Utility Warehouse Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Utility Warehouse.
How Utility Warehouse compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
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Ratings league rankings
Recent customer ratings for Utility Warehouse
Based on 100314 customer ratings since February 2020May 2010 ()
Satisfaction
1.97 stars
2.38 stars
Customer Service
2.52 stars
2.76 stars
Speed
2.09 stars
2.3 stars
Reliability
1.96 stars
2.27 stars
- Read our Utility Warehouse buyers guide
- Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Add your own review of Utility Warehouse
332 Customer Reviews over pages
Reviewer
Bolatito
Location
Newcastle
Date
13/07/2024
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Reviewer
lia
Location
hartlepool
Date
05/07/2024
Comments:
worst internet ever, have been on and off the phone to them for over a week now and still no internet sent a new router out and still having problems have just been told to wait and see how it goes over the weekend yet it currently dose not work. the wont send anyone out and keep trying to state that it is all of our electronic devices that is the problem
Reviewer
Anna
Location
Atherton
Date
02/07/2024
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Reading bad reviews I was wondering if I am doing right moving from sky to Utility Warehouse but after connecting and I am happy I did it. The broadband is fast, reliable, signal strength is about 25% better than was in Sky.
Overall grat decision and together with other services from UW as well as casback card I am saving a lot.
I can highly recommend UW broadband to anyone connected to fibre network.
Reviewer
Aitch
Location
Enfield Middx
Date
01/07/2024
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I find the broadband speed & service very poor - seems unstable - and intermittent even 'out of hours' - never reflected in the billing - I would prefer to pay more for a better service, so will shop around.
Reviewer
Aitch
Location
Enfield Middx
Date
01/07/2024
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I find the broadband speed & service very poor - seems unstable - and intermittent even 'out of hours' - never reflected in the billing - I would prefer to pay more for a better service, so will shop around.
Reviewer
David
Location
Bristol
Date
19/05/2024
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Really happy with Utility Warehouse broadband. It’s fast and reliable and the technical team open til 8 evenings are very helpful. They check any interference, can switch router channels and check all ok if needed. My UW cashback card brings my broadband to half the cost most months.
Reviewer
Adel
Location
Somerset,UK
Date
12/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I only changed to Utility Warehouse because of the bundle deal with my electric & mobile. My provider before was fantastic & I didn’t want to change. I’d also tried UW years ago & it was awful then but thought hopefully they’d be better now. No, awful signal dropping in & out constantly, was told there was something wrong with the wall socket in the house (it worked perfectly 2 days previous with Sky). I’ve cancelled & gone back to Sky.
Reviewer
Katherine
Location
Devon
Date
24/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shouldn't be so surprised such low prices. Only get what you pay for as they say. Terrible instructions with any item who knew we had 2 lines 5g & 2.4htz. Sadly both just as bad as each other. Slow or completely dropping out. No homework for the children as nobody available on the phone to help at weekends. Not happy at all
Reviewer
John Doe
Location
Leicester
Date
16/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not buy from this godawful broadband provider, We called them up countless times so they can hopefully fix the slow internet issue but as of right now the internet is still awful. They advised replacing the wifi box however its still terrible. They will throttle your internet connection too, stay far away from this terrible brand.
Reviewer
Mr G
Location
Bournemouth
Date
01/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
We were really hopeful of UW and cancelled our reliable broadband, however UW broadband couldn’t get to a second room. When I called they suggested my walls were too thick and sent two boosters out, that didn’t help either. Said it was my issue as signal to router was great, but even a device 2 foot from it dropped in and out. They were good cancelling it and everyone I spoke to was nice, but the actual broadband is shocking.
Reviewer
Felicity
Location
Date
25/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The customer service was good but the speed, reliability and satisfaction isn’t. We first lost our Wi-Fi randomly, we paid all the bills and the light was still the right colour. However it did not work. It takes forever to turn back on and it randomly cuts out, leaving all of our family without Wi-Fi for a long time. This is very slow and annoying especially for people who need the Wi-Fi to work at home or whatever. I think it would be great if it stopped randomly not working without showing any signs to why and the reliability was a lot more trustworthy.
Reviewer
Felicity
Location
Date
25/11/2023
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Comments:
When the Wi-Fi works it is very good and strong however sometimes it just switches of and takes ages to turn back on. I would recommend as long as you are patient when it turns off because it happens a lot.
Reviewer
barry barry
Location
aldershot
Date
07/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
COMPLETE AND UTTER SHITE
signed up with utility warehouse about 6 years ago literally has the worst download speed in the world a caveman could make a better broadband than this crap worst provider ive ever seen fuck you utility warehouse you made me homeless
barry barry from aldershot
Reviewer
gary
Location
aldershot
Date
07/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolute bollocks im divorsed with my wife after a 40 year relationship because of this broadband service
Reviewer
Mike
Location
Smith
Date
02/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
When it works it’s fast but it’s so unreliable. When first installed the 2.5 and 5 were combined which meant our security gear which only used 2.5 would not work. That was then separated so we now have the choice. But it was still unreliable and they claimed it was incompatibility with my kit. First it was then wifi extender then my Sonos sound system and then my VPN. It would log on but with no internet connection which was extremely frustrating. So it was all my fault - not recommended.
Reviewer
Ansar Hayat
Location
Wakefield
Date
11/10/2023
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
main reason is poor broadband speed and signals- terrible. I am lucky to cancel within cooling off period without extra charges. Customer services were ok but unable to resolve the issue
Reviewer
Rory
Location
Glasgow
Date
29/09/2023
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Broadband speed/fiber line was perfect like it was with sky. Changed over from sky to UW. Had to keep resetting the UW router, got to be the worst router ever! Utter dogshit. (Sky one wasn't perfect either but usable)Although customer service was great, if you get disconnected you cant get the same person so have to keep trying explaining the issue which is very irritating. Anyway gave up trying to find the issue due to this, decided to give Eero routers a go as I suspected the router was the issue. Best thing i ever done works perfectly now and the dead spot is gone. Works great with the eero app very controllable app with download, app and content controls. Although its it a bit annoying i have to pay for the eeros however i have been toying with the idea of buying them for my self for a while so saves me shelling out for them. If UW supplied even just a single eero as standard and not that other shit they provide my life would have been much simpler from the start and the stars on this review would have been higher. Because i have fiber i can plug the Ethernet directly into the fiber modem coming into my house and was able to just get rid of the UW router altogether and input the ISP settings into the eero app settings which UW dont say can be done, apparently you have to plug it into the UW router which will work but is the easy way to do it but then you have two boxes plugged in when you dont have to. apart from these issues with contacting the same customer service advisor and the rubbish routers its been fine.
Reviewer
Sherrie
Location
United kingdom
Date
24/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Uw decided to stop my internet without telling despite an agreed payment plan im on and have paid the majority of that off while charging £100 per month which i pay off, 5 days without internet
Reviewer
Mrs Sarah Jenman
Location
Isle of Wight
Date
21/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service. Have now been without phone line and internet for 4 weeks. We are pensioners with health problems but despite complaints have received no updates or action. Have now missed a appointment with a consultant neurologist. Our heating is controlled by internet so have no heating. Cannot print anything. Asked for unlimited data for mobile phone whilst without internet and they have the audacity to be charging us extra for that. The stress and worry for us is unacceptable.
Reviewer
Tracey jones
Location
Rct
Date
16/08/2023
Ratings
Reliability
1.00 stars
Comments:
If I could give it 0 I would . Appalling broadband . Worse I've encountered. We can't even get on normal channels through sky . So we are having to use our firestick to watch some telly . But even all the channels on there are not working . Got fed up of reporting it and they say its fine . Can't wait for contract to end .
Reviewer
Hana
Location
Epsom
Date
17/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible WiFi connection, can barely stream a video at 114p resolution (no exaggeration) and I end up using my hotspot 90% of the time. Customer service keeps making excuses saying they are using copper wires and promised to upgrade to fibre optic but the broadband is still the same old rubbish. Who is still using copper wires? Waste of money and a scam.
Reviewer
Steve
Location
Nottingham.
Date
04/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Very unreliable broadband.Drops aleast once somtimes twice aday.Was with EE should never have left them.Would I recommend u>w broadband that a emphatic NO
Reviewer
Colin Churchman
Location
STANFORD-LE-HOPE
Date
11/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am paying for 3 eero boosters still I can only get internet in 3 rooms.talking to an UW operator last week admitted I’m only getting half speed,(no offer of a refund there) appalling service would not recommend worst thing ever changing from sky roll on the 14th going back to sky broadband it will nice not to spend endless hours watching the television buffering
I pay in the region of nearly £50 a month with an House phone ,and have had endless scam calls something I never had before
Reviewer
Andy
Location
Gourock
Date
09/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unreliable broadband provider. Slow and unstable dropping connection constantly. Customer service is decent but unable to resolve issue. Due money back as speeds unable to reach minimum guarantee they provided at the start of the contract.
Reviewer
Mark
Location
Wirral
Date
22/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish broadband, keeps dropping out and slow. Can't wait to finish contract.
Reviewer
Mark
Location
Staffordshire
Date
07/05/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Moved to UW from Virgin as was paying over the odds and virgin cust service was pants. UW cust service is UK based and often im speaking to a human within 3 rings!! Broadband speed is good, got three kids and we can all stream and video call at once. The router has 5G aswell as traditional cable, so can put different devices on the separate connections. Often virgin or cable goes down in th street , and I can still continue to work/stream/video call using the 5G network on the router, brilliant!
Reviewer
Karen hildon
Location
STOCKTON-ON-TEES
Date
01/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Joined these last august as I was quoted 156pound for energy… was told the more services I took the cheaper it would be. Got broadband mobile cash back card… I’m not paying the 156 pounds a month it has doubled to 300 a month
Reviewer
Dissatisfied Customer
Location
UK
Date
27/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I have spent months working with UW to try and correct an error they made with our Meter readings which resulted in a significant overcharge. They have had numerous opportunities to issue a correct bill but have failed. They have since cut off our mobile and broadband services and threatened to refer us to Debt collection agencies. Due to their error we are now without broadband access as we try and sort out their mess. Great when we work from home! UWs response? If you don't like it go to the Ombudsman - obviously we have! Never been treated so poorly by a Utility company before...
Reviewer
Paul
Location
Sandbach
Date
16/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Given up with this service. Unreliable, intermittent..internet at best, programs start then I get the dreaded white spinning circle...despite the TV being directly linked to the latest router. I dont even contact the company any more...they have no solutions. They are increasing the price for a service I just aint getting. Company speed tests state the service is fine, when I do my own test directly via TV, I get no service, intermittent connection or dropping in and out over the duration of the test(s). Im now looking at alternate service providers who will actually deliver actual internet speeds consistently with no drop out.
Reviewer
Sue
Location
Sevenoaks
Date
28/03/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Great service
Upgraded to FTTP
Reviewer
Tracy Kernaghan
Location
Nottinghamshire
Date
27/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband reliability is absolutely shocking and annoyingly tied in for 18 month.
Reviewer
Grada
Location
Margate
Date
26/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
From beginning the broadband services was excellent but recently I returned the two eero to them still sit in the boxes for one whole year, never been open and been charged for entire time.
I decided to send them back, after UW received them and since then my broadband connection non stop dropping. A very disappointing with their absolute disgusting services.
I will then back to BT which I'm happy to pay for.
Reviewer
Kevin
Location
Date
24/03/2023
Comments:
The worst broadband experience I've had.
1. Randomly looses connection to the router for long amount of period of time I'm talking 2-5 hours mainly sometimes even more. Sometimes it could happen for days
2. Customer services is literally one of the worst thing, sometimes they don't even know any information about their own broadband example being they sent someone out to "fix" our router and the guy had no idea what a default IP was so he could log into the router
3. The Upload & Download speed you get sold with the broadband you only receive a quarter of what you actually paid for.
4. Highly recommend if you're someone who plays games to stay as far away as possible from Utility Warehouse Broadband as it blocks ports that thousands of games require meaning almost every game will have connection drop issue meaning you will be booted midway through games or you'll be hard lock into NAT Type 2/3 where when gaming online you always want to be NAT Type 1
5. 90% of the time if you want to watch YouTube or any form of video/streaming you're force to watch in 720p instead of 1080p60fps because of what i said in point 3
I've had pretty much every single Broadband you can name from Sky, BT, Virgin & now to Utility Warehouse and i can truly say Virgin is crap but Utility Wareehouse is the tip of the iceberg when it comes to terrible Boardbands. Please stay clear from them only two i would advise would be Sky or BT as they actually have decent up/download speeds and you get what you pay for, Virgin is the same but they run maintenances a lot meaning you get randomly disconnected from your router.
Reviewer
kevin
Location
nw london
Date
16/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The worst broadband i have had so far...loses connection.....upload and download are slow alot of the time, never near whats been quoted.
Reviewer
Sarah
Location
Evans
Date
31/01/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Excellent customer service, spoke to a guy within minutes who helped me to set my router up.
Reviewer
Sue
Location
Maidstone
Date
16/01/2023
Comments:
Nil stars would be too many. Simply not getting the speed I'm paying for, supposed to get minimum 31mbps, lucky if I get 15. Said the uprated router might help, but charged for the privilege, changed plans without authorisation with added cost. Customer services eventually stopped advising, saying there was no problem. Home phone is very tempermental, will not accept calls from EE mobile numbers.
Reviewer
Natasha E
Location
Southend on Sea
Date
15/01/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Broadband is forever cutting out. When you call the customer service team all they suggest is getting a new router every time. If your connection fails between Saturday 16:30 and Monday 7.59 then you're completely buggered because they are closed, no out of hours provided.
We upgraded to ultra last year and no difference than before.
DO NOT SIGN UP TO UW
Reviewer
Gary
Location
Fareham
Date
16/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Told minimum speed would be 31mb, lucky to get half that. Customer Service trying to fob me off by saying my minimum speed is 13mb, despite what my contract states. Already got 1 complaint in with Ofgem, looks like another will be going in with ofcom. Only been with these clowns 2 months !!
Reviewer
Jo Linton
Location
Manchester
Date
07/10/2022
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was happy at first as the price was better for what I was using. Less than one year in and my router drops signal every other day. My bills are never the same and I only use broadband. Customer service line is always at least a 1 hr wait. Really disappointed
Reviewer
David
Location
Cheshire
Date
25/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Was with NowTV and perfectly happy. Moved broadband to Utility Warehouse as I could fix energy prices at a better price than elsewhere.
Broadband is a total joke - constantly disconnecting from the internet, constantly losing Wi-Fi connection. A hour doesn’t go by without having to reboot the router. Am on second router now, exact same problems. With government new energy deal, I’m not even saving any money over another company but stuck into a contact with awful broadband. Customer service line has been quite attentive, but can’t resolve the issue. Don’t take this product.
Reviewer
FGB
Location
Uffculme Devon
Date
20/09/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Just taken on Utility Warehouse Ultra + home phone and broadband this week. I received the router within the promised five working days. It was very easy to set up and working within 10 minutes. Am getting speeds of up to 75 download and 18 upload. Signal steady and reliable. Our grandson who likes some hefty gaming is even happy with good strong levels upstairs and down. Very pleased.
Reviewer
Jack
Location
Cheshire
Date
31/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is by far and away the WORST WiFi I have ever had the displeasure of being connected to, you can’t even watch a simple YouTube video in 480p without it buffering, I could do that with a doddle when YouTube was invented!! It randomly goes on strike every few hours and completely cuts out, absolute disgrace.
Reviewer
Kevin hoey
Location
BRIDGEND
Date
27/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband was diabolical when we first signed up a number of years ago, couldn't get us connected for nearly 1 month so we came out of the contract.
Since the news of energy bills raising so much, we decided to give them another go after recommendations by a friend.
Still no change in the company, Internet is absolute rubbish and as far as getting back in touch with you within 4 working days of receiving an email, UW haven't replied to my wifes email of over 3 weeks ago and so far mine neither that was sent to them nearly 1 week ago.
Reviewer
Glen Collins
Location
Barnard Castle
Date
11/07/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Been with UW since 2008 and they were a revelation back then and still are in my opinion.
Electricity is cheapest in the UK (check any price comparison site to see if you can find a cheaper price) and the free LED light bulbs is a genuine one - we had 115 lightbulbs installed at no cost in 2019 and if they break (and they do) free replacements are sent out within a day or two.
