratings
Satisfaction
1.00 stars
Comments:
Worst mobile company ever,legalised rip off merchants, please don't ever get anything from this company.
Reviewer
Mikeeb
Location
N. Ireland
Date
01/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely and utterly useless. I have mobile.phone with broadband and felt ok lets give these a try. Massive mistake. They left me without broadband for 1.5 months after simply failing to complete the order with openreach. Twice. So so infuriating. Left.and moved to BT. Seamless.
Reviewer
MARK EVANS
Location
wakefield
Date
30/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
promised 55mbs , after 5-6 oclock till midnight down to 2-3mbs . customer service is a merry go round of people reading from a script who all say the same thing. far to many layers to actually get to the person you want. spent more time on phone either waiting in ques or being passed to someone else, who would then tell you to do same thing. and if you email complaint if you have not got vodafone number it wont send. so atfer 10 calls ,an engineer visit who said nowt wrong with line . im off to pastures new. dont touch with barge pole. look at vodafone community first.
Reviewer
Tom
Location
Birmingham
Date
28/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Day one of my fibre broadband. Absolute non starter. No connection. NO CONNECTION AT ALL. I HAVE BEEN ON HOLD FOR 58 MINUTES AND STILL COUNTING. IT IS 9:36 PM AS I TYPE.
TODAY IS 28 NOVEMBER 2018.
Reviewer
Matthew
Location
Bolton
Date
28/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I'm paying for 78download/20upload...and I was getting that for a month or so, now I'm lucky to get 20mbps download. Absolute rubbish.
Reviewer
Anil Kumar
Location
Harrow
Date
27/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is by far the worst broadband provider I have seen in UK, slow service, continuous drop offs for broadband and sometimes it doesnt work for days. Stay away from vodafone
Reviewer
Susie
Location
Torpoint
Date
26/11/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
When we first joined Vodafone we were getting around the advertised 30+ speed. Recently the speed has dropped alarmingly some days, when we struggle to get anything done. Now it sits around the 20 level all the time. We have never had such low speeds from any other suppliers since we started to get fibre. Unfortunately we have quite a while to run on our contract. Avoid Vodafone if you want reliable so-called super fast broadband.
Reviewer
Letizia
Location
Glasgow
Date
26/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Absolutely ridiculous experience when I had to move to a new flat and move my broadband consequently.
First the CS – who answered after 30 minutes – told me that they were going to move everything on the next Friday and that an engineer would come who didn’t need access to the flat but only outside. The weekend passed by and the line was still inactive so when we called again the CS, they told us that the engineer came but that the line was going to be active only after 10 days (something that they didn’t tell us during our first call). Anyway since we were going on holiday for two weeks it didn’t bother us so much.
Then, on our last day of vacation, we received a message from the engineer saying that we missed the “scheduled” appointment for the broadband installation and that now we had to call again Vodafone to book another appointment. The next day, still at the airport, we called Vodafone complaining that no one told us about an appointment and that, actually, we were told that the engineer already came but all the CS could do was to schedule another appointment after 10 days!!
We then filed a complaint and we were contacted by a complaints handler to whom we asked either to have an engineer in the next two days or to cancel the contract and he told us that in the last case we had to pay fees for over 300£!! so he managed to book for us an engineer for the next day giving us a morning slot; my husband had to ask for half day off at work but, of course, the engineer never showed up!! not even we received a call or a message from him. So we complained again asking to end the contract right away and when they heard that the engineer never showed up they agreed to end the contract without any fees. But this doesn’t end here because after a few days I received a bill with the broadband charges for the period in which we never had the connection plus 60£ charge for the engineer!! so I had to call the CS service again and they cancelled the bill.
I had also to struggle to speak to the CS – not only for the waiting time – but also because when I activated the contract, I was supposed to receive a PIN code that nobody gave me, so every time I tried to call the CS – after a long wait – I couldn’t pass the security checks, also because – at the moment of the activation – the lady put in my contact details my wrong email address so I’ve never been able to log in in my Vodafone page online! So I had also to get out, find a Vodafone store and ask for my PIN code in order to be able just to speak on the phone with them.
Until I was in my old flat the connection was good but not as good as they told us it would be.
I would definitely NOT recommend this broadband.
Reviewer
Edith
Location
Enfield
Date
26/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Painful. stay away. They told me I could keep my existing landline and that I should cancel my contract with my current provider. I cancelled it and of course they could not bring the number over. The free gift offer is a convoluted process (I suspect loads of people probably didn't get the gift) - I didn't get the email and then I was told I could claim the gift and then I was told I couldn't because I was outside of the time limit...but I didn't get the email...
Reviewer
AA
Location
Romford
Date
26/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never went live !!!!! Waste of my time and money, they have agreed to cancel and I have even had emails confirming cancellation to then see that they are still charging me for a service which I have never had !!! I’m so annoyed can’t believe how many times I have called and how many hours of my life I have wasted on this company. I am also a mobile customer and will now find a new supplier for that also. Hate that a company as big as this can get it sooooo wrong without apology and no actual knowledge
Reviewer
A pissed off Customer
Location
Doncaster
Date
25/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Without doubt the WORST Broadband provider I have ever had...Disputed how slow the speed was at my end, claimed it was my internal connections at my property that was causing the problem which an engineer who attended confirmed it was not and blamed the service provider. I consider that Vodafone are taking my subscription under false pretences and if they can't supply the minimum service then they should be held accountable....
Reviewer
Anthony
Location
Uxbridge
Date
25/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very slow download speeds(5mbps) when they garanteed 50+mbps. Don't bother calling them, the staff don't have a qlue what's going on half the time. Massive struggle to get activated, sent 2 routers and we had to send one back. Do not accept the Internet dongle. Massive hidden charges!
Reviewer
Alan
Location
Dover, Kent
Date
24/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodaphone Broadband, shambolic, Inept, liars, useless and a waste of time.
Hope that people will read this and take great note, if Vodaphone wish to respond to try and defend their shambolic performance then please feel free.
Having had Vodaphone at my previous home I made the mistake of asking them to provide my broadband service at my new property, what a mistake that has been. Prior to contracting I was assured that I would receive at least 60mbps, on the day of activation my speed was between 9 and 12mbps and has remained so despite being charged for the higher claimed speed that I would receive.
I telephoned on the Friday to report the poor speed, and advisor stated that this was because my new property still ran on copper and not fibre, however, an engineer would complete some external works on the Monday and change me over to fibre, no need to be at home and all would be up and running on Monday evening I was assured. I was also told by the advisor that I would receive a call on the Monday to confirm all was well.
Monday came and went and surprise, surprise, no call and still the same old speed of between 9 and 12mbps. On the Wednesday I contacted Vodaphone and as per normal sat in a queue for the best part of 40 minutes and to chat to yet another advisor who gave a different story. I was told by her that the colleague I spoke to on Friday should never have told me what he did, could I now remove the faceplate of my master socket and plug my line into the test socket for 24 – 48 hours and they would run some tests and give me a call. This I did only to receive no call or update. On Saturday I yet again telephoned Vodaphone only to wait yet another 30 minutes, yet another advisor agreed that there was a problem as they measured the speeds at their end only to find that I was getting the speeds that I told them from the start, Vodaphone agreed to send an engineer out for Friday 23rd November 2018 as I run my own business and being at home is rare. I received a confirmation text for the engineer, so all seemed ok.
Friday 23rd arrived, my appointment was from 1300 to 1800. My wife and I ensured we were indoors for midday so as not to miss the appointment, at around 2pm we received a call from a second line support assistant who did not seem to have a clue what she was on about, after the conversation I again telephoned Vodaphone to report the call and that the caller appeared to be confused about what it was she was meant to be doing. Yet another support assistant took the call only to tell me that an engineer’s appointment had been booked for Monday 26th November 2018, I assured her that she must be confused as I had a text from Vodaphone to confirm the engineer was booked for Friday 2rd hence the reason for taking the time off at a huge expense, she assured me I was wrong so I asked to escalate the case, a lady called Eman took over only to confirm the assistants view that the engineer would be attending Monday, I again pointed out the confirmation text from Vodaphone to say that the engineer would be out today (Friday), Eman then started to change her story and said that the call I had taken from second line support earlier that afternoon was to confirm the engineer would be calling out on Monday, when I called her a liar and instructed her to pull the voice recordings of the calls she became very defensive and again changed her story, she now stated that an engineer had called out to complete some external works but was unable to rectify the fault and that’s why they needed to get an engineer out on Monday. I told Eman she was lying and I now wanted to escalate the case further, she did her best to try and not escalate the case but I am fairly persistent.
I was next passed onto someone who claimed to be from the Directors complaints or support division, I explained the above to him in great detail and stated that I wanted a resolution by the end of the call, he went of the line for 5 – 10 minutes to try and sort things out but the long and short of his answer was that I may have been routed through a wrong exchange and my line was over 2.5kms from an exchange to I would not get the speeds that they had guaranteed me and they could and would not improve on the speed of 9 – 12mbps, staggeringly we run fibre optic cables below the sea to other countries with no issues yet Vodaphone cannot provide a fibre optic line over 2.5kms. I then asked them to send an engineer out on a weekend but he claimed no BT / Openreach engineers work on a weekend in Dover, having spoken to BT Openreach this is incorrect and Vodaphone will not pay the extra for an engineer to come out on the weekend.
When I informed them that Vodaphone was in breach of contract and misrepresentation to gain sales he said he would allow me to leave my contract early, wow what a gent and gesture, as I told you I would be leaving regardless of your gesture as you have failed to provide the service you are contracted to.
Needless to say I have now asked BT to take over my services and when the 44 mobile phone contracts are due for renewal for my business guess who will not be getting them?
I should also add that when asked about compensation I was informed that none would be given as Vodaphone do not pay compensation, well Vodaphone watch out for the Small Claims forms which will be in the post Monday for breach of contract and loss of Retention.
Reviewer
Craig
Location
Stirlingshire
Date
23/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utter garbage. 9 Months of pathetic unreliable service. Once you’ve reconnected each day it’s tediously slow. We don’t even bother connecting our phones to the WiFi any more as the 4g is 100 times faster.
Gave up trying with the customer services for the good of my mental health and just gonna ride out the last 3 months of this god awful contract.
Reviewer
Craig
Location
Crowborough
Date
23/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I’ve got the 35mbps deal and my usual speed test is around 15 so spoke to vodafone and got it sorted for 5 mins it was ok and went back to the same and this carried on throughout my 12 month contract. Funny how they always manage to make it ok almost instantly when you contact them? Any way I cancelled giving my 30 days notice and the moment I did this my speeds are no more than 5 mbps!!! Complete joke! Now they can’t make it any better apparently, I wonder if this is because I’ve cancelled my subscription? even though it’s not supposed to expire until the end of the month, it’s basically non existent any way!!! Vodafone are a joke.
Reviewer
Mat
Location
Southampton
Date
23/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up for superfast 2, guaranteed speeds of +55mbps. Daytime speeds fluctuate between 5-25mbps. In the evenings it's around 5-15mbps. Have spoken to them numerous times - they finally admitted they have oversubscribed and they can't achieve those speeds. Another thing, their app is garbage, says you have 80mbps, when you have 5. Will speak with Ofcom and Trading Standards.
Reviewer
michael
Location
scotland
Date
22/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had Vodafone for a while now, broadband as well as 2 mobile contracts, never had a problem....until last month. The speeds dropped to 217KBPS on my ps4. online chat is useless, reading off sheets and constantly telling you to change the frequency channels and it'll improve after 24 hours (it doesn't). phone up to get passed from department to department, honestly folks...dial up is faster. currently sat looking for a more reliable provider. just avoid them.
Reviewer
Danny
Location
St. Helens
Date
22/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Zero stars. I don’t know where to start. Poor internet quality, engineers that didn’t show up (twice) requested to cancel which was ignored- actually set me up with a new activation date instead! All this plus call centres in a non English speaking country. Extremely poor! Avoid like the plague.
Reviewer
jane
Location
chesterfield
Date
20/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT BUY!!!!!!
Guaranteed download speed 35mbps??
Actual download speed 3.88mbps!!!
Spoke on live chat several times during this period to try and resolve or cancel. Have to phone to cancel so after phoning a few times and being on hold for 20 minutes.... give up.
Today I waited and spoke to someone, cost to cancel £140.00 as i have had it for SIX WEEKS now.
Total time on phone 1 hour and 7 minutes.
IT'S AN ABSOLUTE JOKE!!!!
Reviewer
Steven Halligan
Location
Southampton UK
Date
17/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Joined Vodafone a few years ago with their super fast 2 service and am now experiencing diabolically slow lin speeds has low as 9mbps. Told to test in safe mode.no difference. Told to use lan connection. No difference. Been contacted three times. Repeat above three times. I want out and fed up with being treated as a liar. Will complain to Ofcom.
Reviewer
J
Location
London
Date
14/11/2018
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
On the Superfast 2 package and it's great. Constant speed of 74.5 mbps (Ethernet) even during peak times it stays the same. Cheap and reliable!
Reviewer
Prad
Location
Haroldwood
Date
14/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the worst broadband providers. Not reliable at all. Disconnects a lot. Very slow speed when I joined them they said at least I should get 40 mbps but now getting 7 mbps. In a 18 month contract. Not sure how to get rid of them
Reviewer
Steve
Location
London
Date
13/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I definitely wouldn't recommend, poor customer service provided, we've got broadband that doesn't work
VERY UNRELIABLE BROADBAND KEEP BREAKING UP now 7 days with no internet after each call they promised it will work with in 48 hours but never avoid them
Reviewer
jessica
Location
canterbury
Date
12/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute bunch of cowboys! Dont go with this broadband company its a joke. We applied for the broad band 1 month ago and waited 2 weeks for an activation date (7th november) we still havent got any broadband we have rang 100 times and they all just say you have to wait. Surely not your given an activation date to go live for a reason. so angry we are self employed without internet. Liberty takers!
Reviewer
Steve Body
Location
Plymouth
Date
11/11/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Reasonable speed as we are a long way from an exchange. Occasional hiccups with service, but very rare. Price is good for our service and will probably stay with Vodafone on renewal.
Reviewer
Christoforos
Location
Peterborough
Date
10/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hi All,
I don't know why this company even exists. I changed provider and supposed my new provider Vodafone will start on 04/10/2018. Now that I am writing is Saturday 10/11/2018 yes November it's not a mistake and I still haven't got broadband. Useless customer service, useless managers full with lies and promises. I requested all my recorded conversations and notes from my file and no one reply me yet. The biggest joke was on Monday, they send me message that I have to pay £56.65 and when I called them for maybe 50th time so far they told me that the bill is from my mobile phone and the internet that they provide me hahahaha, by the way I haven't got mobile contract with Vodafone or any other company but they insist, they even inform me the mobile number
Reviewer
Georgiana
Location
West green road
Date
08/11/2018
Ratings
Satisfaction
5.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most horrible company if you want to call in another country the extra charge are at the really high price for what ??they just care about them bussinesss that mean ,MONEY,.soo I’m not a robot of this life to work and to pay at the end of the month extra charge which are really high so after a call of 10 min or 15 they will charge you £30 pounds but with £30 I will get Lebara or Lyca and I can use it many times
Reviewer
Peter Townsend
Location
Lancashire
Date
06/11/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Changed over to Vodafone from Blood Transfusion as price went sky high with those leeches that were privatised by our dear friend Margaret Thatcher,I can honestly say that Vodafone is the best I.S.P that up to now ,and I have used Talk Talk,Sky,B.T.,and Plus Net,but after 6 weeks now of utilising Vodafone they are in my opinion the real deal.
Reviewer
Bobin
Location
Manchester
Date
06/11/2018
Comments:
Very bad customer service. Staff not helpful. Not even get the connection after 9 days. Not reliable. Regretting about buying vodafone
Reviewer
Brad
Location
Brighton
Date
03/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Awful company - do not be enticed by cheap fibre deals!! If you are likely to move home in the 18mnth contract, this is not for you. You either have to pay the extrortionatr early termination fee or take out a new contract at a much higher price. All in all this will cost us £150 extra, and we were over half way through our old contract (old address). They force you into a new contact by making the old one overlap, and do not give you a new cooling off period!!
Disgusting that huge, wealthy companies have to bleed people dry.
Reviewer
ET
Location
Central Hertfordshire
Date
29/10/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
People tend to only write reviews when things go wrong & they want to moan, so I thought I'd make a point of writing a positive review if all went well.
Switched from a major broadband/TV supplier (cancelled the TV years ago). Struggled to find good reviews on any suppliers, so deicded to bite the bullet & go vodafone
Service: Fast & efficient. all done online, no complications. I never had to contact my old supplier.
Delivery: As they stated 3 working days before switch date chosen by me.
Instructions: Simple & clear. No IT degree required.
Installation: They asked new router gets installed in the morning & it should all be done by midnight, but I forgot.
Installed around 5pm...fully up & running in 10mins. Speed tested within an hour, just over the minimum they indicated.
Use their app to change router name & password...makes it much easier.
1 week later: No issues at all. Running at speed, 6 wifi items connected & 2 hard wires.
All at £18 less than was quoted for the same upgrade from old supplier.
Reviewer
A Punter
Location
Bournemouth
Date
29/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Comments:
Installation a week late. A week later, dozens of phone calls and hours on the phone to tech support and still no connection. Disappointing
Reviewer
Dave M
Location
West of Scotland
Date
28/10/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I was nervous about moving to Vodafone but it is all good. Top professional service. Fast steady broadband. Were there any hiccups? A couple but so minor not worth mentioning. I would definitely recommend.
Reviewer
c. cicek
Location
London
Date
28/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am utterly regretful that I bought vodafone broadband. The speed is so awful, I can not even connect. I have spent couple hours with different vodafone advisers and it is not solved yet. Moreover, the deal I bought also included free gift and when I tried to register, the system did not let me and it was said that I should wait 2 months for gift registration and besides they would send me mail regarding free gift.I trusted them and now I have learnt that due date for gift was over and as you can predict, I have been shocked because I have not get any mail so far.
I tried to contact with vodafone many time regarding the gift issue but still I have not get any response. I am completely overwhelmed and tired now. Buying vodafone is one of the worst deal I have ever had. I wish somebody can learn from my mistake and misery.
Reviewer
Mervyn
Location
London
Date
26/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Worst company ever never resolve a problem just keep you on the line for hours. Online help of no use either. Of late my Landline was barred with no warning; because my wife's mother abroad had passed away and she had to make extra calls abroad; they would not unbar the line until my wife paid extra plus interest to them with a credit card and then the line was unusable for a day. AVOID this company keep away.
Reviewer
Siddiq
Location
London
Date
26/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The price is attractive but everything after that is very disappointing.
- The speed is very low
- The service drops out every few hours and when I contacted them they would always make me open the socket and then tell me that there is no problem
- Call service team are very polite but lacks the right knowledge
I guess Vodafone have launched the service in a hurry and without adequate system and knowledge
Reviewer
Sunil
Location
Derby
Date
25/10/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Everyone reviews for bad experiences. I've been with Vodafone for the best part of a year and it's been a very good and reliable year. The router is reliable and has good range within my 3 bed house. I can stream seamlessly and I can't actually think of a single time it has done the annoying "buffering" thing! Customer service when I called over the last 2 days has been excellent - fair and not pushy at all. Overall I've been pleased with Vodafone's broadband.
Reviewer
Shahzaib
Location
London
Date
23/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you want okay broadband (alot slower than advertised) for a month then this is the broadband provider for you.
After a month they forget to provide you internet and then you have to call them at least 10 times on a wild goose chase trying to figure out what is wrong. Then after 2 weeks you give up and switch to another provider, as they still don't know why you magically stopped having internet.
Or you could save yourself this hassle and just use any other broadband company who will provide you reliable internet for the whole 12 month contract.
Reviewer
Alice
Location
Woking
Date
22/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID. I'm 7 calls in, I have had my router sent to the wrong address despite two phone calls to get the address corrected on the system, letters, texts and emails with different addresses for the engineer visit and I'm being told that if I'm lucky an engineer will be with me 18 days after I signed up for home broadband (after an hour wait to speak to customer services). I don't even have vodaphone broadband yet and I already wish I had never gone near this company. Avoid.
Reviewer
John
Location
Whitley Bay
Date
22/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutly awful speed and even worse customer service. Had had issues for a while, have been promised all sorts to sort it - no one helps.
Tech 2 team were supposed to call back - still waiting after 3 days. Have asked to be released from contract which has until May 2019 to run - rep called Rana in Egypt - I am almost sure she laughed at me when I asked to be released and again when I asked to esculate complaint to manager who is not available for 2 hours!
I pay for 76mbps - supposedly syncing at 67 but I get between 2-4mbps every evening.
Totally rubbish service!
Reviewer
Mansingh
Location
Warminster
Date
20/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Switched from sky, I feel like I have done great mistake, never had a problem with sky broadband, Vodafone broadband is crap, dropped internet every 2 to 3 hours interval and even they can’t fixed it, so bad experience with with Vodafone I don’t recommend to people to join with Vodafone broadband.
Reviewer
Matthew
Location
Hereford
Date
15/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was good but now awlful but you still have to pay
Reviewer
Caroline
Location
London
Date
14/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Why no 0 star review possible? Signed up to vodaphone but then it seems they can't provide me with the service I signed up for. Didn't bother to contact me. Fobbed me off. Can't give me a date and have effectively left me with no service
Reviewer
Harrison
Location
NEWCASTLE UPON TYNE
Date
10/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Switched from sky to vodafone based on price but the broadband speed never gets above 25mb
Reviewer
Jake Peace
Location
Northwich
Date
09/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet constantly down. When it did work I got about 2mb.
Had to send router back. No prepaid bag to send it. Tried to charged me £72 for a late return I knew nothing about. Do not use vodaphone. Its cheap for a reason
Reviewer
Sarah jackosn
Location
Dorset
Date
09/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I joined vodafone having had a terrible experience with nowtv but that is another story ....swapped to vodafone and things are possibly worse ! I was promised when I signed up that I could keep my home phone no ( had it 30 yrs ) so no way could I remember another . Spoke to a very helpful uk call centre on joining ( they are ever so good when they want you to sign up ) . I was told I had to wait three weeks for connection ...fairly normal apparently . Connection day came and guess what they've issued another number . Spoke to the tech team ( call centre in India I think ) and was told they would sort in 24 hrs ....did they ? Course not . Phoned back and was told a minimum of ten days . However as an act of good will they wouldn't charge me for the home phone for those ten days .....errrr I should think not !! I'm not paying for what I haven't had . They are a frustrating joke . I shall leave within my cooling off period and return to sky with my tail between my legs .
Reviewer
Kerry
Location
Shreeve
Date
09/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The WORST ever. Ages to swap, 3MB only. Kept on hold for hours. I mean HOURS. Staff don't know what they're doing but try and be helpful. Promise of call backs never happened. manager escalation never happened. CANCELLED. Will complain to Ofcom. Bad router, failed 3 times in 2 months, had a new one that keeps stopping. Not happy at all
Reviewer
Matt
Location
Portsmouth
Date
07/10/2018
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Comments:
I switched from virgin media to Vodafone and it is a bad choice it took 5 weeks for connection and the connection is disgusting it made me lag on my PS4 games so bad my I had to turn my game off before a smash it and and YouTube videos don't work extremely well. I have too watch my videos at 480p and it's isn't a great experience NEVER EVER GO TO VODAFONE!!
Reviewer
C
Location
Kendal
Date
06/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Comments:
Avoid!! No where near speed promised and instead of sorting just gave small discount for life of contract. Free gift had to claim in certain time then when filled in form at right time got no confirmation.
Reviewer
Scott
Location
Southampton
Date
04/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
We came across from Sky after seeing a good offer.
We have had nothing but trouble with them throughout this year.
1. The customer service was abhorrent. Worse than talktalk, worse than any other company I have dealt with. I was lied to repeatedly about speeds and why they weren’t taking the money out of my account, they openly called me a liar despite me showing them proof I was correct. Not just once, for five consecutive months. I was cut off each month despite proving each time they were wrong. It is difficult to describe how atrocious their reps are until you deal with them.
2. The speed is quite good, I like the way you can increase the broadband towards certain devices on the mobile phone app, however the range on the router is transient at best an can be very poor just ten feet away.
3. Their much self praised router isn’t the worst I’ve seen but it isn’t the most reliable I have had. It can be very annoying to have the internet drop out randomly for a few seconds.
We have changed over to another company the day our contract ended. Helped by the fact they were charging us more per month than we should have been.
I will never use them for broadband again.
Reviewer
Monica
Location
Coventry
Date
04/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolutely the worst internet i have ever seen. never had the speeds they say they offer, never had any solution from customer service.
Reviewer
sarah
Location
london
Date
03/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the absolute worst broadband I've ever had. Switched from Sky as was promised super fast broadband up to 40mb and never below 38mb - I never get this speed! They're supposed to refund you for every day that you dont get the speed you pay for and they make every excuse not to pay you and blame you for the speed? I live in a small flat and my son gets a better connection connecting to our neighbours in the next block of flats rather than our wifi box which is less than 5 metres from his room! DO NOT WASTE YOUR MONEY.
Reviewer
Anony Mouse
Location
Newcastle upon Tyne we
Date
30/09/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I switched from Plusnet over to Vodafone because of a cheap deal which turned out to be a big mistake. I've regularly had limited service and buffering compared to my service with Plusnet and By before then. Although they have apologised and given me 50gb to tether with whilst without service, nothing beats reliable broadband. I loose service most evenings even for just a few moments which is annoying to say the least. Think I'll be switching back to Plusnet.
Reviewer
Kostas
Location
Walsall
Date
29/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No service, no customer service, waste of time. Do yourself a favour, don't bother
Reviewer
Ruth
Location
London
Date
28/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I changed from virgin to take up a 18 month contract
Big mistake. The service isn’t reliable most days. Customer service talk you through reboots which then show the full service only to drop off again later. Don’t sign up. I regret it and am stuck with a contract that doesn’t deliver
Reviewer
scrimple
Location
Grantham
Date
27/09/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
HI, well I ditched Origin to move to Vodafone and I am so glad I did.
Origin never gave me the speed they promised by some margin, paid for 38, most of the time got 20 and that after spending hours on the phone with them (Nightmare business)
Now on Vodafone I am getting 50+ and loving it. it has never dropped or gone below 49mb even at peak times. OK I am not getting the promised 55mb but they have given me a 15% discount because of that, so from my point of view, I am paying some £7.50 a month less than Origin and consistantly getting more than double the speed - Bonus.....get in!!
Reviewer
Brian Berrie
Location
Milton Keynes
Date
25/09/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Changed from Sky due to price and guaranteed min speed of 25mbs. Guaranteed speed is a joke. App said synced at 25 mbs but speed test software saying around 5 mbs. They dropped the price by 15% but it is not worth the money. Sky was very reliable, very rarely dropped out and speed was pretty consistent. I would not recommend changing to this ISP unless you are willing to put up with regular drop outs and poor speeds. You get what you pay for.
Reviewer
Connor
Location
Burton on Trent
Date
23/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THE WORST BROADBAND EVER! Thought I’d save money by getting fibre for £20 per month through Vodafone. Constantly drops out and I can’t even load webpages in less than 5 minutes. YouTube videos don’t load in 360p and the internet kicks my Xbox offline every 15 minutes. Contact Vodafone for them to tell me that my exchange is overloaded on the fibre line and that it’s an Openreach issue, and not their fault. I contact Openreach to find out that they have no idea what I’m talking about! Vodafone will just fob you off constantly. I would rather spend £100 per month if it meant I would have reliable fast internet
Reviewer
Caz
Location
Manchester
Date
21/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Three words a load of rubbish very slow only works when it wants to had nothing but problems with it from day 1 do not get this broadband you will regret it I'm counting the days till I am out of contract
Reviewer
Andy
Location
Fareham
Date
21/09/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I switched from BT to vodafone in April 2018. I've never experience a problem. Switch over was painless and the service has been continuous without interruptions. (Being .7 miles from the nearest exchange may be an advantage).
Reviewer
Lisa
Location
Bristol
Date
21/09/2018
Comments:
-Absolute rubbish
-So unreliable
-The wifi disappears on a daily basis
-Customer service is not helpful just passes you over
Cannot wait for this contract to be over and switch
Advice: DON'T GO FOR IT. IT'LL BE THE BIGGEST REGRET OF YOUR LIFE. NO JOKE.
Reviewer
Scrimple
Location
Allington
Date
17/09/2018
Ratings
Satisfaction
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Brilliant, was with Origin (urgh) was slow, just service was diabolical, took 4 days to answer an email to be told to ring, after 2 hours waiting to be answered hung up
Vodafone are brilliant, old ISP said my line would not support anything over 25mb download, somehow Vodafone have miraculously achieved over 55mb, now that is just a tad quicker than 25mb Mr Origin.
Cant rate customer service and I have not needed to call them but everything works just fine and so fast now.
Switch to them, you won't regret ir.
Reviewer
james
Location
York
Date
13/09/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Two weeks ago changed from BT to Vodafone because BT had raised the price once again mid contract The change over went without a hitch and had no problem speaking to customer service.
Reviewer
MrG
Location
Buckinghamshire
Date
13/09/2018
Ratings
Speed
2.00 stars
Comments:
Been with them six months, absolutely terrible.
1. Signing up was a nightmare - refused to accept details, tried to charge me the wrong amount, repeatedly rejected my card details.
2. When it went live service very very patchy - constant drop outs and slow speed. An issue that has never been resolved to my satisfaction.
3. Customer service appalling - nothing is ever done, you have to explain everything ten times over.
4. The router is sh*t.
Stay away from this clown company.
Reviewer
Prabhanjan
Location
Warwick
Date
07/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ordered my broadband circuit & later found Vodafone cancelled the order reason being they were fed with false information from some credit check agency. I have not ordered a million dollar circuit & a £20 monthly package.
Reviewer
Sillybrit
Location
Bedford
Date
07/09/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Took up their Fibre76 offer which was the cheapest at the time from a more trusted provider.
Handover from BT went as planned and was up and running by 5pm of stated day, with speeds comparable to BT.
Since then connection has been reliable and consistent, save for some disruption during road resurfacing in the area.
Following BT work in the area, am not receiving a downstream speed of 72Mbit! (so looks like it's now fibre to the cabinet).
Only frustrations have been an inability to initiate a line check after basic verification (as I could with Virgin & BT), and a very basic modem with limited functionality (doesn't support IPv6 or more advanced DHCP/DNS setup).
Overall, considering cost, speed & reliability would happily recommend them for most.
Reviewer
Ian
Location
Bolton
Date
07/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I contacted Vodafone customer service over an issue concerning unauthorised data usage on my mobile wifi device.
I had recently changed my package which had always had a data cap. I was unaware that the new package was no longer capped. Unfortunately a subsequent bill showed excessive data usage which of course I was charged for.
After my first conversation to discuss the situation the agent advised that the company understood the problem and would find a solution, and that I would get a call from the "back-up team" within 2 hours. The call never came and when I rang again the following day I spoke to a different operative who insisted the bills had to be pad in full and continually referred me to online or via-app notifications and conditions which would have alerted me to the situation.
He also certainly lied when he said attempts had been made to call me as I had sat by the phone for 3 hours after the first conversation.
I was finally offered £10 compensation against charges of hundreds of pounds.
Shocking and appalling treatment of a long-standing customer!
Reviewer
Pam
Location
East Midlands
Date
06/09/2018
Ratings
Satisfaction
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Swapped over to Vodafone Superfast 1 from EE Broadband yesterday. I didn't even have to tell EE i was leaving as Vodafone sorted everything out.
I didn't realise just how slow my old EE connection was until now. Now I can download On Demand programmes on Sky and be watching them within a minute instead of an hour.
I haven't rated the Customer Service as it's early days and I haven't had a reason to contact them.
So far I am very impressed and glad I made the change.
Reviewer
Mohammed Ansat
Location
London
Date
03/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Bad customer service, very bad
Reviewer
Wojtek
Location
Perth
Date
01/09/2018
Ratings
Customer Service
5.00 stars
Comments:
rubbish. my broadband has been contractrd for 15Mbps download but very very often I don't even have 5Mbps!! very unstable. sure I got 25%off my bill for that but so what I'm not able to watch any movie on line! I DO NOT RECOMMEND IT!!!
