About BeFibre Broadband
BeFibre is an ‘altnet’ full fibre (FTTP) broadband provider that runs its own independently funded network.
It offers both residential broadband and business broadband services. For this guide, we'll explore the best BeFibre broadband packages for your home.
Why choose BeFibre?
Prices start from a low £19 per month with its entry-level deal that offers symmetrical upload and download speeds up to 150Mb. But if you want to go faster, its speediest broadband package goes up to 900Mb. That's plenty fast enough for even the busiest home!
All BeFibre broadband packages come with a choice of either a 24-month contract, 12-month contract or a rolling monthly internet options, plus every deal comes with a fixed price promise. That means no mid-contract price hikes - unlike other big-name providers, BeFibre keeps your costs stable throughout the contract period.
Not everyone in the UK has access to BeFibre deals, but its network is expanding day by day.
Where can I sign up to BeFibre Broadband?
BeFibre is currently available in parts of the following counties across England:
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The FAQs section on its website includes an up-to-date list of towns and suburbs with BeFibre availability.
One of the easiest ways to find out if you can sign up to a package is to add your address into Broadband Genie’s deals checker. You’ll only be shown BeFibre broadband packages you can install to your home.
BeFibre packages and average speeds
There are only three full fibre speeds available with BeFibre’s home broadband service.
Unlike other ultrafast deals available with providers on the Openreach network or Virgin Media, all packages offer symmetrical upload/download. So your upload speeds and download speeds will be the same. This is very handy if you regularly upload large files or engage in video conferencing..
BeFibre home broadband options include:
- Be150: average download speed 150Mb / average upload speed 150Mb
- Be500: average download speed 500Mb / average upload speed 500Mb
- Be900: average download speed 900Mb / average upload speed 900Mb
What speeds do I need? Which BeFibre package is the best for me?
Be150 will be a good option for most homes and will be plenty fast enough for most everyday tasks.
If you live in a busy home with more than five people online at one time, Be500 might be a better option.
Meanwhile, Be900 is only really necessary in the busiest of homes with people carrying out 4K streaming, carrying out video calls or hosting online games at the same time.
| BeFibre Package | Download Time |
|---|---|
| Be150 | 8 minutes 58 seconds |
| Be500 | 2 minutes 41 seconds |
| Be900 | 1 minute 29 seconds |
BeFibre contract buyouts
If you’ve not quite completed your current broadband contract, but you’d like to switch to BeFibre, there’s a contract buyout option. Upload proof of your cancellation online, and you can claim back:
- Be150: up to £100
- Be500: up to £125
- Be900: up to £150
‘Contract buyouts’ are also sometimes referred to as ‘switching credits’. They can be perfect if you've had enough of your current provider, but you're still locked into an agreement. You can find out more in our 'switching credit guide'.
What is the BeFibre router like?
New BeFibre customers will receive a Linksys Velop MX4000 Series Wi-Fi 6 System router. This is an Intelligent mesh device that’s a good option for streaming and gaming. But be warned, it’s a pretty big device, so you’ll need to find a convenient space for it.
For an additional £8 per month, if you experience Wi-Fi dead spots, you can enhance your coverage with the BeBoost Mesh solution.
Does BeFibre offer home phone packages?
BeFibre offers a digital phone line add-on called ‘BeTalk,’ providing unlimited UK mobile and landline calls for £10 per month. This VoIP service doesn’t require a traditional telephone line, and you can keep your existing landline number when you switch. When you sign up, you’ll need to commit for a full 24-months.
You should be able to keep your existing landline number when you switch to BeFibre.
Compare Broadband & Phone Deals
Does BeFibre offer broadband and TV bundles?
No, BeFibre doesn’t offer TV bundles. However, with BeFibre’s ultra-fast speeds, you can enjoy seamless HD or 4K streaming on platforms like Netflix or Amazon Prime. Just ensure you have the necessary streaming device, such as a Google Chromecast or Amazon Firestick.
If bundling TV into your broadband is important to you, here are some alternative options:
BeFibre Broadband extras and free gifts
Online gamers, those who carry out peer-to-peer file sharing or other online services that require a reliable and consistent connection, might be interested in signing up for a Static IP. BeFibre offers this feature for an extra £4 per month.
Although not one for large gift cards, BeFibre has been known to drastically reduce the cost of its broadband service for up to 4 months to as low as £5.
BeFibre Broadband: pros and cons
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Frequently Asked Questions about BeFibre
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What network does BeFibre use?
BeFibre runs its own full fibre network. It has a contract with Openreach to deploy its fibre network within existing Openreach infrastructures, but it is financially independent.
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Can I get BeFibre broadband in my area?
Not everyone in the UK can sign up to a BeFibre broadband deal. One of the easiest ways to check is to enter your postcode into Broadband Genie’s address checker. If your property has access to BeFibre’s network, you’ll be shown deals in your personal comparison table.
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How long are BeFibre broadband contracts?
BeFibre offers three different contract lengths: 24-months, 12-months, and rolling monthly option. Shorter agreements come with a higher monthly price.
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Are there upfront costs when you sign up to BeFibre?
Currently, BeFibre doesn’t charge an activation fee.
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How long will it take to install BeFibre Broadband?
You will be presented with available installation dates when you place your BeFibre broadband order. On your installation day, engineers will need access to your property for around two hours.
Remember, you will need to let your current internet service provider know you are swapping broadband services. As BeFibre operates on its own network, you will be able to overlap your services to ensure there’s no downtime during your broadband switch.
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Does BeFibre have good customer service?
With a Trustpilot rating of 4.2, BeFibre is known for personable service. However, always check the latest reviews for the most up-to-date insights.
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Is BeFibre down?
BeFibre has its own service update page where you can check any noted disruption or planned maintenance.
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How do I contact BeFibre?
One of the advantages of signing up to BeFibre is its refreshingly clear customer service procedures. BeFibre Customer Service can be contacted via an online form. Alternatively, you can call 0330 088 83 83. Lines are open Monday-Friday 8.30am-6pm and Saturday 8.30am-1pm.
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How do I cancel BeFibre?
Any customer can cancel BeFibre within 14 days of activation, during the cooling-off period. After this time, you will only be able to cancel for free once your minimum contract term is over. Leaving before this date will mean paying an early termination fee. You will need to give 30 days’ notice to cancel. To cancel BeFibre, call 0330 088 83 83.
Expert Summary
BeFibre is a solid choice if you’re looking to avoid mid-contract price rises, and it offers flexible contract lengths. With symmetrical full fibre optic service, BeFibre is ideal for homes requiring reliable upload and download speeds. However, BeFibre is not yet available everywhere, so check availability before making your decision.
But not everyone will be lucky enough to sign up to a BeFibre deal. Enter your postcode into our deals checker for availability to your home.