We can't get gas as we're out in the wilderness. Their mobiles are fine as they piggyback on O2 network.
The cash back card is brilliant - usually knocks £30-£40 per month off my utility bill.
Broadband is great - typically 32Mb download despite being miles from anywhere.
I'm really surprised to read of so many problems people have had with UW as my experience has been great.
The problems others have found with their broadband may be due to a few reasons that I can think of.
1. UW having to use BT/Openreach equipment in the exchange local to the customer. If the local exchange is LLU (local loop unbundled) then that means UW and other providers can put their equipment into the exchange. If it's not LLU then every provider is stuck with BT equipment. You can check this on www.Samknows.com
Certainly when we swapped from BT to UW in 2008 our broadband speed jumped by more than 50% overnight as it was UW kit in the exchange.
2. The second problem (my parents had this) was 'contention ratio' which is how many homes and businesses are connected to the internet at the local exchange and many people are using internet enabled devices in each of these homes and businesses. Think about how many new housing estates have been built nearby and how many kids there are all with games consoles, streaming Netflix, Spotify and so on. My parents orifginal broadband would be about 4Mb during the day then when the kids came home from school it was unusable at maybe 0.2Mb. Not UWs fault - it was a 100% BT/Openreach exchange and was not LLU so UW (and all other providers) had to use BT/ Openreach equipment and could do nothing about it.
3. The last problem I can think of (we had this when we lived in Worcester and wanted to upgrade to fibre) could be that all high speed connections in the local exchange (or the green BT cabinet nearby) may already be taken in which case there is no additional capacity.
I'm not a telecomms engineer so no expert but I have had great service and reliability, cheap prices and can't see myself ever moving away from UW. I'm just sorry to hear so many people haven't had the great experience I've had.
Reviewer
Merilin
Location
Sandhurst
Date
17/06/2022
Ratings
Customer Service
1.00 stars
Comments:
Dear Utility Wearhouse customer service please understand that people have lots of difficulties to pay bills. Don't ask your client who wants to cancel broadband contract "Don't you have smart TV?" Honestly I don't but don't make me less of a person that I don't. Kind regards
Reviewer
Andrew wood
Location
Wrexham
Date
12/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So from the start the WiFi connection has been shocking slow speeds the lot. Phoned up and we ended up going for a higher per month price in order to get a better router as they stated there was nothing wrong with the connection so money spent at still as bad absoulty awful router is at the bottom of the stairs in a standard 3 bed council house and I can't get a decent connect in the half the router is in the other half of the house keeps cutting in and out all the time upstairs I don't connect at all
Reviewer
oscar
Location
London
Date
24/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
this wifi has caused me numeral problems, mixed with its 2-day long wifi drops and slow download speed. this wifi is to avoid FOREVER.
Reviewer
Bella Wood
Location
Date
17/05/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Couldn’t fault it - came up much faster than my virgin
Reviewer
H
Location
Swindon
Date
11/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute scandal of a company. Have just left them and they are trying to bill me for another full month of services that I no longer have provision or contract or services for. They have also tried to add a £10 disconnection fee! Absolute scandal, they are child of TalkTalk so no wonder they are a nasty evil provider who do not believe in letting customers leaving and will do anything it takes to grab extra money off you. Best advice - never sign up to them in the first place - thieves and scoundrels.
Reviewer
Aaron
Location
Sheffield
Date
01/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
!!!!!DO NOT GET THIS BROADBAND IF YOU ARE LOOKING AROUND!!!!!!
Worse broadband I have ever had! Customer service blames the phone line box in my house, I know it wasn't because I was with sky for 5 years with 0 problems but I got it replaced anyway and still drop in broadband, nothing connects and when you finally get it working it drops out again! I am litterally being charged for a box to blink red all day!
Reviewer
Ronald Jones
Location
Liverpool
Date
28/11/2021
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Up until a month ago my broad band was fair for the price but now its very poor. All other aspects of UW are fine. I must cancel the internet service and even with a newer router its abysmal. Phone is fine.
Reviewer
Kaz
Location
Liverpool
Date
01/11/2021
Ratings
Satisfaction
1.00 stars
Comments:
Can't comment on broadband speed or reliability, because Utility Warehouse won't actually come out and install broadband. They promise to come, we wait in all day, but nobody comes. This keeps happening and I'm sick of sitting on the phone on hold for literally HOURS. Customer reps promise faithfully that somebody is coming, not their fault as I'm sure my booking pops up on their screen. Why can't I have broadband installed? Why wont anybody come? Why don't they at least have the common courtesy to call and let us know that nobody is bothering to come today so we can get on with our lives? Do they actually exist - ah, yes they do because they're taking monthly money for a non existent service. Been trying for almost 2 months to get it set up.
If you're reading these reviews because you're considering Utility Warehouse, AVOID AVOID AVOID, THEY ARE LESS THAN USELESS.
Reviewer
Beka Platt
Location
Devon
Date
28/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with utility warehouse for 7 years they decide to cut off my broadband and phone line for no reason so mmy busiest time of year in my gift shop and I can only take cash and on top of tgat they are trying to treat me now like a new customer and changed my phone number plus trying to make me pay for anew contract ?! You disconnected me I didn't leave !! No-one is helping me and sadly my business may not recover from this now !!!!
Reviewer
Sams
Location
Exeter
Date
14/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is now beyond a joke. Unable to connect my Skybox and the broadband is absolutely rubbish.
I will change providers tomorrow and move all my utilities as well.
You are rubbish and deserve to go bankrupt.
Thanks for nothing
Sams
Reviewer
Paul
Location
Exeter
Date
14/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish. Keeps crashing and unable to reboot without full shutdown.
Avoid at all cost
Reviewer
C Doshi
Location
WATFORD
Date
20/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Join UW on 30th March 2021 and broadband and phone start giving problems From April 2021, 5 months now still not solve the problems don't go to UW
Reviewer
Alison Brindley
Location
Warwickshire
Date
20/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company harassing me for money which I do not owe threatening me causing my anxiety to worsen I have lost my job they need to leave me alone
Reviewer
N J
Location
Surrey Hills
Date
19/07/2021
Comments:
Very frustrating service! the internet drops out frequently and the speed is just a joke! I am trying to sort out the line issue from April and seems getting nowhere
Reviewer
Kathy Langford
Location
Hebden Bridge
Date
13/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have paid recently for ultra broadband an extra £3 a month. The new router was sent but no step by step guide which was supposed to be in the package. Still not gone live so had no broadband since 8th July. You can no longer email them. I have also lost faith in Trust Pilot for awarding this incompetent company a 5 star rating.
Reviewer
Lloyd B
Location
Bournemouth
Date
10/07/2021
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Excellent customer service but unfortunately very very poor internet even with the upgraded speed! UW to be fair tried to sort it out but through the pandemic, it really didn’t help my business- continually cutting out during every meeting. Had to move to Sky sadly :(
Reviewer
Marie Forsyth
Location
Malvern
Date
28/06/2021
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utility Warehouse are an excellent organisation but they cannot improve my broadband speed
Reviewer
Grinalkin
Location
Norwich
Date
14/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The internet is decent , however this is the most expensive internet I've ever had in this area . I only went with utility warehouse to test it out as it sounded good with the other packages . But this is just a joke/scam price wise . Avoid !
Reviewer
Brenda g
Location
Altrincham
Date
05/06/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
First class in all aspects. Polite and friendly staff if you have to phone them . All issues dealt with promptly. I've been with them for several years now and would not change. As with any other services supply company, your bills are not magically lower. It's up to the customer to watch their usage. Yes I have a smart meter and now it's easier to control usage. I think some people perhaps don't know how to make full use of a smart meter. And just in case anyone is wondering if I'm wealthy, I'm 73 and on only a state pension.
Reviewer
Jean P
Location
Somerset
Date
03/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking scam company contract not worth the paper its written on. Beware the light bulb scam doubles your contract length. Beware the crappy router on which rent is charged each month. Beware if you follow termination to theletter they will still overcharge you until. Your credit balance is gone. So many better companies out there AVOID
Reviewer
Robyn
Location
Colne
Date
26/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgraceful levels of service, falsely advised repeatedly resulted in full cut off of services at the exchange as a result of their billing error not resolved 2months+ after the issue was resolved. Shoddy/no communication, everything is automated and a case of 'computer says no', nobody does what they say they will and lies and fobs you off to the next person. Continued intermittent connection issues for eighteen months, still not fully resolved.
If you have ANY issues with utility warehouse you will waste hours and hours and hours of your life on the phone being passed from pillar to post giving you conflicting information and if you're lucky, MIGHT offer you £30 off their already extortionate billa for your trouble.
Reviewer
Saroj
Location
Date
26/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
To ravished .they make just money
Reviewer
Leah Taylor
Location
Bolton
Date
06/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
currently paying £36 a month for ultra broadband at guaranteed speed of 35mbps and the most i have ever got is 16mbps constantly dropping out drops at least 8 times a day they charge you whatever they feel like each month for your gas and electricity the only thing that has always work and been fully happy with is my mobile AVOID AT ALL COST
Reviewer
fernando
Location
BENFLEET
Date
30/04/2021
Comments:
this is a joke!!!! i am a new customer...my broadband was supposed to go live Tuesday...still waiting after excuse after excuse.
Reviewer
Simon
Location
Bury St Edmunds
Date
16/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having been trying for 3 weeks to get the service connected. BT have checked the line and all OK. Utility Warehouse staff have all been very helpful and polite but cannot resolve the issue. Talk Talk are denying any responsibility and refusing too help - a complete waste of space.
Reviewer
Russell Davies
Location
Gillingham, Kent
Date
15/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor indeed. Completely unreliable. Internet often just drops out. If I can get through a Zoom meeting without interruption or break in service it's a miracle. Very, very poor. Forget trying to download programs on Sky. Part- recorded, record failure and so on. Stay well clear.
Reviewer
Jason Woolf
Location
Colchester
Date
01/04/2021
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I can hardley understand the team on the end of the phone and they say things like oh - there been an event on your account - what does that mean?? my internet is so intermittent its ridiculous if this was electricity I would have strobe lights in the lounge! - Crap "Product"
Reviewer
JD
Location
Inverness
Date
23/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very slow broadband and often drops out. seem unable to sort the issue despite many phone calls. Totally uninterested and they are very frustrating to deal with. Avoid at all costs
Reviewer
Mike
Location
Southampton
Date
03/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There seems to be 2 sorts of review on here for UW, 1 or no stars across the board with complaints about constantly dropping broadband, poor customer service, exit fees and rising bills - or 5 stars across the board saying how wonderful they are. Not saying that the 5 star reviews are from UW partners, but I am firmly in the best avoided camp for all the above reasons
Reviewer
Allison Lefebvre
Location
Oxfordshire
Date
01/03/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
In almost 3 years, I have never had any issues and we regularly have 8-10 devices on the broadband at any given time. I highly recommend Utility Warehouse for all my home services.
Reviewer
Sioux Allen
Location
Isle of Wight
Date
26/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Appalling speeds - today getting 3.61 download. Always on and off. Unreliable in the extreme. Keep trying to get me to upgrade, promised 11 mbps at present, as I say getting 3.61. 4 years of poor service. No problems with distance from router, not a high traffic area. Despite security settings on router, lots of people piggybacking. Change router reluctantly if I pester them.
Reviewer
C Durant
Location
wales uk
Date
10/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
useless!!!!!!!!!
Reviewer
Dr Clive Shrubsole
Location
Oxfordshire
Date
04/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The absolute worse, buck passing, overcharging, lack of customer service bunch, I have ever had the displeasure to deal with. They are downright dishonest. They still owe us money to this day. Steer well clear
Reviewer
sam
Location
essex
Date
05/12/2020
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very frustrating service as it drops out frequently and now my speeds are buggered. feels like i am constantly contacting them with a problem.
Reviewer
Jane Thorne
Location
North London
Date
30/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Broadbank speed NIL Reliablilty NIL
Having been a Customer with Utility Warehouse for 16 years I am extremely disappointed with their Current Service
I had everything including mobile and Cash Back Card NOW BECAUSE OF THE USELESS BROADBAND SERVICE if I leave I am being charged £160. for breaking the contract When They Continuously Break Their Service to us.
NOT ONLY THAT THEIR 10 YEAR LIGHT BULBS are now breaking AFTER LESS THAN 2 YEARS and we are to be charged £140. for them THEY ARE ABSOLUTE C...
Reviewer
Scottie
Location
Dudley
Date
27/10/2020
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Been with UW since 2013 and had utilities, broadband and cashbackcard.
Dropped the gas and electric after 2 years as saving of £30 / month was better.
ADSL is very good for 15mbps down , 0.6 mbps up as it costs about half price due to cashbackcard.
Had to call CS twice in 7 years and issues were fixed within a day.
Reviewer
Niraj Kapur
Location
Milton Keynes
Date
23/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
30 years of electricity and gas with different suppliers. 10 years of broadband with different suppliers. Utility Warehouse is the most useless company I have ever dealt with. Slowest broadband ever, extortionate fees and everyone passing the buck. Avoid them at all costs. Don't be fooled. They've lost over £10,000 long term just to make £175 cancellation fee short term.
Reviewer
Gareth
Location
PLYMOUTH
Date
14/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
So UW were supposed to cancel my NowTV when I switched, they didn't, so i ended up getting billed for £100 by NowTV and UW won't take responsibility.
The UW charged me £90 for a secon router they claim i have, which i dont.
The internet didnt work for the first 2 weeks so I was supposed to be getting a £50 credit, they didnt do that either
Currently been on hold for an hour, phone rings twice then its back to hold music.
Unreal. First bill was £240 instead of the £120ish agreed.
Why can no company seem to just honour their word and do exactly what you pay them for, is it that hard?
Reviewer
Sharon Thorne
Location
Camborne
Date
12/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have just upgraded my broadband and according to the Broadband Dept it should have shown no problems, well it has made no difference whatsoever. My son is still getting terrible connection with it cutting out constantly. We are not happy at all that they did not tell the truth! Its terrible.
Reviewer
Mike Barn ard
Location
Worthing, West Sussex
Date
11/09/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have been a UW member since 2004. I am very pleased with all I get. I have landline, broadband and utilities all together.
Landline. Just works. Broadband, I'm on a "Fibre to the cabinet" connection and no matter who you buy from the physical infrastructure, the actual wires, will be identical. The router they supplied was cheap, but I have replaced it with something better. I have never lost connection, I get 60 down 20 up. Good enough for 2 PC's and a tablet at the same time and to not notice any slowdown. Pings are just 14ms average. Pure fibre to the house would be faster, but thats not available locally and hell, this is enough for us.
Gas and power come down the same pipes as anyone else too. The only difference is the price, and I haven't been able to find a lower COMBINATION of phone, broadband, gas and power.
Reviewer
Heather Duff
Location
Bedfordshire
Date
27/07/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I joined this company nearly 5 years ago on a recommendation and readIng some of these reviews baffles me. They seem to be describing a different company!
Ive experienced no issues whatsoever and even if I do have any questions or need any help, I have the details of a personal rep (The person who signed me up) who has helped me even with things like plugging my router in, helping with my mobile & my tv & other things whenever I need it. What other company gives you that level of support?
For me its been the BEST switch I have ever made. I have recommended this company myself and as a resutl received a thank you from the company in the form of £50 off my next bill - that’s huge. So a massive thumbs up from me
BTW the LED lights are A brilliant Service & I was told quite clearly that the cost if I leave or drop a service is £2p bulb after 18 months and NO CHARGE after 2 years & only there to protect themselves as a lot of time and effort goes into supplying and fitting them for us. I live in a five bed detached house and had 102 bulbs which were all replaced for me so I didn’t have to climb up and down ladders and fiddle with fittings. I can’t fault the service. I think it’s a brilliant company and the service on the phone is so gentle and helpful. I can’t understand where the negative reports are coming from.
As for costs my bills have come down with anything overtime and the bills are so clear to understand. I really cannot understand these charges have been mentioned unless there’s never been a meter reading submitted. I have a smart meter and find it brilliant my bills are always so accurate.
I’d highly recommend this company to anybody with great confidence. It’s so good to have everything on one bill so I never need to waste time thinking about my boring utility bills
Reviewer
M
Location
BN211DL
Date
15/07/2020
Comments:
Its VERY slow & doesn't reach many areas of the house!