Reviewer
Sundar Bala
Location
Harrow
Date
31/08/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
The 2018 Aug/Sep Vodafone Land Line+Broadband offer: Back to stone age!!!
Comes with NO call allowance for land or mobile included. So you pay for calls or ADD £8.00 per month.
If you want international package added, its maximum 300mins (for £5 extra per month) only - cannot even pay more to get more mins.
Reviewer
Rebecca
Location
Rochdale
Date
30/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Before you consider joining Vodafone please read this!
My mum has been a loyal customer of Vodafone for 17 years. She has renewed a contract every two years and when I was 11 bought me my first mobile, a pay as you go with Vodafone. These phones eventually graduated onto contracts with mobiles as part of the payment plan. My Mum has degenerative spinal disease so cannot work and is tremendous amounts of pain every day. As I got older and started going out more both me and Mum decided that we needed reliable phones so that if I went out and Mum had a fall she could easily reach me. They are essential as I am now her full-time carer.
In January 2016 the contract was renewed and we got shiny new Samsung galaxy S6 edges! As Mum was a loyal customer and had been with Vodafone for a long time she received a discount on the plan, the total for both phones was £43.52 a month. This discount was supposed to remain in place for the 2-year contract. In other words, up until January of this year.
In November of 2016 the direct debit got cancelled by the bank, possibly due to lack of funds as Mum is disabled and cannot work. Normally if you do not pay your bill Vodafone restrict your service, yes? In our case they didn’t. From November of 2016 up until April of 2018 no payments were made and our service wasn’t restricted. We had no reason to doubt that the bill wasn’t going out as the phones never got restricted. Vodafone never sent a text, letter, email or even made a phone call to notify us that the bill was adding up.
In addition to this the line rental increased from £43.52 for both lines to £43.50 for each line, £87 a month in total. Unfortunately, I have no idea when this was changed as Vodafone’s online billing records only go back 12 months, however in August of 2017 this change had already been made. Again, Vodafone failed to inform us of this. When we finally discovered this in the April of this year, the bill was around the £900 mark.
My mum rang up to find out why this had happened and why Vodafone hadn’t notified us of the failure of billing. She was instantly blamed by Vodafone for not paying the bill and told that it was her fault. Our lines were also restricted. It was finally agreed after many hours of fighting that we would keep our phones and pay £45 a month. £14.25 per line rental totalling £28.50 a month. This is bringing the bill down by a whopping £16.50 a month. We are also now on SIM only contracts and with two and a half year old phones that are beginning to break down.
After a lot of arguing we were finally put through Customer Relations and began speaking with a lady named Sheetal. She has since agreed that the discount was removed prematurely and has refunded us that money, £171 (she claimed it added up to), however I cannot find a refund of this amount on the account anywhere, instead one £130 in March (which is before we even found out about the bill) and one for £66 in May. When I asked Sheetal if she had compared the data usage of our phones against the months where there was no payments made she said she didn’t have the statements and that it would take 48-72 hours to get them and that she would ring us back on the Saturday. That was a week an’ half ago. We are still waiting for a return call from her.
As of the 17th of August 2018 the bill is £707.59.
Despite Mum paying the agreed amount of £45 a month we have had our mobile service frequently restricted. This happens at least twice a month. It has also happened while I’ve been out and heartbreakingly my mum had a fall, which in itself is not that uncommon, and normally she can reach me but since Vodafone had restricted our service she couldn’t call anyone and was stuck on the floor where she had fallen for over two hours. This left her in agony for several days and made me feel extremely guilty. I have since stopped going out in case it happens again.
Two days ago, our service was again restricted despite the payment being made and again we rang up and had an argument with customer relations. Eventually our lines were reconnected and we were told we would receive a call from Sheetal today (30/8/18.) Instead we got a phone call from a man called Asif Shekh. He asked for Mum to pay the bill of over a three month payment plan, £200+ a month (forgive me for not working it out.)
When Mum tried to explain what the she was disabled and that she would never be able to pay over three months he abruptly cut her off and very rudely said ‘Yes, I know that and your daughter helps you. I’ve read the notes.’ If he had read the notes, then he must have read that £45 is all we can afford a month. Why after reading that did he ask for a three month payment plan? When she explained again that she couldn’t pay that much and that £45 is all she can afford he threatened her with our phone numbers being deleted and being taken to court. This left my mum in tears fearing bailiffs. We are now waiting for Sheetal to ring tomorrow (hopefully.)
Ultimately my argument with Vodafone is that they will not admit they made a mistake in failing to either restrict our lines when the bill stopped going through or send out a letter, make a phone call or send a text to inform us. It isn’t about the bill anymore, I just wish they would admit they were wrong and take ownership of the suffering they are putting my mum through.
My advice to any potential Vodafone customer is to run to another company as fast as humanly possible. As if this is how they treat loyal customers I can only dread to think of how they would treat new customers.
Reviewer
stephen lane
Location
Newbury
Date
29/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID. Since we swapped to Vodafone weve had no email for 2 months and awful drop outs on both wifi and internet. 2 Months of phoning Customer service being promised call backs that never happened and then being told theres nothing wrong with the speed so we have to suc it up. Well my mobile is with Vodafone and as soon as that contracts up ...guess?
Reviewer
Mark Jones
Location
Stockport
Date
28/08/2018
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I found it shockingly difficult to speak to anyone who knows what's in the package I signed up for. Everyone I've spoken to about an item which didn't arrive in the post fobs me off to a different department, then i'm put on hold for 10mins in between each question. eventually they explain I have to wait 10 working days. Just another way to stop me trying to resolve the problem for a while.
Reviewer
Jess
Location
Grimsby
Date
28/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I would recommend vodafone to anyone who fancies living without internet for two months. If not, then avoid at all costs. I wish I could comment on the speed but we are still currently waiting for an engineer to pay us a visit. Our first scheduled visit around the start of July had to be cancelled. However, when my partner tried to cancel it he was told that he couldn’t. When the engineer arrived to find that no one was in he called my partner and shouted abuse at him down the phone. Vodafone then rescheduled our appointment for two weeks time. The engineer did not turn up. When we contacted vodafone they had no idea why the engineer didn’t turn up and said they would call in a few days with information. Eventually we had to call them as they had forgotten to call us back. They rescheduled AGAIN for two weeks time on the 1st of August. During our wait, a member of the vodafone team accessed my partners personal details and messaged him on whatsapp which was completely inappropriate. The engineer failed to visit again and when we contacted vodafone, like the last time, they said they would contact us in a few days. Again, they did not. When my partner called they blamed OpenReach and the best they could do is reschedule for the 21st of August. They’ve tried to win us over with a free gift but just like the engineers, it probably won’t turn up either. Vodafone are completely unreliable and from what i’ve read, the wifi isn’t that great either. AVOID!
Reviewer
m richards
Location
bradford west yorks
Date
27/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
signed up for superfast 1 but was signed up for superfast 2 when it all came through the sales guy must get more bonus i guess
so i thought i was going to get a faster service so i decided to live with it
after 4 mnths of speed issues and not even to be able to deliver their lowest guaranteed speed and regular calls to customer service i decided enough is enough
nothing has been fixed like they say they will do if there is an issue
i have now cancelled my contract
the minimum speed i should have got was 55 got 21 no where near what i was promised
the service didnt drop out too often
my advice is stick with what you know
the thing is they are all meant to use the same lines so how one can give slower speeds compared to your previous supplier i do not know
the only thing that changed was my supplier and when i did it was terrible
search for reviews for your new supplier on google before you sign up
Reviewer
Cris
Location
TW2
Date
24/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Incredibly low quality from the start - miscommunication between internal departments, inaccurate information, continuous mistakes with the billing and a massive waste of my time on the phone repeating the unresolved issues again and again.
I would not try them again and certainly wouldn't recommend them!
Reviewer
Criatian
Location
Gheorghiu
Date
23/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They sold me a 50gb with 30£ monthly contract and after 20 days i have to pay 200£.AVOID,money grabbers,hidden conditions.YOU CAN CANCEL ONLY OVER THE PHONE.Hours of calls,droping lines.AVOID!!!
Reviewer
Andrew
Location
Milton Keynes
Date
22/08/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Changed from BT to Vodafone Superfast 2 broadband, with call bundle on the landline. Running up to switch over was set reminders from Vodafone and router arrived as promised. On the day the switch of broadband was seamless and not had any problems with coverage, reliability or speed. On BT my download was 55Mbps and after three weeks is 49Mbps, so a little slower but doesn't cause any issues for Netflix at 4K, iplayer etc. Phone was switched over as I kept the same number don't have caller ID but not investigated that as yet. The Vodafone Router is working well, I have a TPLINK VR9000 which I used with BT as a replacement to their hub, only issue was I tried to retain my existing SSID and password, SSID wasn't an issue but the router imposed rules on the password which meant I had to change every device in the house, which is when you realise how many items you !! Will keep the Vodafone router in place for the time being and the TPLink as backup just in case. Overall, very please with the service so far and saving me a significant amount of money from BT's exorbitant charges.
Reviewer
Dave
Location
Abercarn
Date
21/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone guaranteed 10.8 Mbs upfront in writing, initially all went well with installation etc. After a couple of weeks the internet speed started to cause spooling and drop out, speeds of 7.8 Mbs according to Vodafone but Oopla showed 7 Mbs. Router and incoming box was changed and all okay for a couple of weeks and a repeat of previous problem, Vodafone agreed speed had dropped off to 6.4 Mbs but watching TV and tele-conferencing, not together caused spooling and connection loss. Complained and was given the normal checks and they agreed that the rate had fallen to below the 6.4 and was at 5.8 Mbs, Oopla shows 4.8 Mbs. Final outcome more spooling, line down more often but Vodafone has given a whopping 15% discount on monthly charge and basically said live with it or go to another provider. Problem no Virgin in the area and Openreach will be backup so nothing will change. Speed at box is 21 Mbs so telegraph line is degrading quality to circa 5 Mbs (75%), so money being taken for service provided and maintenance but the latter not being done as distance from box to router calls should provide circa 15 Mbs. Vodafone is not in control of Openreach and therefore supplies rubbish Broadband.
Reviewer
David
Location
GLASGOW
Date
19/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Reliability is awful keeps dropping out
Reviewer
Stephen
Location
Norfolk
Date
15/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Do not consider Vodafone if you need business support. I tried to buy a business broadband and landline package but the engineers did not come on the confirmed date to install it. After repeated calls I was told days later that the engineers had reported a problem with the installation before the installation date, but Vodafone had not passed on this information to me or attempted to reschedule the appointment. All this took a long time to sort out because calls to customer services have to go via home broadband support and incur long delays on hold while they put you though to a business support agent. I was told there is not a direct line phone number for business support. After a great deal of wasted time I have cancelled the contract.
Reviewer
Derek
Location
Dundee
Date
14/08/2018
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Changed from BT to Vodafone and am on Superfast 1 broadband, with voicemail on the landline. Switchover of broadband was seemless and not had any problems with coverage, reliability or speed. Phone was swtiched over and was able to keep the same number but voicemail wasn't added. I phoned up four times until it was finally added on. The staff were very nice each time but the fact I was told three times it was to be added in the next 24 hours, and it never was, was a bit of a nuisance. Also, the line dropped whilst put on hold on two of the calls. So overall I'd recommend as the service itself is good, despite the poor customer service.
Reviewer
Clive Hodgeon
Location
Harrogate
Date
14/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Despite promising me that I could keep my landline number, I have lost it, and the combined forces of the Chief Execs offices at Vodafone and BT seem incapable of retrieving it. Vodafone have now agreed to compensate me. Do not believe them if they say you can keep your number. They will give you a new number and then have no interest in porting your old one.
Reviewer
paul
Location
halifax
Date
13/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
switched from post office to vodafone , a few months ago , i spend most of my time on 4g when home as the broadband is shocking, always dropping out and buffering , when my son comes he cant play games on his phone as the internet is constantly cutting out , rang customer services who told me to download the app and switch channels , did this still rubbish, i just want to use my broadband which im paying good money for, i would not use this broadband again once my contract runs out , very poor
Reviewer
Ash
Location
Central London
Date
12/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Avoid Vodafone like the plague. They are incredibly badly organised, and just don't have the organisational ability to run a broadband service. I had so many issues getting set up - all caused by Vodafone doing things wrong with the installation and mischarging me. They terminated an existing line instead of transferring it, they over charged me - and every time you want to talk to them it's 5 mins of automated telephone bot asking you questions till you get through. Everyone you speak to says something different etc etc - they wont ever email you anything either so you can't have a record of what they said. Just awful customer experience. The router is shoddy and drops out regulary. If you ever want to move they say you have to pay the balance of your contract or sign up to a new 18 month contract - which is basically extortion. Total joke of a company.
Reviewer
Michael Norton
Location
Leeds
Date
12/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking overall service especially customer service, broadband isnt the fastest but ok when it works, about an hour a day, dont actually use it anymore.
First got it everything was fine, week in issues, constant calls palmed off all the time send engineers out, works for a day, got to the point where we are look we just want to cancel it now, oh please just wait until we run our tests everything will be fine, and they gave us that month free ok benefit of doubt we will let you try, 2 weeks still no fix, look we want to cancel oh no you cant now your grace is over you have to pay it off in full if you wish to terminate.
Basically they stalled us for 12 weeks until we were permanently locked in, to this day no fixes, turn router off 6-8 times a day, engineers turn up unannounced then never turn up when you are in. Cannot wait for 12 months of hell to finish
Reviewer
Jack Gibbs
Location
West Sussex
Date
11/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful broadband, awful customer service. Do not buy.
Reviewer
Kerry
Location
Staffordshire
Date
11/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful can't wait to leave my contract. Paying for super fast broadband but getting 7.5 Mbps per second only. Can't stream Netflix unless every one and the cat goes into airport mode on their devices. Have had the router replaced twice and been without broadband for upto 2 months. The 'mansplaining' customer service is awful, like having a cervix makes you instantly unable to figure out WPS! can't wait to leave my contract
Reviewer
RG
Location
London
Date
11/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid using Vodafone! Terrible service!!!!
Had a terrible experience with Vodafone home broadband
- service didn’t start on time so was left without any internet for 3 days which affected my work
- internet is super slow and uses BT openreach line which they don’t mention on the internet
- 30 days cooling off period is a big scam! Called them to cancel within two weeks of installation as internet was rubbish but took a further week for them to cancel and they had the cheek to make me pay for it! Tried to dispute the charge but they are insistent that they’ve done the right thing... I had to chase them 6 times and more to get the cancellation right and till date still haven’t got a cancellation confirmation!!!
AVOID AVOID AVOID!!! Terrible service, super slow internet and staff promises you the world but never gets sorted!
Only going away with bad experience and £22.00 less in the pocket which I’d have donated instead had I known what I was getting myself into! Never going back to Vodafone ever again!
Stick to Virgin Media, at least they have a reliable internet service!
Reviewer
Ather
Location
London
Date
10/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is seriously a joke. Placed my order online, received confirmation and followup direct debit emails. Also received the router and then till the agreed installation day no comms. When contacted webchat on the agreed installation day to find out when to expect and engineer visit, I was told that there is a problem with my order and I need to call call centre.
Called call centre and then was passed around different 3 different departments. Every one had their own version of the issue. In the end, told that vodafone is having an issue with online orders and that I need to place my order again. I decided to end this stupidity there and cancelled the order instead.
Called call centre and then was passed around different departments 3 times. In the end, told that vodafone is having an issue with online order and that I need to place my order again. I decided to end this stupidity and cancelled the order.
Reviewer
Terry
Location
Huntingdon
Date
09/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We tried a number of other providers and they all provide a cheap router which doesn"t even get the signal upstairs (we bought a booster), every Thursday the service grinds to a halt and its a total waste of time trying over the weekend. Like the VW emissions scam Im sure the providers falsify the speed tests as we can even run a movie from Thursday onwards yet the speed tests shows its just above their service contract level. Total scam, then when you call customer services they put you through the same monkey tests every time as if your an idiot, we go through these every fecking day without being patronised by someone reading from a script in India. Its a total rip off, we wont be renewing with Vodafone thats for sure.
Reviewer
Caroline Wiltshire
Location
Bristol
Date
07/08/2018
Ratings
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I called Vodafone to agree I promise to pay. I had my phone stolen and my bill came to £93 pound!! I told them o also had cash stolen from me. They were meant to take £44 out my account on 14th and rest on 23rd. However they took it out my account on 1st August and left me with no money. I h as be children to provide for and now NO MONEY.Even management wont help!! Do t get contract with Vodafone. Robbers!! So disappointed and now in trouble. They'll twist your words to their financial benefit. Massive company yet assistant manager hasn't got the authority or ability to fulfil the verbal agreement. Try hey just don't care
Reviewer
CT78
Location
Chester
Date
06/08/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I switched to Vodafone from TalkTalk as they were unable to match the Vodafone offer which was ten pound a month cheaper and double the speed. The switchover was completely seamless and now getting 75MBPS download and around 20 MBPS upload. The service is 100% reliable and I 100% recommend it.
Reviewer
Sebastien
Location
Aylesbury
Date
04/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting customer service and broadband.
Have had intermittent problems due to a line fault since April 2018, could not work from home, or use broadband for domestic purposes. Despite raising the fault at the beginning of April, upgrading to superfast 2 and Vodafones promises to fix it or get fast internet speeds, the broadband speed and stability got worse down to 2 megabits/second download!.
It took Vodafone 4 months to send an OpenReach engineer to fix the line who stated that this should have been fixed sooner, and now I don't have any working internal phone lines.
Despite all of Vodafones nice customer service representatives and their promises to fix the fault, I have had to endure 4 months of terrible internet with 2 Megabit download speeds and disconnections every 2 to 40 minutes. My experience has been an absolute nightmare, and Vodafone would not let me cancel for breach of contract and wanted to charge me for the remaining months. This is in contravention of their own contract terms for poor service.
I am now referring this case to the Communications Ombudsman and will seek compensation and damages.
Suffice to say, Vodafone is the worst provider of broadband I have ever had in 15 years.
Reviewer
john Fernandes
Location
Swindon
Date
01/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Hii everyone please don't go for Vodafone broadband cause the service is very bad the promiss u 30 day satisfaction but for me it's been 7months from day 1 till today still has issues when I sign up for 1 broadband contract they added 6,7 broadband connection on my account I had no idea wt was going on no 1 is bothered to sort the issues one day they suddenly cancelled my account but my broadband was still working I went in Vodafone store and showed them they were surprised to see my account is cancelled but my broadband is still working then they gave me new account and the guy in Vodafone store he transferred my broadband on my new account in another few weeks the suddenly cancelled my new account and transferred everything back to my old account I didn't even knew I didn't receive letter nor email not text I didn't knew wt was going on I call the every month or atlist 2or 3 times in month to make sure everything is fine they promise you fiber 38mb speed most of the time it's not even 15mb speed I won't recommend this Vodafone broadband to anyone.
Reviewer
wolfy
Location
southampton
Date
01/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
bad service, always turning the hub on and off, if we have a couple of iPads connected to wifi, we cannot stream bbc etc (tv has a wired connection) the wifi range is rubbish.
the speed when doing a speed test shows ok, BUT the packet loss is shocking. voda are only interested in the speed... not the content. usualy put my phone on tethering for everyone to use in our house. we get much better internet doing that.
Reviewer
Liz
Location
Oldham
Date
31/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Switched to Vodafone fibre from basic sky broadband assuming it would be better as basic sky wasn’t great.....but oh no Vodafone fibre is worse than the basic slow sky broadband. I can be the only person browsing on my phone and all I get is that whirling circle all the time. And the app is a joke saying it’s working faster than it should be ...AVOID!!
Reviewer
Diane
Location
Plymouth
Date
30/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Don't touch them with a barge poll. My broadband has been disconnected for almost two weeks in error. If I ring up I am given dates when it might be back up- one definite they said. I am promised call backs which never come. There were problems from the start and I know that a good perportion of the staff know very little about broadband
Reviewer
Shamim
Location
East London
Date
29/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor customer service. Fibre broadband lag or drops or even disconnects for a while. Havent recieved service for 2 months and they could not fix the issue. Told them i would like to cancel and the advisor said either i pay £156 to leave the contract or the down time i had and paid those bills they will not refund. They just found a way to make money out of me. I would not recommend vodafone broadband. Rather go to talktalk, BT or plusnet.
Reviewer
Colin
Location
Teesside
Date
27/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I switched to Vodafone 3 months ago I hag been with ORIGIN ,Vodafone had 4 goes at getting my address right sent a router which did not work because they had my going live date 17/04/18 it was supposed to be now its a week later new router arrives plus I it messed about then rang Vodafone only to be told it was going to be ANOTHER week before I went live eventually ,,,,,I was getting 70 mbs which I was happy with ,I token the original router back to my local store STOCKTON told them the speeds I was getting oh no it should be 72?mbs I was give a pice of paper with instruction how to adjust my router tires despite 20 or more attempts I could not even access the page I needed I have spoke to staff in the various areas STOCKTON MIDDLESBROUGH NEWCASTLE THEY HAVE NOT GOT the foggiest IDEA it's different with the phone side but broadband forget it it's a phone call to whoever I am reasonably happy with it but the last week it's taking longer to get pages I've just done a speed check using this sites speedchecker and I'm getting 6 56 MBS wow that is worse than ORIGIN but you have to use the app Vodafone use OOKLA its called and I have done a check 9mbs download 10 mbs upload aLONG LONG way short it THE promised 72 a long way .at the moment 27 july 11 am here in Teesside it's banging and clattering thunder storms SO maybe that COULD be a contributory factor who knows and as Vodafone is the third isp I've had in a year I'm just going to accept it life's to BLOODY short to waste time we these WALLIES bye folks
Reviewer
Alex
Location
Canada Water
Date
26/07/2018
Ratings
Customer Service
2.00 stars
Comments:
Terrible experience! I was on a call for 45 minutes to set up a home broadband account and at the end they told me that they can't provide this for my flat. First they could have checked from the beginning. Second their website was saying that they do provide broadband to my address!!!!!
Reviewer
Lina
Location
manchester
Date
26/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away, poor speed, poor service with no actual problem solving and 93£ cancellation fee when you want to leave.
Reviewer
J H
Location
Cardiff
Date
24/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Comments:
Vodafone seem to believe that a 15% discount is acceptable to provide a substandard and poor broadband service. Over the previous 6 months since the start of my contract I have to get it touch with Vodafone every 2 weeks because it lacks speed. Vodafone app does not let me claim my discount.
Reviewer
Mark J
Location
Grimsby
Date
24/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone Broadband is very unstable always cutting out, struggles to play videos on you tube on the 30mb fibre swapped from BT definitely not as good, cancelled in the 30 day cooling off period worth paying a bit more and getting Virgin I would say.
Reviewer
Pauline
Location
Taunton
Date
23/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So arranged to have Vodaphone Fibre June 21, via chat. All arranged or so I thought to be connected 23 July, they put up a DD 22nd June....not taking any chances there. Today is 23 July, router arrived a couple of days ago so all set up and ready !!!! Router on since midnight 22nd but no connection by 4pm so I phoned, guess what THEY HAD CANCELLED THE ORDER 2 DAYS AGO, apparently not enough info on joining, they hadnt bothered to phone or email or god forbid write to tell me. CS guy offered to put me through to "correct dept" as they would sort it, told him it could stay cancelled since they did not even have the common courtesy to inform me. Vodaphone your customer attitude is abysmal.
Reviewer
Richard
Location
Torquay
Date
23/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I switched to Vodafone after BT put their prices up again. It couldn’t have been simpler and Vodafone were superb. The new router is better than the BT router too. It all happened by 9.00 am on the day of switchover. I had a lot of pressure from BT not to move away from them, in my view it was heavy handed and OTT.
Reviewer
Lucas
Location
Wiltshire
Date
22/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
The speed of the broadband is great when the line is stable... Since we took out the contract with Vodafone 5 months ago we have had 4-5 dropouts a day and maximum of 3 days with no dropouts! Their support is friendly but repetitive and goes around and around with tests that just don't work but they refuse to try anything new, replace hardware or let me talk to the next level of support. Unless you enjoy spending your time on the phone being told the same thing over and over please avoid for your own sanity!!
Reviewer
Alex
Location
London
Date
21/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am appalled at the level of disservice provided by Vodafone over the last 14 months.
I have lost countless hours of my life on the phone, trying to resolve issues caused by Vodafone's wrongdoings.
Here's a description of my experience trying to order Vodafone home broadband:
I order broadband and on three separate occasions the Openreach engineer does not turn up at my house to fit the internet. Vodafone blamed Openreach and vice versa on each occasion for the incorrect communication that caused the mistake. Either way I lost three seperate days of annual leave as a result.
Several text messages were also sent to my phone saying that an engineer was due to get sent out. Luckily I phoned Vodafone first, before booking another day off work, who informed me that these messages were incorrect.
It took me close to four months till the internet eventually got fitted. Which was frustrating as I know that if I had went with Virgin, it could have been done within 5 working days.
While all this was happening, I made a number of complaints over the phone and had to explain my story countless times to different people. I was passed from person to person, but nothing ever really got resolved and I felt my complaint was never taken seriously.
I spoke with someone in a more senior position, who said to compensate me for my inconveniences he would give me a free dongle device, so I had internet in the interim. He told me it would cost me no money, but I had to sign up to it and he would credit my account so I would never pay.
I found out this week, that Vodafone have been charging me £32 a month for the last 14 months to use this device and that the whole time I have been using that device in my flat for internet and that the £21 broadband I ordered was never fitted when the engineer came out. He simply fitted the slower and more expensive Mifi device instead - which was not what I ordered.
I complained over the phone about this several days again and I was told that someone would phone me back after looking into my case - I received no call.
I received a text message to my phone saying that an engineer would be visiting my flat to fit the broadband, even though I didn't schedule a time with anyone (I am at work a the time that came through on the text).
In short, as a long-standing Vodafone customer, I find the way I have been treated disgraceful. I have been misled, miss sold to and been caused a lot of unnecessary stress.
I have lost all faith in this company. This letter is purely for documentation purposes.
Reviewer
D
Location
Manchester
Date
20/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Fast, reliable no issues in 18 months.
Reviewer
DEEPINDER
Location
KEMPSTON
Date
19/07/2018
Comments:
I was promised that they would go live in 10 days which never happened and i was without any internet for over a month waiting for them to install the cable outside .Do not risk ,unprofessional company.
Reviewer
Raq
Location
Guildford
Date
18/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I switched from BT a month ago. The switch went smoothly on the day promised. I havent checked the speed but it has been enough to watch copious amounts of Netflix without buffering. I am very happy with the service. Plus I just realised I now have free voicemail on my landline. So overall getting as good service for half the price. Would recommend.
Reviewer
Peter
Location
MAIDSTONE
Date
16/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Absolutely shocking customer service experience from the moment I placed my order. Engineer visit was confirmed for the wrong date twice then actually happened in the afternoon instead of the morning. Router delivery was arranged for the wrong address, on the wrong day and then incorrectly rearranged for the same address at a different time. When you phone customer services they do not make notes which are accessible to livechat. The service syncs at 45meg when on the engineers diagnostic equipment it should have been closer to 80 - vodafone support refused to call me back, then sent me a text message blaming my wifi (this is a sync speed issue), they were not interested in putting my call through to openreach and went straight for the 15% money back without doing any further investigation - still within my cooling off period, considering trying someone else.
Reviewer
Mick richards
Location
Bradford west yorkshire
Date
14/07/2018
Ratings
Customer Service
2.00 stars
Reliability
3.00 stars
Comments:
Swapped to vodaphone fibre June 2018 was told I would get a great speed all went smooth in the transition etc that's where it ended as soon as I got connection
Was sold all whistles and bells and the promise that if the speed was an issue they would resolve it and reduce the price until fixed
Well been with them now two months the speed is not fixed it's the slowest speed I've ever had and my bill is lower that's it
And they have told me I have the right to cancel as they have not delivered what they said they could can't even deliver the minimum speed guarentee either
Big mistake swapping services sounded great with all the promises of doing what other companies don't
I would have happily paid more for a higher speed didn't join to get a lower speed
Joined to get a promised better speed and service from a company as big as vodaphone you think they would be able to deliver
Not make false promises
Reviewer
james
Location
Lincoln
Date
10/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had a great deal with my broadband from Vodafone and it initially seemed ok, but more and more the problem has been connecting to the wifi, I can't help but think the wifi router is rubbish and it is time for a new and upgraded one. perhaps then my loyalty would not be in question.
Reviewer
Anth
Location
durham
Date
09/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Vodafone broadband not that good and no wonder they say if they don't get your guaranteed speed then you 15% off your bill reason is because they don't want you to leave and tech team was much use as a chocolate fireguard like bt and there corroded old technology lines what have been paid for over and over in ripoff line rental .Would I recommend these no as only getting the min speed which I don't know why they say on the stupid bt website btween 23mbps and 32mbps when you lucky to get min speed . ripoff Britain
Reviewer
Douglas
Location
Scotland/ Aberdeen
Date
08/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have tried to set up broadband with Vadafone for almost a month now. Making my order over the phone, Vadafone put in the wrong address. When I phoned to tell them this, they pushed my order forward an extra month, despite it being their fault. I then phones customer complaints who were to phone me back at 4.30. They called at 2.30. I then called again and was garunteed an activation date for the 16/07/18, which I was happy to accept. (Bear in mind I was originally meant to have internet on the 06/07/18). I then received an email from Vadafone telling me I'd get internet activated on the 20/07/18. 4 days after I was "garunteed" activation my comaints. Terrible expereicne, no one seems to know what they're doing...
Reviewer
M. M.
Location
Bathgate
Date
06/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've switched to Vodafone from a Sky almost a month ago.
From day one speeds dropped to 1/3 of a Sky speed, support was fairly easy to reach, but haven't proposed any help. After 10 working days (as they said that I have to wait till line will "stabilise") they organised BT OpenReach to come and check the line.
Unfortunately long story short, almost month later I end up without a broadband connection, without information when broadband will start working again.
For some reason Sky has worked > 2 years on a same line (with faulty line ?) and was fine, since Vodafone took over speed degraded and then dropped completely.
Useless and extremely annoying.
Avoid like plague !
Reviewer
Anna
Location
London
Date
05/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Joined Vodafone Broadband recently and already leaving. Despite their promise of guaranteed minimum speed the speed has been very poor hardly reaching 10Mbps when it should be at least 35Mbps!! We had countless webchats and phonecalls and none of the playing with the settings, changing channel etc etc helped at all. Apparently according to many other unhappy customers the problem is the low quality router they provide you with! Goodbye Vodafone!
Reviewer
Matthew Shine
Location
London
Date
29/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worthless company.
Signed up for Vodafone fibre broadband and landline telephone on 4th of May, and was given an activation date of the 21st of May.
That date came and went, no service. Called and was given a new date of 24th of May. That date came, no service.
Called and was given a new date of 30th of May, guess what? No service...
Called and given new date of 7th of June. You'll never guess... NO SERVICE...
Was away for a while, called them on 20th of June. Was told it would be working in 48 hours, and that they would call be back to confirm.
Got no call back, and no service 4 days later...
Called on 25th of June. Spoke to someone with a brain that did some tests and arranged for an engineer to look at the exchange. On the 27th of June I got a call stating they needed to visit my home to check the cabling.
Engineer attends on the 29th of June, and says the cabling at the exchange hasn't been done at all.
They will forward the info to someone else that will need to attend at street level again, and gave no ETA...
Avoid Vodafone at all costs...
Reviewer
Alan
Location
Glasgow
Date
28/06/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very happy with everything that Vodafone are providing in terms of their home broadband. The service, speed, cost, set-up, information they send are all first class. Have recommended the service to my friends as I believe it's great value.
Reviewer
Sam
Location
Wokingham
Date
27/06/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have recently joined. Was kept informed of my order every step of the way. Broadband went live on the day stated and very happy with the speed so far. Router seems fine and get a good signal
Reviewer
Tim
Location
Southampton
Date
27/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Abysmal. Just abysmal...
