BT Home Broadband Reviews

Reasonable if everything is working okay however absolutely useless if you have any issues and have to contact customer services. I tried over many days to contact them and waited for hours on the phone without success. For the sake of your sanity do not sign up for any BT services, it’s not worth it at any price!

10mb download speed, absolute rubbish, I’ve got 3 boosters and yet still having slow speeds. Wouldn’t recommend to anybody.

UK-based call centre and my calls were answered quickly

Broadband can be temperamental, doesn't reach all areas of the house. Can lag.

UK-based call centres are a bonus.

Good service and happy with my provider

Due to our rural location, BT is the only provider that gives our area good internet. It is still not the quickest but it is by far the best

Terrible terrible ???? company We didn't have internet service for about 3 weeks, we were calling BT and no reply. When we transferred to Sky, BT showed up and forced us to pay high amount of pounds for no reason. BT is very unfair, very bad company. I wish such companies should not exist.

Even though the internet connection has been solid and online all the time, we have found that we have outgrown our speed we had subscribed up to (150Mbps). The issue lies on trying to upgrade, the cost of the internet that we pay for at the moment is extortionate and has been increasing over time. We want a higher speed for what we pay as for what we pay would be the highest speed possible else where.

Absolute dreadful worst broadband provider on the planet

Can't really complain. Very reliable and speed good. Two of us both working from home in media manage with the speed and we haven't ended up in an emergency cafe yet!

0/5 - Worst Service Experience with BT Internet Avoid BT Internet at all costs! I've had the misfortune of experiencing: Frequent Disconnections: Constant drops in connectivity, requiring router restarts. Slow Speeds: Never exceeded 500 Mbps, despite paying for 900 Mbps package. Unreliable Speed Testing: BT claims only their app shows accurate speeds, dismissing third-party speed tests. Harsh Payment Policies: Immediate disconnections for missed payments, followed by 24-hour reactivation delays. Lack of Transparency: No service status updates or reminders for payment due dates. Coming from Virgin Media, I'm shocked by BT's subpar service. Virgin Media: - Sent reminders for overdue bills - Provided transparent speed information - Notified me of planned disconnections - Didn't disconnect services immediately BT's logic is baffling: - Charging late fees, then disconnecting services anyway - Claiming their platform is designed to evade third-party speed tests. Now, my services are disconnected, and the irony is that I'm unable to open the BT app to pay my bill! The app is not working, what a shame. How am I supposed to pay my bill when your app doesn't function? This is ridiculous. Warning: Don't make the same mistake. Consider alternative providers or use your mobile hotspot for internet at home. Advice: - Research thoroughly before choosing BT - Check speed tests from multiple sources - Be cautious of hidden fees and disconnection policies I hope BT takes customer feedback seriously and improves their services (May be in dreams).

Amazing the best provider ever and the customer service is amazing they are so helpful

I pay more than the original base rate for the upper level deal which has very fast download rates but it constantly drops out. I have spent many hours in call time trying to put this right. All I get is excuses, basically blaming me for the problem. I have replaced ethernet cables with CAT8 gold plated ones, moved my router away from the window all at the suggestion of BT and all to no avail. They test the speed and see that it is as advertised. That is not the problem. Intermittent drop outs cause me to lose connection to the on-line game that I play rendering the service useless to me. Unfortunately I have 15 months or more to go on my contract. I don't have a television and only make approximately 2 landline calls per month. All I need from BT is a continuous connection to the internet. It doesn't really need to be super fast. I advise anyone thinking of changing to BT to try somewhere else. It is not very good. The people on the end of the line at servicing are very nice, polite etc. but ultimately did not help me at all except to suggest I try the super conductivity system at £12 per month more than the super deal I have now. No thanks. DO NOT USE BT

Last Thursday when talking to BT we agreed to add on to my contract in the form of a full house WiFi. They sent me a contract stating Broadband Package for: 24 months. You've got Complete Wi-Fi. We'll send additional Complete Wi-Fi discs to guarantee a reliable Wi-Fi connection in every room of your home. We'll send you up-to three discs to ensure this. Today they said I had at least two different contracts created (it was not me creating them!) and they could not find my order! Each time I spoke to them each person was stating something different and there was NO SOLUTION provided. Some of their customer representatives were really rude and patronising. I spent at least three hours of my time trying to sort it out. They mislead me completely and I am not getting the service I was promised in the email with a valid 24 month contract with a promotional price and discount. If I could I would just cancel their services. They are unreliable, misleading and in times patronising...

Don't waste your time, money or energy. Make promises that they can't deliver and get passed from department to department to try and sort out issues which are subsequently never resolved. A communications company which can't communicate - complete disgrace.

Absolutely horrendous service from BT, If I could give 0 I would. After moving house we have been left with no internet connection for 2 weeks, BT say they’re unable to cancel our contract or provide us with the internet we’re paying for because there’s a transfer request on our account. We’ve spoken to numerous customer support staff on the phone for hours on end who have all been completely useless, particularly Raymond who was rude and obnoxious. Rebecca then arranged for a mini hub to be sent out to us which was deactivated after 2 days so we’re back to square one with no updates from BT whatsoever. A new mini hub was supposed to be delivered yesterday to tide us over until the issue can be resolved but it didn’t arrive. We have used all our mobile data and as I run my own business which relies on an internet connection I am finding the situation unnecessarily stressful but BT are not interested and just reel off a scripted insincere apology when you try to explain the inconvenience this is causing. I would not recommend BT to anyone, they are a disgrace of a company…AVOID at all costs.

BT ARE CRAP! Thanks to BT for emailing me to say my broadband was increasing from £50 to £75 per month! Moved to Community Fibre for £21 per month. What an improvement! Faster and no drop outs. Much better streaming TV with no buffering. Bye bye BT.

the internet was the worst ever. it would cut out 5 times a day (2 on a good day) lag on videos, games and other simple browsing activities and the prices were insane. as soon as i switched i found out how bad this wifi was and i do not recommend it to anyone on earth

Worst service I ever had! Keeping you off internet for days but asking you to pay the bill in full for the service you don't have! Expecting you to have unpaid days off waiting for their engineer to come. Worst experience! Stay away!