Reviewer
josh
Location
Date
09/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
it is shit fucking shit the wifi is bad we had to pay 43 pounds just to get the wifi working for just 30 mbs they said 30 mins to 4 hours it has been over 5 hours still no internt to the utility where house kys ur internet is shit
Reviewer
roo
Location
east sussex
Date
07/07/2020
Comments:
awful company to go with completely regret changing. broadband drops out after a few minutes of using it.have now been told me cant get out of contract as its after 14 days of joining even though we have only had the internet since 30/06/2020. so they send the equipment out after the 14 days so you are tied into the contact!! Disgusting customer service are not helpful at all. Will not recommend them what so ever...
Reviewer
Daniel
Location
London
Date
29/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had the standard subscription and the speed was somewhere at 9Mbs download. It often doesn't work. Works in the area. After I switched to the 60Mbs subscription, the speed is between 3-5Mbs. The phone doesn't work even today. All after work and cable changes. I gave up contacting by phone. One year with minimum speed and the highest subscription.
Reviewer
Jean Willis
Location
Chorley
Date
25/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I’m paying for standard broadband and as I am only 1/4. Mile from the broadband mast wondering why I’m not getting better speeds
Reviewer
Liam
Location
London
Date
25/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where do I start, I read through most comments and I feel your pain and disappointment, especially feel for the lady who had 450quid taken from her. Shocking.
Alright so my experience I have been with UW for over 3 years now. My WiFi has been acting up since the day it arrived, thought nothing of it. Still thought UW was genuinely doing their part they give you WiFi, gas and electric sounds like the perfect package in one. However it's a lie, my WiFi has not stopped ******* up all these years. I use my WiFi alot especially during this Covid 19 lockdown and almost every day my WiFi drops, it's drives me up the wall. Especially when I am streaming a film over WiFi and the WiFi drops and the film goes back to the beginning so I then have to search through the film to get back to where I was, it ruins the movie. It doesn't stop there.
All of yesterday my WiFi dropped 6 times, I would understand if I had just installed and it needed to adjust, fair enough but throughout those 3 years the same issue, I even phoned 'em up told 'em about it, they wanted ME to pay £60 for an engineer, I thought to myself fudge that no way.
Price wise, I started off paying about £28 and that jumped up to £30.98 several months ago after checking my monthly bills on my email and saw my bills steadily creeping up, if that's not bad enough £4.99 commission on top. So I am currently now paying almost but might as well be £36/month for only 11mb/s, I was with BT beforehand paying less, much less I should have stayed with them. Anyway, Combine this shadiness with constant disconnecting WiFi you'll soon realise you're paying more than what you get, right now there are many providers who are much cheaper for 11mb/s. My ignorance got me joined up to UW. All that money wasted, and for what.
Recently, I had enough, changed providers for WiFi, gas and electric (changed my gas and lecky to a company called Bulb, check 'em out get a quote). The only reliable thing about UW is you can bet your WiFi WILL drop I guarantee it. Don't put yourself through the stress you don't need it. What you pay for is not what you get in return, on the sly they will take more money. It's not a discount club, it's a bootleg club, Utility Warehouse the knock off club.
Normally I don't post reviews, well not bad ones anyway, but I've lost so much trust and respect for this company that I'm no longer interested in their shenanigans. So from me goodbye Utility Warehouse, I will not be recommending you to anybody. If I could give 0 stars I would it's been nothing but a disappointment. Shame on you, care more about money than your paying customers, who pay for your services and receive fudge all in return but a slap in the face. Out of order, big time.
Reviewer
Inge
Location
Birmingham
Date
16/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting service, broadband down a few times per day, apparently not fixable, speed like in 90' even though we are paying for super fast BB. Smart meter not working, they expect asolution withinh a year. An absolute disgrace
Reviewer
Shahab
Location
Kent
Date
29/05/2020
Ratings
Satisfaction
1.00 stars
Comments:
I wish to express my disappointment at your company's behaviour and unprofessionalism ever since COVID19.
As a vulnerable female, and single mother, your company made so many mistakes, promises that were completely misleading and took a large sum payment from my account in full knowledge that you failed to support me as a customer during these unfortunate times.
The government in March 2020,thanked energy providers for keeping services running, supporting the national need to stay at home, but I have say with hugh regret that after being a loyal customer of utility wear house for over 15 year, at my hour of need, you failed me.
Today Utility Warehouse took a huge amount of over £450, leaving me unable to pay direct debits, despite making promises that I was a fixed payment plan on the 1st April of £150, when given a meter reading, in full knowledge that I I have been working from home for the last 8 weeks, advised that I had used more energy than expected and so had pay additional charges, in full knowledge that I have always paid over £200 per month for last 10 years.
Now I have no
funds to pay towards direct debit due on the 30th May and have been charged by my bank for defaults.
I will be reporting your behaviour to the energy complaints ombudsmen and will send out a message to consumers never to contract with Utility Warehouse as you are unashamedly unprecedentedly unprofessional.
Reviewer
Bob Owen
Location
Sherborne
Date
20/05/2020
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I was happy until recently. However I am now having to do regular housekeeping on my mailbox. If you are using a browser (I am on Outlook for email) you get no warning, even when the box is full, until peoples start phoning saying they have got a "mailbox full" message. As message size increases with photo attachments etc. this happens regularly. I know how to fix it (clear large inbox messages plus trash and spam, but it is a great nuisance. The mailbox size seems simply to small. I have at least one friend who has like me been using UWCLub for years who has just left because of this issue.
Reviewer
Jayson Martin
Location
East Sussex
Date
19/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These have got to be the worst company ever.
We was told a figure for gas electric and broadband based on our last years usage with other providers. However this figure was off and has increased 3x as much now which is more then we was paying.
The Internet speeds are rubbish. We are lucky to get half of what we are guaranteed, so you phone up and complain then it will go back up for a few days then drop again. They must be slowing the speeds on purpose hoping we don't check.
Their Customer service is a joke and dont help with your problems just read off a script.
Would never recommend and stay well clear.
Reviewer
LuLu
Location
North London
Date
18/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Fantastic Services and Broadband. We have both Virgin and UW BB in our home and many time we have had 0 service from Virgin and all had to use the standard UW service and it has never let us down. The customer service and technical support Utility Warehouse offers is excellent. Very happy customer.
Reviewer
gordon
Location
northallerton
Date
13/05/2020
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
been with them 2 years only 1 break down not the cheapest as i am on monthly contract good so far
Reviewer
Dawn
Location
Nottingham
Date
27/04/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Great company had a issue to start but resolved really quick, great customer service
Reviewer
John Capstick
Location
Exeter
Date
21/04/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent service, both from a technical aspect and in terms of customer service. Significantly outperforms our old Virgin connection, despite on paper Virgin having faster broadband... it turns out, the ping rage on Virgin is lower, and they restrict speeds on peak hours, which UW don't do. UW router is way better, reaching the top floor of our 3 storey house, as well as into the back garden. The kitchen is no longer a deadspot, and the 2 teenagers can game and whatsapp while we watch netflix, with no buffering on any of the 7 or 8 connected devices. We've not needed to call customer services for much, but when we have, they've been ace. Just had an email, literally today, to say our contract has expired, but the price stays the same. Brill.
Reviewer
Savidge
Location
CF71 7QH
Date
20/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Shouldn't have gone there !
Reviewer
Jolene Evans
Location
Cardiff
Date
30/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband was absolute rubbish from day 1, even with upgrading the router and paying even more money. the payment plan that you get put on is rubbish and if you don't stay on top of it you end up with hundreds of pounds in arrears. If you ring customer service, they are not helpful. I have recently left UW and have been left with a very HEFTY bill of almost £800 from the Arrears and penalties etc.. this company is a farce and I will be telling everyone of my internet contacts and personal friends to never join this club. to top it off, the person who signed me up and the person who signed her up left because of similar reasons and because problems were NEVER resolved. even after letting UW know that we are full time carers, that are unable to work, of a woman with dementia and numerous disabilities, would not give us any compensation. unlike the wonderful service we have been given by our current provider.
RUBBISH SERVICE AND COMPANY.
if I could give no stars I would give them none!!!!!!!
Reviewer
John
Location
LIVERPOOL
Date
16/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely woeful service and now holding me to ransom. Im unable to leave my contract without penalty. I pay the premium package that guarantees 29mbs but I receive and average of 10 to 15mbs. When I ring up to complain they just fob me off
AVOID this provider
Reviewer
Jane
Location
Newbury
Date
09/03/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
This is a great broadband service. Been a customer for 5 years and wouldn't switch plus I get other services included and money off shopping too. It's a brilliant concept that that I'm very confident with.i have a personal distributor who looks after my account and set it all up. This is the way to get the best deal so make sure you talk to someone, not do it yourself
Reviewer
Cameron Hine
Location
Camber
Date
22/02/2020
Ratings
Customer Service
3.00 stars
Comments:
When the Internet went live, It all seemed fine, performed a quick speed test and It clocked in at around 18mb/s, not as fast the previous provider but It's not too bad. Fast forward a week and the connection has already dropped, sat at around 0.4/0,6 mb/s and ~160 ping for the entire weekend. started the process to switch again already, cause these issues will keep popping up, and I'm not putting up with it for 3 years. Terrible internet, DO NOT go with them. The only reason I've given customer service 3 stars is because I've never actually spoken to them.
Again, I DO NOT recommend, stay well away
Reviewer
Laura Tulloch
Location
Inverness
Date
19/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My elderly parents in law were with Utility Warehouse for almost 22 years before they switched to another internet provider at Christmas to halve their bill.
Since then they received a bill for GBP100 for switching away. Apparently they were in a contract and that's their punishment for breaking it.
My mother in law has queried this charge and asked that it be waived given that they have been such long-standing customers since 2002, but they have been told they must pay it.
What a disappointing way to reward such loyal customer service.
Reviewer
Gary
Location
Oswaldtwistle
Date
15/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utility Warehouse have gone down hill fast in my estimation.
We have been with them 18 months now and after such a terrible service in all areas.
The energy and broadband deal we took out we had to take a SIM card at £10 per month to reduce the overall package we have never used this at a cost of £180
We was £40 in credit over a year in Gas and they insisted they reduce the direct debit by 7p a month (yes 7p)
We was £32 in debt with the electric and they increased this by £10 per month.
This was The most craziest thing you could think of.one could compensate The other and still leave us in credit.
They was not prepared to do this ?????
Our gas monthly charge was reduced by 7p and electricity increased by £10 per month.
I think these people need educating in mathematics.
The broadband WiFi has been terrible we have had to buy boosters upstairs.
We have now decided to move as our 18 month contract is up with UW.
They are demanding £102 for the so called FREE light bulbs which was on offer with UW if you took out Broadband and energy on a 18 month contract, they say the light bulbs are not FREE and you have to keep the contract for 2 years ??? This is another big con as the LED bulbs are rubbish I have replaced 9 over the last 12 months.
We definitely will not use UW ever again and definitely will not be recommending a friend to this company as they could become a enemy.
Reviewer
A Verhoeven
Location
Berkshire
Date
05/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
I am today 5-2-20, moving to Octopus for Gas and Electrics and Zen for broadband and phone. Trusted the ‘club’ for years with my bills as they promised to consistently keep their prices low. I found out I can save about £180 a year getting faster broadband from Zen and better service (Which recommended) and save £432 on energy from another higher rated provider, Octopus.
Now the ‘club’ wants to bill me £124 for replacing 31 lightbulbs… the email starts with "Please read this email carefully"!!!! Ignore them I will rapidly make/save that £124 back by switching. £124 for cheap LED lights of which I had to replace several that started to malfunction or just gave awful light (very high colour temperature and low CRI)
Stay away from these cowboys.
I will post this everywhere feel free to spread the news about the light bulb scam and so-called ‘we make sure we keep your bills low” utter nonsense.
THE SHORT OF IT IS – JUST DON”T GET ANYWHERE NEAR THIS COMPANY!
Reviewer
skyur
Location
Leeds
Date
30/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
AVOID!!!!!!
They promise you the heavens, but you get nothing but sluggish and horrible service. If you did decide to leave them, even at the end of your contract they threaten you wil all sort of charges the latest recieved is see below.
Please return your wireless router
As you haven't returned the previous wireless router we sent you yet, we thought we'd drop you a little reminder. Don't forget, we apply a charge for any unreturned equipment. We don't want to have to do that, so please send it back today.
Reviewer
Richard
Location
Romford
Date
14/01/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I recently joined this company on a recommedation and having read the reviews posted previous I can honestly say, I would think they are describing a different company. No issues whatsoever and even if I do, I have the details of a personal rep (The person who signed me up) who has said that he can assist should I need it, what other company gives you that. I guess its each to there own but for me its so far so good. I have recommended this company myself and as a resutl received a thank you from the company in the form of vouchers. So thumbs up for me
Reviewer
Lucy
Location
Hampshire
Date
14/01/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I switched last year to Uw and have never experienced any issues I have ultra fibre and with a 3 story house and 4 children all using tv or computers it has never cut out of been slow.
Reviewer
Jacquelyn
Location
Glasgow
Date
14/01/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with company 5 months never had any problems fab customer service even took time to phone me make sure I was happy and tech team were fab my Interent stop working phoned them wait 2mins and they could tell me I had switched the wireless button off on my router. Many benefits to this company as not just broadband u can get money off ur bills every month with cash back card I have referred all my friend and family and got vouchers from it
Reviewer
Jordan
Location
Taunton
Date
14/01/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Changed from Bt, we had such poor speed connection issues with them and had enough with their attitude of “if we come out and the problem is your fault we will charge you” that when we met a Utility Warehouse Distributor we were so ready to switch, we had the best package with Bt and were paying in the region of 80 quid pm now we have the the highest package from Utility Warehouse for 36.19pm to be precise. Initially the broadband and connection issues were all gone for a month, when they came back I rang UW and they detected a fault on the line (openreach maintain the network so not to do with your provider), the guy from their tech department was friendly and helpful and said that an engineer would visit to sort (no mention of if it’s our fault we have to pay
Reviewer
Alex
Location
Derbyshire
Date
10/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was previously with TalkTalk receiving around 70mb down and 20mb up paying £25 per month. Talktalk increased my bill by £2 after the first year which at the time I was outraged by (i deeply regret this now).
I met a UW salesperson at a business event and was convinced to sign up to their services. On paper, the broadband deal was like for like to what I had with TalkTalk so I was happy to go ahead and sign up.
I work from home and occasionally use a VOIP phone for conference calls. How embarrassing for me when my VOIP phone cut out 3 times in 15 minutes due to poor connection and I had to call back into the conference a 4th time using my personal mobile.
Whilst I realise home broadband connections are not necessarily the best for VOIP, a connection quoted as having download of 65Mb should be sufficient considering it was 2pm and no other devices in my household were using the internet heavily.
Following this i started to notice other issues, my Alexa devices didn't function as well, (i'd never experienced buffering with TalkTalk) and it was noticeable if I was using a few devices at once. I live on my own in a small 2 up 2 down terraced house, so I shouldn't have connectivity issues between floors, but I started to experience them.
I've never bothered speaking with UW about the issue because their customer service is terrible in every other service I've had a problem with and as a person who works for a broadband provider I understand that their IT team can't do anything to help me, it's simply the shoddy, and very heavily contended line that I unwittingly signed up for.
I absolutely would not recommend UW for broadband. Their prices do not justify the poor quality lines they provide.
Additionally, if you are currently with UW and haven't yet got the LED lightbulbs, I would be seriously wary of getting them as this ties you in to a further 2 years of having their broadband. I have around 25 of these lightbulbs and 9 have blown in 4 months. My old lightbulbs are back in and working fine.
TalkTalk if you are reading this, please take me back.
Reviewer
Malwina
Location
Abingdon
Date
10/01/2020
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Right, not sure where to start. I have been with them for over 2 years and I thought of them as a good company till last month when my line got disconnected and I was with no Internet for a week. How appealing is that they wanted me to pay for nit using the Internet!!! Again, the bill came on the 2nd of January saying if the full payment won't pay by the 10th of January the service will be disconnected. I paid on the 8th and they still have disconnected the service!!! Now I am left with no work to do(I work from home),no homework for me as I am a student or my children. My disable son can't cope without YouTube videos(they help calm him down) and the whole family is affected. How appalling that the bill was payed before the date but they have cutted the service anyway. I will be at loss to my money for not having work to do. I still can't believe it. Overall the customer service was always good dealing with any problems I had up to today when they have disconnected the broadband despite no having arrears. Not sure what I am gonna do but I am definitely gonna challenge that. This is definitely out of order.