I took up Vodafone broadband as I was a mobile customer too, but this service was so bad it has lead me to leave Vodafone fully as a customer.
At first the broadband would work for 30 secs before dropping out for 45sec, this then grew to 90secs of dropout. After a week I'd had enough, I have never experienced this with broadband. Completely unusable. I went with another leading provider within 14 days cooling off period.
I will stick with one of the big names sadly as it will cost more. But the broadband service provided is much more reliable.
Reviewer
jackie
Location
sheffield
Date
24/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
VODAPHONE-AVOID...AVOID..AVOID
I switched to Vodaphone as I wanted to block certain websites..this worked for a few weeks ONLY, after 4 calls and 4 hours on the phone this still wasn't back working and Vodaphone tried to blame me NEVER AGAIN
Reviewer
Doug
Location
Devon
Date
24/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling charges with Vodaphone. I received a £215 bill for one month. I had only one warning during that time indicating my data was over. I found several cases of this on forums. I will no longer use Vodaphone. If you use it make sure you check that your phone is connected to your wifi and not accidentally pushed off or you will be bankrupted. This is the only way I can explain my data usage. Customer service was completely unsympathetic to this issue.
Reviewer
Phil
Location
Burton
Date
23/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t bother. Really poor speed, drop connection quite often. They tell you a sync speed on their app ( like me telling you a can run 100m in 9.58 seconds ) we all know I can’t but I told you it’s true so it’s got to be !!!!
Got out of my contract in the 30 day get out period , thank god, don’t think I could cope with 18 months of a better upload speed than download!!! No joke this day and age.
About time something was done by the government about such poor speeds and promises . Roll on when I can get virgin in my area. Back to BT for now ( as long as they don’t start slowing me down again !! )
Reviewer
First time switcher
Location
Guildford
Date
23/06/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I switched yesterday. It went smoothly, absolutely no problems at all. As for the speed, I have gone for the lowest fibre option. Last night I streamed a film via Amazon prime and had no issues. I obviously can't comment on reliability yet, but so far I have the same service as my BT fibre for almost half the price.
Reviewer
Sam
Location
Manchester
Date
22/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The worst provider ever. Highly incompetent staff who tell you lies. Openreach think they are a joke. I was left without a broadband for 20 days. Will never use them again
Reviewer
Georgina Wright
Location
Streatham, London
Date
22/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
when the service was finally up and running it is very good, but beware the switch process was full of problems which took 6 weeks to rectify only after I had to do all the chasing to get Vodafone to do as they had promised. customer service was absolutely pathetic, and we were continually lied to. I would recommend that you consider another service provider
Reviewer
Jabei
Location
Southampton
Date
20/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've switched broadband providers fairly often and have never had issues....until now.
Vodafone are quite safely the most incompetent provider (and probably ANY company in any field) I have ever dealt with. I didn't even get as far as getting a connection before cancelling.
The router provided didn't work....fair enough..that happens. A replacement was due to be sent within 5 WORKING DAYS....meanwhile the line had switched so I was offline. I thought at this point that 5 days was bad enough but worse was to come. On the 5th day I rang for an update and ETA....guess what? the router had not been ordered...."it will definitely be there in the next 3 days". On the third day I rang for and ETA....guess what?...it hadn't been ordered or sent.
10 days so far without internet....which, granted, is a first world problem but nonetheless, as I am self-employed and work from home caused a great deal of inconvenience. The compensation offer?...a month's free line rental.
Bye bye Vodafone....officially the worst company I have ever had the misfortune to deal with. Unfortunately I can't give zero stars otherwise I would.
Reviewer
GadgetBob
Location
Berkshire
Date
15/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was tempted to switch from BT to Vodafone......what a mistake.
1. Continual internet drop outs making video and gaming playback impossible.
2. Can’t use range extenders with Vodafone router
3 can’t use 3rd party routers with Vodafone- this is critical if you have your own internal network or servers.
4. Can’t access our NASDRIVE remotely cos the Vodafone firewall prevents access.
We’ve gone back to BT. It might cost more but at least we e got connectivity.
Reviewer
Bianca
Location
Miles
Date
14/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID!! I bought for both our properties and I'm sure dial up was better, it disconnects CONSTANTLY!! Don't even try streaming a film. Even ad advert buffers. Worst decision I ever made. Had technicians out, logged calls, its just horrendous. No resolution but they'll take my money thanks very much. Don't do it.
Reviewer
Ola K
Location
London
Date
10/06/2018
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Have had broadband with EE, TalkTalk, Plusnet and then decided to upgrade to Fibre for the first time with Vodafone on an 18 month contract. Now I keep having an issue with poor connection with a service that is suppose to be fibre and more bandwidth than my previous broadband providers and being a single user as I live alone and sharing the connection with no one and yet I keep getting poor connection or no connection messages on device and streaming service despite sharing with no one. I find the service very slow and poor at odd times during the day, weekends and evenings for a fibre broadband service and can't wait for contract to end.
Reviewer
Jas
Location
Durham
Date
07/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Shambolic service. promised speed not given.
Spent hours to resolve. Still ongoing.
Reviewer
Joseph
Location
Date
07/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid like leprosy. Broadband service cancelled in the first month as service was rubbish (connection stopped working every 2-3 minutes) in the first month I had to contact customer service around 10 times, they did not fix it. After I swapped broadband they kept charging me months. In the last 6 months I tried to get my money back. They promised me the refund in 5-10days and they always forgot to send the money. I have printed all the conversations so time to ask for legal help.
Reviewer
singh
Location
Weston super mare
Date
06/06/2018
Ratings
Customer Service
1.00 stars
Comments:
I ordered broadband from them on 21st may which they promised that my services will be activate on on 4th of june and I will receive router within week after placing an order. Today is 6th of june and I am still waiting for router and my broadband service activated on 4th of june. Their bill payment started and I spoke to staff everyday from 2nd of june and everyone saying it will come next day and they wasted week. Today I spoke to paul which is english guy and he don't understand english. When I asked him to can I spoke to your supervisor or manager then he clearly refused and said to me that first I have to tell him reason which I already explained him before requesting to speak to manager. I thought from last week I was speaking every day with staff and they couldn't help, so I will raise issue to their superior people and they can help me out. But I am very disappointed with vodafone and it will be my first and last order.
Reviewer
MrG
Location
London
Date
05/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Swtiched from BT, good but expensive.
Router regularly reboots. Connection drops on broadbancd both wired and wireless.
Pages very slow to load yet somehow it does OK on speed tests.
Customer service very poor.
But worst of all I am not allowed to get Vodafone mobile phone contract via any third party whilst I have BB with them.
Shambles
Reviewer
Stephen
Location
Leeds
Date
31/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Have had broadband with sky, BT and Vodafone. Had a longstanding issue with poor connection across all providers and Vodafone were the only provider who found the issue and resolved it quickly and efficiently. Great service great speed and the router is good too
Reviewer
Marcus
Location
Northern Ireland
Date
31/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
At the start of my order, Vodafone missed the connection date by almost 3 months blaming our exchange and said it needed work done on it. Considering I had BT Infinity for years before, I wondered what was wrong; especially as my neighbours, who have BT and Sky had no such problems.
Not a great start, but Vodafone was very helpful and provided us with free mobile data during that time.
When finally up and running, I noticed the speed was getting slower as time went on.
It started off at 69mbps slowly going to 55mbps, which I did not mind because it was enough for our usage.
When with BT I averaged 74.6 and only had the odd disconnection.
Recently disconnects started happening, and huge amounts of FEC and some CRC errors. I phoned Vodafone and they agreed an issue was there and arranged for a BT engineer to call out saying I had a RAIN issue. The engineer called out, said it was not RAIN, and proceeded to change my master socket faceplate and fixed some loose wires that he noticed were loose at the cabinet.
The issue still wasn't fixed, leading to another engineer visit to do a lift and shift at the exchange and some more tinkering with the wires coming into the house.
I left it for a few days, but things are the same. I am left with a connection that has disconnected 3 times yesterday and 14hrs connected today that I had to reset manually because the connection went stale. I phoned Vodafone support who insisted that no issue is present and took me through the range of useless tier 1 support stuff that was never going to check things. In the end, the lady agreed to raise another ticket with second line support who were to ring me back within 24 hours. Over 24 hours have now passed, and no return call.
The Router, as you would expect, is not great - poor wifi that cant cover my terrace house and lacking management features like QoS.
My impression of Vodafone is that there is lower speed than BT, never mind the shaky start, and now there is the issue of the unresolved fault that I feel Vodafone has washed their hands of.
I would never recommend Vodafone Broadband to anyone and even if they fix my issue tomorrow and it stayed fully working, I will still be leaving as soon as my contract ends.
These are my own opinions based on my personal experience.
Reviewer
James
Location
Rhondda
Date
31/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Immensely happy with Vodafone. Was previously on Post Office, calls and broadband. since the switch we're getting greater than 10x faster download speeds (6~mb to current 62-71mb, both confirmed on Vodafone App and Ookla) and it makes all the difference. Had the occasional drop out, but they are usually resolved within 30 seconds, far quicker than any we had with PO, and those are very rare. Wit the £4 add on for weekend and evening calls, were paying almost exactly the same for better speed, better service, and the same phone line. Could not be happier.
Reviewer
Rob
Location
Middlesex
Date
31/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I often feel that people will only review when there is a problem and therefore, reviews are generally biased towards the negative. I saw an offer from Vodafone offering fibre broadband for £20 a month with 24/7 calls, which I could add and takeaway at my leisure, for £8. My then existing supplier, Talk Talk, could not match that. They got a little closer after I had already given them notice to quit, which is really quite ludicrous. So Vodafone was my choice. Throughout the process, Vodafone kept me informed of my "going live" date. When I called them about the delivery of my router, I was assured that it would be delivered on time. Sure enough, within a day of that call, I had my new router. On the day of the switch over, I was out but plugged in my new router the night before, so it would be ready. As it turned out, my day was long and I didn't get back until the early hours of the next day. Naturally, I checked my broadband. All appeared well, two solid green lights were on the router but at first, I couldn't get my laptop connected via wifi. I merely powered the router on and off and restarted my laptop and there is was. A download speed of nearly 38 mbps and an upload speed of nearly 9. Bearing in mind that was the speed I requested, it all looked pretty darn good to me. The wifi signal appears very good, no problems at all in all rooms in my house and at this stage, everything appears solid enough. The router itself is very neat and modern looking and I was told how to get inside the router to change the wireless name and password, which I will do later today. Vodafone were able to port my telephone number without any issues, although I was on BT Openreach lines in the first place, so that made it easier. I felt the whole switchover process was handled perfectly, the communication with Vodafone was excellent and although very early days, I can only say that I am delighted with it all. My non fibre speed with Talk Talk was always around 6 mbps download and around .80 upload, so the speed I have now is equivalent to a snake! For my needs, the 38 mpbs service was perfectly adequate. Regards the price, well in real terms I am getting this cheaper than I would have done with Talk Talk. Talk Talk were trying to retain me my giving me half price calls but when I asked what would happen if I were away for a month or so and dropped the calls part of the package and then re-instated them, they told me they would go back at the full price, so that would bring the price of fibre and calls to £33.50 and they would not budge from that. With Vodafone, I am paying £28, with the assurance that if I took calls away from time to time, they would be reinstated at the same price £8. What I have also been impressed with from Vodafone, it their no nonsense approach to pricing without all these ridiculous add ons that competitors try to sell you, for example tv etc. I don't require any of that. Vodafone's pricing and contract arrangements were clear and concise. I would highly recommend.
Reviewer
Michael
Location
Brighton
Date
28/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible avoid like the plague! Internet data stops and things time out but Vodafone say it’s a WiFi issue and they contract allows for this? Doesn’t happen any my other house with a different provider or when I visit friends etc?
Reviewer
SB
Location
London
Date
26/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very Poor ordered broadband every check was done payment done, then 2 weeks later broadband was cancelled for no apparent reason I was not informed after ringing three times to chase up was told I had to start the whole process again. avoid Vodafone
Reviewer
Palmer
Location
UK
Date
25/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Failed to switch my broadband correctly. Paying £42 to BT instead of the £25 promised. Vodafone blame BT even though they share the same network. They said they will handle the switch but in the end blame the customer. Useless service, lies and contradictions. Never again.
Reviewer
Craig
Location
Northampton
Date
23/05/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Comments:
In my experience doesn’t live up to standards, a lot of cutting out and the speed doesn’t live up to what was advertised
Reviewer
Gemma
Location
Surrey
Date
23/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We switched to Vodafone as we are mobile customers and the price was so good. I regret this hugely. The speed was very slow and meant we could not watch films despite paying for fastest speed. After hours of phone calls where we were told the speed was acceptable and numerous hoops we had to jump through at home to try speed it up (no engineer was ever offered) we have decided to cancel. It is so bad that we have paid around £200 to get out of our contract early and go back to sky. Do not use this supplier.
Reviewer
Filipe Tiago
Location
Coalville - Leicester
Date
22/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Comments:
After contact about a free instalion, advertised on their website, i was asked for a technician visit with a 60ish pound cost. A true joke. False advertisement like this should be punished.
Reviewer
Mr Cook
Location
Wales
Date
15/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
All references to 'lies' below are my honest opinion based on my experiences, I have used the term as I believe it to be the most accurate description. I repeat opinion rather than fact, for legal reasons.
In our experience Vodafone Broadband, drops out a lot, does not reach the promised speeds, has dreadful ping times and when you contact them they appear to lie to you, then appear to lie some more and never so much as bother responding in the way requested (The lies I refer to relate to their reason for low broadband speeds (less than 15mbps when our line is capable of 60+mbps)
being broadbandd wireless interference stating I was too far from the router despite being plugged in via ethernet, that to allow a third party router would result in their licence being withdrawn, that because their router stated 59mbps all other measurements (which, moneysupermarket, uSwitch etc broadband speed tests were wrong) and that they would call or email in response as requested - all untrue, you can decide if untrue statements are in fact lies or if I have misinterpreted these, you decide.
Not once did they call me on the number the call was requested on or reply via email - they did call my partner's phone despite specifically being asked not to - way to go - excellent display of listening and complying with a request from a customer.
Oh and try buying a router of your own to use (in our case for enhanced parental controls), good luck with filtering through the seemingly pre prepared scripted lies relating to that. (Really would this result in their 'licence' being revoked - seriously!!) If so why have they not lost it when their own forum is littered with how some customers have managed to use third party router (try typing in searches about using third party routers on vodafone to see for yourself)
If I could escape the contract and go elsewhere for a higher the cost I would do so without a second thought.
If you want awful service go for it otherwise go elsewhere.
Poorly trained staff, seemingly pre scripted untruths - the most truthful response I have had is that they can't help - I suspect that it is more won't than can't but that part is also opinion.
Vodafone gained a broadband customer until the end of the contract but will almost certainly lose our business plus my partner's mobile business and there is no chance I will use them when I am looking for a new mobile provider in the next few months.
Vodafone have effectively made a great case for me to use a different supplier - perhaps they should get commission for that.
Way to go Vodafone - oh and I also reported their speed guarantee advert to the ASA - the response being that Vodafone are already under investigation for that, the outcome of this is not yet known, at least by me. ( Not just us noticing an issue with this then)
Again, way to go Vodafone, why not just cut me off and keep taking the money as it's about the only base not covered so far in terms of destroying any trust I had in them.
One thing is they, after some complaint, applied a 15% discount we did not ask for although I had complained that their router appeared to overstate the speed presumably to avoid giving the discount for speeds below the guarantee, all we asked for was what we paid for being the broadband speed - which Vodafone stated that BT confirmed not to be possible despite the speeds having been provided with our previous supplier also using the openreach network (another seemingly in true statement via Vodafone), I suppose the discount is small consolation.
Well there you have it, speeds way lower than our previous supplier, frequent drop outs, refusal to allow us to use a router with enhanced parental controls, customer contact littered with seemingly untrue statements, awful ping times and failures to so much as follow simple customer request to correspond in the way requested.
I'll get the above won't appear in their next advert.
Did I mention the above has produced unhappy customers?
Reviewer
Piper
Location
Wiltshire
Date
15/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Vodafone 76mb Service £24pcm
Started with the 38mbs service, on go live date I connected router but no service. Rang Vodafone and they had to "flick a switch" at their end. Within 5 minutes connected.
Router App confirmed sync at 40mbs. Ookla confirmed similar.
A year on and upgraded to 76mbs at the discounted rate of £24pcm. Router app confirmed sync at 79.9mbs. On WiFi I'm averaging about 74mbs downstairs and about 65mbs at to of house.
Had a few issues with WiFi dropping out. Vodafone were very good, we worked together to rule out issues one by one. A replacement router fixed the fault.
Billing is accurate.
Customer service really do try to help and are a far very from Vodafone's legendary mobile phone customer service of old (not a compliment). From my experience (and people may choose to agree or disagree with this) when there are issues it can frequently be because the customer hasn't listened and followed instructions.
All in all it is a good service for a good price with good customer service. Would I recommend? If you are in a fibre area then definitely yes.
Reviewer
Ian
Location
Merseyside
Date
12/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could a review for minus 5 stars I certainly would. Throughout my whole experience of broadband from the initial receiving of router to today it has been absolutely appalling! Waited a week after the so called go live date to be fobbed off by Vodafone blaming everyone and everything but themselves, to date after 12 months of constant communication with them have still not received promotional gift of £75 shopping card, again Vodafone blaming everyone even me for me not receiving it (I did everything that was required to receive the gift ie registering on the correct date when asked to abd communicating with 3rd party company TLC who process the gift card) Now as I write this I have been waiting 72 hours to have my broadband and landline to go active again which vodafone are blaming BT for its an absolute joke. DO NOT SIGN UP FOR BROADBAND they should have stuck to mobile phone coverage it's a disgrace.
Reviewer
Colin
Location
TEESSIDE
Date
10/05/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Well well somebody worse than my other ISP TALKTALK and ORIGIN yes after all the cock ups trying to change my address 4 goes that took 2 router was supposed to go live 11 April then told it was a new order it would be 17 April router arrive plug it in no joy ,rang VODAPONE only to be told it was 24 when I was going live DOH many apologies offered and accepted .finally went live 30 Mb was the speed rang somebody on Sunday of this week told them my probs downloaded on OOKLA speed tester .then told to monitor the speeds ,received text telling me no fault on the line but speed was upto 58Mb I returned my first router to my local VODAPONE told them my problems given instructions of how to increase speeds I've tried to access this 192.168.1.1 10 or more times it gave me a temporary password and despite talking to somebody last night and somebody this morning I'm no further forward ,this person I spoke to promised a return call that was at 8.23 it's now9.50 obviously I'm not of any priority ,this I've seen on reviews of VODAPHONE on this site also somebody again on this site was told by a VODAPHONE team leader that customer service was crap I think was the word used so what now ? I think I,l send this router back to attached to a house brick ,just joking it's a bloody mind field this bloody internet providers it really is Tara folks I'll keep u posted
Reviewer
Ian
Location
London
Date
09/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Failed utterly to meet their promised go live date. Called them on the day and they then promised a further 14 days. Don't bother with Vodafone. They don't want your business
Reviewer
JB
Location
Omagh Northern Ireland
Date
08/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I read some very poor reviews of Vodafone broadband. Despite this, I took a chance for a few reasons. Firstly, they're £30 per month cheaper than BT. Secondly, I've had excellent service from them for my mobile phone accounts. And thirdly, they have a minimum speed guarantee or money back. Also, I was going on the belief that if the line was fast and reliable with BT (it was), it'd be a good foundation for Vodafone to work on. I have absolutely no idea if there's any technical merit in this belief, but I went with it anyway! My go-live date was 02-05-2018. No service by midnight, so I contacted them the next morning. They stated that BT/Openreach hadn't done what they were supposed to at their end. They said they'd look into it and get back to me. They apologised and credited my phone and my partner's phone with 50Gb of data each by way of apology and to see us through. Soon after, I received an email from BT that confirmed what Vodafone had told me. The service kicked in the next day. First day speed, 20Mbps. Next day, up to 32. Currently sitting at 46. I've paid for 76, guaranteed 55, and it seems to be gradually climbing in that direction. Their hub looks great, has good coverage in my 3 bedroom bungalow (performs better than BT hub in a blackspot in master bedroom) and I have not experienced any drop in service thus far. I have 4 firesticks, 4 echo dots, 2 smartphones, 2 tablets, 2 games consoles and 3 smart home devices connected to the hub. Six or seven of these devices could be operating simultaneously, and I have had no issues. So, one week in and I'm very happy. I know it's early days, but so far, so good. And I also have to say that I've always had very good customer service from Vodafone, and this time was no different. It appears that they are making a genuine attempt to mend their reputation in this regard, although as stated, I've never had a bad experience.
Reviewer
Greg
Location
London
Date
08/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered the broadband over a month ago and it is still not working. Customer service is appalling. I have had to call them several times to get the process forward. Customer service poorly trained with many taking incorrect steps. This is truly disgraceful.
Reviewer
Andy C
Location
Stalybridge
Date
07/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Having been on this review site before making my choice of broadband provider, it was evident that every mainstream provider has exactly the same level of bad reviews, so my decision was based on my own gut feeling instead of reliable internet reviews, it seems it’s true that a huge majority of internet reviewers only post because they want to share their bad experience, and people who have had a perfectly satisfactory experience seldom share it online. So I would like to post mine here. I chose Vodafone mainly because their super fast 2 fibre deal was £12 cheaper per month than Sky. We were moving house so my previous provider ruled themselves out due to inability to provide a service at my new address.... strange as I have moved to a more urban area. Anyway, switch on day I had no service by 7pm. I rang customer service and they had sorted it within an hour, I was away from home at the time so they rang my wife at home and sorted it out with her. Job done. A week in I am more than happy with the service. I have had no interruptions to my service, I have streamed a few premier league games and am getting upwards of 60 mbps speeds. The only negative so far is that my house is a three storey new build and in the top floor en suite the wifi signal is very weak. Apart from that minor I would recommend Vodafone broadband.
Reviewer
Ena
Location
London
Date
04/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful broadband service and really rude customer service. Never ever sign up for Vodafone broadband. They have been terrible from the start.
Reviewer
Burjus
Location
Derby
Date
03/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Extremely bad customer service, very disorganised, no coordination between employees, everyone is saying different things!!! I referred this service to my friend and he has to wait 2 months to get the service. Now, I wanted t transfer the ownership of one broadband to my friend and this is what happened since last 5 days:
I called them today and they said the transfer of ownership will start on 23rd of May and I need to fill a form on that day?! Before 3 days I spoke with another person at Vodaphone and he told me that the transfer of ownership will start on 2nd of May and he gave me a link to a form and asked me to fill it and I did, Last week we filled another form at a Vodaphone store in Derby City in the UK transfer the ownership and they said it would happen in 10 days!!!. They sent me 2 emails asking me to call the department of transferring but when I am calling them everyone is saying different things. NOT recommended unless if you want to make yourself in a big trouble. I would never refer to anyone or recommend to anyone else
Reviewer
paul
Location
ballywalter northern ireland
Date
02/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
have vodafone for 2 months now great speed but there routher is useless got negear d7000 speed is quicker wifi excellent all around the house pity about there routher speed as quicker than bt
Reviewer
shahinoor
Location
wokingham
Date
02/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
The issue is we have spent 2 month without our previous landline number with the time still growing.
we had original stated that we would need to have our old number from virgin media( originally from talk talk and bt before that)this was before we had the internet and landline installed.
This first request seemed to have done nothing in the way of them doing anything as we had to call virgin media for the request and virgin had not seen a request from Vodafone.
Then we called Vodafone a further 3 time before success we had a date of when would receive our old number. the Day comes and still nothing no old number.
there is a waiting time of 2 weeks between each call meaning that we are now far out from the 30 day cancellation but if they had said we can't get numbers from Virgin Media we would have never moved to them.
Reviewer
Robert Booth
Location
Bristol
Date
01/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
How I hate this company!
I was visiting the UK for one month! I went into one of thier shops to get a pay as you go deal to cover my stay.
I was told that it was not the way to do it by enthusiastic sales people.
The way to go is get a months contract and cancel the next day. This used the 30 day cancellation procedure.This saved about 30 pound!
I took their advice. During the month I had problems with them and lost the will to live trying to talk somewhere in the world to an operator I could not understand and went ruthlessly through his script!
I went back to Thailand thinking I was rid of them for ever, only to find they took 240 pound out of my account for early cancelling!
I guess those salespeople got commission!!
They have won! They can keep the money! Life is too short to challenge them!
Never ever again will I consider this horrendous company!
Review of Vodafone
Robert Booth
Reviewer
Jason
Location
Southend
Date
30/04/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Day one on Vodafone broadband and already my speed is 10meg faster than promised. Setup/order was speedy with no problems. Good to see virgin media lied to me when I left them and was told I wouldn’t get more than 10meg ! Amazing Price and Service!!
Time will truly tell , but it’s an fantastic start !
Reviewer
sharron
Location
chigwell
Date
30/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible, avoid at all costs. Vodaphone are probably the worst ever broadband AND phone provider I have had the misfortune to encounter. I have been a customer with them for 16 years and have only stayed because of their extensive network coverage. To date I have had to virtually sue them for their appalling customer service. The Ombudsman found in my favour and I was awarded £1000! from Vodaphone. Mistakenly I took out their broadband thinking they had improved. They have not. The broadband is appalling, constantly drops out and half the time doesn't even work at all. In spite of raising yet another complaint I am unable to actually contact Olivia who is mean to be from the Directors Office and who claims to be handling my complaint. The reason being, that all of the customer service agents I speak to cant understand me, cant speak English and read literally from an autocue! In desperation today I tried to raise a complaint on live chat but no I was told that I now have to start a fresh complaint as the old one has expired!! So now I am stuck with 2 phones costing me £100 per month and broadband that is so useless we don't even bother trying to use it and have instead reverted to using our EE hub which is brilliant. I am now in the process of cancelling my broadband and raising yet another complaint with the Ombudsman because Vodaphone wont listen to me. If you are considering Vodaphone DONT!!!! they are frankly appalling!
Reviewer
Colin
Location
Stockton on tees
Date
30/04/2018
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I left origin to go to VODAPHONE good choice ? Not sure today is Monday I started with VODAPHONE last Wednesday 25 so it's been 5 days yesterday used this sites speedchecker 16 Mb a long way short of the promised 75Mb so I don't know what to do !m well within my cooling off period so it's a case of wait and see if it hits the magic number , I don't know if I've solved my problems that I had with origin that wastnt a speed issue it was RELIABILITY and contacting THEM .ive spent hours on this site reading people's views on lots of ISP providers and I've said this before there is no one size fits ALL and when this new legislation comes into force in MAY telling us WHAT speeds We CAN get not WHAT we can expect there's is going to be some fun ,if I don't get my promised speed I'll forget about the ISP ,trade my I pad for a cellular model and get a rolling SIM contract I only use it for browsing and reading various mags I've subscribed to I don't have hoards of kids using iPads playstationsand all the other things that use the web so bye from colin in sunny TEESSIDE tarra
Reviewer
J.lo
Location
London
Date
27/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Switched over to vodafone as my mobile is with them and all went fine. The broadband speed is never as high as I'm paying for and it constantly drops out especially at peaktimes around 1800-2200 and the router is poor signal always drops out upstairs in bedrooms.
Reviewer
Colin
Location
Stockton on tees
Date
26/04/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have just started with VODAPHONE yesterday 24/4/2018!was with origin .i had contact 3 different people to get my correct address I went live yesterday 10 am tried to register with VODAPHONE kept getting some error 491 ,had to contact techies had 3 different passwords finally got onto my VODAPHONE I haven't tried to register today 25 can't face it it is a farce !!!!! It really TALK TALK AND ORIGIN they were no bother THIS well it's sorted now ,but speed well I had 17 Mbs then it went to 8 Mb this morning it's been 9Mb then 2.5 Mb now it's 17Mb I quite frankly am sick of these ISP providers and these speeds they claim CAN reach I know they say it takes ten days to SETTLE in what does THAT really MEAN settle in BS i saw something recently saying the MASTS settle down? what is it a sailing ship ? Of course u have sites on the web telling you get a better router and some power line adaptors why don't the ISP providers with decent kit upfront I was told by origin the router was £40 pound and they will bill me "well I have 2 and I'll bill them I,m getting carried away now so I'll sign off tara
Reviewer
Sean Mulheir
Location
wakefield
Date
25/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had it for four weeks and never worked. Had to ring every day for two weeks and make a complaint before someone told me the truth that it would take 2-3 months to be fixed.
They have oversold the capacity they have so in some cases all their customers that are connected to the same street exchange get very, very slow speed. I left and I am now very happy with now tv as it's just sky for less money.
Reviewer
Peter
Location
Liverpool
Date
24/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very slow, very unhappy
Reviewer
Alan Clunnie
Location
Warwick
Date
24/04/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I was a bit dubious about moving to Vodafone Broadband as there seemed to be so many bad reviews of their service, but I have to say that the company has exceeded my expectations in every way. The changeover was handled quickly and efficiently, I was kept informed during the process, and the service was activated on schedule. The initial speed was very slow, but when I raised this with Vodafone they organised for an engineer to visit within less than 24 hours. He found a problem with the wiring in the main socket in the house and sorted it out at no charge. My current download speed of 40 Mb/s is even faster than Vodafone's claim of 38 Mb/s. This compares with the 36 Mb/s I was getting on a service rated at 76 Mb/s from my old provider, who definitely didn't do me proud. I'm a happy customer. Well done, Vodafone!
Reviewer
Zaza
Location
Mozambezi
Date
23/04/2018
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
After 7 months of misery and lots of bad things Head Office resolved my complaint.
I'm getting Sync speed 68 Mbit/s and 65 Mbit/s Real download speed during Peak Hours.
So far best broadband I ever had
On sad note... you will need your own router plug in Voodoo box to enjoy trouble free experience.
Reviewer
Amar Tanna
Location
Coventry
Date
22/04/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst fiber-optic broadband I have had for over 15 years. Including, SKY, EE (the best) and others. Constantly keeps dropping signal or running very slow and vodafone are unwilling to terminate my contract. I have heard many similar complaints since and the same with their mobile phone contracts. Avoid at all costs!
Reviewer
Vincent
Location
London
Date
22/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well...I never took notice of these reviews specially about the dropping and I have now paid for it!! I though that this will happen to others and not to me!! How wrong I was! Changed from BT to Vodafone. They run on the same track but I don't understand why it drops so often when BT is pretty reliable (not a single drop in a year I stayed with them). Vodafone told me I needed to change the channel...kept doing that but no luck everyday at the beginning of the connection it dropped even for hours specially during the first 10 days. Sometimes i do work for home and put me in serious difficulties as delayed everything and deadlines I had to complied with . The speed-test I took were irrational, sometimes download was 53 out of 76 but most of the time in the 30s and even on several occasions 12, 15 and 22. Most of the time in the 40s . How do you explain this? Where is the Super-fast that they advertise? BT tried to persuade me not to move to Vodafone because if service goes down they do not have 24 hours service, so I told this to Vodafone and they told me they are wrong that they also have 24 hours support if line goes down. So one of the days that service went down and I had to do important work I rang support at 23 hours and in fact their technical support is NOT 24 hours, so they lied to me. The only positive thing i found was that I live in a four bed house and with BT even their super router as BT advertise and proud of, is a lot of nonsenses ( i still have to use an extender) but surprisingly with the Vodafone router connection reached all corner of my house when it worked (maybe a coincidence) but was dropping and dropping. It is really sad that a big company as Vodafone sells a product that are not able to provide to the public and moreover satisfy. They have so many problems (you only have to see this reviews) and is giving them such a
bad reputation. Or you have the equipment to provide a reliable service or better stay out Mr VODAFONE DIRECTOR please take note if you don't want your business to collapse. Customer services was OK never tried to put any hindrance when i decided to cancel (within the 30 days), the only annoyance is that when you call the usual stuff....if you want this press 1, if you want that press 2 and so on and so on...but when you get there it happens that it is another department and then there is another two telephone transfers before you reach the right department and you have spent 20 minutes on the phone waiting and another 20 explaining over and over again the issue. Why you bother to put an automated answering service it it never gets you to the right people. I think that Trading Standards should take notice of this, it is making people to loose so much time. Having said that this latter is the usual thing with all telephone companies and it is that they never learn....!!! I have come back to BT for the moment and for reliability but I have to say that among all the telephone companies BT has the the most dreadful customer service you can experience. You will be OK if you have no problems but if you do.... you better start saying your prayers beforehand....!!! I might comeback to Vodafone but before that I need to see that they have greatly improve and that they provide a steady service with no dropping! Of course, at the moment you get what you pay for....!
