Broadband can be confusing, so let our broadband expert lend a hand
We know that it's not always easy to find the answers to your questions. There are so many broadband deals out there, and it can be confusing to know which one is right for you, even when you have a site such as Broadband Genie available to help.
We've been providing information on broadband for free since 2004, we know a good deal from a bad deal, understand technical issues, and know what types of broadband suit different kinds of people. So we are offering the chance to ask your broadband questions directly to our expert.
What you need to know before getting in touch
If you're having technical issues with your broadband supplier, we might not be able to help you. You're generally best to contact your broadband provider directly. You can find their contact details by visiting our Broadband Providers directory, finding your provider and clicking the link to 'Customer Services'.
If you are having a contract dispute with your broadband provider then we've got a How to Complain to Your Broadband Supplier Guide which has full details of how to complain.
For any other questions, you can email our expert at [email protected].
Why do we need your address?
We need your address to show you the broadband deals available at your home. This information is gathered in partnership with thinkbroadband.
Read our privacy policy for more details.