Reviewer
Andrea
Location
Hampshire
Date
03/01/2020
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband just doesn’t work. Poor signal and things don’t stay connected. Customer services are polite and pleasant but unable to replace and conflicting advice given. Landline will only work when plugged directly into the wall, won’t work when plugged in via the broadband filter. Reported multiple times but no real attempt to resolve. In process of switching to BT due to the above.
Reviewer
Lavern Robb¹
Location
Milton Keynes
Date
28/12/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
When it comes to customer service I really can't fault Utility Warehouse they are by far the best providers to date
Reviewer
Horace
Location
Worcester
Date
21/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Luckily I canceled on last cooling off day I was told I would save £460 but costing it would be €240 more when I phoned to cancel the service was swift It seemed to me all designed to keep you The LED bulbs broadband energy all had a leaving fees I was told the LED bulbs would save me 15% which would be true if they were replacing but not CFLs Gas prices I was told depended on calorific value formula ******** a KWH is the same anywhere to compare Got away lightly but it took a lot of phone calls to stop different providers from canceling me They even sent the router 4 days before the 14 day cooling off period ended Lost wife's original mobile number as they requested a PAC and when I canceled it was lost for good
Reviewer
Charlotte
Location
Suffolk
Date
17/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worked fine for 7 months then stopped one day, contacted utilities warehouse and they told us the only way to get it back was to upgrade to fiber pay an extra £5 a month and have to extend the contract by 18 months. We changed supplier because I didn't want to pay more and there were cheaper options available with other suppliers.
Reviewer
Graham dea
Location
Toftmonks
Date
11/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The broad band router never got here was due on 4th, by the 10th still not here.& still with BT, !the electricity was more than ESB Elect. . My phone was still with BT. even though they said it was with them. The mobile was also still with BT. sorry guys you service lousy.
Reviewer
Elodie Bocquet
Location
London
Date
11/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
You would advise to stay away from this provider.
I had different problems with the,
Broadband: it doesn't work well, hardly had any signal, kept disconnecting, even when right next to it
Cancelling is a nightmare, they make it so difficult. They will try everything they can to stop it. Apparently they are going to chrage me £31 for cancellation, which I had never read anywhere. But i will pay, I just want to leave
Move team: I moved and they forgot to follow the utilities, they kept sending me threatening letters to new occupier even though i contacted them to say it was me. And after 5 months, they finally corrected their mistake and i had a huge bill.
Bulb replacement scam: I thought it was a good idea, someone came and said they couldn't fit bulbs so they left a box of bulbs that fitted nowhere in my house. I had to dispose of it. Then they used it to say that i couldn't cancel the broadband because they deposited a box of bulbs 2 years ago.
The communication is hard.
I have talked to some nice people trying to help me, they obviously haven't chosen to work there, we all need to work.
I regret having joined. I thought it would be easier to have less providers. It was a good idea, if they were professional and more agile.
Reviewer
Richard Watchus
Location
Faversham
Date
08/11/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Not fibre but good for line in/router. Occasional problems but very good customer service.
Reviewer
Yasmin
Location
Dorset
Date
30/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT TRUST! RIP OFF!!!
Pis poor service and they will rip you off. We were left with 5 weeks in total without internet access (without notice). This happened TWICE! All our bills were paid on time so why did this happen?? Incompetence!! We spent hours on the phone trying to get things resolved. No one was able to bring light to the matter on when we would be back online. The whole family was affected. They sent us a free dongle supposedly to compensate...BUT they started charging us for it without our knowledge!! No compensation for loss of service nevermind for the LOSS of earnings and hours spent trying to get to the bottom of the issue. No one knew their bottom to their elbow. Don't have everything under one roof, seriously they will drop you in the poo and treat you like dirt on their shoe. It isn't cheaper either, they do not save you money...they waste your time and money.
Reviewer
Annonymous
Location
Date
28/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking company,we have been in a dispute for 7 nearly 8 weeks in regard to our broadband through UW, they have pushed us from one person to another to try to sort this appalling service out we have asked for them to cancel our broadband account and they will not, we cannot watch Netflix which i am still having to pay for, i am having to use my mobile data on my handset to access the internet in my home, they have advised me that i need boosters to support the wifi service i am NOT recieving, then asking md to send the products to them so they can reset them and they should work then, telling me the walls in my home are too thick, telling me my printer which is attached to the pc is affecting the signal, then my neibours wifi is stopping my wifi from working, any excuse but the TRUTH,we are being charged £44 a month for a product i am not recieving, ofcom it is we have been extremely patient, UTILITY WAREHOUSE, you are SHARKS, i will never recommend anyone to your services you only think of the commission you are being rewarded for selling a dreadful service.
Reviewer
Tinytina01061990
Location
Cambridgeshire
Date
15/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible company, I initially had my gas and electric with UW and decided to take up broadband and home phone thinking I’d be saving money! After being a customer for a few months I was offered a switch comparison, lo and behold I’ve been paying an extortionate amount! For a single mother of two I feel like I’ve been well and truly ripped off! In total I was paying around £130 pm for gas, electric, home phone and broadband! My new provider for gas and electric are charging me £58 pm for both and my broadband is now £18 pm! Do not sign up with UW it’s a rip off!!
Reviewer
anonymous
Location
west yorkshire
Date
08/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with uw since 2014 and considered them a good company. However our internet is truly shocking, the mobile is expensive and I've just switched our energy as even Double Gold we were paying a high price for electricity especially. I'm a former distributor and cannot recommend them to any of my customers any more.
Reviewer
James Gilmour
Location
Salford Uk
Date
30/09/2019
Comments:
I have had such up and down the internet in my life, it always seemed to cut off at peak times. The whole Utility Warehouse is a scam and do not let yourself get kidded by it, the speed would be up and down the whole time, I speed checked at 1 pm one day the download speed was 40.MB, with fives it had gone down to 0.30, this how much a joke it stay well away
Reviewer
Levia
Location
Northamptonshire
Date
26/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly the worst wifi experience i’ve ever had, would NEVER recommend to anyone that has a house with more than 1 room as the wifi service won’t reach. Would give no stars if that was possible. My room is on the floor above the router and the wifi connection is extremely poor and whenever I am watching a video, buffering occurs to the point where I have to turn on my own data to access the internet. Appalling when I’m paying for fibre optic wifi. Save your money.
Reviewer
Lis
Location
Somerset
Date
19/09/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been a customer for 20 years and although there have been the odd hiccups (and what company doesn't have them) have been very pleased with Utility Warehouse. Also when we moved we only had to make one phone call and they sorted everything out for us.
Reviewer
Annet
Location
Date
16/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The broadband is pretty appalling. I've struggled for it to work properly even when sat right next to the hub. As for any adjacent rooms well there is no luck. And I live in a small ground floor 2 bed apartment.
Ive had a done a connection scan and it always feeds back with a way below average speed check for home internet. I would just avoid the broadband all together.
Reviewer
J
Location
Sussex
Date
13/09/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Our Household have been with UW for nearly 3 years now, and I am not satisfied. They have sorted phone problems a few times, but the bill payers are regularly stung with unexpectedly high bills, which are not itemized or adequately explained. All they can do is promise a temporary reduction, followed by a later Hike in Bills.
The internet is terrible. Regularly freezing and cutting out. Just today we were fitted their shiny new Router, and so far no fewer that two apps on our Smart TV have stopped working. BBC IPlayer won't load at all and ITVPlayer cuts out in the Middle of programmes and won't reload.
All I can assume is that the router cannot cope even with basic streaming. Dread to think what it will be like with Amazon video.
Reviewer
clifford wilde
Location
portsunlight wirral
Date
04/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the only thing I can say they are the most greedy company I have ever dealt with don't go near them also the most dearest wifi per month
Reviewer
Prowse
Location
weston super mare
Date
28/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband problems for months since I switched from BT. Three new routers and two visits from Open Reach and Utility Warehouse are still saying it's not their equipment that's at fault. I've spent days on the 'phone going over and over the same solutions and nothing has worked. I'm buying my own router and will be saying Goodbye to Utility Warehouse
Reviewer
Pauline
Location
Edinburgh
Date
21/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking customer service. Insisting we restart our contract for moving house to another 18 months or pay £150 fee for finishing contract early. Speed/ router are complete crap and the internet is constantly cutting out. Only two of us in a small flat so no excuse for this. Would rather close the contract that give them a penny more than they are due. Complete scam! Avoid!!
Reviewer
Nuno
Location
Kings Lynn
Date
18/08/2019
Ratings
Satisfaction
1.00 stars
Comments:
After having some technical issues with my internet provider,like the first time with out internet for about a week and no phone too,the second time with phone again and the internet speed very low,again for another week,this all in the first 7 months of contract the last thing I wanted is to renew my contract. Now I m moving address so I phone them to transferred my internet into the new address, when things here getting to the end this lady told on the phone that my contract would start again on the transferring date so I said that I was expecting a fee for this but not a renewal, so I told that I would thing about it and would phone her back on the next day to tell her my decision and she said that I had to make a decision straight away or she cut me off, I just said ok do what you like and turned the phone down on her. My question is it legal that your internet provider on a moving address situation demands a renewal even when you not satisfied with the service? Because during those two weeks of having technical issue they got compensation from open reach and me as a customer with out service got nothing. Who defends the customers when they been abused? Please advise
Reviewer
Paul
Location
Bolton
Date
04/08/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Can’t fault the service, same if not better speed than I was getting with BT (I think they put a block on it at peak times). The router is Equivalent to BT smart hub in that I can get good signal in every room. This was not the case on virgin and sky who I have had in the past.
Rang up and was though to an agent based in a uk call centre in about 3 mins and that’s a rarity these days!
Reviewer
Pratigya Malla
Location
Swindon
Date
30/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It has been a week since I am having problem with the internet. The connection keeps on dropping. Called customer service today but the guy was like you need to buy a handset or borrow a phone from your neighbour for him to check what is wrong with the internet.WOW He did not even apologise once for the inconvenience he bluntly said it will be fixed by tomorrow and if not get a handset and call us again. Horrible customer service!!!!
Reviewer
Alan Harwood
Location
Lymington
Date
28/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Reported internet and wifi down two dsys ago,asked when would it be fixed,was told engineers there now they did not know when it would be fixed and sugested I walked round to the exchange and asked the engineers my self. Still no Internet today Sunday tried to contact UW but no one there told to use the Internet. Very poor customer service being told go find out yourself we dont care and we dont know.
Reviewer
WMcH
Location
Doncaster
Date
20/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I called to make initial enquiries and these lot signed me up to a full package even though:
- I gave no authority to set up an account
- I hadn’t moved into the property.
- I gave no bank details,
Trying to speak to anyone to remove me from their system meant being passed from person to person, took over an hour, and I am not convinced that this is the end of the matter.
Reviewer
Elaine Elliott
Location
Wimborneminster
Date
27/06/2019
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
I don't really know how to rate
Reviewer
Mr Robert Hall
Location
Norwich
Date
21/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely God awful. Forever dropping out, terrible download speeds everytime I ring them I got through the same **** of playing about with the bt socket, plugging into the test socket. Cannot steam anything without buffering every 10 seconds and gaming is impossible you lag out and get disconnected from psn etc. PC gaming dont even go there. Used more data on my phone than I have of this company's internet. ******* disgraceful service and no cheaper in the long run than virgin or a bigger company.
Reviewer
Carmen
Location
Shrewsbury
Date
16/06/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
In my third year with UW and as yet no problems. Fully supported to change from BT and service the same as with BT, but less expensive. Initially, my anxious moments were well supported by UW team. They helped me when the old line required replacing and explained who to contact in BT Outreach. My usage is restricted to laptop, tablet and mobile, which all function very well using this broadband.Bills easy to access.
Reviewer
Jaxvon
Location
Oxford
Date
05/06/2019
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Been with them since February and I've not had many problems but the ones I've had have been rectified quickly. Going over these reviews all I can say is wow what a load of crap!!!
I used the cash back card accordingly and not only did I zero out my current bill but I am in credit for next month. The free yes free lightbulbs are worth it when one blows I'll get a new one with no charge.
The gourmet society card is worth £80 and to be given that as a bonus also confirms the rubbish articles on here.
Oh yeah not only that I've referred 23 people and I've received £460 in shopping vouchers for my referrals.
If you have any brain functions other than a soggy biscuit and work your savings in the right way you'll not only save money but have a more reliable service.
I'll admit the internet speed isn't as fast as virgin or bt direct but for the house holds needs it runs an xbox one, ps4, PC, laptop, sky q box hard wired while also running 4 phones, iPad air, galaxy tablet, 2 kindles and 4 smart TVs wireless!
So as you can see I'm happy with the service I get. And I'd recommend that if you see a sales representative for this company go and ask them this "so how much can you save me?"
I was being cocky when I asked that question and the response after the appointment was not only was I saving £63 a month £756 a year but I'd be getting lots of bonuses as I messaged above.
Reviewer
Emily
Location
London
Date
15/05/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The connection used to drop sometimes and I got lots of stuttering and freezing with streaming films, but my real problem was with the routers breaking after about a year. The standard router model struck me as very poor quality and I did not want to pay £2 extra a month for a much sturdier-looking model. They would never send me a spare modem so that I could have it in store til the existing one broke. I found the 9am opening time for the phone-in customer helpline rather late. The staff I spoke to were always polite - it wasn't their fault I found this company no that easy to deal with.
Reviewer
Daniel Kidd
Location
Paignton
Date
14/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slow as anything. I rely on internet speed for work, at the moment I have had to use my phone hotspot to use the internet. Absolutely shameful. Avoid like the plague.
Reviewer
Mike
Location
Puddletown
Date
07/05/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We were told we would get up to 80mb download speed. Well not quite there but getting a constant 75mb. Very happy with that. Only lost broadband for 12 hours during the change over. Very happy with the hole package
Reviewer
Catherine kelly
Location
Glasgow
Date
29/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID, AVOID as they are awful.
Reviewer
Catherine kelly
Location
Barrhead
Date
29/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible, terrible, terrible along with awful, inadequate, poor, delay everything to ensure you need to pay £250 cancellation fees. Do not sign up ever unless you want no service and pay £1000 for the privilege.
Reviewer
Mary Biddulph
Location
Huddersfield
Date
26/04/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been very satisfied with UW. I have everything in my package except the budget card. When I have had a problem it has been dealt with promptly and in a friendly manner. For elderly people it is if you can afford to pay slightly more for the convenience of everything being under one number. Plus the big bonus is that they are in this country and not India. Convenience and peace of mind some times costs that little bit more. Finally when your family are left to wind up your affairs it’s only one number to ring. Satisfied customer no chasing around every year for new deals.
Reviewer
Steve
Location
Yeovil
Date
18/04/2019
Comments:
I’ve just had a review of my utilities by UW to find out I’d be about £30 a month worse off , it all seemed like a bit of a pyramid selling scam to me, make sure you read terms and conditions to see what you get charged for
Reviewer
Bob Connell
Location
Great Yarmouth
Date
13/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company are extremely good at apologising and blowing smoke off your backside but absolutely crap at sorting out any problem. I was supposed to have Broadband and phone running a month ago but OpenReach failed to connect me (beware this godawful company too!) I have spent the last 3 weeks sitting on the phone (my mobile of course) trying to get anyone at UW to listen to my complaint. All they kept doing was telling me my phone and broadband were live when they clearly weren't as I don't even have a phone line or socket yet!! When I tried to cancel, their sales team said I'd have to pay an early termination fee. Vast numbers of staff listened to me rant on and yet very few of them actually called back, actioned anything or kept me updated. Not even a non-computer generated email to keep me updated.
I have finally managed to speak to someone there called Paige in Customer Services,who has at last cancelled without charge.
Trying to phone through to the right department at UW is practically impossible and the amount of time I've been kept on hold music is unacceptable. Having read other reviews here about the poor levels of customer service I cannot say I'm surprised. My whole experience of dealing with this company as been stressful and frustrating. I'm still with a phone or broadband and now I am going to have to start over with another provider. Probably Virgin. And when I get a moment I will switch my energy from them also.
Reviewer
Bakhshyar
Location
Swindon
Date
08/04/2019
Comments:
Ive been with this company for two years. Last year they sent me a large bill for only gas. I called them about the leaking meter and when they sent the engineer they engineer told me that they would sort out the problem. They replace my meter and then they told me that they couldnt erase the large sum of money for the gas usage and they told me they would monitor the amount of gas i would spend over 12 months. The sum after the 12 months was very low compared to the original bill. So i told them i would pay around 50 pounds a month however they told ms they made a desicion to make me pay 350 pounds a month. I was shocked. They wouldnt listen to me and kept pressing on that i had to pay more than i needed to. This company is dodgy and a rip off do not sign up with them at all. The costumer service was terrible and rude they didnt listen to me at all. Ive been having problems for the past 2 years and im sick and tired.
Reviewer
Heather
Location
Taunton
Date
03/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not sign up with this company. We have had nothing more than problems with our broadband service since joining in November. Our connectivity with Sky prior to this was excellent but thought we could save money by combining our energy bills and broadband with one company. An engineer from BT Outreach has confirmed the problem is with the router and he receives numerous complaints from UW customers with the same issues as ours. The customer service team at UW have been extremely unhelpful so far. Why in 2019 have this company been allowed to get away with this. I hope the company can be investigated and save any others from the stress we have endured
Reviewer
Al
Location
London
Date
01/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unfortunately I have to agree with many of the reviews on here. Had quite an out of date BT router/BT broadband previously, "upgraded" to the best router UW offer. Have never had problems with buffering and low connectivity before. Rely on this to work from home and now have long stretches in the day when I cannot work. Also new "state of the art" router does not get anywhere near as far into house as old "out of date" BT router. Not liking the sound of comments that it's difficult to get away from them. Want to do so ASAP, maybe should have read the smallprint...? By the way, only UW distributor who actually gave whole name on here was Karen Bailey. I'm sure quite a few of the glowing reviews on here are from people who make money out of distribution.
Reviewer
Martin A
Location
Cambridge
Date
26/03/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Before I start, I can categorically say I am not a UW distributor. I cannot understand how so many people are complaining about poor broadband with UW. I have been on the mid range broadband and router for a year and have never had less than 30mbps. My in-laws are on it too, and also have had no issues. The only thing I will say is it doesn’t work well with bt hub routers for some reason as I tried it when I left bt just out of curiosity. We have 3 ps4’s, 3 computers, countless streaming sticks and we’ve had no issues so suprised by the negative comments.
Reviewer
Jan Efraim
Location
Sheffield
Date
20/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid, Avoid Avoid!!!!!!!!!
I joined this company after 3 months the monthly payments increased and were not affordable. They blocked me from leaving them even after confirming it in writing to me and each time they found a way to send me a final bill and if I complain they threaten me with county judgements and debt collectors evil company! I can't get rid of them even though I have another supplier.
Reviewer
Helen
Location
Blackpool
Date
18/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Comments:
I couldn't understand my bills. I have just paid my final one and had to ring up because I hadn't a clue. I still don't understand what he was going on about something about paying my bills two months afterwards. So grateful to not be with them anymore.
Reviewer
Sam
Location
Leicester
Date
16/03/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I'm on standard broadband which is averaging about 4-6mbps for ethernet, quite normal for ADSL connections, however on wifi the broadbands atrocious.The speed In the mornings is usually under 1mbps and 2 in the afternoon. The wifi can go down at any given moment. On the rare good days I get 4-5mbps. There are better options out there for broadband.
Reviewer
Scott
Location
East Mids
Date
22/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking. I signed up to this company a couple of years ago, I immediate found the broadband was rubbish compared to what I had been used to with Sky, so I had to pay to upgrade which defeated the object of saving money, I still have problems with broadband mainly in the evening despite upgrading. I am now having nightmare with my Gas & Elec bill as they have allowed my bill to build up, since smart meter put in this year, and I have now been told I owe them a small fortune. Absolutely disgusting. I am going to save up to pay them off, and then cancel all my subscriptions with them. They don't deserve my business.
Reviewer
Verity Smith
Location
The Wirral
Date
11/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This may take a while.
I live in a rural area, where broadband stability and speed has, until this year, been a significant issue. Nothing more than the lowest speed service available at the same cost as other areas are paying for significantly better.
I was a customer of BT for 2 years and had significant issues with the broadband service. Eventually, they advised me to ditch the telephone handset as that appeared to affect the braodband service further and, like many households today, it wasn't being used. (We live in an old cottage with thick walls.....pretty much opposite an Openreach green box).
So, having ditched the handset, nothing improved. I switched to UW to pay less for the same broadband service. And didn't replace the handset. It's definitely not the same. In fact, I am now 12 days without any Broadband connection at all. There is a recognised fault in the area, which Openreach were scheduled to fix on February. They needed to apply to close the road; I watched two Openreach vans turn up as expected and leave within an hour; no traffic lights erected for traffic management and no road dug up.
I run a small on-line business; my children require the internet to carry out homework; I have used my data allowance on my mobile wifi unit and mobile phone; I have amassed a significant bill in accessing further data.
I understand the 80/20 rules in making business decisions. And falling into that "20" is stressful. My customers expect timely responses and orders fulfilling.
Being in the "20", no one wants to take any responsibility.
Clearly there are patches of good in UW. I don't rate them at all; the rules of them paying for me to come out of my BT contract changed after I signed up to the service, so there are now actions reliant on me to carry out to get the £80. These actions were not clear or explained when I agreed to switch.
My advice is:
Do your research before switching any service provider. And more over, if your broadband relies on Openreach, which it will unless you are a Virgin Media customer, understand the service level agreements in place in case you have a total outage.
HMRC are demanding that VAT returns are all executed digitally from April.....sadly by then, the excessive charges that I have incurred will mean that not only will I probably be bankrupt, but I'll be facing extra fines because I can't submit my VAT return.
We should all learn a lesson from BREXIT......ask questions and understand the facts. Don't be seduced by cheap because you get what you pay for. And be aware that no service for anything, from anybody, is consistent. It's impossible. Look for what's good in your area. The reviews here are massively mixed. My experience isn't great and I am more than stressed about it. Life in the 21st Century relies on broadband for the majority of the population. UW are no better placed to provide a broadband service than any other Openreach based service provider. But equally they don't have the empathy skills or alternatives to deal with customer issues.
I'm borrowing a wifi unit today. Who know what tomorrow will bring.
Benefit city here I come. It doesn't pay to be responsible for your self anymore.
Reviewer
Gareth
Location
South Wales
Date
30/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This broad band is absolutely shocking, I changed to UW broadbands with the promise that it would be faster and cheaper but ever since I changed all I have had is problems, and hoping it would improve I upgraded the internet package I was on and tbh it’s even worse than the lower package, constantly buffering, lagging. I was on my own in my house with only 1-2 devices connected and I was lagging all over the place on my PlayStation, and stuff was really slow on my phone.
Reviewer
Karel Bailey
Location
Ashford, Kent
Date
29/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
As a customer of Utility Warehouse I have to say how impressed I am with all of their services. The broadband that we have is the Ultra+ with a Super Router and it is FANTASTIC! Never drops out, we have lots of gadgets and gizmos attached to the router and no problem at all. My son is a gamer and we stream movies and TV.
I would definitely recommend Utility Warehouse.
Reviewer
anthony
Location
thornton
Date
26/01/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
very slow broadband keeps buffering
Reviewer
Dave
Location
Liverpool
Date
24/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
4.74mb Download is pathetic. Quite often (every other day) we have to reboot our router.
Reviewer
Emma M
Location
Margate, Kent
Date
23/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
By far the best Broadband I’ve had.
Great value and speeds. The new super router is amazing.
Reviewer
Gilly
Location
Kenley
Date
22/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been most unsatisfied with Utilities Warehouse. Our energy bills doubled after having a smart meter fitted with no explaination as to why there was such an increase and the reliability of our broadband was shocking so we had to change provider and Utilities Warehouse are still trying to get more money out of us for cancelling the service. Shocking.
Reviewer
PretendWelshie
Location
Newport
Date
22/01/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Generally, we have had a good experience with UW, but recently have hit a strange problem. We switched from TalkTalk broadband (absolute cr@p) to the mid range UW offering. The coverage was poor upstairs, so tried getting an extender. Each one I have tried has connected to the router but will not recognise the password when you connect a device - anyone else found this?
Reviewer
David
Location
Horsham
Date
20/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
IF YOU ARE READING THE CUSTOMER REVIEWS ON THIS SITE LET ME SAVE YOU A LOT OF TIME. THE OVERWHELMING MAJORITY OF REVIEWS REVEAL AN APPALLING RECORD OF TRULY BAD SERVICE. What is needed now is an expert guide on how to quit Utility Warehouse and avoid any severance penalties or fees. Will some legal expert please provide this?
OFCOM should step in and investigate this company - it is disgraceful.
Reviewer
Steven
Location
Lincolnshire
Date
17/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I couldn’t be happier; excellent speeds (often faster than advertised) on fibre broadband and never any problems with it. I can’t speak highly enough.
Reviewer
Dawn firth
Location
Blackpool
Date
13/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Had a few problems at the start they were put right and l was payed compensation l was with BT before and they were nastey and useless and l ended the contract and they got the ballifes on to
me i won my case against them as they broke the contract with me as they did not deliver the spreads they said l would receive.
Reviewer
Angry with no Wi-Fi
Location
United kingdom
Date
07/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The only good point about the broadband is the router is thick and weighty - so you can use it to bludgeon the rep that sold you this disgrace.
The broadband, should you manage a connection, is slow. Painfully slow. Possibly contravenes the Geneva Conventions slow. Not to mention it will drop out continuously.
We have now gone through 3 routers (sadly, not through burgeoning) and no significant improvement to connect has occurred. If you are thinking of going with this company, try setting up a brick and connecting to that; it will have the same effect, while also being cheaper and easier to leave in the long run.
Reviewer
Steve cruickshank
Location
Evesham
Date
05/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Nothing good to say. Bills leapt up after smart meters and 'money saving' LED bulbs installed. WIFI is none existent except when next to router. All my ceiling spotlights were broken when fitters installed new bulbs. Broadband is far worse than any supplier I've known before. I have had a complaint on going since March '17 and was offered £30 as resolution to start with. I have to pay £170 to get a qualified electrician to fix my lights, they then offered to pay that to settle my complaint as final resolution which I refused as it didn't address any of the other massive issues I have. Have now taken complaint to The Ombudsman. Totally useless company in my experience. Regret leaving Sky. Stay well clear.
Reviewer
Robert Mullins
Location
Cefn coed , Merthyr Tydfil
Date
26/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have Netflix some films have to start again I’m not happy with their broadband 0.39mb
Reviewer
hari
Location
leeds
Date
20/12/2018
Comments:
Terrible service all round with Utilities Warehouse. As well as Energy problems I have been waiting over a month for the internet. The initial set up was cancelled without my permission and without telling by their Customer Services. I have not received an apology for this. Instead of fast tracking my internet set up I had to restart the process again.Every phone call has a 10 minute minimum waiting time and the communication between their different departments is poor - each department seems to operate separately. I have escalated my complaints but have never received a response from the company.
Reviewer
chloe
Location
dorset
Date
18/12/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
really shocked at these reviews.
we switched from BT, we have 2 ps4's, 4 phones, 2 laptops and 2 tablets in our household and the internet we receive is brill!! however I think you need to upgrade to the premium router for optimum internet benefits. half the price of BT and defo worth the switch
Reviewer
Nigel
Location
Gomeldon
Date
14/12/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Broadband keep dropping out and know one really is interested in fixing it and now router wont accept password, even thou its correct and then re-joins by its self and they say there's nothing wrong with the router, they say its Apple.
Reviewer
David Thomas
Location
Horsham
Date
12/12/2018
Ratings
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For some unknown reason my broadband speed crashes most nights after about 11.30 at night. This is a consistent phenomenon. Utility Warehouse are singularly un-helpful.
Reviewer
Clare
Location
Southampton
Date
09/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have just joined Utility Warehouse 3 weeks ago, have had no internet connection since joining up. Could not connect to internet so went through troubleshooting with them, but did not work. They sent me a new router but still does not work. Went through troubleshooting again but still no luck. They have now advised me to take my computer to a computer shop to get it fixed. There is no problem with my computer, I am currently using it at my parents house and can log on to their internet absolutely fine. Plus the computer worked perfectly until I plugged in their router. Am not happy as I have been made redundant and need to use computer to look for a job but cant do anything :(
Reviewer
Anne Coates
Location
Trowbridge Wiltshire
Date
26/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely fed up to the teeth with this provider. Been with them for years,but the standard has deteriorated badly just lately, and it takes them ages to sort out any problem, specially with broadband issues. I was told 11Mbps when I signed up, I am getting about 4Mbps, upload speed is laughable, last night 3 hours to upload three photos, after which time I gave up, upload speed 0.2Mbps, can't connect my TV, playing games is a nightmare, and it keeps bombing me off whatever site I am on, not to mention the modem switching itself off when I am in the middle of something. Needless to say am now searching out an alternative. Can't come soon enough, just need to make up my mind which way to go.
Reviewer
Tracey
Location
Northamptonshire
Date
18/11/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Comments:
Currently moving away worst Internet I have ever had always getting kicked off several times a day actually got worse since telling them I'm leaving
Reviewer
mr john bowman
Location
stockport
Date
15/11/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
excellent connection excellent customer service very happy changed all utilities to utility warehouse
Reviewer
Chris Cox
Location
Northill
Date
14/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utility warehouse, are not at all interested in trying to improve my broadband service. Indeed they have advised my to go elsewhere. I have complained to the ombudsman who ordered them to pay compensation, but my broadband is worse now that it has ever been.
Reviewer
David Ward
Location
Kettering Area
Date
13/11/2018
Comments:
My wife thought she was doing the right thing to save money going to Utility Warehouse from BT. Its been a horrendous experience that i wouldn't wish on anyone. It caused a lot of family arguments and distress. Here tonight trying to help my son with homework. Slow internet speed, can't even open the App Store in less than 5 mins. Constant issues over last 6 months. I shall be seeking to be taken out of contract without penalty and will be going back to BT. You get what you pay for!
Reviewer
Thomas hughes
Location
South wales
Date
01/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm with this company with my broadband I would like to warn all the people that intrested to go with them in my honest opinion they are absoukyy f#@@ useless can't even watch Netflix or play video games or download games on my x box rang the utlitlie warehousecustomer service to see what the issue was and they said there nothing they can do only can troubleshoot it terrible company business good enough taken your money for the bills but not good enough to come sort the problem out for their customers
Reviewer
.boubsy
Location
Norwich
Date
22/10/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
We changed to UW a 3 months ago from Virgin. There is no comparison. UW broadband is much more stable with lower ping rate.I can't understand the bad reviews. We have there mid range router as we stream and game a lot. So much better than virgin which was fast when it worked but would drop out to nothing several times an hour.
Reviewer
Jim
Location
Northampton
Date
21/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst broadband service I have ever had. I would not recommend to anyone.
Reviewer
Daniel
Location
Grimsby
Date
17/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Currently downloading Forza Horizon 4. Its still got 15 gigs to download and has been downloading constantly for a week.
I was playing online poker last night. Router kept dropping out in important hands. TOTALLY UNUSABLE. 1 star is generous. They deserve 1/10th a star.
Reviewer
Jake
Location
Bridgend
Date
12/10/2018
Comments:
I cannot understand why I have stayed with Utility Warehouse for as long as I have? There must be something severly wrong with me! The broadband service is nothing short of a disgrace, and is completely unuseable if you actually want to make use of the internet. Everything is horrible. GOODNIGHT!
Reviewer
Jake Moffatt
Location
Morecambe, UK
Date
11/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT GO WITH UTILITY WAREHOUSE. - Any of these reviews that state it is a good service are clearly not using much internet at all or are made by the companies PR team. I am reading the same issues that I am currently having! Terrible internet that barely gives good speeds, tell you to upgrade to fibre but doesn't do anything whatsoever to change it. Offer you routers and various other bits. THESE DO NOT WORK. I live in a semi detached house and the signal is fine, but the speeds are absolutely shocking. I cannot play a game without 400 ping on a regular basis and it is very rare I get a normal 30. It's a conning scheme most likely for elderly people who just want to 'browse' bbc news or something. Go with another provider!
I wish someone had told me! The reviews are incredibly misleading.
Reviewer
Paul
Location
Grantham
Date
10/10/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I am obtaining a premium router from my supplier to see whether it will improve my broadband speed. Only minor problems so far.
Reviewer
Damien
Location
Hull
Date
09/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not sure how they get away with this. Ive considered logging speeds over the period of a month or so to try and sue them for scamming but its too risky.
Utility warehouse are clearly paying handsomely for good reviews on some of the bigger review websites, where they rank close to the top 3. Dont trust any of this. The closest i found to non biased reviews is here, although i dont understand any review above 1 star.
That router was made for a school project im sure.
Reviewer
Tez
Location
North Wales
Date
09/10/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
LOVE THEM!!!
I have a 3 storey stone house. And use their middle rooter out of 3 possible. Works perfect. If you have signed up through website and picked small free rooter(meant for 1-2 bed flat) to just cut cost - your own fault. That's why they have distributors to get you the services and deals best suited for you. And look after you in long run. I have all my services with UW. I love the fact I get everything on one bill and no other provider reduces my bills when I do my usual shopping. My broadband and landline usually works out free when I spend with cashback card.
Reviewer
Jack
Location
Lincolnshire
Date
09/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I must say, all the 1 star reviews are very accurate. The 5 star reviews are obviously fake and come from their PR teams.
Took me 10 minutes to do this review because that useless piece of sh%t router dropped out again. Consistent drop outs all day every day roughly 10 minutes apart. Its laughable really.
Reviewer
Danny Strange
Location
Stockton
Date
30/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking internet speed, cannot do anything with it, always dropping out and kicking devices off needing to enter passwords again, when it is connectes it’s absolutely lousy speeds max of 300kbp i mean dial up was faster. What company doesnt have help and support on a sumday. What a load of crap.
Reviewer
gavin
Location
aberdare
Date
29/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
since having the broadband installed in november 2017 my internet speed with utility warehouse has been shockingly slow. i contacted customer services on numerous occasions altogether they have said:
i should upgrade to fibre, which i did and still the same problem.
offered a better router for £20+.
they tried changing the channels and resetting the router on their side and still the same problem.
eventually sent out another router which is the sameone and still the same problem.
they said it could be that becuase im living in a flat i could be picking up interference. bear in mind there is only one other flat above me and there hardly ever in.
they said my router could be two far away which it isn't as it's roughly 7-10 ft away if that from all the things i use internet for.
then they tried selling me a better router for around £70+ but for £1 a month i could have it, bear in mind the last one they tried selling was only £20+ . no chance i told them as i've been having this problem for nearly a year and for £1 a month as a gesture of goodwill they could provide one as the amount of money and time i have wasted and don't get me started on the gas supplies with them :-(. take some good advise and stay well away from UTLILTY WAREHOUSE.
stick to bt, talktalk, sky, even plus net as they all semmed better over the years.
good luck.
Reviewer
Kennethpicklrs
Location
Pendle lancs
Date
22/09/2018
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Ok where broadband was but exp keen on vat bussi where other companys dont pay 150p paper bill 2pounds caller display mobile 11 pounds month 50 pounds in total per monthpester you to ave light bulbs dident want them say last life time lol 6 went first six months made in china lol gas electric lot more exp so gone back to edf overhall dont go with these london base ferm ok for rich down there but this is lancashire lol all bad exept virgin ideal them
Reviewer
Mark Green
Location
Bedford
Date
20/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful service, tricked in to a contract that meant we had to pay a load of money to them when we left even though they were unable to provide the service we wanted in our new home. Customer service is appalling no one willing to talk to you about the issue. The broadband is slow and real issues with connecting to the internet as connection was so unstable. Avoid
Reviewer
Marie
Location
Date
06/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly. Don't even consider this company. I paid for having a worse than dial up speed or no internet at all very often. Now their taking me to court for the privilege.can't wait. I intend to print every one of the swathes of bad reviews and send then to the court myself. Disgraceful
Reviewer
Carlos
Location
Manchester
Date
29/08/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have been with UW few as a customer found the broadband service below average spped below 7- 10mbs standard package. Router lights flashing often ,then red no signal ,buffering often,poor wifi conection with devices.My advice go with more reliable service provider.
Reviewer
Paul Robinson
Location
BRADFORD
Date
21/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
They do not provide the calculation they use to work out your bill so how can I be sure it's right.
Reviewer
Anna
Location
DONCASTER
Date
10/08/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have moved from talk talk to UW. Been reading all of the comments below. I cannot fault UW at all. Smooth transfer over, saving on my bills, internet great for what we need it for . All internet speeds differ this is nothing to do with the provider it's outreach as they deal with all lines and cables. Great company I can't believe what I am reading of all the issues feels like they are talking about a different company. 10 out of 10 for me and my family
Reviewer
Lisa Williams
Location
Cardiff
Date
08/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly, steer clear of UW! False promises, lousy service, terrible customer service and very expensive in the long run!
Do yourself a favour and do not ever go with this company. I have had nothing but trouble, head ache and heart ache since I signed up.... and am financially worse off!!
Reviewer
Richard
Location
East midlands
Date
06/08/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Absolutely fantastic services I switched my home phone, broadband, mobile, gas and electricity and im saving nearly £50 per month on my previous provider (BT). When nobody else could offer me even standard broadband utility warehouse saved the day with fibre. They guaranteed 5mbps and im getting 7 regularly. Heartily recommend to everyone.
Reviewer
Joshua
Location
Ayrshire and West lothian
Date
02/08/2018
Comments:
Internet is terrible. I'm currently leaving this review using my phone provider internet which I have had to use multiple times when this internet fails. Massive drop in speed and consistency during weekends and days leading up.
I've actually done speed tests that's have shown that the speed I was receiving was less than 0.01mb which is actually mental. I don't know how they can get away with it in this day and age. The internet is so bad that I wish that the company collapses and that all ceos and high ranking member lose all there wealth end up on the street. And if that did happen they would still have access to better internet than this garbage.
Reviewer
susan
Location
warminster
Date
02/08/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
have recently changed telephone and broad band from utilty warehouse to another company.when i phoned to pay what i thought was my last bill i was told that i had to give 30 days notice from the date the new provider told them.i have never had this happen befor other times when i have changed when one takes over from the other that is it and i have only had to pay to the change over date.so i am not happy about this and they could not tell me on the phone what my final payment will be i don't see why not as i am now with my new provider
Reviewer
Jude West
Location
Maidstone
Date
26/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
BEWARE! The broadband service was never right and we had multiple replacement routers sent to no avail. There are errors on the bills and fees that you are never told about beforehand. The service is expensive, and bills are confusing if you have multiple services with them. When we decided to leave, it has taken months of phonecalls and emails and we still keep being sent bills, and we have now had to threaten with going to the ICO and making a complaint. This company is not a good deal on so many levels!
Reviewer
GMonty
Location
Croydon
Date
18/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We’ve had intermittent broadband connection for months now and we’re supposed to have the fastest fibre optic broadband going. That’s not to mention the double in price of our utilities bills since a smart meter was fitted. Feel totally ripped off by then.
Reviewer
Alex
Location
UK
Date
06/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the worst broadband provider I have ever used. Slow speeds, the WiFi connection drops extremely significantly to the point playing a game is a big no & literally lags to load low quality (144p) videos. I literally pay to sit around waiting, for a not even a decent enough speed for the best broadband package they provide to actually do my work, maybe play a game with my friends or even browse the internet.
Embarrassing Utility Warehouse, I recommend you stay away. Also the fact they have their “ties with TalkTalk” eeesh
Also due to these sales from their agents or “partner scheme” whatever they call it, achieving customer support/ actual helpful assistance or a refund for their crap service is nearly if not impossible. Then to be stuck in a 18month contract with them! To leave you’re trapped charged with all these hidden fees they fail to announce upon purchasing. Really stay away, there are way better deals & providers out there. Virgin is good, EE is getting better, even BT provided a better service.
Reviewer
Pam
Location
Wisbech
Date
27/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I only found one of the customer service people friendly and helpful. The rest of them talk over you while you try to explan the issue and get you trying the same thing over and over even though it' not working. Then they lie to you.
What they *won't* tells you is that they use talktalk for the broadband. I deliv=berately didn't want to go with talktalk because they are dreadful. When I brought it up with a member os staff, they said "well you should have asked". So hands up how many people go to a new ISP and say "are you using talktalk"?
Then one told me that if I didn't have a landline phone connected, the internet wouldn't work. WTF????
Reviewer
Gabi
Location
Horley
Date
27/06/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Based on the below reviews you would think that Utility Warehouse is a poor service. Well I can say that they are fantastic. When I was with Sky on the top broadband, all I got was drop connections as complaints from the family. Since we have switched with them, the change over perfect and I chose their middle broadband with a free standard router. Two of the family work from home all day on the internet,there is no break in sercvice ad we meet our deadlines. In the evenings we have 5 smartphones,2 smart tv's,plus one on chrome and 3 tablets all working great with the router and 3 tplinks. The customer service is fantastic and always eager to resovlve issues efficiently. I can understand why Which has voted Utility Warehouse in March 2018, best broadband of the year. Are we saying that an independent review has got it all wrong? I don't think so, I for one am more than happy and have definitely save a lot of money. Thank you Utility Warehouse.
Reviewer
Caleb
Location
Date
24/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was originally with Utility Warehouse for a 12 month contract. Issues from the start, had to fiddle around with router settings to get devices to work (never had to do this with other providers), speeds were very slow probably comparable to dial-up, and the connection would always drop. We phoned UW up to complain and they suggested we take out a Fibre package for an extra £5 a month for an extra 12 months onto the contract. We did so, but things barely improved. The speeds were better, but comparable to very poor broadband, and the connection still drops. Leaving them once the contract ends, should be end of this month. Haven’t got much hope with others saying about added charges.
Reviewer
Jack
Location
Herts
Date
23/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utility warehouse is the slowest most unreliable internet broadband I’ve ever come across. It’s is unable to even let you play a game without you glitching or lagging. Would definitely not recommend this awful service.
Reviewer
Jack
Location
Herts
Date
23/06/2018
Comments:
Utility warehouse is the slowest most unreliable internet broadband I’ve ever come across. It’s is unable to even let you play a game without you glitching or lagging. Would definitely not recommend this awful service.
Reviewer
Courtney
Location
Blackburn
Date
20/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As a 16 year old you can imagine that I love my internet, when my mum told me we were changing broadband providers I wasn't too over the moon as we would be without internet for nearly two weeks. However, even with being with Utility Warehouse, you may as well have no internet because half the bloody time it doesn't work!! And when you do ring up about the problem, the customer service is a bag of balls too! we went a whole month without internet once after telling us it would take only THREE days to sort out. If you're planning on changing to Utility Warehouse, save yourself the hassle and don't.
Reviewer
Dean Husler
Location
Birmingham
Date
20/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Joined utility warehouse and was promised lower monthly payments and quality internet connection
What a pack of lies.
The internet connection never works, unexpected bills and impossible to leave them.
They are crooks and shouldn’t be allowed to con the public in this way, I could kilck myself for not reading any reviews before as all of them are negative!
When I questioned why my internet had been down for over 5 days their explanation was that the router wouldn’t work if there was metal objects in the home such as a microwave or filing cabinet !
Surely with all of these poor reviews something has to be done ?
I welcome any advice please.
Reviewer
Simon Dodd
Location
Manchester
Date
18/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the worst customer experience ever!
I was a loyal customer of TalkTalk for 8+ years and was promised faster broadband and I would pay less, who would not go for that?
The broadband was terrible and due to my business, I had to cancel as the signal kept dropping.
UWDC's customer service team are often confrontational and implied it was my PC, rather than their poor broadband.
Had no choice but to find another supplier (Plus Net) and would you believe it, the broadband works as it should.
Due to the fact that I have cancelled one of their services (despite it not being fit for purpose) they have exposed me to a whole host of hidden charges, for allegedly "FREE" LED lightbulbs.
To make matters worse, my bills have now gone up instead of down.
Due to the fact they sell through 'agents' (kind of like pyramid selling) face to face meetings aren't recorded, as they would be by most reputable suppliers. This means consequently all the lies and false promises you are told to get your business boil down to 'hear-say' which you will struggle with in a court of law.
I will be seeing this company in court.
Reviewer
Trish
Location
Worcester
Date
14/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. Hardly any broadband. Constantly drops out. Just received new router and hardly made a difference. Locked into a contract and the monthly charges for telephone ridiculous. Think it will be cheaper to leave and pay stupid amount of money for leaving provider! Not impressive at all!
Reviewer
Les Littleton
Location
Hythe, Kent
Date
12/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Well, it seems i'm not alone with the terrible broadband i receive from Futility Warehouse. Six months now, of internet dropping and background static on the landline. Every time i call them its the same conversation. Reset your router, try another handset, we'll send you a new microfilter. I'm sure you are all familiar with it by now. Then, when i say i'm going to another broadband supplier, they hit me with the threat of an £84.00 charge because i signed up for the Gold package. More like old, because that's the service i'm getting, like the bad old days of dial up! Well you know what, hit me with it, because i'm gone. Worst ever!!
Reviewer
Toyin
Location
Pinner,London
Date
10/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sadly I am two months into Utility Warehouse broadband subscription and feeling imprisoned in a network that barely works.Stuck for the next one year with a very unreliable internet.Misled by the reps who told me I wouldn’t pay a cancellation charge if I only give a months notice.Which was totally false when they were trying to sell their package.I run an online Masters program and can’t get through a lecture without protracted interruption,neither can I take my online exams without much worry the connection would break.
Can’t cancel because of the huge cost of cancellation.They get their money monthly and we get extremely poor service.
This is cheating.
Please avoid this provider at all cost!!!
Reviewer
Carol
Location
Launceston
Date
09/06/2018
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband speed to building is 8mb but numerous tests show router only provides 2mb max. Shocking performance, constantly crashing.
Reviewer
sean
Location
bradford
Date
08/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service.
2 months i have been with them and had Open reach engineers out 5 times and still waiting for them the 6th time. The routers they send are next to useless,they drop out constantly. Ive not gone 2 days without having to ring them about my speed. 1 Meg is pretty much all i get even tho i pay for 7 plus plus. Just received a bill for 2 months even tho they said they was crediting my account. Rang them and they said because ive had some service (1 day every week i can use the internet) i have to pay for the service. I tried to cancel as they are not providing me any service and they said they was going to charge me a big cancellation fee. Disgusting service do not use and avoid at all costs.
Reviewer
Greg Williams
Location
South Wales
Date
02/06/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent customer service, best I’ve ever experienced. Services are very cheap & reduced further with a cashback card. Far superior Compared to my previous preoviders...... Sky, O2 & talk talk. Recommended
Reviewer
Laurie
Location
Bath
Date
01/06/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Broadband speed consistently above 70 Mbps. Upload 19 Mbps. Even better than the average values quoted by Utility Warehouse. Absolutely brilliant customer service - fast, polite and helpful. Utility warehouse quickly refunded nearly £200 in early termination fees for broadband (BT) and mobile (EE). No wonder they came top in the Which survey!
Reviewer
Valentin
Location
London
Date
01/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible internet from the beginning, even though we were meant to be in a high-connection area. Received a £700+ bill after leaving because they couldn't accurately estimate consumption. That bill covered 18 months of inaccurate billing. To understand the scale of miscalculation, the average electricity bill in the UK is around £600 per annum for a big house (lived in a flat). Customer service lines always understaffed. Avoid like plague.
Reviewer
Lois
Location
Lincolnshire
Date
27/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bloody rubbish. Slow speed, drops out, customer service is a joke as no one seems to know their arse from their elbow. Stuck in an 18 month contract unless I pay an extortionate exit fee. Avoid at all costs!
Reviewer
John
Location
Gwent
Date
21/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have been a Utility Warehouse customer for over two years, during that time, I have had many problems with my broadband and phoneline.
Recently, I experienced constant internent drop outs, and phoneline interference, for a period of 3 months. I was constantly told by Utility Warehouse technical support, it was a problem with the internal wiring in the house, as the tests they did on my line were all OK. Eventually, I lost connection of phone and internet completely. I arranged for a BT engineer to investigate, Utility Warehouse would not do this.
The BT engineer came and found two faults on the outside cable leading directly to the house, and detected further problems between that cable and the exchange, which he could not fix. A second BT engineer arrived days later, and in his words, found multiple problems with the connection to the exchange. The BT engineer found no problems on the internal wiring of the house. I was completely without connection and phoneline for a week and a half, I have still not received compensation or refund for the loss of service over two months later.
