BT Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for BT.

How BT compares:

Typical Satisfaction
Typical Speed
Weaker Service
Typical Reliability

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Recent customer ratings for BT

Based on 7,023 826,401 customer ratings since Feb 2024 Apr 2009 ( )

Satisfaction

2.73 stars

Customer Service

2.98 stars

Speed

2.53 stars

Reliability

2.74 stars

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3,641 Customer Reviews over pages

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Reviewer

Deb

Location

Bristol

Date

19/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Cheap and issue free

Reviewer

Jojo

Location

Cambridge

Date

19/02/2025

Ratings

Satisfaction

3.00 stars

Customer Service

4.00 stars

Speed

2.00 stars

Reliability

3.00 stars

Comments:

I was left without broadband for a week. Had to ring them twice as the first time they had no record of my complaint so had to start all over again.

Reviewer

Nic

Location

Southampton

Date

19/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Good customer care, easy to use and a good, reliable speed.

Reviewer

Superb

Location

London

Date

19/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

They are the best.

Reviewer

Sue

Location

Wolverhampton

Date

19/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

A historic provider of landline telephones and broadband in the UK. I have found the service to have very few problems or loss of service. I am happy with the current speed and service.

Reviewer

EDWARD MURRAY

Location

Formby

Date

14/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Had full fibre install Few issues setting up Melanie was absolutely fantastic Stayed with until sorted ,nothing too much trouble Many thanks Melanie E murray

Reviewer

Ian S

Location

Bristol

Date

10/02/2025

Ratings

Satisfaction

2.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

3.00 stars

Comments:

They only care about new customers.

Reviewer

Paul

Location

Liverpool

Date

04/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

The tv broadband breaks up occasionally needing to reboot it. Although I updated the router equipment this year and it's improved.

Reviewer

BT customer

Location

Wolverhampton

Date

04/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Best service, best network, can always speak to a person if I need to

Reviewer

Clipper

Location

Sheffield

Date

04/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

BT are a good home broadband provider have had no issues at all

Reviewer

Owlet

Location

Sheffield

Date

04/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

2.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Expensive but reliable in all areas of the house

Reviewer

Mai

Location

Cardiff

Date

28/01/2025

Ratings

Satisfaction

3.00 stars

Customer Service

4.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

Service is quite adequate but expensive

Reviewer

Russell

Location

Cambridge

Date

28/01/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Have been with for about 5 years. Reliable and fast enough. Can have no complaints.

Reviewer

BT customer

Location

Manchester

Date

28/01/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

They are easy to contact and rectify any issues immediately. Very reliable service.

Reviewer

Paul D

Location

Worcester

Date

16/01/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Ugly installation, badly connected poorer reception No complaints dealt with in time frames promised. If you are happy to be kept on hold with distorted music this is just the service for you!

Reviewer

Billy Gumma

Location

Truro

Date

14/01/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Worst internet provider I have ever had. Spikes every 20 minutes or so to around 1000 ms which means you are unable to join a multiplayer game and anything else that requires WiFi takes ages and you might aswell use mobile data.

Reviewer

Location

Herts

Date

12/01/2025

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Over 2 years BT has increased my broadband bill by 23%.

Reviewer

Cazoe

Location

London

Date

10/01/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Very reliable and good value.

Reviewer

JamieO

Location

Newcastle

Date

10/01/2025

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

BT for me are not that excellent but they are reliable.

Reviewer

Paul D

Location

Worcester

Date

09/01/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Fibre installation incomplete and worse than the installation I started with Externally installation very ugly Poor information provided before arrival Complaints procedure difficult to access Response times terrible All in all I wish I had left installation alone