Reviewer
Col
Location
Stockton on tees
Date
21/04/2018
Comments:
Hi ,m reading reviews of VODAPHONE I go live with them next week 24 th ,but already have had some minor problems ,such as having 4 attempts at getting my address right ,router arrived 2 weeks ago this Wednesday 17! due to go live plugged everything in ,nothing so waited till Thursday morning no joy rang VODAPHONE spoke to a guy called Darren and he informed me that I don't go live till 26 th many sorries offered and excepted . yesterday ( Friday) another router arrived ( doh) this is before I go live whatcha this space tarra
Reviewer
Fahd
Location
Grays
Date
21/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband and terrible customer service. Messed with me for 2 months. I was getting 9-15 mbps on 76 mb package when they guaranteed 62.8 min speed. Previous providers speed was 30-32 mb on 38mb package at least but I thought Vodafone can be better and that was a mistake. After 2 months of almost 3-= calls weekly and hours and hours on each call I finally stopped their payments and told them to take me to court as they wouldn't even let me go.
TERRIBLE CS.
Their staff only work for salary and don't care about company's reputation or think about customer.
DONT BUY.
Reviewer
Maty
Location
Date
21/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I sing the contact on 16 of March for 76 mbps. They promised me that everything will start on 23 rd of March,just arrived to home got text that my internet will start 4 of April. 4 of April internet was actived but router I got 7 of April:D
When I plugged into the wall off course nothing was working. I was calling to customer service many times and after waiting additional week 12 of April finally engineer came and fixed problem. Every single evening from aroud 6 pm speed of internet is around 2-5 mbps but now is all the time like this so I would say that I stuck without internet again.
I try to cancel my contract because I'm really tired of Vodafone. So if you don't want have problem with internet keep away from Vodafone.
Reviewer
Paul Cain
Location
Weymouth, Dorset
Date
20/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Constantly drops out, usually runs at under 1 Mbs, ( was 30+ when first installed). waited on phone for several hours,. Cannot chat online with advisor because it keeps dropping out.
Terrible, will be changing suppliers as soon as contract is up.
Reviewer
ANNOYED!
Location
Cambridgeshire
Date
19/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID!!!! If there was an option to give zero stars I would. Had broadband with VF for 4 months now, internet drops at least 4 times a day, speed is so slow, lucky to get 9mbps through WIFI and ethernet. I work from home and this is a severe problem. The morons at tech support send us round in circles. We discovered not all of our issues have been logged. We were told twice we can leave without cancellation fee and compensation if the problem cannot be solved within 48 hours. It's now been 4 months and the broadband is so bad that we have now lost all internet connection for over a week. VF's response...the tech team will get back to you in 48 hours! APPALLING! We have logged a formal complaint and told we have to wait at least 14 days while they 'investigate' before we can cancel. What a load of BS!
Reviewer
Steve
Location
Birmingham
Date
17/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Broadband randomly drops when not in constant use and speed is variable at best. The issue for me is that they have just doubled the cost of my broadband with no notification other than sending me the new bill. Apparently, I went out of contract four months ago and no one thought to mention it, so they have the freedom to charge me what they think fit. Customer support were pleasant but couldn’t do anything beyond refunding the increase this month. This isn’t the first time they have done this.
Reviewer
Alicia
Location
Northampton
Date
14/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Appalling service, they promised the internet service to start on the 4th of April, then due to an unknown fault they delayed it until the 13th. However we could not use Internet until several calls in the 14th. Compensation? £15 and a very arrogant manager called Robert with no manners irle customer service skills...
Reviewer
James
Location
Maidenhead
Date
13/04/2018
Ratings
Customer Service
2.00 stars
Speed
2.00 stars
Comments:
BEWARE - A few weeks ago we started experiencing intermittent service and slow speeds , so I complained and after more than an hour on the phone they agreed with my theory it wasn’t my laptop or my connection that the was the problem ! I insisted they raise the query and I never heard back . After 4 online chats and 2 calls all iniatated by ME not VF they have agreed I can cancel at no cost or fee as they cannot provide the speeds or close to it at peak times . They are not delivering on their contractual obligation - that’s all! After 4 weeks and them saying it’s a BT Opemreach problem they now say it’s been resolved as best as possible as it has to do with congestion and overcrowding on their lines. Basically they were customer greedy and are now chocking on their greed ! I’m going to write to the ombudsman’s as it’s poor service and poor sales management that have led people into signing up for something they cannot deliver on ! I have 3 mobile contracts too so it’s not like I’m trying to get it for free but I’m not paying £20 / month when I should be paying £2 as I only get 10-15% speeds at peak times . C u VF BB .
Reviewer
Morena
Location
Harrow, London
Date
13/04/2018
Comments:
Very bad internet connection. In a week, im lucky to get 2 days of at least a good connection. A 3o minute video clip on youtube for example will take me an hour to finish. I had visitors from abroad who used my broadband wifi but got so embarassed because they were able to connect but of poor quality. Im paying about £96 a month for my broadband, landline and mobile but not getting what I should be getting. Few months back, the router was changed as they said there is something wrong with it but the problem of poor connection still exist.I hope Vodadone will look into this as its not fair that they take a lot from their customers and not providing the right service.
Reviewer
Mack
Location
South East London
Date
09/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THE WORST CUSTOMER SERVICE I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH. I didn't think one company could be as bad as Currys Pc World, but Vodafone has topped it. I am under contract with them with mobile and broadband. Cannot wait to be free of them.
Switched from BT, stupidly. The speeds promised are absolute rubbish, which makes no sense because in my area VF are using BT lines.
We had an engineer come out, nothing, hours on calls to "tech support" nothing. I am at my wits end with this company. AVOID.
Reviewer
Hanset
Location
Luton
Date
07/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up for broadband on 5 April. Then started to read all the bad reviews so I cancelled contract on 6 April. Told it takes 48 hours to cancel even though they signed me up in seconds. Although I cancelled the service yesterday I find today they have put through a Direct Debit on my bank account. Trying to call customer services and no one answers. Will stay with BT although more expensive at least it is a reliable service and they answer the phones!
Reviewer
Hobbit
Location
Edinburgh
Date
06/04/2018
Ratings
Customer Service
2.00 stars
Comments:
Very disappointed with the speed received on the line. Customer service did try and help, but no improvement at peak times. Paying for 38Mb but receive about 6-10Mb in the evenings. Very poor. This is likely due to the insufficient backhaul capacity - Vodafone has oversold their packages in the area with promises that the infrastructure they lease cannot maintain. Avoid.
Reviewer
robert
Location
en5 1lw
Date
06/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
hello,here is my experience with Vodafone,i switched from talk-talk to Vodafone 3 weeks a go no internet at all,been so sad and i tried to call them for 3 weeks time every couple days if there any update, they all lies,dont believe today i have the internet and the compesation they counted for me is 90pence per day,haha 3 weeks no internet,waisted at list 18 hours call them whats going on =17£ ,and the reason is not them fault
Reviewer
Luke
Location
Nottingham
Date
05/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away! After years with Sky Broadband and TV Package, we decided to cancel the TV and look around for another provider! Vodafone had a good deal on at the time so we went with them.
Since then, we have struggled to get any reliable service during peak hours. Devices taking multiple attempts to get connected to the WiFi, Netflix and Amazon Prime refusing to load and when it does and we navigate to our program of choice, it fails to play. Our mobile phones don’t download the images on websites we are browsing etc.
I have no biased for Sky, there bungle became to expensive after some initial offers expired, but we never experienced anything like this! It’s nothing short of appalling!
Reviewer
PaulB
Location
Bolton
Date
05/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up to Vodafone's 38Mbps service because of the cheaper price compared to sky my previous supplier. The changeover was smooth with no problems but the speeds of the Internet was pathetic at peak times down to 1.5 Mbps which makes it useless. This happened every day at peak times. My connection, like a lot of other VF users was being throttled to death. The useless speed guarantee only applies to the line sync speed and NOT the throughput speed!! Thats like having a farrari in rush hour traffic, pointless with no recompense.
Reviewer
Matt
Location
Witham
Date
05/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ordered Broadband through vodaphone as every contract we already have with them.
From the start there was poor communication from Vodaphone cancelling the order on TWO separate occasions, with this they kept sending openreach engineers whilst they was told that nobody was available until a certain date.
The service has been extremely poor, to which we have now cancelled the broadband service and we are now considering moving our phone services to another provider.
Reviewer
William
Location
Dumfries Scotland
Date
05/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AWFUL cancelled after a week but now no other provider can connect me because of Vodafone’s complete uselessness. I now have to wait till I return the hardware before the cancellation goes through before anyone else can provide my fone and broadband. Absolute joke company, advise anyone thinking of using them to avoid like the plague.
Reviewer
Mista
Location
Cumbria
Date
04/04/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not sign up. Paying half price for 3x the speed I got with BT, too good to be true. Minimum guarantee speed of 49mbps download. Should be 76 mbps. Getting 35 max. Speed always alters. 13 live chats, 3 phone calls and 3 engineers later and still having cut outs every hour and slow speeds no where near what we were promised. Pay the extra £10 a month because it is much more worth it than the extremely poor service delivered. Wish there was a way of pulling out of a contract as I would definitely.
Reviewer
John Carter
Location
Near Braintree
Date
04/04/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Impossible to say how satisfied I am. After 18 months with "Bungeling" PlusNet and a year of unsatisfactory phone calls to India with BT, I changed and am getting a reliable 30megs. Fantastic
Reviewer
t
Location
cheadle, staffordshire
Date
04/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID
initially they canceled the first order without telling. so had to go through the whole process again. when i eventually received the router it has been terrible since day 1 constantly dropping out every 20 mins or so for the last 2 weeks, we were given a guaranteed minimum speed of 73mbps, when i can actually use the internet i have tested it at between 10 and 30mbps i have spoken to then they have had me change a number of settings on the router that has made absolutely no difference at all. i have resorted to using my mobile data as the broadband just drops so much and i cant ever do anything. i will be calling in the morning to cancel. i would strongly recommend you do not switch to vodafone.
Reviewer
Tony Prynne
Location
Leyburn
Date
03/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
5.00 stars
Comments:
I changed from BT to Vodaphone as cost was half that of BT with 5x faster speed promised. The experience has been a disaster. I live out of two addresses and Vodafone refused to deliver the router to the supply address as that was not the address recorded with the payment card. Not a major problem, as my wife was at the card address at that time. The delivery driver arrived at the expected time, but waited only seconds for the door to be answered before leaving - my wife answered the door to see the driver turning the corner. An email was sent promising delivery the following day but no time, and no facility to contact the delivery people. My wife stayed in all day to receive the parcel the following day, changing her prior arrangements, but there was no delivery. Eventually my wife drove a round trip 40 miles to collect the router. The following day my BT supply terminated. I tried connecting through the old BT router but could not make this work. When my wife arrived from the other property with the router I spent several hours trying to make it work. Eventually, on waiting ages for Vodafone service to answer the phone, I was told that my scheduled day for connection to Vodafone had been postponed a week as they had been unable to arrange engineering works. So I am left without any access for a week. When I finally did get service I find download speed is only a fraction of that advertised. I reported this, but two weeks later I have not had any improvement. On top of that, in my backlog of emails I find one from Vodafone saying that an engineer had called for the installation as arranged, and as I had not been in for the appointment I would be charged a fee. But no appointment had been made - this was the first I had heard that any engineer visit was necessary, and anyway I had been in at the property all day on the date they stated and no engineer called. When I did get service no engineer had been to the property for the supposed works. At this point I discovered that the internet was way slower than promised speed. I reported this, but two weeks later I have had no resolution. I really wish I had not signed up with Vodafone, but committed to an 18mth contract now. Hopefully, once everything is sorted out and working properly it will be OK, but not very confident. I would advise others to stay away from Vodafone.
Reviewer
Callum
Location
Ayrshire
Date
03/04/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Switched from Sky. Works flawlessly, up and running within an hour.
I had hesitations reading the reviews, however there is 2 sides to every story.
Reviewer
DAVID
Location
Atherton
Date
02/04/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I had issues to start off with. I contacted Vodafone broadband and they sorted it. Half of Vodafone line is owned by them the other half is owned by bt openreach. Alot depends on how good a quality the line is and how far away you are from the connection. If you contact Vodafone they will sort peoples problems out
Reviewer
Paul
Location
Milton Keynes
Date
31/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I dog understand how they broad band app provided by Vodafone states 40mbps sync speed but when i test online only 2mbps it is on the fastest test?
Reviewer
Z Tang
Location
Ashford
Date
30/03/2018
Ratings
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Vodafone processed my order incorrectly by installing a brand new line for broadband instead of taking over the working line of BT. So I end up having two landline numbers and two broadband package. What is worse is that they did not send any confirmation of service after the installation because they have got my email wrong so I did not realise this until BT chase me for payment. Very poor customer service and very annoying indeed! I spent the whole Good Friday morning dealing with this mess that is created by Vodafone and they denied it all the way and refuse to compensate.
Reviewer
Tom
Location
Leicester
Date
28/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service, terrible connection quality, good speed when it actually works, good router again when it actually works. I would not recommend anyone to switch to Vodafone!!!
Reviewer
Steven
Location
Twyford
Date
26/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Rubbish service and reliability. Service goes down again and again and again. Have to wait on hold for hours! Can't wait to change providers and will never go back!
Reviewer
Dave
Location
Tameside
Date
26/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very poor service, signal fluctuated from nothing to 30mbits but then back down to 7..
spoke to several People, all ow whom were friendly. however were unable to resolve the issue. had to keep going though the same steps over and over.
ended up canceling the contract as service was so poor.
Reviewer
Honey wass
Location
Clacton
Date
26/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would strongly advise everyone to stay clear from Vodafone they are useless with apsaloutly everything, I ordered the internet about a month and a half ago they told me they can't do finer in my area the bloke on the phone advised me to order another one so I did It never worked then I had to wait for an engineer who still couldn't fix it and then I had to wait for another engineer who still couldn't fix it then Vodafone tell me they can't do anything about it we have to cancel our internet with them but have the cheek to say I have to box up the router and take it to the postbox to cancel even though I've missed out on 2 days wages sitting in for this all to be sorted waited a month and a half with no internet to get told I have to cancel I would never recommend these to anyone please think before taking there rubbish deals thanks
Reviewer
Daniel
Location
Newcastle upon Tyne
Date
26/03/2018
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Originally a sky broadband customer, moved to vodafone as attacted by being cheapest on the market. i now pay £20 per month for 38mb. Initially it started off a bit shakey , they canclled more order without telling me i only found it they done this when i rang up after not hearing anything for 2 weeks and not having received my router. Anyway a fews days later i received my router and had an activitation date a week later. On the day of activation it said i should be up and running by midnight, i checked the following morning and still no internet. I called the next day first they told me it was to do with the parental settings so they changed something on the router i was actually at work at the time so didnt have a chance to test until i returned home , to find it still wasn't working. so i called up again and they asked for the serial number of the router which i provided and they said the router wasnt registered on their system! They registered the router and within 15 minutes i was online. Since then it has been working fine and getting same speeds if not better than when i was with sky. After a shaky start it seems to be ok, touch wood!
Reviewer
Lloyd
Location
Horsham
Date
25/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband experience of my life. Avoid like the plague. It may be cheap, but you get what you pay for at the end of the day!! I've been with them 4 months so far and experience constant internet drop outs. Like watching episodes on BBC iPlayer or Netflix? well forget it, unless you're prepared for CONSTANT interruptions. I pay for the 76mbps, and promised/guaranteed at least 44mbps, but generally get no-where near this. Their customer service is also a joke... I cannot wait until the contract ends. Left BT due to their constant upping of prices (to subsidise BT Sport which I never watch), but at least it worked, unlike this garbage.
Reviewer
Abby10
Location
North west
Date
24/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID AVOID
THE WORST BROADBAND COMPANY THAT I HAVE HAD TO DEAL WITH IN MY ENTIRE LIFE
YES IM ANGRY NOW
I was paying for 70mbs and only ended up getting 2 or 3mbs !!!
No gaming, streaming or webbrowsing for at least 3 months for me since i joined. I’ve experienced the stone ages for the last few months
I must have rang over 50 times to get the matter resolved and they have no clue what they doing. I just ended up cancelling everything
I shouldn’t have changed providers, worst mistake i’ve ever made
AVOID AVOID AVOID
Reviewer
Manjit chauhan
Location
West Bromwich
Date
23/03/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent overall
Reviewer
Shaun
Location
Chesterfield
Date
20/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had Vodafone broadband for six months now I was paying for up to 76 mps and on average I was getting between 5-10 at the most.
Every time you contact Vodafone the problem all they said is we will raise a ticket but enough was enough
I decided to cut my losses and pay the early termination fee it was the best £100 I have ever spent
I also cancelled my 2 mobile contracts
Just remember you only get what you pay for
Reviewer
robmar0se
Location
mid sussex
Date
20/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
All family have vodafone mobiles, so we thought it a good idea to add vodafone home broadband. Good in principle. As Vodafone are on the same local loop as the ceasing entity no problem right?
Well no. Vodafone said they couldn't port our number which we use for business. Vodafone said it wasn't their responsibility to investigate with BT Openreach. Checked with BT & Ofcom who confirmed it was Vodafone's job to resolve. Vodafone wouldn't have it, I could not get by the CS rep to escalate, I tried really hard, but Managers don't make promised call backs. I even wrote to the CEO who didn't bother to reply.
Seems to me anything out of the ordinary, they either don't have the expertise, or more likely they can't be bothered.
The latter appears true with most probs that users have - interesting to note the number of Vodafone routers sold on ebay in the last 6 weeks, and the number for sale - a lot of disgruntled users?
Reviewer
Paul Grosvenor
Location
Buckinghamshire
Date
19/03/2018
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Finally arrived and after a seriously rocky start we were able to speak with someone who actually knew what they were talking about. Mobile account could not be consolidated with BB account, so now I have to live with two bills, (not too inconvenient), on the whole pretty dam good service after a rocky start, recommended service - Thank you
Reviewer
Akshay
Location
London
Date
19/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse broadband connection ever, keeps dropping off every couple of hours, biggest mistake to go for such a awful broadband company
Reviewer
Paul Cain
Location
Weymouth
Date
18/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totally useless broadband, sometimes measured in the Kbs. Never got through on phone, aalways hang on for an hour then give up. cannot use chat as broadband constantly drops out and chat disconnects, then have to start all over again, then drops out etc. AVOID.
Reviewer
george
Location
bolton
Date
18/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I set up a deal with Vodafone for two premises, soon after I signed up someone decided to use my postal address to move their SKY broadband instead of their new address they gave mine, very soon I got a cancellation notice from Vodaphone with HEFTY BILL this meant I lost my line and nearly my landline number, I had to pay extra to get my broadband back, since then I get charged for phone calls that should be free, the speed of broadband is useless my device is often locked out although fibre optic, when I wanted to check my usage and devices on my broadband I was given incorrect information from someone abroad who clearly did not understand me. not happy folks beware, I am looking for a better deal .
Reviewer
Carina
Location
Wiltshire
Date
17/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID!! Worst Internet provider I've ever used.. No technically support team to talk to just customer services who have no clue and fob you off for days with 2-24 hours it can take to reconnect after cutting me off for no reason bills paid.. Now on 3rd day and still no broadband or technical team to sort it..load of rubbish speed isn't what they made out when taking it either over all just a pile of crap AVOID!!
Reviewer
BellaW
Location
London
Date
17/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Absolutely awful was meant to go live on 7th...10 days later still waiting...is one lie after another as to why they can't go live with the line. Apparently 1st engineer was competent and neither was the more senior engineer they booked in...now they are sourcing 3rd engineer. Customer service is pot luck...whilst polite are here messengers with no technical knowledge. Suggest if you switch have a 2 week overlap with providers...
Reviewer
Suzy
Location
Sussex
Date
16/03/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
We have had Vodafone for our broadband for about 18 months. In that time we have had 2 occassions with loss of connectivity. I have to say that the Vodafone customer service and technical support, at both times, has been fantastic. Everyone I spoke to over the phone regarding the issues have been friendly, helpful and proactive aiming to get the problem fixed quickly. Vodafone sent out a BT technician within 24 hours of our complaint and also sent out a new router quickly. At no point have Vodafone 'blamed BT' or 'blamed us' which we used to hear all the time when we had broadband with TalkTalk (TalkTalk's customer service was so appalled I twice resorted to crying - not cool but true). I have been more than happy with the switch we made to Vodafone and will continue using them.
Reviewer
Harold
Location
peterhead
Date
15/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst Broadband provider ever., used for 2 weeks and then was without internet for a month now canselled but been asked to pay for last month., it is a joke not a broadband provider.. shouldnt be allowed to provide broadband service!!!
Reviewer
Andrew
Location
Kidderminster
Date
15/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible switched to them and have now been without broadband for 4 days have phoned and phoned to no avail..Please choose wisely as I did not
Reviewer
Bari jones
Location
North wales
Date
14/03/2018
Comments:
Genuinely the worst broadband ive ever had, note i used to have post office wifi with a max of 15mbps download and i think that was 10x better. Ive bough a package which promises no less than 40mbps download and 5mbps upload. Ive never had more than 16mbps download and 0.2mbps upload and i speed check every week... Ive been in contact with them over ten times with their reply always being "split your ssid" etc. Theyve even had an engineer out to change the phone cable and now its even worse. Definitely recommend anyone looking for a decent broadband to go to bt fibre
Reviewer
Alan
Location
Totnes
Date
13/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A near miss. I can't comment on speed or reliability as I cancelled just before installation. Customer service was appalling. I signed up at an agreed rate but received a letter two days before switching with the wrong charge. I wasted an hour with customer services explaining this and all they could offer was a call back in 3-5 days to tell me if I would get the agreed deal. I wasn't prepared to risk this as it was after connection so would be much more difficult to cancel. I was then told the cancellation team wouldn't take my call! I tried directly and they refused to allow me to cancel. Furious I called my current provider and they have blocked the switch. I honestly feel like they were conning me and the hassle of getting through to speak to someone - who then say they can't deal with the issue gave me no confidence in the company. If you are tempted by their offer make sure you get it in writing before going ahead.
Reviewer
Mark
Location
Glasgow
Date
13/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I cannot comment on their speed I'm afraid as you'll soon find out why.
Fibre has recently been activated in my area and in February I found Vodafone had the best fibre deal around. I went through all of the application process and was told my activation date would be March 1st.
On March 1st Vodafone successfully shut down my old Internet provider however did not activate their connection. I contacted them (Online Chat via my phone as you cannot get through on their phone number) and was told everything was OK and that it could take until midnight to activate.
March 2nd, still no Internet. Now they say it is a port problem at the exchange and they said an engineer could not get to the exchange due to the weather (Beast from the East) even though they had three weeks in which to prepare the "port". Now I'm told they will contact BT Openreach as it is down to them to carry out the work... "contact us tomorrow for an update"
March 3rd, I get a text message saying the Internet will be activated in 2 working days.
March 5th, still no Internet. I'm told (online again) to wait until midnight yada yada.
March 6th, still no Internet. I'm told (online again) that an engineer is being scheduled and that I'm on the critical list. It'll be fixed in 2 days (yet again)
March 9th, still no Internet. I'm told (shockingly online again) that my activation date is now March 23rd but I'll not be charged any fees until i'm fully online... how gracious says I. What about the work to be done on the 5th and 9th, says I? It's all BT Openreach's fault.
March 9th, cancelled my contract within the 14 day grace period as I don't trust a word they say.
Good luck to you if you try to join Vodafone!
Reviewer
Csaba
Location
St Albans
Date
12/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Equipment provided by Vodafone is an absolute joke. It took me 4+ hours to bypass their router to get normal internet speed over the wifi and cable. Whole process was painful so I won't ever again choose Vodafone in the future.
Reviewer
Paul
Location
Pontefract
Date
11/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unfortunately you cannot leave a zero score, DO NOT be taken in by their lies, never had more than 1mb download speed, customer service is an absolute joke, cancelled after 2 weeks of no broadband, off back to BT, should never have left them, yes they are expensive but at least they are reliable!!!
Reviewer
denise elliott
Location
belfast
Date
09/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was talked into moving myself and my partners home broadband to videophone. TERRIBLE MISTAKE DO NOT MOVE. I have spent 45 hours onto customer services to try to get connected since the 2nd of February - now over a month later we do not have a working broadband. I have spoken to them both online and in person repeatedly, they promise you they will fix but really they only want to stop the conversation so they can leave you again. I have been promised engineers - who never showed up. Been send 3 routers - still no broadband. Been through numerous tests - intact very time you phone or speak to them they make you repeat the tests that have not worked before. So today 9th March I tried to cancel - typically I was unable. I tried costumer complaint service (they only had it for mobile phones) they said they would try but when I called them back they had blocked my number so agin still no luck. If only I had read these reviews before being talked into changing. TAKE MY WARNING DO NOT USE VODAPHONE HORRENDOUS
Reviewer
Amanda Abbot
Location
Reading
Date
09/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was called by Vodafone and they convinced me to move two mobiles, broadband and IPad services to them. WORST MISTAKE EVER!! I have spent the last year taking them to the Ombudsman for every account that they have no interest in resolving unless they are instructed to! There customer service team are unfriendly, unhelpful and rude! Don't move your account to them unless you have the time to constantly call and have the extra time to use the Ombudsman. Even now they have admitted fault and provided refunds etc I am STILL the owner of a brand new 7 plus that does not work... called again today and they refused to believe I got the phone from them! I had the Ombudsman prove they provided it.. its a joke... Cannot wait until I can get out of the contracts and go back to my previous provider who NEVER caused any problems! Virgin Media come back! All is forgiven!!!!!!!!!!!!!
Reviewer
Leanne
Location
Date
08/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had internet problems for around 20 days. Receiving less then 1mg to no internet. I wish this was the first time it has happed however it is not.
I phoned up 16 days ago saying I have had less then 1mg and it wasn't usable. They said I should upgrade and I would get a promised speed of 38mg, so I did.
They said this would take 12 days. However in this time I went from less then 1mg to no internet what so ever. I contacted them by live chat on day 14 to say I had no internet.
They said it would be fixed in 48 hours.
It wasn't, still no internet.
So I phoned up today, I've spent all day trying to resolve this. I spoke to a guy called Aslam, who kept promising to call be back. First he said he would call be back in 30min, he finally got back to me after one hour. Only to tell me the internet was faulty in my area and he could give my a promised speed of 10mg. Suppose that's better then nothing...
Then he said he would get back to be in 10min. I waited for over an hour to get no call back.
So I contacted Vodafone and spoke to a girl called Hannah. She states that an issue has never been raised. She states she has now done this and has given me some data so I can use my phone to provide internet. However it will take a further 2 days for it to be raised with tech.
I feel like I've wasted the best part of a month and used my days off only to be fobbed off by Vodafone with their empty promises.
If you want to join a company that will make constant promises they can't keep. Or if you want to spend most of your time trying to resolve issues with people who don't care. Then Vodafone is the one for you.
Reviewer
Gary Yeardley
Location
Manchester
Date
08/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have given Vodafone 1 star in each category as there was no option for 0 stars. Signed up with a guarantee of 50mb download on their 74mb package. On running regular speed tests i was getting less than 20. Complained and got no help. Broadband lost connection once every few days, the time that drew the last straw was a 24 hour loss of service where, after over an hour on the phone with an advisory, was told nobody could help me for another 48 hours. Cancelled within the first 30 days, told that they were still going to charge me, despite them not actually offering me what I paid for. Customer service and their online chat are useless, not to mention inaccurate - with an 11pm helpline that doesn't take calls after 9pm!
Reviewer
mccue
Location
Date
07/03/2018
Comments:
1 star because 0 is unavailable, worst broadband i have ever had, constant disconnections, 0 internet speed, cant stream anything and customer service is a shambles. AVOID AVOID AVOID.
Reviewer
AshleyH
Location
Isle of Wight
Date
07/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Didn't get as far as being a customer but want to review them based on my brief interaction with them today.
Went on to 'chat' to ask if Vodafone would increase the contract yearly by RPI as they do with their mobile contracts.
Was told 'yes' which is bad enough but agent then told me this was what they were told to do by OFCOM. Well if that's the level of support now then I wouldn't want to see what is was like as a customer. I decided not to transfer to them.
Reviewer
Mark
Location
Manchester
Date
07/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
once upon a time i had a really happy life til a frightening nightmare called VODAFONE broadband came to my life. trust me with this and believe me I AM NOT JOCKING, still i have nightmares about their horrible service. i am now relieved a released from this horrid company as i paid the termination fee and ended my sorrows. THIS IS FOR PEOPLE WHO WANT TO JOIN THIS SHAMBOLIC COMPANY. PLEASE DON'T BE FOOLED BY THEIR CHEAP PRICES AND SPECIALLY BY 5 STAR COMMENTS AND REVIEWS YOU SEE HERE. i suspect most of the 5 star reviews are from VODAFONE itself. i confess that i was fooled by these 5 star reviews and ignored the critical comments about vodafone broadband service. if you really care about your internet status and SPECIALLY YOUR INTERNET SPEED, DO NOT EVEN THINK YOU CAN GET IT FROM VODAFONE. if your work online, stream online,need fast download or even chat online, trust me signing up with VODAFONE will be your worst nightmare. if you have kids who watch on amazon, netflix or any other online streaming websites, DO NOT GO WITH VODAFONE. you will get most of the times as low as 3 mg download speed. it does not make any difference what package you have. i was on 76 mg package and i was still getting 3 mg speed. final words, a big 0 star all around to VODAFONE broadband service from customer service to INTERNET SPEED.it is the biggest scam i have seen as they charge you for something they would never give.
PLEASE STAY AWAY FROM VPDAFONE BROADBAND
Reviewer
adam
Location
bristol
Date
07/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cancelled my internet contract with them within the 14 days cooling off period. They agreed it had been cancelled.
They then sent two broadband routers and then took £70 each from my bank account (140 in total). They agreed this was a mistake and asked me to send the routers back and only then would they return the money.
I dropped them off in a store got them to sign for it and make a note. The shop then refused to refund me.
It then took 3 month of me calling every week in which I was promised a bacs payment then they failed to make the bacs payment so I would ring in and explain and they would try again. Each conversation ranged from 30 min to an hour.
Then they paid me my money back and refused compensation. I was informed that they can't pay compensation as I'm no longer a customer and they would be taxed on it.
Reviewer
Joe
Location
BIRMINGHAM
Date
07/03/2018
Comments:
terrible,terrible service from vodafone. people please stay well away from vodafone broadband. (0 star to customer service)( minus 100 star to internet speed) not connected ontime, sent me a massive bill even though i disconnected the service within 30 days cooling off period. people be aware that if you are on a 76 mg package you will sometimes get speed as low as 3 mg. YES you saw it right, 3MG. that is preposterous. when you phone them, bear in mind that you have to stay on the phone for a minimum of 45 mins to get through and when you get through they never accept that this ridiculous speed is what you are getting and try to persuade you that there is something wrong with your household( wiring etc) when its actually them try to rip you off. two words. STAY AWAY
Reviewer
Miguel
Location
Barnet
Date
04/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After the 30 days period when user can suspend the 18 months account, the broadband speed dropped drastically (somehow it was ok before, what are the chances?
The customer services wanted me to provide evidence (at least 7 screenshots in a 24 hrs period) of this. I argued they should be able to measure this as I don't have the time/availability to monitor this. They didn't care. I am switching my 2 mobile accounts to another provider, and also the broadband as soon as I can as I don not want to give any services from them if they don't care about their customers. For now I am trapped, quite convenient the 18 months contracts for them. Stay well, well away.