There was still a problem with the broadband dropping out, this was eventually diagnosed as a faulty router. This was replaced by Utility Warehouse as an exchange unit. The postage of the old unit back to them was paid by me, this was supposed to be refunded, this also still hasn't happened.
For two months, connection was OK, though some internet dropouts were still happening.
Now, just over two months later, I am experiencing the same problems once more, consistent internet dropouts and phoneline noise.
My advice, stear clear of Utility Warehouse broadband service, they are without doubt, the worst internet provider I have experienced, with extremely poor technical support. I am investigating changing to another provider ASAP.
Reviewer
Conner
Location
Frazer
Date
14/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well where do I start the internet speed is such a joke I mean I struggle just watching a short video on my phone never mind trying to watch something on either my Xbox or Netflix’s iv never used an internet provider that is so so rubbish I would even be payed to use this as it is so bad. never get internet with these as they’re not fit for purpose there customer service is okay but doesn’t help the WiFi speed. I tried getting fibre but the couldn’t because of my area where I live. THERE USELESS AND SHOULDNT EVER OF BROUGHT OUT AN INTERNET SERVICE
STAY WELL CLEAR OF THESE!!!!!!!
Reviewer
Amanda
Location
Bromsgrove
Date
13/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been a Utility Warehouse customer for 9 months now. Since day one I have not been able to use my broadband without it keep dropping out every few minutes. I have contacted them to be told that the router that they use is not as good as the BT one I had before, I need to pay a £40 fee to get a better one and this would have to be another 18 month contract. I did this and the new router made no difference so I sent it back within the 14 days.I have now decided to leaved then and have been told that I need to pay £216. So not only am I paying for the worst service that I have ever had but they are going to extort money from me if I leave. There broad band is worst broadband provider I have ever been unfortunate enough to use.
DO NOT TAKE THERE BROADBAND, IT IS NOT FIT FOR PURPOSE.
Reviewer
James
Location
Statham
Date
13/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible! Words cannot describe the awfulness of this broadband. I am unwilling to play xbox with my friends because the router that was recommended does not give half of the percentages I need to play. All of my friends pay exactly the same for their broadband and they never have problems wether their is 1 or 12 in the house all using wifi. Myself on the other hand, can't play if there is 2-3 people using the broadband. The only time the wifi ever works or even satisfies is when I'm home alone. I can't even watch youtube without my video bufferning for 10 miniutes or so. We've tried fitting ethenet cables from the router to the xbox, which is a very well known way of dealing with poor connection, yet it makes absolutely no difference. I would not recommend this terrible broadband to anyone because it will vener give what other broadbands give. I would recommend any other broadband apart from this one. I will change broadbands ASAP with no hesitation. Terrbible experience with Utility Warehouse broadband.
Reviewer
Bart
Location
Kettering
Date
18/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Been there customer as home user for couple of years. I've just rang them to ask to move my services from old address to the new address, been told about £30 connection charges, £20 moving charges and new contract for 18 months - this is non acceptable ! - would accept £30 and keep current contract, when asked to cancel all the services (landline & broadband) been told about £180 cancellation fee - this is just ridiculous, this is how they rob their customers
Reviewer
Sue martin
Location
Barnsley
Date
16/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with them for 4years but the service is terrible it keeps dropping all the time soeed slow and then no connection at all don't use them its so frustrating in the middle of doing work on computer and it drops same with films
Reviewer
Bob the builder
Location
London
Date
12/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst boardband I’ve used I’m so glad that I’m moving away from it. The crappest internet in the world
Reviewer
Steve Fellows
Location
BOURNEMOUTH
Date
12/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking reduction in service over last 6 months. Have been with U W for approx 9years but will be moving ASAP hidden charges poor speeds bad customer service.
Reviewer
Habib
Location
London
Date
01/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had enough with Utility Warehouse. My EE Mobile Data Is Better than you internet. it takes me 1-1-30 to download a 2 minute update on the PS4. I cant watch videos in HD it doesnt even reach 1MB. on your website you tell us to change our wires its lies does not help. your internet is trash and for those of you who want to buy it dont even though it might be cheap it is not worth it. sometimes i am at home on my own and the only thing connected to wifi is my ps4 and i can still not share play with my friends it says internet to slow. this is unbelievable Utility I hope you guys seen it i am going to be leaving Utility Warehouse Bunch Of Mugs With ur rubbish internet.
Reviewer
Sebastian Popovici
Location
Portsmouth
Date
29/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Utility Warehouse for almost 2 years now and have all the services with them since the first day. Despite giving 2-3 meter readings a month they still estimate in every bill. I called them to ask for a smart meter and they sent me a so called company which came, looked around for a few minutes and then they said they don't have the proper tools for the installation...this was booked with 2 weeks in advance so they could have brought everything. I should have charged them a fee for making me take half day off from work cause they charge you a £50 fee if you make them come for nothing right?
At the beggining I bought 2 samsung s7 and did this over the phone, gold and black, when I picked the package only the gold one was in the box. I called them and they said like nothing happened yes because you only been with us for 3 months you can only take one as for the second one you will have to pay a deposit...when I made the contract over the phone we did it for 2 devices 2 monthly tarrifs and they haven't said anything about the deposit...
The serious problem started after 3-4 months with the internet. I have tried everything with customer service, changing the router trying different settings and the internet was very very slow not even 1mb. Within the last few months is just not working for good hours despite resets to the router and while at home I need to stay on data mobile.
I have sent them an ultimatum email at the end of march and I've been contacted yesterday(28 april) by somebody which she didn't even read my email and what was the reason of me leaving them and she asked me if I want to have more data on mobile:). I explained again what is the problem and she offered me to upgrade to ultra broadband for a few pounds more a month and I said yes whatever but then she said I will start a new contract for 18 months:) really? For what? The service? What service? Switching something from the computer??? No way...So I am accepting to stay with them I also accept to pay more and they want a new contract???? Yes I am happy to pay the mobiles contracts as they gave me a device of £600 but not for internet...
I am sorry but this is my opinion and I really can't wait to change them and be done!
There are more things to complain about but I spent already too much form my data mobile (wifi is still not working) for them. I do this mostly for the people who are looking to see the opinions anyway.
Reviewer
Maria
Location
Essex
Date
28/03/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent. I have been completely happy with Utility Warehouse. The broadband speed and other services are much better than our previous providers. Would highly recommend.
Reviewer
Martin
Location
Reading
Date
06/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am going insane trying to get decent broadband from Utility Warehouse. Do not use them. I think my only option is to leave them but they want a silly amount of money to do that. Feel totally ripped off.
Reviewer
Stustu
Location
Leigh
Date
28/02/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Comments:
This has got to be the worst broadband ever. Cannot stream anything with it out it buffering constantly.
Reviewer
nayan
Location
Canterbury
Date
26/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish internet. Using my data to complain about this **** service.i keep getting disconnected from games.
Reviewer
C Fox
Location
East Norwich
Date
21/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Best speed so far is 0.72 .But I still have to pay full price which I think is robbery
Reviewer
Marcos Frangos
Location
Winchester
Date
18/02/2018
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I haven't had a great experience with this provider. The wifi is at times terrible and doesn't help as I run a home office. The lights on the box are constantly flashing. I'm not satisfied.
Reviewer
Automatic
Location
Uk
Date
14/02/2018
Comments:
I have been a distributor and member with UW iv had endless problems with my broadband from day one.
My phone line just stopped working and no one knew why I had to book a BT engineer to come out on a Sat (due to me working Mon - Friday) I waited in all day on a Saturday 5 times and no engineers turned up I complained it fell on deaf ears. Eventually an Engineer came out on a sat and said they don’t always have engineers working only if they are doing overtime yet UW kept booking a Sat appointments for me. Eventually a new phone line had to be installed for the broadband and it worked only to keep dropping and not working every time it rained or windy weather it would drop.
I spent days and days on the phone with customer services they blamed everything from my PC to my home walls. We spent £400 on a new PC in 2017!hoping it would fix the problem IT DIDNT. We have finally had enough as no on in the family can use the WiFi on phones laptops or gamess concoles we have been very patience with UW which got
us nowhere. Finally this week we changed broadband to EE
the download speed went from 3 mbps with UW to 27mbps with EE. If you want to keep your sanity do NOT use UW
Reviewer
Maurice
Location
Herefordshire
Date
04/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We joined Utility Warehouse in March 2017
Utility Warehouse initially promised us when we switched that we would be connected for broadband service without interruption but we waited to be connected for over a week.
The mobile service that they provided us with does not work in our house or even outside nearby. Their router is of poor quality.
Recently for over a month we could not use our fix phone line or have an internet connexion.
Their technical services, although very polite, during this period fed us with lies, confirmed appointments to fix the problem when no one turned up and so did their local agent (representative) about what was taking so long to fix the problem.
During this month of breakdown of telephone and broadband services we wrote 3 times by means of recorded letter to their Executive Chairman in order to try to extract a date for the reconnection of our service. Our letters remain unanswered to date and no apologies have been forthcoming.
I would recommend strongly to anyone considering switching to Utility Warehouse to abstain.
Reviewer
Ray Holmes
Location
Northampton
Date
02/02/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had a full package from Utility Warehouse (UW) including broadband, electricity gas and broadband. I really battled with them to get even close to my purchased speed option. When I cancelled they even had the nerve to ask for their router back, even though I never had one in the first place. Went to Sky and got exactly what I paid for. Cancelled all of the services in the end. Their customer service will set their dogs on to you for money that you do not owe due to their mistakes and do not even apologise when it was shown I was in credit. Use someone else!!!!
Reviewer
Aila
Location
manchester
Date
01/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
they just lie. speed very low. less than 1M!!!!
Reviewer
Peter Hallett
Location
Irby Wirral
Date
31/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have been with Utility Warehouse since 2011,i thought they were good in the first 4 years but the last 2 years they have been rubbish,my monthly bills would average around £26 for homephone and broadband then they went up to £32 and on one month they hit £52 I am only a moderate user and I have long waits to get through on phone and they keep changing there contact phone number,so I e'mailed them and it takes them over a week to reply,i was put on a cheaper line rental and they gave me credit on my next bill proving they had overcharged me,check out this company,they have a lavish state of the art office in London,they regularly treat there staff to lavish parties and give fancy cars away in incentives to staff to enrol sucker customers like me,AVOID,they will drain your bank account,there rip off merchants.
Reviewer
Unhappy Utility Warehouse Customer
Location
Hampshire
Date
06/01/2018
Comments:
Absolutely the worst internet I have ever used.
Drops out constantly and is slow, at times it feels like I’m on dial up. It has dropped at least 25 times over the Christmas break.
When you call, they don’t seem to read your history until they have asked you all the same questions as every other time I have called, I understand that for people that don’t call that often but really - you should know what phone socket I have - I have told you at least 10 times!!
I would highly advise not going with them and looking at other providers. I am currently in the process of moving all my utilities away from them.
Reviewer
michael cavanagh
Location
bridgend
Date
19/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
this company are a joke , they seem to make the rules up as they go along , i have been a gold standard customer with them for 3 years , and they trying holding me to ransom when i ask for an upgrade , even though i have never missed a bill , they have completely lost my respect and they have just lost my custom as well , complete jokers stay away from !!
Reviewer
Liv
Location
Wakefield
Date
15/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
PILE OF WANK
Reviewer
Pam
Location
Wisbech
Date
13/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
they lie by omission. I had problems with talk talk so I left them within the cooling off period. I signed up with Utility warehouse and nowhere did they mention that they in fact simply resold talktalk packages. I'm still with talktalk!!!!
I am furious. This is mis-selling and I am about to take this further legally.
Reviewer
Gary
Location
Chester
Date
03/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful internet in terms of speed and reliability, I've had it since Tuesday and at least twice a day it will drop out and say to check the router - despite the router saying the internet is connected. Half the time it can't even load basic gif pictures. Dial up Internet from the 90's/early 00's is faster and better than this. (Not spoken to customer service which is why I ranked it as average). Avoid at all costs
Reviewer
Hayley
Location
Dover
Date
08/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful , I can’t believe how slow the broadband is .
Reviewer
Unhappy Customer
Location
Hoddesdon
Date
01/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband provider I have ever been with. Constant lag when streaming, picture quality poor when streaming unreliable source of service to depend on especially if you rely on internet. EVEN WORSE FOR GAMING. When I was with sky a a 2.33 GB download would take between 5-10 minutes sometimes less than that. I'm now looking at a 2-3 hour time period for that same download. With an average download speed of 4.096 KB per second although that is constantly altering. If i wanted to do and update for anything above 20 GB I'm looking at a 2-3 day wait which is completely unacceptable. I left for a cheaper deal and thought that they might be some differences in downloading speed but didn't think it would be this bad. Also the deal hasn't turned out to be cheaper at all if anything I'm paying more for a worse service. When speaking to the customer service team they blamed it on the area that I lived in. DON'T BELIEVE ANY POSITIVE REVIEWS, if you are thinking it's to good to be true you are 1000% right. BIGGEST MISTAKE OF MY LIFE, don't let it be yours.
Reviewer
Jim
Location
Gosport
Date
26/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It lives up to TalkTalks reputation,even though I asked about it before I purchased,so wrong of me to believe them.
Reviewer
Dee
Location
Whitstable
Date
17/10/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
We move from BT to Utility Warehouse and we couldn't be happier. Moving from BT's constant rebooting till I suffered repetitive strain injury on my finger.... to UW where I have never, not once, had to reboot. The supply is constant and true. The best broadband decision we've made. FANTASTIC.
Reviewer
Gil
Location
Warwickshire
Date
15/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful. Avoid at all costs. If there was a zero rating I'd have used it, hence 1 star
Reviewer
Louise Hudson
Location
Salisbury
Date
29/09/2017
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We are not in s great area for any provider but having talked to neighbours our speed wth UW is lowest. More frustrating is that it is so unreliable. I often work through the night and it seems as if it just goes off completely in the early hours - as if UW throw a switch and shut it down!
Spent a couple of hours on phone with engineers in early days and if would improve for a while. Got ripped off for new Router that made no difference at all.
Stayed them initially because of reduced rates in energy but they are not comparable with many good deals out there and I am in process of switching / wish I had done it a year ago.
Could not recommend them.
Reviewer
DAVID
Location
Maidstone
Date
06/09/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Switched from standard broadband giving me 5MBs max download to fibre optic to street cabinet, promised 35Mbs download with minimum of 29, actually regularly got 42 MBs!
Very happy !
Reviewer
Ron Jarvis
Location
Exeter
Date
20/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since we have switched the problems have been getting worse and worse. Constant crackle on the phone line which in turn stops the broadband from working.With numerous uncountable calls to tech support and still the problem exists. I wish we had never swapped provider, we are paying good money for old rope and if things dont change rapidly I will stop contract due to the lack of failing to provide even the basic of service.
Reviewer
Kate
Location
Leeds
Date
17/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
if you switch to this company you will regret. I was with Virgin media and now the reception is very very poor with Utility Warehouse, and bear in my mind the router is conected to a phone line and you definitely won't have the same performance as a Virgin. Do not get iluded!
Reviewer
Ene
Location
Bracknell
Date
16/08/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Customer service is good. They are helpful and friendly. Easy to understand and knowledgeable. They have given consistent recommendations due to my geographic location ,
it can be very frustrating trying to do anything on the Internet.
Other than the broadband, everything else is great...I am a gold member
Reviewer
Frederick I Smith
Location
Thanet
Date
15/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since I have Signed to Utility Warehouse, the Broadand internet has been near enough useless. I never had any problems with Sky and wish I hadn't left them. Utility Warehouse staff try and help but it turns out they gave you a useless router when you first sign up, and you need to upgrade it for a better one for a further £50.00 at your own cost. Fibreoptic is not available in our area.
Reviewer
P.A.DOLAN
Location
KNUTSFORD
Date
20/07/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
very satisfied customer
Reviewer
James Jeffery
Location
Cowden
Date
19/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor broadband but not the fault of UW BT are to blame. Our UW agent has done his best for us and is much appreciated
Reviewer
RGB
Location
SE England
Date
19/07/2017
Ratings
Satisfaction
5.00 stars
Comments:
More than happy with UW as a provider for my broadband (and other utilities), their customer service is excellent.
