Utility Warehouse Home Broadband Reviews

Exceptional customer service, ultra-competitve pricing. A model of how a utility provider should operate

Yet again no internet, dropped out for an hour today And when we do have it labours at speeds of 9 - 11mb. No hope of every getting through to purchase those ticket you want. Resigned to never going to Glasto whilst we are stuck with UW. Made several calls to helpful staff, but no fix. Got a replacement router and that has green lights flashing away all day, totally oblivious to the fact there is no internet. Time to call it a day and find another provider.

Very poor service Unreliable broadband provider. Slow and unstable dropping connection constantly. Customer service is decent but unable to resolve issue. Due money back as speeds unable to reach minimum guarantee they provided at the start of the contract.

Reading bad reviews I was wondering if I am doing right moving from sky to Utility Warehouse but after connecting and I am happy I did it. The broadband is fast, reliable, signal strength is about 25% better than was in Sky. Overall grat decision and together with other services from UW as well as casback card I am saving a lot. I can highly recommend UW broadband to anyone connected to fibre network.

I find the broadband speed & service very poor - seems unstable - and intermittent even 'out of hours' - never reflected in the billing - I would prefer to pay more for a better service, so will shop around.

I find the broadband speed & service very poor - seems unstable - and intermittent even 'out of hours' - never reflected in the billing - I would prefer to pay more for a better service, so will shop around.

Really happy with Utility Warehouse broadband. It’s fast and reliable and the technical team open til 8 evenings are very helpful. They check any interference, can switch router channels and check all ok if needed. My UW cashback card brings my broadband to half the cost most months.

I only changed to Utility Warehouse because of the bundle deal with my electric & mobile. My provider before was fantastic & I didn’t want to change. I’d also tried UW years ago & it was awful then but thought hopefully they’d be better now. No, awful signal dropping in & out constantly, was told there was something wrong with the wall socket in the house (it worked perfectly 2 days previous with Sky). I’ve cancelled & gone back to Sky.

Shouldn't be so surprised such low prices. Only get what you pay for as they say. Terrible instructions with any item who knew we had 2 lines 5g & 2.4htz. Sadly both just as bad as each other. Slow or completely dropping out. No homework for the children as nobody available on the phone to help at weekends. Not happy at all

Do not buy from this godawful broadband provider, We called them up countless times so they can hopefully fix the slow internet issue but as of right now the internet is still awful. They advised replacing the wifi box however its still terrible. They will throttle your internet connection too, stay far away from this terrible brand.

We were really hopeful of UW and cancelled our reliable broadband, however UW broadband couldn’t get to a second room. When I called they suggested my walls were too thick and sent two boosters out, that didn’t help either. Said it was my issue as signal to router was great, but even a device 2 foot from it dropped in and out. They were good cancelling it and everyone I spoke to was nice, but the actual broadband is shocking.

The customer service was good but the speed, reliability and satisfaction isn’t. We first lost our Wi-Fi randomly, we paid all the bills and the light was still the right colour. However it did not work. It takes forever to turn back on and it randomly cuts out, leaving all of our family without Wi-Fi for a long time. This is very slow and annoying especially for people who need the Wi-Fi to work at home or whatever. I think it would be great if it stopped randomly not working without showing any signs to why and the reliability was a lot more trustworthy.

When the Wi-Fi works it is very good and strong however sometimes it just switches of and takes ages to turn back on. I would recommend as long as you are patient when it turns off because it happens a lot.

COMPLETE AND UTTER SHITE signed up with utility warehouse about 6 years ago literally has the worst download speed in the world a caveman could make a better broadband than this crap worst provider ive ever seen fuck you utility warehouse you made me homeless barry barry from aldershot

absolute bollocks im divorsed with my wife after a 40 year relationship because of this broadband service

When it works it’s fast but it’s so unreliable. When first installed the 2.5 and 5 were combined which meant our security gear which only used 2.5 would not work. That was then separated so we now have the choice. But it was still unreliable and they claimed it was incompatibility with my kit. First it was then wifi extender then my Sonos sound system and then my VPN. It would log on but with no internet connection which was extremely frustrating. So it was all my fault - not recommended.

main reason is poor broadband speed and signals- terrible. I am lucky to cancel within cooling off period without extra charges. Customer services were ok but unable to resolve the issue

Broadband speed/fiber line was perfect like it was with sky. Changed over from sky to UW. Had to keep resetting the UW router, got to be the worst router ever! Utter dogshit. (Sky one wasn't perfect either but usable)Although customer service was great, if you get disconnected you cant get the same person so have to keep trying explaining the issue which is very irritating. Anyway gave up trying to find the issue due to this, decided to give Eero routers a go as I suspected the router was the issue. Best thing i ever done works perfectly now and the dead spot is gone. Works great with the eero app very controllable app with download, app and content controls. Although its it a bit annoying i have to pay for the eeros however i have been toying with the idea of buying them for my self for a while so saves me shelling out for them. If UW supplied even just a single eero as standard and not that other shit they provide my life would have been much simpler from the start and the stars on this review would have been higher. Because i have fiber i can plug the Ethernet directly into the fiber modem coming into my house and was able to just get rid of the UW router altogether and input the ISP settings into the eero app settings which UW dont say can be done, apparently you have to plug it into the UW router which will work but is the easy way to do it but then you have two boxes plugged in when you dont have to. apart from these issues with contacting the same customer service advisor and the rubbish routers its been fine.

Uw decided to stop my internet without telling despite an agreed payment plan im on and have paid the majority of that off while charging £100 per month which i pay off, 5 days without internet

Terrible service. Have now been without phone line and internet for 4 weeks. We are pensioners with health problems but despite complaints have received no updates or action. Have now missed a appointment with a consultant neurologist. Our heating is controlled by internet so have no heating. Cannot print anything. Asked for unlimited data for mobile phone whilst without internet and they have the audacity to be charging us extra for that. The stress and worry for us is unacceptable.