BT Home Broadband Reviews

Very reliable and good value.

BT for me are not that excellent but they are reliable.

Fibre installation incomplete and worse than the installation I started with Externally installation very ugly Poor information provided before arrival Complaints procedure difficult to access Response times terrible All in all I wish I had left installation alone

Really great customer service whenever there have been issues and fast, reliable broadband throughout the home.

Well known name, good service, good customer service, reliable

Its affordable and we don't lose much signal

Overall it is ok. However, I do find that the internet can go off more often than I would like and sometimes there can be some delays when streaming things on TV

It's the one I've always used though I think I could get cheaper

Reasonable if everything is working okay however absolutely useless if you have any issues and have to contact customer services. I tried over many days to contact them and waited for hours on the phone without success. For the sake of your sanity do not sign up for any BT services, it’s not worth it at any price!

10mb download speed, absolute rubbish, I’ve got 3 boosters and yet still having slow speeds. Wouldn’t recommend to anybody.

UK-based call centre and my calls were answered quickly

Broadband can be temperamental, doesn't reach all areas of the house. Can lag.

UK-based call centres are a bonus.

Good service and happy with my provider

Due to our rural location, BT is the only provider that gives our area good internet. It is still not the quickest but it is by far the best

Terrible terrible ???? company We didn't have internet service for about 3 weeks, we were calling BT and no reply. When we transferred to Sky, BT showed up and forced us to pay high amount of pounds for no reason. BT is very unfair, very bad company. I wish such companies should not exist.

Even though the internet connection has been solid and online all the time, we have found that we have outgrown our speed we had subscribed up to (150Mbps). The issue lies on trying to upgrade, the cost of the internet that we pay for at the moment is extortionate and has been increasing over time. We want a higher speed for what we pay as for what we pay would be the highest speed possible else where.

Absolute dreadful worst broadband provider on the planet

Can't really complain. Very reliable and speed good. Two of us both working from home in media manage with the speed and we haven't ended up in an emergency cafe yet!

0/5 - Worst Service Experience with BT Internet Avoid BT Internet at all costs! I've had the misfortune of experiencing: Frequent Disconnections: Constant drops in connectivity, requiring router restarts. Slow Speeds: Never exceeded 500 Mbps, despite paying for 900 Mbps package. Unreliable Speed Testing: BT claims only their app shows accurate speeds, dismissing third-party speed tests. Harsh Payment Policies: Immediate disconnections for missed payments, followed by 24-hour reactivation delays. Lack of Transparency: No service status updates or reminders for payment due dates. Coming from Virgin Media, I'm shocked by BT's subpar service. Virgin Media: - Sent reminders for overdue bills - Provided transparent speed information - Notified me of planned disconnections - Didn't disconnect services immediately BT's logic is baffling: - Charging late fees, then disconnecting services anyway - Claiming their platform is designed to evade third-party speed tests. Now, my services are disconnected, and the irony is that I'm unable to open the BT app to pay my bill! The app is not working, what a shame. How am I supposed to pay my bill when your app doesn't function? This is ridiculous. Warning: Don't make the same mistake. Consider alternative providers or use your mobile hotspot for internet at home. Advice: - Research thoroughly before choosing BT - Check speed tests from multiple sources - Be cautious of hidden fees and disconnection policies I hope BT takes customer feedback seriously and improves their services (May be in dreams).