Reviewer
Joan
Location
Lancaster
Date
18/07/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Quick to respond on telephone no waiting for service, very helpful if you have a problem
Reviewer
Jean McDougall
Location
Woburn Sands
Date
18/07/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Don't know if it is my geographic area but find broadband slow. Service from UW always excellent if I need assistance.
Reviewer
Anita
Location
Coleford
Date
18/07/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Overall I have no complaints. Customer service is superb.
Reviewer
PATRICIA DOLAN
Location
KNUTSFORD
Date
18/07/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
EXCELLENT
Reviewer
Lesley
Location
North Wales
Date
18/07/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Everything gets full marks except the speed, it's rubbish where I live. It's forcing the fiscally challenged to buy fiber optic broadband. Other than that the broadband is pretty good, even when there's a problem, there's always a very polite and helpful person on the phone ready to help. It's very reassuring, especially when you can't get out much, internet is a lifeline
Reviewer
Marion
Location
Derby
Date
17/07/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
We have the occasional hiccup but staff are always ready to take as much time as needed to get it sorted
Reviewer
Mrs Jan Foot
Location
Horsham
Date
17/07/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I have been very satisfied with your service up to now but am not happy regarding the no paper accounts. I have always been keen to check those each month. Sorry you no longer send them.
Reviewer
vincent
Location
plymouth
Date
17/07/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Everything is fine
Reviewer
Margie Fforde
Location
Burgess Hill, West Sussex
Date
17/07/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I an extremely pleased with Utility Warehouse. I've been with them since 2013 and have been amazed at how low my bills are in comparison with other people who use other companies. Their customer service is second to none, they answer promptly and have always sorted out any queries I may have had. I just use standard broadband speed (not super fast) and it's been adequate for my needs including streaming. I like the fact that all the services are included on one bill and they are very easy to understand. Overall I can thoroughly recommend them.
Reviewer
Steve Bootman
Location
Christchurch Dorset
Date
05/06/2017
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very disappointed with broadband speed and reliability.
Reviewer
Peter
Location
Jones
Date
28/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor customer satisfaction regarding broadband speed and making OpenReachBT step up their rollout of Fibre to premises.
Reviewer
Clare Holloway
Location
Stroud
Date
24/05/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
We did not realise that one of our e mail addresses was not portable, and have had to pay the previous provider to keep the address, after e mails stopped arrive. Advance notice of this as an issue would have been helpful, as its taken a while to sort.
Reviewer
Colin Burton
Location
Clawton
Date
24/05/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Broadband speed here is just rubbish, but this is due to my location. Your support team and the expertise of the local Tech. services have provided us with the best we can hope for at present. So thank you.
Reviewer
Samuels
Location
Wrexham
Date
19/05/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Broadband speed slower than neighbours. Have had one or two breakdowns in broadband but very satisfied with customer service.
Reviewer
Richard Williams
Location
Milton Keynes
Date
18/05/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
My broadband still goes off every so often just as it did with BT. Very annoying.
Reviewer
Myra
Location
Warwickshire
Date
17/05/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
I have been a customer of Utility Warehouse since 2013. Since that time I have been genuinely delighted with their customer service, and offers. As I live in a very rural area, my Broadband service is very slow and nothing any Broadband service can alter that until new lines are installed. I'm told that there is no plans for that in the near future however. I have been offered help from Utility Warehouse as I am a pensioner with costs and meter readings etc. Now I have received a smart meter so no more readings are required. I have had all my light bulbs changed for LED bulbs free and the offer of a 'new' for 'old' bulbs' if or when a bulb goes. Recently I did have a problem with my broadband but I phoned customer service who solved the problem immediately and the agent told me how to do this myself if it ever happened again. I can honestly say that I am delighted with all sections of their service. The bills are so easy to read, the costs are low due to me being a 'GOLD' customer (I have phones, gas, electricity etc from the same firm) and everything I spend at certain shops gives a discount which is taken off my bill. However, there is one minor downside (which I have found with EVERY energy company I have ever been with) - when I phone Customer Services, the wait can be far too long. The phone call is free but my time is precious. Other than that, I have found this is the best Energy company I have ever experienced for prompt, efficient service, There has never been any cause for the smallest of complaint. (I hope I don't have to eat my words if the prices escalate!)
Reviewer
E Godwin
Location
Epsom
Date
16/05/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
New here, still evaluating but all seems good.
Reviewer
Miss E Barnes
Location
Northampton
Date
16/05/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Broadband ok. Other services not so good as prices keep creeping up, small, but they add up to unacceptable levels.
Reviewer
June Nelson
Location
Kirkcudbright SW Scotland
Date
16/05/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Recent problem at the exchange dealt with speedily and super efficiently. Good follow up.
I would recommend this wholeheartedly.
Such a relief to avoid BT
Reviewer
Annette Dowding
Location
Derbyshire
Date
16/05/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Don't seem to have any problems
Reviewer
Fred Stack
Location
Whittington
Date
16/05/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Very good customer service. Competitive gas and electric costs. Don't feel we could get better service with any other service provider.
Reviewer
Rebecca
Location
Accrington
Date
16/05/2017
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Utility Warehouse customer service is up there with the best how ever the broadband connection keeps cutting off, the router is in my kitchen and sometimes I struggle watching Netflix etc. in the living room. I have the standard broadband and would have to pay £5 more a month to upgrade which I am resentful to do as I am already paying £5 more than I was with sky which worked ok.
Reviewer
julian thomas
Location
rhyl
Date
01/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet kept cutting out almost immediately after transfering from bt
After 5 visits from bt engineers who each could not locate the problem i decided to cancel service.. the staff at UW all blamed bt and after each visit said problem was fixed..they are possibly the worst company i have ever dealt with..DONT GO WITH UTILITY WAREHOUSE
Reviewer
Susan Young
Location
Barnsley
Date
26/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent value for money on the package we have. Customer service are always friendly, helpful and efficient. Have had very few problems, and they have been sorted promptly. Intend to stay with them for many years to come!
Reviewer
Margaret
Location
Lincoln
Date
17/04/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Acceptable level of connectivity for my particular usage.
Reviewer
Gill Davies
Location
Woking
Date
16/04/2017
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It doesn't help if broadband is lost at the weekend that customer service is closed. Broadband does not always fail during business hours. Not impressed.
Reviewer
George Russell
Location
Kettering Northants
Date
12/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Well pleased with your service you provide on all subjects
Reviewer
Rachel Walmsley
Location
Blackpool
Date
12/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Is excellent: just works, no matter how many of us are using internet in the house. perfect for a family home
Reviewer
Kathleen prior
Location
Warrington
Date
12/04/2017
Ratings
Satisfaction
5.00 stars
Comments:
Very happy so glad I changed over
Reviewer
Marge Fenwick
Location
West Sussex
Date
12/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Very helpful to solve our problem
Reviewer
Jan
Location
Southminster Essex
Date
11/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
A great broadband service at a great price.
Reviewer
Graham Delves
Location
Hastings
Date
11/04/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Speed more than sufficient for my limited needs. Reliable without any significant loss of speed at peak times. Costs are satisfactory. Small problem with spam soon rectified by changing filter settings. Been with them for many years.
Reviewer
GEOFFREY KIRK
Location
Selby
Date
11/04/2017
Comments:
Having recently upgraded to ultra super-fast broadband I can Definitely recommend it, It is almost instant on my Apple Air.
Download speed has almost trebled.
Reviewer
Brendan Kelly
Location
Hazel Grove
Date
11/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
On the whole Utility Warehouse are excellent. Very helpful staff. The routers for broadband aren't very reliable. We're on our third in 3 years but on the whole i think the service is outstanding.
Reviewer
Marilyn Rose
Location
Heage, Derbyshire
Date
11/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Broadband can sometimes be a little slow but think most of my street have a similar problem. Sometimes no mobile signal for part of the day ighbours hae similar problems.& again ne
Reviewer
Mrs Gillian barker
Location
Highcliffe dorset
Date
11/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very good all round.
Reviewer
mr p lyon
Location
clenchwarton, kings lynn,norfolk
Date
11/04/2017
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
broad band speed is useless keeps dropping off at night when busy.
its all due to the distance the optic fibre is away .
countless engineers have tried to improve the speed to no avail.
Bt need to get the all the lines updated we are paying for rubbish phonelines etc.
Reviewer
Michael jones
Location
Southampton
Date
11/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
no complaints, get what I want whenever, very pleased
Reviewer
Christine Thomas
Location
Leicester
Date
11/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I had a number of issues I needed support with. The support and the quality of the support I received was excellent thank you. And the problem/s were resolved. A great service as ever!
Sorry about incorrect email!
Reviewer
Christine Thomas
Location
Leicester
Date
11/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I had a number of issues I needed support with. The support and the quality of the support I received was excellent thank you. And the problem/s were resolved. A great service as ever!
Reviewer
J Edwards
Location
North Essex
Date
11/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Mostly very happy with UW. Our Broadband speed is diabolical, but so is everyone's around here, reliability is not so hot either. Website is a bit annoying, very often have to put my password in several times before getting through. I dont compare prices, but depend on UW to keep them as low as possible, and I think they do. I get all my utilities from them and am very happy at the present time.
Reviewer
Anonymous
Location
Date
06/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don't know why but twice a year the phone line gets noisy and the broadband becomes painfully slow. Sometime they send technicians from BT to fix this other times they can fix it from the street distribution boxes.
Overall the broadband connections is very slow anyway with download speed of about 8Mbps and upload speed of about 0.5Mbps. Last time I checked we were in 2017... not 2005.
Reviewer
Katy P
Location
Gloucester
Date
02/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My broadband experience has been shocking.ive had to chase up utility warehouse over the past 6 weeks to get the line installed. I had to chase up the router several times.staff were rude and unhelpful. The broadband is really slow.i wouldn't recommend to family or friends.
Reviewer
Carolyn
Location
The Wirral
Date
31/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Broadband speed is very good & the other services I use are excellent. I have a Double Gold tariff which saves me money and I have always had great service when I need help or advice.
Reviewer
PLJ
Location
Enfield
Date
31/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Impressive service. Haven't felt the need to go to Fibre broadband yet - the speed they have is fine for my usage (family of 4, daily usage, occasional streaming and gaming).
Reviewer
Nick
Location
Worthing
Date
30/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very good service. Speeds fine to work from home. Any problems sorted quickly and efficiently.
Reviewer
Decima Rickard
Location
Sherborne , Dorset
Date
29/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
My service is poor and my mobile reception is terrible.
I could not even finish my call to customer service as the man on phone just took some notes. Told him am getting my phone missed calls two days later!!!
Am always missing mobile calls as it hardly ever connects and when it does connect it ends before I have finished talking.....
Reviewer
Brian Parkr
Location
Brigg north Lincs
Date
29/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Excellent service .
Reviewer
Judith Rutherford
Location
Lymington
Date
29/03/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Often have to re-set the router as the red light appears on the Internet connection.Recently had a problem with the phone and broadband. It was dealt with promptly when I notified Utility Warehouse. No complaints with their service and attention. Good company to be with.
Reviewer
Caroline
Location
No Bath
Date
29/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Thanks for the new router
Reviewer
Maureen Somerville
Location
Winslow Bucks
Date
29/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Brlliant Company been with them for many years they are excellent with Gas Electricity Broad Band and Free Land Line
Reviewer
Roy
Location
Kent
Date
28/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Useless customer service. Painfully slow to get anything sorted out. Seems it's still the 1970's with this company. Avoid!
Reviewer
Terry
Location
Christchurch
Date
13/03/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utility Warehouse Ultra fibre gives me a download speed of 13kbts and upload 0.6kbts. Looking to going elsewhere.
Reviewer
mike
Location
Broadstairs
Date
28/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utility warehouse is crap end of
The servers are inadequate I have had more outages with them since I changed from BT in May last year than I ever had since BT started the BB service.
I had it as a package with my Energy but I am going back to BT
Their so called technical people are dreadful and all they do is try and get us to unplug and re-start which does not work
Their equipment is old hat under engineered and the out going servers to us who keep getting cut off if we play ball are bloody useless
Reviewer
paul lakin
Location
york
Date
17/02/2017
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
not working very well
Reviewer
Cally
Location
leamington spa
Date
05/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Started off ok with broadband speed and it has been so slow now for a long time and the answer is always going through the same process of switching off this that and the other made no difference and we now have a speed of 0.59 which is ridiculous, never had a problem with Zen and their speed was always good. We live in a town with good speeds! Need to move now.
Reviewer
V
Location
Hampshire
Date
03/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Service at the beginning and change over went fine but then the cracks appear.............. Started having issues with broadband and after 2 visits from an engineer they still couldnt fix it so we we considered going onto fibre broadband if it could be agreed that the switchover charge could be removed as they could fix our normal broadband which was more than adequete for our needs/use. Along with this we had a few queries on a bill which we had been overcharged, the staff member we dealt with was extremely rude and unhelpful.
When signed up we were not told you get charged for the cashback card each month nor that there was a charge when you topped up or that there was a minimum amount that you were able to put on.
Along with this we were not aware that although they say no contract or exits fees well there are! £30 for broadband and £25 for each electricity and gas. So watch out.
After cancelling with this company as we agreed to pay all the exit fees to get out, we had received and paid our final bill or what we thought was our final bill. Then they kept coming even being told by numerous staff members that the account was closed and clear so cancel your direct debit. Low and be hold we were getting bills and messages saying your account was overdue etc. So they ended listening to the previous call to confirm we had been told this. Low and behold yes that's fine all paid and clear and closed. 2 weeks later yes you can guess we got another bill. And so it goes on.....
The logic behind the whole 1 bill thing is great and they were a little cheaper but they're useless when there are issues.
Reviewer
Lee
Location
Swindon
Date
23/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the most cancerous broadband available, really wouldn't recommend. If it's not slow then it doesn't work at all, meaning I rarely have access to the internet in my house unless I use my mobile data which I can only use for a limited amount of time, very poor speed and reliability, do not use utility warehouse, you've been warned
Reviewer
Sally Wright
Location
Essex
Date
12/01/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I moved over from BT for price and have found fibre broadband to be excellent. Have been a customer for almost a year now and I have a busy home with teenage boys on xbox and netflix etc and we never have a problem. Wonderful
Reviewer
Dikshanta Ghimire
Location
Reading
Date
29/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Connection is rubbish. I cannot even do the speed test because it times out. Waste of money. I am leaving this as soon as possible. Anyone reading this I suggest NEVER join this company. Absolute Scam!
Reviewer
s
Location
SHREWSBURY
Date
13/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
was on the phone for 3/4 of an hour, using my Mobil,
Just needed them to test how fast my internet was.
chatting and asking questions only to be told they cannot check at the moment as the machine had broken down, could I ring back tomorrow.
Hopefully it. will be up and running then, forget it I`m switching.
Reviewer
Colin Duncan
Location
Llanwern nr Brecon. Powys.
Date
03/07/2016
Ratings
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service currently. 0.1 Mb Varias between 0.8Mb at best to nothing! If I lived on the top of a mountain it would be understandable but I am just 4 miles away from a major town in Powys. BT have installed a pole opposite my house with cables already for Fibre-optic broadband but will not connect until July 2017! Broadband is worse now than the old system !
Reviewer
Andrew Birtles
Location
Atherton
Date
16/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
slowest broadband i've ever had.
my mobile phone network is quicker.
Reviewer
Mr stone
Location
Date
13/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Good for the first few weeks.Then running 0.15MB instead of getting 20MB.
Reviewer
andrew
Location
Sidmouth
Date
13/03/2016
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
need to upgrade asap
Reviewer
Roy Hesketh
Location
WN7
Date
31/08/2015
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I used to be with TalkTalk and that was good. I changed because I thought it was a better deal. I know it's early days, but I expected more from them. I run a desk top and a lap top, the desk top was ok, but the laptop was very slow. Whereas with TalkTalk, it was as fast as the desktop. I may have shot myself in the foot.
Reviewer
Jerry
Location
Weymouth
Date
27/10/2014
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Really good, always English call centre. Bit more expensive though + on the outset they said it would be anytime calls - 2 months into the contract they withdrew this offer and said we would have to pay compensation if we left. Cant fault the rest of the package though - just not as cheap as they make out.
Reviewer
melinda williams
Location
guildford
Date
24/05/2010
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have just found a company that has a uk call centre & they answer the phone so quickly too ! they are called the Utility Warehouse & I can also get further reduction on my bills by referring friends & family on top of that I get discount off my bill with a list of their well known retail partners at last hurray
Comments: