Virgin Media Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Virgin Media.

How Virgin Media compares:

Typical Satisfaction
Typical Speed
Typical Service
Typical Reliability

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Recent customer ratings for Virgin Media

Based on 3,222 683,064 customer ratings since Feb 2024 Apr 2009 ( )

Satisfaction

3.17 stars

Customer Service

2.78 stars

Speed

3.37 stars

Reliability

3.27 stars

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4,710 Customer Reviews over pages

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Reviewer

RNL

Location

Belfast

Date

19/02/2025

Ratings

Satisfaction

3.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

Generally OK. Very expensive to include landline. Faults at their end not always notified/admitted or accepted by them.

Reviewer

Carole

Location

Coventry

Date

19/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

3.00 stars

Comments:

Good day-to-day service, but costs too much unless there is a deal on. Terribly hard to get hold of anyone to speak to if need to. Annoying sales calls as well

Reviewer

Miriam Markie

Location

MIDDLESBROUGH

Date

11/02/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

I’ve been a loyal Virgin Media customer for nine years, spending over £100 a month. Now, at a time when I need to cut costs due to my husband’s critical illness, Virgin Media is making it as difficult as possible to reduce my contract. Twelve months into an 18-month contract, the only way to lower my bill was to pay £214 and upgrade to a broadband package we don’t even need—just so they can squeeze more money from a family already struggling. Absolutely disgraceful. Once this contract ends, we’ll be taking our broadband business elsewhere. Virgin Media’s greed and lack of compassion are shocking. Avoid this company at all costs!

Reviewer

Gem

Location

Cambridge

Date

10/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

3.00 stars

Comments:

Works well but sometimes we do get issues in our area.

Reviewer

Cassie

Location

Liverpool

Date

10/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Reliable, efficient, fast, good customer services

Reviewer

Illia

Location

Guildford

Date

05/02/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

The worst experience in my life! After I moved to new property they rescheduled my installation appointment 4 times! It’s been 3 months since I applied for installation. They also lying to me on their helpline about my installation date. They also not allowed me to cancel my contract by telling me that they are working on it (which is completely not true). Can’t say anything else, avoid this company!

Reviewer

Mark

Location

Manchester

Date

04/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Reliable fast and good value

Reviewer

Anonymous

Location

Leicester

Date

04/02/2025

Ratings

Satisfaction

3.00 stars

Customer Service

5.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

average

Reviewer

Nina

Location

Brighton

Date

30/01/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Never had such an awful service, from any company, ever! Constant faults and lack of service. When you call the staff couldn't care less. The only resolution you will be offered is an update of services with very aggressive sellers. My services are currently not working, I've already paid in full, I work from home for the NHS so unable to do that and they will not help me unless I renew my contract. Suspicious that isn't it.

Reviewer

MarkP25

Location

Liverpool

Date

28/01/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

It is the best broadband provider.

Reviewer

Roger

Location

Chorleywood

Date

26/01/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

2.00 stars

Comments:

Overall, I've been unimpressed with Virgin Media. The price was pretty good, initially, but then they invoked that usual play where the prices jacked up ... a lot. I've never understood why broadband providers do that. Instead of rewarding loyalty, they penalise it and effectively drive you away. It's madness. Obviously, there must be a business rationale to it, or they wouldn't do it. In terms of broadband service, it's been, "meh". not absolutely terrible, but certainly not good. As far as customer service and support goes, absolutely terrible. A very simple online chat will take a MINIMUM of 30 minutes, and anything a little out of the ordinary will be 60 minutes plus. I'm guessing that the customer service agents work in a sweat shop somewhere in India and are handling multiple customers at the same time, because it takes AT LEAST five minutes for them to respond each time. So, summary, don't choose Virgin Media.

Reviewer

Alan

Location

West Midlands

Date

19/01/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Agreed to move my broadband to Virgin Media following discussion with Sales person who assured me they would honour my £600 cancellation fee with EE\BT. Chased this up via web chat to be told after about an hour of being moved from person to person that this was not possible and did I have this agreement in writing. Phoned Sales person who stated he had initially passed this through and would follow it up for me. Received text back later that day from him stating he had not had any success in covering the EE\BT cancellation fee. Fortunately I was still in the 14 day cooling off period and cancelled my contract with Virgin, but had issues moving back to EE\BT because the Virgin install engineers had removed my EE\BT modem and cut the required installation cables. This resulted in three days without the internet which seriously disturbed my ability to work from home. I would strongly recommend that anybody considering Virgin Media seriously reconsider!

Reviewer

Virgin Media Customer

Location

Glasgow

Date

09/01/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Quality, reliable service

Reviewer

Virgin Media Reviewer

Location

London

Date

09/01/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Virgin Media are good in terms of price, they have a low price index compared to other providers.

Reviewer

Anonymous

Location

Belfast

Date

09/01/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

They are reliable and trustworthy.

Reviewer

Ela

Location

Cambridge

Date

21/12/2024

Ratings

Satisfaction

2.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Beware of the contract c&c . Virgin extends your contract once it's ended raising payment, sometimes twice as it was, and if you are not happy and switch to another provider they will charge you for the whole "new" contract they set for you. Beware!!! They "extended" our contract for another year, raised payment from 35 to 57 pounds per month and when we switched to Sky they are charging us now 450 for the remains time. We are not happy at all.

Reviewer

Christine Ryan

Location

Stockton-on-Tees

Date

04/11/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

Been with this Company from original Comcast/NTL/ Virgin, early days were ok! but, since they changed to O2 my opinion has changed. we dont have a contract now? (but, they say we do) they increase rates during contact, and you are stuck with them! they say one thing on the phone! but, change things with your account. and its all verbal. so you dont have a leg to stand on. I wouldn't use them again. speed very slow. they went from 25.00 to 55.00, received the letter back end of September 2024, contract was to be increased 01st October 2024, when I rang up to cancel, they give 30day closing off period, which then the 55.00 was charged to my account. they dont look after loyal/long term customers and deals are worse, but, new customers, its different. wouldn't go back to this Company ever again. Youfibre are the company recommended by everyone I have spoken to recently.

Reviewer

Big Al

Location

Date

30/10/2024

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

We've been with Virgin Media for over 8 years now. They just offer the best value

Reviewer

Garry Winder

Location

Bedfprdshire

Date

25/10/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Booked to move to Virgin Broadband. Booked a date all confirmed, stayed in all afternoon. No show, no communication. Rang, sorry, our engineer should have contact6ed you, will ring you back.. Didn't. Rang again will install in 6 weeks. Frankly they are hopeless. Customer service zero. Service zero. All round poor. My advice don't go near this company with a barge pole.

Reviewer

Ali

Location

Date

17/10/2024

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Very satisfied with them overall!