Reviewer
David
Location
London
Date
04/03/2018
Comments:
I was in the process of ordering the broadband package (55mbps), chatting to the on-line agent. It looks like an excellent deal compared to what other providers are offering. Thought I'd check the on-line customers reviews first. Glad I did because customer service is everything, and it appears that this is where vodafone fall down. Does not matter how cheap or good the deal is, if there is nothing there to support it, it is not worth the risk. So, I shall be looking elsewhere.
Reviewer
Muhammad shaukat
Location
Halifax
Date
01/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do mot make contract with vodafone, i have spent hours and hours chasing vodafone customer service and complain deptt but issue hasnt been resolved yet, trust me once you sign the contract they will bully you as much as they can e.g with me when i rang them they said we need to run wire speed test at the time when there customer service is open, but when they are closed they wont take the speed test result that you run on app or on pc, they will try there best to justify that they are sending this much speed on your connection, even they told me that there is something wrong with your house internet wiring, get it checked and it was perfectly fine..
So guys dont buy the broadband from vodafone
Even its sound cheap but trust me it will cost you alot more than what it is.
Reviewer
Simon
Location
Midlands
Date
01/03/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Joined Voda Fibre from Sky on the 38mbps. Router arrived ontime, plugged in and started working immediately on the said day with constant 38mbps when tested. For the price, no complaints from me, works perfect, never dropped in 4 weeks so far and no line rental costs !!
Reviewer
A Mason
Location
London
Date
01/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service from start to finish - never got to find out what the speed was like because they never connected me and kept saying they couldn't guarantee an eventual connection so I should "maybe look at other providers"
Imagine working for a company where you have so little faith in it you openly suggest customers don't carry on with the service.
Was meant to be connected 5th February. Had to phone and ask what was happening a couple of days later, and was told my account was cancelled. Asked if I would have been told this eventually. They didn't know.
They reinstated the account and then failed to contact me again, so I had to call up again. Bored, script reading agents just kept saying it was out of their hands. By the time I gave up and cancelled the order 3 weeks later, I'd spent about 3 hours talking with various script-readers, not getting any new information, spent over £30 on interim wifi access, and was repeatedly being openly lied to about getting a) any actual definite broadband service and b) a refund for the wifi I was having to buy to work from home.
When I cancelled I was assured by two different bored call centre workers that I'd be refunded the £60 engineers fee for a visit that was never even scheduled, let alone happened, and instead today I've received an actual bill instead, despite not having an account with them any more - when I went to try and query it I can no longer use the account to do so.
Absolute cowboys. They also send auto texts asking for customer service ratings feedback, but if you try to respond with the lowest mark it says the number isn't valid. Nice work, guys.
Reviewer
kevin young
Location
upholland
Date
01/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
find Vodafone are a total rip off firm,i signed up for 18months @£23 per month,so that's a signed contract,now less than 12 months later I'm getting charged £30 per month and today I find that Vodafone are offering the same package today at £26 per month, what a rip off company and as soon as my 18 months is up,my phone and my broadband are going elsewhere,ps I only gave 1 star because 0 was available
Reviewer
Norman Spencer
Location
Norwich
Date
01/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with vf for about 2 months. Started at the promised 70mbs. 23rd Feb dropped completely. Reset and came upto about 16mbs. Contact vf requesting call-back which never happened. Carried on with 16mbs because just couldn't face the vf contact system - life is just too short. Succumbed and contacted them on 28th Feb and it took about 30 mins for their customer service rep to suggest I reset the router - then she disappeared. I reset the router and now get 6mbs. Requested a call-back and am still waiting. The service is terrible and the speed is not what I am paying for. I would steer clear.
Reviewer
Alexander
Location
Southampton
Date
28/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
My family (5 members) and myself do not have internet for ONE week by the moment!!!!
It was expected to come live on the 21/02/2018.
This did not happen. Called vodafone on 21/02/2018 was promised that internet should come any minute. This did not happen. Chatted online with vodafone on the 22/02, spend 2-3 hours chatting, tested line and router, vodafone concluded that engineer should come and solve the problem with the external line, state that ticket is raised and the problem will be solve within 72 hours. Called vodafone on the 23/02, was told that ticket is not raised for some reason and that now they are rising ticket for sure and that problem will be addressed within 48 hours. Called vodafone on the 24/02-- the representative assured me that engineer will come in 24 hours and that he personally will be calling me to check the status of my problem. This did not happen! Called vodafone on Monday evening 26/02 and asked why engineer did not come contrary to the promisses to come soon -- the answer was that I could not be promised that somebody will come within 24 hours! It is 28/02 -- and still engineer did not call me and did not come. This is disaster -- too many lies, too many excuses, zero efficiency,
and week without the internet -- disaster for me and my family.
Just do not go with vodafone!!!! It is killing me.
Reviewer
Andrew
Location
Upholland West Lancashire
Date
27/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I'm coming to the end of my 18 month contract and I am so glad. I have had constant issues with my broadband speed and when it went down completely I found the customer service and response time very poor.
I know it cheap compared to the major providers but if you want a reliable service I would not recommend Vodafone.
I was promised a similar service to my previous provider plusnet but this has proved not to be the case and I will be switching back in a couple of weeks.
Reviewer
joe
Location
luton
Date
25/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
vodafone home broadband is the worst isp on todays market, they have internet traffic management that is placed on your fiber, with your normal fiber internet speed of 38mb during the day it will drop to 3mb a night between 7pm to 11.30pm, peak time and that is the time when its needed the most.that is realy bad service. dont sign up with them, pay few pounds more and go with isp that dont traffic management in place
Reviewer
Jamie
Location
Hamilton
Date
25/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I first ordered broadband services from Vodafone on the 1st of February, needed a new connection so arranged a date for the engineer to come and took a day off work for it. They cancelled the order and I had to start again and after numerous failed attempts to get through to them and after well over 2 hours spent on hold I finally arranged for a new date with an afternoon appointment. They changed it to a morning appointment which was not possible for me and I specifically said that on the phone so now I don't have any day for my broadband to get installed. It has taken almost an entire month and still got absolutely nowhere. Don't waste your time with these useless incompetent idiots the customer service is absolutely shambolic there is no communication between staff whatsoever.
Reviewer
Bradley Beatson
Location
Sheffield
Date
23/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible. Rang me 2 years ago to see if I wanted a 'free' mobile broadband package. I discovered 2 years later that I'd been paying £9 for the damn thing every month. After a full refund from Vodafone, they continue to charge me £9 a month for absolutely no reason - I have to ring them every single month for a refund as they just can't grasp how to cancel a service on their own systems!
Reviewer
jay wura
Location
london
Date
23/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I got a mobile broadband contract on the 28th December 2017, i realised just like so many people that Vodafone was leaking massive data strangely, so i decided to cancel within my 30 day allowance. Got customer services on web chat and on the phone, they confirmed cancellation will take place no problems. about 3 weeks after i noticed they had cancelled my direct debit (so i was somehow assured they had cancelled the contract), Monday 19th February i receive a letter from them telling me that my account had been suspended for non payment of account! i call them up and got them on web chat, the guy says that as soon as your account is cancelled, they also automatically cancel your direct debit but they do this without producing a final bill!. this means that their system has no way of collecting the final payment thus likely to give a false impression of non payment on your credit file. So now i have to manually pay them £25 and then they will send back £17 into my account! what an abysmal service from a horrid company. Most people have had horrible stories to tell about Vodafone, i will certainly never have anything to do with this disjointed company again.
Reviewer
Pam
Location
London
Date
23/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ABSOLUTELY APPALLING SERVICE
I have never dealt with such an inadequate company in my life. Shocking. I got broadband activated on 6th Feb, and there has been extremely poor broadband service, some days no service at all, otherwise extremely slow. Service keeps dropping out. I contacted vodafone at least 6 times, and every time get told to reset the router. Absolutely useless. Then i was told that an engineer would visit, but got no confirmation so contacted them again, and there was no visit booked.
AVOID AT ALL COSTS - SHAMBLES OF A COMPANY. will be looking to cancel, and make sure that noone i know uses this company again
Reviewer
Mark Spiteri
Location
Wimbledon
Date
22/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Just pray nothing goes wrong with your Voda broadband. Our router failed after 2 weeks (at least that is what they say the problem is). The WiFi keeps dropping out and we only got reception standing right next to the router and then only on some devices. The major problem with Voda is their customer services. To sort out this issue I have called them 4 times. Twice I had to wait for over 1 hour, once 24 minutes and another time about 3 minutes before they answer. An absolute joke.
Reviewer
Minesh Ladwa
Location
Milton Keynes
Date
22/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I was BT, I got good customer service. Problem was didn't wifi signal all of house. I went to Vodafone good wifi coverage. When things go wrong spent 1 hour for customer service to answer. They had me on phone for 2 hours still didn't resolve problem. 2nd line support only 9 to 5. After 24 still not working and No contact. At least BT resolve me issues. So I am going back to BT.
Reviewer
Grant M
Location
Colchester
Date
22/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched from sky as was offered better speeds. Avoid by all costs. Don't be fooled by the good price and high speeds. for 3 weeks now I haven't had a day where the internet has stayed online all day, diconects of 1-3 hours serval times a day. Customer service don't have a clue, get transferred from one person to another.Then to be told they will look into it give you a call back in 48 hours( 5 times thay have said this over the past 3 weeks and each time I'VE had to call them back. on the occasion we do get internet you can't stream, you get high ping in games, have problems with YouTube ect.Cant stress enough how poor this internet is! will give you hours upon hours of stress everyday. Really can't wait till my contracts up. Don't make this mistake.
Reviewer
Glenn
Location
Ipswich
Date
20/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
PLEASE READ THIS BEFORE EVEN CONSIDERING JOINING VODAFONE BROADBAND.
We joined up and got the £24 per month deal. Should have been easy it was not! I looked at reviews before hand and thought can they really be that bad? THEY ARE AWFUL! We joined online selected our set up date as the 22nd Feb, 2 days before we lose virgin. We got note to say order cancelled followed by ignore now all okay. On the 20th we called to check all okay and they advised the date we selected and date we would be in was only advisory and they would not be out until 2nd March! They had not informed us of this and we will not even be in! We said they had to get someone out on agreed day to be advised this would not happen and when we asked to speak to supervisor they said no one was available, then said NO ONE WAS WILLING TO TALK US! We have now had to compromise and stay with virgin as we cannot be with internet for over a week for various reasons. PLEASE PLEASE PLEASE AVOID VODAFONE AT ALL COSTS THEY ARE EVEN WORSE THAN EVERYONE SAYS!
Reviewer
John
Location
Wakefield
Date
20/02/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I joined Voda fiber after leaving Sky fiber for the cheaper voda prices. The exchange turned out to be oversubscribed by nealry 2x which meant between 5 and 11 evening times, my internet would always end up crawling to 200kpbs (4 times faster than dial up). The link at the exchange still hasn't been upgraded and I'm still, 3 months later, on slow connections in the evening. Didn't have this with Sky. And no choice but to wait for open reach to upgrade the link, which is a woefully slow operation. Sky Fibre was the best internet I'd had and leaving for this is painful.
Reviewer
George
Location
Fraserburgh
Date
20/02/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Just moved from BT to Vodafone and so far everything is as good as BT only much cheaper. No regrets for moving.
Reviewer
Gregg
Location
Nottingham
Date
19/02/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
This is a first day review. All kit delivered on time with easy instructions. Wifi up and running in minutes, phone line a little longer to make/ receive calls. As was suggested in paperwork, internet speed started sluggishly but has really picked up as the day has gone on. Haven't given 5 stars throughout because this is day 1 but I am very pleased so far.
Reviewer
Adrian
Location
Church House Stoke Abbott
Date
19/02/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Broad band is in a holiday let and we have had very positive response from clients, only problem was with Openreach repairing a fault, Vodafone was great at chasing them up and offered a compensation discount on my next bill.
Reviewer
MttS
Location
Hampshire
Date
19/02/2018
Ratings
Satisfaction
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We recently cancelled our fibre with Sky due to this one being alot cheaper. I was slightly worried after I signed up reading some of the reviews, but after having it for 3 weeks its been fine,.
the router is much better than the sky one and I no longer need to use my additional TP Link Wifi booster. The speed is actually better than I was getting before and the app is really good and has all sorts of features,.
Reviewer
Joe
Location
Englans
Date
18/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slowest broadband speed yet to come across constantly disconnecting really poor connection on Wi-Fi can't stream anything on YouTube averages 1-5mbs and supposed to be on 76
Reviewer
Jo
Location
Mansfield
Date
15/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up in December 2017 for 76Mb, service seemed fine. Past couple of weeks have been getting 2Mb at peak times. After numerous calls/chats still not fixed. Keep being told to reset router, check wi-fi (it's rubbish even when wired). Avoid at all costs, got another 14 months of this terrible service as found minimum speed guarantee is only for connection from router to the street cabinet, not any further and they say this is 76Mb all the time
Reviewer
Damien
Location
LEAMINGTON SPA
Date
15/02/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I read these reviews after I had agreed to make the switch and was full of dread. They offer 30 days cooling off so I thought I would see how it goes.
All I can say is that it is exactly as promised. High speed connection for £20, perfectly reliable. I have had no problems at all.
Reviewer
dhunsyam
Location
birmingham
Date
14/02/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I left talk talk and BT to move to Voadaphone. Had great customer service when taking out the package. they did all the coms talking to my old provider.
3 days before as promised with tracking got the router plugged it in.
Used it with my old provider.
on the day of switchover was online by 7pm the same day.
Speeds were 36mbps down and 8mbps up
router updated itself and has all the bells and whistles.
for me being a technie i got CAT7 cabling around my house and i did upgrade my Master socket to a MK4 BT socket which does help a lot.
have an extended phone line to downstairs which has a filtered faceplate.
Overall cant complain about price and service.
Speeds can be a bit hit and miss but i always get the minimum speeds of 26 which is faster than before at peak times using speed test.
Reviewer
Jo
Location
Leicestershire
Date
13/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ever since we have switched to Vodafone our broadband has been ridiculously slow, don’t want to help when you call them, even went as far to tell my husband he was lying.
Won’t even pla6 Netflix.
Supposed to get 55 MB/S but is often 3-10
Just not good enough.
Reviewer
peter
Location
Newcastle
Date
11/02/2018
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm suppost to get 76 but I'm lucky to get 14...not happy with this supplier
Reviewer
My Ahmes
Location
London
Date
10/02/2018
Ratings
Satisfaction
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Disgusting customer service. Endless hours spent on hold waiting for a stupid advisor only to have to answer 10x security questions. Then the person can't help and transfers me to the wrong department who then transfers me again. The guy then tried to charge £3pm for caller id which i refused and he was a right rude fool, I asked him to put me through to complaints he said no three times then hung up. Then on hold 30mins again and no luck so hung up and tried again and then their stupid machine doesn't work when you call and then called again and on hold another 10mins so far and waiting.... Utterly useless!!!!
Reviewer
Adele
Location
Sheffield
Date
09/02/2018
Comments:
The most awful company I have ever dealt with. Shocking customer service. I set my account up on the 15 jan and nearly 4 weeks later I still have to call them almost every day to get my wifi working. I am on hold for anything up to half an hour . They promise to ring back and never do. The stress this company have caused me during my house move !There is absolutely no communication between the staff there and I have to go through the whole story every time I speak to someone. I wasn't happy that there was no plug socket for the modem anywhere near a phone point, meaning having cables running all over my lounge. They seemed to think this was purely cosmetic. Then a week later when I ring due to having no internet again!! they tell me its because my modem is not close enough to the phone point!!! I rest my case. I would definitely not recommend this company.
Reviewer
Michele Martins
Location
Hammersmith Broadway
Date
08/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone home broadband is the worst i had so far. Unfortunately when i moved flat, sky, which is so much better, could't be installed quickly, because it was christmas season. At that time, because i had mobile with vodafone, i took the risk to accept their broadband offer.
I regret i didn't wait for Sky.
Vodafone internet at home is slow, crashes, doesn't reach the whole flat and is so unstable. Not to mention their customer service... i would never advise them to anyone
Reviewer
Dave
Location
Scottish Borders
Date
07/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Terrible download speeds. Frequent failures. Not worth the money or the hassle.
Reviewer
Gary Morley
Location
Ilkeston
Date
05/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As others - Atrocious broadband, swapped from Sky for cheaper deal and signed up for 18 months. The service from Vodafone has been the worst service that I have paid for in my life, slow to mediocre speed, worse than average ping but worst of all by far the frequent disconnects - 1 or 2 every hour, unable to stream videos or play computer games because of he constant interruptions, I will never use Vodaphone for my broadband again for the rest of my days. Customer service 2 stars as they did organize OPEN-REACH who swapped my master telephone point and confirmed I should be getting high speeds. I will do in summer when I move back to SKY!
Reviewer
ben
Location
sutton
Date
04/02/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
marginally better than a non-fibre TalkTalk wifi also accidentally clicked on content block and i dont have a vodafone phone number so i cant get a request to reset the setting
Reviewer
Michael Lewis
Location
Wrexham
Date
04/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SCAM ARTISTS!
Possibly the worst customer service I have ever experienced. They lied to us by offering a service which they were actually not able to provide. It has been almost a month since the broadband was suppose to be connected and still no sign of it. I have spent over 30 hours on the phone to these people and spoken to 31 different vodafone employees who have not been helpful at all. In addition to this they also want to charge £51 for going over the data allowance they gave without any warning that we will be charged for. This company is an absolute joke. Save yourselves so much stress by just avoiding this company. I have been left with no option to get trading standards on this case because no compensation is being offered and they are remaining stubborn in not giving anything to compensate or help the situation. I seriously hope they go out of business.
Reviewer
Mick
Location
Horsham
Date
04/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
2.00 stars
Comments:
Just switched from Plusnet using the porting facility, who while the broadband transfer went well, Vodafone managed to demonstrate great incompetence the porting process, whereby I lost my landline phone number in the transfer, - and yes the Vodafone customer services admitted my transfer included landline number porting. So thanks Vodafone, be sure to keep the loo rolls handy while everyone else wipes your asses putting it right!
Reviewer
Richard
Location
Harrogate
Date
01/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I was tempted by Vodafone’s January offer to switch to what looked like a cheaper and faster service. Having tried to switch, it turned into a disaster, and I agree with others who say stay well clear. The customer service is truly awful. I had scheduled twice for them to give me a go live date and on both occasions they inexplicably cancelled the order without telling me. The first time sky had switched me off, so I was left without broadband for 3 days until I could grovel back to sky to re connect me. No matter how good the offer is don’t use them they cannot be relied on
Reviewer
Chris
Location
Kent
Date
31/01/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Swapped from BT 2 days ago. I was a little worried before the move but it has been excellent. I'm saving £20 per month and seeing 20mb download speed compared to BT (retail) 14mb and a better WiFi signal throughout the house. BT tried to keep me and I smirked when they said 'we will never be the cheapest' ....silly really as they own and run the infrastructure (BT Openreach). By the way the worst company I've experienced is Plusnet (owned by BT) ...I feel very angry every time I see the advert claiming great customer service - I had to pay them £180 To get out of a contract that they couldn't deliver against to an acceptable level - awfull experience. RANT OVER but Vodafone 'have really done me proud!'
Reviewer
Lee G
Location
Bognor regis
Date
30/01/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Having changed from sky due to poor service and high prices, we now have internet for £20 per month with 38 Mbps download from Vodafone. Today a BT engineer turned up because of a fault detected by Vodafone, all fixed and complete thanks to Vodafone that sky had not detected For 10 years. This was due to being wired wrongly not a fault. We now have 40 Mbps Internet and it is brilliant. You can't ask for better service than that.
Reviewer
P Crossland
Location
South Yorkshire
Date
30/01/2018
Comments:
Avoid if you want to use at peak times, on Vodafone 76 and average about 7mbs at peak times some readings under 1 Meg, shocking, luckily still in cooling off period and managed to cancel
Reviewer
Muhammad aamir
Location
Stoke on Trent
Date
30/01/2018
Comments:
I wish i can give them zero star. Bunch of idiots and useless customer service. No one got a clue what they soing. Place my order on 16th of December for 2nd of January activation date. Order cancelled by them and replace order on 16th January. Next day i phone them to cofirm, oh order cancelled again. I said please no more. End of story No. They replace order without my permission. Try to take money out of my account when no service is activated. Phone them and guess what your order placed on 19th and cancelled again. Who place the order , one of customer service idiot. I explained them please cancel this order put a note on it. Cancel direct debit. On 29th of January they deliver router. My God Rang them and ask why sending me router when i cancel my order.oh another idiot replace order. What the hell
Bunch of idiots
Reviewer
Jonathan
Location
Newcastle
Date
29/01/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
All I can say is this... Absolutely amazing!
Moving from Talktalk, this service didn't have to do much to be good. Our Internet went live at 22:00 on the day of connection which was a minor hassle but nothing that our house couldn't handle as talktalk wouldn't even work! Customer service is brilliant, got through to someone in Newcastle which was nice and since it went live, I'm getting a solid 50mbps+ consistently and at a brilliant price!
The router and app are brilliant also
Reviewer
Gill Battersby
Location
Thanet kent
Date
29/01/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
l was with BT, it cost a fortune with broadband and line rental...vodafone will saved us almost £100 every 3 months with its latest offer...i nearly didnt go ahead because of all the bad reviews but the customer service, the changeover, the router, the speed and reliability has all been perfectly fine, no problems as yet, and hopefully never! so there you are..risk it if youre thinking of saving money, we've got exactly the same service as bt gave us but a damn sight cheaper!!
Reviewer
steve
Location
herts
Date
28/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Don't waste your time. I went through 2 online advisors, checking the package I was to order, referencing with the postcode etc. only for the payment to be refused. A 30 minute phone call later I'm told they couldn't even provide internet to my area, and it's my fault for not checking first - despite the back and forth via online chat. And apparently, it's also partly my fault for not realising that the link from a price comparison website does not take you to Vodafone's site, but a 3rd party site... Better off spending your money elsewhere.
Reviewer
Adey
Location
West Yorkshire
Date
27/01/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Major hiccup with the router when BB went live took 3 days to solve sync problem and a new router had to be sent out. Customer service was excellent the people in the Newcastle call center were very friendly and helpful and spoke a language I could understand. As for speed i am paying for 38Mb and getting 37Mb which is a much better ratio than the 200Mb I was paying for with Virgin Media and getting 74MB
Reviewer
Luke
Location
Date
26/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with Vodafone since July after being conned into getting it we was told we would get a minimum of 60mbps but the highest we get is 40 we was told we wouldn't have to pay for instalment but we got charged the internet speed goes up and down all the time with it dropping out completely at least 5-6 times a day the wifi range which we was told is one of the best on the market doesn't work if your more then 10 meters from it and it can only support one or two devices at a time when we phoned up to complain all they said was the guy who sold us the deal shouldn't of said any of that cause it's not true when we asked about leaving they wanted us to pay the full 18 months up front so now we are stuck with this terrible internet
Reviewer
Jayne Swallow
Location
Ropley Hampshire
Date
25/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just appalling. I have changed to Carphone Warehouse but still with Vodafone. 8 days later and numerous calls later - each time being told it will be resolved quickly I am no further forward.
I just don't want to have anything else to do with them but have to as I want to keep my number. Presumably that is why they just don't care about their customers. I suggest that you use any other provider apart from Vodafone.
Reviewer
Drew
Location
Dorset
Date
24/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Order cancelled 4th times of chasing them up I just cancelled. Fair to say I won't be joining them. How can a company of this size give such a crap service. They don't even earn the 1 star rating!
Reviewer
Joe
Location
North London
Date
22/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Atrocious broadband, swapped from Sky who were quite adequate and have been forced to swap again because the service from Vodafone has been possibly the worst service that I have paid for in my life, slow to mediocre speed, worse than average ping but worst of all by far the frequent disconnects - 1 or 2 every hour, unable to stream videos or play computer games because of he constant interruptions, I will never use Vodaphone for anything again for the rest of my days.
Reviewer
Stephen
Location
Linlithgow
Date
21/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For nearly 3 weeks now our internet connectivity has consistently dropped. I couldn't submit a complaint on their online form because it required the user to enter a mobile number (so they could identify the a/c) but we don't have a vodaphone mobile number, just a landline.
I did an online chat and a member of staff called me, asking to unplug etc. Eventually I was told an engineer should come out so we arrange for the Friday. When the call was ended I realised no-one could be at the premises for the engineer so I went online chat and made arrangements for the following Monday.
An engineer still turned up on the Friday and it was sheer coincedence that a family member came home.
The engineer indicated it was the telephone call blocker that was the problem.
The problem continued so I detached the call blocker (which had never appeared to have been a problem for the last 6 years) but the problem continues.
It is now at the point where the connectivity is so unreliable as it is constantly cutting out.
I would stress to anyone considering using Vodaphone that no matter how good the offer may appear, DO NOT USE THEM!
Reviewer
Simon
Location
Wiltshire
Date
20/01/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Comments:
What a hassle! Signed up on 2/1/18 in store. Advised earliest connection would be 18/1/18. Text and emails to confirm this. Stayed home 8am ‘til 1pm. No engineer. Called Vodafone to be told that Openreach had changed the date to 19th but not told them or me. Asked for an early appointment. Vodafone called at 8am to say engineer had started work and could be outside! Turned out to be a lie. He finally showed just after noon. So 2 whole mornings waiting in addition to waiting for the "signed for" router delivery. Was told it would activate at midnight. It didn’t. Called again. Apparently the router sent was not the router registered and that mattered. Told it would all be OK next day. It wasn’t. Apparently Vodafone employee had mistyped their own company web address, so router still not registered. Told to do a hard reset and wait for another hour. Finally it works! Speed as advertised but this is first day. I have never had so much hassle with any other broadband installation.
Reviewer
S R Sinclair
Location
Central London
Date
20/01/2018
Comments:
AVOID - BIG COMPANY TOTAL DISREGARD FOR PAYING CUSTOMERS
I had the worse customer experience when dealing with Vodafone. I was made to wait in for two days to be connected, 4 days later Vodafone admitted they had connected broadband neighbours flat and also failed to let my neighbours know resulting in them not being able to use wi fi. I spent 5 hours on the phone to customer services. I was lied to. I wrote to the CEO five times and I was lied to by the Directors Office. Waited over 2 weeks for a refund for broadband I did not receive The whole episode was disgraceful. AVOID
Reviewer
Alan
Location
Cirencester
Date
20/01/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Moved from a cancelled 2 month disaster with BT. How OFCOM permits this shower to trade as a company is beyond me .The back office function is chaotic and the Indian call centre good for nothing. BT uses unacheivable line speeds to sell broadband . Vodafone changeover came and went with no issue .The promised speed is exactly where it should be and something never achieved with BT. Vodafone does not seem to traffic manage or prioritise . This maybe due to the massive capacity of the old C&W business fibre network Vodafone bought in 2012 .
I have very stable bb at the promised speed and my monthly bill has been halved. Yes Vodafone has had its problems but there is a will to improve unlike BT who just want your money.....
Reviewer
Omar
Location
London
Date
20/01/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have Vodafone Broadband for over 4 Months now, and i got to say it is by far the best Internet connection I have had in the last 15 years. I have been with Virgin, Sky, BT. they all give you slow connection to what they initially promise you. However, with Vodafone Broadband i am pleased that i made this chose. the internet during this 4 months i did not get disconnected once, and my speed has been solid between 60-79mbps which what has been promised By Vodafone.
Reviewer
Wayne carter
Location
Norfolk
Date
19/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AT ALL COSTS. DONT BE SCAMMED BY VODAFONE LIES.
Joined Vodafone in December. Told no set up costs my subscriptions should be £25 per month. First bill came in at £39.24. Contacted Vodafone to be told lots of lies why this was. I have a mobile account with Vodafone and a Home broadband and phone account. So paid Vodafone broadband on the 15th jan. on the 18th jan arrived home to my broadband and phone suspended. Phoned Vodafone to find out the issue. These clowns had no idea what the issue was so was given more lies. I paid the broadband through the app on broadband. I finally found out the payment I made for my broadband they swapped the payment to my mobile account. Not authorised by myself. I said this is not acceptable the payment is for the broadband my mobile bill isn’t due till 31/01. They said sorry I cannot unrestricted the broadband unless you pay another £39.24. I said you are kidding. But no. I hope the owner of the broadband realise that Vodafone are using their money for their own gain. As Vodafone are only a third party for the broadband. Will be emailing the broadband company to let them know I’ve paid them and they need to claim this from Vodafone. Ombudsman are aware of this. AVOID THESE CLOWNS
Reviewer
zalewski
Location
blackburn
Date
19/01/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I hesitated a lot to choose any broadband as we find negative reviews for all of them.I finally choosed vodafone since two weeks and am plenty satisfied with the speed and the service.I was able to use the net the day of opening without any problem after three hours.Hope it will last.
Reviewer
Muhammad
Location
STOKE-ON-TRENT
Date
19/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Twice order canceled without any reason. Customer service is useless. Please stay well clear
Reviewer
Simon
Location
Norwich
Date
17/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Avoid!!
Problems with the set up and then direct debit has failed repeatedly. I paid them by BACS as it as charity and they couldn't find the payment. I'm minded to try and cancel early. 0/10 for customer service. The people are trying their best with systems that are clearly not properly set up
Try someone else!
Reviewer
Jason
Location
Leeds
Date
15/01/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Just moved to Vodafone and although it took them all day to move me across I found that the customer service to be quick to answer, friendly and fixed the issue. Then called back an hour later to check everything was working. Excellent.
Reviewer
Emma
Location
Cornwall
Date
15/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We signed up to them and the internet literally didn't work. Was cutting out constantly. Can't download anything on sky. Nothing worked at All! We called them and decided to be upgraded to fibre broadband they said it'll be done within 11 days. 11 days came and went and nothing. Internet wasn't working at all now. So my husband spoke to them on live chat. And they said it would be another 2 weeks! No reason why. So after been told 11 days it would actually be 25! I tried calling. They said I'd be on hold for 1-2 minutes, 45 minutes later still no one available to talk to and still on hold! We are self employed and do a lot of our work online at home. We have decided to leave them, and join someone reliable, as we don't trust it be done in 2 weeks as they've already lied.
Reviewer
Abby
Location
London
Date
14/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give 0 stars I would. Diabolical signal and shoddy “help” from customer service. 5 months I have been complaining about my connection and STILL waiting for a new router to be delivered (4th time lucky hopefully this Wednesday but I’m not in the least bit confident). I’ve taken days and days off work waiting in for deliveries and engineers and probably a solid week on the phone and web chats but still can’t watch one episode of Netflix sat 4m from the router.
Don’t put yourself through the stress of Vodafone broadband
I think I’ve lost half a head of hair from the stress this has put me through re doing/handing in assignments.
Do not punish yourself by signing up to Vodafone.
Stay sane - avoid totally.
Reviewer
Fix Yourself Any Bad Intenet Speed Any UK ISP
Location
UK
Date
14/01/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Got a speed problem or similar? Go to the BT Wholesale Speedtest.
Run a complete test don't stop until it is finally complete all pages about 3 or 4 of them in total.
Do the test again and again until it shows true low speeds you are getting. Sometimes it won't show correct true also.
It will and you then have proof of your connection. Next read and copy exactly what it says on the final page it will make sense when you are there.
This will fix all speed problems and is the only know valid way to do so today for internet problem issues.
Always make sure your setup is correct wiring and all. Go as far as replacing phone socket to router wire if have one also. So you will not be charged for any problems you may have.
Make sure router is set exactly as customer service scripted call will tell you to do when call ISP.
* IMPORTANT * IMPORTANT * IMPORTANT *
Make sure you test using only wired connection. Not using WI-FI at any time for any test. Since WI-FI can be an issue. Test first with wired connection yourself with WI-FI totally disabled (turned off) in the router. Failure to do this may cost you if found later a WI-FI issue.
As long as the speed is correct. The Speed problem with WI-FI will then be known. Ask ISP if router has known WI-FI issues if not then buy and install your own router. Ensure it is a router that has been tested by OpenReach do internet search for OpenReach Router Tests or ask ISP before purchase or use another router. If use another router you should be able to do so using connection settings from current router including logon details etc.
This is the best way forward to correct Speed and Line problems. Don't assume it is always the ISP or network issue know it is not an issue with your router and wiring.
ISPs will no doubt read this and may try use some of this against you such as above. But with details here there will be no doubt where problem lies and what you do about it. This is all simple ABC.
If you still have a problem then use the 30 days and get rid of the ISP. Do tell others of your issue here. Then will have a more complete true picture of UK ISPs.
I have rang Vodaphone and I would agree what some of you have said they are incompetent and unskilled. Vodphone problem begins and end with it's staff and in-house staff structure until that is fixed steer clear of Vodaphone for anything.
Problem for any company old staff always hold onto old ways any newly trained staff will be turned by old staff ways soon after 'old rot remains'.
For any company it is not worth spending any money on new staff and training them all the new ways. Unless any company clears all old staff from top down first. Not until then will any company evolve to be better than they were previously. This basic ABC applies to any company anywhere.
Finally the Ombudsman Resolution etc for UK Broadband. Pitiful incompetent mainly because the rules they use have huge loop holes in them.
Like this have a problem ISP then deletes to make them good Ombudsman only knows what ISP send them. Anything that has been deleted even if temporally. Is never seen by the obudsman so they will never know the true picture. How many people will have ability to record all their calls to ISP from home phone. Call with a mobile then always record all calls to ISP you never know when you need them to prove to ombudsman complete details. In doing so ombudsman may then fine heavily such bad ISPs. This loop hole is well known in industry but is not known by the public.
5* stars for this info. This info should be everywhere on this site and always easily seen. I post this nowhere else lets see how intelligent the site owners are with this information. Maybe someone should copy it else where also to other sites.
Reviewer
Dave
Location
Stafford
Date
13/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Completely execrable. Cut us off from our existing ISP three weeks early, and were unable to connect us to themselves.
Told us that it could take up to three weeks to resolve.
Numerous chasing phonecalls resulted in assurances that the broadband order was being placed again and the provisioning department would ring us back.
No one ever rung us back. Rang them again (after 3 weeks of chasing them), the day after the original go live date, to find that in fact the order hadn't been placed.
We cancelled at that point.
Rarely have I experienced such terrible customer service A byzantine organisation of many departments, whose sole incentive appears to be to transfer you to someone else, rather then solve your problems. Avoid them like the plague.
Reviewer
Liza
Location
London
Date
11/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THE WORST BROADBAND COMPANY ON THE PLANET!
We had an issue with our broadband connect for months, were calling Vodafone customer service every second day but they were super incompetent! Kept redirecting us, sending us routers (when our problems were clearly not with the routers). The final straw was today when my partner skipped work to wait for an engineer who never came. These clowns actually had the nerve to say the engineer was there the day before when neither of us were home. We changed service provider immediately.
NEVER USE VODAFONE!
Reviewer
Dan
Location
Portishead
Date
07/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Constant dropouts since signing up in November. Naively allowed them to arrange an engineer and send a new router, went over the cooling off period and now stuck with them for 16 more months. Loses connection for a few minutes about once an hour, disrupts our streaming and working remotely from home, and the boys' gaming. Much happier with Sky before them, slower but almost never suffered dropouts. A shame as I really rate them as mobile phone providers, been with them 16 years.
Reviewer
Mark
Location
Durham
Date
06/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Decided to take out the broadband after being a mobile customer with Vodafone for 15 plus years, biggest mistake of my life, after being told i would not have to pay for the install I was charged the £118, after complaining and requesting a call I had with the call centre be listened back to prove what i had been told no one ever got back to me, 14 months later and a further 3 complaints not one of the Vodafone staff have been in contact to resolve this matter, hands dowm worst broadband provider i have ever had in over 10 years. Avoid at all costs!!
Reviewer
Robert
Location
Crewe
Date
05/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service office !!!! Home Internet awful !!! from December 19, I have a contract 3 weeks later, there is no internet all the time. I do not recommend . zero respect to the customer !!!!
Reviewer
Stuart
Location
West sussex
Date
04/01/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Ignored the reviews as most with good or better service don't bother leaving reviews so switched just before Christmas and I'm getting the same experience as I was for BT. Gone for fiber 36 as standard broadband is too slow but that's the same for BT. and any other provider and all For £10 a month cheaper. Handy app is great for disabling connections to stroppy teenagers who decide to play games till the small hours. Bill is paired with the mobile bill. But so far happy
Reviewer
Mhp
Location
Warwick
Date
03/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Had an awful experience with Vodafone and had to cancel within the cooling off period. The connection was not stable and would drop every few minutes. When I called Vodafone they insisted that the problem was at my end.Then they cancelled the connection without my authorisation and I'm now left without broadband for 20 days. Will never use this rubbish company again.
Reviewer
Mr Smith
Location
Carshalton
Date
02/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you are considering vodafone broadband, don't do it, just don't! On fibre 76 and recieve a max of 35 from time to time, the rest of the time shockingly lower. This is below my guaranteed speed and they simply do not care. They have concluded it is my copper wires and refuse to do anything about it as "its not our issue". Complete and utter farcical service. Pay more and get a better service with another provider. Never never had such issues with BT.
Reviewer
John
Location
Lewes
Date
02/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Basically failed to deliver any service. Promised information but failed to deliver even that. Hopeless company. Do not buy from the,
Reviewer
Nev Storey
Location
Chester-le-Street
Date
01/01/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
We were told the broadband speed would be up to 3 times faster at least than our previous supplier. It’s actuall nearly 3 times slower and keeps disconnecting really angry about this
Reviewer
Zaza
Location
Milton Keynes
Date
31/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
76 Fibre. Access line gives 67MBps. Real is 1 to 3 MBps after 15:00 to 1.00. 2Mbps all through weekends. Jitter, no games.
Router fails even with Chromecast.
5.8GHz WiFi hangs up router.
I had better speeds with traffic management from other 38 Fibre provider.
Got overcharged. Suppose to be free installation, got to pay £49.00
Avoid
Reviewer
Shorty
Location
Rochdlae
Date
30/12/2017
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The best broadbamd i have had no problems would recommend. Customer service is good too n for the price £25 a month i would like to see some other company compare to what vodafone can offer
Reviewer
Mel Gurgur
Location
London
Date
27/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I definitely wouldn't recommend, poor customer service provided, we've got broadband that doesn't work, my sister bought without asking me, problem still not resolved, their customer service team messing about online, they won't let us type while chatting, something dogy going on with this broadband provider, please be careful
Reviewer
Mark Bennett
Location
Ryde
Date
27/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
have fibre as thought would be faster get between 1 and 3 down load. worse then my standard broadband. rang them they tested line said was a problem handed me over to tech team who said this speed was with in there acceptable perameters. So be warned don't sign up to a contract with the clowns
Reviewer
anthony
Location
Walton-on-Thames
Date
26/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone used to be a professional company which seemed to care about its customers. Unfortunately they seemed to have lost their way. Their customer services is appalling. We all know life is not perfect but hours and hours on the phone with them to try and resolve basic issues is something i can do without. A reliable internet is important to me and they are unable to offer this and seem to resolve any issue.
Please please, for your own sanity avoid them at all costs.
You have been warned!!!
Reviewer
VINH
Location
ORPINGTON
Date
25/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AT ALL COST, DON'T WASTE YOUR MONEY. VERY UNRELIABLE BROADBAND KEEP BREAKING UP IN EVERY 3-5 MINUTES.
ABSOLUTELY RUBBISH, WILL HAVE TO CANCELLED CONTRACT EARLY.
AVOID - AVOID - AVOID.
Reviewer
Janet
Location
Me6nt5
Date
23/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Doesn't seem to be working even tough they sent out open reach with out me asking
Reviewer
John
Location
Wirral
Date
23/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Arranged switch date with vodaphone, switch date came, no internet connection. Phoned costumer support, 30 mins later spoke to representative. Told there was a fault on my line and would have no service for 8 DAYS until the fault could be fixed. Strange that my previous broadband provider found no faults. Abysmal service from vodaphone
Reviewer
D Rehal
Location
London
Date
20/12/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I read all the reviews before ordering and to be fair they werent great.. but i thought id give it a try and i couldnt be happier.. yes you get a couple of teething problem but that was to do with open reach connections... vodafone sorted it with them and get a new socket put in within 48 of me calling. The service is great now and i have never experienced bad customer service from them. I would advise give it a go the price wont be beaten!!
Reviewer
Julez
Location
Glossop
Date
19/12/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I suppose most people only leave reviews when things go wrong, which distorts the real picture. Although Vodafone twice cancelled my order, it was soon re-activated and after a week of service I am (so far) very satisfied. The service activated flawlessly on the correct day, the speeds and latency are better than before and I'm paying £20, not BT's £48 per month for my internet!
Reviewer
Ec
Location
Bury St Edmunds
Date
17/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was promised a minimum speed of 40mbps and I'm struggling to even get 12mbps.
My old provider gave me over 20mbps and the area offers up to 57mbps.
I've twice contacted Vodafone about this and although helpful, the speed has not increased at all.
Very dissatisfied, disappointed and wouldn't recommend.
Reviewer
caroline
Location
n2
Date
13/12/2017
Comments:
Reiterating what many here have already said. Paying for 76, in last week been getting 6 download 12 upload. Latency horrendous. Getting kicked out of online meetings for work. Cant use it at the top of the house. Router restart page all the time. Sign in to wifi!!! Been to customer services, twiddled, etc, no help. Never set up 1571. The law say we can leave without penalty nowadays so thats the next step. Pitiful.
Reviewer
Marius
Location
Date
13/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOIDD!!!The worst services ever!! The worst customers services. Even Talk talk are far more better!
I would give less then one start if possible after such bad experience with them. I made a contract for home broadband after using them services for many years for my mobile. They made the contract lying and saying they will provide the best services ever and even a consistent present. The present was just a lie as after 4 mouths didn't received anything. Anyway ...they lie to me again about the live day for the internet keep postpone that. Finally the start internet arrived and waiting for the green router light witch even after 3 mouths and a half failed to come. I spent daily hours and hours with them on the phone all off them promise to fix it. I asked them to cancel in those 30 days but they keep lying assuring me I will finally have internet 3 mouths like this....after so much waiting my sister who lives at the same address as me, tired of waiting made new contract on her name with different provider. I didn't know at that time that one contract cancel automatically the previous one because of just one phone line assigned per house. Suddenly Vodafone remembered about me and sent me a 218£ bill for cancelling the contract. Paying 218£ for nothing as THEY FAILED to provide them services and ignore my calls (for 3 MOUNTHS) for witch the contract was signed. I start calling them again daily each of the UNTRAINED customers services employees kept me on the phone for 2-3 hours saying they can not wave the extra charges. I made numerous complaints every time they promising special team will contact me as priority ,2 weeks still waiting. PLEASE try to avoid them 'services' AS MUCH AS YOU CAN!!!!
Reviewer
Matt
Location
Newmarket
Date
12/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Unless you want to risk getting stuck in a contract for a service that only works with a wired connection - AVOID LIKE THE PLAGUE! All these guys can tell you is that they 'Dont guarantee a WIFI connection' and there is nothing else they can do.
The first 10 months of the contract were fine but now I regulary have WIFI download speeds of less than 1mgb when sat 2 foot away from the router and makes the likes of sky q unusable. Have spent hours going through configuration settings with them over and over again. Very few houses around me so no excuses to be found on channel settings etc. Nor has my house grown thicker walls overnight. They are not interested in escalating and will not consider sending a replacement router.
Their customer service is literally horrendous. Im sure there a number of customer reviews testifying a decent service, but if you value your time and money, please dont take the risk and shop elsewhere.
Reviewer
Daniel
Location
Dundee
Date
11/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Lying on the phone at customer services. My home broadband went off at 10.20pm on Wed 7th Dec 2017. Called Vodafone 9 times between Wed and Sat. Told utter lies by staff. First it was an outage, then a fault at the exchange, then Tech2 team said there was no fault. Even although my broadband was still off. Spoke to a woman who told me call back Sat Morning at 8pm and ask to speak to Tech2 team (which you can't do. I subsequently found out). Phoned back spoke to some bloke who said Tech team will call you within 24 hours. Which they didn't do. Then I called again Sat night at 6pm. Went nuts at the woman on the phone. Told her I was going to Ofcom and trading standards. She put me on hold. Boom 2 mins later my broadband is back on. Odd that?
As soon as my 18 month contract is up I'm gone. I pay them £110 a month for 2 mobiles, a tab, home phone and broadband, And they don't care. As long as they get their money their happy. Bunch of robbing liars. Avoid at all costs!
Reviewer
Richard
Location
Suffolk
Date
10/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Very unhelpful when speaking with an adviser also I wish I had not changed from Sky as all it does is keep dropping the connection and if you contact Vodafone there advice is to check on line which is impossible as the connection has dropped, about as much use as a chocolate tea pot.
Really annoyed!
Reviewer
Alex
Location
Tamosius
Date
10/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I read lots of negative feedbacks and decided to ignore them and give Vodafone a try. Wish I would of done opposite. One months waiting for the installation and then 6 weeks waiting for Vodafone to fix intermittence broadband connection. No luck. Internet dropping out all the time, talking with theirs technical department on weekly basis and now I understood that they do not know how to fix this problem. They did replaced router ones but after that speed became even slower, 7 to 14mb/s out of promised 35 mb/s. this gives me reason to cancel broadband.
Reviewer
Daniel
Location
Durham
Date
09/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Signed up to Vodafone Unlimited Fibre 76 and for the first few months it was fantastic, great speeds on both consoles connected, both phones and both tablets. However my speeds dropped about a week ago (was receiving 5mbps, my minimum should be 35mbps) with only one device connected. I have contacted there customer service about ten times now, including 3 phonecalls to the complaints line. 3 of the live chats were cut off, as were2 of the 3 calls. When I do eventually get through to someone all I get is "we will raise a ticket with the tech 2 team", who have already contacted me and said my internet is fine. They are also supposed to contact me back again within 3 days, I am now on my fourth day, and awaiting 3 different phonecalls from their customer service, all of which should have taken 3 days max. Again it has been like this for a week at least. Eight days to be precise.
Reviewer
Daryl Lawson
Location
London
Date
09/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Probably the worst broadband ever! I would keep away from this company! They suck you in promising you amazing speeds and super deals and its all lies! I cannot believe how a company like this is allowed to exist!!
Reviewer
Roamer
Location
Manchester
Date
07/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very unprofessional people. I was without any broadband for more than two weeks and they keep on telling me new lies everyday. This company is a joke. Absolutely rubbish and a waste of time
Reviewer
Tom
Location
Preston
Date
06/12/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Top class service. They delivered everything they promised. Installed on time and the broadband speed delivered is as advertised. I have no negative comments only positive things things to say at this time. I would recommend this service. I was with BT and this service is equal to BT at a vastly cheaper price.
Reviewer
Ian Steedman
Location
Bicton, Shrewsbury, Shropshire
Date
06/12/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
There were initial problems with getting broadband and phone line at our new property and initially in getting the right speed on a fibre connection. But the support people at Vodafone could not have been more helpful in ironing out the various issues. Polite, helpful and good at communicating what was going on to resolve issues. We now have fast fibre service and phone line at a good price.
Reviewer
Aman
Location
Hayes
Date
03/12/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I switch on fibre 76 Vodafone and I pay 60£ for new line. 1st day I was getting speed 60mbps and upload 17mbps. Next day start WiFi speed dropping to 10mbps and upload 15mbps. I contact support and they say my speed 1st 10days will be poor. After that router start saying it’s disable and I can’t do anything to set up my router WiFi setting because disabled. I connect to support about this issue and they couldn’t fix my this issue. They say try sometime and maybe will work. I will see 10 days more if speed improved.
I had TalkTalk fibre 35 and that was very good and wasn’t droping speed as Vodafone broadband.
Look to me bodafone bad but let see how it gonna be.
Reviewer
AJ
Location
Oldham
Date
01/12/2017
Comments:
Absolutely the worst ISP I've ever been with. Fortunately, I was away studying for half the time I paid for this garbage. However, the several months I had to use this was dreadful.
I play online video games, and so I am not really bothered by slower download speeds. I was supposed to be receiving around 30mb download speeds, but I'd actually be getting around 15mb, which didn't bother me much. The biggest issue was the latency. Whenever there is more than 3 devices connected and browsing the internet, the ping would skyrocket to anything between 200 and 4000. It happened all the time. It is impossible to play multiplayer games without having to boot everyone off the router. The Vodafone app was also bad. Anytime you make changes to someone's connection to the device, the router would shut down for a good minute to process the changes made - very annoying.
Reviewer
Simon
Location
Blackwood, South Wales
Date
28/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We had BT fibre 72mb and it was great but expensive. We changed to Vodafone when contract ran out and it was biggest mistake ever. Absolutely rubbish in every respect. We averaged 60mb with BT and with Vodafone are averaging 12mb even though we are paying for 76mb now. We have had lots of calls to Vodafone and no matter how Much fiddling with setting, no improvement. We even spent £130 on new high class router which did some improvements.
We would rather pay to end contract with Vodafone and go back to BT.
Reviewer
kelly beckwith
Location
newcastle upon tyne
Date
26/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
my broadband is provided by italk i have no signal upstairs and it goes off all the time i can hardly hear anyone on the house phone i cant get 1471 or the answering service and when i ring them all they say is buy a booster
Reviewer
Gary Cunningham
Location
Ballymena
Date
22/11/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Had a few issues at start which was bt open reaches problem other than that everything is perfect would recommend them and would recommend vodafone to employ there own engineers instead of openreach
Reviewer
Nicole Luchian
Location
NW London
Date
18/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So disappointing! Had Vodafone in West London before moving to NW, was good, never had real issues with it. Since we've got it installed here, first they couldn't get it live because of some sort of line issue, then some exchange issue, after another week another exchange issue. Customer Care DON'T CARE, all they know is "we can't guarantee Wifi speed". Dear Lord, does 0.78 even qualify as speed? Wasted hours on the phone with them, I am pretty sure there is something with this router, but they won't bother sending an engineer to check it, because I am - they say - getting the minimum guaranteed speed in the router. I can't connect with a cable, I have a laptop and don't want to be tied up to the a cable. I understand that wi-fi is slower than ethernet, but 0.something is not even speed!
Reviewer
Kurt
Location
Chester
Date
15/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give less than 1 star I would. Never, ever join. Faulty router after 3 months and 3 weeks later they still don't have a replacement in stock..no reason, no answers, no help, no f'in idea the lot of them.
Reviewer
Glen
Location
Barnsley
Date
15/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am so disappointed in Vodaphone, i have had an issue with the Router and it took over 3 weeks to resolve. The biggest disappointment is Vodaphone advertise fixed length contracts but they will not commit to the price being the advertised price for the duration of the contract. im not even half way through an 18 month contract They decided to increase my contract price. DO NOT BUY VODAFONE
Reviewer
Brenda
Location
Suffolk
Date
13/11/2017
Ratings
Customer Service
1.00 stars
Comments:
I am appalled by Vodafone home broadband and I feel like I have no recourse. I chose to move to Vodafone and was told that fibre broadband would be available in 10 days. Two months later with limited contact, Vodafone took over the line and have left us with no internet connection for 4 days to date. They have now told me I have to make myself available for 3 days so that an Engineer can turn up on the one that suits him.I have lost business because of lack of connection and now I am expected to take up to 3 days off work to be available to their Engineer.I just don't know what I can do to get broadband back. There is a shocking lack of concern or urgency on Vodafone's part. They don't care that I'm without internet and they cannot promise internet connection within the next week. It is the most shockingly bad customer service I have ever come across. I feel completely desperate as they are making no progress on getting me connected despite all of my pleas. If anyone can help point me in the right direction to get things moving, please do. Even my official complaints to Vodafone are ignored.
Reviewer
Damion
Location
DEWSBURY
Date
10/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Got vodafone installed 21st of March 2017, started complaining about a problem on 7th April. Been complaining about said problem in drops and kicking devices off the network ever since. Keep getting told, theres not a problem at their end (how great for them). So I have to either put up with this rubbish provider for another 8 months or pay 8 months to cancel it! This even though I've been complaining since within the 30 day cancellation period! Wish I hadn't of bothered. What a waste of my hard earned money!
Please avoid like the plague!
Reviewer
Jaming
Location
Nottingham
Date
09/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pity that Virgin doesn’t supply my area. Vodafone is the worst broadband I’ve never had. I wish you good luck with the customer service
Reviewer
Margaret Frame
Location
Stirling
Date
09/11/2017
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Have fibre broadband with speed up to 38mbs and only reaches the high teens, not good enough.
Reviewer
Kiducation UK
Location
Gloucestershire
Date
08/11/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We've tried most ISPs over the years (TalkTalk, Sky, EE, BT and now Vodafone, and we have had by far the best experience with Vodafone. The most important issue for us was internet speed, (particularly upload) as we upload videos to YouTube as Kiducation UK. We had major issues with BT at our current address - even on fibre the best we could get was 20Mb/s download and 0.4Mb/s upload, meaning 10 minute videos had to be uploaded overnight. BT insisted that this was due to the cable from the exchange to our premises, and that those were the best speeds we WEre going to get as all the other providers available to us use Openreach infrastructure (we live in an area where Virgin Media is not available).
We switched away from BT to Vodafone due to the horrendous customer service, not expecting anything in the way of improvement in speed given what the engineers and advisers at BT has told us. We were shocked when the engineer arrived and plugged us in to 30Mb/s download, 6Mb/s upload, Vodafone fibre. This has been a massive improvement, and allows us to consider some opportunities that we thought would not be available to us (online tutoring for example) due to poor upload speed.
Please do not fall into the trap of assuming that BT will give you better service because BT Group owns several of the other providers (EE, Plusnet) and also the phone lines via Openreach. For us this was not the case, and we get much better speeds from Vodafone despite the fact that they utilise some of the Openreach infrastructure. The customer service provided by Vodafone has restored some of our faith in ISPs after terrible experiences with BT - it got to the point where we had to record all calls with BT customer support to prove what had been said previously, after BT reps "couldn't find a record of that conversation on their system'.
TL;DR
Speeds much better than BT for us
Customer service faultless so far, infinitely better than BT
Reviewer
Negeda Payze
Location
Newbury
Date
05/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please don’t! Been complaining since July. Dropped connection speeds at 12mbps despite being on top package. They can’t fix it but keep closing my tickets as resolved. It’s not resolved!!!! Will be buying another and let this lapse as cheaper than cancelling.
Reviewer
Angela
Location
Marple Bridge
Date
03/11/2017
Comments:
Utterly incompetent. Avoid at all costs. Have been trying for almost 8 weeks to switch to Vodafone broadband. Repeated delays, excuses, service inexplicably cancelled. Latest switch due for the 5th November so I called to double check and ask where router was. Told it would be dispatched in time. Not received and then received s text saying there was s technical problem that would delay the switch. Would that be the lack of a router?!! Told them to cancel. Going to Sky instead.
Reviewer
Simon
Location
Norwich
Date
02/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I haven't even started my broadband yet and I am already annoyed. They changed the install date, the day before it was meant to happen with no explanation, when I rang up to ask why, the guy just stuck me on hold to get rid of me.
Reviewer
reed
Location
uk
Date
02/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cartload of monkeys - crooks and thieves. Avoid like the plague.
Reviewer
shebin
Location
bangalore
Date
01/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i have purchased a sim with 3 months recharge and worked for 1 week and after that not working.I have contacted customer care , vodafone store..no proper response.They told they will remanufacture the sim with recharge and visited 3 times..now they are saying it's not possible.Same happened to my friend also.very worst experience with vodafone
Reviewer
Regan
Location
Barnsley, S Yorks
Date
31/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst provider ever. Never ending problems, no one needs to know how many times i've been on the phone to them. They can't provide me the minimum guaranteed speed and can't stop the wifi from dropping every 2 minutes. Avoid if possible
Reviewer
Simon D
Location
Blackwood
Date
26/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Good customer service. Awful broadband though.
I’ve been with BT for 2 years on 72mb fibre and average 65mb. However, Vodafone had a great deal on so I swooped to them. Big mistake. I am now getting between 10-30mb. 4K doesn’t work very well with Netflix, even HD buffers sometimes.
If I am paying for a service I would expect to get the service not half a service. Not impressed so far.
Reviewer
Jim
Location
Herefordshire
Date
26/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Incompetent and Dishonest. Frequent disconnections. Speed less than "guaranteed". Now the line has stopped working completely. They don't know when or if they will fix it. They couldn't be worse.
Reviewer
Anita Schlesinger
Location
London
Date
24/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had terrible experience using Vodafone as my mobile phone provider. I supposedly have a contract with them, however, the bills and the payments they take out of my credit card ALWAYS far exceed the amount agreed at the start of the contract. They are literally stealing my money. When I try to contact them, there is hardly anyone to speak to. I get promised refunds to my bank account, however, I have NEVER received a refund. I would not recommend this dishonest company to anyone. STAY AWAY FROM VODAFONE!!!
Reviewer
Min
Location
ABERDEEN
Date
23/10/2017
Ratings
Customer Service
2.00 stars
Comments:
I bought its fastest broadband (76MB). One of the worst broadband interms of speed and download ..Even you tube videos doesn't play properly .
Reviewer
BRETT PEAKE
Location
MANCHESTER
Date
20/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TERRIBLE EXPERIENCE!
Fibre optic broadband keeps constantly going off-line! Deeply frustrating! Router gives off a very weak signal, and speed of 38mb (a joke) are in reality less than 200kb!
Reviewer
GARBO
Location
England
Date
18/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Complete and utter GARRRRBBBOOOOOO. Hands down the WORST isp I have ever had the misfortune to have. Claim to be providing me with 27MB/s download speeds, when in reality they are barely capable of providing more than 300 Kb/s. Spoken to their customer support many times (who lack basic English skills) who give me the same response that they claim will fix their awful service but to no surprise, it doesn't. Constantly disconnecting, unable to hold a stable connection (when it does finally connect), unable to keep up with literally any other isp. Would NOT recommend Vodafone...they should have stuck to phones smh.
Reviewer
Adrian Swale
Location
Devon
Date
16/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Vodafone is the worst organisation I have ever dealt with. They misrepresent the truth; fail to do what they are asked to and show the highest level of incompetence I've ever seen. Failed to cancel the broadband or landline with my previous provider (yet said they had); failed to request retention of current landine number (yet said they had and it had been rejected). Each agent / advisor gives different information. Only resolved when threatened to cancel contract and claim outstanding bills from previous providers through Courts. Only positive is that the broadband has been reliable with no outages, but has dropped from 38 to 20 in 12 days.
Reviewer
Ash
Location
Central London
Date
14/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet ever. I literally do not even know how Vodafone is even allowed to have a broadband. Spent 30 minutes trying to load things up. Games I download that only take around an hour takes a day to download. Simply unreliable, the speed is extremely slow I do not recommend Vodafone. Customer Service is okay I guess but they end up never helping. Any recommendations?
Reviewer
sunset2017
Location
west midlands
Date
14/10/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I must say I was a little apprehensive about changing my broadband supplier. However I must say that I have been pleasantly surprised with service I have received. I placed my order online a few weeks ago and chose the date in which I wanted to switch. I was then kept informed regularly by email of my order. My router arrived a few days before the switch with no problems. On switch day I came home at 2pm not expecting the internet to be up and running at that time as I was told it could take up until midnight. However it was already switched over and ready to go. I had a minor issue with the router password which was swiftly dealt with by the customer service team. Overall I am very happy with the experience. The online chat is also very good and is readily available if you have any queries. The speed of the internet seems absolutely fine so far with no drop-outs as yet. So yes very pleased I switched
Reviewer
Eudo Knight-Smith
Location
Kent
Date
14/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO YOURSELF A FAVOUR AND FORGET VODAFONE BROADBAND, IF YOU GET INVOLVED IT WILL BE A HUGE MISTAKE AND FRUSTRATION, CUSTOMER SERVICES COULD GIVE A TINKERS TOSS EITHER.
MINE IS NOT POWERFUL ENOUGH TO RUN THE SURE SIGNAL BOX FOR MY MOBILE SIGNAL LET ALONE MY COMPUTER OR FIRESTICK FOR TV
Reviewer
gofer
Location
York
Date
13/10/2017
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Switch went without a hitch yesterday about 2 weeks after I placed the order on line. £24 for 76 mbps is great value. Nice router and the mobile app is v useful too. So far excellent after the nightmare of last provider which we are still awaiting refund from. Too early to give 5* all round but impressed!
Reviewer
Ben
Location
North london
Date
04/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible service from Vodafone from start to finish.
Switched to Vodafone broadband and selected an installation date. A few days later get an email with a different date for installation that has been given to me without checking.
I can't do the date so call and request original date.
Nothing happens for three days. So I call back to be told original date is unavailable. So agree a second date.
Called back next date to be told second date isn't possible and offered new installation date 12 days after original selected date.
So I cancelled the whole thing. And you'd think that would be the end of it. Receive a text saying I've cancelled. And then emails about services I've added... And a bill.
The bill is for services before the installation date.....
What a bunch of idiots.
Terrible terrible terrible service.
Reviewer
Aj
Location
Wales
Date
03/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Nightmare arranged broadband with vodafone, did not connect by agreed date, cancelled order, got b/band elsewere then nearly a month later bt turn up to set up my line a new order was created by vodafone without my consent avoid like the plauge
Reviewer
Mark
Location
Wirral
Date
30/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
DNTWABP. had a week. On first day it went off after an hour. Took an hour to get through to call centre, then They could not resolve issue. Called back the next day, another hour on the phone. Told them to cancel the contract. Got home from work and it was working, so another hour to get through to tell them to leave it on instead which they said they would. A week later and they disconnected it themselves. Another hour on the phone, a half hearted apology and told they will "email" their connections team
And switch me back on in THREE days! Three days later and it was still not on so just waited 2 hours for a call back and been told I shall have to wait another 3 days. Almost a week without internet. The customer service is shocking, the advisor was patronising telling me it was my fault for asking to disconnect. I told him to re-read his notes and that it should not of been switched off. Rather than apologise the advisor decided to get in to an arguement with me. Horrendous company, with long call queues as they will not pay to staff the call centre. Staff do not know how to treat customers like customers.
Reviewer
BB
Location
Heswall
Date
29/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most appalling service I have ever experienced. Spent over half an hour on the phone ordering. Received the router and waited ten days for the activation date. Date came and passed with no contact. Phoned Vodafone and was eventually told that contract had been cancelled without informing me. After initially being told this was because fibre was not available for my address several calls later I was eventually told all was due to their operator typing in my postcode incorrectly. My choice thereafter was to wait 72hrs for them to reinstate the order and then wait another 10-14days for the activation OR to register as a new customer spend 30-40mins on the phone giving all my details again and then still wait 10-14 day for activation. At this point it was easier to go with another company having wasted a total 4 hours on the phone.
Reviewer
Mark
Location
Essex
Date
28/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
vodafone offered to change my contract from BT to themsevles, taking care of everything without any down time at all, i'd never be left without connection were their exact words.
My business has now been without a telephone or internet connection for over 48 hours and I am nearly 3 hours into my calls with them (they conveniently disconnect) and they still haven't found the problem.
Avid at all costs!! I have lost untold amounts of money because of them.
Reviewer
James Wood
Location
Salterbeck, Workington
Date
26/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Half way through a 18 month contract and multiple engineers later. We are still getting less than half minimum speed if it even works at all!
Vodafone keep telling me there is a fault between the fibre box and the router. I know this to be false as technicians they have sent have tested the line with me there and shown me the results as they receive it. These results show as NO FAULT ON LINE!
Reviewer
barry
Location
Gillingham
Date
21/09/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Not getting the speeds I pay for 50% of the time I'm on it. Customer service is ok but was told my speeds are in the limit I'm paying for by thier technical support team. Got the 60 meg deal getting speeds of average 25 meg. TV keeps buffing videos on tablets same as tv. End off contact I'm leaving.
Reviewer
Goosgog
Location
Cheltenham
Date
19/09/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Really annoying switch to VF. First of all they changed our number which we had had for 40 years. I rang to complain and was told that they could sort in 3 days. I then rang again shortly after to clarify another issue and was told it would take 4 weeks to get our old number back but no guarantee. Fortunately the first person was right! My first bill was just for a couple of days use so no surprises there. The second bill had over £40 of call charges despite having asked for the £8 anytime calling feature. Their website was down - not an unusual occurrence. Spent half an hour waiting for someone to answer in their call centre and gave up. Eventually got a response from an overseas call centre. They said that my order had not stipulated anytime calling and although they would add it to my contract there was no way that they were going to refund the overcharge. Also be aware that their "Manage my account" app is only designed for mobile use - it was difficult to get this set up as a broadband user. I am locked in now - I hope things get better.
Reviewer
Lewis
Location
Aberdeen
Date
18/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had this broadband for a year, and I have got to say it is the most unreliable and slowest internet I have ever had. Never had problems like I have had with Vodafone. My internet drops out 3-4 times a week and I lose connection. I play online gaming a lot and it's a pain and when streaming Netflix or YouTube it buffers, which for this day and age and these 'supposed' speeds it's utterly ridiculous. I've had engineers out to check my phone line etc but no improvement. The customer service is pretty much non existent. The usual 'we will check your phone line' and 'your speed at your router is what it should be'. I'm lying for the Up to 76MBps broadband, and use a hard wired connection for what I can, and I receive at max 20MBps download with 5MBps Upload which is daylight robbery. I have patiently waited until this contract ended and I will not be renewing with Vodafone. My parents experience the same issues, when they also have never had any issues until switching to Vodafone.
Avoid them like the plague, absolutely dreadful broadband service, and you would think they would provide a great service after being fined for bad customer service not too long ago. I highly do not recommend this broadband. Terrible experience.
Reviewer
Jon
Location
Date
15/09/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
My wife and I have just moved into our first home and the first thing I wanted to get up and running was the internet as I know this is usually what takes the longest.
I did some researching online and price comparing for fibre Broadband and Vodafone along with Talktalk were by far the cheapest available. My mother has Talktalk fibre and I really can't say a bad word about them but what sold me to choose Vodafone was the current offer they have on where you can choose a free gift. I chose the Wireless speaker which I've wanted to buy for a while so it was a no brainer for me.
I was given a date for an engineer to come round and fit a new line as ours had been cut completely by I presume the people living at the flat before us.
The engineer called me 15mins before arriving just to let me know he was on his way. He was very friendly and the work carried out was very neat so no ugly cables running up and down the walls. He finished the job within an hour or so and said once the router has turned on and done what it needs to do it should all be up and running.
5 hours later and we still didn't have any Internet so I decided to call Vodafone just to check this was normal as I was told it can take up to midnight for the line to be activated.
I called at about 7pm and there was a que of just under an hour so I decided to use their call back service. I received a call back from a lady who was really brilliant from start to finish and she told me that something needed to be done their end to get our internet up and running. I stayed on the line for about 15mins whilst they done the necessary bits their end, she then explained how to reset the router and then said to leave it to work through it's boot up process and to try again in half an hour to see if it was working. She also promised a call back in an hour to make sure it was working.
Within 20 mins or so our Fibre broadband was all up and running and straight away with the speeds we was told we would get. I was called back as promised too just to make sure everything was up and running which I thought was fantastic as usually companies will promise a call back and you'll never hear from them again!
Other than the minor delay it getting it up and running so far I really don't have a bad word to say about Vodafone's broadband service.
Along with the best price available there is no traffic shaping meaning no slowing you down during peak hours, no download limits, possibly the most helpful and friendliest customer service I have ever used and a free wireless speaker worth £180!!
Vodafone have clearly put a lot of effort and resources into getting their broadband right and competing with the big boys and it most definitely shows.
It's early days but so far I have been nothing but impressed and won't hesitate to recommend you to everyone I know!
Reviewer
Trev M
Location
Abbey Wood
Date
15/09/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have had Vodafone Broadband for over nearly two weeks now, and I can only say it is great. I switched from BT Infinity which i've had for a number of years since it was first released.
The switch over was painless, I was told to plug the router in before 8am on the morning of the switch over. I plugged it in at 6:30 am , and the service was already live.
Speed is better than BT, 76m line and am getting 74m+ was only managing 68m on BT.
I was using my own Netgear router with BT as the home hub is one of the worst routers I have ever used and asked if I could again , I was told that was not possible, so I have run there router since install and have found it to be as good as my own.
Remember to switch the channels from auto to another one, I use wifi analyzer on my phone to see the best channel to use, this removes any problems with wifi clutter from other peoples routers. Changing channels is simple with the Vodafone Router's simple web interface.
Reviewer
Joe
Location
Wokingham
Date
14/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Signed up Home Broadband with Vodafone. It is supposed to go live on 13 Sept but didn't happen. After multiple calls with Vodafone, they top me up 50GB on my mobile, so that I can still use hotspot to work with my laptop. Vodafone said the broadband should go live after midnight. Next day still the same, no broadband. Call Vodafone again, the support staff said there was a technical fault on the line that OpenReach needs to resolve and it won't get fixed until 18th Sept!!!! So Vodafone left my family stranded without internet at all for another 5 days!!! The live chat staff ensured me that I can collect a USB mobile dongle from a nearby Vodafone store to plug into my broadband router for the time being.
So I went to a store to collect it. The staff said you can't get it free. They have to put a £20 charge on my account and sign up a new £30 monthly contract for that. Then cancel within 30 days after the broadband is fixed and get a £20 refund back.
Despite endless hours (and many more in the future) of trying to sort it out and none of this is my fault (well, apart from signing with Vodafone Broadband), THEY UPSALE MY PROBLEM.
All the customer service teams were trying to be helpful and polite but there solutions actually bring more hassle.
Since I am going from a normal broadband to fibre which I imagine it requires proper technical upgrade at the exchange box, I would recommend anyone to sign a 12 months fibre contract with the broadband company which actually owns the physical line and then switch to another cheaper fibre provider after that.
Reviewer
Noblestone
Location
Kent
Date
14/09/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I was just after fast, inexpensive 'no frills' broadband and that's exactly what I got. I went for Unlimited Fibre 76.
No hassle, the change over worked when they said it would, nice router. No hassle and day one it was 4 times faster than my old sky instantly getting 65 mbs which I suspect will hit 70+ mbs once its settled in.
At last, a 21st century internet connection at a very reasonable cost.
Never had to call customer service, which is fine by me.
I'm not impressed easily but this has been a great experience (so far!)
Reviewer
Marc Walsh
Location
Northampton
Date
13/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish do not even think about getting these in. Organised setup for 8-9-17, its not 13th and still no internet. They had no problem cancelling my old ISP but getting this one working is not happening. After being on hold for hours (no joking) they try and fob you off with, its Openreach not us. Rang again 2 hours to be told my date has been changed to the 25th, well thanks for updating me on this and you can shove that date. Then was told the 13th is a go and I am so lucky!!! Not really when I should be surfing with a 50Mbps download right now but currently getting 0. I read the bad reviews and still gave them a chance and i'm sure tomorrow when its not working i'll be cancelling and trying Plusnet
Reviewer
ams
Location
birmingham
Date
12/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I originally had sky broadband 17mb and decided to give Vodafone a try due to their deal on he 38mb broadband with a free £200 gift. I received the router in the post and plugged it in and was told my activation date was the 7/9/17.
Towards the evening on 7/9/18 the service was still not active so I called Vodafone. After waiting an hour I got through and the Vodafone person said just wait until midnight. The next day 8/9/17 I called Vodafone again as the service still wasn't active. I waited again for an hour and got through to someone who said he would need me to reset the router by pressing down the reset button. I did this and then he said it'll work in 30 minutes. Obviously it didn't.
So I again called Vodafone and waited another hour on the phone before being connected. The lady said that I needed to download the Vodafone app on my phone and then id be able to set up the router via the app. She then proceeded to say 'is there anything else I can help you with' at which point I told her that she will need to stay on the phone whilst I download the app as it takes an hour to get through to someone and so far nobody seems to know what they're doing. I then downloaded and opened the app which of course didn't work with my router. The lady on the phone said she will just need to check something and put me on hold. She then came back and said that actually you can't activate the router via the app. So in other words she was about to fob me off again. She then proceeded to set up my router from her end. After she did this she told me my service will be live in 1 hour. So I then waited an hour, and guess what? obviously it didn't work.
So then I called back again and waited again for an hour and finally got through to someone who then actually did activate the broadband.
The broadband was initially fast. I had the 38mb package and was getting speeds of 33mb. Towards the evening the speeds dropped to between 1 and 2 mb. The homepage (which is google) also stopped loading and occasionally all internet services would just stop.
So I called Vodafone who told me to change the channel on the router. I did this and the same problems occurred. That was their only suggestion and they weren't sure what else to do.
My previous broadband was with sky ADSL 17mb and I got 17mb as their router is fantastic. The Vodafone router will just drop off and the worst thing is Vodafone do not allow you to connect your own router.
The only routers they accept to be connected to their broadband are open reach approved routers of which there is a very limited list of very specialist routers costing around £500 each.
Luckily you get a 30 day cooling off period so Ive now cancelled Vodafone. I don't know how I would have coped for 18 months with Vodafone broadband. More than likely I would have had to just pay the early termination charge (which would have been massive) just to get a working broadband service.
Do not touch Vodafone. They are voted the worst company for customer satisfaction for a reason. Ive now moved back to sky who answered my call in just 5 minutes as opposed to Vodafones 1 hour. I'll never make the mistake of moving to Vodafone for any of their services again.
Reviewer
Abhinav
Location
Lincoln
Date
03/09/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I am on a 78mbps Unlimited Fibre connection since mid of August 2017. I am quite satisfied with Vodafone. The minimum guaranteed download speed for my location is 55.86Mbps, and I have checked actual speed throughout the last week and the speed is consistently coming between 55 to 56 mbps (speedtest.net was used for checking speed). Upload speed is between 17 to 19 mbps. Earlier I was facing problem with Wifi and I contacted Vodafone regarding this at 9 PM, and my problem was quite competently solved by a customer service agent (Amit). The problem was in my computer itself. I wasn't expecting to get in contact with an agent so late at night, let alone getting my problem solved, but I was pleasantly surprised that Vodafone's 24/7 customer service actually works!
Reviewer
Stuart McGuire
Location
North Lanarkshire
Date
01/09/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
im moving again because of slow speed. The misconception that is going around it is the isp to blame for slow speed. It is the line to you're house that is the problem. You may be on 50 year copper that is not fit for purpose be connected other homes via a junction serving homes as well. This was my problem Openreach had to replace all cabling to the house including the underground cable to the cabinet. Result no change whatsoever. BT and Openreach claims of up to 76 Mbps are exaggerated and the companies that supply broadband have a sold a lot of nonsense. Time to force BT to uprade its infrastructure it is not fit for modern fibre use.
Reviewer
Mark
Location
Hertfordshire
Date
30/08/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Moved to Vodafone 76mb package from BT Infinity 2. BT's obfuscated billing drove me away. Vodafone package is £30/mth for 18 months, no additional line rental - simple! Switchover was seamless. There was a little variation in sync speeds initially, but this has now settled down. I have a slightly slower sync than I was getting with BT, but never any disconnections. I am using the supplied router for DHCP and modem purposes only, everything comes in through a separate wireless access point. Some people have reported that the Vodafone router can't handle more than a few wireless connections - I have had no such issues. I contacted Vodafone customer services via live chat to get my authentication details, which they will provide if you quote an Openreach-approved router that you want to switch to. Now I'm using the Vodafone router as stated, this is no longer required, but good to know you can use your own equipment if preferred. Happy customer so far.
Reviewer
Laura
Location
Sunderland
Date
25/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Haven't been able to use my wifi since 7pm tonight , conveniently starts working again bang on midnight. Vodafone have told us on a call that the fault is in our home line but never had an issue before & they never picked up on this 'faulty line' when they checked when selling us this awful service only a month ago. Their solution to this problem? Pay £200 for an engineer to come out & repair the line on a house we don't own and are moving out of in 2 months. They took an hour on the phone to come to this conclusion and we were charged £25 ish for the privilege. So now we are stuck with a line that drops out constantly, runs slowly & are paying for nothing until we move & hope this house doesn't have a 'faulty line' too!
Reviewer
S.Bloom
Location
north Yorkshire
Date
24/08/2017
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Worst thing I ever did swop to vodafone. Package of mobile, broadband & landline sounded too good. Broadband crashes 4-5 times a day. Mobile not reliable. Lucky if get 1 consistent hour on broadband. thought at first it may need time to settle but have persevered for almost a year. driving me mad its SO unreliable. dont touch with a barge pole if outside major cities.
Reviewer
Helen
Location
Sheffield
Date
19/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Worse service ever very luck to get 1 hour internet a day constant loosing connection.
Reviewer
FlatCappedNorthernerSmokingARollupWithNoFilter
Location
North
Date
15/08/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We signed up with Vodafone because they were offering a very competitive deal - 76Mbps for 18 months at £30 a month with no setup charges.
The speed was up and down initially but after a week or so it stabilised at a constant 76Mbps or thereabouts. So it needs to be given a chance to settle down.
The Vodafone Connect router is fine, but the wifi signal had been a little bit better with the BT Smart Hub. So we use the Smart Hub for wifi, by switching wifi off on the Vodafone router (button on side), switching off DHCP server on the BT router (in settings), and connecting both routers by network cable. Works fine, costs nothing.
More than happy with Vodafone.
Reviewer
Charlie
Location
Dartford
Date
11/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you want trustworthy internet that will work all the time with great customer care dont get vodafone worst ever swap you would expect better speed from a potato
Reviewer
Alex
Location
Southampton
Date
08/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the most worthless piece of garbage i have ever come across, the connection is terrible, signal strength weaker than a prawn cracker, drops out 24/7, useless customer service departments, they do nothing to try sort out problems. i have to constantly restart the router to get the speed back up on it, only to have to do the exact same thing 5 minutes later. so basically don't even bother with them because they'll just take your money and screw you over. its so bad in fact we are actually taking out a broadband package with Virgin while still having to pay for this crap.
Reviewer
JC
Location
London
Date
08/08/2017
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I really regret changing from Sky, just did so as I was upgrading my phone and there was no line rental. Unfortunately the service got a lot worst almost exactly after the 30 day trial period or I would have swapped back. For a couple of weeks it was dropping every few minutes but that at least has improved now. It takes my ipad quite a bit of time to log in every time I turn it on, which was instantaneous with Sky.
Reviewer
Adam Cleverley
Location
Chippenham
Date
19/07/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
We swapped to vodafone after being with sky for a very long time, The lack of having to pay line rental was amazing and members of the family are also with vodafone for mobiles, which made it even cheaper.
Still only getting 54megs (on the 76 package at the moment but knowing this will go up over the next 10 days as they do tests on the line to make sure it can cope with the faster speeds. upload is at a full 20megs which is lush.
The router is fine, but we have our own access points for wifi and switch to power those access points so its just sat there as a router/gateway to the internet (anyone expecting amazing hardware from their isp are silly, all isps hardware is cheap when it comes to wifi in my book. not gone down once since the connection was moved over. loving the gb network connections to the rest of the LAN.
Seeing as its faster/cheaper than sky its a win win. Will leave another comment after a month or so.
Reviewer
Kevin
Location
Rutland
Date
18/07/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Having read reviews on here, it was with some trepidation I decided to swap from BT Infinity to Vodafone. That said I think all the broadband providers, including BT, have just as bad reviews.
We swapped on 16th June and one month later have now received first bill. I can only recount our experience which has been faultless. I actually can think of nothing whatsoever to criticise. It all happened as it was scheduled to, our speeds are just as good as before, reliability is probably better. The bill was exactly as expected.
We have been Vodafone mobile customers for some years so get the lower rate. Now saving in excess of £400 per annum.
So 10/10, thank you Vodafone you got it right for us
Reviewer
Dipak Adhikari
Location
Charlton
Date
16/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the first time ever I felt like leaving review . I have tired BT , virgin before . I decided to join Vodafone simply becoz they were offering me for low price . This is the worse ever connection i have had so far . I would never ever recommend anybody to join this service .
Reviewer
Paul
Location
Treorchy
Date
15/07/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Fantastic! Took the plunge, despite negative reviews and Vodafone's history of customer service. Switchover was effortless with slightly better speeds than I'd previously had with Sky. I get a consistent 79.6MB on their 76MB package so very happy indeed. Home broadband customer service is also reliable and accurate.
I getter better performance too from the router!
Reviewer
Blend Fathullah
Location
Nottingham
Date
15/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Vodafone service = Headache = Charges = Ignoring Customers!!
Vodafone Customer Value = ZERO%
Vodafone Customer service and care = ZERO%
Vodafone Reputation= ZERO%
Vodafone Traceability = ZERO%
Number of Customer Trusting Vodafone = ZERO%
BILL & Payment = 100%
Advice = ZERO %
Customer Satisfy Vodafone Service = ZERO %
Reviewer
Dagmawi
Location
SW4 0PB
Date
11/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I do regret for signing 12 months contract due to the broadband being so unreliable specially on mobile devices. I would not recommend anybody to get in to this mess if you're from my area.
Reviewer
Bull
Location
Ipswich
Date
09/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have only put one star because there is no option for 0 star otherwise I have had enough of Vofafone. The worst is the home broadband utter rubbish. Dont even try because even the staff do not know what they are doing. Its just a long storry that I wont even bother sharing. All I can say is stay away from Vodafone to have a peace of mind.
Reviewer
Ian Richardson
Location
Yorkshire
Date
07/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. I rarely leave reviews but this fibre internet connection has driven me to despair! The only positive thing that I can say about Vodaphone is that with the price increase they have allowed people to leave before their contract is up. I am jumping ship to either Sky or BT.
When first installed it was okay. Now it is terrible. The connection keeps dropping out and the wifi is terrible. Sometimes I can only get 10mbs when I am paying for the full fat fibre. When I do get the 10mbs I am happy as it means I actually have a connection for once. My wife is upset with the situation as she has had to up her mobile phone package to allow for more data as the wifi keeps failing.
STAY AWAY FROM VODAPHONE BROADBAND IF YOU WANT A STABLE INTERNET CONNECTION! (I am writing this article using my iPhone as a hotspot as the connection has gone again)
Reviewer
Jimaa
Location
London
Date
06/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband I have ever had, I regret ted that I got it
Reviewer
Amanda saeed
Location
Wallasey wirral
Date
04/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband we have ever had , always switching off I've had to increase my data for my mobile because I've used so much data at home
When i should be connected to
Wifi absolutely horrendous stay well
Away
Reviewer
Ramona
Location
HAYWARDS HEATH
Date
03/07/2017
Comments:
I will give them o stars. The worst customer service!!! My WiFi got cancelled one day for no reason, I wasn't even informed and for a month I struggled to get it back, but only got lied to. I had to also pay for it for a month when it didn't work. Will never use Vodafone again.
Reviewer
lua
Location
london
Date
23/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Appalling customer service. They do not value customers at all and treat you like you have to be grateful if they provide you with their service which we pay for! I made an appointment to have the line activated. I took a day off and none came to the property. I phoned and, as if nothing had happened, I was told that the appointment had been changed to a different date. Not only they did not inform me of the changes but did not apologise for my lost time and money and did not make any effort to give me an appointment that suited me. I had other similar issues with dongle broadband. Vodafone communication with customer should be rated 0. Expect the line to be cut off without warning, explanations or apology. Because t them the customer is always wrong! Pay someone else to get a proper service. I cancelled all my deals.
Reviewer
W
Location
Reading
Date
18/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Initially everything was ok but then I've noticed that I keept loosing my connection. So I called Vodafone they got me to check everything around my router, no fault found. I was promised that IT will call me and resolve my problems. I got a TXT from IT that they've run checks on my line and all is good, no fault.
I called Vodafone and explained again that I keep loosing internet connection every day at least 2-3 times a day.
Vodafone response to that "it is expected to have up to 4 connection drop outs a day, it's not a fault"
So I asked them can I terminate my contract earlier as they are not providing the service I'm paying for. Vodafone said yes but I'll have to pay early termination charges because they are not at fault.
Great service from Vodafone!!!!
Guess what? 2 days ago they've announced a price hike and everyone has 30 days to leave them with no penalty charge.
Keep switching guys, just NOT to Vodafone.
Reading about Vodafone broadband drop outs on Internet you'll see that there is an issue with their router and they will not fix it or even give you a replacement one.
Absolutely terrible service.
Reviewer
Aamir
Location
Sutton Coldfield
Date
07/06/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Vodafone seem to get some stick here -
so thought i would post my overall positive experience.
Switched over from Sky Fibre last month (due to price as Sky had been fine).. rang Vodafone as an existing customer and said i would like to move to their fibre 76. Managed to get the connection fee waived, and save £2 pm as a Vodafone customer.
I had asked if i can use my own router (as my house if fully wired) which they confirmed was fine.... but i still had to pay £6.99 for them to post me a router i didnt want.
On day of switch over i lost broadband for a hour or so - so no big deal. I then had to ring them to request my connection username and password to use my own router - which was a bit of fun and games - as the supplied username and password didnt work.
PM'd them again - and they confirmed my username and password which matched what i had been supplied - they then asked what hardware i wanted to use - (ASUS DSL-AC68U) to which they said it wasnt BT approved so would not work!
10 mins on a couple of google forums i managed to work out the supplied username needed to have an extension added to it (just like sky did)
So now using my own hardware again - with decent wifi (unlike the supplied router) and have decent speeds - actually connects and sync faster than Sky - and i pay less p er month - so i am a happy customer!
Reviewer
Mark
Location
MARKET HARBOROUGH
Date
06/06/2017
Ratings
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I left BT to go to Vodafone after shockingly poor customer service. Little did I know that Vodafone was equally as bad! Their customer service team all seemed nice guys but none of them knew what they were talking about. I was given incorrect information by the operative I signed up with which would have cost me more money unless I hadn't recorded our call and could prove she had mis-sold their product. I had further calls to quantify emails that they had sent to me which gave conflicting information to each other and no one could explain the emails they sent to me. Calling their customer service is not a quick procedure and each of my calls lasted between 30 and 75 minutes - not in queues but talking to advisors who didn't know what they were on about or needed to get further information from colleagues about elements of their products that they knew nothing about. I am still in my 30 day "cooling off" period, and believe me I am leaving straight away. I have never encountered a service as bad as there one I left at BT but Vodafone are well up there with the worst! Don't even bother unless you like to get stressed out by emails they send which suggest they've signed you up for that you never requested and unless you can afford to spend hours on the phone to operatives who do not know what they are doing. You have been warned!!!
Reviewer
Robert
Location
Glos
Date
05/06/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Although Vodafone have tried very hard to resolve problems they haven't been able to. Lots of issues with their own systems include online account. I wasn't aware that they consider 9 lost connections every 2 days to be acceptable. Unable to meet their own guaranteed speeds, call centre staff don't do what they say they will do in terms of calling back. Billing wrong and I have had to call Vodafone far to many times than I consider reasonable. Technical help was better in terms of customer service, but as already mentioned Vodafone were not able to resolve their problems and were not willing to try anything new to resolve the issue. Basically gave up or said they could only continue more of the same which hadn't worked previously!
Reviewer
JMJ
Location
South West
Date
26/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waiting for nearly five (5)!!! whole months to get super fast home broadband activated at the contracted speed in my home!!!! Endless call centre promises (I now know the songs by heart when you are in the queue!), made then not delivered on. There is a serious lack of agency and responsibility taking, in call centre responses. No staff seem empowered to actually do anything to help. You are just a can kicked down the road from pillar to post. It is incredible how they are swift to sign you up and take your money but when it comes to delivery it is BT Openreach or DPD the courier who are to blame. This has been the worst consumer experience in my entire life it makes me nauseous and I am considering further action this being the first step.
Reviewer
John
Location
Bury St Edmunds
Date
25/05/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Can't fault it... Now with ofcom law they give you a guaranteed speed and speeds you can get up to... 73mbps constant... A few niggles with my first router but a call to them.. Based in Scotland no less... They were on the case.. Adjusted settings pushed a firmware not yet out didn't fix it so the sent me a new router which was up and running in 10 mins. Coming from sky which was poor and slow.. It's amazing.. Something to do with them not sharing bts data lines and having 2 of there own.. Keep up the good work Vodafone.
Reviewer
Chris G
Location
South Wales
Date
23/05/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Don't usually write reviews but felt Vodafone are having a hard time here, so thought worth putting in a positive review for those who are not sure. I joined Fibre 76 this month, which took around 2 weeks from placing my order. All I can say is not one single problem from signing up to writing this e-mail. They kept me informed right the way through the process, equipment arrived well in time of connection and since being connected It's very stable (no disconnects) and I'm getting very good reliable speeds in both upload and download for a fraction of the price I paid with BT, who were absolutely useless in all aspects (Customer service being the worst) during issues I had.
Although I had my reservations because of the reviews on this site, I have no regrets switching and based on my own experience would recommend them.
Reviewer
Jan
Location
Kirriemuir Angus Scotland
Date
19/05/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Within four days of ordering vodaphone broadband it arrived. Set up took less than 10 mins. Each cable has a colour labelling for ease of use. Never before have I experienced such sped of dlivery and effortless connection. Wonderful.
Reviewer
Steve
Location
North Norfolk
Date
16/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This single star may, to some, appear a bit harsh; but I can guarantee these people have ever been foolish enough to use this company for broadband. When we first started using Vodafone as a broadband provider we were getting approximately the speed they had agreed to provide us with. Then after about 6-8 weeks we started to get very poor broadband speeds (between 0.4 to 20 odd Mbps. The 20 Mbps may sound pretty good to some of you, but we signed up for 38 Mbps! I have contacted their technical support (a bit of a joke as by definition 'support' would imply some sort of assistance!) and they blamed the low speeds on our setup at home. This 'setup' they refer to is the same setup we had when we were with BT, only they gave us almost 50 Mbps! We also get regular drop-outs of service (a few times per day). All-in-all if you are thinking of saving a few quid every month by going with Vodafone, I would think again. Because the savings would not be worth the infuriating hassle this incompetent company provides!
Reviewer
Chris Cummings
Location
Bury Lancashire
Date
12/05/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
So far so good everything was on time never had a day without internet. Everything went as they said we have to firesticks 2 Xbox consoles a PS4 2 tablets a laptop and 4 phones connect and it's never dropped a bit. Very happy so far and it's faster speed than I got told it was only Surpose to be 27-38meg but I get all least 40meg speed so it's a thumbs up for me glad I changed from sky
Reviewer
Eddie
Location
Staffordshire
Date
11/05/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Swapped from BT infinity 2, as the vodaphone was a lot cheaper.
Had lots of connection issues especially on mobile devices.
Speed very good at router (66Mb/s) but achieving nothing like that on wifi linked devices (even when 50cm away)
Apps were not loading videos (BBC, Imgur etc)
Spoke with customer support, updated firmware, updated phone, turned off firewall - still no joy.
Websites can take 20 secs to load and regularly freeze, so a pretty much un useable
Decided to go back to BT as still within my 30 days trial.
Cannot recommend
Reviewer
Christopher
Location
Derby
Date
10/05/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I'm new to Vodafone I've had the home broadband a few weeks and I've had no issues at all I've constantly had a good service and can't Slag vodafone off at all
I didn't know what to get when choosing broadband so chose vodafone as I'm on pay as you go and tbh I'm glad I did everyone I know is either on sky or BT and there always moaning about something or other.
Don't knock until you try that's my advise.
Reviewer
David
Location
Cheshunt
Date
08/05/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Broadband is ok but cross everything you have if you need to call customer service with a problem.
Reviewer
Mark
Location
London
Date
04/05/2017
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I was concerned by all the negative reviews I'd read, but my experience has been great.
I switched to Vodafone after my previous provider increased the price. As a Vodafone mobile customer, they offered me 38mbps fibre for less than I was already paying for standard broadband, which was a great deal.
They cancelled my existing provider for me, which made the switching process very simple.
The switchover wasn't seamless as something went wrong on the scheduled day and the issue had to be referred to Openreach. But, as a Vodafone mobile customer, they gave me 50gb extra mobile data (with the promise of more if the problem couldn't be fixed quickly) so I could use my phone as a hotspot. This tided me over nicely until the problem was fixed in 4 days, without the need for an engineer visit.
Since then, I've been really impressed. I consistently get download speeds of at least 32mbps (despite my previous provider citing the phone lines into my building as an excuse for slow speeds). The connection has been very stable too.
The Vodafone router is a vast improvement on my old provider's. The Wi-Fi now covers every corner of my home, eliminating some annoying blackspots. Their app for controlling the router is really handy too.
I realise others have had worse experiences - but, based on my own in London, I wouldn't hesitate to recommend Vodafone.
Reviewer
wishistayedwithSKY
Location
Manchester
Date
27/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
VF called me and offered me a deal that seemed to good to be true if I switched my broadband to them from Sky. Alas it was too good to be true! Every night, despite theoretically paying for unlimited BB my broadband either goes down all together or becomes very erratic. I paid £6.99 for a NOW TV Sports pass tonight and the connection dropped after 9pm. Pricks
Reviewer
Michael Fawcett
Location
Fife
Date
20/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Recommend going for another broadband than Vodafone, a f you go for Vodafone, you'll regret it, playing online, disconnects all the time, that's even with a wired connection, and it took about half an hour, just to send this, via my iPhone, as Vodafone, useless, my EE data runs faster
Reviewer
Roger
Location
Haslemere
Date
13/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I signed up for Fibre 76 with a promise from the shop of 1 pound connection fee and a download speed of min 62 and max 76. A letter arrived from Vodafone welcoming me with the statement 'This letter and enclosed booklet make up your agreement with us,....' the letter states that the connection fee is 49 pounds and the speed is min 33.5 and max 45.41. Clearly these were not the terms agreed. A complaint using Vodafone's only available avenue which is e-mail has produced no response although the website promises a reply within 2 days if possible or 5 working days maximum. So far the period is 7 working days! A call back to the Vodafone shop was met with indifference, comments that everyone had the same complaint and that replies to complaints could take 7 MONTHS to get a reply. Having today received a text message from Vodafone welcoming me I rang the freephone number provided for queries, the polite English speaking call assistant explained lots of people were having the same billing problem and he could not comment on the download speeds promised, regarding the e-mail complaint not being answered he suggested I contact the complaints department by the only available means ie by e-mail to complain my complaint had not been answered - that seems a exercise in futility. NOT GOOD SERVICE VODAFONE - NIL POINTS
Reviewer
Graham Hudson
Location
Worcestershire
Date
11/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
After being approached by Vodafone offering free line rental, we were tempted away from BT (who had consistently deliver 50mb+ without ever having an issue) purely as a money saving exercise. We like many rarely use the landline so free line rental made good financial sense. I opted for the 76mb premium service from Vodafone, this guaranteed 50mb. After install, we noticed that simple things like streaming Amazon and downloading from sky often wouldn't work due to poor speed, not some thing you'd expect with a promised 50mb. On checking, at best it would make 20mb, often as low as 12mb. We spent hours on the phone to tech support trying to resolve it for the 6 months we've had it, new routers,Ethernet cables, firmware updates, still never getting above 20mb. After a while Vodafone would go quiet on me and I've have to constantly chase them. So after the 4th BT open reach engineer visit I have given up, it appears BT are providing however it is getting throttled back by Vodafone and they simply can't / won't provide me with the promised / contracted speed I am paying for. They have offered me early release from contract and £49 compensation as they claim they are providing me with 76mb and it's not their fault that by the time it reaches me it is only 20mb. Essentially Vodafone are advertising and charging for a service they simply cannot provide. Shocked and appalled by the lack of customer service. Would not recommend to my worst enemy.
Reviewer
Jacob Benjamin
Location
Wemyss Bay
Date
07/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Comments:
I am going to eat humble pie here. I had a terrible experience with a Vodafone Store at Braehead (Glasgow), and I was extremely vexed by the lack of any response to an online complaint I had raised with Vodafone, within the 5 day window that Vodafone promises. I was on the horns of dilemma with cancelling an impending Vodafone Fibre Broadband connection despite the risk of losing a market leading offer on telephone and broadband connection. I gave vent to my feeling here on this site a couple of days ago. However, I decided to hold my nerve and go through with the switch over from BT, which happened yesterday night at midnight. Yesterday I got an email from Vodafone asking if I would ring up a number, which I did today. After taking a few more details, they confirmed that they had carried out an investigation around my complaint, and wanted to apologise for the poor service in this instance. As a gesture of goodwill, they waived one month's SIM charges.
As for the Broadband connection, I called up Vodafone to let them know that I was struggling with getting online even though the telephone line was working perfectly. It was explained to me that an engineer from Openreach would have to physically connect me up at the local cabinet, and to tide me over the short delay of a maximum of 1 day, I was offered 50GB of complimentary data allowance to tether our devices to. On the 4G network, this was blazingly fast enough. Earlier than expected, I've now got connected up within 9 hours of my morning call, and the speeds are properly eye watering - 74 Mbps download and 17 Mbps upload.
I am taking the trouble of correcting the record here for the sake of my own conscience. Good service is hardly ever reported, and bad service is hugely overrepresented in the feedback reviews. If my current experience with Vodafone continues, I would urge everyone to be sure they have good reasons not to move over to Vodafone. Their prices are simply too good to turn down.
I will of course report back here should I experience any instability with the connection speeds, or other unforeseen problems
Reviewer
Matt h
Location
Dorset
Date
07/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service always cutting out and no way near what they said we would get. Spend a total of nearly 6 hours onto customer services getting no where and no results. It constantly drops out. We even phoned saying we would rather just leave the contract as not getting what was stated but the said they couldn't do that because their end it states we are getting the top speed. Absolute joke never ever use them again and I would advise anyone to consider a more reliable and helpful company. We have had trouble paying credit cards and bills because of this and still they didn't care the lady I spkoke to on the day didn't care at all about what we were saying only what they thought we were getting.
Reviewer
Elley
Location
Bristol
Date
06/04/2017
Comments:
Absolutely rubbish. the signal drops and goes off all day long. Do not get this service. There is nothing fast about this service look else where. I was with Sky and got lured into thinking it would be an improvement but it is awful. Now I want to leave Vodafone want to charge me £100 which is a joke because it never worked. Avoid like the plague.
Reviewer
Jacob Benjamin
Location
Wemyss Bay
Date
05/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I have yet to receive my Broadband in a couple of days. I've had a terrible experience with staff at the Vodafone shop who sold me the broadband prospect. They did that on the back of me needing a replacement nano SIM for my new phone. The SIM story goes as follows, and I produce the complaint letter I wrote to Vodafone through my Vodafone online account. Even though a response was promised within 5 working days, none has materialised to date.
"I would like to complain about the cynical and flippant service offered by the Glasgow Braehead Vodafone store. I was offered a nano SIM to suit my new phone, and was told my service would change over to the new SIM in one hour. 24 hrs later, it hadn't. So I returned to the store as advised by the website chat service, and was given another SIM, and emphatically told that the new SIM would come on stream in 24 hrs. I was also given a mobile number to contact the store should there be problems. Nothing happened. I tried to contact the store many times, only to realise the phone number I was given was effectively unattended. I contacted a chat adviser on Vodafone website, and he took the details of my SIM, and was given a cast iron guarantee it would become operational in 4 hrs. A week later, nothing had happened. Today, I went back to the Braehead store to report the situation. The man who dealt with me twice previously was Steven, and it was he who dealt with me again. He seemed totally puzzled by it all. This time, he used a different method of swapping the SIM.\.\effectively logged on to another web page to do this. 15 minutes later, the SIM had come on stream. When asked why no one had responded to my phone calls, he told me the phone was kept in a cupboard, and pointed to the cupboard. He apologised. At this stage, I felt a formal complaint was in order as clearly I thought Vodafone ought to know about my experience. I asked to speak to the manager. He turned up, and started to employ patronising behaviours and patter.\.\.he patted me on my back, stuck and hand out for a handshake, and sought to know what the problem was. He knew what the problem was, as Steven had repeatedly gone in to confer with him about my situation. The sheer facetiousness of his behaviour was shocking. I asked how I might complain, and he advised me he would type my complaint out into the 'system', pointing out to her terminal screen. At this point, I had had enough, and was unprepared to waste my time over yet another wool gathering round. I have made two needless trips to the store in Braehead from Wemyss Bay (50 mile round trip each time), and I've had a week of disruption to the use of my new phone. I would like to ask you what you are prepared to do to deal with this poor service from Vodafone. On my first trip, I was also sold the Vodafone Broadband service, and the router has now arrived at my home. I am not sure what to expect from that, given my experience to date."
Having read the abysmal reviews here, and the similarity of themes, I am now going to cancel my impending Broadband switch over. Even at half price, this deal is not worth the trouble.
Reviewer
AK
Location
Langley
Date
03/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Recently I purchased Vodafone home broadband, and I strongly discourage people from committing the same mistake for the following reasons
1. Connection keeps breaking intermittently. I could have assumed this happening in first week of connection, but I'm now in second month of contract, yet the line is not stable.
2. Speed which is promised yet to be experienced. Contract commitment says 31 mbps but I'm yet to touch that mark. Forget 31, I'm not exceeding 20 mbps.
3. Engineer visit for any troubleshooting the problem is chargeable.
Reviewer
Carl
Location
Lincolnshire
Date
31/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utterly abysmal. They cold call offering exactly the same speed, and that they will put in a second line, and give you double. They mis sell, tell lies, and fob you off with excuses. The hub wifi is pathetic, it doesn't even reach 12 feet away. Shocking service, shocking speed of 3mbps, when you're promised 13 / 14mbs. And when you complain they are forced to tell the truth. I can't abide liars!!!!!
Reviewer
James
Location
Blackpool
Date
18/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Download Vodafone broadband app for phone, go WiFi section, and change your channel to one no other person is using. That's where all the problems lie, all broadband companies are using the same channel numbers which causes interference.
Reviewer
Gary
Location
Rochdale
Date
15/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not get had Vodafone broadband. I've had it for 1 week and I'm going back to bt. the speed is atrocious speed Ranges from 0.1 to 6mb and signal drops all the time router is not as good as bt hub 6 the range is dreadful. worst mistake I ever did cost me £60 to go back to BT and the £25 it cost to activate Vodafone do not risk it.
Reviewer
Martin
Location
Manchester
Date
15/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Most reviews tend to be negative, because people need somewhere to vent. I know plenty of people who've had significant problems with Vodafone so they're obviously not perfect....but nor is any other company. However - I thought I'd share my experience of switching from BT standard to Vodafone 38mbs fibre.
Frankly...it was superb. Plenty of communication about what was happening and when. They dealt with BT and all I got from BT was "This is when you're leaving and this is the date of your final bill". On the day; BT stopped....Vodafone didn't start. I phoned Vodafone customer service (based in Glasgow for Broadband) and they were excellent. Ended up needing an engineers visit the following week. So, because i'm with Vodafone on mobile; they gave me 50GB of data to use my phone as a hotspot whilst I waited for the engineer. 4G tethering meant I had excellent broadband the entire time.
Engineer arrived (Openreach) and told me the phone line had been wrongly connected at the exchange (by Openreach). Took him 20 minutes to sort it out. Broadband kicked in within the hour and it's been consistently great since. broadband speed tests show I'm getting everything promised...and all for over £10 a month less than BT standard 17mbs.
So I'm a very happy customer and happy to share the experience.
Reviewer
Tracy
Location
North yorkshire
Date
13/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I switched in November 2016 with the promise that my broadband service would be better than my previous supplier and I had 5 months of shockingly bad customer service including Vodafone staff lying to me, not following through on promises and staff blaming each other for poor service. My broadband speed was much slower than I've ever had with BT or Sky and non existent on numerous occasions. Vodafone blamed it on so many things that I lost count and I spent hours on the phone trying to resolve it - they even blamed it on my computer and told me to take it to PC world to get it fixed ! I switched back to Sky and this morning after plugging my sky router box in no more than 10 minutes later my broadband signal is working perfectly again. I would not recommend switching to Vodafone broadband to anyone.
Reviewer
Rashid
Location
Slough
Date
08/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Got Vodafone broadband in November. Had service for a week theb cut out. Then I was told thw earlier it could be fixed is on Christmas eve. Then come Christmas eve they said there was a problem with the phone like. A week later had an gas engineer out who fixed the line and the internet was working. Lasted for 2/3 weeks then cut out again. When chasing it up I was told it would take 3 days as per the contract. 3 days later I was told that the line had gone down. Had an engineer come out 10 days later who said that the line was fine now and the number had changed. I didn't want my number changed. I was not reimbursed any money that I had paid for a sub par service.
Reviewer
Chris Mackay
Location
Aberdeen
Date
06/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The advertised download speed with my package is 38mps. I hae just tested it and it averages 21. I live literally 100ft from the exchange, so thats miles of fibre and 100ft of copper. When I call to complain they tell me the problem must be in my flat. The router is plugged directly into the socket on the wall, but if i test the speed using my laptop inches from the router there is no improvement. Customer service just say they are sending the signal at 40mps and refuse to send an engineer to investigate. It's not cheap, the customer service is awful and I can't even stream iPlayer or YouTube reliably.
Reviewer
Steve
Location
Norfolk
Date
06/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cannot believe I was foolish enough to believe that this amateurish home broadband service provider could provide the same or better service than BT.. I regret the day I signed up for this diabolical service. With BT I was getting anything between 38 & 52 Mbps for the whole year. With Vodafone I receive anything between 40 and 0.42 Mbps ..... yes 0.42 Mbps! The majority of the time it is between 26 and 12 Mbps! At the time of writing this review it is constantly under 1 Mbps! When we started with Vodafone in Sept 2016 we were receiving 50 Mbps then, about a month later it reduced to anything between 38 and 20 Mbps. It has gradually reduced over the months (now March 2017) to its current speed of under 1 Mbps. I have contacted Vodafone technical support who are blaming my set-up at home for the diabolical speeds. If this was the case, how was it that I was receiving 50mbps for around a month when I first started the agreement and the 'set-up' I have now hasn't changed from the outset. Also, why was I, with BT, receiving between 38 and 52 Mbps with the same 'set-up'? Let's face it Vodafone, you are going back to the same attitude you had with your mobile phone customers in the 'noughties' i.e. You're are with us now.... tough! If you are thinking about joining Vodafone home broadband I really wouldn't bother if I were you.... go for another provider and pay for the line rental...... it will be with it in the long-run.
Reviewer
Dan
Location
Thatcham
Date
02/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I switched to Vodafone Broadband last year from Sky.
First of all, the switch was seamless. I received the router in plenty of time and the service was turned on exactly when I was advised.
Since then, I am pleased to say that the down/up speeds have been way faster than Sky giving pretty reliable downloads of between 35-65 Mb/s.
Last off, I recently had an outage caused by Virgin Media putting a spade through some fibre in the street and the customer service I received was excellent.
I thoroughly recommend it.
Reviewer
Andrew
Location
Bromsgrove
Date
01/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Another tale of woe! How can Vodafone get it so wrong so often?
I had a nightmare trying to sign up online so in the end I phoned up. After 2 hours of messing around online it was all sorted in 15 minutes on the phone.
The good bits - the router turned up on time, the line when live and worked first time. I have 6 devices connected to the router and it hasn't fallen over yet.
The bad bits - they put me on the wrong package and when I told them, they denied it, said the slow speed was because of DLM....I am not that stupid.
Get to the online chat 3 days later and explain the problem, he says that I am on the 38mb package, so 34mb is quite good, shame I signed up for the 76mb package.
Then they want me to sign up for another 18 month contract to change my package, then they don't want to honour the £28 per month, including the £3 per month discount. It will also be another 2 weeks before they can change.
I reluctantly change and wait the 48 hours to get the email confirmation, I don't get it....I phone and they got the order wrong, it will be another 48 hours and then 14 working days.
Maybe I am the lucky one, at least it will only be 3 to 4 weeks before I get what I pay for....
I gave customer services 3 stars because they are nice people and polite and doing the best they can, they just work for a terrible company.
Reviewer
Adam.
Location
Portsmouth
Date
24/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't switch to Vodafone. Went online to change providers because sky were getting to expensive (but I always received brilliant broadband with them) saw Vodafone, same deal but half the price. Put my phone number in & postcode. All fine nothing to be done. I got half price router at £25 so I was happy. Router should arrive in a few days & im good to go. Got an email saying they didn't have any routers available so I had to wait another 10days, not a problem still happy to wait. Then got an email saying there's a problem & they have been trying to contact me for 4 days & where I haven't responded they've cancelled my order. I've been a Vodafone mobile customer for over 10 years & it was all going through the same billing account so they got my mobile number & house phone both with voicemails, so no one tried to ring me. Any way rang them to see what was going on. They said they couldn't use my line & I had to pay £60 to get a new line put in & now I've missed the deal so full price for the router £50. By this time sky has been cancelled. So I refused to pay any more & said I wouldn't have left sky if I had to pay £110. They were good enough to honour the original deal at £25. Which I was pleased they did so thank you Vodafone. Anyway I've been with them over a month now & the wifi is terrible! On YouTube, a couple of seconds in it starts buffering. Any websites take ages to load, it's crap. Dial up when I was a kid was better. I've rang them 5 times trying to get this sorted. The 1st 4 people were brilliant, polite, easy to understand & very helpful. I never waited over a minute to speak to someone really, really good customer service. The 5th bloke was crap. Every adviser had put a note on my file of what they had done, what I told them. So each person in turn would know what's going on & save me repeating myself. The 5th bloke just said "all the others were wrong, wifi is a privilege. We only guarantee fixed line broadband so I should just cancel". I would have give them 5 star customer service but the last fella ruined it. Vodafone did exstend my 30day cancellation time to help me sort the problem.
Reviewer
kev
Location
Cheshire
Date
23/02/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Wow, this is an excellent service, been with bt, talktalk, Ee, sky but this is by far the best, as a customer I took the fast broadband, I get 45 mb as was said and WiFi connects at 42 mb all around the house, Vodafone have finally got something right
Reviewer
b j bamber
Location
preston
Date
21/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
I have been with vodafone for nearly a year and cannot wait for my contract to finish! The initial changeover went like a dream but unless you only want ethernet and perhaps a couple of wifi devices, I would strongly advise looking elsewhere. I suddenly started to get problems with wifi devices suddenly disconnecting. All I get from the customer services is that my contract is for the broadband only and wifi is a 'curtesy' service! They suggest that I only ever have a maximum of 5 devices on at once and switch off the wifi on TV's mobiles etc when not being specifically used! I should also use the app to make sure that I havent forgotten to switch anything off! We had more of the family at home when I was with sky and must have had about 15 devices connected at times, with no problems at all. The router also just cuts out on occasions and needs rebooting. Vodafone won't let you use another router. In future I will happily pay a bit more for a decent service
Reviewer
Conor Stephenson
Location
Halifax
Date
21/02/2017
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I signed up in January online to the 76mb package, it was supposed to get actived on the 24th of January which then got pushed to the 4th of Feb, no biggy, then the router turned out to be faulty so I had to wait for a replacement and sent the other back, then when i finally got it plugged in turns out I'm on the 38mb package so I rang up to be told tomorow it'll change over, ring up tomorow and they say the operations team will ring you within 10 days. 10 days pass, no call, no email. A day later I get a text saying it'll upgrade within 24hours, it didn't. I keep ringing everyday to get told tomorow everytime and also thirty pound credit one time to compensate apparently. We're now 6 days past then and no upgrade, I called today to be told tomorow again, she also offered me thirty pound credit again to which I replied I'd already been offered that to which she replied that I haven't got that basically and she can't see any evidence of that ever being offer to me on the system. Seems abit of a joke to me, the customer service are friendly but nothing is gets done.
Reviewer
Mike
Location
Pontypridd
Date
18/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish there was a minus star ....where do I start . Ok went from Sky to Vodaphone on the 31st January promise fibre for a lower price just plug in and switch on .....17 days later it worked although not working to great.The technical team and customer services promised to phone you back only once this occurred in the 17 days without service ,they kept blaming BTopen reach when the engineer came from BT this type of fault is normally rectified within 48 hours really evident that vodaphone didn't raise a ticket - my advice stick with a trusted brand ...I wrote to the director to fix my issues
Reviewer
Ash
Location
London
Date
18/02/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have had this opportunity to speak to this gentleman who is currently in South Africa (Cape Town), his name is Anthony Ford, this guy has been an absolute life saver to assist me with few problems that I have had recently, since the problem was not looking to get resolved within a day, he actually called me back the following day as he promised to resolve my query, I strongly recommend every network to actually consider taking someone as Anthony to be hired in their team in order to have satisfied customers!
Reviewer
David Harrington
Location
Ingleby Barwick, Stockton-on-Tees
Date
14/02/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
By far the best FTTC provider that I have used. Vodafone is my third provider. I have been with them since July 2015 and I don't intend to move away from them given that I have served my minimum contract period.
Customer Service is first class. What problems (2 of them) I have experienced have been resolved very quickly with follow-up calls from CSR to ensure all is well. As a Vodafone Mobile customer, when my line was down caused by third party cable damage in my area, they added extra data to my mobile allowing me to remain online whilst my line was repaired.
The router is superb along with the app allowing you to control and prioritise your broadband to devices.
Above all, an excellent package, well priced with great service. I have recommended to family and friends some have switched and experienced the same service as me. I will continue to recommend as I have always found Vodafone to be one of the better companies to deal with.
Reviewer
Liam
Location
newton aycliffe
Date
12/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst broadband provider ever didn't transfer over phone number broadband was rubbish they ever solved the issue so we cancelled i do not recommend at all
Reviewer
Susan
Location
Wymondham
Date
09/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Came home from work to discover Vodafone Broadband is not working. I will try to keep it short, below outlines the appalling service:
Weds 1st - i called to report a fault and spoke to Rob he tried to resolve the issue, had me unscrewing wall boxes etc for over 2 hours. He could not resolve the issue so advised he would have to escalate the problem to the Tech dept which could take 48hrs.
Fri 3rd - having heard nothing and Broadband still not working I called & spoke to a woman who advised me that she had just been advised the system was down and had been for 2 hours and could be down for the rest of the day! I asked, how long she had been at work, she confirmed most of the eve, so i explained that surely she would have known the system was down unless she had been skiving for the last two hours and as a result i believed she was lieing to me, she didnt know what to say! She advised me that she could not help. I requested a Manager call me, she told me Managers do not talk to customers before having 24 hrs to investigate any issues! I asked if the Tech dept were open over the weekend, she confirmed the Tech dept were open until 9pm on weekends. She also advised me (even though the system was apparently down) That Rob, who i had initially spoke to on Weds 1st had failed to raise the fault request correctly and so a new request had to be raised.
Sat 4th spoke to a guy at approx 6:20pm in the hope of talking to the Tech dept but he advised that the Tech dept closed at 6pm and there was nothing he cld do, i explained i was told on Fri that the Tech Dept worked until 9pm and i was not happy, he suggested i cld change suppliers!
He then advised that my fault report had been 'picked up' and the update was that my line was showing that i was connected to a BT Hub and so possibly had a crossed line! He assured me he would get someone to call me on Sun.
Sun 5th spoke a woman who told me my fault report had been worked on by an Engineer but she cld not up date me! The Tech Dept were still open but the Engineer dealing with it was not available! She agreed to get a Manager to call me by close of business to update me. She advised me not to work from home on Mon and if i had not heard anything by 9pm on Mon i shld not plan to work from home on Tues either!
Mon 6th called Customer Relations - after apologising for the terrible service and assuring me she would get my issues resolved I was transferred to a Tech Manager who was useless, he repeated what i had been told on Sat, apparently my wifi was connected to a BT Hub so there was possibly a crossed line, however, the Engineer dealing with my fault was unavailable and so there was nothing that cld be done until 7th Tues. I asked to be put back through to Customer Relations as i felt i had achieved nothing! He didnt have the ability to do so, so gave me the Tel No. for Mobile phone complaints!
I called Customer Relations using the Tel No i had used previously to find they were closed!
7th Tues I called Customer Relations, after many apologies, they put me through to a chap in a Dept (not sure which one). He started off telling me that I had not received a call back from anyone because it takes 24hrs to update a Tel No and i had apparently updated my Tel No on the 5th, i told him that was rubbish as Rob had called me on weds 1st on both my landline & mob, just another excuse for lack of comms! He then spoke to the Tech Dept and apparently, Amy told him that there had been a number of outages (not in my area) that had caused a back log, my ticket had been picked up but not actioned. After a rant from me, he went back to Tech Dept.
then asked me what hub i had I confirmed I had a Vodafone Hub.
I was then passed on to Alex Lead Advisor in leeds on Karls Team he advised that a Tech person would call me today and that he would call me back at 4pm to confirm i had received a call.
7th Tues - 11:10 am - William 2nd Line, Tech Team Manager in Scotland called to explain that apparently, a BT Engineer had worked on our local box on Thurs 2nd Feb to set up a new BT line in the area and had disconnected my line! I explained my I had reported my fault on Weds 1st so how could that be, i was advised their work logs only go back so many days so work by a BT Engineer could have been carried out on the 1st!!!! Ultimately, an engineer will need to visit my property to trace the line!
An appointment is booked for Thurs 9th!
This has been an absolute nightmare, I have spent hours on the phone and every call bar 1 has been instigated by me! I have missed 3 days work from not being ablevto work from home, I have been lied to, promised call backs and still failed to speak to a Manager and apparently, it is BT's fault! My advice is to Stick with paying line rental and stay with a company that has a better Customer Service record because Vodafones is truly appalling!
Reviewer
Louise
Location
Essex
Date
06/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Vodafone router is not compatible with Sonos, clearly they don't mention this in a sales pitch. After 2 days of trying to connect my Sonos I found a long forum stating it's a know problem with the Vodafone hardware and still no fix after a year. Vodafone customer service were fully aware and advised me to leave while in my cooling off period as could be a very long time before resolved.
Wi-fi connection also unstable. They only state they are a wired broadband service and don't support wi-fi. Certainly not up to date with technology.
Reviewer
Lee
Location
Skegness
Date
08/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Dont be tempted by price they offer... For the price you get a substandard router which will cut out as soon as more than 5 or 6 devices are connected. Vodafone have confirmed that the router can only handle 7 devices at once and i should switch my devices off when not using them. They also will not give you the passwords required to connect your own better quality router to improve the situation.
When i can get connected the speeds have been as advertised just dont look at your mobile phone whilst streaming a movie or you lose your internet conmection for 10 minutes while the router resets itself.
Very poor product
Reviewer
Chosen2008
Location
Date
08/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give half a star I would, even no star.
The customer service advisors are absolutely useless, cannot correct/amend bills, can't listen, very robotic with answers (sounds like they are giving answers from a sheet of paper) we have had to cancel our DD to sort out a simple overcharged invoice which Vodafone's incompetent staff messed up in the first place instead of charging for a early upgrade they charged full price for the device.
So far it has been 6 and a half weeks and I have made numerous calls and wrote 2 letters to The Customer Relations office. The Customer Relations office are more useless than watching paint dry they don't sort out issues however they are very well trained to get on your nerves, you end up training them!!! Bunch of muppets wasting time is what they are paid for. There's so many call centres all over the world that they can't find call recordings so they make the customer look like a liar.
I fail to understand what the fascination of cheap labour is when it was simpler when every thing was in the same place and call recordings could be found?
The Indian advisor told me that there are NO managers or supervisors available to which I said so staff are left to do whatever they want then hmm no wonder customers receive such bad service.
If your call goes to India just hang up and re-dial until the call goes to UK or South Africa.
I have a business line with Vodafone and find their service atrocious beyond belief. Where you could be making money for your business you end up spending valuable time talking to numpties. After all our business lines come to an end we will definitely be leaving Vodafone. For the rates they charge I would expect far better service.
Reviewer
Graham
Location
Oldbury West Midlands
Date
25/10/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Switched from uber expensive BT has soon as Fibre was available in my area and what can i say.
Vodafone took care of everything and the switch over was totally seemless, everything was up and running on the day stated.
I'm on the 78MB fibre package, my guaranteed speed is 76MB which is delivered consistantly my upload is 20MB.
Well done Vodafone for providing a brilliant product and super customer service who kept me informed every step of the process.
Reviewer
James Tonks
Location
Wolverhampton
Date
13/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Unacceptable service, avoid
Hi all
Normaly i wouldent write a review about a bad experience as i belive that everyone makes mistakes and need the oppertuinty learn from them and change there customer service experience but from the way i have been treted by vodafone latly is simply unaccseptable, i have been with them for 14 years and was contacted a few month back by there 'rewards' team offering vodafone broadband, having recently moved i thought id give them a try, after agreeing an competive package i had the rooter dilivered on time no problem, this is where the problems started.
After reciving an email with my go live date and engineer appointment i waited 3 weeks due to the easter bank holiday wich was fine as this was the agreed date, when the go live date arrived no engineer and since i required a box fitting i couldent simply plug it in, after 3 lengthy phone conversations and several promised call backs that were not delivered i was getting a little annoyed to say the least, i then booked virgin media in as i had lost faith it vodafones capability, vodafone then offered me a cheep package by means of compensation wich was fine so i canceled virgin.
I was then booked in again for another engineer vist bearing in mind that vodafone are already in breach of contract, this visit was again in 3 weeks time, again i waited for my go live date and this time and fitted a box and set up the broadband but low and behold the router would not connect. After more phone calls and promised call backs another enigneer was booked for the folling week, after checking the exchange he said vodafones card needed resetting and vodafone should have picked this up, suffice to say i was verry displeased at this point but at least i had broaband, in the time i took vodafone to saught out this mess i had no option but to use my mobile data as somtimes i have to send and recive emails from home, so now my bill is £245, i called vidafone again to get the data charges removed but was met with what i describe as sheer incompitence as they said the could not remove the data charges, i am now canceling phone and broadband with vodafone, the long and short of this story is avoid vodafone at all costs as after putting up with 14 years of poor signal, bad customer service, broken promises and sheer incompitance i am putting in a complaint to the FCA.
Thanks for reading
Reviewer
Karen
Location
Rugby
Date
30/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I do not recommend
I first ordered Vodafone home broadband several weeks ago. I was informed I would receive the router and hear shortly re my installation but all in all it will take approx 2 weeks . After 3 weeks I had not heard anything so I rang to chase and learnt they had cancelled my order due to the sales agent not processing it properly . They actually cancelled my order 3 times . I received an apology and 1 months free line rental and was told the would now expedite the installation . A couple of weeks went by and not heard again so again contacted Vodafone to learn appointment booked in and I needed to be ther but they hadn't booked it with me or let me know . Anyway I took the day off work , lost income only for them to not attend . I am fuming . I have contacted them but it is another 2 weeks . They had rescheduled without my knowledge . This has cost me dearly . I have also just learnt that they have not credited my account the 1 month as agreed even though two separate agents confirmed they had , obviously lied. and not willing to try and get them out earlier . I was dumped through from department to department , lied to and kept on hold for 2 periods in excess of 45 minutes . They do not care about there customers . I understand John Lewis now offer broadband and they are very customer focused so probably would have been a better decision to of chose them
Reviewer
Tom
Location
East Sussex
Date
13/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful, don't waste your time! We switched from BT to Vodafone after a good offer was emailed to me because I am a Vodafone mobile customer. After 2 weeks, I had still not received a router so I had to call up to find out what was going on. They offered to send another one out or I could go into a Vodafone store and pick it up, which I thought would be the best option to ensure I get it on time as my 'go live' date was now only a few days away. Went into Vodafone store to collect it only to find the staff in there could not authorise and activate the router. They had to call customer service and after waiting 30 minutes for them to get through to someone I walked out as I had wasted enough time with this already. I called up to cancel the deal as I was no longer interested in going with Vodafone after this. However a few days later I was still receiving emails and texts from Vodafone telling me my service will be activated soon! I phoned up yet again to establish if the service had been cancelled. They assured me it has however the next day I signed up with Plusnet and they sent me a message telling me they could not complete the order because Vodafone still have a stop on the line! Just unbelievable and really wish I had not gone with Vodafone. Needless to say, I will be also cancelling my vodafone mobile contract because of this.
Reviewer
popstar
Location
Birmingham
Date
06/07/2016
Ratings
Satisfaction
5.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Although I can't fault the broadband and home phone switchover, their Home Broadband customer service is appalling!
I am unable to access any online details for my new broadband account and they have managed to block any access to my online mobile account. Trying to call them is a joke with the options taking you round in circles without connecting you to a real person. The webchat is next to useless and only made the situation worse. In desperation, I have emailed the CEO, Jeroen Hoencamp and asked him to rectify the situation. My original email to him was 9 days ago and as of this morning, I haven't received a reply nor any contact at all from Vodafone customer service. I have emailed him again today. Let's see what happens now.
Reviewer
Morten
Location
Stockport
Date
11/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Having had Vodafone for 3 months now, and throughout of the last 11 weeks, i have experienced several problems.
Its the worst of all, general attitude of support with a huge lack of customer service.
Never have i experience so poorly service.
I have been customer at TalkTalk as well - and even their service is rated better.
Such a shame! It could have been so good, but when their 2nd line team just closes tickets without faults being fixed, with a comment of "your router looks stable now, and have been for the last 24 hours" - it is very frustrating.
Trying then to call back is just impossible Their IVR doesn't let you enter your customer number, and after endless attempts, puts you over to mobile, who don't understand fixed line.
Many a times, i have tried to escalate the issues, but just no reaction from their "Resolution team".
I have once been able to speak with a team leader, but i might as well have spoken to my neighbours 4 year old.
I have only experience incredibly poor service, and next to that, the invoicing comes different - my original offer was free for 6 months, then 5/month.
From having paid £10 months down to now this month £2,50 for 12 months - i am not really sure, where we are at.
Martin Lewis from MoneysavingExpert have in this weeks email, an article about how poorly Vodafone's service is. Is it VERY poorly, so if you get the opportunity, run away and save your good mood and patience.
A bit of technical information:
They will cap upload at 18meg download, 1meg upload.
SNR will be set to 9dB as minimum.
Yet with this high SNR, the line often fails - however, the biggest problem is the feeling of the exchange is heavily congested - it shouldn't, with the use of their own very high speed network. But it does, and it is awful. The tech teams will NOT go into any discussion about this. Instead, you are forced to far about with changing wireless channels, trying different network cables in different ports, trying different filter. Never a single time, they have wanted to look at their own part of the network. So it's either you or BTOR, that have the fault NEVER them. Despite giving ping and trace route results that clearly lead to so problems, they offer no comments to it at all.
If you can leave, do so.
If you consider to opt in with them - please, please re-consider and save yourself for the hassle.
Reviewer
Kristian Hardy
Location
Overton
Date
15/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appallingly bad. Avoid Vpdafone at all costs.
When I contracted with them they assured me that my exchange and line would be able to handle the 76mbps download speeds. Shortly after installation I rang to complain and they put me off ewith some tests. Today I was getting 13Mbps rang again and they have now said my exchange and line are not capable of handling the speed. I tried to cancel my contract on the basis that they had sold me something they should have known they could not provide and they have told me sorry you can't because more than 30 days have expired. Yet in their instructions they say it can take up to 30 for the speed diagnostics to be completed and we should not worry or turn the router off! Wow talk about a scam. A totally unethical company. NEVER AGAIN !!!
Reviewer
Andrew worthington
Location
Stoke on Trent
Date
13/04/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Wow I can't believe some of the reviews set up Internet and a fantastic and extremely low cost deal and I'm getting fast speeds then I got with Virgin media and sky this broadband makes the others look like amateurs, I know it's new but all the teething problems seem to have gone now straight online no drop in connections extremely fast and by fast I mean lightning the fact they are the only internet provider in the uk that gives you two ports so if the exchange goes down they can change your ports I have taken this because a few family members have it and it really is awesomeness absolute awesomeness if you want it for even cheaper ring the cancellations department and they offer it free for 12 months so let me repeat free broadband for 12 months wow I know right any way guys get on it!!!
Reviewer
IH
Location
Liphook
Date
13/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This broadband provider is absolutely rubbish in this area. I never had a problem with my previous one, then Vodafone promised me a cheaper deal, and now I can see why. Avoid.
Comments: