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- Weaker Service
- Weaker Reliability
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Ratings league rankings
Recent customer ratings for TalkTalk
Based on 1006309 customer ratings since August 2023July 2009 ()
Satisfaction
1.16 stars
1.28 stars
Customer Service
1.15 stars
1.28 stars
Speed
1.79 stars
1.59 stars
Reliability
1.61 stars
1.52 stars
- Read our TalkTalk buyers guide
- Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Add your own review of TalkTalk
7026 Customer Reviews over pages
Reviewer
Bijaya rai
Location
CT203LR
Date
11/07/2024
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Reviewer
philip
Location
Doncaster
Date
05/07/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They are ripping me off. promised gift card to sign up but you don't get it. its a con. complaints are fobbed off. Yes we will sort that for you. they don't. Emails just get automated answer then binned. I have spent hours on the phone and sent email after email. you don't get anywhere. internet was off just this morning. don't listen to their sales men they lie.
Reviewer
Khyalchen
Location
Harrow, UK
Date
22/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very bad service, connection on and off for months, upon trying to cancel the service, noticed the service had been changed without notice to “fast fibre “ charging almost double the cost and unwanted call blocking charge ? Never asked for ,Would not recommend
Reviewer
Heather weston
Location
Sheffield
Date
21/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Booked move on app that disappeared just before move so had to do over telephone causing a long wait. Had to renew contract again or face charges. Charged £60 for move. Never again, can't wait for contract to end. Shocking service for a current customer. Contact team staff totally rude.
Reviewer
GREG
Location
LONDON
Date
20/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never never connect with this company you will have bad experience with them !!!!!!!they will broke your credit score for their fault !!!!! rubbish rubbish rubbish company !!!!from 2016 I am fighting with them and can not deal with this mater !!brought an broadband which paid but they never come to my house to bring and connect ,never used their service and now they trying to make me pay 600 pounds for service which I had never used!!! I don't recommend this company !!!I want it collapsed because they fooling people !!!
Reviewer
Grigore Florea
Location
London
Date
15/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst Rubish company in the UK I have ever known!!! In 2017 I paid a deposit for installing Broadband which I never had and they gave me a receipt for a year to pay for nothing for service which I never had in my life!!! Then from then I receve debt collectors letters to pay £571 , that they think I owed to them!!! They broke me credit score for no reason! I tried to deal with them but only waste of time its not the money that I can not pay this is that they tried to make me a layer that not me but they are!!!!!!! Don't connect with them!!!! Never for ever!!!! They are not serious! Be aware that they lying the court with false information that you are wrong and quilty!!they did the justice without letting you know!!!!!!! Rubish Rubish Rubish company!! Don't connect with them!!!!
Reviewer
John burford
Location
Mayfield
Date
10/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with talk talk for many years always been happy until I went full fibre, when I was fibre to the post all okay , I decided to go full fibre and since then nothing but problems slow speeds and internet dropping out sometimes three times a day.
The problem is you ring up and eventually get someone who speaks in broken English and you can’t understand or you get a robot answering your texts , I’ve done this three times and got absolutely nowhere, my contract runs out soon so goodbye talktalk, I’m off.
Recomendation from 1 to 10 A big zero
Reviewer
Kate
Location
Aberdeen
Date
09/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid ! Company which have one job to provide the internet but they can't but reject to cancel my contract and still taking my money , they just lying and transfering from one department to other but nobody know how to their job , I need internet to work and don't have it now but they just reject and ignore everything I am saying . Horrible service ,zero respect for customers
Reviewer
Lewiss
Location
Manchester
Date
07/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Made impossible to cancel.
Reviewer
Alan
Location
Sutton Coldfield
Date
04/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could rate them at 0 I would. We have not had Internet connection for 3weeks, we have phoned at least six times, spending hours on the phone,after 10 days an Openreach engineer was sent who told us that it was a faulty router, a new router was sent and we still do not have Internet connection, we have phoned three times since and still no joy! We are going with another provider.
Reviewer
Anders
Location
Gloucestershire
Date
29/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It pains me to have to give any stars at all!!! In the 3 years that I’ve had the misfortune to be a customer, I’ve had nothing but trouble with the reliability of the broadband. On top of that there’s the cheeky price hikes and the problem with engineers not turning up. Trying to resolve an issue is a nightmare, and speaking to someone on the phone - well, no chance. Avoid at all costs! Even if Talk Talk are the last providers on earth, go back to snail mail, magazines even chisel and slate if you have to! Just don’t get stuck in this hell!!
Reviewer
Amanda
Location
Cheshire
Date
24/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrendous customer service from this company. Reported a fault with the internet, they checked it and confirmed the fault. Engineer came out and said no fault. They closed the case. I reopened the case, they checked the line and confirmed the fault, another engineer to be sent out. I’m now trying to cancel my contract with them as they aren’t providing an internet service so why am I paying. 1h 29 mins so far on the phone passed from pillar to post. Saying I need to pay a cancellation fee even though they aren’t fulfilling their part of our contract! Absolute joke! I’ve now been sent to the tech dept then the retentions dept then back to the tech dept and now apparently I’m being transferred to the correspondence team! Avoid Talk Talk at all costs! Awful company.
Reviewer
Neil Acford
Location
Brighton
Date
22/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Without doubt the worst customer experience I’ve ever had. They disconnected my service after migrating me from Shell broadband. 2 hours on the phone to their utterly useless helpdesk and still no nearer a resolution.
Reviewer
Jay
Location
Pontypool
Date
22/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Discussing how you can never get through to them then you have fibre optic broadband which half the time doesn't work at 40 per month for only 54mb then to cancel they just give you a hefty bill and keep you on the phone for ages on hold. Disgusting customer services
Reviewer
Anonymous
Location
Anonymous
Date
21/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible does not work took a whole month to get a reply didn’t do anything
Reviewer
Paulina
Location
UK
Date
18/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet doesn’t work very well. Very poor connection. We were not able to use internet for a few days. We reported this problem and asked for a help. Customer service representative kept saying that internet was good enough (even if tests were showing poor results for uploads approx 4 and downloads approx 10). They only offered us additional equipment to upgrade our router for extra money to improve service. We asked for a refund, because of that poor connection. They said they would give us a refund, but instead of that they extended our contract for additional 24 months! I raised an official complain. As a result they sent a service guy to our house. Guy came and said that everything was OK with a connection. They mentioned that there were some problems few days back but everything was sorted out. Now I can see in my bill that I was charged 75 gbp for it… without being informed in advanced. This company is really bad. Somebody should audit it. I feel cheated.
Reviewer
Ian
Location
Shropshire
Date
11/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
We were talktalk customers 15 years ago and had a lot of problems with them that were only resolved with intervention at the highest level basically they chad a system that was targeted for the convenience of the business and not the customer.
Fifteen years later bt give us a broadband quote as an existing customer that is very high we hear the spiel from the company new owners, new CEO new business model and decide to give them second chance. With them a month three failures still no working internet. Comments from customer service include we have followed our system, couriers don’t work weekends, business is business. Same old attitude, same lack of service no change over 15 years. I guess you get what you pay bt an expensive working service, talktalk a cheap nonexistent service. Where does this kind of culture originate from?
Reviewer
Chris hutchings
Location
Rotherham
Date
01/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Been with talktalk 3 years they fitted fast fiber at my property then arranged a new payment plan but didn't cancel the old one.
They took a double payment so I cancelled the old direct debit.
Few motlnths later the sent me letters saying they have not received any payments for 3 months and that debt collectors were involved.
I sent bank statements through tonprove I have not missed any payments but still got no where with customer service.
They have impacted my credit score and put it down as missed payments. Still having to pay double every month.
My advice is stay away from this company they are a disgrace.
Reviewer
Alicia Herrera
Location
Faringdon
Date
14/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband company ever! Do not make the same mistake I did and join some other company, whatever pound you can save with them it will not be worth it. I had been for mora than a year with constant drops in my internet, I reported this and said that it was very likely the router starting to fail. The would just make me go round in circles doing some very time consuming diagnostics for nothing, as not until the router was fully gone and had no internet for 2 days they wouldn't agree to send me a new one. Not only this, but they said they would send and engineer to fix it to then discover this was never booked so one day without internet became 3 days. After this I said I would leave TalkTalk and move to another company, they managed to convince me to stay and said that there is this special "loyalty number" I could call for now on where they just send you a new router without barely asking anything. This I thought was incredible, as apparently, they do discriminate between their own clients. They make you go through a very long, unnecessary and impossible to stand process when you have internet issues, but then if you have threatened then to leave they give you this "fast track" number to get things done quickly. Why no just give a nice service ane costumer service in the first place is you hace been a loyal costumer from the beginning? Why have to suffer what I had to suffer of a whole year with constantly dropping line, 3 days of no internet and so much wasted time in the phone for costumer service? But the unprofessional attitude of this company doesn't end here The router was replaced and I had internet for literally 2 days before the router started failing again and then had no internet once more, my guess, this replacement router wasn't new and was a second hand or repaired one. I said that was it and was going to switch companies once and for all as this was not acceptable. I called this loyalty number to report the issue and the answer from the lady was "I can send you a new router right now if you stay with us if not I need to pass you with normal costumer service and have to go through the whole process again to get a new router", amazing. I refused to stay with them as this was now becoming something of a joke, so I had to be on the phone 1 whole hour during working hours and is the only times you can call and argue quite badly (otherwise it would have been 2h on the phone) to get a new router sent. They finally agreed to book me an engineer to replace the router for the next day, and this appointment was cancelled by them few hours before the appointment on a Saturday so I had to wait all weekend with no internet until a nee appointment on Monday. This is absolutely unbelievable. This whole things has caused my levels of stress and anxiety to go off the roof. Bad service, really cheap dodgy hardware and the most unbelievably unprofessional costumer service to. PLEASE, DO NOT GET INTO A CONTRACT WITH THIS PEOPLE FOR YOUR OWN SAKE AND MENTAL HEALTH.
Reviewer
Kamil Kolo
Location
London
Date
12/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
⚠️Worst broadband in uk⚠️
I was customer by last 12yrs and I payed £52per/m for 14mb/s - 1,4mb/s of real speed. Customer service doesn't work. I feel cheated after so many years. Many times in day is disconecction so makes me a lot of problems when working on computer...
⚠️ NOT RECOMENDED TO ANYONE !!! ⚠️
Reviewer
Ed
Location
Woking
Date
11/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible service. Keeps cutting out. Not sure this company should actually be allowed to remain in service. It borders on a scam.
Reviewer
John
Location
Nottingham
Date
04/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I was a TalkTalk broadband customer for many years. However, the first time something went wrong (wireless router lost power), the customer service was SO awful that I had to change providers. Since leaving, the customer service has continued to be awful... including them being seemingly unaware that I cancelled my account and continuing to send bills. If ANYTHING goes wrong while you're a TalkTalk customer, it's very unlikely that your problem will be resolved efficiently... and you'll be stuck without internet and trying to get sense out of very confused call centre staff for weeks on end. Avoid TalkTalk if you value your sanity.
Reviewer
Dougie
Location
Leeds
Date
29/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Rubbish been out of contract for 2yrs and never contacted by them when I fanaly checked and asked for a new cheaper contrac I was refused
Reviewer
Alison
Location
WORCESTER
Date
26/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been without Internet connection about a week weds now and they haven't sorted it im switching to a better and cheaper broadband they are useless they scammers
Reviewer
Joanne
Location
Cleethorpes
Date
19/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cancelled my contract, returned the equipment & they continued to take my direct debit!!!…
They won’t return my money!!!
Avoid Talk Talk!!!
Reviewer
ross
Location
cornwall
Date
02/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
awful service when trying to upgrade. would never use them again. impossible to connect to someone who actually knows anything and impossible to raise a complaint. awful
Reviewer
Kamil
Location
Crewe
Date
28/02/2024
Ratings
Satisfaction
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I logged in to my Talk talk account. There is an option to postpone the payment.by 1 day. Accepted and received a confirmation email. The next day I got an email saying that I had been charged £12 for late payment. After 5 minutes I called customer service. The lady who answered had to talk to her supervisor and confirmed that they would not add any fees to the bill. My next bill was increased by £12!!! The customer does what he wants anyway. I will never use their services again and would not recommend them to anyone
Reviewer
D Steele
Location
Dorset
Date
25/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
‘Horizon Lite’ Talk Talk didn’t renew when my contract ended, but didn’t tell me; kept taking payments.. and repeatedly told me the lack of broadband was down to an unresolved technical fault. 5 months later they finally admit they had disabled the service. I am now fighting for a refund, but am getting nothing but delaying, stalling and avoidance. AVOID!
Reviewer
Paul
Location
Herne Bay
Date
22/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
erview
Reviews
About
TalkTalk
Reviews 78,975 • Average
TrustScore 3 out of 5
2.9
VERIFIED COMPANY
In the Telecommunications service provider category
www.talkta
lk.co.uk
Company activity
See all
Claimed profile
Pays for extra features
Replied to 97%
OAP disabled. No service. £200 bill.....
So, weeks and weeks to get broadband and phone set up. At no point did my 80 mother of my 80 year old disabled father ever have a phone supply that worked with talk talk. They final agree to cancel the contract after days, yes days on the phone on hold and talking to stupid people.
Send all their rubbish back to them. Get a £0 bill, and rightly so.
Think it's fine and done. No. This is talk talk.
They then send a bill for over £200 to this OAP couple for a service that was never provided!!
Outrageous behaviour.
After hours on the phone again trying to get a manager again, we get cut off.
Take is to court talk talk. You are not getting any money from us and we have the right to now claim from you.
You are a disgrace.
Reviewer
Elamin
Location
Milton Keynes
Date
19/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
No way you can talk to someone if you are already customer. But if you choose want to join option you will be straight connected !!!!
You need to be on the phone for minimum of three , only listening to on hold music hours to get to the right person .
I am not going to recommend to anyone
Simply I will never ever go back to join talk talk .
Reviewer
Carole
Location
Rochdale
Date
12/02/2024
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I was emailed with a quote for a new contract today 12/2/24.
I was not happy with the price so rang Talktalk and was quoted a new price which was almost £10 cheaper. I was very happy with the young man who I spoke with
Reviewer
Liam
Location
Northwich
Date
11/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Garbage ISP. Was told we needed a mandatory "upgrade". Engineer arrived and setup our line and router on the ground floor when it used to be on the 1st floor. Now, internet connection is unstable, at times router is unreachable.
Contacted customer services and they tried to sell me their booster. Purchased my own and setup, connection to router is now ok however internet is still unavailable alot of the time...
Internet connection is very unreliable, device to router connection is all ok but still unable to buffer videos, webpages takes more than 5 seconds to load. Upload speeds are faster than download speeds...
Cant play multiplayer games as connection drops out mid way and constant spikes in ping.
Will 100% not be going with talktalk again.
Reviewer
Koala
Location
Central Belt, Scotland
Date
08/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
When we renewed, they renaged on our contract and started charging more, stating they'de 'agreed to a contract that didn't exist' and then signed us up for another way more expensive, which we renogotiated (took about 3 hours). After a few months of blips it settled down until our phone line went dead and for a few weeks we had no landline. I then had to spend over 2 hours trawling through all their questions to book an engineer and then the fault mysteriously dissapeared 2 days before the engineer came so I had to spend another HOUR, just to cancel the engineer. Now our phone line is down again! I tried to cancel the contract and after being on for over an HOUR, finally gave up on the chat, telling them I was fed up waiting for them to set the cancellation in process and closed the chat. They've sent me a shirty message saying that if I cancel my mandate it does not constitute a cancellation and they will continue to bill me and arrears will show on my credit record. My Dad is in hospital, possibly dying and they're keeping me on a frikkin chat for a hour and STILL NOT CANCELLING my contract with them. My Mother can't get me on my landline and she hasn't a mobile so if she needs to call me its costing her a fortune. This company are despicable. I'm going to BURY them in complaint letters, the most inept and unethical company I've ever had the displeasure of dealing with
Reviewer
Islam
Location
ROTHERHAM
Date
07/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unfortunately there's no option for zero Star, the Internet speed is terrible and has been so for several months, tons of calls to customer service, mostly overseas agents with a very weird attitude!! And no real solution, a temporary fix for a couple of days then it's allover again. Will definitely move to another provider once my contract is over and have been in full consciousness advising everyone I know to stear away from this provider.
UPDATE1:
In reply to their response below, I spoke to customer service, we have tried all the stupid tips they suggested as I did before, nothing worked, then they sent a technician, as they did before, and lucky me, I had a stable net for a couple of hours, now I am back on my mobile hotspot again, thank God I have a decent internet provider on my mobile phone. They just buy time so they keep collecting bills to the end of my contract, which is luckily coming soon!
UPDATE2:
Fourth time an engineer coming to my house to fix the Internet in few weeks, this is a joke not an internet provider, the worst experience I have ever had!!
Following 4th complain due to absent internet (not a slow net, absolutely no net)!! I have been on the phone for 57 min before I gave up and hang up...from one agent to the next, all essentially useless, esp the one who suggested that it's a good opportunity to extend my contract cause they have a good offer! Can you imagine how stupid is that suggestion when you call to make another complain, FOR THE FORTH TIME IN FEW WKS!!!
Last update:
After being so fed up of their endless bull####, I wanted to cancel my contract!! They said I must pay a contract breakage fees!! They admittedly say we are sorry for offering you sh## service, sent 4 engineers with no benefit whatsoever, but if I want to break a useless contract I must pay breakage fees, if this is not simply stealing money out of your pocket then what is this called?
Reviewer
Sebby
Location
Date
01/02/2024
Comments:
I would not give any stara to talk talk as they are they worst broadband. I've had no Internet for past few days and have no connection. **** Internet. Would never recommend to anyone. They had turned my Internet off saying the are fixing the issue. So I am paying £28 monthly and most of the days get no Internet. Do not trust talk talk will be changing soon
Reviewer
Barbara jackson
Location
Coventry
Date
31/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE Talk Talk. After a decade of being with them an engineer removed my mums landline, she had Alzheimer’s so phone essential. Over 30 calls, DMS on Twitter, text talk and inept complaints team failed to stop them over charging 70 a month for a 27 contract. Failed to connect with eero and no help. Call centre is noisy and staff can barely understand and every department says they can not do anything about it. Talk Talk will not survive the appalling decline. Do not use. They take money off vulnerable old women and offer no Service or help despite claiming they will refund and send vouchers. If I’m are aware.
Reviewer
Andrew
Location
Gainsborough
Date
29/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Appalling customer service, give yourself a break, choose another provider.
Reviewer
Ariane
Location
Devon
Date
27/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If only there’s 0 , that i would give, they dont even deserve a 1!!!!! Stay away from this company . Theyre like scammers!
We moved to new address recently and called TT ahead of time, the agent said no same service available in the new postcode. I wanted to cancel as we like the amount we were paying for the service we had. She offered for me to stay with them and give me fiber 65 instead for same price we are paying before and 1st 3months free ! But she cudnt make those changes as the new account has not yet been activated. She said tol call TT once new service is up n running in the new address.
So enginer came yesterday and install the service, no issues, then i called today as wat the previous agent told me to do so, to inform them about the adjustment etc.. ive had the WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!! its started okay then later the 1st agent kept putting me on HOLD, after an hour on the line , a different agent got back to me without any idea why im with him!!!!!!! So i ended up explaining again n again , went thru security questions again, then he put me on hold again for almost AN HOUR! Just to tell me about an issue that im not complaining about!!.. so he ended up transferring me to the loyalty dept , which call lasted for almost another hour!!! And had no idea whatsover about whats going on! So again explain EVERYTHING FROM THE START!!!! She seemed not very engaging and enthusiastic to talk to. Anyway, she said that SHES NOT ABLE TO GIVE WHAT THE PREVIOUS AGENT OFFERED ME! So why the hell they put me on this new service then if theyre notbeing true to their words!!!!! The only reason i agreed to continue with them was because of wat the previous agent offered!!!..
You CANT GET A HOLD of a proper customer service with TT, someone who will try to assist you and solve your queries, i ended up shaking out of anger because of my HORRIBLE experience!!!!!
Never again!!!!
Reviewer
Amar
Location
Newcastle upon Tyne
Date
23/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Rubish customer service, all lies, fake promises, been trying to solve my issue for two weeks , didn’t get sorted, everyday had to spent 2 hours on chat to be able to discuss and explain the situation but they transfer to a different department and never get sorted, i asked manager to call back they gave me 24 hours to call, but now its 5 days never get any call, i called again and asked for the manager, i have been told manager will definitely call but after another day i never received any call, sent email to make a complain, they said someone will contact me but after a week still waiting for the reply, never ever going to be a talk talk customer again, never recommend
Reviewer
sgibson
Location
Singleton
Date
14/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish service. Going round in circles constantly. I live in a small bungalow and have constantly been online to the chat trying to resolve the slow/No internet. They tried to make me pay £85 for an extender. I've had engineers out and their resolutions made zero difference. I have now requested a call back to close the account. I even upgraded my mobile phone to try and resolve the issue but this has made no difference at all. There are 2 mobile phones only in the house that use the wifi. No gaming consoles or smart tv. Rubbish rubbish rubbish. Would not recommend
Reviewer
Alan Edwards
Location
Aberdeen
Date
01/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
For anyone who is thinking of taking up the offer of Fibre To The Premises - let me share my experience of incompetence and unacceptable customer support from Talktalk.
In November 2023 I signed up to Talktalk full fibre 150 with VoIP - The initial, agreed, FTTP installation had to be rescheduled due to TT failing to dispatch the necessary new router in time. On the new day of installation, it was discovered that TT had not included the Digital Voice Adaptor, which is needed to provide access to VoIP for my house telephone. TT assured me that one would be expedited - it took 5 days to arrive, during which, we had no home telephone connection.
After two days of good Internet, and telephone operation, our telephone connection
developed a fault - we could neither make nor receive calls.
Throught December 23, I spent numerous (unsuccess) frustrating hours on online text chat, and telephone conversations, with different TT support staff members, with promises to log the ongoing fault for further investigation. I was promised follow up calls, from Managers, and a new router - none of which ever materialised.
The TT staff I interfaced with were polite and friendly - but, incompetent. Because when I finally connected to someone who knew what they were doing, the problem was fixed within minutes.
Bottom line is - we were without a telephone for much of December 23.
I have been a Talk talk customer for several years - but, this experience has left me totally disenchanted with them.
Reviewer
Silvia
Location
South East England
Date
29/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Would not recommend this provider to anyone. Customer service poor and complaints department can even hang up on a customer.
Reviewer
Irina
Location
Coventry
Date
27/12/2023
Comments:
I moved to a new apartment and I have NOT been able to connect to the Internet since 11/12/23, I correspond in WhatSAPP, Messenger and with the manager on the TalkTalk website, as a result I remain without the Internet until January 3. Even though I don't use the Internet, I continue to pay the bill. I am sure that at the end of the contract I will change to another provider!
I would NOT recommend this company to anyone!
Reviewer
Paul burne
Location
Uk
Date
22/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By pass this company they installed wifi but never reconnected my phone so cost me £3000
So I will take talk talk to court to recover monies and change providers.
Reviewer
David Ebbs
Location
Bristol
Date
18/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I've been with TalkTalk far too long. A submitted a Trustpilot Review last year speaking of their abject failures at Customer Service and their promises that they simply don't keep. Try to resign and they give you a 'Credit' and a new contract that merely locks you into them again. I copied and paste my complaints from last year and TalkTalk copied and pasted their same derisory reply.
Stinking, odious Company.
Reviewer
Scott
Location
Leeds
Date
03/12/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Terrible customer service, can't even understand there accents, also every month my bill was more than I expected even tho I was told I was on a fixed monthly payment amount. Was charged for extras I never got or asked for !!!
Reviewer
Bis Subba
Location
Ashford
Date
30/11/2023
Ratings
Satisfaction
1.00 stars
Comments:
"Please avoid the same mistake I made with Talktalk. They can ruin your experience. After the contract ends, when you leave Talktalk, they might generate a small invoice under the admin heading. If you attempt to pay online, they might block the payment completion. Eventually, they'll involve a recovery company and report to the credit record agency (equifax.co.uk).
I completely terminated my association with Talktalk on May 7th. I ensured that everything was in order and specifically inquired if any further actions were required. They assured me that everything was settled, and I was disconnected. However, just two days later, they generated a minor invoice for an admin fee of £8.72. I tried to pay it promptly due to its small amount but was unable to proceed as they had already partially blocked my Talktalk account.
Subsequently, they engaged a recovery company, and I received a letter. I immediately settled the payment of £25. Despite this, Talktalk reported this incident to the credit records, severely impacting my mortgage application process. I've made numerous calls to Talktalk, but their unhelpful and unfriendly demeanor persists.
While I subscribed to Talktalk for broadband services, I never received the promised broadband speed that I paid for.
In my opinion, Talktalk's business practices lack ethical standards. I strongly urge the financial ombudsman to investigate Talktalk's services to prevent others from becoming victims like myself."
Reviewer
Beth Holmes
Location
Poole
Date
30/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid this company at all costs. I have specifically made an account just to write this review in the hopes people will avoid this company. Our account is in my partner’s name but I have been dealing with the ongoing issues we have been having with TalkTalk.
To start this review off, I had booked Monday 27th November off work to be around for a CityFibre engineer that was booked in to change our line to fibre in the AM slot of the day (8:00-13:00) which we had been informed about by a TalkTalk letter and several emails and texts. On Monday at 14:00, after waiting around all morning for a no show engineer, I decided contact TalkTalk about this and to see where the engineer was via chat. As I go to do this, and out of interest, I check our broadband speeds through the TalkTalk account as our internet as been slow. I then find out that our speeds are at 8Mbps rather than the guaranteed speeds we are paying for of 29Mbps. So I now had two issues to resolve with them over chat. After nearly 2 hours of back and fourth I get confirmation of:
1. There is a fault with our external line outside of our home which is causing this issues with our broadband speeds but not to worry, they will get an Openreach engineer out to fix this first thing the next day AM slot again (Tuesday 28th November 8:00-13:00)
2. They are really sorry but the engineer just won’t be turning up today due to more work being required before they can install. When I queried when and how this had been communicated to us so that I didn’t have to book a day off, all I got was that they were sorry this wasn’t communicated to us and that CityFibre will be in touch by end of day 4th December to rearrange the appointment
So now we get to Tuesday 28th November where my partner has stayed home for the Openreach engineer that will be showing up to fix our faulty external line. Unfortunately, yet again, no engineer turns up. Back onto the chat I go to query this again. After another painful hour of back and fourth I then get informed that the booking was not successful. So again, I query who communicated this to us so that we didn’t have to wait around at home for yet another no show engineer. Yet again, all I got was empty apologies for the lack of communication. They then very kindly rebooked this engineer visit for today, Thursday 30th November AM slot 8:00-13:00. I go online this morning to confirm it is all booked in okay as since this was booked and confirmed as booked in the chat, we haven’t had any confirmation of the visit. Again, after a relatively quick 30 min chat, I am assured the engineer is booked. I decided to contact Openreach directly just to see if they have an appointment booked for today at my address, to my surprise, no appointment had been booked. And so, for the fourth time this week, I go back onto the chat with TalkTalk (with each chat transcript being emailed to my partner so we have an official log of all of this) only to have them give me empty apologies for lying to me after yet another hour of slow back and fourth.
I have now tried to raise an official complaint and to be truthful, I don’t think it has actually been logged. I am also now currently waiting on a call back from a manager within 24 to 48 hours time… This is if they even bother to ring me! But trust me, if they ring or if they don’t, this review will be updated either way.
So, we are currently running on a broadband that is not running on the speeds we are paying for, and we are waiting for some elusive engineers to turn up and fix the line TalkTalk have admitted themselves is faulty and install our new fibre line.
All in all disgusting service but at least they are consistent in lying and wasting my time. I have informed them that in the meantime, while I wait for a call back from this manager, I will be scouring through Ofcom and our contract with them to see what our options are with paying for a service and a “guaranteed speed” that TalkTalk are currently aware they are not fulfilling and have made no attempt to fix.
This is our first time with TalkTalk and without a doubt, it will be our last.. Don’t make the same mistake we did by choosing this company.
Reviewer
Lyran
Location
Wolverhampton
Date
29/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Three weeks ago the wire on the outside become frayed hence I have no broadband I've been on the phone nearly every day for a solid two weeks firstly the customer service department are rude and arrogant they don't listen to round in circles and are always seem to be happy in trying to get me to leave TalkTalk anyway I've wasted over four days waiting in for a no show engineer then I get told I'll get a phone call of engineer and I don't then they say engineer has phoned and been whilst I'm waiting at my residence to which my doorcam says otherwise plus my phone records have no record so they also consistently lie and they always apologize and say it's there mistake. I'm still waiting it's three weeks and I still have No broadband ironically they take the bill out of my account for services I have not got. On top of all this the staff consistently got my name wrong even when put right and one lady says her mother has same illness I have that's why she apparently understands and went onto say her mother didn't need broadband which is completely irrelevant very very rude. It's a shame because up until this I was very happy with TalkTalk now I'm not and I may take legal action now especially as I record all calls!!
Reviewer
Alison
Location
Ballymena
Date
25/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wont Print Reviews we notice Bad Bad Service Our Engineer has said our speed is Wrong No Reliability All our Problems are With The Provider Talk Talk Poor Poor
Reviewer
Pete
Location
Salisbury
Date
23/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wont care dont care attitude towards customers, read technical information from a script and ignore engineers who tell them fault is with talktalk systems,strongly advise if you want broadband for Christmas dont let these MORONS install a full fibre installation.....
Reviewer
Nic
Location
Manchester
Date
21/11/2023
Ratings
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Terrible service. I’ve been with talk talk for over 5 years the house move was a disaster. I did the house move online because it’s so difficult to find a number to do it over the phone. Someone took a day off work to wait in for an engineer only to discover after he didn’t turn up that the move had not even been registered at your end. This resulted in another two week wait for another engineer to come out and another day off work. (Also a month with no internet that we have payed for). I waited in all day for two different engineers to no avail. Far too much time wasted on admin, phone calls (international call centres with very basic English exacerbating frustration) and time off work for me. Would rather pay someone else more money for a better service. Overall a very poor performance.
Reviewer
Alison
Location
Ballymena
Date
20/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Useless Worst Broadband Such bad Reviews As you say Yes Crawl along with a Snail`s Pace This just isn`t a service
Reviewer
Alison Esler
Location
Ballymena
Date
19/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Just awful Freezes Useless Service Speed A Hearse is Quicker Just a bad terrible Broadband Can see why its not rated highly As you say Crawling at a Snail`s Pace Do Nothing about it Either
Reviewer
Dave
Location
Brockenhurst
Date
19/11/2023
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
2.00 stars
Comments:
Well I am a TalkTalk veteran/idiot!
As my wife constantly reminds me this is the 2nd time in 5 years that I have had to ditch TT and go back to BT.
Starting with the positives, the set up goes ok and (as I only live 100 metres from the BT exchange) I get high speeds.....when its working. However we are plagued with seemingly random drop-outs
For example I got up at 6am this Sunday (ie the quietest possible time) to watch the Grand Prix this morning and suffered 4 drop outs in the space of 90 minutes which ruined the race.
TT is fine for my elderly mother, but If you run your own business, do a lot of imporant zoom calls at home, or play deathmatch COD then I really cant recommend this service - never mind the fact that their "Customer Service" rely on the very generous (and presumably free) help of other users on a web forum.
Back with BT, at least you cant get fobbed off with "their may be a problem with the line".....as its their blooming copper lines!
Reviewer
Banita
Location
Manchester
Date
16/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had very bad experience with tak talk broadband started contract and service on 3rd November 2023 and to cancel on 16 November 2023 just after 13 days of my service start. As they said with in 14 days if you are not happy you can cancel for no any charges. I called them on 13 day of start contract asking for cancellation they for more then 1:30 hour make round & round offers. But didn’t accept because I didn’t trust them. Then they started asking me £170 something pence early termination fee for no reason when I didn’t accept they said our complaints team will call me with 48 ours. In which i will exceed my 14 days and they would ask me early termination fee. To continue with their poor service of internet i seen ever.
Reviewer
mary
Location
york
Date
13/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Terrible!! After 4 months of taking over a contract, hours spent on the phone they continued to not register our account. Absolutely diabolical
Reviewer
Chloe
Location
Manchester
Date
09/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the worst broadband company ever. if i could give 0 stars i would. Moved house and for the first 3/4 months i had no wifi because the engineer didnt connect the wires properly. Finally sorted the issue after several phone calls and months of waiting. To then be given a dodgy wifi box which disconnects / cuts off anytime i move the box or touch it. I have phoned talktalk for months and done several tests over and over again and the problem still hasnt been solved. Asked could i cancel my plan and they said yes but i will have to pay a cancellation fee of £70 when they've had enough money off me. absolute joke. DO NOT JOIN!!!
Reviewer
Mike
Location
Wraysbury
Date
08/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As a customer for many years, I can’t really express how poor the broadband reliability is and has been. It’s simply atrocious. I actually don’t think the problem is with Talk Talk. I believe it’s the phone line to the house. After changing routers three times and running through fault finding procedures at least four times, Talk Talk always tell me there is no problem. The speed regularly drops to sub 2Mb and drops out completely once an hour at the moment. It can recover temporarily but the problem always comes back. I remember the Outreach engineer, who was up a nearby telephone pole making repairs, telling me he was surprised we ever got any broadband service at all (due to the condition of the lines). So what should we do ? Talk Talk take no responsibility. Outreach says contact Talk Talk. What a great system we have created in the UK. Would changing service providers fix anything ? Now fibre is in the area. Time to upgrade. But not with Talk Talk.
Reviewer
Kirsty
Location
Doncaster
Date
08/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Stay Away!
I've been with talktalk for around 2 years! What a nightmare it has been, their online site barely works, customer service is disgusting and I've had to contact them many, many times! Their internet isn't the best, super fast at first then 6 months down the line it's lagging and buffering for everyone yet Ive always had fibre, prices are far from worth it, my box has recently broke (no fault of ours just would no longer connect) what a nightmare it has been, had to contact multiple times asking for help, updates etc all I ever got was turn it off, reset it, etc, I thought I was waiting for an engineer after contacting them 3 days later they said its not broken they've restricted services due to non payment, I refused to pay until my internet was fixed as I knew it was broken after a 2 hour phone call they told me yes it was broken and they'll send a new box out, new box came today which is 6 days later as soon as it turned on and showed a white connection light I made payment, they're now refusing to unrestrict my internet and now all of a sudden they're billing and recent transactions is unavailable but everything else on the site works fine! I've sent them screen shots of the payment etc, spoke to 4 different people at different times, they're not bothered half of the time they don't even read the message I've sent them properly, I've been without WiFi around 12 days now it's ridiculous, this isn't the first time I've had problems but this is the last time I will have honestly, do not waste your time and money constant nightmare
Reviewer
Darran Green
Location
Pontypool
Date
07/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor internet in location. Queried whether standard package
(about 26mbps) could be improved. I made it clear that internet not great in area. Was assured by an advisor I could get much more speed if upgraded to Fibre 65. I am still getting 26mbps. They take you around in circles when complaining. Needless to say I have cancelled after a couple of days and switching providers. Talk Talk are all talk and no action. They are rubbish.
Reviewer
Sam
Location
North Yorkshire
Date
04/11/2023
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Thought I should leave a review as all the ones I'm reading are negative. Coming up to the end of an 18 month contract with TalkTalk and it has worked superbly throughout. Speeds are as advertised for my area, and dropouts I can probably count on one hand.
Reviewer
Justin Toolan
Location
Leicester
Date
28/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
We were looking for a new internet provider and a representative from Talk Talk came to our door to ask about the new service that was being offered in our area.
After a conversation we decided to go ahead with the service,we were promised that we would have 3 months free service which would allow us to disconnect from Virgin media and we were happy to proceed.
Now after approximately 2 months our service has been cancelled due to a unpaid bill of 54.00 roughly.
I’ve spent just over an hour on the phone with them and they said they have no notes on our account to confirm this.
We have a contract and the first person i spoke to said that we did have this as a new customer.
We now have no internet connection and have used most of our mobile phone data and have still no service.
Poor Poor Poor service and i don’t want to say but i feel like we have been lied to.
Reviewer
Mike Hutchison
Location
Dundee
Date
28/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These people are the worst. Do NOT under any circumstances sign to them. My broadband developed issues out of nowhere. I used their tools for troubleshooting and that resulted in their sending an engineer out. That engineer diagnosed the line was wrongly set up and fixed it. TalkTalk added a one off charge of £75 plus 20% VAT to my bill to fix their issue.
Reviewer
donal mclaughlin
Location
ballycastle
Date
26/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
upgrade other day the router was left on the floor in the corner of a room in the middle of 10 other pieces of electrical equipment No forewarning that the landline would no longer be working ONline help chat an absolute disaster
Reviewer
Tony
Location
Leighton Buzzard
Date
20/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Firstly I would like to start at point of sale , I will explained that I would not be
in the premises until the 30th October so they decide to arrange an engineer for the
20th also send the router for the same date , nobody is at the premises until this time !!
Secondly using the many departments to get through to the right possible is near impossible three hours later spoke to someone that understood what I had asked . departments always busy so good luck with that cancelled the account in the end thought if I ever had a problem forget it no chance.
Reviewer
Gohan Mida
Location
Birmingham
Date
20/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Complete trash always keeps turning on and off i call the company and the people on the phone straight up rude and not having any manners never switched to a different boardband faster complete garbage
Reviewer
Caroline
Location
Liverpool
Date
18/10/2023
Ratings
Satisfaction
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sick of seeing the twirly circle. Absolutely crap. I'm stuck in a contract as soon as it is up will be leaving
Reviewer
Eric Gardiner
Location
Derby
Date
17/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Having had five price increases off Talktalk in eighting months I found a much better deal.When I phoned Talktalk to cancel,with them what they would do is cut me off each time arfter phoning six times i got someone to talk to me.To me they are a terrible company to treat someone like that.
Reviewer
Massimo
Location
Newcastle
Date
15/10/2023
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The worst WIFI company, paying $50 a month just to not even be able to use my wifi properly. Anyone thinking to choose TalkTalk will be the biggest mistake. They scam people and beg them even face to face to choose their services LOL NEVER CHOOSE THIS BS COMPANY.
Reviewer
Alex
Location
Basildon
Date
14/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet connection issue
The internet stopped working. They weren't able to find the issue and after 5 days they booked an engineer. After the engineer checked the line he told me and I quote " Your line has been CEASED by mistake. Your provider needs to UNCEASE your circuit and switch it back "
After chatting with 6 people on talktalk customer service and 6 different departments they were unable to find the issue.
They refuse to send me a deadlock letter or to confirm talktalk is a CISAS member.
Worst customer service, worst ISP. If I could rate 0 stars I will do it.
Ofcom reported, next will be CISAS.
This issue was first reported on 21.09.23 and still not resolved.
Talktalk keeps billing me without providing service, still delaying to send a deadlock letter or cancel the contract without exit fee.
AVOID talktalk.
Reviewer
Allison Gale
Location
Bedfordshire
Date
14/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had four separate issues with talk talk where I have lost connection or had no speed. This one been going on for two weeks. For this one alone I have spent hours on their chat and telephone trying to sort out and get an engineer from outreach to attend. 2 weeks without broadband. They are unhelpful and and on the chat is the worst as they ask the same questions over and over again. It takes at least 45 minutes then they say I run a test.
Reviewer
Robert Paton
Location
G72 8GB
Date
13/10/2023
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Got it installed today dropped out after 5 minutes. Absolute garbage
Reviewer
Carl
Location
Uk
Date
10/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
My elderly mum was being pestered by talk talk to upgrade to full fiber broadband. After refusing to do so, they cancelled her contact without informing her, no email confirmation, text or letter. After speaking in the phone, I asked to speak to compliants, then once through to them I was put on hold and promptly disconnected. No even a call back. This is what you get from talk talk, please be aware there customer care after you've singed up will leave you exasperated and perplexed. Call center based abroad doesn't help. Stay well clear, you'll only be disappointed.
Reviewer
Andris Eglons
Location
Basildon
Date
09/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Bad all around, communication with robot on chat is entertaining . Moved in new house given 4 weeks notice when i need broadband . Guess what i got broad band 8 weeks later. Unreliable , not keeping promise and now my broadband connection just breaks up every 24 h .
Reviewer
Jim Hollyoake
Location
Northants
Date
09/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had a fault and they were so opaque and reactive in their communication. Indicated I would get compensation 30 days after the problem was fixed but was then told I wasn't eligible. Awful company!
Reviewer
Matthew Brady
Location
Newcastle
Date
08/10/2023
Ratings
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Probably the worst customer experience with TalkTalk - I was on their chat for almost 8 hrs - I was on a call for almost 2 hrs
They just pass me around and not helping - they left us without broadband
0/10 service - I'm still trying to cancel but they have to call you back - you can't call them - this is a scam people, stay away from TalkTalk
Reviewer
Debs
Location
SP28JF
Date
08/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Prepare for your life to become a living hell if you take out a full fibre installation, missed appointments lost routers faulty equipment, customer services no knowledge technical skills or desire to solve customers problems,you will waste hours and days of your life,waiting for untrained so called engineers to come who don't bother,spend hours on the phone texting live chat being misled and lied to,if you dont want internet connection for weeks on end then join talktalk
Reviewer
David McAuley
Location
Kettering
Date
04/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I’ve ever come across. When things work everything is fine but beware if something goes wrong.
On Monday a team from city fibre turned up to fish a cable from outside my house to the road. I was told this wouldn’t affect my internet or phone. How wrong I was, as I have had no phone or internet connection since. An engineer was supposed to be installing my fibre broadband on the following day so I took a day off work. The appointment was 1-6pm. I waited in all day and nobody came. I called talk talk and they said the engineer had been and couldn’t do it for reasons unknown. I have a ring doorbell so I know that was a lie. They have now told me to reschedule an appointment. The next appointment is a month away so I am without internet and phone for a month. I’m going to sign up to a different company. I have been on the live chat for over 4 hours and 2 phone calls for 3 hours and they still haven’t done anything to help get me connected when it was their incompetence in the first place. DO NOT USE THIS COMPANY
Reviewer
Allison Gale
Location
Bedfordshire
Date
03/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have had three connections issues in the last month. Lost 4 days of work. Talk talk have ran 7 tests before they were willing to send an engineer and now still no connection. Been on their chat for hours and them asking the same questions over and over again. I am so fed up and they are unhelpful and will not help. Still no connection and still no engineer. Issue been going on repeatable for months. This is the worst one as no connection for 4 days. Although apparently someone will ring me on the 6th October. Terrible am so upset, need to work and can’t.
Reviewer
Victoria
Location
Hampshire
Date
02/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Save yourself the stress and get your internet elsewhere.
Upon moving house it took ONE MONTH to get any internet connection and that is only due to a very switched-on, helpful Openreach Engineer!
I had a whole month of constantly having to chase TalkTalk for updates and support. I had to take 2 full days off work as they could not offer me an engineer appointment outside of most peoples normal working hours. The first scheduled appointment, the engineer didn't even turn up and the second appointment, I had the engineers here for 10 minutes, whereby the told me the problem was external and they could do no more, I then had to chase for nearly 2 weeks for TalkTalk to book an Openreach engineer who came out and was shocked at how I have been treated as a customer, who said they weren't at all busy and that I should have been provided with a far earlier appointment.
I have had to travel into work unnecessarily for one month because I have been unable to work from home due to TalkTalks uselessness as well as had to continue to pay for a service I haven't received.
I have had numerous calls booked in with a manager to handle my complaint and I have received no calls, only texts pushing said call back and back.
Save yourself the stress and do not use! Find someone else reliable and competent. As soon as my contract ends I will be closing my account. And in the mean time I will be putting in a lengthy complaint to Ofcom.
Reviewer
Sharon Cushley
Location
Hamilton
Date
27/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Avoid at all cost. Worst company. Never have I ever experienced such a pathetic firm in my life. Never ever sign up with them. Nightmare
Reviewer
Bethan
Location
London
Date
27/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could rate 0 stars I would. Since the 30th October (28 days ago as I'm writing this) we have made 13 points of contact with Talk Talk. After being past from person to person to person, and almost 8 hours in total of conversations, our solution has still not been resolved despite all of our problems starting due to an address change that was not requested. Terrible service all round. I do not recommend using this broadband service.
Reviewer
david slynn
Location
stonehaven
Date
26/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
promised £50 voucher on joining never got it complained still never got it on renewal i complained about price offered 30% discount why could they not have offered this before just had an email re returning equipment no packaging labels sent to return equipment absolutely rubbish
Reviewer
Martin
Location
Walsall
Date
26/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling service, charged me for a phone line which I didn't ask for. Was very difficult to cancel, took three attempts to finally get it cancelled. Charged me for years over £45 a month because I was out of contract but hadn't told me that, that was the case. Quite happy to take the money from me but offer deals from £20 a month once I did cancel. Reward your long-term and loyal customers not charge them more. Service was like living in a cave in the living room as well, where the modem is... I could never talk talk to anyone on the phone at any time of the day.
Reviewer
Louise
Location
Blackpool
Date
25/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Customer service is abysmal . On hold for over an hour and then cut off another time 40 minutes and issue not resolved . Passed from pillar to post and not sorted. Internet is down and talked to 3 tech agents on live chat over the space of 6 hours all have different reasons non of which were right . Don’t understand what we are pay £33 a month for ??
Reviewer
Nic
Location
Tamworth
Date
18/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service, worse company I’ve ever dealt with. If I could have given zero stars I would have
Reviewer
DareDevil
Location
London
Date
16/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched from Fiber 35 to Fiber 65. Had to pay an admin fee of £30 for doing so. After i confirmed that the line was switched there was no increase in speed whatsoever. I told them i want to switch back to 35 and they said i had to pay another admin fee for £30. Poor service and poor quality.
Reviewer
Ros Davies
Location
London
Date
16/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service. This bunch of shysters are obstructive, dishonest and care not one bit about people’s circumstances, only about rinsing every last penny from them. I am a disabled customer and have been trying for months to get on their ‘social tariff’ (which they pretend not to know about) sent evidence that they deny receiving and have just sent me an increased bill! I have spent many hours on the phone and been told blatant lies and been passed around from department to department to the point t where I have cried in frustration. Absolutely dreadful.
Reviewer
S
Location
Watford
Date
13/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Let me tell you about my experience with Talktalk: I work as a doctor and part of my job is done remotely, surely fibre connection of relatively good speed is necessary for me. I recently moved to a new building of 2 floors and approx,10 apartments within M25 area. The address I declared in the conversation was in format: Flat X, 1 Y, Z postcode. It was possibly recorded by talktalk as Flat X, 1Z - such an apartment doesn't exist, the building does and is 5 min walk from mine, mine has a separate name and flat numbers, unlike any others. Overall what I mean it is difficult to confuse the buildings.
I am certain I recorded the address correctly - I got my eero device from Talktalk via Yodel company.
So when I spoke in the middle of August to the representative, I was told my internet will be ready for me to use it on 31 August the latest, but possibly sooner.I was told in the initial agreement when direct debit was set up that the engineer will come to my building. I was aware and made talktalk aware there is already their Box in the building -one of the neighbours uses their services. I had no confirmation of such a visit from an engineer and on 31 August I was told my internet is operational. I called talktalk helpline and spent 3 hrs trying to locate devices they told me about in the building, I was assured engineers would come until the end of the day (never happened and they have not been booked). Eventually, it was discovered the box was installed in a completely different building (not even a neighbour).I was put to the complaints department, where I was told I would have call from the manager on 5 September. That didn't happen. I used chat again and was notified that I would get call from the manager on 7 September. That didn't happen. When I contacted them again the same unhelpful agent started to lie/gaslight me that no such thing was declared to me and that I didn't understand what they said. In response, I presented screenshots I have been keeping of every exchange I had with them, in the end he refused to provide date of a managerial call. Meantime I have no access to the internet, I can't work in public places due to confidentiality issues and I don't have the ability to secure separate quiet clinic area outside my regular hours. So overall I lose remuneration, patients lose care and talktalk stays happy not providing internet and invoicing me.The whole situation is extremely stressful and as I already work under huge pressure, have to deal and spend hours (overall approx 7) trying to convince someone to take a simple action. I was told managers won't speak to me as they are not front desk workers. I was told that I can't make more than one complaint when I wanted to complain about how my complaint was being handled (I was misled twice and was in expectation of managerial call as declared by their staff). I obviously have screenshots of conversations I had with them proving what I say. If the national healthcare system worked like talktalk in my case, you would get a stranger's surgery and and a shaman for consolation. update 1: on 08/09/23 I got a mail asking me to assess how a call from TalkTalk went, This call never happened, there have been no unanswered calls and no voicemail. After that email I feel inspired to post this story whenever I can.
Update 2: representatives from this site writing PM me for assistance: obviously I PMed them, gave my complaint number, on 11/09/2023 was told that there will be a call on 12/09/2023 between 4-6PM. Obviously nothing happened. This was 4th time I was misled about a call and x-th time somebody in the company declared something that didn't happen
Update 3. It is now 12/09/2023 I have now been charged 40GBP for nothing, as no service was provided whatsoever, what am I paying for ??? I tried to contest the payment, only to learn that it can only happen to debited accounts. The automatic payment was set up upon joining talktalk. I feel my customers rights have been abused left and right. I am now willing to share my story with everyone who will listen!
Reviewer
Catherine
Location
Northern Ireland
Date
12/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke of a company.
I have been with Talk Talk for years now. My first contract with them seemed to be a good value for the money and I was happy with this. Once my contract came to an end, my bill doubled in price. I would have been happy with this if the service provided was actually decent, but their internet connection was pathetic, so much so that I couldn’t even connect to it when upstairs in my small home.
I decided to switch broadband providers and began the unnecessarily long process of cancelling TalkTalk.
After googling their cancellation process, all seemed pretty straightforward as I was not in a contract with them. I was WRONG.
I first rang in May to do this and was unimpressed when I was told I would have to wait 30days for it to go through and therefore would have to pay an extra month- not what is suggested online.
I let them know I was unhappy about this and was told I’d be contacted on a given day at a given time.
I waited for their call but they failed to stick by their own date and times and unfortunately I missed them.
I was then contacted about my complaint regarding the cancellation but I had no interest in following through as I just wanted to get out.
Fast forward a few months and my TalkTalk account is still active and bills are piling up?? I rang again to sort this out and was on call for nearly 2hrs and spoke to 3 separate individuals.
The first member of staff listened to my issues and reviewed my account, telling me she could see that I hadn’t been actively using their service for so many months and that these bills would be removed which I was very appreciative of.
Next member of staff was to cancel my account (again.) he put this through fairly easy and from this I was aware that I had to pay 2 bills for both times I’ve tried to cancel. I wasn’t 100% with this but just wanted to be done.
3rd member of staff then informed me that my outstanding bill was just over £200.
I was not happy at all with this. To be passed from one person to the next and be told different things when all I wanted to do was cancel my account.
They are so unclear with how it works and it would seem that your outcome depends on which customer service rep you speak to as they all are using different rules.
0/10 experience with a useless, greedy company
Reviewer
Jessica Campbell
Location
Oakley
Date
05/09/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Firstly if I could give 0 stars I would the only redeeming factor of this company is a man I spoke to on 08000491402 at 1418 Tuesday 5th of September postcode KY129QT (incase talk talk read this review)
I am a 21 year old with autism and struggling with social situations and my carer usually deals with things like this for me but when I decided to call talk talk today as I had sold my property back in April of this year i attempted to cancelled my account I phoned on 3 occasions to have this done and on the second last time I paid 138.46£ and that was to close my account. This was in may. My credit score had been ruined as they failed to tell me about another payment that had to be made (which I didn't find out until later on the last call) so as I phone today on +443451720088 here I spoke to a woman at1404, was the rudest most unhelpful and hostile person I have ever spoken to on a customer service line for any company, refused to let me speak to someone else/manager Inpplied I was a lair and said that my account wasn't closed (which was confirmed but the second man that it was) and I hadn't paid what I needed to pay. - an additional charge that wasn't explained on the original call of the 138.46£ payment. Because of her I will never use or recommd talk talk to anyone ever again.which is a shame as the man who did help me was the loveliest and most helpful person ever and was very patient as at this point I was upset and crying. I accept my wrong doings as I swore but this was after the abuse I had already received over the phone that got me to that point. I'll not be back.
Reviewer
Gabrielle couzin
Location
Edinburgh
Date
04/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Talktalk claim we are locked in a 18 month contract while we never consented for it.
There are many other customers in that situation, look for it on their community website.
They are now asking us to pay early cancellation fees because we are moving abroad.
Feels like a scam and their customer service team is horrible to deal with.
Do business with good companies - talktalk is not one of them
Reviewer
Philippe Pradere
Location
London
Date
01/09/2023
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting company, they offer deals as if it was a scam, all 4 better value deals i have agreed to have been rejected for the last 6 months after spending hours on the phone and bot service. Guarantess after guarantee from their so called experts from switchboards across the world.
Their complaint department is a joke and offered me no understanding but gave me again a guarantee the last and fifth contract will go through...
How long does it take to get a better deal value, who knows because they certainly don't.
Reviewer
Maverick
Location
Lancashire
Date
18/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Navigating the TalkTalk Tangle: A Grand Adventure at 80!
So, here I am, an octogenarian explorer, weathered by time, battle-scarred by experience, and armed with the uncanny ability to spot a broadband mirage. Three plus years hitched to the TalkTalk rollercoaster, and let me tell you, it's been a ride!
Their internet waltz is a masterpiece, a symphony of drops and disappearances, leaving me hanging for minutes that stretch like a cat's afternoon nap. Day or night, it's an equal-opportunity vanisher. I call 'em up, thinking they hold the secrets of the digital realm, only to be met with bewildered shoulder shrugs. "Fair usage"? Mention that, and you'd think I was waving a red flag at a bull. They steer clear faster than a cat avoiding a bath.
The money game, though, that's their jam. They've got a flawless memory when it comes to your bills, but ask 'em about what they've actually done for you, and you'll get more blank looks than a staring contest champion. It's a monthly ritual, a theatrical performance where they conjure fees from thin air, like pulling rabbits from a hat, only less entertaining.
Now, let's talk customer service – or as I like to call it, the "Delay and Distract Dance." They've mastered the art of scripted evasion, leaving you wondering if they're reading off a teleprompter or just speaking in some secret code. They've got more stalls than a farmer's market, and believe me, they're not shy about using 'em.
To my dear pals at TalkTalk: Save the fake apologies for your grandma's birthday party. I've spent more hours on hold than a teenager spends on TikTok, and sorry, but time isn't a currency you can refund. I've become a master of their repetitive banter, like a jukebox stuck on a broken record, playing hits from yesteryears.
Fellow adventurers, lend me your ears! Time's too precious to be squandered on the TalkTalk circus. Their disruptions are like mosquitoes at a picnic – annoying as heck and draining your energy faster than a toddler on a sugar high. So, fork over a few extra bucks and upgrade to a provider that won't treat you like a tech-illiterate grandparent. Trust me, there's a land of better options out there, and you deserve the royal treatment.
As I bid adieu to TalkTalk, I look back on the countless calls, the scripted tap dance, and the assumption that customers are as gullible as a dog chasing its own tail. This little exposé barely scratches the surface of my escapades. The iceberg of TalkTalk troubles runs deep, my friends, deeper than a mystery novel plot. And as for that single star? Well, let's just say it's shining brighter than a supernova of disappointment.
Reviewer
Tiffany
Location
London
Date
18/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have been trying to cancel my broadband for several months now and the customer service is ABYSMAL. I have called I have emailed I have done everything under the sun and to no avail. Even when the service was running it was extremely faulty and I had to swap to a different provider. Stay away from talktalk
Reviewer
Cristina
Location
Uk
Date
16/08/2023
Comments:
Absolutely disgusting the way they treat people, contacted as I had to move house and they did not manage in 3 weeks to activate the internet, several calls but I only got back “we are investigating the problem”, in the end I decided to cancel, after a month (in the meantime found another provider) I reveived a bill from them like nothing happened and I have to pay the monthly bill, called again to remind them the situation and said that my cancellation been rejected?! And I have to contact them back in 3 days and they will cancel it which this makes no sense.
Effectively a waste of time and money, no one deserves such mockery. we are people and we work and pay to benefit from some services, not to pay nonsense and make endless calls.
Reviewer
J
Location
Date
11/08/2023
Ratings
Customer Service
3.00 stars
Comments:
Horrible company.Complained many times about the speed of the Wi-Fi and the fact that it stops working out of nowhere and that it doesn’t cover the whole house,it would literally work outside my house but not my home…they kept blaming it on the router and where I lived,they made me pay for a new router I accepted as my kids need wifi to do school work I tried everything.I pay £40 for nothing as the Wi-Fi doesn’t work as it should and even when you call they will run tests and never resolve the issue always blaming it on the router and leaves you days without Wi-Fi and don’t get the hint that they need to improve their service.if it wasn’t about how stressful it is to move to another company I would have done it ages ago as talk talk is the worst ever company.
All the workers were patient and helpful HOWEVER when I had to submit the complaint the person was having an attitude saying there’s nothing the can do so they were going to close it as it’s not my fault either that they don’t know how to communicate as a business.disgraceful and embarrassing
Reviewer
John
Location
England
Date
06/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is TERRIBLE if there was a 0 star rating I would have given it that it disconnects CONSTANTLY and for long periods of time and is extremely unreliable always saying ‘internet connection failed’ when we are connected it
Reviewer
Antonio Faria
Location
Uxbridge
Date
05/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
I have never had such a bad customer service the worst I could get I'm paying 7.50 extra a month for insurance my screen is freezing and this is going on for 2 months
Reviewer
Ann selby
Location
Cm14
Date
02/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Their customer service is non existent
Their chat cuts you off constantly, they never resolve anything and transfer you and ask for your details and reason for contacting them over and over again
Still not resolved
Do not use this company!!!!!
Reviewer
Matthew
Location
Marlow
Date
02/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid talktalk, customer service is terrible. I've just moved to Swish and they called me within 10 minutes of sending an email. Talktalk dont contact you with the 48 hours they say they will.
Reviewer
Mahmood
Location
UK
Date
02/08/2023
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The customer service is awful. The online chat does not help at all. If you have a simple question, it will take at least a 30-minute call to get some unclear answer. I'm really frustrated with them.
Reviewer
Neil
Location
Fort William
Date
01/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give it 0 stars if I could. Talktalk broadband is appalling! I was with EE before and had great broadband with them, only cut out once in 3 years and that was due to a very bad storm we had. However I was paying nearly £50 a month with them so thought I would go on the comparison sites and see if I could save myself some money and Talktalk had a good sign up deal on so I went for it. Boy I wish I hadn't. I've gone from having internet that cut out once in 3 years to internet that cuts out every darn day of the week no matter what the weather is like. Multiple times a day too, and don't even bother trying to play games online with your friends because the game will just lag constantly. Even hooking the gaming laptop via the ethernet cable doesn't make it any better. Also don't bother with customer service as they are about as useful as a chocolate teapot. I have had numerous duels with their call handlers regarding what they are going to do about it but all they suggest every time is to send me a new router when I have explained to them that the router is not the issue. They will say one thing and do another too, one of them told me one day that as I was having problems they would send me out a new router and if I try it out and it does not sort the issues they would allow me to terminate my contract with them without having to pay the early termination fee, and said they would put a note on my account with this information so whoever deals with me next will know the situation. So I did that and the new router made zero difference and I rang them up again to set about terminating my contract so I could switch back to EE and they said there was no note left on the account about this and basically made me out to be a liar. They are absolutely disgusting avoid like the plague.
Reviewer
Chloe
Location
Date
01/08/2023
Comments:
I have been on the phone for over an hour trying to talk to someone about an issue and have now been transferred 5 times between duffearnt teams 3 times back to the same team! They don't have a clue what they are doing and should not be a broadband provider absolute scammers!
Reviewer
Joe
Location
Wigan
Date
28/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't waste Ur time or money with this provider. Absolute waste of time, so f***ING frustrating
Reviewer
Shayli thursting
Location
Brighton
Date
28/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For for nearly 3 years iv been with talk talk my Wi-Fi never worked to the point I was calling them constantly they will have all the calls recorded too to prove I’m not lying! I made ALOT OF CALLS! Their system is **** my Wi-Fi still would never work It would work like 1-2 days in the week it was a technical issue from their side! I then got to the point where I said I’m going to leave as I’m paying for Wi-Fi iv not been receiving it’s unfair not once did they offer to refund or anything they still didn’t fix the issue so I left (giving that I had given them so many warnings!) IV NOW BEEN FINED £258 FOR LEAVING THEM LIKE WTAF I would love to get my money back from all the years I was paying for Wi-Fi I wasn’t receiving!
Reviewer
John finlinson
Location
Silloth
Date
27/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
My guaranteed speed is 12mbph ,the highest speed I have received is 3 Mbhp . Engineers have remotely checked, they then sent out a openreach's engineer who changed the phone socket and checked line connections all that done its no better, trying to get to talk to a human is like getting a doctor's appointment. One unhappy customer.
Reviewer
Anthony Baker
Location
North Warwickshire
Date
25/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Very poor service. Just spent 1hour and 45 mins on phone only to be told hang up and we will ring you back. No call! Since May 2023 we have been waiting for an Engineer. We have been told each.month since (wenare now end of July 2023) our bill will be reduced (no it hasn't) we shall now start procedure to claim compensation re new contact being delayed (not our fault).
Reviewer
Richard Webb
Location
Oxfordshire
Date
24/07/2023
Ratings
Satisfaction
1.00 stars
Comments:
This was the worst experience I have had with any company in my lifetime. (I'm 50).
My router hadn't arrived. When I enquired where, the call operators were so rude I told them not to send the router and to cancel the order.
Then:
Spent over four hours on the phone and website during the 7 calls i made that day.
I had the call dropped on 3 calls after staff claiming they don't know what to do.
I was lied to by operators saying they couldn't cancel my order please I failed security.
I was lied to again when they claimed they couldn't cancel it because I could not provide my talktalk home number even after I told them my package was not allowed a home number. (I know)
All I could do was cancel my DD. Guess what? They re-instated it. I had to call the bank and sort that. Then I recieve an email saying my router is on its way......
So... do you still think talktalk is a good idea.
Apologies for writing a similar review previously but am writing this one the Trading standards Gov dep.
You see an app on my device record all calls automatically and I think they will take a very, very dim very upon Talktalk.co.uk's operative tactics and behaviour.
Reviewer
Charles
Location
Worcestershire
Date
19/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Lying customer service who are terribly trained and don't know anything. Don't go near them. Please choose a different service
Reviewer
Heather
Location
Gloucestershire
Date
17/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Talk talk's customer service is inadequate.
Chat service - the first time i used this facility we were cut off after 40mins and no one phoned back. Situation unresolved.
Eventually, completed another chat only to receive an email confirming something not agreed.
Using number in email i phoned immediately.
I explained situation and got told i'd phoned the wrong number. I was transferred and cut off!
I phoned again and exactly the same thing happened.
On the third call i was transferred to someone who could help me.
In total i have spent 3 hours of my life and spent £148 to cancel an account because my elderly parent has moved into a home.
Reviewer
Helen
Location
Oxfordshire
Date
14/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No at all happy with Talk Talk. Ongoing issues with broadband dropping out and speeds just above 1mbps which they seem to think is acceptable. There is clearly a problem with the connection as it's even worse when raining or windy. Couldn't get to speak to anyone on person, just online chat only. She was just going round in circles asking me the same questions over and over again. She finally ended the conversation her end after I asked for an engineer to be sent out to check why the line keeps going down. No wonder Talk talk customers are leaving on mass, I shall not be far behind them.
Reviewer
Luke Tams
Location
Staffordshire
Date
12/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Where do I start with this review. It has to be as long as it is because there has been SO many issues with this company, just looking and seeing the words Talktalk fill me with dread and anxiety. I have asked them to ban me from their services so if I ever lose my marbles or forget what myself and partner have been through we don’t accidently try to sign up years down the line.
So we had Talktalk at our old address, my girlfriend lived their first and it was in her name, initially I had no issues setting up here internet there. Easy as 1,2,3 guy came out, signed up for it online, no issues with internet, would of stayed with them for decades if what was to come never happened.
So I move in with her after we get married, at this point she has had Talktalk for around 4 years, no issues, good internet, fast and reliable. Please do not get me wrong I am a very patient man and incompetence is rampant in 2023 so I expect some teething issues, but what I experienced left me literally insane.
So I try to switch to new address online, nope sorry online system cant do that (no reason why just can’t) so I try live chat, nope can’t do that. I hate doing things on the phone because it always devolves into a he said/she said type of argument down the line. Anyway I ask the lady to switch to my new address. She repeats what I say and what I want word for word, seems very competent sets me up a new account in my name for our new address and closes the account for my wife.
Only issue with the call I would say is it took ages because they have to transfer me to 100 different departments no matter who you call will have to transfer you multiple times.
No problem right? Well I check the email shortly after of the confirmation and I see a completely different address than the one I gave her, somewhere near to my address but I have never been there or even seen its name, so I cant of given it wrong.
Luckily during our chat I remember that we got disconnected at one point and she rang me back, so I ring this number and get straight to same lady. She says she must of clicked the wrong address on the system and that she will ring me back tomorrow, no issue.
Guess what, no call and then I get on the text, live chat, phone calls to get it sorted. I get assured that my address is changed and that I will get an email. I constantly get transferred I have issues verifying myself because obviously I have the wrong address on the system. Everytime I either get hung up on, disconnected or pass through dozens of departments because apparently no one there has the authority to do anything.
So No email comes after being basically told I’m pestering them and that I should 100% be sure that its sorted. Guess what, no email comes, no confirmation. Still cant log on to my account (like all the emails say I can) because the address is incorrect and I don’t have all the details of the incorrect address.
Eventually my GO-LIVE date comes, no text, no email, no modem. I get in contact with them again, hours of swapping departments, issues etc.
Oh sorry btw we have delayed your modem because we are busy. At this point I ask to cancel, so I get told to ring up, so I ring up (all my calls are recorded automatically too so I have proof of all of these events) and tells me that I am cancelled now and that my services are over.
At one point I got told by the live chat person to ring the cancellation line and apologising for their incompetence, she told me they are closed at 8. So I ring up as she has given me the number at 7, guess what? Sorry we are closed. This is the kind of incompetence I am talking about.
So knowing full well that all these people just tell me sweet little lies I message/text and live chat to see if it is a couple of days later, no SIR your services are still active. So after going insane I managed to contact them a dozen more times until I get written confirmation in the live chat that its cancelled.
I literally had to get some extra medication from my mental health dealing with this, as I must have spent a full working week dealing with this incompetence.
So after it is cancelled I get a text about a week later from an engineer asking if he can pop over to install the TalkTalk, I text him no I cancelled it weeks ago, no response from him after that. Then a modem pops up. (I’m currently on live chat as I type this just trying to get them to send me a returns bag to return it and being switched through 100 departments to be told to ring up) I’m sure I’ll still get charged for it to because they can’t do anything right.
So finally I think the nightmare is over, I turn up at my old address to pick up some mail and there is a Talktalk box there with my wife’s name on it? So they sent her a TalkTalk modem after she cancelled her services. Good thing I found it otherwise I’m sure they would send debt collectors after us and charge us £50 and damage our credit because cancelling a service to TalkTalk means send us a new modem too.
Honestly I think I could work for TalkTalk now and know all their staff by name, I must of put in 40 hours in the couple of weeks before I started this service, I’ll surely probably be receiving modems for the rest of my life so I can start my own broadband company, I only have 3 to return right now.
So no I will never be signing up with them again or recommending them, they offered me £40 off my bill and £100 in amazon vouchers to let them sort it out, I laughed, like ill ever get them and the issue will just sort itself out, no chance. I would not sign up to them again if they PAID me monthly to have it.
If you have severe health problems like myself and get ill from stress, DO NOT GO WITH TALKTALK, I would of stayed with them for decades if it wasn’t for sales messing it up starting the ball of issues spinning.
P.s Forgot to say at one point a lady on the live chat said she would get the complaints department to call me to sort out the issue, I got an email saying they would be in contact, that was over a week ago lol. Won’t hold my breath.
Reviewer
Diana Sander
Location
Leicester
Date
12/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk is a complete disaster of an internet service provider. Their customer service is a nightmare, their internet speed is abysmal, and their relentless pursuit of your money is infuriating. Save yourself the headache and choose literally any other provider. TalkTalk will only bring you frustration and disappointment.
Reviewer
Liam Davidson
Location
Scunthorpe
Date
12/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse service ever. Please please don’t waste ur time or money going to talk talk. Been with them about 4 months and half of that I haven’t had a connection. Been self employed I have lost so much money. Please avoid at all cost. I will be sharing this to all my social media’s and reporting to ofcom also. Shocking service. Shocking company all round.
Reviewer
Thomas parkinson
Location
Worcester. 33. Wr40nu
Date
12/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never in my life have I been do un happy with a service. Not worked in 5 months and still charging me for it. Try to cancel hundreds of times get put through to technical department then phone gets put on hold for over 30 minutes. Talk talk are thieves take money for a service there unable to provide... shocking do not use this service...
Reviewer
Kathleen speak
Location
Lancashire
Date
12/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bullies every time a contract comes up for renewal service drops, Don’t contact their customer service they will swear black is white you renewed even though you know you didn’t . They do this at every renewal . This companies practices need looking into.
Reviewer
John Smith
Location
Paisley
Date
10/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst wifi you could imagine. For someone who plays online games a lot, TalkTalk id atrocious, the wifi disconnects at least 9 times a day, I get maximum 15mb of data when I’m paying for 80+mb. I’ve tried talking with TalkTalk but to no avail, they continue with stupid solutions such as disconnect devices that aren’t even using the wifi. their chat operators can barely string together a single English sentence.
STAY CLEAR AT ALL COSTS
Reviewer
mariana
Location
bromsgrove
Date
10/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hi team,
I am not sure why I am still being charged in April, May, June, when I closed my account in 27/03/2023.
I called 2 times the customer service today 10 july 2023 spending around 30 min on the phone... and I was told I would be called IMMEDIATELY which it did not happen within 2 hours...and still no call..; and during the second call - I was told, I need support from my advisor to give you a call back, and then suddenly he said "the first advisor failed your security questions hence they wanted to call you back"; funny this - as I was not told initially this. However...at that moment I lost the patience. Both customer advisors were USELESS, as they would not communicate - and I passed through 4 LAYERS of security ( phone number, mail, password characters and bank account number). Completely disgusted by the service!
Reviewer
Arkadiusz
Location
Scotland
Date
08/07/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
One of the worst Company ever.
Talk Talk has provided internet to my house for 2 years. It was Ok - enough I wanted to ask about Fibre option 30 days before my original contracts ends. All good - they have scheduled an engineer (TalkTalk Fibre 150 Data date of order 06/03/2023) and he should arrive 20/04/2023 to install Fibre Broadband. Guess what - no one show up, when I contacted Talk Talk they have blamed some system order and ask for 7 day so they can investigate. obviously- on one even bother to contact me. Because my previous contract ended (only monthly rolling left) I have asked for cancelation. 3h of online chat - asking me what size sis my shoes, pant, what's my name, number email god knows what else - no luck - they will not cancel it. I have sent written cancellation (14 April 2023), paid extra month but they still don't want to accept me leaving. What's more - they are sending me treating letters demanding money for service I have resigned and not use. I have asked them to not harass me - they don't care. It looks like I will ask Solicitor to deal with this. Luckily I have all the paper work plus correspondence with talk talk, nice mess in this company
Reviewer
Ujunwa Anagor
Location
London
Date
08/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Save your money
The network is equivalent to useless,
The customer service staffs are very rude and
The company is very cunning very guile
Don’t say I didn’t warn you
Reviewer
Stephen Willians
Location
Wales
Date
07/07/2023
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I arranged full fibre with BT via a switching site and went live 4/7/23. The Talktalk fttc and phone were disconnected on that date by Openreach. I expected BT and Talktalk to agree that date of handover and expected no charges from Talktalk from 4/7/23 under the code of practice / switching arrangements.
I checked in with Talktalk to ensure the cancellation of service had gone through and charges were not billed. This hadn’t happened. In short they want a further 30 days of charges despite knowing I’m Out of contract, disconnected with no phone line or broadband from them. Isn’t that fraud? Taking money for nothing. To add insult to injury if I don’t agree to pay for 30 days they won’t cancel a non existent service and would bill me indefinitely. Isn’t that gross fraud and corrupt and intimidation? Also if you cancel the direct debit they charge you extra and /or according to other posts are known to send bills to you. They are a disgrace and money grabbing, trying to ring out all they can from new and old customers.
Reviewer
Adam Corfe
Location
London
Date
03/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1 stars is too many, our broadband went down and it took TalkTalk 15 days to send an engineer round. No internet for all that time, when we work from home. Spent ages on the phone to TT, who were actively unhelpful, making promises they failed to keep. Told us they would call back (lie) told us they would not charge us for the days with no service (lie). Put up huge barriers when trying to cancel our contract with them despite being out of contract period. This company has no interest in providing a service and just wants to rinse its customers for as much money as possible. Please avoid.
Reviewer
Aswathi Asok
Location
Portsmouth
Date
02/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Most of the days, after 12 AM in the night, there won't be any internet connection. When I want to see a movie in the night after a hectic day it is not possible. And they don't even have a 24*7 customer care to report the issue. With paying around 29 GBP a month (which is relatively high compared to other networks) this is the experience I am getting. I have been using Plusnet for sometime. And I think it was much better than this one. I never experienced any connection issues.
Reviewer
Ian Hall
Location
Lancashire
Date
02/07/2023
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
The broadband has been fine for some years.We don't use the phone only to receive calls as the cost calling out is something comparable to a small gold coin per minute. My gripe is with the customer service....it has to be the worst experience...end of contract is a nightmare...I dread engaging with them... You haven't any idea what country you'll get hold of...will you understand them...will they understand you. Lost in translation was the film...and lost you will be with TT. If you raise a complaint you might get someone from GB calling...but not guaranteed... Service needs to seriously improve or the day will come when the camel will have it's final straw loaded and TT and me will part ways.
Reviewer
Aust
Location
Wales
Date
30/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Cancelled my account today but it should have already been closed paid the £26 fee for 30 day notice told now have to pay another month.kept getting harassed to take other options other providers all I wanted was conformation my account is closed AVOIDthem like the plague
Reviewer
Peter farren
Location
Lincolnshire
Date
28/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No land line no internet. 2 hours on the phone no difference.customer service is disgusting no telling when will be resolved avoid this company at all costs
Reviewer
Diabolical
Location
Blackpool
Date
28/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Never have I ever come across such appalling customer service in my life. I am over 70 and feel due to my age Talk Talk took advantage of this. If my daughter and son-in-law had not stepped in they were trying to bill me £186 when I was no longer with them and had not received any service from them for some time. An absolute disgrace
Reviewer
alison esler
Location
united kingdom
Date
25/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Useless Took me Twenty Minutes to get on to the Reviews useless bad internet service they couldnt care less Glad we will be getting rid proper service for someone slow slow had my computer checked just bad crap service from a provider you just cannot trust All one stars and looks like im not the only one Getting RID of Talk Talk
Reviewer
Paul L
Location
Chester
Date
16/06/2023
Comments:
Utterly woeful service.
For the past 4 months their WiFi goes off around 6 times a day.
Nobody is interested in trying to resolve the issue.
3 engineer visits have been arranged yet no sign of them - causing us to wait in for 4 hours at a time.
Promised calls are not made.
Ridiculous suggestions have been made for the reason for the outage, such as my Apple Watch - despite it being 200 miles away.
We’re consistently unable to watch streaming channels, and both my children’s exam revision has been significantly disrupted, along with a negative impact on my ability to work at home.
Undoubtedly the worst consumer experience of my life.
Avoid at all costs unless you enjoy wasting time chasing them to fix problems
Reviewer
Dane Gordon
Location
Luton
Date
13/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Do not go with these shower of ****. after waiting for a month for installation they email the day before to cancel my order . After being pushed from pillar to post nobody could deal with my issue and said I need to set up another order. Spending another 2 hrs on the phone after the previous 4hrs and another 2 week wait. Yes another email cancelling my order and again in the phone with no help- DO NOT use this provider - a complete waste of time
Reviewer
Allison Toogood
Location
Bath
Date
11/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
When my contract ended with talk talk they owed me money so instead of paying this back into my bank account they credited it back to my phone account which was now closed!!!!
After spending an hour on the phone they said they would refund the money back to my bank and advised it would take 5-7 days. When I asked the Question why
Credit the money to a closed account and not just refund it to my bank they said it was company policy. Think about all the money talk talk are making when they do this and customers don’t phone up!!!
So 7 days passed and still no refund so another hour on the phone only to be told it’s because of the bank holiday.
The money should have been refunded to my account on the 27th May it’s now the 7th June and I have phoned every day spending over an hour on the phone each time and talk talk giving me every excuse in the book. I even demanded to speak to a manager which I did after waiting 2 hours on the phone. The manager said he would sort this out for me and call me back the next day which was 4 days ago!!. I get a Text most days telling me that someone will call me between 12 - 2 but no one phones what great customer service!!
Late on Thursday evening 8th June a manager Phoned to say the call was being closed as their system was as saying it had been paid!!
As I explained again it hadn’t and they had to investigate where this money had gone to be told that I had to contact my bank to investigate. As I pointed out that wouldn’t achieve anything because if they hadn’t had the money then there was nothing to investigate. I was then asked to send a bank statement from the 20th May to the 7th June to prove it wasn’t there. This is not something that I would normally do as this is private banking information to me but to get this sorted I would have done anything as it is now a matter of principle.
I sent this off to them and then received a phone call on Friday from the complaints department to go through the whole thing again. She advised that yes she could see it had been paid somewhere but not to my account HALLELUJAH FINALY someone agreed with me. The call ended with the lady saying I would have a call back which I explained was no good as I am out of the country for the next two week so could they please email me. I am not holding my breath and expect to be back on the phone in two weeks but we will see
I will never go with talk talk again
No one understands or knows what they are doing.
They are all robots reading from a script and no one can think outside the box.
Customer service it’s a joke and it’s a disgrace.
Reviewer
Mr Mitchell
Location
Derby
Date
08/06/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Comments:
My mother was paying an excessive amount for her service; of which she used only her phone. Suffering from Alzheimers, deafness and minimal technical understanding, she asked for the service to be discontinued. We then received the typical - we're sorry to lose you - e-mails followed by bills for future months of service - despite her contract having ended and her having confirmed she didn't want the service anymore.
All services have been satisfactorily suspended but she is still getting demands for payment months after she cancelled. It's terrifying her. There is no way to speak to Talk Talk (seems a bit contradictory) as the account details are no longer accepted (it's been cancelled); the 'chat' on the online web-page doesn't work and all the e-mails sent to her are 'no-reply.' So there is no way to inform them of their mistake; meanwhile my 84 year old mother with Altzhiemers who struggles with most things, has this added 'terror' to deal with.
Appalling and inhumane.
Reviewer
Jackie Chadwick
Location
Manchester
Date
07/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Just taken me over half an hour and passed around by three people to cancel a new contract that hasn't even started yet and they couldn't find me! Signed up by door canvassers, phone lines awful can't hear advisors so repeating everything. Glad I cancelled before I started.
Reviewer
Simon T
Location
Surrey
Date
05/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Absolute rubbish service. never had I had to deal with people who don't want to help you let alone understand your requests.
Cancelled contract but still they take money from my account. to get it back is almost impossible. Thank goodness I have left them. I value my sanity!!!
Reviewer
Stuart
Location
Derby
Date
31/05/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I'd been with talktalk for over 10 years with broadband and telephone but with the price rises I looked for a new deal, I searched and found sky offered me a better deal, I thought the transfer over would be smooth and easy but talktalk have made the experience terrible the customer service was rude not very helpful at all, I told them I was cancelling my contract but they still sent me new equipment, I rang again but no one had processed my cancellation they were once again very difficult, I told them the date 12/06/23 that I would be changing over and was told I'd still have internet till then then suddenly they cut me off on 31st May 23, I rang talktalk customer services up asking why I'd been cut off so soon and they told me I was now out of contract and the only way they'd connect me back up was to take out a new contract with them, well I told them that was not possible as changing to new supplier which they knew. It just shows they have no loyalty to loyal customers , I found the customer service was in fact the worst experience I've ever had difficult unhelpful , felt like I was being held to ransom to stay with them threatening me with fines telling me not to cancel my direct debit even thou they just cut me off. All I can say while your with talktalk they are happy but once you say your leaving they are rude unhelpful and bombard you with mail
Reviewer
John
Location
Middlesbrough
Date
31/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk absolutely shambles, download speed is slow, keeps getting disconnected every so often so I have to wait it connects up again, can't use 2 or more devices at the same time without complications, I would never go back to TalkTalk again, I advise everyone not to aswel, what a waste of money.
Reviewer
Charlie H
Location
HASTINGS
Date
28/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Literally the WORST company I have ever had the misfortune to use. Call centre is in India or somewhere, customer service is appalling. I have had little to no Internet for the past 6 months, they finally acknowledged my legal right to cancel as they refused to send an engineer out and had well gone over the 30 days they have to rectify any issues. After 3 and a half hours of being onthe phone, speaking to 4 different managers they finally acknowledged my right to cancel FREE OF CHARGE, I had to consistently repeat myself for over 3 hours, saying I have a legal right to cancel for them to finally crack and let me cancel. My service is on until 12th June (even though they said 10th on phone), but Internet has cut out yet again. Honestly I would advise EVERYONE TO AVOID AT ALL COSTS! THEY WILL NOT LISTEN, THEY DO NOT CARE, YOU WILL HAVE NO INTERNET... AT BEST YOU WILL HAVE AN UNRELIABLE CONNECTION! what annoys me most is if I was an elderly person or not as strong willed I would have just accepted and paid their £75 engineer visit (after 6 months of refusing to send me an engineer) and £80+ cancellation fee.. turns out they waived all costs because they have known the whole time they have been charging me for something that had not been fit for purpose. I don't know how this company is still in operation. Scam artists. AVOID AVOID AVOID!!!
Reviewer
Paul
Location
Essex
Date
26/05/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Website doesn't work properly. Can't log on to account. Site only works with Microsoft browser. This suggests collecting information it shouldn't be collecting.
Reviewer
Rob
Location
worcester
Date
24/05/2023
Ratings
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Terrible customer service. Despite spending hours on the phone Talk talk were incapable of a simple upgrade to our broadband contract. As a consequence l had to seek an alternative provider.
Reviewer
JT
Location
Worcester
Date
24/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Absolute shambles of customer service. Have spent over 2 hours speaking to Talk Talk to upgrade my broadband, as my current deal coming to an end. They have twice placed an order and booked an engineer visit, only to turn round and say the order has not been placed (even though they emailed contract to me!) Needless to say we are changing provider.
Reviewer
Jack Smale
Location
Bristol
Date
23/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service and internet quality. After being a customer for 3 years I called to cancel my account with Talk Talk but was told by two separate reps that my contract still had over a year left on it.
They were doing best to sell me other products and after talking frankly with them, they checked my t&c’s and were able to cancel within 5 days with no fees.
Do not get internet with Talk Talk.
Reviewer
Alison Esler
Location
United Kingdom
Date
23/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only Two Months left Get Rid of This **** Broadband Our Contract Finishes soon Nobody Apply to Talk Talk Their Broadband is Slower than a Hearse Bad Service They Just dont want to know Glad to be getting Rid of Talk Talk
Reviewer
Thomas Barker
Location
York
Date
22/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
If l could do 0 l would, had no phone for a week with no resolution. Makes it worst my internet went off, and after 4 hours of phone calls. All got asked was the same questions with no resolve, if l wasn't in contract with them l would leave. Avoid at all cost, it will cost you more time and money, than you will have the pleasure of there services.
Reviewer
Lauren B
Location
Suffolk
Date
22/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
No idea how broadband speed is because I had to cancel from the offset!!
re-arranged schedule to wait in for a setup engineer. All welcome email arrived & no contact at all to say there was a problem- then see in account their system rejected my order- for no reason, without prior info!!! Grr
The chat BOT can’t explain why- I stay on crsp-chat over 1/2 hour, then complaint BOT anotger 1/2 hour- still no reasonable explanation or suitable apology or solution.
Cancelled immediately- bad customer service from the start can only be a bad sign fir future service.
Bad bad experience- Total waste of my time & energy
Reviewer
Colin
Location
Newton abbot
Date
18/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utter nightmare 9 times in 2 years bill was wrong £10 to much almost impossible to contact when finally get through promised it will never happen again what a joke !
Reviewer
Charlie
Location
Tunbridge Wells
Date
18/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never use this company.
The day the engineer was due to arrive and setup the internet the appointment was moved by 25 days. TalkTalk couldn't even say why. They didn't manage to get an earlier date. I moved to Zen (who are great!) they got a new engineer within the week.
I therefore cancelled TalkTalk within the cool off and that's when the real trouble began.
I called to cancel, they said that it had been done and within 2-3 working days I'd receive a confirmation email. No email came. A bill came. I called again, they said sorry and said my account was now cancelled. A few weeks later another bill and this time the threat to affect my credit score. I called again, they said there was no record of me cancelling. It was at this point I made them aware I'd recorded the call with the rep and told them the date of the call, they then changed their stance and said there was a record of me cancelling...and they would now make sure it happened.
This has been going on for over a month and my account is still not cancelled. I never even had an engineer come out. Never used the internet. Cancelled three times now and I'm being threatened with my credit score being affected.
Never use this company. Zen are fantastic. Go there.
Reviewer
Claire
Location
Thirsk
Date
18/05/2023
Comments:
AVOID AT ALL COST! Bad connection, constantly contacted them to sort. Finally informed the router was out of date. No new one sent. We are now moving out of the property, tried to cancel the service. Never answer the phone. Esculated a problem, they promised to call on 5 occassions. Never did. Then when we finally made contact they said they had tried to call but no answer! They say they can cancel the account now, but we have to pay a fee and it goes from today (when we have been trying to cancel for a month now). Terrible service, terrible comms, terrible company. AVOID.
Reviewer
Kerry
Location
Date
18/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Avoid this company at all cost !!!!! I paid my bill late in January and February as my husband was not working. I paid the late fee which was £12 a month. I have been up to date with my bills since but on the 1st of may I got a debt company letter saying I owed money. I checked back through my bills and contacted talk talk who stated I don’t owe any Money. Talk talk said that the debt company thing will be removed from my records and will take 7 days . This never happened so I called they put me in touch with a manager who apologised and said will keep me updated and will call me 3 days later . 3 days later happened and guess what they didn’t call ! I had to call to find out what was going on to be told it was being rescheduled for the next day . The next day happened and yet again nothing from talk talk . I called to find out what was going on and to ask why i haven’t received any calls from them …….. they’re response as always “don’t worry’ . I called on day 8 as the debt thing was still on my account and then got told it was a error and it’s going to the back office to be dealt with and will take 3 days. Today is day 4 I contacted them again today to find out it’s still not been sorted! I completely give up with this company. I have been lied to so many times spoken to rude customer advisors. I don’t see why is so hard to just do what you say
Reviewer
edyta
Location
nuneaton
Date
17/05/2023
Comments:
I have a talk talk business phone and broadband. Went to the office last Friday to find out phone and broadband is disconnected. I called the support centre and they told that they will investigate the issue and it could take upto 14 days to resolve or even identify the issue . This is clearly ridiculous and unacceptable as to not have phone or broadband access in my office for 14 days .
There is clearly not our fault at all and moreover, I wasn't informed prior to disconnection . I also raised a and raised a complaint which I haven’t even heard back about !
Reviewer
Sarah
Location
Huddersfield
Date
17/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute ridiculous excuse of a company. Had been with talk talk about 2 months before the issues started happening. For 3 whole weeks I was without Wi-Fi. The first time I called up they could not get an engineer out for days. The issue was not fixed. After calling up yet again another engineer was sent out. Surprise surprise the issue was not fixed. Again another engineer sent- ISSUE NOT FIXED. Finally, the last engineer visit a whole THREE WEEKS LATER the problem was resolved. To my shock, I was still expected to pay my bill this month with a promise of compensation. After calling yet again to chase this up, I was told I had to wait 30 days after the problem was resolved for this to reach my bank account. 30 days pass, no compensation. After calling again today, I’ve been told the issue has been escalated and yet again I have to wait 3-7 working days for this matter to be resolved. 3 weeks i had to go without a wage due to this incompetent company, being told I still had to pay the bill and still not received the compensation! They don’t have a bloody clue what they’re doing and I cannot wait for my contract to be up so I never have to deal with this again. Do not use!!
Reviewer
Allan birrell
Location
Dundee
Date
13/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with talk talk since November got a good deal £10pm but just received a letter stating that I am due them £131 not taking my money very month trying to get sorted out with customers service but can't find my account and said that they have tried to contact me 7 times which is a lie only once yesterday trying to find away to make trouble for me it's their fault in the first place
not taking money out for my broadband
Reviewer
Christiana
Location
Sheffield
Date
08/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I waited for engineer to start up my broadband for 4weeks. No one showed up and no one called to cancel. This then happened 2 more times over 3 months. No set up, no internet connection for 4 months. I called to cancel the contract but they threatened me with early termination fee of over £800. Had to write a letter to their office before a solution but they kept deducting monthly even after they apologized and promised to cancel the contract. I cancelled the direct debit and this company has destroyed my credit score
Reviewer
kp
Location
cumberland
Date
07/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
ever since i took out a new contract my service has been rubbish it was ok before i took it out but now its the worst its ever been. and nobody wants to help you disgrace
Reviewer
Mariusz
Location
Yeovil
Date
06/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had no internet for days, I called them to cancel service, they refused, I called them again month later, they refused again with same reason which was: "system problems"
Reviewer
Karen
Location
Worcestershire
Date
06/05/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
We were contacted by TalkTalk to say we had cancelled our contract to another supplier. It was not true as existing contract runs out 2024. They said the new co had an unusual name. They then talked my husband into renewing a contract for 12 months. He wasnt aware our contract didn't end until 24. He agreed. We had 6 letters saying sorry you are leaving saying we will owe over £120. We then had a letter re new contract. This week they disconnected us! I had emailed saying we didnt need a contract as we had one already. We have rang so many times, a promise to ting us back, putting us through to other depts, being cut off and still no response. Customer service is absolutely appalling. It says chat on line and all you get is the stupid chat bot. Once again sent urgent email. No response. Utterly disgraceful.
Reviewer
Raj
Location
London
Date
05/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
No Internet for 2 weeks due woeful failings. They stated that they diagnosed the line and it was working (so likely router issue). They said they would send an engineer and charge us £75. This appointment was a week later. 1 week on the engineer said it was a router problem, but didn't have them in his van (lack of supply). He chalked talk talk who had to speak to me. They said could not send one for another week. In the mean time I have for bt WiFi. This is too slow for work or streaming. I am using mobile data. Tried calling back and they hung up on me and they did not answer their phone during working hours, stating they were closed. Still have no Internet. Woeful.
Date of experience: 05 May 2023
Reviewer
Imrana
Location
Newcastle
Date
05/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give them a zero i definitely would have! Because when something goes wrong or stops working your stuck and there's no help whatsoever from this s*** company.
This company is a serious issue. I have been with them for years and always paid on time. I have no broadband for 3 weeks. I have 3 young children and was having a very hard time. I decided to cancel my dd and went to bt because i have contacted them on their webchat and have been lied to. I have contacted them over the phone and have been lied to again. Im sure it doesnt take 3 weeks to receive a new router. I requested to speak to the manager and i have been told there is no manager to speak with. No wonder everyone's complaining and on the same boat with this company. The customer service is disgusting. I have tried to contact them to refund my money because ive had no Internet and im just shocked what kind of hooligans they have on the phone. They lie, every single person of theirs is a scammer, fraudsters, they are rude and they cant even speak basic english and not only that they will cut your call off if they get caught in their own lies. This company needs to be shut down! Now instead of giving me a refund they have sent me an email telling me to pay £127 for ending the contract which on my account clearly says it ended in 2022, well even if it didnt end i was clearly forced to leave because it was clear that the issue was never getting resolved. This company is nothing but fraudulent. What should i pay them for? For not having any Internet? Such a bad company guys dont make the mistake to go with them they will really mess you about and lie to you. I was told i would receive compensation which i know i will never get because this company is shambles. They were quick to send me the email that i have ended the contract before and i have to pay but its been over 3 weeks and they couldnt send me a new router. Do they think this is a joke? Lying to customers. The only thing their telephone staff say is oh im sorry, i apologise, and when they dont have anything else to say its ill just put you on hold and investigate further. When they come back they havent done s*** all just a tactic to waste your time and nothing else because to every staff i have spoken to i have been on the phone for hours constantly repeating my self its so FRUSTRATING!! they dont listen and when you talk they will say ok ok ok ok in other word shut up! This company is a big issue and a serious one. I am posting this on every website so people dont fall into their filthy and cunning traps!!!
Reviewer
Imrana
Location
Newcastle
Date
05/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company deserves a zero rating because as soon as something goes wrong your stuck.
This company is a serious issue. I have been with them for years and always paid on time. I have no broadband for 3 weeks. I have 3 young children and was having a very hard time. I decided to cancel my dd and went to bt because i have contacted them on their webchat and have been lied to. I have contacted them over the phone and have been lied to again. Im sure it doesnt take 3 weeks to receive a new router. I requested to speak to the manager and i have been told there is no manager to speak with. No wonder everyone's complaining and on the same boat with this company. The customer service is disgusting. I have tried to contact them to refund my money because ive had no Internet and im just shocked what kind of hooligans they have on the phone. They lie, every single person of theirs is a scammer, fraudsters, they are rude and they cant even speak basic english and not only that they will cut your call off if they get caught in their own lies. This company needs to be shut down! Now instead of giving me a refund they have sent me an email telling me to pay £127 for ending the contract which on my account clearly says it ended in 2022. This company is nothing but fraudulent. What should i pay them for? For not having any Internet? Such a bad company guys dont make the mistake to go with them they will really mess you about and lie to you. The staff are so useless and are of the lowest standards. This company is disgusting. I will leave reviews on every website so that people know the true face of talktalk.
Reviewer
Ashley
Location
Date
03/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Wow! 8 weeks and still NO Broadband. Customer service advisers are useless, engineers haven’t showed up twice, don’t even have the decency to let you know. Out of pocket for extra child care whilst I had to sit in on my days off waiting for them to show and didn’t. Called to complain was told I would be called back after 2, needless to say I had to make 2 phone calls the next day still no further forward! Couldn’t rate the broadband speed or reliability as I still don’t have any, but if its anything like the service I’ve received so far then i can’t imagine it’s any good x
Reviewer
Dave
Location
Date
01/05/2023
Ratings
Speed
2.00 stars
Comments:
Ok, so it started out well, one year of seamless, great internet, then in the last 8 months of the contract, awful, awful, AWFUL! Severe upload ping, made gaming and streaming impossible. Customer service were literally not helpful at all and now forced to FTTP and cannot leave. Out of contract, gave 30 days notice to cancel. Come the final day, they cancel the phone line but not the Fibre line, telling me I have to stay another 30 days for that line?? Ridiculous. When I finally get rid of them. Never again!
Reviewer
lloyd
Location
derbyshire
Date
29/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We had the displeasure of having a supposed service which was faulty - sometime up but mostly down. A fault on line was never corrected and it took the magnificent EE (to whom we migrated) to resolve the problem with Openreach. The customer service is the worst I've ever encountered. Robotic call operators, stuck on a script, talking over me, being generally unco-operative and rude. We had no choice but to cancel or go live in a pre-historic cave. I would not recommend this company to my worst enemy.
Reviewer
Richard Ruddy
Location
Kirkcaldy
Date
26/04/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestlty do not know why I opted for the faster broadband package which they promise to stay fast. Obviously a lie as I only noticed a minor increase in speed and this gradually declined to a point where online gaming was impossible. Knowing all of the bad press regarding their piss poor customer service I switched to another company because I am not one for spending 3hours on a line with somebody reading from a script card as to why I am not actially going to be leaving. Nope let the other company deal with it. Then they took next months money from my account anyways. Why should I pay for a piss poor service that has been in breach of my contractual agreement for the past few months? Sky did this as did Virgin. Offer faster service for more money and deliver for the cooling off period before dropping speeds to the standard level and if they can get away with it then they drop those speeds as much as possible. Honestly pissed off at UK Broadband providers. With EE now and hope they are a lot better.
Thanks for listening to my rant folks.
Reviewer
Hafssa daoudi
Location
London
Date
26/04/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Spoke to a lady today who basically said I had to pay for the days my Internet was not working . I was told one thing by one lady and something else by another. Not being rude but they don't understand English properly.
They say they record there conversation for training purposes but when I told her to listen to the last conversation so she knows what I was told last she just kept repeating the same thing over and over again like a machine .
Will start looking for new Internet from today save yourself the hassle don't join these guys
Reviewer
Mourad
Location
Shepperton
Date
25/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After been with talktalk just over 3years with no missing payments, this is what ive had: bad customer service, unprofessional, opaque, obstructive, unhelpful, unreliable, and untruthful… and the end, they kept bombarding me with emails asking me to pay for outstanding bill of £19.16 eventough ive made advance payment month before my contract ends.. rip off! Very cheap provider. Stay away
Reviewer
Kewin
Location
GB
Date
24/04/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I decided to choose TalkTalks over the others because they were offering Amazon Prime for 12 months for free (black week deal).
I was already contacting them over 10 times and I already received all possible answers - “I will receive the voucher soon”, “I have to wait few more days”, “some manager will contact me”…
However, I still have not received mentioned voucher.
Definitely would not recommend.
Reviewer
Dean Pamphilon
Location
Chelmsford
Date
22/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Applying service. Completely unreliable and customer service is awful. Worst decision ever giving my broadband over to talk talk. Once in cancelling was made extremely difficult. Don’t go near this business!
Reviewer
JohnM
Location
Rugby
Date
20/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Easily the worst customer service I have experienced. Switched to another provider and was out of contract but could not get anyone from Talk Talk to agreed to terminate my service so I kept receiving bills. No one on their web chat system has any authority to do anything except waste your time. They insist on you speaking to someone from their retentions team and claimed that they will call you back but no one ever calls. Wasted 120 minutes of my life on web chat and phone plus sent emails just to try and clear everything up and do the right thing. Sadly Talk talk wouldn't know what customer service was if it stared them in the face. And to put a former customer through that kind of experience only means that person will never be a customer ever again and will proactively tell others to avoid the company so it is very poor from the perspective of their business.
Reviewer
HarrySR
Location
Lincoln
Date
20/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Their speed test 70mbs,independent test 23 to 45mbs!! When I spoke to customer no service they informed me it is 70!! When I told them I have screen shots of tests they hung up!!
Reviewer
Jessica
Location
Newtownabbey
Date
19/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most incompetent company i ever had business with. The situation is this. 6 or seven years ago i have signed a contract with them. So what happened next:
1.They fail to get me online on time.
2.They never sended me a contract copy.
3.After few months of signing a contract with them i have moved out from my place but during the moving home process i lost the only flyer with my account login details that was provided to me.
4. I tried to get my broadband back to my new place but they refused to talk to me because:
a) my personal detail didn't matched with the detail they had on me. (HOW?)
b) so after trying to talk to them via "lifechat" - 1 hour of call and more then a month trough emails, to fix this mistake, THE ONLY ANSWER I GOT ALL THIS TIME WAS: PLEASE ANSWER THE SEQURITY QUESTIONS (WHICH I HAVE NEVER SETED UP) THAT WE COULD DISCUSS THIS MATTER WITH YOU.
c) They refuse to to provide elternative way to prove my identity, when i asked for it during the one hour phone call.
5. I have informed them that i'm terminating my contract with them and stopped all payment's for it.
6. Now, after few years they coming back demanding money from me for unprovided services.
Reviewer
Serban
Location
Chesterton
Date
17/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They send me a bill and they charge my account already after 11 days of using their line...when there is an agreement that says you have the right to cancel with no tax your contract.
Reviewer
Jo Whitehouse
Location
London
Date
16/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I haven't used my internet since November.I asked if it could be suspended while I didn't need it. The answer was no. I knew my contract ended 19th April. Obviously I would not be renewing it. I contacted TalkTalk on 22nd March by email stating I did not want to renew my contract. On 15th April I received a bill for the coming May. I have now been told I will not only be charged for the whole of April, but also for the 10 days after 19th May!! I haven't signed anything or given the go ahead for any contracts to be renewed. Obviously I will be raising a dispute.. Absolutely shocking customer service.
Reviewer
Brian Edwards
Location
Felixstowe
Date
16/04/2023
Ratings
Satisfaction
2.00 stars
Comments:
Talk Talk keep sneaking in a payment of £27 for fibre 35 which I do not have. The same thing happened to my friend. They must be making a fortune from people who do not check their bills.
Reviewer
Kamila
Location
Livingston
Date
14/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Horrible!!! I'm a talk talk customer for 7 years, and there were always some issues with connection, either half day was off or it was very slow. I moved to another adress, and took the router with me, reported the change of adress. They cut me off on the old adress on Friday, saying On the new adress it will be working only on Wednesday when open reach engineer will come. Engineer said all is sorted out and after midnight will be connected, which didn't happen. Called them on Thursday, spent 45 min on the line checking all the cables and sockets as the woman on the phone asked me to, then got engineer booked on Tuesday the next week which is already almost two weeks without Internet. Engineer come, said there is nothing he can do cuz they have suspended my account in the system, that's why it isn't working. Called them in my presence, they said should be okay after 40 min, which also didn't happen. Called them again the next day, spent another 50 min on the phone, they said they will redirect it to a higher department and get back to me within next couple of days so I told them I won't be waiting that long and would like to cancel. Next day I'm getting a letter that I should pay 180 pounds early cancellation fee! So I call them again, being redirected from one department to another, and finally someone says that he just unblocked my account and within 20 min it should be working! Just to make sure he promised he will call me back in half an hour. One hour later, no Internet, no phone call from them. They called me after a week asking if my issue has been resolved, when I said It wasn't and I'm not going to pay the fee, they only said they are sorry I'm leaving and sent me another letter to pay the 180 pounds!!! I didn't want to cancel my contract, was forced to do so because I couldn't afford buying additional mobile data for another weeks until they will provide me with service and they still have guts to ask for a cancellation fee!!!
And the customer service takes ages, people there don't listen to what you try to tell them, just automatically asking you to check the wiring!
Reviewer
Julie
Location
Leeds
Date
12/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had Talk Talk installed yesterday for it to work for only 5 mins. 10 phone calls to them been transferred from department to department and I still have no Internet. Today I've been told I now have to wait for City Fibre to contact me to arrange an appointment for an engineer to come out which will be within the next 3 days. If this issue is not resolved by then I will be cancelling my contract and go elsewhere. Very dissatisfied by the whole issue and it has been so stressful and upsetting so far.
Reviewer
Antoinette
Location
Cambridgeshire
Date
10/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Shockingly bad customer service: unprofessional, opaque, obstructive, unhelpful, unreliable, and untruthful….I could go on but you get the picture.
Really, how long does it take to notify the person you’re communicating with that you’ll not be renewing the contract, which is on a set date. Should be minutes right?
Yet at least 3.5 hours total combined on chat and on the phone over a couple of days (March & April), with them repeating the same script and applying the same shenanigans is quite frankly underhand, as well as unkind. And at the end of all that, still no definitive “I can confirm that’s now done for you, thanks for having chosen talktalk, we’re sorry to see you go, but please do consider us again in the future”, or words to that effect; just basic decency.
All I wanted to do was not renew my contract. I’m not with anyone else, and their hardware’s been sitting there all boxed up ready for them to send me the returns bag. Let’s see if that does happen.
I’ve given 1 star as their shameful behaviour during those ‘customer service’ encounters overrides everything else.
Reviewer
Andrew Wade
Location
York
Date
09/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The worst company I have ever had the misfortune to deal with. To be honest they should not be allowed to trade. If this was a train operator the government would sack them
Reviewer
Chris
Location
UK
Date
09/04/2023
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I had never had to phone their customer service on the 4 years I was with them, but I've been trying to cancel my broadband due to moving house. First time phoned 6 weeks ago. After a frustrating conversation, I thought I had cancelled. Until I realised I had been charged again and my account online was still active. I was on the phone for 1 h next time, passed on to "the right department" 5 times. Obviously, each time having to explain and repeat the security answers. Finally, they raised it to a supervisor as they could not click cancel because the key was grey. True or maybe blocked by something done on my first phone call, I don't know. I don't even know if my contract has been terminated. I can't cancel my direct debit as then I'd be at fault. Meanwhile, I'll have to waste another hour in 4 days time to confirm a cancellation I thought was processed a few weeks ago, possibly be charged for something I don't use until my contract runs out in June.
Reviewer
Diana
Location
N5
Date
07/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Horrible customer service ended up cancelling the contract even I had to pay the termination fee that much they made people not to have any services from them
Reviewer
Jim Young
Location
Glasgow
Date
04/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not touch this company with a fifty foot pole. Their customer service is so bad it is set to become legendary. If they were set up by Jeremy Beadle to be tragically awful for a joke I’d say he’s overdone it. The bots are the only sensible voices in the company. Painfully useless group of people.
Reviewer
Violette Taghavi
Location
london
Date
04/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is the worst company imaginable, avoid them at all costs!!
I cancelled my direct debit with them given my services ended after having to give 30 days notice. my bill doubled because it was outside of the contract. Because talktalk charges in advance, they sent me a bill on the 8th Feb for £42. Given my services at 12.01am ended on the 9th Feb I ignored it(waiting for talktalk to credit back), but because it took them 6 weeks to credit it back. I received a missed payment flag on my credit score. So now my 10+ years of a perfect credit report is ruined. Loans are refusing me credit! Then I contact customer service and either the people can't communicate effectively or they give me a different story each time. I have tried contacting the credit agency, for which they contact talk talk but they won't accept removing it. Don't risk dealing with this company, virgin media is a lot better.
Reviewer
Steve Redfer6
Location
Brighton
Date
04/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My monthly charge was increased to %50+ and I decided to change providers Feb 27. 2023.I am way over the contract period. I found a new price of £22+ per month. Next day TT phoned from their Manchester office offering the same price but £100 compensation, upgrade to fastest speed and unlimited phone. I accepted as they control my email.
14th March an engineer from Kelly Comms arrived and I let him in. This involved a 140 mile trip. He left after fixing the connection in the street box and said it would take 20 minutes to come on. After 90 minutes the phone and Internet didn't work. Back to my other address to use another phone and i phoned Manchester to report it not working both on phone and Internet. The operator said my new account had stuck and they would try to fix it. Two weeks later still not working. Called Manchester again and told they had cleared problems and it would now work. South African office called to check my phone number and correct the account details. The account is all correct. Every time I call, despite being on the account they insist on me reading my details and password etc.
Two more weeks and still no phone line or Internet. Also the £100 compensation is not into my account but it's an American token system where I get a virtual £100 on my phone, but this doesn't work either because it won't accept the codes that they email.
I decided to cancel 3rd April and Manchester can't do it so connects me to a man with an Indian accent. He can't cancel without taking all my details including the new account number three times and putting me on hold 3x over half an hour. In the end I told him that I would stop the DD and he then said I would have to contact them again to check the cancellation had gone through. This will take me beyond the 10 days they said I had to cancel without charges. They then sent an email threatening to take me to court if I didn't pay subsequent charges and this would affect my credit worthiness.
After reading other reviews here, I am convinced that the customers are being given the run around in order to make maximum profit. Please report this to Ofcom.
Reviewer
katywoo
Location
west suffolk
Date
31/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Oh dear,nothing to say other than APPALLING. Having received NO notification that my contract had ended two years ago, it transpires that having been charged £51 per month suddenly I am told it could be reduced to £29.50 as I quoted my potential suppliers price. Sorry, too late, not only that the broadband has been so intermittent it has not been worth £2.50 per month!
Reviewer
Heather
Location
Oswestry
Date
30/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We’ve had poor Wi-Fi from day one, we’re a year into the contract and it’s got no better. Customer services are very poor, often struggle to understand the operative, have repeatedly been taken through long corrective processes on the phone up to 2 hours long only to find no improvement. Asked to raise a complaint but no one called us back. I’ve almost given up and simply waiting for contract to end in 6 months time!!
Reviewer
Sian Ashby
Location
Bradford
Date
28/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful. Was told to be in for an engineer who never arrived. Turned out they'd sent all the wrong equipment. Call handler in India couldn't understand what I was saying and unable to deviate from their script so nothing got resolved. Locked in a contract but not receiving any service at all! When I tried to complain on the chat bot I was told they don't have a complaints team, they have a separate team for every other flipping thing! Totally incompetent company.left me stressed and upset. Would not recommend.
Reviewer
Esther
Location
Glasgow
Date
28/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Talk talk live up to their name. I have spent a day and a half trying to cancel my broadband. I have spoken on the phone, text message and chat. With hope, tomorrow they are contacting me, so we can talk again about cancellation AGAIN!
I paid my broadband bill yesterday at 8am and they have put a bar on my internet saying that I need to settle my bill. I have given them the banks authorisation code and they say they haven’t received the money. Despite the money leaving my account.
I need my internet for work. My sons need it so study. I have been without broadband for over 24 hours. Wouldn’t recommend talk talk to my worst enemy, never mind a friend.
Reviewer
Adam Hrachowina
Location
Lancs
Date
28/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Change to faster fibre they said, well what an absolute joke it's been. Price hikes, services changed and cut. Even after everything was set up by an openreach engineer (who happened to have been one since an apprentice with BT), the customer service still insists on going through the same bs questions, wasting my time on the phone to reach the same conclusion I called them with, not once, but every time about the same problems, I don't waste my time with them anymore. Crap internet quality and their only excuse is it must be something in where my installation is located as their end shows I've got excellent speeds, not so when your movies are buffering and web pages take forever to load. Well it all worked ok before moving to talktalk and never had the issues of internet dropping out. The biggest problem is that the customer service aren't engineers, they work through a list of questions and then it's brick wall time. The sooner I escape this contract the better
Reviewer
Tanya
Location
Nottingham - UK
Date
27/03/2023
Comments:
The WORST experience I have had EVER! The person who sold me the package never bothered to check if I had an aerial on my roof. They came to install everything and TV package didn't work. I cancelled the package on the same day they tried to install it, that was on March 10th, TALK TALK confirmed that I would get a letter in the post (not email) by March 20th that my package had been cancelled. Today is March 27th and I have just checked my bank account, a standing order has been set up but TALK TALK. I have CANCELLED it and currently on a call holding on to speak to someone... I am 40 minutes in to holding on?????? I have just spoken to someone told them the story and they have put me on HOLD??? Are you f...... joking right now....
Reviewer
Kathleen
Location
Portland, Oregon USA
Date
26/03/2023
Comments:
My goddess. What happened to talk talk broadband! I cannot stream anything anymore. I am switching.
Reviewer
Malcolm Booth
Location
West Sussex
Date
25/03/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
All the time things are working you’re okay but when You need to contact customer service that’s when the problems start the phone operators speak English very badly. My Wi-Fi box keeps flashing red to green lights indicating there is a fault they say there is a problem on the line 2 weeks later I have not seen or heard an engineer to check it out but they still receive my money Until the 20th of April when I will be leaving.
Reviewer
Di
Location
bristol
Date
24/03/2023
Comments:
Absolutely terrible!! I would give them a 0 if I could. We were moving house, I moved our service to our new house saying that we would need an engineer. We got to the new house and we received emails stating we wouldn't need an engineer. Waited two weeks until the official start date of broadband and nothing worked. Long story short we called over 4 times to try and fix our broadband but nothing was fixed. we would be transferred constantly! We decided to just cancel with them and go with another company since it had been over a month in the house and still no broadband yet they expected us to pay for it. Fast forward 2 months, I am still getting billed even though I have called TalkTalk several times to ensure that everything is cancelled. They always say that it is in the system yet everytime I call I have to explain to them exactly why I am calling. They don't read the notes about the account nor do they care. They also just transfer you mid-conversation if they don't think you are speaking to the right team. Avoid talktalk at all costs. They are the worst broadband company.
Reviewer
Terence
Location
London
Date
24/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Never had any problems until I moved homes and wanted to take my broadband with me. Three weeks and 7 hours on the phone to be told my order has been cancelled because the provider can't give me full fibre at my new address (which I didn't ask for btw but the Sales team upsold it to me because of course they would) and now I have to wait another three weeks for another installation. No updates from TalkTalk until I called them. Although the staff can try their best to be useful, no actual solutions are found when an issue outside of their process arises.
Reviewer
Hayley Davies
Location
Solihull
Date
23/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give zero stars I would. The worst customer service ever. I have called a total of 15 times now and used the chat and my problem is still not resolved. I have been promised a price package for my renewal yet they keep charging me more every month and no one will change it. Until I have said look at my notes on my account they try to fob me off and have lied to me trying to charge me more. Each time I have spent a good 40 minutes being passed around and having to explain myself. I can’t believe I’ve tried to renew and don’t bother complaining still no one contacts you!
Reviewer
Adotopp2
Location
Yorkshire
Date
21/03/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I've been with talktalk for years because they give me superb service for one of the lowest price comparable fibre BB services
Reviewer
d james
Location
london
Date
18/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was coming to the end of talktalk contract and price is going up so I was trying to decide whether to go with cheaper faster BB elsewhere or continue. I decided to avoid hassle and upgrade to faster speed for extra fiver. Anyway, after I had committed I had a note come up saying the price would rise by 3.7% next month. Last straw so phoned to cancel account. IMPOSSIBLE!! The first woman put me on hold (without notice) and I was put through to a different (wrong) dept who put me back through to a different agent who also hung up on me. Just the pitts! Why do these idiots think that they can buy loyalty by behaving in this way? As it is I have cancelled DD and will never, ever, use talktalk again. They are all the same, I will stick with my mifi that will do up to 10 laptops etc and no contract. Luckily we do not have a landline with them or would be stuffed.
Reviewer
David
Location
London
Date
17/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Worst customer service I have ever experienced. Stay well, well away.
TalkTalk proceeded to cancel my account 20 days too early, leaving me without internet (I work from home). They tried to reactivate my account but then messed up again meaning I have had to spend 3 hours being transferred between customer service staff, who do not read the notes, and explain over and over again the position I'm in.
I will never use TalkTalk again, or recommend to anyone.
Reviewer
Jordan
Location
Bromsgrove
Date
14/03/2023
Comments:
Can not stress enough how terrible this company is! If they try and push for you to join them, close the door! They lyed to me about my leaving fee with my current provider and made it so difficult to cancel my order with them all they caused me was stress! When I tried multiple times to get through to the complaints team I was left on hold for over 30 mins untill the eventually put the phone down on me! So so rude and terrible customer service.
Reviewer
Brigitta h.
Location
Sheffield
Date
13/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I am very disappointed by their customer service. We have jad issues after the strong wind with the cable, probably is broken somewhere or something like that, and we have reported the issues... Now 2 days have passed and still is not fixed,... and when today my husband called them they dared to say that they can not give us any details as the account number (and our full details) are not matching, so they can not fix the issues and make our Internet work or give us details. You would even wonder how on earth has never crossed through their minds to update our phone number to the account?!????????!!!!! But they knew exactly how NOT TO FIX yet the issues!!!! We say thank you to them!!!
Reviewer
Mi
Location
Manchester
Date
13/03/2023
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Customer service is a bad joke. I have spend (once again) more than one hour live chatting with several agents being transferred over and over again with no result. Broadband speed jumping up and down constantly or dropping out completely... NOT happy!
Reviewer
Hal
Location
Dorset
Date
11/03/2023
Ratings
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Really bad customer service and very difficult to get hold of the correct person (no email address, no direct phone number). Took me 2 hours to get hold of the right person, still waiting to see if I've successfully had my account cancelled
Reviewer
Nirmalan
Location
London
Date
10/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Lost internet 4 days back and called over 5 times and talked to different people, chats and calls. They simply don't know how they can help customers. Even their complaints department promised to called back in 24 hour but call from them yet. They use standard prewritten text in chat saying they take things very serious and apologies for the inconvenience but in reality they don't do anything for fix the issue and they don't care. This company doesn't have people with necessary skills to fix the issue or resources to do it. When I say to them if they can't fix the issue, I can find another provider and move the service, they have threaten me with fine. They said that they only allow the customers to leave the service if the service/internet is down over 30 days. In this day of age, who can afford to be without internet 30 days? I regret I didn't see other reviews before I take contract with talktalk, I can see the same issue I experienced, all other people also have. This company has very poor organisational culture of bad practices, only target to make money, not to provide service.
Reviewer
Daisy Nicholls
Location
Date
10/03/2023
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Avoid!! Worst customer service I have ever received.
Had no Internet for 5 days + and no closer to resolving the issue despite wasting almost 7 hours chasing up customer services.
Been messed around, given conflicting information, cut off when being passed between departments meaning that I have sat in the same phone queue multiple times to try and speak to someone.
Was told to wait in for an engineer, no engineer turned up, I am not confident that an appointment was ever made. After 7 hours of ringing up/using the chat feature to try to resolve the issue, nothing at all seems to have been done to actually resolve it.
Staff are unhelpful and condescending. They are not given adequate training to actually identify or resolve issues and note taking / communication withing talktalk and between talktalk and openreach appears to be non-existent.
After 5 days of having the same conversation over and over with no resolution, being messed around and told incorrect information, wasting mobile data, being unable to work from home and having to commute to work during a snowstorm, the only compensation offered was £15.75 off my next bill. Awful service. Will never use this company again.
Reviewer
F F
Location
Wales
Date
08/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor customer service they make make waiting over 15 min and hang up and I accept the engineer to coming but because the snow the worst broadband connection
Reviewer
Infuriated customer
Location
York
Date
07/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I moved house and informed Talk Talk, the day my broadband went live the internet wasn’t working, this was 9 DAYS ago! I’ve called them over 10 times. Every time being put through technical checks. They promised me an engineer yesterday, then again today. But neither day did the engineer show up. Needless to say that I will be cancelled my account tomorrow, after being a customer for 2 years.
Reviewer
Andre
Location
Warwickshire
Date
07/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Avoid this company like the plague
The worst scammers and schemers I’ve ever come across. Horrible customer services, very difficult to end the plan, even after the 18 month contract ended a year ago. Been over billing me all this time, blame the consumer, signed me up for all sorts of extras i never authorised or used as I didn’t know about them. The worst company I’ve ever come across, shocking in 2023. I truly hope the ombudsman investigate and reigns them in or closes them down.
Reviewer
Andres
Location
Southampton
Date
06/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful experience. Trying to upgrade from a G-fast account to a full fibre and they say its not possible as the system doesn’t let them. So they suggest to get a new account under a different name and email to go ahead with the package. I do this and they don’t cancel my old account. So now paying for two accounts. Soon after I call them, they say this is fraud as you can’t be two account holders but that is what they suggested and they admit its wrong. However, I still have to deal with the incompetent customer service to clear my account. Now they are putting the price up from the Full Fibre when they still have a deal out there thats cheaper and faster than mine. So I am loosing out. I can’t cancel as its a new contract and if I did cancel it would cost me £205. So now I am stuck with Talk Talk till the cancellation fee lowers, which I will then switch providers. The amount of calls I have been with them is ridiculous. Very bad customer service. Never using them again and will spread the word too all colleagues and families. Hope their business goes bankrupt. A joke of a company. The worst ever
Reviewer
Alan Evans
Location
Manchester
Date
04/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
We are being used and exploited this company is as corrupt as the government slapping £3.00 extra a month on people who are already struggling and gives you no offers of help" says it will get there difficulties department to contact you all lies this company probably provides the worst internet supposedly fiber rip off it's not even worth £21.00 a month oh and I'm here over 24 hours now waiting for there no e existing help you out department the words dishonest and criminals sprigs to light leave well alone.i gave one star for customer service and satisfaction because I couldn't go lower than one
Reviewer
Alan Evans
Location
Manchester
Date
04/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
We are being used and exploited this company is as corrupt as the government slapping £3.00 extra a month on people who are already struggling and gives you no offers of help" says it will get there difficulties department to contact you all lies this company probably provides the worst internet supposedly fiber rip off it's not even worth £21.00 a month oh and I'm here over 24 hours now waiting for there no e existing help you out department the words dishonest and criminals sprigs to light leave well alone.i gave one star for customer service and satisfaction because I couldn't go lower than one
Reviewer
David
Location
Norfolk
Date
04/03/2023
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Not very helpful customer service
Reviewer
Amanda
Location
Peterborough
Date
02/03/2023
Ratings
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I changed to a different provider 12/1/23 was told I didn't need to do anything as they would inform talktalk which they did but talktalk declined the take over so a payment went out of my account February and then in March contacted talktalk very very long winded process kept getting passed around finally thought I was in contact with correct person but all she wanted to offer me was a better deal. In the end had to phone the next day and was told I had not cancelled my contract (came to an end in November 22 so was paying higher rate) so long story short finally got it cancelled but have been told I will have make a payment in April as it is 30 days to cancel. Customer service is VERY VERY poor. I have never had to phone to cancel it has always been done automatically.
Reviewer
Aryan Tofigh
Location
Mill Hill
Date
02/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company cheats people by introducing low price but bear in mind, if there are no service, their customers service is so bad, they can not even understand English they want you to spell everything you say. I don'have internet for nearly 7 weeks for the past 4 months and they refuse to give me credit and put the phone down on me 4 times. They put phone down on you! Unbelievable. Their service is zero. I have three accounts and will discount all as soon as the contracts are finish.
Reviewer
Peter
Location
Clement
Date
02/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am bringing this complaint to everyone’s attention about the service my elderly parents have received by your Talk Talk
A few weeks ago, my Parents were contacted by one of the Representative’s at Talk Talk advising they would connect them to Fibre FREE OF CHARGE.
After 3 visits to their property, they were connected.
24 hours later the Internet stopped working.
My Sister spent over an hour on the telephone trying to resolve the problem which couldn’t be done or rectified.
So… Talk Talk arranged for an Engineer to visit.
He came and said the problem wasn’t at the property but it had to be turned on at Talk Talks end.
My Mother then Talk Talk but nothing was resolved so, she gave up and went back to what she had before and not pursue the Fibre issue.
Later the following, my Parents were called from Talk Talk asking how the Fibre was and how they found how the installation process.
My Mother advised the person from Talk Talk that due to what’s happened, they were not going to bother anymore and to leave it as is as she doesn’t want anymore hassle as her husband is very unwell with Rheumatoid Arthritis and Emphysema.
A week or 2 later my parents received their monthly statement to which they were astonished they had been charged an additional £50 for the privilege visit of the engineer.
At NO point they were told they would have to pay for a visit. They are both 71 but still understand what they are told.
My Parents are really upset over this charge. Especially for something that doesn’t work and the additional boxes installed and upheaval at their home.
My Mother text on live messenger to complain to 3 people who couldn’t help then they ended to call.
So to round it off…
They were offered Fibre for FREE. They didn’t get it.
They were charged £50 for nothing.
No one seems to be able to help them.
The latest bill is £82.92
I have personally raised this with the CEO and Talk Talk Messenger and still no resolution.
Please asked you that Talk Talk contact me on the number below as my Mother or Father cannot deal with the stress Talk Talk has caused them.
Surprise Surprise, Talk Talk calls them today. They spoke to my Father who as I said is very unwell. He gave authorisation fir them to discuss the matter with me, BUT it goes against their policy to do so.
What a bunch of …..
Reviewer
Carol Halligan
Location
Liverpool
Date
02/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched to full fibre which lasted for less than a week before it went down. Cancelled service during cooling down period and went to BT. When I spoke to talktalk's technical dept I was told that they wouldn't fix the broadband becayse I had cancelled the account. However they are still billing me. For a service I am not receiving. They are still billing me for equipment I have sent back to them ( I have proof of tracking numbers). They are still billing me from 23rd Feb even though I am now a BT customer from the 21st Feb. I have spent days ln the phone to these peolle. Tonight havibg plans to attend to some importsnt work, I instead spent best part of tge evening speaking to someone in a different country trying to sort it out. An hour later I had a reminder to pay the amount the iperative I had just spoken to claimed to have got rid of.
Steer clear for the sake of your health.
Reviewer
Dan
Location
Wakefield
Date
28/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrendous, unable to provide me with a working connection after many hours trying. Why are they using eero? A clearly inadequate router
Reviewer
Dale
Location
Tamworth
Date
28/02/2023
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Avoid! Avoid! Avoid!
Scamming bunch of clowns, over 30 hours on phone trying to cancel, deal with complaints and ask for them to sease and decist, with them trying to steal money from me.
Reviewer
Carmen Mendoza
Location
London
Date
27/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible experience. I have been with them for a year in my old flat and after one month with engineers coming and not helping with going online it started to work. After this everything was running ok but i have had to move to a new flat. I called them to pay my final fee for cancellation and cancel the contract. They told me to keep my contract with them in my new flat where i was gonna have my connection from the arriving date i said of course it is a good idea. They told me they sent me a router where, first of all i was not living there. Then when i arrived was no router anywere. After that i contacted them for few hours to reach them and one of the guys told me they don't supply connection to my new building, which means they will cancel it. Everything is by call so you never have any proof. And here i am, 6 months later after too many calls where sometimes they rang out or told me yes, i am gonna cancel for you trying to contact them once again to see if they can please stop sending invoices and making me due money for nothing as my credit score is going on **** for their menthal company. I am seriously trying to take them to court as it is absolutely not fair all the time i have lost and all the bad days i have had due to them. So if anyone ask me to go with them. PLEASE NEVER
Reviewer
Anthony
Location
Isle of wight
Date
27/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Very poor customer service. Designed to keep you waiting and frustrated so you cancel your inquiry. Average of 40mins per call.
Reviewer
Al
Location
Durham
Date
22/02/2023
Comments:
please do not use this provider. 4 days worth of a combined 7 hours on the live chat speaking to advisors and problems recognising the account when calling the helpline. first engineer unable to install the eero router after failing to connect to the wifi, second engineer passed around talk talk and eero customer service for 2 hours before losing the will. cancelled the contract 4 days after attempted installation, with all of 0 mbps of data used. easiest process of the lot was to cancel. completely useless, just go to sky or bt
Reviewer
Virginia Knowles
Location
Southsea
Date
19/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Useless company, useless customer service. Wait hours on phone to speak to customer services, constantly being transferred to other departments that don't answer at all, or unable to find out why there is no internet or when it will be reconnected. Like so many other reviews, avoid with a barge pole.
Reviewer
Cihan SATIROGLU
Location
Stretford, Manchester
Date
18/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pathetic Internet service provider
The most pathetic, incompetent internet service provider in the country. Do not sign contracts with them. In order to solve a problem that has arisen, they first say there is no problem, then they say, sorry, there was a problem with your connection due to the problem that occurred in the area you live in. After they had done all the tests Then they said they fixed the problem. I go back and reported that the problem was not solved, and this was carried out for 2 months. when I decided to close my account after 2 months of struggle, they kept me in phone traffic for 6 hours and finally, they accepted close the account. Then they apologized and said that they would deduct the monthly fee I paid from my account as a credit note, but nothing happened. They tried everything, even made it difficult for me not to leave them, they deliberately made me wait on the phone. They send a postage-paid envelope to send back their useless routers. I did so. I get an e-mail saying they have received it and the sentence they call me is "you are a zero-vaste hero. Today they send me another postage-paid envelope and they want me to post back the router again. After all, when you look at the last two days of comments from Trustpilot, you see what a disaster they are. With their useless help team, they are trying to help people. Hey, talk talk you should be ashamed of this poor service.
Reviewer
Jo
Location
Norton Canes
Date
17/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking customer service
Have been with Talk Talk 2 years. Moving house to a new build property BT outreach box in house . Told to cancel current account and take new account then told 5 weeks for engineer visit. I work from home for the NHS so that is unacceptable. As in the cooling off period called to cancel, followed up by email and live chat. Ordered BT broadband would be installed in 7 days… this was then cancelled by BT as still showing as live order at Talk Talk! Repeated chats emails etc and order still not cancelled. Shocking treatment and customer service! Would not recommend them to anyone ! Also tried the cancellation team useless
Reviewer
Roy Wilkinson
Location
South Yorkshire
Date
16/02/2023
Comments:
No star ratings given Customer service is practically none existent Call handlers need training on how to treat customers I have been with them for a year and still they can’t fix why I can’t log onto my account Tech dept can’t fix faults Even just hang up on you Wouldn’t recommend them stay away
Reviewer
Sam Landers
Location
Northern Ireland
Date
14/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Worst service I have every experienced. Worst internet service I have ever had. Multiple dropouts daily. I had to take them to arbitration to leave. Can't call them. Chat service online is useless. Noone helps. WORST EXPERIENCE EVER.
Reviewer
Evie
Location
Kent
Date
14/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is an utter disgrace. We have had no internet for 3 weeks now. we have been in contact with 5 different people, we have had 3 new routers sent, none work. and then now we have been told that our service has been stopped 2 weeks ago for NO REASON, even though we spoke to someone else today and they did not tell us this. They have stopped our contract for no reason and they are now saying they can't restart it for another 8 days, but they are happily taking our money even though we apparently have no service with them, even they don't understand why our service has been stopped and are looking into it?. It has been the most frustrating experience ever, i am appalled.
Reviewer
Stefano Davis
Location
Canterbury
Date
12/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please stay away from this company.
TOTAL SCAM
Waiting for an engineer more than two weeks nobody shows up even they say they will come and make you lose a whole day.
Customer based service in India. Staff’s English is very poor they lie you and hang up the phone.
Reviewer
Durbs
Location
Hazlemere
Date
11/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'll be short and trying to be sweet, (hard to be). The worst experience I had with a broadband provider it's Talk Talk, there were days without a service, not to mention the speed, days which they should have discounted from the bill, but never did, you pay a month in advance, if your contract finished on a day before the new bill, they still charge you for the next month...so, to cut the long story short, my experience with this company has been a nightmare, I would never recommend Talk Talk to anyone, not even to my worst enemy, stay away from it if you can. enough said
Reviewer
Ramzy
Location
Edgware-Middlesex
Date
11/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
by far the WORST company in the UK today, it was named again by Ofcom as "The WORST broadband provider in the UK, not that its useless CEO Tristia Hartrison cares one bit, she is laughing all the way to the bank while unfortunate customers get utter crap service.
Reviewer
Sula Ruta
Location
Oxford
Date
09/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Worst Wi-Fi company I ever had .I mover house and asked them to come to set it up as it wouldn’t work .I had to wait nearly 2 weeks for technician to come .He came in and he had no clue what he was doing .He said that some parts missing he forgot to take it with him.Dispite that I’ve waited no one came for next 2 weeks .So I cancelled wifi I send a email to explain the sostuation.They brought me a bill off 200 £.I didn’t pay it because I didn’t have Wi-Fi at all .They put my name in bad credit score without consulting at all .I had to pay it after even they put my name in bad credits .Disgusting company avoid at all costs .Thank you
Reviewer
Ian
Location
Newmarket
Date
09/02/2023
Ratings
Satisfaction
1.00 stars
Comments:
First the good news. I've been with TalkTalk since I moved into a new property 7 years ago and the internet connection and speed has always been reliable and as advertised. The bad news when you need to resolve an issue and talk to someone (like the discounted loyalty offer you took on an 18 month contract goes to full price mid-term without notice). My current issue is my 18mth contract is up this month but my online account has it expiring over a year ago. Because of this I can't change any options. When I finally spoke to someone in the Full Fibre Team who is native English speaker and understood my issue he said I was still shown as being in the Cooling Off period and my account would need fixing by the backoffice team. This would take 2-3 days max. 3 weeks later and several calls later it's still not fixed. After I said I was going to cancel the agent asked if I wanted to log a complaint which would guarantee a supervisor would call back in 24>48hrs - which I did. 3 days have passed - have I been called back? No!I have to say like others I can't think of a worst company for customer care - it's almost like one of those video training courses back in the day John Cleese did on how NOT to do customer care and drive your customers to another provider.
Reviewer
Dieno
Location
Bristol
Date
08/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Customer Service
Terrible customer experience, still being billed despite already cancelling, sending back their device, and paying a cancellation fee. Called to cancel services in Mid-September because I had to move, so I sent back the device and paid a hefty cancellation fee. I've done all that yet I was still billed until January. Contacted them again in January to ask why I was still being billed, and they claimed that I had not cancelled services nor sent back the device. Either terrible customer management on their part, or outright theft. Wanting to cut my losses, I submitted a cancellation again via chat (now a written paper trail should exist). Still no cancellation confirmation until February. Just wasting money for services that I do not use, have cancelled, and have paid for the cancellation.
Would not recommend, unless you want to waste your money.
Broadband
The broadband speed and reliability was adequate enough for day-to-day activities. Not worth the awful customer experience.
Reviewer
Sharon
Location
Boston Lincolnshire
Date
07/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would never ever recommend this company for wifi their customer service is shocking to say the least .. go with any other company apart from these if you value your sanity
Reviewer
Jeethu
Location
Northampton
Date
07/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was having talk talk connection in my property and was always having network issues. Then came a mail from talktalk saying that they are going to update to fibre optic system and that would enhance the network speed. I was expecting that would resolve the network issues and agreed to do that. Engineers came from city fibre and installed the fibre optic connection on 6th feb and said that the connection would go live in half an hour. Waited for 2 hours and contacted talk talk. The person whom I spoke did not even know what city fibre does and who they are. Anyway explained the problem to her and she said it will be activated after midnight. Waited for 24 hours and nothing happened. Rang up talk talk again and talk to another person who again had no clue about what is going on. Somehow explained to her my concerns and at the end she was repeatedly saying that this did not happen because of fibre optic installation. But instead because of a network crisis which happened in many places apparently. I was trying to explain her that it was running well until the router was disconnected from previous connection and connected on to the new one. She was not accepting that at all. At the end I requested her to raise a complaint because it is completely a fault from the providers side and I can not be waiting for 2-3 days for the problem to be resolved, as she said. Her reply was shocking. Then the procedure is to pause all the repair work until they investigate on it and that would take more than a week. So now, just because I followed what this people instructed, I’m not able to work until they come back with a solution. They are not a trustable provider at all from my experience.
Reviewer
Paul Worden
Location
Chorley, Lancashire
Date
06/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
The wifi provider at the previous place I lived was Virgin. The wifi went down zero times in three years and I never had a single problem.
I’ve lived at my current address with TalkTalk wifi for about 5 years and reckon I’ve had to ring them and spend half an hour on the phone roughly twice a year due to my router failing and not having an internet connection.
It’s almost impossible to talk to a customer service advisor who speaks English as a first language, and none of the staff I’ve ever spoken to have been able to tell me why my router isn’t working when I’ve asked.
I’m getting fed up with TalkTalk and have just told the bloke I spoke to on the phone after my router failed again today that if it stops working once more in the next twelve months, they’ve lost a customer.
Reviewer
Sean
Location
Sheffield
Date
06/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They set up 2 direct debits with my bank. Luckily I noticed this and cancelled them. They offered me 3 months free if I don't report them to ofcom and not cancel my order. I agreed to this. Got my bill today no 3 months free and they say they never offered me the 3 months in the first place. I am disabled and feel like I've been scammed.
Reviewer
Ramzy
Location
Middlesex
Date
06/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Truly a company from hell, awful service, disgusting treatment of vulnerable customers, utterly useless incompetent ceo who couldn't care less.
Reviewer
John
Location
Kilmarnock
Date
03/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Was sent an engineer date to come and install the eero hub to our wall . Waited 8 and beyond to the next day with no calls , emails messages to say why the engineer has not turned up. So then i went to phone up and cancel which was an absolute nightmare itself . Took over 4 hours to be completed . Then they run through the terms and conditions of cancellations to a service we havent even got saying it will be cancelled a month later , This is supposdly so they can charge us for s non existing service . Absolute shambles of a company . STAY WELL CLEAR
Reviewer
her
Location
kent
Date
01/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible, terrible, terrible customer service. The billing page malfunctioned and changed a direct debit date instead of setting up a one off payment extension. The knock on effect was lots of calls that didn't fix the issue. My account told me if I paid the promise to pay, that the overdue amount would still come out via direct debit anyway.... Then direct debit didn't come out.. Wouldn't change back because you have to wait three months to change back the date again. (I didn't change the direct debit, I made a one off payment application). Then I tried to leave. Only after three days have talktalk finally read me the leaving script and confirmed a leaving date. Apparently they didn't receive the takeover application either so I have to pay 30 day leaving notice. It now transpires that because a direct debit was cancelled (by them, with no mention of a fee at leaving) I will be charged a fee because I cannot set it up again before the end of the contract, to pay the final bill (because I am cancelling it, despite being told I could reset up the direct debit on the phone, anyway that call hung up on me after reading cancellations script, technically it was billing that hung up. I wanted to find out my final bill, for them to calculate it..). A few days ago I got hung up on by billing too. I think billing like hanging the phone maybe? Maybe they enjoy the click?. I just tried to sign in today and now I can't even sign in to my chuffing talktalk account. It says sso.talktalk.co.uk took too long to respond and suggests I need to check my internet connection. But everything else is connecting. Like news websites. It's just talktalk. It also does the same when using my phone. Weird, huh? They haven't fixed it and don't seem to know how to. No one has explained why it's happening. I've given up trying to get out of paying the extra charge for lack of direct debit. The lady that gave the email to complain to [email protected] (I don't know if this correct?, anyway I'll try it). Yeah she randomly just pressed divert after she gave that email.... I gave up at that point. So I'll send the complaint in via email. Then complain to ombudsman I guess. Awful! Wow!
Reviewer
HUnewearl
Location
Uppingham
Date
31/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speeds well below the guaranteed rate, constantly goes down. Not worth it, avoid them.
Reviewer
Fed up customer
Location
Bucks
Date
28/01/2023
Comments:
I would avoid using talktalk fullstop. I am a brand new full fibre customer (since 13 Jan) who was promised upwards of 150 mbps, which was achieved the first day I switched so is achieveable. Since then I have been unable to work from home 3 mornings and not had Internet at least 5 evenings (in a matter of weeks). When I am lucky enough to actually get Internet is has been as low as 20mbps.
I then have the pleasure of having to spend well over an hour EVERY TIME I call (and this is only because I have now worked out what I have to do to be given the privilege of getting through to a human) with a 'technical support team' who's skills don't go any further than the script they are reading from. You get asked the same questions multiple times (that you have already answered) because of their script and their lack of training, knowledge and ability to understand the issues and what is being explained. When I have asked to speak to a manager, I get told I have to go through these checks again first and give yet another hour of my time to get absolutely nowhere. Disgraceful doesn't even cover it.
Reviewer
Chris
Location
Newcastle upon Tyne
Date
25/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet company ever - avoid. Poor internet speed or no internet at all - no help from anyone.
Reviewer
Philip
Location
Doncaster
Date
24/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Everything went fine, signed up, received router, City Fibre engineer appointment, City fibre completed the installation. Then it was down hill fast, Engineer, documentation and video imply that as soon as the installation has taken place your good to go. Ten calls to TalkTalk, usual transfer you and ten minutes later line goes dead. When I did talk to someone I got three different excuses with the last one blatantly lying and no broadband.
Reviewer
amber
Location
kent
Date
23/01/2023
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Been with talk talk a few times over the years as they offer good deals and have generally had few problems with them. Broadband reliability has been fine in my experience with a few hiccups but always been able to get through to talk to an adviser on the phone. Advisers generally polite and helpful but a couple of times they have messed up processing my request and had to get in contact with another adviser to sort out the issue. Speed's been good since on fibre.
Reviewer
Damian
Location
Manchester
Date
23/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not even joined them and their customer service is appalling. I called Talk Talk this morning to discuss broadband availability in my street. I asked them to call back tomorrow to agree a move over if we decided to make the change.
3 hours later I get a text and e-mail form Sky saying my braodband was moving provider. I spoke with Sky, who conformed that a order had been placed with open reach for a 3rd party to take over my line. Sky managed to cancel this.
I then called Talk Talk and wasted 2 hours of my life with incompetent sales and customer service people who were unable to confirm any order had been placed. kept asking me for my account number (I HAVENT JOINED YOU YET AND WILL NOT BE) and then refused to give me their names.
Utterly appalling service.
AVOID THERE MUST BE SOMEONE BETTER
Reviewer
Abby
Location
London
Date
20/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
The customer service is absolutely shocking. The phone number is closed so they said to use the online chat which I did and I was disconnected 6 times, answered the same questions numerous times within each different chat, all over a 2 hour period and did not manage to fix my Wi-Fi. If I could put 0 stars for overall satisfaction and customer service, I would of.
Reviewer
Rak
Location
Wellingborough
Date
18/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT SIGN UP TO THIS COMPANY EVER!! Trying to cancel the account is another story!!!
Absolute Joke! company. If you want to waste your life calling them again and again be my guest.
Reviewer
Paul J
Location
Essex
Date
16/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
12th day with no Broadband and another promise of it being fixed within 2 days (the 5th such promise so far). Formal complaint raised but I have no confidence it will make any difference as they simply don’t care.
Reviewer
Isabela
Location
Leeds
Date
16/01/2023
Comments:
Bad internet, every month there were complaints about the attention of the team and nothing was solved, until canceling this broadband. Then we thought they were dealing with the cancellation papers and it wasn't even cancelled, we called again to resolve and cancel because we continued to receive the bill and without the cancellation letter, and then, even without having a router it was the same thing and it was just count. It was a lot of stress this whole time using this boarband, because we still talk to the whole team and no one can solve any problem, and until today I was receiving a bill to pay. Therefore, the advice I give is do not sign a contract with this broadband because you will have a lot of problems, and many excuses will be made so that you can pay them. I hope they don't send me any more emails charging me because I don't have internet anymore since last year.
Reviewer
Sunayan Choudhury
Location
London, UK
Date
14/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
While transfer to a new provider from Talktalk for phone and broadband was taking place, Talktalk issued a new contract without my consent. I phoned twice but they did not rectify their mistake. Talktalk sent me a letter confirming the transfer which took place on the 5 Dec, but still they kept my account active. They are sending me emails asking for monthly payment, I sent a complain letter for which I have not received any reply yet instead today I have received a threatening letter from Talktalk. Have any of you received the similar treatment from Talktalk? This is an harassment which is causing me stress and taking up my time.
Reviewer
Michael rapiid
Location
Newcastle upon tyne
Date
12/01/2023
Comments:
I am very disappointed about the services of Talk talk. We moved to new home. The talk talk available at that building, therefore we chose that. And asking for the broadband connection. We asked for the normal connection.but, they pull us to take full fiber connection. My husband is work from home. He was in off until get the broadband connection. We just wait until get the box and the engineer booked date ,it takes almost 2 weeks. Then after connection engineer said there is no proper connection so need to contact with talk talk.we contacted with talk talk they said it takes again one month. I don't know it's fair. Because for a connection takes 1.5 months, we talked with the officials of talk talk. But,nobody responses properly and the customer service was very bad they said to cancel the connection. It takes 3 days for cancellation message ,then again need to apply for a new one. I don't know what they are talking about. Then ask about the compensation they said it's 5.25 pounds per day. It's a very bad broadband company and the services are really really bad. I am very disappointed with this company.
Reviewer
ANDY GEORGE
Location
Warrington
Date
12/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved my phone number and line to T/Talk Welcome Pack detailing speed and guaranteed minimum speed etc never sent or T C's. its lower than the minimum. complain, I switch they mail T&C's Welcome Pack, seize my phone number put into quarantine "You can't have it back" then its returned to T/Talk. Service people take calls, only give information displayed on screen even if its false. PC connected to router with cable, still slow, Tether to smart phone works fine, no buffering. T/Talk only quotes T&C's to user, won't own up to its own T&C failures. Nice way to obtain phone numbers and inflict pain having to update contacts with new phone number.
Reviewer
Zahire latif
Location
High Wycombe
Date
11/01/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Broadband speeds and reliability not bad very cheap 65mps for £22
The problems start when you have to contact talk talk. Their overall customer service is appalling an arduous task and you are always going round in circles repeating the same information over and over and over and over again
Reviewer
Jackie
Location
Manchester
Date
10/01/2023
Ratings
Customer Service
3.00 stars
Speed
3.00 stars
Comments:
It wasnt that fast. Ok. But i had my phone if i couldnt get. on. My problem was at the end. My contract ended. 31 dec 2022. I paid the dec set payment as no extras. Like tv or phone. I rung up hard to get through. Got through i said i want to make sure u cancel. He said he would help with that. Abit of a quiet time and he put phone down. Tried again but couldnt get through. Went on chat. Had chats saying cancel after they were not going guantee cheaper. So i said cancel. They were passing here and there so went on trustpilot to get a respone as desperate to get it ended. They replied i said u know i want it ending contract left my details. Risky. Took them off once got answer. Spoke to supervisor saying not got cancellation so £43. I said not paying it we were argueing. He didnt get any where and i didnt. They decided they would continue with service. I unplugged and wanted it out of house. One chat said bag would come to return which i am waiting. I phoned consumers they said my rights were if they were continueing u have to receive pre contractual information. So i didnt get so due to that i have over a year to cancel. I sent direct message and a letter recorded delivery telling them what my rights were so i am canceling.. Not heard anything. Couple of days ago i get the boardband starting it was up and running at my request but i hadnt requested it. Its still unplugged. It feels like bullying. Talking over u with it being pushed on u. I have new provider and decided to go through the switch to make things easier. Got a few messages that i screen shot. I cancelled direct debit after dec payment as i read money had come out of some peoples accounts. They r dishonest. The trick is not confirming the end of service./ Contract then. He said we havent got any cancelation £43 so u owe £43. I feel its money by deception fraud. They r criminals. I wont be using them again. I may of done but never again as i have contract when it ends i look for deal. Here there and every where. But never will go back to talktalk I didnt know this sort of thing happened. Now i want to cancel in 6 months in advance with new provider. . As its scared me..
Reviewer
Deborah higgins
Location
Sheffield
Date
10/01/2023
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have issues with my tv box no hd channels for a week and counting after contacting talktalk on the phone for 1hr and 35 mins with staff unable to understand or solve the problems I was told I would be contacted the following day this never cam.instead I was told I would be contacted 3 days later still no call,then today I phoned again and was told I would be contacted that evening a email later I was told it would be tomorrow instead whats going on,this is totally unacceptable
Reviewer
Liam
Location
Leeds
Date
10/01/2023
Comments:
I placed a home move order at the end of November for the 19th December 2022 (more than 3 weeks notice) and still don't have internet access now (10/1/2023).
My partner and I both work from home and we have had to use our phones over this period, costing us quite a bit of money.
I have called at least 5 times and been passed around teams and have no resolution for my order. They first told me 5-7 days, so I would have internet access at the end of December, this would have been ok but it didn't happen due to no reason. I was then told the start of January, still no internet. Then I was told 24-48 hours and guess what, still no internet. I was then told 5-7 days (again) and still no internet.
I have just been on the phone with them for over an hour and a half and what they have told me is that there was a system error and they need to cancel the order to then place a new one. Why wasn't this the resolution the first time I called?
They are beyond useless and have cost me a fair bit of money. Their customer service is useless as I have had to call many times to get close to an answer.
I have never left a review for anything before, but I had to leave this just so people avoid these idiots.
Reviewer
Janis
Location
Date
10/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Awfull had to pay 42.50 for slowest internet ever.
Also when called to change package they kept asking for non existing account email address and phone number....
After 1h of talking they didn't sovle and of my issues.
Had to cancel them and go to other provider who have two times better internet speeds and twice as cheap prices.
My advice dont waste your time with them, they dont care about customers
Reviewer
Cat
Location
Scotland
Date
09/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Booked for installation on the 19th of December was told would be installed on the 6th of January.
Nothing happened on 6th of January. Tried to call was asked if I was paying a bill and customer team unable to communicate well with me. Was told I would be updated on the 10th. Called on the 9th to find out what was going on told an update on the 13th of January. Turning into the full of January without any internet service. Told me I’m unable to cancel my order and go with another company.
Reviewer
Patryk
Location
Manchester
Date
09/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet blackout since 9am 08/01 - Saturday.
No updates on this issue from TalkTalk on social media nor any actual communication at all!
Reviewer
Cristina
Location
Brighton
Date
09/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Absolute Rubbish.
Broadband often slow and gets stuck (we are on the new fast broadband supposedly) and no one can do anything about it.
Customer Service takes ages to pick up phone, takes about 5 minutes to go trough security questions (and keep on asking them every time they pass the call to someone else). Problems don’t get solved.
Now I have been told that it will take up to two months to obtain a copy of a bill from just over a year ago and I have been kept on the phone for 40 minutes for it.
Reviewer
MFM SAMSUDEEN
Location
Crawley
Date
08/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Ohh my god it is enough with Talk talk service I was called to customer service they answer from South Africa they can't explain clearly what u need and what happens in my bill, talking like robot. I was spend about more then a hour. end of the day nothing happened. they was charged e ery single for my phone diverted also they explain when I asked. I was ask the lady to send e mail to me as your condition and uk head office address but still waiting for it it is better DO NOT TAKE CONTRECT WITH TALK TALK.
Reviewer
L Walker
Location
Kent
Date
06/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I tried on two occasions (one online via chat, once on the telephone) to renew my contract with TalkTalk. Joanna on online chat was helpful but said I could not renew as your new database did not recognise my email address - which TalkTalk have been using to send statements, etc., for the past several years - and therefore she could not send me an email with my new contract. She said that perhaps I could set up an email address with hotmail or google, which I refuse to do simply for TalkTalk to send me the contract.
I suggested that she put it in the post, but she said she was unable to do this, and gave me the Customer Service telephone number which hopefully would be able to rectify the situation.
I accordingly rang the number she gave me and the young lady I spoke to was initially helpful, but also was unable to send me through the contract. She said she would look further into the problem and then abandoned my call, leaving me hanging on for 15 minutes until I ended the call.
Even though I have had issues with TalkTalk in the past, recently it has been working ok, and I was quite prepared to stay with the company, but I have been forced by TalkTalk's incompetence to research and go to another company for my broadband.
Reviewer
Beryl Davies
Location
PRESTATYN
Date
06/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
We changed our package when the contract ended. The lady on the phone kept talking even when we said the battery is going She said she would e mail us she did not. Now we cannot access our smart TV as it says the password is wrong even though we have the internet and printer on the same password. Is this coincidence?Why has she not e mailed us with the new contract/
Reviewer
Jackie
Location
Manchester
Date
05/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have am willing to go to court..they haven't followed instructions of making sure my contract is not renewed.it ended on 31st Dec 2022.rung up after a long wait .thought I was getting some where but phone went down.i contacted them.on chat.spent lots of time argueing .so that's y people can't get through.i told them.i will be cancelling direct debit.as I don't want anymore .Once ended.please do not have they r trying to get me to pay more money .After stating I don't want to renew contract.i have turned it off at mains.this company should be closed down.i have a new company to install new board band.acting dishonest by not doing what is asked .then billing u.
Reviewer
Imad Ahmed
Location
N22 5EB
Date
04/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have been without internet from TalkTalk for 11 days and counting. They have wasted hours of our time on the chat, promising a router sending an engineer without a router who promised a router within three days which still has not turned up. We are completely frustrated. They do not provide the service they promise. Switching provider.
Reviewer
Mark
Location
Northern Ireland
Date
04/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
My Internet stopped working 14 days ago and Talktalk have done nothing to restore my service. I have had to sign up with an alternative company to provide my Internet due to no action by Talktalk. Absolutely terrible.
Reviewer
Gurpreet
Location
North east
Date
04/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Worse service ever trying to cancel my contract for last 3 days keep calling them and they hang up am busy man with work and they just wasting my time
Reviewer
Soni
Location
Maidstone
Date
01/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not good service at all. We had trouble with the broadband connection all the way through with the TalkTalk. From last week there is no Internet connection in the house. Informed the customer service team several times a week on still there is no help. Won't recommend them to anyone. I have informed them about my daughter is in great distress as she is starting her exams and she can't prepare because the Internet is not available. Everytime they say to you that they will do everything to help but don't even want to help. Terrible service...!!
Reviewer
Chris
Location
Portsmouth
Date
01/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One star as I can’t give less. 7 months into a broadband contract and the service has stopped. Reported immediately and they say an engineer is on their way. 4 days later same story. Chased them every day. No progress, no news, no internet. Counting the months until we can move away from TalkTalk.
Reviewer
Ciprian Geanta
Location
Gloucester
Date
31/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Look for serious companies and avoid talk talk at any costs, it's an absolute nightmare.
Reviewer
Toonbarmy
Location
Newcastle
Date
29/12/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Idiots.
Ended my broadband contract 16 months ago and returned the equipment in the envelope provided.
Got another envelope yesterday to return the equipment.
Emailed them and it is like talking to my backside.
Asking for my account number
I told them I don't have one, I did 16 months ago.
Blocked their emails. Complete idiots.
Reviewer
Kris
Location
Manchester
Date
29/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The internet service with talk talk has always been average and I out lasted my contract though I was ok with allowing the internet service to continue, which was more down to my laziness. But enough was enough of slow internet and thats their Fibre 65 which is supposed to be great, sadly not. I now have tried on three attempts to cancel my use of their service and its like they don't give you an easy option to cancel. They try to push it on my new provider to cancel with Talk Talk which seemed weird to do so but Three who I have moved to saidd it was 100% on TalkTalk to cancel it. After my third attempt of telling them to cancel and well within my billing period (12 days) before the next months usage would be used they have told me I am to act like I'm using the next months internet and i then pay for it and then also send them the equipment back in that time. Why should i pay for another month that I won't even use as I made it clear I am already using Three's service.
I was wondering what would happen if i just cancel the direct debit after I pay this this months internet which I also asked the advisor? I was told not to do that, and see out the extra month I won't even be using.
I then also asked could I get the transcript of this phone call or motre info on all that we have spoken about as well as the instructions in this cancelation process. I did not get this I instead get an email 'We'd love for you to stay" - We'd love you to stay, and because we know that value matters to you, we'd like to help you find a new plan that works for you. It could save you the hassle of leaving.
I called them three times and its like talking to a wall they are so difficult!
Reviewer
Sam
Location
Sheffield
Date
29/12/2022
Comments:
I had to cancel my account due to a sudden and dramatic rodent infestation which caused me to leave the apartment that I was renting. Talktalk kept billing me despite my many attempts to cancel my account, they then made me wait a year, would occasionally start billing me again. I'd contact them desperately trying to cancel, only to be met with contradictions or arrogance across the phone. I have spent 10+ hours on the phone, and I've sent 60+ emails. I'm no closer to cancelling my account then I was when I started.
Do not use talktalk, ever. Like, seriously, use another company. Talktalk's operation is closer to a scam than a reputable company.
Reviewer
Daryl coleman
Location
Date
27/12/2022
Ratings
Customer Service
2.00 stars
Comments:
Moved house in October and started service from TalkTalk broadband from day one it never worked TV buffered WhatsApp was totally unusable had to turn Wi-Fi off my phone and use data. Talking to the customer service was worse than useless it was a complete wind up took a month to get through to somebody in Manchester who actually did what they said they would and terminated our contract we were given the runaround put through to technical services on no account ever agree to be put through to these people as they are in South Africa the line is in audible and they just keep you hanging on an empty line the online chat seems helpful but when you end it nothing is followed up and no notes put on your account so next time you call you are back to square one again eventually we got rid of these people and have now gone with a proper broadband company
Reviewer
Debs
Location
Glasgow
Date
27/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely clueless. Had 2 agents at my door hounding me to sign up just so they could get a sale. 2 young boys,very inexperienced in my opinion. Told them numerous times I wasn't interested and they kept chapping my door. I had 3 young kids at home aged 5,2 and 6 weeks old. Felt very anxious to the point I thought if I just sign up then cancel the next day they'll go away. 1 boy said it was the others first day and needed a sale he'd be so grateful if I could help. Felt very pushed into it,stupidly signed up with them.Took forever standing at the door,they were making general chit chat but were swearing constantly and my 2 oldest children kept coming to the door to see who it was and could hear the swearing. I told them I couldn't stay much longer I had kids to feed and put to bed as it was half 6 going on 7pm. Felt very threatened, they kept saying almost done thanks for your patience,tried shutting the door and 1 put there foot against it to prevent me from doing so. I felt so angry and upset. Tried phoning to say I wanted to cancel 5 mins after they left and what a surprise got the automated message sorry we're closed now. Tried phoning today to cancel, spoke to 5 different people who kept going round in circles asking for my name, postcode. Spoke clearly and they couldn't understand me as they didn't speak very good English. Kept saying I'll put you through to the cancellation team, someone else came on the phone to take my details. Same thing again, I'll put you through to the cancellation time. Managed to speak with someone who said they've put a note on my account saying I want to cancel so I hope that's it sorted now and never have to experience dealing with this company again. Prefer my provider EE who I have been with for 6 years.
Reviewer
Ady
Location
Gill
Date
24/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tomorrow will be the fourth week of no Internet. Fibre to boot. Not impressed.
Reviewer
Shellw
Location
Shellw
Date
23/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Been with talktalk for years so was happy with the offer of now tv cinema offer of £5 a month. For grandchildren over xmas. However! 10 days and still no talktalk, chatted to customer services 3 times to sort out. Gone past the will be sorted in 5 to 7 days and the latest response? It will be sorted when its sorted and we'll let you know when that is. Will be leaving when contract up as customer service is pathetic.
Reviewer
AH Money Exchange Ltd Ara Sultan
Location
Oxford street
Date
22/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
I am having the most stressful time with the broadband provider. Absolutely rubbish. I don’t recommend or wish this stress on anyone. I never had such a experience with any company in my entire life. I had to write this review to feel just slightly better and less stress.
Reviewer
R s
Location
Yorkshire
Date
21/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Do not use talk talk broadband & line rental.
Save yourself endless stress & aggravation from start to finish. then when you leave & swap to another provider it's not over yet.
They keep billing you month after month & add fees when you say it's been terminated on your account & new provider gave them notice on same day I did, that was leaving in 30 days time within the last 14 days of contract in their t&C's.
Utterly incompetent does not describe them enough.
OFCOM are being informed.
Reviewer
June lorriane
Location
West Sussex
Date
21/12/2022
Comments:
What a bunch of cowboys. Should have gone live 9/12/22. Nope didn’t happen. Phoned everyday, to be told would be up and running by 9pm. Nope. On 20 December am engineer finally sent, fault on line but, he couldn’t connect me because he couldn’t carry out his checks. I have complained and requested callbacks, no contact until 21 December to be told I will have to pay £181 cancellation fee and £34 for the service I haven’t received since 9 December. Do not give them the time of day absolutely awful way to terest people very upset and angry at the lack of service, customer service or support
Reviewer
P. Ryder
Location
Altrincham
Date
19/12/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Trying to get any sense from customer services is impossible. I changed my provider 11th Nov but the new provider forgot to inform Talk Talk. I informed tham on 18th Nov that the provider had changed but they insisted they would not disconnrct me for another month which was chargeable! I accepted that but then they chargrd me for the next month again. When I phoned them they denied any record of my notifying them I was leaving. I asked to speak to a supervisor and was told one woulf call in the next 48 hours. When I said I was not prepared to stand by my phone for that length of time I was left on the phone with noone redponding to me. Considering the recorded message they transmit at the start of the call it is obvious they don't listen to those call recordings!
Reviewer
NM
Location
London
Date
16/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please please please save yourself unbelievable stress and aggravation and just don’t use TalkTalk. They are unreliable, unhelpful and plain useless!!!
Reviewer
lee
Location
Edinburgh
Date
12/12/2022
Comments:
worst company ever,if id i had read the reviews first then theres know way i wouldve went with them,i cancelled my contract on the 8th dec 2022,i told them to cancel my contract as from this date the offical date for the contract to end is the 20th dec,i was also one month in credit.since the 8th dec ive had emails phone calls txts asking me to stay offering me £20 to stay with them and get cheap broadband for £20 also,then today 12th dec i recieved an email saying thankyou for not cancelling youre contract and staying with us,how far will this company go? i spent 40min cancelling the contract on the 8th dec. how is the company allowed to continue with all the complaints from the public,trying to speak to someone in english is useless ask to speak to a manager no chance.this company needs to be shut down asap. if you think your getting a great deal because theyre think twice,read everyones reviews first i wish i had. before i cancelled my contract i was offered full fibre promised it woiuld be faster ect... so someone from open reach came to my property tried to install it he couldnt do it after 2 & half hours left my property saying its talk talk fault and walked out,mean while all the cable was left hanging outside left on the walk way for anyone to trip over,two days later 2 of the bosses from open reach came to my outside property saw the mess,next day i had two guys from openreach the whole job needed redoing thats how bad it was,so now ive got a hole through my property wall,and the joke is its still not so i called them that day i asked when it was going live 2hrs 20min i was on the phone for only to be told you dont have full fibre in your area that was it for me,that was all on the 6th dec & 7th dec,by the 8th i had enough the air was blue as hell.monkeys in a zoo couldve done talk talk job because clearly theyre absolutely useless,not got a clue what theyre doing none of them,so glad now ive got rid of them finally,avoid talk talk at all costs read others reviews dont just jump in because theyre cheap, seriously youll thank all the reviews in the end im lucky i was only with them 18months. talktalk couldnt run a kids picnic theyre that bad.
Reviewer
Ebony
Location
Doncaster
Date
10/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Joke of a company have passed me to a debt collector for money I don’t owe when the account was transferred out of my name cause nothing but stress and anxiety do not use this company they are absolutely sh** and none of them know what they are doing useless
Reviewer
lee
Location
edinburgh
Date
09/12/2022
Comments:
overall satisfaction zero.
customer service. monkeys couldve done there job because there staff are clueless.
i wouldnt recommend this company to my worse enemy thats how bad they are.
broadband reliability,constant buffing.
they must be that desprate to keep customers they offered me £20.00 to what an insult i said even if you offered me £1000 i wouldnt come back to you,since i told them i was leaving them,i cant get rid of them,constantly phoning me.i cant wait to see the back of talktalk,they told me i could get full fibre as its in my area,so i said yes they came to my home drill a hole through my wall only 90min later i cant do it theres a fault outside he left and left all the cable on the pavement unfinished,2days later 2 men from openreach had to come out again and re-do the whole job thats how bad the first job was done.so i called talktalk i was wanting to find out how long it would be before i went live on line,180min later i got told you dont have fibre in your area,its impossible to speak to someone who can speak english even the manager. thats the best thing ive done leaving talktalk i wouldnt recommend them to my worst enemy.avoid them if you can youll have nothing but hassel trust me!
Reviewer
Joy Babasola
Location
Middlesbrough
Date
08/12/2022
Comments:
Been having issues installing my wifi hub. Tried chatting with several staff on it but they keep tossing me about, then just go off the chat. Sent a mail as well but no resolution. But immediately I cancelled my direct debit, boom, they sent me a mail. How can I pay for a service I have not been able to use?
Reviewer
Katie S
Location
Aberdeen
Date
08/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well we’re do I start
Customer service I would not give a star - lack of communication , support from service
Broadband - poor and again poor engineer booked for date didn’t turn up , call received 5 h after saying sorry unable to get sky in property due to lack of broadband
I would never recommend this company to anyone
Reviewer
J Davis
Location
Bromsgrove
Date
05/12/2022
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Good internet speed and reliabiliy. Customer service was generally good for basic enquiries.
However, they scheduled Openreach to install fiber without consulting us, openreach damaged the property and getting talktalk to follow up the complaint was impossible. They shut off our internet for a week because they forgot to deliver the new router. Sneaky 30 day cancellation period. Overall a poor experience.
Reviewer
Mr. M
Location
London
Date
04/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Void this provider.
- 0 customer service.
- Internet speed/service highly unreliable.
- Constantly failing/dropping.
- Equipment poor and prone to fail.
- Not worthy anyone stress.
Reviewer
Austin Baxter
Location
Nottingham
Date
02/12/2022
Ratings
Satisfaction
5.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
If 0 was possible I would still be classed as benevolent. Tried to close an account today! Two hours of back and forth, transfer, what you like sir, transfer, here's an out of hours contact number to call, alright, here's a number you can call, but we can offer you a better deal. I DON'T WANT ONE!! Now I've got to give them 30 days notice, I think I'm out of contract anyway. Hum ho, gladly pay an extra month to be rid of these incompetents. Sad, because never had a problem with their service (technical), sad to say their customer service is not even comparable to a TV comedy show. Next time I need a contract, sorry ladies and gentlemen at Talk Talk, you won't even be in the game! APPALLING.
Reviewer
Matt Kenny
Location
Harrogate
Date
02/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My mum has talktalk broadband, she is deaf. Cityfibre (talktalk contractors) came round and upgraded her broadband to fibre, and left without plugging the router in or testing the line. No matter how many times I ring TT tech services they will not send an engineer out to fix it because I am not my mum, even though she cannot speak on the phone without me being there because she is deaf! Put simply, they have the worst customer services imaginable. 6 weeks after cityfibre screwed up her broadband, she is still without the services she pays for and TT are making absolutely no effort to fix it.
Reviewer
Roy.p1
Location
Worcester
Date
30/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never experienced worse customer service worse than TalkTalk. FULL STOP.
1 hour on the phone only to be cut off, 2 hours on web chat only to be eventually transferred (ignored), they just wait for you to give up and leave as they can not be bothered to sort your issue out, I simply wanted to amend a new order (A NEW CUSTOMER!!!). I then got to the point that I wanted to cancel the order as the drone simply came back with constant irrelevant questions and at every point, I have to wait for 5, 10, or 20 + min for a single reply.
Avoid at all costs!
Reviewer
Alistair Nicholls
Location
Wrexham
Date
29/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Promise the earth, deliver little. I was supposed to get a new modem when I renewed my contract, several conversations later I am still waiting. The old one has packed up so no internet. Time to buy myself out of my contract. If you have any sense you will stay away.
It will cost me £210 to buy myself out of the contract but worth every penny. My son plays his Xbox online but the broadband drops regularly; it's not stable. He has ADHD and has wrecked his room due his frustration with the service.
Reviewer
Danyell goodison
Location
Newcastle
Date
29/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I swear if you could give 0 I would they are the worst ever !! It’s never their fault rang up for 3 months straight trying to set up a payment to come out bank directly yet for 3 months they hung the phone up so tried live chat what a joke that was I then managed to speak to someone only to be told I had to pay a huge bill and pay for monthly bills all while been cut off they have no support in place for the cost of living going up then have the cheek to say you have to inform them when you sign up baring in mind it was January when I did and the government guidelines for internet package deals dosnt come out till April march so really talk talk take but don’t help there customers joke of a company carnt see them lasting much longer before going under people arnt going to support a company who has no support for them in return
Reviewer
Adam Drury
Location
Devon
Date
28/11/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Technical support completely useless. My router packed up, so contacted support they say oh theres a problem on the line, we'll send an engineer.
I told them about the situation and to send a new router. Rather than wasting time and resource on sendingan engineer. But oh no they have to send the engineer.
I went and bought a new third party router and plugged it. Shocker my internet now works.
Will be looking to leave them now for a provider with better customer service.
Reviewer
Igor Sych
Location
Newport
Date
28/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very very bad company i haven't interent for 5 days and now in tv ia going a world cup and i have to use my own internert from my phon, zero help
Reviewer
Emma
Location
Aberdeen
Date
26/11/2022
Comments:
I literally could not rate this lot any lower. If I could leave no stars, I would. I’ve been trying to cancel with them for MONTHS. I lost my husband and was moving back in with family, hence no longer requiring internet. I’ve been out of contract for months so it shouldn’t have been an issue. They made me pay £97 to close the account, then told me they would only cancel it once I found someone else to “take over”. They’ve charged me almost £300 since cancelling for no reason (my monthly will was only £37). I don’t even have the router anymore, constantly send threatening messages to me and when I try to call, they pass me between on average 3-5 people for 2-3 hours at a times. They also told me my husband dying “wasn’t my problem” and that “they’d be checking to see if I’m lying”.
Please just don’t use them. They’re set up like some sort of fraudulent bullying scheme that takes your money and won’t let you leave.
Reviewer
Temi Ajayi
Location
Chiswick, London
Date
25/11/2022
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Comments:
The worst company I've ever signed up to. Not enough time to list the amount of issues I've had with them. Someone should just put them out of their misery and shut them down already smh.
Reviewer
Chris
Location
King's Lynn
Date
23/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I cant wait for my contract to finish so i can leave TalkTalk.
For the second time in two years i have had to replace the router & pay for it myself. The frustration of dealing with what i believe is an Asian call centre with staff that has such a strong accent you cant understand them is ridicules. With both routers i spent at least 4 hours trying to explain the problem with person at the other end reading script of a screen & saying please hold while i talk to a supervisor about 10 times on each call. It was far quicker for me just to buy another router. But £70.00 for the 1st one & £60 for the second. In both cases, it solved the problem in 2 seconds flat. I will be so glad to leave.
Reviewer
Brian Johnson
Location
Holyhead
Date
21/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Currently going through endless and repeated series of calls,live chats and checks on failed wi fi. Appalling service. Even had to complain about someone shouting at full voice in the background. Disgusted at their lack of professionalism. Been without WiFi for 3 days and have no confidence in them sorting it any time soon. It will be bye bye Talktalk from me. Would rate them minus zero stars if possible. Stay away from them. Useless.
Reviewer
Dom
Location
Manchester
Date
21/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Do yourself a favour and use someone else, I’ve had countless broadband connection issues and hardware issues. In a bog standard residential area.
My bet would be service in the Shetland Islands would be more reliable than these bunch of the chancers in the Centre of Manchester.
I’ve spent well over 15 hours in total dealing with my various issues with broadband and each time, “It’s a problem with your line” Then you have to arrange time off work for OpenReach to come out, whom I’m on first name terms with the 3 engineers that cover my patch.
They then tell TalkTalk it’s their equipment, they send a new router, don’t compensate you for your outages and the cycle repeats!
If you wan to pay for a service you never receive, I who heartily recommend these guys!
Reviewer
Ben
Location
Suffolk
Date
18/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID THIS COMPANY.
I requested to cancel my account online in August due to moving out. I work Monday to Friday, so calling is extremely difficult. I paid what they said was an early fee. I received an email the following month saying I owed another month. I tried calling them up whilst taking the time of work to do, I was passed over the 3 different departments and had to explain exactly the same 3x over!! to the point they hung up on. No one explained any information about any other payments... I called up again in October explaining I am still in debt to them!! I ended up paying over £70, and exhaggerated i wanted my details removed from the system and the account closed as this was getting ridiculous and i havent lived in the property for 2 months. By the time I got the payment I still tried disputing any of these payments considering no Broadband was used between these months. Again, the laziness and unhelpfulness of the staff just kept passing my call to department after department. When I made the payment, I specifically asked the guy on the phone before making it, if my details will be removed, my account will be closed and me not receiving any further emails from them!! His reply was yes. Until today another month later, another email saying I owe a month bill! ARE YOU KIDDING ME?! I had to take further time off work, ONCE AGAIN explaining what has now happened and AGAIN being passed over department to department. I finally got to someone which has basically tried to state it was my fault and I now have to pay this month off and also pay off another cancelation fee and also pay for a month in advance!! I told her to listen to the call from when I paid, to the point she was getting herself confused as her associates had written different notes down! She then stated they had to listen to the call and determine who's at fault! She got extremely funny when I then asked for the copy of the recording so that they can say they listened and pin my liable! It's absolutely disgusting this customer service and Talk Talk as a company! The whole thing seems like 1x giant scam, I have never missed a payment with them or behind. The internet and connection were average. When i explained when she was trying to blame me for this, she said "well these customers that leaves the reviews don't understand out policies and are upset because they need to pay!!!!" I said to her, when the reviews are exactly the same as my complaint... and your own staff members don't have a clue what they are offering, selling or writing notes and even said yourself you're confused, what does the tell you?! THE ABSOLUTE CHEEK. after putting me on hold and 2hrs later... I was hung up on!! Now what?! So baffled that a company like this has not been investigated into and things have been taken further. They will not take another payment off me for their own mistakes!! As for taking me details off their system after I paid this bill, and they didn't... that's another concern in itself!!
Reviewer
Sebastian
Location
Romford
Date
17/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk has terrible customer service. I gave up after 10 phonecalls, I have tried to explain them that I want Fiber 65 for 18month contract, gues what!? I have ended up with fiber 35 for 24months. I have noticed that on the bill after 30 days.... No point talking to them, waste of time, for your own sake please stay away from talktalk.
Reviewer
Darren
Location
Bridlington
Date
17/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse ever service ive ever had …. terrible if i could score -10 i would…. 3 days of been transfer , lied to and put on hold …. how many times ive lost count !!! this is by far the worst broadband company on the planet …. i need internet for medical reasons which ive stressed on countless occasions and nothing … just lie of lie …. this is a way of keeping you hanging on … “ i just transfer you to the correct department “ 5 times today … we both stressed and had enough.. Its been the worse time ever ive dealt wit any service provider …. after over 3 hours we was getting no where and we both was on 2 phones speaking at same time to cancel!!! in the end i said no more transferring … no more details you have had them a hundred times already enough is enough we cancelled … we then contacted our bank explained the trouble and cancelled the Direct Debit … i wouldnt wish this on anyone …. our first couple of weeks in our new dream home by the sea has been ruined by Talk Talk BEWARE
Reviewer
Akam
Location
Manchester
Date
16/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish I could give zero marks. One day someone came to my house and said that I checked that my home internet is over and he gave me a good offer, he boldly convinced me to accept his offer and sign a contract with them. And he said: It is free. Up to three months and I can cancel without any cost in these three months. A few days ago I found out that my contract with Vodafone is going to end in another year and when I called Talk Talk customer service they refused. They asked me £162 to cancel it and despite my witness being there on the day and me telling them, they were disrespectful and refused to cancel it for free.
Reviewer
Sophie
Location
Bradford
Date
16/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could have given 0, I would have, supposed to have WiFi fitted on the 14/11, had no contact to change the date whatsoever, after ring customer services more times than I can count, been told that its now not being set up until the 29/11, less than useful staff constantly being passed around from department to department and put on hold,cancelled my contract before it even began. Do not go with talktalk.
Reviewer
Cristina
Location
London
Date
16/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse company! Is a joke of a company and unprofessional! I waited for an engineer to come, they changed my appointment twice, then I received an email saying that they cancel my contract. With no reason at all and me left without internet for more than 3 weeks!
Reviewer
Simon Atwell
Location
Devon
Date
16/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Found talktalk service to be terrible over the years have told them this many times to be told the same rubbish like is there something blocking your modem move it to another room etc.
The worst is I’ve literally been trying to cancel my service for which I don’t even have a contract for over 3 Months but for some reason if you have a landline have to give them 30 days notice me and my wife have spent countless hours on the phone to them speaking to rude staff that when they can’t sell you an upgrade bounce you department to department until someone just hangs up. After leaving complaints you are asked to send your reference number someone will be in touch no one ever does so when you again ask where is my call
You get the same reply
Are you looking to upgrade? NO I WANT TO LEAVE
Please leave your reference number someone will call….. over and over again
I have now cancelled my direct debit and getting threatening emails on I need to reinstate it or be charged for a late payment. These people are thrives and are some how allowed to get away with this. It’s a disgrace of a company how can someone read these reviews and think it’s ok to run your company like this!! Why can’t you just have a cancel subscription page on your website oh yeah it’s because you can just keep taking payments till it suits you. Awful company awful service
Reviewer
Ruben
Location
Milton Keynes
Date
14/11/2022
Comments:
1 week without internet at home and not knowing when it will get sorted. This has caused serious aggravations in terms of time and money to me and my wife as we both work from home.
The service support from Talk Talk has been the worst ever. Not enough staff available, so they never respond the phone and it takes sometimes hours to reply in the chat. The staff does not have any clue and they just repeat always the same protocols and questions ignoring all the precedents.
I have spent all along the week around 12 hours in the chat (not joking) without getting anywhere. The best I have got is the visit of an engineer in 3 days, that will be already 10 days without internet.
Avoid this company, their customer service is ridiculous and cero emphaty with the client
Reviewer
Mrs j
Location
Cheshire
Date
14/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Worse customer services I’ve had ever had to deal with .
Been 14 months now trying to sort this out , told the haven’t got username and password as forgot them so there response can’t help you then , ask for a phone call back from a manager they said 24/48 hours that was 13 months ago … so they said log in my account and change number on account so I can then change email after 10 attempts to do this I’m lock out back to calling customer service again explained I was lock out they said they’ll send a password reminder to the email address THE ONE IVE FORGOT AND CANT LOG INTO
Reviewer
Ceri
Location
Cheshire
Date
12/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Stay clear, awful customer service, can't deliver what they offer !!!!!
Reviewer
Sree
Location
Hanworth
Date
11/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk service as well as customer service is horrendous,, they have the most laziest customer service team i have ever encountered, i had to make 10 calls to just cancel the account, they werent put me on hold endlessly
Reviewer
Kb
Location
Essex
Date
11/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish rubbish rubbish avoid at all costs sneaky company , bad customer service , slow internet, online account don’t work properly, they are useless!!
Reviewer
Sharon
Location
DERBY
Date
10/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusted with Talktalk, no internet for over 48 hours, (paying for fast fibre that I've never had!!). Spent hours on the phone trying to get through, finally got hold through online chat only to be told the fast fibre team close at 7pm!! Managed to get hold of them this morning, they promised it would be fixed & would send a 3rd router. 10hrs later & nothing, spent hrs on the phone & live chat, but no answer again. You have lost a long & loyal customer, even if I have to pay to leave!! Terrible service!
Reviewer
Steve Cripps
Location
Ford
Date
10/11/2022
Comments:
Score zero. Worse company I have ever dealt with. Broadband should have gone live more than 3 weeks ago still not done despite being told every day its a priority. Complained to email address given for complaints they just refer you back to live chat worse than useless or yo call customer service who never answer. Never use this company they are a disgrace
Reviewer
Abid
Location
Abid
Date
10/11/2022
Comments:
Do not ever join talk talk . The service is extremely npoor . The staff are unprofessional, i reported the internet fault two weeks ago but they promise me by today and tomorrow but never showed up for the kast two weeks now. They do not send you email /text message atlest you know that some one is working on the issue .They do not have email /text service.They do update you.Rubbish service , rubbish , company and unprofessional staff!!! Strongly advice never join talk talk!!!
Reviewer
Kieron
Location
Milton keynes
Date
09/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Like many others, i switched providers at the end of october. Talktalk have not cancelled their service that is no longer even connected let alone used and i have received a bill for another month.
Have tried to sort it out tonight, phone got cut off twice, stupid online chat tried to sell me another offer that i dont want. Finally got through but i have not received any notification that its actually been cancelled.
Its a joke of a company.
Reviewer
Lynne
Location
Bradford
Date
09/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Been trying to cancel Talk Talk for weeks, not even in a contract and we've been told unable to cancel and will still be paying as you have to cancel online and my father doesn't even have internet and doesn't go online. Can't do anything by ringing them up, disgusting service, just go around in circles. He has stopped his direct debit and wants a final bill but we have been trying to get them to understand this for weeks. Horrible for older people who want to do things via phone, appalling service.
Reviewer
Basia
Location
Southampton
Date
07/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Although I had no issues with their actual internet and its speed TalkTalks customer service is atrocious! Their online help chat is pointless as the people behind it have no idea what they are doing and if you accidently get disconnected you have to start the whole process from start. Their phone help line is just as bad as it takes at least 1 hour before you get connected to a human being. Also be careful if you switch address on your talk talk account online as they will cancel your current contract and sign you up for a new one without your knowledge. Worst customer service ever!
Reviewer
Louise ashman
Location
Nottingham
Date
05/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not happy at all been left few day with out any internet and they have the cheek to send me my invoice payment not satisfactory my internet seems to be struggling and I have been updated by city fibre now new box inside house nothing just outside so not fit for purpose take my money quick enough don’t want to sort problem out very in happy with service
Reviewer
Aimee
Location
BRISTOL
Date
03/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay well clear, always had internet quality issues and rang Talk Talk to cancel my contract in July 2022. Was told at the time that this was now in hand as BT would take over, I had nothing more to do. We are now in November and I have recieved bills from Talk Talk and a debt collectors letter. Four hours later after thinking it was a mistake on their behalf
and Talk Talk staff arguing with me after confirming I did cancel in July. I was told because I did not give specific information about the terminology of how BT were taking over, I was liable and the termination of contract in July was not accepted. Hours later I realised that what I was expected to do was engineer the change myself and report in technical terms how I did this, thats actually what Talk Talk implied. They said it was in the terms and conditions, therefore they now said it was my fault. I eventually paid the bill as BT said they would reimburse me due to confusion about what Talk Talk expected from a customer. I could now cancel the contract, having paid and was referred to another department. But wait....another clause, despite re-confirming that I had cancelled the contract in July which was not accepted, I now have a 30 day cooling off period until it would be cancelled meaning December is when I will be free of that horrific company. Even BT remarked on this being unacceptable and crafty.
Talk Talk initially blamed BT and then said it was my fault after I repeated what BT had suggested. Talk Talk were referring to a specific cable used that I did not report therefore tough luck, I should have known and explained the cross over process which the BT engineer carried out. Honestly from day one, its been hell with Talk Talk from poor service to awful customer service and long phone waiting times.
Reviewer
Sue
Location
Gosport
Date
02/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had to cancel Talk Talk after my Mum died. The bereavement service was a joke and took 45 mins to answer. Their phone line was abysmal and kept cutting out. I constantly had to ring them to get things right and then I received mail asking why I had left, when I had had a death in the family. Shameful.
Reviewer
Max
Location
Swindon
Date
31/10/2022
Ratings
Speed
2.00 stars
Comments:
Awful. Had them in our flat when we first moved in together and it was okay, moved into a house around a year later and has been non stop issues. Speed is poor, keeps cutting out and service is poor. Currently trying to cancel with them and have been on the phone for 45 mins and spoke to 5 different people.
Reviewer
Andrew
Location
Aberdeen
Date
31/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Awful.
Cut off before switching ISP. TalkTalk conveniently, for them, could only send an engineer before the new line (FTTP) was installed, rendering their engineer visit pointless. They won't, however, pay any compensation for the time they didn't provide a service because no engineer came.
Reviewer
Luke
Location
UK
Date
30/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not being funny but I've had nothing but problems from TalkTalk, after setting up a payment plan and 3 hours of phonecalls I finally decided to sort it, however now my internet is cutting off every 5minutes and it's beyond a joke, they're telling me it's an issue with the line, they sent engineers out now they're telling me its my router, but are charging me for a new one, I just want internet that I pay for!!
Reviewer
Ash
Location
London
Date
30/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have to raise awareness for people. DO NOT GO WITH TALK TALK. They are the biggest fraud out there. From network to service to the way they treat customers they are absolutely the worst experience I have ever had. Not once or twice but several tim3s their service would go down and they send you a confirmation for engineer to come but no one shows up so you not only paid for the service you're not getting but you're also losing time and more money because you can not work from home anymore! Spome to technical issues manager Lisa (Cmp/336948) and she was extremely rude and unprofessional. She treated me terribly, did not resolve any issues or a simple apology for the times she was scheduled to call me and shi didn't. Her excise was my system was down. But her colleagues said that she is on the phone and she will call you after which she never did. She they went a head and lied again saying that she has booked an engineer on Saturday 29th in the am hours but she can not give m3 a guarantee. This is after then missing their scheduled time by 8 days! So I asked formy policy to be cancelled since they has already breached its terms but she refused to connect me to cancellation team. After speaking to them they understood me and I managed to cancel my policy after 11 days of battling with them. They still have my money that they charged me when I had no service. Absolutely the worst company in existence. Save your time, money and nerves and never sign up to them. It's a trapppp
Reviewer
Lucy
Location
London
Date
30/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NEVER AGAIN.
I've been with talk talk for 3 years - renewed twice with them. Not once did I ever call up to complain about how slow the speed was (only gave them a heads up on the phone when they done the renewal process to switch me to fibre 65). Promised me the service would be much faster (absolute lies). Anyway, my contract was coming to an end on 24/11/2022 - followed their ts and cs to cancel with 30 days notice as I didn't want it to renew or roll on a monthly contract. BEST BELIEVE I WAS ON THE PHONE FOR 1 HOUR 30 MINS! First colleague hung up on me and said she would call me back (never called back). second colleague passed me through to about 4 different agents who all said the same thing "okay I'm going to pass you through to the cancellation department now". Last agent said he would pass me through to the cancellation department and that I 'wasn't going to be placed on hold anymore but put directly through'. This was a lie (I was on hold for 10 minutes with him). I was then told that nobody from the cancellation department was able to help me as according to him: 'they're not cooperating with him and refusing to take my call.'
At this point I'm getting VERY VERY frustrated. It is illegal for a company to force customers to stay in a contract. You cannot force people to stay in a contract when their obligation date is met and take extra money off them. WE'RE STILL IN A PANDEMIC!
I was trying to voice my concerns to the agent on the phone who was patronising me and didn't want to listen to what I had to say. He was speaking over me constantly and had no remorse for what I had to endure. He wasn't helpful at all but kept repeatedly saying to me "you need to work with me and be patient. Is this something you can do? Can you be patient?" DO NOT PATRONISE ME! He then proceeded to say "nobody wants to help you cancel your contract". AT THIS POINT I AM FUMING!
Whilst on the phone to him I then speak to an agent online who tells me to call the same number to cancel my contract as 'this is the only way' - I then blast this person on the chat as I have already followed this procedure but nobody is willing to help me. They then end up cancelling my contract for me. This took 10 minutes online even though I was told they were unable to help me.
After speaking to about 10 different people - the agent online cancelled my contract 3 days after my obligation date and I have to pay for a delivery to send all items back to them and wait for a final bill to be charged to my account. At this point, I don't care if they charge me extra I just want out of this ridiculous company and service.
This has honestly been the worst customer service I've ever dealt with. How on earth does talk talk not have ONE available agent to cancel my contract? I felt like I was being lied to constantly. This is how they force you to stay. Do not listen to their lies... This is how they leech even more money off you.
I didn't even want to give it 1 star but trustpilot won't allow me to select no stars.
I've now switched to Virgin Media thank god. I was with them years ago and had zero problems with their customer service team.
Somebody is probably gonna respond under my review with some automated BS. So looking forward to that response they admit to others. Terrible company who are so quick to help you sign up/renew but don't wanna help when you want to cancel. Absolute terrible service. It's funn how all these trustpilot reviews I've been reading are all the same response about having difficulty cancelling. WHAT A SCAM! If my review can help other potential customers avoid the same ordeal I had to go through then I will continue to make sure I speak the truth.
To all those agents I spoke to on the phone unwilling to help me out laughing, behind the phone - Karma is real out there, and ya'll can get f*****!
Reviewer
Sharron
Location
Hampshire
Date
29/10/2022
Comments:
Still waiting for my internet to come back on , been a whole week now and no signs of internet and £500 loss of earnings now and they don’t give a toss. This company seriously needs to be put out of business and I for one will not feel sorry for them one little bit, it’s staff are arrogant and rude they have pushed every button possible and I will never ever do business with this shower ***** ever again . Root in hell talk talk
Reviewer
Agnes Kiszely
Location
Hornchurch
Date
28/10/2022
Comments:
Internet connection is very weak all the time or there is no at all. Zoom meetings can not keep.
Why do people use this really terrible service?
Reviewer
Ramelijus Seskevicius
Location
Bedford
Date
28/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Their internet service itself is not too bad while it is working. But I am currently have a fault outside my home and have no broadband at the moment. I have reported a fault 9 days ago, already had 2 engineer visits booked and they did not turn up both times, and now I have third one booked. Will they turn up??? I will definitely consider to find broadband provider who can fix their faults within few days, not weeks.
Reviewer
Sharron
Location
Hampshire
Date
27/10/2022
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worse service I have ever received in my life, internet went down on a Sunday spent 3 hours on phone trying to sort it with the rudest person even talking over you all the time, spent another four hours on the phone on Monday getting absolutely nowhere to be told fault was out side and would look into it, Tuesday was a record breaker four hours which ended up in and argument as I lost 2 days pay without internet (£200) loss, she said I didn’t need a new box as I ask for one to be sent out just in case, told someone would do more line checks and call me on Wednesday at 4.30pm, waited and no call so I called them, then I get told the faults with the box , I asked them to make there mind up and she said they send an engineer out in 2-3working days to which I will admit I lost it, I asked for the box and was told in an arrogant manner that I could have either engineer or box I couldn’t have both, apparently the engineer won’t be out till 2nd November 2022 if they have one available, each day I don’t have internet I loose money but this woman didn’t care . This went out of order on 23rd October 2022, I urge anyone not to use this shower of crap so please be warned they bring a whole new meaning to **** service
Reviewer
Gaurav
Location
Derby
Date
27/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No Broadband for more than 7 days
Rubbish service, you can't contact customer service. Paying for broadband without having any access to internet. Just pathetic. Don't buy talktalk. Never going to go back to them again.
Reviewer
Dan
Location
Milton Keynes
Date
24/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgraceful company!!
I had no service with them for my broadband, they told me the router was faulty even though it had been working 2 years prior.
Tried to close my account, they didn't do it although they said they had, then when they finally did it I was told I didn't have to pay anything because of the mad service, but then they charged me two months service as they said my account was still live (although I was told it wasn't) and they passed the so called "debt" onto a debt collection agency which has negatively impacted my credit score!
Avoid company at all costs!
Reviewer
Big H
Location
London
Date
22/10/2022
Ratings
Customer Service
2.00 stars
Comments:
One of the worst broadband services I have received very unprofessional and customer service isn’t very good using cheap labour from we’re i could hear children in the back ground would not recommend for anyone to use.
Reviewer
Roy
Location
York
Date
21/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Terrible scam artists. Due to finding a cheaper broadband deal, I switched to a new provider and they stated that they would contact Talktalk. Switched as planned, then Talktalk send a bill as normal. Called talktalk to say my provider has changed and I had already checked that my line to talktalk had been switched. Talk talk then claim they had not been told. New provider gave dates of sent and received confirmations. Called TT many times, after giving you security details four or five times and being passed around, you are eventually connected to cancellations. The perfectly clear phone call suddenly changes to the sound of a hundred voices, louder than your agents voice and the sound constantly breaking up. The same thing happens every time I get through to the cancelation team. I can never complete the process. I going to have to waste yet another 45 minutes to get through the them. Due to the repeated nature of problems of cut offs and poor sound connection in only the cancelation team, I can only assume it is completely deliberately unprofessional, so that you cannot cancel. Meanwhile my new provider has given me extra credit on my account for the difficulties Talk Talk are causing.
Reviewer
Teena
Location
northampton
Date
20/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very bad service, We have booked for a broadband account 1.5 months before, havent got it yet. The engineer didnt installed it. But reported as activated. Even if we contact them through phone, their responds is not satisfatory. Our Account number: 1014290920. please dont go with talktalk. We have not got internet connection and keep deducting cash. No technician will come or help.
Reviewer
Bully
Location
Wiltshire
Date
20/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs. I was sucked in by their offers, but regretted it for months. I never got the speed or stability of the broadband service promised. Poor customer service. Call out an engineer to have a look, that's an extra £50. Then spent 3 months trying to get out of the contract. I can't recommend this company, and I won't be using them again.
Reviewer
Simon
Location
Cheshire
Date
20/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Poor poor company. Customer service is shocking. Loose orders! Despite sending out confirmation emails saying everything will change! 9 different departments bouncing me around because they don’t know how to deal with it or who should. Can’t wait for my contract to end! If I can’t get out of it sooner. Internet seems okay not really had issues with that but when there is a issue, you won’t be treated right and they don’t care!
Reviewer
Euan
Location
Broughty Ferry
Date
19/10/2022
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Expensive and slow. We've been with Talktalk for years and should have moved years ago. Were paying > £50 a month for average speed. With Virgin offering direct fibre we've made the move away now. We were treated to high end customer service from a UK based TT customer loyalty team. Offered a great deal to stay. Promised all sorts. Chatty and charming. As soon as we asked to cancel we were bounced to a non-UK call centre and had all sorts of problems getting cancelled. Had difficulty making out what was being said. A marked change of tone. Then the final insult, the broadband speed was immediately dialled down to 2mbps even though the switch over date is still 12 days away! This is way below what we were getting on our out of contract service. Pretty rotten way to treat long term customers but there you go. Won't be back.
Reviewer
tim
Location
dorchester
Date
19/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolute rubbish, was on the 35 package, lucky to get 20 gigs on most days, router kept going off, absolute crap, avoid this company
Reviewer
Anju
Location
Pattambi
Date
18/10/2022
Comments:
Iam very dissatisfied about the service, no more recommendations, they won't sort the problems, always losing signals, no engineer will coming, talking to customer Care automatically disconnected very bad at all
Reviewer
Mahmud
Location
Cardiff
Date
17/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst ever experience I had today with customer service i been waiting for mor then 3 weeks and they promise to send engineer Monday but never seems to happen. I spoke to to them to find out today and they told my they have cancelled my order while they send me text messages says they are coming on Monday which is really disrespectful. I spoke to two of the managers but both of them they were very rude towards me shouting at me and they couldn’t sort it out my issue as wasn’t my fault they couldn’t offer anything . I don’t recommend this company very rude and very disrespectful!
Reviewer
Helen jones
Location
Barry
Date
15/10/2022
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have been with talk talk for 18 months.I looked at my bank account and found my monthly payment had doubled. I emailed them whereby they said they had sent an email to say my contract had expired on the 19th July 2022. I checked my email and I didn’t get one.I have asked to have that extra money back but they refused. They have offered me 35 fibre for my internet for the same price that I used to pay . I don’t think I will go for this .
Reviewer
Ashley
Location
Hounslow
Date
14/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I won't recommend to others as I have had a bad customer experience and bad broadband connection without be rectified. I will advisement recommended friends to discontinue and change to a better one.
Reviewer
Lynfa Moses
Location
Date
14/10/2022
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I tried to cancel my contract at the end of my 18 month contract.
Talk Talk are continuing to bill me despite my ringing and writing.
Do not use them
Reviewer
Arte
Location
East anglia
Date
14/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I would put 0 if I could. I knew about if 3 years ago but still made the mistake and tried to enroll in the full fibre broadband. It’s been more than a month now I still don’t have wifi in my place. They canceled the engineer twice. I kept receiving message saying I would be updated within 48h on my order which never happened. Customer service kept saying they were escalating the issue but it never changed anything. The customer service was dreadful half of the people I spoke to were unable to find my order as my broadband hadn’t gone live yet which meant I spent hours over the phone 2 of them hanged up on me because they couldn’t find me and didn’t know what to do! I have never seen this, I really advise against going with them. I ended up canceling my order I d rather pay more and have internet than Havin no clue whether it is ever going to be put in place. I decided to cancel my order as no point in waiting for something that will probably never happen. Better to pay slightly more than to go through this again.
Reviewer
Adrian
Location
Peterborough
Date
13/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Welp I'm filling a complaint and cancelling since not only can you not resolve the issue and you are costing me money for what should be a simple issue your customer service in passing me off to other departments for long ass que times within 2 minutes of reading the logs so I don't get served before you close tells me you are not the company to stick with
Reviewer
Michael Wright
Location
Derby
Date
13/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting company Disgusting customer service. All we want to do is get a final bill and return equipment but even though they tell us everyday they have done it the next we get a message saying that the cancellation was cancelled! We no longer have a phone line or broadband with them but won't listen .
Take my advice steer clear unless you want to be ill
Reviewer
Michael Wright
Location
Derby
Date
13/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We are out of contract with talktalk and changed to a different provider they keep sending emails saying we are glad you have decided to stay with talktalk ,we are not staying wIting for a box to send their equipment back and have also asked for a copy of all the telephone conversations with them which everyone is legally entitled to .
C.E.O.
tristia Harrison Google her and you will find a email to contact her directly.
Reviewer
Tom
Location
Manchester
Date
12/10/2022
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Broadband in question is brilliant. Unfortunately there billing is ripping customers off. And its difficult to complain. I had a contract with free TalkTalk TV for 3/4 of the previous contract. I renewed with free TalkTalk TV but was charged £4 anyway. Turns out I had TalkTalk TV £4 and TalkTalk TV FREE on my account. They cancelled my TalkTalk TV's but won't refund me £12 already spent as I am only just telling them about it now! So they have technically made it look like its free again and punishing me for not coming to them sooner. I could argue this but you have to call up again, wait on the line, ask to speak to a manager, then argue for 8 weeks before I can take my complain further. Not worth it but I am seriously considering moving away from talk talk as they have ripped off a long standing customer.
Reviewer
Kate
Location
London
Date
12/10/2022
Ratings
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible service. We have moved out from the place where we used Talk Talk and cancelled our account and sent the router back as they have requested. 2 months later we are still being charged for money and their customer representatives on the phone are saying that our account was not cancelled so we have to do it again, wait 30 days and pay again. Proper scam. Their representatives also hang up the phone while waiting and were redirecting from one anohter. We spent 2 hours just waiting on the line and trying to talk to them
Reviewer
Karen
Location
Somerset
Date
11/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Fine until your contract ends they don't warn you and double what you are paying. Make it extremely difficult to speak to someone strangely each time you say you want to end the contract the phone line goes dead. Then when your contract does end they take another direct debit admit you don't owe them money but tell you they won't allow you to request a refund for 7 days and it won't be automatic you have to phone up again and request your money back that you didn't need to pay in the first place.
Reviewer
Nab
Location
Date
11/10/2022
Comments:
They lie. Send over engineers in the hopes that you miss the appointment and pay the penalty. The engineers just pretend to work. Everyone on the phone has an IQ of maximum 12….
Reviewer
Reg wintle
Location
Gloucestershire
Date
10/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Customer service is based in South Africa and simply hard work ! the people are trained in process and not common sense
And often the simplest of questions they have to go ask supervisors or fob you off to another department - including complaints who never did call me back - recommend calling home moves based in Ireland much more competent people ! Overall just hard work getting something simple sorted.
Reviewer
stef
Location
cheshire
Date
10/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I have ever used, if you like getting your money stolen and lose weeks of your life on the phone go for these guys.
Reviewer
Charnley
Location
North wales
Date
09/10/2022
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Put up the price without telling me up to 17/calls about service cutting of twice a day for about 1 hr at the end of the contract I changed supplier but they still charge me so I talked to account department if I paid the full bill they would not send the debt people on me, so I paid and a week later I have another bill for late payment , and so it goes on
Reviewer
Henrik
Location
London
Date
06/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
How this company can stay in business is beyond my comprehension. I had issues with my broadband router only providing 1 mbit/s when I pay for 14 mbit/s. I got stuck in a loop with customer service asking me to run the same test 10 times with 10 different customer service representatives and wasting my time for several weeks. No solution, no compensation. They just ignored the issue. I changed the provider in the end. AVOID THIS SCAM!
Reviewer
Susan
Location
North Shields
Date
05/10/2022
Ratings
Satisfaction
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I renewed my contract in July. The deal was to receive an echo dot and smart plug in 30 days. Still haven't received them. I have phoned customer services 3 times to be told it will be with me next week. Still waiting and now it's October. Disgusting
Reviewer
andrei
Location
stockport
Date
05/10/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Customer service is appalling.
You wait for 30+ minutes to speak to an advisor and then they cut you off. They know your number, and email but they do not bother to get in touch.
Reviewer
Christine Tracey
Location
South London
Date
05/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
This company chaotic and has the worst customer service I have ever come across. I have had no internet for 9 days now. There is no big problem. Openreach turned up saying they needed to reposition the external cable as it was lying too low. Trouble is they didn’t “reposition” it, they disconnected it and left the cable lying in my driveway. Said the only way I could get it back on was to contact Talktalk. So I did immediately and have spent hours every day since trying to contact someone at Talktalk to get it reconnected but this is proving impossible. Every single day they say it’ll be done in the next 1 to 3 days. We are now on day. NIne. This is actually making me I’ll now as I cannot work without the onterney and have no idea when, or even if, they will reconnect me. AVOID at all cost.
Reviewer
Bob
Location
High Peak
Date
05/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely, shocking. Do not sign up with talktalk. After constant lost connections, hours on the phone with them, missed engineer visits, and now they agreed to cancel the contract and not charge the early cancellation fee due to all the problems we've had, and now they are sending final demands for the payment of the cancellation fee.
Terribly run company. Avoid at all costs.
Reviewer
David Le-luan
Location
Bolton
Date
04/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I verbally subscribed to Talk Talk on the 31st September 2022 to two cold callers at my door. I was unsure and was late for an appointment, but was persuaded to subscribe when I was told I had 20 days to cancel. ( naively),I tried cancelling later that same day but couldn’t as they said they couldn’t find my contract. I tried and failed the next two days. By Tuesday 4 October I received a welcome pack from them with an order number. I tried ringing to cancel but was transferred eight times. One of these was customer services. I was told he was unable to help me and said it would affect my credit rating if I was to cancel any subsequent standing order. (which has not yet been set up.) I eventually did get through to someone who said he had arranged for it to be cancelled but he also told me not to cancel any standing order. This is the worst customer service experience I have ever had and it appears to be bordering on the criminal. I would advise anyone thinking of signing up to doorstep callers, (or anyone else for that matter), from Talk Talk, not to.
If I could give no stars I would.
Reviewer
M Mulandi
Location
Harrogate
Date
03/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting company. The amount of people i have talked to is ridiculous they wont cancel my account with them even though they do not provide any services to my new addresss!!!!!!!! Absolutely sick and tired of talking to people who do not speak or understand english!. I have gotten cut off so many times and each time they promise not to cancel the call.... But they do and they never call back!!! They are lying cheating scumbags. Not to mention they increased my prices and charg3d me for sending me letters i never want3d.
Avoiiiiiiddddddddddddd at all cost.
Reviewer
Sam
Location
UK
Date
02/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After countless phonecalls and issues with my connection to the broadband it still hasn't been resolved, they have sent an engineer out because my internet randomly cut out at 5am in the morning and now charging me £50 to send the engineer out, they cut my line off and after a very painful phonecall they turned my internet back on but it's been nothing but issues (my router is working fine and they're saying there's an issue with my router) so I've tried 3 different routers and they're all doing the same thing, my internet just randomly turns off every 5 minutes for atleast 2 minutes, I have more downtime then I do uptime they say they're here to help but they're just money grabbing pieces of **** like the majority of companies out there. Be very careful when signing up with talktalk because they'll milk you for what you've got.
Regards.
Reviewer
Cosmin
Location
Wandsworth, London
Date
02/10/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Currently having to use my mobile hotspot to work from home rather than using my TalkTalk home broadband. Connection quality is absolutely atrocious. Very poor customer service and technical support.
Reviewer
Neri
Location
London
Date
30/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Trash. Customer service is also trash. I asked to cancel the service a month ago and I am still getting charged three months later for nothing
Reviewer
james
Location
London
Date
30/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Wifi works - sales & customer success teams are cr*p. I got a call out the blue asking if I wanted a security add on for 4 pounds extra a month. I only had 6 months left of my contract so I said yes. The sneaky bloke added 18 months onto the contract but never asked me if I wanted this. I had to find out 5 months later when double checking all my last statements before going away travelling. I have since spent 8+ hours on multiple phone calls to them trying to get it resolved. I get bumped around teams and no-one wants to take accountability and switch me back to my original contract.
Their complaints team called me back twice but there was no sound on the other line. I call their main line and get sent around different teams before eventually I get hung up on. This has happened to me 4 times today.
Reviewer
Roger
Location
Norfolk
Date
28/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have had no broadband tor six weeks , the customer service staff speak very poor English and fail to understand the problem . Gross inefficiency
Reviewer
James
Location
Cardiff
Date
27/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Shambles of a company on repeated occasions.
The staff are polite and use positive words suggesting help, but never actually seem able to back up with any meaningful actions:- often needing multiple agents to tackle with micro-components of what, pretty any other company would deal with as one task!
When things go wrong, including technical issues, billing queries or indeed a simple home move, you will need to make yourself comfortable, as you will be on either Web chat or on a call for hours!
Final straw was a home move, where we were looking to take the telephone number we'd had for 40years with us. Sounds simple, but took hours to arrange:-purely as the broadband speed at the new address would be slower.
We'd ordered online, committed to verbally (to back it up) and awaited the move.
Talk Talk managed to cancel our old service without issue, but when the engineer didn't show to set up at the new house, it turned out Talk Talk had cancelled the order for the new property without reason.
Also meant that the number we had hoped to keep, was lost for all of eternity.
As we needed a new number, there really was no other reason to keep Talk Talk as BT better value, more helpful and easier to deal with.
Would recommend Talk Talk to only my worst enemies as will turn any simple matter, in to a thoroughly, spirit crushing experience.
Reviewer
Bereaved
Location
Leicester
Date
27/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Motivated to leave this review because of the appalling deceit I had to suffer at the hands of a string of customer service call handlers and managers. Simply trying to end contract and allow new home owners to take over line after handling the Estate of my deceased parents. All I got were lies about inabilities to do this or that, then attempts to re-sell the contract to me. They could hear how upset and exasperated I was in dealing with them and they knew I was dealing with the recent death of my parent. I can only guess that call centre staff are set immoral and unachievable targets making it costly for them to listen to what a bereaved customer actually needs. AVOID THIS IMMORAL OUTFIT.
Reviewer
Bron
Location
Middlesbrough
Date
27/09/2022
Comments:
Talk talk is the most horrible nasty company I have ever sealed with supposed to have broadband in last week still waiting phoned today to cancel has I have 30 days cooling off period they told me I have to pay 30 days not a chance then said I had a hearing problem (which I don’t ) was spoken to like rubbish keep away
Reviewer
Natalja
Location
Ealing
Date
26/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not use services,
Internet connection is extremely poor and they make it impossible to swithch or disconnect as it's only can be done over the phone and they drop all the phonecalls.
It took me half a day to apply termination.
Reviewer
Balbinder Samplay
Location
Bradford
Date
24/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Very poor customer services not even received me broadband hub and they still want to charge me not recommend at all.
Reviewer
Ramzy
Location
London
Date
24/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the worst company I even had the nisfortune to deal with, left me for months with terrible connection, often unable to connect al all, made me wait 3 weeks for an engineer who never bothered to turn up not even call, Iinformed them, what did that disguting company do? PENALISE ME, £60 was stolen from me, it beggars belief and I am a vulnerable customer, talktalk always tell you how they prioritise vulnerable customers, they are worse than cowboys, I curse the day I joined that company from hell, CEO Tristia Harrison is clueless and doesn't give a damn how customers are treated, she doesn't mind sick and vulnerable customers getting screwed and they do, OFTEN but she is laughing.
Reviewer
Adam Little
Location
Middlesbrough
Date
24/09/2022
Ratings
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible internet connection
Reviewer
Doug Insole
Location
Devon
Date
22/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Appalling customer service, contacted them as my direct debit went from £28 to £56 the following month. I mentioned that I had received an email from them stating that if I did nothing the new charge would be £32.37 per month, however they had only included the Fibre 65 part of the bill and not comparing apples with apples. Eventually got past onto customer retention department and said they could refund a part of the fee from today's date as they would like to keep me in the Talk Talk family. Whilst most companies are trying to help customers during these difficult times, Talk Talk are misleading theirs and taking them for a ride
Reviewer
Joyn
Location
Colchester
Date
22/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I would have thought taking the trouble to phone them to ask if they want the router back after changing to another provider would have been welcomed, but instead because I was unable to supply them with the correct 'security details'. (Why would keep detail of a service I no longer use?) They refused to tell me how to send it back the only way is a prepaid bag they supply, customer services said she would send to me if she could confirm my identity. Apparently I now have to pay a £50.00 fee, What a scam, If they can't confirm my identity, can't see how they can charge me for anything? So they can take a long walk to nowhere. Ohyes, and the phone call cost me a few pounds because of the wait time, all for trying to do the right thing!
Reviewer
Dean Edwards
Location
Torquay
Date
21/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Use this company at your peril. After 4 aborted engineer visits to fit fibre, 6 hours + on the phone, taking excess money out of our bank, and basically refusing to let us complain. This outfit have to be the most unprofessional bunch I have ever encountered. The keystone cops siding to mind. Don’t say you have not been warned !!!!
Reviewer
Gareth
Location
Huddersfield
Date
20/09/2022
Comments:
I've spoken to 6 different people to say I don't have wifi and I was told a new router was getting sent out in 3-5 days that was 3 week ago and then I recieved a bill for a service I want even receiving total joke of a company
Reviewer
David
Location
Lancs
Date
20/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service. Phone line and broadband been inoperative for 7 weeks. I have 12 text updates giving times and dates when someone will ring me to discuss my complaint, but no one does. I have spent 20 hours on the phone trying to get my service up and running. Eventually they set up a call divert to a mobile, only to remove it after a few days when they said problem was fixed. Still no telephone. Cannot understand call takers who cannot speak proper English. Prior to switching to Talk Talk I was with another company, wish I never changed.
Reviewer
Dani
Location
Yorkshire
Date
17/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've pretty much given up on getting a decent service from TalkTalk- just so unreliable. I had to have a fibre connection to get a speed a bit higher than landline and the connection drops on and off - it's never been fully stable. Theyhad the best price in my area for fibre - the minute my finances improve I'll be going with a different provider
Reviewer
Laura jane
Location
Leicestershire
Date
17/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting!
I chose talk talk for my new braodband in february and since then the wifi cuts off 15 times a day everyday !Ive emailed them 7 times rang 5 times and messaged 3 times.. Still they have done nothing !I went to bed at 11 pm as the wifi cut off and still now 11 am 12 hours later its still not on they are liars,they take your money and givr you nothing they think its acceptable to take my money and not bother giving ne wifi im discusted and as if now im cancelling my bank with them and ill go back to virgin i should never have left please do not use these cowboys !!!!You will get no wifi im totally discusted annoyed and very upset the sooner this company goes under the better !!!!!!!!!!!!!
Reviewer
Dan
Location
Nottingham
Date
15/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Engineer never turned up after waiting in the end told we did not need a visit. Roll on a week of phone calls to them an felt like being pared of with it will be ready tomorrow then it will be ready in 48 hrs , absolutely avoid not botherd u ar getting charged for mobile data and no functioning internet full of promises and don not communicate with you do not bother with them
Reviewer
William Shiels
Location
Oxfordshire
Date
13/09/2022
Ratings
Satisfaction
1.00 stars
Comments:
I’m a disabled vulnerable diabetic living on my own and there was a problem with my line many calls later no one called me back about what was going on or when it would be fixed … DO NOT USE THIS PEOPLE FOR YOUR WI-FI they should be ashamed to call them self’s TALK TALK….. for disabled people and people with mental health issues do not use these providers for your Wi-Fi and customer service is disgraceful 30+ phone calls what a waste of my time and my phone bill …. Talk talk and no one listens get your act together
Reviewer
Lara
Location
Rainham
Date
12/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service in history. Wait time is 45 mins- 1.5 hours on hold. When you finally get through to someone, they either hang up or pass you to another department. This wasn't a one off, my internet went down and I had to call every day for about 2 weeks trying to get it fixed. Nobody could help, so I cancelled the contract and went with Virgin. 2 weeks later, Talktalk took money out of my account. I rang them (another hour wait on hold) and then they told me my account has not been cancelled.
I've never seen anything like it, AVOID LIKE THE PLAGUE.
Reviewer
Metin Kahveci
Location
Newcastle upon Tyne
Date
12/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst Internet company! They cut off your Internet and when you call them someone answers who cannot speak English properly so you try to explain over and over again they don't understand. English is not my first language either but god people who work in contact centres it should understand what people are saying. I haven't had Internet for 10 days I've been calling them every day to sort it out but they don't do anything, they listen to you for a bit then they pretend that they can't hear and they hung up. They offered me broadband plus Netflix they said I do not need to contact my bank and cancel the Direct debit for Netflix they would sort it all out they said but they didn't, so I paid Netflix twice every month for nine months until I noticed it. This is what a terrible terrible terrible company talk talk is do not signed up a contract with talk talk.
I ASKED THE AGENT NOT TO HUNG UP LIKE THE REST OF HIS colleagues BUT HE STILL HUNG UP, A DECENT PERSON WOULD AT LEAST CALL BACK, I worked at a call centre too.
SHAME ON YOU TALKTALK.
Reviewer
J
Location
Berkshire
Date
11/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
MY EXPERIENCE WITH TALKTALK.
I switched from my previous Broadband provider to TalkTalk on 14/7/22.
My reasons for switching were: 1) my previous provider was going to increase their monthly cost by an unreasonable amount.
2) I was getting nothing more in return for the unjustified price increase.
After using a comparison website, I decided to go with TalkTalk. - THIS WAS A BIG MISTAKE AS I SHOULD HAVE DONE MY RESEARCH FIRST ON TALKTALK BEFOREHAND!!!
I started to receive update emails telling me that my service would go live on 29/8/22 and that “Fast Broadband Speed Is Coming!”…
After receiving my TalkTalk router and setting it up, I performed a Speed Test… I was receiving a download speed of 0.96 Mbps and an upload speed of 0.43 Mbps!!!! This is utterly PATHETIC!!! - Also at this point, I’d like to point out that TalkTalk “Guarantee” a MINIMUM speed of 7 Mbps to (strangely, and again, quite pathetically!) 1 Mbps…!
For those of you unfamiliar with such slow Mbps speeds: Simple web pages will not load correctly or fully. YouTube videos will constantly buffer. Netflix movies are unwatchable. You’ll be lucky if you can get the app to load at all!!
I was NOT even getting their ABSOLUTE MINIMUM that they “Guarantee”…
So these are the first & second issues right out of the box, day one! - Incredibly slow speed and a speed LESS than what they guarantee, and NO WHERE NEAR the upper end (7 Mbps) of what they “Guarantee”!
I then attempted to contact their Customer Service Line (I’m putting their number here for convenience, because if you DO make the same mistake I did and decide to go with TalkTalk, you’re going to need it… A LOT! 0345 172 0088).
This was also a terrible experience and nothing shot of vastly frustrating and awkward. - You initially get through to an automated service… The problem is, it’s voice recognition based. I can tell you this system DOES NOT work well or is even remotely effective! The system does not recognise what you are saying, who you are, what your mobile # is, and the reason why you are calling… Eventually after going through this highly frustrating and unreliable system, you get through to a person… This is where the frustration increases substantially!!! - Firstly, they are based in an office / call centre most likely NOT in the UK… Secondly, it’s one of those ridiculously noisy call centres where the ambient background noise is deafening!!
Whatever ‘training’ that the staff there have, it is completely inadequate and ineffective. - There’s more to customer service than just saying “Sorry” and “I apologise” 100 x on a phone call with a customer…
After just about managing to fight through the Customer ID / Security Checks which involved me repeating myself multiple times, I told the TalkTalk person what the issue was (VERY slow speeds). I’d like to point out here, that this is the third issue: A completely shambolic Customer Service call centre that has to be accessed through a highly frustrating, barely functioning voice recognition system…
The TalkTalk person on the phone told me that there is usually an initial 7 - 9 day period where the line “Settles Down”, and if the slow speed persists they will send an engineer to assess the external street box equipment…
This is nothing short of a lie!! - I have been informed by an 18 yr veteran of telecommunications that a line will either do 1 of 3 things: 1. It will either work very well. 2. It will either work very poorly. 3. It will not work at all. - It will CERTAINLY NOT change its status / performance after having a “Settling down” period!! It is what it is!! - And in TalkTalk’s case this line worked very VERY poorly!!
BE ADVISED: Being told to wait for a “Settling Down” period is TalkTalk’s way of stalling their customers from cancelling their service… If its poor speed from day 1, its always going to be poor speed. - The following backs up that statement…
Again, here, Im pointing out that this is issue number four: There IS NO settling down period. This is fictitious. Even if it was an actual legitimate ‘thing’, it was completely ineffective and did NOTHING!!
After foolishly waiting for the “Settling Down” period to complete, shockingly, my Broadband speed Mbps had NOT got any better at all!
So, unfortunately, I was forced to call TalkTalk’s frustrating and useless customer service number again… After once again having to deal with the numerous repetitions on my part due to their useless voice recognition system, just to get through to an actual person. Then deal with the customer ID / Security questions with all the background noise and a TalkTalk person with a VERY ‘heavy accent’, making it almost impossible to understand what they were saying, I managed to book an engineer. - This engineer was going to inspect the equipment in the street for faults…
On 03/08/22 I receive a TalkTalk email titled “Our Engineer Has Resolved The Issue” (Also a similar message sent to my phone via text)…
I conduct a speed test…
…… 0.63 Mbps Download Speed… Congratulations, TalkTalk! - You managed to make your already abortionate performance even worse!!!
Id like to point out here that this is issue number five: - They sent an engineer, said that the issue had been fixed when it really wasn’t fixed at all!
Which does raise 3 questions: What, exactly, did the engineer ‘fix’..? AND, did TalkTalk even ACTUALLY send an engineer in the first place or are they lying..?! If they are not lying, why wasn’t the problem fixed, because the email I received said it was…..!?!?
Another frustrating phone call to TalkTalk for me… GREAT!
This time, an engineer is arranged to attend the inside of my property on 17/08/22 between the hrs of 07:00 - 09:00.
Now, if you think things are bad so far, they are about to get A LOT worse..!
So, on the above date, I arrange to take the day off work so I can be home and finally have this problem fixed… (Also, as Im self employed, this involves losing a day’s income for me…).
So, Im sat there on the sofa from 06:30 hrs waiting for a ring of the door bell or a knock…
At 08:12 hrs I receive a TalkTalk text message saying “Hello. ‘Bradley’, your engineer is on the way and due to arrive between 07:00 and 09:00. Please make sure you are at home between these times. Thanks. Talktalk.” Now I’m thinking “Excellent! Anytime now…”
… It gets to 09:00 hrs… No ring or knock at the door…
At 09:11 hrs I receive another TalkTalk text message…
“TalkTalk Update: Hello, we're sorry we missed you when we came out to do a repair. To arrange another appointment with our engineer, just go to our online Service Centre talktalk.co.uk/bookengineer, or reply to this message. We have to charge you for the missed appointment and you'll see this on your next bill - to find out more, see our terms and conditions talktalk.co.uk/engineerterms”.
I WAS ABSOLUTELY ******* LIVID!!!!
AT NO POINT DID ANY TALKTALK ENGINEER COME TO MY PROPERTY!!! I received NO knock at the door! I received NO doorbell ring! NOTHING!!!
Oh, yeah… This is issue number six…
… You see, there’s a little trick that various engineers use to “lighten their work load” for the day when making house calls… They get close enough so that their work tablet is in job geo-fence range, barely ‘brush’ your front door (certainly DON’T ring the doorbell because that will be loud and the homeowner will answer the door, and the engineer will actually have to do some work!!!), get back in their vehicle and enter into their work tablet that there was no one home… Oh well, on to the next job….!!!
I instantly (at 09:12) get on to TalkTalk customer care (which, again, is great fun, highly dynamic and really professional as I’ve previously described…!) and tell them what has happened and to get the engineer back here IMMEDIATELY!!!
IM FURIOUS!!!!
….. TalkTalk put me on hold for 31 minutes…. No updates…. No info…. And that’s where I give up, end the call and they lose a customer! - They don’t call back and obviously the engineer doesn’t “return”…
I then and there select a different Broadband provider to switch to after only being with TalkTalk for 24 days!!! ABSOLUTELY SHAMBOLIC ACROSS THE BOARD!!
I have been charged in 24 days of “Service” with TalkTalk the following amounts:
£ 31.48 (Initial “monthly rate” £ 19.95, plus “charges since you’ve joined” £ 1.58 and a “one off charges” £ 9.95?!)
£ 59.95 (Engineer call out fee who never turned up!!! Plus, normal monthly rate!!!)
£ 180.73 (‘Contract Breakage Fee’, WHICH I WOULD’NT BE BREAKING IF THEY WERE’NT COMPLETELY INCOMPETENT AND DIDN’T HAVE ASTOUNDINGLY POOR CUSTOMER SERVICE!!!!)
£ 272.16 TOTAL…. In 24 days…!
I, THE CUSTOMER, am paying £ 240.68 purely because of THEIR SHORTCOMINGS!!!
How is this right?!
Their level of incompetence defies belief!!! I can summarise my experience with TalkTalk and describe them by the words: Horrendous. Unprofessional. Dishonourable. Unorganised. Low Grade. Dishonest. Embarrassing. Infuriating.
But there is somewhat of a happy ending to this story…
My new Broadband provider is supplying generous and highly satisfactory Mbps right out of the box on day 1. No need for a “Settling Period”. No need to call customer service. No need for engineer call outs that don’t really do anything or even turn up….!!
For those still reading, I cannot stress enough to stay away from TalkTalk.
I am in the process of copying and pasting my experience on as many forums, comparison sites, review sites etc. as possible. - Consumers need to know!
Reviewer
Maria VB
Location
Westminster, London
Date
09/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Initially the offer and price seemed a good deal. After 2 years using their service I can guarantee the following:
Many issues with the wifi. Horrible customer service.
As I have read in other reviews, it happened to me as well that once your current contract expires, they automatically enroll you to an standard package which is double your previous monthly plan. Unless you are aware of this, you end up paying loads more for the same service. This is obviously made on purpose. Which is a very bad practice.
Reviewer
Robert horton
Location
South wales
Date
08/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Paid for the fastest speed. Constantly dropping out. I was promised 100+ mbps and whenever I did a speed test it was typically < 3mbps although would occasionally jump to around 30 (that’s if it was even working). At one point the power supply for the box decided to fail. Customer service quality was heavily dependant upon who answered the phone. More than once I contacted and was hung up on for no apparent reason (it was not call failed, but call ended). This was after being polite and friendly so it wasn’t like I was doing a Karen on them. I ended up having to pay out for my own power supply. I strongly recommend you avoid talk talk. Lesson learnt, I will not be purchasing broadband from them again.
Reviewer
Sheila
Location
North East
Date
08/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Recently moved out . Fortunately Talk talk don’t provide service at new address. Landline stopped working when moved to talk talk. They said they hadn’t changed it. First person spoke too helpful, promised certain things & not happened . Since then every time I’ve rung they said they can’t help as I failed security on email address I gave them. Yet I had received an email from them to the address I gave only 15 mins previously. They really are the WORST company to deal with. No issues dealt with satisfactorily all time I’ve been with them. They are the worst. Do not touch Talk Talk with a barge pole. Over priced and appealing service.
Reviewer
Michael
Location
Oxfordshire
Date
07/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Even when you have moved house and want to to cancel your fibre service Talk Talk will not let you and continue to charge notwithstanding this. Do not contract with them in the first place. They are not ethical and are after your money only. Avoid at all costs! They don’t deal with you went you raise a formal complaint and use tricks to fob you off for as long as possible. Fail to call you went they say they will and their online chat is useless and a waste of time!
Reviewer
Michail
Location
Scotland
Date
02/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service I have ever experienced. They even hanged up on me a couple of times, half the staff does not know what to do. Still waiting for an engineer to come to set up my fibre after 3 appointments, everytime talk talk did not know what the problem was and I "had" to reschedule. Avoid them at any cost, I am changing supplier because there is no hope with those guys.
Reviewer
Joanna
Location
London
Date
01/09/2022
Comments:
The customer service is absolutely unhelpful, i have been kept on the line for almost an hour. Fist I have been told it is not my account, then the person suppose to sent me an email but never received it. I kept asking what is the problem, why is it taking so long, company has my email address as I get the bill every month, no answer..Could not log in into my account even when I wanted to reset the password the website showed an error on several occasions and even though i mention that to Daniel (the person who suppose to help me), suggested him to get some help as well. I have been completely ignored and told to check other browser and call back tomorrow.. absolute rubbish.
Reviewer
Darek
Location
Aberdeen
Date
01/09/2022
Ratings
Satisfaction
1.00 stars
Comments:
Yesterday I was supposed to have an upgraded to full fibre . I got a lot of email and messages before that I will be happy and I will have it. Yesterday should be an engineer from whom I got 2 sms also at what time will he come. I wasted a day because no one turned up. I called to helpline -it's a waste of time. I can not log in to my account because the e-mail address to which I received information from them does not exist. There is no contact with them. Daily router problem. Today I got msg to reschedule date. That's joke.
Reviewer
Sam
Location
Nottingham
Date
01/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Moving home is stressful enough with out having to deal with the constant lies of TalkTalk.
This is how my home move has gone so far:
11/8 - Called to advise of house move and that I would be in the new property on 22/8. Call handler explicitly stated that my ‘go live date’ would be that day and gave no indication it could change as he had spoken with Openreach and they had confirmed this.(Lie number 1)
16/8 Confirmation email informed me that my go live date was actually 31/8. I called the customer services where a man said there had been a duplicate order and that by cancelling the duplicate, I would still have the go live date of 22/8. (Lie number 2). He also told me to ‘make sure I wear my wonderful smile’, for which he can go and do one, I called for broadband not advice on my face.
On 19/8, following a further confirmation email of the go live date now being 31/8, I phoned to complain (not about the go live date because that’s an Openreach problem) about being lied to. I was told that I had not been lied to. (Lie number 3 and to be honest, a little gaslighty for my tastes).
On 31/8 I used the chat function on the website to confirm that I would still be connected, given that there is industrial action involving Openreach. I was told, by ‘Angelica’ that that this would not affect me as I didn’t need an engineer and the line activation would be done remotely. I asked her to clarify this because I had waited a further 9 days after my house move, specifically for an engineer to turn my service on at the local box. She reiterated that I didn’t need one and my service will be activated by midnight. (Lie number 4)
1/9 I called as, predictably, lie number 4 was confirmed and we have no broadband. The call handler confirmed that I didn’t yet have broadband because of industrial action from Openreach and that I needed an engineer to come a turn on the service. My new go live date is 5/9. Let’s see if that happens.
I don’t expect TalkTalk to refund the couple of thousand in lost wages between my partner and I due to lack of service, nor the exorbitant extra mobile data we’ve had to purchase because we know they won’t. They cannot even get the basics right.
They are liars, gas lighters and totally incompetent.
I would recommend they be totally avoided.
Reviewer
Peter B
Location
Sheffield
Date
01/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
the second time I have Internet from them. I am not satisfied and do not recommend it. do not fulfill the contract, including what they say on the phone.you have to stand up for yours because they play fools and of course they always say "we understand" at the end I'm waiting for the end of the contract and say goodbye to them. I haven't had internet for over a week. no one was fixed. nobody spoke. you are just hopeless
Reviewer
YA
Location
Harrow
Date
30/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Highly unreliable connection.
Very poor speeds
Its impossible to raise a complaint. They take atleast 45mins to 1 hour over a phone to diagnose and then blame it on your device
Reviewer
sandra.waite
Location
United Kingdom
Date
30/08/2022
Ratings
Satisfaction
5.00 stars
Comments:
I have been with talk talk for 19 years, and would not think of leaving them. Today, I had a technical problem. I spoke to a young man in South Africa his name was Siphmandla. He was so helpful, and sorted out my very complicated problem. I wish there was some way I could get through to his department. He was friendly, efficient, and certainly knew what he was doing. I have spoken to many such people within the talk talk organisation, but this one really excelled. Thank you.
Reviewer
David
Location
Essex
Date
30/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Fine if no problems, absolutely appalling service as soon as you run into any issues.
We had to wait over 6 weeks for a total broadband outage to be restored
Reviewer
Terry
Location
Yeovil
Date
26/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Biggest mistake we made,stay away from these.Customer service-0,Broadband reliability-0.
Honestly cannot believe how totally inept this company are,they really are a disgrace.
Been with them a few years,all was good until 18mths or so ago,our internet is intermittent,we have had it “tested” by their technicians on the phone
Reviewer
David
Location
Norfolk
Date
26/08/2022
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Initially brilliant. After a few weeks most evenings the Internet dropped our completely around 9 pm to 10 pm. Rebooted router. No good. Repositioned router. No difference. Added a WiFi extender. No difference. Used cable to TV. Still no difference. Talktalk sadly does not deliver a quality product.
Reviewer
Robert Leslie
Location
Glasgow
Date
25/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
TalkTalk informed by email on 4th August 2022 that FullFibre Cable would be installed on 19th August. I immediately placed a phone order for their Fibre900 package. The installation went fine, but the link did not switch on. After 6 hours of calls to TalkTalk, it was finally switched on. However, it was to my existing Fibre65 package. Over the next 6 days, I phoned and used their online chatline to get this fixed. Twice, I was told that it'd be done within 24 hours. Lies. Finally, on day 5, I was told that they had never received the order - so how could anyone promise that the requested package would arrive within 24 hours? More lies. I tried to put in a new order. TalkTalk told me that I, the customer, had to contact City Fibre and get the RFS Code changed from 4 to 1 or 2 to enable the service. City Fibre assured me that it was TalkTalk's Tech Support people who had to request this of them. Tech Support claimed not to have the power or knowledge to do so. I'm currently on the chatline waiting for the FullFibre section to reply. I'm seriously contemplating action in the Small Claims Court. TalkTalk are liars, incompetents, and don't give a damn about their customers. DON'T SIGN UP WITH THEM!!!
Reviewer
Anna
Location
London
Date
25/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company it’s a pure nightmare. I never publicly speak about this issues but I’m so exhausted.
They supposed to cancel my contract 2 months ago. Seriously since that I called them more then 10 times. Every time they say they cancelled it but they don’t. I cried already so many times because of it because it’s so frustrating. I want have it done and it’s not. Calling them it means spending at least 1h on the phone if you’re lucky. They transfer you from one department to another and very of then on the way the signal is lost.
I never had such bad experience with any brand.
I’m right now waiting in line for them to pick up the phone because again I got the bill to pay. It’s ridiculous.
I hope somebody will read it and avoid this company. It’s a pure scam.
Reviewer
Rob
Location
York
Date
25/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very very disappointed.
Month after month I have been overcharged on my direct debit, month after month I have to call them to ask for a refund of the overcharge (in the process spending an average of 45 minutes on the phone) and month after month I am told the same story that they're "looking into it". The situation is still not resolved. Shame, because the product is OK. I just want to pay the advertised price for it, which surely shouldn't be too difficult to arrange.
Reviewer
C Welsh
Location
CH76GD
Date
24/08/2022
Comments:
Not poor service, NO SERVICE!! No answere to questions. Order not raised by me took several hours to cancel.
Ordered new package took well over 60mins bot helpful he was condescending. Then sent information 33, yes 33 of the same email. Told me someone would carry out survey, no idea if this happened. Installation due yesterday no one came. On phone over an hour no one dies or k ows anything.
Reviewer
Sarah
Location
Glasgow
Date
24/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE THIS COMPANY!! This company are absolutely useless. The most appalling customer service I have ever received!! Tried to upgrade my broadband and was told everything was ready to go, two weeks later it still hadn’t gone live on the new plan. After over 3 HOURS on the phone I was told that it hadn’t been processed properly and they would have to cancel my account and set me up as a new customer which is shocking! Told them I wanted to cancel my account all together as I would be going with a new provider due to the terrible service I had received. Again was told this had all been proceeded and I would receive a final bill and it was cancelled effectively immediately. 10 days later the contract had still not been cancelled and they have just sent me a bill for another month. More hours on the phone and I was told they hadn’t actually cancelled the contract even though I had received the cancellation email. I was told there was nothing they could do and they would cancel it today but it is a 30 day cancellation process. Absolutely disgusted with the customer service and apparently there is no was for me to lodge a formal complaint.
Reviewer
Laur
Location
Uk
Date
24/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I have ever dealt with, DO NOT USE THIS COMPANY. You can’t even cancel, they just hang up on you.
Reviewer
Andrew Hough
Location
Stockport
Date
24/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
To be fair broadband speed was excellent. However I was no fault evicted from my property and they charged me over 140 pounds to cancel. They 4ang me two days later and an aggressive sales agent said he could remove the fee but only if I set up again at a new address. Would not take no for an answer. I am disgusted and even though my broadband was top notch the diabolical treatment of me and my wife has left me adamant I will never use them again. Advice to anyone thinking of using talktalk? Don't do it.....
Reviewer
Was customer of Talktalk
Location
Date
23/08/2022
Ratings
Customer Service
2.00 stars
Comments:
The Talktalk is a thief company. It is also a ripoff from account. I had a contract from Dec 2021.Bill demand kept spamming till Aug 2022 for nothing. I cancelled by email and by phone. My regular was £21.70 and they raised to £39.20 which I paid. Their service is rubbish and I never would recommend this broadband service ever in my life again.
Reviewer
Emma Vaughan
Location
Pontypool
Date
23/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We are paying £32/month for. A guarantee of 58mps. But we’re only getting an average of about 24mps speed to the router. The connection is horrendously unreliable . We’ve rang almost everyday asking and they ask us the same questions. Aren’t conversations recorded. Don’t they log in complaints. We’ve got a new router and their systems say our router software needed updating but they couldn’t seem to update it. Where are the engineers? Or do they have one? We decided to leave after all of these mess. But they’re asking for a £136 odd fee as penalty since we haven’t finished the contract . Aren’t they daft? if we are happy with the service and not being short changed will we ever think of leaving ? C’mon people ! I wouldn’t recommend Talk talk to anyone .
Reviewer
Sam
Location
Leeds
Date
23/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is simply the worst, It doesnt even deserve the 1 star out of 5. Talktalk should be ashamed of the horrible services they provide, i'm highly disappointed. Delay in go live date, broadband router not received. I have no idea what they do. They hang up on calls and waste hours telling fake stories on the chat and call. It was rated the worst broadband in 2021 and I totally agree, and they are headed that way this year(2022) too. 'With an overall customer satisfaction score of just 77%, TalkTalk was rated the worst broadband provider in Ofcom's 2021 annual report.' <--- from google. This is a horrible broadband service provider. Be warned! You will Thank Me later. AVOIDDDDD talktalk if you wanna avoid stress and an empty bank account!!!
AVOID TALKTALK AVOID AVOID AVOID
DANGER, BE WARNEDD!!
Reviewer
Yeo
Location
Blyth
Date
22/08/2022
Comments:
@TalkTalk two months and still waiting for my broadband to be disconnected. 10 phonecalls, being transferred and hung up on 5 times, tried raising a complaint twice just to be hung up on. Being told three different stories, and then hung up on again. Still no further forward.Chats and messages just give me the phone number that I have been using for the last 8 weeks..
Reviewer
Luke
Location
Wednesbury
Date
22/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I upgraded to the fibre package a while ago which proved to be no faster at all and keeps dipping in and out and at times freezing. Engineer checked and said no fault, I asked for a new router and they put me in a new contract, I told them to cancel and they said they want £90 exit fee. Never again. It takes hours to get through and the.online chat disconnect you once you tell them to cancel. Lesson learned to only ever sign a 12 month contract in future. A sign they have been taken over by private equity so I say no more. One time they were good but no more.
Reviewer
Leeanne
Location
Peterborough
Date
22/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Took a 18 month contract out for £24pm, was advised of a free fibre upgrade, scheduled this twice, no one has attended as confirmed on the day and time, when trying to call talk talk no one answers on hold for over 45mins each time, to then be cut of by the person taking the call, I have submitted 2 formal complaints, still not resolved abd no formal acknowledgement, avoid not worth the hassle.
Reviewer
Angela
Location
York
Date
22/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
HORRENDOUS AVOID AT ALL COST. As all reviews say they have no level of customer service. Disconnected Wi-Fi when I changed my package and I use it for work. Misspelt my email address then charged me for paper statements. Staff refuse to put you through to a manager. They used to be good but now they are a nightmare all none UK call centre. Will never go with this company again after my experience and can't wait to leave when current contract up but I am guessing that will be a challenge in itself. Also call centre has inflexible working hours.
Reviewer
Dr SAif
Location
Birmingham
Date
21/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
worse customer services. they are cheaters. I cancelled the contract month ago and still sending me bills and admin charges. do not go for this company.
Reviewer
Kris
Location
Dundee
Date
21/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was contacted regarding upgrading to full fibre from fibre 65 and agreed on price. However due to an issue with the fibre cable in street talk talk disconnected my fibre 65 and cancelled my new order without telling me. (I was supposed to never be without internet due to work). 5th August-20th the issue remaind unsolved. After putting a complaint in on the 9th for a manager meeting scheduled 15th to be moved by TALK TALK 5 times over the week. The last one scheduled 19th to the. Receive a txt before the call telling me the case was closed with no update. So I’m still left with no internet and no clue. Contacted talk talk again who the advisor refunded me the month I paid with no internet and advised I would need to take out a new deal if I wanted the internet back again. Although a higher price that was originally agreed on. Poor service and this could have been sorted from the start of the advisors had a clue on how to handle things as I passed around each department going in circles every time I phoned. Some departments just hanging up when I got through.
Reviewer
Will
Location
London
Date
20/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Please avoid this company at all costs, for the sake of your own sanity. I won't detail everything I've been through for the last 8 months (yes, 8 months) since I left TalkTalk, but it's been truly awful. I have spent countless hours (adding up to weeks of time) contacting them, they left me without internet for weeks on end, their customer service is genuinely the worst I have ever experience from a UK company... I honestly can't put into words the level of distress they caused me and my family - just save yourself the bother and go for another provider, we've found Now Broadband to be pretty good.
Reviewer
Gaye harvey
Location
Dumfries
Date
19/08/2022
Ratings
Satisfaction
1.00 stars
Comments:
Well long story. My sisters phone has no receive calls or cant call out. Shes a disabled person 80 yrs old. Stays on her own. She has a care call system in place incase she falls but when phone doesnt work neither does her care call system. So. Phoned talk talk from my phone. She talked to them eventually. Very hard to converse with lady. Eventually the lady hung up on us. So we recalled. Got a lovely lady who was more efficient snd understanding. We told her story she said my sister would be put on priority. This was a thurs and cxnt get eng till monday between 7am and 9am. Will it happen. Last time this happened it was falty line with opdn reach it took 3 days of continuous calls to talk talk asking same questions. This is no good talk talk. Peopld in my sisters position should have an eng asap. Second lady didnt hang up thankfully. Also no number to call opdn reach to test her line. Absolutely terrible. NOT HAPPY
Reviewer
Lena
Location
London
Date
19/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had my broadband with Talk Talk for some time now. I am continuously disappointed by their level of Broadband service, customer service, and prices!
Their Broadband CONSTANTLY drops out or is extremely weak, so if you sign up with them, don't expect to have good broadband at home.
My contract with them has expired a while ago, but I did not want to move to a different provider as I was not sure when I would move house and therefore stayed with Talk Talk. They are now overcharging me on a continuous, where they are charging me £35 for a basic Broadband and upon contacting them them, they said they will only give me normal prices if I sign up for another contract. What a joke and what a rip-off.
Stay away from them, there are so many better providers!
Reviewer
Karolina
Location
Northern Ireland
Date
19/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Avoid at all cost.
After 7 years of paying every single bill on time I've received a debt recovery letter.
Very poor customer service
Strongly NOT recommended
Reviewer
Don
Location
Bexhill
Date
16/08/2022
Comments:
SIMPLY DON'T F*****G USE TALKTALK THERE PATHETIC
Reviewer
marjory johnston
Location
Dundee
Date
15/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I am not a talktalk customer but I did order their Broadband only and I now find that it is virtually impossible to cancel despite having a colling off period. Live chat consists of bots which send you in circles. Phone calls result inn being told wrong number and given another to phone. Which becomes circuititous. Some phone number uou cannot get passed options becvcause I do not have an account. I thought I had managed to cancel on 11th August but on 12th they sent me a welcom email. Since that date I have spent an inordinate amount if time trying yo cancel order to no avail. Appallong. Even if they were to give me the servive free I would refuse. Beyond awful
Reviewer
Orla
Location
Glasgow
Date
13/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My WiFi broke and after 14 days it's still not fixed. The talktalk reps are clueless and transfer you to about 7 different departments until you're that annoyed that you have to end the call. Do not sign up with talktalk.
Reviewer
Geoff rouse
Location
Shipston on stour
Date
12/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where to start? Firstly, if you don't have the stomach for a long review may I just advise against ever using Talk Talk. If you are still reading, I hope you find this useful, I think it could well become a comedy sketch.
In June, I got a cold call after stupidly entering my details for a broadband switching service. The call went well, Talk Talk was suggested and their full fibre 500 product was ordered. Full credit check done and seemed good. A got all the emails welcoming me, setting up my account, direct debit confirmation, then a few weeks later, just before the planned install, the message 'please call, there's an error with your order. I called, the person was sorry, and said they can't see why it was cancelled. Oh well, I thought, just a glitch, I took their offer to reorder directly with Talk Talk, what could possibly go wrong. Again I recieved all the welcome emails etc. Then on the instal day, nothing, so I called TT, the guy said he was very sorry but the order had been cancelled. At this point I was rattled, he couldn't tell me why, but offered to reorder. I said he would need to cancel the footprint on my credit report, he said he couldn't, I said get your finance dept to do it, he said they don't have a finance dept, interesting for a large company. I said I would reorder, why I put myself through this again I cant tell you. But an hour later, the fateful words, oh dear, it won't accept the order because it says the emails already been used. I said, amazing really as I've used my email to TRY and order twice before, undeterred I gave him another email address. Luckily that solved the problem, I have to say repeating every single word I said phonetically for an hour and very slowly was getting very tedious, but I was up for the challenge by now. The order was placed, the direct debit set up, emails started flying into my inbox, I was full of anticipation for the 24th August, I couldn't wait, I was bursting with excitement. On the 8th August a text appeared, I recognised the message instantly, there was an error with my order. I duly called the number on the text. The person in Order Management didn't have the right access to help me, so placed a request for a callback from customer services. That call came today, they couldn't help me because they were from Sales, only customer services can help.me find out whats going on, but in the meantime I was offered the prospect of re ordering, I declined, I was getting close to finding out what was going on and I had to know. She put me through to customer services, and hour later someone answered. They took me through security, again, I'm getting good at repeating my name, postcode, mobile number, address, but then the final question stumped me, whats my Talk Talk landline number, must admit for a second I had to think very hard, but finally told her that IM NOT A CUSTOMER yet and I haven't ordered a landline with them, but I'd passed all other checks, not good enough, I failed security, and then was told I'd come through to the wrong customer team. Oh how I laughed. She put me through but warned me that there would be security questions I needed to answer, I was ready! After another hour of hearing of all the things I could do as a Talk Talk customer with online chat and realising I couldn't do that because I don't have an account, I hung on in hope. Finally a woman answered, sounded like she'd had a bad day already, I went through security with a breeze, even i was impressed, I then explained the problem, to be fair, she didn't waste any time telling me she can't help, but I pressed her saying her colleagues had a lot of faith in her, she went to her line manager and checked on the system, the result was that my order had indeed been cancelled, but only the Sales team can tell me why. I explained its taken 2 months to attempt to become a talk talk customer, and that none of the talk talk teams can help me, no one has the right level of access, but they all think the other teams do, thats incorrect for starters, they all have limited access. She offered to reorder for me, I briefly explained that wasn't going to happen and then ranted about talk talks ineptitude, to be fair she didnt interrupt me, but it felt like she wasn't listening, I suggested she take all my recorded calls and play them back to the management to see if they can save their embarrassment in future. I've no idea whether she did but Talk Talk are simply the worst company I've ever had the misfortune to deal with. Stay clear, and if you're a customer, good luck, you'll need it. Im off to try and get a deal from BT, let's hope the journey is a little less stressful.
Reviewer
Mark H
Location
Flintshire
Date
12/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Customer Services and Communication are a Disgrace. Over a Five Week Period, Spending Hours on Chat Line and Phone, Requiring Confirmation of Cancellation of this Service, ( Without Confirmation-You Have Not CANCELED ) Still No Confirmation.
When You Mention the Word Cancellation, They Cut You Off.
Reviewer
Gabriela
Location
North Yorkshire
Date
12/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
UPDATE: THEY WILL NOT STOP HARASSING ME, CALLING ME, SENDING LETTERS THROUGH THE POST CONTINUING TO OFFER THEIR SERVICES AND ASKING FOR THEIR £228.61 BACK EVEN WHEN I TOLD THEM I WANT NOTHING TO DO WITH THEM EVEN WHEN I CANCELLED MY CONTRACT WITH THEM. THEY WILL NOT LEAVE ME ALONE ON TOP OF EVERYTHING BELOW. THEY ARE ABSOLUTELY DISGUSTING! STAY WELL AWAY FROM THEM!
Not understanding not helpful at all. Here is why. I paid them to reinstate my connection and a few days later they switched my connection off and it was when I lost needed my internet connection so I had to call their 0345 number from my friend’s phone which has incurred a huge bill on their phone because we spent over 30 mins through their 3 phone. I asked the lady from TalkTalk customer service to call me back because I had already waited a long time to be connected and I asked them if they could call me back because I feared of the kind of bill I will incur on my friend’s phone. The lady from the TalkTalk customer service kept pretending she didn’t hear us which resulted in me having to repeat the same question over and over again loud and clear and she still did not care to even consider listening to my suggestion. I think it has been a month since I am with TalkTalk and it was the WORST decision I have ever made leaving my previous provider to which I am currently in the process of crawling back to. I have 2 of TalkTalk’s routers at home and they will never see them again. To top it all off they sold us a pipe dream of full fibre broadband which we never got and it was all empty promises. On top of ALL this I couldn’t take it anymore so I decided to leave them and since my contract with TalkTalk had already started, they are asking me to pay them £228.50 for leaving them even though I was on the phone to them regarding their connection every single day because it was that bad. They are gutless, horrible, and everything you would not want in a customer service team or in a company altogether. Please listen guys don’t waste your time, you will have extreme headaches when you try to leave them. TalkTalk are the biggest SCAMMERS in the broadband industry. High voltage, keep away!
Reviewer
Beatrice
Location
Edinburgh
Date
12/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company .. they start with lies and they help you within 2 -3 hours with any problems you have . Just to tell you more lies .. when an agent spoke to me about the an offer , he promised me 3 months free and of course I have been charged on my first month … they will tell you anything just to get you to sign their contract .. and they broadband is the worst, the agent told me will be better then the one I have but of course is worst what the gave me … now I need to stay with a contract for 2 years and struggle with the worst internet …
Reviewer
Sara
Location
Newcastle
Date
12/08/2022
Comments:
I was mis-sold talktalk by a door to door salesman. I'm registered disabled and vulnerable with the police I advised of this to the salesman and he coerced his way into my property and carried on signing me up.
I've attempted to cancel since the 01/07/2022 and still on fighting with them. They've taken £57.05 for a bill which was supposed to be free for 3months. They've left me with no money for food. I work full time and can't afford for things like this.
AVOID THIS FRAUDULENT COMPANY
Reviewer
Julianne McLaughlan
Location
Kilwinning
Date
11/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are a very dishonest broadband provider no UK call centers. I was with Talk Talk for landline and boadband for a longtime and always had to call them at least twice a year sometimes it was once a month due to very poor Broadband service
However it was always resolved after a few phone calls and fixes. There customer service has never been the best. Today I have experience that they have sunk to being very dishonest and basically ripping off their customers I realised my bills were more than ever before and this was not down to their yearly price hike.
They had changed my package without my consent or knowledge and add a few add ons that I never had before IE supersafe, call blocker,and Talk Talk TV which I never wanted or asked for as I don't have Talk Talk tv box nor have I ever had one so how was I supposed to use this service even if I did want too.
I spent several hours on the phone speaking to 4 diffrent customer service advisers the first 2 tried to say I had replied to an email which was a big fat lie as they said I had replied from an email address that had been deactivated since 2018 and its now 2022. The first advisor tried to say it must have been reactivated and someone else in my home must have logged in to the email account and done it. To which I replied this was an impossibility as I was living on my own at that time. She hung up on me second advisor tried to spin me the same tall tale,and when I asked for them to send me a copy of said email that I had replied to and the date and time this advisor went sighlent then hung up on me.
Same seniario happened with the 3rd advisor.
After my 4th attempt at trying to get some answers the 4th adviser apologized for her college which I quickly corrected her to say colleague's and she said no they gave you wrong information. I can see you logged into your online account and done it I was sarcastically laughing at this point and pointed out that this was now the 4th lie and I informed her I had not done so. Again I asked her what date and time and what I.P address was I using when I was logged into when my package was changed she tried to tell me she could not view that information.I asked so how do you know I was logged into account then
After a lot of backwards and forwards and I informing her that I was not in the UK on the date she said let alone in my house and I wanted a data subject request to see when I had done this she put me on hold for 15 minutes then came back and apologises were given again and she said that I hadn't logged into account and what had actually happened was that due to me being out of contract for over 4 years, and the package I was on no longer being offered Talk Talk had automatically changed my package which had contracted me back into an 18 mth contract,and had added services I have never had or used before all without my knowledge or consent. So they are a very untrustworthy company who instruct there advisors to blatantly lie to customers and try to convince customers that they changed their own package. Talk Talk should be ashamed of yourselves.
Reviewer
Gabriela
Location
North Yorkshire
Date
10/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not understanding not helpful at all. Here is why. I paid them to reinstate my connection and a few days later they switched my connection off and it was when I lost needed my internet connection so I had to call their 0345 number from my friend’s phone which has incurred a huge bill on their phone because we spent over 30 mins through their 3 phone. I asked the lady from TalkTalk customer service to call me back because I had already waited a long time to be connected and I asked them if they could call me back because I feared of the kind of bill I will incur on my friend’s phone. The lady from the TalkTalk customer service kept pretending she didn’t hear us which resulted in me having to repeat the same question over and over again loud and clear and she still did not care to even consider listening to my suggestion. I think it has been a month since I am with TalkTalk and it was the WORST decision I have ever made leaving my previous provider to which I am currently in the process of crawling back to. I have 2 of TalkTalk’s routers at home and they will never see them again. To top it all off they sold us a pipe dream of full fibre broadband which we never got and it was all empty promises. On top of ALL this I couldn’t take it anymore so I decided to leave them and since my contract with TalkTalk had already started, they are asking me to pay them £228.50 for leaving them even though I was on the phone to them regarding their connection every single day because it was that bad. They are gutless, horrible, and everything you would not want in a customer service team or in a company altogether. Please listen guys don’t waste your time, you will have extreme headaches when you try to leave them. TalkTalk are the biggest SCAMMERS in the broadband industry. High voltage, keep away!
Reviewer
Ana Christopher
Location
UK
Date
09/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
BE AWARE NEVER GET WITH TALK TALK I have been with these scammers for full 18months,when left they claimed I have to pay them termination fee because when I called for better router they sneakily put you in another contract and will ask you for termination fee. THE SPEED IS so slow and customer service is terrible, leave aside never comply with your wishes. STAY AWAY AS A PLAGUE!
Reviewer
Luke
Location
Hartlepool
Date
04/08/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Service would go down without warning for days at a time, no compensation. Absolute WORST customer service of any product I've ever had, outsourced, useless, had multiple CS reps turn off their mics and blank me for some perceived slight. Avoid this garbage company at all costs.
Speed is the same as you'll get from any BT based ISP so just go with someone else.
Reviewer
Edgardo R
Location
London
Date
04/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute abhorrent customer service and service.
PLEASE DO NOT get in business with this company.
Reviewer
Callum Jamieson
Location
Maidenhead
Date
03/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking service from start to finish. I wouldn’t wish them upon my worst enemy.
Once upon a time this company had staff with common sense who could solve an issue.
These have been replaced by call centres abroad who instruct their ‘staff’ to read off scripts like robots.
Moving house, upgrading and various other minor issues that should be no problem take weeks and weeks to sort, meanwhile your account is drained of money.
Engineers fail to turn up and you’re told you will receive a call within 48 hours to book another appointment in the next two weeks.
This is bad enough without the fact they don’t actually call you anyway.
Avoid like the clappers. Terrible.
Reviewer
JIBAN
Location
LONDON
Date
03/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
24/07/2022-> reported fault on automated line and got confirmation and engineer will visit exchange
25/7 -> called customer services to make sure engineer was booked. I was assured engineer would visit that day
26/7 -> called customer service and the same reassurance was given. A person named Angalaya in South Africa
told me that if by the evening my broadband was not back then I would be allowed to cancel my contract
and she assured me that she wrote that in my account. But the fact is she never wrote that.
27/7 -> i was called by an openreach engineer to say he found no fault outside and engineer requires visit home
the same afternoon/evening i booked an engineer for home visit. I was given 28th July 9am-1pm apptt.
In the mean time there was train strike on 27th so having no broabdband I had to come to office by uber
and return by uber too costing me approx £50.
28/7 -> I stayed at home and called technical support at 9.15am to confirm that an engineer was was due which I
was assured of. Called at 12.32pm and i was again assured that engineer could come 1 min before 1pm.
I waited until 1 and then left for office again. I called soon after the technical support and various
people told me various things including I had no engineer appointment. I called your cancellation at
625pm ish and one named James with heavy Scottish accent told that there was super genuis tech team
available in Manchester who can call openreach on emergency and they would fix everything and if they
write they cant then he would cancel my contract without early charge. When I agreed to that soon after
I was dropped from the call.
29/7 -> I was due a call to resolve the complaint between 12 and 1 but i had a meeting so I requested the call
between 2 and 3 but no one called.
30/7 -> I contacted again through chat to register a complaint but I was offered £80 compensation but no mention
fixing the problem. After I refused to accept compensation the agent refused to register any complaint
and instead dropped out of the chat abruptly. I was again promised a supervisor would call within 24
hours but up until today no one has called today.
03/08 ->speaking to technical support again and I was told one manager apparently called me today 3.57pm. When I asked where and which number they did not have any answer.
Not to mention that each such call takes well over 30 mins and halfway they will drop the call and then
the drama starts all over again.
STILL GOING
Reviewer
Joao
Location
London
Date
03/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This has to be the worst company in the world.
They are a massive SCAM. Cancelled my contract with them last March and pay my final bill, but keep sending me email every month to pay £12.50, last May i put a complain against them and they contacted me back apologising saying i don't need to pay anything, i requested a email stating that, they sent the email, but still every month i have emails and letter from them asking to pay my bills... BIG SCAM TALK TALK
DO NOT RECOMEND TO ANYONE
Reviewer
David Smith
Location
Brixworth
Date
01/08/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Broadband speeds have got worse. Sometimes reminiscent of dial-up! WishI could find a good landline/broadband alternative.
Reviewer
Sara
Location
Coventry
Date
01/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having spent months paying £50 plus a month for a basic phone and broadband service after our contract lapsed,we opted to change provider. An order was raised and a switchover date agreed - 3 days before, the order was mysteriously cancelled by a 3rd party unknown. A second order was duly raised with the new provider with an inevitable delay - the day before the agreed switchover date the order was once again mysteriously cancelled, with accompanying emails from Talk Talk stating how glad they were that we were staying. Investigation by the new provider showed that it was TalkTalk themselves who had cancelled both switchovers without authorisation - so a third order was instituted, this time as a house move to avoid 3rd party interference, meaning a change of phone number we didn't want. In the meantime with all the delay, our broadband stopped working then our phone. Thinking we were still with Talk Talk I logged a fault call only to be told the contract has been terminated and would need to be reactivated via, guess what, a new order. Our go live date with the new provider is 12th August and we will have been without broadband or phone for 3 weeks plus. That date can't be come too soon and the service will be a third of the price. My advice is avoid Talk Talk like the plague. They play dirty, won't let you leave and there is no way of escalating a complaint or reporting their illegal tactics. The independent mediator isn't interested until you've spent 8 weeks trying to resolve the problem. Life's too short and Talk Talk have effectively got away with it. We won't touch them with a barge pole again and strongly advise others not to either. Once you're in they wont let you out.
Reviewer
Iain
Location
Berkley
Date
28/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Appalling customer service. Have continued to charge me for an account they admitted was closed. Now refusing to tell me how much or when they might refund me despite admitting liability. No promised call back from a manger instead 40 minutes on the phone with no progress - refused to action as a complaint or comply with GDPR request. Just told they will investigate at some point but not now.
Reviewer
Hugh
Location
Newcastle
Date
26/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
On the 05/04/22 I placed my order with Talk Talk. My Engineer date set at the earliest appointment was 20/06. Over 2 months from placing the order. On the 20/06/2022 BT Openreach attended my property to spend 10 minutes putting a box on the wall. All of the lights were green and the service was showing active. BT however said it was not their responsibility to deal with Talk Talks devices. So I installed my Eero. After plugging everything up the service wouldn’t work. I called Talk Talk for the first time and was told there was an issue with the Eero. They sent me a Hub, i plugged that in to find the same issue. Here I am now 26/07 after numerous phone calls, promises of Escalations with Openreach, Escalations with Operations and regularly being cut of by operators who can’t fix the fault when it gets to 17:00 hours. Struggling to work from home on a shoddy 5G connection whilst looking after my family. I have spent hours of my time chasing Talk Talk who never contact me regarding my fault. They are completely incompetent and I highly recommend you avoid their services.
Reviewer
Jack
Location
Northern Ireland
Date
22/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. Have been trying to get fibre installed for 5 months now. They have this great service where they allow you to book appointments for installation, then don't show up, without explanation. When they decide to contact BT who do all the actual leg work, they communicate the wrong information to them,so BT send the wrong team. The customer services can barely speak English, which is normally ok for a company, but this is a technical business so good quality communication is not optional. Noone in customer services seems to understand anything and you just get endless reassurances it will all be ok, but they are useless and will do nothing whilst charging you for a service they do not provide!!!! I never review any companies but I am at my wit's end, talktalk border on criminal.
Reviewer
Michael
Location
London
Date
21/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company, they charge you for call barring services even when you cancel them. Their weak security means all my home calls are scam calls which I end paying to receive. Customer service is non existent as they don’t speak English. Out of date and often faulty equipment supplied. Steer well clear.
Reviewer
Kate Thompson
Location
London
Date
19/07/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This broadband service is a waste of your time, dpped completely unreliable my little one can't keep busy on his PlayStation and I can't work from home without it lagging. You can't have multiple devices as the speed is slow. CSA take forever to resolve a query it's painful. Changed provider and cancelled service best decision. Never again!!
Reviewer
Tony
Location
Oldham
Date
18/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company in the world to deal with, cost us a fortune, then delayed setting for over 2 years, then offered an insulting settlement. Will NEVER EVER use this shower again
Reviewer
Ross
Location
AYLESBURY
Date
16/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Cancelling my service after my contract had ended was a nightmare. I've been forced to pay for over an extra month after I wanted to close my account.
Even finding the information about cancellation was difficult enough, then rather than simply pressing a button on my account, I had to spend ages on hold before finally getting through to someone who could cancel the account.
I had to do this twice because the first time it wasn't actioned. Then I received ANOTHER bill for another whole month totalling a month and a half being paid for when I wasn't even using their service.
They told me I'd be refunded the extra half month, but I have to contact them to ask for it back (even more needless hoops to jump through) in over a months time.
Talktalk think you have nothing better to do than constantly chase them when you want to ko longer be their customer, giving them the cancellation to squeeze every last penny out of you.
If you want to use their service, you may as well just put up with them forever because they won't make leaving them easy or fair.
The customer service rep became irate with me when I asked how I could leave feedback on their cancellation policy and could only give me a postal address telling me "no we don't have an email".
An Internet company...doesn't have an email for customer feedback?!
Of course they don't, that would make improving their service too easy.
Reviewer
Danny
Location
Southampton
Date
16/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Currently going to court with these cowboy’s my contract ended in March and I’m still being billed.They just ignore my emails and phone calls. My advice pay the extra for BT or Virgin.
Reviewer
Hannah
Location
Hitchin
Date
15/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SHOCKING TERRIBLE SERVICE. The only time you can reach them is when you're trying to sign up. They do not help with house moves, they won't help you set up your online account, their systems do not work and they can't tell their arse from their elbow. AVOID AVOID AVOID.
Reviewer
Christine
Location
Milton keynes
Date
13/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Agent called to upgrade city fibre and existing fibre 150 cancelled 5 months later I am still arguing with them as they haven't closed the account useless will never recommend and I can't wait to change provider totally waste of time customer service!!
Reviewer
Michael
Location
PRESTON
Date
13/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please read if you're considering joining TalkTalk... my advice is Don'tDon't!!!!!!
So, I joined TalkTalk about a month back, when I joined the WiFi speed was poor, I called and they advised "it's because it's newly set up, it's just trying to steady" and to ring back in a few weeks or so if it's still an issue.
I left this about a month, then contacted them and got through to technical support (advisors reading off a screen), they advised after running a connection test, my speed was fine, I advised I cannot even run a smart TV without it buffering, how is that fine?! I feel like I should have been back in the 90s listening to that awful connection sound (if you're old enough to remember).... They said I could upgrade after 40days if I wasn't happy with the speed.
I phoned back today and asked if I could upgrade my package, I am LITERALLY telling them I want to give them more money to get a better service!!!! They said they can't upgrade me as I have a technical issue and they would pass me to technical support, I said my issue is the speed isn't suitable... and not a TECHNICAL ISSUE.
"Sorry there's nothing we can do as you're in a contract until 2023"
So.... apparently I'm stuck with an unsuitable WiFi connection for another 12months, everyone I speak with at TalkTalk 'can't' help and I cannot cancel my contract without paying the remainder of the contract.
I am writing this review to WARN everyone to STAY AWAY!!!!!!!! I'm stuck and my only option may be to pay a large bill to get out of contract, so my wife and I can continue to do our jobs from home without the WiFi breaking up.
Reviewer
Nick Hicks
Location
SOUTHSEA
Date
12/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
The Internet is always going down for one reason or another. The service is via City Fibre. I am now on my fourth router from Talktalk and that does not work. The support team are always very nice and generally I have service again after several hours or days but then it goes wrong again.
Reviewer
pat
Location
kent
Date
12/07/2022
Comments:
Worst company ever. Since having fibre 65 = VOIP fitted in March, nothing but problems, passed from pillar to post. Eventually in June told my service had been disconnected for 3 months.
Reviewer
Adam
Location
Brighton
Date
12/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Probably the worst company I have ever had the displeasure of dealing with. Can't change ownership without sending a form through the post. For a company that are supposed to be dealing with technology the fact that they need you to send forms via the postal service is shocking. It's 2022 I managed to buy a house through digital means and I can't even change broadband ownership without sending forms carrier pigeon is ridiculous. 0 stars
Reviewer
Ralph
Location
Cornwall
Date
12/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you enjoy massively time consuming calls with customer services, being passed from department to department and dealing with snotty, patronising service reps who don't fix your problems, then go with TalkTalk.
If you want a provider who appears to deliberately make it very difficult to leave the contract and then (after you've left) goes ahead and instructs Openreach to disconnect your new provider, then go with TalkTalk.
They are a truly dreadful operation, so if that's what you're looking for, this is the provider for you.
Reviewer
Ngqabutho
Location
Manchester
Date
11/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst provider ever. Avoid at all costs. No after care. Customer service is the worst I’ve ever come across. You get tossed from one person to another when on chat and have to keep explaining yourself over again. Honestly avoid At all costs. To does not work. Broadband keeps disconnecting. And after 3 days of connection they will not let you cancel contract as they lied about the prices. They’re cowboys. AVOID AVOID AVOID. YOU WILL THANK ME LATER
Reviewer
Fred
Location
Gloucestershire
Date
08/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Just about ten worst product service and customer service I have ever experienced. Not interested in poor service, very rude and patronising customer service agents that weren’t not interested n resolving my complaint. Stay well clear.
Reviewer
Dhan
Location
London
Date
08/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service, please do not try
Reviewer
Sonia
Location
Liverpool
Date
08/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting had payments taken out of my account after it was cancelled £120 altogether and was offered 50 back
Reviewer
Jacqui p
Location
Wirral ch46 8su
Date
07/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Never been so angry for my partner ..we said just switch over here ..nothing but despair ..1st 3 hr phone call to get a talk talk box plus ..from 4k box 3 hours ?????? And got another deal and yes a 4k box ..seems now they do not do the older boxes ???? .next we were going to cancel tv package ... another call still waiting to get nack to us now i to 2nd day ...we thought ok get a usn to record ...nope you cannot watch live tv while another channel is recording what is the dam point of this ??. So tv package is going get a freesat box should of done that in first place ..the customer services is just hopeless no help at all ..and 4 times cut off 15 times to give security ..never again going to keep internet oh forgot to say .now after taking usb stick out cannot pause programmes now what that about ...
Reviewer
Tina
Location
England
Date
07/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give 0 stars I would. A disgusting source of internet. At first it was okay but as years went on it has worsened. This internet is by far the most unreliable network I’ve used. Appalling speed. I’ve had many engineers come to try and fix it, however it still doesn’t work. When I call, they reply with “turn off the router” or some other stupid answer as if I haven’t already tried that. Again disgusting wifi and they should be ashamed to continue providing internet.
Reviewer
Elliot
Location
Belfast
Date
07/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible provider. I have been waiting 4 months for installation as they keep sending the wrong team to do the job, or noone turns up when arranged.
A third party company talks to you, who then talk to talktalk, who then talk to BT. They all cream off a bit of profit for providing no service and it's impossible to arrange anything as you cannot speak to BT directly. A complete racket.
Reviewer
Tim
Location
Portchester
Date
06/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Unreliable. Varies from 0.9 to 18 mb/s from moment to moment, means I can’t work from home. Almost impossible to get hold of anyone to try to sort out. Got worse as contract went on. Leaving 2 months early and just paying the money so I can get a reliable speed.
Reviewer
Jen
Location
Lincs
Date
06/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Utterly shambolic customer services; i simply wanted to move my wifi with me when i moved home. 3 hours of calls and a week later and still not possible. The fact you are unable to use any email address you have previously used with them means that returning customers are advised to either use a friends email address or set up a new email address. Poorly trained operators. Avoid at all costs!!
Reviewer
David
Location
Oxfordshire
Date
06/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I write this as a warning to potential talk talk costumers, we had a 2 year plan with them and at contracts end we had a mysterious £30 payment to make so I was on the phone to a team who barely speak English by the time I put the phone down £30 bill -more than a months worth of this internet- had become £50 which I didn’t pay, the court judgment now reads £450 owed. Avoid these guys as the service was poor the speeds were very poor and frequently disconnecting, nobody wants to get pirated this way.
Reviewer
Deb
Location
Cambridgeshire
Date
05/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I simply tried to order broadband with these cowboys… numerous calls later they said they didn’t have an account on file… lost information, had to triple check no money was taken… worst customer service experience ever save the heartache and purchase with a more reliable supplier… still using my number to cold call … terrible company!
Reviewer
Terry
Location
Cornwall
Date
04/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Previously Talk Talk were excellent couldn't fault however, on 09/06/22 Engineer confirmed faulty YouView box and would dispatch new box, it would arrive 2-3 working days. I had to call every day and despite promises from Technical managers no box came. Finally after yet another call to Technical on the 30/06 a box arrived on the 01/07/22 Sooo frustrating as was informed several times box had been dispatched and would take 2-3 working days. Shows if they want to they can do next day. Now fighting for compensation due to No TV for a month
Reviewer
Nicole
Location
Edinburgh
Date
04/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is the worst company I have ever met in my life, a year ago I moved to Scotland and got Talk Talk wifi my English is not very good and I didn't know if Tal Talk company was good or bad , after a year with Talk Talk the wifi is rubbish and on top of that the time it takes until they bring you the router is two weeks and even more , their wifi connection is horrible and their assistants are all horrible, I recently moved house and wanted to tell the company so that I could have Wi-Fi in my new house, I made the call and they told me that my transfer It would be as soon as possible but a week later I still had no Wi-Fi and no notification of whether they were going to do something to help me, but they did charge for the Wi-Fi without even using the wifi and having already called and communicated my transfer from home, a week later I called again and they attended me and told me that they were going to make my transfer they let me on hold FOR ONE HOUR, and to top it off another person answered me and asked me the same question and again putting me on hold and then telling me that they will have to cancel my account and wait two weeks to have WiFi and even though my English my English was not good and I wanted to leave the company because I was fed up I could hear how people are supposed to he must be helping me with my problem he was laughing at me, and it wasn't just one person you can hear several people laughing that he couldn't understand very well and my pronunciation, I understand that it is not easy to attend to someone whose first language is not English but to treat a client that way and on top of that have the shame of laughing, that it was not one but several people I find it incredible how little professionalism they have.The worst experience, I do not recommend this company even to my worst enemies, I hope that many people see this review so that they do not hire this company.
Reviewer
Federico
Location
Scotland
Date
02/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the worst company I have met in the UK.
It is hard to believe that it still survives.
I wish I had read the reviews earlier. The performance is terrible, with low speed, continuous micro-cuts, and sometimes for hours.
They have the modus operandi of offering to keep the price "before it goes up" if you agree to renew a contract for 2 or 3 years.
In other cases, they do it compulsorily, for example when you move house (although what they emphasize is that the installation is free)
Getting rid of them is a nightmare too, weeks of talking to the "loyalty team", in my case paying almost 2 years of contract for nothing.
Talktalk, I must tell you, you have won the battle but lost the war.
Never again!
Reviewer
Cassie
Location
Barnsley
Date
02/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Its not possible to leave no stars. Which is a shame. Basically.. left a property had talk talk full fibre, worked fine by the way. Didn't get new property so for 6 months continued to pay talk talk though obviously not using it. Got a new property so rang them up to be told " cannot install due to " environmental issues" which is new?
So agent told me I have cancelled contract. (Lied)
Money taken again by them today.
Contract still live apparently.
1 hour in and still been bounced about by the " customer service agents" They really should remove service from the job description.
Appalling. Still on hold now to 4th department.
DONT USE TALK TALK.
Reviewer
D
Location
South east
Date
01/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband provider ever, don't provide the speeds they state, wifi just randomly drops off for an hour or two, try there luck charging late payment fees yet payments are made on time they just try it expecting u not to realise, customer service lie and are very rude often just ending chat or hanging up phone. Ive come across some turds in my life but these lot take the biscuit.
Reviewer
Tobyn Foster
Location
Pembrokeshire
Date
30/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute crap. Disconnects twice a day minimum and when I do get a connection it’s rubbish. Cant wait till our talk talk contract ends in august so I can switch provider
Reviewer
Shane
Location
Edinburgh
Date
29/06/2022
Comments:
Horrible service provider and never select this one. Lot's of hidden charge. My service got a problem a year ago and I asked customer service, they said an engineering was needed and I was charged £65 for they fix their own issues. Then added an 'Unlimited UK Calls Boost', I do not have a telephone even, they hiddenly charged me £16 per month (since I set up a DD and I did not check until a few weeks ago'.
Reviewer
richard robinson
Location
southampton
Date
28/06/2022
Comments:
i have never dealt with a company that you can not talk to any one about problems with their service avoid do not take out any of their services i can not rate them bad enough avoid
Reviewer
Piotr
Location
Sunbury on Thames
Date
28/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Im really disapointed with talk talk after 5 years, I dont know how much time i spend writing and calling talk talk. Before moving to a new house in the middle of May this year I called 3 weeks before moving date to make sure I will get an Ethernet as soon as possible, Cos of the someones mistakes Unfortunatly, my order didnt go through, Even I spend 40 min on the phone and agreed to all terms. After send 2 complaints, I was told that complain departament is closing the case, no oone offer me anything as apologies,so after a month being in a new place, no Ethernet still got charge 29.95.am sorry but is a joke, paying for something I dont use, and finally Yesterday from 1 to 6pm i was expecting engineer to set up the fast fibre, and no one came, I lost a day from my work, money and time, Cant watch my tv series, my son Cant watch Cartoons and I Cant stream my sports, Im angry, pissed off, and when I think someone from talk talk will call me again, I just dont want to answer my phone Cos its a waste of time, no one even bother to give me a call and say when they will come to do the set up again. I really would like to cancel my talk talk and swap for other company, cos thats not the way Yoh should treat people, specially when they pay. Worst customer service ever, i will make sure I wont recommend talk talk to any one, any where
Reviewer
Tim
Location
London
Date
27/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Worst customer service I have ever encountered. You can spend over an hour a day either on chat or calls and get no where .. false promises continually that someone will call me to discuss … lies never called then got the nerve to put on my record that they called twice .. shameless . Avoid at all costs
Reviewer
Robert Davis
Location
Tamworth
Date
25/06/2022
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I am writing this review up stairs in my bedroom using my 4G data on my phone as my talk talk router cannot seem to find enough power to send a signal up thirteen steps.
Over the last week my service has dropped out four times, when I tried to resolve the situation I was told that if an engineer has to come into my property to see if the problem is there I would be charged… charged for fixing a problem caused by talk talk and their unreliable internet.
This was at 2pm on the 23/06/22, the engineer was meant to come out on the 24/06/22 between 1pm and 6pm, when I told talk talk no one would be in the house till after half past three they said they couldn’t guarantee a time and that if someone turned up and I wasn’t in I would be charged £65.
So I decided to cancel the engineer, to which I was told that I had now past “the point of no return” this is when openreach have been booked. Despite me booking the engineer at around 3pm I was told that you have to cancel before 12pm at least one day before your appointment… can anyone tell me how I’m supposed to do that when the booking was made at 3pm the day before the engineer was due to come out?
Subsequently as I had missed “the point of no return” I would now get charged £65 for cancelling the engineer because I didn’t have the ability to time travel back to 12pm on the 23rd to avoid the “point of no return”.
I was then told, after some discussion that a note would be put on my account to say that I attempted to cancel the engineer, and that when the £65 showed up on my bill I had to phone back to see if I could get the £65 removed from my bill, something the talk talk agent openly admitted would probably not work.
By this point it was nearly 5:30pm I was no closer to getting my shoddy internet connection fixed and was potentially looking to get a £65 fine for my inconvenience.
I asked to make a formal complaint and was told over the phone, by text and email that someone from complaints would call me the following day between 4pm and 6pm… I am still awaiting the call.
These texts and emails were then followed up with another set to say “we can see that an engineer has been out to you and has fixed the problem, however you may experience some drop out in your connection as the signal adjusts, we are monitoring it”. Honestly talk talk this felt like you were attempting to cover your backs in case I contacted you again to say my internet had dropped out… “oh but Mr Davis an engineer has been out and we informed you this might happen”.
Do engineers normally get to you ten minutes after speaking to talk talk the day before they were supposed to? If so they need a medal for efficiency.
Sorry to ramble on but long story short, DO NOT use talk talk, their service is unreliable and when you do try to fix it it will some how become your problem that you will have to pay for and god forbid you should reach the dreaded “point of no return” that you’re not informed about until after booking an engineer
Reviewer
Jason Ashmore
Location
Mansfield
Date
25/06/2022
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I know people tend to only post reviews after having a bad experience. But I was just thinking, Talk Talk have been really good for me. Consistently low prices, speed is top notch, barely ever cut out and so far after about 3 years I’ve yet to really deal with price increases.
My only real complaint is that they swindles me out of a promotional gift because I decided to pay upfront instead of monthly, which disqualified me. Despite nothing stating otherwise. Still salty about that
Reviewer
Brian Bould
Location
Edinburgh
Date
24/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolutely the worst provider. When anything goes wrong tis impossible to get resolution. They switched my broadband to fibre even though i told them it was not possible because we dont have fibre in the area, this led to no service and weeks of arguments on the phone to the offshore service team who are incapable of understanding anything that is not on their script sheet. After hours of calls I had to close the account and pay a penalty even though they had cut off my service!! 2 months on they are still billing me and say the account is still open!! Unbelievable terrible customer service even when I sent in written compliants. avoid at all cost
Reviewer
Adrian
Location
Doncaster
Date
21/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst provider ever avoid!!! Pay the extra £3 a month for bt
Worst provider ever. Good luck trying to cancel. Spent since april 27th trying to cancel an order that i couldnt recieve because they had taken my mobile number down with 10 digits. Couldnt pass security because of same problem. Wouldnt give me any account details because of same problem. Passed around every department on hold for 15 minutes at a time. Ive gone through this 4 or 5 times. Today was no exception been on phone for close to 3 hours on hold and passed from person to person saying its wrong department. Finally had enough and still not sorted. Not impressed at all. Paid the extra money and gone with bt
Reviewer
Rosaleen
Location
Harrow
Date
20/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
It appears I have had broadband upgrade and then my landline does not work ffor several daays and they wanted £50 to repair. I refused and it was fixed, one month later same issue. You guessed it they want money, engineer in street says they should come and change configuration. Hours on phone, dont use talk talk
Reviewer
Mandy
Location
Date
17/06/2022
Comments:
Overall service is rubbish didn't turn up to do the work first time appointment was made lost days pay now today the same thing has happened suppose to be here between 8 n 1 ..after calling between 1 n 4 and again no one came .. shame on you talk talk
Reviewer
Yohannes
Location
Leed
Date
17/06/2022
Comments:
The worst provider I have ever seen not for my family or friends even I don't wish this provides for my enemies. The customer services I don't have words they're terrible .I cancelled my contract three months ago after my contract is ended but they they keep sending me bills every month I have already new from the reviews so I cancelled my direct debit .I have contacted them 9 times trust me more than 7 hours talking in totall all together every customer service gives different answer
they keep telling me I'm receiving bills by mistake and after 2 months another customer service tells me still my account is active I I'm really shooked banch of frauds still i'm receiving bills .what should I do go to lowyer or solicitor I'm too tired .
Reviewer
Wendy Blakebrough
Location
TS16 0DY
Date
17/06/2022
Comments:
Cancelled broadband 2 days ago even though still paying for the service immediately after the cancellation the signal has been practically none existent this must be criminal still paying for a service they are not providing
Reviewer
Anjie
Location
Huddersfield
Date
11/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Should actually be nil stars. Customer service is absolutely appalling, when I explained that I was disabled they didn't want to know. Talktalk decided to upgrade my broadband but failed to send the new router so I have a brand new fibre optic connection but not a compatible router. I have spent over 12 hours since Tuesday on the phone , chatbot and emailing the CEO Tristia Harrinson but no reply. Someone booked an appointment on Thursday to rectify the problem but sent me a text on Thursday cancelling the visit.
A Customer service manager was supposed to ring me yesterday between 2-4 that didn't happen , chatbot assused me that someone would ring that evening no chance. New telephone appointment booked for this morning by text, have been on the phone foran hour and a half and being transferred 4 times with no help. I was told I could only order a router if I upgraded my package. I have a text from Talktalk telling me they were upgrading my broadband to fibre optic for know extra charge. Their customer services operatives only have very basic English skill,they are extremely rude and are only interested in selling you more expensive packages. The won't take on board what you are trying to get across. This the first time I have had any dealigs with customer services from talktalk and it will be the last.
I will be contacting Talktalk for an end date on my present contract and I will be moving elsewhere to a company that actually care about their customers.
Reviewer
Simon
Location
Wiltshire
Date
11/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Took out a TalkTalk broadband contract but had slow speeds from day one. Told it can take time to settle, left for a week and then contacted TalkTalk. Tried some fixes but wanted to charge for an engineer to visit. Took up my right to cancel within 20 days. Signed up with Virgin Broadband. 4 months later realised TalkTalk have still been charging me every month so I rang to report this and refused to refund money taken as claimed it was Virgin 'who didn't take over the line' and was therefore my fault as stated it verbal terms and conditions.
Horrendous experience and will never return as a customer.
Reviewer
Helen
Location
Stockport
Date
11/06/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The actual broadband was good. The problem came when we tried to transfer the contract to a new property. I’ve spent about 8 hours on the phone to them over the last week. You get passed around from one customer services person to another, being told they a different department needs to deal with the issue. They say they will call you back and never do.
They cut off my internet 3 weeks before they said they would, leaving me with no internet when I work from home. Then they said it would take another week to reconnect us. It’s an absolute joke.
Finally managed to get a refund after making a complaint, but then they locked me out of my account before I could retrieve the refund.
Reviewer
Sophie Horne
Location
Glasgow
Date
10/06/2022
Comments:
I don't normally write reviews but the experience with Talk Talk was so shocking I feel really strongly that other people don't waste their time.
I still don't know what happened. I ordered broadband a month in advance for my move in date. I move in, no router or confirmation emails of any kind have turned up. I call up, nobody is any the wiser why this hasn't happened but now ,rest assured, its all been sorted. Still no confirmation. So I ring again, I'm assured again this time my order is in progress. I do get a confirmation email - with the wrong address. I call up again and am told that to put my correct address on the order we have to cancel and start again. So I do. Then yet again no confirmation email. By this point I'm 2 weeks with no wifi and as someone who works from home Im spending about £20 a week extra on data. I ring again, there's been another problem but nobody can tell me what. I finally decide after about 2 more rounds of this to cancel my order. There's no way to receive compensation or log a complaint because if I cancel my order I'm no longer a customer. Absolute joke. I've now started an order with BT. Within half an hour I've received confirmation emails, been told how to track my order, what I need to do and even better they can get me wifi in a matter of days! Moral of the story is, DONT USE TALK TALK!
Reviewer
ric
Location
london
Date
08/06/2022
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I left Virgin for TalkTalk; I stayed with TalkTalk for over 2 years & now I'm with GNetwork.
I am now getting double the speed at half the price that TT offered. I didn't want to leave TT but they couldn't match the price.
I told them then and there I was giving them a months notice.
Because I was having to keep their services for an extra month I would be on a monthly contract, so from paying about £24/m I was now going to pay &36/m!
Good: The speed and quality of connection was excellent.
Bad: Not easy to get in touch with them, everything is automated and it doesn't run smoothly all the time.
Leaving them has been and still is an uphill battle. After a month and few days my line was still live; I called them and they argue that because I didn't listen to their T&C they didn't action my request and I have to pay another month at £36 before my contract is terminated.
The termination process left a bitter aftertaste that does not go away.
I cannot recommend Talk Talk.
Reviewer
M King
Location
Torquay
Date
08/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Customer service absolutely shocking. Been trying to sort out a logging in problem for over the phone & chat for a month now & still not sorted even after being told that it has! Never emailed me to say my contract was coming to an end & roll it over to a more expensive package. Word of advise don't use this company!!
Reviewer
Bridges
Location
Oxfordshire
Date
07/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had to contact talk talk on my daughters behalf to sort out not broadband service at all. The call centre staff are deliberately difficult to make you give up trying to sort out issues If you pick them up on there mistakes they cut you off. Under no circumstances sign up to talk talk as they take money for nothing and harass you for payment and keep adding charges. My battle with them is not finished but they are a terrible company to deal with so do not think of using them under any circumstance.
Reviewer
A.I.
Location
London
Date
07/06/2022
Ratings
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I was lied to at sales stage, had to go through 3 months of a terrible customer service when exiting the contract and finally ripped off at the end. Not for me, thank you...
Reviewer
Veronica Moral
Location
London
Date
02/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In one week my broadband stopped to work twice, first one was solved after 48 hours and hours on the phone. Second issue, 4 days later, no broadband at all, it was on Tuesday morning, today is Friday and they say is not fix until Monday, 6 days after, when it's supposed have to be fix it between 24 72 hours. About the costumers service, AWFUL, even they cut the phone call three times. Complain service even worse. Totally unuseful company.
Reviewer
RF
Location
Date
01/06/2022
Comments:
So awful. Used the online chat to register for broadband and the advisor couldn't keep information straight. I'd ask a question and get one answer which meant I was happy to proceed then later in the conversation they'd go back and say that the earlier answer was completely wrong and act like they had no clue where I'd gotten the information from even though you could scroll back up and see the whole chat. The advisor that day said I would receive a confirmation email and a second email to set up a password for my online account within 48 hours. Then that a welcome pack would arrive within 3-5 days. Been over 4 days now and the only email I've had is an automatic one with direct debit terms and conditions. Speaking to another advisor by online chat and all previous information was wrong, no apologies just the attitude that obliviously I shouldn't be complaining about not having received anything yet. This advisor says they won't look into why I haven't had a confirmation email until its been 6 days (much more then the 24-48 hours advised before) and that the online account can't be activated until the broadband is live so at least 2 weeks once I've received my router in the post etc. Last advisor has said I could use my online account to track the order but apparently I can't access it until the order is already delivered and the service active. In the same conversation with the same advisor I've given 3 different dates for when the same service would be available, completely insane that these people are meant to be providing information and are able to sign you up for services. God knows what I've actually been signed up for and whether it is what I agreed to. No idea how long the welcome pack with all terms and conditions is going to take to come. Given your ability to change your mind about the service without incurring costs is dependent on doing so before the service activates it seems like they are trying to hide the terms and conditions long enough to stop them being reviewed before charges start. Just been told that there is no error or issue despite the fact they have 'sent' an email to the correct email address but it has not arrived to my inbox, spam etc. and obviously based on this success I should have complete confidence that the welcome pack will arrive. And been told its just something that sometimes happens, not all customers receive the confirmation emails despite them showing as sent their side? If it wasn't such a well known name I'd think the whole thing was a scam and be calling the bank/canceling the payment card because the whole thing is run so awfully
Reviewer
Deadstar
Location
Wirral
Date
01/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible, terrible internet, so slow. Everything takes an age to open. Really is the worst I have every experienced. Avoid !!!
Reviewer
Davinder Singh
Location
Wolverhampton
Date
29/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very dissatisfied with talktalk.
Everything is wrong with this company.
From broadband connection, speed, customer service.
Nothing is up to standard.
Worst thing is that you are not allowed to upgrade mid contract to a faster broadband speed. The offers for New customer are not available to existing customers.
Once you get a contract, you are stuck in that contract.
When the internet keeps slowing, you call customer service agent, you are connected to someone sitting in India, where it becomes impossible you get yourself understand. They go back and forth to ask every single question to their manager, and you end up losing 30/40 minutes on the phone, without getting anywhere.internet speed is very inconsistent.
So overall everything is just a mess..... very poor.
Reviewer
Blueyedbry
Location
Surrey
Date
27/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE TALKTALK!
Terrible customer services, false advertising and they lie!
They refuse to send the reward voucher for joining, tell you a manager will call in 48 hours 4 days later I’m still waiting. Call again yesterday and they said the manager will call tonight, no call. Call back today and they tell me the manager will call on Monday and now they say I’m not entitled to the voucher but the agent I spoke to in March had escalated the issue.
Bunch of moronic thieves.
Will Leave as soon as the contract is up.
Reviewer
Ali Hedayati
Location
London
Date
27/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute garbage.
I've been with them for 2 months. I have been on the phone to talktalk for over 15 hours.
They gave me a "deal" for £26 pound a month. They put the wrong address.
I called them and informed them of this. They had to delete that whole account and start anew. They couldn't use the same email so I had to create another. Gave me the same "deal for £26.
Got the email, charging me £28 per month. Called them and informed them of this. Was told "The operations manager will look into this and we promise your bill will be £26". First bill came after 2 weeks of me going live and it was £42. £28 regular and £14 pro-rata charge.
I've phoned and informed them of this. They refunded the £14 and as "good-will" they upgraded me to a faster Internet for £26. Spent another hour providing details again.
Next bill is £28.
I've called to inform them of this. They then give me a £20 credit to last until end of contract. 18x£2 is apparently £20. They then added another £16 when I bought this up. Also turns out that the hour I spent on the phone giving my details to "upgrade" to a faster Internet wasn't actually done.
I am now awaiting the complaints team to cancel the whole contract unless they want to pay me an hourly wage for doing all their work for them.
How can so many different teams be so incompetent?
Absolute garbage.
Reviewer
Sami
Location
London
Date
26/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There is no option to give zero stars.
Absolutely joke of an organisation, atrocious “internet” if you can even call it that.
Every time you phone up and wait for hours you have employees who put the phone down on you.
Absolute joke, these people are beyond incompetent, as an internet service and as people in general.
As if you pay money to get internet that doesn’t work and then contact them to put the phone down on you every time after you wait for hours.
STAY FAR AWAY.
Reviewer
Unknown talk
Location
Date
26/05/2022
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Changing charges mid contract. Misinformation from customer services.
Reviewer
Sohail
Location
Accrington
Date
25/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very very rude company and employees. I have tried to cancel contract but they keep passing from department to another.
DO NOT USE TALK TALK very POOR customer service.
VERY POORLY trained people.
Reviewer
Adam Brzozowski
Location
Henley on Thames
Date
25/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Just joining other reviews quoting shockingly bad service. It really is as bad as most reviews say.
All talktalk processes are designed to make it difficult to get anything done. I was lied to during the sales, every form of contact takes a very long time, broadband reliability is low. I made a complaint and never got contacted, instead receiving emails saying “we tried contacting you”.
Reviewer
Adam Brzozowski
Location
Henley on Thames
Date
25/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Just joining other reviews quoting shockingly bad service. It really is as bad as most reviews say.
All talktalk processes are designed to make it difficult to get anything done. I was lied to during the sales, every form of contact takes a very long time, broadband reliability is low. I made a complaint and never got contacted, instead receiving emails saying “we tried contacting you”.
Reviewer
SC
Location
London
Date
24/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID at all costs.
Upgrading within talktalk package from old copper line to new full fibre line. despite being live for multiple days they claim that my new package is not active and not only did they not bill me at the old rate, but came up with a random new higher rate. Would not address this issue unless I specifically plug in a specific router provided by them to 'prove' the line is active. Told them their router has connectivity issues which is why I am not using it. When challenged what relevance which router I am using is to my billing, they just say it is the only way they will address my billing issue. The new package uses a completely different modem and outside cable than the old one. Confirmed my old line was not working anymore and new one is working, provided photos of the new modem with lights showing working, even using the internet provided by the new line to leave this review and check on account details, yet talktalk still claim my new package is not active so they cannot deal with my account inconsistencies.
Reviewer
Stacey
Location
Scotland
Date
20/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible connection and always down!!!!! Ridiculous and they don’t fix it quick either!! Don’t recommend at all!!
Reviewer
Paul Skinner
Location
Wales
Date
20/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely a joke didn’t turn up on the day/time they were suppose to, called for 3days and not one person could give me an answer so they cancelled my order. What a joke and to call them is another level of silly. Avoid
Reviewer
AB
Location
Herts
Date
18/05/2022
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Have very much improved in the last 5 years. Customer service is absolutely faultless. We were having significant speed issues turns out it was down to a problem with Openreach which they promptly identified and rectified within 24 hours. I have had 0 issues since and that was years ago.
Reviewer
Night
Location
gateshead
Date
18/05/2022
Comments:
Absolutely terrible, the wifi worked for about a month, then poof starts cutting out every hour, I'm not even joking, one second talking to a friend, next I'm sitting here with no wifi, definitely not the device since it's brand new and been working fine before talktalk, in a nutshell, its the worst provider ive seen in a while.
Reviewer
Becky
Location
Cramlington
Date
17/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID THIS COMPANY! Awful experience, rude customer assistants, You will call to seek help and they will talk over you and not let you explain your situation.
Never known anything like it, I have cancelled my contract and suggest others who are thinking of joining go elsewhere!
Reviewer
Jamie wingrove
Location
Cambridge
Date
17/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Comments:
Just dont bother, i never got the prepaid mastercard which i was promised, slow useless website, complete wast of time, thank god my contract is ending
Reviewer
kelly
Location
Kent
Date
17/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Managers will not take calls. GDPR guidelines and laws broken. Do not use unless you wish to become a victim of fraud.
Reviewer
Terry
Location
Romford
Date
16/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubish hardley ever have a signal told us we would receive money back had weeks without internet or wouldn’t have to pay next bill didn’t get neither constantly sending letters out saying couldn’t take direct debit when money been taking worse providers I’ve ever had poor internet and poor customer skills
Reviewer
Sarah
Location
Newcastle
Date
16/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful company, shocking customer service. Only use if you're prepared to spend half the time on the phone to them due to problems. They will give you a scheduled call block time and then not call, they will give you an appointment to fix the Internet and not show up. They will turn up when interne5s working well and say there was a reported issue, which after they have finished working on leaves you with no Internet, despite it working fine before their visit.
After spending hours on the phone they will promise £10 compensation and then never deliver. Rude staff. Terrible experience. Feel so unvalued as a customer. AVOID!!!!
Reviewer
Mic
Location
Hemel Hempstead
Date
16/05/2022
Ratings
Speed
2.00 stars
Comments:
Just install the internet on Friday, last only 4 days I can believe it. I try reach out to them from their website, and ran diagnostic. No body work at night. Online chat os close, telephone is close on midnight. But their website said 365 day 24/7 support is fake. Trace route show I can’t reach to the gateway. I will try refund if this not fixed till tomorrow morning before 10am.
Reviewer
chris
Location
guildford
Date
14/05/2022
Comments:
never used them but they stole my money. this company needs to be looked into as they are scammer. now they are playing stupid and wont give me a refund. bunch of scammers. STAY AWAY
Reviewer
Patrick
Location
Derry
Date
13/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Paying £30 for 150 lucky to get 30.was 0.07 download yesterday. Un reliable. Tell someone will ring you.never happen. Should be called Notalk as completely useless
AVOID AVOID AT ALL COSTS.
Reviewer
Affan malik
Location
Glasgow
Date
12/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Do not touch this company with a 10 foot pole. They will promise you fixed prices and rise the prices then tell you it was never fixed. They would breach the contract and you’d still have to keep paying to protect your credit rating. Go BT OR SKY, worst decision you’d make is choosing talktalk as your provider
Reviewer
Olivia
Location
Kidderminster
Date
12/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Go live yesterday not even live yet today rang said can’t do anything sending someone out to look at the pole. Asked about contract and ending and they said can’t end it until somebody been to look at pole. Asked how long she said all in same sentence 24 hours then 48 then 72. Haven’t got a clue she said she couldn’t help she doesn’t know what to say yet she has a job there. First time customer. Very unhappy with the service.
Reviewer
Magda
Location
Melton Mowbray
Date
11/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They robbed me!!!! They charged me for hole month £39 when they disconnected me after 3 days after call I been told that differents will be refunded and after a month nothing happening when you contacting them they saying that they don’t own me anything. Stay people away from them as far you can they treat people as rubbish. Never again with them I prefer to stay without broadband then to use them.
Reviewer
Ryan
Location
Glasgow
Date
11/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shambless of a company avoid at all costs from top to bottom absaloutely useless made a massive error in my service line admitted fault on live recorded call now which has costs me financially and are now trying to worm they’re way out it can never get through to a uk call centre and are just hopeless to deal with save the stress and keep away !!!!!!!
Reviewer
alex
Location
east ayrshire
Date
10/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid there an absolut joke i lasted a whole 2 days with them i had one customer service adviser tell me complete nonsense and the other was just rude they had the cheek to say they are waving there early leaving fee talk talk your a joke you cant charge a leaving fee within the first 20 days and i had enough in just 2 days
Reviewer
Trevor McLaughlin
Location
Northern Ireland
Date
10/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I believe TalkTalk is the worst company to ever be formed a total disgrace !! Be warned they have the worst customer service you will ever encounter!! and they won’t be slow at helping themselves to hefty sums from your bank account without contacting you.
Join this lot and at some point you will just want to die.
Reviewer
Christopher
Location
Manchester
Date
10/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've tried to close my account on numerous times with Talktalk as I had moved home and was not able to get fibre in my new address. Despite cancelling and having verbal confirmation from talk talk I was still getting bills. to the point where talktalk threatened me with debt collectors. I complained to the ombudsmen and talktalk dealt with my complaint, even paying me compensation. Yet today I am still receiving bills from them. How is this level of incompetence possible? If anyone is able to answer I would appreciate it.
Reviewer
Ellis Hudson
Location
London
Date
10/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appallingly bad. Waited 3 weeks for installation after having to register twice and nobody arrived. Passed around between different departments, 3 different numbers and a chatbot. Shouldn't be allowed to sell Broadband. Cost me a fortune in data and wasted my time.
Reviewer
Jaz
Location
London
Date
10/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Paying for Fibre and are download speeds are 4mbs? No solution to the problem from the provider.
Reviewer
Diane
Location
Washington uk
Date
10/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So disappointed and frustrated with the appalling level of service, poor communication, and slow broadband speeds. I have wasted so much time and money trying to get things resolved without success. Please don't choose Talktalk, choose better!
Reviewer
Barbara
Location
Leeds
Date
10/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give it no stars I would. Horrific company I have had so many faults and still have some. No one cares. I put a complaint in weeks ago and every time I ask what is happening I get an email saying someone will ring you in 72 hours which is a lie as I am still waiting over 2 weeks. Never been offered my money back as work from home but the internet isn’t working. They literally do not care, I have even rung up myself to find out what is happening about my complaint and they hang up on you.
Reviewer
Eren
Location
Cv37 6uh
Date
09/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very very unstable network!
Reviewer
Russell
Location
Billingshurst
Date
09/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The absolutely worst ISP out there. They will try every which way to manipulate you without providing any level of customer service or even internet service. We used them until the internet was dropping out every few hours. Tried the awful customer service centre based in God knows which country. They run off poorly constructed scripts to keep you on the phone for hours without offering a logical solution. All geared towards you getting frustrated and hanging up. Informed them that the old router needed to be replaced and basically they avoided any hardware change opting to change the configuration. Which didn't work nor was it any better. It takes at least 40/60 mins to get to a person and then they are devoid of any customer service training. Leaving them is much worse as they try every trick to either get you to stay or get you to hang up. Totally useless on every level. I've heard this from many people who have left them. Avoid like the plague. They are expensive and untrustworthy.
Reviewer
Rebecca
Location
Romford
Date
09/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really terrible, didnt cancel old provider so i was charged for both, wouldnt accept any fault or reimburse the money lost, customer services just pass you around and waste your time, cancelled within 14 days.
Reviewer
AnneT
Location
Hampshire
Date
09/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling. Broadband speed slow and sporadic. Most of the time not there at all. We ended up using up all our mobile phone data to undertake the tasks we would have have done using our home internet. No resolution to problems following complaint then to add insult to injury bombarded us with phone calls and emails when we decided to go elsewhere. Final straw they’ve sent a bill with a credit on and you have to claim this yourself rather than them crediting to your account.
Avoid this company like the plague.
Reviewer
Sam
Location
Leicester
Date
08/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I became a customer in may 2021 and was instantly unhappy with the poor broadband quality especially as I was going courses and work online at the time. At the time a paid for a good wireless 4G and would hotspot that as I didn't want to pay the 200+ pound severance fee and my complaints were falling on deaf ear.
Something which I can't do anymore
As now a year later due to a current unplanned poor financial situation I can't pay my bills. WiFi is the least important so it's the one I keep deferring on so I keep having to pay late payment fees as I can't pay this on time as my rent, electric and gas take precedence. Yet if I want to cancel it will cost me 70 pounds! A sum I can't afford! Not only is the quality of my WiFi absolutely abhorrent not worth 5 quad a month let alone 24! But I can't even cancel it because I can't afford to but because I can't afford to do so it will end up costing me even more in monthly payments and late payment fees! Truly feel like talktalk is talking advantage of their poorer customers. I want to maintain my credit score and want to not have to defer on my payment by cancelling yet I can't afford to so I will anyway and their is nothing I can do about it!
I have rung them multiple times to explain my situation but they very much don't care if they understand what I'm saying at all from their call centre god knows where and they just want their money.
I am moving in October so I was going to have to cancel then anyway so I decided to terminate now and pay the termination fee in installments.
This whole experience has taught me a lesson however check reviews before starting a contract somewhere and be wary of long-term contracts as one doesn't know what the future holds. I didn't know I was going to be in this situation last year. I wasn't rich by any means but a year ago I could pay all my bills and food with minimal budgeting which is no longer the case.
I implore anyone that makes enough to live but not to save as I was a year ago to not get comfortable and to plan for the worst. It is something I regret now and I will definitely plan for for the rest of my life!
Reviewer
Liam
Location
Wantage oxfordshire
Date
07/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
I contacted you as my signal is poor. The WiFi is great but the connection is rubbish. It does not extend to the second floor of my property and even when I put my phone next to the router I only have 2 out of 3 bars of WiFi. The only way you can resolve this is by CHARGING me £85 for your booster! Ridiculous! I shouldn’t have to pay for something to improve the signal that should already be good! I’m on your best package too! Outraged and currently looking at a new provider!
Reviewer
Calknott
Location
Sunderland
Date
07/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with talk talk 6 months. Worst company ever. Broadband speed terrible that's when it actually works. If you have signed up on the hope you get your gift card it won't arrive. I can't wait for my contract to end.
Reviewer
Charlotte
Location
Leamington
Date
06/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I have ever dealt with & the worst provider I, or any of my family have ever used. The signal and reliability is terrible, they have never sent me a bill, contract pack, or even notified me of an increase. The customer service team, having spoken to several people, do NOT know what they are doing. They are an absolute shambles. Even asking me for the wrong details on my bank card and telling me I’m wrong when In fact I was correct. Multiple calls arranged with managers who NEVER call. The worst company I have ever dealt with.
Reviewer
Alex Sargeant
Location
Brighton
Date
06/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband didn’t work for the first 6 weeks which I never received the refund for after numerous times of trying to contact the very shabby customer support. Broadband often slow and not working. My bill went from £26 to £36 to £52 for the last few months over 2 years which is obscene. Would seriously recomend not getting involved with talktalk.
Reviewer
Miroslav
Location
Palmers Green
Date
03/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The internet is stopping every 5 to get to 15 minutes,the online support is not helpful they just tell you to restart your router.THE WORST INTERNET PROVIDER IN LONDON GUARANTEED!
Reviewer
Yaksh
Location
London
Date
03/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet is not at all reliable, it stops working intermittently, there is too much latency
The customer support doesnt help a lot, i was with them for 1 hour on a call. They say if they send an engineer, they will charge extra money
Reviewer
Azalea
Location
London
Date
03/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have been a customer for 16 years and experience annual outages lasting anywhere from 1 day to several days. Haven’t had any service for 5days this time. Initially, calls were dropped by talk talk when I was telephoning. Internet was reporting outages in London and first eventual contact stated engineers working on problem. That changed to my router being the problem. It is the latest router that they advertise for £80. Awful company since the buyout 2yrs ago by a US company. Dreadful customer service reading from prepared scripts.
Reviewer
Usman
Location
Date
30/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling, just been on the phone with them for hours trying to get a refund since I said to them when my contract finsihes, DO NOT carry on with ur wifi u can turn it of as I don’t need your slow internet and not helping. They wouldn’t give a refund since they wanted me to go through technical help which I’ve done 10000x and now I’ve tried to cancel they keep transferring me and then end up hanging up the call. No one in this company helps neither let’s you cancel neither wants to give a refund. I’ve been on the phone for hours now and they keep transferring calls and when they transferred me last, I was waiting for at least 20 minutes for an advisor and then the phone went blank, no music playing no nothing. I waited 5 minutes and kept speaking to see if anyone was there, absolutely nothing. I turned the call of and tried recalling and now it comes up as saying they’re closed. Absolutely ridiculous and I’m appalled as TALKTALK are just a bunch of SCAMMERS, LIARS and ABSOLUTELY NOT HELPFUL AT ALL. They promised a contract which would stay the same price for the year and instead they kept going up in price over the months and I couldn’t do nothing since It was a contract. And now after I said when my contract finsihes I do not want to continue with you, the advisor didn’t note it on purpose (as I’ve told like 5 of their advisors due to Keep ringing about theirs bad internet service) and still they didn’t cancel and ended up triple charging me for when I said I DO NOT WANT IT and they gave such a really bad service and internet. Absolutely disgusting and I advise new users to not use this provider as I know a lot of people having this problem. I will not recommend anyone to this provider.
Reviewer
Rabi
Location
London
Date
30/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute Disgrace. Left them due to the disgusting service and poor quality, including customer services. Pricing goes up every year, and when I left them I was promised a return bag where i need to send the router back. Had to contact them 3 different times just to ask for the return bag, and still waiting. Absolute joke and should be reported to authorities, shouldn't be allowed to operate this company. Bunch of lizards.
Reviewer
JRT
Location
London
Date
30/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
We're planning to leave TalkTalk. The broadband and phone service are unreliable. And they break promises not least about raising charges. We don't want another two year contract and therefore TalkTalk are charging us £50 a month, which seems a way to try to force our hand and oblige us to have another contract with them that would be half the cost. However, no thanks! It's not a reliable enough service for us to want to stay with TalkTalk for another two years. Absolutely not. As fast as they take customers on they must be losing customers hand over fist with their unreliability and their crass, unfriendly business practices l
Reviewer
Middleton
Location
Northeast england
Date
29/04/2022
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Not sure if this is relevant to my complaint as it is a fault on my landline I have contacted talktalk 4times in the last 2days to explain that I have a very noisy landline each time I’ve been told they can not find fault on my broadband yes they are correct no fault on broadband it’s the phone line. I have been instructed to get a screwdriver to take off the cover on the main box coming into the house making sure not to damage the wiring …I am not a young person but why should I who has no qualifications on wiring expected to do this it is there equipment so it surely is down to talktalk to send a qualified person to sort this problem…each time they keep saying we can find no problem with you broadband….I am now so sick of talktalk that I’m just going to use my mobile and will be looking for a new provider even though I’ve been with them for years.
To add to this again had another text saying they can’t fault my broadband…
I’ve had enough…..
Reviewer
Sorin
Location
Dagenham
Date
29/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would like to give it a 0 star review but that's not available.
After being a loyal customer for almost 8 years I was asked if I want to upgrade to Future Fibre 150. I accepted the offer...worst decision ever. They booked an engineer to install the new external kit. Prior the engineer's visit I was supposed to receive the new internal modem/router...that didn't happen. I had to wait for 2 days to receive the modem. When it arrived I plugged it in and it worked...it was slower than the previous connection but it worked. After that I received SMS advising 2 new orders...God knows who placed those duplicate orders. I replied and asked them to cancel the duplicate orders. They even sent me another modem for the new order. After exchanging SMS asking to cancel the duplicate order my service stopped. I found that all orders have been cancelled, including the one that was live providing me service. I called them and after being pushed between different departments I was promised a refund and that the service will be reinstated in the next 3-5 days. Obviously, none of that happened. A week later I called them to chase on progress only to find out again that my order is cancelled and I need to place a new order. I was pushed again between departments and asked to place a new order with Sales and also to be told that even if I place a new order Sales will not be able to help me. Total confusion. When I asked for the reason the operator couldn't answer. When I asked who could help me the operator couldn't answer.
I was left with no service and no other solution to help me out.
I am extremely frustrated and the operators could not help me at all.
Do not use TalkTalk.
Reviewer
Annie Walker
Location
Torquay
Date
28/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I couldn't even make it as a new customer with TalkTalk! I tried twice, but both times (having provided all the information they required and setting up a new Direct Debit, they cancelled on me, sending me an email saying please call to ensure completion of cancellation (which I did not instigate). None of the automatic menus on offer allowed me to do what I needed to do, then the person I spoke to was rude and said that calling was not what the email said (specific wording was "We're sorry that you've decided to cancel your order. Please call us on 0345 172 0088* to ensure your cancellation is completed.").
I will NEVER contemplate TalkTalk again, and will advise ANYONE who asks to walk away from them
Reviewer
I
Location
Northampton.
Date
28/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the worst broadband I have ever had in my life. Don’t bother. You’re better off using your phone data and just hot spotting. Extortionate prices and when I tried to leave they quoted me a cancellation fee of £184 which is DISGUSTING. They refused to waiver the fee. Customer service is horrible. Don’t bother
Reviewer
Liny
Location
Bristol
Date
27/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We were using TalkTalk for a few years. Their TalkTalk broadband was crap always, but usually, after a day or so, we used to get it to reset and we were able to use it. We kept the TalkTalk contract because their telephone service was okay and the package as a whole was at a good price. However, since Friday evening, 22nd April 2022, our broadband was down. Since we couldn't log in to our online account, and their office was closed, we rang TalkTalk on Saturday morning, 23rd April, and reported the fault. TalkTalk guys advised us of the usual reset exercises, and we spent 1 hour doing all those things but nothing was working. It was difficult to understand much of the stuff that their call centre in the Philippines talked to me, and I had to frequently ask for clarification. Anyway, the TalkTalk lady from the Philippines advised us to call back after 20 minutes, after fully disconnecting and rebooting the router, but nothing worked.
When we rang back on Saturday (23rd April), but we were blocked by the TalkTalk automated telephone system, saying that they are working on the previously reported fault. We rang TalkTalk several times, on Saturday and Sunday, and Monday morning, but the message was that TalkTalk was closed. So, we had to take a day off from work on Monday. We rang TalkTalk again after 10 am on Monday morning, and after attempting a few options, we got someone from TalkTalk by the name of Leona. She also repeated the whole exercise again. I repeatedly asked her to escalate the matter to the specialist team or to send an engineer, but the TalkTalk lady was beating the bush, and I was compelled to do all that the TalkTalk lady asked me to do. Yet, we got no broadband signal on our router. I requested to speak to a manager, but the manager was in a meeting. I said I will wait and haven't got time to speak to me. She agreed that she will escalate the matter, once the final rebooting is not fruitful. Anyway, I spent almost 3 hours on Monday on their calls.
I rang back in the afternoon, (Monday, 25th April) to report that full rebooting which she asked me to do again wasn't again not working. But the lady who picked up the call at that time wanted to know everything from the scratch and I had to repeat the whole story. It was a person by the name of Dera and she insisted to do another round of technical checking before the matter can be escalated to the specialist team. So, I was compelled to again spend hours repeating their technical checks on my line, and nothing worked out. In the end, after much pressure, the TalkTalk lady agreed to transfer the matter to the specialist technical team. When I asked her, what is the next step forward, the TalkTalk lady promised me a call from the specialist team, and I requested her to give me a call on that day itself (Monday) or else, by Tuesday morning. Since we were without broadband for many days, I was anxiously waiting for the call from TalkTalk. But there was no call from TalkTalk on Monday or Tuesday.
I understood that TalkTalk team members are so irresponsible, arrogant, and do not care about their customers. Meanwhile, when I checked my TalkTalk online account from outside to report this matter through their online system, but it seems TalkTalk had already shut my TalkTalk online account. Seems weird. Maybe to avoid any messages from me through the online system. Hence, decided to leave TalkTalk. Today, I rang TalkTalk to request for cancellation and they brought up the termination charges, which I felt upsetting. How harassing and insulting, are they? Also, they haven’t responded to me clearly how I will be compensated for my discomfort and inconvenience due to the lack of their service. Anyway, I served TalkTalk the notice to cancel their service. Waiting for their letter. Looking for a better service from a better broadband and telephone provider. Any advice?
Reviewer
Robert
Location
Warrington
Date
27/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk Business left me with no phone or broadband during my busiest period. I asked them to set me up with a temporary call divert to stop me from loosing business and they couldn’t even get that right. They eventually got it working after two weeks and when I put in a complaint the offer I got was this” Dear Robert,Thanks for your reply.
I would be happy to credit 2 weeks loss of service which would be £18.30.
Please let me know if you are happy for me to apply the credit and I will apply immediately before closure.”
Do not deal with TalkTalk Business they are an absolute joke!
Reviewer
Rodney K
Location
Birmingham
Date
27/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worse service we have ever subscribed to. We have had no Internet connection for over a week. We have repeatedly called, waited for hours on end, got cut off, complained on twitter, been promised a manger will call (never does), was promised a modem would be sent out. So no Internet connection and way to get a solution. Do not use their service, when you need help they won't give it you.
Reviewer
Ioana Bardoc
Location
Leigh-on-Sea
Date
27/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Omg ! What a nightmare !!! I paid in full price for an internet that never was what promised to be ! I put in complaint after complaint and nothing was done for months. When I decided to move to another network that's when someone finally came. When I called to try and get the money back for all the months internet didn't work they told me they will give me one month free that's it
Reviewer
Barry F
Location
Falmouth
Date
26/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ordered Future Fibre on 6 April, initially it said 16 days to install, but when I completed my order I was told it would be installed on 3 May. Not as good as hoped but OK, I confirmed the contract.
Got on today 25 April to confirm the install date only to be told TalkTalk had cancelled my order, with no notification! This is after I had agreed to cancel my existing broadband as they are unable to switch from your current provider. When I asked why I was told "One of the reason why it's cancelled is that the system itself wasn't able to complete capturing additional date as this is very needed for tight security for the safety of our customers account and for us too." Erm, OK? The chat operative (Paul) proceeded to provided various other spurious techno waffle to try to get me to give up, before eventually saying "Thank you for patiently waiting, Barry! Upon thoroughly checking your account here regarding this matter, our resources here in chat is limited to answer this query however our customer service can definitely answer this query." and finally "For now, I can't access for your myaccount since there's a system maintenance at the moment.".
Basically, don't waste your time as I did and go with a decent provider.
Reviewer
Aindreas
Location
McHale
Date
26/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I’m in absolute shock at how poorly their services are, getting TalkTalk has been the biggest billing mistake of my life, they are obscenely inefficient & incapable. The helpline is abysmal as well, nobody can even speak English.
Reviewer
Robert stockdale
Location
South Croydon
Date
25/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful awful customer service
Promised gift card never arrived
On cancelling the contract on january this year
Despite numerous phone calls and texts still getting bills
Do not use this service
I repeat they are truly awful
Reviewer
Parminder Mandair
Location
Pudsey
Date
22/04/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I spoke to Faith from Customer Services as I needed help with upgrading my package. It was an absolute pleasure to speak to her, she was so kind and helped me with exactly what I needed in a quick and professional manner. Thank you very much Faith.
Reviewer
Hazel
Location
Worcestershire
Date
22/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Streaming and catch up TV became impossible, buffering at least 4/5 times in 30 minutes. Customer service abysmal, worst I have ever experienced, so bad and difficult I cancelled my contract.
Talktalk have since bombarded me wit emails and a letter offering me better deals!!! Not the issue at all
Reviewer
qumber
Location
mottingham london
Date
21/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
my life biggest mistake to install talktalk.. its been one week there is no internet. wasting hours everyday to speak to team and they not doing anything
effecting my kids online study
never ever use talk talk its request to all who can read my message
Reviewer
Laura
Location
Moffat
Date
21/04/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The lady i spoke to (violet) was very patience with me as i was working at the same time as i was on the phone with her. She answered all my questions and some i didnt think to ask. I would recommend that people speak to her if your really needing help.
Reviewer
Dawn Cornish
Location
Bishop Auckland
Date
21/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only thing good I can say about being a talk talk customer is looking forward to contract date expiry. Really excited for next year to be free of this uncaring company. However if you want drop outs regularly,poor customer service,treating like you are 5 if you dare go over your pocket money allowance,a can't do attitude this is the company for you.
Reviewer
Melie smith
Location
Arnold
Date
21/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Shocking customer service!!!!! Agreed a deal four 20 a mouth and a 27.50 direct debit gets set up instead never agread that !!!! Cnt speak to a manager peaple just going silent, won't let u cancel ur contact etc etc very bad service stay away !!!! Be warned,
Reviewer
Ewan
Location
Ashford
Date
19/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speed has slowed down dramatically. Meant to be fibre optic. WiFi has gone down numerous times over last couple weeks. Embarrassing for talktalk. Absolute joke.
Reviewer
AuntyP
Location
Farnworth, Bolton
Date
18/04/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Was told that as an existing customer I had to have full fibre installed, although I do not need or want it.
Had 4 men making a mess in my garden and house, who then went away without the fibre working.
received texts telling me to contact via web chat which is always busy.
19 days later still not working and finally got through on the phone. 40 minutes later and I have cancelled the fibre.
A shambles and they don't even seem to be aware of how bad they are.
Reviewer
Rob Wildgust
Location
Norwich
Date
17/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Awful company to deal with. Very hard to get in contact by either phone or even live chat and when you do (expect to wait at least 30 mins) the information they give is unreliable.
Reviewer
JOHN
Location
EASTBOURNE
Date
17/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with TT since it was Tiscali and never had any real problems. Then City Fibre dug up the end of the street and we've got average 3Mb/s and outages.Maybe not their fault but I can't get TT to do anything. I've tried all the self-help stuff and even changed the router. The worst thing is not being able to talk to a tech-guy. I despair.
Reviewer
Gordon Morris
Location
Abingdon
Date
16/04/2022
Comments:
I ordered the best available broadband from talk talk and after one month of poor broadband speed contacted them to be told I needed to upgrade at an extra 5 50 a month
I then have to wait almost another month to get connected
I specifically said at the start the cost wasn't the issue I just wanted the best broadband speed available
When you speak to them on the phone it's very difficult to understand them and obviously they don't understand clear and concise instructions
Reviewer
Reg
Location
Lichfield
Date
15/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is very slow, customer service has to be the worst in the world, they will do anything and everything for you not to cancel, my grandmother wanted to cancel and even though she didn’t want it they made it so difficult even out of contract that she stayed with them. They can hardly speak English at all which doesn’t help and when I asked if I could upgrade my speeds I was on the phone for 3.5 hours trying to get an answer and getting passed around! And in the end they said they had an error?! The speeds are so poor it is pretty much non existent, I cannot wait for this contract to end and end this talk talk nightmare!
Reviewer
nic
Location
NEWTOWNABBEY
Date
15/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
what a disgrace.. customer service is the worst I have ever encountered. Promised an install, but never came, equipment never arrived, put on hold for over 45 mins each time. stay away
Reviewer
Annie
Location
Devon
Date
14/04/2022
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
When talk talk first entered the market, I joined,as their price was cheap, but that time they left me with no phone line for 3 months, and kept telling me the fault was my end, the fault was in fact in the outside cable! They put new cabbleing, said they would remove the old one but never did.
As I was caring for a disabled child and needed a operational phone line, and was paying for a phone line I could not use in a emergency, I suffered so much stress, which was not helped by poor almost impossible to get hold of customer service, it took hours and a visit to the shop associated with the company to use their internal phone, for more hours. as I'd payed £40 allready and got nowhere,and ran out of money! Then they sent a engineer whilst I was miles away in said shop and said I was the problem, I had to drag my disabled child to a shop and sit there for hours, administering medication, and was not able to return home quick enough. I did receive my money back about a year or so after I got out of my contract early and having to pay for that privilege!!!!!
Jump upto now I was searching for a cheaper broadband deal 9 months ago, I was under the impression that all the time that has passed improvements would have been made, so I took out a new contract, initially i was not provided with the voucher incentive and had to chase that! Then they changed the package I had within 6 months, billed me irregurly put data package on my bill, but it then took four hours, talking with their chat and being on hold for a hour only to be cut off by their end, and after I spoke to four people, none off them could understand my bill, even when I asked to speak to a manager, it appears they did not charge me fully one month, then added the underpayment
onto the next, how do you manage a budget like that!
Years ago I said never again, and I should have never taken out a new contract, their customer service needs a vast amount of improvement, and after all the time that has passed since I was last with them, I don't hold out any hope of ever seeing this happen!
Reviewer
M ghomshahi
Location
Manchester
Date
13/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Comments
genuinely awful company. bad from customer service to the product they claim to provide. their internet speed are nothing but a lie, they hide fees and extras without informing you and when you do chase up on these issues they just orgnore you or pass it on to a third part. not worth anything. better off with BT or Sky.
Reviewer
Nick Barakoff
Location
UK
Date
13/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible company!
Do not do business with them.
Very slow speeds. Poor connectivity and service breakdown.
Extremely rude customer service
They DO NOT let you cancel contracts unless you find a "secret" phone number
They will give you high cancellation charges and hidden charges
DO NOT USE THEM UNLESS YOU LIKE BEING RIPPED OFF
Reviewer
Faris
Location
Lewisham
Date
13/04/2022
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Consistently unreliable service, and an awful experience with customer service when I tried to cancel.
The broadband would cut out at random over the course of a year with them, taking a few hours to restore, the worst part was when my partner needed to run an online event and it cut out when she was stressed and urgently needed it. I ended up relying on mobile data.
When I tried to cancel I had to phone multiple times, and finally waste an entire morning. Each time I had to go through security checks, marketing offers, and explain why I was cancelling, before actually being put through to the "retention department". The first two times I called, it took 10 and 12 minutes of unnecessary questions just to get that far, and I was very frustrated. Even after I got through, I had to repeat the process: two accents were impossible to understand, and once they simply hung up; and then I had to reset my telephone password whilst on the phone with them, which did not update properly so I "failed the security checks"; and then their email reminder didn't work, so I had to phone again just for that.
It was a bad service and I would not recommend them.
Reviewer
Richard
Location
WILTSHIRE / UK
Date
10/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
When I reported what I considered to be indiscretions, and derogatory comment which occurred in posts on the TalkTalk Community Forums, the initial response was one of outrage, of feigning incredulity, and abject apology!
At this time I was prepared to accept a simple, but dignified, Yes / No answer to my original question, QUOTE: 'Is it acceptable for members of the TalkTalk Community, Support Team / Stars, to post / support, incorrect information, with impunity?
However, this did not materialise, and when I stated specifically what I regarded as unacceptable, the mood changed, and when I made even more specific reference to a particular individual - Community Star Gondola - the subject of the indiscretions was effectively buried, and met with a stone walled silence.
Anonymous, insecure, defensive, feckless ~ TalkTalk Customer Support!
Reviewer
Nicola B
Location
Co Durham
Date
09/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just cancelled, please avoid this company, I tried for over month to change ownership into my name via their bereavement team, error on their end cause them to not take a payment, lead to my Internet been cut off, called Wednesday was told to change ownership again as it didn't go through, so gave my info ect, set up new account, all good, told 24 hours for Internet to be turned back on, after 24 hours, still no Internet, rang back after been on the phone for near 3 hours, was told the restrictions on my Internet was down to missed payment, even tho I was advised it was their error and any debt from my dececed husbands account would be removed and the bar would be lifted immediately, few hours later I called back, was told I owe £25, said wouldn't turn Internet back on with out it, so paid the £25, was then told Internet be on within 2 to 10 hours of debt been paid, next day get up, still no Internet, went on to online chat for 2 hours, chat was ended on me, called thwm again was hung up on multiple times, even tho I was been calm and asked nicely to be put through to a supervisor or manager, after the 5th attempt of calling them, I was put on mute when trying to explain the 10th time why I was calling, why I wasn't happy and asking simply what am I paying for if I can't access the Internet, eventually spoke to a guy who corrected my email address that was set up wrong, promised me he would remove the bar and should be done that day, Friday wake up, still no Internet, spent another 2 hours on the online chat and on twitter, nobody could tell me why I was still on a restricted service, said another 24 hours and they promised it would be on, so today what a surprise, no Internet again, spent another 2 hours on your online chat and another hour on the phone, was told by online chat my issue was raised with back office team and would have my Internet back on in a few hours, 5 hours later I call to check on progress only to be informed nothing can be done till Monday, this was the last straw for me, ridiculous and pointless stress caused by your company, I literally wanted to hand you my money to stay on the service but you couldn't even provide me with a basic account ownership change or provide me with the service I'm trying to pay for and my husband had paid for since September, so I have now cancelled, was told I was in a new cooling off period as I only took over ownership so I'd have no fees to pay, all good, not! Only to receive an email to say I owe £103 for leaving my contract early, after I was told I wouldn't be charge any fees, another hour of my life wasted on the phone explaining 5x I was told no fees, lady arguing with me for a good 20mins went to check with another team, left me on hold for nearly 30mins to come back and tell me I was correct and they removed my fees, so basically I would advise everyone to stay the hell away from such a disappointing and laughable company, unless they want weeks and weeks of pointless stress and no Internet even tho they are paying their bills, what a joke you are, you couldn't even pay me to use your services again, I'd rather pour acid into my mouth and poke pins in my eyes, it be a less painful task then trying to talk to anyone in your company.
Reviewer
Matt b
Location
Warrington
Date
09/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I was on fibre broadband. The connection used to regularly drop to a few kB when I was supposed to be getting 35mb. The internet would drop off and loose connection most evenings. I found myself resetting the router most nights. Also they have the cheek to not inform you when your contract ends and the monthly bill increases by £12 per month. Tried to speak to them is a nightmare.
Do yourself a favour, avoid at all costs. Two words sums up my experience with talk talk
Reviewer
Rob peebles
Location
Swansea
Date
08/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Iv got quite a few properties most are with virgin , got 1 with Vodafone and have had no problems, Biggest mistake I made was using talk talk on one particular house , all I wanted to do 5 weeks ago was upgrade package , and have had no joy to date , iv spent hours on phone and hours on web chat , I really don’t understand how companies with employees so thick and managers the same manage to stay in business , we are talking terrible customer service and massive wait times just to get through and then your passed on to every section of talk talk , , , a true joke of a company
Reviewer
Amie
Location
Guildford
Date
08/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting service. I have been on 2-3mb download speeds for five weeks with this company since joining them. They have sent out 5 engineers so had to wait in for five weekends. I call every evening to chase what is going on with the ongoing fault and every time I call the staff are too uneducated to even understand the English language. Even time I call I have to repeat myself about the mistake because they can't be asked to read their notes. I must have invested 20+ hours on the phone to them over the past 5 weeks and about 35 hours on their live chat where I just get past to different people all the time who don't have a clue about the history of a my case as they don't talk to each other. On top of that if they promise to call you back at a certain time, expect to not receive it as they won't do that either. Instead you need to chase and chase this pathetic excise for a company. I haven't had a reliable service the entire time I have been with them and still they don't refund all the money they have robbed from me.
I should have believed friends and family when they said DON'T TOUCH TALKTALK WITH A BARGE POLE. Got to BT.
Reviewer
Eric Williams
Location
Flintshire
Date
08/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
If I could rate 0 i would The most appalling service I have ever had...
I was contacted by future fibre team in November 21 and offered the new fibre. after a long conversation I was offered a reasonable deal and accepted, we arranged the installation date that December 16th, I made arrangements to be home a low and behold nobody turned up!!!
This led to many phone calls over a period of time being diverted put on hold I spent hours on the phone... fast forward I have be contacted again to try and resolve to no avail
Yesterday I received a text from talk talk offering a resolve I thought give them a chance....what a fool I am !!
Two and a half hours later after loads of texts they just ended...
TALKTALK you are a disgrace..is you company motto just keep them hanging on? Get what you can out of them ???
Useless just Useless...
Reviewer
Zoe
Location
Milton keynes
Date
07/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
0 customer service.
Talk talk JUST WANT money and offer NO CUSTOMER SERVICE OR INTERNET!
Time delay on phone is shocking. have no idea where the agents are based, trying to communicate is awful.
Talk talk cancelled my account 2 days after going live, was told is my fault!!!
After a speaking to 9 people, via online chat and via telephone, I was advised to call back in 48 hours to re order, apparently another provider was installing Internet in my property!
I didn't request this and it certainly hasn't happened.
i called back, guess what, I was advised, I'd have to wait another 2 weeks to go live!!!!! How can you reconnect the Internet if you advised another provider had installed Internet in my property???
What absolute rubbish!
Clearly an error on there part, blame the customer then expect them to wait for a further 2 weeks, on top of the initial 2 weeks for Internet!
I was advised they have more important customers to deal with, even tho this was not my fault, I'd not cancelled My services I simply just wanted the Internet!
I've spent 4 hours of time completed wasted, speaking to incompetent people who offer 0 help to resolve!
No customer service.
Rude agents.
I asked to raise a complaint which has taken me 3 people, 2 additional hours of my time, to get, well you guessed nowhere!!!!!!
AVOID AVOID AVOID AVOID
Do not waste your time with this awful company.
Reviewer
Siroos bavarsagh
Location
257 Renfrew Street glasgow
Date
06/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I recently up graded it and told them about quality of the recitation
Not only she did not help put she charged me a o e off £60 for upgrading with them without telling me
What a bunch of rubbers
Reviewer
Guy Hammond
Location
Plymouth
Date
05/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Simply aweful.
One of the worst experiences of my life... never to be repeated. Please avoid this firm at all costs
Reviewer
Chris Bennett
Location
Absolutely horrendous I waited in all day for the installation of my broadband with no one coming.
Date
04/04/2022
Comments:
Absolutely horrendous I stayed in all day waiting with no phone call of why they didn’t come that day. I then phoned to get no response to how I could ask someone what happened. I called again they said they put me through but cut me off I called again and they cut me off again what a load of rubbish
Reviewer
Caitlin
Location
Oxford
Date
03/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Genuinely the worst customer service I've ever experienced.
Since I first signed on with them I've have poor connection over multiple devices with no really help given over multiple phone calls.
I've recently moved home. I sorted everything through their online system. Everything should've been sorted on the day of move in. I only took holidays from work to allow them to get it set it up and get my stuff in that day. The entire day, no Internet access. Multiple calls and chats assuring me it'll be sort by midnight. The next day I wake up ready to login for work and no Internet. Another call I'm told theres a physical issue that the work couldnt be completed, an escalation is raised and I'm told its 5-7 days before I'll get access. Which is truely shocking. I call again the following day to check to see how it's going and I'm told its not a physical issue preventing them from completing it but an internal completer glitch preventing my services from going live which just needs an override. Still 5-7 days for someone to just manually mark my order as complete and get me service. So I've been told false information initially and still no fix. An internal computer glitch for a company who handles Internet and home moves that delays everyone 5-7 days that's just unbelievable.
I'm left with no Internet unable to work leaving me out of work with no one able to tell me exactly how much compensation I'll be receiving or when I'll be able to now return to work.
I'd switch to any one else and revert back to chisel and slate before recommending talktalk
Reviewer
Steve Crump
Location
Reading
Date
03/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This probably going to be the worse and most expensive mistake of my adult life!
Reviewer
Peter
Location
Surrey
Date
02/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
genuinely awful company. bad from customer service to the product they claim to provide. their internet speed are nothing but a lie, they hide fees and extras without informing you and when you do chase up on these issues they just orgnore you or pass it on to a third part. not worth anything. better off with BT or Sky.
Reviewer
Frank
Location
Lincolnshire
Date
01/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I came out of my contract 9 months into the 18 months term. Going through Ofcom ( CEDR ) I was able to leave penalty free and given £125 compensation. I collected evidence of: buffering- line dropping -disconnection - calls on my mobile (logged times/dates) and live chat documents.
Basically same as you guys with customer service all the above as you have all written on this post.
Please go through ofcom ! It was the only way for me to go after endless calls and sheer frustration over a bad broadband service. SAVE YOUR MONEY AND GO ELSEWHERE
Reviewer
Stuart Anderson.
Location
Bathgate
Date
01/04/2022
Comments:
Do NOT deal with this company. Two weeks after receiving my router, I still am not connected. Very difficult to get through on the phone, a bot service which is hard to locate in the first place then ponderously slow, repetitive and ineffective. Truly awful service which is hard to fathom in 2022!
Please avoid at all cost.
Reviewer
dan
Location
manchester
Date
31/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Upgraded to optic fibre, waited 2 months for it to be installed an go live. Speed was slower than before (normal broadband) and no wifi signals at all.
Called talk talk on the 31/03/2022 16.32 been on the phone for 45 mins, the women took the call was not bother, mulitple background noises and she was not helpful with a bad attitude. asked for he name, willing to give then gave a name TINA. she couldnt help so she transfer me to another department and during the transfer she cut me off after 45mins of the call. waste of time. Bad customer service.
Reviewer
Tazeen Usmani
Location
Manchester
Date
30/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is appalling I was on the phone for over 1.5 hours today and they could not help me! Finally I spoke to a manager who then put me in touch with a boy who was his second day at work! I was ringing on behalf of my elderly parents as their broadband speed was 9 Mbps! They were paying £50 per month for this atrocious service! Have left to go to sky today!
Don’t waste your money, all the minions have no idea what they are doing!
Reviewer
Wojciech
Location
Frome
Date
30/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Customer service bad. I try move my broadband to new address I filled form online that I move in on 25 march and I want activ my internet on 29 march looks really simply but not for you. On 30 march I received email that I cancelled my broadband. After 45min with your ussules customer service 4 departments your really smart manager told me that you try sort everything 2 weeks before I move in at new house and of course old tenants they don't need new broadband because they leaving simple. Still to difficult for your team solution I can order again but I must wait another 2 weeks brilliant. I was always happy with your broadband but after today I cancelled my contract and I sort everything from different supplier is take 5min online and they send my starter pack in next 2days simple. Customer service disquasting and ussules.
Reviewer
I. G
Location
Bradford
Date
30/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We switched to talk talk from BT after we were told lies from the sales rep, her manager and the guy who set up our account. As a result we were charge early termination fees from BT (£141) when we were assured we wouldn't. I called Talk Talk several times and each time it took ages for someone to answer. Each time they were apologetic but said that someone would call me back but no one ever did. Today it's installation day. The engineer simply did not turn up. We have no Internet and I'm working from home so you can imagine the nightmare. We're tried to contact them via the chat but got absolutely nowhere. Now trying to call but still waiting 45 min later! I used to be with Talk Talk years ago and it was a good company. They became horrendous and dishonest since. Do believe the bad reviews or you'll be like me : sorry and with no broadband.
Reviewer
Louis
Location
West Midlands
Date
29/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Shocking customer service have tried to ring on 3 separate occasions and have been on hold for over 30 minutes each time. I've booked 3 days of work for a fibre upgrade and no ones turned up and I can't speak to anyone to find out what's going on. Absolutely shocking there cheap for a reason will never use them again.
Reviewer
Anne
Location
Burnley
Date
28/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Shocking service when you try to cancel with Talk Talk at the end of contract. First they don't offer a good deal when you give them the opportunity then they don't act on the original cancellation despite you saying the contract will end anyway. When you receive another bill for the next month and call them again to confirm that they have actually acted on previous instructions they then offer you a so called better deal - not!! You then have to be transferred to cancellations who then say it will take another 7 days and you have to listen to a long script read out by the operator of the T's and C's - but they try again to offer you a better deal!! Too late - you had the opportunity weeks ago when I first made it known that I want to cancel!! Only for Talk Talk to phone again days later saying that they don't to lose a customer and proceed to offer you yet another good deal!! Talk Talk - if you want to keep your customers you need to offer the deal at the time of the original cancellation and not keep trying to shut the stable door after the horse has bolted!! Offer a decent deal at the start and we can avoid all the aggravation of customer service operator spouting stuff off a script and then having to repeat ourselves on subsequent calls and having to endure further harrassing calls offering so called better deals. No wonder Talk Talk has a bad reputation!!
Reviewer
S phillips
Location
Nottingham
Date
28/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only been connected since last fri the 25th of March,we have problems with the modem,difficult to get through on the phone,when waiting half hour to get through to the right department.they cut you off,not happy.verybad service.
Reviewer
Paul Asquith
Location
Swansea
Date
28/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Was due to switch to future fibre in December 2021 to date still waiting for an engineer to turn up I have had 3 emails confirming visits and 3 no shows and of course phone call enquiries go unanswered they are dreadful to deal with
Reviewer
Matt
Location
Swindon
Date
28/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE THESE CLOWNS!!!!
They will NOT terminate your contract once it is up and you have given your months notice. They will then put negative markers on your credit score over and over again for £18.99 that they should never have tried collecting. They will then LIE and say you did not terminate, and once you prove you did, they ignore you. DO NOT USE!!!! YOU HAVE BEEN WARNED!!!!!!
Reviewer
Ebony
Location
Shropshire
Date
28/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Warning, you will be harassed! I left talk talk in Jan, and I am still getting 4 phone calls a week! We had no broadband for 4 months whilst my partner worked from home and i was a student, you can't get through to anyone on the phone, when you do get through, they're rude, unhelpful and frankly useless. Save yourself a heart attack, go elsewhere!
Reviewer
Karolina
Location
CONGLETON
Date
27/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The e-mail with the bills I created was successful, but after re-entering the password and logging in, he writes that the wrong password is the third time this happens, they want to trick people to send paper bills home and charge a fee and every year there is an increase. is awful
Reviewer
Sarah
Location
Dundee
Date
27/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered Fiber 500 about 6 weeks ago. Installed on 8th March, no router delivered until 24th of March after numerous phone calls and hours of my time wasted. Router delivered was not the Eero that should come with my package and did not work. I still have no working broadband service 2 and a half weeks after install. Worst customer service I have ever had and I have signed up to a service they can’t provide. Don’t waste your time with TalkTalk fiber go with another provider I wish I had.
Reviewer
Flint
Location
Ilkeston
Date
25/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I commenting in general about some one
nearby to me. In respect poor broad band,service, and customer service.
Serveral modems replaced and openreach box
BB still poor and I my self would not even
consider joining them
Reviewer
A
Location
Leeds
Date
24/03/2022
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
To be honest. Any company that you go with is going to have issues . I've had talk talk for about 4 years and only had one problem. I might be lucky but I will say when I had my problem it was on a weekend. They really need a 7 days a week customer service line
Reviewer
David
Location
Glasgow
Date
23/03/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Customer service is an absolute shambles. The worst experience I have had on the phone with any company, by a mile. And it’s the same every time. Get a British person on the phone who understands us for crying out loud.
Reviewer
chris
Location
York
Date
21/03/2022
Comments:
biggest scam of a company your internet all ways disconnect in a few months that gets worst with the internet going to something like 00.04 mb at the same time every day do not buyt this company desvese to collapse
Reviewer
Tomeaka Lattibeaudiere
Location
Watford
Date
21/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute terrible customer service, bad broadband. Every bad name under the sun can be used to describe Talk Talk. If there was an option to give 0 stars then I would. Call them and when I get to number 1, they disconnect the call & are showing attitude and disrespect to the customers. Horrible service.
Reviewer
Andrew Gibson
Location
UK
Date
21/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
This company is an absolute joke!
Out of the blue comes a letter stating "Final Demand - Account balance of £43.58" for a person deceased nearly two years ago and TalkTalk were notified at the time and no balance was owing, just a small credit.
Now they are demand money, there has been no previous letters, but now a final demand. So I try to contact them on the number provided in the letter, I spend two hours, YES TWO HOURS been passed around to various departments, bearevement teams, managers, no one can confirm or acknowledge this letter or share information with me even though I am the Executor of the Estate and have the letter in my posession.
This company is a joke, I am trying to pay them money and even that is near impossible, I would hate to be trying to get help from this company as its nothing short of a joke.
Maybe I will just let them pass this to the debt collection agency as maybe those guys will actually be easier to deal with and have a customer service team who can actually provide help and take payment.
TalkTalk you are NOTHING SHORT OF A JOKE AND DISGRACE!
Reviewer
Dylan
Location
Shetland
Date
20/03/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
It keeps not working and I can’t even contact them and when I can it’s someone who’s rude and doesn’t actually help or listen and just try’s to talk over you. Wouldn’t recommend at all
Reviewer
Mr Graham
Location
Tyrone
Date
20/03/2022
Ratings
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Horrendous customer service after two letters with all details Inc direct debit form and six calls later( averaging one HR) the transfer of account due to a bereavement has still not been processed.customer service personnel ability is so poor eg on one occasion surname needed to repeated and spelt 14 times. Needless to say will not be proceeding with this supplier....stay clear!
Reviewer
Ray
Location
Newport
Date
18/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service what a nightmare running a business which we rely on aphone line and internet waiting 8 weeks still no phone line or internet shocking customer service. I’ve been promised on numerous occasions that I would have a call to update me still no call. Should have gone with bt or virgin and still no update as to when I will have internet or a phone line
Reviewer
Suzie
Location
Buckingham
Date
18/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SIMPLY AVOID!
If you enjoy your peace of mind. Since i changed over to fibre, their internet is a nightmare. It is almost 2months and they still trying to determine what the issue is. Internet keeps dropping. Very unreliable. Speeds are 2.3Mbps but they advertise 500Mbps.Worse than the previous broadband connection. Been on phone calls for more that 10hrs past 2weeks and still nothing. You will be transferred over and over and put on hold for every question you ask. On complaining the agents just keep insisting the internet speeds cannot be guaranteed over wireless connection. Twice i have spoken with very rude agents, the lady (Louise) was raising her voice and speaking over me throughout the call. I simply concluded by saying lets not take it personally it's just internet. Changing my provider ASAP
Reviewer
Steve
Location
Bexley
Date
17/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Absolute shambles ...appalling customer service from staff l could not understand,mis information, hopeless product knowledge, hanging on the phone for over one hour while they went away to discuss my problem.
The only plus point was the engineer who called, he was a diamond.
Reviewer
MA
Location
Edinburgh
Date
17/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered business broadband and got an email soon after saying the order is in a state of rejection due porting issues on the line. Also received a telephone call regarding this issue and asked them to just leave it and cancel the order. They did not cancel the order and kept on trying to take over the line from my current provider. So decided to give them a call today and first person I spoke with transferred me to another department where I was on hold for about 35 mins and when someone finally answered he kept putting me on hold after asking for bits of information name, address etc etc. Total hold 1 hrs 16 mins and he tells me he cannot do anything because the details don't match. All I wanted to do was to check if the order had been cancelled successfully and if not to cancel the order. Never going with talk talk ever again. I have TV and broadband at home which I will be cancelling now. This company is not recommended at all.
Reviewer
P
Location
London
Date
17/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Won't recommend it to my worst enemy
fro starts, the broadband itself often failed to meet its minimum Mbps. The contract is coming to an end, so I called the number provided on their website for cancelations (03451720088) but it connected me to the 'retention department'. They are obviously trained to make it as hard as possible for a customer to cancel their account, and probably lose out on financial incentives if the account is cancelled. They don't listen or speak to the customer in a professional manner at all and they don't cancel your account even when they said they would.
It took me 5 phone calls, 3 and a half hours over two days to finally get an email from a manager confirming the cancelation.
Reviewer
Jordie Donachie
Location
Norfolk
Date
17/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Connection cutouts every day. Being told I need to upgrade my package to get a stable internet. Being circled around for half an hour on the phone after asking to speak to management. Being told I'll be contacted by management multiple times and yet 3 days have passed with no call.
2 Years ago I would have recommended this company to anyone, but now I would recommend people stay well away.
Reviewer
Oliwier
Location
Langley Mill
Date
16/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst one i had since i was born. Less than 1GB upload and download, sometimes can't even watch videos on youtube which shows how hilarious this (thing) is. I rang customer service many times, 2-3 engineer was in my house, removed all the issues and it was fine for 2-3 weeks and same thing again and when i ring them and tell them that i want engineer they just talk rubbish that isn't even helping. DO NOT RECOMMEND.
Reviewer
Joel
Location
Bedfordshire
Date
16/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
If I could give 0 stars for for some categories I would - 1 is definitely on the generous side.
My advice would be to avoid at all cost. There are always better options than this company.
Reviewer
Stella
Location
Hanworth
Date
15/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
***Overcharging for Unused Services***
I called TalkTalk on 22 Jan to inform I do not wish to renew my contract when it ends on 24 Feb. Spoke to the Retention Team giving more than 30 days notice. I assume they will do what is necessary on their end. I returned the router and TV box on 24 Feb via post and kept the receipt as a proof. However the Team did not process the cancellation. In the first week of March, I found out that TalkTalk continues to bill me for broadband services until 3-Apr. The Retention team checked its phone record s and discovered the non- processing though notice was indeed given on 22-Feb. It proceeds to end my service on 13-Mar. I am no longer using its service since all hardware has been returned. It insists I should pay the outstanding charges. I AM NOT LIABLE FOR YOUR RETENTION TEAM’S NOT CANCELLING MY ACCOUNT AFTER GIVING 32 DAYS” NOTICE.
Reviewer
Kelly
Location
Cornwall
Date
14/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly save you’re money and go elsewhere. I’ve had nothing but trouble since being with them and now I have to pay £130 for leaving talktalk when we had no internet connection the whole time!!
Reviewer
Sam
Location
Lancashire
Date
14/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I endured 18 months of dodgy connection, poor speeds and horrendous customer service. At the end of the contract agreed to switch to PlusNet. TalkTalk phoned a week later, said they'd offer me an unbeatable deal and did, and also said they'd contact PlusNet to cancel my application for me (The rep's name was Adam), and all seemed well. I plugged in the new router I received and had very fast internet for one day, the day following i was cut off. Apparently no one had contacted PlusNet to cancel the application, so i spent 4 hours on the phone to 5 different reps, until the last one who actually helped and said that i needed to call PlusNet to cancel the application. I proceeded to do that, although that took over an hour too. Phoned Talktalk back afterwards and confirmed the "cease" had been enacted. They then proceeded to tell me that they couldn't connect to the line so i'd have to run a new application and they weren't sure when i'd get internet back up and running at home. Now, in the grand scheme of things at the moment, this is very minor. But it still warrants a 1 star review as they should be providing a service and not false promises.
Reviewer
Nicky
Location
durham
Date
14/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid this company, very unhelpful customer service, rip you off when you try to cancel their services if you can not take it with you when you move
Reviewer
brian
Location
Southport
Date
12/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Got a phone call this morning from a talktalk salesman who set me up with a broadband package but after reading the reviews decided to cancel(should have read them first) I was on the phone for an hour and 15 mins and did not get through. I had to use a mobile and the call cost over £40. When I did get through they said they were closed so I have sent them an email. How can you cancel an order if they dont reply? Not sure if they will email me back so beware of this company.
Reviewer
Gary
Location
SNODLAND
Date
12/03/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I love talk talk great service and all was there to help Internet speed is great I can't ask for much more keep up the good work
Reviewer
Kaine herron
Location
42 Seymour Street
Date
11/03/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke of a company. Just renewed contract worst thing I've done.wifi is on off on off every 7 mins .do not use this company!!!.
Reviewer
Jim C Wilson
Location
Gullane
Date
11/03/2022
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Comments:
Have had Fibre 65 for nine days. Current Download Speed is 10.
Talk Talk claim it has been at 44 (!) most days so far.
Reviewer
Michael
Location
UK
Date
11/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Very poor broadband. Incredibly awful customer service. They lie on their FAQ regarding switching provider, lie on the phone about same. Unhelpful. Difficult to cancel. Not great broadband, often going down at random ties.
Reviewer
a cauty
Location
bristol
Date
09/03/2022
Comments:
Decided to switch to a TalkTalk broadband package to save money. No one came to install it. Was left without internet for a week, so I cancelled and returned to my old provider (Virgin) who got me back up and running in 48 hours.
I was assured on 3 different occasions by TalkTalk that my broadband was cancelled. Yet they keep trying to book more engineer visits, emailing me to tell me that "something is wrong", and sending me bills for a non existent service.
Their customer service is abysmal. Don't be tempted by the cheap prices and stay away!
Reviewer
Genuine Feedback
Location
Berkshire
Date
09/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband and worst customer service. Broadband connection and internet was patchy throughout my time. Due to their worst customer service I had to continue with patchy internet and worst connection. None of their agents know what is the process and you will be transferred to various department who have nothing do with your issue. I was out through to fully fibre team for cancellation and after 1hr in the call had to disconnect and call back to know that their fully fibre team have left home 15mins before. The best part is I called them the next day to be answered by a rude agent from fully fibre team who did not want to listen to a word on what I was saying and transferred me back to the cancellation team again after 15mins wait I disconnected and called them back to let them know I did not want to renew my contract. How silly was I to think cancelling your contract after it ends will be a straight forward request. Never will I ever recommend or join Talk Talk in near future. Don’t be fooled by their offers and deals you will regret it later.
Reviewer
Debra
Location
Selby
Date
08/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is absolutely the worst. Do not under any circumstances use them. The customer service is non-existent. I spent 90 minutes on the phone with them before they would agree to send an engineer to the my mother’s house and this is when my mum is on a priority list due to numerous medical conditions. The engineer did not entirely fix the problem and said we needed another engineer to come out and he would arrange another appointment. After 3.5 weeks without hearing from them I am on the phone again trying to get another engineer - 50 minutes and counting. They do not have supervisors you can talk to and the call centre staff in India don’t have the authority to do anything to help. Stay well away from Talk Talk
Reviewer
Gary Blackhurst
Location
Rhyl
Date
08/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Leave well alone as the customer service in South Africa (yes you do get transfered to South Africa) is useless.
Spent hours on the phone to customer service to try and get an answer as to why an engineer failed to attend my address at the stated time to install a master socket and set up the broadband.Eventually after being made to feel like I was banging my head against a brick wall and stating that this needed to be completed with a matter of urgency another installation date was given 3 days after the initial install date. The service is very unprofessional and certainly leaves a lot to be desired.
Reviewer
Neil Lloyd
Location
Southport
Date
07/03/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Internet went off. Tried unplugging and resetting. Rang Talk Talk help line. They fixed it within seconds of my phone call. Very impressed.
Reviewer
lucy
Location
uk
Date
07/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No UK office to try and explain the issues we have. Still waiting for a line installation after 3 months. Keep sending out the wrong workmen. 6 days off work. AVOID THIS COMPANY!!!!
Reviewer
Necla kilincarslan
Location
One landline, double account, double charge
Date
07/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I had one line and broadband they are charging double account for one ex tenants name , others on my name. I phoned them I cruised for help because it is not fair , and they disconnected the service and also very high additional charge on the bill. The customer service is not helpful and please can you get more staff who can speak fluently English
Reviewer
Daz
Location
Walsall
Date
07/03/2022
Comments:
It's now March of 2022 ,and this is to anyone who is remotely considering choosing talk talk as a Internet service provider ,I've been with them for 18 months and the Internet connection has been lost and can take over an hour till reconnects at least twice a day customer service is as much use as a chocolate tea pot
Reviewer
S.Clark
Location
Hastings
Date
06/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well after looking on here there appears to be an awful lot of people having problems in 2022 alone! We switched providers after a shockingly low fibre speed (sometimes was only capable of running one device)and we got the same out "brush off"as others have. We then changed providers and now we're being chased by a debt collection agency. Numerous emails going back and forth and getting nowhere! STAY AWAY!
Reviewer
Cathie Hope
Location
Liverpool
Date
05/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE THIS COMPANY.
They cannot get their admin right, how can they provide a reliable broadband service. You will spend your time time on the phone with no positive results and will end up stressed
Reviewer
Ashley
Location
Lincolnshire, UK
Date
05/03/2022
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Greedy scammers.
As my contract was ending, I called them so that it wouldn't renew. They said it would be cancelled, yet it wasn't. I was moved to a different, more expensive contract anyway. When I called to cancel again, they said they knew I'd called to cancel a month ago, but they had no idea why it wasn't cancelled. So now I have to pay a cancellation fee and pay for the broadband for another month or two.
Utter scum!
Reviewer
Eduards Liepnieks
Location
Aberdeen
Date
04/03/2022
Comments:
Now days Talktalk is the worst internet service ever.+(Scam) After 6 years with them.( 1 ) Mistake"Set up totally wrong address with new update, even im staing in 1 and the same address for 6 years,and they know it. (2) Mistake".Gave me an option,nothing else but cancel it, (and then canceled an update,and a contract the same time).(3).Left me with no internet for 2 weeks while they been looking whats happening.Why i keep paying money for next 3 month forward when the contract actually been finished(4) After head manager investigation,to find out whats happening,"Thank you God" all thats been sorted,finished with talktalk end off.(5) After 2 month received another message from talktalk "Outstanding balance" 40£ last day to pay .Received it the same day(6) Phoned them up to find out.The operator on the pone "Told me totally different story " compare to that what head manager told me. Her words was that i actually still had a contract with them,and its been finished the same day,when last time talked to a head manager.And i have no choice but to pay for their router 40£.(7) The bank cancelled a transaction when i tryed to pay for it.When i looked at my talktalk accont find out whats happening,there actually was 2 payments.1 those 40£ for their router. 2 DIRECT DEBIT 19£ pluss!!!
Reviewer
Jim C Wilson
Location
Gullane
Date
04/03/2022
Ratings
Customer Service
2.00 stars
Speed
2.00 stars
Comments:
We started yesterday with Fibre 65 Broadband. There was a Download Speed of 9. TalkTalk Chat attribute this to a stabilisation period. Today, Ookla recorded a Download Speed of 8. (TalkTalk claimed 16.) THE ADVERTISED SPEED IS 32 - 50!
We're watching closely.
Reviewer
John
Location
Falkirk
Date
04/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Without a doubt the worst Internet provider I have ever had, internet cuts out atleast once a day, latest issue has left us without broadband for 9 days now they sent openreach out 4 times only to find out its their router causing the issue and imagine my shock when the new one arrives today and…..you guessed it it doesnt work! Their complaints department are supposed to call me today so they shall be instructed to come get their equipment and cancel my services! I am done!
Only reason they got 1 star is because it wouldnt let me put nothing,100% avoid this provider
Reviewer
Mark Mckenzie
Location
BR15RH
Date
01/03/2022
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They promise you fast fibre speeds of 30+ mpbs....ha ha...be happy if you touch 10 mpbs download and 5 mpbs upload speed. The internet is erratic. Cuts off ever so often. Pathetic service.
Reviewer
Roger
Location
Swindon
Date
01/03/2022
Comments:
Talk Talk in 2 words: total crap.
Router never worked from day 1, help team failed to solve issues. returned router during cooling period. Never use this company again.
Reviewer
Tara
Location
Sussex
Date
01/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tried to set up a phone and broadband account. Completed online. They decided to set up a completely new phone line. They unable to provide the service they agreed to , then failed to notify us of this.
This was for my elderly dad who needs a phone line for his care line and the previous suppliers contract had ended.
Cancelled before we could be treated as a mug any more by them
Utterly appalling “service”
Reviewer
Luke
Location
Wales
Date
28/02/2022
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
TalkTalk have been fine, except for the inability to contact customer service. That is ridiculous, and they have lost me as a customer because of that.
Reviewer
Bogumil
Location
Whitstable
Date
28/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service ever have deal with. Charge me for an extra 3 months after cancellation. Telling me that the line was dropped during a cancellation. Always pay my bill on time from first day till the end, please be aware of this company. Very disappointed.
Reviewer
Raza
Location
Hove
Date
28/02/2022
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
High speed broadband when it works but connection is often intermittent. I work from home and its totally untenable for me. Customer service was terrible. Sucked up lots of hours in failing to fix it.
Reviewer
Lucie
Location
Dartford
Date
28/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service from start to finish. Engineer has cancelled on me twice with no contact. Only me having to contact them. Customer service is awful. I would not waste your time with this company I have cancelled my whole order and decided to go elsewhere
Reviewer
Jim Wilson
Location
Edinburgh
Date
27/02/2022
Comments:
I have a print-out from Jeanette at Talk Talk's CHAT, stating my broadband would start on 1st March. This has now been changed to 3rd March, suggesting I'll be left without broadband.
On 14th February I was promised that a Welcome Pack would come by mail. This hasn't arrived.
72 minutes on the Talk Talk CHAT yesterday failed to resolve these issues. So far, pathetic.
I'll contine with updates.
Reviewer
D Jenkins
Location
Berkshire
Date
25/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
!! AVOID AT ALL COSTS !! I have had the worst experience of customer care in my life from these people , the broadband never worked the TVC box quality was from the 80s , when I tried to call to resolve these issues , I was met by long long phone calls ,some that ended with “we see no problem it must be your device”, because yeah all 15 devices connected to the internet went down at the same time, they are thick , don’t know what they are doing and even when I went to leave it took 2 hours on the phone and they tried to charge me £160 for the pleasure of running as far away from them as I could!! Again AVOID AT ALL COSTS !!
Reviewer
Baz
Location
Huddersfield
Date
24/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish customer service never deal with them again...
Reviewer
Dilshan
Location
edinburgh
Date
24/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For anyone considering buy talk talk... I placed an order on the 17th of december 2021... one week after got a message saying that my order there was an issue with my birthday... 2 weeks later same problem.... 3rd week same problem again!!! 4th week the order is processing and their checking my credit score.... 5th no updates.... 6 weeks later the agent told me by the end of the week i will recieve a call for an appointment for the installation ( I said to my self '' finally!!) 7 weeks after... I called them because I didn't recieve any call from them and you know what they told me?! I apologies but you have to cancel your order!!!!!!!! and place a new one!!!! 7-8 weeks after waiting for this internet!!!!! Then I cancel and I placed a new one........ and you know what?! 3 days later they told me that all my orders was canceled ( P.s everycall with talk talk at least last me 1-2h). What an orribile experience, 1 star us even too much for this company.
Reviewer
Sam
Location
Birkenhead
Date
23/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish speed.i can hardly load Netflix or anything and it cuts out around 5 times a day and when I called the customer service and I told them the issue they told me "not my problem deal with it yoursef" there is no need for how disappointed I am with the company the broadband is way over priced for what I get from it. I'm discusted
Reviewer
Jaqe
Location
Uk
Date
22/02/2022
Ratings
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Lies and more lies
Not sure how these people have got excellent customer service
They don't listen, they go off on a tangent
Each week I'd call, agree a package and price the rep says they'll call me back. They never do. So I call again the next week and the price has gone up. This happened 3 weeks in a row.
I would suggest reps that understand English!!!! (Yes they speak English fine. They don't understand or don't listen) not racist as I'm a minority but I am prejudice against stupid people
Reviewer
Trevor lech
Location
Witney
Date
19/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not use talk talk you will be ripped of!!!! They are worse than BT and believe me that takes some doing. BEWARE BEWARE BEWARE. TRY AT YOUR PERIL !!!!!
Reviewer
...
Location
Date
17/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would like to give zero stars if possible. Paying for a service and I didn't even get it. Avoid!
Reviewer
Rob peebles
Location
Swansea
Date
17/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service I have dealt with an absolute joke company , I have many houses with internet provided , and even virgin are better than this joke provider , if you have to use openreach and overhead cables go for Vodafone , so much better , I’d put 0 on all counts if possible ,,AVOID
Reviewer
John
Location
Doncaster
Date
17/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I will not renew my contract with TalkTalk. My Wi-Fi drops every night at midnight. Customer service are just not interested. They have a ridiculous answer “we are very sorry but we are closed at midnight so there’s nothing we can do.
Reviewer
James Tweedy
Location
Essex
Date
16/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Great until something goes wrong (which it probably will). TalkTalk Customer service is simply dreadful. Countless broken promises. Countless hours on the phone being talked to like you were a moron. I am moving away to BT next week, it's more expensive, but so much better value.
Reviewer
Karen
Location
Jedburgh
Date
15/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Absolutely shocking customer service, couldn't understand a word she was saying, got no sense out of her whatsoever, avoid like the plague
Reviewer
Joshua Doley
Location
Manchester
Date
14/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgraceful company do not go near.
Promised me an amazon voucher with my broadband package then told me 3 months later I'm not eligible and refused to honour it, not to mention the conversations I've had with some horrible customer service staff (leonard)
Reviewer
Peter
Location
Wigan
Date
14/02/2022
Ratings
Satisfaction
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
My problem started when leaving talk talk first they charged a leaving fee when they had been paid till the end of the contract and then charged me again for the period until the end of contract and two weeks beyond even though they had disconnected my service.
Reviewer
Juan
Location
Date
12/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I would put 0 stars if possible. Absolute thiefs. We have not had wi-fi for 3 months, so we say we want to cancel and they are forcing us to pay a cancellation fee. When you call and say you want to cancel, they hung up on you and transfer you to different departments with 30min waiting periods. However, if you call for an upgrade, they answer straight away. Talk Talk, if you are seeing this, you are truly the worst company I have ever dealt with and I can only wish you to go bankruptcy. THIEFS GIVE ME MY MONEY BACK
Reviewer
Raluca
Location
Milton Keynes
Date
11/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
When our contract expired they didn't told us in advance and proceeded to charge almost DOUBLE the price for the next month. They had tried to get in touch a week after my partner has received notice of the high amount, probably to get us to renew the contract but we told them we decided to go with another company.
When the new company contractors installed the router I asked them if internet will come straight away and he said it will, but it won't be very reliable on that day as they would do sistem updates.
I was planning to go to the office as I am working from home and that would be an issue having to start work in over 1h. The contractor advised me to stay connected to the old internet (Talk Talk) as it shoult still be connected for at least 1 more day (and even 2-3). I felt very relieved to hear that and even asked him to confirm that again before leaving. He assured me it is very normal for the old provider to still leve it on a few days after switching, just in case.
15 min before starting work the internet dropped and called Talk Talk to find out they disconnected me. It was very stressful to find that out just before starting work. I managed to sort it out with my work but was very disappointed with Talk Talk. They simply do not care.
Reviewer
Dexter
Location
Date
11/02/2022
Comments:
To be honest I wish there was a way to give 0 or minus ratings. Talktalk have to be the WORST internet provider I have ever dealt with. Absolutely no regard at all for their customers, as long as they are getting a bill thats it. Continuous problems with the internet speeds, it crashes daily, customer service levels of a dead donkey. I strongly recommend against this company as a provider. We may as well be on dial up connection at least we would get the speeds we were promised and it would most likely be faster
Reviewer
Sue
Location
Manchester
Date
11/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would never recommend to anyone. No broadband for 8 days. 90 mins spent on phone chat on 4.2.22 30 mins spent on phone chat 10.2.22. Promised return phone call this morning didn’t happen. All helplines give a message about a fault since 25.1.22. They have not given any help or customer service whatsoever. I’m moving to another supplier!!
Reviewer
Joshua
Location
Ipswich
Date
09/02/2022
Comments:
Incompetent, Con Artist and Liars! I signed up with TalkTalk only because they had an £80 Amazon voucher offer at the time. Fast forward 6 month no voucher so called up. They apologised for the error and said it would be sent and with me within the month. Fast forward 6 weeks...no voucher. Called up again to raise a complaint this time, I state I want to raise a complaint on 3/4 occasions clearly and it is ignored. I get told first to email them about it then after I say this cannot be right since I didn't have to do this last time, they then say actually I have to go back to the comparison site and collect information for them to prove I was owed it. When I then ask if they had actually read the notes from my previous call where TalkTalk already checked and said it was their fault the call handler then does this and suggests a different email address. When I ask to speak to a Manager at this point as still no complaint has been raised and clearly I am getting the wrong information. I am put on hold...no manager available. Finally the call handler raises a complaint and says I ill be called back by a manager in the next three days to discuss...the call ends. I get a call back 5 min later from the same person saying they are actually going to transfer me to the complaints department to get a resolution today and then put me on hold for nearly 20 min before I can hear I have ben transferred through to a department as I can hear them but despite talking etc to get somebody to respond after 5 min nothing so I hang up so now have to go through the whole thing again with a new incompetent person at an incompetent company just to get something that I should have had automatically issued to me months ago.
Reviewer
Aidan
Location
Warrenpoint
Date
08/02/2022
Comments:
Couldn't be worse. Internet constantly breaking. Customer service basically doesn't exist. They make a mess of everything then charge you for their mistakes. Avoid like the plague
Reviewer
Bernardino Hernandez torres
Location
London
Date
08/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service in all aspects. Don’t waist your money and time
Reviewer
Imran
Location
Qureshi
Date
07/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish. Third class broadband.. fu*kin worse then Joke..
Reviewer
Katie
Location
Bridgemd
Date
05/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Absolutely disgusting customer service. Was notified about being booked in for a upgrade to Future Fibre broadband via text that I had previously advised I didn't want a few months ago but clearly had booked it in without any consideration to what I requested. Live chat was awful, just kept getting told that because my area a future fibre area they couldn't deal with me as I'm a future fibre customer (which I'm not as my package hadn't been upgraded!) and they gave me a number to a line that was closed. Tried contacting via the number on Facebook and that wouldn't connect. Sent a message via messenger and they did get back to me a few hours later but still couldn't deal with me as they didn't have the system to deal with my request so gave me another number to call which I managed to get through on but the woman I spoke to didn't seem to know what she was doing as she had to keep putting me on hold. I could hardly hear her as her microphone was so noisy and she was clearly getting frustrated with the fact I couldn't hear her so maybe TalkTalk should provide their telephone operatives with decent phones/headphones! The appointment did get cancelled in the end with a weak apology and a very rude and abrupt hang up at the end of the call. Think customer service training needs to be given and respect for customers needs to be learnt without trying to force customers in to getting upgraded packages that they don't want! What a bullying company with no respect for customers at all, I won't be renewing my contract at all....
Reviewer
Hussain
Location
Stockton
Date
05/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly disgusted, I first took out a contract with them and I asked the advisor plenty of times that the price will remain the same and he said yes, after 4 months down the line they started taking out more money then they had agreed on and when I rang up they said sorry and returned it. Another few months down the line the increased the price of my contract and said “you agreed to the terms and conditions which were the price could increase” and when I told them what happened a few months ago they said no it’s impossible. Over the 2 years I’ve been having some good service from the internet but most of the time it was really bad and I wasn’t much bothered as I wasn’t at home. These past few months I’ve been at home and the internet was really bad, I’ve been ringing up and sometimes they would cut of my calls and sometimes they would start doing same checks over and over again and say it will be okay now, if it doesn’t just ring us back. Few hours pass and I get same problems and I ring again and completely same process. Now my wifi has completely gone of and won’t come back on and I ring them up telling them it’s not coming on and I really need the wifi and the advisor says “the technician will get back to you within 3 working days which doesn’t include Saturday and Sunday”. Like what an absolute joke, really unreliable, untrustworthy, really bad communication with customer service and do absolutely nothing to help. The advisor said the best way for my internet to work is if I buy something which is £20 more for a month and that will help my faster become faster. That is just ridiculous, my wifis not working and they want me to pay more and most likely get the same problems as my other family members decided to take their advice and it didn’t help them 1 bit. If anybody is considering getting talktalk I would recommend you to definitely not to as you will keep having problems and it will really frustrate you like they have with me. I even told the advisor that the internet keeps playing up and it’s really frustrating as I willl be trying to work and it just goes of and stops working and it causes a big risk for my job. Another thing which is really frustrating is when your finally free and trying to relax and watch a movie or play video games the wifi will just go of or it will not work. I will never be using talktalk again and I recommend anyone else not to. My neighbours use virgin media and they have about 8 devices connected and whilst my wifi wasn’t here, I asked them for theirs and they gave me their password so for a few weeks my household was using my neighbours wifi which was a total of nearly 18 devices connected to it and not once did any of us have any problem. My neighbours were paying a couple of pounds extra but believe me it saved them the hassle and frustration I’ve been through with talktalk and that’s the company I will be going to now. Your welcome talktalk, you just lost another customer.
Reviewer
Toby
Location
St Albans
Date
04/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Absolutely SHOCKING customer service. Just avoid like the plague.
It seems I’ve had the same experience as many on here and OH how I wish I’d read these reviews before engaging with these incompetent charlatans!
I ordered future fibre.
I rang up to ask where is my installation to be told they cancelled my order!
So I reinstated it.
I then had to ring up again to ask where my installation was only to be told AGAIN they had cancelled my order!
I stupidly reinstated it.
I then had to ring up AGAIN to ask where my installation was only to be told AGAIN!!!!!! they had cancelled my order! For a 3rd time! And it was written on my account’s notes that I had reinstated it….but they had just done nothing!!!!!!!!
All of this with over an hour of combined sitting on hold.
I just can’t believe how bad they have been!
Reviewer
Jon
Location
Uk
Date
04/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Really bad service customer services don't understand there own system and can't help
Reviewer
Cleo
Location
London
Date
03/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
PLEASE DO YOURSELF A FAVOUR AND STAY AWAY FROM THIS COMPANY. Worst connection, worst customer service. You have to call them again and again to get things moving. Internet wasn’t working since 1 month. They sent 6 engineers. They charged the engineer who needed to repair the fault with 50£ on the next bill. No compensation for the total loss of services, despite the fact it was promised. Now the contract is cancelled. Finally. Worst nightmare. DON’T CHOOSE TALK TALK!
Reviewer
Radka Petrova
Location
London
Date
02/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful, unreliable broadband and customer service. Definitely worst internet provider I've ever been to!
Reviewer
N Ahmed
Location
London
Date
01/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Bad customer service and extremely dodge mis-selling techniques used mid-contract with offers of "free upgrades" which are not free and extend your contract. 8 separate communications (1 a doorstep visit) about taking up free upgrade but there is no free FTTC to FTTP upgrade on the phone number they say to call. Phone and webchat is useless - they will only tell you to restart your router if you have issues. Customer services forum is better for support but takes days/weeks to resolve service issues and has software problems of its own. Routers have had known issues for a long time but fixes are not forthcoming - normal people with no technical expertise will not be able to navigate these things. Bad ISP for the vulnerable, sick or busy. I have reported to ICO and OfCOM
Reviewer
Asim Khan
Location
Sheffield
Date
31/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away from talktalk, they throttle down speed after cooling off period
Unbelievable I signed up for 65mb it was fine within cooling off period as soon as cooling off period is over they throttled my speed down to single figure, i am IT professional i know how its done on servers and on switches, it’s outrageous I can’t even open a page, most pages a chached they will only show text no images because its not loading real time. Talk talk show some honestly when you make some promises learn to at least respect yourself, you are spitting on your own face by doing these shady trick, this is load balancing , why they do it? It’s because they have two shady sides, one to put more and more contracts, by making all sort of promises, then cooling off period, lastly a small bandwidth with huge number of customers increasing so that where their engineers are sitting there and trying to balance load, they can throttle speed it takes one command and no matter what you do, you will only get tiny amount of bytes, you call their customers service they will treat you like a fool, ask you to carry of stupid things, i guess its first line obviously they aren’t ccna or mcse etc they are just doing what they are told, i was with Vodaphone they do something’s sometimes but in 2 years it was perfectly stable most of the time. But this one in just two months, I can’t believe. I will report this to ombudsman, stay away from this company
Reviewer
Ciaran
Location
Belfast
Date
30/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
TalkTalk contacted my father offering fibre failed to mention that it was signing up for another 18 month contract only for me visiting he would have been signed up for another contract i told them he would not be renewing the contract since that call the internet has been slow and keeps going down i feel this has been on purpose as they didn't snag a pensioner who has been in extremely bad health for over a year im am now seeking legal advice on cancelling the original contract early as i feel they have tried to scam him
Reviewer
Rumyana
Location
Nottingham
Date
27/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse broadband service. I didnt have internet for 5 days. Very bad customer service. I will never recomend to anyone to use Talk talk.
Reviewer
George
Location
Southampton
Date
27/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a RIP OFF company, trying to charge me for a whole year contract cost for a phone line that doesn't even exist, Openreach engineer confirmed that there's no phone line installed in the premises, but talktalk still wants to charge me for it, extremely nonsense and super rude/poor skills customer service, just wondering what qualifications or skills dose talktalk requires to get a customer service job?!
Reviewer
Kenneth M Jones
Location
Meltham,Holmfirth
Date
26/01/2022
Comments:
Lost my telephone and internet connection on4.1.22.Rang daily as I amdisabled and 75 so the internet is my lifeline.Finally resolved on 18.1.22.Having been without telephone,broadband and use of Netflix for which I have continued I was dismayed when I was contacted and told that £5.04 would be knocked off my next bill.I have written to the CEO for his comments.
Reviewer
John worrall
Location
Rochdale
Date
26/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved properties in October (landlord sold the house so had no choice) and tried to cancel to be told that I have to pay £150 before I can cancel! I disputed this and the phone was hung up. I have tried numerous times since with no joy and finally got through yesterday, to be told it’s gone to collections, they put me through and then the phone line went dead!! Ridiculous
Reviewer
tomtucker09
Location
Belfast
Date
26/01/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I rejoined TalkTalk last summer via Quidco.
Plagued by constant disconnections, just as Working From Home was becoming a big deal.
Contacted Customer Support, must've wasted ~12 hours over 3 months (not exagerrating) being gaslit by the most unhelpful team of barely understandable dolts that ever wore a mic headset. They insisted everything was fine CONSTANTLY, even after the engineer visited and said otherwise (which they only sent after I spent many hours on the phone going through the same damn tests over and over).
They gave me the same stupid advice about WiFI being the issue many times - even when I established early on that all my devices are connected via Ethernet cable!
I finally got them (after more hours wasted on the phone) to waive the termination fee and let me leave for a competent ISP.
Incidentally, I was with them years ago also - back during the big data breach in 2015. Luckily no one stole my identity.
If you have no technical issues, then the speeds are decent. But you'll regret it if you ever have to phone them - they are simply the worst.
Reviewer
Paul
Location
Eastleigh
Date
24/01/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Two days ago I was told by Talktalk my new fibre broadband had been updated with a guaranteed speed of 25 mbps. Checked my speed today and it’s lower than it’s ever been, currently less than 5 mbps
download and upload. Total dishonest claims which sums up Talktalk service.
Reviewer
Kel
Location
Stirling, Scotland
Date
23/01/2022
Comments:
WORST COMPANY EVER. I'd avoid going with talktalk, especially if you don't want to be robbed of your own money. 2 months since I made the call to cancel with them and I received a letter charging me just under £70, saying I have to pay or it will be handed to a debt collector. When I called to cancel, I cancelled my direct payment (which was after when they should have taken money for that month) but because they couldn't disconnect me, till a month after, then they're obviously charging me for that extra month too but they didn't tell me anything about that, when I called them. DON'T GO WITH TALKTALK, SAVE YOUR MONEY.
Reviewer
Mike Chase
Location
Frodsham
Date
20/01/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I chose Talk-Talk through a recommendation from a friend for Home Based work, but after June 2021 they upped my Payments from £22 p/m to £25 to £27.50 p/m which was quickly corrected after I complained. But after receiving an email on the 18th January 22, offering a upgrade to my Broadband offering Full-Fibre with no changes to my contract as part of a nationwide service, but this wasn't the case. Once I contacted Customer Service they stated that I would have to change my contract plans. Which I declined, trying to get me to pay more than I am currently paying. I will be finding a new service provider in march when my contract plans end.
Reviewer
Sally
Location
Witney
Date
20/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst experience and service EVER Cannot wait to cancel my contract with TalkTalk!!! No internet, no connection due to installations taken place spoke to Talk Talk who expect us to wait another 5 days until an engineer comes out!!! Absolute joke of a service especially after being with them for years. But even asked what solution can TalkTalk provide and was told you can do this but talk talk can't provide this to you. Don't say a solution your business can't provide!!! Do not recommend this supplier at all.
Reviewer
Cecil Owens
Location
Northern Ireland
Date
18/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Stay away from this Company, they don't care about their customers, I am sitting at home waiting for an engineer to repair my internet, my slot was between 8am and 1pm, obviously no one came, this happened before, same thing, waited on an engineer, never came, I can't get through on the phone, you can't reach them, I am extremely frustrated, hope I can switch soon.
Reviewer
W Toms
Location
Wisbech
Date
17/01/2022
Ratings
Satisfaction
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Totally useless customer service, unfortunately can't give minus stars. Simple query that should have taken 2 minutes took an hour, 3 phone calls - cut off twice. Still no further forward.
Reviewer
James
Location
Berkshire
Date
17/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No broadband for 4 months, charged for every month. Charged for a missed engineer visit when we had stated that we wouldn't be home. Customer service teams were a joke, hung up on us three times in one evening. So dissapointed
Reviewer
Arpad Zsila
Location
Wales
Date
14/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company stay clear. They refuse to cancel contracts. The customer service agents refuse to help, at most they just pass you onto another advisor who then does the same thing until someone hangs up. All the agents say differnt things about the same query. Unhelpful. Frauds. Scammers.
Reviewer
Ludmila
Location
Purfleet - on- Thames
Date
14/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly, don't go to Talktalk. It
might be cheap but the service is so poor, is not worthed.
Just had a call from TalkTalk. After putting so many complaints through and informing them that I WOULD NOT renew my contract, they have now told me that I had to speak to one of their departments to "officially" terminate my contract.
I informed several times that I have spoken to so many of their advisors and told them that as my contract finishes on the 31st of December 2021, I would be leaving talk talk. The advisor told me that he "cannot see any notes". I even gave him the dates that I spoke to his colleague and told him to listen to all the calls, where I stated that I was not satisfied with this AWFUL service.
He tried to sell me other packages, and even went on to say that he would give me "the best deal I could ever get".
When I told him that I was not interested he started to say that it would take 30 days for the contract to be terminated and that I would have to pay, to "officially leave". I told him that I would not pay, as I had informed them since the 26th of November, that as soon as my contract terminated on the 31st of December, that's it. I am gone!
The advisor REFUSED to terminate my contract and hung up the phone on my face.
Talktalk is just the WORSE!!! Advisors are so rude, not helpful and always try to trick you. Talk talk does not respect customers wishes.
Honestly, don't go to Talktalk. It might be cheap but the service is so poor, is not worthed.
Reviewer
Lauren
Location
Dudley
Date
14/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Absolutely appalling and shameful service received from TalkTalk following the premature death of my father (the account holder for our family Broadband).
Overcharged for services; refused refunds for aforementioned charges; left on hold for over 45minutes and then cut off (on multiple occasions); promised call-backs that never came; sent paper bills that TalkTalk denied having any record of; fined for direct debit rejection charges that should never have been taken in the first place; sent a cheque for an amount significantly lower than promised; aforementioned cheque refused by bank due to being printed illegibly by TalkTalk.
Over 6 hours of calls and Webchats later, all we are left with is a bank account that’s lighter than it should be, a Broadband service that is substandard compared to other providers, and a significant amount of unnecessary stress and upset during what is already the worst time in our lives.
I would advise anyone considering commencing a contract with TalkTalk to strongly reconsider and choose another provider. Virgin Media and BT deals often work out cheaper with Cashback and provide much better Broadband service and Customer Support.
Complaint reference 220113-000331 if anybody from TalkTalk wishes to persue.
Reviewer
Ron Warrington
Location
Bonnyrigg
Date
13/01/2022
Ratings
Satisfaction
1.00 stars
Comments:
Don't deal with this company, I had no broadband for over a month and told me a pack of lies with one agent who actually hung up on me when I told him I was cancelling my contract.I put this in writing to them, sent an email to their CEO and have heard nothing from them. Absolutely appalling service after being with them from day one
Reviewer
Courtney
Location
Edinburgh
Date
09/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For anyone thinking of joining talktalk, don’t even bother. The company is a joke. Been with them
since July last year and have had nothing but problems the wifi doesn’t even work most of the time but a couple weeks ago the wifi completely stopped working so I called up again like I have to do nearly every month because of how **** their wifi is and they told me they would send out an engineer so they sent out this engineer (keep in mind they are not aloud to charge me unless it’s something I’ve done wrong to make the wifi stop working) the first engineer they sent out showed up came in told me there wasn’t a problem inside it was outside then literally went outside in his van and ****** off and I received a text telling me it had been fixed
Reviewer
Brenden Day
Location
Merseyside
Date
09/01/2022
Comments:
Hi all, This company cannot supply a broadband connection at all and when you try to ring them there closed so you will have no internet at all all night until the morning when they open. There rude on the phone and over talk you then threaten you if you cancel they will send bailiffs round to collect the full contract money. Please guys stay away from here it’s for you and your childrens best interest.
Kindest regards
Brenden Day
Reviewer
X
Location
Uk
Date
08/01/2022
Comments:
DO NOT SIGN UP
4 months in desperate to get out.
Internet speeds falsely advertised. 11 weeks before manager calls following complaint.
Believe it or not I have to complain about my complaint.
If you have issues your home and devices WILL be blamed!
They could offer free service and it still be too expensive!
Dial up internet was better!
Reviewer
Emma
Location
Alton
Date
06/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the worst company I've ever had to deal with. The broadband speed is a joke, the customer service even worse - you can't hear what they're saying on the other end of the phone the line is so bad - It's just awful! Use TalkTalk at your peril, you have been warned!
Reviewer
Kazem
Location
M8 5xn
Date
03/01/2022
Comments:
A very fraudulent company, a counterfeit service, a very low speed, a very low speed are disconnected from the internet in twenty-four hours. Irresponsible, they are not friendly, they do not help, their quality is also very low.
Reviewer
Davies
Location
milford haven
Date
31/12/2021
Comments:
For over two months I have been complaining to talktalk about slow and unreliable broadband. Eventually sent me a new router. Now (when internet is working) download speed max's out at 1.8 mbps and upload runs at 0.8 mbps. No signs of receiving better service so a switch is on the cards for 2022. Any reccomendations gratefully received. I now report state of play 31/12/21.:- It is now three months since I have received even a near sattisfactory internet service from talk-talk. I have been given a new router which offers equally as poor results as the old one. The help and assistance offered by the talk-talk services has proved to be of no help whatsoever and one of the operatives even had the audacity to offer me a derisory £5.00 to compensate me for the inconvenience. My Christmas chats with my grandchildren who live abroad has had to be done on my mobile and my New Year chats will have to done likewise. Speed tests are still running at 1.8 mbps download and 0.7-8 upload. My son switched me from SKY to talk-talk for the same I'm having now and advises that I change again but he is not living locally now, hence I am still paying for a "SUB-STANDARD" talk-talk service. PLEASE! Can anyone advise?
Reviewer
Zain Hall
Location
Cornwall
Date
31/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the worst providers ever. Stay away from Talk Talk. Have spent four months trying to get the proper package that we agreed on in the contract after it started. When an engineer finally came to visit, I wasn't informed and spent more than 48 hours without wifi while constantly calling them and using up data
Reviewer
Beca
Location
Cornwall
Date
30/12/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
It actually works, even in bad weather. So happy to finally have an Internet source that actually does what it's supposed to do.
Reviewer
Armando
Location
Brighton
Date
29/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the worst companies ever had to deal with. Their internet it’s shocking have to always reset it. Soon should finish the contract and leave this horrible company alone. They are absolutely useless
Reviewer
Ryan Thorpe
Location
Buxton Derbyshire
Date
27/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since the first few weeks of changing to talktalk I have had connection issues. I’m now two weeks with little or no broadband and I keep getting fobbed off with “an engineer is on their way”. Working from home isn’t possible at the moment and good old crimbo with two kids is a pain without broadband. Go to BT, at least they have a backup 4g option.
Reviewer
Nitinkumar
Location
Manchester
Date
24/12/2021
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
1) Without knowing us they keep increasing monthly charges.
2) Try to make fool to engaged with them for next contract without saying it but says benefits in phone which is actually not any change in the speed.
3) customer service is worse. Sent engineer to fix disconnection issues but he did not do anything and said stupid reason and charged £40 which is not fair at all. No refund as well.
4) in my area speed never goes more than 70mbps
5) if you get any issues in internet , customer care nothing do apart from your router restart . No make sense
Reviewer
B Davies
Location
Hakin, Milford Haven
Date
23/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For over two months I have been complaining to talktalk about slow and unreliable broadband. Eventually sent me a new router. Now (when internet is working) download speed max's out at 1.8 mbps and upload runs at 0.8 mbps. No signs of receiving better service so a switch is on the cards for 2022. Any reccomendations gratefully received.
Reviewer
Nadim
Location
Manchester
Date
22/12/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
2.00 stars
Comments:
This is not on the whim review. I have been a TalkTalk customer for the last 2 years and these are my final thoughts.
They have some of the lowest prices for broadband and telephone lines. But if you are someone who regards customer service as an important part of your experience, or expect their technical people to HAVE technical knowledge or DO NOT expect a telephone provider to have a noisy and crackling customer service line, then look away and look somewhere else. TalkTalk is not that company.
Their staff would lie to you, give you confusing information and follow it up with a different set of information in an email. In the past two years, I've been on the phone with them about 5 times for different problems and every time I was on the phone for anything between 3 to 5 hours (which is like a whole day) because I had to bang my head against many brick wall before they could understand or resolve my issue.
I don't know what other companies are like. They all promise the world I guess but how much they deliver I can't say. But I CAN say for sure about TalkTalk that they don't deliver their promise. If nothing goes wrong in the service then your ok but it if it does then you will know what I am talking about.
Reviewer
Zoe Hunter
Location
Chesterfield
Date
22/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Overall absolute rubbish, the broadband package i am on is Fibre 65, supposedly download speed of 65, i get around 30-32 which is slower than it was with Sky, who i was with last. And Talktalk TV, when i rang to go through setting up the TV box with them they refused to help as i had bought myself a box that records broadcasts (not just views them), and even though the box i bought was a Talk Talk box, branded and labelled Talk Talk they refused to help as it wasnt the box they had provided for me. I tried tuning the TV got 10 channels, they advertised around 80 channels, so not even bothered doing that, their tv reciever is sat its box waiting to go back once the contract is up! As soon as my contract is up i am leaving them and wont go back that's for sure
Reviewer
James
Location
Buckhurst Hill
Date
21/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the worst broadbands I’ve come across, customer service is shockingly terrible, the guy I talked to had no idea what he was doing and could hardly understand what I was saying, (I’m english), I’ve been waiting over 2 weeks for my broadband to get activated (I work from home so it really effected me), they told me I needed emails and such so they can contact me but how am I suppose to do that when my internet isn’t activated, to be honest I’ve never had a worse experience than this and honestly is not worth the time and money
Reviewer
Stuart
Location
Poulton le Fylde
Date
19/12/2021
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with Talktalk for a long time. Upgraded to FTTP with 3 months free. They are convinced I am still on normal broadband. They keep crediting my account every month with random amounts that is always more than I should be paying. I have tried to tell them about their error but they tell me I am not on 500Mb speed only on 35Mb. At the moment they are paying me to have a 500 Mb connection. Well I am not telling them again. Free FTTP 500 Mb connection. What's not to like lol.
Reviewer
Agata
Location
Nottingham
Date
17/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Talktalk’s customer service is shocking! Called them like 4 times in the past week And they still haven’t resolved the issue!!! I tried to get my new super fast fibre internet installed had an appointment on 7th of december got a text day before that my order has been delayed, gave them a ring and I have been told they moved my appointment from 7th of december to 9 th and that I don’t have to be at home….absolute joke ! The same day I got a message saying engineers could Enter my House without a permisson well DUH… I did mention to talktalk member that I wont be at home between that time be he kept repeating I don’t have to be!!!!!!! On third time they told me to book a new appointment next day so I called and I been told to Call after 16 th of december!!! I was fuming I am going to cancel my order as I Lost my patience at this moment and I will not extend my contrAct !!!!!
Reviewer
Sebastian Sirbu
Location
Derby
Date
16/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
First time I signed with them things were decent(with wi-fi drops pretty constant). After I changed address they started acting incompetent. From the booking, in which they misjudged me not needing an engineer, after which they kept going with it for almost a month(postponing).
Since almost 2 months ago I have to pay extra money out of my pocket to get extra data so I can hotspot, I get about 15-20 minutes of the WORST Wi-Fi you can get, after which I need to go back to hotspot.
They are utterly useless and unreliable and such a pain
to deal with. Please, stay away.
Lost so much more extra time and money because of them.
Reviewer
Steven
Location
Hertfordshire
Date
15/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
We have had enoughof dealing with this company. Customer Service based in Durban S.A. Best described as Bolshy, Unhelpful, Arrogants, timewasters. Even a direct email to their CEO Tristia Harrison resulted in no action. Contract cancelled.A fish rots from the head down.
Reviewer
Shaun
Location
Scotland
Date
14/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Been with talk talk for 18 months not the faster speed but very reliable . End of contract coming up gave a months notice and was told I need to pay another months joke
Reviewer
emma
Location
Hampshire
Date
13/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Terrible service. engineer came to house - agreed there was a problem but went away and did nothing, no record on our account of his visit. A month later have spent 2 1/2 hours on phone to customer services. DO NOT USE TALK TALK
Reviewer
Very unhappy customer
Location
London
Date
09/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Absolutely shocking customer service was ment to have engineer come 23rd nov no one turned up then they have the front to charge me extra for services equipment still in boxes so can’t of had any extras I’ve spent 4 hours trying to cancel ment to have had 2 calls back nothing very very poor don’t deserve a star
Reviewer
Alex Reed
Location
Northampton
Date
07/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Is the worst Internet provider
They are scams only care how to take your money and the Internet is rubbish I'm so sorry to leave the BT for them thinking that I will save money! Same on them
Reviewer
Michelle Hallam
Location
Bradford
Date
07/12/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Been with Talk Talk now about 8 months. I will not be renewing my contract when its up. Internet speed has always been slow. I had no internet for 4 days, I couldn't get through to anyone over the weekend, just kept getting a message saying closed even though it was within opening hours. Had to take annual leave for engineers to come out. Open Reach came out and they were great, sorted the internet which took some 6 hours but they sorted the fault which was the line outside. I have just spoken to someone in complaints who refused to pass on my feedback regarding my complaint in that I wasn't happy with £20 knocking off my next bill. She didn't understand or appreciate 4 days without any TV or internet access along with having to take a day of leave. I also pointed out that I struggle to get internet in one of my bedrooms, signal isn't strong enough, she wasn't interested and quite frankly was rude so much so I told her to keep the £20.
I will be going back to Virgin when I am able to.
Reviewer
Djamel hami
Location
Aberdeen
Date
07/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worse customer service in the world . I call them Depression .
Don't waste your time and money.
Actually if you have universal credit. You can get cheap broadband from BT .from £15
Reviewer
donna smith
Location
Glasgow
Date
07/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had broadband in my old address and was on the phone to them a few times as speed was dropping,but everytime it was ok on their side!then it went back up
Reviewer
Tomas
Location
London
Date
06/12/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Terrible service. Leaving this provider is the hardest thing you can do.
Reviewer
Sharh
Location
Stoke on Trent
Date
04/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never sign up with Talk Talk. They lie to you if you ever get to speak to an agent. I could not get my router to work .. their fault. So I cancelled after spending 5 hours on the phone and chat. They promised full refund now after paying for a month I cannot get my money back. They have terrible customer services .. highly trained in fobbing you off and lying. Talk Talk are just crminals who steal your money. Be warned DO NOT SIGN UP WITH TALK TALK
Reviewer
Jamie hanley
Location
Cramlington Northumberland
Date
03/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband I’ve ever had in my life what an absolute joke. I have never made a review for anything in my life but this is insane. Even with nobody in the house it is so bad on any console no wonder it’s so cheap can’t even use the thing and if there’s more than 4-5 people in your house just forget about even trying to use it
Reviewer
Mark
Location
London
Date
03/12/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I love TalkTalk
Reviewer
David
Location
Scotland
Date
03/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Broadband speeds were below minimum guaranteed and service intermittent. Upgraded to direct fibre, delays during set up, disconnected after 1 month due to poor Talk Talk administration, customer service advise account did not show direct fibre, majority of customer service agents not trained in direct fibre. 12 days without any internet. No feedback on progress to resolve, no compensation yet.
Talk Talk management advise, 'call us back if you still don't have the internet in 4 days'
Truly abysmal.
Reviewer
Ludmila
Location
Essex
Date
02/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been a TalkTalk customer for a year now, but this week i feel like I had enough.
This week, since Monday my internet has just been HORRIBLE!!!
I have called talk talk everyday of the week, and They still tell me that "everything is fine qith my line". So why is my internet not working??
I cannot wait for my contract to finish so I can leave this horrible company.
Please, do not go for talk talk. They might be cheap, when compared to other companies. However, the issues and headaches you will get... Is just not worthed.
They are rubbish!!!
Reviewer
Stacey
Location
Brighton & Hove
Date
02/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
The worst customer service I have ever experienced from any company. I was having problems with the service since the summer. I was most recently without internet access for a week a half. The customer service representatives are just reading from a script and their policy is not to send anyone out until you've gone through a list of checks to your home set up, even if that is obviously not the problem, and a lot of the questions they asked I was unable to answer due to lack of technical knowledge. In the end my son told them I had special needs so that they would send an engineer out. It was the only way we could get them to send anyone. The problem was not properly fixed and after a few months of unreliable service, the internet packed up completely. After a week and a half with no service, I was eventually told that I needed a BT engineer to come into the house, and was invited to book an appointment via their electronic booking system, which I made for the following morning. I had to arrange to take time off work as you can only book a 5 hour slot, which is incredibly difficult as I am a teacher. When it got to 11.30am and the engineer hadn't arrived I called customer service just to check they were coming. I was told that the appointment was booked on the system and that the engineer would defintely be round by 1pm. Nobody came. I phoned them again and then had a half hour argument with the customer services rep who, after I'd explained the situation several times, kept repeating that 'if the engineer needs to access your home they will contact you to make an appointment'. I kept saying over and over again that that had happened, but he would not aaccept it. I asked to be put through to someone else, but he wouldn't put me through and was becoming quite confrontational. I asked to be transferred to someone I could complain to and I was then placed on hold for about 10 minutes. After that time, the same customer services rep came back on the phone and told me that there had been a time lag and that the appointment I had made on the electronic system had not been logged and that I would have to make another appointment. There was no apology. I explained that it was almost impossible to take time off work and that it was unreasonable to expect me to wait in for another five hours the next day, but he wouldn't even answer my concern and kept repeating what was on his script. In the end I had to accept another 5 hour appointment to get the situation resolved. It was a very stressful and frustrating experience. I would never sign up with this company again and I'm just waiting for my contract to finish before moving to a provider that has more respect and consideration for its customers.
Reviewer
Mel
Location
London
Date
02/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most despicable company I have had the misfortune to deal with, crap service from people who don't care, many lies, engineer doesn't turn up, engineer didn't showup, the CEO office is a joke, they simply don't care and want to have to do as little as possible if anything at all, CEO Tristia Harrison will not even bother to answer and doesn't seem to care, according to Ofcom, time and agin they get more complaints than any other provider, do they care? NO FOR SURE
Reviewer
Tatiana Lino
Location
London
Date
01/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid this company at all costs!! The internet connection is rubbish and they don't remind customers about giving 30 days notice if leaving, so at the end of the contract they automatically renew it and expect you to pay a higher rate for rubbish internet. Manager who dealt with my complaint was also very unhelpful!!
Reviewer
thomas
Location
KING'S LYNN
Date
01/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I joined talktalk , I cancelled on the second day as there is no internet , But they send me a bill after cancellation .The reason for bill is the service was apparently live .That`s why I have to pay the bill. After more than 30 minutes argumentonly they waived the bill.Appaling customer service, rude and arrogant customer service people don`t want to disclose their name .Don`t join with this company.
Reviewer
Janet jones
Location
Southampton
Date
28/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm write on behalf of my sister who has autism, we needed broadband for video calling for her,tried to set up but modem was not working ,tried to get in touch with talktalk for help,they were not interested, arranged engineer at a later time of the day , but turned up early when she was not home and charged her for not being home ,after many phone calls and online chats ,with no live broadband from day one ,still charging her each month, 5 months later for a service she has never received, customer service very poor ,spent over 5 hours in total on chat and got no Where, just waist your time ,my advice never go with talktalk absolutely awful.
Reviewer
Dave
Location
NOTTINGHAM
Date
26/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Can't believe I let talk talk convince me to have a so called up grade , wish I do not bothered .
Reviewer
Stacey
Location
North Wales
Date
26/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never sign up to Talk Talk!!!!!
Disgusting customer service, lack of communication. Shocking how a company this big can be run so poor. Terrible speed, no help or support.
Reviewer
laurie bellamy
Location
London Bermondsey
Date
26/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
broad band fitted 22/11/2021 its so slow no its ridiculous . my other broadband is 15 times faster what the hell
think I’ve made a mistake by having this fitted its crap . so went to cancellation team told you got 20 cooling off period but told my 20 days are up for some reason, want to charge me £260 to cancel only been fitted for 4 days
the 20 day start from when you ordered and not when its fitted,
so my advice don't go for talktalk
it's so slow
Reviewer
Nihal
Location
Solihull
Date
25/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I wouldn’t recommend this company at all because the broadband was unreliable and keeps on dropping.
When the contract came to an end I tried to renew it to a new contract with cheaper deal but they declined. I have therefore ordered another company to take over my contract but they called me again to say that they will give a new cheaper deal but I have to cancel the contract first with the other company. So I believed them and cancelled my new contract then was waiting for the better to come back but unfortunately nothing happened. I tried to complain but they said they haven’t promised me anything.
They are liars and thieves. I can’t believe that a big company like this would use this cheap method to fool people to stay with them.
Reviewer
John
Location
Sunderland
Date
24/11/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
poor reliability will drop out for no reason. Voucher not received then told can not have replacement as time has went by
stay away will move when contract up
Reviewer
John connolly
Location
Glasgow
Date
24/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Just renewed my contract as busy and no time to shop around wish I had looked around, been with talk talk for a few years so decided to continue contract, got bill charged for TV box which I've never had and also 13 pound charge for keeping same contract when I enquired was told you changed contract I said no I carried old one on also said do you not watch TV, I said yes on my sky box. Customer service diabolical usual I must speak to my invisible manager, told them to cancel it all, cannot you only get 2 weeks then will charge you 230 pound cancellation fee, for a long term customer I find this atrocious and advise anybody looking at talk talk look the other way as I could not recommend this company ever again
Reviewer
Daniel
Location
Knebworth
Date
22/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slow, too often not online, terrible customer service, unreliable and expensive
Reviewer
Abid
Location
Leeds
Date
22/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Very poor service and reliability could not provide the service but still charged me with a cancellation fee took me 3 hours to get through to retentions department I was fuming spoke to maybe 10 different people cut off 3 times really unprofessional company stay away go to sky worth the little extra for the customer service that they provide I'm really upset that they charged me for wanting to leave early because it was not working in my daughters bedroom really stay away people I would not like you To go through what I did
Reviewer
owen
Location
haywards heath
Date
22/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolutely awful, the internet constantly drops out, and when it doesn't drop out its disgustingly slow. clearly false advertising saying they have great speeds etc etc. My family have been with talk talk for a while now and likely going to go for Virgin Media once the new Fibre Optic stuff is activated in our area. Talk Talk feels like a cash grab and their customer server is trash.
Reviewer
stephengo
Location
London W11
Date
19/11/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
2.00 stars
Comments:
What a shambles. Despite paying for their top service which, when it works, delivers 150MB download, it consistently breaks down, usually during a time when I most need it. And when I do manage to get through, they always sound so surprised. I will definitely be moving elsewhere as soon as our contract ends. My only worry is ...are they ALL as bad as eachother?
Reviewer
Disappointed.
Location
Isle of Wight
Date
17/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The general consensus is supported.
The comments made by Reviewer "Spiros" share my opinions.
Customer Service is pathetic, overseas reps. quite unintelligible and ill informed.
Intermittent Router a regular feature. Charges for unsolicited "engineer" attendance follow complaints.
Reviewer
Jade
Location
Basingstoke
Date
17/11/2021
Ratings
Customer Service
5.00 stars
Comments:
I left a review on here last week and continued to call and get awful customer service being out on hold for over an hour! But today I finally got hold of a lovely lady who sorted the problem quickly and was so helpful thank you Maya thought you deserved a good comment as you seem to be a rare person on this team
Reviewer
J P Clarke
Location
London
Date
17/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Worst company, do not use. All operators are foreign and do not understand requests, did not cancel my account, accepted the fault. Then to me it was resved, only to pads to debt collectors. Despite my sharing transcripts of conversation where error was accepted. Claimed I disconnected in contract when transcripts accept I was not! Ended in a judgement against me, despite sharing all the inof. Plus- APPALLING Internet connection! The worst in UK.
Reviewer
Alex
Location
West Midlands
Date
17/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Trying to get issues resolved with customer services is a nightmare - they bounce you from department to department where you have to listen to same scripted speech in some vain attempt to beat you into submission to stop you from contacting and making a compliant - AVOID AVOID AVOID
Reviewer
clare
Location
Oswestry
Date
16/11/2021
Comments:
Dreadful customer service, changed my plan without authority. Line faults were attended by sub contractors who had not got a clue. Blocked my phone line for no reason and they could not explain, be prepared for customer service calls to take hours and hours to get a negative response
Reviewer
Len Johnstone
Location
Durham
Date
16/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was setting up broadband on line with Talk Talk, i picked a package £27 a month that included a £100 amazon voucher. half way through i was promted to "upgrade" to the amazon package wich included a new 4 gen speaker. i believed i was being offered this and the voucher for an extra charge of £5. However i later found out that the speaker was only worth £40 so losing £60 worth of benifits and paying an extra £5 a month for the pleasure. now talk talk are refusing even to send me my speaker saying they have no record of the offer. Do not use this company - i am now stuck in a contract and overpaying for the privlage - please stay away from these crooks
Reviewer
Irina
Location
London
Date
15/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible broadband speed. Terrible customer service.
Reviewer
michael mouse
Location
tyneside
Date
15/11/2021
Comments:
I have the record for one of my problems 30 hours on the phone,it was actually more,, i now have tinitus, after 20 years i know all the sly moves, everyone knows about them, some have left and had to pay massive bills to get rid of the nightmare, they are all liars, and TalkTalk had to pay 200 Million for plundered accounts, they were fined a pittance of 4 million, so your account is in poverty stricken Countries, the indian call center seems to be gone now, all these call centers have had to pay back millions, they keep it under cover, i leave very little in my bank account, your money is safer under your matress, beware of all foreign call centers, you can knock on the companies door here, bot not thousands of miles away, watch BT, they will sign you up with a posh English voice, then when you want help, lol, yes you guessed it, if your the nervous type stay away, you may end up in a Mental Hospital, you might find that changing your mind on joining will cost you, leaving can be expensive, you never warned them and never gave your 30 days notice, or, there is a charge for a paper bill, the list is endless, NEVER JOIN THIS COMPANY.YOU HAVE BEEN WARNED.
Reviewer
Steve Winder
Location
Hopwood Heywood
Date
12/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have been with this company many years. As of late I have had a need to contact them over an issue with their mail service. ALL my folders were wiped clean including some important files I needed. Over the last 7 weeks despite my using their Chat (Joke) i have emailed them & done the dreaded phone call on 3 occasions. Each call lasting over 1 hour & ALL to no avail?? Their customer service is a complete joke & would be laughable if it wasn't so infuriating! I have had enough of this incompetent untrained agents & come my renewal ---I will be leaving this service for good!
Reviewer
Jade
Location
Date
09/11/2021
Comments:
Absolutely terrible, WiFi never worked awful customer service, when trying to sort issues with the service they hang up on you or move you from place to place no one actually helping. Wouldn’t use them again if you paid me
Reviewer
Susan
Location
York
Date
09/11/2021
Comments:
Awful company - we have now been without internet for 3 weeks, both my partner and I work from home and have been out of work for 3 weeks due to this!!! No support was given, appalling customer service... each time I call, it cuts out. Each time I email, they apologise but do nothing about it. Will never go with this company again, they have caused me so much stress these past 3 weeks. Severely lacking in communication and customer service skills! Steer well clear of this provider.
Reviewer
muhammad tariq
Location
glasgow
Date
06/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very bad customer service especially change of owner ship department and customer service department they are not know what they are diong and their staff is very untrained
Reviewer
Ramzy
Location
Middlesex
Date
05/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where do I start? I have been with talktalk for many years, last year had daily disconnections, sometimes, unable to connect at all, 3 weeks waiting for an engineer who never showed up or even bother to call, what did this disgusting company do? They ACTUALLY PENALIZED me not once but TWICE, I am one of the "vulnerable " customers they always claim to prioritise, having a heart condition, what a joke, all lies, they screwed mw in every way possible, left me for months with crap connection, stole from me for the engineer not showing you, lied to me again and again, I explained my stituation on talktalk forum for everyone to read, not one single person from talktalk apologized or offered to help, I did get an email from an employee of CEO office by the name of Mucklin promising she would do her best to resolve the matter, all lies, only she had NO INTENTION of doing anything but she gave a contact number knowing full well she had absolutely no intention of talking to me, I called her numerous times, left so many messages, not a single reply, everytime I called her I had to listen to her voice recording that "her priority is vulnerable customers" she was saying this with a straight face while crapping on one, THIS IS TALKTALK, THIS IS HOW THEY TREAT VUNERABLE CUSTOMERS, not only that but she actually complained that I was sending too many emails, she was crapping on me and she wanted me to keep my mouth shut to make HER life easier so she doesn't even do the job she is getting paid for, you couldn't make it up, never ever have I experienced such evil for any company before, NEVER, even cowboys would be ashamed but not talktalk, god knows how many times it was named by Ofcom as the most complained about provider in the UK, but they don't care, the CEO is Tristia Harrison, don't expect any help from her, she doesn't give a s***, she is sitting pretty and laughing all the way to the bank, no one cares about the customers, "vulnerable customers" get crapped on, I curse the day I chose them as my provider, I urge customers who have been treated to review them on Trustpilot.
If this is the way they treat vulnerable customers god help their healthy ones, unless you experience this yourself you would NEVERbelieve that a company in the uk can behave like that, it is THE COMPANY FROM HELL.
I left this disgusting company recently, they assured me at the time I would continue to be able to access my talktalk email address after I left, more lies, almost certainly deliberately they deleted my email, I can only access the last 14 days, it wasn't enough what they put me though I had to be punished some more, I explained to them that I have health issues and that I need to be able to access my emails and that I was paying extra for this, but those callous people don't care one bit, no reply from them.
Reviewer
Robert
Location
Edinburgh
Date
05/11/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up for 100mb/s download speed and pay a fairly reasonable price for it. That is, if the wifi was anything like the 60mb/s guarantee. Every time I have run a speed test in the month since I got it, the speed has been more like 10mb/s and that's without the constant cutouts
Reviewer
Algis
Location
Southend-on-Sea
Date
05/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband speed. Promised as per contract and what I get - it is just joke. And that already over year. Customer service don`t know what they're doing. Worst company I've ever been with.
Reviewer
Spiros
Location
Kensington
Date
04/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please stay away. They have made the past one of the most stressful. Especially during the WFH. They always say nothing is wrong on their end. They send engineers and charge you if there is nothing wrong on your side. This has happened 3 times so far. So apparently our problems are imaginary.
Their support is bad. Router needs constant restarting every other week. Frequent random blackout. Never getting even close to the speed we are paying for.
On top of all we dont have internet every Sunday 00:00 - 01:00 and they are doing nothing about it.
They are saying that they cant see the issue and call them during the issue, yet they dont have support during that time. WHAT A JOKE.
Reviewer
Sarah
Location
Surrey
Date
04/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I missed payment on my bill by 2 days the restricted my services on Sunday. I paid Monday morning at 8:30am my wifi still hadn’t been turned on so I spoke to somebody on the online chat and they assured my that by the end of the day my wifi will be reinstated. It got to 7:30 and nothing I went onto online chat again and they then told me they’d raise and escalation as there’s a bar on my account and that it can take 24-48 hours i waited until wednesday, still no wifi, I called and was on the phone for 2.5 hours being passed from one person to another none had a clue what was going on and when I asked for a manager they couldn’t get me one I had a text on Wednesday morning saying the manager would call me that day between 2-4pm I had no phone call then when I brought this up to them they said no it was for the 4th but on my text it clearly stated the 3rd/ the women I spoke to literally didn’t have a clue what she was doing she even admitted she didn’t have a clue. Talk talk hire people who don’t have half a brain on what to do and now they have whacked my bill up to £107 saying I hadn’t paid last months which I paid Monday and demanding payment for this month early which I am not doing! I will be changing networks to get away from this shambles of a company! If your thinking of joining steer clear! Awful rude customer service and they don’t have a clue what to do half the time!
Reviewer
Jen
Location
Uk
Date
03/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Changing providers and moving to talk talk was the Worst mistake I ever made! When the broadband worked (occasionally) I got speeds bellow the ones promised, the internet constantly buffers and can’t even make it through a 20min period without cutting out, I was also promised a 12 month free prime subscription which never arrived and when I rang about it they just sent me an article advertising the offer and still didn’t receive the offer, during the 7 months I have been with them I’ve been completely without internet three times. They are slow to answer the phones and when they do they Are clearly reading from a script and have no idea what they are talking about, I’ve left them early and am currently looking into not paying the cancellation fees as they didn’t provide the promised service or the deal it was meant to come with, do not use talk talk it is terrible
Reviewer
Denise Mcleod
Location
Midlands
Date
03/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful just Dreadfull customer service and product.
This is the worst phone company I have ever been with. They wont let me pay my bill by DD, as the a/c is in my ex's name and they dont appear to be able to change that......(AFTER 2 YEARS), they send a bill 3 days before it is due and I have to pay by phone and the last 2 months i've been on holiday on the Due date so been charged a ridiculous admin fee for late payment (twice my normal bill), they add 'extras' without telling you and charge you for them and wont refund. It takes ages to speak to anyone on their enquiry line and when you do they have no idea how to help and worse of all when you register a formal complaint ( I have registered 3!) They simply do not respond. STAY AWAY FROM THIS COMPANY I am moving phone supplier net month hopefully - PRAISE BE. What shocking customer service, What a rubbish company.
3/11/2021
UPDATE
Did you see the reply they left below? Well I did contact them on facebook today (3/11/21)..... and they have replied sending the links for ME to do all the chasing via an account that I DONT HAVE because they cant change the name on the account to mine. They want my account details to verify who i am , but I DONT HAVE an account because its in my ex's name, which is the whole point..... They have also sent me more links to the complaints process i have already been through 3 times. BUT STILL I have had no response.
They need to 'check my security' via my signing on to their system with my account. BUT I DONT HAVE AN ACCOUNT SO I CANT!!!!!!!!!!!
They could of course RING ME on the phone line that they charge ME for, to check my security, but NO..... they just send me links that dont work, and I cant use as I DONT HAVE AN Account.
All they do is fob you off, send you links that don't work, and FIX NOTHING.
Most unhelpful company ever.
Reviewer
Leah
Location
Rhondda Cynon taff
Date
01/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst company I have ever been with. I DO NOT recommend it. I took out wifi 3 months ago and 3 months on I still have no internet connection. I spend about 3 hours a day on the phone and chats trying to sort it out but still nothing. I’ve had about 6 engineers out and nothing. They’ve still been charging me extortionate price every month even though I haven’t been able to use the services and then when I ask for them to refund me, they tell me they can’t! The list goes on! Absolutely usless!!!!
Reviewer
nafeesa
Location
west yorkshire
Date
01/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the worst company ever. over charging and when i decided to leave them i rang them and they would transfer me to different departments and no one would sort it out for me! when i explained to them theyre just transferring me on they decided to cut me off the call! bearing in mind i was on the call for over 30 mins and been ringing for over a week and the same thing kept happening! all the staff was so rude all they wanted was me not to leave talktalk for the money! they dont even know how to do their jobs properly i decided to ring in once one and thankgod a very nice lady called courtney who had just started answered and sorted my problem out! if i would rate this brand less i would! never going back to this crap company!
Reviewer
Jacky
Location
Stockton-on-Tees
Date
31/10/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible broadband service. Terrible customer service. No understanding of customer needs and wants. Wish I never signed up with them but thought as a big company they would be decent. Stay away from them
Reviewer
Oivia
Location
Todmorden
Date
31/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give a 0 I would. Me and my partner have been with talk talk for over 2 years now and we've had nothing but trouble! Firstly, our internet Wouldnt connect displaying a orange flashing light, after contacting the call center and having to pull apart the connection box, they decided to send a new router out. Which worked perfect for about 3 weeks, then it happened again. After spending 2hours on a live chat to be cut off before any action was taken, we decided to ring them which took over an hour! So after 3hours or phone calls and live chats we asked for an engerieer to come out and was told if there was a problem caused by us we would be charged £65 for service charges. The engerieer came and was gob smacked with how eroded our connection box was due to it being so old. We have no just discovered we have been charged £65 for the service charge, despite the problem not being our fault at all. After all of this, we asked for a refund for then £65 taken from our account and money knocked off our next bill due to us not having internet access for over 2weeks which they declined doing either. Usually wouldn't bother us, but due to the current pandemic we are all going through, me and my partner are currently working from home so we rely on having internet access! Would NOT recommend, stay away!
Reviewer
123
Location
Kent
Date
30/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have lost WiFi since 19th October and it’s still not back yet (30th October) it also went down for 72 hours in September. They’ve been useless this time the delays occurred as they said they sent out a test router (they didn’t) then they said they sent out and engineer so I waited another 3 days (they hadn’t) they’ve cut me off twice on chat once just now when I tried to confirm what time the engineer would come out (mostly to ensure it was actually booked this time) and earlier when I asked for money back and the process for requesting this. Crap service, not particularly rude just useless. I would never recommend and will never go back.
Reviewer
Jim P
Location
Durham
Date
30/10/2021
Comments:
Been with Talk Talk since they took over from Aol. You will notice the price is never the same every now and then a couple of quid is added.Last bill they added £1.36. Contract ended on the 24th. I was paid up to the 27th. I was dissconected from all there services. Got a final bill asking for£36 even though i have no servicers from them. Woman manager from call center in India needs sacking the lies she told you would not believe.She told me my line speed was what i should be getting. Everything was fine.I said thats strange? I had been dissconected. So i told her she was wrong and is lying. She came back again and still insisted everything was ok. So i sent her the screen shots. Pause for a minute. Passed too another liar. That all this company does is pass you around in the hope you give up.
Reviewer
Ian
Location
Reading
Date
29/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please avoid this company at all cost, they are absolutely useless.
My internet service packed up 12 weeks ago.
I have phoned the so-called Customer Service desk so many times, I have lost count. All the operatives do is ask you the same questions and perform the same tests over and over again (if they don’t just hang up on you!). I have been visited by QUBE and Openreach engineers several times and all they do is run the same tests and check the equipment over and over again. On one occasion they sent me a new router and this made no difference whatsoever. They seem to be thoroughly incompetent or unwilling to fix this problem. I’m tired of being lied to or just hung up on by these cowboys.
Reviewer
Ramzy
Location
London
Date
29/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not only uttter crap service but despicable treatment of vulnerable customers, truly a company from hell, they left me for months with crap connection, made wait 3 weeks for an engineer who never bothered to turnup and INSTEAD OF COMPNSATING me like they were supposed to they ACTUALLY PENALISED not once but TWICE, it really beggars belief, this a company that is ALWAYS cailming that it prioritises vulnerable customers, I am one (having a heart condition) they not only couldn't care less, they couldn't stop crapping on me, their incomptence is only surpassed by their callousness, truly a company from hell.
Reviewer
Philip
Location
London
Date
27/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
TALK TALK IS WORST COMPANY EVER, THEY ARE SCAMMERS. CHARGING FOR SERVICES NOT PROVIDED.
I joined AOL telephone and broadband service in 2002 ad was with them until the service was taken over by Talk Talk @ 2014? My service was automatically transferred to Talk Talk following that takeover.
Within a few years, @ 2016, the service got worse and despite repeated complaints of intermittent & permanent loss of service to both telephone & broadband (sometimes for days or weeks) Talk Talk failed to take effective action to remedy the situation. Meanwhile they continued to bill me each month. Sometimes they will give me £5 credit as compensation!
I terminated the contract in 2019 after repeated warnings of my intention over the course of at least one year. Talk Talk were unhappy to let me go even though they were unable to provide an uninterrupted service. They tried to tie me into a contract that they were not performing. They demanded that I pay for a further 5 months.
When I refused to pay, they registered a default debt against my name since 2019 thereby damaging my ability to get credit and/or get credit at a standard rate of interest. I had difficulties getting mortgages but when I did get one, it was with a non standard lender at a higher than usual rate. I only became aware of the default entry when that mortgage lender insisted that I have to settle the debt before they can lend to me.
The problem which Talk Talk did not resolve for over 3 years was resolved when the new provider, Vodafone, got BT Openreach to renew the telephone line. Openreach recorded the fault as corroded and ‘crumbled’ copper.
Talk Talk are yet to apologise and are insisting that they were within their ‘contractual rights’ to register the debt default against my name with the credit reference agencies. They are however offering a refund of 3 months’ bill (@£68) for the damage done to my name.
Their staff are a waste of time as most complaints remain unresolved
Reviewer
Valerie
Location
Mid Glamorgan
Date
27/10/2021
Comments:
This has got to be the worst company in history,I don't know what type of scam they have going but there definitely is one they tried to overcharge me on my phone bill after a few calls I got it sorted and paid my final bill that was months ago have had no correspondence since then but then a letter off them Monday saying I owe a final payment I don't even know what it's for when I rang them they said it was for a late charge,I told them what they can do with their late charge I honestly think they try their luck to get vulnerable people to pay we'll talk talk I'm not that person when I left they tried to get me to stay with their pathetic offers I told them I wouldn't stay with them if it was for free my services were terrible my house phone used to crackle my internet speed was slow and used to freeze this company needs to be closed down it's absolutely useless
Reviewer
Katie
Location
Birmingham
Date
26/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DONT EVER GO WOTH THIS STUPID COMPANY!! They have taken 70 something pound off me!! And trying to take another 132?! Even though I owe them 50!! And now they have the cheek to take my WiFi!!!!!
Reviewer
iona
Location
tayport
Date
26/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst company for customer service i have ever experienced appalling. rude rude staff who lie about anything they can. lie about when you will get your internet and the reasons why you dont have it . transferred from person to person having to explain your situation over and over again to different idiots for your entire day
Reviewer
Fatemeh, Gazerouni
Location
London
Date
25/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Simply, disgusted by the appalling services I have received or better say not received!
No Internet services! If you call and complain, you are just passed from post to goal.
This team to the other and nobody does take ownership of your issue.
No team know what they are doing. Just false promises over and over.
I have never received such a terrible service. They have caused me massive stress. My blood pressure actually has risen due to the stress they have caused me!
They cant fix their problem (provide you the internet) but they wont let you cancel either.
Big bully I call the Talktalk.
Even when you log a complaint it get lost in the system! the owners of this company must be ashamed of themselves for not knowing what is going on in their company.
I believe that they are not treating their staff fairy, nor provide them with clear job role or to empower them to make a decision or to solve an issue.
Even though I have managed to cancel my contract with them, but they still did not disconnect and carried on charging me!
How can I really get rid of you Talktalk. I had enough of your bullying.
Reviewer
Jack
Location
Scotland
Date
24/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible broadband speed. Terrible customer service. Worst company I've ever been with.
Reviewer
Annie
Location
Warwickshire
Date
23/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Now 6 weeks without and trying to blame Openreach. Everyone you speak to tells you a different story. No sign of ever getting a service from them again. Wish we'd stayed with Virgin. Awful.
Reviewer
Elena
Location
London
Date
22/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service, we have been withiout broadband for almost a month. I don't even know the amount of hours I have wasted on the phone/live chat to these people and they get nothing sorted! Finally, an engineer was booked, but they didn't show up. A total disgrace! Still no internet after hours and hours wasted.
Reviewer
Marian
Location
Dorchester
Date
22/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
If i could give you half of star i will do it ,horible internet provider and customer service
Reviewer
Callum
Location
Hampshire
Date
21/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Stay well clear, money grabbing, bad customer service, trying to bill twice, quick to take money, not easy to get hold of when you need to resolve any issue however. BT miles ahead.
Reviewer
Paul
Location
COVENTRY
Date
20/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
'Talk-Talk' Consistently Wrong Billing Every Month for 8 Months! Avoid this Company! Even with a Barge Pole!
In all honesty, I cannot avoid writing this terrible ‘Review’ about ‘Talk-Talk’ after the sheer litany of failures I have experienced with them, over the past 8 months.
And it’s still going on! – Despite me leaving them for ‘Sky Q’ and ‘Ultrafast Broadband’ (who are so much better) on 10th October 2021.
Yes – ‘Talk-Talk’ are still ‘billing me’ for my old service (Faster Fibre 150) even though they have confirmed by email, that I was ‘leaving them’ in mid-October when they promised to send … a ‘final bill’ - (which they still haven’t done!)
So I feel duty bound to warn others by relating my experiences.
Firstly, every single bill has been wrong – each and every month – for the past 8 months – since ‘switching to Faster Fibre Broadband 150’ with Talk-Talk’ in March 2021.
Yes, that’s my March bill – WRONG – My April Bill – WRONG – My June Bill – WRONG - My July Bill – WRONG - My August Bill – WRONG - My September Bill – WRONG and finally still - My October Bill – STILL WRONG.
As Oscar Wilde might have said … Getting one bill wrong … ‘may be regarded as a misfortune’ … but to get two bills wrong … ‘looks like carelessness.’
Well getting 8 Bills wrong … is sheer ineptitude … bordering on fraud!
And to add to the absolutely inexcusable inconvenience of wrong billing … you, as the customer, have to tell them every time, that they are in error! And that involves either using their ‘CHAT’ or PHONING them.
And both of these methods of contacting them … have ‘long waiting times.’
CHAT too – when you finally do get through … and have been through the ‘Security Questions’ – actually ends up with them saying ‘Oh, you need to ring the Faster Fibre Team’ with this matter’ after all. An utter waste of time!
And so each and every month, I have had to endure long waiting times listening to their simplistic, repetitive muzak … (based loosely on the chords to ‘Let It Be’) … and phone call durations of over 25 minutes … and on at least three occasions almost an hour.
Not on!
And in the phone calls … they frequently ‘pass you on to another person / Dept.’ … who when they connect … they put through the same ‘Security Questions’ … AGAIN … and ask you to articulate the issue … AGAIN!
Often they don’t believe you! And insist they are right. For example when I told them I was getting slow broadband speeds – they explained that they deliver 150 mbps to ‘your house’ through the external connection … but they are not responsible for the Wi-Fi speeds ‘inside the house’ which is down to internal configurations beyond their control!
So my ‘Faster Fibre 150’ was actually giving me around 30mbps most of the time!
I am double that now with Sky!
Anyway, returning to billing, I did get some alterations / discounts when they finally accepted that I was still being billed for my ‘previous service.’
‘Faster Fibre 150’ is ‘Broadband Only’ and does not support a Landline Phone or a TV package … but every month I was being ‘charged / billed’ for a ‘TV Boost’ and an ‘Unlimited Calls Phone Boost.’
They even asked, as one of their ‘Security Questions’ – “What is your Landline number?” – So clearly, the move to the ‘Faster Fibre’ product was never properly actioned and activated.
Several Talk-Talk representatives told me this – that the new Faster Fibre Dept. had not ‘moved the product across’ so the finance people were still sending out monthly bills for my old (previous) service.
Anyway if a Company can’t get their ‘charging procedures’ right – then that’s a massive flaw. Not one customers should be faced with.
The one thing you expect, when you pay money to a company or business, every month, is fiscal integrity.
Talk-Talk literally cannot be trusted to get their Bills right.
So my advice is – avoid them! Even with a very large barge pole!
Reviewer
Rob
Location
LN44PB
Date
20/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Almost a year later..hours and hours following TT instructions and tests, new router, Brightspark engineer visit..still averaging 16-28Mbps.
This is what a TT guaranteed 34Mbps download actually looks like.
BS Engineer suspects Openreach line/connections back to green box (which is only approx 200metres away.
This ball is still in TalkTalk's court.
Reviewer
Finn
Location
London
Date
19/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk continue to maintain the child lock on our broadband even though we do not use them and instead use Now broadband.
Trying to fix this issue with them is ridiculous - instead of offering solutions they behave as if they have never experienced this sort of issue before and that it is our responsibility to fix.
They have prompted me to get in touch with the old tenants of my property to sort it out. Luckily - I know their identities and can do so, but in the case where I didn't - what could I possibly have done? They're either unwilling/unable to unilaterally terminate the service to our flat which I find laughable considering they can cut it if you don't pay your bills.
Terrible customer service!
Reviewer
Catherine
Location
ALTRINCHAM
Date
17/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful. Just awful. cant wait to change provider. am buying out the rest of my contract, thats how crap it is,
Reviewer
Alex
Location
Bacup, Lancashire
Date
15/10/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I ordered Fibre 65 service from Talk Talk which has a headline speed of 67MB. The service speed is stable bur never gets above mid 30s. Talk Talk advisor told me that the expected figure should be around 36MB. i could have got 38Mb service a lot cheaper from other providers.
Reviewer
Rachel
Location
Belfast
Date
15/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company has to be without doubt the worst in the UK, I asked for an extension to be put on my account for 30 days which they agreed too, then cut off my services before the date was up waffling on about the unpaid bill, then continued to lie and lie that the ban had been lifted, spent 2 hours on hold having to endure the same rubbish from people who haven't a clue my cat could do a better job, so to anyone thinking of getting Internet from this beyond appalling company DONT run a mile, and Talk Talk 3 cheers for being the worst of the worst.
Reviewer
Ian Senior
Location
Here
Date
14/10/2021
Comments:
Absolutely lousy customer service.
Instead of fixing my broadband connection, they just want to push me on to a more expensive package.
Stay away!
Reviewer
Charisse
Location
Glan Y Nant
Date
13/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was guaranteed 56mb download speed but at most times I barely hit 20mb. WiFi is intermittent and I was forced to by plug in boosters which have done nothing to boost my signal. Avoid talktalk at all costs in this area.
Reviewer
Len Johnstone
Location
Crook
Date
12/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
These guys suck, Customer service is terrible. Do not go for their amazon upgrade - you lose the £90 voucher and get a ECHO 4rth gen worth £40 for the pleasure of paying an exta £2 a month. Customer service then do everything in their power to stop you getting the origonal offer and are rude, patronising and hang upon you. go with Virgin or anyone else.
Reviewer
David
Location
Midlands
Date
12/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I am now leaving talk talk after they broke my contract for 18months with no increase after 12 months they raised my payments. Now i find i have t pay £50 to remove a device they installed at the street box to block me moving BE WARNED!!!!!!!!!!
Reviewer
Sue
Location
Rustington, West Sussex
Date
08/10/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
We were recently sent a new super router and switched to a fibre network on the promise of faster speed and more reliability. Although not the fastest, we never had any issues before the switch over. Our internet now drops out several times a day for varying lengths of time. I need reliable internet as I now work from home. We are seriously considering a change of ISP
Reviewer
Huma
Location
Gloucester
Date
06/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had worst experience with talktalk. I have always faced connection problems and hardly used their services. Upon complaining daily, they sent an engineer which was of no use. I asked them to cancel the contract but they dragged it for 3 months and did not cancel, upon that they sent a bill of £100 even after knowing that we did not use their services at all. No communication within departments, they lie, no trust worthy firm. Unfortunately, I called them up for broadband, I regret that call. Very disappointed, very frustrating, they made me cry.
Reviewer
JV
Location
London
Date
04/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
TalkTalk Made Me Feel Unsafe & Violated As A Woman In My Own Home!
Women please beware of this company!
I just want women to be aware of my recent experience in relation to an engineer visit, particularly where women’s safety concerns are mounting in the current climate (i.e., women don’t feel safe outside), and my experience made me feel unsafe in my own home).
1. In June 2021, TalkTalk sent an engineer to my home. They told me that it was their engineer, but I later found out that this was a lie, and it was an engineer from a third-party company called QubeGB.
2. The engineer that TalkTalk sent to my home:
(a) failed to show his ID upon entering my home.
(b) when I asked him for his name he seemed reluctant to provide it and he asked me why I wanted to know his name.
(c) he displayed clear intimidating behaviour, including the obvious endangerment to my health/life as a result of his continued refusal to wear a mask.
3. I found the engineer that TalkTalk sent to be VERY intimidating from the outset and I was distressed by his demeanour, attitude, actions, and by the statements that he made. He didn’t seem to have a clue about how to behave appropriately inside a customer's home, particularly a woman who is in her home alone.
4. I recorded my interaction with the engineer and this clearly shows him being aggressive and extremely confrontational. He even took down his mask, so that he could be more intimidating, and he was standing less than a meter away from me at the time. I had to ask him at least 5 or 6 times to put back on his mask.
He then laughed at me before finally putting the mask back on.
5. I was very shaken and alarmed by the behaviour that the engineer displayed. I have never experienced anything like this before!
6. I forwarded TalkTalk CEO's office the recording of the incident. You know what they did? NOTHING!
7. I forwarded TalkTalk's CEO the recording of the incident. You know what she did? NOTHING!
8. TalkTalk has offered no formal apology in relation to this incident or expressed any concern about my well-being/health. They failed to acknowledge the distress caused by the incident and the clear intimidation I was subjected to.
9. After TalkTalk failed to deal with this matter properly and take the appropriate action, I referred my complaint and concerns to CISAS/CEDR (the independent adjudicator). You know what they did? NOTHING!
10. Both QubeGB and TalkTalk have failed to deal with this very serious incident. Both companies are hiding behind it's "relationship", which apparently means that this serious incident does not have to be properly addressed by either party!
(a) TalkTalk asserted that it is not responsible because the engineer in question is a "third-party"
(b) QubeGB said that they are not the service provider/don't own my account - so for this reason, I couldn't get any proper redress from them, or from the independent adjudicator.
11. This incident also raises questions around “duty of care” in the law of vicarious liability, which need to be clarified to ensure that TalkTalk customers are protected. The current "set-up" and "lack of accountability" obviously creates the perfect environment for incidents like this (and MORE SERIOUS) incidents to occur, and this cannot/should not be allowed to go unchecked!
Stay safe and God Bless!
Reviewer
Ryam
Location
Preston
Date
03/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking internet, shocking customer service, shocking all round,
Please what ever you do dont be foooled keep well away
Reviewer
Kieran
Location
KCA
Date
02/10/2021
Comments:
Terrible. Phoned up for an upgrade was told it would be quicker. Was told that I would not need a booster. Was told I could use more devices. None of which is true. Spoken to several people and even had an engineer out. Can only get reception next to the box as soon as I leave the room it drops off significantly. People on the phone seem to be utterly useless. After a week of phone calls still no where and they won’t let me leave as I missed the deadline by a couple of days
Reviewer
Chris driver
Location
Alfreton derbyshire
Date
01/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Diabolical service, slow broadband when it works, I’m leaving at the earliest opportunity. Faster fibre my arse download speeds of only 8 mbs instead of a promised 32-39 mbs
Reviewer
Hesham Honish
Location
Southend-On-Sea
Date
01/10/2021
Comments:
The worest company i deal with in whole my life
2 months after providing my broadband, everything goes wrong ..broadband didn't work..I contacted them many times to sort out .they promised to send technician to sort out problem.
Now I am waiting for 8 months and still didn't attend.
I cancelled my direct debit 4 months ago because I don't have service.
Now asking me to pay £135 or they going to damage my credit.
I am going to take them to court to stop this joke.
Please never have any contract with them
It is all up to you ,, if you want have a bad experience and pay your money for now service then contact them
Reviewer
Lucy
Location
Edinburgh
Date
30/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The experience I have had with this company is honestly the worst I think I have had with any company I have engaged with. I switched homes and decided to stay with Talktalk despite the internet being a bit patchy. They told me that the service would be switched off on Friday night/Saturday and the earliest they could send out an engineer would be Tuesday. They also said that Fiber would not be available in the new place. It is now Thursday and despite an engineer coming out I am still not connected, and the information I was given about fiber not being available was wrong. I spent over 3 continuous hours on the phone to them today, spoke to countless different people in countless different departments and repeated the same info each time. I feel exhausted and completely demoralised, and I still can’t work because I still have no internet.
Reviewer
Abi
Location
Croydon
Date
30/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not get into a contract with them. It is that simple. I have called them to cancel my 18 months contract and they keep putting me on hold for long periods of time so i cannot end the payments to them. They will try everything and anything to get you to stay when you want to leave them. It has been 20 months now. Find another company for your broadband.
Reviewer
Paul Dowty
Location
Sheffield
Date
30/09/2021
Comments:
I was happy enough with the person I spoke to on the phone. Its TalkTalk I am not happy with. I agreed a deal on the phone last time round which the person on the phone assured me was fixed. I even have a recording of that. Then guess what months into the contract TalkTalk put the price up, no choice at the time. So the person on the telephone who is trying to make verbal deals has no authority to do that. No point talking to them, is there ? So now my contract is up I have exercised my right and finally after some 11 years i have left. I have had enough run ins with this company so through thick and thin they have finally convinced me to leave. So all I can say is 'Well done' to their sales prevention department. Sticky buns all round. I have arranged for Plusnet to give their sales director a lesson in selling
Reviewer
kookie123
Location
Glasgow
Date
29/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID! Had this connection for 6 weeks, 2 engineers, multiple phone calls and chats on their online service, and still to "wait and see how it goes". Wasting a fortune on 4G add ons to my phone so I don't lose my job. Cuts off on calls. Internet TV doesn't work, and repeatedly wasting 50mins on the phone to re-set my router again. Router is clearly faulty been told multiple times but they refuse to replace it. Absolute scam.
Reviewer
B
Location
Rochdale
Date
28/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
My mother is their customer and account holder. Averages around 30 mbs download and 9 mb upload when it is working. Problem is it doesn't work properly about 70% of the time. It does this across all devices in our home. They play nice for a bit, maybe a few months if you are lucky, and then go back to stalling your internet or just cutting it off every 10 - 30 minutes or so. When you call in with an issue you will struggle to have your problem validated - they probably hope people get tired in the circuit of gaslighting on that customer service line. It also drops to dismal levels if someone is streaming something. Fair enough it can drop but to be at around 5% it's usual download speed? Really? Struggling to load a google searches this past week after 9.
Reviewer
Craig
Location
Date
27/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had talktalk connected today, 27-09-21, it’ll be great for phones and kids computers they said…
Can’t watch tv, phone speeds are horrendous!
Done my own speed tests and got this. Download speed of 1.03 and upload of 0.43,
How can they charge for this, it’s robbery.
Reviewer
JB
Location
Nottingham
Date
26/09/2021
Comments:
Unprofessional, lying, cheeky, misinformed and disrespectful staff I have ever come across in my life.
Reviewer
Sam
Location
London
Date
25/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My aunty had an issue where she has forgotten the password and email address to her talk talk account as it was made so long ago, she answered all the other questions correctly only these two she forgot she could not pass security and they had no alternative options of resetting it until she finds these details they said. Complete joke every company has an alternative option and can use other security data questions to get into the account as all she wanted to do was cancel her broadband. The people on the phone were no help what so ever spoke to 5 different departments and go no where in the end decided to have a chat from their website live chat only reasonable person was Asanda who kindly explained that we should try to find these details on letters we recieved in the beggining when we set up which was (7 years ago) and then explained that if we cannot find it we can call a number to help us. She was very kind and great better than anyone on the phone. On the phone it feels like you repeat yourself or speak to robots. Rubbish company, rubbish service DO NOT RECOMMEND
Reviewer
Maya
Location
London
Date
24/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Suddenly no internet for a week, called Talktalk, they did send engineer who changed router 2 days ago, a few hours after he left internet not working again, been calling talktalk every day this week and every time have to go through same process, security, then go though whole lots of thing to test everything EVERY SINGLE CALL, even though had been testing everything every single day and still no internet and talktalk claims system is working fine there is no fault, then WHY I DON'T have internet and my router, which is plugged in master socket they installed, is flashing red? They claiming socket is fine too, they want to send new router which will arrive in 3-5 working days even though they replaced my router for new 2 days ago and they have to replace it again? WHY? It is not router! They haven't got a clue what is going on!!!! Appaling service! Avoid!
Reviewer
James
Location
Cardiff
Date
22/09/2021
Ratings
Satisfaction
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
I just moved house having been with TalkTalk for years and previously having little reason to speak directly with them. Moving house under TalkTalk has proved to be an absolute nightmare due to their ineptitude and I would advise anyone against this. After being uphold Fibre (which I am happy with) they then charged me £43 for leaving my contract despite 3-4 of their representatives guaranteeing this would not be applied and 2 even saying they had taken the charge off. I have today spent over 2 hours on the phone trying to resolve this speaking with various people in South Africa, all of whom were pleasant but utterly clueless. Their systems are so arcane and through multiple contacts over the last month I can confidently say they are the worst amenities company I have ever had to deal with. You may be OK with them for a while but as soon as something goes wrong or your situation changes beware. I'd avoid them like the plague.
Reviewer
Helena
Location
Croydon
Date
21/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is crap! I was warned more than once by friends and family not to go with them but I didn't listen. Cheaper than most, I only pay £26 a month for the highest speed of Internet.
My connection doesn't work half the time, myself and my partner work from home and errr constantly having to use our mobile data which ends up costing more as when we run out we have to top up. You contact talk talk support and they run their test and tell you nothing is wrong but yet it clearly shows on the router that there is no itnernet connection as it flashes orange. I cannot wait for the contract to end so I can go else. Its not always about the cheapest deals. Awful service and awful connection.
Reviewer
Munch
Location
Leek
Date
18/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk internet quality and provisions are well below par. I’ve never had this sort of problem with internet provision or the lack of help from your customer service team sending me back and forth between technical support and customer service. I was evidently being passed off and I could tell. I was over charged for something I shouldn’t have even been charged for in the first place. A measly 11 pound compensation was provided for a charge of nearly 70 pound for a technician to be sent out and my monthly subscription fee which was taken 3 days before my bill date causing me stress and anxiety to set off which was unneeded to say the least. As far as being a customer with talk talk it will be a one hit contract and I would NEVER advise or refer anyone to you. The internet is a joke. The customer service is bloody awful the technical support I was charged for was disgusting. No help has been given to me. All talk talk do is provide a crap service and rob the hard earned money out my bank! Absolute disgrace of a company! One of the countries best suppliers my arse!!!! I’d rather **** in my hands and clap than deal with you for another year after my service runs out! I bet a pound to a penny this is ignored and disregarded!
Reviewer
Abdul
Location
Leeds
Date
18/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There’s a reason why they are cheap. Worsts broadband company in UK in fact talk talk is a fraud and a scam. The customer service is a disgrace.
Reviewer
Guillermo
Location
Portsmouth
Date
17/09/2021
Ratings
Speed
3.00 stars
Reliability
4.00 stars
Comments:
As far as the broadband concerns, it is overall good. Now, the customer service is an absolute nightmare.
When I first hired them, they cancelled my router for no reason. They would never reply in the live chat and if they ever did was to ask me irrelevant questions, so eventually I threatened them to terminate my contract if I didn't have my router sent by the end of the week. This time they seemed to listen.
When I finally changed my address it took me MONTHS to reach them through their horrible, satanic, malfunctioning, kafkian automated line to let them know I wished to have my contract terminated from the date in which I had moved house. They wasted an hour of my life redirecting me to the same useless departments over and over. The line comes with delayed sound, there is usually tons of background noise, the customer service is depressing, they take the mic out of you and I strongly recommend that you stay away from them. Talk Talk is an ex wife.
Reviewer
Charlie
Location
Date
16/09/2021
Ratings
Satisfaction
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
so far we havent had to use the customer service. but the speed and consistency of the broadband has been great. You read all the reviews before you sign up to a broadband and lets be honest every company has bad reviews. so we just went for it and i am very pleased so far!
talk talk broadband has been great and would definitely recommend.
Reviewer
Blessing
Location
Dartford
Date
15/09/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
The broadband itself works well, but to get someone to set it up for you is a nightmare. You have to wait weeks to get it set up with little or no updates and a customer service that is not particularly helpful. It's a shame to leave but I need it for my own peace of mind!
Reviewer
Gareth White
Location
Shepperton
Date
13/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I attempted to switch to Talk Talk from Sky as their services were £20 a month cheaper. It seemed too good to be true...and it was.
Signing up seemed fine, I asked for 2 tv boxes, BT & Sky Sports, agreed installation date for the TV and a switch date for the broadband/phone line, exactly what I had with Sky but minus a bunch of channels I don't actually watch.
A few days later I got a txt from yodel saying my equipment was due to be delivered on the Thursday that week. I waited in all day Thursday no one came, I got a txt saying they'd attempted to deliver and had left a card. I called and was told I had to use a web chat...After an half an hour of talking to the web agent they arranged for another delivery the next day. This time I was hot on them, regularly checked my tracking number following the sat nav they provided. I could see I was next and the driver was in the housing estate opposite ours, approx 400 or 500 yards away. Suddenly I get another notification saying they'd attempted to deliver! Shocking. Again I went through to an agent, after an hour I was told the only thing I could do was to drive to Farnborough (approx 25 miles from my house) to collect the router. I then spoke to talk talk to see if there was any other way they could get the router to me as a 50 mile round trip was insane. I was told they couldn't they'd log the service I'd received from Yodel. So reluctantly as I was saving £20 a drop to Farnborough and got the router.
10 days later my tv services were due to go live, to give them some credit they sent me loads of txts reminding me and letting me know what time the engineer was to come. Finally he arrives, with no TV equipment. He was surprised I hadn't been sent it already. After about 2 mins he worked out even if I had the equipment he couldn't install it as I live in a block of flats with only 1 access point to the Ariel...Something no one had every mentioned to me before. I wouldn't have signed up if I knew I couldn't have a 2nd box.
So I immediately called up and cancelled. I was told it'd be 2 and half weeks before they could switch the broadband back to sky.
Then this weekend after all of that they've sent me a bill including installation charges and paying in advance for services I've cancelled already. I've just spent 40 mins arguing with their agents on the phone they won't cancel the payment in advance I have to call them back next month for a refund....They have 'agreed' to cancel the installation charge...They want to bill me though for the broadband despite the appalling service they have provided.
Shocking, I guess you get what you pay for. Anyone thinking of switching from Sky/Virgin/BT. I'd recommend staying put, Talk Talk might be cheaper but there is a reason for it....
Reviewer
Bob
Location
London
Date
12/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am appalled by Talk Talk’s wifi. I pay the family pack which is meant to handle multiple devices yet the wifi signal complete stops when someone walks in front of the router. The worst network which i have given my money to. Would never recommend, go to Virgin instead.
Reviewer
tino barbera
Location
bolton
Date
10/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
talktalk need to call it a day there internet speed rubbish not stable at all and i work with computors every day.....
Reviewer
Steph
Location
Nottingham
Date
08/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs - service drops out all the time, honestly feel like I’ve visited South Africa due to the number of their natives I’ve spoken to trying to cancel this shower. Sent out engineers only on week days which is no good when you work full time. Trying to cancel is like trying to get blood from a stone they are awful!!
Reviewer
Farida
Location
London
Date
07/09/2021
Comments:
Appalling customer service. Internet is constantly cut-off for 6 weeks now. All they do is blame Openreach and say to wait for it to be fixed with no compensation or any idea when we will actually have internet. When trying to end contract, cannot even make it to the terminations department as customer service simply does not put us through to them. Stay away! The worst experience in my memory with customer service
Reviewer
Ceej
Location
Colchester
Date
07/09/2021
Comments:
Comments
I had to end my TalkTalk contract straight away after starting new contract.I informed moving home. The experience of doing so was appalling. I have end up with no internet facilities 13 day’s.after that I was on the phone and wasted my time around 3 hours with TalkTalk I was passed from department to department nobody know actually what they doing. I am even surprised how possible manage a company still doing business.If any one with TalkTalk Very Good luck to them. This is the worst customer service experience I have had in years. TalkTalk should be shut down
Reviewer
Bob
Location
Yorkshire
Date
06/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Was all set up and working for a year. Then had an issue with the router and can setup port forwarding to my website that makes money from product sales. spent several hours researching into help on this, Looking into firmware solutions, port forwarding guides from 2020 ect. after hours wasted i then contacted them, only to find a idiot and the other end who literally C&P'd pre-scripted answers to me about how they wont explain anything about port forwarding. This is tech support i was speaking with. They wont even touch topic on port forwarding. Then the chap thought he would blame port forwarding concept to be the fault, not the router. What a stupid POS. clearly it was the router when it worked fine last year. They have no clue and are the WORST ISP I've ever known. God knows what leaving is going to be like. one final note as i literally wasted my time with these pricks - they will only pass on out of date guide and then continue to use C&P repeating the same crap until you leave. Its awful and I've never Ever dealt with Customer service this bad. STAY AWAY IF YOU WANT WHATS GOOD FOR YOU.
Reviewer
John
Location
London
Date
05/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I had to end my TalkTalk contract early due to moving home. The experience of doing so was appalling. I have spent approximately 7 to 8 hours on the phone and online chat to TalkTalk in order to accomplish this. I was passed from department to department to complete different parts of the process. They have made errors then charged me fees for this, which I have then had to challenge. Multiple times I have been reassured that everything had been settled only to receive another bill with additional charges added. Ironically all the while I have been receiving calls form the retentions department asking me to stay! This is the worst customer service experience I have had in years. TalkTalk should be ashamed of themselves and potential customers should steer clear.
Reviewer
Martin
Location
Date
02/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
2 weeks without internet - the customer service doesn't care
Reviewer
MARIA
Location
Norfolk
Date
26/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worse experience one could ever have. I have been trying to communicate with talk talk by phone to sort out my simple query ‘NO INTERNET AT ALL SINCE MY NEW CONTRACT STARED WHEREAS I WAS SUPPOSED TO HAVE INTERNET THE PAST WEEK PRETTY PLEASE BRING A TECHNICIAN TOMORROW THAT IS MY ONLY DAY OFF FOR THE NEXT 20 DAYS (vet here)’. To me it was a normal request for something I’ve been paying for 2 years- for them apparently not!
An experience that probably has stigmatized me forever. I wish there is a way the superiors read this message, I wish there is a way people will believe me and avoid this company - all my friends and colleagues thankfully have; it is the first time I spend energy and time to complain online ! I have spent 7-8 hours on the phone within 6 days for my broadband!!!
2 years after being a client of talk-talk and having a broadband - moderate speed but still ok, with a not too cheap price I decided to move home. The bottom line of my past week is that from the beginning of the week that I was supposed to have internet, I had no internet despite I did all the checks advised by talk talk phone service(not rocket science from my behalf to press on-off - plug unplug!). It’s ok, I understand, it happens! That’s why I called them, to sort the problem out. My fault is that I couldnt be at home the opening hours of their phone service 9-7 so I was at work or driving during the calls but I begged that tomorrow is my only day off so it would be better for a technician to come!
After 8 phone calls of 30-50minutes EACH!!!! with 3 different staff members from the technical department doing tests that lasted 40minutes and saying: a technician cannot come until we do more tests (i made clear i couldn t be at home any other day aside from tomorrow) and 3-5 members from cancellation department and one different department I decided to cancel because it started being a ‘bad joke’ what I was going through! I have ended up 5 minutes ago to hear:
Sorry my colleague (that also asked her manager) that told you on the last phone call that the cancellation fee will be waived due to your bad experience was WRONG you cannot cancel!!! ( - i didnt cancel with the first person because I ran out of free time and had to go back to work!) The first person promised she would everything on the notes so when I would call later the following cancellation department person would just read the T&C and cancel my contract.- i called back 2 hours later (46 minutes call) she started talking without hearing - and at the end she said she will call back tomorrow after she hears the recorded call from earlier to prove I am right and asked me to rate my satisfaction ! I wish I could screenshot the duration of my calls and upload them!
Reviewer
Niks
Location
Burton
Date
23/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Flippin terrible. Speed 0.2 they wont do anything about it... terrible customer service, unreliable peace of ... provider.
For the love of god!!! Do not get a contract with them.
Honestly top 5 worst company in the world.
Reviewer
Entesar
Location
Hertfordshire
Date
21/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have broadband However no service , so slow almost waiting for more than one hour to get connected
Reviewer
Zubair
Location
Birmingham
Date
19/08/2021
Ratings
Customer Service
2.00 stars
Reliability
3.00 stars
Comments:
Never recommend a **** WiFi like this, talk talk as they advertise isn't that good.
In my previous address it was in coma situation meaning the speed however in my new address it is unfortunately dead.
So my advice never do a contract with talk talk as they are not providing a good WiFi plus a good customer service
Reviewer
David Leonard
Location
RCT
Date
18/08/2021
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
The service in general is good a bit of buffering after 2hrs online but ok, when u find a better deal they're **** even though they want you to stay they will pass you from 1 to another & still not help you then when you change provider they'll email you saying sorry yr leaving can we help you 2 stay
Reviewer
Mr Good
Location
Turners Hill
Date
18/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
My broadband speed at 0.4Mb is consistently bad. It makes no difference who the provider is because the cause is the national system. The government needs to place a lower limit on the speeds in order to force investment. Enough said!!!
Reviewer
Lucina
Location
Leamington spa
Date
18/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My 84 year old nan had moved and I set up her broadband with talktalk. What a huge mistake that was ! She already had to wait over two weeks for installation and then we found out they had put a typo in the address I called to correct that, thinking it would be a simple procedure as it was in the same complex yards away and they said they had to start a new application/ set up. I said how long will that take they replied up to another 2 weeks. I said that’s unacceptable it’s a fault on your side that you put the wrong address (as me and nan were both on the phone when they started the broadband package ) and it would take a further two weeks to set up of which we’d already waited. I asked to speak to the manager as to which I the talktalk employer said it would take 24-48 hours because of “covid”. Nan didn’t have a landline either which an 84 year old needs incase of emergencies (she’s still learning her mobile phone). I called again to ask why a manager hasn’t called back and spent over two hours attempting to explain the situation being put through one person to another when why don’t they put you straight through the person required in the first place ? I was promised adamantly in 20 mins time we would get a call back. Months later we are still waiting for these phone calls! Absolutely terrible service, I’d have a better response talking to a brick wall…and it gets worse… I called to cancel the package still within our cancellation policy dates and said that yes it had all gone through, cancelled - when we received a letter stating an amount of £153 was owed due to contract breakage and also there was a bill come through with all these phone calls that nan hadn’t made due to not having a running phone line (broken). I called to amend this and the woman on the phone said nobody called to cancel (I think I remember calling to cancel dear …) this whole process has been absolutely infuriating and stressful for my Nan. I have never dealt with such imbeciles in my life, please avoid this company like the plague ! I’d not even give it one star.
Reviewer
Peter
Location
March
Date
15/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the worst customer service imaginable!! Repeated threats of a £50 'environmental' charge if you do not return the 'free' router for disposal. Charged £30 for an engineer visit that I never requested and then a £25 late payment fee after I hadn't been a customer for months (which they later had to admit was a mistake and refund!). They seem like a bunch of con artists who like to strong arm customers into paying additional fees to me.
Reviewer
grumpy george
Location
Kent
Date
15/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I had to give one star as it does not allow minus or zero 0= that is exactly what talk talk deserves. Reported fault many many times, after about 10 times not calling back and not finding it in their system they apparently fixed the issue, only that it started 3 days later again. As soon as my contract with them finishes - never again. Utterly incompetent and useless, nigh impossible to get through to talk to someone in person and then they have no clue about anything anyway, all they are interested is to sell you another package.
Reviewer
Ramzy
Location
Middlesex
Date
13/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most dispicable service and treatment of customers imaginable and I speak as a "vulnerble customer" they claim to prioritise, what a joke, they left me for months with crap connection, they couldn't care less including their CEO , many people heard bad things about them but believe me reality is FAR WORSE, AVOID LIKE THE PLAGUE.
Reviewer
Jack
Location
Leuchars
Date
12/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slowest speed of any provider I've been with. Every night there are several issues. Waste of money
Reviewer
Rachel
Location
St.Andrews
Date
12/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since upgrading to fibre35 ( because TTinsisted) Broadband speed WAY below what it should be, TT know this but no help offered.Chat line cuts off, email came back as Mailer Deamon..I do not know who to turn to now.
Reviewer
Salome Santos
Location
London
Date
12/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've had talk talk for years now and during the beggining it was fine. But in 2018 it started going downhill with the wifi only reaching the room its in and then if you go into the next room it completely disconnects. The speed only reaches 37mbps and other broadbands reach 300 or higher. If anyone wants to seek bad internet take a look at talktalk and make your nightmares a reality but if you want good internet, literally use anything else. Very Bad Speed, Reliability satisfaction and customer service.
Reviewer
Alex
Location
Brighouse
Date
11/08/2021
Ratings
Speed
3.00 stars
Reliability
2.00 stars
Comments:
This company is the worst. There customer services is the worst i have ever dealt with. They are patronising unhelpful and do not listen they will talk over you as though they are just reading from a script. Television never works or is slow and never loads. Internets not too bad but not as quick as virgin or sky at all. I would avoid this company spend a bit more because although tqlk talk is cheap you pay for what you get a cheap service
Reviewer
Dannielle
Location
Bolton
Date
11/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could have put no stars I would have. Absolutely shocking customer service and broadband. For 6 week's I was paying for a service I wasn't recieving as the broadband just went off one day and wouldn't come back on. Everytime an engineer was supposed to come out, nobody turned up. In the end I left them and have for the past 6 month's had them sending me letters for payments out despite me not owing them a penny. Today I was contacted by a debt collection agency on behalf of TalkTalk for a 'late payment fee' that never existed. I have never been in debt. So not only have they made up a debt that has never existed but they have affected my credit rating and had debt collectors contact me and there response was 'mistakes happen'. Maybe once, but not several time TalkTalk! Avoid!
Reviewer
Phil
Location
Cresswell
Date
10/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have had numerous problems with our router which talk talk refuses to acknowledge. Low speeds, cutting in and out, and finally breaking completely. Every time we ring talk talk tell us to "wait a few days and if it still isn't working call back" we moved house and even got an engineer round who told us that our router was broken and he would leave it in his notes. After ringing talk talk again, they still didn't believe us until I basically had to shout at them and tell them we cannot work from home without the internet. Then and only then did the lady on the other end tell us a new router would be deliverer in 2 days. It's been two nearly two weeks. Disgusting.
Reviewer
Marisa
Location
Bristol
Date
07/08/2021
Comments:
Custumer service totally unacceptable, been cut off twice this afternoon Hazira+ and Sebenzani
Reviewer
Olugbenga
Location
Dudley
Date
05/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very bad,poor service. I bought the broadband service and told the man representative who sold to me I want to retain my phone number. They did exactly opposite without my knowledge. I only got to know when I called yesterday to report poor Internet experience. . The phone cut off, I thought the guy will call back instead of me starting the whole process again but he didn't. Now they are telling me they can restore because they would give it to someone else. How could you just be changing people home without any prior agreement. These people are all dummies..If you don't sort out my number and should your Internet keep breaking. I shall terminate the contract..
Reviewer
Michal Puzanov
Location
Leeds
Date
05/08/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have fibre500 speed up to 512 mbits. Real speed 100 - 320, system is failing all the time. Customer service totally rubbish. It is cheaper than others, but really unreliable. BT or Sky is much better, a few pounds more are worth to spend rather than this
Reviewer
B
Location
Brighton
Date
05/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Over the last month (July 2021) my wifi has started just dropping out consistantly every 5 to 10 minutes. Some days it's on and off, other days its down for 10hours straight.
When it is working it can now barely load a basic website.
I'm losing out on work because I can't get anything done!!
This hasn't been a problem previously. I've been with Talk Talk for 2 years (in 2 different flats) - This just started a month ago and has been consistantly terrible since.
- if you manage to get hold of Customer service they just tell you to unplug everything then plug it back in.
I'm paying for a service that I can't use. I literally just need to get onto the internet for work! I'm not running anything hightech or using multiplr devices and I'm the only person in the house.
DON'T PICK TALK TALK IF YOU HAVE A CHOICE.
Reviewer
Tom Bombadil
Location
Suffolk
Date
05/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been a TalkTalk customer for a number of years and a few months ago was going to leave because of a price hike. I was persuaded to stay with a reduced fee and since then broadband speeds have been through the floor and often the service drops out completely. I've recorded speeds as low as 0.04mbps. TalkTalk's speedtest is the Ookla one however when run through the TalkTalk website it gives different and more favourable results to running it directly through Ookla. I suspect there may be some manipulation of the result although this is only suspicion. I have spent a huge number of hours going nowhere with online chat "help" and telephone "help" although they have now agreed that my contract can be cancelled because they are failing to give me the minimum speed specified. I'll be leaving soon but TalkTalk have sent me an email asking me to stay for another reduced fee and described the service they are providing me with as "fast" and "reliable." It is neither!! Anyone thinking of becoming a TalkTalk customer would be well advised to look elsewhere, the company is a nightmare and really don't give a toss about it's customers. If the senior managers tested the help service maybe things would change but until then expect to spend between 1-2 hours if using online chat and a minimum of 1 hour for telephone support. Do not expect any faults to be found or rectified in this time scale. Invariably you will be told there is no fault and if they send an engineer out you might be liable for a fee. When engineers have visited me in the past they have found faults with the service. Life is too short and too precious to waste on a company like TalkTalk. I will never return to TalkTalk, they are a nightmare.
Reviewer
Kishan Patel
Location
Bolton
Date
04/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Attempted two phones calls in the cooling off period to cancel. Now going through a complaint process because both times they hung up and didn't leave any notes.
Wanted to cancel because their service is slow and patchy (it crashes if there are multiple devices on) but now want to cancel and avoid because of their customer service.
Reviewer
Amy
Location
Eastbourne
Date
04/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After having a very poor experience trying to sign up with talk talk I decided to give them the benefit of the doubt. Big mistake.
I have been with them for 6 days and not had internet for 5 of those days.
Tech team are utterly useless and have been waiting for 3 days for a manager to call me. If I call in to chase this up both the tech and customer service team refuse to deal with it as they believe it’s not their problem so the only thing I can do now is leave bad reviews in as many places as possible in the hope someone who can deal with both teams will have the decency to contact me.
Reviewer
Laura whitehouse
Location
Stafford
Date
02/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusted with this company my partner upgrades from wifi to the tv box set was paying £21.00 for the WiFi and to upgrade to the tv box set it would come to £29 to witch we was happy we had a problem with connecting our WiFi to the box as the WiFi was in the kitchen and the box was in the living room half way across the house so spoke to talk talk last month was on the phone for over a hour had the phone put down on me till I left a review on trust pilot and someone called me back saying I could have the WiFi adapter for a extra £10 one off payment so that would come to £40 this month only and next month would continue to be £29
£60 got took out of my partners account she’s absolutely gutted
As her account was overdrawn and she did not have the extra money to cover her rent so she was short. The box is a absolute joke they don’t tell you that you need your WiFi box next to your tv and now we have just been robbed I’m sick of ringing talk talk and getting put threw to a call center half way across the world as they don’t understand my complaint I will not be using this box set anymore and have plugged it out and I will also not be recommending it to my family and friends also
Absolutely disappointed and disgusted in talk talk service I wish I stayed with sky and will be talking with sky about redoing them for there internet and there tv serviced
Reviewer
Mohammed Ishfaq
Location
Peterborough
Date
02/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a load of crap service was speaking to someone about an internet issue after 35 minutes on the line trying all means disconnected all wires from router etc which didn’t resolve the matter the lady on the other side just hanged up when I said I’ll rather go to another service provider.
This is what you get after being with talk talk for more then 10 years.
Reviewer
Suumit
Location
Northwood
Date
02/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had the talk talk Fibre 65 broadband connection for the past 3 weeks and it’s been consistently low. While Talk Talk claim to have an average speed of 67 mbps I am only getting 28mbps speed. Their engineer attended today , which I had to pay for , and confirmed the speed as being approximately 30 mbps. We were informed by the engineer that Talk Talk’s own portal also confirmed the low speed. Called us customer service who are absolutely abysmal at understanding the issue or trying to resolve it.
Reviewer
Talk Talk Customer
Location
London
Date
01/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Horrible Internet Provider!
The worst experience I have with this provider- Every single day it stops at midnight and will Show: "Connected" "No Internet".
Same happening during the day few times per day.
Impossible to work from home- losing my work, missing zoom meetings.
There is NO CUSTOMER SERVICE AT ALL!
You can call as much as you like- no one will help. First year and last with them.
Reviewer
Abid hussain
Location
Nelson
Date
31/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the worst customer service I have even experienced in my entire life, I have been with TalkTalk for three years just cancel the contract today, they always lie to you, waste your time and don’t really give a crap about customers.
Now they said they will charge me extra even though my contract is ending on the 26th of august, because I had to give 30 days notice, it’s been taking me 1 hour and 20 minutes to get through to the right department, they have been transferring me from one department to another, I went through the headache please you don’t go
Reviewer
Paul
Location
Kettering
Date
30/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Company is a complete joke!
Internet cuts in and out every 2 mins (no exaggeration) Numerous times I’ve tried to get in touch and it’s impossible! About as much use a chocolate teapot! Take my money each month for a service that don’t work. Told I would get a phone call back and I’ve not heard a single thing. I would not recommend this in the slightest. **** ass company happy to take money off you! STAY AWAY FROM THE **** TIP OF A COMPANY!!!
Reviewer
Maureen
Location
East Antrim NI
Date
30/07/2021
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have been with TT for many, many years. Can only have ordinary BB but it is generally OK. As long as I get a signal I don't worry about speed etc. They have always been good to me, letting me take advantage of new customer lower offers, sending full kits including ethernet extenders, latest superhub, being accessible on the phone etc. Until now. My contract ended and the price hiked and when I tried to call many times to get the usual good offer all I got was a message in an American gangster-type voice saying "we cannot answer your call" and cutting me off. I got so fed up with it I went elsewhere. Hope I don't regret it! M
Reviewer
Caroline
Location
North Wiltshire
Date
30/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling broadband speeds. Abysmal customer service who keep you hanging on for ages. Everything about them and the service they provide is terrible. Never go with TalkTalk. Moving soon and I can’t wait to sign up with someone else.
Reviewer
Marcelo
Location
Twickenham
Date
29/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just wasted hours on the phone and achieved nothing. Same very stupid trained agents who ask you meaningless questions.I will never in my life return to such horrible services and I do not recommend to anyone. ”Enelle”this agent makes fun of customers she just doesn't respect them.
Reviewer
Georgia
Location
Fulham
Date
28/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utterly shocking customer service. I have genuinely never experienced such an utter lack of concern for the consumer. We purchased WiFi. It took them two weeks to send the router. The WiFi has never worked from day 1 (this is now 3 weeks later). It was extremely difficult to get through to their customer service team to raise this as an issue in the first place. It kept saying that no advisors were available. When we eventually got through it took an hour and a half to run their "tests", in which they were deliberately difficult and unhelpful and were clearly unable to deviate from their script, before they eventually agreed to send an engineer. They did say that they would charge for an engineer (no other company does this), before eventually agreeing to waive this fee. The engineer came, was unable to fix it and referred it to a separate BT engineer. The BT engineer supposedly came, but didn't make their presence known. We then received a message saying everything was fixed when it clearly wasn't as there was still no WiFi. We again attempted to raise this with customer services and was told that I would have to pay for another engineer to come out. They insisted that despite the agreement previously, that this one would be chargeable as it was raised in a new contact with customer services. Upon then requesting to cancel the contract given that we still weren't in receipt of the service we had paid for and they clearly weren't interested in fixing the problem, in contravention of basic consumer rights (i.e. right to cancel 30 days from receipt) they attempted to claim that we couldn't cancel as they only allowed a 20 day 'cooling off period' from the date of the order, which had expired before the product was even delivered.
Reviewer
Katie
Location
Manchester
Date
27/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful, overpriced for mediocre internet speed and very unreliable connection even in a big city where good broadband speeds are expected.
Reviewer
Sharon Munns
Location
Isle of Sheppey, Kent
Date
26/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just waited over 30 minutes to speak to an advisor to find out why my bill had gone up. I was told that even though I have a 18 month contract that it changes after 12 months???? I asked why and was told told I should read my package that was sent through with the contract. Be warned read the small print on the package/contract as they send as they put up the price to what ever suits them.
Reviewer
Olivia
Location
Date
24/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
The worst broadband provider I’ve ever dealt with. Horrendous customer service with robotic staff that seem to know absolutely nothing. Their strategy is essentially: “keep customers waiting on the line for as long as possible until they give up and hang up”. Do not use at all costs.
Reviewer
David Cox
Location
Leicester
Date
23/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
First rate service from this company. If could have scored zero we would have. I am terminally ill and all I wanted was to change the Direct Debit details. 3 levels of authorisation later and they still refused to help. They would not send forms in the post and due to my condition I cannot as they suggested go to a local library. We then told them just to change the Direct Debit details to our joint account and they still refused. Raised a complaint to the CEO and even though they listened to the call and have heard I gave authorisation they have still refused to talk to my wife. I have had now been admitted to hospital and they wont assist in any way. Not an ounce of compassion and they deserve to lose customers as they have been. If you are thinking this inhuman company think again because they are only interested in taking your money
Reviewer
G W
Location
Wales
Date
23/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Customer service is exceptionally bad.
They make it incredibly difficult to have a conversation with someone, whether that be by phone or chat. The chat is so slow to respond and the phone operators put you on hold for an age.
Leaving with an incredibly sour taste in the mouth and will never use Talk Talk again as a result.
Reviewer
Mark
Location
wolverhampton
Date
22/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Sly, Sly, Sly. I'm on a very low income yet you need the internet to function in this day and age. I signed up for an 18 month contract at £22 per month. Low and behold 3 months into the contract the monthly fee has risen to £24.50. According to Talktalk i was informed via email of the price increase however i genuinely can not remember seeing it but that proves nothing. I also confess that i did not look at the whole terms and conditions and now i can't be bothered to because according to them i am tied in to the end of the contract and should i leave i will be charged approx £10 per month for every month my contract still has to run. When you see a price linked with a term length you expect (or at least poor fool me did) the conditions to remain the same such as a 12 month fixed term with British Gas or E.O.N..... Not with this lot. (just look at their offer on uswitch. it looks decent, at first glance) I will see out my contract or i will be billed over £130 for nothing but when it's up i'm gone, NEVER TO RETURN.
Reviewer
Hadia
Location
North Yorkshire
Date
21/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst internet I ever had
When I call them they put me on hold for one hour
If you would like to pay for nothing just join talk talk broadband
Reviewer
Alex
Location
Manchester
Date
21/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My internet kept going, first it was once or twice a day, then more regular, then after a few days it was cutting out every 10 minutes. I contacted TalkTalk who text me to say "We have found a fault and we need to send an OpenReach engineer to fix it...
...(cont) The appointment is free in most cases, but you could be charged £65.00 if you are not at home when the engineer arrives, or other circumstances detailed in the TOC"
The engineer came but couldn't find a problem (I was at home when he came). I'm not stupid and can diagnose a problem, so there was no issue my end of loose cables or anything. The engineer said 'they might have been doing work elsewhere, which has caused issues with your connection"
Now to me that isn't my problem. To TalkTalk, they clearly think that it is/was my problem as they have charged me £65.00 for the engineer coming round to deal with a fault that they said they'd found that he couldn't find.
I am still finding my internet cutting out a couple of times a day, but obviously I have to live with this now as I can't keep paying £65.00 for them to send someone to look and find no fault with their shoddy service. Poor
Reviewer
Peter
Location
Scotland
Date
20/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband ever waste of ******* time, dont buy, these people should be put out of business
Reviewer
Ian
Location
West Midlands
Date
19/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
They consistently offer better deals to new customers than existing ones and their support team is useless.
Reviewer
Dimosthenis dimosthenous
Location
Birmingham
Date
18/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
By far the worst internet provider i have ever used. Every other day at 12pm at midnight the internet drops for a good 25-30 minutes and ofcourse there is NO CUSTOMER SUPPORT at that time. Slow connection, non existant customer service, internet outages every 1 or 2 days. Disgusting, simply disgusting.
Reviewer
Joe crawford
Location
Padiham
Date
18/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking! Was okay for the first 3 months then there after it’s been so unreliable! Can’t wait until my contact ends in January because I will not be renewing my contract I will be going with someone else!
Reviewer
Fiona Smith
Location
Heywood
Date
17/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Moving house and notified them, they strung me along for 3 weeks before telling me they would cancel the contract as they couldn't provide at my new address. I went elsewhere, they then claimed that I hadn't cancelled the contract and that they now could switch to my new address. Spent hours trying to sort it out over the phone and online chat. No compensation for wasting my time and basically called a liar, as they don't record their calls so couldn't clarify the 8 previous conversations I'd had with them. Absolutely awful customer service.
Reviewer
simon dias
Location
the crossways haunslow
Date
15/07/2021
Comments:
one of the worst services ever... customer call helpline and their chat service sucks .. they don't respond to your calls...
Reviewer
AverageJoe
Location
Waterlooville
Date
14/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service, terrible equipment, worst broadband provider.
No customer service at all
Reviewer
JasonBourne
Location
Waterlooville
Date
14/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I would leave zero stars for customer service if I could. Trying to find someone to talk to to fix a connection that never went live is near impossible. Website is structured to keep you going round in circles without being able to contact customer service. Online chat doesnt work on phone or a PC. Every support page you try to gain information from has a broken link. I will never use talktalk again even if half the price of others. TV package is awful due to equipment and menu system, its very slow and hard work. We ended up putting the TV box back in the box after a month or so.
Reviewer
Langley
Location
Langley Woods, Slough
Date
14/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with Talktalk for a few years and the service has deteriorated. Made many calls firstly point out the issues of bad service ending up with frustration as nothing was resolved - over 2hrs on one call - passed from pillar to post. Explaining my situation on may occasions and the system notes are never complete. I am now at a point where I have no option but to stay until the of the contract even though they assured me that I could leave the contact with out penalties.
Do not recommend TALKTALK to anyone!
Reviewer
Daniel jefferson
Location
Bristol
Date
12/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
The worse company ive ever come across,nothing but problems from the start then they rip you off.
Avoid
Reviewer
Nat
Location
London
Date
12/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Useless; time wasters. Offer different packages online and on chat - which is plain dishonest. promise to put in a note to say that the broadband must be urgently installed on chat then say that they are giving you a discount. Except that the price is better online than this "discount" but then they refuse to add a note to say it is urgent. Once they have basically blackmailed you into getting the broadband over chat for a worse price by promising they'll install it earlier I received an email saying the the broadband would go live a day later than was stated on the website. Then complained and the customer service said the agent had LIED to me. Just don't even go there
Reviewer
Jei
Location
Wolverampton
Date
08/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No chance of getting broadband and house phone working at the same time. Engineer told me I could either have broadband or phone working only. Phoned up customer services to cancel to find out if you want a uk call centre they’ll throw you back in queue to get another call centre in another foreign country. After that they’ll still send you bills every month until they eventually try to take you to court through a debt collection agency. After speaking to said agency it gets sent back to Talk Talk only to be told they have sorted things out and apologetic but I still owe them for calls I managed to make (which I thought was fair). Guess what, the telephone numbers they gave me in the email don’t work. Still can’t get issue resolved and it’s been nearly six months now. Completely incompetent company.
Reviewer
MR R SMITH
Location
SKEGNESS
Date
05/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We are paying for FASTER FIBRE with a broadband speed of 30 to 40 mbps, we are getting 10 to 14 mbps. Sometimes it is unworkable, very unimpressed with TALKTALK. Speed was ok until people started working from home, which has just rubbished our internet.
Reviewer
Luna
Location
Southsea
Date
05/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is outrageous. To cancel our never used account took 1,5 hours on the phone cause we kept being transferred to someone who could cancel it but it just ended up being another salesperson trying to make us keep the account. After cancelletion they are still charging us even though the router has literally NEVER been plugged in and is still just sitting in the box it came in whilst we wait for them to send another box to send it back in. When we phone to confront them about ongoing wrong payment they just keep hanging up. Absolutely insane. Spare yourself pain and never go for this company.
Reviewer
J.H
Location
Cumbria
Date
02/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This service is unusable, it has been ridiculously bad since a few days after the 30 day cooling off period ended (convenient eh) you get nowhere with customer service, apart from a headache of repeating your full name, email, postcode, phone number etc, over and over in the same chat, very annoying when you're already annoyed at your Internet not working. I live alone so at most 2 devices in use at one time, yet they claim they provide good Internet for family use. I tried getting by with speed readings beginning with 0.0something, massively under their "guaranteed speed" before reaching my limit, I am now getting into a battle over my refusal to pay a fine for ending my contract prematurely whenin fact they broke the contract first by npt providing the service I'm paying for. DO NOT WASTE YOUR TIME OR MONEY BY JOINING TALKTALK,if needs be, learn smoke signals, much quicker and more efficient means of communication than trying to use their Internet!
Reviewer
Rijo
Location
Stoke on trent
Date
02/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband. Getting disconnected all the time
Reviewer
Faz
Location
Lancashire
Date
02/07/2021
Ratings
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Was great until they broke the price promise, fixed price no mid contract price rises and then 5 months later boom price increase... Shambles
Reviewer
Mahjabeen
Location
WALSALL
Date
01/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of worse and awful broadband internet service the customers services is very bad don't help at all ripping people off for poor service please avoid other wise u gonna get stuck for 24 months
Reviewer
Charlotte
Location
Derby
Date
30/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The worst customer service I have ever encountered. Talk Talk cut our connection off without our knowledge or authorisation and couldn't work out why it had happened. They told us that we wouldn't have to pay the £170 early cancellation fee repeatedly as it was not our fault and then charged us anyway. When I asked for a refund or compensation the customer service representative laughed at me. We had to go for 3 weeks with no broadband because they made us wait for an engineer to come out to reconnect us. They will keep you on the phone for hours repeatedly putting you on hold until you're back to square one. Avoid!
Reviewer
Elen
Location
Exeter
Date
28/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst internet and service. I have to leave 1 start so review can be completed. Avoid as it is the worst company and non existent internet supply.
Reviewer
Alice
Location
Glasgow
Date
26/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
no connection and zero customer service!!! I would rate ZERO if I could ! Worst ever broadband I have ever had with non-exist customer service. tried to phone them numerals times ended been transfered here and there a bunch of useless people who treat customers like mat who pay them each month for nothing but troubled. STAY CLEAR !!!!
Reviewer
Saurabh
Location
Warrington
Date
26/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful, got promised 60mbps, got 1mbps for the first month, felt like i was back in 2002. disconnects EVERY night at midnight. and sporadically during the day. Worst service provider i have encountered
Reviewer
MT
Location
UK
Date
25/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Dreadful on every front. Avoid if you have any expectation of being able to connect to any website (benign) without filtering. The homesafe/kidsafe filtering was set to off yet technical support couldn't fix it so I was left with a terrible service. Customer service experience was the most stress-inducing experience. I would rather pay more and go elsewhere
Reviewer
Sarah
Location
Sheffield
Date
24/06/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is a terrible provider. Non-existent customer service. Please go somewhere else for your internet. These guys are terrible. We just got redirected and redirected rather than helped
Reviewer
mia
Location
Date
24/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
furious paid it off in full once i cancelled and still getting emails to demand late payments when its been cancelled and closed down. money grabbing thieves. only offer to waive the fee cuz appaz i still owe them money when i have proof. not happening. seeing them in court
Reviewer
Gary kalbitz
Location
Uk
Date
24/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Well they had us hooked with the offer and the price but they completely lost us with the customer service and online assistance. Trying to set up a simple payment date and failing to do so correctly as agreed on several occasions then trying to give us a late payment charge as they failed to do as agreed was utterly shambolic, we honestly wish we'd never left sse as the level of difference in their customer service is nothi g short of astronomical. When talking to a talktalk representative it still feels like you're talking to a robot, like really scripted and absolutely no other responses beside what's written in front of them and this why we are leaving and going back to sse, seen as this is after just over a month with talktalk just about says it all really.
Reviewer
Graham Keath
Location
Seaford
Date
23/06/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I've been with T-T for nearly 4 years and I've always had a good Service from them whilst their Customer Services are always very polite, helpful and deal with my Enquiry in a satisfactory way. The B/B speed used to be a bit 'iffy' but since they've introduced their new fibre 35 service its much faster now, and that is despite my area being known for poor reception (I've had to pay to have 'free sat'installed for my tv).
I would recommend T-T.
Reviewer
Cr
Location
N4
Date
18/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service, can’t get proper internet connection and no help from talk talk service staff. Absolutely awful, steer well clear!
Reviewer
NE
Location
Bristol
Date
18/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet not reliable at all, worst customer service, disgraceful company that does not deliver what they promised.
Reviewer
johirul
Location
east london
Date
18/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
lying, conniving and deceitful is how i would describe taltalk. slow downs and disconnection is a regular occurence even thogh i am on their fastest bradband.
Reviewer
rt
Location
norfolk
Date
17/06/2021
Comments:
Without doubt the worst provider, with the worst customer service. They were stealing from me every month,I say stealing as I was paying for a service I never had with them.I was 20 days without phone or internet, and the compensation I was offered? £20.00, insulting to say the least. Their appalling customer service is the worst I've ever suffered from any company, their agents don't give a damn, and openly treat you as a nuisance. don't bother with Ofcom neither as you have to be six weeks without service before they lift a finger to help you, which is unacceptable, surely it should be two weeks but I guess that means they actually have to do some work for a change.i wish that talk talk was forcibly shut down and the poor victims aka customer's properly compensated for the lies and deceit that this wicked company dupe people with. AVOID THEM.
Reviewer
Mohammad Khan
Location
London
Date
17/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs...i signed up to their service last month, I asked them to install before the 01st June or after 06th June as I was on vacation for that week ... they confirmed on the phone install was going to be on the 27th of May. Holy behold after a couple of weeks they sent an email confirming the install was going to be on the 01st (the date I wasn't available). I called customer service and they were kind enough or I thought so to reschedule for 07th June. On the 01st of June I got a call from an Open Reach engineer at my home. I told him I had rescheduled to the 07th and I wasn't home so he left. I then called Talktalk again to reconfirm they had changed the installation date which they confirmed verbally - they promised to recheck with Open Reach and call me back - never happened. After 3 days I got a call asking me if I could do a service test as my service was now live and got an email as well. I told the support guy the service was never installed unless guy illegally accessed my property but he insisted Open Reach had installed it. He booked a review with Open Reach and promised to get back to me on the 07th. I received a call on the 07th from another CS agent who said Open reach had rejected the review as connection was installed. Guy promised to call back in an hour but never did. I then made a series of calls where I was promised that an engineer would come imminently but never arrived. They kept on insisting Open Reach might have bought the ONT so I should I just plug in my router to the Virgin ONT. My virgin service was thankfully still active. After alot of arguments with them on the phone to explain my virgin connection was still active I went to see if I could plug in the Talktalk router...Holy behold the Virgin ONT has a coaxial connection and the TalkTalk an RJ45..no way they could be connected. However, as the Open Reach system marked it as live they would neither come to do an install or acknowledge fault...customer service is crap with no contact notes taken...I made around 12 calls to get an installation and resolve the issue but to no avail. Ultimately, I asked them to cancel ... they confirmed on the phone and the next day received an email from them that a direct debit had been set up successfully
Reviewer
Pam Lockie
Location
Newcastle
Date
16/06/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Had assistance from George from your Manchester base regarding internet being down.
He was very pleasant and professional.He sorted out the issue quickly and also forwards tips if this should happen again
Thank you and please pass to this message to him and his manager
Reviewer
Lewis
Location
Scotland
Date
15/06/2021
Ratings
Customer Service
2.00 stars
Comments:
I cannot stand talktalk anymore.
With the intermittent connection failures that clearly started because of maintenance work. then they try say that the issue is within your own home.
Will never use TalkTalk again and will be warning everyone I know to stay away from this ISP
Reviewer
Matt
Location
Swindon
Date
13/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Left talk talk when my contract was up in December 2020, to only find that they have been issuing me with default after default on my credit score - with no communication from themselves! needles to say, i am taking this further and will be seeking damages. I recommend you avoid at all costs, considering they ignore your cancellation notice and freely default your credit score.
Reviewer
Debbie
Location
Washington
Date
12/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I came back to talktalk 2 month ago and they tell you one thing and do another can't wait till contract up already - bill double what they say I WONT BE RECOMMENDING THEM
Reviewer
Helen Allen
Location
Coventry
Date
12/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Reliability
1.00 stars
Comments:
We’d been with TalkTalk for years and never had a problem until we switched to super fast broadband. We initially got great download speed but over a couple of months it went down to 10. Over the following 5 weeks we had 2 internal engineer visits, 3 Openreach visits, a new socket and 2 new routers. After every one of these events they marked the issue resolved without checking. By the time we left to go to Sky we were down to 1.9. Plugged in the Sky router - immediately getting 57. We did manage to get out of exit feed and the last month’s rental.
Reviewer
Matthew
Location
london
Date
12/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Simple the WORST hardware hardly works and there tech team doesn't know how to fix any issues i had. so i tried to leave and they wouldn't allow me, i spoke to 7 people today and 3 Tuesday then when i managed to get the manager i was then cut off from the call and still nothing is resolved!!... dont go with talktalk
Reviewer
Andrei
Location
Rugby
Date
11/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They asked me 85 £ to change a faulty power adapter. Their own equipment is faulty and they are asking 85 £ for a 10 £ adapter which doesn't belong to me.
Reviewer
Chloe
Location
Date
11/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please please do not go with talk talk - My router came after the engineer came and then my router arrived 5 days late... it was faulty , waited for another one 3 days and does not work either - engineers so unhelpful so wanted to cancel and now have to call a number that charged to cancel - a massive joke
Reviewer
Raminder kaur
Location
Willenhall
Date
10/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor service. I have contract with talk talk but internet always disappoints me.always issues about connection with devices. I want terminate my contract but talk talk refused to do and asking more money. No body listen complaints.
Reviewer
Alice
Location
Derby
Date
10/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
RUDE STAFF ! CUSTOMER SERVICE IS BEOND SHOCKING !
Charged when I didn’t even have a box from the provider ! Over charged for 3 months when it was cancelled have made my life hell ! Utterly shocked by the awful treatment I received would never recommend will be contacting trading standards as they took more money out of the account than they should just rip off merchants utterly disgusting service
Reviewer
Ian Gibsoy
Location
London
Date
09/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was never contacted. I have the equipment sealed in its original packaging. They could not provide my with fiber, and tried to fob with slower speeds.
Reviewer
BK
Location
salford
Date
09/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst ever service provider. avoid them at any cost. unreliable internet. difficult to cancel it. bad customer service.
Reviewer
Akos
Location
Glasgow
Date
03/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Avoid them like plague. Tried to cancel my broadband after having the contract expired over a year ago, and I was moving too. First I was 30 mins into the call - they were not happy that I don't wish to pay an extra month for them. As I don't use the service anymore I do not wish to pay. Other big names do not charge you if you don't use their services anymore and it is reasonable.
Well not for them. After getting put on hold for the fourth time I hung up - time is money. I could charge them for not making cancellation easy and wasting my time. I called again after realising that the first call wasn't enough, my account is still active while I clearly expressed that I want to cancel in the first call.
So I called again and the only way I could cancel was if I agree with their policy otherwise I can not cancel. I tried to ask for the deletion of all my personal data which I have the right to (data protection act 2005) and I got that refused. I think that's illegal and I am already seeking help from my lawyer. That's corporate scam. I find it utterly disgusting that they are just money centered and making everything harder with their hidden fees. They asked me for every equipment (router cables etc...) they have provided or otherwise they also charge me with £50. Now the router contains information about the computers you connect and if I can not even trust Talktalk with a simple out of date contract cancellation how could I trust them with sensitive data from my computer. Not deleting my personal data is illegal it should never be taken into terms.
Their only reason was that that they can't cut of the internet which is a lie - during the pandemic when I couldn't pay they cut it off straight away. Lies lies. Talktalk is simply out there to take your money and put you into a contract you wish you never signed. Not customer friendly at all.
Reviewer
Sergey
Location
London
Date
02/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Actually I do not have a problem with the speed of my Broadband and I wanted to stay with TT but I have to cancel my contract due to their price increase. Last December I signed a new 24 months fixed price contract. The T&C of my contract clearly stated that it gives me a "peace of mind that my package price will stay the same for the length of my contract"! 5 months through my contract and TT decided to increase the monthly fee. It is a direct breach of the contract terms and I have no trust in the company that does not respect the letter of the contract.
Reviewer
Guy
Location
London
Date
01/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
We were a client for over 10 years but when we wanted to move companies they became very unhelpful and even though we gave them two months notice, they insisted on charging us another years "maintenance " .
I would not recommend this company to anyone !
Reviewer
Mike
Location
Wilts
Date
24/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Charged for 1 month advance even though we ended contract due to increase in price. Now charged overdue charges. Absolutely wrong. Don’t ever go with them. More trouble than they are worth. Customer service is hopeless
Reviewer
Annette
Location
Poole Dorset
Date
23/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Can't speak to an agent
Had no broadband since installed on 16th march
Lost 2 agents during live chat
Numerous hours waiting for answers appalling customer service
Reviewer
Namdeep
Location
Midlands
Date
21/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible company. You pay more for faster speed and still lose speed. You pay a discount price for add ons and when you are going to leave they add full price on , That's loyalty from them. Stay away and you will thank me.
Reviewer
Sofia
Location
London
Date
18/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Talk talk's broadband was ok.
However, the customer service is poor. I moved out of the country and even though I called them a couple of times to ask them to cancel my account, they didn't. They contacted me 3 months later via a different company to ask me to pay for a debt for the services that I hadn't been using all of this time and which Ι asked them to cancel for me 3 months ago.
When I contacted them, after 3 months, in order to speak to agents, the agents kept hanging up the phone to me. I was on the phone with them for 2 and a half hours. I spoke to 7 different agents which were not quite happy to assist me with my request.
The last agent managed to cancel my account and I now have to pay for a great amount of money for a service that I did not use for the past three months only because the customer service was poor three months ago too and they did not cancel my account upon my request.
Reviewer
NChaves
Location
Wokingham
Date
18/05/2021
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
TalkTalk hasn't fully disappointed yet. All issues I had were down to the line itself, at leat this far.
It is however a "DIY" network, you better know what you are doing as their Support lacks knowledge.
On my last call with them, some tech reset my router, no backup or even informed it of it, my custom configuration was all lost. Had to reconfigure from scratch and even that they could not help with as "DHCP" and "DNS" was not something they would even understand.
Overall, value for money is amazing, and they are keen to help, just not always able to.
Reviewer
Ramzy
Location
Middlesex
Date
18/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Avoid like the plague, the way they treated this vulnerable customer was nothing short of criminal, I had £60 stolen, why? because I waited 3 weeks for an engineer who never turned up, they decided it was their vulnerable customers who should be penalized, never ever experienced anything like it, worse than cowboys, the ceo office is a joke and ceo Tristia Harrison couldn't care less, biggest mistake I ever made.
Reviewer
James
Location
Eastleigh
Date
18/05/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish!! Videos not streaming properly so I've contacted them about this several times and keep cutting me off, to top it off they've put the price up by £2 which isn't in 2 year contract!
Reviewer
Daniel
Location
Walsall
Date
17/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
TalkTalk spoke to my Nan, a lady of nearly 90 years old. During the course of the conversation she 'bought' call divert to mobile (she doesn't have a mobile), she bought supersafe anti-virus (she doesn't have a computer) and she bought an international calls package (she doesn't dial abroad). That was apparently all in 2018 and they've been charging her for it ever since. She has no idea about these services at all, she doesn't ever remember being asked about them and would never consciously want them. When the family realised she was paying twice as much in her bills and found the reason was all these extras, I rang TalkTalk for an explanation. They could only keep repeating that the phone sales person would have read out the terms and conditions so they did nothing wrong. I was asking them to understand that my Nan is way to old to understand what’s going on and she sure would never consciously consent to buying anti-virus. They didn’t care at all. Hence the very negative reviews. From my point of view they exploited her and it makes me very angry.
Reviewer
HD
Location
London
Date
17/05/2021
Ratings
Satisfaction
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have been a TalkTalk customer for about 4 years. I haven't had any major issues with speed or availability. The connection has been good most of the time.
However I have cancelled my subscription recently following on recent tariff increase announcements.
This exit process has been a total nightmare. On my first call it was confirmed I could cancel without having to pay an exit fee in line with the official communication from TalkTalk. I have had to call now 5 times to get this processed in the systems. Every time I speak with a new customer service person, they basically tell me "sorry my colleague didn't process it properly". Most likely they are told to do so in order to have customer pay the exit fee without realising. Really really poor customer relation there. I won't renew with them in the future and will go with a competitor in my new place. They lost a loyal customer.
Reviewer
Ben M
Location
SW London
Date
17/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
When it works, it's fine, but that's a huge WHEN (and very limited). Most of the time speeds are trickling along below 10Mbps download, and often at 0.2Mbps download. It is only when I'm dry-humping the router, or alternatively sat on the support chat, that speeds surpass the contracted agreement. One reason given by support is that I have over 5 devices connected (most of which are idle e.g. Alexa) - are they serious given the average home probably has at least 4 mobile devices before even considering any home-linked devices (security, TV, smart devices, etc.)? I can't wait to leave this terrible service.
Reviewer
JAP
Location
London
Date
14/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where to start! Totally un reliable and inconsistent signal. When it works it’s great but when it doesn’t it’s a nightmare. Contact centre equally bad - no help. Spent 5 hours tonight trying to fix it after losing signal for previous 24 hours and losing a days work. Regular occurrence every 2-3 weeks. Trapped in a contract we can’t escape with below par signal, network and service. If you value your time and sanity and need your wifi then don’t repeat our mistake - don’t buy Talk Talk, go elsewhere
Reviewer
Steve Milner
Location
CHESTERFIELD
Date
11/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Spent weeks complaining about poor broadband performance, both written and alongside over 7 hours of telephone conversations to customer service and technical teams. Eventually the tech team indicated they couldn't resolve the issue so, as I'm entitled to do, I switched provider. Plusnet have been awesome, all issues disappeared the moment they took over the line. However, Talktalk have come for their pound of flesh and are demanding exit fees with menaces. I can't be bothered to deal with the agro of the markers they've threatened to put on my credit history so reluctantly paying up.
Reviewer
Robert Gavin
Location
Merseyside
Date
10/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No stars, in fact a black hole! 18 months of on going faulty broadband, spoke more with their call center over the last eighteen months than with my mates. I am hoping this latest venture into faulty land will allow me to leave them without being penalised for cancelling the service I haven't had. Awfull company .
Reviewer
dmhm
Location
Hertfordshire
Date
10/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking customer services. I have been without WiFi for TWO MONTHS. at first I was told nothing temporary could be put in place, then after a month they said they have requested a temporary line, I have now been told I can't have it! I have lost my job because of this and have paid over £100 so far in bolt ons. I'm told I can't be compensated until the service is fixed, but they can't fix it, so I cant cancel my contract! DO NOT USE TALKTALK
Reviewer
Alex
Location
Newcastle upon Tyne
Date
10/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AT ALL COSTS!!!
Talk Talk is without a doubt the worst internet provider I have ever been with.
I am on the fiber150 deal and without fail, my connection cuts out numerous times every day. When the connection is on my speed is never above 13MB. As I work from home this has been causing me numerous problems. On my package, I have was promised by the salesman a minimum of 100MB. however, when looking at my contract this promise is actually a maximum and not a minimum - this is very sly from Talk Talk.
Now on to the customer service. Talk Talk customer service is NOT open every day, so if you encounter a problem on one of the 4 days it is closed, which I GUARANTEE you will encounter numerous problems on these days, then there is nobody to speak to in order to help resolve the issue. When I have managed to speak to someone every time I am told that there is no in fact no problem with my connection. Even though it is cutting out at numerous intervals every day. Instead of helping to reslove any issues teh customer service team spend more time trying to lay the faults at your door. For example, one agent told me that the problems are my fault and that I should get a table, place it directly in the middle of my room on a table and place the router on it. I almost choked with laughter.
So to conclude, please LEARN from MY MISTAKES and never give this company your money.
Reviewer
Tom
Location
Sutton in Ashfield
Date
07/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not go with talk talk the worst internet ive ever experienced in my life, disconnecting every 5 minutes and when connect getting a top speed of 7mbs!!!
Are you kidding me?
Reviewer
Ramzy
Location
Middlesex
Date
07/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have been a talktalk customer for 13 years, with a heart problem, (they claim to prioritise vulnerable customers) what a joke, last year I kept having connections problem, 3 weeks waiting for an engineer, he never bothered to turn up, I was promised compensation for that and for the weeks I had bad connection, in fact according to Ofcom rules a customer should receive automatic compensation when an engineer doesn't turn up. not with TALKTALK, THAT EVIL COWBOY COMPANY ACTUALLY PENILSED ME FOR MISSING APPOINTMENTS, UNBLIEVABLE BUT TRUE, SO I HAD £60 STOLEN FROM ME, NEVER GOT THAT BACK, IT TOOK THEM 3 MONTHS TO SEND OPEREACH TO INVESTIGATE AND THEY DID THIS TO A VULERABLE CUSTOMER WITHOUT BATTING AN EYELID, CEO OFFICE DIDN'T LIFT A FINGER TO HELP ME EITHER WITH CONNECTION OR THE MONEY STOLEN, EMAILED CEO Tristia Harrison who earns about half a million pounds a year, explaining my situation and health status, she did not even deem worthy of an acknowledgment let alone a response, for her I was not even a human being, not a shred of decency or humanity from that cowboy company.
Reviewer
Newton
Location
Worksop
Date
05/05/2021
Ratings
Customer Service
1.00 stars
Comments:
Wanted to charge 116 exit fee as I was moving house. Our buyers charged 27 by their broadband company how can they justify this difference. Wouldn’t let me speak to a manager then had the nerve to say ask your buyer to pay the exit fee!
Reviewer
Ankerbold Classis Cars
Location
Chesterfield, Derbyshire
Date
04/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service! Complained numerous times about Business Broadband dropping out for hours most days, causing major issues, they did not want to deal with issue even though showing less than 1MB! in the end they said they could look at putting new line in but wanted to charge us. Moved to Plus Net and when installing picked up a problem that was to do with connections at the box, which they should have sorted. Will never go back to them or Recommend them to anyone.
Reviewer
Niketa Basson
Location
Shoeburyness
Date
04/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Mental health affected ⛔⛔⛔
Anxiety,stress,annoyed.
Terrible customer service.
Horrible online chat.
Avoid TalkTalk please.
There are far more broadband providers that give you a much better service.
Sphumelele & Ralphael are just two of the TalkTalk team that have cause my health condition to worsten by their lack of customer service.Shame on you...
Reviewer
Prabin
Location
B708hq
Date
03/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't trusts talk talk increase bill what ever they want started time I pay 22 pound now wiht in 1 year 25.50
Reviewer
Michael
Location
Yorkshire
Date
28/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I’ve ever dealt with. Slow internet and terrible customer service. Switched to now tv who are so much better.
Reviewer
Marc Cunningham
Location
Date
27/04/2021
Ratings
Satisfaction
2.00 stars
Comments:
Their engineer fitted the modem on the wrong floor I live in a 3 story home, when I asked them to move it up to the middle floor all my neighbours modems are fitted in the middle floor they said they have to charge me a £130.00 even though it was their mistake
Reviewer
Ross
Location
Rugby
Date
27/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
The actual service has never been a problem. But holy moly. Moved address and was given the worst customer service I have ever experienced. A company this large, with Trista Harrison at the helm should be ashamed of how they talk to people. Someone needs to grip this entire environment. To have customers told they will get what they are given is insanely ridiculous. To have another operator laugh at the problems you are experiencing is down right abuse. Absolutely shocked. Avoid it like the plague.
Reviewer
David Newby
Location
Newcastle
Date
26/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Absolutely the worst broadband provider with even worse customer service. Wish I’d read the reviews before I switched. Avoid at all costs.
Reviewer
Eamonn Munnelly
Location
Hazel Grove
Date
24/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rainfall are getting to he blame here but they are definitely hindered by Openreach, who seem to have a fibre supply to every green telephone box in the area except ours!
Reviewer
Paul Mallon
Location
Northern Ireland
Date
23/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
The broadband router died 3 days after installation and we were left with no internet for home school and home working during lockdown. They then insisted on making us return the faulty equipment, when of course it should be their responsibility to collect it rather than ours to package it up and return it. However I did so exactly as they requested. But 2 and a half months later I get a letter requesting proof of postage. I guess that a lot of people would not have kept the postage receipt for this length of time and would have received a bill for lost equipment. Luckily, I did still have mine. To add further annoyance, the letter contains no email address to send the proof of postage to, which is obviously the most convenient method. It also contains no phone number via which an email address could be requested. To date the situation has still not been resolved. So far I have endured months of inconvenience and expense arising from their faulty equipment and awful customer service. It really seems like any little thing they can make life more difficult for the customer, they will do it. I would urge anyone to avoid TalkTalk at all costs.
Reviewer
KL
Location
Oxford
Date
22/04/2021
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have been a Talk Talk customer for over 10 years,dating back to the Pipex years in fact. Judging by lots of other poor reviews of Talk Talk, you may wonder why I have been such a loyal customer and haven't yet switched to another provider.
Well my own general experience with Talk Talk has been pretty good.
I have twice before attempted to switch to another provider like Plusnet because of a cost package being offered by Plusnet, however both times I was retained by Talk Talk because they offered me a deal which actually bettered the Plusnet deal being offered, obviously you need to contact Talk Talk get the better deal.
Talk Talk freephone customer service is one of the fastest response to a real person that I have experience with any company not just broad band. I've phoned up about 3 separate times this week to check some details of my new package, each time my call got answered by a human almost immediately after the short automated menu system.
Each time my call has been dealt with politely and effectively.
So as far as customer service over the phone goes, it's pretty good right now, and certainly better than 2 recent experiences that friends and family have relayed to me about Virgin Media, they both said they had to wait almost half an hour to get to speak to someone on their customer service line!
As far as speed broadband goes, it seems
my ADSL speed is hampered by my BT exchange, so can't get the best speeds regardless of what Talk Talk could provide, so for now I can not rate Talk Talk with any great authority, but for my current needs it's okay.
Over the long time I have been with Talk Talk I can only recall about 3 times that I have reported a fault with the line, and on each occasion Talk Talk sent me a text to say that an engineer was dealing with the fault at the local exchange and would inform me when the engineer had fixed the fault.
On each of the these occasions the fault was fixed usually within 24 hours of reporting the fault to Talk Talk, so again it was pretty good service.
Talk Talk also have a community forum where you can discuss broadband issues or router problems etc, On this forum you can report an issue with your router, I did this recently (In March 2021) and within 2 days of posting my router issue I was sent a brand new router postage free.
So overall I'm quite impressed with Talk Talk, given the fact that pretty much all the big rivals (BT, Plusnet Virgin etc) all have some issue of one kind or another.....no ISP is perfect.
To sum up, If you are looking for good prices, pretty good customer service (in my experience anyway!) and don't need the very fastest broadband available, then I would give Talk Talk a go.
Surely I can't be the only one that has had good experiences with Talk Talk?
Reviewer
Timothy Goswell
Location
Halifax. U.K.
Date
21/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
please read this trustpilot review before joining TalkTalk.
TalkTalk are by far the worst company I have had to deal with.
There help desk in South Africa is useless - it took one of them 10 minutes to take down my postal code. I have absolutely nothing against South Africans but they cannot understand my Yorkshire accent and trying to deal with them is a pain.
After dealing with this company I have to say that they have no care at all they do not want to help.
When you sign up you get an English person talking to you in English and they're very helpful and all friendly and cheery. Until something goes wrong then there's disaster because none of them are interested in the slightest.
I have spent 7 days trying to get through to these people and no one wants to listen they are absolutely hopeless.
I have left 36 messages on their CEOs phone which always goes to answerphone, no one answers. No one listens to the messages or contacts you about your concerns.
They even got my address wrong they seem to think that I live at house number 0 on my street. This is an impossibility as house numbers in the UK start at number 1 and go up from that. I suppose they are to be congratulated in that they actually got the correct street name.
In a few words THIS COMPANY DOES NOT CARE ABOUT CUSTOMERS.
Do yourself a favour don't join talk talk you will regret it if you do. All will be good when you join but the moment you have problems they just don't want to know.
Please read what I have said above and go to another provider not TalkTalk - this is a totally independent review I have no affiliation with TalkTalk whatsoever.
Reviewer
Chris
Location
Cardiff
Date
20/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Didn't turn up to two separate installation visits, less than no help from either the management or customer service teams.
Avoid at all costs
Reviewer
Leo
Location
Bristol
Date
19/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
No internet at home for a full day, support (barely speaking English and working from home you can ear the background noise) just reading script and not asking relevant questions make you loose even more time and leave you with a non solved problem.
This company needs to be shut down.
Reviewer
John McCormick
Location
Newcastle upon Tyne
Date
16/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID THIS COMPANY.
My “guaranteed” fixed price contract has just been increased. Apparently they can do this if they give you 1 months notice by email, I did not receive an email from them. The service is rubbish, if I leave the room where my router is situated my signal drops to one bar so its useless around the house. I have regular disruptions to the service and my tv is buffering regularly. To slap me with an unannounced price hike (which they guaranteed would not happen) for such a poor service is disgraceful. I will strongly recommend to anyone that they stay clear of this lot and I myself will be pleased when my contract is up.
“well do you proud” should be changed to “we’ll rip you off”
Reviewer
John McCormick
Location
Newcastle upon Tyne
Date
16/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID THIS COMPANY.
My “guaranteed” fixed price contract has just been increased. Apparently they can do this if they give you 1 months notice by email, I did not receive an email from them. The service is rubbish, if I leave the room where my router is situated my signal drops to one bar so its useless around the house. I have regular disruptions to the service and my tv is buffering regularly. To slap me with an unannounced price hike (which they guaranteed would not happen) for such a poor service is disgraceful. I will strongly recommend to anyone that they stay clear of this lot and I myself will be pleased when my contract is up.
“well do you proud” should be changed to “we’ll rip you off”
Reviewer
Davies
Location
North Wales
Date
16/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT EVER USE TALK TALK!! As an elderly person who has been the main carer for their husband with dementia over the past 6 years, I had not realised until recently that they were taking two direct debit payments of +£75 and + £60 per month for the past +5 years. Unbeknown to me, I had two talk talk accounts but was only using one phone and broad band line. They were also charging me for media which I was not aware of. They clear take advantage of vulnerable elderly people which is criminal. Also their customer service is appalling. Each time I called them to find out why I was paying close to £140/month for phone and broad band, they would end the call, stating they would call me back but they never did. On one occasion I spent 3 hours calling them back. Use another more reputable telecommunications and broad band provder.
Reviewer
Joan
Location
WELWYN garden city
Date
12/04/2021
Ratings
Satisfaction
2.00 stars
Comments:
They have taken over £60 a month from my account, spence October 20 l have my landline and broadband, l should be paying about £29. A month, l l want them to put the money they were not entitled to back into my account, l have been on the phone to them and can't get anywhere , they are thieves.
Reviewer
Greg
Location
Essex
Date
11/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AT ALL COST. Years of business and domestic custom, always some explanation of why the connection is unstable and low bpm. Unannounced additional charges. They do not provide what is in their contract but still charge you the money, rip you off and lie to you that everything is looking good from their end. Greg
Reviewer
Grahame W
Location
Latimer
Date
05/04/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unfortunately I have just renewed my contract with TalkTalk. The actual broadband speed is appalling. So called I them engineer came to check it out. Said we cannot have many devises connected as will effect our 15mbps on a good day speed. Just had a £40 bill for the privilege of the useless engineer....So we are to take turns on the internet....mmmm... do not trust them despicable useless company, they have just lost myself and all the other family as customers. Keep it up talktalk NO customers no talktalk ace......
Reviewer
Sanda
Location
London
Date
03/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I’ve subscribed to talk talk this January.
Ever since, my internet speed dropped and it makes almost impossible video calls or regular streaming.
Spent well over 2hours, wasted time, chatting with customer service, running tests and the conclusion was I have to pay for an engineer to come over and check the issue or pay if I brake the contract...
Disgusting..I don’t recommend this company at all!
Reviewer
Anonymous
Location
London
Date
01/04/2021
Comments:
They are a bad broadband we pay the 32 pound internet plan and only nearby the router is when we get actual wifi
Reviewer
Laura Porcher
Location
Bristol
Date
30/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet speed: RUBBISH!!
Connection stability: RUBBISH!!
Customer service: RUBBISH!!
ALL RUBBISH, STAY AWAY, GET BT!!
Reviewer
m. s
Location
west yorkshire
Date
29/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID worst ever .tHEY continue charging even after contract expired and anothere person had brodband connected in new name with new number. Engeniers visited address and did manual disconect and then connected new line.when contacted online i was told i need to cancel even if contract expired and i can`t do it online. I haVE TO CALL ON PHONE.CANCELATION TAKE 30 DAYS FOR WHICH THEY CHARGE YOU EVEN WHEN THEY DO NOT PROVIDE ANY SERVICE TO YOU. so if you do not look at your bank statments they will continue to still your money untill you figure it out and after you do they will charge you for another 30 days to kill your account ( their words kill the account) do not take it escalate complain .It is criminal what they get away with.
Reviewer
su
Location
london
Date
29/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Literally the WORST customer service team I have encountered. Absolutely useless - not one person has any idea of what they are doing there and just send you around in circles. Every single one spoke shockingly poor English so it was hard to even understand where they were passing the buck to next. They literally just send you around in circles and you are basically a prisoner of TalkTalk once you have entered into a contract. AVOID AT ALL COSTS
Reviewer
Sandy
Location
Stewarton
Date
27/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you eventually get to chat online, prepare to waste most of day while they lie to you and cut you off
Worst service provider ever, they changed there name from AOL but not there pathetic service
Reviewer
Rebecca Simpson
Location
Poole, UK
Date
24/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never dealt with such an awful company. I strongly recommend not to take out services with TalkTalk unless you want a lot of headache or stress. The internet did not work, I had to speak to someone via chat every week, they never stored my notes so I had to constantly repeat myself. One employee actually told me that it was obviously our 4 phones, 2 laptops, TV and other devices that weren't working - not their internet. The speed dropped down to 6mbps which is a breach of contract, but they still tried to charge me £40 for a booster and when I wanted to leave, £150 leaving fee. I was assured this would be dropped after speaking via chat for 2 hours to someone, only to still receive the bill a month later. I have never dealt with a company like this. You can't speak to anyone, it is extremely frustrating. I moved to BT and they have been completely hassle free.
DO NOT USE TALKTALK
Reviewer
B
Location
K
Date
23/03/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is the worst internet service provider ever, probably you get better internet in some third world countries than in the Manchester, UK from Talk Talk. Keep disconnecting, very-very slow, unreliable . Customer service is non existing.
Reviewer
radu
Location
oadby
Date
22/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband provider i ever meet.the customer service is rubbish,the qualitty of internet is rubbish(when you've got)...avoid this rubbish garage company
Reviewer
Susan
Location
Purfleet,Essex
Date
21/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
I really do not understand "HOW" when you have signed up to a "FIXED PRICE CONTRACT" your provider can "HIKE" the cost of your service less than 6 months into your 18 month term and with a "TAKE IT OR LEAVE IT" attitude that frankly stinks, to then blame this rise on kids home schooling due to Covid absolutely shameful.
What I find absolutely galling though, if as a new customer you sign up for a new contract you get a gift card which when taken from the overall monthly cost of their service means said new customer is actually paying less than a customer who finds themselves in the same position as I now find myself in, i.e paying for said "Gift Card"
Here is a suggestion "TalkTalk" by all means offer new customers incentives to sign with you but not at the expense of existing customers, in this way you may find your customers will actually stay with and recommend you rather than spending their time looking for alternative providers. I for one cannot wait to get away from you now, your Customer Service is wanting to say the least.
Reviewer
sp_burt
Location
Bolton
Date
19/03/2021
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Generally average - reliability is probably the worst aspect of using TalkTalk for broadband. There are regular outages, more so than other providers I've used in the past.
Speeds are average, coverage/range is okay (though we've switched to our own Mesh System to cover three floors) and customer service had generally been lackluster when we've needed it.
The only positive is that there service was reasonably cheap when we signed up. I guess you get what you pay for...
Reviewer
Kenneth Gilroy
Location
Borehamwood
Date
18/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
The broadband speed and reliability is excellent. But, and it is a big but, their customer service is awful. I have a 18 month fixed price contract, but talktalk have increased the monthly charge. Their customer agent could not understand what fixed rate meant. They could only suggest that I could cancel the contract. But I only have a limited time, otherwise there is a cancellation fee. Best avoid this company. There are more honourable companies out there.
Reviewer
X14Z3RZ
Location
Croydon
Date
14/03/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Overall, Talktalk can get pretty slow most of the time. I planned to switch to sky but I don't have the money :(. Whenever I called Talktalk to complain, they never pick up, and my laptop would always take at least 1 minute to do anything, whether it's dowloading, searching or playing videos. Saddened...
Reviewer
Colin Patterson
Location
England
Date
12/03/2021
Comments:
Talk Talk was supposed to install - BUT instead they have
ABUSED me in my own safe space - Their so called engineer and I almost got into a fight because he insisted in moving a book I keep on the floor. Before you ask it had nothing whatsoever to do with the installation. I have written and talked to them more times than I've had hot tea. Bizarely the actual MODEM they sent me is still here in my house UNOPENED because their lying so called engineer did not compete the job. I repeat the MODEM is still here ( they did ask me to send it back but why would I do that?) Also the dismantled box in my living room is just as the lying engineer left it over a year ago. ON top of this they keep sending me what they macarbely call payment updates. Talk talk is **** and so are their managers and the so called engineer they sent to harASS and frighten me. STAY away from Talk Talk and if you must be sure you have a witness when their so called engineer comes knocking on your unfortunate door.
Reviewer
Bob
Location
Salford
Date
12/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unreliable and slow internet, expensive compared to other providers - definitely not the best deal you can get out there. Customer support staff are some sort of back alley operation in another country who are under orders to waste as much of your time as possible. Recommend you avoid!
Reviewer
stephen
Location
belfast
Date
05/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
takes 2 months to cancel. company is not contactable by any reasonable means. staff are flea market material. absolutely no concern for the customer. any chance they get they disconnect the online chat, calls. ignore letters. force you into cancelling your bank to protect your income. i am contacting trading standards watchdogs to give them a case to answer. people shouldnt deal with this company. terrible!!!!
Reviewer
Alan
Location
Sheffield
Date
03/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
After 9 years service, the last 5 months have been horrendous, bad line, slow speed, missed engineer appointments and unable to contact via E Mail, phone or chat, their mottos are Trying to get better and Because value matters are a joke, stay well clear
Reviewer
Jack Field
Location
Bradford
Date
03/03/2021
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
I am paying for 72mbps, but only have 33mbps.
Reviewer
John Kilvington
Location
Wiltshire
Date
22/02/2021
Ratings
Speed
4.00 stars
Reliability
4.00 stars
Comments:
They don't reply to texts, emails or letters. You wait 40 minutes on hold before speaking to an Indian who can't understand what you want. The worst company in the world!!!!!
Reviewer
Faye
Location
London
Date
19/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service, appalling company. Booked the day off work to install broadband. No one came. Had to book another appointment days later. No one came. Customer service was outstandingly bad I am still without broadband with no compensation or reassurance the service I'm paying for will ever be installed. I was told I couldn't speak to management and that they apparently couldn't even send an email. Never been involved with a company that is so incompetent.
Reviewer
Darius
Location
N1 2XL
Date
19/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appaling people never use them. Left property a year ago. cancelled the account. told to leave line 'open' for next customer. then continue to charge me as the new owner cant set up an account due to lock down. numerous complaints made, which they refuse to acknowledge as they got my name wrong on the account. now tryin to argue that as I left the account open they are entitled to charge me up till now even though I sold the property and moved out 13 months ago, cancelled by phone within 20 days (as very difficult to contact them) , raised complaints at 5o days and continued to complain to the current day
Reviewer
Lily
Location
Essex
Date
19/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THE WORST!!
We signed up for talk talk and got absolutely no internet. We called so many times and each call takes at least 2 hours being passed on to so many different departments and no-one knows what the situation is.
Eventually we spoke to someone who was actually bit helpful and she agreed to cancel our contract early and issue us a refund (which we never received)
2 months after I thought I would never have to speak to anyone at talk talk again I receive an email THREATENING TO SEND DEBT COLLECTORS AND PUT OUR NAME ON A CREDIT FILE!
Now we are trying to get this bill cancelled as we don't owe them money. We never received a service. We have lost money by using them.
No-one is helping us!
DO NOT USE TALK TALK!!! RUN RUN RUN!
Reviewer
Mr Montague
Location
Mersea Island
Date
18/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totally appalling no phone connection only once in weeks .Internet connection always very intermittent .
Reviewer
Hugh Boyd
Location
Croydon
Date
18/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not good, I will finish my being with Talktalk in June and I will be looking for another provider.
I ended up with them trying to steal £30 from me for "my not being in for a service engineer" ...a long story but they were wrong and after my telling them that my cctv camera did not record any engineer visit...they refunded my £30 charge....without an apology. I spent hours talking with them and spent more hours searching my cctv footage so that I could prove my point.I am disgusted with them.
Reviewer
Paul
Location
Brighose
Date
17/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very por speds customer service nearly one existent ifI have Ipad on wife can’t go on her phone considering buying ot of the contract it’s that frustrating
Reviewer
Graene
Location
Staffirdshire
Date
16/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up to TalkTalk on 15th December, to go live on 16th Feb. As of the 15th I still hadn't received my router or a tracking number for Yodel to check it's status, so I contacted live chat for an update.
They told me that my router was on it's way and could arrive up to 6pm on the 16th.
It's now the 16th, so I got back on to live chat to follow up as nothing received yet. After 30 minutes on a chat I'm then told, and I quote:
"Thank you for staying on the chat looking into the account the order was set to be live on the 16-02-2021.However there was a external delay on the line at the cabinet exchange.I have checked the order and it's delay with line plant record team and I have escalated to the team and please check back on 18/02/21 the order will be progressed and once the order will will than dispatch the router and book an new engineer appointment."
In short, they can't even tell me when my service will go live till the 18th when they may or may not send me my router!
DD cancelled as of tonight so they can't take any money and writing this while on live chat to their cancellations dept (retentions) who are taking so long to reply to each message that I have time to do so!
Worst service ever.
Reviewer
Jack
Location
Acton
Date
13/02/2021
Comments:
Talk Talk has been horrible it is so slow and has made me sulking for so long.Plus they are always making excuse.
I HATE YOU
The end
Reviewer
Ewa
Location
Lincoln
Date
12/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The biggest scam I could imagine.
They took my money even after I changed supplier. They mislead me on the finishing date of contract so now I have to pay extra for those days. Had problems one after another with broadband and router. They couldn't fix any of them. If I somehow got the guaranteed speed off it lasted for maybe few minutes a week. Had tons off problems while contacting them. Never got a proper answer on any off my questions and it's quite hard to contract them. Even I you managed to do so the previous talks or chats like they never existed so I had to go over and over again through the same thing just to deal with one problem just to get another one and had to start all over again
Reviewer
Reee
Location
Sunderland
Date
10/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with talk talk for about 4 years ever since early 2020 the internet has been disgusting I test my connection speed the fastest I've ever had is 3.2mbs this is horrific 45 pound a month for nothing and they also charged me 35 pound for a SIM card I don't even own just tried ringing them ive been on the phone for over an hour and haven't talked to anyone yet sort your self's out
Reviewer
Natasha
Location
Date
09/02/2021
Comments:
Well...no surprise here!! I received an email with my bill, however to my surprise TalkTalk have charged me “advance charges of £38.00”. So I have phoned them to discuss why, where this has come from, and all I have been told is that they can’t remove the charges as they have already been put on so I will need to pay it for them to pay me back?!!! Disgusting provider, disgusting customer service, I will be going to the papers about this shocking provider!! AVOID AT ALL COSTS!!
Reviewer
Richard
Location
Chester
Date
07/02/2021
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Not delivering 67 MPs as promised
Reviewer
David
Location
Durham
Date
07/02/2021
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Probably the worst broadband provider I've used in almost 20 years. I'm suppose to be getting upto 67 mbps but never had over 30 in the 3 months I've been with them usually only around the 19-23 maps most of the time. A total waste of time ringing them as there call centre is is South African based and although they English speaking still very hard to understand and never get anything done about the low speeds. Best to just let the contract run till the end and go back to BT.
Reviewer
Sam Wilkins
Location
Boreham
Date
05/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I have been with Talk Talk for 13 months now, and apart from the odd disconnection which was normally resolved by a restart of the router, did not have anything to complain about with the download speed and internet service.
HOWEVER, skip to Sunday 10th January the internet went down, and it has not come back since at the time of this review. That is when everything unravelled. This is where you learn the money you save is on customer service and reliability.
I have wasted hours of my life attempting to contact Talk Talk to find out what was going on. It started with a twitter representative saying the issue would be fixed within 72 hours. This then turned in to the next representative telling me that actually 72 hours is the minimum time it takes to get fixed. This then developed into approximately 15 phone calls, twitter contact, the chat function (when on the odd occasion is available on their website) being told that an Openreach engineer has been booked in for tomorrow, contact Talk Talk the day after, and repeat.
Now I will say that they have informed me Openreach are the ones to fix it, which is why it can be perfectly reasonable for Talk Talk not to be blamed, if only for the fact that Talk Talk have lied to me on several occasions on when it will be fixed, cannot confirm when it will be fixed, what the problem is, nor a timeframe of when anything can be expected.
Ultimately the problem is two fold. 1. I have no idea whether the information they provide to me is true or whether it is a lie, or even whether anyone is doing anything about it. 2. Talk Talk clearly doesn't want to do anything past the absolute minimum to help get my internet back up.
In addition to these problems, I made a formal complaint in light of the above. I was told a manager would contact me the next day - this did not happen and I had to chase this up. They then did book in a time for me to be spoken to, only to provide no further information or no further level of care. I was then told they would book in a further call two days later to update me on the situation (text received to confirm this) only for halfway through the allotted time a text to simply change the date of call to two days later, and then no call to be found then either. When I complained about this to Talk Talk, they said they had try to call. I had no missed call and no voicemail so LIES!!
I am now switching to a different service as unfortunately I feel I have no other avenue to go down. This is a long review but please take note, because when it goes wrong nobody seems to give a damn.
Reviewer
Jonathan
Location
Huddersfield
Date
05/02/2021
Comments:
I am disgusted at still trying to be a customer. In the last two days I was suppose to have an engineer to sort my internet line out first time I got told the engineer missed his appointment with open reach I phone up again I get promised they will sort the situation out and they will book me an appointment the next day something goes wrong with the wire, the wire is damaged and they will phone me back tomorrow all I am gonna say is talk talk people cant do a simple thing right. Who cares that open reach is achually the only provider for you, it's on your head when the idoits mess up cause I didnt choose open reach I think you need to step up and take action for your failure as a company. Further more you cant keep me updated I have to phone you to sort the problem not oh quick heads up an issue has occured no you dont do that you make me wait past 6pm to tell me you guys messed up 48 hours and still cant get the internet on useful and what a disgrace as a company you should be ashamed of your self. I SHOULD OF KEPT WITH NOW T.V EVEN THO THEY HAVE SLOW INTERNET THEY ACHUALLY GAVE ME INTERNET, YOUR LUCKY MY AREA COULDNT GET VIRGIN MEDIA
Reviewer
LM
Location
Bristol
Date
03/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling service with nearly daily drop outs. Tried to end contract a few months early due to this, and moving house, was promised a call back, never received one and they have sent my account to collections, month by month. Yes that's right, they are trying to open a new collection for every monthly payment they think I owe.
Reviewer
Natasha
Location
Hampshire
Date
02/02/2021
Comments:
Absolutely Disgusting! I phoned up to explain I needed an extension on my bill of £22.15, as I haven’t been paid yet. To which I was put on hold countless amount of times, had one advisor hang up on me, and the manager/supervisor told me they can’t lift the bar until payment has been made. I explained I have a daughter at home who now can’t do her online learning due to Covid. I really didn’t think £22.15 would be that much of an issue for a week. AVOID!! they do not want to help you in any way, shape, or form. Needless to say direct debit has been cancelled and I will be phoning for a new provider.
Reviewer
Matt M
Location
Leeds
Date
01/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Without question the worst customer service experience I have ever encountered. The internet worked well in the 24 hours we had it, but ten days later we have now left TalkTalk due to the sheer ineptitude of their customer service and their inability to fix an issue they themselves caused which left us with no service. Best avoided.
Reviewer
Kevin
Location
pimlico
Date
01/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
we moved into a new property and was told that we cannot not receive fibre. they offered us fast broadband but the speed was just too slow. i called them up and i was on the phone for 4 HOURS and transferred to about 7 different people!!!having to explain the situation again to each person. at the end they hung up my call without proceeding the cancelation ( was told i can cancel for free) i didnt get a phone call back and called back again and was 16th in queue!
DO NOT GET TALK TALK ! customer service is absolutely appalling !! and the speed is just too slow !!!!
Reviewer
James
Location
London
Date
01/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Honestly had such a nightmare with TalkTalk. My internet worked well enough, about 3 hours a day, every third day. They sent an engineer out twice fairly quickly, but it was still awful - so cancelled (19 days in) within their cooling off period. They are now disputing this and trying to charge me £167.31 for the privilege of disconnecting + the cost of the router if i don't return it.
I switched to Sky and for £4 extra a month i haven't had a single problem so far.
Reviewer
PaulD
Location
York
Date
29/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT TOUCH WITH A BARGE POLE !! I recently moved to Talktalk and am deeply regretting it. Installation guy was 3.5 hours late and when he left the phone was not working and half the TV channels are missing. Today is my 3rd attempt to contact the service centre. On the 1st 2 attempts I hung up after 15 mins. So far today I have been on hold for 22mins. Going back to Virgin Media asap
Reviewer
Victoria
Location
Durham
Date
24/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are rubbish 2nd time around, internet constantly drops, very frustrating, take your money for service they can't supply, then when you contact customer service they tell you it's your end although it's not, they never accept responsibility for anything, blately lie, send you round in circles, customer service agents know nothing about the system constantly reading of scripts.
Reviewer
argospete
Location
Stoke on Trent
Date
24/01/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
they are just as bad when they were TISCALI. THE THREAT IS CALL FOR ENGINEER AND YOU END UP PAYING FOR SERVICE REPAIRS WHEN YOU KNOW IT NOT YOUR FAULT? your speed gets slowly worse, despite their statement they are improving local service
Reviewer
XX
Location
XX
Date
23/01/2021
Comments:
TalkTalk is the worst service in the world. Their broadband is constantly not working and the customer service is the worst I have ever met. They also won't cancel your contract if you want to. Our internet service is not working for the last 2 months, they were unable to fix it and now they don't want to cancel it. STAY AWAY!
Reviewer
Jamie
Location
Billericay
Date
14/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Hi. I am SO pissed off! I will give a bad review on talktalk wherever possible! Your staff are completely unprofessional and clearly do not understand the processes well enough to deliver successful customer service!
I applied for a home move, now im not moving home anymore. I contacted talktalk and had the home move cancelled which i was told was successfully cancelled. I specifically told the woman that i DO NOT WANT MY INTERNET GOING OFF AT MY CURRENT ADDRESS because i am working from home and have children trying to access homeschooling! Yesterday my internet was disconnected regardless but my landline was still working. I contacted talktalk AGAIN and after nearly an hour of needlessly having to check the router etc i was told an engineer would have to replace my router, which i informed the woman AGAIN that it's not a physical problem with my router but a technical problem with my connectivity! She then transferred my call to someone else who finally explained that i had the "move" cancelled but not the "disconnection" which i understand now. I asked her to reconnect my Internet and she said it should be connected within 24hrs. Its now been over 24hrs and my landline is now disconnected!!!! I contacted talktalk once again, to which the lady now says my ENTIRE ACCOUNT has been deactivated! MY ENTIRE ******* ACCOUNT!! Now they have to come collect my landline and reissue an entire new everything! This is SO unacceptable and frustrating!! No one at talktalk knows what the hell is going on! Is there anyone anywhere on your staff list that could possibly tell me how to put my internet back on, please!
Reviewer
Nils
Location
London
Date
12/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Box arrived in time, setup was easy, but after 3 weeks, my internet COMPLETELY stopped working.
I called TalkTalk customer service, after an hour on the phone, they sent an engineer who was not able to fix it.
After 2 more subsequent engineer visits, and after 4 hours and 37 minutes of phone calls where they "tried everything we can" following the same exact script each time, my internet still didn't work.
I then asked for a call back from a manager, which was promised within 48 hours. 11 days later I received a call from a "less than friendly" manager claiming I could NOT cancel my broadband without paying £150 cancellation fee (even though I was less than 2 months into my contract and my broadband didn't work for over 3 weeks).
Absolutely terrible service, terrible customer service and obviously a company that just wants to make money and doesn't care at all about the service it is providing.
Not be fooled by the prices. Go with someone more reliable and that cares about their customers.
In summary, I spent almost 5 hours on the phone with them, had 3 engineers visit and was threatened with a £150 cancellation fee even though I had NO internet.
AVOID AVOID AVOID
Reviewer
Bertie
Location
Cornwall
Date
08/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk customer service is unable to resolve customer issues.
Our internet was due to go live on 18th. The OpenReach team couldn't activate the line on that day, and TalkTalk then failed to reorganize an appointment.
Subsequently:
— We had 3 cancelled engineer appointments, none of which TalkTalk alerted us to;
— We issued 2 call-back customer complaint requests, to which TalkTalk never responded.
We even had our complaint escalated to CEO level.
As per TalkTalk's complaints process, the CEO department commits to respond to CEO complaints within 5 working days.
It's been 10 working days, we haven't heard a thing (we only get to speak to them if we call them and wait on hold for at least 45 minutes a time).
To make matters worse, TalkTalk cancelled our account without contacting us first, which cancelled a pending engineer visit.
The company then charged us £50 for a service we did not have access to — and they now say they cannot issue a refund until 10 days have passed.
What's perhaps the most infuriating aspect is that TalkTalk only based its sales agents in the UK (despite being a UK & IRE company).
The second you need actual support, you will have to speak to agents located in South Africa, the Philippines, or elsewhere, so it's no wonder there's so much inefficiency and breakdown in the whole customer service process.
If you use TalkTalk and never need support, they're fine (we had an old connection, we never had an issue, all was good).
If ever you need customer support to help you, please help yourself by finding a new broadband provider.
Reviewer
Vasile Bitlan
Location
Leicester
Date
07/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I will suggest to avoid this company as much as possible.A company whose services I do not recommend to anyone.
Reviewer
Jeremiah
Location
London
Date
05/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Literally refuses to let you cancel...
I have moved to a new location and want to use another provider, called Talktalk to sort this out. After being tranferred to literally 3 departments trying to convince me to stay, they finally said they would cancel my account and sent me a bag to recycle my router. This was in Nov.
In Jan, still receiving bills, I contacted them again, and had to go through the same stupid process of speaking to 3 teams to convince me not to cancel EVEN THOUGH THEY SAID THEY ALREADY PROCESSED MY CANCELLATION AND I RETURNED MY ROUTER.
LITERALLY HOURS OF WASTED TIME.
HORRIBLE....
Reviewer
Drue
Location
ILKLEY
Date
31/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service.. no internet over christmas thro THEIR fault not ours. Could not use smart tv or any internet sites. Most miserable time ever. Poor communication. No sense of urgency.
Reviewer
Nick
Location
Hampshire
Date
31/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I have been trying for over a month to sort a problem with them. This must be the worst communication company to communicate with.
Reviewer
Chloe
Location
Worcester Park
Date
31/12/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Alex just installed our wifi today, he was so lovely and considerate! Couldn’t recommend him as an engineer enough, I hope he gets lots of lovely feedback!
Reviewer
John Moore
Location
Belph
Date
29/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking company cannot talk to a human being in this country. Sent email to their CEO, I received a standard letter. Need to get away from TalkTalk & Walk Walk!
Reviewer
Leah
Location
London
Date
28/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Talktalk customer service is not helpful and not useful. I will not recommend them at all.
Reviewer
Mihai
Location
Harow
Date
28/12/2020
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Charged unfairly £144!
I had a broadband and landline contract with with Talk Talk and because lately the internet connection was dropping very often I had to call customer service to cancel however they persuaded me to take on another contract "fibre contract" that apparently would work better and that I would have another 20 days cooling off etc.
Because the internet had same issues I decided to cancel the contract being assure over the phone by Talk Talk that there won't be an early exit fee etc.
However after another month I received a bill with £144 early exit fee!
After calling again the costumer service they said it's the fault of new provider, Virgin Media, because they did not switch within "cooling off" therefore Talk Talk considered the cancellation on disconnection day and not the actual phone call requesting the cancellation.
Stay away from Talk Talk!!!
Reviewer
John
Location
London
Date
24/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Everything about TalkTalk is terrible. They have the worst possible customer service. They consistently fail to deliver on the things they promise. They consistently mess up bills. Their broadband speed is hopeless and despite hours with customer service never gets fixed nor any monies credited despite a so call "guarantee" on their speed (which falls well below their guaranteed level even according to their own statistics on my account portal). Do not get duped by their promises. They will fail to deliver time and time again.
Reviewer
Camilla
Location
Edinburgh
Date
22/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The internet is really slow and when you call them about it they just suggest an upgrade. They wanted me to open up a speed check webpage which I couldnt even open cause the internet was being so slow that day and they tell me to wait until I can do a speed check. What the h*ll?
I also took over ownership of another contract and when I did so the contract restarded for 12 months, which is not what I wanted. I tries to solve this and they needed me to contact the previous owner who had moved and for them to call and solve the problem for me. After 5 months imagine being asked to do that! Such a terrible service, they make mistakes and then ask for you to chase people and information around to solve their problems! Its a massive scam.
Reviewer
John O’Rourke
Location
Kirkcaldy
Date
20/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pathetic signal keeps dropping glad my contract end February
Reviewer
Deborah
Location
Wallsend
Date
19/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
got fibre broadband speeds meant to be 35 get 28 29 constant buffering.spoke 2 times to tt online chat.excuses excuses.30 days monitoring my internet well over.the usual faults implied its in ur home. i suggest emailing the new ceo.as i got fed up few yr ago i got in touch with dido harding prob sorted in a wk.the prob was not my home.shocking service
Reviewer
S R
Location
London
Date
18/12/2020
Comments:
AVOID if you care about your time and money.
Purchased a plan. They send the router, plugged in and no Internet connection.
Reported the issue, they said the technician sorted out the issue. Told to wait 2 days. After this still no connection.
Asked for a cancellation wich is my right within 30 days... After long debate, they tried to push me to wait for 29 days for them to fix the issue.
I told them they couldn't activate a phone line within 2 weeks and I suppose to wait for them 29 days?
You judge for yourself.
The contract was cancelled eventually.
Avoid a major disappointment.
Reviewer
K
Location
Wales
Date
18/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utterly shocking service. Worst customer service team I've ever dealt with. Couldn't orginise a pi*s up in a brewery. An utter sh*t show
Reviewer
SARAH LEWIS
Location
Wembley
Date
16/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrendous. Worst customer service I have EVER EVER experienced. AVOID AVOID AVOID!!!!! You can phone up all the times you want, be on hold for hours, speak to no end of people, email, fill in their online chats, and you will STILL get NOWHERE!!!!! It has now been 11 months since i submitted a change of ownership on the account and still hasn't gone through, and it never will. Now after even more wasted hours I am trying to cancel and of course they still want to charge an extortionate fee. I am now liable for it all despite trying to change the ownership 11 months ago! They promise and promise to look into it and call you back, they never ever do. You can raise complaints and it will do nothing. AN EMBARRASSMENT OF A SERVICE!!!!
Reviewer
Jessica
Location
London
Date
14/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Talk Talk have what I can only describe as appalling customer service. After being a customer for 8 years and zero issues with monthly payments, I was in the process of selling my property, without an exchange date the buyer jumped the gun and her provider notified talk talk they would be taking over - fast foward three months at exchange I ask talk talk if we can 'freeze' my account and move it to my new address (I was on a 2 year contract) the answer was no! I then had to pay £176 for, well, nothing! I couldnt risk bad credit rating buying a new house! My advice? avoid at all costs!
Reviewer
john
Location
france
Date
12/12/2020
Ratings
Speed
1.00 stars
Comments:
this is the worst broadband ever sky is a 100 times better than this. such a poor connection i am soo mad at me that i choosed to connect this broadband in my house. worst customer service ever
Reviewer
Kainan
Location
London
Date
10/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
So I tried to cancel their broadband because I've moved. I've done this before with Sky, BT and Now TV who just cancelled it at my request straight away.
Then here comes TalkTalk. Called yesterday to cancel, told me their system was down so nothing could be put through. Rude customer service who barely understood anything and sounded like he just wanted to school me.
Changed to live chat today. First person kicked the ball down the line to Loyalty department. The guy in Loyalty department tried so hard to sell me new contract like his life depends on it. Not me, okay, how about your friends? your families? your landlord? the new tenants coming to my old place? (like I know them?) blahblahblah. Well how about my dog or the random screaming seagulls on my roof?
When he finally realised it's over by kicking the ball down to Retention Department. It took them another 20 minutes just to come back saying their system was still down and the only thing they can do is to arrange a call back when their system is back up??
Then it comes the 30 day notice period, never clearly stated when signing up but hiding in the middle of a 17-page long T&C. Never ever had such problems with any of my previous suppliers. Okay I'll give you this one. My bad for not treating your mighty company as a potential scammer and scrutinise every word you put out there and gave up when I had the chance.
Not to mention that their broadband was not great either and do bear with them if you found your internet down every other week
The way they try to retain customers is an absolute disgrace. Never ever again and I'll make sure my experience is shared with as many people as possible.
Reviewer
james jones
Location
hackney
Date
07/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
would like to give no stars .this is the worst broadband and home phone company i have ever dealt with .been with them for a month 1st 8 days no phone .a week later no broadband .now phone not working properly .stuck with them for 18 months .had engineer to my house for broadband . fault was in the exchange .they want another engineer to come to check the phone when he checked it 3 weeks ago .i think they need to pay you to have talktalk in your house .it will be worth paying up the 18 months left to get rid of this s--t
Reviewer
Patryk
Location
Watton
Date
07/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Attention!!
Talk talk it's fraud company, grab money for really bad connection. Guaranteed is 35 mb but in the test have only 10 mb. If you try contact with service, you never get answer. Engineer should be come in 2-3 days but this is never happen. For my Scammers! Better switch for different broadband company.
Reviewer
tpk156
Location
Pevensey
Date
05/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I signed up for the 60mb service and only got 27mb, not happy. Customer service: they seem to be trained to very carefully bounce you around until you get bored and give up without the problem being solved. The customer is always wrong.
Reviewer
Grace Frankham
Location
Blackpool
Date
02/12/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Customer Service of Talk Talk is unbelieveably poor, after spending the past three days on the phone with them, each day I called and was told something completely different than the day before, they gave me 4 different prices for the same broadband package. I really felt they were trying to rip me off, I even started recording the calls. I have never experienced such unprofessional, untruthful customer service.
Reviewer
john
Location
south wales
Date
01/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have had intermittent problems and slower than guaranteed minimum speed (34mbs) for over a year. Despite many calls it has never been resolved. In Sept 2020 the speed dropped to around 15mbs and cut out multiple times daily. It has taken 2 talktalk engineer visits and over 20 calls (total logged call time of 17hrs) for them to finally send an openreach engineer who resolved it immediately. Customer service is terrible, having to repeat and go through the same explanation, checks etc every time, and being passed from person to person and being told they have done something that should resolve it.
Despite being told on 4 occasions I would get a refund under their speed guarantee - this has not happened and I have given up spending time trying to contact them to explain and request it.
To cap it all, then they charged £80 for their engineer visits (despite it only being resolved by openreach). After a further 3 calls (lasting approx 1.5hrs) it looks like it may be credited to my account soon.
I would recommend avoiding them on all aspects of their service. I will not be renewing my contract when it expires.
Reviewer
Zubair
Location
85 Ash road
Date
30/11/2020
Comments:
Hi, I am not happy with service you provide, as then would like to terminate the contract with you. I have waited a month for the engineer to come to install the wifi which he didn't for some reasons and said we will send another engineer soon but it is been 2 week no one said anything. It is not even worth 1 start, wouldn't recommend for anyone, very poor
Reviewer
Stacey
Location
West Midlands
Date
28/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Might as well be a scam with how they operate. Called in nearly a week ago with a fault, assured that I would be put through with an emergency 24/48 hour appointment - lie number 1. Five days later ten minutes after they are due to arrive I recieved a phone call - apparently *I* have canecelled my appointment to go to hospital. No I haven't. Another call - no my engineer is going to hospital and no one is available and they don't know when someone will be - this was lie number 2; because when pushed further they found a new person in less than half an hour. Only the cocky, arrogant engineer - Wayne - they sent out, spent his time telling me how BT engineers are useless and call center agents are useless and that the fault is with the BT line - lie number 3. Because when BT come out we learn that the issue is with the router, a router that would have been in his van at the time. So now I have to wait a further 3+ days for them to send me one in the post because they "don't have anyone available" to come and put in a two minute job that *their* engineer should have fixed.
Meanwhile I'm a vulnerable person, stuck in a home where not even my TV works without internet and am expected to just continue to sit here while they charge me for each phone call, not tp mention the extra phone data I have to buy! Almost £60!!
Reviewer
Pat
Location
Southampton
Date
24/11/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Comments:
I went with talk talk thinking that fibroptic wave band should not cause problems... a big mistake, I must say! You tube , netflix and internet have their moment , a bit too often for my liking. So I call them , a lovely lady apologies and say she will increase the signal ( what ? On fibroptic ? ) anyway somehow it gets better but within weeks, the same problem starts all over again. I dont want to have to call regularly to remind those people that I expect what I paid for and I am counting the days for my contract to finish and go with more serious providers.. honestly!
Reviewer
Asghar khan
Location
london
Date
24/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i have with talk talk from more then 14 years, talk talks Customer service is very bad, they charged me over and over ,when i phone to then every time they have new person and diffrent story. not help , they did not tel,me and put price up every time , do not use this if give free,
Reviewer
Ash
Location
Virginia Water
Date
23/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pathetic level of service. They dont have a clue what Openreach tells stories about fixing thing. This is prime example of what happens when the company have no boots on the ground and have no knowledge of how things work and simply piggyback on someone else's infrastructure and knowhow to earn money.
Reviewer
Gwendolen Leadbetter
Location
CHESHAM
Date
23/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
We've had an extremely disappointing performance from our overpriced 4G EE box for the last 18 months, which we chose because we couldn't get fibre at our previous address.
As the end of our contract coincided with our move, we let EE know we would be leaving at the end of November, and arranged for Talktalk Fibre Broadband to be installed 16th November.
On the 16th, the engineer showed up at 1pm, and then said there was a problem with the line outside and he would be 15 minutes and then return with a cherry picker to fix the line. 3 hours later, I called Talktalk, was left on hold for another hour, and then told he would probably come back before 6pm. He didn't.
I called them back and they said they would call me to rearrange on 19th November. They called me and arranged an appointment for today. They did not come. I called them and they weren't able to provide any explanation for why they hadn't come, and said they could rebook an appointment if I called them in 24 hours time.
Needless to say, our journey with Talktalk ended abruptly at that point, and I'm now left with the job of returning the box.
I've booked an appointment with Virgin who will hopefully actually show up.
Reviewer
Trevor McLaughlin
Location
NIreland
Date
22/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
This lot at talk talk are as bad as it gets , they take stupidity to a new level ! They have somehow managed to mix up to accounts my daughters and mine we seem to be paying each other’s bills , passwords are mixed up account names don’t correspond with addresses and after so many calls they still haven’t managed to sort. Worst service on planet earth . If you want to be left feeling like jumping of a bridge this company will definitely give you motivation to jump. Don’t touch with a barge pole. You have been warned you won’t be the exception where it ends well.
Reviewer
Angela Saghegyi
Location
Hampstead
Date
20/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have to use my mobile data on a daily basis as wifi is slow/does not work.
According to customer service everything is fine.
Reviewer
Bojan
Location
Newcastle upon Tyne
Date
19/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am very unhappy with TalkTalk broadband the connected is terrible I have been very long with TalkTalk and I am going to leave you
Reviewer
Bojan
Location
Newcastle
Date
19/11/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The broadband internet is terrible very poor connection not happy with it at all I wouldn't recommend TalkTalk to anybody
Reviewer
robin Pitt
Location
kidderminster
Date
19/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
called TalkTalk in May 2020 to report a faulty wall socket their team in Manilla who I could barley understand told me it was up to me to contact BT and pay for replacement /repair, called again still in May and they promised me a call back in 24 hrs from a manager now we are in November and still nothing.last time I spoke to them they put the phone down on me. AVOID LIKE THE PLAGUE.
Reviewer
Mohamme S. Khan
Location
London
Date
15/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with talk talk for almost two years. It is one of the most worst experience of my life!!!!!! I had 5 time internet disconnected for several days each time in these months without a communication. The staff is terrible don't know how to communicate with who is suffering form a service that is not being provided. The website shows no problem but the reality is different. They said it's not our fault it's openrich problem but we dont know who is this company because i pay to talktalk. During the national lockdown we were left behind without Internet for more then one week and this time they are still doing the same game. Most importantly i had to join in zoom meeting from the computer but wasn't able. And I got two small kids and seeing suffering them was the morst feeling ever.!!!!!!!very very very very bad service!!!!!!
Reviewer
Lindsay Steele
Location
Hillingdon
Date
14/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My mother died in May. I used the Tell Us Once Service and I notified the bank. My brother still lived in the house and said he would inform TalkTalk. He forgot, he was grieving and going through the pandemic. In October we receive demands to pay £200+ from a debt collection agency. TalkTalk never wrote to us or my mother to question why the direct debit was cancelled but they kept the account open and running into debt until September.
When I contacted them, they informed me that relatives of the account holder did not have to pay but they would pursue my mother's estate because it was her debt. My mother could not have paid because she died!
Absolutely disgusting.
Reviewer
Victoria
Location
leicester
Date
13/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking product delivery and customer service I have ever received in my whole life!
Months of complaints and stress and never getting promised speeds. When I finally decided to move provider, they put me through hours of call centres all over the world with delay tactics and not allowing me to leave the contract without paying penalty fees.
The most unfair and fraudulent company.
DO NOT SIGN UP WITH TALK TALK.
Reviewer
Sean P
Location
Northern Ireland
Date
12/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I thought TalkTalk were a terrible company when the leaked everybodys details a few years back but now they've decided to traffic shape my broadband connection and cripple it during a global pandemic where I have to work from home I can't wait to leave them next month.
Reviewer
Monika
Location
Wierzbowska
Date
12/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Spend 6 months on trying to find out why I can't work from home. I had to put formal complain on Ofcom. Customer service shocking and without the knowledge to help. No care for your situation either. Any scheduled calls did not happened. So 1 out of 10 actually happened on time. Chief office of complaint - even worst - spoke with woman who gave me attitude and help with nothing and calling when not schedule. Just so poor and will be looking to switch.
Reviewer
Viktorija
Location
Date
10/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had issues with this service since the day 1! They sent me a broken router and said that it should work nevertheless! After trying to contact them for ages they decided to send me a new one which didn’t work! (yet again). Engineer had to come and fix this issue and we were promised a compensation for our troubles which we never received and we paid for not having any internet connection for a full price (never discounted). It was working fine for a month and the we started having issues since September, after trying to contact them through the live chat for ages, we were told that the internet line was faulty and we need an engineer but we shouldn’t worry as when contacting them again they will already know the issue and we won’t need to go through it all again. However, the live chat didn’t work and we couldn’t contact them for a few days. Finally, after reaching out to them they said there is nothing they can do at the moment as they are experiencing issues themselves, try to contact them in few hours. Which we did, but they didn’t respond. Today I managed to reach them: the first person i talked to said that the issue is the placement of our router and i kept saying that last time we spoke i was told we needed an engineer, he kept disagreeing until i said that i want to talk to somebody else. After 2 hours of conversation I managed to get an engineer booked for tomorrow, but they do not care about stress I had to go through just to fix the internet. They are not prepared to help others with the issues especially during pandemic when the internet is needed more then ever! Would never recommend this company!
Reviewer
Aaron
Location
Rutland
Date
10/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could rate 0 i would. I use my data on my phone 90% of the time I'm home cus talk talk doesn't work at all, we r now paying over 50 a month for Internet speeds of up to 6mbps when we should be at a garuntee of over 20 at least, I cant even watch Netflix cus of how bad the Internet is and no one would even help us at talktalk
Reviewer
ashley
Location
Brmahall, Cheshire
Date
06/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Our business Broadband stopped working yesterday, I called Talk Talk and after around 1 hour on hold I was advised that Talk Talk had closed our account in error due to an address mix up, and that it would take 21 days to reinstate our service. We have been a loyal customer with Talk Talk for several years. Our direct debit payments were up to date, this is absolutely disgraceful service, we are an on-line retailer who rely on Broadband for our business. This sort of behaivour from Talk Talk is outragious and shows that they really couldn't care less about their customers. DO NOT USE TALK TALK IT COULD RUIN YOUR BUSINESS.
Reviewer
K
Location
London
Date
03/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shockingly bad customer service!
I was absolutely made a big mistake to join Talktalk.
Reviewer
TC
Location
Plymouth
Date
02/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs. Worst customer service. When there's a problem you get offshore call centre people who politely and slowly read from a script. Getting them to actually do anything proactive is near impossible.
Spent hours on phone and live chat over two days eventually managed to get engineer booked who was then cancelled without my being informed as they remotely judged the fault to be fixed. After another couple of hours wasted on customer service finally got another engineer visit (OpenReach) and he had to come back on consecutive days due to inability to get TalkTalk to answer his request for line to be tested.
Awful company.Do not use.
Reviewer
Thomas
Location
Blaydon-on-Tyne
Date
30/10/2020
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Constant drops, slow speeds, managed to get through my 4g even in lockdown. Avoid at all costs.
Reviewer
chuks ododo
Location
Edinburgh
Date
30/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is a fraudulent service provider, they don't but customers but care more about money and not ready to know, if the service is working or not. I took Talk Talk contract in September with installation date on 14th September. The engineer came but could not install it, due to distance as he said. He left with promise to report the matter to the office. After waiting for weeks without response, i contacted their office, after series of argument and pushing blame to me, another engineer was assigned. The engineer came and ended up with the same story that he can't it install because the distance is too far for the package give to me and promised to report. While waiting for them, Talk Talk started charging me. I call them to find out, the response, was it is my responsibility to to plug the router because the line is active, few days later a new router was sent to my house making it two lying in my house uninstalled. To cut the long story short, i am still using and paying bills to Virgin media while Talk Talk is charging me, even when their routers is still lying on my coffee table. I have cancelled my direct debit but they are still threatening me to pay for services that were never installed. This is the worst situation of my life, it is depressing and has increased my anxiety, since the whole episode started, i have been on medication. How do i get my life back from this nightmare?
Reviewer
Ken
Location
Guildford
Date
28/10/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Sorry to be the part pooper but I’ve been with TalkTalk for 10 years now. I have a constant broadband speed of 70Mbps for which I pay £19.95. The speed never drops and nor does the connection. Not ever. Last time I spoke to Customer Service was about four years ago. They resolved my issue quickly and accurately. I’m so impressed by the service I have received for the price paid that I’ve now signed up for Broadband 150. I am not expecting any problems.
Reviewer
Wendy
Location
Bristol
Date
28/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As I can’t give zero stars.
Shockingly low speeds, endless complaints & the worst customer service. Awful offshore CS centre who absolutely fail to deliver anything & are unintelligible
A dreadful, frustrating experience.
I hate TalkTalk.
Reviewer
Holly
Location
Manchester
Date
27/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We had problems from pretty much the start with the broadband, hours during the day where it wouldn't connect. As soon as covid happened and we were working from home we were lenient with how awful the internet was as we assumed the usage across the UK would have gone up. But after several months of it getting worse we contacted the customer service for help. 2 months of 'tests', spending hours speaking to the CS team and getting no where. Promised 4 times that a manager would call us back to discuss the awful service (both from the broadband and the CS service) but a manager never called. Every time I called back, it took about an hour of back and forth, useless chat to get to the end point which was always 'a manager will call you back'. But they never did. The service is disgusting, do not go with TalkTalk. You get pulled into a contract and then that's it that is all they care about. The broadband is awful and they don't look after you at all. DO NOT GO WITH TALKTALK! I have wasted 8+ hours talking to their team and it resulted in nothing.
Reviewer
julia
Location
edinburgh
Date
27/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst provider ever. Really never get talk, even if it is cheap they will make you pay even without providing the service; and bills even when you cancel the contract
Reviewer
A London
Location
London
Date
24/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
At first TalkTalk were quite good but as soon as we ran into problems they became awful. The offshore tech help call centre don’t speak good enough English are following a script. They simply tell you that your broadband issues are device issues - on all eight separate devices?! The issues are from the terrible router they give you. It’s fairly fast but it has so many issues with cutting out broadband and not broadcasting. Do not use TalkTalk. Until they invest in decent routers and a tech help in the UK then avoid. We’ve not had useable internet for three months and they’ve done nothing to help.
Reviewer
ash
Location
Date
24/10/2020
Comments:
worst broadband in my entire life feels like I'm back on dial up. spoken to support multiple times and have not got anywhere, would rather put Lego bricks in my shoes for 18 months, more enjoyable than being locked in a contract with talk talk
Reviewer
Mohamed
Location
Bournemouth
Date
22/10/2020
Ratings
Customer Service
3.00 stars
Comments:
It was the worst experience I ever had ..I opend 4 emails cuse of them and had 2 appointment cancelled cuse they didnt came to install the broadband ..and at the end nothing is happend ..unprofessional...just wasted 1 week of my time ....0 stars from me
Reviewer
Sandra
Location
BOSTON
Date
22/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had very bad speeds after 4 engineers and 2 new routers now even worse. Service center are useless. Promised so many call backs from managers but they dont call. After 9 years with this company now leaving. They think they're going to charge me for ending contract. I don't think so. Been on the phone about this another wasted call. How they keep any customers I dont know. Very bad all round service. Looking forward to getting service where I'm going and cheaper.
Reviewer
Viktoria
Location
Bristol
Date
21/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I don't often write negative reviews but I've had such an unpleasant experience with TalkTalk lately that I thought I'd warn others.
The speed has never really been a problem, it's a solid 15 Mbps as promised (we don't have fibre in the area).
It's the strength of connection which drops out many times a day that's the problem for both of us working from home. It's been a very stressful couple of months with the connection dropping out during important meeting, client calls and what not.
I have used live chat first to "troubleshoot". We didn't fix anything. I was sent an email on how to check it myself which I did. It was still bad.
I went on live chat to request a £40 engineer appt which resulted in nothing.
I asked for another option, which was a £65 engineer appt which also solved nothing.
At this point, over a month down the line, I am £105 out of pocket and very frustrated as you can imagine.
I went on live chat again where I went through the same "troubleshooting" procedure I've done many times before and then I was told that the speed was fine and above what is promised. I didn't complain about the speed. (this was 2 hours into our live chat by the way). So again, I explained in plain English numerous time that the connection drops out numerous time a day, both wifi and wired. At which point, they left the chat. Having wasted 2.5 hrs I was beyond annoyed so I tried getting through to someone via he phone. I thought I could reason with a person. When I finally did get through I was told to do the exact troubleshooting checks AGAIN. I told them I've just done them and then explained the situation. The person on the other end couldn't do anything but read off the script. She read why they won't refund the money and asked me if I want "troubleshooting guidance" emailed to me... It felt like talking to a wall. I will definitely be changing providers. Absolutely horrendous customer service.
Reviewer
nader
Location
sk27nu
Date
21/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Dishonest business. They supply me with internet that doesn't work. Called them at least 10 times. They send someone to 'fix the issus', however the very next morning, the same issues arise. They say I'll be charged for a replacement router or for the engineer to come again. MUST AVOID!
Reviewer
Nathan
Location
United kingdom
Date
20/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Had no issues with the broadband with this supplier, good enough speed and a solid connection.
What was not so great was the mid-contract price increases as they made free items paid and then a CPI increase in rental. Other company despite Talk Talks claims do not do this. It was very disappointing when this happened and support were quite unhelpful. I left when the contracted ended, probably not an ISP I would return to any time soon.
Reviewer
Naomi acum
Location
Haddenham
Date
19/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please whatever you do do not use this company. Their service is horrendous. They took over internet without our permission and when we tried for days and days to sort it out no one got back to us. Their customer services are The worst I’ve ever experienced. Rude and as unhelpful as you can ever imagine. If you ever have a problem rest assured they will not help you. Please save yourself and do not use talk talk.
Reviewer
Joe Mama
Location
19b Depression Street
Date
19/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SOOOOOO BAAAADDDD.
Reviewer
give me a second my internet is still loading
Location
Barnsley
Date
17/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For the last 2 days I've had 2mbs download speed.
Reviewer
Daniela Danciulescu
Location
Essex
Date
16/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very disappointed with everything, regretting moving from BT to Talktalk from any point of view
Reviewer
Graham
Location
Colchester
Date
15/10/2020
Comments:
Please don't waste your money, awful can't wait for the contract to end
Reviewer
Martin
Location
Bristol
Date
11/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Yesterday I phoned Talktalk's so called "help line" and felt that the person could not have been much less helpful. I phoned to ask them to restore my connection to the internet, but they seemed to me to be repeating the same questions that they had asked before time and time again. After well over an hour of this and me being asked to switch the wi fi on and off several times, they said that I needed to resolve the issue with my equipment providers. At this point I asked to be put through to someone else to make a complaint, which was refused. However, after some further discussion the operator agreed to trying something else to resolve the problem , which in the event worked and I am thankfully now reconnected to the internet. I get completely frustrated with Talktalk as I feel they are always trying to blame my equipment, which I know is kept up to date. Avoid.
Reviewer
David Martin
Location
West Scotland
Date
08/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor broadband, slow and unable to access certain websites and unstable in reliability. Customer service is a misnoma with zero assistance
Reviewer
John Truss
Location
Leeds
Date
08/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
When my landline and broadband went off, it was extremely difficult and expensive to contact talktalk by mobile. It took a week and a great deal of money to get it fixed. The advisers were polite, but very slow, and reluctant to book an engineer, which was all that was required (a fault not in the house had to be dealt with). I would avoid using them again if at all possible.
Reviewer
Felipe
Location
London
Date
05/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I requested a cancellation of the service since I was moving houses and they did not provide service on the new one. 2 months after I still receiving bills because they file the request cancellation 2 weeks after I requested and they have an up to 30 days disconnection delay that, of course, they exhausted. So I'm paying for 2 months of service that I have never used plus the cancellation fees.
Reviewer
Adam
Location
Rosyth
Date
04/10/2020
Ratings
Customer Service
3.00 stars
Reliability
2.00 stars
Comments:
TalkTalk are total rubbish here. Download speed of 13.81MBPS. Upload registering at 0.27. In fact this is optimistic. I was getting about 1 Megabyte per minute (yes, per minute! 0.02MBPS and taking hours to upload a modest video.
Reviewer
funny
Location
that
Date
02/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One to avoid. Impossible to get hold of during the lockdown (no chat, no phone support, nothing). Staff when you can get hold of them, are friendly enough but cannot help you; ever. They overbill, promise to reimburse and never do. My connection on fibre was dropping out all the time due to REIN issues (admittedly not much TalkTalk can do about it; but Openreach could not help either). So I nneded to go back to an ADSL connection which was hopelessly slow (1Mbps download, non existent upload; i.e. no use if you need to work from home or do anything more than send plain text e-mails). Apparently (according to Openreach mesaurements at the socket) the line delivers 10Mbps but the router blocks most of that to get through. TalkTalk is unable to help; so I must leave.
Reviewer
Charlotte Swindall
Location
London
Date
02/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
I have had no internet connection for 3 weeks, due to a neighbour’s electrician damaging our cable. When I first rang I was told this was a regional problem, so would not be able to book an appointment. Once the regional problem (that was not affecting me) was resolved, I was told I would be visited by an electrician in 24-72 hours. After 4 days I rang again and was told I would have an appointment the following day. On the day of this appointment when nobody arrived, I called again to be told I would have an appointment in 4 days - again nobody arrived. I called again to be told my appointment has been rearranged for 5 days later. Both myself and my flat mate work full time from home and have had to spend a lot of money to hotspot from mobile phones, Talktalk said they could not provide us with any sort of temporary hotspot. Talktalk have been incredibly unhelpful and unable to provide any sort of service to resolve our issue. We will be expecting refunds for our lack of connection despite paying our bills, and plan to change provider. Avoid signing up with them.
Reviewer
Mikaeel
Location
Manchester
Date
30/09/2020
Comments:
Hi I have talktalk broadband I'm not satisfied with it at all it always disconnect and when ever I call them they promise to solve the problem but nothing has changed and I'm tired of all this game I really don't know why I am playing them I want talktalk to stop my contract Please thanks.
Reviewer
Andrew
Location
DUDLEY
Date
28/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs....
Avoid at all costs....
My 18 month contract ends February 2021 and all I could ever get was a maximum of 2.1 Mbps download speed .... Upload speed 1 Mbps...
I'm letting it ride...
Talking to the customer service team on many occasions did not go down too well.....all they do is send out engineers... (Plusnet)....and give you another router...with the promise of a speed increase....
I could go on.....
Trust me........
.....Do not....
.............DO....NOT...... Go with talktalk.
You will regret it.
I was miss sold my contract, under the understanding that I was getting up to 11 Mbps...
Anyway I'll leave it to who ever reads this to take this as a friendly warning....
Do not join talktalk.
Reviewer
Chris w
Location
North wales
Date
25/09/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Comments:
Very disappointed with talk talk of late . Wrong or missing equipment sent for upgrade left us without Internet for almost a week. Now for a second time we have no Internet. Never known anything like it . Am sure I will still be charged full price though despite not being provided with a full service . How does this happen ?? Its 2020 not 1999! On dial up . Ridiculous for such a large company . Will never recommend them.
Reviewer
Marta Jaworska
Location
Birmingham
Date
22/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disappointed, with the service. The internet would be if correct speed for few weeks and the connection drops and the speed is so slow that you can't even load talk talk.help website. Customer service wants to upsell their products
Reviewer
Ellen Malone
Location
Nottingham
Date
21/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Service gets 1 star only because I cannot select 0.
Because they were using my old email address - after I told them not to - TalkTalk failed to request my DD payments (blaming me when my account shows the DD as set up) then cut off my DD without a text or letter to tell me the situation. Logged all of this with their 'service team' who were obviously powerless to do anything. I then emailed my complaint to the email address given to me by them for this purpose. Not only do they not respond to such emails, they send a standard response asking for me to contact the service team. What? Round and round and round we go. I'm stumped now.
Reviewer
Shannon
Location
Sheffield
Date
20/09/2020
Comments:
Absolutely shocking! I wish I could rate 0 stars because they're abysmal. Me and my partner signed up for talk talk with our first house. We recieved our router and an email saying we were live so my partner set up the wifi - no connection. We attempted to contact them and the only response we were given was that there were technical issues in our area- no "we will sort this out for you' or 'this will be resolved by...' so we decided to cancel our package WITHIN OUR COOLING OFF PERIOD. Yet they are demanding money for a bill from us when we recieved no wifi, our tv packages are not set up, we cancelled in our cooling off period and the customer service was tragic! Absolutely disgusting! Would not recommend. Money will be better spent elsewhere.
Reviewer
Susanne
Location
HITCHIN
Date
19/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Took up the offer earlier last month - free Amazon Prime and broadband fibre for £25.50 per month. Oh they were quick to send out the equipment and the set up was pretty straight forward. Then..........once they have got you tied in........it all then goes wrong.... My broadband is either not working, has poor upload/download speeds averaging at 8 to 12 mb and I have spent hours on the technical webchat. Totally useless. Two engineer appointments booked, waited in on both days between 0800-1300 and no one turned up! Then they have the cheek to send texts to say the engineer has been!!!! Incredulous!!! If you want to introduce stress and wasted time into your life Talk Talk are the company to go to. Terrible - don't be conned by the special offer. I still have no broadband with TalkTalk, ANOTHER third engineer slot is booked for 1st October (let's hope it is third time lucky!). If you want to throw money and time down the drain.......you know where to go to! TalkTalk are treating customers with such disdain, disregard and lack of care - again don't be conned..............
Reviewer
Bill
Location
Ashford
Date
17/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give less I would. So after signing up for and paying for TalkTalk’s WiFi they managed to set up a direct debit... that’s it! The day of my “go live” date no engineer turned up and I hadn’t received either my welcome pack or the router I was supposed to have gotten days before. The explanation was that the engineer required extra parts and they would call me the next day to let me know what was happening. They did not but when I called them I was told that they had cancelled the account because it had timed out because they had failed to order the engineer the parts they needed on time. Meaning I would have to place a new order with them (at my own expense) which would take another 14 working days. No offer of any form of compensation and although I was told that they “understand” I only got an apology for the inconvenience not their gross ineptitude. After speaking to them over the phone and asking to be transferred to a manager I was instead passed to another rep 3 times before eventually being transferred to a manager who offered precisely nothing but promised that if I took out another order with them they’d monitor it to make sure they didn’t screw up again and that they’d get the sales team to call me in 10-15 minutes as he couldn’t transfer me directly. 45 minutes later I took out a contract with BT as I still hadn’t heard back and had my problems sorted in less than 12 hours. If TalkTalk ever bother to get in touch with me again I’ll give them an ear full but I suspect they value their customers so poorly they won’t even try!
Reviewer
Chris
Location
Scotland
Date
14/09/2020
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Broadband on and off, was told by their tech that the wiring in the house needed replaced if we want the speed guarantee'd! Changed to BT and nothing needed changed and great speed so won't be returning
Reviewer
Shani Fieldhouse
Location
Cookley
Date
14/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ordered Talk Talk 27th Aug after checking they could provide services in my area after I moved. They gave me a go live date of 11th Sept so I booked the time off work as I can't work from home without the broadband.
Its now 14th Sept I have contacted Talk Talk 5/6 times since the 11th. I got cut off from the chat online then I just keep getting contradicting stories from everyone on the phone. One told me there was an issue, another told me I was still going to receive the equipment Fri (11th even though the phone call was after 5pm) and it never showed and I never went live. 2 others I have contacted 1 told me the issue was being resolved by openreach on Friday to go live today (Mon) STILL NOTHING. So called again and have been told that its going to take 2 days for Openreach to sort there bit then ill get my equipment Wednesday.
Not once did I get any communication that there was an issue by phone or email, i've had to keep calling them after none of there stories actually come to light.
I've been promised call backs and don't get anyone call me, i've been told ill get a text but don't get one. Its absolutely shocking service. Passed from pillar to post, being misinformed from EVERY customer service representative/order representative I have spoken to.
All you get is "sorry we'll update the system" every single time.
Its so frustrating!!!! Its like one person don't know what the other is doing.
There's no customer service, there's no correspondence from them.
If I don't get sorted by Wednesday I will cancel! I would rather pay more expensive and get any sort of level of service then none whatsoever like I have been getting!
Reviewer
Malcolm G
Location
Bournemouth
Date
11/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Been with Talktalk for a year now and the worst service I've ever recieved.
First of all, I did not get the speeds they 'guaranteed' despite living in an urban area.
Then Internet kept dropping out randomly, i reported it, they said it was fixed but wasn't... 3 times! they eventually fix it after a couple months of the issue.
Then they prematurely disconnect me causing me without any Internet for a week during a pandemic when I'm supposed to be working from home!
I called back up to get this reconnected and said it would take 10-14 days, cannot do it any sooner.
I asked to speak to a manager and was refused! Flat out refused! They even told me I was lying about what happened and they weren't in the wrong!
Dismissive and flippant attitude from their customer service team, did not even try to keep to their promises at any point.
I've left them now and won't ever be going back.
Absolutely disgusting!
Save yourself the hassle, go to ANYWHERE else!
Reviewer
John Mac
Location
West Midlands
Date
10/09/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Thinking of signing up with TalkTalk?
DON'T
two cocoa tins with a piece of string might be preferable.
Reviewer
Chris of Leeds
Location
Leeds
Date
10/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would only recommend Talk Talk to those that have done me wrong. I've spoken to 17 people and have spent countless hours engaged in telephone calls and live chats, going round in circles, explaining the same thing over and over again. So frustrating that a company so bad is able to continue trading. I reported a broadband issue in March and it was fixed at the end of August. Sick of speaking to people uttering scripted answers and issuing empty apologies whilst expecting me to pay for it. I would urge anyone considering signing up to Talk Talk to think again - it won't end well.
Reviewer
Greg
Location
South East
Date
08/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Connection drops daily and for hours at a time. Very unreliable.
Their tech support is useless. Insist on going through home set up, which takes an hour or so, every time you speak to them even if you've done it an hour earlier with someone else.
They do not resolve the problem when this inevitably does not work.
Disconnecting is painful. TalkTalk attempts to coerce you into agreeing to additional terms at disconnection. They bill and charge a full month despite knowing your disconnection date - an strategy to keep hold of your money for longer.
I tried to make a complaint about this. So far, their complaints department has simply ignored my complaint points - two replies from them so far with no attempt to respond even to defend their actions.
Overall appalling. I've had 30-40% down time with no connection at all, and some of the worst customer service I have ever encountered.
Reviewer
Tony
Location
Birmingham
Date
06/09/2020
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
A couple of times a year some problem I think common to all providers. Last time a problem on Friday with broadband not working at all, brilliantly solved the next day on Saturday.Customer service contacted in chat.
Reviewer
Ghazala Khan
Location
Surrey
Date
05/09/2020
Comments:
The worst network in the whole wide world! They have no respect for their customers. They have bad communication skills and can never sort out a problem. They charged me for a service which they never provided. They took money from my account for a service that went live for only 24 hours. They then cancelled my order and asked me to reapply for it! Total and utter incompetence at it's best!
Reviewer
Toni
Location
North west
Date
28/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please do not even consider this company for any type of service. Despite their broadband not being fit for purpose, this will be the least of your issues with them. Online services are not fit for purpose and customer support outsourced abroad. So avoid this company at all cost otherwise you will end up paying for an abysmally substandard service with no access to any form of communication in order to rectify this and no ability to cancel an unsatisfactory service. Piss poor company in every respect
Reviewer
Sanj
Location
London
Date
28/08/2020
Comments:
After being a member of TalkTalk for over 20 years and actually quite happy with their broadband service only to find out that they have been over charging me for years!
Recently, an incident happened where the gardener accidentally cut our phone / WiFi line. One would have thought this was bad luck but in hindsight its a blessing since it has brought to light the awful customer services that TalkTalk has and how they don't actually look after their existing customers. Any reputable and good company would see their customers as an asset and work for their well-being but not TalkTalk - this company is just here to rip you off.
I am actually loathed to giving any stars above - but without giving 1 stars I can't submit this form!
AVOID AT ALL COSTS!!
Reviewer
1scott
Location
Ayrshire
Date
28/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WORST ever broadband supplier . Not even worth leaving a review . Have since switched to BT which is a MILLION times better and will NEVER go back to TALKTALK . They even SCREWED me for £75 for leaving them after 4 years , thanks for nout TALKTALK .
Reviewer
Julia
Location
Leeds
Date
28/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had several episodes of having no broadband. On one occasion for six weeks.
I have been on the phone for over an hour on many occasions trying to get through to customer services
When there is an issue with them understanding what you are saying, they simply put down the phone.
Reviewer
Samantha
Location
Swindon
Date
26/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful from the start. Messed up my installation and actually cancelled it instead of changing the date leaving me without internet for months.
Connection speed of only 3mb yesterday!!
Ive paid got a kids boost tv package and havent recieved any working kids channels for 2 years. Also paying more than any of their advertised plans and getting hardly anything for it!
Dont get TalkTalk! Worst choice i made for internet providers
Reviewer
Konstantins
Location
Watford
Date
24/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband supplier I came across, avoid at all cost.
Customer service is not existant.
Still have problems to cancel with them, even that is not easy.
Don't get into cheap, but very deep trap.
This is a genuine review, don't even think of falling to that....
Please avoid, go somewhere else
Reviewer
Chiran
Location
Oxford
Date
24/08/2020
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Overall a very bad broadband. Every 5 - 30 minutes my internet stops working and spikes to 1000ms whilst I'm playing a game. It's very frustrating. It took me about 50 seconds to load this page because the internet is literal dog ****. Today I can't even play any games or load youtube without waiting 2 minutes. My ping is 200 - 1000ms.
Reviewer
Prince
Location
-
Date
24/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Literally every 5 - 10 minutes my internet has a problem. The wifi stops working and whilst I'm playing a game my ping spikes to 1000ms for about 10 minutes which is frustrating. Today, I can't even play a game because I'm always lagging 200 - 1000ms. X
Reviewer
Raul
Location
Brighton
Date
24/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I am so feed up with this company. I have been customer for more than three years and they still act on the same way than the first day,so witch I thought that could be just some mistakes from this internet provider company it is actually rutinary behaviours to confuse people and sell their products.
Yesterday, I spend more than two hours in a chat conversation explaining my current issue witch is that I depend on the installation of my broadband and also a upgrade of it otherwise I will lose my job to witch they did not respond accord at all to the gravity of the situation,the person at the other side of the chat would agree with my certain term for the new contract and then on the moment of closing the contract he will change everything trying to make me start a new contract of 18 month and not considering at all the need of an immediate service a need, witch on my opinion it's a clear intent of confusing the customers and trying to scam them. After realising this I would ask the person to put me through a supervisor several times but he didn't want to do it answering back with questions of another nature, once I got hold of the supervisor and after talking with him for a while He give exactly the same treat and at the end this person stop answering for 15 minutes waiting for the time they close the chat. I consider my self lucky to have a minimum of English to realised what they were trying to do but I can imagine foreings as I am or people of the third age buying for all this and when it happened we are completely powerless as the big companies like this one's will never lose against the people that contract their services.
Reviewer
JMC
Location
Margate
Date
20/08/2020
Comments:
Worst UK Internet provider by far. When we moved, they cut off our internet 4 days before we had scheduled it in a phone call. They owe us £50 but only (eventually) refunded £17, after infuriating and pointless phone calls and chats.
Reviewer
Alice
Location
Devon
Date
20/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the worst company's ever. There customers service is disgusting and non existent. There service is poor and there where constant drops in connections and various other issues. When our contract finally ended we moved to a fabulous new provider (there are many to choose from these days) however talk talk didnt end our contract and have now sent bailiffs after us for £40. If you want a life full ofnhassel and crap join talk talk broadband!
Reviewer
B Mathew
Location
Birmingham
Date
18/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The Worst ever network.My contract ended on May 7th and I requested via talk talk chat team to cancel my contract by April itself,but itnot cancelled.Then they said its my fault as I didn't call customer care.It was a joke that their customer bcoz their customer care was not opened.Is it my fault???Then they sent me bill of £34. I paid and said to cancel.They cancelled it and sent me another bill of £30(am not using talk talk from April2nd,but still bills coming because of their irresponsibility)as final bill and the mail says I need to renew my service to fix the bill. what a joke on this earth. They are looters. My experience with their network was very bad. not at all I get a good service throughout the year and am still paying even though am not using it. The worsssst customer service and company ever..
I don't want to even think about this service..
Reviewer
Reza
Location
London
Date
17/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please stay away from TALKTALK. I have used broadband internet in several country but TALKTALK is the worst company I have ever dealt with.Very very slow Broadband. They charged me for several reason. Be aware 1 mouths before your contract end cancel your account otherwise you still need to pay them.
Reviewer
David Alexander
Location
Brisgol
Date
17/08/2020
Ratings
Satisfaction
1.00 stars
Comments:
Worsted company I have ever dealt with. Emails to them BOUNCE. They will not talk to me over telephone. They have my name and send emails to someone else. I have auctioned small claims court writ. I cancelled our account on 20th march. They still say they have not received anything from me. DO NOT USE THIS COMPANY YOU HAVE BEEN WARNED.
D ALEXANDER BRUNEL WINE BAR CLIFTON BRISTOL.
Reviewer
Marian
Location
Cornwall St Austell area
Date
17/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very Slow Broadband 1-3mgb/s with frequent drop out points. Initial view from Talk Talk was it was BTOpenreach despite the fact the phone line was working - then shipped out a new router. 5 weeks and fault still not resolved. Interestingly Vodafone 4G hotspot gives up to 25mgb/s .... save yourself the hassle go to the solution...
Reviewer
Peter
Location
Lancashire
Date
16/08/2020
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
We have been with TalkTalk for over 8 years, in 2 properties. I can say that the contracted speeds are nearly always maintained and their service is excellent.
The only problems we have is that (1) the Customer Service staff on the phone seems like they cannot deviate from their contact script and quite often English must not be their first language. However, over the years I have found that the best way to contact them is through the on-line chat. It gives both sides time to think what needs to be communicated without getting heated. (2) We live on the sea front and the Openreach distribution point gets the very strong winds and rain which have been known to disrupt the service.
I lost the Internet completely at the beginning of July 2020 and an Openreach Engineer was round two days after reporting the fault (on the Friday). He said that the fault was in the overhead phone line and would be back the next Monday to replace the line. He couldn't do it there and then as it was a two man job. The phone line was replaced with minimum mess and disruption.
Well done TalkTalk and Openreach.
Reviewer
Chris
Location
Edinburgh
Date
15/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
The worst experience I have ever hd with a broadband supplier. I stupidly opted for an 18 month contract with the quality of internet connection and poor speeds meaning I spent hours trying to get out of the contract with TalkTalk representatives constantly finding excuses not to honour my contracts minimum speeds (not to mention I seemed to be hung up on frequently prompting the call process having to restart)
Eventually I gave up on the whole process and just lived with poor quality internet but even after my contract they made cancelling exceedingly difficult with having to call on specific days and go through a gauntlet of different people just to escape their ineptitude.
I absolutely would never recommend this service and it needs completely rebuilt.
Reviewer
Cecil Owens
Location
Carrickfergus, Northern Ireland
Date
14/08/2020
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
I changed from Vodafone to TALK TALK, my broadband worked from the start and is providing everything I need, no problems at all, they are a very reliable Company, they do provide a good service, I wouldn't go anywhere else, stay away from Vodafone
Reviewer
Dom
Location
Daventry
Date
13/08/2020
Comments:
So rude customer service. Send a engineer a month before ends of contract. Lied i booked it. Later on lied engineer want from talktalk. San from customer service already put complaint for him. Rising voice for 56minutes of phone call. 25mb/s speed instead of 70 promised. Never again. I have back to sky. Thank god for that.
Reviewer
Leon McColgan
Location
oldham
Date
13/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolute joke. engineer was meant to come and fit a new broadband line today and they havent showed up. no one has bothered to contact us and now after speaking to someone for half an hour the staff are now being rude and disrespectful towards myself and my son who is trying to handle the situation on the phone. i work night shifts as a key staff worker and have not been to bed as i have been waiting for the engineer to come and fix the broadband. i would like to be contacted and speak to someone who isnt a moron and can handle the situation that your staff have put us in. i am already owed money from the many countless mistakes that you have made during the 2 years that we have been loyal regardless of the mistakes you have made
Reviewer
Willem van der Linden
Location
Surrey
Date
11/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I have ever dealt with. Intermittent service and slower than minimum promised speeds on a regular basis.
I now speak to their useless customer services team on a regular basis (daily....sometimes up to 3 hours) to only get the same issue over and over.
Pretends to care about the customer but when questioned with logic always seem to try and find an excuse to end the call/chat by promising a manager will call. Surprise surprise no call ever comes through so as a customer you are back at square one calling their useless team again. Its an endless loop with no route to solution.
I am now waiting until I can cancel their contract which will take me another 30 days. honestly the worst service I have ever had and I have flown Malaysian airlines.
Reviewer
Amit Khade
Location
Sutton
Date
11/08/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Horrendous customer service experience. After spending 10 mins over phone just to verify account, spending another 15 mins to conduct some test , the customer service says "their" systems are down and I should call back in another 2 hours. Asked to transfer to cancellation team and then put on hold for another 5 mins just for some one else to pick up the phone. Horrible IT set up for an internet service provider company.
Reviewer
Aurangzeb Aurakzai
Location
Edgworth Turton Bolton
Date
11/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We were with BT who were hopeless so changed to Talk Talk . I am a retired doctor and live on a farm about 200 meters from Main Road , All services are poor or non existent, but the Broadband is completely hopeless , maximum I have managed is 0.5 MBPS Download , 0.3 mb Upload from a normal phone wire . It is impossible to surf the net etc . Only thing we manage is email and WhatsApp . Nothing
Reviewer
Riley
Location
Coalville
Date
10/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could rate them lower I would. Not has my WiFi work in months, tried contacting them a millions times and they’ve said I can’t get my money back before I didn’t tell them there was a problem? WHEN ITS IMPOSSIBLE TO. DO NOT USE TALKTALK
Reviewer
lexi
Location
oxford
Date
10/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I moved into a new house and waited 4 weeks for someone to install the broadband. no one showed up. no one in customer service would assist me or rebook a date to have someone come. they even lost my order number in the system. i have never dealt with worse customer service in my life
Reviewer
Malalai Seddiqi
Location
Thornton Heath
Date
09/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
To rrible service from day one. Very polite but awful customer service. Have to ring multiple times to register problem. It's been 9 days and broadband still not working....
Reviewer
Mohammed Sediqi
Location
Thornton Heath
Date
09/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Be aware of Talktalk!
Reviewer
Lajbar Khan
Location
Tooting
Date
09/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Please avoid talk talk they have one of the worst customer service.
Reviewer
Mike Goodall
Location
Yorkshire
Date
06/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I will not expand on why I have tried to give zero stars, the reasons are already posted on here many times. If you’re considering Talktalk, before you sign up, try to contact them by email, or phone, but give yourself at least half an hour before you make progress, and don’t expect much progress.
Reviewer
Dennis
Location
Wakefield
Date
06/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful still waiting for router 5th time calling now there couriers lied about delivering 3 times! Then talk talk lied to me about sending the 4th time just rang again let's see if they get it right 5th time!!
Reviewer
Connie
Location
Northampton
Date
05/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting company. Due to an internal error they cancelled our broadband package so we have been without wifi now for 5 days. They have failed to rectify the issue that THEY caused and are trying to say we aren’t talk talk customers because it was cancelled so they can’t help. Definitely do not go with talk talk.
Reviewer
Sam
Location
Manchester
Date
05/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Talk Talk constantly go down and they are super unhelpful! We pay for 27MBPS and we actually get about 4MBPS according to every broadband speed checker apart from theirs which always say theres no problems (unsurprisingly). Talk Talk is by far the most unreliable and unhelpful broadband weve ever been with. I’m writing this review through my mobile data because my internet is shockingly down. Easily twice a month it will go down. Ive just rang to cancel and the rude lady with ZERO customer service skills didn’t like it when i told her all this and told her I've just joined BT with a speed guarantee. Avoid at all cost!
Reviewer
Daniel
Location
Gifford
Date
04/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Just a horrible, horrible company.
I cancelled our internet using Facebook message on the 14th of June, I gave all the required information. Name, address, account number and phone number.
Talk talk came back and insisted I have not passed security and kept sending me a link to login into some portal even though I told them repeatedly that I had forgotten my login details.
They then hounded my wife so much by text that she became quite upset, I explained this to talk talk but they did not care they just sent a FINAL DEMAND message which has now upset my wife even more.
This company is money grabbing and ruthless, they are only interested in one thing - money.
Just avoid them please.
Reviewer
Liam 28
Location
Oxfordshire
Date
03/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish i could give 0 stars,
Here's a story for you.
We were with Bt but moved house. Bt unfortunately messed everything up so we decided to switch from Bt to Talk talk, What a mistake that was, turns out that Bt was the least of our troubles.
After initially speaking to talk talk it was explained that although our new house had a phone line, there was no master socket and one needed fitting. All good and a engineer will be with us on the 30th the day it all goes live.
Turns out this was complete ********, and this is where all the lies started. Firstly in 2 seperate conversations on the 30th we was told that an engineer will be with us as soon as the account goes live, turns out this was about as true as prince andrews trip to pizza express, and no engineer turned up.
Morning of the 31st we call up to see what happened. They apparently couldn't activate the line due to no dial tone and therefore couldn't activate our account or line till an engineer comes out to install the master socket. The same master socket we were told could not be fitted till line was activated. Now i'm no genius but that leaves us in a bit of a conundurm, a weird twilight zone with no internet available. Maybe bearable if my 11 year old step son wasn't a fortnite obsessed kid who is probably going to hold this against his mother and me in his upcoming teenage years which results in years of rebeliousness and our impending doom. Anyway..
I decided that may be talk talk wasn't for me, I called them up on friday after work to explain that they were rather unhelpful and the lies didn't help, so therefore i would like to cancel. That's where "kevin" if that's his real name informed me that i can't cancel as my account is not active yet, Now i suspect that kevin wasn't expecting me to send him round in circles looking for the standard answers on the sheet in front of him. But to say i confused the poor lad is an understatement.
He eventually gave me a number for the Joining support team. Who i eventually got through to and cancelled my account and should receive an email in 24 hours. Guess what? No email received.
Skip to today the 3rd August, I get a phone call from my partner to inform me that openreach are here to fit the master socket. Well well well, talk talk seems you trying to tempt me to stay, unfortunately for you this isn't 3pm in a nightclub and i haven't just done 5 shots of tequila. I will be attempting to cancel what feels like an illicit affair again tonight and hopefully will make some progress.
Reviewer
Frustrated long time user
Location
London
Date
03/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I have been with various different incarnations of the company. Starting with Homechoice, which was bought by Tiscali, and then bought by TalkTalk.
The standard of customer service has gone downhill significantly each time they were acquired. TalkTalk customer service is abysmal - probably the worst I have had from any company. They casually overcharge you, are nearly impossible to get hold of, and make zero effort to make any effort to help on Twitter or their patronising mods on their forum.
2020 has been a tough year for lots of companies, TalkTalk is making their year all the harder by being so bad at customer service. Wouldn't surprise me if they got bought by someone else.
The broadband itself is ok, but not particularly reliable. Most of the extra service they offer through their TV they are basically channelling through NOW TV.
So if you are looking for someone to provide all your services together - go elsewhere for better customer service and broadband, and just add on Now TV, Netflix etc through other routes. If you're just looking for great broadband - again looks elsewhere, this is average and not very reliable.
Reviewer
Emma
Location
Ipswich
Date
03/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Any older relation had landline even tho the bills where being paid, at the start of lockdown they disconnected her line. Leaving her with no phone during lockdown as engineer couldn't come out and reconnect. This also ment her emergency pendant stopped working. They reason for disconnecting was they didnt here reply from her. Now we going with BT had to pay to get it reconnect
Reviewer
Chelsea
Location
Stansted
Date
03/08/2020
Comments:
One of the worst experiences ever. Talktalk is horrendous is deal with. The set up arrived on time but the ultra fast broadband I booked in unfortunately wasn't able to reach its full capacity due to our area. We were advised to contact talktalk to downgrade our broadband. No help from customer service and without warning, they just cancelled our broadband. We endured another 10 calls over the next few days try and get it all up and running again and it couldn't be switched back on. Every person we dealt with in customer service was equally unhelpful and no one had a clue what was going on as there's no communication their end or notes on the account. I regret ever dealing with talktalk and hope I never have to deal with the company again. Not worth the time.
Reviewer
Bigfellow
Location
Cheshire
Date
01/08/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
TalkTalk are fine while things run smoothly but when there is a problem or changes are required their Customer Service department are totally useless. They will try very hard to misconstrue anything that you say and will work constantly to persuade you to go away. It is a pity that they let the Company down so badly when the operations side are reasonably ok. I will certainly look for another supplier when my term is up.
Reviewer
Henna
Location
Aberdeen
Date
31/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Genuinely the most frustrating broadband. Communication with the customer service is difficult. We did not have Wi-fi for two months and then decided to cancel as it was getting ridiculous and they wanted us to pay £150 cancellation fee. Would not recommend TalkTalk to anyone!
Reviewer
Fotios
Location
West sussex
Date
30/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dear All
I would like to share my experience with TalkTalk .
After a long time with my previous internet provider i decided to switch, which as it turns out was a very bad idea (at least with choosing this company).
I did apply online on the 19th of June and being informed that i will go live with TalkTalk on the 6th of July which obviously never happen , not only didn't have the service i wasn't even had the router by that time . Considering the situation of Covid-19 i was patient and wait but after two days my previous provider stop the services leading me with nothing .
After waiting 2 hours i was lucky to have a response from someone on the online chat and being told that on the 8th (two days after they haven't even post the router ).
Previous week i called and ask to cancel my order as they failed completely of their promises and i was informed that i cannot do that because as they said they send me another router believing my first one was faulty , i was advice to wait another 3-5 working days , 9 days had gone and nothing is been delivered , so as i clearly see that the are fooling me i call them again asking for the cancellation of my order ending up the person on the phone hang up to me as soon as i told them that i will send my lawyer
As i would not like to make my story massive i will take you straight to today been 3 and a half weeks with no internet in my household and every time i contact TalkTalk in any way (online chat, phone, email ) the only reply i get is that i have to wait 3-5 days more and that they are really sorry !
In conclusion the customer service is beneath zero , help support poor and Management team absent !
Reviewer
Tamer Tadross
Location
Date
30/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
customer for three years.Very poor. weekend WiFi non existent. During the week very patchy. Complained to costumer service on several occasions minimal improvement for couple of days then back to normal. Got fed up and found another provider for the same price with reliable services. Only now released what I was missing. I have £14 left after finalizing my account with them and they have not reimbursed it. Well ridden.
Reviewer
tiblez
Location
London
Date
30/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I now left Talk talk due to a Broadband Stability Issue and I still struggle with my latest Bill Charges.
I have been spending so much time over the phone with the customer services that is ridiculous.
DO NOT CHOOSE TALK TALK
Reviewer
Elliot Brown
Location
London
Date
30/07/2020
Ratings
Customer Service
3.00 stars
Speed
2.00 stars
Comments:
Genuinely the most consistently bad connection I've ever experienced. The internet drops for an hour or so about 3 times a week. When I've used the customer service, they've been helpful but problems always come back after a while. When not dropping, the speeds are average at best and very poor at worst. Would not reccomend to anyone
Reviewer
Dellou
Location
London, UK
Date
29/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I had a very bad experience with this company the customer service is the worst ever. Very rude and nobody can help you! So I decided to change the provider.
Reviewer
Anna
Location
Eastham
Date
29/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WARNING
Absolutley awful!!!
Broadband speeds of 0.1mbps!
I've been with Talktalk for almost a year and have been reporting problems ever since I joined.
4 times they sent out an engineer to locate the problem but not fix it and then closed my case with an email to tell me the problem was sorted.
5 times I've not been able to get to anyone on the phone and the automated system has cut me off whilst trying to follow up my problem.
I was told people would call me and never did.
And I've just been informed I can't get compensation because I havent called up enough within the same month to complain about this problem, after they told me to give them 30 days to fix it and cut me off even when I did try to call back. I'm tied into a 2 year contract.
DO NOT USE.
Reviewer
A.E.
Location
Denbighshire
Date
27/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
We have a recurring problem where the internet drops repeatedly over a period of days to a point where it renders the broadband useless and we have to buy alternative methods of getting online or use our mobile phone to get wifi for the computers. This time we have pretty much been without internet since Friday (today is Monday) but they can't send someone until Tuesday (tomorrow). That's 4 days of waiting to possibly but not definitely have the problem fixed (they haven't been able to identify the issue so far and this will not be the first time they send out a technician). This time our landline is also affected and there is so much noise on the line that it's impossible to use the phone.
I can honestly say that this is the worst internet connection and worst service I have experienced in 22 years of being online.
Reviewer
susan
Location
leeds
Date
27/07/2020
Comments:
have been without a landline for 3weeks am elderly and am promised visits from an engineer which doesn't happen.It is costing me a fortune in mobile phone bills as I am on payas you goI wish that I had never heard of this appaling company
Reviewer
kyprosharrison
Location
BA14 7JQ
Date
27/07/2020
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
The router has become troublesome, arbitrarily slowing to less than 10% of expected speed and heating up. Only short term solution is to switch off and let the router cool down. In addition, using an IP phone requires a static IP and the provider does not allow this.
Reviewer
Ezra
Location
Cheshire
Date
27/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Genuinely the worst internet i have ever used, download ranges from 11 to 14mbps and then for like a minute or 2 it goes to 30mbps which is still half of the advertised package. Its garbage, do not even pay for it, might as well use mobile hotspot as it is more reliable. Ping is ridiculously unstable.
Reviewer
James
Location
Ashford
Date
25/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really awful internet speeds, always cutting out. Also upped my price to a different tariff without telling me and started charging £30 instead of £20 after my contract ended.
Reviewer
Esme
Location
Newcastle
Date
23/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
terrible, wouldn’t dare waste my money on talk talk ever again , can’t remember the last time I had working WiFi , so unreliable
Reviewer
Kaysha
Location
KETTERING
Date
23/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would have not Evan gave them 1 star, but I had no choice Internet is absoloutley shocking, never works constant down time, slow Internet, and when you call them to sort out the issues there never is one or they carnt find one. Will be switching providers ASAP, completely avoid this company. Shocking and not worth your money.
Reviewer
Jimmy White
Location
Leven
Date
21/07/2020
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Not very happy takes ages to download any films or programs to watch on tv
Reviewer
Richard
Location
Great Yarmouth
Date
21/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Fell at the first fence. Confirmed our order, lost our order and maybe our data. Overseas customer services dont appear to know what they are doing. Promises of call backs not kept. Just a catalogue of poor service. We are now 16 days without broadband.
Reviewer
Z C
Location
London
Date
21/07/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Speeds are fine, same as guaranteed but goes off daily and repeatedly. Incredibly frustrating. No clear reason behind it and appears to be permanent.
Reviewer
George
Location
Ryde, Isle of Wight
Date
20/07/2020
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
TalkTalk was not bad for the price, I did not have to pay a set-up fee for phone line installation. The internet speed was around 10-15mbps most of the time, however upload speed was awful (1mbps MAX)! Customer service was OK. internet disconnects every few hours (when more devices were connected), but was just about manageable (1min then back online. but still annoying.
switched to post office for cheaper deal, got the same speeds for cheaper, service was the same (the drop of connection continued).
would I recommend TalkTalk? Yes, for cheap basic broadband it was OK for basic usage ( checking email, watching a video, browsing the web)
Reviewer
Moba
Location
London
Date
16/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Utterly frustrating. Broadband has been working for a few months but problems before. Feels like the service is built on lies and deception. Their websites and phone lines appear designed to keep people away. Impossible to know charges and get charged £8 for a call to a landline 50 miles away and £2 to one 200 miles away. Different rates to different networks. Have also been told that installation was free and then they charged £50. It is impossible to find a way to contact TALK talk through website and phone numbers take you on loops to divert you from speaking to anyone
AVOID
Reviewer
D. Smith
Location
Common Road, Moulton Seas End, Spalding, Lincs
Date
16/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Average whilst its OK but useless when it goes wrong
Reviewer
Anthony Beadnell
Location
Lofthouse
Date
16/07/2020
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Reliability
2.00 stars
Comments:
Overall not the best, would prefer virgin if in my area. Customer service helpful but no continuity.
Broadband speed is poor and varies regularly.
Broadband will go off at varying times causing frustration.
Reviewer
Dominic Cairns
Location
Bradford
Date
15/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
From day one I had issues with Talk Talk. Slow service, frequent downtime, and useless customer service.
When I moved out of my address, I tried to change the contract holder to someone remaining at the address, and after filling out the appropriate forms and sending them off, months later I received an e-mail saying I had several unpaid bills. I logged into my account to find with late fees the total had come to nearly £100. I contacted them immediately, and was given the same scripted response by everyone I spoke to. After this, I decided to bite the bullet and cancel my contract, and pay the cancellation fee. However, just today I received another e-mail saying my latest bill was due. After calling them again, I was given the same response as last time.
I also received an e-mail asking if I would recommend to a friend, but I honestly wouldn't recommend them to an enemy.
Reviewer
Luke
Location
Liverpool
Date
14/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where do I start! 12 months of issues I came off a call earlier with someone. Explaining I wasn’t paying a penny for a service that I had issues with since day one, I hadn’t paid the last three bills as every month all you get is let’s get our technical team to look at your Line, The first few times I let it lay, however as an ex engineer to open reach I far from stupid when it comes to testing lines getting reports sent back to my phone through a generic line you call.
I new the vault was back in the DP being told by talk talk the line is perfect. NO FAULTS
I had an engineer send out after the 4th month who himself found a number of faults I also informed him I found. The engineer agreed and then sorted the issue.
Month or two no problem then again issues started happening again, I contacted TalkTalk asking that I wanted the line sorting and wanted the past months reimbursed to be told no can only look at that month as the past wasn’t seen as the same issue. 28 days is all you get with talk talk then issues are closed if YOU the individual don’t call back.
As The customer TT should be contacting you on every update they have. Let’s say after 12 months I have just left and gone else where, I had a letter off TT asking that I pay them £60 for early termination, also want the rest of the month I refused to pay, they have turned my internet off 10 days early from when my new provider is due to go live. Leaving a vulnerable child in this current period of time without internet. This has all been explained To TT who said “not our problem”
They are shocking, rude, arrogant. They need to learn when customer service skills are as a customer should always be the priority.
Don’t let the person on the end of the call tell you there isn’t a fault on there line, you as the customer knows when your having issues. As that an engineer is sent out and don’t let them tell you you will have to pay for the engineer as that’s what they pay for there service for.
L
Reviewer
Paul Lisgo
Location
Sunderland
Date
13/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had no internet or telephone for 13 days and counting up to now due to a damaged line keep being told it's being prioritised wouldn'tlike to like to guess how long I would have to wait if it wasn't prioritised, customer service absolutely clueless very difficult to understand what they are saying half the time all they keep saying an engineer is working on the problem but none have been out to sort it yet
Reviewer
Gavin Higginbottom
Location
Norwich, UK
Date
10/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These people are unbelievably incompetent and arrogant. After we cancelled our contract with them, within the cooling-off period, they put a "cease" on the line they hadn't even connected to us for the next three weeks, preventing our new provider from taking it over. They refused to remove this and when I complained they told me to contact our previous provider, which we do not have as we just moved into this flat. I am disgusted with the appalling level of service provided by this company and wouldn't recommend them to anyone, even if they paid me. it looks like I am going to have to pay to have a new line installed and then make a claim against them for their unreasonable behaviour through CISAS. They are a nightmare.
Reviewer
tint
Location
London
Date
10/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Probably the worst consumer experience I have had with any company in many years. I've suffered months of disconnecting broadband and have spent a total of 2 full days on the phone or in chat across this period trying to get a fix. You hold for ages, then when you get through you are cut-off, agents don't have solutions, fault status reports by text and online contradict and when you finally complain formally they take weeks to address matters. When I had battled and finally secured compensation they couldn't even pay this correctly - it took numerous further calls and hours wasted just to get this paid. Talktalk is a confused, muddled mess, guaranteed to try the patience of the most reasonable person and their leadership should be ashamed. Go elsewhere, as I too am about to do.
Reviewer
Danny
Location
Liverpool
Date
09/07/2020
Comments:
Took out a 24 month contract and regretted it almost immediately, terrible and infuriating communication, and pretty much terrible service throughout.
Reviewer
Raju Gurnug
Location
Camberley
Date
09/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with talk talk for nearly 18 months now. I have standard broadband first few months okay then after I am having issue most of the time such a pain sometime I don't know what to do? its Complete awful service. I can't wait to finished my contract then I'll be leaving soon as my contract ends.
Reviewer
David
Location
King's Lynn
Date
08/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Have been a talktalk customer for over 10 years. Have been happy with the m being our ISP but just got to watch them raising bills when contract is over. This time they nearly doubled in price to over £50 a month so I want to change to sky for half they price. Talktalk won't let you go very easily. Wasted 5hrs trying to change but TT won't help. Long queues to talk to someone. Sky really helpful but TT not letting me become a sky customer. Don't let TT get the hooks into you.
Reviewer
Aj
Location
Croydon
Date
07/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service from day one. Very polite but awful customer service. Have to ring multiple times to register problem. It's been 9 days and broadband still not working....was told by customer service they can take up to 28 days to fix!
I finished contract early because of how rubbish it is.i was willing to pay early disconnected for this. I'm now with Virgin and very happy! Never sign up to talk talk....it really isnt worth it.
Reviewer
Slav
Location
leicester
Date
05/07/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Been with talk talk for 3months i have standard broadband since than am getting 3.5mbps download and 32.2kbps upload i get over 1000pings theres only 3devices connected had engineer over twice still nothing still bad connection drop out. its Complete awaful and crap. leaving asoon as my contract ends.
Reviewer
DAVID
Location
SHEFFIELD
Date
04/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Renewed with them 13/4/20 -nothing happened except they increased my bill by £4.95 per month. Impossible to contact them . Went via resolver got calls from 3 different people all said they would sort it as not trace of my renewal even though they sent an order acknoledgement- received 4 emails asking for my details to check my order. Finally said could not find it I even sent copies of ack to them.
Finally called me saying years free amazon prime was for new customers only. Offered me 18 months at £ 6.95 discount because of zoom meetings cannot risk changing at this time but will never deal with them again. Poorest customer service imaginable.
Reviewer
Nick Lawton
Location
London
Date
04/07/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
We've been on talktalk's 11mbps deal for years. It's costing us £35 per month. As long as it worked we didn't pay any attention to other deals. But recently talktalk have been giving us really low speeds, sometimes as low as 1mbps. So finally, I looked for a new deal. At first I checked talktalk and found they were offering fast broadband at 60mbps for £26. I selected the deal only to find that they added on £17 worth of unwanted extras which I couldn't remove. I could have phoned them up to get the £26 deal, but I knew that they'd probably waste an hour of my time trying to up-sell me. So that was it, we switched ISP. Suddenly talktalk were contacting us, offering us new deals as low as £21. But too late, we're never going back to talktalk. Ironically, if they'd just given us the 11mbps we were paying for they could have kept on charging us over the odds for a few more years.
Reviewer
S
Location
Uk
Date
02/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service. First time user, box got sent with no leads or connectors. Nearly 3 weeks without a service and got offered £5 compensation. The lady on the phone was extremely rude, talking down to me! I’m pregnant and do not need the added stress of this terrible company and staff!
Reviewer
Zinaki Theophilou
Location
London
Date
30/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I dont know why it took me so long. After 25 years I am leaving due to their abysmal customer service and broadband which is much slower than I am paying for. Even though I have already left Talktalk still insists on one months notice and I am not happy with that since I was not getting the service as described and not compensated. Right now I am still paying them and using my new suppliers service. You are currently unable to speak to customer services as they have obviously reduced their support team. Why? You also cannot communicate via their chat app as it fails, and I would have quit much sooner if I could have. Finally I had to put in a formal complaint before anyone responded. Too little too late.
Reviewer
NEIL FEARNLEY
Location
AYLESBURY
Date
26/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
TalkTalk Business installed a business line in my new premises. During the transfer of my existing phone number they messed it up resulting in all my lines and net access being cut off. They said a week to restore it!!!! This is talktalk mistake but I am picking up the full cost that could potentially run into tens of thousands of pounds. No phones, no email, no SIP trunks! In the middle of a global pandemic as if business isnt already hard enough! I was promised a call back within 8hrs (i kid you not!) from a “manager” to discuss my query, and guess what....they never called me back. DO NOT take any service with talk talk. You will be read pre scripted lines at customer service. You will here “i understand” and “im sorry” dozens of times which in itself is extremely frustrating because believe me they have zero understanding of the dire consequences for a small business for this to happen! They will do absolutely nothing to help you out of a situation they have caused. Avoid like the plague and go with a telco who will move heaven and earth to fix a situation they created and understand this type of mistake can sink a business very quickly.
Reviewer
Lauren
Location
Scotland
Date
25/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never never sign up with this company. I've tried cancelling THREE times and they can't bloody manage it. The third time I called, I asked to speak to someone else and the rep had the audacity to put me on indefinitely hold until it went back to the intro message.
Reviewer
Andrew Johnstone
Location
Carlisle
Date
25/06/2020
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Just upgraded form bog standard broadband to faster fibre on the 18 month deal with phone calls costing £3 more a month got e mail with go live date it went live 1pm that day was a bit concerned assorted tests on phone and lap top showed not much improvement but cabled up laptop to router and bang stable at advertised speeds.
I can only speak as I find I actually have family who hate talk talk with a passion but mines always been spot on.
Reviewer
Keith
Location
Liverool
Date
25/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is an absolute disgrace.
Can we not awaed zero stars.
Trouble started even before connection date with the loss of the router. 3 enginneers, no wifi and 14days later i cancelled. But have to pay for 2 months for nothing.
Then they add charges
Allow yourself at least an hour per call. I added up the total phone time with a manager... 15.5 hours on the phone in 14 days.
Must have spoken with over 25 different people and it isnvery difficult to understand anyone at thr company as the spoken English isnt good.
Managers dont call back
Please please join another company.
The stress and hassle we had had has been immense.
Disgraceful.
Reviewer
Sammy
Location
London
Date
24/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For £40 a month I was getting 10mps download speed and 600kps upload speed. Overpriced and the most unreliable network. When you phone up your on the phone for at least an hour.
I'm with sky super fast now £30 a month with 100mps download and 10mps upload.
Reviewer
Mark L
Location
New Cross gate-Lewisham
Date
24/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After 3 years of complaining and reporting issue with line’s reliability and speed I can say whole heartedly that this is one of the laziest,incompetent,false help, could not care less company I came across in my 8year living in London. Promised a lot of things and did nothing actually. Not only the internet is slow (3mbp) but it drops out every day, someday even 10-15times (if I care to be bothered with it that long). Have to use mobile data, which makes the home broadband absolutely useless. No refund, because you have to file a report for 12 consecutive months in order to get a refund and I only had 11 months registered. This company makes no sense to me, since they don’t own lines they renting it which means they can’t do **** about your line problem. When BT decided to upgrade then and only then you can get your fiber cable. Hyperoptic has already done it in 2 years and they were nowhere in this area 2-3 years ago and still they managed to get things done. It is a shame to be part of this and experience something like this. Rip off and unprofessional. That’s my experience with this “company”
Reviewer
Pail hampson
Location
Manchester
Date
24/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
had an 18month contract with them . The speed is fine but the reliability is shockingly awful . Never again will I go for anything talk talk
Reviewer
Robert
Location
Southport
Date
24/06/2020
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Only manage to get 10Mbps average for super fast broadband. Trying to get hold of Customer Services is impossible.
Reviewer
Mik
Location
S2
Date
22/06/2020
Ratings
Customer Service
3.00 stars
Comments:
I have been cut off every three months in an 18 month contract. In between I receive intermittent connectivity on a line that can only deliver speeds up to 5mbps anyway.
If you contact them to complain, you are
a) sent yet another new router, which has a stabilisation period if 3 weeks = no internet for 3 weeks
b) told to contact them when the router/actual internet is down because in the 45-60 mins wait time, plus all the questions, checks etc they put you through the connection magically reappears.
Customer Service are wonderful people, but know **** about tech/hardware/software or even that a line that is adsl to cabinet and to home is incapable of being upgraded to fibre speeds. It's a vicious circle of checks, no problem here, and losing internet connection and the will to live.
Avoid this company like you would the coronavirus. It wants your money and nothing else.
Reviewer
Anita
Location
Birmingham
Date
22/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give none I would. Out of all broadbands please safe yourself the stress and go elsewhere virgin media, sky , BT anything else.
Because my experience with them is a joke. To no WiFi connection slowest broadband ever, worse than student accommodation and there’s multiple students 100s sharing that WiFi company and this WiFi is struggling to reach my bed room from my kitchen. Ridiculous. Then you call the company rudest staff was told what do you want me to do about it. It’s your fault you got charged a fee....we don’t control the speed of the WiFi. Let run a test. That does nothing. Only good thing was one lady who understood and waived a fee for me as she understood how ridiculous the amount was. But overall a total disgrace.
Reviewer
Keyson
Location
Harrogate
Date
20/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I rang up to cancel with them as the wifi is sporadic and the download speed is appaling.
The day we cancelled with them, our internet "coincidentally" went down so I rang them.
This call was 2 hours long and I spoke to 5 different people and got hung up on while on hold just for the laughs.
Finally got a new router sent out which I didn't think was the problem anyway.
I asked to complain about the customer service but I got cut off again. Lovely stuff
After another call I was told a supervisor would call within 72 hours, obviously I didn't think they would and obviously they didn't.
Router comes and fantastic news, it doesnt work!
Calls up again
After an hour and speaking to just the two people this time, I was on hold while they ran some checks and I was hung up on again.
Another phone call
45 minutes in and I was told by some rude woman who continuously interrupts me and says she can either send a third router out for some reason. I said no.
If we're all keeping count, she wants me to own 3 routers because the first mysteriously became too old the day we cancelled our deal and the second "brand new" router is faulty.
Baring in mind I leave them in 20 days so gotta send these heaps of scrap back.
She said there is nothing more they can do. Plot twist! So that's it then. The end of the story. Absolutely nothing more can be done, they are just out of ideas. Exhausted.
Plan A didn't work and they have no more tricks.
So now I have 20 days until a proper provider arrives. Until then... no internet for me
Bonus feature - if you move house then your contract is automatically renewed from the beginning again so you could end up with another 2 years with them just for moving house. They sneak that one in fine print. Got done on that one too.
So to be honest TalkTalk have consistently ruined my life and will continue to do so for another 20 days and 10 hours 54 minutes.
Petty petty company! Avoid!
Almost forgot this nugget
The rude bigfoot sounding shrekalite said as it shows on her computer the home has internet then nothing more can be done.
Just calling me liar as a little cherry on the cake.
Reviewer
Haoua Dao
Location
Basildon
Date
20/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away from talktalk. I mean run run.
I've ordered a boundle online on the 8th of june an ingenier was suppose to install my router. They emailed me that i won't need an ingenier they will guide me through a video call.which never happen. I have to call them to guide me. Then after all that no internet. So they said an ingenier will come on the 11th of June to fix the problem. Nobody turned up, so i called them and they booked another day. Nobody turned up. 4th appointment and until now no ingenier turned up to fix my Internet. And nobody contacted me.
No communication, no information.
On top of that, talk talk is sending me a bill for a service they haven't provided.
I really mean it STAY AWAY FROM TALKTALK
Reviewer
Ion Iamandei
Location
Watford
Date
17/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ping 109 and upload 0,42.That’s what i’m getting at the moment.If you can,stay away.
Reviewer
Carl
Location
Leicester
Date
16/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was a new customer, I never recieved any Broadband service and TalkTalk said they had sent me a faulty router but if I paid £25 they would send another. I refused, and demanded a manger explain why they demand money to replace faulty goods in contravention of the sale of goods act 2015. No manager called me back so I cancelled as is my right under the same act. Now they want to bill me, well I will happily see them in court, I had exactly the same problem with BT 8 years ago and won that case so in addition to the new stronger act, I also have case law on my side. Avoid TalkTalk they are just money grubbing charlatans and will get nothing from me except the contemp they deserve.
Reviewer
Myra Franklin
Location
Date
16/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since I have been with Talk Talk all they have done is stress me out by adding money whenever they want, can't get through to them by phone email or letter. My bill is meant to be £23 a month it's £89 for some reason there adding charges that I don't no about. It's out of order. Advisable don't go with them. BUNCH OF PRICKS ✌️
Reviewer
Ed
Location
Bromsgrove
Date
16/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
WORST CUSTOMER SERVICE EVER.
Left their service in February 2020. In spite of that, have been consistently charged 'late fees' of £12:50.
When i try to enquire about it, I am unable to do a thing because the account is in my ex's name. We filled in the appropriate forms several times to change the name before I left their service, but they didn't bother, losing the forms I guess. When asked, all they had to say was 'sorry can't help'.
I have now paid the latest bill out of sheer frustration as it was damaging MY credit record... If I receive another bill I shall be reporting to trading standards.
Would give 0 marks if I could.
Reviewer
Richard
Location
Accringtom
Date
15/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Was with them for 2 years really bad internet connection cUt off loads of times and had to reset which didnt always work so had to phone up and get then to fix. I got an out standing balance of £10 on final bill which I wasnt informed off found out 3 months later and they added a charge of £12.50 per month making the outstanding £47.50. Good customer services on the phone is only positive.
Reviewer
Nikki
Location
Shropshire
Date
15/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Who ever reads this needs to know that “Talk Talk” can destroy any bodies credit rating even though they are not a customer of theirs!!! Back in May 2020 I was looking at broadband deals via uswitch, Talk Talk was one of the providers that had popped up so I wanted to know which broadband package they could offer me in my local area. After only filling in my landline number and post code as required on their main website I wasn’t happy with what they had to offer me, and so I had decided to go with another provider. Then in June I had received notification from Equifax that Talk Talk had done a hard search on my background and had affected my credit rating by 74%, (even though I am no customer of theirs) I had emailed Talk Talk as advised by Equifax as companies should only be doing hard searches when applying for credit. A few weeks later I had heard nothing back, and so I’d decided to let Uswitch know about the situation and to help warn other users about Talk Talk checks. The next day I had received an email from Uswitch saying that they would raise the second complaint for me. Now in July 2020 I have still not received any response from Talk Talk, but not only that Equifax has noticed me again telling me that Talk Talk had the audacity to do another hard search which has yet again affected my credit rating by another 74%!!! What’s even funnier is that I cannot even complain to the ombudsman as TalkTalk isn’t signed up to their scheme, so they can’t review anyones complaints. If you are looking to join Talk Talk I would think very seriously before giving them your home landline and address!!!
Reviewer
Caleb
Location
King's Lynn
Date
14/06/2020
Ratings
Customer Service
3.00 stars
Comments:
Genuinely dreadful, having to use mobile data to even post this
Reviewer
aggie
Location
Date
12/06/2020
Comments:
horrible!!! waiting for live chat with loyalty team more than 1.5hour !!! disgusting!!
Reviewer
Jasmin
Location
Date
12/06/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I actually would give TalkTalk a five star rating the Internet is so fast, I was actually in two minds with going with talk talk, I did make the right decision.
Reviewer
Iain Doyke
Location
CV3 1ES
Date
10/06/2020
Comments:
Had a connection date of 29th May, today, 10th June told after many other dates, I will be connected! At midnight!
Reviewer
Melek
Location
London
Date
10/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My name is Melek and I am 89 years old, this message is being written by my grandson, I would like to let everyone know that Talk Talk is stealing money from me. I pay them 50 pounds a month for phone and Internet and the phone is bad and the Internet doesn't work. They have stolen from me before also and apologied for it and are still doing it again. My grandson has called them many times (Talk Talk has recorded phone lines to confirm this) and yet they say they will call back to discuss it and they never do. They have now taken 150 pounds from me in the last three months without providing me with the service I paid for. All I am getting is a noisy phone line and Internet speeds of 1.5mbs which cuts on and off every 2 mins. Please please do not use Talk Talk as a provider and if someone can help me I would appreciate it. Thank you.
Reviewer
Andrei
Location
London
Date
10/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Despite a good costumer service and employees who care about your issue.
Talk Talk is very unreliable.
If you want fast internet speed, DO NOT CHOOSE TALK TALK.
I am a student, when I need the internet IS NOT WORKING.
Will change my provider very soon, but for those who dont want a headache, DO NOT CHOOSE TALK TALK as your provider.
I swear I wanted to start a riot many times just because of the quality of their service.
AWFULL
Reviewer
Anasse
Location
Birmingham
Date
09/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
I've been trying to contact customer service for over a month by direct chat or by phone, each time the same answer, too busy, really bad. The technician to install my box it works, but it has to pass the cable through the window, and in front of the house, it is really not good, it was to come the following week, I am no news. Do something! One month that I cannot close my window, you are incredible!
Reviewer
Grant
Location
Axbridge
Date
09/06/2020
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
This company is taking full subs every month, but is not providing customer service or anyway of contacting them.Its using covid-19 as the excuse. They have no face to face contact with the public there should be no issue with staffing.
Reviewer
Phil Cowley
Location
Nottingham
Date
08/06/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
4 years ago my TalkTalk was not at reliable. They sent an engineer who tuned the line and everything has been perfect since. The visit should have been free because there was no fault my end but they did charge me. However I rang them up, they admitted the mistake and refunded immediately. Be polite and understanding - we all make mistakes. I don't normally ring them I use their message service - again just be polite and patient and they will sort everything out. When my contract is up I message them and they sort out the best price without having to haggle (unlike Virgin). I've renewed my contract 3 times now and each time the price has got cheaper - they are very competitive. They also guarantee no price rises during your contract.
Reviewer
ACF
Location
Fife
Date
07/06/2020
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Never get anywhere near the 35Mb speed that they claim is available.
Reviewer
Alex
Location
Oakham
Date
05/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Told speed wold be 60 ish actual 25
Reviewer
Susanna
Location
London
Date
05/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking. Often went down and no explanation or compensation. I finally cancelled as am moving out of my flat and gave them 3 weeks notice, which the rep confirmed it would actually need to be 30 days notice, which was fine. They cancelled my service that day, so now have no wifi and given covid and being stuck at home it. When I complained they said I woudl have to sign up on a new sales contract even though was their fault. Would never use them again.
Reviewer
Deb
Location
South Wales
Date
04/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been dealing with this company for over 2 months, the broadband speed isnt what i'm paying for its lower, after two external openreach engineers and one that came into the house my line from the box right up to the router is perfect, so from the router out why isnt it the same, i'll answer that, because talktalk are reducing it, i get sometimes 5 times a day of no internet, its suppose to be 60-80 i'm lucky to get 50, i've emailed the ceo more times than i'd email my best friend, all i get back is excuses and apologies, told them i dont want apologies i want the speed i'm paying for, i do my own speed tests with ookla, i'll do a talktalk test the speed will obviously say 63 for example, then ookla and it says 43, who do i believe, ookla obviously, the mornings when the engineers are due the speeds rise until the engineer has gone back to his van and spent 5 minutes putting in his report then my speed drops again, its so obvious its embarrassing, talktalk just chat ****, i've had enough, i'm sick of them, i was told today not to shout down the phone, well sorry but keep sending fools to speak to me and i'll just get crosser, once again today i was told we'll do a couple of tests and call you back, that was 3 hours ago and still no call, i want someone sensible to speak to not a talktalk robot, i've got a notebook full of data, ombudsman next i think because this is just total rubbish, i hope talktalk read this but i know they dont care.
Reviewer
Stylianos Deligiannis
Location
Essex
Date
04/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was recently waiting a month to receive a replacement for the router because broken down just after few days of use. Do a favour to your self and stay away of this company. Also I forgot to mention the broadband speed had all the time problems. I switched now to vod.... and is amazing the difference!!!
Reviewer
Megan Bennett
Location
Bargoed
Date
03/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service , no internet for 10 days , engineer out twice , three different routers and still no idea why we didn’t have any internet ! So after numerous calls could not give me an answer. I have just cancelled my policy . AVOID
Reviewer
Stephen Jones
Location
Stockport
Date
02/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Several weeks without broadband or landline, completely useless, have also tried blocking another provider from taking over. Have taken up with ombudsman and will also be taking them to court over non service whilst still charging me. Avoid
Reviewer
David
Location
Kent
Date
02/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service you'll ever experience
Reviewer
Chris
Location
Hastings
Date
02/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Continual breaks in service and slow speed, virtually impossible to contact technical support or customer services. Had to send four letters to achieve any response and when I invoked my right to cancel, they tried to charge early cancellation fee!
Reviewer
Kelly
Location
Bolton
Date
30/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
This service is diabolical had no internet for over 2 weeks now they jeep saying they are going to ring me back and never have done yet, im having to ring every single day to be told the same thing and i keep getting transferred to technical support im on hold that long i end up being cut off, stay away from these people they are a joke
Reviewer
Kelly
Location
Bolton
Date
30/05/2020
Comments:
This service is diabolical had no internet for over 2 weeks now they jeep saying they are going to ring me back and never have done yet, im having to ring every single day to be told the same thing and i keep getting transferred to technical support im on hold that long i end up being cut off, stay away from these people they are a joke
Reviewer
Cardy
Location
Ash, Canterbury
Date
29/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish
Cheap, unreliable, crashes for hours so no tv or anything else for hours. Changing back to Sky.
Reviewer
Liam Mcevoy
Location
sellyoak
Date
29/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk are awful
Been told I was sent a amazon prime code that is in the deal bundle have not been sent it, Internet keeps cutting out or slowing down have been charged full amount when my tv services have not even been activated
I'm switching to virgin and cancelling my direct debit they are also gonna try and charge me loads
They are liars I have ring up so many times and messaged them avoid
They do not keep there promises I have not even got my amazon prime code very dissapointed
Reviewer
Emily
Location
Middlesbrough
Date
29/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
If I could put 0 stars for customer service I would. Absolutley shocking. Literally impossible to speak to anyone and when you manage to get through on the only form of communicating with them on the ‘live chat’ they ask if you have switched it off and on again and when you say yes they disconnect. This has happened 3 times over the course of 2 weeks. Absolutley shocking service. No adequate method of communicating with them so left in the lurch. As an NHS worker working from home this is unacceptable and will be changing over as soon as possible
Reviewer
Costel Irofde
Location
Dagenham
Date
28/05/2020
Ratings
Satisfaction
1.00 stars
Comments:
I just cancelled my talk talk internet.because in the time this.has been expensive and bad quality..and after cancelling I pay extra.
Reviewer
Pavel
Location
Rochester
Date
25/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Got offered deal over the phone. Was told monthly £21,95 + VAT, was assured there will be no hidden charges, also Order Summary received by email confirmed that. 2 months down the line I'm getting charged £4 paper bill surcharge. And reply from customer service:
''Thank you for contacting TalkTalk Business, At the bottom of your order confirmation it states 'And remember, your account will be currently set up to send you a paper bill each month. If you want to save money by opting to receive online invoices for your account, you will need to access the Support Centre to turn off paper billing. Activate your registration now by clicking on the secure link in the Support Centre email that we have just sent you' within this part of the email it is stated you can save money by opting out of paper billing. This indicates that you will be charged or the paper bill unless you choose to change your billing preference.''
If this is not a hidden charge, then I don't know what is. I will further report this to Ombudsman Services.
Reviewer
Cristina
Location
London
Date
24/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk are the absolute worst in terms of speed AND service. Since joining them 2 years ago I've had to use 4G most of the time at home because it's so slow and they refuse to refund or compensate me for my waste of money "until the problem is fixed".... but the problem never gets fixed! I've had advisers be very rude and argue with me, tell me it's my own fault that they overcharged me and generally just TERRIBLE customer service. Most of the time I just accept my broadband won't work and don't call because I know that I'll end up on the phone for an hour or 2 trying to explain the same thing again and again to someone that isn't going to help. EE broadband is bad too but at least their customer service is good...
Reviewer
Dipti Dave- Frankel
Location
Brighton
Date
23/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I moved house on the Saturday after lockdown and I cannot thank Talk Talk enough for the great service provided. When I phoned up about moving, I got brilliant service, and was moved to a better and more suitable contract. Also, because of the way Talk Talkalk is connected, I could still watch all my recordings on my Talk Talk box before connection. I got a call from a connecting engineer and he talked me through the process of connection. Then Talk Talk checked my lines for speed, and transferred my phone number without any problems. Thank you Talk Talk for being there for me during the start of lockdown when it was very hard to get any services.
Reviewer
Chloe
Location
Kidderminster
Date
22/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WORSE PROVIDER EVER!!!!!! Do not switch !!!!! The worse customer service skills, not worth it , in the end I cancelled and would rather pay £7 a month more to have BT than deal with them!
Reviewer
tony
Location
Bolton
Date
22/05/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
broadband dropping out was told to switch off all devices when it happens to see if that solves it,if not it could be your nabours devices or electrical/magnetic disturbance in your area ha ha
Reviewer
Gary Brown
Location
Plymouth
Date
22/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Appalling service from talk talk. Had issues with an email back in late Feb early March. Reported it and after an hour on phone was told there was a fault and it would be passed to team to fix within 4 days. 5 days later and still not fixed, Called again and after another hour was told it would be escalated and I would receive a call within 7 days. No call received. Called again and told it would be fixed but couldnt give time scale.Not fixed. Decided to send written complaint. No reply received after 3 weeks. Sent another email complaint and received a reply stating that due to Covid 19 they would not be answering my complaint. Only course of action now is complaint to independent complaints commission. To top it all now my broadband is down to 5mbps again. I have been with talk talk for over 10 years but think it's time to move on.
Reviewer
Bill Kadfir
Location
london
Date
21/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I left Virgin because they were rubbish and I have jumped out of the frying pan into the fire. I signed up for the Faster Fibre service from Talk Talk and without a doubt it is horrendous. Pages take ages to load if, at all, downloads go on forever, I am sick of explaining to Indian call centers who tell me how much they appreciate my custom and how much they are going to bend over backward to help me. I am counting the days when I can cancel my contract and get away from these lying crooks. Warning, stay away, they are cheap for a reason.
Reviewer
Iain
Location
Devon
Date
21/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with TalkTalk for many years but over the last month the service keeps dropping. Customer service is absolutely terrible. I have moved to another provider. Avoid TalkTalk at all costs, great when it is working but as soon as you need help from customer services yo are in trouble.
Reviewer
j.winnard
Location
BIRTLEY CHESTER LE STREET
Date
18/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
internet speed is getting slower, 3.6 at last test promised at least 12.
cannot speak to anyone been on live chat and was disconnected.
service very poor ,seriously considering leaving
Reviewer
lizandra
Location
london
Date
18/05/2020
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They cancel my contract without contact me , I call to ask why ? they didnt solve my problem ... And I said I dont want a new broadband anymore they sent a bill with £200 to pay ....
I am furious with them
Reviewer
marcus
Location
Harlow
Date
18/05/2020
Comments:
I have moved to Virgin happy with their service. I was so pleased when 2 months ago my contract with Talk Talk came to an end. Poor in all departments. Had no phone line for a couple of months. Broadband kept dropping out. I can't tell you how many many hours I spent trying to get things sorted out.
And now That I have moved to Virgin they don't have any way to notify them of my change of provider through my account with them or by phone and so still being billed. Avoid this company is my recommendation.
Reviewer
Alex
Location
Wakefield
Date
18/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Up until a month ago I couldn’t really complain about Talk Talk as a provider, however since then I have not had a good word to say about them. First of all we moved house and made Talk Talk aware of this and they confirmed they had chan he s our address. The internet worked out our new address for a day and then went down. We spent a few days talking to numerous people on there app and trying to call to get down to the problem and eagh time we talked to someone new they just repeated what the previous person said. Some even stopped conversations with us mid conversation and passed us on to someone else who then started from the beginning of t he troubleshooting process even though we told them what we had already tried. We finally arranged for a engineer to come out and fix the problem and we double checked they had the right address which they confirmed but guess what... when the time came the engineer went to the wrong address and couldn’t come to our new address due to policy reasons. He was furious too as he couldn’t get through to Talk Talk either to understand why he’d been sent to the wrong address. My partner is a teacher and during this pandemic has been trying to teach from home when she’s not in school emailing and contacting parents and children to help them with work. She has ran out of data on her phone twice and had to buy more just to help reply to questions asking for help from her students. She’s also had to make extra trips into her school to try get some work done which she couldn’t do at home due to no internet, adding to the health safety risk she’s already under teaching children of key workers. Talk has said on numerous occasions that there technical support team was going to call us and has never done so. They did call once to which we answered but they hung up within 3 seconds of us answering the call. We have changed provider because of this terrible service, as while they charge a cheap rate and the speed of the broadband is okay, there’s nothing worse than poor service when something goes wrong especially when they don’t even act like they care and considering the current climate which has put my partner and family at risk by having to make more trips outside when we should have been in lockdown limiting our time spent outside. Horrendous service I would not recommend going with Talk Talk just for the rubbish service. You’ve been warned, I’d much rather pay the extra couple pounds a month and go with someone more reliable. I don’t normally review products but felt like the bad service in this unprecedented time was unreasonable as at no pint we’re we kept updated about what was being down to resolve our problem.
Reviewer
Julie
Location
London
Date
18/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tried to get my late mother's account closed down. Six months later, and TalkTalk are still sending bailiffs to the house where she used to live, and still sending her new bills every month, even though the line no longer exists and we returned the equipment.
We have written four letters of complaint over the past six months, including one to the CEO. TalkTalk have completely ignored all of them.
They are evil and liars. Avoid like the plague!!!!
Reviewer
Selvanayagam
Location
Kingslynn
Date
17/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am very unfortunate to order Talk talk on the 7th of April. I got the connection on 23rd of April, and the engineer came with the very primitive type of TV box which is very slow to work on 29th April. During this 2 weeks I have been going through my hard period of Internet service and TV. Finally I made the decision to opt-out the contract. The company is very intelligent on that, my cooling off period 20 days since my contract date. According to them my final cooling off period comes 26th of April, this date come before my TV connection on. Very obvious how they cheat their customers. I have to pay early termination fee,within my 2 weeks of broadband connection. I have not provided any access to call them, the only acces will be the "chat". If you are lucky they will answer your chat before 35 minutes. The poor "CORONA VIRUS" get the blame, for their delay in answering. The broadband signal drops frequently.
As I am am NHS front line worker, have been going through very stressful period. This stupid company gives us additional stress to me and my family. I have been chatting for last 3 days, more than 10 of their customer service officers. Each time starts with ID check and explain my problem. Very painful period. My kind advice " DON'T BUY TALK TALK"
Reviewer
Marek
Location
Lisburn
Date
16/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not sign a contract with talktalk. This is the worst broadband supplier I had to deal with. I definitely not recommend. Should be removed from the market for cheating people!!!
Reviewer
Rent sayeed
Location
Exeter
Date
15/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet is so unrealable do not buy from them you have to reset the internet 5 times a day it’s outrageous
Reviewer
Saiful
Location
London
Date
14/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
My internet was active on 24th of April 2020. My contact was faster fibre with minimum 57mbps speed . From the first day i was getting maximum 37mbps speed. I have spoken to several talk talk technician via chat , for the next 5 days until 29th of April , finally i was told that my internet speed will be normal after 14 days as this is going to some optimisation period. On 8th of april still no improvement of speed , again i have chatted with more technician and finally i have been told on 12th of may that i don’t have the boost and my internet was limit maximum up-to 40 mbps. Thats why i am not getting not more than 37 mbps ( mystery solve ) . This is pathetic that i had to chat almost 3 weeks to find out that my broadband speed was limit to 40 mbps even though i order the superfast broadband. Anyway that technician added the boost on 12th of may , i was told it will be active within 24 hours ,on 13th of may again i called but was told by technical again will be solve in next 24 hours . So on 14th i chat with them again , this time was told my order is stuck so the technician suggested to cancelled my pending order and add a new one this way i will have the boost . But after cancelling the order the technician could not add the boost again so i was told to contact again tomorrow which is 15th of may 2020. Since 24th of april to 14th may i have spoken to at least 30 to 40 technician and i was very disappointed with the customer service, i strongly believe staff are not trained properly an that’s why customer like us is suffering and wasting our time with them . Horrible broadband company .
Reviewer
A
Location
London
Date
14/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish there was minus options in star reviews. There are the worst broadband company especially when it comes to customer service and the grab your money as much as they can. Their agents all give over different info.
DO NOT USE THEM IF YOU CAN!!
Reviewer
Rebecca
Location
Sheffield
Date
13/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The broadband has slowly deteriorated throughout the contract and become slow and unusable.
On top of this, a month into my contract they put the monthly cost up by £5 which no longer made them the cheapest option but sadly I was tied into a 2 year contact. To add insult to injury they LITERALLY advertise that they wont hike the price mid contract. So that's a lie.
They schedule upgrades in the area but don't bother to tell you in advance so you're just left without internet for 6 hours with no warning.
Ringing them is the biggest waste of time, don't bother. Can't wait till my contact is up, 3 months to go!
Reviewer
Wilf
Location
Louth
Date
11/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It’s absolute trash, the bill is cheap, so what do you expect from the service, it’s ridiculously slow, nothing works, the internet speed is around 500 kmbps and at max it’s 10 mb/s, which is extremely below average, when ever you ring these people up to make a complaint, it’s like speaking to a machine, they hardly ever answer and they do, they read answers off a card. Every time you make a formal complaint, they fix it, and then within half an hour to an hour, it doesn’t work, and it was as slow as it was before, they send you free merchandise just to make you stay with them, and nothing solves the problem, when you threaten them that you will leave the company, then panic and send an engineer out, and charge £100 for the privileges, and to your surprise they tell there’s nothing wrong with the service, when there is. Save your money and your hair and switch to Sky or BT, have a lovely day
Reviewer
Darrell Lou-Hing
Location
Dawlish Warren
Date
11/05/2020
Comments:
I haven not had any internet service for 3 months and despite numerous emails to the company no response had been made to let me know what attempts are being made to rectify the situation, This company is the worst and i do not recommend this company to anyone DO NOT BUY FROM THEM!
Reviewer
Scriven
Location
Aberdare
Date
11/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
The internet is really good ant got a bad word to say but when it comes to the people of talk talk well that's a different story!!! Be careful what they say and promise as they lie out there teeth then when you call them out on it they will say sorry as they been caught and then do it all over again!!! So please be very careful and if I was you record all phone calls!!!
Reviewer
Rene Carlos Barrientos Aparicio
Location
London
Date
08/05/2020
Comments:
Talk talk. The first months of the contract, the Internet is fast, then the signal is very low, when you call to make the claim they have you online for about 1 hour in front of a computer acting as an employee for them, then they send you a technician who comes to your house and that he puts in his system a few numbers that solves the problem for a day, then the problem continues, and the worst thing is that Bill paid for it myself. Is incredible
Reviewer
Roddy Coleman
Location
Lymington
Date
08/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
over the years I have had a number of different accounts with Talk Talk. Because you cannot add a new service to an existing account, you have to come up with a new email address each time. Eventually you run out of email accounts !!! and whilst you can log-in to phone or broadband you cancelled 3 years ago, you cannot access your current service. Customer Service is useless and in these COVID days non-existent, so don't bother. I'm going to be moving the five different accounts I have with talk Talk to another provider. Trying to sort things out on chat lines is all very well if you have nothing else to do with your time, except even that doesn't resolve any problems.
Reviewer
David
Location
Nottingham
Date
07/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed with company 2 hours later got text saying there was a delay. That was 6 weeks ago. Waited and waited ,tried to phone them no reply
emailed them nothing. But they put thier account on a direct debit..So I took them off direct debit.
Sent them another email telling them what to do with thier service.. What a bunch of amateurs.Went back to sky I only had to wait 2 days..Warning dont use then -10 stars
Reviewer
Kevin wall
Location
Basildon
Date
07/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
All what people are saying about talk talk broadband are well wrong I left sky to go to talk talk and it knocks spots of sky broadband
Reviewer
bryan baker
Location
wirral
Date
06/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I have been unable since February to reliably access my tiscali email despite many calls. There service is a complete disgrace. Have written to their complaints department and been ignored. I would not recommend them to anyone if this is how they treat a long standing customer who will be leaving at the end of the contract
Reviewer
Emily
Location
Surrey
Date
05/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give 0 stars I would. We have had non stop issues with the internet dropping and extremely low speeds despite being on the best deal possible and paying extortionate prices. The live chat are humans with no IT knowledge reading off a script and solving nothing. Can not contact anyone helpful or competent. And we’ve been promised everything from new routers, to package upgrades, to refunds that have never happened. Horrendous.
Reviewer
Joe
Location
Southport
Date
05/05/2020
Ratings
Customer Service
3.00 stars
Comments:
Good luck trying to play any sort of online game while talk talk are slapping u with 500+ ping without fail never had worse wifi
Reviewer
Martin
Location
Manchester
Date
03/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
upgraded to faster broadband in November 2019 which is suppose to be over 60 Mbps at an extra cost , Its now May 2020 and getting 12 Mbps !
I have spent over 14 hours trying to get this problem sorted out .
I am using the talktalk router and every time I phone to complain they say they need to run diagnostics on the line .
We are now 6 months in and have been paying the extra money from November 2019.
On the last conversation I told them I was going to cancel the direct debit as I am not getting what I'm paying for and have waited for 6 months to try and sort this matter.
They told me if I did cancel they will charge me the full contract term which still has 12 months to go !
They are truly thieves in every sense of the word and advise never to go with such a company .
I really hope this review saves people from going through what I am going through
Disgusting disgusting disgusting .
Talktalk are nothing but thieving scum .
Reviewer
Craig Edwards
Location
Ruthin
Date
02/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
My elderly and widowed mother has been with talk talk for several years. She has a phone and broadband package with them. During the COVID crisis, housebound, she has needed to rely on online provision and needed a new router. I called on her behalf last Saturday - exactly one week ago to be told that the number I had called was only for people who wished to move to talk talk. I was given another number for people already with talk talk who needed help. I called it but it was only operational on weekdays, so I called the following Monday. A recorded message said they were having to help vulnerable customers and therefore couldn’t process my request. My sister has tried emailing over a week ago and participated in online talk talk community help - but again, no response so far.
Yesterday, I called BT who said government guidelines now say no transfer is possible as all efforts should be directed to helping vulnerable customers. Therefore, had we been with them, they would immediately have been able to supply another router.
Talk talk - you’re a despicable, dirty company - without ethics or care, once you have got a customer, your interest in them stops.
Reviewer
Jambic
Location
Devon
Date
01/05/2020
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Terrible company, i canceled contract after end of contract, they are still taking money, cannot speak to anyone, the smarmiest recorded voice I have ever heard takes you on a massive loop and then directs you back to unhelpful website. I am an undemanding user of the internet and could put up with the slow speeds and may even have used talk talk again when I move into new house, out of habit, but after this experience I will never use them again as long as I live, absolute bunch of **nts Avoid at all costs!
Reviewer
B thomson
Location
Leeds
Date
29/04/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very good, good speed and there's 4 tablets on at a time in my house.it was running but slow a few months ago either sent engineer out he didn't turn up but the speeds have been good again and received £50 for engineer missing my appointment
Reviewer
John
Location
Blackburn
Date
26/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
The internet I’m opinion is not very good the speeds are decent but however as seen in my ratings the reliability isn’t to good. I mean the internet is good when it works but every 2 or 3 hour it goes terrible and sometimes switching off. Also you might of seen that I have rated the customer service bad this is because I have rung them a lot and all they tell you to do is restart the box repeatedly until it works overall I hate this internet provider and wouldn’t recommend it even if it is fairly cheap
Reviewer
Paul
Location
Chester
Date
23/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
The first three weeks were fine then my internet stopped working & the customer service is by far the worst thats if you ever get through to someone. You can't get through on the phone the emails are all auto responds and after a day I got through on the live chat. I was on the chat for over 2 hours while they did different checks then all of a sudden the chat dropped and when I re connect they don't respond. I would avoid at all costs I'm switching to another company and will happily pay more. I previously didn't have any problems since I moved 10 years ago I changed because they were cheap .
Reviewer
jjx
Location
UK
Date
21/04/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Awful Customer Services - Once your contract ends talk talk will double your monthly payments and make it impossible to contact anyone from customer services -AVOID
Reviewer
Rad
Location
Norwich
Date
20/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling company. They're AWOL during the Covid crisis. My broadband speed has always been low, but now that I'm working from home and my son is going to virtual school the cracks in talktalk's service are starting to show.
My connection is so poor that sometimes my PC lags while opening an email I cannot use teams to video conference and am finding myself going around in circles trying to get this resolved.
TalkTalk have simply disappeared. I will be looking to get out of this contract asap. Will never use them again. Appalling company
Appalling Connection Speeds
Appalling Customer Service.
Simply the Worst!
Reviewer
paul
Location
chorley
Date
18/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Reliably slow. Met lowest end of target speed for a week or two after sign up. Never since. Cannot get hold of customer support. Appear not to care.
Reviewer
Peter C
Location
Banbury
Date
18/04/2020
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
All good, speed, customer service and price - what's not to like?
Reviewer
Neil
Location
Spalding
Date
15/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst provider I have encountered. I switched to save money but bitterly regret this now. I'm on the 37GB package but receive speeds ranging from 0.5MB to 3MB. It also disconnects regularly. The support is a messenger service but after several hours talking to 3 different agents I was no closer to getting anything fixed. Same basic questions read off a script, no real help offered, and each conversation ended with them cutting me off. They clearly talk to several people at a time as massive delays between answers and asked me questions I had already answered and gave me wrong advice based on my answers. Totally useless, please avoid. Luckily they haven't taken my 1st payment yet so that will be cancelled before they do.
Reviewer
Julie Hill
Location
Liverpool
Date
14/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had no service since they installed in March. they keep telling me to check online but there is no problem with connection but obviously is with the router and they refuse to help but continue to take money out of my account. Poor showing in this current crisis
Reviewer
Jean
Location
Date
13/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful service. The people seem helpful on the phone, but when it comes to the work they produce, it is terrible and the only means of contact through this pandemic is through a community hub, what sort of nonsense is that? I have a simple problem which will take less than 5 minutes to sort out. I would never reccomend this company and would probably actively discourage people to use the service. I would rather pay more to get more.
Reviewer
Rhys
Location
Horsham
Date
11/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish, we barely have internet as it drops out constantly for days on end. I can't find a way to contact them at all. I've been trying for the past week.
meant to be working from home due to this coronavirus, my job is now in jeopardy because I can't get anything done (Ive been hit with a massive phone bill because I've had to use my data), I can't contact my family who are on the other side of the globe.
Just close my guy, just close.
Reviewer
G Khan
Location
Surrey London
Date
11/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutel Fraudsters!
No sense of morals, ethics or integrity.
We bought our package of landline and broadband which was supposed to go live on 20/03/2020.
We were charged a week in advance before our broadband was to commence. It became live on 20/03/20. It was live for only one day. For no reason they cancelled our order and cut off our broadband and out landline. I tried to contact them on a number of occasions, but Each time I was through to an automated voicemail or automated email which led to nowhere. They are all hiding behind the facade of The Corona Virus epidemic and exploiting innocent people.
I am a healthcare worker and have 3 children. One of them with special needs. They need internet for online education and entertainment as they can’t go out of the house due to the lockdown.
THEY ARE THE WORST
DO NOT USE THEIR SERVICES
Reviewer
Amy G
Location
Chichester
Date
10/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
One month ago (prior to the virus) I contacted talk talk to 'port' my landline number from our old provider to our talk talk line. The staff member confirmed this was possible (having checked with a supervisor) and processed this request. Several days later the number to changed, to a totally new random number. I contacted again and was passed to different 'team's', totally 8 different staff, of which I had to re do security and explain the issue EVERY time.. totalling over 4 hours on the phone and finishing with being told my complaint (I wasn't complaing i just wanted it resolved) has been escalated.. I was called back the next day by a 'manager' who has no clue about my issue, I re explained who then said she wasn't sure they could port an old number.. having check she then confirmed talk talk can..and processed my request again. Several days later the number transferred, to another new random number!! I emailed twice to try and resolve.. and now have been told no body can help due to the virus. The knowledge of the staff and process has been appalling. This issue is still not resolved.
Reviewer
Michael
Location
Suffolk
Date
09/04/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful!
Trying to call the customer service - automated hang-up or call back later. Sometimes robot says you can only proceed if you are vunerable and already regisered and directs you back to the website.
Tried typing issue into the website - the advice is generic and goes arund in a loop - it doesn't actully get anywhere.
Internet has been tripping out - broadband speed slow or just stops affecting everything. I got through weeks ago to complain about it and the woman on the line, though pleasant, said no - no problem. Everything is working. It clearly isn't.
Apart from the inconvenience, many applications require ongoing live connection - such as banking. Loss of connection resets everything and you lose what you did/saw.
If I could break the contract, I would. Unfortunately, they offer in their literature that they provide 'up to' so-and-so speed, but are not contractually required to actually provide it or even answer the phone when they don't.
IT is a system of automation so it is increasingly lazy for bad service of of companies to keep pointing to Cov-19 as their excuse as to why they are not fulfilling their requirement when they are still receiving money in full.
In fact, the lack of service is unjustifiable. Awful - truly awful. I may look tobreak this contract and buy a dedicated line because Talk Talk cannot be trusted
Reviewer
Matt Daniels
Location
Huddersfield, UK
Date
08/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The broadband cuts off randomly near midnight, the speeds tend to keep up with an approximation of what's offered IF you live in the right area. Other areas are abysmal. But the worst thing is they just don't care: their people are hugely incompetent and lazy they never even try to give a good service. They're super rude. Terrible company. Worst I've dealt with in a loooong time haha.
Reviewer
Geof
Location
Trying Herts
Date
08/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I ordered upgrade to fibre on 2/3. Notified there would be a short delay. After a number of "chats" could not find out why or how long. Router delivered 11/3 and promise to "go live on 12/3. successfully installed BUT NO FIBRE.
Endless "chats " all taking at least 30 mins to get nowhere Similarly complaints sent but no solution. Discovered that they had wrong address for me in their system. I have not changed my address since original contract. So now Iam faced with "catch 22'. I cannot change my address as I have an order "pending" and they will not allow me to have fibre as my address is wrong. I sent a letter to the CEO asking her to put it right. I received a standard letter saying I should use "chat" or complaints which I have used several times and found them incoherent and utterly useless. They clearly answer from scripts and are therefor lost if they are not faced with a common problem. Yet TalkTalk have the cheek to advertise their service on TV in the middle of a lockdown, which means they have staff available. It is now OVER 5 WEEKS and still no upgrade. I have been with TalkTalk for 15 years and yet I waste hours identifying myself. Now thanks to Covid 19 I will never get an upgrade. I sincerely hope that TalkTalk CEO is informed about this email. She should be thoroughly ashamed of heading a company that lets down the British telecom industry.
Reviewer
Darren
Location
Warrington
Date
07/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely diabolical from start to finish. Ordered broadband and didnt work . They sent an engineer out prior to going online to see if everthing was ok with the line and the modem hes said yes its fine . Saying this he never even took it out of the box to try it . 3 months on no refund of money paid for somethong i didnt use as i cancelled in 14 day cooling off . An now just get fobbed off by call centres thousands of miles away . Stay well clear .
Reviewer
Leonardo Kogan
Location
Date
06/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Corona virus times. People depend on their internet connection. I was using BT hotspot, and decided for that same reason to switch to a traditional broadband.
I got the modem by mail (being a risk nowadays). Waited 48 hours and no connection. Meaning, that the modem/router is not getting a connection from the network. The status on the modem is flashing amber (meaning that there is no reception, according to talktalk own manual).
I first contacted this morning (48 hours after my contract started). They wasted 45 minutes of my time for nothing, just to tell me that I should turn off the modem and switch it on in 30 mins. Of course nothing happened. 2 hours later I contact them again. They wasted 40 minutes of my time.
Can you believe that their staff is so incompetent, that they have ask me to reboot my ipad, change browsers, when there is no reception from the network. Still, have no connection, and they refuse o terminate my contract.
Well, thanks TalkTalk for leaving me more isolated, and forcing me to throw away 20 gbp. By the wau, I have recorded the last chat ... and guess what I'm contacting the Ombudsman.
Reviewer
Darren Harding
Location
Staffordshire
Date
01/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Closed my dads account 78 year old and moved house, thru 2 months later took money from him being vulnerable, after complaints so so many calls agreed to refund and can’t get the money returned, they are by far the worst company in terms of customer services and complaints process, going to have to escalate complaint to ofcom
Reviewer
Gary kitson
Location
Gillingham
Date
27/03/2020
Comments:
I have just become another hapless victim of these utter cretins . I can't go into the ins & outs of it all because I think I might lose it so suffice to say every horrible thing you've heard is true . I wish two things , that I'd never heard of them & that I'd checked out the reviews here first before I signed up . Review first folks , always review .
Reviewer
Sam
Location
Bristol
Date
26/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have waited six weeks to have broadband installed and it just hasn't happened. Two engineers have come to the house (and one just didn't arrive) and not done the work and then I've received messages saying they weren't able to because I was out. The helpline is anything but helpful, they put you on hold while they speak to openreach and then tell you wrong information. You then get passed from person to person, again, with wrong information being shared so you spend most of the call correcting people. There is nothing about TalkTalk and the service they provide that I would recommend to others. I eventually filed a formal complaint only to be told this would be closed when I told them I would be going to another provider. DO NOT USE THEM.
Reviewer
Jane Ellis
Location
STOURBRIDGE
Date
21/03/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
not great internet is slower than it should be, and goes off quite a lot,how ever on the plus side,when logged in to your account you can do a speed test,and get a breakdown off the results.
Reviewer
Gabby Ward
Location
Mansfield
Date
20/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely pathetic. Terrible service, terrible customer service, and broadband is a joke. Not once since joining have we got what we pay for. Ring customer service up for help and end up being passed around and each give different answers. Trying to double charged now even though they confirmed over the phone that it had been paid already. To quote "the money was successfully taken but there is insufficient funds in your bank to pay the bill"?????
Reviewer
Terry
Location
Cambs.
Date
20/03/2020
Ratings
Satisfaction
5.00 stars
Comments:
Recently had a problem with stability of connection which caused speeds to drop. Your service enabled me to monitor the position and also show the Openreach engineers when they visited. I am not saying they didn't believe me but so much easier to show them the speed check history visually.
Reviewer
M A Roberts
Location
Surrey
Date
20/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Like most providers, it is only when it goes wrong that you realise how good or bad a company is. In six months I have had two major outages. One for ten days, which required three Openreach engineers to come out before the problem was solved. The final one, a more experienced chap, found the line fault that had eluded the others in about five minutes. The second time I was without internet for a week, because of a coding error at Talktalks end, which meant I was only getting a scrambled signal. When trying to get back online I found that the router I had, a Netgear, which was originally supplied by Talktalk, was no longer supported by Talktalk, so they tried to charge me for a new one!!!! Eventually they relented and sent me a freebie, as they should have done. I use the Hotmail interface as my 'client' email, and have my own domain name connected to my business and website. The break in broadband connection caused severe disruption to all the settings around my email, and took days further to sort out. I will say that some of the support staff did their best and were genuinely helpful, but others just could not be bothered, and at the end of the day all of them have their hands tied by a poor company. At the moment I am trying to get early release from my Talktalk contract, so I can move to a decent supplier.
Reviewer
christina
Location
aberdeen
Date
20/03/2020
Ratings
Customer Service
1.00 stars
Comments:
Talk Talk sale man was lying on the deal, he told me I will have £105 voucher once I sign up the contract. he gives some discounts extra. actually £105 only I sign up online, I have asked him many times about his offer. because friend told me talk talk is really bad service. but sale man said it is good deal, I will get £105. I made complaint. they contacted me but still no £105 . only £40 on rental. it is really really bad, lying on the customer. I suggest if you want to sign up with talk talk , please do not trust any salesman. this company employee do not have any integrity. how can you trust them !!!!
Reviewer
Renee Broughton-Johnson
Location
Cheltenham
Date
17/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
-1 in my view!! Worst service I have ever received! Cancelled my home move and a renewed account twice and then expect me to go through two credit checks because of THEIR mess!! South African call centre BEYOND useless with people who can’t even spell!! Waiting, after 6 weeks of not having broadband, to have a CEO management complaints member to ring me! Now can’t get broadband through another provider due to 3 credit checks put through by these fools!! Wait for over an hour with no resolution! Have made over FIFTY calls since 27 January with still no help!!
Reviewer
Pat Jones
Location
Hants
Date
17/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Tried to sign up via uswitch which had a £100 voucher offer. Transferred to the TT website where I fill in all details and and get to the point where it tells me to wait for direct debit details to be verified. 10 minutes later I am still waiting so start online support chat.
Support idiot tells me I am on a uswitch website and it not working is nothing to do with TT and offers to sign me up manually. I have to point out that I wouldn't get the £100 uswitch voucher if I did that. Support tells me they can give me a £20 discount instead. What kind of idiot thinks being £80 worse off is an acceptable solution? The ones TT employ it seems.
I point out the URL I was on is talktalk the https certificate for the site was issued to talktalk, but, not a tt problem it is uswitch.
I didn't expect TT customer service to be good, I didn't expect to find out it was this bad before I even managed to sign up.
Reviewer
Richard Marsh
Location
Chelmsford
Date
16/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible constant intermittent faults followed by days of no internet at all. Customer services non existent had a complaint open now for 14 days no response from Talk Talk
Reviewer
Nora Molnar
Location
Godalming
Date
13/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor customer service without internet now second week, promised new router in fact promised twice , nothing arrived .I am very dissapointed and when I said then I want to cancel my account they said it will cost me 150.00 pounds!!!!The customer service and the technical team are not prepared at all, and not supportive not to mention the poor quality calls .When I will be out of this contract I will never make anything with Talk Talk
Reviewer
Dan
Location
Date
09/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
8 months of internet problems, 6 engineers requested 4 actually came out and still not fixed, 8 months of phones calls empty promises, not sending equipment, the latest 2 engineers not turning up, still charging full price for a crap service, not even being offered reduced rate until fixed. Owed 8 months of compensation going elsewhere for a reliable service!!!
Reviewer
Tom
Location
Telford
Date
08/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Speeds and connection has been good for a month, however we suddenly lost internet and lodged a fault with TalkTalk. They informed us on Friday that the issue was being worked on, then on Saturday we were told that an engineer is working on the issue, and would contact us between 18:00 and 21:00 for an update, which never happened. On Sunday we were told the issue was being worked on and would be fixed by 18:00, and then we were told by a different advisor that infact noone was working on our issue and that openreach does not work weekends (a lie), and that they would start working on the issue on Monday, to be fixed estimated Wednesday. This is unacceptable, and considering BT would fix issues straight away (including weekends) even though both providers use the openreach network, it seems you pay for the cheaper price by having useless support and terrible service. A total of 6 days without internet is costly and damaging for business, so I'd recommend paying the extra tenner a month for a competent provider. Disgraceful and useless service from TalkTalk.
Reviewer
pauline mccusker
Location
westbourne bournemouth
Date
04/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
using internet, since I signed up with you and a package that included a landline, the service has been awful, I have a monitor screen in a LG TV connected through the Ethernet and a cable from the box and port. The screen eventually allowed me access, however, it takes forever for the talktalk screen then the youview screen to go, I am supposed to have access to basic tv, I would have expected to be able to utilise the few tv channels such as bbc iplayer, itv, channel 4, and channel 5 ... nopt the bloody stuff you allow, some childrens channels and subscription. I am not interested in , I am interested in free tv.... basic... like back in the 1960's when you paid for a tv licence, and with now paying for the provision of broadband and wirless. the tv channels should be automatic ... when switching on, and off..... without having to wait ... whats the point of a speed in my internet when it takes so long to download the bloody start, whats the use of having a remote control when the bloody control cant access the specific channels - basic channels, why cant talktalk provide a decent - easy to access internet tv.... I choose 'guide' and switched onto bt sport x2 - bloody typical cannot get rid of it it remains on the screen now, I have no wish to pay extra of the sky and other 200 channels - that are ****
Reviewer
G
Location
Bristol
Date
29/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful experience. SO much money orientated and NOT caring about customers.
I have decided to leave them and they have charged me for something I haven't used at all + wanting to charge me for a month in advanced. Disgusted and so disappointed. Never again. please avoid them any cost
Reviewer
Worst ISP
Location
England
Date
28/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst internet possible not worth the price I would rather use a phone hotspot.
Reviewer
Rhys
Location
PENICUIK
Date
27/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I've not been a TalkTalk customer for nearly under 2 years and I now start recieving letters from Debt collectors demanding payment for £35 as TalkTalk have sold on my account... I was out with my 18 months contract when I switched 2 years ago and to my knowledge made my last payment when I switched. I raised a complaint with TalkTalk and i initially got a response apologising saying a manager would contact me in the next 3 days. As this didn't happen I phoned them from the number in the email as they had stated this would be the quickest way to get an update to my complaint and this is where the fun begins... The incompetence of the Indian woman I spoke to (who took a good five minutes to even take my name) and kept requesting my name and postcode after every question, told me she could not assist me, refused to take my complaint reference and told me to contact the debt collection agency. Furious at this point I repeatedly tried to explain I was calling for an update to my complaint and she just kept repeating "take the number". Put me on hold and came back several minutes and told me to take down the number again... When I asked to speak to a manager and asked her name she then tried the age old "hello, hello?" Could hear laughing in the background and them she muted her phone, forcing me to hang up after 27 minutes of nothing. I responded to the original complaint on Monday and have still not had a reply so will be escalating to CISAS. I'm not even a customer and I'm having to deal with this! Their customer service and broadband are truly awful wouldnt deal with this company if they paid me! Avoid at all costs.
Reviewer
Mark kemp
Location
Worcester
Date
26/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been paying for fibre optic with a guaranteed minimum speed of 54 only get 16 at best even tho they take money with new contract!! Every month today l complain and they ask me would l like to renew my contract! Again and get fibre? I tell l have been paying for fibre for the last year ! They say if l want to leave l have to pay a fee. I want my money back l have told them as l have been charged for a service l haven’t received! FROUD springs to mind and then cheek to ask me for more!! See you in court talktalk
Reviewer
Gareth smith
Location
Swansea
Date
26/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered broadband and tv. Router never turned up. Installation team didn't turn up 5 times. Cancelled within 30 days and went to sky yet talk talk continued to charge me even though I had no products from them. This continued over a year and stopped. Now 5 years later they are pursuing the best through a debt collection agency for a service I've never had. Stay way away from talktalk. Nothing but poor service dreadful installation and impossible to get anything resolved.
Reviewer
Mike
Location
Dunfermline
Date
25/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just awful. I was to get faster fibre fitted as I was having real problems with buffering on my Amazon firestorm, tablet, laptop etc. I waited for 5 hours, however the
engineer didn't arrive on time so I went out, hethen had the nerve to text me saying "don't go anywhere, we're on our way". Funny thing is I was driving back past my house and saw the engineer just as he was texting me! Couldn't stop as I was on a driving lesson. Then I get a message from talk talk telling me the engineer couldn't get access!! No **** Sherlock, he was late. What's not to understand??? Then I get 2 seperate messages to say talk talk will call me(on different days/times). Guess what? They didn't call to rearrange. Then I get an email saying my email address won't be able to be used anymore in a couple of months because I don't have a contact with talk talk! Unbelievable. Going to another provider.
Reviewer
ken end
Location
wales
Date
25/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Dire customer service. Call centre based in South Africa. Cant handle anything complicated. Perfect illustation of the "computer says no"saying to queries. Broadband very average. They tell you what characters to use in your password. This wouldn't be neccesary if they looked after your Data securely. Counting the days to contract end
Reviewer
Alex carr
Location
Wirral
Date
24/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Crap from start to finish nothing but messing me around then lost internet for 10 days messed around with engineers today has been the final straw they have basically stole £65 extra on this months bill refusing to refund me due to their error have just switched to a new provider tonight but would steer clear these are out to steal from you
Reviewer
Krzysztof
Location
Stafford
Date
24/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really disappointed, avoid that scam. They based how to trick you by taking money for late payments or office fees. Disgusting. TALKTALK NOW I'M FREE OF YOUR SCAM , AND REALLY FEEL SORRY FOR EXISTING CUSTOMERS. TALKTALK YOU NEVER EVER HAPPENED AGAIN.
Reviewer
Kitty
Location
London
Date
21/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Talk talk is the worst internet and service provider in the UK. Avoid them at all costs. They flat out lie to you to convince you to sign up and once you're trapped in a contract refuse to actually provide the service you were promised or even try and help you. A customer service manager kept shouting at us telling us it was our fault our service was cut off and called us stupid. I am autistic and she continuously talked over me and refused to listen to what I was saying, which caused me to break down. The service is inconsistent and don't expect anything more than the bare minimum speeds they specify, they never actually hit the mark you sign up for. For me it was quite literally a painful experience dealing with talk talk, we are genuinely excited to never have to deal with them again!
Reviewer
Julija
Location
Northampton
Date
20/02/2020
Comments:
Internet does not work at all and Netflix was not working from the very start, saying there is no Internet connection. We have only been with talktalk for a few days but to cancel we have to pay the full price for the whole year.
Reviewer
Pineapple
Location
Norwich
Date
19/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Where to start? It has been SO awful, that even the process of trying to leave TalkTalk has been incredibly distressing…
- There was a fault with my broadband that took 2 and a half hours of phone calls and online chats, over a few days, to get resolved.
- They would tell me the fault was resolved and then it would happen again.
- Every time you contact them it takes 10-15 minutes before the issue can actually be discussed (they have to spend ages waiting for your account to come up on their screen and it takes ages to get through their security).
- Every time you speak to a new person (they pass you from team to team and back again), the issue has to be explained all over again.
- It is very difficult to understand each other. I would explain the issue and they would usually misunderstand (with the exception of when I managed to get through to a manager. Often I was unable to understand what they were saying).
- During all this I was told I had 'some orders' in process. I had not placed any orders. They told me I had 'done one click' on an email I'd been sent and placed an order for something. I had not. They did not believe me. I later checked my email and I hadn't even opened any of the sales emails from TalkTalk in recent months. They said they would cancel said 'order' (surely it can't even be legal for someone to make a legally binding action through one click on an email?).
- This led to a conversation about pricing. I had come off fixed term and was then paying a ridiculously high price each month. They offered me a better deal. I agreed to go ahead with this and start a new fixed term contract. When the time came around for this to have started, I checked my bill: I was now paying even more than before...
- I had three different conversations with them about this ranging from 1-2 hours long each. They denied that they had agreed a new fixed term contract with them with this price. One of the advisors even said that the 'one click order' had never been cancelled and concluded that what the person had agreed with me over the phone was just to continue with the 'one click order' that had apparently been on my account. This of course does not make sense since I was still on a rolling contract, although I did now have the faster fibre, just at an extortionate price...
- Instead of the refund for my overpayment, I was offered a 'goodwill gesture' of £10 that nowhere near matched what I was actually owed.
- They offered me a new contract that matched what had been agreed weeks before. In addition to the better price, I would be on a rolling contract rather than a fixed term contract. I asked the advisor to email me the offer this time since I could not trust the verbal offer after what had happened last time. He said he was unable to send emails, and eventually agreed that one of his colleagues would do this. I never received an email. When I called them again they knew nothing about the offer, and denied that it was possible.
- During all this I asked for copies of a couple of 2018 bills since in 'My Account', only the last 12 months-worth of bills are available. When they arrived they were 2019 bills and had a strange town included in the address field.
- They agreed the lower price, but with a fixed term contract. I explained I would go ahead but would take my complaint to the CEO since they were still not acknowledging that they owed me money and had failed to put in place the new contract that had been agreed, and had denied they had ever owed it to me. I was told that if I pursued my complaint then the 'goodwill gesture' would not be given to me.
- I told them I would switch to another company and asked them to escalate my complaint further. They said they would and that I would receive a phone call. I received 3 strange phone calls from an 0800 TalkTalk number at different times that literally rang my phone for half a ring and thus were impossible to pick up.
- In the meantime I arranged to switch to Vodafone on 17th Feb. Then Plusnet offered me a better service. I cancelled Vodafone and was told that Vodafone manage the communication with TalkTalk so I did not need to do anything.
- On 17th Feb my Internet connection stopped. When I called TalkTalk (strangely, I still had a phone line, and still do even writing this!) it became clear that my complaint was still open but that they were not interested in responding to it. I was passed from team to team and in over the space of 16 hours I spoke to 7 different people. In that time I was told lots of different things like 'maybe the openreach exchange is being upgraded', 'I can see your line is still active'. It wasn't until I spoke to a manager that I was told what had happened: they had disconnected my internet because they were told by another provider that I was moving to them on that date and said they were not aware that this had been cancelled. I was told there was nothing that can be done because the line is now disconnected and to have internet I would need to start a new contract with them (not a chance!).
- I did explain to them that because my Plusnet contract doesn't go live till March, they would otherwise have two weeks of extra custom from me, but, computer says 'no', of course. During the 96 minute conversation I looked up prices for buying extra data from my mobile phone provider and decided this was a far better solution in the interim anyway, since the silver lining is: I AM NOW FREE OF TALKTALK!
I hope I have been able to give you a sense of how crazy-making these experiences with TalkTalk have been. I felt beyond frustrated, and violated, since as far as I am concerned they have actually stolen from me, having gone back on what they agreed, and then denied all of this and not giving me full reimbursement for the resulting overpayment. To have to spend hours and hours getting anything resolved is just soul-destroying, especially when they have such a non-accountable attitude. I can't imagine any circumstances under which it would be worth getting involved with this company in any shape or form. I am writing this in the hope that I can prevent others from having the experience I did.
Reviewer
Shelby
Location
London
Date
18/02/2020
Comments:
Omg worst company ever!!! Was t told about my renewal so they just went ahead, I’m paying for 68mps and getting 37
Can’t get through on phone so have so far spent 4.5 hours yesterday and so far 8 hours today! Stay away from these cowboys they will rip you off
Reviewer
Lee
Location
London
Date
17/02/2020
Ratings
Customer Service
2.00 stars
Comments:
I am only here to advise anyone who is considering signing up to talktalk not to. This company is by far the worst internet provider for numerous reasons. I have been paying for a service which in return didn't provide what it was meant to and I genuinely feel like I've been swindled out of my money. Please avoid giving your hard earned money to this company.
Reviewer
Alexandra
Location
Nuneaton
Date
16/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's an absolutely joke, I so regret choosing this company over another one, the overall quality is so poor
Reviewer
Alison
Location
Burscough
Date
16/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was with Talk Talk for many years before moving to France for 7 years. On return I thought I might as well return to them. Wrong move. Internet drops off many many times a day. Had issues the other day as I couldn't reach a couple of sites I need. I realised that it was Talk Talk's problem as I couldn't access via my laptop, my husband's laptop or my phone. Was told to contact the sites as it was their problem. While on the phone I tried using my mobile data via O2 and surprise surprise reached the sites immediately. They took my virus alerts off and I was able to access them. The same day I phoned again as the speed was of little use, like old dial up. I was told it was my devices !!!! So, got on to BT and am changing over on the 27th and can't wait for that day to come. All in all I spend 4 1/2 hours on the phone to Talk Talk before I couldn't bear it any more. If you want to be diagnosed with blood pressure then a 6 month period of being with Talk Talk is recommended.
Reviewer
Peabo
Location
Manchester
Date
15/02/2020
Comments:
I really can’t give them any stars - they are the epitome of a pathetic excuse for a broadband provider. Customer service is a waste of time and their Superfast fibre broadband is at best useless. Try advertise up-to 79 Mbps and yet we consistently get at best dial up speed. The worst internet provider ever in the history of broadband providers. At least Dick Turpin wore a mask!
Reviewer
Neil Chadha
Location
Leyton london
Date
15/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Since 2013 Talktalk have been overcharging me for a line and broadband on a rented property. In brief, we were suppose to be provided a 10meg line and I now understand from all the tenant complaints and learning about speeds that we are receiving 2.4meg which is extremely bad in todays terms.
I have been paying £45 per month for years and have no phone at the property, after complaining and not receiving a bill in years which they advised me to check my email which I did check, again still nothing recieved since I opened my account in 2013.
I asked for a refund and they provided a complete load of cobblers, I been ripped off, overcharged and on top of this all insulted.
My argument is, how many others are not being provided the speed and services and being charged for a poor service??
I have cancelled and advise all people that there are far much better providers out there then talk talk.
Plusnet offered me fibre for £21, it really upsets me that I have been paying £45 for 2meg line, disgusting and in all honestly, I've not even had a letter or email back following my formal complaint, daylight robbery!
Goodluck if you use them....I'm as honest as they come.
Reviewer
Blaire
Location
Aberdeen
Date
14/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Joke company. The most unreliable wifi in the UK. Wifi disconnects several times every single day for a while. Do not trust them. They are unhelpful and arroguant! Stay away from them.
Reviewer
Tony Wise
Location
Reading
Date
13/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you can avoid them better. Use virgin for equivalent services simply cheaper, more speed, and reliability. No customer services arrogantly run company, time will tell but this company will fail rip off rip off rip off.
Reviewer
J Henshaw
Location
Derby
Date
13/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A disgusting level of incompetence from start to finish, avoid like the plague
Reviewer
Adam
Location
Eccleston
Date
12/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have no words to describe this company. Often the speed drops below the guaranteed and frequent deficiencies in the supply of internet ... By calling the helpline every time they have to restart the router. I am glad that I moved to another company ...
Reviewer
Dee
Location
London
Date
12/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disconnects all the time, completely unreliable, speed 3 times lower than what we are paying for, terrible/unhelpful/slow/no customer service, faceless organisation that doesn’t care about its customers at all
Reviewer
Milo
Location
Coventry
Date
12/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband patcy and often didn't work on my phone. When a promotion ended they didn't tell me it would double the bill and rolled over the contract for another 18months without me knowing.
Reviewer
Chris
Location
High Wycombe
Date
11/02/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
This company is in my opinion run by gangsters,or at least they act like them. Today when after spending hours sorting a faulty broadband connection via there overseas call center, they finally traced the fault over the line to my BT wall mounted connection box. Its seems the boxes built in filter has developed a fault.They then said that I needed an engineering visit and it would cost me £40. I went ballistic pointing out that the box has nothing whatsoever to do with me and is from BT as part of the line rental. They then had the audacity to say that I had somehow broken the box. The wall connection box is in perfect external condition and lives behind furniture in my study. They have now agreed to to a free visit after I turned nasty.
This company are absolute rubbish who hide from their customers in overseas call centers.Do not go with them as you will surely live to regret it.
Reviewer
J Neale
Location
Chelmsford
Date
11/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Still not managed to get it working!
I was lured by the cheap internet high speed fibre cost.. More fool me. My switch from Sky to Talk Talk sounded straight forward enough, seeing as I already had the latest Openreach master socket and was switching to the same high speed fibre service... How wrong was I. The new hub arrived just the day before the engineer was due and the switchover scheduled last Friday... The engineer turned up 5 hours early (lucky i was in). Told me I was good to go and to phone Talk Talk to get it activated. I phoned Talk Talk who after an extremely frustrating discussion told me I had to wait up until midnight for it to go live. So I left it all plugged in, my phone still worked. The next day still no internet... So I phone back. Oh, I now need to wait until Monday, so no internet all weekend. They didn't tell me Sky was still active, so by accident I tried that old Sky hub and it still worked. Phew.. Monday comes and I saw an Openreach guy in the green cabinet down the road working, then suddenly no phone line (dial tone), no sky, so I think oh, I'll plug the Talk Talk hub back in. Nothing works now not sky, Talk Talk or my phone line. Hours of frustrating phone calls later and repeating myself and the customer service finally agree to raise an Openreach fault so an engineer can investigate. This by the way is still not fixed. I had to insist on speaking to the persons manager before they would raise a request for an Openreach engineer. To do this they run through hours of scripted conversation from their call center in India (which turns out isn't even a Talk Talk service center but a 3rd party). Then "Nadia" kept me on hold for about 20 minutes whilst I waited for her manager who mysteriously had to go to a meeting but authorised my engineer (They wanted to charge me by the way to have an engineer fix a service that had never actually worked). I have not dealt with such an incompetent company before in my life. If I thought I could switch somewhere quickly I would but I think leaving them would be just as arduous. Please just avoid this shambles of a company for your own sanity. I am still without any phone line or internet and am losing my own time and money trying to fix this for my family and me. If it ever works I might update the speed rating...
Reviewer
Robert B
Location
Preston
Date
11/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Had another issue with talktalk again this week. Giving me a customer service charge for a late payment when I actually paid before the deadline. The customer service agent who I spoke with regarding this issue even tried to convince me that a £5 reduction on the service charge was a gesture of good will. The customer service agents on call can't even understand English and have no interest in resolving situations.It's not the first time this has happened and I cant wait for my contract to end and be rid of this broadband company for good.
Reviewer
Unknown
Location
Bridlington
Date
11/02/2020
Comments:
Talktalk is the worst broadband i dont recomend them to anyone, they dont tell you when your contract is up and they put the charges up we started off paying 17 pound then ended up paying £30+ we tried to cancel twice and they tried to stop that from happening by saying both times we have to wait 30 days to cancel (60 altogether)
Reviewer
Krzysztof Adam Zagdan
Location
Stafford
Date
08/02/2020
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Costumer service ridicules, every single month problem with payments. I told you my few times my wife change the surname automatically change bank account surname is well, 10 month battle for change account details. Every single month talk talk charge me 12£ extra for send me email with remainder. You are ridiculous, you never happened again. And for future customers, stay away from talk talk .
Reviewer
Anna
Location
London
Date
07/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They should be banned, they are legal scammers. Don't waste your time and money on TalkTalk **** services.
Reviewer
Rosie
Location
Coventry, England
Date
02/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could I wouldnt rate them at all. They dont deserve any stars. Not had proper broadband for 3-4 months now. I have been going round and round in circles with them saying maintenance is fixing the issue, messaging me saying it's fixed when it clearly wasnt. I have switched the virgin now. And will be ensuring I have written evidence that my contract has been cancelled. DONT GO THERE, AVOID THEM!!!
Reviewer
Arthur
Location
Motherwell
Date
31/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst provider in the UK. Absolutely no stability. Don't ever use Talk Talk services. Peace.
Reviewer
Ovidijus Girnius
Location
RM17 6FG
Date
30/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
4 years on TalkTalk never been asked to get new router. Every time speed is 0.1Mbs - 0.85Mbs.
Ask for help many times no ones help.
Looking for new supplier and TalkTalk never suggest to any one . The poorest service . Customer service very bad . Sad for waisting money.
Reviewer
tony
Location
Preston
Date
30/01/2020
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
upgraded to talktalk faster fibre broadband and gave me a new router .. router initially failed to connect to the internet took 2 hours to find remedy on online and telephone chats .. day after internet was still constantly crashing 2 more hours wasted .. Talktalk state average speed should be 38Mb but speed checker only shows 20 now they are going to arrange for a free engineer call ... frustrated
Reviewer
David
Location
Scotland
Date
23/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unbelievably atrocious.
Statements like, "void the contract and delete my details," and, "I am no longer a customer of talktalk," are apparently not clear enough to qualify as cancellation (even if you open correspondence with them by registering a complaint and asking them to convince you not to cancel).
But they won't tell you this, they'll wait two years, sell off a "debt" to collection agents, and claim they have no evidence of your statements..because they deleted the correspondence, the complaint and the accompanying message chain.
Never have I been so glad to be a hoarder of correspondence.
Also, appears team members, and team leaders, in the CEO complaints division are unaware of some fairly basic things of great relevance to their work, up to and including talktalks own customer complaints code of practice lol.
I'll, eventually, be taking talktalk to court.
The lawyer says I should wait for my deadlock letter, head through CISAS, then get talktalk in court to try and defend themselves. I'd describe the lawyers' current attitude as, "laughing all the way to the bank," lol.
Do not ever enter in to a contract with talktalk, they will not provide what they promise, they will obfuscate and outright lie, and they will ignore your requests to cancel.
Never has a company been so deserving of a negatively starred review.
Reviewer
Simon
Location
Walsall
Date
20/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk. What can I say that hasn’t already been said, they are an awful provider. I have spent 6-8 weeks with little or no connection. The live chat is pointless, twitter support is worse, they eventually get you through to ‘ceo’ support. None of these people do anything to resolve your issue. Lots of talk and questions, never a resolution. Just do not bother with them pay the extra for Sky and BT.
I am sure talktalk will post a reply about ‘contact us’, ‘we are sorry’ get the message folks, get some engineers and people who can actually fix issues. Not these low paid customer service folks who want to be your mate. Your killing your customers.
Reviewer
Wendy Sheffield
Location
Sheffield
Date
20/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
They are phoning me night and day to try and get me to take their broadband. Keep telling them I am happy with who I am with but they are not listening. Keep blocking them but they keep using different numbers. I hate to think how they treat you once you have a contract with them!
Reviewer
faulkner
Location
kidderminster
Date
20/01/2020
Ratings
Speed
4.00 stars
Reliability
4.00 stars
Comments:
they do not deal with complaints but just try to ignore it ,put charges up even when there is a written deal,given up calling even if they agree to do something chance is they will get it wrong.
Reviewer
Tony
Location
London
Date
20/01/2020
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Today my internet was cut off for no aparant reason or without warning at 1.20pm. I called the customer help line and found the person rude and evasive. She informed me that there had been restrictions on my account. I found this very strange because I had called talk talk earlier that day at 8.20am to pay my set bill. I immediately asked to be put throught to a manager or someone who can help me. I then spoke to mike from technical support who was understanding and patient who truly understood what I was going through I explained the situation and he calmly explained it happeneds all the time and that it's a common thing he totally defused the situation and helped me get back online. I found this to be great customer service because I was not happy with my internet being cut and I was very close today switching broadband networks.
Shout out to mike from technical support your a legend mate and deserve a raise.
Reviewer
Jennifer
Location
Horley
Date
20/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If only- rating is available,talktalk well deserve a (-) rating. Terrible connection, unbelievable how slow. DO NOT USE TALKTALK and they even make my partner wait for 40 mins on line, terrible terrible service.
Reviewer
Thomas
Location
Ottershaw
Date
19/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
After a while, broadband starts getting unstable. Usually just before an ad campaign for expensive upgrades. It then takes ages to work your way through customer service until you finally get to technical support who can adjust te signal to noise ratio. Then it works again. We had this 3x in the last 4 years, and every time they try to sell us an upgrade first...
Reviewer
Na sek
Location
West wales
Date
18/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They were charging me to find my mobile without it going to answering machine, because I hung up when I heard where it was. I had a conversation with the customer service, they contradicted them selves over and over direct lying to people, just think if they do that to all customers they could be making billions per year. When some of us could do with that extra pound or two here and there.
Reviewer
No name for you
Location
Sheffield
Date
17/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service, I am getting huge mobile Bill's because I have to use my phone data because internet keeps disconnecting. Everyday it disconnects and will not work. Average speed tends to be around 6mps when working, really really really terrible
Reviewer
Ralph
Location
London
Date
17/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk broadband is a joke. In order to watch Netflix or anything on TV I have to use my personal hotspot with my phone’s 4g to have internet on my laptop and then connect the laptop to the TV with HDMI because 80% of the time my broadband doesn’t work.
I will never ever get talk talk again!
Reviewer
MARK VELARDE
Location
Southport
Date
17/01/2020
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Indian call centre who did not always understand your problem. Speeds can be erratic.
Reviewer
Andrei
Location
Newbury
Date
16/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Rubbish service , i had better download / upload rate through wireless from neighbour (BT - via BT-FON) than i had from them . Also loads of problems with customer service . Been away from country for 3 months but i paid the full bill when i returned 109£ (around 60 was penalty)in same day i paid i got the service disconnected even that bill was paid in advance and they supposed to provide me another month of service . Then they charged me the next month with another 31£ disconnection fee clause when was not even my choice to be disconnected and i didnt had a fixed term contract either . Rubbish avoid them, TalkTalk should be the last resort .
Reviewer
Courtney
Location
York
Date
16/01/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Terrible, a lot worse than the wifi in my Year 1 accommodation. It's so slow, even when I'm the only one in the house. It often doesn't load websites properly and when I video call my boyfriend he says I sound robotic and my video lags. Can't wait to move into my new student house and use a better provider.
Reviewer
sean
Location
SWANSEA
Date
16/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SCAMMERS, LIARS. HARD TO END CONTRACT, STAFF WILL MAKE IT AWKWARD TO CANCEL. YOU WILL BE CHARGED MONTHS AFTER CONTRACT END AND THEY THREATENING YOUR CREDIT FOR BILLS YOU SHOULD NOT BE PAYING.......THEY DONT UNDERS STAND '' I DONT OWE YOU ANYTHING I AM NO LONGER WITH YOU'' JUST BILL YOU FOR MONTHS. ...(STILL BILLING, THREATENING ME I FINISHED/ENDED CONTRACT SEPTEMBER 2019)..... THEY DONT CARE THEY WILL NOT IMPROVE...WHY OFCOM OR SOMEBODY DONT DO ANYTHING I DONT KNOW???.......... STAY AWAY OR REGRET IT!!!
Reviewer
La Grassa
Location
Wakefield
Date
16/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I recently upgraded to fibre (so I thought) Not only can I not get any response but Im receiving only 3.75 mbps
This is appalling!
Reviewer
S Rourke
Location
Dorset
Date
15/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Been with talk talk for many years. Recently price increased due to end of contract. Offered better price if upgrade to faster fibre. When we did slow speed. Line test showed fault. Engineer booked but didn't come.Waited in all afternoon. On calling they said engineer came but couldn't gain access. They charged £30 for missed appointment although we WERE in. Feel as though I have to prove I was in my own home. Terribly disappointing customer service for a loyal customer? will get out as soon as I can. Avoid at all costs!
Reviewer
Jacqueline Denwer
Location
Accrington
Date
15/01/2020
Comments:
Appalling service
do not go with them
3 times I had to call 5 hours later spoke to 3 people still not done anything they said
Reviewer
Dav
Location
Blackpool
Date
14/01/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unbelievably atrocious.
Statements like, "void the contract and delete my details," and, "I am no longer a customer of talktalk," are apparently not clear enough to qualify as cancellation.
But they won't tell you this, they'll wait two years, sell off a "debt" to collection agents, and claim they have no evidence of your statements..because they deleted the correspondence, the complaint and the accompanying message chain.
Never have I been so glad to be a hoarder of correspondence.
I'll shortly be taking talktalk to court.
Do not ever enter in to a contract with talktalk, they will not provide what they promise, they will obfuscate and outright lie, and they will ignore your requests to cancel.
Never has a company been so deserving of a negatively starred review.
Reviewer
Gerry Watt
Location
Wemyss Bay
Date
13/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speed and reliability is absolutely appalling. I have contacted customer services on several occasions and become increasingly frustrated with the way in which they try and fob me off with feasible excuses and tell me that I need to upgrade to fibre rather than to try and resolve my problem.
Reviewer
Stephen Mckeen
Location
Glasgow
Date
13/01/2020
Comments:
If I could sue them for false advertising I would there isn’t a day goes bye that this awful broadband service isn’t down so much so I’m on first name terms with their engineers you should avoid at all costs you will only be giving yourself another problem as if life isn’t bad enough with your business can’t be done because your chasing engineers you can’t stress enough to avoid never ever go near this crew of inept suppliers.
Reviewer
Nora Black
Location
Edinburgh
Date
13/01/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was with Talktalk for a few years and honestly, I think the only reason for it was the cheaper price... I had the broadband only package which was fine for me. It worked alright for a good while - not the fastest speeds around but it did the job. The trouble started around 6 months before we finally left - the connection got very unreliable - it would cut out frequently, streaming anything uninterrupted just didn’t happen. We got an upgraded router and things seemed to be ok for a little bit until the trouble started again - at the end we literally had to message them every day as we could not get online for hours on end. As this happened after i came back from a holiday, suspected i could have gotten capped due to inactivity although they claim there are no caps... The customer service was not helpful at all - not one of them could tell what the problem was and on a couple occasions i was just given instructions how to connect to wifi on my smartphone... seriously?! Although our connection would coincidentally get restored once I’d message them... An absolutely infuriating experience. Have moved on now and couldn't be happier. Hopefully don’t have to deal with them again.
Reviewer
Adelino Alves
Location
London
Date
12/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was one of TalkTalk customers.I havent been a customer since a year Jaunary since their broadband speed is terrible.
I found out after one year TalkTalk charges £36.95 per month now comes up to £547.86
Now TalkTalk they are messing around and avoiding to refund the amount.
When you switch to TalkTalk think before doing so.
Reviewer
Oskar
Location
London
Date
12/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking, avoid to all extend! They will shut you off if you want to cancel, and absolutely DO NOT sign-up via phone. Get everything in paperwork! as I was lied to about the T&C.
Reviewer
Ian
Location
Essex
Date
12/01/2020
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We've been with TalkTalk for five years now. I know they get a bad rap, but I honestly can't fault them. I had an issue with the phone line that did talk a while to get sorted, but the fault was at the exchange so the blame there lies with Openreach, not TalkTalk. I get consistuant 70Meg download speed and 20Meg upload in my North Essex village, so speed is good. They even sent me the latest router free of charge as a sorry for the phone fault.
My only slight annoyance is a lack of UK call centre. The staff in the Indian call centre do try their best, but they can be hard to understand at times.
Prices are very good too. Much cheaper than BT and many others. Overall, very happy with the service.
Reviewer
John
Location
Bedford
Date
11/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Service drops out all the time. Dealing with their customer service is a totally miserable experience. DON'T use them. If you have a problem it is actually easier just to switch provider than try to resolve it with Talk Talk.
Reviewer
Jordan
Location
Liverpool
Date
10/01/2020
Comments:
Absolutely horrendous internet. Spend hours and hours on the phone for them to never resolve the issue.
Avoid like the plague!
Reviewer
Colin moulding
Location
Bristol
Date
10/01/2020
Comments:
Terrible service problems with the Internet had a engineer come to fix the issue told me that the problem is not at the house but the pole now just seems to be getting the runaround same questions every time you contact them but nothing happens terrible service avoid them
Reviewer
Dave
Location
SLOUGH
Date
09/01/2020
Comments:
Can't even rate Talk Talk, they've been so bad. Been waiting since August for a connection. Thank God for Vodaphone's mobile router
Reviewer
Mikie 346
Location
Chesterfield
Date
09/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What they say and sell aint what you get. Sold on Money Supermarket labelled as 35 Mb. Connected to Talk Talk sales and told them I as on standard Broadband with Vodafone and was receiving 19 Mb so I was quite optimistic that although they gave a bench mark of 12.1 - 21 Mb that I would be receiving 21 MB at least - especially when the marketing /sales literature states "upgrade to fast fibre broadband".. Actual speed on my new fast fibre broadband is actually 17 Mb !!! slower than my normal previous Vodafone broadband and £8 per month more expensive.When I complained they said i am within the "range of 12.1- 21Mb and that they only need to deliver 9 Mb. The false expectation, miss selling number and delivering a poorer service at a higher monthly charge is displays a company with poor morals and integrity. Either the Regulator or Government need to address this -- in summary I should have stayed with Vodafone !!
Reviewer
Surbjit Judge
Location
Kent
Date
08/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not waste your time.....from day one when the brand new faulty router was delivered..nothing but issues.
Every evening broadband grinds to a halt.
Go elsewhere....
Reviewer
james
Location
england
Date
08/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So terrible! I rang about every other day complaining about how slow it was and the costumer service was all from india and sounded like those scammers!!! They did nothing to help and after 2months we went back to Virgin Media and it was so much better! Dont use TalkTalk use Virgin
Reviewer
Mark
Location
Wirral
Date
08/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Been throttled to 1Mb,even though we pay £25/month for 2-5Mb.
Reviewer
Gary
Location
Dorset
Date
07/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Been with TT for a number of years after a series of errors upon errors decided to try a different provider on the basis - 'they can't be worse'!! The overseas call centers, rubbish equipment that fails and they do not replace - go buy your own - coupled woth a complaints handling process designed to make you give up - I am off.
Reviewer
Kaneez fatima
Location
Birmingham
Date
07/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had problems with broadband with talk talk I spent several hours on the phone they are robotic make promises and dont keep them they are soooooo frustrating to deal with. There cus serve team are not in the uk so the language and understand is not good at all. I am fed up of how band they are and how my issues have been going on for weeks without a resolution. I am sick to death of them so I am cancelling my contract with them. I would never recommend a co like this to any one. Soooo difficult to deal with it is beyond any words. I would never use them again ever or recommend them
Reviewer
Ema
Location
Tipton
Date
07/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking company, staff you can’t understand or can’t understand you, broadband goes down all the time which means no tv, as they failed to say needed an aerial to watch freeview, I have asked to speak to a manager who then decided to cough constantly down the phone not once did he move or cover his mic absolutley disgraceful! And stuck in a contract AVOID AVOID AVOID TALK TALK SHOULDNT EVEN BE ALLOWED TO TRADE !!
Reviewer
Al
Location
Sm4
Date
07/01/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
More than a month I have been trying to solve speed issue still not solved. Don't go with them, my warning
Reviewer
Maqsood Riaz
Location
Manchester
Date
07/01/2020
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I've just finished my contract with talk talk. Many problems throughout the contract. Slow to unavailable speeds of internet. Prolonged waiting period for customer service. Every employee has a different story. They signed me in for renewal for 18 months for an increased price without any sort of authorisation whatsoever. They introduce themselves as David, Lee and Mark when they clearly are not. They are Asians. I have no idea why they would do that. You might as well pay a little extra and have a headache-free experience. Absolutely pathetic company and customer service. Never again.
Reviewer
Davie
Location
Comrie
Date
06/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband very slow and un reliable speed, customer services terrible and spent hours/ days on the phone over a couple of years trying to resolve snail pace internet. Needed a new box, even offered to pay for this, and was refused. Be aware that any speeds logged on Talk Talk speed tester cannot be accessed when making a complaint. Told to log these on this site which I did for over a year, after independent complaint review because Talk Talk chose not to submit these as evidence, and I couldn't/ don't have access to these weren't taken into account (a total scam). Can honestly say that this has been the worst and most frustrating experience of my life, repeating myself on every call and re inventing the wheel with different customer services advisers. Never again, horrendous.
Reviewer
Nick Reilly
Location
Shropshire
Date
06/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk is the most disappointing and frustrating service I have ever dealt with. I have spent hours on the phone with the helpline and they are anything but helpful! Just robots following a script and giving you the same answers telling you that your problem has been resolved, then having to call up and go through the whole process again as it was never resolved in the first place. I had to do this three times and it's still not resolved to this day.
Then when I called up to end my contract because of there poor services I spent another 2 hours on the phone. They were reluctant to pass me over to the manager, I had to ask multiple times and when I did get through to the manager she was absolutely useless as well, no help whatsoever - it was like talking to a robot who just repeated the same thing. I can't get out of this contract for another year without paying hundreds of pounds! They offered me a whole £9 off. So I have to just deal with them and there average WiFi that has its ups and down for the next year till I can change my provider.
If you are reading this then please don't think I am a keyboard warrior that just complains for the sake of it, this is my only way of complaining as the helpline don't resolve my complaints.
A truly truly terrible service provider with useless staff that either don't know how to do there job or just don't care.
Please do yourself a favour and choose another WiFi provider as talktalk will let you down massively and cause you nothing but anger and stress.
Reviewer
Gary
Location
Buntingford
Date
04/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
My telephone service was unavailable from the 21 October until the 8 November. TalkTalk has signed up to the Automatic Compensation Scheme, whereby they have to pay compensation within 30 days without the customer having to apply for it. Compensation is payable for every day after the service has been down for more than 2 days.
After 30 days I hadn't heard anything so I contacted them and after 45 minutes discussion they agreed compensation would be paid on my next bill. The next bill arrived on the 18 December and there was no compensation. I contacted them again and had to go through the whole process again. After 50 minutes the customer service rep said her manager had agreed that compensation was due and would be in my account the following day. After a week the compensation still hadn't been paid.
Using the company's complaint procedure I made a formal complaint on the 22 December. I received an acknowledgement of my complaint and was advised an Manager would contact me within 3 working days to discusss it. 4 working days passed and nobody had contacted me. I raised the issue again and was adivised the same thing: a Manager would contact me within 3 working days. That was 4 days ago and still no one has contacted me.
TalkTalk has a legal obligation to pay compensation but they are doing everything to avoid paying. I presume they think I will go away. I won't.
Reviewer
Mickael
Location
London
Date
04/01/2020
Ratings
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
As far as during last 2 years I had issue only once with my internet connection and I couldn't complain before, today I have change my mind completely. Tried to close my account as moving to a new property where the internet is provided. Couldn't do it on their website as the continue button didn't work, tried online chat and after 20 mins of thousand of questions I have been given the number to call as this is a procedure(such a waste of my time they could tell me that before!). Tried to call the number 3 times, every time I finally manage to speak to someone it disconnected me and went silent from nowhere! 4th time, speaking to a lady who were speaking fast and completely not clear, so I told her to speak slower and she started to almost spell the words like I am an idiot which I told her to speak slower and she treated me like I am an idiot. While talking about my situation with cancelling SHE WAS YAWNING INTO THE PHONE!!! Very rude, very unprofessional and won't be recommending TalkTalk to anyone anymore as I used to before after such a bad experience.
Reviewer
Rebecca
Location
London
Date
03/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Utterly, utterly, utterly shocking service. Broadband itself ok, but the entire experience around it has been so miserable, with them overcharging me, delaying start dates and losing records of my complaints that I feel angry and helpless. There is no recourse or proper regulator it seems. Truly atrocious.
Reviewer
Robert jackson
Location
London
Date
02/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Total waste of time. BB drops out all of the time. Sent back/cancelled the TV. Customer Services horrible. Don't use.
Reviewer
Andrew Jenkins
Location
Portsmouth
Date
01/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Possibly the worst internet out there. If you’re thinking that you should go for talk talk to save money... don’t, you’re better off going without internet as it’ll make no difference having none vs being with talk talk. Choose to pay an extra £5 a month and you’ll be much happier with your moneys worth.
Reviewer
Lisa
Location
Swansea
Date
01/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Changed to BT 3 routers later. Call centre can't speak or understand English. All they do is tell you to restart your router then order you a new one. Anlbsolute waste of time and money spent on calls... furious
Reviewer
Charlotte
Location
Ash vale
Date
31/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking service, been waiting for 10 days for them to connect our broadband, which is fair enough. Called them up as it wasn’t live on the 10th dAy. They said it would be another 5-7 working days. Called them after 7 working days were up, got told it was going to be another 3-5 working days. After 5 days called to ask if we can cancel as still had no broadband as they promised. Got told we couldn’t cancel and was going to be Another 3-5 days. After 5 days still no broadband. So we called up and eventually was able to cancel out of our contract, due to their poor service. Would not recommend to anyone!
Reviewer
Geoff
Location
Suffolk
Date
31/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
From the moment I signed up to a one-year contract I knew I had made a mistake. Text messages and emails just kept coming "reminding" me that an engineer would visit to fit a new socket. Then, once up and running the connection kept dropping out.. Even with their tech support going around and around in circles trying to convince me that the problem had been solved, the connection kept dropping out for the entire contract term.
I tried to inform them of a change of address, and the call centre staff didn't seem to understand the concept of moving home.
Cancelling your broadband at the end of the contract?? Think again! Over three hours on multiple calls and still only spoke to one person who tried to transfer me to someone else, who promptly hung up. Sent two emails to their "concerns" email and ended up sending an abrupt email to the CEO Tristia Harrison. No idea if they ever got them - never got a reply, but it seems that my only option is to cancel the Direct Debit after the 12 months of payments and I'm clear of the contract.
Reviewer
Tyub
Location
Birmingham
Date
31/12/2019
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
They are very bad at retaining customers with false sense of speeds and reliability. I never once had the speed i signed up for had less than half and they still had cheek to give me a penalty charge before leaving. Pathetic
Reviewer
Chris
Location
West Midlands
Date
31/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Coming up to 28 days now of poor internet speeds and losing connection, if you contact them to ask what’s going on all they do is run a line test every time. I got transferred around 3 different departments which every one of them then completed a ‘line test’ even tho each over one on the phone did it, then it’s always please allow 24-48hrs and ring us back !!!!! So over Christmas and new year my household have had no internet service which had been a struggle especially for my children Christmas Day. Utter shambles do not use them
Reviewer
Pajtim
Location
Staines-upon-Thames
Date
30/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
DO NOT JOIN this company!!! Waste of time and money. They don’t provide a service , their service is a joke, I am treated as a joke . I have one month with them and my internet went down 6 times!!!!!! For opening tv is taking about 5 min not saying about Netflix you have time to make a shower. Every time spend hours chatting with their service team to investigate why my internet not working . Same questione same answers not fixed problem. One of their team members blamed my phone
Reviewer
Doug
Location
Blackpool
Date
30/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I ordered the the broadband before I read the reviews in sept, I thought oh great, I got the upgrade for the same price as the lower one, but apart from open reach coming with the the wrong equipment which delayed it for a day it's been running perfect, fingers crossed, no complaints yet
Reviewer
Adam
Location
Derbyshire
Date
30/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've always had issues with the speed so I purchased a speed boost, this didn't boost it very much, top speed was about 30 Meg in my area,the many devices I have connected kept dropping out, at first when my contract was up I decided to stay due to the hassles of changing over, so I reluctantly renewed, believeing things would stay the same they gave me no indication during renewal that my speed boost would be cancelled, I discovered this in the email they sent me confirming renewal, my speed boost was cancelled within days, so my overall speed dropped to less than 20mbps, I contacted them asking why they said my new package didn't support the speed boost, luckily I was within the 7 day cooling off period so I cancelled after being passed to several departments first. Absolutely shocking customer service, I was paying 32 quid a month for that, now I pay Vodafone broadband 23 quid for a top speed that I get frequently of 59mbps and don't get the drop out issue! Just glad I read the email within the cooling off period. Never will I return to them again. They are cowboys!
Reviewer
Michael Preece
Location
Weston s mare
Date
30/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company should be banned from trading they are utter rubbish.could never talk to anyone who you could understand ,they never sorted out my problem .You get what you pay for cheap service from a cheap company .AVOID THEM AT ALL COSTS Can't wait to see them go out of business .
Reviewer
Hung
Location
London
Date
27/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service ever, will not come back even it’s was free for life..lol. It’s start when I decide to leave them on 29/9/2019 becas. Of moving home. So I told them that I am leaving. month after the month I am still with them? Now 27/12/19 they still billing me. finally I refuse to pay them, because every month I thought it’s was my final bill I had pay on October month then October month which I made the payment I feel asi was cheated.I told them please disconnect me. For the past 3 month I keep phoning and told them why you guy billing me even I don’t live there. Evenly I talk to one of the manger, which try to help(in the end I had seen some
Reviewer
James
Location
Sheffield
Date
27/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking. I have been with them since july 2019. I am having to get in touch most months to get internet working again. This is such a waste of my time. I rely on internet for work and am sick and tierd of the poor reliability.
The internet has cut out twice within the last two weeks overnight. I have had to use their chat function to get it back running again. They then spent an hour and a half running tests to try amd fix issue. Nothing was sorted was told to monitor over 48 hours.
I change provider at end of every contract and have used nearly all of them. This is the worst level of service I have experienced to date. Truely awful.
Reviewer
Kirk
Location
Cheshire
Date
24/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service in the land. Cheap Chinese technology that can’t keep up and some poor guy in India with the a ridiculous script when you phone to complain. We are tied in for a while... do make the same mistake
Reviewer
Olivia
Location
London
Date
23/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Talk talk TV is so slow I wish I never bothered with it!! Simple channel changing is so slow you could make a coffee and still have to wait for the screen to load!!! If you go out all day when you want to watch tv an app like Netflix it say internet is down it’s just a waste of time!! Save your faustration and go with another supplier!
Reviewer
Nick
Location
BATH
Date
23/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I've only just joined Talktalk but regret it already. I've had over ten text messages and emails completely contradicting what the phone operators tell me. Their communication is awful.
I think I'm still in the cooling off period. If the engineer doesn't visit today as promised I'll cancel
Reviewer
Richard Gidlow
Location
Kent
Date
22/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am totally disappointed with your broadband I have got to re connected every time I want to use my phone My broadband is rubbish Why should I upgrade just to please you I think I pay enough to have continuous WiFi But Don’t worry I will not be staying with you Lots of good comparison sites to choose from Why not Keep your long standing customers & look after them as any reputable company would do Unhappy customer Richard Gidlow
Reviewer
CHRIS BROOME
Location
BRIDGNORTH
Date
22/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the rubbish internet ever becuase halk of the time it never works and paying money for a thing that doesn't work and they never listen for what you have to say and sometimes you will lose the internet compleatly DO NOT JOIN TALK TALK!!
Reviewer
Enov
Location
Leeds
Date
22/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Would give 0 stars if possible! Extremely unreliable with signal dropping for about 30minutes at least 4 times a day. Speeds are slower than advertised at most times but not so bad that it's unusable. The reliability is the main issue, honestly haven't experienced internet this unreliable since the 90's.
The costumer service is dreadful. Spent 30 minutes going through a dated phone system which kept asking for my talktalk home telephone number, which I don't have as we've only got broadband, with no way to skip this question. When I finally got through to a man, his comprehension of my English (with no strong accent mind you) was poor, and he kept going on about my speed no matter how much I tried to tell him reliability was the issue. Seemed like he'd been given a script to recite, but it was very difficult to understand his poor English.
I've previously been with Sky and Virgin at other houses, and will be going back as soon as this contract ends, looking from other reviews on this site I'm not even going to try to end it early!
tl;dr: THE SINGLE WORST BROADBAND PROVIDER IN THE UK, POSSIBLY EUROPE - STAY FAR AWAY!
Reviewer
Heather
Location
London
Date
22/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
KEEP AWAY. They are DISGUSTING.
You didn't do your job, your job was to check with my supplier to see if they had tied me in.
Your operator came here and didn't set me up on my laptop.
When I didn't get full service I checked my internet and found I was still with my previous supplier. I tried to change it and ended up with No internet all day.
Your operator put a box on my wall, I will have holes.
I spent HOURS calling you, holding on and listening to musac, I had Things To Do, the entire day was wasted - I had to call my supplier too, thet called me, I called them, I called you, you called me...
At the end of a very frustrating day, a woman, after telling her I cannot go to Talk Talk, and telling her why, told me she would
Take £5 OFF MY NEXT BILL.
I was ready to SCREAM.
Oh and, when I eventually found the number to call you
was asked key in YOUR LANDLINE NUMBER! Why Landline??
You think Everyone has a Landline? You don't know that many people don't pay for a landline And a Mobile, people have MOBILES.
So what was I to do?
After wasting all day I was MADE to listen to your recorded message repeating himself, asking me to key in my Landline Number if I had ANY chance of speaking to someone, this went on and on and my frustration with my wasted day and people taking hours to grasp and settle the problem, grew and grew until Finally someone answered.. but this wasn't the end... I was sent a pre-recorded text message..
I was Exhausted and still feel it today.
I am writing this because hopefully you will understand, also I do not want another wasted day tomorrow. I will call you and you will know exactly my complaint, I hope..
No one has called me and BOTH numbers want me to key in MY LANDLINE NUMBER which I DO NOT HAVE.
When things go wrong we try to put them right as quickly as possible. So we’ve been trying to call you about your recent complaint.
If you could give us a call back as soon as you can on 0345 1720 088 (free from your TalkTalk landline) or 0203 441 5550 (national rate number) between 8am and 8pm, we’ll do everything we can to get things sorted.
I am waiting for YOUR CALL
Called them AGAIN, listening to musac AGAIN, they are determined to waste my day AGAIN.
Talk Talk say they Don't Know Anything About my complaint,
They think it is Just about an iternet issue and want to pass me to Technical Support.
TALK TALK HAVE SHOWN THEY ARE NOT INTERESTED IN MY COMPLAINT, THEY SAY THEY HAVE NOT SEEN IT ON HERE, THEY ARE LIARS. THEY SAY THEY CALLED ME ON MY LANDLINE, HOW IS THAT POSSIBLE, I DO NOT HAVE ONE. THEY SAY THEY CALLED ME ON MY MOBILE - I HAVE NOT HAD ANY MISSED CALLS.
The called me yesterday, Saturday, and having told them of my terrible experience told me they were not going to compensate me, they just wasted my time AGAIN. Why call me at ALL? They're despicable an absolute disgrace.
Reviewer
Jane Chambers
Location
Peterborough
Date
20/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
No service for 2 plus months, broadband dropping off. i was made to stay with them. a refund was agreed with an amount, tonight i go to claim it and they have taken money away with an extra bill. Crooks, do not use them.
Reviewer
Danielle
Location
Yeovil
Date
20/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I’ve ever dealt with. Cannot help via phone / app / text. Speaks over me 24/7. Asked to change payment date and they charged me 2 late payment fees. Broadband speed is the worst ever and hardly works yet they can’t do anything about it. When my contract was up I was going to cancel but they had already started a new contract for me so I cannot get out of it and could not do anything about it. Disgusting! Can’t wait to leave them id rather have no broadband than be with them
Reviewer
Halema Begum
Location
London
Date
20/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company ever it don't even deserve that one star honestly. I purchased a deal, a basic broadband with them for £19.99. Then after two days saw online the same offer for £17.95. So I called to cancel and told them I will book it online. The customer service agent I spoke to said no need to do that I can change the price for so I agreed. Once the wifi was set up I realised how terrible the connection was but it says it will take them 14 days to figure out the right speed for my area, So I waited. Then I realised I got charged £22.58. The speed didn't get any better. So I decided am not happy with the service I would like to leave. I was told have a 20 days cooling of period so I called to cancel. Only to get the manager telling me that the 20 days cooling off period starts from the day I got the deal not from the installation date. And that I will not get a refund for the £22.58. Then when I tried to tell her this is unacceptable and I need them to refund my money and cancel the contract she said I will get someone to call you back in 2-3 days to explain to you but you will not receive your refund and hunged up the phone. Am not even sure if that was a manager I spoke no manager would behave like that.
Reviewer
Jonny
Location
Beckenham
Date
20/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse broadband ever. We ordered it 1.5 months ago and it has been working 20% of the time. 80% of the time it has not been working. Provider blames a variety of issues. One day is loose cables in a electric cupboard the next day it is downtime in the area. Will never use it again and won*t recommend it to anyone
Reviewer
Marc
Location
Aberdeen
Date
19/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
An absolute nightmare of a company to deal with,a disgrace to be honest I would strongly advice not to join talk talk unless you have all the time of the day to be stuck on the phone you get a feel of how they work as they pass you threw every department (managers never seem to be available you’ll struggle to get to that department). Moved home not a problem they said you will go live on the 1st Which is just under 2 weeks away. I explained how my wire fit in the router but was a different connection to the modem/ little white box on your wall in your house that the internet passes threw then on to the router, I was told they would send an engineer but I would have to phone back on the day I went live I explained that we know there is a problem we know I’m goin live on the 1st so can you not book an engineer for after that date rather than phoneing back on the live date and being told our next available appointment isn’t for weeks away. Hence we know there is a problem we know your goin live this date we will get an engineer to get you up and running as soon as after that, no not talk talk that would be too easy. I then receive a text the following day telling me the 7th is my live date. Knowing I’ve then got to wait how ever long after that for an engineer to come out. I phoned hell/talk talk. To be passed threw 5 different departments with 3 of the 5 people telling me. You go live on the 1st. Next department,you go live on the2nd. Next department, no it’s the 7th you go live and we can’t book you an engineer until that date. I was on the phone for 1 hour and 8 mins the 1st call and 1 hour and 2 mins on the 2nd call. The outcome I go live on the 7th and I’ll have to phone back on the day to make another appointment I would of cancelled my contract but had to pay over £100 to cancel. I STRONGLY ADVICE DO NOT JOIN TALKTALK
Reviewer
mike hunt
Location
kennington
Date
18/12/2019
Comments:
advertised 12-16mbs what i got was 4MBS
numerous online chat where the engineers have no phone, just get cut off. i have recorded 18 such conversations
avoid like the plague bunch of fraudsters
Reviewer
sylvain
Location
London
Date
18/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever. I found out by chance they owe me a refund since 2017 (of course, because why would they make is easy and refund automatically?) and I can't get them to refund it to me without calling expensive numbers to talk to someone. I've been told thay would call me back but never did. Meanwhile they keep my money!!! CROOKS!!!
Reviewer
James Blake
Location
Belper
Date
17/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful service
Poor and unreliable connection, terrible customer service.
I strongly recommend you avoid this organisation at all costs!
Reviewer
Fathima
Location
London
Date
17/12/2019
Comments:
Terrible customer services, had to keep ringing them because the call keeps getting cut off when on hold and once I finally got through my call was cancelled half way and then on another day I was told the systems are down and asked to call back later. When I called back the customer services people did not seem at all bothered and unhelpful; keeps taking you around in loops.
The internet speed wasn’t great either, kept disconnecting from my laptop. I would strongly discourage anyone from using them.
Reviewer
Mark Field
Location
Great Yarmouth
Date
17/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These have constantly been a dreadful ISP , their response to any problems now is all by text and takes forever. I have had numerous changes of router, it takes days for them to get an engineer out to fix any hardware problem. They keep no record of the equipment they provide. I am actively looking at alternatives.
Reviewer
Lee
Location
Aylesbury
Date
15/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just a nightmare you never wake up from. The worst service I have ever experienced. You get sent from one person to another. They never answer the question you ask but rely on a script. Save yourself a whole lot of pain and use someone else. I moved to Vodafone, not one problem.
Reviewer
Pedro
Location
England
Date
14/12/2019
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Can be good in terms of speed, but it's very unpredictable, I get 30mbps average but sometimes I could be getting 20mbps or 40mbps. It's very unreliable but good for basic usage like internet browsing but any WiFi can do that, and better.
Reviewer
Lindsey
Location
Manchester
Date
13/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very late delivery, terrible customer service. When you phone them you get sent round and round in circles and can waste hours and hours just chasing up why a router has not been delivered. Nobody in customer services has the authority to help with anything so it feels very futile to talk to them. I'm now on my third attempt to get a router as the previous two have failed to be delivered - with no explanation given by talk talk. The only thing they've sent me is a bill, for a service I'm not receiving! Their packages seem like a bargain, but when you don't actually receive any broadband they cease to seem like a good deal.
Reviewer
Steve
Location
Skegness
Date
13/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having moved home, to be told that the only speed I could receive was upwards of 10mbps, I was shocked. found a better deal online and asked to cancel my account. Was told it would be canceled within 24hrs. To only find out that they never cancelled it when I initially contacted them. Contacted them be. put through to the relevant department, to get put on hold and then hung up on after several minutes!
Reviewer
Mr Donoghue
Location
London
Date
13/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
This company is utter trash
The most unreliable broadband I've ever had
Customer service is awful, call centres are either India or South Africa.
Hard to hear over the shouting and noise in the background.
Had nothing but trouble with my broadband dropping since I joined this place, so many calls, so .ittle help.
They even told me that I would have to pay for the engineer (wrong) and they said I'd have to pay an extortionate exit fee despite them providing the most shocking service.
Arranged for a call back yesterday which I did not recieve.
T
All in all its taken me 7 attempts, 7 calls, 7 times going through the same checks on my router for them to finally send out an engineer.
Terrible terrible company, should've listened to what people said about it before I joined, never again will I subject myself to the stress.
Disgusting
Reviewer
Johnson
Location
Merseyside
Date
12/12/2019
Comments:
What a joke this company Talk Talk . Customer services is abroad they also feel it is extremely important they not only Lie to you and even have people sit and wait in for Open Reach engerniers to not only give direct information to Open Reach they keep you on phone pretending they our dealing with your account . Open Rent need to look at this company.
Reviewer
Jo
Location
Liverpool
Date
12/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I was given the option for no stars I'm afraid I'd have done so for every one from the above. The "customer service" is nonexistent, very unhelpful and kept hanging on the phone for ages. The reliability is abysmal, as in its not reliable. I have been with them under 3 months and have had 3 separate faults which all told took them over a week to resolve. WARNING STEER CLEAR OF THIS PROVIDER!!!
Reviewer
Simon Morris
Location
Walsall
Date
12/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just do not go anywhere near this company, it is a shambles. The support teams lie and make things up. I have had no broadband for 2 weeks, they tell me Open Reach are looking into this and it will be another 2 weeks. I contact Openreach and they know nothing of my issue. They will not keep going with this level of support, not a chance.
Reviewer
PhilMick
Location
Staffordshire
Date
12/12/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Appalling customer service. When you an get through they put you on hold and don't ring back.
Reviewer
Robert Grout
Location
Cockermouth
Date
10/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Guaranteed 41mbps; never hit it once. Just did a speed test on here and was told I could get faster speeds...by paying for the next tier of broadband up... You know, that same plan that I've been paying for for A YEAR already and still not getting. Been trying to leave for three months now and they refuse to let me out of the contract, saying they required 30 days notice! So it's no wonder their internet speeds are a freaking lie; they can't do simple maths. So you might think they're offering a great deal, but they just lie through their teeth on what speed you'll get, effectively making you pay MUCH MORE for a crappier service. No deal TalkTalk can come up with will make it worth dealing with their $!@$^"&
Reviewer
Thaddeus Sargent
Location
LONDON
Date
10/12/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I've used Virgin Media, Sky, BT....
Talk Talk is without doubt in my mind, the worst for service. Their customer service agents are dreadful, most can't be understood, and the level of customer sympathy when something goes wrong is appalling.
Pay extra and use BT
Reviewer
PLH
Location
Ilford
Date
09/12/2019
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I have read many, many scathing reports on TalkTalk and frankly, they are being kind. Whatever your worst ever experience with incompetent, inept, time wasting, incapable, useless, disinterested, wastrel and inane idiots you have ever experienced ……TalkTalk will make them pale into insignificance
TalkTalk really are, incomprehensibly obtuse at just about everything. I think it must be in their business plan! No company could be this bad without a real commitment!
Reviewer
Tomasz
Location
London W7
Date
09/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disaster. I hope talktalk will go out of business soon
I had talktalk broadband for well to long time; internet speed was slow , their customer service was rather quick to answer phone call but incompetent never able to solve any problems.
Talktalk has also leaked my personal details to criminals and I’m still bombarded by scam emails ,phone calls add SMS.
Now they asked me to pay for my email account.
I can only say go to hell talktalk
Reviewer
Matt Cook
Location
Sale
Date
09/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
just really awful. gutted that we are with them and can't leave. It's taking hours of frustration just to try and get any sense. Awful
Reviewer
Zoe
Location
North Wales
Date
07/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could rate 0 star I would! Pathetic! Awful Internet service and even worse customer service. NEVER AGAIN.
Reviewer
Colin
Location
Chatham
Date
06/12/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Okay until you go to cancel the service, they then make everything as hard as possible for you. There customer service is awful and most of their operatives are hard to understand.
Reviewer
Mr prakash gurung
Location
LEICESTER
Date
06/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the most disgusting customer service I ever seen my life . He even say I can't receive any phone calls and mot internet what a time least make me 1hours on the phone and still not fix the problems. I highly recommend to anyone that who going joined them will be nightmare
Reviewer
Mrs Autry
Location
london
Date
06/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
A very deceptive company. unexplained price rises, disrespectful or non existent customer service, they will also charge you for a services before you even have access to it. They are reluctant to ever send out an engineer; even for installation!!! It is utterly disgusting!
Reviewer
Darron Frost
Location
Newcastle
Date
06/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
An absolute useless service all round , low speeds and cancel contract and charge an exorbitant charge for a service which is atrocious, I have numerous friends also switching providers after the way we have been treated , but bye to bad rubbish
Reviewer
Derrell
Location
London
Date
05/12/2019
Comments:
Worst intwrnet ever so slow turns off randomly had internet turn off for 6 days AND THEY CHARGED ME TO FIX IT This iternet is a oile of shot all they do is take money
Reviewer
Atif
Location
London
Date
05/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
My talk talk is suppose to activate today (5/12/19) they didn’t tell me exact time, they only told me that my activation date is 5/12/19. Now it’s 9:00 pm I rang them to tell that there are still no signals and a rude woman replied YOU HAVE TO WAIT TILL 12PM. I understand, but she can tell me in good manners. Totally rubbish customer service .
Reviewer
Steffen
Location
Hampshire
Date
05/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting company. I have been trying to cancel my account for 6 months. They even accept and can see it in an email, yet they carry on trying to bill me. Now they have debt collectors involved!
I will see you in court. Disgusting vile company!
Reviewer
Asami
Location
Hereford
Date
04/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sick and tired of this stupid internet provider going out for up to half an hour at a time, several times a day. It would be alright if this happened rarely, but it happens every single day and several times. I've literally lost auctions because of how unpredictable this internet is, just for example.
Reviewer
John jones
Location
Dudley
Date
04/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Omg this company is a complete joke the got the company name right talk talk a load of rubbish 6 hour i spent on the phone trying to get box office on and basically told me I cant have box office when its advetised all over the web page joshua fight on 493, then they told me I need to phone sky themselves to get the channel added to my tv they laughed at me because sky cant do that so I phoned them back and they said I could watch joshua fight if I purchased box nation,like a big fight is going to show on there come on uk customer and speak to people in Africa avoid these people they just talk rubbish
Reviewer
Chris Jones
Location
Date
04/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Horrendous customer service!!!
Rude staff, underhand tactics to waste my time. Slowing my internet to try and get me to upgrade to super fast broadband.
They may be "cheap" but you pay for what you get
Reviewer
G nelson
Location
Liversedge, heckmondwike
Date
04/12/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Disgusting disgusting, customer service diabolical,they billed me for a technical fault that was THERE fault not mine, kept me on the phone for a hour and kept Passing me about, I told the lady not to cut me off so what h
Appended?she bleeds cut me off!do not entertain this company,couldn't understand a word they were saying, thier English is extremely poor grrrrrrr
Reviewer
lee
Location
oxford
Date
03/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bigest pile of garbage ever!!!!!!!!!!Speeds no where near whatthey say.No english help was difficult to understand every person we contacted whilste getting given the run around.Prices changed halfway through contract.Stay away from talktalk!!!!!!!!!!!!!!!!Its cheap for a reason!!!!!!!
Reviewer
Walker
Location
Blackpool
Date
01/12/2019
Comments:
Talk talk r absolutely disgusting don't understand a word any of them say!!! Had no Internet for 10 days and not helpful at all I will defo be looking for another provider as they r a waste of time. Staff r terrible know nothing!!!
Reviewer
Ed jerome
Location
Waterlooville
Date
01/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Still absolutely disgusting, so slow so unreliable so frustrating. The only thing they do well is take your money.
Reviewer
PollyG
Location
Norwich Norfolk
Date
01/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
It was fine initially just as thousands of other people have said but useless nowadays. We have tried everything and it is off more than on. So being in a good area all round for connections makes me feel annoyed as paying for a service I don’t get. No internet most of the time! Comes and goes constantly just as everyone seems to be saying. Cannot wait to change provider.
Reviewer
Joanne
Location
Wales
Date
30/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
All within 21 days of taking out talktalk broadband and phone services they had been blocking xbox gaming and sites like flickr between 4pm and 6.30pm got that sorted having proved the issue was with them by bypassing the block using a vpn on the pc and for the xbox using mobile data via a hotspot and then the service entirely failed.
4 hours on a Sunday using text/ phone contact and then the same but for 3 hours on the following Tuesday morning and despite having been told that there was clearly a bt open reach box fault nearby (3 openreach vans in attendance for days on end) and despite a change of internal cabling and router by my partner talk talk insited on sending an engineer who could not check the bt openreach box.
Talktalk would appear to employ technical department personnel who ask, after you confirm that your internet and phone service do not work at all, if your wifi is working and despite having been advised what colour lights are on the router they then ask if the router is switched on - seriously that is true they seem to believe that wifi works without an internet signal and that router with flashing lights on may not be switched on!!!
So we figured that we would cancel the contract as we were within our first 30 days and leave the tech guy to go find someone to tie his laces for him.
We are now with a new provider with whom we have had no problems - woo hoo.
Reviewer
Dan
Location
Keighley
Date
29/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Abousolutely tricking disgusting. Been charged twice for internet that hasnt even arrived! Abosoulutely disgusted. Would not reccomend ever!!!!
Reviewer
Stuart
Location
Hove
Date
29/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Nasty company. We have just moved into a new place. Talk Talk was the company used by the people who lived here before us. They recommended we go with somebody else as they had a bad experience using Talk Talk. We have signed up to a new provider but can't get internet now because Talk Talk have put a block on our line! They are causing as much aggravation as possible.
Reviewer
graham sharples
Location
North Lancashire
Date
28/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
To cut a long story short, they are terrible, I have spent 3 days trying to sort out my talk talk plus as they said they would be cutting me off on the 30th if I didn't register, they showed me as having an account no. a direct debit set up, and said I was registered. This was after numerous chat agents(where in the world)! who appear not to know what they are doing. The final crunch after 3 days was for them to say they didn't recognise me! So good luck anybody trying to register!
Reviewer
Graham Sharples
Location
North Lancashire
Date
28/11/2019
Comments:
I was told to register with talk talk mail plus as after the 30th, I would lose my e mails, so after numerous chat agents(where in the world) I managed to get registered as I thought, not being told that I had to have a different e mail and password, I eventually got registered and a direct debit set up, so I thought. On the third day after promises from other agents that I could access my account and register my wife's e mail, and after 3 more agents who didn't know what they were doing, I was told that I was not registered with talk talk plus! Unbelievable after having an account no. And a direct debit set up. I have never dealt with any company as bad as this lot, who just don't know what they are doing, so I think I will go to someone who does. Good luck anybody trying to get registered with talk talk!
Reviewer
Richard
Location
Leeds
Date
28/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
TalkTalk = Absolutely shambolic company to deal with
Would give no star rating if it was possible.
Absolutely shambolic company to deal with, currently still on the phone after 2 hours of being passed from department to department (that have no knowledge of the previous departments conversations with us!) trying to sort out a router issue that we logged over 2 weeks ago!
Promised during the previous two weeks on two separate occasions that "Oh yes your replacement router will be with you in 3 days time" - didn't turn up either time which has led to this marathon of a telephone conversation. Now currently being told that they have cancelled the previous order due to an error but we have to ring them back in 24-48 hrs to remind them they have to order us a new router........absolute joke of a company!
Myself and my partner both work from home so need connection and it has been unstable throughout this time causing expense to us but no help or understanding from anyone at TalkTalk, disgusting but they do not care one bit!
Supposed to have been getting passed to Management to make a complaint but after another long wait, it seems we have been cut off......awful company, AVOID!
Just picked up a 2 minute 30 second voicemail message from TalkTalk......nothing on it whatsoever, just random noises from the customer service representative on the other end......awesome job guys, well done!!
Reviewer
unomi
Location
Glasgow SCO
Date
27/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Unbelievable lack of communication internally for a telecoms company, as previous reviews have said each call to "customer services" will last at least one hour and will resolve NOTHING. It took three months after going live date to finally create a bill which was correct. Five days after the billing problem was finally rectified, they threatened to restrict service because of "late" payment. Ironically the actual BB product itself is pretty good, but the customer service completely lets the company down. If you value your sanity go elsewhere!!!
Reviewer
Tom Simpkins
Location
Altrincham
Date
27/11/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Not only does Talktalk's connection break off frequently, it's also incredibly slow, has been known to shut off completely for days and the customer service is patronisingly bad.
I've never had more frequent, irritating and life-stalling problems with a broadband provider in my entire life than I've had with Talktalk for the last 9 months.
Reviewer
Antonio
Location
London
Date
26/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Terrible customer service,
Been with talktalk for so many years, but I think it's time to move
Was without internet for a week try to get compensation as they promised on their website,
After being on the phone for 1 hour and 10 minutes they offered me 6 pounds,
I took it as an insult,
I was expecting at least 8 pounds per day as they promised
What a joke
Reviewer
lesley
Location
Peterborough
Date
26/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NY OPINION - AVOID. I would give no stars on any of the statements but had to fill in something, believe me it is not even one.. I intend to pay the fee to get out of my contract. YES IT IS THAT BAD>
Reviewer
Carolyn jones
Location
Kent
Date
25/11/2019
Comments:
They are a waste of space they all talk off a script ask a question and they can’t answer it and I have trouble understanding them and them me go round in circles and achieve nothing. Move on ASAP
Reviewer
Mary
Location
NN8
Date
25/11/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Could not believe when the talk talk engineer came to connect me just how bad he was 1st he stay 10 minutes they left for 3/4 hour then came back for 5 minutes and got a call to some emergency he said he would be back within an hour after 2 hours I phone him when he said I could finish it myself there wasn’t that much left to do ??? Then I phone talk talk who didn’t seem bother I spoke to complaints who said they would look into the problem .... NEVER heard from them again ... luckily my daughter manage to set up the connection even after I went live I still receive emails from TalkTalk saying they had a problem setting me up but were working on resolving the problem ... absolute joke
Reviewer
Joe
Location
MANCHESTER
Date
25/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Without warning they charged me twice the price when complained they add another contract without my knowledge so I ended paying twice when complained again they switched off broadband completely so I am without internet. They promised compensation for overcharging, but they didn't stick to their promises. Very bad experience with talktalk. Going to cancel and put all this nightmare behind me.
Reviewer
Ada
Location
Corby
Date
24/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst customer service i've ever had to deal with!
Noone knows how to sort problems, transfers me to different coworkers or even disconnecting me from call! I've spent over two hours on a phone to get nothing done.
Luckily I switched to different provider, I hope they will make better job.
About broundband I can only tell, that it was ok, but after contract ended, the price every month was going up and up and it's not worth it at all. Specially contacting customer service.
Stay away.
Reviewer
Priot
Location
Birmingham
Date
23/11/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The stupid guy said the "supersafe boost is free shall I turn it on?" I said why not. Only to come back 15 months later to see they've been charging for it the whole time even though I never used it. I phoned them up to check the call recording they said they'll check it but they wouldnt tell me if they checked it or no. All they do is bluff bluff and talk about how I'm not gonna recieve it anymore, and a bunch of other crap you wouldnt believe.
You can clearly tell the customer service person is bluffing and lying sometimes. Once you spot them lying they won't admit they'll just say something like glitch.
Ever since I had the Talktalk, since 2011 or something, had problems with them all the time, slow speed. I was supposed to get 37MB/S speed but its never ever reached 30MB/S. Thats supposed to be thier "faster" speed. Once I spoke to them they said 20MP/S is "acceptable speed" so they wont look into it. Speed is only 2MBPS per device half the time with 7 devices.
GOODS: They're cheap when they offer discounts, I can't afford anything else its why im here. If I had money I wouldn't stay. In the end im paying cheap money (its a lot of money to me), then im getting crappy internet and crappy customer service.
Reviewer
Simon
Location
Sussex
Date
23/11/2019
Comments:
These people are liars, cheats, and totally disinterested in achieving customer satisfaction. They lie from the moment you sign up with them to the time when you are finally able to extricate yourself from their evil clutches. Even after they have failed to deliver broadband to you, and lied about the reasons why, they refuse to let you cancel. They will go on billing you completely disregarding your wish to cancel and threaten debt collectors if you don't pay up money they are not owed. People warned me about them before I signed up and I wish I had listened. When they failed to deliver any service to me as promised and I finally cancelled they hounded, threatened and harassed me to the point that I was unable to work, eat or sleep for weeks. In the end I complained to their CEO and said if the continual harassment didn't stop I would issue an injunction and contact the police. I cannot emphasize enough that for the sake of their health consumers must give this evil collection of crooks and charlatans a complete miss. Go anywhere, but avoid Talktalk like the pernicious plague they are.
Reviewer
Barry Graham
Location
Wheatley Hill
Date
23/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is an amateur farce of a provider. I was with them a year and the service was intermittent and totally unreliable. Call centres are all abroad, South Africa and manilla. You'll wait up to an hour to get through and when you do the help given is useless. They'll try and sell you something
Reviewer
Chris
Location
Elvington
Date
22/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Just transferred my broadband account to sky. If anyone suggests to you that talk talk broadband is worth getting..one answer..don't! Extremely poor speeds,the internet itself cuts out when I feels like it, and the customer service is a joke. For the last 12 months I asked them to bill me on my new email address, and for 12 months they neglected to do this, leaving me unclear on my bill. If it went past my date they would instantly cut my b/b and phone.please,please do not entertain this company. You are better off with two tins and a bit of string.
Reviewer
Jesse
Location
Brighton
Date
22/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband service I've ever had. I was only with BT because they were the only service provider in my area at the time. Unreliable when I had to use them, and then when I rang them to cancel it when I moved... they just didn't cancel it. They charged me for a service I thought was closed for 14 MONTHS and have refused to refund me because they "can't find a record of my call". Instead, they brow-beat me on the phone for 45 minutes bouncing me back and forth, putting me on hold/just leaving me on the line whilst they typed. They couldn't even immediately close my account, I have to wait an extra week to be free of them. Never use them unless there is no alternative, and even if you have to use them... record your calls.
Reviewer
Aqib rana
Location
London
Date
21/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is probably hands down the worst WiFi you will ever get. I advise everyone who are looking to buy this to NOT.i tried calling them but to shut down my network but they keep telling me to call next month then when I do then they say to do it the next month and so on.this has been going on for 3 months now and on top of all of this there staff are very rude and on multiple occasions they charged me more that they were supposed to.
Reviewer
Aqib rana
Location
London
Date
21/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is probably hands down the worst WiFi you will ever get. I advise everyone who are looking to buy this to NOT.i tried calling them but to shut down my network but they keep telling me to call next month then when I do then they say to do it the next month and so on.this has been going on for 3 months now and on top of all of this there staff are very rude and on multiple occasions they charged me more that they were supposed to.
Reviewer
Ben
Location
Cambridge
Date
21/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Such terrible customer service. I cancelled my order in March due to poor service. However, I tried switching again to a new provider in November and they have left a historic problem on the Openreach system meaning I can't switch and am stuck with my current provider. Talktalk simply say I have to talk to my new provider. They say the opposite. Raised a formal complaint. No result. Absolutely disgraceful and I am trying to Get Openreach and Ofcom to deal with it. AVOID AT ALL COSTS.
Reviewer
Ihatetalktalm
Location
Uk
Date
20/11/2019
Comments:
Was with talktalk for 18 months until my contract run out, the WiFi was awful wouldn’t load videos films on Netflix or nowtv would buffer and wouldn’t be a clear picture, as soon as my contract run out they charged me £40 (was £19) when i rang in to complain their systems down and was told they would call back, they never did and I had an extra £30 bill on top of the other £30 in unpaid direct debit bills because they didn’t call back!
Reviewer
Paul Stuart
Location
Bucks
Date
19/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My reception kept cutting off. I spent a fortune trying to fix it. The advisors were not generally good at speaking English & passed me from person to person. It continually failed so I phoned to end my contract, again I was passed from person to person (why?). I paid 2 months fees for a service I was unable to use. Despite this, I have just got my third demand for payment. Although breaking their own conditions, they sold my "debt" to a debt collector & although the debt collector conceeded I owed nothing, Talk Talk keep your details & sell the supposed debt to a new debt collector every year - I have just recieved another demand. THIS SHOULD BE ILLEGAL. I now use a slightly more expensive friendly British company & have had no problems & a broader service. DO NOT USE TALK TALK THEY ARE BAD IN EVERY WAY!
Reviewer
Linda
Location
Manchester
Date
19/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service. I will tell everyone who would like to use this company service please stand away. The internet is dramatically slow. Don’t waste time and money.
Reviewer
Linda
Location
Uk
Date
19/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The internet is terrible slow and the issues are automatically coming out.
Reviewer
Jakub
Location
Failsworth
Date
19/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid Talk Talk don't buy broadband from them.
Ive bought a broadband that should start working on 13 November. Today is 19 November at is still not working. I`ve lost 6 hours spent on phone and chat - no resuls. Service is completly useless and do not help at all. (Be ready to transfering to around 5 different people and book 45min to chat with nothing).
I had to cancel this service and they sent me a bill to pay - for what? Im asking. Is not even started working...
Now I have to wait 14 days for new broadband. Summarizing thanks to Talk Talk I have to wait arounn full one month for a Internet connection. Never buy anything from them becouse they will send you useless broadband and you will have to buy broadban from other supllyer at the end. Wast of time - nobody can refund your personal time but they don care about it.
Reviewer
Zu
Location
Liverpool
Date
19/11/2019
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Speeds are slow (on the lower end of what's advertised), generally reliable. However, the biggest issue with Talk Talk is their customer service. Agents, although generally very nice, have little to no power to actually help; every single enquiry will last at least an hour, often closer to two hours. They will take every opportunity to squeeze as much money from you as possible. They will try to charge you extra or extend your contract as much as possible. They don't expect you to notice or kick up a fuss and they will disregard their own terms and conditions if it means they can try to charge you for another month. We were their customers for almost 2 years. Never again
Reviewer
Mr Giovanni Ruggieri
Location
Oswaldtwistle
Date
18/11/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
i have changed fiber optic last year and every now & then it stalls freezes in which it has been for the last 4 days or so and every time you ring talk talk they have you there for bloody ages & my life revolves round them & i am getting frustrated and angry
Reviewer
Will
Location
Twickenham
Date
18/11/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Wifi slows down ridiculously from one day to the next. Spent an hour with customer service trying to get an answer as to why, absolute waste of time... We changed from virgin earlier this year, big mistake!
Reviewer
EM
Location
London
Date
18/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had an issue with the phone line and it took them 3 weeks just to send someone out to fix and now my broadband doesn't work. Spend hours on the phone and no solution... so moving to a different provider.
Reviewer
Unhapp
Location
Stockport
Date
16/11/2019
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Reliability, terrible, speed 30 when promised 40
Reviewer
Andrew
Location
Manchester
Date
15/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Switched from greedy Virgin Media with next price rise. It was unbelievable the broadband price raised 350% for 7 years. TalkTalk offered the honest speed of 67Mbps for 1/3 less price plus huge top cashback deal. So I not hesitated and booked the connection with the engineer. The Engineer came in the booked time and was really polite. Did everything we asked, even moved the socket to a more convenient place for free. Now we have 2nd month of TalkTalk broadband. The router is perfect with full house coverage by WiFi. Just realise how bad was router from Virgin. Speed, a bit less, but stable and with the positive surprise the upload speed is 30% faster than was in Virgin.
Obviously as many people as more problems, just read the reviews and found this mostly negative. Definitely recommend this company, it has a big chance to become the best if follow the people feedback in other areas. Thank you.
Reviewer
AQ
Location
Beaumont Leys
Date
15/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
2.00 stars
Comments:
I tried for more then a week just to cancel the contract it didn’t happened customer service are from another planet they don’t listen to you . I never go to then even if there no other providers.
Reviewer
N
Location
London
Date
15/11/2019
Comments:
So bad. Wifi drops constantly, says it's connected but doesn't function. Naturally they keep taking money and try to charge an exit fee when you leave... Thieves.
Reviewer
Barry Graham
Location
Wheatley Hill
Date
15/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is not to be trusted as a provider of either broadband or TV provider. And if you have a problem don't expect less than a 45minute Wait on the phone before you get to speak to an agent .when you get through they don't know what they are doing. Talk talk is use less
Reviewer
K
Location
Cwmbran
Date
14/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet connection has been terrible! Every evening doesn't work. Contacting talk talk is a nightmare to get through to speak to a actual person and not a machine! Then when connected with a person to speak connection is so bad you can hardly hear a word they are saying! Having problems with my internet for a whole now nothing seems to be getting done with the situation same thing told twice engeenier will come out to look at problem and still same issue don't even think anyone is even coming out to sort the problem if I'm honest. Wouldn't recommend talk talk to any body. Can't wait until I'm out of contract with them and then will be going with a new provider.
Reviewer
RC
Location
Date
14/11/2019
Comments:
An absolute farce!
Slow to install. Even slower to cancel as they can continue to charge you all the same. I have left to go to a different country, my 12 month contract was continued with me knowing. I am not allowed to access my online account from abroad. I phone up to cancel and am assure dit is to find 3 weeks later they have not, meaning I am charged another 2 months.Have spent over an hour on hold as they refuse to phone back.It is a farce.
Reviewer
Gill
Location
Uk
Date
14/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slow speeds.
Dropped out often.
Appalling service on trying to leave. Continued to try to take money. Then when I cancelled DD they sent me a nasty email with threats to report to a credit agency and a late charge. Took 2 calls to get this reversed .
Reviewer
J Wheatley
Location
Leicester
Date
14/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I find it impossible to deal with these people, after complaining about my extreamly slow speed (1.95 bps) ,they keep saying theres nothing wrong with my connection. They have sent me a new router,no differance. There communicating skillls are non exsistant. I have still got 8 months on my contract, otherwise i'd be away from them like a shot.
Reviewer
Chris P
Location
Salisbury
Date
13/11/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Had numerous problems with phone line reception for years due to flooding in phone ducting. Been called a liar several times by Customer Service by poor speaking representatives. Did receive £45 as compensation. Broadband and Internet now so poor towards contract end (2months to go). Read this is not unusual, have reported problem with South African lady rep on a line with loud voices in background who sounded so bored I almost asked her if she should change jobs!! Now I can't receive a rest password from Talktalk because my service is disgusting slow, Royal Mail would be quicker. Will I renew even at £0.00 a month? not likely!
Reviewer
Kevin
Location
Cornwall
Date
13/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I was trying to chase vouchers they offer for joining. They just keep telling you to wait 30 working days. The complaints I've seen online tell you that you'll never get the vouchers They've been pulling this vouchers scam for two years. You also have to chat on the computer because they cut you off on the phone.
Reviewer
Alex M-B
Location
Haywards Heath
Date
12/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
The connection is disgusting. The speed is low. During the first year, everything was in order. And now every day the quality is deteriorating.
Reviewer
Iain Hair
Location
Glasgow
Date
09/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I agree with a lot of the other reviews about poor slow broadband, and terrible customer service if you want to leave.
I had to try to speak to someone in what sounded like South Africa ( with a party going on in the background ) tried every trick to avoid me ending contract. Tried to demand details of my new ( temporary ) accommodation as part of my house move despite being told several times I would not need broadband as there was no phone line, and indeed due to poor service I would not use them. Then tried to demand the details of the person purchasing my hose so they could get them to take on the contract ( what happened to data protection ? ).At the end now demanding £ 100.00+ to terminate a contract @ around £27.00 per month. Just total rip off artists as the internet speed is a fraction of what is quoted. Some statutory intervention required here.
Reviewer
Ed jerome
Location
Waterlooville
Date
09/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For anyone not with them don't join, the internet is so slow but you're told it's fast, absolute Rubbish.
Reviewer
Ed jerome
Location
Waterlooville
Date
09/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Supposed to be fast Internet they Said!it is useless, absolutel rubbish they should be ashamed, for anyone who is not with them DON'T JOIN
Reviewer
Peter mckay
Location
GREENOCK
Date
09/11/2019
Ratings
Speed
2.00 stars
Comments:
Absolutely terrible. Broadband. Customer service. Just everything is negative. Phoned then few days after. Been on phone over hour. Reimburst £5. Refused then £10. I want my full bill and sercixe bck. Reported to OFGEM. Defiantly would not recommend.
One sentence. Worst company ever expereinced. Should have stuck with Sky.
Reviewer
Rachel
Location
Southampton
Date
09/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since being with broadband I have had numerous problems. Upgraded to a 'faster' service.... Still had same problems. Can't seem to get the issue sorted even thou they tell me that there is a problem with my line and sent out 3 engineers I still have an intermittent Internet that comes on and off when it pleases. Staff are always polite on phone however it takes ages to get through to them
Reviewer
UK user
Location
Surrey
Date
09/11/2019
Comments:
Save your money. Don't use them. Daylight robbery. Punitive termination fees £61, below the average customer service, below the UK legal requirements broadband speed- only 5.6Mbps for a updated contract which guarantees 35Mbps. Incompetent. Greedy. Firm.
Reviewer
WaterFall
Location
Newark
Date
08/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is honestly some of the worse customer service experience I ever had from a telecommunications company in my life. Even cancelling within the 14 day cooling off period was a nightmare, and they scammed me out of more money.
Reviewer
Sonia
Location
Swansea
Date
08/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
First, it took a month to get internet working despite being paying. At the end of the contract, they charged us one month extra after we managed to cancel the contract and argued that the system bills "in advance" automatically. There is no way to contact the customer service to cancel your contract and when you finally do (through another provider) they keep invoicing you well after the service has been interrupted. Avoid them!
Reviewer
E Copp
Location
Manchester
Date
07/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give it zero stars I would. No internet service, spent hours of my life answering the same frustrating questions to multiple different people spending hours on hold etc never having the problem fixed until I finally said I’ve had enough and am cancelling my contract. The calls centre were abroad, rude and time wasting. I finally caved and agreed to pay 25% of a contract breakage fee just to stop them wasting any more of my life, to then be sent to a debt collectors because they didn’t sort it as promised and then back and forth between departments who tried to call me a liar before finding records of the conversations, to then quibble over £1.57 that hadn’t been paid for because someone had taken the wrong amount from my card. THE most awful company. Steer well clear. Hopefully they will go bust so no one has to endure the soul sucking creatures that work for them.
Reviewer
Philippe
Location
London
Date
05/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor and border to legal.
I was until Feb 2019 on a Broadband and Line Rental ONLY contract when they added the £4 TV fee. As my contract was Broadband and Line Rental ONLY I would not have expected to add to my bill a TV boost without my consent. They have now repay the £4 charge they had applied for month after a week of arguments.
I have left TalkTalk now and will advise anybody to stay clear of them.
Reviewer
Jay fisher
Location
Manchester
Date
05/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever. They kept charging me money even after I cancelled. And it is incredibly hard to cancel it as well. DO NOT DEAL WITH TALK TALK
Reviewer
John F
Location
Gloucestershire
Date
04/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Been with these a long time. Now they are total garbage! Customer service give me the run round, I dont understand what the people in customer service are saying, they seem to be based in a different country and they are certainly out to pull the wool over my eyes regarding not informing me that my contract date is soon to expire, so they charge me double on my latest bill. I have been hung up on twice in two days trying to sort it out. The do not seem customer orientated, Its about profit and bottom line not customer satisfaction. In recent months I have read talktalk have had big problems with security. Plus they are most probably paying Simon Cowell and the other three judges on the X Factor way too much so that's is one reason they now feel they have to fleece existing customers. Well they can X Factor off!!!
Reviewer
M Parkook
Location
Mill Hill, London
Date
04/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been TalkTalk loyal customer for over 10 years now and I'm afraid I have to say, since my last contract with them, they are simply one of the worst broadband service ever.
My contract: Fast Fiber Broadband (download: 79mg, upload 20mb) SO IT'S SAYS. Instead of what it says in the package I got 10mg download and 1mg upload. So they only offer 10% of what they promised and not only that the line keep disconnecting at least two times a day and since last week it's been disconnecting more than FIVE times a day.
They send over SEVEN "technicians" with so little knowledge as the connection problem keeps getting worst and weaker every day!
SUCH A TERRIBLE COMPANY with POOR customer care and VERY LITTLE KNOWLEDGE of technicians.
AVOID GOING TO TalkTalk AT ALL COST.
Reviewer
Jennifer Stirling
Location
Paisley
Date
04/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with talk talk for 5 days 29/10/19 lost internet all day on 3/11/2019 it's now the 4/11/[email protected] and still no broadband...I will be looking up other broadband dealers as talk talk a joke..customer service is a joke...broadband speed on the 4 days it worked is a joke fast fibre is a joke with talk talk..I advice people to double check before joining..funny let's me log onto ma BILL...
Reviewer
David patient
Location
Chelmsford
Date
03/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish I joined back in March tried to cancel it but they wouldn't have it they are still billing me for every month trying to sort it out with them cause I was never conected in the first place they said I owe them £180 what a con any idea what I can do definitely would not recommend since then I've joined another provider ee no problem
Reviewer
Hasan
Location
West London
Date
03/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst internet provider i have ever come across in my life. Scam artists at their best. penalise customers who go over their 1 year plan by doubling the cost. they make leaving them the hardest process ever. theyll keep you on the line for 30min plus.
The internet would simply stop working. Got to a point where i was using my mobile data 90% of the time i was home. slow when it did work. every time i did complain they would say 2 many devices in my household (i live alone).
Please avoid this company. they do not care, they know about the issues and if you complain they just keep you on the line and lie. Dont give them your money. let them go out of business.
Reviewer
Dean
Location
Wellington,Somerset
Date
02/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
worst service provider ever!, almost without fail every 2 weeks we will loose broadband for a whole day or 2, and when we contact them they behave as though it is a problem on our side,I wish now that I had never swithed!, I tell everyone not to use them
Reviewer
Irate customer
Location
Devon
Date
01/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Abysmal service across the board. £27.50 per month for phone and broadband package, the broadband had so much outage than a good signal! Now are saying I owe an early exit fee and have passed it on to some two bit debt collecting company ! Good luck with that one , not going to happen ! If anybody out there is considering migrating to these clowns .....DON'T !!
Reviewer
Ken
Location
Devon
Date
30/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By trying to save some money I've let Talk Talk turn my reliable broadband connection into a train wreck. Add in poor technical support and customer service operatives you can hardly understand a word of and you've got a complete joke of a company. No surprise they're regularly voted the worse provider, something unfortunately I failed to spot before signing up. The only option I have to save my sanity is to buy out the remaining 15 months of my contract. A very expensive lesson indeed.
Reviewer
Talib
Location
BIRMINGHAM
Date
30/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Terrible coverage, terrible customer service
Reviewer
M Parkook
Location
London
Date
30/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
**** DO NOT SIGN UP WITH THEM OR YOU'LL GET INTO TROUBLE ****
My broadband speed with talktalk use to be fine and three years ago it started playing up by keep disconnecting and going slow, so I upgraded to a faster option and it was find for the first few months then gradually it started going down and produce faults so they said I need to upgrade again and since December 2019 it's been an awful experience.
Broadband is keep getting disconnected and speed is low, I have opened up 100s of tickets/cases with their technical team, lots of engineers came from "Openreach" with their trainees and still none of them could fix the issue.
Completely unprofessional service and engineers.
I can't cancel my contract because they say I have to pay a penalty so I have to wait until my contract ends.
I AM VERY MUCH DISAPPOINTED!!
Reviewer
Diana
Location
Date
29/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Its a big joke! Im not a customer anymore after days of calling and asking why i don't have internet. They don't know anything and after no internet connection for almost a month, they told me to wait for a call for about 3 days! What a joke.
Reviewer
Kanth
Location
Milton Keynes
Date
28/10/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I moved from sky to talktalk fibre after that i moved to new home.Talk talk said they cant provide fibre in my new home and they normal broadband. At present i am unable to access 2 devices at a time.Most of the times me and my wife will do work from home.When i contacted talk talk team they are saying the speed which you getting only speed they can provide.I am really disappointed with talk talk.i never ever recommend talk talk to any of the my friends.
Reviewer
Richard
Location
Louth lincs
Date
27/10/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Every yeari phone talktalk to get a better and cheaper package, They promise you the earth but won't give you it in writing and then when you sign up the price gradually creeps up although it's supposed to be fixed.After8years I have had enough.
Reviewer
Phil Manifold
Location
Walsall
Date
27/10/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Intermittent broadband speed (proof available)
Live chat takes hours so shouldn’t be called live
When speed checked at talk talk it says no problem - REALLY????
I will use a new provider as soon as possible but in
The mean time I seem to be stuck with this croc of rubbish
Only comparable with visa phone for customer service
Reviewer
Aldo
Location
Oxford
Date
27/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service. Unreliable TV boxes. Avoid
Reviewer
Mickey
Location
Gloucestershire
Date
27/10/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
I'm a long-time customer with Talk Talk. Originally I was with Tiscali which Talk Talk bought out. For the price they could not be beat in my area as we have limited options. When they updated my service free of charge to a faster ADSL 2 service it would have been nice to know my router would no longer work. It took them weeks to finally tell me. That is history now. I recently upgraded to the Faster-fibre with boost with guaranteed 68.1MB. I even went for their new router to ensure it would be problem free. Well I should have learned. The best I get is 40MB so I raised the issue and they set their engineers to the task. The outcome was no response that they failed, I just logged into my account to find no open service call and my service is now 40MB. I signed up to the free boost so they have just taken this away. Nice. Suck you in a spit you out.
I work from home and the service has been pretty reliable so I will probably not change as thit is the most important thing for me.
Reviewer
Jane Chambers
Location
Peterborough
Date
26/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sadly i cannot put no stars for service!
I have bought a service from talk talk and spend more time on the phone getting them to do diagnostic checks to confirm the services isn't working than it does. Of course they know is it isn't working. They keep promising all sorts but never deliver...... DO NOT SIGN UP TO TALK TALK unless you want to ring them daily!
Reviewer
Rusty
Location
Devon
Date
24/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ok, so I posted a honest review yesterday of the utterly abysmal and unbelievably terrible service that I have received from TalkTalk over the passed 11 months... I am within my final days of their terrible grasp and will feel a sense of relief when my broadband and line provider is finally switched.
After posting my original review yesterday I received a response from a TalkTalk employee claiming that TalkTalk are very sorry that I have had such a bad experience with the firm and that it is not the companies intention to provide such an unacceptable and unprofessional level of customer service.
The reply then continued to recommend that I contact one of the TalkTalk team via “Twitter" of all things!!...
The assumption that I would have a “Twitter" account is in itself presumptuous and then for TalkTalk to expect me to chase them up regarding a poor service which they delivered to me and I paid for is beyond ludicrous!!
TalkTalk should be going out of THEIR way to contact its ever growing list of wronged and abused customers, they should be the one to make things right and they should be the one looking to improve their service.
This is blatantly not the case as within the 24 hours since posting my initial review, numerous other TalkTalk customers have posted similar reviews to mine stating that they too have received poor customer care and broadband service and are very unhappy with the firm in general.
The lack of customer care and consumer satisfaction that TalkTalk continue to provide shows no remorse or intention to better their service and judging from other reviews that go back several years, TalkTalk have never been expected to provide their customers with a viable service or a shred of human dignity.
I once again strongly implore all members of the public to avoid dealing with this firm. They are not providers they are takers.
If they cannot offer better than a generic response to contact their “Twitter" staff after repeatedly mistreating and effectively robbing their customers, then they have no place operating as a consumer business and deserve a thorough investigation from an independent regulator.
My suggestion to those who have been left slightly poorer and slightly more dehumanised by the thoughtless and greed-driven actions of TalkTalk and any other corporate firm for that matter, is to contact a regulator such as Ofcom and notify them of the service (or lack of) that you have been given.
This is possibly one of the most effective ways to have underperforming firms investigated and made to improve their services to meet the quality and standards that are initially promised to customers and that everyone should expect.
I will be surprised if TalkTalk respond to this review with anything that would genuinely resolve the issue however if any attempt is made by the firm to better this situation then I will update my post.
Reviewer
Tony
Location
London
Date
23/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I’ve been with TalkTalk (broadband) for over 10 years and starting from January/February 2019 their service went gradually down the drain. Constant likeness drop outs, speed went from steady 7-8 Mbpts to just above 4 Mbpts - their contractual minimum, and abysmal latency - 200-300 msec. When I raised the issue with their support it took more than 6 hours (!) of 'live chat' to disconnect everything, remove the BT socket faceplate and connect everything back, which didn’t solve the problem. To cut long story short I decided to change the provider, and guess what? My broadband speed dropped even further from 4 Mbpts to around 2 Mbpts once TalkTalk learned that I’m leaving. My switchover is a few days away and my speed is even worse - around 600 Kbpts - 2 Mbpts IF I can connect to the their broadband service. Absolutely abysmal service and behaviour from the telecom outfit of this size. It goes without saying they lost me as a customer forever, furthermore I would not be surprised if they go out of business at some point in the next 12 months as they are clearly rationing customers broadband (throttling d/l speeds) due to inadequate bandwidth supply capacity or/and overstretched customer base.
Reviewer
L. Newman-Miller
Location
Torquay
Date
23/10/2019
Comments:
I have NEVER been so DISGUSTED with a service as I have with Talk Talk!
Their service is NOT a service.
I am owed £40.04 credit, which they will not return.
I left because the service was sub standard constantly losing broardband connection.
I DO NOT BELIEVE I WILL EVER RECEIVE A REFUND.
HENCE TALK TALK ARE ALSO LIERS AND CHEATS.
I am disgusted having spent copious hours with no success trying to retrieve what is m8ne.
Shame on you Talk Talk
Reviewer
Nurquiza
Location
Reading
Date
22/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company. Order got stuck and they haven't unstuck it. In a limbo trying to cancel a technically inexistent order that won't go through but won't be cancelled either. It is internet purgatory. I feel sorry for the people working in customer services because this sounds like a structural problem. I had been a talk talk customer for a few years but never again.
Reviewer
Hank Taxpayer
Location
South West England
Date
21/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Like countless other Talk Talk Customers who were unfortunate enough to sign up to the unfathomably dreadful “service", I too received appalling broadband connection, below average broadband speeds (in my case 3.3mbps) and regular service disconnections.
After contacting Talk Talk to discuss these issues I was presented with a replacement router that resolved exactly none of these issues.
Talk Talk's broadband speeds really had a chance to show what they weren't capable of when two devices attempted to access the same WiFi network... Crash!
However, it is Talk Talk's unashamedly abysmal customer service and shockingly rude employees that win this internet and phone provider the award for number one company to avoid at all costs.
Counting down the days before I could finally break free from their torturous 12 month prison sentence, I attempted (on numerous occasions) to phone the company to inform them that I would like to switch providers................................................................
.................
..
Exactly that, the line went dead...
At first I gave Talk Talk the benefit of the doubt and assumed that it was a bad connection (I mean it is Talk Talk we're dealing with here) so I called them again and lo and behold the same thing happened.
Now, you know what they say about assuming things, right? Well, they certainly made an “Ass outa me"...
I was hung up on six times before a “technical supervisor" would speak to me about leaving Talk Talk and even then they wouldn't actually discuss the “leaving" part.
After barely audible, what I assume were “sales tactics" (or a desperate lover asking repeatedly “but why do you want to go?..."), I had managed to finally convince the “technical supervisor" that I no longer wanted to pay for a service which at best was barely provided. I was then asked to wait whilst I was to be connected to the cancellation department and after a reluctant ten minute wait I was greeted by the same advisor who then said “I will now put you through to the cancellation department". Guess what happened next........................................................................
Yep!! You guessed it, another disconnected call.
Though instead of breaking my spirits Talk Talk had only made me more steadfast. I researched method after method to leaving this soul sucking corporation and of course, there is no easy way out...
Sending a written letter to;
TalkTalk Correspondence Dept.
PO Box 675 Salford
M5 0NL
is a suggestion though if their telephone manner is anything to go by then I'm guessing that Talk Talk's letter box has an industrial sized shredder on the other side of it.
The email address for Talk Talk;
[email protected]
is, not surprisingly, a dedicated complaints address... Feel free to use it and tell Talk Talk exactly how you feel about their service and don't be shy...
So yes, I had to pick up that phone again and delve once more, head first into the insane asylum that is the Talk Talk customer service “help" line. If only it was just “once more"...
Long story short and after much more perseverance, I was finally speaking with a Talk Talk Technical Supervisor “Manager" (at least that's what I was told). She advised me to call back in two days to cancel otherwise I would incur an early exit fee.
I kindly asked if she would put a note of our current conversation into their system so that when I called back in two days time I would not have to go through this recurring madness for the sixteenth time. She assured me not to worry and that all my requests will be logged and my next phone call to discuss cancellation will be simple and straightforward...... Now, do you think this was the case?... Well, that's a story for a different day...
SPOILER ALERT!!
It was basically Groundhog Day the movie if Groundhog Day had been based on a never ending circle of phone calls to Talk Talk requesting to cancel their service and then them hanging up.
I implore anyone who has even fleetingly considering signing their hard ‘earned over' to Talk Talk's money pit pockets to deeply reconsider. You will NOT get a fluid service and you will NOT be able to cancel their service without severe difficulty and countless hours of stress and endless perseverance.
No, No, No!!! Just don't do it!!! Not even if they are ridiculously cheap or offering cashback!!
THEY ARE A DISGUSTINGLY POOR PHONE LINE & BROADBAND PROVIDER!!
THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!
THEY CARE ONLY FOR MONEY, THEIR OWN GAIN & PROFIT!!
THEY WILL SIGN YOU UP, BILL YOU & NEVER LET YOU GO!!
YOU HAVE BEEN WARNED...
Had Dante endured the ultimate displeasure of even three minutes dealing with a Talk Talk Technical Supervisor the “Inferno" poem he penned hundreds of years ago would certainly depict a far worse hell.
Abandon hope all ye who enter into a contract with Talk Talk.
You have been given more than fair warning...
Reviewer
Peter
Location
Reading
Date
19/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very slow average download speed 4.5 and upload 0.7. Keep phoning talk talk and they run tests which takes on average about 25minutes. Then they say it is fixed and speed will improve over next 24 hours but the last 2 occasions it actually got slower. And now it keeps on disconnecting, which they say isn't their fault but it's and surprise surprise by say it isn't their fault. Completely fed up with it all.
Reviewer
Ben
Location
London
Date
17/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible coverage, terrible customer service, and absolutely no concept of data protection. They don't have a clue about the latter and for that I would say new customers should be running scared.
There are many other, much better, providers you can go with. Because of talk talk i have and will be without an internet connection in my home for an entire month.
Avoid.
Reviewer
Simon
Location
Manchester
Date
17/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is ****. They give you 56 mb speed but you cant reach to their speed.
Also if you are moving they never help you.bcause they dont want loose customer. When you say i have cancel my broadband than they hang up on you.... dead line... try again same questions than again dead line... disgusting service...
Reviewer
Gemma
Location
Worcester
Date
17/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst company I have ever dealt with. Shocking customer service and they truly could not care less. Tried to join and they cancelled my activation date 3 times without telling me. It was only when I would call to chase it up that they would let me know and then claim 'technical difficulties'. They have never been able to tell me what these technical difficulties are. At this point I have been without internet and a phone line for 2 weeks and I am now looking at another 2 weeks before I get anywhere. I run a business from home and this has cost me hundreds of pounds. I am beyond disgusted.
Reviewer
Enriko
Location
Scotland Inverness
Date
16/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THE MOST DOG **** BROADBAND COMPANY EVER!!!!!!
WILL NEVER RECOMMEND THIS Piece of **** Company
Lost 2 Potential business investors cause our Video call meeting keeps cutting off!
Internet Connection keeps cutting off between 10pm - 12am EVERY SINGLE DAY!!!
Theres no even point talking to their Support team as they all pretend they know **** about their company but they dont please dont waste your time.
Reviewer
Sox
Location
Northeast
Date
16/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking service and customer service even worse, I had nothing but hassle and it was draining and annoying speaking to none English speakers and even asking to be put through to a UK base office they would help. also if you fighting compensation with talktalk take them as far as you can goto CISAS, for every complaint that goes to CISAS it cost talktalk over£300 and if you believe your entitled to compensation then take them all the way, even ask for copies of your account notes and even recordings of your phone calls, I do not trust this company one bit and will never go with a cheaper broadband provider again talktalk deserve to have the worse reviews going there are obviously not doing this correct
Reviewer
Karen
Location
Ipswich
Date
16/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I endured poor service for 18 months whilst tied into a contract. I tried to transfer to another supplier only for them to be telling me that after 3 weeks Talk Talk wouldn’t authorise the release. Another astronomical bill from Talk Talk prompted a call to their customer service centre which sounds like it is run from a barn with the amount of background noise. Little empathy, poor understanding of my concern and complaint, no willingness to accept any responsibility. A truly appalling company that I will not recommend nor use ever again.
Reviewer
Owen A
Location
Scotland
Date
15/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I do not normally leave bad reviews for any service.
TalkTalk will be one of the first.
I took out a contract in September 2018 at £24 a month.
The internet connection was reliable and average speed for the first two weeks. It went downhill from there, getting slower and connection issues occurring regularly.
I’m talking about 0.5Mbps - and it wasn’t a constant, there were periods it dropped. The ping was awful 500ms+ at times.
Tried many times to have them diagnose an issues - was simply passed around when one test/check did not work.
Long story short - haven’t used TalkTalk for 9 months out of the 12 month contact - it was faster tethering my phone to my laptop to watch Netflix.
Then tried to cancel before my bill went up to £36 a month. They messed around with ‘Maintence ongoing’ while I was trying to cancel my account.
Now I have been charged £36 and it will take 28 days to leave on something I have no signed up for (meaning a further £36 charge).
Will absolutely be taking this as far as I can, it’s a very unfair business practice.
Reviewer
Sinead Osborne
Location
Birmingham
Date
15/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Download speed of 0.1. Are you freaking kidding me.
Reviewer
Jo
Location
Brighton
Date
15/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute waste of time and money. Customer service advisors are infuriating and you can barely understand them. They keep you on the phone for ages saying the same thing. Broadband drops out all the time and basically it's a totally rubbish service!
Reviewer
Scott
Location
Dumbarton
Date
15/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service provider I have ever had. Speeds never go above 3.5mbs and usually drop down to 0.5mb. phoned customer services multiple times only to be connected to someone who does not understand what I'm talking about.Will be ripping up contract.
Reviewer
Galina
Location
Birmingham
Date
14/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would have rated zero star if I could.
Instead of training your customer service, to talk like roborts with constant meaningless "thank you, yes madam, no madam" I suggest TALK TALK improves their service, so it at least makes a logical sense.
Called in today, hi my internet is not working AGAIN. The customer advisor is trying to run security questions past me, I told him that I have changed my mobile number (this was not the first time I did this btw) and i also explained that the mobile number they have on the system is no longer in use. 10 mins later, I was told that a new router is going to be delivered to my address within 24/48h. I said, "ok can you send me a text when delivery is going to come, you dont expect me to stay at home 2 days and make sure you update my mobile number". We cannot update your number over the phone, you need to log in to the portal. Erm... my internet is NOT WORKING. This why I am calling you. The customer advisor "Sorry, we cannot update your details over the telephone. But we will call you in a few days, to ensure that everything is working fine".Eventually I ended up cancelling my broadband, and I will never go back that's for sure and would not recommend to anyone else.
Reviewer
Kim Gibson
Location
Perth
Date
12/10/2019
Comments:
I'd advise everyone to not go with talk talk they took £85 out my account when I'm not even using there services and now there telling me I have to wait a month to get my money back even tho they know it's there fault yet they refuse to put it in til the November. Absolute joke ! I've been on the phone for an hour trying to get it back and I'm still on the phone yet getting put on hold every 5mins!
Reviewer
john
Location
London
Date
10/10/2019
Comments:
I have suffered TalkTalk as my IP provider for 20 years to
keep my email address. On 7/6/19 I renewed my contract by
phone when I was promised the contract document by mail.
I'm still waiting 4 months later
I received the new 4 port DSL3782 router but on connecting
find it doesn't provide an IP number to my networked printer.
Before each computer session I have to fiddle with the
router/printer to get it an IP number so I can print.
The new router can be slow in returning search results.
F'instance googling "supreme court" or "nuclear science"
took 60 seconds each time to return results. Others have
complained in forums of the same problem with the DSL3782
router so I reverted to my old DSL3780 router which works OK.
My email domain, which has worked for years, is tiscali.co.uk
but on contract renewal TalkTalk sent me a letter stating
"we can't reach your email address" and giving my mail domain
as hotmail.co.uk. This stated I should update my email addy
otherwise they'd send bills by post at £2 each. I received my
first bill yesterday - for Sept.
I tried to log into TalkTalk's "My Account" but the page was
either blank or could not be reached from TalkTalk's homepage
which was grayed out. (eventually fixed by clearing cookies and
everythingh else with CCleaner). Now I can reach the "MyAccount"
page but can't log in with the ficticious hotmail
or the tiscali
domain which are not recognised. I'm rung support 3 times but
they state they can't change the registered mail domain. 1st tier
support work from scripts and it's pot luck whether you get someone
experienced or completely useless.
So I'm scr&wed. I can't log in to MyAccount and I'm stuck with
intermittent monthly bills at £2 each.
I suspect my problems are something to do with TalkTalk deprecating
the tiscali domain and tightening security as a result of being hacked.
I have 12 months left on my contract but I'll leave TalkTalk as soon as
I find a better provider. I'll write stating they've breached the terms
of the contract (that I did not receive) and that I've stopped the DD.
My recommendation - DO NOT USE TALKTALK.
Reviewer
Chris
Location
Edinburgh
Date
09/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk, Sky and BT, all using same network OpenReach so they all provide same ****** unreliable service. The terrible customer service might be due to lack of training.
The price for my plan was going up every 3 months as extras were added without me requesting them so had to waste at least 1 hour every time to get the refund.
Happy this is my last month of contract however I was overcharged again and I am "not entitled to a refund" as I am not extending my contract!!!
Reviewer
Denise
Location
Machen
Date
09/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Completely unreliable service that drops out continually. Customer service has been appalling!
Reviewer
Ella
Location
London
Date
09/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you want 5mbs internet that can't even load a Youtube page... Get this. I canceled 4 days into it getting installed and the funniest thing is when I told them the internet is extremely slow they told me 'It takes 2 weeks for the internet speed to get as fast as possible' LOL and guess how long the cooling period is for canceling without fees? 2 weeks... An absolute joke- wasted 2 weeks waiting for the broadband to arrive now have to wait another 2 weeks for a new one to get installed. Just a total waste of time and money. Should have read the reviews on here before purchasing- I hope others can see this message and save their time and energy.
Reviewer
Disgusted
Location
Sussex
Date
09/10/2019
Comments:
I am absolutely disgusted with Talk Talk. I have been a customer for several years. The broadband lately has been dropping in and out, the tv box keeps losing signal and my pin number never works for fils etc. I have tried calling on numerous occasions with no help whatsoever. One individual even suggested unscrewing the phone box with a knife when I said I didn't have a screwdriver to fit. I have now cancelled and gone elsewhere only to find they have invoiced me for a further 1 month in advance even though they know I have cancelled my contract and they have disconnected it. They said I had to pay and then apply for a refund...this is not happening, I would never get the refund as their customer services is awful. Would never use them again. If I could give minus for review It would all be -10
Reviewer
Maximaxi
Location
Wolverhampton
Date
09/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Diabolical customer service. I’d been with talktalk for over 10 years when overnight literally thousands of my emails disappeared into thin air. After hours of torturous exchanges with various staff and being escalated to the highest level, the answer was basically tough luck. You don’t own the email even though you can’t take it with you, and your data isn’t protected. So good luck everyone if your unfortunate enough to be involved with them. You’ll need it!
Reviewer
Nicole
Location
Date
08/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. The contract ended and they renewed it at a higher price all without telling us. I’m furious.
Reviewer
Felix
Location
Belvedere
Date
08/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hi
I had very bad experience with them!
I want to warn everyone to stay away from Talk Talk! You paying for the rubbish service. Few years ago I was with talk talk and believe me they are the worst Internet provider!!!
Reviewer
Unhappy customer
Location
Wirral
Date
07/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am locked into a contract until Dec 2020. Cannot wait to get out! The broadband is absolute rubbish. Tried to sort with customer service to no avail. Had to resort to buying 100gb package on my mobile and am using that to stream box sets on Netflix on our telly. AVOID THIS COMPANY AT ALL COSTS
Reviewer
Martin
Location
Worcester
Date
07/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
No problem with the broadband for me but the customer service is unbelievably bad. I need to cancel because I’m moving house. Multiple calls , waiting, on hold, cut off, service staff who can barely speak English.
They’ve just lost my business for the next move.
Reviewer
Tom
Location
London
Date
05/10/2019
Comments:
Disgusting customer service, always foreign and don't understand. They made it nearly impossible for me to cancel after a year. I was bounced around different people who said, 'they couldn't do it' or 'I've reached the wrong number'...
The speed was never what was advertised m but the refused to believe 'my' test results because 'their' results were fine. When I requested to see these results they said they couldn't send it.
Awful company, awful business practice, awful people
Reviewer
seth
Location
Cardigan
Date
04/10/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
What a joke they are. You get 19mbits (as promised) for the first 6 months, then they gradually reduce your speed by 1mbit every month until you're down to 10mbits (hoping you don't notice). When you call them, they claim that it's the router, or the dsl filter or solar flares causing the speed drop, total lies. So after 3 wasted hours talking to them over 3 weeks, they finally decide that sending out a new router would "solve the issue". So the new router arrived and bingo the speed is back to 16mbits...but oh...here's the thing - it's also back up to 16mbits with the old router too. so they blamed the router and then quietly changed a server setting to give me back the 6 mbits they had taken away. Nefarious methods indeed!
Reviewer
Lowri Lambert
Location
Cardiff
Date
04/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a load and ****. Been on the phone for over an hour every day for the last week re poor phone line and even poorer internet. FINALLY on day 9 they have agreed to send an engineer out - Hooray. I have unplugged as suggested every day, plugged in a new router - they can’t seem to understand that an outside phone junction box hanging off the wall might be the culprit. Oh and yes I have to pay for an engineer. At least they’ll be local.
Reviewer
David
Location
Chelmsford
Date
04/10/2019
Comments:
Rubbish never got coneted yet they billed me for 145 then I rang them up loads of times even to cancel it which I done in the 30 days now I have changed provider but talk talk billed me 48 which I never had it contacted they were rude on the phone which was costing me more money from my mobile they said why didn't use the landline I said I told you that I've never been connected what a joke
Reviewer
Nina
Location
Manchester
Date
03/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
All customer services are offshore and are awful. The connections are really bad and it can take 40 mins+ to get even the simplest problem resolved, lord help you if there is anything seriously wrong.
if you value your sanity do not deal with this company.
Reviewer
MG
Location
London
Date
03/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Absolute **** show!! They sent someone 2 weeks after we made the request to establish a connection. So after 2 weeks of wait, the employee turned up without a router. He told us our old router should work so we dug up the old router only to find that it does not connect to the socket the employee set up!! After many complaints, we were told that we need a microfilter and that we had to wait for a few more days for it to be delivered. It has now been 3 weeks without wifi....
Reviewer
Georgia
Location
Sheffield
Date
03/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am absolutely furious with talktalk. Called up to cancel over a month ago and paid over the phone for cancellation fee because connection was absolutely abysmal. I have just been charged again!! I called up and apparently there was a systems error when I made my cancellation so it did not go through. Because I didn't receive a confirmation email of cancellation apparently it was my responsibility to chase this up. Completely ridiculous. Customer service is appalling. Do not use this company!!!!!
Reviewer
henry liew
Location
london
Date
03/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
awful
inconsistent connection internet would drop out at least once per week, poor customer service, unable to tell me before cancelling what charges i would be inuring
Reviewer
Marta
Location
london
Date
02/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Below zero!!! Horrible. Horrible. Also they tryna steal my money after 6 month I left the company.
I have spent 3 hours talking with an agent who cut off the conversation. keep receving emails regarding late payments that i have already paid.
DO NOT JOIN TALK TALK!!!
Reviewer
Laura
Location
Cardiff
Date
02/10/2019
Comments:
Internet has been intermittent for days probably due to a very unstable telephone box on the outside of the house. Even my telephone line is unclear. Been asked to switch off and on numerous times. Plugged in a new router, completed fourth line check to no avail. All I want is an engineer to fix the box yet I go round in circles. Leaving for another provider.
Reviewer
Matthew Wells
Location
Maerdy
Date
02/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Been with talk talk for 6 months, I've had to ring them at the end of each month spending hours on the phone trying to sort out the confusion with payment dates,they have disconnected my internet a number of times and they have charged me late payments fees without notifying me. NIGHTMARE!!
Reviewer
Manish
Location
London
Date
02/10/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Awful customer service. I wish I can give negative star. Don’t know how to behave and can’t give solution. So finally decided to say bye bye. Bye bye talktalk and will never use you again. You didn’t show any value to your loyal customer.
Reviewer
Mark
Location
Lincoln
Date
01/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Had the same problem cancelled phone made overuse of £8 and cancelled the phone now they piled me £34.50 saying the phone not cancelled told them the date we phone but there computer said no and they can’t listen to voice recording as the say they record only cancelled because we waited 6 weeks for the tv and internet to go on then they cancelled it and ask us to start again would never use talk talk again
Reviewer
Melissa
Location
Glasgow
Date
01/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely garbage of a company. Charged me two bills within one month and when I asked why, they insisted I took out a new package which I didn't. Had no email confirming this and when I wanted to cancel and switch provider they hung up on me.
Reviewer
Jane Church
Location
WIGSTON
Date
01/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Thankfully, with a £20 escape fee, I am finally changing providers. TalkTalk have been horrendous in terms of broadband speed and reliability - we cannot rely on a good connection. As an example, since Friday my speed has gone up and down from about 0.01 - 4mgb.
They have sent two letters offering better things but they can't seem to understand that we need consistent connection which they are unable to provide.
Apart from that, we have gone through two of their TV boxes, both of which fail to play consistently and service to streaming channels is obviously slow because of the slow connection.
If you can, avoid this company - it's just too much stress.
Reviewer
Marie
Location
York
Date
30/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
ABSOLUTELY AWFUL !!!! I've no idea what the broadband is like because 2 months ago the equipment was installed but we are yet to be connected. If you live in York please please please don't sign up. I've cancelled work today to wait in for an engineer who isn't coming. No courtesy phone call. I had to ring them to find out!!
Reviewer
John
Location
Norwich
Date
30/09/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have been with TalkTalk 3 times on and off over the years. I usually change suppliers on price and to keep them competitive!
This time the service and customer care has been great. At the start of the contract I had some issues with the speed but they promptly sent out an engineer who sorted it out. The broadband has been very reliable.
No complaints.
Reviewer
Frederick monk
Location
Leeds
Date
29/09/2019
Comments:
Absolutely diabolical service no internet since day of installation. 2 months of ringing up every day to complain just to be fobbed off. Take money out of your bank for services you don't have no TV package yet I was charged for one. Refuse to give you compensation even though they state its available when you have no internet connection. Refuse to let you speak to management. Can't even refund money your owed from them. Never ever would I recommend this company. Zero morals all about legalized theft from customers. Nothing good to say about them at all other than AVOID AVOID AVOID unless you enjoy been ripped off
Reviewer
Mattia
Location
Manchester
Date
26/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I’ve had so many bad experiences with their customer service. I got my line closed two times because of their mistakes, and both times I got charged for closing the line before the end of the contract. Now I have to pay a 120£ fine for breaking the contract terms, and yet I won’t be able to talk to them directly because if you wanna speak to an operator you need type your landline first, and guess what? Mine doesnt exist anymore because they accidentally closed it (I didnt ask for it).
Tried to have a few live chats with them and: the first time, after staying on a chat with them for 4 whole hours trying to explain the whole situation to a manager, they kept saying that they were sorry and understood my feelings, but didnt do anything to solve the problem; The second time, I ve chatted with some very silly girl, that being how frustrated i was kept answering to me like I was stupid and she didnt care at all.
Definitely not the kind of experience you expect to find when you call (english) customer service talking about your issues.
Broadband was fine , I never complained about it.
Reviewer
Chloe
Location
Truro cornwall
Date
25/09/2019
Comments:
The worst internet I have ever had ! They refuse to send engineers out to do the problems and spend hours on the phone to get nowhere and the problem never resolved!!
Reviewer
AndyJ
Location
Swansea
Date
25/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Just don't join TalkTalk. You can understand that sometimes companies make mistakes but the Customer Service is the worst!
Even if you have a simple issue or a query where you need to talk to someone, you'll just end up being passed from 1 department to another.
It seems that this is the job of the chat and call centre, keep passing you on until you get bored of asking for help.
I just asked for a copy of a bill from 14 months ago, spent 20 minutes on Chat, who then told me to phone customer services, spent another hour getting passed through departments until I got told that the only way I could have copies of these is to write to their compliance department for my privacy data and theses bills will be sent with all the data the company has under my name...this will take 10 weeks
Reviewer
Mel Foster
Location
Uttoxeter
Date
24/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The absolute worst internet provider. Problem after problem with them. Nothing more than liars and rip off merchants, no one seems to know what their job is or how the company operates, different stories from different people. Avoid like the plague. The worst customer service imaginable, terrible connection and speeds. One of the worst companies ive ever dealt with. Dont waste your time.
Reviewer
Alex
Location
St albans
Date
20/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please, if you value good customer service as well as your own time and sanity, do not give your business to talk talk. I joined them 6 months ago after 7 years with Sky, attracted by their almost too good to be true introductory prices (turns out they were!) and have had nothing but constant battles with them in that time due to the WiFi not working intermittently on a day to day basis. They suggested I pay more for their faster broadband but please note, this isn’t a speed issue I’ve been having, it’s a WiFi not working at all issue. They then offered to fix the fault over the phone, which worked for about a week before it broke again (I’ve done this around 6 times now). Finally they offered to send an engineer who was due to arrive today and guess what? He didn’t turn up. I’ve now been on the phone to them for an hour trying to cancel my contract without having to pay the cancellation fee given that they have broken the contract by not providing the service promised. No-one on the phone seems to be all that bothered and I’ve been told I’ll need to speak to 3 separate people in order to cancel the contract due to the structure of their organisation. I’m currently on hold waiting for the third and final person... who knows when they’ll answer. I can foresee an ongoing battle to waive the £51 cancellation fee but regardless, I will be cancelling with them today and I guess heading back to sky with my tail between my legs... if you’re considering them, my strong advice is to stop now. Sky/BT all the others probably have their faults too but at least they have some semblance of good customer service and in my experience, are willing to handle complaints quickly and efficiently. You won’t get that with Talk Talk.
Update: after 48 minutes they hung up on me. Called again to try to cancel and as I was being ‘transferred to a manager’ they hung up again. Interesting ploy to make it impossible for you to cancel. I guess I’ll just have to cancel the DD.
Reviewer
Paul
Location
Merseyside
Date
18/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service provider I have ever experienced.
Been a customer less than 5 months,
The initial connection was late and faulty, have to reset my router several times every week.
Had no Internet at all for two weeks in June, no automatic compensation, even though they are signed up to Ofcom compensation scheme.
Speed is no where near as fast as they quote.
I've spent literally hours on the phone with them, have been cut off several times.
Useless, hopeless, pathetic service and terrible, terrible customer service.
Reviewer
Ian
Location
London
Date
17/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
When things go wrong, very poor customer service. Intermittent broadband for 4 months. They promised to fix it and compensate me, no real passion to retain a loyal customer. So now moving to another supplier. I would not recommend talktalk.
Reviewer
Desi
Location
Aylesbury
Date
15/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I have ever dealt with. Customer service is not in the UK unlike what the adverts say, very rude people and you can't understand anything they say. We signed up 5 days ago and we are cancelling today and even that is a difficult task for them...We were mis sold the internet and tv package - internet speed slower than the minimum promised, tv signal is awful. We wanted to log a complaint but their system for complaints was down. We wanted to speak to a manager, the manager was away.
Stay away!
Reviewer
David HUBBARD
Location
Huddersfield
Date
12/09/2019
Comments:
Talk talk is the only company that charges you before they have even connected you they even get their debt collection firm involved .
Lovel are also an awful firm save your money for a firm that knows what they are doing.......?
Their reps even fill in the form with out asking you the question who doesn't want that
Reviewer
chloe mcneily
Location
glasgow
Date
12/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet is rubbish dont know how theyve still got people using theyre internet
Reviewer
Bernie
Location
Ayrshire
Date
11/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you could provide 0 stars I would have done so. What an organisation you agree to a new contract they don't deliver on it and then move you to a fall back rate without advising you. When you subsequently write to them they seem uncapable of reading the content of your correspondence and actually responding to your queries. I then tried writing to their CEO and the letter was answered again by the same individual who again didn't answer my queries but asked me call them only to have my call rejected as I am no longer a customer given I moved to another service provider.
Now writing to the regulator as it's a otal waste of time dealing with them when they fail to honour contract terms funny thing is they want to punish customers with penalties if they don't stick to the terms of their contract.
STAY WELL CLEAR
Reviewer
Daniela Goncalves
Location
United Kingdom
Date
11/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Trash! Run away from this service ! The Internet service is patchy , two laptops connected and it no longer works , if you have 10 minutes to spare every time you want to open a new page then this is the right service for you (spot the irony). Don’t recommend! They might be nice when you connect but it will be the only one, after that they hang up on you , ignore the email and every other rude attitude you can imagine.
Reviewer
Glyn
Location
Carnforth
Date
10/09/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Speed and reliability are not too bad BUT the customer service is absolutely diabolical. Worldwide call centres and the people you speak to have no interest in what you, the customer, wants unless it involves you giving them more money. They can be quite rude and sharp with you and half the time could not comprehend what I was after. Absolute wast of time.
Reviewer
Gregg Dillon
Location
Hampshire
Date
10/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible Service - Do not use Talk Talk. End of story.....
Reviewer
SoFedUp
Location
capital
Date
09/09/2019
Comments:
We are the cheapest. We promise to never raise your prices. This is true. What they don't reveal in the sales pitch is that the call when they sign you up is the only nice call you will have with them, the only one from a UK call centre. Every other interaction with them us to people all over the world that do not listen to you, that cut you off and the internet is patchy at best, And this is what they call faster fibre, what fibre are you using? Cotton?
I dislike them with every fibre (get it) of my being. I ordered from them and I have been getting buffering when trying to stream. yes there was a time when that was normal and we just took it but it's 2019! So after 5 days of this I say I want to cancel and they say my cooling off period ended before I even got connected as it was so far in the future. So how can I know if I do want to stay??? You see how they trick you. We cant connect you for 3 weeks but you only have 2 weeks to decide if we're any good. Avoid! Walk walk away. If I can save just one customer from this misery I am currently battling, my work is done. Please spread the word!
Reviewer
nick
Location
lowestoft
Date
09/09/2019
Comments:
At first all seemed ok for 6 months,then speed slowed down so much not able to use laptop or phone on wifi at same time.have had 2 engineers out new modem new master sockets and wifi booster sent and still no better.the staff on chat go through the same messages every time and not very helpful. called up to cancel and I still have to pay cancel my contract even though its been on going for over a month. even had the cheek to say let us try and fix the problem within 30 days to leave contract free of charge. what makes them think they can fix the problem? now when not before. Do not use this company. I am now going to try bt or use a wifi hub from 3 gotta be better can not be any worse than these cowboys.
Reviewer
James
Location
Hastings, East Sussex
Date
07/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful Broadband service. Connection keeps dropping and customer services are totally useless.
Reviewer
Jennie
Location
Dronfield
Date
06/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish. Customer service appalling.
Reviewer
Anthony
Location
Hastings, East Sussex
Date
06/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute Rubbish Service. Broadband keeps dropping and customer services are a useless waste of time.
Reviewer
jonny
Location
london
Date
02/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THE Worst broadband we've had - coupled with appalling and tedious customer service - i cannot wait to switch to a new provider and will never use this company again.
Reviewer
Star
Location
London
Date
01/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Folks, don't get TalkTalk, they are worse than appalling. Currently I have no connection at all, an engineer was supposed to contact, none has, still waiting.
From the moment of installation it has been a complete nightmare. The left hand doesn't know what the right hand is doing. Customer service is so bad it's funny - almost. It's like Groundhog Day on bad psychedelics.
I made a mistake subscribing to them, and will be cancelling my contract this week. Don't make the same mistake I did. Stay away from TalkTalk, you won't regret it.
Reviewer
Veronica
Location
Cambridge
Date
01/09/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
If customers use the community forums, problems are sorted out far more quickly. There are a few TT professionals on there, who do their very best, plus you get useful peer support and advice. For that reason I am giving them 4 stars.
Not so good Broadband speed. Just about OK at c 10mbps, but years ago they managed much better than this on "Simply Broadband". The current "Fast" version has probably been downgraded to help push customers into taking out the Fibre options. More noticeable connection loss in recent months too, despite a new router.
A tendency to change terms of service unilaterally, without warning, and watch out for the boost elements of the contract NOT being fixed, despite superficial headline descriptions. Only the Broadband and line rental get fixed.
Boosts carry a 1 month minimum commitment or you will have to pay extra for breaking the minimum term.
Reviewer
Veronica
Location
Cambridge
Date
01/09/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
If customers use the community forums, problems are sorted out far more quickly. There are a few TT professionals on there, who do their very best, plus you get useful peer support and advice. For that reason I am giving them 4 stars.
Not so good Broadband speed. Just about OK at c 10mbps, but years ago they managed much better than this on "Simply Broadband". The current "Fast" version has probably been downgraded to help push customers into taking out the Fibre options. More noticeable connection loss in recent months too, despite a new router.
A tendency to change terms of service unilaterally, without warning, and watch out for the boost elements of the contract NOT being fixed, despite superficial headline descriptions. Only the Broadband and line rental get fixed.
Boosts carry a 1 month minimum commitment or you will have to pay extra for breaking the minimum term.
Reviewer
Z
Location
Surrey
Date
31/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
speeds are a scam!! Frustrating customer service
Terrible customer service I was emailed in July saying I wasn’t getting speeds I payed for. After two engineers vists they couldn’t resolve problem customer service tried have you switched it on and off again? Shall we send another engineer? Each call taking at least 40mins of my life to get no where. I leave yesterday to go to BT miraculously they fixed the issue (very suspicious are they limiting customers speeds even though they pay extra for fibre?) after I confirmed I was leaving the speed dropped off again so it’s quite clear where the issue lay and the 2 engineers vists where a waste of time I was a loyal customer for 5 years I would never use these scam artists again as it’s clear they limit the speeds also I was not offered compensation despite paying for service not received
Reviewer
padkoos
Location
leeds
Date
31/08/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
over 2 10 day periods I received on my superfast broadband less than 5mbps instead of the 20 to 35 mbps as promised
both times talktalk admitted liability but were reluctant to compensate
first time I received £38 and for the same thing the second time £3 !!!!
intermittent loss of service is a regular thing and trying to get sense from their asian call center is a waste of time
Reviewer
James
Location
Date
29/08/2019
Ratings
Customer Service
3.00 stars
Comments:
TalkTalk is THE worst internet provider. Slow, unreliable connection that disconnects all the time. Don’t know how they are still in business with abysmal service
Reviewer
Dave
Location
Manchester
Date
29/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The worst customer service I've ever had.
Promised a 12 month contract for £24.00 per month.
Been charged £38.50 every month, spent over 11 hours on the phone with talk talk across 7 calls in my first month with them.
I am not 3 months into the contract and it is still not sorted.
Couldn't give a worse review of the customer service and situation.
Reviewer
Marwan
Location
Manchester
Date
28/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst company ever in terms of customer service, bills, prices and broadband network service.
never ever will I recommend or use again.
Reviewer
Michael
Location
Edinburgh
Date
28/08/2019
Comments:
Big problems with connections ,very very slow internet,but the worths of all custumer service. The minimum speed they promise is 10mb I had about 2mb!!!!! They said that to fix it ,it will take 30 days but I still have to pay for that superrrr slow internet...
Reviewer
Mark
Location
Date
26/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst customer service I've come across. At least use people that can understand you and resolve issues. Stay away....
Reviewer
Lorie
Location
Reading
Date
24/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Why is this business allowed to continue. An eighteen month contract resulted in 11months without broadband and three months without a a phone line. Brainless moron call centre no help. Any sane government would close this business immediately.
Reviewer
Mr Harrison
Location
Burton On Trent
Date
23/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely nightmare customer service if you want to cancel mess you around so much and lie about package speeds Mbps I'd say avoid at all costs call center mess you around and keep you on the phone an eternity in the hope you hang up 41 mins on hold to cancel. 2 mins to join. Tells me everything
Reviewer
Sultana
Location
Birmingham
Date
23/08/2019
Ratings
Customer Service
2.00 stars
Speed
2.00 stars
Comments:
I am unhappy at all with their service. My broad band keeps cutting off and I have to change to my mobile data most of the time when I am planning to do something important like paying my bills online because I am worried that the connection will stop half way through the process and I have to repeated it again.I keep complaining about it and when ever I chat or call the same check and the same procedure but no difference. The broad band start to work ok for few days and the same problem starts again.
When I chat with the agent they keep advertising about another expensive broad band option which is I am not interested in.
I am planning to leave them.
Reviewer
Peter thomas
Location
London
Date
22/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have my mum moved in with me because she has dementia, i tried to cancel her contract but was met with a complete bunch of idiots, its all very well having people in India dealing with British problems but they dont understand a word your saying and certainly dont understand what dementia is ,even though i explained everything they still wanted to speak to my mum and call the house that is empty with no phone ?? unbelievable, complete morons
Reviewer
David
Location
Newcastle Upon tyne
Date
22/08/2019
Comments:
DO NOT SIGN UP.... TALKTALK
I'd suggest anyone who wants broadband and a decent service to stay away you will get nothing but brickwalls in your way, I am still fighting with talktalk for compensation which for those who don't know majority of broadband services offered these company have signed up for a AUTOMATIC COMPENSATION SCHEME which means if you are receiving less or no broadband speed that you sifned up for your entitled to £8per day, TALKTALK won't tell you this, you ask TALKTALK for compensation they change the conversation, TALKTALK advisors are overseas and this is just another hurdle trying to get information, with regards to INFORMATION you will get told one thing and then ve told another from someobe else. All in all I've now had to request a DEADLOCK LETTER, MY COMPLAINT TO BE FORWARDED TO THE CEO, I also need to wait 4 more weeks to open a complaint to a independent company cifas or someone like this as I DINT TRUST TALKTALK, and feel its the only way to get closure, BEWARE STAY AWAY, it's still on going as I write this, the complaint was opened 24/7/2019, problem still not rectified, I am drained, I have No energy now and this is probably there tactics, I've also found out you can ask or request to speak a ENGLISH ADVISOR, IN ENGLAND and I suggest do it, but first things first just DONT SIGN UP, SIMPLE you only get what you pay for.
Reviewer
David McKee
Location
Glasgow
Date
22/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just noticed this morning in the press talk talk is one of the worst providers for customer service in the UK and i can see why. I pay £18.95 for broadbanf that is terrible i have to reboot every night 3-4 times. I dont download anything I only use the internet and facebook only 2 of us in the house doing the same. tried asking for fibre but the price is more than i can get with other providers. Not great service after been with them for several years just have to bite the bullet and see the last 4 months of contract out and move to new provier talktalks loss
Reviewer
Demi Carter
Location
Northamptonshire
Date
22/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ridiculous. Engineer supposedly set up our wifi yesterday after we waited 2 weeks for it to be set up. Didn't check it properly and we have no broadband. I called yesterday and the lady on the phone said its because it takes 24 hours for it to work. When I questioned it she shouted at me and told me the tech team would tell me no different. Well I spoke to the tech team and she was wrong, apparently there was issues and it should have been working by midnight last night...It wasnt. Called again today and the tech guy said he couldn't get anyone out to me for another week. I said I did not wish to pay for anything until it was all set up and I was receiving their services and he said that wasn't possible, but they MIGHT offer compensation after the engineer comes out. I filed an official complaint, the talktalk manager spoke to me with a cold tone of voice. As a new customer, I definitely do not feel valued. Worst part of it all is calling and speaking to the machine, as you have to call about 10 times to find the right option to get through to an actual person. Very stressful experience leaving me feeling very tearful now. Think I'm going to shop around and see if another broadband provider will be willing to help me out sooner.
Reviewer
David
Location
North
Date
21/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I worked for this terrible business and they resell virgins backhaul and bts its cheap and after sacking off uk tech team's to overseas they got a lot worse I hope they go bust
Reviewer
Jamie
Location
Greenock
Date
18/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since making the bad decision of moving to Talk Talk, our internet has been extremely slow and cuts out. Download speeds have been 1mb.
Customer Service AWFUL. they sent us two replacement routers which did absolutely nothing to help the situation, and on my last attempt they wanted to send another! They then told me the reason it was slow is that I have to upgrade and pay more for their premium broadband?!?!?! Absolutely no way.
Since cancelling they have been calling on a daily basis - but absolutely nothing would want me to switch back to Talk Talk, even if they offered me free broadband!
Reviewer
Richard
Location
Glasgow
Date
18/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speeds lower than promised. When you call they do a test!! Say everything is ok and ask if anything else they can do lol. When you do a speed test on there website they say you are getting the speeds you signed up for even though it is 10mbps average below. I would imagine there is alot of horses outside there call centre as they are truly 100% cowboys. Have a nice day.
Reviewer
Gabriel
Location
Ilford
Date
18/08/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
TalkTalk sells a big lie right from the start. Stating you get 67MB unlimited fiber for 25£ pcm. As soon as it came online my speed was 30MB. I have contacted talktalk several (more than 3) times to complain about the fact that this company is charging me 25£ pcm and doesn't give me the promised speed. After checks that they've asked me to do, I had to book an engineer to come for a house visit. The engineer came and mounted some new sockets, but told me straight in the face "you will never get that speed that they've promised you, cause the maximum speed you can have in your area here is 40MB". Sadly because there is no Virgin Media in the area where I live I had to stick with this crappy talk talk internet. Just to mention, my speed has never been higher than 35MB (and I have more than 6 months now with them). I wouldn't recommend this company for someone who needs proper internet speeds. This is just surfing internet, if you need internet for gaming/streaming there is nothing like Virgin Media (especially with the new 350MB fiber now), too bad they're not in my area.
Reviewer
Katarzyna
Location
Brentwood
Date
16/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For the customer service and one of the managers name Angela I would give total of big fat 0, no customer service qualities at all, if you don't like your job don't do it. I have chosen the provided by talk talk automated payment over the phone. From over a year I have been raising a complaint that the automated line reads all the numbers but not the numbers on my card, I have been raising the payment issue every month at the end I've been told I should choose a direct debit! Why? I don't have to if there are other options available. YOU! as a provider should fix the problem. Because of this issues I have been paying charges,oh how lovely for this company that the automated payment works with an extra charges, no problem with paying them!!! I will be changing the provider, but I will not leave without the COMPENSATION!!! ENOUGH!
Reviewer
KATRINA MACLEAN
Location
BANNOCKBURN
Date
16/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
You guys are lucky that I am giving you a '1' when you deserve zero. Why should I have to write to you via the postal system or even phone you when this is an issue regarding absolutely woeful internet access/speed. How ridiculous is the fact that I cannot use a simple email method considering I am paying a lot of money to have internet access via your company. It's a bit like being asked to send a message via carrier pigeon during the 2nd world war when phone, radio and morse code were the norm. Come on, do something.
Reviewer
Lucia Hodges
Location
London
Date
15/08/2019
Ratings
Satisfaction
1.00 stars
Comments:
After six weeks dreaded callsafe is not removed, increase on a bill £2 monthly is not removed despite I was assured increase want HAPPEN.I have asked for adding my husband name as a account owner and no form was send. Better still my request was mixed with obtaining power of attorney! Disgusting service and lengthy calls from my site!!!!!!!!!!!
Reviewer
Dave
Location
Linconln
Date
14/08/2019
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Worse customer service I have ever encountered. Could not even complete a cancellation order. Highly not recommended. Very unhappy customer. Glad I left them.
Reviewer
John Wastnage
Location
London
Date
14/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Engineer visited and told me that he would be unable to complete installation and that TalkTalk would contact me. Received an email from TalkTalk to say that there would be a delay. I waited.. and waited.. and waited.. then eventually called them. They told me that my service was already active and that they had already been charging me. I asked for a refund of the charges prior to the call and they refused even though I hadn't been using their service and they hadn't told me my service was active.
Reviewer
Edward Salt
Location
Bognor Regis
Date
14/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk has to be the worst internet provider..
My internet goes off every time it rains...
I have to go through toe same old thing every time I call them, nothing changes... call them , speak to someone who can’t speak English properly, very hard to understand, but always very polite...can’t wait for contact to finish.....
Reviewer
malcom mchale
Location
Coventry
Date
14/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
why did my broadband go from £19.00 to £20.32 to £32.00 when they tell you the price wont go up while in contract,is this a scam
Reviewer
Unknown
Location
Manchester
Date
14/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company and all its staff are all fraudster. They expect u to pay for months of service they never provided you. With most of the staff are all criminals. I would never suggest any body to use talk talk. Please I beg you guys. This company is terrible.
Reviewer
Ruth
Location
London
Date
13/08/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Despite the horrific reviews, we had to choose Talktalk as no other provider served in our area. We have been consistently impressed with the customer service we have received and can only deduce that they have upped their game. The setup was extremely quick and efficient, the broadband has only gone once in six months and they fixed it within an hour, and their online Live Chat function is brilliant and run by people that know what they're doing. We understand they have a reputation for poor customer service and reliability but, unless we've been extraordinary lucky with our engineers and agents, we are fairly sure they've made some big changes for the better.
Reviewer
Ben
Location
Kent
Date
11/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you have reliable broadband, keep it, do not join Talktalk, Internet connection stops, starts, stops, starts and then stops for 2days,spend an hour to Talktalk India who say no fault on line, engineer changed adsl socket, fixed for a week now back to no connection, connected, not connected same recurring problem etc, this with a wired connection and speed halved. Cannot shop online as Internet will cut out at any point. Just awful
Please don't join a Talktalk contract.
Reviewer
Naser
Location
Leicester
Date
10/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only one week was enough for me to switch from TalkTalk to another provider, as my first week was with no internet and they took 4 days to fix the problem. After few days only the internet start to be bad again. I don’t know if this company will last even. It is better to pay more so you can have internet than paying cheaper and stay with rubbish internet “ this is my advice”
Reviewer
Rik
Location
South
Date
10/08/2019
Comments:
Broadband continually cuts out, had a new socket fitted, new router, engineer reset system which recovered my speed. 1 week later- broadband continually cuts out blah blah, spend yet another hour on phone while they say no fault- just utter rubbish.
Reviewer
Rex Stenner
Location
Worcester
Date
09/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
As far as I am concerned, the overall broadband experience from Talk Talk was no better or worse than any other provider, but what sets them apart is absolutely shocking customer service.
I looked to move, called CS and they opened a case to see if they could provide... wait a call back. They call off a 0800 number to the number you logged (after going through security) and ask you to go through security questions. Yes they advise a call is due in a window, but I will never answer a security question on an inbound call. You then get a text saying you were ‘unavailable’ and they will try again. Same drill.
You call them back answer security and get told ‘we’ll log a case’! Finally get through to find out they can’t supply to new address (had already moved) so I have to terminate, pay early leave fee (understand) pay notice (understand) but not from the date of the original call (miffed) and also I am liable for any costs incurred in the next 30 days !!
Oh yes and with various lengthy holds that was 50 minutes of my life I’ll not get back.
Talk Talk their CS can do, but satisfaction from a call ??
Avoid them is my advice
Reviewer
Steph
Location
Date
09/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would never recommend.
I would never recommend.
Given an activation date for a house move that could logistically never happen (wasn't told this at time) in order to get me to stay with them, given a new better price for the package (still being billed for the old price 2x as much!), informed by them that I have an unstable connection leading to a download speed of 10mbps (AWFUL!) but then they won't arrange for an engineer to come and solve it unless it is at my cost. Won't upgrade my router despite apparently being a faster fibre customer. Can't get help, can't even get a connection most of the time. Call centre isn't based in England so noone actually understands your problem. Raised a complaint to the CEOs office and was told I'd get a response - never did. This company DO NOT care about customers. Give your money to someone else. ANYONE else would be better.
Reviewer
Miss S
Location
Manchester
Date
09/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking! We have not had the promised speed since day 1! When called for an enginerr (the first 3 times) they never sent one. When I escalated to a manager they were just as useless. A month later and still no engineer which means we are still at a low speed. They don't work together in the complaints team, they make you go through the whole process again (I have had the same conversation 10 times) without any resolution. DISGUSTING SERVICE.
Reviewer
Jessica
Location
Nottingham
Date
08/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst customer service I have experienced was promised a call back in 5 minutes with an update and had to wait over 3 hours for the call. I was passed round 8 colleagues which were not communicating to each other so had to give all my details over again and weren’t listening to my queries or concerns. And was told they couldn’t help me after being on the phone for over an hour. When I was called back over 3 hours later to get a quote for setting up and the different packages I was told to ring someone else they couldn’t put me through and then after another hour on the phone wanted to take my bank details when I said I didn’t want to go ahead without speaking to my partner who has gone out for the evening and am unable to get in contact with due to poor signal.
I was told no payment would be taken and said my only available day is the 23rd as that is when my current package expires. They agreed at the beginning of the call that was no problem yet on the email I subsequently received with the quote on it was the 27th and the quote on the email was much higher than what was agreed on the call and was not including the add ons I had requested.
I tried calling back immediately and was told they can’t help me, I have to wait until tomorrow. When we confirmed all the dates and said I’m not available tomorrow as I am at work and you have already wasted hours of my time on my day off.
I
Stay well clear of TalkTalk absolutely appalling service I would recommend BT much better customer service.
Reviewer
Barrie
Location
Prestonpans
Date
08/08/2019
Comments:
Absolute shambles of a company and the Customer service is appalling! This is an internet service provider who seems to struggle to provide internet.
We recently moved and phoned talk talk to see about joining them after a neighbour had recommended them. Said neighbour had a fibre package which we were after. We were told there would no issues with our fibre order and that it would be installed at theirs and our earliest convenience (approx 2 weeks later). All good so far. The day before they were due to attend they phoned and cancelled the engineer appointment saying their was a problem with the line and openreach would have to attend. We then had to wait 3 weeks for an openreach engineer to turn up. He arrived believing he was here to install our fibre and wasnt made aware it was to repair the line. He wasn't able to repair the fault due to not having the correct equipment. The fault in the line was the copper wiring for the fibre at the exchange. We then had to wait another week for another openreach engineer to attend. This engineer was able to repair the fault and install my router etc. My internet wasnt on at this point though and after a phone call with talk talk customer services I was advised my order had been cancelled due to a "techinal error". Just a fancy way of saying someone in the office had cocked up! I was then told I would have to reorder everything and start again which would mean waiting another 2 weeks (at least) for an engineer to attend. At this point I had already been waiting 6 weeks. I requested to file a complaint with their complaints manager. I was eventually passed through to her and after speaking with her for 5 mins she had assured me my internet would be active by the next day and she didn't understand why the last agent had told me my order had been cancelled. I was happy with this believing I would finally be getting internet but of course this wasnt case. The next day came and my internet still wasnt connected. I phoned talk talk very frustrated at this point for another agent to tell me my order had in fact been cancelled! They advised theres nothing they can do and must follow normal procedures which would mean waiting 2 weeks for an engineer again to activate my internet. I advised I had an engineer yesterday who repaired the line and connected me up and that I also had my router so I didn't understand why they couldnt just switch me on. I was told this couldnt happen as they must follow the normal procedure. I demanded to speak to a manager and was eventually passed through to one. This manager then told me she wasnt allowed access to certain parts of my account to answer my questions so swiftly got told to put me through to a manager who actually can. Over an hour on the phone by this point I finally got through to a manager who could go into further details about my order. They advised they cancelled my order because of the repair to the phone line needing done. I asked why cancel and not just postpone my go live date to which they never had an answer to. I then asked why it has took 4 weeks, 2 engineer visits, repairing the fault and sending out my router to my address before they realised my order had been cancelled to which they also couldnt give me a valid answer. I was then passed back to an agent who told me they have just noticed fibre isnt available in my street. This is of course an absolute lie. As I said at the start my neighbour has a talk talk fibre package and just to be sure I checked with BT if I could get fibre and they advised me yes. The agent then told me it was just my property on the street that fibre wasnt available in. Yeah ok then why did the engineer repair the fibre line and tell me everything was good to go? Talk talk clearly just couldnt be bothered with the hassle any longer and asked me to cancel my contract. They never even asked whether I may think about downgrading to normal broadband they just wanted rid of me. So even if it were true and I couldnt get fibre in my street they just wanted me gone and again if it were true this has taken talk talk 6 weeks, 2 engineer visits and many phone calls for them to realise fibre isnt available but like I say it's a lie. I will now be joining BT but of course have wasted 6 weeks of my time on talk talk! Avoid them go with anyone else!
Reviewer
Rob
Location
Manchester
Date
08/08/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
When it works it can be great but constantly have issues with connection, sneakily put the monthly payments up without telling you so only noticed when I checked my bank statements, not happy with the overall service
Reviewer
Anonymous
Location
Date
07/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Nothing can describe my disappointment and anger from my experience with using talk talk I honestly hate how the connection is at a minimum state whenever I use it I download things at 1mb/s when it is ment to do 30mb/s. Also I like to play a lot of game so I need to use internet to play online however whenever I go online I can get kick out of the game because I have lost connection. Although ethernet is an alternative I don't want to have wires to connect everything together also the bad internet isn't just on my phone or console it's even bad on my laptop which I use next to the router this frustration is what led me to make this review.
I would recommend to next buy or consider. Better service provider are out there that just charge a little more.
Reviewer
John kennedy
Location
Glasgow
Date
07/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet cuts out atleast 3 times a day. The smallest amount of rain cuts it out for 30 minutes atleast STAY AWAY
Reviewer
Sortit77
Location
Bucks and Beds
Date
05/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
A very bad service, being a new customer and only the second month in and told I would not be charged for an engineer, then told to pay nearly £90. Spoke to a lady (helpful) a case was opened and then I asked to be put through to the collections department, the guy I spoke to said it would be put on hold until dispute was sorted. Well, they still tried to take the money out of my account and wait for it, the guy I was speaking to decided to yawn away like I was boring him. What sort of customer service was that? But the call is recorded so I have proof, so Jo Page what is going on with your team?? Talk Talk may be cheap but you cannot have so many customers with the same problem all the time, and I know you do, it all starts with management. Cheap does not always mean better sometimes and I was warned not to use Talk Talk because of what would happen, and they were right....smh....I have the proof of being told certain things, Just cancel my subscription, Talk Talk are not the best and just give stress.
Reviewer
Prav
Location
Purley
Date
04/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I highly recommend you don't buy Talk Talk.
The broadband speeds are horrendously slow and the internet decides to stop working at least once a day. The worst thing is that there are much better packages for the same cost.
NEVER BUY
Reviewer
Yvonne Ford
Location
Brighton
Date
03/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cannot tell you enough how awful the recent experience ive had with talk talk has been.
The story is a long one but briefly I wasnt able to use the tv service as signal so bad...they couldnt EVER talk to me as systems are always down....they dont listen to what you say and ask the same questions..cancelled my service then restarted it without me saying...list goes on. Please save yourself the frustration and upset.
UPDATE FOLLOWING REPLY FROM TALK TALK
I did contact the tech team mon many occasions but the wifi just wasnt enough to run the tv service at same time as laptops and phones so it kept freezing. They could not change this.
Recently I went online to change address for moving house and the system wasnt working so I was told to chat. I tried to do so 4 times but 3 times the system was down and twice I was promised a call back which never happened after phoning.
I was moving so gave up and went with another provider. Tried to call and cancel but system down. Eventually got to chat and was told i didnt need to cancel as it was already cancelled as new tenants provider had contacted. Then recieved email saying welcome to talk talk in your new home...hadnt even asked for it. Messaged again system down. Then got letter saying goodbye and i have to pay 89 pound to get out of contract..which i disputed as Id tried to transfer service. Was told by new provider that my phone number wasnt even registered at my property so couldnt transfer it. Then after moving the new tennants cant connect as my service is still live! Tried to chat again today and guess what? Systems are down.
Its just been awful...frustrating and upsetting when already trying to move house. Wouldnt mind so much if the wifi quality had been good to start with.. more detail now given thank you x
Reviewer
MR C PINEDA
Location
High Wycombe
Date
03/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute disgraceful. ******* awful!! overall service and customer service.
I ordered my package with talk talk. I Was told I would receive my box before the 2nd aug 2019 and to plug it in and set it up. I Was told on the phone that an engineer would come to make sure everything is fitted and running smoothly. But as I was at work on the date. They said not to worry as the engineer can switch on everything from outside the property. Then I received a confirmation text from the engineer on the 2nd saying it's all up and running and that I'm active. I get home from work and the box/router is still flashing Amber. The engineer did not come to the address nor did they turn anything on. I got on live chat to Mary. After an hour of apparent running tests for my line she asked me to get a screw driver and take off the face of the master socket and start fiddling inside. She stated this is necessary to all customers as a second test! I declined as my hands and knees are not good at the moment. But I didn't tell them that. She persisted and I declined. She then could do nothing for me. Conversation ended! I phoned talk talk customer services the next day to get further help to switch my broad band on. The customer service assistant Phil told me to do exactly the same thing after half an hour if checks on the phone. I said I was at work but unwilling to go and do d.I.y on phone sockets at my property as that's not what i signed up for. They refuse to send an engineer to my property to switch on my Internet for me because I was unwilling to do this with the phone sockets myself. They said this is apart of the checks. I declined and said no I'm not doing that. If you want me to stay a customer with talk talk please send an engineer to set up my broad band to my address That's all I'm asking and I'll stay a customer with talk talk. To which they declined. And so I've gone through cancellation of the whole package. What an ordeal! I cannot believe this ******** disgraceful experience of trying to get Internet from talk talk. Never ever ever again! Mr C Pineda from Wycombe.
Reviewer
Jodie
Location
Date
02/08/2019
Comments:
Talk Talk consistently fail to provide the service that they guarantee.
Their reputation for being a poor broadband provider is well deserved.
They are only interested in money, they are not interested in providing the service that they guarantee or in fixing the issues that regularly arise with their service.
They are reluctant to send out an engineer to fix any faults- I was advised that I would be charged £40 for an engineer to be called out to resolve an issue that I hadn't caused.
I insisted that I wanted to leave Talk Talk and I was advised that I would be charged £40 for the early termination of my contract.
After spending an hour on the phone, being transferred from department to department and being put on hold, a manager finally agreed to send out an engineer free of charge.
The engineer failed to fully resolve the issue and I have another engineer visit booked for next week.
Please seriously reconsider if you are considering joining Talk Talk.
As almost every reviewer here has said, they are a very poor company.
Reviewer
Rossano Pozzo
Location
Sleaford
Date
02/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute disaster.
I ordered the new line to replace SKY because I needed the fixed IP. After about 10 days the technician arrived, they forced me to put a new line but, after 4 days, it never worked.
The technician who came for the installation was completely incapable and rude and unprepared.
After dozens of phone calls I asked for the cancellation and they had the courage to ask me for money! Absurd!
Furthermore, I can no longer reconnect to SKY!
Please listen to me stay away from TALKTALK!
Reviewer
Joe
Location
Eastbourne
Date
02/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In only one year I have had 3 different routers from TALK TALK, connection constantly drops. Was meant to have an engineer today, which never turned up. I was then advised the next appointment is in a weeks time, no apology from customer service. Shocking Service and reliability!! it's 2019 and their flagship router can't even handle 2 xbox ones running at the same time. pay the extra and go with BT - never had a problem with them, connection always stable. You really do pay for what you get. STAY AWAY FROM TALK TALK!!
Reviewer
Jenny Collett
Location
Oxford
Date
01/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Avoid TalkTalk at all cost. Notified them we were changing provider, but I am still being billed by TalkTalk for services we are no longer receiving from them: phone and broadband. Spoken to 4 different advisers in as many days, they deny having received our notification to cancel, even though we were issued with a new phone number at the end of June by our new provider.
Reviewer
Sebastian
Location
London
Date
31/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Trust me: Do NOT use TalkTalk. Very poor service. Very poor customer service. Very impolite staff.
We just moved to the UK and didn't know how awful TalkTalk is. We ordered an Internet package, and TalkTalk told us that we need to wait almost 3 weeks to have the engineer at our house. ThalkTalk set the appointment at 1 pm to 6pm on a day, for 3 weeks later, and we were told that we need to stay home because the engineer would come here to sort out the internet. They said that the procedure would take about an hour. Therefore, I did not go to work and staid home on that day. I received a message at 11:41 saying: "Your engineer is on the way, so please don't go anywhere. Your service will be up and running soon.". This message included a mobile number. I stayed home, but nobody showed up. At almost 4pm, I sent a message to phone number to let them know that I were looking forward to seeing the engineer. But they didn't answer. I called the mobile number several times, but they didn't answer. Afterwards, I called the phone number that I found on the website of TalkTalk. They said that I need to wait. The time was almost 5pm.
This time, I went to the website of TalkTalk and made conversations on the chat. They assured me that I need to stay home because it was not still 6 pm. I staid home, but nobody showed up. I again made a conversation on the chat, and the person said that I need to wait again and call them in one hour. I asked the manager's direct phone number, but she didn't answer the right number. They gave me a regular phone number. I called the phone number after 6 pm, and the person answered me that their system is not working, and I need to call them in two or three hours in order to say what is going on. Then, I asked her to connect me to the manager, and she did. But, nobody answered. Again I called, but nobody answered me the right information. They just said to me that their system is not working and they cannot connect me to the manager, and they cannot answer me why nobody showed up. Very rude, very impolite customer support without any help.
I didn't go to work for nothing, and I had not eaten anything because I have had to stay home with a lot of pressure. Can you imagine that such rude persons didn't care about anything just money.
I really need to know, why they asked me to stay home, because they wanted to set up the internet. Why they sent me message to stay home? Why nobody came to my home to set up the internet? Why they don't answer me what is going on? Why they are such rude?
Afterwards, I found the email address of their CEO, and contacted them. The day after, they sent the engineer. He came here and said that the Internet will be OK in 10 minutes and immediately went out without any explanation. I staid two days and the Internet was not connected, calling them several times. TalkTalk does not care about you, they just care about the money.
I cancelled my contract with TalkTalk. I then ordered Virgin Media. Such nice Virgin Media. Very good service, polite and supportive staff working in Virgin Media.
Reviewer
Nina
Location
Manchester
Date
31/07/2019
Comments:
I wich i could give 1 star. Really avoid don't use them. We canceld direct with them after 1 month. Internet broke down every few days. And customers or technical support is extremely useless. Every time they said we don't see anything wrong it should work! Or they say its normal because your internet connection is new it needs few weeks to get the highst speed!!! That was most nonsense thing i have ever heared. Never heard that or had that from any provider before. And they speek extremely bad English i couldn't understand so much when i had them on the line. Back to my previous internet provider.
Reviewer
Kevin
Location
London
Date
30/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Worst company ever... I got broadband with them over a month ago and since I got it is just issue after issue. It seems like the internet only works whenever it wants to work, as for the whole month it might work today and tomorrow stop working so since I got it I’ve been having to call nearly every 3 days to get then internet back working. Last week it wasn’t working for the whole week, I called three times and every time they told me to wait up to 72hrs and the last time it did start working. It started working yesterday and it is back down again. They did compensate me with £30 but I don’t care about the money I just want my internet to work and with this company it’s clearly going to be hard to get what you pay for.
Reviewer
kelly
Location
barnsley
Date
30/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never had to speak with anyone at TT so can't really review to CS. The rest scores all 1 star, it's slow and drives me crazy
Reviewer
Adam Ashley
Location
Sutton in Ashfield
Date
30/07/2019
Ratings
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Had great service up until trying to cancel, lying about cancelations, placing me on hold for an age in the hope I would give up trying to cancel. Taking all my details only to pass me on to someone else and say they can't do my request after spending 10 minutes discussing my cancellation etc.
Won't be recommending these again
Reviewer
Sam
Location
London
Date
30/07/2019
Ratings
Speed
3.00 stars
Reliability
2.00 stars
Comments:
One of the most incompetent and inept organisations I have ever dealt with. Completely incapable of delivering a consistent quality of customer service.
Reviewer
Natalie
Location
Parkes
Date
29/07/2019
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Talk talk fibre is excellent, never had a problem and at just £22.50 a month excellent value too.
Reviewer
Neil Stephen
Location
Leeds
Date
29/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
TalkTalk is not trustworthy at all, they say they will send an engineer out without sending one at all. Wouldn't recommend anyone to buy from TalkTalk!
Reviewer
Jonathon
Location
London Sutton
Date
29/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If there was a zero star I would have selected zero. 3 days in, I had intermittent connection drops every 15-30 minutes and on the 3rd day, no connection. Customer Services/Technical are offshore in South Africa who are completely USELESS. Try another ISP. I opted back for Sky I have been with for 10 years.
Reviewer
Stephanie
Location
London
Date
29/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling - connection did not meet anywhere near the guaranteed amount, struggled with them for over 2 months to try and get it fixed (with TalkTalk repeatedly just shunting me from department to department). Multiple occasions of where they did not turn up to scheduled calls that I had cancelled on paid work for; generally incredibly unhelpful and useless customer service. They technically owe me over 400 pounds under the Automatic Compensation scheme - quite sure I will not be seeing any of that!
Reviewer
John
Location
Edgware
Date
29/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
An absolute non customer focused company, that provides an absolute joke of a service, have been waiting for 2 weeks for line to be connected!!!!
Reviewer
Darren
Location
Bolton
Date
27/07/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I’ve been with talk talk broadband for over a year,and have extended my contract for another year.Previously with Virgin,and there service was terrible,nowhere near the speeds they promised at top tier,and was constantly going down.Its this,it’s that,send you a new router,still same problems.Leaving,well,that call was almost as long as my 8 years with them. I had talk talk years ago when it first started up,and never had a problem. 15 months in,and it’s the best move I ever did,never had any problems,and the promised speed of 76mb is just that and some,I struggled to get 50 on virgin cable,when it was working.No throttling,and am very happy that they delivered what they promised.Thats just my review of the service they provide me.A very happy customer.
Reviewer
patrick
Location
marlow
Date
26/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
talktalk are worse than bt and this saying something moving over virgin just hope they live up to the reviews !
mind you no way cn it be worse the talktlk
Reviewer
Andrew Baird
Location
Durham
Date
26/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
However bad you think a TV and broadband provider could be, they will still fall below expectations. Expect them to mess up every time you interact with them. Expect their call centre staff to be barely literate and unable to understand even the simplest language.. Expect repeated problems with your Youview box and definitely expect to have issues shaking them off when you finally get to contract end. I wouldn’t stay with TalkTalk if they offered it for free.
Reviewer
Debbie
Location
blackpool
Date
26/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Recived router had no internet at all made 3 appointments to fix the problem nobody arrived been 6 weeks now and still offline.avoid getting harrased for payment 10 times or more a day.please avoid staff very rude.stick with well known companys as these are terrible and still trying to bill me for a service ive not recived
Reviewer
Jay G
Location
Cheshire
Date
26/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful behond words!
The whole point of me having a broadband connection for my flat was so I would not have to by 4G data all the time. I wemt with taltalk as it seemed a good deal price wise but didn't realise they provided no service what so ever! consantly stalled couold not get online for a second and when I tried to phone them customer service gave me nothing!
Do not touch this firm I think they should be made to pay all there short changed customers compansation until they are in adminastration! They should be reported to watch dog or trading standsrds!
Reviewer
David Bushby
Location
CH64 9UU
Date
26/07/2019
Comments:
Terrible service.
Incompetent service
Very low broadband speed
Reviewer
Mark
Location
Waterlooville
Date
25/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Simply the worst broadband provided I have ever dealt with and to be honest they do not deserve 1 star. After a week of requesting a router be sent as my had given up, I was told that I would have to sign up to a new contract in order for me to get one. TalkTalks customer services is literally that bad that they know once you have dealing with them you'll cancel they services so the try to strong arm you into a new contact to say the connection.
The company is shocking and a joke.
Reviewer
Jenna
Location
Scotland
Date
25/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk repeatedly block the internet connection in my flat on purpose so that i'm forced to phone customer services to complain, at which point they conveniently tell me that I need to upgrade to the more expensive package. When I tell them I won't be doing that (never had issues with the internet for the last two years up until now which makes it clear that it's being done on purpose to try and force me to upgrade), the internet suddenly miraculously starts working again. This happens on an almost daily basis.
Reviewer
Darren Stokes
Location
Middlesbrough
Date
24/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
A cheap sambles. Customer services is shocking. They did an update to their terrible email system which locked me out of my email. Rang "customer services" who ask the same non relevant questions and don't listen to your answers. They couldn't help. Was told their Manchester office would ring me within working days. ^ days passed, rang the same shambles customer service team again who told me they would have to pass it onto Manchester again. You can't contact their Manchester office direct. When I moved house 6 years ago, I stayed with Talktalk so they sent me a new router. After many phone calls chasing them, being cut off because their office closed at 8pm, I was finally told my router had been delivered. When I asked where, they told me Newcastle!! I asked them why it hadn't been delivered to Middlesbrough, they didn't know why but they asked me to collect it from Newcastle even though it's 40miles away. When I asked where in Newcastle they said they couldn't tell me!!!!!
Reviewer
Emily Summers
Location
London
Date
21/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is a joke!!! If I could leave 0 stars I would
1 hour and 40 mins on the phone because they have charged me the monthly bill and 'accidently' cut off our internet line due to human era on there side.
The resolution:
1. I cannot be refunded the amount
2. I cannot have the internet turned back on
3. I cannot leave the contract without a £100 contract break fee
4. I cannot be compensated for the data I am having to use on my phone contract
5. They admit it was there mistake but cannot do anything
The result, someone from senior management will call me back.
Such a joke!!!!!
Reviewer
Alexike
Location
luton
Date
21/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst IP company I have dealt with. It was my first year with them. I will make sure I wont come back ever again. 1 year of problematic connection was enough. When my contract has already expired(about 2-3 months ago) they demanded me tobpay so called cancellation fee. Which is absolute ***** of a rip off. Avoid at all costs. Hidden fees everywhere.
Reviewer
rahov
Location
Manchester
Date
20/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely crap policies - don't use this service. They will increase your costs and will make you wait 30 days until you can cancel.
Reviewer
kev wootton
Location
newcastle under lyme
Date
20/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Talk Talk,what a joke,they would rather lose an 18 month contract and insist on a £46 payment that was their own fault.The minions in Manila (customer services)don't have a brain capable of making a decision and when asked a question they remain silent or are evasive,so I decide to drop this very poor service and take out a contract wiht a company who's customer services speak English as they are UK based,(turned out to be cheaper than talk talk).
I can honestly say that I have never encountered such a poor customer service set up,the fun part is the fake names they use......embarasing !.Oh well I could sit here all day writing this review and never find a good point,just don't use this awful company,pleased be advised.
Reviewer
Katie Boothby
Location
Swansea
Date
19/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Absolutely shocking customer service. Have to call several times to talk to someone (and go through the whole process of typing in account number followed by # blah blah blah) as several times a call operator will hang up on me after saying hello.
Tried to cancel previously and was convinced to instead change the account into my flat mates name. Waited for the forms to do so which never arrived so rang again to cancel and was told I had to wait 30 days to cancel from the second time I phoned (and not the first as I had requested) plus I was told I would be charged £30 rather than the £17 I had signed up to pay, as I was out of contract (which is the whole reason I was trying to cancel in the first place).
Also the broadband speed is painfully slow.
Will not be using talk talk again and advise others to stay clear.
Reviewer
Tim in Kent
Location
Kent
Date
18/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Awful customer service. The advisors must be so regimented they cannot answer a simple request without checking you need faster internet. Asking for a leave date brings a raft of offers and a lack of listening to the question asked. No issues with the speed of the internet of costs; just VERY frustrated EVERY time I have the misfortune to need to either call or use the live chat feature.
Reviewer
Kiril
Location
Aberdeen
Date
17/07/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Absolutely dreadful service during the duration of my contract. When I finally decided to cancel my service (well after my contract had expired, the price had gone up by 20% in two months and the quality of service had decreased to the point of being almost unusable) I found it extremely difficult to be connected to any customer service representative (you are told there's no one free if you specify you are calling to cancel, but are connected immediately if you specify another reason).
When you express your desire to cancel you are being forced to pay additional bills for services you are not using and the representatives can't give a reason as to why they need a whole month to disconnect you, instead resolving to pointless technobabble that aims to confuse less knowledgeable clients.
Avoid at all costs, anything is better than TalkTalk (choosing another provider also comes with less chance of getting your personal information stolen).
Reviewer
Emil
Location
ISLEWORTH
Date
17/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am been using the internet for over 20 years. TALKTALK is the worse ever! Customer service - Poor. Technical service v Poor. Internet service V poor.
TV service . VV POOR
STAY AWAY FROM THEM AT ALL COST
Reviewer
Ash
Location
Aylesbury
Date
16/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As a new customer got a date 19th july 2019 then they cancelled the day it with a text message and to followip with a call which never came. Reason for first cancellation was quite silly and seemed an obvious lie . A second date given for installation on 24th july. Today received a similar text to the first time of delay and we might have to postpone to a newer date. Already all the signs are there to not take their services and getting out of their clutches wasn’t easy which is always a bad sign. ( less than one minute of call if you are a calling to join compared to 20 odd minutes of holding if you want to be transferred to the cancellation department and that too they will send you to some wrong department in the end)I have had enough and don’t wish to be their customer.
Thankyou for showings your true colours very early on. I treally am grateful!!
Reviewer
Sur
Location
East Sussex
Date
16/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Very poor customer services. Tried for two days before I managed to get hold of someone. Despite the website indicating a customer care line available until 10 pm, I received a message saying unavailable at the moment. Tried the app no success... maintenance on website...and so it went. Finally got hold of someone to arrange a home move. Then they got the date wrong which meant I would be without internet for a month! Asking them to adjust and correct the date I was told they can’t do that and the whole one hour conversation was for nothing as the only way to fix it is to cancel it completely and that I need to phone back the following day!!! Very very poor service and it makes me cross that I need to pay to get out of my 12 month contract with them. Stay away definitely not recommending them as internet provider.
Reviewer
Lorie
Location
Purley on Thames
Date
14/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No internet for 10 months of an 18 month contract. This Mumbai run outfit should be shut down immediately.
Reviewer
SOLOMON ALLISTAR
Location
MANCHESTER
Date
13/07/2019
Comments:
I am been using the internet for over 25 years. TALKTALK is the worse ever! Customer service - Poor. Technical service v Poor. Internet service V poor.
TV service . VV POOR
STAY AWAY FROM THEM AT ALL COST
Reviewer
Graham
Location
Gloucestershire
Date
12/07/2019
Ratings
Satisfaction
1.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Have had talktalk now since october last everything fine until i tried downloading there internet security it will not down load because i have old accounts still on there evan though i click on the new account. I phoned and e-mailed talktalk and was informed they would sort it out and give me a phone call in a weeks time but never recieaved a call only an e-mail asking me to phone them. No customer service at all keep clear of these cowboys.
Reviewer
Yo Yo
Location
Bury
Date
11/07/2019
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have been with TalkTalk as long as I can remember-And until 2 weeks ago everything fine-In the last two weeks -My speed fluctuates constantly between 2 to 9 download. and it goes up and down like a yo yo.. When I get it checked I am told there is nothing wrong!
Reviewer
R Harvey
Location
Walsall
Date
11/07/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Very few problems, always swifly resolved.
Reviewer
Michael
Location
Highley
Date
11/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting..
Absolutely ridiculous, with no compassion,
My great Uncle passed away, so while everything was going on, my Mom had the account put into her name, so that we could sort everything out at the house and also notify all other friends and family..
so tried informing them that the house is now empty and that the telephone is no longer needed at the house.. tried online chat first... the online chat agent, did not know what he was doing, and so cut us off, a complete waist of an hour + of our time.. then called to try and sort this out, thrown around to different telephone agents and different departments, to be basically told that we would have to pay a contract cancelation fee to close the account..
at a time of where we as a family don't need or want any more hassle TalkTalk completely disregard the fact we have lost a loved one and just want their money..
Absolutely disgusting..
My Mom and Dad also have TalkTalk at their house but after this, They will be getting rid of this terrible company..
TalkTalk should be ashamed of them selves.. and from what Ive read not the first..
STAY AWAY FROM TalkTalk
Reviewer
Jan
Location
West Yorkshire
Date
10/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was with Talk Talk, on an 18 month contract. Using the landline to call any local number, apart from Talk Talk customers, was very expensive; this meant that I rarely used the landline.
The internet was unreliable, especially for the last seven months of the contract. I contacted them seven times during that time to report the problem. Each time I called them it took between one and two hours to sort out, then the internet would stop working again a week or two later. It took so much time and energy each time, that I just stopped calling them eventually because I did not have the time or energy to waste. At the end of the contract the price increased by approximately £10 a month. When I tried to cancel the contract, after it ended, I was bombarded with calls, offering me a cheaper service; so much for rewarding loyal customers! I was told that I should receive compensation due to the poor quality of the service. I was given a measly £17; an absolute insult and a disgraceful way to treat their customers. I’m glad to finally see the back of them.
Reviewer
Yo Sam
Location
Kent
Date
07/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hey, i have a connection to write this revi...oh no i don't, oh its connected again... oh no, its dropped out again, no wait... its con . .nect. . ed, oh no its gone again..
Seriously go else where, its awful.
Reviewer
alfred jones
Location
harrogate
Date
06/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Evasive & difficult to deal with when negotiating deals. Will withold information and be selective with facts in order to get you to sign up to a rubbish deal. It seems that their call centre is somewhere abroad and it is very difficult to understand the english being spoken by the agents. Avoid this company like the plague!
Reviewer
Will
Location
Yorkshire
Date
02/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please do not put yourself through a year with Talktalk. After a year of red lights on my router and having to restart it every day & slow speeds. I have spent hours on the chat trying to end my contract, after the 12 month term, but they just won't do it. Its a joke and a scam. They only get away with it since people wont go to the regulators for the sake of £30 or whatever they try to squeeze out of you unnecessarily.
Reviewer
GH
Location
Cardiff
Date
30/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I’m so glad that I only have one month left before I switch to a new provider! The past year has been plagued with me coming home to a red light on my router everyday and having to reset it (at least once, often twice) to get it working again. Once it is up and running, download speeds are extremely slow and the service is unreliable and cuts out frequently.
I raised this issue with customer service and their “solution” helped in no way. Not only would I not recommend TalkTalk, I would actively discourage anyone who is thinking of going with them to run the other way! Totally dissatisfied.
Reviewer
Emmanuel
Location
Kingscross
Date
27/06/2019
Ratings
Satisfaction
1.00 stars
Comments:
Very very very very pooor services and cheap the biggest mistake ever made was to join talk talk broadband more like narrow broadband very cheap and. Ad connection all over shame!!!!!
Reviewer
Paul
Location
Sheffield
Date
26/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
***PLEASE DO NOT CONSIDER JOINING TALKTALK****I echo many of the comments made about this truly awful broadband provider. if you are thinking about changing to Talk Talk then i strongly urge you not to do so. Since swapping to them from Plusnet in May 19(to save £17 per month) i have had an awful experience. They promised 11 mb/s but i am lucky to get 6 Mb/s and the buffering on my smart tv is doing my head in. I spent 1 and half hours with the complaints team and then the technical team (now he really was a joke) with nothing resolved at the end other than if i wanted to leave then i had to pay a penalty in excess of £100. They also stated that i was getting 7Mb/s running through my phone line and that was satisfactory. My ofcom app shows it less than 6 Mb/s every day. It would appear that i am stuck with this terrible service for another 10 months which i find most upsetting. The customer service offered online is totally pointless. The complaints team are useless and the technical person i spoke to talked like a robot and even asked me to drag my TV 20 ft to plug it into the router when he knew full well that this was a ridiculous thing to suggest.
Reviewer
Chris
Location
Southwest
Date
26/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor broadband and even worst customer service, to get a late payment fee removed i was passed to 4 different staff/depts and mgrs and spent I over 2 hours on phone, by the end I was so drained, upset and unhappy about the poor outcome and service. Ofcom really needs to look at this poor company
Reviewer
James
Location
West Sussex
Date
26/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The broadband constantly cuts out, causing major issues for our organisation. The customer service team will never accept liability, I have changed everything they have told me to change from my end and there is still issues.
Finally they have the audacity to say that there is a £166.66 call out fee which we believe is unreasonable.
Reviewer
Franco
Location
Milton keynes
Date
25/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I moved from Sky broadband to TalkTalk and what a huge mistake that turned out to be.
Firstly my connection is intermittent and sometimes slow, especially in the evening.
I spend 45 minutes with customers technical services doing the same things and it hasn’t dawned on them that we continue to get the same results. Nothing changes.
It feels like they have me locked into a contract and so I am stuck with them
I can’t wait to leave TalkTalk- STEER CLEAR OR BE PREPARED TO BE VERY DISAPPOINTED!
Reviewer
Imola
Location
London
Date
25/06/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I am with Talk Talk for about 3years now and to be honest at the beginning when we moved in this area, we didn't have many choices of Broadband services that covers this area. I always tried to be optimistic and not to be bothered with the faulty internet because I wasn't being home for a lot and also even when I was at home I didn't use a lot the internet.
However even though I'm not using as much the internet, my mom does and we should get what we deserve and we should get what they offer for that money and I'm telling you... It's not even close to what they promised us for the 29£ / month. This broadband and the customer service it's rubbish. Also if you want somebody to come over to your house to see what is the problem, to fix the problem you have to pay for that. Which I think it ridiculous because it's their faulty devices they promised it's going to work.
I highly recommend people in England : DO NOT MAKE A CONTRACT WITH TALK TALK IT'S NOT WORTH THE MONEY!!!! IT'S RUBBISH... please people do not waste your time and money on this rubbish company, they cannot provide people the service they promised. You gonna end up fixing the internet and everything else they suppose to or you will pay loads of money for what they should do for free
Reviewer
Phil
Location
Nottingham
Date
22/06/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Talktalk is like a super cheap Chinese imitation of real broadband bought at a discount on Alibaba .com. It'll take ages to arrive and probably arrive damaged. It'll work, but probably not very well. And it's pretty much guaranteed to break.
Reviewer
Becca chapman
Location
Gloucester
Date
21/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have left. A review before but again I want to leave one to say the customer service is awful. Honestly worst company I have ever had the displeasure to use.
They promised a refund to then not offer the same amount. And then agreed a set amount to only refund me 2/3 of the amount. They will not send me the last £10 after numerous attempts to be told “they can’t refund a good Will gesture and it can be used for my next bill” I will never use this service again
Reviewer
Mrs H
Location
West Midlands
Date
20/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cannot tell you how bad this company is for taking people's money and avoiding any type of resolution. NOT EVEN THE ENGINEER KNEW WHAT HE WAS DOING and failed to install my faster fibre despite being at my property for over 3 hours - USELESS!! . It took me hours to get my service cancelled (the day after supposed installation). I kept getting fobbed off that they could not cancel and said there was an deactivation fee!!!! Had it not been for my dogged determination to not give up and be fobbed off to different call centres around the world that I finally managed to speak to a manager who has promised my disconnection has been activated and no fees are due (I have yet to see this though). The level of customer service and helping customers is preposterous and I would say avoid at all costs. The endless calls and being passed from pillar to post and nobody seemingly able to help you, will just ruin your day. I have cancelled my disconnection with Virgin and will stick with them. Even though they are expensive i've never had one problem with them. Defo pay the extra for a happy sream-lined service - Please!
Reviewer
C
Location
Scotland
Date
17/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
See my complaint letter... I have been literally ignored and fobbed off at every occasion - the worst customer service I have ever experienced.
"I am writing to let you know the experience I had with TalkTalk between the
6th of April and the 1st of May. As you will see, my wife and I have been
treated extremely poorly by TalkTalk and, after an arduous process have
simply been brushed off without so much as an apology or making things
right. I kept a note of my experience throughout and share it with you
below:
*6th April* - ordered broadband online with TalkTalk to be installed on the
23rd of April. No suggestion of any problems.
*10th April* - receive a text: "we are having to sort a problem with your
order before we can get you up and running. *Don't worry, we'' let you know
as soon as possible if there's a small delay to your go-live date.*" As I
was to find out, this was the first time TalkTalk lied to me, as my order
was already cancelled. Nobody told us this or mentioned anything about it
between that text and the 23rd.
*23rd April* (note, from this point on my previous provider has been
cancelled - I have no internet) - engineer booked to be in between 1 and 6.
At about 1 I logged into my account to check how to set things up etc and I
see a message saying, roughly - "you need to rebook your appointment with
an engineer". So, nobody had said anything to me, and now I am sitting at
home waiting for an engineer to turn up who never will. The online system
gave me a number and told me to ring it, so I did.
Customer Service Adviser 1 (15 mins) - this adviser told me to wait until
6pm and see if the engineer turned up. *Despite *the fact that my login
explicitly told me I needed to rebook, I had to wait until 6pm for nothing
to happen. So I waited all day and as expected, nothing happened. My day
was wasted for no reason and frankly, nobody seemed to care.
Customer Adviser 2 (15 minutes) - using the online chat function, this
adviser said there was nothing they could do to help and gave me another
number to ring.
Customer Adviser 3 (45 minutes) - eventually was told there was a problem
between BT OpenReach and TalkTalk. Something to do with TalkTalk putting in
their request late/not within the time window. I was passed onto another
adviser to rebook.
Customer Adviser 4 (15 minutes) - this individual told me that I can't
cancel and rebook without a 24 hour wait. So for no apparent reason at all,
I had to wait a full day before being able to rebook and start this process
again.
*24th April*
Customer Adviser 5 (15 minutes) - was called up to rebook and given a 10-14
day waiting period. No sense of urgency or recognition that I had already
been waiting since the 6th of April and now would have to wait until,
minimum, 4th of May (today). I was to be left with no internet this time
and TalkTalk didn't seem to care one jot.
*26th April*
I receive a text: "we are having to sort a problem with your order before
we can get you up and running. *Don't worry, we'' let you know as soon as
possible if there's a small delay to your go-live date.*" Identical to last
time, and again, I was to find out the order had already been cancelled and
nobody was going to tell us that. Lied to for the second time.
I log on and see the order has been cancelled and I need to phone up and
rebook (AGAIN). This would mean getting internet a minimum of 6th of April
(1 full month after booking) and I would still be sitting here without
access.
I phone the number I was given.
Customer Adviser 6, I lost count here (18 minutes) - After a long
conversation explaining the situation I was told "you need to rebook and it
will be fine". Of course, the events detailed above would make it obvious
to anyone that rebooking is not going to solve the problem. He passed me
over to rebook anyway. I believe during this time frame I also spoke to
someone on the tech team, but I really did start to lose track because of
being passed around so much. Again I was told that the problem here was
that TalkTalk had not passed something over in the time frame required for
Bt Openreach.
Customer Adviser 7 (at least number 7) - After 2 minutes the phone broke up
on their end. So I had to start the whole process and conversation AGAIN.
Called up again.
Customer Adviser 8 (35 minutes) - perhaps the only individual I spoke to
who was of any help. She said her name was Pam. She investigated the
problem because she listened to me and understood it was a recurring
problem that rebooking would not fix. I was told that now I would have to
wait up to FIVE days for the technical problem to be resolved. Pam and I
arranged a call for Wednesday 1st of May, she said she would be handling my
case and call me between 10 and 12 on the 1st.
*30th April*
Note: not the 1st of May. I get called by someone else, note: not Pam as
agreed. Lied to for the third time,
Customer Adviser 9 - There is a problem with the line that can be fixed, it
may take some time etc etc etc... note: this is a different problem than
the problem identified to me the last 2 times. So, essentially, nobody was
trying to fix the REAL problem until the 30th of April! I told Adviser 9
(Jerome, I think), that I couldn't wait any longer and I went back to
Virgin - exactly what I did not want to do and exactly why I hoped to
become a TalkTalk customer. I was passed over again to cancel.
Adviser 10 - No word of an apology just, "thank you and goodbye". (roughly
10 minutes for conversations this day).
So to summarise, I booked internet on the 6th of April for the 23rd. IF,
after the above shambles, I had still waited for TalkTalk to deliver what I
ordered I would still be waiting right now, because from the 30th of April,
the minimum booking time of 10 days would give me internet on the 10th of
May. So I booked internet on the 6th of April, and wasn't even guaranteed
to get it by the 10th of May - *34 days minimum IF the problem was fixed,
which I had no confirmation of.* This is shocking enough, never mind the 3+
hours I spent being bounced around TEN members of customer services, the
mixed messages (and frankly, lying messages telling me not to worry and
that I will be contacted, I never was), and the money I have spent on calls to customer services and the grief caused and the money lost to me without internet."
Reviewer
Rob
Location
Beaumaris
Date
17/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Though the broadband works well here the customer service is a nightmare. If you have any issues be prepared to waste hours. I originally rang them which was painful. I then went to using the chat feature but that seems to have got worse an worse. Spent two hours just trying to get one answer which in the end was a one liner! And once you want to leave you better book a day off work!!!!
Reviewer
Derek Linney
Location
Surrey
Date
17/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
When it works its good. But it took a year for them to fix a problem of it dropping several times a day. In the end they offered me a paltry sum of compensation which included £20 goodwill - and this after spending probably 20-30 hours on the phone to customer services over the year. Switching provider despite cost of cancelling contract.
Reviewer
Jerry Chattenton
Location
Dartford
Date
16/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Difficult to put into words our total dissatisfaction with talktalk. Have had no usable broadband for sixteen days - internet generally very slow, but we've had particular difficulty with secure sites i.e. banks, credit cards etc. Impossible to log into due to incredibly slow speed. You'd think talktalk would want to resolve very quickly - right? Apparently not. Customer service non existent, constantly evading any responsibility, even though there is clearly a problem Nationwide, with talktalk outage currently shown across the entire country.
If you're considering a new broadband provider, avoid talktalk! Avoid!
Reviewer
Ionut Badeanu
Location
Carshalton
Date
16/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT JOIN TALKTALK. The speed of the broadband is usually slow very slow. My minimum speed guaranteed is 26.7mbps in reality is less than 15-10mbps. I’ve opened a complaint in February and today 16/06/2019 is still ongoing. My tv is buffering day or night there is no improvement whatsoever and I struggle not only to use WiFi but to each tv too. They don’t deal with customers like any other company in the Uk. You have to talk to them through the phone and when it comes to contact cisas to compliment about them they need proof in order to decide weather they don’t honour their contract.... etc. This should not be legal as for us as customers it is very very stressful and frustrating situation.
Reviewer
Justin
Location
Lancaster
Date
15/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting company to deal with, atrocious customer service, lieing, untrustworthy, terrible service, constant internet down times and slow connection.... Once out of contract my bill rose 28 pounds per month to 48 pounds for an out of contract broadband connection. Stay away from these horrible, repulsive talk talk charlatans. Terrible connection and even worse service.
Reviewer
K bursh
Location
Croydon
Date
15/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service ever. Slow speeds that you are not promised.
Reviewer
Rob
Location
Gravesend
Date
14/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Not a good service. Emails a constant problem.
Speed you are promised is not what you actually get.
Call centre not helpful.
Reviewer
George
Location
Norfolk
Date
14/06/2019
Comments:
Terrible service, Terrible company, Avoid at all costs, they just do not care about customers and they are technically incompetent
Reviewer
No name
Location
Bristol
Date
14/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Absolute bunch of con artists. Appalling customer service - can't even provide an invoice for a late payment. I'd rather pay twice as much to never have to deal with them.
Reviewer
Joe
Location
McCarthy
Date
14/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They are super unreliable and the WiFi cuts out. Also the speed is only a third of what they guarantee for the plan we are on.
Reviewer
Aimee
Location
London
Date
11/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish. Constant internet drop out every day but never made a problem for them about it even though it annoyed me and I didnt see any point paying it. Lost internet connection a week ago and still dont have anything (I only use internet no broadband) talk talk were unable to fix it so now i have to pay for a month that i didnt even use! Was just told that I have to move in 10 days so went to cancel my internet and they tried to make me for 2 months plus early cancellation fee. Had a massive go about everything. I'm not paying 2 months when I'm not able to use it. Ended up getting it knocked down to only one month but still not good enough these people just want your money! I only agreed to pay one month bcoz I was so sick of arguing with them and they dont even listen to you. It took me 3 hours to cancel my damn internet. First 30 minutes I was calling their cancellation team and they didnt speak (as if they were hoping this would stop me from canceling) I will never ever use talk talk again and I will advise everyone I know to never ever use talk talk. Honestly just pay the extra for something else. Dont ever go to talk talk. I wish they were shut down. Their service and their staff are just absolutely s***
Reviewer
John Finegan
Location
County Antrim
Date
11/06/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In contract speed was 1 to 2Mbs, out of contract price went up by £10 pm and speed went down and reliability was at best haphazard. Really tired of battling to get a service. BTW adverts showing great prices are false, they only link to higher offers on Talk talk.
Reviewer
Stephen
Location
Wallsend
Date
10/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A shockingly poor service. Regular down time and constant buffering. Avoid and pay the extra fiver a month for a decent provider.
Reviewer
Hayley
Location
Portsmouth
Date
10/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pile of ****. Just take your money even tho contract has ended and blackmail you with debt collectors if you don't pay. Awful connection. Customer service is diabolical
Reviewer
BF
Location
Nottingham
Date
09/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It really shames you can’t fix my broadband for 9 months !!! Your customer service just cheaters!!
I contacted TalkTalk hundreds of times by phone, twitters and compliant but your company has no shame to stolen customers money with zero quality services.
Last time I spoke with the 4th customer service manager and she promised that will sort it out asap, I explained to her I can’t trust you because I had a lot of cheating experience with TalkTalk, all promises NOT TRUE.
It is really SHAME TalkTalk failed to provide broadband below the minimum guaranteed limit and still charge customers without refund.
Your liar customer services promised me ten times but all promises just a cheat !!!
It really shames all your customer's staff and all your engineers unable to fix broadband for one customer !!
I would recommend you to dissolve your company or do other business because your company unable to provide broadband for 9 months !! and unable to fix my broadband for 9 months !! and still charging full price !!!
YOU HAVE NO SHAME TO STOLEN CUSTOMERS MONEY !!!!
Reviewer
Ben
Location
Cheshire
Date
06/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'll keep it short and sweet. I get at least one connection drop out every day, usually more. The firmware on my router is years out of date and after hours of trying to get it updated over several months, I'm still stuck on the old version. Their tech support in my experience is always either not experienced or overly evasive. Constantly asking me to post my problems on the public forum for the world to see. No thanks. That is not what I pay you for! Whenever I did manage to talk to someone "technical" I practically had to explain to them what firmware was. I'd give higher ratings for the decent speed, if it worked for 24 hours without failing!
Avoid at all costs people! The rumours are true and I wish I'd listened. The higher upload speed was not worth this.
Reviewer
Elio
Location
Aberystwyth
Date
06/06/2019
Ratings
Speed
2.00 stars
Comments:
The worst support service ever! Had several problems with the line and nobody came for weeks, they even sent me a useless engineer. NEVER AGAIN!!
Reviewer
Fed Up with Talk Talk
Location
Watford
Date
05/06/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Spent hours on the phone to customer services who have not resolved my problems of slow speeds 0.2Mbps (unbearable). I have tried to be patient and work with them but everytime I call I get different advise and it seems that none of them seem to know what they are talking about and they are difficult to understand too.
Reviewer
Nina
Location
London
Date
05/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So fed up with everything about Talk Talk, unreliable and constantly being put on hold to sort things out. I will definitely not be using them again.
Reviewer
S. Haq
Location
Glasgow
Date
04/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Worst company in over charge billing.
I have noticed when I have seen my bank statements few months back and I called them to complain of Over Charge billing. They apologise and credited in next month. Then two months later they started same thing again and this time I wants to take this case to Ombudsman. This is total fraud to steals customer's money without knowing them. I have a contract with talktalk to pay £17/month in total. And I never agreed on paper billing, however they put my record it self on paper billing. I am going to cancel the contract now as I calculated they have overcharged me about £60-00 in one year. So be careful if you don't notice then they robbed your money quitely. If you raised then with apology they might give you back. Look they have millions of connections and I bet you all, Have a look at your bank statement, and see how much they have over charged you !!!!!!!!!!!!!!!! They are Nutters / Robbing in day light ..............
Reviewer
sportylad69
Location
worthing
Date
04/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shockingly bad. Over paid a monthly payment and having to battle to get it refunded. During the process, it transpired I am also owed a refund from a previous talk talk account from previous years. They sat on it and never notified me. Thats appalling. The actual broadband was rubbish despite being assured it would be ideal for my requirements. I strongly advise NEVER to use this company.
Reviewer
John
Location
South Yorkshire
Date
03/06/2019
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Having checked other provider reviews I consider My BB service from TT to be good.but my TTemail can be troublesome at times
Reviewer
Mike Warren
Location
Burton
Date
03/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For the duration of my contract, my broadband speed was less than 1.5 mbps. Each time I called customer service, they would try the same things to boost it. Always unsuccessfully. I would always be on the phone for a long time as they outsource their customer service and it was often difficult to understand some of the technical language given.
I left and moved to sky and I get over 20mbps now. I settled the final bill but a month after leaving I was issued with a late payment on the direct debit. I called them to ask why I had been charged a fee for a £0.00 bill. They removed the charge. Then they issued the same charge every month for the next 4 months when they threatened me with debt collection!
I spoke to them again and they wouldn't concede that the charge was ridiculous. "we will waive the charge on this occasion for you as a gesture of good will". I almost exploded when they said this. I wanted them to garuantee the they wouldn't do this to someone else who wouldn't have the nous to call them out on the scam. They said that the charge was correct.
Terrible broadband service. Even worse customer service. Absolutely the most horrendous company I have ever had to deal with. Avoid them at all costs.
Reviewer
george
Location
cornwall
Date
03/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the service we had over the last 10 years was hit and miss with long downtimes and intermittent quality, customer service will tell you that your contract has been cancelled and continue to take payments from your account. when you phone to ask for the money to be refunded they tell you your still a customer even though you haven't been using their services. in short your nightmare only begins when you try to leave. as talktalk are not registered with the communication onbudsman you will get no help there.do yourself a favour avoid this company like the plauge
Reviewer
Mike
Location
Staines
Date
03/06/2019
Comments:
Talktalk are the worst company I have ever dealt with. I got broadband from them 6 months ago and it was way under the 70-80mb quoted and I was paying for. So if you have talktalk check your speed!!!!
I've been promised call backs and never got them.
I have spent hours and hours on the phone and the aweful online chat service trying to get things resolved and it took six months to get things fixed.
They have finally fixed the issue and only offered me a £14 refund for all the months of poor service which I feel is more of a joke and a gesture of good will. I've spent more than that on calls to them alone.
Keep Away they suck go with another provider!!!!!
Reviewer
JZG
Location
London
Date
03/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Be careful when you sign-up, even after you request ELECTRONIC BILLING and opt on via their on-line portal for paper billing. They still send it to you and charge 4 pounds for 3 sheets of cheaply printed paper!
Trying to get through to the "UK" based tech support is a nightmare! as basically your time is wasted forced to listen to DID YOU KNOW! pre recored messages for non important issues not relating to your issue.
Then staff are uninterested and do not care a less attitude towards its "customers!" regret the day I signed up with this vile company.
SIGN-UP at your own risk! and read on-line reviews before signing a 24 month contract.
Reviewer
fagafa
Location
Birmingham
Date
02/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am a long time customer for TalkTalk. 2 months ago the regular internet service become unreliable.
I switched to Fibre and it is no deference. Top of that they are giving the same deal to new customers cheaper. Clearly they are not rewarding loyal customers. Be careful, because your contract is starting when you are placing your order and the delivery time at least 2 weeks, so with a 20 days cooling period, you do not have time to test the system. I was on my holiday when they delivered the new service, so when I started to use it, I was already the end of my cooling period. Very bad customer service and broadband service.
Reviewer
Liam bartram
Location
England
Date
31/05/2019
Comments:
Talk talk is so slow. The internet can not handle more than 3 devices connected to it at once else it takes ages to use the internet. It’s so laggy and buggy. It turns off on its own and talk ages to work again. I do not recommend.
Reviewer
Breeze
Location
Dorset
Date
31/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As a loyal customer I was with TalkTalk for many years, if you do not need support the package is very good, however I knew if I ever needed support I was in for a frustrating and nightmare journey dealing with their customer services/support teams, they read to a script, do not listen and not helpful at all, or you get passed around the departments (call centres) and can be on a call for an hour and more, and still not get results. They check your line, you can see improvement whilst they are on the phone, and then an hour later it is poor performance again and you don't have the will for another hour long call. Time allowed me to research another provider and I left and Talk Talk kept on billing me, and adding interest to the amount. Under no circumstances would I return to Talk Talk or recommend them to anyone who wishes to have a good provider and keep their sanity, they are beyond awful and the service appalling.
Reviewer
Peter
Location
London
Date
29/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was with TalkTalk for several years during which I received low speeds for high prices 27.00 for standard internet and line rental (no calls included).
I left TalkTalk after they left me without a working line for 21 days, despite my making repeated calls to them. The staff in their call centre are impossible to deal with due to poor logic, arrogant attitudes and arbitrary rules. I was told that I could only report a fault at my home from my home number (impossible because it wasn't working).
I was never offered any money back for the loss of service and they finally forced me to pay them an additional £60.00 after my contract expired upon threat of ruining my credit rating; even though I had already paid for the whole contract period and transferred to another provider, who gave TalkTalk the correct notice.
A TalkTalk Customer Service Manager demanded to know why I was leaving them when they had left me without any service for 21 days, when TalkTalks rules say that they have 30 days to repair a fault!
Throughout the contract period TalkTalk delivered a speed of less than 6mb Since switching to Plusnet they deliver around 12mb to me at the same address, via the same phone line, from the same exchange, but for £10.00 a month less.
Plusnet aren't perfect but after reading reviews of lots of other providers I have found Plusnet to be the best of a bad lot. I note that on this site they score 3 out of 5, which is the highest score.
Reviewer
Tom
Location
Cononely
Date
29/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appallingly poor service. Download speeds as low as 0.01mbps with an average 1.0mbps. Customer support manager was rude and unhelpful. Complaints procedure takes forever.
Reviewer
Amanda Davidson
Location
COLWYN BAY
Date
29/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling. Can't get through security as was set up with AOL about twenty years ago. Wanted a new router but would not provide without changing land line. Pay £27 a month just for internet - going to cancel direct debit. Cant speak badly enough. Wanted to leave zero stars but system wont let me
Reviewer
Neil
Location
Carmarthen
Date
28/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The connection is shocking! I had the basic £17 per month package which worked fine. Then, all of a sudden it stops working completely to be told I need rewiring work to be done. That gets done and the connection I once had was like dial up from 20 years ago. I spoke to them about what had happened and was told that is what to expect in the basic package and that there were no issues with my connection. Obviously there were as I'm not blind deaf or stupid. I was told I needed to upgrade to a fibre optic package for a decent connection. Stupidly I accepted and I pay £30 more a month for a very slow service, exactly the same as it was with the £17 per month before I needed this 'rewiring'. Only to be slammed with a £50 fee for an engineer to come out which wasn't explained to me at any point at all. Absolutely disgraceful and a big big regret of mine! Avoid talktalk at all costs!! They are a bunch of con artists. The connection is ridiculously poor and the customer service is terrible.
Reviewer
Peter
Location
Lambe
Date
28/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just been with TalkTalk for couple of weeks now and already had to contact them on numerous occasions regarding the incredibly slow internet speed. An average of 0.4 mbps, well below the minimum guaranteed speed of 1.5 mbps (even this I'd regard as poor considering the advertising material promotes an average of 11 mbps). Keep going round in circles with the Live Chat guys...that is when I can even contact them due to insufficient network speed). There is a 14 day stabilization period but I doubt very much there will be a miracle overnight! Therfore paying for a service I'm not getting
Reviewer
Leanne mort
Location
Preston
Date
27/05/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
If you ever try to call talk talk, expect to wait 15 mins on hold, only for the music to end and nobody speaks. No one answers the phone. you pay the money for no internet, no service. They have a 30 day Money back guarantee,but i guarantee after your 30 days things go down hill and no body will answer the phone. No internet, no help, but they take your money.
Reviewer
B Fathullah
Location
Nottingham
Date
27/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very bad broadband provider
Upload speed 0. 66MB less than 1MB
Download speed 5MB
Can't use most TV, laptops, smartphone
I have 5 months speed problems
Not able to solve speed issues
No refunds
Charges when you terminate your contract
Reviewer
Charlotte
Location
Date
25/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We had no real issues with TalkTalk up until about 8 months ago when our contract ended, the internet started slowing down and becoming intermittent. We logged a fault and everything went downhill from here. There were numerous times we called and spent well over an hour on the phone to them at a time. Every time we called we had to start from the beginning as they hadn’t logged the issues correctly on their system. They charged us for an engineer to come out even when the issue is a fault with their line and service.
Eventually we logged a complaint because things weren’t getting resolved and we were paying for a service we weren’t actually receiving. The customer service from their complaints team was even worse than from their technical team! Never receiving any calls back when promised, asking me to explain the full story to them EVERY time I called them, arguing back with me on the phone! They are truly an awful company to deal with, with no respect or care for their customers! As soon as we have moved house we will be changing providers immediately. And I would highly recommend people NOT TO GO WITH TALKTALK!
Awful internet, Awful customer service!
Reviewer
Steven Grundy
Location
Rawtenstall
Date
24/05/2019
Ratings
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away, the service is terrible. When you call them with an issue your put through to India or Pakistan, and you can't understand a word there saying. I had my details stolen and now receive calls from scammers in India. Don't go near Talktalk
Reviewer
Chris Bennellick
Location
Worthing
Date
24/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I had joined talk talk, they gave me a installation date, which the failed to come, phoned them, and they apparently didnt have any record of me on the system, then magically founf us, they gave us another date that they were coming, which they did.
Broadband was working fine for 3 weeks, then talktalk cancelled our order, and cut us off.
Phoned talk talk several times, they they didnt know why we had been cut off of our broadband, but amitted it was there fault.
After conversations with talk talk they have said they can only re-connect us in 2 and half weeks.
As this wasn't good enough, i spoke with the CEO, who also wasn't helpful, i had explained that my wife works from home, and as its talk talk fault i had bern cut off, i want compensating, she said it wasn't her problem that my wife works from home, and the only date to reconnect is 2 and half weeks, with a £15 credit.
I told the CEO that it wasn't good enough.
I have now left talk talk, what an appalling company,and an appalling CEO.
Virgin media have great deals on and have decided to go with them.
Also i have reported them to watch dog.
Reviewer
Chloe
Location
Birmingham
Date
22/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly don't know where to begin with this shocker of a company.
I had talktalk at a property I was renting, and had no end of problems, my mother is with them too in a different part of the country but has the exact same problems. If it's not a lack of connection, it's a router issue, if it's not that, it will switch off for weeks on and off or work extremely slowly.
The customer assistants are awful, but the managers I've spoken to and those in the CEO's office are genuinely helpful, but often "can't see" an issue their end, when there's evidently a problem if I can't load even the talktalk webpage.
Could not recommend avoiding more, don't be suckered in by the cheap prices, it's really not worth the hassle at all!
Reviewer
Eva
Location
Poole
Date
21/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tried to stop our contract just now due to poor connection for a long time. The customer service sounds like an idiot for 1, keep asking us to repeat what we said! And she asked us to give 30 days to cease the contract says it’s their policy. Fine. But our contract ends on 21/06/2019. She could’ve told me that we can stop our contract on 21/06 but she didn’t. Instead, She put it through and ends it on 19/06/2019 and we will be charged for penalty for those 2 days for breaking the contract plus extra 30 days fee!!!! This is ridiculous and 3 not to mention the broadband connection is terrible!!!! Will never use TalkTalk again!!!!
Reviewer
Becca
Location
Gloucester
Date
19/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give less than one star for All of those if I could. My partner and I joined talktalk about 5 months ago as they offered the cheapest service in the area. We knew we were moving in the contract time so they told us we would get a free move no strings attached.our service never fully made it up to scratch and even when it said we were getting a good connection it wavered and things would always buffer. We moved sooner than expected and they agreed to move us but increased our bill and reset our contract to another full year. I didn’t argue as we just needed the move ASAP. An engineer came out after 2 weeks and set the line up to leave a fault in the connection and we weren’t even receiving 1mbps more like 0.2mbps. We called to fix this to be told we would need to pay for an engineer. We argued them down to no payment and they set a date and I received a text confirming. For the engineer to never show up. I even booked a day off work to ensure I was home. I called and apparently an engineer hadn’t been booked and it would be another week before one was available. They then told us our two month router was out of date. They sent a new one but at this point we were done. They even tried charging us for a new router! The basic one I’ll add that you get for free when you sign up! We spent evenings after work and weekends on the phone to them for up to an hour (mostly on hold) trying different methods and sometimes even getting angry and then apologising because we understand it isn’t the advisors fault. But they all say different things and then tell you that the last persons promises were wrong. As we had a new contract we were told we have the cool down period if we would like to leave for free. I got told it was on the 20/4 so I said we will see how it goes and I call up on the 16/4 to cancel to be told I was going to have to pay over £200 to leave. They read my chat transcript that said the 20/4 and came back tail between their legs and agreed to waiver the payment. I get severe anxiety on the phone and these people take the royal piss and do not communicate well at all. We were told our property could only get 9.8mbps when we were guaranteed promised 11.5mbps so they weren’t meeting the contract in the first place. They agreed that it’ll take 30 days to cancel the contract so there will be one more final bill. Talktalk kept calling me at around 12-2 most weekdays so I called and said I work please call me after 5 if they have further information but when I asked what they were after they had no info to give. I kept getting texts in the 30 day wait being told my case was being closed as I had made no contact even though I had called multiple times. When they book a call they will not call you at that time. I kept calling and being on hold for ages just to be met with “you need to call on the 16/5. I had a call booked in and as I said they didn’t call to get w call while I was at work Friday at 1.30. Luckily I was on lunch so I answered. The guy started rattling on and I stopped him and asked why he called me. He said it was to
Discuss compensation and I said about work and he said “oh yes I see that on your file” to not even apologise and continue his speech. So I stopped him and asked for weekend hours. I hung up and tried calling back on Saturday. But now my accounts been disconnected I couldn’t get through. They put me in touch with a text guru to say I needed to call sales as my compensation should be ready and they cannot help me. They’ve taken £45 over the last two months when we have had no service and just keeping saying “we will compensate you the reasonable correct amount after your final bill” the one that came out on the 16/5. Do I sit on hold for 30 minutes on the sales team to be put through to a manager finally. I was already irritable because of the half hour hold but as always I was polite and asked for my compensation after explaining the situation the manager got an ear full when he told me another final bill will be coming out on June 4th. So another £20 they are taking from us with literally no service and no notification of this! I said I wanted my £45 now and I couldn’t afford to pay out another £20 to them when I now have another provider offering a service a million times better then them and they were able to fix the “fault”. The guy said I would need to call up on the 4th of June once my final bill has been paid and they’ll be able to discuss my compensation. I said I’d never received such awful service when the advisors can’t even give the same advice. Talktalk have been nothing but a pain. I remember the first time I called them with the fault all concerned and confused as they said our service would be ready that evening so calm and collected to be told we would have to fork out money for their mistakes. If they try this with you stand your ground. If it is a fault of theirs they need to take the responsibility. I have friends and family with talktalk and they luckily have good connection but have agreed the customer service has been awful whenever they reach out. They may be one of the cheapest but they have ways of making money from you. I will never go back to talktalk and will never recommend them to a friend or family member or my worst enemy.
Reviewer
Jon
Location
Poole
Date
18/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Complete waste of time and money! Don’t bother. Go with someone like sky or BT. The WIFI is slow and fails, I’m going to throw the tv box and router out of the window!!
Reviewer
Andrew Betts
Location
Barry, South Wales
Date
18/05/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Short review as only just switched from BT.
Set up, start to finish very easy,plug in and off you go on line.
Wi-fi signal 30% stronger than BT, can watch Netflix at the bottom of the garden now.
Better price for broadband and phone costs from talktalk.
Easy to switch.
That’s it, Thanks
Reviewer
aeden
Location
hove
Date
17/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Avoid.
Customer service lie to you with a better deal to stay then lie and say they never offered it in the first place when it doesn't change.
Very slow speeds.
Reviewer
Gage
Location
Yorkshire
Date
17/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish. Can't even get the 3mb download promised in my contract.
They keep sending me new routers because they can't see an issue else where. When i tried to cancel, because they are breaching the contract, they are trying to charge me £180 and when we explain they are in breaching the contract they hang up on us or talk over us. Just save the hassle and don't use this joke of a company
Reviewer
Richard Quinn
Location
Doncaster
Date
16/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Been with them for years, problem is customer service, a straight honest answer I would have been happy, not people robot questions, a straight honest answer was all needed never got one yet. Before you can type a reply it’s cuts you off, 7 times, 2 hours and got nowhere. I am not 18 but 65 not as quick as an 18 year old. I have a long contract in desperation at there appalling service, threatened to leave £155 for the privilege, I will leave.
The things is before I contacted them i was a happy customer, a simple reply with a real person, my query would and should have been solved, they have a customer service system that’s so bad, a content customer , after they finished leading you a 2 hour dance, you will be determined to leave first chance you get,
They are a lesson in how not to handle a customer,
PS my bit tip to Talk Talk, scrap the automated systems, call you back later in day, a real person, instead of 2 hours and a future lost customer. I am sure 2 minute on phone issued solved, and if not can be made better, a real explanation would no doubt have done.
So Talk Talk if you a reading these reviews my name is Richard Quinn in Doncaster area.
Reviewer
John Thompson
Location
Eastbourne
Date
16/05/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I am now on my 3rd router. Lots of drops in connection. Customer service is soo slow and they keep going through the same stuff routine that didn't work before. I will never again use this company. I have to rely on my 4g phone as this is reliable.
Reviewer
Wayne
Location
Wales
Date
14/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well then I've been a computer repairer and tech whizz for over 20 years, my internet was going down and down from around 60mb to finally 10mb ive tried phone them told them ive tried 3 different routers and changed cable . That i wanted the line checked they still said we will send you new router ive told them time and time again 2 months down the line im still 10mb all i get from them is send you another router i knew the problem in the end but i never got understood so im still on 10mb ....... While i was writing this review they called me up and offerd me another router ha
Reviewer
Mohammed
Location
KIRKCALDY
Date
12/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please please don't make a contract with this company . The worst in everything . Worst connection, customer service and prices. I almost cried when i was talking to them on the phone regarding slow connection and price rise.
Reviewer
Jake
Location
Bracknell
Date
11/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely useless.
Do yourself a favour and don't use this company. The service they provide is shocking, we've been with them only a few days and have moved back to sky.
Poor customer service
No Internet
Nothing working
Do not use this company
Reviewer
Frustrated
Location
Glasgow
Date
10/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service really poor. Had to explain the concept of moving home over and over again yet still ended up without internet for weeks.
Wrote to head office to complain but no one got back to me.
Left TalkTalk. Three times! Each personnel failed to successful cancel my account. Last person I spoke to on chat continued to stall until 10pm then said the business is shut. I have been with 3 for two months now and thought i'd heard the last of talktalk but each time I enter into a chat I know i'll end up banging my head against a brick wall.
Reviewer
Peter Albutt
Location
MARKET DRAYTON
Date
10/05/2019
Comments:
I joined talktalk in 2016 and as has been mentioned was charged for new router £60.Recently reaching the end of my contract found trying to get a deal the same as new customers would be given extreemly difficult.As with most companies now having call centres based thousands of miles away makes understanding someone on the phone far more difficult than if you were speaking face to face.Having talked with them for a very long time and as other people have said,being passed from person to person saying that they could not confirm anything to me as the "system"was not responding,and i should call back later which i did and guess what after another very long conversation repeating everything that i had said to the previous agent he said the system was down nothing could be confirmed and i should call back later!I have now had more than enough of this nonsense so will continue my search for an ISP with call centre in GB.This will not be easy and they are very competative on price and the new fibre router is a quality product up there with the best of them.
Reviewer
John Ballantyne
Location
Date
10/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk promise good download speeds but i've never seen more than 8mbps often much less. After 1.5 hrs on the phone they said they'd send a new router but of course this doesn't increase the internet speed only the WiFi. Will probably change ISP.
Reviewer
Jenny
Location
Date
10/05/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
It is very annoying when my internet goes down so often and customer call service is impossible!
Reviewer
Sam Thomas
Location
Erith
Date
10/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
If there was a 0 star option for customer service then they would get it, Talk talk is totally crap! There customer service via the online chat or phone call is shocking! They are rude and just want to pass you onto someone else ASAP.
I was in a 18 month internet tv contract which after 15 months they put the price up month on month for three months until I was paying £15 more than I originally was paying the only rise I was notified about was for the tv which was terrible the box I had to change 4 times as it kept breaking or freezing. They added on charges for the landline telephone which I never wanted but was part of the package and was told I had to have. Over all I only went with them as at the time Sky and Virgin didn’t cover my area and BT is expensive but other than the internet being okay most of the time the rest is crap. My advice is if you’re just after internet for under £20 and will never complain to anyone working for Talk talk then go for it but if you want TV and other stuff stay well clear
Reviewer
Sam Thomas
Location
Erith
Date
10/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Talk talk is totally crap! There customer service via the online chat or phone call is shocking! They are rude and just want to pass you onto someone else ASAP.
I was in a 18 month internet tv contract which after 15 months they put the price up month on month for three months until I was paying £15 more than I originally was paying the only rise I was notified about was for the tv which was terrible the box I had to change 4 times as it kept breaking or freezing. They added on charges for the landline telephone which I never wanted but was part of the package and was told I had to have. Over all I only went with them as at the time Sky and Virgin didn’t cover my area and BT is expensive but other than the internet being okay most of the time the rest is crap. My advice is if you’re just after internet for under £20 and will never complain to anyone working for Talk talk then go for it but if you want TV and other stuff stay well clear
Reviewer
Old Buzzard
Location
Taunton
Date
10/05/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've been with TalkTalk ever since they existed and while they've had their moments, overall I've few complaints. For at least the past few years they've actually been extremely good and reliable with a speed usually around 35Mbps.
About the only thing that lets them down is their new lousy email page - it's both archaic and awkward to my mind. (Their old one wasn't much better either, to be honest)
Customer service is fairly hard to get hold of but they've been able to sort out the few problems that I've encountered without delay or question.
Overall I, personally, would rate their services as being at least as good as I can expect from any IPS.
Reviewer
Brian Wardrope
Location
Aberdeenshire
Date
09/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Great for the contract period. After that, dumped onto a high cost tariff. So much for a Company rewarding loyalty. Decided to shift provider. Talktalk had no joined up thinking to a person switching. Only ONE interest, get cash in from the customer. Relentless pressure to pay. Left with a very sour taste to their service. If they had moved me onto a reasonable tariff, I'd i've stayed. But, simply treated with contempt. Stuff you, and I'd never recommend you.
Reviewer
Q
Location
Ab
Date
09/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible service, not recommended Please please don't go with them as they will bring you a heard attack. Misleading and confusing information any time you call to complain about an issue!!! Even managers can't solve issues!
Reviewer
Joe
Location
Brighton
Date
09/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If there was a 0 star, that would be better - shocking customer service based from the Philippines, not getting the speeds we signed up for, constantly trying to charge me for an engineer, although the issue is theirs. DO NOT GO WITH TALKTALK!!!
Reviewer
Andy Cowan
Location
Berkshire
Date
08/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My internet went down last Friday night (5 days ago). The best option I could find was to contact TalkTalk’s messaging service, but this was only open until 10pm. So they replied in the morning around 8am. For the next 5 hours they went through a diagnostics process and everything about this service is bad. Here are some examples; 1) They cannot switch to live conversations. Everything has to be done via texts, which makes more complex diagnostic procedures almost impossible, 2) They cannot receive pictures. Surely this would really help? 3) The customer does not keep the same service operator throughout the process - you are switched around. This leads to complexity, long delays and frustrations. Anyway, after 5 hours it was determined that the router was at fault. I expected an urgent resolution from a company valued at £1.5 billion with nearly 2,500 employees and 4 million customers. Especially when my heating, my alarm security system, my television services and my general web service runs off the internet. Surely there would be same-day delivery with onsite help from a business this size? Sadly, no. The process does everything it can to avoid onsite assistance. And the router was ordered for normal delivery. As of now - 5 days later - it still hasn’t arrived and I still have no internet. TalkTalk is blaming the Bank Holiday. Unfortunately I have to travel abroad today and my home will be left without internet making it impossible for me to operate my alarm and my heating remotely. This is shockingly poor and demonstrates why the Daily Telegraph recently reported that TalkTalk has the worst service of all broadband providers.
Reviewer
Wardrope
Location
UK
Date
07/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Been with TalkTalk for two years. All good, until contract period finished. Was DUMPED immediately onto a high rate plan without notice. This is how they treat loyal customers. Trying to get away from them, but they have lots of energy to pursue forward charges. Nightmare, use someone else.
Reviewer
Nightmare
Location
Hounslow
Date
06/05/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Been with Talk Talk for about 2 months now. Just the standard broadband.The actual download speed is pretty good, always between 1.8 - 1.4 mbs. Which is better than I have had from any other provider.
But the upload speed is poor at 0.3 - 0.5mbs. The internet does cut out a couple of times a week though which can be very annoying if playing online, but this seems to be the case for me with any provider.
I have not had to contact customer support so I can't comment on that.
I would recommend Talk Talk with my experience so far though. Good price and good download speed. No sign of being really slowed down either.
Reviewer
Christine Diane Hough
Location
STOCKPORT
Date
06/05/2019
Comments:
Terrible can't use anything unless sat by the router
Reviewer
Rob G
Location
Guildford
Date
06/05/2019
Comments:
Avoid at all costs. Dont be fooled by low prices. Complete disaster, my worst customer experience ever. Order cancelled 3 times due to incompetent staff. Mis-informed and arrogant customer service advisers. had my land line cut off for over 1 month and ended up with a £100 mobile phone bill after having to repeatedly call talk talk to try and rectify.... AVOID AVOID AVOID
Reviewer
KD
Location
Oxford
Date
05/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
10 days after connection, over 4 hours spent on the phone repeating the same details about my phone socket, and still little to no internet. The help staff are unhelpful and rude. I regret the day I signed the contract!
Reviewer
Rilind Ademi
Location
Orpington
Date
05/05/2019
Comments:
Hi,
Been with TalkTalk for a while now and I can confidently say that this by far the worst ISP in the UK. I could wrap a plate in tin foil and stick a fork in it and get better service than TalkTalk does.
I would rate it less than 1 stars if I could.
Reviewer
sid
Location
swansea
Date
04/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
router keeps on freezing switch on and off customer service is terrible waste of time told the router is the problem ignores you will be leaving soon don't bother with this company
Reviewer
Frankie
Location
Durham
Date
04/05/2019
Ratings
Satisfaction
4.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
I have been with TalkTalk since the time they purchased Tiscali. I haven't realy had any bother at all over the years. The price has come down to £22 a month. I was paying about £36 when broadband came out. Yesterday I had an online chat with a TalkTalk rep. about email settings. That was sorted, but then the rep. said I had a problem with my broadband line and it would cost £65 for an engineer to check & a fine if I missed the appointment. I politely told him to go & do one as my connection was obviously ok. So people, don't fall for this scam as it is just a blatant way of making extra money for their buddies at Openreach.
Reviewer
Keith
Location
Leamington Spa
Date
04/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Genuinely shocked at just how bad Talktalk broadband is, you read the reviews but wont believe it until you have experienced it.
My internet service cuts out on a daily basis and when it is working the speeds are atrocious despite having the same advertised speed as my previous providors which were no problem at all. I only switched to them for a cashback deal which talktalk aren't paying out on. So instead of saving money all i have to show for my decision to try talktalk is a deeply frustrating experience. In future i will avoid this conpany at all costs.
Reviewer
MK
Location
Dorset
Date
02/05/2019
Comments:
Difficult to speak to anyone. I had e.mail to say my provider had been changed from another company to Talk Talk which I had not requested, sent router which I sent back immediately after receiving it. Then I lost phone and broadband for almost a month. I have had £31.98 taken from my account and I did not authorise a direct debit I did not wish to change my provider and I am never likely to go to Talk Talk in the future after this appaling service I can agree with everything that has been said about the Company I would like this sorted out otherwise I shall be taking it further.
Reviewer
Laurs
Location
Leasowe
Date
01/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I am constantly going days at a time with no internet, especially if I run out of electric and the router turns off. They always tell me to do what I already have done when contacting customer service. Why repeat the same things I've repeated 3 or more times before contacting them? Even after making it clear I did all these steps after numerous attempts they still make you do them again. They have no sympathy for those who struggle with mobility, and one of their agents cut me off because I couldn't type fast enough through my phone. I am currently changing providers, suprise suprise they cut me off again despite the fact I am still paying for their service. This has been a huge time and massive waste of money. It is rare for me to be a negative person, but the only thing that is ok are the speeds when it is working.
Reviewer
Magda
Location
Keynsham
Date
01/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is the worst broadband provider ever.the connection speed was very poor . I than keep ringing talktalk to discuss. Every person you talk to is telling you something different no uk customer service you have to wait 15 minutes or more before they can put you through than they asking you questions for another 30 minutes than they transfer you to someone else than you have start all over again than it goes on and on.at the end of my contract I called in advance to cancel than I've been told to give 30 days notice and all they can say is we apologise. Than I rang them up again and I've been told to give another 30 days notice and pay more without my knowledge I did asked them to terminate it and they didn't and still billed me for it.everytime you call them they transferring you to a different people . They are useless . I will not recommend . Stay away
Reviewer
V s
Location
Londin
Date
30/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a shocking company. Broadband keeps freezing totally unreliable. The customer service is appalling no one wants to help at all. Kept on being promised someone would look into it. Not delivered on that promise at all.
Reviewer
Al
Location
Birmingham
Date
27/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusted and appalled with this company!
Disgraceful customer service. Promised I would be online by 23rd April 2019, Still not connected by the 27th April 2019. Two engineers sent to fix issue with the line without success. Phoned customer service to cancel the contract and was told they will charge 99 pounds cancellation fee. Stay away from TalkTalk. Absolute disgrace of a company.
Reviewer
Colin
Location
Lochmaben
Date
26/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service staff can hardly talk English and were laughing when trying to stop renewing contract.Do not use this firm .
Reviewer
Michillo McCaughey
Location
Portglenone
Date
26/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have had nothing but trouble since i moved to talk talk . Mybills doibled. I also have had a few cheeky staff in customers customer services. I know people who's bills are 3 times less than mine. I have had extra charges put on my bill which hasn't been for me. I am so disgusted.
Reviewer
Robert taylor
Location
Blackpool
Date
24/04/2019
Comments:
Disgusted and appalled with this company ! Got talked into upgrade to fibre after upteen faults , openreach engineer turned up to install.
When he left I noticed my card reader was not working in my shop , (the master socket for broadband and phone is in the staffroom )the engineer had called the cable to the card reader in the shop thus unabeling us to except card payments ...
Talktalk after numerous noncence phone calls just asking for an engineer to come out and fix what he broke ?? Your answer was .. and I quote ... " THATS NEVER GOING TO HAPPEN " with a smug attitude !! Wtf
If I can't take card payments without embarrassingly asking customers into the staffroom as opposed too the till ( in the shop ) err talk talk err business ? .. think I will be seeking action .. loss of earnings etc....
Reviewer
Gabriel
Location
London
Date
23/04/2019
Ratings
Customer Service
3.00 stars
Speed
2.00 stars
Comments:
talk talk is one of the worst internet providers, my connection constantly dropping every 5 minutes, and never got my promised speed. after numerous chats and engineer visit, still rubbish...
Reviewer
John perry
Location
Spalding PE11 3WL
Date
23/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Although their speed is about the same as Sky and BT both my previous suppliers it now buffers a lot more, drops out a lot more and takes a long time to load pages. I am using no more than before when on sky but it is so much slower. They say it is hitting target speed so why am I having these problems.
Reviewer
Sreejith Nair
Location
Exeter
Date
21/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Stay away if possible...
From the first day of installation(26/03/19), the performance was poor and keep ringing talk talk to discuss, Every day the executives comes with different options and finally send another router. Over the phone they offered half price on bill for first month for the inconvenience, but they taken the discounted bill(First Bill)on 12/04/19 and set that day as the billing date.
In other way it was a false promise as i paid the half bill for two weeks..
Reviewer
Jon
Location
Sheffield
Date
20/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1- No UK customer service: the representatives have poor and often confused English, whether Chat online or telephone.
2- Unreliable broadband: I paid for 35MB and received 22MB, sometimes dropping to 6MB. I was told it was my internal wiring. I changed to SSE 35MB and constantly get 33MB.
3- The all inclusive phone calls do not include 0845 or 0870 numbers.
4- The overcharged me for the billing.
5- At the end of their contract they still wanted their old cheap router back (they did send me a stamped addressed envelope though).
I will never go back to them again. It is cheap and nasty, more nasty than cheap.
Reviewer
mark
Location
northamptonshire
Date
20/04/2019
Comments:
Disgraceful customer service, liars or incompetent. Their poor English makes communication very difficult but they let me down over reconnection date, delivery of router and when I tried to make a complaint, disconnected.
Reviewer
Vivian Benest
Location
West Molesey
Date
19/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Insufficient band width to watch BBC iplayer
Reviewer
jane meldrum
Location
Surrey
Date
19/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
joined talktalk on an 18 month contract 6 months ago worst service ever do not be tempted to join unless your hub is in the same room as your devices its useless
Reviewer
Lorraine Murphy
Location
Fairlight
Date
18/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Package price
0.5 out of 5
Customer service
0.5 out of 5
Broadband speed
2 out of 5
Overall satisfaction
0.5 out of 5
DO NOT USE TALK TALK UNDER ANY CIRCUMSTANCES. When my account was due for renewal, I tried phoning, emailing, tried to find their chat online but just got write to such and such address or phone. Eventually got through and spoke to a man and I could not understand a word he said, I asked to be put through to a manager several times and was ignored and he persisted to speak fast despite my repeatedly saying I could not understand him. The upshot was I said I would stop my standing order. After weeks and hours on the phone repeating the same thing I was cut off broadband and phone. The only number I could get was to pay Talk Talk's outrageous bill. Today they are now trying to charge me for the time they cut me off, and the lady said they could bill me up until 2020. I said they could not bill me for services they had cut me off from and we had no contract and I have made other arrangements. I have reserved my position against them and said if they tried to enforce a contract which did not exist I would counterclaim and that they can now only contact me in writing etc. AVOID AT ALL COSTS
Reviewer
Rosie
Location
London
Date
18/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Told talk talk twice in the phone call I couldn’t afford to pay it and they could cut me off, so now they’ve taken £67 on my daughters money, and then use the systems are down as an excuse but called back for a different reason and the system if perfectly fine hmm... told them they were stealing my daughters money and they needed to put it back, they said call back in 3 hours!!! As if I don’t have things to do!! Terrible talktalk, will never recommend you to anyone!! Your theifes and I will make sure everybody cancels there talktalk connection and goes better!!! Your **** little theiviving *****
Reviewer
Aaron
Location
Stoke on Trent
Date
18/04/2019
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Comments:
Not good at all I signed up for fast internet and gess what it’s very slow so I will be leaving and I will pay the cancellation fee to leve talk talk are not Reliable go somewhere else for your internet
Reviewer
Gerry Graham
Location
Hawick
Date
17/04/2019
Comments:
Loyalty could ts for nothing. New customers get new wifi hub for free where us older loyal customers have to pay. I upgraded to fast fibre and expected to be given the new wifi hub as a new fast fibre upgrade member. No chance ! When I asked for one they said I would have to pay. Shocking service.
Reviewer
john laird
Location
glasgow
Date
17/04/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
As is common when you have a problem you have to converse with someone from another continent and it is often difficult to understand them.
Reviewer
José Román
Location
15 St Luke’s Road
Date
17/04/2019
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
A lot of micro cuts. I’m a 18 months client, in that time I’ve been without broadband at least five times; never been refunded or never got an apology.
Reviewer
BB21
Location
Date
16/04/2019
Comments:
Less than 'guaranteed' speed of 1.7mbps and wants £75 for me to end the contract!! Embarassment
Reviewer
Carl Edwarda
Location
Wales
Date
16/04/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I first had it fitted with some teething problems such as it dropping when it was working things out. After that I had no issues except with the rrouter. It broke down yesterday. I went on their live chat and after helping me to try to resolve the issue, they sent a new box out. It came today. It works fine. They re reasonably priced and the speed is fine. Customer service was brilliant.
Reviewer
Janina
Location
London
Date
15/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service! I have now left Talk Talk and they own me money, but would not refund. My last month with talk talk was only 11 days of the month, but they told me I have to pay for the full month and then request refund later. I did as I told and guess what - they only refunding me for 10 days instead of 20!!! I have been chatting to people online who I'm sure are just using a pre-approval script of answers or have a list of responses on there screens, I phoned them and manager female was so rude to me, she blamed me as I am making up stories that I never give notice of leaving !!! I have saved my online chat when I did told of leaving them, but manager ignoring me saying I can forward it to her. They are thief's!!
Reviewer
Kirsty
Location
Winchester
Date
13/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A load off rubbish internet keep cutting out couldn't use WiFi for a few months but my partner still had to pay the few months that we couldn’t use the WiFi the internet speed is **** talk talk is **** going back to sky when contract is up as talk talk is scamming money for leaving I wouldn’t recommend talk talk at all with sky we had no problem go to talk talk and every ****** up not worth the time or day or money
Reviewer
Daniel
Location
Harrogate
Date
11/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Contacted TalkTalk with regards if I needed to cancel my old provider. One occasion they said that I needed to contact my old provider to cancel. The other didn’t know. So I contacted my provider and they said that they have been informed and everything was in hand. This was only 3 days after agreeing to a change over. Very disappointed with the knowledge and communication. So tempted to cancel and go elsewhere
Reviewer
Connan Gibson
Location
Feltham
Date
11/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Such a headache! Service (connection and customer services) is abysmal and systems are constantly down
Reviewer
Amy Brown
Location
Northampton
Date
10/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1. organised wifi to go live on 26/03/19- It didn't go live
2. Rang Talktalk organised engineer to attend on the 29/03 between 8am-1pm rang at 9am to be told that no appt has been scheduled and I would have to wait for an engineer to come on 2/4/19
3. engineer attended and connected wifi.
4. tried to watch Netflix- lagged, buffered, picture quality terrible.
5. received an email from talk talk for a bill of £20 - my normal bill was set up as £17.
6. I rang talk to to say my wifi barely worked and to ask why I was being charged £3 extra. I was told that the charge was for wifi from the 26/3- 31/3 I informed them I didn't have wifi at this time because an engineer didn't come and im not happy to pay bill as the wifi was awful.
7. I was told it was investigated and they would ring back between 2-4pm on 9/4- no-one called.
8. it is now the 10/4 I have rang them as no-one contacted me. I have currently been on the phone for 1 hour 4 minutes.
Hoping the bill thats due to come out on 12/4 will be cancelled but I doubt it will.. I am apparently getting another call on 13/4 but I doubt it.
Also I have been told they did a test and all wifi speed is fine so insinuating that I am lying I guess and im not sat here with laggy buffering wifi that I can only get in the living room.
if nothing is better by the call back this Saturday I will be cancelling and going back to sky.
SAVE YOURSELF THE STRESS
Reviewer
Lloyd
Location
LONDON
Date
09/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've got the new talktalk hub just over a month or so today the hub caught fire, rang talktalk to tell them what happened, after trying to explain to one of their representative, only to be holding on the phone for half an hour I wasn't put on hold the guy was ignoring me until the phone cuts.
Ring them back again speaking to one lady I've told her that the hub they've sent me caught fire, she didn't have a clue what that means. If a person doesn't know what caught fire means they should not be working in any organisation eventually I was put on to someone else who told if I wanted a new hub I would have to pay them £25 one even told me to plug the hub back in so he could run a check on it how dumb can these people be.
Reviewer
Graham
Location
Huddersfield
Date
09/04/2019
Comments:
Talktalk broadband is CRAP
Always running slow or going off
Internet channels freeze spoiling entertainment and games online take ages to load then broadband drops out during a game
TALKTALK IS A JOKE
My advice.........
DON'T EVEN CONSIDER TALKTALK
TOTAL GARBAGE
Reviewer
Dave Jackson
Location
Selby
Date
08/04/2019
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
With call centres based in phillipines and South Africa what a shambles. Help is appalling.
Reviewer
Niki
Location
Newmarket
Date
07/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Took this contract out was one of the worst decisions I made. Two ppl using devices (for social media and google-not films,music..etc) and the speed is socking.So slow we would end up using all of our 4g in the first couple of weeks at home!Complained several times, the cables "were fixed",promised a refund when the internet was down for a whole month and nothing happened! Now my contract ended today and I messaged them (again from 4g as there is no internet-last time I called them I had a bill for £10 for calling them) and all they could say is we apologise but no refund,no compensation and when I told them I want my contract terminated today, they told me it will finish when the new provider takes over and there is nothing they can do!!So after paying for months for nothing I have to pay for an extra week for nothing even tho my contract is finished and I asked them to terminate it!!!
ABSOLUTELY SOCKING!!!
And I was trying up a message (for like 2 mins)to a guy I was chatting to on the site about the contract and he said he hasn't heard from me for a while so he closed the window!but there is a line that appears in bottom of the window when the the other person is typing so he saw that I was writing a message like I saw it every time he was typing!!!
Don't go with this company if u want internet that's all I can say!!
Reviewer
geoffrey
Location
London
Date
05/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
frequent drop
Customer service really couldn't help, they just run a line check and ask you about the setup and tell you there is no problem.
Ping is tolerable but package loss is a real pain of ass!
Reviewer
Nicky
Location
Hampshire
Date
05/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking service. Long wait time. My broadband was set to go live on 15 March. After a two week delay, they offered me practically not compensation. I also used the switch service and was informed that I did not need to inform my previous supplier. However, this did not happen and nor was I informed. I therefore ended up paying for two broadband providers at the same time. Lastly I moved due to an offer, which they said I was no longer eligible for as the offer ran out several months ago - the offer is still in their website!!! Don’t waste your time or money. It’s not worth it.
Reviewer
Frank
Location
Date
05/04/2019
Ratings
Customer Service
2.00 stars
Comments:
This is one of the worst internet connection I’ve ever used, it constantly freezes or stops working for no reason and it won’t load the pages even when you are connected it will just keep coming up with timed out because the connection is so slow. I would not recommend this broadband to anyone, the customer service is almost as bad.
Reviewer
Lucia
Location
Wales
Date
04/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Words can describe how terrible this broadband is. Can’t even stream a movie on now tv yet they claim it can handle up to 50 devices!! Cheap and nasty. Pay a bit extra and get decent broadband is my advice
Reviewer
Daniel
Location
PReston
Date
04/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I’m soo mad rang them to cancel my contract with them they put phone down on me when I tried to cancel really really pathetic stupid idiots disrespectful toward my mrs while she is pregnant and asking of £500 to cancel my services wtf
Reviewer
Julie
Location
Northern ireland
Date
03/04/2019
Comments:
I pay highest rate for top broadband provided by talk talk and still struggle with connections or continuity even when kids not connected playing games or streaming movies....don't bother!!!
Reviewer
Marian
Location
Ballymena
Date
03/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wouldnt give not even a star to this is the worst connection i ever been on. DO NOT get Talk Talk they are cheap but the services they offer to you dont even worth those money.
Reviewer
cr82
Location
Cambridge
Date
02/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Be warned! Do not try to save a few quid on your internet... you will regret it!
The terrible connection speed and connection stability is just one major part of their terrible overall service - but it is NOTHING compared to their incompetent and completely useless customer service team and department. Almost impossibly to reach them through a complicated number of voice and text selections etc only to end up speaking to the wrong department.... then they can't tell you anything about your billing or account or how its been calculated.
You've been warned!
Reviewer
Mir
Location
London
Date
02/04/2019
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
bsolutely terrible service. They lie all of the time. Everything is a battle with them. Very rude and in competent people. I was moving home, informed them 2 weeks before and asked them must keep my existing landline because of my business. received confirmation by text and email they will transfer my existing number to new home.Day of moving noticed they disconnected my number giving me new number. phone call lasts over an hour and you get nowhere. They even can not give any reason. Its unnecessarily stressful. Nightmare. Awfull.
Do not deal with talk talk at all.
Reviewer
LynP
Location
Dumbarton
Date
01/04/2019
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
No problems until it came to the end of my contract. I called to cancel & they didn't cancel it. A week later I had e-mails advising I owed money as I had been put on to a new contract without my knowledge. Had to talk to 4 different people, some calls over 2 hours as I got passed around.
Shocking customer service & staff who clearly require further training. Disappointing end to an actually hassle free year of broadband.
Reviewer
Lauren
Location
Fulham
Date
01/04/2019
Comments:
Worst company service I've ever experienced in my life.
Somebody called 'Alice' gave my number to TalkTalk, obviously the wrong number by accident or something. TalkTalk have not stopped phoning and texting me, and giving out my number to their 'engineers' who say they are coming around.
THIS IS ILLEGAL. Because of GDPR you CANNOT keep my details if I have not provided you them.
Called TalkTalk several times, wasting several hours of my time. Always waited at least 15 minutes before someone answered the phone. None of them could speak good English. One woman called Destiny hung up on me, was extremely rude and unhelpful.
They said they cannot remove my number if I am not the account holder. Ridiculous! How hard can it be?! Irritated beyond belief. Tried to block them but it's not possible. This company have really inconvenienced my life and I know I will never use them because of their terrible customer service and downright stupidity.
Reviewer
Bernard Theobald was
Location
U.K
Date
31/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Talk Talk was voted the worst provider in Which magazine and quite rightly. They are complete useless. I had an email telling me they had upgraded their system and my email hadn’t worked since. Ittnow been two weeks and they couldn’t be less interested. If you use talk talk change now. If you don’t, avoid them like the plague.
Reviewer
Andy w
Location
Runcorn
Date
30/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So annoyed Right Now With this Company All started from last year i got Talktalk For Family and an account for myself at my own home. But been nothing but problems since
Lets start from the Beginning
So at my Familys address we had Sky Fibre and it was The Best Ever Receiving 88mbps in Speed and Best Services Ever, Reason we left Sky being Sky Wanted 76 pounds after end of Contract Finished with Them....so i shopped round and Found Talk Talk for 20.00 a month...placed order to switch the Services From Sky at First address then Talktalk for no Reason Cancelled the Order saying Sky refused to hand over our Line and Number and tried to get us to fit a new Line which Turned out after speaking to Sky informed me they never even tried to take over the Line and Lied about the Whole Sitution but My family at 1st Address wanted the service So we placed a re order for Broadband and Told them no we do not need addition lines (we already have 2 in a 3 bedroomed House) and the ADSl Fibre line is already Active so Talk talk made us Wait up to a month to send us their Pathetic Router(Rather than using our best awarded Nighthawk Amazon bought Router which is a fantastic peace of kit) so 4 weeks no Internet
2nd Time Round as Go live date approches....Talk Talk Cancel the order...so back on phone....no reasons one operater to another with no clue at this point i was swearing at them with words that would make a Vicar blush!!
So back in the Loop again Reordered...
3 weeks later line live....router out
Throught it would be all over and at 1st address no problems from then service and every resloved
So placed second order for my own property same services
MAAAN WHAT A JOKE!!!
Again line had to fitted yet Engineers never turned up to fit and get services sorted For this Time 6 Whole Weeks...after Consistant Back and Fourth With there Stupid Asian Call Center or India Numerous Call after call to 0845 Number I lost the will to Live but because i Work from Home i needed the Connection.
So eventully a Engineer came Out Who was Smelling of the Pub and Just so Agruementive about where in a 1 bedroom flat the socket after 40 mins telling him i want it in another Room fitted he was Not professional and abrupt but fitted the line.
Go live date was suppost to be next Working Day....Nope try 2 weeks later after Numerous Calls no Internet then coming up to 2018 Christmas i got slow internet speeds and crap customer services...Again Talk talk agent rang me who offered me 3 months Free Services for Faults but because i had Two accounts the Agent Placed the offer on the Wrong account so 4th Jan 2019 Talk talk cut the whole services....By this point i was really losing the will to live
So was now as i wrote this With No full Services (with 2 weeks of services before the cut) and a Bill for 156 pounds every time i mentioned about the offer placed for 3 months free i was informed No notes where on that system And tried to State i had asked or requested that
Following on i checked my credit Score by Clearscore to see Talk Talk had told Experian to give me a negitive Impact result..This is when i let my Anger go Since no Bill was ever Sent to home address and no Services for over 3 months...
I was Furious they could not help them selves to darken my name so i let loose in a call today which Took over 3 hours of 0845 charges
After being put pillar to post i informed them of the Whole issues and heard every excuse going until i ordered them to Check both accounts
They Noticed after 6 months of hassle the error and backed down Reversed the fees and told me i will be re connected in a hour (8.00) the time now is 11.00 uk time and still no Connection
I cannot Wait to Contact Fisas and Ofcom monday
Please stay away From Talk Talk
Reviewer
Dylan
Location
Hastings
Date
30/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband I’ve ever had and some of the worst customer service
Reviewer
Pretty
Location
London
Date
29/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk boardband is the worst boardand ever the wifi never works its so slow it says connected but we receive no wifi where paying for a boardband that doesn't even work. We tried to leave them as our contract hasn't finished we have to pay awfl a lot of money to leave them. i would never recommend talktalk boardband to anyone. Once we leave talktalk we would never join them again.
Spoke to customer service about this issuse and they didn't even take this matter seriously and didn't even do anything about it.
So were stook with them until our contract ends!!!!!!!
Not a happy customer
Reviewer
Cam spencer
Location
Norfolk
Date
29/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where do you start , just appallingly bad, now after cancelling my contract within time they are harassing Every day for money. They need to train some people up properly.
Reviewer
Donna
Location
St. Helens
Date
28/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke!!!! Come home tonight after child in hospital to find they’ve taken over my phone line in someone else’s name!!!!! Cannot gain my account back for at least 10 days and was with previous provider for 15 years + words cannot express what a ****** waste of space this company is DO NOT USE!!!!!! BEWARE!!!!! #talktalk
Reviewer
A Talktalk user
Location
Solihull
Date
27/03/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Awful customer service / tech support, no ability to limit specific devices access to wifi.
I tend to change my supplier each year, in last 4 years having been with Virgin, BT and Plusnet. The broadband supply from Talktalk is fine, decent speed and rarely lose service. Two main issues though:
Unlike BT and Plusnet it is not possible to rename a device connecting to your wifi and then manage its access to wifi. This was a great benefit with BT and Plusnet, it meant that i could turn off access to wifi for my children's devices each night. This alone will mean that i will not continue with Talktalk when my contract ends.
Awful tech support/customer service. I lost broadband on Saturday morning only restored on Tuesday. The tech support team (I spoke to 4) all follow the same script, each step seeming to be to get you off the phone for a while.
Call one, day one resolution: "Turn off the modem for half an hour" and phone back if its still not working.
Call 2, day 2, "attach a microfilter to the line (even though the service has worked for 4 months without a microfilter), I didn't have one so they said they wouldn't do anything else until I had received one in the post (still hasn't arrived 3 days later), rather than wait I went out and bought one, unsurprisingly didn't help.
Call 3, day 2, unpleasant unhelpful person, kept talking over me, ignored everything I said, resolution 3, find a screwdriver and take the front off the socket to try the microfilter in the test socket, at this point I asked to move to this being a complaint over how my problem was being handled..
Call 4, complaints team....same checklist for resolution as above, would not do anything until the front of the socket had been removed, I refused as there still no reason to suspect that the socket had suddenly failed with no reason. resolution here to send an engineer 2 days later, threats by phone and text over a £65 fine if not in when engineer called at arranged time.
Day 4, engineer arrives late. wonders why tech support had been insisting on a filter in the test socket. instead resets the modem, service works again, problem resolved, a few minutes work after 4 days.
The tech support team can only seem to follow a script a set troubleshooting pathway, not interested in listening to the circumstances or actually thinking about what might be the cause.
Really poor service
Reviewer
Ray
Location
Berkshire
Date
27/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only been a customer for 2 hours. Having trouble connecting to router via ethernet cable. Contacted 'technical support' and now I am cancelling my contract. With out doubt the worst company I have ever dealt with, useless.
Reviewer
Nicky reed
Location
Chertsey, surrey
Date
26/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Appalling company. I was without broadband for over a month, engineer didn’t turn up on appointment day. When I asked for compensation for the extra amount I’d spent on data etc I was told to write to head office with details. Over 2 months later I’ve just gone round in circles and told that I shouldn’t have been told that as they would never compensate for this! SO much time wasted on all of this. Hours on the phone and writing letter with details. Nothing is worth dealing with this company, don’t touch with a barge pole.
Reviewer
Steve Smith
Location
Leeds
Date
25/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst Broadband provider for customer service and use. Multiple drop outs, speed restrictions and the router connection being intentionally disconnected by their system at certain times. Despite multiple conversations the foreign call centre staff still can't grasp the concept Speed isn't total data usage over time! I am on in their own words an unlimited uncapped plan, yet I'm told on numerous occaisions when my connection or streaming stops or i lose connection completely that I have exceeded my data usage for the month because I have downloaded or streamed too much. They state over 30gb-60gb etc in that period. My plan is stated as uncapped and unlimited so they are lying and are too stupid to understand they are openly admitting it. My download speed is limited to 5-6mb/s and I live alone and only stream one device at a time in 1080p HD max so there shouldn't be any issues at all speed wise no matter how much data I've used over a month a day a min or a year! A watchdog governing body needs to stop them doing this and misleading customers illegally. I signed a legally binding contract for 'unlimited' 'uncapped' broadband and are breaking the law by capping my usage. Do not ever use this company if you have a choice.
Reviewer
Mazharuddin
Location
Orpington
Date
25/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No No No No No to talk talk
It’s one of the worst broad band services.
All over year I have experienced poor connection and connection drop outs.
Customer services is far more worst than imagination.
I have vacated my property , they are asking me to transfer my account to who ever coming to property next ?? What ??
How in this whole world would I know who is coming next in to the property I am vacating.
I tried to speak to them many times. They keep on transferring calls to other departments. Each time I spend more than an hour over phone - result nothing.
I would definitely say a very big No to talk talk - It’s frustrating and useless , waste of money and time.
Reviewer
Emma
Location
Yeovil
Date
24/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
My experience with talktalk is beyond words!!
Vile telephone helpline impossible to speak to anyone when you do get through you’re put on hold or hung up on. The email service seems to be run by computer or apes that could not answer one question or acknowledge anything stated in emails. Charges added all over the place payment system that fails then charges you for late payment
NEVER AGAIN
Reviewer
Anthony
Location
Romsey
Date
24/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
If there was no stars to put that wouldn’t be enough,absolutely horrendous customer service,been ignored twice in the space of 10 mins,had to call back repeating myself over and over again...I should have left a long tine ago...I’d like to think I’m a nice guy at for me to put up with this provider I must of been of my head...and I knew better...terrible terrible terrible terrible....rude rude rude rude
Ignorant ignorant ignorant ignorant...do not join this service,...how ever reads this...’go to anyone else but talk talk ...
Reviewer
Barry
Location
London
Date
24/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The broadband provided by Talktalk has always be slow and the technical support you receive during your contract is poor to say the least. But once you try to change providers. The service will suddenly be come non-existence and they will try to blame whoever you are changing to , even though you are still under contract to them and paying for faster broadband. I would not recommend Talktalk to anyone
Reviewer
Binot
Location
Bridgewater
Date
24/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
One of the worse customer care services that i have experienced until now.
Reviewer
chris
Location
staunton
Date
23/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst customer service in the history of the planet. Avoid at all costs!!
Reviewer
MR NORRIS
Location
STOURBRIDGE
Date
23/03/2019
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Not the best broad band i've had for service or customer satisfaction
Reviewer
Nicola
Location
Swansea
Date
23/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Connected in Dec 18 and I am so disappointed.no where near speeds promised but a good enough signal however have failed to provide the £75 voucher promised via USwitch within 90 days. Hours on the phone,many promises and it now about 130 days and another promise it will be sent out in 14 days.Have now contacted ombudsman and seeing if can leave for breach of contract.
Reviewer
AC
Location
West Midlands
Date
22/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was a long time customer of talktalk, why? Price. That's the only good part of being with talktalk. Where to begin with the bad? Well, half a year in to my first contract, I had no internet signal whatsoever. I contacted talktalk, who said there was no issue, I must have set up the router wrong, when I questioned how it had been running fine for 6 months if I set it up fine, the agent started to state I was lying about the issue. Engineer was finally sent out 2 weeks after my 1st complaint, and it was found that the wire beyond my property boundary had been completely severed! So I most surely was not lying, which talktalk were trying to accuse me of doing.
After this, I was offered compensation and an upgrade on my package for a 12 month period, which I accepted. When moving from the property to a property that had Virgin already installed, I called talktalk to inform them of the move and to enquire how much it would cost to finish the contract early, expecting to have a few months left. At this point I found out they'd actually put me on a 24 month contract as opposed to the 12 month upgrade! Which meant that it would be extortionate for me to leave early. I agreed to an engineer attending to remove the virgin equipment and install the talktalk equipment. When arranging I was informed that no one needed to be present at the property when the installation was taking place, I questioned this as there was a different type of connection altogether in place, 2 managers confirmed that I didn't need to be present.
Fast forward a week after I moved property, I get a phonecall whilst at work from the engineer asking where I was, informed him of what I was told, he stated it was wrong, and that he'd have to come back, he told me to request a weekend appointment to fit around my work. I called talktalk to rearrange the visit, to be told I was being hit with a £70 missed appointment fee, which took 3 hours of arguing to expunge, I then attempted to book the new appointment on a weekend, to be told the engineers don't work weekends, and the accusations of the engineer lying started to fly! A few days of calling and arguing i caved and accepted a weekday appointment. Installation then went smoothly.
The next bill arrived, with a £70 fee! More phonecalls, I had to demand an investigation, 2 weeks later I called to be told I was not allowed to know the outcome of the investigation that determined whether I needed to pay a £70 fee for being misinformed by 2 managers, so more arguing ensued. The fee was eventually refunded through means of me not paying a bill for a few months, and a little bit of compensation was given.
An issue that had fallen to the sidelines was the fact that the TV connection was not working, I attempted to resolve this through the online chat, and was met with the same issue I had with the severed cable, 'sir, everything is fine on our end, you have installed the equipment wrong'. I gave up and haven't used the TV package for 14 months even though I pay extra for it.
Fast forward to February of this year, my contract is coming up for renewal!!! Great! I can finally leave talktalk! I contact virgin, get a set up date, they contact talktalk to make them aware I'm leaving. A week before leaving, I get a bill, which is billed a month in advance??? I call talktalk, inform them that I'm leaving a day after the bill is taken, so is the amount correct considering I'm with them for 1 day of that billing month? Yes, £30 for one day is correct, I then had to explain multiple times to the agent that I was leaving, it finally sank in what I was saying, and I was informed that when the transfer was complete I would receive a revised bill and a refund.
Fast forward to today, I've been gone from talktalk since the beginning of this month, and I've just received another bill!!! I contact talktalk to be told I have to pay the bill as my account hasn't been cancelled and it's all my fault for not contacting them 30 days before leaving as '30 day notice is required to leave any contract', I point out that I am no longer in a contract, I am no longer a customer and that I can't pay the bill as the direct debit is cancelled and that they should be paying me!!! 2 hours and still not resolved.
Ofcom will be contacted!
My advice, pay a little extra and go elsewhere, talktalk are a shocking company, if I had one bad experience I wouldn't think anything of it, but it's consistently been a nightmare!!!
Reviewer
Darren
Location
Belfast
Date
22/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They have much lower costs than competitors but it comes with negatives.
My Wi-Fi hub arrived broken in two parts. When I tried to call them, it took over 30 minutes for them to answer. Keep in mind, I called during a weekday in the morning.
Reviewer
AJMAL
Location
BIRMINGHAM
Date
21/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
OK i called them at 7.30pm they close at 8pm. so each time i called it connected you can hear the mugs in the back. then they put me on mute. lazy tossers can be bothered to take a call. well im definitely leaving them. im not bothered about speeds but this took the piss
Reviewer
Bob
Location
Croydon
Date
21/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid avoid avoid!
These people are crooks, apparently my direct debit was rejected and they added a £12.50 fee to my next bill even though I paid by card the next day. Talked to the bank who said no payment was rejected and I had enough money in my bank to cover the cost.
Talk talk are a bunch of thieves and their foreign customer service people are useless and couldn't care less about customer service.
Reviewer
Rachel
Location
CARDIFF
Date
21/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worse customer service I have EVER experienced. I signed up with Talktalk because they advised me that I would get a £50 voucher from Tesco. I was meant to get this is January and it is towards end March. I have sent about 7 emails, 7 calls and logged 2 complaints and I get told different things every time I call. STILL have not received it. Its a JOKE
Reviewer
Brett
Location
Baldock
Date
20/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking beyond bad, service drops out, slow internet speed unable to stream programs shocking customer service, online chat is a joke, card payment system dosnt work had to pay by post. Will never use them again!
Reviewer
Colin Sneddon
Location
West Lothian UK
Date
20/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cancelled before my activation. Talk Talk had given me an Fibre install and activation date (circa 2 weeks from order) - they cancelled on me the night before and said they'd call again in 10 working days to confirm the revised install date. They blamed openreach (BT). So I called BT and asked if they would commit to an install date if bought their broadband instead. They did... and it was all up and running within the week. Easy. TT Customer service was OK during the cancellation but they couldn't seem to find my order number at first which meant confirming my details via other means. it was all just a bit of pain in the rear. Sorry Talk Talk. Pay peanuts, get monkeys
Reviewer
Vladimirs maslobojevs
Location
Southampton
Date
20/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid talk talk broadband, I tuk fast broadband for 12 mounts contract speed is useless have to watch on360p movies, they need only your money thats it, on the end of my contract I leave a mount notice, they still charge me for extra mounts plus double price for no reason , AVOID!!!!!!
Reviewer
Hannah
Location
London
Date
20/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Every interaction I have with them sucks a piece of my soul from me and makes me question the very fabric of the capitalism, because surely no company so completely and utterly useless and incompetent could be able to be successful??? Have been with them for 5 years and the service has got steadily worse and worse. They use cheap equipment that quickly breaks and becomes faulty. Have had numerous engineers (often from BT openreach) come out to try and fix problems, They fail to actually fix it and then talktalk just fraudulently charge you for the call out on your next bill. It then takes at least an hour of my time to call them up and claim back the money. As far as I'm concerned repeatedly taking money from my account which by their own rules they are not permitted to take (and which as soon as i call up their indian call centre they agree they shouldn't have taken) is not far off theft. I've now left and I'm STILL having to deal with them. They've taken yet more money they shouldn't have. They agreed to refund me but I've now just got an email saying they've only refunded my talktalk account and not by bank account - i'm not a customer anymore, I'm not getting a service from them anymore, why on earth would i want a dormant talk talk account refunded rather than my actual bank account!! the stupidity borders on insanity and for the sake of your own mental health i recommend avoiding like the plague!!
Reviewer
Sapphire Mattis
Location
Nottingham
Date
20/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dean burdon customer service manager is a major asset to the business.
Talk Talk need to raise his pay as he is great as sorting the mess that customers experience.
Thanks to Dean
Reviewer
George
Location
Hertfordshire
Date
19/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NEVER USE TALK TALK....
Honestly the worst customer service I have ever recieved in my life. I ordered WiFi to be set up in a flat, it got sent out and the engineer arrived to fit it. Was told it would work from the day talk talk activate it. Never worked....The customer service department are so rude, I have had calls where they have hung up on me due to not knowing what is wrong with my service. They won’t give me my refund which I paid when I signed up to talk talk even though I have not even had 1 second of WiFi. They have arranged for BT openreachj to come out to my apartment a few times and have never shown up. Then to find out that they didn’t have the relevant information in order to get BT reach to come out. Talk talk have had me unscrewing plugs, hours and hours on the phone. Time off work. Honestly you would be mad if you ever went with these cowboys. Just look at the review.
Reviewer
andrew
Location
deeside
Date
19/03/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
cheap, but when you get a fault its almost impossible to get it fixed, expect to spend at least 1 hr on the call but from experiance you will need to call several times to get it fixed, in my case 6 hrs 5 calls and they just keep asking you to try this try that, they dont understand the line is totally dead. its actually my elderly mothers phone im trying to sort out and she has been in tears over it and im stressed, my advice dont bother with TT
Reviewer
..
Location
Date
18/03/2019
Comments:
Worst servive ever receive.
Not only that the broadband was on but in my pc or my phone it says no connection or its says internet way not be available , its been happeing for 5 days.if u guys dont fix up am leaving and go for sky or bt
Reviewer
caroline
Location
Middlesbrough
Date
18/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really bad customer service, cant understand a word I say, put you on hold for over an hour just to tell you to turn your box off for 20 mins, no channels work
Reviewer
Anon
Location
UK
Date
17/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Support team is useless.
I've had a formal complaint about anonymous caller reject for over 6 months but they have not fixed it. Each time they run through the same script. They expect me to hang on the phone for long periods while they do something else.
One time they called and interupted a call to a friend that I was already on. No warning. They just broke in and disconnected my friend.
It seems they can only work to the script and cannot deviate, even when it is obviously wrong. E.g. calling unable to access the account or mail box, "can you access other web sites? Yes. We will test the line! (It is obviously working!)
Their web pages do not work correctly in any of the common browsers. Their answer is that I should call Microsoft or Google to get it fixed!
It just goes on and on with no effective solutions.
Reviewer
Phillip blakeway
Location
Tamworth
Date
17/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service I have ever received.
Slow, terrible customer service, terrible internet.
Reviewer
Kate Maclaren
Location
Bognor Regis
Date
16/03/2019
Comments:
Absolutely discusted yet again with the level of service with talk talk. My partner recently signed up for broadband at a deal for 2 years at 19.95 per month. He has then received an email stating after 18 months it would be 33.50? Has now spent 3 days being passed from pillar to post trying to get through different numbers and various emails with success. He finally managed today to speak to someone in South Africa today after asking to cancel the order. He has been charged for the call after being asked to stay on the line to listen to the t&c. As of yet he has not received any emails stating it has been cancelled.
Reviewer
K runnan
Location
North
Date
16/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Nightmare!!!!!!!! DONT DO IT from day 1 I had people calling from customer services asking for private details (no I said you should have them) hung up the phone called T Talk direct they said it wasn’t them!!!!!
Then started receiving emails asking for details again contacted T Talk not them.
I had scammers knocking on my door within hrs the info they used could only have come from T Talk inside security leak.
NIGHTMARE customer services HA HA HA HA what a JOKE hrs hrs hrs wasted contracts up now THANK GOD!!!!
Reviewer
Martin Findlay
Location
Bristol
Date
16/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband provider I have ever had. Slow internet speeds, accusatory customer service staff and totally inflexible approach. They kept losing the change of ownership and cancellation forms I sent for a property I used to live in, so it took 4 months to eventually cancel the service for a house I didn't live in.
Reviewer
Rea
Location
Brentford
Date
16/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been a customer for many years and have just discovered that they are charging me over £40 on a legacy package and have never informed me of much cheaper options, despite my partial sight. My internet has not been working for several days, and I have spent over 5 hours on the phone or the chat section trying to get some answers. They told me they had rung me and left voice messages. There are no missed calls or voice messages only phone. Seriously, I don't think the word customer figures inter business model
Reviewer
Christopher Rees
Location
Swansea
Date
15/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting customer service and broadband services. Intermittent broadband for the past couple of months with a number of calls made to talk talk to ressolve , after hour long phone calls broadband works great for the following week and then back to the usial rubbish! Phoned again today this time an hour and half call with one of theyre useless technicians who kept telling me he would transfer me to a manager but after 10minuts on hold he would re appear back on the end of the phone trying to fill me with more rubbish!!! Just AVOID AT ALL COSTS!!! May seem a good deal and great broadband at first but that soon changes to where it is barely usable.
Reviewer
Adrian
Location
Norfolk
Date
15/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
What a bunch of cowboys. I have been with them 8 years and all I can say is keep an eye on your bills. I found a charge for 6 pounds for a 8 second call I never made. The number didn't even exist . Customer service is awful and based in Thailand. I cancelled my account and am going with bt . May seem cheap but look for hidden charges and service . Never again avoid.
Reviewer
Jamie
Location
Date
15/03/2019
Comments:
Talktalk assured me that they would switch so My partner wouldn’t pay anything after the switch date. They failed to do the switch and the other provider took money out of her account the following month.
I’ve spent hours of my time trying to get her money back and and have waited 2 months so far and it still isn’t resolved.
They have sent me around in circles, making it as difficult as possible clearly in the hope that I will give up.
This has to be the worst customer service that I have ever experienced.
I will never go with Talktalk again.
Just don’t put yourself through it.
Must have taken 5-10mins just to get one of their employees to get my postcode right!
Reviewer
p hawkins
Location
BRIDWATER
Date
14/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
customer service is crap,had slow internet for mouths all they do is send new router,changing provider next mouth
Reviewer
Jae
Location
England
Date
13/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
OMG. Just don't bother with these idiots. This is the worst thing I have ever paid money for in my life. Broadband speed started off at 550. Now we never get over 90-100. Downloads so slow and hogs your entire speed so you can't stream tv AND download at the same time. It keeps kicking me off the net and you can't understand a single word the customer service people are saying - and that's IF you can get past the stupid automated service,which down right lies to you. When you can understand what they're saying, the tie to you too!. These so-and-so's should be taken out and shot. Utter garbage. You should be ashamed of yourselves for your sub-human behaviour. I will sue you! I can't even give you the rating you deserve (0 stars), because you can't rate lower than one star! In fact you are even lower than that.
Reviewer
Lou
Location
England
Date
13/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Absolutely terrible service. They lie all of the time. Everything is a battle with them. They first didn't activate my TV Boost and then didn't take my land-line over but insisted they had. Every phone call lasts over an hour and you get nowhere. Its unnecessarily stressful
Reviewer
Jackie
Location
Lanarkshire
Date
13/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would advise anyone to think before signing up to talk talk in that time I have had no end of problems numerous calls to the call centre witch is not based in the UK it is the worst provider out there I have was offered fiber at £19.95 when I phoned to complain then 2 days later when I called to say that the complaint still was not resolved they offered me the same deal at £25.oo i called today as they sent me out a new router only one of the cables was not the rifght connection and guess what yes they offered me another deal at wait for it £22.95 I am now in the process of looking for a reliable supplier all I can say is avoid .
Reviewer
Marisa
Location
Chesterfield
Date
13/03/2019
Comments:
(Month 3 of contract) Absolute jokes! Added charges of £44 what they decided to kindly add on. Had to be put on to 4 different people to discuss this. Was on the phone for over 30 mins to cancel the service they added on. Now on the phone to person number 5 as they to kindly reimburse me of £4.47
Reviewer
Lesley Yorke
Location
Dundee
Date
13/03/2019
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have just switched from BT to Talk Talk, after more than 20 years of being a BT customer. I had the superfast BB with the smart hub, which worked fine, no problem. only switched as the price hikes were crippling. So, placed the order to switch using the u-switch website, £70 argos voucher as an incentive, price was great, and opted for the full package. All arrived as scheduled, email on day of switch came through while i was at work, and when i came home, sure enough, my BT hub was flashing orange, and I set up the talk talk hub and tv box, with great ease, all instructions were idiot proof, so made the job a breeze.
I have only rated customer sevice with 3 stars, as i have not had to contact directly, but sure that if i had they would have gained a 5 also.
The connection is by far quicker than the connection i was getting from BT and half the price for the same package.
Thank you Talk Talk for making this a stress free experience.
Reviewer
Chris Hemingway
Location
Bradford
Date
12/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I’ve been with talk talk for years but will NOT be renewing when my current contract expires in November ... why?
Simply because I found my last bill had an increase charge of £4 for “tv services” ? . Had to spend ages getting through to customer services to find out about the extra charges I knew nothing about. It turns out I was informed by email (more than likely it went in my junk folder therefore not read by me) about the £4 monthly charge for extra tv services I did not want or request ! Yes i was told I’d received an email about the charge and I opted out of receiving the new “tv services” BUT my complaint, and why I will be dumping talk talk is because the email should have had the option to opt in for the new @services” rather than just opting me in mandatorily requiring me to pay an extra £4 per month for something I didn’t ask for or want !
Very naughty talk talk, I’m guessing from the chat I’ve seen online that you will be losing many thousands of customers because of your underhand tactics to charge customers more for extra “services” we do not want or need .... and I will be one of them !!!!
Reviewer
N
Location
London
Date
11/03/2019
Comments:
Words cannot describe about the appalling service from Talk Talk,this company should be boycotted by its consumers,I’m so glad I moved on to a better broadband provider.Talk Talk does not care for loyalty,I’ve been slapped with an extra surcharge for leaving them despite my contract reaching its end.their call centres are in developing countries,probably because their outsourcing is cheap & with this comes poor service.i regret staying so long with this company & I hope they get their act together before they lose all their customers & go bust.Wheres the communications regulator to investigate their bad customer service?
Reviewer
Consuelo
Location
Lazzari
Date
11/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The broadband isn’t really bad .
But the service is the worst service ever.
Unbelievable!
Reviewer
Stewart
Location
CLITHEROE
Date
11/03/2019
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Just a basic point: I did talk to someone about the increase in the price of my ISP, which was TISCALI, before TT. They offered me an apparently good deal-one will find out!!!!!!!!!!!! I talked to someone who had an accent which reminded me of living in parts of Lancashire-BUT she was in SOUTH AFRICA. I have found this before with other organisations!!!!!
Reviewer
shane
Location
Cooper
Date
11/03/2019
Ratings
Satisfaction
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
New customer. So far so good.
Reviewer
Mike
Location
Leeds
Date
10/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
useless...'' useless email too ineffective and unreliable. You might as well buy a pigeon.
Reviewer
Anne Martin
Location
Herts
Date
10/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Connection keeps dropping out, only able to communicate with customer service via texts (at your own expense)and often have to wait 30min for a reply so it takes many days and rpt need to verify who you are to speak to anyone. I've spent 2 months of communications and they continue to repeat questions and are no further to a solution
Reviewer
James
Location
Yorkshire
Date
10/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Rubbish service, super slow broadband, and hidden boosts make cost greater than UK based services. Don't be fooled by cheap offer and faster speed - rubbish speed and boosts make it a rip off service
Reviewer
fred
Location
London
Date
10/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk provides the worst service you can imagine : my line was pathetic but it went worse as an "engineer" from Talk Talk came for my neighbor. Then the line went dead. I called them and got an appointment with an engineer 4 days later... The guy never came ! I called Talk Talk and they dismissed me, saying that the engineer is a sub contractor so they could not care less, and that the investigation would last 28 days before they could know what was going on. NEVER GO TO TALK TALK. Service is crap
Reviewer
Casey
Location
Date
09/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I never leave reviews, but I honestly wouldn’t recommend this service to my worse nightmare, unless you enjoy being woken up in the middle of the night, have your recordings cancel themselves, and when you contact them for help get a robot reading a script to tell you that your broadband is working fine even though you contacted them regarding the TV box (I know my broadband is ok we established that’s how I contacted them). Then when you issue a complaint it takes an independent complaints company to sort the issues out for you, which is great but it took 3 months of nothing happening for the only solution to be I can now get out of my contract penalty free. Until I have found a provider that’s affordable I have a TV box which is really unwatchable unless you like pixelated viewing, or a black screen, I have lost all the additional channels I pay extra for, helpfully done by the technical team who are supposed to help, their solution we will pass you on to someone else who will never call you.
Reviewer
David Seifert
Location
Waringstown
Date
09/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THE WORST EVER PROVIDER!!!!!!!!!!!
I took out TT broadband and only discovered the bad reviews the next day. I have 20 days to cancel TT Broadband and inside 24 hours I’m on my 4th attempt to get it cancelled. THEY ARE INCOMPETENT!!!!!! Lengthy phone calls that end up being cut off. Can’t understand English! They’re systems are down. Etc etc etc. Don’t even think about going with Talk Talk
Reviewer
Laurie Percival
Location
Rhondda Cynon taff
Date
08/03/2019
Ratings
Satisfaction
1.00 stars
Comments:
Absolutely appalling I have been phoning this company since October 2018 to cancel my talk talk but every time I meantion to cancel it or want to put in a complaint they hanged up, managed to get through to someone and they said that it wasn’t picking up my post code so she could do it or put a complaint through which I find is a load of bull, I said well the postcode worked for someone just a minute ago before they hanged up on me her response was ooh umm I’m sorry but I’m unable to do it , no worries I’ll keep phoning until something get done NEVER EVER go with this company making sure my friends and family know about this and that they should leave can honestly say and sky is so much better than these fools, absolutely fuming to the extent I can feel my blood boil every time I get on the phone to one of them “advisers” that they like calling themselves
Reviewer
Adria Pittock
Location
Ipswich
Date
08/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ABSOLUTELY AWFUL ....... WORSE CUSTOMER SERVICER EVER!! When they confirm the engineer is coming on a certain day over the phone they are lieing, and they lie when they say you’ll be given notice. We have had the hub less than 6 months and already needs replacing. Extremely slow with the replacement and you do not get updated in the process; has been over a week without internet we are still have to pay for. Ludicrous absolutely ludicrous.
Reviewer
Katy d
Location
Doncaster
Date
08/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID! Terrible customer service over the telephone. Very rude and not willing to help with issues
Reviewer
Kayleigh Collins
Location
Bristol
Date
07/03/2019
Comments:
Worst service ever, nothing resolved spent more money and time paying for no internet!
Information not documented but staff and still taking payment when they know it’s not connected.
Reviewer
Steve Moralee
Location
Eastbourne
Date
07/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
You only find out just how good a provider is when something goes wrong, and when something goes wrong with TalkTalk they really are dreadful with dealing with customer problems if our experience is anything to go by. Don't be fooled by the slick promises on the website and be prepared to be frustrated by automated phone centres then having to speak to ill informed advisors situated in foreign lands giving conflicting advice. Will be transferring to another provider as soon as possible.
Reviewer
Anas khan
Location
Blackburn
Date
06/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Talktalk throttle speeds during peak times which caused my 25mb speed to go down to as low as 0.5mb. I literally spent hours upon hours on the phone to them during which they either didn't listen, sounded bored or tried to charge me for new routers or engineer callouts.
I kept asking them if they throttle speeds and they kept either dodging the question or said no, after months of the exact same issue, there is no other logical explanation other than bandwidth throttling. The issue starts at 7pm and stays till 10.30 after which it always speeds up again. Conveniently enough their senior support staff leave at 10pm so you can't prove it whilst on the phone.
Avoid them like the plague unless you never need the internet during peak times and don't mind support staff that obviously don't want to be doing their job and are reduced to constantly reading out a script.
Reviewer
Gemma Eastwood
Location
Milton Keynes
Date
06/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
BEWARE TALK TALK STEAL FROM CUSTOMERS, TAKE OUT EXTRA SERVICES WITHOUT THEIR PERMISSION AND IGNORE THEM WHEN THEY NEED HELP TO GET THE MONEY BACK!
we have been battling with talk talk since the day we were first supposed to have installation, they messed it up so badly they put the date back and then installed internet into completely the wrong building!!! meaning we had to put our new staff into a temporary office costing us £££ of pounds, once it was eventually sorted out the managers were uninterested in the amount of stress and time and money the incompetent staff had caused us with the mess ups, we have 9 cases outstanding and unanswered with talk talk to date.
then going on further someone took out a second line that we never asked for, no one could answer why this extra line has been taken out, we now have bills coming in for the line we never asked for in addition to the line we already have which is double the price! today talk talk have taken an additional £22 out of our account when they only took money from us 3 weeks ago, this amount they took is not even an amount of our plan its to do with the second line we never asked for!!
I've tried and tried to get hold of someone or a manager as I was assigned one who avoids my calls and ignores me every time, I want my money back that has been taken from me without authorisation, I also want compensation for the money talk talk has lost my business and I want an apology for the stress this has caused me, I have spent hours and hours of my time on the phone to talk talk for weeks now and can never get anyone to help, I have a business to run and the time calling them is sucking out of my working hours is impacting my work and my customers and losing me even more money, I am in the process of filing with a small claims court to recover my losses due to talk talks disregard of any responsibility for their non compliant actions, I will submit this by the end of this week if they have not bothered to get back to me again !
PLEASE IF YOU ARE A SMALL BUSINESS I URGE YOU TO TAKE OUT YOUR BUSINESS BROADBAND ELSEWHERE or you may end up with stress and blood pressure issues through talk talks abysmal service along with losses in money that are a big impact for a small company.
I am just lost for words at what is actually happening and that I'm just being ignored.
Reviewer
Rick Bruschini
Location
Gillow Heath
Date
05/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very dissapointed with this service.
I am paying for fibre connection, yet getting slightly faster than dialup speeds.
Reviewer
Trish
Location
Essex
Date
05/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
It is just impossible to speak to someone at TalkTalk, you are sent text messages (which you have to pay for), directed to online Private Messaging or getting the same unhelpful responses on their facebook. It would appear that the provider their security package 'Supersafe' is no longer taking calls and their Philippines call centre has lost their number - or more likely its been removed because the Security provider can't cope with all the calls - who knows, for sure they don't and we probably never will. Delay in supply, shoddy assistance, lack of customer interface, lack of service and an intermittent broadband - it's not just me their facebook is littered with issues. All in all I simply cannot recommend.
Reviewer
Vishan
Location
Leicester
Date
05/03/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I think talk talk gives cheaper broadband than other providers but their customer service is unbelievably bad. I think their call center is in India, sometimes they don't understand some simple instructions, bad communication. I was with talk talk many years now. Last time my contract renewal, I called them. Several times after I talked to a machine, someone answered the phone and I told them its my renewal and I'm looking for a good deal. They didn't bother to listen, they just gave me a regular deal which is lot more than I'm currently paying. Basically they told me taken it or leave it. I didn't like the attitude of this female advisor and she got this accent very difficult to understand. I said I'll call later. I called two more times but all occasions I got someone very rude, ignorant with very heavy accent. I got really frustrated and I asked them to terminate my contract at the end of the month and stared to check other providers. After day or two gentleman from talk talk called and asked would I change my mind if he offer this deal and it was a good one and I agreed. I think the biggest problem talk talk have is customer service. I don't mind what country they answer the phones from but they need serious training of customer service, respect, accents etc.
Reviewer
Rebeca G
Location
Canbridge
Date
05/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst company I have ever used for any of their services. The tv signal is so poor that I am paying for channels I cannot receive. Even after purchasing an extra aerial as advised (post contract)
The internet is the slowest I have ever come across and am often going over my data allowance on my mobile devices whilst at home..
I have never been a happy customer with talk talk but they refuse to let me out of my contract without a £200 fee. A complete waste. I wish I had stuck with virgin media. No problem ever with them. Great signal, great tv and great service. Rip on the end of talk talk. Bunch of eeeeejits
Reviewer
Kamrul hasan
Location
Date
05/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please never make a contract with TalkTalk. You will get a worst customer service and poor management. They will argue with a customer to win if you raise a complaint rather than solving problem. They will always reduce speed in peak time . They never value old customer. Once you make a contract with them, they will forget you. Cheapest things always come with the cheapest services.
Reviewer
Andrea
Location
Pr267xe
Date
04/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk, you are just providing poor service. Lie to your customer and harassing them? Problems for the last 4 month just excuses and when you are finally able to cancel without being slapped with a cancellation fee the next bomb is hitting you. Promised a 7 day cancellation after struggling for 4 month you get a cancellation of 30 days instead. You call them to get it sorted and get told that you have to wait and to call back the day after. Next thing you receive an email stating thank you for staying with talk talk. Just lies and more lies. Luckily I have all the details an witnessesbtoo so I will now take legal action against talk talk. In the meantime they are no longer able to take money out of my account as I've cancelled the directdebit poor service. Lie to your customer and harassing them? Problems for the last 4 month just excuses and when you are finally able to cancel without being slapped with a cancellation fee the next bomb is hitting you. Promised a 7 day cancellation after struggling for 4 month you get a cancellation of 30 days instead. You call them to get it sorted and get told that you have to wait and to call back the day after. Next thing you receive an email stating thank you for staying with talk talk. Just lies and more lies. Luckily I have all the details an witnesses too so I will now take legal action against talk talk. In the meantime they are no longer able to take money out of my account as I've cancelled the directdebit
Reviewer
Dorottya Rusz
Location
Glasgow
Date
04/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish I could give zero stars. Talk Talk is the worst company ever. We ordered internet one month ago and it still isn’t set up. This is not the worst though: we constantly had to contact them about updates because they did not tell us anything. Also, their customer support is full of incapable employees who are not responding to questions and never know what’s going on. This is really the worst experience, they kept us uncertain and frustrated.
When we wanted to cancel our contract (which didn’t even work yet) they just kept transferring us from one department to another and said that they cannot cancel our account.
This is beyonf frustrating and I do not recommend Tak Talk to anyone!
Reviewer
Elisa
Location
Date
04/03/2019
Comments:
The worst company. Unprofessional people, hunging up, not able to formulate easiest answers and provide/explain correct information. Wasting hours on the phone with no result!
Reviewer
Razvan
Location
london-preston
Date
04/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worse company from my life
Definitely not recommend
Very poor customer service,spend many hours on the phone for nothing,i try to cancel the contract from few week's now and they still charge me for nothing.
Totally not recommend....run away haw far you can from this company
Reviewer
SLAWOMIR DABROSZ
Location
Amesbury
Date
04/03/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have been a client of the Talektalk for a long time but lately the service has deteriorated significantly and the way of contact with the client to understand my needs.Soon another contract ends and I will definitely go to another supplier.
Reviewer
Beverley
Location
Banbridge, Northern Ireland
Date
04/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I got broadband from TalkTalk and thr speed of it was atrocious. When using my phone I actually had to turn my wifi off and use my 4G to send videos. If I even breathed on the router it would go into a tizzy. I did a broadband speed test one night and got 620kps.
They say they are the only company that doesn't give you a price hike and that your price will not rise the whole time you are in contract. I was paying £20 and my last bill was £20.18. I know 18p isn't a lot but it's the principle.
My contract was due to expire and I have lost a lot of hair from tearing it out with frustration trying to notify them that I did not want to renew. Such a palava! Their customer service is shocking. When I said I did not want to renew and wouldn't give them a reason, why should I? I mean, I didn't want their broadband. That's reason enough. Because this mustn't have been an acceptable answer I was continuously put on hold and then told that surely there were other people in my household that wanted broadband? I explained I lived alone. I was put on hold and then asked was I moving house? And did the new tenants want broadband? At this stage I was seriously at risk of fracturing my teeth from clenching them so hard. When I finally got them to accept I was leaving I was read out the terms and conditions and told I would have to pay an early termination charge to which I explained that I wasn't terminating early, I was simply not renewing. How could they not comprehend this?
After receiving a letter and an email from them giving me a really good deal on faster fibre broadband which I didn't have because they didn't want me to leave I rang up to enquire. Better the devil you know eh?
I was told... Wait for it... To ring back in two to three months as there was an outstanding balance on my account. I explained I am still in contract, it expired on 20th March, I have never missed a payment and what was this phantom balance? She told me she could not tell me and was unable to offer me a new broadband package.
This company sucks big time. Their letters contradict their actions and no-one seems to have a clue when you ring. Their broadband speeds are useless and they had the cheek to send me an email telling me to return my router and all the wiring etc. to them when finished. I shall... In pieces.
STAY AWAY FROM THESE GUYS.
Reviewer
Mike Edwards
Location
Hereford UK
Date
04/03/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
New customer , didnt work after installation, huge number of phone calls to support, who were clearly not authorised to make any decisions. After two months It was finally fixed( connection not made correctly at the external cabinet to the Fibre link , so i am told!), So after some , and appro 4 hour son the phone, to many many Customer Reps, the situation is resolved, Not a company I would recommend, , find somebody local and small!!, pay the bit extra for better and more personalised service,
Reviewer
James Donald
Location
Newbury
Date
03/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk Business Broadband now down for 5 days ! When I complained they weren't fussed as others had outages for 2 months !! Shoddy service they have no control of as they rely on 3 party's. Avoid like the plague. Guy on phone said I should have gone Virgin.. Not sh/t Sherlock :)
Reviewer
Mark
Location
Liverpool
Date
03/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not great at all. Broadband is poor but customer service is absolutely awful - if not worse. Don’t use their messaging service - utterly useless. I have been trying to get a refund for weeks now and they are not interested. I will never be using Talk Talk again.
Reviewer
Stuart
Location
Aldershot
Date
03/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Customer service is awful. I am moving properties (From a rental into a new build I have purchased). I have been with them for nearly 2 years. Got like 5 months on my contract. Wanted to renew it long term in the new property but I had 2 months where I had no where for the line to go (my new property doesn't want me to add a line into the property as they already have broadband) so for the sake of me having 2 months away from their service they charged a massive early cancelation fee.
Customer service didn't really care about keeping me as a customer. Just seemed a lot more interested in getting the cancelation fee out of me and moving on.
100% will NOT use talk talk again. Disgusted with their customer service team. Very inflexible and considering I've been with them for several years and called to say "Look, I'm going to be homeless staying with family for 2 months but I have a new build property I am moving in to in 2 months, I want to use your service when I am in my own owned property, can we do anything?" and was just told no you have to pay the cancelation fee, put the broadband onto another property (not possible for me) or get a friend to take over the service (I won't have any friends who have no internet that will want to take over my internet service for 5 months. Who does that?)
Awful options. Awful customer service. Very inflexible and just generally unhappy with what I was offered. Would have been more than happy to say something like I still absolutely owe you 5 months of service so I will re-instate those 5 months once I am in a position to receive the service, plus I would have been happy to extend my contract and/or guarantee that I would sign a new contract after that period. Happy to work with them but nope, just wanted rid of me, biggest cash payment they can off me upfront and to shove me on elsewhere. AVOID AVOID AVOID AVOID
Reviewer
Dawn
Location
Durham
Date
03/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is a RIP off they lie and over charge as soon as your contract is up. Been waiting 3 days for a manager to call about my complaint because they charged me dubble. Then I was scammed with a number linked to them on Google. They didn't even send a email to tell me my contract was up. Do not give talk talk your custom as they don't provide a good service. My connection has never worked properly and they have the cheek to charge me 29 pounds after I was told after contract ended it would only go up by two pounds. P.s talk talk open an English call centre and maybe people wouldn't get scammed because of your company. Because speaking to people reading from scripts doesn't help sort out problems with your gready company
Reviewer
SNR Accounts
Location
Bedfordshire
Date
03/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Comments:
When I first transferred to Talk Talk I was getting reasonable speeds of around 25MB which for our area is reasonably good.
Now I am lucky to get 18MB and that is with a 'BOOST' add on which they charge me £5 per month for the privilege.
What is even worse is that the signal constantly drops, at least every hour it loses all internet signal and I have to wait between 1 to 5 mins for it to come back online.
It is so desperate as I run a business from home that I have taken to using my mobile phone as a hot spot to stay online and get any speed.
Reviewer
Bradley
Location
Wrexham
Date
02/03/2019
Comments:
Rubbish bills keep up speed going down.
Customer service worst you can get.
Can't wait for contract to end.
Reviewer
Saiful azam
Location
Ilford
Date
02/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
0
HERE IS MY EXPERIENCE WITH TALKTALK:
My broadband line supposed to go live on 19th of February 2019 . An engineer came on 19th , he set up the line and left , i have connect the router by myself and there was no internet . I called the customer service they said it will go live at 12am midnight . Anyway on the next day there is still no internet , on 20th of February i called the customer service again , on my call they have checked my internet and they have told me there is a network problem so they pass this problem to manchester network team and my internet will be fix within 72 hours ( 3 days ) . On 23rd of February i have called them because there still no internet and after my 72 hours have passed . The customer service team told me again they will make problem as priority and they will send this problem to the network team in manchester , and it will take again 72 hours , this time customer service promised it will get fixed . They told me wait till Thursday 28 of February. I was still patiently waiting still 28th of February but they did not fix . I called on 28th of February and Believe me the customer service told me again they will forward this problem to their manchester team and they will have contact me by 48 hours , today is 2nd of march but still they did not contact me so i called again to customer service in the morning , their customer team feed me lies and tell me network team tried to contact me yesterday. Funny thing she told again their manchester network team will fix this issue within 24 hours ....
My question is if TALKTALK deal this way with their first customer i wonder how they deal with the existing customer . They have puppet customer service team who speak over the phone and basically useless. Talktalk is cheap and cheap service you will get .
Reviewer
Kevin Hales
Location
Uttoxeter
Date
02/03/2019
Comments:
Absolutely rubbish, I have been with talktalk for a month and yet to have any service from them, yet they still charge, the customer service is shocking upto 1 hour on the phone then no conclusion. They are a horrible company and have no respect for the fact you need the service for your business. I’m currently seeking legal advice as they want to charge me for cancellation yet they have not provided any product.
Reviewer
Max
Location
Nottingham
Date
01/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Got a package with internet and TV, completely useless. TV and internet goes down at least 3 times a day very frustrating.
Reviewer
Max
Location
Nottingham
Date
01/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Got a package with internet and TV, completely useless. TV and internet goes down at least 3 times a day very frustrating.
Reviewer
Anon
Location
Leeds
Date
01/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The customer service was rubbish; I called to cancel and was held for a long time, then told that the system was down so they couldnt cancel my service. I called back and spend an hour speaking to at least 3 people just to pay the cancellation fee.
the speed in that area was also rubbish, no better spead was available from talktalk
Reviewer
Jayne
Location
Wales
Date
28/02/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Reliability
2.00 stars
Comments:
I needed to save money so my hand was forced into signing up with TalkTalk. I thought 'fiber' meant I was getting fiber optic, but nope, TalkTalk are all about the archaic internet delivery via a phone line. This in turn means I have to sign into the various devices I have that use wi-fi connection regularly. I lose connection daily and have to switch the router on and off which doesn't always solve the issue. The slightest drop of rain wreaks havoc with the connection. The internet is so painfully slow at times that I give up altogether on whatever I'm doing that requires wi-fi. All in all I just keep thinking about the day I can switch my contract again.
Reviewer
Steven Carter
Location
North Yorkshire
Date
28/02/2019
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Prior to switching to TalkTalk I contacted them requesting my existing telephone number which I have kept through 5 different providers with no problem.
After the switch over no boddy could contact me and I soon realised they had changed my number with absolutely no information of new number.
I contacted them via online chat and was passed through 3 different people who obviously could stand my annoyance. I was told that the reason was because the old number belonged to last company (I had it before them) and because I didn't ask for it (I did).
Then I rang and spoke to 3 different people who just kept passing me on to the next after them not appeasing me to the reason. I found it very difficult to understand them. I managed to get a complaint registered but then the phone cut off (or hung up on me).
Someone rang me last night and once again I really struggled to understand their accent from abroad somewhere.
I was told the reason I didn't keep my number was again because I didn't request porting of the number (is a land line a mobile?).
Then asked if they could cancel the complaint? What? Absolutely not. He asked if I accepted £10 in credit could the cancel? I politely told them under no circumstances and requested to speak to a person from UK. I was told no.
Overall the broadband is slowish but I didn't expect anything more due to my location on a new estate. The customer service is terrible, hard to understand and arrogant with I sensed a dislike of the the customer.
Next year TalkTalk is binned.
Reviewer
phil
Location
Ayr, Scotland
Date
27/02/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Broadband regularly crashes and is often too slow. I pay for fibre faster service, but only get 6-7mb at times.
Reviewer
Phil
Location
Horncastle
Date
27/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish, in 1969 we put a man on the moon, today talk talk can't provide Internet service, these people are yeast.
Reviewer
Martin Findlay
Location
Bristol
Date
27/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband and the customer service I have ever experienced. It took 4 months and more hours than I would like to remember on phonecalls with them to cancel the service after I had moved out of the property. This was because they kept losing the transfer of ownership forms we sent and then didn't seem to understand that the cancellation request was in fact a cancellation request.
Reviewer
JP
Location
Birmingham
Date
27/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I’ve ever come across. Do not go with them. They’ll manipulate you to believe their scam is legit!
2.1mbp average on internet, even tho they state 10mbp on average. NEVER.
DARK OR DHARL, Patrick, Jacob and Mike From complaint department & loyalty team lies to avoid situation / conflict. Poor poor poor. They charge you £2 extra to stop the no ID call without your authorisation and charges you extra. Took out fibre optic line after they promised it’ll be all fixed and will get the speed I want.........3 weeks down the line no internet.
Then they said no cooling off period.
Reviewer
Ruby rameriez
Location
Salford
Date
27/02/2019
Comments:
The worst customer service j have ever experienced! Terrible. Do yourself a favour and do not join talk talk broadband, everything about this company is a joke.
Reviewer
Sapphire
Location
Nottingham
Date
27/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting and I am not even a customer second day if singing up I asked to cancel due to reviews and call with customer service they try to manipulate me sending me to loyalty team they got a million excuses as to why contract can’t be cancelled until it got to 14 days and then they say it’s cancelles but oh yeh final bill to pay LOL Talk Talk got the wrong customer I am not paying the bill they can take me to court be AVOID AVOID AVOID AVOID AVOID DO NOT TRUST THEM ITS BETTER YOU GO ELSEWHERE!
Reviewer
Cashcow
Location
SW
Date
27/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Failed to provide me with a functioning email address from day 1. Gave them 6 months to fix it, going in circles with call centre. Had to move on as I couldn't access online account with no email address and got no advance notice of direct debit payments. Now about to get a CCJ for non-payment of early termination fee for a service I didn't receive. Stay clear of TalkTalk!
Reviewer
Jimi
Location
Never mind
Date
26/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wouldn’t give this company 1 star just to put it out there! No internet ever despite paying, spent hours an hours on phone 4 different engineers then told you just need to upgrade so we did like mugs to the fibre optic, what fibre optic ?? We never received it, then they telling us we can’t cancel. Non of the staff have a clue what they are taking about, so called managers then come on the phone and have no idea or explanations as to why they can’t provide the internet. Spent over an hour talking to on the phone on number ours occasions going round in circles for them to not do anything for us, they lie and funnily enough don’t cover there tracks very well. PLEASE STAY CLEAR THIS COMPANY.
Reviewer
Lindsey
Location
Hertfordshire
Date
26/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I called today about renewal no one spoke English and couldn’t understand what I wanted and then I got cut off and on second call was put on hold for ages.... second call was 35 mins and achieved nothing at all. Very disappointed to be honest will move my custom elsewhere... they also gave me the wrong renewal date!!!
Reviewer
Martin
Location
South UK
Date
26/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you are thinking of using Talk Talk for Broadband; just don't.. The service in my 30 day trial was terrible; the helpline impossible to deal with. I tried their 30 trial and cancelled within the time; yet they still try and bill me for time after I cancelled; I send complaints but nothing happens.. Utterly useless company..
Reviewer
Matt
Location
London
Date
26/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Service is slow, it cuts out all the time, can't use multiple devices. Have had it "fixed" numerous times, even had two new routers over the course of our contract. It just sucks. Even living in London it's not possible to get fast, reliable broadband from Talktalk.
Reviewer
ken Garrad
Location
ilford
Date
25/02/2019
Comments:
ZERO stars is my preferred rating but wont except it. Customer services are argumentative, nothing ever gets done, and takes ages to answer (non British helpline). Speed is poor and irregular, Website is Poor, they try to over charge with a promise to refund after you have paid. Regular dropouts of connection. Apart from that everything is average. AVOID Like the plague. Try a Broadband supplier instead.
Reviewer
Graham
Location
Carlton in lindrick , worksop
Date
25/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had talk tell me I could get after fibre for an extra £7.50 a month and they had checked the line and they could garuntee me the higher speeds. Never ever got the speed as open reach engineer that came out told me there had always been a fault on my line and that the speed kept slowing down because of fault. Talk talk worst company to get hold of you can't speak to anyone in England , soon as contract is up I'm leaving and will go with plusnet as they respond to faults a lot quicker than the package that talk talk have with open reach. Talk talk might seem cheaper than all the rest but there's a reason for it and it's there shocking service when there's a problem and you do not get the speeds that they say you will get. Hope this review helps if you are thinking of getting Talk talk I can't wait to leave Talk talk
Reviewer
Nina
Location
Hertfordshire
Date
24/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shockingly awful service, awfully slow broadband. Would give zero stars if I could.
Reviewer
K. Purnell
Location
Bristol
Date
24/02/2019
Comments:
Absolutely disgusting ,slow internet can't even watch a film without it stoping worst ever and I'm getting rid of it simple
Reviewer
Sheila layton
Location
NEWARK
Date
24/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful. Cut off everyday on and off. Rang to see what they could do and they couldn't do anything. Paid for fibre and the speed was terrible. Very very angry and disspointed with this company
Reviewer
Thom Whittaker
Location
Winsford
Date
23/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling treament on live chat. Got through security checks and speedtests, the internet then cutout and dropped the chat. I then had to tell a different representative the same security checks and details about the issues of intermittent connectivity.
Currently getting half the advertised speed, intermittent dropouts, slow on all devices. On the third live chat the rep was copy and pasting script at me. Then my options were to pay to have an engineer come out, one thing BT doesn't. Or pay for a new router upgrade that apparently will work at the right speeds that I am already paying for! When typing a response to this information they cut the live chat! We moved to talktalk after a recommendation from a friend for their customer service, great speeds and reliability! Now looking at a different provider.
Reviewer
Anon
Location
Northamptonshire
Date
23/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WORST BROADBAND I HAVE EVER HAD!!!
Consistently unreliable. Should be seeing fibre optic speeds of around a modest 20mb/s but, on a daily basis, I find the speeds dropping to a unbelievable 0.5mb/s. Rendering it useless!
Customer service pathetic and just lie about the joke of a hub. How TalkTalk have been allowed to get away with releasing such a piece of kit this appalling is criminal.
A year long hell experience but thankfully our contract runs out soon.
Would not (and never) recommend this company to anyone ever!
Potential future customers... you have been warned.
AVOID AT ALL COSTS!
Reviewer
Chris
Location
Wiltshire
Date
22/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
lost service. Support shockingly bad.A week now with no service. Support just make it as hard as possible to get support. Just switched provider and It's cheaper.
Reviewer
Aung
Location
Croydon
Date
22/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
very poor customer service, I have no internet access for 2 weeks and still not fixed. very disappointed
Reviewer
Muhayyo
Location
Aberdeen
Date
22/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Very bad experience overall - strongly recommend to avoid at all cost!
Basically, the error/issue with the TalkTalk system resulted in multiple attempts to set up the direct debit - which cost me me a lot of time on the telephone, trying to explain the same thing to different people from customer service. Succeeded at avoiding late payment penalty charges - that’s what i thought until i got a massive bill from my mobile phone company for calling TalkTalk customer service!
After spending more time on the phone with customer service (2hrs!) i was promised to be called back by the CEO office - this never happened and i am left with a massive bill, which was due to TalkTalk’s system error!!!
Reviewer
Kirsty Simpson
Location
Scotland
Date
21/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give zero stars I would. Never once received the broadband speed we were promised and the staff were unbelievably unhelpful every time we got in touch, would not recommend.
Reviewer
Michael walmsley
Location
Stockton on tees
Date
21/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor service! ! Had no internet for 5 days , they tell me I had to wait in between 8 +1 yesterday so I did No one turned up I phoned them they then said between 1 and 6 no one came -- I took full day off so it cost me £150 + for loss of earnings - imphoned today their offered me £6 yes £6 !! Small claims court here I come
Reviewer
Bob Owen
Location
Hinksford
Date
20/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very slow very disappointing
Reviewer
David Vine
Location
London
Date
20/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ignoring poor service, incoherent customer contact staff and the fact that a "new look" email page has been promised for months without being delivered, this company can be described as EVIL. Ever since it entered a contract with something called "Oath", created by the merger of AOL and Yahoo (two of the worst services ever to pollute the Internet)every item of content in every TalkTalk mail message is stored and available to hundreds of Oath clients. All contact details are also available to these clients, and there is no way in which TalkTalk can be used to avoid this. All privacy has been completely lost, and the user contract between TalkTalk and its customers has been unilaterally amended without agreement. Oath is part of a giant, shadowy company called Verizon which keeps a low profile and specializes in stealth data collection. If you have a choice AVOID TALKTALK COMPLETELY.
Reviewer
Charlotte
Location
Ipswich
Date
20/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If there were an option of 0 stars I would have gone for that. I am outraged by talk talk. They had set me up 2 accounts against my will - tried to charge me £440 in one month for both! When I didn't pay this they shut off my services! They are intolerable and unempathetic when you try to sort the issues out nicely. They then proceeded to send me faulty equipment. They then set me up on a £10 direct debit phone contract with no consent from myself whatsoever! I have had the same number and been with o2 for a decade - I have no need for extra costs or another SIM card! It has cost me so much money in minutes to get my issues resolved! They also changed my home number 3 times resulting in lost payments and being told I hadn't made the payment! Despite the fact I changed to another provider and cancelled the service they are still trying to charge me!
I have begged, pleaded, I have done it all. And still nothing. I am disgusted in the stress they have caused and the way their whole operation works. Never again.
Reviewer
Emily
Location
Date
19/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don’t even know why I renewed with talk talk.
They never seem to know what is going on, worst customer service
Reviewer
K
Location
north london
Date
19/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst Service ever. I have had 8 calls to Talk Talk (Each being 40min to 1 hour and costing £9-£11 per call). Three engineers visit, the service still isn't working. After spending over an hour on the phone yesterday discussing compensation and a refund, I was due a call back today to action this. No call back happened .(This is my 3rd call back that did not happen). We are now having to explain the entire situation again to another person who has no notes about anything and is saying the direct opposite to everything that was discussed in depth for 1 hour yesterday. The service does not work and now its a nightmare to try and leave the contract and get my refund. STAY AWAY FROM TALK TALK, absolute nightmare broadband service and a customer service team that is based all around the world and none of them seem to be able to contact one another. No one does anything, staff in South Africa, Middle East, Philippines and none of these teams are connected. Absolutely appalling, and so far, just calling them to try and get a service to work has cost me close on £80 in phone charges.
Reviewer
Jeannette Marshall
Location
Colchester
Date
18/02/2019
Ratings
Reliability
1.00 stars
Comments:
I have had nothing but trouble with my broadband since the day I signed up with them. I've reported so many times I've given up. Just waiting for my contract period to expire!
Reviewer
BNew
Location
Hitchin
Date
18/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1 star because you can't give less. Often no broadband available, no resolution to this issue, and after many hours spent on the phone no compensation. The worst internet provider I have ever used.
Reviewer
Nathan
Location
Salford
Date
18/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Router is rubbish quality and slow service yet im supise to be getting fast fibre and now the has cost increased without being informed for the rubbish I get. Then customer service chat for an hr not solving out n going in circles not being helped or compensated. Only still with because it's contracted. It's a trap n the worst
Reviewer
Sabiha
Location
Swansea
Date
18/02/2019
Comments:
Worst service I havnt use it at all and they just sanding bills I don't have landline but they said i have to pay I had in October since now still is not working and they are threating by saying they will sand to dept collection instead of fixing my problem only bills and demand it's totally ridicules i dont recommended talk talk
Reviewer
Darja Kutselepa
Location
Edinburgh
Date
18/02/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
First of all, we made a contract for a year because it was the only provider for newly built house.And it was ok, apart from the total absence of connection every once in a while during the night (no biggie). Then, we had to move out when we discovered that the contract was extended without us knowing for a year ahead, meaning we had to pay 50 % of remaining fee if we wish to cancel, which we did not expect and were not aware of. Next step was the address transfer which took a month, not mentioning being on the phone and chat for hours trying to explain a straightforward actions (they have transferred us to different department numerous times and sent an engineer to the wrong address after us explaining ourselves 100 times) all this while we were still paying the FULL price for so called "broadband", also which, when this all was finally taken care of, turned out to be the usual one (with the speed of 9Mbps download and 0.015 mbps upload against of 60 and 20 minimum promised respectively, as of the contract). A humongous complaint was filled in, of course, which was promised to be dealt with within 24h and been absolutely ignored for more than 3 weeks. After three weeks we had a phone call (thank god), they have sent us an engineer to fix the problem, after which the internet seems to work fine apart from me using 4G at this moment to write this complaint coz there is no connection again. we would love to change the provider but the contract forces us to stay with Talk talk for another long seven months.
If you consider Talk Talk as your future provider please think twice as the company is extremely unprofessional, and their customer service has a long way ahead to improvement.
Reviewer
Mark Leonard
Location
Shotts North Lanarkshire
Date
17/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Every Friday Saturday and Sunday our broadband goes off about 8 to 10 times a day worst broadband we have ever had
Reviewer
Isabella Dapaah
Location
Date
16/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever!!! Charged £200 after service was “disconnected”. Please do chose this company as a provider. There is never ever service. Worst company!!!
Reviewer
Cris
Location
Blyth
Date
16/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid Poor service constantly problems, daily internet cuts, and when they tell you your free to leave without a charge they still take the money out of your bank account. Been arguing with them for a year to get my money back.
Reviewer
Colin Raby
Location
Penwortham
Date
15/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Paying for 38Mb Fibre. It is often so slow!!! Just getting 10Mb
Reviewer
Prins philip
Location
Manchester
Date
15/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It’s absolutely worth nothing. Very slow always less 4mbps ,
Most horrible customer service and follow up .
I will Never recommended talk talk to anyone.
Reviewer
Alex Stricklin
Location
Bath
Date
15/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful! Customer service is terrible, the Wifi constantly logs you out, WiFi is incredibly slow when it does work!
Reviewer
Richard Herold
Location
spalding
Date
14/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would advise anybody against going with talktalk! I switched to talktalk and was supposed to be on exactly the same package as my previous supplier, 4 months into the contract my tv channels go off and i find i am still being charged by sky. I tell talktalk and they remove package so i now have tv with sky and broadband with talktalk , not only have they given me a new 18 month contact but are charging my 27.00 a month for normal broadband, when i was paying for super fast unlimited with previous supplier! They say I can not get out of the contract and am stuck with being over charged for a service i didnt order!!!!
Reviewer
leah
Location
leicestershire
Date
12/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
talktalk customer service is the worst i have ever experienced i was a customer for nearly a year and had problem after problem with poor internet connection i have now switched to vergin media and now works perfect
Reviewer
Adam Dye
Location
Buxton
Date
12/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Avoid, broadband was always inconsistent on connectivity compared to the post office who is cheaper but a much better service. When I was disconnected they charged me a month I didn't use an late payment because I cancelled my direct debit there's no understanding whatsoever they will say anything for your money but aren't interested when your unhappy with there service. Won't ever go back again
Reviewer
Olly
Location
RUGBY
Date
12/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful speeds despite paying for the top package. Line keeps dropping and has been down for over a week now. Two engineers have apparently visited and fixed the problem although I am not aware that any have. Customer service is appalling, they avoid questions and give you generic non informative answers. Avoid this company !!!
Reviewer
Amelia
Location
Crouch End London
Date
12/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They set it up to start working in December it didn’t work I called them several times and they couldn’t find my account every time then when they did I was with technical support for over an hour every time and it would never fix it they wouldn’t send out a engineer if when I asked after the third phone call. Then the modem stopped working I called to cancel which took over an hour and they then said I will be charge a cancellation fee EVEN THOUGH IT HAS NEVER WORKED. They then refused to cancel my contract saying the internet works when it never has and my modem is dead. NEVER USE TALK TALK EVER
Reviewer
James
Location
Chester
Date
12/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Paid for Faster Fiber advertised by Talk Talk at 76 mbs speed. I was actually getting 10 mbs - So basically paying £25 per month for 10 mbs
Switched to EE for £30 per month and immediately getting 70 mbs.
Talk Talk speeds are so slow and they may send an engineer out but they never fix the problem so you are left paying the higher rate for an inferior speed. Once locked into that contract there is no getting out.
The foreign customer service call centre is a nightmare as well.
They ‘arranged’ an engineer to come out. I took a day off work. When no one arrived I called them and they advised that ther was no appointment! Just great!
They arranged another engineer to come out and sort the terrible speed. He arrived at 7am only to tell me the line was dead. I called talk talk and they have cut off the line and told me that I had requested it. Oh yes of course because I enjoy getting up to let an engineer in to come and look at a line I’d asked Talk Talk to come and switch off. They offered no compensation for this inconvenience.
They offered me £5 compensation for the slow speed with is inadequate.
Because I had paid for the month upfront they owed me a rebate. The customer service agent said they would refund that amount to me ‘as a good will gesture’. Haha come of it... a good will gesture. Firstly that’s my money so its got nothing to do with a good will gesture. Sometime I think the call centre staff try wind you up on purpose.
Pay a bit more and get a quality product. EE has excellent customer service and excellent speeds and only £5 extra. It’s a no brainier people.
Reviewer
Kirk
Location
Jagger
Date
11/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Can never get a good connection never EVER works properly customer service is like listening to someone talk gibberish ultra slow even if I’m the only one on the internet my ps4 can never complete to test network connection and end up having to use my personal hotspot if you are reading this and you haven’t got talktalk good on you DO NOT get it if you already have it you will know what I am talking about
Reviewer
Max
Location
Leicester
Date
11/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet keeps on getting off and they charge £300 if u want to cancel the contract.
Its like you pay the money to charity.
They will give you nothing
Reviewer
Michelle peace
Location
Huddersfield
Date
10/02/2019
Ratings
Satisfaction
5.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
After receiving my monthly bill which is £25.50 a month as only having broadband with them. Spent 50 mins today on the phone trying to get the extra £4 removed. That they was charging for TV. A lot of typing and waiting on the phone. For her to say sorry we will credit you next month I have better things to do on a Sunday afternoon. When it's not even my mistake
Reviewer
Adam Ewell
Location
Ilminster
Date
10/02/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Keeps dropping out, talk talk website reports all is well.
Reviewer
Beryl Cooke
Location
Sheffield
Date
10/02/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Everything is fine until you need technical help. Be prepared to spend 2 hours or so and multiple tries before you get any kind of satisfaction. The 'technical' advisors read from a script and you have to do the same tests numerous times before they move on. Even though you have identified the problem yourself and they could move straight there, they have to go round and round in a ritual resembling torture. By the time you are done, you are willing to accept anything. When my current contract ends, I'll pay a bit more and go with someone else.
Reviewer
Johng
Location
Manningtree
Date
10/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Poor service and constant slo-ow fast fibre even though the talktalk router always reports exactly the same broadband speed every time I look at the router data, exactly the same speed every time? If I do a speed test on say BT site etc. I get a report of between 5 to 22 Kbps the router reports 32.64 Kbps every time every day, the email service keeps playing up, stops worink ect. Rubbish company KEEP AWAY
Reviewer
Niamh
Location
Bolton
Date
09/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DISCUSTED!!!!! Been waiting on hold now for 35 minuets. After not receiving my Telivision Box for 2 months now. Complained twice now.
Reviewer
Anne Russell
Location
Kingston
Date
09/02/2019
Comments:
Find calls to talktalk very difficult. Once waited so long for lady to come back that the line went dead. Another time phone put down deliberately or not but no call back. The departments not defined very well. Great difficulty in understanding young lady today, at one point said want to go and refresh myself ! Silent for sone time and then cameback -no explanation. Went to loyalty for better deal and they offered a higher price. Asked as moving but not too sure when as my contract is expiring soon how much will it be if I leave talktalk when I move. First told we cannot possibly tell you ! Asked somebody else and told £9 for each month left on contract. As could be over one year that sounds a lot to me and why that amount for something I am not using. Can understand paying say another month or even two but that sounds unreasonable. Also with all the background shouting,giggling and laughing when read off terms and conditions could not catch them properly so asked could they be posted or emailed, no we cannot do that. I find that a bit strange as I just want to know what I am agreeing to, I would have thought that was breaking the law surely as do not know what I am agreeing to but no interpreters and no fault of my own. Was a very difficult conversation, I was an announcer for years and you need to know how to speak so people can understand you. As so much noise she must have put her mouth right near the mouth piece and spoke louder which really distorted it and seemed a long delay to questions so kept both talking together. Ended up agreeing to everything as my third call. Don’t think about it taking 30mins to an hour. Takes best part of morning or afternoon and afterwards you need a strong drink - or two Anne,
Reviewer
Dajae morgan
Location
London Enfield
Date
08/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is the worst internet service you can go to. Do not buy talktalk the service never works good and the internet is always coming on and off when I’m playing my games or doing my work on computer so I advice anyone of you thatt is reading this to NOT GO TO TALKTALK!!! It’s the worst company I have been with and I can’t wait till my contract is over to I can change. I hate the talk talk internet so much with a passion. And the customer service is so bad you litterly can not talk to anyone of them Indians it's hard to understand
Reviewer
Zahir
Location
BIRMINGHAM
Date
08/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly saying disgusting experience..
been told that that will get average 49/63 MB peed..could,nt get me over 22.
Spoken to costumer service ,,and been told wait for 14 days..
They only wanted me to wait unless the cooling off period finih..
Got a letter that i may be charged £374.64.a an early exit fee.
total false information.instead of solving my problem they wanted me to wait for 14 days so they can charge me early exit fee..Rubbish Rubbish Rubbish
Reviewer
Melanie
Location
Wirral
Date
07/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT GO WITH TALKTALK. They are the worst providers ever! We could never ever get a proper connection. Even cost us money through work (working from home) and having to constantly buy data on our phones. I even bought a Giffgaff sim for the kids iPads because they couldn’t ever watch or play on anything!! Whilst still paying for TalkTalk. Then when you want to leave you have to go through a whole massive process which takes forever. They hang up. They claim they can’t hear you down the phone. They claim they don’t understand you as they’re all foreigners. We’ve just gone with B.T and in 1 day of being with them I can’t believe the difference. Stay away or you’ll end up wrapped up in this joke for a full 18 months
Reviewer
emilia kokyova
Location
Peterborough
Date
07/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
literally the worst company ever. they charge you for absolutely no reason, their customer service team cannot even speak proper english. very dissapointed.
Reviewer
Keith
Location
Oxfordshire
Date
06/02/2019
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Dealing with Talktalk technical department is like trying to knit with fog. They must be the worst trained group of supposedly 'technical' people I have ever had the misfortune to have to deal with. TalkTalk would be better of with a million trained monkeys who just pressed random buttons at least occasionally they would get things right. I had one appointment from a talktalk engineer who identified the fault as being outside my property which I already knew as I lost my braodband while OpenReach were working outside. I then had one appointment which was cancelled because TalkTalk said thath I would need to be at home. The second appointment was not made because TalkTalk said that I would not have to be at home after all. A third appointment was just not scheduled at all by Talktalk and finally the fourth appointment was made and I was told I would have to be at home after all. However when the OpenReach engineer arrived he said there was no need for access to the property as obviously the fault was outside, which is what the original Talktalk appointed subcontractor had said at the very start. What a useless load of technically challenged phone operators TalkTalk employed. But if you want to pay peanuts you have to expect monkeys unfortunately they all seem to be incompetant monkeys!
Reviewer
Ang
Location
London
Date
06/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Talktalk will only continue to offer disgustingly poor service. I get a text advising im reaching my monlthy maximum which i knew nothing about they then take my Direct debit as normal and suspend my fone and want me to pay the nxt months bill for no apparent reason before the due date. I call them and they say theres engineering works going on wth my line and they dnt know for how long...the agent is super rude and having convos wth others whilst pretending to look into it...apart from this they always have outages...just a complete nitemare company!!!AVOID!!
Reviewer
Maria
Location
Glasgow
Date
06/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No customer service whatsoever. Will not help you in any way. Will pass you from advisor to advisor and still reach no resolution. You will have to chase them up and they’ll never call you back like they said they would. I’ve had less than guaranteed speed for over a year and not done anything about it until I decided to leave and they were trying to charge me a £200 bill and after 5/6 hours of non stop calls for two weeks they finally deducted the early termination fee only to tell me I won’t be getting the compensation anymore either that I owed because I’m cancelling. Which by the way I wasn’t meant to be charged early termination fee as one of their own advisors told me they’d waive it as I was in my cooling period from renewing an 18 month contract for them to turn around and say no you’ll be paying a £192 fee or work with us and let us help your broadband. Which they couldn’t do for a year anyway..
Reviewer
Jack
Location
London
Date
05/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Exceptionally slow broadband, terrible customer services. Don't fix any issues, fail to put through cancellation requests. takes tedious and painful hours customer services to get anything done (no exageration). Avoid avoid avoid
Reviewer
Shamsun
Location
London
Date
05/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst provider ever! Don’t be fooled by marketing strategies and tricks of the trade. Slowest broadband in history. The new TalkTalk Wi-Fi Hub is just a scam, theres no difference at all except the design. Only reason I can’t leave is because our contract hasn’t ended yet. Pay just £5-10 more a month for a far more reliable provider! Save yourself
Reviewer
Donna
Location
Bognor Regis
Date
05/02/2019
Comments:
Would not recommend talk talk to anyone. Leave well along. Poor Internet service no custimer service. Dont know how they are still trading.
Reviewer
Kent lady
Location
Kent
Date
05/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please avoid using this provider it is a cowboy outfit. They lie and charge you for a service that they don’t supply. I paid for super fast broadband with an additional charge for a booster service. The maximum speeds I got between 5- 10 on downloads. I was assured I would get minimum speeds up to 24
I am out of contract now and have moved back to VIRGIN I will never ever use TalkTalk for any thing and would advise others to do likewise
Reviewer
Jory
Location
London
Date
04/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Genuinely don't know where to start with TalkTalk. They are honestly the worst company I have every come across. Ever part of their service is the worst you could possibly imagine.
Please if you're reading this, looking for an internet broadband and thinking 'oh yeah all the reviews are pretty bad but it is the cheapest out there I'll just go with them' then don't! Definitely 1000000% worth forking out the extra pound or two a month and going with someone else.
You'll end up spending more money with talk talk anyway as your internet 100% wont work and you'll then ring up and ask why and about 5 days later they'll tell you it's because you don't have fibre so you'll get that for another £5-£10 a month only to find that doesn't work properly so you'll then try and cancel but find out that costs around £120.
Please just take my advise from someone who has probably reviewed only a couple of things in my whole life that it really isn't worth it.
Reviewer
Artur
Location
Fitzwilliam
Date
04/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Just poor in every way I cannot describe how many problems I had with them just not worth it
Reviewer
Kevin
Location
Lymm
Date
03/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
An incredibly poor service from a terrible company. Literally every single thing they do, try to do, or claim to do, is so bad it's almost unbelievable but the other reviews on here along the same lines will at least back it up.
First the actual service you pay for. A rubbish, cheap router is sent out and will regularly drop out. The WiFi range is about 3ft and don't expect signal I'm another room unless your walls are made of cardboard. The service goes off every night as their dynamic line management service kicks in between 11 and 2am so don't try to use your internet then, you should be sleeping, talktalk said.
The customer service is so bad I thought it was a prank, being stupid is standard but I must be getting the premium package because every person I've spoken to is rude, lying and / or obviously doesn't care about their job or their customer. No pride in what they do, and to be fair, if you're sat in a 3ft by 3ft cell I'm Bangalore taking calls from people in the rich 1st world for 12 hours a day while you're paid a few quid a month, why would you care about them.
There isn't a single positive thing about talktalk. Every single thing they offer is a rip off and every single claim they make is a lie. They're not the cheapest, in fact they're one of the most expensive. Their kit isn't any good, it's cheap rubbish from China. Their customer service isn't any good, they don't care and don't have the skills or tools to do the job even if they did give two hoots. Avoid.
Reviewer
H
Location
London
Date
03/02/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Useless customer service.
I've been a customer for over 5 years an never had a problem with the line.
it started when the talktalk router HG635 kept dropping the wifi signal and then asking for the password of devices that were already connected before it dropped every few days and having to reboot the router for the wifi signal to work. When the wifi is dropped, the SSID is not visible so cannot chosen. This increased to 3-4 times a day. Before i contacted TalkTalk CS i did a few checks of my own (my job includes working with networks, routers, switches etc). We had recently bought new cordless house phones and eliminated them from being the cause by disconnected them and went back to the old phones for week and also changed channels on the router but the problem still occurred. My line is good and any device connected by Ethernet had no issues even when the WiFi had dropped, they still worked. I have network points in every room with devices connected via 16 port hub. So with this I narrowed the fault to the router. I called the CS number (0345..) which put me thorough to a utterly useless messaging service. After explaining the issue in full and what i had done to fault find, all they kept doing was line checks and of course it was fine. This went on for over 4hrs after which they said they could book a engineer which will be chargeable (£65). This is useless i thought and contacted them by the Chat window thinking i'll get more joy. Explained the issue and said i had tried the messaging service and what checks i had done to prove the fault to no avail. They did the same test with the same results (Really!!). To be fair the lady did try but the issue returned with gusto after a day. So i contacted them via the chat window again while the wifi was down thinking they have my previous call on record and could check the router (which they can) while the the problem was in effect and see for themselves. Oh no, No records of my previous contact and I had to go through the same palava again after i said the line been checked by themselves numerous times and the fault is with the router. Being that i was chatting to them using my pc in my house which is wired and i confirmed, they couldn't grasp the fact the line was good.
Again they said they can book an engineer at cost. they added that if the router had to be replaced this would be extra £60 and have to (get this..) return the faulty one back to them.
That done it for me and at this point i had enough and bought one of the bay for HG633 for £3 + postage which will arrive in a few days.
I never had a problem with the line and still don't but it seems their script only contains info about the checking of the line and goes blank if anything other than that.
I'm not expecting them to know the environment in my house but if the problem only exists in the house and only on wifi and proven, it does not take a IQ of Albert Einstein to quickly realise the fault is with the router.
Being charge to return a faulty unit on top of being charged for a replacement takes the utter Pee. If this is how they are, i may as well buy a my own router like a draytex router which i had before and was faultless and provided excellent service for the 7 years i had it
Reviewer
mrs nichols
Location
hughes ave orford warrington
Date
02/02/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
not very pleased with my broadband speed dont think its up to scratch to what my provider said it would be takes a while to load up my p.c even slower when another item is being used i think what am i paying for i need a new hamster that can run fast in its wheel to help with the speed
Reviewer
JC
Location
stapleford
Date
02/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WORST BROADBAND COMPANY I HAVE EVER USED!
talktalk used to be VERY cheap and you got what you paid for, so they were a go to when you needed some internet on the cheap. but now they are extortionate for what you get, THE INTERNET DROPS OUT, CUSTOMER SERVICE IS POOR, SPEED IS NOT WHAT IS ADVERTISED AND THEY ARE OVERALL POOR.
i will NEVER come back to this company EVER again, i will search for the best deals on providers such as VIRGIN which we have now moved to.
PLEASE for who ever is considering talktalk DONT DO IT! spend an extra £10 or less a month on the bigger branded providers with deals on and just keep switching at the end of your contracts when the deal runs out.
TALKTALK shouldnt even be allowed to provide broadband you might aswell invest in a horse courier to send your emails! it would be way quicker!
just dont do it
Reviewer
Hugo
Location
Bournemouth
Date
01/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just terrible. Broadband has been steadily getting worse to the point where it can't even run basic programmes like Netflix. Customer service is terrible - the staff are so unhelpful and sarcastic and seem to just make things up on the spot. Three engineers sent and still the problem hasn't been fixed - not surprising as (despite telling them there was no problem with the line) two of the engineers were line engineers who weren't qualified to check/fix the broadband.
Switching to Virgin.
Good riddance
Reviewer
Jack Millin
Location
NW England
Date
01/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not sign up to talk talk under any circumstances, I’ve been with talk talk twice now, the first time I had very poor broadband speeds and they put the price up mid contract so I left. A few years had passed so I decided to try them again as they were offering a good deal, this was a bad mistake. My broadband speed was below 1MB, arranging repairs was extremely frustrating and time consuming due to the long call waiting times and the call handlers had extremely strong overseas accents so I struggled to understand me and so did they. I arranged a BT open reach engineer and talk talk miss booked the time then tried to charge me a missed appointment time. I opened a complaint and this was handled very inadequately. My broadband was eventually put back online but it continued to disconnect, I tried the online chat as an alternative but this was useless as the time waiting for a reply to each message was about 5 minutes. I finally got through via phone call and explained that it had been more than 28 days since I reported the problem and they had not resolved it so I could leave my contract penalty free, talk talk did not see it like that, the employee said that an engineer needs to come out, when I explained that one had come the previous week he said I was wrong and no one had been out. At this point I was wasting hours on the phone and waiting for my devices to load on the sub 1mb speeds so I ended up paying a penalty to leave as I was so fed up. Defiantly the worst company I have ever dealt with and I will do my best to spread the word of my very bad experience. Talktalk you should be ashamed of yourselves.
Reviewer
Talktalkhater
Location
Bolton
Date
31/01/2019
Comments:
Awful experience. The broadband kept dropping out. It’d take almost an hour on every web chat conversation with someone. Web chat sent standard messages unrelated to my query. When I logged a complaint, I received an email to say they’d tried to ring me when they hadn’t. I never received a good speed with them even though I paid for fibre broadband unlimited and it dropped out lots.
Reviewer
Jon
Location
Leeds
Date
31/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Just not a good company. I have experience nothing but irritating service and poor broadband connection. They have outsourced everything but their sales department to overseas so trying to deal with anyone not reading off a script is almost impossible. After having multiple problems at my home address I finally pleaded with them to send an engineer out who fixed the problem. At least we thought so as service has continued to drop for a few hours to days at a time. Its not worth ringing up every time as their tech support go through the same script and I don't have three hour each time to dedicate.
I have tried cancelling today and surprise surprise their call centre for cancellations is overseas. I have 44 days left on my contract and they said there would be a cancellation fee of 27 pounds to leave as it was more that 30 days notice. After explaining to her that I pay 31 pounds a month and so 14 days would be 15 pounds, she then told me I had to ring up on the 14th in order to cancel not to pay the charges.
Frankly the companies customer service is terrible, their prices aren't competitive, they internet is not consistent and there are numerous better companies in the market.
Reviewer
Wasim
Location
Bradford
Date
31/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting broadband. And horrible customer service. Called them many times issue was never sorted. Never ever gonna use them again.
Reviewer
Jerry Nicoll
Location
Bideford
Date
30/01/2019
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I lost my email facility recently and contacted Talk talk by landline. The call was answered immediately and quickly upgraded to an operator called 'Precuious' who spent an hour patiently talking me (a complete technophobe) through the process. i can't fault the customer service.
Reviewer
Gary
Location
South Wales
Date
30/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have been with talktalk just over 6 months and have not had a full weeks uninterrupted service yet.
Speed falls to less than 2, I get in touch and it miraculously returns 10 even though they do nothing and can not find a fault. The service is off at least once a week for several hours.
The help people are nice enough, but when I have asked to contact someone to close my contract, and requested evening, I get called early morning and lunchtime when I can not take the call.
The person who rang me last time seemed to be in the middle of his lunch as all I could hear was him chewing and could not understand a word he said.
I have given up on trying to to close the contract, so am going to change back to Plusnet with whom I never had to call them once nor had a single problem on the same line for 4 years.
Do not touch them with a long stick
Reviewer
Jack
Location
London
Date
30/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don’t think I have ever dealt with a more inept and rude company.
I had been with TalkTalk for 18 months, and during that time my internet cut out maybe 11-12 times. Dealing with this means having a one-hour phone call while the company runs a series of ‘tests’, which eventually work aand restore the internet. I would ask them every time, ‘if you can repeatedly fix this reoccurring problem from your end, then why does it keep happening?’. I would receive a vague response. This culminated in December 2018, when I didn’t have any internet whatsoever for two weeks. They were initially reluctant to send out an engineer, and when they finally did, the engineer concluded that the problem was with a faulty router, and that TalkTalk need to send a new one. After another extremely long phone call with yet another rude customer service rep, who repeatedly denied that it is TalkTalk responsibility to send the new router (again, despite THEIR engineer saying otherwise), I was eventually passed onto a manager, who apologised and said that it is indeed their responsibility, and that they would send a new router right away. I might add that no refund was provided for the half a month I had with no internet. I was promised a call from a customer complaints department, which never came.
I cancelled my contract on the 17th December and was told I would have to pay for the following month. I received a bill on the same day for £29, and an email on the 19th December assuring me that that was my final bill. I then received another bill on 16th January for another £29, despite the fact I’d already received an email stating ‘final bill’, and that my final date at the address was the 17th January. I cancelled my direct debit, assuming that this was a mistake on TalkTalk’s end.
Wrong. Apparently, the process is that I was to be charged the full £29 for the dates between the 15th (when the bill is normally generated), and the 17th Jan (my final date), and that I would be reimbursed the difference. None of this was made clear during the cancellation process. Instead, I was charged an additional £12.50 for cancelling the direct debit. When contesting this on the phone with the extremely rude manager, Angelique, I was told that they would never have sent an email out saying ‘final bill’, and that I should have read the terms and conditions. Firstly, they did send that email, I was literally reading it as we spoke and offered to forward it onto her (I wasn’t allowed to), and secondly, I questioned when these terms and conditions were provided to me (they weren’t). Thirdly, Angelique is possibly the rudest manager going. I had to ask her numerous times during the call to stop interrupting me (it didn’t work). And by her saying that they would never send an email that I was literally looking at is tantamount to calling me a liar. Finally, why isn’t this process made clearer? I feel that all of the above is done to deliberately mislead the customer, so they can get that one last additional bit of money from them. Fine, have it. I would pay ten times the amount to not have to deal with your awful internet, and terrible customer service ever again.
If you are reading this, I cannot emphasise strongly enough to you that you should avoid this company at all costs. If you choose not to follow this advice, then I wish you the best of luck with your awful internet, and monthly one-hour phone calls to resolve the issue.
Reviewer
Steve
Location
Burntisland
Date
29/01/2019
Comments:
I’ve just moved over to NOW for my broadband I was with talktalk I was getting 1.5 - 2.7 mps for faster fibre contract since November according to them there was nothing wrong at there end and I would need an engineer to come to my home at my cost ....
Today I’m getting 62.65 mps from now without an engineer visiting TalkTalk will soon be out of business treating there customers so poorly they charged me for finishing early but gave me no rebate on my package for very poor service
I just wish I could attach my speed check graph history on here to just let you all see
Hopefully no more hours on the phone repeating myself several times between customer service reps ....my biggest hate
Reviewer
JAB-S
Location
Newcastle-Under-Lyme
Date
29/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Having come to the end of my contact and informing Talk Talk 7 weeks ago that I will not be renewing I received a bill for a months’ services which I have not used. After spending half an hour on the phone to their customer services their conclusion is that I will continue to be billed for these service because my new provide hasn’t informed them they have taken over. I pay the bill, my contact is up, I can surely cancel it???? But no apparently not and I will be taken to court. Absolutely rediculous!! Don’t touch these morons with a barge pole
Reviewer
Roop
Location
Exeter
Date
29/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slow service. Diabolical customer services. Impossible to contact. Rude. Inneficient. Very very expensive. Duplicitous in every detail. This is one of the shiftiest companies going.
Do Not Use under any circumstances.
Reviewer
Nestor
Location
YORK
Date
28/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrid broadband service.
The installation of the Internet was made on December 8, but it could not be finished. First, they informed me that there was an obstruction in the conduit to pass the cable, second that there was a data problem and finally, a month later they told us that it was necessary to cancel the contract and make a new one because the previous one was not well done. We were all Christmas without Internet service. We received messages saying that the service was alive. On top of this we received a bill informing us that they would charge us for the service. After several calls they assured us that everything was cancelled and days later the bank debited us the money. Now we are claiming the refund and without any answer.
All this situation has caused several problems to my family, we have spent a month without Internet service, wasting time and money. We have been in touch with TalkTalk by email and telephone, however, nobody has ever contacted us. We asked to speak with a supervisor or someone responsible from the company, but they said that it was not possible, they cancelled the contract due to their inability to connect the service, they also charged us for the unsuccessfully service and now nobody answers to return our money. What other new thing could we expect if, beyond cancelling the contract, we continue wasting time and money.
When are we suppose to have our money back?
Reviewer
Adam
Location
Worcester
Date
28/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
The old adage of getting what you pay for certainly rings true for TalkTalk. I was lulled into a false sense of value when i decided to switch to this ISP, as they were offering the same speed as my previous provider but at roughly £7.50 cheaper per month. This lower price is all well and good, however due to their faulty routers, of which I have had 2 replacements, and poor service, i found i was often left without reliable internet and would have much preferred a slower speed and stable connection. Overall i'd say if you are considering TalkTalk because you want a reliable fast connection, you should consider spending the extra cash to use BT or Sky. Further to this, the customer service from TalkTalk is appalling, they will do anything to shirt responsibility, and save themselves money wherever possible. Their basic "super routers" are prone to failure as their help forums can testify, however if you want a reliable router, so as to have a stable connection, in their "TalkTalk Hub" they will try and charge you £30 for the privilege. I would wholly recommend anyone to steer clear.
Reviewer
Matthew
Location
Castleford
Date
28/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Took over a sandwich shop business on the 27th November 2018. The previous business had used the same number and talk talk for 10 years so you can imagine how important it was for us to keep the same number
Prior to this the previous owner had been in touch to inform them of the takeover. We were sent a change of ownership form which was complete and sent on the 28th.
Mid December I called as no payment had been set up on my account only to find that it was still in the previous owners details and they would not discuss anything over the phone with me despite it being on the notes that I had been given authorisation by the previous owner to do so. When I asked what had happened to the change of ownership again, cannot discuss and I would need to find the previous owner.
Finally got the owner to call up, never received the forms so sent some more out.
While waiting for ANOTHER form, we received several emails and letters stating “sorry you are leaving” with disconnection dates.
Please bare in mind that the account was under a ‘Mrs Chief Accountant’ who is not even a real person. This was attempted to be explained several times but fell on deaf ears.
Managed to sort that out, same again, ‘sorry you are leaving us. Tried to call, can’t discuss blah blah blah.(they did however tell me if I knew the password they would discuss everything with me even though my birth certificate doesn’t say ‘chief accountant’) data protection.... really?
So I went to BT asked if I can join them with the same number, said yes, jobs a good en. BT then contact me to tell me talk talk we’re holding the line so I couldn’t have the same number so stopped going forward with them and cancelled all services on the 25th of Jan with BT. I called talk talk to ask the cancel my transfer and I will be staying with them, they first told me it was too late and I’d have to start again with a new number, wasn’t happy. They then changed their tune and said as long as BT had cancelled their line takeover then our services will resume as normal. I had confirmation that BT had cancelled so all was good.
Got to work this morning to discover talk talk had disconnected our line after receiving no calls for a few hours.
Phoned talk talk, they say it’s BT’s fault, and jay their colleague did not say we would continue services, I have insisted the calls I made are listened to as the guy I spoke to did say that. Was pretty much called a liar a few times.
Then when I asked what I was supppsed to do about the 500 menus I have printed, the new shop front sign and all the custom we have lost and potential are going to permenantly lose due to this mess, I was informed that it’s not talk talk responsibility, but if I was misinformed then they would speak to the person responsible and inform them they have given out incorrect information.
I’m now waiting 3/5 working days for someone to listen to my previous calls, see i am telling the truth and do naff all about it.
If you want someone to read from a screen the same scripted crap over and over, not understand a word you are saying, say nothing is their fault, have information lost etc then go with talk talk.
This has potentially lost me thousands of pounds, many customers, and I can’t even have the number back with a different company.
The last 3 weeks have been absolutely disgusting and I’ve wasted hours on the phone to them for nothing. Do they care? No but they tell you they know how you feel.
Sorry hun, didn’t realised you call centre folk were self employed and relied on having us meer mortals phone you up so you can afford to pay your bills. Bore off
Reviewer
Simon
Location
London
Date
28/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
My broadband was out for around 10 days. Not TalkTalk's fault - that was BT failing to fix a line properly. But my 5-6 engagements with TalkTalk faults department & customer service ranged from unhelpful to unhelpful and pretty rude. For not being able to work (and earn a living), or do anything else requiring broadband for a week and a half I was offered ... £8 compensation. Tp put this in perspective, when something similar happened with Plusnet at my partner's place, she was offered a free new router, a month's service free and a cheaper monthly tariff. And they were nice. TalkTalk? Bye bye.
Reviewer
Rosalyn Lawrence
Location
Letchworth garden city
Date
27/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Having been a customer of both sky and virgin before joining TalkTalk I can honestly say I am delighted with the service. It's cheaper, more reliable and faster, I have had no problems. Thank you, would recommend TalkTalk to everyone.
Reviewer
Talktalkcustomer
Location
Uk
Date
27/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pay for 17mbps get 3-4mbps, laggy, cannot play games, stream, and sit at screen for hours trying to do anything, and only 2 of us here! With only one device on at a time! Disgusting, not fit for purpose, send you round the houses, expecting you to chase and csll everyone to solve thier poor service. Don't listen, don't redpect customers, lie and fob customers off, complete failure of contract hence ileagal practice and now in court with myself. Will say thankyou tho for refusing to give me a refund as now added 8% interest and has gone from hundreds to thousands. Woohoo....thanks for the money! Haha
Reviewer
Haris
Location
Hornchurch
Date
27/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is a scam, they selectivity reduce bandwidth, which is why lots of people dont get a stable internet connection. On top of that they work with ookla one of the companies who run the speed tests and selectivity increase bandwidth when running a speed test so it looks like you have good speeds when you dont. They are such a dodgy company. There customer service advisers have no idea this happens which is why they always think people are getting the speed they pay for when they really dont, so there is no real point dealing with them. I wish the uk had better laws regarding how these comapnies can operate because what they are doing is illegal, if i pay for a pizza and only get served a slice that company is stealing from me...well if i pay for 30mb/per second and only realisticly get 230kb per second when running a private download test (not one of the ones talk talk speeds up when they are running) well thats fraud. Thing is talk talks customer service team probally have no idea this happens and maybe even some of there tec team, hence why they cant help out....all in all avoid this company like the plague.
Reviewer
Nestor
Location
YORK
Date
27/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bad Shortcomings of Talk Talk in their service
1. When they could not install the service, we had to communicate with them, because they never contacted us on their own initiative.
2. We spent a lot of time in calls and emails.
3. There was no follow-up of our case, each person who attended us gave us different information.
4. We did not have access to any supervisor or other person that we considered responsible to process our concerns.
5. We never knew exactly what the problem was. We felt lack of transparency and vague and generic answers.
6. They never met deadlines or the things they told us; If you can take your own actions like calling your bank and blocking any transaction.
7. We should have trusted our instinct more, anything as unpredictable as it seems to have happened to us.
Reviewer
Yvonne Goldsmith
Location
Essex
Date
26/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful customer service. Waited over an hour to be connected to an advisor and was either cut off or had the phone put down. Procedure for getting a fault issue remedied is complex and ineffective. Finally got through and been on hold while she sorts out an error on their system as she can’t get my account up. I’m a little suspicious that this is a tactic to get me to just give up and hang up. All I want to know is how to end my service with them. I’ve now been cut off again ! Absolutely dreadful
Reviewer
JC
Location
Ludlow
Date
26/01/2019
Comments:
The real nightmare with TalkTalk begins when you try to leave. A month before my contract expired I used chat to cancel the contract and was assured this would be done. I kept a copy of the chat transcript. When nothing happened I rang them and went through to their call centre in the Philippines. They denied both that the chat had taken place and that I had cancelled my contract. After being hung up on twice I was told I could not cancel my contract and would have to keep on paying, this by people who have a very basic understanding of the English language, and apparently cannot understand it at all. In despair I contacted the Chief EXecutive Tristia Harrison (I wonder what she does all day for her millions) who then got someone from her office to contact me, who assured me verbally and by email that my contract and services would expire on the correct date, my DD would be cancelled and I would not be charged for the final month. Lo and behold, the end of the month has come around, my DD has not been cancelled and I have been billed £30 odd pounds for next month even though I am out of contract and my contract has supposedly been cancelled!! If there was proper oversight by the authorities in this country this company would not be allowed to trade. They are basically a bad PR company piggybacking on the back of BT. Charlatans and frauds.
Reviewer
Amin
Location
WALSALL
Date
25/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the worst customer service ever .I really don't understand how they are operating stay away any potential new customers. They even left a hard search on my credit file even though they owed me money ..
Reviewer
Peter
Location
Durham
Date
25/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Today I have contacted trading standards and would please please ask anybody else who has been subject to this do the same Thank you
In Jan 2019 I received a email stating my free Talk talk TV would cost £4.00 from Feb (see enclosed )
I went on line chat to object to this rise and was told it only the broad band was price guaranteed I said I had a contract and now you are trying to change and again told only broadband was subject to contract.
This I said was untrue as what I took out was clearly there Fast Fibre with TV Package (see enclose contact)
She tried to insist it was only broadband which I said was incorrect and as you are changing my contract I have the right to leave.
She went away and then came back and said she would remove the charges I asked for confirmation in write.
24-1-19 Called customer services as nothing in writing
Went through the whole not guaranteed contract broadband only etc
Then said she would remove it and when I asked how it all worked she said some people don’t mind paying the £4.00 but if you object we remove it.
This I find to be 100% wrong if that was the case it should be on the email also the fact it is a change to customer material detriment is should be cleanly shown you have the right to leave without charge
In my view nobody would willing pay £4.00 for something that was free at time of contract and the most likely people to be fooled tricked conned into doing so are the older more venerable customers I do hope you can act on this for their sake
Reviewer
Kelly
Location
Swansea
Date
24/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give this company a 0 I would. After 3 months of intermitant broadband and constant calls, we told told our only option was to upgrade to super fast. We did this at extra charges and set up a new contract. We have had the same issues so decided to cancel during the 30 day period and they have tried to roll us back to our old contract to pay a leaving few. Needless to say that wasn't happening, we should have been compensated for not being able to use it. They have just put a block on our telephone number even though we have had to give 30 days notice.Terrible customer services.
Reviewer
Dave Speaks
Location
Chichester
Date
24/01/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
It works, may be not the best though. Customer service is probably the worst I have ever experienced, you get past from person to person with little satisfaction. Will not renew when contract is up.
Reviewer
Seraj
Location
Date
24/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely diabolical customer service. Slow and unreliable broadband. Router must be turned off and on frequently to get wifi!!
Several times complained, until after spending 3 hours on the phone talking to the technical team only to be told that it could be a router problem. My mistake not to have left talk-talk years ago. Definitely not value for money!!!!
Reviewer
NIGEL
Location
HEMEL HEMPSTEAD
Date
24/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband drops out and slow speeds
Reviewer
John
Location
Daventry
Date
24/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Have been with Talktalk and Tiscali for nearly 20 years and and up until 6 months ago have had excellent service. However, after renewing my contract for 18 months the service have been poor. The customer service is still good but in spite of their efforts, the problems are still there. I can't recommend the broadband
Reviewer
Jim
Location
J
Date
24/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I can’t even play a game of fifa without disconnecting or anything without it holding internett for 5 minutes would be a good idea
Reviewer
Audrey Scorgie
Location
Aberdeen
Date
24/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever been with. Paid for a phone line for 6 months that we didnt have, couldnt call out or recieve calls. Called talk talk repeatly only to get the automated line which kept telling us nothing wrong with the line. Finally aft 6 months told us we had 2 phone numbers this was the reason,asked for a refund for the 6 months only to get £12.50 back. Cant wait for my contract to end,and will never recomend talk talk to anyone.
Reviewer
paula
Location
grantham
Date
24/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
if i could leave no stars i would. i have been with talk talk for 4 very miserable months. since the day i moved in i have been plaqued with problems and spent over 85% of time with NO internet. advised i cannot cancel. having spent a total of 2.5 hours today on phone explaining that i am paying for a service that i have not received. finally the advisor spoke to her manager and guess what they will waive charges!!hooray. immediately after i recieve an email with my charges!!!!!
called back a further 31 minutes on the phone telling me nothing on account to say waived! another period of silence whilst she spoke to someone else and then confirmed they would waive charges. have requested an email of confirmation which hasnt come through as of yet!!!!!!!!!!!! funny the one with charges came through in seconds.
if you are considering joining TT then DONT
if you need to leave allocate a day in your life that u can waste sitting on the phone repeating yourself constantly and you may just get to leave....
when i asked her if she would pay for something she wasnt getting she replied NO so where does the hardship come from. As for the calls being recorded to allow staff training...i think this must have been missed. i have not had a single succesful call with them ever in fact i have had no internet since xmas but i couldnt face the long drawn out tech calls asking me to confirm the switch ( their enginneer fitted ) and the serial number of the router they supplied to me followed by reset it ........ to still have none. was passed to complaints but as i missed their calls to my home numberb during the working day when i informed them i worked full time and gave work and mobile number they couldnt get hold of me.
I dont think they retain any customers through good service just make it nigh on impossible to leave!!!
Reviewer
Mr Howard
Location
Wakefield
Date
24/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service, unfortunately I am a customer with Talk Talk and in a contract with them for the next 17 months. The customer did seem to have improved a couple of years ago after several years of awful customer service now it seems to have got back that way. My broadband recently cut out on me, was fixed after 3 days so for 3 days I didn't have access to broadband when I work from home so I had to travel into the office every day which cost me time and money then when I claimed for compensation they offered me £3.50 which was a complete insult. Terrible service, wouldn't renew with them again, should have learnt from the first time but because of a good Sky Sports they got me back, but not falling for that trick again
Reviewer
Phack Toktok
Location
Unknown location
Date
23/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely *****, all the negative comments that have been posted on this website about TalkTalk is 100% and I can relate to every situation. Eg, promised upto 40MB and only get like 5MB. This is surprising as my area has fibre and those without fibre optic and are with another company get more than me! Even though they’re are promised less MBs. Overall ******* *****. Would never reccommend this to anyone. In fact I’m going to advert you guys to neighbours, friends and family in a negative manner. Taking the piss mate
Reviewer
No
Location
Don’t use this
Date
22/01/2019
Comments:
By far the worst possible internet ever. Rude staff and disgusting services! Do not go with talk talk! My 4G is faster absolute disgrace
Reviewer
Katy
Location
Milton Keynes
Date
22/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Constantly crashing or just not working with both wired and wireless. I’ve been with talktalk over a year and sadly can’t leave till my contract is up unless I pay out of it. Worst broadband ever. I’ve had my box replaced, they’ve meant to send me ANOTHER box which never showed. They was also meant to send me a new wire for the internet connection which never arrived. Their customer service is so scripted and no one really has a clue about broadband. Worst company ever. And trying to get through to them when there is a problem (monthly) is made impossible.
Reviewer
AJ
Location
Wolverhampton
Date
22/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible internet provider & will never use Talk Talk again.
Decided to give them a go due to a cheaper tv package which included sports compared to other providers. Won’t again though!
At start of contract it wasn’t too bad but as time progressed the internet was so intermittent and more off than on. Took me a life time to get in touch with customer services who said they won’t replace the router as it’s the latest one.
If you do decide to switch to Talk Talk, you’ll pay for a service that you don’t actually get! AVOID AVOID AVOID!!!
Reviewer
Mark Kaye
Location
Brighton
Date
22/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Made the appointment and waiting in all day and never turned up. I called up and they said the whole thing had been cancelled and I’d need to book another appointment. The worst service in every way. Avoid
Reviewer
Bayley breeze
Location
Manchester
Date
21/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The Wi-Fi is so slow even though the workers say it's fine.It took my brother a week to download a game and he's had a literal mental breakdown over the speed of the wifi.Our ping should be 0-3 and it has gone up to 50000
Reviewer
Leah
Location
Southampton
Date
21/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Terrible service will not renew contract. Gave reported them to trading standards for selling me a hassle free upgrade and then charging me for a router that should have been free.
Reviewer
Peter Walker
Location
Devon
Date
20/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The law should really provide some protection for such shoddy operations as there is simply no redress when things go wrong.
I’ve made myself ill by trying to resolve issues with Talk Talk over the last 12 months. Arrogant, incompetent, false. The situation no better today than it was on the day I first reported it.
I wish I had the wherewithal to set up a forum of the thousands of enraged users prepared to come together for some sort of class action against this shockingly fraudulent outfit.
Reviewer
James
Location
Chester
Date
20/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very slow and unreliable fibre, often having speeds of less than 1 Mbps with a promised speed of 40Mbps. Regularly have to restart the router. Also they don't allow connections to VPN which makes working from home difficult. Would not recommend to anyone. Customer support is not helpful. Now switching to BT, they are charging me to terminate the contract but I can't put up with it any longer.
Reviewer
Neil Gorman
Location
Worcester
Date
19/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID AVOID
Absolutely the worst service provider I have ever dealt with. We decided to change to Talk Talk from Sky, received the router then was told it'll take weeks for it to be connected. We decided to change our minds and went back to Sky at which Talk Talk decided to charge us 56.50 for a service that we never used. We phoned Talk Talk to discuss the situation just to be patronised for an hour by a vile person an the "Helpline".This firm should be shut down by the ombudsman as they are conning people.
Reviewer
David
Location
London
Date
19/01/2019
Ratings
Satisfaction
2.00 stars
Reliability
2.00 stars
Comments:
Not helpful signal kept failing contacted talk talk to get a new router they refused to give do not to go with them
Reviewer
Kevin
Location
Croydon
Date
19/01/2019
Ratings
Speed
2.00 stars
Reliability
3.00 stars
Comments:
@TalkTalk
My mother who is 74 has been repeated lied to by talk talk and basically conned, now I'm trying to switch from talktalk the blatant mis information from talktalk is astonishing and immoral, even though the contract ends on the 31st Jan 2019 and have given more than 30 days notice (I was told that I could only initiate cancellation exactly 30 days before end of contract, this turned out to be another untruth), my mum received a letter today saying there will be an early cancellation charge, when I rang talktalk, Emma customer services said this was a 'mistake'. Talktalk practises are immoral and at times have been bullying to my mum who is not in good health and is 74 years old, shame on you talktalk
Reviewer
Ethan
Location
Billericay Essex
Date
19/01/2019
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
If you don't need any support then TT is for you. I don't and so I'm very happy with TT. I get a stable 36mb download and 9.5 upload. Of course I dumped the TT free router as it was rubbish. I have a Netgear D7000v2 its just replaced an N600. Always use Netgear stuff. Cheap reliable and that's all I need. Been a customer since 2010..upgraded to Fibre just as soon as it was available. Only get Internet and calls from TT never tried the TV package.
Reviewer
Annoyed
Location
North Yorkshire
Date
17/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So this is THE worst broadband provider I have ever had the misfortune of dealing with. Broadband package i purchased was apparently "super fast" well that is not the case should of be labelled "super slow". Contacting their customer services department is like talking to a five year old child. A conversation that should take five minutes lasts 40 to 50 minutes! Then the problem still isnt resolved. Its just going round and round in circles. I'm honestly amazed that this company is still open. I advise anyone thinking of going with TalkTalk to pay the extra few pounds a month and go with a reputable company it will save you the headache of no existent broadband and the worst customer services interactions ive ever had!. AVOID.
Reviewer
Anil Antony
Location
Yeovil
Date
17/01/2019
Comments:
Very bad. They are offering fibre optic broadband but the average speed is 11. Waste of money.
Reviewer
Steve
Location
Fife
Date
17/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
In November Watching 4K streams one day on 34mbps the next nothing 1.4mbps online chat with talktalk ho your using to many devices we can upgrade you to our top 64mbps contract as your contract ends at 8 February
, no just put me back to 34mbps we will check you need an engineer to your house to check equipment?. Cost £40-£60 ...
Well we are going on holiday for a month in December I will leave it till then .
16 January first log in for 30 days 2.1 mbps back to chat hi we can give you our top speed tomorrow if you sign up now to new contact 64mbps ! Why can you not supply what I’m paying for, I will have to pass you over to our tech team blah blah blah over an hour later I can have new contact speeds tomorrow but if I don’t sign up they will have to send out engineer to check my equipment charge @ £40-£60 do you want us to arrange an engineer..no I think I will check out my other options ie new supplier , well then sir do you want me to send out an engineer or not .........
I’ve left them I wonder how many have been duped this way if they can supply 64mbps tomorrow why do I need an engineer for 34mdps today ...oh yes a NEW contract that your tied to work that one out
Reviewer
Grant
Location
Maldon
Date
16/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet provider I've ever experienced. I advise anyone who doesn't want to be waiting for an internet page to load for 5 minutes practically every instance to avoid talk talk.
Have had the unpleasant experience of using them twice, in two varying locations, and both have been the worst internet speeds I've ever encountered.
Reviewer
Florian
Location
London
Date
16/01/2019
Ratings
Speed
3.00 stars
Comments:
Extremely bad to non-existent customer service. My broadband service failed after being a customer for +10 years, multiple technician visits couldn't fix the problem and when I left, TalkTalk wasn't even able to port my number to the new provider, whilst they are required by law to allow this. Don't try phoning their hotline, it's a complete waste of time.
Reviewer
Julia
Location
Kent
Date
16/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I joined Talk Talk a year ago and the first week I was without any services as they had not instigated the change over I was told by an Open-reach engineer who sorted the issue.
Since then my router has shown no internet weekly but I got round the issue by resetting it. Phoning them was a lengthy nightmare.
This month my contract ends and they wanted to increase my the price by £10 and was told there was no negotiation therefore I decided any other provider was worth a try.
I have signed up with another company but Talk Talk cut me off a week before transferring over. After hours spent on the phone, getting cut off they have left me without a service for a week now. Further insult a landline number I have been able to retain for 18 yrs they have not transferred over so may be lost to me forever. Even BT never lost it when they dealt with all services. I am just waiting to see what the final bill holds but really don't hold much hope that they wont cause problems with that too. Tonight will find out if I finally have a service with the new provider. Will never use them again.
Reviewer
Alex
Location
Manchester
Date
16/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Worst service EVER. My connection was supposed to be a fast fibre; it worked at times and when it did it was super slow. If you want to leave them, God be with you; the guy pretended he could not find my account (lol), when he did, I have been put on hold for 40 minutes and then someone decided to hang up the phone. This happened 4 times in a row. I only managed to quit when I threatened them with a legal action. Im so glad this is over. Never join Talktalk.
Reviewer
Phoebe
Location
East Grinstead
Date
15/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could rate no stars I would. Worst tv and broadband provider I have ever come across. There’s a reason they are cheap. Customer service are rude, had the phone put down twice, when talking to a manager he accused me of lying about the situation. I have had rubbish internet since joining them but still stuck with it, he cancelld my services but still asked for payment which i refused and cancelled my contract. Better paying bit extra and having decent tv and broadband. No one use them!
Reviewer
paulina
Location
Edinburgh
Date
15/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet provider ever! i’ve been with them for only 6 months and since then every friday evening the internet is down. Customer service tell you to call back in 3 hours by which time they are closed. 3 times the outage took the entire weekend before it was sorted out. Complete lack of responsibility by talk talk. I had to spend over £30 in mobile hot spot charges to be able to have internet. I work from home so reliable internet is of huge importance to me but as soon as my contract is over im moving back to sky. I had never any issues with them. Now i know why you pay a bit extra at Sky but its worth paying it.
Reviewer
Aaron
Location
Nw104hh
Date
15/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly I don't enjoy leaving poor reviews. This occasion however is a must.
Stay clear away from this frundulent company, who only seem to care about getting an order placed.
My issue should have been resolved with them as I spent at least an hour on the phone. The manager gave me reassurance, my issue persists.
The complaints department hangs up like literally stay well clear.
I have never been this shocked at an appalling service.
I will be leaving reviews elsewhere.
Stay away, they will lie and make excuse.
Reviewer
Will
Location
Date
15/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Absolutely shocking customer service - was not able to cancel my broadband despite calling 20 times over the course 3 weeks because the "system was down"
Reviewer
Nicola seddon
Location
Uk
Date
15/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
First time writing a review, but I am absolutely disgusted at the service talk talk has provided! There is a fault with my internet and after 4 weeks of no internet 2 engineer visits (3 days booked off work) and countless phone calls to talk talk it is still not resolved and the 3rd engineer did not turn up! When I contacted them again to inform them of this they basically called me a lier and said the appt was never made! So another day off work wasted! Would not recommend anybody to use this service.
Reviewer
Scott Young
Location
Wellingborough
Date
15/01/2019
Comments:
I’ve never complained in my life. BUT I’m utterly shocked at this “service” been with talk talk for 6 weeks. Not had a single day of internet. I’ve had 2 engineers out who left not fixing the problem. I have been on the phone to them for literally 8.5 hours repeating the exact problem to different agents. I’ve been assigned a “dedicated agent to fix the issue” told to wait another 72 hours... call them back and they closed my case saying it’s fixed. Mean while they are still taking my money and haven’t refunded me or fixed the issue.
Reviewer
Nada
Location
Date
14/01/2019
Comments:
I had bad experiences with talktalk with most of them the best one ever he can understand and do good service is Eli. The talktalk should improve the service because when the system is not clear enough and most of the customer service they are not professional.
Reviewer
Martin Taylor
Location
Halifax West Yorkshire
Date
14/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have reported a fault in July 2018, the internet drops out a few times a week. I called the fault line and ended up in the mobile phone txt loop, this happened several times, and as soon as you think your getting somewhere, the person at the other end of the system had to finish for the day, so it started again the next day... this went of for far too long, that i gave up, and just put up with it dropping out.. Now over the last few months the drop out problem has escalated to dozens of times a day. SO i started last week on the endless TXT loop again, this time i was able to arrange an engineer to come out and look at the problem at the cost of £60, and a further £30 if there was a fault our end, so i said YES send the engineer!. this resulted in two txt hyperlink to confirm who i am, i followed the two links to confirm my ID, to be sent a TXT and hr later saying they cant confirm my ID and the job has been canceled... This was the last straw.. I called plus net and signed up there and then. Today i received an email from talk talk saying sorry your leaving and there is a £68.00 charge for leaving the contract early. I called the customer service number on the email, to tell them im not happy with the exit charge as they have not upheld there end of the contract in providing me a reliable internet connection. 50mins later im talking to a stroppy south African "manager" who is adamant that they need 28 days to fix the fault, I pointed out to him the fault has been present since July 2018, and that the 28 days have expired, he refuses this and that the 28 days run from last weeks report of the "same" fault. and they will not squash the exit fee.... this chat went on for some time...
I was exasperated at this point and told him, I'll gladly pay the exit fee, if it mean i never have to use there fault txt service or have to deal with Rude customer service...
Good riddance.
Reviewer
Tom Wilson
Location
Haddington
Date
14/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Where do I start... TalkTalk are absolutely dreadful. First of all ironically I’m having to use my mobile data to write this because we’ve cancelled our contract with TalkTalk a month before it was due to expire and they’ve decided to stop providing us with service. The range of the WiFi and how temperamental it was were the worst parts. The WiFi would spontaneously stop working probably around 3 times every day and once you go past about 10 meters from the router, you’re lucky if you get 1 bar of signal at all. I’m literally having to use my mobile data 1/3 to 1/2 of the time because of how temperamental the WiFi has been. A word of advice: Before you go to TalkTalk, make sure you try every other broadband provider first and if none of them are any good, stick with the best one out of those because it’s probably going to be much better than TalkTalk.
Reviewer
Rachel
Location
Wales
Date
12/01/2019
Comments:
I am not going to give it any stars talktalk are apauling! They are only interested in making money and do not care if you are not getting the guaranteed speeds of internet.
I’ve had nothing but issues my supper fast broadband is the worst I’ve ever had, supposed to be guaranteed at 30mbs and I get 1.9mbs! And like others have stated if you can find the time with a family and Woking full time to call them to get someone out as you are on the phone with someone who doesn’t listen to you and barely speaks English for up to 2 hours!
Then they want you to do all these different tests and you become an engineer before they will even send someone out to see if there’s a problem!
My whole 2 year contract it has been the same, when an engineer comes out they can’t find an issue and they bump speeds back up and after a week of bliss it’s back to the 1.9mb if I’m lucky because sometimes it just disconnects for no reason!
I demanded to cancel as they were not keeping these guaranteed speeds and they said it was going to be another 7 days and expected me to pay for them seven days even though I had an hour long conversation previous to this regarding my 1.9mbs!
I stated they need to get an engineer out to me then for the 7 days they wanted me to pay and if I get my guaranteed speeds I would be more than happy to pay!
They are a joke I feel like all they do is argue with you to get you to give up which I previously have done hence the issue going on so long, I don’t know how they get away with it however I will be contacting the ombudsman regarding my issues and money wasted and I advise others to do the Same!
Avoid, Avoid, Aboid! You know it’s bad when your mobile data is better than your broadband!!!
Reviewer
Peter G
Location
Wigan
Date
11/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
they wanted to put the price of my plan up so I contacted what is laughingly called customer service after 45 mins I just cancelled the whole thing because they would not or could not understand what I was saying to them. The customer service is not fit for purpose
Reviewer
Louise Black
Location
Date
11/01/2019
Comments:
I am thoroughly horrified by the customer service deriving from the office based in South Africa. The staff are neglectful, rude and fall far short of professional conduct. As a customer, I had to spend one hour speaking to a representative, with no attempt to offer help or to resolve my issue. It is outrageous to take so much of a customer's time and not to provide the service that is necessary.
It is no wonder that countless people are appalled by the service of Talk Talk. I would not recommend Talk Talk to anybody as it fails to treat customers with even the most basic courtesy. The incompetent service is shocking in every aspect.
Reviewer
sara teiger
Location
manchester
Date
10/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It is impossible to have any dealing with their call centre that takes less than 50 mins. I'm almost in tears. My service has been poor since the start of the contract and every time I get in touch we just go back to square one. Please go nowhere near them. It's so worth paying a bit more just to not have to deal with them
Reviewer
Fooqi
Location
CRAWLEY
Date
10/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Terrible customer services and hidden charges which they there agents never mention make sure you read term and conditions of your contract to avoid nasty surprises.
Reviewer
Lewis
Location
Northamptonshire
Date
10/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have also found alot of the time that the agents on the other end of the call, do not listen to what you (the valued customer) have to say to them. And
I have received very,very poor internet connection for some time now, I first reported this in Aug 2018, after going around and around in circles I eventually had an Engineer called out to re calibrate the setting on my router (Not Openreach), when he arrived to do his thing, he informed me that this was something that could have been done over the telephone with someone from Tech support (these are the one's that made the Engineer appointment). However this only resolved the slow speed for a day at the most!!
I have since been on the phone to them countless times, and again gone from piller to post (new router, re calibrated AGAIN!) and still no better off.....
that wether it is just myself being from the UK, have difficulty in understanding most of what the agents say due to the lanuage barrier so find myself often repeating myself on more than 1 occasion. The 1st year we were customers of Talk Talk, we never had an issue, however, since we have re-newed the contract, this is when the issues arose.
I appreciate that Talk Talk is good on price, however I strongly recomend that anybody thinking about joining up with them, strongly re-think!! As the stress and inconvenience of all this is really NOT worth all the hasstle that we have received.
the only saving grace is I will now be leaving their service at the end of this month with NO penalty due to being the same old same issue that they seemed to be in the dark or unwilling to assist me with. I have also esculated this to OFCOM and I recomend ( unlike we did) you read the reviews about Talk Talk beforehand.
Reviewer
Shaz
Location
Uk
Date
10/01/2019
Ratings
Speed
3.00 stars
Comments:
Connection drops everyday but their customer service or technical dept do nothing and go over a fixed script and they do this everytime you call. The talk talk call centres in india is the most fraudulent as they sell customer details to thiefs for business. The thiefs will take personal info, name address and telephone and ring them to scam money out of the customers. Talk talk doesnt care as long as they get cheap workers so they dont have to pay full wage to workers such as in the UK. Talk talk know its happening but dont give a toss. So dont do business with them.
Reviewer
john
Location
penge
Date
09/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We chose talk talk for my new house on 21st december they said was going to set up on 5th january, by this days kept receiving messages about uptdates.
Today after 20 minutes on line with them they just told me they will call me back next week with updates so no dates to set up the internet. i decided to cancel and find for another provider.
Not recommended at all.
Reviewer
Bunny
Location
Cumbria
Date
09/01/2019
Comments:
No stars at all - everyone else already said what I have experienced. Customer "advisors" need get speech to text translators so they can understand what we are saying. Telecommunication systems are not the same across the world! I was refused a third party to help me with communications. REFUSED! Just cos I was not in same location as my support - where are youse all then?? I have EXCELLENT router, originally supplied by Tiscali in 2009, so effectively it belongs to TT (they bought out Tiscali!!) - Tiscali router proved to be brilliant quality hence internet been better than many from the look of others reviews. Selling cheap tacky plastic with bits of wire "connections" - products that will NOT improve connections / increase speeds. Mine supplied by TT failed after 2 weeks and they blamed Openreach when it was their bits of plastic stuck together and no replacement router?? You will never get more than 1.2 down / 0.7 up - look at research carried out by official independents. Minimum guarantee of 7Mbps is blatantly FALSE. I am so done with them. Worse than leeches.
Reviewer
Paul
Location
Sheffield
Date
09/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk are the worst company to deal with,never again customer service is dreadful.
Reviewer
R Simmonds
Location
GB
Date
09/01/2019
Ratings
Speed
4.00 stars
Reliability
4.00 stars
Comments:
been with these for many years, however they keep on jacking the price for broadband up,this happens when I take a new "contract" with them. Very poor customer service, they dont listen! Also loads of nuisance and scam calls.
The third time they breached their contract I changed to another ISP, now they got the cheek to ask for over £300 because they broke the"contract"
When asked for proof that a contract had existed they failed to give any details,now I get threatening letters because I wont pay for a non existant service. NEVER HAVE ANYTHING TO DO WITH THIS SHAMBLES OF AN ISP
Reviewer
alex
Location
London
Date
09/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I have ever dealt with. We've been without internet for 2 months, they have still charged us and won't let us terminate the contract until they have another 28 days to fix a technical problem or we face an £80 charge! Every time I speak to the customer service center the conversation takes 50mins and doesn't get me anyway. DO NOT USE THIS COMPANY
Reviewer
Nicole
Location
Appleby in westmorland
Date
09/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
If I didn't have to pay the exit fees, I would not be with this company. Customer service is absolutely shocking... have problems with my bill as in, they are different every month!. All sorts of problems, never a English person on the phone, not that I'm racist, box not working on a few occasions. Terrible company...
The post office is only £15.90 a month so everyone knows.
Reviewer
Alex
Location
Wakefield
Date
09/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most shocking experience of my life getting through this phone call !!!!! Was on a phone to a lady to start with 20 mins and all in that time what happened I had to give my surname 10 times my postcode at least 15 and she responded it was me saying it wrong I said it very slowly and clearly and she wasn't understanding me at all after all that the phone cut of so I had to call back and go through all this again to then be on the line 30 minutes to then be told I after be at home for these checks what a absoulte joke and your broadband is shocking more then one device and that's it plays up if I don't not get a faster response when I call back tonight and some one who can understand me and help me instead of been on the phone hours I will not be paying my next bill and also I have a child who shouts be every 5 minutes you think I have time to repeat my last name and post code 30 times !!!!!!!
Reviewer
colin
Location
Billericay Essex
Date
09/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I will keep this brief, upgraded 2yrs ago to fast broadband to improve speed and disconnection issues.
Have continued to have problems,after a few months realised online chat is COMPLETELY useless, i used to phone after that but now this has changed to a text system.
We have had over 18mths 3 brightspark engineers and 5 Open reach engineers, they have replaced internal sockets, 3 routers and changed the wiring from the distribution box to our premises.
Disconnection issues have gone but speed still up and down like a fiddlers elbow.
Have just been advised to upgrade to Fibre, yeah right they got no chance
Reviewer
Pat Sloan
Location
Ayr
Date
08/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Appalling customer service. Spent hours talking to foreign call centres regarding new broadband order. Then they cancelled our order with no explanation.
Reviewer
Mohsin Aziz
Location
Plymouth
Date
08/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am very disappointed with the way talktalk treat new customer.
I ordered broadband and they gave me 3week later date to have engineer visit . On the date of activation no one contact with me and I have to phoned and I have been told stories that does not make any sense. Now they are saying it could take more time to activate and no guarantee when. Such a sham even after waiting 3 week telling me stories. And I waited half day at home for engineer and they did not give any update.
I wish I never Get talk talk again. I can not go to another provide as they will give me further ,3,4 weeks.
I will suggest you should defiantly avoid as talktalk based on my experience
They should spend money on their services rather than advert.
Reviewer
Pete
Location
Northumberland
Date
08/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Talk Talk provided my elderly father in law who has learning difficulties and no computers etc,with two landlines and broadband. Took ages to get it rectified, He has also received a final demand for a mobile account that even talk talk cannot find on their system. Succession of protracted phone calls to Asians who fail to grasp the information given to them- still not sorted. Never have or will I have anything to do with this company!!!!
Reviewer
Susan
Location
Surbiton
Date
08/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Supporting my cousin after her return from hospital, I noted her Talk Talk bill on a counter. £44 per month. At 77 she has no computer and does not need broadband. I called to see if I could get her a better deal. Unfortunately, the Loyalty dept was unable to access any deal via her account and I was asked to call back in a few hours. It should also be noted that because the call centre is located in way outside the UK, the delay when communicating is difficult to get used to. My second call went unanswered despite waiting for well over an hour. Result? My cousin has left Talk Talk. Result!!! She is now paying £24 per month - almost half the price. Get your act together Talk Talk
Reviewer
gee
Location
tyneside
Date
08/01/2019
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I had a noisy line in December. After speaking with service agents (in India) for over 2 hours they sent out one of their 'brightsparks'.
He confirmed the fault but had to refer it to Openreach who installed a new dropper cable and installed a new master socket.
Broadband speed was very slow over Christmas but I persevered with it as I knew I wouldn't get any sensible help during the festive season.
Two days ago I used 'on-line help' to try to get slow speed sorted out.. all this person did was reset the router remotely, which slowed it down even more, then they dropped the conversation and disappeared.
Today I have spoken with a person in South Africa, we barely understood each other!
This person checked the router and said it is Ok.
I did a speed test and was told that as I was getting over 75% of the expected speed it was not slow and is acceptable .
The trouble with TT is when it goes down you have to speak with people who live in foreign places and they struggle to understand us and we have the same problem understanding them .
TT do this to use cheap labour to man the call centres. TT really don't care about long frustrating calls trying to get your phone or broadband working again .
I have marked 'overall satisfaction' and 'customer service' with one star... there isn't a zero star option !
When it works it isn't too bad... but when it goes wrong it is a king size pain in the rear end .
"CAVEAT EMPTOR"
Reviewer
MICHAEL
Location
Newbiggin-By-The-Sea
Date
07/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Terrible broad band speeds and no customer service if any problems occur. I would pay the little extra and go with a different provider. Big mistake to go for the cheapest deal as I have found out would not recommend talktalk to anyone.
Reviewer
Chris
Location
Great Yarmouth
Date
07/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Talktalk increased my bill at the end of my 12 month contract without telling me so I tried to switch suppliers.
I could not find anyway to cancel on the website and online chat refused to canccel my contract as they were only interested in trying to sell me an upgrade.
I emailed in complaint and TalkTalk refused to communicate in writing only calling at random hours and then sending me messages that they could not contact me even when I asked for communication only in writing because of my job.
The one time I was free when they called they said that they would waive all the fees and penalties applied to my account. Yet this did not happen and they are still sending me bills dispite being with another provider.
It's now 4 months on and TalkTalk still have not resolved this.
Reviewer
Bobbie
Location
London
Date
07/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is, hands down, the worst company I have ever dealt with. The customer service is truly dreadful, the call handlers have no idea what they're talking about and are just plain rude. No broadband for two months and counting....I changed from Plusnet having been lured by the cheaper price. Total mistake, it absolutely wasn't worth it given the hours I've wasted and all the stress
Reviewer
Donna
Location
Amble
Date
07/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst experience don't ever go with these no one speaks English very arrogant took over 50 mins just to pay a bill very nasty poor customer services stay well clear I m cancelling asap
Reviewer
Martin
Location
Hampshire
Date
07/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Wish I had seen these reviews before signing up with Talktalk. Went for the 30 day trial; but was out of the country for the first two weeks; so really only had two weeks experience of their service. Firstly, the Broadband connection just kept dropping out; it was so unreliable, had the usual painful long call to their support line. Eventually they made some changes and it settled. But we noticed both our Samsung phones did not automatically connect with the wifi hub; every hour or so we had to restart the phone or switch on and off the wifi.. ending up missing some important messages.. incredibly frustrating; so with a day left to cancel the contract (and avoid another long call to support; I called to arrange disconnection.
Well that turned out to be hard work; they said they couldn't do the disconnect until five days had passed; I explained I was disconnecting within the 30 days and had no intention of paying for more; the service centre people couldn't understand and kept saying their system didn't allow it.. I kept explaining to them that was their issue; and that I had paid for 30 days; which had been a waste due to the poor performance of the kit. Gave up in the end; just told them to disconnect and cancelled my DD to stop them trying to get money for the period after the 30 days. Hopeless system and poor customer service.. Avoid at all costs..
Reviewer
Argent
Location
Chelmsford
Date
07/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have more then one month without internet. I hadn’t internet connection for Christmas or New Year. I called TalkTalk services and they never fixed my problem. You guys have to do something about this. They sent a phone line engineer instead of a broadband engineer even when they knew what my problem was. I am thinking seriously changing the company. You guys are the worst company ever!
Reviewer
DB
Location
Doncaster
Date
06/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor customer service. I have had to lodge a complaint twice in two days to get anything done. So far two malfunctioning modems sent to my home, two engineer visits in a matter of days to fail to rectify my broadband speed. They added Talk Talk TV at £4 a month to my fibre contract which I didn’t ask for and a myriad of emails, texts and phone calls to them failed to get it sorted out until I complained. Having engaged five separate operators and a manager today to sort out my malfunctioning equipment I am still no further forwards and still waiting the promised phone call from their technical department. Based on my experience I would strongly recommend another supplier.
Reviewer
C Patel
Location
London
Date
06/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TALKTALK is the most deceitful companies in Britain. Stay away from TalkTalk if you don't want to be conned big time. It's been weeks since they conned me, then overcharged me and I sent an official email to complain. I also sent a "PM" on their facebook page as they requested and I'm still waiting for a resolution after more than a month. Shameless and unscrupulous company.
Reviewer
Zoltan Vilhelm
Location
Kent
Date
06/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I changed my package to super fast and it become worse . More than one device made the internet useless. Now they make me pay £240 for cancellation.
Do not recommend this company.
Reviewer
jack
Location
north west uk
Date
05/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
firstly I have given one star in my ratings because there is no zero, otherwise it would have been zero. have been with this bunch of cowboys for 9 months. after 4 months of slow broadband, unwatchable tv on main channels, and daily telephone calls to test all unresolved, I had to unplug it and get in sky. talk talk refused to allow me to come out of the contract without a heavy penalty fee so I am stuck with the monthly service charge until may 19. every month I try and pay the bill, what a carry on. its offline most of the time, no one on the phone to talk talk to for hours, then can't sign in. live chat, cant help with anything, ie trying to change password, to try to get into the elusive my account to pay!!!!!! ive had overdue bills sent, the only time I can pay hassle free is when I get a debt collecter phoning me for it, which then takes 2 mins, but I am charged all the extra fee's. I am absolutely sick to the back teeth of it. Just got my bill today, been on an hour to no avail. PLEASE BE WARNED they are absolutely TERRIBLE !!! Cheap yes, but no service and if you have high blood pressure like me beware!!!!!!!!! do not DO NOT be tempted!!!!!!!!
Reviewer
Tony McAteer
Location
GLASGOW
Date
05/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I really never complain but anyone that expects VFM PLEASE PLEASE shop elsewhere.
This is simply the worst company I have dealt with in my life.
The contact centre is in the Philippines, most of there operators struggle with English. Now me as a Glaswegian at best is hard to understand but this formula is catastrophic.
Almost two months and three and a half hours on my mobile (at premium rate) to cancel my contract.
DONT EVEN CONSIDER THIS SERVICE.
Please remember you have been warned.
Reviewer
Ivett
Location
london
Date
04/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I don't trust reviews because the majority of people only leave negative ones, but SERIOUSLY STAY AWAY from that company!
They left us without Internet for weeks with no communication or update. Costumer service is a nightmare. Some of the numbers are charging a lot so we waited in line while our credit ran out. Once they sent us from the chat to another number and then the online account and then back to the chat. Once I chatted to 3 different people for an hour by the time they finally opened my case folder and were able to give me an update. Pfff. Just so much to say. Disgusting.
I cancelled after two weeks without connection still.
INFURIATING INCOMPETENCE
Reviewer
Cristina
Location
London
Date
04/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
The experience we had with talk talk was absolutely horrible! The broadband worked just fine until it stopped working. And then all the problems started. We had ENDLESS talks with customer service, hours and hours spent on the phone, they sent three engineers, I had to stay at home for this. Nobody could fix the problem. And in the end they told us we need to wait 28 days to end the contract, otherwise we would need to pay an ending fee. I've never experienced anything this ABSURD in my entire life!!!!
Reviewer
Kamil Kolo
Location
Hendon
Date
04/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Im so dissapointed... About 50 connections per Day are stop. I have a lot of problem with this awful Broadband. I had Virgin before but that rubbish Talk Talk is much worst...They should get a big penalty for they cheats. Costumer service doesn't work.
Reviewer
Darren nelmes .
Location
Warwick
Date
04/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
5 wks after signing to upgrade to fibre broadband at an extra cost the speeds are download 5 . Upload 7 . I have travelled the globe in 9 hrs of phone calls total so far and God knows how many texts . So internet speed is embarrassing, the landline phone is obsolete incoming and outgoing. Did not inform us about upgrading our mobiles before discontinuing that service . My mobile text is not working also my landline and insist on replying by text even though I put it on record my only contact is my mobile number to speak in person .as my text stopped mid conversing never to go again . The call handlers keep you on for an hour so they can claim their wages and then pass you onto the next handler for their hours pay . It's a bit like pyramid sales . Talktalk have not provided anywhere near the service I have paid for and so I shall insist the charges start when the service I have paid for start and not before as that is false advertising and breach of contract .ombudsman get ready.
Reviewer
Roger
Location
NR Bristol
Date
04/01/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Customer Service dreadful- Can't use the online chat service as too busy, no notification that they are putting their prices up. Telephoned to be left waiting for 36 minutes on recorded message, then representative offers a reduced price deal and after reading T&C's I am cut off - 54 minutes of life wasted on this useless company.
Reviewer
A Goddard
Location
Devon
Date
04/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Talk talk is undoubtably the worst service provider that o have ever had the displeasure of using or experiencing.
I signed up for the super fast fibre broadband with an expectation of high speed internet, based on the promises that their sales team gave me. Despite repeated warnings from family and friends not to use them, I still signed.
They told me I would receive an average of 62mbps but very rarely did I get anything above 16mbps. The router had to be constantly reset to reactivate services on the line and trying to challenge this with their customer services team (who aren’t even located in UK) was always a very long winded and unsuccessful effort to say the least.
I have opted to change providers prematurely before end of contract and claimed that they did not provide the services that they advertised or promised me. Their only response was “it’s in the contract that you will only receive minimum of 16mbps)
They made umpteen excuses about how their services are fed in to the property, inclusive of lines being a long way from distribution panel and cables not being sufficient for speeds that they claim you can get.
In all, even other providers that use the same hardware to distribute there services, have much better tact and understanding on how to satisfy a customer that has justified concerns about what they are paying for v’s what they are actually getting.
I cannot stress enough how much I would advise even my worst enemy not to go with talk talk. Any savings that they may try to offer is not worth the hassle and blatant disregard for customer support, services, satisfaction or value.
Reviewer
Anahita
Location
Date
04/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THE WORST PROVIDER!!!
this is the worst experience I've ever had! from the first day of setting up the service we had issue with the speed.
They are not able to give us the speed we agreed in the contract! not even half of that!!!
it's been three moths and just send us engineers every month but they are not able to resolve the problem!
their customer service is awful. they are not professional, not caring! they are just waisting your time if you call them. I feel they are waisting the time by sending engineers after engineers until our contract ends.
I STRONGLY SUGGEST THAT DO NOT GO AHEAD WITH THIS PROVIDER UNLESS YOU WANT TO WAIST YOUR MONEY AND WAITS YOUR TIME!!
Reviewer
PET
Location
BRIDWATER
Date
04/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service. Awful, dreadful, soul destroying. Avoid at all costs.2mg speed with fibre
Reviewer
Stuart
Location
Lanark
Date
04/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Reviewing Talktalk isn't normally straight forward having been with them three times now. I have found their faster broadband very good and reliable and have no issues, however their customer care continues to have concerns with if/when wishing to deal with any concerns. I have just ended my contract with them on the agreed date yet still continued to get billed. Despite 11 x emails to complain with only two responses, eventually agreed to have a call made to speak about the refund due which did get settled correctly.
So broadband/phone very good as was price but just hope nothing goes wrong during your contract period.
Reviewer
S
Location
Date
03/01/2019
Comments:
The worst broadband service theey keep Increasing the price for no reason with out acknowledging me...
Reviewer
Naworah Hasan
Location
LONDON
Date
03/01/2019
Comments:
Very bad experience, bad customer service and very unprofessional. Advisors very rude. DO NOT GO ANY NEAR THEIR SERVICE.
Reviewer
David Kenwright
Location
Ellesmere Port
Date
03/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never experienced such incompetence and poor customer sevicr in my life. Can barely understand there call centre reps and they failed to understand the fact that my internet is not working. Test after test and promises of manager call backs just a joke. No sign of compensation for paying for a service which does not work. They are an absolute joke and I will be cancelling my contract asap. Please do not take a contract out with talk talk as it means nothing.
Reviewer
Jessica12
Location
Essex
Date
03/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I am disgusted in Talktalk, they make a lot of promises, but nothing is real. It is a scam!
I was trapped into the offer of their 30 day guarantee.
Firstly the 30 days starts from the day you sign up. It took 12 days for them to actually connect me, however my 30 day guarantee started its countdown 12 days before.
Then after I was connected on the 12th day of my contract, I received an email saying please give us 20 days whilst we fiddle with your connection until we make it perfect.
BANG 30 days are gone and I certainly had no perfect broadband connection from day one.
I cannot connect to Netflix, it is like the dark ages connecting to any website, and forget playing a game or ordering food online. 2 Months down the line and I still have the worst broadband I have ever known. Their customer services team and management customer services are based in somewhere like Thailand, so they are extremely hard to understand and they talk very fast, they have a strict guidelines of what they can say so you go round and round in circles and get nowhere. I have spoken to them maybe 10 times (8hrs wasted) in 2 months. No further down the line, no joy and no decent broadband, but sadly still paying for the privilege!!!!
One of their own engineers told me that they are currently, for the past 3 months or so, giving out 3rd generation hubs that do not actually work, hence my problems and I am sure countless others. But in order to get a first gen hub that works, you have to pay more, I do not even want to pay them a penny after the stress and bad service they have given me. I may be stuck with these thieves for another 10 months, but I hope you do not have to.
Had I have read the reviews I would have never signed up with them. Ugh! I may be stuck with them, but I won’t go down without a fight, I will be contacting CISAS – the Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider, certified by Ofcom.
Reviewer
Enda
Location
England
Date
03/01/2019
Comments:
Worst company ever. Stay clear.
Internet was working great with another povider, talktalk took over resulting in slow speeds and intermittent service. After trying dozens of times to deal with their Asian customer service they failed to even acknowledge an issue.
So I'm still stuck to a contract unless I pay the exit fee..
Hopefully they bankrupt soon to save others the hassle.
Reviewer
Fred Filmer
Location
Shrewsbury
Date
03/01/2019
Ratings
Satisfaction
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
If you take a broadband deal out with a gift voucher assigned to the deal you may not get it for no fault of your own. I was promised a £75 gift voucher within 90 days with did not transpire and when you ring up you get no satisfaction what so ever. Be aware!!!
Reviewer
Ammar
Location
Manchester
Date
02/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worest experience I have ever had with a company, if there was a rateing of minus 10 I would put that without any relactance. I had four appointments to install the braodband and all of them failed for lousy reasons, the engineers they work with at openreach are the worst kind of human beings. I have been waiting for more than a month now just to get a damn broadband installed
Reviewer
kathryn
Location
Saltburn-by-the-Sea
Date
02/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
have been with Talktalk for 18 months and broadband has been great, sometimes slower on evenings but can still watch films and play games on Playstation plus use iMac all at the same time with no dip in quality. We moved from BT who told me what a big mistake iwas making and that I'd be back with them in 3 months. No way! We've saved more than £30 a month and broadband is every bit as good. We are in a rural village too so I don't understand why so many people are unhappy with this provider.
Reviewer
Ibrahim
Location
London
Date
02/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I feel like I am in heaven after canceling my account with Talk Talk. Terrible terrible terrible
Reviewer
Adrian
Location
BRIDGWATER
Date
30/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
if i could give 0 stars i would , weak internet(nowhere near what they promissed) and very expensive , customer service teribble , avoid this company!!!!!!!!!!
Reviewer
Mazin daoud
Location
PENARTH
Date
29/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Terrible customer service, slow speeds, no support, too expensive for the service provided
Reviewer
Jade
Location
Leicestershire
Date
29/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give them zeros I would!!!! Shocking customer care, leaving fee outrageous over 200.00 no wonder young people get I. Debt and have a bad credit score! I’m cancelling because I’m moving into a house where broadband is! What do people do if they can not transfer the broadband! Fair enough if people are leaving for no reason but leaving because they are moving the fee is disgusting!!
Reviewer
Liga
Location
London
Date
28/12/2018
Comments:
Bad speed and internet dropping down few times a day.Fair customer service assuming they have a office in india as custimer service advisors have poor english.Price for internet and landline increased from £25 to £41 monthly.
Reviewer
Deggsy
Location
Wirral
Date
27/12/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
The fact that I am having to wait patiently for 10 months to get away from this awful company says it all really.
I would not advise anyone (except Liverpool supporters) to use this company.
Reviewer
agostino
Location
worthing
Date
27/12/2018
Comments:
Don't buy. A bunch of rubbers. They are basically stilling your money. Broadband is the worst I had in years.
Reviewer
Nicola whenman
Location
Weymouth
Date
27/12/2018
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There customer service is the worst I have ever dealt with. We are now paying to leave cause any problems never there fault or they just turn there phone off cause they don't know the answer.
Reviewer
W BAteman
Location
South West
Date
27/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Terrible customer service. Awful, dreadful, soul destroying. Avoid at all costs.
Reviewer
rs
Location
london
Date
26/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
broadband occasionally dies, worst service you can imagine. they tried charging me £30 for a fault on their side
Reviewer
Alex
Location
Motherwell
Date
25/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company overall,at least decent prices,you are years behind the internet speed in europe ,but when it comes time to talk about money you know how to suck the life out of everyone.Every internet provider in UK are just like leeches,ready to suck you dry.At least offer a decent connection and decent speed.
Reviewer
Nick Denslow
Location
Wellington
Date
24/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking anything above 5mpbs for our download or upload would be a shock it’s been unsuable
Reviewer
Rob
Location
York
Date
24/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely dire service.
Promised 10mbps and above, but we struggle to get anything over 2.5
Tech support are a nightmare, all they want to do is sell you fix-all-the-speed-issues fibre
I'm currently going down the complaints process as they're in breach of contract as far as I'm concerned.
Avoid them like the plague. If there are any issues then you're stuffed and you will enter the never ending circle of technical support pain, endlessly starting their support script from the beginning each time. It is HELL.
We moved to TalkTalk from Plusnet and bitterly regret it.
AVOID TALKTALK AT ALL COSTS
Reviewer
Martyn
Location
Prestwich
Date
22/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never use this terrible provider! For years my grandparents were overpaying for a terrible service paying over £20 for broadband that barely went above 2mbps, every time the contract came for renewal they would say we noticed some issues on the line which caused our internet to drop even more and the only way to fix it would be to pay more. For years my grandparents bought this and this terrible company took advantage of that, I have since cancelled our contract and since then even though we are on the last week of the contract our speed has “unexpectedly” decreased.
Reviewer
Shenaz
Location
Dagenham
Date
21/12/2018
Comments:
Absolutely terrible company stay away! I moved homes and notified talktalk 2 weeks in advance, date was booked for engineer to arrive but no show. I wasted a whole day. Date was rebooked by a very rude Samantha from South Africa but she lied and didn't rebook so no one turned up again. It left us without services for a week and no apology or valid form of compensation was made. Their centres are in the Philippines and South Africa who all lie!! Stay clear!!
Reviewer
chantelle
Location
Horsham
Date
21/12/2018
Ratings
Satisfaction
1.00 stars
Comments:
We have been with talk talk for a little while and it's one of worse Internet supplier we have been with its so slow and keeps losing connection not happy a tall.
Reviewer
Mariana Lopes
Location
Date
21/12/2018
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
The worst service I ever experienced. Communication very poor, very unreliable regarding instalation date, internet keeps crashing, etc etc. Do not go with talktalk.
Reviewer
Leeanne daniel
Location
Liverpool
Date
21/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk are cheap for a reason, there customer services are nonexistent. I tried to call them 3 times regarding my account and was told each time the systems where down. Also there fast speed broadband is terrible I paid to have my WiFi speed upgraded and although I was charged a higher rate I didn’t receive a better package instead I received a lot of unnecessary charges when I disconnected although I had been a customer for 3 years because I upgraded my package. DONT WASTE YOUR TIME WITH TALK TALK
Reviewer
Ryan
Location
Glasgow
Date
21/12/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Seen so many people that are quick to leave a terrible review when they are having issues but not so fast to leave a good one when happy. I made the move to TalkTalk from BT cutting my bill down by almost 2/3. The speed is exactly what they promised and I am so happy with my choice even though I was hesitant due to the bad reviews. Great service!!
Reviewer
Colin
Location
West yorkshire
Date
20/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I signed up to Talk Talk Broadband at the begging of August this year (2018) as a new customer. At the time I was promised a £75 Amazon voucher if I signed up on line. After signing up I received an email informing me that I had to wait for 90 days before I received the voucher. Almost 135 day later, still no voucher.
I contacted them again and again, they eventually said that it would take up to 60 further days as they need to open & escalate a claim. Just found out from a customer service manager that the claim needs to be closed as they no longer offer the voucher scheme, it was a 3rd party who offered this NOT Talk Talk.
So in short... no voucher on its way, no help from Talk Talk other than fobbing me off. Very very disappointed customer.
AND NOT EVEN ANY OFFER OF COMPENSATION
Reviewer
Maryann
Location
West Sussex
Date
20/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It always been slow had lot issues with them they sent out new hub worked ok. If am late paying the bill due to been paid late they take ages turn back on tho online says with in one hour if paid between 9am and 7pm. While other company turn you back on with in 1 hour. I had wait 48 hours before they turned it back on. There fast to take the Payment. Plan to leave talk talk after Xmas as it is just a joke. Wish never bothered.
Reviewer
Richard
Location
Doncaster
Date
20/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Annoying when u lose connection constantly.customer service is worthless.speed is not what they promised.just disgusting service overall.Can't believe no authority has ever gave them mega fine.they should be fined for all this mess.but what can i do have no other options in my area yet.as soon as there is i will tranfer asap.
Reviewer
Richard
Location
Doncaster
Date
20/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Annoying when u lose connection constantly.customer service is worthless.speed is not what they promised.just disgusting service ocerall.
Reviewer
Katie Taylor
Location
England
Date
20/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
It is so slow can hardly do anything even downloading things is a massive issue never seen such slow internet
Reviewer
Mark Reid
Location
West Wellow, Romsey, Hants
Date
20/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Our home Talk Talk broadband internet has been awful for well over a month now. Simply the worst internet connection I've ever had, really, and I've worked in IT for over 20 years!!! The router disconnects or the BB goes down about 20 times a day. The speed is awful, so we can't stream 1 programme on Netflix without it crashing. This is with all other home devices disconnected (we literally have to turn off or in airplane mode before deciding to put a movie on for the kids!)
I am certainly changing provider ASAP as it has been a poor level of service for 6 months, this last month has simply taken the biscuit!!
Reviewer
Smith
Location
Bournemouth
Date
20/12/2018
Comments:
Absolute shambles. This company is a joke. Takes you forever to get a connection with a adviser. Couple of times they just have up and put the phone down. Connection is slow! Just altogether a really awful service. Would not recommend to anyone. Oh and to top it off with all the issues, a multi million pound company could only offer £5 voucher against a bill. I mean really!
Reviewer
David burrows
Location
Highbridge
Date
20/12/2018
Comments:
Very slow for fiber why is it so poor
Reviewer
LAURYN
Location
Carrickfergus
Date
20/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wow talk talk is the worst provider for broadband they like to leave you with no internet for 5 days but still make you pay the full price for the service. Customer service shocking no one knows what they are doing! Broadband speed poor use more of my data each day!
Reviewer
Roger Strange
Location
SUTTON COLDFIELD
Date
19/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish company to deal with. you can never get to speak to anybody . its all automated speak to lines and the chat line takes ages to type your complaint in detail. Had a bad crackiling phoneline which i reported and they eventually said by text the broadband speed was slow , I had a reply saying it had been resolved and i am still only getting 2.3 mbs download and that is supposed to be fibre, at least the phone hasstopped crackeling.
Reviewer
C Patel
Location
Northwood
Date
19/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I've been with talktalk for a number of years and the only reason I've stayed with them is because their international calling charges were cheap and they had given me a FREE boost for that. Now they've taken that away WITHOUT informing me about it and charged me 60 POUNDS for international calls. I emailed them an official complaint and they still have not responded. Very frustrating
Reviewer
ash
Location
manchester
Date
19/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst customer service i have ever encountered.
quality of internet is poor.
Reviewer
graham foster
Location
taunton
Date
19/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ive been with Talk Talk for a number of years as Ive previously found them to be a reliable service supplier. However, this recent line fault has shown the very poor side of their customer support. In fairness, they in turn are blaming Openreach for not reacting to my fault and i am in no position to determine who is at fault. My fibre broadband speeds are dreadful <8Mb, the internet keeps freezing or dropping out and our landline is noisy and unable to receive calls. Not getting what Im paying for - that is for sure!
Reviewer
Adam
Location
Margate
Date
19/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shuld be 0 star!!! Customer service is usefull cant help with simple things. Miss comunication about installation date! Dont go with talk talk!!!! Beware !!!!
Reviewer
Jiang Qing
Location
London
Date
19/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have no internet and never have had internet since activation on Dec 4. I suspect the issue all comes down to an authorization/hold issue on the line, but TalkTalk seems totally unable to resolve this issue. I am leaving the country on Sunday to visit family. If my internet doesn't work by Saturday I will be canceling and moving to BT. At least they understand the technology they sell.
Timeline of my issue:
Dec 4: Activation date, no internet
Dec 5: Spoke to TT support via phone and chat. Went through tests while on phone with support. Nothing worked. Engineer visit booked.
Dec 7: Engineer visited home. Stated a visit was needed from Openreach and I would receive a text within 72 hours to confirm their visit. Text never arrived.
Dec 12: Spoke with TT support via chat. Support wanted to go through home checks again. I told them to refer to the case notes as we had already done this and an engineer had visited. Why the agent didn't read the notes and know this is beyond me. Agent did addtl tests and determined that another engineering visit was required, which I already knew, as the engineer who'd come on the 7th said so and implied that it would be booked.
Dec 13: FTTC3 tech visited box outside home, apparently. I then spoke with TT via phone and confirmed another tech visit would be required, inside the home. Scheduled for Dec 14 between 8 am and 1 pm.
Dec 14: Engineer did not arrive. Spoke with TT support via chat. Here are excerpts of our chat:
ME: an OpenReach engineer was supposed to come between 8 am and 1 pm. they have not arrived. what is the status of this issue?
Since we have confirmed that the issue seems to be not within the home environment through the findings of the Openreach engineer he sent a notifcation via SMS which you should have received that no entry to the premise is required. May I know if you have received an SMS notification?
ME: no. i have not. an engineer supposedly came yesterday and checked the box outside and then decided OR would need access to the home that's why there was an appointment booked this morning
RICOJACOB: this has been escalated to an FTTC1 engineer which is a type of an engineer that does not require to access the premises of the customer since it is proven that the fault is not within the customer's premise. Let me send you the exact engineer's report.
Modem not in sync because DSL port at DSLAM is deactivated. Checked In EMS and the Port was Deactivated. Reactivated the port and Ran In Life Fault Test. Test passed with Outcome Modem is out of sync and fault is not within the home environment. An External Engineer will be Working on this job i.e MFL of CA. ************Customer Milestone End ******************
Nonetheless, the case manager allocated on your case is now closely working hand in hand with Openreach to coordinate with them and get the real time results of their checks to compile them and have this discussed to you by the case managers once they contact you within 72 hours... But our case managers do work as well during weekends so you can be confident still that we are closely monitoring your case.
Dec 15: Received a text saying "we're sorry our engineer wasn't able to resolve your service issue. This has been escalated and we'll be in touch with next steps as soon as possible." Ignored this since it seemed to have no relation to the conversation I'd had one day earlier.
Dec 17: Chatted with TT support. No further movement regarding the FTTC1 engineer. No call from anybody. Took my number again. Made a formal complaint.
Also Dec 17: Billed for service I have never received.
Dec 18: Posted on TT support forum. Told I would need an in-home engineering visit.
Dec 19: Still waiting on booking that engineer
Reviewer
Ted Maul
Location
Herts
Date
19/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I finally left these clowns after they failed to notify me that I was out of contract (something they had always done in the past). Because I wasn't notified, I incurred full month price for broadband at standard cost and a month of expnsive telephone calls. The broadband was fast, but unreliable and I had given up trying to get them to fix the issue, as I was fed up being the ball in the Talktalk/Open Reach tennis match. I have found an alternative provider now who are more expensive, but totally reliable (no more dropouts or throttling)and they have UK tech support. Cheap isn't always an indicator of quality!
Reviewer
Nicolas
Location
Edmonton green
Date
18/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most rubbish company ever. Thas all you have to know, do not get a broadband with talk talk
Reviewer
Rhiannon bianchi
Location
Bournemouth
Date
18/12/2018
Ratings
Satisfaction
1.00 stars
Comments:
Absolutely awful company. I tried twice to get broadband installed and each time it got cancelled. No fault of mine. They did not even email or ring me to tell me it was cancelled. Hardy even apologetic when on the phone to try and resolve the matter. They then still expected me to stay with them HA. Such a shame as I've now been waiting over a month for WiFi and so am having to use my own data again through no fault of my own. Absolutely awful customer service.
Reviewer
Arnold
Location
Uttoxeter
Date
18/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If anyone planning to get Talk Talk broadband, just be smart and DON’T. It’s worst Broadband provider out of all. Once you sing the contract, that’s it you’ll end up paying for no service at all and you won’t be able to cancel it, they will never send you a technician, you’ll end up being stuck with them and if you stop paying them, they will threat you with debt collection agencies. Spent hours on the phone trying to solve the problem about magically price going up. This all went to CISAS. DON’T get Talk Talk, you’ve been warned
Reviewer
Jane Griffin
Location
Runcorn
Date
16/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible company not interested when contaced about a problem promised callback and email never received any.They installed phoneline and put rooter in a different room to tv then told me I would have to buy a cable leading from the rooter to tv run it round the room and over doors etc.
What a joke of a company
Reviewer
Paul R
Location
Southport
Date
15/12/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
If my broadband works well why am I giving only two stars for satisfaction? Well, they cannot make my phone ring when someone calls me. Sometimes it rings and sometimes it doesn't. They have checked the line 3 times and sent out an Openreach engineer twice. The result is always the same, the line is fine but there is a fault with the Talk Talk equipment in the exchange. For some reason they will not go to the exchange to sort out their equipment. I have spent ages on the phone to them and today said that I considered they are not fulfilling their part of the contract, simply to make my phone ring when someone calls me. They said they gave themselves 28 days to repair any fault and when I told them that time is up next Wednesday they said that their records show that the fault had been fixed and this is a new one. The date they are using is when I reported the fault for the second time. Our neighbours had a fault with their Talk Talk service and they told him to take the cover off the socket in the hall. He is not very technically inclined and his wife found him taking the cover off the mains socket. Fortunately she stopped him in time but the result could have been tragic. Never be tempted to go with them even if they offer a service for £1 a month.
Reviewer
LaurenD
Location
Norfolk
Date
15/12/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely horrendous service. Just problem after problem. Zero service ans horrendous custkmer service.
Definitely wouldnt recommend.
I had the faster broadband package and my average speed was only 1.1mbs I also could not have more than one devises connected at once as the internet would cut out completely.
After deciding to switch to another company I tried to cancel my upgrade as I found a cheaper deal elsewhere. The customer service stated that this cancellation had been processed yet A week later the new hub had arrived and upgrade was still on the account. Absolute nightmare to sort out and then I was still charged £150 for something that wasn't even my fault.
Reviewer
Jackie
Location
Cardiff
Date
15/12/2018
Comments:
I decided to change.to talktalk because I was told I would get better WiFi for my smart tv.. After the engineer had installed the line he presented me with my new number! I was shocked because I had been asked if I wanted to keep my current number. He told me to ring them and that I would have hassle from them but persist because they could do it but they don’t want to be bothered. Then followed several hours iof telephone conversations with people who were very difficult to understand. I should mention that it was difficult to get through to them in the first place because their line kept cutting out. I told them I needed to keep my number for many reasons, that I’d had the phone number for 40 years and that it was also for sentimental reasons.... my husband died and I’d had to move. They actually didn’t really care. I told them to cancel the contract that they were in breach of and that they had also behaved fraudulently.
They should have informed my previous and now current provider and also omitted to tell me before I signed the contract that it was only £27 for 18 months and then it would go up to £43.50! Needless to say I was incandescent with rage extremely distressed and have now been left with no internet until EE can manage to sort out the mess. Talktalk is all they do talk!
Reviewer
Michael
Location
Essex
Date
14/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Appalling customer service when you have problems with the service. Go elsewhere
Reviewer
Mary
Location
Rothwell
Date
13/12/2018
Comments:
I have never stressed up with anything I have been promised and paying for like talk talk.Since started with them it's problem after problem and no solution and am getting frustrated by their service.Since moving house getting into 2 months without TV and Internet not working. I wish if I had checked on the reviews before I accepted their false offers.I call almost everyday for 2 hours on the phone and nothing has been done.Their box cannot make sense out of it and has not been able to watch anything coz no Internet connection or the other thing. Can someone help to get out of this fed up for really.Today from work came and only to be told mum no Internet no TV working that was 17:15 , called talk talk and almost 2 hours on the phone nothing going tangible solved.
Reviewer
Jonathan
Location
Calne
Date
13/12/2018
Comments:
quite simple really, moved out of an address in Devizes to an new address where talk talk who I had for 2 years with no concerns, on 30112018, paid the owed amount and was told that as no further service could be provided they would waive my close down charges, since then have been e mailed threats of none payment, charges occurring etc, tried chatline, talking to robots e mails, no avail
Reviewer
Rachel
Location
London
Date
13/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Talk Talk for many years, however I have seen steady decline in service quality and customer service. Long story short, I'm getting an inconsistent internet connection, reported this well over six weeks ago (over 28 days), which would entitle me to cancel contract free of charge, however, Talk Talk operators have documented that my initial complaint was resolved. They are now stating that I need to give them another 28 days to resolve the issue. This means that the operator/s have been putting down false information. I have 12 months left with this service provider, if I don't get out of contract earlier. PLEASE DO NOT SIGN UP WITH TALK TALK. Their data security is also very poor hence continuously being contacted by scammers...they are now charging you for call barring from no id callers, This used to be free to help counter scammers. Next time I will go for a company with a UK only based call centre and high rates of customer satisfaction. STAY AWAY FROM TALK TALK, THEY ARE NOT WHAT THEY USED TO BE!
Reviewer
Joshua Chandler
Location
Northampton
Date
13/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor wifi and abysmal customer service i have refused to pay my bill as the reliability is ridiculous i failed 2 exams because of not having a reliable connection so was unable to revise for the exams complaint has been lodged however only got 95p compensation and finally no further compensation also very rude customer service team have now escalated this to Cisas, trading standards and ofcom
Reviewer
Rob G
Location
Gloucester
Date
12/12/2018
Comments:
No internet for 2 days
Rubbish
Reviewer
Tee
Location
Leicester
Date
12/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
0 STARS! Please do not go with this company! This WILL be your worst experience in opting to go for a broadband package with this company, believe me!
Where do I start..? WiFi disconnects during the day and every evening from 9-10pm till 3am latest! Yes every night! Having to “online chat” to so called “customer service” due to telephone calls not resolving the issue or miss lead communication frustrates you enough only to be told several times it’s due to technical issues yet they say they can see “great” WiFi connection. How on earth does that make sense when your red WiFi light is on indicating no WiFi is beyond me! Customer service team have no customer service skills at all! They don’t know their head from there back side! Simple! Talk talk raves about “Loyal customers GUARANTEED prices! Oh my god, do not be fooled by this via verbal or written communication this is not true and should be stopped! My bill has veried from... £18 to £19 to £41 yes £41 to now £26. NO EXPLANATION so it has now promted me after OVER 4 years of being with this bad company leading to believe I was a so called loyal customer to end all ties with this company! I know it’ll be the best decision to move to a better provider at a lower cost however I genuinely feel for other people who wish to opt in to this company but do so at your own risk! Bad WiFi, penny pinchers, no customer service support, unrealistic and misleading to get you to join their contracted scam!
Reviewer
Maurice Uriri
Location
Stevenage
Date
12/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk is very fraudulent company and NEVER make the mistake of joining as they will provide no service and will charge you and they will make it nearly impossible to get a refund. I made the mistake of accepting to change and they did NOTHING! Within 2 weeks I was charged £59.89 and despite calling and spending hours and being tossed around for over a month, I have received NO REFUND! They are FRAUDSTERS and PLEASE!!! NEVER MAKE THE MISTAKE! FLEE FROM TALK TALK!!
Reviewer
Leslie Scott
Location
Rickmansworth
Date
12/12/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I'm writing this review only because one of your customer service team Leticia gave me such exceptional service that I feel she deserves a large pat on the back.
Extremely understanding, very professional and helpful beyond the call of duty, So a very big thank you to her and I do hope her excellent service is recognised by her managers
Reviewer
Denis Johnston
Location
London
Date
12/12/2018
Comments:
Talk Talk customer service is the worst of any company I have dealt with in the last 40 years. They are to be avoided.
Reviewer
Bara
Location
Newcastle upon Tyne
Date
12/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Started a 12 month contract 4 months ago
We started with 3 weeks of no internet due to a "fault in the line"
They sent out an engineer who confirmed the line was fine and they have not sorted the signal on their end ... he also mentioned we seem to have a faulty router but he knew talk talk would not want to send out a new one as it will cost them.
We finally had Internet but after 9pm the speed would go down from 6mps to below 1mps which is much low that our promised minimum of 6-21 mps
The router would need reset daily and sometimes multiple times a day.
We had 3 occasions when the Internet was completely not working for 5-21 days
Custom.er service calls were extremely long and frustrating running all the checks which took 2 hours every phone call even when it's the same day just to finalise the engineer booking or new router to be sent out.
Finally when we ask for compensation for having no internet and bad service 3 times for up to 5 weeks in a 4 month period ... the manager says they will refund 3 pounds for the five days that we didn't have internet.
I've never seen a respected company that treats it's customers this bad.
There are some smaller companies with much better customer care and service
Reviewer
Ian Stanley
Location
Leicestershire
Date
11/12/2018
Comments:
What a bunch of liars! Ordered a new connection and it never arrived . Told me that the engineer was 1 hour away. Then next day that the engineer couldn’t find our address. Rang numerous times and got cut off every time. The worst service I have ever come across by a long way! Avoid at all costs if you value your sanity.
Reviewer
John Smith
Location
Weston-super-Mare
Date
11/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Switched from Sky to TalkTalk Faster Fibre broadband and calls few days ago.
Promised in their ad - "Minimum Guaranteed Line Speed will be 33.9Mbps (download)."
Ad - "Award-winning fibre with no mid-contract price rises and our 30-Day Great Connection Guarantee
Our award-winning Faster Fibre is totally unlimited, and comes with our game-changing Wi-Fi Hub. Perfect for lots of different devices, doing lots of different things online, all at the same time. Plus, we guarantee no mid-contract broadband price rises on all our plans."
The truth - download speed ~25Mbps.
One of their sales reps called me to ask if I am happy with my package. I said that the internet speed is not as fast as promised. Then the guy started beating around the bush with excuses like "you have too many devices connected", "when they are connected via WiFi this drops down the speed", "the game console is dropping down the speed". I said that the devices we have are not simultaneously connected to the internet. Then, more beating around the bush, that it depended on the area, on the cables, etc. Are they not checking the area and the types of cables if they are compatible?
We could not agree on the broadband speed. He then started pushing me to buy extra packages like virus protection, TV and telefone bundles.
I said that I don't want to pay for anything extra after which the representative began shouting at me.
So far I am very disappointed with the broadband speed and the customer service.
Reviewer
Trevor
Location
SouthEast London
Date
11/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been a TALKTALK customer for over a year now.
For the first 6months I had little-to-no connection and from day 1, I asked that an engineer be sent out to sort out the problem.
I tethered my work and home devices to my mobile network (O2), which wasnt the ideal scenario as I paid through the nose for data.
Eventually (after many months of calling and spending my own time) TalkTalk sent a BT engineer whom fixed the issue.
All the while I paid for TALKTALK's 'services'.
Fast forward to today, having paid every month for 6months of no service, and they have not credited my account for (estimated) the 18hrs I've spent on the phone to them to resolve the issues pertaining to my account and lack of service + the hours I could've worked and billed clients + the money I spent with 02 during the first 6months to actually be able to send emails etc from home (where I also work) etc.
Total lack of accountability on their end, there client serivce is appauling with little to now proactive engagement from there end, even sending me text messages saying they're closing my complaint as they've tried calling me unsuccessfully when they didn't call me in the first place (I've had the same phone number for 5+years).
I could go on, but basically what I learnt here is:
DON'T BE A TALKTALK CUSTOMER, DONT BE A COW TO BE MILKED BY THE FARMER OF INCOMPETENCE
Reviewer
Tere
Location
Leamington spa
Date
11/12/2018
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The wort customer service I ever experience. Never will recommend to anyone. My business phone number has been disconnected by them by mistake, because of that I've lost alot of business. And cause me a great deal of stress. I don't want to ear talktalk again!!!!
Reviewer
Jason
Location
Edinburgh
Date
11/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Started my 12 month contract on Nov 2017 for standard broadband (copper) for £19.95 per month (£240 per year). Was told I'd get an average speed of around 16mbps. Well it would fluctuate constantly every second and I'd say my average was around 6mbps overall. The router would need reset daily and sometimes multiple times a day. Customer chat and phonecalls were extremely long and frustrating.
I switched to plusnet a month ago as I'd previously been with bt at the same address and was receiving around 17mbps with bt. Well plusnet is exactly the same and my speed stays between 16-18mbps and I'm very happy. I also pay £40 less a year now for 3 times the speed talk talk could provide on the exact same line.
Very unhappy with the service talk talk provided. If bt and plusnet can give me good speeds at the same address and same line then why couldn't talk talk?
If you're with them and not getting what you're paying for then make a complaint and get out of your as soon as possible. There's better services out there and cheaper too.
Reviewer
Paul challis
Location
tidworth
Date
10/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible been with talk talk for just over two years so out of contract changed on the 3rd December after paying up front on the 12 th November full payment they have just sent me another bill for another upfront payment till January for Internet I don't have with interest if I don't pay, after a phone call seems I owe them this bill and in January I need to ring back for a refund what a bloody farce they owe me 9 days back plus now another month I came off the phone thinking why the hell did I pay another month but let's see if I get it back they also change £12 for late payments SO BE WARNED BE WARE Keep an eye on your account and DD they did try to set up mine again after I cancelled mine without me saying so
Reviewer
Sara
Location
Stoke on Trent hanley
Date
09/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since having this terrible broadband it had dun nothing but fail every day through out the day....call customer service and can't understand a word what they say...ive now had 5 men to come out to my home and fix the problem only to find it's not been fixed at all. Do not go with talk talk they havnt a clue what planet they are on ! Waste of my time
Reviewer
Helen
Location
Sandiacre
Date
08/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband I’ve ever had! Literally never works.
Reviewer
herbert moore
Location
Bridlington
Date
08/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very slow broadband speed next to useless
Reviewer
Mateusz
Location
London
Date
08/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible broadband provider.
I am actual customer for already 6 months.
Every month is problem with signal and internet is not working.
Customer service is very slow and not able to resolve the problem.
Better change operator because you will pay for service which is not working.
Reviewer
Amanda
Location
Date
08/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk have been awful from day one internet drops out constantly, told them this and they offered me an upgrade if I paid, I thought i had already paid for an upgrade when I moved to fibre optic. Called then again today as oddly enough speed tracker doesn’t work, the call cut me off and sent me a message saying if they don’t respond instantly get on with your day... shocking! I called them again to be told I can have a paid for upgrade again, I’m sure the technical team are just sales people. Contract ends in June so looks like they have permission to take my money and give a rubbish service.
Reviewer
Josephine
Location
Date
07/12/2018
Comments:
Terrible service! On the day the engineer was suppose to arrive they sent me a message that he will be there between 8.00-13.00. However no one turned up! They took the money 2 weeks before!! No apologies or anything... Ridiculous!!!!!!!!
Reviewer
James
Location
Edinburgh
Date
07/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible broadband. I would leave immediately but the fees to leave so so damn high.
The quality is unbelievably bad for this day and age. My internet drops several times a day.
In trying to sort out the above issue their customer service is also unhelpful and slow and have ultimately done nothing to fix it
Avoid. Save yourself.
Pay a little extra to get some broadband which actually does what it claims.
Reviewer
jem poulter
Location
canterbury
Date
07/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I absolutely concur with the other reviews that I have read. This company are total pants. A total waste of money, time and effort.
At its peak, despite paying for 'superfast fibre broadband' my download speed was5bps! NOT 5Mbps but 5 bps! I was getting 22,200 with AOL about 20 years ago! This is lamentable enough but the 'customer service' is, if conceivable, worse than this. I received 3 'very important' phonecalls over 18 months from people with an accent so strong and background noise so loud that it made conversation impossible. The phone line cut off on 4 occasions and eventually I just hung up so pointless was the exercise! They rang back but I didn't answer, there was no point I concluded. The issue was so 'important' that no-one rang again for over 6 months and I stupidly answered to go through exactly the same scenario again.
I have concluded that it's called TalkTalk because you have to do and say everything at least twice. Indescribable rubbish.
I have now changed as soon as the contract allowed me and look forward to watching a film with my daughter without the habitual buffering and to a mobile signal and bills that are what I agreed to.
TalkTalk is just a different way of spelling of abysmal really.
GO THERE ONLY IF YOU HAVE MONEY, TIME AND PATIENCE TO SQUANDER.
If there a no star option that's what I would have happily given.
Reviewer
Vladimir
Location
Date
06/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I terminated the contract with TALKTALK in June 2018. To be honest, I began to regret about it. My life with a new provider has become boring. During the last 4 months the Internet has never shut down. I miss so much the time when I was a customer of Talktalk, when every day several times I had the Internet disconnected, I endlessly overloaded the modem, called and wrote to Talktalk, spent many hours in chat. But Talktalk did not leave me, today, 4 months after the termination of the contract, Talktalk sent me a bill, I again owe them money. Moreover, without informing me, they independently activated Direct Debit and took my money. Phenomenal.
Reviewer
Ron
Location
Plymouth
Date
06/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A fortnight after Joining TalkTalk, and at least 20 hours on the phone I still did not have a working internet or access to my account. I had two visits from open reach both informing me the line was in tip top condition, and that the signal to noise ratio was badly wrong, in other word TalkTalk were restricting my internet, I even listened to one of the engineers telling them this.
I had no choice but to leave as I had no usable internet and it was unlikely they would resolve the problems caused by them. Over the last couple of months they have started demanding money for cancelling and moving to a supplier that instantly gave me internet. Now they are going to send this “dept” to a dept collector and were keen to tell me this would seriously affect my credit rating.
TallTalk are an evil company who will go to any lengths to make money and have no concern for the way they treat their customers, you have been warned!
Reviewer
Frans
Location
London
Date
05/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a bunch of crooks.
Internet contract was signed 15 August for set-up 21 August. Hub arrived timely but was not working. Spending hours and hours on the phone with TalkTalk, they decided to send me a new hub. Set up the new tool - again not working. Again spent hours and hours on the phone. Decided then to cancel all as TalkTalk has never been able to set up an internet connection. Cancelation was done by phone, SMS, Chat and letter. The two internet boxes were sent back to them.
What seems to be however perfectly working at TalkTalk is their billing department. They simply continue sending bills - and reminders!!! Even to a point that Moorcroft Debt Recovery has been involved. BTW, Moorcroft Debt Recovery should seriously think about their own reputation when working with such kind of crooks. MDRL, when called, were not able to elaborate any conditions under which I should pay, nor were they aware that I sent cancelations and the like. They are only there to recover money. Full Stop. They are not interested in the story behind.
Never ever in my life have I had this kind of experience with any service provider. They simply do not care about their customers. What a bunch of un-professional service providers.
Keep you hands off of TalkTalk. It is the best advise I can give.
Reviewer
NIGEL
Location
northern ireland
Date
05/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Total rubbish services have promise lots but can,t deliver ,have been with them a long time but no loyalty for their customers, Can do alot lot better ,would love to hear from head talk talk .
Reviewer
N
Location
Leicester
Date
05/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It is the worst broadband service ever, the dial up was much better than their broadband speed,the speed was supposed to be around 17Mbps but hardly you get 3Mbps and it not reliable at all,every time I had to reset the router, I called them so many times they fix it, the next day back to square one. my contract was £19 a month when I told them I am leaving they increased to £29.
Avoid at all cost especially the cheaper one, I cannot say anything about their fibre optic.
Reviewer
Rachel
Location
Midlands
Date
05/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service, we have had problems for a year now, works for 2 weeks then problems for 4 weeks and so on. We are an online retail company and had internet connection issues on black Friday causing us huge issues.
Talk talk have been less than helpful and wanted to charge a termination fee even though they are not providing the service! Terrible company, would not use again!
Reviewer
Jayne
Location
Kent
Date
04/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
Useless company. Ordered broadband, phone and tv. Could only receive basic Freeview channels when higher package was ordered. No amount of talking to them resolved the problem, every time I did I got the same response which was they would run checks. They couldn't find anything wrong but were happy to carry on charging me for the full tv service and refused to let me cancel. Had to cancel direct debit in the end.
Reviewer
Terrina
Location
Middlesbrough
Date
04/12/2018
Comments:
Worst company I have ever dealt with! I'm 8 months pregnant with no landline because talk talk are that incompetent they don't feel they have to provide a service even though u pay them! It's been one thing after another with them and that's if u can get through to them without them dropping the call. They are in no which way uk based so even when your emotional and in need of information you just get read out the scripts in front of them WHICH they read out 50 times before they actually do what they are saying! They have put a mark on my credit rating even though I've paid on time every month and haven't received a service for over 4 month. I've been trying for over a month to move my services to my new address but can't as firstly there was technical difficulties and now my order has been rejected!!!! A manager will ring me in a WEEKS time to explain why!!! I've just paid my bill yesterday. So turns out it was rejected because they forgot to ask me some information...so instead of ringing me n clearing it up straight away they cancel my order and then can't book me an engineer for the day I already had booked I have to wait a further 10 days for that....meaning that in the duration of my contract with talk talk I have received services for 5 month out of 12. Will not be letting this drop. I will take my matter as far as I can and I urge everyone else to do the same. This company is the biggest joke going....must be shut down I'd day
Reviewer
Tina
Location
Westmidlands
Date
04/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give these NO stars I would
STAY CLEAR OF TALK TALK they take money out your account when they feel like they want to, they took 2 months worth of bills then took a further 2 lots of £12.50 all in one month, there customer service is absolutely disgusting, vile intact they speak to you like crap, there broadband is shocking , I’m connected the seccond I walk out my living room it disconnected, only 2 items can be added at a time or nothing connects
You spend loads of money to be on hold for 30minutes to be answered and say we are closed when there not , £15 + for that phone call, there not helpful in the slightest
They are just liars and thieves, and to top it all of I finally leave to go with another company and they have the cheek to send a letter saying I have to pay a £60 leaving fee , well up yours talk talk you ain’t getting a penny of me, you need to be shut down completely
AVIOD THEM , DONT WASTE YOUR MONEY
YOU MAYSWELL FLUSH YOUR MONEY DOWN THE TIOLET
Reviewer
kayliegh
Location
dukinfield
Date
04/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the worst broadband company ever they take money out of your account when you have already payed the bills they have took £150.00 out of my account with out asking when ive already payed the £125.00 that I had to pay it is december and I am now behind with all my monthly bills not including the fact its christmas in a couple weeks when I do not owe this money. Nobody on the phone can speak full english this company is dog **** do not go with them!!!!!!!!!!!!
Reviewer
Jamie
Location
Manchester
Date
04/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SCAM ARTISTS! WORST COMPANY EVER TO HAVE EXISTED! AVOID LIKE THE PLAGUE! I have never experienced such a money grabbing company that has absolutely no regard for human decency or even the most basic customer serivce or even your legal rights. I have absolutely no idea how on earth they have not been taken to court or gone bankrupt. I dont even know where to begin, I have had two run ins with the company, the second was unwittingly after they brought out the company tiscali. The first time they renewed by contract despite me telling them not to, despite not even providing me with internet but insisting I pay for internet and fee's for a property i no longer lived in and for a contract I 100% did not renew and actively told them not to renew it. The second time was even worse! They over charged me by £100+ consecutively for 3 or 4 months for my internet contract (which was orignially with tiscali and they took over and didnt tell me) for phone calls! I DIDNT EVEN HAVE A LANDLINE PHONE IN THE FLAT! I told them that these calls were not me and asked for my money back, they refused, they said it could be a crossed line which wasnt their problem, I said I will not pay for someone else's phone calls, they said they did their own checks on their computer and had decided there was no crossed line - i begged them to check this in person or visit my flat to investigate as I dont even have a landline phone and they told that someone must be breaking in to my house to make phone calls on a landline phone i didnt have and then leaving and locking the door behind them before i got back from work! WHAT THE HELL!?!?! PLEASE PLEASE NEVER USE THIS COMPANY! HOW THEY ARE STILL ALLOWED TO DO "BUSINESS" IS BEYOND ME! THEY ARE SCAM ARTISTS WITH THE WORST CUSTOMER SERVICE IN THE WORLD!
Reviewer
Garen Melikyan
Location
London
Date
03/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is was the worst ever service I have received ever from anyone not only telecom but any service company.
The connection was bad, cancelation was impossible and when I moved they just stopped the service and kept charging me. Stay away...
Reviewer
Paul Stewart
Location
Lancashire
Date
03/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company and disgusting customer service ! I am unhappy with the service wished to cancel they wouldn't let me and we're going to charge me 233 pounds to leave after I had been with them for 2 years . I went with another Internet provider yet they were still billing me monthly even though the Internet line with them was cut now I had changed providers. Wouldn't reccomend customer service is appalling they don't care about their customers they just want money and all the hidden fees that come with it ! Awful
Reviewer
Arpad
Location
Cambridgeshire, uk
Date
02/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I’ve joined talktalk, with their fastes broadband on 15th of november 2018. From the very first day, the internet speed I was getting 40-54Mbps was way below the minimum guaranteed 66.6Mbps. As every broadband provider, talktalk says that the first 7 days, the internet gets stabilised and the speed settles, however after 2 weeks, i was still getting 54Mbps and below. I’ve contacted talktalk several times, they’ve sent out an openreach engineer, who looked to the settings, line quality and identified that nothing is wrong with my line and setup, just talktalk is not providing the promised speed.
Today, 2.12.2018 I’ve contacted talktalk, that I’m not happy with the service they provide, and as they have the “Great Connection Guarantee” i’m still in the cool down period to freely cancel my broadband with talktalk. After requesting the cancellation on their online chat, my internet stopped working for 15 mins, and i got disconnected from the chat, after which I’ve received an email from talktalk, that i need to pay £359 as for early cancellation fee. (Still inside they great connection guarantee cool down period).
Also just to mention, that when I opted to go with talktalk as my broadband provider, I've signed a contract for £26/month. Without any notification from talktalk, they raised my monthly bill to £28/month, this way my first bill ended up being £29.9 (£1.9 was the fee, that they took over my service from ee 1 day before my service month started)
Conclusion: talktalk offers are just an illusion, they have a lot hidden costs which they forgot to mention and also their “super fast service” is terrible.
Reviewer
Russell
Location
Epping
Date
02/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service in England. During the contract, they raise the price. Also I bought from them for the better speed Faster Fibre, but never get it. They sent to me Opensearch engineer and he found cable damage, reported to Talktalk but company nothing to did, just carry on charge extra money, I three days chatted to them and they said me: "We provide to you Faster Fibre and we will not return money to you." Maaad!
Yesterday was frequent breakages of the connection and I contact to them again. (I played poker online and lost some money, not too much, but it is unpleasant) They offer me to send engineer for inspection again, but I have to pay for that 65 pound charge. I was indignant, began to explain the situation as a whole, but he just closed the chat. Now my internet connection speed 8.01 Mbps Thanks TalkTalk!
Reviewer
John maguire
Location
glasgow
Date
02/12/2018
Comments:
On Friday my broadband did not work and all I have been told is lies fist they told me there was a problem outside and a engineer was dealing with it.then they told me the problem was with the exchange and it would take up to 72 hrs to fix it by Monday contacted them on Saturday to find out why it would take so long to fix it again they told me an engineer was working on it.finaly called talk talk today who are now telling me that a engineer has now been booked for Tuesday when i then asked them about the engineer who was dealing witb it tbey told me they dont have engineers who work on weekends so everything they have told me about engineers working on the fault is a lie.talk talk could not care less about there customers I spoke to someone who works for bt open reach who told me that talk talk are only interested in saving money because bringing in engineers after 10pm or weekends cost them more money paying overtime to there engineer.so they string you along profit comes before customers stay away from this company. Talk talk came up top of the list worst home broadband provider more complaints
Reviewer
Kathryn
Location
Hyde
Date
02/12/2018
Comments:
Absolute joke. They can not produce what other companies can. I went to them solely because they could give me cheaper prices. Well, it shows for itself why it’s so cheap. Problems with connection from a couple of months in, internet speeds didnt exist, tv box stopped working in full twice and that is the problem I’m fighting with now. On my way to find a new provider. I’ve had it!!!
Reviewer
Mandy
Location
Dudley
Date
02/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have issues with my internet report to talk talk keep on saying I should remove faceplate by myself to run some checks and told them I can’t do that need to send someone out to have look at the problem .my son can’t even using the laptop cause the internet keep on saying loading very disappointed with talk talk
Reviewer
Frustrated user
Location
North Wales
Date
01/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please do not sign up to this poor service I can’t wait till the contract end date. Why can these Companies promise a service they can’t provide come on OFCOM earn your fees.
Reviewer
Leah
Location
Leeds
Date
01/12/2018
Comments:
I am making a massive complaint about your talk talk company they are bang out of order I pay my bill on time every month and I’m a new customer and the way my and my partner has been spoken to for the past 2days on the phone is bang out of order with attitude we have been given and been refusing to speak to the manger and have been threading to hang up on the phone number of times and the when my Leah speak to the agance speaks to me he changed and gave me attitude towards a female but not a male and when we got through to the manger she hung up and refused to sort this complaint I’m so so angery with this situation as my and my partners phone bills has gone over so we have to pay more money on bills and get spoken to rubbish by three people on the operation teams and I’m paying every month to be spoken like that this is bang out of order and I want to take this further !!!!!!!! This is my complaint to talk talk as I am disgusted by the way we’ve been treated
Reviewer
Sunny
Location
Isle of wight
Date
01/12/2018
Comments:
Your service is terrible. I've been on phone to one of your team for about 2 hours in total, just trying to place an order for broadband. Sales team can't sell me one cos my order a month ago was 'rejected' apparantly, even though I had no email or new anything about this. And apparantly the cancellation hasn't gone through so can't order a new one. But the cancellation team new nothing if this cancellation. I was put on hold about 10 times. 2 people just put the phone down on me and the complaint department was apparantly "closed" when I wanted to put in a complaint. Awful service!
Reviewer
Kirstie
Location
Essex
Date
30/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not go with talk talk. It has been 3 months of problems with them, even tho 2 engineers have told them what the problem is. they have yet to fix it and I've spent up to 3 hours at a time on calls going around in circles because all thru do is follow a script. It take 30/40 mins just for them to read and re read you notes on your account that you already know about for no reason.
I'm absolutely done with company and am changing to another hopefully will have a better experience
Reviewer
Kaitlin Lever
Location
London
Date
30/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If there was an option to put 0/5 stars I would have done that across the board. This has been the worst experience I have had with any company. I spoke to them on the phone for hours and hours over the course of 6 months to cancel my WiFi that never worked in the first place, hence why I cancelled within a week of installation... absolutely ridiculous. I am still receiving emails of late bills and letters from a debt collection company because people at talktalk don’t know how to do their job. It’s not their fault I feel sorry for them for working for such a rubbish company.
Reviewer
Paul
Location
Beckenham
Date
30/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer experience I've had in a long time.
Someone took over our line without authorisation, so our Internet with BT was taken over by talk talk.
When I call talk talk about it, they can't do anything or give me any details because I can't get past the idiots in customer services. Foreign based call centre with poor english skills, none of the operators could understand the problem. None would pass me to a manager.
Reviewer
STEVEN
Location
Northants
Date
30/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would not use this crowd if it they were the only broadband/telephone provider, overseas telephone helpline, the usual hard to understand foreign person on the other end, do not ring you back when they say they will, I use Sky UK based helpline. do what they say they will. Says it all!
Reviewer
Pete
Location
Warrington
Date
30/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are the worst provider ever - if i could give them zero stars then i would do so. Broadband speed has been slower than carrier pigeon and very unreliable. Continually crashes and rubbish customer services - outstanding complaint that does not get resolved; letters of complaint not responded to; phone calls cut-off during complaints and service not provided as per contract. DO NOT USE
Reviewer
Vladimir
Location
Buckinghamshire
Date
30/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was a Talktalk customer for 4 years. The last 6 months it was a real nightmare. Internet dropped every day, several times every day. I wrote many complaints, spent many hours in online chat, but everything was useless. Then I demanded compensation. Can you imagine what Talktalk offered me? a £5 goodwill gesture!!! I paid £150, did not receive service, had to spend about 20 hours trying to fix Internet. They did nothing and offered me a £5 goodwill gesture! Sadistic bullying! Usually reviews on this site help to improve the service of companies. But not in the case of Talktalk. I specially looked for information about Talktalk and found that poor service and bullying are the main characteristics of Talktalk since 2009. TalkTalk were even fined £750,000 for "dishonest and misleading" sales practices following an Ofcom investigation.
Since Talktalk ignores all our complaints, does nothing to improve the service, I think we, the customers, who received all this terrible service and numerous bullying, should set themselves the goal of getting Talktalk out of the market.
To do this, we must describe in detail and objectively all the cases of the disgusting service of Talktalk, put the likes of other similar feedbacks, share experiences when it was possible to obtain compensation or successfully leave Talktalk. I hope that we will be able to attract the attention of the Ofcom to prohibit the activities of Talktalk.
Reviewer
Anonymous
Location
Anonymous
Date
29/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I have ever dealt with! Engineer booked to come to my home on the 29/11/2018 and my services to be active by midnight, engineer never turned up. I rang him to be told he didn’t have the job and to call someone else, I then speaks to the person who is suppose to be here, to be told he’s now out of town so it’s tough luck!!!
I rings talk talk and not once did I get to speak to someone I could actually understand propley! I kept been put on hold every 2 minutes.
Then then text me, and after explaining the issue a further million times, they still haven’t come to a resolution!
I woke advise anyone to NOT USE TALK TALK, unless you like been pissed about, and wasting valuable days waiting in for engineers who do not actually turn up!
I will be cancelling my contract with immediate effect!!
Reviewer
Natalie
Location
Whiteley
Date
29/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ABSOLUTE JOKE OF A COMPANY! Been waiting nearly 2 months for WiFi to come through! Booked for an engineer to come out at the beginning of October, who didn’t show up! Phoned talk talk to ask why this had happened and there response was that they had cancelled our contract without informing us! During this 2 month period they had cancelled our contract TWICE without letting us know why. I then phoned them asking why they cancelled and no one could give a reason why. All they did was read out the email that I had apparently received from them instead of answering my countless questions! Then tried setting up a contract with them for the third time (third time lucky and all that) all went through fine, the guy in the phone reassured us that the shimmer would be out on time and that there would be no Moreno problems with them. LIES!!! As some self reassurance, thought I would call talk talk to make sure the delivery was coming out today, for them to them tell me that there is some ‘open activity’ that is still yet to be completed before they can send an engineer out! It’s highly frustrating that I have had to be the one to phone them to actually find out anything instead of them contacting us! The worst customer service I have come across, a very unapologetic team who seem like they don’t know what they are talking about! Definitely going to cancel my order with them now! would not recommend them to anybody! Absolutely shocking!!
Reviewer
Jisha
Location
Watford
Date
28/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Wouldn’t recommend. I have contacted them for disabling my land line, they have restricted my broadband as well. I had to call them several times to get my broadband connection back. Finally they have enabled my landline as well without my consent. You are not served for what we ask. Customer service is too bad.
Reviewer
Gill
Location
Chester
Date
28/11/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I've had numerous run-ins with TT, spending many fruitless hours repeating myself on the phone most evenings for weeks on end. This was mainly over being billed monthly for a TV package which I turned down and sent back straight away on receipt. Then my internet was intermittently cutting out or at crawling speed, so when I complained about it, I did most of the repetitive work by text, to allow me to spend some time in the day actually doing some work. Overall, I spent over 10 hours texting and phoning on this around June/ July 2018, resulting in 3 engineer visits. The first said he was the wrong engineer and I needed a BB engineer: the second said he didn't know why he'd been called in as he didn't have his tools with him. I had to rearrange my day on each occasion to accept all 3 visits. The 3rd one was a very competent and effective guy who disappeared down one of the local BT holes and changed my BB over to a different bundle of wires. The speed improved markedly - for a while, it still drops at some point during most days ( I work from home a lot). This complaint took 27 days to "resolve", even though they kept sending me texts to say they had closed it as it had been resolved, even before they sent any "Engineer" out. I had threatened to leave TT as they had breached their contract with me by not providing a service and I had incurred £20 of mobile data charges tethering my phone with Giffgaff meanwhile just so I could use the internet. As a "gesture of goodwill", they said they would waive the following months' charges and not bill me for the engineer. Guess whet? - I got billed for both! They give themselves 28 days to rectify faults before you can leave them without huge penalty charges. Sadly, my contract had 18 months to run, so exit charges would have been huge. Recently I had a letter from them informing me that I had not paid a mobile bill and threatening to cut me off, bad credit rating and bailiffs. Turned out that they had reneged on their package deal of BB + phone and failed to email me they were now charging extra for the phone SIM. (I haven't been able to find a copy of the email, although I haven't deleted any of their comms) and they had started billing me monthly. Since I didn't know (and hadn't agreed to it, other than occasionally using the "free" SIM on the phone to ring my other phone to keep the number "live" and the calls were free anyway, this came as a nasty surprise. They refused to waive this fee, and were completely unapologetic. I am done with them as soon as my contract expires. I will go with my mobile provider - it's cheaper and the BB is quicker and more reliable. I wouldn't recommend them to my worst enemies! They are not really cheap when you factor in the hassle, incorrect bills and unreliability.
Reviewer
Dave
Location
NorthEast
Date
28/11/2018
Comments:
Things stated off fine but after a few months the dropouts started until it became so bad I phoned customer services. The worst service I've encountered, passed from one department to the other, all trying to blame my equipment. They even sent an engineer to check my gear for the cause of the problem, but all was ok.
Have terminated my contract at no cost thank heavens and am in the process of changing my ISP.
The worst provider I've ever encountered. Stay well away.
Reviewer
Sue
Location
Sunderland
Date
28/11/2018
Comments:
Worst company I have ever dealt with.
Broadband speed atrocious. ....connecting to an operator almost impossible. .... totally not worth the time or money spent on hoping to get a good deal. In the end returned to my previous provider who I now realise are an amazing company. Would definitely not recommend. ....
Reviewer
Wiktoria Balinska
Location
Northampton
Date
28/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waiting 3 weeks for the engineer to come and finish setting up the WiFi. The costumer service is horrible they can’t solve anything and keep putting you on hold every 2 minutes.
Reviewer
pete
Location
stockport
Date
28/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Talktalk nearly 2 years. I have never been given the speed I was promised. I have an intermittent issue for the last few months where the line drops out for anywhere between 2 minutes and 1 hour.
Over 2 months later, 4 engineer visits later and approximately 20 hours spent on the phone later it has actually got worse following the last engineer visit. I have also only just found out they have added £2 to my bill from this month going forward to include for call divert on my landline and I don't even use it and was NOT notified of this extra charge in any letters. I bet this will be a surprise for many customer. Also I requested a copy of all the engineer reports and talktalk have refused to give them to me. I will be taking my issue up with CISAS as my internet is still dropping out.
Reviewer
Jimmy
Location
West London
Date
28/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrific customer service I have honestly never experienced the like. Could not be more dissatisfied. DO NOT USE.
Reviewer
Nicola
Location
Uk
Date
28/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst speeds
Worst customer service
Excessive leaving fees
Un helpful customer service that ise names like gemaimgaye!
Lucky to have 2 devices on with the internet
Just to name a few!
Reviewer
Rachel
Location
Somerset
Date
27/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ABSOLUTE TRASH!!!
1 star given but they do not deserve that
Worst decision ever - have spent over a month trying to resolve an issue with this company due to services never actually being set up and them being more than happy to bill me for them - absolute JOKE!
If you receive a call from them trying to tempt you into joining them... my advice STEER CLEAR!!
The worst customer service I have ever experienced
Reviewer
Richard Earl
Location
Alton
Date
27/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Would give 0 stars if possible. Broadband intermittent at best. Unable to watch tv continuously. No tv for 1week, broadband failed. Cancelled contract. Customer services do not speak English. Open reach engineer turns up, puts card through door, but doesn't knock or ring door bell. Why do we still have a monopoly in 2018 ? Complained to CS who advised they wouldn't charge, I wouldn't have paid anyway. You have been warned...do not use...
Reviewer
Richard
Location
Manchester
Date
27/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Attempted to upgrade my otherwise decent package for a black friday deal. After five days of nothing happening, I asked what was going on. I was then told by one person that the order had been 'partially' cancelled. The next person told me that the upgrade had taken place days ago, despite there being no difference in service. In then took two hours to rollback the order so as to be able to go with a different provider. Dreadful customer service.
Reviewer
Narcis
Location
Southampton
Date
27/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ve moved from virgin media where the internet was perfect to talk talk.
it’s impossible to watch even a 2 minutes video because the signal is dropping all the time.
The worst ever ,doesn’t deserve even one star as a rated.
Plus the last time when i ve tried to talk with them i ve lost about one hour on the phone and nothing has changed after that.
And their number its not even free to call them .
Thanks
Reviewer
Jim
Location
Date
27/11/2018
Comments:
Shocking customer service. Defer rather than problem solve. Strongly recommend to pay s few extra pounds for another service.
Reviewer
Irate Watts
Location
Leeds
Date
27/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
They charged for an engineer when I had been told that i would not be. Despite raising 3 appeals giving name, time and date of the call, I was still charged after a full investigation. ...
Then the phone became intermittent, and the broadband kept switching off....
Thieves - don't trust them!
Reviewer
Chloe
Location
Kent
Date
26/11/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
When the broadband works - it’s fine. Quite often cuts out though. Customer services are one of the worst I’ve come across. Unhelpful, hard to understand over the phone, and will try every trick to keep you. I moved house and they renewed my contract for another year!! Diabolical service. Would not recommend!
Reviewer
R.W.Jurowski
Location
Newcastle
Date
26/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Be it on your own head if you use this Company. Totally failed to transfer me from Sky to Talk Talk. Totally failed to notify SKY about the change over. Advised use of a power adapter even though engineer could only elicit a signal that was one tenth of advertised promise. I cancelled agreement. Now hounding me for further payments (I cancelled my direct debit).
Will not answer questions and will not elevate complaints to a superior manager. DO NOT USE !!!
Reviewer
Claire
Location
Hampshire
Date
26/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke of a company. Appalling customer service. Unusable broadband services, hardly ever actually had working WiFi. Tried cancelling service in July, didn't get done still not done now in November and they're trying to charge me £80 for the privelage even though I haven't been using their services since July and it should have been cancelled then. Absolute joke. Avoid at all costs!!!
Reviewer
Ian Gordon
Location
London
Date
25/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service ever. If I could rescind of contract I would do so. My advice is keep away from this unprofessional company
Reviewer
Martyn
Location
Blackpool
Date
25/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved to talk talk recently from virgin based solely on price.
Speed is terribly slow and constantly dropping out altogether.
Took a day off work loosing a days pay to be in for the engineer (with the threat from talk talk of £55 charge if not home) only to be told at 13.15pm after calling to ask where the engineer was to be told he'd been cancelled by talk talk.
So one month into the contract I would advise anyone else to stay well clear. Terrible speed, signal dropping out altogether, useless customer service (foreign) , and liars costing me a days pay.
Reviewer
Sean
Location
Coventry
Date
25/11/2018
Comments:
DO not touch! Worst service I have ever received pushing the date back over 4 weeks and then refusing to let me know escalate a complete- ABSOLUTELY rediculas
Reviewer
Tyler
Location
Greater Manchester
Date
24/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Crap latency, always extremely slow and unreliable with terrible customer service
Reviewer
Daood
Location
England
Date
24/11/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
After having this broadband for 3 years plus, I think it's safe to say that you get worse than what you pay for. When we first bought the internet, it was normal and reliable at most times, but then it began to drop in speed and would begin to cut off from time to time. These problems got more serious to the point where the broadband was unusable for 2 months. Out of this we upgraded to fibre hoping that problem would go away in doing so (and because we got a discount on it because of the 2 month internet problem that was on their side). But around a week in the internet speed began to slowly degrade and would downright go down to the point of not even being able to connect to the actual router itself. These sudden drops became more frequent to the point that we've all now decided to get a new internet provider. Now we're just waiting for the contract to expire so we can finally get a proper broadband provider. Hope this helps any future customers know what they're paying for.
Reviewer
Vladimir
Location
Buckinghamshire
Date
24/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was a Talktalk customer for 4 years. The last 6 months it was a real nightmare. Internet dropped every day, several times every day. I wrote many complaints, spent many hours in online chat, but everything was useless. Then I demanded compensation. Can you imagine what Talktalk offered me? a £5 goodwill gesture!!! I paid £150, did not receive service, had to spend about 20 hours trying to fix Internet. They did nothing and offered me a £5 goodwill gesture! Sadistic bullying! Usually reviews on this site help to improve the service of companies. But not in the case of Talktalk. I specially looked for information about Talktalk and found that poor service and bullying are the main characteristics of Talktalk since 2009. TalkTalk were even fined £750,000 for "dishonest and misleading" sales practices following an Ofcom investigation.
Since Talktalk ignores all our complaints, does nothing to improve the service, I think we, the customers, who received all this terrible service and numerous bullying, should set themselves the goal of getting Talktalk out of the market.
To do this, we must describe in detail and objectively all the cases of the disgusting service of Talktalk, put the likes of other similar feedbacks, share experiences when it was possible to obtain compensation or successfully leave Talktalk. I hope that we will be able to attract the attention of the Ofcom to prohibit the activities of Talktalk.
Reviewer
Robertas
Location
Non U.S.A.
Date
24/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I received bill for phone number which I'm not own since 15/03/2017. I'm trying to find out about it, but not able, because online chat can't check my details, over the phone can not pass further where need to type in phone number, they says don't understand. To get in touch with manager no chance, agents online don't now how. Who can help, three days now trying to sort out bill but no luck. Looks like chat agents don't understand English. Worst service ever had. Stay away from company without any management.
Reviewer
Tanya
Location
Date
24/11/2018
Comments:
I honestly don't know where to begin with my review, other then saying Talktalk are beyond the worst company I have ever had the misfortune to deal with. They let a man who was imprisoned for stalking me change my router name to I was a slapper, then without my permission continued my contract when it ended and over charged me, when I was previously paying £45 for the standard package, they put it up to £79 a month. They also have called me by the name of Tina on more then one occasion, leave me on hold for hours then cut me off, and I cannot seem to get through to the correct department to cancel this terrible part time working service I pay over the odds for. My review is DO NOT USE THIS COMPANY!!!
Reviewer
Biff
Location
Hampshire
Date
23/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Truly dreadful customer service; Kept me on the line for ages and no help whatsoever, in renewing a contract. Avoid at all costs. I will never use them again.
Reviewer
Johnnie
Location
Norfolk
Date
23/11/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Avoid at all cost. The worst customer service I have incountered. They won't listen to what you say. They will keep You on the phone for hours. Then if you can get them to send an engineer they want to charge you to fix there system. Just a joke.
Reviewer
Victoria Sinclair
Location
Kenton
Date
22/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm absolutely disgusted in talk talk's customer service team, I have recently moved home and was told to wait in from 8am till 1pm for an engineer coming out to activate my talk talk broadband but nobody showed up and not one member of staff had the decency to actually ring me up and tell me nobody was coming in the first place because the line in my area isn't even working! But to find this information out I had to wait 2 days and be transferred to this person then that person and put on hold numerous occasions, and I still haven't even got an engineer appointment because the problem still hasn't been fixed a week later! I would deffinitely not recommend talk talk to anybody, and now that I want to cancel my contract they are having technical issues with their systems.. absolute joke!!
Reviewer
Joanne
Location
Surrey
Date
22/11/2018
Comments:
There's just no point even trying. I am trying to cancel my contract that I started yesterday after reading reviews on here. If you mention cancelling on the phone options you simply never get through. I said I wanted to upgrade just so I could get through to a person and as soon as I said I wanted to cancel she said she would transfer me. I'm currently on hold and I doubt I will ever get put through. They seem to make it impossible for you to cancel and you can only do it via telephone. When you call you need the home number.
Reviewer
Arsiola Rogozi
Location
Gateshead
Date
22/11/2018
Ratings
Satisfaction
1.00 stars
Comments:
The worst service i have ever received and deceiful.If they see you english is not good they think that people are stupid .
Reviewer
Dan
Location
Lincolnshire
Date
21/11/2018
Ratings
Speed
2.00 stars
Comments:
I've had broadband with talk talk for about 2 months now and it's forever dropping out of connection. Customer service always tries to fob you off. Overall the worst broadband provider I've had. Would not recommend to anyone
Reviewer
Fateha Miah
Location
Birmingham
Date
21/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with TalkTalk for years now and the service is terrible.
I've had constant Phone line issues as well as rubbish broadband.
My kids come home from school and can't even connect to the internet to complete their homework at times.
Nearly every time I've called Customer Service I've been treated poorly with their workers either showing me attitude or making it seem as if I do not know what I am trying to explain to them.
Would recommend to stay away from them. Am looking to find new, more reliable provider.
Reviewer
Dan
Location
Edinburgh
Date
21/11/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Talktalk can be good but every time there is an issue with your Broadband they say it's a problem in your house! I paid extra for their fasted Broadband and get what I was paying for at the lower rate?
Not too happy about this and changing would be a nightmare!!
Reviewer
jane o'grady
Location
london
Date
21/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
If I could give minus points, I would. The service is unspeakably appalling. I have been unable to receive or send emails for almost 4 weeks, and get a succession of 'managers' on the phone, each of whom tells me that they're 'working on' the issue, which is clearly never going to be resolved.
Reviewer
Laura
Location
Lincolnshire
Date
21/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having recently opted to join TalkTalk, I was extremely underwhelmed and very disappointed.
The ‘go live’ date never happened and having spent over 2 hours on the telephone, to very unhelpful customer service assistants & being given the runaround, nothing was resolved. I cancelled my contract with immediate effect.
TalkTalk is the most inadequate and substandard company that I have ever had the misfortune to deal with and be a part of.
I would encourage others to avoid at all costs.
Reviewer
davebellend
Location
Leeds
Date
21/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is a disgusting company. I took out broadband in good faith and as part of the contract, there is a 'minimum download speed' which is set pretty low anyway (mine was 1.2mbps). After a couple of weeks monitoring and testing it was clear that the speed was always below this minimum speed. I spoke to TalkTalk multiple times both on the phone and on live chat with the hope they would resolve. All they EVER did was 'update the router' even though i asked for an engineer multiple times. seeing as though they never reached the minimum speed and didn't ever fix or improve it over several months, i was well within my rights to cancel at no cost.
However... Talktalk firstly said i couldn't leave (lies). Then when i didn't agree to their early cancellation fee they said they couldn't end the contract. They keep sending me more bills and now have sent it to a debt recovery agent even though i sent their router back when i originally tried to leave. Absolutely disgusting the only way i could have left is by agreeing to their leaving fee which i didn't owe. They don't even adhere to their OWN CONTRACT!!!
Absolute disgrace
Reviewer
Peter
Location
Southport
Date
20/11/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I signed up with Talktalk in January 2015 and can honestly say I never had a problem with them. On 3 occasions the line/broadband went down (2 of these caused by BT Openreach) each time the faults were dealt with fairly quickly. Now the price is going up at the end of my contract, so I am looking to get a new provider with a faster speed. However, having read reviews on other providers I may just stay where I am. (If it aint broke then don't fix it)
Reviewer
Leah Lupasco
Location
Birmingham
Date
20/11/2018
Comments:
I have never ever received such poor customer service and I would strongly reccomend everyone to avoid this service!!i contacted talk talk on the 6.11.2018 to set up broadband/tv as I was moving into a property on the 16.11.2018 (10 days in advance) I was on the phone to them the first time for 1 hour just setting up my details etc which I’m okay with as I knew (assumed)by the end of it I would have a package.i explained to them that I was not moving in until the 16th and they would need to send the equipment to another address or make sure it wasn’t sent out until the move in date-i was told it’s okay they would put a card under the door to tell me where it has gone (bare in mine I had no access to the house and couldn’t retrieve a care)they told me that was no problem they’d put me through to customer services to arrange delivery.After holding for a further 20 minutes I was put through to customer services who told me the order was not yet on the system so they couldn’t do anything to help despite the fact I had received an order confirmation whilst on the phone to the man arranging my package with all my details engineer appointment etc yet they still couldn’t trace it ?they said to call back in 24 hours and this would be resolved-the next day I tried to call back as I was asked and the number I was given required a landline number to go forward and get to the correct department which of course I did not have !!!i eventually spoke to somebody spending another hour on the phone and was still no quicker getting anything resolved-I spoke to a manager who was no help I was told I’d receive a call back & the next day I received a text message telling me they’d tried to get in touch which was complete lies as I had no missed calls!!!this went on and on with the same story of not finding my order,I then finally recieved a call yesterday (19.11.2018)2 weeks after my initial call telling me they STILL haven’t found anything and we’re no closer to resolving my problem despite me sending them a copy of my confirmation-at that point I told them to cancel the whole thing -I am now without internet and have to wait 2 more weeks for my new provider to connect our internet-I spent 5 hours in total on the phone to them and never got a resolution !!!they never offered to simply reprocess my order and we’re very unhelpful-Please avoid !!!!
Reviewer
Nikola
Location
WEST YORKSHIRE
Date
20/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service, connection. Rude staff!. I wish I had read reviews before signing up.
Reviewer
Haroon
Location
Bradford
Date
20/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have been with talktalk for years and its just gone down hill the past year or two. Overall the company is terrible.
I have had issues with my broadband and having problem with internet or connection issues which were highlighted when I was on the phone to them for hours... talk talk were refusing to acknowledge that the issue was on there end even when all testing points to it being one of their servers causing this.
They are offering me absolutely no recourse for losing my internet just some money back rather then giving me better quality internet?, I cannot leave as i'm still in contract, they won't fix anything just charge me more for a new router and still the same internet issues. Would advice to stay away! TalkTalk is not worth the money and hassle to even receive 10mps
Reviewer
AN Other
Location
Bristol
Date
19/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unfortunately a star rating is required
Please put a negative x5 in front
I agreed to Talktalk broadband because of the price .
Had messages re installation and 3 times attempted to change this (over an hour getting nowhere) the final attempt resulted in me cancelling the order.
South African call centre don’t help as the talk time delay
I have better calls on my Skype.
Call handlers making things very difficult as is the TalkTalk website.
Stay well away from TalkTalk
Reviewer
Stan
Location
London
Date
19/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
This company is the absolute pits. All their customers should go find another IP. I've been with them for years and at last renewal was persuaded to stay. It was a big mistake and now I've dumped them. TALKTALK is horribly unreliable. And it happens regularly and for long periods. They have no interest in looking after their customers. Do yourself a favour and avoid them at all cost!!!!!
Reviewer
Jason Reid
Location
Fylde Coast
Date
18/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Advised to move to fibre, on go live date no internet now ten days later still no internet, hours on phone and online tech support which is less than useless. Ended up switching supplier. Will never use them again.
Reviewer
peter
Location
ipswich
Date
18/11/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I am leaving a review for talk talk due to my experience with talktalk homesafe. my stepdad recently had issues accessing a lot of legit websites due to homesafe. it turns out it had been turned on without his knowledge and he had not authorised it. the process to actually turn homesafe off is also very convoluted and left my stepdad very frustrated. why are talktalk adding security measures without asking for consent?
Reviewer
Tina
Location
Bury St Edmunds
Date
16/11/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Don't bother trying to get anything resolved when there is a problem as you get passed from one person to another. Nothing for loyalty as they slyly take things from you. Time to look for another providor.
Reviewer
EGS
Location
fife
Date
16/11/2018
Ratings
Customer Service
2.00 stars
Comments:
I have standard wifi from talktalk, not fibre, and can say the service is dreadful. it may be a cheap rate but it is not worth it. I regularly have no access to the internet and have spent over 3 hours on the phone with talk talk this week trying to sort out problems. DO NOT GO WITH THIS SERVICE.
Reviewer
Isiaih Alabi
Location
United Kingdom
Date
16/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Unless you enjoy having your bill increased without any notice, slow broadband speed and having your internet go down randomly for weeks on end, do not EVER use Talktalk. If you just want a cheap broadband provider, use PLusnet as they are much more reliable in terms of internet speed and customer service.
Reviewer
Daniel
Location
Londonderry
Date
16/11/2018
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Overall a terrible company. Been with them for a year without any overwhelming issues (Minor downtime, occasional disconnects).
However recently. I have had over double the ping to certain games and talk talk are refusing to acknowledge that the issue is on there end even when all testing points to it being one of their servers causing this.
They are offering me absolutely no recourse for losing the main reason I have internet, I cannot leave as i'm still in contract, they won't fix anything. So i'm stuck with this terrible company until the contract runs out upon which i will be leaving them the very day it does.
Reviewer
malcolm
Location
Durham
Date
15/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
let down by BT engineers,missed appointments then tried to blame / charge me, poor coordination, 1.5mbps broadband speed,
hopeless call centres, reading off scripts and cant answer questions, I thought Virgin were bad!!
Reviewer
m.zafran
Location
Birmingham
Date
15/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hi, please don,t get talk talk any service they got really bad customer service they mix my phone line to other people line I been telling them to fix my problem still telling me tomorrow since I got line with talk talk all the time HV to tell some time phone line don,t work and some time broad band does,t work really fedup.
Reviewer
Nawzad
Location
Gateshead
Date
15/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst internet provider in the whole world. The customers services hold you on line for hours and don't listen to you and then asked to cancel my account they said you have comment and if you cancel it you would be charge £150. I am counting days till my contract finish never renew it and never recommend it.
Reviewer
Kacper Zek
Location
Date
14/11/2018
Comments:
Absolute disaster, called them multiple times and they told be it will be better but it ******* is not. Low downloading and uploading speed, really high ping constantly jumping over 100, disgusting.
Reviewer
Rob
Location
Nottinghamshire
Date
14/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Worst service ever! They gave us a time slot of between 8am and 1pm for the engineer to come and fit the broadband, so I had to take the morning off work. At 12:55pm, I had a call saying they would arrive at 2:30pm and was this ok, to which I said no but I clearly don’t have a choice. They then turned up at 3:59pm (I had called within this time and they kept saying they would be here in 5 minuets)! I called Talktalk to complain and say that I had, had to take an extra half days holiday, and we would need compensating for this. I called 3 times and it asked for a home telephone number which I didn’t have as I was setting up broadband and the engineer wasen’t here. I then altered the live chat which didn’t even get a response. I then called the sales number and it said it didn’t understand what I was asking for so to text... I was then texting someone who I asked to call me at 5pm and they said ‘Alright’. Guess what? No call! So I called again and again and eventually got through to someone at 7:30pm, this woman Hope then told me that her system was down and to try again within 3 hours (which made no sense), so I asked to speak with a manger - she eventually passed me through to Miko who funnily enough had working systems! I explained the issue at hand and she went off to see what she could offer me and came back with an offer of ..... £5!!!!! To which I couldn’t contain my laughter and asked to cancel my account. The cancellation team had all gone home for the night so Miko kindly said they would call me! 24 hours later nothing. So I called again 3 time each time whilst being transferred to the cancellation team I got cut off with no phone call back so had to explain myself everytime. I then got offered £10, which I quickly assured them would not suffice and I wanted to cancel with immediate effect.
Reviewer
David FLEMING
Location
Scotland
Date
14/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
TERRIBLE My phone tine went down and I contacted and told them the problem No phone and no broadband and a disabled customer relying on this safety line .Spent hours trying to get help they promised to check the dead line persisted telling me to check the router Waited a week for an engineer to tell me the line was dead !!!! Avoid this company !
Reviewer
David FLEMING
Location
Scotland
Date
14/11/2018
Ratings
Speed
3.00 stars
Comments:
My phone tine went down and I contacted and told them the problem No phone and no broadband and a disabled customer relying on this safety line .Spent hours trying to get help they promised to check the dead line persisted telling me to check the router Waited a week for an engineer to tell me the line was dead !!!! Avoid this company !
Reviewer
Stephen
Location
Horwich
Date
14/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Keeps going off spoke to talk talk on phone for 40 min the guy didnt know what he was doing tbh im thinkingvof going back to writing letters and using homing pigeons
Reviewer
Mopper
Location
Lutterworth
Date
14/11/2018
Ratings
Satisfaction
1.00 stars
Comments:
Had no internet forced to check router and cables. By people I could not understand ,hours of this had to stop payments at bank as three months with no service was forced to pay them off to end contract .sky fixed problem said my internet was going to empty house and why I had no internet .talk talk are a joke not even worth considering
Reviewer
Lou
Location
London
Date
14/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
DONT WASTE YOUR TIME WITH THIS BROADBAND!
I’ve never heard so much bull crap from costumer service like this one. It’s an utter joke. Inconsistent service and MAJOR delays for an engineer to come.
Had to reschedule THREE times, at no fault of my own. The engineer either comes and states can’t complete work or doesn’t show up at all.
Costumer service promises to call you but if you really want to get information, you have to call them constantly. Worse part of this, their system is ALWAYS down. They tell you to call them back within 2-3 hours...every day! It’s ridiculous.
cancelled it before going live to avoid them completely. They’ve stressed me enough from September, it’s now November!!
Never again in my life.
Reviewer
Richard
Location
Berkshire
Date
13/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling Customer Service! You spend hours trying to get the deal you want, can't understand their 'Helpline' advisers because of their heavy accents... won't give you the deals they advertise. Avoid at all costs.
Reviewer
Marley
Location
Kent
Date
12/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst ever provider I have been with, extremely poor service, broadband constantly losing, talktalk advise to upgrade, yeah of course...... I don’t think so this company is appalling in all levels from service to customer service, my advise is AVOID
Reviewer
Leanda
Location
Nottinghamshire
Date
11/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking .. joined a few months back was told I was now with them turns out I am still using sky so changed router etc... no service .. no customer service .. no tech support spent a whole Sunday morning getting no where fast .. I work in cloud and data so know my stuff ... these robots know nothing ... raging and want out of contract ... still no service oh and to boot they want to charge me for an engineer call out ... regret changing from sky never had any problem ...
Reviewer
Mrs Bannerman
Location
Dunstable
Date
11/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is most unprofessional company have ever seen. They do not know how important of giving great customer services. You speak to them about a problem or the issues you having , they agreed , it will be resolved .
Come the following month is the same , then you have to call back and to talk about the same thing over and over again and again . Bad company stay away from them .
Reviewer
Pawel
Location
Weston super mare
Date
11/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Same problem as previous user- signal is low, connection on and off, low speed- less than it should be, customer service telling the same bull.... over and over
Reviewer
Maggie
Location
Wednesbury
Date
11/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don’t even know where to start. I am very annoyed with this company. I had call them to cancel the network not only did it go up after I had it the internet just got worse. From paying £19 to £31 and nothing comes out of it. I had to call them to cancel and the worst is to be told they will cancel after a month that means they are going to take money and for crap service. Ever hit me I have to switch the internet I don’t know how many times a day just to refresh the damn thing. The worst network ever I am moving back to sky I don’t know why I left them I will gladly pay £40 for best network. Regardless sky is even offering cheaper. My neighbor who lives 2 door away uses sky and it actually works in my own houses and I wonder why I am paying this talktalj
Reviewer
Darren
Location
Lancashire
Date
11/11/2018
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Worst provider ive ever been with , since joining them from bt my phone line has had a hissing crackling noise , rang the customer service twice to sort the matter still never got sorted so now conract up im leaving and will never use them again, good luck to whoever signs up to this rubish
Reviewer
David
Location
Cannock
Date
10/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Changed to faster fibre and was notified that we would go live by 12 on the Thurs NIGHT. Didn't work at all the next morning even phone cut off. Made 4 calls on mobile to customer service robots who kept telling us to do the same things even though we said it didn't work. Kept telling us it was our computers fault if we couldn't access the Internet even though the modern wasn't working. Spent 50 minutes on live chat going through same at end of all calls was asked if there is anything else can help you with (not a joke) yes just the phone and broadband we signed up for. In the end they said they would sebd an engineer out which we may get charged for. Will never sign another contract with talktalk
Reviewer
Greg
Location
Cardiff
Date
10/11/2018
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
If you are connected and land line working this is a good enough service for the money. If ANYTHING goes wrong or you need to change anything that is not on the standard Menu YOU WILL SPEND ENDLESS TIME ON PHONE and in our experience have a b***** nightmare that can drag on for months.
Reviewer
Sheena
Location
London
Date
09/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID LIKE THE PLAGUE! WORST INTERNET EVER!
It hardly ever works, today it stopped working and they said you haven't paid, and I am on a 2 year contract! They are asking for other credit card details in order for me to pay the twenty pound and 83 pence debt when I still have a contract with them. I would give them zero if I could. Such scammers, they should be banned, something has to be done about this!
Reviewer
Samantha
Location
Oxfordshire
Date
09/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
The most awful customer service. They talk to you like s**t they patronise you and they also never communicate with you. I lost my service for almost a month. At no point did they contact me to give me timescales or updates. I spent hours on the phone and on the chat. Appalling service.
Reviewer
John
Location
Dover, Kent
Date
08/11/2018
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute pits,,, thats why after all this time which is a matter of years i going to another provider,,, on and off never stays on for more than 15 mins without the connection going off then coming back on a little later,,, i cant be bothered being told the same thing over and over again no doubt out of a book!
Reviewer
Stephj
Location
Cumbria
Date
08/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Not a good start at all!! Signed up for talktalk as it was recommended by a Friend. Got a message saying they will call us tomorrow (being Monday 4th November) then on that day received another text saying Sorry, we're running late. We'll call you as soon as we can, but it won't be at the time we agreed, etc..then got another text saying 'We've come across a problem with your order, which we'd like to speak to you about. So, we'll call you on Thursday 08th November 2018 between 2PM - 4PM. If this time doesn't work for you, just let us know etc.. So on this day my partner who's dealing with all this works split shifts so waiting at home until then and to then receive a text saying they have been delayed. (AGAIN!) At 18:05 they call us and ask for my partner which by then he is at work so I asked If I could speak, very abruptly the lady said its him she will need to speak with for security questions etc. I said can they call tomorrow morning she said OK. Then get a text saying We tried to call you today about your order, but couldn't reach you. So we'll try again on Wednesday 14th November 2018 between 8AM - 10AM. Thats 6 days away!! Give up!!!
Reviewer
Crap
Location
Norfolk
Date
08/11/2018
Ratings
Customer Service
2.00 stars
Comments:
If I could give 0 I would due to not even being installed before I cancelled due to waiting in 3 times and no show and then given new date after new date this was not just from people on the phone it was also from an engineer who came and said he would be back at 8am the next morning to finish but never showed up complete waste of time and a disappointment due to now not having any thing
Reviewer
David
Location
Crewkerne
Date
07/11/2018
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Comments:
Broadband speeds are totally rubbish the blame my PC, I built it! I've been shunted from India to S Africa to the Philippines to resolve my problems! 5 months without a landline now 6 months Sketchy Broadband, Never call you back as promised I've spent more hours on my mobile trying to resolve the issues! They are utter C**P. Where is the UK management of TalkTalk?
Reviewer
Ailish
Location
Cardiff
Date
06/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AWFUL, do not go with Talk Talk! I can not believe how bad they are, they didn't turn on our account and insisted there was a fault even though 3 engineers came to the house and each said there was none. They forced us to wait 28 days to let them fix the fault and when they still did not fix it it was a battle to leave without a cancellation fee. Currently battling to have fees returned to me for services that we were not provided with. Continuously bounced from department to department, technical support are abysmal, I was online to them for 4 hours on one occasion alone, apx 12 hours in total - not including time spent talking to Customer Service and the Retention team. Do yourself a favour and pay the extra £3/month for a proper company
Reviewer
Ciro
Location
SW15
Date
05/11/2018
Comments:
Since June 2018, when I subscribed the contract nothing worked properly, The connection goes up and down and when I'm connected the speed is 3 to 5 mbite/min. A lot of time and money spent with the call center, two engineers came, nothing was sorted out, despite being paying regularly every month.
Reviewer
Rachel Gormley
Location
Nottingham
Date
04/11/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Most days in the week when I get home the internet is more than likely down which is frustrating after a long day. When I ring up they solve the problem and no more than a day later it’s the same again. My internet works best at the weekends but still I can’t play PlayStation live whilst my daughter is watching Netflix upstairs because of serious lag I have to tell her to have break off it so I can play games. There’s only two of us in this house and our internet is extremely slow reminds me of the dial up days.
Reviewer
A dissatisfied customer
Location
March
Date
04/11/2018
Ratings
Speed
2.00 stars
Comments:
Rubbish, avoid talk talk!
Never had a problem with other providers, but since joining talk talk internet cuts out, they don’t give the speeds they promised, they don’t call back when they book call back times, they close the conversation on the online chat whilst you are typing a response, they have terrible customer service and started calling me ‘madam’ mid call rudely and faf about when you try to talk to them calls take forever. They have sent engineers out, more wasted time and stress just because they provide rubbish routers that don’t work.
Reviewer
Janet
Location
Date
04/11/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Would definitely recommend.
Reviewer
Paul
Location
Devon
Date
03/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There is not much I can add to the reviews of TalkTalk. I will reiterate the echoes of pain, annoyance and utter disbelief shared by any human being who have experienced their, erm, service.
My GF and I chose to join TalkTalk because we were trying to save some cash. We originally thought we could put up with slow and average for the small monthly cost. Again, we could have put up with Slow and average...
It was a constant effort to battle the relentless dropped service, the constant calls and live chats, the engineer visits and the utter nonesense that the supposed customer service offers.
TalkTalk are nothing short of s@#!. It is the only word that justifies their useless business.
Look, at the end of the day you will make your own mind up, however you will (after 6 days) be on these review sites warning people how poor they are.
3 months of that poor service and we snapped. TalkTalk do not deliver on anything. We esculated our case and we had our agreement finished.
We are now with another provider and they are a world apart from TalkTalk.
I can o ly give you this warning - Stay Away
Reviewer
Blend
Location
Nottingham
Date
03/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Zero speed upload and download, they send engineer to us and still unable to fix our broadband , there is no singling in our area .
Not recommended
Reviewer
Javier
Location
London
Date
03/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is the worst network service I ever had. I made the big mistake to contract once with them and I regretted big time. Very bad broadband speed, very poor reliability and the worst customer service I have ever experienced. Never again.
Reviewer
Curtis
Location
Edgware
Date
03/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk has the worst internet I have ever seen or used I can do anything on it. It doesn't even reach my room that is just upstairs which is less than 5 meters away from the router and also takes a life time to load a video on YouTube saying that talk talk is bad is a huge like a massive understatement it is the worst ever internet every made I would not recommend it to anyone please stay away and pay a little bit extra for something like bt or virgin media which actually works. On the website talk talk said avarage of 11mb but I only get an average of 4-5mb it lies and that's y I hate it soo much I can't even express it into words I know that speaking about this won't help my situation but I don't want anyone to make the same mistake that I did by choosing talk talk it's not worth it
Reviewer
Kelly
Location
Tonbridge
Date
03/11/2018
Comments:
Appalling service. Customer service is disgusting, awful. Go live date changes several times, 3 weeks it took them even then it didn't go live fully. Rang several times and they all said the same thing yes we will cancel it within 24hrs which they still had not done after the 5th time of making contact. I wouldn't recommend to anyone at all ever!
Reviewer
Pablo
Location
Sussex
Date
03/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband has always been slow. I have just spend 2 hours on live chat so they could resolve it. Got disconnected four times and had to repeat all the same things over and over again. "What make of router do you have?" Seriously!!! Every router I have ever had has made no difference to their pathetic broadband speed. Virgin media here I come.
Reviewer
Sarah
Location
Somerset
Date
03/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusted... was talked into having talk talk. Firstly the engineer turned up and told me “sorry I’ve checked your connections and you cannot be set up today and oh I have not been given a tv box fir you either.. I was also told I’d need to purchase a £200-£300 Ariel too and he said I wouldn’t have been told this at the time, which I wasn’t
He then left so I tried to contact talk talk - that was a joke eventually got through to some automated robot... I insisted they cancel it all then and there and I refuse to pay for a service I’ve never had. They eventually decide they’ll allow it to be cancelled within 7 days with no charges.
Did they hell... they didn’t unblock the line so my new provider Sky could not connect then they ceased the cancellation and then charged me. I am now trying to sort this out between them and the new provider sky.
I have now put in a complaint about their services or lack of and am awaiting a call back - no doubt it will be some automated robot
Do not be conned into using talk talk they are the worst company I have ever come across. Absolutely disgusting
Reviewer
Anthony
Location
London
Date
03/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I have ever had to deal with. First we had a three week wait for internet only to discover that they recorded our address wrong, then another three week wait while they set up a new account with the correct address. Then another one week wait for an engineer only to have internet for 12 hours before it cut off again. We are now having another wait for an engineer. Their customer service line is terrible. The people there have zero common sense and ask you to repeat back everything 7 times. You find the calls take at least an hour and there is never a resolution. Indeed the first 30 mins seems to be repeating your name and post code over and over because they can’t find you on the system. You also have to start the whole story from scratch when you call up because they are not making proper file notes. It is soul destroying. We are also paying quite a lot each month on mobile charges while this is being sorted. So my advice is run away as fast as you can from this company. I cannot emphasise enough how bad they are. Go with anyone else.
Reviewer
Rita
Location
Colwyn Bay
Date
02/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely dreadful. I have wasted so many hours on the phone, had 3 routers, a visit from a Talk Talk engineer, a visit from an Openreach engineer and eventually been released from my contract after 5 months. Save yourself some grief and look elsewhere.
Reviewer
Janet
Location
Date
02/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
They failed to send me my router 3 times and are very unreliable.
Reviewer
izzi henshaw
Location
devon
Date
01/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i pay almost £30 monthly just to use my mobile data instead - and if that doesn’t give u an insight of talktalk wifi then i don’t know what will
Reviewer
CS
Location
london
Date
01/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible customer service. Due to being unable to speak to someone and instead received text messages it took 2 days to organize an engineer to attend. This was extremely inconvenient as was receiving text messages at work and if I didn't reply within an hour it would then start the whole process from the beginning Waited in the day the engineer was due to arrive and after it reached 4:00pm and looked like no sign, i telephoned Talk Talk and was told no engineer was attending due to a glitch in the system.
Reviewer
Maurizio
Location
London
Date
01/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service ever. Worst connection. We get just few hours of internet a day. Absolutely impossible to get am engineer. Calling them is wasting time and nerves. Cant wait for contract to end. Nightmare.
Reviewer
Lydia
Location
Reading
Date
01/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking service. Problems with my broadband started about an hour after my Internet was installed. It kept dropping out every few minutes and even when it was working, it was third of the guaranteed minimum speed. I had six engineers coming and going, not being able to fix the speed (it was still dropping out, but "only" every couple of days). After constant conversations via phone and live chat (it cost me a lot of money calling them constantly from mobile) with about 50 employees, I managed to get the contract cancelled, although I still had to pay another month due to their 30 day notice period. But before I managed to speak to two employees with common sense, I had to deal with so many people (who also lie to you and when you speak to someone else, all of a sudden there's no record of the previous conversation) who had no idea what they were doing, trying to get me to upgrade my package because they couldn't fix the problem, then charge me £30 I think it was, upgrade fee, when I refused they said I had to pay the remaining amount on my contract (I was less than a month in on 18 month contract) to cancel it.. There's lot more to complain about so I would never recommend this "service" to anyone.
Reviewer
Nicolas
Location
London
Date
31/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service; we contracted with them a month ago, the line has never worked, I'm at my 6th call with the technical department, they say they are going to fix it but they are doing absolutely nothing. I have asked to resiliate as they have never provided the service and they want to charge a break-up fee. These people are a joke, stay away from them.
Reviewer
Goce
Location
Hammersmith
Date
30/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Completely unreliable service, max speed achieved 6 mbs without internet for weeks on end, I was charged 90£ to replace the socket( previous one worked fine before problem ocured) that didn’t fix the problem.
I was sent new modem and gues what one month later no internet again.
Robbery should their name instead of talk talk.
Reviewer
ayan omar
Location
leicester
Date
30/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
talktalk is absolute trash. the weakest and slowest internet connection and terrible service. save yourself the trouble and do not sign up with them.
Reviewer
Mariya
Location
Oldham
Date
30/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I wanted to cancel my contract whithin the legal period, then I was given a free recordable tv box and promised to solve the problem with the internet connection. Ever since I have spent over 5 hours talking to them and I am getting nowhere. They simply dont care as they already tricked me into an 18 months contract.
Reviewer
Nikki
Location
Bolton
Date
30/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible customer service. I have been without phone line and internet for 11 days now!!!!...The call centre back ground noise is unacceptable together with zero updates relating to the fault I will be definitely not reccmending to anybody.... Wish I hadn't left BT.
Reviewer
Nikki
Location
Bolton
Date
30/10/2018
Comments:
Absolutely terrible customer service. I have been without phone line and internet for 11 days now!!!!...The call centre back ground noise is unacceptable together with zero updates relating to the fault I will be definitely not reccmending to anybody.... Wish I hadn't left BT.
Reviewer
Amazed
Location
Harro
Date
30/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Truly one of the worst services I have received from any company for anything.
The internet is low on speed and constantly breaking down - which in it's own right wouldn't be the biggest problem... but the customer service, oh my lord.
An absolute piece of trash company, avoid at all costs, if nothing breaks you will be fine, but if it does you will be struggling. Dirt cheap - you get what you pay for.
Rant over
(Currently on my 7th call to customer service, over 3hrs on the phone in 3 days, the online chats are 'busy')
Trash
Reviewer
Rachael
Location
Huddersfield
Date
30/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling. To Summarise in one word.
Disgusting customer service, engineers don't turn up. Solutions are not made. Charges made against you for needing to cancel as you physically cannot do anymore. Would not even give customer service a 1 star as they don't know what customer service is.
Reviewer
Ovidiu r
Location
Date
30/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very bad experience,
I have pay for a package,engineer come over and install the broadband and hi told that is going to be ready to use in few hours.I have been waiting for a week and I didn’t receive any conection,I call them and they told is no conection in our building????,I cancel true the phone the contract with TalkTalk and they told me that I will recive my money back.
Is nt much £18.67 but they mail me saying that will be happy to refound me £11.41 ????
That is not nice
Reviewer
PIERO
Location
MARGATE
Date
29/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My worst experience I have had in my life.
1) Customer service totally incompetent.
2) I paid for a fiber connection with a 60Mb / Sec speed, but in reality the download speed was 6 Mb / Sec (when I was lucky).
I told Talk Talk about this problem with over ten letters and hours on the phone with the customer service, nobody was interested in my case and nobody was able to solve the case.
I absolutely do NOT recommend this telephone company.
Reviewer
Maria
Location
Bristol
Date
29/10/2018
Comments:
Absolutely disgusting. I don't have words to describe the company. Not going into details but I have never in my life had to deal with such a bad service. I never expect a lot and happy person with anything but this company is going beyond disgusting.
Reviewer
Kayla
Location
Bolton
Date
28/10/2018
Comments:
Absoloutly appauling! The worst internet ive ever had. My mobile data is better and more reliable than talk talk standard broadband. I origionally wanted the super fast broadband but failed the credit check only to be told i can upgrade once ive gone live. This was not the case when i later called to upgrade and the customer service was also terrible. I can safely say i will not be using talk talk again or recommending to anybody.
Reviewer
Ron
Location
Belfast
Date
28/10/2018
Comments:
Wish I had never left BT. I now have a subscription to a football package I can't watch because of an atrocious internet connection.
Reviewer
S Warren
Location
Sandhurst
Date
28/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking company. Their call centre is impossible to deal with. They never do anything they say they will do, they lie, mislead and also threaten additional charges claiming reasons that are complete fabrication. I have tried everything to rectify issues I have had since being talked into upgrading to Super Fast Broadband. This has been ongoing for 9 months with no end in sight. They ignore emails even when I've written in their own language hoping they will understand the distress being caused. Spent hours on the phone and achieved nothing and have twice written to their CEO who has ignored my correspondence. I am at my wit's end as my daughter requires broadband to complete her university studies. She is having to go elsewhere now to do her studies when she should be able to work from our home with a service I am paying for. There is absolutely no way you can deal with this company. They will not let you speak to anyone in the UK even if you beg for help.
Reviewer
Jim
Location
Warringtoon
Date
27/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
As soon as I switched from BT to TalkTalk, I had problems with both speed and reliability. I couldn't access the router settings and combined with the other issues I diagnosed a faulty router. 'Customer service" has non-technical folk clearly reading from a manual as they keep putting you on hold whilst they read the step by step approach to diagnosing faults. Took 2 hrs and eventually agreed to send new router. Then discovered upload speed was very poor and my Livedrive cloud backup had real issues. Had to pay £5 extra per month for rest of contract to make it work. Since then had issues with devices not connecting to router (even wrong password error messages), plus poor wifi signal. Boosted it myself with powerline wifi adapters, but still issues. Very frustrating! Just coming to the end of my contract now, and can't wait to switch. Will never use TalkTalk again.
Reviewer
Keith hill
Location
Wolverhampton
Date
26/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would not recommend TalkTalk to anyone the customer service attitude awful I have just left I'm gone to Sky TalkTalk have been overcharging me since January this year my account with them was £35 a month it ended January and they started charging me £60 a month when it came to my attention I contacted them they offered me £20 compensation do not sign up to talk talk you will be treated very badly I promise you you will regret it TalkTalk should feel ashamed of themselves you have been warned TalkTalk is rubbish.
Reviewer
Keith hill
Location
Wolverhampton
Date
26/10/2018
Comments:
I've been a customer of TalkTalk for a number of years January this year my contract expired and they carried on taking £60 a month from me my contract was for 35 when I inquired about being over charged I was offered £20 in compensation TalkTalk or a company who do not care about their customers they're only in it for the money I have no change my provider to Skye who have been very good to me I would suggest anyone thinking on joining TalkTalk to think again their offices when you make enquiries or somewhere abroad you cannot speak to anyone in England TalkTalk should be ashamed of their selves when they are after to money from their customers there soon texting you for money but when they could offer you better deals they don't bother I was quite shocked when I found out I have been overcharged buy 6 month I paid by direct debit and never give is a thot they would rip me off like I have said beware of TalkTalk they pass all complaints on to someone then you speak to that one I then pass you on to someone else please please please do not sign up with TalkTalk by doing this you cannot say you've not been warned.
Reviewer
Mel Booth
Location
Kirkby-in-ashfield Notts
Date
26/10/2018
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Just had the engineer this morning from talktalk he was a lovely friendly guy. He arrived a lot earlier than expected. Which was good for me. He helped solve my problem and tested everything. Unfortunately it needed a open reach engineer which he sorted straight away. Got me an appointment this afternoon. All up and running now thanks to two very friendly engineers. Happy lady now. Thank you so much. Mel
Reviewer
Joe kelly
Location
Plymouth
Date
26/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cancelled my contract within 30 days due to the speed being under what was contracted for. Because there were no termination fees, they placed a cease on my line despite me asking for them not to! Trust me, do not go with this provider
Reviewer
Martin peace
Location
North east
Date
25/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Service was good for first year then talk talk cancelledmy service by mistake even though I had always paid on time. Finally reinstated service but refused to refund me for the three weeks loss of service. To add insult to injury they imposed a late payment charge after I cancelled the direct debit In response to the cancelled service. Finally got everything back on line and then found out my monthly bill has risen from £19.95/ month to £39/month. Still trying to get through to talk talk. Staff useless and won’t give a straight answer. Don’t trust this company. Customer service worst I have ever seen.
Reviewer
Jessica
Location
Portsmouth
Date
25/10/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I never had a problem with my TalkTalk broadband. It was my first time buying broadband as a student and honestly the best company to go through for students in my opinion. I had issues when moving house due to not being able to carry over my TalkTalk service to the new address due to wiring issues. As this was down to no fault of our own, they allowed me to break my contract early free of charge. The customer service I received was outstanding and made my first time dealing with broadband easy and stress-free. Their prices are extremely reasonable with no mid-term price changes- perfect for students. Definitely a company I will be recommending and will look to use in the future.
Reviewer
p summers
Location
hemsworth
Date
25/10/2018
Comments:
wished we had never gone with this company, we recently joined talk talk when we moved home for our broadbrand and telephone services. They arranged a date for us to go live, promised us a quick date but then said that date had already been taken so had to wait another week. the package we signed up for was fast fibre , but then we was only receiving 1 mb, so called again after waiting half hour on the phone, when we finally got through they said they would send an engineer, they gave us a day and time but the engineer never arrived, so called again and was spoken to in the rudest manner by a lady who then hung up! I run my own business and wouldn't dream any of my staff speaking to anyone like this. its not acceptable. poor service , poor communication. I would advise anyone to avoid this company and think twice before dealing with them.
Reviewer
Barbara
Location
Radlett
Date
25/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The possible worst company ever.
Customer service is horrible.
I pay them regularly for the slow wifi Im getting, but I have never known my ACCOUNT HOME NUMBER and EMAIL address since my husband done it all and we are now divorced.
IT'S IMPOSSIBLE to cancel the contract because they simply don't give good service or any solution ever.
The wifi is unreliable and slow as hell.
Reviewer
Siara
Location
Lancashire
Date
25/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disappointed with the service, I’ve had to use my own personal data when we pay for this awful service and get next to nothing! The service is awful, speed and connection is disgraceful. I would NOT recommend this broadband to anyone. Even when they send their “engineers” to come solve the issue or send a another router nothing is solved! Will definitely be choosing another realiable broadband.
Reviewer
Jones
Location
Aberdare
Date
24/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet comes at intervals sometimes can be honest for an hour or two a day, rang up for help and they said it was fine, nothing was done about it.
Customer service was terrible, no one was willing to help and after making a complaint they tried to advertise to me.
Overall was paying for WiFi I didn't fully have and when asked for help was only told everything's fine.
Reviewer
Hilary
Location
Angus
Date
24/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
If you want cheap - go with TalkTalk but if customer service, honesty and integrity matter to you then don’t. Be aware also that every time you contact them, for any reason at all they automatically extend your contract. I called to terminate today because I’m moving, they want to charge me in excess of £135 - I have a letter stating my contract end date but three separate operators all stated it was 4 months later than said letter. Their online chat system is shocking, I was online for over an hour and a half and my complaint is still not resolved. There is a language barrier because the company is outsourced and the operators cannot deviate from their ‘script’.
Please don’t sign up to TalkTalk - they are truly awful to deal with.
Reviewer
James
Location
Forfar
Date
24/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking I had cancer and not keeping well at the time I switched to talk talk thinking I'll save my self money broadband was not what they said soon as I left the room no signal tyres to charge me £88 for a booster in the end went back to sky and had to pay early payment because I left them I was paying and they still got dept agency to right and call me I got a good credit rating and didn't want to get a bad one so I paid the bill so stay well clear
Reviewer
Berukh
Location
Mitcham, SURREY
Date
24/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
When we first got the wifi, it wasn't bad, for about two months. After that though, the speed went down and it is really slow, unreliable and the service is bad. I recommend you to make your product faster because right now it is impossible to do anything with it and i would rather use data from my phone.
Reviewer
Lucy
Location
Yorks
Date
23/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I wish i had read these comments before joining up with talk talk. I have never known such rubbish customer service. They are very rude when you can get a word in. The customer service manager was shouting at me and wouldn't stop over quizing my bill iv never over the phone been spoke to like that especially someone im giving business to. I reported it and they closed the case because i said so. Never would i want the case closed. Even after i made the complaint they wasn't very helpful and said if u really want we will send an apology letter out to you.it wasn't taken seriously so dont know why i bothered. I would never ever recommend talk talk they are first class a***h**** !!!!!!
Reviewer
Fred Northrop
Location
Cambridge
Date
23/10/2018
Ratings
Speed
1.00 stars
Comments:
Totally useless, don't waste your money. Poor in all respects, I would not award any stars if it were possible. Trying to have a dialogue with them over a bill but to no avail, now referred to their debt collection company and threatened with legal action.
Reviewer
Elle
Location
London
Date
23/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give no stars I would. What can I say- first off worst customer service I’ve ever encountered. Everything is a complete shambles and nothing runs smoothly. Our engineer to install our WiFi never showed up as talk talk ‘forgot’ to assign us- shocking. Then when it did get set up awful connection- I would avoid this cheap broadband ant all costs and get something a bit better for your money.
Reviewer
Santosh
Location
Manchester
Date
22/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please do not sign up to TalkTalk service. The worst service with the much worse customer service available on the market.
Reviewer
Donna
Location
Morecambe
Date
22/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking.pushed from pillar to post,told 5 different explanations for the reason we had no service for nearly 3 weeks and offered £8 compensation.diabolical customer service....never again.
Reviewer
Mark Bennett
Location
Roadwater
Date
21/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Despite being on a spur my neighbours get a much faster service than me. The Speed is appalling ranging from 0.1M to 0.7M for downloads and obviously much worse for uploads.
Sometimes the e-mail just freezes.
Reviewer
mei
Location
london
Date
20/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
cancelled my booking over one week , didn't send engineer who always just hang me up ,
customer service never help me to solve , only reply as a robot.
Reviewer
David wiseman
Location
Aberdeen
Date
19/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Ignorant and arrogant attitude Did not rectify my problem so I went elsewhere Problem rectified free within 2 days Talk talk now trying to get money from me after not giving me Service they were supposed to Basically wanted money for me to read no signal daily Don’t go near them
Reviewer
Daniel
Location
London
Date
19/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
TalkTalk made a mistake when installing my broadband meaning that my previous supplier charged me a £30 fee. TalkTalk then made me go back and forward with multiple calls and emails costing me money on their premium line. After a day of calling a 'Manager' offered me £15, then £20 then said that he needed to call me back.
Its not the money, its the principle. The customer service team are trained time wasters, keeping you on the line for as long as possible without giving you a solution. I still have not received a refund and have incurred charges for the phone calls that I need to make.
In terms of the connection. I live in a relatively small flat and the signal barely reaches from one end to the other. It also intermittently cuts out and restarts.
These broadband dealers are crooks. Where are the reliable, transparent providers?
Reviewer
Emma Harrison
Location
Atherstone
Date
18/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most rubbish provider going I've had problems from the word go never had a good service landline is rubbish as well, customer service is none existent, They will keep on talking and you will round in circles with them as they don't listen If could go back in time I would not go with them.They are a waste of space!!
Reviewer
Julian
Location
Milton Keynes
Date
18/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Talk talk was ok while we had it. then I had to break my contract to move overseas. Despite agreeing a cut off date in writing (via their text app), Talktalk did not terminate the contract on the agreed date, but kept billing me for a couple of months afterwards. It then took over 2 hours of calls to their call centre to get them to reimburse them the money that they took after the period ended.
Reviewer
valentina
Location
Newcastle upon Tyne
Date
17/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A scam!!!!!! please avoid wasting your time and money. internet never worked, when concacted, they kept telling me that they would let me know. at the end, after 1 hour trying to solve by phone, internet worked for exactly 60 seconds, just the time to close the conversation at the end of their phone service working hours. then it stopped again. Wrote back to close it without any doutb, and they asked for 150 pounds penalty. stay away!!!!!!!
Reviewer
Luke
Location
Manchester
Date
17/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not sign up with talk talk, god forbid you have an issue and have to ring their customer service. Shocking. Please save yourself the hassle.
Reviewer
Reymond
Location
Earth
Date
16/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Comments:
The quality of the talk talk connection was disturbingly low and rarely fast. It surprised me at first until this became a habit. Not at all acceptable and not worth of my money. At least when I had sky it was faster. What a disappointment talktalk. There are many times where I wonder about my contract with you guys and I have now came to the conclusion that talktalk’s overall programe is ****. I am embarrassed to say that I have talktalk contract. Disgraceful and I am clearly disappointed with the effort to change this situation.
Reviewer
Mo
Location
London
Date
16/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a shockingly bad company!!! Useless service nobody speaks english
Don't use them!!!!!!
Reviewer
MYL
Location
London
Date
16/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Worst company. Have a years contract which we will finish and change. Had slow speed for 5 months. Paying for fibre optic speed but according to btinternet this does not exist in our building. Complaints are closed after ten days and most calls to them average an hour. Was refunded 4 pounds as we did not consistently ring them every ten days as we have better things to do. Engineers sent round during the day without warning so problem was not fixed for months. Handlers could not direct me to who I can complain to or give me details of it. Poor poor service!! Would not recommend at all!
Reviewer
Alison
Location
Sunderland
Date
16/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Very poor service, speeds below minimum guaranteed speed. I contacted several times to rectify talktalk were not interested. Trying to end my contract was a nightmare will never go with them again. Only thing I can say is it didn't go down very often.
Reviewer
Arnold
Location
Uttoxeter
Date
16/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish. Custom services horrendous, barely speak English. Always on the phone like for hours, last time I’ve told them I want to end the contract, because they breached because I had no internet for few days, I’ve been told to wait 28 days otherwise I have to pay the fees. When I’ve moved address they increased price instead of lowering it (it was £17 p/m deal that time). Personally I wouldn’t recommend them to anyone. Worst internet provider I’ve ever had!
Reviewer
Davm
Location
Litherland
Date
16/10/2018
Comments:
Worst experience ever! 6 months of intermittent broadband numerous calls to talktalk each time making you wait on line while they test it speed from 0.2mb/s to 4.5mb/s. They say they'll "optimise" the line, it then recovers then a few days later back to 0.2 or there about mb/s. This has happened on numerous occasions.The frustrating thing is I can't go elsewhere without penalty
Reviewer
Henry Grant
Location
Doncaster
Date
15/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waited six days and claiming the customer service is pathetic can’t Talk to anyone numerous phone calls and texts the helpline no better checks to the same answer you need a engineer booked and given a slot both times after staying in no show
Reviewer
Marc
Location
Perivale
Date
15/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
It is the worst company of broadband.They dont want to talk with me when im calling.Saying an engineer would come and fix the router and by the whole day no one came .
Reviewer
Tanya
Location
Northampton
Date
15/10/2018
Comments:
NO STARS!! The worst broadband company! Dont use this company or you will pay for no service. What a shamble company.
Why UK Trade Standards do nothing about it. Only 3 months since contract started but had no one full week of internet. Connection dropping daily. Had 3 visits of BT Openreach Engineers to sort the problem out. But nothing is working. Will cancel my contract as no service provided as per agreed contract. I will not pay fees for early exit even they threat me with it. Good luck to recover any payment from me. I will proceed with the Legal Action.
Reviewer
Pete
Location
Tong
Date
15/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It should be called 'Customer Dis-service' they will never give the correct info, pass you on to another dept as they dont want to help. They basically try and make the customer do ALL the work. On par with Local Councils efficiency at best!!
Reviewer
Harley
Location
Surrey
Date
14/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Throughout the time we had their services we continuously lost our connection randomly and the connection we did get was slow and erratic despite us paying for high speeds. Their customer service is totally useless, and after everyone moved out of the house TalkTalk refused to cancel the account and carried on charging me despite the fact that I don't live there anymore. And to make things worse they're charging me £200 plus late fees just to close the account, but only after charging me a few more months. When I tried to explain to the customer services the situation, that everyone who was living there had already moved out, and tried to get them to change their minds and close the account they seemed to not care at all and said that I still can't get the account closed until they decide they're going to close it. And they're still going to charge me the disconnection fee plus late fees. And none of this was told to us when we signed up to TalkTalk, in fact we were told we wouldn't have to deal with issues like this and that we can just cancel the account when we move out and it'd all be sorted. We were a bunch of uni students sharing a house and we explained to them that we were all only living there for one more year as we were graduating and leaving the house in a year, to which TalkTalk said that it will be as simple as just letting them know when we're going to leave and they'll close the account for us, and that none of this sort of mess will happen. They mis-sold their services and lied to us. And now we have to pay for it. All for a garbage service that we could have got better from someone else.
Reviewer
Siara
Location
Lancashire
Date
14/10/2018
Comments:
Absolutely appalled by the broadband network. It’s been over a month and the connection and speed to WiFi is disgraceful!!! Each time you call them they ask you irrelevant questions and end up sending you a ‘new’ router which does not help!! Not helpful at all. Will be switching to something much better.
Reviewer
David Scott
Location
SOUTHAMPTON
Date
12/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor and intermittent signal, even after paying £15 pm extra for fibreoptic.
Cancelled contract and still get billed for another 3 months after cancelling.
Waste of money.
Net recommended at all
Reviewer
Aiman al-shakarchi
Location
London
Date
12/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THE worst broadband company. The speed is pathetically slow, painfully slow. Can barely watch a video and can’t send any files. It even takes a few minutes to send online messages. I tried to call them to cancel but their security questions are so pathetic. I can’t access my own account. I provided them with the address which they CURRENTLY provide broadband and landline to and they say they cannot find it on there system.
Reviewer
Elizabeth Lumen
Location
Liverpool
Date
12/10/2018
Comments:
First month. Abysmal. I do not use land line or free view, just wanted decent broadband for work.
I'd get better wifi connection on a bus. Constantly dips out and when it doesn't it's unbearably slow, the staff just read scripts saying everything is fine or try to "upgrade" your account for more money but no guarantee of better service.
Waste of time. Waste of money. Waste of energy.
Reviewer
Mariah
Location
London
Date
12/10/2018
Comments:
Do your self a favour never ever go with this company. I have been with then for 5 months made every payment yet they took extra money from my account and saying that they have not and are charging me double now always for 3 months I have had little to no internet there service is terrible and rude I am leaving them this week cause they are so terrible
Reviewer
Andy
Location
Nelson
Date
11/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After 7 years were off.
Slow, poor connection with having to tether to our mobiles about 5times a month.
We’ve hade engineers visits(free as there faults), apologies. New units.
We’ve refused payments -they then fine you £12 a month for late payment. Which is ridiculous as we pay in advance so are never in arrears.??
They offer low tariffs to stay. However they bump it back up after a couple of months. Especially after an issue. They need to be hit for the excess charges. The next ppi :/
Reviewer
Lindsay
Location
Glasgow
Date
11/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please do yourself a favour and do not give yourself the hassle of getting broadband with TalkTalk! My service was meant to begin on the 25th September however hasn’t been working and an engineer will come out next week. However they have been happy enough to take a payment from me and have told me I will not be compensated for the whole time as I did not report it on the first day. However they know my line is not working and I am not able to get service. Very bad customer service please choose another company!
Reviewer
Rebecca
Location
Surrey
Date
11/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NO STARS! Don't use this company, whatever you do!
I am appalled by how they are treating my mother, given she is 92 and currently in hospital with a broken hip. She has been with the company for many years and recently she finished a contract so they put her immediately on to a full paying bill without ringing her to let her know. They say, as their excuse, that they emailed her to let her know - she's 92 years old - do you think people of that age check and understand their emails?! Yet they were happy to continue charging her nearly 100 pounds a month so she is able to make phone calls to her friends! When we tried to ring the call centre, it took 3 requests to speak to a new supervisor to get a decision that, frankly, wasn't acceptable anyway - but they wore us down. They refused point blank to refund anything despite the fact she's in hospital and may never return home and had no knowledge of her contract running out. In addition, they insisted initially of charging her full fees for a least another month when we said we wanted to cancel her bill - eventually they agreed on "only" one more week of bills, despite the fact she has been in hospital for 3 weeks! My intention is to never pay this company a single penny again as they are thieves. STAY AWAY!
Reviewer
Popeye
Location
Portsmouth
Date
11/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful service. Slow broadband, lousy website which is frequently down, unhelpful customer service. just don't go there
Reviewer
Zoe
Location
Norfolk
Date
10/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signing up to talk talk was the worst decision I ever made worst customer service it's like talking to a brick wall going round in circles and circles just asking the same questions and not solving them I asked to leave Talk talk as my Wi-Fi and broadband would drop daily I would always have to use my mobile data I was paying my monthly bill I'm not receiving my full contract when I asked to leave they said I would have to pay £300 which I thought was totally unreasonable as I wasn't receiving what I signed up for the staff are very rude and just want your money before asking to leave I asked on numbers of occasions for help to solve this matter and all I got told was there was no fault and when an engineer come out he said there was a fault with one of the wires they also phone and when an engineer come out he said there was a fault with one of the wires they also phone at very late hours late hours what I find Unprofessional it just seems they like to take your money every month without helping you or solving a problem to keep loyal customers Who have been with them for years and asked for help many times and it just seems like they don't care I keep all my online chats and emails as I would advise anyone else to as they make out your lie sometimes
Reviewer
Clarissa
Location
Shoreditch
Date
10/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are honestly one of the worst companies I've ever had to deal with. All in all we have waited three months just to even get them to install a cable for broadband in our flat, they then inform us that they can't provide the correct broadband for us. They have royally messed us about for months without any compensation or refund. the communication is utterly dreadful. I rarely review anything but I have been furious with this time consuming experience that has resulting in nothing. DO NOT USE THEM. for your own sanity.
Reviewer
Mafalda Oliveira
Location
lewisham
Date
09/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
talk talk is probably one of the worst companies for broadbands. very slow and constantly disconnects whether the router cable is connected or not and when using wifi. i tried to get in contact with someone and the person was completely useless, she had no idea on what she was talking about and i spent 30 mins going in circles only to end up wiping all my safari data. i asked her to pass me onto someone else and she refused so i hung up and called again, this time someone else answered but still no help. definitely will be considering on leaving this broadband as it is the worse company out there. avoid!
Reviewer
Laura
Location
Cleveland
Date
09/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
I called to cancel my order for broadband and found it almost impossible to get through to speak to a person as it kept asking for details I do not have. When I got through to a person I gave all of my details and talked for 5 minutes before being told I was through to the wrong department. I was then on hold for a long time waiting to get through to the correct department to cancel my order. Very inefficient!
Reviewer
Jan
Location
Deal, Kent
Date
09/10/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I don't usually review anything, but my recent experience with TalkTalk was so impressive that I wanted to give my experience which was so different to many here.
I did have a problem a year ago with my TT router dropping out. TT arranged for Openreach to check the cables and a new external drop line and box were fitted. It didn't cure the dropping out completely, so TT sent me a new router which worked perfectly. I've recently upgraded to fibre and TT's latest router on a very reasonable deal. Communication with TT was as good if not better than I've had from any utilities service provider and the end result is amazing. I'm so impressed I feel compelled to report that not every situation and experience is the same no matter who we deal with.
Reviewer
Amy
Location
Salford
Date
09/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Been with talk talk for over 2 years, my contract had ending so i rang to cancel as i was not paying £32 a month just for broadband Nd I was due to move home as i explained to them. So the next month my bill came out, and i turned my box off as i knew there would be no connection from it. Then another billing came, this time for £78!! So i rang them after almost 2 hours just paid the £78 as getting the keys to the new house had been brought back a few weeks. So i then said I wanted a new contract took out and to cancel my old one, i was giving £18.50 a month which was fine and an engineer came out. To only find out 4 days ago the internet had stopped working so i rang them, and apparntly there's a bar on my account from not paying the last month's bill and it's been sent to debt collectors!!! They have nothing to say i got a new contract out and I'm still on my £32 a month old contract!! Was told a manager was going to call me back 2 days ago and still nothing as i asked them to go into the recordings of the last 4 conversation and listen at how many times I asked to cancel my old contract and even agreed to my new contract. If debt collectors do cine to my door I will be taking legal action as this is absolutly ridiculous!!! Avoid this company
Reviewer
Linda
Location
My house
Date
08/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
This service is an absoloute joke I have broadband in my house yet you leave living room where box is and it looses connection. Then you call to speak to someone all auto mates , then you get through and it’s a foreign person that can’t hear you understand you or even have the decency to reply to you. On the phone and she was ignoring me so in the end I hung up! Would recommend talk talk to my worst enemy as the service is completely appalling . The full service and there call centres are a joke !!!!!
Reviewer
Hugh McCullough
Location
Belfast Ireland
Date
07/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Trying to contact talktalk is ls similar trying to contacting the dead and then when you even succeed you end up talking to the dead which is some achievement.
Reviewer
Amaia
Location
Eynsham
Date
07/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Comments:
We are new customers and the broadband system works perfectly for us. but we have been trying for 3 weeks to register in my account in order to access our invoices and services. Talk talk has my email registered where they send me the payment note that I have to make but I can not register in my account. When at the time of registering income my landline number and my account number sometimes offers me the possibility of going to the next step where in my email I receive a 6-digit code that I write in the corresponding box, never later than 1 minute and always the answer is that I can not continue because it has expired. On several other occasions he says he does not recognize my email. I've been talking on online chat for hours and they have not been able to solve me. Also by phone on 3 occasions and they tell me that they have to raise an escalation to the service to resolve in 24 hours and it did not work and I did not receive any email back. In seems that the system is blocked. How can I solve?
Reviewer
NotHappy
Location
Dorchester
Date
06/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I set up direct debits. They didn't take the payment and sent threatening emails. My daughter contacted for me - held on phone for 45 minutes. We paid manually and double checked the direct debit was set up. They didn't take second payment and cut me off. I am 83. I didn't know how to sort it out. I had to wait for my daughter to visit again. We paid manually again. They promise the direct debit will work. I am very worried they will cut me off again.
Reviewer
Holly
Location
Manchester
Date
06/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst WiFi it’s so slow I have to use my data instead !
Reviewer
Gurung
Location
Catterick Garrison
Date
05/10/2018
Ratings
Satisfaction
1.00 stars
Comments:
One of the worse broadband ,they never talk care of the costumer,every day the broadband goes off line when you complain about it they never take action untill your contract is end And they said that your rooter is old need replacement to change the rooster you need to take a new contract. they always after your money so think before you install the talk talk
Reviewer
JB
Location
penrith
Date
05/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
bad technical department, slowest broadband ever and constant problems and faulty equipment! also lots of calls to my ex directory number?! dodgy company!!!
Reviewer
Stephen
Location
TIVERTON
Date
05/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
My problem is not with talktalk but with the failure by openreach to maintain my line. I used to be able to get 3.5 mbps some years ago, but open reach's failure to fix problems on my line mean I now get 2.2 to 2.5mbps.
Reviewer
Aodan
Location
Northern Ireland
Date
04/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking! The engineer was a week late in setting it up.It ran at a maximum of about 0.4 MB’s per second, and not even two weeks into my service my broadband was cut off for no reason and no warning. I got an email saying that a third party company informed them that I wanted to cancel my subscription. I rang up about it and after a two hour phone call where I had to set up my account and subscription again with someone who I couldn’t understand and they couldn’t understand me, I had to wait another two weeks ‘maximum’ for an engineer to come set up again. I’m a student and I need the internet for my assignments and my TV. The two weeks have passed and no sign of the engineer. Absolute disgrace. No regard for their customers. WOULD NOT RECOMMEND TO ANYONE.
Reviewer
Aodan
Location
Northern Ireland
Date
04/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking! The engineer was a week late in setting it up.It ran at a maximum of about 0.4 MB’s per second, and not even two weeks into my service my broadband was cut off for no reason and no warning. I got an email saying that a third party company informed them that I wanted to cancel my subscription. I rang up about it and after a two hour phone call where I had to set up my account and subscription again with someone who I couldn’t understand and they couldn’t understand me, I had to wait another two weeks ‘maximum’ for an engineer to come set up again. I’m a student and I need the internet for my assignments and my TV. The two weeks have passed and no sign of the engineer. Absolute disgrace. No regard for their customers. WOULD NOT RECOMMEND TO ANYONE.
Reviewer
Mrs M Roper
Location
LE159PH
Date
04/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Comments:
Having had 3 duplicated on line orders because no connection I complained and said speed wasn’t an issue it was disruption of connection. I received detailed instructions about connecting to a TV which I don’t do and plugging phone line directly into router which it is. Roll on end of contract.
Reviewer
Constantine Kapoutsis
Location
Morton Lincopnshire
Date
04/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have being without a home phone and extremely slow briadband for 14 days now and still not fixed. I was told that Openreach has to fix it as it is outside my premises. Customer services keep on asking the same questions although they have my answers as I have contact them every day. I find them useless and I will never recommend this service to anyone.
Reviewer
George mason
Location
Swindon
Date
03/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Before upgrading to fibre optic the internet was already pisspoor, barely ever reaching 1mbps. So you can understand my joy when after purchasing fibre optic, with speeds of up to 35mpbs promised, I reached the dizzying heights of 3mbps. It's shocking how we've gone through 3 routers and the results are still the same, anyone with a brain would know it's just the shanty connections they offer. Talktalk are a scam end of. Your better off purchasing a 4g bundle and running your house off of a hotspot. Though not talktalk phone packages. No phone signal the majority of the time, scammers
Reviewer
Ian Urquhart
Location
Cumbria
Date
03/10/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
On simple broadband my speed was slowwww and connection erratic, moving to fibre it's stable and fly's and has done from day one. My speed was totally independent of TalkTalk, it was the ageing infrastructure at fault. People need to appreciate on the whole slow speed is beyond the control of the ISP. Yes they should be upfront about what to expect but arguably you could try asking a neighbour their speed given you will most likely be served by same cabinet. For the record I am on a fibre to cabinet and copper to house, my speed is great. Though my house phone is still a write off, I know I'm not alone on my street, I refer back to my comment of talking to neighbours.
I have been a longstanding customer, many years, and cant really rate TalkTalks customer service as I only phone to renew my contract. I did take a point off customer service as when I phone to renew they insist I listen to them recount latest offers. I don't want to hear it but no they insist.
For straight up fibre you can't fault em it's the archaic network which is limiting. It'll take a concerted effort which I think should be a priority above things like TV etc.
Overall you can tell im a happy customer and don't rate ISPs it's the effort to improve the network which I want to see above all else. TalkTalk take note.
Ian
Reviewer
Vincent
Location
Preston
Date
03/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I mainly want to say what an absolute disgrace there customer services are, condescending responses making you feel like hanging up. They can't understand basic math when working out your bill. They over charged the pro rata and then said it was done by the system. Check your bills.
Reviewer
MANEL
Location
BANBURY
Date
03/10/2018
Comments:
Appalling services. I have not had a landline for over a month and the technical support rambles on endlessly and I cannot make sense of what they say. Promised to send an outreach guy to visit my home to check out. I took time off work and no one came. I complained but nothing happens, the same rambling from the complaints section.
Reviewer
JB
Location
Leek
Date
02/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor I am afraid. When I first joined I got 20+ megabits. And I was happy with that. But I'm now at 6 megabits that drops to zero every 3-4 minuites. Cannot play online games or watch a movie without interruptions. Phoned TalkTalk and had to pass the hacker busting questions of "what is your postcode" and "what is your e-mail address". Seriously? You have my bank account details guys...
Cheap does not always represent 'good value'. I highly recommend you look else where.
Reviewer
Liam
Location
Liverpool
Date
02/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service, supposed to install internet on Thursday, guy comes and installs the modem and says it's not connected underground so someone will come tomorrow, within 24hours to fit it. Tomorrow comes, no internet, told I will have to wait untill Monday, Monday comes and no internet, told someone will come Tuesday and internet should be on on Wednesday. I then Cancelled the whole thing, don't want anything to do with these idiots. They have the cheek to say if your not in for your appointment then there is a 65 pound fine and then leave me without internet for 6 days and God know how much longer I would have to wait. Don't give these guys your time. They are pathetic, I had to contact them every time aswell.
Reviewer
James
Location
Barrow-upon-Humber
Date
02/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling Talktalk customer service after our phone line blew down in a gale. My neighbours were reconnected within a couple of working days but the BT Openreach engingeer said they couldn't reconnect us as Talktalk had not reported the fault (which I had notified to Talktalk within hours of it happening). 2 weeks later we are in the same situation, Talktalk keep promising to phone me back and 3 times haven't. It seems they have no record of the fault... Beyond useless. I advise you to never use this company
Reviewer
Carmen Macdonald
Location
Glasgow
Date
02/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Honestly wouldn’t even rate anything a star. Ridiculous customer service. Went into a payment plan took money out account on day the weren’t supposed to, refunded me the next day I paid the bill on the account then yous processed to take another payment from my account a few days later. Refused to cover bank charges caused by the company. Staff are rude speak over you. Honestly worst broadband company in the world and they clearly have no care for their reputation as they do nothing to change or help nothing but a hassle can’t wait until my contracts up to leave them forever
Reviewer
Sarah
Location
Edinburgh
Date
01/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Well I placed an order for broadband middle of last month, waited in all afternoon fir them to hook it up, no show contacted them who said they had cancelled my order, as I wanted to keep my number, I don’t know where you got this from, but as I don’t even use my landline just the broadband that wouldn’t have been a problem, I wasn’t told about this, I wasted all this time, plus more time getting passed online to talk to the right department etc, they don’t care, now I have to wait until the 16th of October to get another company to instal broadband, as my old internet stops on the 14th leaving me without internet. When I had left well enough time ......... I am so angry. I also work ten hour per day. So I don’t really have that much time to waste. So thank you very much for nothing. You are an absolute disgrace of a company
Reviewer
Martin
Location
Bourne Lincolnshire
Date
01/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The service with Talk talk is very poor. The broadband speed is very slow. do not use talk talk.
Reviewer
Calum McKenzie
Location
Glasgow
Date
01/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk service was pretty appalling, the speed of the wifi was abysmal and the cancellation process was made as difficult as physically possible. Would not recommend there services to anyone and will certainly not be a returning customer.
Reviewer
Javier
Location
Richmond
Date
30/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
With Talk Talk I had the worst broadband service experience ever. The speed was extremely slow and the band totally unreliable.
The customer service is non-existent. customer orientiation at all. Talk Talk captures new customers with attractive prices but not delivering quality service nor right customer care.
Reviewer
Sue
Location
Oldbury
Date
30/09/2018
Comments:
Thought I would give talktalk a go as was sick of my current providers charges increasing, I shouldn’t have bothered. Within 3 days of having it installed could not get internet upstairs and as soon as I stepped out of the house into the garden the internet signal was gone. Talktalk were not able to fix the problem, waste of time customer services with no knowledge at all. I was able to break the contract within the month due to the service being unfit for purpose. It’s true, you pay for what you get.
Reviewer
Christine
Location
Northamptonshire
Date
30/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No emails since 18th sept wasted hours and hour on customer service and technical dept THEY DO NOTHING they never phone you back and l am still with out emails if l could have scored nil l would
Reviewer
Jada
Location
Accy
Date
30/09/2018
Comments:
Problems from day one. Very slow speed and constantly drops off and cuts out altogether. After one review they called me and promised to fix but never called back on the date promised and never fixed issue. I want out of contract as I have had enough. Spoils my movies and can't play games as too slow.
Never sign up. I would not even if it were free
Reviewer
Jay K
Location
Glasgow
Date
29/09/2018
Comments:
Thank God I found this website.
I took a deal to switch to Talktalk a few days ago and started worrying straight away. Their call centre is a shambles, it's so noisey I and they had to repeat everything multiple times. They are completely stupid and dunb. When I told them my telephone line number to dheck if I could get broadband they said it did not exist. Realy? I said "We are talking on that line at this moment." - no reply. A few hours later I received an email saying "We've come across a problem getting your service up and running. Don't worry." I tried to log-in to my account when they email my password setup link. After I logged in "This page does not exist" 2 days later still nothing. I'm cancelling right now before they f*** up my existing broadband and cancel my D Debit.
Thank you everyone on broadband.co for warning me.
Reviewer
Laura
Location
London
Date
29/09/2018
Comments:
I would NOT recommend talk talk they charged me twice for a service they didn't even provide my broadband wouldn't work then they couldn't fix it but gladly took my money wouldn't refund me and there customer service agents are so rude please do not go with talk talk they are absolutely a joke of a company
Reviewer
J Bird
Location
York
Date
29/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If there was an option to give no stars I would! I never write reviews but am so angry with TalkTalk I don’t want anyone else to experience how awful they are. TalkTalk are an absolute joke and should be avoided from the very start. I live in York and signed up to their new Ultra Fibre Optic (UFO) broadband which is not only at a good price, but claims up 900 mb/s. I had the Wi-fi box installed into my house with no issues and from a very friendly engineer. Unfortunately this was over 6 weeks ago and I still have no internet. Apparently there is a data base issue which means the router in your house will not connect to the fibre optic. Their engineering team seem very reluctant to rewrite the code because apparently it’s just too big a job. They cancelled my order, ran some tests and claimed it would be up and running. They placed a new order with me, and hey presto it still doesn’t work. So after 6 weeks of waiting they told me that they just can’t provide me with internet and it would probably be another couple of months before they could rewrite the code in the database. The customer service is appalling. I rang them about 15 times throughout this period to get an update, just to be told that they can’t provide any timeline on when it would be fixed. This is not an isolated incident either. There are around 30 other houses in York which are also affected and is actually probably much more. If I hadn’t been so pushy with ringing them to demand answers I’m certain I would have been left in the dark for much longer. Not only have they literally wasted hours of my time, there is absolutely no compensation. The Wi-fi box was on for 3 weeks charging and costing me money to run before I got so fed up and eventually turned it off. I will also be informing OFCOM and hope others who have experienced such awful service do the same. I sincerely hope the company gets fined or forced to review how it runs its business and treats it customers. DO NOT GO WITH TALKTALK!!!!
Reviewer
Pamela cole
Location
Westgate-on sea
Date
28/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have recently had the need to contact talk talk with various problems ,one of which I eventually solved myself. My complaint is that on two of these occasions, although they knew my phone number my email address and my voice is my password had been confirmed, the operator was talking about another customer.s account. On one occasion for nearly half an hour. I despair of the security process.
I am frequently losing my broadband. After the most recent contact I was asked for feedback on a questionaire, but having gone through hoping to have the opportunity to complain I was informed that I did not fit the criteria. I suppose being 85 excludes one from having either brain or a valid opinion.
Reviewer
R Garcia
Location
Manchester
Date
28/09/2018
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Comments:
worst customer service, call centre is based abroad and the lines are so crackled it is a joke. Very difficult to leave them as well, they will hang up the phone to delay you. On the other hand the broadband is a real postcode lottery, connection is never stable. I guess we paid for what we get for, but that is not what they promise in the beginning. Stay away
Reviewer
Vlad G
Location
Manchester
Date
27/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke of a company, don't know how they are still in business. For over a month we are trying to get internet installed at our flat. 3 times! THREE TIMES!! they have sent the engineer to the wrong building in our development, each time they told us to cancel and place a new order as they need to issue a new job number in order to send him to the right address. Two weeks waiting time after placing each new order. Last time we even called them to make sure they have the right address and after keeping us an hour on the phone, mostly on hold, they assured us they got all the details right, only to be called by the engineer on the morning of the installation, and be told he can't install it as they sent him to the wrong building!!! I don't even understand how this is possible, I swear, who even hires such incompetent people?? All these negative reviews are justified, do yourselves a favour and stay away! You've been warned
Reviewer
Sukhvinder singh thapar
Location
Bedford
Date
27/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
This company is the worst ive ever dealt with they continue billing me despite me saying ive left property into temporary accommodation ive asked to cancel and they have not. today i asked for it to be moved to temporary accommodation and they not helping they keep billing me ive had enough it really upsetting companies like this exist. customer service is very very poor. Im just stuck i really dont know how i get through to them
Reviewer
Rebecca
Location
Enfield
Date
27/09/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Comments:
Would like to give my feedback to the the engineer (Jason) who came by to install the line and made sure that I had my internet running. He was very considerate and helpful.
Reviewer
Darren Smith
Location
Kings lynn
Date
27/09/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have slated this company in the past as had terrible customer service because it is outsourced. Went on to there twitter page and problem was resolved.
Recently I upgraded and my new hub and speed is totally brilliant and the deal was £23.50 for 18 months with the new hub which looks in a different league to the old one!
Reviewer
Wren
Location
CARDIFF
Date
26/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
It's the same story every time I need to talk to them. Talk talk are absolutely useless. Their connection is patchy, their customer service is shockingly bad. They're not even cheeper than the more reputable providers these days!
Reviewer
Martynas
Location
Date
26/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bloody horrible internet speed. 500 kb/s.
Would be bearable if they didn't disconnect every 2 seconds. I was disconnected for a week (due to some "technical issues") and they pretended like it did not happen. Never again.
Reviewer
Josie
Location
Borehamwood
Date
26/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Very annoyed with talk talks customer services I don't believe they are very understanding or helpful.
I have been a loyal customer always paying my bill within the time frame and always accepting each problem.
Numerous phone calls I have made to better my service which on talk talks behalf haven't compromised with me on. Today I had been charged extra on my talk talk bill and as I call to express my frustration they aren't very helpful and are refusing my refund almost immediate this has now left me in a difficult financial state this is very unexceptable especially when talk talk wrongly charged my account this is outrageous do not consider talk talk bad service bad connection and unreliable!
Reviewer
Jamie
Location
Wirral
Date
26/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm sorry I went with talk talk. Ever since I got installed back in march 2018 I've had nothing but trouble with my broadband and phone line, I called them last night about having no internet connection, they tell me it's a fault with one of BTS line which talk talk rent from bt, so in other words, they're passing the book.this will take 72 hours to resolve the problem which isn't good enough. I'm thinking of moving to bt if this problem isn't resolved by tomorrow
Reviewer
Matthew cullen
Location
London
Date
26/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting company avoid at all cost , not interested in anything but your money
Reviewer
PamT
Location
Loughton Essex
Date
26/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I am a new customer, After connecting my router the broadband wasn’t working. I phoned customer services this is based in South Africa, I spoke to customer services who told me rudely to “call back in 2 or 3 hours and maybe someone else could help me” I was on the call for 90 minutes trying to cancel my new contract. I was told I was 1 day out of my 20 day cooling off period and would have to pay £285 I asked to speak to anyone who could detect why my broadband isn’t working. I have to wait 7 days for an engineer. The unprofessional attitude and incompetence of customer service is horrendous, DO NOT CONSIDER TALK TALK
Reviewer
Angela
Location
Warton
Date
26/09/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
After being told my internet so slow by others went on holiday used another provider it was amazing..came home phoned talk talk querying the price increase and connection speed to be told I needed to do line speed test..I m not very techno and got mad and said do you know I.m not an engineer I can't be trained In 5 mins to download this do this do that I only have a phone no computer forget it it will be easier to leave..I.m now in the process of moving cross fingers..hopefully gone are the times pages won't load takes two attempts..gone are the weekly job of switching off the router and maybe now when there are two of us usei g the WiFi at the same time we can both surf happily..
Reviewer
Nadeem Ahmed
Location
Dundee
Date
25/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hi my internet not working last one year I make complaint so many time but they unable to fix it so I decided to live and I have to pay fees for living they Rob me please stay away from this do he co
Reviewer
Bani
Location
Warfield
Date
25/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is a komplet nightmare . They should not been takeing people’s money for nothing ,they should be put to jail all of them . I personally hate the game they playing and please please please don’t never never never sign a anything with them they are awful all of them
Reviewer
Dorian
Location
London
Date
25/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I Have Ben with Talk Talk for 1 year and a bit customer they provide worst service You can ever ask for. Even they are cheap it is not worth being stressed . I would not be a customer with them even if they provide free service anymore .
Reviewer
Becci
Location
Grantham
Date
25/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Terrible service, no one understands what you are asking, feel like you are going round in circle over and over again when trying to resolve an issue. You could spend 15 hours on the phone with this company and would still come off the phone call knowing no new information from when you started the call. Absolute waste of time. Don't waste your money. Go with EE! Their call centres are in Newcastle, they understand exactly what you are talking about and have the best customer service ever. I have a personal contact with a direct email address who can sort anything out with the click of his fingers! Don't waste your money with this waste of space company!!
Reviewer
Richard
Location
BATH
Date
25/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A truly disgusting breach of customer care of duty. A brazen denial of customer rights and obligations, deliberately designed to prevent customers from obtaining any sort of satisfactory support.
Reviewer
Violet
Location
Hendon
Date
24/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The service is entirely awful. Everyone's trying to be nice, but no one gets anything done and they just keep making mistakes on my bills and with my broadband over and over. It is not worth the stress and ALL OF THE TIME you have to waste fixing their mistakes. Do not sign with TalkTalk.
Reviewer
Steven
Location
Bracknell
Date
24/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking. Won't let you exit contract due to poor service
Reviewer
carl ferguson
Location
bridlington
Date
24/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Horrible company for months now been having problems with the wifi when i can get through to them the test they run are useless as its a problem with the hub itself when say that to them they dont listen and carry out thier perfetic test rang them today explained the problem and they just hung up. Not a happy customer and i will be slating talk talk where ever i can.
Reviewer
Louise
Location
West sussex
Date
24/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible customer service, complaints not felt with rude and unhelpful staff, no response to emails made and am still waiting for a refund to be made back to myself. Can’t wait to leave when my contract is up next month.
Reviewer
Jimmy
Location
Dagenham
Date
23/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband provider ever. I have to wait 72 hours for someone to call me. What was the point of having 7 days a week service if they can’t fix broadband connection on the day you need it. Same
Reviewer
Neil
Location
Brewood
Date
23/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SHOCKING SHOCKING SHOCKING SHOCKING SHOCKING SHOCKING SHOCKING SHOCKING
Reviewer
E. Kirov
Location
Newmains
Date
23/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really do not like the service, how they treat their customers. I've got a problem with internet connection, they run some test and say that an engineer need to come, nearest available was in one week, but they said I would have the connection till that time but with same problems. But I don't know what they've done and I haven't got any connection at all. I called them again and they found an engineer to come next day, so I was happy to hear that. But no one showed up, I lose a day to wait for an engineer because they charge you 30£ if you miss it...but what about if engineer didn't come??? I call again, and was told that it was rescheduled, but no one did not call or write to say that. So again, next day, I am waiting for the engineer visit, and guess what, no one showed up. One more day of my life is gone for waiting of nothing.
Reviewer
Saskia
Location
Hatfield
Date
22/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service!!!! Only just joined but we arr already cutting them off!
Told that an engineer would come in a 6 hour period. No one showed up. After ringing for hourd, we were told no one was coming because they decided not to but no one had bothered to tell us. Customer service staff are extremely rude, unhelpful and inconsiderate.
They do not disclose to you everything you need to know and they tell you one thing when you sign up but do not keep these promises once you have actually signed up and paid.
Changed our landline number without telling us even though we requested to keep our old number. Even though they had changed it behind our backs they hadn't even told us what the number was!
Broadband isnt even working!
Avoid!!!!!! Honestly you've heard it here
Reviewer
Dave
Location
Watford
Date
22/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Potential customers be aware of joining TalkTalk; It is near impossible to get away from them. Even when they agree zero penalties they will immediately bill for full termination cost. You can spend endless hours talking to foreign customer Centers’s in my case at least two different countries). But never the same person or any way of picking up the thread from one agent to another. Keeping transcript of conversation are also useless as they only record selected parts on their side. There is no way of comparing these conversation record as they will not forward you their copy and will not accept your copy (TalkTalk has no email address). TalkTalk Customer Service Manager eventually offered to reduce the termination charges by half. Naturally I refused this offer.. If you are within the 20 cooling off period or the 30 day Customer Service Guarantee offered to new fiber Customers, they will still bill you. I have been with them for two weeks most of the time talking to people in these call Center with nothing resolved. Looks Kline taking another 8 weeks before we get arbitration involved and maybe even longer to get back any money owed to me. Be aware TalkTalk are seriously bad for your health.
Reviewer
David mcnair
Location
Manchester
Date
22/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service lack of Internet at weekends. Overall shocking. Asked to leave and they are saying I will be charged unless I wait (with no Internet) for 28 days. Please don't use this company. Insulted they even offered me a 3pound refund for all the hastle they have caused me. I even fell into the trap of upgrading my Internet and nothing changed. Go to somewhere else.... Honestly!
Reviewer
charles best
Location
stockton on tees
Date
22/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I joined talktalk and they where the worst company I have been with had to spoke to some one on the phone and later found that I had to contracts for the same address when I complained they ask me for£78pounds for to start a new contract which I already had then a friend of mine told me to join ee and after leaving talktalk they kept sending me a bill for the router ,since joining ee I have never had a problem with them and there prices when you take a contact they will give you a discount and found them to be the best I get the internet and my landline for £38 pound with discount £28 month
Reviewer
Rachael
Location
Nottingham
Date
21/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful! If I could give them no stars, I would! We had constant problems with our broadband, the main one being extremely slow internet. The welcome letter guaranteed a minimum of 3mb/s but it never got above 0.5, the letter said to wait 2 weeks which I did and then after several calls, all of which took over an hour on the line while they did diagnostics and tests and each time said wait 10 days and you will definitely see an improvement and if not I would be able to leave and have all money paid to them refunded. Well that never happened so after 2 months, I was fed up and called to cancel. They insisted I paid exit fees (16 months x £18) even though they broke their contract. They said there was no chance I would ever be refunded any time that we had already used, even though for the most part there was no service and after over an hour AGAIN on the phone to the manager, I got nowhere so opened a formal complaint. After 3 days, another manager contacted me and in his words "as an Ct of goodwill we will let you out of your contract". So even though i was fully within my rights to leave free of charge, they made it escalate to a formal complaint and a lot of hassle for me, for no reason whatsoever. I decided not to take it further and ask for my funds refunded as it was a lot of stress just leaving talk talk! Do not use this company, they are absolutely dreadful.
Reviewer
Robin
Location
Manchester
Date
20/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service. Rude, incompetent customers services staff that make empty promises just to get you off the phone. When I made a complaint they basically said they were under no obligation to offer me compensation for the hassle and upset they had caused me. What a horrible business model.
Reviewer
Ian Crock
Location
West Oxfordshire
Date
20/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Potential customers beware. Do not take up a contract with TalkTalk.
TalkTalk advertise on the TV, and will tell you over the telephone, that their 30 Day Guarantee allows you to leave if you're not happy free of charge.
TalkTalk engineer failed to attend a confirmed appointment to carry out installation at my home after I had taken an un-paid days leave. No contact from them, no apology, no explanation. I cancelled my order within the 30 days and now they have sent me two bills, Early Exit Fees £279.85 and a monthly bill of £36.54 for a service that they never installed and never took over from my previous IP provider.
It's scandalous that this company, which comes under the BT umbrella, are allowed to do business. Do yourselves a big favour and choose a different Internet Provider because this lot are criminals and regardless of what they advertise or tell you they will be lying.
Reviewer
Michal
Location
London
Date
20/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Did not meet my expectations when it came to speed or reliability even though I had fiber. There was nothing talktalk wanted to do about it. I ended up paying the rest of my contract just to be able to move away from them.
Reviewer
Chris
Location
Birmingham
Date
19/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk is the worst network ever, no value for money, shady terms and conditions, they will actually charge for services not rendered. Very unhelpful staff. Big mistake. They are a total joke
Reviewer
Malcolm
Location
OUNDLE PETERBOROUGH
Date
19/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have experienced everything the other reviewers have experienced. The only difference is I have only been with them a month and had nothing but problems. When my land line rings and I answer the call my router drops out. Also it drops out several times a day. Completely useless. We left BT because their price increases became too expensive for me being a pensioner. I have run out of ideas who to go to, we have no fibre optic here so choices are limited.TalkTalk can do one.
Reviewer
RAJ
Location
WATTISHAM
Date
19/09/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I switch BT to Talk Talk becouse thier adverttise speed was good and price was only £34 per month but now my broadband speed is much less than they advertise and price also gone up within the four months so I am going to end this contract
Reviewer
Andy
Location
Colchester
Date
19/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Terrible company, they cannot answer questions, they say one thing and do something else (lie).
Reviewer
Diane
Location
Nottinghamshire
Date
19/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't be drawn in by the cheap prices, you get what you pay for with talk talk! My broadband was fine for the first 6 months albeit slow but now it goes off everyday, contact them for help get the usual turn it off and on again after 30 seconds.. working again so they assume issue fixed! Goes again following day, repeat process, try and live chat agents useless, no point trying to call. AVOID
Reviewer
amileigh
Location
hertfordshire
Date
19/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I too was sucked in by the cheap prices. But it is true what they say you get what you pay for.
Talktalk were an absolute joke they over promised and under delivered. took £70 out of my account when they told me the set up fee would be free no one even came to my house I done the set up myself and wouldn't give me a refund. On top of that when I did say to them that I was leaving they said can I give my box to someone else. NO CARE FOR THEIR CUSTOMERS. all round rubbish service and the speed for fibre optic was so rubbish I ended up using my phone data instead. NEVER AGAIN AND I WILL NOT BE SENDING ANYONE I KNOW YOUR WAY.
Reviewer
Jessica maslin
Location
Filey
Date
18/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs.i switched from bt and was promised faster internet but only getting 1.2 mb on the fast fibre which is a joke.i have been in contact 5 times now to be told someone will come check it but nobody ever comes.i only gave 1 star because i had to.stay away there rubbish
Reviewer
Lauren
Location
Date
18/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible company, terrible service avoid at any cost!
Reviewer
Kevin
Location
Suffolk
Date
17/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tempted by low prices I switched to TalkTalk. Big mistake, broadband speed .02Mbps at best & kept losing connection. Complained via web chat & a number of emails but no resolution just going over the same things again and again. Moved back to Plusnet and getting 1.0Mbps not ultra fast but much better. Since then TalkTalk have failed to answer my emails about a contract termination fee which I will not pay because they could not provide their own minimum guaranteed speed.
Reviewer
Spqr
Location
Orpington [email protected]
Date
17/09/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have "fast" fibre. Speeds cuurently 4.28 down, 2.61 up. Web pages often time out on iPad even after rebooting and clearing history. Really pathetic. Was faster before I switched to fibre
Reviewer
Julie
Location
Bradford
Date
16/09/2018
Comments:
Omg I advise anyone looking on here deciding whether or not to join talk talk not to do it !!! I joined 16 months ago and have never been as stressed in my life. From the beginning it was so bad, buffering constantly to the point where I had no Wi-Fi at all. This went on for the whole 16 months to the point where I literally had about 1 hour a night when I got in from work. I rang so many times and got no where every time " let's go through these checks
Reviewer
Jason
Location
London
Date
15/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service. Philippine based call centre really don't do the company any favours. 'Technical support' took over 1 hour for a very basic query and the level of support and service was appalling.
Reviewer
Hoda
Location
Southend-on-Sea
Date
15/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Extremly slow responce, inconvenient appointments, it took them 2 weeks to send an enginner who could not fix the problem.
Reviewer
Zaraki
Location
London
Date
14/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just don't invest in talktalk's wifi services. Wifi can't even stretch a couple metres even with the extender which we had to buy from Argos. Waste of money.
Reviewer
Nick H
Location
Essex
Date
14/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Their broadband was fine, worked pretty well.
But when I tried to move House it all went wrong. They couldn’t activate the new service so I cancelled and now 7 months later they are still trying to bill me for broadband they don’t supply. The worst thing is when I phone them they actually agree that I shouldn’t be billed and will fix it, but then next month rolls around and here comes another bill. It doesn’t help that you can’t understand the person that you try to talk to.
Just don’t sign up with them. Even if you think hmm it’s a pretty good deal, just don’t. Go with anyone else.
Reviewer
Russel
Location
Liverpool
Date
14/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible service...Connected with them on 20 august,on 1 september without internet already.Already 14 september,their engineer came on 12 september and did nothing and tell me to wait for another engineer,to fix the socket.Another engineer didn t come today,spoke with their customer service and they told me to wait for another 72 hours.Unbelievable disrespectfull company.Stay away!!!!!!!!!!!
Reviewer
Phil Hodges
Location
Hove
Date
13/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have given one star because I wasn’t sure you could give nothing. If you’re reading this take it that I have given no stars. My service went live in February 2018 and I have never had a phone line, broadband or tv (the package I ordered) to this date so far - 13 September 2018. Admittedly I was not contactable initially as I was not living at the property, but now I have had to call them every time to chase this. Everytime I get the same response, we are going to test your line (it has taken 45 mins to get to this point) and I have been beside myself telling them they are going over the same stuff over and over again. They then put me through to complaints who then go through the same things, wanting to check the line etc, it is infuriating and wasting my time. back in august 21st I had to fight for their engineer to come out. He came out and said there is no service and they will arrange for a BT engineer. I was told as he left ‘if I do not hear from them in 2 hours call them to book the engineer. Surprise,I didn’t hear. I am so busy I didn’t get back for a couple of days (why should I do the chasing?!) and I went through the same questioning again. I am so fed up with Talktalk.
It did progress to a BT engineer going to my property but because I was not in they could not check it and closed the matter - no one let me know the engineer was going to the property!
Since then another complaint made and I dealt with a manager in complaints who promised everything will get sorted and not to call as I will hear from them by Wednesday. 10 days (including 2 wednesdays) I had to call again. I went through the same questions, can I confirm if I have a line? Can I confirm if I have checked the modem,....over and over again. I am almost shouting at them now when I have to call them. it is not their fault but for the training and processes talktalk provide their staff.
My advice to all is to go with another provider!
Reviewer
Jamie
Location
Southend-on-sea
Date
13/09/2018
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
All was fairly satisfactory, until I received notification from talktalk that I had incurred in a penalty for cancelling my contract. Since I never did cancel my contract, I had to invest 2 hours of my life talking to costumer service, only to find out that another service provider had contacted talktalk and told them that I had switched to them (which I never did). Talktalk had believed this other provider, I don't know how, and had charged me with the penalty nonetheless, saying that I will be refunded if I agree to a further contract with them. Seeing this as my only choice, I agreed. I am currently awaiting said refund. I felt scammed by both talktalk and this other provider.
Reviewer
Lynn
Location
Scotland
Date
13/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with Talktalk for a couple of years only because they are cheap and I can't afford anything else at the moment. I have had numerous occasions when a Talktalk and BT Open Reach engineer have had to come out to fix problems. Twice the Talktalk engineer failed to come within the allotted time and surprise surprise if I had not been in they would have charged me £30 but you get nothing if they fail to meet their obligations. I have been without the internet for a week and as I use this for my work I have lost a weeks worth of my livelihood. They offered me £5 for this and £1 something for not having access to the internet. I was also unable to access Nowtv, which I pay for but got no refund for that, and any other tv apps. I wouldn't advise anyone to choose them as their internet provider. I shall be leaving as soon as I can.
Reviewer
John
Location
Fareham
Date
12/09/2018
Comments:
The worst customer service I have ever encountered. Talk talk have admitted to me that they have made a mistake in charging me further admin fees, however they still require the fee. When communicating in on line chat,they take for ever to reply,crib board training. Do not use talk talk, they make it intentionally difficult to contact them , they will not provide any email to make complaints.stay away. Terrible company
Reviewer
JRS
Location
Warwickshire
Date
12/09/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Truly awful customer service. The Indian call centre is dreadful - it's like talking to a robot as they go through their script, asking the same question several times. Their own engineer - when he finally came out - was unable to fix the problem. The BT Open Reach engineer eventually fixed it, but it took almost a month to get to that point. As soon as I'm convinced someone else is better, I will be switching ISP.
Reviewer
Mark
Location
Wilmslow
Date
12/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please please don’t sign up with TalkTalk. They are unquestionably the worst broadband provider on the market. CustomerCare is a call centre in a third world country where the untrained call handlers just guess. Yep, that’s right. They guess. It’s now day 5 of our internet not working and we are still no nearer a solution. Apparently it’s because the phone exchange has developed a fault for their product only. No other homes on our road are affected. Just us because we are talktalk customers. When it is working it’s painfully slow with many breaks in coverage. Choose Anyone else, you’ll thank me.
Reviewer
James
Location
Eastbourne
Date
12/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
No one should use TalkTalk. Their customer service team are awful, I have to ask questions at least 5 times before they actually answer it. They don't care about retaining customers, and as I am out of contract (because I am about to move so don't want to sign up to a contract) they are not able to do ANYTHING on their systems apparently, and so don't care that I will never be signing up with them again. Do yourselves a favour and sign up to a decent provider, with decent customer service team like Plusnet. I will be making a complaint about TalkTalk as well.
Reviewer
D
Location
Glasgow
Date
12/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The issue that I have experienced was: I made an order on 07/09/2018 for tv and broadband, this required a £50 upfront payment which I paid. Then the following day, 08/09/2018, I received an email and sms stating that there was a problem with my order but it was being solved. I found this a very strange thing to say to a customer if there is nothing I can do about it why even tell me? And there was no problem taking £50 from me! So I phoned to see what was going on to be told that the reason the order was not proceeding was because of an old landline number I had asked to be transferred over to my TalkTalk account. The only reason I provided this old landline number was because I was ASKED TO, I do not even use the landline so I could not care less for it I only put the number in because TalkTalk ASKED ME TO. The woman apologised and put me through to yet another advisor, saying that they would start a fresh order but that I was not to worry the £50 upfront payment would be transferred to the new order and I would not have to pay any other upfront costs. This turned out to be a lie as the advisor said that I WOULD have to pay another upfront cost but that the money would be refunded to me within 24 HOURS!!! ANOTHER LIE!!! Because I was then put through to another advisor! Who said it would be 10 DAYS!!!!! At this point I am absolutely furious but willing to give them another chance only because it saves myself the hassle of having to go through all of this with another provider; and given the fact TalkTalk now has £100 of MY money, I’ll be making sure I get it back before I even think of going elsewhere. So at this point I have been promised a £50 refund within 10 days and also the service (tv and broadband) I had paid for in the first place. But I get an email saying my REQUEST for a refund has been rejected! I did not request anything I demanded my money back simple as that it is my money that I am owed! So now I have decided to cancel the full order and now want my full £100 returned to me, having to phone and speak to yet another series of clueless advisors not even based on the UK (very stressful when your angry enough as it is and nobody can understand you) I was promised that the £100 had been sent back to my debit card the one they took the money from in the first place which I obviously have the bank statements to prove, for me to get yet another email saying my REQUEST for a £100 refund was rejected!!!! So I once again have to phone this ridiculous joke of a company, for a manager named Mario to say he has now successfully processed a request for my £100 to be refunded to me via cheque, as clearly there is some sort of problem for TalkTalk to put my money back into the account they seemed to be able to take it out of no problem.. but yet again the next day another email saying this has been rejected, I phone and have to speak to the most rude arrogant woman who was talking over me shouting as if she had any right to be frustrated when I’m the one being blatantly robbed! I have received no service from TalkTalk and have given £100 of my money for NOTHING! I’m the one who should be angry!! This extremely unprofessional woman ended the call by promising the £100 had been returned to me via my debit card even though I repeatedly explained I want it via cheque, she literally talked over me and ignored me when I was saying this and eventually hung up on me, I recorded her promising that she had sent the money to me, I then get a call to say this was rejected as £50 has already been refunded to me, even though my bank statement and the advisors from my bank have clearly says otherwise! The 2 most recent transactions on my bank statement are ME giving TalkTalk two seperate £50 payments!! The woman became very rude demanding I take this up with my bank who have already told me it is not their responsibility to refund money that TalkTalk owe me, which is understandable considering TalkTalk have £100 belonging to me and my bank don’t! At least 8 TalkTalk advisors and managers tried to pull that one “try claim the money back from your bank” obviously what their employers tell them to say in the hope that customer’s banks will give them the money back so TalkTalk can keep what they have stolen!
As TalkTalk are insisting they have sent £50 to me which can take 7 days, I have no choice but to wait 7 days to see if it has been sent or not, and have just came off the phone with another advisor Rhea who says she has worked for TalkTalk for 2 years and can absolutely garuntee that she has “successfully” sent the remaining £50 back to my debit card, meaning they do not owe me any money, even though neither of these £50 payments have went into my bank, which is odd because they managed to take the payments from me within seconds but when it comes to them giving people their money it’s a big hassle. Lie after lie from this absolute joke of a company, I haven’t just last minute decided to change my mind about going with TalkTalk and therefore inconvenience and disrupt the service TalkTalk were trying to provide.. this was a series of mistakes on their part which ultimately lead to me having no choice but to demand my full refund and I’ll go elsewhere for tv and broadband. I’m 36 weeks pregnant and in the middle of moving into my new house and for days now I’ve been in tears of frustration and being sent round in circles about all of this, I should not have been overcharged in the first place and none of this would have happened if the advisors would have got things right and not each told me lies I would have been more than willing to continue my order with TalkTalk and have them as my tv and broadband provider. as i have already stated I did give them 3 or 4 chances to make this situation right but when I have advisors on the phone telling me one thing and then getting emails completely contradicting this, I can’t help but not trust this company there’s no way after all this I am going to want an 18 month contract with them. Will be recommending all family and friends avoid this company, reviews are shocking aswell I’m very surprised this company is still in business. If my money is not in my bank within 7 days, I will be forced to have my lawyer take this further as there’s no way I’m letting a company of this size and wealth blatantly steal £100 from me, someone they have done nothing for in return, I don’t even have the tv or broadband I literally owe them nothing!!!
Reviewer
Anonymous
Location
Milton Keynes
Date
11/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ever since I got talk talk broadband I have been contacting them on a weekly basis. They do the same checks , and keep sending new routers, they give a million reasons for the low connection but they just don’t let me go. The max speed I have had is 0.6mbps. The worst I have had is 0.3mbps. Most of the fault managers have been rude saying I am still getting their minimum speed guaranteed. And for this connection I pay £18
Reviewer
Ruth Coffey
Location
Wallingford, Oxfordshire
Date
11/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk scam !! Beware,
I changed my broadband to Talk Talk last December. I have not passed on my new home phone number to anybody, only talk talk knows it. I have since deleted 20 missed calls, then another 23 , looked tonight and there are another 17. I have answered about 6. These are scam callers who say there is a problem with your broadband and they want you to run a diagnostic test on your laptop. What they do is install a piece of software that they can use to access your laptop, then want you to log on to your bank to give you a refund but then they steal your money because they can see your login details.Talk talk are aware of this but the scam continues. Please let all your friends and family know, especially the elderly who are more vulnerable and think something is actually wrong. Cancel talk talk as your provider as information is being leaked of new customers. Talk Talk are doing nothing !!!! Please share.
Reviewer
Lydia
Location
Oxford
Date
11/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Worst company i have ever delt with. Constantly get things wrong, never fix problems, very rude. Had me crying many times now.
Reviewer
Cara
Location
Liverpool
Date
10/09/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I had the pleasure of speaking to customer service provider Mary - Jane, she not only conducted herself to the highest of standards but was extremely polite and helpful. I had the issue that needing sorting fixed within a matter of minutes and all her best efforts were focused towards ensuring i was happy with the service and protecting my services in the future. REALLY IMPRESSED, THANK YOU!
Reviewer
B.B.
Location
London
Date
10/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please run far away. They have put me and my housemates through hell. Countless phone calls where no one keeps any records. Guarantees of call back that never happen. The emotional nightmare of dealing with talk talk is fair to anyone. There is a big problem with process, communication and even our broadband when we finally got it wasn’t worth the wait. We upgraded and hardly a difference. I am writing this because no one should go through the problems we have suffered. I’ve been in tears in frustration on the phone more than once. Please talk talk take responsibility for all of these issues and value customers better.
Reviewer
Anonymouse
Location
Date
10/09/2018
Comments:
Almost as good as my toaster.
Reviewer
reidmet
Location
Llantwit Major.
Date
09/09/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Had Talktalk for a number of years, and it has always been trouble free for me. If the price remains the same I will stay with it.
Reviewer
Liam
Location
Sunderland
Date
09/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with them almost a month now, recordered a fault the first day my internet went live as I was getting speeds of 0.5mbps when the lowest guaranteed speed is 1.7mbps and they predicted I should get atleast 2-4, they have sent out 2 engineers. first engineer did nothing, second engineer left after he couldn't get the speed past 900kbps and considered the issue "resolved" Called several times explaining the issue is a line issue, used the webchat explaining it is a line issue, used the community forums explaining it is a line issue and TalkTalks attempt to resolve this issue? Send me a router, I can't wait for my third engineer to come out and be unable to fix this problem so I can exit the contract freely.
I wish I could give this review 0 stars.
Reviewer
K
Location
london
Date
07/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible company, got no signal at all. Got no help from the helplines. Just got sent round in circles. I cancelled my account now i cannot get into it to pay my debt and is going up and up and i can't do anything and am now being harassed by bailifs. I have called countless times to try pay and they cannot help me. DO NOT WASTE YOUR TIME MONEY AND EFFORT THEY WILL RIP YOU OFF!!
Reviewer
jw90
Location
Brighton
Date
07/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling, rude and completely useless sales team.
Prank called me several times on a Sunday morning because I did not answer two calls from them on the Saturday.
Reviewer
Shirley Feltham’s
Location
Staffordshire
Date
07/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Worst company I’ve dealt with ever problems with intermittent broadband for six months customer service if that’s what they call agents that either don’t understand English or you can’t understand them don’t even speak clearly .....although gone on for six months they claim I first spoke to them just 10 days ago ....unfortunately I can’t leave till February 2019 can’t wait my advice do not sign
up unless you want to experience hassle and zero service
In the last 5 days I have spent around 16 hrs speaking with them was totally exhausted and frustrated with them
Reviewer
Prabhanjan
Location
Warwick
Date
07/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
When you don't have better thing to do & want to waste 2 hours of your daily time , Chat or Call the Talk Talk support team. One of the Top rated worst customer service team i have ever experienced. The Sales team commit false assurance to customers & they route you in loop to customer support & then to Order management team for you to keep chasing them. Talk Talk CEO hope you are seeing these feedbacks ?. You call a support personal & they gonna keep you holding for couple of minutes & you are surprised to see a new person asking what can i do for you - phone goes quite suddenly you wait for 5 mins & disconnect ; call them back again ....loop...loop
Reviewer
Manoj Ladva
Location
Sheffield
Date
06/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever. Slow internet keeps dropping and constant outages. Customer service / technical department just keep Tring to run speed test and tell you they'll do something to improve but never do. After 28 days I'm legally allowed to leave without penalties which I am doing and going back to sky who are not actually costing me much more.
Reviewer
Jessica
Location
Coventry
Date
06/09/2018
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
would disconnect randomly and very often, the internet was always much slower than what was expected. I cancelled my service with them early and they were very easy to talk to and made it very easy to end my contact with them. Good customer service terrible broadband speed and reliability.
Reviewer
Tatiana
Location
Belfast
Date
06/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The worst internet connection and customer service. Avoid!
Reviewer
Anthony Galloway
Location
Sheffield
Date
06/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Been with talk talk for 10yrs plus, service was good, then last year we had intermittent service, complained to service department which was like pulling teeth, hours and hours of phone call to Indian call Centre, a total waste of my time, months later no improvement, complained again sent me a new router and it improved for a few month, then back to intermittent service for 3 months.
I couldn’t face phoning India again so moved to BT service which is brilliant, no issues, unfortunately had to pay T/Talk £150 to move providers (for their ineptitude, but worth it to get rid of the stupidity)
I Canceled my direct debit but paid the fee, Talk talk said it was late so they’ve added late payment fees and are now hounding me with more fees and threatening letters.
I know I didn’t need to pay the leaving fee and could wait for the court to agree with the fact they hadn't provided the service & I know I would have won, but I value my time and I think T/talk know that so they keep sending threatening letters.
Take my advice do not use this company, don’t even consider it, you will likely regret it.
Reviewer
S Warren
Location
Berkshire
Date
05/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrendous company to deal with. Have had issues with all services for months yet cannot get to speak to anyone in the UK for assistance. Going round and round in circles with staff from the Philippines who have appalling grasp of English language. Have written to the CEO in Southampton on advice of Ofcom. She's ignored my letter which demonstrates the utter contempt shown towards customers who pay her, probably extortionate, wage. My elderly father was made ill recently also trying to deal with them on a separate issue. Talk talk don't care less so avoid at all costs getting involved with them.
Reviewer
Evan
Location
Newcastle
Date
05/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It would be an understatement to say TalkTalk was the worst company in anything I have had to deal with so far in my life. From poor customer service and technicians reading the same two bullet points of "fixes" and becoming stumped when they don't work followed by a 50% chance of having the phone hung up on you, to a horrendously unreliable connection, frequent outages and slow speeds, this company has more than earned its status as "Worst Provider in the UK" for the past two years, and seems to be adamant on making it three.
Every interaction with support seems to be a 20 minute session of them trying to absolve TalkTalk of any fault. Be prepared to pay out of pocket for a new router to test with, ethernet cables, wifi boosters and so forth before TalkTalk will consider the problem being from their side (which is compensated by a miniscule £5 of your next bill and still no fix to your problem). Although one of the cheapest ISPs in the UK, what you pay will still be seriously more than you get, and you'll be paying twofold in emotional labor and extra equipment in an attempt to fix the problem yourself. My advice? Just pay the extra that other companies ask for internet, TV and phone. You will be saving yourself a lot of headaches and frustration in not having to deal with a company that cannot even pinpoint their own internal issues or customer's problems that doesn't involve a basic line test followed by the phrase "we haven't detected any problems", but are still more than happy to slap you in the face for a service they only provide a quarter of the time.
You will be begging to leave early, and that only happens with an extortionate cancellation fee. Just don't do it.
Reviewer
Kristy
Location
Wednesbury
Date
05/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible company over all. So it was a 30 day wait u til I had an engineer come to install the connection, he damaged my wall trying to replace my old door bell as he thought that was where the connection would be (wtf) then the Wi-Fi came and it didn't work so I called them up and spoke to a woman in Pakistan (surprise suprise) they replaced it and I waited 7 days for the new one to arrive only for that one not to work either so I again called them up and said that I wanted to cancel the contract but unless I paid 300 quid plus to get out I couldn't. I haven't just got 300 quid lying around for this crap! So the 3rd wifi box arrived as I had no choice (3rd time lucky) this one actually worked but the signal didn't even reach upstairs so I called them again and they said I'd have to buy an adapter from then at another 50 quid (I don't think so) any way I got one from argos at half the price just so I could watch Netflix in the bloody bedroom. I've been with them now for about 18 months of my 2 year contract and I can't honestly wait for it to be over as I'm basically paying for something that doesn't work even with the adapter thing I got the internet is so slow it's frustrating, constantly disconnecting and reconnecting and buffering. It's basically aload of s**t don't bother!waste of time money and effort. Feels great to get that off my chest!
Reviewer
Terence
Location
Alness
Date
04/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Moved to Scotland from London and therefore terminated my agreement - unbelievably poor customer service which eventually got an outcome when I stopped the Direct Debit but three months on still haven't received the £12.53 they owe me for over payment. Have written three times with all attachments They have yet to reply to my letters even though I asked them to and with their customer service you are wasting your time as it's clear the staff are reading from a script and can't take or make decisions. Pathetic - AVOID
Reviewer
Ryan
Location
Liverpool
Date
04/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So wish I could leave a no star rating for talk talk. Been with them for 2 and a half years the first year was great so took out another 12 months with them, had a few problems but I hardly used the Wi-Fi anyway but got a job where I had to use my computer a lot for work and then I noticed how bad it was, dissconecting every 5 minutes. Was on the phone every day regarding me internet, had this problem for 6 months. awful customer service so hard to understand any of them on a good day. So had enough at this point rang up to cancel me internet, at this point it's been over 2 years so wasn't under contract. Then got told I signed another contract for this year which I never and have to pay to leave.
Reviewer
Rachel
Location
Manchester
Date
04/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Absolute nightmare,engineer never turned up,customer service can’t speak fluent English and now I am getting a bill for coming out of a contract that I wasn’t using as there was no service!
Reviewer
paul
Location
london
Date
04/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever! So poor customer services. Without internet for the last 6 months but still charged for it. They wont cancel my contract without paying a amount of over £200. Amount that they already took from my bank amount in the 6 months of non receiving any services from them. This company have to go down.
Its a shame for uk. Customer service's english is so poor as well so very hard to have conversations.
Can not be any worst...
Stay away people
Reviewer
Ryan
Location
Northern Ireland
Date
03/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I was with TalkTalk for a whole year with no problems and would have happily recommend it. However once we moved to a new home problems started. I phoned about a month before movingto see when I could get the internet moved and a new modem set up. I was told the earliest would be a week after we moved in and I thought ok. A week before they call me to let me know the engineer has been pushed back several days. That was the first sign.
It comes to installation day and I take a day off work to wait for the engineer who was supposed to come between 8 and 1. He never arrived. I phoned the customer service around 1:30 and they told me that i could just do it myself and no engineer was needed, despite the several texts, calls amd reminder emails telling me otherwise.
It is set up and works fine for two days before it goes off completely. So i spend most of the day troubleshooting myself and using guides to try and solve, I then finally call custmer support. For several hours I chatted with this man who made me go through all the steps I had already done. By the end of it he says he has no idea and will need to send an engineer round. I ask when will that be and he tells me it would be neary 3 weeks.
That would be a full month in our new home without internet which is outrageous and worst of all when I asked if would still be getting a bill at the end of the month for a service I was not getting he said yes. I then asked to be transferred t a manager who was very hesitant to help and didn’t really seem capable of much but he was polite. Despite complaints nothing could be done and id be down a month of internet with a possibility of compensation at the end, but not toll after it was fixed.
I called another company who was able to install a new fibre line within 3 days of my phoning for the same price and better speed.
Took me 4 calls to cancel my service, twice the call was cut off and the third the woman claimed the cancellation service was down and id have to call back. Absolutely terrible service and would rather have no internet than deal with the stress of phoning the custmer helpline ever again. Truly horrible
Reviewer
Stephenson Ottey
Location
London
Date
03/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I will 2nd what Sarah from Essex has to say about your customer service. If there was a minus one star i would happily give that. The worst I've ever encounter, can barely understand what they are saying, and when you do managed to talk with someone who you can comprehend with, theyre not helpful and quick to past you over to another department. Wish I could get out of this contract!!!
Reviewer
margaret
Location
Chichester
Date
03/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I joined talk talk 1 month ago and my internet has gone off 5 times and is totally unreliable.
You phone and complain but the WiFi at the Witterings is rubbish.Im trying fast fibre and at the slightest problem I'm gone.
Reviewer
Steve
Location
South Wales
Date
03/09/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been without internet and landline for over 3 weeks.When it did work the speed was dial up which ruled out watching Netflix.I contacted the customer service several times to see if I could get a refund but that's all they wanted to do was sell me their new wi-fi hub at £60 for a service that only occasionally worked at all.I rate the customer service as appalling made worse by the fact that the guy had a poor grasp of English and a strong indian accent which was hard to understand.
Reviewer
Richard
Location
Date
03/09/2018
Comments:
The worst company for both broadband speeds and customer service. The worst customer service I have ever experienced in my life from my initial sign up to my cancellation of services. Avoid at all costs.
Reviewer
tristram
Location
sussex
Date
02/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
glad to be leaving talktalk, there routers are usless, i know several other people who are leaving as soon as they are out of contract.
Reviewer
Tim
Location
Peterborough
Date
02/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful broadband provider, I have been with Talk Talk for 2 months and so far my internet has been down for 6-7 consecutive days which is a disgrace and customer service showed no sign of fixing the issue or treating it with urgency. They are the worst internet provider I have ever experienced, you are better going with another company.
Reviewer
a K
Location
Wales
Date
01/09/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
2 Star satisfaction for the fact that i have internet. Talk Talk uses the same line as my BT, The internet i have had before, Never have i ever had such slow internet. don't waste your money with talk talk
Reviewer
Simon Moore
Location
Bracknell
Date
31/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Cancelled my contract after the price was raised mid contract. Talktalk kept on billing me. Sent over 30 email complaints to them. Not one response other than the automatic answer saying they would respond to my complaint in 3 days. I now have a county court judgement for an address I have never lived at from them. It was only discovered when i was turned down for credit.I am in the process of having the judgement set aside. I will then be forced to sue them for the damage they have done to my finances and reputation. Disgusting behavior. Terrible service. AVOID!
Reviewer
Sarah
Location
Essex
Date
30/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Absolute worst customer service I have ever received in my life. Condescending and no care for loyal customers.
Reviewer
joe
Location
caergrwle
Date
30/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
constantly awful in every regard, I would kill myself if I provided a service this poor out of shame
Reviewer
sam
Location
DUDLEY
Date
29/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Where do I start?? I have been with Talktalk business for over 2.5 years.
I visited my bank on Monday the 30th of July at 4pm and informed them that I wish to close my account as I have opened a new account at a different bank.
On Tuesday the the 31st of July at 9am while I was at a business meeting I was called by my staff to come back to office as the internet was not active.
When I returned to office I noticed the account is suspended so I immediately made the payment online using a debit card.
When I checked the account I was surprised o find out the payment was not even due until the 1st of August.
We as a web design company rely on Internet connection and while our internet connection was suspended I had to pay wages to my staffs (4 people) for 4 hours and 10 minutes doing nothing, Cancel my business meeting and drive 30miles to be back in the office and fix the issue, spend 1 hour 45 minutes of my time chatting online to Talktalk customer service, Speaking to different departments over the phone trying to restore the service while my payment was not even due.
**** Im setting up a website about talktalk business and how rubbish their customer service is so please help me with your experience and evidence ************************
Reviewer
G Tyler
Location
South Wales
Date
29/08/2018
Ratings
Satisfaction
2.00 stars
Comments:
I must say that I've not had to contact customer services very much, however on the last 2 occasions I felt that I had been threatened. The first time was when I was experiencing a serious illness and going through treatment. The second time was the weekend before last when I found out that people were not able to ring in. When I contacted Talktalk I felt that I was being shouted at and I felt extremely humiliated and frustrated. The advisor after more than an hour agreed to send an engineer free of charge. The engineer I spoke to was lovely and I explained that my issue had spontaneously been resolved so he said it was an outside issue!! I have been with Talktalk for more than 15 years, however my treatment has ensured that I will be leaving them when my contract ends in the near future. If you choose this company please take into account all the reviews on this site!
Reviewer
James
Location
East Sussex
Date
29/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Regularly get speeds as low as 1-2 Mbps, despite paying £30 extra for their higher rated Wi-Fi Hub modem. This company are a joke.
Reviewer
Oliwia
Location
Antrim
Date
29/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
We set up an new contract with them because we just moved the talktalk service guy said there will be an engineer coming I’m still waiting for that engineer 6 hours later I’m sorry but BYEEEEE cancelling contract. They honestly think I’m a foool hell no
Reviewer
Hsnnah
Location
Warwickshire
Date
29/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible!! Constantly down 3 days a week at least and they won't help me!! AVOID AT ALL COSTS!!
Reviewer
Fred
Location
Maltby
Date
29/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
One of the worst companies I've ever come across. You fall into a vortex of inadequacy when you deal with this company. TalkTalk never got our internet connection working and never came through on any of the promises they made - "certainly we'll get it fixed" this, "definitely we'll send someone out on date x" the other. After three weeks we decided to walk away from the company - things they said would happen never happened, repair contractors that they said would turn up never turned up. We were then billed £371.38 as a leaving fee. Please avoid.
Reviewer
David
Location
Suffolk
Date
28/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Very poor customer service. Couldn’t speak to anyone, had to communicate by text. Everything seams geared to making their input minimal and the customer has to continually chase them to respond.
Reviewer
Stephen Marshall
Location
Bradford holmewood
Date
27/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish provider keeps crashing buffering goin off etc my 18 month contract is nearly done won’t b renewing they know about the problem but done nothing yet continue to want paying every month. My advice try elsewhere
Reviewer
G Tyler
Location
South Wales
Date
27/08/2018
Ratings
Satisfaction
2.00 stars
Comments:
I must say that I've not had to contact customer services very much, however on the last 2 occasions I felt that I had been threatened. The first time was when I was experiencing a serious illness and going through treatment. The second time was the weekend before last when I found out that people were not able to ring in. When I contacted Talktalk I felt that I was being shouted at and I felt extremely humiliated and frustrated. The advisor after more than an hour agreed to send an engineer free of charge. The engineer I spoke to was lovely and I explained that my issue had spontaneously been resolved so he said it was an outside issue!! I have been with Talktalk for more than 15 years, however my treatment has ensured that I will be leaving them when my contract ends in the near future. If you choose this company please take into account all the reviews on this site!
Reviewer
Spiro
Location
Manchester
Date
27/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company ever in the world, every time when you ring them , they keep you 1 hour in the phone , and 200 hounded questions , worst company ever guys
Reviewer
Adelina
Location
Naka
Date
27/08/2018
Ratings
Satisfaction
1.00 stars
Comments:
Every two months to solve your problem you do not have internet at the end you say tomorrow we'll show you back for now it's closed...
Reviewer
Vlad
Location
Cwmbran
Date
26/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst supplier ever...talk talk is full of rubbish! They should disappear forever! The connection is so bad (if i can call it CONNECTION because its missing all the time) that i even cant find words to explain. Disappointed...waste of money and time!!!!!!!!
Reviewer
Ilgar
Location
Aberdeen
Date
26/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not even one star for talk talk... worst internet provider
Reviewer
Peter Element
Location
Rotherham
Date
26/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Find faster fibre slower. Than broadband
Reviewer
Evan
Location
Date
25/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
If you like having your internet drop out completely, often and at random, and having customer support tell you they've run a line test and nothing is wrong before hanging up, then this is the service for you
Reviewer
Richard Hillier
Location
Wiltshire
Date
24/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Deffo won’t be going to TalkTalk again. Constant internet dropping off. Sometimes fine but mostly bad. I wish I’d looked at reviews first before going with them. I’ve been told by others who used to use them that they purposely sow your connection down at certain times. And I could believe that. I work from home so this is really annoying. I’ve tried calling up in the past but they just keep telling me everything is fine. I don’t like hassle at all. Next time I’ll go with someone with better reviews.
Reviewer
Emma Owen
Location
Oxford
Date
24/08/2018
Comments:
Straight from hell. Avoid at ALL COSTS.
Reviewer
Martin
Location
County Durham
Date
24/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Second time I've reviewed on here and only doing so to forewarn anyone considering switching to Talk Talk. Genuinely absolutely awful. Like many others I'm now locked into a 12 month contract of the worst internet I've ever had. I've tried everything to improve the speed of the Internet including upgrading to fibre (I know roll eyes!). I've spent hours on the phone to customer services struggling to communicate with their broken English. Absolute nightmare. DON'T GO TO TALK TALK
Reviewer
DJ Diva Dee
Location
London
Date
24/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusted with the service. I had to cancel 3 TIMES!!!! They changed my phone line twice! Second time made me loose my phone number and having no internet for weeks, causing me distress on a different level.
They kept me on the phone for over 1 hour & a half to get my services cancelled properly and back with my original provider. Customer service agents and the fake managers deserve a PUNCH IN THE FACE
Ashamed to see such a poor company is still running, but I will take this duty as an MBA to put them into stop trading due to their unethical procedures and doing things without customers knowledge.
Reviewer
Fran
Location
MALDON
Date
24/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This ia the worst company told me that my contract would be 37 i have had to pay for late charges that dosent make scence i have had to pay for a phone line i dont want and there customer service is dpg they are so right when they say positive comments is all fromthe fricking workers i hate them so much i cant wait for my contract to be over !!!!!!!!
Reviewer
Chris
Location
Reading
Date
23/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk, a dreadful company. The happy customers on the TT forum are employees. This organisation should be shut down immediately. Paid for so called Broadband on an 18 month contract. The phone line was out of order for one month, no Broadband at all for 15 months with an intermittent service 0.03mb for three months. Contract now finished ( very difficult to leave ) constant demands for final settlement payments, extortion is a serious crime. Legal action now pending.
Reviewer
michael
Location
Seaton
Date
22/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never have i has such bad broadband,slow loads of problems, never get fixed bill was almost double it was meant to be (without any calls) buffering for all things pages take 5 mins to load (if they load) .
PLEASE DO NOT USE TALK TALK IM SAVING YOU MONEY AND TIME.
Reviewer
George
Location
York
Date
22/08/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I honestly don’t understand why so many people are complaining about Talk Talk. I switched my provider to them from Sky as I was experiencing horrendous download speeds and constant buffering. I originally wanted to sign up to the UFO package but was told it wasn’t available in my area. I moved to their standard high speed deal and was happy with the change. A month after I signed up UFO became available in my area, I contacted Talk Talk and told them I wanted to switch as this was what I wax originally interested in. Within a week I had 2 engineers on site and the install was finished. I had no charges for changing my package and no sign up fees. I average download speeds of about 200mbs and stream Netflix in Ultra High Def with no problems. Even with an average of 4 devices connected at any one time I don’t experience loss of service or any slowing/ buffering. I’m on a completely uncapped package and I have to say it’s the best ISP I’ve used.
Reviewer
Robert
Location
Leytonstone
Date
21/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful!! Well over a year of intermittent Internet connection and several requests for change of router (on recommendation of IT engineer) resulted in nothing! Paper bills sent, despite requests not to do so. No problems for two months since leaving Talk Talk. Says it all!
Reviewer
Chris
Location
Cardiff, UK
Date
21/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service. Initially told us 10 days to set up broadband, but long story short, after many hours on the phone we had no broadband after more than three weeks. I cancelled the contract and they have tried to charge us over £300 'breakage fee', even though they never provided us with the service they said they would. Customer service agents are curt and you are placed on hold for periods of up to 20 minutes. Don't bother with the 'live' chat, there's nothing live about waiting ten minutes for someone to write a short message back. Avoid.
Reviewer
Bryony
Location
Redcar
Date
21/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not worth the 1 star I’ve given it. This is without a doubt the worst company I’ve ever had to deal with, we’ve so far gone 12 days will little to no WiFi whatsoever, they’ve sent multiple engineers out (without even telling me, they just show up at my house!) and every engineer appeared to fix the problem but then another problem appeared.
Every phone call I’ve suffered through have been so scripted it’s ridiculous it’s almost like speaking to robots, no matter what you say they stick to their routine and don’t care what you have to say. Every online chat and phone call resulted in more and more checks that didn’t resolve anything they just send more engineers!
12 days without WiFi and still not been fixed yet, have to wait another couple days for another engineer to come out and fix another problem! And they had the audacity to refund us £3!!! I’ve been a prisoner in my own home for two weeks not being able to leave as I’m constantly having to wait for engineers, also having to go over the data on my phone as there’s no WiFi. £3 is an absolute joke and youse should be ashamed of yourselves.
WORST COMPANY AND WORST CUSTOMER SERVICE I’VE EVER HAD TO DEAL WITH!!! DO NOT SIGN A CONTRACT WITH THIS HORRIBLE COMPANY!
Reviewer
Unhappy
Location
Swindon
Date
21/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sad I couldn’t leave a review with 0 stars because that is how furious I am with this company. Still waiting on a refund from when they OVERCHARGED ME over TWICE my bill amount, taking the last of my money for the month. Called 6 times and still no one has idea where my money is. FUMING.
Reviewer
Unhappy
Location
Swindon
Date
21/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sad I couldn’t leave a review with 0 stars because that is how furious I am with this company. Still waiting on a refund from when they OVERCHARGED ME over TWICE my bill amount, taking the last of my money for the month. Called 6 times and still no one has idea where my money is. FUMING.
Reviewer
Lee McDermott
Location
Croydon
Date
20/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever, they agree a price over the phone then when you receive the welcome pack it’s £10 more expensive then you have to pay the £60 set up fee that they promised over the phone would be free, then on top of that you’ll have to reset your talk talk router every hour or so just to get an internet connection. Best parts!!! You call customer services and they ask you for your name and address 5 times then when you explain the problem they can’t understand you because your talking with someone in Philippines and they don’t know what the hell they are talking about. Then when you receive your phone bill from calling talk talk please be prepared to have an extra £15 for the call price. Terrible company worst internet service ever, hidden charges and they scam you, I was talking to talk talks live chat and suddenly my phone disconnected saying that this site is unsafe, please AVOID this company.
Reviewer
Manda
Location
Lincs
Date
20/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a joke this company is and a complete RIP-OFF. Always charge extra on broadband bill and come up with random billing dates and add charges... AVOID!
Reviewer
Jess kennaugh
Location
Wales
Date
19/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Awful awful awful!! Do not go with them. Took them 3 months to finally get an engineer out to start our broadband up despite rearranging dates 3 times. Would log complaints and here nothing back. We then moved home address. Rang up in advance asking for it to be set up as the broadband at our current address to be disconnected in 2 weeks time. They disconnected us at our current home address immediately leaving us with no internet for 2 weeeks. For some bizarre reason they couldn’t just simply reconnect us for the remaining 2 weeks we had left in our old home despite it being their mistake. Absolutely livid.
Reviewer
Akanksha Kalra
Location
Newcastle
Date
19/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These people are not even worth 1 star. I have their fibre broadband. Safe to say after less than 6 months of having a brand new router fitted, its conked up. It has a mind of its own. It drops in and out as it pleases. I work from home and internet is a constant requirement. Despite explaining this to them, they gave me an appointment 5 days away. When I said look this wont work and I need an engineer to come around earlier, I just got given standard answers "I understand but I cant do anything". Well if they understood, they would do something about it? Apparently the demand for engineeers in my area is too high. Well, then they need to hire more engineers??? They refused to reimburse costs of using mobile data as well. They said we will readjust your bill to be less by £5!. A week of mobile data costs 4 times that!! The manager was the same and they did not do anything for me! I will be going back to virgin at the end of this stupid contract!
Reviewer
Derek Ashton
Location
Leicester
Date
19/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I wish somebody could of warned me before I signed up with these incompetent people, my first router had an orange flashing light eventually they agreed to replace it to be fair it was next day all well for about a week and now the new router is dead trying to get them to understand that there are no lights on the router is an impossible task over and over again they keep asking what colour is the light and is the light on I’ve told them a hundred times it has no light on, so now they need to send an engineer why not send a new router, round and round in circles, rant over
Reviewer
Zed
Location
Nottingham, UK
Date
19/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Completely pathetic broadband speed. It's 2018 not 1820.
Reviewer
Maryw
Location
Somerset
Date
19/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I find words almost impossible to find in order to describe just how appalling the service of this company has been.
I was promised a price of £23. 20 for an 18 month contract, which I accepted. Time and time again they failed to put this in place despite numerous phone calls to customer service and speaking to people I could barely understand.
They put me on to a charge of £35 plus and failed to collect the direct debit. Despite many phone calls they failed to collect and I had to cancel the original direct debit and they set up a new one. Still they failed to collect and I received a threatening email. After two attempts at payment when they could not process card details, I am now hopeful that payment has been taken via the card.
I have had huge problems where I could access neither my emails nor my account. My passwords have been changed time and time again, they work for a short time and then I am again refused access. At present I can access the account but not emails.
I wait in trepidation for the next problem. Service is nothing short of disgusting.
Reviewer
Brendan
Location
London
Date
19/08/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Broadband was adequate, as was the TV package but the effort required to cancel the contract was unbelievable. I will avoid using this provider again.
Reviewer
Helia
Location
Liverpool
Date
18/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
don't bother with talk talk at all theres not one thing thats good about it.They all lie just to pass the time and customer service are so rude and snotty.
Reviewer
Wes
Location
London
Date
17/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My mother has TalkTalk and their broadband is hopeless. We FaceTime and there is always buffering and slow connection issues. Since their data breach she always gets scam phone calls too so my advice is to avoid them at all costs.
Reviewer
Gail adams
Location
Vale of galmorgan
Date
17/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting customers service. Advisers speak poor English so read from a script that they struggle to deviate from. Unhelpful, very weak signal strength. Unable to resolute problems. Basically, kept on the phone for 3 hours whilst a number of managers with weak understanding of English pass the problem back and forth to departments with still no resolution. Steer clear of TalkTalk, they are a disgusting incompetent company.
Reviewer
Graeme Thomson
Location
Lutterworth
Date
17/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was with Talktalk for 6 years, speed reasonable. The became increasingly unreliable and slow. Talktalk no help so changed to BT. Speed and reliability 10 times better for same price. In swapping, Talktalk cut off our second line by mistake. Customer service (?) entirely in Manila repeatedly have us false information for 3 weeks. Do not touch this company with a barge pole. Their customer services people have no understanding of the phone and Broadband system in the UK.
Reviewer
Michael toner
Location
Manchester
Date
16/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Possibly the worst company I have ever dealt with.
Customer service is poor. Full of false info and false promises.
The management are no better. I won't use talk talk again and will be telling my friends and family to do the same.
Reviewer
Emma
Location
Plymouth
Date
16/08/2018
Comments:
From start to finish this has been by far the worst experience of dealing with any company.
It took 20 days to go live on the 6th Feb by which point my cooling off period in which you can cancel had ended.
I did not have speeds above 1MBPS which meant my phone 4 g was much faster! You can’t load any pictures with those speeds let alone play a you tube video!
I phoned them pretty soon after then to complain, I was on the phone for over one hour while they tested the line and was told I had good speeds in the area, they were not able to fix the problem so they sent out another router.
The router came and still the same problem. I phoned about 3-4 times after that in the month of February and was told I couldn’t cancel as my 20 day cooling off period had ended. Each phone call repeated the last one and I almost cried with frustration as the person on the other end did not seem to listen and seemed to be speaking from a script. I work long hours and I gave up phoning them in the end.
I ended up cancelling my direct debit in July. I phoned them to tell them I wanted to terminate the contract as they had been in breach of the contract. I had to cry before they would listen.
I was told they had agreed to cancel but would be charged a termination fee. I stated how this was illegal as it was them who had been in breach of the contract by not providing any internet. They said how was they supposed to know if I had not phoned them. I later found out they can test the internet usage by escalating the complaint.
I was told they had agreed to waiver the cancellation fee and cancel my contract.
Then I was sent more late charge bills!
This has been so stressful, do not touch talk talk they have caused a lot of stress on top of an already very stressful busy life. They are very dishonest, and the only way you can get anywhere with them is to escalate complaints which is very time consuming.
My friend who lives close by also had the same experience. She cried after speaking to their customer service department after not being able to cancel and not being provided with any internet.
Reviewer
Shona
Location
Leeds
Date
16/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up to Talk Talk, service didn’t work. We complained and they said they would arrange an engineer in 72 hours. An engineer came the next morning with no warning when we were out.
When we called back they said they had already sent the engineer to resolve the problem. I stated that was unhelpful as they didn’t call ahead. They said another one would come in 72 hours.
They never came so, I called back and they said the engineer never came because I didn’t rebook, however I had never received a text to rebook.
Finally I received the text to rebook, so I tried to rebook. At this point the adviser said that this was the text I should I received when the original engineer didn’t come, it had just come a week late.
My case had been closed because I didn’t respond to this ‘non-existent’ text.
They said they would rebook and another one would come in 72 hours. I stated I wanted to cancel – I had been calling every day and each time given a different answer. On top of that, I had no service.
They said the cancellation had been successful and I should call back for a refund.
I called back the next week for a refund and they told me that the cancellation had been unsuccessful!! They transferred me to cancellations and I was put on hold constantly as the person didn’t know what they were doing. I finally got through to a manager after 45 minutes who continually spoke over me and told me I can’t have a refund this month and I will need to call back next month.
I bet when I call, they’ll find another reason not to give me a refund.
Avoid, avoid, avoid.
Reviewer
Chris
Location
Cardiff
Date
16/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t join this company is a con Internet is awful costumer services is poor !!! They tie you in to a contract before you even receive the goods !!!! DONT JOIN I’m advising you !!!!!!!!!!!!!! Just had to pay £312 to get ride of them cheap prices my ass I just payed a stupid amount to cancel this poor internet finally I’m back with virgin !!! Talk talks internet is slower than a snail
Reviewer
Jane Harris
Location
Romsey
Date
16/08/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Communication about delevery going live date etc was very good. Read information supplied and website for how to install broadband router and talk talk tv box I was informed by the lad I chatted to that I needed Wi-Fi extender set due to phone line not bear tv or router, he was very helpful and I got the best advise for my needs. I am a 65 year old single lady and managed to install router on date it went live at 12.10 am and also install tv box and wi fi extender set . Turned it in and did bit expect it to work but hey ho up in running straight away I was super impressed with ease if installation and with talk talk broadband and talk talk tv boost. I do not have any annoying trailing wires and according to my son who popped over to help in the evening which was not needed was very impressed with my broad band speed which he said was 20..very pleased with talk talk broadband and tv box with booster. If I can install it anyone can
Reviewer
Jon
Location
Bishop Sutton
Date
16/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
STAY WELL CLEAR!!! Whilst my broadband was never good the real complaint is the customer service department who are beyond useless. It took me from the 25th May -2nd August yes over two months to get my line fixed no phone no broadband. I paid my bills in this period as they said when it was fixed they would give me compensation - and like a mug I believed them. They offered me £5.06 compensation and I paid them £114.44 in that period. I have spent a total over 17 hours on the phone trying to resolve these issues and constantly chasing them up, waiting around for BT open reach to come and fix it. I have closed my account and gone to Truespeed.
Reviewer
Ste
Location
Widnes
Date
16/08/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
If I could score 6 I would
67 meg download
23 upload
I don't know what all the fuss is
Best provider for a country mile
Reviewer
Sam
Location
Thanet
Date
15/08/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
We were previously with Sky, it’s slow Broadband speeds and price was the reason for switching.
TalkTalk had a really good deal and promises fast speeds. I wish I had stayed with Sky. TalkTalk constantly cuts out, it’s so annoying! After having them for a few weeks, I called up to complain. An engineer came to investigate but couldn’t find any issues. I’m still left with awful internet. I really wouldn’t recommend.
Reviewer
Alan
Location
Tranent
Date
15/08/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My broadband speed is never faster than 1.8Mb and for a while it was as low as 0.1Mb which was as good as useless. I spent 2 days on the phone with the technicians and in the end I had to insist that they escalate my problem. I never heard back from them and 4 days later my speed suddenly recovered. I'm not sure that changing suppliers would do any good. They would be using the same telephone lines etc.
Reviewer
Joe
Location
York
Date
15/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting Company - White collar robbery
So me and my family were forced to change internet provider due to TalkTalk having absolutely awful download speeds and not being able to improve on them.
We went through the cancellation process only to find out that TalkTalk had still been charging us! £40 a month. We called them and told them that this had been cancelled, however, the company has said, in order to cancel our broadband, we are required to get our new service provider to contact them to verify this change.
I have contacted my new service provider, and this is an outright lie from TalkTalk.
Pure lies from the company who have been a total nightmare for the years that we have been with them.
I would not recommend this company to anybody.
Reviewer
susan
Location
Hyde
Date
14/08/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Really slow
Reviewer
Norman
Location
newcastle upon tyne
Date
14/08/2018
Comments:
Having signed a years contract with Talk talk, I realised they were all talk talk, 3 or 4 hours on the phone is about average, talking to senior management is like trying to get an audience with the Pope, my contact was £23 20p this gave me broadband and unlimited calls to land lines and mobiles,i got this package for loyalty through 17 years with AOL, Carphone Warehouse, and then Talk talk, all were one in the same,that £23 20p has rose to £24 7p, so much for the capped contract with no rises for an 18 month contract, I would only take 12 months, they agreed as I was a long standing customer, then the boost I never asked for but was given free, it isn't, but I am like Goliath with them, they lie like there is no tomorrow, I keep tripping them up with there regular porkies, and the language problems are terrible, it is like talking to a Dalek, there favourite saying is "see your vendor", my Vendor lives around the corner,lol, so my comp is well up and hard wired. they make things up as they go along, they are bigger liars than our Politicians, and they are all Managers, I sussed that out long ago, they tell you to hang on, then that mindless music makes you feel like commiting suicide, then they want to know the far end of a fart, any slip ups and the dialing tone comes on, I have been screaming like a banshee at time, if I could get my hand through that phone I would strangle them, have you noticed they apologise for everything, even though I am screaming like a mad man, it is so frustrating, after 2 hours I am heading for a heart attack and still they apologise, if you value your health, do not join this Company, it could end your life.
Reviewer
Tina
Location
Gravesend
Date
14/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They should dissapear from this planet!!!
Useless : broadband,land line stopped working,speed is pathetic and when you call them they do nothing about it.
Talk Talk do something !
Terrible service and noone want to help:-( :-( :-(
Reviewer
Magdalena
Location
Weston-super-mare
Date
14/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm absolutely furious with their customer service and how slow they are. I regret the day I was tempted to switch to them. I've cancelled my order 3 times already and I'm without internet for a week now because they block my previous supplier. Nothing is done quickly and smoothly like they've promised! I would not recommend their services. Stay away! It's costing me money, time and anxiety.
Reviewer
Jacqueline
Location
Bradford
Date
14/08/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Awful broadband service providers. It has taken me almost 3 months if chasing them up to resolve broadband slow speed issue only to find they’ve know since June I can’t get the speeds quoted even with the extra boost. Apparently my time (calculated at approx 20 hours) is worth nothing yet the ‘resolution’ only happened due to MY persistence in. Chasing them up. Buy a barge pole you’ll need one ...
Reviewer
Harry Helm
Location
London
Date
14/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service, very rude, childish management for example saying they are going to transfer me to the automated payment but put me on hold for 20mins. Terrible
Reviewer
David
Location
Harpenden
Date
14/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a scam this is £40.00 per month for one phone line and broadband speed of less than 2mgb
As for customer service it is an insult to name it as such.
Reviewer
K Purmah
Location
London
Date
14/08/2018
Ratings
Satisfaction
1.00 stars
Comments:
Very bad service, apply for a new phone and broadband connection. Got booked after a week and nobody showed up on that day. I called them and got another appointment and got a call saying I will get and update after a week. Only thing I'm getting is update!!!!!! This is not what you call customer service!!
Reviewer
Katie
Location
Carlisle
Date
14/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Awful service, terrible communication from the customer service team right up to the managers. Would not recommend TalkTalk to anyone, 2 complaints have gone in and promised call backs... still waiting now. Wrong payment dates put down then told they can’t amend them for 3 months. Takes 1hr+ to get anything sorted and half of the time you can’t understand them and then they sigh down the phone when you ask for clarification. Worst customer service I have experienced!! Moved home but they forgot to change my details then sent an engineer to the wrong address
Reviewer
Vinu
Location
Wimbledon
Date
13/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don't have words to show my dissatisfaction with one of the worst broadband providers in UK. Their customer service is rubbish
Reviewer
Judith
Location
Dundee
Date
13/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Their cheap starting rates are the only thing this company have going for them - I feel sorry for the customer service staff who have to deal with the nightmare of a service system TalkTalk provides. I was on a 12 month fixed contract (during which time we had a bout of unexplained broadband drop-outs) which I attempted to cancel prior to being 'upgraded' to a more expensive contract. Apparently this was impossible and they wished to charge me for the next months bill at a higher rate due to their 30 day cancellation period policy. Though I had not been using the broadband and the router was disconnected for the full month, I received warning emails telling me I had to pay the bill otherwise a late fee would be added. I then enquired about the bill asking that i would be reimbursed in full. This was confirmed to me, however a fee for the time during the month I wished to already be disconnected was incurred. After an hour on the phone trying to state my case I was still not given my full reimbursement - just zapping more of my money through the phone. Angry and disappointed at the service that doesn't make clear their cancellation policies and doesn't provide any compensation for such. I will not be using their services again and will be advising my family and friends likewise.
Reviewer
Katie
Location
Wigan
Date
12/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I’ve had broadband since September last year of them and it has never worked properly every month I’ve complained to talk talk about this issue and they just fob me off with excuses and now they have done it again the man on the phone who has just rang me was t willing to help me and wasn’t will to put me through to his manager till I mentioned I was taking them to court absolutely disgusted with there attitude in how they treat customers dunno how they are still in business
Reviewer
Catherine sheppard
Location
Romsey
Date
12/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had BT. Talk talk offered a cheaper package but the service is unreliable and not worth having. Not cheaper as service is not worth the money. Download and upload speeds are no where level promised. Not a service to be recommended
Reviewer
Emma Goddard
Location
Norwich
Date
11/08/2018
Comments:
Without a shadow of a doubt the WORST company I've ever dealt with. Totally and utterly incompetent from start to finish,(Hopefully it's nearly over) Shambolic and unprofessional. How they're still in business is beyond me. The level of stress they've caused me has been immense, all due to THEIR ineptness. I can't rate them in any positive way at all.
Reviewer
Nathan Hooe
Location
Somerset
Date
11/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Decided to join talk talk as it looked a good deal and managed to get a installation date the same day my current deal finished so I wouldn't be without internet. Nearer the installation date i received a email and a phone call stating that there may be a small delay on getting set u0 due to a problem with openreach and they will get back to me. Installation day came and went with no contact ,managed to get hold of someone the next day and was told my account has been closed for technical reasons and I no longer have a account with them. No compensation or apology and around half hour later I receive a email stating that they couldn't install my broadband as they couldn't get the same home number so cancelled but I can start a new order and get a new home number. Now ordered with BT and have to wait 10 days to get connected, so thanks to TalkTalk I'm without phone or internet. Avoid this company at all costs
Reviewer
Anthony
Location
London
Date
11/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is a joke I have them for less than 2 weeks and never worked properly so I cancelled before 14h days now they try to bring me to court and want me to pay 400£ ...dream on! Let’s them come home they can get nothing worth money! Ahahahh
Reviewer
Dorothy
Location
Newcastle
Date
11/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely hopeless customer service is appalling the most rude and incompetent staff I have ever come across broadband is so slow I would never recommend them to anyone
Reviewer
Mhairi ward
Location
Highlands
Date
11/08/2018
Comments:
Do not go with talktalk big mistake the do not care they will not fix any problems absolutely horrendous
Reviewer
Shanice
Location
Slough
Date
11/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband service I’ve ever used. It’s so slow all the time and cuts out often for no reason at all. Definitely wouldn’t recommend. Not worth the stress at all. It’s slow and you literally can’t do anything on it unless you’re usinf just one device at a time (and even then it’s still awful)
Reviewer
Nathan Hooe
Location
Somerset
Date
11/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Decided to join talk talk as it looked a good deal and managed to get a installation date the same day my current deal finished so I wouldn't be without internet. Nearer the installation date i received a email and a phone call stating that there may be a small delay on getting set u0 due to a problem with openreach and they will get back to me. Installation day came and went with no contact ,managed to get hold of someone the next day and was told my account has been closed for technical reasons and I no longer have a account with them. No compensation or apology and around half hour later I receive a email stating that they couldn't install my broadband as they couldn't get the same home number so cancelled but I can start a new order and get a new home number. Now ordered with BT and have to wait 10 days to get connected, so thanks to TalkTalk I'm without phone or internet. Avoid this company at all costs
Reviewer
Habeed
Location
Warrington
Date
10/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Did they send me a mail that " you are sorry to see me leave" No they were not sorry? They absolutely wanted it and deliberately drove me to it. The customer service was appalling. An agent called Jesse was so rude.
Because I didn't want to go through the hassle of changing to another company when we moved house despite constant issues with the internet. I made up my mind on the spot when the customer service agent told me it is my fault that the router was sent to my old address even though I had processed my move to a different address about 10 days earlier. No apologies and was outrightly rude. And to cap it up, they wanted me to travel 30 miles almost an hour of driving, to my old address to get the router that was delivered to the old address through no fault of mine. After all this drama, that agent was very quick to let me know she could connect me to cancellation team if I want. They don't care. In as much as they get paid their salary, the customer can go to hell.
Worst customer service I ever had a contact with. I should have put a minus rating if anything like that existed.
Reviewer
Mohammed Kahar
Location
London
Date
10/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wouldn’t even rate them a star! Worst customer service and management I’ve seen, I’m lucky I was still under the cooling off period so I didn’t have to pay a cancellation fee. So basically a week in with talktalk and I still have no internet access or landline connection every time I speak to them a different answer that openreach will come out to fix the problem etc. I went back to my old provider Vodafone and because I have a mobile sim contract with them they also have me 50gb of free data to use until they take over the line and the customer service is miles better then talktalk by cheap by twice always remember that in life. Happy reading :)
Reviewer
LORRAINE WILLIAMS
Location
NORTH YORKSHIRE
Date
10/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
The most horrendously miserable customer service experience I have ever encountered spread over 4 phone calls this morning lasting a total of over 2 hours. In the end I gave up and cancelled my contract which had only been live for 2 hours. They had no comprehension of what I wanted and passed me from pillar to post. Outsourced call centres cannot provide the quality of care and customer service coherently and without making copious notes, putting you on hold and cutting you off.
I have gone back to Vodafone.... everything I wanted completed and understood in under 15 minutes. If I could I would have given a minus 1 star rating.....
Reviewer
Abdul Neveed
Location
Rawtenstall, England
Date
09/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst ISP as i have had various problems such as internet turning off and being unstable. one second the internet's on 14mbps then within a second it goes to 3mbps with only 1 device connected at times. i tried playing on my ps4 but i kept lagging out. all day i tried to play and ive played half a match of black ops 3 zombies then lagged out. customer service has advised me to spend more money on the same router. I wouldnt recommend this to my worst enemy. they are absolutly disgusting.
Reviewer
Kiran
Location
Leicester
Date
09/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The customer service team are horrible. One manger was so rude to me and they just wouldn’t help. In the end I made a complaint to CISAS and got my talk talk bills all refunded and £100 compensation and £45 loss of times. Just pay more and go with a real company like EE
Reviewer
Faith Greening
Location
Wakefield
Date
08/08/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
always dipping in and out, slow speed and cotomer service are not that helpful.
Reviewer
John
Location
Sunderland
Date
08/08/2018
Ratings
Satisfaction
2.00 stars
Comments:
Utter rubbish will be changing providers live chat line a joke 3 times tried to tell them my internet kept disconnected 3 times was cut off company laughing stock of internet providers
Reviewer
Jessica
Location
Uxbridge
Date
08/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The internet itself was slow, I guess that's what you get from the cheaper provider, but when I was trying to deal with the problems the customer service was appalling. They would hang up the phone on me, the line would go dead, or they were just plain RUDE, I have spent hours of my time on the phone with them. I wanted to cancel my contract due to time and effort I was putting into sorting out having good Wifi, which is what I paid for and should have been provided with. They sent me a bill for £200, money I don't have and want me to take out ANOTHER contract so I don't have to pay it, even though I was not informed of this fee to cancel. long story short, DON'T bother with talk talk, its crap all round.
Reviewer
michael
Location
Cowplain
Date
07/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Signed with talk talk 12th June as a new customer and given a connection date of 30th June still no service as of 7th August. First visit on 28th June by open reach identified no active connection since then 20 promises of call back and numerous promises of visits 2 were made but each time talk talk had failed to contact open reach to find out if external work had been completed. Text process which you are advised to use is useless and frankly insulting and do not any contact or share information with customer services. My experience leads me to the conclusion that promises made by talk talk mean nothing and you have to call them to find out there is another delay they will not honour any promises made.
Reviewer
Karen Wilkinson
Location
Barnsley
Date
07/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After numerous calls and engineer visits I still have intermittent very slow broadband, and a phone that only rings occasionally, rest of the time just tings, I miss loads of calls. All the staff reckon they are managers, I been kept on hold for over 20 mins on numerous occasions and on the phone hours to try to get some answers. They want over £200 to cancel my contract, but I cannot run my home based business using this excuse for a company. They are most unhelpful, unprofessional and useless.
Reviewer
Peter
Location
Ellesmere Port
Date
07/08/2018
Comments:
Words fail me but here goes. Awful. Terrible. Cant wait for the contract to end. Worst customer service I have ever experienced. Over 2 weeks now without a phone line. Countless phonecalls consuming hours of mine and my wifes time.
Reviewer
Craig P
Location
Ayrshire
Date
07/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful! 2 months of intermittent broadband and an average speed of 0.3mbps (vs my usual 6mbps). TalkTalk seem genuinely unwilling to help, with long phone calls to ‘offshore’ call centres who are just reading scripts and ticking boxes,, lots of explaining over and over again, time off work for bt to say the physical set up is fine and the problem is with TalkTalk and more ‘I do apologise for the problems you are having’ than I can count.
I have now asked to be released from my contract and will go with a company that actually cares (if I can find one).
By reading the other reviews it seems I am far from alone, and I urge others to seriously consider other options than TalkTalk.
Reviewer
Barry Yaldren
Location
EASTLEIGH
Date
07/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Hi You think you have problems, try this.
I ended my contract with Talktalk in April this year, and they cut off everything on the agreed date, (I was moving home) but I was sent bills afterwards. Contacting the chat line I spent a long time explaining the situation to some nice lady in another country I think, who was very helpful and apologised for THE MIX UP. Thought that was the end of it ! O NO, still got bills sent, so went back and had another long chat with another lady, who agreed that the first one had been correct and again apologised for the problem.
Now believe me, I have a letter from a colection agency threatening me with legal action if I don't pay £389.55 for a service that should and did not exist. I also sent letter to Talktalk accounts explaining what had happened, still no reply.
Shame realy as after being with them for years, I would have possibly used them again when I was ready to in my new address.
Barry
Reviewer
Martin
Location
Leicestershire
Date
07/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My experience was one of a completely incompetent company. They repeatedly cancelled my order for broadband, but no one could explain why, and then couldn't process as they were still trying to cancel!?!?!! No one seems to know what they're doing. Repeatedly failed to return calls. Took an hour and 4 people before anyone would acknowledge and take a complaint. Even then I had to chase my complaint, despite being assured it'd be dealt with in 24/48 hours. After 8 days someone left a message saying if you'd like to join us still please ring. Its a shame really, as I have been a previous customer a few years ago and they weren't bad then.
Reviewer
Drew
Location
Wolverhampton
Date
06/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I think everybody has said it before, the broadband is useless, keeps getting slower and cutting out for no reason, you ring to sort it out and it works. Well for a few days anyway then the cycle starts again. I'd been with them at 2 consecutive houses, for 3 years, yet they still want to charge a cancellation fee of £100!! Will I pay? What do you think!
Reviewer
Ben
Location
Cardiff
Date
06/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I took talktalk internet out. The took a week after my contract started to find out the line was dead. They still took money out, they took money out after my contract ended and I am still chasing them for my money. Talktalk seem more interested at closing complaints than solving them. Utterly the worst company I have ever dealt with and will advise anyone to pay the extra money and go else where to avoid the stress
Reviewer
Callum rodger
Location
Pontefract
Date
06/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Jokers saying I am not getting charged for something then charge me for then say I have agreed to it there service are so rude speak over top of you not letting you get point across and they wound why you get angry get put through to a manager (wona) and there just same would not recommend this company can’t wait for this contract to be over Don’t be fooled they will offer you the world until your name is on the contract that’s when it all goes down hill just a warning
Reviewer
Nigel
Location
York
Date
06/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having moved house recently I moved to TalkTalk. The line kept dropping when I was using broadband.
I used their terrible chat system many, many times. The time it takes the agents to verify who you are takes around 15 minutes, by which time my line always drops and I lose the chat connection so I'm forced to start again. I'm currently invested 10 hours plus in this process and each attempted interaction takes over an hour.
One Friday evening several weeks ago I managed to get as far as doing tests. I was told an engineer would then go to the exchange and remedy the situation.
This never happened. After several more failed chat sessions I made it through to another round of tests and was told the results would be telephoned to me within three days. This didn't happen. I did receive a message with a number to call. They said that they would mark the matter as resolved if I didn't reply within 7 days.
I took time out of my holiday to make a phone call to the number given, only to be told that I had to be at home to complete the test - I was on holiday and that took me over the 7-day deadline and I wasn't driving from Devon to York to sit on a phone call with people who can barely speak English!
I asked if I could leave TalkTalk and I can, but it will cost me £120 as they haven't completed testing. It's a vicious circle that I can't escape from and I have to continue paying for something that doesn't work. I'm trapped in TalkTalk hell.
Reviewer
Oana
Location
hastings
Date
06/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was with talk talk for 4 years .internet never worked well. No speed and every evening was off. They raised the money from 18 pounds a month to 30 without asking and in the end when i closed the contract even though they said i have noth left to pay they put debt collecters on me. Aparently they said i havent pay the last bill and even though they were able to take money out of my account for 4 years exactly the last bill tjey couldnt and instead of calling me or send me a letter they just put debt collectors on me.customer service were bsolutely useless.stayed 1 h and 40 min at phone with them . in the end i payed another 32 pounds and still.dont know if everything is over. Talk talk is an absolute scum nightmere company. I dont recomend it not even to my enemy . Disgusting robbery.
Reviewer
Gurmel Sidhu
Location
Maidenhead
Date
05/08/2018
Comments:
Agreed to switch from virgin media to talk talk. Took 2hour on the phone at the time. A date was set but the engineer did not turn up. I got a text to say that I was now a talk talk customer. To cut a long story short. The engineer never switched, inspite of my frequent calls, they kept telling me that there was no problem. Finally after weeks an engineer from talk talk came out and told me what I knew, that my line had not been switched from virgin media. Ringing talk talk is harrowing as you have to start from the beginning each time and are put through various departments and have to start explains yourself over and over again. Each call can take 1-2 hours at least. And talk talk is still billing me even though I am not their customer. There is no star rating for them. Worst company I have ever dealt with.
Reviewer
Ashur
Location
London
Date
04/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speed always slow. Recently very unreliable. Customer service just go through the motions. Recently they sent an 'engineer' who was so rude and aggressive I had to ask him to leave my house. I went through their online system to report this and request advice as to what to do next. Guess what? A few days later I get an email saying my message was undeliverable, domain problems or whatever. This company is a disgrace.
Reviewer
Iain
Location
Aberdeen
Date
04/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t waste your time, 1 week and 0.25mb/s, Gold a minimum of 7.5mb/s, told them to cancel it, ridiculous and customer service were awful kept fobbing you off telling you to wait 48 hours for improvement.
Reviewer
crass
Location
mid west wales
Date
04/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with TT in the past and recently tried to join again; tried is the word.
I have encountered nothing but stupidity, manipulation to down-right lies from their staff.
At first it looked promising; the install date was set, then one Monday it looked like something was going on with the line - three days before the go-live date. So I fired up the router that they supplied; not that I need to use that one as I have routers of my own, and with this in mind was expecting the password and username to be supplied with the router so I could continue with my own equipment. I noticed two things; the first was there is no other username and password other than whats on a sticker on the router base, and the second was that there was no way to control the DNS. My guess is that they want to force the user to use their equipment and they can filter the sites you visit using their DNS.
I called them about this. In one call I spoke with three people. Every person I was handed to I had to redo the security questions; so on the second person I said if this continues I am cancelling the installation; it continued. I called the woman I was talking with stupid. She then claimed I had uttered an profanity; but a profanity is an obscene word aka a swear word. Now I know TT from before and they often try this trick as an excuse to end the call. But I quickly got in and pointed out what an profanity means using a dictionary defination. She then did the other TT trick that is change the subject; but I kept asking does she know what the word profanity means - she kept trying to answer a different question. In the end whe passed myself through to the third person who closed the account not without myself doing want they jokingly call security yet again - then I gave her some profanities to take away.
Other highlights from subsequent calls
* a line manager who even though told there are two passwords and two usernames on a router and agrees that he understands, turns out he went right back to what he did understand that there was only one password and username? So we were talking in cross purposes. Probably agreed to placate or appear more knowledgeable.
* another line manager that told myself that TT did not want myself to join and repeated this for good measure; only for him to become coy as soon as he knew I had turned the recorder on to catch him saying that.
* Calling myself claiming to be from TT but not being able to prove that fact by giving me my password.
* Leaving an email claiming that they have been trying to call myself and would I contact them about my complaint, with the proviso that there is a 28 day deadline. Of having been with TT before this really should be read as I the employee are using the TT company rules to keep my job - which by the way is what they do with everything. I remember having made a complaint when I was with them; they did not respond until after the 28 days was up with we have not been able to resolve the complaint and according to the company rules thats it. Done deliberately.
* I have called them to find out that if I join would they supply a username and password for the router to connect to the TT network. Almost invariably they are confused and just like BT have not a clue that there is another username and password. But I have finally got an answer which was yes. But I do not want to take the chance.
Basically just like BT they are supplying a router to control the connection and to dumb you down.
There is not a decent ISP out there - and you may as well be with talktalk - as you get the same customer service as TT but with TT its half the price. Contradictory statement I know.
Reviewer
Adnan
Location
Manchester
Date
04/08/2018
Comments:
don’t try them I am using them service from last 7 months
Internet speed they said 12-17mb but showing always 2-3mgp even you can’t use internet onmobile ask your friends before buying talk talk
Reviewer
Richard
Location
Leven
Date
03/08/2018
Comments:
I haven't highlighted any stars as there isn't a minus option. Ordered talktalk this morning, had emails confirming order and direct debit confirmation whilst I was still talking to them. Got another email half hour later advising my "new" landline number, eh? I wasn't told when I ordered that my landline number would be changed, no use to me whatsoever. Rang straightaway to cancel, went through agent after agent, even had online chat (new experience for me) went on for ever, still no joy. After two hours plus on the phone was finally told that order was cancelled, I asked for email confirmation and was told that takes 24 hours, really? Finished up with the "manager" saying she would ring me back tomorrow with cancellation confirmation, asked what number she would call on she gave me the new non-existent number, doh! I've cancelled all the bank stuff so good luck talktalk if you try to get any brass out of me. Looking forward to a call back tomorrow but I won't hold my breath, reckon I've had a lucky escape having read all the adverse comments about this Company, definately one to avoid.
Reviewer
J
Location
London
Date
03/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
When the general review from various sites identify problems customers had to go through, it’s usually a good indication that your service will be very much of a hit or miss.
I've been hearing about how nightmare TalkTalk are from friends and media including appalling stats about the number of complaint logged with OFCOM, I should have realised why the price was better than competitors. Because you get what you pay for!
Had broadband issue and wasn’t able to use the internet for over 3 months to which I've had to speak to TalkTalk customer service 15 times (60-90minutes every time) and technical department(8 exactly the same diagnostics), engineer visits (not turning up with right equipment so ended being 3 visit)
No resolution so had to jump to another company to which they tried to charge me for leaving the contract early. I asked for compensation for all the trouble I had to go through and they offered a good will gesture of £5. Then was harassed by 6 further case managers to take up on the compensation.
I am reporting them to OFCOM and though it may add up as just yet another stats on their service, I believe companies like this should not be allowed to operate in such a way.
Anyone else who had gone through the same troubles as I have, please take 10 minutes of your time and register the issue with OFCOM and leave reviews so that others won’t go through the same thing as I have.
Reviewer
Maria nicola
Location
somerset
Date
03/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the worst company you can get the Wi-Fi speed is terrible when you ring them up they do nothing. they say they have fixed it. but nothing has changed DONT USE THEM
Reviewer
Bill
Location
Was East Sussex, now Cornwall
Date
02/08/2018
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I know the other reviewers have had bad experiences, so I guess I won the Broadband Lottery!
Got TT about a year ago, and yes there were teething problems... Arguments as to which end of the line the fault was one, promised a new router which never came etc, but since then the speed and quality has been fine.
We have just moved from one end of the country to another and we're expecting hell to move the account, but half an hour on the phone and it was sorted "just plug in your router and you will be connected".
As incredulous as I was at this, when I plugged in the router in the new house and switched it on, all our devices connected straight away no problems.
Now, we have never needed to switch from TT, complain about a service, change DD date etc, so I can't comment on that customer service angle, but our journey with them has been surprisingly smooth.
Reviewer
TC1989
Location
Plymouth
Date
01/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cannot put into sufficient words how bad a company Talk Talk are. From their customer service to the quality of their product they are hands down the worst company I have ever come across. Since having the broadband it consistently cuts out throughout the day, I was told this was due to the fact I did not have fibre however Sky who I was previously with had exactly the same speeds and never cut out. When trying to explain these problems over the phone it was like talking to a brick wall over and over again. They did send another router however this did not work, sent engineers who said the line was fine and no faults in the house. When the problem continued they restarted the whole thing again and sent more engineers who said the same thing. At no point have they offered me any form of refund or compensation for their dreadful service and I was left so frustrated with their call centre I refused to contact them again. This was after being on the phone for over 2 hours and not getting any form of outcome from it!!! Just purely for the customer service alone I would never recommend going with Talk Talk, spend a few extra pounds and go with a more reliable company that knows what customer service is.
Reviewer
LCharm
Location
London
Date
31/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Very poor all round for their broadband service and customer service.
There is no transparency in their telephone communications. When trying to move home and switch over, it resulted in me being put onto a 2 year contract (which was never discussed) when all I wanted was to to stay on my existing contract which I only discovered w=after the cooling off period
Reviewer
Philip
Location
Mansfield
Date
31/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Been with Talk Talk for just over a year and kept having wireless issues despite moving the router into the same room. Rang them but all I got was it was my end. So I decided to move even though I had 6 months left on my contract but was willing to pay the penalty just to get away from Talk Talk, so I decided to move to BT.
All was well until a week before my go live date and Talk Talk rang me with an offer to keep me as a customer the deal being 74mb faster fibre and the new wireless hub.
This is where it gets interesting, after a week or so of no confirmation I rang them to see where the order was and they denied it had ever been placed. They said I’d been missinformed, I told them they were out and out liers, and all they did was skirt around the issue and offers me £6 compensation so I won’t tell you where I told them to shove it, and all this to keep me as a customer, they should be closed down their service is shocking. Needless to say I’m in the process of switching to Sky, I was with them before and never had an issue. Bye bye Talk Talk don’t call me and I certainly won’t call you.
Reviewer
Tom
Location
Ash
Date
30/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish, a internet provider should not be able to take money of people when their service is this bad. Waste of time. You will regret it if you use talk talk. Internet is slow and when it works it can't handle anything on the internet which shows a red light on the box. Not a good word to say about them.
Reviewer
Rayc333
Location
Bristol, UK
Date
30/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Customer service is very poor. It's easier to swim the channel than leave them (over 2 hrs online and still no cancellation). Complaints procedure is unbelievably long-winded and a complete waste of time.
Reviewer
Steve Young
Location
Leeds
Date
30/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Tried and tried to change date they take money from my account. Each time I am assured it has been sorted. Each month they take it earlier than asked. Wage is not in and I get charged £25 off my bank plus 12.50 from talk talk. Took this on because it's cheap broadband. It's cost me a fortune so far. Hopefully sorted now. Third time lucky. Will see on next months bill date.
Reviewer
Miriam
Location
Date
30/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
DO NOT EVEN CONTEMPLATE USING TALKTALK the customer service is absolutely DIABOLICAL, THE absolute worst customer service experience in my entire life. The advisors are barely understandable and extreamly rude. They don't update their data systems and you end up repeating your self untill you feel suicidal. These people are the most un professional, unorganised and incompetent customer service team I have ever had the misfortune of doing business with and I am thankful that I will never have to deal with them again. UNBEARABLE DO NOT USE THIS COMPANY.
Reviewer
Dawn
Location
Hertfordshire
Date
30/07/2018
Comments:
Can not rate this company could not get the system up and running. Kept getting put on hold promised a engineer to turn up lost days pay as did not turn up. Then had the cheek to charge me. Only got small amount back.
Reviewer
Karine
Location
Cambridge
Date
29/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst company I have ever had to deal with. Everything about this company is rubbish, their customer services, their quality of products. I use them as a student as I could not afford to pay for the quality which is provided by their competitor. What a mistake when I went and complain about their services after the trial and wanted to leave them, it took me days of calling. They would not let me leave, such an hostile company. I swore to myself I would never ever deal with them again! Then we had to move to another place and the landlord already set a connection with them and unfortunately to get a connection with a better brand would have cost us a fortune. My partner insisted on staying with them despite my disarray. Since we are having so much problem with this good for nothing company. We even had to buy our own router. Please I am begging you, don’t go with them do yourself a favour pay a bit more but you will have good product and good customer service.
I will be leaving the UK soon and the one thing I am very happy about is that I will never have to deal with this mediocre company again.
Reviewer
Andy
Location
Mcr
Date
28/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After being with them for over 2 yrs and always had problems i told them i want compensating for always losing connection and so on and they offered me.. wait for it..£1.31.. i was stunned the say the least..
Reviewer
Elizabeth
Location
Hapton Burnley
Date
28/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
my advice to anyone who is deciding to use this this company is DON`T The service is terrible. Iv`e had a lot of inconvenience and was offered £4 compo
Reviewer
Adrian
Location
Bristol
Date
28/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Reliability and satisfaction non existent, problems with the connection from day one, support poor. Stay away if you can.
The only plus is that you are able to get through to customer service, which is not always the case with providers. Two stars on that for encouragement.
Reviewer
Alan mcwilliam
Location
Elgin
Date
28/07/2018
Comments:
Been having probs for months with slow speed and losing connection ,constant phone calls and being told line checks showed no faults and good speed of 32 to 37 mbs eventually they sent engineer out ,who told me no check had been done since 2016. And speed was 12.1 average. And basically talktalk had told me lies from thefirstphone call to the last one ,,i am so angry at thier attitude to thier customer i recommend dump them to anyone who reads this ,theycantbe trusted if thier own engineer says they lie all the time to fob you off.
Reviewer
simone
Location
Skelmersdale
Date
28/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Why could talk talk not sort our landline . We were without a phone for 4 weeks! Customer Service - that's a joke. I was told to ring a premium number from my mobile to discuss the problem. They did not update us on the problem and did not liase with Open Reach. Broadband was intermitant at best. Now the want us to pay them £59 to leave as they say we are in contract. We have been with them for 10 years or so and no contract goes on for that long without being renewed?! so I say show us this "contract". BT are now our provider and the transition was smooth and our monthly payment is lower. Beware if you are thinking of moving to Talk Talk.
Reviewer
Tony Pitcher
Location
Woking Surrey
Date
27/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
How can they call it faster fibre when it still comes down a 30 year old copper BT telephone line to my house. I don't know where the fibre optic cable is but it certainly doesn't work. Keeps going off all the time. Just had a thunder storm / off. It really is rubbish.
Reviewer
Darren
Location
London
Date
27/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ten years of utter garbage reviews says it all. Verdict? Utter garbage historically, utter garbage presently, projected performance - utter garbage. Do I make myself clear?
Reviewer
Mikebenf
Location
Cornwall
Date
27/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I guess that I must be the exception that proves the rule. Change over from BT (at least three price rises in a year) due for 26 July 18 equipment arrived on 24 July 18. I can honestly say that I did not notice the change over, except for my landline going down for 5 mins. On contract for 68 meg+ checked my speed half an hour after the change over presumably took place, I was getting 58.4 and that should increase over the coming days. At this point 18 hours in I am that most exclusive of customers completely satisfied.
Reviewer
L ramos
Location
Watford
Date
26/07/2018
Comments:
I cannot even rate this company as it is so bad, i Wanted to write this review to safe anyone else having to go though the suffering we had to go through using this company.
It’s cheap but not worth the troubles. The customer service is the main problem it was so bad that we canceled using the. Company. Over 6 hrs on the phone trying to resolve issues. Very unprofessional the staff who are superficially polite but never resolve the issues simple , everything turns into fiascos, waisting so much valuable time .
Reviewer
L ramos
Location
Watford
Date
26/07/2018
Comments:
I cannot even rate this company as it is so bad, i Wanted to write this review to safe anyone ellse having to go though the suffering we had to go through using this company.
It’s cheap but not worth the troubles. The customer service is the main problem it was so bad that we canceled using the. Company. Over 6 hrs on the phone trying to resolve issue. Very unprofessional the staff who are superficially polite but never resolve the issues simple , everything turns into fiascos, waisting so much valuable time .
Reviewer
Chantelle
Location
Ammanford
Date
26/07/2018
Comments:
Terrible service . Internet is always really slow . Customer service is terrible. They promise you a phone call back but never do . I’ve never had it sorted when I’m always on the phone complaining had it over a year but I’m going else where now . Best advice I could give anyone is to never have talk talk broadband is all lies you never get what they promise and simply do nothing to sort it out . They should be shut down and banned. I’ve never heard one good word spoken about them. I’m ment to be having super fast broadband!!! Slowest internet I have ever had.
Reviewer
Kostas
Location
London
Date
26/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
Horrible experience, engineer came to sort out the internet, he didn't manage and I wasn't told of that. I've been waiting for days with no internet, I've got in touch with them and they tell me they'll send another engineer in 3 weeks "hopefully" he'll sort it out meanwhile I have to pay. My friendly recommendation: avoid this company as much as you can :-)
Reviewer
Lauren
Location
Liverpool
Date
25/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is an absoloute joke. The customer service is non existent the employees wouldnt know the arse from there elbow.
I'm money down and no better to fixing my issue
I feel deflated dealing with this company.
Reviewer
Jack Webster
Location
Rotherham
Date
25/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
On the 21st June 2018 I made an online order for TalkTalk broadband, and was offered a switch on date of 26th July. This was ideal as my Sky broadband was being switched off on 25th July. I received an order confirmation email outlining the switch date and my costings over the 18 month contract. Approx 7 days before my switch on, I grew concerned that I hadn't received my equipment, or a landline telephone number, so I used live chat to enquire and gave the staff member my name, address, email address and order number. They gave me NO REASON to believe that there was an issue, and assured me that the equipment would arrive, and a landline telephone number assigned just a few days before I went live with them. On the 24th July, 2 days before my go live I once again contact them, having still not received the equipment or landline telephone number, providing my name, address, email address and order number only to be told that whilst there was an order pending, there was 'a problem' connecting me but no information on my order and I would not be going live on the 26th July. From this point on all they could tell me was there was 'a problem' but no details, and that as my address had a pending order I couldn't set up a new order for a further 2-3 weeks once the pending order had disappeared. When I asked why I wasn't contacted to tell me there was a problem, I wasn't given an answer. If I had not chased this up I simply would have remained unaware until the 26th when I would have had no broadband!
I suspect that the issue lies with the fact that there was a clash, or miscommunication between my current provider cutting of my service on the 25th, and TalkTalk setting me up on the 26th. If this was the case then all TalkTalk had to do was let me know, and I could have contacted my provider to iron out whatever issues were present, but the fact that they simply put me and my custom aside, deciding to let me find out when I chased it up myself, or heaven forbid when my go live date came and went without and broadband, means that they have lost an 18 month contract with myself, as I'm certainly not waiting 2-3 weeks to have another go!
The worst thing about it all, is the customer service adviser saying 'we have had cases before where customer orders and go live requests go missing without any explanation' - if you are aware of an issue, fix it!
Reviewer
geoff
Location
STOKE-ON-TRENT
Date
25/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
arranged engineers visit for 25/07/18did not turn up.phoned talk talk and was told the visit would have to be rearranged.
what a load of crap.Only 3 months left on contract will not be renewing
Reviewer
Michael shaw
Location
Kings bromley
Date
25/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I recently joined talk talk and had broadband connected. They promised me 30.5mb minimum and an average of 39/40. When fitted it was a 4.4 to 7.9 package. They totally miss old this to me and insisted I keep it for 30 days when I cancelled. Their customer service argued with me quite rudely and threatened to keep ringing unless I withdrew the complaint. Avoid this dishonourable company at all costs. Ps the 4.4 to 7.9 is rubbish as well!
Reviewer
Kim Huggett
Location
Folkestone
Date
24/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish. After a week of interacting with their robots I am awaiting a call back...never gonna happen.
The service has been **** for a year I can't wait to get rid but as I have only ever received 20% of what was on offer I would like better customer service that work instead of being fobbed off. I want compensation for the appalling unreliable service I have encountered when I actually needed them...i.e. applying for jobs. Thank you for your help Talk Talk because often I cannot on here reach anyone apart from your there is no internet connection page, which obviously fills me with joy. I have the complete dialogue from you on my phone and I will take it further but at the moment, it would be really helpful to start (even) something and finish it. You are shameful.
Reviewer
Donald
Location
West Sussex
Date
24/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Firstly, I will say that I consider basic telephone and broadband services as UTILITIES, not some high tech option or accessory subject to brand differentiation or loyalty. That said, TalkTalk may be somewhat cheaper than BT (who I left two years ago) but they play fast and loose with their contracts and term variance, just like or perhaps more than other providers. Getting problems resolved contract complexities explained is neigh unto impossible. A time consuming pain.
Reviewer
Heather
Location
Liverpool
Date
22/07/2018
Comments:
The broadband is almost as poor as the awful customer service. Don't say I didn't warn you! This company should be bust by now. Terrible.
Reviewer
Tracey
Location
Birmingham
Date
22/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
This must be the worst company ever. They advertise that your price won't increase during your contract is just pure lies. They have put mine up after spending almost 2 hours trying to sort it out I got nowhere with there unhelpful staff who don't give a toss about customer service . AVOID. AT ALL COSTS
Reviewer
Tracey
Location
Birmingham
Date
22/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
This must be the worst company ever. They advertise that your price won't increase during your contract is just pure lies. They have put mine up after spending almost 2 hours trying to sort it out I got nowhere with there unhelpful staff who don't give a toss about customer service . AVOID. AT ALL COSTS
Reviewer
C
Location
Edinburgh
Date
21/07/2018
Comments:
Pretty muxh what everyone said. Changed engineer date without warning. Internet dropping every 10 minutes. Asked to cancel within 14 days but as i placed initial order before the go live date, im.being charged 137£ to cancel. What a joke
Reviewer
Adam S
Location
Stroud
Date
20/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Comments:
Moved from BT for lower price but unreliable connection means I'm going back to them. Plus net seem to spend more on their marketing than they do on their network infrastructure. Disappointed to say the least.
Reviewer
Colin
Location
Sunderland
Date
20/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Supposed to be average 35Mbs but most of the time I only get 7 or 8 at best.I try to get it resolved by contacting TalkTalk via an online chat but they keep deleting my conversation. Not lmpressed at all!!
Reviewer
Louise
Location
Northumberland
Date
20/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have been with talktalk for 2 1/2 years everything was fine until my Internet started randomly disconnecting for days at a time and now it's pretty non existent, paying £29 a month for a service I'm not receiving. Customer service is useless reading a script off the computer and they never find any faults and neither do their engineers that come out so your still left with no internet and told it's working fine. Currently switching to plus net literally can't wait to get rid of talktalk had enough now. Don't recommend to anyone! If you want an Internet service that works 24/7 find a different Internet provider.
Reviewer
Mani
Location
Manchester
Date
19/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Not even been a month and I have aready had to make two phone calls because internet service in intermittent -as in amost non-existent. Staff are no use as they cannot tell you what the problem is. Phone calls seemingly get cut off after a period of time to help with SLAs is my guess...
I can't spend all evning writing, so, my advice is this: Unless there is absolutely no other service provider available in your area, don't pick talktalk!!
Reviewer
Marion weir
Location
Stirling
Date
19/07/2018
Comments:
Absolute shambles four phone calls going though the exact same scenario with someone want to send me an ethernet cable when everything is wireless. I'm no expert but this lot are useless
Reviewer
Dan
Location
Stone
Date
19/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After ordering through curry's talktalk sent me 2 installations dates then when I phones customer service they told me I would have to pay £25 to change the dates..... Mmmmmm (that never happened as they then came back with accepting one date )
The the engineer did turn up as planned and the internet went live as planed - Yet between it going live at 12 noon to 8pm it dropped out rebooting itself no less than 30/50 times.....
Next morning 5am to 7am same thing - dropped out every 10 mins.
Went to cancel at 9am - that took me through to 1.20pm of which they apparently lost my email address therefore could not send me cancellation confirmation (inside the 14 day calling off) and they told me that I would have to pay one month, and pay £75 penalty if I cancelled my direct debit......
I have cancelled and re-scheduled EE.
Reviewer
Harish
Location
Hammersmith
Date
19/07/2018
Comments:
One of the worst service providers i have witnessed in my life!! Switched to them from sky because they were the only fibre providers for my location and things couldnt have gone wronger! First before checking my line was active, they disconnected from sky. Then on my first call with them on the go live date, the mentioned that this is probably because the clock has not turned 12! And thats when my service was supposed to be active! Needless to say, it didnt work the next day for which the subsequent discussion with their executive resulted in a series of standard ( read someone reading a script) checks which confirmed that the problem was within the property and they need to send an engineer. Thr nearest date of the appointment was 2 days later and for which i could not go to work but as this was important, i bregudgingly agreed. Alas, on the day the engineer visited, he quickly confirmed that the fault is not in the property but outside and they need to reach out to BT. Now i amhave been told to wait for another 24-72 hours and see if this works. In a nutshell, please avoid this service as they are really poor! They mention the word compensation for providing money back on the days of service lost! What they should state is this is a re-imbursement for the service not provided and legally they are not even supposed to charge for an inactive service!! Moreover they threatened that i may have break penalty if i chose to switch back to sky! I had to read them their contract and mention that this is not applicable if I provide the cancellation request within a number of days! Therefore, be careful on what yhe customer executive states! They are just repeating the notes to that they can protect their own skin!
Reviewer
Joe blog
Location
Scotland
Date
18/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t go with talk talk. After setting up a fiber connection that never went live, several I mean in the excess of 20 phone calls to operators that don’t understand English. With no reason or understanding of what is going on, we tried to cancel under the consumer act, to this day we are still phoning every day, and every time there’s no cancellation in progress on our account. And worse the last time there was an upgrade on our account. We are now taking this to the regulators! Their service isn’t even worth the hassle or money!!!!!
Reviewer
Nadine
Location
Aberdeen
Date
17/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
On the 17th of July I had to turn off my WiFi at 11:00pm because it wasn’t working on my phone and I was in bed. I didn’t have any problems until I went to bed and I need to watch something in bed or I won’t sleep and I can’t because it doesn’t work properly.
Reviewer
Paul Hesp
Location
Buxton
Date
17/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Broadband connection always intermittent, impossible to watch streaming services. Average speed seems to be typically 35mbps, although paying for 80. Worst of all customer service is dreadful. Live chat is clearly under resourced, for the last two evenings I've been left over 10minsbwithput response, not even been able to report yet another fault. This time without telephone service. Final straw for me, now going to another provider!
Reviewer
Alan Hall
Location
Scarborough
Date
17/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Let me tell you a story. Are you sitting comfortably? Then I shall begin.
I moved to North Yorkshire for work in April, leaving my wife and family up in Newcastle (too far to commute and other work commitments. Moved into a flat and decided that broadband was required as mobile data wasn't cutting it. I finally got around to getting what I thought was a reasonable deal (one off installation charges don't float my boat as it is often just a case of switching the line on). So I contacted TalkTalk online and lo and behold, my broadband was all set to go on 13th July (last Friday).
I received one text message on 9th July saying "Good news! There is no need for an engineer appointment and your service will be up and running by the 13th"
I then got another text (same day) saying I would now need an engineer, and that an appointement was made for the afternoon of 13th July. Now, I had already arranged that when I set the account up, but no they sent these two totally conflicting texts. So I called them to verify the situation. I may as well have been talking to a sea-cucumber. Eventually theys said the engineer would be there at the designated time. So I booked the afternoon off (between 12 and 5 pm they quoted) and on the appointed day, I waited for the engineer to arrive.
The equipment came through the post and I plugged it in (correctly, I may add. My degree in digital forensics and network engineering came in handy for something) sure enough, power to unit and Wi-Fi working, no internet as yet as it wasn't due to be switched on until the 13th.
So I sat in and waited. Just to check I contacted TalkTalk and was directed to their "technical help" text service. It was decided that the service was all switched on and good to go (oh! by the way, I received an e-mail to this effect at 0213Hrs on Friday 13th).
5pm came and no engineer and I am still on the text. The "techy" on the other end then "ran some checks", then asked me to identify the master phone socket type. This I did. He then asked me to try another ADSL filter. I attached the spare (I'd already tried this) so I did. No joy. He then asked me to unscrew the faceplate from the socket. Who am I? Mr Scott? "She cannae tek it Cap'n".
So I unscrewed the faceplate. He then asked me to plug into the test socket so I did that. No joy. By this time I had been on the text for 6 HOURS, and in the end the only thing he could recommend was another engineer appointment with Brightspark?
At this point I had lost the will to live and agreed to another appointment, this time between 0700 and 0900 today (17th July).
So with no internet, and the router being as much use as a bull with mammaries I accepted nothing could be done until this morning.
I sat I the flat this morning (having taken another 2 hours off work) and waited for the "Brightspark" engineer to arrive. Guess what? He didn't show up. I contacted TalkTalk tech help and got nowhere apart from being on hold while she checked with the engineers to see where they were. In a blind rage I asked to speak to a manager and she duly obliged. On came the manager who told me that the engineer was stuck on another job. Now, TalkTalk are quite happy to charge 30 quid if you miss an appointment, so I informed him (after another 5 minute hold) that I wanted to cancel my account.
He passed me onto their "loyalty" department who guided me through the process of cancellation. I then asked to speak to a customer services manager as I wanted compensation for the "inconvenience" they have caused me (7 hours pay plus phone calls). After all they missed TWO appointments.
The account has been cancelled and after almost four weeks of waiting, I have ended up with the square root of Sweet Fanny Addams. Back to square one and looking for a reliable company to get me some communications.
TalkTalk? You should be done under the trade descriptions act. NO service whatsoever, only ONE number to contact them on and then you get shoved into a far-eastern sweat shop call centre. Thanks for bugger all. Oh, and by the way, the compensation? The loss of earnings and the phone bill is just the beginning.
I may as well have connected two bean tins together with string. Crap service, crap assistance, crap company. Steer clear of these jokers.
Reviewer
Donna
Location
Cwmbran, Wales
Date
17/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I took out talk talks fast broadband on 13th June . Since day one Iv always has an issue ...
I contacted them 4 times in totally and each time the problem was sorted for and hour max!
I told them I wanted to cancel as they are not giving me the service I need (1.7speed) was sold as 15mb minimim.
I spoke to Thamela ... who said I could upgrade to fibre for £7 extra a month!! ( why would I pay more when you don’t offfer me anything good at the moment) she just said okay it’s £127 to cancel ! Joke!! I will never go with talk talk again!!
Reviewer
M read
Location
Rochester
Date
17/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid if possible,my broadband speed has dropped to six meg and that is not slow enough for an open reach engineer to get involved,so they create a list of impossible tasks for you to perform so as they can put the phone down,I now understand why they say “you get what you pay for “never again will I stay with talk talk
Reviewer
Sandra
Location
Southampton
Date
17/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling. I use TalkTalk for both home and business. For the past month internet has been out constantly at home and intermittent at work. Phone call, after phone call, hours spent on the phone going through their 'testing' process. Still no internet. It's always been poor but for the last month has been totally unavailable constantly. TalkTalk do nothing to follow you up and see if things are improved and frankly they just don't appear to care. 1 star if far too high a rating but I have to click something.
Reviewer
charles best
Location
stockton on tees
Date
16/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I took a out an internet service with talk talk and found out after being with them 2 months I had 2 contacts with them ,and after talking to one of the team about the bad service I was getting the sent me an email saying that after I had spoken to someone at talk talk I owed them £85 pounds, this is the worst company I have ever been with and when I left for another company called ee they talk talk ask me to pay them for the router I sent back they kept this up for a least 2 years till finally I wrote a letter to there head office and then they sent me a letter saying I owed them nothing all I had when I was with talk talk was problem after problem ,since I signed up with ee I have never had any problems with them and I get the internet and landline like every one else at a reduced rate which never go ups avoid talk talk at all cost there worst company I have ever been with
Reviewer
Scott
Location
Glasgow
Date
16/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk are ok if you never have any problems but once you do they're near impossible to deal with. The first technical support centre you speak to barely speak any english and mostly try to fob you off. For example when I phoned to complain about my poor broadband speed on my 76mb/s fibre line I was told that it was perfectly acceptable to be receiving only 0.5mb/s download speed. After arguing this wasn't what I was paying for the woman wouldn't back down. I eventually gave up and phoned customer complaints, at which point I finally got someone who could speak english and sorted the problem. The next problem involved us not being able to access the internet, 4 days of no connection later we are no further forward with the absolute worst customer service department in the world. Honestly go to plus net, they're the same price and us UK call centres.
Reviewer
AnneEllen
Location
Market Harborough
Date
15/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So wish I'd read these reviews before choosing Talk Talk to provide my broadband. A truly terrible experience which caused me, as a 71 year old with poor vision, distress to the point of illness. Speed so slow it didn't register at all.
Early exit fee bill arrived in a matter of hours - not applicable as I am within the cooling off period.
Would give zero scores if permitted.
Reviewer
Baz
Location
Gloucester
Date
15/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Paid for faster fibre but still run on average at only 9 mbps they could not fix ! also kept dropping connection, leave well alone they charged me for fibre even though I was only getting 9 mbps for a 18 months contract
Rubbish don’t be fooled like I was by cheap deals it’s worthless if you keep losing connection
Reviewer
Manu
Location
Folkestone
Date
15/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
0.1mbps down 0.2mbps up 1433ms ping
8 months in the pits of internet hell, and getting as low as 0.1 mbs.Oh wait, can't get any lower than that actually. Also first time I see a ping measured in seconds, instead of milliseconds.
During all that time, you had me going from pillar to post, lied, denied customer service, before finally admitting talktalk servers are mutemute, kicking the router out.
Banning me from contacting you via facebook was the contract breach, so thank you very much for that. Denial of customer service access on top of refusal to provide the paid for service.
You could not possibly do any worse.
So it is my great pleasure to announce that I finally got hold of your chairman, and that's when I cancelled your contract like a stamp. For anyone else who wants to know how to achieve that, just join the facebook group called "Talktalk complaints".
If I was given a pound for every time you say "I am very sorry", "sorry to keep you waiting", and "we're going to run some tests", I would be retired.
Now you're sending me letters and emails begging me to stay, even knocking £10 off the monthly bill if I change my mind. "You'll be missing all this great stuff"
No I won't. Tomorrow is the day I stop dealing with Mutemute and the Filipino gang.
I would give zero stars if I could.
Goodbye.
Reviewer
Natasha
Location
BRIGHTON
Date
14/07/2018
Ratings
Satisfaction
1.00 stars
Comments:
This company is the biggest pile of **** anyone could ever have dont go with them !!!!they lye engenders came twice couldn't sort problem out both said it was ent in my house an than charged me 65 ponds for them to come out to my house!!!they just robbed me ....said they would ring back with in 3 days so I rang them spent 2 hours on phone getting nowhere an than said they are sending a letter an would take another 5 days to come...who the **** do they think they ? Now I'm rapped up in a contract I carnt get out of ...DO not use than u just get Philippines that carnt be bothered
Reviewer
Neville Hawkins
Location
Norfolk
Date
14/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
All we wanted was Talktalk to transfer our service from one home to another in the same village. We were assured that this would happen at a certain time, two days after our moving date.
They failed to do this, and we were left without a service for two weeks. After repeated texts and telephone calls and great difficulty in understanding what was being said over the the mobile phone by the Talktalk personel we did finally get connected.
Despite being without a service for two weeks we were not offered a reduction in payment, in fact they wanted to charge us for ending our contract. After more frustrating phone calls we finally managed to escape from this awfull Company without further payment and are now going with BT, it’s £4.00 per month more but judging by our experience so far, will be worth it.
Reviewer
STUART
Location
EMSWORTH
Date
14/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pretty rubbish really kids always moaning how slow it is
Reviewer
Dave
Location
GU35
Date
14/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Just DON'T. They will promise anything, deliver half of it, then ignore complaints. When they call it rings once & they hang up - but that registers as they contacted you! DON't trust.
Reviewer
Gill
Location
Leicester
Date
14/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was considering joining TalkTalk but not now. My elderly neighbour is with them and in fixing a broadband issue, they managed to cross her line with that of another neighbour. Her other neighbour isn't happy that he's getting all her calls, and she, a vulnerable person living alone has had no phone service whatsoever for a week. When she called to report she had no phone service, the agent completely confused her by insisting she do all sorts of checks on her broadband. After a week she knocked on my door, desperate for help. When I called TalkTalk for her, they did the same despite me telling them loudly and clearly that it was obviously a crossed line. In the end, I complied with all the usuall checks, including resetting the router and checking the wifi signal, in order to get an engineer visit booked. Obviously the engineer will sort it out at the exchange so my neighbour will probably never see him. Oh and the line to TalkTalk technical support was horrible quality and I had to repeat myself constantly.
Reviewer
Emily
Location
Surrey
Date
13/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never had a worse experience in customer service. When attempting to change the account holder name after my flatmatecmoved out I was told the only way was to send my details (name address and sort code) by post. Despite being anxious about this Prosoect I did as I was asked...nothing happened. I sent the details again... still nothing, they had lost all of my personal information, countless emails, calls and complaints and not only has the problem not been resolved I have had to deal with painfully unhelpful staff who speak over you and couldn’t care less. Never encountered anything like it. Avoid.
Reviewer
Alice
Location
Tendon
Date
13/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly if it were possible to give zero I would. Temperamental connections, total disregard for personal data and the worst customer service I have ever encountered. Do yourself a favour and stay well away from this company unless you want to spend hours of your life in correspondence with them over the slightest issue.
Reviewer
Dismayed
Location
CHesterfield
Date
13/07/2018
Ratings
Satisfaction
1.00 stars
Comments:
6 weeks to install, then on the wrong contract, 1/3 promised speed, engineer cancelled his visit then we are charged for the same visit..then 2 more engineers fail to show up. If you read this and still decide to sign up..here is a comical phrase you are about to come to hate..."Is there anything else I can help you with today?"
Reviewer
J. Gonzalez-Seoane
Location
Southampton
Date
13/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Average download speed over last year is 2.4, can't read e mails a,d when browsing half way through screen just goes blank. Have tried since April 2017 to get it sorted but still waiting will now consult Ombusmand for Communications, re this complaint.
Reviewer
Foxy
Location
Greater Manchester
Date
12/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company no sense of customer retention, cap internet when you complain, the turn of your internet without notice, they sign you up to contracts without your consent, rude, disrespectful, fibre buffers, sell you fibre but provide you with ADSL. They even blame BT, BT engineers have come out and even told me Talk Talk cap the internet, they will say they called you when they have not. They lie so much. Do not believe their ads and leaflets. Once you join it is nothing but stress from them. They really do not deserve any awards. All I say to everyone is make sure you do all communications in writing or emails with this company, as they are very good at lying. No guaranteed internet with these lot.
Reviewer
Talktalk is rubbish
Location
London
Date
12/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would rate them with a 0 if i could. The online chat feature is useless when it comes to fixing Internet speeds, they're only eager to close the chat mid discussion. I use this as an alternative to calling them as I cannot understand a word they're saying. When the Internet speed does come back up to their 'promised' speed which in fact is only 9Mbps, after a while it 'magically' goes down. Instead of trying to save a few £'s I will move to a better Internet service provider and at least get good Internet connection. For those of you wishing to join, I'll save you the hassle from them, just DON'T join Talktalk!
Reviewer
Marjorie (manchester)
Location
Manchester
Date
12/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have been with talktalk since I started up and up till now I have had no real problem with their customer service. HOWEVER the latest contact I had with them has been very poor. Oh yes! you can either text or talk to a 'human being' - if you are prepared to take at least THREE hours of your time waiting for replies AND waiting online for thme to consult 'other departmends. (by the way they were calling from South Africa!) Recently I went through all this and told them exactly what I want in great detail - they assured me that an engineer would be coming to install a second youview box that would solve my problem and when he finally arrived I was told that this could not be done and he went away (after a cup of tea) and NOTHING solved - it appears they just wanted to sell me an extra box PLUS the engineer's fees as well as charging me higher monthly payments I am very disappointed and I hope Talktalk gets to read this
Reviewer
shhshh
Location
Date
11/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
are you looking for a broadband that will make it so you have to wait days just too download anything or a broadband that works for 2 minutes then breaks again constantly making it so you cannot play videos or online games then this is the broadband for you just in general a giant load of crap that should have never been made in the first place.
Reviewer
Jane
Location
Leeds
Date
11/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really poor customer service contacted via chat and was told incorrect information.Complaints team just as poor they never contacted me.Broadband very slow and connection goes frequently. Not good value for money.I am now leaving and signing up with UK based company.
Reviewer
Vladimir
Location
HIGH WYCOMBE
Date
11/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wrote already about my bad experience with Talktalk. It turned out that leaving this company is even worse than enduring this terrible service.
They send me erroneous overstated bills, threatening me. I just spent more than 2 hours talking to managers. I use logic and facts, they use only attempts to confuse and mock. I've never seen such a terrible customer service in the UK.
I am a very peaceful person, but such a mocking attitude makes me look for the possibility of a legal solution to the problem.
I see on this site many people affected by Talktalk, maybe it's time for us to unite and file a class action lawsuit against this company of rogues and boors. I will be happy with any of your ideas.
Reviewer
Elizabeth
Location
glasgow
Date
11/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
stick with sky it might cost a little more but a far more professional and english speaking and understanding staff and thats not me being rasict my family are from india iv had an ongoin dispute with tbis lot for a year now so ombudsmen here i come save yourself the stress money on 0345 phone calls and mis communication and unprofessionalism this is just the beginning after a year of unnecessary stress my battle is just starting by goin down the legal route im gonny find out if i have the right tp contact the newspapers as others need to know how bad this company really is and can get, iv had customer service staff laughin at me over the phone but again (no record of it) surprise surprise coz none of the calls where recorded the company is a joke they should be laughing at that maybe il have the last laugh who knows but im gonna give it my best shot i hope the ombudsmen can help
Reviewer
Ernest
Location
London
Date
11/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
People don't waste your time with this company ,they just apologize and keep promising ,and trying to charge you cancellation fees and send you engineer which will try to charge you 60 £ or 80£ avoid them ,better use your mobile data
Reviewer
Elizabeth
Location
glasgow
Date
11/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolute shambles of a company calls are not recorded and customer service type in what they can be bothered typing into update your account thus leaving out vital information that could be needed for disputes later down tne line and tbey cap your line so no other provider can install services to you customer service agents laughing and saying you didnt try hard enough but no proof coz calls are nor recorded ( conveniently)
Reviewer
Alan
Location
Coventry
Date
10/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
works okay for the first 5-10minutes then keeps freezing.
Reviewer
Mark Robinson
Location
Barnsley
Date
10/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Good prices but everything else is rubbish. We pay extra for fibre and it’s not even noticeably faster, the data on our phones is actually faster. It lags constantly no matter what your using it for. I’d avoid like the plague if I’m honest. Wish I’d have listened to all the reviews before I just went for the cheaper option
Reviewer
Amanda
Location
United Kingdom
Date
10/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The WORST COMPANY EVER. STAY AWAY FROM TALKTALK. Their customer service is appalling, they say they will phone you and they don't, they give you wrong information. You NEVER speak to someone in the UK, ever. Etc., etc.
AWFUL.
Reviewer
Nick
Location
Nantwich
Date
10/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just dont have anything to do with them. The list of problems is almost endless and problems have been going of for 6.5 months. even a month after terminating the account. Started Jan 18 when we took on talk talk, very slow speed, appalling customer service when trying to help. Based in UK and very polite but a awful understanding and ability to comprehend English. Blamed the us for the distance between the router and the devices. (Max 2 meters) blamed it on disturbance from our other electrical devices, then bluetooth, master socket, microfilters, then blamed the PC Operating system. This was because it kept just cutting out. Like the power was to going off at all but the internet just kept dropping. We had hours of Technical help, changing channels, blaming things on non existant virus's then they sent out thier engineers to check it out. no faults found. then we had to have open reach out and no faults found( by this point i reckon we have 10 hours on the phone inc waiting to be connected and 2 x half days off work waiting for them to come out and fix the problem. Still it went on. Broad band now went off nearly every day and often at about 930 Pm at night. Which kicked us out of netflix -- and on occasion the phones would not automatically reconnect which ment we were using loads of 4G data at home. On and on and on this went for 5.5 months. Eventually having asked already to be let out of our contract and them saying no we would have tp pay we reported it to OFFGem who said they couldn't help directly but TalkTalk agreed due to their lack of being able to supply a fit for purpose service they would release us with out exit charges and early termination. The account ws terminated and we have now very sucessfully signed up with Vodafone and not a singly glitch since day 1 with Vodafone. However Talk Talk are now hounding us for termination cahges, have added it to the bill and are adding late payment charges to the account. I have since spent at least another hour on the phone to the billing department who have said they will deal with it and yet the demands keep coming. Their complaints dept by email a number of times since as well and they and still haven't dealt with it. Honestly you will wish you had never heard of TalkTalk. they are not worth it.
Reviewer
Mike
Location
North West
Date
09/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Saw mixed reviews before placing an order to switch to Talk Talk - they offered good pricing so thought lets risk it for a biscuit.
Placed order on 26th June and received confirmation email from Talk Talk with all account references, nice!
Service due to go live tomorrow (10th July) but no sign of router. Contacted Talk Talk, they say they have no record of my order!!!!
So, they accepted the order, confirmed via email, then cancelled and did not let the customer know, wow!! Their response was then "oooo, wow i bet that's frustrating. I'd be irritated if that happened to me. I have the perfect answer, we'll transfer you to sales and they can start the order from scratch."
I was raging until that last diamond of a comment which left me with nothing to do but laugh!! Talk Talk, GSOH, hilariously dog muck service!!
Reviewer
Ali
Location
london
Date
09/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t waste your miney and time you such an unprofessional co. they don’t know what they are doing. i would strongly suggest to stay away from these scammers.
Reviewer
Zoe Conning
Location
Cheshire
Date
08/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Complaint to TalkTalk:
I received an email from yourselves last week, to which I responded and was promised a call-out to which I didn’t receive. I’ve received a telephone call this morning which involved me faffing about with rebooting broadband, unplugging the DSL filter, connecting to my phone, my laptop etc… I then said that we couldn’t connect to broadband whilst we were on the phone and the agent I spoke with didn’t even sound shocked. After advising this, the agent then contacted me via telephone, where she put me on hold for collectively, over 12 minutes….
After I stood my ground, refusing to faff about fixing your issue, she was then suddenly able to have someone call out to ourselves and fix the problem (a miracle!) But at a charge of course…£50 if it turns out the fault was mine - how would I be able to prove that it was not my fault? I can’t trust your company and ultimately, this prompted me to realise i’d like to cancel. The broadband fails to automatically connect to any device, it fails to allow us use to our broadband and phone at the same time, it fails to allow us to pause and play when we wish as you suggest. It just jumps about a bit.
The agent in the Claims Management department was most unhelpful, after numerous times of saying I wanted to cancel, she was persistently asking to send out someone, confirming I wanted a call-out…then confirming I didn’t. The fact this agent is a part of management is LAUGHABLE. dread to think what the standard advisors are like if this is how management speak to customers.
I advised her of the below speeds, to which she didn’t seem bothered that I was paying for way more than the speed I was receiving, I mentioned about upgrading the router / sending out a new router - this question was totally avoided. I’d also like to point out that 0 Data Protection checks were confirmed throughout the call…oh, apart from my address when she was sending an engineer out. The call initiated with ‘Am I speaking with Zoe Conning?’ - divulging information and potentially breaching this data to an unauthorised party.
I understand cancelling mid-contract comes at a price however, given the above download and upload speeds, you're failing to meet your criteria within the contract, therefore, I expect this fee to be at least discounted, if not wavered completely.
Their website advises that:
“Fibre:
- If you are a customer taking the Fibre Medium service you will be charged £10 per month for every month left on your contract, in addition to the phone and broadband early termination charges.”
Therefore, the termination fee should be no more than £150 as that is what is left on my contract of 18 months, and regarding phone and broadband charges - could you please enlighten me to how much these are please? because it looks as though they are more than £150 each! - of which, I have not been advised about in any contract, or Terms & Conditions.
Another agent and I spoke via web chat on the 8th July 2018 who advised that because a technical fault had been logged today, which I have not actioned, therefore, someone has actioned something on my account, without my request or authorisation.
A copy of the above will also be sent to:
TalkTalk CorrespondenceDept
PO Box 675
Salford
M5 0NL
horrendous company - don't be fooled by these low prices!
Reviewer
Andrea
Location
Reading
Date
08/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Only recommended if you want to make your life miserable! Kept me in an endless circle of chats, testing, having engineers over and phone calls for more than three months, and when I wanted to leave took me another month to get them to waive my early exit fee. Instead of short, efficient communication they repeat everything 5 times, there is a script which they are unable to change. You cannot request callbacks outside working hours, they will keep calling randomly and you better put aside at least 30 min. to book an appointment with an engineer. Three engineers visited us and could not solve our connection and speed issues and every time I tried chatting I had to give up after a couple of hours and call back the managers, not to mention the endless testing circle started again.
They made me become the worst version of myself, frustrated, rude and just sad after every chat and phone call. Customer service in England is generally bad, but this is pure hell.
Their customer service might be able to fix simple issues, but they are unable to handle complex problems. I expect fast, efficient solutions that Talk Talk is unable to deliver.
Reviewer
Annonymous
Location
Nowhere
Date
07/07/2018
Ratings
Customer Service
5.00 stars
Comments:
Excellent customer service from ‘Londi’ in the customer service and billing department based in Durban. A*
Reviewer
Karen Craven
Location
Inkberrow
Date
07/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking. All I wanted to do today was speak to someone on the phone (that's what they do!). I ended up in a several hour text message conversation. How utterly ridiculous. If they had only picked up the phone and spoken to me it could have been sorted. I am going elsewhere. Do NOT touch them with a bargepole. Joke.
Reviewer
Peter
Location
Purley
Date
07/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unfortunately I used this service because of price and extra features. I just had a simple question and was totally frustrated by the call centre. I was re-routed to any other part of the globe rather than England. However, since I chose another supplier I have been bombarded with post telling me what I will be losing, can they make a better deal? etc.etc. They give a telephone number which also re-routes to another part of the globe. Why cannot these companies use call centres based in the country they service? The call centres would be much more on the ball as they do not have to read from a script, and understand the culture they are dealing with. I agree that the useability and consistency of this service leaves a lot to be desired. I trust my next provider will be substantially better (could NOT be worse).
Reviewer
Mark
Location
Essex
Date
07/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with talk talk for 10 years and in terms of customer service probably the worst ever! I had problems with my internet speed had intermittent service and all talk talk were interested in was encouraging me to upgrade to the super fast fibre. I did what they suggested to get my family back on line but after my monthly payments went up another £15 a month with no change to my internet service. I came home from work and there was a BT engineer working in one of the ser vice pits near my house so I went to.speak to him about my internet problems. He said ultra fast fibre is not available in my area and that talk talk are falsely advertising this. So at this point after hours and hours on the phone to talk talk and no resolution I decided to leave. I just went live with Vodafone and am getting speeds of 22 were with talk talk I was lucky if I got 4. Never again would I chose talk talk I am going to tell my family and friends to leave them.
Reviewer
Nav
Location
Hastings
Date
06/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer services are hopeless; staff appear to have little understanding of the English language. Broadband speed is far lower than expected and it drops 3-4 times per week. Will change to another provider as soon as my contract is up.
Reviewer
Mustafa Noori
Location
LONDON
Date
06/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have been having issues with internet not working or very poor internet speeds ever since joining TalkTalk. I average 3mbs in download speeds. Well below the guaranteed minimum speed. When speaking to customer technical services it is clear that they have no technical expertise and are just speaking off a transcript. They take you through some basic troubleshooting measures which I've already done. When you explain you've already done these issues they put you on hold and ignore or hang up. I complained about this to customer services based under their complaints code and it was clear the advisor who was dealing with me had not read my email but just the subject title and replied with the repeated list of common troubleshooting tips that the previous technical customer advisors had been telling me. When I replied with another email explaining that he clearly has not read my email he just replied that I should take broadband speeds issues with technical team. However, the technical is what I am having issues with and he would of understood this if he read my email. They just waste your time and take you through an endless loop. Complaints are not dealt with seriously in this company.
Reviewer
alex
Location
southampton
Date
06/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk is the biggest **** in all United Kingdom, don't ever make a contract with them, it is literarly pure cancer. Internet keeps falling, MOVING HOUSE PROCESS TAKES 2 WEEKS, and while they tell you in your contract you are guaranteed 50mbs download speed at least it doesn't even offer 30mbs. Not only that, the live chat and customer service ARRE USELESS. Literarly the worst live chat and staff ppl who can't deal with anything, literarly utter ****.
Reviewer
Dominika rubacka
Location
Luton
Date
06/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The company is an absolute pee take! Orders my services in may, the router been sent out within a week I had to wait for an installation for three weeks. Once they finally arrived they couldn’t sent it up due to issues underground, it has then taken them 9 days to contact me to arrange another engineer to be sent out to sort the issue. I then had to wait another 2 weeks another engineer who once again wasn’t able to go underground so the issue didn’t get sorted. It then got to the 21st June I have spoken to another memeber of stuff after contacting them myself and cancelled my account. They have sent he bag so I can return the router. On the 6th July today I received an email that my bill is due!! I have contacted them spoken to three different agents Sam as the first from customer services was absolutely useless. Then I spoken to Hope, she was a little more healpful and advised that my account wasn’t cancelled in a first place. So 47 mins into a phone call my account will be cancelled within 7days.
An Absolute joke! The lack of communication and organisations is just ridiculous!
Do not recommend!
Reviewer
Di
Location
London
Date
06/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse company, to deal with. All the staff are rude and racist, they treated me badly when I phoned, they all said they couldn’t understand my speak and I am born in to
Reviewer
William Jordan
Location
Newtownards
Date
05/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never sort problems out quickly, always on the phone for hours. Thank goodness the contract is finishing soon
Reviewer
sam
Location
bournemouth
Date
05/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
renewed my contract for the fastest fibre a few months ago. have had absolutely no problems with talk talk. the service has been fast with an average 50mbps and no dropouts. only used their customer service when negotiating renewal and a week ago when orering the new wifi hub, everything was very efficient. would recommend them to any user.
Reviewer
Vladimir
Location
High Wycombe
Date
05/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have not experience with other provider, but there hardly can be anything worse. Very poor Internet, it is dropping many times every day without any reasons. Customer Service openly mocks. I wrote dozens of emails, spent many hours chatting. Customer Service promised me to call back more than 20 times and write the answers. No one has ever called and not written.
I tried all the ways trying to fix the Internet and get compensation, but all was unsuccessful.
The most mocking thing: you can not call the Customer Service they are always busy, but you can write to the chat. Respond "very polite and sympathetic people", each time you have to answer many questions of security, tell the problem, discuss the obvious solutions. Then, after 30 minutes, when you are approaching to difficult questions, they turn off the Internet. The next time you turn on the chat, you get on a new person and start all over again. And so it is infinite.
Summarizing: terrible Internet and terrible customer service. Advice to all new customers, do not be tempted by a cheap price, avoid the Talktalk. I wish existing clients patience and quick escape.
Reviewer
Justine
Location
Barnsley
Date
05/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
This is probably going to be the only positive review on here, all I've read are negative reviews and even my review isn't 100% positive!
I am a brand new customer and have had problems with my bill from the get go. I joined through uSwitch and it's a pretty decent deal and had no set up fees etc. so I thought excellent, I will go with this deal.
At first, before my internet had even gone live, it said my estimated bill would be over £100! This was including my broadband package and an £85 new line set up fee! (I didn't even have a new line installed.) I was sure that there were to be no set up fee costs due to the deal that I chose via uSwitch. So, I spoke to an agent on the live chat who reassured me that when my bill was generated there would automatically be a credit of £85 and I would not have to pay the £85. So I thought excellent and was grateful that it was all cleared up.
Fast forward to yesterday, the day after my services went live and my bill was generated and it was... over £100. No £85 welcome credit added like I was advised. Anyway, I called and the £85 was wavered instantly as I have evidence of the deal I signed up for and the webchat transcript. A terrible ordeal for a brand new customer though, I was definitely considering leaving but I am thankful that the situation was resolved instantly the second time round.
In terms of speed, I've only been connected for 2 days but so far so good. The switch over was very quick. My previous internet disconnected at around 10am and by the time I had set up my new Talk Talk router I was connected to the internet. I haven't been disconnected and the speed is as quick as stated on the contract.
So yeah, so far I am relatively happy. Hopefully nothing else goes wrong regarding my bill and that the internet speed remains!
Reviewer
Turner
Location
West Midlands
Date
05/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish I could submit a 0 rating.
Quite frankly the most unresponsive company I have ever dealt with. Both broadband an voice lines (small business) have been down repeatedly with the latest outage being approx. 2 weeks - how anyone can be expected to run a business with no telephone defeats me.
Avoid like the plague!!
Reviewer
Justine
Location
Date
04/07/2018
Ratings
Speed
1.00 stars
Comments:
I do not usually write reviews but the level of frustration and confusion of dealing with Talk Talk customer service and the poor internet speed, compelled me to warn others to avoid getting into a contract with them. The process of leaving is also incredibly painful. I have spent hours on the phone, pasted from pillar to post by incompetent people. Truly shocking, its a wonder this company still operates.
Reviewer
Ewelina
Location
Burnley
Date
04/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the worst broadband I've had in my life. very often the connection was not there, the speed very low, customer service terrible. now I was changing the internet from Ee and unfortunately talk talks to me. talk talk ended on July 2 and switched off the contract and the telephone line is blocking until July 7 (I learned that from customer service Ee) and I was without internet for a week and I work thanks to him. worst internet
Reviewer
John Smith
Location
Liverpool
Date
04/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Talk Talk is the best network. I've been with sky and they are horrible. The problem with most of the reviews here are that 75% of people are on the wrong package
Reviewer
UA
Location
Putney
Date
03/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking service! At first they were nice as when broadband was delivered it didn’t work and took them a week to rectify. In result they did not charge me first month. However, contacted them to state that I was moving and needed to cancel the contact and 3 months later they are still charging me. Spoken to them again and they have now stated I have to pay £200 to cancel the contract and have to pay 3 months of fee as the cancellation was not recorded. By far the worst company I have every been with and would highly recommend people to stay away. Worst decision I have made to be with them. The connection wasn’t even that great either!!!
Reviewer
Chris
Location
Doncaster
Date
03/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Absolutely atrocious. An intermittent service handled by disinterested foreign idiots at "customer services".
Broadband was patchy although speeds were very good when it worked. No notification when I went out of contract so payed a rediculous amount for a while. I moved home and I moved my services accross but they couldn't supply fibre so they CANCELLED my contract with NO PRIOR WARNING.
"Customer services" would not let me cancel and kept shoving offers down my throat and kept getting things wrong because their English was very poor and they had no interest in helping from the start.
Called BT, straight through to someone in the UK. Stay away from talktalk, because that's all they are; talk.
Reviewer
Roger
Location
Luton
Date
02/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish there was a 0 star for customer service. I asked to be moved to my address a week ago and finally someone called me today after 7 days to tell me that they are investigating an issue and will take 29 days to be moved. Told them is unavailable to call me after a week and tell me that. And I asked to have my contract canceld. They made me wait on the phone for 28 min tot Connect me to the relevant department and then when I finally spoke to them they told me they need to transfer to another department. And so like that for 1 hour and 25 min. Please avoid the internet quality is rubbish. Go somewhere else.
Reviewer
Salina
Location
Manchester
Date
02/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worse worse worse company ever i would never ever recommend talk talk the customer service are the worst since I've been with them i have been having so much stress from them all they do is try to take Ur money and charge u for thinks that u can't even believe or understand what the hell it is that they charging u for unbelievable i can't wait for my contract to finish with u man
Reviewer
Fred
Location
Minster sheerness kent
Date
02/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Comments:
I have contacted talktalk on several occasions regarding my Internet speed I pay for superfast fibre and get superslow and my connection is in and out like a fiddlers elbow I'm not happy
Reviewer
Pawel
Location
Newport
Date
02/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very slowly only 16 mb/s
Reviewer
Norman
Location
DURHAM
Date
01/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
HAVE READ MOST OF YOUR REVIEWS AND AGREE ENTIRELY.NOW MOVING TO PAY TO GET OUT OF MY CONTRACT.AFTER SUFFERING BEING PASSED AROUND IN CIRCLES SINCE JUNE 1ST.
ADVICE TO ANY ONE THINKING OF JOINING TALK TALK IS SIMPLY DO NOT DO IT!
Reviewer
Ian
Location
St.helens
Date
30/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't bother with talktalk had problems from day one and still no engineer been out it's a joke . Rang today regarding a fault with tv box not recording or turning on. My wife was spoken to like dirt. The chap at the other end was losing his temper. Not a nice company policy . Getting a engineer out on Wednesday it's now sat really fast repairs then lol. I would not recommend talktalk to anyone.
Reviewer
Jean Mullen
Location
Birmingham
Date
30/06/2018
Comments:
If you value your health and sanity I implore you do not use Talk Talk. I have been lied to laughed at and now I'm trying to leave they want me to pay a termination fee. So the fact in the 8 months I have been with them my internet and
Phone line has worked less than it has worked. I have been down now for 2 1/2 weeks
Reviewer
Neatir
Location
Edinburgh
Date
29/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst ever, customer service is the worst that i ever had
Reviewer
Carthony
Location
Birmingham uk
Date
29/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Broadband kept dropping so I called talktalk. The technical support agent made me follow his manual doing all the things Id already done, and when this didn't work he offered to replace router. He then told me I was paying way too much for an older package and advised me that a fibre optic package would be cheaper, so I signed up. 3 days later I recieced a broadband router, but 5 days later an email stating that my fibre optic was good to go once I did a few things in the house to set it up. Instructions given were for different equipment than mine. I phoned up customer support to ask if I needed another router or needed to do anything with the one I had. Customer support dis not know what this meant. After speakinv to 2 people I was transfered to technical support. I asked them if I needed a new router and what I needed to do, and this confused the girl because it wasn't a question in her manual. She kept asking if my broadband was faulty, and told me to reset my router. After 45 minutes I asked to be transfered to customer support to cancel my contract while in the cooling off period. She checked with a supervisor and said that she was not allowed to transfer me to customer support. Eventually I spoke to supervisor who told me that I could ignore the email as my new router would handle the fibre optic speeds, so I asked him why I was only recieving 25mbs. He said that they were optimising my line and next week I would be up and running at correct speeds, but the talk talk message board had a lot of threads from people not recieving their contracted speeds. I asked again to cancel the contract and he refused to transfer me. I then signed ip with another broadband provider and they sent a message to talk talk statinv that my service was ending. The next morning I phoned up customer support to cancel immediately, as the atart date for my new service was after the conclusion of my cooling off period with talktalk. He said rather than cancel today he would credit my account for the early contract ending fee and let it close on the 12th. He then offered to email the details as I was going abroad in less than 24 hours. 8 hours later I had not recieved the email so I phoned customer support again to ask what was happeninv. Nobody knew, but they transfered me to the loyalty department who agreed that this had been done. They said that an email had been sent to me this morning but that it takes 24-48 hours for an email to arrive. I explained thag emails should arrive in seconds and asked her to resend my confirmation email. She said that it is not possible to resend any emails as they had already been sent, so I asked her to cancel the contract immediately fpr my piece of mind. She stated that it was impossible to end the contract before the 12th (after the coolkng off period) but assured me that they would credit the ensuing charges even if their was no evidence for me to see. I then passed my wife to the phone but they abjectly refused to provide any doccumentation before we leave the country. When we explained that we were worried Bout talktalk takibg us to court the lady who called herself tracy told us tp "take us to court then". We've had a friend who had a nightmare with talktalk threatenkng legal action after a similar incident, so we will have to wait until we rsturn from Hungary to see if they kept their word, or if they try to charge us. Not happy with the level of service, or technical know how at all.
Reviewer
Wruce
Location
Staffordshire
Date
29/06/2018
Comments:
Absolutely abhorrent service in every way. Customer service broadband speed etc. I wouldn't be able to fit all the problems I've had over the past few weeks into this review as it could be printed out as a door stopper. The company is absolutely disgusting, they've lied to me, they've tried to make me pay for things I didn't order, told me I had to pay for an investigation into wifi problems later, false advertising and rude staff - every single one. If the problems don't get sorted soon we will be taking legal action.
Reviewer
Martin
Location
County Durham
Date
29/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched to TalkTalk last month having been with Sky for years. The broadband is AWFUL. How it can be so drastically different to Sky is beyond me. Customer service is useless (usual foreign call centre issues). Having complained about the rubbish internet I'd then foolishly 'upgraded' to fibre for a special discounted rate. This I was assured would resolve my issue. I'm now getting about average standard broadband speed with the so called faster fibre.
You get what you pay for people. Simple as that. Want decent internet and TV go to Sky or BT. Or become another customer locked into contract adding to the negative review count.
Reviewer
Daniel
Location
Manchester
Date
29/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up to the broadband fiber plus package was ensured they had space and ports available as I had them double check. So I cancel my provider to switch over only to get a call 5 days later telling me they do not have fiber broadband in my area and offering me a phone line service and they have cancelled my order leaving me without any services unless I want to sign up to the other option. Poor practice teaching your sales reps to lie to customers to get their interest only to end up offering them something else when you have them at your mercy. Order cancelled complaint logged which I very much doubt they will have the courtesy to do anything about. Avoid.
Reviewer
Charlie
Location
Leicester
Date
28/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I switched to talktalk for the deal. Big mistake.
Its slow. It drops out all the time. Customer service (while friendly) is pretty useless. AVOID!!!!
Reviewer
Todd
Location
Stoke-on-Trent
Date
28/06/2018
Comments:
Lies, lies, lies....
Upsold us to a package on standard broadband saying we would need a new dvr box, when I told them I already had one. Was told the old one wouldn't work. LIES!
Complained to them. I was told they could not take the new box back and reduce my monthly payments. Instead, they gave me Sky channels at half price.
Complained about the poor broadband and WiFi. They sent me a new router as they discovered theirs was faulty. Then they tried to upsell me to fiber. All I wanted was the service we were paying for.
Complained on numerous occasions about the mind-bogglingly poor bandwidth and awful WiFi connectivity. All TalkTalk would ever do is try to upsell me to fiber.
Moved to a new provider, and now TalkTalk are charging me DOUBLE as a final bill. Apparently the disconnection changeover is two days after their billing period so the only thing they will do is refund me the 29 days of unused time on the NEXT billing period. So essentially stealing my money for the next month. If I (or they) stop my direct debit, I'll get a black mark on my credit score. Told by a manager that she can't do anything about it. What a load of drivel.
If I was to upgrade to a new fiber package, they could sort everything instantly. But they can't stop themselves taking money they're not entitled to.
Prices: Average
Quality of sale: Appalling
Quality of service provided: Horrific
Quality of customer care: Wear a helmet
Reviewer
Sue Bakin
Location
Gainsborough
Date
27/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am disabled and so fed up with speed, customer service
My speed is supposed to be faster fibre but my speed is only 9
I have 38 on my package
Told them several times in chat as can not phone them
No one sorts and cut you off for no reason
Reviewer
Mr Angry
Location
Notts
Date
27/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Absolutely atrocious customer service !! DO NOT USE THIS COMPANY! On the phone two weeks constantly to cancel account passed from CS to billing and cancellation dept to go back in circle ! Sent endless demands for payment and cannot get them to STOP there awful service ! I have lost 2 hours of my life I won’t get back today and still no resolution!!!
Reviewer
john
Location
preston
Date
27/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service, and completely unable to meet their promised download speed.
Over past 7 months I have had numerous visits by their Bright Sparks engineers and Open Reach Engineers, all to no avail. Today their complaints manager advised that achieving 30% reduction in speed was acceptable!! What a load of rubbish! I've had enough and will be leaving them as they cannot meet the contract spec. Suggest you avoid this company. Customer service is also not a pleasant experience.
Reviewer
C
Location
Midlothian Edinburgh
Date
27/06/2018
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
TalkTalk are Conning customers and Lying about price promotions of £23.95 when its only £17 on there actual website..you have to haggle then they go away to speak with Manager, they come back after 2 Mins and hey presto it suddenly changes to £17..Thats for unlimited bb, I get a solid fast 17Mbps,never slows
down and I use up to 400GB a month ripping games and films, although I do live close to exchange...CS is vile though there rude they laugh and hang up when you complain, and never put notes on the account even though they say there typing it on there..!
Reviewer
Ionut
Location
Golborne
Date
26/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Where do I even begin to state how miserable the whole experience has been with talk talk. I supposed I could start with day 1 of having to deal with this monumental excuse of a coms company when I booked online a day for my internet to go active in December 2017 and I was told I had to be in the premises of my house so an engineer can gain access to the socket inside my house. So I was fine with it, the activation day would be in 2 weeks time so I booked the day off work, however a few days before my activation I get an email from talk talk to say they have done further checks and The engineer does not need acces into the house. Needless to say I could no longer get the day reinstated at work and I lost a day of annual leave because of this. Story goes on. Internet was supposed to go live on 14 December. It only went live a week after. Customer service is there just to be there, they can’t actually do anything. They may be polite but are absolutely useless. Pretty much every call ends up where I was in the beginning as I was told that checks are being made and to just be patient. Internet finally goes live. Speed was always below the minimum stated in the contract and often was so low that I was closer to 0 mbs than the guaranteed speed. After numerous attempts at trying to resolve this it had gotten to April 2018 and still no closer to a resolution. Finally after numerous call and checks and engineer bookings and days of annual leave gone down the drain as they don’t work on weekend I was told that all of this is because i have internet through copper wires and I am too far from the exchange point and the only option I had was to switch to fibre. More expensive but better quality. Being frustrated that it took all the time from Christmas and we were now passing Easter I agreed on the upgrade. Needless to say that during all this time I was still paying all my bills in full month by month and told I would be compensated once the issue had been resolved because only then would they be able to calculate the total amount of compensation based on the number of days since the issue was raised until it got resolved. Did you think the upgrade to fibre would be end to all this palaver? Absolutely not. Things only improved for a little over 1 month and half. The compensation that I was offer for almost 5 months of misery and deplorable service amounted to £40. My monthly bills amounted to almost double. I never felt that the compensation was sufficent in any way or that I was valued as a customer after the way I was spoken to by the people who dealt with my compensation. A month and a half after the upgrade things started going pear shaped again and now on a daily basis from the afternoon till late in the evenings I have no internet at all. The WiFi and broadband lights on my router switch off and that is the end of me having any internet. I asked that in light of all of these present and past issues for the contract to be terminated effective immediately with no outstanding fees and with full compensation For all the months that have passed since initially becoming a talk talk client. I was told that this is not an option until talk talk has done all the necessary steps to try and repair the issues. Of course based on previous experiences obviously I think this will probably take till close to Christmas 2018.
Stay as far away from any services provided by these people as you can.
Reviewer
Leigh
Location
DISS
Date
26/06/2018
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i have had realy bad internet the last 4 weeks . they keep saying there working on it but still , no joy .. maybe moving to bt soon
Reviewer
sana
Location
dudley
Date
26/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I rang up to ask about broadband offers and the gentleman I spoke to was so patronising! He insisted I give him my bank details, when all i wanted was to talk about prices. He just wouldn't take no for an answer and when I got fed up and put the phone down he kept ringing me! I felt like I was being harassed. Poor customer service!!!!!!!!!
Reviewer
Sebastian JBS
Location
Prestwich, Manchester
Date
26/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The only good thing was Customer Service, which I think is a little surprising... they weren't better than BT and my standards are low, though. The engineers are good, and so far have been free, that's about it.
Broadband is slow as ever. They had it capped at 10 until I actually came home from Uni and called them up and they released it. My parents had no idea. So they were basically scammed for more than half a year.
It's not reliable, cuts out every five to ten minutes, and the router they provide is awful, too. I had to buy a different one that will hopefully be better than the god awful "Superhub" they offer, which doesn't even have 5GHz functionality.
Overall, 1 star, purely because all I use is the broadband and that's been god awful.
Reviewer
tom
Location
romford
Date
25/06/2018
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
All pretty much OK except the price goes up after your contract ends and they hide all the deals they have on from you! literally look on there website while logged in it says £34.00 P/M then go incognito or on a different browser 25.00 for the same package. They only care for new customers and won't let you in on the good deals when your a long term customer, make sure you phone them and speak to a person and haggle!
Reviewer
Ian Purvis
Location
Grays, Thurrock
Date
25/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not get talktalk, you definately pay for what you get..... A load of crap!! How they are voted the best is beyond me! Cannot wait to leave this dreadful company, internet does not work properly I am forever having to switch it off and restart it as it takes forever to load and watch something. Customer service is rude and they do not know what they are talking about when it comes to complaints and trying to resolve issues. They made me have a day off to install and did not even attend my property it was all outside works.
I would not reccomend this company at all.
Reviewer
David Baker
Location
Chatham
Date
24/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting service, I have been lied to, cut off twice after 2 hours on the chat help, once by a manager. My service has been off for 2 weeks I reported it straight away. They won't fix the problem or let me leave my contract without charging me £288 what a joke. I've been on their help chats everyday for 2 weeks and they pass me from department to department where no one helps. Avoid with all your might, I have learnt the hard way and hope this helps people avoid the same fate.
Reviewer
Manish patel
Location
Harrow
Date
24/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very poor from day one.absolutely useless.i use brodband may be 1-2 days and the charge me first bill within 10 days. customer service team manager and engineer team all are useless and very rude.
awful broadband,awful internet speed allways droop speed and stop working.
worst ever.........
Reviewer
Talk talk is bad
Location
ENGLAND
Date
23/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I honestly can say this is the worst Internet EVER. I would probably have better Internet by living on Mars. They need to shape up or they going to go banqrupt. 600% sure that this Is the worst Internet and will never go back I hope they get destroyed by a asteroid impact or nuclear war because Internet this bad shouldn't exist
Reviewer
Talk talk is bad
Location
ENGLAND
Date
23/06/2018
Comments:
I honestly can say this is the worst Internet EVER. I would probably have better Internet by living on Mars. They need to shape up or they going to go banqrupt. 600% sure that this Is the worst Internet and will never go back I hope they get destroyed by a asteroid impact or nuclear war because Internet this bad shouldn't exist
Reviewer
Mr Nichols
Location
East Anglia
Date
23/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking is the best word to describe TalkTalk fibre and phone. Nothing but problems since i joined. The customer service is so so bad. They send you round and round in circles so you never get anywhere. They tell you that you need to be a home for an engineer to visit. So you take days off work only for the engineers to not turn up. 4 times and engineer didn't turn up. And here's the kicker. If you fail to be in for an engineer you get fined £65. If they fail to turn up you get nothing! Even the forum and forum staff are unhepful. The forum staff even outright troll you and take an instant disliking to you if you complain or don't agree with them. The forum staff even abuse their powers by removing posts, locking threads and such. Very mob mentality in the forum. Contacting them via phone is also not very helpful as they barely speak English so it is hard to understand one another. And every time you contact them they all tell you a different story. So you end up getting nowhere and left with basically 2 choices. Keep internet that barely works. Or leave and join a different provider. I will be leaving.
Reviewer
MOMof3
Location
sw11
Date
22/06/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
customer service people are so F rude!! we are with talktalk for long time now. but never had a good experience talking to them. bad reception sometimes there was a time that the persons mouth piece seem to be really far away from her so i cant hear her then shes getting mad that i kept on asking for her to repeat was she was saying. then another time i kept on calling i always got disconnected then other time they keep on passing you to another person then suddenly your cut out! terrible! so unfriendly people working for this company! BAD!!
Reviewer
Zina
Location
London
Date
22/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service I've ever encountered, most unprofessional people making you wait hours and not even able to sort out the most basic problems.
Reviewer
Peter Lindup
Location
West Sussex
Date
22/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor from day one . now have no TV as we were misinformed by sales department . we are now going to be charged for engineers visit . Customer service phone number out of service for last two days ! Great !!!! I wish I had looked at these reviews as I would never have changed to this BAD SERVICE PROVIDER .
Reviewer
Greta
Location
Erith
Date
22/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely tragedy! Using internet for only 2 months and where is always a problem. Internet doesn't work at all or the line drops and gets back after half and hour everyday.. really disappointed with customer service and managers - Useless!!! Spend 40min on the phone explaining about my sockets and if I didn't turn off the router myself.. Just ridiculous, never again!!!
Reviewer
Sumintra
Location
York
Date
22/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So I’ve just joined and am not happy at all! They are rude on the phone, don’t care about customer service at all and one of them even lied about what they were doing! Signal is awful too had to ring up about 4 times within two weeks! Wish I never looked at this company! Beware!! AVOID
Reviewer
Helen
Location
UK
Date
21/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The customer service is absolutely appalling. If you call make sure you have a few hours free as they can't deal with even the most basic of problems without dragging it out interminably. Do they get paid by the minute? They lied to me about booking engineer and checking for fault outside. Avoid at all cost.
Reviewer
Georgina
Location
Edgbaston, Birmingham
Date
21/06/2018
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Got internet on a 12 month contract the set-up was easy and generally the internet was ok. Sometimes a little slow at peak times however I did get the cheapest possible internet from all providers so this is probably to be expected. Biggest problem was that at random times the internet would become unusably slow/ not work at all and I had to turn the router off and on... then it would work fine. It was annoying if I was e.g. in bed and had to go downstairs to do it. Also customer services not amazing... used the live chat several times and the agent didn't really listen to me not really answering my questions properly seemed like copied and pasted answers. Not sure if it was a language issue or poor training or what but it was a somewhat frustrating process. The cancellation process is also annoying (as most of these things are) felt like they were hoping you'd mess it up so they could get a few extra quid to be honest... it says you need to give 30 days notice but what this actually means is that you need to give notice on the exact date your contract is due to end (not 30 days before) otherwise you will be charged an early cancellation fee. Then they will disconnect your internet/ broadband within the next 30 days and as long as you don't use anything then won't face additional charges (or so I've been told).
Reviewer
Josh Lawton
Location
Kingston Surrey
Date
21/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely useless , broadband bad , mobile bad , customer service said they couldn’t access my account and said I must of got something wrong , I think I now my own name , phone number and email , AVOID TALK TALK
Reviewer
Kiera macleod
Location
isle of lewis
Date
20/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They have lied repeatedly to us and for a year now. They had 'sent engineers out to fix my talk talk box in september' which we had to take a week off work for cause they cancelled until next day and said we would be charged if we wernt in. They then said they would compensate us which when we went to the talk talk building across the road we were told that was not correct and the phillipino women we were talking to was lying the whole time. Then we had all our internet settings changed by them then no internet for weeks on end which ended with us been 280£ out of pocket because of phone calls. As of april we are waiting for another engineer as we had a sky repair man come and sort it because they never turned up again at a cost of 118£. As of yesterday we were cut off for non payment even though our account is in credit and owe nothing to which the reply was to wait 2 hours and it would be sorted cause they had a problem, after 2 hours we messaged them back to which a message appereed saying to contact tomorrow. I cant wait till contract is up as talk talk is the worst company full of liars and the worst customer service. NEVER GO WITH THEM
Reviewer
A conroy
Location
Warwickshire
Date
20/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cancelled my broadband with you in feb 2013 as I was moving, you send me a letter confirming it. A few months later I noticed you were STILL taking monthly payments from me (I didn't have broadband in my new house)
I spoke to the chief executive Colin Mccleod and he apologised, he said there is NOTHING on the system to say I owe anything and refunded the payments they took after I moved. I changed my card details to make sure the payments would no longer be taken out. 2 years later I recieved a letter from a debt collector saying I owe £88 for march 2013 onwards (The period AFTER I had moved and talktalk had cancelled my broadband!!) I faught with them for a year showing them all the letters and proof that I was no longer in my old property and my broadband was cancelled. Another 2 years later I recieved another letter saying I still owe a debt! Obviously there is someone who was fraudulenly taking payments from my account who works at talktalk. This morning I have just recieved another letter from the debt collectors. I am at my wits end, I am NOT paying for something when talktalk are in the wrong for taking payments for my old address AFTER I moved, even sending me a letter confirming my account was closed with no outstanding payments!!
This company and it's staff are fraudulent and I would advise anyone to stay away from this disgrace of a company.
Reviewer
David Davies
Location
Northwest
Date
19/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely diabolical customer service AVOID AVOID AVOID.They treat people like complete idiots.DID I MENTION AVOID???? AVOID THESE INCOMPETENT CROOKS THEY SHOULD BE SHUT DOWN TALK TALK AS A COMPANY RUNS BY ACCIDENT IF I COULD GIVE ZERO STARS I WOULD
Reviewer
Michael
Location
Glasgow
Date
19/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The actual broadband was okay, speed fairly consistent, if a little low, and when I had a problem early on they fixed it fairly quickly. Recently though, following a request to upgrade to the 76Mbps fibre deal, the customer service was so appallingly bad that I cancelled the order and have now decided to leave TalkTalk altogether as soon as I find a good deal elsewhere.
Their customer service representatives seem to be based on the moon, given the delays experienced when talking on the phone, which makes it difficult to have a proper conversation, and they also seem more interested in reading from some interminably dull script than actually dealing with your problems. One of them I could hardly understand, nor could she understand me, and another that I spoke to spent more time telling me what she was "now going to be doing" than actually doing it! I spent an hour on the phone just to cancel my upgrade, most of which was spent listening to their crappy hold music, most of the rest of it listening to her telling me what she was going to do and literally a few minutes that was actually worthwhile in dealing with the reason I had called in the first place!
I would suggest that you avoid this company at all costs, unless you like being frustrated, misunderstood, not listened to or interrupted when you are talking. The deals may look good but, if you value your sanity, you'll go elsewhere because when you need to call them about any kind of problem, your blood pressure will sky-rocket and your patience will quickly disappear.
Reviewer
Michael
Location
GRAVESEND
Date
18/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish service, poor customer service, 5-6 weeks took me to solve issues with slow speed and faulty router.Hours on the phone with customer service and technical department, 2 visits from engineer , everybody agree it's an external line fault. When I've asked for refund of line rental paid by DD in advance, fault manager EDMOND had insulted me with £14.37p cos that's the formula allows him. Shamble. Avoid this thieves.
Reviewer
Andrew Johnstone
Location
Carlisle
Date
18/06/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Update of my initial review on starting the service with talk talk.
All i can say is i must be with a different company, also i think i have limited needs and limited expectations all of which have been met/
We changed providers from skys extortionate prices when we moved house simply put talk talk were the cheapest i could find.
We cant get fibre at our new address so its what they call faster broadband our guarantee says 4mb its never below 8mb and almost always 9-10mb , never dropped once except the time the wife switched it off.
From over £70 a month with sky with no calls included and no movies just bog standard channels , with out freeview play box we have all freeview channels via a now tv box we have sky movies and entertainment channels plus netflix via the freeview play box and our talk talk deal gives us unlimited uk mobile and landline calls total per month is £50.00.
Better service more choice and less money than sky im well chuffed fel sorry for the unhappy reviewers but I must be the lucky one.
Reviewer
Lauren
Location
Glasgow
Date
18/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The most awful Customer Service I have ever experienced. After only 3 days of taking out a package I was called by talk talk to discuss changing my plan, advised I had just it installed & would like to use what I have first, talk talk advisor continued to go on & on about how “picturebox” is much better. Eventually I agreed to try it out. Within 24 hours, I called talk talk to advise I was not happy with this add on & wanted to change back, after being passed from one department to another for days and trying to communicate by email (which was ignored also) I raised as a formal complaint. After 6 weeks (you can change your add ons after one month) I received a call from talk talk to help resolve my complaint. When I explained they were 2 weeks late & I had removed the add on myself, the response was “ok i’ll Close the case” and the phone was hung up. The manager made no apology for the poor service or the length of time to deal with it. The minute my contract is up, I’m leaving & wouldn’t recommend them to anyone!!
Reviewer
Grandpappy
Location
Durham
Date
18/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Their ratings should start with a minus figure! How they get away with it year after year? Complete & utter rubbish!
Reviewer
Sacha
Location
London
Date
18/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could rate as no stars i would, the worst service I have ever encountered. For 4 months I have complained about no connection, and for 4 months the direct debit was coming out of my account. I was on hold for an hour and a half each time, they sent a new signal, it did not work, upgraded the Pakage it did not work, eventually they sent out an engineer who arrived only to have been told the wrong information by the company, so nothing was fixed, the engineer adviced me to contact talk talk ASAP as they are likely to charge me 50 pound, and it is not my fault. I did and the 50 pounds was still taken out of my account. The rest of the month entailed me calling customer services trying to leave my contract as well as getting my money back. After many calls later i was told my contract has been cancelled and I would be issued compensation and to call back in a week. I did, after a 45 minute wait i was told compensation will not be issued as the issue is to do with my property not the Wi-Fi signal. (you can imagine my frustration) I asked if I could speak to a manager I was laughed at and said no. Absolutely shocking service which I intend on taking further.
Reviewer
Jazmin
Location
Hornchurch
Date
18/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk is an absolute poor excuse for good internet. Have called talktalk customer services around 10 times in the past 3 weeks and they have done absolutely nothing about the problem. Our internet broadband constantly goes off for days and then comes back on again and continues in that cycle. Was told an engineer would come between the timeframe of 8.00 am - 1.00 pm, it is now 12:30 and still no engineer, waited in all morning to have a problem fixed when talktalk could have kindly said we will be there at 1 instead of having to wait 5 hours. I am absolutely disgusted with the way I’ve been treated. Would not recommend if they were the last internet company on earth, would rather have no internet at all.
Reviewer
Martin
Location
London
Date
17/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible broadband speed (under 1MBpS) and atrocious dishonest customer service. Have switched to another provider. Good riddance.
Reviewer
Patryk
Location
Grays
Date
17/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bad things about TalkTalk Broadband:
-Gets very slow a lot of the times
-Connection likes to drop
-There are connection and speed improvements only after calling customer service, but they don’t last for long time
-Will always disappoint you
Good things:
-Keeps you busy with calling support team
Reviewer
Emad
Location
London
Date
17/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have an on-going issue regarding my broadband service for over 2 years now.
Customer service also polite but use less as they have send me a new router 2 years ago with no improvement on my speed. In the past 30 days they have send me open reach who could not find any problem with line stating that I need a talk talk speed engineer. A talk talk engineer was booked and showed late and was even very bad tempered reporting that there is a fault with outside lines and open reach should visit again. I waited for the third visit between 1300 and 1900 and nobody showed up this is when I have called talk talk on the same day and asked where the engineer is and I have been told he will show up before 1800 but nobody showed up. Till now I have spent atleast over 30 overs waiting or talking to them with no chang in my speed. Last talk talk manager I spoke with wanted to convince me to stay home for the 4th time for another open reach engineer. My question to her was if the two previous engineer failed to rectify the problem and the third one did not even show up what make you think the next engineer will do? And if I stay in and this engineer do show up and say the same thing as first open reach enginer said "there is no problem with the lines" what would you do then about my speed problem? She simply said " then you are free to cancel your contract"!!!! I have paid talk talk every month via direct debit and never get the service they have promised and now they simply asking me to cancel my contract. They would like that to get rid of me. I have now asked for an email instruction from talk talk to explain how I can request for all the information they have from me including the transcript of all telephone conversations based on freedom information act. Im now determined to take my case to Ofcom and court. I would like to hear from others with the same issues to make a stronger case or taking talk talk to court as a group. What ever you do, do not cancel your contract with them till you get what you have been promised and compensation, as soon as you cancel your contract they will not be reliable as you have requested for the cancellation.
TalkTalk have failed to address the issue of failing to deliver promised internet speeds when given opportunity for over 2 years in my case, they failed to offer any sort of realistic compensation for them failing to deliver on their 'speed' promise and so far compensated me around £7 which is insulting.
If you are thinking of joining talk talk, please don't. It is a torture. If you are already with talk talk and have similar issue please let me know. If you know already any other group whom are taking action against talk talk I would like to get in touch with them.
Reviewer
Ivan
Location
Enfield
Date
17/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst choise for broadband/telepfone/tv/everything that they provide as service, awful customer services, super unreliable internet, the whole point of CUSTOMER SERVICE is to make you sign a contract doesnt matter for what u calling about.
Reviewer
Bradley
Location
Derbyshire
Date
16/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We are signed up to the sky sports policy, which with our wifi also with TT, doesn't connect or work in anyway, today IT wouldn't even connect to BBC1, the WORST of the absolute worst.
Reviewer
Anika
Location
Cambridge
Date
16/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give this 0 stars I would. I was meant to be switched over from BT over two weeks ago. All I got was a message saying there was a problem and I would be contacted if it affects my service. No phone, no internet. Surely that affects my service? I took various rounds of chats and phone calls with strong foreign accents a tthe other end that were almost not understandable, to be told that they would now raise an order with an engineer. The complaints section is applying minimum level of interest, telling me first there was a problem with the underground cable (Openreach however have no fault logged), and then that they need some equipment from Openreach and it would take time. Now at day 17 being totally cut off. I guess I will change to another provider since I had no service! Would never touch them again.
Reviewer
Paul
Location
Durham
Date
16/06/2018
Comments:
I've been a talk talk costumer for 4 years. And when you contact is up they don't inform you and just put your bill up. So I cancelled my account throw live chat and there 3 months ago and they still send you a bill .so don't go with them.
Reviewer
Lecar
Location
London
Date
16/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This Talktalk broadband is worst provider. I had a problem last time no internet for 1 week.. they cannot fix the problem. Also they charge me for the Landline bill that i havent use. When i ask them they dont know. I made complain to them. After 28 days i recieved an email from them that they are trying to call me... because they want to close the case. This is a lie.. NoBody call me!!!
Reviewer
Danielle
Location
Bradford
Date
15/06/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speed has always been slow, can never get a good connection for things such as FaceTime. Past two days the router has been dropping off almost every minute. Called customer service and after them having us unplug everything and plug back in. Was told we had to go 3 days with no internet as no engineers would be available. No offer of compensation or anything, just a “well tough” kind of response. Very disappointing, seems like they don’t really care for customers to be honest.
Reviewer
Brad
Location
Durham
Date
15/06/2018
Comments:
TalkTalk is literal garbage. Constant disconnects, always slow. Don't know how they're still operating.
Reviewer
Steve D
Location
Callington
Date
15/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Have been with TT a few years. Everything goes tits up if there is a problem. Customer services tell you there is no problem on the line. You then have to get annoyed an threaten to leave TT and they then escalate the problem. Technical support normally then sends you a new router, which has never been the problem yet. (I have two brand new ones unopened) They then accept there is a problem somewhere on the line and send an engineer. Total downtime around a week! They have done that three times now. Two of those three times were because a BT engineer working in the street side box had removed wires.
Reviewer
Barry
Location
Sharp
Date
14/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you want to be overcharged, have no internet for hours and be spoken to like trash by giggling Indian staff, join Talk Talk. If you want superb internet and great customer service, join Sky. It's that simple folks!!!
Reviewer
clive godwin
Location
abingdon
Date
14/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
As i took a fast brodband out with talktalk but to me its to slow & i mean slow as u call them to say abouk this but but thay don't give a to dam as long as the cash is in the bank on time thay don't care. All so thay r still billing me 4 now tv that I don't have this no more as it crap. As every time u call them u can't even understand them as it all ways fills like u are calling aboard all the time.Also when u ask them to do somethink 4 u they never do itas this could be eneythink what a poor service thay r as longv as thay got your cash in there hand it sod what u land up with. As thay r a terible buisiness so if I were u say a way from them.
Reviewer
Kathryn
Location
Doncaster
Date
13/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Why is there not an option to give zero stars! Horrible customer service and crap package. I had SO many problems with the phone, tv and internet and they didn’t care. I cancelled the package on so many occasions but APPARENTLY I signed for another 2 years with them for £50+ a month. I NEVER! I asked for proof, which they couldn’t provide... typical! I have earned everyone not to go with them. I am absolutely fuming! They still demand money, I left them 2 years ago because of them! !!! GO WITH SKY !!!
Reviewer
Jamie
Location
Swansea
Date
13/06/2018
Comments:
I’ve been with TalkTalk for 18 months and it had been the worst internet broadband I have ever had it’s slow, intermittent all the time it disconnects a few times a day.. I have had numerous phone calls with them.. with no help they just seem to palm you off to the next person and keep going over the same steps over and over.. and there all Indian which I can barely understand and they have rubbish phone lines to talk to them which makes it near impossible to understand them.. at the end of the day DO NOT go with talk talk no matter how sweet the deal is...
Reviewer
Mullet
Location
Man
Date
12/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs. Nothing but problems since day 1 with this cretinous company. Fortunately I'm coming to the end of my 12 month contract, and I can't wait to jump ship.
Broadband intermittent and slow and the sound on the tv stops working for days at a time.
Terrible customer service, and dodgy equipment that doesn't work. I've had 20 plus phone calls to their largely inept agents who dont fully understand the gravity of my problem, plus 3 engineer visits, yet they have not solved my technical problems.
I have asked to cancel and they, despite all of my problems, are insisting on levying a cancellation! They couldn't care less about my problems, and are just interested in the rest of the payments for my year contract. Have never experienced customer service like it.
I'll be going to a new provider, and will be happy to pay a bit more for much better service and equipment that works. Honestly don't be tempted in by their low prices like I was. What a mistake that was. I'd go as far as to say that they are the worst company I have ever dealt with.
Reviewer
JULIJA
Location
COVENTRY
Date
12/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hello everyone,
!!!!!!!!!!!!!!!Please, read it till the end before making decisions to use TALK TALK broadband provider!!!!!!!!!!!!!!!!!!!
My experience with Talk Talk (TT) is just a nightmare! DISASTER!!!!!!!! I would rate -10 if could. I could not imagine worse service than that! Customer advisor agent made me cry on the phone!! I have all the records of people I was speaking to.
First, I received my broadband, installed it myself, however internet did not work. I called "TT" to book an appointment with engineer. App, was booked in and customer advisor told me that I do not need to be at home as engineer just needs to enter the building (so I can stay at work). On the day of appointment I received a call from engineer who says that he needs to enter my flat thus I had to reschedule the appointment again as I was at work. On the phone engineer told me that he has entered my building but I was so surprised "HOW"?! - as I live in a block of fats with very restricted entrance to the building.
OK FINE, I called TT again to reschedule an appointment but they told me that I cannot, as I need to wait for some sort of "feedback" from engineer. OK, 1 day more I had to wait. I rescheduled it for Friday 9 th June 2018. Had to wait for 10 days to get a proper engineer appointment. Had no internet since beginning of May…….
Friday comes, I run fast after work just to be on time when engineer comes but HE DID NOT TURN UP! Then, I called TT again. Lady on the phone was rude, could not solve my problem. She pretended that she will transfer me to a manager, however she just transferred me to her friend in a call centre. Her friend did not have a clue what she is talking about, she could not book an appointment with engineer for me, thus she put me on hold for 36 mins. All this time I was waiting for her to reply, and in the end, she just hang up the phone.
Later, the same evening I called TT again to book an app. with engineer but I was told that company goes though "system update" and again I need to wait till Sunday 8pm to get my problem sorted. At this point I could stand that anymore. I have already lost roughly around £1000 because I run my own business and I am dependent on internet. Since beginning of May I am without internet. Today is 12th of June!
Also, I am already paying for internet for 2 weeks already and I do not have it?!! I have received a bill for £25 instead of £19?!
!!!!!!!!!!NEVER EVER USE TALK TALK!!!!!!!! It is a NIGHTMARE! SI was crying on the phone as I felt so powerless in this situation. Customer advisors just do not care, put me on hold, hang up the phone.
I have filed the complaint but still DID NOT hear back from MANAGER.
THANKS,
PLEASE CONTACT ME ASAP
Reviewer
Ian Taylor
Location
Bearsden, Glasgow
Date
12/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Absolutely shocking service and broadband speed less than 5Mbs
Reviewer
Rizwan
Location
Bolton
Date
11/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Most unprofessional company I have ever delt with if you are looking for broadband don’t not put your self in a mess with talk talk manager from Philippine called me a liar what kind of a costumer service is this if you ever call them for help it’s put you through India or Philippine it’s a absolutely a joke this company there are very good with talking your money but not giving the service you pay for I give them 0 stars for everything
Reviewer
Ready_Teddy_Go
Location
England
Date
11/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Nothing but constant problems and shocking customer services. At first we tried the normal broadband. We were told we would get speeds of 18mb but in reality we barley got 1mb. It was like internet in the mid 90's. We then moved up to the 38mb fibre package and told we would get speeds of 38mb. Speeds would average between 33mb to 37mb for 2 for 4 months at a time before dropping to single digits. So every 2 to 4 months we would have to contact Talk Talk to get our speeds back. They would last another 2 to 4 months then drop again. We asked if moving up the 76mb fibre package would be better and we were told yes it would be much better. They told us we would get 68mb speeds. But in reality speeds are barley 20mb. So the 76mb package is actually WORSE than the 38mb package. Contacted Talk Talk tech support over 240 times in an 9 week period and would always get told different things and sent round in circles. One of the tech engineers even told me i should be grateful for my 20mb speeds as in the Philppines they only have 10mb and are grateful for it. I asked him if he was paying for 76mb and only getting 20 would he be happy? He never replied. Over 50 members of the tech support did line tests and said there was no problem with the line. Then eventually 3 of them said there was a problem with the line and that they would need to send an engineer out. They don't work at weekends which means you need to take time off of work, even if the fault is outside of the home. Even then the engineers don't turn up. I told Talk Talk that i cannot take more time off of work for engineers that don't don't turn up and they told me i must have an engineer or they will close my case and basically leave me stranded with bad internet and no solution. They claim the fault is outside of the home so i don't see why i need to be home for them to fix it. A shockingly bad company. Avoid at all costs.
Reviewer
MS
Location
Reading
Date
10/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrendous broadband with very low speeds and really bad customer service. Called 3 times and still not resolved the issue. Do NOT use TalkTalk.. they are not worth the time you will waste in trying to resolve any issue.
Reviewer
Yanni
Location
Harlow
Date
10/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They don't even deserve a star. They have only messed me about from the start. I called up more then once for the same problem and to cancel an account that they say I have 2 accounts open. So I said I don't even need 1 let alone 2 so I say cancel both and they only cancel one and carry on charging me for the other after I've sent back all the stuff and moved house. They still demand money from me and don't care about the customers. They are now trying to stick me with another cancellation fee as well as the last 3 months of bills for a service I can't use or even have access too.
All in all they are a joke and just out for your money no matter how they get it.
Reviewer
mic
Location
london
Date
08/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
don't fall for it!
in brief, prior to fiber i had issues with unconsistant connection, they insisted it would get beer if i moved to finer, at the extra cost of course... truth is the connection can be better but its erratic, really good and really bad within hours. customer service won't help. the usual ****...
Reviewer
Lorna
Location
Edinburgh
Date
08/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusted with service from this company.
Broadband dropped all the time, in the space of 10 months - phoned every month to complain with false promises of fixing problem & now they are calling me a liar because I refuse to pay fee to end my contract. Worst decision I have ever made.
Reviewer
Benji watkinson
Location
Warwick
Date
08/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t get TalkTalk I’m suing from Monday due to them not returning my money from last year their customer service treats you like rubbish and the courts have said it’s criminal activity they are doing. If your looking for broadband then go to virgin and not TalkTalk as TalkTalk might not be around for long according to Ofcom
Reviewer
Rishana
Location
North west London
Date
07/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TERRIBLE SERVICE!!!!!!!!!
DO NOT I REPEAT DO NOT TAKE OUT A ACCOUNT WITH TALK TALK!!!!!
I took out a service with them last year November, when it came to installation day it was a shambles it took two men to try and install my service which they never got up and running I was told to go out and buy an additional part which I did only to get home and it doesn’t fit!! Then another engineer came out and fixed the problem but I was then told that my super fast fiber wouldn’t be active for another two week. That’s when I said I am cancelling because I have been misinformed about the product and service I was offered. So I called talk talk and cancelled my account only for them not to really close the account and receive emails and debt collector letters saying that I owe talk talk 90pounds for a service I had for one day. I called talk talk back again I was told sorry and that my account would be closed. Now we are in JUNE!!!!! And my account was still open so I called them today again and I was assured that my account would be closed and that I wouldn’t receive anymore email from talk talk about my account being open and from the debt collectors so fingers crossed .
Moral of the story don’t take out a line with talk talk!!!!!!!
Reviewer
Trevor
Location
Lewisham - SE23
Date
07/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had TalkTalk as my supplier at home (where I also work) for well over 6 months now. In that time, I place (on average) about two calls a week to their call centre for help (+ requesting an engineer) in increasing the speed and reliability of their 'superfast broadband' package - which was advertisers to deliver speeds of up to 80mb.
Regularly I have no access to the internet whatsoever and it rarely achieves speeds over 4-6mb. When I call, their staff are of no help whatsoever, some hang up on me when I try to get them to listen to me rather than go 'off their script'. Its been over 6 months and they have yet to send an engineer out to sort out whatever problem plagues their product.
In short, DONT take out a TALKTALK contract.
Reviewer
Cedric Limoges
Location
Date
06/06/2018
Comments:
Disgusting customer service. You ave to sign up to another contract if you want to modify your service. "Loyalty team" offers nothing
Reviewer
paul wrennall
Location
morecambe
Date
06/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
thinking of leaving. Going to join BaS Bodjgeit and Scarper. They guarantee upto 15 minutes connection per hour. Which is upto about 12 minutes an hour more than talk talk can manage. (Thats on a good day) Total ********, Avoid talk talk like the plague
Reviewer
Abigail
Location
London
Date
06/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I have ever been a customer with. Started charging me extra each month with no prior contact to let me know that the price was going up considerably - then, when I called them to ask what the increased charge was for, they had me tell 5, FIVE, different people about what was happening and I still did not get an answer. And then I found out they charged me £50 for the call even though nothing was resolved. Do not go with this company, if you agree to sign up with them, they will do everything in their power to avoid helping you if you have a problem. Scammers.
Reviewer
Roy
Location
Essex
Date
04/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
152 text messages to and from them about internet not working.
All they want to do is have me do "tests" each time I contact them, the same jump through hoops procedure EVERY time with the same result of nobody cares and "a manager will call within 5 days" it's now 11 days and nobody's called!
Avoid these cowboys, it's fine (slow) when it works but dont expect any help if it goes wrong.
Reviewer
Colin Goodwin
Location
Manchester
Date
04/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgraceful company, DO NOT GO WITH THESE RIP OFFS !!!! Charged me 65 quid call out fee to come and check our line when it want working, when we complained they were extremely rude and disrespectful even though the money they took wasn't mine. And wouldn't mind there tbroadband is shocking to begin with !! Already contacted sky
Reviewer
steven boyton
Location
Witham
Date
03/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Iv had a fault on my line for almost 2yrs. I upgraded to get around the problem as I was told this will solve the problem. I then called talk talk to fix the on going problem as this did not work. they was unable to fix it. but they updated there recoreds saying there is no longer a problem as I have not complained again. HOW CAN A FAULT BE FIX IF NO ONE FIXES IT. so they offed me £2.47 for there errors. DONT USE THEM.
Reviewer
gerard
Location
WIGSTON, LEICESTER
Date
03/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
my 40 meg fibre broadband runs at between
2 and 10 meg i spent 8 months of my 18 month contract having days off work to wait for their engineers who always said problem was with bt and bt engineers said problem was with talktalk got nowhere and gave up in the end and now i am leaving my broadband is going even slower
thinking of going to virgin but their reviews are terribl as well
Reviewer
Roy
Location
Essex
Date
02/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
10 days now with no internet.
Spent over 10 hours "chatting" and 2 engineers came 2 separate days who could not fix it.
Whenever I contact them (asian call centre) they want me to repeat all the rebooting, unplugging, we need to test the line, what box is on the wall and is there a filter plugged in useless rubbish standard "tests" that are a total waste of many hours of my time, then say they can't book another engineer unless I comply with their routine.
escalated it to a complaint and they say to expect a manager to call "within 5 days"
Avoid this company, they are worse than useless.
Reviewer
Katy
Location
Norfolk
Date
02/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Moved properties and took my talk talk broadband package with me. Originally when I said I would be moving they inferred that I would have fibre in my new place. Two weeks before the move I was told they did not. Also set up to have broadband fitted at my new place and on the day it was supposed to be fitted, nobody turned up. No commminucation. Lost half a days annual leave and pay. Called them back to be told that the engineers lost track of time. Pathetic excuse. Thoroughly appalling customer service. Completely unvalued. Would not recommend. Only continuing with them to save money but will be out as soon as I can.
Reviewer
Tony
Location
Tillicoultry
Date
01/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Tried to switch to Talk Talk, told they would ring me on Friday between 1000-1200hrs, got a texted message we'll call you between 1800 -2000hrs. Next text sorry we are busy, will call you in the next hour 2130hrs still nothing. What a waste of my time. Forget it. Look elsewhere.
Reviewer
Christo
Location
Scotland
Date
01/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly one star is generous especially when it comes to Customer Service, Speed and Reliability. TalkTalk have to honestly be the worst company I have dealt with in the UK, note you rarely deal with someone in the UK the call centers and help lines are in Asia. They help themselves to you bank account, when they feel like it, they do not supply the product or service that is paid for and the staff are incompetent to say the least. Avoid Talk Talk like the plague. Currently taking legal action against them.
Reviewer
Anonymous
Location
Date
31/05/2018
Comments:
The WiFii shouldn’t be allowed to sell to customers,,
It cuts out for no reason
It’s bad for money
It’s had so many bad reviews
It’s pointless
my mobile date is what I use 9 times out of 10 when I’m at home
Should have stuck with BT defo
Reviewer
Rick
Location
NW London
Date
31/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Broadband constantly cuts out and is slow. Customer service is rude. They also once cut me off for no reason. I wish I had researched their service more before I joined.
Reviewer
Majda
Location
London
Date
31/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WORST WORST WORST CUSTOMER SERVICE AND SERVICE I'VE EVER EVER HAD IN MY ENTIRE LIFE. IT SUCKS !!
Reviewer
Chris
Location
Northampton
Date
31/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have used several broadband providers and talk talk are by far and a way the worst. There coustomer services is literally a list of scripted messages to fob you off as long as possible.
For the last year our speeds have been well below advertised speed for my area. Over 20 calls and live chats notjing.
Last week out internet went down they ran some tests booked an engineer who didn't turn up. Called them back to be told they will update me in 72 hours. 73 hours later no update no internet. Call them back speak to the most patronising person I have ever spoke to. Refuse to send an engineer out to my house. Problem is obviously local as all other houses around me have internet. Refuse to give me any compensation until the problem is fixed. Email there complaints department made to send about 5 additional emails to confirm I am me. Only to be told to talk to there technical team as it's not something they can help with.
If talk talk offered free broadband and line rental I would not take it. So far cost me hundreds of pounds as I need it for work. Absolutely disgusting lazy unhelpful provider.
I CANNOT SAY STRONGLY ENOUGH AVOID AT ALL COSTS.
Reviewer
M Nassar
Location
Aberdeen
Date
31/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Talktalk terminated my contract all of a sudden without my knowledge or consent. I called them and they claimed that my contract was accidentally ended after a line upgrade and they could not restart my current contract and the best they could do was sign me up to another contract (without backdating it to my orginal). I refused this and they had the cheek to send me a bill for 'early exit fees'. I contact them on 15/5/18, still not had a response despite being promised a response within 3-5 working days. Honestly avoid the headache and do not go with Talktalk. You will regret it at some point!
Reviewer
mick
Location
rugby
Date
30/05/2018
Ratings
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ve never came across such an incompetent bunch of disorganised people. I regret a day I actually sign up to get their services. I will never use them again and will always warn people to avoid them.
Reviewer
Lynne Mason
Location
Bolton
Date
30/05/2018
Comments:
This will be a long review, but stick with me.....One day suddenly, I lost internet connection. I called TalkTalk and spent 45 minutes chatting to a lovely lady in South Africa who ran several tests. There was a fault on my line and offered to book an engineer at a time when I would be working and no other time was available, told to call back the next day to book a mutually suitable time. Called again and the tests were run again, but this time it was a network fault, not my line. Told I would be contacted within 72 hours. Called again next day to see where it was up to and the tests were run again, and this time it was my equipment. A new router was ordered, would be here in two days. No router. Called again, and no router had been ordered. Another ordered, but due to the weekend it would be 3/4 days before it arrived. No router. Called again, router had been ordered, but rejected at the warehouse, didn't know why. Router ordered again. No router. Called again, order had been rejected. Given a 'case handler' who would personally sort out this issue. Case handler called to confirm she had ordered the router, but was on holiday now for 5 days. 20 days without internet, still no clue as to what the issue is, still no router, I called called Sky 3 days ago, and all installed and up and running. Think carefully before signing up, the service is woeful
Reviewer
Lynn
Location
Perth, Scotland
Date
30/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
DO NOT SIGN UP WITH THIS COMPANY, I've lost count of the hours I've spent on the phone listening to the excuse of why my broadband keeps dropping, or, the days I've wasted waiting on an engineer coming. Nothing they did solved my problems. Even when it was working it was slow.
Reviewer
Abdul Nayeem Mohammed
Location
Grays
Date
30/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk broadband provider is rubbish, their internet service, customer service representative who don't understand English very well. I wasn't having the internet for 6 days and an Engineer visit was scheduled for 7th day, all of a sudden internet started working on 6th day morning onwards, and I have contacted them the same day, still they charged me for engineers missed appointment, when I called the customer service, it got escalated to engineer dispute team, and there was a representative called `Nompilo` claiming to be a manager of the team were saying I got the charges for late cancellation. Ridiculous, if internet wasn't working until a day before Engineer visit, was that my problem.. Talk talk is a crap broadband provider, wouldn't recommend anyone..
Reviewer
Ashley
Location
Surrey
Date
29/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Moved to TT from BT and the whole process was totally painless. Speeds are identical to BT (which aren't great, but proximity to the box is an issue). Router arrived as promised and was a doddle to set up. All in all - one month in - I'm very pleased.
Reviewer
Tania
Location
Date
29/05/2018
Comments:
Worst provider ever!!! Lack common sense and no one knows what there doing! Tried cancelling within the cooling period and had so much trouble getting hold of them and then got sent to different departments that couldn’t deal with my situation. Awful customer service and provided avoid!
Reviewer
Arin bhardwaj
Location
kelvin gate
Date
29/05/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
not a reliable wifi and very bad speed
Reviewer
Robbie Anthony
Location
London
Date
28/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst wifi ever
idk whats wrong with it it dosent work. My mobile data is faster. Im using it to type this up right now. Im leaving tomorrow
Reviewer
Hyn
Location
Milton Keynes
Date
28/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Extremely poor low speed unreliable internet from the moment we started to pay 2 years ago until now! Up and down every weekend, had to restart everytime.. customer service just an automatic answering machine and highly annoying when saying “we’ll need to do some checks for 15minutes...and will text you when finished “ and keep going for one day or more with no text or any improvement.. again every weekend the same story as above!
Reviewer
glyn taylor
Location
rotherham
Date
28/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the snails in our garden are faster cant sort it out when you phone you get a voice that is hard to understand
Reviewer
paul wrennall
Location
morecambe
Date
28/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Lucky if my connection lasts long enough to tell folks just how useless talk talk is. I think it means they talk talk while we wait wait for a connection. Changing supplier asap
Reviewer
Olivia
Location
London
Date
28/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The WORST broadband company ever. Would recommend anyone to never ever ever EVER join talktalk. Rejects direct debit payments monthly, don’t inform you for three months, until they cut your WiFi and you’re left with 3 months worth of the bill, plus no payment fees, then when you try to call up they provide the worst service and can’t help you, and don’t rectify any of the issues, you end up spending ridiculous amounts of money all because of their systematic issues!
Reviewer
Stuart Bailey
Location
Lymington, Hampshire
Date
28/05/2018
Ratings
Satisfaction
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been receiving letters and emails since 3rd May 2018 from Talk Talk saying, sorry to hear you leaving us. I contacted them immediately on three separate occasions to explain I have no intentions of leaving. I was told on all occasions this is a mistake made by Talk Talk and it has now been rectified. On the 17th May my landline was disconnected. I wasn't aware of this until I received emails from friends saying they were unable to contact me on my landline. Talk Talk do not listen or understand the major problem they have caused me. I am now at a loss how to rectify this problem Talk Talk has caused. Totally incompetent company. Stay well away from Talk Talk.
Reviewer
brandon brown
Location
fife scotland
Date
27/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
so i have a deal with talktalk as they have been to bad before as a 24 month deal for fibre we have had 3 different boxes and finally this new box was amazing for a good month then all of a sudden wooops u have lost connection i will be trying to listen to music speak to my friends even play games but no matter what i still loose connection please if you read this never go to talktalk even if there cheaper than the rest theres a reason why because of how horrible they are if you do get with talktalk your really gonna regret it
Reviewer
jyccyj
Location
Date
27/05/2018
Ratings
Satisfaction
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have just renewed my contract for the 4th time so I could be called a satisfied customer, others might call me something else.
The speed isn't very good and has deteriorated but is average for this area. A neighbour some 400 yds away has fibre but it is not available for my address!
TalkTalk's main downfall is when you have to contact Customer services as you end up stressed and annoyed. You have wasted time and got exactly nowhere.
I tried to avail myself of the £17 per month deal as my contract was about to expire and as a TalkTalk customer I understood deals were available to both new and existing customers .
This is not true.
From a site like this or any comparison website you click on the deal and are then transferred to TalkTalk who then know you are an exsisting customer and you are then offered " the best available deal for you" which is £18.95. I have spent nearly an hour "chatting" and dealt with three agents who persist that my deal is the cheapest available and that new customers and existing ones are treated equally..........
Broadband .co.uk also state this is true and it is down as one of the advantages of using TalkTalk.
Reviewer
Rafal
Location
Coventry
Date
27/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very bad and poor service. Internet wasn't working at least twice a week and no one was doing anything about it. I've canceled the contract with them and I'm glad about it. Do not recommend to anyone.
Reviewer
Alex
Location
Hereford
Date
26/05/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Just terrible! slow speeds, cuts out constantly! Then to top it off you get the most un trained customer service who have no idea! Stay away from them and go somewhere with good reviews!
Reviewer
Mrs bryan
Location
Worcestershire
Date
25/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful losing tv channels everyday, customer services abroad who all tell you the same thing with nothing getting sorted out, was told I have to be sat in same room for my wireless router to work which means removing a door .... jokers appalling service appalling customer service appalling internet and tv
Reviewer
Andrew
Location
Leicester
Date
25/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wait until you try to leave. Endless time on hold, pressured into retaining service and number. Even when you do eventually cancel they email you saying a third party has reinstated the service.
Foreign call handlers delayed responses and an executive officer (Tristia Harrison) who does not even respond. Total rubbish
Talk Talk call handlers seem to lack a basic understanding of the data protection act and its purpose, and none of the four I spoke to kept their promise of sending notification of cancellation by email.
To my disgust this morning I received a notification email saying we are delighted you have decided to stay with us. Ridiculous to the extreme!
Reviewer
abbi
Location
eston
Date
25/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolute ******* internet providers and cant even contact them when i need to once spent a hour being passed to different customer service departments and didnt get the answer i was looking for would not recommend
Reviewer
Lana francis
Location
Surrey
Date
24/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful. Had so many problems that it got to a point where about once a week i would have to ring up to get the modem reset as turning it off and on did nothing . This lasted for about a year or more. Even got about three new modem throughout my time and it made no difference whatsoever. So bad that towards the end of out time with talk talk (and the end of my patience with them!) every day without fail it would disconnect at lest once a day and it was so irritating. Would have to go and reset our modem multiple times a day. When it did work, it was incredibly slow. So bad would definitely not recommend. Have now switched broadband and happier then ever
Reviewer
Shannon
Location
Mitcham
Date
24/05/2018
Comments:
My internet was meant to come on 20th April & an engineer didn’t show up to set it up. It’s now the 22nd May and although an engineer has been(2 days ago) there is now a fault and I have to wait another 2 days for my internet to work. I’ve called numerous times about the problem to be told to wait each time and when I asked to speak to a manager they refused to put me through to one. Terrible service!
Reviewer
Ryan
Location
Hastings
Date
24/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst internet experience I have ever had. I had a persisting issue for over 8 weeks where my internet dropped out up to 67 times a day, 2 of their BrightSpark engineers and 2 OpenReach engineers could not fix it. I managed to get out of their contract early without a termination charge and swapped to BT who remotely reset the line via webchat and solved the issue TalkTalk could not fix. I swapped to them for their cheap internet and it certainly was cheap and tacky, previously I was with Sky but their prices were extorionate but the internet was fine with them. I only spent about 4 months with TalkTalk overall... So much frustration, anger, anxiety and sadness with them, all I got compensated was about 30 pounds.
Reviewer
oana
Location
Glasgow
Date
24/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Even one star is way to much for this provider. The poorest customer service l ever delt with. You can wait for months to have you problem solved. They don't even have a host in our area but they kept lying to us for over a month that our problem will be solved in 3 days.
Everytime we had a problem we had to spend hours on the phone with the customer service.
Reviewer
David
Location
NEWCASTLE UPON TYNE
Date
23/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Hilarious situation! Moved into a top floor flat a year ago and brought TalkTalk with me. Changed to fiber and it started to work nicely. A few weeks ago I was informed by text, letter and email "sorry you're leaving us". They'd heard we were moving house. Incorrect. Someone had moved into flat below us. TalkTalk didn't have a record of a top floor flat existing so we got cut off. I called up and was advised to change the address online which I did. We still got cut off during my fiancée's finals. I spent 100 mins on live chat being passing from department to department and being told "thank you for your patience" about 1000 times. The end result - "you've been cut off and you need to buy a new package but your address doesn't exist so we advise you contact Royal Mail". I wrote a letter to them last week. There will be another one coming. Oh, and their letter said they'd be charging us a £192 cancellation fee. What a service!
Reviewer
Ben
Location
London
Date
23/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service across all areas. Adjust payment terms after contract start and 2 months on still no response to complaint. Incompetence paired with Shoddy service!! AVOID AVOID AVOID.
Reviewer
Shofiul
Location
London
Date
23/05/2018
Ratings
Customer Service
2.00 stars
Comments:
Simply atrocious. Heavily advise people not to join talk talk. There broadband speeds are horrendous and internet frequently cuts out, in some cases taking more than a day to work again. Pay the extra few pounds and join another provider
Reviewer
Paul Skelton
Location
Temple Ewell
Date
23/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totally incompetent and useless company who you cannot talk to in England, when you do they don't listen but just read from a crib sheet. Their texting service is near to useless with the person the other end giving wrong information and their automated phone messages also stating wrong dates and times.
Reviewer
Ganesh
Location
21 alamein road
Date
22/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband provider I have with, worst customer service, I am regretting since I have left my old provider, it’s been more then 3 month since I have been complaining about internet speed, their customer service is similar(slow) like their broadband speed
Reviewer
Matthew
Location
St anned
Date
22/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk has got to be the worst broadband provider going it's that bad I have to use my mobile date as I carnt you'd there crappy broadband
Reviewer
Kevin mathwin
Location
Gateshead
Date
22/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is horrendous promise a call back don't get it charged me for 6 month when my internet has not worked at all and keep on making excuses five engineer's have been out and they can't fix it so there's obviously a problem this company should be closed down immediately
Reviewer
p stapleton
Location
dn9
Date
22/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
never able to give speed promised continually losing conection
Reviewer
HappyBunny
Location
London
Date
22/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Recently switched to TT from BT. Struggled quite a bit at the beginning with TT's indian call centre. One of them had a goat/sheep nearby and bahhh'ed. Not sure if it was for lunch or what. In the end, it all worked out. The indian guys/gals tried very hard and succeeded in being professionals. Speed at greater 50mbits most of the time which BT never managed (was 20mbits on a good day). The line was rock solid and low voice line noise. Very pleased. Was worried at the beginning with all the 1 star reviews here. I am completely satisfied and doing this as a way to thank TT for a good job.
Reviewer
Faith
Location
Wakefield
Date
21/05/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
For the price of £49 monthly that I pay, I get sky tv, free calls on my landline, broadband, which is slower than my last provider, but for what I want to do on the internet, it is sufficient. after I have had it 18 months, the monthly payments go up to £59 which I can't grumble at, but may change if I can get the same for the same price I pay now.
Reviewer
Ken Stevens
Location
Rainham
Date
21/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Since joining TalkTalk fibre broadband I have consistantly had over the 38meg speed that they offer, albeit just 1 or 1 1/2meg. their customer service has been friendly and also efficient, so I have no gripes at all with my supplier.
Reviewer
Adrian B
Location
Coventry
Date
21/05/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I signed up with talk talk because they were the cheapest but it was a huge mistake. Their customer service is so bad that I stopes complaining. For 4£ extra.... I encourage you to forget about this awful company.
Reviewer
CRS
Location
Swindon
Date
21/05/2018
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Comments:
Broadband drops out frequently requiring reboot of the router. Customer service is poor, english spoken or typed (on chat) is barely inteligable
Reviewer
Alex Jordan
Location
Lancashire, England
Date
20/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly, TalkTalk is the worst ISP there is out there. I am honestly surprised it only took 30 seconds to load up this web page because the connection is atrocious considering I am 3 meters away from the router. Don’t bother trying to call them because you will get passed around more times than the amount of times you have to turn the router off and back on again. I have a stronger connection between myself and my biological dad whom I haven’t seen in 17 years than all of my devices have with TalkTalk as the internet connection.
DO NOT CONSIDER THIS ISP.
Reviewer
George Hemming
Location
Parkstone
Date
20/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1st router broke and they wanted to send out an engineer when I repeatedly told them it was just an electrical fault with the router as it wouldn't even switch on. After having to wait for a manager to call me back I finally had it escalated in order to have a new one sent out which worked fine when it eventually arrived. Since then we constantly have problems with the internet cutting in and out, which we never had with Sky which uses the same line. When I went on their website it keeps rejecting my password, which is the correct one but it insists it isn't. I'm now locked out of my account and the password reset won't work with my email or via text. Awful company, awful service, awful customer service and awful infrastructure.
Reviewer
Laura
Location
Gloucester
Date
19/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful broadband, considering we are paying for fibre it is so slow, wish I’d stayed with our last provider. We haven’t used the telephone or broadband for 2 months. Every time I try to cancel the line mysteriously cuts out or I get put through to the most illiterate person with no command of the English language and end up frustratingly hanging up. Seriously not happy with any aspect of their service.
Reviewer
Rob
Location
Dronfield
Date
19/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Garbage service and customer service, we had the standard broadband with talk talk before moving to sky and the internet was ok before but with sky it slowed down. When we moved back to talk talk and upgraded it actually got worse for reliability and speed we were meant to be getting 17mbps we actually get 1.4mbps and apparently that is above the minimum they have to supply! We have tried to leave but there is an exit fee of over £100 so we are looking into fibre with cashback to offset the exit fee.
Reviewer
Sabrina
Location
Newton Abbot
Date
18/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I stupidly decided to cancel sky broadband as it was too slow for our large household and went with talktalk who told me over live chat that their broadband was more than enough for us all.
Within a couple of days we were regretting our decision.
It doesn't reach upstairs and my teenage son is constantly moaning.
The contractor that they sent out said himself that their router is not fit for purpose and the only thing that might help is the £50 extender that I have to purchase.
My husband was told yesterday by someone he could hardly understand that we have to buy out the contract at £257!!
Even though they haven't provided a service that they were bragging about. They even suggested I purchase Ethernet cables and put them all round the house.
This company and their customer service is beyond awful.
AVOID AT ALL COST
Reviewer
Kevin
Location
Manchester
Date
18/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was with Talktalk for about a year before I cancelled & went with Sky. Whenever I had a problem it was just easier to live with it then phone the so called customer service. No one spoke English & you just got past & past around till you give up. I eventually left & they sent a final bill for the services I used plus’s £90 bill for cancelling early. I forgot what my password was so couldn’t log on & look. I tried phoning & they said I couldn’t do anything without a pass word. So I left it for a bit & thought they will have to send one by post soon. I then got a letter dated 14/05 this was on the 17/05 so I called them back up and thought the reference on the letter will be enough to get past security. They told me so we can’t do anything because this account has been past to a debit collector now. So now I have a mark against my name which will probably go against getting any credit in the future! Thanks a lot talktalk. If you are thinking of going with an internet provider pick one that has decent customer services & research them first. I will be researching everything from now on.
Reviewer
Lee
Location
Cannock
Date
18/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
wish i could put negative 5 stars as there broadband service is worst than dial up when someone was using the landline all the time. then when the broadband goes down because a engineer had disconnected at the exchange(on purpose or not) which i told talktalk technical team(my ass)that theirs a fault between the router and the exchange(this is coming from a electronics engineer not a network engineer this took me 5-10mins to realise what was wrong) they have the nerve to tell me that i haven't paid and i tell them bs as i paid less than 2 weeks ago and I've always paid them on time cuz of a direct debit and i checked previous payments and they was always on the 28th of the month. this took me about 1-3 days to get across to them that i had paid my bill. then they had to check the connection which take the 72 hours for them to responded then another 2 days the send out and engineer to fix the problem. And funny enough i told the engineer that came to my home that the problems at the exchange and he set up the tester at my end and left my home and with in 5-10mins of him leaving my home the internet suddenly came on. and the engineer came back and said someone had physically disconnected me at the exchange which i had told talktalk "Technical Team"(i bet i could get a pet monkey to do a better job and im trying to be nice)in the first place.
Reviewer
James
Location
Northamptonshire
Date
17/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful broadband - we have all had to use our mobile data as hotspots in order to use the internet on other devices which has ended up costing us a lot more money.
I have spent at least 6 hours in the past month on the phone to TalkTalk changing WiFi channels and wasting my time. They have given us compensation and are allowing us to end our 18 month contract with them for free after only one month.
Cannot fault the customer service as the team cannot be blamed for the company's terrible service.
This is 2018 and it takes 5 minutes to load up your emails on TalkTalk. Do not switch to this company. Spend a bit more money and get a worth while service.
Reviewer
Cliff N
Location
Clacton-on-Sea
Date
17/05/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Have been with TalkTalk for years and apart from the landline going down once which as soon as reported was repaired. I have no complaints about them, have just upgraded to faster broadband, got a good deal and got it extended from 18 to 24 months. Customer service was efficient friendly and helpful.
Reading previous reviews I think I’m in the minority being perfectly happy with the company.
Reviewer
bethany
Location
Cardiff
Date
17/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Definitely would not recommend. Internet download speed is regularly below 1 mbps and often less than 0.01 mbps. Have contacted customer services frequently regarding this matter with no solution to the problem. When I call up I am often on hold for well over an hour and then I am put through to the same level help person each time who then runs me through the exact same procedures I was made to do the week before because apparently they don't seem to keep a note of what has been discussed on previous phone calls. Eventually they tell me they need to escalate my problem to the technicians who again run me though all the same stuff. A year into my contract and the speed is as slow as ever and I can't wait to change service provider!!
Reviewer
David
Location
Durham
Date
17/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish since day one! Will attempt to improve if you threaten to leave! You get what you pay for.
Reviewer
Sally
Location
Kingston
Date
16/05/2018
Comments:
Doesn’t even deserve one star. Absolute disgrace to not only customer service, but service in general. Cancelled our contract without telling us because of a mistake on their behalf. Did not provide a solution to the issue, and won’t be able to fix it for another month! Would not recommend anyone to use talk talk. The worst provider I have ever encountered, and the worst (customer) service I have ever witnessed.
Reviewer
mimi
Location
uk
Date
16/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I DARE anyone out there to attempt to get a copy of their contract with talk talk !!
The words " a " and "success" will never come up.
Not sure how true this is but allegedly phone some phone recordings of your "yes" get "moved around" to other agreements. If true we may find ourselves signed up for centre stage at the Golden Nugget for all the good their customer service provides !!
I have had several talktalk scammers, they seem to know when I ring talktalk and call within days of any call I place to them. I have made them VERY aware of this issue using colourful language as the sheer frustration sadly got the better of me.
REMEMBER we do not own the lines or equipment required to supply internet, phoneline etc to homes, we rent these month to month with a supposed contract of T&C,s(some agreements over a year ago-who remembers these conversations?) which cost YOU £10 for a copy ??!! Good grief, Dick Turpin has a lot to answer for !!
Reviewer
Andrew barratclough
Location
Greenwich
Date
16/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Again I was bitterly disappointed with talk talk service. Organised a home move a month in advance, they stopped my service at the old flat a day early and then didn't start the new one until 5 days later. Tried to sort through online chat and just 'computer says No'. To charge a monthly bill with 5 days of no Wi-Fi is a joke. Don't be pulled in by the cheap prices.
Reviewer
Stephen
Location
Scarborough
Date
16/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
This company has terrible reviews, so much so that i seriously reconsidered connecting with them.
The cool off period they offer is only 6 days from being connected (it takes 14 days to setup)
I am happy to report that after a month of use i'm having no trouble with them at all.
I'm getting twice the speed for £10 less than plusnet were charging me.
I am saved.
If you're having trouble with talktalk, the chances are openreach is to blame.
I'm very happy that im not suffering BT's ineptitude/flagrant disregard toward the maintenance of leased lines.
Try your luck with Talktalk and if you win, write a positive review.
this company needs to pull itself out of the dirt and it needs us to do it.
Reviewer
Kiwinuk
Location
Bedfordshire
Date
15/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Applied to transfer addresses and upgrade to fibre. Simple right? Wrong. Two days later get a message saying sorry you cancelled ( I hadnt). Had to sign up to a whole new account. A pain but gotta be done only took an hour on the phone.... Guess what happened two days later? Your new Connection has been cancelled. The laugh was that they expected me to go through it all again and set up a third account!!! Hopeless, hopeless company. Hello Virgin.
Reviewer
Unhappy customer
Location
Hoo rochester
Date
15/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish!!! Do not use Talk Talk, constantly loosing signal, I have had engineers out and within 2 days loose connection again. The speed is slow, the company lie, every time I call the people who answer can't speak English and end up taking an hour to complete a call. Disgraceful, diabolical, ridiculous, useless and totally unsatisfactory. I have now cancelled and will be using BT
Reviewer
H
Location
Macclesfield
Date
15/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay clear. Absolute waste of money. Never ever have a full working broadband line. Customer service is okay but I'm sure they just have a script to follow about 'testing the line' that then works for a day until its playing up again. 6th time in 4 months ive had to call them and now its apparently a fault with my box... excuse after excuse to not give customers the internet that they are paying for.
Reviewer
Hari R
Location
Canary Wharf
Date
15/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Service has been pathetic and horrible. Every month I have some or the other issue with my broadband connections and they take 2-5 business days to resolve it. Its like am paying for something which I am not using. Most sad part they fix an appointment and it gets cancelled in the system. They don't even mind calling the customer back and informing about this, They just wait for us to call back and fix it again. I would never recommend TalkTalk to anyone in my circle.
Reviewer
Olga
Location
Peterborough
Date
15/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am not happy with service, the worst ever company i dealt with who failed to provide me with the service it committed to and is charging me for,
The problem with internet been ongoing 2 month already, the internet connection is extremely poor which does not allow even to download my emails smoothly , not to properly work from home.
I reported the internet connection problem 2 months ago, spent hours on the phone with them and with engineers, had 3 engineers visit so far , who finally confirmed that the problem is possibly with the router itself advising to get a replacement one.
Spoke with talk talk 3 times already during the last 2 weeks about the router replacement, had 2 phone calls from talk talk to confirm the replacement router on its way ,called them again today to find out that router has not been sent out
This is not a company ,its a joke, company taking a joke of its customers and not providing the service it commits to , this is not to mention that TV has not been installed until now which i already gave up, but internet connection this is a real joke, ongoing for 2 months , they cant send a replacement router but will keep on calling to reassure this has been sent out! What a joke
I cant cancel the contract because there cancellation fee will apply , for the service which they failed to provide and commited to.
Any ideas TALK TALK on how this will be sorted now???
Reviewer
Samuel Szekely
Location
Coventry
Date
14/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Worst broadband provider ever. Broadband keeps dropping all the time. I wouldn't recommend it to anyone
Reviewer
Cosmin
Location
London
Date
14/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful customer service, bad English, signal etc
Reviewer
julie
Location
WALSALL
Date
13/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
had no house phone for nearly a week told me 72 hours i had got to wait for it to be fixed my phone came back on for one day back off got to wait another 72 hours just a joke waist of time
Reviewer
joyce pooley
Location
kent
Date
13/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
just cancelled after many years do not join talktalk.they have now informed me they want a cancell free even though they have not been giving me the service i have been paying for.this these people are a joke would drop the charge if they could fix the problem in 28 days and i said they had not fix the problem in years.DO NOT JOIN THEM.
Reviewer
martin stothard
Location
york
Date
10/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Got package , then waited , got email and text saying delivery would happen on 10/05/18 had day off work and waited and waited nothing so stick it up your a""" I have better things to do than wait and be lied to , they do not even have the decency to notify or apologise will take my business elsewhere , they did offer compensation if reordered , I would rather eat worms , so total waste of money time and effort Shame they do not value customers
Reviewer
peruda
Location
blackburn
Date
10/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
absolute garbage. going back to virgin.. i pay 2 weeks early and they try and sting you saying late payment.. when you ring all you get is foreigners who dont get what your saying and vice versa.. utter pants this firm
Reviewer
Andy
Location
Milton keynes
Date
10/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Talktalk have now sent 6 engineers to fix my broadband problem. I could live with the effort but customer service communication is dire. Online chat hangs up on you. When you report a fault you get to talk to a computer that then sends you a text saying its working fine. It isn't that's why im calling. Eventually i got fed up and wrote to the CEO office who then told me they had fixed it and would call back in a week to check it was all ok. It wasnt so that same day i called them to tell them. They don't answer their phone so you leave a message and they don't phone you back. So my internet isnt working, their customer services wont talk to me because the issue has been escalated beyond them to people who dont answer their phone. Avoid!!!!
Reviewer
Mark
Location
Aylesbury
Date
09/05/2018
Comments:
Have had nothing but problems since join them for phone, broadband and TV. Have had to have a new router for Internet as it failed, have an engineer out twice for the phone and twice we have upgraded TV packages and not been able to access them for days. It is now 17 days since we took out our last package and we still can't access any of the channels despite 5 calls to their customer service and technical departments and 3 promised call backs within 72 hours none of which have happened. Today speaking to their technical department manager I am told they are still investigating the issue I told them about 17 days ago and I have to give them 28 days total to sort it. The customer service is a joke promises of your problem had been esculated to the relevant department who will sort this ASAP. 17 days being charged for channels we can't watch and when I tell them I want to leave get told its £240 as we are still in contract. Yet they are not providing the services they are contracted to do so. Would not recommend this company to my worst enemy let alone family or friends. I can see why Ofcom voted them worst Customer service provider to do with Internet and home phone.
Reviewer
Nat
Location
Birmingham
Date
09/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm really discussed with the service from talk talk over the past two weeks I've had no internet connection I've contacted them 5 times about the problem to still no broadband I had a ring back scheduled to which I didn't get so I thought enough is enough I went online to chat to make them cancel my service to which the some on chat couldn't find my account but I'd provided the account number I've since cancelled my dd and they can swivel their customer service is disgraceful would never reccomend
Reviewer
Orla
Location
Belfast
Date
09/05/2018
Comments:
Terrible terrible terrible customer service poor broadband no connection called a million times never got anywhere joined for a month nevr had any connection still was charged and never refunded , poor poor poor frustrating people to deal with can’t ubderstand people talking no peoples skills terrible customer service would nevr advise anyone to go near talk talk stay clear otherwise u will just waste ur time and money
Reviewer
LM
Location
Manchester
Date
09/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish slow internet, rubbish complaints procedure, rubbish customer service. Cannot suggest avoiding enough!
Reviewer
Eden collins
Location
Engaland
Date
08/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with them for years and I have been lied to by customer support saying they are upgrading me but i am already upgraded. my contract says our minimum broadband is 60 mbps. OUR SPEED IS 340 KBPS!!! They don’t cars they lied in the contract and can’t do anything online anymore and can’t change because of contract. DISGRACEFUL
Reviewer
Zoe
Location
Cornwall
Date
08/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
After 5 months, numerous phone calls and 3 engineer visits, I have been allowed to leave my contract penalty free. Since I changed to talk talk from EE,my internet dropped connection up to 15 times a day, making it impossible to watch a film, play a game and was just generally annoying. Talk talk refused there was a problem withmy service, but once I mentioned ofcom, they started taking me seriously.
Reviewer
Steve Brooks
Location
Scarborough
Date
07/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I'm making this review because people satisfied with the service rarely post.
I am happy with the service, £28 a month for 76mbps is £10 less than what everyone else charges.
once you get your port forwarding sorted out (VPN recommended), the supply is adequate.
7MB/s for the same price as what other providers charge for 3.5MB/s
Reviewer
sabrina pizzimenti
Location
Date
07/05/2018
Comments:
disgusting service , customer service have no people skills, i stayed on the phone an hour till i finally spoke to management, after being on the phone a whole hour, management hung up on me on purpose just because i was explaining my situation and that my problem has never been fixed. you would think management wouldn’t be so immature to hang up and actually should help you, especially after being on the phone an hour and getting nowhere, they’re disgusting !
Reviewer
JayGee
Location
Frome
Date
07/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk still fail to understand that providing broadband that is slow and unreliable, supported by a customer service centre based thousands of miles away, is a recipe for continual failure.
Reviewer
Kathryn
Location
West London
Date
06/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would not recommend using talk talk as an internet provider. I have spoken to customer services for 3 hours over the past 2 weeks - telling them my internet is NOT working especially on my mobile device. After a 'speed test' I've been told my speed is deemed as normal, despite not being able to receive whatsapp messages on my phone or being able to get the internet. I was then told I need to UNSCREW the box from my wall (despite being disabled with a bad back)...I then was told I would have to PAY for engineer to come out. This was after a whole 1 hour before. I had virgin media wifi before and never had this issue. Do not waste your time and money with this company.
Reviewer
Sam
Location
Edinburgh
Date
05/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honest review hoping other late 20's mid 30's gamers will see.
Myself and a friend both living in different post codes in Edinburgh joined talktalk. We both received HALF the MG we were paying for which was carefully monitored throughout our 12 contract by both of us .
We have had a year of horror and have both cancelled our contracts and now have to wait until the next provider take overs. During this time our MB has gone to record lows.
We don't have hard evidence to suggest that both of our speeds have dropped to new lows because we have dropped in service priority but we are currently collecting the data to show we both currently average 7MB.
To put that into perspective it means that we can get around 120 seconds of online gaming before we lose connection.
Customer services guys i feel sorry for because they are put on the firing line.
Reviewer
Stephen
Location
Banff
Date
05/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I give 1 star for each rating. This is the least I can give, but to be accurate I would give zero stars; TalkTalk are utterly useless. I have contacted there customer services, presumably in India, who make promises they simply don't keep.
Reviewer
Milad
Location
Middlesbrough
Date
05/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
customer service is amazing
Reviewer
rob
Location
london
Date
05/05/2018
Comments:
Absolutely rubbish WiFi, poor customer service who do not even care about their customers. I am supposed to be having Fibre Optic WiFi and it is not even strong enough to get me from site to site on my computer which is on the other side of my house. Disgraceful and having to pay for their terrible WiFi is an insult. I repeat - do not pay for this rubbish as I have made the mistake and regretting it already
Reviewer
Derek
Location
Wirral
Date
05/05/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Dreadful. All I can advise people, is to avoid this company. Unfortunately I have to give their customer service one star. It should allow minus stars
Reviewer
Matteo
Location
London
Date
04/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubish service 5 weeks without internet. Before on my old flat I had no internet for 4 weeks, recently I moved to a new flat hoping for a better service but they are not able to move my contract, because they can't find my address on their system.
My neighbours already have internet working and running with BT. I still have 18 months left on my contract, so they are asking me to pay all the rest of the contract even without having any service, they are not willing to cancel my contract. Never never sign a contract with TALK TALK. NEVER
Reviewer
Larry Tamang
Location
Ashford, UK
Date
04/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
So I am going to break down my so far a "brief" experience with Talk Talk Broadband so far.
HOW I GOT A TALK TALK CONNECTION:
My wife & me, we purchased a new house and we needed a Fridge to store all the food. So one fine Saturday (21st of April), we walk in to our local Curry's PC World and select a Kenwood Fridge Freezer (quite a huge for a £300 refrigerator). We got it for a 6 months interest free finance since we are a young couple completely broke after having our savings all gone on the mortgage deposit. So after filling all the forms related to the finance option for purchasing the fridge, the sales adviser gets the hint that we moved into a new property so she asked if we have a broadband connection already. Reluctantly, but yet honestly, I say NO (because I knew she would try to sell me something that I didn't want to buy). Hearing that, she offered to checks what broadband was best for the area I live in. After running some checks and the internet calculating some algorithms, she says Talk Talk was offering the best deal for a couple (who aren't heavy internet users) living in a house for £25/month (24 months contract) for Faster Fibre Broadband. I am still reluctant since I already knew Virgin Fibre Broadband is the best internet provider in the U.K and I was planning to get one once we moved into our new property. But then, the sales adviser (I wish I knew her name because I am thankful to her and I will reveal as to why in a while) tells me that if we get this broadband, we would be eligible for a £50 Curry's PC World Voucher. (WooHoo!! I like free vouchers) I look at my wife. She knows I want to use that voucher when I buy a new computer. The look she gives me, I knew she wants to use that to buy a new washing machine. Lol. Nevertheless, Free Voucher. I'm in. I sign up for Talk Talk Fibre Broadband (Faster version).
THE WAIT:
So we move in to our new house with no internet (26th April). I check my letter box, and I see a letter from Talk Talk stating that I would be receiving my Wifi Router in a couple of days before my Go Live date of; 4th of May [midnight] (May the 4th Be with You). I check my remaining H3G (Three) 3G data. I have around 2GB or data remaining until my monthly allowance gets renewed. I will have to subsidize my usage until then. My wife checks her remaining allowance, her's is better but she is an "Instagram-er" so I tell her to limit her usage until we get the connection.
April, 30th
We get our Wifi Router in a neat little box. We are anxious. We are low on data. I have 1.5 GB remaining while my wife has message from H3G saying she has 600 MB remaining. I suggest my wife we contact the customer service to see if we could get the Go Live date pushed a bit earlier than the 4th of May. I ask her to call the customer services number (She is more confident on the phone while I am with the keyboards). After dialing the numbers, and dialing some more as per the automated voice instructions within the calls, my wife gets put through to an operator (I will not mention his name because my wife thinks he might get in trouble if Talk Talk reads my review) who says his work is based in South Africa who also happens to be of Indian origin (My Wife & Me were born and brought up in India as well) so this chap starts to be friendly and starts talking about India and he mentions how he thinks a lot of people in the UK are addicted to internet. (LOL) And says he would endeavour to get our go live date forward.
May, 2nd
My wife's 3G Data is exhausted and will only be replenished after a fortnight.
I check my data, 800 MB remaining, I am confident, I will survive.
May, 3rd (The Internet is Tomorrow)
I check www.bbc.co.uk like I usually do. According to a survey, they say, Talk Talk is the worst. Damn it. I am worried now. I go online to see how customer's felt about the service. So I am here in this very site; lots and lots of negative review with occasional 5 Stars review. But I am aware that only people with bad experience tend to voice their experience while the people who have had good experience don't really bother putting up their review. Gosh!! lots of bad reviews. I see that the broadband speed depends upon how far we live from the Telephone Exchange. I quickly check how far do I live from my local telephone exchange. I happen to be 3.1 miles away according to Google Maps. I don't know whether that is good or bad. Well, I guess we will just have to wait and watch.
We are back home after work. It is 7 pm. I set up the router to console my data hungry wife. I tell her that she can use the Wifi first thing in the morning (as tomorrow on the 3rd of May would be 4th, the internet day). It was quite an easy installation. Clear instruction on the Box. I switch the router on. Lights start to blink. Yada yada yada. Easy Peasy. I offer to set up the Wifi password on my wife's OnePlus 5 phone. I input the password and hand over the phone to her.
After a long day, I lay on the bed contemplating the movies I would watch online, the TV series that I have missed out, the songs I would listen; my wife storms in the room with a glow on her face up and starts jumping around (I've never seen her happier than that other than the time I bought her hamburger back in 2014 when she had no money. She says she is connected to internet. I don't believe her. She connects her phone to our Anker Sound Core Bluetooth Speakers (got it off Amazon for £30. Pretty good product for that price) and plays the song "Simsime Pani" by VTEN on YouTube.
I jump around with her while she dance to the song. Hahaha. It was fun.
Our internet connection went live before the estimated date/time. We are overjoyed. I run a speedtest on speedtest.net, I get a 35 mbps down speed with 9 mbps up speed with 15 on ping. Happy with the result, I take a screenshot of the result, post it up on Facebook. Happy. Happy. After a minute; *Ting I get a first Facebook notification using Talk Talk. I see that a friend from Romania replied to my post with a screenshot of his broadband speed. Frigging 125 mbps download speed. Who requires that kinda speed??? He tells me he pays €10 for his internet. Sigh!! I guess it is true, when you get something good, someone else will always have something better. LOL.
Thank You little lady from the Curry's PC World for convincing me to get Talk Talk internet. I hope you received some kinda commission from Talk Talk for selling me their product.
It was quite a long wait from the 21st April until 3rd of May but nevertheless, I happy with the speed so far.
May, 4th
(email received 3 am)
Talk Talk: You broadband is Live. Lol.
The email states that the internet speed is supposedly going to get even better over the next 10 days period. We shall see. If shall post a review again if I get a reason to become unhappy. But ya, so far, so good.
In short, so far so good. Best deal for the price. Decent customer service. Overall satisfaction after using it for about couple of hours after going live, Great. £600 for two year for no set up fee. That's not bad at all.
Reviewer
Brady
Location
Stoke on trent
Date
03/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where do I start! Been with sky for 10 years and never had a problem other than the price always sneaking up. Talk talk is by far the very very worst company I have ever had dealings with! I would never as long as I live recommend them!!!
I phoned them and got offered a good fibre an tv package, 2days later they call saying I can’t have fibre I’ll have to go with basic broadband then when it goes active call us up and we will then change it to fibre and tv it takes less than 24 hrs to do the change! 2weeks I waited for it to happen. Hours an hours of phone calls to them and never got a straight answer also there is a strong language barrier to the point where you can’t understand a word they say! They sent engineers out and said if I wasn’t in I would have to pay £65 but then they don’t even turn up, so I lost a days work an money but apparently that’s not there problem. This isn’t half of it I could go on and on. Please Steer well clear of talk talk!!!
Reviewer
Jack hornsby
Location
Mansfield
Date
03/05/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Useless. Customer service is great the service there selling isn't. I'm on faster fibre 76mbps guaranteed 38.9mbps months of phone calls complaints over speed issues (20mbps) had problems for the last 3 years gave me 2 MONTHS free in compasation AND still can't fix my issue. Was told by 5 (litteraly)engineers that I'm getting the minimum requirement and that there are no faults that it's the wireless from the router not working to my requirements. They suggested among there own case management that I go wired which means I will need extension sockets installed for £200 pound (4 sockets) after 3 years of issues I refuse to pay that. Now I get phone calls how's you're internet speed has it improved.... Erm no talktalk it hasn't. Unless you're going to pay the bill and get my service on wired connection and give me what I'm paying for I see it that I have an open ticket to leave whenever I find somewhere else for broadband because you are not delivering what I've been paying for every month. Feel like you've robbed me for years and then tell me to my face you plan on robbing me again. I think it's disgusting that a company who make so much money refuse to upgrade there equipment so there customers like me get what there paying for. Many of who probably don't even realise there being dooped... I've done so many speed tests replaced routers changed faceplates on the master sockets checked router settings etc that you've told me to do in these few simple tests. I should be on the payroll. Talktalk wants you to be grateful that you have what you get and it's not upto standard. I have recently moved my parents over to another provider and will be doing my partner's family and ourselves asap. Thanks for nothing but wasting my time and money
Reviewer
Laura
Location
Bournemouth
Date
03/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE TALKTALK!!!!! They are hands down the worst!!! First of all they got my wrong address and sent the hub to a different address, they then had to make another appointment to install the hub which took a week. They told me that the Internet would be on before midnight. It wasn’t. I then phoned and complained and after running line tests they set up another appointment for a bright sparks engineer yet ANOTHER week later. The guy (who was lovely) informed me they should never have sent him out, it was a problem that openreach had to deal with. I then phoned and complained and they arranged to have openreach come out within 72 hours. They didn’t come. I then got on the phone and they insisted on running all the same line tests that both I and the brightsparks engineer had already run again. It then came up with they need to test the line with an alternative router and they’ll send it out to me within two working days. The brightsparks guy has already tested it with an alternative router so I have no hope that this new one is going to work. I am a uni student with several assignments coming up I have had to pay to use the Internet elsewhere and for data on my phone which has amounted to double what I would pay for 1 month’s internet. The only compensation I’m getting is not paying for the time that I have no internet. I’m fuming! Should have stuck to sky.
Reviewer
Stephe
Location
Manchester
Date
03/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Phone line went dead 2 weeks ago..Been with TT for along time.Eventualy resolved..Had enough with there customer service having to call,chat and repeat what the problem was numerous times.Have now changed to another provider even though having to pay exit fees..If you have problem then it will be problem!!
Reviewer
Rachel
Location
Date
03/05/2018
Comments:
Should be able to give 0 stars. I wish I had read these reviews before attempting to switch to Talk Talk their customer service is appalling. I put all my details into the online system and was recommended a package, so chose what was recommended. Received a phone call the next day t advise me that I couldn’t have this package at my addresses. I was passed from pillar to post, having my order cancelled and supposedly starting a new one. By the time I got the fourth person on the phone, I was told I already had an order and that I couldn’t process another. It didn’t help that not one of the people I spoke to could speak English properly. I would rather pay the extra £25 a month to stay with BT.
Reviewer
Xinli
Location
Date
03/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One lesson I learnt from talk talk is to check reviews before using a service. AWFUL!
Reviewer
James
Location
Birmingham
Date
03/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE TALKTALK !! Awful they are by far the worst Internet provider i have ever used. Save your time and money and use someone else.
Reviewer
Norman Brown
Location
Redcar
Date
03/05/2018
Comments:
I log every call made with Talk Talk so that I can refer back to the call detailing the day, time and duration. To date I have spent over 40hrs talking to their customer services to resolve issues. To be fair they are dealing with Open reach but they do not listen, I am struggling to be reimbursed, not compensated as they put it for services I am not receiving. They are always talking over you and do NOT listen to the information you are giving them. This morning I have had to contact them again as I have just had me line reconnected after 3weeks and it still does not work correctly. They are treating this as a new case !!!!!!!
Reviewer
rich
Location
crewe
Date
03/05/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Moving to a new fibre provider tommorrow been with talktalk for years, cannot put up with the customer services anymore regular outages automated text messages telling you they have checked the line and found nothing wrong when you have no internet connection , customer service representatives who dont listen to you and who seem to have a language barrier with the english language,prices have become more expensive time to try a new provider.
Reviewer
Abby
Location
South wales
Date
02/05/2018
Comments:
Awful. Was told that if an engineer came out and they couldn't fix the problem then I wouldn't have to pay any cancellation fee. An engineer came, couldn't fix it, and Talktalk continued to take the money out of my account regardless. Have complained multiple times and they are refusing to refund me, but whats more, they had the audacity to call me a liar and said that an engineer hadn't been out. So will be taking legal action! I advise people to stay well clear of this company!
Reviewer
Abby
Location
South wales
Date
02/05/2018
Comments:
Awful. Was told that if an engineer came out and they couldn't fix the problem then I wouldn't have to pay any cancellation fee. An engineer came, couldn't fix it, and Talktalk continued to take the money out of my account regardless. Have complained multiple times and they are refusing to refund me, so will be taking legal action! I advise people to stay well clear of this company!
Reviewer
ANDREW
Location
Scunthorpe
Date
02/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very Unreliable. i was told my broad band was set up and agreed deliver and installation date only to call few days later and i was told that i was declined for credit when i asked them to send me that via email they transferred me and later said it was not credit but their internal policy and when i asked for them to confirm this via an email they said it was against their data protection policy to send this to a customer - This means their internal policy (automated processing - GDPR) causes them to refuse customers and not get them a reason for this. Its like being racist. So disappointed - never email will i have anything associated with vodafone.
Reviewer
Chris
Location
London
Date
02/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So far I'm up to eight days without any broadband service.
Talk Talk have promised, every day for the last eight days, that service will be restored in "three to five days"
Their customer service "help" line is almost certainly the worst customer service experience I have ever had. They are quite simply unwilling to rectify the problem.
Reviewer
Rod
Location
Great Yarmouth
Date
01/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Moved from Plusnet to TT and that was the end of my online gaming, outrageous lag, previously not had an issue with Plusnet with 71mbps and zero lag, with TT we barely get 60mbps, instead of sorting the issue they offered us to move ISP without penalty. Very poor customer service avoid like the plague
Reviewer
Hollie
Location
Skelmersdale
Date
01/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service. Never again will I go with talk talk and would not recommend it to anyone.
Reviewer
Scott Newman
Location
Worthing
Date
01/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible, how on earth can they claim to be Britain's favourite choice!!! Terrible connection speeds, always dropping out, customer services are about as useful as a chocolate tea pot. We had problems from day one, and despite jobs being logged to try and fix TV/broadband with a service engineer, no-one ever showed up and the jobs were closed as completed. I gave then 2 weeks to fix the issues, they did not and I cancelled my contract. I had to fight to get them to waive the cancellation fee, which they eventually did. DO NOT USE!!!!!
Reviewer
Milena
Location
Newry
Date
30/04/2018
Ratings
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ordered the broadband on April 11th and it was going to go life on 23rd. 24/04 I received an email stating there is some delay so it won't work at least until 30/04. I contacted them as I didn't even receive the router and they were going to send another one. As my cooling off period was ending on May 1st I asked if it can be extended as I won't have a chance to try if it works due to their delay. CS informed me my query was escalated and someone will contact me in 24 hours. After 3 days I received an email stating that they couldn't reach me but no one actually called me. I contacted them again on chat and every time I asked them to extend the cooling off period they would say they couldn't do it so they will transfer me to another department. As no one could extend it I cancelled the order. Apart from loosing 3 weeks I had the worst customer service experience in my life. I never had to give any bad review but this is unacceptable.
Reviewer
Sera
Location
Coventry
Date
30/04/2018
Comments:
Awful. Raised our bill without telling us after receiving awful service. Slow speeds, the internet would keep dropping..spending hours on the phome to talk talk restarting the router etc etc. Had seceral engineers out and still awful. Customer service team are rude.
Would give them 0 stars. Avoid.
Reviewer
Chris
Location
London
Date
30/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
An absolute joke. If they offered to pay me for the "service" it would still be a rip-off.
A week after my "go live" date which I was assured would be "seamless" and not involve any interruption to my telecoms service there is still no landline or broadband service to my home.
This is obviously bad enough who needs broadband to be able to work at home but worse is Talk Talk's truly appalling and incompetent customer service.
So far I've had a different excuse every day. I don't know if any of them are true or not and I simply don't care. I just want the service restoring. At the moment there is no chance of that happening because nobody at Talk Talk seems to care.
I despair! You would be very well advised to stay away from this woeful company and its truly hopeless "service"
Reviewer
Thumper
Location
Sheringham
Date
30/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Trouble started just after went with them lost speed never had a proper connection when phoned up customer service Always got told same thing restart router didn't work had 3open reach enginers come out &2 from talk talk same old thing speed not getting was offered discounts but to no joy they are the worst company have ever been with and for the advert rubbish s
Reviewer
Mike
Location
Angus
Date
29/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Customers seem to be a nuisance to this company..If you need help they make it impossible to contact..Getting a reply is even worse...Couldnt wait to leave and try another provider. Not a user friendly company in any way!
Reviewer
Nida
Location
Luton
Date
28/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Firstly, do not use them. Trust me when I say you can definitely find better service! We have been with them nearly a year, have always had bad connection. I have called to change the WiFi numerous times without success. And then today was the tipping point where a technical service team member attempted to change the wifi password which resulted in them completely ruining the router which means we now have no broadband for 4 days at least until they send us another router. All this because we simply wanted to change the WiFi password...
Reviewer
Julie
Location
Hinckley
Date
28/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband extremely slow and reported it but nothing done
Reviewer
elliott
Location
essex
Date
27/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT GO WITH THEM
non uk based call centres, no one speaks clear english, poor connections, slow speeds and lack of compensation and above all, going around and around in circles with no assistance and taking days off work for an engineer that did not even show up.
Avoide at all costs
Reviewer
Christopher
Location
Wolverhampton
Date
27/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
This is a complete joke what the tried to do to me. They upgraded my broadband and increased my bill by half without my consent , thus breaching the contract.
Their call centres are based in Asia and they are completely useless with the authority to do very ittle and full of excuses.
They said they will get somebody to get in touch within 3 days thats if you can understand what they are saying as their English is not the best ,but it's not their fault talk talk are thieves.
If I were robbing them like they were me it would be a different story.
They fobbed my off for 2 days saying they cannot sort the problem out unless I agree to
RENEWING another 12 month contract to which i told them to go away .
Nobody phoned to explain why this had occurred, probably because it is happening to thousands of people and nobody from the UK wants to be held responsible #cowards.
I'm going contact the ombudsman to report talk talk for their underhanded tactics and post this complaint on every review site I can find some that other people know what they are up to,so check your direct debits to make sure they haven't conned you to.
Reviewer
darren mulholland
Location
tenby
Date
26/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
want fibre
Reviewer
Alex
Location
cambridgeshire
Date
26/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give TalkTalk a 0 I would. do not use them.
1. They lied- said they install ariels and to get the TV
2. Called back to schedule the ariel after our TV arrived, claimed they didn't say that and I was stuck with the TV
3. finally got to return the TV package
4. sent us the wrong size bag to return items
5. it support hung up on me when asking about how to set up mini starter kit since no helpful links on their own website
6. said they didn't charge for the TV until it was plugged in- 60 pounds later... I was charged
7. given late fees since their bank messed up on direct deposit
8. internet drops constantly
9. calls drop constantly
10. whatever you do pick another company.
Reviewer
Haust
Location
Cambridge
Date
26/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give less than 1 star if I could. Have had the broadband installed for a month, and it is half the speed promised, meaning that we cannot do ANYTHING with the internet. Have had 2 engineers come out to have a look (meaning that I have had to take 2 separate days off work as they offer a 5 hour time frame for a visit) and the issue is still not fixed.
Their customer service is appalling, and I have been constantly fobbed off, and told that it is my responsibility to call them back daily as the problem isn't fixed. I have been granted £10 off my next bill for compensation??
The upshot is that because their service has been so poor, I am now within my rights to cancel the contract, which I have done, and will be moving to a broadband provider that offer fibre, to ensure that we receive a decent speed.
DO NOT be fooled by their low prices, it is honestly worth paying a bit more, and getting better quality. AVOID.
Reviewer
Adam
Location
York
Date
25/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I cancelled my old contract to re open in my name, been having issues ever since. First off it took them a month to activate my ‘go live date’ then emailed saying it’s ready to go only to find there’s more issues with the line. Although we had their services before and it was fine . The customer services team are very unhelpful and don’t seem to care. Strongly advise to avoid even if their speeds are very good
Reviewer
steve
Location
uk
Date
25/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
was with talktalk for 14 years, then they had their system hacked, I was forever getting scam calls which talktalk would not (@ that time) help me with so I left thinking that would end the scam calls. How wrong I was, I am still getting these calls 2 - 3 times/day all these years later. Have contacted talktalk & they do not give a damn, said they would put mt through to a dept that would handle my problem. This dept is called "Hang-up".
they have lost a customer for life now, I would go back to dial-up before I would consider them ever again
Reviewer
sam
Location
hove
Date
25/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was told my go live date would be 20th april and they would let me know if there was any issues that would change this date... no one let me know. I call and was told someone would ring me back in 2 days on 25th april... that caller then told me there was a problem with a cable (the other 10 members of my building have talk talk and no issues with cabling there?) and that someone would call me on 27th april to let me know 'how its going'.. someone else then called me and said this date had moved to 2nd may when someone would call me... then I got an email to say someone would call me on 5th may... absolute joke I work from home and this has caused major problems, customer service was shockingly bad.. just told them Im leaving because of the reason above.. no apology whatsoever just 'okay we'll cancel and you can go to BT'.
Reviewer
Mathew Lord
Location
London
Date
25/04/2018
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
to all of you that moan at TalkTalk plc is rubbish well you dont read to what your signing up to most of you are on a DSL connection not a fiber one you need to take in to account the the length of the telephone line is from your house to the telephone exchange is if its over 2 miles long you will get a connection speed of 4.5 meg also take a look at how many devices are connected to your router for example if you have 3 smart tv and 2 mobile phones and 2 laptops and 1 desk top connected to the router you will see a drop in your speed as these devices take 2 or 3 meg each to operate and a lot of time your fault not theirs. also look at the location of your router as private telephone engineer that contracts my work out to BT ive seen routers in some strange places in ceilings cellars behind tvs under-floors in walls in lofts and when i've moved them to a different location the connection improved also telephone line extensions are not made for broadband ive seen so many routers plugged in to these things its not funny there not reliable even though it says broadband ready there not always keep your router plugged in to the master socket. Please look at your contracts and read what type of BB you have singed up for and the lowest guaranteed speed they can supply you with. i signed up to talktalk 3 months ago my min guaranteed speed is 56.7mbps yes im on fiber but im getting around 80mbps and its been reliable no slowdowns no spikes nothing i cant fault them apart from there customer services.
Reviewer
redz
Location
Pontypool
Date
24/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The only time I spoke to an adviser to report issues with my broadband speed; I was appalled at the attitude from the member of staff. The service I have received has left me greatly dissatisfied with the company and I will not be a returning customer.
Reviewer
Olo
Location
Hillingdon
Date
24/04/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with them for years, if you don't need customer service it's fine. I have used their forums a couple of times which have better response than the regular support channels.
Moved to fibre and it's been fine.
Reviewer
nick
Location
hampshire
Date
24/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
stay away from these awful ''providers'' of broadband - appalling provision of service, dreadful care do not go near them - AVOID AVOID AVOID - I failed to take heed and am stuck for a year with this awful company who really hope go bust -it is all they deserve.
Reviewer
MissVanjie
Location
Oadby
Date
24/04/2018
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Although the internet may be fast, the customer service isn’t up to par. I’ve had to wait 2 weeks for someone to simply come out and activate my master telephone socket, which is a 5 minute job. I’ve then had to spend over £30 on mobile data just so that I can stay connected until someone eventually comes and activates this socket. Nobody should have to wait 2 weeks for a simple switch to be flipped. Should be quicker than this since TalkTalk are a popular broadband service, pick it up TalkTalk.
Reviewer
Bolts Radio
Location
RUNCORN
Date
24/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Dreadful customer service, poor English speaking staff with really bad audio on calls. I have only been with them for 2 months & have had enough.
My router has died & today & am awaiting a replacement.
I also today received a letter telling me as they cannot send me my e bill to my e mail address they will start sending me the bill in the post @ £2 a go extra. I called & after explaining 3 times the issue & a long wait they said their billing dept is unable to send the e bills to (WAIT FOR THIS) the TALKTALK e mail address supplied by them & to get another provider to supply my e mail service.
I had from day one asked them why I was not getting the said & they did S*D ALL.
I was warned but I did not listen & went with them. I thought no company could get worse than FUEL Broadband but WOW these are.
AVOID like the plague. The current TV as states they are the No 1 provider by one of the leading web comparison sites!
Well TALKTALK have really shown that the COMPARISON SITE mentioned in the advert is total CRAP & is not to be trusted with ANY product they endorse.
PLEASE DON'T BE TAKEN FOR A RIDE, AVOID.
Reviewer
Jim
Location
Leicester
Date
23/04/2018
Comments:
Biggest mistake ever was to go for this crappy provider. It's taken them 4 months to get my broadband running at a speed of 4.5 mbps in an area where the average speed is 47.6mbps, and insist that this is acceptable. Then this absolute prick of a manager named Joel calls me and tries to pull the wool over my eyes with a load of bs and he really, really pissed me off. I'm considering paying the £140.00 early termination just to get the hell out of this nightmare company my daughter signed me up for. Whatever you do, do NOT even think about Talk Talk, the worst ever provider on the planet.
Reviewer
Jenielle Monteque
Location
Hackney
Date
23/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Beware of them!!!!! They will deceive you by letting you think you are paying a certain price and then after setting up you are told a different price, but most importantly if you decide to leave them , you will be faced with a bill that pull out of thin air... they did this to me after disconnecting in August 2017 they told in April 2018 that I disconnected in February 2018 and I wasn’t even in the country, but shows you how they are liars and thieves !!!
Reviewer
Graham
Location
West yorkshire
Date
23/04/2018
Comments:
Talk talking is RUBBISH. Broadband is SLOW and I need to reset the router every couple of days. The you view box is just as bad. I get failed recordings quite a lot and it resets itself halfway through a programme which ruins the entertainment. The telephone service Is pretty good BUT on the whole TALK TALKING is RUBBISH I only stay with them because we have another 18 months of contract to go. I cannot WAIT to go to a BETTER supplier.
Reviewer
Jade
Location
Brighton
Date
23/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ABSOLUTELY TERRIBLE! over 2 hours on the phone, 4 different operators and most of the time on hold. I ONLY WANTED TO CANCEL THE RUBBISH CONNECTION! they wouldn’t have it, told different things with each operator! WASTE OF MONEY, RUDE!!!*** do not go with them!
Reviewer
Jenny fenu
Location
kendal
Date
23/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I m disperate i waiting from 20 day my refund ,i can't work and i need my money.Talk talk customer service She has always lied to me..Connection bad .We are poor and you are disonest to us
Reviewer
Harvey
Location
Chorley
Date
22/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Lousy service. Can't download anything. 3hrs with tech dept last Wed nothing changed. 3hrs with same dept on Thurs nothing changed, said they would escalate it and send out engineer. Fri heard nothing so rang them, nothing about engineer or escalation. They said they would do some more checks and they booked me in for a call back today/Sunday between 4pm/6pm.its 6.30pm now still heard nothing. Never dealt with anyone so incompetent should not be allowed to run a so called company. Avoid like the plague.
Reviewer
SEA
Location
Cambridge
Date
21/04/2018
Comments:
This is a terrible network. Never try getting it because even after an hour of trying to trouble shoot, nothing was possible with their tech support. Please don't go for this crap.
Reviewer
gareth greig
Location
Chesham
Date
20/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dont bother, poor broadband that is unreliable and very slow. they "upgraded" to to faster. and that isnt much better. its cheap ill give them that, but unfortunately it is obvious why. i have a one year contract which will be cancelled the day it ends and i will choose someone else.
Reviewer
Anon
Location
London
Date
20/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service. Slowest broadband ever, even dial up was faster than this lot. On and off connection a regular thing.
Customer services promised many times to solve the issue, liars.
Warning people do not waste your money on this.
Reviewer
Faith Greening
Location
Wakefield
Date
19/04/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Although TalkTalk is much cheaper than the other providers, it gets very annoying when my speed is as low as 4Mbps and highest speed is around 11 Mbps, but more often than not, it is down to the 4-6Mpbs.My connection also dips in and out daily.
Reviewer
Dom.
Location
High Wycombe
Date
19/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A very poor service, looses my emails, I have to forward holiday docs etc onto my wife as suddenly pages of emails disappear with docs on. They send my friends emails to me to the trash bin and send the odd few emails through to my Webmail site.
Customer service can vary, sometimes in the past it has been good. Tonight I spent 1 hour with one agent to get nothing done and about 30 minutes with another also getting nothing done. All just trying to get my password changed which guess what they were unable to do.
Reviewer
Charley
Location
Kettering
Date
18/04/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AT ALL COST! WORST BROADBAND CONSUMER EVER!!!!!!!
When I first got with talktalk it was good but after about 3 months then when I started having loads of problems such as no internet connection and slow speed. The customer service team are so useless and very rude. I was put on hold for a hour and transferred to 4 different people before getting the answers I actually needed even then they weren’t the most helpful of answers. I am now with Sky and I couldn’t be happier
Reviewer
anon
Location
london
Date
17/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid this company at all costs. It's expensive, the internet doesn't even work properly - all they want is take money from you
Reviewer
Xinli
Location
London
Date
16/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID TALK TALK is my advice. This company is not trustworthy, they lie to customers. After one year’s unstable internet connection, I cancelled the service with them when I moved to my new house. They called me afterwards to try to keep me with them with the offer of fibre internet in the new house with a lower price. So I accepted the offer. I called them after I moved since I haven’t got back from them with new package detail. The shocking thing was that the customer service checked the note with my account that it shows talk talk called me to say that there was no fibre internet in my new place and I agreed to use the basic internet service. THIS IS RIDICULOUS! I’ve never received this phone call and I’ve never agreed to switch to basic internet. Such a lier!!!! I only accepted the offer because they promised me with fibre internet. Another shocking thing is that the customer service checked that my new address that there’s no fibre internet available!!!! So this company can lie whatever they want to trick the customers!!! Ridiculous company.
Reviewer
Char
Location
London
Date
16/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give 0 stars I would. It takes 6 hours to download 100MB and my PS4 takes a whole day when an update comes through. Dont waste your time with this, trust me. The worst internet company Ive ever been with. Cheers talk talk!
Reviewer
S boyle
Location
Edinburgh
Date
16/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This was honestly the worst experience I've ever had with an internet provider - avoid at all costs.
I signed up for fibre, turns out there isn't actually any fibre in my area but they let me pay for it anyway. When I called ask if the internet could be fixed, I spent an hour on the phone only to be told that nothing could be done and they would escalate the issue. I phoned back a few days later (as I had heard nothing), and was told that actually no one escalated anything. Spent another hour on the phone, eventually got so angry I asked to cancel it. They told me no problem, everything was cancelled, all good. I didn't hear anything after that for a few days, so I called back again, and lo and behold, nothing had been cancelled. What had actually been done was they had "escalated my issue", which meant I couldn't actually cancel my services. This was bringing me dangerously close to the cooling off period being over, and so I was furious. I asked to lodge a complaint and speak to a manager, which didn't help anything - if anything, some of the lower down call centre staff were more helpful than the managers. It seems like everything they are doing is to try and keep me on contract until my cooling off period is over. I honestly have never had such terribly inefficient customer service or internet service in my life. Avoid at all costs.
Reviewer
alan
Location
bideford
Date
16/04/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
slow wifi,wifi box stops,freezes,have to switch off and turn on again.contract runs out soon ,never using talk talk again.awfull costomer service.
Reviewer
durutti
Location
Banbury
Date
16/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Avoid them! or if you have sign with them do it because they are the absolute cheapest.
Customer service non existent.
They promise 10-12-14Mbs on a 17Mbs connection and you do not even see 5.
And most important.
They have cheating associates like AWIN promising vouchers etc in order to sign that at the end you never get.
Reviewer
Anthony
Location
Mid Somerset
Date
14/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
TalkTalk were never much cop when I was with them as a customer but since I left them they have plumbed the depths of non-customer service.
My marriage broke up FOUR YEARS AGO come September. I left the home we shared, and transferred the bills to my former partner, so she could continue to enjoy the services they were providing. Generally they were efficient in transferring their client accounts to the new householder. Not so TalkTalk. I completed a form authorising the transfer of the account and sent it to one of their data centres, in Southampton. Clearly as soon as they received the form that should have been the end of the matter. I was no longer the householder and the new householder would be paying the bills. However this is TalkTalk. Fifteen months ago I returned to the same home, now without my former partner. Letter after letter from TalkTalk with demands for money I did not owe because I had gone through the correct procedure to transfer the service. Also hours on the phone waiting to talk to a call centre based outside the UK, with operators whose spoken English generally ranged from the poor to the abysmal. Now I have a letter from some gobsh*te outfit who announce they have purchased the account which no longer exists, because I signed a form to transfer it. I have not referred the matter to the service ombudsman. Gobsh*te outfit have been sent a letter informing them of this, with a clear instruction that I will not deal with them except as instructed by the ombudsman or a solicitor. Avoid this company at all costs because if something goes wrong you will have endless hassle for years to come.
Reviewer
Holly
Location
Salford
Date
14/04/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Poor. I mean it usually always works, but the speed is tragic. Don't use it for much and only two of us live here. Not connected to anything except my phone to write this review at the moment and it took so long to load the browser on my phone I was once again almost resorting to using my phone data... which is a far quicker alternative most of the time. Often buffering on things like Netflix or YouTube. I rang the customer service to ask my direct debit date be changed and they set it to the incorrect date. So when I rang back to change this, again, I was told it couldn't be done for 3 months and I was stuck with that date for the time being. Not the end of the world but it was their mistake so I felt it should be rectified. Customer service staff are almost robotic on the phone. Just overall a really poor service, can't wait until my contract ends in Nov. Would much rather pay more for a better overall service. Also the second time I called about my DD date, they accidentally unmuted my call from their side and I could clear hear a conversation two staff were having about me. Nothing inappropriate said, but still unprofessional.
Reviewer
Alida
Location
Harkstead
Date
14/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give a zero star i would. This company is absolutely useless. I have had 10 months of no stable internet connection, they trying to charge me £65 plus VAT for a technician charge, yet the problem is still ongoing. Run if you can, you better off paying more. The customer service is rubbish, you can't understand them and they just don't care they getting their pay why should they care.
Reviewer
CHEUK
Location
Newcastle upon Tyne
Date
14/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away from this company.
Transferred my landline to another company without my consent after contract ends even I was paing full price for the month,
However, sky, the another company, denied they have taken over the landline. Three hours spent with talktalk and manager level said the only option is to take a new line and engineer to set up in 12 days.
So no internet in the meantime.
Stay away from this company unless you want to speak to someone in extremely poor English for hours.
I am moving soon so can’t be bothered to set up a new line. I will never use talk talk again
Reviewer
Dean
Location
Manchester
Date
14/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Such a let down! Once you have a problem there is no-one to help, customer service sounds helpful but they never contact you back. I've had no internet for 6 weeks!
Reviewer
kevin
Location
glasgow
Date
13/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
easily the worse broadband company in regards to customer service. i am now on month 4 of them trying to fix an issue and each time i speak with them i am wasting hours upon hours of my time and energy
they say the same thing over and over and never call back when they say they will or they call back and hang up quickly so it shows they called but they dont stay on the line to discuss anything
horrible
Reviewer
Nick
Location
Crewe
Date
13/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
had problems with the speed should be 35mb but usually 8mb but the biggest problem is the connection keeps dropping out which has been an on going problem since august 2017 - April 2018 and they still cannot sort it out to a point where it's not worth connecting, engineers been out several times but nothing is done. Just had another go on the phone to them for 70 minutes when they have said they will call back within 3 days, absolutely unacceptable, never go with them.
Reviewer
Tony
Location
READING
Date
13/04/2018
Comments:
I have been with TalkTalk for years and they've been OK - not good, but OK. Download speed is now down to less then 0.2mbps; line checked and is fine so engineer booked but couldn't be arsed to turn up. They're now blaming Openreach. I have spent 5 hours plus on the phone to them over the last 72 hours and no resolution in sight.
I shall be moving as soon as I can. I would strongly suggest that you use any supplier other than TalkTalk; their service claims verge on the fraudulent. Trading Standards should take their case on.
Reviewer
Sarah
Location
Staffordshire
Date
13/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT DO IT......do not go anywhere near this company, by the time you get through you get a very polite person that apologises and then does nothing.
Half the time they do not log your call, secondly they keep you on hold and thirdly they make promises they cannot keep.
Appalling customer service appalling broadband speeds .....apparently fibre to be honest dial up was faster.
I was told it was my devices, ok so my iPhone works perfectly well until I get home. Treated me like I’m some sort of idiot, even a fool could work that one out.
They’re useless half of the staff you can chatting and laughing in the background.
I will never ever go to this company again, I’ve wasted hours of my life calling them them going through speed checks, updating the router telling me I’ve enough internet speed and other sites tell me it’s very very slow and yet it’s still my devices, being passed from person to person to be disconnected.
I would not even go to this company if I was desperate.
Reviewer
Sue
Location
Bridgend
Date
13/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I left a perfectly good company in order to get "a better deal" This was by far the worst decision I have made in a long time! It went live on December 29th and every day that followed was horrendous. The internet kept dipping in and out possibly 30 times a day. They sent 3 separate engineers out to "CHECK" as their customer service kept saying. They must check everything all over again. In fact one of the engineers actually told me that Talk Talk had the worst equipment. It is in fact rubbish! I also had a second router and that was actually worst than the first one! It caused a huge argument between myself and my husband as I was the one that changed over to them. The TV would freeze also, and the pause and rewind did not work either. In the last month of me being with them, I was up over my head in anger and frustration of the lack of service they promised, they asked me to give them 28 days to "Sort it out" (Again) (Then I could leave without a breakage fee! Every phone call to them was at least 30-45 minutes long. So when they rang me and left a message for me to contact them again, I totally ignored it. I received a letter saying I owed £366.66p as I was breaking my contract! I was absolutely mad over this so rang them, it took 40 mins to get off the phone to them. They said they understood and that it was an oversight!!! I have now changed to another provider and couldn't be happier. PLEASE DO NOT GO WITH TALK TALK. You will be wasting your time and money and also your Sanity!
Reviewer
Jason
Location
Stockton on tees
Date
12/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs!!! Been with talk talk a while always had problems since the start internet always dropping but this past month has been the worst ever.... no internet access since the 13th of March it is now the 12th of April engineer sent out he couldn’t fix it so I’ve cancelled my contract phoned up several times since the 13th March and all customer services do is ‘please bare with me while I run some tests okay’ NO it’s not okay stop reading from your script the past 30 tests done every time I phoned up didn’t fix my internet so why do they think another test would!!!! Sent two new routers out as I was told mine had a fault still no internet after two new boxes and an engineer attending saying my internet wasn’t activated at the exchange phoned talk talk apparently everything at the exchange is fine so I’ve just requested to cancel as you can free of charge if your internet isn’t fixed within 28 days from the day you open a complaint.... I don’t know how they dare put on tv award winning broadband.... it’s not award winning at all you have to actually receive an internet connection for it to be award winning.... avoid talk talk at all costs absolute rubbish service provider who fill you full of crap.......
Reviewer
Phoebe
Location
Kent
Date
12/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DONT GO WITH TALKTALK I have been a customer for several years ( not especially a happy one) after trying to cancel my account 3 times after still being charged I cancelled my direct debit and now have come back from travelling to debt collection letters. They can see I called them in July when I first cancelled but the notes on the system dont say that which makes it my fault not their employees who just didnt bother doing what I had asked. They just pass you around when you ask for help and things go in circles. I have several friends who have had similiar issues. I paid the amount owed just to get rid of them. Never again, I hope they go under. If they have any decent reviews they are most likey fake.
Reviewer
G
Location
P
Date
12/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful speed, redtricts service as shoots up when you phone and drops again when end call! Overcharges by sneaking extra products onto your bill without informing you and refuses to give refunds! Do not use, as bad as bt and sky. Virgin much better!
Reviewer
Marek
Location
Prestonpans
Date
11/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Uhh,I am very happy, that I've left this horrible company. Problems with internet occured every day. Promised speed of 76Mbs was just a fantasy! Service went down at least twice a day, just when you were watching a football game or an interesting movie. I've contacted so called customer service in Delhi or in Manilla and never got a solution. Hours spent on chat or telephone. What I've got was a maximum of 16Mbs, when I was ready to go to bed 1am to 5am - nightmare! Those liares and scammers told me, that I am having an issue with my FTC and CTH line problems, and were ready to send me a guy to solve my problems. I said no, and changed my provider to BT. What a change! Speed went up to 51 download and 10 MBs upload on that day. Now, I am a month after switch and speeds keep the same value, so where are the problems with line? In their imagination!!! Never again, TalkTalk is rubbish in all aspects.
Reviewer
John Ewens
Location
GUILDFORD
Date
10/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pathetic in all regards .
2 appointments kept out of 4.
Broadband speeds pathetic , after man y hours talking to customer services we were getting 0.2 instead of '' up to 17 '' . I could go on ..... 9 hours on the phone ..... no service ....no refund ... even took an extra monthly payment so that they could refund me, what a mug . Just cannot be bothered anymore , and that is what they count on . Avoid like the plague .
Reviewer
Ryan
Location
Midlands
Date
10/04/2018
Comments:
Absolutely by far the worst experience of my life with any company..too much to list..I might as well ring my grandma than talk to customer services, clueless and I had to repeat the faults every week for 4 months & still didn't get rectified
Reviewer
Holbeach
Location
Holbeach
Date
10/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
When it works it is good but when it goes down it went down for nearly a week. Try ringing customer services you cannot get through!
Reviewer
Dan
Location
Crewe
Date
10/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible, had the worst overall service in years and an unbelievable slow connection only comparable to the connection I had in the early 2000s and customer service is very very poor, to an extent I didn't believe a company could push, Talk Talk even called me multiple times believing I was a different customer, I made them aware every single time but seems like I had to file a complaint in order to no longer receive them calls, fortunately enough I've terminated my contract within the 2 weeks time!
Reviewer
John smith
Location
England
Date
09/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute disgusting service terrible customer service also never actually deal with your issues just send you around in circles for days on end. Have you waiting hours to speak to managers after refusing to put you through to them also apparently don’t have supervision in there philapean call centres so god knows about data protection over there as when asked every single employer I spoke too they had no knowledge of what rules and codes call centre should be following also lie and give you fake promises I have been waiting over three weeks just for my internet to go live. Anybody who has had a problem ask them for a access to information and take your complaint with the ombudsman as they will deal with your issue and hope fully shut places down like this as this is no where close to a professional service
Reviewer
Henry
Location
Folkestone
Date
08/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don’t know where to start with this internet review, this is HONESTLY THE WORST INTERENT you could possibly buy, this internet stresses you out more than work/school and it gets to the point where it isn’t funny anymore, I play on the Xbox one with my mates and they all feel so bad for me because of the internet I have, right now I am using my 3G on my phone to give this review as the talktalk internet I have can’t load up google on my phone, the average download speed of decent internet is around 30mb - 50mb a second, my internet on average gives me 0.5mb-10mb a second. THIS IS NOT A JOKE! Please do not go with this internet. McDonald’s WiFi is probably more efficient than my internet. I’m not sure what the customer service is like as I haven’t spoken to anybody about my internet yet, however looking at other reviews it seems to be quite bad, so please to save yourself from crying your self to sleep stay away from this internet.
Reviewer
Ashley
Location
Rochdale
Date
08/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could have gave this company a lower score I really would have gave them no stars, they don’t even deserve them, I joined the company 3 weeks (sadly I failed to look at reviews before hand) I had 20 days to cancel before I could no longer leave without charges. Day 22 all my services were cut off, I work from home and require internet to work, they couldn’t get an engineer out to fix the problem for 2 weeks, I went round in circles and none of the phones could provide me with a response within a reasonable time limit THEN they cancelled my appointment and schedular me a new day, I officially had no service for longer then I did
Reviewer
Becky
Location
London
Date
07/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could score lower I would. I have been with talk talk for a year. Internet isn't great. Cuts out every so often. Signal on the tv cuts out every so often. Not all devices connect to the Wi-Fi. As for billing. If you receive your bill by email you get 6 days notice to pay your bill. Every where else gives you 14 days. Last 3 months with talk talk have been a nightmare. Not taking payment so having to pay manually. So they decided I should receive my bill through post. Never arrived. So I wasn't able to pay it. So they cut me off. Refusing to reinstall my serviced untill I paid. Wich I reminded them if you don't send a bill I can't pay. How ever absolutely disgusted with their service. And the way I was being spoken too. I rang another provider to join them. And within half an hour I received a final bill over £180 from talk talk. But can't make sure I receive my monthly bills. They say it's because I,m leaving before the end of the contract. My contracted ended last month. But I have seen on other posts that talk talk only do 24 month contracts wich l was not advised off at the time of signing up. I don't doubt they will do everything in their power to obtain the disconnection fee for a service they had all ready disconnected before I went else where. Seriously do not go with talk talk. They might be better for the bank Ballance. But if you want a good service and an even better customer service then talk talk are the wrong company for that.
Reviewer
Charlotte
Location
Westcliff-on-Sea
Date
07/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please please please dont go with talk talk. I switched to them because my landline was originally theirs and they were the only company who were able to carry my number to a new address when I moved. I had "complete failure" for the 1st 2 months. Which meant I had no landline and no internet. Every time I phoned I was told to wait 48hrs to see if their updates had worked. I ended up with 3 BT engineers at my home who finally managed to liase with talk talk and get it sorted. They sent me 3 routers of which I only received 1. And charged me for the rest which I had to claim back. My call divert (which I use to receive important landline calls when I'm out of the house) has just "turned itself off". Ive spent hours on the phone for the last 2 days trying to have it turned back on which isn't working. Ive now been told to wait a further 5 days without landline to "see if it will start working". My online account hasn't worked since the start so I can't make changes or use the online features. And to top it off my faster broadband, now working, is slow and keeps pausing. On the plus, their staff are lovely. Shame their services don't work.
Reviewer
SH
Location
Sheffield
Date
06/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only joined them 3 weeks ago and all I can say is regret. The max speed of their fibre optic is 27 MB. There are times I have had no broadband, for hours in fact. Very disrupting. I will definitely not continue with them.
Reviewer
Connor
Location
Derbyshire
Date
06/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful, if you have more than one device connected then signal dies off quicker than flies
Reviewer
Sabia
Location
Bradford
Date
06/04/2018
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
My overall experience with talktalk was pretty good at the start. was with them for 3 years before i decided to change as fibre broadband wasnt available so i switched to virgin. i was discussion the transfer with customer services and they chose not to provide me with the date i was asking for and instead bombarding me with misleading explanations that it was all okay. They was trying to charge me a whole month for 2 days of usage due to a billing date rule. They was not helping me even though i still at the time remained a talktalk customer. I was planning on returning after a year but i am now quite reluctant.
Reviewer
J wright
Location
Somerset
Date
06/04/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have been a talk talk customer for over 10 years and the decline in service is huge . I decided to switch providers and was basically insulted so I will never be back .Service buffers for a past time although we are paying for so call superfibre.
It is 0250 so not a lot of people on line and my service has crashed now you know why I have switched.
Reviewer
Andrew Johnstone
Location
Carlisle
Date
05/04/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
We have just moved house and wanted to cut loose sky can't get fibre in our new street talk talk were lowest price by far for standard or as they call it faster broadband.
Our package with line rental and unlimited UK landline and mobile calls is £26 a month.
Ordered 10 days ago before we moved did it all online got a order confirmation in minutes next day I had a go live date and our new landline number 3 days ago our router arrived.
Got an e mail at 3 am yesterday saying the line was live ,I work nights so got home opened the router box followed the clear simple instructions took 3 or 4 minutes.
Switched it all on tested phone line all ok took 2 or 3 minutes of flashing lights and the broadband was on as well.
Our speed is up to 10 mb guaranteed minimum 4 mb I did 5 speed tests during the day and average us just over 7 mb that's what we got from sky we don't stream or game etc so it's fine for us.
Feel sorry for the folk with the horror stories but touch wood so far it's fine for us.
Reviewer
Luke Shaw
Location
Wakefield
Date
05/04/2018
Comments:
Absolutely diabolical service, do not use talk talk, you get what you pay for with broadband and these guys are terrible, Iv been with them a year of a 24month contract, tried to escape but can't without paying £150, always had slow speeds on broadband and router they send is terrible, wps doesn't work on it, I asked for this swapping in the first month, they sent an engineer who came out and said "theres nothing wrong with your internet", no joke? I didn't even ring for this I rang for the wps button issue, to fix this would be a new router, I gave up after this and lived without my printer for a year, Contacted them last month to cancel thinking I was in 12months, turns out its 24month so rather than cancel I thought il upgrade to fibre see if that's a bit more reliable and see if I get a better router, took the deal on £30 something per month, told router would arrive in 5-7 working days its been like 12 and its not here so I rang today on my activation day to chase it up, I was told "we decided not to send one as its the same router you already have" that's rubbish as my friend has fibre and its a different router, if I'm paying for a service I want the latest piece of kit with it, regardless of that or specifically said I need the router as this one doesn't work, in the end managed to get one sent, should be here before the 13th a full month after I picked up the phone and upgraded to fibre. On top of this todays activation day and the broadband has been switched off but the fibre hasn't, so I'm now stuck with no Internet, I rang once again told them I have no connection to which theyve said they'll send an engineer out in 24-72hours, so I could be up to three days with no internet, kids are off school, wife doesn't drive and we have no other form of watching telly that doesn't require an Internet connection. I will most certainly be seeking compensation from talk talk and speaking to the financial ombudsman if I get no response, shockingly awful service and they just don't seem to care in the slightest.
Reviewer
Clare
Location
North Devon
Date
05/04/2018
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I have had such shocking service from TalkTalk, it’s not even funny. The internet didn’t work to begin with and it took them a long time to get an engineer out. Then we’ve had a problem with our tv and it’s been months of arranging an engineer, said engineer not being able to get here because of the snow, rearranging and him never turning up (even though he said he couldn’t gain access to the building but there were no knocks at the door and with two people in the house waiting for his arrival!), then rearranging and AGAIN him not turning up, only to discover they hadn’t actually booked him in when they said they had. All of these situations have weeks and weeks in between, and now it’s been months without the issue being resolved.
I’ve actually cancelled my contract and decided it’s worth paying the money to get rid of this atrocious service. It’s been a waste of 4 months, especially having people wait in for hours at a time for an engineer who never turns up.
Reviewer
Christopher
Location
North Wales
Date
04/04/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Shocking you phone and (not to sound racist)get put through to someone who can barely speak English and there "chat help" runs you round in circles do not use talk talk
Reviewer
Luke Hodgkinson
Location
Nottingham
Date
04/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
What can I say... TalkTalk have to be THE WORST provider I have ever used... Let me just tell you about one small thing. THE INTERNET GOES OFF EVERY TIME IT RAINS. And for someone like me who games online and works primarily using cloud saves it's a god damn nightmare. Ontop of that I called them up about it and they said they not sending someone out as they don't see a problem with the line... Well yeah it's not RAINING. So they want me to pay to have someone sent out to fix a service I am already paying for. Do yourself a favor and avoid these awful people at all costs!
Reviewer
Eden
Location
CROYDON
Date
04/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give a lower score I would. We have actually been with TalkTalk for over 10 years and just watched the service steadily decline. It would be easier to tell you when I have had internet over the last 6 months as opposed to when I have not. When I do finally get internet it is extraordinarily slow and incapable of actually opening up a single web page. As a long standing customer I phoned customer services to discuss my concerns. When they did eventually answer the phone and stop having up on me, I found the customer service rep to be unknowledgeable and exceptionally rude and confrontational. As I have experienced this on more than one occasion, I insisted on speaking to a manager and was cut off. When I called back, they hung up. Unfortunately, I must agree with the other poor reviews and I will be leaving Talktalk next week.
Reviewer
Mahmuda
Location
London
Date
04/04/2018
Comments:
I am not gonna give even one star to these ratings. The talktalk customer service literally 'SUCKS'!
I Switched to to TalkTalk and I was told I would have gone live on the 27th. Guess what happened? On the 27th nothing happened. And I get this text where they tell us there is a delay with my order and have to hear from thembla bla bla. Alright. Can happen. I wait 2 days and call them because I seriously need the connection to get my work done. And the lady who's supposed to helping me tell me that there's something wrong with cables and stuff and I have to wait 48 hours for the engineer to come and change it. 48 hours and 2 days more (that makes it 4 days) I call them and they tell me the same thing over again. Why set a go live day when you can't keep up to that.
Reviewer
Mahmuda
Location
London
Date
04/04/2018
Comments:
I am not gonna give even one star to these ratings. The talktalk customer service literally 'SUCKS'!
I Switched to to TalkTalk and I was told I would have gone live on the 27th. Guess what happened? On the 27th nothing happened. And I get this text where they tell us there is a delay with my order and have to hear from thembla bla bla. Alright. Can happen. I wait 2 days and call them because I seriously need the connection to get my work done. And the lady who's supposed to helping me tell me that there's something wrong with cables and stuff and I have to wait 48 hours for the engineer to come and change it. 48 hours and 2 days more (that makes it 4 days) I call them and they tell me the same thing over again. Why set a go live day when you can't keep up to that.
Reviewer
Ste
Location
Lincoln
Date
03/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unbelievable
I'm not sure whether my experience is representative of this company as a whole, but any good company cares about its customers and my only experience with them has been a very bad one.
I went with TalkTalk for my broadband. Royal Mail did not deliver my router on time citing that my address was inaccessible. My address is not inaccessible and I was in all day. They did not call me or leave a card. So I was none the wiser until I called up TalkTalk 3 days later on the day my internet was supposed to go live. The plot thickens...
After finding out that the router had been dropped off at the nearest RM customer service point, I had to drive 10 miles there and back and take the best part of an hour out of my day off retrieving it. The lady at the RM CSP was very good. She informed me that the delivery driver should have at least notified her CSP that they had 'failed' to make the delivery.
So I've got my router, set it up but there is no internet service. I called TalkTalk and the agent I spoke to assured me that the internet would go live at 7:30pm. Suffice to say it didn't. I called again and they went through some diagnostics with me to ensure that I had installed the router properly and still no service.
The agent then proceeded to try to book an engineer to come out for me but when he was trying to book the next quickest appointment, which wasn't for another 3 days itself, he was apologetic in that he couldn't book an engineer visit until another 4 days after that.
The point is, when I was making the purchase online I was required to enter my postcode in order to establish whether there was an existing line and whether or not and engineer would have to come out when the router had arrived in order to install a new one. Their online system determined that essentially I shouldn't have a problem accessing the service at my specific postcode.
What I'm unimpressed with is the way in which a number of their agents have been forced to deal with the situation. I have spoken to several via their online chat as well as over the phone. The first lady I spoke to gave me the wrong advice according to the first gentleman that I spoke to.
The second to last agent I spoke to told me that he would have to put me through to another department in order to cancel my contract. When he put me through the line was dead. So I had to call back and the same guy then cancelled it for me - so why bother keeping me on hold and putting me through to another department anyway?
Today, I have spoken to an online agent because I have received a letter stating that I will be billed £150 within the next ten days for a service that TalkTalk have been unable to provide me with to start with. I asked the agent many times whether I would be charged this amount and they kept dodging the question by answering another question, saying that I will not be charged a 'contract breakage' fee. This is after the last agent I spoke to assured me that I wouldn't be charged given that it was within the 20 day cooling off period.
I then asked him whether this was a separate fee to the 'final bill' of £150 and he said that the £150 was 'most probably' the contract breakage fee. I pressed him again explaining that I needed a definitive yes or no and he simply reiterated the above.
Ultimately I have been forced to ask my bank to prevent the payment from coming out of my account. It has prevented me from using the internet properly for the best part of another two weeks while I wait for another provider
I also just spoke to two different agents the first of which ignored me
Reviewer
Benjamin
Location
Stoke-on-Trent
Date
02/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
At first the connection speed was pretty good, sitting at 30Mb/s quite comfortably...as of today it is running at 3Mb/s...get your act together and fix your broadband services!
NOTE: I am on Fibre not a copper connection.
Reviewer
HA
Location
UK Somerset
Date
02/04/2018
Ratings
Satisfaction
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I cannot even give 1 star for customer services... the initial offer was made and not honoured - which took over 3 months of murderously detailed and repeated phone calls, some lasting 3 hours, to sort out...I refused to let them get away with it. This happened TWICE - when I moved house. Never, ever again will I be so stupid to engage with TalkTalk. You have been warned.
Reviewer
Mark
Location
London
Date
01/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute liability. We have a fibre optic package with TalkTalk and I cannot watch a youtube video without it buffering EVERY 5 SECONDS. Customer service is also terrible - waited nearly a month for our WiFi to work.
I repeat - DO NOT SWITCH TO TALKTALK. You are honestly better off going with BT, Virgin or Sky. Absolute disgrace
Reviewer
Ste
Location
Lincoln
Date
01/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm not sure whether my experience is representative of this company as a whole, but any good company cares about its customers and my only experience with them has been a very bad one.
I went with TalkTalk for my broadband. Royal Mail did not deliver my router on time citing that my address was inaccessible. My address is not inaccessible and I was in all day. They did not call me or leave a card. So I was none the wiser until I called up TalkTalk 3 days later on the day my internet was supposed to go live. The plot thickens...
After finding out that the router had been dropped off at the nearest RM customer service point, I had to drive 10 miles there and back and take the best part of an hour out of my day off retrieving it. The lady at the RM CSP was very good. She informed me that the delivery driver should have at least notified her CSP that they had 'failed' to make the delivery.
So I've got my router, set it up but there is no internet service. I called TalkTalk and the agent I spoke to assured me that the internet would go live at 7:30pm. Suffice to say it didn't. I called again and they went through some diagnostics with me to ensure that I had installed the router properly and still no service.
The agent then proceeded to try to book an engineer to come out for me but when he was trying to book the next quickest appointment, which wasn't for another 3 days itself, he was apologetic in that he couldn't book an engineer visit until another 4 days after that.
The point is, when I was making the purchase online I was required to enter my postcode in order to establish whether there was an existing line and whether or not and engineer would have to come out when the router had arrived in order to install a new one. Their online system determined that essentially I shouldn't have a problem accessing the service at my specific postcode.
What I'm unimpressed with is the way in which a number of their agents have been forced to deal with the situation. I have spoken to several via their online chat as well as over the phone. The first lady I spoke to gave me the wrong advice according to the first gentleman that I spoke to.
The second to last agent I spoke to told me that he would have to put me through to another department in order to cancel my contract. When he put me through the line was dead. So I had to call back and the same guy then cancelled it for me - so why bother keeping me on hold and putting me through to another department anyway?
Today, I have spoken to an online agent because I have received a letter stating that I will be billed £150 within the next ten days for a service that TalkTalk have been unable to provide me with to start with. I asked the agent many times whether I would be charged this amount and they kept dodging the question by answering another question, saying that I will not be charged a 'contract breakage' fee. This is after the last agent I spoke to assured me that I wouldn't be charged given that it was within the 20 day cooling off period.
I then asked him whether this was a separate fee to the 'final bill' of £150 and he said that the £150 was 'most probably' the contract breakage fee. I pressed him again explaining that I needed a definitive yes or no and he simply reiterated the above.
Ultimately I have been forced to ask my bank to prevent the payment from coming out of my account. It has prevented me from using the internet properly for the best part of another two weeks while I wait for another provider
Reviewer
don
Location
york
Date
01/04/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
only switched to Talktalk from advice given to me from staff at PCworld/currys after purchasing new laptop. was given ‘advice’ by sales staff who stated my new laptop would work better with talktalk ..
shouldve stayed with Sky as i had never experienced any network or connection issues.. talktalk does not work during peak times.. ie mon-fri 4pm-6pm and saturday around 2pm. im still within 14 days of joining- so i will be cancelling within next couple days.
Reviewer
Denise ugalde
Location
London
Date
31/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I’d prefer not to even give this company 1 star. I despair of the appalling broadband connection and subsequent customer service. I cancelled in January and keep receiving emails that I owe £64 for missing an engineer call out. Part of the reason I wanted to leave talktalk was due to the engineer arriving on the wrong day on one occasion, and the wrong time on another, and the broadband problem was never resolved. The dispute is ongoing after several hours of wasting time and breath on customer service calls.
Reviewer
Jose
Location
Nottingham
Date
30/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Stay away. Unreliable service and nonexistent customer service. They don’t act on any issue but simply neglect it while calling their action as monitoring. Escalating the issue to manager doesn’t make any difference.
Reviewer
Ray
Location
BIRMINGHAM
Date
30/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking broadband service. Every 2 minutes disconnect. Speed is ridiculously slow and disconnect ,disconnect,disconnect and again disconnect. I can say for sure talktalk alongside Vodafone are the worst broadband service provoders in the UK. One worse than the other one. Trust me it will give you a heart attack over your 12 months contract period,if you decide to go with either of these shambolic companies. STAY AWAY FROM TALKTALK AND VODAFONE.
Reviewer
Talktalkis
Location
Date
30/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Most rubbishest WiFi out of all the Broadband providers never go for talk talk highly not reccomended
Reviewer
Kevin Harper
Location
Glastonbury
Date
30/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was with TalkTalk for less than ten hours,two engineers and then they said it would work.
Absolute rubbish,they had no clue at at all.
My sister could not connect to my router.
Cancelled next day.
They sent me a letter to say they were sending me the final bill..
They want me to pay for no broadband at all.
They will not get any money from me.
Please don’t bother.customer service is a joke.
Reviewer
Bob
Location
Stockton-On-Tees
Date
30/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
The worst company I have ever had the misfortune of dealing with! I'm on the phone for at least 50 mins every time I need to speak to them, "Let me put you on hold while my system loads!' They must use an old Zx Spectrum! The customer service staff have no idea what the last member of staff discussed with you and so you are forever going over the same thing! They booked an engineer, phoned to confirm, told me I'd be charged and then didn't turn up. I then spoke to customer services, who made me check that the router was turned on, booked another engineer (who did turn up) to be told that the router was switched on but the internet isn't working. Another engineer was then booked as the first engineer said he needed to log the fault (telling me that it might be him coming back anyway). Spoke to a manager who offered me as compensation the same price that I was already paying!! He then booked another engineer and guess what...he never turned up and when I phoned to ask why, another agent told me that it wasn't booked in the first place!!! So...I have finally manage to cancel! I will never use them again.
Reviewer
Sedef
Location
London
Date
30/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Super slow connection. Very bad customer service
I used to use sky previously and I was very happy with that. One day I went to Carphone Warehouse for an issue with my mobile. The guy there asked my broadband and i said sky then he said it's too expensive, I should switch to talktak. Unfortunately I believed him cancelled sky and bought talktalk on that day
The box arrived in two weeks. After it arrived I realised that it was so slow and called them to cancel my contact.
The guy on the phone said it's impossible to cancel because I had only 2 weeks to cancel. But they delivered the broadband in 2 weeks. So, if you are not happy with their company, they don't give you any chance to escape
Also the guy on the phone was very bad in English and almost impossible to understand his weird Indian accent
At the moment there is no Internet connection again and I have to write this review by my mobile connection.
I strongly don't recommend this company. Very poor service, not reliable either honest
Reviewer
paulanvee
Location
rochdale
Date
30/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolute modern day robin hoods. worse internet providers in the uk. reported a fault. slow internet and could't use the phone. told they would do line checks ten mins past we cant find any faults was the answer. they booked openreach who found a fault but we still cant break 0.6 mbps download speed. upload is 0.00 and data delay is 32.0 ms this according to the Federal Communications Commission
considered inadequate by the FCC.as of 30 Jan 2015. my pre broadband was faster then this so called broadband i have now.
so anyone thinking of talktalk forget it you will have nothing but trouble. and pay for the privilege.
avoid at all cost
Reviewer
ruth mawson
Location
northampton
Date
29/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had talk talk some years ago. Got behind on payments. They sent me a bill with x amount owed, so rang up to pay. The amount quoted was more than the one on the bill. Couldnt get anywhere. Told them i will pay the bill when i get proof of the correct amount. Never heard anything. Next a letter from a debt collection agency, different amount again. Rang them and told them what had happened. They said they would look into it.A few weeks later got a letter saying. That as Talk talk couldnt agree on a figure the debt would be written off.
Reviewer
Turner
Location
Morecambe
Date
29/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Engineer who visited was fine and tried his best to help. Service centre in Manilla truly awful.Problem remains unresolved.
Not recommended!
Reviewer
Richy
Location
Gwent
Date
28/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SHOCKING COMPANY TO DEAL WITH. Stay away from talk talk if you are thinking of joining. Customer service are no help, YES you will be calling customer service very often if you do join because the company / boardband / fibre service is nothing but useless
Reviewer
Nigel
Location
Lincoln
Date
28/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm not sure whether my experience is representative of this company as a whole, but any good company cares about its customers and my only experience with them has been a very bad one.
I went with TalkTalk for my broadband. Royal Mail did not deliver my router on time citing that my address was inaccessible. My address is not inaccessible and I was in all day. They did not call me or leave a card. So I was none the wiser until I called up TalkTalk 3 days later on the day my internet was supposed to go live. The plot thickens...
After finding out that the router had been dropped off at the nearest RM customer service point, I had to drive 10 miles there and back and take the best part of an hour out of my day off retrieving it. The lady at the RM CSP was very good. She informed me that the delivery driver should have at least notified her CSP that they had 'failed' to make the delivery.
So I've got my router, set it up but there is no internet service. I called TalkTalk and the agent I spoke to assured me that the internet would go live at 7:30pm. Suffice to say it didn't. I called again and they went through some diagnostics with me to ensure that I had installed the router properly and still no service.
The agent then proceeded to try to book an engineer to come out for me but when he was trying to book the next quickest appointment, which wasn't for another 3 days itself, he was apologetic in that he couldn't book an engineer visit until another 4 days after that.
The point is, when I was making the purchase online I was required to enter my postcode in order to establish whether there was an existing line and whether or not and engineer would have to come out when the router had arrived in order to install a new one. Their online system determined that essentially I shouldn't have a problem accessing the service at my specific postcode.
What I'm unimpressed with is the way in which a number of their agents have been forced to deal with the situation. I have spoken to several via their online chat as well as over the phone. The first lady I spoke to gave me the wrong advice according to the first gentleman that I spoke to.
The second to last agent I spoke to told me that he would have to put me through to another department in order to cancel my contract. When he put me through the line was dead. So I had to call back and the same guy then cancelled it for me - so why bother keeping me on hold and putting me through to another department anyway?
Today, I have spoken to an online agent because I have received a letter stating that I will be billed £150 within the next ten days for a service that TalkTalk have been unable to provide me with to start with. I asked the agent many times whether I would be charged this amount and they kept dodging the question by answering another question, saying that I will not be charged a 'contract breakage' fee. This is after the last agent I spoke to assured me that I wouldn't be charged given that it was within the 20 day cooling off period.
I then asked him whether this was a separate fee to the 'final bill' of £150 and he said that the £150 was 'most probably' the contract breakage fee. I pressed him again explaining that I needed a definitive yes or no and he simply reiterated the above.
Ultimately I have been forced to ask my bank to prevent the payment from coming out of my account. It has prevented me from using the internet properly for the best part of another two weeks while I wait for another provider. Maybe I am the unreasonable one in which case I will retract this diatribe. Emotions aside though, having almost forgotten about it, I think their customer service leaves a lot to be desired.
Reviewer
Mase
Location
Newport
Date
28/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
if you got 3 hours to spare every few days to phone customer service with the problems from this company then go ahead and sign up with them. But please believe me you'll be crying once you have signed up with the Talk Talk company, Total lies / problems from this provider is yet the worst of all, Regards hope this can help others to ** AVOID **
Reviewer
Irina
Location
Southampton
Date
28/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband ever...everyone is fooled to get it because it is cheap,i regret it so much for choosing them,have no internet for almost a month,ridiculous customer service,wasted 1 hr over the phone for nothing,the guys from call centre keep asking same questions 10 times and can not speak the language properly,DO NOT RECOMMEND TO ANYONE,could have had internet over easter with another provider but its too late to book it now...had already one engineer and he did not fix the problem...now have to wait another 2 weeks for another engineer...this is ridiculous!!!!!!!!!!!
+they charged us for this month for nothing....
DON'T EVER THINK TO GET IT!!!
Reviewer
Ted
Location
North wales
Date
28/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wow This got to be the slowest / troublesome broadband company ever. Customer service will not help, IF IF IF you like calling Talktalk customer service up every other day with faults etc then move over to this company.. But today I'm ending my contract with them.
Reviewer
Raz
Location
South east UK
Date
28/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
PLEASE PLEASE PLEASE!! Stay from this company, They are the worst of the worst honestly.. They have made me ill from issues with this Talktalk company over the last last 2 years.. TAKE THIS AS A WARNING!!
Reviewer
Stephanie
Location
Birmingham
Date
28/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is disgraceful!! Charges higher then expected. Send bills that aren't yours and then sell debts which are fabricated to debt companies to try and bully you into paying when you have proof that it isn't your debt!! Steer clear of this company. They are complete fraudsters!!!
Reviewer
Qesar
Location
Sheffield
Date
27/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet in the UK in my opinion. I do NOT recommend talk talk to anyone! It’ll be your biggest regret! Can’t wait till my contract ends with these!
Reviewer
Frustrated Janette
Location
United Kingdom
Date
27/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I hate this service and I feel I have to stay with these people for many months to come.
Worst internet service provider in the world or the galaxy. I have to repeat myself to someone every time and I am getting sick of it. The customer service is RUBBISH. Unprofessional and Disgraceful.
Reviewer
William
Location
Chesterfield
Date
27/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with then 3 days, spent over 2 1/2 hours on phone, several reasons, first very poor speed 1.3 mbps, second as could not access online account, spent 1 1/2 hours and still could not improve connection, said they will call me in 72 hours to see if improved, rest of time to fix online account which they could not do, and when ask to put me through to cancellation could not do that either.
PLEASE DO NOT WASTE YOUR TIME, THE WORST CUSTOMER SERVICE I HAVE EVER COME ACROSS
Reviewer
Adam
Location
Glasgow
Date
27/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wouldn't normally leave a review but the service i'm getting is absolutely dreadful. My signal constantly comes and goes and customer service is of no help/ don't even listen to you. I have had several calls to them regarding the broken service with no results. I will definitely not be using talk talk again.
Reviewer
Mark
Location
Attlebridge
Date
27/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
absolute terrible service and even worse customer service I ended up Paying just to get out of the contract early as it was so shocking
Reviewer
Laura
Location
Portsmouth
Date
27/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I asked for the account to be put on hold for a couple of months whilst i stayed with a friend as i have had to move out of my rented accommodation, i have been told there is nothing that they can do and that i need to continue paying or cancel the line. My issue is that i will need broadband in my new place and i wanted to take talktalk with me but they don't provide an option to help me. instead they sent a cancellation letter for £89. i have spoken to 3 different people who all have said that there is no process to help me. i either cancel or continue paying the full amount for a service i can't access or use. i even offered to extend my contract to include these two months, or pay a reduced amount. the computer said no and it seems the customer service team don't have the power to make an informed decision.
Reviewer
Tim
Location
Smith
Date
27/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Without a doubt the worst ISP in the UK, perhaps even in the world. Internet practically disappears on weekends, as they massively reduce average service during peak times. I go most of the week without internet, or with extremely slow internet. I have NEVER had a higher download speed than 1Mbps, and when running a speedtest I'm told my internet speed compares globally to the average internet speed in Sub-Saharan Africa. Great job, TalkTalk, I hope you go out of business or at least get a grip on your dated infrastructure, maybe employ some actual helpful customer service, and get your act together! Would advise anyone to avoid it like the plague. *Rant over*
Reviewer
Hazel Cowie
Location
Bo'ness
Date
26/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I only warn others not to use this company. They are utterly hopeless and read and type from scripts instead of actually dealing with complaints. I had both broadband and mobile and am STILL trying to leave after 3 months. It's unbearable.
Reviewer
Kovy
Location
Grays
Date
26/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have the same oppinion like this person "Have had a problem with their router and connection. Talk Talk does not work smoothly, consistently or professionally as a broadband, even worse as a service.
Their service is appalling, it is beyond a farce, with every phone call that I have made since the beginning of January, I end up like John Cleese in Fawlty Towers having a fit. The frustration of rude arrogant service is unfair on its customers who pay a monthly amount, you then have no access to talktalk themselves ever again.
You only have a connection to the Phillipines who speak to you from a script at high speed with appalling level of English, they do not waiver from the script and if asked to speak clearly and slow down, continue the high speed script. They talk talk too much and do not listen to a word you have to say. For me this insulting service has gone on for too long and will leave this company." You pay for 80mb you will have 50mb MAXIMUM!!! When you call them they will tell you to run the speedtest in the morning with all devices turned off :))) what is this?
Reviewer
Peter Hall
Location
Cambridgeshire
Date
26/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Called to inform on moving house, asked to cancel but instead they convinced me to upgrade to Fibre and move to new property. The order to upgrade put through on wrong house, and passed between 8-10 agents to solve it. Internet cut our (their internet) and cut off from phone 3 time. Nearly 2 hours to get back to the place I started from. So angry with them, they don't have a clue or care. Will be moving away from them ASAP, they are cheap for a reason.
Reviewer
Fed up Jane
Location
Dorset
Date
25/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have had a problem with their router and connection. Talk Talk does not work smoothly, consistently or professionally as a broadband, even worse as a service.
Their service is appalling, it is beyond a farce, with every phone call that I have made since the beginning of January, I end up like John Cleese in Fawlty Towers having a fit. The frustration of rude arrogant service is unfair on its customers who pay a monthly amount, you then have no access to talktalk themselves ever again.
You only have a connection to the Phillipines who speak to you from a script at high speed with appalling level of English, they do not waiver from the script and if asked to speak clearly and slow down, continue the high speed script. They talk talk too much and do not listen to a word you have to say. For me this insulting service has gone on for too long and will leave this company.
Reviewer
Moammad Alam
Location
Maidstone
Date
25/03/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
So far very happy with talktalk fibre broadband.
Reviewer
caz
Location
hudds
Date
23/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting service rude patronising abhorrent staff who do not listen. 2 hrs of my life on a Friday wasted on the phone. I advise everyone avoid talktalk. Customer service 0
Reviewer
Gary
Location
Sangary
Date
23/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Such a nightmare with unprofessional and rude staff to deal with. They have no knowledge and just will wind up and make you frustrated.
Reviewer
CAROLINE MORROW
Location
EDINBURGH
Date
23/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED.
PLEASE AVOID AT ALL COSTS.
HONESTLY YOU WOULD BE BETTER WITHOUT ANY BROADBAND/INTERNET/PHONE AND NOT GO THROUGH ALL THE STRESS! ALL THEY WANT IS YOUR MONEY. YOU CANT GET THROUGH ON THE PHONE WHEN YOU NEED, AND WHEN YOU EVENTUALLY DO YOU HAVE TO WAIT UNTIL THEY BRING UP YOUR DETAILS DURING WHICH TIME YOU ARE PUT ON HOLD AGAIN. YOU WILL SPEND HOURS TRYING TO COMMUNICATE WITH THESE USELESS FOLK WHO EITHER DONT WANT TO UNDERSTAND YOUR PROBLEM OR ARE UNABLE TO UNDERSTAND IT AND IN THE END YOU WILL MAKE NO PROGRESS.I AM CURRENTLY CANCELLING ALL CONTRACTS WITH THEM AND WOULD ADVISE YOU NOT TO DEAL WITH THEM. WE CUSTOMERS DESERVE A MUCH BETTER SERVICE AND NOT DEAL WITH SUCH INCOMPETANCE.
Reviewer
Queenie
Location
Leicester
Date
23/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT SUBSCRIBE!!! a broadband company that takes close to 5 minutes on their system to even bring up a customer's details should just say it all about how slow, and ridiculously incompetent this whole sham is. I want to give it 0 stars! I am so furious, the whole company is a joke. how they are still in business I DO NOT KNOW! customer service is abhorrent, even the flipping manager does not know what he is talking about. all I hear is 'I understand' 'I'm so sorry about that' ' your case will be escalated'..in fact, they already wasted an hour of my life, I'm not going to spend any more of my time reviewing this crap.
Reviewer
Antonio
Location
London
Date
23/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NOT RELIABLE, TIME WASTING
just lose your money time and give you big headache. for first installation they send an “engineer” to check if you just connect the wires, that’s it. And you have no service until next engineer to attend in few weeks, then you will probably have service “if you are really lucky” on top of that “the engineer “ is not showing. Imagine minimum 3 times stayed at home waiting not working not earning money, paying for car prak...in total you lose 3 times of what you pay them in a year contact! Don’t risk it. You are the biggest loser
Reviewer
Michael kirtley
Location
London
Date
22/03/2018
Comments:
Absolutely the worst product I have ever had the privilege of using. The customer support and tech are so useless. I wish i could give zero stars however not possible. I would recommend d you run, run far away from this company. Before signing up stick a needle into each eye and then ask yourself could you live with this pain daily as that what it feels like dealing with them.
Reviewer
Jignesh
Location
London
Date
22/03/2018
Comments:
Worst customer service ever ever ever received.....
Will cancel the contract for sure
Reviewer
Adam
Location
Redditch
Date
22/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signal strength too low to use. Many, many calls to resolve and been put on hold or passed around for over an hour each time without resolving issue. Engineers unable to fix. Asked to close account due to paying for a service that doesn't work and told to pay over £200. Eventually told we can leave without any further issues or payment, only to then receive final demands for more money. They then tell you you must have had a service up until it was cancelled, after all the many hours spent previously trying to resolve. They are appalling, and safe to say, the worst company by far we have ever dealt with!!!
Reviewer
Surgeon
Location
United Kingdom
Date
22/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible!! Please stay away.
I have tried Talk Talk Broadband (the 'fast' fibre optic option) at two separate locations in the United Kingdom. The speed is terrible, it cuts off regularly, the routers are unreliable and forget about simple browsing at peak times 6-9pm weekdays - they drop your speed to 0.5mb/s when you pay for 30+mb/s. Forget about their customer service trying to help you! Plus a lot of call scammers from India target TalkTalk customers.
I have been with PlusNet for a year now and I cannot recoomend them more. A world of difference between talktalk's third world internet and PlusNet's broadband (fast, reliable, speed never drops)
Reviewer
Abimbola omopariola
Location
ROMFORD
Date
22/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is the worst telecommunication provider in uk. Their staffs are liars. When you have issues they will lie to you and keep you on phone forever . Their broad band is very poor, unreliable and disappointing.
Reviewer
Tasleem
Location
Date
21/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband you could possibly get, unprofessional unorganised customer service no basic manners and etiquettes on how to talk to customers. Management are a disgrace and are utterly confused themselves regarding talktalk policies and rules. Staff do not even speak fluent English so is very difficult to communicate especially when they are sat on the other side of the world
Reviewer
Natalie Evans
Location
Surrey
Date
20/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ABSOLUTELY TERRIBLE CUSTOMER SERVICE!!!
Line was supposed to go active on the 19th - didn't work, spent over 6 hours via text message asking me ridiculous questions! Then tried to phone, on the phone for a long time, guy was patronising, implied I must have set it up wrong, wanted me to unscrew panels in the sockets, told me I must have put it in wrong socket! Transferred to someone else, went through whole thing again, after 27 minutes asked why she couldn't call me back - arranged a call for half hour later, never happened! Phoned back twice the next day, same questions, same tests running on the line blah blah! Then they booked an engineer for a weeks time - no internet means I lose money in work - asked to look she a complainer by, was told a manager would call me back if n 5 days time, I said that's not good and all I got was 'I apologise for that'. Phoned back to cancel, even that was traumatic, told I had to phone again the next day as they had all gone home, they can't email other departments apparently or get someone from the customer team to call me! Wouldn't cancel so I said as you record your calls, take this as confirmation of me cancelling and I'm instructing bank to refuse all payments!!! She said that wouldn't work and I would still need to speak to someone, rude lady!!!!! Never want to deal with them again!!! Dread to think how much this has cost me in calls and incredibly stressful!!!!
Reviewer
Lorna Wood
Location
Cornwall
Date
20/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Well seems that speaking to talktalk customer services directly to resolve things is pointless. They can provide only generic "we are sorry" and "some one will fix it one day" responses. Can't even take my available days to book an enegineer visit for a likely fault they identified with the master socket 5 days ago.
But this is just the lastest fobbing off and absolutely shoddely service.
Its been 7 weeks since the internet failed after 2 days of service. 6 weeks since talktalk advised they had requested Open Reach track the fault and fix. Since then they have provided no updates untill I called them. Each time they have provides an entirely inconsistant response on what was wrong. At times referring to an exchange issue and engineers are working on it, when there is no one at the exchange. For a while it was an underground fibre fault, which was fixed or ongoing depending on who at talktalk I spoke to.
The lastest answers have become "I'll escalate your complaint"," someone is working on it".
When I push for more specific information, like what has been ruled out and currently being check, there is no answer.
When I ask to give dates I'm at home for an engineer to look at the identified (by them) possible master socket fault they won't discuss it or make arrangements! The lastest wait for talktalk to just get round to booking an engineer has been 5 days and counting. I'm still awaiting a complaints managers call back. In the past 7 weeks I've had one, and they had no idea what was going on and achieved nothing!
The customer services staff were completely unaware there was an ombusman that oversaw complaints about such woeful service. Thankfully I can get the contact details myself.
The advisors have taken to now referring me to call Open Reach myself directly and giving me BT's number! I even spoke to BT on the telephone number provided just to make sure I was being lied to and misinformed.
I have explain several times to talktalk staff that they are my contracted service provider and have taken responsibility for dealing with hardwire failures via open reach. They are unable to grasp I can't speak to open reach directly as they are contracted to talktalk not me. That it is talktalk responsibility to manage the process so any problems are resolved in a timely manner. To keep me updated on progress instead of just fobbing me off with empty responses that thank me for being so patients.
As it stands, based on the misleading information I have from them, it looks like the master house socket needs replacing. If so they just need to book an engineer to visit. They appear however completely unable to do this!
So sadily its time to write to the ombusman about their conduct and lack of service provision. Look up the CEO personal email and drop them a line.
Thankfully I have all afternoon to do this, as I had put the time aside to resolve the problem though a few planned actions on their part. seems they can't do any of that, just respone with hollow words on the telephone or via the live chat.
Feel free to twitter this and facebook share.
Actually please do and share including your own comments. Perhaps then talktalk might actually take some meaningful action to fix things!
I imagine I'm not the only one finding such problems. Perhaps we should all seek resolution and compensation together?
So far I've paid for two months of service never recieved and have no access to any of my paid for internet service such as "Netflix". Then there is all the mobile data bundles burned to keep in tocuh with work and having to walk 3 miles to the local starbucks for laptop broadband.
#TalkTalkFailure
#TalkTalkFobbingOff
#TalkTalkInaction
#TalkTalkLiesToCustomer
#TalkTalkTerribleService
TalkTalk: Hi John, we can get this escalated for you. If you can DM me with your account details and contact info we can arrange for this to be escalated. Vicky
Jonn Wood: Please understand, Talktalk have already used the word "Escalate" when preceding to not achieve any progress resolving this matter over half a dozen times. exactly what does "Esculate" mean in this context? and who am I now escalated to speak to within the organisation?
I've started a chat with yourself as requested, but more than happy to air the wole matter and what you plan to do to remedy the 7 week internet outage here.
Particularly as that chat seems to not be progressing with a reply from yourself!
TalkTalk: I would be escalating this to our CEO office, John. Vicky
Jonn Wood: So when should I expect any action to resolve the problem, or just arrange an engineer visit that was promised 5 days ago?
Just confirming what has been ruked out, remedied, and left to check would be a step in the right direction
Perhaps you would like to know when I'm at home so we can plan an engineer to call about the likely master socket problem your tech support identified 5 days ago?
These are not big steps, just proactive ones aimed at resolving the problem. To date I have simply been thanked for being patient and given hollow generic promises that have not actualised into any effective action.
Should I close the live messager chat? as I'm not recieveing any responses from yourselves now?
Would you like me to get the CISAS adjudication process started?
TalkTalk: If you can DM your details I'll arrange for this to be escalated. You will then be contacted within 24 hours. Vicky
Jonn Wood: I already have. You requested my telephone number to locate my account and then asked a security question. I'm still waiting on a response. Are you saying I will recieved one in the next 24 hours?
I also note that you have deleted my post about this matter on you Facebook Page.
I appreciate it makes uncomfortable reading, but unfortunately this is what has transpired. It is my personal experience of how a fault that needed fixing has been dealt with, or from my perspective hasn't.
Reviewer
Nicholas
Location
Portsmouth
Date
20/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I mistakenly was reassured by talk talk that if I signed up for a further contract the speed increase to fibre would be so much better and my reliability would improve. I had read bad reviews about other companies and felt it was worth a go. Since my renew my speed which should be 33mbs but minimum of 21 have not been greater than 10 and often down to 256kb!! I have tried to speak with their call centre but clearly never listen and purely go through a list. I was the line for 80 minutes and the operative was unable to tell me of any tests done on my line ( all of which were done last week aswell ) I would avoid Talk Talk like the plague - they offer a dreadful service and it is not possible to rely on their broadband. The call centre staff obviously are dealing with several people at the same time and have no recollection of any info I shared with them. AVOID AVOID AVOID!!!
Reviewer
Hazel jones
Location
N.ireland
Date
20/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
TalkTalk are rubbish thence call centre is in India and they are like robots can’t diverse from what they are reading if their d,d,is declined they charge £12.50 each time they try and ask for the payment but they don’t email to inform you about this and if it declined twice they sneakily add it to the bill that has been declined and then next month they add another £12.50 to next month d.d. instead they should have added it on to bill with the problem but then then if they did this customers would be up in arms about their charges for declined d,d,’s so they are not satisfied with your monthly money they take but will take be quick to add on money on when they penalise you it’s a pity their broad band was as quick and their customers service as well terrible company don’t sign up with them
Reviewer
Youssef
Location
Street, Somerset
Date
20/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TALKTALK is full of ****, don't you ever place an order with them. So a week ago I placed an order with them for a fibre optic broadband, I received a confirmation email and all looked good. Then next day they cancelled and they said they don't support fibre optic in y area, they asked me to place a new order, so I spoke to some one and tried to place a new order and he said they do support fibre optic at my area so I placed the order again and now the installation date has been moved forward! then next day again the same thing happens they cancelled my order for the same reason (they don't support fibre optic at my area, which they said twice that they do when I was placing my order). Spoke to them again and they asked me to place a normal broadband which I did again, and after three days of my order they cancelled my THIRD order again stating that the TV failed (thjs time they found another reason) and they asking me to place a new order. I mean seriously if they can't even take an order how this guys going to setup my broadband.
Reviewer
Josh Lawton
Location
Kingston Surrey
Date
20/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk ultra fast broadband that I paid extra for couldn’t run three devices at the same time at home ... USELESS
Reviewer
Ali Kahraman
Location
London
Date
19/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I used to be a talk talk customer. It was all ok at the first place. I had the download speed of 36 when I first got the deal and after some time it dropped down as low as 1-9. I made several phone calls but nothing had been done or sorted. This went on about 7-8 months and I decided to change my provider. I switched to sky and I m now paying 3 times more than I used to pay to talk talk, but I m now very happy with the connection and all of the other services. Not only this, I still keep receiving bills from talktalk despite I left them about 3 months ago because I have been told that I don’t have to do anything because my new provider was going to do everything on my behalf. I receive mails with my bills inside(bills of something that I haven’t even been able to use) and I can’t even reply to those mails as it doesn’t allow me to do so. You can’t even talk or connect anyone if u want to cancel something but instead if u want to buy or upgrade , they are very prompt to answer and talk to you.
I don’t even understand why this company is called TalkTalk, when they can’t even talk to anyone. Funny and ridiculous.
People, you better pay a bit more and get no hassle. Stay away from this TalkTalk ****.
Reviewer
David
Location
Scunthorpe
Date
19/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Tried to report a fault, could not talk to anyone, but had to communicate via text! I suggested what the fault was, having experienced a similar problem a few years ago. But they would not accept this. After 7 hours - yes 7 hours! they agreed to send an engineer, You can imagine my relief? Well then they told me it would take over a week for one to come! Tried to tell me what charges they might make, if my system was net set up correctly. I have never done anything to the system until they asked me to try this and that. I am not a telephone engineer, what's that all about! They asked the same questions several times, by the end of this I was ready to explode! Shall I renew my contract with them - well I am seriously considering not doing so. By the way I had to pay for the texts, they have agreed that I will receive a rebate for the loss of service, well when I see it I will believe it! Especially if it takes 7 hours to convince them I am owed a rebate. Have always been happy with talktalk but not now.
Reviewer
william
Location
congleton
Date
19/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely diabolical service. internet was meant to be set up a month ago but still nothing. Completely useless customer service, will never have anything to do with this joke of a company ever again.
Reviewer
Garyp
Location
Derbyshire
Date
18/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I keep receiving letters from TalkTalk saying they are unable to send me the email notification of my bill and will have to charge me £2 to send me a paper bill. The problem is I am receiving the email ok. When I call customer services they dont understand and i spend over an hour trying to get them to understand. I would give it no stars but it wont let you.
Reviewer
Amy
Location
Blackpool
Date
18/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE TALKTALK! Absolutely terrible from the start. Complained as soon as I joined talktalk about my broadband connection and speed, they told me I need to wait 4 weeks for it to work properly, by this point the 28 day cancellation period was over so I got stuck with the same poor connection about 8/9 months now. Customer service is terrible and I can’t understand what is being said as no one is English. Anyway they told me I had an old box so sent me a new one, by that time I had no internet at all. My NEW box doesn’t work, they told me I needed an engineer which would take about a week. They called me once to arrange this and have made effort to contact me again. Still without internet, it’s been 4 days now. Talktalk don’t care as long as they are taking my money. I tried to get out my contract as I haven’t ever received the service I was sold, told me I’d have to pay £235. Absolute joke! Still no help from talktalk.... and still no internet.....
Reviewer
Franko
Location
Camden Town
Date
18/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DREADFUL SERVICE
you are going lose your money time and give you big headache. for first installation they send an “engineer” to check if you just connect the wires, that’s it. And you have no service until next engineer to attend in few weeks, then you will probably have service “if you are really lucky” on top of that “the engineer “ is not showing. Imagine minimum 3 times stayed at home waiting not working not earning money, paying for car prak...in total you lose 3 times of what you pay them in a year contact! Don’t risk it. You are the biggest loser
Reviewer
Antonio
Location
London
Date
17/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DREADFUL, UNRELIABLE
Don’t trust this business, just lose your money time and give you big headache. for first installation they send an “engineer” to check if you just connect the wires, that’s it. And you have no service until next engineer to attend in few weeks, then you will probably have service “if you are really lucky” on top of that “the engineer “ is not showing. Imagine minimum 3 times stayed at home waiting not working not earning money, paying for car prak...in total you lose 3 times of what you pay them in a year contact! Don’t risk it. You are the biggest loser
Reviewer
DanS
Location
Edinburgh
Date
17/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have ADSL broadband and no phone connected.
The download speed is extremely low,it is usable but to an extent.
If you have a problem you'll stay hours on the phone to just do the same procedure over and over despite of who you are talking with, being in Scotland and the weather affecting my service I end up paying for not much at all, the price may be low but compared to the service it's expensive.
TLDR; Low to non existent connection, support is awful and it's better to pay a bit more for a decent server than to pay any money for nothing.
Reviewer
Theodore
Location
Knutsford Cheshire UK
Date
16/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service dreadful, Charged £10 for call, Did not resolve anything.
When I left them they charged a final bill which did not get to me and then charged 4 times of that.
Broadband slow and unreliable, 17mbps advertised 0.2mbps actual speed
Not satisfied would avoid
Reviewer
Moizma
Location
Keighley
Date
16/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Giving only 1 star is a joke too, plz plz do not get talk talk. It’s rubbish the service is crap, moved the house and been 1 and. A half month still without an internet keep giving me dates and false promises for an engineer no one turns up
Have a lot to say but don’t want to use my words to this crapy talk talk
Reviewer
keith2016
Location
newcastle upon tyne
Date
16/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am a talktalk customer, and I have noticed a worrying surge in customers having difficulty with internet speeds, and no access to paid subscription channels caused by worrying slow internet speeds. I have spent the last 5 weeks trying to get my paid subscription and internet upto speed but no luck as yet. customer service is lacking the desire to help its customers. Like thousands of talktalk customers the service has gone terribly down hill. Alarm bells are beginning to sound out as what has gone wrong with talktalk. I am surprised the regulator has not stepped in to demand and explanation from talktalk as to why customers are experiencing poor broadband speeds and lack of customer support. When I read reviews on my talktalk community page its shocking to see what service talktalk are actually providing to its customers. Enough is enough and I would like to see the regulator step in and summon talktalk to explain its self
Reviewer
Felix
Location
Hjälten
Date
15/03/2018
Comments:
The internet in general in the uk is so so awful. I have been with this company around one year and 7 months, I never get a good internet, is the worst internet ever. I can not even open video in 360p in youtube. it's so Horrible. I do not recommend anyone to join with this company.
Reviewer
Bob
Location
Sussex
Date
15/03/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Ok I changed from BT infinity and halved my costs and gained unlimited Broadband, Switch over was painless and communication from talk talk was good. Its been 4 daysnow and all is fine Router is better than the BT one for WiFi so no problems for me and a great cost saving!
Reviewer
Antonio
Location
London
Date
15/03/2018
Comments:
BIG LIARS , CHITTERS
Don’t trust this business, just lose your money time and give you big headache. for first installation they send an “engineer” to check if you just connect the wires, that’s it. And you have no service until next engineer to attend in few weeks, then you will probably have service “if you are really lucky” on top of that “the engineer “ is not showing. Imagine minimum 3 times stayed at home waiting not working not earning money, paying for car prak...in total you lose 3 times of what you pay them in a year contact! Don’t risk it. You are the biggest loser
Reviewer
Marcel Jasenovec
Location
London
Date
15/03/2018
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Unless you have a PC with cable, do not use this this broadband. I fell for their marketing when they had "an offer: "Sign up before end of May and you will have an installation for free." Then they send you an email that you are eligible to set it up yourself... Once I demanded the engineer to come to house they refused to send one. Appalling customer service.
Now the WiFi. It's highly unreliable. It cuts off constantly and it struggles loading simple youtube videos even in 720p, not to mention higher resolution like 1080p or 4K. I decided for this broadband for their upload speed as it's the highest among all and reasonably cheap. But I am looking forward to change to someone else later. Virgin Media maybe although I hate them too since they throttle the speed.
Reviewer
Lynda Marshall
Location
Northampton
Date
15/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is non existent.The call centres are all over the world and the employees just read from their computer screens and dont listen to what you are saying.If you have a problem with your broadband be prepared to spend at least an hour on the phone and to be passed frpm pillar to post and fobbed off.Dont chance it !
Reviewer
Paul A
Location
Manchester
Date
15/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For the love of god and to keep your sanity. AVOID LIKE THE PLAGUE!
USE A PIGEON IT'D BE QUICKER AND EASIER TO UNDERSTAND!!!!!
Reviewer
Pete G
Location
South Chadderton
Date
15/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling download speeds. Even worse at peak times.
Unintelligible tech support, technicians try to help but are based in India and I've yet to talk to anyone I could understand.
Charged for BT Engineer.When faults have been intermittent. Could not and have not ever recommended Talk Talk. No option but to switch.
Reviewer
Sayek
Location
Essex
Date
14/03/2018
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I switched from sky and regretted it as kids would scream they have lost connection while online gaming.
It took many phone calls and now no more lost connection.
Once it's sorted I can't complain
I am getting steasy 31mb from the 38mb package
For the price of £22.50 you can't go wrong.
If the price was same price as rival company I would leave.
I would say their customer service is not great..most read from script but some are really good and helpful.
Reviewer
Stan
Location
Saffron Walden
Date
14/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It is the worst Internet provider. My connection is lost several times every evening, so playing online with my x box is a real nightmare. After calling them they always reassure me that there is not any problem at all. My opinion about their services is quite negative and I will not recommend Talk Talk to any of my friends.
Reviewer
Ed
Location
High Wycombe
Date
14/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Live in a house with 5 people. Landlord installed talk talk. It’s terrible. Even when I’m only here, it’s so slow. Pages don’t load or time out. Streaming films take for ever. I hate talk talk. You pay for what you get as the saying goes and if you want rubbish internet, get talk talk !
Reviewer
Farrah Baksh
Location
Luton
Date
14/03/2018
Ratings
Reliability
1.00 stars
Comments:
The worst company ever please don't get yourself caught up in a contract with these people they are absolutely incompetent each and everyone of them.
The service is so bad your left with no connection for days on end then get refferex to a third party open reach.
If just pay a little extra for that better service then chasing these annoying good for nothing people.
They jist like passing you around from agent to agent untill you eventually drain you out
Reviewer
BZC
Location
Date
14/03/2018
Comments:
Talk Talk?! More like No Talk. Their customer service is the worst thing in the entire technological world. I was promised a call back from an advisor within a few minutes because her computer was being slow. I waited 30 mins for a call back. Rand the helpline again; the second advisor dropped the call! The third advisor then treated my entire query like it was brand new and started asking me the same questions, to perform the same tests I had done ten times over! I then got so frustrated that I demanded to speak to the manager. Who turned out to be worse than the advisors! Her tone of voice/attitude/lack of professionalism/lack of empathy left a lot to be desired. She treated our case like she was the one doing us a favour! She then resorted to booking an engineers appointment. At which point I said “if this doesn’t fix the issue then I would like to cancel my contract” - to which she replied “so shall I cancel your engineers appointment then?”
TALK TALK customer service is SHOCKING.
Their WIFI is slow.
Their response time is slow.
Their communication skills are non existent.
They steal from you.
They talk to you like they’re the ones who are the aggrieved.
WASTE OF MONEY.
NEVER GO WITH TALK TALK
Finally got through to customer serviceis where I logged a complaint. And all I got was a “I’m really sorry this happened we will do our best to make sure it doesn’t happen again”.
Reviewer
BARRY HICKS
Location
SWANSEA
Date
14/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
dread full service. Tried charging for engineer even after he said to us it a was probably a fault on the external wires. A shame I can't give minus stars. Stay well clear!
Reviewer
Antonio
Location
London
Date
14/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DONT LOSE YOUR MONEY, DREADFUL, UNRELIABLE.
Don’t trust this business, just lose your money time and give you big headache. for first installation they send an “engineer” to check if you just connect the wires, that’s it. And you have no service for next engineer in few weeks, then you will probably have service “if you are really lucky” on top of that “the engineer “ is not showing. Imagine minimum 3 times stayed at home waiting not working not earning money, paying for car prak...in total you lose 3 times of what you pay them in a year contact! Don’t risk it. You are the biggest loser :((
Reviewer
Gillian Holmes
Location
Date
13/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most useless customer service I have ever experienced, they hang up on you without resolving anything or pass you from one person to another and you have to start all over again. Disgusted, at lest I can see from the reviews here I am far from alone.
Reviewer
Haider
Location
High wycombe
Date
13/03/2018
Ratings
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband provider with badest costumer service will never recommend anyone to go with them.they charge you engineer fees without letting you know even when its their fault.
Reviewer
stephen
Location
Aylesbury
Date
13/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utterly terrible customer service. Constantly being hung up on by customer services, they pretend they can’t hear me when I try and query when they are coming to install my line.
Do not do business with this company
Reviewer
Antonio
Location
Date
13/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t trust this business, just lose your money time and give you big headache. for first installation they send an “engineer” to check if you just connect the wires, that’s it. And you have no service for next engineer in few weeks, then you will probably have service “if you are really lucky” on top of that “the engineer “ is not showing. Imagine minimum 3 times stayed at home waiting not working not earning money, paying for car prak...in total you lose 3 times of what you pay them in a year contact! Don’t risk it. You are the biggest loser:(
Reviewer
Marilyn Bean
Location
Ripon Road
Date
13/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
appalling broadband speed and reliability speed at best is .07 unfortunately we live around 3 miles away from nearest exchange box and nextdoor my son is on the same postcode he is with Sky and that also is appalling . only 2 houses on this postcode . Would love Fast Fibre but being to far away from nearest box . Any advice would be helpful
Reviewer
William.clark
Location
Aberdeen
Date
13/03/2018
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slow and their home safe response time is rubbish.
Reviewer
Andelina Dirdova
Location
Sheffield
Date
12/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer services is not helpful in anyway and totally rubbish. She made it extremely difficult to communicate any information to her by asking the same questions again and again, often not responding at all or repeating utter nonsense back to me. It was clear she either had no idea what she was doing or that it was a trick to keep me on the line for as long as possible to eat up my credit! I was frustrated and furious as the phone call was going nowhere but around in circles which I knew would cost me a bomb. She didn't solve my simple problem whatsoever and in the end she hung up on me!! So rude, I could not believe it! NOT RECOMMENDING THIS NETWORK/
Reviewer
Dorothy bosley
Location
Manchester
Date
12/03/2018
Comments:
Aboustally disgusting broadband service I every revived router always going off customer service apallying
Reviewer
John Jones
Location
North Wales
Date
12/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cannot give zero stars-unfortunately.
I have been using an aol domain email and now talk talk have decided that they cannot contact me using this and will charge me £2 a month for a paper bill.
This is despite the fact that I log into my account with this email and have done so for well over 10 years.
Customer service in other respects has also been dreadful over the years.
Only hope is the fact that my contract expires in a few months and I am then free to find another provider.
Reviewer
Frederick owuson
Location
Cheetnam chill
Date
12/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What I can say is Thief’s and robbers. They want money to be paid in time every month but my service is not working all the time. Whenever am calling them to make complain they will say that they gonna do some works on my broadband . Troubleshooting I had about 10 times - exchange broadband and their crappy engineer came to sort things out giving some ridiculous excuses of reasons that internet is not coming, he lefted my house saying that there is no gonna be an issue again . 3 days later my internet wasnt coming again, light on broadband was red and it wasnt Connecting to none of my devices. What i did? I called talk talk again !!! Explain situation , what I heard is ridiculous- saying only that they sorry and they gonna fix problem for us.. I said I don’t want to be with them anymore because I waisted too much money already for service I wasn’t even receiving. I told them that am not paying no cancellation fee because I already been making complain for far too long . They mentioned troubleshooting again - that they gonna do it again and I should wait 28 days. Data protection is horrible - in 2016 there was bill of £62 taken from my HSBC account saying talk talk limited / They said they never taken no money , manager said she will do investigation and call back - guess what / she never called back again. Am not paying no fee because service is horrible . I have taken the issue to my lawyer to maintain that for me because it’s been too much .
Reviewer
Jay
Location
Grantham
Date
12/03/2018
Comments:
Very slow broadband. Shocking customer service. Promised me a fixed price every month and guess what? My bill went higher and higher every month. Lost count how many hours i spent on the phone on hold or trying to understand them. Wouldn't go back if it were free. I'm now with sky and very happy.
Reviewer
Ryan
Location
Grantham
Date
11/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Couldn't wait to leave talk talk. Worst broadband connection and speed ever. Price fixing was a joke, my bill was higher every month. Customer service was shocking when you could understand them. Charging 50 pounds for a call out charge when i was told it would be free. I'm now with sky and very happy. Avoid talk talk at all costs...
Reviewer
Demi
Location
London
Date
11/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the WORST EVERY COMPNAY- they have no idea about customer service!!.. I have been with them over 10 years and for the past 3 years I wanted to cancel but they called me and said my contract has ended!. so i asked them to renew it.. but they have not and been charging been the full fee. everytime i had called i was told that i have a contract but just found out it wasnt. my bills were not any lower than £35!! - I spoke to 3 managers!! THE CUSTOMER SERVICE IS TERRIBLE !!
Reviewer
Michael
Location
Newcastle upon Tyne
Date
11/03/2018
Comments:
I have never negatively reviewed any service historically, however, with TalkTalk I'm more than happy to make an exception. TalkTalk are the most ludicrously poor service ever to come into existence since the dawn of time. I was enticed by their £18.95 per month broadband deal and decided to switch from Sky. They promised me a new landline number but failed to do this and I tried to resolve the issue with customer services and each person I spoke to told me I needed another department. I was passed on to another call centre worker a total of five times and finally placed on hold for a period of - well - indefinitely. I hung up and tried again. I finally managed to speak with someone who told me I had to cancel my subscription and sign up again before they could give me a new number.
This took fifty minutes (on a prime charge number) due to language barriers, and I turned into Basil Fawlty - "please try to understand me before one us dies!". I then looked at TalkTalk reviews and came across this page and read through the reviews which mirrored my experience with them. Because I decided to cancel the day after taking out the contract I was not charged, but it was a chore cancelling as I was put on hold several times and spoke with a very rude operator who told me "I can reduce £2 off your monthly bill if you stay with us". I said "no thank you just cancel it please". He said "so you went to all that hassle of sorting out the contract and you want to cancel!!".
Take heed - do not, I repeat, do not entertain TalkTalk. It was akin to being taken hostage by a troop of demented baboons, and you wonder if you will ever be released. I decided to stay with Sky who knocked a tenner off my monthly sub fee. Thank you Sky!
Reviewer
James
Location
Pontefract
Date
11/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Worst customer service ever, all based in the Philippines. Don't understand you or don't listen to you, lie to you and fob you off with excuses. AVOID AT ALL COSTS
Reviewer
BSeaton
Location
Bletchley
Date
10/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NEVER, EVER, USE THIS COMPANY!!! Bill is supposed to be £29 per month, paid bill yesterday only for service not to be restored, only to be told they were charging another £15 for late payment on last months bill. THIS HAPPENS EVERY MONTH!!! In the end was forced to pay £44 for SLOW, USELESS broadband. Was told had to speak to manager, then after 10 minutes on hold was told there were no managers, put on hold again FOR 35 MINUTES, only for call to be cut. Am being charged for paper billing yet have not seen a bill in TWO YEARS, customer service leaves A LOT to be desired. A few months ago was told had to pay £43 for 3 days service between when the old contract lapsed and the new one began, despite never being told about it. Avoid this company at all costs, total rip off merchants.
Reviewer
Barry Amor
Location
Newcastle u Lyme
Date
10/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Its appalling drops out regularly no fibre in the street and is as slow as a blind man on a bed of nails..awful. the fact we are 1/2 mile from the exchange makes it laughable.
Reviewer
Ronnie Potter
Location
Durham
Date
10/03/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Have been with Talktalk since returning to the UK to live after nearly 40 years in South Africa. Hence I have no other supplier I can compare them with. Customer service has always been good I have never had any reason to complain about them. We moved to fibre as soon as it was available in our area, up to 38mbps. Speeds were always in the range of 32 to 38 Mbps. Last black friday offers we renewed our contract (our old contract had expired long ago) and moved onto up to 76 Mbps. the best we ever got was 47 Mbps and this was only for a few days, and since then the speed has been around 30 Mbps. We have had constant visits from open reach, and TT engineers to no avail. In fact some of the engineers did nothing except talk. The last engineer was from openreach and took time to look at the set up and found a very bad connection where the line terminated in a joint box at the overhead line. The speed is now very stable at +- 40 Mbps. I won`t go into the technical reasons for the speed available but I have to accept what I was told as it sounds an honest answer to all my questions. He did explain this was the highest STABLE speed we could expect. I have not checked the speed at the master socket but it will be more than the 40 Mbps. Talk Talk have always been as helpful as they can and applied a discount for all the inconvenience we have had. £44 so this covered a month of "free use". This was offered without me asking for anything. All in all, Talk Talk have tried very hard to help and have always been help full and respectful even when I was sounding off.
Reviewer
Sham
Location
Bolton
Date
10/03/2018
Comments:
I am leaving them right now .
Worse overall satisfaction
Worse poor very poor customer services
Poor broadband speed
Poor broadband reliability
. They keep on transferring my call . And you can hear them laughing at you . When you telling them something they pretend that they listening . Because after all I said customer service girl name Jessica said yes I understand let me see your line . I said hold on a minute I asked you tansfer my call to manager.
Reviewer
Xen
Location
WESTON-SUPER-MARE
Date
09/03/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Speeds as low as 1.24mb/s on 'fast broadband'. Charged more than latest promotion rate for this service. Offered no discount on complaining unless I signed up to another contract. Tried to use their poor broadband speed to basically get me to upgrade to fibre. As if getting a poor service would make me want to pay for a more expensive one? Spent over an hour patiently explaining online but to no avail. If fibre is better I will do it via another ISP.
Reviewer
Luke
Location
Bradford
Date
09/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been waiting for weeks for Internet to arrive, finally got a date for the engineer from open reach to install our Internet today. My partner took half day off work (unpaid) in order to be at home for the engineer, waited 7 hours, no calls, email or text. no apology or response from either talk talk or open reach. complained to talk talk who said open reach had lack of resources. Where is the customer service and courteousness of both of talk talk and open reach. I strongly would not recommended this company.. Still waiting for it to be resolved.
Reviewer
Carl
Location
Manchester
Date
09/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
From start to finish I had nothing but trouble slow internet constantly would cut me off many times because they did not take money when I got paid instead tried taking it days prior and the customer service is horrific just lie to you and pass you on also many occasions sod just cut you off after being on hold for hours stay away from this provider !!!!!
Reviewer
Ben
Location
Cornwall
Date
09/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
We have had TalkTalk fibre line for almost 2 years. it has been the absolutely worst service I have EVER used. We have never had consistent connection speed. we've experienced repeated deterioration in service quality. Each time it gets addressed the problems come back within a few weeks. The customer services appear to be set up to actually prevent operatives from meeting customer needs and they never call back when promised. compensation offered is actually insulting (e.g. offered me £12 for 31 day interruption in service while informing me in same sentence that my monthly bill is £25 - WTFH!)
I can not wait to leave Talk Talk.
Reviewer
Oana Laura Madjarov
Location
London
Date
09/03/2018
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Never do the mistake to join Talk Talk. Never. The broadband speed is slow and the service and evesyrging they do is also slow. I have made a home move and been told that the estimated date of the move is 14th of March. I have asked if it is possible for the process to be shorter and when provided the address of my new home I have been told that there is a BTS stop line near the address and given estimated go live date 7th of March. On the 8th of March still didn’t have internet so called CS again which said they will escalade this and that the process takes 24/48 h. Today, I’ve receiced a text from them taking me back to 14th of March. Called the team which told me there is nothing they can do as it depends on the availability of their engineers and that they need to do some work before my services go live.
Absolute disappointment.
Reviewer
N Smith
Location
Nantwich Cheshire
Date
09/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Plenty of ways to describe it but the only polite way is totally rubbish. The speed is minimal, the reliability is awful to the point we know every night to within a 30 minute window its going to totally kick you out the system -- all WIFI and BBand gets cut off, customer service is awful and even though I had been on hold to get through for an eternity all they did was want to email me a user guide for how to log into the router and change the channel -- this hasn't helped. Previously with Sky who were far better and much more reliable and the only reason I changed was because I moved house, only a couple of streets and the new house was already with Talk Talk so it was live and just meant changing the name over. I wont be renewing.
Reviewer
W
Location
Darlington
Date
09/03/2018
Comments:
Terrible. Just terrible. Worst internet service i have ever experienced. Customer service department is from abroad and have no clue of british law or how things work here at all, quite obvious they are reading from a sheet of paper. Absolute joke of a company. Avoid at all costs!!!
Reviewer
steven paul
Location
greenock
Date
08/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID! AVOID! AVOID! hands down the worst customer service i have ever experienced. 6 weeks with no broadband! 6 weeks of frustrating calls! 6 weeks of repeating myself. 6 weeks of no action, no return calls, no repair, NOTHING!
All for want of a simple repair of a broken line between property and telegraph pole.
Reviewer
Sean
Location
Huddersfield
Date
08/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor WiFi, poor customer service.
Reviewer
Alexander
Location
east grinstead
Date
07/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I sincerely hope every single empolyee of Talk Talk vanishes into thin air, because this is what feels like you're talking to when you call up customer service for the 9000th time asking for help because the internet is even worse than Macdonalds Wifi. This has been absolute torture because I live with my family and they chose Talk Talk but I will changing providers finally the time has come to say goodbye to this godforsaken company that steals rips off everyone. Talk Talk I sincerely hope you go bankrupt you absolute scum.
Reviewer
rachelle
Location
leeds
Date
07/03/2018
Ratings
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
I shouldn't have left any star as talk talk didn't even have the capability to get us started on broadband an telephone line.. they had me waiting over a month for absaluty NOTHING. It took ski 2 weeks an 4 days. AVOID Talk TALK.. I didn't even get an apology. Rude an incapable company
Reviewer
Michael Keen
Location
Worthing
Date
07/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
I have been penalised for paying early! They refuse to lift the bar on the account despite payment received. They will not offer any compensation for loss of earnings and inconvenience. Customer Services is the worst I have encountered. Too many departments. I have spent many hours being passed from one to another with no resolution.
Reviewer
magicsteven1
Location
worthing
Date
07/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is the worst provider of Broadband. Customer service is abysmal. Nowhere near promised speeds. Never believe anything they say. Go nowhere near them.
Reviewer
George Rushton
Location
Maidenhead
Date
07/03/2018
Comments:
Due to a report from an Openreach technician who had to replace an external cable, I asked talktalk to investigate an error with their ADSL equipment at the exchange. They sent a brightspark engineer who did nothing except call his office who cleared my line. It increased my speed from 2M to 5M. I got charged £50.
Today again reported slow speed which was tested and cleared up to 6M Still have to pay the £50 even though the problem was not resolved. Waste of time talking to their Customer Relations team, they just repeat a mantra from a script. PAY. Am researching alternatives
Reviewer
Tom
Location
Hemel Hempstead
Date
07/03/2018
Comments:
If you want to get talktalk broadband make sure you agree the minimum guaranteed speed as you maximum speed because this is what it is gonna be. Horrible bufferbloat, connection is not balanced, so many ups and downs.. Even with a DD-WRT router perfectly setup it's difficult to keep smothness in the connection because of poor quality. Customer service are uselees, not qualified for anything better than follow steps and "speak" so, no any technical support at all, pretty useless.
Reviewer
Simona
Location
Aberdeen
Date
07/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cant even give them 1 star! AVOID if you can!!!! Speed is awful in the evenings. We have spent more then half of our contract time without connection after 11 pm. I Had made hundreds of calls, had been opening sockets daily as per their advise, had taken many days off for engineer visits. Friends are experiencing the same even after upgrading to fibre. I am with the new supplier now and without internet for the second day because TalkTalk hasn't freed up the line yet! !!!
Reviewer
AshleyH
Location
Isle of Wight
Date
07/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Way too stressful to deal with. What a joke of a failed sign-up recently. Ordered broadband online on Sunday after line checks etc. Then told Monday there was a problem - my line was not strong enough to take fibre broadband. My current service is fibre, my provider before them was fibre and before that I was with TalkTalk ON FIBRE for 18months. The sign up itself was fraught with problems as the system would not accept my email at first due to being a previous customer.
I decided to cancel.
Now despite their name their is nobody to TalkTalk to on the phone as you need to enter your phone number, which not being a customer does not let you through!!
Three days of being lied to on their chat system and I still do not know if it is cancelled (a direct debit was set up today). Just wait and see and go through it all again I suppose.
AVOID AT ALL COSTS - I will never ever try to return to them again.
Reviewer
Lewis
Location
Somerset
Date
06/03/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk has to be one of the worst internet providers. Highest download speed i ever get is 5mb/s even with added fibre. Do not use this service, look elsewhere. This service provider is a complete joke
Reviewer
adam
Location
cumbria
Date
06/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
First got talktalk in Carlisle because it was the only provider on my street and had to suffer with it for years. You will not know madness like you will when you get talktalk, you will learn all of your routers settings and read hundreds of guides on how to make it faster. You will become suspicious people are stealing your internet and frequently change your password and start to resent your housemate because when you both try to use the internet it breaks. But no its basically just trash internet, you will get usually less then half the advertised speed you've paid for and they will throttle your speed without telling you. Yeah its maybe alittle cheaper but thats because you are paying for no service.
Reviewer
Sufizada
Location
HARROW
Date
06/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wouldn't even give them 1 star. AVOID AVOID AVOID. Been arguing with them since 10th of February 2018 and STILL no getting anywhere with them. They refuse to admit they're wrong. Been promised compensation but they calculate it a very unfair amount which make everyone sad. waiting.over 15 phone calls, many engineers and managers involved and STILL NOTHING.
Reviewer
Sufizada
Location
HARROW
Date
06/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don't know a fraudy, cheaty and bad compny as talk talk in my live.
I will newer in my live choose talk talk and recommend all others to avoid choosing talk talk.
Very bad in services, behaviar and resolving the problems with customers.
Reviewer
James
Location
Mill Hill
Date
06/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible terrible terrible service! If you want to spend a considerable proportion of your life on the phone to incompetent staff then talk talk is right for you. If I could give them 0 stars I would.
I was paying £27 a month and not being able to get online for more than 3 months. They said the problem was on my end (hours and hours on the phone, being hung up on just to find this out) they then sent an engineer around without telling me. Engineer was missed. After leaving talk talk and going to another provider I HAD INTERNET CONNECTION so obviously no problem at my end!
Oh and a couple of months later they took £65 out of my account for the missed engineers appointment. So even after leaving them I’m still on the phone day after day and have had to get my bank involved as they keep telling me they’re looking into it and they will call me back and not doing so.
My parents had exactly the same problem paying them every month for no internet connection and spending hours on the phone. You wouldn’t pay for a car full of petrol and leave the station without the petrol would you? Do yourself a favour and go with plus net or any other provider.
Reviewer
Dani
Location
North east lincs
Date
05/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wouldn't even give them 1 star. AVOID AVOID AVOID. Been arguing with them since Dec 2017 and STILL no getting anywhere with them. They refuse to admit they're wrong. Been promised compensation but still waiting.over 15 phone calls, 3 engineers and 4 managers involved and STILL NOTHING
Reviewer
Todd gaskin
Location
Birmingham
Date
04/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful, internet is as slow as my nan trying to put the shower on, slower than watching aunt Bessie's roasters cook on a really low setting, overall rubbish. Had this slow internet since we taken out the contract don't get sucked in as you can't back out once you have taken a contract out, it's cheap but imagine how bad your life is when you have to put a review up about them using your iphones mobile data!
Reviewer
truthguy
Location
aberdeen
Date
04/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do Not get into BT, Sky or TalkTalk! trust me i've had these and honestly people these companies are a huge fraud, no matter if you get normal broadband or fibre their speed hardly gets to 3mb/s in day time, actually it hardly gets to more than 500kb/s! to be specific, extremely slow, cant even watch a 30 min video not hd without having to pause it every 3 mins! after 12 months the price is automaticly doubled, really bad customer service and they do everything to keep you with the company trying to tell you rubbish, these three are the biggest frauds in the uk! Their connection drops constantly no matter how many times you follow the instructions and I live close to the main connection ... Save yourself some trouble and annoyance, Don't let yourself be one of many many victims of them three most rubbish and pathetic companies in the uk, be wise, CHOOSE EITHER PLUSNET, NOWTV, OR EE and have no problems at all.
Reviewer
Holly
Location
Salford
Date
04/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really bad. Stuck with this provider until November 2018. Can't wait to switch. All we have is the basic broadband and we experience difficulty with it at least twice a week. Painfully slow broadband speeds and all we use it for is Netflix really, occasionally the laptop for online shopping but nothing excessive. Half the time it doesn't work at all and we just have to accept it until it sorts itself out. Don't be sucked in by the cheap prices, pay the extra if you want broadband you can actually rely on working.
Reviewer
Karnan
Location
Folkestone, UK
Date
03/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This internet is the worst thing my family has to pay for. I’m disappointed to say that McDonald’s WiFi connections are better then mine
Reviewer
Marvin
Location
Folkestone
Date
03/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don’t care what anyone says, this is the worst internet provider in the world. I have more connection with my dad that ran away when I was 2 than I have with this WiFi.
You need to sort this out ASAP
Reviewer
Mike Holden
Location
CW8 3HB
Date
02/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Much too slow
Reviewer
Gary Mc
Location
Mersyside
Date
02/03/2018
Comments:
awful service, I waited in for 11 days for an engineer who eventually came out and informed me the fault was outside, so I lost work, then for 6 months dealt with constant problems with the router restarting every 20 mins (not kidding) even after 2 replacements and my youview box always loosing my package channels. Sky offered to buy out my contract and I took it.
Reviewer
Ana
Location
London
Date
01/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Our experience is very bad with TalkTalk so far. If you are a new customer, looking into buying a broadband, do NOT ever choose Talk Talk.
First of all, TalkTalk uses BT lines, so if there is ever a problem, they can only give you empty promises, as they actually have to ask the BT engineers to complete the work. And of course, for BT its own customers are much more important than the Talk Talk customers. We are waiting for out WIFI to be up and running for over 5 days. We ordered the service 2 weeks ago, they promised a date, and now they are late, keep apologizing and keep lying to us as they don't have the answers because they actually don't know when the service is going to be live. It is not up to them. It is up to BT. And TalkTalk obviously don't have power over them. I wouldn't chose TalkTalk never again.
Reviewer
mohamed
Location
wembley
Date
01/03/2018
Comments:
ihave been with talktalk from2012.
before was good.but this year they took extra money from my account than i call thim concel the old pekege and bout the new one but they charge me the same.than i concel my direct debet.they sent other bill by post.
than i bought other pakege for18 months.
for two monthes even i didnot used the enternet.
i think taltalk is now the worest compeny.
when this contrect finish i will conceil it .now they want the concelition pee more then £200.
i will adwaise all people this is headach compeny they are theaves.
Reviewer
Sherry thomson
Location
Feltham
Date
28/02/2018
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
My service is consistently inconsistent one day 25mb next day 7mb download speed weak signal around the flat spoke to talktalk numerous times and it results in me turning the router on and of and to restart the router
Reviewer
vlad
Location
london
Date
28/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I think is the worst provider of all. Slow speed, keeps on disconnecting
Reviewer
Carly
Location
Aberdare
Date
28/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
My instalation date was today 28th feb 18 between 8am and 1pm noone showed up so 8 phoned to see why and ehat was going on.. after having to repeat myself constantly i thought i was fetting somewhere. The person i spoke to was rude. Tried sayig i had the date wrong. Waited in all day and no show so after phoning and then oytting me on hild for a number of minutes their answer to this was he may still show up he may not they dont know why he hasnt showed up. And if he doesnt to ring back tomorrow to arrabge another visit. I have already been waiting 2 weeks. I find your team very unhelpful and rude who hasbt got a clue how to do their job right to even know why an engineer hasnt turned up to a customer. In two minds wether to change suppliers! Very unprofessional
Reviewer
brad
Location
london
Date
28/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
cannot accurately express how horrendous this company is from start to finish. i called up to esquire and was hurried through a credit check. They told me if i didn't sign up there and then i would loose the available offer so i said ok. this was on the 1st of February. they said the nearest installation date would be in 2 weeks time. it is now the 28th of the month and still no installation. no updates on when or why it hasn't been installed. iv literally been left hanging and every time i call all they do is repeat the same information back to me that leads to no further results. they speak fast, over talk you, dont give you a chance to explain anything. PLEASE I BEG ANYONE READING THIS, NO MATTER HOW LOW THEIR PRICE IS DO NOT USE THIS COMPANY. I wish i read these reviews before i signed up. i never read or write reviews but this process has been so infuriating and ridiculous i just had to share it. they dont even deserve 1 star
Reviewer
Paul
Location
LIVERSEDGE
Date
27/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company should not be allowed to buy and sub let BT lines. When you call they bully you on the phone. They talk fast and with unclear broken English. You have to repeat your self over and over. I had my service installed on 19 February 2018 I was complaining about slow speeds and band width by 21st February. I was guaranteed 60mg but getting only 32meg at best less over WiFi. Was told to leave it 48hours and I would be called. After nothing was resolved I contacted vodafone to go back to them which I am now doing. I also got a better deal by £6 a month. Then the threats started. Tonight I have had take my house phone out of the socket after being called 6 times by 2 different staff to allow them 28 days to fix the fault. I advised why would a customer do that after having such a **** service from the start. Then to be threatened with having to pay the entire cost of the contract as an exit fee. £278. This was told to me 11 times in one conversation. No managers to speak with no one that even speaks English properly and actually understands what they are saying. I don't care if they bill me this money I will be contacting ofcom and the ombudsmen. Please please I beg you all reading this review save yourself any pain and later suffering from joining these complete cowboys tossers club. Go with a reputable provider. Thanx for reading
Reviewer
David
Location
Manchester
Date
27/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Faults,Channels gone off,Broadband not working,Price varies even though my usage stays the same,And nobody I speak to at Talktalk seem to know why ?
I have lost count the number of times I have been promised a Supervisor will call,Or the ask me a time,And call when they feel like.
Even now while writing this I have still not heard back from the letter I sent them last month.ps.Companies need to make itb easier to switch providers ?
Reviewer
Kerry Melvin
Location
Cardiff
Date
26/02/2018
Comments:
What a waste of money!! Never experienced such a bad service from any other providers! Thought I would be saving money by switching wish I hadn't bothered. Broadband is constantly going off, engineer has been here in the last month now waiting on another to call as it's gone off again. Not even worth rating any stars!!!!
Reviewer
Peter
Location
Surrey
Date
25/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
I have been a Talktalk customer for several years now and I can honestly say it hasn’t been a pleasurable exeperience! They may be cheap but for this you have to put up with the terrible customer service!
They are rude and unhelpful And promise you things over the phone but don’t deliver and do not record it on your account just to get you off the phone!
I am definitely leaving at the end of my contract, I would happily pay more if I never have to speak to them again!
Reviewer
Michael
Location
Prenton
Date
24/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is the worst company ive ever dealt with. We havent had 2/3 services for a month and lost all recordings. Promised calls so stayed in all day. I had to ring them to be told a call back had been arranged for two days after being promised. DO NOT SUGN UP TO THESE JOKERS
Reviewer
Adriano
Location
Dungannon
Date
24/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible!!! Broadband keeps cutting off end of month. St up direct debit to take money out directly every month still manage to cut connection and charge extra £12.50 to reconnect !!! Stay far away. By far the worst experience I’ve had!
Reviewer
roberto
Location
Bristol
Date
24/02/2018
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have a 20 mb broad ban form my apparment (city centre), wich is totally useless, and I often have troubles even opening normal web pages. Defenitely avoid Talk Talk!
Reviewer
Charlotte
Location
Bedfordshire
Date
23/02/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Comments:
Apauling customer service from Talk Talk. I’m a new customer and thought it was a great deal so set up my account and booked a day where an engineer can come install everything. I told them that I work 8-4 Monday-Friday so could I A) have a later visit from the engineer and B)Have my tv box delivered to a different address. I was told none of this would be a problem. Today I find out they have tried to deliver my box to the address I didn’t want them sending it too! I rang them to try get the box delivered to a address I wanted it too and was told they couldn’t help me I could olny talk to their delivery people. I can’t speak to them as it’s all automated! Disgusting customer service. After nearly 2 hours on the phone I have given up and have no idea if I’ll ever get a tv box and router!
Reviewer
Becky
Location
Halifax
Date
23/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What an absolute joke this company is I have had nothing but issues I am currently on hold to them and have been for 45 mins been passed around to each colleague that's most probably sat next to each other in the same office.the rudeness of the staff is unbelievable the last guy said I have the manager here ready to speak 15 mins later I am still waiting nothing ever gets resolved they just pass everything off.and the Wi-Fi connection is horrendous we run everything on my phone internet
Reviewer
Maureen
Location
Belfast
Date
22/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sorry I ever signed up with them Internet comes and goes. Signed up for fibre optic think the problem has got worse my mobile phone bill is higher as I keep losing wi fi.
Reviewer
Paul
Location
Date
22/02/2018
Comments:
It is by far the worst broadband customer service ever. Its complete waste of time making them understand English.They are getting paid no not do there jobs properly. I have rang loads of times and still after that and still the same problem. They really are a disgrace company with customer service, they might get one right here and there with there customers but seriously I have rang countless of times and still in the same boat with them. I will never ever use there service again I rather have nothing then use them again I will never turn to talk talk again and I hope one day someone sorts this customer service out and get all staff to do there Job properly
Reviewer
Mathew lord
Location
London
Date
22/02/2018
Ratings
Satisfaction
5.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I see most of you complaint about your speed well it's not actually talk talk at fault here is the distance from the telephone exchange you live and the quality of your telephone line. I live 1.1 miles from the exchange with my telephone line but being on fibre I get a reliable service I've never had any problems with my service from talktalk the only time I actually had a problem is on there ADSL service which was crap. So try upgrading to fibre 38 meg or 76 meg and you will see a difference for the sake price.
Reviewer
Patricia Pollock
Location
Ka3
Date
22/02/2018
Comments:
We have had nothing but problems with this company engineer came and left us with same poor internet service husband just out of hospital and can't watch his programmers they won't help but won't let us leave be warned about this company we are paying for no service
Reviewer
Richard
Location
Leeds
Date
21/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible connection. Constantly cutting out and also slows you down whenever it feels like it.
Reviewer
LES DINNING
Location
WASHINGTON TYNE AND WEAR
Date
21/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just like to say how I feel about my talktalk internet and phone
i implove even beg if anyone is disabled and need a reliable internet connection and phone
do not I repeat do not use or even look at tt it is hideous I have been with tt just under two and a halve years it has been the worst service I have ever dealt with in my life
keep losing both services terrible
i have to use 999 or emergeny services regualr with me disability problems and by god the times I have been in trouble because of losing phone line is unpresidented in my life
the suffering and anxiety because of tt
and if you call them its f u pay
everything wheather you have service or not its f u pay takes days to get any help
i beg anyone not just the disabled do not touch these people at all
and be very carefull with tt mobile my god
this company should be stopped
review all isp online before you make any sort of deal and talk to them and knock them down in price the time will be worth it
just please I implore great britain do not not deal with talktalk any way shape or form
thanks for reading
Reviewer
Sal
Location
Leeds
Date
21/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Terribly! Terrible!!! Never. Again stuck with them for almost two years . There should be a button for minus stars up to a thousand... disgusted with absolute everything speed, connectivity, service,reliability utter nonsense I have literally stopped going on my wifi at home as it causes a very distressing experience
Reviewer
Andy Houghton
Location
Wirral
Date
21/02/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Broadband was terrible so rang Talktalk and they suggested I upgrade. I did so and this started a new contract. Broadband still poor so rang and asked for the superdooper router that they advertised would come with my upgrade. After 2 hours haggling got it. Broadband better. Then 1 year into my new contract received an e mail from Talktalk stateing I am not getting the speeds I am paying for and suggested I downgrade to save me money. I did this and now have the poorest wifi broadband ever. Got 2 kids whose iphones wont connect to the wifi. Keep having to turn router on off. Roll on April when contract expires. Please avoid. Customet service very poor. Despite admitting I am not getting the service they still refuse any kind of refund.
Reviewer
Gwenan Evans
Location
Anglesey North Wales uk
Date
20/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had to phone the company last Monday and last night because of the broadband cutting out and my partner neede it for work.Unfortunately I rang a very sarcastic young lady at about 7 last night -I was told on the first Monday that I would not have to carry out the internal line test again however I was told I had to 'do it again' sarcastically by last nights telephonist and again in the same tone of voice she told me -'Make sure your in when the engineer calls right!'after I told her that we work till 5 every day .I could not believe her attitude -she was so impatient and rude . I unfortunately am in an 18 month contract with Talk Talk but if there is anyway I can get out of it I will.
Reviewer
Tom
Location
Stockport
Date
19/02/2018
Comments:
Awful. Broadband spped is pitiful - can you believe a upload speed of 300 Kb/s ( yes, I do mean Kilobits ) and download of anywhare between 4 Mb/s and 10 Mb/s ?
Customer services is based in India and some personnel are impossible to understand. They send text messages saying that they will ring at specific time slots and then they don't call.
Absolutely APPALLING. I can't wait for my contract to end so I get some other provider.
Reviewer
Alex
Location
Hucknall
Date
19/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since ive joined talktalk its been a NIGHTMARE! Been with them since July 2017 and had issues from the first day! Ive stuck to them as everytime I wanted to leave they threatened me with a disconnection fee of over £200. But NOT TODAY AS IVE HAD ENOUGH... Was on the phone for 4 whole hours nearly 5 trying to resolve an issue. 2 members of staff were sooo rude one screamed on the phone to me and when I asked to speak to the manager she
Said thanks I will now lose my job! How proffesional!?!? Im just shocked it doesnt even sound real!! The customer service ive recieved from them over the past months has been sooo awful. The level of disrespect ive had from them is unbelievable and shocking. Usually theres always just one bad staff but in my case my goodness is constant! And only from talktalk. AVOID at all cost. Even I have to pay bit extra elsewhere I will for better customer service!
Reviewer
J hope
Location
Dorset
Date
19/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
6 people I have been in contact with today , regarding my broadband, I spoke to some one also 2 wks ago and was informed a engineer will be calling to fix the problem , so talk talk has broke there part of the contract by not providing the service stated in my contract , the after care is discusting no caring and inefficient!! Since the first day of my broadband being set up this has been a problem , I will never recommend talk talk to anyone , I am taking this further , and I have cancelled my direct debit you will not get another penny from me , all conversation have been saved which show nothing but repetitive incompetence, make arrangements to collect your equipment via post , intolerable service and customer care
Reviewer
Carl
Location
Huntingdon
Date
19/02/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Very saddened to be letdown by talktalk, looking at the reviews we are lucky to get a disfunctional service of some sort. Very slow speeds for fibre plus purchased. The customer service team are poorly informed and not supportive. Enough is enough so we're out. I just hope our new provider is better as most seem hit and miss for speed and customer care. (Worth noting if you upgrade or add something to you agreed package this company takes you right back to the 18 month contract. This makes my blood boil and the final reason to leave, oh and the many daily dropouts of broadband connection........
Reviewer
Katie
Location
Stourbridge
Date
18/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting lying pigs who steal money from a family with disabilities.. they say they will give me back my money for taking out my bank account when they where fully aware that I had no services they say that calls are recorded and one manager said I would have my money returned within 7 days now another so called manager calls and say they have no or off of that was said to me so I insisted that they check the calls made to me and listen then oh we don't record the calls oh how convininet then he puts the phone down on me because I called him a lying pig what an absolute idiot.. DO NOT USE TALK TALK THEY ARE A DISGRACE WHO TAKE MONEY FOR NO SERVUCES FROM A SINGLE PARENT WITH CHILDREN WHO HAVE DISABILITIES THEY DON'T CARE ABOUT THE UPSET THEY CAUSE TO THE FAMILIES WITH THEIR POOR SERVICE AND THEFT OF MONEY... DO NOT USE TALK TALK I PROMISE YOU WILL BE DISATIFIED WITH THEIR SERVICES AND LACK OF COMPASSION
Reviewer
Stephen
Location
Yorkshire
Date
18/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Opted for a free Mobile sim offer with associated free benefits as a broadband customer. I decided not to set up the account and remained with current mobile provider. Although the TalkTalk SIM card remains packaged and never installed in a phone I began to receive small charges for texts etc that could never have been sent as the SIM card was never activated. It took approx 5 chat sessions lasting approx 50mins each to finally get the operators to cancel the account and retract the costs.
Reviewer
Tom Wilkinson
Location
Edinburgh
Date
18/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Without any shadow of a doubt the worst customer service I have experienced in my life. All due to the fact the router is an absolutely appalling piece of hardware as admitted by their own technical managers and engineers. Trying to extricate ones self from a contract that provides no service wasted two months of my life.
Reviewer
Jason Liggett
Location
St. Helens
Date
18/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is very unsatisfactory. Have to deal with poor WiFi on a daily basis. I suggested we switch to better broadband but my parents had a different idea which is to upgrade but I doubt it will improve our broadband. I would not recommend TALK TALK to anyone!!!
Reviewer
Emma
Location
Gloucestershire
Date
17/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away from this company they add on charges.and disconnect you my bill was £25 but it's seems to be always £35 or more I don't even use my my lane line.i can t wait to leave this disgusting company I wish I never even went with them.cintacting ofcom next week cause there lieing thieving scum
Reviewer
Jody
Location
Mcr
Date
17/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
The service from this company is terrible. They arranged an engineer visit in which they promised a professional set up of services, I took the day off and waited in for 5 hours dor no one to show up. When I called them I spoke to 5 separate people in call centres abroad. No one was helpful and no one gave me answers. I was told to wait til after midnight to see if it had set up..... and to top it off this morning they rang to confirm the engineer visit for in 4 days time ......
An absolute joke and difficult to cancel
STAY AWAY
Reviewer
Steve
Location
Newbury
Date
17/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Weeks of appalling broadband, so weeks of frustrating contact by chat, phone and email. First they fob me off with 'tests on your line', then send a new router...which if anything makes the problem worse. But now they claim that's a new problem and the clock is reset. 'Give us 72 hours' they say in February, when the 72 hours ran out in January. They text me to say it's fixed. It isn't. 'Give us 24 hours' they say. A week later it's still appalling. They will never get my custom again.
Reviewer
Zoe davies
Location
Hampshire
Date
16/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Doesn’t even deserve one star. Such slow internet. Needed two new routers in the space of 6months. Which they charged me £40 for an enginer to confirm what i had already said about needing a new router. My internet on my phone works faster than talk talk wifi. Unfortuntely i’m stuck in a contract otherwise i would have left a year ago
Reviewer
Rooobs
Location
Carrickfergus
Date
16/02/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Reliability is very poor coupled with achingly slow broadband speeds.
Reviewer
Nathan
Location
Wakefield
Date
15/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking. I wish I could put zero starts because this WiFi is horrible. Every single time I try using the internet it just disconnects. I’ve got 200kb/s doenload speed. I wouldnt recommend this internet to prisons for the criminals. Absolutely shocking. Will be looking to switch next month. DO NOT GET THIS INTERNET!!!
Reviewer
Hazel Cowie
Location
Bo'ness
Date
15/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Had both Internet and Mobile phone services with Talk Talk. Cancelled broadband and then mobile. Just appalling lack of good customer service. Don't deserve even one star. Will never use again.
Reviewer
Sam davison
Location
Middlesborough
Date
15/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
To be honest doesn't even deserve the 1 star. I find they add payments, I call to question about added fees and they invent stuff up to justify ta king the payment, for example I had a charge of 2 62 fast broad band from 11th -14th Feb (I unplugged my modem to avoid the charges) I call and they say it's not that it's because of payment change. Very unclear and very unprofessional. I had better service in malta with melita and belive me they are **** but you would think uk would have their **** together. Very poor not worth the hassel and definitely not worth them taking more money with no understandable explanation
Reviewer
Dewby
Location
Notts
Date
14/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking £35 a month for 10 mb speed just joined bt £30 54 mb speed tried to compain they didn’t want to no just palmed you off with crap never use talk talk don’t go there people
Reviewer
Irene cobbett
Location
Old woking
Date
14/02/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Reliability
1.00 stars
Comments:
This is feedback about Mandy who I just took out a contract with for talk talk starting 1st March 2018. She deserves a medal and a reward for the best customer service I have ever received. She clarified everything patiently and so I was clear about what I was getting. She has an excellent telephone voice and manner and nothing was too much trouble in spite of lots of questions from me . Well done to Mandy . Get more people on board like her. I do hope the after sales service lives up to the same high standards
Reviewer
Barry
Location
Shrewsbury
Date
13/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just take not of all the reviews. Disgraceful service, you never ever get an answer, they just avoid the issues you are facing
Reviewer
Carole
Location
London
Date
13/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This must be the worst company in the country to deal with. They repeatedly keep you hanging on for hours and then cut you off. Problems never resolved. Staff awful. They have blocked our supplier access and are hindering our business running. NEVER DEAL WITH THESE PEOPLE!
Reviewer
June
Location
Worcester
Date
13/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I never leave reviews, but I felt I had to warn people at just how bad a company talktalk is. Having had very poor internet connection since moving to them I was constantly having to ring up a high premium number to get the problem fixed. After months of complaint an appointment was made for an engineer to come and check my line. With warning that I had to be in for the appointed time for the engineer to visit or I would face a £65 fine I booked the day off work only for no engineer to turn up. When I called to complain i was told to make another appointment which I was annoyed about. When I explained to the manager that not only am I paying £33 a month for a service I can not use, I also now have to lose another days pay because of their mistake bring my lose of earns to £60 and that talktalk would be costing me nearly a hundred pound even though I am unable to use it. He offered me £10 inconvenient payment. When I brought up the fact that if I was not home for the engineer I would be fined £65 he just simply apologised and agreed that it was unfair. Even though they say the problem is fixed I can still only run two items from wifi before it struggles and slowes down to a crawl.
Reviewer
Sabrina Akram
Location
London
Date
13/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service ever, even giving 1 star is generous. I got talk talk broadband/phone line and couldn't use them anymore since I moved into a house share and they already had an internet provider. I asked talk talk if I could cancel and they said I would have to pay a £300 cancellation charge, which I couldn't afford so I didn't cancel, I kept the line active and paid for something I wasn't using. They were aware of this. A month later, they increased the price of my broadband! Ridiculous! I had to call them and speak to a manager in order to get it back to normal. When my contract ended and I could finally cancel, they still charged me a cancellation fee, just for the mere fact that I was cancelling the service. I called up in January to settle the final bill and i was told to wait until February to settle it. So I called back in February and I was told that the bill had increased because I hadn't called in January to make the payment, when i asked them to check that I had called in January to make the payment and I was told to wait, they conveniently had no record of this call! So I had to pay additional charges for nothing!! This is the worst experience i've ever had with a service provider, do not use them, the customer service is terrible. I will never be using talk talk ever again.
Reviewer
Carmen
Location
Faversham
Date
12/02/2018
Comments:
If I could I give 0 stars.is the worst service what I use I'm my life..I was change my broadband for faster and last Friday needed be active ,But do you know what's happened?My internet was down until today baysicle 4 days at the moment without internet.And no one coming for fix the problem.
Reviewer
Lucy
Location
Bandwig
Date
12/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give 0 stars if I could. I was just on call with one of the workers and I have never seen such rudeness and laziness. I'm definitely going to cancel and what a waste of money. For anyone who even thinks of buying TalkTalk, listen to me. TalkTalk is absolute rubbish and is always turning on and off. Frankly, I've had enough of this nonsense.
Reviewer
Rob
Location
Epsom
Date
11/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I gave them advanced notice of leaving my property and to stop my contract when it ended however, they tried to continue to bill me and denied that I had contacted them to close the account since the representative didn't record anything on their system (even though I kept a record of the online chat).
They then tried to bill me for a month "cooling period/notice period" despite the above. This then suddenly decreased to a 7 day notice period and they continued to try to bill me.
Overall, customer service was terrible and they constantly try to get more money out of you (even told me I may get a fee for cancelling my direct debit AFTER I was allowed to a month earlier).
Broadband speed:
Terrible, much better providers out there for the same price (we used broadband and not fibre since they could not provide fibre to our area).
Broadband reliability:
Constant (with drop outs around 8-10PM and the over the phone advice was that it was our property and not their end despite me sitting 3 metres from the router in the same room...). It also routinely didn't work if you had a laptop + 2 phones attached to it (despite us being told it would support up to 4 devices with no problem).
Overall AVOID - changed to virgin and had no problems since and the customer care has been a lot lot better (we now get 100MB VIRGIN download vs 10MB TALKTALK download for the same price).
Reviewer
Katie Cooper
Location
Stourbridge
Date
11/02/2018
Comments:
Absouluty disgusting talk talk are a bunch of theifs stole money from my account and refuse to pay it back.. how can you justify taking money from a single parent with a child with disabilities.. poor internet speed offered me £3.70 compensation what a joke they are.. I'm taking my matter to watchdog because they are thiefs who took money from my account when they knew I had no internet and they refuse to pay it back... DO NOT GO WITH TALK TALK BECAUSE THAT'S EXACTLY WHAT THEY ARE IS ALL TALK.. DISGUSTING THIEFS!!!!!!!!!!
Reviewer
Beth
Location
Birmingham
Date
11/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Piece of crazy
AVOID AT ALL COSTS
Reviewer
Chris
Location
London
Date
11/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
This company took over my broadband and phone on the 23rd of January this year and it has been a headache ever since. One...I cannot get into my own account from any device to check anything. Two...Having only been with them for two weeks, I was given a bill for over the amount agreed and advertised extensively on the television and told that another bill was due a few days later so, two bills in two weeks, one of them dating from the January of the year which was impossible because I was with another provider at the time and didn't have a Talk-talk router . Three, when I contacted them, the customer service woman said, "This is how Talk-talk bills." I have the transcript of this . Four...Each and every day I have to turn my pc on and reset the router at least three times before the Talk-talk connection will establish, wasting my time in the process. I've made a big big mistake using this so called service because I have had nothing but non-service from the very beginning. The company has failed to provide me what they enticed me to buy into with their advertising. Four...The average line-speed for this building is at least twelve and I get ten on a good day and there aren't any of those. I have made a big mistake going over to this provider and although I'm now locked into this nightmare, I will not make the same mistake ever again. Talk-talk are a rubbish provider.
Reviewer
Edina
Location
Erith
Date
10/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I hope this review will help others to make an informed decision, so you can STAY AWAY from TalkTalk.
So far I've spent 7 miserable hours on the phone with their customer service team, who is absolutely useless.
My story: I am moving in a few weeks’ time; I've tried to be proactive and I’ve reach out to TalkTalk to advise them about my home move. At the same time, I’ve signed up to a new contract because my last contact expired recently (I’ve been with TalkTalk for 2.5 years). Everything seemed ok, I was really happy with the fact that I could organise this in advance so I don’t need to worry about this anymore, as I have 100s of other things to organise.
But then a few days after the agreement my TV service had been cut. I’ve so far advised TalkTalk twice and reported the issue. During the first conversation – which by the way lasted nearly 2.5 hours – their “complaint manager” [a joke to call him that!!!] stated if I cancelled my new package and the home move I would get all my previous services back within 24 hours. The reason for that is that TalkTalk systems CAN NOT COPE with two active packages on one’s account, so they inactivated my current package, but they “forgot” to inform me that my new package will only be active when I move to my new location, in a few weeks’ time.
Just to reiterate, I’ve cancelled all the changes a week ago, and I was told normal service will be resumed within 24 hours.
OF COURSE IT DIDN’T WORK!
I went online, and I’ve seen on my account that all the originally requested new package deal is still on my account; it has not been deleted/cancelled.
When I called them to complaint the second time I’ve spent another 2-2.5 hours on the phone with them. I’ve asked for the previous complaint to be emailed to me, which the lady said she will, but when I was pressing to receive the email while we were on the phone, she pointed out that she just lied previously, and the customer service team is not even allowed to email the customers.
Their customer service team, if we can call it that, had no clue what is going on, they couldn’t find anything on my account (not even basic information like my phone number or when did I join TalkTalk) and of course didn’t help.
Aren’t they supposed to be the technical experts? I’m just asking!
As the lady (EE ID: mvalen – probably another lie but I will include it in any case) on the other side of the line was extremely eager to get out of the office as their working hours end at 8pm, and after 2-2.5 hours we got to 8pm, so she promised me that she will escalate the issue; someone from the technical team will look at my case, and I will receive a call back the next day (today) to inform me about the progress.
You can imagine, I haven’t received any call back or even an email – otherwise I would not be writing this letter!
I went online, I thought, if they are incompetent to do their jobs, I will do it for them, so I looked for the cancel button on my online Account. Of course it does not exist!
I know this is a small inconvenience for most people, but I have a really difficult and tiring profession, and part of my relaxation is to watch a couple of my favourite series/movies each week. This simple pleasure has been taken away from me for the past two weeks, and TalkTalk doesn’t even have the decency to give me a courtesy call. On top of this, still the incorrect package price is showing on my account, and I bet they want to charge me the full price even though they have not provided the service. I am taking this to the Ombudsman Service because I believe a company like TalkTalk shouldn’t get away with stealing peoples resources (being it time or money) without any consequences.
Thank you for reading – as I said I hope it helps!
Complaint reference number: 268796/0
Reviewer
Daniel
Location
London
Date
10/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very poor service, will never use or recommend to anyone. Poor team, poor customer service. TV never worked for 18 months.
Reviewer
ian munro
Location
highland
Date
10/02/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Changed from BT to TalkTalk 4 days ago with no problem at all. It was changed over at the time arranged and I was extremely surprised how straight forward the whole process went considering some of the negative feedback. The speed of the internet was as promised and stays pretty much stable with the extra security on phone and internet an unexpected bonus. Overall I am extremely happy with the cost of my package and would not hesitate to recommend TalkTalk
Reviewer
Robe
Location
London
Date
10/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The broadband is very unreliable, customer services is awful.
Reviewer
Ioanna
Location
Sheffield
Date
10/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The service I reveived from talk talk was the worse I ever had. I had to phone then 7 times over a period of 2 days in order to fix my broadband and they have not done so. I spoke to different representatives including managers and all the information I was given from one person to the other was different. The communication is very poor. All they do is ask you to wait 24 hours on daily basis which ended up so far to 96 hours with the result of not yet solving the problem. It's unbelievable how poor the service towards their customers is.
Reviewer
Rachel
Location
West Belfast andytown
Date
09/02/2018
Comments:
The worse broadband I’ve ever had in my life!!
Paying a bill that doesn’t even work! I might aswell Just burn the money!! It’s an absolute joke and everytime I phone or chat to them they tell me it is working fine&there is nothing wrong with it. I’m sitting in my own house where the broadband is and I’m still using my own data! They have nothing to try and fix it “ because it’s working perfect “ aye right. It all started off if I was on my phone my partner couldn’t be on his phone. It only working on one phone at a time. You couldn’t watch videos or download anything now it just doesn’t work at all! I’ll be changing my broadband and I’ll be making sure to tell my family and friends to not as much as even think about getting use. Joke joke jokeee!
Reviewer
Jason
Location
Heywood
Date
09/02/2018
Comments:
Absolute joke talk talk! Do not join with them. I signed a 18 month contract for 13.50 a month simply broadband I'm now paying 29.70 as they say in there terms and conditions they can up the price whenever they like I payed 2 months 13.50 then it went to 22.30 and now 29.70 and they are having none of it there offering fibre for 29.95 I'm paying 15p less there a rip of joke customer services is useless do not join!! I will never use these again I wouldn't mind but I signed up to this when it was being advertised on TV as a 18 month fixed contract but in the terms they can change the price wenever it suits them joke.
Reviewer
Karen
Location
KIlkeel
Date
09/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Applied Oct 2017. Feb 2018 still not activated despite being given 2 activation dates. Apparently it got 'stuck in the system'. Gave up and contacted SKY to provide internet then talk talk sent me £303 bill for early cancellation for a service I've never had. Spent a fortune on phone calls and data contacting them. Worst is they ask.for your postcode then when you give it to them they ask for your full address including 'your postcode'. You turn into a monster talking to these people. They could give someone with a weak heart a heart attack. Abysmal company. DONT GO NEAR THEM!
Reviewer
Not happy
Location
Wales
Date
09/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I have never spoke to such rude people in my life, I was told that I would get a free SIM card with my offer of broadband/tv/phone and was posted all over their site when I enrolled in their contract in July, they told me on the phone that the sim offer was stopped in January, spoke to a manager and within the same 20 minutes was told that the offer ended in March. I told him his colleague had just said a completely different date and he started muttering and stuttering on the phone and couldn’t give me a decent answer. He put his colleague back on the phone and I was spoken to like dirt, she was telling me to stop shouting at her after I had told her numerous times that I wasn’t shouting at her And that she was on speaker phone so I was talking louder. Really bad foreign accent to the point I couldn’t understand more than 2 words of each sentence and when I asked her to repeat her self she snarled down the phone and repeated the sentence again with so much attitude That I couldn’t believe I was actually talking to a customer service agent. Would NEVER have signed up to talktalk if I knew how dishonest and down right rude they were. Also the broadband is a joke, I can’t even have my kids Netflix on at the same time as me, while watching catchup. Can’t call them about this as it’s so infuriating theming to get any sense out of them, I tried the chat option with them and the reply is a joke. Sentences not making sense with such bad spelling mistakes through out that u would believe a 4 year old was replying with no idea about how their services work. CANT BELIVE IM STUCK WITH THESE IDIOTS FOR 24 MONTHS.
Reviewer
alex more
Location
queens park
Date
09/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
waiting for 11 days to get the broadband working and still not help, even contacting the head office is as useless as it gets. phone works but there is not internet, change the router 5 times not luck, DONT USE TALK TALK
Reviewer
Christian
Location
London
Date
09/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The single most useless company I have ever dealt with
Reviewer
debora
Location
worcester
Date
08/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Asked about faster fibre. Was offered a 24month contract for £26.50/month despite their ads offering 18month contracts for £25. After 3 hours on a chat line where the person was unable to confirm whether 999 was a free number, they agreed to £25 for 18 months. No other costs were mentioned. 'No hidden costs' says their front page. My account update arrived... 'One off charges £50 set up fee' DISHONEST is the only word I'm allowed to use here...
Reviewer
Roger H
Location
Fordingbridge
Date
08/02/2018
Comments:
TalkTalk should be avoided at all costs! Do not use! Please.
The service starts ok in terms of speed and reliability but if you want to change ANYTHING, your entire world will collapse around you. This NOT a joke.
When I initially singed up, I got around 1MBps - not good but adequate and actually pretty good considering where we live.
Over time, it degraded until I got only 0.1MBps or 0.2MBps on a good day. Their minimum guarantee was 0.8MBps.
I called customer service -again and again and again. I lost count of the number of times I was told to reset the router and change the filter. I had 4 engineers visit, none of whom achieved anything whatsoever. I called customer services and my problem was 'elevated' to a solutions manager who promised to personally follow the whole resolution through until I was happy. Eventually, I had 4 such people 'helping' me and, of course, none of them achieved anything.
I asked to be given the head office complaints contact details and had a long argument with the 'solutions manager' as to why he refused to give it to me.
I informed that, since they had underperformed their guarantee massively for months, I was cancelling the contract and was not going to pay any penalties. They told me that they would sue me for all the outstanding monthly premiums. They said that they would only release me early was if I gave a further month to resolve the problem. I asked for the HO complaints contact and after asking for the manager's manager's manager (despite them promising me that they did not have any manager anywhere). I wrote to HO complaints and received an reply, eventually, saying my problem would be handed to a 'solutions manager' who would be responsible for resolving the problem to my satisfaction! (Ho! Ho!)
The month elapsed after at least 4 more resets and tests and engineers.
They then agreed to cancel the contract and then charged me for all the outstanding premiums.
DO NOT EXPOSE YOURSELF TO THE RISK OF THIS HAPPENING TO YOU.
Reviewer
tomtom
Location
north somerst
Date
08/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
you might be lucky and get no problems but after 6 weeks of waiting, 3 days off un paid 3 and half hours of calls to a contact centre, located who knows where!!! I was still waiting for an internet connection so had no choice but to cancel...avoid like the plague
Reviewer
Mark grimley
Location
Glasgow
Date
08/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Worst customer service I have ever had the misfortune of encountering. AVOID AVOID
Reviewer
Simon
Location
Shropshire
Date
08/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I’ve been a Talk Talk and it’s legacy customer from 2006 until this week.
We had the fibre package, noticed buffering in December so downloaded and did a speed test 1mb!. Visit from their engineer, no better!. BT attended changed my wall socket and got the speed to 8mb. After numerous and lengthy phone calls I terminated my contract.
On plugging in my new router with BT the instant speed was 50mb!.
There is a deep routed issue with Talk Talk and their technical ability to solve an issue. After the last few weeks, I would never use them again and would advise people to steer clear if thinking of entering a contract with them!
Reviewer
Jono
Location
Ely
Date
06/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Im very sorry I moved from Sky to Talk Talk, a very bad move. The Customer service is abysmal!! If you are thinking of moving because the cost is lower, think again. You definitely get what you pay for - in this case a very inferior service.
Reviewer
Joan
Location
Medway
Date
05/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Phoned on Sunday to complain about internet spoke to an advisor who said issue was resolved but still have the same problem. Phoned back on Monday automated service told me my issue had been solved. Had to hang up and phone back at 8.02 pm was then put on hold by automated serves for 20 minutes then the machine informed me that the office is now closed, opening times is 8.00am to 8.00pm. So WHY put me on hold at 8.02pm??
Reviewer
Stuart
Location
Woodbridge
Date
05/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I left a review a short while ago, and my opinion of Talk Talk is worse now than then. We should be able to put minus scores.
Not only is my broadband very intermittent, it completely disappears when you try to use the phone, but my phone does not work either.
Their answer; you’ll have to wait until an engineer gets to you. We’ve had two engineers out already; one stating the problem was somewhere underground not far from the house, the other said it was our router. I’m on my third new router, still no change. Time to move to a decent company, Do Not use Talk Talk,!!!!
Reviewer
Julie
Location
Cunningham
Date
05/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Worst company ever can’t wait till my contract is up. Broadband is cutting off. The talk talk cuts off none stop. Late paying a bill and went to phone £6 connection fee!!!! Then over the odds per min. They said I typed my cash line card wrong over 8 times. The card is used to pay my bills non stop and never had this. They keep you in the phone longer than needed just to get more money. Sickening and disgusting at the game they just played over the phone. Taking it further as my phone call has cost over £26.00
Reviewer
mark
Location
durham
Date
05/02/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
switched homes with talktalk the line was activated on the day i was promised and bt engineer come to the house fitted new sockets and tested speed i pay 76 but i recieve between 76 to 80 been with talktalk since the start and never really had much problems ditch their own routers of my personal experiance there rubbish go buy your self a good make vdsl one instead
Reviewer
Marc
Location
Weston Super Mare
Date
05/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
When I initially called Talk Talk about changing provider I was told they would take care of everything.
That wasn't true, they didn't terminate my phone line contract with BT so I ended up paying for a phone line that I didn't have and had to organise that myself. Talk Talk customer staff were unhelpful and rude on that occasion, BT were also useless but that's only to be expected.
Internet cut off completely three times over the two years I had Talk Talk for days at a time, an engineer called to assess, the fault was at the exchange. No offer of compensation for the downtime.
When working speeds were good but the supplied router was unreliable and needed rebooting a few times a week.
I would advise people to avoid Talk Talk
Reviewer
Steven
Location
Newton-le-Willows
Date
04/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My installation day came and broadband …
My installation day came and broadband failed to initiate. after trying to get me to be a technician and take a screwdriver to the bt box i declined and cancelled my service. 5 weeks later and they still have me as active and trying to charge me. they took £35.11 in january and now want £85 to cancel account as a good-will gesture. each time i point out i had cancelled on day of installation they say the call was cut off and so no action taken. when i ask what more is there to say when i ring to cancel? then they try blaming sky who i was going to return to. but after having problems with talktalk taking over the line i said to not bother and i have now gone with virgin. not cheapest but i have no stress and everything works as it should.
everyone i spoke to claimed to be a manager but then insisted i need speak to different department to cancel. today (using their online chat) i was transferred to 5 different sections, had to go through security questions for each one and had to assume what was meant as their typed english was more like google translate than fluent.
if this was the nigerians it would be closed down by now. its a wonderful scam. all you need is provide a 2bit service and have thick skin and no conscience when the complaints roll in. then over charge cancellations, accidentally taking same payment 3 or more times and then taking an an age to return less then half of overpayments taken.
please please read these reviews and avoid like the plague.
Reviewer
Steven
Location
Newton-le-Willows
Date
04/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My installation day came and broadband failed to initiate. after trying to get me to be a technician and take a screwdriver to the bt box i declined and cancelled my service. 5 weeks later and they still have me as active and trying to charge me. they took £35.11 in january and want £85 to cancel account as a good-will gesture. each time i point out i had cancelled on day of installation they say the call was cut off and so no action taken. when i ask what more is there to say when i ring to cancel? then they try blaming sky who i was going to return to. but after having problems with talktalk taking over the line i said to not bother and i have now gone with virgin. not cheapest but i have no stress and everything works as it should.
Reviewer
Kevin
Location
Manchester
Date
04/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I left Sky to go to talktalk because I was promised faster broadband. The only thing was there broadband was 10 times worse! Whenever I had a problem I would ring up at first but after a wile I just could be bothered speaking to a bunch of people that can barely speak English every time & can’t understand you. I’ve ended up leaving before my contacts ended & they’ve sent me a bill for leaving early. Would rather pay that then use there survices any longer.
Reviewer
Errol
Location
Eastleigh
Date
03/02/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Customer service is terrible. All calls to customer service are dealt with from outside the United Kingdom and are difficult to understand.
Customer services are unfriendly curt and rude.There is no line to a British agent. If you have a problem it’s a nightmare.
Avoid TalkTalk if you can.
Reviewer
Mike
Location
Beverley
Date
03/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was looking for a cheaper provider for our broadband and when we spoke to talktalk we got a deal £19 per month unlimited broadband, we spent ages on the phone setting up accounts and just when we thought we were good to go we get an Email saying our contract has been cancelled. We phoned up asking what was going on and after even longer on the phone they tell us there is nothing that can be donee daughter we are not compatible but only 2 days before we got a letter through saying our direct debit has been set up, so they happy to take your money but not give you the service, absolute waste of time and would not recommend
Reviewer
Dan c
Location
London
Date
02/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My talk talk broadband went live on the 26th Jan 2018. It is currently the 2nd Feb 2018 and I have had to cancel my internet.
When signing up to talk talk I was told I was going to get guaranteed speeds of 30mbps and highs of of 50mbps. Well the last week has been eventful barely getting 18mbps. When I questioned talk talk regarding the issues I was having, I had a Indian call centre operator who couldn’t understand me at the best of times and I certainly struggled to understand her. They run some diagnostics on the line and I also done some speed tests on the talk talk website not reaching above 19.8mbps. I was then told I would recieve a call from someone within 72 hours as they do further tests (this was Saturday 27th jan) fast forward to 1/2/18 I rung them again and they wanted to start the process all over again ie diagnostic/ investigation to which I regused. The lady I was talking to then transferred me to a manager.
She was rude and obnoxious demanding I get a laptop from somewhere to which I said I couldn’t do as I don’t nor does my family have one with a adsl port in it. She then came to the assumption that the modem was new the line was good so the fault was all my electrical goods in the home.
I then said I wanted to cancel she then replied I had gone over my cooling off period and that I would have a hefty fee to pay. I told her I wasn’t and she needs to re look at her calendar to which she apologised.
Cut a long story short I wouldn’t advise talk talk if it were the last internet company on the planet. Stay away they can’t keep to what they promise and customer service levels are -100.
Reviewer
Stuart Ellis
Location
Woodbridge
Date
02/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could put a minus score, I would. There is nothing positive that I can say about Talk Talk, every time I have contacted them, you get apology after apology, for what is wrong; but as I have told them, apologies do not fix the problem and over two months of hundreds of apologies and language I have trouble understanding; I still have the same problem. I have had tech support staff who couldn’t find my account, customer service staff who don’t care, tech Managers who simply don’t know what they are doing. I did manage to speak with two of their staff, who were very good and should not be working for them, as they are too good for the shoddy service the company provides. I don’t normally stay with such poor companies for this long, but the nice English lady in customer services and the very nice Indian chap in tech services; have given me the drive to try and make Talk Talk sort themselves out.
Reviewer
Alex
Location
Button
Date
02/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid talk talk there is a reason why they are so cheap ! Firstly they advertise fibre broadband the speed of mine was terrible even though I had the highest speed they do it also Cutts off at least 3 times a week sometimes for 2+ hours one time it was for 5. When I phoned up customer services they was useless no apology or explanation. I moved house with one month left of the contract talk tall renewed my contract without no conversation with me and without me knowing ... 3 months down the line they contacted me via phone and said I owe them 150 pounds. I asked why etc and said I have had no contact to renew it I don't live there so I'm not paying. They also wanted me to pay 350 cancellation fee or carry on paying the monthly amount I refused this. After sending the ceo numerous emails without any response I phoned the helpline asked to talk to a manager they couldn't help and escalated the problem this happened 5 times ! On the 6th manager they said if a pay 75 pounds they will cancel my account for free. So I payed it as this had ruined my credit rating ( went down from excellent to poor ) as they sent it to baliffs. When I payed it they processed 3 payments for 75 over 5 days I then had to phone them and escalate the problem to another 3 managers they then said it was a error and they will refund me the full amount in 5 working days. 6 days passed no money so I phoned again they said it will be there in 3 working in 3 days it eventually got put in my bank account but wasnt the full amount so had to phone back they have refused to pay the rest even though it's 75 the owe I have gone to citizens advice they contacted on my behalf and 8 says later got the money back.
Reviewer
James
Location
Leeds
Date
01/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Anyone thinking of going with talktalk ** I WOULD STRONGLY ADVISE AGAINST IT** where expected to pay for a service we HAVE NOT HAD, There customer service is worse than disgusting we was told that the first month was free!! This is not the case, we was also told that we could leave at any time neither is this true we are now expected to pay £35 cancellation fee.
Reviewer
Stephen
Location
Staffordshire
Date
01/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Writing this whilst waiting for a call-back after over an hour on the phone trying to cancel my account since the internet keeps dropping out.This has been happening for the last 6 days and I have only been with them for a week - nothing suggested by them has worked and now I am being told that the 20 day cooling off period started from their first e-mail to acknowledge my order so I will have to pay for the full 24 month contract to leave! I feel I have been scammed.
Reviewer
John
Location
Leicester
Date
01/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give zero I would. They came out to connect me to the internet and from day 1 I never received any signal, after 2 weeks of nothing they said they would send an engineer but it would cost me. I refused as I had never been connected in the first place. I told them I didn't want it anymore and they said I would have to pay a cancellation fee even tho I never recived anything. I went with virgin after and it turned out the pipe under the path had collapsed and that was why I never recived any signal. I'm now havin to pay 450 pounds as they didn't cancel the contract and I would warn anyone to keep away. They are worse than thifes and I waisted so much money and time ringing and arguing tryin to sort it out. Talk talk should be ashamed.
Reviewer
QAS
Location
NEW MALDEN
Date
01/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very Poor service as we are Business customers paying them £90 a month lines are bad we made complain several times but they didn't bother to take an action also we call and ask that we want to leave you they said ok from what date/if you are new business customer please do not get their services they are rubbish
Reviewer
Jane
Location
Brighton
Date
01/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst decision I ever made.
Would not believe the level of incompetence from their "customer service". Get cut off when you are put on hold for over 20 minutes. Endless security questions, even wrote 7 complaint letters as I was getting no joy on email and STILL not dealt with my complaint.
WIsh I had stayed with my old provider
Reviewer
benedict jones
Location
oxford
Date
31/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst ISP in existence. I have recently used talktalk as my ISP. I pay for their fastest package, get less than half the advertised speed using their equipment and a wired connection to the router. In addition, my internet service drops for around 30 minutes at a time numerous times daily. Customer support is useless and just wastes your time putting you on hold for a disgusting length of time and when you do finally speak to somebody, they do nothing to help. I will be canceling my service ASAP!
Reviewer
Sam
Location
London
Date
30/01/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
They try to not let you cancel including putting you on hold indefinitely.
Router awful.
Very expensive for poor service
Reviewer
mark blundell
Location
Norwich
Date
30/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
terrible company should be an option to give 0 stars, since being with this company my internet has not worked properly ive finally had enough after 8 months and cancelled the contract, ive had to pay talk talk £79 just to leave them I would highly recommend staying well clear useless company
Reviewer
S B
Location
Swansea
Date
29/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Leaving my previous broadband/tv/phone provider to go to TALKTALK was one of biggest mistakes ever. People say you get what you pay for.... I shouldn’t be paying anything based on current experiences. In fact I should be paid to
Put up with this awful service they provide. The internet and TV is the worst I have ever had. On a weekly basis I have to turn my WiFi and tv off and on. WiFi is horrendously slow. Tv constantly ‘sticks’ resulting in me resetting the box and I can’t really comment on the phone line because I barely use
It.
When I first took out the contract, the broadband was really
Slow. When I phoned and complained 3 Months into the contract they said to increase the download speed and things should be better - it’s no better AT ALL and I ended up starting a new contract with them. It’s been the longest contract ever and I cannot wait to get rid. 90% of the tv I watch pauses and skips when I’m watching. It doesn’t record programmes properly - only recording 5 mins of a film one evening and then recording another 5 mins of it when it was repeated a few nights later.
I’ve never EVER experienced anything like this with other providers and now realise that it’s worth paying that bit extra to get better services.
Do not go near this company!!!!
Reviewer
EMMA
Location
Wolverhampton
Date
29/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor customer service, hours on hold, passed around 17!!!! Staff members until speaking to a manager.. told no manager was available then conned into believing the last person I spoke to had suddenly been promoted! Nightmare nightmare nightmare .. pay the extra and get the right service provider as I've paid so much money calling tTalk Talk service line trying to solve issues on my mobile as I've disconnected the service ( so can't use freephone number) and still harassed by them ... believe the hype and steer clear!!!!
Reviewer
James
Location
Darlington
Date
29/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give zero stars I would've. Reading through and pretty much all the complaints are the same. Makes you think they must be making too much money if they can mess this many customers about over the same things.
Reviewer
Daniel
Location
Cumbria
Date
29/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke! Was with talk talk..moved house last week and had to ring 4 times to.make sure we could be set up in the New home... not whwt you need when moving.after confirming ab engineer would be out on the 29th the set up between 8am-1pm, a week admirer move in, up at 7..nothing by 1.30. So m7ch to do still and can't go out! Spoke to 11 people being passed from pillar to post to fined out where the engineer was..an hr later and being passed around again, were told the engineer was cancelled because fibre wasn't available in our area! We were told twice previous it was, and there was no notification on this! Shambles. Cancelled the lot!joke of a company
Reviewer
Frances
Location
Milton Keynes
Date
29/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just wasted over an hour talking to Nozipho (LoyaltyDept@talktalk) about upgrading to Fibre Fast Broadband. Despite saying I wanted Fibre Fast Broadband he was trying to sell me a much slower broadband that I am already currently on! Then he quoted more for the Fibre Fast Broadband at £28.95 pm instead of the advertised £25 pm! How stupid could that be? I am now going to Vodafone for £20pm for their faster fibre 38Mb deal.
Oh...beware of being 'cut-off' before you have the chance to type in your CHAT reply. They make you wait for their reply but don't allow you time to type in your say, especially at critical moment.
Reviewer
Sophie
Location
Ipswich
Date
29/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They don't even deserve 1 star yo be honest. Their 'customer service' advisors are just plain rude. They pass you from person to person. The internet speed is dreadful. More than one person online and it just stops working. Constantly have to reboot the router. Avoid at all costs!
Reviewer
Coralie
Location
Lewisham
Date
29/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Over an hour on the phone with the Philippines just to advise them I don’t want to renew my contract next month. They said I had to agree to laying charges possibly once the service ends which I then have to request to be credited back to me - so they charge me for a non existent service and I have to request my money back? And if I cancel the direct debit before they tell me I can, I may pay a penalty. Disgusting company. Couldn’t be any worse.
Reviewer
Suzie
Location
Catford
Date
29/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Just the worst imaginable customer service. Rude staff that leave you endlessly on hold. They pass you around various agents with no handover. Repeatedly ask security questions. They go out of their way to make ending the contract as difficult and painful as possible. Spent 50 minutes on phone today. Don’t intend ever to have dealings with them again.
Reviewer
philip ward
Location
spalding
Date
27/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
If I could give 0 I would,told me my line would only support 25 meg , went to BT before contract finished and bang, 50 meg on a 53 meg connection, Indian customer service, rubbish.JUst avoid at all costs
Reviewer
Nay
Location
Cardiff
Date
27/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service works If and when
Stopped working Christmas Day and New Year's Eve was unable to play any music.
Repeatly have to switch device off and on, sometimes doesn't work at all, internet just stops working for no apparent reason. Internet is also very slow
Would not recommend
Reviewer
Andrew
Location
London
Date
27/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I live in busy London suburb and broadband speed is abysmal. Speeds are slower than the 56kb modem I used 20 years ago! I swich the router off and back on and get a brief boost. Called their customer service lots of times and they try and help but in the end I'm still left with a crap service. Only one laptop connected directly to the router so not a WiFi issue. Avoid Talktalk!
Reviewer
Andy
Location
Doncaster
Date
26/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
been told by them that I will get 1.9-2.8 mb before signing contract once they start providing my broadband it was not working at all been on phone with them for 6 hours in first 3 days to be told by their technical department that I am wasting their time wen they manage to get it going the speed was variating a lot from 0 mb to 0.8 in best cases and they told me that there is noting more they can do to improve it... was working fine with bt for 2 years between 1 and 3mb ... I cant get fiber in my area as is a new estate they build ed over 200 houses and there are going to be over 800 houses in this estate and in 3 years nobody wants to install fiber optic here they are not bordered . I moved to SKY now see how they are doing
Reviewer
Lisa
Location
Dorset
Date
26/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst choice you can do is to go with talk talk!!!!Please Don't believe them, whatever they promise isn't true! You will suffer, I promise you that!
Internet speed, rubbish !!! Very slow all the time, all the time disconnect and leave you without internet for days! They will blaming on everyone except doing something about it!!
Customer service !? There is no customer service ! Unbelievable they are going away with this.
Phone quality are worst than anything you see before, even a phone disconnect!?
Please please please, do not go with them!
I hope it helped
Reviewer
A. Hampt
Location
London
Date
26/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service - slow, service is unreliable and patchy. They also spontaneously cut off my internet (account all paid up). Customer service then told me that nothing can be done and I have to call back in 24 hrs to wait on the phone again so that they can "fix" it. Terrible.
Reviewer
robert mathewson
Location
ARBROATH
Date
26/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
if there wasd a minus star i wopuld pick that this bis the most disgusting isp there is 3 months of nonsense aboiut my 2half speed try to cancel wait forever on the phone they couldnt care less but charge for a full service chats are a complete waste of time today was the final straw with the agentcompletely contradicting what I was told last friday they cant even get their stories right despicable useless technical people how is it possible that today they have an open complaint which they say they are dealing with when they have been saying that since October 2017 their service is terrible their agents usless and as slow as their broadband most disgusting company that i have ever had the misfortune to deal with shocking and unacceptable
Reviewer
Kmila
Location
London
Date
25/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst internet provider ever !
All of the services they offer are really bad! When you try to cancel the service with them... the nightmare is even worst! Almost imposible to do it! I contact them by phone and they told me to call back in a week! I did it today and the customer service said that they won’t be able to cancel it as my “personal details does not match with what is in their system”
Reviewer
shan
Location
devon
Date
25/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
l only gave talktalk one star as there was'nt a 0.What a shambles wish l had never joined up.Totally unacceptable.Trying to contact them is a joke,no promised phone calls,a waste of space
Reviewer
Duane parsons
Location
Margate
Date
25/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is horrendous speed nowhere near promised, customer service shocking they dont care about issues. Even management is rude. They refused my payment twice themselves and blamed my bank, my bank said 100% it wasnt them. Talktalk are saying insufficent funds and i show a picture of the day they tried showing i had 200+ in account for a bill of 22.95 so plenty of money there so they now fine me and cut me off for their problems. Im furious and will be leaving talktalk. They can sit and spin.
Reviewer
Alex
Location
Bedfordshire
Date
25/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AWFUL company, avoid at all costs!!
Customer service is dreadful, we was a new customer and was treated poorly. They cancelled our order without informing us and without confirmation from us.
"Wayne Anthony" the complaints manager kept making excuses and was not apologetic.
Reviewer
Luke
Location
Cornwall
Date
25/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you’re thinking about going with talk talk, don’t. It has been the worst WiFi on earth for me it has been cutting me off at least 10-15 times a day and when it does work it’s 10mgps max. If I ever see over that I’ll be impressed it’s a pathetic WiFi and they have not worked for me and the customer service is so useless overall unless you’re paying a bill which they make really easy cus they want money. Don’t go with talk talk.
Reviewer
Han
Location
Bradford
Date
25/01/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Went with TalkTalk despite so many bad reviews on here and TalkTalk being one of the worst rated, so I wanted to leave a review of my experience thus far.
We ordered our WiFi, the time before we could get booked in could of been better. I think it was 2 weeks. We had to have a line setup. It was meant to cost £85 but it was credited back to us so we got it for free. (Side note: we have 5 phones with EE but they ‘couldn’t’ give us a free line setup). Our go live date was up until midnight of the day in which it was installed and it started working right away. So far I’ve had maybe a 30 second episode of slightly slow internet but they said thats to be expected for the first 10 days. Engineer was polite and quick, they even call when they’re on their way to you, I’m unsure if this is something you need to request, but either way this is something they can do. Online Customer service are readily available and saves stupid phone calls where you have to wait 30 minutes to have a 5 minutes phone call.
I think the issue here is that people usually only pop by and leave a review if they have a bad experience to warn others.
Reviewer
Dissatisfied Customer
Location
Wirral
Date
24/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The internet speeds advertised are nothing like those advertised. Their customer service is dreadful. Call backs don't happen and they fob you off with excuses. Steer well clear. You would be better off with 2 empty bean tins and a piece of string!
Reviewer
Tina Bullard
Location
Kent
Date
24/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I dont think i have ever been so frustrated as trying to get sense and something done with customer service. The engineer arrived before the BT engineer had completed his work so had to come back after this done. Trying to get through to the people on the phone who appear to have a problem understanding english has driven me to distraction to the point3 times now i have had to put the phone down on them to preserve my sanity and still dont have the TV installed. God knows what its cost me in telephone charges!
Reviewer
Maiwand
Location
Reading
Date
24/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dropping connection issue. India call center and they have no clue what they doing. One think they are good at to ignore you. Vary bad experience
Reviewer
tenny
Location
london
Date
23/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A scandalous company, my order was canceled without an apparent reason with delays of 4 or more weeks on booking the engineer to install the broadband.
Stay away from this company!!!!!!
Reviewer
Philip
Location
Bradford
Date
21/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly have spent years of my life on the phone trying to sort out broadband issues, raking up an £80 mobile bill as had no working phone line. Get less than 4mbp speed sometime not even 1mbp, always cutting out and crashing up to 5 times a day. They then said would send an engineer out but i would have to pay? Tried to cancel and was told I would have to pay a cancellation fee. Good job i know my rights and after explaining they quickly back tracked. Awful company and useless service. Feel for the people this company will have ripped off. Stay well away from them. You might think your getting a good deal but you will end up paying for nothing.
Reviewer
Kim P
Location
Central London
Date
20/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst possible Internet provider. Not only is their connection always disrupted but you have to spend 10 hours on the phone and realise that this is not going to change!!! I was mislead by a sales representative who deleted my account and opened a new one in 2 minutes with wrong details so I spend the next 3 hours speaking to supervisors and managers only to get my details right... Explaining me that the info given actually is not true and they can not ot horse what was just explained over the phone. Then got spammed by mail with 6 letters closing, opening, closing, opening my account. I never can rest assured that I will have good connection and can never get hold of an operator to give any reasonable explanation and assist. So much time and money wasted!!! I am absolutely disappointed by the entire procedure fro. The start to the actual Internet (when it occurs). Nevertheless you always get charged in full!
Reviewer
Andy m
Location
Halifax
Date
20/01/2018
Comments:
My god rung talk talk t cancel now that I'm over contract date knowing it would b free t leave . to b told contract has bn renewed and the charge of £200 . I rung them up coz bn paying double f a long time . they've never sent a bill ever . o ly found out on bank statement . I said iv had enough and I'm cancelling d,d they said if I do that they will past it o. T debt collector's . wat t do . paying 3 tyms more than other companies .
Reviewer
Ahmet
Location
Date
19/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk’s inadequate, unprofessional ability to manage and maintain clients’ details securely. Specifically those belonging to myself. They have breached the codes and practice of the Data Protection Act and have allowed, through your own published acceptance that this occurred in October 2015. Let me remind you of the data they have given to online scammers.
1. My Date of birth
2. My Talktalk phone number
3. My Talktalk account number
4. My Talktalk direct debit bank details
5. My full name
6. My home address
7. Details of past contacts regarding my broardband
All of which breach my right, as protected, by the Data Protection Act.
Still waiting for the Support CEO to reply to my letter so that I can report the to OFCOM
Please ditch the provider and save yourself time, effort, money and your own data security.
Reviewer
Nashat
Location
Shefdield
Date
19/01/2018
Comments:
Talk talk is most rubbish in the world my speed didn't even reach 1 mbp it was always rubbish I contacted them many times but they never fixed anything every time I contacted the there managers told me I would fix the issue but they never did . broadband is the most rubbish special at s5 when I first made contract with them they told me speed would be 5 mpb or higher but it never was
Reviewer
STEPHEN
Location
ROTHERHAM
Date
19/01/2018
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
All these UP TO speeds drive me mad. My area says up to 8mps. After spending on socket upgrade to 5C and wiring laptop via bt essentials 5r i am now getting 7.5 MAX.
Reviewer
Lucy Bish
Location
London
Date
18/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am in a state of shock, that a so called big company can legally supply as service which is so poor. I rarely had a functioning service, but was always expected to pay. Everytime you call to speak to someone, your put through to someone in the Philippines who can barely speak english and who has the same two lines programmed into their vocabulary. Never again !!!
Reviewer
shell
Location
woodbridge
Date
18/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolutely disgusting service only lasted 3 months made 40 odd phone calls, 10 hours on phone, 2 engineer visits one didn't show up, came out of contract, customer service shocking, hard to understand, haven't got a clue, ive sat for many hours listening to them type on their computer tap tap tapping away, they really don't care about their customers at all stay away if you want to stay sane :)
Reviewer
Adam
Location
London
Date
18/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Talk Talk are one of the worst service providers I have ever dealt with.
In addition to delays and only receiving half the speed promised, the customer service center is beyond bad. The agents clearly read from a script, no one captures call notes and you're fed misinformation and lies.
They may be cheap but it's definitely worth going with a provider that is slightly more expensive to avoid having to deal with their customer service center.
Reviewer
Nia
Location
Llanegefni
Date
17/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Every time I phone the all centre they never phone back but the worse thing is cause of the language barrier. Everyone I phone they don’t understand anTuning you tell them and it’s frustrating as you should have people that can talk proper English as you are you are marketing your service over here . Had loads of hassles setting. Up and delays. Anymore mistakes like this I will be moving to another provider. Instead of trying to save money by hiring people who can’t talk broker English for that you will get loads of customers leaving
Reviewer
ian
Location
cornwall
Date
17/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
never again. poor customer service. ongoing connectivity problems. after 7 months have now givn up asking them to fix it and signing up with another company. talk talk insist i will have to pay to break contract although they are already in breach of contract!
Reviewer
daniel dobson
Location
lowestoft
Date
17/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Outrageous.
Specifically said due to moving house i did not want to renew. I was told to ignore the next bill if i was to receive one. I received a renewal bill so ignored it as advised. 6 years later with not a single megabyte or minute used on this (renewal) I find a CCJ on my credit history just before setting up a mortgage from Talk Talk saying I owe over £300! This has set me back for another god knows how many years ruining all of my plans to get set up with my own home with my family!
i will never use Talk Talk again and make sure to pass on what experience i have had here to as many people as possible.
STAY AWAY
Reviewer
George
Location
Barnsley
Date
16/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had bad internet for last 9 months I keep phoning talktalk robots all they say we will test line they say the same word for word we will test the line I have had three engineers out saying line ok did three speed test today it keeps saying no internet conection so no speed I have got my own complaints manger but internet rubbish I have had a new router still nogood
Reviewer
John
Location
Pinner
Date
15/01/2018
Comments:
Cheap fix. When things go wrong is it the worst customer service I’ve ever experienced. You’re better off paying a bit extra and going with quality and assurance.
Reviewer
Shona
Location
Ross On Wye
Date
15/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never in my life have I experienced worse internet connection. Dreadful service do not pick them as your internet provider.
Reviewer
Scrap
Location
London
Date
14/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Total rubbish, waste of money
Reviewer
Susannah
Location
High Wycombe
Date
14/01/2018
Comments:
Utterly, utterly useless from start to finish. Nothing but incessant problems which they are unable to resolve. Customer service team are completely clueless. Must have spent more than 12 hours on the phone to them with no resolution. Now trying to break my contract and 'unidentified issues' mean I cannot port my phone number to another provider. Spare yourself the pain - do not do it!
Reviewer
Sue
Location
Lake District
Date
14/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you want decent broadband then steer well clear of TalkTalk. My recent speed test shows under 1mbs download and I’m paying for at least 38mbs. I am sick of ringing them. My phone line is very noisy and they just aren’t interested. I am now leaving them for a more reliable provider. Not good enough TalkTalk get your act together
Reviewer
Jb1979
Location
Swansea
Date
14/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't touch this company worst provider ever, changed from bt to save money in Nov and currently prepared to take £200 plus hit to cancel and go elsewhere.
In 3 months maximum speed we had is 2mbs although quoted 13mbs as minimum on faster fibre since calling multiple times over the last 6 weeks and 'upgrading' the firmware on the router and restarting it numerous times and constantly told wait '48 he's' we now on 1.2mbs so even slower.
Customer service is awful and constantly repeating the same thing each call with is tedious as they are obviously based in India and very minimal English so spelling postcode alone took 5 minutes.
Spent 2 hours 2 days ago where I made an official complaint and threat of reporting to Ofcom and I want to cancel without charge, following numerous restarts of the router and checks was still only 1.2mbs was then told call in 48hrs and if speed the same and an engineer will be booked out if that doesn't work then I can cancel without charge.
48 hrs later made the call same again rest router call back in 48hrs. Currently waiting on a manager to call me as I made another complaint fed up of being fobbed off but will be following up with Ofcom and change provider asap.
Reviewer
Janine
Location
Warrington
Date
14/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusted with talktalk. Since the 29th December my connection has been unstable. This has been reported 6 times to talk talk and 2 complaint logged and still nothing has been resolved!!
Reviewer
Glen
Location
Date
13/01/2018
Comments:
Absolute disgraceful service from Talk Talk. Getting less than 10mb (sometimes less than 1mb) on a 76 Fibre Line. Passed from one useless advisor to the next. and promised 2 callbacks, neither one being followed through on. Finally managed to get an engineer callout after threatening to cancel, and even then the closest one is 2 weeks away. Clueless staff who just read off a script and can barely understand my issue.
Reviewer
Keith
Location
Nantwich
Date
13/01/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Not bad but drops out occasionally and often stutters
Reviewer
John
Location
Leeds
Date
13/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After a nightmare start with Talktalk customer service, things improved and I stayed for 6 years.
Recently things started to go wrong and contact with customer service is really bad.
It like talking to a tape recording saying the same things over and over again and again. They are hard to understand.
I had to contact them several times over my broadband speed slowing.
As an engineer I do not expect to be treated as someone who is a stupid millennial.
I expect that previous contact with customer service is documented so that it does not require me to start at the beginning each time that I call about the same problem.
The upshot that buy cheap get a rubbish service, I would ratheter pay more for a better service with a guaranteed minimum speed.
Have left Talktalk whilst still in contract, without any penalty as they did not rectify my problem after giving them two months to do so.
TALKTALK WILL NEVER HAVE A DECENT CUSTOMER SERVICE BECAUSE THEY DO NOT EMPLOY PEOPLE WHO HAVE ANY COMMON SENSE. PAY PEANUTS - GET MONKEYS.
Reviewer
Mary
Location
Oxford
Date
13/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Talk talk are one of the worst companies I have had to deal with in terms of customer service. When I signed up for their broadband they sent me a sim card that I never touched, let alone used. When I cancelled my broadband I continued to be charged for the use of this sim card. I got in touch with them multiple times via the chat option but a refund was never forthcoming. I was promised this would be given to me, but each time I requested it I was told I had to contact them again in a week. Finally I was promised a manager would call me, which he did - while I was at work. I never received any reply after this, despite leaving further messages asking to be called back when I finished my working day. The strategy was clearly one of tiring the customer so much with the incessant need for further conversations on the 'chat' forum that the money would never be reinstated. I would never use them again (the broadband didn't even work very well) as anything you save in terms of monthly costs does not out-weight the awful customer service and incompetence of the company.
Reviewer
Joyce Repton
Location
Oldham
Date
13/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Don’t even think of using this company they are theWORST company I have EVER come across put us through a week of hell and we are still going through it. We still are trying to retrieve our telephone number which they were supposed to silmply port over. Customer service well you are sent around the world literally cannot get any body to speak to DONT USE THIS COMPANY they now have the cheek to dprop a bill through my door FOR WHAT to make you lose sanity completely FORGET USING THIS COMPANY THEY WERE GOOD AT ONE TIME as we had them as a small personal company they are now TOTAL RUBBISH I am sorry to say
Reviewer
Kami
Location
West yorkshire
Date
13/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful broadband. Awful internet speed. Awful connection. Wouldn’t recommend to anyone
Reviewer
Janette
Location
Essex
Date
12/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Now let me tell you about TalkTalk! This in my time, is the worst company I"ve ever dealt with. Firstly everyone you make contact with on the phone introduce themselves as managers with no concept of managing or focussing on the customer. Decision making is not part of their operations. They are experts at passing customers from one department to the next to frustrate you. They always tell you to wait for 2 to 3 minutes whilst they investigate. Trust me that's half an hour or more and no chance of progress.
They all come across as so polite and willing to help but cannot think beyond the script they are reading or think outside the box. Most of the staff in my view are incapable of making reasonable judgement about any issue. The story changes from person to person. Problem solving is not part of their business. Please do not use this company!!! Say no to TalkTalk. Don't be drawn to any false offers. This is a company that does not 'Focus on the customer'. Disgraceful!
Reviewer
Anna
Location
Southampton
Date
12/01/2018
Comments:
WORST EVER!!!
DON'T EVEN THINK OF USING TALK TALK WASTE OF MONEY AND TIME VERY SLOW SPEED
NEVER AGAIN
Reviewer
Darren Smith
Location
Kings lynn
Date
12/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totally rubbish from start to finish. Brain dead customer service, support,staff and useless cheap product.
They are full of sh## and based in outer Mongolia
Don't expect a call back
Do expect to be passed from one person to another
Don't expect anything to work as promised
Do expect bulls$/&
Reviewer
Nik
Location
Liverpool
Date
12/01/2018
Comments:
If I could put minus stars up I would. Completely disillusioned with TalkTalk. Was with them for over 3 years then moved house. 6 weeks in I've only just had my landline restored, Broadband, Internet and Tele are still not working (had nothing over Christmas which was horrid) and yet today they had the audacity to bill me for TV & Broadband. I have rung and emailed this company constantly for 6 weeks now and have still not had the issue resolved. What is even more frustrating is that I can't report them to the ombudsman until 8 weeks have passed. Shambolic company, non existant customer care don't go with these if you have any sense.
Reviewer
Shane
Location
Leicester
Date
12/01/2018
Comments:
Shocking service. After I complained about the service we moved back to bt in September. I then received a final demand later saying I owe money so I paid it 2 days later they say we owe more money when I just had my final demand. Surely when you leave in September you shouldn't be billed In November and January for a service I never had. Also please use English call centres not African because we don't understand what you say
Reviewer
Fred
Location
S638bx
Date
11/01/2018
Comments:
I have bad broadband for last 7 months most of the time no broadband when you phone up it’s like talking to robots the answer is the same word for word
Reviewer
M
Location
Littleport
Date
11/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible firm, constant problems. Staff that fob you off. According to several BT Engineers they have sold me a fibre service that they cannot provide.
Reviewer
Mark
Location
Nottingham
Date
11/01/2018
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Very poor customer support, the talktalk reps haven't got a clue what they are doing, I ended up paying for an engineer that never turned up but according to talktalk he did and I wasn't in, fibre speed was never the speed they said I would get. Overall a totally crap provider
Reviewer
Jodie
Location
York
Date
10/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was with a company called TenTel and talktalk bought TenTel. When this happened I cancelled my account because I didn’t want to go with talktalk. However talktalk continued to take over the account even though I had already switched to sky. So I had now two broadband providers, one of them I was unware of until I started getting billed. I then cancelled talktalk a second time and told them I wasn’t paying because I had already cancelled and haven’t been using there services anyway. They said that was fine and to call back when I got my final bill the following week with a reference they had given me. And that’s what I did. When I called back they had no record of me and had moved my £20 detbit to a det collector and I now have to pay £61. This company’s customer service is disgusting and they shouldn’t be aloud to treat people like this.
Reviewer
Kimberley
Location
Glasgow
Date
10/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If there was an option to leave 0 stars then that’s what I’d have rated. When getting internet installed the engineer was late and rude. My internet worked for 2 days with no problems then kept cutting out. When I phoned I was put through to several different customer service agents who were obviously trained to be as unhelpful as possible, I imagine, in an attempt to get you to just give up. They changed a setting which stopped my internet from working all together. They told me someone was coming out to check my phone line etc who never turned up. I phoned up to cancel, I again, spoke to several different people and was on the phone for over an hour. When my internet was already cancelled they sent an engineer out to my house a few days later. Would not recommend talktalk unless you fancy having a break down.
Reviewer
Robin
Location
Glasgow
Date
09/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A record - download speed this afternoon 30kbps.
Back to the heady days of the world wide wait!
And customer support by phone or by chat an absolute masterpiece - in prevarication. Appalling too kind a word to describe them. I’ve switched, but the words frying pan and fire run round my head.
Reviewer
Wendy
Location
Fife
Date
09/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please do not waste your time on this company. Nothing is good and when you want to leave them after years of paying they make it very difficult and threaten you with all sorts of illegal stuff.
NEVER AGAIN WILL I USE THEM. ADVICE DO NOT JOIN THEM NO MATTER WHAT THEY OFFER.
Reviewer
Lolsy
Location
Carlisle
Date
08/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Dreadful company customer service the worst I have ever experienced in 50 years do not get broadband from this company
Reviewer
Jane Brentor
Location
Downton near Salisbury
Date
08/01/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
We have had an excellent service from TalkTalk which is our internet provider linked to a BT land line. Our phone became intermittently unavailable and consequently so did the internet. The customer service adviser - Mohammed Nurien - maintained regular contact with us whilst working with BT and treated our problem as a priority because we are an emergency contact for our neighbour's call alarm. He rang us back when he said he would and followed up even once the service had been installed. He was clear about what he would do and he did it and was polite and friendly throughout. We were very impressed.
Reviewer
Izzy
Location
Date
08/01/2018
Comments:
Worst broadband provider ever, bad customers support, takes 1hour to only Ask when they will finaly connect my fibre broadband which i bought half Year ago and have only 3,7mbs speed. All the time testing line and telling to wait 48 hrs, then test again, upgrading router, wait 48hrs, booking appointments with engineer which comes on wrong day or not come at all... Told on online chat that i wants to cancel my broadband with them and they didnt answer. Im going to report them and apply for money refund for this very very nad service. AVOID THIS COMPANY!!!!
Reviewer
stephen dunn
Location
Blyth
Date
06/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I am appalled at their customer service, I have never experienced such a shameful, frustrating and absolutely useless customer experience in my life, I actually can't believe they are allowed to operate like this, hours of frustrating repetitive phone calls, calls dropped in the middle or pushed from department to department with zero result, NEVER BE TEMPTED TO JOIN for a cheaper alternative you will regret it from day one. Surely the regulators should be investigating such poor service
Reviewer
Julia
Location
UK
Date
05/01/2018
Comments:
Avoid at any cost! This is the worst provider ever! I was using TenTel before. But somehow, TalkTalk acquired Tentel and this is where my troubles started. Speed dropped down, most times the internet is not there. During Xmas and New Year my family was simply left without internet connection. Every time I call, they apologise, but they cannot help you. Just keep switching between departments.. useless... I am trying to get this contract terminated without any charges, but do not seem to get anywhere
Reviewer
L.Dent
Location
Aberdeen
Date
05/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Oh my goodness i don't even know where to start. This has been pure hell dealing with TalkTalk. I signed up for broadband in 2014-2015. no major issues really got set up took a month but that was to be expected..... The drama started when i wanted to leave.... I was leaving my flat and moving to another place and Sky had a better deal so called, cancelled and closed my account got a letter to confirm this and that was that... or I thought that was that!
Fast forward 2 years and i get Lowell debt group at my door and sending letters like you owe us money.... I thought who the hell is this from.... called them up and basically talk talk had not closed my account and had continued to bill me without me being in the property! basically it has taken a million (which i don't think is an understatement! ) to resolve this. Calling call centres who are reading off a script trying to explain this its taken me 2 years to resolve this. and i was even further disappointment with the CEO Mr Nagy told me "that I should have protected my information better"!!! basically i would steer well clear of this company. It has been a nightmare and i would not even sign up for them if you paid me to have broadband with them.
Reviewer
J Bond
Location
New forest
Date
04/01/2018
Comments:
My neighbours use talktalk with no problems. Offer was good and since I'm a pensioner it was good to secure the price for24 months.
BUT OMG. Customer services were appalling. Initial phone call by me was useless with foreign call centre not understanding and speaking far to fast. Even when i asked "kim" to slow down. I said i didn't wish to proceed. This was ignored. I kept repeating. Please do not proceed. No thank you. Cancel. Kim would not take no for an answer. I hung up.
Kim's boss immediately rang me. Trying without listening to me to obtain my bank account details. I refused. I said don't want your broadband. I kept on in this manner but i was just spoken over. I repeated that i was a pensioner as the manager was getting very insistent.
I told her that since she had rung me that i would not give her my bank account details. She then got very threatening. Tried not only to tell me that since she had run a credit check against my name then she had a right to my bank account details. She then said that if i did proceed with the order i would have a black mark on my credit history and this would go against me in the future.
I cut off the call. She rang back. She repeated the above. I cut off the call. She rang again. I rejected call and blocked the number.
I'm worried for others with tactics like these. Would other people be scared into signing up by the threats.
I don't know how my neighbours cope. The would be savings are not worth it. Still wondering if it was talk talk or a scammer because woman became very threatening. Did "kim" just pass on my details. Stay away unless you like abusive phone calls.
Reviewer
Farhana
Location
Bolton
Date
04/01/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Set up December 13th all was well. Two weeks later the Internet stopped working. Spoke to many advisors including 3 managers over a total of 2 days. Will not go into detail about the poor service received to have finally got through to Steven Buerg who finally allowed for an engineer to come and fix the problem. The problem was when the initial engineer came to set up he did not complete it accurately. Thank you to Steven. No thanks to the cancellations manager who spoke to me for an hour going over the same thing. Talk talk... I am very worried about my service if within the first month of setting up I have already experience problems.. god help me for the next 11. When connected though I have no problems.
Reviewer
Natasha
Location
Cheshire
Date
04/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could only give zero rating for all of the above.
Over the past 6 days of being a TalkTalk customer, TalkTalk have struggled to increase my internet speed to a 'speedy' 1.6mbs. A far cry from the 17mbs maximum. The struggle has included daily calls to India/South Africa based call centres, repetitive over the phone diagnostics, the provision of a new router and a failed Openreach engineer visit (engineer turned up a day earlier than scheduled, then closed ticket).
The final straw was receiving a bill which was higher than the price I signed up for, and being advised that it included calls to London. I found this interesting being I do not have a landline. Talk Talk have threatened me with cancellation fees, then use tactics to delay actually actioning the cancellation.
The 3rd customer service advisor of this morning (Beverley) was the first person to FINALLY recognise that my cancellation request had been ignored from day 1 of my contract. My request has now (apparently) been actioned with zero charges to my account. We'll see..
Reviewer
Paul
Location
Leeds
Date
04/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Only had Talk Talk for 2 weeks and in that time internet has gone down 3 times. Contacted Talk Talk spoke to Asian woman who after doing tests wanted me to remove cover an new wall socket which is only 2 weeks old along with new wiring, i told her i would not as this was new and belonged to BT open reach and so i would not she then asked if there was anybody else who could open the BT open reach socket, i told her there was not and if their was i would not let them as it was not my or Talk Talk property. She then told me it would be £65 reduced to £40 to send an engineer out. I refused to pay and told her if the fault showed itself again i would return equipment and cancel direct debit.
Reviewer
Elijah
Location
Oxford
Date
04/01/2018
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Had no problems with this broadband at all, it never dropped and was always at relativity high speeds (for what we were using it for anyway). Had it for over a year.
Had issues when moving home. We were told they couldn't provide at our new address and that we would be let out of the contract for this reason. All fine until we received a cancellation bill. Took a LONG time to resolve, with quite rude people who simply did not listen or read over my previous emails. Had to start again every time I spoke to them.
Overall great if you don't have to deal with customer service. With the reliability of it though, you shouldn't have to.
Reviewer
Laura
Location
London
Date
03/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish internet speed and customer service! Keep well away! You will only manage to speak to an english person when you call in to join the service; once you've joined or decided to leave you will wait on hold for at least 20 minutes before you are put through an assistant that will take 10 minutes to spell your name and get an address on the system. Not to mention asking to speak to a manager; they will hang up on you straight away. Call back to complain?! No point! No one knows anyone, there is no connection between departments (so they say!) and they will promise that a manager will call back to address the problem (of couse it will never happen!). Not to mention giving you wrong information regarding contract cancellation policy and trying to make you pay penalty when all you want is to cancel your contract at the end of term! Utter rubish service!!
Reviewer
terry
Location
london
Date
03/01/2018
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Comments:
Customer and technical service from talktalk has been direly bad. Using an ex-BT phone line their initial internet download speed was no better than upload, about 0.76 Mb/s each way, no technician visited to check the line condition, customer service agents said 'we will surely help you' but did nothing. After over a year the line went dead (phone and broadband) entirely, the talktalk organization took over 3 weeks to reconnect. But as a welcome incidental, when finally reconnected, the speed was at last within the range promised long before at the time of installation, which seems to show that the initial low speed was just due to neglect and lack of attention to the installation in spite of all my calls for help. Now there has been a recent deterioration in online availability and speed, the line has been taking several minutes to 'go live' at the start of an internet session, and browser connections often fail. I give up.
Reviewer
Ashley
Location
Sw9 7sg
Date
03/01/2018
Comments:
Talk talk is one of the worst network providers. There broadband is slow and the customers service is terrible I am highly disappointed with their service and how unprofessional they are. Once my contract is up I will certainly be going with another network provider.
Reviewer
John
Location
Fife
Date
03/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pay for fast fibre and fibre boost get lightning fast 12meg download. Call customer service do the disconnect , reconnect, try this try that dance for them. This company is an absolute disgrace how they are still allowed to trade is beyond me. For anyone thinking about a contract with them DONT for any one in a contract with them and having problems go to Ofcom that’s what I had to do to get out my contract.
Reviewer
maddison
Location
london
Date
01/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling! This is by faaaaar the worst broadband ever. The speed is ever so slow and the customer service is terrible. The Wi-Fi stops working at random times, I thought maybe if I can connect a wire from the Wi-Fi to the device that will make the broadband run faster because it was so slooooow which did not help a tiny bit. It is so unreliable and to be honest I HATE it. Use another broadband like BT or something else, have a nice day.
Reviewer
sarah
Location
kings bromley
Date
01/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
terrible service slow broadband speed, cant even get my catch up tv to come on.spent hours calling them, with no joy.
Reviewer
philip
Location
leeds
Date
01/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very poor was paying for 38 got 8 now paying £5 extra to up to 76 get 10 super fast fiber a joke
Reviewer
Sian
Location
Wallasey
Date
31/12/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Customer service is appalling and contract was not clear. We were submitted to several fishing calls from India looking to place software on our computer as the security service at talk talk was dreadful and our details had been stolen. Our contract stated that it finished on the 12th January 2017, but they then said we had to give 30 days notice although it didn't state this anywhere on the customer details on the website. They obviously wished to make it difficult to leave. I would never recommend or join talk talk again. Be warned! I will be telling everyone I meet to beware!
Reviewer
Marianne
Location
West Midlands
Date
30/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not touch this company, if i could put a zero for overall satisfaction then i would. They are a shambles! My mother has moved into a property and for some reason TalkTalk have blacklisted the address. No explanation is ever given when i or my mother try to talk to them. My mother has supplied them with information to prove who she is, as apparently she is pretending to be the previous owner! I have had numerous promises from this company and they have even apparently done credit checks against my mother so they would be able to see that shes not the previous owner. I'm surprised TalkTalk make money or even manage to keep going if this is how they treat their customers!
Reviewer
David
Location
Leicester
Date
30/12/2017
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm struggling to give them one star for overall satisfaction...... Perhaps my complaint is different to most....... Since the end of July 2017 my sister in Australia has been unable to phone my landline....... She just gets a recorded message saying " Sorry but your call cannot be completed - We advise that the number you have called is either switched off or unavailable - Please try again later "...... She can phone other UK numbers without a problem....... I can phone her number without a problem but I don't get good international phone call rates like she does........ I've phoned TalkTalk more times than I care to remember, I've emailed them more times than I care to remember but 5 months on the problem still exists........ My broadband is fine etc....... It's just this one problem with my landline that they can't seem to rectify...... I've just escalated it by asking them to refer it to their CEO's Office....... I can't begin to tell you just how frustrating it is dealing with them on the phone and via email....... Do not use this company....... I shall be leaving asap.
Reviewer
Sabrina
Location
London
Date
29/12/2017
Comments:
One star was kind. Worst customer service ever. Slowest customer service ever. Will never get use them again.
Reviewer
D Richardson
Location
Hartlepool
Date
29/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Worst broadband service reliability for the whole time I’ve been a customer, spent hours on chat ( through my mobile) not wifi and stillhave the same problem with dropouts as iv always had, IF it works its good for speed, but I rarely have a connection so for me its a total waste of money paying for a service i just dont get, its getting cancelled v soon
Reviewer
Courtney
Location
Birmingham
Date
28/12/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would rate them 0 if I could! My tv and internet was supposed to be on a week ago,I call up to tell you it's not working,you do a diagnostics test and tell me that my internet is not working,you tell me an engineer needs to come out,and tell me you have the 8th available,which to then I tell you I'm not waiting 2 weeks for my Tv and internet,you call me back saying you have the 29th available,so I try to call you back to confirm but can't get through,it is the 29th today so I obviously am not getting the appointment,every time I call your team which is atleast once a day all I get is 'we need to do a diognostics test' so I have to tell them over and over 'I DONT NEED A DIOGNOSTICS TEST,I NEED A ENGENIEER TO COME OUT,ITS ALREADY BEEN CONFIRMED BY YOUR TEAM MY INTERNET IS NOT WORKING' to then I'm told I will be called within 24 hours to confirm an appointment,which of course I don't get a call,I've gone over a week now with no tv and internet which I'm expected to pay for,you can think again!!! I would leave right now if I didn't have to pay £44 to get out of the contract,most laziest,unreliable,careless company I've ever come across,I thought virgin was bad hence why I started with you but if I knew this would have happened I would have remained a customer with them!!!!!!!!!!!! DO NOT GO WITH TALKTALK
Reviewer
stephen dunn
Location
northumberland
Date
28/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
OMG I have never experienced such bad customer service from anything in my life, caused so much stress and frustration over a minor tech issue that to this day is still unresolved, I just gave up in the end, they were unable to activate my tv, it was comic book and unbelievable at times, can't understand how they are operating! biggest regret ill ever have, take heed, stay away if you want to retain some sanity, absolute disgrace
Reviewer
Hj
Location
Date
28/12/2017
Comments:
Avoid, avoid, avoid. Agents don’t speak very well English, enough to understand that the connection is slow and not working. Put on hold for 15 minutes only to then be put on hold again with no solution! Then rather than fix the issue, they came we are connected to too many devices. We were only connect to 1!
Reviewer
tee
Location
islington london
Date
28/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst provider I have ever encountered. They provided the worst internet connection to customer. I have paid 33.50 each month for my internet bill. Each month, I will have to liaise with the team to diagnose my internet connection problem. The worst part,they will ask you to monitor your own line within the next 24hours. It is superb annoying if you have to do this every month. You're solely on your own!!!
Reviewer
Savage
Location
Date
27/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Can we get this straight they give me a router but I still can’t connect to the internet then they take me to a help guide the most unhelpful garbage guide I’ve read they say go on th internet to see but th internet dosent work
Reviewer
philip
Location
Rugeley
Date
27/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Appalling customer service, agents barely able to speak or understand English. Ask to talk to a supervisor or manager and be kept on the line for 30+ mins, then they lie to you to get you off the line.
Reviewer
Chris
Location
Bury
Date
26/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Got six months left will be buying my contract out broadband garbage I’m getting between 1.37 to 4 if lucky fast broadband my a..e phoned up to sort out that’s a joke would stay if they helped
Reviewer
peter odonnell
Location
leicester
Date
24/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please please do not use this "broadband service!...it is no where nere to their "up to" speed, thats assuming you get any. This is not only about me, its everyone I know using Talk Talk in the LE18 region. Its all about getting out of your contract and moving ANYWHERE else. Their broadband was about the same as the old dial up days...Please please do not give your hard earned to this dreadful Talk Talk...ps their customer service is as low as you can get, possibly lower than you could ever think.
Reviewer
Stuart
Location
Telford
Date
24/12/2017
Ratings
Reliability
2.00 stars
Comments:
Why did you con me into upgrading to fibre broadband when I wanted to leave talk talk due to slow speeds; with a second con of a 'speed boast' when you knew we don't have fibre optic in our area. Worst still saying I'd get speeds of up to 76mbps and a GUARENTEE of 55mbps. You are an untrustworthy company. With very poor customer service. After one hour and forty minutes on the phone I was left with slower download speeds than when I started. Thanks technical team. Potential customers beware, I strong recommend avoiding talk talk.
Complaint ref 1-000005-188526-0
Reviewer
Nikolin
Location
London
Date
24/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Avoid at all costs. As soon as something goes wrong you'll understand that you made a very bad decision joining them.
My phone and internet went dead. As my account was on my wife's name I used their chat service to contact them.
Assuming there was a woman on the other end they brush it all off telling there is nothing wrong with the line and were asking me to do all of diagnosis.
After an hour of me telling them is the line that is at fault and not the route I gave up and told them I was in fact the husband and I wasn't exactly a tech idiot.
Suddenly they managed to find a fault with the line. Sexiest that apart I kept being transferred from department to department the entire afternoon spent dealing with them getting nowhere. I was promised a call back by a manager which didn't happen. I had to call them.
Again 2 hours and 10 minutes being passed from one department to another. All the time talking to managers who could not change my experience and then being insulted with £2 compensation. Only when I asked to speak to a person of higher authority did he find another £10 still half the cost that I had to spend to purchase mobile data.
To conclude don't be fooled by the cost saving as you'll pay in other ways.
Avoid avoid avoid. I am stuck on the contract I have no choice but soon as that is over never going to renew with them.
Reviewer
Afsha
Location
Dewsbury
Date
24/12/2017
Comments:
Dont know where to start with this talk talk. Please and i repeat please do not go on talk talk. EVER. It is theee most rubbish company i have ever dealt with in my life. Sincd i hace been with them i have next to nothing of connection if any sort. It never works. Ive had engineer out. The absolute rubbish customer service they provide is ridiculous abd disappointing who can never do anything for you. Firstly cant do understand a word yet r there for our customers service. They tell u they will call u back when they have a solution for the case but never do. I am stuck. Worst service ever.
Reviewer
Katy
Location
Uxbridge
Date
23/12/2017
Comments:
Please do not order this provider because it's the worst internet provider in the whole UK. Customer service is as bad as the internet. Most of them they do not have a clue what is the job they doing. They are very rude and absolutely useless. Also most of them hardly speak or understand any English. So please avoid this company
Reviewer
Amanda
Location
Salisbury
Date
23/12/2017
Ratings
Satisfaction
3.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Broadband itself was fine. I had no problems with its speed or reliability. However the people I spoke to when my contract ran out were pushy and rude and I was misinformed which later I ended paying dearly for. And then more and more phone calls had to be made in order for me to not pay through the ear for something I wasn't aware of and each time the people were rude and unhelpful and nothing they said got done. Eventually I got out but It wasn't easy at all.
Reviewer
alan
Location
Manchester
Date
22/12/2017
Comments:
customer service very poor,I receive regular calls from scammers
Reviewer
david tune
Location
York
Date
22/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
UFO fibre broadband, supposed to be super fast. My upload speed is 3.15 Mbts download 1.7 Mbts.
And I am using latest upgraded Desktop.
Reviewer
lisa c
Location
cardiff
Date
22/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
No business phones from july 2017-october 2017. nearly broke our small business.
we moved premises and so we informed talktalk and signed a new order to take services with us. sounds easy doesnt it. they left us without phones, broadband or any communication for months - worse customer services i have ever experienced. phoned daily but simply passed from department to departmnet. was told i wouldnt be billed for the period i was without phones however they have billed me for both premises. save yourself a headache and dont touch talktalk if you actually need telecoms to run your company. am referring this company to ofcom.
Reviewer
Andrew shaw
Location
Cornwall
Date
22/12/2017
Comments:
Talk talk are an utter utter joke. Was cut off for three weeks, got charged £54 for the pleasure. They get foreign staff to ‘talk’ you thru any problems. Can’t understand a word they say so you get frustrated and end the call with no resolve as far as they are concerned they have done what they needed. Non existent call backs. Even standing by the router the signal is in and out. Very very very poor.
Reviewer
John Brandley
Location
Wisbech
Date
22/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I am a systems network engineer. Coonectivity, reliability and speed is not better or worse than any other provider. Where they fail miserably is when a customer has to interact with them. Their "tech support" is a complete joke, the 10 pounds a day "fault managers" know nothing about network infrastructure or how it works. I reported a FTTC broadband fault and told them that my tests indicated a faulty port at the cabinet (a common occurrence since Openreach started replacing them) and I requested a port change. TalkTalk's support not only didn't know what a port was but totally ignored what I was telling them and insisted going through their stupid script. This was yesterday. Today they told me that an engineer was booked for Christmas day, I don't think so. Avoid TalkTalk like the plague, choose a provider based on customer support not broadband performance.
Reviewer
R Bramall
Location
Rotherham
Date
21/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with talk talk for years and never had any problems with them until I ungraded to fibre.. well I say upgraded but I suppose it’s downgraded because my broadband speed is actually less now. 10gb if I’m lucky.. had it 4 days and wanted to cancel it to be told I can’t because I’m in contract.. I informed them that it’s less than before and was told they only guarentee when you connect with hardwire not wireless.. so now I’m paying extra for less. Useless and rubbish, I’m off to complain to offcom.. stay away from this company the customer service is shocking, they’ve lost a very loyal customer
Reviewer
BLAKE
Location
Hyde
Date
21/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The service i received from talk talk was embarrassing i have never dealt with a company this bad and not one of the customer service agents or so called managers have a clue and cant speak English properly so nothing gets dealt with as they don't understand what you are saying they sent out a returns bag out and the bag was to small to fit the products in and wouldn't send me another bag because i cancelled the account they have taken money from my account upfront and not returned this which i was promised they would i would strongly advise anyone thinking of using their services to avoid this company they are scam artist who use none uk based call centre so good luck trying to resolve any issues you are having with this company
Reviewer
Lauren
Location
London
Date
21/12/2017
Comments:
The worst company I have ever dealt with in my life!
Terrible connection!
Even worse customer sevice - passed around from pillar to post. Very rude. They don't kow anything. On hold no less than 2minutes at a time. I have never had a call that has lasted less than 45 minutes.
Dooooo not buy talk talk!!!!!!!!!!!!!
I wish someone had warned me.
Reviewer
Phil
Location
Sheffield
Date
20/12/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Comments:
We had to engage the cheapest company, as we are in a position where we needed broadband for a couple of months only as we are selling our house. We had to agree to a twelve month contract. Desperate for broadband for serious personal reasons. Our day has finally arrived. Yippe. Whilst they quote as being connected anytime today until midnight, I received an email to my 4G phone stating we were up and running from 13.45. Called customer services who I couldn't understand save that we would be connected by midnight. Just saying, don't hold your breath folks. Very disappointing indeed. It is 21.09. Still time I suppose....
Reviewer
FourPart
Location
Southampton
Date
19/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I had been with TalkTalk long before it was even TalkTalk. I started with LineOne in 1995. This was later taken over by Tiscali which, in turn was taken over by TalkTalk.
Ever since TalkTalk took over I have had nothing but trouble Customer Service is appalling. Their 'Tech' support knows nothing & follow the usual checklint of clearing cookies & history, and that's about it - even when you've told them what the issue is & what needs doing in order to fix it.
Eventually, after my IP was continuously being blocked by Spamhaus, and TalkTalk refused to do anything about it I switched to PlusNet (and am already getting much better service, from advisors who actually speak understandable English). I immediately had problems then with my TalkTalk Mobile account, as I could no longer access My Account in order to check my Mobile bills. Needless to say I switched that account to PlusNet as well. Now that I have received my PlusNet SIM I learn that on inserting a TalkTalk SIM it automatically locks your phone to the O2 network. Now I need to chase up TalkTalk in order to get a PIN to unlock it, but can you find any way in which to contact them by email? Not a chance, and if you work hours that make it impossible to contact them online or by phone, you're screwed.
AVOID TALKTALK AT ALL COSTS. They're not at the bottom of the Which! reviews for nothing.
Reviewer
S David
Location
Cambridge
Date
19/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What an absolutely horrible company. Avoid at all costs! Entire experience from start to finish was awful.
Reviewer
Eric
Location
Southampton
Date
19/12/2017
Comments:
Every week at least 1 day we have no internet at least once a month we have no phone for 10 day at a time when you phone for help you are put through to India they want £250 if I leave before my contract is up only just signed with them so I am stuck , we have been without a phone now for 5 days week before was good only 2 days .
Reviewer
Ruby
Location
Rural Shropshire
Date
19/12/2017
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Yes it is actually bad. I was with a broadband provider called tentel and I never had any issues with them what so ever. The connection was always great and steady. Then out of nowhere we were informed that talk talk had brought tentel and they would now become our provider. My god since that day the broadband has been shocking. The connection dies several times a day, it’s so so slow and unfortunately living in a rural location fibre broadband is not an option. I only use it for my phone, the computer on the odd occasion and for my now tv box. Shocking shocking shocking!!!!!!!!
Reviewer
Karimi
Location
Fleet
Date
19/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk is the most rubbish provider which I have used so far.
They haven't connected my phone after 10 months.
TalkTalk asked me to connect the rutter to the back of sucket because their engineer failed to connect the cable to the sucket.
During last 10months I spent more than 20 hours to talk to them to fix the problems but they never did it.
for two months the internet was not stable and it disconnected automatically.
Their customer service is annoying.
Reviewer
Miss S
Location
Kingston
Date
18/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with TalkTalk for around 2 1/2 years now, throughout this time I initially set up a DD for the package which was £21.50 per month. The first 6 months was okay. Had issues relating to speed and broadband connection nothing with finances. I was then charged a late payment fee even though I had a DD set up, I was charged for excess amount each month without realising until I child my bank statement as it was a DD. It came to the last month and the final amount to be debited was 27.50. When I called regarding this change they explained they have increased their plan cost and are apparently allowed to do so with notice given. I recieved NO correspondence explains any price changes and they confirmed this their end and offered ma discounted bundle for 20.00 per month and having had previous issues an extra 50p for non-direct debut payments. I have been on this plan for 12ms and honestly I phone talk talk at least once per month about my bill being consistently wrong, or about my services being dodgy. I recently moved house and now talk talk are charging me for the move and for a late payment charge which doesn’t actually make sense because I had NO SERVICES for a month and I wasn’t told when my services were reconnected that I would receive n itemised bill for the time I did use in nov. All in all, they’re awful to deal with and to have to stay in a contract with them for 18+m is a really difficult commitment. I will be ending my contract this Jan and paying a fee to be disnnectes but 2018 will only be spent talking to incompetent staff who actually have no idea what they’re talking about or what ‘customer service’ actually means.
Reviewer
JoeSpud
Location
Derbyshire
Date
17/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had to suffer with TalkTalk for over 8 years, as I never negotiated the contract initially and have been stuck with their services ever since. Their Customer Service is inept, inadequate and inefficient. I had cause to contact them recently, not only do I have to ring someone in India, who are 5½ hours ahead of Britain, but, I have to explain to them what their job is, I'm in Customer Services myself and wouldn't employ any of these people, they are dreadful. I was advised that I would have to wait 3 days before one of THEIR engineers contacted me, however, after 3 days I get a knock on the door from a BT engineer who had parked his van on my drive. On questioning his uninvited appearance he informed me that TalkTalk don't have any Engineers, or, vehicles, or, any type of technical staff, in Britain, all the roadside cabinets that house internet cables and everything else are owned and operated by BT and their engineering staff and they bill TalkTalk to do any necessary repairs to their customers after rectifying any problems on their behalf, what a load of rubbish, why are we paying for Talktalk, then, I might as well go directly to BT, their chap said they would come out within half a day if there was any problems with cabinets and ISP services to residential addresses, I got the gist of what he said and reading between the lines it sounded to me as though BT look after their own customers first and any Talktalk consumers get a poor deal, even slow and laborious download speeds as they pay a cheaper price for their monthly bill, it all sounded as though TalkTalk don't have any financial clout and no equipment whatsoever to be able to compete with British companies, no wonder they are bottom of the ladder in all aspects of consumer satisfaction and delivery, and of course to boot, they allowed their customers email accounts to be hacked several years ago and we've all had the Indian Scammers on our phones ever since, and OFCOM and our crap Government can't/won't do anything about it, it's pathetic.
Reviewer
Anonymous
Location
Date
17/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This was my worst experience and it is without a doubt a rip off as I haven't even got the tv box yet I have to pay and if I could give it zero stars I would. I call customer service at least 6 times a month and I am really disappointed. I am not paying for this and I would not recommend it to anyone.
Reviewer
Alex howlett
Location
Cambridge
Date
17/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
An awful experience, I basically paid for over a year to not have internet, no one ever helped and customer service were rude. Please choose another provider
Reviewer
chris
Location
cambridgeshire
Date
15/12/2017
Ratings
Speed
3.00 stars
Reliability
2.00 stars
Comments:
15 years ago I had problems with talk talk and had no internet, they would not acknowledge the fault so the only and quick remedy was to cancel and get a new provider and it was back on. Unfortunately talk talk bought out the new provider a couple of years later, for the next few years I stuck with them as the speed etc was good however customer service is still shocking, they are unable to carry out the most simplest instructions as they just can't comprehend anything, they have left my business with no internet and there sales team are total utter bare faced liers as I asked them a question 3 times to clarify which they did but it was a lie. have gone to BT, it took no more than 15 minutes to sort out what took talk talk over 2 hours and still unable to sort
Reviewer
Carmen
Location
Date
15/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The worst customer service ever.Ivoid to make a contract to this company and you will filling much better with out stress and been on the phone all the time.Just for few more pounds go for virgin in 1 day you have the broadband at home.Excellent
Reviewer
chris
Location
st austell
Date
14/12/2017
Comments:
Update on previous review. Broadband completely failed now and they can't get an engineer to me for 12 days so have told them I will cancel direct debit and walk away and they can pursue me thru the courts. No ratings at all as complete package and customer service is absolutely useless. Totally horrendous experience. Would advise anyone against signing up with them.
Reviewer
chris
Location
st austell
Date
13/12/2017
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Despite what I'd been told in the ads internet coverage is patchy and slow and I frequently have to turn the router on and off to get a connection. Wish I'd paid a bit more with another provider. It's true what they say,you get what you pay for.
Reviewer
Rebecca
Location
Huntingdon
Date
13/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unusable internet speed. Couldn't even load a photo. Was told we would have 17mp per second and was receiving 0.3mb per second! Had to speak to 7 people to cancel it and was on the phone for over 2 hours all together. Worst customer service I've ever experienced. And I am still being charged for the usage of services until the cancelation date which is a Months bill for something I am unable to use.
Several friends have also told me that they have had awful problems and customer services too!!
Reviewer
hioctane
Location
UK
Date
12/12/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Haven't had a single day where I haven't seen a "DNS error" when browsing webpages. All webpages will go down for around 5-10 minutes when I get this DNS issue.
Never had one problem with BT broadband. But get one every single day with talk talk. Which is always this DNS error.
Reviewer
Amy
Location
Griffin
Date
12/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i have been with talk talk just over 2 months now and the customer service i have received from them as a whole is disgusting. My bill was sent out on the 28th and not due to be payed until the 7th. I kid you not hours after i received an email on the 28th I was harassed by talk talk via email and automated voicemails on my landline said saying that we owe them money the fact of the matter i did not owe them money until the 7th if i did not pay the bill when it was due which i did pay days early and i still kept receiving these annoying messages and calls. I then received a call from my mum asking did i pay the bill as talk talk have called once again saying we owe them money they then con her out of paying another 33 on top of our phone bill which was 45 pound, i then call to ask why they took this amount of my mum as i had already payed this they stated it was due to trying to take money out of the direct debit set up and it was rejected which was complete and utter crap as they were not due to take the bill out on the 7th and i payed this on the 3rd and they then took money again off my mum 5th. I rung up and asked for a refund because there was no need for them to take this amount of my mum for starters this was on the 5th and i have received conformation of refund via email. it is now the 12th i call to see where my refund is and they tell me my direct debt (which they supposedly tried to take money out of reason being they took the extra 33 pound but was rejected) was not set up and it has only just been set up so i now have to wait another 7 days. Do yourself a favor and avoid joining these bunch of idiots who do not know what they are talking about and can barely understand a word of English!
Reviewer
Atkinson
Location
Bishop Auckland/Weardale
Date
12/12/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor speed - not what I pay for. customer service is also poor, with their agents phoning at odd times of the day, in an hard to understand accent that is hard to recognise whether it is a scam (I have been scammed unsuccessfully) so am doubly careful about unidentified calls.
Reviewer
David heading
Location
Cambs
Date
10/12/2017
Ratings
Customer Service
1.00 stars
Comments:
I have just spent most of the day on the phone to customer services speaking to at least 6 different people.All of whom spoke poor English trying to sort out a problem.In the end I had to to hang up with no resolution to the problem before I crushed my phone in anger.This the worst customer service I have come across,so talktalk get customer services back on England to have any chance of some customer satisfaction.Also sort out your ordering procedure because 3 cancelled orders isn't good service.If I could give a minus score I would.
Reviewer
Non of ya businesses
Location
Some where
Date
08/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sucks the speeds go down all the time to 1mbps and we even have fibre optic
Reviewer
Afon Village
Location
Rogerstone
Date
08/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with TalkTalk for several years now, but the service is not good enough. Persistent complaints to TT about the local broadband speed have been met with the usual offshore script read response.
There is Fast Fibre To The (Local) Cabinet not more than 250m away from my house. However my evidence is that I'm still connected back to Rhiwderin (SWRWI) exchange 4kms away, which gives a modem 2Mbps download data speed (test data is only 1.8Mbps) for a sync of over 2.7Mbps. At 80% Sync then I should on their stats get 2.02Mbps data download. Recently my line was throttled back to 1Mbps data speed for a number of weeks. If you look at online available stats for this area, then TT can do better, with figures of 17Mbps+ being possible.
My conclusion is that the policy is to fob-off their customers. There's never been a straight answer to the question of "Why is my twisted pair not connected to the Fast Fibre local cabinet?", probably because the faults staff in India have no idea as to what is available here in Rogerstone.
It's a poor show after having been a long standing customer of TT. It would be a good idea for TT to pull their finger out as Virgin is now laying fibre around local streets. It will not be long before I leave TT on the basis of their breach of contract.
Reviewer
Kenny
Location
Leeds
Date
08/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The internet service hasn't worked since the beginning. One of their own engineers confirmed this when he came to our house. He said there would be follow up since he couldn't fix our problem, and there was no follow up. They tried to fix my problem over the phone another 5-6 times and each time they failed, there was no follow up. They told me they could cancel my service free of charge if I gave them a month to fix it. However, during the month they did not even try to fix our problem. After a month, they are doing everything to prevent us from cancelling. They transferred me at least 4 times and I am now still stuck with their contract. It has been 2 months of no service. I even talked to BT and their engineer checked that there was no way that I was receiving internet from Talk Talk
Reviewer
Serena
Location
Watford
Date
08/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Zero is the service and the score. Obviously run from overseas using contracted BT engineers to install. A week after instalation I received emails and incoherent voicemails telling me there was a problem with my line - there wasn't. Then they cut the line and sent me an email saying they'd received a cancellation request from another provider - they hadn't. When I rang I spent 20 mons being transferred around overseas call centres to be told eventually that it would take 14 days to reconnect me - my advice - avoid!
Reviewer
aw
Location
wales
Date
07/12/2017
Comments:
signed up febuary live 21/02 only phone no internet as too slow to get on mobile phone , Tech manager phoned 24/03 to do line test managed to get me to disconnect to bare wires hanging from wall said they'd get engineer out to reconnect inbetween foreign swear words and saying i was blind as well as f****** deaf (i wear hearing aids) stated would not be charged while disconnected ,Despite lots of call on mobile virgin and chat using all my allowance on mobile hotspot up over 2 nights in june plus at other times as well . Finally managed to get a complaint in progress in September i have no hair now, so upgraded my mobile hotspot to 40gb a month with three .Did bank account check shock horror i had had 142.50 stolen from my oap pension by yes talktalk stopped DD, that was basis of complaint plus no service . So engineer came reconnected and didn't like what i said about doing line test with screwdriver as per instruction from talktalk . Anyway got line back on and broadband at last but only 0.11 download and zero upload on the 13/11 they offered me a refund of 34.73 to be taken off outstanding charges of over £70 which included late payment charges for late payment on charges whilst not connected .cost over £150 to get rid of them and that was with cancelling with no penalties . It was worth it as at nearly 70 years old i didn't want anymore stress xmas now cancelled till march as still paying off overdraft caused by them taking money from bank account . Maybe dry toast dipped in tea for xmas dinner but i am well rid of talktalk.
Reviewer
ian6767
Location
leeds
Date
07/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
talktalk promised us 14/12 would be switchover date from plusnets dire / slow broadband. we then got a txt from them beginning with "GOOD NEWS" then telling us our switchover date was 27/12, delayed by 13 days later than it should have & more importantly, after xmas!!!
Reviewer
Nasser
Location
Newcastle upon Tyne
Date
06/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was with BT Infinity 2 having great speed. Suddenly BT sent me an email that they will increase the price and if I don't agree then I can leave them. I still had a year with them. They sounded arrogant to me, so I decided to move to TalkTalk's faster fibre 76 MB. That was a big mistake! My fiber broadband no fluctuate between a few megabytes to 45 mg at its best. I used to get 60 to 80 mb with BT. Damn BT arrogance. Couldn't stand it!
The worst news with the rubbish talktalk broadband is not the speed. Their worst is their customer service! When you talk to them you feel like talking to some nut and you don't know where they are and what language they speak! But you know they lie and keep lying! I wouldn't have imagined any stupid failed company would leave their business in the hands of a few nuts!
Reviewer
Michael
Location
Auchterarder
Date
06/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service, intermittent connection at best. They have now banned me from their Facebook page as they didn't like me leaving bad reviews on their adverts. I've been doing this for months but they still the acted quicker than their broadband runs
Reviewer
VN
Location
SW Scot
Date
05/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Very disappointed with TalkTalk. Joined 3 months ago on upto 38 Mbs guaranteed minimum 35Mbs. Average speds range from 9Mbs to 19Mbs - received 27Mbs once. TalkTalk very hard to contact by email and seem unwilling to properly tackle speed issue. I do not want to spend time on phone with them: the one call I had was very unsatisfactory as staff member could not deal with complaint and passed me to 'customer services' where I had to enter number codes to get to right dept - gave up in disgust. Will not be renewing contract!
Reviewer
Ryan
Location
Glasgow
Date
05/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely ****. Worst people to deal with in this world. If anyone is reading this and thinkIng about going with talktalk DONT. There English is ridiculous and there service is even worse. Constantly mucking you about and trying to take payments when not due
Reviewer
jake
Location
north west
Date
05/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
well. basically. its not a review but to anyone whom it may concern - My name is Jake. I'm trying to build up the legal case against TT - but has spoken to the lawyer - would really be better if it was a group complaint. so - if there is anyone who would be considering this kind of step and joining - please don;t hesitate to contact me on 07376218050 or [email protected]
thank you
Reviewer
Malcolm young
Location
Essex
Date
04/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I read some of the other reviews and I am shocked that I am not the only one this company lie too and try and steal money from, I have taken 3 days annual leave to be home for them to attend and no one comes, they took £65 of me for them not booking an engineer, I cannot start to tell you the idiots I have had to speak too I even had to ask one if he was taking the piss out of, do not sign up too then they are useless but for me the worst part is being lied too by supposedly managers poke your broadband
Reviewer
Jeffrey Howells
Location
CF72 8AQ
Date
04/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
The maximum speed that I have ever had with my Talktalk router is significantly less than half of what I was promised.( I was promised 78 to 80 but have never had it above 32, and even less than 10 in my lounge where I spend most of my time.
The company’s support is a joke. All telephone calls are routed to the Philippines and although the operators are very polite they are extremely difficult to understand, especially from their call centre where everybody is chattering away in their own language.
What ever you do DONT select Talktalk as your ISP. I guarantee that you will severely regret it.
Reviewer
Daniel Roberts
Location
Stoke on Trent
Date
04/12/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I moved from BT to talk talk my go live date was the 28 November 2017. They rang me on the 29th saying there was a delay and it will be live on the 30th. I then had a phone call on the 1st of December saying they are having issues and it will be the 12th of December before my services go live. I will never ever use talk talk again. I've spent hours on the phone and days without internet. BT have matched the deal and I'd rather in future pay £18 extra a month to know I'm getting a good service from BT.
Reviewer
Elsie
Location
Kent
Date
04/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet speed is a joke, supposed to be up to 17Mbps in reality I am getting 1.7Mbps. I appreciate that the advertised speed is "upto" but 10% is beyond a joke.
Reviewer
Andrej Nozka
Location
Bristol
Date
04/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst provider... They are not able to provide what they will promised. We are trying to get refund as we had our speed 0.3mb for all the time and they are saying thats impossible so guys forget on talk talk very quickly... Never ever talk talk they will take your money but not give you for what are u paying.
Reviewer
Aleksandar
Location
Belfast
Date
03/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst "fast" broadband provider ever. We have speed that is 30 times slower than it should be. Tried calling multiple times but nothing happened. Customer service sucks and does nothing. After last call they told us "they have to optimize" for ten days. Well you know what **** YOURSELF, WE ARE CHANGING PROVIDER!
Reviewer
Alix
Location
Oxfordshire
Date
03/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Doesn't even deserve a star. **** wifi all day, that only lasts for seconds then turns off for a while again. We might only have 2 hours of wifi per day. Called several times, all they can say is that 'there are some issues'. NO **** SHERLOCK thats why we call. Don't waste your time or money, not worth
Reviewer
Hamid kazemi
Location
London
Date
03/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I upgraded my contract with Talktalk couple of months before last x-mass and was hoping it will sort out my problems with speed, Wi-Fi connections or downloading however after committing myself to new contract for Fiber Optic with more powerful, reliable and faster broadband connection which they advertised and promised but frustratingly all the problems started again.
Speed fluctuations were even worse although in their contract they said minimum speed guaranteed of 18.6 Mb but I had even screen shots for less than 3 Mb.
Wi-Fi connection was so bad which we couldn’t connect to mobile, ipad or watch on line movies in the house although we contacted the company and requested the better router for internet connection but received the same cheap & useless router again.
We had on numerous occasions, engineers from BT & TALKTALK and they couldn’t find any fault with wiring or my computer but they were all agreed the problem was router and suggested to purchase Wi-Fi buster from talktalk and I bought power-line adapter kits plus Wi-Fi Range Extender which they cost me about £100 however still had those problems.
I contacted the Ombudsman organisation and provided all the documents and screen shots, they agreed there was a problem but still found in favour of Talktalk!
Fortunately my contract will finish in few months time and all the stress or nightmares will be over however I wouldn’t recommend this deplorable broadband company to anyone.
Reviewer
David
Location
Nottingham
Date
03/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Quite possibly the worst internet service provider in the world. I was left without any connection for the best part of two months. This is my worst experience from any ISP. Never again.
Reviewer
Hamid
Location
ILFORD
Date
03/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk useless broadband;
I upgraded my contract with Talktalk couple of months before last x-mass and was hoping it will sort out my problems with speed, Wi-Fi connections or downloading however after committing myself to new contract for Fiber Optic with more powerful, reliable and faster broadband connection which they advertised and promised but frustratingly all the problems started again.
Speed fluctuations were even worse although in their contract they said minimum speed guaranteed of 18.6 Mb but I had even screen shots for less than 3 Mb.
Wi-Fi connection was so bad which we couldn’t connect to mobile, ipad or watch on line movies in the house although we contacted the company and requested the better router for internet connection but received the same cheap & useless router again.
We had on numerous occasions, engineers from BT & TALKTALK and they couldn’t find any fault with wiring or my computer but they were all agreed the problem was router and suggested to purchase Wi-Fi buster from talktalk and I bought power-line adapter kits plus Wi-Fi Range Extender which they cost me about £100 however still had those problems.
I contacted the Ombudsman organisation and provided all the documents and screen shots, they agreed there was a problem but still found in favour of Talktalk!
Fortunately my contract will finish in few months time and all the stress or nightmares will be over however I wouldn’t recommend this deplorable broadband company to anyone.
Reviewer
JohnW
Location
Wakefield
Date
03/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This has to be the worst provider I have ever used. The customer service is terrible and extremely slow. Don't expect to resolve any issue quickly! The router is poor. In my case does not allow home working via vpn, fairly standard requirement these days! Service is too slow. I had an installation issue that took 3 days to resolve. The technical team have little to no information. After 3 days of having the service I tried to cancel and am being charged £140 due to ending my contract early (because I am 1 day over the 20 day order period from when I originally placed the order). They make no allowance for installation delays, getting the engineer out and connecting you up to your go-live day, so beware!
Reviewer
Paulius
Location
London
Date
03/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Biggest liars and bull**** company ever.when you want to cancel your broadband they will talk nonsence for hours and then when you still tell them NO,they will keep sending you bills as if you never canceled your service.
Reviewer
Hamid
Location
ILFORD
Date
03/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk useless broadband;
I upgraded my contract with Talktalk couple of months before last x-mass and was hoping it will sort out my problems with speed, Wi-Fi connections or downloading however after committing myself to new contract for Fiber Optic with more powerful, reliable and faster broadband connection which they advertised and promised but frustratingly all the problems started again.
Speed fluctuations were even worse although in their contract they said minimum speed guaranteed of 18.6 Mb but I had even screen shots for less than 3 Mb.
Wi-Fi connection was so bad which we couldn’t connect to mobile, ipad or watch on line movies in the house although we contacted the company and requested the better router for internet connection but received the same cheap & useless router again.
We had on numerous occasions, engineers from BT & TALKTALK and they couldn’t find any fault with wiring or my computer but they were all agreed the problem was router and suggested to purchase Wi-Fi buster from talktalk and I bought power-line adapter kits plus Wi-Fi Range Extender which they cost me about £100 however still had those problems.
I contacted the Ombudsman organisation and provided all the documents and screen shots, they agreed there was a problem but still found in favour of Talktalk!
Fortunately my contract will finish in few months time and all the stress or nightmares will be over however I wouldn’t recommend this deplorable broadband company to anyone.
Reviewer
Mcd
Location
Dundee
Date
03/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish i never signed up for that pish company. Only been 3 months set up. A month and a half no connection a million times a day. Installed faulty equipment. Tried to charge me to change it. Engineer abandoned job and fkd off equipment apart. No phone. Tried to charge me again for an engineer. No. Tried to tell me to instruct my 3 year old to repair it. Seriously. Rent films dont get to watch. Even though they happy to take ur money. Told me i will get fastest broadband over 35mbps more like...... 1.4, ..... 0.35mbps sand so on. Customer service suck dont call bak takes hours of repeating same things over and over and over. In all they are the worst service. Worst customer service. Worst response tine worse connection..... Save the stress AVOID.
Reviewer
David
Location
Nottingham
Date
03/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Quite possibly the worst internet service provider in the world. I was left without any connection for the best part of two months. This is my worst experience from any ISP. Never again.
Reviewer
James
Location
York
Date
02/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful internet avoid at all cost. Random disconnections frequent throughout the day as well as below average internet speed!
Reviewer
Amman
Location
London
Date
01/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I wish I could give them less than zero stars. I have been with talktalk for last 1.5 years and can’t wait to move to another provider. If like to talk for hours on the phone and pay for no internet connection then talktalk is best for you.
Reviewer
Amman
Location
London
Date
01/12/2017
Comments:
Worst broadband ever. It’s been 1.5 years with talktalk and I never had a reliable connection even for a week since day 1. I am tired of calling them and even made formal complaints but they were not able to fix my broadband. 2 times they cancelled my contract and charged me early cancellation fee with me calling them. But I am very happy my contract is finishing next month and I am leaving this rubbish provider with rubbish service. I will never ever go back to them not even in my dreams. I wish I could minus stars from them. I wonder who gave them more than one star.because they worth nothing and should be sued for giving wrong information about their broadband if you are getting 0.5 mbps then you are the luckiest man on earth.
Reviewer
p bolton
Location
chesterfield
Date
01/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
please don't use them they are not fit for service
Reviewer
Gary Perryman
Location
Northamptonshire
Date
01/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Connection constantly dropping out all week and from what I can see on forums this is happening all over the country yet according to the Talk Talk web-site, there are no problems at all anywhere. Absolute BS!
Reviewer
Amy
Location
Liverpool
Date
30/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Let me start by saying how slow talk talk is..... such an annoying network to be on.
The customer service is also a disgrace, I had to cancel on an engineer due to a family emergency.... which was unavoidable! And talk talk charged me 50 pound, even though I spoke to the engineer to cancel they told me I didn't speak to talk talk, even though the engineer was hired by talk talk.
After being passed from pillar to post through email and phone, the final conclusion was that it said in the terms and conditions they could take that money, even though they new my family situation which is completely heartless of them.
They are also not only slow but every box I've had with them is faulty.
Do not join talk talk EVER
Reviewer
C Harris
Location
coventry
Date
30/11/2017
Ratings
Satisfaction
1.00 stars
Comments:
I am giving no stars. Appalling customer service. I have tried sorting my phone line (which is faulty) for 3 months to no avail. You have to repeat yourself every time you phone as they keep no records, they promise to phone you back and don't and then they hang up on you when you have finally had enough and want to cancel. Please avoid.
Reviewer
Diana
Location
Date
30/11/2017
Comments:
If you wish to have your internet service constantly cut off and have to speak to rude and unhelpful call centre staff (when and if you actually ever get through to them) then talk talk is the provider for you. Not even worth a one star rating.
Reviewer
david ramsay
Location
huntingdon
Date
30/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The award for the worst customer service on planet earth goes to talk talk. Without question, slowest and most irritating customer care you will ever experience in your life. The Indian call centre is nothing short of a complete disaster and leaves you feeling isolated disrespected and completely alone with your Wi-Fi service or lack of it. You will be guaranteed to wait 30 minutes every single time you want to speak to somebody. And when you finally get through to somebody, you will be greeted by some of the worst spoken English imaginable and a lackluster approach to handling complex issues and delicate situations with a lack of compassion and understanding when it comes to the fact you have no Internet connection at your house rendering your business and personal life completely null and void.
Please please please pay attention guys and gals all over the UK stay away from TalkTalk at all costs in is really the worst servers you will invest in and I would strongly advise you spending your money with he's a virgin or Plusnet to companies that have excellent reputation and better customer service all round. Do not be lowered in buy fancy television advertisements from TalkTalk because the reality is you will be dealing with an Indian call centre and Indian middle man. Let's face it what kind of British company would organise an Indian team of people to deal with British customers in Mumbai? The Mere idea of this insane organisation lets you know who is behind the talk talk brand.
When it came to my specific problem we live close to the countryside and our Internet signal went completely dead. After ringing up the Indian call centre and wasting a couple of hours on the phone talking to robots we realised from the beginning that our problems had only just begun. TalkTalk state that the problem should be fixed within 3 working days. As I am now writing this review in his close to two weeks of waiting and wondering without a single text message to let us know what is going on full stop I have been forced to write this review to warn you guys about TalkTalk because I don't want anybody else to go through the pain and misery that myself and my family I had to endure. The good news is we have come to the realisation that are money is far too precious to waste on his terrible thieves and inconsiderate idiots so we have invested in money with another company and we are looking forward to receiving top quality Wi-Fi in a matter of days. I hope this message finds you and finds you well please stay away from his cowboys.
If I was to drill down into details we would be here all day but let me tell you in short walk walk from talk talk.
Reviewer
Peter
Location
London
Date
30/11/2017
Comments:
Were not able to fix broadband for 2 weeks. Cancelled at the end.
Reviewer
Bevan Scott
Location
Hove
Date
30/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rang Talk Talk today as my broadband and film access went down yesterday. I rang and the message said technical issues press 1 to get updates via text. This never happened so went on live chat today. And they admitted system outage but said No customers would be compensated as all customers were affected. This is the lowest level of customer service I have EVER experienced. I advise all customers of Talk Talk to WALK WALK
Reviewer
Emma
Location
Cheltenham
Date
30/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst customer service.ive ever had if I could get out of contract I would.they are rude and very nasty on the phone when u have a problem.i wouldn't recommend this company to my ANYBODY stay away from talk talk
Reviewer
Sam Spackman
Location
East Sussex
Date
29/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not use talk talk, my connection is the slowest known to man!!! I seriously advise do not use talk talk as your provider if you wish to speak to them on the phone you will be transferred straight to India where you can't get a word out of raj for love nor money!!!! If I don't get some kind of conpensation I will be livid, I'm not one to normally complain but this company is a joke, if I were you I would go with the next cheapest provider because these ******* are seriously not worth it!!!!! Please don't make the same mistake as me (don't be a tight arse I wish I paid the extra)
Reviewer
Bill
Location
Surbiton
Date
29/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am not used to being a troll, but I must say: avoid at all costs. It is worth paying £10 more a month then to go through the hell on earth that TalkTalk put you through. I have been with them for years. I have given them a second chance a third chance fourth chance. Today, I have finally given up; they have made substantial mistakes at every single step of trying to correct my long-standing problems with them. A few months ago, after complaining about inconsistent broadband, they talked me into upgrading to fibre. At every single step of this upgrade, there was a mistake , And not just a small mistake. When you contact support, you are put in touch with an agent, who may be very pleasant, but really knows nothing, and is reading from a script; they are obviously warned against deviating one I order from the script, and will waste your time repeating these rubrics As if they were putting you through Tridentine Latin Mass from the Roman Catholic Church from before Vatican II. Today, I literally spent the entire day talking to various agents; when they hand you off one from another, you wind up starting from the beginning of the script again. Today was the final straw ; Yesterday was the go live date for fibre. Instead of faster fibre broadband, my service went dead Even though everything inside my home was working perfectly well all through the weekend, with the new writer, on my old standard. Service, aged after agent insisted on walking me through steps with my router, cable, filter etc. No matter how often I assure them everything was working just before they switched, and the fault was probably at the cabinet. I was totally ignored, pasta on to another agent, and so we began from the beginning – not a very good place to start— despite what Julie Andrews might say.
Reviewer
Y
Location
Widnes
Date
29/11/2017
Comments:
Gave 1 star as not possible to give 0. If I am lucky enough to get a broadband connection it is incredibly slow, almost as slow as the Youview box! Took 6 different engineers to complete the installation as a lack of communication within Talk Talk meant they either brought incorrect or faulty equipment. I'm on my 3rd Youview box in 8 months and even this one keeps freezing and needs resetting. Customer Service is appalling, the call centres are abroad so there is a clear language barrier so even if you get one of the few who know how to help they often misunderstand and fail to resolve the faults. Currently experiencing a network outage, this has been a daily occurance for at least the last 2 weeks. Told to ring back in 3 hours to see if they can help then. Told it is a one off, eventhough i've been reporting the same fault as recently as yesterday. They can't even advise if it will be reflected in my bill as they can't look in to if until at least 3 hours from now. So as far as I know I am paying to not receive broadband or subscription channels. Ridiculous "company" if you can call it one.
Reviewer
Joghoh
Location
Kent
Date
28/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Really poor connection, randomly stops working. As I was writing this review, I lost connection and I have to use my mobile data now. Virgin media costs the same but is much better,i wanted to switch but I have to now live with talktalk for over a year.
Reviewer
Emma
Location
Lincolnshire
Date
28/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Brand new customer. Was told I would be live 21.11. Then they pushed my date back to 24.11. This wasn't too bad. I can wait a few more days. Engineer came out and set the property up. Was then told there was an external problem. Due to it now being dark he could not work outside. I was assured that it would be remotely done on Saturday. Got to 4pm Saturday no broadband. I rang and was told it had not been booked for Saturday and that someone would ring me Monday between 1.30 and 2.30pm. I left it to 4pm then I rang them again. Was told I was wrong as no phone call update was on their system! Was then told that someone would ring me Tuesday between 10.30 and 11.30am. They rang, but as soon as I answered they just hung up. I rang AGAIN! Was told I would be contacted at 16:30. They didn't ring until gone 5 and due to driving I missed the call. Now I've been informed by voice mail thatI won't get my next update until Dec 6th!! Its a joke. If they don't get me set up soon they'll leave me no choice but to go elsewhere. I rely on broadband for work!!
Reviewer
Jo
Location
Oldham
Date
28/11/2017
Ratings
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had no internet for 3 weeks...I have been passed from pillar to post and spent over 4 hrs on the phone...3 times an engineer was booked to fix the problem and each time no one turned up...the people at the call centre are useless and not one of them can speak English properly...I have now cancelled my account
Reviewer
Jo
Location
Oldham
Date
28/11/2017
Ratings
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had no internet for 3 weeks...I have been passed from pillar to post and spent over 4 hrs on the phone...3 times an engineer was booked to fix the problem and each time no one turned up...the people at the call centre are useless and not one of them can speak English properly...I have now cancelled my account
Reviewer
Jojo
Location
Wales
Date
27/11/2017
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Fast broadband should be called Connect if you're lucky band. My son is constantly being logged out of Xbox live due to a poor connection and he is the only reason I got broadband to begin with. Ridiculously poor
Reviewer
Saul
Location
Smethwick
Date
27/11/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
when the internet is working it is great,I'd say among the same level as the other providers. however recently there has been issues where the internet would go down for ten hours. we try contacting Talktalk which took us at least an hour or two with the customer service department (offshore) hanging up on us. we decided it was enough and decided to cancel the contract. if they sort out their customer service issues im sure the broadband issues would have been rectified as quick as possible.
Reviewer
Darwin
Location
Cardiff
Date
27/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is my first time to write my review in my life because I really hate talktalk.
First I used to be plusnet and sky customer,it had been working fine and broadband speeds at least 8Mbps.
But talktalk max 3 Mbps,the broadband is absolutely slow and go offline very frequently. Spoke to talktalk,the engineer came,the phone line is fine,the problem must be broadband provider.
I've chatted with talktalk, and they alway recommend fibre broadband, they didn't really try to sort out the problem.
When I asked to cancel it,they told me I have to pay cancellation fee £135, they said the cooling period was pass. They countted dates from date of order not date go live, there was two weeks gap between order day and go live day. I have to stay with talktalk more than 11months if I don't pay cancellation fees.
Reviewer
Tyrone
Location
Oldbury west midlands
Date
27/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor service ment to go live on the 10th November 2017 and to this day I've still got no boardband but they want me to pay for the boardband and to close my account
Reviewer
robert bayley
Location
ashington
Date
26/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
supposed to on fibre lower rate,seems to be controlled to very low performance.Tried customer help online,total waste of time and promised call back the following day on my mobile which did not happen.Can i cancel my recently entered contract with talktalk on the grounds of not honouring said contract?
Reviewer
carol
Location
wales
Date
26/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up 2.5 yrs ago. At sign up, explaned disabled thro brain damage, deaf in one ear, and tinnitus in that ear, (so need people to speak at médium speed and clearly) also short term memory problems, and other issues through being 70+. Set up went smoothly and did get help, but then went haywire, The username and password given was too long and illogical for my brain to process. In eighteen months accessed account only twice. Hacking event pushed me to travel 2 hours to Warrington and sit in till it was re-set, But, still too complex to handle. After the2nd year anniversay, I switched. I could not cancel on line because I could not access my account, However, after switch (new provider told me they could not take over unless TT knew I wanted to change), I got the "sorry to lose you letter - here are our special offers" so assumed all was well. In the new year I was sent an overdue notice for over a 100 pounds. I had allowed the direct debit to actívate the full final months payment, even though you pay in advance, to cover my meagre telephone bill. They took two further monthly payments which my bank recovered. I has two further you owe us letter with no explanation. Each was answered by registered post. No explanation of why I owe them. After 8 months they have sent me, this week, a notice of intention to take me to court due to my failure to respond to their letters. They will tell bank, cc company etc. of my default. Notice the timing: Notice will be issued on Jan 8th, i.e. taking out Xmas and NY breaks, 4 weeks to resolve. No time for TStds to respond, ombudsman etc. My comment now is "watch this space" in the press. I am weary of their deafness, the lack of links between departments. It is tempting to pay up to get them off my back, but this will not help the hundreds of others in a similar position. A sit in at their Salford offices might have some effect. I had a lot of practice in the 60s.
My new provider has been very helpful even with an odd problema.
Reviewer
Tanya
Location
East grinstead
Date
26/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never use, to connect wanted to charge £65 even though said free! Told expensive to cancel. But was within 14 day cooling off period. Now charged 2 months for Internet that has never been switched on. and will have to claim for my money from them absolute Joke! To cancel they kept me on phone for over hour passing back and forth- money! AVOID!
Reviewer
david lodge
Location
surrey
Date
26/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I hate Talk Talk!
I rarely write reviews but Talk Talk have driven me crazy... GRRRR!
I was gong to leave for a better broadband speed elsewhere but got talked into staying by being offered a fibre optics, inc. TV package to fix everything and at a similar price to what I was paying. All sounds good.
But, struggled to get the TV to connect to the Broadband, a lot of messing about. The TV was in the next room which I think was causing the problem, the Powerline Adaptors seemed to struggle.
moved TV into same room and got a connection, moved it back and lost it and so on. I thought an extra adaptor might be the solution and this is where all Hell broke lose as I decided to phone Talk Talk. I do not recommend this.
Not to bore you too much the first call lasted around 3 hours whilst checking my system on the call, no affect! I was offered a call back by CS, it didn't happen, I called again and said not happy to go through same checks, I went through same checks, no success, put through to a manager... Can I have an Extra Powerline? To be fair she was very polite on the 2.5 hour call. No Powerline though and told that reconfiguration would kick in over time but I would get a courtesy call at some point to see how things were.
I did get a courtesy call but missed it on my mobile, I called back, on my mobile, and said that the TV was working but cut out every now and again due to the wireless only just reaching. Would an extra Powerline help? .... We need to do some tests first when you get home she says, waited to be put through to a manager as strangely I did not want to repeat this for the third time. She then asked why I did not phone back prior to the courtesy call. I told her that I didn't really enjoy phoning them and was making do with what I had.
By this point and and hour into my third call I was becoming rather frustrated and said that if she was a manager she could fix it there and then and if she did not I would write a bad review (never threatened this nor done before) and spread the bad news and be angry for ever with them (guess what?), this resulted in offering the service visit of an engineer, hoorah! But.......there could be a cost, so the suggestion was that I called back when I got home to go through some computer tests.I told her no way and that I was now very angry and I was going to hang up and that the equivalent of a full working day had been lost on these calls by the and me. I hung up.
Would an extra Powerline worked or an engineer solved the issue? I do not know but I run a business and get upset about any complaint let alone three about the same issue. I think a physical visit to site might have been nice in this instance.
Anyway in typical English style I calmed down and accepted the occasional drops in connection and the still relatively low (but apparently acceptable - 25 or so) Broadband speed, that last call was about 2 weeks ago now. All was okayish.
I looked at my mobile phone bill today..... £30 odd pounds for the pleasure of calling the terribly frustrating and anger inducing Talk Talk. If only they could Walk Walk!
They are cheap to be fair but I would like to think that this review stops people from joining them, or at least questions their decision or even that they try to improve their CS. If something doesn't work God help you!
And here are a few more exclamation marks for extra impact!!!!!
Writing this has been amazingly cathartic, all is well again :-) actually to the point I'm going to copy it to other review sites.
Reviewer
Mantas
Location
Huntingdon
Date
25/11/2017
Comments:
The worst service ever. Waist of time. Waited 5 days for connection, everyday had to call and tell that we still haven’t internet, everyday was promised that will work today, never was connected, 5 days canceled and orderder Virgin media, we never had any problems with virgin media.
It was a waste of time and money for calling everyday at least half an hour on the phone.
Never ever again use that service.
Reviewer
Danielle
Location
Date
25/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusted with the customer service and lack of capability lazy repetetive support team and zero concideration for customers
Reviewer
Robynne
Location
Huddersfield
Date
24/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Possibly the worst internet provider! We got promised 17mbps but we only get 0.7mbps and that’s on a good day! I have constantly contacted them regarding their low speeds but they’re absolutely useless! Nothing ever improves if anything it gets worse. They always try to fob you off and tell you that they will call back which they never do! I highly recommend to never ever go with TalkTalk.
Reviewer
Tom
Location
Oxford
Date
24/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utterly terrible on every level: At best incompetent, at worst fraudulent.
Although having paid we haven't had an operational phone line for 3 weeks and the internet is intermittent at best.
Their customer service is equally awful with repeated calls being through people who refer to a script and cannot help in any way. We even had an engineer come and couldn't identify any problems and saying that all issues were with TalkTalk.
I cannot urge you enough to stay away from this incompetent 'provider' to save you wasting your time and money.
Reviewer
Phil
Location
Nottingham
Date
24/11/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Poor to average. Customer care not good, I tried setting up to cancel before the 30 days and they would not accept the notice then they I when i did call a few days after the charged me the extra day. Crazy
Reviewer
peeter
Location
bury st edmunds
Date
24/11/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Slow speed problem took months to resolve. hours of chat on-line . decisions reached not put on my account so getting calls when not needed while promised calls not received. In desperation wrote to CEO office.Now "resolved" Still only getting 20mb when should be 28mb but with reduced price. In spite of this have had THREE calls about my "outstanding complaint"!
Reviewer
Bob
Location
Wales
Date
23/11/2017
Comments:
Put your hand in your pockets,wallets,purses whatever is holding your money and grab a handful of cash and just throw it out the window because with TALKTALK this is all your doing anyway.Why is such a large company allowed to LIE CHEAT AND STEAL from normal everyday hard working people ? Every product from this company is a pile of crap and every aspect of the company is a pile of crap yet they are allowed to rip us off indiscriminately.
Reviewer
russell cant
Location
dover
Date
23/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst company ever
worst customer service
worst internet broad band
dont ever use them
could say so much more but cant repeat on here
Reviewer
Andrew Higgins
Location
Wolverhampton
Date
23/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband connection dropping in and out continuously, very slow speeds of around 2.7mps. And all this from fibre!!
Thank god I am now out of contract, absolute rubbish, how dare they advertise upto 76mbs and only deliver a pathetic 2.7!!
Reviewer
10 year loyal talktalk customer
Location
Rochdale
Date
23/11/2017
Comments:
Ive been with them for over ten years. Their broadband is a load s***te and I am writing whilst being held in que for 45min. Will take them to trading standards for deception and misrepresentation of product/service.
Reviewer
Tom
Location
Dartington
Date
23/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service I have ever received. Managed to cancel after one month of no Internet. I'm now trying to get refund for terrible lack of service. Don't use TalkTalk they are the worst ever!!!! Beware beware beware !!
Reviewer
Aaron
Location
Harlow, Essex
Date
22/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Total deniable rubbish, I'm lucky if i reach 4Mb/s usally hits 3.2Mb/s dropping constantly to 2-300Kbs up to 1Mb/s back down the all the way up to the dizzying heights of 4 to 4.5Mb/s for a second then plummets right back down to the low kbs again!! it can take days of leaving my xbox on 24/7 to dl 1 xbox game, so i constantly have a queue a games to dl and thenyou have updates 2-3 gb which means you can't play the game untill the update is dl but you also cant stream anything either because Talk Talk can't seem to handle streaming and dl at the same time! How these adverts for braodband show entire familys mum, dad, 2-3 kids all streaming , gaming, dl in there diffrent rooms from the one broadband provider (i.e Talk Talk) all together at the same time is a joke. And i use Ethernet cables over wifi as the wifi doesn't seem that great connection either! I also completely agree with one of the other reviews about constantly having to switch off and reboot the modem to get it to get back to its amazing 2Mb/s dl speed as it will regularly freez or stop all together. Rubbish is the polite word personaly I'd describe it in far more colourful words if i could ( and regularly do in the privacy of my own home.
Reviewer
Lukas
Location
Newcastle upon Tyne
Date
22/11/2017
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with TalkTalk for a long time. A long time means extended contract twice at least, which is about 4.5 years now with TalkTalk. Currently having Fibre 38Mbps and can't really complain. The speeds are good, They have improved speeds as usually had 34Mbps download and 2Mbps upload. Recently was checking for some time with speedtest and it showed 36-38Mbps download and 8-9Mbps upload. Very happy about this. Customer service? They try, however never really needed to complain so can't tell how the support really is. Connection is very stable, you can use whatever router you want. Their routers are not brilliant, however they lack 1Gbps ports (only having 100Mbps ports) as the home networks are now really fast and it is useful to have 1Gbps ports when copying large files between devices etc. so I use extra 1Gbps switch for internal network. Overall, never had a problem with them.
Reviewer
Paul Burke
Location
Skelmersdale
Date
22/11/2017
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I would like to know the best and cheapest provider I could change over to . I am paying £27.00 a month at the minute.
Reviewer
MARTYN
Location
PONTYPOOL
Date
22/11/2017
Comments:
THIS MOB MAKES DICK TURPIN LOOK A NOVICE
PLEASE PLEASE DON'T CHANGE TO THIS CRAP COMPANY.call centers with low empathy and huge call handling times. Low effort and urgency to solve problems and problems regularly occur - no understanding of how to solve the issues, just pointless diagnostic tests.it wouldnt let me give a minus
Reviewer
Rich
Location
Bury St Edmunds
Date
21/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Most useless provider so far. Pay stupid amounts of money for crap internet. It seems to go off each evening. Each night I come home to a red internet light and have to turn off then on again. Sometimes it works, other times it doesn't. Now at the point where I'm riding out the contract and will refuse to go near them.
Reviewer
Christopher Barkas
Location
Whitby
Date
21/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Whatever you do don’t have anything to do with any talk talk products,the service is absolutely disgusting the operators are totally clueless and speak terrible English , my service didn’t even work and they tried to charge me more for 1 days line rental than for an entire months broadband and complete phone package I will never ever have anything to do with them again as long as I live and will never recommend them to anybody, go to hell talk talk you’ve maid my life a misery
Reviewer
Miss Whaite
Location
Ayrshire
Date
21/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Terrible internet from Talk Talk in last few weeks, called them couple of weeks ago to complain they stated no internet probs it was because i was needing to upgrade to fibre so signed up for fibre was advised engineer be out today between 8am-1pm no one turned up. Told them I want refund for loss of earnings they said they can't do that but they are sorry. Not good enough Talk Talk I'm now off to BT bye bye and good riddance!
Reviewer
Mona
Location
London
Date
21/11/2017
Comments:
Terrible service; speed is not enough to have two devices connected to internet, bad customer service, don't be fooled getting a broadband with them, they won't let you cancel it within the 28 days that they state in the contract but will make you pay a ancellation fee.
Reviewer
Ian
Location
Wirral
Date
21/11/2017
Comments:
Don`t touch with a barge pole, if you see there reps walk the other way. they should be taken to court for impersonating an internet product. As for customer services it`s a disgrace why can they not give you an honest answer it is incredible how they can keep you on the phone for that length of time and basically lie when they say a manager will ring you back. It never happens!!! Mine was supposed to be an upgraded package ( Laughable!!!) If you want to get a call off them cancel your direct debit they`ll soon ring you then.
Reviewer
Derek
Location
Blavkburn
Date
21/11/2017
Comments:
Tolley usless limited broadband servive keep getting yellow triangle on laptop stating limited broadband. Have to put in wireless number into smart tv as it keep losing conection contacted talktalk told give the 28 day to fix if no fix can cancel contract free of charged
Want and see. Can't want to get rid of talktalk
Reviewer
Halil Gunes
Location
tiverton
Date
20/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I really don't want the give them 1 star there is no any other -1 star option bad company and really bad costemer support if you don't want the put any problem in your life don't choice them they are useless always my phone and internet line is down I change my business and home line today to BT they are not deserve any of this star they send me a email and said 4 star on trustpilot they are layer don't trust them
Reviewer
IJD
Location
Buckinghamshire
Date
20/11/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Degrading customer service. Charged for something we did not agree to or require and then hours on the phone to try and rectify. I'm notifying all of my family and friends, never to chose TalkTalk. AVOID.
Reviewer
Ryan
Location
Wallington
Date
20/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking. Installation engineer missed 2 appointments broadband not working so cancelled. Service didnt even start after over a month. Called and cancelled, have been waiting around 2 months for my refund which has been rejected several times even though they are putting it through! Stay far far away, painful customer service which takes a ridiculous amount of time to solve minor issues. Awful company
Reviewer
Ed Pyke
Location
Tewksbury
Date
20/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Painful. Robotic scripts. Robotic call centers with low empathy and huge call handling times. Low effort and urgency to solve problems and problems regularly occur - no understanding of how to solve the issues, just pointless diagnostic tests.
Poor poor poor - I wish I wasn't stuck in contract.
Reviewer
Rohit Klair
Location
Gateshead
Date
19/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting Customer Service from both staff and Manager from Broadband department. I had just a very small issue which they kept on Lieing to me making me feel stupid and thinking am a fool. They made me wait more than 15 days to just get my internet line sorted and never got it sorted. They are never helpful and not genuine at all. You can here them sighing over the phone absolutely no care policy. I will never ever trust or get anymore further products and services from this organisation. Do Not ever fall for there deals. They only want sale they won't help you further
Reviewer
Kyle
Location
Luton
Date
19/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
DO NOT DO IT!
I would like to congratulate TalkTalk on a an amazing feat...having the worlds worst broadband on a consistent basis! I'm pretty sure my dial up connection 10 years ago was better!!!!! Often have to switch to 4G in order to stream something or even download an 80mb (pretty small) mobile app! Still waiting on a call back from multiple managers (apparently my grievances have been escalated and, both times, I'll be contacted within 72 hours) to take the next steps in resolving my issues...I think the phone's broke as it's been over a month now! There has been no router arrived to replace the seemingly broken one and no offers to help out any further. All in all it's a good price with a consistently shockingly poor performance all day everyday anywhere within range!
P.S this is copper but other reviews say little better for fibre...so to you, Talktalk, a massive congratulations on being shocking.
In summary...DO...NOT...DO...IT!
Reviewer
Jamie
Location
Suffolk
Date
19/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Here we are on the run up to Christmas again and this normally poor service becomes abysmal again, with the extra demand. The company does not invest enough to make its service work properly, it is criminal!
Use anyone, pay any price, but avoid TalkTalk.
Reviewer
Tony
Location
N Ireland
Date
17/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
'Upgraded' to their fibre line a few months back. 2mps speed my old BB was better and cheaper. Talktalk response to my speed issue was no min speed for faster fibre . Not sure how they can keep ripping people off like this . Only a few months left for me and im gone and will never return . They are a joke avoid avoid avoid.
Reviewer
Ross
Location
Morden
Date
17/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling. The worst company I have ever had the misfortune of dealing with.
We were told the internet and phone would be connected on one date. There all of a sudden was an 8 day delay. We wait patiently and with no warning or communication still no internet. After 4 hours trying to talk on their online chat they eventually tell me it will take a further 10 days. They have blocked my line so I can't go elsewhere and despite me notifying them at least 10 times in writing they refuse to cancel as they say it has been escalated to a manager and can't cancel it. I tried to go to another provider but they have told me the line has been blocked. Talktalk claim they have not blocked it and it must be my previous provider that I left 4 weeks ago when I signed with Talktalk. I called previous provider only to be told that is not true.
Basically if you want no phone, broadband or tv for months on end and don't mind being lied to by incompetent staff that can't spell properly or string a complete sentence together without at least 10 spelling mistakes and grammatical errors then sign up with them.
Reviewer
Jonathan
Location
HOVE
Date
17/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please read the reviews below - the sound too familiar - we have been a customer for a few days and I need to get out of this
we moved purely on cost - what a mistake that has been
Reviewer
Ganesh
Location
Manchester
Date
16/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Delivers promised speeds 0.5% of the time. Has enough ping that a carrier pigeon would be faster and still would have better packet loss than this so called internet service provider. If you're planning on using them, please ensure you have good health insurance coverage because they are incredibly frustrating to deal with
Reviewer
Aqil
Location
Tower Hamlets
Date
16/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The Internet is supposed to be fibre optic up to 30mbps but would be lucky to get 5mbps. Has regular downtime and find it difficult to even browse the web sometimes. They say you save more money if you switch to talktalk from BT that may be true but however, at least BT allows people to use their internet and doesn't block people off from internet access.
Reviewer
jayme mcdougall
Location
MILTON KEYNES
Date
16/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
absolute rip off.been waiting two months for my new router because they sent one that is broken, keep getting told my order has been placed when it hasnt been. i am looking for a new broadband company this is absolute shambles. DO NOT JOIN TALK TALK!!!!
Reviewer
Megan
Location
Welling
Date
16/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
While I couldn’t give a solid review on their actual internet speeds and reliability, I have a very good reason for that, THEY NEVER SHOWED UP.
I paid for their fibre broadband and tv (including installation) and all I got was a letter 2 months later saying that they’d moved the time the engineer was going to arrive to install it. I ended paying for a good few months of nothing but paper and broken promises. Honestly, this company is a joke.
Reviewer
Zamiel
Location
Manchester
Date
16/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My Nan has talktalk and having lived here for several months I am seriously considering changing her internet service provider.
"Up to 10mb" I've never seen it pass 2mb and that's a good day. Most days it dips in and out.
Customer service just repeats "Up to means 0-10mb". I have Virgin at my house and I receive 70-100mb and it almost never dips below that. Avoid this trash company.
Reviewer
UnHappy
Location
Yorkshire
Date
15/11/2017
Comments:
What a shocking and disgusting outfit Talk talk is , Shocking internet speed , 0.42 download speed, 0.38 upload speed,
3 phone calls to customer services over the last 2 months , 4.5 hours in total, bounced about to different departments, Over charged and money taken from my account , without notifying me. Etc etc .
KEEP WELL AWAY FROM THIS BAG OF RUBBISH ,,,
Reviewer
Sarah Elliott
Location
Walton on trent
Date
15/11/2017
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID this shambles of a company at all costs!!!
Appalling customer service. Rang to disconnect in June and bills still arriving 5 months later despite several calls to customer services.
Reviewer
Jo blog
Location
Date
15/11/2017
Ratings
Reliability
3.00 stars
Comments:
We got talktalk within the first two weeks our hub stopped work they kept telling us the new hub was on its way but It wasn't then we got the new hub we were meant to get 3 months Compensation but we never they canceled the compensation without telling us the worse company I have ever dealt with
Reviewer
G Ashton
Location
S66 2LY
Date
15/11/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
My speed is 21Mb I would like it to be much faster it is fibre but all I can see is copper wire up to the exchange that is about half a mile away
Reviewer
T
Location
Glasgow
Date
15/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Terrible service. Had a two year contract and the connection would constantly drop out. Had multiple, lengthy phone calls with customer service who were friendly but incompetent and would read of scripts. Several engineer visits and they still couldn't repair the poor connection in my flat. They tried to fob me of with the connection is poor in my area but this is not the case.
Moved to Sky and in 4 months the connection has not dropped once. Faster broadband and strong stable connection and much cheaper.
Do not go with talk talk - poor service.
Reviewer
A
Location
Forbes
Date
14/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I was sadly with TalkTalk and the pathetic wifi for too many years due to a hectic lifestyle, illness and renting my flat out I never changed my service...i believed in them....in between these times I called several times for help to their technical department which often seemed to help whatever situation at the time, however in retropsect I came to realise that I was fobbed off with complete rubbish about my router type or whatever else and in the end I was so angry to be finally told the problem lay with the type of telephone plate screwed to the wall for my house phone and router to go into. Basically I was told that this issue (whether it was true or not) all along could be fixed if I paid £60 or whatever for an engineer to come out and there would never be an issue again! **** off TalkTalk basically you were screwing me for monthly payments of £37+ a month just for internet...i didn't have TV or anything else and the house phone useage was minimal...wtf - This service was beyond pathetic in every respect...never would I ever recommend anyone use them.
I can't get rid of the stars -- I wouldn't have any..
Reviewer
Fadumo
Location
London
Date
14/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely a joke and rip off. I had a contract worth £25 after it ended without notice they increased the bill to £32.20. They read the terms and conditions but they NEVER send it to me. Unfortunately, they don't want to refund the difference. STAY AWAY FROM TALKTALK!!!!
Reviewer
Beth
Location
Teesside
Date
14/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible internet service. I am lucky to have any service at all, constantly rebooting the router and still the internet drops off. The staff are friendly but terrible customer service in terms of helping and calling back. Would not recommend. I asked to cancel, and they told me I would have to pay...even though I have no internet and therefore they are not providing me with a service!!
Reviewer
Hannah
Location
Bristol
Date
14/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There are no words. There are no words to describe how unimaginably **** Talk Talk are. Just don't got here.
I have wasted about 6 hours of my life trying to get a simple straight answer from customer services. No one has a clue what they're doing. FINALLY manage to cancel our broadband after HOURS of 'can you please tell us why you want to leave', switch to SKY, get an email 20 mins later ''Thank you for deciding to stay with Talk Talk - we have received a notification from another provider that you wish to stop your cancellation''. Firstly, no one and no provider should be able to make changes to my account without my permission seeing as I am the account holder and secondly, rang Sky and they said that was complete rubbish, they have no authority to make changes and that its sounds like Talk Talk is having a last attempt at rinsing us. Turns out to be true, rang Talk Talk they are now refusing to continue the current cancellation and can only 'start a new one' with 30 days notice, meaning of course we are liable to pay for another month of the joke of a connection they call broadband. Oh and would like to charge a £150 early cancellation fee, which was waived in the first cancellation attempt due to us being in the 'cooling off period', but now as we are cancelling past 20 days of our go live date we are liable to pay. My recommendation, pay the extra £3 a month for Sky and steer well clear of Talk Talk.
Reviewer
Chloe Wellington
Location
Somerset
Date
14/11/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
We left talk talk a while ago now due to their rubbish customer service and moved to sky! We then received a phone call from them at 7:15 this morning waking everyone up to as if our broadband was working okay?! Absolutely livid!!!
Reviewer
Tanya
Location
Morecambe
Date
13/11/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please don't chose Talktalk, it's so unreliable, the speed constantly drops where it is totally unusable and it doesn't matter wether it's at 7pm or 4am, every other day I need to reset the router because it's connected but no Internet. And you can forget about using multiple devices! Haha!
Customer service just fobs you off, in the first week they told me it was "teething problem's", apparently 6 months into the contract it's still "teething problems". Don't waste your time, money or energy with Talktalk, I wish I didn't, but you know how it is, locked in a contact they have no motive to improve you or help you because they get your money anyway regardless.
Reviewer
Chloe Marsland
Location
Dorset
Date
13/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ABSOLUTELY RUBBISH!! I don't think it could get any slower! Definitely would not recommend to anyone unless you don't want to get on the internet
Reviewer
Alexander
Location
united kingdom
Date
13/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the most awful internet service out there. If you are looking for a speedy internet connection with good service this is the end of the spectrum from good.
Please do not buy this companies services to support their products at all.
Reviewer
Louise
Location
Nottingham
Date
13/11/2017
Comments:
Awful company. No rewards for loyalty. Customer service simply don't care. I'm going somewhere else as enough is enough.
Reviewer
Jesse
Location
United Kingdom
Date
12/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Wordt broadband ever. Every single day the internet turns red. We have the updated version but it’s still the same as our last box. Definitely wouldn’t recommend to get TalkTalk
Reviewer
Gregor Clark
Location
Kirkcaldy
Date
11/11/2017
Comments:
Absolute shambles of a company, sold me a package which after a month of me trying to rectify and get answers basically told dont know why anyone would tell you that, we cant offer that, Ombudsman here I come, avoid this company!
Reviewer
p odonnell
Location
leicester
Date
10/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tesco internet was my all time low back in the bad old days, there is no doubt in todays superior internet - talk talk is virtually useless. It cuts in and out at a regular pace and the actual speeds they say you get are not real. The other day my upload was zero, how can this be for my £30 per mnth. My advice is if you want internet steer well clear of talk talk - under no circumstances will i ever use these again.
Reviewer
Alan
Location
Cockermouth
Date
10/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just started contract with Talk Talk Faster Fibre yesterday and so far very disappointed.I would rename it TalkTalk Slow as a Snail.
Connection to Google or Facebook etc regularly takes 1.5 minutes then states offline or other message before connecting.
Reviewer
Liam lake
Location
York
Date
10/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The company should be ashamed of it self seriously charging a extra 12 pounds because we missed a payment but not telling us that is what happeneds also with internet speed below 2mb I hope the company crashes and burned can't wait for a recession they will not last 5min customer service was all the same with no progress when we had problems if advise anyone to not go there at all no wonder they getting beat left right and centre in the market bad service bad internet bad everything what a rip of
Reviewer
Chris
Location
Swindon
Date
10/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling customer service and internet provider, it has never worked since it was installed, every time you call up to try and resolve the problem and complain you get fobbed off!
Reviewer
raybbl
Location
Oxford
Date
10/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
signed up, waited for an engineer visit to connect new line, engineer came found telegraph pole at full capacity unable to connect me, informed me i would have to wait for openreach to do something (what or when unclear) NOT TALKTALKS FAULT
what is talktalks fault; I called talktalk to find a complete lack of English speaking or understanding call centre, then unable to tell me more until get engineer report sit and wait, fair enough!!
following day though talktalk inform me i missed the engineers appointment to connect my services and would have to rebook an engineer...
again contacted talktalk this time via online chat, which after an hour I was passed to 5 different departments, spoke to 5 different people explaining the issue and giving my details each and everytime for them to say, I missed the engineers appointment...
I asked to cancel my services no less than a dozen times eventually got it cancelled asked about router return and told to call an expensive 0870 number to get a returns bag.
wasted day waiting for an engineer, wasted time calling talktalk, wasted time online to talktalk, want more out of me for a returns bag.
All in all TalkTalk has proved to be the poor rated company people say it is!!
Reviewer
Mr Thomson
Location
Glasgow
Date
10/11/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Been with talk talk fair while now. Many issues have popped up in the past but I can honestly say in the last year things have got a lot lot better.
I take full package includes tv, broadband fast fibre, telephone and 2 mobile contracts.
I can honestly say in last 8 months the only reason I have called them is my tv, youview box was freezing, called customer service they went through things with me, and after this they offered me a new youview box and got that within days.
Broadband speed and connection never goes down, cause I check it regular. Tv always on top working order, home phone never had issue with it and 2 mobile phone plans not one issue ever.
All in all really happy with my services from talk talk.
Prices are unbelievable for what you get.
Give it a try.
Reviewer
Andy
Location
Newcastle
Date
10/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible internet the broadband speed is very slow (sometimes doesnt work at all) and the staff lie just to get you off the phone would never recommended talktalk
Reviewer
Shannon
Location
Lowestoft
Date
09/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well we went with talk talk for the good customer service... what a joke that is!! The people you speak to I don't even think made it through school let alone know how to be polite and help people out!! I'm still waiting for a phone call back about my "fiber" not working!!!! The router is complete trash and talk talk wouldn't send a working one out so had to get one!! As soon as Christmas is over with I will be changing provider as this provider is a joke! I will not be paying for something that doesn't even work! I actually give everything no stars but it wouldn't let me do that!!
Reviewer
Suraj Shahzad
Location
Bradford
Date
09/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst experience iv ever had, I sincerely never want to sign up with these guys again, rather pay twice as much then to depend on talk talk... anyone reading this be advised that your not going to get whats promised and then the customer service and the broadband are the eorst iv experienced. Go SKY
Reviewer
Jade
Location
Essex
Date
08/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
No problems with the connection or service itself, HOWEVER...
This is the very short version: I got disconnected for being organised. Put a home move order in and cancelled it realising my moving dates had changed. This was all well in advance and confirmed. Woke up beginning of the month with no internet (the only service I use from them). After HOURS of talking online/ phone calls, being passed from pillar to post, spoke to a member of management.
She then confirmed TalkTalk had cancelled the home move order but forgot to cancel the disconnection order. They accepted it was completely their fault but couldn't reconnect me, but when I moved they could offer me a month free and a month compensation for the inconvenience. Told them to shove it.
Then a week later, thought I would have a look to see if it had been cancelled etc.... NOPE! STILL TRYING TO SORT THIS SH#T OUT
Reviewer
Ismail Mohamed
Location
London
Date
08/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please please pleaseeeee if you ever go for talktalk broadband after reading all these real people reviews of experiencing the worst broadband and customer service in the UK then u really do deserve what you get because they have been nothing but a nightmare my case is nothing compared others that have complained on every reveiw about them but to experience 4weeks without internet and 2 engineer visits the second cancelled last minute then to be transferred to a manager who didn't give a toss about what was happening then managed to get my internet started again on the spot was ridiculously piss taking, 4 WEEKS WITHOUT INTERNET hours of testing over the phone and a engineer but she turned it back on in less then 5 minutes... DONT GET TALKTALK after reading these reviews unless you are a fool and deserve to experience the biggest BS dealing with a broadband provider.
Reviewer
Tom
Location
Peterborough
Date
07/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I can not believe this company scamming their customer like they actually do, especially in a country like UK !
I ve been a customer for few years. What they basically used to do is get a customer , offer him slightly better price than other suppliers and make him sign 18 month contract. Mind you lower price (for example £17 for a broadband) will just 12 months ,, after that price increasing to £29. So you call them to ask whats going on - they say discount now ended, but they can offer a new deal £19 with new 18 months contract. So you sign it again. Year after year, as you dont want "over pay" . But I had enough of they poor internet connection and decided to run them 6 months out by paying £29 for broadband and change my supplier. Got reminder set 1 month before my contract ends as expecting 1 month leaving notice will be required.
After spending 30 min on the chat trying to sell me a new deal, I at last been confirmed 1 month leaving note is in place. I ve been offered to keep my number though and let new supplier know about it. I though okay - I only keep the actual same old number but not the line.
1 month later, I have new internet provider which doesnt even require telephone line - no news no final bill from talk talk. Contact them again , surprise ! They still providing me their service as I said I ll keep my number. So after arguing and providing them with evidence ( I keep all my caht copies) I ve been told I ll need to stay with them for another 1 month then they disconnect me. At the end of that month, surprise again ! I ve been charged now £39 , this time I was explained I m on rolling month contract now and another discount ended.
4 days left before I will be disconnected (thats what they said) . I really hope it will be the end now. This was the worst experience in my life dealing with service provider.
Never ever again, Talk Talk is a swear word for the rest of my life. Will keep you updated if there will be some more surprises.
Reviewer
Jacob
Location
London
Date
07/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The customer service experience is ruined by the terrible automated system and the CSAs anally asking you to repeat information again and again. If you change address, let talk talk know 3 weeks in advance as it will actually take that long for an engineer to come round.
The broadband speed is OK but falls a long way short of advertised speeds.
The connection is not reliable and drops so often it can be unusable for skype.
Reviewer
Jemma
Location
Hitchin
Date
07/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please please to anyone who is even thinking about joining this mob DONT...10 months with no internet no tv and 1000s of calls to get someone to sort it out. Endless engineers that i was billed for ? Was promised to be paid back for all the months of no services that i paid for but was offerd 35 pound lol on the day they charged me 120 pound for an engineer which they took out of my bank . Why should i have to pay for an engineer when it is talk talks problem . They provide terrible service and just fob you off with rubbish . I had a new box fitted still dont work i had a 5 pound booster added dont even work and the 35 pound offerd back dont even cover the 5 pound a month i paid for 10 months lol please please do not go to talk talk . Micky mouse company who rob people . You should be discusted with your selves . Discusting services
Reviewer
Bara
Location
Derby
Date
07/11/2017
Ratings
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Never again!!!!! After termination of the contract, cancel everything that they put together with the internet! Pay for what not to use even inactive.
Reviewer
Tray
Location
Blackpool
Date
06/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A shocking company - PLEASE AVOID.
I never received any internet or phone line. I cancelled within the 20 day cooling off period. Yet they are still trying to Bill me even though I have received previous letters showing 0 balance. Now they are saying the 20 days is from when I first ordered online - rubbish.
The customer service is actually the worst I have ever received. Currently I have spent 6 hours on live chat over 4 nights to to sort an engineer and cancelling. When I rang up they said I have no account lol. The engineers only rang me 2/3 days later after I cancelled. Luckily I have records of all the conversations as they have tried so hard to charge me different monies for a service I had never received and different dates to try and go passed the 20 days cooling. DO NOT TRUST.
Reviewer
Johal
Location
LEEDS
Date
06/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Omg!!!!! Customer service is just as bad as the broadband. You are on the phone with silence for long periods of time then the phone is put down. Do it use talk,talk shocking!!!!!!
Reviewer
michael
Location
Manchester
Date
06/11/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I don't know why people moan about talk talk, I have a brilliant deal with unlimited broadband, unlimited calls 24/7 to landlines and mobiles, all for £18.95 with a Fixed Price for 18 months buzzing with it
Reviewer
Mitch
Location
Kent
Date
06/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely horrendous service, do NOT go with TalkTalk broadband. Our Wi-Fi has been fine until 2 weeks ago when it randomly stopped working. We called and they said there’s no IP for our modem, so we went through steps to fix (no success), we’ve had an engineer over who couldn’t help, and since then we’ve waited another 5 days up to today when an engineer was meant to come but DIDN’T. And now I’m on the phone to customer service who have no idea about anything and who are keeping me on hold. Shocking company, they’re awful, have no knowledge, the only positive is that the customer service people are polite, but they’re still useless. TalkTalk is the worst company and I hope they go bankrupt because no one deserves the awful service they provide.
Reviewer
Emma Waller
Location
Dumbarton
Date
05/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service broadband kept cutting off, sometimes wouldn’t connect at all. Called to cancel when I was still in the cooling off period (14 days from when it was installed) they told me the cooling off period was from when I signed up which was not true. They threatened me with a £300 odd pound early cancellation fee which I did not agree to kept putting me on hold for 10 minutes at a time they overall refused to cancel for me, Awful company.
Reviewer
Jenny
Location
Westbury Wiltshire
Date
05/11/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I don't know why people moan about talk talk, I have a brilliant deal with unlimited broadband, unlimited calls 24/7 to landlines and mobiles, all for £27 a month and if I have had to contact them, they have always been polite, knowledgeable and the problem resolved. I don't know my broadband speed but it seems pretty satisfactory - everything is instant. .
Reviewer
mrT
Location
uk
Date
05/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute nightmare, would never ever use again, customer service are useless, constant disconnections, constant low speed.
Worst ISP i have ever used., currently on the phone to their complaints department and have been on hold for OVER AN HOUR (they have significantly overcharged me)
Reviewer
Peter
Location
Stanley
Date
05/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Support lie to you all the time to get you off the phone. Constantly passing you around in circles in different departments then say "try again in a week".
Route is rubbish as it keeps losing connection in the evenings. Just avoid.
Reviewer
Catalina Cretu
Location
Archway London
Date
05/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The single worst customer service and broadband service I have ever received.
After complaining profusely about the strength of signal around a fairly small one bedroom apartment and several visits from engineers I was advised that for better service to upgrade to the Faster Fibre option as I had been getting drop outs consistently, and very very low speeds - 0.5 - 1gb/s. We argued hard and felt we were well deserving of a contract break due to the lack of agreed service. We were offered a new deal! Fast fibre broadband with speeds of ATLEAST 32.5 gb/s and here I am posting this review at 5gb/s. After complaining yet again I am stuck in the process of many engineer visits and arguments but I will, with every ounce of spirit I have be rid of this menace to my work and gaming life alike, please heed my advice go with Virgin.
Reviewer
Reshma
Location
Swindon
Date
04/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have been with talk talk for about 3 years.now. I recently moved house so really trusted talk talk however it is getting out of hand now. When we joined talk talk promised to provide with good internet speed (17mph) however checking th internet speed from talk talk website its 2.6mph. This is rediculous. Complained about it engineer came and checked however didnot give a
satisfying answer to why it is so slow that when i try to use my internet in my nbedroom it does not work atall. This is false advertising. We decided to get the fiber where as thisthe original contract should have been so enough for us to use as there are only devises we use wifi in. I am just hating this and would surely think twice before i get my contract renewed again!!
Reviewer
Graham
Location
Southampton
Date
04/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service. Installation day I stayed in for 6 hours waiting for an engineer that according two different communications would be in my home either 1 hour or three hours. Turned out be no no hours. No one came and I didn't get connected for another 4 days. Broadband speed has been half the contract speed since day one and despite at least 20 frustrating and repetitive calls to customer service nothing has been sorted. My complaint has apparently been escalated 4 times to people who never call within the 24 to 72 hours that the call is promised within. They don't call at all. If you are going to complain then use the text service - most of the telephone operatives speak poor English and you are guessing what they are saying most of the time. I have a good ear for English spoken as a second language, having spent considerable time encountering this during my employment but this was too much for me. So, two months on and no resolution but they are still taking 40 GBP out of my bank each month. The truth is that they don't want to have to pay BT Openreach to send out an Engineer and keep using delaying tactics in the hope you will just give in and accept whats given to you. My advice would be to avoid Talk Talk like the plague and go with a provider who install their own lines and have a dedicated, in house engineer service.
Reviewer
KARINA
Location
KILLYLEAGH
Date
04/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It is realy bad brodband!!!Do not recomended to anyone!!!
Reviewer
michaela kissova
Location
manchester, clayton
Date
03/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company! Horrible customer service, had to cancel my Sky internet in order to wait for Talk Talk to come and fix their service, after two weeks of waiting I called and they told me that i didnt pass a credit check eventhough they sent me a welcome pack and made me wait for them, if I would have not called I would still be waiting without even knowing they cancelled my order. Awful service.
Reviewer
Maura
Location
NORTHERN IRELAND
Date
03/11/2017
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Talk talk? More like laugh laugh. Phoned up to change my package, they ended up changing my phone number? & said they would fix it in 24 hours, but they didnt. The staff are RUDE! Hang up the phone to you, laugh down the phone to you! I phoned up to pay a late payment fee and when explaining to the girl all i heard was giggles, i am cancelling talk talk connection and taking my money else where, who do they think they are treating customers this way, DO NOT USE TALKTALK
Reviewer
David Collins
Location
Peacehaven East Sussex
Date
03/11/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk sent engineers (2) to check phone line as I was only getting 6Mbs download.I was informed by both engineers that they were showing 40Mbs on my phone line with their equipment. They both stated that my router was faulty and to contact talk talk. They have sent me a new router but it is still showing 6-8Mbs. What should I do now.
Reviewer
John Zhong
Location
Edinburgh
Date
03/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I got very slow broadband and insyantly drop off the line for last month.
I called TALKTALK customer services three times: twince two weeks ago and once today.
The service team members are hopeless: made good promises but did not do any better. I spent two hours with them passing three sets of people but no boday solved tbe problem.
I have been with it for last ten years and the router is the same age. I suggested to change a new router but they regused....
Very disappointed with today service and hope the top level management can see the message and improves its service.
Anyway, i will have to leave the company...
John
Reviewer
Callum
Location
Dagenham
Date
02/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The internet connection connection keeps on turning off every hour,and it is very bad quality. Also,other devices unknown to it that tries to connect to it will lag and say there is no connection. Please fix this.
Reviewer
Charlene
Location
Eastbourne
Date
02/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible customer services, rude.. speak over you, do not resolve any problems and keep you on the phone as long as possible to make them even more money.. disgusted with the service
Reviewer
Anne Lake
Location
LONDON
Date
02/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company ever i had no broadband service for 3 months August September and October an engineer came out 10th October 2017 i thought it was fixed to my surprise is was not. I still had problem phone up they tested the line and said it was my router i only received my new router last week it seem fine for now. when i first had the problem in August i was told not to pay my bill wait until the 4th September i will get an email i did not receive anything so i called again and again about my bills i could see every month they added my bills all together called them put in complaints this is still going on they said they will be compensating me which they mean it goes toward you bill and i got 34.71 taken off my bill for 3 months WHAT A joke. I spoke to so many managers customer service there hopeless/I called yesterday to my surprise all of a sudden my package has gone up from 19.95 to 28.00 and i was then told it went up in September really jokers i was not notified of any changes and they still want me to pay 42 for October bill when my service came back last week NO i have been past around so much nobody could help used my phone to call nearly everyday nobody called me. Now one of the manager tried to give me a cheaper deal 25 for 18 months Hell NO Ombudsman here i come they are scammers rip offs only want your money don't care if you have no service i am so frustrated and angry. DON'T EVER GO WITH TALK TALK
Reviewer
r chapple
Location
hove
Date
02/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Only been a customer for one day, got broadband but no phone. Got through to the Phillipines, waited one and a half hours, whilst she spoke in hard to understand English and did some tests.Then asked me if I had a screwdriver to undo some screws in the connection socket! Seemed surprised when i said I had no intention of fiddling with the socket, asked if anyone else could do it, again surprised when I said no. Then offered me an engineers appointment in 9 days time. Why oh why did I change providers!!! On line now waiting for a manager.
Reviewer
MollyP
Location
Leicester
Date
02/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
NEVER USE TALK TALK. STAFF ARE DISGUSTINGLY RUDE AND UNHELPFUL. Organised to move to TalkTalk, set up a date and time for an engineer to come to the house and received confirmation of all details. Comes to two days before ‘go live’ date and I called them to confirm it is all still going ahead and they had lost ALL my details and claimed that I never placed the order. I have a email receipt of the order and they actually had the cheek to tell me I was lying. Telephone staff were disgustingly rude and completely unhelpful. They then proceeded to bombard me with phone calls after I said I didn’t want their service.
Reviewer
Gareth
Location
Merthyr Tydfil
Date
01/11/2017
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely dreadful. I've never known broadband to be this bad. It barely works if only one person is online so I have no chance if anybody is. Slow and unreliable. I'd also say that they are guilty of false advertisement. They'd always find a way of getting my latest number and pestering me with phone calls claiming that they have the best Internet speeds. Absolute BS. I feel conned after finally giving in and I will make sure that any time I see or hear anybody asking for broadband recommendations that I tell them how awful TalkTalk actually is
Reviewer
Ruth Ratcliffe
Location
Bradford
Date
01/11/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I discovered recently I was mis-sold a two year contract.When I gave notice to leave, call centre South Africa informed me of this situation. Never do I sign two year contracts for telecoms.I'd no confirmation of this contract either by email or post upon checking my records. Once they discovered I'd no contract, one came by post 7 months later.I returned this with appropriate comments.Monitoring the broadband speeds - one day at midday DL was 0.5, 17.15 that day 3.67.I found it pointless complaining to technical services after the first time I tried. I think that was maybe India. I've noticed since I changed provider scam calls on my landline have stopped. When I complained about scam calls on my landline through live chat the response was unbelievable.Someone must be intercepting my post and getting my number!My online account has also been closed.Before all this debacle I emailed Tristia Harrison CEO who has only been in position since May2017. No response. You can read between the lines about how the company has been performing as Charles Dunstone has come back into the fold. My mobile SIM only contract for a year was with them. A price increase occurred in August this year before the contract was due to expire.I could write a book about the poor service provided by TalkTalk. I'll now await the less than desirable letters saying I owe them money.
Reviewer
James
Location
London
Date
01/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The most appalling internet service I've had. Internet kept dropping, ending in eight different engineer visits and 90 minutes a week to overseas call centres. Don't want to deal with an overseas call centre, and to use customer service chat instead? Be prepared for 5 minute waits between one sentence messages.
After two months, this issue was eventually fixed and a meagre compensation package issued; however, due to their appalling internal system, without any notice they started to charge me for the services they added as part of that compensation package, leaving me to again dive into customer service hell to gain reimbursement.
Avoid like the plague.
Reviewer
Bev
Location
Wigan
Date
01/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish n slowest connection, wish I had never left sky
Reviewer
Alba
Location
Camden, London
Date
31/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you are looking for a broadband NEVER ever hire TALKTALK. Worst company, worst service, lies and procrastination. Hired the service on the 20th of september. Tomorrow is 1st of september and my internet still does not work. First, they did not send the router on time, then the connection didnt work, after that they couldnt help on the phone so they had to send an engineer, the engineer came and he said it was not a TALKTALK issue but that there was a problem with the line, MORE TIME, they sent another engineer to try to fix the line but he said that the problem was actually of the TALKTALK server, called them and now they say they will send a new router? and well after a month and a half, after spending a lot of money in mobile data so I could do work at home, we still waiting. THIS COMPANY IS A SCAM, avoid hiring their services 100%.
Reviewer
Nerijus
Location
Huntingdon
Date
31/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst Internet I ever had. Slow. Contacted them from time to time asking them to sort it out. nothing ever happened. when I cancel it they was more than happy to charge me for full year, keep away from them lads.
Reviewer
Mrs Jean Riley
Location
Idle Bradford Wesy Yorkshire
Date
31/10/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
not happy very slow and just cuts off i want to change providers been with talk talk for a long time and has lots of tests done on my line was told the fault was my laptop was offered an engineer to come out at a cost of 40 pound i declined as i knew the fault was not mine . this proved to be true and after many hours checking my laptop it came back on cheers jean
Reviewer
DR
Location
ecosse
Date
31/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
talk talk are beyond bad
an example of a poorly regulated company treating consumers like mugs
they have call centres in 3rd world countries where they exploit cheap labour and provide useless costumer support
But worse on several occasions Talktalk have been at the centre of data breaches which have resulted in many millions of pounds of fraud
They resell Broadband and phone lines and do nothing to maintain or upgrade said networks.
It's like a water pipe you only get so much water through the pipe so the more you connect the less you get, but they do not care as they continue to make money out of us mugs.
Then they put up this sham of customer support to fend you off with nonsense
I read about one of their so called tech staff getting an 80 year old lady to disconnect and open up the telephone sockets!!
That in itself is a disgrace.
I have complained many times to talktalk and know when I'm getting fed a load of BS, so like many of their traumatised customers i have left them, it actually cost me early £100 to end my useless contract with them, but i now have a reliable internet and phone line.
Something i cannot do without.
I have complained to ofcom who seem to be another wastes of space, but more encouragingly, i have spoken to my local MP who will raise my grievances at Westminster and he told me there is a review around the whole broadband fiasco and in particular TALTALK. I suggest you write to Matt Hancock MP. If enough of us do this then they may actually do something about disreputable companies like TalkTalk
Clearly Talktalk are on borrowed time, no company can endure this amount of dissatisfaction for a prolonged period, I look forward to the time when they get taken to task, meanwhile i suggest you go nowhere near them, do not give them your business and make sure all your friends, family, neighbours, acquaintances etc etc are warned about this disgrace of an organisation, vote with your feet.
Reviewer
Tracy
Location
Walnut Creek
Date
31/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I live in the US. My elderly parents 80 and 90 have been treated abominably. Threatened with being billed for not being home to receive engineers who DONT turn up for a landline out of order for 6 WEEKS! Do not join them - you will be sorry the moment a problem occurs. I am telling everyone I know. Your reputation is being spread outside the company. Fix this issue - contact me directly and I will gladly upgrade this review
Reviewer
pamela
Location
Date
29/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If anyone is to go with talk talk i wouldnt i have had to make a complaint after a complaint you get charged even though you asked to cancel for an engineer to come out they dont listen just take your money the internet is rubbish at times very slow there customer service is rubbish i have never known a company like it i cant wait till my contract ends with them not happy at all with there service.
Reviewer
Bharti Morjaria
Location
Berkshire
Date
28/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst ever service.Broadband keeps dropping.Complained in Aug 2017.was promised it would be resolved,was not,my mobile data cost doubled,spike to talktalk again,sent an engineer down, no improvement,spoke to talktalk again, nothing happened,finally told them I want to cancel my contract they said I would have to pay to come out in contract. Rubbish is every sense of the word.
Reviewer
Russell
Location
Maidstone
Date
28/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Wot a load of fools... customer service is in South Africa!!! Wtf.. no wonder they cant understand the queens English...
Do not use!!!! Utter rubbish....been on the phone for 1hr and 47 min and still nothing sorted!!!!
Reviewer
Shocked
Location
Manchester
Date
28/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you're thinking of joining, don't! I have been with them for 14months and have had nothing but issues. Direct debits fluctuate and I have currently been on the phone for an hour and 40mins for the second time this month! Furious, they pass you from pillar to post with the promise of call backs that don't happen! You can NEVER speak to the same person twice and even a member of staff told me its vertually impossible to track a specific person in their offices to be put through. Awful, useless company. Advisors are extremely polite but not helpful in the slightest, they don't seem to be able to do much but connect you to another team. I've been back and forth between the fault managers and costumer services for almost 2 hours! Seriously, don't get tied in. They make it extremely difficult to get out!
Reviewer
Nata
Location
London
Date
27/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I had a huge problem when decided to leave Talk Talk. Although had all rights to leave them, they put me through huge ordeal and 2 days of constant back and forth messages. Don't chose them if you value your time.
Reviewer
Tai Avidan
Location
London
Date
27/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
First of all - READ AND BELIEVE THE REVIEWES - why am I saying that? because i was stupid enough to join talk talk while thinking I will have a different experience. Well, I didn't. I thought that saving up the money (compared to other comapines) would be worth it - well, it wasnt.
Please trust me - you have never encountered such a TERRIBLE CUSTOMER SERVICE your entire life. I could list about 20 issues we have had during the last 18 months (locked in a contract...) which were dealt with a complete inadequate manner, lack of professionalism, and lack of knoweldge. The frustration and time wasted, are simply not worth the small saving in money.
AVOID. AVOID. AVOID.
Reviewer
Radivoi
Location
Coventry
Date
27/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Probably the worst broadband out there. Extremely rude customer service and constantly dropping speed. If you have broadband problems, you better start praying and buy some doves to send your messages, because talk-talk won’t solve your problem.
Reviewer
Abdul
Location
HAYES
Date
27/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk is a real pain in the rear. They have sent me a router (DSL 3782) which has issues connecting to the VPN. I contacted them through phone, live chat, and email. No one seemed to have any idea what a VPN is.Finally, they told me that they need to run diagnostics before helping me. I gave them over a month to do that. Now, when I tried to call them they just disconnected me after a while saying they have too many calls coming in today. On the live chat the guy just told me to go buy a router yourself. TalkTalk has the most incompetent, least helpful timewasters in the whole universe. You are better off with any other company. Avoid TalkTalk.
Reviewer
P Roka
Location
Belvedere
Date
26/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Initially talk talk was value for money. But the company rocketed the price ( price is being increased) and quality of service is gradually shrinking. I need to separate about one hour for getting customer service.
Reviewer
David
Location
Bath
Date
26/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Talktalk broadband is unreliable and regularly drops out. When it is working the speeds are acceptable but this didn't happen very often during the 8 months I was with them.
Complaining about the service is exasperating as the customer service and technical support is abysmal. I left because they insisted the problem was inside my home even though they sent an engineer around on 4 separate occasions and they all confirmed this was down to poor line quality due to lack of investment and second-rate routers. My advice - AVOID AVOID AVOID
Reviewer
D M
Location
Bilston
Date
26/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service you can get, Didn't get broadband connected in 3 weeks decided to cancel it and was told "you are on 12monts contract" still receiving bills.
Reviewer
Steve
Location
Gateshead
Date
26/10/2017
Ratings
Satisfaction
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Customer service is terrible talk to you like your an idiot. If they can’t talk you down they pass you from person to person. They promise to call you back later to discuss things and never ring you back.. tech support doesn’t know a screwdriver from a sledgehammer and that’s bring kind..overall it’s a cheap service that’s maned by idiots!!!!
Reviewer
Dhillon
Location
London
Date
26/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having lots of trouble trying to get through to a manager to sort out my internet. It has now been 4 weeks that I have been without Internet and still no resolution. I still haven't received any calls from the managers despite being told numerous time they would call. Thank god for 4g and 02 for their generous data packages
Reviewer
Julie-Anne Shaughnessy
Location
Manchester
Date
24/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalled with the service I have received. I am paying for a service I do not get. I have spent a huge amount of time and money trying to get my problem of internet and broadband resolved. Instead all I have gotten is endless phone calls going around in circles, engineers who do not turn up and excuses which are darn right lies. I would urge anyone considering this provider to stay clear. Pay more and get a server which is reliable. A week and a half on and still no resolution. Still waiting for a call back. Shocking.
Reviewer
Laura
Location
Bedfordshire
Date
24/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Seriously!!!! What is wrong with the 'customer service staff' TalkTalk! ?!!!! Bill paid 5 days ago, extra fine applied on a balance of zero AFTER paying?! And despite paying a month in ADVANCE, they see no issue with sending ANOTHER bill 5 days after the 'late payment charge' is applied PRIOR TO THE BILL HAVING BEEN CREATED LET ALONE DUE?!..... seriously, no saving to be had here, you'll pay the same as leading providers once they've applied sneaky fees and enjped taking double payments through your direct debit. No customer service, no UK call centers, no empathy, remorse or apologetic gesture of goodwill, just a 30 minute phone bill to a premium rate number. Absolute joke, especially when the speed is slow AF and cuts out totally most days! 12 months of hellish stress later to find that due to taking advantage of the 'generous new customer price match' deal this hellish life sentence of a contract continues for an extra 12 months! !!! Be prepared to Scream Scream with Talk Talk.
Reviewer
Freddie Johnson
Location
Southport
Date
24/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A year ago we were advised to go with Talk Talk for our internet. The wifi was awful, slow and unreliable and the customer service team are incomprehensible. At the end of our service, we were set on leaving the company however were talked into the Fibre Broadband at a lower cost as they obviously knew how terrible their internet service is. Now after being roped into another year long contract with Talk Talk they helpfully have just told us that there is actually no service to our apartment, and that we will need to wait another further 7 day for our internet to be switched on. Not to mention the 24-48hours after we've been connected for our new box to actually arrive. When trying to sort this out over the phone, I was passed through 3-4 different people, all of which I could not understand fully making things very difficult. If you want ease and tranquility when it comes to the set up and service of your internet, I'd recommend not using Talk Talk at all cost. Terrible service, Terrible internet.
Reviewer
pam
Location
Chester-le-Street
Date
24/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with talk talk for 14years and never had problems until I renewed my contract to faster fiber broadband my internet slowed down and keeps cutting out computer freezers speed test were done now to top the scales was sent out new Router and when I have contected it all up as instrutions told me I have now been told that the router is connected to another admuinisters account and to contact my service provider this complaint has been on going for nearly two months into my new contract I have however been told from the Managerment team if not resolved in twentyeight days I can cancel the contract without any costs to myself which is the road I am taking as talktalk have no interest now in helping people get problems sorted
Reviewer
Adrian
Location
Bucks
Date
23/10/2017
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Constantly looses speed ,fluctuates badly one minute speed where it should be the next 90% loss in speed , terrible if your a gamer who downloads new games they take ages , WiFi on the huawei 633 box bad sometimes aswell
Reviewer
Nadia
Location
Rochdale
Date
23/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Absolutely awful the way they speak to you !! Very rude !!
Reviewer
Luke
Location
Deal
Date
23/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absaloutly terrible! Wouldn’t recommend to anyone!! The customer service is of no help, just feel like your constantly being lied too! And the internet is more than shocking! Lucky if I can even get on most days!
Reviewer
Jamie
Location
London
Date
23/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Constant dips and even complete cuts of service, I even had to pay £34 last November to BT for their Openzone WiFi services when TalkTalk left me with no internet for four weeks and no phone for two of those weeks. They only agreed to compensate me £20 and when I asked if I could end my contract in light of the awful service I received, I was told it would cost me over £50 to break my contract.
Reviewer
Callum
Location
Southampton
Date
22/10/2017
Ratings
Speed
2.00 stars
Comments:
Absolutely awful company! Have had consistency issues from day one and yet it has taken countless "tests", half a dozen calls and several months to get an engineer to even come out!
The customer service is an absolute joke! This evening I phoned about an the ongoing complaint about consistency and the "manager" I was speaking to assured me that I did not need an engineer, instead, many tests to work out what was actually wrong with it. I told her and insisted that all I needed was a refund and an engineer to come out. After countless tests and 55 mins on the phone, she reluctantantly told me that I did indeed need an engineer. I couldn't believe it. Worst company ever! Steer well clear in my opinion!!!!!!
Reviewer
Neill elsworth
Location
Heysham
Date
22/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was getting 17mbps on standard fairly happy but some buffering ?
Upgrade to faster fibre next package up now my average speed is around 20 Mbps ,nowhere near the 4 x faster advertised,,,customer services told me nin guarantee speed is 23.1 but only 70% of the time ,so not quite a guarantee?bit of joke .
Also pages are slower to load when it works it’s very temprimental,sometimes not even loading ,wish I’d of stayed on lower package but scared to go back because I know my speeds will be slower...
Again terrible customer service talk a load of rubbish and don’t know what their on about,
Reviewer
RGD
Location
Plumstead
Date
22/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am their customer since many years. Talk Talk is absolute awful broadband. They increase their prices up and the service is worse and worse. Very slow network. Also very slow speed. Always gets cut.
Reviewer
Alan
Location
Sheffield
Date
22/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Same as many others. Appalling customer care. Finally left and gone back to Sky, but had one hell of a battle over some £250 they say I owe for early cancellation of contract. I also have letters from them saying I owe nothing extra as the haven't solved my fast connection problems in 28 days (actually I've had this problem with them for over 5 months!!) Current speed regularily less than 10Mbs and frequently 2/3.
An appalling company that I wouldn't give the time of day for, and advising friends and colleagues likewise.
One star for the four ratings is one too many for all four.
Reviewer
John Stanley
Location
Whitley Bay
Date
22/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speaking on behalf of a client who will be leaving Talktalk tomorrow due to them failing to repair her broadband which has been offline for over 2 months and also lied on more than one occasion, also failed to book technician's on 4 occasions, and wanted to check inside the property more than once even though OpenReach confirmed the problem was at the exchange or Talktalk itself and not in the home...NO MORE....NEVER AGAIN...
Also talktalk business beware: you are using outdated and insecure email servers (less secure than regular talktalk accounts)
Also personal details are being leaked to 3rd party companies to scam customers (I have actual evidence to support this).
TALKTALK NEEEDS TO BE CLOSED DOWN NOW!
Reviewer
Kapila Jayasundara
Location
Banbury
Date
21/10/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Customer service - very poor took 1 hr 25 mins to answer the call
Broadband issue reported , no actions taken for 3 weeks
Reviewer
Tim
Location
Chester
Date
21/10/2017
Comments:
No phone line no internet no reduction in bill live chat use phrases like I am dearly sorry I had aol for ten years and the internet always worked I have been with talktalk 5months and about once a month I lose internet the phone line hardly ever works and the Indians at the call centre seem to think i am a diagnostic expert absolutely useless.
Reviewer
finlay
Location
why do u want to know?
Date
20/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sometimes the internet reaches a top speed of 1 mb/ second but other than tht 99 percent of the time your left looking at a buffering screen, I had trouble loading up this website.
Reviewer
colin p
Location
Teeside
Date
20/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
had originally been with TALKTALK and had the usual issues with them talking to people in INDIA ,South Africa
ABOUT PROBLEMS WITH SIGNAL DROP OF 45 minutes and still no solution .left went to origin who after messing about with my router got a decent speed ,and 3 weeks ago I decided to go back to talk talk last Friday router and all the other bits and pieces arrived but to go live 18 th October set every thing up no internet ,messed about with the filters ,plugged router directly into BT socket ( I Use an extension cable ) still no joy I waited 36 hrs plus before ringing TALKTALK 37 minutes of rubbish from the person at other end of line South Africa what kind of socket have you blah blah bloody blah did tests yes you have a connection ,no I bloody don't yes you have ,in disgust turned phone off and decided life too bloody short to deal withthes morons .this morning packed every thing ready to post back to talk talk in ,ENFIELD A LETTER to go to there head office thats it over .decided to see if my ORIGIN was working plugged router in to BT socket got on my Mac laptop loo and behold its still working and even better my speed is 9 so how come TALKTALK WORK its mystery and I,ll never go back to TALKTALK ORIGIN is not perfect by a long way but DONCASTER IS IN ENGLAND not all these other places that TALKTALK have so thats my experiences tara
Reviewer
David W
Location
Warwickshire
Date
19/10/2017
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Compared too a lot of reveiws initial connection,speed and phone are working very well, on par with BT who continually keep bumping up their charges which is why I left them.
BUT TalkTalk customer service is chronic, for only simple enquires on two occasions I spent half an hour or more being sold things I didn't want which didn't make a lot of sense as I had only just joined them a few days earlier. Judging by the lack of comprehensible English and poor lines from the people I spoke too, I can only assume my enquiry was being shunted to various parts of the world. This is something that I recall years ago from a consumer TV programme possibly Watchdog or similar on which TalkTalk was slated for this very reason.
All I can say about this is "TALK TALK HASN'T LEARNT ANYTHING FROM THAT PROGRAMME.
Reviewer
B simco
Location
Rossendale
Date
18/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
WORST INTERNET PROVIDERS! I have made at least 6 complaints and yet nothing has been resolved . They do not run checks to see if there internet works they advised they wait till a complaint is made and will only try and resolve the issue for that day! Poor customer service. I can't even use two devices at the same time. They have not data to provide when I query the service level agreements to I know they are honouring our argeements! Complaints are poorly handled and promises are never kept. Manager call happpened once after 4 times of asking! I will never go with this company again !
Reviewer
Peter Coutts
Location
Edinburgh
Date
18/10/2017
Comments:
On 8/9/17 I 'upgraded' to faster broadband with TalkTalk (56 to 75 mbps)
the speeds I get are now around 20/24 mbps - all TalkTalk do is to get me to check router/cables etc (I've done this seven times now) they say if I want an engineer to fix this I will have to pay £65!!! THEY are in breach of contract yet I have to pay for them to give me the speeds I have been paying for since September 8th!!!
Reviewer
Miss bashir
Location
Kent
Date
17/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you want to keep your sanity then avoid this company. If you have a problem you will be kept on hold for minutes at a time whilst they redirect you to various departments, repeat learnt phrases like robots so that you feel like they're not listening to your problem because their answer is generic. You will be driven mad with trouble shooting, connecting and disconnecting your phone, your router, PC etc. My shortest phonecall to talktalk was 48 minutes. My broadband connection kept dropping every half hour or hour and when it dropped it would last hours. Basically no internet for 17 days. They refused to cancel my contract without an early termination fee - I refused to pay this. I just wanted my problem fixed but talktalk couldn't and wouldn't help. I have cancelled my direct debit and switched to another provider which will take two weeks. Bring on the civil action with talktalk dare they try and charge me!
Reviewer
Brian
Location
Newburgh
Date
17/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband connection and company used stay away from if I was anyone
Reviewer
mark
Location
corsham
Date
16/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
had broadband for 6 months now and still isn't working and they still take my money every month.
wish i stayed with sky
Reviewer
mr c godwin
Location
oxfordshire
Date
16/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
i call talk talk to go on line .& by the 12-10-17 i was still not on line as i was told and by the evening i was still not on line so i got on the dog & BONE TO SEE WHAT WAS GOING ON. & SOME GIT SAY TO ME U WILL GO LIVE IN 5 HRS SO WHEN I TRY TO GO ON LINE THE NEXT DAY I WAS STILL NOT ON LINE SO I GOT ON THE THE DOG & bone to see what was going on & i ask to speak to a know all manager & do had to what over 30 mins but that know all manager did not come to the dog & bone. so i call them back & all i got was the same agian i did this 3 times in a day still no manager turned up to the dog & bone altogether it took 1hr & 30 mins & still nothing. what a awful service. thay r just the waste of time & on the 16-10 17 i call them to set up my tablet and it was just the waste of my time now i am thinkine of throwing the bin waht rubbish.
Reviewer
Andrew
Location
Stoke on Trent
Date
16/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is utter garbage. I have been having problems for over a month, when you call you have to go through the same thing every time, keep telling them its not the line it's the router, some devices work some won't. they wanted me to dismantle my telephone socket to connect the router directly and when I refused they said they would send an engineer and I would be charged! Contract will now be cancelled!!!
Reviewer
Lyall
Location
Ely
Date
16/10/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Was promised minimum 25mbps but my line can only handle 15mbps. Talktalk handled this well, giving me a discount and they have handled all of my other queries perfectly so far. Very pleased
Reviewer
Shirley
Location
Essex
Date
15/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Am 80 yes old joined talk talk as it was cheapest,have complaints about broarb band. Keep dropping off sometimes for half day,phoned to complain and always get someone I canopy understand so have to keep trying to get an English speaking person which seems non existent TV adverts look so good hope not many people fall for it
Reviewer
Shirley
Location
Hornchurch
Date
15/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Nothing but problems keep getting disconnected from which supposed to be fast connection I’m lucky if I get 4mbs am waiting for engineer to come having to wait 4days it’s driving me mad
Reviewer
Ibrahim
Location
Huddersfield
Date
15/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
HATE TALK TALK, i wanted out of the contract ages ago. but it doesn't matter if my speed is 3mb per sec. despite the cut offs and random problem with the internet I am bound by the terms of the contract. Need to move to Virgin, fed up with this company. Avoid, avoid and avoid. Never hated a company like this in my life. usually if they see your upset they will try to make it up or cancel the contract but they dont care.
Reviewer
Paige Brookes
Location
Cardiff
Date
15/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I dont understand why their free cancelation time starts 21 days when you place the order??? Surely it should be when the router etc is installed?? how are you to cancel when you have to wait weeks for it to be installed and then if it doesn't work you have already passed the free cancelation period?! Honestly, everything they do is a massive scam. Even though one of the TALK TALK EMPLOYEES has informed me we had a 4 days left to cancel when we phoned 2 days later to cancel as we were still receiving 0.7mpbs! Funny enough, they said that call telling us we had till the following week was 'missing' after speaking to about 20 different people and getting through to management they said they actually could indeed access the call we received!! absolute joke! Liars and scammers. Would not even bother with this company...
Reviewer
Dimitrios
Location
Manchester
Date
14/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you ever choose broadband, make sure you don't use TalkTalk. They are garbage. Supposed to have my connection on 12/10 and end up with a 6 days delay because they don't care.
Reviewer
Muhammad idrees
Location
Manchester
Date
14/10/2017
Ratings
Satisfaction
1.00 stars
Comments:
They don't understand you,charge me without inform me,my email was written wrong my name and also phone no. And they blame me for all of that..don't recommend
Reviewer
Xante
Location
Sheffield
Date
14/10/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Moved from BT to Talk Talk three years ago. At first the broadband and wi-fi speed were an improvement on BT's provision, I am guessing it was down to the router being better than the old BT offering. There were certainly less dropped connections and the wi-fi in a fairly big house was better than BT's. In fact I was full of praise for the improved speeds and reliability.
The last few months have seen a deterioration in speed and wi-fi reach, again I can only put it down to the router since I have exactly the same configuration as three years ago when I joined Talk Talk.
Several technical calls, reboots, diagnostic checks etc etc. I asked if another router could be sent out since they have upgraded since I first joined, this however was refused.
I have now decided to switch provider in the hope that their 'new' router will give me the wi-fi coverage and speed that I was getting three years ago.
Reviewer
Gary
Location
Kessingland suffolk
Date
13/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Promised minimum fast fibre speed 36mbps only getting 5 to 12 on a good day. Can get 36mbps at midnight which is no good. Cuts out all the time. Can’t watch on demand tv just to slow. Had talk talk engineer out to me and said there was nothing wrong even though I have got daily screen shots of my broadband speed.
I would stay well clear of them. Will be going over to bt as they are not fit for purpose.
On paper they package is good and good price in reality it’s rubbish.
Reviewer
David weston
Location
St Helen auckland bishop Auckland
Date
13/10/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with talk talk some years now but up graded to faster fibre may as well called it supperrrrrrrr slow because that's what it is phoned to complain 14 times Roald to reset route to know a Vale faster broadband my a×××.
Reviewer
karl bowling
Location
high peak
Date
13/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pants absolute pants.There is no other way a can describe the service that you get from them.
Reviewer
Steve
Location
Basildon
Date
13/10/2017
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Customer service really lets them down! Can't understand you or me them. Make mistakes with your bill, on the phone for over an hour to get it corrected and next month they add it back on my bill. I just give up!
Reviewer
Mark
Location
Gloucestershire
Date
12/10/2017
Ratings
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Was SO happy with TalkTalk - recommending them to friends- then out of the blue get an email saying they are suspending a service - Talk2Go - at less than a months notice. This is 'interesting' as when they called - unsolicited - to ask us to renew in Feb 17 - I made it clear that we would only renew - if this apps previous problems were behind us and it worked reliably - as it was THE reason we would stay ... Now, TalkTalk are refusing to let us out of a contract when the VERY SERVICE that attracted us to them and continued operation is being pulled ???!!! We are in official deadlock as TalkTalks idea of righting a wrong is offering £5 discount foe a month or reducing the 'termination fee' by 25 percent ... AVOID.. they do not keep their promises and insult your intelligence...do not listen, do not respond to complaints in a timely fashion...AVOID
Reviewer
Mark Atherstone
Location
Sheffield
Date
12/10/2017
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Not had any problems and been with them 6 months now. Router was pants but just got my own VDSL router and everything has been fine since
Reviewer
Tara
Location
Uk
Date
11/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The WiFi is rubbish Talktalk need to fix up before everyone moves to Sky or Virgin Media
Reviewer
Bob
Location
Cambridgeshire
Date
11/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible speeds and service. The broadband cuts at least 4 times a day, and when it does work it crawls like a slug. In fact, you could even say they are breaking the law by not delivering the full promise of their contracts. Just stay away from TalkTalk, it's a huge scam and I wish someone stopped it.
Reviewer
Bob
Location
Cambridgeshire
Date
11/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What words come to mind when I think about this company? Rubbish. Diseases. Anger. Their broadband is terrible, to the point where during rush hours you will recieve several minutes of delay. When you tell them how rubbish they are, they will make terrible excuses and just hang you out to dry. None of it ever works, and as they always say, what's the point in something being cheap if it doesn't work?
Reviewer
Michael
Location
Yorkshire
Date
11/10/2017
Comments:
I am on Talk Talk's basic broadband and phone package.
When I first phoned them to find out how much the monthly costs were, their indian sales staff lied by giving me a much lower quote than the actual broadband costs. I signed up, thinking I was getting a bargain.
When I found out a month later that the bills were higher than the figures they quoted, I phoned them but was basically told it was tough luck and fobbed off.
The broadband has been generally slow - almost unfit for purpose. Some days nearly non-existant. On the best days, it can just about play HD video, but buffers a lot. Websites take ages to refresh and there is a general inconsistency in the speed from day to day. Extremely poor, overall.
Last month they charged me premium rates for calls which should be charged at UK standard landline rate - without informing me. This drove up my landline bill considerably, taking it into arrears. They ended up cutting off my phone so I could not make outgoing calls.
This, in turn put my account in considerable arrears and a couple of weeks later they cut off my broadband and demanded I pay my arrears in full before reconnecting me.
This company is disgusting. Nothing they say can be trusted. No doubt all their customers feel the same way and are jumping ship. So Talk Talk are obviously clawing as much money from their few existing customers as they can... By creating extortionate charges and fleecing customers while they still can before they go bust.
I will be cancelling all Talk Talk services as soon as possible.
This company has no idea how to conduct business in civilised society. The sooner they die a death, the better for all of us.
Reviewer
Arnor Davidsson
Location
London
Date
11/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service after more than two weeks my broadband was still not working. They booked an appointment with a Engineer for me but cancelled it last minuted and rescheduled another appointment. I could make that appointment so I called them to reschedule more than 24 hours before and they charged me 30 pounds for rescheduling. Then they said they would reschedule after a 45 minute phone call to explain the situation and they said they would call me back with a possible date in a few minutes but never called back! Stay away!! Scam!
Reviewer
Yasmin
Location
Liverpool
Date
11/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid plz worst customer service ever they rob you easly robbish company i was just talking to one of the customer service team and she shouted at me and when i asked to speak to the manager she put me waiting for 26 minutes and even when i spoke with the manager she was as impolite as the other one and i hanged up without sort out my problem , save your money and stay away plz
Reviewer
B.Bunker
Location
Brighton
Date
11/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Worst customer experience of my life. After being a customer for many years I was treated like dirt. AVOID every other BB provider is better than Talk Talk.
Reviewer
Emma Ashley
Location
st Helens
Date
09/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID. The customer service is nonexistent. I had to battle with them just to set up a direct debit and was blatantly lied to every time I spoke to someone from customer services. The ONLY reason I stuck with them was because the broadband was reliable but they don't even have that going for them now! Can't watch anything on now TV without it buffering EVERY 10 seconds (yes, I've timed it) and taking 15 seconds to start again. DO NOT USE TALK TALK. EVER.
Reviewer
Gemma
Location
1st account Gainsborough 2nd account sidcup
Date
09/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never been treated by any company so badly. I have been lied to, let down, hung up on, not listened to and various raised issues and complaints and none have been resolved or no one has got back to me when they have said. To top all of this off when I was explaining an issue over for the third time the person I was speaking to raised her voice at me which I had every right to since she was not listening to me but till that point I had gone for the bold voice to explain the issue but she shouted at me and I had not. They are a cheap broadband provider with many issues they need to sort out including customer care and would never ever recommend this company ever again not even to someone i truly dislike.
Reviewer
Rubbish talktalk
Location
Date
09/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor customer service, kicking you to the other colleagues constantly. Let you spend the whole day with no problem solved, waiting on hold for at least 2 hours. Charging and charging. Can't get rid of it once you order a braodband services.
Rubbish.
Reviewer
Woody
Location
London
Date
09/10/2017
Comments:
Piss-poor
Reviewer
Anonymous
Location
Date
08/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Talk talk give out rubbish customer service, when signing up with them we have had NO service! When we called to set up the account they set a date for when our service was supposed to start,before that date came they were trying to take out money from our account!! When I called up to cancel they sent out a bag to send the box back straight away!!!! They had the cheek to charge us for making a call when we have NO landline, you can be on the phones to their customer service for hours and still will not get the outcome as they do not listen to you! They are now trying to get us to pay £93.63 for something we have not got!!!! Complete waste and of time ignore talk talk would rather pay a little bit more to get proper customer service!!!!!
Reviewer
Lorna
Location
Brighton
Date
08/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shockingly bad do not go with them mine never even worked and in order to cancel had to pay £100 cancellation fee or wait 28 days for it be fixed absolutely disgusting
Reviewer
jodie
Location
Stoke On Trent
Date
08/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well I've had talk now for about 6 or 7 weeks now and I can honesty say they'd got be the worst broadband provider going, slow speed been in touch with them so many times about my problem still continues now, even had there engineer out and still not sorted, even he said they are a waste of time so that not good coming from someone who works for them and he said he could have his broadband for nothing but he's with virgin,I'm probably wasting my time writing this but you know, I would not recommend talk talk to anyone JOKE
Reviewer
Joe Leonard
Location
Barnsley
Date
08/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Your company is absolutely horrendous. How a phone company named talk talk won't employ enough people to actually answer the phone is beyond me. The internet service is terrible, how am I expected to watch Charlie's anals when the service keeps dropping? It's ruined my marital life as my Mrs liked watching gimp dwarfs climbing ladders and feeding ponies. There's a homeless man that sleep in an alleyway near me who everyday runs up and down the pavement with his trousers down to his ankles shouting 'look at me I'm a petrol pump' I've been thinking of attaching a wire to him and hooking him Upto my modem because he would give me faster speeds than you are doing, especially when he's been drinking toilet duck. On a serious note, I've called 5 times today and still haven't had my problem delt with. Everyone acts surprised when they answer the phone like they don't know what's happening. Kind of like when you poop and your dog looks at you like you've just milked the cat. Rating wise 0 - 10 and that's being generous. Anyone reading this please don't take out a contract with talk talk unless you have sniffed glue and tried to sell your kids on eBay but even then you wouldn't know if anyone has had a successful bid because the modem would be on fire and your girlfriend would have left you for the guy next door that took out sky.
Reviewer
Marek
Location
Liverpool
Date
07/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I pay for 27 Mb,but I have 1.5 Mb !!!!!!!!!!!!! I do not recommend !!!!!
Reviewer
Alex
Location
Chichester
Date
07/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had it for couple years. Absolute awful broadband. They hike the prices up and the service gets worse and worse.
Reviewer
Andrew S
Location
Swansea
Date
07/10/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
It breaks down often, in many cases, on a daily basis. It’s vwry unreliable. For the cost, I would expect a better quality of service
Reviewer
Alex
Location
Newport
Date
07/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have only put 1 star on the review as there is no option for a no star rating. Shocking service. If you want a cheap deal do not go with them, just pay the extra and go with a decent company. I’ve learnt the hard now, trying to charge me £280 to cancel!
Reviewer
Paul
Location
Shropshire
Date
07/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Please avoid this company - I transferred my service from these scammers to BT shortly after they mugged me with a price rise 3 months into my 'no price rise' contract.
After sending me a 'sorry you're leaving' letter in June, they subsequently decided that they weren't notified of my service transfer (you physically can't transfer broadband without a MAC transfer, so a fairly simple-minded lie) and that I therefore owe them 3 months of payments for the service they no longer supply.
3 months after transferring, I'm now being hounded by their extortionists Moorcroft - No attempt has been made to explain what the extortion demand relates to, so I have to guess they're trying to claim 3 months of subscription payments.
Customer service staff are garbage, refuse to communicate or issue a deadlock letter - clearly think that a complaint can't be made to the ombudsman schemes without one, but fortunately not the case.
Disgusting people, criminal company - avoid them like the plague
Reviewer
Damian
Location
Whitacre
Date
07/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have had it 6 weeks, we pay for "faster broadband" (oh! The ironary) that, upon complaining every day (no understatement, an hour + of my life every day) turns out the line is running on 2mb...considering it apparently takes 5mb to watch the subscription channels we are paying for that aint much good!!!
Customer services are shocking (surprisingly polite considering the ammount of abuse they must get) & the internet/TV is just plain DIRE!!!!
Reviewer
Damian
Location
Whitacre
Date
07/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Talk Talk is absolutely abismal-we had it installed on the 12th September and since then have had TWO WHOLE DAYS of been able to watch the subscription channels we pay for; apparently it is because our line speed is running at 2mb (we pay for the "faster broadband" aswell (oh the ironary!)) and its a minimum of 5mb to work the TV??! But they wont let me cancel, despite it obviously not being fit for purpose, as they have 28 days to fix the fault....the fault that, despite us ringing EVERY DAY & wasting an hour a night of my life, wasnt logged on their system until 10 days after the initial complaint!
In short; shocking internet speed, dire customer services, avoid!
Reviewer
Dave P
Location
Sutton, Surrey
Date
06/10/2017
Ratings
Satisfaction
2.00 stars
Comments:
Constant outages and persistently slow internet. Useless customer service in India told me that the problem was inside my house when it was actually at the exchange. TalkTalk blame BT, BT blame TalkTalk. And I'm stuck with rubbishly slow internet.
Reviewer
Rena
Location
Derby
Date
06/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Sons is a gamer got fed up with internet dropping out. When contract started was paying £24.00 now paying £40.00 deffo not worth £40.00 in process of changing they want £95.00 to can el robbing gits
Reviewer
Laura
Location
Yorkshire
Date
06/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give zero stars I would. Was promised a minimum speed of 64mbps, am currently receiving 9mbps. Customer service not interested.
Reviewer
Laura
Location
Yorkshire
Date
06/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give zero stars I would. Was promised a minimum speed of 64mbps, am currently receiving 9mbps. Customer service not interested.
Reviewer
K
Location
Date
06/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So terrible it’s unbelievable. I have never had so much bad customer service ever before. Internet is terrible, neve works and they do nothing about it. Do go with them
Reviewer
Whitty
Location
Scarborough
Date
05/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service I have ever encountered. Product itself is far from reliable too. Switched to BT, i would rather pay more than deal with incompetent and badly organised companies like talk talk
Reviewer
Josh
Location
Coventry
Date
05/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Would give 0 if i could, rang at the start of september and aranged a visit for the 26th, the engineer came at the wrong time while i was at work. Rang up to book another visit and had to wait over a week just for a case manager to call back, she then hung up the phone when i said i wanted to cancel. Had to wait another 2 days for a phone call back and have now been given a visit for the 26th of october(6 weeks after i first rang) avoid like the plague!! Would have rather paid the extra to go with bt or sky.
Reviewer
Megan
Location
Northern Ireland
Date
05/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk may be the cheapest broadband company, but I wouldn't let this entice me into using their broadband ever again. The speeds are awful, and the connection drops constantly. We were with sky previously in the same property and it was always fine.
Today it took over 5mins to open one email. If the wifi is on the tv, you have to switch it off on your phone and all other devices. We can't even use the wifi on our two phones at the same time, whilst in the same room as the router.
Absolutely awful. Would never recommend to anyone.
Reviewer
Hinks
Location
Somerset
Date
05/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I feel I must warn anyone considering changing to TalkTalk that they have to be the worst company I have ever had the misfortune to encounter. We spent a month trying to install their equipment. Their support was hopeless & in the end we had to call out one of their engineers, agreeing to pay £40.00 if the problem had been caused by ourselves.
The engineer came out, spent almost 3 hours getting it to work and agreed it was not our fault, and we would not have to pay the £40.00. Of course TalkTalk then charged us the full £40.00, and possibly the most arrogant people I have ever spoken to denied us a refund.
YOU HAVE BEEN WARNED!!!
Reviewer
Andy
Location
West wickham
Date
04/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I see why there is a cancellation fee, it is rubbish, broadband is terrible, TV box is rubbish, if sky is costing £60 a month then this is worth £10 a month and that's being generous.
Reviewer
Muhammad
Location
Ahmed
Date
04/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible have to keep resetting the WiFi and it still will only work every now and then I rate this as the worst WiFi ever
Reviewer
Edith Bell
Location
Midlothian
Date
04/10/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Absolute rubbish. Faster speed prior to my update
Reviewer
CHRIS
Location
CROYDON
Date
04/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service you can imagine. Customer service agents who can't speak English that you can understand, spending an hour on the phone while they try to improve your speed, I only get 3.5mb download, and then find they can't improve it unless you upgrade. Fine, and then find it's going to take over 3.5 weeks before the upgrade is completed. The worst company I have ever dealt with
Reviewer
Richard
Location
Kings lynn
Date
04/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke of a company not one English person available to talk to they also have a poor understanding of English two week with no internet a booked appointment or engineer that didn’t turn up they then want me to take another day off work avoid at all costs worst internet company there is!!!
Reviewer
Jean elgar
Location
Marton Warwickshire
Date
03/10/2017
Comments:
I can not give a rateing it’s the worse you can imagine
Can’t wait for. My contract to end
It’s just no good will not stay on at all can’t watch a video
On FB just spend all my time trying to get the WiFi
Joined I could go on & on but it’s no good at all
Reviewer
Omar
Location
Harrow
Date
03/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed contract with talktalk lots of times but I never been happy with them. Very bad costumer service and unreliable broadband
But this time I have joined because of the good offer and cashback I get from them. But now I regret about it, because they ripped off me.
I only took this contract because of broadband not the phone line. I rarely use the phone but they always charge me phone calls that I never dial. I always get very big bills
They told me there's no cross line on my number and they offer me to have discounted unlimited calls the phone I rarely use, I rejected the offer
I live alone in my flat but now I wonder if ghosts makes this phone calls. That's what they want me to believe.
My contract ended and I will never take another again with talktalk
Reviewer
Jorunn
Location
Deptford
Date
03/10/2017
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I have been a talk talk customer for more than 3 years, and I've not really had any problem with them except when I've had to call the customer service help line. I have very little time for nonsense... But recently I brought my Mother over to the service, simply because of the money she would be saving compared to sky or virgin.... But I have had nothing but problems from the moment they took over the service. My mum is 86 years old and lives by herself... Not only did they expect her to set up the broadband by herself, they wanted her to run a physical check when it wasn't working. Which would mean her bending down and moving furniture to get to the plugs etc... A thing that is difficult for her to do...Talk talk is a telecommunication company yet they are unable to call customers like my Mum to help them with step by step instructions... I was even given an absurd length of time for them to fix a problem, I mean they were telling me five working days to fix a simple problem... They were very apologetic like they always are, but who needs an apology, when all you want them to do is their Job....Do not I repeat do not use talk talk if you have very little patience... because they will make you lose it...
Reviewer
Valeria
Location
4 Camden Gardens
Date
03/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish, I really regret I went with this broadband !! When I started no one mentioned they would charge me £200 for cancellation. I've been with them for a year now and they still want to charge me for the cancellation. Cheeky company, I'm leaving now any way, had enough.
Reviewer
Chris
Location
Cardiff
Date
03/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service number is on speed dial as we have to ring it so often. When called things miraculously improve, for a very short time !! But then back to normal poor speed with lots of interruption in service.
Reviewer
GARY
Location
PITSTONE
Date
02/10/2017
Comments:
SLow 1.2 mbps 0.33 up if lucky pre August was about 5 mbps
Reviewer
Jhon
Location
Glasgow
Date
02/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
so sick company, almost 6 months i call to them and try canceled my service from talktalk
Reviewer
Michael
Location
newarthill
Date
02/10/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
On signing up the possible speed upto was 17mb. It started off at 5.5mb which was reasonable. I was informed it would increase. A month later and after speeding with them it was stated they had done something to improve the line stability. The speed reduced to 3mb. It now sits at 4mb and the simplest of games freezes at parts. I could get better speed on a dongle. Lots of checks have been done and nothing has resolved it. I would not recommend talktalk. My broadband speed is a joke. Wifi isn't even an option.
Reviewer
kevin
Location
bolton
Date
01/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish!! Only been with talk talk six weeks and cancelled the subscription...customer service is rubbish....still no Wi-Fi connection after 2weeks, They say if I require an engineer I have to pay a fee ??
Reviewer
sharon
Location
sevenoaks kent
Date
01/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
do not get into a contract with talktalk we have had nothing but trouble getting onto fibre broadband 3 months still not on it they do not ring back when they say numerous times, When you ring they pass you around so many departments.
even worse when you cancel anything you WILL have problems. good riddence to talktalk.
Reviewer
Euge
Location
East London
Date
30/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don't recommend to anyone to get a contract with theme.
Some authorities should look into this is a scam
Reviewer
sharon
Location
Liverpool
Date
29/09/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
adsolutely awful speed i was regular 30-35mbps now i am lucky to get 10 mbps now my bloody phones dont work despite trying all the fixes i was told to try,fed up with talktalk and i have have been a customer for many years without problems
Reviewer
Lorna
Location
Glasgow
Date
29/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service ended up having to cancel the plan and go with another provider
Reviewer
chloe
Location
swindon
Date
29/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusted with talktalk when i first signed up to them i was told that there was no contract and that i could leave when i wanted to free of charge and now they are saying i have to pay £200 to leave them. The broadband is shockingly bad and the reception for the tv is terrible. customer service is disgusting they should shut talktalk down all together as they are just conning people out of money!!!!!!
Reviewer
J. Nicoll
Location
South Yorkshire
Date
29/09/2017
Comments:
Rubbish.... I renewed with allegedly faster fibre, guaranteed 35mb it’s been 3 weeks and it’s never passed 19mb, engineer booked to visit between 9-12 so I took Unpaid leave...at 12:09 I called talk talk to be told he was running late and had tried to call me, when I challenged them on some evidence of his call they then changed the story to “ oh it’s ok he doesn’t need access to your property I informed them he was supposed to be checking the router and therefore Would need access to the house, I have demanded some compensation for my time off work as I was told if I cancelled a visit I would be charged! So I see no reason it shouldn’t work both ways. I have another visit booked for today between 12-3 I am not holding my breath. I have called this morning to make sure the engineer is coming they said yes
Reviewer
Angela lagioia
Location
Milton Keynes
Date
29/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am absolutely disgusted with the service slow or none broadband , customer services is a joke , speak to one person they tell you something and then pass to someone else who tells you something else . I have had the slowest broadband since joining in feb 2017 and they have done nothing about it but still charge me full price
Reviewer
Lynn
Location
Glamorgan
Date
28/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A triple A STAR from.
ABYSMAL
AWFUL
ABJECT
Reviewer
Seaton S
Location
Prestwick
Date
28/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
The customer service provided by TalkTalk is appalling and their billing service is not fit for purpose. On TWO separate occasions, additional payments made online have been allocated by the system to an account which was closed years ago. This resulted in my mobile being disconnected despite the payments being made. TalkTalk have done nothing to resolve this problem. Absolute shambles!!
Reviewer
Roy Claxton
Location
Ayr
Date
28/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
When I first received faster fibre broadband, the speed was indeed up to 30Mb/sec. over the last 2 years the speed has diminished to sometimes under 2Mb/sec. Remarkably, each time I call customer services, the speed jumps to about 15Mb/sec after their 'test'. And after an hour on the phone being patronised and having to give my personal details three times. Next day it's down to about 3Mb/sec again. Now I have to wait three days while my latest complaint is being 'investigated'. Cheap, but rubbish. Virgin have laid their fibre cables in our town. Once it's online, I'm switching. Enough of this Mickey Mouse company.
Reviewer
Ella
Location
Wakefield
Date
27/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company ever ever ever!!! The WiFi and service is absolutely shocking. I absolutely despise talk talk! Been on hold for over 2 hours to speak to a manager to end my contract with this horrific company. Do not use I repeat do not use!!!!!!!!!!
Reviewer
Chris
Location
Amersham
Date
27/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have been with TalkTalk for many years and have put up with their generally poor customer service as it seemed too much hassle to change provider. Recently though things have gone rapidly downhill with consistent problems on both my broadband and phone with the technical support that is offered being completely useless. After waiting to be put through you find yourself talking to a call centre in India where they just keep running through the standard script. So far it has taken over 5 hours of calls just to make the realise that I have fibre (not dsl) and that the problem is not with my router. I know that what I need is an Openrrach engineer but the process they insist on going through will take nearly two weeks.
Based on this I have decided to finally leave TalkTalk as things seem to be getting ever worse and they really don’t seem to care if you stay with them or not. Needless to say that they are charging me over £100 to leave as apparently I ‘extended’ my contract with them and it is still running (despite them being apparently unable to offer the service that I contracted them for). This alone shows how badly they treat existing customers so I would warn anybody who is thinking of using them to shop around as nearly everybody else seems to be better.
I am sure this review will get the ‘standard’ response from them about contacting their chat service - this again proves how little effort they put into their customer service.
Reviewer
adeel
Location
malik
Date
27/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst service i ever get. will not recommend to any one to take this as customer service is wasting time i was on call for over 30 min just to check the details. its been 2 month since i join and they are unable fix the issue. instead of solving the problem they said if i cancel it will be 158£ fee for that. every one you speak they seem to be some sort of there own manager.
Reviewer
Mila
Location
Somerset
Date
27/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slow speed, need to restart router every day up to 2-3 times, very unprofesional customer service, always delays on their job. Plenty of cheap deals but service is very poor, or none at all, you will be left on your own with any technical ploblems. If you are looking for powerful internet and customer service support - this is not the company you should look at.
Reviewer
Maya
Location
Bedfotd
Date
26/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
You DISGUSTING! i have been on hold for longer than 2hrs. I dont usually right reviews! But this is just taking my whole life away! I called you 5times to tell u that my internet is not working! Ur passing me from one person to the other! Stupid stupid service now u wanna tell me that ur shut! It is 9.40!!! You still got 20mins before u close!
Reviewer
Ron
Location
Cornwall
Date
25/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have complained to Talk Talk chat line and they advised I could get a discount on my bill for there systems being so slow even with fast fibre. I will move when my contract is up. Talk Talk are rubbish
Reviewer
JJ
Location
Motherwell
Date
25/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst thing ever, service Ian absolutely appalling, after being with TT since June this year our internet has gone from bad to worse, have spoken with their customer service department who refuse the listen when you inform them on previous calls their colleague has done what they are again offering to repet previous test, no amount of speaking them will convince them that something further needs to be done, our internet speed after they supposedly updated our router has been consistently worse with readings of between upload of between 2.14-5.84 download of between 4.9 - 6.04 if you are more than 3metres away from the router, PLEASE DO NOT CONSIDER MOVING TO THEM THEY ARE AWFUL, we are unfortunately held into a contract with them unless the ombudsman can help
Reviewer
Tom Hesketh
Location
Oxfordshire
Date
25/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
To anyone considering buying this wifi for the cheap cost, DONT. Somehow, even with fibre, this 'internet connection' doesn't seem to understand it's purpose. It tends to have a lack of connecting to the internet all too often, which makes basic talks such as browsing the internet an ordeal; not to mention if you're doing any project worth committing you'd like something which you can expect to stay up for over half an hour at a time.
Absolute joke, paying for an internet connection which even gave a struggle connecting to this website.
Reviewer
paul hargreaves
Location
bolton
Date
24/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst internet company ever been with
Reviewer
Mr Pete Baggaley
Location
Mansfield
Date
24/09/2017
Ratings
Customer Service
2.00 stars
Comments:
Supposed to be on fast fibre broadband it's mickley mouse no consistency whatsoever. 1.8 up load speed today! Rang to complain few weeks ago and we managed to get to 35 upload ,fabulous but that didn't last long!? If not sorted soon moving to another supplier.
Reviewer
Ken boon
Location
Notts
Date
23/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I feel I must write a review to warn others considering signing up to talk talk as your broadband provider,Don't DO IT!!! I was with virgin media over 8 years with faultless broadband.. However I took a gamble moving to talk talk because of the cost and what a mistake !! It seems they provide the broadband speed up until the day when your cooling of period expires then the speed suddenly drops ..the speeds have become so bad that I have to go to my neighbours to use his broadband to download or upload material,I can no longer stream because of constant buffering and connection dropping ,the picture becomes fuzzy when watching YouTube and browsing as become so slow that sometimes I just turn the computer off in frustration...I'm tied in to a two year contract I think it's going to be a case of paying up the contract nearly £300.In a recent mainstream daily paper talk talk yet again was voted the worst broadband provider for the last 4 years..
Reviewer
Muhaned farah
Location
Crawley
Date
23/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The internet keeps dropping out all day and night .
It is nightmare .
Waiting for this contract to finish and I will never come nack to talk talk.
Reviewer
Ian Strudwick
Location
Lower Halstow
Date
23/09/2017
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
When i switched I was guaranteed 20mb the best I have achieved is 10mb with the service frequently dropping out
Reviewer
Stuart
Location
Lincolnshire
Date
22/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company to deal with. Two weeks intermittent phone and broadband all day in for a no show engineer. Awful telephone support avoid
Reviewer
Tasneem Ahmed
Location
essex
Date
22/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
talktalk have been terrible throughout - i paid for data and calls and texts and for months received no data
when i called them they had no solutions
they would not give me my pack code when i wanted to leave
and they charged me £50 for the data that i did not received
Reviewer
gary
Location
chesterfield
Date
22/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up with Talk Talk as they were offering us fibre and sky our previous provider said they were unable supply.We were promised fibre on july 20th could not wait for faster speeds.The date came and went and our connection became slower than with sky!Managed to get through to TT after 30mins on phone customer services were hopeless kept putting you throught to other departments promising call backs that never happen etc.It took about 3 days of wasted time on calls and live chat before they actually confirmed fibre not connected after previous saying it was live!!. My wife has spent hours on phone/live chat to them during school holidays we must have been given another 5or6 go live dates for Fibre all have come and gone. They alternate the excuses every time its obvious they are just lying to us.The last hour long waste of my time to get to the order management department who say your case manager will ring you back tomorrow(what a joke).Its 14th sept now and TT said our next review(not connection) date would not be until October 2nd.Talk Talk have offered a product they seem unable to supply and more worryingly don't seem to care about customers. Out of frustration rang BT they are happy to give us fibre but you guessed it Talk Talk refused to transfer our number over. You would think us trying to force a move would trigger someone from TT to ring us and discuss our problem but sadly not. BT tell us its illegal for them to withhold number changeover but after all why should Talk Talk care. BT are trying again to take over our line but not hopeful. Next step is complaint to ombudsman and ceo of Talk Talk.
Reviewer
arron
Location
sheffied
Date
22/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
not happy at all i was given an promise fora upload and a download but have not met the promise tried to cancel and they go go agenst my customer rights act 2015
Reviewer
Kim
Location
Dundee
Date
22/09/2017
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Ok, the customer safety is the worst probably, and I've been changed the appointment for the go live date of internet twice... but apart from that, the connection is good, they cancelled the installation fee and promised me three months free to apologize. Also the strength of the signal is good, I've had sky before and the signal was much weaker. My offer is Faster Fibre. I suggest to do it if you don't have any problems of waiting for your new line, the price is cheap tho.
Reviewer
Kevin McDonagh
Location
COVENTRY
Date
21/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Rubbish service keep loosing internet & tv customer service waste of time avoid these clowns..
Reviewer
Unhappy
Location
Kendal
Date
21/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Absolutely hopeless service in relation to house move. Engineer booked and paid for and stated in for 5 hour window to then be told that 'someone, at Takk Talk had cancelled the engineer without telling us. Transferred to 4 different people in an hour phone call who were all very nice but hopeless. Avoid Talk Talk
Reviewer
Ryan
Location
London
Date
21/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Customer service with TalkTalk is horrible. Over an hour on the line with them to attempt a move home, being bounced around to different call centers, only to be told to call back 3-5 business days later. These people are useless.
Reviewer
Peter Davies
Location
Wales
Date
20/09/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since I opted for fibre service my bandwidth fluctuates dramatically. I the past I`ve resolved the issue by speaking to the technical department. However currently I have had no satisfaction with my contact with technical service. I have a bad to appalling broadband speed at present. It can be as "high" as 22MB but frequently drops to an unbelievable 7Mb.In my latest contact with Talktalk the technical rep checked my line speed and assured me that after 48 hours it would be 37Mb but it has continued to be as bad as described earlier. Mt set up has not been changed for at least 4 years so there shouldn`t be any equipment issues. The technical rep reset my router and checked everything and nothing suggested any problem my side of things. When I do a speed check the bandwidth fluctuates considerably. Initially it can be 42Mb but during the same test drops back to 10 to 16Mb which I don`t understand. Any help would be very much appreciated. Alternatively advice on how to cancel my contract would be useful.
Reviewer
GVD
Location
Date
20/09/2017
Ratings
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Useless Customer Service since August 1st we have had 1 engineer and 2 new talk talk boxes....still not working...and now I have to wait 2 more weeks for a 2nd engineer!!!!oh and to top it they cant refund my money untill they have resolved the problem.
Reviewer
Guler
Location
LONDON
Date
20/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I bought TV, broadband and phone package with this company. I was informed I will be activated on the 18th of September. I phoned the company to say the Internet not working. I had to phoned the company 3 times and waited online for a whole hour each time. My issue still not resolved. I asked if an engineer could come and look at it. I was told no. I still have no Internet.
I also ordered their TV package. The TV box arrived and the connection to the router is more than 5metres away. I was told by customer service to go buy a cable and connect it to the router.
The worst company ever. Horrendous customer service. Does not matter how good the offer is do not join this company. You will regret it.
Reviewer
Andy
Location
Dunblane
Date
20/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay clear of Talk Talk. They are terrible at keeping to their word and executing on something they say they'll do at a particular time. Poor customer service management, too many hand-offs between inbound/outbound teams, appointments being confirmed with an engineer, only to later hear the day after the appointment that the appointment hadn't even been arranged. Simply atrocious and an infuriating company to deal with. If I could rate them negatively I would.
Reviewer
Zeljka
Location
London
Date
20/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away from Talk Talk, they have the worst customer services. I've spent 42 minutes on the phone with them. Spoken with three differnet customer services officer, trying to make a payment over automated service and cash payment but nothing worked. How can they run the company if they cannit take a payment from the customers?
Reviewer
Chris Beeny
Location
Leamington Spa
Date
19/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
The period up to December 2016 found overall speed a miserable 1.7Kbps and poor reliability issues like email over broadband Inbox disappearing, denied service requests for no reason and other appalling acts of digital excruciation. Talktalk was hazardous to my mental health.
Reviewer
Sarah-Jane
Location
Bristol
Date
18/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well, well, well... Dealing with Talk Talk has had to be the most infuriating and stressful situations I've ever had to deal with when moving home. I was told and had confirmed 3 times an engineer would be visiting my new address to sort my internet for me and this obviously lead to me taking a day off work and losing money. Once the engineer was late I called again (as I had been constantly anyway since around 8:30am and it was now around 1pm) to see where the engineer was and why he was late. I was told at this point I was given false information and that no engineer had been called out, even though I had spoken to 3 separate people who said that there is one on the way. I was endlessly being passed from person to person and was asked exactly the same thing with every single person (name, email address, home address, account number) and by the 20th or so person I had snapped and by this point it might of been around 3pm and this wasn't even the end of it.
Through so much hassle, given false information and upon speaking to one person name Cindy I think, left me waiting whilst she took other calls because "there was nothing she could do, I was given false information". I said to her to why was she not hanging up the phone if she isn't going to help with my situation or at least put me through to somebody who might and she responded because she "isn't allowed to hang up on customers" which wanting to get this situation resolved, I stayed on the line. She completely ignored me, laughed at me, took other calls and had chats with her colleagues in the background whilst I waited for somebody to actually give a damn about my situation. I hung up after half an hour, and called back and demanded a manager and he was absolutely useless, telling me an engineer would be in contact soon and they were resolving my situation, but after everything I had been told already I didn't trust anything anybody was saying to me anymore. At the end of the call, it didn't feel resolved, I felt completely deflated. I had lost money taking a day off work, my partner was also speaking to them so he was missing hours whilst he was at work and I still had no engineer and I had been made to look a fool for the entire day, they just basically scooted me off the phone so that they didn't have to deal with me anymore.
I'd left it an hour or so to calm down called them back and cancelled everything, the way they treat their customers is ridiculous and I didn't want to be apart of it at all. I was told about a cancellation fee of £70 which I scoffed at and responded that I had taken a day off work for this mysterious engineer who never arrived and had found out he had never been called in the first place. Around 7pm I was still fighting to not pay a cancellation fee, I had been on the phone the entire day and I refused because of the lack of customer service I had received. The final person I spoke to scrapped the cancellation fee and as apologies gave me my last months bill (£22..) as a refund.
Even if you're reading the reviews and there are a few people saying "they're really good! Installation is excellent! Really quick speeds!" Then I have no idea who these people are or whether it's the company trying to boost their ratings because this does not happen with this company. Customer service, speeds and general awareness of them actually being able to run their company is just shocking.
If you have managed to read this entire essay I've written, I hope I've managed to skew your decision to a different provider because I would not want to put anybody through the ridiculous amount of hassle I have had. I understand some people would choose to go with the cheaper options for broadband, which is exactly what I did, but it isn't worth it. Save your time and spend a little extra because you get exactly what you pay for with Talk Talk, which if I could put zero stars as ratings, I would.
Reviewer
midlothian33
Location
Edinburgh
Date
17/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved from BT recently to get the SKY Sports TV offer.
Service transferred on the 15th August, and all went smoothly with the broadband and it was only the following day I went to make a call when I discovered I didn't have a dial tone. Reported that evening (16th August) and here we are now on the 17th September still without a working phone line. BT Openreach have confirm the fault lies with TalkTalk not porting our phone number across correctly (common issue with TalkTalk I believe). Spoke to TT today and told they would get back to me in 3 days. Problem is no one ever does, so saga continues!!
Warning - No matter how good the offer is, please don't me tempted.
Reviewer
Steve Bonner
Location
Scotland
Date
17/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Our Broadband speed has never been what you might call sprightly with Talktalk, but when it went down to 230KBps Download and 130KBps Upload one night (verified with an online speed testing tool) I felt enough was enough.
Even early next (Sunday) morning the speed was still only 690KBps and 290KBps, so still far short of what we pay for or find useful.
Being a Sunday I used their Chat service, and well, their staff were even slower than their broadband service. An overseas connection with poor comprehension of written English and a reliance on what must be their own toolbox of instant 'stock' questions and answers.
No further forward so I'll be changing supplier and registering a formal complaint with OFCOM.
Reviewer
kath straw
Location
nottingham
Date
17/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Got to be the worst internet provider ever. $ months with little or no internet, 2 failed to attend engineers appointments and 1 cancelled by them. Customer service beyond a joke on hold for hours past from one department to the other and nobody speaks English. Might be the cheapest but certainly the worst
Reviewer
Eric Martin
Location
Hastings
Date
17/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk are bad. I pay for Fibre broadband and get slow mail. Telephone works when it wants to. Cannot understand talktalk persons. I will terminate my contract tomorrow if I could. They also ask you to strip down your BT master socket. Keep well away from talktalk.
Reviewer
Aaron R
Location
Liverpool
Date
17/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Our broadband is supposed to be 20mbps with a minimum of 13bmpbs.
What a joke that is, as we only ever get 1-4mbps if we are lucky.
The internet cuts out literally every 2 minutes I am not even joking.
Whenever we try to call them they never answer and when I try to use their online chat either my internet cuts out or they end the chat on me.
I am paying £33 a month to not be able to use the internet.. absolute joke of a company! never use them.
Ordered a package with Virgin media and cannot wait for it to be installed.
Reviewer
Jade
Location
Suffolk
Date
16/09/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have found Talk Talk to be the cheapest and most reliable, never having a problem and managing to upgrade and getting a great deal! I had Sky which kept dropping the internet so found the next cheapest and has been great!
Reviewer
Les Cooper
Location
Warrington
Date
16/09/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Had no trouble with the installation.All is working well Fantastic Price
Reviewer
Robi
Location
98
Date
16/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Number one froud company when i call them for information after that i check my credit score was affected also my friend told me number one bed broadband some times drop and slow
Reviewer
Katie
Location
Wales
Date
16/09/2017
Comments:
Worst I have ever been with. Endless internet problems! Service is useless! Clueless! They fob you off with lies! Dont solve anything! Charge way to much for what you actually get. Slow internet that cuts off ALOT. They dont offer to put down monthly bill even if your internet connection was lost for days. Leaving them with a smile on my face!
Reviewer
mcguire
Location
bristol
Date
15/09/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful from initial start of contract, did not receive hub and trying to make call centre staff understand was impossible. Internet is slow and continually going down. Cant wait to change supplier when contract ends. And price has crept up also
Reviewer
guy Bamford
Location
Hove
Date
15/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched to faster fibre what a joke my pc has never been slower.
Reviewer
J
Location
London
Date
15/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Makes me feel physically sick to ever be associated with these pathetic providers. Feels like living in a 3rd world country.
Reviewer
Alicia Hinton
Location
Brighton
Date
15/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unfortunately I have to give one star!!
Absolutely horrendous. Internet hasn't worked since it was fitted. Two one hour sessions with on line engineers still not resolved it. Went through to customer services to cancel service as goods not for fit for purpose and was told I have to go without broadband working for 28 days as proof of not working in order to get out of contract!!
Very poor customer services; completely scripted. Hung on for 20 minutes before being dealt with and got moved from pillar to post! Wouldn't touch them with a barge pole. My pet hamster could provide better customer service- and he's been dead for two years (RIP Hammy!)
Reviewer
robert
Location
bridgend
Date
15/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i take out talk talk to put a new phone line up stair in a bedroo. when the enginer come out to do it.they said he want to put the a phone line cable all over the house and also he did noit say long he did not sart for 5 mins before he went. than went i had a phone call from talk talk say the enginers did not get into the house. becasue it was no one here and it was 3 other poeple in the house call me a lie. sand i other engineer out today and they said the ome thing.when i phone talk talk to cancel the order they were call me a lie and i did not let me cancel the order and they said i need to pay 500.00 to cacnel when it is not me
I WILL NOT recommend to a frined and family talk talk or to any one else
Reviewer
Andrew
Location
Wales
Date
14/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely clueless representatives, went travelling for 4 months and agreed with talk talk before I left to suspend my services and payments until rang them to reinstate on my return. When I got back my services are still running and as I cancelled my DD and they still tried to take payments from me my credit had gone from perfect to fair which to me is totally unacceptable. Complete and utter pile of poo of a company! Raging is an understatement!!! AVOID LIKE THE PLAGUE
Reviewer
N2017
Location
UK
Date
14/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service, telephone line broadband (Product title;fast broadband)...constantly drops out of connection when in the middle of working/using. Extremely slow uploads/downloads rate of 1.22 Mb when other providers around were at least over 5MB. Customer service dept is overseas and repetitive when dealing with complaints. Dont call back when they promise. All calls to them take hours with agent asking same details over and over. When you complain of awful service they dont let you cancel without paying the full remaining monthly direct debits in total??? For a service that is unusable...how do they get away with this after all the government reviews and consumer complaints over internet provision in last few years? Never use Talk Talk if you expect a decent service that stays connected for more than 20 minutes at a time. I am fighting to leave them and find a usable service probably costing less than theirs!
Reviewer
Eddy
Location
Dagenham
Date
14/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Talktalk is like a cowboy company. Their staff hardly speak English. It looks as if all the entire workforce is from abroad, a kind of outsourcing. You will hardly hear them when they speak. Their customer service is appalling. Broadband reliability is the worst among all tried broadband provider.
Reviewer
Dean
Location
Cheshire
Date
13/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful broadband provider! Rang numerous times to tell them that our wifi isn't working correctly, we got the same responses off 3/4 different employees. They basically came across as they couldn't be bothered to help us further with our problem. When we tried to explain that what they had told us to do we had tried before, their response was that "were doing our best, there's nothing else we can do". They didn't solve our problem, they have no intention of solving our problem. The best decision we made about talk talk was leaving the provider and putting our custom elsewhere.
Reviewer
Martina
Location
Sykes
Date
13/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with talk talk since January 2017 & to be honest it's not brilliant speed but it's ok until Saturday the 9th September 2017 when my internet went off suddenly after an hour I rang them to be put through to a call centre abroad the man was as helpful as he could be & checked my line said something was wrong in the area & they was going to work on it & id receive updates I received 1 later ther night saying they would keep me posted 1 the following day saying they were working on it I've never heard from them since I've rang every day since I've had a woman who could not hardly speak English a fault manager and several other people on the line it's now the 13th 5 days later I've even had a new router sent & ive still no internet I keep going through the same process every call & now they want to check my home finally but not till the 19th of September I'm losing the will to carry on with these people it's a joke I know when my contract runs out I'm not staying with these cowboys !!!!
Reviewer
Tracie pennell
Location
St. Austell....cornwall
Date
13/09/2017
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Basically I had 2 accounts..one for me the other 4my son..talktalk advised me to complete change of ownership for my son so he could deal with his own acc..thurs 7thsept I ring as no device.. 2hours l8tr and after making a payment I'm advised it's cut off (No reason)..but they can't discuss it as talktalk put my son in charge of MY ACC!!!..SOME 6.5 hours of talking to talktalk..talking to miss Burnley..tracy acc manager
Sam..siya..wendy Sheila AND 4days l8tr a call from TEFFY the top talktalk MANAGER..STILL NO ONE cud change the names bk..but get this they wouldn't talk to me about it as I'm not the acc.holder...aaarrrggh...anyone would think they are Lloyds bank with their security questions etc..to say I'm flaming mad is an understatement.. the payment I made tho I categorically gave them my address..they took it off my son's acc..they won't put that right..also to have my acc on n running I'm advised to take a new acc n new phone no.?!!..some 6days l8tr of pure anger/frustration my son had to ring and say I want you to put my mum's acc back on..youve put me as owner of her acc but I'm telling you I'm not!!..THEY PUT IT BK ON!!!!..After running around punching the air n shouting in pure joy..door knocks..its a new router from talktalk!!!!..you all can gather y the 17th Sept I will own 3 accounts 3 phone no.s....WATCH THIS SPACE..#NO CUSTOMER SERVICE..#No common sense.. .#no empathy and basically it a lot of anything...TRACIE PENNELL
Reviewer
B.Connolly
Location
Glasgow
Date
12/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Follow up from - 11/09/17. After recent connection dropping (just dropped again for 20 mins) I spoke to customer service to ask how much it would cost me to cancel my contract - after 30 minutes I was still not provided a cancellation cost - instead they tried to sell me an upgrade! which is not required and transferred me to technical support, and I was told it would take 10 days to make sure the line is at optimal performance. I must point out my router is in the next room (20-30 feet away) and still the wifi signal from 4 of my neighbours shows up as equal or stronger than talk talks signal!!!! Optimal performance??? Which is -
signal issues, not answering customer queries and 10 days to sort an issue???
Reviewer
James Ensil
Location
Scotland
Date
12/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the worst customer service experiences I have ever had. Inept ‘technicians’ who expect their customers to know the ins and outs of their technology without explaining it and, it seems, not a single member of staff who can speak English clearly. Unhelpful, obstructive, painfully slow and the most inane looped music when on hold for hours (presumably there to torture customers so they go away). We will be changing providers soon. Cheaper does not mean better. Pay more for a better service anywhere else!
Reviewer
Aimee
Location
Kent
Date
12/09/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is truly an awful company to go with. Have had no internet for over a month now and still have no resolution. Called customer service to cancel my services and woman just assured me the problem was being dealt with and I should just be patient and would not cancel for me. Getting fed up of being robbed off when I'm paying over £50 a month for nothing!
Reviewer
Iain Wilson
Location
Plymouth
Date
12/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT SIGN UP TO TALKTALK - EVER
Reviewer
Sandra
Location
Beeston Nottingham
Date
12/09/2017
Comments:
It can't get worst then this. Got to prepare myself for exams and no Internet....on no correction it's shows that it's connected but the speed is soooo slow that it doesn't open any of Web pages...was told to wait for 10 days ....to improve the speed what a joke . .don't really understand what is it exactly I pay for....oh I guess a wage for all those usless people on the phone ....feeling so angry and powerless....
Reviewer
B Connolly
Location
Glasgow
Date
11/09/2017
Ratings
Reliability
2.00 stars
Comments:
Terrible customer service, always blame faults on the customer, then attempt to charge to have issues fixed. My broadband has been dropping out every 30 min - 60 mins for the past week or so, cannot stream anything through wifi without it constantly dropping, do not sign up to talk talk not the first time I have had connection dropping issues and as pointed out they always try to blame the customer instead of taking responsibility for faults in their service.
Reviewer
Peter
Location
Somerset
Date
11/09/2017
Ratings
Satisfaction
1.00 stars
Comments:
i have just signed up with another provider,talktalk has done my head in over every aspect of there sevice.what I don't understand is why they do it.this company need to review there structure or it will be to late.i read all these reviews and can relate to all of them... I just wish I had changed a few years ago.i don't think my issues are over thou,I'm not in contract but just had text to say they have written to me to tell me what I'm losing??? And what I owe??? So looks like I might have to waiste more time.
Reviewer
Andrei
Location
Alva
Date
11/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very disappointed with the service. Three weeks after ordering the broadband, I still have no connection.
An engineer came once, but didn't finish the job. I spent hours on the phone, trying to get another engineer, but it's useless. I really regret my decision to join TalkTalk.
Reviewer
Isla
Location
Retford
Date
11/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I only moved house and talk talk out another 24 months on my contract without me even wanting it!!!! So when I moved to sky not realising what talk talk had done until I had a debt collecting phone call to say I owed them over £400.... and when I rang them they said they would take the bill down to £250 but I could have encoured more debt
Reviewer
Craig Ambrose
Location
Bradford
Date
09/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Really appalled at how bad the service has been. Talking to Talk Talk staff is like talking to a robot. They ask what your problem is, you tell them and then they repeat the question or get what you have said wrong. There is no interaction. Their level of knowledge is so bad few of them actually know what your talking about
Reviewer
Abi
Location
Uk
Date
09/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is the biggest joke going . The speed was so slowe whilst i was havin 12mth discound soon at it went to 40 pound it got slightly faster. Not alot to shout home about!!!!!!!!
Custome sur is well not there they take no responiablity for anyyhink got told my bill date on the 10th appantly thy didnt no say this and it on the 7th cut my internt strate off !! I would not recoment to anyone . OverLl i could give thm 0 outbof 10 for everythink avoid at all cost
Reviewer
Ahmed
Location
Leicester
Date
09/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful service would not recommend
Rather pay £5 extra and actually get broadband
Or not have broadband at all that's how bad it is
And when you call them to cancel they hang up the call
Reviewer
Me smith
Location
Bristol
Date
09/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The whole company is rubbish
Internet is slower than any other company in the uk
DO NOT EVER THINK ABOUT JOINING
Reviewer
Joakim
Location
London
Date
08/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cancelled my services back in July but keeps taking money from me.
They currently owe me about £130.
Spoke to their customer support who told me over and over again that this is false before hanging up on me.
Contacted them through their Facebook page and was told to chat to one of their staff.
This bot told me over and over again that my account is still active, which I know, it's my SERVICES that I've cancelled.
After trying to explain this about 10 times I got transferred to a department where I could cancel my account.
Is this a joke?
Reviewer
Paul
Location
Nottingham
Date
08/09/2017
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
We have had a consistent connection of around 1mbs for over 4 months.
Called and ran through tests several times, and kept telling them that it is a fault with the router, as we have to restart it several times a day, and we are getting faster speeds on WIFI than on Ethernet.
Called customer service who wanted me to run another test, I said "No", so they said that would send another router, and TV box for free.
After weeks of waiting, called them back and they haven't sent a replacement, and asked me to run through some tests again!! I asked about the TV box, and they said I couldn't have one as my Internet connection is too slow...(Couldn't make it up)
I hung up, and they called me back and apologised, and said they would put me through to a manager who will deal with my complaint. After the managers phone ringing for 17 minutes I hung up.
I am leaving them today.
Absolutely awful
Reviewer
Chris
Location
Cheshire
Date
08/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had Talktalk Fibre for 15 months now Speeds slower than previous suppliers standard broadband. Speed varies between 2mb-6mb if we are lucky customer support rubbish Just read off a sheet they have no technical knowledge.
DO NOT SIGN UP WITH THEM READ OTHER REVIEWS THEY ARE TERRIBLE
Worst company i have ever had the misfortune to deal with, just counting the days until my contract ends.
Reviewer
John Wood
Location
UK
Date
08/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst ever service. Broadband always going off. Now on my 3rd router on three years. They replace the router so they can say they have rectified the problem, (they haven't.) They say they will ring you back and they have NEVER rung back when they said they would. E-mails s delayed in cyber space for up to 36 hours and they always say it is the senders' fault. Well their own e-mails are delayed for up to 24 hours and they have been unable to say why.
Reviewer
Ellie
Location
Birmingham
Date
07/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
DO NOT USE THIS COMPANY
ABSOLUTE SHAMBLES
RUDE CUSTOMER SERVICE
NO INTEREST IN SOLVING PROBLEMS
Signed up to broadband, they took order details, payment details and gave me a date for the engineer to visit, he did not show up.
I have been speaking to TalkTalk customer services for 4 hours now, they said I had 2 accounts at first, then they say I have only one account and NO RECORD OF MY ORDER ATALL. AND BECAUSE THEY HAVE NO RECORD THEY CANNOT DO ANYTHING ABOUT IT. I offered to send my confirmation email and they were not interested!!!! All they were interested in was putting me through to sales team to make another order!!!!!!
TIME WASTERS
AVOID
AVOID
Reviewer
Renu
Location
Hayes
Date
07/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I requested for a phone line, fibre and line transfer. Some guy from BT came around and mess up my next door sockets in order to put wrong phone number. His line and the system isn't working at all. Talk Talk has been giving me appointments 2-3 weeks, long waiting, 6 times happened then cancelling it or sometimes they don't bother to call to cancel. I am out of the fibre, transfer and my line. ON top of that they are billing me for the wrong broadband and wrong line into someone else socket they put in. HORRIBLE experience. I suffered a heavy loss and they don't bother.
Reviewer
Gary
Location
London
Date
07/09/2017
Comments:
I have just spoken to the overseas call centre after waiting 27 minutes to get through. My question was to ask why my bill had increased from £27 to £39 pm and the answer was basically - because charges had went up. I believed that I had a contract for a fixed term @ £27 - silly me for not reading the very small print. Dreadful, dreadful customer service.
Reviewer
Lilian
Location
Birmingham
Date
07/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
What are we all paying for mine is very slow
Reviewer
Laurence
Location
Dalry
Date
07/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not happy at all with talktalk,connection is slow, WiFi is slow and that's only with mine and my partners phone connected, downloaded Netflix through my smart t.v. and that's just as slow at loading.
Reviewer
W Goodall
Location
East Lothian
Date
07/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Best to avoid Talk Talk!! Fine if/when broadband is working but when it's down customer service is awful. Overseas call centre where understanding is a barrier,full of pathetic excuses blaming the weather or it will fix itself in time. Call centre frequently disconnect your call because they cannot/don't want to help. Honestly drives you mad! Online chat cut you off. Don't think there can be a broadband company worse than Talk Talk ~ you've been warned!
Reviewer
Eleni
Location
London
Date
07/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever! They dont deserve even one star. I spend hours and lost so much time and energy with them so that I can finally close the account with them as they are just useless and guess what! After a month they sent me another bill for an account that i have received confirmation that it was closed!! And another 2 hours in the phone... they are just useless and completly unprofessional.
Reviewer
lee ackroyd
Location
barnsley
Date
06/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i have been with EE broadband for broadband which has been very reliable but went downhill for some reason anyway 6 engineer visits later still no cure, looked online saw talktalk,if im honest i used to be with them 6 year ago but switched due to the prices they was charging and internet being so shoddy... i thought i would give them the benefit of the doubt.. jesus was i wrong......firstly they disconnected my line, gave me a new number..ok not a massive deal as i dont use it much anyway... internet speeds through day brilliant 13 meg rather than 2 with ee, 11PM at night no internet untill 7pm? lasted a few week untill i got fed up and called customer service dont know what they are doing, poor service all round feel sorry for the staff not there fault, i would never ever go with talktalk untill the day i die. seriously. i would rather burn my money
Reviewer
Y Gates
Location
Manchester
Date
06/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was cheap when choosing my broadband supplier and choose talk talk as they were the cheapest option. The internet never worked for the first month z eventually they charged me to send an engineer round to the house to fix my line and the speed was always very slow and I had large amounts of time the internet did not work due to system errors on their part.
As I work in the computer I lost lots of money in lost work opportunities and then switched to sky a more reliable option. I would highly recommend sky to anyone reading this. (They also have done great deals)
Reviewer
Freddie
Location
Oxford
Date
05/09/2017
Comments:
Always broken. Do NOT use talk talk.
Reviewer
Christopher James
Location
Grantham
Date
05/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I recently left Sky as I wanted really fast fibre so like a fool I went with TalkTalk, what stupid move. I have been with TalkTalk in the past and the service then was poor and its poor now, but I was prepared to overlook that just for faster braodband but guess what its the boradband is the same speed as sky doesnt meet the garanteed speed and its up and down like a yoyo. NOT HAPPY and not getting anywhere with there arrogant wind up merchant customer service team.
Reviewer
Ricardo
Location
Date
05/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not recommend to use this company. Time waisting. Selling products and not providing a services. They are only good on sending a bills.
Reviewer
Josie
Location
Manchester
Date
04/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NEVER sign up to Talk Talk broadband. I can honestly say it's the worst wifi I have EVER experienced without exaggeration. I have had Talk Talk for a several years now and my internet has always been slow and I have always had problems with it. I have rang the company numerous times where they have promised to solve the problem, this lasts a month or two at most and then we're back to square one. Recently has been my worst experience with the company, my wifi completely went off so I rang the company and was persuaded into buying the new Fibre option, they promised my router would be here in 3-4 working days, a week and a half later I rang up to enquire about the location of my router when I was told it hadn't even been ordered for me and I had to pay a £30 switch fee which I hadn't been told about before! I ended up cancelling my full package with Talk Talk however it was supposed to stay live until my new provider arrived, today I found my wifi had completely gone off again along with my phone lines, I rang the company AGAIN when they told me they would send an engineer out promptly, yet I wasn't told how long my wifi would be off for and have been unable to use my phone to get into contact with my family. I can safely say I am so glad and relieved to be out of this awful company as wifi is a big part of my life for both work and social activities and this company has put a huge strain on these things. I would never ever reccomend this company to anyone, if you're considering Talk Talk don't, go elsewhere.
Reviewer
Sasha
Location
Sutton in ashfield
Date
04/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusted is an understatement ! Absolutely fuming with talk talk my bill has gone from £15pcm to £20pcm without any reason ! Try to get through on the web vhat anf they just ask what phone your using ! If i wanted to talk to carphone warehouse I would ring them ! Internet drops all the time can never watch anything to my fire tv stick, they completely ignore what your saying and never sort it, then they ask for a stupid amount to get out of the contract! Stay far away from talk talk they're literally untouchable and when you can understand them they make no effort to help, (middle finger to you talk talk)
Reviewer
Melissa
Location
Wigan
Date
04/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
MY EXPERIENCE READ IT MY HELP EVERYONE WHO IS TRYING TO CANCLE BUT CANT. I have had faster fiber over 4 months and I wouldn't even rate it 1 star ... faster fiber is £27 a month, since I have had it I can't connect more than one deivce as it stops working, and if one device is connected it is really slow can't watch a video or download a app ect. Rang up on lots of occasions been on the phone for over a hour (they charge you) and the staff are very rude! After ringing up for the 3rd time I asked to speak to a manager. The manager then told me I had to purchase a laptop or a computer to sort the diagnosis out or there is nothing that could be done. They told me I couldn't cancel then contract so I asked them to refer me to the coustmer service, after another half a hour they said I could cancel it if it has been 28days after I rang up and complained, but it had only been 11, so if the contract isn't fixed within the 11days I can cancel it without fee as I am paying for somthing that dosent work, hope this helps!
Reviewer
Angela
Location
Portreath
Date
04/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk are the worst internet provider, extremely restrictive contracts, you're forced to resign a new contract when you move house. Terrible connection which keeps dropping out. If you're looking to spend hours and hours on the phone with rude customer service, ask for help on live chat and for it to drop out, and a terrible internet connection which drops out then welcome to Talktalk.
Reviewer
J Stockwell
Location
Stamford
Date
04/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Without doubt some of the most useless customer service staff in the industry. I had a very specific issue with a you view box which to date has not been diagnosed following 6 calls into hours of waiting time. Answer is AVOID
Reviewer
Stephanie Haynes
Location
London
Date
04/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The absolute worst customer service. Every phone call for even the simplest enquiry ends up lasting 30 minutes. I can't understand the agent on the phone and all they seem to do is deliver unnecessarily lengthy answers from a script they have been given. Talk Talk disconnected my wifi whilst I was recovering from an operation in hospital without my authorisation. I subsequently had to have a whole new service re-connected which they had the audacity to charge me for and since then I have had barely functioning internet. If I could use any other provider I would but no-one else services my area. I have been on the phone 22 minutes already just to confirm whether I can expect the engineer that I was told would be visiting me today - a simple yes or no answer seems to be beyond the capability of their staff. Talk Talk should be ashamed of themselves.
Reviewer
Ripped Off
Location
UK
Date
04/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I currently have a Fibre Large deal with TalkCrap
58.41 Mb/s 8.31 Mb/s 29 ms Douglas ~ 100 mi Share
Complete waste of money/time. Insulting, incompetent staff with no interest in helping. Over dramatised politeness/apologies rather than sorting out an issue.
So being 8.31 upload and the threshold being 8.2 - 'Enjoy the rest of your contract Unhappy Customer... We're done!'
Trading standards anyone?
The line was capable of 17Mb/s up, for a year straight.
Reviewer
Louise
Location
Brockley, London
Date
03/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had broadband/line rental with sky until march 2017, had to cancel whole sky subscription as of money problems. But when i tried to cancel my cancellation it was too late and they couldn't set me up with a good deal for broadband etc when I tried to get broadband back so I went with TalkTalk. Been with them now since April and it's the worst broadband I've ever used. If more then 1 device is connected it's VERY slow and it's always cutting out. I'm very disappointed with it and I've been told I have to pay nearly £300 to get out of 24month contract that I'm not even getting what I want or pay for in the 1st place.
What can I do?
Reviewer
Alister
Location
Wellingborough
Date
02/09/2017
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Fibre service worked for 4 days and then was down for 2 weeks. Repeatedly called India around 6 times and each time there was no record of any previous calls or faults registered on the line. Each time I was told I would be called back within 48 hours - never happened.
On one occasion after repeatedly demanding to speak to someone in technical support I was transferred to a friendly guy (also in India), but after 10 minutes of talking to him about my fault he declared he was from the accounts department and couldn't help. I believe I was just fobbed off to a random extension on this occasion.
On another occasion after repeatedly refusing to accept that I would get a call back, and after a muted discussion with a co-worker, I was told a network engineer was currently looking into the problem. This was a problem that they had said earlier in the call that there was no record of. Fob off for sure but I expected nothing more by this time.
There was on one occasional talk of me paying in the region of £150 for an engineer to visit to check the original installation 4 days after installation. This would be refundable if it turned out not to be my fault.
I abandoned the idea of ever getting the TalkTalk Helldesk to do anything about the fault so instead went to their official forums to post updates on all the lies and promises I had gotten verbatim. The issue very quickly got escalated to what's known as the "CEO's office" and I was given a personal handler to see out the rest of the complaint. This is the stage when somebody did something and the next day, an engineer came out and fixed the problem. That was thankfully the end of the technical problems.
[The fault was eventually diagnosed to be that a BT OpenReach engineer pulled my cable out of the port in the street cabinet during another customers installation. Funny how every TalkTalk line test showed my line to be working perfectly even though I wasn't plugged into the exchange and my router was lit up red for DSL connectivity]
On the billing side, they failed to notify my old supplier (BT) that they were taking over my phone line so I ended up paying line rental to both companies on the same line for months. Neither company would refund anything.
In addition to all of this, the £120 of vouchers that were part of the offer never came and when I asked for them they denied there was ever any such thing.
On a good note, there has only been a couple of hours of downtime in 3 years and as a heavy internet user I have always found the speed good.
Reviewer
Carl Hulme
Location
Manchester
Date
02/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had the worst experience ever i would not us talk talk if they said they would pay my bill for the two year contract customer service couldn't even understand when i told them we had no land line socket in our property o found this shocking there service is terrible
Reviewer
Alison
Location
Tyne and wear
Date
02/09/2017
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Tried 3 times to sort bill out always refused always having technical problems have to wait and all you get is sorry for doing days without the internet no compensation offered
Reviewer
Benjamin
Location
Bath
Date
02/09/2017
Ratings
Customer Service
1.00 stars
Speed
2.00 stars
Comments:
Customer service is the worst I have ever experienced
Reviewer
Joanna
Location
Dewsbury
Date
02/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am very disapointed. I took talk talk broadband because I tried to save money - that was the cheapes option for me. And the biggest mistake which I did!! I hate this Internet. Nothing is working when I connect two or more devices. Router stops working without any reason, and people from TalkTalk can't help me. I tried to chat with them few times. I lost my time only. They asking stupid questions, at the end they lie that the problem was resolved, but it is still the same. I am not reccomend this broadband. It cost me a lot of stress, better is take more expensive broadband, but be happy.
Reviewer
Sharon
Location
Bolton
Date
02/09/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Had talktalk a week and so far can't fault anything. Just a bit tricky to set up but I'm not an electrical/cable/wire person. No issues with broadband what so ever and TV package is really good. Was a bit unsure due to reading bad reviews but at half the price of other providers, can't fault it. Glad I changed. Plenty of good films on the cinema channel.
Reviewer
Ken boon
Location
Nottinghamshire
Date
01/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Your looking at these reviews because your thinking of switching to talk talk !well I will make your mind up "DONT BOTHER" the internet service is utterly rubbish SLOW SPEEDS, internet is intermittent,POOR CUSTOMER SERVICE...I changed from virgin media to talk talk because of the cheaper price ,what a big mistake I'm supposed to get 30 MBS I'm only getting between 7/9 MBS sometimes it goes to KBS speeds ... Downloading or streaming is a total waste of time constant buffering...customer service will constantly say your too far away from your router or maybe a problem with your land line never had a problem with virgin media I'm stuck in this contract for Two years,I wish their was a way to cancel the contract without having to pay a cancellation penalty ...my advice go with virgin media the extra cost is well worth it...
Reviewer
wallywestyorkshire
Location
West Yorkshire
Date
01/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For anyone vaguely contemplating using this company for anything, please reconsider and look elsewhere. During the course of the last 4 weeks our broadband has been either non existent or woefully slow (less than 1Mbps). My wife runs her business from home and relies completely on the internet. She has lost an untold amount of business.
In common with other people who have submitted their reviews I have lost count of the number of wasted hours talking to agents, 'fault managers' or on line chats in order to find a resolution to this ongoing fiasco. Nobody that we have been in contact with has had the skill set, the technical knowledge or the realisation that this is costing us money and our sanity. Please do not entertain this hopeless excuse for a company.
Reviewer
John Faulkner
Location
Oxford
Date
01/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This firm are hopeless! Very poor speed, often off, customer contact a joke.
Save your blood pressure and chose any other ISP!
Dame Harding was useless and David Dunstone is worse!
Reviewer
Kevin McWilliams
Location
Glasgow
Date
01/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where to start I had to call talk talk 4 times in total i spent 4h 45m trying to resolve my broadband speeds they sent out the first engineer who never had a clue what he was doing then the 2nd engineer from openreach found the fault straight away he told me to contact talk talk and ask them to send out a broadband engineer so after 1h 20m talking to someone who barley speaks English let alone understand if he told me I had to pay £40 to get a broadband engineer out I almost smashed my TV up I was so angry AVOID this company like plague if I could give this company a - star rating I would cowboy company.
Reviewer
Lorraine Prescott
Location
Southampton
Date
01/09/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Well ive been on the phone again for 28 minutes and counting. Have an on going problem which an engineer finAlly came to resolve yesterday only the problem started again overnight. Tv broadband just drops out on a regular basis. Tried all the fixes over the phone many many times which caused a temporary fix. I've lost many hours of my life on the phone to them over2 years. Was advised to get fibre broadband but that hasn't helped. Still on phone at 33 minutes. Can't put me through to line manager about complaints as he's too busy and recant guarantee they will call me back!! I have had enough and would recommend you pay the extra and go elsewhere!!
Reviewer
Muffinsmum
Location
Rugby
Date
01/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Tried to switch my mobile from Tesco to Talktalk as part of my package. On the switch day they managed to allocate my number to someone else who had no idea who I was, especially as it was a very busy line as my Dad died that morning. He managed to get it disconnected on day two. Since then Talktalk have failed to recover my number. Endless lengthy phone calls. Round and round and round. Just waited 45 minutes to be put through to a manager. They are ringing me back. Still waiting. Every time I phone at least once a day I get a different excuse and asked for repeat information. I just want my own number back so I can go to another supplier. There is also a language problem as it is an overseas call centre. At times I feel that they don't even understand what the problem is and sometimes the accent is so broad that I can't understand them. Total nightmare. They really don't care about customer service. So we're on day 22. In the middle of this I also lost my broadband connection for 9 days. There's al a different excuse when you phone but no action. So still no mobile.
Reviewer
Dave
Location
Bridgnorth
Date
31/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Absolutely ripped me off. Talktalk made me believe I was ordering broadband and sky sports bundle. I never received the tv box, they said they don't send it unless customers ask for it, my question is, why advertise it with the broadband. I've been hoodwinked and ripped off. Apparently im not entitled to the sky bundle. They've still not sent me the tv box although I requested it. THEY ARE DECEEITFULL RIP OFFS...
I regret leaving plusnet for these...
Reviewer
Dorothy Masawi
Location
London
Date
31/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst ever network provider. All the customers support stated they were managers. I moved from Sky because Talk Talk was £6 cheaper. Remember cheap is expensive, from 17/08/2017 & uptodate there is no broadband. They are very unprofessional they stated the will investigate & update me after escalating the case. I had to call them 5 days later & all they do is threaten with cancellation fee. That l am not bothered because who pays for nil service. Please think twice before you stress yourself & you wait for up to an hour.
Reviewer
Bharathy
Location
Milton Keynes
Date
31/08/2017
Comments:
Absolutely awful. Completely disgusted at their service, always keeps hanging up in the middle of the conversation. Everytime I call, they hang up. Service is so slow, my kids can't even watch a three minute video without stopping it to let it buffer atleast 180 times. Doing their homework on this awful internet is hopeless. Utterly disgusted.
Reviewer
stephen
Location
exeter
Date
31/08/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
unreliable internet service.
when it's up it's good but seems to be down far too often.
would not recommend talk talk
Reviewer
Riz
Location
North London
Date
30/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm not the type of person that puts reviews down and i prefer reading reviews.
First things first TALKTALK is a piece of crap and please believe me nobody sign up to this crap and im happy i've just left them and switched to sky, all these effers are in india and cannot help you they say they're doing all this trouble shooting crap and make you turn the router off and all this next bullcrap and they just ring your house phone acting like they are doing something these people dont know what the eff they are doing and this is why they been hacked before and lost most of their crap. Please everyone stay away from this crapty company, when my house phone rings the internet would cut off like im still living in the late 90's.
Reviewer
STEPHEN
Location
ROTHERHAM
Date
30/08/2017
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Well friends. Had a few online chats with talk talk about thier/mine faster fiber and guess what, everything was working fine!!! but of course it was except the advertised 30 something or 40 something mps that I am paying for is only 8 mps and that`s where the little note about speeds in your area come into play. So why can I still upgrade to something I can never get?? I have no problem with speeds for emails and stuff its quick and only fails sometimes! its the tv buffering that drives me up the wall. The exchange is only 0.6 miles away and the street cabinet is 300 ish yards away.
If I am moaning away then please advice. I PAY £33 ish a month which include having my land line on incoming calls only.
Your -
another deluded customer
Reviewer
James B
Location
Coatbridge
Date
30/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moving into a new build house so i anticipated some delays therefore placed the order 4 weeks before date of entry.
7 weeks later and still no service, I understand there would be some "teething issues" with a new development however after taking days off work to wait on engineers - non attended on 2 separate occasions.
On each time i called they would tell me an update will be available on a particular date and someone will call you with an update - this happened on 6 or 7 occasions .....no one ever called me back to provide me with an update.
After agreeing that the customer service was poor they provided a discount to my account of 3 months free appologiesed and said an update would be available from BT on XX day ......yet again this day passed with no update from the case manager even after the discount was applied, surely there must be some kind of alarm bells ringing when the customer that has complained and had a discount applied due to acknowledged poor customer service ......surely you should make a call back to the customer even to say "there is no update - we will chase this up with BT"
Very Very Poor from Talk Talk - I really hoped this would not be the case as the deal seemed decent.
All i ever wanted was feedback on the status of my delayed order - to much to ask for??
Reviewer
Ben
Location
Oxford
Date
29/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible internet, terrible customer service. Repetitive script reading robots in the Philipines who have the ability to solve anything. Will never use again
Reviewer
Ev
Location
Essex
Date
29/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So after reading much reviews and searching around i decided to take the gamble with TALK TALK FIBRE BROADBAND. They say the first few day as may be a little slow so u have to give it some time to really see if its quick or not. it turned out to be marginally faster than normal broadband and did seem to cut out a few times too over the next 20 days of my trial. so i was originally trying to speak to them as to why it keeps cutting out and could they fix the problem, but i couldnt get through on the phone after numerous attempts to call so on what i thought was the 20th day and worrying about being tied in to these guys for 24 months i thought right ive gotta cancel and change provider quick as if i have a problem and it takes this much effort to try and get through to someone then i do not have the patience for this! I then go on to there live chat to someone who then asks me hundreds of little questions in the chat box about who i am etc, my password, my family details etc etc and so on! then tries to diagnose the problem with these silly little chats, so i ask can she call me as this is silly on here trying to work out whats wrong with your service. she says sorry she can fix it on here. so i say i want to cancel the service right away! she then spends the next 20 mins on this silly chat box asking me why i want to go and to stay etc. i tell her that the service has not been great atall and that if i have to try and fix problems on your line like this ill end up pulling hair out, and also my trial ends today and im certainly not having your service. I cancel it and get a new providor and pay the months price of £25 for the service ive used. I have now received emails telling me of a cancellation charge of £350!!! so after calling there so called Customer service (abroad) it turns out i cancelled on the 21st day without realising, so the charge stands and if i dont pay it will go against my credit rating! there is also nothing they can do with the charge amount as i signed the contract and cancelled within it! even though it was 1pm the next day, and the service in the 20days i had received was shabby! Dont be fooled people and even if u have to pay slightly more, i wouldnt go near talk talk! unless u like problems fixed over chat transcripts!!!!!!!!! Never again will i be fooled!
Reviewer
S.mclernon
Location
Northern ireland
Date
29/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unreliable broadband. Absolutely disgusting customer service. Would not fix fault with my broadband and when I asked for cancellation they left me with a fault for a full month before I was able to get rid of them to go to another internet provider. The "agent" admitted they were not upholding their contractual obligations to me but there was nothing they could do about the fault as there was a cease on my account. Absolutely the WORST experience I have ever had with any company. Do not use these incompetent money grabbers.
Reviewer
Arwel
Location
Bangor
Date
28/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Useless broadband loses connection every 20 mins , broadband speed is 1.43mb really pathetic and I live on my own thank god my kids have grown up and moved out. Come on talk talk stop giving poor service
Reviewer
Edward
Location
Belfast
Date
28/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk customer of 8 years - currently on Fibre Large.
Up until a month ago I was for the majority happy with TalkTalk, a few hiccups with their obismal tech support that I eventually forgot about, until:
My upload was a constant 17Mb/s suddenly drops to less than 8Mb/s. Bizzarely at one point their tech support were trying to convince me that 8.2 was a smaller figure than 7.9 - I'm still perplexed by this. I can't really put into words what just happened? I can only say it is a bizarre feeling when someone is blatently lying and treating you like a fool while you pay for it.
I was hung up on. Call backs from managers were 3 rings, then disconnected before I could even answer. No offer of escalation until today when I said I had vodaphone on the other line while trying to cancel my contract. The issue has been going on for a month and only today was there an offer for engineer assisstance. I can only say that in my 30 years IT experience, their knowledge is inept at best. Every issue requires requires a new router (time buying)... I have at least 2 HG533 and the god awful 633 that would drop every half hour.
Their network has went to hell from around mid to end of July. I spend the first 15 minutes of every call repeating my postcode. Jesus Christ, it's only 6 digits. Thanks for nothing TalkTalk.
Reviewer
Unhappy Customer
Location
UK
Date
28/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Customer service is just horrendous. Spent nearly an hour on the phone as they just can't understand what I was saying. Had to repeat the problem several times and speak to several people. Still don't know if they actually understood what I meant, as whenever they repeated back they had just completely misunderstood. The broadband is actually fine, no co plants there, this was a account/billing query and the inability to speak to someone in the UK is a real problem as the language barrier is just too much.
Reviewer
Hilary Marlow
Location
Cheshire
Date
28/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Abysmall
Customer service below abysmal. Problem is it's 9th week ..
Reviewer
Emma
Location
Wales
Date
28/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I'm so annoyed with myself for choosing talk talk this provider is shocking, I was told i will have all these channels with the tv i can't even get bbc or itv? I got 3 channels, rubbish ones i don't even watch, then ring customer service and they can't understand a word of English, it's shocking! I've been with them for 3 day's and I'm absolutely gutted i went with them.....beware pay the extra and go with sky or someone else ....coz talk talk may be cheap but are useless! Can't wait till my contract ends in 12 months, can't come quick enough
Reviewer
Nathan
Location
Stoke-On-Trent
Date
27/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We joined talk talk within the last month and it's bin the worst thing I've done in a while, promised 45-75mb of Internet, gave it over a week to settle and we get 11! Yes that's right 11! Also we have had the skysport which has never worked since day one, after phone call and emails and them saying we'll sort it, gave them a week and still no help or any means of fixing the issue. So we come to cancel and it took over 2 hours to get them to cancel after they tried and tried to butter us up with rubus, they even put the phone down when we were been connected to cancellion department. And they tried to charge us even though we were in the first 14 days!
Reviewer
Astolda
Location
North London
Date
25/08/2017
Ratings
Satisfaction
1.00 stars
Comments:
This company didn't deserve even one star. The worst internet provider I ever came across. I just don't have internet. I spend more time on the phone with them than my my closest family. They promise to fix and nothing ever gets gets done, I am paying for no internet... and I spend my evenings waiting for them to answer my call then going through numerous assistants answering the same questions that leads to nowhere... it's just shame for such a company to exist! I guess cancelling my direct debit is the only option. RUN AWAY WHEN YOU SEE TALK TALK
Reviewer
GArrett Lynch
Location
Plymouth
Date
25/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Had a similar experience to the last reviewer. Switching from BT to Talktalk, requested a specific date so that my BT contract would run out and new Talktalk contract would start. The first operator had very poor English and while I appreciate that (I'm not English) it just proved to be impossible to communicate this to him. I requested another operator - he didn't understand so I gave up, hung up and rung back to get another operator. The next operator understood, promised it would be set up as requested so I set up a contract. Later that day I got a confirmation email saying it would be activated two weeks before the date I requested and this was followed by an email from BT saying I would be charged a fee for terminating my contract. I contacted Talktalk again (this time through their chat), complained and requested the activation date was corrected. No the operator couldn't do that, he passed me to another operator, she couldn't do that, activation dates are apparently fixed by their computer two weeks from the date you contact them so if you want to start on a certain date you have to ring precisely two weeks before that - I had to cancel the contract, there was mention that I would be charged a cancellation fee and I'd have to start a new contract. Then I was passed to a manager who apologised over and over and over again for the error, promised that it would be fixed etc. She then passed me to a sales person to correct the error who again said she could not cancel the contract. At that point I swore at the operator out of frustration as I had spent close to 2 hours setting up the contract and closed the chat. A few days later I got a call from Talktalk saying the contract had been cancelled. However they had actually set up a direct debit which I had to cancel with my bank.
Today I set up a broadband contract with another provider. Was able to specify date and all completed in 20 minutes - no issues. Can't understand what the problem was with Talktalk, why their operators seemed incapable of doing a simple thing. Would not recommend Talktalk to anyone.
Reviewer
Anthony
Location
Hastings
Date
25/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A customer for over 7 years, with 5 separate lines all with broadband etc, paying £29.50 per line + vat, per month. Started having problems about 8 weeks ago with some lines down for more than 3 weeks, received silly texts saying service now working, when it was obviously not, spent hours on to customer services being passed from pillar to post, put on hold for 25 /50 minutes, no feedback no updates, the final straw for me was asked to dismantle the phone socket as the problem went from being a line fault identified by this super check to being an issue with my socket, and after a heated debate as to whether its a technician that should resolve this or me the paying customer having to do it myself, in the end, I have decided that all 5 lines will be moved to another provider and I never want to hear from TalkTalk again, in a word "unprofessional".More expensive than others, atrocious customer service, BYE BYE TALKTALK.
Reviewer
Mindaugas
Location
Southwoodford
Date
25/08/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
A few years with a talk talk on fiber option broadband, sometimes intermittent, but it looks a quality and speed getting better, and better. Will recommend a friends...
Reviewer
Tom
Location
Paignton
Date
24/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Forever crashing, currently using my phone 4G to type this because the internet is down done everything I can to start it back up but no luck! Rubbish internet provider you lot! Hate It!
Reviewer
Kirstin
Location
Walton-On-Thames
Date
24/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk is a shocking company. The customer service is so terrible that I have endured months of unreliable broadband purely because I dread dealing with them to complain. They are slow in communication and never have any reasonable answers.
Reviewer
F atwell
Location
Belfast
Date
24/08/2017
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Have had talktalk broadband for around 10yrs recently i upgraded to fibre along with TV package.
I got an email confirming my go live date for the fibre but nothing about TV package. I phoned Talktalk to inquire about the TV and was told there was no order placed so i placed another order, again after a few days no confirmation email and nothing on my account. Another phone call and was told no order placed so again reordered and was told i would get an email confirming delivery but of course no email arrived. Must be the worst customer service ever! They seem to want to keep you on the phone yet the call is free, i was put on hold 3 times for 10mins on one call so the agent could look at my account. Also they will promise you all sorts of things not to cancel but take my advise its all lies CANCEL YOUR ACCOUNT!
Reviewer
Legan
Location
NN3 3LR
Date
24/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Fed up with poor download speed and inadequate service.
Reviewer
Ciro Santilli
Location
UK
Date
24/08/2017
Ratings
Satisfaction
1.00 stars
Comments:
It takes one month to activate!!!
Reviewer
Lisajane
Location
London
Date
23/08/2017
Comments:
THE WORST COMPANY.... BE WARNED!!!!
I have had my order cancelled 3 times and just not processed for no reason. I have now spent 5 weeks without the internet despite being promised 3 times that the problem was resolved and the internet would be installed. Terrible customer service! I have spent hours on the phone trying to resolve the issues to just be wait three weeks each time and then just as it's meant to be installed it is cancelled and the process has to be started again. Do not go near this company!
Reviewer
Alana Montgomery
Location
Corby
Date
23/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Firstly when I first signed up to talk talk they told me my payments were 21 pound a month, this instantly wasn't th case. My internet was so slow I might as well or not had it, every night I had to re boot it. All of a sudden my internet stopped working and has not been working for 9 days. I've repeatedly asked for an engineer and still no one has helped. Even worse the call centre doesn't have one singl English person that understands you. Clearly after 9 days I've told them I will not be paying for a service I'm not receiving which their reply is 'you are in a contract' I have now been told if I want to cancel I'll have to pay 307 pound
Reviewer
amanda
Location
uk
Date
22/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
All I can say is absolutely disgusting rude abusive incompetent staff. If you enjoy spending hours on the phone getting nowhere,questioning your own sanity this provider is for you. The customer service can give even the most placid person anger problems. Oh and also, totally hopeless and they take your money for services not provided.
Reviewer
M T
Location
Shropshire
Date
22/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service I have ever encountered. Poor unreliable service. There's a reason why they have the cheapest deals.
Reviewer
Jennifer
Location
Oldham
Date
21/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The broadband we had was ok. My main issue is the customer service. It is appalling. When I moved house and wanted to cancel my service I was told that I could continue my monthly payments as I had a contract. A couple of months later this was no longer ok and I had to pay the full amount, which I could not afford. I rang several times to arrange a payment plan. I also put in a complaint that was never addressed. Eventually a payment plan was agreed but I still keep getting final payment reminders demanding full payment or my details will be passed onto a debt collector. I was going to complain about this also but there is really no point. I would not recommend using TalkTalk, I'd rather pay more money for better customer service.
Reviewer
Adrian
Location
Tadley
Date
21/08/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with talk talk for years now, left BT as there service was terrible they limited my broadband speeds all the time and would not admit it. In the end I decided to switch looked around and not trusting any providers I went with the cheapest which at the time was talk talk, started with there adsl service wasn't quite as fast as what BT provided us but they didn't limit speeds at all so was very happy. Then I moved to another area switching my service to another house was super simple decided to go to fibre wanted the fastest they provided but the lady on the phone advised me that in my area the medium fibre was the fastest they could offer so it would be cheaper for the same service (was very pleased with this) since having there fibre still not throttling my speeds at all and has been reliable the whole time. Then Thursday last week my phone and BB stopped working, left it Thursday thinking maybe it will get fixed, Friday no joy so phoned up Friday about 5pm all automated just gave my phone number, they immediately diverted calls to my mobile. I didn't expect anything to happen over the weekend as I assumed it was a line fault, first thing Monday morning engineer turns up at the door and two hours later it's fixed. As it turns out it was BT open reach that had used my line for someone else's house. The only thing that talk talk could do to improve my service would be to get rid of BT all together (I know this isn't possible)
Reviewer
Vikki Fox
Location
Dover Kent
Date
21/08/2017
Comments:
Switched to talktalk in Feb as cheaper and was promiised a minimum guarunteed speed. For the first 10 weeks the tv service was awful , after writing and being ignored i rang 3 times, eventually an engineer came out and the box was faulty. No compensation! The internet is so so slow that you just want to chuck it out the window. I rang anotger 3 times being passed from one foreign speaker to another to be told my speed is 4mbps ! It should at least be 6.2 but still no resolution , just tokd to cancel i must pay £265. I am now gking to CAB and writing to ofcom. DO NOT USE TALK TALK ......I AM AMAZED AS TO HOW TGEY ARE STILL ALLOWED TO RUN A BUSINESS.
Reviewer
Hannah
Location
Stoke on Trent
Date
20/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had talk talk for literally 2 days before cancelling the contract. Started with my ringing to ask simple questions when my first call was greeted with what could only be a bit of juicy gossip with the girl next to her. After I said hello? A couple of times she eventually hung up to continue her conversation. How rude of me?! Rang again. Got passed to the technical team, he was pleasant but after a hour long conversation I still had no answer as to why my internet had stopped working. Booked an engineer to come out to me. Fine. Next day, I realised my first payment was due to come out on the day the engineer was booked. (So far I had about 3 hours worth of internet connection) well I wasn't prepared to pay for my first month until I knew the engineer was actually going to solve the problem. So live chat and two calls later (after being hung up on yet again! And no questions answered!) I'm finally fed up. If this is how they treat new customers how are they going to treat me when I'm stuck in my contract?!? Cancelled within my 20days which wasn't easy btw, lots of conversations with sassy advisors talking to me like I'm an idiot, going round in circles and offering to put me through to the technically team to look at my issue...NO IVE DONE THAT THE PROBLEM IS WITH YOUR ATTITUDE AND SO CALLED CUSTOMER SERVICE! and reading these reviews I'm glad I have. They are literally a mess. I've have got nothing from them but a few hours worth of broadband, a router and hefty mobile bill. I can not comment on the quality of the broadband as the engineer may have fixed the problem but there is not excuse for disgusting and messy customer service these days, especially when they are many many other companies that offer the same deals or better. Do not waste your time or energy.
Reviewer
Clive Mattinson
Location
Lancaster
Date
20/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
For 7 years I was a TalkTalk customer until the infamous cyber attack! When I rang TT to complain, they hung up the phone on me! I vowed NEVER to return! Recently, I decided to give TT another chance! What a huge mistake! TalkTalk failed to inform my existing supplier that my broadband was switching. Consequently, I was charged a £30 cease charge! TT said it was my fault, as I didn't cancel my existing service, even though the switching process is "Gaining Provider Led", meaning TT do all the leg work. I spent HOURS on the phone sorting out TT's mess! A complaints manager stated that TT do not cancel the existing service! TalkTalk's sheer incompetence is staggering! Previously, my phone and broadband would go dead on the stroke of midnight! This time my broadband drops out at the same time each day! Bitterly regretting my decision to switch back to these jokers! TT refuse to acknowledge THEIR mistakes! They refuse to compensate me! Are ALL broadband companies out to make people's lives difficult? BEWARE TALKTALK'S LEGENDARY incompetence AND RUBBISH SERVICE!!!! I am so angry with TalkTalk!!!
Reviewer
Shirley
Location
Cannock
Date
19/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company are a joke, i had internet, landline & tv with them. The landline has not worked for 3 years, after 3 atempts at fixing it i gave up. Now my broadband has packed up. Took me 5 hours to get through to these idiots, then was told i had to pay another £84 before i could end my contract with them. I have no service so what am i paying for. The new advert for Talk Talk shows people laughing because of the great service...... joke! Avoid these rip off merchants, worst possible company. Soon everyone will get wise hopefully.
Reviewer
Juan
Location
UK
Date
19/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
would just like people to know that this company are thieves.
I was without Broadband service for 2 weeks. More or less everyday for 2 weeks I logged the call and went thought the laborious Indian call centre script to try and rectify the problem. TalkTalk investigated it and acknowledged that there was a problem on the line of which I still have a handful of texts claiming this, and that it would be fixed. However, it was not fixed and an engineer from Openreach had to be called. He informed that he'd found the problem and that the box in the street had been upgraded by BT and that some of the connections had been misaligned.
This was viable as BT had just put Fibre in the area and also other people were having the same Broadband problems.
This again did not fix my problem. Another engineer eventually had to be called and fixed the problem in the street before entering my premises and installing a new connection on the wall stating that it was a better connection and NOT that it was needed.
I was charged £65 for this visit when the problem was in the street, obviously so Openreach could bill Talktalk and then the charge put onto to me. I phoned numerous times to try and sort the issue out and was promised that it would be sorted and that someone would call me back, surprise, surprise nobody ever did. I was also informed from one of the Support script readers that I would be compensated for loss of Service, shock horror I received nowt.
I have now changed to another ISP because of this and at a much cheaper price for the same service. What Talktalk have actually gained by stealing £65 from me I don’t know. All they have gained is the 65 quid and a loss of a 10 year customer. There is no customer service. We have given these people so much money over the years that it doesn't matter to them anymore. They couldn't care less.
So, if anyone is reading and thinking about joining Talktalk, renewing their contract etc. I would strongly not recommend this Company.
Reviewer
E Harris
Location
Haverfordwest
Date
19/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk deserves a full house of uselessness.
Reviewer
Shirley
Location
Wirral
Date
19/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
DEAL WITH THIS COMPANY AT YOUR PERIL. I recently opted to take fibre broadband which was due to transfer over on 15/8 however lost all connection to any broadband. Spent whole of next day on the phone to Talk Talk with no success. Eventually they said that Open reach had not completed the switch correctly. This was a lie, two Open reach visits later the engineer advised Talk Talk the problem was at there end and a coding problem. In the meantime Talk Talk had insisted on sending a further new router despite the engineer stating that the router was working and not faulty. When the router arrived and was plugged in still no connection. Yet another phone call to Talk Talk who again insisted on sending Open reach out again. Engineer again spoke with Talk Talk who finally agreed that it was a coding problem at their end,just as they had been advised the day before but refused to accept. However, as it is now Saturday there is nobody at Talk Talk available to do the coding and we were told it would take up to 72 hours to do. Advised this was not acceptable and I wanted to switch back to standard broadband which the Open Reach Engineer could facilitate whilst he was still on site. I was told this was not possible to do today and would take up to 24 hours. Went ahead with the downgrade and Engineer moved the lines back. At present we do have broadband but this may change later when Talk Talk do whatever changes the are doing so I am not holding my breath!! This has taken four days out of my life to only be at the same place I started at. Throughout all of my calls with this company the staff have not taken any notice of anything I have said to help resolve the situation, nor have they taken notice of anything that Open Reach have advised until the final stage. They have been obstructive when I have tried to escalate the problem, and wasted much time re running tests that have already proved fruitless rather than accepting the information they have been given. It is impossible to continue to deal with one person and always state they can not transfer call this is another lie as when I insisted I would not end the call until they did so miraculously I was transferred, albeit I was on hold for 15/20minutes at a time. Overall I would avoid this company at all costs, as stated in one of the other reviews my monthly charged has crept up and up which I do not mind if they are improving their offering but this is not the case. My intention now is to cancel this contract and go elsewhere as I have no confidence in this bunch of idiots.
Reviewer
Mick
Location
Erith
Date
18/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
STAY WELL AWAY DONT BE SUCKED IN!
Absolute CRAP I pay for Superfast fibre broadband.... Its so superfast that it can only manage 1.09mbps download and 2.56mbps upload really superfast is that, I had faster speeds when i was on dial up. They get their people to phone you up to try to hack your computers by remote desktop and they also hack your routers!
STAY WELL AWAY
Reviewer
Kas
Location
Skegness
Date
18/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Words cannot describe how I feel about talktalk they are beyond review. Anyone thinking of going with talktalk I would think again and steer well clear they should be shut down as they cannot provide a decent service.
Reviewer
Fran
Location
MId Wales
Date
17/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
They cannot arrange a piss up in a brewery. I was due to switch to them early August. For one reason or another they couldn't meet the date, and all the reasons they gave were utter rubbish. I even had an Open Reach engineer turn up at the house when they said Open Reach had cancelled the installation. They had not and knew nothing about a cancellation. When I called to say that I had an Open Reach engineer sitting outside to complete the installation, the lady went off the line, came back on and said (I kid you not) "I can confirm that the man outside is from Open Reach"!!!!! I had no router ready, therefore he couldn't complete the installation. Which brings me to why the Open Reach man was there in the first place. I was told by TalkTalk that I could keep my existing number. Then I was told I could not, and because of this I would have to set up a new contract. When I asked why I couldn't keep my existing number they said Open Reach had refused the application. Why did I have to set up a new contract? Because I would have to have a new line. According to the Open Reach man my old number was fine and still active but TalkTalk had requested the new line! As a result, I told TalkTalk where they could stuff their service and as they had broken their contract with me by not providing a service. the contract was legally null and void. They cancelled it. I have now gone with another company. who very painlessly switched everything over, and I have kept my exiting number. Trying to get anything out of TalkTalk is worse than trying to communicate with someone who has multiple personality disorder. The company I am with now - I never spoke to a human, everything was done on line and very efficiently too I must say. I feel I had a very lucky escape from TalkTalk. So glad I am not their customer at the end of the day. Customer service rating? -0 !!!!
Reviewer
K Sag
Location
Liverpool UK
Date
17/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
very unhappy with this interner provider. I had no internet connection for over 12 days, i called them several times a day and they insisted on the phone that it was working or fixed. Finally after that time an engineer came out and repaired the problem. However a few days later and then I had no internet again, I called and they said that there was a bar on the account, when I asked why, they said there was no reason , so they took it off, and I've had problems connecting again since then. So I called them up and said I wanted to be out of my contract, and not be charged the cancellation fee. The most that they offered me was 25% discount of the £56 cancellation fee. Really unhappy about that, but had to cancel as I really need internet for my business! Avoid and try somebody better !
Reviewer
Elidio Colimao
Location
Heston Hounslow
Date
16/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ever since I have Talk talk, the speed is very very slow. Called and spoke to Talk talk customer service, the technical team. They do their test online for several hours with no good result. Then they want to sell packages. When the speed is not up to the mark it is useless to sell packages and make money from their customers. NO MORE of talk talk for me. Just waiting for the contract to end. thats it. POOR SERVICE, BAD SERVICE. BAD SPEED
Reviewer
Ella
Location
North London
Date
16/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Talk Talk over three different properties for three years. I stayed with them out of laziness until they just got too much recently.
Over the three years they have sneakily increased my broad band plan cost and i've had to call many times and use the webchat many time to get this sorted out.
With my latest house move I've waited three weeks for them to connect me and they still haven't finished - I call and use webchat every day and get a different story about what is happening, leading me to absolutely no solution. When it has worked in the past, across all the areas I have lived the speeds have always been slow.
Reviewer
tom b
Location
ruislip
Date
16/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
writing this on behalf of my disabled son, found talk talk completly useless! never had internet work properly for 3 years, earlier this year complained and they said if he went to fibre this would resolve the problem.
it cured it for a week then had to keep unplugging the router 2-3 times a day to get the internet working! he decided to go to sky without to talking to talktalk so now there charging him £144 because he broke the contract and they said it's because we didn't call them to try to rectify the fault, i have been ringing for 3 years to try to sort it! if anyone is thinking of getting a contract with talktalk don't do it ! useless service wouldn't even have it if it was free! got sky now definitely worth the extra money. going to the ombudsman next to see who they agree with and see if they they think my disabled son has been unfairly treated.
Reviewer
Angry
Location
Lancashire
Date
16/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The service from Talk Talk has been horrendous and if your thinking of signing with them take my advise and go somewhere else more professional. From two landlines to no broadband for 6 months and they even tried to charge me for not providing a service ! I have now cancelled my contract which again they tried to charge me for and after multiple calls being passed from pilar to post and ok much time they agreed to waive the cancellation fee no tried to say they were doing me a faviour !!! Totally unprofessional and incompetent. I'm now going to BT and I really hope they arer better.
Reviewer
RJS
Location
Bristol
Date
16/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID TALK TALK - EVEN IF THEY WERE FREE!
11 weeks late installing landline and broadband into house. it still isn't working now, cannot receive in-coming calls. reported this 2 weeks ago, nothing has been done about it. Am demanding compensation. will not be renewing contract with them again that is for sure. Utterly useless and unhelpful customer experience.
Reviewer
RJS
Location
Bristol
Date
16/08/2017
Comments:
AVOID TALK TALK
The worst company i have had to deal with - ever! currently 11 weeks late to install phoneline and broadband. Use someone else. Hopeless and unhelpful customer service. AND It still isn't working now!!
Am demanding compensation.
Reviewer
Miss R
Location
London
Date
15/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
To anyone reading this section (and others), I would never trust those who put 100% ratings for everything.
To those considering TalkTalk, just don't! Or maybe if you get the really pricey deals it will work better, who knows...
Firstly, the wifi has been terrible. It barely ranges 3 metres in my flat, and if more than 2 people use it, then the speed goes from the maximum 1.8mb to 180kb!? We thus tried to call in someone from them to look into it a few months ago, and they said we'd have to pay for it, so we let it be, and lived with the weekly wireless nights.
We were fortunate to receive a notice they would 'INCREASE' the bill and we were allowed to cancel it in a months penalty free! So I called to cancel it today and reached an indian woman. She THREATENED me with penalties and terms and condition rules, when in actuality there were no penalties in our case! She was trying to scare me first, then she tried to pretend she was 'sad' over the phone, then tried to offer me many other packages, when I repeatedly said I wanted to cancel it. She did however insist that it could only be cancelled in one month's time, so we'd have to pay that, and I gave up at that point and didn't challenge her on this.
Simply rude! How do they expect to retain customer goodwill after this?
Reviewer
Karan Gurung
Location
London
Date
15/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never use this broadband. We pay over £29 and dont get a single line of wifi upstairs, we tried to change the ownership but the customer service is rubbish and keeps pending our process ! avoid avoid avoid this awful broadband!
Reviewer
Robert
Location
Braintree
Date
15/08/2017
Ratings
Satisfaction
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Now on basic fibre optic deal, fine for my needs at a decent price.
Reviewer
Roberto
Location
Newcastle
Date
14/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
They cheated on me since the very beginning providing wrong information, and never mitigating for *ANY* of their clear mistakes. They are responsible and reliable as a 5 years old lad.
The customer service looks fast and kind only when they are getting money from you; it becomes insanely slow and harsh when they realise you are not providing money but need real help.
You may end to pay MUCH more that you think for having a poor connection and blank customer service. That's a silly expensive joke, I suffered for the slowest fibre at the price of the fastest.
Reviewer
Peter
Location
Nottingham
Date
14/08/2017
Comments:
Placed order 12th March 2017
These reviews of TalkTalk are confirmed when I phoned them to cancel order. 2 phone calls 30min. Order not cancelled, saying credit dept need to contact me. They would not take a message. I managed to persuade them to phone me 0800-1700 15th Aug 2017.
Credit dept have no need to contact me.
Follow up to this will be posted 15th Aug 2017
Poor customer service.
Reviewer
Mr Scattergood
Location
Notts
Date
14/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Dealing with customer services and the upgrade department (loyalty team) is an absolute joke. After hours on the phone being passed from one agent to another you finally get offered a callback from a manager only to have them not honour the request. Constantly full of apologies. Steer well clear if you value your sanity.
Reviewer
Carl Irvin
Location
Hertfordshire
Date
13/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been having nothing but problems with TalkTalk since joining them. The internet is so poor that me, my wife and kids who we all have phones, iPads etc cannot use the wifi because it does not work! I have had at least 30-40 calls back and fourth with TalkTalk regarding this same reoccurring issue, they will try telling me to reset the box, unplug it, last thing I always coincidentally get told is that there is problems in the area with the internet connections phone lines ect. Which is bull!! In June of this year I was on the phone to a lady for almost an hour, who I can only describe who is still learning English, not being racist at all but I politely asked if I could speak to someone who I can communicate with which will understand my issues more clearly, she hung up the phone. I called back and by this time I had enough and told them to cancel my contract with them, this is where more fun begins. They lowered my monthly costs for broadband, took my phone line out of the contract. So haven't had a house phone that works for 2 months now. Also told me I had to pay off the rest of the remaining money if I wish to leave TalkTalk. Even tho I am paying every single month on tim FOR A SERVICE I AM
NOT RECEIVINGe, for I say fast fibre but I would lie so i pay for slowest fibre broadband. I would never recommend this company to anyone at all, I cannot wait to leave this money grabbing, fraudulent pieces of cow dung
Reviewer
dave
Location
leeds
Date
13/08/2017
Ratings
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Very poor. Before coming to the end of my contract they emailed me and said my payments would increase by £1.75. It increased by £10.
I've tried to call customer services 4 times and I feel awful saying this, but I don't understand what they are saying so have had to apologise and hang up.
When I renewed my contract last year there was a problem and i was on the phone for over an hour while they passed me from person to person.
I've been with this company a long time but I'm afraid I will be leaving and going to one who looks after their customers better and has a cheaper contract.
Reviewer
Endre
Location
Peterhead
Date
13/08/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
6 mb average donload speed for fiberoptic is a rip off...
Reviewer
Angry
Location
Inverness
Date
12/08/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Paying for Superfast plus extra for boost and getting 53mps not 76mps. Being charged £10.75 monthly for phone SIM previously cancelled and getting a thoroughly unhelpful and nasty toned "customer service" female telling me I'm a liar - and after spending 16 mins wait.
Reviewer
derek barlow
Location
worcs
Date
12/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could leave zero stars for this company I would. They cut off the service for no reason, then couldnt recover the old number which our new provider managed quickly. Their help desk and communications are truly unbelievable. Dont go anywhere near this disorganised mess. Call lines where their employees dont understand and cant speak English. Total disaster
Reviewer
Stephen
Location
UK
Date
11/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Do not EVER buy TalkTalk. No matter what I do, I have 2 seconds ping, and even worse, at least 5 times a day it stops working. I've tried a slave router, changing DNSes, messing about with the settings, using Ethernet, wireless adapters, and IT NEVER EFFING WORKS. DO NOT BUY THIS SERVICE.
Reviewer
Anne N
Location
Tooting Bec
Date
11/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I signed up with TalkTalk as Virgin couldn't provide broadband at the new flat. It was supposed to go live on 7 August but when I tried to use the internet, it became clear it wasn't working. I called customer service, but despite spending over half an hour on the phone with them, the issue wasn't resolved. She said she'd need to book a BT engineer and one could come Wednesday. I said that was fine, provided it was after 5pm as I had to go to work as I couldn't work from home due to lack of broadband. She said she'd book a PM slot and the engineer would call on the day to confirm the exact time. I stressed to her it would need to be after 5pm so I was surprised when I got a call on the Wednesday at 12.45pm from the engineer saying he'd be there at 1pm. I told him I wouldn't be at home and I'd requested for after 5pm. He said BT engineers don't work after 5pm so TalkTalk shouldn't have agreed to that. I was then sent a text message saying they were working on the issue and they didn't need access. Following this, I complained to the CEO and eventually managed to speak to someone on the Thursday and she also told me access wasn't needed at this stage but if it was, when would I be available. I told her Saturday and after 5pm. She said that wouldn't be possible and I'd need to take time off work. I told her that if I were to use my holiday entitlement on something that wasn't my fault, to fix something that should have been working from day one and that was most definitely not a holiday, I would want compensation because the holiday has a monetary value. She refused that. Later that afternoon I then got a call from someone saying they needed to book an appointment with an engineer, so I asked her to reconfirm with the previous person because they'd given my inaccurate information before and they'd told me access wasn't needed. I cannot rate speed or reliability as I don't have broadband and still waiting to find out whether access is needed or not and when broadband will be up and running.
This is by far the worst service I've ever had from a utility provider so stay well clear.
Reviewer
javid
Location
birmingham
Date
10/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
hi everyone.please please stay way from talk talk as they are after your money.i been with them just 6 month and finaly today i left them after 28 not fixing the problem on home broadband.they offered me fiber with high speed but im chasing my own tail for six month.
Reviewer
Sidhartha shenoy
Location
London
Date
10/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The only reason I am giving 1 is because I can't give 0 or negetive ratings. This has been the worst experience of using any product in my life. I feel helpless that I have subscribed to their service. The service is not working. I can't stop the service as I am in a contract but the internet is not working. I feel like I want to kill myself for being stupid to go for such a bad provider. Moreover while setting up they sent an engineer( I was told that for the first set up engineer visit is free) then I was charged 65£ for the engineer visit. ( I am not the only one who's been conned this was, other reviews on twitter say that). This must be the worst service provider in the world.
Reviewer
Jon
Location
County durham
Date
10/08/2017
Comments:
Absolutely shocking 15 months of ringing them up every few weeks speed dropping to 0.23 mbps and they say that is fine for £30 a month get passed from pillow to post been on phone over 2 hours sometimes still no luck. Phoned on time was on over an hour an woman giggled down phone and hung up bad customer service. Internet was 0.43 at best for last 3 months I've just phoned said I'm entitled to £14 back for poor broadband even thou they have took £90 in last 3 months I would honestly avoid joining talk talk worst decision ever made 15 months of hell must of been on phone over 60 hours in total trying to sort it still not done ive putno stars cause it is that bad
Reviewer
Teljo
Location
croydon
Date
10/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very bad service . I called the customercare and waited for 35 minutes. They even did not answer and the call was disconnected. Very slow Internet and not dealing with the problem. Very very bad service. I would not recommend this service even for my enimies.
Reviewer
Clayton Ferreira
Location
Hounslow
Date
10/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Crap company ...I moved to another house and update for faster fibre...was suppost to go live on 8th of august ...the sent another router with no fibre connection and now I'm 3 days without internet . I have call them about 6 time and they said that I have to wait 72 hours for somebody contact me. Plus the ask for you to do the same procedures again and again . They forgot to update my new address ...poor costumer service and I'm not a person to be angry with that kind of things but I'm piss about it.
Reviewer
Newsha
Location
Newcastle
Date
09/08/2017
Ratings
Satisfaction
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
THE WORST customer service. Got told my internet was going live on 8/8, it did not (what a surprise, this has only happened to me 10 times before) Then got told to wait till 9/8, no internet. Got sent an email saying it's gone live, it hadn't. Got told to wait another day... you get the picture. Customer service is terrible, rude and unapologetic and quite frankly absolutely useless. Don't bother wasting your money.
Reviewer
James Evans
Location
Wales
Date
08/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So first off, i enjoy gaming. I play a variety of different games. So my family saw a deal which offered "better" speeds than we currently had. We decided to move to Talk talk so that we would have a better connection with all of us in the household. I did not realise then how wrong i would be. So far i have been with them for around a month to a month and a half. I have never seen such low speeds. We rang up and they did a connection test. They told me that we were getting a solid 14-15 mbps around the house. I did my own test then and it turned out that we were getting 1mbps. The download speed is horrific. It got so bad at one point that i was downloading with 1byte/second. THAT IS THE LOWEST IT CAN GO. They didnt even offer me support on how to fix it they just kept teling me it is all fine. I would never ever reccomend talk talk to anyone. Also i cannot even watch a youtube video right now.... and i am trying to run it in the lowest connection. I have even had to resort to using my neighbors wifi instead as it turns out i can get better connection. If you want my advise stay far away from this company No matter how good the deal looks you will never get good broadband. Go for something a little more expensive with a more trustworthy supplier.
Reviewer
Mathew Humphries
Location
Stalham
Date
08/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was supposed to have our broadband activated on the 10/07/2017 it worked until the 12/07/2017 we called them about the issue, was passed from person to person with no one seeming to have a clue what they are talking about. When trying to cancel the contract within the cool down period they told me blatant lies promising they would have this issue solved within 72 hours. It's now the 8/8/2017 and still no broadband, they are trying to charge me cancellation fees and we are paying bills for a service that still doesn't work. Due to further investigation from my end, no help from talk talk at all I have found we have a cross line, why could talk talk not do this with all there recourses.
I would avoid talk talk like the place, I've never had such terabible customer service, they are rude and just transfer you from person to person and you get no wear.
Save your self alot of hassle and don't go with talk talk
Reviewer
Kira
Location
Leicester
Date
08/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is the worst provider for broadband!!! The internet is slow even when there is only one person on the wifi ... it is too expensive for how awful the signal is .... all they do when you say you have a problem is send a new box ... I would not recommend even if you think your getting a good deal you are not ! The wifi works for like 15 minutes and then does not work at all it is ridiculous
Reviewer
Max
Location
Lowestoft
Date
08/08/2017
Ratings
Satisfaction
2.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Customer service is non existent!
Signed up and was told system would go live on 24/07/17. It did not.To get both broadband and phone land-line working took until 03/08/17, It took 2hrs 46mins spread over 6 phone calls and at a cost to myself of £48,80 on a pay as you go mobile to get everything working. In fairness the broad band was up and running within72 hrs of schedule but the land line was a nightmare.
When I asked to be repaid for the calls I made I was asked to provide receipts, can you do this on pay as you go? I don't know as I only have a mobile for emergencies and have only made 1 call since I was given it last December.
Reviewer
Iryna
Location
London
Date
08/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service ever. Guaranteed broadband speed on the Isle of Dogs, London is 2mbps. The request to upgrade to Fibre was lost somewhere although the customer services confirmed they received it and it's in progress. The following upgrade request was postponed by two weeks from the date agreed with the customer services. Would gladly terminate the service even though the termination fee is high
Reviewer
Habiba
Location
Clitheroe, lancashire
Date
08/08/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I was initially with Vodaphone broadband but I left them as the connection was awful. I switched to talk talk and I have to say I don't think I will ever go back to any other broadband. My broadband was installed on the day it was supposed to right on time, the engineer was very friendly and quick. It said in the leaflet that it would take a few days for the connection to be strong however the connection was fantastic a few hours after he installed it. Connection also comes everywhere in the house and my house is a decent size. Over all very please with the service and product, would certainly recommend it if you are looking for something affordable and reliable!
Reviewer
Angry Customer
Location
Berkshire
Date
08/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Would advise to avoid. They delayed my installation date by over 18 days for broadband and TV (which is another week after the broadband). Support channels not helpful at all. Everyone trying to pass you on to different people so you end up repeating yourself constantly. Final someone answers you who you cant understand and when ask to explain they still don't. Even more of a kick in the teeth they state that their customers get more - that's a promise when you login. Seen none of that.
Reviewer
David Richardson
Location
Date
07/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Simply appalling. I have a Talktalk account, a bundle of broadband, landline & mobile. My situation is that I left the address of the landline, effective 21 June, moving in with family at a different UK address which already has landline & broadband provision. I still need mobile access. I am renting out my property & I'm currently in Europe on holiday.
Because I had previously used my current personal email address when I had previously had a Talktalk account, when setting up my new account, I was forced to use a work email address when I rejoined Talktalk. I now no longer have access to this email address as I have since left that job. Talktalk will not allow me to change the email address to my personal email address, due to the address' previous use. This email address needs to be changed.
On 20th of June I called TalkTalk & spoke to an operative. I can't remember his name; let's call him Barry Chuckle. I explained all of the above & was told that I would have to talk to a different department. He put me through, I held for 45 minutes, the call was answered & immediately cut off. Tsk.
I called back immediately, this time, speaking to, let's say Paul Chuckle. He explained that more than one day's notice was required to end the landline & broadband contracts, which I accept. I expressed my concern that my tenant could run up charges on my account. Paul explained that a "block" could be put on outbound calls. I requested that this be done, effective 6am the following morning, as that was when I was departing to catch a ferry to France. Paul explained that this action couldn't be requested in advance, but that I should call back before I set off; I assured him I'd do this. I stressed that, as I'd be travelling extensively in Europe I needed all of my current mobile plan provisions to continue - ie data & ability to make calls.
Day 3. By this time it is evident that I have no data roaming, lack of access to my phone's satnav contributing to a 2-hour navigation error. I phoned again, speaking to Mr Bean this time, requesting once more that mobile data should not be disabled. I was told that it could be enabled, but this would take up to 48 hours, & when I expressed disappointment, I was told I should have called 2 days previously - I pointed out that I had asked for this 2 days previously. Thankfully, data "switched on" later that same day.
A couple of weeks on & I reach my data limits & cap. A text tells me I can reactivate by phone or online. I try by phone - "phone not registered on network", presumably due to the disabling. I try online - "account cannot be accessed from your location". How then do I reactivate my account until I return to the UK?
After repeated promises that I would receive a call back in 3-5 days, a call arrived after a month, but the agent hung up on me. I called back to cancel my account; the agent hung up on me.
Reviewer
Jon r
Location
Bristol
Date
07/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Much like everybody else we've fallen for it...after a couple weeks the internet has been slow and now doesn't even work. We've called them a couple times and the conversations have been long and overdrawn and we're never told what the problem is or how long it will take. Quite simply we're paying random people money for nothing in return. My partner is unable to work from home so has to spend money in cafés etc. They were polite in the phone so I don't blame the advisors. I very much doubt we'll get money back or be able to get out of the contract without at least attempting to jump through many hoops. Very frustrating
Reviewer
BridgetK
Location
Date
07/08/2017
Ratings
Reliability
2.00 stars
Comments:
Appalling customers service. I will never ever go back and I would strongly advise you not to choose TalkTalk as your service provider
Reviewer
Micheal
Location
England
Date
07/08/2017
Ratings
Satisfaction
1.00 stars
Comments:
Absolutely horrible please avoid I have had this internet for 3 years and I was promised a download speed of 17mb/s, my average is less then 5,please avoid don't get.
Reviewer
James
Location
Melton Mowbray
Date
06/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Firstly I have never written a review of anything in my life but I have come here because I would hate for anyone else to have the same experience I have had.
I first ordered a fibre optic broadband package on the 9th of July and the go live date was the 25th of July. When an engineer didn't arrive I called them to see what was going on and they said they had partially canceled my package because fibre is not available (Even though plus net and BT says that it is). The customer service adviser said that they can cancel the order completely and I would be able to make a new order for a fast broadband package with a copper connection and when it went live, I can upgrade to fibre. With being promised fibre I canceled the previous order and made a new one for a copper connection which went live on the 2nd of August.
I called Talk Talk today to upgrade to fibre as promised and they have said that they can't because it is not available (even though the engineer that came out, BT, the Open Reach website and Plusnet says that it is). Therefore, I said that I wanted to cancel as I am within my 20 day cooling off period. Talk talk said that I am not because it counts from the 9th of July from me first making the order which was already cancelled. Even though I have a letters and emails of me ordering the product i want to cancel on the 25th of July.
So now I have my back against the wall to stay with them for 18 months or to cancel and have a fee of £288 which I cannot afford. I don't want to be with them but I cannot afford the fee.
After various emails with the obosman and speaking to many people I managed to have a leaving fee of £51 which is still £25 over because I wanted to return the TV box.
The worst part about everything is the frustrating international call center you get put through. The people there read off a script and put you on hold every two minutes because they don't know what they are doing. Then they pass you to someone else and it repeats until you get bored and hang up. I have had numerous phone calls lasting over 90 minutes. With some calls hearing a party in the background
To summerize, they mis sold me a product, flat out lied to me, threatened me which was practically extortion. They also have the worst customer service and I am going to pay the £51 even though its wrong just to get them off my back so I can completely wash my hands of them. Please, I erge you to never go with this company. It doesn't matter what they are offering and for what price. It really is not worth it. Don't be like me and the other 33,000 people on the website that got stung by them because they will keep on doing it.
Reviewer
Bstck
Location
Nottinghamshire
Date
06/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wouldn't give it one star if I have the option! Worst service ever received!!! I had talktalk installed for 3 months then the problems started, constantly losing internet connection and the tv going off several times a day. They were forever trying to sort this issue over the phone but as you can imagine that never solved anything, eventually they sent an engineer who couldn't find a fault at my end and said it was infact there end that was the fault. They then tried to charge me for the engineer which I refused to pay. From September-February I was still having issues even after the amount of phone calls I made, eventually I cancelled the whole service to which they tried to make me pay the upfront cancellation fee along with continuing to pay my monthly bill for another 8 months which I wasn't happy about, I was told the whole fee was waived and I had nothing to pay. The month later I had a bill from talktalk, I rang them to which they said they would cancel it, this happened for 6 months. The management team and customer service are the worst I've ever had to deal with continuously back and forth on the phone to them, with them passing me through to several different departments where nobody could seem to help me, I was also told that the calls which are all apparently recorded they didn't have access to and that certain things that were agreed over the phone were not on my notes. I waited a week for a call back from the complaints department who said they would be phoning me the next day. Never in my life have I been so disappointed and frustrated which a service. Finally today I managed to get through to them and after 19 minutes on the phone the account was cleared and finally cancelled! Moral of the story.. Don't ever use talk talk!
Reviewer
Renata
Location
Nottingham
Date
05/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse service ever!!!!! if you are thinking to do a contract with them just do a favor to yourself and ignore they exist. I havent had internet for 5 days and when they finally decided to send a engineer to fix my problem they cancelled at the time of the appointment. Even when was confirmed a hour before the appointment. the only solution that they offered was rebook to another day. the early appointment available was next week, so another week without internet. In the end, I have to ask a day off for nothing I havent had internet for 14 days and they simple dont care about they costumers. so worse service ever that I had to deal so far.
Reviewer
Jill
Location
Aberdeen
Date
04/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful. I can't warn people enough about how poor this company are. Wireless does not work, customer service is non existent and trying to get issues resolved is impossible. No amount of negative feedback can convey how infuriating and quite frankly stressful this company have been.
Reviewer
Dpinto
Location
Nottingham
Date
04/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The Worse internet service EVER!
2 years ago me and my girlfriend have signed a contract and we just had problems since.
The internet is constantly going off, or crushing. For serveral times we have called to try to fix the problem and what the Call centre team was saying was to go to the IP router and change a few settings, but this never have changed ANYTHING!
We have paied a contract of almost £40 for an internet that not even could support a video call or a movie without going off!
At least twice we had to wait 1 or 2 days until the Talk talk technicians come to our place for us to have internet.
I have complained once on the internet but i thought i was being insensitive and i gave you another shot.
But well, finishing the contract, the impossible just happened.
Suddently the router goes off and there was no more Internet or TV. We have called to Talk Talk on the first and they made me plug and unplug wires and a box and stuff. I have asked to speak with the manager because nottingh have changed.
Speaking with the manager, She said that they did not have avaibility and if I wanted to have the Engineer sooner I would have to pay for it.
1st the avaibility it is the same with or without payment the priority you give to people do not.
2nd instead of fighting for a customer and keep them happy avoinding complaints you offer them another problem. Because not having service was not bad enough.
3rd
After talking with the "management" and explain all the situation they said that today 4th of august we would have the technician.
I have changed my shift to be at home because I was expecting them between 3 and 6pm.
Well... Best part... They did not came.
Aparently the technician and familiar problems. I am not saying that did not happen (i hope that everything is okay) but not having someone to replace possible things like this it is ridiculous.
Did not the company know this since earlier today in order to tell us and not having to wait all day?
Next date is on the 10? Really?? How am I going to do to do my school assigneements? how are we suppose to contact parents in other country? How are we suppose to do our life?
I do not know what to do but I know that Talk Talk is the worst company ever and even in Candal, a place in the middle of no where in the mountains in Portugal the internet is better than the one I had and have.
Reviewer
Paula
Location
Barnsley
Date
04/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The most pathetic customer service I have ever had. We made all our arrangements to move our business around their appointment to move the phone line and broadband. Then will less than a working day's notice, they cancelled the appointment and can't give us a new date. I have proven on two occasions that the reasons given for having done this are lies. We have let suppliers, customers, insurance, bank, Companies House, Tax Office, insurance all know we are moving. We can't not go, we have given up the leas on our old premises. So now we are a business with no phone or internet and no date of when it will be installed. Talk Talk don't give a fig. All they do is lie, and lie and lie. Not a word of apology, nor recompense. AVOID - AVOID - AVOID
Reviewer
Keith White
Location
Warrington
Date
04/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The latency is very high rang customer support with no result. Keep going round and round in circles.
Reviewer
neil
Location
leicester
Date
02/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
appalling - visited my aged mother for a month and cant believe how bad this connection is
Reviewer
Rhiannon Dack
Location
Norwich
Date
02/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Had broadband working for about 2 days then it stopped working. Called talktalk, they said they were going to do some tests and ring back, never heard anything back. Rang them again, man on phone was useless, just kept disappearing and not saying anything. End of call, nothing is resolved. Paying for a service that we cannot use and that is rubbish. Will be pursuing a refund and looking at other providers. Very unreliable and not bothered about fixing the issues either.
Reviewer
Rowan Hendry
Location
London
Date
02/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Stuck in a contract with talk talk when I moved into a new build home. No internet so far for 6 weeks. I have been lied to, never called back when 'guaranteed' a call back with an update. Nothing done to progress the matter. Colleagues advice was conflicting and unhelpful. I have previously had issues with talk talk and wish I had no renewed my contact. Stay clear!
Reviewer
maureen copeland
Location
welwyn
Date
02/08/2017
Comments:
NO stars for anything. Appalling customer service Nobody spoke or indeed understood reasonable English.Problem solving was non exsistent.When my contract ends I will be out of there before you can blink.I don't know how they survive.PLEASE don't go there
Reviewer
Michael
Location
Northwich
Date
02/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful, awful, awful. 6 weeks without an internet connection and still no end in sight. Didn't book an engineer when they said they would even though I took time off work. Going round in circles.
Reviewer
Philip
Location
Stenness
Date
02/08/2017
Comments:
My broadband is so slow cant even open simple attachments
Reviewer
Deanna Griffiths
Location
Ilminster
Date
01/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
terrible terrible, awful connection, awful customer services, DO NOT JOIN THEM.
Reviewer
Christian
Location
Dewsbury
Date
01/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Don't bother, plenty more choice and there customer service is the worst! I paid broadband for my mother and when she was paying it and was behind on a couple of payments they got an external debt recovery company to contact me for a small amount that they never even tried to personally contact me for! I had no problem paying it but they never contacted me personally! Absolutely disgusting and when I asked to make a complaint customers service told me I'm at fault and I can't make a complaint!! Ontop of that if you Google the company they use "moorgroup" everyone says there scam artists and abusive, lucky I had the sense to contact talk talk and make the payment they never even contacted me personally for....
Reviewer
Marie Hammond
Location
Nottingham
Date
31/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Rubbish. Cannot warn you enough about NOT signing up to this company. Everything about my life experience with these people has confirmed that I should end the account. I tried several times to close it. Even after I received a bag to return my router etc.. I was still weirdly receiving visits from engineers, emails, a bill, and then when I called back was told I owed £107 cancellation fee! I feel like I've spent ages on my mobile calling some call centre a foreign speaking to people who sound like robots. Very unimpressed! Still not cancelled and still told to expect another bill!!?
Reviewer
mike campbell
Location
Merseyside
Date
31/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
after the phone line and fibre broadband stopped working I raised a fault a week ago and was told tests showed fault was outside the property but they'd send an openreach engineer to resolve within 48 to 72 hours. After still no working services or communication from TalkTalk I contacted them (and despite providing the fault reference they were asking me what was happening!? Hello, I'm calling you for help!). I asked for it to be escalated and was promised a callback.... which didn't happen. So I called again and logged a formal complaint (Which I had to ask for 3 separate times before they provided me with a complaint reference number; which made me feel like they were deliberately putting up barriers to have my wish for a formal complaint given its proper attention and only then did I get a promised callback. Ive now been told an engineer will need to visit the property (But couldn't tell me when except for in the next 72 hours... well I'll just sit in the house all day shall I???) . The customer service is an absolute shambles... agents deliberately trying to avoid logging my complaint... managers not bothering to call me back on repeated occasions... people not knowing the full history and I have to repeat it everytime. The most non-customer focused company I have ever done business with... I hope to get a working phone line and fibre back soon... talking to your customer service teams is so painful. I think you have cost cut too much over the years and sacrificed any positive customer experience as a result. I will be changing provider at the earliest opportunity.
Reviewer
Jan
Location
Manchester
Date
31/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where to start? Just nothing good about them. Bb speeds lamentable, phone line quality awful, billing issues now ive left (i owe for two days and they want a month but we have no contract)(yes really, wth??) And overseas call centre is a concoction of ineptitude that monty python would be proud of.Dont do it. Dont sign with them - these reviews should tell you all you need to know! Avoid the hassle!
Reviewer
Steve
Location
East Hampshire
Date
30/07/2017
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
TalkTalk CEO office has been responsive and they have tried to resolve my problems with an unstable wifi connection in the house. The incoming signal has no issues, just the feeble router which they refuse to change to a model that the For a say is the best. For that reason, I'm not best pleased.
Reviewer
Zahra
Location
Callington
Date
30/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk allowed my ex to set himself up internet in my name. I requested them to get it out of my name but they havent. I live with my parents but he is using my credit check because he has a very poor credit rating. I called talk talk about them allowing a fraugelent account that will ruin my credit rating...they did nothing and the account is still in my name. They ruined my life and my credit rating. I am truly broken. Thank you talk talk and your 100% unsatisfactory customer service. I am currently looking into lawyers due to the severity of talk talks actions. I am more than happy to take it to court. It is a shame they are so neglectful this is what it has come to
Reviewer
ian
Location
cuddesdon
Date
30/07/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
I have been with Talktalk for 6 years and have always had good service and lots of loyalty rewards for contract re-newal.
First Talktalk has to use the existing old BT cable network which is many years old as open reach are slow to upgrade many areas and having been owned bt BT it was not in their interest to help the competition.
If your broadband is slow or cutting out? its likely to be the infrastructure not the ISP.
I live in a remote village so it does drop ot or run slow occasionally but we now have fibre and thing are much better here.
As for customer services I have never had a problem in 6yrs the only thing is the overseas accents from the call centres.
I f you got a crap infrastructure (old phone lines) your internet is gonna be crap whoever your provider is.
My opinion, Talktalk are fine and after a couple of re news of contracts become very good.
As for service if your rude to them? they will be rude back
Reviewer
Siobhan Fennell
Location
Leeds
Date
29/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These guys are amazing! I'm a massive fan of nostalgia, love vcrs, n64,s, gamecube! The lot!
Do you remember when you were 10 years old and your parents internet sounded like dubstep?
If you want that without any of the annoying noise just the blank empty feeling of silence then talktalk are your provider!
I have fond memories of loading up YouTube to have it sat there trying to load the video at 240p and struggling!
At £20 a month an absolute bargain for reliving the dial up of our youth!
We may not have the beep boop we so long for but that is easily fixed by loading up the internet and clicking on anything at all and smashing your head off your table to tally simulate the hopeless feeling we had as teens.
The best part is if you happen to have a problem (how could you?)
You can speak to a staff who's only goal in life is torepear the same words over and over with slightly different inflections each time.
I mean to be honest it's a genius way to run a company, make your customer so suicidally difficult that no normal living person would dare run that gauntlet.
I salute you talktalk you have won the prize of being the biggest *****
Reviewer
mike a
Location
leeds
Date
29/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband speeds to the house were around 0.34mb for the vast majority of my contract. Any approach was fended off with, distance from the exchange ' as the problem. I made one last attempt to improve the speed after my partner had a torrid time working from home. An open reach engineer solved the problem in seconds. He contacted talktalk to change the exchange SNR margin settings from 30 to 6. BB speeds improved to 5.1mb (whilst still slow) enabling down loading. BBC i player programs could now be watched. However after a short time significant connection speed declined to less than 1 and fluctuated. Discussions with talktalk ended in failure and an email 'how did we do' was sent after they broke off the technical 'ticket' without resolving the problem. I have paid for a service not provided and have been deliberately misled. There is no real portal to complain and discuss compensation. You would be well advised to avoid this lamentable bb provider at all costs.
Reviewer
Hannah
Location
Crewe
Date
29/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Worst broadband provider you will ever go with. The customer service is shocking. Nobody knows what they are doing. They keep transferring you through to different departments. They take money fraudulently from your bank account alongside your normal direct debit and then when you try and call them to ask they avoid trying to help you and you have to stay on the phone for hours trying to get your own money back. Avoid this provider at all costs!!!!!
Reviewer
Duncan
Location
Buxton
Date
29/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
If you don't already know....
Don't go with talktalk for anythinggggg.
My contract run out with them on my mobile (but they didn't tell me) so my bill managed to be 4x the original amount, because they put me on the standard price tariff. Then I tried to cancel the SIM aswell as their piss poor broadband for them to tell me it'll cost me £194 as a cancel fee because somehow I'm still in contract with that till December...
So obviously I can't pay that and it's more than it costs to just stay with them till it runs out. wow! Effin wow.... and not once did they offer to take the charges back down to the original amount and offer me a new contract to rectify the mistake, absolute con! And no customer service. Was on the phone for nearly an hour aswell...
The internet I was paying for was 30mb I was checking it n it was running at 22-25mb through the cable! I complained several times about it. Then they said it was my router, replaced it, went up for about 2hours then back to normal... seriously anyone reading this don't.. . Just don't waste your timeeee
I don't know how they can actually still have a custom base. The sad thing is in probably going to get a bill this next month for the mobile...
... the contract ran out... but I can still make phone calls? And they cost me how much? Surely it should just switch to a pay as you go tariff or disconnected till you sign a new contract...?
If you went to any other phone company; they'd phone you to tell you the contract is running out would you like to renew?
This is simply TALKTALK and they're smallprint con artistry.
Reviewer
GRAHAM
Location
e SUSSEX
Date
29/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They never were any bloody good when i was with them 8-9 years ago. Go to sky, v good service and experience
Reviewer
Matthew hancock
Location
Newport's
Date
28/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Nothing to say except total rubbish!!!!!!!!!
Reviewer
Jefrey
Location
CF72 8aq
Date
28/07/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Good but expensive.
Reviewer
Keziah
Location
North Lincolnshire
Date
27/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband experience ever. Was forced to pay for a months worth of service when I only received 3 days.Then promised a refund that never came. Ordered a return router bag that the assistant "forgot" to put through and then had to pay to send it back. Was often on the phone to them for no less than an hour to get a seemingly small issue resolved.I Was warned before that talk talk is a no go, but now I have learnt the hard way. STAY AWAY PEOPLE.
Reviewer
Frances
Location
Wales
Date
27/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Don't touch them. They are THE most INSANE company I have EVER dealt with. I set up an account to transfer my service to them. They gave me a date for it to go live (Wednesday 26th July) and I would be keeping my current number. I then receive a call from the last week to say that I wouldn't be able to keep my current number as my current provider would not allow it (even though they are closing down?). I agreed to a new number. I was then told that they had cancelled my original contract and needed to set up a new one. Sighs. I did which took forever over the phone. I was given a new date of July 28th and Open Reach would be coming to set things up, all this would be confirmed in an email No email arrived so I chased them up "sorry, your service won't be going live on the 28th. There is a technical problem with Open Reach and they cannot give a date when it will go live" (nobody had bothered to inform me of this). I asked when I could expect a new live date "sometime within the next 10 days. We call you on Thursday 27th to give you an update". Wednesday 26th. Knock on door "Good morning, Open Reach here to install your new service". But TalkTalk had said you wouldn't be coming because you had an installation problem? Not according to the man who had come to carry out the work. No problems at all. I got back onto TalkTalk. After holding on for 15 minutes, the person came back on the phone and said "I can confirm that the person at your door is from Open Reach". WHAT???? Can you repeat that? Of course he is, but according to you there was a problem and they would not be coming today. She goes off line again, 25 minutes later (the music drives your insane) Ah they coming on Friday 28th. Really? and you will have the router here with me by then? No no router go to engineer. Not according to the engineer it doesn't. Not according to the person who set up my original contract either. It comes to me. Had it even despatched? Nope. When will it be despatched "tomorrow". To whom will you be sending it? "to you address" but you just said it would go to engineer. Silence..... So WHO WILL IT BE SENT TO. She goes off line for another 8 minutes. It will go to engineer and they will contact you". Oh jeez. She added "we will contact you tomorrow between 6&7pm to update you. So today 13.30 they ring. "hello I case manager. I am plesd we get confirmation from Open Reach yew went live yesterday". NO I DID NOT, YOU ARE SUPPOSED TO BE CALLING ME TODAY TO CONFIRM THAT IT WILL GO LIVE TOMORROW? "no we receive confirm from Open Reach went live yesterday and your service is now running. NO IT IS NOT. PLEASE - I HAVE HAD ENOUGH OF TALKTALK CANCEL MY CONTRACT RIGHT NOW. YOU ARE IN BREACH OF CONTRACT. YOU ARE PROVIDING NO SERVICE. I CAN'T EVEN GET ANY SENSE OUT OF YOU. PLEASE CANCEL MY CONTRACT NOW. I hear tapping over the line "contract now cancelled. Thank you for calling TalkTalk today (they called me remember) is there anything else I can help you with today? ARRRRRRGH YOU REALLY COULD NOT MAKE THIS UP!!!!!!
Reviewer
P
Location
Dartford
Date
27/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
so i decided to go with talk talk as they have the cheapest price compared to other providers. i signed up for the service and was given a date for an engineer's visit 2 weeks post sign up. 2 days pre said engineers visit, i phoned up to query my router delivery. i espected to recieve this prior to the go live date. after what seemed like ages, the operator came back saying that he could not see that i have placed an order on the system. this didnt make any sense as i received a letter a few days back confirming direct debit detials. eventually he put me through to customer service who confirmed that my order was placed however, the engineer would bring said router along on the day... a day before my "go live" date, i received a call from customer service advising that my go live date will now be postponed due to open reach having a policy to confirm details within 24hours. i queried that the case had been with them for nearly 2 weeks why leave it so late? after an exchange of words, i was kindly advised by the adviser that i could always cancel my order!!!. i asked to make a compalaint as the service had been awlful and staff rude. the complaints adviser had no clue what my complaint was after being briefed by the previous attendant before transferring me over. she hit me with the " im so sorry this isnt the department let me transfer you to someone who can help" after eaht seemed like ages waiting on hold the line "mysteriously" cut off. needless to say i will be taking the advisor's advice and cancel my order. i can only imagine how awlful the service would be once im a full pledged customer.... sometime cheaper doesnt always mean the best! wish i could give them 1/2 a star
Reviewer
Martin
Location
Stoke
Date
27/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Voice your opinion! Review TalkTalk now.
Rating
1 star: Bad – unacceptable experience, unreasonable and rude conduct.
Your review
I am new customer almost 2 months but what is going on i dont understand. Signal dropping all days. When you complain they will check your connection withing 10 days. Basicaly thej just swich your broadband of for several hours a day. When you connected cannot get web help because in few minutes you are cutted again. Cant believe this is licenced provider. I cant run whole week without any issues. They cant provide what dthey promise. Totaly avoid and try good reviewed provider instead. I will keep paying up to 12months when contract finnish to avoid additional charges then i ll say bye bye stupid from talktalk
Reviewer
becky
Location
leeds
Date
27/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
this is the WORST company I have ever had to deal with, poor customer service from the start of the calls. I have 6 month left on a 18 month contract, for a year and a half I've been asking for my payment date to be changed to the 27th of each month, which is the date I get paid from work. still to this day they have not actioned this, making me get bank charges every single month not to mention them wanting to add late payment fees to my account every month! diabolical company, staff, customer service, not to mention the terrible speed of broadband. utterly disgusting, TalkTalk you WILL NOT be getting another penny from me and I will be telling everybody I know not to open a contract with you lot! disgusting on so many levels you should be ashamed
Reviewer
Anthony williams
Location
Aberdare
Date
27/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cancelled less than a month into the contract. The worst service I have ever received from any company. Adrian habit was the worst manager I have ever spoken to. Very poor customer service skills. Made threats on the phone. They are charging me and I am not getting a service provision at all. I have taken them to trading standards. Avoid this company.
Reviewer
Kevin Walton
Location
Cambs
Date
26/07/2017
Comments:
Misled mis sold agents denying telling me things but I recorded and have written copies of on line chat this company doesn't care about customers I stayed with them too long
Reviewer
Samantha
Location
Staffordshire
Date
26/07/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had broadband with Tesco originally until it was taken over by Talktalk and had no end of problems since. Contacting them at least once a month and have to go through the same conversation and do the same checks every time then it works for a few weeks then it's the same thing again either very slow or won't connect at all. As I work I find it hard to make time to contact them and sort these issues out and certainly don't expect to have to do it every month. I've gone nearly 2 weeks without it working properly and my daughter has had to complete important school work else where and this last time I've contacted them thy have said it could take upto 10 days to stabilise! So will definitely be disputing my bill. Unsure if the problem is my area but I don't get what I pay for so am now in the process of moving to another provider.
Reviewer
Duncan Heenan
Location
Isle of Wight
Date
26/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The internet service is unreliable and keeps having unexplained 'outages'. Complete loss of service for extended periods, and no offer of compensation.
I have had any number of problems with them but it is nigh on impossible to resolve anything because their customer service is all through overseas call centres staffed by automaton who just read from computer screens and have such heavy foreign accents that I can only understand a tiny bit of what they are saying. Each time you have to start all over again, and they don't seem to trust their existing fully paid up customers. I shall be changing ISP as soon as I can. My advice would be not to ouch them with a bargepole.
Reviewer
lorna
Location
luton
Date
26/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had nothing but trouble with talk talk. I would strongly suggests you avoid them at all costs. The sent an engineer when I moved property who broke the phone line and the line of the business below. After sending numerous engineers to fix the problem and many saying the first guy clearly had no idea what he was doing, it took months to repair the fault. When I complained to talk talk they said I should contact the engineer personally and they would take no responsibility. I said they employed the engineer not me. Then they hung up on me. I have had so many problems with talk talk and have spent many hours on hold often ending in no resolution or simply being hung up on after hours on hold. I am currently on hold again, 1 hour and 13 minutes so far. My question is when is my final payment? I cancelled my contract 2 months ago but still they cannot or will not answer this simple question. They clearly have a call centre with badly trained staff who just repeat the mantra " I am so sorry to hear that" but then just put you back on hold until you either have to get back to your life and give in or they simply cut you off. Talk Talk are appalling find another provider.
Reviewer
Sue
Location
Crewe
Date
25/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling service. We've had months of broadband dropping out and in the last fortnight, download speeds have struggled to reach 0.5Mb, the average being 0.2 (a long way from the advertised up to 17Mb). Just spent an hour on the phone to customer services whilst thye ran a test (which the automated system had already done 20 minutes previously)> The outcome was - you've guessed it -I need
a 'free' engineer visit. I have politely declined. I do not need an engineer to tell me whether my TV is working (bog standard plug in and go - no internet or cable TV services) and that my phone (on which I rang TalkTalk) is working, nor that the router is not working (it is working but the bandwidth from Talk Talk seems to be the probable problem and they do not seem to want to address this. I wonder if it is because I am on the most basic package...but my monthly fee is as good as the next man's - it is what I can afford (barely, but I am now looking to move supplier...seems they are all taking us for mugs!)
Do not touch Talk Talk if you value your sanity!
Reviewer
Rob
Location
UK
Date
25/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service and they never keep up there promise. Waste of money and time to contacting the call centre. I never seen such a worst service in my life.
Reviewer
Megan
Location
Newcastle
Date
25/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst wifi I have ever used. Currently in the process of trying to cancel without fees as service is frequently below minimum guaranteed speed
Reviewer
andy booth
Location
poole
Date
25/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Heed my warning, stay away from these useless idiots. No onshore call centres and incompetent staff.
Straight forward phone and broadband swop from EE, told them 6 times on the initial call to port my number as I use it for business. gave me a new number losing me my 15 year old business contact number. Hours of talking to the idiots at the call centre resulting in nothing. At my wits end I contacted BT who say I have an 80% chance of retrieving my old number with them, Talk Talk said it was not possible. I am moving to BT and not paying those muppets any cancellation fee, I will fight them with the ombudsman if necessary.
STAY AWAY FROM TALK TALK YOU HAVE BEEN WARNED
Reviewer
Kayleigh
Location
Fife
Date
24/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My fiancé and I have just moved into a new build and decided to go with talk talk for phone and broadband. After getting the router delivered we set it up and waited for it to be activated. Waited the 24hours and still no internet so we call up spend an hour and a half on the phone doing the troubleshooting (I used to be in the phone and bb technical team at sky, so I was understanding of them needing to do their troubleshooting) we come to the end of trouble shooting and get told we need an engineer appointment but she couldn't book one at that minute. So we call back hours later and the agent on the phone couldn't understand at all what we were asking for, wanting us to go through the whole process again, so clearly no notes are left on the account! So after having to be very stern we finally got one booked. The guy came out and sorted what ever the problem was, (they didn't even tell us why we needed the engineer) then tested the speed and we could only get 1.2mbps. So again another call to them in the morning for them again to want us to do the troubleshooting, they get to the end of their tests and yet again another engineer is needed, so now they want £60 odd for that? Like is this for real? So after telling them no we're not paying that for not being able to even load a page on chrome, we had to say we wanted to cancel about 7 times before she put us through to cancellations, she begged us to stay several times, but why should we when their staff are so rude? They can't deliver their promises and they can't do basic troubleshooting or even explain it to the customers. So we're finally through to cancellations where they start the call asking if my fiancé was okay, he replied I'm fine thanks, for her to say "you don't sound fine." He then asked again to cancel our account as we are still in the 14 days cooling off period they beg us several times to stay and try and sort it. So after her finally agreeing to cancel it she turns round and says it won't be cancelled for another 30 days?! What a scam, is that their way of getting money out of us for so many days of not having the minimum speed? So it looks like I'll have to call up yet again! Please avoid at all costs.. we'll be going to sky as I know from working their if there's a problem they will go through the troubleshooting properly, and actually explain the fault.
Reviewer
Dan
Location
Leicestershire
Date
24/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service you could imagine.
From day 1 the internet did not work, speeds in low kbps, constantly dropping out, second router sent with same results.
Was said that we could end the contract for £230, or give them 28days to fix the problem, if not, they would end it free of charge. They refused to honour this, and we had to threaten them with the ombudsman.
Their service was shocking, their router cheap and ineffective. And I feel let down. They even broke our phone line whilst trying to fix the problem.
Heed our warning ...under no circumstances use talktalk. They are useless!
Reviewer
Monica
Location
London
Date
24/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Me and 2 other friends just moved houses and we needed an internet provider. After getting bits and parts from everyone who was available in the area we decided to go for TalkTalk. They have promised us that on the 18th July we will go live, which never happened. The request for broadband was made 2 weeks ahead of the 18th July which gave them a lot of time to make the necessary amendments. On the day, we called TalkTalk to get an exact time of when we will go live and received a reply that it will take 24 hours for the service to go live. We agreed on the issue and let it go. The following day we called again asking why are we not still live and they said they have a technical problem and that we should call again the following day. We did the same thing for 5 days in a row and we were getting the same answer: "call tomorrow". On the 5th day (22nd July) we were still without internet and we were sick and tired of their excuses and decided to drop off of the contract. Their reply was rude and they did not even care about us leaving, all they said was that on Monday (24th July) a manager will be calling us to let us know if and when we will go live. Obviously, it got us very angry as this is not an answer a customer is looking for. For me it looked like they cannot provide internet in the area, but they could not be bothered to tell the truth. Even thought when we told them we are 100% decided we want to leave, they kept saying we should call back/wait to be called on Monday. At the end of the day we decided to give up TalkTalk and we went for EE broadband.
My personal opinion after this experience is that they are not reliable, they lie a lot just to keep you waiting for God knows what reason, they are rude over the phone and cannot or do not want to listen to what you have to tell them. They cannot be bothered to help you with your issue or at least transfer the call to someone who can help. They are not professional and there is not even a person in that company who can really help you when you have a question. All they say is to call next day. I will not recommend anyone to go for TalkTalk, when there are other providers available all over the UK.
Reviewer
Gareth
Location
Leeds
Date
24/07/2017
Comments:
Moving home, tried to book move to talk talk through a comparison service but needed to change the dat of installation direct with TT.
I have just wasted 90 minutes jumping through hoops talking to offshore call centres trying to find someone who understands that enabling BBand 10 days before we move into our new house makes zero sense.
Talk about pulling teeth.....if this is what TT's customer service is like before we've actually become a paying customer God help anyone who needs help once they're tied into an 18month contract.
We'll be going to BT instead!
Reviewer
Jessica
Location
Crewe
Date
22/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Finally the nightmare is over!!! Been with these clowns for 4 months and had nothing but trouble. Taking money out of my account on different dates and different amounts causing me to go into overdraft! Then the internet cut out all the time and incredibly slow. Then to top it off customer services extremely rude, one of them even told me as a white girl I should be lucky I have any internet access at all! Unbelievable. Anyway moved to Sky Fibre now and could not be happier. Please avoid Talk Talk they are thieves and liars.
Reviewer
Alex
Location
Manchester
Date
22/07/2017
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Hiked the prices which was a big disappointment, but the connection never dropped out and was consistent in speed.
Reviewer
Kerry
Location
Torquay
Date
22/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Connection continuously dropped, extra charges for non existent calls
Awful customer service
Signed into another contract a month before we could cancel
Finally got it cancelled
Trying to bill us when they said the last month would be wavered.
Do not use!
Reviewer
A hater of talktalk
Location
Walsall
Date
22/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
On the Friday 22nd of July I welcomed the engineer to my home for my then supposedly my t.v and broadband to go live(supposedly). After the completion of my broadband the gentleman kindly said he's goodbyes turned round and walked out, how is this strange you may ask, well it is strange because he did not install my t.v service!!
This was promised to me by the talk talk representitive who sold me this package deal 2 and a half weeks ago.
After numerous failed call backs and many Indian chaps with names like William and Sean I decided it was enough!!
I called them once more and demanded a manager immediately, another of which could not speak a word of English(who then admitted at the end that he was not a manager but and adviser!!)
After 45 minutes of me trying to explain the situation (AGAIN) he finally decided to talk to me about compensation as it was fair for me to receive something considering I have to take another day off from work for another engineer to come out to my property, losing more provisions for my family. But instead he told me that he will wait for the t.v service to be installed so that they can make some sort of a review!!!
This is the third time I was told that I will have my case reviewed and quite frankly I have had just about enough!!
Now my appointment with engineer is cancelled! FOCK YOU TALK TALK !!
Reviewer
Jaydhdh
Location
Duusus
Date
21/07/2017
Comments:
This is the worst broadband ever the connection is absolutely awful and the speed is so slow. Just loading up this page the interenet nearly crashed. If your going to buy a broadband talk talk is a very bad choice
Reviewer
Connor
Location
Manchester
Date
20/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
The connection was interrupted as I was attempting to load this page. If the fact it couldn't load up a simple web page isn't proof enough to how awful TalkTalk are I don't know what is. Maybe the peak download speed of 3mbps? Or the average wifi download speed of 50kbps or so? Or the fact it takes half a minute to load a basic jpeg when sat right next to the router? Or the fact that these are exactly the same issues I had 6 years ago with them? Take your pick.
Reviewer
Sam
Location
London
Date
19/07/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I have regretted joining talk talk. I have been having problems with my internet for a couple of days and nobody at talk talk is able to solve the issue. An engineer was sent over to my house only to tell me it has escalated and BT needs to fix it. Very poor service. Never will I advice anyone to join talk talk. Very unsatisfied and angry. Definitely not worth it
Reviewer
Graham Amer
Location
Cornwall
Date
19/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have had no landline for 8 days. I have told talktalk it is an open reach issue as confirmed by an open reach engineer who was working on a telephone junction box outside my house. TalkTalk technical not contacted me after 4 promises to do so. Poor service
Reviewer
Paul
Location
MAESTEG
Date
19/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What ever you do DO NOT go with talk talk you cannot speak to any person in the UK . I have been 4 months trying to sort out internet problem and have just failed again.
Reviewer
SUDHEER
Location
Date
18/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with talk talk for the past few yrs even knowing that talk talk is not good. Upgraded to fibre on May 11th 2017. Got message that it will be live from 22nd of May 2017. Never received the router for fibre broadband. Kept ringing them for the new router and been told that one will be sent few days before the fibre goes live. Never happened withn the time period. Kept ringing two to four times a week and everytime the customer services is from a different country and they don't have a clue at all. Got an email on 11th of July saying my fibre is live and got disconnected from the internet. Internet stopped working, no new router. Had to ring every day two to three times but no straight answer. Atlast after a two months and one week, upon very fierce arguments reiterating how we are losing our patients and income as professionals they sent an engineer from BT who came and checked the outside lines to say that everything is fine. Then we have to ring again and request for a new router which was sent after two days. Very horrible customer services and customer relations. No one in customer services work with a brain.
I am going to switch to another provider immediately
Reviewer
Daniel
Location
Middleton
Date
18/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I purchased 25mb faster fibre broadband for 25 pound a month.
Firstly they sent me the router and rang me to say a technician would need to visit my home to connect me to the internet.
I booked a day off on the agreed date and nobody turned up.
Then it just connected the following day without a technician 2 days later.
Once connected i had to ring as i was only getting 2mb not the 25mb i was paying for. (Due to the new broadband laws this actually meant by doing this they had failed the contract).
When i complained about this i was continously put on hold and constantly cut off. After 7 hoirs and 25 pound credit later i had got nowhere.
Now 3 months on with nothing rectified i have told them to cut me off due to the cost i have incurred in trying to contact them and loss of the days wages i booked off for the technician.
AVOID THIS COMPANY AT ALL COSTS THEY SEEM TO SPECIALIZE IN RIPPING PEOPLE OFF.
Reviewer
Robson
Location
Manchester
Date
18/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible experience with customer service. Would avoid at all costs.
Have been told that my connection would be live on the 13th, than on the 14th they said they need 5 more hours, that became 24 and then 48.
When that passed they booked a visit after a one hour call.
The guy did not called to confirm the visit and When i called to confirm they informed that there was no visit booked.
I requested to cancel the service as they said that there was no visit, and the guy comes.
They are not able to even check their own information.
Reviewer
sean
Location
london
Date
18/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tried to cancel my account only to continue to receive bills for months. Apparently there is a difference between "requesting to cancel" and officially cancelling. Customer service was absolutely shocking.
Reviewer
Cipriana carla
Location
Bristol
Date
17/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My network not working and when I ask them to send someone to check my line home they ask for 40pound...but they wanted me to pay without provide service.
Reviewer
Amir
Location
South London
Date
17/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband cuts off all the time, the speed goes to zero. Customer service is terrible, they have no idea what they're talking about and they're rude. The home moving experience was horrible as well. DO NOT USE THEM!
Reviewer
Shaikat
Location
133 commercial Road
Date
17/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Its a very bad service in this company. This is 14 day i cant connect internet.
2 time Enginer came in my house but they cant fix the problem. Is it service? I request all of u please don't take this poor service.very poor
Reviewer
Andy
Location
colchester
Date
16/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I hate talktalk. They don't call back when they say they will and just hang up on you to get rid of you.
Reviewer
R.W.B.
Location
Newcastle Upon Tyne
Date
16/07/2017
Comments:
I cannot (without swearing) give a rating for this company as all ratings would require a negative star rating so go figure !!!!!
Reviewer
Miss
Location
Slough
Date
16/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give a zero rating is would!!!! Worst service ever! DO NOT GO WITH TALKTALK AS YOU WILL REGRET IT!!!!
Reviewer
Ann
Location
South Wales
Date
16/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Went to Currys as we wanted to change broadband provider,Talk Talk was recommended WHAT A LOAD OF RUBBISH!!!!!
Rang up to complain and internet was intermittent was told that if I had a probelem would need to ring them and let them know, if I did this I would be on the phone every day you can guarantee theft every morning and evening the broadband will not be available
Gave them a poor review, had a call from them to discuss at the time my husband was ill in hospital pointed this out to them and advised I did not have time to mess around shutting the router off as needed to get to the hospital and to just get it fixed, they then said to me have a good evening. The joys of dealing with Indian call centres
DO NOT TOUCH THIS RUBBISH COMPANY
Reviewer
Mildzee
Location
Peterborough
Date
16/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So... not sure where to start... sign contract with them 2 years ago as didnt had any other choice. They were only one providers in new build houses area... i was paying for fibre internet but was getting only £10 worth one... however when started to call them to complaint about speed they told me to do all engineer work by myself.. unscrew sockets, etc.. at the end when my patience ran out they said that they will send the engineer for me..which cost £65, but i will have to pay just in case the issue is on my side... engineer visited me on may and i received charge from them on july.. my bill came up to £107!! I would be happy to pay that if the issue would be fixed.. however i left without money and no solution as they said that issue is at my side.. but what is the issue??? Nobody knows...
Received this bill whilst on holiday, and when called them they said that i have to pay all!!! Ridiculous.. so upset and dissapointent of their service. Staff are really rude and getting frustrated straight away if you try to argue with them... hopefully i will receive my money back...
They are bunch of liers!!! This company should be reported somewhere as taking money from people and do not providing service...
Reviewer
Bobby B
Location
Glasgow
Date
15/07/2017
Comments:
Simply a bunch of Liers
Don't even waste your life trying to get them to solve anything. The script is:We are sorry
we will transfer you to X department(usually at least 4 times)No one there actually can do anything.
Just block their number and get on with you life.
Reviewer
Jo Donlon
Location
St. Andrews
Date
15/07/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I'm not one to review, but felt compelled to with regard to my talk talk broadband. My contract with another, shall we say 'leading internet provider' and looked around a bit for a better deal. Long story short I chose Talk Talk and tentatively signed up. Fast forward a month, the speed is as fast as my previous provider and (here's the really good bit) it is HALF THE PRICE! I really couldn't be more pleased, and had to share it with people who are midst searching..
Reviewer
Ivan
Location
Slough
Date
15/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Let me introduce you to the worst internet company in UK - Talk to Talk. When we made our contract two years ago , the very kind agent we spoke to explained us that for our big house we better get two routers and he guaranteed the internet will be with the best quality and high speed.
However three months ago one of the routers stop working proparly and the internet at home became very slow. I called the company straight away and they sent us an engineer to determine the issue.
Further more they informed me that if the issue is with any of the routers at home we would have to pay them £75 for the engineer coming.
After the check from the engineer he determined that the issue is from the network somewhere outside, not from our home. He said they will call another engineers from OPENREACH to come amd make tests outside so we don't need to do nothing more.
After that we waited for couple of weeks but we never had an internet again. Meanwhile I was still paying my monthly bill even that I haven't used their service for long time.
I called again and the same thing happened again. They had to send an engineer home again to determine the issue as they never recorded our complaint the the last time.
An engineer came and he said the same thing. He said they will call the technicians from Open to come and fix the problem in the Network outside.
While waiting another month our other router also stop working and we were left without any internet. However I was still paying for the internet I didn't have for months.
After three months I spoke with a manager from Talk to Talk and I requested a full refund for the time we were paying the internet which we didn't have.
However I still don't know what caused the problem but I highly recommend you DO NOT MAKE A CONTRACT WITH TALK TO TALK if you want to avoid all the struggle me and my family gone through.
In 21 century I use my mobile internet so I can still work and watch TV.
This is totally unacceptable.
NEVER NEVER USE TALK TO TALK
Reviewer
Mark
Location
London
Date
15/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service somebody can expect in company. I was on their line for 1:20 minutes and every time same excuse nothing is being solved.
I am moving to another company now.
Reviewer
Anna
Location
North London
Date
15/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Total disaster!
Signed up for a broadband service - never got connected, but now cannot cancel it either (already called them, wrote an e-mail, tried the online chat), still keep receiving emails and letters via post that they are working hard to get me connected.
Nothing works at Talktalk!!!
Reviewer
Angela
Location
Kettering
Date
14/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
PLEASE JUST DON'T HAVE ANYTHING TO DO WITH TALKTALK. They have harassed my elderly mother for money since she cancelled the contract in March 2017 due to the poor service. I have spent hours on the phone to non uk people before, during and after cancellation to no avail. Trying to involve ombudsmen now so they leave us alone.
Reviewer
Kirsty
Location
Glasgow
Date
14/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst mistake i have ever made switching to them..been with them a month..not had one full day without interruption.was also promised all call centres were UK based. Tech support is excruciating script read nonsense...awful awful awful...
Reviewer
Hillary
Location
Basingstoke
Date
14/07/2017
Comments:
If I could give 0 stars then i would. Staff are extremely rude and argumentative. Never arrived to install and I only found out reason why when I called them myself. Apparently there is no bt line in my property and it's a new build even though I have lived here neatly 6 years and the property was not new then. Went to another company who were able to install without delays. Staff shouted at me on the phone and argued with everything I said avoid like the plague.
Reviewer
Steve
Location
Date
14/07/2017
Ratings
Satisfaction
2.00 stars
Comments:
Rubbish ....don't even try contacting them ...I tried to call 11 times....it's a money making racquet ...
Reviewer
Aaron
Location
Bristol
Date
14/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
First off our broadband was not working for 2 weeks following instillation I called talk talk and after an hour of excuses they finally agreed to Send a new router.Shortly after I ordered one talk talk to box which they sent and had left with a neighbour who had told me he had received nothing however I had already been charged...called again for around and hour and a half and was passed from pillar to post with little to no help,after speaking to customer services again they sent me another free of charge however they charged me for it ! So again I called up after explaining the situation several times they agreed to refund me if I sent back the box I had recieved.Two weeks after and still no refund have contacted again with possibly the worst customer service I have ever recieved,Rude and unhelpful and completely useless would never recommend to anyone ever!!!
Reviewer
Rebecca
Location
surrey UK
Date
13/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
So fed up with call centre - clearly not UK, ironic line connection is terrible. Service never actually started and totally unable to speak or contact anyone with the authorithy to sort it. Last phone call over 45 minutes long - charged to me.
Reviewer
Jade
Location
Shirebrook
Date
13/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where do i even start! Firstly i set up my broadband with talk talk in april 2017, for the first few weeks it was running very slow but didnt think much off it, i rang and explained and the said it was the area,aswell as this i was having 2 or 3 payments of 20 took out my bank every money wen my bill was only 20. a few months later i decided to change to sky, i had a letter off talk talk stating i owed £275 as a early leaving fee. I ramg amd explained my reason for leaving and all they said was id either have to pay the fine or stay with them and not pay it, as a single parent with a 6 week old baby i couldnt possibly pay that fine so i had no choice but to stay, a few weeks later i rang again to request someone come out ans sort the slow signal they wanted a further £65 to send someone out. So now im stuck with rubbish internet and paying 20 a month for somthing i can bearly use. I regret ever gping with talk talk as now i cannot leave
Reviewer
Jenna wolstwnholme
Location
Widness
Date
12/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful super fast brpadband?more like super slow hardly watch any vids on YouTube Netflix seem ok most time but I can't watch now tv for more than 10min without it crashing what's the point !!!!
Reviewer
Kat
Location
Wandsworth
Date
12/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A complete and utter joke. Even one star feels like too many. 80% of the time my internet just cuts out, the rest of the time it is agonisingly slow and the service is a disgrace. I'm embarrassed for them. Tried cancelling and it would cost more than my 24 month contract altogether to do. This company exists to screw you. Just don't do it. Spend a few more quid and save your time and energy. I promise it's better than going round in circles with these clowns
Reviewer
Mateusz
Location
Warwickshire
Date
12/07/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Go live date was supposed to be 11th, nothing came through the post by that date, didn't get notified at all. when called they said it will go live on the 24th and there is nothing they can do about it. Wouldn't moan but I work from home pretty often so the go live date was pretty crucial to me.
Also contract length was supposed to be 12 months and it's 12.
Reviewer
Julie
Location
Cardiff
Date
11/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
My father is a talk talk customer. His phone has not worked for over two weeks. Talk talk are very kind and sympathetic and promise to fix it. I would not join talk talk. I prefer to be with a phone company that takes action.
Reviewer
James
Location
Harrogate
Date
11/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful awful awful! Internet speed drops at 3pm every day and is impossible to do anything. I have spent days of my life on the phone to them trying to get something resolved and you just keep getting passed from one person to another with nothing actually ever happening. Completely inefficient system. Wish I had never changed from EE.
Reviewer
Kevin Halus
Location
Ballyclare N Ireland
Date
11/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I live 2 miles from the street box which has fibre running to it in a rural location. My broadband download spead is approx 0.5mb. I have phoned talk talk on at least 4 occasions on the dreadful broadband speed I have. Research shows that dial up modem is faster in my area!
Yesterday I wasted 1 1/2 hrs of my life whilst TALkTALK again tested the line, had me unscrew sockets, listed to silence...and then tell me they can find no fault! I should be getting at least 3mb in my area.
Talking to both SKY and BT they both promise 4-8 mb!! They say it is the TALKTALK equipment in the box which is the reason my broadband so slow.
...have no option now but to change. Dreadful service from TALKTALK.
Reviewer
Brian Wright
Location
CM77 8NA
Date
10/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely pathetic broadband speed
Maximum 2.10 Mbs No guarantee of improvement in speed with increased cost
I paid 12 months line rental upfront ? Bad mistake
Recent storm damage repair was a nightmare
Reviewer
Sabbir
Location
Don't need to know
Date
09/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk internet is absolutely bad I mean 620kps on a Lan talktalk is the worst wifi no doubt about it you can't even watch a video when nobody is using the wifi without watching it in 240p
Reviewer
Gavin
Location
Bourne End Bucks
Date
09/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TERRIBLE SERVICE.WORST CUSTOMER SERVICES.
HAVE TO WAIT FOR TEN DAYS, WHILST THEY CHECK MY SPEED AND SERVICE. NOT HAPPY.
Reviewer
Ian
Location
Ayr
Date
09/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up and since my account going live I have had no broadband.Attempts to have satisfactory talks with customer service department futile,call centre where ever it is is slow, spend forever talking to them only to keep getting cut off live chat by them.. hopeless.Cancelled my account to save more pain in the future..
Not good folks trust me.!
Reviewer
Terwan
Location
Newcastle Upon Tyne
Date
08/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet in the UK. Just look at all the other bad reviews, they're spot on.
Wish I could cancel it today for free.
Reviewer
colin
Location
TEESSIDE
Date
08/07/2017
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
been with these for about 4 years at my previous address there was no problem but at new address the signal drops off then its ok for a while .then you ring to find out what is wrong 45 minutes on phone talking to some body in South Africa what kind of plug are you using BT socket and other stupid questions doh.
Reviewer
Chelsea
Location
Rochdale
Date
07/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet company I have ever dealt with i pay £30 a month my internet works when it's wants to I phone up and complain I get nothing to bad service attitude and not one English person I have to repeat my name more then 5 times and spell it 3 times worst worst internet you could possibly choose I am on the process of signing up with virgin I would not recommend this internet service to anyone I would not waste your money they are very rude when you call up they need a big reality check they need to improve this company massively very bad customer service really not happy with the way they treated us what ever happend to customers are always right there quick enough to take our money but when it comes to a technical problem they are not intrested
Do not waste your money on this company
Reviewer
Adinda Van Hemelrijck
Location
Hove
Date
07/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have an extremely negative experience with Talk talk with regard to their customer service. I called to request an early cancellation of my contract because I have to move out of the country which doesn't make it possible to transfer my account to a new address in the UK. They answered this is not a valid reason to stop the contract and therefore want to charge me 200 pounds !!!!! I've been a client for about 5 years, so I was shocked! They let me wait on the line for more than half an hour in order to put me through to a manager. Instead of a manager I was connected to another employee. Finally they simply interrupted the call. I feel this is outrageous! I have never experienced something like this before.
Reviewer
Viv
Location
Chester
Date
07/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I've ever dealt with. My internet goes down daily. They sent an engineer who refused to come up to my property because he couldn't park directly outside. They then illegally charged me for a missed engineer call and so far are refusing to refund. Difficult to speak to on the phone and that's when you can get through! Just awful. Avoid at all costs!
Reviewer
Tim Dixon
Location
Worcester
Date
06/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have just tried to cancel Broadband again. Was told months ago that I would have fibre within a few weeks. Have little idea what I was just told as I could not understand but basically, I will not be getting faster access. Was told that I neede to talk to "Technical Help" tried to butt in and say that all I wanted to do was to leave Talk Talk but wasting time -
Just want to leave but cannot face another hour wait
Reviewer
DA
Location
Birmingham
Date
05/07/2017
Comments:
Very poor.
Speed is so poor can no longer work from home.
Support service is poor- clearly not based in the U.K. Standard message us that there is maintenance work.
I can wait to get out of my contract.
Reviewer
mike
Location
edenthorpe
Date
05/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
hands down the worst internet service I've ever had the displeasure of experiencing internet been down since yesterday morning and told on phone that it was today it went down then to be told its not talk talk its BT and then to be told on the phone and i quote "well if sky are better go to sky" never in all my life have i had such bad service moving out soon and ridding myself of the plague that is talk talk for good
Reviewer
shams
Location
London
Date
05/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Received a FINAL DEMAND PAYMENT of £39.09 on a contract of £5/month, 3/4 months after cancelling that contract. After calling them, they said it was because I cancelled my direct debit after my last bill and didn't tell them. I cancelled the direct debit after talking to them and paying my final bill. They said my account was still active and they been charging me £12.5/per month for late payments.
IGNORE AT ALL COSTS - You try save a few quid but lose far more in the long term. Slow internet, too. Since Ive move broadband and mobile - I have stopped being charged unexpectedly each month.
Reviewer
Ashley
Location
Barnsley
Date
05/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are quite frankly the worse internet provider iv ever been with they were good for the first 2 3 months,
I Never got my minimum guaranteed speed, in fact, i never even got close to the minimum speed
The internet would drop out a lot and would be down for maintenance in the afternoon when i mainly use the internet without any prior notice from talk talk to say maintenance would be carried out
Im now in the process of swapping providers Early my contract isn't due to end for another 6 7 months, but due to how bad the service has been for me im legaly releasing from that contract
if you want my advice never use talk talk
Reviewer
Melanie
Location
Essex
Date
04/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Biggest mistake of my life to sign up with this company. Signed up for fibre broadband and a land line. Land line stopped working in December 2016 and broadband has been barely fit for purpose since we were connected.
Contacted them twice to have the service repaired, with zero success. They did however happily still take our payment every month. Received an email today to inform me that the bills are increasing - so they are unable to contact me to resolve my complaint but they can manage to send an email to give me this information. Have contacted them today to cancel immediately due to them breaking the terms of the contract by not providing the service and I have been told that I am still obliged to see out a 30 day cancellation period with a final bill at the end of it....for a service that they have failed to provide for the whole year and still are failing to provide. I have lodged a complaint with the communications ombudsmen.
Reviewer
john
Location
west midlands
Date
04/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever, spent hours on the phone trying to fix problem. Even charged me for a engineer visit.....
DO NOT USE THEM
Reviewer
Cal
Location
Newcastle upon tyne
Date
04/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is the worst broad band provider in England been with this company since it was taking over from tiscali . Customer service is a disgrace spent hundreds of hours on phone sorting out problems lost total service for a week including phone and TV was giving £10.32 p compensation what a joke!! Told them when 18 months contract is up that's it time to move to a professional company role on 7 July .DO NOT SIGN UP WITH THESE COWBOY'S.
Reviewer
Lewis
Location
Uk
Date
03/07/2017
Ratings
Customer Service
2.00 stars
Comments:
Internet speed is shocking really I advise everyone thinking of joining talk talk to go somewhere else. The worst internet we have ever had.
Reviewer
rose
Location
northampton
Date
03/07/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've been with bt for 30 years paying a fortune every month.
Switched to talk talk. Equipment delivered, plugged straight into existing boxes, Internet immediately, saving £15 per month now. Very pleased, wish I'd done it years ago.
Reviewer
Peter
Location
West Midlands
Date
03/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service, worst internet we have ever had! Extremely slow, can't watch anything like Netflix because it is so slow and the connection drops a lot of the time! Phones customer service and tried to explain but they were not interested, just told us to unplug the box and plug it back in every time it goes down!!!! I'm sorry but we are paying for a good service and we are not getting that what so ever and how does unplugging it help with the speed?!?! Stuck with them for another 6 months, but as soon as that is up we are going somewhere else and never returning to them! I am also making sure that everyone I know and everyone they know, knows what an awful service they provide!!!
Reviewer
Louis james
Location
Bristol
Date
02/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utter joke of a company, 2nd price increase in under 10 months and a speed of 1.5mbs. Goodbye talk talk
Reviewer
Dennis Barr
Location
Welwyn
Date
02/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
My broadband speed was recently halved to 2.5Mb/s and I was told to pay more if I wanted a faster speed. Unethical behaviour towards a customer of over 10 years.
Reviewer
Hollie Taylor
Location
London
Date
30/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Terrible experience! Didn't even get to use the bloomin' broadband because they cancelled seemingly out of the blue with zero explanation, just an email about the order being cancelled, and we ended up having to call to ask what on earth was going on.
Turns out our property had no phone line...isn't the logical thing to call up the customer and explain why this happened?
Other than this, phone customer service was sub par, was talking on phone for 15 mins about changing my contract (couldn't do this online chat for unknown reasons..) when the woman on the line was like "OH YOU ARE SO SILLY! WE CAN'T CHANGE YOUR ORDER UNTIL 72 HOURS AFTER ORDERING"- she was just short of saying "duh!". 15 mins of heightened phone bills, cheers TalkTalk. Had to ring up 3 times after that to sort out tweaking an order due to some postcode complications.
Basically terrible terrible customer service. Don't bovver!
Reviewer
Loz
Location
Canterbury
Date
30/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really if you've stumbled on this page whilst considering using these cowboys; don't do it! Patchy service and when you complain the unscrupulous moronic telesales agents sidestep the problem and try and sell you upgrades.
Reviewer
Anti talktalk
Location
London
Date
30/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish. Not sure you get what you pay for.
Saying that, BT is not better...
Reviewer
Adam Brooks
Location
South Croydon
Date
30/06/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Their modus operandi if you have an issue with your broadband is to blame the phone company. They will pass on the issue to them, after a protracted period of checking the line. Fair play, they have sent me a new router when I needed one fairly promptly, but trying to get help from them is a real chore. The webmail service they provide is also objectionably bad, with a poor search option, general unreliability and horrible presentation. I'm also spammed by all these tabloid helplines everytime I use them.
Reviewer
Paul
Location
Macclesfield
Date
30/06/2017
Comments:
Horrible Horrible company that don't deserveto be in business. If you sign up to talktalk good look!!! worst customer service in the world, cut off your service if you go 1 day overdue and then take upto a 3 days to restore service. Even the prices are terrible! Worst company I have ever had to deal with.
Reviewer
cara
Location
porth
Date
29/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Customer service is appauling. They really don't care about their customers. I have spent 48 hours telling tjem to cancel my account and refund my money as they have npt provided me with a service i paid for ad not once have any of the 15 people i have spoke to done anything only cut me off or told me they can't understand me. What a company!!!!! Well done Talk Talk on your customer service skills.
Reviewer
Louise
Location
Ayrshire
Date
29/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
Terrible company I was with talk talk for years as my kids get older they are online more so I decided to contact talktalk to upgrade to a faster speed they were very helpful the not a problem for them. As soon as I had agreed to the contract the speed reduced until we can only have one device on at a time. I contacted them 6 time after it and they still wouldn't fix the problem. I asked to cancel as I was missold something and they said I had to pay £365 to do so. So I either pay the outstanding amount or just put up with the slow speed so I can go elsewhere. Stay back from them. Also when I asked to speak to someone over the phone instead of online chat they said they have no such fasility
Reviewer
Scimden
Location
Leicestershire
Date
29/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling! I have had two years of misery with Talk Talk. They do not appear at all interested in solving my problems, only getting money.
I have suffered very unreliable / intermittent wireless and even phone connection.
If I am lucky, I can get 15mbps on 2 days out of 7. I get, on average, between 0.5 and 1.5 mbps the other 5 days.
I have spent countless hours on the telephone to the help desk advisors, who I can rarely understand due to hearing difficulties, and am nearly always told after the customary line check "Yes, I can see that you have a very unstable connection.."
Sometimes, it gets fixed - for two days at most.
BT engineers are up the pole opposite my house almost every fortnight.
I chat to them, and am told "There is a problem...but we didn't tell you that!" There is a junction box at the base of the pole. Whenever it rains, this is full of water, covering the cables.
Coincidentally, I get NO connectivity when it rains!
I can get to send an email if I am lucky, or post here, but to do any more like use 'Alexa' or stream a movie - forget it.
Talk Talk sent proof to Resolva that I "downloaded 28mb of data last week.." I am sure I did, it was probably in one burst, on one or two days, trying to play "catch up" however!
After the "thousandth" (I exagerate here, but here only), call to Talk Talk, I was persuaded to go onto Fibre which would "cure all the problems".
It has made no difference and costs me a lot more.
I was promised the widely advertised 27-00 reliable, fast fibre broadband, but was immediately put up to 33-00, then 33-00.
What is more, I now find myself locked unwittingly into another two years of hell with TT.
The moment I can, I shall move and escape this appalling service.
Yes, I am angry, and frustrated beyond belief - all this from someone who, believe it or not, never complains!
I hope more people will vote with their feet.
In desperation, I even contacted Martin Lewis (who I think will be doing something on all this soon I hope), who agreed it was appalling, but quite typical of Talk Talk - "They are not near the bottom of the customer service polls for nothing..!"
Uncaring, and definitely does NOT do "what it says on the tin"!
Reviewer
Helen Gill
Location
Stanhope Bishop Auckland
Date
29/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totally unimpressed with our package!Even think we were mis-sold our package as unable to get our free sky channels which are included in package due to broadband speed
Reviewer
Aaron
Location
bilborough
Date
29/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly the worst company iv had to deal with. not one of the employees no more english than "welcome to talk talk". not being funny but if all i have to communicate is my voice... why the hell would you put someine on the other end of the line with veryVERY V E R Y limited english.
above this the connection is almost nonexistantant, forever restarting the router to remove red lights (this is our 3rd router)
phone line conveniently get cut when the customer service team cant understand what you want.
absolutely shocking. they have made me so angry. Dont worry this company wont last long. look through the rest of the reviews here. they are infact...awful
Reviewer
James Davies
Location
Manchester
Date
29/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No internet for 3 weeks! Lied to on contract, took more out of my bank than stated then claimed it'll cost me £200 to cancel. Please don't go near this company they are simply crooks. And the woman on the TV advert tapping her toe...well she must have Post Traumatic Stress Disorder from this company. Ofcom have been informed.
Reviewer
Michelle Phillips
Location
London
Date
28/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful just awful. Customer services are vile and they laugh and hang up. Please avoid this company like the plague
Reviewer
THOMAS MACMILLAN
Location
NORTH WALES
Date
28/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse customer service I have ever experienced. Hours of phone calls wasted about an issue which was their fault, which has cost me a fortune!
Internet use I haven't used due to faults still paid for (because of their incompetency in handling the situation).
Advisors hanging up on me. No way of cancelation unless I pay.
I will be contacting consumer rights in order to take my matter further.
Reviewer
Michael
Location
ST Austell
Date
28/06/2017
Comments:
Worse customers service ever. Had no internet. No phone line. No tv. When the tv did work we didn't get the channels we asked for. Asking for money back for service we havnt had. People have hung up on me put the phone picked up put phone down. Said they would ring back on a number of occasions but never did
Reviewer
Dave
Location
Worthing
Date
27/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Without a doubt the worst service I have ever experienced.
Staff are rude, they constantly hang up and generally don't care about the appalling service. I had one guy start laughing before he hung up the call.
I have spent well over 10 hours trying to resolve an issue with their broadband (currently getting 0.06 download speed)
Avoid Talk-talk at all costs!!!
Reviewer
Linda Wyeth
Location
Southampton
Date
27/06/2017
Comments:
I changed to Talk Talk broadband and phone as my present server was closing. I went through National Broadband Service. I have had my phone number for over 21 years and was assured by Talk Talk that I would still have that number.
I thought it was strange that I had no calls since the changeover on 21st June. Talk Talk had actually changed my number and tell me that I cannot possibly have it back.
When I asked yesterday if I could cancel they said the cooling off period was over that day and it would cost me £231.00 to cancel. This company have lied to sell me their product and when I went onto my account I am billed for £21.34 for 5 days service. This contract is supposed to be £20 per month. I have never paid up front before.
I have set in motion a complaint to off com . Avoid this promise breaking company at all costs, they are crooks
Reviewer
Leah wilson
Location
Date
27/06/2017
Comments:
One star is too much for you, you are absolutely unbelievable and it's beyond me how you lie in your advertisement, your not a fixed price at all and the broadband is simply rubbish. Your team and advisors are bad mannered and don't help what so ever. Talktalk is the worst descision I ever made.
Reviewer
James Smith
Location
Burnley
Date
27/06/2017
Ratings
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst customer service I have ever had the misfortune to experience. They are beyond incompetent. I have been mischarged, lied to and must stress to others to avoid using Talk Talk at all costs. Please do not be fooled by there sales team based on England. Because when problems occur you have to talk to somebody in south Africa who will do nothing to help you and just don you off with empty promises
Reviewer
Laura
Location
Cwmbran
Date
26/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I actually rated 1 star and I think it's too much.
Totally incompetent.
I ordered a router paying 22.95 pound for the activation and the first month. The Internet never worked, I can't remember how many times we called the costumers services to fix it first and then to cancel the cotract. Everything in 1 week so in perfect time.
Phone hung up twice, rudeness, pretending they were closing at 8pm while they close 10 pm, pretending there were rules on the terms and conditions we don't know...
Please stay away from these useless!
Ps: we've just called to cancel it, in 7 days time we should get them out of our lives!
Reviewer
Alexandra
Location
N1
Date
26/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Lying about non existing services!Unreliable costumer service and broadband company overall!!
We've been been advised from a Talk Talk representative that our address is now eligible to fibre connections and that we should switch to it and guaranteed that the transaction would be completely smooth as we are existing costumers. We received the super-fast router within a couple of days and then one afternoon we lost connectivity. Called the costumer service and have been told that it will take 24 hours to do the transaction to fibre optic. (although they guaranteed before that will be no interaction of the services). To cut the story short, we spend a month with endless phone calls on the costumers services promising that we are going to be connected every time after max 24 hours and at the end they told us that our line has no capacity for fibre and we should start a new contract for normal broadband and wait another 2 weeks minimum to be reconnected!
We cancel our contract with them ended to having 2 months with no internet and we are still getting letters in regards to our account!!! that is no existence any more!!!!!
TRAIN your Costumer SERVICES!!!!! they are not even able to access the history of an account!!! they are extremely unprofessional and bad-mannered.
Reviewer
Angelos Taplatzidis
Location
London, UK
Date
26/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
1. Service: quite reliable, nothing to brag about
2. Speed: average
3. Customer service: TERRIBLE - the computer system does not work, they do not know of your discussions the day before. TIME WAISTERS
4. AVOID AVOID AVOID
Reviewer
Joanne
Location
Fife, Scotland
Date
26/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
I would never ever recommend talktalk to anyone. Took out a contract in December 2014 on the 18months offer. I then moved back to my parents as I was going travelling 6 months into the contract, instead of cancelling I agreed to pay the monthly installments until the contract had finished due to it being more to cancel. Called them up, changed the address for correspondence (wasn't using the service as I wasn't there and my parents already had a Talktalk account - also had further issues with the company).. thought that was it. Then came the end of my contract - June 2016. Called to arrange the cancellation, only to find out they had begun a brand new contract which was an extra 6 months added on to my original contract of 6 months. Argued my point, to then which they wanted to charge me to hear my recording of agreeing to this new contract (which I hadn't) for the next 6 months, I went back and fourth between customer service, management, complaints team - 80% of them were no help. Luckily near the end of the contract in December 2016, I struck gold.. two lovely people from customer service & complaints managed to come to an agreement after I finally was able to prove I had not agreed to this extra 6 months. I was given £60 in refund (after negotiation - they took off the final balance payment of £40.00 too) which was better than nothing, figured I would take what I could get and cancelled the contract thinking this would be the end. Silence from the company was bliss until June this year.. I have now moved to Australia and my partner brought out a letter that had arrived from back home... Talktalk had contacted a Debt Collector to collect the £40.00 plus over due fees. I am now trying to communicate with 2 companies from the other side of the world, different time zones and no verbal communication. Would highly recommend looking elsewhere as TalkTalk are only interested in money money money. Terrible customer service.
Reviewer
cjd_17
Location
London
Date
25/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Truly awful. Consistently have issues with the broadband and they are the worst company to deal with when trying to sort these problems out.
Would strongly advise anyone against signing up with them.
Reviewer
Martyn
Location
Scotland
Date
24/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I took a 12 month contract with talk talk and I can honestly say it has been the worst decision I have ever made . I have had nothing but problems from day 1 , I have had my internet and phone cut off every month due to me " not paying the outstanding balance " even though when I phone and complain they admit they have made ANOTHER mistake , them to add insult I end up waiting 2 /3 days to have full use again , then the same thing happens again the next month , I am currently experiencing another problem , on Thursday when I tried to use my landline I was told I had to contact my service provider , so I phoned talk talk only to be told that my outgoing calls where " barred " due to me not having cleared the " outstanding balance " after records were checked talk talk again admit to it being their mistake " again " and that they promised me I would have full use. Again within 1-24 hours , over 48 hours later and over 5 phone calls to talk talk my problem still isn't sorted
Reviewer
Nathan
Location
Lancaster
Date
24/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk I can safely say I will never ever be using you agen I am 1 hole foot away from the box and I still have no internet at all and I have rang loads and it's still no different great one guys 10 out of 10 oh and the guy who instilled every thing thought a lose wire at the bottom on my stairs was a good idea.......
Reviewer
Colette Thompson
Location
Bolton
Date
24/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The tv box and router came on time, had it connected all ok he said it will be slow for first day while it buffers up, week later on phone complaining that we had no speed they said they would get engineers out, was on the phone for 2 hours and they said they would ring bk to tell me the day they was coming, had no call back, so rang them bk on the phone again 2 hrs and they said I don't need an engineer out they would sort it on there end, again I rang bk to cancel the package before my 30 days ran out, they asked me not to cancel just yet and gv them time to try sort it, they sent me a new router, same problem, so I did a speed test I was getting 00.00mb so rang them bk to tell them and tell them the speed i was getting, again on phone for over an hour why she did speed test on her side, I was told that while I was getting 3.2 why my laptop was plugged in to router it was ok, I asked her, so my lads had to plug there devices in to the router just to do there home work , her response was kind of, Iv cancelled all the package, paying for broadband and tv that don't work because the wifi signal was not strong enough to connect to the tv, customer service was happy for me to cancel with no cancellation fee, how ever there still going to take this months payment i then asked would u pay for something you have not used he hung up,
Reviewer
Susan M S
Location
Tunbridge Wells
Date
24/06/2017
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just switched to talk talk but so far, my main line only has 24.96Mb and my other computer in the lounge, ie less than 10 metres away from main lounge, together with a wifi booster only has 2.4 Mb speed. I was not even able to have banking and some pages don't load regularly. Very poor.
Reviewer
F
Location
NEWCASTLE UPON TYNE
Date
23/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Terrible customer service. The worst I ever see. Absolutely unable to solve problem or reply to your questions
Reviewer
brad fallon
Location
bolton
Date
23/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up a year ago and about 5 weeks ago I got an email that encouraged me to renew my contract to a faster speed for less money. from day one I had slow speed, they kept trying to fix the problem and even sent out an engineers, this didn't improve anything, when I called to cancel I was on the phone for 2 and 1/2 hours. they said they could not listen to the recoreded phone calls, even tho its states that all calls are recorded. they also never updated their systems. all in all very poor company for the last month.
Reviewer
Lucy
Location
Liverpool
Date
23/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ordered my talk talk broadband and tv about a month ago. I recieved my router 2 weeks ago and my go live date was meant to be the 21st of june. I rang up 7 oclock that evening to complain that it had still not come on, i was on the phone for over an hour and a half and the woman was no help at all. She ended up saying i will out you on hold to find you a slot for the engineer. I waited over 25 minutes and then the phone cut off from the other end, so annoyed after waiting this long and how ride she was. I then rang back and the same happened with a man he left me on hold. I then rang back asked for the womans name incase she left me on hold and she just hung up on me.I then went online and spoke over chat and a man was very helpful and got me a slot with an engineer. My slot was between 9 and 12. It is now gone past 12 and he is still not here and still no internet, i do not recommend talk talk at all i have heard they are bad but i didnt think it was this shocking. Back to virgin for me. WORST BROADBAND
Reviewer
Hiramani sapkota
Location
Exeter
Date
23/06/2017
Comments:
Poor broadband, poor staff, no fixed problem they know only charging. I am talktalk customer since last November I have broadband issue from till now I am calling every single week sometime they sent engineer, router but still same.every time when I call I have to speak new manager and tell whole story and it's take 1 to 1.30 hour and they say we will touch with you next 48 hour but never happened.I said I want to leave they don't listen.
Reviewer
LJ
Location
Colchester
Date
23/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I pay for 76mbps download, I speed test regularly, the last 5 were approximately 8mbps download. It's utter rubbish. They tell me to unplug modem and replug it and keep my phone connection unplugged every time I call them. They spent 3 days testing the connection and didn't let me know about the result of said "test".... They said "you'll get a superfast router", it's the same damn router as for 17mbps. Also, it cuts out, and I don't mean occasionally, I mean constantly. Like while writing this review its cut out 3 times and took 2 tries to post it. Worst service ever, there should be better consumer protection for Internet providers. Instead, we have companies like Talk Talk, the internet equivalent of a cowboy builder...
Reviewer
Vicki
Location
CHRISTCHURCH
Date
22/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very slow broadband,phoned up a number of times to complain to people with very strong Indian accents which they could not understand me and I could not understand them. Even thou my contract had ran out was told I could not switch to fibre for another 3 month was told I had to pay 60 for them to come out because it must be the wiring in my wall. So decided to leave. Would not recommend this company to anyone.
Reviewer
Andrea
Location
London
Date
21/06/2017
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Very unreliable. I live in a rented room with other flatmates in the house. As the broadband is on our landlords name, we cant call them to complain. The internet is slow, if it rains more likely we have no internet at all. Many times it shows that im connected but i cant connect to facebook messenger. I seeiously dont understand why people are choosing this company, maybe just because it is british, but trust me, they are not. They are a money eater company, the ones who only cares about their money in theirs pocket and give you some bones to feed on like the dogs.
Reviewer
no matter
Location
West Bromwich
Date
21/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bad internet, bad speed..bad bad bad
Reviewer
Simon Roberts
Location
Rossendale
Date
21/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ordered TalkTalk faster fibre broadband online at the end of May 2017. The router arrived 8th June 2017 ready for the go live date on 13th June 2017. The previous broadband supplier's router stopped working on the go live date as expected and the new router picked up in its place. Everything seemed to be in order and working well until suddenly, 20th June 2017, the broadband dropped out. I called TalkTalk to discuss this who told me there was a line issue which would be resolved by 23th June 2017. During the night, 21/06/2017 00:21, I received an email from TalkTalk cancelling my order. When I contacted them to discuss this they informed me they were unable to provide fibre broadband at my address. At no point did anyone contact me to discuss this or even highlight this as an issue during the order processing. So after cancelling my existing broadband contract to take it over they have now left me without a solution and without phone and broadband for another 14 days. No apology just "understanding" of my frustration, no attempt to persuade me to stay as a customer just persistent patronizing waffle about how they "didn't know this was an issue until yesterday". 100% awful customer service, 0 understanding and clearly a non-UK call centre where I was passed around while they found different excuses for their failings. My advice, stick to SKY or BT despite the price difference because at least they do what they say they're going to do.
Reviewer
Brian
Location
Huddersfield
Date
21/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely unfit for purpose as a broadband provider.
Since the start date of my contract I've experienced low single figure broadband speeds with excessively high pings....I've lost count the amount of times my Internet has gone off whilst watching youtube.
Do yourself a favor...DO NOT GO WITH THIS COMPANY.
Reviewer
Aqua
Location
Manchester
Date
21/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is not secure . Constantly i am recieving messages onscreen that says my network is no longer private. I have had the same issue for the past 7 months. I contacted the customer services and they say the local exchange has a problem. More to that my ebay account way hacked through this ISP. Do not trust these theiving company
Reviewer
Cameron Chester
Location
eastleigh
Date
20/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Extremely unreliable, extremely slow (even though im supposed to get 42Mbps). Called them to try and get it sorted out as i thought it was a router problem (also provided by them) but it never got any better. Just a horrible service, get anything but this.
Reviewer
Jordan
Location
Ashington
Date
20/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk more like hold hold get put on hold every time i call pay for fibre to get speeds of 4Mb done on a test by engineer or get oh im sorry let me put you through to managment WHO DO JACK ALL ive been passed about on that phone more tban a person at a swingers party ive had better customer service of a pidgeon who was stealing my chips atleast he gave me one back ffs DO NOT JOIN HOLD HOLD RUN IN TGE OTHER DIRECTION AS QUICK AS YOU CAN
Reviewer
Linda Padova
Location
Sheffield
Date
20/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Comments:
I had a very bad experience with their sales team based in South Africa. The man said because we were good customers for 30 years he would give me 2 sim cards with the plan and I would keep my phone number. He lied on both counts.
Reviewer
Tano Navarra
Location
London
Date
20/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They are the worst company I've been ever dealing with, I definitely advise you not to go with them cause it is more the waste of time and money than what you struggling are able to get..... 2 hours spend at the phone try to understand and the worst connection ever with no possibility to email you cause they are not allowed. NEVER EVER ANYMORE
Reviewer
Paul
Location
Surrey
Date
20/06/2017
Comments:
Don't bother, broadband is 0.42mbps not the guaranteed minimum speed promised of 1.3mbps. Made a complaint nearly 2 weeks ago and have had no contact whatsoever about what is causing this, when they said I would be updated within 48-72 hours. Now on-line with them and they are driving me mad. The original guy said if the fault can't be sorted out I can cancel with no charge. the on-line advisor says he can't do this unless I show him a copy of the transcript I had, well who keeps a copy of that, what a joke.
Reviewer
Sofia
Location
Barnet
Date
19/06/2017
Comments:
It is an awful service..i wish i could never sign up with them.. They have keep liying to me that they've sent ober the router which never arrived at my home..after two weeks talking with them every day for an hour to get the router i decided to cancel the account without any charge as advised.. This happened in April and after two months i received a final demand of outstanding amount of 61 pounds,one day after i have received a letter from agency to chase for an outstanding amount of £271, i forgot to mention that i have never received bills from them as i have never used their services..they are trying to steal money from people..the costumer service minus 10, they do not know how to speak.. I have joined Sky and i am very happy..
Reviewer
George
Location
Leeds
Date
19/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst of the worst.
Reviewer
Andrew
Location
Oxford
Date
19/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Would fail to load page here and there and after refreshing it would work. It then stopped working altogether and all complaints/customer service want to do is sell me a fibre optic upgrade even when i had called to cancel and had told them i have already taken out a contract with a rival company due to their poor service.
Reviewer
Michael Mills
Location
Wandsworth
Date
19/06/2017
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
The tests show that speed is variable. At best I get 35Mbits download but this can drop dramatically at times. Also when clicking on a link to a new domain, my browser shows a long wait before before I see the target page. By long I mean 10 to 20 seconds at times. At other times the address of the URL is resolved quickly and the target appears fast.
Reviewer
Rajb
Location
Bradford
Date
19/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give them 0 if could. If your broadband of phone line are important do not go with Talk Talk . I have mentioned that the phone line is important as call an emergency care line service .
I was supposed to have new service in 15/06/2017 it is now the 19/06/2107 4 days without broadband or phone. Cannot get staff to deviate from script at all. Have been told from 16/06/2017 that an engineer is on his way . Last night I called they told me I need to book and engineer????
Have never had feedback as promised not told it will take another 72 hours. Wish I had never signed up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Reviewer
Colin
Location
Waddesdon
Date
18/06/2017
Comments:
Very slow and not worth the cost
Reviewer
Dilwyn Lewis
Location
Pembroke Dock
Date
18/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is very bad, we've had problems with broadband speed since we moved into our house. I can not wait for the contract to end even after we been with Talktalk for quite a few years
Reviewer
pitter
Location
Landon
Date
18/06/2017
Comments:
To be honest I don't think customer service is to be blamed for TalkTalk's incompetency. I had a chat with one of their agents who explained to me that whatever they tell you is a scripted system. And if they do not follow the script they are penalised and their salaries cut short. TalkTalk is a slave driver which takes from the poor South Africans. The agents are working U.K hours and to expect TalkTalk to value their efforts and pay them at list U.K's minimum wage, they pay them change.£229 for 180 hours including weekends and public holidays. TalkTalk does not only offer rubbish service they also treat their own employees like rubbish. They are only worried about what comes to them and nothing goes to their customers and customer service employees.
Reviewer
Thomas
Location
mk6 3lj
Date
17/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I just had a call from your company today regarding my internet connection which is quite awful as is sometimes the reception on my landline telephone. I would love to know why you cannot get someone that is fluent in English to make these calls as this guy could speak any. We pay enough money to your company, step up and pay enough and you will find staff up to the job.
Reviewer
jaybee
Location
Kettering
Date
17/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give a minus star I would. They are the most awful company to deal with. I tried twice to move from them to another supplier and both times they screwed up the change-over and left me with no broadband and no phone. Their customer services are terrible, terrible. No-one seems to understand you when you phone up, constantly blame things on an engineering fault when it's not. You cannot hear them on the phone, they don't call you back. You constantly get cut off from them in the middle of a call and then have to start all over again. They have stressed me out so much I seriously thought I was going to have a heart attack. Do. Not. Use.
Reviewer
Norma
Location
Nixon
Date
16/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totally unreliable broadband provider Slow to non existent.There excuse is they're doing an upgrade !! no upgrade yet after 3 months of poor service Looking elsewhere for a provider.
Reviewer
Norma
Location
Nixon
Date
16/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totally unreliable broadband provider Slow to non existent.There excuse is they're doing an upgrade !! no upgrade yet after 3 months of poor service Looking elsewhere for a provider.
Reviewer
A
Location
Paton
Date
15/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give them a minus 10 as a rating I would, Rubbish service.We sat for 3 months with no phone, no internet or tv channels. They had a carry on getting engineers,phone line checks every day and it turns out the problem was at their end. Feel sorry for their staff in customer service as they are the ones answering to angry customers.They even had a cheek to take the direct debit for the 3 month and no refund.They are the biggest waste of time ever!!!! If you value your sanity and want a resonable internet service don't pick them.
Reviewer
Jonathan Gordon
Location
Cambridge
Date
15/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
TERRIBLE service. After I made an order with them for broadband and TV, they sent me an email that they canceled it with no explanation whatsoever. I called customer service to understand what happened, and was passed around for an HOUR. After long, useless, pointless conversations the line got disconnected. Never heard from them again. Absolutely terrible. Went with Sky instead. A little more expensive, but definitely worth the money: great service, great everything
Reviewer
Jay G
Location
Dartford
Date
15/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you like paying for Internet but not actually getting any internet then talk talk are the company for you. I always though all Broadband providers were the same, i was wrong
Reviewer
hayley
Location
Date
15/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
do not get internet with talk talk, very slow and the box keeps cutting off. customer service not helpful at all.
Reviewer
M higgins
Location
Rolleston on dove
Date
14/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
On switchover to fast fibre broadband early last week, I lost internet for 24 hours, and phone service has completely gone!! We feel that we have returned to the 1950s!
There are NO PHONE BOXES any more and it is embarrassing to aske a neighbour to use their phone
I phoned and an engineer eventually called after 2 days he checked the phone sockets, and the connections.
He agreed that physically nothing was wrong in the property, and that the fault lay outside the property.
I have phoned repeatedly, on a pay as you go mobile kept for emergencies. This is costing me a fortune!
After 9 days still no phone, no update and a stream of platitudes. The apologies and oft repeated phrase " we are looking into the problem" result in nothing .Talk talk don't seem to care once you have signed up to a monthly contract.
Reviewer
Jayden
Location
Somewhere
Date
14/06/2017
Comments:
The worst internet ever and don't even give a good customer service where no one picks up and I'm waiting hours on end for this rubbish service to help
Reviewer
Steven
Location
ALCESTER
Date
14/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
poor customer service poor speeds
Reviewer
Michael bradley
Location
Herefordshire
Date
14/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Would not waste my breath with talk talk left bt to come with these promised they would be better and there not phoned them 20times and they still can't fix a fault
Reviewer
Elsa
Location
Ipswich
Date
13/06/2017
Ratings
Satisfaction
1.00 stars
Comments:
Very bad customer service as a new client I was advised that I could post-pone the activation date for a couple of months and when I tried to do that I was informed that It was actually a couple of days! I wasted two hours of my time on the phone to be told that I need to cancel the activation date only to activate it again in 2 months! I spoke to the manager Adrian and he was as useless as the first agent that he refused to give me the name! I will cancel the non-started service to never start again!
Reviewer
Jac
Location
Bucks
Date
12/06/2017
Comments:
Had a chat with the customer services team this evening had to endure listening to some guy chewing his dinner down the phone whilst I was making a complaint then had a unpleasant lady laughing at my complaint. No one takes you seriously or even listens to understand your problem! They don't even deserve a half a star! Hours of going backwards and forwards and ending up worse off that when I started!
Reviewer
Simon Webb
Location
Witney
Date
12/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
The worst setup have ever dealt with. Still not even online been over a week since they said was live. Numerous calls to Talk Talk support, repeating over and over the same thing to them. They seem inept at booking an engineer which is amazing. Awful awful awful !!!!!!!!
Reviewer
Carole
Location
Sunderland
Date
11/06/2017
Comments:
I can't even give this service a star..absolutely DISGUSTING company, they take money from your bank without authorisation or even a trace on the transaction, they charged £50 fee for an engineer when he came to fix a write, started contract from beginning when I moved home without telling me and charged me £50 for me to plug my own equipment into the new property.oh yes and the incorrect email and charging me for paper bille, even though this was their error...they take no responsibility.i urge you DO NOT use this company. I can not wait till my contract ends..i pay for fibre and my internet is slow, constantly loses connection or does not work. You ring customer service again and again...waste of my time and my money !!!
Reviewer
Juana
Location
New malden
Date
10/06/2017
Comments:
I wouldnt recommend it to anyone we dont use a landline just one iphone and one tv and we have all the day trouble with the internet connection we called them many times but they couldnt resolvoe the problem the only thing they can do is to send a new broad band but nothing changes Iam so angry and they are taking every month about 27 £ for nothingg!! Worst brand !!
Reviewer
Pipin
Location
Nuneaton UK
Date
10/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So often needed to reset the router, speed dreadful. Very rarely used landline but one month we needed to. Ran up a bill of £90+ - should have been no problem as we paid by direct debit. Without notification they cut off our telephone and internet!!! Took them 3 days to reconnect after payment. Customer service a joke. As we were out of contract I changed supplier. The month FOLLOWING the change, TalkTalk took the next month payment in advance (my stupid not cancelling Direct Debit). Twice trying to sort this out, they could not help due to the 'system being down', on hold for over 20 minutes and then cut off. Finally got through today, but 'if my request for a refund is granted a cheque will be issued within 10 working days'. Add in the 5 days to clear a cheque and this bunch of cowboys will have had my money for a month. Avoid at all costs.
Reviewer
Mary Hansford
Location
Date
10/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ABSOLUTELY AWFUL. Wouldn't recommend to anyone. The customer service is appauling, forced to ring them up nearly every week because the internet speed is so slow/ not there at all. Never sort out the problem. YET THE MONTHLY PRICE HAS HEEN INCREASING. I have never been so angry at a company before. Absolutely horrible.
Reviewer
Hayley Louise Pilkington
Location
Wetherby
Date
10/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wouldn't even give them 1 star if that was possible. Terrible service. Iv had rubbish internet for the last week and when I ring I just get an automated message that they are working on the phone lines and that they will be up and running at 3am. I pay 30 pounds a month for this service and they are completely rubbish. In addition I got a letter saying they can't reach me on my email and that I will be charged an extra 2 pounds per month for paper billing... yet I receive their promotional emails daily. Utter rubbish. Nightmare contract and would never renew. Roll on October when I can get rid.
Reviewer
Hugh scott
Location
Somerset
Date
09/06/2017
Comments:
Less than one star
Reviewer
David Munson
Location
Bristol
Date
09/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
People keep talking about broadband speed, which is of course one way to measure the efficiency of an internet service - but broadband width is equally important and in that regard our service provision in the UK is pretty rubbish....and talk talk seem to operate at the bottom of the pile......
Reviewer
Alex Williams
Location
SA15 2st
Date
09/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Went on for a few years slow speed, thought it was just this area intermittent breakdown of connection could not use phone when on-line. had 2 weeks no internet & 1 week no phone No rebate they sent engineer out said they fixed it few days later bad connection again Changed provider immediate difference (EE) Brilliant . & Had about 30 scam calls from scammers who knew my name said they were from talk talk just wanted to get in control of my Laptop. Avoid Talk X2 waste of money .
Reviewer
reviewers
Location
birmingham
Date
08/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband you can get. Don't get TALKTALK! SLOW INTERNET FOR SHORT RANGE. I CAN'T USE MY PHONE UPSTAIRS BECAUSE IT WOULDN'T CONNECT TO THE INTERNET!!!! IMPROVE YOUR INTERNET SPEED AND RANGE TALKTALK!!!
Reviewer
chris
Location
bridgnorth
Date
08/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
never go with talktalk becuase it is slow and not much internet and never never go with them
Reviewer
Barry
Location
Wakefield
Date
08/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Poor speed no help from tec. support very bad on customer support, South African call center difficult to understand no interest lie to get out of dealing with any problem
Reviewer
Dave
Location
Bolton
Date
07/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Off line for over 2 days, without any information as to what was being done to sort the problem. Then one week of internet speeds so slow that even facebook wouldn't load. And held on talktalk chat for 38 minutes after asking what the minimum guaranteed speed should be. Unfortunately I had to tick one star above because it wouldn't let me leave it blank.
Reviewer
Russell
Location
Sidcup
Date
07/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk are an absolutely awful company to deal with. Two weeks after our initial go live date I received a call from customer services to say there was a problem with the initial connection and they would need to reconnect it. They failed to explain this would leave me for a minimum of two weeks without phone or broadband. After over 4 hours of phone calls over 3 days and being cut off twice due to departments being closed they told me my account was cancelled due to a computer error ordering standard and fibre broadband to my house. None of the six talktalk advisers/managers i spoke to told me I had to reapply to start the activation process. Cancelled my order and have gone elsewhere. Avoid at all costs.
Reviewer
Tim
Location
BOGNOR REGIS
Date
06/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst broadband company I have ever had the misfortune to deal with. Ripped me off increased bills because I was unable to use direct debit. Directly threatened me on the phone when I couldn't pay. And then threatened me again to damage my credit file. The service was always slow and dropped out a lot. One time i had no Internet a week and no phone line. Excuses constantly. No refund for loss of service and my last bill I just paid off was £29 yet they threatened ruin my credit file for 6 years over that. Didn't send any bill in post. I didn't even see the email until yesterday. A complete and utter joke of a company. Really your reputation will suffer treating people like dirt. Two of my friends have today cancelled because way I was treated by Talk Talk so go enjoy your £29 pounds out of me you just lost a lot lot more.
Reviewer
Brian Walker
Location
Brand Green
Date
06/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speed has decreased from 2.7 at start of year to 0.8 if lucky
Reviewer
Rob
Location
Chorley, Lancashire
Date
06/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Signed up over two weeks ago. Internet has been connected to the wrong house. Took three calls to their call centre in Manila - making me do the troubleshooting on my router each time - before they agree send a Talk Talk engineer out, who subsequently tells me I need a BT Engineer to come to the property.
Took three more phone calls - 30 mins to an hour each time before I get them to send an engineer who....
Doesn't show up. So I ring again to reschedule for another date. Still waiting and no internet after over two weeks since they said it'd go live.
On going BS. Wish I never signed up to them. Awful customer service. I'm paying for someone else's internet and need an openreach engineer to come round and connect me up which will take all of about ten minutes but seems impossible for them to organise.
Avoid at all costs. Going to cancel as soon as possible.
Reviewer
Darek
Location
Plymouth
Date
06/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cried because of talk talk. Despite poor broadband and interruption in service, I went through hell during process of parting our ways. Countless hours on the phone, I had to speak to hundreds of people and each time I'd had to go through same questions and same explanations. Even though my subscription was cancelled they still kept charging. I quit talk talk 3 ms ago and even now they make me call them every 2 weeks threatening me with more charges. STAY AWAY FROM TALK TALK
Reviewer
Maurice Halton
Location
BL6 6HH
Date
05/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
My "upgrade" to "faster Broadband" will be "live" by midnight last night. Its not. Moreover, I've had no internet connection for most of yesterday afternoon and my phone does not work. Bye bye useless idiots.
Reviewer
James
Location
Kettle
Date
05/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Useless useless useless. Poor speed, connection keeps dropping. All my friends who are with them have the same problem. Complained about it no end of times. All they did was run a few tests online said it was fine and that I can't leave without paying a get out fee of £400. Absolute joke. Basically making you to pay for something that doesn't work. Spoke to a line manager who was rude and unhelpful. Do not choose talk talk whatever you do. I can't even post this when I wanted to as my internet connection has gone down yet again
Reviewer
Mycatsnameiseric
Location
Wallsend
Date
05/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is a disgrace. I have spent over 5 hours in the last week and a half on the phone to Talk Talk trying to get my problem solved. I have been without internet all this time and they have given me someone else's phone number. I have spoken to at least 4 different people, none of whom seemed to understand my problem and just kept doing all the same checks time and time again, telling me the line was okay. It probably was but it was not connected to my home. One person even told me I could go on line and look at their website for terms and conditions. How could I do that without the internet!!!!!
The problem eventually got sorted and when I asked for compensation I was offered £20.89. I will try not to spend it all at once!!!!
I feel stressed, angry and frustrated that it took so long to sort things out and no apology. I will be now looking to change provider. If you are thinking of moving to Talk Talk my advice is DON'T!!!
I think that, even if they offer you a cheaper deal it is worth going elsewhere and paying a bit more for good customer service
Reviewer
Rob Gregory
Location
Brackley
Date
05/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pathetic !
Go live date was Friday the 2nd , after the unusual 7-10days waiting ?? WHY ( they obviously don't do anything constructive in this time )So today is the Monday the 5th...Still NO BRAODBAND / WIFI shocker!!!
Many Many Many phone calls , different answers and yet still NO REAL answer as to why the WIFI is not working. Call centre should run for office as politicians.
lets see how the Circus sorts this one ?!
Reviewer
Khayal
Location
London
Date
05/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet providers ever. Horrible customer service. Couldn't use wifi for 2 months and then when it worked I couldn't even load a youtube video of 2 minutes. I would recommend everybody to find other provider or immediately switch to another one before getting trapped in their contract as they are absolutely pathetic. SLOWEST INTERNET EVER
Reviewer
steve
Location
devizes
Date
05/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ok here is what talktalk are about BUT it is also true of ALL NON BT providers for normal broadband, and ALL NON BT and VIRGIN fibre. BUT i am not recommending them either because there prices are far too high.
we have had talktalk for over 4 years. We were so used to a speed of 4.25Mbs that we just carried on using it. But then a year ago the speed got really bad and down to 0.2Mbs! For 4 months we had endless phone calls from the "fault management" team. Each one had no idea of the previous calls and i had to get them to read them. BUT it made no difference whatsoever, Test the line. Wait 24 hours. same as. Take the cover off the phone socket. Wait 24 hours. same as. After 3 months they sent out an openreach engineer. He tested the line. 12MbS there and then. No problem with the line. He put in a new face plate just to cover his visit and that way we didnt get charged for his callout. BUT it made no difference. After another month of speeds as low as 0.2 Mbs wehad had enough. the contract was over and we rang up to cancel the service. NOW IT GETS INTERESTING ....
We were transferred from the ending the service dept to a mysterious person who said that she would guarantee she could fix it. I said no way, get us back to the cancellation line. She insisted and said that she was not a part of the fault management team (or the fictictous network team. they are the same people) and while i was talking to her she pressed some buttons and fixed it! Suddenly the speed went up to 14Mbs! we had never had such speeds so i decided to keep going. BUT she said "if your speed drops do not complain in the normal way else you will get the fault management team and they cannot do what i do. Use this personal phone number". well that was september 2016. We had speeds of 14Mbs and higher for 3 months. sometimes 20Mbs! But then in december the speed suddenly dropped to 4.25 Mbs. .... and we couldnt find that womans personal number! I had to use the fault mangement team, INTERESTINGLY there was no record of that womans call logged on their system. Since then in 6 months we have had .... wait for it ... 35 calls from the fault managment team. endless test line. wait 24 hours. same as. take the cover off the box. wait 24 hours same as. new router. same as. we always get 4.25Mbs. On one occasion they even called my mobile for 'tests' that lasted 3 hours with me pressing buttons and stuff!!
The point is that the government is in the pockets of the corporations. Ofcom is in on it. Do we really think that the watchdog doesnt know about all this? The complaints are too consistent for them to be ignorant. The truth is that the piggy back providers pay for bandwidth and then they throttle your line speed to get more money for that bought bandwidth. Why else would they endlessly deny that they dont do this? Well i know from this experience that they do and unfortunately i cannot get access to that woman who bypassed the line throttle. I suspect that the fault mangement people are in the dark too. That way they sound convincing when they say there is no line throttling. But talktalk and ofcom and other corps are using clever corporation speak to cover this uk scam up. "up to" and "fair use" etc etc
I have checked with friends. Apparently i am lucky to get 4.25 Mbs! This is a massive scam that includes ofcom. There is nobody to complain to and sort it out ..... except mysterious employees who will bypass it for you. BUT they make sure that the company cannot trace who did it. If you get that kind of employee, DONT LOSE THE PERSONAL PHONE NUMBER like we did.
Reviewer
Catherine
Location
Brighton
Date
05/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The WORST service I have ever experienced ever. Although I have rated 1 star for speed and reliability of broadband, we never actually got to experience it because after waiting two weeks after the agreed go live date, there was a problem with TalkTalk and we were looking at a month of being without Wifi. If there had been an option to rate 0 stars I would have done. I Cancelled my account with TalkTalk, and was assured no charges were incurred, to which I replied that was obvious as we hadn't actually received any kind of service to pay for. The man on the phone seemed to think they were doing me a favour by not charging us anything for cancellation. This made the whole ordeal even more outrageous when I consider the phone bill and my time spent being on the phone for an hour at a time, being passed person to person just for the right to be able to cancel a service which cannot even be considered a service. If anything I genuinely feel they should reimburse me for the stress and anger they have caused me. It turns out they conveniently did not process my cancellation, so next month, after having moved smoothly to Virgin Media where we had internet set up within a day, I looked through my bank statement and had been charged 22 pounds from TT. I called them, subsequently spent an hour being transferred, the line (conveniently) cutting whenever the automatic system registered I was complaining, and the lady telling me it would take a week to disconnect and be cancelled. I also had been told (the first time I cancelled) that I should ignore absolutely ALL following correspondence from TT. Yet I opened a letter from them after realising I had been charged my Direct Debit, and there was a returns bag, stating I must return the router or else I would incur a charge if not done in time. I suppose this would have had to be paid if I had not complained about it in time. I cannot believe the level of cynical profiteering and general sneakiness of their part. Please please save yourself the time, energy and peace of mind and go with a more honest, competent and reputable company because Talk Talk are the epitome of the polar opposite of those descriptions.
Reviewer
Stuart
Location
Southport
Date
05/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed upto talktalk around June 2016, this provider is by far the worst on the market. Connection forever dropped out, Online gaming was unbareable.
If you want to speak to a customer services rep there god knows where and dont understand what your saying..
SHOCKING.. If you go with talktalk you need your head testing.
Reviewer
mel
Location
wei
Date
04/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i have tried and i have been patient, but enough is enough.
3 year i have been with them.
started well, then issues of strength in internet line, spending hours on phone to them with no real improvement.
always saying you area as fibre, if you took it it would be better.... after many times of trying to get it to work, i took fibre optic!! it shows as improved but is it??? not really, when it works it works however its the keep cutting off I'm annoyed with!!!! yes it keeps cutting and loosing connection....
recently i got the courage to call them again and after an hour long discussion they agreed to send an engineer, he showed up dome days later, tell me their is a fault on the line, apparently fixes it and disappears, 2 month late they charge me £60 plus for the vast. so i call them, they say they will look into it and call me back. .... 2 days later no news, which suspects up TalkTalk!!!!
i asked the engender how fibre works, the question was how do you connect fibre to the house with out installing fibre cable to the house? apparently fiber goes to the main board nd then its the old coper ADSL cable from the main exchange box to your home... how does that work? also that how the need the phone line with it.. only virging uses its own fibre so perhaps when its time, i will switch to another provider....
its all a lots of non sense and talk talk are probably the worse of all of them... PS: they charge without notifying me that they would!!!!!
Reviewer
Johm
Location
Quinn
Date
04/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
The worst period it takes me like 3 days to download 20gb maybe less. i lag every game. my download speed i like 102kb/s
Reviewer
Andreas
Location
Edinburgh
Date
03/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
worst experience to quit contract ever. talktalk makes you pay extra money to leave contract.
Reviewer
Meghan
Location
ABERDEEN
Date
03/06/2017
Comments:
I have had the worst experience with a broadband provider to date. I have been messed around for the last 6 months with very little broadband speed, often falling below 1mbps. I have been on the phone more times than I count to no avail. I contacted talktalk to say that I am leaving at the end of May and was told that I simply had to contact talktalk and my contract would be terminated on that day for no extra charge. Contacting them today, I now find I have to contact the company 30 days prior to the cancellation date and I now have incurred a cancellation charger. I would absolutely never recommend talktalk to anyone. The customer service has been completely unhelpful.
Reviewer
Bozzydawg
Location
Carmarthen
Date
03/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could score a minus I would. Do yourself a favour do NOT get talk talk. The speeds are like from 1997 not 2017. Rubbish customer service I can't wait to get rid of this rubbish!!!!! Simple advice go elsewhere.
Reviewer
Sarah
Location
London
Date
02/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I rang up TalkTalk today to query about broadband. Very poor service over the telephone- the agent was trying so hard to sell me their TV package, claimed it was free, and added £5 per month onto the quote.
In the end I told the agent that I did not want to proceed with the order with TalkTalk after having given some of my details, and I refused for a credit check to be undertaken.
I received multiple missed calls and voicemail messages this afternoon and have just received an e-mail thanking me for my order! I am outraged that TalkTalk have put the order through without my consent- setting up payments from my bank account. This is disgraceful service. Stay away.
Reviewer
Catia Barbosa
Location
Date
02/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse experience I ever had in broadband and phone service. When we complain about the service, for couple weeks the service could improve but after that there is no comments for that...when we talk about costumer services...they are worse than you can imagine, in my opinion they do not have enough trained staff to take care about their services...and when you want to leave, they have always something behind to get new charges...no really recommended for anyone...spent over 5 years with them but if I would broke a leg on that moment when I made the contract with them at this time the leg was already good.
Reviewer
LAURIE
Location
BELFAST
Date
02/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had talktalk broadband for over a year and never got the 40MB speed that i signed up for, i was receiving 5MB tops when it chose to work. Had constant dropping connection so could not use it at all. Rang talktalk customer service at least 6 times and never got anywhere at all. The staff member i spoke to had me disassemble the connection box with a screwdriver which i think is very unacceptable to start with, im paying for a service which doesnt work and they couldnt even send out an engineer to help. After giving them 28 days to sort the problem they eventually let me cancel my braodband without paying the remaining amount of the contract.Also when i phoned to cancel i was put on hold for 50 minutes and noone came back to confirm it had been canceled then made me give 30 days notice so i had to keep it for another month. worst broadband and customer service ever!
Reviewer
Vicky
Location
Seaham
Date
02/06/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was paying a higher tariff without being on contract for some time so decided to sign up to a contract as I had had no problems with their broadband speed. Since signing up my broadband speeds have nosedived - frustration to the point of wanting to punch the computer screen. I have a suspicion it is a deliberate ploy to make me sign up for their faster broadband service at a greater cost. Cynical?! Anyone else had this issue?
Reviewer
LS
Location
SHEFFIELD
Date
02/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish I could give no stars.
I never usually complain, but after 4 months of no internet and numerous expensive phone calls, and having to take annual leave from work for engineers to come to investigate the problem for them not to turn up, I am fed up!!
PLEASE DONT CHOOSE TALK TALK AS YOUR PROVIDER, they are appalling
Reviewer
Peter
Location
NEWTON AYCLIFFE
Date
02/06/2017
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with talktalk since took over from Pipex always get a good deal and broadband speed excellent. Recently went to their fibre superb.
Reviewer
Jon
Location
mid wales
Date
02/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Spent nearly four hours on the phone in total. Yesterday they set up the account, took details for standing order and even sent me a confirmation email.Today after another hour on the phone they tell me the service is not available at my address!!! Really not happy!!!!
Reviewer
HouseOwner120
Location
Bradley Stoke
Date
02/06/2017
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
We were unknowingly tied into a contract with Talk Talk. During the time we were with Talk Talk we received not only poor quality broadband, but horrendous customer service (long waiting periods, minimal English speaking call takers, and poor communication within the company leading to no one knowing what is going on). Once cancelling with Talk Talk we noticed money had come out of our account from Talk Talk without any notification or warning. Upon ringing i received appalling customer service where the call handler had no idea why the money had come out, wasn't willing to refund it, and told me he didn't care about our money or the situation. I was horrified. Whatever you do never go with Talk Talk they're a scandal. The worst experience with a company i have ever encountered. Stay well clear.
Reviewer
Lacey Jones
Location
Cumbria
Date
01/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
This company had me in tears, I spent over 5 hours on the phone to them over a month period, trying to set up an account with them. On one call, I was put though to 9 different people, 4 of which were managers apparently, while I tried to set up my account for a 3rd time, the very last person, who I was put though to, was in the Philippines, I could barely hear her, there was a time delay and the call kept cutting out. I finally lost my patience, because I had been on the phone over an hour and a half. So gave up and asked to be put though to the cancellation team, and to my horror that was in South Africa, with the same issues as the last person I spoke with. I just lost it and put the phone down and now I have the dreaded task of calling back one day, when I have calmed down. I absolutely do not recommend this company, they have great deals, but that is for a reason, they can't actually set up and deliver their service, without the customer, having some sort of a nervous break down! I am not exaggerating, if you value you time and your sanity, don't even think of going with Talktalk, they have got to have the worse customer service in the world! There is much more to my story, but its all incredibly boring. Each person you speak to, does not have a clue what they are doing, they make things up and lie and if you do manage to speak to someone who seems to have a firm grasp on what's going on, don't be fooled because even they will let yo down in the long run, when you find out your account is not set up properly. This company is an absolute joke! Do yourself a favour and look elsewhere!
Reviewer
Daniel
Location
Consett
Date
01/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
So I'll start by saying I pay £27 and was promised a minimum of 38mb download speed, I get 22mb on average, and that's off peak. So yesterday at around 7pm my internet went down. I don't live near friends and family so Internet is my way of staying connected with them. As the internet seems to drop a lot I figured I'd wait it out. It's now 3:30 the next day and still nothing. I've been on with their chat twice, and the second time the advisor had me taking apart the phone line box, something which I'm sure should be their job. I was then informed I can get an engineer to come out, however if I'm out (I can be called into work at any time as I live the closest) there's a £30 charge, and if anything is damaged and needs replaced there's a £40 charge. I told them I wasn't paying for a service I wasn't recieving and that I didn't agree to the terms of the engineer, so I was informed that there was nothing they can do. I told them I wanted it sorted or I was gonna stop them from taking anything from my account and would change provider, informing everyone about how terrible their service was. They then said they would get a manager to ring me in half an hour to talk to me, it's now been an hour and I'm still waiting. They are an absolute joke and wouldn't recommend them to anyone.
Reviewer
Bethany
Location
Northern ireland
Date
01/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service from this company is an absolute disgrace! I had talked to this company 8 times over a 7 month period to try and cancel my broadband! I had been told on numberous occasions that my broadband had been cancelled yet month after month I have been charged! I put in a complaint and was told I'd be contacted by senior management but no I was not contacted. So, again I contacted them and my broadband was to be cancelled yet again after being charged a further £70.40 that month! I then got an email saying I was to pay a further £170 cancellation fee! No condolences for being messed about at all just a total disgrace and lack of respect from this company safe to say il never be joining talktalk again and will not recommend it to anyone!
Reviewer
Arumugam
Location
Buckinghamshire
Date
01/06/2017
Comments:
Very worst service. Please provide any rating option less than zero, I will appreciate. Looking if someone would ban this business. TT service is very stressful.
Reviewer
Judith
Location
Gtr Manchester
Date
01/06/2017
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Where do I begin? I switched from Sky to TalkTalk in Feb 2017, to get fibre broadband. They were a day late setting it up - no explanation. We immediately experienced "internet drop", and this was addressed. So far so good.
Since early March we've had consistently low download speeds, the lowest a few days ago was 0.29! I have had numerous phone conversations in the past three months and finally put them on notice a week ago - shape up or I quit with no termination fees.
For the past week we've had speeds ranging from 28 to 0.29. TT have finally suggested an engineer to come and "fix the issue". I'm not convinced and remain baffled, and frustrated, by these wild fluctuations.
The technical team staff - and I must have spoken to at least 8 different people over the past few months - have given me contradictory information; we've gone through every test from "ping" to "trace", we've changed the master socket. They've even sent a new router. None has made a difference.
The same ultimatum has been issued - the engineer, due 2nd June, fixes it - or we quit.
In the four years we were with Sky I never, ever, had to contact them about broadband speed.
Would I recommend TT? What do you think?
Reviewer
Charlotte M
Location
West Yorkshire
Date
31/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't actually know how reliable the broadband is or the speed as I have been waiting for a router for nearly a month. I have rung up three times and been told one will be sent out to me and asked the same questions over and over such as why do you need a new router? Can you send us the old one? (I left it at my old property) but regardless it wouldn't have worked anyway as I am upgrading from ADSL to fivre optic and they should know that if they know any first thing about the service and products they are dealing with since they can see I am upgrading and have even confirmed that with me!
It would help if they spoke sufficient English for there not to be a huge language barrier. It is difficult to understand each other and you feel as though you have been talking to a brick wall. I spent over an hour talking to them the other week and they put me through to one person after another only to then suddenly tell me they couldn't see my account now as it was blocked and referred me to a third party debt collection service!! I rung them and they had no record of my account... rung Talk Talk back and spoke to someone with a slightly better grasp of English who realised they had me confused with someone else!! They must have had the same landline number years ago or something. No idea.
I am currently on hold (again) to cancel as after ringing up for the router again I am being told they can not cancel my first months fee (that I haven't even been able to use) they will only refund me from 'when I opened up this new package' - which isn't even the date I first rung to arrange the new package! Don't know where they have plucked this date from - either because that is the date an engineer came to install the line or because that is the date I first rang up and asked where my router was and it was like I was reminding them I had joined their company! Regardless, they say they can only refund £6 of £16, yet I haven't been able to use the internet whatsoever so what am I paying for?!
Now as I told them I want to cancel they have eventually told me they can cancel this months pay but frankly I am not sure I even want to stay with them. i just hope I never have to ring their customer service again! I wouldn't be surprised if this isn't the end of it anyway...
Bottom line don't be drawn in by the cheapness unless you have to - there's a reason they are so cheap!!
If you do go with them, make sure you get them to confirm over the phone when you set it up that if you don't receive the speeds and data they say you will, then you will be able to cancel without a cancellation fee. I am hoping that will save me if it turns out it doesn't work well!!
Reviewer
Alec Shkandrij
Location
Manchester
Date
31/05/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
It is rare for me to give feedback. Here it is. All the comments about TalkTalk being a poor service are correct. The "fast" broadband promised by a new router in my case is no different or even slower; the connection is intermittent; if you enjoy talk-talking to robots; listeing to piped music use their support service. Pay a bit more and get a decent service provider.
Reviewer
Alan Ponsford
Location
Crewkerne, Somerset
Date
29/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk have been the single biggest waste of money in my family's life.
The 'high speed' broadband has rarely, if ever, been fast. It has consistently slowed to dial-up speeds or failed completely. Sometimes the wifi will work other times not, amongst all of this the so-called help desk staff have been absolutely useless, having foreign call centres is fine, even with sometimes impossible to understand accents. However, it doesn't matter where someone is from if they don't have a clue what they're doing. No matter how many times you ask me to turn my router on and off or change my WiFi channel it will not fix an underlying issue. I have now given up dealing with them and have cancelled my contact, no point paying for something that I can't use. Please avoid TalkTalk and stick with more reliable and helpful suppliers.
Reviewer
Tom
Location
Bristol
Date
29/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling!!! Took them to the ombudsman. Phoned dozens of times trying to get an engineer to even come round the house. Got an apology and a bit of money through the ombudsman, they still haven't come round to fix it after they promised the ombudsman they would. It is exactly a year since I have had any service at all from them and now they have just sent me a bill for £30 odd quid.
Shocking, do not go with them.
Reviewer
Geoff Murray
Location
Ormskirk
Date
29/05/2017
Comments:
Have been in dispute since October 2016, after 2 new routers (one a super router) today i an getting 1.7 Mbps while paying for super fibre (no fibre wire within a 1000 metres of my home), next door a BT customer on a basic package is getting a constant 9 Mbps from the same BT box,the customer service people are really good, at reading the script, something i now know myself by heart. sorry Talk Talk, who in my house are called Talk Rubbish, you really are the worst and i will be going as soon as possible . I have had a payment of £30 as a gesture :) joke.
Reviewer
brianW
Location
Newburgh
Date
29/05/2017
Comments:
Worse company every dealt with now away in telecom s obuisman after eight months of poor speeds and engineer visits now with bt night and day you get what you pay for
Reviewer
Mohamed Abu Shahma
Location
Manchester
Date
29/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very bad broadband service, never reach the granteed speed, please stay away awful company
Reviewer
Hugh Scott
Location
England
Date
28/05/2017
Comments:
Overall rating = ZERO
Reviewer
Barrie Gillingham
Location
Colsterworth
Date
27/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Three months and still below guaranteed speed of 1.6 MPs , usually between 0.8 and 1.2.
Reviewer
Petar Dimitrov
Location
West London
Date
27/05/2017
Ratings
Satisfaction
1.00 stars
Comments:
I give them calling 6 times but they don't interest of that my family is no internet. Please don't waste your time and money for that company
Reviewer
andri
Location
Leamington Spa
Date
27/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Contacted Talktalk over a month ago about fake engineer charges. Lower level staff insisted these were real, but coming up with different reason every time. Apparently there was a fault within my house (there was not), next time they told me I had missed the appointment (which I had not). The complaint was raised to higher level but noone has since contacted me, over 3 weeks now.
Last week I had have enough, contacted chat to get my service cancelled. Was given a number 08000490207 but noone is answering, I can stay holding forever and as I understand this is not a free number, another way for Talktalk to steal from their longterm customers!
It is okay until nothing goes wrong. Avoid them
Reviewer
Fern
Location
Galleywood
Date
26/05/2017
Comments:
Awful do not waste time or money with talk talk !
Reviewer
Alex
Location
Belfast
Date
25/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst customer service same questions asked when past from pillar to post they always so sorry, go with them expect to spend many a hour on the phone ,when you have broadband speeds of 0.3 meg
Reviewer
chris
Location
oldham
Date
25/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst broadband service ever i loose connection several times a day and always the same answer i am to far from the exchange and have i a screwdriver, i have now given notice because i am a month away from being released if you are thinking of this company look elsewhere
Reviewer
Robbie
Location
Basingstoke
Date
24/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do NOT bother with talk talk the service is awful you can never stay connected to their internet it's like there rationing their internet waiting for WW3 me and my ex partner are more connected than their internet and we split up 6 years ago and spoke since if talk talk was your gf/wife you would take her on the Jeremy Kyle show for lack of commitment the moral of the story is their rubbish so don't bother
Reviewer
Linda Lawson
Location
Wales
Date
24/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst customer service ever. Felt ill at the end, and still not even resolved. Took out their broadband and phone. Meant to be online on the 19th, didn't work. Booked an engineer for today - didn't turn up. Eventually got through to talk talk., she told me to phone the engineers, which I did they said it hadn't been booked to call talk talk back!!I arghhh - eventually managed to get through on phone ages. Asked me to go through checks again, said all I wanted was an engineer, said you can't do that, then said I would have to pay ..... took me ages, I could go on and on. Would take too long. But suffice to say, when I begged to speak to someone else, she eventually gave me a number. I phoned and after some confusion, realise that I was through to BT???!!!! After nearly having a nervous breakdown, I get my bill tonight for a month, although even if I was connected, which I am not - even going to 1st June would only be 11days. Unable to get through to anyone to cancel, have cancelled my direct debit but am now worried , if this awful company have any rights to any money from me!! Dreadful experience, the worst customer service ever, I can't stress how awful and upsetting.
Reviewer
Phil Maguire
Location
Bolton
Date
24/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst decision I ever made - so bad from day 1 that I got them to let me out of the contract and refund my first two payments, but now they have the audacity to pursue us for the FULL contract!!!
Talk Talk are a DISGRACE!!!!!!!!!!!
Reviewer
Nina East
Location
10 Biscay Drive
Date
24/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish!!!! when you get through to someone they just put you on hold and they keep passing you to someone else! Worst service ever! I will be cancelling this as soon as i can!
Reviewer
mkt123
Location
west Yorkshire
Date
23/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm not paying for the interent (thank god) as it is just garage and that's been polite. Constantly down or very slow and very poor connection. struggles with more then 2 devise are connected. Used to be with virgin and we don't live in an amazing spot for Internet but I wish we stayed with virigin. Hardly half as many problems with as with talktalk. Be better of going round to my local and using that connection. It's just purely shocking and embarrassing for such a company to have such a poor and dire connection. I sure as hell would not recommend this company and looking at other reviews many other wouldn't either!!
Reviewer
JGB Barry
Location
Barry
Date
23/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke. Cut me off, took money out of my account without my permission, did not reconnect me on the day they said they would (still waiting for a connection), changed my landline number without my position (new number still not working). I have spent over 9-hours on my mobile trying to sort out this problem. Disgraceful Company with absolutely no customer focus at all. "Caveat emptor"
Reviewer
P.D.B
Location
57 Dawlish Road
Date
22/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wel to be honest, how do I put my opinion across without being to rude &a harsh. Bottom line TalkTalk broadband is by far, the worst internet broadband company services i have ever used period. Slow unreliable internet for £30 plus a month, disregarding the fact technology isn't perfect. There is no excuse for the false customer service feedback me and countless others to my knowledge know have been dealt with by the employees of this company. Need I go further I could but I have made my statement. Overall I would not recommend TalkTalk to anyone who is considering let alone thinking of coming to TalkTalk do not stick to your Sky, Virgin, Zen or whatever you are currently using.
Thank You For Your Time. I
Reviewer
Rpbert
Location
Leeds
Date
22/05/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Im paying for a 80 20 Internet speed about 1 month ago did a speed test on this site it was 45.6 down 8 up rang talk talk about this im a avid online gamer they was blaming sony network so i did a talk talk speed test same as your test speed they rebooted my router the person ssaid it Could take upto a month to get to full speed. I said im out of contract im going to leave been with talk talk for five years only thing i got back was ill type that into the computer and put the phone down on me i went onto there website and there was 100s of comments from talk talk customers having same issues mine keeps going to full speed then dropping like a brick. I Would lik to know which is the Best provider for gaming online. Thanks
Reviewer
Paul
Location
London
Date
21/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Since talktalk took over AOL their internet service has bern rubbish , my old router stopped working about 2 months ago, I phoned talktalk about the problem and they sent me a new router . Since I've had the new router the internet service has been rubbish. I phoned talktalk customer srrvice up about 2 weeks about the problems I'm having with the internet, they did some tests and asked me to monitor the survice for a week to see if it got any better and they would phone me back, in fact it got worse and they did not phone me back. So this Saturday I phoned them back up it took 30 minutes to get to speak to someone , I asked to speak to a supervisor which took another 15 minutes to get to speak to one of them. In total I spent 59 minutes on the phone to Talktalk and I got nothing resolved about my internet concentration. Customer service is very very poor
Reviewer
Gw thomson
Location
Glasgow
Date
21/05/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have been with talk talk 3years now.
First year we'll put it down to experience. contract renewed last year, and and I can honestly say I have personally found the service has vastly improved.
I have ultra fast broadband,home telephone, and TV package and, 2 mobile phone contracts.
My broadband is now excellent average speed never falls never stops. The TV package never faults. Telephone line no problems to report.
Mobile contracts, and no issues whatsoever.
When I phone customer service anytime I find if I have a issue it gets sorted there and then. The staff are friendly, and a few times I have to ask them to repeat themselves so I can understand but on the other hand with my strong glasgow accent I have to talk slower so that part works both ways.
The service has improved greatly over the last year, and thankfully not had an issue that has not been resolved, but It honestly turns out it something I done not right.
All in all its great value for your money and I'm glad I took out another 18 month contract which surprisingly I'm now paying almost half of what I was paying before.
Yes I would recommend highly now in 2017.
Excellant talk talk and thank you.
Reviewer
Jason
Location
Lancaster
Date
20/05/2017
Comments:
Absolute garbage speed, service and value, steer clear of talk talk they are a nightmare.
Reviewer
Phillip
Location
Afghanistan
Date
20/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet ever. If you are deciding to go with talk talk you should think twice.every time I'm in a game of FIFA/2k/ cod...it buffers so bad that it even kicks me of the server sometimes. I was an idiot when deciding what broadband to get and didn't look at the reviews.had I Known that it has a 2.6 rating I would have never had gone with it
Reviewer
jean
Location
Harrogate
Date
20/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Moved into my new house and took out broadband.BIG MISTAKE!!!not working for 3 weeks had the usual mechanics out etc etc could not fix it!! without a reliable service for 3 weeks.Tried and tried to cancel this so called service via the phone they won't let you!!!!I was on the phone for hours being put from one person to the other in the end they wear you down!!Now they want £100's for non cancellation fees..It's a joke !!
Reviewer
Bogdan
Location
Swindon
Date
20/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This network is a nightmare. From day one until last day. Started with 17Mbs. It was a disaster. Speed wasn't higher than 2Mbs. I had one month when the network worked for 2 days in 1 month. Called them several times explaining that they promised something else when we made the contract. After 10 calls and complaints I was called by first English lady. She offered fibre broadband. I said yes as I needed Internet. The network worked well for about 1 week. I called them again, they made me change some settings in the router and it worked - for another month. Called them several times and they made me take the lid off the socket wall and connect the router straight to wall to run some tests. They never called me back to say what happened with those tests. I called them back and they said I should assemble the lid back. Another month, another issue. They increased prices. That was the time to get rid of them. I called and said I don't agree with the price increase and I want to finish the contract. After moving me from one department to another without my consent I managed to make the contract end. In a few days I spoke to the second English lady. She promised a new router, better connection, better price etc. I continued the contract - big mistake, huge. I have never received the new router, when I called them to ask about it they said I already have their best router so there is nothing they can send. I managed to arrive to end of contract. I am so happy to finish it that I could get myself drunk. Unfortunately I am on antibiotics... Some examples of issues: network was dropping 3-4 times daily, the customer service don't understand any issue and they are useless, broadband that should be 17 Mbps is actually 2Mbps, fibre broadband that should be 36 Mbps is actually 3-4 Mbps, fixed contact price as they offer now is a thing that doesn't allow you to use your rights to finish a contract if they increase costs.
Reviewer
Emily Woodings
Location
Derbyshire
Date
19/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company, tried to get my internet set up for my new flat. So got an engineer to come over within a week and was told something on my end problem (which is now resolved), got a call to say I need to rebook an engineer, to which I told them that I couldn't until the issue had been fixed, they told me had to otherwise it's cancelled. So did this received the same call 4 more times, then one said they'd be cancelling my account, to which I called and attempted to stop, which they didn't stop so 2 days before my go live date my account is cancelled. Worst customer service don't care about your needs only want the money! Couldn't even get to the broadband to even use it!!
Reviewer
Bry2000
Location
Gateshead
Date
19/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A terrible company to deal with. Moved into a new property and went with talk talk, took over a month to get an installation it went two weeks over switch on date. Once installed have had slow speeds, conection just dropping out, have complained various times and keep getting fobbed off. The use call centres in India and they have no idea what they are talking about and it takes ages to get a complaint resolved.
Poor Customer Service
They dont call you back
They promise stuff and then dont keep the promise
Offer credits and then dont give you them
Broadband is of poor quality, drops out etc.
My complaint has been on going for 4 months.
Reviewer
Katy
Location
Birmingham
Date
18/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful. Awful, awful customer service, the worst I have ever experienced. Moved house, unfortunately no good fibre optic providers in my area so went with TalkTalk, but started off bad with the internet not being provided on date they said it would be. Then followed 8 weeks of no proper internet, kept dropping out and phone line crackled all the time so couldn't make or receive calls. Explained this to them over and over again, and each time I called I was told that they had no record of previous calls or complaints and each time they conducted a 'test' on my line and told me they couldn't find fault, in the end after approx. seven calls they sent a BT Engineer out who found a problem in the road outside, talk talk did not contact me at all to keep me updated on BT's progress and I learnt more from my chat with the engineer than every call with TalkTalk who also threatened to charge me for a BT callout cost. Finally spoke to someone a bit more helpful who said that they would refund my bills to date and not charge me for this month as they could see that I hadn't had proper internet and no phone for past three months, well no surprises that I was charged this month and received no discount/refund on previous bills, TalkTalk customer service is just awful, their agents don't want to understand anything you're saying or apologise and with no UK call centres things are lost in translation, staff are arrogant and rude and talk over you. There should be a UK based escalation team who can deal properly with the more complex issues. Clearly TalkTalk don't care about retaining customers, as soon as I can I am leaving this contract.
Reviewer
sandra
Location
Essex
Date
18/05/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had a problem using only 2 items I've laptop and now tv all I get is buffering and a its very slow to open games so can only use 1 device st a time. Phoned up to ask how much to cancel the contract I was told amount the man I spoke to was not really interested he told me how much but didn't even ask why I wanted to cancel the contract so I ask him about the buffering he said he could increase my mgbts for £50.00 but he would do it for £25.00. Basically he was not interested in my call at all should have spoke to a brick wall would have got a better response
Reviewer
Sandra Staley
Location
Chesterfield
Date
18/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish. Don't go anywhere near. Took a month to get a router even though they told us three times it had been posted and it hadn't. Customer service extremely bad. Speed very slow. Throws me off quite regularly. They have told me it's because the waves can't get through the brickwork of my bungalow. Connection drops regularly a couple of times a week at the same time causing the internet to cut out and any tv programmes I am streaming in at the time freeze. They tell me it's because of the weather. I have never heard such rubbish. As a new customer of three months I would expect them to try to resolve things far better.
Reviewer
Z
Location
Sutton
Date
18/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had a horrible experience with talk talk!! I was supposed to "go-live" on 16/5 and booked the day off work as an engineer would be coming around. On 14/5, they notified me that I don't need an engineer visit afterall (so I booked my day off for no reason). On 16/5, that my broadboand should start working, I received a call from talk talk saying I did need an appointment after all. So I booked one for 18/5. I wasn't able to take the day off at work, so I called them back and rescheduled for 19/5, that I managed to get off. However, even though the advisor confirmed my appt, I didn't receive a confirmation by email or text. I decided to call them back to double-check. Apparently the previous advisor hadn't actually put the appt on the system and it showed that my appt was still on 18/5. The next advisor assured me that he cancelled the 18/5 appt but that 19/5 was now fully booked. I was really annoyed and upset as I was counting a lot on having broadband by then. And guess what happened next! An engineer called me saying his outside the property on 18/5, even though I cancelled my appt twice!!!! On top of this, they said there was going to be a charge cause I wasn't there!! What an absolute circus of a company!!! Next thing I did was call them and ask to speak to the manager to resolve the issue. To my disappointment, he was insisting he could not get my Friday appt back and that if I cancelled my contract (which hasn't even started btw), I would be charged!!!!!!!!!! This is the WORST customer service experience I've ever had and seems that talktalk is a JOKE. By the end of my last attempt to resolve this I was actually in tears. This manager should be ashamed of himself. That's all I have to say.
Reviewer
Sreejith
Location
Kettering
Date
18/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst one , cant recommend even to enemies also.. no soeed for broadband and always have disturbances in the line
Reviewer
Claire
Location
Gateshead
Date
18/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service. Phoned, spoke on live chat, emailed and messaged on forum. Over 8 weeks bs so they breached contract. The nonsense has started again so will be going elsewhere
Reviewer
Jacquie
Location
Scotland
Date
17/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Please stay away! I have had direct debit dates changed by talktalk without notice, and then a failed payment charge applied! Trying to get to speak to anyone within Customer Services who is actually helpful is a complete joke.
Reviewer
Sinead
Location
Dungannon
Date
17/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I moved into my own house with my fiance, we went with Talk Talk because they had some kind of deal on or whatever.
The deal only lasted for about 3 months then the bill skyrocketed. I figured it wasnt worth calling them, and just continued with the service.
Time came (2 years later) to move back home for a few months to save money in order to immigrate to Canda. My partner moved in with his grandmother who had no internet, so he just transferred it to her house. No problems so far, just costly, and not overly good speed.
Two months or so before moving to Canada, I contacted Talk Talk to inform them that I was cancelling and explained why. She said it will bill me for one more month, and there would be a cancellation fee. I then explained that the one more month thing is fine, but as we werent under contract (after the 2 years we did month by month to avoid cancellation fee. after about an hour of discussion with her, she finally agreed that im under no obligation to pay cancellation fee.
A month went by and our internet was cut off at the grans house. Perfect! We took out the box and disconnected the wires etc. I then see that I got charged for another month.
To be honest, I had a lot bigger things to worry about (immigrating!), and decided she must have meant two months or something.
We moved to Canada as planned, and few months later got a call from his grandmother that she is getting debt letters from Talk Talk!!!!! She was recently after some heart surgery following a heart attack and wasnt fit to receive such letters.
I contacted them and...well long story short, I cancelled over the phone and online chat a total of about 5 or 6 times. Id get billed every month and his grandmother started getting calls from debt collectors. Every time I called, they refused to talk to me until I paid something towards the bill.
When I got through to them, they apologized, said all they can do is cancel it now and thatll be it. Nope. so several times I cancelled, and each time I got billed again I called them and each said they had no record of me cancelling.
Guys, I was trying to set myself up in a new country, Id done everything as I was supposed to in order to cancel. And yet there I was trying to find the area codes to call them and call his granny and try to email/online chat and TRY to cancel it for the last time.
After months it finally stopped. I dont think ive ever cried from stress so much before in my entire life. I was home sick and quite low on money, getting angry calls left right and centre and nobody would help me.
It was an extremely low time in my life, and I hope others are made aware.
On a side note, my sister had a less extreme version of this happen to her too. i.e the 'we have no record of you cancelling' and the cost skyrocketing without her agreeing to it/knowing it would be going up.
Utter disgrace. Im actually getting a lump in my throat just talking about it, it was so infuriating and stressful, I cant even express how hard they made things.
To top things off, many of the people i spoke to were really quite cold and just talked over me.
Reviewer
Khaled
Location
Newcastle
Date
16/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst customer service ever !. I was with them for couple of years , and then I wanted to move to a new house . They promised to provide me with line and broadband in 10 days , so I agreed to that . 5 days later receive ed a message saying the line will be activated in 16 days . I complained but then I thought sticking with them will stop me going through the same process from the scratch with another provider ( I regret that decision ) . 16 days later nothing happened and when I called them they said there is a fault and an engineer needs to go out to sort it after 8 days . At that point I had it and I wanted cancellation. First they asked for me to pay the whole amount of contract money (12 months) , but I stuck to my guns and they conceded to cancellation . I signed up with a new provider but they could do nothing as talktalk activated the line eventhough I asked them not to . I have been trying to get them to cancel the order and deactivate the line for a month now and nothing happened ..... every time I call them I have to tell them my story from the scratch , then they will ask me to pay the whole contract again and when I say this has been discussed before and I was told I don't have to pay they say we need to escalate it !. They put me on hold for a loonnnngggg time then they put me through with someone else whom I need to explain the story again from the scratch . He will then say we will need to make a review and we will come back to you . And of course they never call and when I call them again I go through exactly the same sequence as above. I still haven't got anywhere 2 months after my first order . Please guys avoiiiiiiiiiid talktalk , it is the worst customer service ever by faaaaaaaaaar
Reviewer
Scott
Location
Scone
Date
16/05/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Recently moved to a new property and had to get an engineer sent out and surprisingly my Internet was not working and the first thing talktalk do is try to charge me for a new router etc. Even when the engineer was standing beside me saying they are fine however biggest shock was that the engineer admitted that he felt services were so poor he uses virgin media now what does thst say when your own staff won't use u
Reviewer
Mark Huband
Location
Deal kent
Date
16/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk has to be the worst internet provider. Never getting the speeds promised unreliable equipment supplied and customer service experience that is so poor that eating dog excrement would be a better experience. Sorry for the bluntness but it is how I feel. So glad to be swapping to someone else
Reviewer
Katt Toner
Location
Glasgow
Date
15/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely ridiculous! I'm currently paying almost £30 pm for what's supposedly suppose to be up to 17mbps internet when i'm only getting 4mbps. Have phoned customer services countless times and I always end up speaking with someone with a foreign accent that I cannot understand and will not listen to a word I say or answer my questions! Do NOT go with this company, i'm switching to a different company, i'm 100% finished with talktalk! Money grabbers!!
Reviewer
Louise
Location
Northallerton
Date
15/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service I have ever received.
Reviewer
Stephen Bromage
Location
Bedworth
Date
14/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I was without any internet at all for the first two weeks after my start date. When they finally got me connected I quickly realised I'd made a mistake switching to talktalk. Very poor reliability, internet frequently just switches off, often several times a day. Viewing movies or catch up tv becomes very frustrating when you lose the internet for up to an hour each time. I can't wait for my contract to end so I can go back to Virgin Media. Talk talk may be cheap but you get rubbish sevice in return. I wouldn't recommend using them, pay a little more for a decent ISP.
Reviewer
Nini
Location
Date
13/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please do not use talk talk as they are so bad. They increased the monthly charge to promise us a faster speed but it is pretty slow and it keeps dropping. When you called the customer service they are not able to sort that out. We are really fed up.
Reviewer
John
Location
London
Date
13/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
One of the worst broadbands , would work for the first few weeks then goes all bad. Please do not buy , I am warning you . You wil regret your choice.
Reviewer
francesca
Location
stoke on trent
Date
13/05/2017
Comments:
this is by far the worst broadband company you will ever pay for. do not buy into it. its rarely even connected and as a year 11 student who needs to revise i cannot because the broadband is so inexplicably terrible i cannot even reach google to access things such as past papers, mark schemes etc... talktalk you suck, if i get bad grades i hope you know you contributed
Reviewer
Clarissa
Location
London
Date
12/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Joined this joke of a company and they couldn't even connect my internet a week after it was meant to go live! In the time of trying to solve the broadband issue over the phone the lady told me to un screw a plug socket myself dangerous beyond words as I'm not an electition. Then said I need to pay a further £40 for an engineer to come and solve it! I cancled my account and they have seized my telephone line and I can't go with any other broadband company untill they remove that and when I call to ask them to do so I get put on hold for 2/3 hrs at a time!!! ABSOLUTE JOKE!!!
Reviewer
Tomas
Location
Birmingham
Date
12/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The slowest and lowest quality broadband provider. They should consider of shutting down or sorting it out. I use my mobile to hotspot my laptop and it works 100 times better. It's a joke, not a broadband
Reviewer
James
Location
UK
Date
11/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
awful customer service
Reviewer
James
Location
Harrogate
Date
10/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful awful awful - can't wait to go back to EE. Constantly having connection problems. Eventually managed to get them to send an engineer round however we were only given an approximate time. We weren't able to let him in the house immediately when he came round. He subsequently left and we were charged £30. Still no resolution despite hours of calls to talk talk!!! Lots of other costs seem to keep being snuck into bill. Never use broadband from this company!!!
Reviewer
Chris
Location
Surbiton
Date
10/05/2017
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I was with TalkTalk for more than 3 years. They were fine. I had heard that their customer service wasn't very good, but I never needed to contact them in the first place until I left, and even then they were generally helpful. There was a bit of a mix-up with my change to a new provider but this was quickly dealt with. Internet speeds didn't set the world on fire but were fine for the price, and overall TalkTalk provided a reliable service.
Reviewer
Alan Mitcham
Location
Cambridgeshire
Date
10/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I left Talk Talk because their customer service is just terrible. My home phone stopped working because the line to my house was laying in the road. No help whatsoever. Having explained this nothing was done so I left and went to BT. Just completely hopeless.
Reviewer
Largeholt
Location
Watford
Date
10/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Moved to talk talk from sky. Worse mistake I ever made constant line drops every bit of hardware connected to it could not stream etc. Fell outside 20 day cooling off period. Customer service advised could leave due to issues. Then got a bill for early breakage. Said need to give us 28 days to remedy said would start from when first lodged complaint so only 11 days left. Contacted sky to arrange for change over then got bill from talk talk for 357 due to early breakage. Then called talk talk and they then said 28 days was from yesterday when they escalated the complaint. Advised sales of good and consumer act and drafted letter to ombudsman. In the end they waived the 357 and I paid the remainder until sky returned. Will never use anyone other than sky and BT.
Reviewer
Annalise
Location
Glasgow
Date
10/05/2017
Comments:
Shocking customer service worst broadband service. Can't speak to anyone as they talk over you and refuse to answer questions.
Reviewer
Kim
Location
Yorkshire
Date
10/05/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cripplingly slow internet, after I switched to a new provider my internet speed doubled. Very cheap, but they repeatedly hiked my bills, after the first year I was paying triple the advertised price when I signed up!
Reviewer
john
Location
scotland
Date
09/05/2017
Comments:
It is so bad in every way that it is criminal. I feel like reporting therm to police.
Reviewer
Abdi ahmed
Location
Sheffield
Date
09/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AT ALL COST!!! Fraudulent company!! THEY MISS-SELL! They send out incorrect, longer and more expensive written contractual agreements to what's actually agreed on the phone. CUSTOMER SERVICE IS SHOCKING! 2hours of my life I will never get back.
Reviewer
Nicholas Corkhill
Location
Bedford
Date
09/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband provider ever. 1 star is far too good for this company. DO not use Talk Talk. Terrible! Eventually managed to convince them to terminate my contract and refund me some money. And even then they continued charging me. Staff don't speak English. Just awful. 100% avoid.
Reviewer
Jason
Location
Derby
Date
08/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. Overcharge customers. Lie to customers and do not resolve problems. Even charge to leave when out of contract. Now i have left talktalk I am very happy! Even the ceo does not respond to years of complaints. Dont touch talktalk. They just take your money and laugh at you
Reviewer
Larry
Location
Worcester
Date
08/05/2017
Comments:
ZERO rating. Apple, Talktalk,Google together with Youtube are a bunch of crooks and not fit for purpose.
Reviewer
Haider
Location
Wednesbury
Date
07/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I feel very sad to give 1 star, if there is less then talktalk deserve it, I had fiber, yes talktalk said fiber is the best but that's totally wrong, the same bad and slow download, minimum I should reboot the router 5 time each day and at 12-4-8-12 always internet stoped for short time, offcours when you call the customer service and if you had luck to find sombody to talk with, the answer is (the mistake not from us) so stupid answers becouse I similar talktalk with someone live in the same apartments and he had no problems, the only solution is to wait till the contact finish and no way to return to this company, very very very bad
Reviewer
Stuart
Location
Milton Keynes
Date
07/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These muppets are just awful with their service. Broadband speed 'will gradually get better, but it might take 10 days'. What absolute nonsense!! We have the 'fast' broadband plan for up to 17mb/s, but my poor mother gets 1.3mb/s down and 0.49mb/s up ... according to TalkTalk's own broadband test offering. They should be ashamed of themselves for lame support and reluctance to do anything about it.
Tomorrow I will be calling in on her behalf and giving a piece of my mind!
Reviewer
John
Location
Manchester
Date
07/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking wifi!one of the worst pieces of rubbish I have ever used.i can tell you from experience that Tesco was better than this when it was around. I have problems with connection speed and when I ring up the customer service. I recommend virgin media because it has better deals/offers.
Reviewer
talktalk is rubbish!
Location
Date
07/05/2017
Comments:
TalkTalk is extremely bad! I would never recommend TalkTalk as their internet is very slow and they have poor customer service!
Reviewer
Chris
Location
Birmingham
Date
06/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just a shambles of a company. avoid at all costs.
Reviewer
Fiona
Location
Surrey
Date
06/05/2017
Comments:
We joined Talk Talk a year ago, for the last 6 months we have had broadband speed below 1mb and quite often only in to the kb. We have spent hours on the phone to them and get no where each time. They never send an engineer, they make us go through the same rigmarole each time. It is painful! The people are generally polite enough but they haven't been given the authority to actually help. You are wasting your breath.
Reviewer
Raymond
Location
London
Date
05/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up for Fibre broadband which apparently delivers up to 38Mb. I'm getting 1Mb. Absolute disgraceful. After complaining to Talk Talk, an engineer tried to fix the issue. Now I have no internet. Talk Talk promised to provide update but none was given. I called customer services and literally wasted hours, only to be told to wait a further 24 hours. So I waited and still no internet. Wastes more time talking to Talk Talk customer services who had no clue what was going on. Now told to wait another five days. Meanwhile I continue paying Fibre price for absolutely nothing.
Talktalk charges less than other companies. But trust me, you get even less than what you pay for!
Reviewer
Alison
Location
Dunstable
Date
05/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There are no words to decribe how utterly bad talk talk is. wish i never bothered with them. The worst internet and customer service i have ever come across in my life if you value your sanity......AVOID at all costs!!!!!
Reviewer
Ron
Location
Cambridge
Date
05/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speed has fallen from about 5 to 1.2 mbs over the last couple of weeks. Been with them for years but they just get worse. Have now jumped ship and waiting connection to another IP.
Reviewer
Deb
Location
North West
Date
04/05/2017
Comments:
Absolute rubbish.
Rubbish broadband
Rubbish customer services
Rubbish mobile
In all an absolute rubbish company to deal with. Daylight robbery
Reviewer
Andy MacPherson
Location
Ellon Aberdeenshire
Date
04/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
5.00 stars
Comments:
I recently changed to fast fibre with talktalk and was assured that my speed would be much faster, Previous speed on standard broadband was always in the region of 6.9. Since the changeover all I can get is 9.1. Talktalk says that this well within their stated minimum which is 7.6. When I check around BT is showing 38 and SKY 50. I personally think that this speed is not acceptable. The problem is purely with the rubbish router they send out. It is a Huwaei 633, There are more complaints from customers about this rubbish than anything else and they still supply it. I have asked repeatedly for a change but am informed that it could be the same make that could be supplied. After multiple phone calls and also using the chatline I am no further forward. My advice to anyone contemplating changing to Talktalk,do not. Cheap they may be but reliable, definitely not. I am tied in to a two year contract after taking fast fibre and am about round the bend with their attitude. I have written a strong letter of complaint to the CEO of the company but am not holding my breath waiting for a reply.If I could afford the penalties I would cancel immediately.
Reviewer
P Raspe
Location
Cambridge
Date
04/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There is a known problem with degradation of the TalkTalk router but the company continually denies that it exists. We were having to reset the router up to 10 times per day by the time that we changed the service provider and the speeds were snail like. It was impossible to do anything but they consistently refused to replace the router and denied all knowledge of the problem. I must have made over a dozen calls and managed to get transferred to someone in the UK eventually on most of them (all calls are routed through a call centre in India) but not once did I receive a satisfactory response. Cut you losses now and change provider as it will take a month to change over anyway if you are lucky.
Reviewer
joe
Location
hastings
Date
03/05/2017
Ratings
Satisfaction
1.00 stars
Reliability
1.00 stars
Comments:
It was so bad you couldn't even watch a 10 minute video on you tube without it disconnecting a dozen times in less than 3 min, this company should be shut down for being so awful,you would probably get faster speeds if you hooked a hamster in a wheel to the router. So glad the Mrs decided to change. To anyone reading this DONT bother with them.
Reviewer
Daniel
Location
Nottinghamshire
Date
03/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful never get it waste of money stop buying this poor product me and my family bought the newest broadband and tv network and both work so bad we wish we never wasted our money.stop buying this product
Reviewer
John
Location
Wigan
Date
03/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Omg what have I done.. I must have been mad going to these useless people. Biggest mistake I have ever made. Wish I had read the reviews first. Now I am stuck in a contract.. customer service is poor, attitude on the phone from customer service is a disgrace and annoying because they don't care.. I was sold a package and being charge more than they agreed .. the broadband keeps going off. The SHORTEST spell on the phone I have had has been 34 minutes to confirm my email address. Never got a mobile SIM card I was promised and now I have 2 direct debits set up by them.further more why can no one do anything about this complete rip off. DONT switch to these....
Reviewer
Ann
Location
lancs
Date
03/05/2017
Ratings
Satisfaction
5.00 stars
Comments:
speaking with Barbara to day was good she sorted me out and was very clear to all the questions i need to know i was sorry i lost her feed back as i have another appoinment
Reviewer
Karol
Location
Dundee, UK
Date
02/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My home country is meant to be the buffer zone of Europe, but when my mom got TalkTalk, I wish I went back to Poland cause the internet there seems like the Flash is running it comparing to TalkTalk
Reviewer
Jennifer
Location
LONDON
Date
02/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish had broadband for 5 years and always poor connection I got so fed up I gave up and hot fibre optic but even that is not working.then I asked for compensation and they said I can only get for the times i have complained..gee lung robbed.
Reviewer
Jennifer
Location
LONDON
Date
02/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish had broadband for 5 years and always poor connection I got so fed up I gave up and hot fibre optic but even that is not working.then I asked for compensation and they said I can only get for the times i have complained..gee lung robbed.
Reviewer
Paul
Location
London
Date
02/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband service of all. Connectivity issue, regular disconnection, slow broadband speed, bad customer service, useless technical service...
I was stuck 18 months and I would stay with them even for free.
Reviewer
Gary Watson
Location
Alfreton
Date
02/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not attempt to use this absolute useless company. Over 1 month waiting for them to install it and when the installation day came they did not turn up and rearranged for two weeks later. Today is the second installation day and low and behold they did not turn up again. 10 times and 3 jours on the phone today trying to get this sorted and there response is they will rearrange and have someone call back in 24 hours. 2 days from work and still no internet.
Reviewer
very frustrated customer
Location
Sheffield
Date
02/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company, awful service, awful experience trying to cancel the service when we moved.
Reviewer
Paul
Location
Halifax
Date
01/05/2017
Comments:
Worse broadband provider out there problem never gets resolved no matter how many time you call about it . Costumer services have about as much skills as a 2 year old . Then again that's a insult too a 2 year old they would offer better broadband
Reviewer
David
Location
Hereford
Date
01/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So we're do I start got talk talk with a friend in her name. Had it about 7 month and had very bad service. . Have been calling so many times without getting any were. They have told me they know I have a flat . Also told me that they did not do the test right . They have been taken my money every month for it but admitted on so many calls that they have not been giving us the service. Have told us they will waver the cost to leave them . And asked them for this in an email and was told I would get it within 24 hours . Did I get it no I didn't. Called them to see why not and got told some one would call me the next day but got no call. I asked for 50% of what has been paid over the 7 months but they would only give 50 pounds back. So stay clear as they rip you off by taking your money .lie to you all the time . Even a manager from the CEO office got funny when I challenged him as he sent out some on to look at it who then broke the internet box. Then when I asked for some one to visit again to sort it he got funny telling me I should not have it for free. So to put it blunt. They take your money don't give you the broadband you pay for take all your money and then don't fix the problem . They even tried to get my friend to open the bet box in the house . So if she damaged it they could get more money from her. So stay clear they just rob you of your money and don't give you good customer service. There a robing company
Reviewer
Ben
Location
Castle Gresley
Date
01/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
USELESS BUNCH OF CLOWNS, AVOID AT ALL COSTS!
I've been promised a speed they cannot deliver, but it just keeps going round in circles. Every time I speak to customer services it just becomes a frustrating conversation that goes no where as every operator I've spoken to does not speak English as their first language and refuse to put you through to a UK operator. I'm sure Talktalk have done this on purpose to frustrate you into giving up. They say they have booked engineers to visit and sort the problem who don't then turn up. Every time I wait in for an engineer its half a days money I'm losing but they wont refund that! I tried to cancel but they said I have to give them 28 days to resolve the problem or they'll charge me. Just a horrible frustrating company to deal with, I have no idea how they are staying in business. PLEASE AVOID
Reviewer
Mark
Location
Chesterfield
Date
01/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with talk talk for 3 years how I have lasted this long I don't no because as soon as u get a problem they are not willing to help I've had no internet for a month they said they could not find a problem but told me they would send a engineer out on the 24th of April between 9 and 12 at 12:10 we rang them to see we're they are we then got told that no one was coming so i had a day off work for nothing i am begging u please do not go with talk talk I was on the phone trying to cancel for 2 hours they talked me into arranging another engineer who came on Saturday he then told me after being here an hour that the problem was at the exchange and he could not fix it I have now managed to cancel my contract for free but in total it took me 10 hours to of being on the phone to sort this out it's the worst internet provider I have ever had so please do not use them they are the worst
Reviewer
Roy Randall
Location
Worcestershire
Date
30/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Rubbish Customer services, sent me another box even though being a customer I had one, charged £25 for their error, sent Two bags to send it back which are too small, tried to get me to pack it and pay for postage.
A so called Manager rang me with a lot of Rubbish and did not resolve anything.
Go elsewhere
Reviewer
James
Location
Liverpool
Date
30/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Their broadband is shocking tbh, only thing worse is their customer service. But for all you who are saying that your having problems but are in contract there is away out. If you have contacted and informed them of your problem (continually loss of connection ect) then they have 28days 2 fix it and if not then your free to leave without paying the contract termination fee.
Reviewer
Anthony Auty
Location
Wakefield
Date
30/04/2017
Comments:
Avoid this company like the plague totally useless I signed up and got no service what so ever for a month but they still took money from my account for a service I couldn't use customer services team don't speak or understand English 3 phone calls lasting over an hour engineer visits and still nothing now they want me to pay a cancellation fee even though I cancelled within the 30 day period this company needs closing down permanently
Reviewer
James
Location
Ayr
Date
30/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Never use talk talk find another provider. The worst customer service i have ever experienced. A long term customer, it took over two weeks to fix a fault they created (they connected
our line to some one else). Customer service is useless designed to get you off the phone, they lie, when you ask to be put through to a manager (you speak to a different rep each time with an atrocious grasp of English), Answer 1 I will put you through 20 min later you are still hanging on, Answer 2 we will call you back within 48 hours!! no call back. Answer 3 we do not have a manager. Each time you tell them it has not been fixed they move you to the back of the queue adding another 48 hours. Reading out the text you have just received is pointless and irritating. My wife ID the fault fixed within another 48 hours. When you need them they are completely useless. Find another provider.
Reviewer
Neil
Location
Burton upon Trent
Date
30/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I moved into a apartment in burton two weeks ago, I'm with sky so arranged sky to take over the broadband and phone line! Only to find out that talk talk have but a ban on my line n broadband because the previous tenant services are still running n he ain't told them he hasn't left the property!!!! They want me to clear his bill so the ban can be lifted!!!! What a bunch of idiots, the Customer service is appalling they can't understand what I'm saying!!!!
Reviewer
Laurette
Location
Leverington
Date
30/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusted with talktalk..
If I could give a -20 I would times it by 5... I used talktalk with my previoise address , never had issues, I then moved ...first 2months, great, , I have now been with them over a year and I can honestly say I am very annoyed , made numerous calls complaining my internet is cutting out, got video evidence to send, are they bothered..no!!! As long as they have you in there contract!!!!! Will never again recommend talktalk , or use them !!!
Reviewer
Sophie
Location
Norwich
Date
29/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very very poor customer service been with talk talk since March had nothing but problems with my tv box not impressed wouldn't recommend talk talk to anyone and my problem still hasn't been resolved.
Reviewer
Joseph
Location
Margate
Date
28/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
VERY VERY VERY BAD INTERNET!!!
CANT WATCH YOUTUBE,
GET DISCONNECTED FROM CONSOLE GAMES,
NO INTERNET ON MY LAPTOP,
BUFFERING EVERYTIME ON YOUTUBE!!!
DONT GET TALK TALK IT IS THE WORST.
Please recommend me a company with fast cheap wifi!
Thanks.
Reviewer
Rufaro mukumba
Location
Kingstanding
Date
28/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst broadband in England l wouldn't recommend anyone to use this broadband l am very disappointed in this service this is the worst l repeat from the customer service to those representatives who sign people in the streets those people costed me a lot . The customer services are not even helpful
Reviewer
Jason
Location
Accrington
Date
27/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AT ALL COST. I had really slow internet with TalkTalk, so decided to pay extra for fibre. When you upgrade anything with this company, they tie you in for 18 months. Upgrading to fibre has done nothing for my internet speed. Speed tests show 30mbps, but pages still take ages to load and internet cuts off completely many times per day. Customer service is rubbish, even advising me to get a screwdriver and strip down my main telephone socket. I can't wait for this contract to end so I can leave. I feel like I have been robbed by TalkTalk. They really don't care about their shoddy service, just want your money.
Reviewer
Daniel Kelly
Location
Kettering
Date
27/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's like not having any internet, there is never any connection and when there it it cuts off regularly. Am unable to carry out the simplest task, worst internet provider ever. Do not make this mistake!!!
Reviewer
kevin
Location
Wolverhampton
Date
27/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking do not use this company they keep calling me at 215 in morning saying can we help you etc don't use this company broadband is so slow
Reviewer
steve
Location
oldham
Date
26/04/2017
Comments:
talk talk last reading 0.28mb. its a joke
Reviewer
kevin
Location
Wolverhampton
Date
26/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking do not use this company they keep calling me at 215 in morning saying can we help you etc don't use this company broadband is so slow
Reviewer
Rhona
Location
Scottish Borders
Date
26/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a lot of rubbish. I have never heard such a pathetic attempt from customer services. One of the so called managers called me today regarding my bill. And because of personal & medical circumstances they want me to provide a doctor's letter of proof of my condition so that they can supposable help me with my bill. So just a little warning to all out there next time you need a sick note please ask your doctor for one to send to this pathetic braodband provider. I am so upset,angry and disappointed with this out come. They also cut off my broadband expect me to pay the remaining balance plus they have added another £150 on top of it due some legal stuff.
Reviewer
Ella
Location
Bath
Date
26/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
APPALLING. This word sums Talk Talk up perfectly. Appalling customer services unless you enjoying wasting 2 hours of your life trying to speak to someone who actually understands what you're trying to achieve by your phonecall. AVOID AT ALL COSTS - WASTE OF MONEY.
Reviewer
Will
Location
Date
25/04/2017
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Comments:
This isn't a very good network, can't play Roblox on my iPad, so I recommend switching to Virgin Media, and it disconnects and it's slow
Reviewer
alex
Location
winchester
Date
25/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband company in the world
Im sure there are middle eastern companies in war zones with better customer service
What an embarrassment, idiots in customer service, you're on hold for hours, always cuts out and goes down, It wouldn't surprise me if there was actual monkeys running this company.
AVOID AT ALL COSTS
Reviewer
Cheryl cross
Location
Widnes
Date
25/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is shocking customer service i got my broadband fitted on 6th march 2017 and since then its disconnects itself every few minutes so we have to reboot everything they provided me with a router than can not handle fibre broadband and fail to send me the right router. Talk talk also tried to take an extra months payment before i even had talk talk installed
Reviewer
EmmaJ
Location
London
Date
25/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give 0 stars I would. I have nothing positive to say about my experience with TalkTalk. I'm trying to get an extension socket reconnected. In the last month and a half they have sent their own engineer, a BT engineer to fix my broadband and main phone line, which I have never reported a problem with. Lots of unkept promises. After all this time of appalling customer service, lots of unkept promises and wasted time, I have decided that the only option is to leave. Please trust me, your best bet is to stay away.
Reviewer
Victoria
Location
Wolverhampton
Date
24/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever stay well away. Tried to get out of this a couple of weeks after signed up and they said I would have to pay hundreds of pounds to get out of it. I'm an oap and terminaly ill. I also live alone. They installed the phone line in the hall way and told me I would have to drill through the hall wall into the living room in order to connect to the modem in the front I told him I can't do that and I live alone he shrugged his shoulders ans left. I phoned several times to get someone to help and install this but after I got so far into the conversation they kept putting the phone down on me, eventually they said they'd send somebody to install it on a set date and time. They dident turn up. My chair is opersite the window so I can see everybody that come up the path, they said he had been and I Wasent in. I told them I'm always in I can't go out I'm terminal. Then they sent me a bill for first months payment plus missed call out, still no internet working. My daughter phoned them reiterating all I'd said to them they agreed to forfeit the first months payment plus the missed call out and gave me another month free. I think the staff are ignorant and very condescending I can't wait for the two years to be up so I can hey off them they are a disgusting company and somebody should close them down. So DO NOT ENTERTAIN THIS COMPANY. please listen to me I wouldn't wish all the stress I received on anybody, also the signal is more down than up. Terrible company.
Reviewer
steve beswick
Location
STOCKPORT
Date
24/04/2017
Ratings
Satisfaction
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Security !! is my problem. In order to have a TalkTalk account I needed a "my account". The system at TT required me to do the normal password ID check. It would not work, after speaking to 12 people in the Philippines and spending a total of 3hr 28m on the phone, over 13 days. I was asked to clear cookies, history, different search engines, fix my windows 10, clear cache. stand on head, move my computer upstairs, I nearly gave up ! Then on the last call the my account was made to work, by giving the girl in the Philippines my choice of password, she keyed it in, at her end, I then received an email saying "congratulations you have changed your password". I then entered my em and password and I was into the system "my account" and it worked. THE Philippines HAS MY PASSWORD !!! I could nut create it. THIS WAS THE ONLY PLACE TO REPORT IT. I COULD NOT ACCESS ANYONE IN THE UK TO TELL. NO POINT OF TELLING THE PHILIPPINES ABOUT THIS ISSUE.
Reviewer
RJWG
Location
North Dorset
Date
24/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Have been with TalkTalk (and its predecessors) for about 18 years. The best thing I can say about it is "it works" although it is painfully slow (2.0 Mb download). We are at the end of a string of Edwardian copper telephone lines strung along wooden poles - the surrounding (rural) area has had access to fibre broadband for some time. It would be pointless changing providers as the infrastructure precludes any improvement. TalkTalk have recently improved the stability of the connection but at the expense of a reduction in speed. "Better the Devil you know.........!"
Reviewer
Alex
Location
Hove
Date
24/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just set up with TalkTalk, theyre customer communication is shocking. They emailed me saying that I would no longer require an engineer to set up the broadband, then the day after one turns up at my front door! No email to confirm this would happen. I was at work at the time, he called me I believed it to be a scam until I got home n saw he had left a card. I called talktalk n they said they had not sent an engineer and this man was an imposter. Ok, so I thought the internet connection would get better overtime, I called this morning to complain why I was only getting 0.3 Mbps and talktalk then told me they sent an engineer but I wasn't home! Terrible customer service!
Reviewer
Mike Knellz
Location
Billericay
Date
23/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wireless is a waste of money, every single night I cannot even connect to the internet unless I wait about hour, and guess what, I'm writing this review from my 4G as my wi-fi don't work. DO NOT WASTE MONEY
Reviewer
steve carter
Location
aberdare
Date
23/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is a bad broadband supplier my broadband keeps dropping in and out all the time I have had 14 weeks of it and still they can no fix it but have no trouble taking my money each month for a rubbish service nice one talktalk
Reviewer
Mark
Location
Iver
Date
23/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Literally zero stars. Do not waste your life on this company.
Reviewer
Md khan
Location
Harlow
Date
22/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't go for talk talk...
customer services are horrible don't listen.
Waste of time and money.
Reviewer
j smith
Location
cornwall
Date
22/04/2017
Comments:
The worst in Cornwall and always without cover, complain and they made me pay all the contract, the worst never had been treated in such a way, my advice is don't even bother!!!
Reviewer
Dan wadd
Location
Sheffield
Date
22/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Absolutely terrible! As soon as my contract is up then I will be switchingm customers service is probably the worst that there is! No communication skills whatsoever. I've not one in over a year received a letter/email regarding my bill. Nobody ever should choose talk talk
Reviewer
Wayne
Location
Crewe
Date
22/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is by far the worst I have ever experienced.
The actually broadband is unstable, the speed is rubbish. When you try to call them you stay on hold for ages my last logged call time to them was 1 hour 43 mins! Still nothing resolved then they have the cheek to tell me they tried call a old mobile number that's why they could not get hold of me!!! They gave me the landline number so call me on that!!! Excuse excuse. AVOID AVOID
Reviewer
Chris egginton
Location
Chesterfield
Date
22/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish and a waste of money every time we ring up to complain it's just worst than before I hate it can't wait for the contract to be over so close to taking a hammer to the router!!!!
Reviewer
Pauline Gregory
Location
Devon
Date
21/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Easily the worse customer service I have ever experienced. Over an hour on the phone trying to sort out a problem of their making. They are inefficient, ignorant, rude and never contact you as promised. Their departments do not talk to each other and the Englush as some of their employees is so poor they do not understand what you are reporting. Pathetic. Will move as soon as able. Also refusing to pay my bill and have cancelled my DD. I bet they ring me now.
Reviewer
Kira
Location
Bradford
Date
21/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk is literally the worst broadband. The internet continuously goes and yet I am still paying. I called in for them to come and fix it. When someone finally came (a month later whilst I am still paying) I was told they didn't know how to.
They need better customer service and they also need to make it better!
Reviewer
sherjeel
Location
glasgow
Date
21/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
It's awful please don't get talktalk it's a waste of money time and it's not worth it they said to me that the speed would be at least 15 mbps per second but that's rubbish it's 1 mbps
Reviewer
Shahid
Location
Leicester
Date
21/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst ever company. Do not join these People. They will only give you problems. Internet is either too slow than it should be or disconnects all together. You have to wait 10 years for customer service and when they do finally get to you they have no clue what to do. And they are snakes. Im leaving and all of a sudden the last month with them was terrible im glad I'm switching.
Reviewer
Tony
Location
Walsall
Date
21/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Arranged an instalation engineer to call 6 weeks in advance. I am then pestered by texts and emails tellig me that if I was not there to let the engineer in it would entail a £65 charge. The time slot I was given was between 1 and 6pm. At 4.30 pm I am sent a text telling me the engineer will not be calling and to rearrange despiote me taking a day off work to wait in for the idiots. called their customer service and asked then for £65 failed enginer charge in recompense to me and their reaction was " We don't do that sir." I therefore cancelled the contract with Talk Talk even before the system was set up. If they cannot stick to their arrangements at the outset there is no hope for good service thereafter. AVOID.
Reviewer
Puja P
Location
Mortlake London
Date
21/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have used Talk Talk for 4 years, but recently, their service slowed down and i had to call their customer service and i went around the houses with them,
they dont listen, they dont update you and never call or up date you. i managed to get out of my 18 month contract as my problem has been going on for 3 months, i argued to say that after 28 days as a customer i can cancel.
i am moving to Sky and hoping for a better service . do not use Talk Talk if you want stress and rubbish service. they are an awful provider and should be shut down
Reviewer
Norman Brown
Location
Middlesbrough
Date
21/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Talk Talk say there are no hidden charges. Yes there are! If the customer has a problem such as the one I had. Broadband speed dropping to 0.5mbps after an hour. I spent hours on the phone throughout December and January unable to watch films without resarting the router constantly. Eventually they sent a new router which made no difference. Then they sent the Engineer and the terms and conditions spelt out to me that I would have to pay if the fault was down to my equipment or if I missed the appointment. The engineer arrived and changes the master BT socket. Problem solved. Unfortunately it cost me £65.00. I disputed this with Talk Talk who now explain that EVERYTHING on my property is my problem. Ofcom advise that the line into the property and master socket is BTs responsibility providing it is not damaged by the customer. Beware before agreeing to have an Engineer attend
Reviewer
J
Location
Yorkshire
Date
21/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I joined Talk Talk in Feb on a 12 month contract. The speed was extremely slow. I took screenshots of the speed tests I did and registered the slow speed twice (thus giving them reasonable opportunity to remedy it). It didn't improve so I sent a letter telling them that they had not meet the terms of the contract (you can find a copy online) as they had not managed to provide the minimum guaranteed speed (you can find this speed on their welcome email to you) and that I was therefore terminating my contract as a result of their breach. It worked. I got out of the contract with no cancellation fees. (I did the speed tests according to their rules e.g. over a wired connection, in the same room as the router etc.
My speed was so bad that, if I hadn't have been able to exit the contract, I would have paid for another provider anyway.
Reviewer
Wendy Radford
Location
Notts
Date
20/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One star rating is far too high!
Totally unacceptable, rubbish. Wish I had not been talked into changing from Virgin Media by Carphone Warehouse staff. I'm going back to Virgin ASAP.
Disgusting service
Reviewer
Simon west
Location
North Devon
Date
20/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Hi, my Talk-Talk broadband is terribly unwell, if it was a family pet the vet would have put it down by now, because it would be inhumane not to!
Kind regards, Simon, one very upset customer.
Reviewer
Joel
Location
Tamworth
Date
19/04/2017
Comments:
I could make better internet than this and I am 13, I hate talk talk, I am giving them no stars for how bad they are!
Reviewer
Lorraine Prescott
Location
Southampton
Date
19/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Go with anyone but Talktalk. Can only concur with what others say about reliability. I lose most of my life on the phone going through all the crib sheet checks...is it switched on, switch this off, switch that off. My broadband is intermittent very intermittent but I'm told to monitor it despite numerous phone calls. Crazy situation. Look forward to my contract ending...poor, poor service! Poor company!
Reviewer
e farrell
Location
kingston, greater london
Date
18/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
not particularly fast but not awful - the biggest problem by far is reliability. i've spent ages checking all software and hardware at my end to ensure it's not my fault, yet the connection drops every few minutes. abysmal dns servers. customer service never listens to your situation, just give you the 'have you tried turning it off and on?' advice
Reviewer
Nicola brown
Location
Leeds
Date
18/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'll keep it simple. I had no service incl. phone for over 5 weeks. I was charged for the months with no service and offered £22 compensation and charged over £200 for 3 engineer visits - one attended and I was not aware as talk talk had supplied my wrong mobile number, one attended and didn't fix the problem (wrongly analysing the fault). So terrible, inept, haplessand completely unhelpful call centre staff. An all round experience I hope to wipe from my memory once I clear two outstanding complaints I have. Do not go with talk talk - they are really not that cheap either!!
Reviewer
Roy
Location
Belfast
Date
18/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give no stars if i could. The worst service provider ever, the broadband is very slow or not working. They refuse to help with any issues at all, if fact all they do is try to sell you more rubbish kit or packages that you don't need. i will leave as soon as my contract completes.
Reviewer
Joel
Location
Tamworth
Date
17/04/2017
Comments:
I hate talk talk, it is so slow, it takes
ages to go on to a new page; they rip you off and when I called up talk talk they sounded like they didn't give a damn, I highly recommend not to spend the £28 a month and choose a different company!
Reviewer
Henry James
Location
Grimsby
Date
17/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not get this... It is simply awful the Internet is slow and the upload and download speed is horrible the customer service is rubbish they really don't care... I cannot wait until I change Internet if you are not already a customer then do yourself a favour and don't buy this internet
Reviewer
Daos
Location
Milton keynes
Date
16/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The broadband is rubbish it's sooooo slow no matter what they tell you it's slow as a snail I got conned into thinking it was a good broadband but only one person can use it or it will turn it's self off and restart
Reviewer
Ben
Location
Hastings
Date
16/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
From the start Talktalk have been amazing and I have have never had such a great service from a telecommunications company. They kept me upto date by text and email every step of the way. Now they have cancelled my EE service and I'm 8 days in my Talktalk which includes fibre, landline calls and a sim card. Straight out of the box it ran 26mb/s but after a week of them tweaking it I am now running 37mb/s. I'm so pleased I changed to Talktalk they have been perfect and the services and speeds are great. I will be staying with them and I've never been happier.
Reviewer
pauline
Location
ST. HELENS
Date
16/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service I have ever had. If you need to contact customer service over a problem you spend hours going over the same checks again and again. If the problem continues it is impossible to resolve.
Reviewer
Carl Banham
Location
Arundel, West Sussex
Date
16/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible:- customer service, download speed, upload speed, continuity of service and router !!. If your thinking of an internet PROVIDER, this company isn't the place to look. I'm leaving them and will fight the legal ramifications that will come along with it. AVOID this company at ALL costs !!!.
Reviewer
kev
Location
birmingham
Date
15/04/2017
Comments:
talktalk is the worst broadband company i have ever come across absolute jokers, customer service can't even speak fluent English how annoying I ADVISE anyone TO STAY WELL CLEAR FORM THAT DREADFUL COMPANY. PAYING FOR A SERVICE THEY CAN,T PROVIDE AND THEY GET AWAY WITH LEGALLY ROBBING ME
Reviewer
Gill guess
Location
Durham
Date
15/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk are the worse internet provider I've ever came across take your money each money for adsolutely nothing, been on phone today as can't get enough signal for now TV to ran to be told as it wireless not their problem as its broadband I pay for, when going to talk talk I explain everything in house was wireless and they said no problem, now going to ofcom as 2 year contract and I'm paying each month for something I can't use
Reviewer
Steve Clarke
Location
Stepaside Narberth pembrokeshire Wales
Date
15/04/2017
Comments:
Have been with talk talk for few year
They started out not brill but just ok about 6 months ago after putting price up d/load speed dropped from approx 2mbs to 0.6mbs i would ring they zapped the line improvement for few days then back to around 0.6mbs . Coming to end of contract tried to cancel, on phone for over an hour being passed from one person to another .had great difficulty understanding these people their english was very poor .cannot give them any rating what so ever worst customer service i have ever dealt with
Reviewer
Alan Law
Location
Sheffield
Date
15/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just changed from Sky. Slower MBps despite it being sold to me as a superfast connection. Technical advice and customer care appalling. Resolution even worse. non reply of emails. Talking with their call centre staff a nightmare. The contacts I had could barely speak fluent English. When I finally got a response to my question (fifth attempt)'can I speak to a Manager or Supervisor?', told non available all out!!
Can't wait to leave this apalling company.
Reviewer
Rod Robinson
Location
Waltham Grimsby
Date
14/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
At Christmas I was receiving 5/6 meg not good, I was taken in by the hype of paying more for 18 months and getting faster broadband what a con . Once the 18 month contract started my speed dropped .to .8mg to 1.5 meg and despite several calls to talktalk engineers the speed improves for 30 mins and then drops to meg again. Take my advice and avoid them like the plaque.
Reviewer
Ian B
Location
Carshalton
Date
14/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sadly TalkTalk in the Carshalton area is an abysmal service. Our general speed is 0.7mbps. We were told we could have fibre but after connecting it we were told we were too far from the exchange and they could not get it to work. Then waited 18 days for them to change back to copper connection.
Customer service is terrible, They seem to employ robots who are unable to change from their script and are unable to actually help you!
I have heard that Sky give good service and will try them if next weeks engineer visit does not improve matters.
Strangely we have TalkTalk in Norfolk where it works great
Reviewer
Derek Murphy
Location
Alsager
Date
14/04/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
It's ok.it could be better obviously.Only £20 for a year so can't complain much.
Reviewer
Salwan Al-kubaisi
Location
Manchester
Date
14/04/2017
Comments:
Worse broadband ever, compete fraud, i was paying more 35 pound for nothing, the download speed I was promised was up to 80 MP i was getting 5 MP, that how bad, you call them, and all they say stay online please doing some checks for hours, then to improve for 2 hours and back same awful service again, Please if you have brain do not ever join them.
Reviewer
Lucy
Location
Dudley
Date
14/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish! Can't wait till I'm out of the contract, doesn't work very well, can't use Internet out of my living room, customer service are useless to
Reviewer
Paul Stevens
Location
Edinburgh
Date
13/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Simply dreadful. I'm in a rented apartment in Edinburgh for the week and have had internet connection for one day only(Sunday). I find it incredible that Talk Talk cannot deliver what in this age is considered a basic service. One star review is beyond generous.
Reviewer
Stephen Maidens
Location
Farnworth, Bolton
Date
13/04/2017
Comments:
Terrible service. They do not understand a word I say, granted I am a Yorkshireman which may not help but not a single UK person has answered my calls yet.
They constantly respond with the same script. "Thank you for that information"
It really irritated me.
Then they did tests on my lines because as many people on these reviews, (and more will follow for the same reason), every time I stream something, either by using Netflix, NowTV etc., it cuts off after 5 minutes and takes at least 5 minutes to come back before doing the same thing. They tried to blame the weather and asked if the wire has been damaged.
I have never touched the wires so if they are damaged then they've been damaged since installation. And as for the weather, it cuts off even when it's nice so that's total rubbish.
Also, when they tried to talk me through the router and micro-filter they repeated the same thing at least 10 times as did I in response because they clearly did not listen.
They said they couldn't do anything and that it would cost me £65 for an engineer or £188.04 to cancel as I am part way through my contract and they would charge me for the time that I'm meant to have been with them for.
I wasted 50 minutes of my own credit to call this robbing company.
DO NOT USE THIS COMPANY!
I am trying to find another deal at the moment but I refuse to pay such a high cancellation fee.
Reviewer
Louise
Location
Edinburgh
Date
12/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Truly terrible. I would urge anyone considering Talktalk to think again. Choose any other provider but this one. It is entirely unreliable
Reviewer
Diane
Location
Barrow-in-Furness
Date
12/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AWFUL CUSTOMER SERVICE
Take my advice and do not go with these for broadband. After trying to move from my previous address, I informed them that a master socket needs installing. Basically, they keep saying all should be ok and the service working. After very long phone calls, they have now booked an engineer to have a look at the issue for us. The staff are very rude on the phone and just put the phone down on you when they have had had enough. There is certainly no customer excellence by them and most of them struggle with basic details such as postcodes or even getting your name right. There are much better providers out there than TalkTalk so just stay away from this very amateur company who cant provide any kind of service on any level.
Reviewer
Sara
Location
Stoke
Date
11/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WORST BROADBAND EVER. VERY SLOW, KEEPS GOING OFF AND CALL CENTERS ARE RUBBISH. WORST MISTAKE EVER. Suddenly it will drop for about 10-20 minutes and then will buffer pathetic
Reviewer
Alex
Location
Kilwinning, Ayrshire
Date
11/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Big mistake. I should have studied all these reviews before switching. Switched to talktalk on 8th March, 2017. Initially speed was 14Mbs, and I expected it to rise as the line stabilised. Wrong! By Sunday 9th April the speed had dropped to 7.5 Mbs.
On Tuesday 11th the speed was around 9.5. I called the talktalk help line and ended up in South Africa. The "Technical Advisor" could suggest nothing better than resetting the router or sending out an engineer. I wasted 35 minutes talking to her. When I asked to speak to a manager, none were available, nor were "engineers". I asked for a UK support number and was told none existed.
Every attempt to conatact on 0800 or 0870 numbers ended up back in South Africa.
Don't even consider this provider.
Reviewer
James stuart
Location
Charlton
Date
10/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They should stop selling broadband it's absolute rubbish I have had nothing but issues reported my router not working they tried to do a over the phone test even though I told them my router is not working (I tested a sky router worked perfect)after 2 more phone calls they still didn't want to send me a new router so I speak to a manager who said they will send a new router and be compensated of course they didn't send a new router and I have not been compensated it's absolute rubbish they don't care at all and don't hardly understand English
Reviewer
Matthew
Location
London
Date
08/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking! If you're not a customer STAY AWAY FROM THESE CRIMINALS. One day the internet stopped working and that's it. After 2 weeks of fake engeneer appointments that ended up with no one showing up without information I'm done. Please, don't make the same mistake. The worst provider I have ever had.
Reviewer
Melanie
Location
Leicester
Date
08/04/2017
Comments:
This service is basically rubbish, I purchased the faster broadband in January and since I plugged the box in the broadband speed overall has been so poor! I have rang the talk talk team on numberous occasions and explained I am paying for something that doesn't work to which I get we are dealing with your problem! I then inform them I can't answer my phone at certain times in the day due to my work and they ring me the times I ask not too, and because I haven't answered they've assumed my problem has been fixed and close the case! They don't listen, they don't communicate, they don't care! They won't compensate because yeh problem hasn't been fixed! They rang my ex roommate and asked how the broadband was and with her not living there she couldn't comment to which they said they would call me, and didn't! Again case was closed! I am disgusted how talk talk treat customers and don't resolve the issues and problems! Do not join with them!!!!
Reviewer
liam
Location
Hemsworth
Date
07/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
utter rubbish wishi never left bt
Reviewer
Dawn parker
Location
Plymouth Devon
Date
07/04/2017
Comments:
Were do I start false false selling.
Moving to my new home I decided for ease to stick with Talk Talk ...Big big mistake engineer came and installed connection in hall way I pointed out that my TV was in the lounge and I couldn't and didn't want leads running across the door way due to risk of my young grandchildren tripping in my very small hallway.. Anyway engineer left with setting up the broadband, probably because it was impossible to connect to my TV from my hallway..So after a long drawn out call to Talk Talk I was was told I would have to pay 160 if I wanted the box moved..I declined and as I was still in time for the cancellation period I did just that..If only that was the end of my misery ,buy oh no .A week later I get a call from a guy saying he was a manager for talk to and why was I leaving.after going through this all again I was offered plug in signal boosters Worth 50+pounds free of charge and the offer 5o fix my contact for the term of contract for 21.50 well like a fool I agreed....What a mistake no signal booster arrived and after being kept on the phone for over a hour , past from 1 person to the next to be made out to be a liar and to finally be told it's not there concern and to be charged 29.99 for a service that is not what I signed for (total miss sold on lies)I want to warn others not to trust this lieing robbers and if they are miss sold contracts. to like me take it further with the ombasman.
DONT let these lieing robbers get away with there force selling ....
Reviewer
Harry
Location
Plymouth
Date
06/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is basically organized crime,actually forget the organized part.The internet never worked so I rang up,after 3 hours of explaining my problem and getting no where I decided to cancel because I only had it a few days. A few days later I received a call promising me they would sort the problems and even offer me it at a cheaper price however the weeks went by with no change so I rung up and they denied everything and obviously now the trial period is over so im stuck in the contract with internet that doesnt work. They really are the lowest of the low and good luck talking to a manager or someone in charge because they are never available. AVOID THESE CRIMINALS AT ALL COST.
Reviewer
VICTORIA
Location
LARNE
Date
06/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If not a customer, don't sign up!! I've been trying for 2 years to get away from them but they have me trapped as I've moved house twice which "automatically" starts a new 18 month contract! Customer service is beyond piss poor!! Not one person can understand English and you spend 30 minutes just trying to get passed security questions. They don't listen to what you're actually saying either. They just agree then ask the same question 6 times over. The actually service is not worth a penny either. Very poor broadband that ALWAYS cuts off except for those few days after you complain about it. Over priced, under service!! AVOID!!!!
Reviewer
Iain
Location
Cumbernauld
Date
06/04/2017
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
A lot of problems with internet connection. Several engineering visits and replacement routers. Speed is OK. Customer service is a nightmare. The calls take ages as although the staff speak English it is often difficult to understand and the superfluous chat doubles the length of conversations.
Reviewer
David
Location
Glasgow
Date
05/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking customer service. 7 times to get my post code . Pa **** what I said papa alpha is it DE d for delta e for echo. 40 minutes of spelling out my postcode surname and name. The advisor passed me on to himself again. Do not join them.
Reviewer
Shaun
Location
Tyrell
Date
05/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
One of the biggest regrets ever. Awful customer service, like the worst ever. The router broke within 2 weeks we were sent a new one. That started to malfunction which turned out to be a problem within the internet line. An engineer was sent out who informed us the problem was to be resolved with BT. After a week no one had been in contact with us so I called talk talk up who told me they would be sending out another engineer. Nothing happened until 3 days later they called me. I was in work so asked them to call me Monday, they called me Tuesday so i called them Thursday. I am literally on the phone with them now. I can barely understand the operators so the calls are taking hours. The has been going on for 3 weeks now and the situation is no closer to being resolved. DO NOT JOIN TALKTALK whatever you do.
Reviewer
craig
Location
gloucester
Date
04/04/2017
Comments:
Shocking been a customer for a year with non stop problems,they randomly turned off everything today and told me I need to set it all up again and wait for an activation code AGAIN because something isn't right on the line WITHOUT notice when everything finally worked 3 weeks ago after 6 months of being in a new property. i have put in several complaints over the past 12 months and they never get sorted. Some of the staff are incredibly rude and most don't understand English the internet speed is shocking. The management then told me I will get reenbursed for the last 6 months to then be told 3 hours later that they will only do it if I stay with them!!! Horrendous company quick enough to take your money for a service you don't receive
Reviewer
Norman Brown
Location
Redcar
Date
04/04/2017
Comments:
Just received my April invoice from Talk Talk with £65.00 added to it for an Engineer who came out to fix the first line filter in my house. This is a BT part and land line!
Why am I charged to fix someone else's equipment.
This is because Talk Talk no responablity for ANYTHING inside the customers property regardless of who it belongs to. Contractually then, how can they support their contract to supply the customer with the service for which the customer is paying? This is day
Ishtar robbery as the terms and conditions were not clear when agreeing to have the Engineer sent out.
Talk Talk do them selves no favours for their own reputation
I would advise customers to seek better deals from other service provider service that support their system at no cost to the customers. I am now receiving threats of black listing, extra costs if I cancel my direct debit etc etc.
Reviewer
jan
Location
London
Date
04/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I pay 28 GBP for Fibre connection and my internet speed is 2mbps awesome support really don't care is now 2 months like that 5 times speak with support before for one year was allright
Reviewer
Nicole
Location
Wolverhampton
Date
03/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with them for the last 6 month and nothing but trouble. Nobody cares. Internet it's mega sloe, keeps dropping and cuts you out so that you have to reset the box several times a day. We only use it evenings and weekends. And we are only 2 ppl using the WiFi with phones or tablets. But really, really slow and terrible. Customer service is so unhelpful and couldn't care less. Have to chase to get a call back.
I try to get out the contract .. Fingers crossed.
Dp not sign up to them. Waste of money and time!!!!!!
Reviewer
Mr B
Location
Barnsley
Date
03/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Quite simply the worst company on the market today. Unable to provide a reliable fast broadband connection despite false promises. Went from 50Mb connection speed with BT to an ave 8Mb connection speed was paying for Large fibre which should be circa 40-50Mb DNS issues all the time. And slow support who dont even speak English well enough to have a dialog.
Reviewer
M A
Location
Manchester
Date
03/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've regretted joining TalkTalk since the day I did. Wifi is constantly dropping out - it has restarted itself 10 times today. Internet is still not working. I intend to leave TalkTalk the second I get a chance. I would ring them to tell them this, but there customer service is dreadful. I actively dissuade all contacts from going anywhere near TalkTalk, and I do the same for you - don't do it. You'll regret it.
Reviewer
Bec
Location
Nottingham
Date
02/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cancelled it within 3 days of going live. Would have been better if I had dial-up ethernet internet! I had to be sat in the same room as the router for my internet to work otherwise the signal kept cutting out and when it did work it was quite slow. I turned wifi off in the end and just used my phone data!!I could only put "controls" on one device and would have to pay for any others - Not great when you have 2 children. There was no way to program the hub to turn the internet off at a certain time like I have been able to with other providers. It was all very 10 years behind and not up with the other providers..
Couldn't find a cheap number to call them on so used the online chat and told them to cancel asap so that I wouldn't have to pay any early exit fees. The person I was talking to was OK but took ages to reply and the typed conversation went on for half an hour, not ideal of you're in a rush. Cut off still going to take 2 weeks and waiting to see what they're going to bill me. I have been assured that there wont be any charges other than the first months use but we shall see.
All in all a waste of time and i'm going to lose my landline number now and be without internet for a bit due to cancelling. May be a cheap deal but it's not even worth it
Reviewer
Sam
Location
Keighley
Date
02/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The Worst provider I've ever had to deal with. If i tried to stream anything, the WiFi drops and router resets. Customer service said the line and router was fine. They reset it manually from there end and said it was fixed. It wasn't at all. Spoke to someone again 30 minutes later and they said I!!!! Would have to pay for an engineer as it looks like I've done something. Which is ridiculous.they refused to send out a new router. So I swiftly cancelled my contract blaming poor customer serice and the fact they have been hacked 3 times in the last 5 years. Stay away from such a poor company that claim to be one of the best.
Reviewer
Steve
Location
Biddulph
Date
02/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Simply put, this is the worst company I have ever had to deal with. I have had SKY, BT and now Talk Talk broadband at my current house and only having issues now. Constant dropping of connection, every Sunday there are major connection issues, have been waiting for calls from the fault team since 12 March (now 2 April) and no one seems to give a dam about customers. I strongly advise anyone thinking of using these for broadband to think again. Yes they are cheap....but they don't provide the service they say they will. I'd rather pay a bit more and get a good service....stay clear and learn from the experiences of those on here!!
Reviewer
John
Location
West Lancs
Date
02/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I'm afraid there is only one word to describe this company... Pathetic!
They seem incapable of understanding that any problems with their service is not their customers fault. Customer service is the worst I have ever experienced in my life and reliability is a joke.
Reviewer
Chaye
Location
Essex
Date
31/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
'Overall SATISFACTION' should not be a term used to determine how pleased I am with this network provider, instead, I feel it should asking me about my overall bareabillity, which would score a solid minus 3 stars due to the forthcoming issues. TalkTalk's services quite simply are supposed to supply you with a useable broadband over the course of your contract, instead they supply you with what is essentially, a small plastic box that will tell you that you have 3 bars of wifi as some sort of banterous joke, because in reality all you will be able to do is watch loading symbols spin round while your mum screams at your younger brother for turning it on and off until you leave this inept provider. This service is quite literally so poor that I would rather put a shade on my head and pretend to be lamp for the remainder of my contract. To make it even better, the customer service team is run by a group of walnuts that are about as much help as a firefighter covered in napalm. I urge anyone who reads this, to NEVER purchase anything from TalkTalk because you will live a short period of your life more disappointed and angry than your local chavs mum.
Reviewer
Aaron
Location
North East England
Date
30/03/2017
Comments:
Worst broadband I have ever had. Signal drops constantly, all devices get disconnected because 'no Internet access' is available! No one should go with talk talk! They will fob you off on the phone tell you turn your router off on and on! Basically wasting your money! Might as well burn it then line Talk talks pockets! Can't wait to switch over!
Reviewer
Joe
Location
Portsmouth
Date
30/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The service has never worked, despite multiple calls and contact with customer service.
I've honestly given up.
We get a wonderful 3 or 4 Mbps on a good day. But randomly we'll get a day, or week, of TERRIBLE connection quality. Ping measured in seconds, or tens of seconds. There's something wrong with it, I don't know what.
I don't even get a response on the forums and the customer service line says they've fixed it every time.
Nothing changes.
Reviewer
Calvin Stacey
Location
Milton Keynes
Date
30/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely useless.
Advertised broadband speed of up to 17mbps.
Actual broadband speed 0.25mbps.
Awful customer service, could not care less.
Do NOT use talktalk GARBAGE!
Reviewer
Jane
Location
Kidderminster
Date
30/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AWFUL SERVICE! STAY CLEAR!
Awful company. Firstly we have been with them for 4 years, moved home 8 months ago and they started a new 18 months contract without telling us that we only just found out about. Secondly, since moving our broadband constantly dropping out 6 months ago. Made a complaint and it was briefly sort out. 5 weeks ago it started happening again to the point we could not use it. Made a complaint again and they told us that we can cancel our contract without paying a fee, but we have to give them 28 days to solve the issue first. I agreed even though we did let them know 6 months ago it wasn't working. Arranged for another provider to take over 4 days after TalkTalk release us from our contract. Just got a bill for £300+ for ending the contract early. Called them and they said there was never any complaint logged and deny the fact I have had no less that 14 calls in the past 28 days from them trying to troubleshoot the issue. I have all the calls recored. But the advisors have been very rude and completely useless. Total of 7.5 hours on the phone to them since this began. Am complaining to the Ombudsman .
AWFUL SERVICE! STAY CLEAR!
Reviewer
Chris Doman
Location
London
Date
29/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up to TalkTalk on the 6th March. I still haven no internet, and have spent over 2 hours on the phone to talk talk.
An engineer visited last week and said it would be fixed that day and would call me back - he never did, and there is still no connectivity.
I phoned on Monday to cancel - it took so long for them to fill out their notes I agreed instead to an engineer visiting again today. They said they had booked the appointment in for the engineer to visit today. Today I phoned again to find that in fact no engineer had been booked in - despite me spending half an hour on the phone and being told a number of times that is was booked in for today.
I've just spent another half hour on the phone, and as I'm away next week the soonest an engineer can visit is April 10th.
Reviewer
Margaret Weller
Location
Caterham
Date
29/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I gave a month's notice to cancel my contract with Talk Talk in January 2017. Talk Talk still billed me in February for advance payments in March even though I was no longer a customer and when I complained I was told that I should not cancel my direct debit because that will incur further charges and that they will refund me the money taken on the next billing month. Having now checked to see if the money has been refunded, of course it hasn't. I have had to log into my account to request a refund because it would not occur to Talk Talk to just refund the money. This will apparently take a further 10 days if they are good enough to agree to refund it. Awful service, staff don't actually speak any English so pointless ever calling them, glad to be rid of them. Will post again if I do not receive my refund.
Reviewer
laura
Location
somerset
Date
29/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No reliability constantly disconnects always low speeds. Poor customer service despite been told issue is resolved
Reviewer
Kitty
Location
Mansfiels
Date
28/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worse ever internet i ever had, never ever sighn fot Talktalk. I was loosing internet constantly over the night hours, even when i rung them and explain that im working from home duaring night hours nothing been changed. someone try to ring me back but usualy left voice mail to ring back. Never ever had such a poor service and not the cheepest one. Going to put official complain throw the company and make them pay me back money what i spend on all phone calls and last bill what i paid!
Reviewer
Anon
Location
Chorley
Date
28/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible Internet. Massive waste of money. Intermittent broadband connection, forever dropping out and when it finally works its extremely slow. Paying to have more time being disconnected from the Internet than we are being connected. Steer well clear from TalkTalk.
Reviewer
Jue
Location
Dorset
Date
28/03/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful connection and drops out drops in drops out again and on it goes, reset the modem then it drops out then in and out and in and you get the picture, and they don't want to do anything about so I get a better package and it drips in and out drops out and in and who the hell knows when it will connect or not connect.
They have my money what do they care. I am cancelling my package and if they dare to question me as my contract is not yet three months I will simply say, provide me with the service you agreed to or get lost.
Reviewer
M A Javed
Location
Blackburn
Date
28/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Totally disaster. Had no Internet for almost two month fault found underneath the telephone pole outside the property instead of compensating charge me £65. To justify this they changed master socket for no reason. Engineer came before passed master socket test and reported fault outside. Few months back they charge me £65 for the same problem.
Bunch of robbers.
Reviewer
Frank Kent
Location
3Balfour Road Walmer-Deal
Date
28/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish for this area and disgusting price for the service offered
Reviewer
Arlene
Location
Northern ireland
Date
28/03/2017
Comments:
If I could give this bunch nil stars I'd be doing just that..what a dreadful excuse for a service. In fact they aren't even providing the most basic of services.
We were in between house moves and we're moving to my daughters for a few months so asked them to close the line to our previous address but we'd continue to pay them and they could reinstall at our new address as our daughter already had talk talk.
Oh you can't do that I was told you're breaking your contract that will cost you £170!
No amount of repeating myself was of any use so I very reluctantly agreed to let them install another line at my daughters to avoid the so called charge.unbeknown to me they'd roped us into another 18 month contract,which I'm sure is quite illegal.
Eventually the engineer arrived and put the line in.
My daughter decided to end her contract as it had run its course and lo and behold the day hers went off so did ours!
What followed was endless calls.two engineers and three micro filters,none of which were any good.
Each call I made I had to repeat the story which was getting bigger by the minute and go through a test on the line.
No one in that setup knows what the next person is doing,the incompetency is astounding to say the least.The frustration involved is horrendous because each call I made I knew nothing was going to improve.
Needless to say this went on for two full months until we left for our new home.
We had no service and my daughter was left with none either.
When we arrived we rang them and would you believe it...sorry we can't provide you with a service.
Now we are receiving paper bills at £2 each which I also told them I didn't want and a bill for the months we weren't able to use the so called service.
All I can say is...if you are even giving this lot of crooks a seconds thought,then stop....DO NOT...under any circumstances waste your hard earned cash on this.Apart from the absolutely pathetic customer service from ill trained staff the Internet they provide dips and dives and you don't get what your paying for..
This is only a condensed version of events as I'd be writing for a week if I told the whole story in detail.....Have we received any compensation???? NO...keep getting voicemails...to call them back...another get out clause on their part.They know damn fine no one wants to talk to them .Any other company would refund to your account but not this lot.
Reviewer
Simon
Location
Prenton
Date
27/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not touch. I've never had such poor customer service.
Reviewer
LUKE
Location
UK
Date
27/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
never working, extremely slow, waste of time
Reviewer
Lost the will
Location
East Midlands
Date
27/03/2017
Comments:
Do not sign up to Talk Talk - an absolute nightmare - three months and 46 phone calls and still no resolution
Reviewer
David
Location
Stafford
Date
27/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
when the broadband works ..its good.but generally not working..You view poor quality and non exsistant customer service.Always read off a script when you get through and ask you to perform certain tests when they know very well from their side that the issues experienced are caused by their side.VERY UNSATISFACTORY SERVICE OR THAT SHOULD BE NON SERVICE !!!!
Reviewer
Graeme
Location
London
Date
26/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would have to say, avoid talk talk. My contracts nearly up & in the future that's exactly what I'll be doing! Straight away into an 18mth contract & they get hacked losing somewhere between fifty thousand and THREE MILLION reported customer's details. Great!! I've got more than a year to hold out with these slackers. & yes not long after that my bank did get targeted, but the bank refunded the expenses & wouldn't give out any details.
The first year my internet speeds were ok 1.2mb pretty constant (What I pay for). Then some DDos thing happens worldwide & all TalkTalk hubs disappear from my connections dialogue box. All the Relish, Virgin Media, BT, Sky tec etc were still available, yet all the usual talktalk disappeared. My wifi wouldn't reset & to be fair they sent a new one out in just over 24hrs, it only worked for 48hrs then wouldn't reset either. After promises it won't happen again the third router arrived. Ever since then my internet stinks like a rotten kipper! It reminds me of plugging my computer into the phone, like back in the old days 56k dial up. I feel like giving up most days, & going for some fresh air instead, but I need a connection sometimes. Sending an email can take half an hour. Forget youtube or some picture heavy sites, you'd be at it all week. When you call up about the state of things you always end up calling somewhere on the other side of the world. From a customer service point of view, the guys on the other end of the phone are warm and friendly, so that's just what you want. Lot's of new friends everytime you've got problems with your internet which seems like all the time these days. & From a tech savvy point of view, it feels like those people should be running a steel band from upside down dustbins. They can't tell nothing about your account & every person on the other side of the world that you speak to wants your full details. That gets my goat big time! For a tech firm, I wouldn't trust them with yogurt cups & cotton twine!
All in all I believe in better service. If I pay for internet. I want a fast connection available to me all the time. Not the rubbish talk talk has provided to me so far. I will be trying another provider soon, thank god! They can't be as bad as this shower of shytes!
Reviewer
Christopher Hoole
Location
Ashton
Date
26/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wow, I have used every broadband in the country but these guys are by far the worst. 0.96mb download and 1.2mb upload for almost £40 per month.
So ive had the broadband installed, but the TV doesnt get installed until next week. However, i found out my cooling off period ends today, which is a week before the TV is even installed?????????????
Now I understand why they tie you into 2 YEAR CONTRACTS and put the COOLING OFF PERIOD TO END, BEFORE SERVICES ARE INSTALLED.
Please be aware.
I called the customer services (in south africa) and they are unable to help improve the speed of less than 1mb. So i have had no choice to to cancel before my cooling off period ends.
Lucky I found this out today. I mean who:
- put a cooling off period to end before the services are installed
- sells broadband at nearly £40pm with speeds of 1mg
Dont trust this company 1 bit.
Reviewer
TPK
Location
Pevensey, East Sussex
Date
25/03/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Reliability
4.00 stars
Comments:
I upgraded to fibre and just get over their minimum speed of 20 MEG.
Reviewer
rob cain
Location
derby
Date
24/03/2017
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Talk talk is great until there is a problem and you need technical help then you need a great deal of patience and time - I still do not have their homesafe feature working after 2 months and their technical team are never available when transferred to them. Annoying fist line support as well typically takes 20 minutes to get them to understand the problem.
Reviewer
Dennis
Location
Altrincham
Date
24/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you are thinking about getting talk talk broudbrand don't because it is terrible. It's constantly goes off all the time and it is so slow I struggle to watch a 30 second video. So please don't get this wifi, it should be illegal for how bad their wifi is.
Reviewer
Sam`
Location
Scotland
Date
24/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
3 weeks in and have been able to connect twice, with speeds over under 1mb against their advertised minimum of 6. Cannot cancel until 28 days apparently. Spent over 6 hours on the phone in total with them
Reviewer
Tom
Location
West Sussex
Date
24/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This review is entirely biased as it only allows you to put 1 star as the lowest option!!!!
Talk Talk are the worst company to deal with in the telecoms market.
I Only ended up as a TALK TALK customer by default due to one tel being consumed by this bunch of utter charlatans.....
TALK TALK do not deserve any stars for the service they provide. As a customer of theirs they take the liberty of constantly contacting you in a worse manner than any cold calling call center trying to sell you something...When you have a problem its like the cockroaches in the basement when the lights go on....
The Broadband service they provide is a joke with constant drop out and loss of connection, which is just bearable even when it is working.....
Having finally decided to get rid of them things can only get worse than being with them.....
I am now in a bitter dispute with them as they decided on leaving to charge me a £10 admin fee which they never told me about & then see fit to perpetually charge me unpaid fees on every month, and all this occurs even after paying my final bill....
Reviewer
Steven
Location
Birmingham uk
Date
24/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We decicided to try talk talk out after visiting u switch the price 18.45 pcm for up to 17mb sounded reasonable
My problem is my internet speed and stability from reading other customers reviews a lot of what they say is true also
The engineer from Kelly communications installed the service to the house he did not check the line for a dial tone his phone was broke lucky for me my farther 20 years experience working for bt checked the line and wiring around the house .
The cooling off period of 20 days starts from the day you booked the service on line after I was installed I had 3 days left of my cooling off period we phoned up to complain as we felt 3daya was not enough time review the service or time for the router to stablies the company try to upgrade is to fiber for a extra 8 pound a month saying that they promis better reliable speeds . I phoned the on the last day of my cooling off period and place a cancellation after 5 times in a polite manner asking to cancel they got the message . Now I have to give 30 days notice and I am out of this problem .
I would recommend going with a company like sky or virgin or maybe plus net. You pay more but you get better service
Don't make the mistake other have and learn from our complaints .
Reviewer
fabrice
Location
Date
23/03/2017
Comments:
WORST CUSTOMER SERVICE EVER... WORST COMPANY EVER..
Self-employed and home based..I have subscribed for the fibre and never had it since 1month now due to the fact that they never access the situation before selling you services. Lost 2 valuable client and 10K.
Disrupt all my work flow and scheduled..had to drive 15miles with a baby in a car to share fibre of a friend.. Last but not the least I was hacked by scammer using talktalk pitch to approach me. they Had all my personal details in advance which I believe was leak internally by talktalk.. Had me to download a saoftware called "teamviewer" which allow them to access your device remotely..
Talktalk customer service basically told me it was my fault as I allowed scammer to invade my privacy because they have put advert everywhere to inform their client..NO empathy, no concern about client and mainly giving you false informations especially when it comes to technical appointment.
I am definatily not finish with them yet eventhough I'm switching to another provider right away..
OOh the best part they asked me to pay cancelation fees for a services they have never provided to me..REally!?
TALKTALK DON'T TRUST THEM!!!
Reviewer
Miranda
Location
Bournemouth
Date
23/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are not any good. My internet went down very night from 5-8 pm. if the weather was bad it went down! My bill was always a different amount it could be anything from £27-£80 per month. They were never helpful. Only ever sent technical support out to me once and told me there was no issue with line! I have now Cancelled after the last hacking "instant" that two in one year. My router was broken and it took them 10 working days to send out a new router I asked them to reduce the bill as i wasn't using the internet then and they said no. That is when I cancelled my bill. They also auto renewed my contract with out telling back in June so i had no option to carry on my services with them . I would never recommend any one to talk talk. I heard many people have had the same problems with them.
Reviewer
a.mccusker
Location
coventry
Date
23/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Youview box and broadband package contract
not quick enough internet speed to use Netflix on youview box then when I phoned there Indian call centre they try to sell you quicker internet speed, so I said no thanks as my internet speed was a hell of a lot quicker before they took over. A trick these bigger isp's do is throttle your internet connection speed tell you you can have fibre broadband for extra coin per month then when you agree they just unthrottle your internet speed
then they change packages all the time through your contract to hike up the price then you ask them what's happening and they just tell you they don't do that package anymore. People that I know who have talktalk are all regretting it.
in my opinion and experience all the isp's that are all over the tv, internet ect are sharks avoid them all.
search for isp's that don't advertise and offer simple services
I pay £17.99 a month for broadband which is twice as fast as talktalk for half the price.
Reviewer
T
Location
South Yorkshire
Date
23/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So what the hell is happening here? We have been with TalkTalk for quite a while now and decided to upgrade last year to speed up the B/Band on an offer that they had. All good no problems faster and much better. Then I got a phone call from TalkTalk (really!!?), they wanted me to download a programme to allow access to my computer to fix problems, seriously. When I refused access to my computer and the offer expired and we began to pay MORE!!!!!, the service has gone from excellent to, well too low for zero to quote Elton John. At the moment I am trying to get this poor service addressed. More later.
Reviewer
Bina
Location
Gloucester
Date
22/03/2017
Comments:
Absolutely not happy with the service.Extremely slow Internet , not able to watch online TV from laptop,problems with the TV box ; the problems started immediately after the 20 days free cancellation period finished.When i called to ask why Internet so slow I was offered another 28 pounds to pay to increase the speed for Internet , as well as the tax what I pay for the package. I wouldn't recommend and would not continue with this company anymore. Just waiting my contract to finish.
Reviewer
Joshua
Location
Thompson
Date
21/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
my activation date was on the 14th, On the 15th, morning, i had no broardband as was straight onto the phone, few days after i had a TalkTalk openreach technician to my house, who then went on the phone to tell them everything, they escalated the issue to the orders department who rectified my issue on saturday the 18th.
now have flawless internet, customer service was incredibly, very polite and helpful. I chose to give TalkTalk a chance and so far, it seems to be going great.
Reviewer
Jo
Location
Leeds
Date
21/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could leave 0 stars I would. Had intermittent phone and broadband for 3 months which they couldn't resolve so argued my way into cancellation. Rang me 3 weeks later to ask me why and try and turnaround the cancellation which is lazy and ridiculous and said it was because they didn't send the correct router. Terrible customer service, never call back when they say they will. No customer service skills as they all sound like robots. Worst provider I've ever come across. Was getting 2.1 speed if I was lucky when it worked.
Reviewer
Vaughn
Location
Whitehaven
Date
21/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Previously a sky customer I wasn't happy with my sky package so left and came to talk talk couldn't believe the difference with how your treat customer service far superior always happy to help and offer a package to suit my needs I'm getting 79mbs speeds with a fibre boost which is excellent value doubled my speeds for a fiver a month. Sky have called me everyday since leaving trying to get me back but I'm very happy with my service now and fully recommend thumbs up to the customer service staff doing an excellent job unlike sky that only care about selling and not looking after there customers.
Reviewer
Trevor Johnson
Location
Warrington
Date
21/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After signing up to what i thought was a 12 month contract, we now find out it is an 18 month contract!! so the penalties are ridiculous
We have suffered multiple issues, broadband speeds of: 0.5 to 1.5 mbps the resonse all the time is: we have now done our checking process & it has now been fixed, ( 7 times) in 12 months, very poor quality, service, response times, communication & reply's to problems. FIND SOME BETTER BROADBAND provider Stay away from Talk-Talk!!!
Reviewer
Michelle
Location
Liverpool
Date
20/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke of a company wouldnt recommend it to anyone , 3 weeks o was waiting for it all to be switched on , tried to charge me a bill for services i never used , then because i want to cancel my contract they want to charge me for that , STAY WELL AWAY FROM THIS COMPANY
Reviewer
M
Location
London
Date
20/03/2017
Comments:
Worst service ever, Talktalk is not able to make internet work for a week and just answer that they escalated my case, its joke not a broadband.
Reviewer
Eniola
Location
London
Date
20/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible service
Charged me more than what was agreed in my price plan
Did not tell me when my contract ended and charged me almost an extra 10 pounds every month , so I was paying almost 40 pounds a month for really bad connection and service
Constantly had connection issues , which was never solved.
Upon contacting them one of the managers was very rude and at some point told me that what I was saying was not accurate (I told him that they had sent an engineer to check the problem at my house) he said that what I was saying was not true.
When I tried to cancel my service with them the guy on the phone mumbled the some conditions and did not actually cancel my account.
So I wasted an hour on the phone , with no resolution. I then contacted them again and they said they would not be able to cancel my direct debit and it would take a month and I would need to pay another 40 pounds!!
It's just been a nightmare being with them and after a few minutes of research I later discovered that there are better and cheaper broadband providers out there.
I definitely do not recommend these guys and I guess it's just a learning curve for me , as they were the first company I have been with.
However I am still very upset about the additional money that they were taking out of my account. I could have used that additional 10£ a month elsewhere.
I have cancelled my direct debit with my bank as I will no longer allow them to take advantage.
Reviewer
Christine
Location
Scarborough
Date
20/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So slow cannot use TV catchup,etc. Cannot send photos from ipad to computer
Reviewer
Viran
Location
London
Date
19/03/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Speed varies wildly from day to day. Internet constantly drops out, particularly during peak hours. Customer service is meh.
Reviewer
steph
Location
leamington spa
Date
19/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So #TalkTalk. Nearly 4 weeks with no internet, countless long and useless phone calls with so called customer service, and finally an engineer comes. 4 hours later the problem appears to be resolved. The manager who arranged the engineer promised me two months direct debits returned as compensation, plus the costs of us having to pay to use BTWIFI Fon (£104.25). He even told me to keep the receipts which I did. Could not face phoning customer services again to arrange payment so went through their online chat. Two and a half hours later I was passed from customer service to technical, back to customer service, back to technical, offered £22 compensation (!!!) and am now waitng for a manager to call me back to discuss. They told me it would be in the next two to three hours. Warning: if you have a life do not use TalkTalk. The worst customer service I have ever had the misfortune to experience. It is beyond a joke.
Reviewer
Lindsey
Location
Nuneaton
Date
19/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After talking to a customer service Representative, Lorraine. I am shocked and disappointed that they are unable to offer a signal speed that would allow us to watch a television station such as bbc1 or indeed any TV station without the TV image and sound pixelating. Lorraine said it was due to signal speed and unless we were willing to pay extra they would not be able to resolve this issue. If you are unable to offer a watchable TV service at the rate you have advertised it would have been nice to know before signing a contact with talk talk. If I could give this no stars I would!
Reviewer
Lesley
Location
Hawick
Date
19/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk are the worst ever. Was on the phone for about an hour as my internet hasn't been working right for weeks. The help i got wasn't any good! He then told me i would need to pay for someone to come out and look at it! Defo be cancelling what good is paying for internet that you aint even getting in the first place total joke if you ask me!
Reviewer
Chris
Location
Wrexham
Date
19/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In the last 12 months I have received dreadful broadband speed plus losing connection many many times. I have had numerous visits from talk talk and open reach and have been overcharged on three separate occasions. I have spent hours on the telephone trying to get a service that I was promised in their literature.
Reviewer
Laura
Location
Norfolk
Date
19/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID TALKTALK AT ALL COSTS! I can't even put into words how disgusted I am with the level of service provided by TALKTALK. We have had constant issues from the word go. To begin with the internet speeds are dire, so much so that you can't load a single page without disconnecting & using your 3G/4G services instead, which would be made slightly bearable if they had a customer service team that had even half a brain cell between them to rectify the situation, however they don't. The "customer service team" are very good at telling you what you want to hear & "making notes on the system" (which don't exist by the way! Don't listen to them, they are lying through their teeth). After countless conversations back & forth, terrible internet speeds, incorrectly overcharged bills, a failed engineers visit to fix the router (which was booked on the wrong day by TALKTALK to which WE were going to consequentially be charged for). The straw that broke the camels back was my partner who spent 2 & A HALF HOURS on the phone to the "customer service team" in order to rectify an incorrect bill to which they agreed to waver all fees only to find out today we still have to pay it!!! Upon contacting the "customer service team" with your issues which you will without a doubt encounter, you will find that there have been no notes made on the system, no phone calls recorded for them to listen back to to support you in your battle, you are just met with repetitive conversation which all boils down to the fact that not a single one of them have a clue what is going on. The managers are just as bad, worse even. I can't wait to get away from this provider, absolutely disgusted & I will be taking this further! Please, please, please bear in mind that although they may offer cheap service it will cost you more in the long run! My advice to anyone would be pay that little bit more elsewhere to get a reliable service & save yourself a lot of hassle!
Reviewer
Isabella
Location
Stirling
Date
18/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst service ever. Had the Openreach out to solve the last problem 3 months ago. Again no internet!!!! Asked to unscrew the Openreach box from the wall and do all sorts. Not likely £40 for an engineer to come !!!! To check what the last engineer did 3 months ago
Is this company for real.
Avoid at all costs.
Reviewer
Joe
Location
Birmingham
Date
18/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please please save yourself the hair pulling agony and stay away from this stupid company. Your eyeballs will pop out of your sockets out of shear anger and frustration from speaking or trying to speak to these people. Just pay a little extra and go with someone with a uk call centre
Reviewer
Dean
Location
Haslingden
Date
18/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Account number: 1010929902
After speaking with numerous agents in regards to your diabolical customer services I feel it is now time to go public, should you check the notes on the provided account number you will see the status and nature of the complaint.
Without going in to too much detail your company most certainly offers what I can only describe as diabolical customer service. I have spoken with numerous agents via your online chat service and again over the telephone. These conversations have been nothing but a web of lies, deceptiveness and insults.
I spoke to an adviser on Thursday to upgrade our account, I was advised this had all been done and the services and changes would be active within 24 hours. 24 hours came and went and this was evidently not done. I spoke to an agent who advised that in fact my plan had not been changed, it appears the agent to whom I was speaking was promising me my services within 24 hours and a reduction of cost under false pretenses. Please refer to the consumer contract regulations for a list of what your company has breached.
I contacted your offices yesterday evening via telephone and was unsurprisingly holding for over 30 minutes to speak with an adviser (not surprising based on my experience). After my request for a manager I was transferred into the queue at around 7:55 pm only to be left on hold for 20 minutes and be greeted with a recorded message advising the offices are closed. It appeared as though the agent was more interested in going home as opposed to helping customers.
After this I then went back on the online chat service as I am aware it is open until 10 pm, I spoke to an agent who offered me an apology and advised that a manager would call me back at 9:30 pm, this time passed and law and behold I was back on chat 15 minutes later questioning your company, agents and your failings to act upon what you promised. During my final chat your agent 'Thabisodumi' advised me that your management office closes at 7 pm and the information I had received previously was due to 'the agent was trying to obviously finish his chat with out you being upset and this came at the price of you being missed advised'. Do you really deem that as acceptable behaviour? The final agent advised me he was embarrassed to be part of this plot. He apologised profusely and booked me in for a manager call back at 10 am this morning.
I received a phone call at 10:35 am, 35 minutes late due to which my day has been disrupted. I then spoke to an agent who seemed to read off a script and advised me that he understood. I felt as though he did not understand and he offered me very little help. He kept referring to a small part of my issue and whilst it was the initial spark on the fire was not the reason I had escalated it so far.
After looking further into your company it appears your customer service is amongst the worst in the UK. I advised your agent who seemed not to care of the above matters, should I not receive a satisfactory resolution as I mentioned previously I shall be taking my matters further to all regulatory bodies including but not limited to OFCOM. I would also like details of your ADR scheme. Should you not resolve the above matters amicably I shall be seeking compensation for my wasted time, the stress this whole situation has put me under and your blatant disregard towards me as a customer.
I would advise anybody thinking of entering into a contract to check the market first, the company does not offer the cheapest services on the market but instead charges a premium for what can only be described as bitter disappointment.
Reviewer
Tim
Location
Wrexham
Date
16/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is so bad. Sometimes it randomly turns off and we have to wait for minutes to turn on again. Sometimes, like now, it is just crippingly slow. When I asked customer service they tried to help and said it was an issue on my end
Reviewer
Sandra
Location
Wembley
Date
16/03/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Comments:
The broadband is very unreliable.. I often work from home and it cuts off unexpectedly. Then I have to restart the wi-fi and wait for at least 15mins after the problem gets resolved. Over the last few weeks it did not work at all in some of the evenings. On top of that is not that cheap, I think I will look for other options.
Reviewer
Gabriel
Location
Stoke on trent
Date
16/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubish company for change the ownership take my 2 month ..the method pay bill hi take me the last one on 24 February the next hi take me in 16 March..the signal internet rubish is not good for nothing..for upgrade internet I have to pay 65.95£ and now the bill is come in 8 April I have to pay over 2 week not a month ...rubish company to much money for nothing ...stupid company ...
Reviewer
chrissie
Location
Ramsey
Date
16/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Aaaaarrrrggggghhhhhh!!!!! These people have placed a bad credit thing on my history, because I refused to pay for their shoddy service! How are they allowed to do that?
Reviewer
chrissie
Location
simon
Date
16/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The incompetence of TalkTalk is staggering,at best.I feel sad for the employees.
Reviewer
chrissie
Location
simon
Date
16/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am SO sorry people. I had to award 1 star at least, otherwise I could not continue. It's Ok, to charge me £390 for a service I haven't received, for over a year.
Reviewer
Dennis
Location
Dumfries
Date
16/03/2017
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
We have been with Tiscali and TalkTalk for years and speeds have dropped badly recently. However, we contacted ther as we were moving to another town to see what they could offer us there. They could not offer us any service there! We would have to find another provider. The insult was that they brazenly said that they would charge us £300 for breaking our contract!
We stood firm and said NO as they did not have a leg to stand on and they backed down. Is this attempt to screw money out of customers what you would expect out of a reputable company?
Reviewer
Rebecca
Location
Norwich
Date
15/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT SIGN UP TO TALK TALK rubbish internet connection and when try to cancel they refuse and say they will make adjustments to improve service, it doesn't happen
Reviewer
Jim
Location
Ealing
Date
15/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
If you value your sanity keep away from this company. You don't want to hear all the sordid details, but I can say that if this was the only broadband provider in the world, I still would not use them. The very worst of a bad bunch of companies.
Reviewer
joe
Location
Scotland
Date
15/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Customer service? Dont think so.
After loads of problems with broadband cutting out I tried to move providers..... every time the new provider tried to get my phone number ported it was blocked by Talk Talk- who just kept denying they did this. This is because you get to speak to someone abroad who has no real idea of any problems and just repeats info or hang's up if you say something to complicated for them . TERRIBLE SERVICE.
Main reason I was leaving was the b/band service however after you are lured in with a cheap deal they increase the fees by 300% without letting you know (no bills sent=paper or email). Very sneaky company. AVOID. If you think you will save money with them you are mistaken as they will take it out on your time throughout the length of the contract (ie an hour on phone to be told to try again later?)...
Reviewer
Kai
Location
Warminster
Date
15/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Quite possibly the worst service ever. Customer services don't have a clue. No one communicates with each other. Such a hard business to try and communicate with. Would definitely tell people to look elsewhere.
Reviewer
koldov
Location
Manchester
Date
14/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I will never recommend talk talk. It is probably the worst service I have seen ever. The connection and the broadband are really bad. The only thing customer service does it is asking you to check the plugs and the routers. If you have any other provider go for it do not go with Talk talk. You will loose your money and patience
Reviewer
Michael
Location
Wilmslow
Date
14/03/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Activated on day promised. Speed faster than quoted, only downside, was the website, took too many attempts to log in. Very happy so far, big saving on Sky.
Reviewer
harshil
Location
Edgware
Date
13/03/2017
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The broadband speed is so slow. I regret buying talk talk and will recommend 100% not recommend people to buy it
Reviewer
Emma
Location
Sunderland
Date
13/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible company I cant stress enough to stay away from them. Couldn't get broadband as was too far away from exchange point, which was fine...it was nobodys fault...but when I tried to cancel they tried to charge hundreds of pounds worth of cancellation fees despite them breaching the contract which stated the minimum broadband speed. I was getting no Internet whatsoever yet still had to pay to cancel, which I refused to do. They said they would provide me with broadband, which they failed to do therefore I should have been able to cancel the contract with no problems. I had engineers out and all sorts which conveniently were no longer on talktalks record of coming out... thankfully, bt had it on their record. I ended up with hundreds of pounds worth of dept and is now in the hands of an ombudsman who agrees they're in the wrong. Absolutely despise this company, broadband is just as terrible as their awful customer service which is riddled with foul rude obnoxious people.If you're looking for a company just as cheap, with outstanding customer service and great broadband speeds...go to plusnet. Amazing company I wish I went with them from the start!
Reviewer
Richmond
Location
Richmond
Date
13/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ignored the warnings signs.
We've moved around a lot and used TalkTalk at our last 3 properties, but gradually the service we've received has gone from poor to unusable. Having been promised that the speed wouldn't drop below 2 Mbps, we've been checking and it rarely goes above 1 Mbps. On contacting Customer Services we are directed to an automated system that sends us text message updates as it runs checks, which is good.
But, having failed to solve the problem we then must speak to actual people and are transferred around an India-based call centre. After repeating ourselves to every TalkTalk operator, we finally speak with a poorly trained "Technical Adviser" who runs some more checks and then becomes convinced that the problem is the microfilters. When challenged on this conclusion (you'll need to trust me now, it definitely wasn't the microfilters) they offer to send out an engineer for an extra charge of £60. Alternatively, if you then wanted to cancel your contract, because TalkTalk have failed to provide the minimum agreed service, they will try to charge you a £50 cancellation fee. How are service providers operating in the UK allowed to offer such a poor service?
Avoid using TalkTalk at all costs.
Reviewer
Jane
Location
Staffordshire
Date
12/03/2017
Comments:
AVOID AVOID AVOID !!! As in all other reviews, poor customer service and ridiculous amount of precious time and hours wasted on calls to them to report continuous or lost connection of broadband. Their customer service staff are very robotic in their apologies and seem to stick to a given script asking you to perform bizarre tasks to fix any issues yourself. Please do not consider signing up with this company. I've just cancelled my contract which by the way took me 2hrs and 3 minutes on the phone to them to do, being passed from one person to another just aswell I couldn't reach my hand down the phone line. signed up with Virgin
Reviewer
Andy K
Location
Wirral
Date
12/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved from Sky super fast fibre after 12 month contract to talk talk fibre in December for 18 month contract. Worst decision I ever made. Paid for up to 75 Mbps with boost, over first month speed was vey slow but was still connected, Xbox kept dropping out as router was setting the nat to strict or moderate, when I rang for technical support they didn't have a clue what I was trying to explain to them. Eventually spoke to English customer service who arranged an engineer who turned up with a new router and said it's Open Reach's fault and added line could only support 13mbps.
Nonsense I'd been getting up to 35 Mbps with Sky weeks before.
Open Reach engineer came checked the lines said there was no problem and managed to check speed to 26 Mbps and told me that was as good as I would get and should expect 13mbps.
So why am I paying for up to 75 Mbps with boost.
I've since trained myself on how to reset the Nat type because there tech support is c#%p.
Waste of money.
Currently getting 12 Mbps., so annoyed !
Reviewer
chokri nasri
Location
colchester
Date
12/03/2017
Comments:
i was have problem since i get the contract and the internet very slow and every time i ring or chat with them online they never fix the issue they want me to have another contract or pay more money to fix the problem really this is really i big joke and i tell them i want to stop the contract beacouse i am not getting good service they say i can't i need to pay for broken contract fee what i can do anyone can help with it ???
Reviewer
Susan Frewer
Location
Middlesbrough
Date
12/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I contacted there customer service department to cancel due to finding a cheaper and better deal. The person I spoke to tried to offer me further deals even after explaining serveral times I just waned to cancel. After he had told he had done it I thought I would use their live chat service to check. That agent confirmed my contract actually hasn't been cancelled. Furious. They said they would transfer my chat to their loyalty team. Once transferred I had to explained everything again to cancel. Each time I asked to cancel they gave me different excuses why my contract couldn't be cancelled. Finally after 40 minutes and talking to 3 different people it was finally cancelled. I will never use this company again. Terrible customer service.
Reviewer
Robert
Location
Cambridgeshire
Date
12/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with TalkTalk so long it used to be Tiscali. I am very satisfied with the service I get from them. The new chat on customer support may be slow to respond but you get through to someone almost instantly.
Speeds have usually been above what they say. I pay for 76Mbps but usually get around 79 to 80.
The only problem I have ever had was the Router started to play up after about 2 years. It kept disconnecting or going very slow. so I bought a new one.
Moving home was a perfect experience too. you tell them when you want to cancel at your old address and when you want it to start at the new one.
The engineer came round and connected a socket and tested the line and was gone in about 15 mins. Then a couple of hours later everything was up and running. Speed was up and down for a couple of days but no problems since then.
I would definitely consider buying your own router for the VDSL as a good one from TP-Link has many more useful features.
Reviewer
Kurt
Location
Dudley
Date
12/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE! Cheap deals but dreadful broadband speed and realiablity. I complained multiple times but afer ages on the phone they only offered to upgrade me to fiber (for their standard price without any discount). They wouldn't even offer to waive the contract breakage fee for all the trouble and waiting times they put me through so I could change ISP. Talk Talk don't deserve any customers for the service they offer.
Reviewer
James
Location
Farnham
Date
12/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I couldn't trust TalkTalk to organise a party in a brewery. Their customer handling is appalling. It is outsourced to India and the Philippines. They make false promises and openly lie when they speak to you. I have had a fault on my line for over two weeks now. I have lost count of the number of times I had to call them (on my mobile due to the fault on my landline) to arrange the engineer to come out. Each time, TalkTalk cancelled the engineer. When I raised a complaint, the person who eventually called me back (that took three calls to arrange just the callback!), told me that the engineer didn't necessarily have to come to my house, despite me having previously been told I needed an engineer to visit. He hang up on me, when I started questioning that. My complaint has been escalated to the CEO's office. Sill no one has called me back and when they try to call me back, it's on my landline, which I keep telling them doesn't work!
The fault is still not fixed. I am going back to BT. I strongly urge anyone not to consider using TalkTalk. Very poor customer service.
Reviewer
Linda
Location
Oldham
Date
11/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish. My internet keeps dropping.Reported the fault and an engineer arrived he agreed that it keeps happening but said couldn't find the fault. Now been charged £65 for the visit as "there is no fault" Been on the phone to some jobsworth for over and hour and got nowhere. Lodged a formal complaint. Cant wait to get away from this company. Rubbish broadband, rubbish service don't touch them with a barge pole. Didn't really want to give them one star perhaps a minus rating should be added.
Reviewer
Ronald
Location
London UK
Date
11/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avarage speed test result : 530kb/s
Talktalk doesnt guarantee the minimum speeds (BT does) and apparently this is normal.
Rude customer service, you signed the contract and they know it! Headache.
Cant even process credit card payments.
Left before my contract ran out, got tired of message: "You are not connected to network."
On full signal - SUPER SLOW
Reviewer
Nicola
Location
Whitley Bay
Date
11/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never use Talk Talk!!!
The internet speed is extremely slow in the Whitley Bay area. The customer service is absolutely terrible the worst I have ever experienced they made moving house a nightmare when I rang to find out my options he made it extremely confusing and proceeded to book me in for an engineer without my agreement and when I had to ask him several times to cancel it he kept refusing to. They wouldn't let us keep our current contract and the new contract was over double what we are paying now but if you want to leave early there is a massive fine so they are able to trap you in.
Stay well clear!
Reviewer
Michelle
Location
Liverpool
Date
10/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke , internet and tv where meant to be active 6-3-17 and im still waiting now , my mobile phone bill has been ran up because ive had to phone them for updates and they say they are still working on it and the cheek of the company send me a bill for what my tv and internet that hasnt been used because its not working !!! Should never have chosen to come with this broadband company , they have no clue what they are doing and mess their customers around ! Not happy at all
Reviewer
Catherine
Location
Doncaster
Date
10/03/2017
Comments:
Do not sign up with talk talk. It should of gone live on the 7th March. After numerous phone calls they said it maybe the 17th March now. I'm so furious!
Reviewer
J
Location
Date
10/03/2017
Comments:
Disgusting service
Poor customer handling
Never ever been so angry in my whole entire life regarding business handling over the phone
2 appointments messed up
A lot of my time wasted
Would recommend NOT using this company!!
Reviewer
Jordan
Location
Preston
Date
09/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's a shame you can't give a zero star rating! Talk talk need locking up for the "service" they provide. Worst internet I have ever had. Would happily go back to the 90 's and put up with dial up than give these crooks anymore money! Someone there needs to pay attention to what people are saying as I can't see a future for talk talk.
Reviewer
A
Location
London
Date
09/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We got the offer to transfer to Fibre with Talk Talk as existing costumers and we thought why not.
Talk talk representative guarantee that will be a smooth transfer with no gaps between. On Friday 3rd of March our connection went offline and it has been like that since. Shocking service - rang numerous times as I'm still without internet - spent 40 minutes hours on my mobile phone today. Staff totally untrained or knowledgeable.
Reviewer
Sarah
Location
London
Date
09/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible connectivity.
Reviewer
David
Location
Bristol
Date
08/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I contracted 76 Mbps optic fiber, and it's a joke. The speed has never been anywhere near that: the best result I got is 1.3 Mbps down, 0.87 Mbps up.
A week ago my internet stopped working, I'm calling everyday the customer service, and they are useless: they arranged an engineer that never came, and don't do anything useful. I'm going to switch right now (I'm connected using a phone hotspot).
Reviewer
Arnaldo Teixeira
Location
Sunbury-on-Thames
Date
08/03/2017
Ratings
Customer Service
3.00 stars
Comments:
The worst ever! You pay for something that you never have. Then you need to keep calling them to complain and eventually they fix the issue for 1 or 2 days. then everything is back to the same rubbish! Horrible! Average internet speed (when you pay for up to 35!) is 0.8!!!
Reviewer
david
Location
thornton cleveleys
Date
07/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I could not get connected with where router tried for 2 days spent a total of 90 minuets on chat with them Cancelled the order but still waiting to be transferred to Sky the date THEY gae me was the 3rd March now the 7th
Reviewer
Courtney Humphrey
Location
Bettws
Date
07/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I've never had such rubbish internet connection I can't believe I even thought bout signing up with talktalk the broadband speed is rubbish the customer service I've rubbish I've spoke to about 1 person that didn't have attuitude. I had broadband fitted 8 months ago in that 8 months I have only made 3 payments of 32 pound because there's not a day my internet works fully it's cuts of for a food 5-6 hours talktalk told me my broadband box was have technical work done to it so I wouldn't have to pay anything till April the 26th i had compo off them till next month. I've spoken to the manger today and all she kept saying is 'you haven't paid' and ' calls weren't recorded so there's no prove of anyone speaking to me or my partner about this problem'
Moral of the story talktalk are RUBBISH!! Wouldn't waste another penny on them :)
Reviewer
Leopoldo
Location
Manchester
Date
07/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Two months since ordering the service and they still cant get us online. Really bad decision to move to TalkTalk business.
Reviewer
Michael
Location
Middlesex
Date
05/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ureliable, some days its fast but mostly slow and about once a week it goes off for between 3 to 5 hours. I'm sorry I ever had anything to do with them.
Reviewer
James Mckechnie
Location
Grangemouth
Date
04/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've never had such a poor service for internet and customer service. If you want internet that you have to reset the router twice a day and phone them constantly and like being driven crazy then these guys are the company for you!! Absolutely sh##e
Reviewer
Remi Morris
Location
Wales
Date
04/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a terrible company wasted 3 days back and forth for them to tell me I'm not allowed services unless I pay £300 left by previous tenant even thou I have been at the house for three years with bt. I will contacting ofcom my advise to anyone looking is stay well clear off this company
Reviewer
Joanna
Location
Dewsbury
Date
04/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I'm very happy. Everything is working great. Cheap and speed Internet. I didn't have any problems. Activation was very quick, and nobody was in my home, to turn on it, so that is very good, because you dont need to take day off in job to wait for service. No hiding charges. No activation fees, free router. The best broadband ! Thank you
Reviewer
Caris
Location
South wales
Date
03/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking service - rang 4 times in a month as without internet - spent 2 hours on phone today . Staff totally untrained or knowledgable . Wanted to charge for engineer and new router !!!
No apology or concern - English was poor / attitude a disgrace.
Value for money and service - nil !!!
Reviewer
Stephen Hedges
Location
Chesham bucks England
Date
03/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service over 19 hrs on phone trying to get my broadband speed as promised I pay an extra £10 a mth and not received better than 5.35download speed. They have robbed me ! And are probably robbing you Promised compensation never been received ! Dont deserve to be in business cant always understand the people you talk to ! AVOID AVOID AVOID !!!!!!!!!!!
Reviewer
William
Location
Tewkesbury
Date
03/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible company.
They may be cheap but that is because they give you cheap service. Firstly they supply routers that don't work properly we kept getting dropouts and super slow speeds.
Talk talk engineer came out replaced the router....same problems still.
BT engineer came out...couldn't find any problems. With the line.
Signed up to Fibre with talk talk...as we were told that that would solve the slow speed and dropouts.
Fibre was jus as bad, paid for 38mbs download and we got 6mbps maybe 10 and still drop outs....called talk talk....and engineer can come out it we would be charged £65 for the visit.
Called BT 5 minutes later....Fibre broadband for £3 per month more...signed up.
Been with BT 4 weeks with a constant speed of 54mbps download speed and no drop outs.........very interesting.....
AVOID THESE CHEAP COMPANIES GO WITH BT!!!
Reviewer
Gina
Location
West midlands
Date
03/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with talk talk for six months now. Never had such unreliable broadband. Don't bother with these. You will spend hours on phone to customer services with advisors who really have no idea and you cannot understand them as they will be from mumbai. Can't wait for the contract to end ! I'm leaving as soon as possible!! Save your money !
Reviewer
Juliet
Location
Aylesbury
Date
03/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TallkTalk are appalling on every level. We have 0.4mbps on our broadband and are told this meets the accepted service levels. The service is intermittent with broadband dropping up 6 times an hour, phone lines dropping and currently no service at all. Customer support is a joke - if you can get through the automated system without the message 'we're working on it, goodbye' to talk to a call centre person, they'll ask you to perform increasingly bizarre actions that clearly won't fix your phone fault. Good luck if you can find anybody to resolve issues - the head of complaints can't be bothered to reply themselves and you'll get an automated letter with no contact info. Says it all really - a company that can't be bothered. Unless it's sending you a bill.
Reviewer
Steven
Location
Ayrshire
Date
02/03/2017
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Comments:
Glad my contract is up! Have waited a long time for this. Talk Talk = Avoid Avoid! Multiple router breeches. Unreliable service. Customer service stinks. They pass you around and dont really want to help you. Was also given someone elses landline number and was plauged with calls from debt companys for 18 months. TalkTalk said they couldnt change my number. Terrible service. Never again.
Reviewer
James
Location
Fife
Date
01/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking company. Lie and miss sell you anything they think you will listen you. Garenteed fibre speed 3.4 meg. Constant unreliable broadband. Zero customer service, only an excuse and me no understand service. Would avoid talk talk and looking to leave as soon as am free todo so
Reviewer
Iain
Location
Mansfield
Date
01/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Literally the worst company I have ever dealt with ! Do not go with these people under any circumstances.
Had talk talk for a week now, fibre optic the best they have........ it is slow, very slow, loads on ever page you try to gain access too. Will not work with sky tv properly just says connection issues. Spoke to talk talk who said your internet is fine and is very fast it's sky's fault..... I told home how can it be fine when it is slow? He just said no it's fine it's not a problem out end. Next up is the service..... spelt our names wrong when signing up, then tried to charge us £50 to correct the spelling. The password we set up when signing are spelt wrong so every time we ring up we have an argument over passwords and how to gain acces too our account. The call centre and services are based abroad so you have absolutely no idea what anyone is saying to you and they can't spell any names you say over the phone.
1 week in and we are cancelling ! Don't waste your time or money. Poor quality, poor performance and overall poor service. Didn't even want to rate these a 1 they are that bad.
Reviewer
Gabrielle
Location
London
Date
01/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
One week on I have no phone/internet no tv box I only have the router as I rang on the joining day to ask for it rubbish
Reviewer
Adam
Location
Sheffield
Date
01/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband ever had better wifi speeds in a tiki hut with a wooden router powered by a hamster wheel in the amazon rainforest. My gran could run faster than talktalk download speed absolute rip off don't ever give them any money because they don't deserve it. I pray that they become bankrupt and homeless because of all the wifi problems I encountered. Have a nice day :)
Reviewer
raj
Location
Bristol
Date
01/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Want good internet and browse it with peace of mind then stay away from Talktalk. You will get to speak to adviser in UK if you want to buy their service but if you have any technical problem then you will be directed to Philippines where people do not have any idea how things work and read only the paper given to them by their manager. 0 stars.
Reviewer
Jicheng
Location
4 Kings Parade, Askew Road, W12 9BA
Date
01/03/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Price is good for Talktalk, not for clients, expensive than BT, but they Often secretly control the data traffic, so that no traffic. when you find can not land the internet, you find service is also difficult to get reply.
Reviewer
Baran
Location
Gravesend
Date
28/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Talk-Talk are good.....If you are planning on just browsing the web and not watching or playing anything. I have the 38Mbit/s fibre medium and the router lights go red when I put any sort of pressure on it. I try to watch live streams and it just isnt possible, the router provided is lackluster and they refuse to accept that its the router thats the problem. They ask me to monitor the channels to see which is the best one but isnt that their job? If you want good service and internet pls switch to virgin media...
Reviewer
Shabana
Location
Manchester
Date
28/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish service, I was told in global mins pakistan was included, when I got a big bill, made enquiries, was told pakistan not included. Don't trust them they will do anything to get customers . operators are thick.
Reviewer
Meg
Location
London
Date
28/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Literally the worst service I have ever used. Broadband didnt reach through the entire (small 2 bed) flat. They never fixed this after multiple calls from me. When I called to cancel they made it extremely difficult for me to leave. When I finally did manage to cancel they charged me an extra month at the end (on top of the extra month I had already paid because of their 30 day cancellation policy). They would not admit to this being a mistake so I am now 2 months out of pocket even though I havent lived in the property for that time. Absolutely unacceptable. Customer services are the least helpful beings ive ever come across. Do not waste your time and money on this company. Their broadband isnt even cheap anymore.
Reviewer
Peter
Location
London
Date
27/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
A disgusting service. Moved address and they wanted to force us into another 12 month contract term amounting to a further £80 a year or pay £120 cancellation fee. After 50 minutes speaking to 7 different people I opted to cancellation fee. THEIVES. would not recommend.
Reviewer
Ex Talktalk customer
Location
London
Date
27/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk provide a very poor service, the internet service hardly ever works and the customer service team and the engineers are no help and are infact very rude. The only suggestion they have for their lack of sevice is to pay more and upgrade and pay them more. I would strongly advice anyone looking to change broadband providers to not join talktalk
Reviewer
Christa
Location
Reid
Date
26/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Paying for 76mbps after upgrading from 38mbps and still not getting any better than what I got from sky talk talk lie and talk rubbish
Reviewer
Jenna
Location
Coleraine
Date
26/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible connection and terrible service. Never sign up service is appalling! I have moved to Sky
Reviewer
Michael
Location
Middlesex
Date
26/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A very unreliable service with variable broadband speeds. Some days it's fast and some very slow and,until recently, some days no broadband at all. I'm sorry I've had anything to do with talktalk, I've been in touch with them but to no avail. Recently they sent an e-mail saying they would only be doing engineering work between 3 and 5am and at least I'm now getting broadband everyday. However I still regard them as not being fit for purpose.Perhaps they'll improve their service and my opinion of them will change.
Reviewer
Michaela
Location
West Sussex
Date
24/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is dire. I've had slow broadband of 0.3 download for months. Now I have no phone line but still have 0.3 Mbs out of up to 17mbs. It also freezes about twice an hour with their router or my new router. I waited in for an engineer that didn't turn up. Ive unscrewed the box and sent a photo. Ive had my line reset more than I've had a hot meal in the last month. They are very efficient at taking my direct debit out so kudos there. Although that's gone up by ££8 / month recently and still no ability to take calls or get some money back.
Reviewer
chloe
Location
doncaster
Date
22/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TALK TALK IS ALL RUBBISH!! I have been having problems with my router going on and off for months and they keep just telling me to reset it, the man on the phone also has me unscrewing the plugs for nothing. I dint think the man on the phone had a clue what he was doing.
Reviewer
Dario
Location
Reading
Date
22/02/2017
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Comments:
We don't have the fibre optic broadband so speed wise it isn't great - used to get 18mb but now for some reason we get 2. Am leaving next week to try Sky.
Customer service has always been ok, not many problems there and have had them talk me through troubleshooting on the phone before.
My one biggest gripe is the reliability. It seriously disconnects at least 10 times a day which is just not acceptable.
If they could sort out the reliability I'd definitely recommend them. Maybe other people have the reliability. Unfortunately on this basis I won't recommend.
Reviewer
John
Location
Pembrokeshire
Date
22/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please do not consider switching to Talk Talk, I am considering paying £300 to get out of contract, charged £65 for engineer visit that didn't fix problem, even tho Talk talk's BRIGHT SPARK engineer said fault was with BT line. Disgusted with them and the service, drops out 5 times a day and SUPERFAST FIBRE of 2.5mbps and NO MORE!!! Customer services are, well for lack of a better word useless and very rude.
Reviewer
Sarah
Location
Nafferton, Driffield
Date
22/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would not recommend anyone to go with talk talk they have poor customer service, I have had a problem with my broadband since October last year and is only getting sorted out now as I demanded a bt open reach engineer to come and fix the problem. I had to tell them how to do the job and what the problem is where my partner being in thus line of work he knew what the problem was. They didn't pass any information on to the people who needed to know and that they lied to me to tell me that they had sent my details to bt open reach and sent it back saying no fault.
Reviewer
Drewcula
Location
South-West Scotland
Date
22/02/2017
Ratings
Customer Service
2.00 stars
Comments:
The only happy thing I can say about them is that the people I have dealt with on the phone have always been pleasant although a lot of the time we've been unable to understand each other. Few of them are that fluent in English and I do not have an overly strong Scots accent and am very well-spoken grammar-wise, so I doubt I am causing any communication difficulties.
We were sent one of their own routers last time we had a problem, and it's terrible - we've gone back to our trusty Netgear one. The connection speed is still patchy, slow and unreliable at best however.
I don't believe we even joined TalkTalk on purpose - they absorbed whomever we were with before (Homecall, I think?) who had given us a reliable service - and we've tolerated them too long as these past two years the service has degraded unacceptably and our sanity along with it.
Reviewer
Jess
Location
Newcastle-Upon-Tyne
Date
21/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Goes off 5 times a day and when it is on its horrific. Dont go with talktalk.
Reviewer
Liam
Location
Salford
Date
20/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk are utterly terrible. Not only do they provide an extremely slow service that becomes unusable during certain times during the day, they have some of the worst customer service i have ever come across. I had a broken router, and after months of contacting them trying to get a replacement i eventually had to give up and fork out to buy a new one myself because the customer service was so bad they simply refused to send a replacement router and tried a load of stupid "fixes" that did nothing. The new router fixed the problem i was having, proving that the old one was broken, and they still refused to admit that they were wrong and that i required a new router from them. Would honestly give them less than 1 star if i could, moving to virgin in 5 days, cannot wait.
Reviewer
Dismayed
Location
Sheffield
Date
20/02/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Beware if contemplating talk talk broadband. They only guarantee a wired connection not wifi speed. They r charging us for a service not fit for purpose. To get out of contract will cost £299. BB
Reviewer
Robert Goulty
Location
Sheffield
Date
19/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just utter garbage, the worst ever value for money I have ever come across.
Reviewer
Steve
Location
TORQUAY
Date
18/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Been with TT for as long as I can remember. When I left the family home my ex wanted to go with bt so the account was cancelled at the start of December. Told by an operator that Dec was last bill so paid that then cancelled direct debit. Then had another bill in january told not to worry about it and the bill will be amended. Another bill in Feb+non payment fee. Paid that. Got another bill again for £55 even though the account is cancelled? The operators don't have a clue. They read off a script. I just what away from this company
Reviewer
Agnes Kopec
Location
Wokingham
Date
17/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I have ever used. Been paying over £40 a month for fiber and it wasn't even close to fiber's speed. Ended up with 30 day cancellation notice and got disconnected after 2 day. KEEP AWAY FROM THEM AS ONCE THEY GOT YOU ON CONTRACT THEY WON'T CARE AS LONG AS YOU PAY.
Reviewer
Vicki
Location
CHRISTCHURCH
Date
17/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In the last 18 months 3 x New router, could not understand the language. we rang customer service she started speaking in her own language very loudly to a colleague very rude. Lost internet connection number of times in the last 18 months, so many we have lost count. ZERO STARS HIGHLY NOT RECOMMENDED.
Reviewer
Melissa
Location
Nottingham
Date
17/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well I've been with talk talk for 8 months and I have been in dispute with them ever since. The broadband and customer service is a disgrace. This service works for 2 hours a day and then cuts out. I'm sick to death with calling them and doing the same checks time and time again. I have got no where and there customer service team don't listen and are damn right rude and bang out of order. 12 times they have put the phone on me. What kind of service is this. A representative called today at 13:19 and as soon as I said no the issues aren't resolved he too put the phone down. I've asked to cancel 4 times which also declined. Sick to the back teeth. I don't know what to do know. Legal action
Reviewer
Lady Leisure
Location
Staffordshire Moorlands
Date
16/02/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Been with TT for several years. Thought it was time to look into the service as paying for 38 fibre and lately getting cutting out of internet and slow speeds. Tested on the BB site and its 22. So I m disappointed now,I realise all the distance to box stuff but isn t it about time they improved the service especially when my friend has excellent speeds from virgin. Why do we have to put up with this, speed governed by distance to green box, and old phone lines? Never had much to do with the service, as I'm told you speak to foreign people who read from scripts. That's not on either. I was happy enough a few years ago but think its time for a change.
Reviewer
Sarah
Location
Dunfermline
Date
15/02/2017
Ratings
Satisfaction
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Can't really comment on customer service as I've never had to contact them. I've had the faster fibre (38Mb) for just over a week now and haven't had a problem at all. After reading the reviews here I was worried about switching so have been closely monitoring the speed with regular speed test. Generally it sits at about 35-37Mb/s, I'd say about 95% of the time it's at this speed. Sometimes during peak times it dips to about 20 and once it went down to 14. Never had to reset the router and I get good signal to my phone all over the flat. Couldn't be happier that I switched.
Reviewer
johnathon
Location
Leeds
Date
15/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The absolute worst company I habe ever dealt with. 4 hours on the phone earlier to all over the world and nobody understand ads what's going on and even after this period of time unresolved! This was on 6 occasions!
steer well clear.
Reviewer
Michael Ridley
Location
Carlisle
Date
15/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As somebody has already said,its a shame I can't give a zero star. Cost me thirty pound in mobile top ups in one day to try to speak to talktalk. No interest in solving problems. As soon as your thirty days cool off period is over ,everything went off. I have to give them 28 days to fix my phone. Stay well away from this company.I wish I had
Reviewer
Never use talk talk
Location
Canvey
Date
15/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Talk talk customer service is diabolical ,no phone working and they keep passing u from one deptment to another , outside line fault and they won't fix . 14days and counting , talk talk is all they do . They haven't even got an email contact address
Reviewer
Tom
Location
Bicester
Date
14/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have to use my 3G because talk talk is so slow
Reviewer
Patricia
Location
London
Date
14/02/2017
Comments:
Worst company by far wish i never went with these i had broadband installed 2 weeks ago and iv never had any sort of internet after wot seems like 400 phone calls hours at a time the issue has never been solved even tough they have promised time and time again! The robbing fxxxxxx even had the cheek to bill me for a service iv never had! Want to leave but they are tellin me theres a early leaving fee
Reviewer
David Clarke
Location
Spondon Derby
Date
14/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Comments:
Not satisfied on fiber optic not getting it last speed check 12.1mb 4.0mb upload speed
Reviewer
Cristian
Location
Hove
Date
14/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company from uk!
Reviewer
Nick
Location
Pontyberem Llanelli
Date
12/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
When you have a problem, it will last forever.
The worse company I have dealt with. 2 1/2 hours to speak with someone, regarding your current issue. Passed from pillar to post, not understanding your basic questions and problems. 2 weeks to get a fault resolved, with over 14 hours of phone calls from my mobile. Avoid this company at all costs. Speed problems for the last 12 months, still not resolved. Thank goodness my contract is now up and moving to BT in 2 weeks.
Reviewer
Ben
Location
Cornwall
Date
11/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor poor service. Worst company I have ever dealt with. Don't bother... find a better provider.
Reviewer
kyle
Location
coventry
Date
11/02/2017
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Big leap in the right direction for talktalk always had better speeds than promised compared to others I have met who have have been with them since there bad patch my cabinet is quite a distance from my house as well for £23 a month you really can't go wrong
Reviewer
Ed pyke
Location
Kinsham
Date
10/02/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Really poor avoid. Broadband speed drops out frequently and you have to reset the router. Nightmare to set up including multiple engineers and calls that take you through a far to rigid set diagnostic process. Worst of all is the customer service which I would give zero stars if possible. Missed appointments, zero empathy call centre, long waits and passed from team to team. Avoid
Reviewer
Phil
Location
Rotherham
Date
10/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor speed and not at a busy time seems to coincide with push to sell fibre optic are they just dropping speeds to make me upgrade to more expensive contract , have been customer for a long time seems to be no respect for loyal customers.
Reviewer
Paul Milton
Location
Wolverton
Date
10/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking in every department. All customer services are based in the far east so they can save money, at the expense of anything ever being resolved satisfactorily, due to communication problems with advisers that do not understand what you are trying to explain to them.
Reviewer
Paul Simpson
Location
Milton Keynes
Date
10/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst of all the service providers out there. They will try and charge you for unreasonable things unexpectedly that are not justified. AVOID!
Reviewer
Paul Oldroyd
Location
Milton Keynes
Date
10/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The customer service is the worst i have ever experienced, and i would recommend to stay away from this company if you value ethic moral codes of business and your sanity!!
Reviewer
Paul Rooke
Location
Milton Keynes
Date
10/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Was charged for a missed engineer visit, even though i cancelled in plenty of time before he was due, and this was due to engineer trying to re-schedule for a time i was not able to make - despite this and being told by an adviser that the fee of £35 would be wavered, i was then told that they would not waiver fee. Also, broadband speed and connection not always reliable. Customer service is always terrible, due to call centre being located in far east, and customer service representatives never understand what you are attempting to tell them, and vice versa. I had been with Talk Talk for many years, but will never return to them again - they have lost my custom now for the sake of a £35 charge that should never have been issued. Warning to other potential customers is to stay away from this service provider.
Reviewer
Luke
Location
Deal,kent
Date
10/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet does not work ever!
Ring customer services and they do try to help but everything they do does not work.
Get internet in my front room where the hub is, but no matter where we put it it will still not work. It cuts out all the time when downstairs and no internet up stairs.
Reviewer
Daddyoftwo
Location
Manchester
Date
09/02/2017
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Didn't actually go with TalkTalk as before the switch Virgin phoned me up with an offer which I couldn't refuse as I had been a very loyal customer. Also my wife was not happy about the switch to TalkTalk given their reputation. However, I found their sales snd cancellation staff in the main friendly and professional.
Reviewer
Lucy
Location
South yourkshire
Date
09/02/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I would definitely recommend talktalk, as in the small print for everyone complaining there is a guaranteed minimum speed for your area which if it drops below you can cancel without an exit fee, I'm happy with the speed I get as there is only 3 of us who use it and one gamer we get around 5mbps on average.
The Internet does slow down a little around peak times but anyone with common sense knows that traffic management has to be used on a BT line considering how many providers use them.
My price is fixed as I was told it would be it stays at £28 per month as I only use what's inclusive in my package.
The customer services I do think could have better English sometimes but for the most part they have better English than most English people!
I only needed an engineer once when I had a problem which was dealt with within a week as again we all know it's BT engineers who have to service every provider on their lines so I understood it was impossible to come out straight away.
All in all I would say talktalk have a brilliant service and would recommend it to anyone, if you are someone who needs really high speeds go to virgin as we all know talktalk and all other providers can only support speeds up to 76mbps as their is no fibre to your home on a BT copper Line but definitely one of the best companies who do actually have some UK call centres!
Reviewer
Santiag
Location
Arsenal
Date
09/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid talk talk. DO NOT hire talk talk. After a long set up wait and an engineer visit, internet was not working. Then had to wait for 3 extra weeks for a talktalk engineer appointment. He didn't fix the issue, and had to wait 2 extra weeks for another engineer who allegedly fixed the line, but still no service. After more than two months with not trace of service, I tried to cancel. This was even worse. They made me repeat my story over and over, having unbelievable excuses to postpone my cancellation. I have been told that I had been cancelled 3 times already, but bills still keep arriving. They look for reasons to charge you wherever they can, whether you are getting the service or not is out of the question. Don't trust what customer service says either. After 8+ hours at the phone, I can tell you, DO NOT HIRE TALK TALK.
Reviewer
Laurette
Location
Leverington
Date
08/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely useless, fed up with talk talk, had issues since the beginning, phoned numerous of times and no help, find them rude service, canceling as from tommorow!! If there was a minus option they would get minus 5 stars
Reviewer
Caroline
Location
Croydon
Date
08/02/2017
Comments:
Absolutely appalling Words fail me. AVOID at all costs. Can't wait for them to go into administration. I"ll probably throw a party to celebrate. Pay bit more with BT, Skype anyone bar Talk Talk.
Reviewer
Kamran
Location
East London
Date
07/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid TalkTalk at any cost. I originally chose TalkTalk as they had a deal on for fibre optic and was relatively cheap. I was truly excited to start a fibre contract with TalkTalk. The night before the 'Go-Live' date I phoned the customer services to reassure that the broadband would definitely be working at midnight, they told me not to worry, it will be active at midnight. Midnight came and the network was still down. I waited to the morning patiently to phone into the customer services, they told me to wait for the following midnight. I agreed to do so and waited patiently. That midnight came and still no network. I called the customer services in the morning and explained I still have no network and require urgent attention as my coursework was due the following day. They transferred me to multiple departments; complaints, management, higher management. My issue was still unresolved. They then told me to wait 24/72 hours till they can solve the problem. Just to say, I failed my coursework for lack of research, thanks TalkTalk. After 3 days have passed the network was still not working when they told me it would definitely be working by 72 hours, I phoned in to the customer service centre. They once again referred me to so many departments and this was the longest time I have ever been on the phone to a call centre "5 hours and 26 minutes", they really do like to put you on hold. After the issue still not being resolved I decided to leave as they had once again told me to wait a further 24/72 hours. They then referred me to multiple departments again. They tried to tell me to pay a £381 charge for cancelling, I refused to as it was before 28 days. They then said I had a final bill of £30 for the month that it went active. I explained a numerous amount of times I will not pay a single penny I've not had any service from the minute I started the contract and have no idea why I were to pay the £30 charge. They said I could pay for a engineer which is £65 and just wait 28 days for them to solve the problem. This was a cycle I had to go through with every department. I finally managed to cancel by saying the words to every question "I would like to cancel and I refuse to pay anything as you are owed nothing from the lack of service I was provided."
I repeat stay away from TalkTalk it is not worth the headache, I have never had so much headache from anyone let alone something that I would pay for their service. This has been the biggest nightmare purchase I have ever had. If you like disruption to your day to day life go to TalkTalk else stay away.
I am studying Network Engineering and I asked to speak to the network department the customer services refused to forward the call to them and they chose to speak as a mediator. I also asked them to phone BT OpenZone as they are the line provider, they refused to do so. I feel like the networkers there are too lazy to do their job and Customer Services are nothing less than incompetent and money grabbers.
Do yourself a favour and avoid a headache.
Reviewer
Jamie
Location
WREXHAM
Date
06/02/2017
Comments:
Shouldn't be legally allowed to trade, had issues with the mother's broadband, phone operators are foreign and blatantly reading from a script, engineers are cock up artists... When and if they actually arrive, completely disgusted with service, if I can put just one person off having to experience there terrible service writing out this is completely worth it!!
Reviewer
May
Location
Southampton
Date
06/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Poor broadband reliability (it cuts out often) and poor customer service. Many talktalk telephone operators struggle with their English, so explaining any problems you might have proves to be a nightmare. The router we were given was pathetic and router upgrades were reserved for new customers only, so our requests were refused. Once off contract, talktalk sequentially hikes their prices hoping you won't notice. The service has lax security too. Avoid talktalk if you can, it's complete rubbish.
Reviewer
liquisha
Location
wales
Date
06/02/2017
Ratings
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely ridiculous. as i deal with customers myself i am aware of the service that must be provided. service from this company is beyond disgusting. been over a month since we was meant to be connected for phone, internet and TV. nope of course there are still problems that still are not being seen to. doesn't deserve a single star
Reviewer
Sonia
Location
Northern Ireland
Date
06/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Terrible service! Terrible experience! I have had problems with talk talk since I started using their services. It isn't a transparent company at all! I cancelled my services with them a 4 months later I am still being charge for a service I wasn't using (and I couldn't as it was cancelled). It is quite unacceptable.
Reviewer
Glencrooks
Location
Northern Ireland
Date
05/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting customer services. You will never speak to a British customer service employee. You'll get the Philippines or South Africa. And they don't talk to eachother. They must have flaws in computer systems too because whatever your problem it won't get recorded on your notes. I wrote to customer services in Southampton just to get a response from someone I could understand. They never replied
Reviewer
PeteA
Location
Surbiton
Date
05/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
First the good points - the customer service staff are polite and accessible (much easier and quicker to speak to someone than many other providers). Unfortunately that's the only good point. The quality of the broadband service is appalling. I'm paying for 76mbps (Fibre L), the highest I have ever seen is 16.9mpbs, the usual is 4-5mbps. I've never used the home phone (even though I have to pay for it), the TV service is just FreeView, with a very slow and clunky digibox. Any modern SmartTV will be better - I've removed the TalkTalk YouView box and just use the Samsung TV with a memory stick shoved in the back for recording. I cannot recommend Talk Talk for anyone. I am going to pay the fine to be able to leave the contract early.
Reviewer
James Clarke
Location
Colchester
Date
05/02/2017
Comments:
I'm refusing to give ANY stars as they don't deserve any!
Was only a customer for about 4 months, in that time I think it only worked for 2 weeks, internet would go off every 15 minutes, if you out a load on the router (I.e watching an internet TV channel or try downloading anything) counter light would turn solid red. I canceled for no service and took my complaint to the ombudsman, to my astonishment they won the case (wtf?) They won due to the fact they were fair (really?) I didn't complain enough about my lack of broadband at the begining, I didn't read the terms and conditions about them not promising a fault free service, also I sighted I wanted to leave as I had a price increase in my first month, I was told I wasn't on a fixed tariff so they had every right (they might want to check their advertising) AVOID this company, I've regretted it ever since, I paid all my bills in full until leaving even though I had NO service and now I have to pay a further £368 (they are knocking a bit of money off as a goodwill gesture) I've suffered sleepless nights over this it's not worth the stress. I'm back with sky now for all my services and they all work perfectly. I'll have some Champagne on ice for when this company goes into administration.
Reviewer
T. henson-Webb
Location
Maldon, Essex
Date
04/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I've finally given up with Talk after about 15 years as their service really is terrible. They never delivered the speeds they promised and somehow persuaded me to pay for an even higher speed that I only got close to once.
My broadband finally failed (broadband light green, internet light red) and so I went through the usual motions, and they sent a new router, which as I expected didn't sort it. They then said the fault would be escalated to their technical team and I would get a response in 72 hours.
They didn't so when I phoned they said actually it was three working days and as it had been over a weekend they still had two days to respond. They still didn't and again I called, but this time I'm told that their technical team only work office hours and as it was outside the couldn't help and I needed to call back. The next day (during office hours), the response I got was hopeless, they had no idea who was doing what, or when.
I gave it two more days, called back and got the same response, so said I would be changing providers, at which point they got interested and suddenly started talking about sending an Openreach engineer out. When pressed as to why it had taken them ten days since the fault had been escalated to mention an engineer, the guy admitted that calling one out costs them money and they only do that if they have to.
Anyway I am now with PlusNet, plugged in the router yesterday and it didn't work (as I expected). Called this morning, explained the situation, the guy tested the line and said there was a fault (Talktalk insisted there wasn't). Connected Openreach immediately and was informed that they would be investigating it in four days.
This delay is on the Openreach side, so the point is PlusNet did more in five minutes than Talktalk did in ten days!
Reviewer
James Mitchell
Location
Suffolk, uk
Date
04/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Utterly inept company,
We called talk talk to report a broadband fault. It took half an hour to pursuade them to talk to me as they were determined it was not my account despite my name being on the bills.
Eventually they agree there is a fault on the line and I wait 10 days for an engineer to appear.
The engineer is then sent to my old address which luckily is only 5 miles away, rather than to the billing address.
The engineer was very polite and helpful but diagnoses exactly the same fault that has already been identified and now I have to wait for a BT Openreach engineer to arrive instead. Talk talk then spend 5 minutes explaining how they are going to charge me £55 if the Openreach engineer does not find a fault, or if I miss the appointment, no apologies for wasting my time by making me wait in for a day for an engineer they knew would never fix the problems.
They really are the very definition of corporate ineptitude, use them at your peril.
Reviewer
Jenny Jones
Location
Horsforth
Date
03/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The internet service is poor and what's more the customer service is even worse.
I do not recommend anyone going with this company and if you do don't try to leave them they then make a poor service worse. Absolutely ridiculous company.
Reviewer
Warwick
Location
London
Date
03/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible experience.
Went through the whole half hour call to sign up - had a credit check and gave my bank details - agreed to a contract.
Was being transferred to another department (third person) and line went dead.
Called back and there was absolutely no record of my call.
Think I dodged a bullet looking at the other shocking reviews.
So annoyed they did a credit check and took my bank details.
Will definitely NOT be using!
Reviewer
Joy
Location
Brum
Date
03/02/2017
Ratings
Speed
4.00 stars
Reliability
4.00 stars
Comments:
All my problems started ouch when i went wireless , wireless ouch wifi what wifi .... even had booster fitted .... after numerous phone calls to talk talk .. ( customer service ) really don't think talk talk got one .....guys thought my tongue worn out lmao ....even sent email twice to forward my issues to talk talk ( yes you all guessed right no reply .....) After having my monthly payments raised ...at last wow got fibre for me it great : brill ... given my tongue rest .... would I re new my contract when it up .... dout it ...,happy for while as back in action by all x
Reviewer
Sam
Location
Date
03/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rude
Reviewer
Helen
Location
Kettering
Date
02/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If there was a zero rating, I'd use it. One star is one too many.
I have just posted this on the TalkTalk twitter account, in the vague hope that something might be done for my poor 80+ year old parents. Not holding my breath tho.
"Pls explain the appalling service my elderly parents are receiving. No internet for over a week. New modem sent today despite no need (same model as before) and my poor 84 year old father, with Parkinson's, having to follow an Eastern European accented lady requiring him to follow instructions for connecting it. This involved him getting on his hands and knees to reach the modem. Ridiculously, he had already been told he needed his computer to be close to the modem. (??????) Impossible since the computer is upstairs and the modem is downstairs. Also, once the poor man HAD connected the modem as per the instructions, the 4 green lights DID come on but moments later went off again to just be red. When he asked why, he was told "oh it will take about 3 days for the connection to work". He - rightly- queried this nonsense. Was then told "perhaps just 24 hours then". Utterly appalling to be giving out such rubbish. Utterly appalling service. My parents were also the victims of your dreadful hacking scam last year and had a most upsetting period of time where they had to deal with money stolen from their bank. Far too much to expect people in their 80s to contend with. Yes, they are lucky to be supported by myself and my sisters but this shouldnt be necessary. To now learn that they are STILL experiencing such a diabolical service from you is simply unacceptable. Talk Talk is not fit for purpose and I suggest you contact them directly tomorrow to assure them you will do your UTMOST to rectify their problems immediately.
I look forward to your response.
Reviewer
Tim
Location
York
Date
02/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I have been with this company for nearly 2 months now and it's turning into a nightmare. Firstly, I had to wait for 3 days after the engineers installed my equipment, despite being told that they would have me up and running before leaving. I live in York where TalkTalk provide superfast broadband but it isn't super fast at all. It's worse than what I had previously with Virgin which is advertised at a speed 15 times lower. Then, I went to use my landline and it wasn't working so I contacted them and they suspended my services for 4 days because of their mistake when they set me up. They told me it would be 2 days, then 3 and then 4. Lies and incompetence and I'm not standing for it any more. I have made it clear to them that one more cock-up and I will cancel my dd and see them in court if necessary. Awful company - stay away! Remember the old saying - if you pay peanuts, you get monkeys.
Reviewer
m.boggia
Location
Banchory,Scotland
Date
01/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely AWFUL.I have been with Talk Talk for several years, it has never been great but OK'ish.After my last contract was up I was going to leave but after hours and hours of phone calls they offered me their super fast internet all inclusive with phone calls at a flat rate.I aked them repeatedly if that flat rate did indeed include absolutely everything and would be the same every month.I wasreasured that yes it would be the same every month.
Well it wasn't ,in fact not once was I charged the rate I had signed up for.On average it is £10 pounds more on occasion much more.The TV does not work at all, the speed is terrible despite lots of phone calls trying to fix it and it keeps cutting off altogether many times every day.
I really want to quit Talk Talk but am now locked into my 18month contract .The customer service is absolutely appaling and that is when the person at the other end even understands english.The cost of calling their customer service is very expensive (they told me it was free, (HAH)!
I am now considering just dumping them as even dealing with debt collectors is going to be less stressful than trying to get any kind of decent internet function out of them.
Their better faster internet service is rubbish,their customer service couldn't care less and is clearly just following a script rather than actually listening to what the problem is and their IT tech guys know less about how to fix things than I do. I feel utterly ripped off, they have lied to me time and time again.Do not sign up with them, if you do, do not pay by direct debit as they will take random amounts of money from your account.
They were ok'ish but now they are absolutely awful.
Reviewer
Suzanne garner
Location
Stratford upon avon
Date
01/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I am so disgusted and angered by how bad their customer service. Everybody saying the same think, how terrible that call centre is in a foreign land, they simply don't know what they are doing. How can TT get away with this? I'm writing to OFCOM and watchdog. I'm also writing to Dido their CEO.
Reviewer
Niloofar
Location
Glasgow
Date
01/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
very terrible service, when i was leaving UK with their guidance I transferred my account to the next tenant of the flat ,and they kept charging me then after, when you talk with them they just keep saying nonsense, i showed them the copy of the online chat and everything but they still kept charging me. some stupid people with zero knowledge about the company talk to you and misguide you and you have to pay for their mistake. pure frauds! after 5 months of transferring the contract to another person, I'm still paying the bills!
Reviewer
LameLame
Location
Herts
Date
01/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm a long term customer from the days of dial-up, ADSL then Fibre, so absorbed in the many acquisitions over the years. I've never had any issues with the broadband connectivity - until end of December 2016 - it's now dreadful. And boy, you haven't experienced true pain until you have to go through their AWFUL customer service! Absolutely dreadful pre-scripted technical support from the dark side of the moon, along with very slow response times on the TalkTalk community support forums. A BT engineer was eventually dispatched and has replaced virtually every connection from cabinet to my premises; he has said the fault definitely lies with TalkTalk kit installed in exchange.I've about to give TalkTalk notification of OFCOM involvement after registering an official complaint, citing the service as unfit for purpose now. This is hopefully a way out. Rule of thumb now, never EVER sign up to a company that has a P.O. box for registering ALternative Dispute Resolution and Complaints!
Reviewer
Rachel
Location
Norwich
Date
31/01/2017
Comments:
I give no stars for anything, for all the money they must spend on advertising the product does not relate to what they promise. It is unbearably slow, constantly looses connection. I paid for the upgrade but as soon as we connect a 2nd device everything will start to crash. In every way talk talk is rubbish, I was fooled into thinking they would be a good provider
Reviewer
Andrew
Location
Siouthampton
Date
31/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A dreadful experience. Terrible customer support. This company penalises long term loyal customers rather than reward them.Extremely unhelpful and uncaring. Would not recommend talktalk to anyone.
Reviewer
Jason Taylor
Location
London
Date
31/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly, the fact that I'm actually writing a review speaks volumes. This isn't something I would ever normally do, but the actual shambles that is TalkTalk has led me here. It's probably the worst company I have ever seen in any field. Having an awful product is one thing, but having an even more awful customer service that refuses to give any assistance in fixing the awful product is something that I will not accept. This company is nothing short of a disgrace in every single department. Would give them negative stars if possible. Will honestly tell as many people as possible to stay away, as I genuinely feel as if we have been robbed by this company for years providing a product that was not even remotely close to the quality advertised and that exhibits an outright refusal to improve it's quality when asked. PLEASE, PLEASE, PLEASE, PLEASE, STAY AWAY FROM THIS SHAMBOLIC COMPANY AT ALL COSTS!!!!!!!!!!!
Reviewer
Megan
Location
Yeovil
Date
30/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A turtle actually retrieving the information I need from the internet would be faster than any connection Talktalk could use.
In fact giving it one star in any category is an insult to star ratings all over the place.
When a younger family member was over I allowed them to use my gaming laptop to play Minecraft on. The wi-fi struggle with it. MINECRAFT for lord sake.
Don't get me started on ping. My friend complained about having 50 ping, out of curosity looked at mine "Thinking, oh it won't be to bad" 300-500. 500 ping. 5.0.0
After conducting several connection test, on average, our download speed was 1.3 MB and our upload speed was 0.7 KB. That's right, not even a MB worth of upload speed.
Oh this wasn't at peak times as well, because I understand that the more people using it the more it's going to slower. This was at 2 in the afternoon.
So go with Talk Talk if you want the aggravating experience of your wi-fi dropping out, games lagging to such an extent by the time you've loaded it the match is over and the hair pulling fun times of connection issues.
Reviewer
Adrian
Location
Essex
Date
30/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
PLEASE READ.
Please pay extra and go elsewhere, the speed and reliability it truly terrible. When you ring the helpline you are on hold for literally hours who then waste time asking you to do stuff you have already done. Please do not sign up to these jokers.
Reviewer
Gary Robinson
Location
Hastings
Date
29/01/2017
Comments:
AVOID AVOID AVOID.
Unreliable service and they still have the cheek to take money from you, also charge you a £224 cancellation fee for a service they promised but couldn't provide. They broke the broadband contract, not me! I'm am absolutely discusted with talk talk. Many calls, emails and still no service. They are nothing but thief's.
Reviewer
Maxine
Location
Guisborough
Date
28/01/2017
Comments:
Absolutely appalling broadband service usually runs at less than 3 meg if it's running! Made several complaints to be told it will be fixed within 72 hours, first complaint made august 2016, still waiting!!!!!!! DO NOT subscribe with this company.
Reviewer
Sabi
Location
Tamworth
Date
28/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have been with talk for about 7 years now, our connection started messing about about a year ago, we have up to 38MB fibre. I have called Talk Talk numerous time, we have had 3 talktalk engineer visits, 1 btopenreach engineer visits, 4 routers and noone is able to tell what the problem is. When the engineer comes out it works, all test results are good. Then the speed dives again, and quiet often we get 1 MB download speed, and it keeps disconnecting the tablet and mobile. when I asked talktalk about superfast fibre, yes I can have it with another 18 month contract. they wont give the superfast fibre for 4 month, thats whats left from the contract. At least I could try it, no they wont allow me. I can try it for 20 days, which is the calming down period, but if it will do same issue after 20 days on the second day of 18 month contract. I am absolutely fed up with talktalk, really want to get out of this contract.
Reviewer
DB
Location
London
Date
28/01/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I had 5 times total lost of service with TalkTalk in the last 6 months. in total i did not have broadband for around 25 days accumulative in the last 6 months.
repair takes 7 -10 days. Customeer service all over the place and they are not helpful.
I do not recommend at all, be awaare
Reviewer
Chris Pepper
Location
West Yorkshire
Date
28/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slowest speed I have ever used. Cuts out sporadically, if people call the landline etc. Have called and problem has never been resolved. Tried to upload a 40meg file on wetransfer and it said it would take 185 hours. Forget about streaming.
Reviewer
Galin
Location
London
Date
28/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One star is priviege for them. Absolutely rubbish company. I sighed on 16.50 p per month and just few months later they started charge me 25 p. Don't go there!!!
Reviewer
marjory
Location
Edinburgh
Date
27/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst ever broadband service ever! Avoid it at every cost,difficult do leave as well,robbing and lying people
Reviewer
Marta
Location
Gateshead
Date
27/01/2017
Comments:
I have cancelled my contract with talktalk on the 12th of SEPTEMBER, however I keep getting threatening emails, that if I won't pay my bill in full it will be took to court, even though I have a cancellation number in my hands right now! They have said my account has been closed but it hasn't. Whatever you do PLEASE don't go to this provider for broadband or any other enquiries! It is by far the worst company I had to deal with!
Reviewer
Kay
Location
Essex
Date
27/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
To all,
Avoid this company with all cost it's a waste of time, energy and money. At first I was sold by a family friend to get my broadband from this company as it was cheap I thought "great!" I'll be saving some money I've been with talk talk for a while now and I'm always having issues with my internet I can hardly get any wifi and so I literally have internet but I can't use it every month I'm complaining about the same issue is very frustrating I definitely will be taking my money elsewhere. Talk talk is very unreliable. I'm a student and I work also so I need the Internet at all cost but talk talk has done me over I have to leave the company of my own home to go to the library to use the internet there so that I get my work done. This clearly isn't right. Talk talk is pathetic.
Reviewer
JOHN
Location
MARKET HARBOROUGH
Date
26/01/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with TT for six years plus,have had only a couple of outages in all that time and the broadband is very reliable,i get about 7mbs.I pay £7.50 per month for unlimited broadband and unlimited calls to landlines and mobiles,and if you pay 18 months upfront for the phone line,it works out at just over £15 per month Therefore total cost is just over £22.50 per month.However their call centre should be moved to the UK.On the few occasions i have had to call them i had difficulty in understanding them.But in the end it was worth the hassle as i always came away with a better deal than before.Would definitely recommend
Reviewer
Andy
Location
Glasgow
Date
26/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was with talktalk until I had the chance to jump ship without paying early exit fees. So once I arranged for a new service provider to take over, i received a bill from talktalk with £185 early settlement charges. Upon speaking to customer services I was advised that if I call them on Christmas Eve to have the charges reversed. And two managers also confirmed this. A threat of lodging a complaint to OFCOM went in my favour and I received an email within 30 minutes of the phone call reversing the charges
The next issue was having the credit balance on my account refunded. Firstly it wasn't refunded for 5 weeks until I contact them again, and when they did refund it. The process took 10 days and they rounded it down to the nearest whole pound. I'm now in the process of having the amount refunded but this time it's been rounded up in an attempt to stop me lodging a complaint. Apparently the reason it was rounded down was because a supervisor wasn't available at the time to round the the amount up to the nearest pound. Since when does anyone refund more than the amount you're due?
The reason I left was because the internet router that was supplied has poor coverage. My house has plasterboard walls. the new providers router copes perfectly
Reviewer
Rosey
Location
Bristol
Date
25/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID AVOID! Just the worst company I have ever dealt with. I cancelled with talk talk over a year ago and the entire time since I have received bills of random amounts. After numerous telephone and online conversations with people who told me the account was cancelled they still sent me bills. The frustraion I have had with them over the last year is awful. We had the ombudsman involved and I finally believed I was free of them ! Until yesterday that was when apparently I owed a late payment fee of 10 pounds! This has come from nowhere and after arguing my case they have told me they have waived the charge! how nice of them! Ths over the last year has caused me sleepless nights as I have been in fear of being in debt to a company that I left but has continued to charge me, threatening me with debt collectors. It is people's lives they are playing with and such threats affect credit scores etc. They are a disgusting company with 0 customer service skills and seriously avoid them at all cost.
Reviewer
louid marc mcglashan
Location
london
Date
25/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolutely appalling the connection cuts out every 5 to 10 minutes customer support is just them to "restart your broadband" it's no help at all and if you get in a contract oh boy! goes from a hundred and something to 207 pounds?! what the hell?! and the reliability is dead awful get virgin or BT instead but definitely steer clear of talk.
Reviewer
Surender
Location
Hounslow
Date
25/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dear all,
Please try to avoid this company ,one off the worst company I never seen in my life ,if you try to explain your problem no one leasons to u and customer service was zero,no one knows how to handle the problems including the managers I spoken to shift engenier manager on 25jan at8.30am was so rude
They are try to charge for £70 without my knowledge and I don't have service for two weeks, no internet and TV
Same time my land phone wasn't working for two months,
I complained on November , engenier came to fix that problem but they want to charge engineer fee in too my account,can you believe this
Still I got pictures in my Mobil to show the proof when first engineer came fix the the service ,he doesnt know
Very careful if u got account with them please check u r direct debit,
Every single customer will face this problems in the future
Me personally I don't recommend this company to anyone,
Thanks for your time,
Regards
Surender
Reviewer
DAN
Location
Cheshire
Date
24/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid this company at all costs. It so easy to join them by it is almost impossible to leave. I have switched to different provider after having intermittent connection all the time. Despite I left them. they did not close my account and kept charging me and taking money from my bank account. when I cancelled my direct debit. they started to send me threatening letter to pay them. I called them and asked whey do i have to pay you when you are not providing the service? ... a very rude guy who suppose to be a manger answered me.. you have to pay first then complain later !!!!
Reviewer
Pink Guy
Location
England
Date
24/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This internet service is a waste of time and money. They say speeds up to 17mb/s and my internet is averaging 3mb/s. The customer service is hopeless, you have to wait 10 years to speak to someone. If you want good internet go to Virgin 100%, but never choose TalkTalk, for the love of God please.
Reviewer
Tim
Location
Didcot
Date
24/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you need customer support it is absolutely awful.
Personally I'm on a VDSL fibre service and the equipment they provide is a bit dodgy, bombing out a couple of times a week on what should be a 30mbit continuous service!
If you can get away with not using their customer services dept, think yourself very lucky.
They actually deleted my mother-in-laws email address due to errors in their system. Now she is having to re-register with all her websites she visits - as their CS department can't help.
OFCOM should stop you being an ISP.
Reviewer
Joe
Location
Notts
Date
23/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Constantly drops connection speed is literally 25% of the promised minimum. Awful.
STAY CLEAR
Reviewer
Iain
Location
Cheshire
Date
23/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Dealing with Customer Services is a short-cut to escalating your blood pressure into the emergency zone. it is incomprehensible and they do not follow through with their promised actions.
Having been threatened with debt collection agencies when TalkTalk has a fully functioning direct debit, I am unamused. And I cannot access my TalkTalk account as their website sends you round and round in ever-decreasing circles.
Next stop Offcom.
AVOID.
Reviewer
Claudia Smith
Location
Lincolnshire
Date
22/01/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I am a Business Customer and the past 2 years their service has gone from bad to worse!!!! Constant loss of connection, rude -and thats the kindest word I can find- Customer Service and none !!! has the foggiest what he/she is talking about. No knowledge and you get transferred from pillar to post! Utter rip off and the worst Provider in the UK.
Reviewer
MK
Location
Oxford
Date
22/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
garbage. can't even watch a youtube video in 144p without letting it load for 30 minutes. worst. ever.
Reviewer
Owen
Location
Kentb
Date
21/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They promised 17 mg I expected about 12 no between 5 and 8 y you phone customer service they hardly speek english and they only want t sell you another package
Avoid this company just pay that little bit more and go somehere els
Reviewer
Adam
Location
London, UK
Date
21/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service, terrible internet speed. Please avoid at all costs.
Reviewer
Bob
Location
Sussex
Date
21/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is a joke. Operators show total lack of interest and you get passed around from one to another without your problem ever being resolved.
On the phone, if you select the option that you want to cancel your account you get put on hold indefinitely - They are so desperate to keep customers!. If you go on line to cancel your account using 'Contact Us' on the TalkTalk web page your request wont be registered and you'll still be being billed months later!
Honestly, my advice is avoid this (dis)organisation! There are much better providers!
Reviewer
Martin Beredsford
Location
Portglenone
Date
21/01/2017
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
The internet continued to cut off every 5 minutes. TalkTalk clearly hadn't informed their customer support staff, that they were experiencing server issues, this I only later found out by checking downdetector. All the customer support could provide were menial tips such as restarting the router and multiple failed speed tests for finally to tell me the problem was my router when one speed test succeeded. The problem hadn't been solved and continued for the rest of the night. Now I have been issued a charge of £5.03 on my account for TalkTalk basically wasting my time, which is not good customer service. They could simply have informed me that they were experiencing countrywide issues, so I wouldn't have wasted time and money. To add insult to injury they tried to get me to sign up for a security service.
Reviewer
J STEIGER
Location
Highwycombe
Date
21/01/2017
Comments:
Poor - Confused call centre with lack of facts / training. Painful experience - Painful process
Reviewer
Maxwell
Location
Gosport
Date
21/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Took a payment of nearly £200 from my bank account and disconnected the whole service after taking this payment. I have spent over 2 hours on the phone to them so far trying to get reconnected but have simply just been fobbed off with pathetic excuse
Reviewer
Maja
Location
Newbury
Date
21/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Its ok when it works, all problems start when it stops working or the speed is slow, then it takes approximetely 6 weeks to find out the fault,you are left with no internet and they will charge you fortune for engineers too.they wont charge you straight away but afterfew months they will drop an extra charge to your bill like nothing happened.The worse interner provider ever, and the customer service system is atrocious, I think the employees are set to fail when answering any phone calls as per restrictions in what they can do. Some of them can be quite abrupt and rude.There is never a manager available yo speak to, if you do request to speak to one,they will give you a call whenevwr its the most suitable time for them- once it took 5days.Its never pleasant to get your internet back up working, thats for sure.avoid, anyone out there is better than talk talk.
Reviewer
Leah
Location
Gosport
Date
21/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible, the average speed tends to sit at around 2mb. I tried to call and they don't seem so care to answer? Avoid talk talk as much as physically possible.
Reviewer
Mandy Woodcock
Location
Kempston, Bedfordshire
Date
20/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT GO WITH TALKTALK
You are tied in with a contract and if you don't cancel within 20 days of ORDERING they refuse to cancel your service. my internet speed was 0.6mps. Just for your sake stay away from talktalk. STAY AWAY
Reviewer
John Simpson
Location
Bristol, England
Date
20/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible experience with Talk Talk. Go elsewhere if you want to have a good service. Main issue was slow internet speed.
Can't wait for my contact to end.
Reviewer
Keith
Location
Skelmersdale
Date
19/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
BE WARNED :STAY AWAY!!!
I've been with these cowboys a long time and now with Vodafone, whom have been solid with the broadband supply. Talk talk have got too big for their boots. Bully boys!!!
Reviewer
Colin
Location
Telford
Date
19/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have been with talk talk for almost 2 years via our business. We depend on music for our business as we are a very busy running salon and it sets our atmosphere. However, with the network constantly going on and off as you can imagine has been very infuriating. We have been in contact about this matter for over 6 months and has not been resolved until I had mentioned to replace the router. They wanted to charge me £35 with delivery first and changed their mind when I wanted to cancel my service. Hope the new router be a better improvement. At the moment the way we're feeling zero star.
Reviewer
Daniel
Location
Wrexham
Date
18/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk is absolute rubbish, worst provider i have been with. To start they were perfectly fine, but for the last year they have gone. Poor broadband speeds made me upgrade to fibre for the extra 10 pound.. 54mbps download, yes please! Sadly i went from 18/20mbps from normal to 4/8mbps on fibre. And that's the times it's working, most of the day the service is really bad with 1.0/1.2mbps speeds, im having to turn the router off and on to try boot the internet back up just to get it to do anything. When it comes to using your mobile data to go online because it's faster than your internet shows there is something wrong. Last couple of months they have been going down everyday, some days having no internet for a few days. Customer service is a joke also, i now refuse to phone. Past to different people on the phone, i seem to spent the first hour repeating the same problem to different workers, to the point im fed up of saying the same thing. I will be so glad when my contract is up, lets get some better internet for once.
So far i feel im wasting my money, i should of opened my window and thrown it out. Least then i could of seen where it went.
But don't worry employers of talktalk, sainsburys take on anybody so you wont be out of a job for long. Because the way talktalk is going, they'll be out of it soon
Anybody looking for a internet provider, stay clear of talktalk, because you will regret it.
( So far ive tried 4 times to sumit this post, but due to the fast speed of talktalk i just get a white page with an error, haha.. Service is to fast for the internet to catch up )
Reviewer
Lee H
Location
Somerset UK
Date
15/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So i signed up to Talk Talk about 4 years ago and never really had many problems until july 2016. I noticed frequent speed drops to as little as 50KBps which in anyones book is a joke, Sometimes it wasso slow, i couldnt even use a speed chacker as it wouldnt load.. After experiencing this on a weekly. basis i started contacting Talk Talk Tech which is in India. Since i first reported my intermittent fault, i have probably had over 30 days of unusable internet, Whenever i speak to Tech they perform the same old routine.. Turn router off and on, Reset my line, perform a line test.. Nothing works.. I usually have to leave it for 12 hours and hope for the best... The Talk Talk automated phone service is also DUMP, trying to get through to an adviser is almost impossible. i tried to make a complaint so, rang the number, gave my home phone no, they ask what is my problem and i say "file a complaint" this is recognised by the system, they then ask what its about, I say "Slow internet speed" it then takes me to a completely different option where the service wants to text me results of tests... this company is totally junk.. I advise any newcomers to stay well away and pay that extra for a different isp.. i currently have a connection speed of 1.7 mbps when it should be around 16 mbps.. if you want an unreliable service with tech centers in India then go with Talk Talk.... They are an absolute joke of a company and i really hope they lose every customer they have because they dont deserve to be a provider!
Reviewer
Alix
Location
barnsley
Date
15/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Internet speeds of less than .80mbps. Talk talk are trying to blame the poor connection on a faulty route, although the previous 3 they have sent have all produced similar speeds. I will be cancelling as soon as possible.
Reviewer
Lennon Fraser
Location
Viewpark
Date
15/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have it with TALKTALK. I try to play my ps4 pro, but the internet turns of and on, all the time.I try to play some ROBLOX if I'm board and it can't even load it. They charged £65, for a guy who came out for a couple of minutes plus the bill it costs £101. Awful. I'm changing provider, to something else. The speed for downloads are awful as games take weeks to download. It says super router but the older white box was fine.
+
Reviewer
Ian
Location
Hampshire
Date
15/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT BUY OFF THESE DIRTY ROTTEN SCOUNDRELS
I could rant for ages about talk talk. They are aweful. Go with virgin 'fibre brodband only.' Here are the bullet points.
-There is a 20 day 'cool down period.' This is active from the moment you order the product. My product was not installed until 21 days after I ordered it. My cool down period had already expired! No Joke I was locked in.
-The product was awful. It was Never installed properly. They should have replaced the wire from the telegraph pole to my house with a copper wire. Thank god they left the aluminium one in place and were responsible for the fault. Otherwise I would be locked into an 18 month contract with a shoddy product I could not evaluate in the cool down period. I have now left with a full refund. Basically my broadband dropped out every 10-15 minutes. At one point the speedtest download speed was 0.01mps. That's 10kbps (about a quarter of the speed of old dialup) When it was working it was about 3.5-4mps. Acutal download speeds would be abot 0.3mps. It's completely useless for streamng any videos and came with free talk talk tv! What a joke.
-I had to fight tooth and nail to leave. I basically ended up with no broadband for 2 months whilst awaiting installation and troubleshooting.
-Sneaky Sim card. Watch out for this one. I got a bill this morning for £4.84. I rang them wondering what it was. I never asked for the sim card. I never activated the sim card. I never used the sim card. However I no longer get it free as I am not a talktalk broadband customer anymore. You can imagine how pleased I was to get a bill for a sim card I never wanted, activted or used. They are basically con men selling you imaginary unicorns.
DO NOT BUY OFF THESE DIRTY ROTTEN SCOUNDRELS
Reviewer
Philip
Location
Oban
Date
14/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been a Talk Talk customer since July 2012, I have recently moved house and find my speed has dropped from a reliable average of 6 Mbps to an intermittent miserable 2.2 Mbps I pay for up to 17 Mbps but I have never come within 10 Mbps of this advertised speed. I try to resolve this, but just feel Talk Talk are only interested in selling me more products and offering new deals and contracts, rather than actually fixing the product they have already sold me. When this present contract is finished I will leave them, but I don't believe there is any difference between any of Internet the providers. We are all paying hundreds of pounds a year for what? a slow patchy internet service. Is there a conspiracy? Who's ripping us off, is it the isp companies, is it the government not investing into the net work? Whoever it is we are all being ripped off. Where are all the profits going?
Reviewer
Adam
Location
Stoke on trent
Date
14/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Don't pay anything if you want to leave talk talk if you have a contact order a new package then cancel with in the cooling off (14 days) period don't pay for broadband you'll never use.
Reviewer
ROB
Location
DONCASTER
Date
13/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
the worst company I have ever had anything to with.
faulty broadband for months, sent round in circles, by different people, all telling different things to do, after months found it was a faulty router.
Even charged £5+ for a help phone call, can you believe it.
Reviewer
Mahfuz Ahmed
Location
Merseyside
Date
13/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the slowest broadband providers out there!
Reviewer
Michael
Location
South Shields
Date
13/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Words very rarely elude me but in this case I am left speechless. Because I am the executor of a deceased account holder I only had very limited intentions when calling but even cancelling and paying the final bill was an effort.
The first time I called they transferred me to the bereavement team which was an agonising 35 minute wait then eventually getting through it took 20 mins to cancel the supply.
The second call was to simply pay the price final bill which as per the precious was also a great difficulty. She of course attempted to transfer me to the bereavement team to make a payment but declined and persisted until she agreed to accept payment. Obviosuly these people don't have any listening skills as I had to repeat my name and address six times
Broadband has always been hopeless with all advisors completely unwilling to do anything about it.
Would have changed it immediately but of course a stubborn grandmother went for the cheapest option..... CHEAP FOR A Reason.
I also advise searching the free number on the Internet as the one printed on the bill is not free from a mobile.
Please stay well clear!
Reviewer
Pete
Location
Scarborough
Date
12/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After having been with Tiscali/TalkTalk for a long time(more fool me),have finally decided enough is enough,after countless conversations with customer service reps,about speed issues issues(advice keep rebooting router and so on etc),email not working and so on.I now have to pay a lot of termination fees to get rid of this'internet provider'but would rather do that just to get away from them.My advice steer well clear of this company.
Reviewer
David
Location
Date
12/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst Internet I've ever had the mispleasure of using always disconnects. Would rate 0 stars if possible
Reviewer
julia
Location
Birmingham
Date
11/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service ever. Broadband was working fine until I upgraded to the fibre optic. Had a engineer round to rectify the problem and nothing changed. Sick and tired of TalkTalk and customer service is disgusting.
Reviewer
Paul
Location
Shoreham-by-Sea
Date
11/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have read all of the other reviews and agree that they are all correct. I can't believe that TalkTalk is still in business. The broadband is terrible.Their customer service is customer dis-service. Never been so frustrated. PLEASE,PLEASE,PLEASE stay well clear. I was going to go into detail but find it too stressful. STEER CLEAR FOR GOODNESS SAKE. I have been a customer services manager and just can't believe the abysmal treatment that they give to their paying customers. Nothing but false promises and lies. I am disgusted!!!!!!!!!!!!!
Reviewer
Jamaluddin
Location
Brentwood, essex
Date
11/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wanted to rate it as zero , worst service, somehow they trap people in 18 months contract.
Reviewer
Mohammed
Location
London
Date
11/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This broadband is the worst broadband in the world. Talk about customer services, package, anything is worst. I would never ever go for talktalk in my life.
Reviewer
dave
Location
dorset
Date
10/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with talktalk 3 years and sevice ok, then went for fast fibre optic deal.Since late December broadband cuts out frequently every evening.Customer service unhelpful and will not acknowledge the fault although many other people in my area have the same problem.Regret starting this deal. Very poor service.
Reviewer
Rev Hamilton
Location
Washington
Date
10/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well
been with talktalk in our church office and it chugged along pretty unspectacularly, but it worked - that is until we finally had to get a new photocopier! The engineer said our router was so old it would not network properly so after many attempts to change the name on the account (as it was set up by a previous person years ago) and threats to leave we finally got sent a new router.
And that's when the real problems began.
The green connection light is red more often than it is green and even when it is green the service drops out before e-mails can arrive and don't even bother trying to use the internet! resetting the router sometimes gets us some e-mails through, but we have wasted literally days of time on the phone either waiting for or speaking to engineers/service staff. One finds a problem, transfers us to another department who then says there is no problem. well we're done. The office cannot function like this - the problem is it seems most companies seem to struggle as soon as there is any fault if you read the reviews, so its just trying to find the right company to switch to for phone/broadband who will fix issues without hours wasted and without breaking the bank..
Reviewer
waders217
Location
hereford
Date
09/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible. They spent 7 weeks sorting out a fault which left me with no phone line and limited internet. Made over 15 phone calls, over 12 hours. Useless overseas call centres. Eventually got through to the "CEO'S Office", which is just another call centre in he UK, after the fault was fixed. Very unsympathetic about the amount of my time I spent chasing the issue and that had to take time off work, for a fault which they were 100% responsible for.
Got a similar response from the 3 months previous, when the same fault occurred, but fortunately it only took them 2 weeks to fix then!
Definitely the worst customer service I have ever received.
Reviewer
Mark
Location
Fernhurst West Sussex
Date
08/01/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tested on 08/01/2016 at approx 08.40.
0.07mb
Not a good start to the broadband new year
ABYSMAL.
Reviewer
Mena mallows
Location
Mansfield
Date
07/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Joke of a company put my bill up with out sending me no information off it going up so then i ask them to cancel my account and they say it will cost me the full amount of the contract robbing company stay away
Reviewer
Redone
Location
Shropshire
Date
07/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After spending 1.5 hours on the phone to incompetent members of staff about the sluggish broadband speed and no solution provided I've decided I'm leaving talk talk. Any cash savings are reflected in the atrocious customer service from this company. Go elsewhere is my advice.
Reviewer
sylvester
Location
london
Date
07/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since switching for fibre broadband(min 20Mb-38Mb) early 2015 the average speed since 2017 is aprox 8Mb(yes this is very unstable they called fibre broadband becouse most of the time speed dosent go over 4Mb).I has called to talktalk aprox 20 times to resolve problem but always has to pas they customer service rules wchich is:
1-run speed test
2-switch off router,then swith on
3-run speed test
4-press reset on router
5-run speed test
6-restart computer
7-run speed test
8-switch off router,10sek.,swith on
9-run speed test
10-nothing I can do for you at this stage,we need to send engineer to investigate
around 1 hr need to spend for this things every time
11-very friendly engineer coming to investigate,just "PLAY CHECKING"conections,somtimes renew cable or something then saying within 1 day will be ok.
YEAH but for 2-3 weeks and then same thing happend again and again,they use our private life and money,nerves this company lies to run they bussines.
2017 on 5 January I call talktalk becouse sppeed drop to 0.27Mb(Yes,les than half Mb)and I was very frustrated becouse cannot even read news and had enough dealing with them,saying that I want to cancel my contract.It was not easy spending aprox 1 hour to talk and listening they music,talking to 4 people before they cancelled(must pay for another mont-30 day notice)
Then I call them again(paing for another month)and asking them to do something with this speed(0.27Mb)spending another hour to talk but refuse do all this points again(written above 1-10),saying that I have done all this and the problem must be outside property(also refuse for engineer to came and investigate),but the person on the helpline said on this stage nothing can be done.
I have call again spoke to another person,another hour,but this time just sitting talking and running speed test on and on refusing to do all the steps(1-10),listen so many excuses from them like:
1-this could happen between 9-7pm
2-electric things in the house may cause the problem
3-bla bla bla
I said in my property everything is switch off except computer,and running speed test asking person how can explain speed improve for about 5Mb only by talking to them(refuse to do steps 1-10 again),then talking and running speed test for aprox 45 min finnaly I get 18 to 21Mb speed than said to them thank you very much I got min what I paying for.
I thing this company making as donkeys by dropping speed and waiting for phone call to make money on phone calls,sanding engineers(you pay only if the problem is outside property,but this is engineer decision on the raport so Im sure they do find sometimes problem inside for money like parking wardens getting some %).this is the world of lemmings they think,I hope this company will DIE!
I JUST WANT TO WORN DONT TALK TO THEM DONT SIGN CONTRACTS DONT GIVE THEM YOUR DETAILS,SIMPLY DONT DEAL WITH WITH THEM ITS NOT WORTH A PENNY,ONLY YOU CAN GET FROM THEM IS:
"Frustration"
Any ones want do sing deals with "FRUSTRATION"?
Reviewer
shelley
Location
preston
Date
07/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would I've 0 stars for all f I could and there's far too many reasons to prove why for short the list f channels wasnt as extensive as stated as there was no plus one of the channels in my package and the broadband was shocking dropped out all the time so much so that I increased my mobile data as i was running out every month since joining them and i need my data for maps as my job is on the road. When trying to resolve the issue I would get bad customer service no one seem to be allowed to do anything as apparently managers dont seem to have authorisation to do anything. So I will ask everyone to avoid.
Please can everyone I know make sure they never join talk talk as they are the worst company I have ever had to deal with and please feel free to pass this on to your friends as I would like to save them months of stress and hassel. After 5 months or poor quality and bad customer service I have left and now I have to (apparently) pay for another month's service that I'm not even using as its been disconnected only to be told I will get my money back the following month and to add injury to insult they dont give It me back automatically i have to fill out a form to get It back. So please dont make the same mistake as me and please share.
Reviewer
Ryan
Location
Salford
Date
07/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Well thank you very much for waking me up at 7am on a Saturday with a rude cold caller agent claiming it was critical that I speak with him. I asked to speak to his manager which was refused despite numerous requests and then he put the phone down. Yeah that really sold talk talk to me.
Reviewer
Ian
Location
Newtown
Date
07/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
FAIR weather friends that's what talktalk are. THEIR customer service is excruciating. AVOID avoid avoid..trust me on that.
Reviewer
Peter
Location
South Kirkby
Date
06/01/2017
Ratings
Customer Service
3.00 stars
Comments:
What can i say. Im just switching it to another suplier. I pay about 30 or 35 and just right now i have 2.99Mbps. yeah!!!
Reviewer
Sam
Location
Chailey, Lewes
Date
06/01/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The broadband performs adequately, but I could write an essay on their lack of customer services and 'useability' - Talk Talk are insistant that I am a middle aged woman to whom they always wish to speak and repeat the same questions over and over without listening at all. I have been paying them for my internet since the dial up days. It is not my error. I am still (a 37 year old man) called Mrs Jean on their emails.
Reviewer
m&h
Location
Leicestershire
Date
06/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible from start to finish. STAY AWAY. If you do join and wish to leave (you'll want to, everything is bad) they will make your life a misery. 4 times we contacted them to tell them we had moved to another provider and moved our number. Each time they said the service had been disconnected and there would be no further bill. What happened... we got another bill. Then another bill. We've had bills cancelled then reissued. Our account transferred to a debt collection agency. I really can't reiterate enough, don't join them in the first place. Save yourself a lot of grief.
Reviewer
Paul
Location
London
Date
05/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly I cannot be bothered listing the issues the household has experienced with Talk Talk. I am genuinely amazed they still atract customers. If like me you were stupid enough to fall for their service you will know my pain. If you are searching for a provider, I give you this advice. GO WITH ANYONE BUT TALKTALK. Sending a Chalk Board message to Finland via carrier Pigeon would be more effective than the "service" of TalkTalk.
Cannot wait to dump them. Couldn't care less if they offered me fibre optic broadband with download speeds matching that of light for 50p a month. Would rather pay more for something reliable.
Reviewer
riza
Location
london
Date
05/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay well clear. They treated me really bad. I had broadband, phone and mobile phone with them. Broadband goes down so I report it and they took several weeks to resolve it and that was only after me constantly chasing them. In that time they cut my mobile phone despite me paying for my mobile by direct debit so there had been no outstanding debt. I was promised that I would be compensated for my trouble so they ask me when I first reported the fault. Silly of me for not noting the time and date of my calls. I asked if they could look in their records and I was shocked that they said I only reported the fault 2 days ago.
I found some of their staff to be extremely rude, misleading, and in one case a complete liar.
I have since moved to BT Infinity and I am paying slightly more but at least I'm paying for a service worth the money.
STAY CLEAR OF TALKTALK !!!
Reviewer
Behzad Tehrani
Location
Date
05/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is too slow I can't even watch a video the router is too old and I'm losing my connection every time I can't wait to leave talktalk, and I do not recommend to anyone if you want to waste your time and your money than go with this company. Me and all my family and friends got the same problems with talktalk and we all leaving soon as we can.poor customer support.
Reviewer
Stephen Desmond
Location
London
Date
05/01/2017
Comments:
Misleading advertising and very worryingly unsecure, unreliable online payment and ordering process.
In brief, my experience has been an absolute nightmare. Rude and pushy customer services, and more worryingly, unsecure and unreliable online payment and data capture processes.
I ordered the Talk Talk £20 per month broadband package via uswitch yesterday. All seemed to go through online ok including payment details and I got a confirmation email - see below. I rang up the next day (this morning) to check which address the router would be delivered to, my current address or the new one we’re moving into. It took me an hour and 5 different numbers before I could finally speak to someone. The customer support line at every juncture kept asking me to enter my customer phone number. I don't have a Talk Talk number and when I entered my mobile number it said not recognised. But there was very little alternative and it was nigh on impossible to actually speak to someone. Eventually, I did, and explained my question about delivery address for the router. She said I couldn’t change the address I had given with the order (not understanding there were field options to give 2 addresses on the order form). She then reluctantly looked up my order number from the confirmation email and said they had no record of the order on their system. I then spoke to someone else in another department who said the same. And both were a little rude about it. This is very worrying since I had completed the online process, given my debit card details and even fixed a date and time for the engineer visit - all of which I had had confirmed by email!
Regardless, I rang up a different number yet again to place the order from the start, since the online process clearly hadn’t worked. This is the real good bit. I was told by the sales guy that the £20 price doesn’t include VAT and that with VAT it’s actually £22.95. Errr, hold on. The price is advertised as £20 per month. There’s no mention of incl or excl of VAT. More importantly, that would make the VAT rate 14.75%. Since when was VAT 14.75%??? So that was a complete lie. Then, after a little prodding, he back-tracks to say the uswitch price is wrong and they’ve been asked to update it. Not my problem. It's an advertised rate. £20 was the agreed and final price in your confirmation email back to me. “Maybe that’s why the order didn’t go through yesterday, because they haven't updated the price at uswitch," he chirps. Errrrr, it did go through. As a customer experience, it went through. You took my debit card details and confirmed payment and even a date and time for an engineer visit! Scary! I would have been sat in my new property awaiting that very visit in 2 weeks time like a total muppet.
With distrust coursing through my veins I said I’d rather rethink my options as the price had suddenly changed from the advertised rate and I'd had a poor experience with Talk Talk. At this point he got quite pushy. “Can I ask why you’ve changed your mind?” “Err, yes. You just changed the price”. “But,” he says “the uswitch price says router charge of £6 and we’ll do it for free. We're still the cheapest for broadband.” Are you serious, basket-case? First, the uswitch page has no mention of a router fee. In fact, it says ‘No set up costs’. Another lie! And since when did a £6 reduction in exchange for a £2.95 increase per month over 12 months make sense to anyone?
As for being the cheapest for broadband, I just signed up with EE for £19.50 per month -including VAT!
Overall, a terrible, terrible first experience of Talk Talk, full of lies and deceit and, most worryingly, unreliable online systems. Lord knows where my bank and personal details as entered may now be sitting! So glad I didn’t move all services to TT, as I’d originally planned. Won’t be going back in a hurry. Consumers should not be fooled by the headline-grabbing prices, which turn out to be utter rubbish.
Oh, and please give your team some manners, Mr Dunstone!
Reviewer
Peter
Location
Durham
Date
05/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely horrendous. Had terrible problems with bandwith speeds for months. Reported this last October, a member of their 'technical' team confirmed that there was a fault and that I had to give them 28 days to resolve the fault in order to move to a better provider without penalty. Over 60 days later the problem persists but they now claim that, 'because I had not advised them that the problem had not been resolved then they could not allow me to cancel my account until I paid the early cancellation fee'. Don't go near them, terrible company with terrible staff selling a sub-standard product.
Reviewer
Stefen
Location
London
Date
05/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I couldn't get an order for fibre internet for 2 weeks. They weren't sure if they could provide one in my area or not. When they finally booked the installation it was for the regular broadband (as they mistakenly checked the fibre availability), and it was booked for a different address. Moreover I couldn't log into MyAccount to do anything about it!
...but it wasn't over! They started to harass me to return the device they sent to the wrong address in the first place! The funniest part I called them again, and they setup another order right after they "cancelled" the first one, but it wasn't the case. I still had the old installation booked. How was that possible while hanging around 4h on the phone talking to customer service (I couldn't book anything online) is beyond my comprehension. I called another another ISP, and in 15 minutes I had everything booked, and the internet was on two days later.
Reviewer
darren
Location
aldersshot
Date
04/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish i could leave an even lower score. I switched my broadband on the 30th november 2016 and nothing has worked properly ever since. The only thing they have been efficient with, is taking my money. Luckily because they did not bother to fix my problem within the 28 day time frame i have been lucky enough to escape the £280 they were demanding i paid to leave, even though they never provided me with anything that worked. I spent hours trying to get this sorted and one night alone i spent 3 hours on 1 call, they constantly passed me from one department to another and then eventually just hung up. Please don`t waste your time or money. ABSOLUTE RUBBISH
Reviewer
David
Location
East Midlands
Date
04/01/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I know many people seem to have problems with TalkTalk but that is not my experience at all. Every time I have contacted their overseas call centre I always get what I can only say is 'world class' service and that is not me being naive or an irregular user. Much better than my experience with any UK based call centres. Always knowledgeable and they follow up issues. Perhaps I must be just luckly. I have had horrific experinces with BT and 'so-called' BT companies who have mis-sold services to me in the past. I deeply regret giving in to the BT sales pitch about 10 years ago and thankfully was back to TalkTalk within 3 months (with compensation payments from BT for mis-selling).
Reviewer
gillian
Location
Belfast
Date
04/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
off for days at a time, then on for a day then off again, holding on mobile as i dont use house phone, same response every night, we are checking line, you have to pay for engineer, a week for one to call, and no one can understand i word i say!!
Reviewer
Eleanor
Location
Sutton coldfield
Date
04/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I had the you view box with my contract but it never worked. Engineer has been out today and advised brand new unit was faulty. Fitted me a replacement unit but I now find that at best, over and above the facilities on my smart tv, is that I only have extra, pause and rewind. No record facility as I thought. Spoke to customer services who said I would have to pay extra for that facility. So really just a waste of time. Can't wait for my contract to expire.
Reviewer
Scott
Location
Aldershot
Date
04/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't go with talk talk the broadband is slow, always cuts off and the customer service is shocking also, I recommend go with any other company than this one
Reviewer
Yavor
Location
St Albans
Date
04/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible internet connection, spoke to talk talk to improve things, they offered their superfast broadband option. Promised to send us a new router and didnt send one for over a month, we had to chase 5 times and every time they gave us a different version. We were told that we need a new one, then we were told that we do not need a new one. another time we were told that our current router is not compatible. Promised new router and new connection just so we don't cancel and never sent one. The internet is slow and unreliable.
Never use talk talk
Reviewer
Paul
Location
West Yorks
Date
04/01/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I had two accounts with talk talk at separate addresses and I decided to cancel one midway through the contract as it wasn't really needed. I accepted that I would have to pay a cancellation fee and I paid the December bill as usual and I was told that my final billing date would be the 4th of January and payment would be due out on the 11th. On the 22nd of December I received a text message from my bank saying that I was £149 overdrawn and when I looked into it, Talk Talk had attempted to take the cancellation fee out at a totally different date to was was agreed upon. I phoned them up and was bashing my head against a brick wall trying to deal with an absolute moron from their call center who insisted that I was £40 in credit and after telling them half a dozen times that they were looking at the wrong account they were still absolutely clueless and hung up on me. I did however manage to get through on another number and the money that was taken was immediately put back into my account after I told them what had happened and they advised me to contact the bank. I made it clear that the money wasn't supposed to be taken out while the 11th and I told her to make a note of it on the computer. The end of it? No the stupid idiots have gone and raided my bank account again on the 4th of January! The customer service is abysmal at best and like I said I have two accounts? I won't even go into my broadband not working for a week when my router got attacked with a worm. Funny how they don't offer you a refund for the poor service they provide but are quick enough to raid peoples bank accounts when they feel like it.
Reviewer
Antoni
Location
Date
03/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Connection dropping every now and then. I am paying for minimum 21Mgb and runs at 1Mgb. I do keep calling every day 30 min on hold no answer....This is a proper rip off. I am really fed up
Reviewer
JAMES
Location
Stourbridge
Date
03/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with talk talk for 4 months and had intermittent speed throughout, complained several times to no avail, recently got even worse, so phoned up to complain about the speed, and told I had to pay £66 for a engineer to come and take a look at there bad signal,
If you require reliable broadband, with uk call centres and staff who understand you, I would recommend using a different network
Very disappointed in talk talk
Reviewer
Chester Voisey
Location
Hampshire
Date
03/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband incredibly slow and intermittent. Customer service the lowest quality it could possibly be. Despite finding no faults on all the line checks, tried to persuade me to dismantle my phone socket to check for any issues. Took that as my que to leave my contract. Found the experience frustrating and very dissapointing. The customer is definitely not the priority and worry anyone vulnerable could be getting absused by a large coporate company like this.
Reviewer
Vitaly
Location
Rhyl
Date
02/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet is rubbish can't connect to Facebook or anything. was with sky never had a problem with them. Was supposed to get super fast broadband but it's worse than I had wish I never changed can't wait till contract up will deff be changing if I don't cancel direct debit before
Reviewer
Sandra
Location
Accrington
Date
02/01/2017
Ratings
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My Internet is always going off. When I have phoned to complain tell me I would be better with a fiber optic? I should get a reliable service without having to pay more. Not bothered ringing this time looking at new package with other providers totally fed up with losing connection almost daily now
Reviewer
julia
Location
Little Kingshill. Great Missenden
Date
01/01/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have to work from home. I work for the NHS
I take referrals from the hospitals to attend clients coming home sometimes alone. My internet service with Talk Talk puts these people at risk every day the internet breaks down or is on go SLOW.
This is not ACCEPTABLE.. And do they care NO
They are getting paid.
Guilty of supplying an inferior product and getting away with murder.
Angry or not!!
Reviewer
Lee
Location
Walsall
Date
01/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've had an intermittent broadband connection now for 2 months! It disconnects for a couple of minutes, every few minutes. Talking to their customer service reps is like talking to robots, I can literally predict what they're going to say. I have friends and family that are also experiencing the same problem. One of the 9 engineers to come out so far even admitted how terrible they are and said that he's got BT broadband at home! AVOID!
Reviewer
Schuyler
Location
Newstead
Date
31/12/2016
Comments:
Can't rate this service nor do I intend to. This lot are basically a bunch of liars! Told my husband that an engineer would call on the 4th January, two weeks after we reported the fault. We rang every day as the broadband kept dropping out to be told yesterday that there was no engineer appointment booked.... Only to be told today that there is and engineer booked for the 4th..... So frustrating. Very very unhappy and will never recommend this service to anyone. Have now switched service provider......
Reviewer
Nick
Location
ABERDEEN
Date
31/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We use the broadband speed tester regularly and our broadband has been getting slower over the last year. We are now unable to watch BBC iplayer and Netflix at certain times of day. Xbox game updates an take several days in comparison with a few hours for friends who live less than a mile away.
Reviewer
Steven
Location
Rishton
Date
31/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was told I was using fast fiber and getting upto 37 mbps down and 2 up. I am only getting approx.* 19.4 down and 1.2 up. This is just appalling, some people have 200mbps and I am only getting less than 20! This causes a huge loss of productivity because I am waiting almost twice as long to upload or download large files.
A few months ago my internet was not working completely. It took several weeks for someone to find the issue, the cable from the phone line to the pre filtered socket was broken and needed to be replaced. Recently, it has been breaking and I have unplugged and plugged the front of the pre filtered socket twice. I hate this and wish I could change! :(
Reviewer
waders217
Location
hereford
Date
31/12/2016
Ratings
Speed
3.00 stars
Comments:
Absolutely terrible. They spent 7 weeks sorting out a fault which left me with no phone line and limited internet. Made over 15 phone calls, over 12 hours. Useless overseas call centres. Eventually got through to the "CEO'S Office", which is just another call centre in he UK, after the fault was fixed. Very unsympathetic about the amount of my time I spent chasing the issue and that had to take time off work, for a fault which they were 100% responsible for.
Got a similar response from the 3 months previous, when the same fault occurred, but fortunately it only took them 2 weeks to fix then!
Definitely the worst customer service I have ever received.
Reviewer
Robert
Location
Stranraer
Date
30/12/2016
Comments:
Internet is rubbish can't connect to Facebook or anything. was with sky never had a problem with them. Was supposed to get super fast broadband but it's worse than I had wish I never changed can't wait till contract up will deff be changing if I don't cancel direct debit before
Reviewer
brooke
Location
HUDDERSFIELD
Date
30/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely horrible nothing but trouble.... I was with tesco broadband for about 5 year it was fine till talk talk bought them out then it all went down hill ..... they upped my bill twice tried taking £78.90 out of my account for one month payment cut me off every other week Sent me a letter about transfer from tesco being free then charged me and to top it off when I tried to move they canceled my phone number instead of transferring it to my new provider.
They rang me christmas eve and started basically saying I owe them money and they got quite nasty.
Every time I rang I got some person who can not understand me. I found me repeating myself all the time and rarely got anywhere with them.
In my experience I would rather have a white hot rusty nail stabbing through my foot then ever dealing with talktalk again.
Reviewer
Ellie
Location
Denbighshire
Date
30/12/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
After the problems with security, my Mum still gets scammers on the phone telling her they are going to me d her computer for a tonne of money. That is talktalk's fault after their security breach. There should have been help with the consequences of the pig's dar THEY made.
If someone is using the phone, the Internet connection cuts.
If you try getting a connection at times where many are using their connection, it takes forever.
All in all, pretty useless
Reviewer
Cheryl
Location
Bradford
Date
30/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Would have given zero stars if possible, absolutely shocking service. Signed up and paid up front as it worked out a lot cheaper. When we moved house they refunded what I'd paid on to the talktalk account and moved me into a pay kingly service at a much higher rate without telling me. After months of complaining a manager has finally called me back. She has admitted that the sakes girl never advised me that she was changing the contract but in the next breath said that I would have to pay 240 pound to cancel the contract! So they have breached the contract but still expect me to pay to cancel! Absolute con artists, cancelling my direct debit as I never signed up for what they have put me on.
Reviewer
M towers
Location
South yorkshire
Date
30/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
After some initial problems I eventually got in touch with someone called Anita and I cuold not fault her S he solved the problem the following day She is a credit to talk talk it is a shame the rest of the people I spoke to are not as efficient Look after her and your company will be a lot better for it. Well done
Reviewer
Luke Ewing
Location
Stourbridge
Date
30/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
miss sell you a broken product impossible to speak to anyone to complain. jokers
Reviewer
Max
Location
London
Date
30/12/2016
Ratings
Satisfaction
1.00 stars
Comments:
My goodness. Never. Again. Using my own data to type this as wifi still not working. I honestly don't know if I've ever experienced anything this bad before in terms of wifi. It's been months like this. The router is fine. We have been in contact the whole of our contract. Recieved new info every time. The fact still remains. Getting on to face book is a struggle. Films... forget it.
Reviewer
Peter
Location
Birmingham
Date
29/12/2016
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Comments:
Two stars for speed because this does feel slightly faster than my first broadband connection back in 2005. For reliability, you may as well roll a dice: 4-6: it's actually working, a 3 and nothing will load because of an 'unsecure connection', 2 means "Oops! We’ve noticed that your TalkTalk router isn’t connected to the Internet!" and 1 means that you can't actually find the network to connect to, even though the router is three feet away from your PC and all the lights are on like they should be.
Reviewer
Julia
Location
Bucks
Date
29/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Annoyed at having to give 1 star. Took out broadband through Top Cashback. After a few weeks my cashback was declined for some reason which they couldn't explain. They then tried to put the price up. After hours on the 'live chat' I eventually managed to cancel the contract without penalty. I've now received a bill for a mobile sim which I didn't receive and have never used. Have just wasted another couple of hours trying to (unsuccessfully) sort that out. TalkTalk are a truly awful company to deal with. If you value your sanity AVOID TALKTALK.
Reviewer
Hannah
Location
Fareham
Date
28/12/2016
Comments:
3 months with the WiFi not working... 9 phone calls... passed on to 7 different people on one call! Couldn't use the WiFi but still got charged (We refused to pay for a service we weren't getting!!) 4 live chats later and another call we were promised a call back... Didn't happen! Eventually got through again and got sent a new box... worked for 1 week! We have now been without wifi for 2 weeks. We both work from home and can't which makes our business suffer! We have had to pay out for more data plus all the money lost on the calls which apparently we would get compensation for... hasn't happened! Phoned again and online chat again for 2 hours last week to be told it will work in half an hour... that was just to get us off the phone! Was promised a call after 3 days it's now been 8! I've written on their Facebook page 3 times and been ignored! Worst service ever! Somebody get back to us or we will be seeking legal advice!!
Reviewer
habibur rahman mojumder
Location
Colchester
Date
27/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had experience rubbish customer service and broadband speeds. I have never thought customer service can be like that I got broadband speeds problem since I got connection but still is not fixed it's more than 5 months. My connection sometimes drops and it's automatically connected with mobile data and it was happen to me 24th and 25th Dec and it's cost me £70 when I call them they teaching me how to use broadband it's rediculas and customer service officer was very rude and showing his attitude. It was very disappointing and I would recommend people's not to use talk talk.
Reviewer
William Cordiner
Location
Peterhead, Aberdeenshire
Date
26/12/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Talktalk say we should get 3mb but most times its between 1 & 2mb
Reviewer
Sina
Location
Birmingham
Date
26/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk increased prices from 17.70 to 19.00 within a year, an increase not mentioned in my contract. They then strong-armed me in paying cancellation fees, as I requested to leave due to price increase and poor service. Just stay clear and spare urself unwanted sleazy corporation bureaucracy.
Reviewer
joseph leal
Location
clacton-on-sea
Date
23/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
stopped my contract without asking me for a faster broadband so im paying more money and my broadband speed is less than what i had in the first place so now im looking for a new provider.
Reviewer
Gavin
Location
Coventry
Date
22/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having an ongoing issue with my fibre broadband, supposed to get minimum speeds of 35mb lucky to get 12!!, contacted them on numerous occasions, spoken to different people but gone through the same scripted rubbish over and over, was supposed to get a call from a manager but didn't. Service is rubbish, customer service rubbish and complaint handling rubbish. but i bet if i dont pay my bill action will be taken against me!!
Reviewer
glad to have left
Location
torbay
Date
22/12/2016
Comments:
i AM OUT OF CONTRACT and duly gave my notice to leave that was in november, i left in december and duly paid my last bill i saw my acount was active but took no notice, until i had a letter from talk talk to put my debit details back i phoned them and spoke to a manager who said it would all be fixed, that was a week ago guess what nothings happened,i will not pay them another pennie and they are harassing me?
Reviewer
Paul
Location
Midlands
Date
22/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Given up trying to get help paying until contract ends now using a new supplier.
Reviewer
Peter Lane
Location
Wales
Date
22/12/2016
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
When Talk Talk is not having a crisis, I find the system good. I found customer services helpful on the few occasions I have used it.
The email server seems to have improved greatly just recently.
On the minus side the Talk Talk Search Site and News is extremely annoying and for me unusable because as you are trying to read popups obliterate everything, so I never use it
Reviewer
james
Location
bolton
Date
21/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i would get more sense talking to my dog than the customer service department at Talktalk.
Reviewer
A.A
Location
Date
21/12/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Comments:
Rough n tough talk talk is just time pass nothing else no connectivity or no wiffi at
all at first it was ok but after 2 months later its just rubish waiting for contract to finish plus if u need engineer they do whats so ever and write what ever they want then they dont beleive you if you tell them you are going to finish contract they charge tiĺl your contract on tbe bass of what u pay them every month which is rediculous
Reviewer
LucyK
Location
Banbury
Date
21/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could have put 0 stars i would have!
Our speed is between 0.2-2.4. Talk talk has failed to deal with the issue, their staff contradict each other and don't document all the information you provide. There doesn't seem to be any kind of complaints procedure. I've wasted about 14 hours of my time either on the phone or with engineers and have finally given up as I'm sick of fighting them. The company send engineers and then don't believe what they are told after diagnostics. Luckily we are out of contract so can leave.
Please don't sign up to them (unless you like fighting, rubbish internet and have numerous hours to kill!)
Reviewer
Mr ali
Location
Khan
Date
21/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Liars - tried to take out 87 pounds and 64 pounds within the first few days of my new contract
Luckily I recorded the phone conversation for later proof as I was told unlimited internet and weekend calls
Reviewer
Thomas
Location
Yorkshire
Date
21/12/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The broadband speed is generally extremely slow, and when it does pick up, it's only temporary. Extremely unreliable service, and although the call staff are friendly enough, they do nothing in terms of actually fixing the issues.
Reviewer
Callum
Location
Glasgow
Date
21/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service ever.
They ask you what they should do to improve customer service . They leave you waiting on the phone when transferring over and they don't answer then leaving me for over 30 minutes at which time I hung up .
Avoid this company if you want peace of mind lol
Reviewer
Catherine
Location
York
Date
20/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am unable to leave zero stars, so one is being generous. Since joining talk talk 3 months ago we have not had a day that I can recall with full internet connection. Every time I call or have an online chat I'm advised that the problem is being looked into (although no technical fault can ever be found) and left hanging again. No follow up calls, no customer service calls, nothing, zilch, I have never experienced such appalling service with the product being provided or the staff at talk talk. I cannot express how frustrating this is and I certainly would not recommend anyone would join talk talk!
Reviewer
Robert griffiths
Location
Cirencester
Date
20/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had appalling service since joining talk talk after months of bad broadband they promised me fibre would be better I joined up for fibre and same problems. They don't want to send of engineers without requesting £65.00 charge and I have been very polite but I'm at the end of my patience as the customer service people have the same answers to all your problems. I know they are very sorry for my problems but nobody fixes it at the time. Then every time you get through on the phone you have to repeat same phone line checks and the same questions are asked. Very bad business practice and the customer is always at fault unbelieveable.
Reviewer
T.Westwick
Location
Devon
Date
20/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Our contract is nearly up and we most definatly won't be renewing it. We had to take a18month contract as that was all that was available, and the reliability of the internet is quite frankly rubbish, not worth the £35 ish we're paying !! Worse decision going with talk talk. Customer service isn't great either, not solving any problems just 'offering good better deals'.... no solve the problems please. Will definatly leave when contract is up and would NOT recommend to anyone !!
Reviewer
Amy
Location
Northern Ireland
Date
20/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
In a nutshell, I will never use Talk Talk again and I will be warning my friends of my experience.
I took out the 18 month contract (as this was the only length on offer at the time), and 12 months later I moved house. At first I phoned customer service to try to get the contract cancelled, and spoke to a woman who had a very thick African accent who I unfortunately found extremely difficult to make out. I don't think she understood me very well either, as she was completely disregarding the things I was saying. This was neither practical nor pleasant, and she got exasperated that I couldn't understand what she was saying, so in the end I had to terminate the conversation.
I then later went onto the online chat, having decided to switch the contract across to my brothers house. If I had to pay a large leaving fee then I may as well just continue to pay monthly for the remaining 6 months and he could get the benefit of the internet. However it wasn't to be. After 20 minutes of web chat they informed me that moving to a new address was "free", but that I had to take out a new 18 month contract - completely defeating the purpose. In the end I just agreed to terminate the contract, gave them my one month's notice, and had to pay £73 the month after as an early breakage fee.
I've spent a small fortune trying to get away from Talk Talk for simply moving house after the only other option was to be forced into another contract, which I don't feel was fair. It is business yes but I felt it was sneaky. Absolute nightmare of a company and any time I've spoken to Customer Servjce prior to this it has been with someone who I can't understand, so what's the point? Awful.
Reviewer
Rhian Jenkins
Location
South Wales
Date
19/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have only had to contact TalkTalk 3 times in the last 4 years and every time they have been fantastic!!!
Most recently our router broke. I called the call centre at 930 on a Friday night at got through to the delightful Lisa. She was very professional and incredibly helpful. Less than 2 working days later we have a new router and are connected to the world again! Thank you for providing such an excellent service. And please pass my thanks on to Lisa!!
Reviewer
Pd
Location
Dundee
Date
19/12/2016
Comments:
Worst service provider ever, problems since joining customer service rubbish agree with everyone's comments on here stay clear of talktalk can't wait till this contract ends I will never be back!!!!
Reviewer
EX GRANGE
Location
BRADFORD
Date
19/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are rubbish. Trying to speak to someone regarding problems is a waste of time as you cannot understand what they are saying and allways say any problem will be sorted out in 72hours but it never is.
Reviewer
Anthony
Location
Hartlepool
Date
19/12/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Charged for a home move which I was told was free but was charged £85, Bill went up by 90% and was told I was no longer entitled to the contract I signed up for. Bounced from Bangladesh to the Congo to be told it was their mistake and it would take a week to get my money back. Luckily was still in the cooling off period as for some reason they had renewed my Co tract instead of carrying it over so cancelled it. 1/10 would not umbongo again.
Reviewer
Neil
Location
Sandycroft
Date
18/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk is the worst provider yet. 2 weeks now I have had no Internet. Called the customer services to report and after being on hold for 2 hrs the manager hang up on me. No one has since got in touch and to believe I am paying for a service so mediocre and belittling. They should be taken out of business, and to think I still am paying for the contract that is ridiculous. They refuse to let me out the contract when they cant provide me with the agreement of the contract. No one should have to face this. Everyone should speak out get them gone.
Reviewer
Alex
Location
London
Date
17/12/2016
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is appalling. Every time I phone the process takes about an hour. You have to hold to speak to someone, and when you finally do they are very slow to respond or to do anything. Over and above this the service is unreliable and gives constant problems.
Reviewer
Dan
Location
Wales
Date
17/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
An awful broadband service. Customer service is non existent and for £50 A month we we were getting speeds between 0.2mpbs - 8mbps. AVOID.
Reviewer
Richard
Location
Culloden
Date
17/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
OK-ish but not so good compared to 2 years+ ago. Talktalk changed email package late 2015 -still does not work and no intention to fix 12 months later (an essential service for me)!!!! Would move away in a heartbeat considering you cannot speak to anyone who understands any kind of basic fault whatsoever now. With no fibre connection talktalk are the only ISP outside BT (which I would never go back to) offering a TV package.. Not that it has stopped talktalk from trying to con me into a fibre connection before.
...Talktalk used to be good but very unsatisfactory nowadays, unable to resolve any faults whatsoever in any reasonab;e timescale -you have to do it all yourself.
Reviewer
Steven
Location
Brierley Hill
Date
16/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Take this as a warning don't even think about talk talk try and send them an email sorry no connection their attitude stinks be warned take my advice try before you buy marks out of 5 //1 trillion and this still doesn't come close
Reviewer
Richard
Location
Reading
Date
16/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utterly, utterly appalling. There simply are no more words required!!
Reviewer
dom
Location
uk
Date
16/12/2016
Ratings
Satisfaction
1.00 stars
Comments:
Utterly utterly appalling
Reviewer
Gaz
Location
Bradford
Date
16/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I really do wish I could give minus stars.
I had been without broadband for 2 months, I have failed my university course, because Talk Talk could not get the service back. They told me I would get compensation for the very poor service I have had, I phone them tonight and spend over 2 hours on the phone, getting switched to different departments, and they then go and tell me they can not pay me any compensation directly, because I have not paid the bill out standing. I am not being funny, but I am not paying for something that is not working!, I have recorded all of the phone calls, and even videod my services not working, there for I am getting in touch with my solicitor to take things further!, £15000 worth of debt because I have failed my course, because this incompetant company could not fix my issue! 2 engineers coming out, useless, and a router sent out, didnt work! The company is a shambles, the customer service is shocking, and the services?, well they are terrible, I am now with BT, and I could not be happier
Reviewer
Heidi
Location
Oswestry
Date
16/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
After initial problems for a couple of months i was helped by an advisor who was brilliant,spent alot of time trying to resolve my problem which he eventually did.On this basis i would recommend.
Reviewer
horse_tin
Location
Newcastle upon Tyne
Date
16/12/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Steer well clear. Their sales tactics are pervasive and rude. It seems impossible to walk around nearly every town in the country without encountering one of their sales representatives trying to aggressively rope you in. They lie to you and assume you are thick. They attempted to get me to sign an 18 month contract in the street, claiming it was to register my interest. They are impossible to speak to on the phone. They dance around questions and misrepresent items on your bill, which goes up after six months. Their customer service reps have poor English skills. They read from a script and do not listen to your problem. Their answer to every technical problem is from the same script. Avoid at all costs. With BT you get what you pay for.
Reviewer
Bob
Location
Dorset
Date
16/12/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Would advise any person thinking of purchasing broadband or phone to go elsewhere and steer clear of this company I would not go back to them even if they were half the cost of others
Reviewer
Rafael
Location
Bournemouth
Date
15/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
On the day that the installation was booked, no one showed up. It's extremely disrespectful with the customer that lost a day for nothing. Now I'm trying to cancel it, but on chat it wasn't possible and I'm like forever on the phone hold time... Hopefully I'll get rid of this nightmare today... When I had SKY, everything was nice and smooth.
Reviewer
Pankaj
Location
Pawar
Date
15/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very Poor Customer service.
I have recently bought talk talk fibre broadband.It is not live yet and because of some false and misguided information given to me by the customer service I have missed the installation.
Customer service is very poor and they have no clue what they are saying.
Reviewer
Raquel
Location
Portsmouth
Date
15/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID LIKE THE PLAGUE! Switched from Virgin to Talk Talk to lower my bills... what a regret! Internet and broadband only worked for a week! I then was misinformed by the customer service department saying I could leave with no charges (cooling off period), which it turns out had actually already ended, so have been chasing up complaints with multiple days now - and nothing has been resolved. Very stressful experience for really bad service all around. Nightmare dealing with customer service department... I'm never making this mistake again and hope this review will serve as warning to others from having the same issues, if they are thinking of joining.
Reviewer
dotty
Location
hertfordshire
Date
15/12/2016
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Not yet sure about broadband reliability, but had to share my experience. Broadband was "flaky" for past 10 days - very frustrating and couldn't get catch-up on TV. Read reviews and wished I hadn't joined Talktalk in July. Eventually bit the bullet and phoned customer services - as per other complaints had to wait about 40 mins for a reply from the Indian call centre. They did checks on my line, called me back and said it was a BT Openreach problem. I said "yeah, yeah, heard it all before etc". Next morning, 8 hrs later, got text from Openreach engineer saying they had found a fault with the fibre box down the street, came in and checked my connections and everything was OK. Can't believe it - was I just lucky??? Best customer service episode I've ever had!!
Reviewer
Kartik
Location
Hammersmith
Date
14/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm forced to give them one star. I would give negative stars if there were the option. This is not just the worst ISP that I have ever dealt with, this is the worst *company* that I have ever dealt with in my entire life. Let me begin my sorry tale of woe. I switched to TalkTalk in August 2015 (from Sky) because I was moving house and I wanted to try an ISP other than Sky (have had zero issues with Sky). After about 3 months, in October 2015, TalkTalk were hacked (apparently it wasn't even tough to do this) and TalkTalk's site was unusable for months after the hack, also everyone in my household started receiving scam calls (never happened before) of all varieties, so clearly, all of my personal data had gone for a toss. I moved house in November 2016 (after 15 months on my TalkTalk contract). I called TalkTalk and told them about the move: They offered me two options - Option 1) Leave them and pay for 2 months of internet and break fees Option 2) Stay with them and enter into a new contract for another 18 months at a higher rate than my existing rate. Not wanting to pay the massive break cost, I asked them to put me on the new contract. When I moved to my new residence, on the go-live date OpenReach set everything up and confirmed that all was done at their end but that TalkTalk had not switched on broadband at the exchange. I called TalkTalk and informed them and two more times I was forced to take half days off from work to get visits from OpenReach engineers who all confirmed that it was a TalkTalk fault. By now, I'd had enough. I called them and asked them to terminate my contract with no break fees because they had clearly not been able to give me an internet connection for an entire month and a half. They said ok and said they would not charge me. A few days later, I received an email for the final bill which included payment for 2 months of internet usage in advance, in the future (No clue how anyone could come up with this, I'm honestly not making this up, I have all the emails). I called them (each call takes not less than an hour and a half due to their customer service being the worst that I have encountered in my entire life) and made them agree to take all the charges off. I had to do this several times, with several different teams since they kept putting the charges back (and they hadn't even provided me with a single byte of data). I've been through hell and back with TalkTalk, I've moved back to Sky (who had my internet up and running instantly) and I decided to post this review here so that other people don't have to go through the agony that I went through with TalkTalk. Don't ever, ever, ever choose this ISP. By the way, in case you are unaware, the same year they got hacked, their CEO, Dido Harding awarded herself with a 2.12 million pound bonus (apart from her 550,000 base pay). Well, what can I say, she clearly deserves it!
Reviewer
MIKE AIREY
Location
Leeds
Date
14/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A company well worth avoiding. Inconsistent and unreliable service. Alarmingly poor communications relating to problems. You might as well buy a pigeon! It would be faster.
Reviewer
JOHN
Location
DEVON
Date
14/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Even leaving puts you through hell, like when you tell them you are out of contract and are leaving, they forget to record the call, you only know of that a week before the change and then tell you they have heard nothing from new provider? i rang them acouple of days before i changed and was told i had not cancelled the service and i had to give 3o days i am paying my final bill tomorrow and am having a couple of drinks to celebrate.
Reviewer
Steve Quinney
Location
March
Date
14/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have been a loyal customer to Talktalk for over 7 years.
Recently upgraded to fast fibre, My point is when there are no issues or problems Talktalk are ok but they are rubbish when you have an issue of any kind , it took 5 months to resolve a line issue, and then over a week to sort out an e-mail problem. Their customer service dept needs a massive shake up or this company will never get any better, having overseas customer operators whose first language is not english may be cheep but I don't think it is working for them. I am now considering moving to another provider.
Reviewer
Barbara
Location
Manchester
Date
13/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Talk Talk for nearly a year now. It is simply the worst service provider I have ever had the displeasure of being in a contract with. The customer service is absolutely appalling, not only they do not care that you are not getting the service they are supposed to deliver, they are rude, dismissive and completely incompetent towards you. After many months of arguing with them on the phone, they sent an openreach engineer to my home who informed me the modem they supply is FAULTY, yes that's right, faulty! So to remediate the situation they sent me the same modem. TWICE. They then set a max stable rate of 54mps on my line (convenently set at 30%less than contracted rate) wich limits my connection and when I complain about it they NEVER acknowledge. Even though they deny the modem is faulty (and they are still supplying that modem to customers, even though the internet is full with complaints on their faulty hardware), they offered me to refund me for ME to buy another modem... It's obviously a pointless exercise if the line is limited, by Talk Talk. I now reached the point of no return. I will end up having to complain to Offcom. It's a waste of time and the incompetence is alarming. They should not be allowed to be in business, stay clear.
Reviewer
james
Location
west hill ottery st mary
Date
13/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cant get through speed now of 6 mb paying for min of 15 useless
Reviewer
Anonymous
Location
Barnet
Date
13/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband I have ever used, I can barely connect to the internet and now I have somehow gone over my allowance in the broadband? How does that even happen when I can't even connect to my router 70% of the day.
Don't ever get this broadband unless you want to waste your money.
Reviewer
Taras
Location
Aylesbury
Date
13/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm so tired of fighting with you @TalkTalk. Everyone have to know when they choose the telecommunications company to not choose yours! 5 months of fighting with you on the phone, I spent hours to find somebody who could help me to resolve the problem! Every single time you just promised to improve the connection but nothing happened.
TalkTalk just want your money and they don't want give anything back.
They don't provide any services for you! They are just stealing the money from your pockets! Don't go with them.
Reviewer
Mihail
Location
Glasgow
Date
13/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm only leaving 1 stars because I can't give less. This is the WORST!!! company ever.
Reviewer
Susie
Location
Colindale
Date
13/12/2016
Ratings
Customer Service
2.00 stars
Comments:
I have to say talk talk has to be one of the worst internet providers in the Uk, and I didn't even manage to get mine installed before I had to just cancel the entire order all together. No customer care at all, left me waiting in my house for four hours and when I called them to ask where the engineer was they had the cheek to tell me there was a delay, and someone would contact me the following day! This is after I had already ordered 3 weeks before and they for no reason cancelled my order. Never ever go with the talk talk they are a shambles of a company. Thanks to their little games of not contacting me and keeping me informed on what was happening I've missed my daughters school show! So talk talk you are on my blackmlist and I will encourage anyone who I talk to to never use your internet.
Reviewer
Ian
Location
Edinburgh
Date
13/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
I upgraded to fibre on 5th September and immediately LOST my Sky Sports Boost package, which I am still paying for 14 weeks later. After dozens of hours spent on phone calls and live chats and FOUR engineer visits I am no further forward. I raised a complaint about the lack of ownership and failure to meet call-back deadlines, but that's not been dealt with either. If you are thinking of switching to Talk Talk, try this piece of technical advice first... (a) pick up barge-pole etc.......
Reviewer
Caroline Sutcliffe
Location
Bury
Date
12/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish service, internet constantly drops or is very slow. Can't even get my name right calling me Mr when I am a Miss. Suddenly they can no longer get my email right and sent a letter to say they will have to charge for paper copies. I phoned to sort it out but their computers were down would you believe and I was asked to phone back the next day. Hopeless
Reviewer
Alex
Location
Shrewsbury
Date
12/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Woeful company, terrible service. I will never use TalkTalk again! I have never been able to get through to customer services, and I have been left on hold for up to 3 hours before. Please, don't ever use this provider.
Reviewer
Tolulope
Location
London
Date
12/12/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Talk talk actually sucks it always has a problem as we use to use BT before and thought we should change it as BT had a few problems but little did we know talk talk would suck so much. Seriously it is unreliable it disconnects for no reason when you try to connect it everything on the broadband is red and you can't get it back to green I wished we stayed with BT.we are soon gonna change itm it is so unreliable
Reviewer
M rahman
Location
London
Date
12/12/2016
Ratings
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I was attracted to this company with a very good offer however since joining have had constant problems with no service and very poor customer service. A engineer was sent out to fix a problem outside our property and i was charged a engineer fee of £65 even when it was beyond my capability. Talktalk deny this and claim we are lying. Thiefs!!
Reviewer
john
Location
Falkirk
Date
12/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had talk talk for 18 months.had nothin but trouble from day 1.poor connection and speed.wanted to send an engineer but would cost me.customer service arent much help.cancelled my account n changed as soon as i could.however they still taking their direct debit.total disgrace that these people are allowedvto operate this way
Reviewer
Murphy's Dad
Location
Dunfermline
Date
12/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Short version...
Every day - or every other day - a new (broken) promise. Nobody seems to read the previous notes and the deals seem to fluctuate on a daily basis.
Total misuse of the term 'upto' in regard to broadband speed. Fast broadband was offered to me and the first guy said it was fibre.
Next guy then said it wasn't fibre and agreed I'd never get more than 6MB on non-fibre in my area.
I was then given a decent deal on fibre with connection in 72 hours. I rang after the no show of fibre in that period and was told it would be 7-10 days..
Bottom line - to make any progress - escalate your problem to a complaint and ask for a manager at every opportunity, it's the only way to accomplish a solution.
Reviewer
Nicky
Location
Basingstoke
Date
12/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Talk Talk for a year now.so far I cannot remember how many phone calls I made to them regarding the internet. Some days I had to turn the box off several times and on again,once I had no internet for 3 days for which I had a refund. Sometimes when I am in the middle of doing something on line, I would get the message "you are not connected to the internet " Every time I rang them they told me exactly the same thing,do this and do that, but the problem was still there. To cut a Long story short. They sent 2 different supposedly Talk Talk Engineer round. They checked this and that and reported back to Talk Talk tha there was no fault. Last August I had enough and told them I was going to cancel my Direct Debit and sue them for bad service. They then sent a real BT Engineer this time, He checked everything and was there nearly one hour. Then he went to the "Green Box " and told me he shortened some wire. He came back and connected the "third" box and it worked. Last month they had the cheek to charge me £60 for an Engineer s visit when it was their fault all that time. So, I wrote direct to the CEO's office. I got a reply to say that they had passed my complaint to a complaint Manager who will contact me in the next 3 days - that was 12 days ago! And I am still waiting.i have now written to the CEO's office again, enclosing a copy of their letter. If I don't get my money back, this time I will go to the Ombudsman.i will never recommend them to anyone.
Reviewer
Carol
Location
Warrington
Date
11/12/2016
Comments:
Absolutely Awful.if i could leave zilch stars i would. One is too worthy. Dont know where to start but overall I have had the same issues as many others. Signed us up to the wrong deal, charging more than we asked. Raised a complaint . Broadband constantly dropped out and very slow like dial up days slow. Took the opportunity of a pay increase for the amazing service to leave, spent ages on chat as i didnt want to spend hours arguing why we wanted to leave, got offered a new price but as I didnt reply within one min ( and I mean one min) they ended the chat!!! So tried again, repeated no close my account about 20 times ( i have the printed transcripts to prove this ) got final bill, paid said final bill. Had no internet ( which is no worse than what we had) for a month waiting to change to sky and now recieved a normal monthly bill for Dec from talk talk !! Seriously stay away
Reviewer
Ann
Location
London
Date
11/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bad connection is an ongoing issue. They did not fix the problem after the it has been reported. They seems ignore what you reported in the call, until you escallate the problem to the higher level.
When you ask for compensation, they will explain that compensation will not be paid until the prolem has benn solved completely. This means that if the problem remains you still have to stay with the company until the end of the contract to avoid any early leaving fee.
Reviewer
Amy
Location
Cramlington
Date
11/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service ever! i've just moved into a new property and ordered broadband with talktalk. An engineer came out on the 1st december and told my mam (who was waiting in as i was at work) that he couldn't do it so will get someone out who can. I received a text a few hours later after the 1st engineer left saying another engineer is on his way so my mum waited in and no one showed up. I rang them and they said they will call me back on the following week they did and told me they'd call me back on the Thursday and when they called on thursday said they will call back when they can come out and fix it again and i'm still waiting to this day! It's been a waste of time and money.
Reviewer
Koko Owusu
Location
London
Date
11/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well I am only just beginning to wake up from this NIGHTMARE of an experience with TalkTalk. I have called about 3 times now explaining an issue with regards to internet connectivity and how broadband always seems to drop EVERY. SINGLE. DAY! No amount of restarting the router or resets from their end seems to resolve this problem.
As a paying customer, this is outrageous and expect to receive value for value. Do not sign up to TalkTalk unless you actually want to be stressed out about such a benign issue that could be resolved if they escalated the issue to the right individuals.
I will be cancelling the contract with them when this comes to an end and implore you wise folks to do your research before signing up to this company for BROADBAND. BEWARE!
Reviewer
Marek
Location
London
Date
10/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely ridiculous. Unacceptable customer service, and quality of signal. Snails move 10x times ffaster. In case you will need to contact customer service, prepare your self for few days on phone and start collecting money for phone bills. By the way in the end of the day it doesn't change f..K nothing.
That's the WORST products I got In my entire life.
One word !!!RUBBISH!!!
I hope it will help you make good decision.
Reviewer
James
Location
Staffordshire
Date
10/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with talk talk for ten years and have put up with the poor service and the broken down ten year old phillips modem that they refuse to support or replace. I cannot even open pictures on the internet anymore. Only now that I have decided to move to sky have they bombarded me with letters saying that they are the only provider to give existing customers the same offers as new customers and how good they are. I'm sorry talk talk but this is a lie, the only letters I have ever had is to tell me my services are going up and now that they know I am leaving they are bombarding me with letters telling me what a mistake I am making. I'm sorry talk talk but you have lost a customer, my brand new Sky modem has been delivered and I am looking forward to the 12th when not only do I get a better service with a state of the art modem I also get to save £28 a month for the pleasure, Bye Bye TalkTalk for ever :-)
Reviewer
Rossyp
Location
Bournemouth
Date
10/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company to join would highly recommend to avoid talk talk canceled my contract early would give 0 star as 1 star is too flattering they have zero communication skills broadband is so slow even though had fibre never went above 22mb with sky now and have 38mb so much better deals with sky or even virgin still waiting for compensation for 10 months of bad service so happy that I'm not with talk talk anymore
Reviewer
Steve Denne
Location
Selsey, West Sussex
Date
10/12/2016
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
As a service provider TT are a non starter, the package was cheap but the support is beyond a joke. All support is offshore, most can't be understood or understand what you are saying, their technical expertise is non-existent and their co-ordination between reps is even worse if that is possible.
Yesterday had an email then a call from someone calling themselves a CEO who said she was there to sort out my problems, she was patronising condescending, aggressive and downright rude.
I am now locked into an 18 month contract now and expect pure hell.
Advice - NEVER EVER consider this rotten money grabbing organisation...
Reviewer
Frank
Location
Lincoln
Date
09/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been without phone and limited internet for 9 days now, service from talk talk is unbelievably bad, you can't eve get them to respond. I would give them 0 stars if I could, don't touch this company
Reviewer
Adam A
Location
Leeds
Date
09/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk broadband was definitely cheaper than it's competitors but I wouldn't recommend it to any online gamer, anybody streaming some sorts of video or even anyone who wants to check his email...in fact I wouldn't recommend it no one ,even my worst enemies. My story with talk talk was endless resetting router in order to get some internet connection and for some very strange reasons this device developed skills to disconnect me from internet in least appropriate moment. It nearly resulted in throwing my remote control through my TV (and I like my TV). Going for this broadband supplier will cut you off internet completely so if you thinking of stopping gaming it's right deal for you...
Reviewer
Eyhab abdalmoniem
Location
London
Date
09/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Coustmr service is very bad internet is very poor wifi very bad
Reviewer
Paula
Location
BALLYCASTLE
Date
09/12/2016
Comments:
Awful, stay clear of this company. Customer service is rubbish, Internet service is rubbish, television service and connection is rubbish. I really regret leaving Sky! Terrible, don't even consider talk talk.
Reviewer
andrew
Location
Sheffield
Date
08/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
An awful service. Technical advice was hopeless when broadband signal kept dropping. Eventually told it would take up to 28 days to find the problem. Working from home made this totally unacceptable. I terminated my contract, changed provider and the fault was rectified in 24 hours. Now facing a substantial early termination fee which I am reluctantly pay.
Reviewer
Dani
Location
Salisbury
Date
08/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Regret going with Talk Talk - connection is unbelievably slow, even watching tv on Netflix gives pixelated screen! I live in a city centre, so there is no excuse for that.
I recently moved house and they apparently transferred my contract, but have reset it so I have another 18 months on it - that to me is not a transferal and I'm not happy with Talk Talk for forcing me to stay with them. Then a couple of months after the transfer they upped the cost of my connection. How can these companies get away with constantly changing the terms of contracts when we the customers would be penalised for it? Annoys me no end.
I was with o2 for years before they sold to Sky, and never had a single complaint. I miss them so much!!
Reviewer
Tahira
Location
UK
Date
07/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There is noting positive about TalkTalk, the prices are rubbish as they increase the bill after a few months. The wifi is so slow and often stops working. They phone sound quality is rubbish. The customer service is extremely poor and you may have to wait on hold to speak to an adviser for over an hour. My router stopped working and this affected several other customers. I called and reported the issue and they infromed me a new route would be sent to me. Over a week later i still had not received the router and had no access to WiFi. The whole TalkTalk network is poor and a waste of money. You will end you paying for a service that you won't recieve. Do not use TalkTalk and save yourself from unnecessary stress and dont waste your money. Go you virgin or sky.
Reviewer
Tracey Clarke
Location
Bacup
Date
07/12/2016
Comments:
It's a pity you have to put any rating to get on here. They don't deserve any. I am not a racist, and this is not a racist comment. But why would someone sitting in India care what someone in the UK thinks about them. The most unless bunch of miss fits I have had the misfortune to cross paths with. Internet been none existent from day one. The joys of waiting 50 minutes to chat to someone on your mobile network, to then be told , " I am passing you on please wait" and that's it, no can I pass you on, just wackenhut you are now in another question. I suppose their thinking is " This will get a few to hang up" They fail to fix problem and then tell you even though you have paid 2 months for no service, you have to give us 30 notice and pay us another months money. I go on chat under partners name, as it's done in her name. On one occasion I had one of them hitting on me.
If you are reading reviews because you are thinking about joining talktalk. Run away, they are conveniently just taking your money and giving you nothing in return. They seem to be spending our money on sponsoring x factor. I can see why, their craft to. Run away
Reviewer
Hannah
Location
North Wales
Date
07/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give them less I would, worst broadband speed ever, worst customer service and when we "upgraded" to fibre optic, we were left without broadband and phone line for over a week. Since "upgrading" the internet has never been worse. 90% of the time we have to pay for costs of an engineer to come out and fix talk talks problems
Reviewer
hgughfgu
Location
coventry
Date
07/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the worst company ever !
whilst talk talk shares go down the pan ,they let some small boy have all our bank details ,cannot provide a decent service and try to charge for engineers visits all the time,dido harding collects her £2.5m pay and worries how she looked on a video she made after the hacking scandal !!!
Reviewer
Jackie Tindal
Location
Halifax
Date
07/12/2016
Comments:
My Mother is 87 years old and lives alone. Her means of communication with us and the outside world is her telephone. All she wanted was the Talktalk TV box. This needed the installation of a new router which once installed resulted in her not being able to receive calls ( for some bizarre reason her phone number had been changed). My Mother called every day to try to get the problem resolved, spoke to a different person each time, sometimes for several hours, and absolutely nothing was done. After several days of this I thought I would call in to try resolve the situation. The first person I spoke to refused to help me because I didn't know the password to the account ( neither does my mother!). After that I asked to speak to someone who would help and did manage to speak to someone, but again nothing was done. Rather than call again I sent an email, explaining in depth the problem, providing the account details, the telephone number and the number it had apparently been changed to. The reply I got was an email asking for the details I had just provided. This happened on another two occasions until I finally got a call from someone who said they would help. By now my mother had received a 'sorry you're leaving' letter and had been completely cut off. She spent a whole day waiting to hear from someone who said they would call back, but how could they when the phone line was dead? She spent two weeks without a phone when all she wanted was a TV box.
Since then I have received a call from the 'CEO's' office wishing to discuss the problem. As I can't provide the password they require ( the one my mother doesn't even know) they refuse to discuss the matter further. If I wasn't so angry about the whole experience it would be laughable. Who is running the show? A bunch of clowns I suspect.
I have informed them however that I've spoken to the Consumer Ombudsman and been in contact with Watchdog.
Reviewer
R. Blair
Location
Glasgow
Date
07/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever. Terrible connection that keeps dropping and even worse customer service. Save yourself the trouble and go somewhere else.
Reviewer
Penny
Location
Manchester
Date
06/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slow service very poor speed they are liars I moved to Manchester from Bolton and they had an engineer come out and he said that another engineer will come out and talktalk kept saying it will get fixed. LIES ALL LIES. QUICK TO TAKE MONEY OFF U BUT NOT DELIVER A SEVICE they will keep saying they will get fixed but never do all talk nothing else!!!!!!
Reviewer
Nashlett
Location
Tiverton
Date
06/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We used talk talk, and their broadband was unreliable and very slow. Often we had no broad band. Then we were gong to move house and called talk talk to change over. As they were unable to supply our new address I requested a cancellation of the contract. They failed to cancel the contract, so I called again to request the contract cancellation. We then moved house, yet each month I received a new bill and each month called to cancel the contract. After six months I asked for help from the ombudsman. It took a further six months for them to admit fault. I must have spent days on the phone with talk talk (all charged) most definitely feel as if I have been fleeced by them and will never use them again.
Reviewer
Mj
Location
Lincolnshire
Date
06/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst ever broadband provider. Customer services rubbish. Billing rubbish they add charges & say you will get a credit on next months bill but you end up argue with them to get this.
If you need a refund you HAVE to ring them to get one as they do not give automatic refunds! And you have to wait a month before you can apply for one!!! Rip offs Wonder how much money they have of peoples hard earned cash who didn't know they have to apply for a refund? Keep well away from talk talk!!
Reviewer
Adam
Location
Stourbridge
Date
05/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband disconnects several times an hour, the only help you can get is to call, all the online forms are disabled, the only option for help I get is to upgrade to fibre! renewing 18 month contract.
Reviewer
J Hart
Location
London
Date
05/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Think of the worst company in the world. Times that by 10. They would still be better than TalkTalk. Choose TalkTalk if:
1. You want to get ripped off. They offered me "free" broadband but then unilaterally changed the price within months without telling me. Instead of just deducting "line rental" you'll find they deduct £40 extra a month, without telling you. It is a scam. They claimed they had the right to change the price due to something buried within their terms and conditions. Sneaky? No. Downright deceitful.
2. Want to speak to someone who can barely understand English? TalkTalk is for you. Not only will you not be able to understand them but they won't be able to understand you either. Do they care? No they do not.
3. Want to wait hours endlessly waiting for someone to talk to? Don't bother. See 2. They won't follow up either. They just pass you around departments and don't write up records - conveniently forgetting to escalate or contact you back so that you dial off in frustration - all the while they deduct from your account amounts they charge at their discretion. £20 this month. Let's deduct £50 next and change our charging structure to make it even more confusing.
4. Is there another way to contact them in an effective way? Email? No. Webchat? No. Letter? No. Go to 2.
5. Think of a game of snakes and ladders where there are no ladders but 100 snakes. That is TalkTalk.
This company should not just be fined. They should be shut down. It is a sham company and it is an absolute scandal as to how they have passed any form of consumer testing. Any watchdog would have closed them down years ago.
If you do anything in life, make a conscious decision NOT to use TalkTalk in any way.
Reviewer
Laura
Location
Lewes
Date
05/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The Agent I spoke to was extremely rude and asked me why I "was making this such a mission" because I asked him to clarify something after he spoke to me in technical jargon that I didn't understand. He was abrupt and couldn't solve the issue we were having. I have had nothing but problems with Talk Talk since being with them and thanks to their appalling customer service throughout our time with them, I have decided to move to BT, who were the ones in the end that had to solve this issue for us on behalf of Talk Talk - a little embarrassing! I will never recommend Talk Talk to anyone I know, in fact I will warn them against using their services! I was on a free for 18 months contract and after a year they put my broadband up to £9.50 a month! Terrible service from the start.
Reviewer
John
Location
Liversedge
Date
04/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most horrific company I've ever had to deal with. My internet drops about 3 times a day and after paying 100 pounds in Engineer fees i'm no better off and still have the same problem. I can honestly say wouldn't even accept their services if they payed me.
Reviewer
John
Location
Norfolk
Date
04/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Ok when everything's working but if a fault occurs the customer service is appalling. They'll tell you it's fixed when it isn't, won't keep you updated and keep you on hold for hours on end if you call them. Add to that the shady sales techniques of offering a discount to get you to sign up which they then take away a few months after starting your contract. The broadband speed is also nowhere near advertised, I usually achieve around half the speed I was sold.
Reviewer
Dollie
Location
west Sussex
Date
04/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For the past week my broadband signal has been dropping out so I rang talk talk and they said they would test my line and I was to ring them back in 20 mins for the result. I rang for the result and was told that they need to do a few more tests! They told me that if an engineer called out and the problem was in my flat it would cost me £30 plus! I told them I cant afford to pay that so she said she would guide me through the checking process. She had me doing all sorts from unscrewing the phone socket to moving the modem to the master socket which was in another room, I told her that I am 70 years old and not fit enough to be moving furniture around and unscrew sockets as I didnt know what I was doing and I might break the socket for which I would be billed for!! She then she said if an engineer called it would cost £60 wtf!! She said I would need to leave the modem plugged into the master socket for 3 days, I told her I couldnt do that as I had to use an electric extension cable which was across the room and it was a danger hazard! as I could trip on it and injure myself. She told me if I didnt comply then there was nothing else she could do as she had check everything before an engineer called out to find the problem. I kept repeating that it wasnt a problem with my phone line but the broadband signal but it was a waste of time, I then promptly told her to forget it and that Ive had enough and put the phone down on her.
I cant believe that they expected an oap to unscrew the socket to reach the test socket to see if that was at fault!! Unbelievable!
Reviewer
Tessa
Location
London
Date
04/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I am currently receiving the worst experience with talktalk. A service full of empty promises. Unexpected additional charges without notifying the customer. Poor internet service. It took me to a stage of complaining about them for them to improve my internet service as well as encouraging to me to pay more for garantee broadband connection
Reviewer
Me
Location
Accrington
Date
03/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After changing to fibre when advised that it would cure all my broadband problems I can honestly say that the only difference seems to be a bigger bill.
Reviewer
Emma
Location
Bristol
Date
03/12/2016
Ratings
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I do not normally give feedback however I feel the need to express my extreme disappointment in this broadband provider. The customer service that I have received over the years has been beyond terrible. I could write an essay on the issues that I have encountered.
To make matters worse they do not seem to understand or keep records of their contracts. I signed up in 2013 and had an 18 month contract. There was an issue with contract after 1 year (they had no record of the deal they had promised for the next 6 months). Instead of honouring the previous contract they managed to lock me in for an additional year, despite me being unaware. When I complained about this I was met by unhelpful and rude people. I don't believe they even deserve one star for customer service.
This company may be cheap but it is certainly not a cheerful experience. Good luck to anyone who signs up with them! I wouldn't not recommend it. I'm counting down the days until my contract ends.
Reviewer
Ben
Location
York
Date
03/12/2016
Ratings
Satisfaction
1.00 stars
Comments:
Worst company ever.
Reviewer
Mrs M akbar
Location
Poplar
Date
03/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk,
Talk talk broadband is extremely poor as i have experienced the unacceptable network server. For the past month i have had lots of troubles. I have not been happy with their services. They are very clever in caching customers but can never provide a good service. Furthermore i have changed my broadband to talk talk thinking that they have a very rapid network service. Although i have upgraded to the package booster my interenet is still very faulty and nothing like they claim their internet to be. A quote from Talk Talk would be "TalkTalk is perhaps best known as the one of the UK's leading value broadband", even if they have a very cheap price for their broadband packages it is absolutely rubbish. I am sorry to say but i would not reccommend 'Talk Talk' to anyone, i would advise any person who is considering joining Talktalk to think again they are a very poor all round service provider.
Kind regards,
Mrs M akbar
Reviewer
sarah strickett
Location
cardiff
Date
02/12/2016
Comments:
absolutely appalling company . how this company still exists is beyond me . I hope they will go out of business very soon
Reviewer
Graham T
Location
Tring
Date
02/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I recently upgraded from simply broadband to faster fibre with TalkTalk. I experienced some minor loss of service on changeover. Talktalk however are not delivering the guaranteed minimum speed so I raised a complaint and received visits from a talktalk engineer who advised the issue was external and therefore a BT Openreach issue, and an Openreach engineer who failed to fix the fault. From here on I tried to re-raise the issue but have been met with staggering levels of incompetence, communication and inaction. Attempts by me to resolve the issue via live chat and by phone have failed due to customer service incompetence. So here's my recipe for resolution: 1. Email the chief exec dido Harding with your complaint. 2. If TalkTalk fail to resolve within 8 weeks pass the complaint to the Ombudsman via the ADR scheme which TalkTalk are signed up to. If they don't fix my issue I will seek a refund for the service I have paid for but never had and secondly will seek to terminate the 18 month agreement without penalty as they have failed to meet their code of practice (meet the min guaranteed speed on the contract). I have also shared with the CEO the staggering incompetence so far provided by the customer service team. One positive is that I have had an immediate response to my email to the CEO. Time will tell if you can deliver what I am paying for. The clock is ticking....
Reviewer
Adam
Location
Liverpool
Date
01/12/2016
Comments:
I have only been with talk talk for three months and im sorry i ever signed with them. With a terrible 4.2mbps and a regular cut offs every hour of the day i cant believe how they can justify taking money for a product that simply is 10 years old. They claim that i have super fibre optic but i disagree. 3 engineers have been to my house to try resolve this but each time theres always a resolve which indeed doesnt make a difference. 2 routers later and still no resolve im currently pushing to cancel and get compensations for the 3months of a none usable product in my case..
I must add that if you do try and conact talk talk they're going to try everything to make up poor excuses i.e. your router is to close to your tv or you may have a loose cable theyve even asked me to perform my own tests, opening up the cable box, so now im a technician.... this is absolutely discusting as i think of all the OAPs that actually end up performing these home made tests!!! All in all i think talk talk is a joke of a company and should actually be looked into by trading standards.. DO NOT SIGN UP WITH THEM would be the main review here
Reviewer
Shirley eatin
Location
Lanarkshire
Date
01/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sent email to a dead persons acct whrn they know her died. Refused to discuss account on phone. Would not let me speak to a managet saying they r only there to speak to staff. Wrote letter of complaint. Got letter back asking for more detsils - acct nu - sent thid back.- got another letter asking same stuff. Before they can investigate - waste of time would never recommend talk talk. There broadband is rubbish connection too. Stayclear of this mob
Reviewer
Mrs Afia Begum
Location
Bow
Date
30/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The only reason I am not leaving this rubbish company is because I'm locked into a stupid contract. It provides poor internet poor customer service. I was told a new router would arrive within 3-4 days, it has now been 3-4 months. I don't have 2 hours to waste on incompetent customer service just for someone to tell me more lies.
Reviewer
Luke
Location
Surrey
Date
30/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What is there to say.. you get the same broadband as taking a cardboard box and calling it your 'internet router'
The customer service, yeah they came to 'fix it' will apparently be working 2 hours later. Don't even begin to ask why as they have no clue.
Low and behold it still doesn't work the next day. This is not anywhere near the first time, we WILL be switching.
Overall not suprised, i just plead to the ceo to just close the company as it clearly was a waste of everyones time and money.. thanks.
Reviewer
Kevin
Location
North Wales
Date
30/11/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
After many years with Talktalk l decided to transfer to BT, mainly to get BT Sport at a reasonable price. Talktalk managed to sabotage the changeover leaving us without a phone line for several days. When l rang to complain l got someone in a noisy call centre who was totally inadequate in dealing with the issue. No wonder they get such poor customer satisfaction scores.
Reviewer
MB
Location
Cumbria
Date
29/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
My "superfast..hahaha.." broadband supplied by Talktalk has been performing badly. I have tried numerous times to contact them by phone but no one ever answers. Worst customer service I have ever seen
Reviewer
Richard
Location
Torfaen
Date
28/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What can I say? Talk Talk are the worst company I have ever had the misfortune to deal with. Not just the worst broadband company, the worst company I've dealt with, EVER.
My new router was dropping out around three times an hour - in response (when I finally got through to customer services in India) they sent their 'self employed' engineers who claimed the fault was in my house and kept charging me £50 as a result. I argued successfully according their own T&C's that as the fault was reoccurring either the engineers hadn't fixed the fault (why was I charged £50 then?) or, the fault wasn't really on my premises and again, why was I charged £50? After the third useless engineer (who did nothing more than change a filter), Openreach sorted the fault on the line in the street. It took FOUR visits over nearly 12 months to get this sorted.
During this time I was given excuses for poor service that ranged from my telephone interfering with my broadband to my neighbour's plasma TV (I asked the chap in India how he knew my neighbour had a plasma TV at which point he terminated the call). Other excuses included my heating thermostat, microwave and my router (they ended up sending me three - none of which made any difference). It was all total nonsense designed to brush me off.
I managed to get my money back from the engineer visits and got a small amount of compensation and an upheld complaint from the telecommunications ombudsman due to poor customer service. (The complaint took 7 months to go through the system during which time Talk Talk tried to buy me off with extra TV packages that they were offering free to others anyway - I didn't accept). I was told by the person at the Ombudsman service that Talk Talk receive more complaints than any other company for awful customer service. Unfortunately I wasn't able to prove that Talk Talk had lost my personal data in one of their four DATA HACK sagas even though I had scammers regularly phoning me up who were able to quote my account number and other details held by Talk Talk. (I still get people phoning claiming to be from Talk Talk even though I am with a different provider. It's quite funny now stringing them along while they try and get me to install some 'important' software to 'fix things' on my PC).
Luckily I was able to terminate my contract early without penalty because they hiked up their prices. (They claim 'without penalty' but they demanded their TV box back or they were going to charge me £200). They alter the definitions in their own terms & conditions liberally (see other forums about people who have been told to send their box back or pay £200 even though they have met the terms of their contract and should be able to keep it - typical Talk Talk).
Talk Talk - DON'T TOUCH THEM WITH A BARGE POLE even if they offer really cheap deals.
Reviewer
Dinesh
Location
London
Date
28/11/2016
Comments:
I can not give any star as they are totally cheat. For the past 18 months...I have had lots of troubles. I have just cancelled as I have not been happy with their services. They are very clever in caching customers but can never provide a good service.
Reviewer
fran
Location
london
Date
26/11/2016
Ratings
Speed
2.00 stars
Reliability
4.00 stars
Comments:
very poor custumers service. I have to call and stay on the phone at least 1 hour every time I call even for a simple issue. They are very polite and keep on repeating that they are very sorry with the waiting, repeating themselves and not solving the issue. Either they are treating you as an idiot or they are idiots
Reviewer
Paul
Location
Uxbridge
Date
26/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well, nothing I say here will differ from the majority of reviews by other unsatisfied customers.
The Talk Talk experience is abismal at best. I don't think I have experienced any service quite as bad.
The internet is patchy and rarely a day goes by without some kind of issue. It makes me truly wonder how they have maintained any form of business over the years.
The customer service is horrific! They don’t care and even the ones who do - seem utterly uninterested in anything.
Yes they are cheap, but for the love of mercy pay a little bit more and go somewhere else.
Reviewer
Liza
Location
Littlehampton
Date
26/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never ever sign up. Keep out!!! Worst service ever received, and they put prices up half way through the contract
Reviewer
Morteza
Location
SHEFFIELD
Date
26/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
pleas dont go to talktalk its absolutely rubbish,instead of getting 40mb internet speed i received only 10mb internet i had to cancel my contract but now i have to pay 124 pounds for engineer charge
Reviewer
steve
Location
west yorkshire
Date
25/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have been with talktalk nearley 18 months. I am really looking forward to the day we can get away from this service provider. Everything you can think of has gone wrong and now our contract is coming to an end they are making it hard for me to get a pak code to port my mobile number away from them. The mobile number was mine to start with and I transfered it to them. I would advise any person who is considering joining Talktalk to think again they are a very poor all round service provider
Reviewer
Alex Howell
Location
3 Rookes
Date
25/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Its just wont connect to some of my stuff that uses wifi and it also is very slow with 7 download speed
Reviewer
opeyemi odejide
Location
barking
Date
25/11/2016
Comments:
I consider talk talk as the worst service provider, that is my opinion, because of my experience with them years back.I place order for their broadband and i was given the installation date before then ,they'v sent my the router only for them to refuse to come to install it and ask me to do it, i said to them that ,that is not our agreement and more so, i don't know anything about them installation; even with that the didn't come only for them to start sending me billy ,i called on their attention but keep send bill for the service that never be or never install with that ,i cant even recommend to my enemy. as the name implies ,they are really talk talk.till date they are still expecting to pay for the service the never render.
Reviewer
peter anthony
Location
wirral
Date
23/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
poor customer service.not interested in what,s wrong with your broadband.they also say they will phone you back and don't
Reviewer
Adam
Location
Banbury
Date
23/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
What a big pile of steamy crap myself and my whole family have had with them trouble from day one trying to connect to internet had to have an engineer out 3 times, they tried to charge for this but with arguments wasnt in the end, then was over charged on more than one occation and was hell to get refund on that. When cancelling thethe whole thing was agreed no cost would occur and oh look £304.22 out my bank and after a long hour and 22mins on the phone agreed to refund. Not easy not helpful just a load of crap and have lost alot of customers definitely better being with BT no issues at all with them
Reviewer
David
Location
Hayling
Date
22/11/2016
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
An average of 3.59m download speed YTD 2016. Not impressive. Some down time as well. We are over 2 Km from the cabinet, so not a good outlook.
Reviewer
Alan Firth
Location
Leeds
Date
22/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I was without service for 7 weeks in september 16. Ever since the problem was `resolved` I have been unable to watch streamed services like netflix for freezing and buffering so instead I use the dongle from amazon firestick, Its perfect and not even a hard connection like talk talks. Despite the stress and so many countless phone calls I got an insulting compensation offered. I am stuck awaiting the contract to expire so I can change as unbelievably they wont release me from it. BE WARNED all hunky dory whilst things are ok but if you get a fault..watch out!you may finish up like us and the so called customer service call centre is shockingly poor.
Reviewer
kb
Location
HERTS
Date
22/11/2016
Ratings
Satisfaction
5.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I don't believe the negative reviews as genuine customers???I have been with talk talk since they started,many years now.
Yes they much better than used to be was a patchy phrase, but I stuck with them mainly due to massive cost difference with BT.
Broadband improved hardly any drop outs,use BBC I player OK.have had occasional line probs each time has been fixed quickly,has been while since any problems due to the new box they sent me&tbh problems were due to BT line&tree effecting the line outside the home.
I'm more happy with them,yes sometimes on rare occasion you can get a newbie on customer service which not greatest,but generally I found them helpful pleasant.
I won't leave not yet anyway, though was thinking try the latest company at minute I'm happy with£22.95-£27, fast broadband and free calls and sim
Reviewer
alan
Location
Manchester
Date
22/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking.disgusted disgrace.awfull.took me .45 minutes just to write that.with your slow broadband.one bit of rain and its on Off on Off on Off
Reviewer
Jess
Location
Sheffield
Date
21/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rip off. Took over a month to set up broad band. Then they got us locked into a 18 month contract which we are still paying for monthly even though I moved out of my flat 5 months ago! They also have the cheek to raise the monthly price in that time to £18.95 instead of £17.50. No point complaining over the phone because they never answer. Cant wait until the contract finally ends and they can be gone for good. Over £300 wasted on them, could have had a nice holiday this summer!
Reviewer
Tamas Fulop
Location
stone
Date
21/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
dodgy costumer service,promising everything to keep the costumers,but doing nothing.unexpected extra charges. very unsatisfied.not recomended!!!!
Reviewer
William
Location
West lothian
Date
20/11/2016
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
I have been with talktalk for well over a year and a half now,after reading all the terrible reviews on this I can't believe it,I'm on fibre medium and the call plan which allows you to call mobiles and land lines free for an hour but hang up before the hour and go again.my Internet has drop out about twice very late at night a can stream bbc iplayer etc... no problem and use my laptop and phone at the same time no problem, I was paying 33 pound for this but signed the new deal and now pay 30 which is a fixed price for 18 months no pay rises....a have a free sim card with 200 mins on it free but gave it to my mother who never gets near the limit every month but you can easily check via the app.yes the customer service is tricky with the over seas .communication but it's a free call anyway.I was with bt for 20 years but they kept rasin thier prices while given the deals to new customers which riled me as a was with them for so long.it can't just be me but talktalk are actually no bad at all,as a say this is my personal experience.
Reviewer
William
Location
West lothian
Date
20/11/2016
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have been with talktalk for well over a year and a half now,after reading all the terrible reviews on this I can't believe it,I'm on fibre medium and the call plan which allows you to call mobiles and land lines free for an hour but hang up before the hour and go again.my Internet has drop out about twice very late at night a can stream bbc iplayer etc... no problem and use my laptop and phone at the same time no problem, I was paying 33 pound for this but signed the new deal and now pay 30 which is a fixed price for 18 months no pay rises....a have a free sim card with 200 mins on it free but gave it to my mother who never gets near the limit every month but you can easily check via the app.yes the customer service is tricky with the over seas .communication but it's a free call anyway.I was with bt for 20 years but they kept rasin thier prices while given the deals to new customers which riled me as a was with them for so long.it can't just be me but talktalk are actually no bad at all,as a say this is my personal experience.
Reviewer
Steve
Location
Date
19/11/2016
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I'm quite glad that Talktalk have imposed price rises as it has allowed me to end contract without penalty. The actually offered me a £20 per month deal, Inc phone sim. I was tempted, but my broadband service is patchy and their customer service is terrible. Top tip. If you do an online chat with their advisors, you can email yourself the full transcript, which should save a lot of arguments later on!!
Reviewer
Nick Lockett ADL Legal
Location
London
Date
18/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In my opinion the worst telecoms provide in the UK. Anyone voluntarily using TalkTalk needs their head examined. Voicemail/Phone redirect - not working for 9 months. Broadband 0.01 to 0.04 MPS upload speeds for 14 days.......making it unusable ......tech support useless, I suspect that my 12 year old knows more about systems work than they seem to. As for customer support, they're SO RUDE and couldn't be less helpful and if you assert your consumer rights, they cut you off saying you're being threatening ....they seem to think that threatening to go to court falls within threatening language ....what a joke.
Reviewer
trev
Location
Rhondda
Date
17/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have a very slow speed even though we were told when we took out this contract the speed would be min 19 max 28
Reviewer
nicholas
Location
Swindon
Date
17/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I have ever used in my life over 13 hours of my life talking to people who cannot understand a word of English. Disgraceful company
Reviewer
Daniel Cotoc
Location
Grays
Date
16/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Thieves its the only word you can say about them. Waist of time with customer services, you trow your money even if you think you did a good deal.
Reviewer
Sue
Location
Oxfordshire
Date
16/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk are rubbish I have had nothing but problems the customer service are rubbish , I have had loads of problems with pictures braking up internet. Slow and they did not turn up
Reviewer
Steven
Location
Newcastle
Date
15/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give the reliability and the speed a 0 I would, it is absolutely awful. Had an engineer come out and fix it and the speed we got worked well for a day or 2 which is why customer service is up, however the speed now is not even reaching 0.1 mb/s.
Reviewer
EB
Location
EH3
Date
15/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT GO WITH TALK TALK. Whatever price they offer. However bad the others out there are. Twenty six days after "installation" and we have still had no broadband. After spending two and a half hours on the phone with their useless customer service team and managers, I am told that I have to wait another two days for a refund. Tried to cancel within the grace period. However after being hung up on three times was told I would receive a call back. They called the wrong number. Utterly useless company.
Reviewer
Paul Millns
Location
Seaford. East Sussex
Date
15/11/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Nice enough staff taking phone calls, but as far as getting problems sorted TalkTalk are rubbish.Having to wait two weeks for a call out engineer to come absolute rubbish service. Will be looking for another provider as soon as this contract is up for renewal. Should have listen to the warnings about Talk Talk service or lack of it !!
Reviewer
Anne
Location
bury
Date
14/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
This is the most appalling company I have come across , the customer service is non exsistant 2 hours yes 2 hours to get a bill error caused by them recified .an hour on line then an hour on the phone ,I cant wait to leave.I would not reccomend this company to anyone ,
Reviewer
B.Alldread
Location
Clay Cross, Chesterfield
Date
14/11/2016
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Not a steady uninterrupted connection.
Passes speed test ok
Fed up with the dis-connections
Reviewer
Sylvia
Location
London
Date
14/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WORST COMPANY EVER. Takes 2 weeks to switch you. Please do not be fooled by their rate. You will regret if you switch.
I recently switched from BT to Talktalk, since my BT fibre is getting slower by day and I keep getting posts from BT asking me to upgrade to their premium fibre, which is obviously a marketing compaign that wants me to pay more than what I should be. So I decided to switch to a more competitive company, since my neighbour use Talktalk and I thought it might be a good idea to also use Talktalk.
I bought the service online and they delivered the router to me. I installed it before the activation day. and surprisingly. the internet was not activated by the day it should be which is the 8th Nov. and i called up talktalk, and they tell me to wait for 24 hours as their is some mess up with openreach. and nothing happened afterwards，i called up again to complain, the manager told me it should be resolved within 48 hours. and i have waited 48 hours. and still not have an active service.
and i have been told it would be another 48 hours that the switching will take over. and it is not their fault, is open reach's fault.
So everyone please dont use talktalk. unless you want a service without knowing activation time.
Reviewer
Raz
Location
Birmingham
Date
13/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Horrendous customer service
Reviewer
lazyjz
Location
London
Date
12/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totally agree with the everyone here. Bunch of liars working for customer service. I'be raised complaints only to find out calling later when the service is again not working that none of my complaints have actually been filed. The service is down more that it is up. Just don't waste your money on this con of the a company. Talk Talk are disgusting/thieves.
Currently been on hold for 20mins trying to talk to a manager. Think they are waiting for me to give up.
Reviewer
talktalksucks
Location
London
Date
12/11/2016
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have an 18 month contract with talktalk and they have already increased their prices twice. I have to pay line rental for a phone line that is regularly cut off. They're just crap.
Reviewer
Graham
Location
Bury
Date
12/11/2016
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I have been a loyal customer with talk talk for 10 years starting with line one then tiscali.
We received a letter last month stating they were moving me to a new broadband package and adding extra charges to my account.
I subsequently moved to sky broadband. Then I received a final bill with a contract breaking fee of £69!
In anger I rang them up but got nowhere. I was passed from pillar to post. The guy in the call centre argued that this was correct and that the new package was optional. When in reality the letter didn't give me much choice.
I ended up having to ask to speak to a manager over 5 times and eventually was put on hold for over 20 minutes when I gave up.
I spent over an hour on the phone overall and came away with nothing.
Don't use them you will regret it when you need to ring them up for anything.
Reviewer
Louise Kelly
Location
Cornwall
Date
11/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgrace of a company, how these cowboys are still operating as a company is beyond me. I set up an account which included phone line and broadband for my business which was fine installation was okay not a problem .after a few days I begin to notice that the Internet wasn't working which was a problem due to me not been able to process card visa sales and so on. I rang the company to lodge a complaint regarding this issue and was told someone would get back to me in due course . In the meantime I had to rely on the shops next door's Wi-Fi in order to be able to process sales . Two weeks of past and I've not heard a thing so I decided to ring the company and ask where we was out with the complaint . Upon doing this I was greeted with a customer service person Who shall we say was less than polite .I was informed that I hadnt made a complaint as it hadn't been locked I was actually called a liar in so many words so then I made another complaint about my complaint not been lodged as well as my services not working. Another two weeks have passed and I still not heard anything so I decided to call again or I was greeted with an even ruder customer service person . Basically my complaint hadn't been dealt with and I was told that there was nothing they could do. I then informed them that I wanted to leave the company as I was paying for a service that I haven't use and couldn't use because you can provide it and I've been treated very unfairly and very rudely by the staff . I was told this wasn't a issue I could leave the company no problem but I had to pay the wonderful Sum fee £238.89. This company is a joke and have no idea of what customer service is and I would advise anyone considering joining this company to think twice and if possible please avoid !!
Reviewer
Chris Elliott
Location
Maldon, Essex
Date
11/11/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Have just upgraded to Talktalk Faster Fibre and must say that everything went as promised. I received a router 1 week prior to Activation Date, on Activation day I noticed my existing router was showing red, so installed my new fibre router and low and behold everything was up and running. The speed is about what was promised 30Mbps. No complaints at all, so far.
Reviewer
Irina
Location
London
Date
10/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I can not imagine a wors broadband. Not only is it impossible to even open an app on your phone but even on my computer it is impossible to type and send an invoice. I would not even recommend it to my worst enemy. They won't even let me leave. I have had an upgrade, the engineer came out etc. Nothing is helping and they just keep playing stupid.
Reviewer
Maz Incognito
Location
Oldham
Date
10/11/2016
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Do not ever trust these bunch of monkeys.
They will overcharge you, somehow eg.
Text you on Friday evening saying your package for tv box (?) you ordered (not) is on its way.
Hours of complaining about wrong bills etc to different Asiatic call centres and local "managers" only disappear when you you threaten them with court action and the usual ombudsman etc bodies.
They are the scum of the earth. You have been warned. I'm not like this usually and am a forgiving christian type, but this lot deliberately use foreign, distance, mis-selling agents.
Reviewer
Patrice Kinloch
Location
Glasgow
Date
10/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible, terrible, terrible. On every level. 18 months of hell. broadband was on wrong setting from the beginning. Never worked properly at all. Was always cutting out and my devices were then going onto my 4G, which I was being charged for. Shocking attitude always of customer services, most of whom are in the Far East. Attempted to charge me for sending out an engineer to fix their fault. Agreed, eventually, that I wouldn't have to pay it. Have now sent me the bill at the end of my contract. Spent an hour with the online chat yesterday, passed to 3 different people who managed to stall for nearly an hour. Have called today to leave and Melanie hung up on me. then got Chris who continually talked over me, read their terms and conditions, told me I would incur a charge if I cancelled my DD and sent a cheque. Appalling attitude at every level from an appalling company. Back to PlusNet from me, I should never have left them in the first place. Give them a miss. Nightmare.
Reviewer
Julie
Location
Worcestershire
Date
09/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Upgraded to fibre broadband 2 weeks ago, so wish I hadn't bothered. Most unreliable internet I have ever had. Almost every day since I upgraded I have had to contact them with continuous issues, upload speed as slow as 1.23 on a speed check. Extremely frustrating! Escalated issues by customer services to open reach where no problems detected. Yet still no constant speed?? Absolute joke wouldn't bother upgrading and I am going to cancel contract and go elsewhere.
Reviewer
Allyssa
Location
Glasgow
Date
09/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I highly DO NOT recommend this service. They disconnected my internet and they took off my last bill without the disconnection, which made me wonder why not and I have waited for months for it to deduct on my direct debit. Few months later and a bill came through my door and I learned that they did not cancel the services and they keep taking money off me and I haven't been using the service for months, it was clear that I have talked to them to cancel my account and they did not. They have poor communication in their customer service, as I have clearly said that I don't want to use the service anymore and their customer service and I agreed that I will be paying the contract breakage fee. The most annoying part is they did not cancel my service and keep charging me. Every time I call I'm spending so much money as they often put you on hold and make you a long time. So not happy with the service.
Reviewer
Bilal
Location
London
Date
09/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
An absolute disgrace.
Told me that the engineer visit was for free then told me it was my house wiring which was affected when it was actually a problem outside of my house for which i have no jurisdiction on and subsequently charged me £65.
Wish i never joined now stuck
Reviewer
TalkTalkUser12Months
Location
London
Date
08/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk internet has been a miserable experience for me.
When you sign-on it works well for a short time, before devolving into a useless service with very bad connection speeds.
If the TV is streaming internet content (like the BBC iPlayer) it becomes difficult to do basic things like checking email on gmail.
The upload speeds have always been pathetic with simple things like attaching a 3MB PDF taking a lifetime ...
Would not recommend. I am honestly considering paying out my contract and moving to a different provider asap.
Disclaimer - I have no idea how good their fibre service is as I am on a regular connection.
Reviewer
Matthew Whyte
Location
Pitlochry
Date
08/11/2016
Ratings
Speed
1.00 stars
Comments:
NEVER go with TalkTalk, atrocious customer service, slow speeds that always drops, overall horrible. I have been lied to, hung up on, made to have panic attacks by the customer service and have even put on my account that I renewed a contract when I never have. Even been bullied and black mailed to pay a cancellation fee that Im not entitled to pay with how long i've been with them, should be free but want to charge over £50, and if dont the are "forcefully" receiving it with debt collectors for money im not entitled to pay! KEEP AWAY AT ALL COST!
Reviewer
Luqman
Location
Birmingham
Date
08/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is absolutely the slowest internet from my perspective, the download speed doesn't go higher than 1mbs and also the Internet has downfalls as it continuosly stops and then comes back on. I advise Talk Talk group to act upon this as it's seriously becoming a huge issue for many people.
Reviewer
Harry Bullivant
Location
Bristol
Date
07/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service. Hopeless foreign call centre. Overpriced service and unreliable connection. Gave up and switched elsewhere.
Reviewer
Frank Hall
Location
Rasmsgate
Date
07/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Diabolical company, should be shut down. Talktalk has disabled legacy email accounts (Lineone, Tiscali) with no warning and "reset password" has been unavailable for a week. Chat is useless unless you speak some Indian language, the same as phone advice. DONT GO ANYWHERE NEAR THIS BUNCH OF FRAUDSTERS!
Reviewer
sizkar9
Location
woodhall spa
Date
07/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i too am a very unhappy disgrunted soon to be ex-customer of talktalk. i've told them i'll see them in court as they want me to pay the years line rental although it will be turned off on 12th november 2016. i took the contract out beginning of september and they couldn't get it done for 28 days. went live on 3rd october and started complaining shortly after. for over 5 days i had no landline or internet service. this was a contract that said i would get unlimited broadband and whilst at peak times it may be slow, nowhere in the contract did it say it would be non-existant!!! i've spent over 4 and a half hours on the phone (freephone number thank gawd!) and talktalk only have evidence of 1 of them! truly amazing. apparently you are only allowed to cancel within 20 days - day 1 starts from the day you sign up so the fact it took them 28 days to turn it on and it started going shortly after means i am out of "cancellation contract" - the last straw was on 25th october my mother who lived with us took a turn for the worse - with no landline available nor internet my husband had to drive to the doctors to get him to come out to her. she died the next day and the doctor had told us that he had tried phoning but couldn't get through and when the landline did come back on a few days later i heard his message on their voicemail system which i was not aware of. technical help at talktalk india is not technical. even the bloke from the uk i've screamed at and he want another 15 days to sort this out? WHAT?????? my mother died and we couldn't get help! i've involved the ombudsman now. if talktalks staff consist of a person in india reading off a scripted page on the pc for less than minimum wage then that does NOT constitute "technical help" - i could go on with the other problems i had but i think the whole thing stinks! even to the fact they wanted to charge me £65.00 for an engineer to come out when once back on line (and even with THIS message i am typing the compuer has lost signal TWICE!!!) found out that the continual beeping noise on the landline is your voicemail box? what the ???? i never even asked for that nor was told about it! bloody useless and i will have my day in court if they push me! truly dreadful!!!
Reviewer
sophia
Location
fleming
Date
07/11/2016
Comments:
Talk Talk are a con. When shopping in Wigan City Center, i was approached by some promotional sale reps from talk talk about their current offers. They offered me a great deal a free engineer installation. They messed my order up twice in a row and then charged me £65.00 for missing an appointment that apparently never went through in the first place and refused point lank to reimburse me. Disgusting. i would never use talk talk if they paid me to. Robbers.
Reviewer
Frankieboy
Location
Nottingham
Date
07/11/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have been with them for a long time and have just upgraded to their fast broadband.
1. My new router never arrived.
2. No one visited the property to install anything.
3. I am bombarded with telephone calls purporting to be from talk talk regarding my internet connection. When I tell them that this is a police station they ring off.
4. Customer services do their best, but I cannot understand what they say. An English call centre would improve things.
Reviewer
Diane
Location
Leeds
Date
07/11/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service. Can't even get Sky box sets because the broadband is so unreliable. Tied into a contract that will cost a fortune to get out of. Should have listened to my friends who told me not to go with Talk Talk
Reviewer
Andrew McLaren
Location
Ayr
Date
06/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I have ever dealt with.
Every time I have needed to contact them it has taken me at least an hour to complete a simple task. I have made phone calls regarding bills in which they have charged me triple that I should be paying and they are unable to tell me why they are charging me over £65 a month; not one of these phone calls have been recorded meaning I need to go through everything again. My router cuts out several times every night for no reason, talktalk are also unable to tell me a reason why. I have also tried to leave many times, which they do not allow. I simply get put through to a different department each time offering me new deals and discounts that they then do not add to my account meaning I am till paying full price anyway. I strongly recommend against choosing talktalk and an internet provider, as you will get nothing but bad service, unneeded hassle and incoherent staff who are unable to even understand a question never mind help out.
Reviewer
Annie
Location
Lincolnshire
Date
06/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These are the most poorest disgusting internet service providers! Speeds so slow a snail would be faster..line drops..you will have to constantly disconnect & reconnect. Now for the customer services..hahaha what a joke...they try to fob you off stating there is a problem with your phone & not with the broadband! They send engineers to 'fix' this which as they say will soon improve your speeds! Customer services think this will pacify you..which of course it doesn't. The bills you receive ate never right unexplained charges appear! We have now cancelled the service after only 3 months...and do not have any early exist fees to pay..the way to do this is stand your ground with them argue & keep on at them...
Reviewer
Jessop
Location
Coventry
Date
05/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well the 24 hour customer support free from your landline is a god send.
Sadly a god send because with Talk Talk you're going to need it...
I have them on speed dial now. I've had to call that many times I've lost count.
And when I complain about how rubbish they are, I get urged to invest more money into fiber-optic broadband. Oh i will get it one day, but never with TalkTalk. Also make a note of your phone calls because they don't - and you'll have to explain EVERYTHING to EVERY adviser you speak to.
Cheap price for a cheap service. My mistake - won't happen again.
Reviewer
Jason butler
Location
Chester
Date
05/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Been with them for a year. Averaging 18meg download. Continual loss of service causing amazon tonne unworkable. Swapped to plusnet. Cost £95 to quit talk talk. Money well spent. Instantly we are at 33 meg average. Same line same house. Do not do talk talk
Reviewer
Aaron
Location
Manchester
Date
05/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slow disappointing excuse for broadband. Its disgusting and i do not recommend it where ever you live. Dont get it for your own sake.
Reviewer
Gi
Location
London
Date
04/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are really so awful
Their customer service is non ruled by a script it seems. Their security is rubbish do not trust them with your pocket money let alone your bank deatils.
When leaving they just cut off the service Broadband & Phone regardless of the new provider starting so it left me totally without phone or Broadband
Personally I would say NEVER use Talk Talk
Reviewer
liam
Location
wigan
Date
03/11/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
CS is useless iv had a average speed of 243kb/s yes kb for the last two months and CS Have done nothing. This all happened after being badgered by there sales department to upgrade our internet, of which i siad i dont need to it works fine then two weeks later is started to half its average speed almost every other day. Dont go with these crooks.
Reviewer
Sarah
Location
Scotland
Date
03/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are THE worst! If you are even considering them - reconsider. I have been with a couple of providers but Talk Talk take the cake in terms of very bad service. I have been with them for 8 months and every single day without fail the internet cuts out multiple times, sometimes every few minutes which is very frustrating if you're watching something or ordering something. I have called them multiple times about it, they can not understand me in their foreign call centres which makes the entire phone call frustrating and painful. I am then passed to the technical team who run a diagnostics and tell me the internet is fine (it is FAR from fine - I don't have the internet!.) Each phone call lasts at least half and hour (on a good day) while I am passed from pillar to post. They have sent out an engineer THREE times who claims there's no issue but clearly there is because the internet barely EVER works. I don't have a tv package (it was rubbish) so I am paying them £40 per month for a non-existent internet. As soon as my contract is up I am gone. In the last 40 minutes the internet connection has vanished four times. Stay away from Talk Talk, they really are the very worst.
Reviewer
Rose Bagnall
Location
Birmingham
Date
03/11/2016
Comments:
The most awful broadband provider I have come across. Drops the connection constantly. Cannot wait till I can get rid of them. Please avoid these idiots.
Reviewer
Fay
Location
Sheffield
Date
03/11/2016
Ratings
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Would definitely not recommend switching to this company. I signed up to a tv, broadband and phone deal and if I'm honest the go live date on the broadband and phone was seamless and my internet has been fairly reliable. However, after two weeks and still not receiving my youview box I called to ask where it was. 1hr and a number of different departments (who don't seem to communicate with each other at all) I was informed that they had attempted delivery and as I was not in they had returned it to base and cancelled the to part of my contract (no difference to the price they were charging me). Never got any apology or explaination as to why they had not communicated with me over any of this. I have had to call a number of times while they assure me they are sorting things for me and on many occasions I have found the staff to be extremely rude and unhelpful. They then tried to tell me I would have to sign back up to a new tv package (more expensive) -!: pay again for the to installation. I refused this as I had already paid for installation and had nothing installed! Sooooo 45 minutes on hold to be told by someone in customer management "what do you want us to do about it". I have now decided to downgrade the package to just broadband and count the days till I can leave this company!!!
Reviewer
Shad
Location
London
Date
03/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst broadband ever, got a new box and still doesn't work, don't go with talk talk people!!!
Reviewer
Adriana
Location
Nottingham
Date
02/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I am afraid I couldn't agree more with quite a few people here who have kindly taken time to review Talk Talk(TT). I have made the he mistake to leave another provider for TT; it's been one problem after another - internet tends to be slow and when you call to ask for assistance you spend hours on hold and then finally talking to people whose English is often difficult to follow. If there is an arrangement for an engineer to come they turn up at the wrong time and you risk being charged for not being home. If you are brave enough to ring the Loyalty Department on 08700878038 you get charged a fortune (e.g. £9 for a 10 minute conversation)only to find out that if you are contemplating leaving them and breaking the contract the penalty (in my case) was £314! To add insult to injury, instead of £27 which was the monthly payment for their services they helped themselves to £90 from my account. When called and confronted about it - they admitted to their mistake (at least that's something) but one has to wait between 5-7 working days for their own money to be returned back. I nicely asked them - if I break the contract and leave they seem to have the mechanisms in place to apply a penalty in the form of a fine ... if they make a fairly big mistake and help themselves with the wrong amount of money from your account - how can you hold them accountable for that? I felt furious and powerless. To be fair some of the individuals (operators) sound nice enough but they don't make the policy of the firm - they are paid to suit at the other end and hope that they don't get to much abuse from upset customers. Nevertheless, don't go for TT folks, they are not worth the money for which you work so hard.
Reviewer
Macker1
Location
Date
02/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Don't ever use talk talk. Speed poor with constant dropped connections. Every time called about it got fobbed off.Had an increase in fee so jumped at the chance to cancel within cooling off period. Took 3 phone calls to cancel with assurances I wouldn't be charged. Each call was a nightmare - they were a sales team not a cancellation team. Sent me texts, emails and 3 letters confirming I was leaving and offering services I can't even avail of to get me back. More interested in selling than any sort of customer service. The chat service was useless and can't action anything. Also ended up charging me for leaving even though I shouldn't have been. AVOID
Reviewer
A Rodgers
Location
Worcestershire
Date
02/11/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We've just migrated from BT Infinity and were nervous about our choice given the poor reviews of talk talk and EE whom we were choosing between.
TalkTalk have been excellent.
They delivered everything when they promised. We had a small DNS issue which they have resolved immediately and were available at the end of a phone on the 3 times I called them. Yes its an offshore customer service desk, but they know what theyre talking about and they answer the phone and that's what counts.
We are achieving 38MBPS consistently and this is more than enough for video conferencing, tv and video streaming and all our needs.
Strongly recommend Talk Talk.
Reviewer
Stacy
Location
Doncaster
Date
01/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE TALKTALK!!!
I'm absolutely fuming right about now! There customer service is shocking! I'm English,let me speak to someone English! I mean it's funny how when you sigh up you get someone who speaks your language..I've been with them about 5 years now,maybe more! And they are rip offs! I'm paying for faster internet what I do NOT receive! All the money I pay for this and it does NOT WORK!! No body in my house can be on there phones computers etc with out it dropping are going slow,they love taking your money with out a doub! I HATE THEM! There useless pease do not go with talk talk..BT are the ones to be with,I think I'm going to have to change,they have had me over for years now,and I'm certainly not happy about it,going to be boycotting this,I gave them good retings..told all my family it was good,now I'm going to tell them it's time to change,I have a very big family and all of witch are with talk talk at the MINUTE! But won't be for very long and they feel the same way i do! By far this worst! Bye bye talktalk you SCAMMERS!
Reviewer
Shanna
Location
Doncaster
Date
01/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking service from talk talk.. the speed is ridiculous for what we pay..and the worst thing is you can never get threw to anyone who speaks your language,it's a bloody joke!! All they care about is ripping you off and taking your money,seriously thinking about leaving..they are no help what so ever when you ring them to explain the problem,you have to explain 10 times before they listen to you,and when they don't have a clue what your on about they pass you round pillow to post! By far the worst company going..would not recommend this what so ever! Total and utter rip offs! I'm fuming after spending nearly 2 hours on the phone to them and could not understand a word the lady was saying,nor me. Really really want to leave,they will take your money all day long and not do a thing to help you,princes are two expensive,there's no need for how they treat you! I'm fuming! DO NOT USE talk talk
Reviewer
Michael
Location
Birmingham
Date
01/11/2016
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
TalkTalk were easy to setup with, and an engineer came in (for free) to set up the line. However, the speed we got was always on the lower end of their speed range. They said our speed would be between 7-17mbps, with a minimum of 5.8mbps. We regularly received 6-7mbps. When they raised the prices and we decided to leave for Plusnet (best offer at the time, and we could leave for free), they said we would not get a better speed, and tried to encourage us to stay if they could strike a deal. They couldn't match Plusnet, and since moving we now get on average 9-10mbps! Somewhere somebody wasn't telling the truth...so whilst they were okay, obviously they do control the line speed!
Reviewer
M Taylor
Location
South West
Date
01/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
2.00 stars
Comments:
I've used Talk Talk for a number of years, but its become much worse in the last year.What happened?!?!
Their staff have zero communication skills...and I wouldn't mention that if I hadn't worked so hard to find some area of understanding.
Had sent a written complaint in July due to my higher charges and it was never resolved. Plenty of voicemail messages (from Ireland) that I could barely understand, and yet (it seems) everyone else in Customer Services resides in India. Communications just go round in never ending circles!
Yes, Talk Talk offer low cost contracts. But, now I know how that happens...I'm out!
Reviewer
nichola dubovie
Location
plymouth
Date
31/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Family reccomended me to Talk Talk for my 80 year old mother who has dementia,Her telephone is her lifeline. We have had to wait nearly 2 and a half weeks for the line to be connected today between 1and 6pm. Iarranged for somebody to be there from 12.30 today and guess what nobody turned up between 1and6pm i must have had 15 to 20 texts over the last 18 days telling me that if i am not there i will be charged a call out fee. BUT GUESS WHAT THEY DID NOT TURN UP, SO CAN I CHARGE THEM FOR THE 5,30 HOURS SOMEBODY HAD TO SIT AND WAIT FOR THEM. 7.45 PM I NOW GET A CALL TO SAY THEY HAVE ARRIVED BUT SADLY MY 80 YEAR OLD MOTHER WOULD NOT LET IN A STRANGER AT THAT TIME OF NIGHT ON HER OWN. THEIR EXCUSE WAS HE COULDNT FIND IT. DO OPEN REACH NOT HAVE SAT NAV, SHE LIVES IN THE MIDDLE OF THE CITY CENTRE NOT THE MIDDLE OF THE MOORS. EXCUSES EXCUSES AND NO DOUBT WE WILL HAVE TO WAIT FOR HOW LONG YOU TELL ME. SORRY TALK TALK I CAN NOT GIVE YOU 1 STAR.SHAME ON YOU.
Reviewer
Stuart McCutcheon
Location
Ascot
Date
31/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm not a keyboard warrior. Most of the time I can't be bothered to leave reviews but I had to for Talk Talk. They are so rubbish at their job it's laughable. I have super slow broadband, they have charged me for repairing it. I have to pay over £200 to leave and am seriously considering as they are HORRIFIC. If I was as bad at my job as they are at theirs I would never be employed. Do not be tempted with their cheap deals, you get what you pay for and it's just not worth it. AVOID AVOID AVOID!!!!
Reviewer
Natalie
Location
ventnor
Date
30/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
staff are rude and talk over you after asking a question the Internet hasnt worked for the whole 6 years we have had it, I'm sick of ringing to be spoken to like I'm an idiot they don't have a clue what they are talking about as you get told one thing by one person and another thing by another person, absolutely useless company and now they want to put up the bill for something that doesn't even work properly absolutely waste of time
Reviewer
R Taylor
Location
West Midlands
Date
30/10/2016
Comments:
The WORST internet provider with the worst customer service I have ever experienced.
They use hidden T&Cs wherever they can to get extra money out of you at the end of a fixed term contract, or to cancel an existing account. They are not transparent or open and will stop at nothing to push a cheap deal on you which will cost you 3 times as much 12 months later, without being clear about the change. I have had 2 accounts with them and both have had hidden charges.
Ridiculously slow internet speed coupled with hidden costs and terrible customer service - 45 minute wait just to change an address.
Will never use again.
Reviewer
Callum
Location
WISHAW
Date
30/10/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Reliability
2.00 stars
Comments:
In my opinion it's almost as fast as dial up in the early 90s . I took the talk talk router put it in the bin and added an old sky router it put my speed to 1.7mbps from 0.700 bytes
Reviewer
Cass
Location
Kent
Date
29/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the worse internet I've ever had Lost count amount of times I've had to speak to technical team to sort problems speed and dropping had no wifi and issues connecting for nearly 48 hours now. I'm actually paying to get of contract early because that bad and can't deal with the stress of it kids can't play one game on console without it dipping. Shocked at how big of a company but how crap they are, even if it was free I wouldn't go with them again
Reviewer
lee cahmbers
Location
brandon, suffolk
Date
29/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Im unable to stream for any longer than 5 minutes without issue. My speeds range from .77mps to 8.2mps. The customer service are beyond useless.
Reviewer
Brian Hendry
Location
Beith, ,North Ayrshire, Scotland
Date
29/10/2016
Comments:
The worst service provider with the worst customer service, none of my complaints were dealt with satisfactorily. Not once did I receive the promised refund for having NO Broadband or No phone service ( continually ) yet a full year after cancelling my contract I still receive monthly bills. Talk Talk ??? I think not !!! You will definitely NOT Talk Talk.
Reviewer
Anne
Location
Essex
Date
29/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Comments:
Worst customer service, I just came back to talk talk from sky, I left due to customer service and it's worse.
I say back to talk talk, still waiting to be connected after taking the day off yesterday for the engineer, I was assured my number would be active by 5 and internet by midnight, 4 calls later I may or may not be connected by Wednesday.
The customer service people are so scripted and cannot read tone in voice and respond according, they get annoyed when you are upset and saying what problems you are having, they never offer to call you back.
I think I am going to cancel it all if it's not working by tonight, and as my t.v box has not arrived I am totally cancelling that if it's not working correctley by tonight. I can't deal with customer service again if I have problems with that too.
And rembering last time I had a fault with the t.v I spoke to the technical people who gave me things to try , none of them worked so they could send someone, but if there was no fault found I had to pay £50? So the technical help could not help me at all, and they want to charge me £50 if an engineer could fix what the technical help can't fix.
Reviewer
Gavin James
Location
Lincoln
Date
29/10/2016
Comments:
Worse company ever, regret going near them. Customer service rude unhelpful and can only just speak English (despite being told before signing up the call centres were UK based). Only interested in finding ways of taking your money. Internet is appalling so basically paying for nothing, will be moving..
SERIOUSLY AVOID
Reviewer
Anonymous
Location
Anonymous
Date
27/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dont get talktalk its a pile of crap, we pay over £20 for internet speeds of 0.9 mbps (average download/upload speed) and every time we call up to fix something it takes up to an hour to get through and the person on the other end are always really unhelpful plus when the technicians come to fix the internet they just give us a new modem which fixes the problem for about 5 minutes. Also the ethernet ports at the back of the modem only run speeds of 100mbps which isnt enough.
Reviewer
Vaida
Location
Wales
Date
27/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is just unbelievable, rude and unreliable... 6 months with no internet just false customer... If they don't like what you're saying they just hang up... Seriously, they might be cheap, but it's not worth the hassle...
Reviewer
Befree
Location
Belfast
Date
27/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
USELESS USELESS USELESS!!!! Just save yourself the hassle and pay the extra get sky or virgin.... pay cheap you get very very cheap service with everything!
Reviewer
Tony
Location
Surrey
Date
27/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Oh boy here comes another negative review to Talk Talks huge collection of them. Let's begin at the ordinary internet, well in short its the slowest internet I have ever experienced and it struggles to load up google sometimes.
About 10 years of suffering with them and throwing our money away we decide to switch providers. We had been loyal customers for 10 years and what do they say... Sorry you can't leave us till 2019!
After that there was no way we could keep the internet we had so we switched to fiber optic. Not only is it over priced but we got told it would take 24-48 hours for it to get activated... It has been over a week and nothing has happened so far. WE ARE PAYING MORE FOR FIBER OPTIC AND GETTING THE SAME TERRIBLE INTERNET! We have complained and they have just apologized and done nothing about it.
In conclusion don't go anywhere near them no matter what. Their fiber optic is non-existant and their internet will only give you stress. We are trapped with them and have lost all hope so please don't go anywhere near them as I don't want you to follow the same fate as me.
Reviewer
TED BADGER
Location
WORKSOP NOTTS
Date
27/10/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have found TT perfectly OK, apart from the October scam last year (which I spotted straight away) TT has served me well. Price wise can not be beaten, speed for fast fibre is good. Whenever I need customer support (which is rare) always satisfied me. I know TT has had some bad feedback BUT I talk as I find. I have NO connection with TT just a satisfied customer.
Reviewer
Johnd536
Location
Great, thanks for sharing this blog.Really thank you! dfadcdbbedfc
Date
27/10/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Great, thanks for sharing this blog.Really thank you! dfadcdbbedfc
Reviewer
etlenoi
Location
london
Date
26/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The internet speed is so slow it keep's disconnecting every 5-10 minutes and its hard to reconnect.Costumer services are even worse i cannot understand a word which they say.If i rate talk-talk (0 out of 10)
Reviewer
Mike
Location
Stanley
Date
26/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid.
Apparently, it is impossible for their customer’s correspondence department be contacted by phone or email and it is impossible for a costumer's call to be transferred to that department. They can only be contacted by letter to a PO box. They are as ISP!
All I wanted was a short email sent to me confirming what was agreed over the phone, but that is impossible for TalkTalk to do.
avoid and leave as soon as you can.
Reviewer
Andy flynn
Location
Oldham
Date
26/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
My broadband has been down for 3days , I've spoke to an call centre and I can't understand everything they say, I've spoken to two people. Also they had trouble understanding me too, they had to keep asking me to repeat myself. Then the manager I spoke to kept interrupting me as I was speaking.They tell me if they have to send an engineer out I have to pay £65 ? Talk talk is the last company I'd get broadband from. I will be cancelling them at the earliest opportunity.
Reviewer
Foluke
Location
Colchester
Date
26/10/2016
Comments:
Do not use. They are ripoff and the customers service is very poor as their staff are very rude.
I used talktalk for 4 years and it was problem all the way. I moved out of my flat following domestic violence and could not move my things. I called talktalk to inform them and to cancle my contact but the cancellation charge was too much so we agreed to be paying monthly until the end of my contract like i was using it even though i was not using it.
When it was 2weeks to the end of my contract, i got an email from talktalk that my line was disconnected and i had to pay an early termination charge which i did. I was given a code to that effect.
Just today i received another email from them of £85 claiming its a charge for the you view box. When i called talktalk and tried to explain that i had paid my finnal bill and the box is part of my package. I also tried to explain that my land lord moved my things out of my apartment and i cannot lay my hands on the box but the staff said that is not his business and that he doesn't care what i do that i had to either return the box or pay £85.
He was so rude and not customer friendly.
Talktalk will charge you for things you never bargain for. I have also been charged before for calls i did not make.if i did not check my talktalk account i would not have known.
Reviewer
katie
Location
wolverhampton
Date
25/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company ever! disconnecting non stop
Reviewer
Chris
Location
Ilford
Date
25/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've paying £37.70 for an abysmal service. Recently I received an email that they are going hike the prices. I was just about change to another supplier, then I thought I will call them because I've been their customer for over 7 years. I was offered 40m or 80m for £32 & £37 respectively and a better calls package fixed for 18 months.
Since I've been a long standing customer that offer should have been spelt out in their threatening email. I will now seriously consider whether I want to stay with them. Some people would have changed providers without calling them. A PR exercise gone badly wrong.
Reviewer
Chris mcgill
Location
Bd10
Date
25/10/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Promise a lot but deliver not a lot. Customer service non existent although very good with apologies and expect the customer to do all the necessary work from home with still no resolution
Reviewer
Melissa
Location
Brighton
Date
24/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wouldn't even give them one star. Shocking. I ordered talktalk through the comparison site- seemed like a good deal and a girl from work said they weren't too bad. Had a installation date for in 2 weeks time. The day before the installaton date a man called me and basically told me noone was coming out the next day- i had taken the day off work! i was then told that there was a problem with my line and that BT openreach would have to fix it before it could be up and running. I was outraged that i wasnt contacted and spoke to someone from the complaints team- they gave me a better deal and said a manager would call me back that day- no surprise no call. This was a friday- i tried to use the online chat to find out my start date but he never called me back and was useless. I waited till monday and when i phoned them they said no i was Wrong and that someone would be calling me a week later! I told them this wasn't good enough and all i wanted was my start date.I patiently waited for the call the following week. I then recieved the call and the guy told me i would be waiting 4 more days to get another call as they would now be forwarding my details to openreach???????? They kept telling me that it was a problem with openreach and that there's nothing they could do about it it was their issue to fix first. i said ok i will wait for the next call and i better have my installaton date. It was coming up to a month of waiting now. I was so fed up so i booked a installaion date online with sky. I then phoned talktalk back and told them i wanted to cancel with them as I'd had enough and already a month had gone by and i was still waiting with no start date. They pleaded not for me to go and said that if the other company installs it before they did then i could call back and cancel with talktalk. They then sent me notifications saying my start date would be 2 days after my date with sky(which was the following week). Sky had already sent me the modem and confirmed my address and time with me. What a surprise it was when the sky man came and installed it- no issue with my line- it was installed. I was so happy when i made the call to tell talktalk they are a joke and nothing more than a waste of my time!!
Reviewer
stussy
Location
Stockton on tees
Date
24/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
pathetic.. i dispise the company. i am 15months into my contract and cannot wait to leave. talk talk. i wish customer service team tell.lies management atrocious my bill has went up 100% as i wont upgrade for 18 months. i would rather be castrated.
people beware do not use this company
Reviewer
Steven
Location
Exeter
Date
24/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely dreadful. I can cope with a relatively slow broadband connection (despite paying for what should be a much faster one) because I don't tend to do anything that needs a particularly high download speed. What I cannot cope with though is the complete and utter unreliability of it as completely fine one moment becomes something slower than dial up the next.
Reviewer
Tim
Location
Milton Keynes
Date
24/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Signed up on an 18 month contract via Currys on a fibre deal. Within 4 weeks of installation they increased the price. When I sign for a contract the ammount quoted is what I expect to pay for the term of contract. NOT WITH TALKTALK!.. DISGUSTED...
Reviewer
London342
Location
St albans
Date
23/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst.
Reading the reviews mybexperience mimicks many complaints. Super low speed fequently. Peak times shut out. Dropping connection making work impossible. Cost the company over 7'000 in lost time since summer. Inneficient customer service, attempts to extract monies without giving value. Inherited the connection and they never sent the engineers for faults. Legal action seems inevitable. Bad! :(
Reviewer
Simon Cumiskey
Location
Leeds
Date
23/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
To be brutally honest I'm shocked at how poor these guys are. The net speeds are slow as hell, and when you try pull them on it, tell them you're going elsewhere they try slap you with a £100 fee. So not only is their internet bad, they'll rob you when you shop around for a better provider. An epic disgrace on their behalf. I would not recommend them.
Reviewer
Gwyn
Location
Milton Keynes
Date
23/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling speed 1mb in 2016 for £25 per month sucks.
Reviewer
John
Location
Belfast City centre
Date
22/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Got these installed months ago ever since day one I have been having nothing but problem with the connection dropping either every 5 minutes or 20 times a day speed goes up and down and sometimes it didnt work for days, and they still will not let me out of the contract, so I'm arranging for another company to by pass them.
Reviewer
Kim doughty
Location
Billinghay
Date
22/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never ever use talk talk, the worst internet I've ever used and costumer service is terrible.
Took me over an hour to cancel!!!
Reviewer
don
Location
old coulsdon
Date
21/10/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband speed 1.6 Mbps max.
If you understand Indian speakers you're in with a chance. Customer service now very poor.
Reviewer
Steve
Location
Powell
Date
21/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've had a few broadband providers in the past but TalkTalk are by far the worst. Sick and tired of having problems and having to call customer Service in India and being bounced around from one department to the next and having to explain the problem over and over again with still no joy. If you have a problem with your broadband with TalkTalk then make sure you have a couple of hours or so in the late evening but you still might not get anywhere. Also after an hour or so on the phone to these annoying Indians you can guarantee that you will receive hassling and scamming phone calls that are not from TalkTalk and this will go on for around 2 weeks or so. You can accept having problems from time to time as long as you can pick the phone up, have your call answered within 5mins and have the problem resolved in a reasonable time...3 MONTHS IN NOT ACCEPTABLE! Now having problems again with the internet speed dropping from 26mps (when it should really be 36mps) down to 0mps and this has been going on now for 2 weeks but it is better to put up with this rather than calling their Indian customer services. Now out of my contract and immediately changed my provider...absolutely dreadful, stay well away if I was you.
Reviewer
Gary
Location
Hampshire
Date
21/10/2016
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Moved from their basic broadband which was a reliable 8 Mbps to their supercars which delivers a consistent 45mbps. The transfer was painless and they gave 12 months free to enter into a new 18 month contract.
Have no complaints against talk talk and would recommend them.
I thought a post from a real user would help balance these posts which as a customer just don't seem real to me.
Reviewer
Michael Trenfield
Location
Tamworth
Date
21/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up with Talk Talk recently and my go live date was September 13th. The package I signed up for was regular broadband for £5 a month and £16.99 rental with the added TV package for £2.50 a month which stated the ability to pause and rewind The package also stated free evening and weekend calls. After the engineer had left and we had connected the internet was unusable. We were getting 0.3MB download and 0.1MB upload, a normal page would take 40 plus seconds to load and the internet would intermittently go on and off throughout the day. The phone line was also unusable, a horrible crackling and hissing noise present in the background and calls would randomly cut off mid call, on certain occasions you could also hear someone else’s conversations in the background. I called Talk Talk and was taken through a lengthy process to remove the cover of the socket and test with the master socket, Talk Talk said this test completed and showed no issues. I continued to state that there clearly was an issue and Talk Talk arranged to send out an Open Reach engineer 8 days later which is a considerable amount of time to not have broadband in this day and age. Whilst on the call I also asked about my TV package, I had plugged in the YouView box to find it had no recording capabilities, in fairness TalkTalk didn’t state that the box did record, this was just my assumption based on the fact that it is capable of rewinding and pausing, surely that means there is a hard drive present and the box has the capability of recording. As such in my eyes it is no different to the freeview receiver and Smart TV functions my television already has so I was wondering what exactly I was paying £2.50 a month for. The advisor stated that the £7.50 a month was a combined charge for broadband and television and that there was no separate £5 and £2.50 charges as part of it, I noticed when visiting Talk Talk’s website that the package details had changed to this also, however this is not what was stated when we signed up. I got nowhere with this and decided to leave it for the sake of £2.50 a month. I took a days holiday from work for the engineer appointment as we were told this could not be done on a weekend. When it came to that day a man arrived who identified himself as a Cube engineer, not an Open Reach engineer. He literally had a replacement router with him, even though we had stated the issues with the phone line as well he proceeded to change the router which made no difference and then called Talk Talk himself, advising that he was a Cube engineer and that the router change had not worked. Talk Talk’s call centres are in India, its incredibly hard for both parties to understand each other, so much so in this case that the Talk Talk representative was trying to get him to follow the same steps we had removing the front plate of the socket, to which he aggravatedly kept stating that he is a Cube Engineer. He advised us that Talk Talk needed to look into this further and that they would be in touch. I waited a further three days without hearing anything before calling back. When I called it was if there was no record of any of the previous activity on my account, I was told to go through the same steps as before even though I informed the agent that I had already plugged the equipment in to the master socket after removing the front plate. Again the test showed no issues. I was told again that they needed to investigate this further and would get back in touch with me. I was already receiving emails that my first payment was due shortly so I advised the agent that I would not be making any payment until my services were working. She said she understands completely. Two days later my payment date has passed and I have not heard from Talk Talk apart from two calls missed when I was at work chasing me for payment. The next day another call comes through stating that I need to make a payment. I’m absolutely livid by this point, asking the agent to look at his screen and tell me what the notes on my account say, he clearly has no idea of the issues or the fact that I stated I would not make a payment. After venting some of my frustration I was put through to a manager. He stated that Open Reach had rejected Talk Talk’s original booking as they had not followed their requirements correctly. I stated that I had to take a day’s holiday previously and he arranged for an Open Reach engineer to attend the following day which was coincidentally enough a Saturday. The following day Open Reach arrive and find an issue with the line, they head away to a box at the bottom of the road and fix the issue. We now have working broadband, 2.4MB down, not the best but usable at least. I wait two days to ensure everything continues to work and then I call Talk Talk to make my first payment. I had been told previously that I would be recompensed for the downtime which was a total of 3 weeks. I was offered £13 for this. I stated that £13 is a pathetic amount considering we were offline for such a long time, I was told that the calculation was based on the amount of days we were off and all they could do was add a further £5 goodwill gesture to it. I accepted this, desperate to get off the phone and not have to spend any further time struggling to understand their agents, hoping that this would be the last time I would need to speak to them. Literally two days later I receive an email saying I am half way through my allotted call allowance for the month. Confused as to what this means I log in to my account to find that we have no free evening or weekend calls and Talk Talk have set a maximum call charge value per month of £19 meaning we had already spent over £8 in calls. I’m desperate to fix this without calling them so I go onto the booster section of my account, I notice there is a boost for £5 a month which gives you unlimited calls to UK landlines and mobiles all day. I’m happy enough to take this so I click to add it to my package, on the next page it states that I need to pay for 12 months upfront for this booster. A total of £60. I’m now completely angered that I will again have to call one of their call centres. I speak to a lady who says she can apply the package on a month to month basis for me, she then states that she can change my package to accommodate this which will save me £2.50 a month, but that this will cause the 18 month contract to start again, as we are only one month in to the contract I agree to do this and I am placed on hold. After 20 minutes of being on hold she states that as I am a new customer Talk Talk requires me to make a £30 payment upfront to change to this service, she says this will reflect and be deducted from my next bill. I agree to this and am put on hold for a further 20 minutes for her to come back and apologise for the delay and put me on hold for another 20 minutes. Over an hour into this call just to add a free calls booster she comes back to say she is unable to process the order currently as payments do not show up on their system for 24 hours. She says she has placed notes on the system regarding the order and that I need to call back in 24 hours. She then advises that they are changing to a new security method which uses voice recognition instead of you providing your details when you call Talk Talk and asks me to stay on the line at the end of the call. This automated service then asks you to say ‘My voice is now my password’ It asked me to repeat this 6 times and then stated there was an issue and the recording couldn’t be saved. I’m quite a calm person in general but I cannot tell you how angry I was by this point. The following day I call back for them to set this package up again, I am advised that the advisor now is having the same issues setting up the package and I am placed on hold for another 20 minutes. At this point the advisor states that the previous colleague was supposed to take the payment whilst placing the order and that this had been done incorrectly which had stopped the order being taken. I was told I needed to make a further payment of £30 for her to process the order. Livid is no longer the word, I’ve never encountered a company this bad in my lifetime, I told the advisor to cancel the order and refund me my initial payment and that I would be speaking with Ofcom. It’s been an absolute nightmare being with Talk Talk, I would advise anyone to steer way clear of them or expect to spend countless hours on the phone with them if you encounter any kind of issue.
Reviewer
Jasmina
Location
Doncaster
Date
20/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Its the worse company i have ever dealt with! The customers service is TERRIBLE i was over charged i spent on the phone hours a ve tried to talk to manager which was very rude to me. I wanted unlimited International calls which i had till changing my address (contract was for one year) so i have called them to ask where going on the Lady told me that that can offer, for the same price, 1000minutes well its not UNLIMITED i ve spoked with a financial manager she said that i will still have UNLIMITED International calls i just wanted to have a proove so i used live chat and made a screenshot i ve been charged £96 insted of £26 so again call customers service to sort it out, could not understand anything so i have used live chat again the Lady told me that now i need to pay nearly £50, well better than a 100.. i have call them today again as my Bill is unpaid but i obviously paid it so i ve been told to ignore it, again i ve asked if i have UNLIMITED calls as i had problem with it and she said that people i ve been talking to were LIEING well done talk talk i have waited nearly an hour to speak to a manager.... the worst manager i have ever talked to... he was laughing to my face he was rude and he did not want to put me to a higher manager i asked him for his name and he told me that if i ll answer his question (why do you need to speak with another manager if they will not change anything) he will give me his name.. finally he told me his name with rude "do you need it to be spelled" with actually laughing at me... i wont live it like this!
Reviewer
Reena
Location
LEICESTER
Date
20/10/2016
Comments:
This is by far the worst provider ever! They are so unhelpful and all they care about is taking your money! Do not sign up with them!!!
Reviewer
LW
Location
Worcester
Date
19/10/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Been lucky with reliability but not happy with speed or customer service. I hate using their email platform. Very often I can't load the emails and they always seem to be undertaking maintenance. They don't give a stuff about customer service or evidently customers private data. As soon as my current contract is up I'm gone never to return. Advice to anyone considering TalkTalk....well I think you get the drift!
Reviewer
Omid
Location
Manchester
Date
19/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most rip-off and the most deceitful company I have ever seen. My broadband internet used to be DOWN several times a day. I moved out of my flat and they charged me £18 as the disconnection charge in addition to the £22 as one extra month's bill payment!! That's why I said TalkTalk is rip-off. Additionally, it has a very poor customer service.
Reviewer
Omid
Location
Manchester
Date
19/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most rip-off and the most deceitful company I have ever seen. My broadband internet used to be DOWN several times a day. I moved out of my flat and they charged me £18 as the disconnection charge in addition to the £22 as one extra month's bill payment!! That's why I said TalkTalk is rip-off. Additionally, it has a very poor customer service.
Reviewer
Thomas sawyer
Location
Beaonsfiled
Date
19/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I regreted going with talk talk in the first 2 weeks it stopped work everytime you ring there customer services it takes 10 mins to actually speak to someone and then when u do they dont listen to you do the same stuff over and over , i have now rung them well over 20 times in 8 months had to engineers out and still i get 2mb 2! My girlfriend lives a 2 min walk away from me and gets 32 mb with talk talk , ive had enough have offered me no discounts or anything waste of time save your money and go somewhere else . Disgusting and useless
Reviewer
DOUGLAS
Location
Harrogate
Date
18/10/2016
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WARNING!
WARNING!
You have been worned I have spent almost 2 hours on my mombile been told told to reboot router and box,after two full payments I have unreliable broadband and no tv at all when I asked for an engineer I was told I will be charged not as per initial contract. I told them to terminate my contract they refused and held me ransome to still pay the two years even when I decided that the contract to be terminated since they could not meet the service requirements in the space of two month. I see this company as a biggest scam taking our hard earned cash and blacklisting our credit ratings.
Reviewer
Paul Anderson
Location
london
Date
18/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgraceful service from talk talk internet and telephone providers.. ring them in advance to let them know you are moving house and say will we be able to cancel our contract when we move house two months ago we were told it would all be fine... ring yesterday to cancel and say we will ring back when in new house to renew and are told we have to pay over £300 cancellation fee and a manager cannot even explain where that figure has come from. Absolute clueless idiots... so for them to receive £300 they have lost customers for life which would have got them 20 x more money that this. Disgusting customer service!!! I was never happy either the internet service always a terrible speed and often couldn't get internet...should have cancelled last year and followed my instinct.
Reviewer
Annie
Location
London
Date
18/10/2016
Comments:
Worst company ever! Stay away from Talk talk talk. Even though the basic rate is low, the internet itself is very slow and unreliable. Furthermore they charged me twice with engineer costs, which were promised to be free, which made me pay £ 130 on top. FRAUDULENT COMPANY with a very bad customer service!!!
Reviewer
rosangela
Location
west moseley
Date
17/10/2016
Comments:
I just can't believe TALK TALK can run a business
they way they do. I sold my house and i contacted all
my utility bills company, no problem at all till i got to
bloody TALK TALK, has been a absolutely nightmare
they are just refusing to disconnect me, ignoring everything i say. I'm thinking in get a lawyer to
deal with them because i don't know what to do any
more. I sincerely hope they go bankrupt very soon i
just hate them.
Reviewer
Neville Kay
Location
Fleet, Hampshire
Date
17/10/2016
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
On the whole I find TalkKalk to be good value and provide a good service. Their On-line chat staff are very good, but their Customer Service staff by comparison are poor. They do not understand their product and provide incorrect information. Very disappointing performance. They let TalkTalk down.
Reviewer
Abbas
Location
Aylesbury
Date
17/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Wouldn't touch it even if it's free
Customer service is abroad don't understand
a word of English
Reviewer
JSC
Location
London
Date
16/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I only get ~5mb/s, and I am in CENTRAL LONDON. I have been needing to contact their miserable excuse of a customer service, EVERY 3 WEEKS because of a network fault. During the weekends and some evenings, my speed would drop to <1mb/s, rendering it useless.
Recently (4 weeks ago), the internet would start cutting out randomly AT 5 MINS INTERVALS. It would come back, and then cut off again. Bear in mind, I am in Zone 2 (boundary of Zone 1) of one of the busiest cities in the world, and this is the best quality of their product they can give me? I'm now moving to another ISP in 3 days.
What a joke.
Reviewer
Mr Ashley mccutcheon
Location
78 Eastbourne terrace
Date
16/10/2016
Comments:
Very poor customer service skills taken payment twice an restricted my services now demanding more money in order to put my services back on leaving please be warned talk talk are rip offs
Reviewer
Sean Casey
Location
Altrincham
Date
16/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having been with Talk Talk for quite a few years with no problems I was happy with the service I was receiving. The broadband worked and the billing was fine. People had warned me however to be careful with them because when it goes wrong, it goes very wrong. I smugly didn't believe them as I was paying a pound less than them for a working service.
All I can say is when it does go wrong it goes about as wrong as I have ever seen anything go.
Basically my broadband kept cutting out.
The call centre staff in India or wherever aren't native English speakers and every time you call in you have to explain everything from the beginning again. This gets pretty frustrating.
They sneak things onto your bill, my last bill was for £148.00 for just the broadband.
They've been trying to resolve my fault now for nearly 9 months, they fix it every third day and then it breaks again the day after, starting the process again.
I've dealt with some pretty incompetent companies in my time but Talk Talk take it to a new level.
If you are with them I would suggest swap them as soon as you can, don't suffer my pain when it goes wrong. It will !
If you are thinking of using them as your provider, just don't. They really are shockingly bad.
Reviewer
Mr D L Tomlinson
Location
Derbyshire
Date
16/10/2016
Comments:
I chatted to one of the advisers about my slow broadband and about the router dropping out all the time,I spent two hours chatting and got no where,he tested the line and that was ok,after a lot of questions he asked me if I turn the router of at night and said if I did that would make my router unstable witch is a load of rubbish,as I have always turned it off before retiring,after that they checked my connection which was ok,then if I had not had enough he put me through to one of his colleagues and I got bombarded with all the same questions and tests I had already gone though.I have borrowed a router off my son and every thing is fine,so why all the excuses as why I can't have a replacement,I have been with talk talk for a long time and I was with tiscali for even longer with no trouble until now,after the way I have been treated over this issue I feel I don't want to be a talk talk customer anymore,I think all the staff at talk talk are trained in how to fob customers off,I feel I am paying for a service I am not getting.
Reviewer
BicBasher
Location
London
Date
16/10/2016
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
TalkTalk is absolutely fine as long as you avoid their so called 'Super Router' which is buggy. This is causing many of the problems customers have with their connections.
Buy your own router (I'm using a £40 TP-Link router) and you'll find a solid and stable connection.
It's better to use Live Chat to talk to CS as it's very hard to understand the Indian call centre operatives.
However, I've found the only way to resolve most issues is to email the CEO Dido Harding's office who are English and will resolve issues reasonably.
Reviewer
Kim
Location
Manchester
Date
15/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst customer service and chat service I have ever used!! After spending one hour chatting with completely idiot who had no idea about talktalk services, I fed up! He assured me about chosen plan and then after my explanation that on their website the have completely different prices, he just switched off. It looks that after just quick look at their website I have more information about talktalk services than their customer service!!!
Reviewer
Alexandra
Location
High Wycombe
Date
14/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful,absolutely awful. Not only has my bill gone up, but I can barely access the Internet as I get the dreaded red light at least 5 times a day. Another customer lost as their CS team simply doesn't care
Reviewer
Simon
Location
Spennymoor
Date
14/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very slow fibre broadband, it's almost as slow as my dial up connection from the 90's the only way to contact customer services is a telephone call to India, not recommended at all!
Reviewer
Rob
Location
Aberystwyth
Date
14/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Almost entirely useless customer service, incompetent, ignorant, one month to get phone/online sorted, 0.3mbps speed (YES NOUGHT POINT THREE! average for UK is 28.9mbps), price rise less than one month into account. You get the picture?
Reviewer
Barry
Location
London
Date
14/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
for 12 moths hardly a problem ,but you get what you paid for. on reflection i
should never have renewed my contract!!
Over the last week I have had 2 new routers neither of which will function, i have spoken to 2 different cities in India at length and one in the Philippines and has spent a considerable amount of my own time,and all to no avail my old router still works though much slower than before.I am still in the dark without a clue whats happening .Though i have spoken to some nice people from several countries who are totally in the dark also.Today we will try Again . Bjh.
Reviewer
Leanne
Location
Devon
Date
13/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband constantly drops meaning streaming and online game play is really poor. Speed is nowhere near the estimate which we were quoted. Contacted customer services who promised us a higher speed at no extra cost. This of course didn't happen.
We were previously with BT, who we had none of these problems with, and are switching back to them in the next couple of weeks. I strongly advise anyone considering using talktalk to go with other competitors who may be a little more expensive but who provide a much better service!
Reviewer
Kate
Location
Essex
Date
13/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Setting aside the fact I have to turn my router off and on again at times, and disconnect/reconnect my wife via my laptop TalkTalk is without a doubt the slimiest, dodgiest, lying provider out there! I signed up to £17.70pm plan with the added love to shop vouchers bonus. Before I even got one bill they put the price up and then said I wasn't eligible for the vouchers due to how they processed the order! I spent several days on chat and the phone repeating myself over and over only to be told, "we can't process the vouchers for you." Having been offered a plan and bonus I now have to fight to get them. The divs keep trying to give me a paltry sum off my bill, which really doesn't benefit or satisfy me. I just want what I'm owed, is that so hard to understand? I'm not speaking Swahili for gods sake! Do not sign with TalkTalk, they are utter scum!
Reviewer
John
Location
Ayrshire
Date
13/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cut my speed from 7Mbs to 4Mbs, complained and they told me the contract minimum as 2.5Mbs. Put through to technical support, who managed to cut my speed to 3.5Mbs. Told them I've had enough and was moving to another provider. They've now cut my speed to 2.5Mbs don't deal with this company, they are the worst. They don't care about the service they provide.
Reviewer
David
Location
Doncaster
Date
12/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Stay away from this company. I was with plusnetFibre and had no problems however I wanted to save some money so want with talk talk basic Internet. On the day it was to change over the Internet Internet didn't start after several phone call and several tests Sent down the line. They sent a telephone engineer out who informed me that it was a Internet problem (never) so they sent a BT telephone engineer out to me. Who again told me the problem was an Internet problem (again never) so he sent a BT Internet engineer out. How sorted out the problem who told me that the problem was that talk talk had not given them permission to connect their line to our line and the problem was at the exchange. Which he sorted out for us. Bare in mind that it worked perfectly with plusnet I have now received a Engineers bill for £65. Been very unhelpful since.
Reviewer
Gavin
Location
Middlesbrough
Date
12/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking customer service. Signed up on 22nd Aug and still not hooked up by 12th Oct yet they are already charging me for use I haven't got. They simply aren't listening to what I tell them. Beyond a joke.
Reviewer
Jethro Le Roy
Location
Coventry
Date
12/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you have problems with talktalk's so called Help and support team there is a very effecvtive shortcut. I have a lot of problems that went on for 5 weeks without a resolution I contacted the very well paid £6million Chief ex Dido harding. Her email address is [email protected]. I wrote a very strong email and got a settlement to my problems the very next day.Waht would happen if everyone emailed Dido harding? I bet the Support team would improve sharply.
Reviewer
Ella
Location
Date
12/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk are absolutely awful I have a phone line with them and broadband and the broadband where do I start it hardly works only one person can go on, it's so slow, it's quite expensive for how rubbish it is. The customer service is appalling the way they treat you like your a high qualified engineer rather than bothering to send one out to you and it would be such a good idea to have a help station/ call centre in the U.K. Rather than the Philippines because they can help more that way rather than being rude over the phone and talking to you like your an idiot, I would not recommend anyone joining talk talk broadband. Don't get me wrong there phone line is fine but there broadband is terrible!
Reviewer
Rachel
Location
Stirling
Date
12/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In 6 months we have had 1 month where we've been able to use the broadband without issues. Bills getting higher and higher each month, had engineers out (who only made the problem worse!) Constantly been on the phone to them to be told we had to keep paying the bills until they figured out what was wrong! After 6 months with the company and having to buy data for my mobile every month because the Wi-Fi doesn't work we are changing companies, their customer service is absolutely appalling! Anyone thinking of using this provider put your money back in your pocket and run! Talk talk now expect me to pay a £40 bill when it's supposed to be £26 (nothing extra has been used) and also think we are paying £282 for early cancellation! Talk talk, you can whistle for your money because I'm not paying a single penny more for a service that isn't fit for purpose!
Reviewer
colhogan
Location
somerset
Date
12/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service. Had problems with both broadband and phone since August. A variety of phone calls and broken promises. Crib sheet answers from the call centre who obviously have no understanding of how the UK works. So bad i put a block on my D/D as i was being over charged for the 3rd time in 2 months. I built my own pcs yet was accused of having faulty equipment. Errors all point back to DNS failure which is of course linked to TalkTalk I'm off for a far better provider! These companies are so complacent as there is little you can do except withhold payments then they are in touch straight away!
If you are reading this TalkTalk I'm still waiting for your call back you promised 10 days ago! You promised 5 days! Gotta laugh at these numpties!
Reviewer
Bobby
Location
Ayrshire
Date
12/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID! AVOID! AVOID! AVOID! AVOID!
Worst service ever! Internet hasn't been working right since we got our contract and everytime we call they say they'll adjust some parameters and it should fix its self then you call back after it STILL isn't working and they say it's not their fault. USELESS. Then they say they can send an engineer out but it would charge me £50?! We're now tied into a contract for an entire year with constant internet connection losses and no help. DO NOT GO WITH TALK TALK.
Reviewer
Maddy
Location
Bedfordshire
Date
12/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have yet to be impressed by Talktalk, they have done nothing but mess us about! We paid for an upgrade to which they took the payment and also said it would start on a date, then the day before the date we receive an email to say it'd be another 2 weeks until our upgrade starts! Day of the upgrade, NO upgrade, we then receive an email to say an engineer would be out the following day between 8-1pm its half 12 and nothing! Whilst all this is going on, there are numerous phone calls to which we are past from pillar to post!! I would not advise anyone to go with company, we're looking to move company! UNIMPRESSED!!
Reviewer
Sandra
Location
Runcorn
Date
12/10/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have just switched to talk talk and I have to say I have received excellent service from the beginning of my contract Nothing has been to much trouble staff have been helpful and provided clear information when I have needed it. Thank you for making my switch so easy
Reviewer
Lexi Jean Monroe
Location
Salford
Date
12/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband provider ever!!! Unreliable broadband has been cutting off for the past 3 months they're very greedy unsympathetic useless once I've paid my last 2 bills am changing to another RELIABLE broadband service NEXT!!!!
Reviewer
Sofia
Location
Swansea
Date
12/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having had the line installed for more than 1 week, it never worked, either the phone, broadband or TV, yet they are still charging us for it and repeatedly lying about the reasons for not coming to fix it. TalkTalk has the most appalling customer service, they can lie up to 5 times in the same day. E.g. we were sent a piece of equipment that was supposed to arrive on Saturday (according to phone calls on Friday and Saturday, 3 of them), then it was Monday, then it was 3-5 days, then the Royal Mail had forgotten to provide them with the track order, so I could not check whether it had been really sent. It is 8 days since the line was installed and we still don't have an explanation why it does not work. Keep away from TalkTalk.
Reviewer
Emma
Location
Stoke on Trent
Date
11/10/2016
Comments:
Where do i begin ... Took out TalkTalk in May 2016, from being with Sky for 6 Years only changed due to increase in cost with Sky.
Took over 3 weeks to be upgrade to Fibre from Broadband was told several different reasons why it was taking so long ie my line wasnt compatible (althought we used the same line as sky and that was fibre) - there was a bug in the system to wouldnt allow us to have fibre as it wasnt available although it was available the day we took out broadband. TV couldnt be installed on the day of appointment as there was a problem with our aerial so we re arranged the engineer didnt show up. Complained to Customer services after two weeks or going round in circles I escalted my complaint to the CEO office were I was given a result - fibre was installed 10-15 days later approx - the TV box turned up finally. However we are supposed to have 30mb we are lucky if we have 10mb and upload well thats none exsistant.The TV box has now started freezing .. I have tried to cancel several times but get no where and the cost increased as the contract goes on, surely this should be the other way around. I now have escalted to Ombudsman and its under investigation...
Reviewer
Sal
Location
Barking
Date
11/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company should be closed down,my broadband stopped working and I took my complaint to the CEOs office which is the highest authority at the company you can go to to resolve the issue.
It's been 5 weeks and still no indication as to when they will resolve the problem.
They can't even give me a time of when it will be resolved.
I am so stuck with them and they are completely useless.
The CEO case manger (saima nawaz) informs me that she is the highest authority in the company I can talk to and refuses to give me any details of anyone higher.
Please do not ever get involved with this company.
Reviewer
Naomi
Location
Gloucestershire
Date
11/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As per many reviews, I wouldn't even give TalkTalk one star. This company is horrendous. I tried to set up an account, and paid up front for a year. Despite having all the email/reference/payment evidence, they couldn't 'find' the account. After a few weeks of waiting, they told me to set up another one and I wouldn't be charged. I did so, and had to use another email address because lo and behold, there was an account with my first email address, so it wouldn't let me set up a duplicate. When my credit card statement came through, I had been charged for the first account AND the second account. I spent about twenty hours on the phone and chat to sort this out. Every time was about an hour begging to speak to one of their managers or the finance team who would be able to see the record of my double payment. They kept asking the same questions which took half an hour each time, and didn't ever have a record of my previous calls/chats, despite always telling me that they may record calls for training purposes. All the training in the world won't help this company. Three days ago, they eventually started the refund process to give me back my £200 that I paid up front for the first account that 'never existed' but I was still charged for. I am still waiting for my money. But I just want to say, this was the most horrendous experience of customer service. Never have I felt so powerless to try to get the message to someone. They stole my money off me and no one would help, I spent HOURS on the phone trying to get it back, and I am still waiting (they say ten days). They have offered no compensation, no money back, and no apology. I would happily pay an extra £5-10 a month for my internet to be able to rely on speaking to someone in Britain to try to sort this out. I will NEVER use this company again, and I will warn you to only use it at your peril. Talktalk will only bring you disappointment and anger.
Reviewer
Polly the Tuba
Location
EXETER
Date
11/10/2016
Comments:
i switched to Talk Talk in August 2016 WOW what a mistake i have made which is made worse by having Sky Q which relies on wireless connection.
As someone previously stated pay a little extra and go with someone reliable.
I have switched suppliers no doubt Talk Talk will chase me for monies but i am not prepared to pay for a sub standard service.
Please think carefully if you plan to join them YOU HAVE BEEN WARNED.
Reviewer
Rajan Guru
Location
Coventry
Date
11/10/2016
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible reliability. After some time, they cut your internet speed cheekily so you wont notice, but now my internet freezes every few seconds for a while and they think they can slack off without me noticing? Idiots never go with this trashy provider.
Reviewer
Penny Marshall
Location
Nottingham
Date
11/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I think one star is too higher rating for TALK TALK. How this company can legally operate as a service provider is beyond my comprehension. The customer service is appauling, the slow speed provided is appauling. After numerous phone calls asking why the speed is so slow I'm asked to switch the router on and off. Surprisingly this fixed nothing and I was promised a call back within 3 days. Day 4 I receive a call asking what the problem is as there are no notes on the account. I'm then asked so speed check with a lap top. In the previous call the guy on the phone told me there was a speed issue and I will get a call to arrange an appointment. Don't even consider them pay more if you have to.
Reviewer
Debbie
Location
st Albans
Date
11/10/2016
Comments:
Awful broadband and phone supplier. I rang 6 timed to arrange a home move and service engineer to come and put in a telephone socket as talktalk couldn't move my existing number and service engineer. Unbelievable!! The customer service is rude and argumentative reading from scripts. I would never use talktalk again as something as simple as moving my number and booking an engineer is too sophisticated for this company.
Reviewer
D Cameron
Location
Manchester
Date
10/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not go with this company the Internet service is down more than it is in use and you spend an hour on the phone to get through to any one, then they think it is acceptable to leave you with no service for 28 days but when you want to cancel they will charge you £300.00 for the privilege please do not use them
Reviewer
Jamaludiin
Location
Brentwood, essex
Date
10/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am new to UK. I entered in 18 months contract with Talktalk. While joining Talktalk i asked them how much i will have to pay if i terminate the contract, the lady replied its only £13.
Now due to their customer service , i wanted to terminate it , but they are telling i need to pay whole remaining months charges.
I am helpless.........
Reviewer
Gemma Hannington
Location
Northamptonshire
Date
10/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
How they are able to provide a service legally with the abomination of a service they provide I will never know. Perhaps they should use the £40,000 prize money they give to X factor sorting their customer service out. They have incorrectly charged me for a previous address' bill, sent debt collectors and notices to my credit score, yet each time I call they tell me im not in arrears and to ignore it? Actually just had to pay the bill to stop the letters. I will be ripping this broadband out at my first available opportunity.
Reviewer
Jessica
Location
Kimberworth
Date
09/10/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Been with this company for around 18 months, recently made changes to my bill and had to have someone sent out to fix my broadband. I spend many hours on the phone to several operators and all of them were extremely helpful, every issue I had was dealt professionally and urgently. Also had no issues changing my price plan as I was struggling with my bills, really happy with the service they have provided so far.
Reviewer
Zoe P
Location
Medway, kent
Date
09/10/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Comments:
First few months where fine. Gradually Internet got slower and kept cutting out, I thought it was my laptop so bought a new one! Didn't work either since we have lapsed our contract Internet doesn't work half the time, phones struggle to connect on WiFi. We changed provider and I chose to live chat the talk talk team as the phone people annoy me and I could print the conversation, the man was really helpful, confirmed my account would be cancelled in a couple of weeks time, finished the live chat, Internet suddenly doesn't work at all on any device! Never again will we use talk talk, especially as we were warned against them in the first place, lesson learnt!!
Reviewer
chris
Location
surrey
Date
09/10/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A while back TalkTalk were 'hacked', got nuisance calls from India, TalkTalk claimed my account was not 'hacked' so it was not their fault, to avoid the possibility of being sued.
Line went active two weeks after the given date, was excited to have broadband for £17 per month, it's currently £25.20 (about to rise to £27.50 on November 16) which is a big jump. You get what you pay for was never more relevant. When broadband is stable it is acceptable but, it is rarely stable, unable to connect is a very frequent frustration and calls to the service centre result in a merry go round of limited narrative. My first router had a faulty ADSL socket where I had no connection at all most of the time, the service centre did not have the narrative for this fault which they could not comprehend. Eventually I learned of the forum and you can only get your issues dealt with in the forum. It took a staggering 4 months to get my router exchanged... ... FOUR MONTHS!
When it is stable you have the wonder of dial up speeds of around 800kbps, the odd part is when you do a speed test it claims (for myself) around 5mbps which is crafty connection speed, but it ends there and 800kbps is your lot.
Streaming is OK if you let it buffer before you watch. Online gaming is also OK if you don't mind occasional disconnections and wait a long while to download your game at between 300 to 800kbps :/, if there are several users online it is definitely no better than dialup.
The lure of cheaper rates is a good incentive to join TalkTalk but, you are very quickly disappointed and very frustrated throughout the contract. My phone has been down and it has taken a week to fix by BT openreach. The service centre can tinker with your connection in India, combined with BT this is very suspicious why the service is so poor and a service engineer be offered for £85, which seems to vary apparently .
I am at present initiating a switch of service provider (active in one week... thank goodness for that) to free service, just have to pay for line rental, being free may make it no better than TalkTalk, but at least it won't cost me more than line rental to be frustrated and the contract length is multi option and can move on if I am dissatisfied... ...Farewell TalkTalk, at no cost will I ever burden myself with your frustrating service again, in the two years with TalkTalk probably had about three months of stable internet.
Reviewer
Audrius M
Location
Leigh
Date
07/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This the wost broadband i ever had. Speed is always less 1mb. I do feel like I am doing 1995 coper beeping internet. The service is bad bad bad.
I do pay money for horror of the service and slow internet. If you are keen to remember 1995 internet speed, so choose talktalk!
Newer ever again, by TalkTalk!
Reviewer
Peter. Cooper
Location
Corby
Date
06/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband company my broadband went of for 3 weeks no speed they said they would. Change to fibre for same price now they said I have to wait 3 months they now say I have bad credit rating but when I sign up it was good when you phone them they give you a load,of crap I won't sign up to them again
Reviewer
Al
Location
Stockport
Date
05/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They don't even warrant the one star. I have had no Broadband for 6 weeks and have been to every team there is made complaints have incident numbers etc nothing has been fixed and Talk Talk are saying I cannot cancel - they seem to forget that NOT providing a Service is actually contravening the Terms and Conditions of the Contract. The whole service is shockingly bad
Reviewer
Keith
Location
London
Date
05/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute worst service I have ever received in my entire life. The Broadband was slow and would keep disconnecting. There were multiple issues on our line which were never informed about. Customer Service is poor and long call waiting times. Absolutely diabolical, how this firm still exists is beyond me.
Reviewer
Michelle
Location
McAllen
Date
05/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Simply atrocious. Non-existent customer service, shoddy products and an absolute horror to deal with over the phone. What an absolutely disgusting, pathetic company.
Reviewer
Nigel
Location
Gosfield
Date
04/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Started OK at 35mbs but has dropped to 4.3mbs over last few months.Trying to contact talktalk is a nightmare,it took them 2 weeks to fix my phone, they should have a call centre in the UK and staff it with people who can speak clear English.
Reviewer
craig webber
Location
swansea
Date
04/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
if any one is reading this DO NOT I REPEAT DO NOT take any contract out with talk talk pay the extra to go with another provider it will be worth it trust me.
I got lured in with the cheap price and it is shocking the speed is very rarely above the minimum they tell you and that is when it works and doesnt just go off on its own.
i have been with talk talk just over a month and have had to contact them on live chat 3 times and every time they sort the slow speed for an hour or two then its back to less than their 2.2 mbps they guarentee. i have rang talk talk today on their premium rate number only to have an agent who was rude abusive and obnoxious and then when i asked to speak to a manager got put on hold for 5 mins only to be told im now transefring you then after 10 mins of waiting on hold again i gave up and hung up. then tonight the internet went off again so went back on live chat only for the internet to go off again so i lost the connection and now they are closed.
THIS IS THE WORST COMPANY IN THE WORLD !!!!
Reviewer
Sarah
Location
Scarborough
Date
04/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service I've ever had! Wish I never changed I wanted to save money but not lose service quality well I've lose service for less money house full of unhappy children I can't even watch Netflix with out it buffering! It'll be a long 18 months on this contract!
Reviewer
Gary
Location
Shepperton
Date
04/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Been with Talk Talk for quite a while now, but these guys started to be shockingly bad. Called technical support as my network name changed to some Tiscali LTD by itself, thus my antivirus gone berserk as saying that it is public network. my outlook stoped, can't get in to my bank without them ringing me and saying that someone is trying to hack in to my online banking etc. called Talk Talk, spend 1hr 46 min on the phone and guess what, they have no clue, I need to contact my computer manufacturer to resolve this. Now I am in process in transferring my account to another person, and guess what, 5 different people, and it is 5 different answers and now the guy that wanted to take over declined Talk Talk as it is impossible to talk to them. What a joke. Want to add service to existing account, ok take another 18 months contract. Talk Talk cmon sort it out!!!
Reviewer
Miss k
Location
Grimsby
Date
03/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Went with talk talk.as they seemed to.offer the best deal. Boy was I wrong! Very slow download speed,crashes if more than one device is in use. connects to my games console, but will not allowed use Internet. Talk talk claim after two 30 minute phone calls that it is an issue with the console. If that's the case, then why does the console Internet work when I.connect it to my mobile phone wifi hotspot. and I've tried it on two different consoles and both had the same issue. Been made out to be a liar twice whilst talking to them, and them refusing to send an engineer. Totally disgusted!
Reviewer
J Scrafton
Location
York
Date
03/10/2016
Comments:
Our broadband is terrible. Very weak and unreliable. It just keeps cutting out and disconnecting . We changed from BT to Talk Talk thinking it may improve but it made no difference.
Reviewer
Reg
Location
Middlesbrough
Date
03/10/2016
Ratings
Speed
2.00 stars
Comments:
Absolutely useless. Make a complaint about lack of service (no internet) and nothing gets done. Many apologies given by many people but nothing gets done. Can't wait to leave.
Reviewer
Riyadh Gergees
Location
Home
Date
02/10/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Started good the first six months which speed was 12-14 download then dropped to 3 download when I call they say you have two phone and two I pad all what l can do finish the contract and move to another company by the way all the time I have two phone and two I pad ,
Reviewer
Valentine Sands
Location
Manchester
Date
02/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been a customer of TalkTalk for over 16 years. Upgraded to Super Fibre a year ago and I have had the worst broadband service EVER!
Terrible speed, constantly dropping out and cutting off altogether. Members of the community pages think it is the router that is the problem, yet TalkTalk will not address the matter.
I shall be leaving as soon as my contract is up!
Reviewer
Naomi
Location
Gloucestershire
Date
01/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I set up an account with TalkTalk and paid up front. The account never got processed, and every time I spoke to Talktalk (paying for the calls), they just told me to wait because they couldn't see it on the system, even though I had paid £200 up front. A month later, they told me to set up another one, and I wouldn't be charged for the first one. I did so, and I was charged. Two months later, I am still trying to get the money back from them. They sent me an email telling me that they have refunded the money into my account (what account????). They haven't. Every time I call or speak to them on chat, they can't actually give me my money back. I am at my wits end, I have no idea how to get through to them that THEY HAVE CHARGED ME TWICE!!!!! DON'T USE TALKTALK!!!!!!
Reviewer
Donna
Location
Staines
Date
01/10/2016
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Broadband speed is terrible, never had any issue like this with sky, watching video clips, youtube, facebook, etc, is so slow and keeps buffering every few seconds throughout, very annoying!
Reviewer
Jack Holmes
Location
Grimsby
Date
01/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
customer service was great but it is not reliable not fast not good im going to switch to bt soon but for now i have to put up with 30 mins to load up youtube and longer to run a video that stops every 10 seconds yet i pay £51.33 for it discraseful
Reviewer
Lauren
Location
Date
30/09/2016
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
This company is an absolute joke . I have had months without broadband working sufficiently , no body ever gets back to you when they say they will and to top it all off they have now taken 65.00 in charges I don't owe after telling me on Wednesday it was there mistake . I urge anyone to think twice before using this company . The get out fees are a joke so I now have to put up with this until march
Reviewer
Dave
Location
Malvern
Date
30/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utter, utter rubbish. Service fails every day. No phone, no broadband. Doubt this will even manage to post.
Reviewer
Cynthia
Location
Kingston
Date
30/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you are going for Talk Talk....don't. My flatmates and I got them and they were soooo slow. It used to take us 5 minutes to load a Facebook page.
So we switched to BT instead.
Also, when I called them to cancel I was redirected to this guy who worked in Talk Talk who kept talking about himself. Like dude I just want to cancel and leave you. I don't want to hear about your holiday in India.
After a long half an hour phone call they finally cancelled it.
Also, when we first started with them and had problems they always said that they'd send an engineer to fix it
But this imaginary engineer never showed up.
So guys. Don't do this. I'm warning you.
Reviewer
V K
Location
Oxford
Date
30/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Worst possible customer service ever. Worse than comcast in the US! That's saying something.
Reviewer
Roger
Location
Cumbria
Date
30/09/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Just had a conversation with Customer service about my speeds. Nothing wrong with the line speed, always constant and good for copper cable. I asked Talktalk to tell me why the system slowed down during certain parts of the day. They tell me this is normal and can be expected. Something to do with the load on the servers etc. or so they say. The point I made was that there would be no point in me paying for fibre as the servers were a problem and not the connection. I was told that fibre was totally different and I wouldn't have this problem. I asked them to explain to me how it would be different as it was a server problem. I don't have an answer so that is good customer service. Maybe if Talktalk reads this they could give me an explanation.
Reviewer
benby
Location
lincoln
Date
29/09/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I complained to TT because of a problem with spam. Eventually I was passed on to someone in the CEO office. This person said she called me but my phone had no record. She left me a contact number I phoned it 3 or 4 times left messages but she never got back to me. This has been going on for two weeks and I am yet to speak to the person. All Talktalk no action.
Reviewer
Abdul
Location
Edinburgh
Date
29/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor service if you want to call it a service. Speed below that is necessary for broadband Tv and they still sell you the package.Give you promises that they do not fulfill. Stay away from them at all costs as you will only have a mediocre "service" and regrets.
Reviewer
benby
Location
lincoln
Date
29/09/2016
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I have had a big problem with spam. I contacted TT and eventually I was past on to someone in the ceo office. This person emailed me and said she had tried to contact me but when I checked the phone there were no calls or messages that day. Her email was timed at 12.45 pm when I had asked to be contacted after 1pm. She left a number for me to contact her and I left messages and tried the number a few times and always got the answer phone but no one ever rings back. I did receive a half hearted email apologising for the delay but two weeks on I haven't yet spoken to the woman. So much for customer service.
Reviewer
John Smith
Location
Liverpool
Date
29/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I rue the day I met that salesman, firstly still cant access my online account. Secondly tired of being passed round New Delhi.Thirdly had 2 numbers then phoneline went dead so no service for 2 weeks only found out when my gf tried ringing me and they have cheek to say only 3 days!!! Lying incompetant about sums up talktalk!!!
Reviewer
lee
Location
Nottingham
Date
29/09/2016
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Their online service is really nice (and quick). BUT the promise of their broadband speed is totally like a joke.
At beginning(just one month), it was ok. BUT it only got 27kb/sec now and this has happened for more than 4 months!!!
And their first suggestion is asking me to upgrade my contract and extend it for another 18 months.
Am I Crazy?? Another 18 months?? Please solve my current issue first.
Reviewer
MUG
Location
South east
Date
29/09/2016
Ratings
Satisfaction
2.00 stars
Reliability
2.00 stars
Comments:
A while back TalkTalk were 'hacked', got nuisance calls from India, TalkTalk claimed my account was not 'hacked' so it was not their fault, to avoid the possibility of being sued.
Line went active two weeks after the given date, was excited to have have broadband for £17 per month, it's currently £25.25 which is a big jump but still cheaper than the rest bar 1. You get what you pay for was never more relevant. When broadband is stable it is acceptable but, it is rarely stable, unable to connect is a very frequent frustration and calls to the service centre result in a merry go round of limited narrative. My first router had a faulty ADSL socket where I had no connection at all most of the time, the service centre did not have the narrative for this fault which they could not comprehend. Eventually I learned of the forum and you can only get your issues dealt with in the forum. It took a staggering 4 months to get my router exchanged... ... FOUR MONTHS!
When it is stable you have the wonder of dial up speeds of around 800kbps, the odd part is when you do a speed test it claims (for myself) around 5mbps which is crafty connection speed, but it ends there and 800kbps is your lot.
Streaming is OK if you let it buffer before you watch. Online gaming is also OK if you don't mind occasional disconnections and wait a long while to download your game at between 300 to 800kbps :/, if there are several users online it is definitely no better than dialup.
The lure of cheaper rates is a good incentive to join TalkTalk but, you are very quickly disappointed and very frustrated throughout the contract. My phone has been down and it has taken a week to fix by BT openreach. The service centre can tinker with your connection in India, combined with BT this is very suspicious why the service is so poor and a service engineer be offered for £85, which seems to vary apparently .
I am at present initiating a switch of service provider to free service, just have to pay for line rental, being free may make it no better than TalkTalk, but at least it won't cost me anything to be frustrated and the contract length is multi option and can move on if I am dissatisfied... ...Farewell TalkTalk, at no cost will I ever burden myself with your frustrating service again.
Reviewer
PG
Location
Worthing
Date
28/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We've had our phone with TalkTalk for some years and it's been OK, however, in July we upgraded to phone and broadband, it's now nearly October and still we wait! We get a "progress" report every few days which always ends with "we'll call you again with an update" Oh, and another thing, we can't receive phone calls anymore, I explain this but I may as well be speaking Esperanto for the good it does. "You'll go live on 14 September" they say, which year would that be I ask! We need a decorator now to repair the wall that's been damaged by my head banging. If only I'd known.... hindsight and all that!
Reviewer
E BADGER
Location
S81 0EE
Date
28/09/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Can't fault speed or service & price unbeatable, been with TT for some years.
Reviewer
Katie
Location
Norwich
Date
28/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I have ever been with in my life!
They lie to you, the Internet speeds are absolutely appalling I am meant to have fibre costing £32 a month and I'm getting speeds of 4mb never EVER go with this company please! Horrible service as well. Please please please don't ever use this company they are cheap for a reason!
Reviewer
Paul
Location
Sheffield
Date
27/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So there I was quite happy for years with AOL then on a dark winters evening I got a call from satan himself at TalkTalk with an offer that was so good I thought I was in heaven but alas this would never happen as the promise of cheap broadband that was offered somehow got lost through the Asian call centre world that here in the uk we just love (NOT). anyway I got shafted by without doubt the very worst of the big broadband players and after what seemed a million years of phone calls and a full era of emails nothing could be sorted out by my Asian cousins. Well today I sit here and write about my happiness as yesterday the 18 months of living hell was up and I switched to a tiny new broadband company who offered me a free router with no postage and no other costs just the landline and guess what now I'm in broadband heaven. So to sum up to all you people thinking of joining TalkTalk because you think that you can see a good deal BEWARE as the evil forces of Ms H****** and her band of deceivers are at work here and so for that I hereby award the golden router award to TalkTalk. YOU HAVE BEEN WARNED!!!!!
Reviewer
Andrew
Location
Finchampstead
Date
27/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just a quick note about my experience with talk talk so far. Not very impressed to say the least. Moved house on the 27th August so called to move my services, and was offered an upgrade to fibre for an extra £1 something a month, great, I thought. Was told there was a 20 day cooling off period if the fibre didn't reach the 32mbps minimum. The go live date was then given of the 13th September which arrived with the 'new' router we were told we need for the faster fibre broadband, which was the exact same model as the last one. But anyway, the 13th finally arrived and as we had been without internet for over two weeks I was eager to get it going. Turned it on in the evening, nothing. So I thought, 'ok, it says it might get activated late so I will wait until tomorrow'. That didn't happen.
I'll try to keep now the long story short. Called on 14th, engineer out 15th, still not fixed. Ongoing calls with no updates during which I asked whether this was going to affect my cooking of period, to which they responded by confirming it would start until their service had started. Called on 21st and they get a bt engineer booked for 28th, tomorrow. Yesterday it started working so called up today to let them know. They did a speed test which only showed 25 Mbps and they said there could still be an issue and if it doesn't improve within 5 days, to call and book a fibre engineer.
I then asked mentioned that if it didn't improve and an engineer had to be booked, this could persist up until the cooling off period ended and would I still be able to cancel through it. This is where I was told that cooling off period started on the 27th when I took the new contract out, and that the right to cancel ended on the 16th September. Now I am struggling to see how I am able to cancel a service due to the speed not being fast enough, when I don't even have the service. Besides that, Talk Talk say that the speed can still change for up to 10 days after the go live date due to them trying to get the best speed for us.
I don't know if it is just me who thinks this is out of order, but this has all been a lot of aggravation and with the hours I have now been on the phone for, I don't think this is acceptable service. I am now waiting to see what happens next but I am that unhappy now, I needed to write on here to vent.
Reviewer
Jose Vicente
Location
Manchester
Date
27/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am writting this revew to let you know that:
I hired Talk Talk because I did not know other companies (18 months contract).
I moved out to a new flat after 6 months and I was been told the contract had to restart again with others 18months I accepted because penalty was huge.
After that I started to have problems (basically I did not have internet) calling talk talk everyday with no answer just the voice mail and a long waiting to talk with someone of the team.
I am writting this revew because I am completely desperate.
Reviewer
MickInSuffolk
Location
Suffolk
Date
26/09/2016
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
It was easy to get the service switched from BT. Speed and line reliability good. (The Huawei router can be a big problem to configure forwarding if you need it.) A year later trying to move service to another house was a nightmare.The main problem seems to be poor training and extraordinarily poor communications skills on the part of their support staff. In the end I just cancelled the service - which wasn't easy either! After a few wasted hours they agreed to cancel. Then I got a phone call from one of their sales staff. After I told him what poor service I got, he tried to persuade me to stay with the service. What an idiot! I wouldn't recommend anyone to go with TTalk unless they plan to connect a basic service from them and not make any changes - including cancelling. Just putting a block on the line when I moved house was handled badly. TTalk either don't care about bad support, or are incompetent, or take the view that some people want a service dirt cheap and are prepared to accept the service that goes with it (dirt).
Reviewer
simon
Location
crouch end
Date
26/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I had no problems with the set-up. I had no problem with the overall service. What I have a huge problem with is the awful customer service. I can't understand half of what they are saying. Accuse me of being racist but I simply cannot understand a thick Indian accent. That's the first problem. Secondly, I called on numerous occasions and every sinlge bit of information I got contradicted what someone said on the last call. No one seems to understand anything I am saying. Even the basics are not understood by them. I simply wanted to know whether my bill is for a month in advance or the previous month. 2 calls and 2 opposite answers. Trying to charge me mony after my account has shut down saying they will re-imburse it on the final bill. Just don't trust them. Spent 2 hours trying also to change the account to a different account holder. They just were clueless. called 3 different people with 3 different answers. An absolute joke
Reviewer
Rui
Location
London
Date
26/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please Do not use this rbish company any services. chapest price let you in .it does high prices do not let you cancel (out) do not think you compaint can be solve this problems. never customer services they can do for you . never use again !!!! never
Reviewer
Howard
Location
Longton near Preston
Date
26/09/2016
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Bought TalkTalk fibre broadband 2 years ago. Initially I got 12Mb download, it's gradually decreased adn recently I'm getting .2Mb download..... and thats fibre!
Reviewer
Lee
Location
Greater Manchester
Date
26/09/2016
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
You get what you pay for with Talktalk and they are cheap. Virgin, BT and Sky have all offered "Cheaper" deals, but it's always for limited time, 3 months usually on a 12-24 month contract, after which it's much dearer. Their phone customer service is poor, very poor. If I had problems, I soon discovered it's better to use their forums rather than their call centers. The TV boosts are very good as long as you have decent download speeds, above 8mb/s, this is Internet TV and isn't in HD, but they constantly have deals on and you can opt in and out monthly. Got Sky sports for £11 a month for 9 months. It's not HD but again it's cheap. There are better, more reliable suppliers, but if you're on a budget and you use their forums to contact customer service engineers when you have a problem, Talktalk aren't as bad as many make out.
Reviewer
Y.Priest
Location
London
Date
25/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I seriously do not understand why people use this company. It seems like cost is a huge incentive and i find this hilarious. Let me explain why; I have two addresses, one has TalkTalk and the other Virgin Broadband. I pay 30 pounds a month for my talk talk service. Its a 30Mbit connection. You struggle to do anything using this speed in this day and age. Its the equivalent of having a dial-up from the 90s. Now to my Virgin connection. I pay roughly the same price 35 pounds a month for a 150Mbit connection and superb customer service that I can call up ANY time of the day. I was literally speaking to one of their agents at 1:30am in the morning the other day to arrange a service transfer. My speed was increased to 200Mbit 8 months into my contract and now I'm at 12months and they are offering me a 300Mbit connection for 30 pounds a months....lol I'm literally going to be paying the same price for a service that is quiet literally ten times better. Moral of the story: You are not saving any money going for TalkTalk. Do your research. I'm going to be canceling my service with them and transferring to Virgin in my 2nd property.
Reviewer
Peter
Location
Manchester
Date
25/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute Horrendous Service. Worst Internet Service Provider by far... Maximum Download speed ever reached is 3mb/s... usually it's alot less. Pathetic.
Reviewer
Fredeic
Location
Cheltenham
Date
24/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My gosh where do i start ? I suscribed to a fast broadband service. It is soooo bad even normal youtube video cannot play properly. I used to be with skype on a normal broadband speed and it was so much faster and trouble free. I wanted to save money and went with talk talk. The speed keeps fluctuating every minute from 12 to 33 but even at the lowest that should be enough to play a simple video of two minutes !! Don't believe the numbers, don't believe the promises. This is a terrible service provider.
Reviewer
Brett
Location
Nottingham
Date
24/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The speed is always terrible. I, at times, can't even use my phone on the internet at home, let alone a computer. The moment multiple devices are added, the internet goes down. No games consoles can be played as the internet completely ruins the online gameplay. Sometimes the internet is off for hours on end with no warning, and when it does come back on it is extremely slow, registering in the KbPs, not MbPs. Extremely poor, very very poor. I would rather spend that extra bit of money and get a reliable internet package rather than this any day of the week. And to top it all off, when we phoned TalkTalk to see what the problem is, the person on the phone tried to blame the poor internet connection on us restarting the Modem, absolute dross. Poor service, poor customer service, poor company. Don't go with TalkTalk.
Reviewer
Michael
Location
Leicester
Date
23/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They have beaten me. I give up. This is by far the worst company I have ever dealt with. 3 months ago I foolishly signed a 12 month contract for phone and broadband neither of which they have been able to provide.
The speed when on rare occasions it works is slower than dial up.Just been on the phone for an hour trying to talk to someone in the UK.Impossible.They are laughing at us.
Reviewer
Giulianna
Location
Edinburgh
Date
23/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet connection is the slowest I ever had. TV NEVER works, there is always something to it, the weather, downtime, etc. you name it.
When contacting customer service I never felt like I was being listened to. Always having to repeat myself, respond to unpleasant questions when I was in hurry and simply couldn't!
The lack of transparency is huge. I had my bill raised three times during my contract, opened a complaint and there was simply NO follow up... I waited for months until decided to cancel.
The cancelation took over an hour on CHAT! Yes, I know...chat was supposed to be a quick communication channel but I only used it as I was waiting on the line for 33 minutes for someone to answer my call and simply couldn't wait anymore...
So for me it's a BIG no no for Talktalk. I used to have Virgin before and it was brilliant!! I'm sure going back to them!
Reviewer
david
Location
Manchester
Date
22/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unbelievably bad broadband speeds. I was originally with Tesco, no problems until they were taken over by TalkTalk. Signed 18 month contract and several months in the broadband is slow and erratic. When you ring their customer services they request you to do the standard tests, to 'so called' fix the problem yet it doesn't work because we all know TalkTalk restrict bandwith and 'throttle' the speeds.
DO NOT JOIN TALKTALK, for there free 18 month broadband because it's a false economy!
Reviewer
Julie Wright
Location
Burnley
Date
22/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk broadband is rubbish it is slow & sporadic if you want to update they charge you even though you have been a customer for years I have to stay with them because all the the others charge a fortune as well which I can't afford
Reviewer
hanhuiifk
Location
cambridge
Date
22/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was warned about talk talk but i thought if i kept an eye on the account id be fine.
I was being charged months after id cancelled the line and when i tried to confront them they said they had no records of the calls i had made.
Cant believe they can get away with it too. Dont be fooled by the cheap prices people its not worth it in the end!
Reviewer
Irenee
Location
Northern Ireland
Date
22/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Never have experienced worse service. Be careful with your mobile data they don't send you text message to tell you your data nearly at its limit like other big company's will or stop your data till you purchase more. Oh no but the know how to charge you a fortune when you go over your data limit. You can get 9 gb for £14 but if you go over you can expect to be charge a clean rip off bill of maybe extra £70 in the month. Can't wait till my contract up.
Reviewer
Nick
Location
Manchester
Date
22/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The WORST company ever! avoid at all costs! They do not fix anything! we moved into our new house and had to wait for a month for an "engineer" to come out and install a box outside. Nothing has been done ! still no internet and its been another three weeks! all they say when you call them is we will resove a matter within 72 hours and then you call back its another 72 hours. it doesnt stop! they dont even know what they are talking about! they just want to get you off the phone! absolute rubish ! as soon as my contract ends I am changing !!
Reviewer
Sue
Location
Basingstoke
Date
21/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So far we have waited a week to get our broadband connection and still not happened. It feels like as long as customer services make a call to you the actual issue is irrelevant ! They don't even tell you where they are calling from but launch straight into their script. Wish we had stayed with bt and can only hope the service improves !
Reviewer
Ray
Location
BEDFORD
Date
21/09/2016
Comments:
My opinion is that that talk talk are a total rip off promise everything give nothing, get a problem and they don't want to know you. Customer service : zilch so don't touch them
Reviewer
Rebecca
Location
Northern Ireland
Date
21/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Had broadband installed on offer at 17.70 per month including line rental (the main reason I went for them in the first place). This was fine for several months until I was moving home. I had to start a brand new 12 month contract and almost £10 was added on all future monthly bills. I found this quite sneaky and disappointing. Would have been happy to pay a fee for moving, but feel my original contract should have been honoured.
Reviewer
Jason
Location
Hertfordshire
Date
20/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In one word crap, have 40mbps fibre broadband with a usable 12mbps it was faster when I was on bog standard broadband. I have spent months trying to get this fixed. Talktalk as a company are useless, do not join them and get out as soon as possible. I gave 1 out of five for all only because they don't have minus ten stars available. Avoid talktalk.
Reviewer
Ben
Location
Cornwall
Date
20/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up for fibre broadband with TalkTalk recently. It was due to go live 2 weeks ago and so far I have just a useless router in my home and no service. I have spoken to talk talk almost daily during this time. I have had 4 visits from BT openreach engineers all of who told me that the problem was with Talktalk and nto wiht the network. I have been provided with no information from talktalk. I have never been called back when promised. They still appear to have no idea when the service will go live. I have spent several hours of my time in fruitless discussion with talktalk staff. The incompetnce of this company is mindboggling! I will never use them again. I would wanr others away from them too.
Reviewer
mark elliott
Location
kent
Date
20/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk, are by a long way the worst company I have ever had the misfortune of dealing with.
extremely poor customer service, I paid up front for a years line rental, three and a half months later, after they could not port our number, so they cancelled the contract, we still do not have our money back.
They really could not care less about the general public.
Reviewer
R Clarke
Location
Solihull
Date
19/09/2016
Ratings
Reliability
1.00 stars
Comments:
Reliability of Broadband service is poor, outage every few months. Customer service is appalling, no engineer capacity, a week to fix is common, hours spent on phone....these are a last resort
Reviewer
Helen
Location
Bristol
Date
19/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
just avoid. i cant even give 1 star for speed or reliability. every other day no broadband.
Reviewer
Fed up!
Location
Northumberland
Date
19/09/2016
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I wish to inform you that your router is shi#e,
To connect to the Internet can take all night,
The service you provide is a bit hit and miss,
As an Internet service provider you're taking the p#ss,
You excel in the service you provide for my phone
However I don't have that service alone,
The last number barring and caller display,
Are brilliant services for which I don't have to pay,
The poor service of the Internet is such a shame,
Which in my opinion is the router to blame,
My patience has been tested every day that I try,
The times that I have said "It's like watching paint dry,"
I'm going to have to leave you and go elsewhere,
Until you sort out the problems with your hardware.
Frustrated Talk Talk customer
Reviewer
N
Location
London
Date
17/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is the best Internet provider on the market. The speed their service gives me is warp speed pages open up faster then any other broadband connection I've seen on the occasions you need to speak to an advisor they answer the phone quickly and are very polite and give full attention and are very helpful.... None of this is true in fact the complete opposite could be said
Reviewer
Mrs Cole's granddaughter
Location
Rotherham
Date
17/09/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
We spoke to Chloe and she was FANTASTIC! My grandmother and grandfather called about their plan and Chloe was extremely vibrant, warm and helpful. I have never heard another representative be as attentive before to their needs. Chloe deserves a raise! she really is a great help.
If you call talk talk be patient with people and understand that not everyone in the world is going to have an English accent. Just be thoughtful and kind to others.
Chloe, thank you for your service, very kind woman. I hope talk talk recognizes your skill and rewards you soon :)
Reviewer
Rob
Location
Berkshire
Date
17/09/2016
Comments:
If I could choose to have minus stars, I would. Don't waste you money with this utterly horrendous company. The broadband doesn't work half the time and when you contact the firm (eventually) they pass you around not knowing what to say to You. The customer service is horrific. DO NOT USE!!!!!!
Reviewer
Nelson
Location
London
Date
16/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you guys want to be overcharged for a very por service or no service sometimes go for talk talk
Such a huge disapointement
Reviewer
Rebekah
Location
Birmingham
Date
16/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
They are the least helpful and worst company for customer service I have ever experienced. They are out to take your money and make everything (EVEN PAYING THEM) difficult.
Reviewer
Angel
Location
London
Date
16/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If someone is thinking in contract Talk Talk, I recommend don't do it. THE WORST SERVICE EVER, AFTER 4 months without internet, they want to keep charging me 32 poudns per month. no solution, no one called me, the worst service in my entire life.
Reviewer
Muhammad alam
Location
Portsmouth
Date
16/09/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I am still using Talktalk broadband at home. Moneywise good but there service is very bad.i recommend to people plz just avoid this company as I am waiting my contract end then I will kick them off.
Reviewer
Lee
Location
Lymington
Date
15/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are by far the worst company I have ever dealt with. they have left an OAP with no internet for weeks and now no phone line at all. customer service is a joke at best, their staff cannot comprehend the most simple facts. I would strongly advise everyone to avoid using them for any service at all.
Reviewer
Julie Newman
Location
United Kingdom
Date
15/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful! Staff do not understand English and are bad trained. I had so many problems with them. I would not recommnend this service or any service with Talk Talkk. They are cheap and useless.
Reviewer
Raff
Location
Walsall
Date
15/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please please please beware of this company they are the worst of the worst !!!! Charged me for a engineer that has not come to my house and on top of that calling me a lier they have idiots sitting abroad who do not have a clue about customer service and now I am still on the phone right now pulling my hair out .im going to head office to protest outside the building anyone wants to join me email me and let's all go outside the head office and have a huge protest that will teach them a lesson
Reviewer
Ian
Location
Croydon
Date
15/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
TalkTalk are probably the worst company I have ever had the misfortune of dealing with. They let my account details be stolen, as a result of which I was inundated with scam calls from India. I wanted the area code the calls were coming from, blocked. TalkTalk said this was impossible and suggested that I change my number.
Then my phone line died. I informed TalkTalk. 30 minutes later they said it was fixed. It was still dead. Then they said I would have to remove the faceplate from the phone socket. I was expected to have a Philips screwdriver handy. When I said I didn't, I was informed it was cost me £65 for an engineer, despite the fact that it was obviously a problem their end and not with my phone.
They rerouted my phone calls to my mobile, for which I give them credit. Two and a half days they fixed the problem. However, after almost a week, I discovered that the phone calls were still being rerouted. When I told them, because I no longer the the ref. number, I had to go through loads of security checks. This, in order to get them to do something that they should already have done.
Don't touch these clowns with a barge pole!
Reviewer
Callum
Location
WISHAW
Date
14/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Probably the slowest internet on planet earth can't download updated it takes days can't streams anything just buffers all the time if I want I can have an engineer sent out but that will cost me money I just got this internet service and already problems so. Crap
Reviewer
Charlie
Location
Wirral
Date
14/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible broadband speed - terrible communications from the CEO Office, 4 emails and 3 VM's left directly with no response over a 2 week period., cowboy company, extremely dissatisfied. Now with Sky!
Reviewer
Susan Braveboy
Location
Fylde Coast
Date
13/09/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Talk Talk are a Company that cares about their customers. I was given excellent service they were able to resolve my problem and I was highly impressed by the office staff who dealt with my difficulty the lady went that extra mile to resolve the problem that had occurred. I would have no hesitation in recommending them to my family and friends.
Reviewer
Jason
Location
Leicester
Date
13/09/2016
Comments:
Absolutely ridiculous never got a proper signal lost my job over it costing me thousands in lost wages it has been playing up for more 6 months. I asked about compensation they offered me £5 STAY CLEAR OF THEM GO ELSEWHERE
Reviewer
David I
Location
North East England
Date
12/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I WAS a customer of the hideous company during which time they plundered my bank account for "addition" charges of nearly £200.00.
After many many weeks of phone calls they admitted responsibly. but getting the money back was far from easy.
I even contacted their CEO a lady called Dido Harding (daughter of Baroness Harding).
Nothing was done to refund my money even after I recorded a call promising a refund from one of her staff and posted this file back to her.
I eventually had to recover the money due by other methods.
This company is a joke, a mess, a total waste of time, its internal communications are none existent.
But if you want to be ripped off, spend hours and hours trying to resolve your issues then go with them, I promise you will regret it.
Reviewer
Rajan Guru
Location
Coventry
Date
12/09/2016
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Trashy reliability, used to be good, looks like theyve tried to downgrade us without us knowing or something. internet cuts out every 2 minutes for about 15 seconds. worst reliability ever
Reviewer
Robert
Location
London
Date
12/09/2016
Comments:
I was a victim of identity theft and every person i spoke to from talk talk told me it is impossible for anyone to do this against me, they are the most useless weasels i have ever come across in my life. There customer service leave you on the line for hours on end. I will never ever voluntarily use TALK TALK, DO NOT USE THEM, TERRIBLE SERVICE. Hours and hours of wasted time on hold!!!!!!!!
Reviewer
Michael Williams
Location
norfolk
Date
12/09/2016
Comments:
Just changed from BT to Talk Talk, DON'T DO IT their service is a non starter, twice the engineer was suppose to have come and not turned up, and they billed me. How can I get back to BT who I thought were bad.
Reviewer
Gabor
Location
Coventry
Date
11/09/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have been with talktalk for 6 or 7 years hand on heart no problem ever. Strange no-one leaves a good feedback.
I got currently Basic landline (because we don't use it for calls have unlimited on mobile) + fibre optic 38Mb/s download and 2Mb/s upload net averages about 20Mb/s peak times down to 6-8 Mb/s not peak times up to 35Mb/s + talktalk TV (basic I don't pay for TV packages). Never any issue always reliable working. Sometimes lost connection to rooter (1 -2 times a month) simply switch rooter off - on and works again perfectly.
However considering to move on to BT only because they are really cheaper right now and offers me same phone (basic) 54Mb/s download and 16Mb/s upload (can be handy when I sometimes upload many Gig data).
On this side have been looking at reviews of BT and all crap same like for TalkTalk. Now I don't know if these reviews are true because I'm overall happy TalkTalk customer for years.
Maybe happy customers are not reviewing only who has a problem open their mouth.
Reviewer
Lisa
Location
deeside flintshire
Date
10/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cant wait to move to a different internet company. We have got phone line, internet and tv. Internet goes on and off all the time and runs very slow. The tv box is meant 2 have internet on so you can watch iplayers but it never works and when it does it has to load all the time. The phone we get stupid phone calls all the time when never is meant to be private and stupid calls are meant 2 be blocked. Talk talk need to sort out their customer service as when you phone up you get passed around and put on hold. Which then makes you phone bill high. If i could give u no stars for everything i would. Talk talk need to sort themselves. Do not join up to talk talk. Go somewhere else!!
Reviewer
Morag
Location
Isle of Lewis
Date
10/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT GO WITH TALK TALK Absolutely shocking customer service I'm just glad I realised how bad this company was in tine to cancel my broadband service then they overcharged me on my first bill expecting me to make a phone call costing more than the overcharge to reclaim it attemted to charge me for sim I never asked for and never activated these people are a pushy scam company who deliberately keep u on hold and pass you around for as long as they can till you hang up and won't take no for an answer
Reviewer
Will
Location
Derby
Date
10/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID. I don't know where to begin, weeks spent dealing with incorrect charges, awful call centres that exist only to frustrate you. Intermittent and slow broadband. Don't bother complaining about your slow broadband, nothing will be done. Despite this I can't leave my contract early either. Taking it further, I can't warn people enough.
Reviewer
robert
Location
Brighton
Date
10/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No service attall for 6 days and finally fixed it and then tell me to inconvienience myself more n trace bills etc and send to them for compensation wasteing my time useless
Reviewer
Dave
Location
Manchester
Date
10/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Up loads faster that downloads, Ping test shows Download 0.40 Mbps, Upload 0.59 Mbps, Much worse than using my old dongle, And it drops off all the time, VERY POOR Service, Contract up soon so i will be changing provider.
Reviewer
Lola
Location
Scotland
Date
09/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
PARENTS - PLEASE BE AWARE THAT TALKTALK HOMESAFE DOES NOT WORK PROPERLY AND HAS NOT FOR SOME TIME NOW!!!
Reviewer
Derek
Location
Milton Keynes
Date
09/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs! They are worse than useless. Went away on holiday, came back to find that TalkTalk had disconnected the broadband and cancelled my service without any notification or authorisation from me - they just did it! I have spent three days trying to get it sorted, and have phoned, emailed, live chatted, FB'd but nothing . . . mobody helps, nobody cares. Quite simply the worst company I have ever had to deal with. How are they still in business???
Reviewer
Theresa
Location
Luton
Date
09/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really poor internet service, I've paid extra to be insured faster broadband. However I have not been satisfied. I am not impressed with talk talk service at all
Reviewer
Andrew
Location
Harrogate
Date
08/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away from talk talk at all costs!!
Taken the direct debit twice!
Failed to return calls!
Broadband slow!
Broadband intermittent!
Not as many TV channels as promised!
The list could go on...
Stay away from talk talk at all costs!!!
Reviewer
joseph currie
Location
st helens
Date
07/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
wish id never signed on worst company ever ripped us off.They are a disgrace call centre a complete joke only not funny.
Reviewer
Anon
Location
London
Date
07/09/2016
Ratings
Speed
2.00 stars
Comments:
Horrible service, dont let the price lure you in as they will try to milk you for every pound you have.
Their customer service is horrific, and dont get me started on internet speeds.
Ever since I left them I feel so much better.
Reviewer
Pauline
Location
Evans
Date
07/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk is without a doubt the worse company I have ever had to deal with. My YouView box stopped recording in June, an engineer was booked to come and fix it but never turned up. Shortly after that I got two garbled voicemail messages which I couldn't understand and when I messaged TalkTalk they were very offhand and no help at all.
Since then things have got progressively worse, not only is my box still not recording, I now cannot use the search or catchup services and my TV picture constantly freezes or disappears completely for anything from a few minutes to overnight.
My broadband connection is constantly being lost, sometimes it keeps going on and off, on and off so that one second I'm connected and the next second I'm not, other times it goes off and doesn't come back on for hours, I'm not sure which is worse. Even when it's on it can take ages to connect to the internet.
Now my phone has stopped working too, for several weeks it made a loud buzzing and hissing which made it almost impossible to understand what people were saying, but since last week it's been completely dead, when I pick up the receiver there's no sound at all, although weirdly, it still makes a strangled ringing sound every now and then, (a bit like an alarm clock going off underwater) but if I pick it up there's still no sound.
Unfortunately I still have 9months left of my contract and I can't afford to leave, but I wish to God that I'd never heard of TalkTalk. I don't understand how they're allowed to keep conning people, they should have been put out of business long ago.
Reviewer
Daniel
Location
Sunbury
Date
06/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible broadband ever worst customer service.
TalkTalk have frustrated me at every level possible, I will never use them again and will also warn friends and family about this company, how they are still operating is beyond me.
Reviewer
Caitlyn Ayodele
Location
orpington
Date
06/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's so amazing to say looking to opt for a cheap deal rather than reliability is what got the best of me. Where do I begin, looking at the connectivity light on the router and having my fingers crossed hoping it was working or calling the customer service and being given a series of tasks to do. Like turn off the router, check your telephone line and countless sending over the repairs team. All in vain. At one point I felt like they were turning it ON and OFF like the flick of a switch.
Never again!!!
Reviewer
Lee Darbyshire
Location
Standish
Date
06/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
STAY WELL CLEAR!!!!! been on the phone for the last 3 days trying to cancel my policy due to moving house WILLING TO PAY THE CANCELLATION FEE but still no help on hold all the time advisers not got a clue request call back to confirm cancelation but still no call SHOCKING CUSTOMER SERVICE!!
Reviewer
lisa
Location
MEXBOROUGH
Date
06/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utter crap ... no other words for it. Slow internet, rang up twice to complain, i was told when joining if the speeds were slow i could cancel, so i called uo to cancel and apparently i have to go through a load of checks before i cancel. Could hardly understand a word all foreign. they sent me a free sim card when i joined up ive never even registered it as i didnt want nor ask for it, now they are trying to charge me for not having a direct debit set up for it. had a massive row on the phone just to get it canceled off my account. The sooner i can get out of this contract the better!!!! STAY WELL CLEAR!!!!!
Reviewer
ROBERT NICHOL
Location
Newcastle Upon Tyne
Date
05/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
We got the 18 month deal for tvb/b telephone on three seperate times the engineer advised me that i needed to get my tv aerial checked which i did on friday and the outcome was confirmed at a cost of £98 that there was nothing wrong with tv signal. Talk Talk provided me on second engineers visit with a 4g filter which was actually pulling down my tv signal My tv aerial guy provided me with an up to date filter BUT i have found out it is not 4g,tvsignal NO it is the box which is faulty When i spoke to talk talk on two occasions they refused to compensate me in anyway they siad it was because the tv was FREE in my deal so why was my bill listed for telephone broadband and tv which i was paying on direct debit TERRIBLE SERVICE I HAVE CANCELLED MY DIRECT DEBIT AN DO NOT WANT ANYTHING TO DO WITH RUBBISH TALK TALK SO BEWARE IN FUTURE ABOUT THE SLAP HAPPY SERVICE
Reviewer
Matt
Location
London
Date
05/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I never leave reviews for anything but I feel obliged to with Talk Talk.
We signed up for a Broadband and TalkTalkTV deal with them for 18 months in March 2015.
First issue: Woke up one night when we had first received our router, smelling burning. I went into our lounge to find the TalkTalk router was melting and was likely minutes away from setting our lounge on fire. We rang them immediately but they shifted the blame immediately. They would not let us cancel so we asked for a new (safe) router and some money off our bill. They said they would do this and even chuck in Sky Sports on our Talk Talk TV for free. Instead, we learned a month later that our bill had actually increased by £5.50.
We couldn't deal with any more hassle and hours of being put on hold so we left it and dealt with the extra money and awful broadband connection.
We moved out of our home after 18 months and rang them to cancel our contract. They said they could not do that, but we insisted we would not hang up until our contract was cancelled. We were passed through five different people for 90 minutes, all of whom said we could not cancel at all.
We eventually spoke to a woman who said "We are very sorry. we have now cancelled your contract and you have no cancellation fees or contract fees to pay at all". We asked her to reiterate this numerous times as we wanted to be sure. But she insisted and said we wouldn't be contacted again and thanks you for using TalkTalk etc.
Low and behold we have now had 2 separate emails with two completely different cancellation fees on them - one of these £180. Unbelievable.
Never Ever use Talk Talk. I am not one to complain but my experiences with this disgusting excuse for a professional company has been beyond terrible.
Reviewer
John Anketell
Location
Moygashel, DUNGANNON
Date
05/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
About 2 years ago I used to get download speed 2 MB now I only get 1.37-1.47 MB. When we began with Talk Talk they said we would not be slowed down at peak times.
Reviewer
Ruth
Location
Ceredigion
Date
05/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give less than zero, I would. Internet has been terrible, considering the costs they levy. Can't have more than one page open at a time while browsing the internet otherwise nothing loads; videos are a massive drag; connection keeps dropping to prevent downloads-- everything has been terrible.
Complained of trouble with the line and they sent out a technician, who 'found no faults'. Connection was still bad so I complained again, and after a line check (performed from their office, apparently) turns out there is a problem. It wasn't fixed. Problems have still been happening for the past six months.
Performed a broadband speed check recently. Pings varied between 1500-6000; download speeds were 4.5; didn't stay connected long enough to perform an upload check.
Currently moving house, all options pretty much force you to take the service with you. Was given the impression of being able to pay a one-off 'early cancellation fee' for ending the contract early, but internet has to be inactive for a month (and you still have to pay the bill for when you're not using it). So cancellation fee + bills for unused services = frustration.
I'd give more for customers service because they're all still people, but they're given awful guidelines to follow that makes the whole experience worse.
Reviewer
Lauren
Location
London
Date
05/09/2016
Comments:
Shockingly rude staff and completely unsatisfactory service. Phone was not working for one year and despite relentless calls to their customer service nothing was done to resolve the issue. I seriously recommend any other phone company as this one is appalling. I'm truly disgusted by this company and am horrified it is still in existence!
Reviewer
Mohammed Aboobaker
Location
BIRMINGHAM
Date
04/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband service is very much unreliable. Internet signals keep dropping. Customer service try hard to keep the service running. Engineer came to improve the speed and lied to me claiming that he has changed profile and the speed has gone up from 7.0 MB to 12 MB. I checked then and there and speed was less than 5mb. In fact the speed never goes above 6.5MB and late evenings the signals keep dropping out.
Reviewer
Nicole
Location
Glasgow
Date
04/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most horrendous internet provider imaginable. At no time was my household able to stream more than one device at a time. At that, there was buffering or no connection at all. Engineer that was provided turned our router off a few times and "upped the speed" to 8mb. We were on contract of guarantee 25mb. Basically, was paying for broadband that we didn't have. Customer service was poor in the case of instruction and at times impatient call handlers. Overall, an absolutely abysmal service.
Reviewer
Taylor
Location
Halifax
Date
04/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utterly mortified with talktalk, called them about the wifi not working and get asked with barbaric questions. The woman didn't even speak English and she didn't understand a single word I was saying and just saying the post code took over 10 minutes and by the end got no further to fixing the problem and get hit with a big phone bill. How they are still in business is beyond me , they should be shut down and the owners put in prison. DO NOT GET TALKTALK, worse decision I have ever made, thieves!!!
Reviewer
Jeff M
Location
London
Date
04/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
In one word awful and in my experience coniving. They kept a credit until I foiund out by accident I had it coming rather than say it when it was due after I closed that account, On another account I wanted t move the service and they charge FULL to cancel and then you start again with another contact. Outrageous appalling operator.
Reviewer
Rachel Turkentine
Location
Littleport
Date
03/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT WASTE YOUR TIME OR MONEY. Absolutely horrific customer service that just connects you to different people because none of them know how to help you. Currently on fibre optic however it might as well not be as it is VERY slow and constantly disconnecting. Received a bill for a second line which does not exist at this property and when refused to pay they sent a letter claiming they'd take us to court if it was not paid. Eventually managed to get through to one of the head people at their 'office' whom sorted the issue out. However I cannot wait until our contract is up as we will be immediately changing to BT!
Reviewer
richard
Location
ilford
Date
03/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
having waited over an hour on the phone I ended up speaking to three different people with difficult South African accents which I couldn't fully understand made worse by a five second time delay on each sentence.gave me the wrong info plus didn't receive the emails they said had been sent.Customer service is appalling
Reviewer
michael brown
Location
linwood
Date
03/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
talk talk is a joke everything was fine intill i had taking mobile contracts for me and my partner on my 1st bill they had added on over fee chargers what a may have used but to top it off my bill was a 104 pound so we accepted it to be payed out our direct debit only for them to take it out of our account then tell us them its not on there system when i have it in black in white on a bank statement then they give me a email adress to send the photo of statement only for them to give me the wrong email adress and then when i have notified the bank they have confirmend that it was payed but still talk talk deny all knolidge of payment and i am taking it further as my girlfriend is less in 3weeks to labour and it has just been stress dont go with talk talk as they will find ways to bend you over
Reviewer
ismaeil.alkhalil
Location
bolton
Date
02/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I do ordered at 20th august .and l gate one post from talk talk at 25th august "you networt be live at 30th " still I wait my network go live ,maybe go live next year i think,when you talk customer services every day he said after 24 hours, really very bad services
Reviewer
Dave smith
Location
Norfolk
Date
02/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service, can't speak English, poor technical knowledge, as helpful as a headache. Took an hour and a half and threatening to leave in order to speak to someone remotely helpful who agreed to replace my frazzled router. Don't touch them with a barge pole
Reviewer
Marcus
Location
Orpington
Date
02/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Anyone who is looking to set up a new broadband contract should never go to talk talk. Don't be fooled by cheap prices at face value. They're poor in all areas of broadband speed, reliability and customer services. Had numerous experiences of unhelpful customer services and tying you up into contracts that cost more than you realise, and they give you no way to get out. Trust me I'll be out as soon as I can, and I'm not returning to talk talk for anything.
Reviewer
James
Location
Petersfield
Date
01/09/2016
Comments:
Can safely say talk talk is without a doubt the worst internet provider I have used. Internet regularly drops out and when it does work we average 2mbps when promised 15. Had to get another internet hub in (sky)as we could not cancel this one. Do not use this company if you actually want decent wifi.
Reviewer
Chris Brooks
Location
Northamptonshire
Date
01/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever. They constantly give me problems and this month they stole money from my bank account even after i told them not too they went ahead and did it anyway and my bill of £21 i paid and they took £54 out of my bank for no reason at all and when i complained they offered me £17 for the hassle which is just about half of what they stolr from me in the first place and although they had no problem stealing money from my bank in a day apparaently i would have to wait for an age to get my own money back off them or they said generously they could just keep the money and credit it to my account even though thry stole it and i needed it for other bills and it screwed me right up apparantly giving me a credit of half and adding what they took against my will to my account is enough to close my complaint and everything is hunky dory. Well i have told everyone i know to stay well away from them and i will tell everyone else that will listen to stay away from them and their theft of my money will cost them dearly in the future. I am closing my account with them and going to another provider that does not steal money from apparant valued customers.
Reviewer
John
Location
Newtownabbey
Date
01/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible company joined at end of July broadband was slow and had to turn off and on once a day decided I would grin and bear it. Phoned up a week later to inquire about £100 in vouchers I had been promised before I joined only to be told I would not receive them. At that stage I had enough and cancelled. Because I was only with them for a week I did not have to pay a cancellation fee. However I had already paid for a month in advance no refund offered then they sent me an email to tell me about next month payment and tried to take more money off me. luckily i cancelled the direct debit. However they have since emailed me to tell me I owe them money and if I don't pay I will have bad credit because of this. I will doing my best to warn others from this company after this they are a complete joke!
Reviewer
MikeW
Location
Plymouth
Date
31/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm 13 months into an 18 month contract and cannot wait for it to end. Their broadband has to be the worst on the market - it's very slow and drops out about 5 to 6 times every day so it's also super-unreliable! Complete garbage.
Reviewer
Cristina
Location
LONDON
Date
31/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Just spent more then half an hour over the phone. Full rubbish. I am currently having an 18 months contract until May 2017. Requested one month ago about the procedure to move home and move the account and have been advised just to call them back with new address and moving in date. I found out just now that to move in a new flat you need to start a brand new contract minimum for 12 months.
I have just received apologises for the wrong information given 1 month ago but no solution at all for me. This will cause me a lot of issue because I need to wait 7 days to receive a call back from higher managment to solve the matter, that means no internet in new flat and not possibility for me to do my work as I am working from home. Absolutely UNPROFESSIONAL SERVICE!
Reviewer
D Furlong
Location
Rugby
Date
31/08/2016
Comments:
Been 3 weeks without landline and mobile. Spent literally hours on the phone attempting to get a service back to no avail. Steer well clear of this company.
Reviewer
Tia
Location
Twickenham
Date
30/08/2016
Comments:
In the words of comic book man, WORST COMPANY EVER!!!
Customer service is abysmal, the broadband connection is atrocious, and their engineers haven't got a clue! Hence why BT are always called to actually fix the problems. If you're hesitant whether to choose talk talk or not, please know that there is not a single part of talk talk which is good. Don't be fooled by the price etc, 1 million percent not worth it! can't even cancel without paying stupid money!
NEVER AGAIN!
Reviewer
Marian
Location
Crawley
Date
30/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I changed the ownership with one of my friends and now is more than 1 month and nobody came to fix the services because nothing is working. They send 4th time an engineer from BT to the previous owner of the contract. This is shame, I am paying 46£ monthly for nothing and now I can't cancel the contract without cancellation fee.
Reviewer
Hung Tran
Location
Banbury
Date
29/08/2016
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Comments:
Talktalk broadband is absolute garbage!
It's extremely slow, and on good days the latency is horribly high. Thought it was a router problem but no, even the router they supplied is absolute garbage. Don't be fooled my cheap prices because you pay for what you get! Customer service is good but even they can't do much since they don't control the company. Other than that, don't bother with Talktalk.
Reviewer
AV
Location
Cardiff
Date
27/08/2016
Comments:
I have been with Talk Talk about a year. Was offered a new, as sales team says, super fast router. However, in my opinion this router can't be described like this. Since installation, have systematic problems with connection and wifi signal - couldn't watch any videos and films, even you tube didn't work - simply didn't work. Bought a new router from a market known as TP-Link and which is much cheaper (£24) than Talk Talk "Super Fast" router (£79.99). Contacted customer service in regards to new router and they suggested to buy a router from them instead of buying it from the market. Moreover, they also refused to give a guide on how to install explaining that they do not know anything about it and company's router (Talk super fast router) is very simple and can be easily set up after delivery. Very disappointed with the customer service and inability of Talk Talk team to offer adequate solution to the problem!
The router I bought is super fast indeed and simply fantastic! Moreover, it is much cheaper that Talk Talk router. Most importantly, I can now watch videos online.
Reviewer
David
Location
NEWCASTLE UPON TYNE
Date
26/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Fraudsters and thieves . Terrible customer service and management.
Reviewer
Golden oldie
Location
Yorkshire
Date
26/08/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We have been with talk talk for over three years and have been more than satisfied
After a problem with the TV box we had a new one delivered in less than 24 hrs fantastic !!
Well done !!
Reviewer
Jack
Location
Uk
Date
25/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utter trash. Bad customer service. Slow speeds. Problems. Please, for your own sanity, Don't buy from them.
Reviewer
garry
Location
Cambridge
Date
25/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Worst customer care I have seen in UK. You never get call back. Kept chat/phone for more than 1hr 40mins.Being overcharged but it doesn't seem to get into their thick heads.
Reviewer
Jess
Location
Barrow in furness
Date
25/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I went with talk talk after being with sky for 2 yrs. I change for the cheaper prices. Dont be fooled. U never have broad band in ur own home. The tv box they send u is slow or doesnt work. And dont get me startes on customer service!! They lwave u on hold four a hour. They dont get bk to u. Dont send out engineers. After 3 months i cancelled. They tried to give me a £500+ fine. But after i told them its them who owe me money for the internet and havnt recieved and the data i had to buy and my phone bill. Plus they hadnt kept there side to the contract so i werent keeping mine. They decided they would let mw off with the money. Dont let them rip u off!!!
Reviewer
A Ali
Location
Bradford
Date
24/08/2016
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
The saying quality not quantity sparks to mind with talk talk. Although their broadband and landline deals are stated to be as good as other providers but just cheaper is complete rubbish. Their WiFi signal is low and non-existent most of the time. Also when you try and call customer service for help you get no help but rather attitude and rude replies. I would rather pay a bit extra and have less of the hassle!
Reviewer
mel harris
Location
eastbourne
Date
24/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
switched from sky to talk talk. What a huge mistake. Speed is slower than a snail keeps going off total waste of money and in stuck with them for 12 months. Customer service is at best useless . Do not be tempted to join this outdated service
Reviewer
Neil
Location
London
Date
23/08/2016
Comments:
I've called more than 15 times. Everytime no one seems to know the problem. I've been told it has been escalated and that I'll be called but I end up having to call. Turns out my phone number was accidentally lost on porting..they didn't figure that out, I had to tell them. I then get told I need to buy a handset to find out my new number!! Still not fixed. 3wks and counting.
Reviewer
matt
Location
dorset
Date
23/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID. gone down hill dramatically over last few years. Customer services is dreadful. Do not listen to you and hard to understand. Difficult to leave. Take home message AVOID AVOID AVOID
Reviewer
Randolph
Location
Nottingham
Date
22/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Phone and broadband fixed by openreach proper company and guess what no update from talk talk to inform me........even though They have booked engineer to attend my address in two days time to fix the fault which they were told was at the exchange and not at my address.......so I guess it is down to me to ring and cancel.luckily I am no longer in a contract so will be moving soon. No customer service at all
Reviewer
Randolph
Location
Nottingham
Date
22/08/2016
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Been with talk talk for quite a long time now from when it was Tiscali. So frustrated recently when lost phone and broadband due to work carried out by openreach. You cannot explain to the tech staff at all they have a script and stick to it. Very disappointed with the whole experience. No common sense applied in my situation
Reviewer
Karl
Location
Runcorn
Date
22/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This broadband has got to be the worst one i have ever had internet is so slow and the price that it is for what you get is a rip off would not recommend using them
Reviewer
jack
Location
scotland
Date
22/08/2016
Comments:
appalling, terrible terrible customer service. They lie and make promises, its just all about the money and how much they can screw you for . Have endless amount of truly abysmal support and help. Just gave up after again chasing complaints about broadband and wifi. Maybe that is what they want anyway. Lop of one head and they grow another, endless frustration
Reviewer
jack
Location
scotland
Date
22/08/2016
Comments:
appalling, terrible terrible customer service. They lie and make promises, its just all about the money and how much they can screw you for . Have endless amount of truly abysmal support and help. Just gave up after again chasing complaints about broadband and wifi. Maybe that is what they want anyway. Lop of one head and they grow another, endless frustration
Reviewer
Amy
Location
Sheffield
Date
22/08/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Affordable, broadband works fine, phone works fine, TV works fine. Only problem is never have a phone contracted to them!! If you decide to cancel it and pay it all off they disconnect your wifi, which means you can't connect to any wifi anywhere! They were charging us £10 for 500mb and paying the phone off, but mum cancelled it and moved to giffgaff for a better price. Even though she paid all the contract off they disconnected her wifi so she has to have unlimited mobile data. Such a joke. Customer service useless too! 'we can disconnect your phone but can't connect it back to the wifi.' Joke.
Reviewer
Ben
Location
Leicester
Date
21/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband very slow unreliable tv box never arrived when i contacted them to cancel because i never received my tv they tried to give me a fine of £120, which they later cancelled after phoning them several times
Reviewer
Mr Ashiq
Location
Stoke on Trent
Date
21/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor service in all aspects, customer service is pathetic, rude operates who speak over customers and fail to listen to customer needs and expectations. Broadband speed is slow and unreliable. Our phone line wasn't working for over two weeks and talk talk have the cheek to refund us just £2 in compensation. Appalling company with suspect security systems. We will be cancelling our contact. I recommend you stay away from talk talk
Reviewer
Beata
Location
Date
20/08/2016
Comments:
RUBBISH do not buy them deals or anything internet connection what can I say about that hmm there is none sometimes I struggle to open one website not dreaming of something more sophisticated like watching a movie or playing a game .....they(talk talk ) don't deliver what they get paid for!!!!!!
Reviewer
Unknown
Location
Essex
Date
20/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Talk talk do no know to let go when someone pay to cancel their account it take well over Hour and still will account. All they take your money but don't like letting go.
Reviewer
Richard H
Location
Eastbourne
Date
20/08/2016
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Well I've noted there are some reviewers that appear to have been less than satisfied, not me! I converted (after some consideration) from Sky to TalkTalk, as my monthly bill was a little less than £90 inc Sports. One of my more astute decisions... everything went as clockwork. My broadband speed is three times faster, I can still record, from my new TalkTalk box. I have so many channels, I'm still spoilt for choice (OK less the Sport) all for £35 a month. The icing on the cake was receiving a substantial wad of 'Love2Shop' vouchers. 10/10 from me.
Reviewer
Jean beaumont
Location
Leeds
Date
20/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My internet always down can't watch my smart tv can't wait for contract to be up paying for service not getting fedup with telling them all they say is you can book engineer at my expense obviously would not recommend talktalk to enyone
Reviewer
Samantha shaw
Location
Chester
Date
19/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst service provider on earth!!
I pay far too much money for a service that occasionally works.
I have complained numerous times and been fobbed off.
You lie to your customers, you rent fibre off BT then but too many people on the cable which is why the broadband is awful and cuts out during peak times.
Ive been asked to unscrew wall panels to check because you will not send an engineer out... not a talktalk engineer ( they do not exist )
All i want is the service i pay for to bloody work.
Sort it out or find yourself on watchdog...again!
Reviewer
Phil
Location
Fareham
Date
19/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
A word of advice to anyone thinking of changing to TalkTalk “DON’T DO IT”, We’ve had nothing but problems since we changed over to fibre & their TV package, we have had open reach out a few times & TalkTalk has charged us even though the fault wasn’t within the house but at the green box at the end of the road, so I asked if I could have a copy of the open reach report via email, they told me it would take 5 days, 5 days later I received a letter telling me that they have looked at my case & their decision is finale, there were no open reach report included, I couldn’t be bothered to get on the phone for another 1 ½ hours so when my contract is up in may I will be moving to Virgin or sky.
But right now we will just have to put up with a crap broadband connection & TV package.
Reviewer
Fredy
Location
London
Date
19/08/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Comments:
Unstable broadband since the contract started and no solution given so far. Unfortunately I have to stick to the contract otherwise I have to pay more than £200 fine.
DO NOT USE TALKTALK. LOOK AROUND
Reviewer
Michael
Location
London W9
Date
18/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have been with Talktalk for several years now but service has now gone down hill significantly over the past months. Virtually no service for the past three weeks despite engineer call out and new router. However Talktalk refusing to break contract as three weeks without internet is considered acceptable within their own service standards so I will have to pay breakage costs to move to a competitor.
Service appears to be run a shoe string with sub standard offshore call centres and no ability to create more capacity. I suggest that you give Talktalk a wide berth!
Reviewer
No
Location
Date
18/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
0* review score should be made avaliable for talktalk broadband its beyond a joke .you cant even do a internet speed test because broadband is so slow the web page cant open.custmmer service ????? You just get told to turn off /on router to reboot as if it is something you havent tried yourself.im lucky if i get 10 miniutes of surfing the net before i lose internet .ive had to cancel netflix because all i got was non stop buffering.im having to write this using my mobile phone and mobile network data because i cant even get on the net this morning.in the old days of aol dial up i got better internet.
Reviewer
V. Ousley
Location
East Lothian
Date
18/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever. Internet keeps cutting off. If someone calls me whilst I'm online it cuts off.
DO NOT TOUCH THIS COMPANY.
Reviewer
Vinesh
Location
London
Date
18/08/2016
Comments:
Avoid at all costs. For the amount you pay the service is terrible. When I asked why it wasn't working they told me to upgrade to fibre which wasn't the answer. I left the minute I could
Reviewer
neil
Location
london
Date
18/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish. Have to constantly turn router on and off to try and get Internet. I'm lucky if I get 10 minutes of uninterrupted broadband (at any time of day) customer service is a non existing commodity. I'm sure if there was an option for a no star rating talk talk would sit there top of the gold medal table with most 0* ratings.
Reviewer
Andrejus
Location
Luton
Date
17/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible and unprofessional!
In fact I did not get the broadband installed as I was waiting roughly a month for the engineer to come and tell ...that he does not know where the phone junction box is in which he has to connect main wire. After that I was informed that a "survey team" will arrive in about a week to find that phone box. And then they will contact me to arrange another visit within a week. Possibly.
It means at least a month and half to get connected. And it is in the centre of the city, and it is a property where the same line broadband was used a year ago!
Beyond all doubt I had to refuse their "service" and switch to another broadband provider who get me connected in a few days.
The customer service was awful! They failed to fill in my email address properly (just 6 letters!) even though it was spelled with NATO ABC and double checked.
The quality of the call was bad each time I phoned them - weak signal, lots of ambient sounds and background noises. It was nearly impossible to understand what they were saying. And this is a communication provider!
The lady operator, who answered my first call ever, told me lots of misleading information about the prices and services, just to push me to buy a bundle.
Finally, while I was cancelling the order they did not even tried to check the authenticity. The cancellation was made by my girlfriend, though at the time of my order was placed my voice was recorded "to ensure that noone else would access my account through phone".
Reviewer
Mark Brown
Location
Warrington
Date
17/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bit of a joke. overcharged us by £1600 in our first year so forced to stick with this terrible outfit while they paid us back. Installed broadband in our new offices a few days ago. it doesn't work and getting these losers to come and fix anything is a joke. Put in a dozen calls but for some reason talk Talk can't do the slightest thing right
Reviewer
Arthur
Location
Wantage
Date
17/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
Speed is usually just above the Minimum.
Customer services are useless and unknowlegable. but worst of all is the contract tie-ins and leaving fees. cant wait until contract is over.
Reviewer
clynt
Location
gloucestershire
Date
17/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
in a world of modern technology this company is the infuriating inept outfit I have ever delt with , like a idiot I was talked out of leaving in Oct 2015 by having their medium fibre TV package for 3 weeks I did get constant 30mbs but since then i have had drop outs/ speed fade and 7 engineer's visits !! all say in house fine its router or fade their end...even paid for my own router and cant get on internet as I personally think they block it ?? the amount of time i have spent on the phone beggars belief excuse after excuse the latest being there is something filtering my speed down from houses around me , they simply are not fit for purpose and do cheap deals to suck you in and have no and i mean no customer care policy that would stand up in court add that to the lies you get told and promise's of resolvement and re-reimbursement it becomes a phenomenon that they can even trade in this country ......dont bother
Reviewer
Inti
Location
Croydon
Date
16/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk worst choice I ever made joining talktalk poor costumer service below avarege internet speed no as many channels as sky I am thinking to complain to ofcom they asked me to pay £ 450 to cancel why would I ever pay cancellation fee when I am not getting good service this company dose not even deserve one star rubish
Reviewer
Ali
Location
London
Date
16/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Can't wait for my contract to be over with this company. They will give you 4 year old technology and deny it. They refused to deal with you over the phone unless you are at home and doing checks on the computer, and after you do that. They refuse to do anything about it.
Also no one on the phone speaks English or knows anything about technology they are clearly reading a script (badly)
If you are new in the UK and looking for an internet provider, save youtself the headache
Reviewer
Matthew
Location
Weymouth, Dorset
Date
16/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The customer service with Talk Talk has simply been infuriating, entirely unhelpful & extremely long-winded. The advisors simply give text book responses and almost all the time are unable to understand what your needs/queries actually are. Anyone considering signing up to TalkTalk PLEASE PLEASE think again!!
Reviewer
Andrew
Location
Cheshire
Date
16/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would strongly advice anyone stay well clear of talk talk there service is appaling we should pf had internet installed on the 3rd of june but there was a fault uderground we waited untill last thursday for that to be fixed dor them to find another fault on friday which is still yet to be fixed alls they do is give u excuse after excuse they are the worst company ever !!!!
Reviewer
Joe
Location
Yeovil
Date
15/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service & stupidly inconsistent broadband speeds, half the time it doesn't even work.
Reviewer
No
Location
London
Date
15/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slowest broadband speed I have ever had (didn't believe anything could be slower then sky but talk talk IS) help line was no help at all only advice given was turn off router on and off. Internet is slow lags and drops totally at regular intervals. Everything is bad about talk talk if it wasn't for the fact I've signed up to a free time period promotional I'd ask for my money back
It's really like going back 10/15 years to the days of dial up (actually I take that back dial up was better)
Reviewer
Sandra White
Location
Romney Marsh
Date
15/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute NIGHTMARE - cant wait to get rid of them - never have a full week with a signal - their call centres are USELESS - if they are not following their script they cant help - will NEVER go with them again - waiting for my new router from SKY
Reviewer
Avoid at all costs - nothing more nothing less.
Location
London
Date
14/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute pile of rubbish. Been with this useless company for 10 years now only because of its low price. Stupid workers from India can't speak proper English or sort a problem out. Will tell you their name is John or Ellie and put on English accent which doesn't fool anyone. Internet is super slow even if you buy fibre optic it's just as abysmal. Disconnects all the time and will make your internet life an utter misery. If more than 2 people connect to wifi you will 99% lag out. AVOID AVOID!!
Reviewer
Lola
Location
Se28 8qh
Date
13/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk are the worst broadband providers. For months we've been calling them about our poor internet connection and nothing has been done, they're customer service and even management are completely incompetent. Do not use talk talk under any circumstances.
Reviewer
Rashidat
Location
Nottingham
Date
13/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk is the worst provider ever. Even my kids cannot wait for the contract to end. They keep sending engineers out but nothing gets fixed. The connection is so slow and erratic. I am absolutely frustrated and I feel like I am being ripped off. I pay for services I do not get. Please a word of advice do not go near Talktalk for your own peace of mind.
Reviewer
NEVER EVER SIGN WITH TALK TALK
Location
london
Date
13/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ignore the stars they wont allow me to put useless!! Started contract when the offers were on tv for broadband half price 2014 wish my tv was not on. These scammers are just that scamming thieves I took them to ombudsman and court but they were not interested, tried leaving after 3rd cyber attack on the company they just ignore you and charged me over £100 for cancelling contract!! After all energy wasted on phone email etc I wouldn't p*** on them if they were on fire AVOID AVOID AVOID!!! ICO were meant to fine them but never happened... huge cover up they need to be shut down asap and sent back to india or phillipenuses!! Referendum was won time to GO!!!!
Reviewer
Louise
Location
Merseyside
Date
12/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband provider, customer services and contact team. I was past from pillar to post for 2 hours before finally cancelling the whole contract altogether. A full day wasted. The Engineer did not show up, so after waiting in all day taking a day of work, I then had to spend even more time on the phone (mostly on hold) talking to 6 different people. All for them to tell me for my refund (as the service was never activated) I have to call back in 5 days! I also have to wait 30 days for the contact to completely end. All a way to try and get money from you. I would never advise anyone ever to purchase from TalkTalk products. Awful. I could not advise you enough to stay away from this provider.
Reviewer
Rimvydas
Location
Edinburgh
Date
12/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet is out for 5 days and counting. Informed them on day 1 and it's still not fixed.
Refund policy is horrible – they simply give money back for days with no internet. The problem is with promising to provide a service, binding you with a contract, and then failing to provide it. Insolent.
Reviewer
Paul Cusiac
Location
London
Date
12/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is a total nightmare! It gave me the worst service I've seen of any company in the UK. I waited at home for 2 days for installation, spent hours on the phone (more than 2 hours on hold) waiting for a completely useless call centre in the Philippines .. and they still couldn't manage to install my broadband!! I got endless phone calls from a case manager that was totally unable to do anything except tell me what he could not do. AVOID THIS COMPANY AT ALL COSTS!! (Unless you want total frustration). When I finally gave up on Talk Talk and called EE the guy on the phone said he was constantly getting calls from people who tried Talk Talk and became completely exasperated -- so it's not just me. Rating Talk Talk on a scale of 1 to 10? I give them minus 170.
Reviewer
David
Location
Chesterfield
Date
11/08/2016
Comments:
Please avoid this company. Not one problem for two years with other providers, now 2 months of terrible speed and connection issues. Awful customer service, dreadful experience. We are trying to get out of early penalty charges to leave them. Please don't make the same mistake that we have
Reviewer
Lucy
Location
London
Date
10/08/2016
Comments:
HORRIFIC! AVOID!
I have had the misfortune of being with Talk Talk for the past year; I have had to call at least once per month sometimes more due to failed connection. Customer service is non-existent, might as well be talking to a robot.
Currently there is a cable break in my area and I very much got the impression from customer services that "its not just you that's been affected you know". It is irreverent to them that I've been without internet for the last 7 days and they don't intend to look at the problem until Saturday.
When I asked to terminate my contract, they kept deflecting the conversation and went on to say that the cancellation team will not accept my call as I am not willing to pay a termination fee.
Surely this is against OFCOM/trading standard regulations??
Reviewer
adam
Location
Rotherham
Date
10/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is slow customer service is not helpful paying for a service that does not work.
Reviewer
roy adamson
Location
bishopthorpe rd york
Date
10/08/2016
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
to say I have my telephone -television broadband and pay for an upgrade for the broadband the service is very hit and miss and I've been wth this company a number of years and find they do not responed quickly I am very close to moving to another supplier
Reviewer
laura miller
Location
oldham
Date
10/08/2016
Comments:
i have been with talk talk for 2 years now. iv never had so many issues in my life. they have tried billing me for several months even though my services havent been on, everytime i call them i get put on hold for at least 25 mins a time, 3 engineers have been out and still havent resolved the issue, i am fed up with the service. i wouldnt reccommend anybody to use talk talk ever again
Reviewer
becky
Location
sheffield
Date
10/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
shame you cant award 0 stars since this company is a rip off they charge for services they don't deliver they increase bills without notification and offer poor service. I would highly recommend plus net for phone and broadband
Reviewer
Jamie
Location
Manchester
Date
09/08/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
was charged £25 for activation fee.When I signed up I were told it was free,after sending a email to them to complain about the charge they contacted me within 24 hours and give me a full refund for the £25.
Reviewer
Moni Sharma
Location
London
Date
08/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We had AOL for many years, it was giving good service without any major problems. Recently we were told that aol has been taken over by talktalk and the accounts and admin taken over by them. Recently we were sent a new talktalk router which was said to be very powerful by which magazine. I must say this router is completely useless it shuts out the internet about 6 to 8 times a day we have to reset it every time like turn off/on each time and red light comes on. We never had this problem with AOL router (net gear) before. I can't see how this router is suppose to be fast and reliable.
Reviewer
Salmaan shaheed
Location
oldham
Date
06/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible customer service, they refuse to do anything about their terrible connection speeds, would not recommend to anyone.
Reviewer
Someone
Location
Maidenhead
Date
06/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I called up talk talk about a month ago to upgrade from fibre medium to fibre large, they said that it would take two weeks and the price would go up by £5 but there would be no cost to change as I have been with Talk Talk for along time, I was also told that I would receive atleast 55mbps down and 15 up, I was then transferred to the tech team and the informed me of the same but said it would be completed within 5-7 days. So a week rolls by and no change in speed still the same 32down and 5 up, 2weeks roll by and nothing, I then wait another week and a half and call them up. They first of all ask me to check the connection wirelessly and then turn the wireless off and do it wired. As I do not have any wireless devices at the time I do both tests wired and inform the rep of this. I had also informed them that before calling them I turned the router off for 30 minutes and tried it but the speed remained the same. After all the tests were completed the person on the phone told me that the problem was with my wireless connection and that they would need to send round an engineer that would cost me. I inform them that as an ICT technician I know there is no problem with the wireless and this is not the issue. After being told that a manager was not available and that the manager would tell us the same thing as the test is very comprehensive, I demand further and get placed on hold for 30 minutes, The manager comes on and I explain the issue, After a 20 minute conversation I am informed that my line cannot support any speed over 35mbps down and 7 up, which means first of all the lied when I initially requested an upgrade and that they were charging me £5 extra for a service they could not provide as I was limited to the line quality and distance. This means that when I called in to complain they must have realized the mistake and rather than own up they said it was an internal issue that would be chargeable to me, Meaning that they where attempting to punish me for uncovering their mistake. I have cancelled fibre large and gone back to fibre medium and told them to refund the money that they taken for the first month. When I lodged the complaint the loyalty department did not listen and upon relaying what they told me it became apparent because they said that its only an estimated speed, and only after you get it can we determine your actual top speed. I insisted that if that was the case why did they not get in touch with me after I had fibre large and tell me that I would save money going back to medium as the line speed was limited. Talk talks service is very poor and all they want is more money, and when they make a mistake they try to charge you for it.
Reviewer
Sabrina Amin
Location
West Yorkshire
Date
06/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Absoloutly disgusted with the service I am receiving. Joined with talk talk last month after not having internet for several years. The price seemed perfect and well within my budget so I paid for it and that's when all the drama started!
The day my internet was set up i was given the 'OK' by the engineer they had sent out and told me the internet should be running by midnight. This was not the case and I had to contact them via online chat (as they charge you via mobile to ring them) from my mobile hotspot. It turns out the engineer didn't actually set anything up properly and merely wasted my time throughout the morning. Devastated and annoyyed was not the words at this point! A week after another engineer was sent out and finally had it up and running! The speed of the internet was great till recently.
A week after talk talk employees ring you to ask you how everything is (which I thought was quiet nice of them) I told the guy on the phone it was working well and I am really enjoying the speed of the internet etc. So what does he decide to do? Sell me stuff over the phone! Asking me about my mobile provider I am currently with and wether I would like to switch to talk talk, which I told him no and that I was happy with who I was with. So he starts questioning me about my package that I have with them and comparing it with theirs! Which I was having none of! So he carries on explaining about it (baring in mind it has been over half an hour and I was getting extremely annoyyed with his presence on the phone now) and how he will give me a discount to which I had said no thanks, he has now put his manager on the phone asking me how many sims I would like and I also told them I didn't want them! So this stupid manager passes the phone back and he proceeds talking about the sims! I asked him if there would be any charges on these sims if they are not used to which he replied 'NO' so to get him off the phone I ordered 4, seen as though they were free and I was just going to chuck them in the bin anyway!
A week later I had other issues with my broadband and went to check my account and had an outstanding balance of 44.40!!! For the stupid sims he told me were free! So I went straight onto the online chat and explained to the lady what has happened and she referred me to a different department, who also sent me to a different department and then I was waiting over 15 minutes for the other department before they ended my chat! (Absoloutly fuming at this point)
A few days later I tried again and it was the same thing, department to department till I finally got hold of some lovely individual who wrote downna formal complaint and asked a manager to ring me in the morning. So I was up and ready waiting for this phonecall which was meant to happen at 9am. I didn't get the call till 12.30 (wasting my time once again) and on came a foreign bloke who knew 2 words of english.. literally. So he did not know what I was saying and I didn't know what he was saying either. He said he would ring back tomorrow. Which he never did!
They set up a direct debit for this payement without informing me so I have cancelled it and I am still currently with TalkTalk but will not be for much longer till I am compensated and have this stupid issue resolved because I will not be paying stupid amounts of money for somethinf which was nothing but a lie from the talk talk team.
I do not reccommend talk talk whatsoever for anybody! They are just horrible little money grabbers who know nothing about customer service and putting customers first!
A business is nothing without individuals like us and will be losing another customer yet again.
Reviewer
Graham Turner
Location
Birmingham
Date
05/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I could fill a book with an account of my dealings with this company over the past 12 months. I have lost a great deal of money due to a scamming attempt, endured up to 12 scamming calls per day, lost service for several weeks because the 'engineers' spoke such poor English that they could not identify what turned out to be a minor technical problem. I was never warned about the leaks that led to the scamming attempts; refused permission to cancel my contract; received no apology or compensation; and was told repeatedly that the company suffered no more than any other from leaks and scams. I could go on...
Reviewer
John
Location
Bridgend
Date
05/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I'll pull no punches.
TalkTalk completely screwed up on my installation and I spent countless hours on phone calls and emails in order to resolve the problems.
Last year TalkTalk allowed the details of many of it's customers to be stolen - a huge security breach! Now, I've started getting a large number of calls from TalkTalk support (NOT) trying to steal from me - they know:
My full name
My address
My TalkTalk account No.
My telephone number.
and God knows what else!!!
This is all due to TalkTalk's security breach but no doubt they'll dispute that.
My advice to anyone looking for a broadband provider - STAY AWAY FROM TALKTALK.
Reviewer
Steven joel
Location
Renishaw
Date
04/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never again will I consider this provider would rather go with out any internet it's stressing us out that much I wish there was a - star rating we are even considering paying up our contract so we can go somewhere else
Reviewer
barney onion
Location
Londonderry
Date
04/08/2016
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Never had any issues with Talktalk for speed or reliability but recently their broadband has become more expensive than other providers and they are pushing their TV service on customers that dont even want the TV box. They gave me a box last year that I didn't want and its still collecting dust.
Reviewer
james
Location
london
Date
03/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
The broadband was fine, however I tried to get out of the contract (agreeing to pay any fees required) and they made it impossible! Finally they agreed, and I paid £61.40 to escape, and the following month they sent me another bill for £55.93 claiming it was a "contract breakage fee". They were terrible on the phone and uncompromising.
It's the money as I can afford to pay, it was their underhand tactics. Awful, ill never use them again.
Reviewer
Louise
Location
London
Date
03/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Broadband was reliable over several years. The painful bit was everything surrounding the broadband. Just to be able to change your name you have to print off a sheet of paper, fill it in and post it off so that in 28 days you can change your details. I did this twice and both times I was told that they had not received it. So we kept the name on the account. When I wanted to close the account, I didn't want to impersonate someone else and told them who I was and they told me I couldn't close the account as I wasn't the account holder. Seriously do not go with this provider. Plusnet has 100% better customer service and are so helpful, go with them..or anyone else.
Reviewer
Bram
Location
Manchester
Date
03/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My internet connection wiht Talk Talk was disconnected two months ago for no reason whatsoever.
Three visits from three different engineers saying that the problem was not the router but something else. They left the house without doing any single thing about it.
Still waiting for another visit from the engineer, and no compensation for the money that I've lost with Talk Talk and topping up mobile broadband.
Honestly, stay away from this company. This is not value for money, this is a headache and a waste of your time.
Reviewer
Jo
Location
Glasgow
Date
03/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I took a package with TalkTalk to give me the internet, TV and landline calls. I only received the internet WIFI box and nothing else. I called 4 times to request and rebook the TalkTalk TV box and they always promised delivery within 15 working days and then apologised when it didn't arrive.
The call centre staff follow the same dialogue, which is to apologise and then go in circles to offer delivery and then the automated survey comes through via email asking you about service.
The whole service is poor and they paint over the mistakes by saying that the other services are free - as if they are doing you a favour by offering something free that never arrives. The most insulting thing is that you have to either wait until the end of the contract or pay a termination fee of at least £400.00 to end the nonsense.
When I do leave this contract, my recommendation to others will be to 'Never, ever, again!'
Avoid at all costs.
Reviewer
Weewilly
Location
Hampshire
Date
03/08/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Been on a standard broadband contract for last 18 months and receiving an average 9mb speed with occasional dips to 6mb in early evening. Overall been a good service. Offered free 76mb fibre for 12 months as now need more speed for streaming and son on Xbox. Am aware the router isn't very good so will buy my own. Shopped around but all provide from the same BT fibre and none have good customer service reviews. Will have to see how it goes.
Reviewer
unhappy customer
Location
blackpool
Date
02/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
talk talk are the worst company to ever go with. we have been with them since jan 2015 back in kent it was ok then but now moved to north west and have had nothing but trouble with it since.we have had 3 lots of engineers come out and all 3 of them were no help and said it was all working but it was not work at all.this has been going on now for 1 month and 2 weeks can still not working.if any was to ask me if they should go to talk talk i would tell them they would have more luck trying to get a dog to talk then getting help from talk talk they dont care about there customers.we have had severar calls with them which have coast us a bit of money.
Reviewer
Joe
Location
Uxbridge
Date
02/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I never knew internet can be indeed that slow. Then it suddenly stopped working (was using friend's broadband instead anyway at that time). Called them several times, kept paying the bill for three months without getting the service (no internet connection) whilst being promised refunds and compensations and engineer visits ...until one day I was applauded by a man on the phone that could barely speak English for how patient I am, in utmost intimidating manner (like a dog owner talking to his pet -hard to describe, just creepy, might have been the different culture and language barrier). Needless to say, all I got was yet another bill, this time with a slight increase in price (again). I have then cancelled my direct debit immediately to receive debt recovery letters from enforcement agents. Still the worst thing that affected me the most was the internet speed. I just cannot understand how this is even possible these days. All in all I have learned something new - the hard way.
Reviewer
JH
Location
Devon
Date
02/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Given the choice I would've given ZERO stars but had to one to give a review.
In all 20 years I've been using the Internet Talk Talk have to be the worst provider ever.
Appalling.
Due to being away a lot I had no internet at my home.
On returning permanently I arrange landline, broadband and TV with TT. When I eventually got connected 2weeks later, I had about 2 days of service for phone and broadband TV box hadn't arrived. Day 3 No internet. Day 4 no internet - not just wifi either. I couldn't get wired broadband so I called technical help - what a joke. Firstly I could barely understand a word the agent said. Secondly I was on the phone over an hour just going over and over the tests and procedures. Nothing worked so I was assured the problem had been escalated (don't think he even new what that meant) and made a priority- I am actually laughing whilst writing this. This company is a joke. So day 5 no internet - text message to say working on problem. Day 6 still not internet- another text - we are working hard to resolve your problem. Day 7 no internet - no updated. Day 8 no internet. Day 9 no internet- no update. I tried call but couldn't get pas recorded message. In the meantime I received the TV viewing box - useless. Had enough so went with sky. Broadband - instant. And excellent. TV - instant. Phone couple of days.
Heard nothing from TT until they'd obviously received transfer letter from sky. Surprise surprise Now TT want to talk to me. Up to 3 calls a day. Tried to tell me not to canx my DD as t would do it for me - I don't think so!!!
Another call today. Gave me service end date to be in 2 weeks time. I told them I wasn't using their service as it was non existent. She told me they'd had letter from another provider and asked if that's what I wanted - oh yes 100%. Then said who was the new provider ? None of your business TT. WE only want to know for market research. I said if I you've had a letter then I do not need to tell you.
Went on to say I'd broken fixed contract and early exit fee would be £480 - yes you read that correctly. I don't think so. It Was only after I protested she said "oh yes you cancelled in cooling off period.
If you're looking for broadband/phone/TV run a mile and some from TT. They might be cheap but is reflected time and in their service.
If you're thinking of going with them- Don't do it.
If you've just signed up - Get out quick. Cancel your order and cancel you DD.
AVOID TALK TALK AT ALL COST.
Reviewer
Kathryn
Location
Date
02/08/2016
Comments:
Disgusting customer service I found out last week after spending months trying to access my online account that they had raised my bill in October 2015 I had no notification and the man I spoke to this morning admitted that he could see from the system that no notification was sent. A manager I spoke to yesterday was very rude and sarcastic and told me it was my fault that I didn't know about the price increase and that I was liable for finding things out for myself because I joined up online. He tried to tell me I hadn't spoken to anyone when signing up which is a lie as I didn't want to go in blind they are refusing to let me leave without paying a cancellation fee which I think is disgusting I told them that if they couldn't be bothered to send me notification of a price increase (during a fixed contract) then I can't be bothered to pay a cancellation fee all I keep getting is we can lower your bill for the rest of your contract blah blah no help no compassion they need shutting down in my opinion
Reviewer
Becky
Location
MANSFIELD
Date
01/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is slow customer service is not helpful paying for a service that does not work.
Reviewer
Stefan janski
Location
Date
01/08/2016
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ok, I have free Internet for life but this slow thing is making my life a misery!
Time to move on to other providers?
Reviewer
TomvonH
Location
Kent
Date
01/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Am moving house, to next door, TalkTalk refused to move my number and gave me garbled and bizarre reasons why they couldn't perform this simple task (it turns out this would cost them more than simply giving me a new number). Spun me ridiculous yarns about how to close down my account- took me several hours to sort.
The most appalling customer service- ill informed, incompetent, surly and inept staff. Waning broadband speeds too...
Reviewer
Lewis
Location
Galashiels
Date
01/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So, we have been with TalkTalk for almost 12 years now, but recently, we have been so fed up with how bad the internet speed is, that we have decided to move to SKY Fibre. So let's talk about the price. I pay £40+ per month, for broadband and line rental. The line rental is fine, but the broadband is horrible. I am paying for up to 40mbps download speed on a non-fibre network, and I am continuously receive a download speed of 0.8mbps and below. Ever since SKY told TalkTalk that we had switched provider to themselves, TalkTalk have basically destroyed our internet. As if it wasn't bad enough already?! So now, its not just getting onto my e-mail that is a problem, I cant even do LAN services now, for example Xbox streaming to my PC! Absolutely horrible 'Customer Service' as well! I'm not racist, but I had to ask a woman named "Andy" (?) to repeat what she had said after everything she said! You are a UK company, so let us speak to someone in the UK so we can get ours problems dealt with quickly, instead of what should be a 10 minute phone call, become a 1.5hr one! Absolutely poor service, and would not recommend to anyone! Seriously, do not hook up with TalkTalk, they are stuck in the 10th century and will not cooperate! Also did a speed test the other day, only to find out that at the time, my Ping was 155ms , Download speed was 0.58mbps , Upload speed was 0.37mbps ! HORRIBLE! So, yeah. I will be sending them back their router, in the box, but having dealt with the sledgehammer in the shed first. :)
Reviewer
april lee
Location
somerset
Date
01/08/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
This is not regarding the internet itself myself and my partner rarely have problems with speed or reliability the internet is fine however we get upto ELEVEN calls a day from internation numbers all from talktalk they read the same script everytime but when you ask them anything they get flustered and start reading the script again saying they are recieving data from your internet connection its all a lie we have had no problem with our internet but they call every single week day for three months now!! do not go with talktalk !!! fed up as soon as contract is over we are leaving and going with someone else fmaily members also had same problem they are leaving as well !!
Reviewer
Rhi mends
Location
Lichfield
Date
31/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unfortunately I had to give them one star. If it was my choice I wouldn't even give them half!
Horrendous customer service!
6 months after canceling I'm still getting emails saying 'this month's bill is ready' it took them 2 months from the date I asked to cancel to actually cancel, I canceled due to the cyber attack. But due to being away on deployment for 8 months, I still had to pay the admin and the cancellation fee, they sent me the notification to pay the admin cancellation fees 2 months after I had phoned to cancel, as soo as I got the email I phoned to pay, another 2 months later I got a bill for 100 admin late fee?!? As I paid it late even though I paid it the day I had the email, they argued they sent it a month earlier and sent me a letter, BUT to my old address as well which I had over the phone told them my new address when I phoned to cancel which I had to pay 10 admin fee on change of address!!!!
They wouldn't let me speak to management, only a stupid guy who o couldn't understand half of the time, he wouldn't answer any of my questions as he said he couldn't answer them. Horrendous !!
Reviewer
Elzbot
Location
Horley
Date
31/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I cannot put into words how terrible Talktalk customer service is. Avoid at all costs. Thankfully my contact was up recently so I could leave but they blocked my new provider from taking over the line and refused to give me a reason. Can't wait until they are gone!
Reviewer
stefano
Location
nottingham
Date
31/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just no. Endless waitng time for cust service, half of the time theyr homepage is broken, does not access the "my account", internet is not working or they have been hacked. I'm paying 140 £ just to cancel the account, really can't stand them anymore. There are some days where there is connection but it goes only 0,26 mb/s which in 2016 is only acceptable at the bottom of the ocean. And if you want to call the cust service you wait 20 min before talking to somebody that knows less than a donkey about it.
Reviewer
A person
Location
Manchester
Date
30/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Okay internet speed, below average reliability, cheap prices, and I cannot emphasize this enough TERRIBLE customer service. Trust me, do not be lured in by the cheap prices this company offers as you may come to rue it.
At least in my case the actions of Talktalk have honestly been the equivalent of those pursued by scam companies.
When I was moving out of my previous house I called Talktalk up to inform them that I was leaving my current residence and moving in with a friend who already had internet being provided by another company. I therefore did not wish to prolong my contract with Talktalk after it expired (which was going to happen at the same time as when I moved out from my previous residence). The customer service guy (who by the sounds of it was from the Phillipines) said okay to this and then started mumbling about other offers.
I did not really understand him, nor evidently did he me. Hence despite repeteadly telling him "I DO NOT want to extend my contract with Talktalk", somehow a couple of months down the line I get a bill from "Lowell Financial" saying I need to pay "£120" (apparently 3 months of bills unpaid to Talktalk plus fees for the recovery company"). Then followed harrasment through calls, letters etc etc. In the end I paid but will NEVER ever recommend anyone to be fooled by the cheap prices Talktalk seem to offer at the facade. These guys will end up making more money of you at the end than Sky or BT, despite offering below average internet.
Reviewer
Helenbarker
Location
beoley
Date
30/07/2016
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
my speed has not been anywhere near the 21 to 27 speed I would get. I have never got a good speed with broadband and now I am on fibre I am not getting anywhere near what I was promised. Please will you sort this out straight away and let me know what you have done. Thank you
Helen barker
Reviewer
Pauline Evans
Location
Saundersfoot
Date
29/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worse company I've ever encountered. My YouView box had been playing up for a while and stopped recording completely five weeks ago, I booked a visit from an engineer but he failed to turn up. Since then I've been unable to get any sense from them. I tried to make a new appointment via the website but failed and I can't phone them for a number of reasons. THEY have left two voice messages on my phone but the signal is so bad that I can only understand one word in every ten.
Now my broadband connection is playing up too, it's gone off more than 60 times already today and I'm keeping my fingers crossed that it will actually stay on long enough for me to post this.
I can't leave because my contract still has 10 months to run and I've been informed that if I leave early I will be charged more than £300 for the privilege, so it looks a though I'm stuck with this lousy company until May 2017.
I wish that I'd never heard of ****** TalkTalk, I've given them one star because I couldn't post unless I gave a star rating, but if I could I wouldn't give them any stars at all, on a scale of 1 to 10 I'd give them MINUS 100. They are absolute rubbish and I would advise anyone thinking of signing up with them to think again and give them a VERY wide berth indeed.
(I have a lot of other complaints with them, but if I listed them all I'd be on this page all night)
Reviewer
j.melrose
Location
scotland
Date
29/07/2016
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Comments:
Talktalk was fine until we moved house. After giving them all the details well in advance they got the dates wrong and left us with no phone or BB for 3 days. I am over 80 and my wife and I have serious health problems and rely on a phone!!!!I never got an apology or compensation for the 3 days. This was only the start, our IT expert who sets up my PC said the old box on the wall would need changed and to tell the TT engineer that comes to our new address to connect us, he would not listen and I showed him my set up PC with no BB so TT new the old box set up did not work. I complained from the first day by writing to the head office, emails, telephone calls which was a total waste of time and money. I eventually got my IT expert to phone them but they could not put him off, so they made an appointment to come and change the box which took 15 minutes for TT to change the but took them 2 months to do it, leaving us with no BB. Again no apology or refund of my money. To rub salt in the wound they said I did not ask for service for 7 weeks !!!!
I have lost my money and they will not refund it, all I can do is leave TT the day my contract is up. To sum up, if their system is working its good but do not move house, and if it breaks down do no expect service.
Never again !!!!
J. Melrose.
Reviewer
kenneth gilmour
Location
cumbria
Date
29/07/2016
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
not a very good provider, service is not good as i was talking to talktalk on phone and they hung up.
Reviewer
Mr Thomson
Location
Glasgow
Date
28/07/2016
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Very satisfied with tv and phone package. Broadband is rubbish upgraded eight months ago to their super fast broadband. Wish i had not. About approx 20 calls me to them only 2 calls from them to me.
Speed averaging 45 mbps. 5 engineers out all told me it the router. In no way did talk talk tell me i could cancel my contract if they could not fix my speeds. Lived with it eight months awaiting january 2017 till contract ends. Now after 8 months of terrible speeds buffering engineers calls texts e mails. They now tell me i can cancel my cobtract as they cannot fix it.
So i got dodgy broadband and now told only thing to do is cancel my contract and go elswhere. Nice one talk talk.
So i am doing this.
Pity cause other services brilliant.
You just lost £100 per month of my money.
Reviewer
MAK
Location
Bedford
Date
28/07/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Have been with AOL then TalkTalk for many years. Look to switch at each renewal but with the experiences I have had with problem solving being satisfactory and consistent fibre speeds I have stayed with them. Better the devil you know!
Reviewer
Mitchell
Location
Sheffield
Date
27/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If there was a way to put half stars I would being with this service makes you feel like you live in the stone age and they probably had better broadband back in 10000BC awful
Reviewer
Tim
Location
Abingdon
Date
27/07/2016
Comments:
0/10 on all counts. Utterly appalling service, I have never had such poor service from anywhere in my life. Customer service is non existent.
I was forced on to TT when Virgin sold out: Virgin were appalling but TT are considerably worse. They increased the monthly cost of the broadband without informing me and initially refused to listen to my complaint. Eventually after months of trying I was refunded the overcharge but the price was then put back to the higher amount.
Download and upload speeds are utterly appalling and that is when the service is working which is not very often. 3G 1 bar is often considerably faster than TT broadband in the same room as the router. My advice is to avoid TT at all costs.
My new BT broadband starts tomorrow!
Reviewer
ryan
Location
preston
Date
26/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely dire internet dial up in the 90s is faster than talk talk. engineer came to install the internet and didnt bother to put a plug in the wall next to the tv, he decided to put an extention plug in the hallway which run across the floor. plus our tv box doesnt connect to the internet and our ps4 takes 40 mins to download a 500mb update...going back to virgin i think.
Reviewer
Ed
Location
Chichester
Date
26/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst company to deal with. Every excuse to prevent you cancelling then threats with debt collection for months after you moved. In short, avoid at all costs.
Reviewer
Peter Vass
Location
Banbury
Date
25/07/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've to use my phone hotspot every day because the service is rubbish. We have super fibre broadband, but it's super slow and unreliable.
Reviewer
Jon Adams
Location
UK
Date
25/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the poorest service ever. There is sudden wifi cuts and they won't let you switch to another serive provider either. Take my advice DO NOT SWITCH TO TALKTALK. I highly disrecommend this. My overall satisfaction would be below 1 star
Very disappointing
Reviewer
Rob Barber
Location
Croydon
Date
25/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I first contacted TalkTalk's sales department on 9th July to enquire about broadband and TV services for the property I was about to move in to. For TV I was given the option for an engineer to call and for the box to be delivered to me directly for self install. I opted for self install.
I was surprised to receive a text on 15th July telling me that an engineers appointment had been made for 28th July and that I would incur a fee if he called and I was not at home. I called the so called "customer service" department to explain that I didn't want an engineer and that I had opted for self install. I was told that the only way I could cancel this would be to call on 19th July (the date the landline went active) and cancel then.
When I called on the 19th, the person I spoke to told me she was unable to cancel the appointment and that she would have to out me through to someone more senior. I was in the phone for nearly an hour and eventually was told that the engineers appointment had been cancelled and that I would receive the box in 2-4 days.
The following day, I received another text informing me that an engineers appointment was booked and that I would incur a fee if I missed the appointment. Once again, I called you "customer service" department to find out what was going on. The person on the phone told me that and engineers appointment had been made. I tried to explain, as patiently as possible, that I had never asked for an engineers appointment and that I had asked for self install and didn't understand why I had to cancel an appointment I'd never made in the first place. This person then told me that the appointment had been successfully cancelled and that I should expect to receive the equipment within. 3-5 days. (Why had it gone up? I'd been told 2-4 days the previous day).
Yesterday (24th July) I called about something unrelated, but while I was on the phone I asked if there was any progress in my TV order. I was told that the equipment would be delivered by the engineer on 28th July.
I explained AGAIN that I DO NOT WANT an engineer , I have NEVER WATED and engineer and, from the outset I have wanted SELF INSTALL. The "customer service" representative told me she was unable to cancel the appointment.
At this point I said I want to lodge an official complaint. I was promised a call back from a manager.
I received no call back as promised, so phoned again and was put though to a "customer service" manager. After a long and drawn out conversation, he accepted that TalkTalk had made a mistake in booking the engineers appointment in the first place. However, he explained that now that the appointment has been made it cannot be cancelled and that the only way for me to order the equipment is to phone AFTER the appointment date.
This is totally unacceptable. First of all, as it was their mistake, not mine (as confirmed by the "customer service" manager) why should the onus be on me to phone and place the order myself? They made the mistake, they should sort it!
Secondly, why can't the appointment be cancelled and the equipment sent to me directly? Surely it can't be that difficult.
This is the worst customer service I have ever encountered, and considering I used to be with Virgin Media before this, that's saying something!
Reviewer
A Begbie
Location
Scotland
Date
25/07/2016
Comments:
1am 10 minutes to connect to email .no joy Did a Computer check no problems
Useless service Once charged £40 for an hour of "try this ,try that "My Grandson age 15 would have sorted it in 5 minutes
No point in complaining waste of money and time ,Promised speed 8 i get 2.3
Reviewer
bridget
Location
PRESTON
Date
24/07/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I had a problem with internet access and being a new customer of only 4 days I was concerned, however, the customer service team worked through the issues along with Shaun Peters and his team resolving my technical issues and all sorted now and up and running. Thanks.
Reviewer
Fred
Location
Preston
Date
24/07/2016
Comments:
Been without internet and phone for two weeks . They gave still not fixed it
Reviewer
Natalie
Location
Belfast
Date
24/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Worst custoner service experience in my life. I clearly stated I can only make engineering apointnents on saturdays. I was advised there might be no need for an engineering consultation. However after signing the contract I did receive the date for an engineering apointment during the week.
I contacted the chat support and was than advised, there was no need for an engineering apointment, I should cancel this order and place a new one without engineering, therefor I should contact the phone support.
60min later and after going through 5 departments....placing the new order finally the guy tells me: "There are three dates for an engineering appointment, which one do you want?"
Despite my explanation this order should be without engineering appointment the guy kept on tellung me it was needed. He totally ignored anything I said, told me I should trust my neighbor they could open the door, he ignored that I asked for canceling the whole order, my demand for a manager and just went on with setting up an apointment.....by than actually my phone went off.
I received the cancelation from one order and I hope the second never has been approved, which I will find out today....and I apology to all people who had to listen to this phone conversation while I was sitting in a cafe, they acually suggested to go to Virgin, so I will take the advice.. Have a nice day, TalkTalk!
Reviewer
martin staines
Location
peterborough
Date
24/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolute rubbish in every respect! changing provider before i smash up the router, never use this company!!!!!!
Reviewer
Emma
Location
Kent
Date
23/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service, broadband is slow & intemitent. Hidden charges pop up all the time for nothing.
DONT cause yourself stress. Go elsewhere!!
Reviewer
Craig Hunter
Location
Glasgow
Date
23/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible broadband. Phoned numberous times to try and resolve this and they keep telling me my internet is okay. Switched my wifi off today to discover that my 3G on my iPhone is better than being connected to my talktalk wifi. Terrible lag, buffering and always dropping out. Please avoid!!!!
Reviewer
Dale white
Location
Date
22/07/2016
Comments:
Well where do I start I left sky for talk talk as the price convinced me as it was the cheapest around we have had talktalk installed 3weeks now and we have not been able to watch 5 minutes of tv and the Internet never ever works, contacted the customer service which is also APPALLING we have been without tv and Internet for 3 weeks which is affecting my work... £117 a month for nothing absolutely disgusting I strongly advise not to go with talktalk CON ARTISTS!!!!!!!
Reviewer
Walk Walk 4rm Talk Talk
Location
Wolverhampton
Date
22/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
my rating for this comoany is 0stars. This company should be closed down asap b4 they take other peoples money,The cio shpuld be ashamhed to run a company with such a poor service record, what more can I say.... total crap of a company should closed down by ofcom asap.
Reviewer
Peter Smith
Location
Medway, Kent
Date
22/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor service, never use TalkTalk. They mucked up a broadband bandwidth increase and never actually fixed it. I left early to join BT.
Reviewer
Monica
Location
Acton
Date
22/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I looked into getting service with talktalk. There were two requests that we had. 1. A 12 month contract and 2. Installations on Saturday. I asked this before discussing any plans, because I wanted to make sure this was fine before proceeding. On the Saturday installation, I was told it was not a problem. On the 12 month contract I was told no company does less than 18 months. So go with us and if you need to leave, pay the cancellation fee.
So I proceeded to go through the plans. Chose one. And once we were confirming installation times, I was told Saturday installations would not be possible. I said then I'll have to go with another provider, but they tried to persuade me that every internet provider uses the same service to book engineers and they do not work Saturdays.
Shortly after the phone call I found two other companies that both offer installation times that suit. And to my su
rprise, a 12 month contract.
Unfortunately, Virgin was the first of these providers and they did not provide services in my area. But they referred me to 'simplify digital' and now I've signed up to Sky without needing tp compromise any of my needs.
What I found extremely disappointing is that they tried to convince me they were providing a service which is standard and I would find no better. Better customer service would have been to tell me unfortunately they cannot fulfil my needs and all the best.
Reviewer
Ttabot
Location
Date
21/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worse Internet ive ever had... Even had to use my phone to post this. Changing providers as soon as my contract expires, which can't come sooner
Reviewer
Pat
Location
Spalding
Date
21/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't choose this company. Their customer care is atrocious. I was with AOL until they sold to,this company. They put me with Fleur , whoever they are...no one ever contacted me to tell me of this and I finally left and went with BT. NEver having been one second late with any bill payment to anyone they now, one year later, say I broke a non existent contract wit them and I owe them £240! I never had a contract and they will.not take that on board. I hate this vile company.
Reviewer
LlinosWyn
Location
Holyhead
Date
20/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Absolutely appalling. Broadband might be ok but as a company they are the worst. Customer service have no clue, the company takes money when they shouldn't and add charges to your account without reason. I would stay away from these at all costs.
Reviewer
Sally
Location
Sutton, Surrey
Date
19/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Told I should upgrade to fibre broadband and promised higher speeds but fibre no faster than non-fibre so paying for nothing. When my landline went down it took months to fix. Engineer repeatedly failed to show up. Spent hours to call centre on my mobile. The call centre staff do their best - that is the only good thing I've got to say - but they don't deliver.
Reviewer
Teddy
Location
Glasgow
Date
18/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst experience ever with any Internet providing company. Slowest internet ever. Most stupid conditions, read carefully your contract with them!!
Reviewer
Unsatisfied!!!!!
Location
Aberdeen
Date
17/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrific experience! Slow broadband and kept cutting out randomly. After numerous calls where the assistants clearly read catchphrases from a sheet with no meaning/feeling behind what they are saying and 'tested my line' which takes us to about 25 minutes into the call they have still failed to fix my broadband!! I have spent over 30 minutes on each call and called 5 times! I have had an engineer out, a new router and still the same 30 minute phone call 'testing the line' and hearing the same script! What a joke AVOID!!!!!!
Reviewer
Chris
Location
Milton Keynes
Date
17/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My partner and I have been with TalkTalk for almost all of the 24 month contract now and have had to take them with us over 3 property moves in that time. North West Milton Keynes, Newport Pagnell & Central Milton Keynes.
I have almost nothing at all good to say about talktalk during this time. In the first property (6 months) the speed (12mbps) was reasonable but the connecting was on & off daily. The seconds property the speed (1mbps-16mbps) was measurable most of the time due to the wild variations. Finally the third property is the worst of the bunch, speed (0.5mbps-6.5mbps)is very poor, connection is less reliable than Southern trains service.
The only remotely nice thing I can say is that the customer service try as best they can with their phone line resets to try and get things sorted but beyond that they can't do anything.
Total was of money and money! At the end of the contract (just a couple of months left now) we will be leaving talktalk NEVER to return to this abysmal "internet service provided occasionally" company.
Reviewer
didar
Location
Manchester
Date
17/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst company ever i deal with it i have move house and i have to wait 3 month for internet never again with bloody talk talk
Reviewer
Tina
Location
Norwich
Date
17/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful customer service. I have had speeds of 0.21. I have had engineers out they changed the router to TalkTalk. Awful made phone line bad and my partner lap top didn't work. They tried to get me to unscrew wall plates I refused. They don't speak good English so they don't understand you and you don't understand them. I have asked for compensation being without broadband. The comment was thank you for calling Talk Talk goodbye. I want out now . RUBBISH
Reviewer
Rob
Location
UK, Northampton
Date
16/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
Very slow connection. Customer service unhelpful.
Reviewer
Luigi
Location
Cambridge
Date
16/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slow service that somethimes stucks completely; I disconnected the service and I am still receiving bills 4 months after; plus the stealth autorenewal that roced us to stay with them for an extra couple of years; then there is the leak of customers data (3 in a year) obtained by the hackers; in overall a nightmare company, that simply does not want to leave, just like a disease.
Reviewer
Willie Green
Location
Glasgow
Date
15/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THE most disgraceful company I have ever had the misfortune to deal with. TT operators are a shower of bare faced liars! DO NOT trust or believe a word they say to you. The recent well publicised hack is only the tip of the iceberg! I've been a customer for over three years and I am now counting down the days until I can leave at the end of my contract, although I don't hold out much hope of that going smoothly. Good riddance to bad rubbish!
Reviewer
GRAHAM
Location
Essex
Date
15/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful. Customer service practically non existent. Broadband keeps dropping out. I've had faster dial up speeds. When you complain, they never ring back, they always expect customer to chase them and go through the 'press button 1' routine over and over and always take a long time to put you through. I asked why I can't get a call from them and was told they have too many customers with complaints to call back! Don't know why they don't do better, people have been complaining for donkeys years about this, yet still can't improve and don't seem to care about bad publicity. Avoid at all costs. Get something decent if you can, though I think there's not much to choose from. Telecomms companies seem unable to provide a proper service or to communicate.
Reviewer
VickyA
Location
Yorkshire
Date
15/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give it 0 I would, complete and utter waste of time and money! We have been with them around 2 months and have not had broadband for 40 days, we'v had 3 engineers to the house, countless line checks, and in the end when I lost my temper they suddenly realised what the fault was, the simplest of things at their end. We got offered compensation, a measley £14. I would avoid going with them at all costs, the customer service I received was appalling, nobody listened to a word I said, I rang nearly every day for about a month (when I was completely fed up), when I finally got it sorted I was on the phone over an hour and a half being passed from pillar to post, with people who clearly didnt know what they were doing. Annoyed and fed up doesnt even come close.
Reviewer
Nicholas Smith
Location
Bicester
Date
15/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful, they have leaked ny details and it took ages to get out of.
Reviewer
f.chips
Location
U.K
Date
14/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Basically, where do I start?
Thye are a bunch of liars - that is the customer service, their supervisors, their technical department, their online rules and regulations.
In every way, they lie.
Internet cuts off even though its meant to be unlimited and even though they said to other rival ISPs that those ISPs should provide unlimited Broadband...?
They are liars with one thing in mind - dominate the market. The only reason they are able to offer cheap deals is because they sell your data to outside companies and make money off your scraps.
TalkTalk are a shambles.
Reviewer
lola
Location
norwich
Date
13/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So bad, keeps dropping, expensive for no reason, and upped the price dramatically.
Reviewer
jack
Location
rochester
Date
13/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1 Word for the service from this company - RUBBISH !! No broadband then do not bother contacting them as they cannot and will not help
Reviewer
Steve
Location
Newcastle upon Tyne
Date
12/07/2016
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible! Broadband is so unreliable and sometimes if the house phone is rang it will cut everything else off. Don't be formed by the cheap price, spend money wisely and get decent quality! Very irritated and sick of the constant problems
Reviewer
Tom H
Location
West Yorkshire
Date
12/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I urge all readers...... DO NOT SIGN UP WITH TALK TALK. This is one of the WORST companies I have ever dealt with. I ended up leaving Talk Talk 6 months early because they could not provide me with more than 2MB internet speed. I could walk to France faster than it would take to load anything. Customer support was absolutely awful and there were a lot of language barriers where they couldn't understand what I was saying and I couldn't understand them. They started to charge me an extra £1 per month on top of my actual contract for no apparent reason and with no notice. They obviously denied this.
These guys are truly Cowboys through and through. I left Sky to go to Talk Talk. A mistake I will never make again.
I will never use Talk Talk again.
Reviewer
Mike
Location
Manchester
Date
12/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Possibly the worst ISP in the history of the world. Customer Service virtually non existent, and highly unhelpful. If you want your internet to be on and off intermittently throughout the day, 365 days a year, go with TalkTalk. If not, go elsewhere.
Reviewer
Peter
Location
Lincoln
Date
11/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible. Called loads of times and issue has not been resolved. The connection is very very unreliable and when accessible it is extremely slow. For any customers looking for an internet provider, choose anything but this trash!!!!
Reviewer
nicky
Location
maldon
Date
10/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cancelled my talk talk account and been told I have to pay £79.33 to get out of my contract with them. I did ring customer service and did complain that I shouldn't have to pay so much as a went without a phone for over a month. And also many times after that. But was still expected to pay my monthly bill. I also had many problems with the broadband connection that didn't seem to want to connect.
I was offered £5.00 compensation for the lose of the phone and also £2.00 for a non existing broadband.having argued about the amount being so little I was constantly talked over and then he tried to sell me a different package, You really couldn't make it up! Then when the final bill come in it still had the final amount £79.33 no deductions.
I am writing this as I am trying to look for dogs for sale on line, and the pages wont load or it just stops when trying to get through the page. It is driving me nuts. Do not use talk talk, don't be tempted by their deals or you too will want to throw your computer through your window like me.
Reviewer
bob
Location
nireland
Date
10/07/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I called Talk Talk customer service 8/07/15 about my fibre connection dropping.After trying to explain it was the router(I had told them I had done all the checks) I stil had to endure the endless scripted questions only to be told an engineer would need to visit.After nominating my 3 day window I was told it would be sorted starting with a software update which 2 days later still hadn't been done.(How difficult is it to press another button when they are accessing the router anyway?)I got back on the phone to cancel the engineer because by then I had reconnected my devices to wifi instead of Ethernet and everthing worked fine so an obvious router fault.Tried to ring to inform that no engineer need call out,so dialled the number usual stuff press this etc put my number in and got a message telling me everthing was being handled and to call back in 72hrs and it cut me off no interaction with people just a disembodied voice.After3 attempts to call back I had to put it through as a new fault to get speaking to someone who then said no engineer visit was booked and it was merely a matter of procedure that I was asked to provide dates so they could send someone if necessary, news to me I when it was arranged I was told I would have to be home.The next thing was no software update for at least another 72 hrs really why? Will my problem magically rectify itself without them lifting that overworked finger?There ensued a game of verbal table tennis about direct phone numbers and the old "have you tried looking at the website", eventually got a number to use when I call back in yet another 24 hrs.Exasperated beyond belief. This is not the worst customer service ever as they have no customer service.Same old same old if you are buying nothing is too much trouble if you are having problems tough.
Reviewer
ex-Virgin customer
Location
Bournemouth, West Cliff
Date
09/07/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I did not choose Talktalk. I am an ex-Virgin customer dropped because the area where my previous home was had only landline, not fibre and Virgin thought they don't want to support landline any more.
So, the speed immediately dropped to half with Talktalk (from 16-18Mbps to 8-9Mbps) but at the end I was happy to see even 6Mbps download speed not mentioning the 50kbps upload "speed").
When I moved home, Talktalk forced an 18 month contract, which, I think, was not fare. Struggling with the speed, I decided to upgrade to fibre optic despite the overpriced package. Again, I was forced to start another 18 month contract and received less than 20Mbs in good times, 10-15Mbs nowadays. The customer service promised at least 3 times that I was going to get a YouView box to be able to use my TV package, but nothing arrived.
So, even if the internet works more or less, I am not a happy customer at all, and I would not choose Talktalk as I have not chosen them in the first place.
Reviewer
Clare
Location
Northern Ireland
Date
09/07/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I've heard such awful things about Talktalk customer service I was dreading contacting them when both our landline and broadband went dead. Contacted them Thursday afternoon, the Automated service took the details, reported the fault and diverted all landline calls to mobile phone. Rang yesterday, automated service apologised that a fault had been detected on the line and an engineer had been alerted, might need access to the house - they'd text/ ring us to let us know. Engineer came this morning - all fixed. GREAT service NO complaints, Well done Talktalk Delighted :)
Reviewer
Chris
Location
Stockport
Date
08/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
started using talk talk,everthing fine for 6 months,then drop out after drop out ,they used every excuse from its your router to your filter needs changing,and even blamed a high amount of electricity in the air,I could see how that might effect wireless signals but I am cabled,internet finally stayed on after taking 2 weeks to sort out but dropped from 9mb to below 3mb this cannot handle my pc and a tablet at the same time,cant even run itv hub without constant buffering will be looking at bt tomorrow
Reviewer
Richard Micek
Location
North Pole
Date
08/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Most rubbish broadband in the world. Never ever switch to this broadband service provider because believe me you will regret it. Every single day when i'm trying to work on my computer the wifi lets me down even though it has the latest software
Reviewer
Geoffrey
Location
Wolverhampton
Date
08/07/2016
Comments:
Never go with this company, absolutely terrible,my TV channels have been down for two weeks nearly.i pay for extras like sports/children channels etc,not going to get a discount even tho I pay over £30 plus extra for sports. And they say I can't cancel contract, even tho they have broke contract not supplying me with my channels for two weeks. It's a joke, absolutely fuming,
Reviewer
Miss S
Location
Leeds
Date
08/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish all round .. rubbish service rubbish broadband... rubbish conned me I to a 18mth contract an absolute disgrace
Reviewer
Clive Ayling
Location
Portsmouth
Date
08/07/2016
Comments:
Useless . I have been trying to get my 87 year old mother transferred from virgin. Three times in the last two weeks they have booked a guy to come round to connect broadband and phones and help her set up etc, and three times no one turned up. their call centre is staffed by people who do not speak complex English, and I am walking.
Reviewer
Sukhi
Location
Leeds
Date
07/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT GO WITH THIS COMPANY!!! They are 7 days late with my router and TV. I still don't have it. I keep calling them and the customer service received is disgusting. Not happy in the slightest. Keep getting told "oh it will be with you tomorrow". It never is. Ridiculous.
Reviewer
Hayes
Location
Kent
Date
07/07/2016
Comments:
Absolutely appalling. No problems with them for the first 3 months. Then moved home, it took two weeks for my line to go live, to which neither my phone or broadband was working at all. I called them 7 times and they kept telling me there was nothing wrong with it. I was then told to get a screw driver and take my plug socket out of the wall and mess about with the electrics. Being heavily pregnant and having no idea about electrics I refused this and asked to speak to head office. As surely that's a danger to ask customers to do that. I was told there is no head office and the man was very rude to me on the phone. Extremely unhelpful. Appalling service.
Reviewer
Andy Phillips
Location
Northern Ireland
Date
07/07/2016
Ratings
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Worst customer service EVER. My details had been hacked BEFORE the big scandal and when I phoned TT they couldn't have cared less but very apologetic once it made the news. No end of trouble getting the billing clarified and correct and the final icing on their crapulent cake is that my final bill is in credit and rather than pay me back the money they incorrectly took off me I HAVE TO REQUEST IT!!! Nice one TT, and I hope you not expecting me to recommend you - I won't be.
Reviewer
daniel goss
Location
liverpool
Date
07/07/2016
Comments:
They are the worst ever poor service rude horrible customer service iv had a dope tell me she doesn't understand my language English also connection is poo so asked for fibre optic told me as an existing customer I have to have a direct debit not also just that I have to make 3 months worth of direct debit payments first but can sign up tomorrow as a new customer for fibre optic so make you feel not a valued customer all my bills are paid by phone on time the reason I don't want direct debit is they take advance payments and bill you £10 pound late not including bank charges u incur also imagine you owe me money we agree you pay Friday I come nokin on a wensday for it then bill u more there a joke
Reviewer
Rob carroll
Location
Liverpool
Date
07/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have been with talktalk for well over ten year the broadband is ok but talktalk have slowly kept moving the prices. in May last year I was paying £22 per month for broadband and line rental,and now they are saying I have agreed to a contract to pay £40.20 per month, which I have not! They have no phone records but still say this is the price till October 2017.baring in mind they are offering new customers the same deal for half the price.I would advise people to be careful getting into contracts with this company and if u are already in one check your bills. I have tried on numerous occasions to speak to talk talk to querie this, they just pass me from one adviser to another, or one manager to another, but never solving my problem.
Reviewer
kristina
Location
peterborugh
Date
06/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
literally the ***** broadband ever ....had problems with speed (0.01mb !!! ) had 5 engineer visits in 7 months ,fixing for about 2 days i have an internet after back to 0.01mb speed ,getting booked engineer it's not so simply ...had to wait 2-3 weeks ( yes i was living with 0.01 mb that time speed ) for appointment ... finally after 7 months of torture finally they offered me bt engineer ( and i had to pay £65 for it ) ,from when on yes i have a decent internet (2.5mb-3.5mb ) but i am pissed off because it took them so long to figure it out that yes,bt engineer might help me .... i have to pay cancellation fees if i want to leave them ..... you know what ?? i more than happy to pay my cancellation fees just to leave this company ... you can't even imagine how hard it is for me not to swear at them .... please please ,
Reviewer
sylvannia
Location
northampton
Date
05/07/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
RUBBISH. My phone broadband and tv freeview bill was excessive so calls very expensive. I cancelled to move elsewhere after contract ended and due to having to pay yet another month i had the choice of paying yet 2 months as I would have to cancel the cancellation in order for the provider to move me over which was very annoying when it ended in 3 days time!!! otherwise I would lose the home number and have yet another delay in the changeover. What a waste. Also changing is not that easy. So now I am left with my son home from Uni doing dissertation work and probably no broadband. I cant see why they cant just allow the changeover when I am paying an extra month and also have not cancelled the Direct Debit so are getting their money when the 3 days ends. Thanks for nothing Talk Talk. The phone line has been awful for most of the contract and TV kept buffering and cutting out films.
Reviewer
Nicolene knorrer
Location
Birmingham
Date
05/07/2016
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have been recieving calls from different people looking for a place called priory. I decided to call talk talk to let them know that my number was registered by some company and have been recieving calls from people looking for it. The person i spoke to did not seem to understand what i was talking about and spent a few minutes resolving the issue. He then spent the rest of the call trying to sell me other talk talk products and right now i still do not know if my issue was ressolved or not. Worst customer service i have dealt with especially from a company as big as talk talk. Not acceptable.
Reviewer
Patrick
Location
Date
04/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking Wi-Fi speeds, drops out every few days for hours on end, customer helpline is useless when they actually decide to pick up
You would genuinely get better internet sticking an Ethernet cable into a pile of manure
0 out of 10
Reviewer
Evie
Location
Edinburgh
Date
03/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Useless. Hacked twice in a year. Broadband very slow and disconnects very often. Customer service not helpful most of the times. Contract terms not clear, have raised price shortly after the original deal. Not to be trusted.
Reviewer
Neil
Location
Bangor
Date
02/07/2016
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Just changed from sky to Talk Talk and a real improvement,was happy enough with sky but price too high so changed with TT offer, much faster nothing buffering ,go the faster broadband and very happy in a heavy internet useing household.
Reviewer
George
Location
Shetland
Date
01/07/2016
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very chuffed with the service.
Fast, reliable, reasonably priced and customer service is ok.
Reviewer
Mo Peddar
Location
Bedford
Date
01/07/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
My land line went dead. I reported to talk talk and within 4 and half hours I had spoken to a very nice lady had two texts a open reach engineer arrived and sorted the problem. As people only seem to leave reviews when they have had bad service I felt it should be mentioned when it is good
Reviewer
Malcolm
Location
London
Date
30/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Consistently low speed broadband with regular dropouts. Utterly useless customer service. Avoid
Reviewer
iren
Location
Elephant and Castle, London
Date
30/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
When finally internet is going to be normal? Every week slow and stop , and no connections. Very bad service!!!
Reviewer
Amy Harrison
Location
Kent
Date
30/06/2016
Comments:
The worst provider going. Shocking broadband, that's when it did work. I had incoming calls only. I rang customer services, all I wanted was my phone number, I got hung up on 3 times. When called back weeks later they had no record of my calls. Finally got fed up with talk talk and changed to sky. I called talk talk to end my contract (I was already out of contract period). They continued to send me bills. I called again to sort this, they said they had no record of my call cancelling my subscription so I had no choice but to pay. I haven't paid and will not pay! I said I will prove I called them and send a copy of my phone bill with the calls listed on there. This still is not good enough for them and they still expect me to pay for a service I have not been receiving. Shocking rudeness from their staff and also managers. Shocking broadband! PLEASE DO NOT USE TALK TALK!!
Reviewer
Steven Fagan
Location
liverpool
Date
30/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
An absolute waste of time and money, first of all I was told by BT engineer that the installation was too difficult for him to complete (sorry what is your job) then the customer service got my password wrong so i could not access my account then they got my e-mail address wrong so i could not access my online account. After waiting two weeks for the next available engineer to come out I found I was being charged £60 for the first lazy engineer. Two months on and I still have the charge on my account very limited broadband and finding it impossible to cancel talk talk completely without getting all kinds of extra charges. At first the customer service was disgusting but is has got better (although if feel like i know them all personally now as i have spent around 8-10 hrs talking to them........ 0 out of 10 for me....
Reviewer
nags
Location
leeds
Date
30/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
had lots of issues with speed and wifi range in our house, called talk talk three times to sort out, they said if we upgrade to fibre the issues would all resolve. took our money, put on on 18m contract, issues didn't resolve. called them back multiple times, stayed on phone 1.5 hours each time troubleshooting, never resolved anything. asked them to send us a booster, which they flatly refused. they are all told what to say on the phone, so they can't digress from their script. i literally heard someone repeating words that was being told to them on the other line by their supervisor. it's a big corporation that doens't realy care about customer satisfaction after they take money from you. if this was a small run buisness, they would go out of their way to help you and send a booster just to keep their customers. wish i read all these reviews before my partner signed up. one of the worst companies i have dealt with, very agitated and frustrated at all the time spent on this matter. i never put reviews down but i felt a duty to add to the 2000 crappy reviews about this rubbish company that outsources everything to overseas workers that can only read from a piece of paper. everything is scripted from their hello, to their goodbye...even their empathy!
Reviewer
SARA
Location
London
Date
29/06/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Comments:
I hired broadband with this company after a really bad experience with EE.
In less than a week I have my wifi connected and working.
My appointment was in a month but after calling them thet arrange it in 3 days.
The router came also very quick.
Very happy
Reviewer
ian blackhall
Location
aberdeenshire
Date
29/06/2016
Comments:
My contract for talk talk line rental, broad band and calls is fixed until June 2017.
I moved house this week and going in to temp accommodation for 6 months, was planning to suspend service and then continue with the service in January 2017.
Horified I was unable to do this and had to pay £177 to get out of contract.
Due to this after care service I will not be touching talk talk provider ever again.
This is after being with talk talk at the same address over a period of 9 years. They seem to forget that we were one of there first customers who helped to built the empire they have.
Very unhappy Ex customer
Reviewer
McCartney
Location
Newtownabbey
Date
28/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't waste your time and money with this company,,they said to me that they would give me everything I had already, at a better price than what I was currently paying , after approximately 5 weeks they still did not fulfill their side of our contract,so for no service in this period of time they charged me over one-hundred pounds, I sent a complaint but got no reply,,,thats my experience with talk talk STAY.AWAY!!!
Reviewer
mike
Location
london
Date
27/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Can you give a NIL star rating? That's what they deserve. The bottom line is: They will tell you anything to get your money and once they have it, they couldn't care less about the useless service, the broadband speeds they promised don't exist, and the customer service is pointless - they couldn't give a damn, and will not do anything to resolve ANY problem - 'NOBODY CARES' is their new slogan.
Reviewer
Matthew
Location
Stoke
Date
27/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There fibre optic is the worst internet I have ever used in my life. It constantly cuts out my videos will not load. When I play a game online it logs me out at least 15 times in 1 hour because the internet keeps cutting out. It won't run more than one device even thou they said up to 5! I can't run high quality content such as HD movies on netflixs. They said they would give me a no early cancelling fee. But they will still take my money from me for that month even thou the internet is very bad and they charged over £70 to sort and set up everything and I won't get that back. best mpbs 23 instead of 50 mbps and when I ran it before it gave me 8! what a joke of an internet save ur money don't go with this companies fibre o[tic the normal internet was better.
Reviewer
Alisha
Location
Glasgow
Date
26/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is completely and utterly THE worst broadband supplier in the UK. We encounter problems every day without fail, and at one point out Internet was completely cutting out so we phoned customer service. First of all, the advisers were extremely cheeky and blunt. We were told that the Internet was not working because there was more than one device connected to the Internet. This of course is absolutely ridiculous as broadband is supposed to be able to support numerous devices. Basically, the woman told us that it was out fault that our Internet was not working and that she could do nothing about it. I would not recommend Talk Talk to even my least favourite of people but unfortunately we are stuck with it as because of where our home is situated we cannot get Virgin or Sky, but to anyone who can receive the better services, please do. I'm positive it would be money well spent compared to this terrible excuse for an internet provider.
Reviewer
Internetless
Location
Glasgow
Date
26/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
The worst customer service I have ever experienced. Can't comment on the quality/reliability/speed of the broadband or phone as they informed me 1 hour and 45 mins before their scheduled appointment to tell me they couldn't install for another 2 months. A problem they ensured me was all royal mails fault..? (I can only presume he actually meant BT). I then received an email informing me i had missed my scheduled appointment with them.
I genuinely feel sorry for anyone who tries to call any of their contact numbers. As well as struggling to understand me, all call centre staff i spoke to seemed to have no idea what they were doing. Obviously talk talk is yet to provide the appropriate training in customer communication.
Reviewer
ian
Location
east midlands
Date
25/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AWFUL.!!!
please do not use talk talk, you will be very sorry the first time you have a problem... im paying for a phone that hasnt worked for 5 months..!
service, awful, billing awful, managers awful, 18 months contract forced on you... this company should be shut down for lies and theft...
Reviewer
Vivien
Location
London
Date
24/06/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband never great but the real disaster is the so.called "Customer Service." Would give minus star points if I could. When my phone stopped working, they inundated me with "we're working on it" sms's, made me go through ridiculous procedures at every new attempt to get some action, asked me to stay home for days on end without appearing, then finally, after almost one month(!) casually told me the problem affected my "area" and was due to "upgrading the system." Customer Care offered me a risible "reimbursement" of - wait for it! - 16 pounds. Am getting out as soon as I can. AVOID!
Reviewer
Pauline
Location
Rochdale
Date
24/06/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Had a major problem initially with outside cable, was investigated and fixed within a week organised via text messages. Very pleased.
Reviewer
Paige Cartwright
Location
Glasgow
Date
24/06/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I just wanted to say I am so far amazed at this provider. I also wish to include that I am so happy that I made the decision to drop my £120 a month sky tv and broadband package at 0.1mg download speed for the £5 per month 28mg talk talk speed. I can't believe it. Our internet no longer feels like dial up. Also we were promised love to shop vouchers (I was expecting at least a 6-8 week wait like other companies) NOPE ! Got them less than a week after our supply switched. So far MEGGA impressed, delighted I made the decision to switch and long may this great service and happy customer relationship continue. Give this provider a chance. If you end up like me it will be the best decision you've made regarding providers ever !!! Thanks talk talk !!!!!!!!
Reviewer
Iain Grandpierre
Location
Plymouth
Date
23/06/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is renting lines off BT ...yes or no ? Consoquently down here in the South West where BT have lied as to super fast broadband , about as fast as me catching a Mackerel in my bath . We are all being conned . We pay the tariff and are not being supplied with the adequate service that we've paid for . Unlike the Train service BT , Talk Talk , Virgin cannot give the excuse of autumn leaves on the lines . IT'S TIME THEY GAVE THEIR CUSTOMERS THE PRODUCT THEY CONTINUE TO PAY FOR AND WE'D SPEND LESS TIME COMPLAINING
Reviewer
Ryan scope
Location
Sunderland
Date
23/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Worst service ever - prepaid for 12 months with an introductory discount moved house and the discount seized.
Now talk talk want to charge me a monthly fee because I have moved. I have spent 2.5 hours on the online chat to India and still don't have a solution. I have also written to them on the 13/6/16 and had no reply. All the advisors do is read from a script - useless and robbing people blind avoid talk talk at all costs
Reviewer
Ian
Location
Trowbridge
Date
22/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with Talk Talk for a few years now. Not for much longer.
I entered one star for reliability, really want to take it off now.
My advice if you're thinking of going with Talk Talk? DON'T.
Reviewer
Daniel
Location
Shropshire
Date
22/06/2016
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Okay provider. Customer Service is often poor, speeds provided are a little under what is advertised, and connectivity can be occasionally unreliable.
Reviewer
Chris Canham
Location
Bedford
Date
22/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a total disaster Talk Talk are.....ive been with them for about 10 years and in addition to poor broadband quality its been 10 years of continual and regular contract and billing problems which ive spent several weeks of my life on the phone to them trying to resolve..They keep bouncing you around the world talking to numerous people who cant talk English who seem completely powerless to help or fail to action the remedy which was agreed....Im now into another billing problem with them which they have tried to sweep under the carpet by opening a new 12 month contract for me which was never discussed or agreed....What a total shambles they are and only reason I haven't changed to another supplier is fear that they might be even worse than TT...not that that could be possible !!!
Reviewer
David
Location
Wiltshire
Date
22/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I ended up with TalkTalk because Virgin Media decided to sell their National Broadband (telephone line) service to this company. The service provided by Virgin was very good. During the transition from Virgin Media to TalkTalk I was left without an Internet connection for 2 weeks. The call centre was located in India somewhere and was of no help at all. Every time I rang they started from the top of their response script. It took a week of repeated phone calls, with my voice getting louder and more desperate, for a more senior person eventually to admit that the problem was with their equipment. A 'board' was changed and my Internet connection was restored.
Having been re-connected my Internet connection would regularly fail with my Internet browser often stopping and e-mail failing. This would be from a few seconds to many minutes each time. These breaks in service would occur as much as a dozen times during an evening's occasional Internet browsing.
There were also problems with my e-mail service. About 3 weeks before Christmas 2015 I received an e-mail from Homebase with details about Halloween sales, which I then investigated. I noticed I had received a total of 6 e-mails that had been delivered between 4 and 5 weeks late. When I approached the so-called customer help at TalkTalk they sought to blame me for these problems. I checked the detailed message data behind each of these e-mails to find that they had arrived in my e-mail In Box at the same date and time recorded by the e-mail server. When I provided TalkTalk with this detailed information they did not bother to reply.
I have now changed to a new ISP as TalkTalk insisted that I change to my e-mail address to a TalkTalk one. As I had to replace my old Virgin Net e-mail address there was no way I would stay with TalkTalk. I have been connected to my new ISP for 5 days have not experienced any interruptions to my Internet connection.
You really should not consider using TalkTalk.
Reviewer
mark edgar
Location
Dartford
Date
21/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Useless speed, new customer can't upgrade to fibre for three months as they wont allow it, so they then have you sign up to another 18 month contract . Been with them 2 weeks and cutting losses rather have the bill to leave than no customer service or broadband.. Be warned and don't use.
Reviewer
Jakki
Location
Watford
Date
21/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I have ever had to deal with... If I could put less than 1 star I would.
Steer well clear of them, I have only been with them 4 months and asked them to send me a bill for both mobile phone and internet to get me out of the contract with them.
Issues with them cutting off my internet service, when the bill was paid.
taking out DD in the middle of the month incurring in addtional charges and refuse to amend DD date.
Cut off my talk plan after spending £22 on a 0845, as these where not inculded in my bill so suspended my free mins/texts.
and the customer service is appealing. I was warned off them amnd i should of listened!!
Reviewer
BEVERLEY
Location
LLANELLI
Date
20/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No broadband since 7 6 16 phoned q2 times promised a call back today never happened so phoned to ask why, and tell them new router not arrived this is to 2nd by the way, only to be told they had cancelled the router. So bye bye talk talk after 13 years, you deserve it.
Reviewer
Jodie
Location
Nottinghamshire
Date
20/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could rate all the above stars a 0 trust me I would. The customer service is useless, one member off staff tells you one thing while another something completely different, they are rude and speak over you when you are trying to explain a issue they are blatantly already aware of. The speed is that slow I may as well have no Internet at all, wired or wireless. Reliable is not a word to be associated with talk talk after several drops in Internet and at times no Internet at all my complaint remains open and has been open for over 6 weeks. Theu don't seem to want to resolve the problem. Because I have Internet at present they act like there was no issue in the first place. If I was able to leave my contract with out paying out the rest of the contract I would in a heart beat. If you are getting broadband AVOID TALK TALK AT ALL COSTS. It is a complete waste of your hard earned money.
Reviewer
Janette
Location
Corby
Date
19/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is the most unreliable company I have had the misfortune of encountering. Our internet has never worked well, and lately it just cuts out completely. Along with this the house phone has had issues aswell. I contacted them and after a few apparent checks over the phone they decided too come out. Firstly, they charge £65 for this. I think this is ridiculous as it is there service not working. I booked some time off work anyway and waited for the engineer too turn up. After a day of waiting I contacted them and was informed he was too busy too come out. You would think a courtesy call would be offered too tell me of this. Another one was arranged and I was told that nothing is wrong with my connection! It obviously is as I can't even play a YouTube video now. I put in a complaint the day the first engineer turned up which was about 2 and a half weeks ago, and I still have not had a reply too a complaint. I constantly get told that they are very sorry and a complaints manager will get back too me but it never happens. I still have not had a reply. Ask yourself, if a company cannot even process a complaint can you have any faith in them? I am now cancelling and going with another provider, but I can only imagine how long it will take too cancel my account.
Reviewer
Dinesh
Location
London
Date
19/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet dropped so frequently or very slow. When you contact customer service they are not helpful all. They saying they can't guarantee for the internet. They saying if you want good internet service they you have to connect your device and router with cable. World changing and going towards technology and talktalk saying go backward. I made mistake to join them , just waiting for my contract finish.
Reviewer
Andrew
Location
West Mids
Date
19/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved from Plusnet to TT just over a month ago, BIG MISTAKE there has been a noticeable reduction in download speed (yet to get the guaranteed minimum download speed which is a paltry 1.9Mbs). I've made the usual phone calls and written two letters so far to no effect. I can't recommend them based on my experience.
Reviewer
David
Location
Liverpool
Date
18/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Worst company I have had the misfortune to deal with, very slow broadband when I cancelled my contract they kept taking money, I was lied to repeatedly by customer service, took me five months to extricate my self from them. Even after agreeing that my contract had ended and that no more payments were due they still sent bills with late payment charges added, then threatened with a debt collection agency and now the are going to put a mark against me with credit agency.
I've given up
Reviewer
Sarwat
Location
Newcastle
Date
18/06/2016
Comments:
First bought this broadband in May 2014, and it's bad,bad,bad. I asked for fibre and they said they needed £500.00 to install a fibre broadband on my location. The speed is terrible. Disconnects every 2 minutes. I have to write this really quickly. IT'S A FRAUD. DO NOT TRUST THIS. THEY MANIPULATED ME INTO BELIEVING 60 mbps download speed and it's below 600 kb now. TERRIBLE TERRIBLE.
Reviewer
L Savov
Location
London
Date
17/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
They STOLE my money and WILL NOT give it back!!!! I made the enormous mistake to book the service through their website and pay for 18 MONTHS IN ADVANCE!!!Money taken and that's it!!! I spent hours on their live chat and customer care line, nothing- ask your bank to give it back, perhaps someone from accounts can verify we received them, but never booked your service...BLABLABLA..I am giving the another week of my life and patience and am going to the police for card fraud. One would expect that if a customer informs them 20 times that I have the online banking showing the payment went through and am expecting them to provide the service I paid for, they would apologise, check and book the technician to come - all their operators told me "we can't find an account under your name, if you want your money back talk to your bank"- that's it. I didn't even book the cheapest option. THEY ARE APPALLING!
Reviewer
Anon
Location
Blackburn
Date
17/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet ever, especially for a gamer, I can't watch a simple YouTube video without having to wait 5 minutes for it to load, although it's a two minute video, and I can't stay in an online lobby for more than ten minutes without being disconnected. Simply very frustrating and will be changing the second I get the chance.
Reviewer
angela whyborn
Location
Nuneaton
Date
17/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Avoid Avoid Avoid.
I initially signed up with TalkTalk because I wanted a cheap package for the internet which offered unlimited download. After the 18 months od their service, I would absolutely recommend you do not use TalkTalk.
Shocking customer service. People are lovely at the end of the phone but their ability to one, listen and two, resolve issues do not exist. I had problems with connectivity via WIFI which eventually resulted in TalkTalk setting up a new wireless network. Setting up a new wireless network took all of 15 minutes. Getting to that point took 8 days, 6 hours of call time and no end of repeating the same answers to the same questions even though I kept telling them 'I have tried that'!
Even telling them that I am leaving them as I am moving house and would like to close my account saw me being passed from person to person being asked the same questions over and over and also being asked would I like to take their service with me.
NO, I would not like your service because it was awful to and frustrating!
Reviewer
Buril
Location
Glasgow
Date
17/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very unreliable connection. Drops randomly and refuses to reconnect. Only go for this if you are completely broke.
Reviewer
Holly
Location
London
Date
15/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Pricey, seems to have a lot of problems with broadband stopping and poor mobile phone signal. Paying for superfast broadband which is actually quite slow! Wouldn't recommend
Reviewer
Leigh-Ann
Location
Swadlincote
Date
15/06/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've been with Talktalk for around 10 years for phone and broadband. To be completely truthful I have never had a problem with the products or service. They are always helpful and usually quick to answer a call (today at 13.40 it took 10 seconds to be put through to a real human being !) So,as with most review sites...complaints Usually get posted and happy customers are less likely to review ????
Reviewer
Reben
Location
Derby
Date
15/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where should I start? Customer service crap they can't help you, call the customer service waiting time 45 minutes, then when your call get answered either it's in India or in southafrica riding a horse while they talking to you, and fraud they been taken money out bank account instead of £17 they taken £37 every single month for 8 months which is I didn't know about it, I called them and ask for my money back they laughed at me, and broadband is so slow
Reviewer
Abhishek Mavinkurve
Location
Miltonkeynes
Date
15/06/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I changed from SKY to Talktalk last week and the experience is terribly disappointing. The speed in evening hours is just 0.6 MBps. There is hardly a video I can see without buffering. Even FB pages don't get downloaded. Calling customer care is costing yourself another £3 for phone calls without any practical significance. Every new customer care executive provides the same steps when complained of speed, they will reset the router then they will ask if phone line has any problem and then ask are you using the microfilter..for God sakes I am using precisely that still the speed is over 1.2 Mbps consistently for 30 mins. Since my talktalk setup is just in its starting days, I have got free cancellation in 20 days, hence I will be cancelling the Broadband and perhaps go back to SKY or try out BT Broadband after 4-5 days.
Reviewer
Ryan
Location
Mid Wales
Date
15/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking moved address and didn't even have wifi for 2 months after being charged £50 line rental!! The engineer then failed to turn up! After ringing twice for two hours to someone who can't speak English we still havnt had it sorted! Do not get roped into they're scamming scams
Reviewer
ShaunS
Location
Ripley
Date
14/06/2016
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have been woth Talk Talk for 3 years on a TV, fibre, calls package.
Unlike other reviewers I can achieve a 35mb plus download speed, however with VPN this drops to about 2mb. The service has been reliable, although slow on VPN. I have not lost a single day of service in 3 years.
My biggest issue with the company is the scam phone calls I have been having for 18 months, before they even admitted they had been hacked. I receive daily scam calls from fake Talk Talk IT to fix viruses coming fom my router. Load of nonsense and unfortunately theses scammers are succeeding with some people.
I am very angry that scammers have my TT account number, phone number, address, and name. Up to 5 calls a day. TT have never sent a warning e-mail, never told me my details were among those lost.
I am looking forrward to choosing a new supplier at the end of my contract.
Reviewer
Dale
Location
Birmingham
Date
14/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Joined Talk Talk 2 weeks ago and feel as if I've been MIs-sold. Bought fibre but problems with connection, good service to let me know it wasn't working and it was a problem with Talk Talk. Fibre now working but I have not had so many connections problems as I have now. Constantly reloading internet connection - feel sorry for those without fibre - do you actually manage to use the Internet? So much for a Which recommended service, just lost faith in Which too. Not looking forward to the next 18 months, may have to cut my losses, pay for another reliable provider and ccomplain to Trading Standards - not acceptable -- recommend you do too.
Reviewer
Tessa
Location
Manchester
Date
14/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful. I live with two other flatmates and we all have problems with the Internet. My room is the furthest away from the router and pretty much useless for me. Constantly disconnects from the Internet and even with no one else in and only a tv using Nowtv and an iPhone connected we've all had problems. Don't even think about wanting to use the Internet at peak times, dial up was faster. Would not recommend to anyone!!! STAY AWAY!!!!
Reviewer
Zaf
Location
UK Buckinghamshire
Date
14/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Paid extra for fibre . The WiFi dies not even reach upstairs in my house. Speeds are terribly slow even for fiber not as fast as promised when our chasing this broadband . Customer service is poor , uneducated Indians who can barley speak English, very rude , take ages to answer, they lie a lot too . Really need to learn how to speak English . All in all talktalk is the worse broadband provider . Absolute nonsense
Reviewer
Joe bateman
Location
Daventry
Date
14/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I Could rate the reliability worse that 1 star I would. It's down more than it is up and the new "super router" has only made it worse. I have never had internet so unreliable in my entire life. A rock would be a better router than the crap talk talk supplies you with. Customer service is ok I guess, I mean they did replace the old router for this new "super" one within a few weeks of it going bad so that's not to bad. Everything else about talk talk is awfully.
Reviewer
Mike
Location
Walsall
Date
14/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
TalkTalk are absolutely appalling. They seduce customers in with low prices to start, tie them in to long contracts, won't let you out under any circumstances. We had intermittent internet problems for a YEAR and got £20 compensation and serious STRESS
Reviewer
Pete
Location
Chichester
Date
13/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where to start? If you're even considering Talk Talk as an option, just don't. They are fraudulent scum that prey on you being sucked in by their false advertising. Want to know how fast my fiber optic speed is with them 2.1 Mbps! I live in a city! Speedtest and test my even struggle to finish the data download and up load to give me the results. I am not joking. If you want to speak with somebody that can barely speak english then try their customer service out. Oh, that's if you like waiting around for 45 minutes at a time. Save yourself the hassle.
Reviewer
Neil Tipping
Location
Hinckley Leicestershire
Date
12/06/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I haven't had too many problems with Talktalk apart from the much publicised lack of security for my data. That being said, I've just subscribed to their fibre broadband. I wasn't too impressed at first as I was supposed to be getting up to 70mb/sec download speed and it appeared that I was only getting half that. However when I installed my own modem the download speed jumped to 65mb/sec. Much better - however lesson for all, don't use talkTalks crappy cheap modem - get your own. FYI, the one I chose was the Netgear AC1600/D6400 ADSL/VDSL modem.
Reviewer
mr m muldoon
Location
west yorkshire
Date
09/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
appalling service, net speed dropped from 6.6Mb to 0.31Mb, no repairing, no satisfaction. too many lies on phone call conversations. billed for engineer coming out saying he didnt have access when he did have and came into home.
Reviewer
Maggie
Location
London
Date
07/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Terrible experience with Talktalk over the last 3 years. Somehow whenever I called them to complain that the line speed wasn't half what they promised, they always said 'this is what you bought into, even though the engineer should have told you you will never reach the promised linespeed in your area' - and they would not allow me to downgrade to a service they were able to deliver on. Absolutely horrendous experience. Terrible customer service, all they do is try to convince you to sign another 18 month contract, which I somehow did and really regret it.
Reviewer
miranda
Location
Lymington
Date
05/06/2016
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
my broadband is so slow despite paying for super fast broadband
Reviewer
samii
Location
Peterborough
Date
02/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish!!! Had no tv for over a month and was told I would be compensated for my troubles.. after 2 engineers 2 routers and lots of frustrating phone calls I was compensated £20! When trying to cancel my contract I was told I'd have to pay £160! What aload of s#@*!!!
I would never advise anyone to go to talk talk!
Reviewer
Hils Jane Claxton
Location
BURTON-ON-TRENT
Date
02/06/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Since my review and comments on here, i have had a Mr David Quinn from Talk Talk contact me and resolve my issue.
He uderstood and symphamised with the problems i had been having with the company.
No disrespct to the agency team, or any prejudice, but it was comforting to speak to someone who actually was not talking from a scripted screen.
Reviewer
Chris
Location
Droitwich
Date
01/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We were with Tesco broadband, but we 'sold' to TalkTalk. Our monthly bill went from £20 to £30 in 3 months, while the internet became nigh-on unusable - the last download speedtest recorded just 0.26 Mbs! Now with BT and have 150x that speed for no more money.
Reviewer
Michael
Location
London
Date
01/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
INCOMPETENT COCKWOMBLES
Internet is 2mbs for 5 months have spent a total of 8 hours on the phone still they dont believe me when I say my internet is slow.
I have stopped paying my bill an dinformed them where to shove it.
Reviewer
Daniel
Location
Durham
Date
01/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk undoubtedly are the worst broadband company in the UK. Not only is the "fastest" WiFi they offer dreadfully slow, we've been fortunate if we can go two weeks without a connectivity issue. Also, whenever we called Customer Services to correct these faults, we've either been told the issues will "fix themselves" or there's nothing they can do for a few days.
This company puts up it's prices frequently without telling customers, and refuses to let my household switch providers (our contract with TalkTalk has already ended, so we should legally be free to leave) without a leaving fee of almost £150.
If you're reading this review to see whether or not you should use TalkTalk, I recommend you avoid this inept, completely unprofessional company like the plague.
Reviewer
shawn
Location
mitcham
Date
01/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
i have been with talk talk 7 yrs and now switching to post office in final month of contract.
Iwntget the free unlimeted calls that i do with talk talk but i dnt make lot calls so free week end cals is ok 4 me.
I will be at least £10 a month better off
Reviewer
Hannah
Location
London
Date
01/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I could not advise people to stay away enough! Every since I joined with them 2 years ago I have had nothing but problems.
Upon first joining the internet didn't work for at least three weeks. I called them countless times and it took possible about 5 hours of my time to sort things out.
Then we had the hacking problem not too long ago. I wanted to leave as a result but was still in my contract and I was told that if I wanted to leave I would have to pay! After everything I wasn't even given any compensation.
I've had trouble creating a MyAccount with them since I started. This has never been solved in the 2 years I was with them.
Then to top it all off and the reason I finally left them after so long (bear in mind if you do want to leave they don't make it an easy process for you, I've been on the phone every day for the past week and a half) I was sexually harrassed by one of their phone reps. I was experiecing a problem, surprise surprise, and a lot of website were being blocked by their Home Safe function. I called to let them know and see if they could fix it, they couldn't by the way, and the phone rep ask me if I was trying to watch porn! He laughed all the way through our conversation and then proceeded to say 'if you're in the mood where you want to watch those kind of things it's OK'. I have never been so repulsed in my entire life.
I've joined Sky now and I really don't want this experience to happen to anyone else. Yes, they might be cheap but they are unhelpful, disorganised and inappropriate to say the least.
Please stay away.
Reviewer
Jamie
Location
kelso
Date
31/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst provider ever. The internet constantly disconnects. As soon as i stop browsing and go to get water or go to the bathroom I get the yellow triangle saying "DNS server not responding" but also constant disconnections. It`s like there trying to save bandwidth. Waste of money and time. We are cancelling on Thursday and going back to BT cause at least there internet worked.
Reviewer
Jim
Location
MILLTIMBER
Date
31/05/2016
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very average, and very susceptible to disconnect problems
Reviewer
Tony
Location
Birmingham
Date
30/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1 Star does not do them justice , I wish there was a minus 0 star option . Poor poor poor in every sense of what they call service . Very slow broadband , very poor customer service . Please don't be tempted to go with them as you will regret it
Reviewer
Alyson
Location
Barnet
Date
30/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give no stars I would. I spent more time on the phone asking for help than I did receiving any broadband service!! 'Customer service' was the opposite of its title!! Just before I reached the end of my tether with the complete lack of service, I had no broadband for about 3 weeks. I was having to connect to my neighbour's wifi 2 doors down and when I told the moron on the phone, his attitude was that I had access to the internet so what was the problem!! When I wouldn't back down he also tried to charge me for a technician to come round, when all I needed was a new hub!! In the end I gave up and went back to BT. When I argued about paying for the most recent period of time where I had no service, they just ignored me and kept chasing me for the money I didn't even owe. They actually sent it to debt collectors in the end so I just gave up and paid it.
I have never before or since experienced a company with such rude, unprofessional, ignorant employees who possess a complete lack of integrity and moral code!!!
Still angry. Don't use Talk Talk. Use ANYBODY ELSE!!
Reviewer
NickLockett
Location
Southgate
Date
29/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Probably the worst broadband company around, making no effort to resolve issues or simply lying about connectivity problems. SuperSlow service from the start and the worst customer services I have ever in 30 years had the misfortune to deal with. I have a quicker service over my mobile phone- going to BT or Sky asap and will never deal with these people again. Would never use again or recommend. Average Speed Test Speed 0.52Mbps measured daily over last 96 days and upoad would be quicker with an old 28.8k dialup model.
Reviewer
Hils
Location
BURTON-ON-TRENT
Date
29/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Since 23rd May of this year, i have been without internet(six days), and after numerous phone calls, two Talk Talk engineers coming to my home in the week, nothing could be found, to explain why.
An engineer from B.T was booked by Talk Talk to come on Saturday the 28th of May. He fixed the fault, and apparently, another engineer had touched my phone line connection whilst trying to connect fibre optic to a B.T customer, hence my lost connection. It has been fixed and i am relieved. Im not happy. The days i have had no internet i have had to rely on my mobile phone data for media, emails, whattsapp etc, etc. Unfortunately this data was soon used up and i had to purchase additional data at a high cost.
For my inconvenience i wanted a "goodwill gesture" of some sort from Talk Talk.
So i spoke to a customer service advisor on the phone and they offered me £2.00
or somewhere off that figure.
I was totally dismayed and very dissapointed.
I disputed this and asked to speak to a superior person, and he said that is the policy of Talk Talk, and there is nothing he could do.
In my opinion and experience in customer service, this is not good.It reflects bad on the company. My friend is with B.T and it happened to her and they waivered a monthly bill free, as a gesture.
I have been very upset with the whole process. Staying awake to let Talk Talk engineers in, despite the fact i work night shifts and need to sleep during the day.
My whole week has been disrupted.
Does anyone know how much notice you require to terminate their services, so i am not be charged a fee. I could not get an answer from the Manager advisor who didnt speak very good english?
Then i shall using another provider.
Thank you.
Reviewer
Brian
Location
Leeds
Date
28/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Crap, Diabolical.
Is stress and grief worth the saving.
NO. Any positive remarks about TalkTalk.
Wrote by Talktalk.
Reviewer
Andy
Location
Dungannon
Date
27/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AWFUL - simply dreadful - download speeds poor - internet dropping out all the time, website never works, can't get onto web based chat - ever!!
Oh and that massive security breach with my details leaked - class stuff.
Even got charged £80 to leave Talk Talk - please avoid this provider - I find them cheap in price and therefore cheap in ever other way. I suppose its one of life's great truth's - "You get what you pay for"
Reviewer
christopher
Location
Oldbury
Date
26/05/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
U don't have a nice experience being with this company there speeds for broudband are the lowest speed to avertisment guidline speeds drop the further ur away from ur local exchange u have to repeat uur self to customer service they never listen till u mention a complaint and still they fob u off with disconts that are pennys to them there phone line slows ur internet down to bear minimum and sum times known to knockout out total connection since I've joined 8month I've suffers with issues of brakedowns with the company's offers I've also had few modems as that was there easy solution we send u replacement see if it improves if ur looking for a company for realibility this is a company u don't want to use weather there packages are appealing as a current customer I'm already insearch of my next broudband n phone provider there late payment charges are robbery even if u set up payment plan they still apply more charges BEST to SHOP Around get the best package on offer u manage to find and get them company's to give u a better deal before signing a contract u can play them off against 1 another to get the ultimate package deal u been warned
Reviewer
Paul
Location
Chester
Date
26/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please people, do not choose talktalk. They are the worst internet provider to ever exist. Once you've pulled your hair out over the slow and inconsistent connection they will hit you with an early leaving fee. After being with them for a year they dropped a £91 leaving fee on me.
Reviewer
Carrie-Anne
Location
Luton
Date
26/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Although the Internet is food and fast for us the customer services are shocking. You are fine if things go smoothly but heaven help you if there's a problem as it will take blood sweat and tears to resolve it. None of them speak good English and obviously just read off a script, they are unable to have a proper conversation with you.
Reviewer
Terri
Location
Birmingham
Date
24/05/2016
Comments:
Constantly losing connection, customer service a complete waste of time they never give you an explanation why this is happening they keep on doing the same diagnostic checks then say it should now be ok next day - NO IT IS NOT back on phone again
Reviewer
Andrijana
Location
Newcastle
Date
21/05/2016
Comments:
Talk talk is terrible broadband is slow and if I go into different rooms in my house it doesn't work talk talk also charges me 2 a month customer service is terrible and they all lie I am going to change to virgin ASAP I would recommend it
Reviewer
Vikki
Location
Stevenage
Date
21/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst broadband company around. They make no effort whatsoever to resolve issues, Connectivity problems daily from the start, and the worst customer services I have had the misfortune to deal with.. I have gone back to Sky, who at least have a customer service based in the UK, who actually answer their phones and deal with your problems in a timely fashion. Would never use again or recommend.
Reviewer
Noufal Khalifa
Location
London
Date
21/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Please do not go for it. It is by far the cheapest out of the main providers, like BT, Virgin etc., but there is a reason as to why it is the cheapest! Very very unreliable connection, every time you call them you get no where...there call center is in india.....so you get the point.
Every person you speak to is a manager, they have no idea what is happening in the company, they transfer you at least 3/4 times during a phone call and they never solve anything.
Furthermore, my internet is soo unreliable that I have to go library to do work. Ever since I gave them many bad reviews my internet connection has become virtually non-existent; what a coincidence.
I am not the only person who has had enough of them, majority of my friends also experience the same thing I am going through. They can't be bothered to write a review about them but I am- do not waste your time with them!
Reviewer
nuttybird
Location
london
Date
21/05/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Ive been with talk talk for nearly 4 years and I haven't had any problems with them. When I joined they lived up to their word and the deal started on the day agreed. On renewing I rang and was advised wrongly on the deal I wanted, but when I foned again the guy advised me the right deal and explained the deal and the extras I got with it.
The b/band speed has been fine for us, we just had to add fibre, to pick up the sky channels. I've always found them helpful and knowledgeable and explained everything and any price involved.
Reviewer
Roger
Location
Bedford
Date
20/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Lousy slow service on adsl, poor customer service with recurring problems with routers dropping connection multiple times per day, the only way to get a new router seems to be to agree to sign for further 18 month contract of pain. This is only after a prolonged scripted conversation with multiple people asking if you have tried switching things off and on again aargh! Super router promised to fix all and just as crap as the others. They try and palm the tv box readily for free with new contracts as this incurs and even bigger charge if you want to cancel, luckily I dodged this one and virgin able to levy almost all the cancellation charge of my first bill!
Reviewer
Adam
Location
Bradford
Date
20/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really slow. I had to order a new router and it took them so long just to give it or even tell me whats wrong. Don't recommend to anyone it is terrible!
Reviewer
Adrian
Location
Midlothian
Date
20/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This my experience with TALK TALK:
at the end of April I've contacted Talk Talk to have my landline and internet moved to my new address ( xxxxxxx) from my old address ( YYYYYYY). talk talk estimated it will take approx 13-15 days and assigned a an engineer to arrive on my new property on 16.05.2016 between 13-18 o'clock.
Monday the 16th I get a call from my partner telling me that our business ( AAAAAA) landline and internet are not working, and customers are unable to contact us.
I call TALK TALK for explanations,asking them if they haven't made a mistake and removed the wrong connection.
I end up spending a total of 4 HOURS& 10 MINUTES on the phone. First call lasted 1st hour and 33 minutes . After the initial recognition of the company's mistake I am passed through 8-9 departments ending up talking to the voice mail and starting the whole procedure again. Each department unable to help me . At the end of that time Mr. Debayan gives me the following phone number: 08000 833 003 telling me not to mention the whole problem just the fact that my that my business line is down despite me telling him that I've already been passed to that department business department (Them being the ones who initially returned me to the queue/ voice mail).
My second phone call went for over 2 hours and 37 minutes, starting with a 10 minute wait after which I am answered by Mrs/ Ms Myers At my own turn I follow the advice of Mr. Debayan, it turns out that my fears are true, since Mrs. Myers is about to start the whole loop ( department - department- department) all over again. I insist to be helped, she tells me that within 30 minutes my problem will be solved because she understands perfectly what happened and she passes me to Mr. Ben
Mr. Ben politely tells me that such mistakes are not typical to Talk talk , how ever my landline is down will remain down for five working days since this is the law. He asks me to make a new contract. ( i need the landline for my business) for 18 months, telling that unfortunately for 5 working days I'll have no landline and that my previous phone number is lost and can't be recovered.A new number will be assigned to me. I am making him aware that I am losing money since my customers are unable to contact me and this number is on all my media outlets. Plus I am losing reputation and star points .That affecting me my business in a direct , dire and in on the long term.He says he understands my position and if I wish he can pass me to the complaints department.
I'm am passed to the complaints department where I need to spend another 1/2 h to make the staff understand the mistake and the fact that I will be losing over £15,000. I'm put on hold and then offered £10,00 compensation.
thus ending my 4 hours with TALK TALK ... still no landline.
At the present moment I have no landline, a new number was assigned to me. My customers ( over 2000 that have my old landline ) + 10,000 business card all listing my old phone number. The same number is present on Yell ,Yelp etc. No one will be able to contact me on my landline for at least 5 working days this resulting in a potential loss of business of over £15,000 plus the loss of our reputation since by by having a landline that does not work it makes us look unprofessional and unreliable in the eyes off every possible customer.
In parallel to the conversation I was having to Talk Talk , while waiting to be moved form department to department I contacted Talk Talk on Facebook, making them aware of the level of incompetence rife within the company. All this to no avail. NO result , nothing.
Spare you money, time and nerves , do business with anyone else but TT.
Reviewer
Peter
Location
Wimbledon
Date
19/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We moved from BT to TalkTalk, so physically it is the same line but the speed and reliability of service have deteriorated dramatically. The TalkTalk help line is deeply frustrating, they ask for a time to call back and then actually call days later. This has been going on for weeks now with no solution in sight. Yes, they are trying to upsell me to the fibre broadband but, guess what, I have no hope that it will prove to be anymore reliable. What a mess. My son is asking for the old broadband back, I can't blame him.
Reviewer
Ealding
Location
England
Date
19/05/2016
Comments:
Talk Talk are a crap company and I would not recomend themto anyone. They tell us 6 months ago they e mailed to say our Tiscali account would be closed. We had no e mail and they have deleted the entire account without any further warning. This could cost us dearly.I recommend you steer clear. They have told us they cannot recover any of it and that we do not believe
Reviewer
reviewers rights 12345
Location
high Wycombe
Date
19/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So many things to point out, I have been with this company for home phone, internet, and I still have a mobile contract with them. The internet speed was so poor, they then put their prices up to fiber optic without making any improvements to the poor service, instead of rolling my contract over and finding out at the very end after nearly signing that they would be imposing a £5 a month fee for not signing up to direct debit, which they left out telling me this for my mobile phone contract, (even if you wanted to be on direct debit this company purposefully will not tell you a date when they are taking the money nor can you allocate a date, your account must always just contain money). Talk talk ignored that on the basis of the fee I want to shop else where and falsely took a contact out in my name that i had not authorized, now I had two internet contracts rolling, after countless managerial talks and half hearted apologies they listened to the call and said the member of staff would be reprimanded, then they still tried to collect false funds for months for a contract breakage fee, hello no contract was set up! They still havnt been bothered to remove this from their computer systems. I'm so thankful to never have them for internet or home line ever again. The call centres are impossible, no English speaking people and communication with people who do not understand the English language is hard you just go round and round in circles. I have been issued from the start of my mobile contract with a faulty piece of equipment, it flicks off the internet all the time back to the start screen I sent it to the geek squad who where useless and said its wonderful, talk talk have washed their hands with helping me with it, they are total con artists, they failed to tell me about the £5 non direct debit fee, they have also tried to trick me a few times regarding the late fee, telling that ok no problem its only a matte of pence madam you can pay next time, then I say but will i get a late fee, they then say yes, so instead of paying 0.07p i would have to pay an extra £10 on that, i said to the lady you tried to trick me, she profusely apologized, i think talk talk tell them to leave out telling their customers about the late fee, also i found out one day when i got tied up and didn't pay my bill till a little later, that if i didn't pay my bill before 3pm i would get charged a late fee, so i had to shout my bank card details in the middle of the town so as not to get charged another unknown consequence i had never been told. Also the my account site is just rubbish, if your like me and you don't remember your passwords, they will not help you I'm acquiring a new one, having taken down the wrong spelling of the email I wanted that caused me so difficulty, then because I couldn't sign in to my account they just had decided to send me paper bills and charge me like £2 a month for these, then I had to call each time to get it reverted, I cannot wait for my mobile contract to end I will be recording all calls encase they just roll over my contract illegally again, I never want to be a talk talk customer for the rest of my life, you are a disgraceful company, NEVER go with talk talk ever.
Reviewer
Anonymous
Location
Cambridgeshire
Date
19/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cannot begin to tell you how horrific talk talk is. Last year I moved house in September and they left me with no internet for 9 weeks! Eventually when they managed to actually set my line up they had the whole 'hack' situation so told me I had to have a new line put in. After that they then tried billing me for 2 lines despite the second one no longer existed! They had sent a bill for £400 to me for this non existent line and threatened to take me to court if it wasn't paid by the end of the week. Thankfully I managed to get through to a manager after trying to do so for many weeks so the situation has now been sorted. However this does not excuse their service! My internet is now fiber optic however seems just as bad as their regular internet. Constantly disconnecting, I can't have more than 2 things connected to it at one time or it'll crash all together. All in all I would highly recommend that you stay far far away from talk talk if you want good customer service and good wifi. I will be changing servers once my contract is up.
Reviewer
lyndsay
Location
northumberland
Date
18/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ordered fibre didnt work at all no customer service all indian left without internet for days ended up cancelling really really bad company going back to sky they may be expensive but at least they are reliable
Reviewer
cecile
Location
central London (old street)
Date
16/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible experience. the internet is horrible (if working!). Every 2 minutes, we loose the connexion so it is very hard to make a payment, and working from home is impossible; I cannot even use the company internal chat as our discussion is cut because of TalkTalk bad connectivity. We tried to call them explaining that there must be a problem with the box, but they didn't have any solution to propose saying that we must be far from the box when using the internet (our flat is so small! we don't even have room for a dining table!)
Reviewer
Jonah
Location
North Yorkshire
Date
16/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible as we said we wanted fibre. The chat person said it would be live in 5 days now it's double that. So we don't get fibre from the 14th till the 26th i was already disappointed with 5 days absolutely terrible.
Reviewer
russ
Location
bedford
Date
16/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Wow, Just phoned to cancel order after reading reviews. After speaking to an Asian gentleman, He put me through to an English guy who was asking me questions. Why did I want to leave Etc. He was rude, Obnoxious. I can't believe his attitude, So glad I cancelled in time.
Reviewer
Jacob
Location
Bradford
Date
16/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst broadband I have ever had, the connection always drops when I'm streaming, gaming.. Yes it's cheap and there is a reason for that because it's crap!!! Sort it out!
Reviewer
Matt
Location
Skipton
Date
16/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not use Talk Talk.
Last year I set up a phone/mobile/broadband package with them that I cancelled after three days because of their appalling customer service during the set up. One year on I have today received a Final Demand for an outstanding £10.68 for a mobile service I have never used and a sim card that has never even left its packet BECAUSE I'D CANCELLED THE SERVICE!!!!! I phoned up and got no joy. Asked to speak to a manager and told I would have to call back - they would not call me back. Utter shambles and I will advise anyone I meet never to use them - ever.
Reviewer
Zero tolerance
Location
scotland
Date
16/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk has to be one of the most frustrating utility companies to deal with. I vowed never to use them again after my last experience. Stupidly, I tried them again. I spent ages setting it all up and signed up for the free SIM. They then sent me an email saying that they are cancelling the order as they couldn't let me keep my existing line number (which I wasn't particularly bothered about). So they lost our business when a simple phone call could have kept us on. To rub salt into the wound, they then kept the SIM account open and I spent ages on the phone trying to cancel this with promises to phone me back which never happened and then of course there was the final demand letters - An absolutely appalling service and we will NEVER use TT again. SKY has been so much easier to deal with and Straightforward people to speak to who actually do what they say they will do and no awful call centres with people who can't even find your account details and can't get your address right. The TalkTalk CEO needs sacking. Of course my feedback will not get to the right person and TT will carry on loosing customers and seemingly not caring about it!! Hopefully this last call centre person managed to successfully close our SIM account (which we didn't even want and haven't used).
Reviewer
Joe
Location
Gloucestershire
Date
15/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just gets worse and worse. This broadband is so horrendous I can't even hold a Skype call for more than a few seconds. 100% would never recommend. My nan could cook up better wifi. And the customer service?! Talking to someone you can't understand from a foreign country about my mothers maiden name and my first pets name before I can find out when my contract terminates. Disgraceful!
Reviewer
Catelyn Amstermath
Location
York
Date
14/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting company, I had a complaint going through with them which they closed on their side without any further contact with me. They had my address, my email address, a landline and a mobile.
I tried to cancel with these jokers only to be stuck with a ridiculous cancellation fee.
Now don't get me wrong I understand cancellation fees, but theirs was extortionate.
I ended up going through their complaints procedure for something different and all they did was harass me.
I repeatedly told them the best times to call me and they called at everytime but those times, leaving countless voicemails which were barely understandable.
My complaint was in regards to their service and how I thought it was disgusting and wished to leave their company sans the cancellation fee.
They disagreed with this and we were left at a bit of an impasse whilst I spoke to the Ombudsman.
I then received a vague and garbled voicemail stating they had an update to my complaint.
I called back to speak to an agent who had no idea what I was talking about to eventually speak to a manager who proceeded to reiterate their point previously about the cancellation fee.
I asked what they had called about and what update they had, only for her to repeat the same sentence confirming their standpoint.
I asked again what the voicemail and update was concerning, only to have her say the same stock script about cancellation.
I didn't understand the point of the call!
Absolute joke of a company, I'm keeping my direct debit until my contract is up and will until my last breath advise against this company.
I was told not to use them myself but thought 'hey they're cheap, it can't be that bad'
It is....and so much worse.
Avoid at all costs, reprehensible company needs to be changed from the top down. Disgusting.
Reviewer
K Rochester
Location
Gateshead
Date
14/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
For the last 5 months had slow fibre connection, wifi just drops connection, customer service haven't got a clue as to what they are doing, I wish I had a different provider, now every time I ring up I get passed around, all checks have been done, new router sent and still just as bad, I'd never recommend talk talk, go somewhere else for peace of mind as customer service drives you insane, they have to be the worst I have ever dealt with, spoke with offcom now as I want to cancel my contract after 5 months of hassle, really everyone from customer services to fault management don't have a clue and also don't want to know but they still want you to pay every month
Reviewer
bboy77
Location
Brentwood
Date
12/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I requested a new line with TalkTalk as I wanted to take advantage of their free broadband for a year. I should have taken notice of the warning signs when they tried to cut off my landlord, who is with TalkTalk. They then cancelled my order. I then spoke to their customer services, who were confused over my order. We finally reinstated the order. After 3-4 months of attempting to install a new line, numerous attempts to find out why my order is taking so long, they finally gave me an installation date from BT. I waited on said date for the engineer to come (between 1-6pm). They never turned up. Spoke to TalkTalk and they were no help at all. Not one of them could explain anything. hey all have exactly the same script, which is trying to listen to. Not even their Manager found the time to talk to me or contact me. No one seems to want to 'talktalk' with me. Today I received a txt from them saying they have canceled my order, again! I called them to fin out what is going on. I got no help from the customer services person who was only interested in selling me their security services; on a line I don't even have yet! I asked them if they want my business, to which I had no answer. They cannot offer me any compensation, or help in any way. All during this stressful time, I asked to speak to 'Level 2 Tech Support', as I was told by an ex-TalkTalk employee were based in UK and would be able to help. No, TalkTalk did not want to put me through to them as I did not have a physical line yet. In my experience, TalkTalk have the absolute worst customer service, and are the worst company I have ever tried to have business with. I would NEVER EVER recommend them to even my worst enemy. They are that bad!
Thay was the short version!
Reviewer
Sarah
Location
Leigh
Date
11/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not go with Talk Talk! I was automatically transferred over from Tesco and since being a Talk Talk customer I have had nothing but issues. The broadband service has been down for three weeks. I have complained continuously and nothing has been done. They promised me phone calls back and I left them my mobile as the house phone was obviously not working and I heard nothing from them When I rang back to complain I had not heard from them they lied saying they had tried to phone me and because I had not phoned back within 24 hours they had closed the complaint even though they had already admitted to there being a big issue in my area! The second time I rang back they said they didn't have a mobile number for me (even though I had previously left it!) so I can only presume they were trying to (if they even bothered at all) to ring me on the land line that I was complaining was not working! The customer service is horrendous I have spent a lot of time on the phone being passed round from department to department getting nowhere until I eventually cancelled my contract with them as what is the point in paying for a service that you are not getting. Even that was difficult I would seriously not recommend them. They do not even deserve one star. They are incompetent and they clearly do not communicate with each other. Now they are trying to bill me for the entire time there services have been down which I will not be paying.
Reviewer
Daniel
Location
Exhall coventry
Date
11/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only been with talk talk for 3 weeks OMG every day I've had issues. which my othere broadband company I had none in 2 years.talk talk are not interested in helping which is making me go back to sky .all they do is Bost up single hello never had to ask sky to Bost single I would tell everyone I know not to go with talk talk go with sky .....
Reviewer
Jay Y
Location
South Wales
Date
11/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've waited a week before writing this review to try and calm down a bit. I was so angry by a number of things and I'll try and narrow them down.
Firstly, the internet connection with talk talk is slow and inconsistent, most frustratingly it often cuts out altoghter, so if your an avid gamer like me, or studying a university degree like my wife, prepare for some serious rage. I estimate that on a daily basis my internet was cutting out 5 or 6 times a day. When it was working though, it ran at about 35 MB which of course is decent. This was probably the master of my downfall however. Over the last 12 months I've wasted hours of my life speaking to foreign people who don't understand and in some cases frankly did not care. Unfortunately, the people who I spoke to are of a different culture and their customer service is some way off what I expect, particularly when I have an issue that I want resolved. The problem was that they did not understand that my internet speed was fluctuating, running dreadfully slow or cutting out, they kept saying that there was no problem and my speed was 35 mb. They would often say the fault was with me, they sometimes offered to send an engineer but threaten to charge £50+ if the fault was on our side (which we expected they would do if they came out so we refused). I spoke to so many differnet representitives, and you have to go through the same boring reigermarole everytime, giving all your details, explainin the issue at length, often I felt the people I spoke to did not understand because they would answer something completely out of context, something patronising like have you checked your leads etc. I was also hung up on by some representitives, who I think just gave up on my problem, eventually I got through to a manager, who after 55 minutes on the phone also hung up on me. I was enraged. I spoke to a different manager on another occasion, who said they needed to escalate my problem to a senior manager, they put me on hold, then when they came back on the phone, said I couldn't speak to the senior because they were in a bad mood as a customer had just hang up on them!! (yes that really did happen). Overall if you're reading this before considering becoming a customer, I strongly recommend that you don't, I am saying this as this has been the worse company that I have ever dealt with, I was treated poorly, I was promised to have my problem fixed but that never happened, and on two occasions I'd been promised to receive a call back and that never happened. I was given no compensation, and I paid for a service that simply does not work. I had been advised when buying fibre with them that it was super fast, but when I had problems I was told to switch devices off in my home so I only have two or three wireless devices on at any given time (I was under the impression that Fibre Optics was supposed to be able to handle multiple devices) and I was advised to buy two £50 boosters, for a fibre optics device and I live in a small two bedroom semi house. If you already a Talk Talk customer, my advice is to speak to them on the keyboard over the internet, if you Google talk talk complains there is a way of doing this. I did this and had a saved transcript of our conversation, which I eventually used to leave talk talk for free without paying a leaving fine. Absolutely dreadful experience, going to go with BT now.
Reviewer
Emily Bell
Location
Gloucester
Date
11/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absloutely awful company AVOID AT ALL COSTS. I waited almost 4 weeks for them to come and install, the engineer didnt turn up on the day (which i had to take off work) - and 3 days on were telling me they could not give me a date on when another engineer could come back out. The customer service line is absloutely terrible, complete waste of time. You get passed round from department to department and then they normally cut you off so they don't have to deal with your complaint. REALLY REALLY wish I had listened to other peoples negatives reviews. Money grabbing CON ARTISTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Reviewer
gethin
Location
coventry
Date
10/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very slow burring all the time
Cheap but rubbish for streaming music
Reviewer
Jeffrey
Location
Worcester
Date
10/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband service provider I've ever had. Slow, disconnections, terrible included router, poor customer service.
Also very high hidden charges for calls. Also billed for a plan I never asked for with no refund.
Reviewer
Shaun
Location
Southampton
Date
09/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
!!!!AVOID AVOID AVOID AVOID!!!!
Absolutely rubbish company, I was left without a phone line and broadband at home for 3 weeks after they had contacted my previous supplier and given them a date they would be taking over my line, for them to take over my line 3 weeks later, not only that but I got charged for the 3 weeks I didn't have there services available to use, tried leaving after 2 weeks with no phone line or broadband for them to tell me it would be a buy out of my contract even though I had not had the service installed but apparently my trial period had finished, after finally getting the services installed phone line seems fine other then I'm meant to have caller I.D and it doesn't work, fibre broadband with my old supplier i was getting 38mbps download and 10mbps upload, with talk talk VERY unstable, loosing internet connection all the time and download speed struggle to get past 25mbps and upload of 2mbps, AVOID AVOID AVOID!!!
Reviewer
Charlie
Location
West Midlands
Date
09/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful, can't find enough bad words to describe this rubbish provider. Let everyone know just how bad they are.
They are still trying to sell it to unsuspecting mugs on the street
Reviewer
Annoyed customer
Location
Earl's court
Date
07/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Probably the slowest and unreliable broadband. Keeps crushing and can barely work when more than a few devices are connected
Reviewer
jayne
Location
fleetwood
Date
07/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid these con artists. Sick to death of big companies lying and getting away with it. Read loads of reviews on here and cant agree enough. Very clever also having customer services in another country...imagine how much it would cost tt to employ the huge number of staff it needs to handle all its complaints with our national minimum wage. Keep up the crap work tt as here is another unhappy customer you just lost.
Reviewer
Shane
Location
Devon
Date
07/05/2016
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Have been with talktalk for the past 6 years ,and upgraded to fibre medium 2 years ago .must say I have been very happy with there service.speeds are what they promised and find there broadband very reliable.Looking at the other reviews on here I'm shocked that so many other customers have had such bad experiences .looks like broadband is a bit of a lottery great when it goes well but a nightmare when it doesn't .
Reviewer
Chris
Location
LUDLOW
Date
07/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My fibre optic drops out every day sometimes being off for hours my Internet used to drop out everyday with adsl hence moving to fibre the service drops out a lot more now and I daily have 0.5 mbps download speed and it's unusable it's all bts faults not being fixed no one cares I have no options
Reviewer
Francesca
Location
Sheffield
Date
06/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet provider I've ever used. We moved house and didn't get any wifi for nearly 5 weeks. We had to constantly ring them to fix it, which was extremely time consuming and each time we were told that it would be fixed within 48 hours. Those on the other end of the phone had no idea how to fix it and it was only when we told them to cancel our contract that they (eventually) bothered to do anything about it. Apalling service I would never recommend them.
Reviewer
Anne Forster prev lindman
Location
Whitley bay
Date
06/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid absolutely disgusting company who just want to take your cash and don't care whatsoever. I terminated my contract due to the 3 times they've been hacked I didn't feel my data was safe and talk talk were in breach of their contract they are now trying to charge me termination fees despite the company saying people could transfer and on top of all of that I took a tv box with them in 2014 this never worked on my tv so I cancelled it and was told sometimes the boxes aren't compatible with certain TVs the adviser told me to bin it however I didn't and 2 years later talk talk are now trying to charge me £75 because I didn't return the box which I have never used now won't take it back I've taken my issues to the ombudsman this is very stressful but talk talk just don't care demanding money I'm with talk time now and have no concerns or issues whatsoever my bill just comes out by direct debit every month and the signal is perfect unlike talk talk please don't fall foul to them a disgusting money grabbing company
Reviewer
adam
Location
ROCHESTER
Date
06/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I was on a medium fibre package which, for the most part, was fine in terms of speed and reliability.
However.
The customer service and overall competency of this company is so pathetic that even if i was getting lightning speeds 24/7 i wouldn't be happy to stay with Talktalk. They are infuriatingly useless over the phone and also on their live chats, they don't offer solutions to problems, never explain issues clearly, and 9 times out of 10 don't follow through on what they'll say they will do to help you. Save your sanity and go elsewhere.
Reviewer
Mrs Akhtar
Location
Rochdale
Date
05/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with Talk Talk for sometime, over the passed couple of years I've been experiencing connection problems. For the past 6 months in patricular I have been reporting these issues but have been fobed off from connection issues in your area to actually finding out I've been receiving 7mb not 17mb. When i called customer service I was told it is because the connection box outside is to far from my house that is the reason why. When I asked why they didn't mention this way back just said, 'they didn't know and the contact states UP TO 17mb, which means most customers are not getting 17. When i asked not to renew my contract and terminate and was told by a very very rude customer service female that 'talk talk, BT and sky use the same connection cable for Internet and it is more likely I will recieve the same amount of connection 7mb as my line can only cope with this amount, by staying with talk talk I can upgrade to fibre and will no longer experience this issue. Now in the passed I didn't experience issues like this so it may be the fibre connection that's disturbing the signal or talk talk themselves in order for customers to upgrade to a more expensive package. I have cancelled my contract, virgin media have there own cable which is better and more reliable but alittle more expensive but you know what your getting.
Reviewer
ABD
Location
london
Date
05/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Worst customer service you'll come across, no wonder they have one of the worst reputations throughout the UK!
They offered my mother an upgrade to the deal she already has, only to find out later they started a new contract.
We then told them to cancel this new contract, and they charged us £115.
Meanwhile they also decided to charge us a cancellation fee for another phone number on the account, even though we never requested the number to be terminated!
After spending an hour going around in circles with a talktalk customer support, he agreed that we never asked for the contract termination, but said he would only waive it off if we agreed to pay the second fee.
We felt completely blackmailed and cornered!
Completely unprofessional company, there are far more reliable service providers out there, not worth the headache, and the internet service is not worth it at all!.
Reviewer
Mad
Location
Edinburgh
Date
05/05/2016
Comments:
Was on holiday in Italy and could not log into my talk talk account (as it's apparently a security feature. Spoke to someone on live chat to who gave me bank details and told me to do a direct bank payment. Did this from my online banking. Got home two weeks later and snotty message in post and on phone that my account has not been paid!!! 40 days later and they are still unable to find the payment. I have confirmed over and over via email and with my bank (sending them emails of the payment) that it has been paid! Now at day 41 I refuse to pay another cent to them until my account is sorted!!! ABSOLUTLEY CRAP SERVICE!!!
Reviewer
Jamie
Location
Luton
Date
04/05/2016
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My parter chose Talk Talk due it being "Which best buy" as we where moving into a new area. The internet didn't come on until 10 days after it was supposed to, also don't think you can do anything online on more than one piece of electronic equipment. We are now stuck in an 18 month contract with poor internet and unreliable speeds. Lessons learnt: deal with internet providers myself, and don't trust "Which best buys" anymore as it's clearly just going to the highest bidder. One positive though, even though the customer service can't upgrade or cancel the contract but they're polite about it.
Reviewer
Sarah
Location
Southampton
Date
04/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wouldnt even give them 1 star!! disgusting service, couldnt cancel a contract when asked to do so and still proceeding to contact me a year down the line for money... been to debt collectors even they got in contact with talk talk and i heard no more from them. Have been on the phone to Talk Talk for hours on end to sort this out and just get transferred to others and eventually hung up on. Complete lack of communication with themselves...Online chats promise call backs from managers that never happen..... Do not even entertain the idea of Talk Talk!!!!
Reviewer
Kaylie
Location
Sandbach
Date
04/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would never recommend this company to anyone if there was an option of no stars thats what it would have got i have had nothing but trouble!!!! I have rang them to complain about the same issue of my broadband for months each time im on the phone for at least 20 minutes before i get to talk to a person then when i do i just get fobbed off they have had me unscrew the box on the wall and disconnect and re connect check my router wires ect ect because i didn't ring again in April (as it was a monthly thing) when i rang in may and said i wanted to leave i had had enough they were going to charge me £300 plus cancellation fee i have now got to ring back (god only knows how long that is going to take) to log the problem as being on the phone for 1hr plus being cut off multiple times already today was not enough to log the fault then wait 28 days (which i will get charged for even though im not getting nothing 89 % of the time) to ring again and log the same fault i have already logged multiple times in previous months in order for them to realise they are no good and for me to leave free of charge and go to company that actually no what they are doing and will give me what i pay for. This is by far the worst company i have dealt with, there customer service is shocking they seem to be just reading from a sheet and not dealing with your issue directly avoid at all costs!!!!!!!
Reviewer
Lee
Location
London
Date
03/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please please please avoid talk talk by all possible means. They are the worst providers I've ever dealt with. customers service is worst, I hardly understand them. I moved from ee to talk talk,is like jumping from the frying pan into the fire, that's bad to worse. every thing is bad about talk talk.I was bill for services that was not even install.I contacted talk talk customers service and got no where.TalkTalk refuses to refund me despite hundreds of calls. I will recommend talk talk to my worse enemy.
Thank God I moved to BT, they are not perfect, but much better services.
Avoid Talk talk by all means. Worst provider and they are thieves too. Don't ever sign direct debit, they would over debit your account and give all sought of excuses. Please avoid.
Reviewer
Keftie509
Location
Middlesbrough
Date
02/05/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For myself and my wife we have been with Talk Talk for almost 2 years now, recently we had moved and was told we could take our contract with us, but in practice this was false instead we had to sign up for a whole new 18 month contract which they wavered the cost of canceling the old contract early, and instead of seeing maybe the same broadband speed and reliability we had before which wasn't perfect with its constant turning off once a day around 2pm we now have a even slower downstream speed of 256kbps which feels like we are capped but still paying the same amount per month... now if we wanted to leave early we would have to pay all 18 months upfront as we was told over the phone, after spending almost an hour waiting for someone to actually answer us. I highly recommend if you plan to go Talk Talk DONT! you will be stuck on a horrble broadband speed with a customer service which couldn't care less for you because your given them your money.
Reviewer
Ahmed
Location
Newcastle Upon Tyne
Date
02/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish internet connection, I can't cope this at all.Whenever I go to a webpage on my computer (I'm on my phone right now though with a sim) my connection randomly goes up and down for about 1 hour, and then it tends to stay at that speed, I'm suffering alot from this.
I DO NOT RECOMMEND THIS BROADBAND AT ALL. DO NOT WASTE YOUR MONEY ON THIS.
Sky and BT were better then this, I shoudn't have switched to this stupid idiotic broadband with imbeciles in their customer service.
Reviewer
Glenna
Location
Angus, scotland
Date
02/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speed is terrible! I signed up on 13th february 2016 and its now may and i still havent received the £75 love 2 shop voucher. Always giving comflicting information. Going to trading standards to see if i can get out of this contract
Reviewer
Kieran
Location
Wakefield
Date
01/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Overall talktalk promise high amazing speeds. Get it installed - disconnections everywhere, takes 10 hours to download 2GB. Disconnections from games. Wireless drops are a massive issue.
Definitely switching back to Virgin. May be more expensive, but at least they don't lie about the speeds.
Reviewer
Daniel
Location
Doncaster
Date
30/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If it was possible to rate talktalk a 0 out of 5 I would. Time and time again they have let me and my family down and now they can't improve their broadband. UNACCEPTABLE!!!!
Reviewer
Fergus
Location
Morrin
Date
30/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My message to TalkTalk:
I have waited over a month for the broadband box ordered from you. I received a couple of garbled phone calls that were pretty much indecipherable. I went on you web chat and was told to phone up - didn't want to phone up so that's why I chose the web chat medium. Anyhow... I phoned up and was told I would have to do my order again which I was unwilling to do. I don't like having to ask somebody twice to take my money it seems so vulgar and clawing. I have now decided to return to Sky because of TalkTalk's unbridled amateurism. If you can't even send my order I hate to think how poor your service would be if I had fully signed up. I'd imagine stuff like fibre optic broadband is relatively complex and as you have yet to understand the postal system I'd hate to imagine you surrounded by all that electricity and cabling! I will now merrily go about castigating TalkTalk to all who'll listen!
For future reference why not send an email or letter when you have a problem setting up somebody's account rather than seeking out the employee who is least proficient in the English language at TalkTalk's call centre HQ in Bangalore to leave a message they recorded down the back end of a rusty barrel. Barring that you could just leave your customers in limbo as they return in droves to give their hard earned cash to Sky's evil empire.
I just hope you didn't have my details long enough to pass them onto Russian hackers...
Reviewer
RYAN BEACH
Location
Date
28/04/2016
Comments:
was on a 18 month contarct at our first flat. then we decided to move house and was tricked into thinking that we were on the same plan but instead our price gone up by £8 and the plan was renewed. absolutly disgusted with the way they treated me and hope they get whats coming to them. DONT GET TALK TALK
Reviewer
Christopher Page
Location
Chester
Date
28/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
TalkTalk have given me the worst customer service I have ever experienced from any business.
Initially, I had a problem with my broadband caused by an error on the BT Openreach database (fibre broadband was available from my cabinet, but the database entry for my particular property was incorrect). As TalkTalk buy services from BT Openreach and sell them on to the public, I had to go through TalkTalk to get the issue resolved. I spent a lot of time on the phone with different call centre and online chat staff at TalkTalk and not one of them knew enough about the product they were selling to even understand the problem I was describing.
Eventually one call centre worker got tired of listening to me and told me that I would definitely be able to get fibre broadband as long as I waited until my ADSL broadband went live and then called to upgrade (which would bring me perilously close to the end of my fee-free cancellation window). I duly complied and on the day of my broadband activation, I called back and spoke to another representative who informed me that fibre was still "not available" but that it sometimes takes 24 hours for the system to update after broadband is activated. He said that he would call me back the following day with an update.
The next day, I did not receive a call, so I decided to use the web chat to try to get to the bottom of this. The person I interacted with on web chat (Rekha1) was perhaps the single most stupid person I have ever interacted with. Nearly an hour of my time was wasted with no progress.
Eventually, I managed to get in touch with BT Openreach directly. The database error was resolved and I could order fibre broadband to my house, but not from TalkTalk. I contacted TalkTalk again to get them to release me from my contract without charging me a breakage fee, due to the fact that I had been mis-sold by one of their call centre representatives. We came to an agreement that the contract breakage fee would be waived, but a few days later I received a bill for the contract breakage fee a few days later. I called TalkTalk again, and was told that the letter was generated automatically and I would not be charged the breakage fee.
A few weeks later, I am now on BT and getting 80 MBit fibre. However, TalkTalk has stolen £214.90 from my bank account! I call TalkTalk again to sort it out and I am told that the money needs to be refunded to my TalkTalk account first, which will take one day, and that I would be called back at 9AM the next day, with the assurance that the money would then be returned to my account within 24 hours. Naturally, I was not called back and had to call the TalkTalk call centre again. I spoke to another person who assured me that the stolen money would be returned to my account within seven working days. I pointed out that seven days seemed an excessive amount of time for TalkTalk to keep the money the stole from my account, but I was told that nothing could be done about it. I have since received an email stating that after the refund has been processed, it should be returned to my account within ten working days.
It is clearly unacceptable that all in, I may have to wait up to three weeks to get the money stolen by TalkTalk back. It is also unacceptable that lying to and misleading customers seems to be institutionalised at TalkTalk, and that I should have to sink a significant amount of my time into getting these issues resolved.
If you value your time and the contents of you bank account, do not do business with TalkTalk
Reviewer
Katrina
Location
London
Date
27/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the absolute worst service both as a provider but also client service I have ever encountered in any business ever. After having 4 days of no internet and being told multiple times to wait 48 hours, I then finally spoke to someone who managed to fix the problem immediately. When I asked for compensation considering in the meantime i had to buy £25 worth of internet from another provider, I got offered £5 and this was considered 'generous'. Clearly this is a company with absolutely no concept of client satisfaction or worth. I will be cancelling my contract the second I can
Reviewer
Brendan
Location
Edinburgh
Date
27/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID TALKTALK. I'm moving home next month, and couldn't beat the price they offered so I thought I'd stay. After phoning to move what is been an average line at best, I was told to either pay the cancellation fine of hundreds of pounds or move to a more expensive contract. If you join TalkTalk expect to pay to leave, it's how they make their money. The decent prices aren't close to worth it.
Reviewer
Paul
Location
Essex
Date
27/04/2016
Comments:
Avoid this company like the plague!! Worse service I've ever had from any company in my life! Call centre agents hardly understand English took them 6 months and probably over 100 phone calls to sort out my internet problems, after fighting for compensation all I got was 3 months free internet!!! When I told them that is ridiculous and demanded to end their services they told me I would have to pay the remainder of the 18 months contract plus pay for the TV box they were happy and sarcastic while they were telling me how much I had to pay! I was completely infuriated!!! I then moved home and was told I had to start all my contracts over again because of the move!!!! I've had no choice but to start all over with a company who are dishonest! Terrible service and don't really care! And don't understand the english language!
Reviewer
John Wood
Location
27 CLAYTON WAY ,MALDON. ESSEX CM9 6 WB
Date
27/04/2016
Comments:
Very poor and a bad service.
I cannot recommend talk talk to any other person your billing ,service, and security , very poor and very pleased to see the back of talk talk.
YOU ASK THEM FOR A FINAL BILL ONLY TO BE HIT BY HIGHER BILLS MONTHS LATER
Reviewer
Hannah
Location
Perivale London
Date
27/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unreliable connection and if there's one, the speed is 5 times slower than the average in the area, according to the test on broadband.co.uk. Very poor technical support. Their customer service isn't very good either, took the wrong phone number of me, sent an engineer twice but the engineer went to the wrong address and said I wasn't home. TY charged me for a missed appointment. Never called when they promised they would to check on my Intenrer connection after we spoke on the phone. Overall, 0 starts for this service. Currently looking to get out of this contract ASAP!
Reviewer
Linziloo
Location
Rochdale
Date
26/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
this company is the worst I signed up in January with a promotion for love2shop vouchers. I met all the terms and conditions for the promotion,so it's four months later and I ring to ask why they haven't come. Now I know why they haven't come because it's a big CON. The very unhelpful costumer service informed me that even though I met all the conditions for the promotion the promotion wasn't on at that time. It was quite clearly available with 2 day left when I changed over from Sky. They have said theirs nothing they can do. They shouldn't have a promotion if they going to do this its a con.
Reviewer
Graham Chapman
Location
Romford
Date
25/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
At least once a year we lose all service. If you can get through to someone they can't understand you and can't speak basic English, service takes ages to be restored and broadband speeds start reducing within a couple of weeks. Lost service two days ago and no-one was available to report it to! Managed to get through to the CEO office today. They took two days to reply and said they would assign it to someone in 5 days! Not deal with the fault. Just assign it to someone. Every year we lose weeks of service apart from the lost time with poor broadband speeds.
Works out very expensive and frustrating. The worst telecoms company I've ever been with. Don't be tempted by cheap starting deals. They don't last long and the lack of service is not worth it.
Reviewer
Donald MacKechnie
Location
Salford Manchester
Date
24/04/2016
Comments:
Terrible service from talk talk, bad internet service and tv package, constant error message IPC6023, and no Sky channels, the customer service people have been unable to rectify the problem and the cancellation department in the UK, tell me I will have to pay up until November if I cancel early, yet I'm not getting the service I'm paying for, advice to others planning to get talk talk, don't bother, they are a really bad company that doesn't care about the customers.
Reviewer
Spencer
Location
Leicester
Date
24/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For anybody reading this, DO NOT get talktalk. It may be cheaper than most other providers, but everything about talk talk is awful. We struggle to have more than one device connected at a time. Watching things such as Netflix or now tv is a nightmare because you spend more time waiting for the videos to buffer. Gaming is bad as well as the connection is always poor and struggle to find games in the first place.
Not to mention the customer service. Rude, unhelpful, and most can't speak good English. Also spend more time waiting to be spoken to than actually talking to somebody.
Can't wait for the contract to end, I'm counting down the days!
Reviewer
Mrs White
Location
Northampton
Date
23/04/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Comments:
Disgusted with customer service and harassment by TalkTalk, moving to new address on 29/4/16. Vendor suggested transfer of line to me this went ahead too early. TalkTalk wouldn't give me any info as I didn't have a password. Cancelled this and set new account with TalkTalk and new phone number, now receiving emails and letters daily saying I owe them hundreds of pounds for cancelling. Phone contact useless as no one understands English, totally stressed by this threatening behaviour,
Reviewer
shaun
Location
devon
Date
23/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
10 to 15 minuites to get a connection everytime you switch on very expensive to leave £220 for 18month contract they have said they will waive this due to being lied to over download speed gaurantee but not sure where to go as all companies seem to have appalling reviews so not sure if they will honour this .
moved from EE who were just as bad really time this was dealt with at govt level as it appears all are the same what are ofcom for ??
Reviewer
Jane
Location
London
Date
22/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I cancelled my Talk Talk account in nov15 as fed up with the slow broadband .Eventually received the final bill in jan16 and paid it.Then I received another bill for gbp10.00.I couldn’t check online and didn’t see why I should call them as I presumed it was an admin error. Next thing I have Ardent Credit services harassing me over phone calls/texts/emails. No warning or explanation from Talk Talk and now Ardent demanding gbp30.00 –had to pay. Disgusted with Talk Talk – never use this company.
Reviewer
Tessiemay
Location
Edinburgh
Date
21/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Fraudulent practices! I'm actually stunned at the depths this company has stooped to in order to gain a few more pounds from me! Basically, after moving house I signed up with them and was told I had a 3 week installation wait, seeing as my property is new I was a bit stuck for other providers as they hadn't updated their databases with my new address. A few days ago I contacted Talk Talk to double check my router would arrive in the mail as it hadn't turned up thus far and my install was booked for tomorrow. I was told not to worry, it was on its way and the engineer was due between 8 - 1. After postie had been and gone today (no router) I phoned again to be told the order had been cancelled. Trying to ascertain who had cancelled the order was like getting blood out of a stone, with a totally patronising gentleman speaking to me (using my 1st name every other word) as if I was a child. Finally, he admitted it was a system error (wouldn't admit it was THEIR system error) and that I'd be required to re-place the order (despite letters from them telling me the direct debit had been set up), I asked if I would be a priority seeing as I'd already waited 3 weeks and the cancellation was their fault. Apparently no - I would have to go through the whole process again and wait a further 3 weeks for an engineer to install my phone/broadband. Then, to add insult to injury, I was told the deal I signed up with is no longer running therefore it would cost more to re-sign!! This is a serious case of misrepresentation and breaks a few long distance consumer laws which have been taken up by trading standards. As a single disabled woman not having a home phone is a bit of a medical issue for me,as I'm prone to falling and don't always have a reliable mobile phone signal so this cock up has caused be great anxiety! Talk Talk clearly don't give a crap about their customers as I was told basically tough, go elsewhere - I do hope my horrendous experience with this company saves someone in a similar position to me a little less stress by going to a phone provider that actually gives a damn about the importance the service they provide is to certain vulnerable groups.
Reviewer
Disgruntled
Location
Glasgow
Date
21/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful Awful Awful. I am so happy to be finally free from my contract from Talk Talk and have switched to BT. Instantly the broadband speed is much better and for a price that is similar. The customer services are disorganised and terrible and as a result i have been tied to them for an extra year as a result of THEIR mistake and incompetence. If you choose Talk Talk for the price then you will get what you pay for- a cheap rate deal and certainly not at all worth the money you pay.
Reviewer
Adam Hughes
Location
Puriton
Date
21/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Broadband speed drops to 1-2 Mbps between 18.00 and 23.00. Upload speed is appalling all the time 0.4-0.7 Mbps. Surely this can be monitored my Talk Talk and a rebate on your bill paid back monthly.
Reviewer
Andrew
Location
Wakefield
Date
21/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was lied too ~ inaccurate information
I spent 20 minutes online signing up to a 12 month contract only to be told on the order confirmation page once payment had been taken, that it was in-fact an 18 month contract instead. Fuming !!
Reviewer
Af
Location
Hertfordshire
Date
20/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is the worst broadband company. Service is bad. Internet is slow. Do not attempt to repair the problem!!!!
Reviewer
Barney
Location
London
Date
20/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I cannot stress how frustrating TalkTalk have been to deal with. Poor connection, frequent problems capped off by the worst customer service you can imagine. I never write reviews but I've wasted so much time and money I feel it's important to warn people!
Stay away!
Reviewer
LaLluna
Location
London
Date
20/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk is horrible. The connection disconnects frequently, we can't have more than one computer connecting at once, and the customer service is terrible.
Reviewer
Emma w
Location
Hastings
Date
19/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
STAY AWAY! Awful service! I have been overcharged by talk talk on many occasions now! I rang up to find out why they'd taken extra money out of my account again but they couldn't come with an answer! Obviously I'm not happy about this esp as I hardly get Internet and when I do it's weak, anyway I spoke to someone I could barely understand and she tried to make out they had done me favour (long story) anyway, VERY conveniently the line started crackling and I couldn't hear them the phone went dead after 25 mins to a 0345 number! Have cancelled the contract and will be very careful choosing my next broadband provider!!!!
Reviewer
Raymond
Location
Durham
Date
19/04/2016
Comments:
Would not give talk talk a one star compleat rubbish,went from a ok provider to total rubbish would not even work my lap top or tv,been with out for weeks,so asked if they could make it work,they never even tryed so going with a nother company,now they sent me a bill for leaving i left in the limited time stated and payed a month in advance for nothing,keep away from talk talk
Reviewer
Mrs Berry
Location
Wales
Date
19/04/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have been with TalkTalk for years, but have finally had enough and am moving providers (hooray). If you are considering them as they seem cheap,please think twice! I have Fibre broadband, which works fine on cable connected devices, but WiFi is stupidly slow (not even 1 mbps at times) and Tech team can't be bothered to fix it. Overseas call centres are by far the worst feature of this company, huge language barrier, scripted calls, they don't seem to understand needs and I question the integrity of some staff given that my personal details were leaked prior to the website hacking scandal and received scam calls from people who knew all of my TalkTalk details, including account number. Also, I have been bombarded with scam calls in the past week from fraudsters pretending to be from TT technical support, ever since I reported my slow WiFi issue to them, coincidence perhaps, but seems iffy to me. When you speak to loyalty department about leaving, they just bad mouth other providers, instead of admitting or apologising for their own mistakes. No longer the cheapest in my opinion and their customer service makes you want to scream.
Reviewer
Tarbet Balfour
Location
Belfast
Date
19/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Basically during daytime and evening, TOTAL RUBBISH. Only works properly after 2am and up to 7am, says it all when traffic busy it drops stalls constantly. DO NOT GO WITH TALK TALK unless you are an insomniac or work nights.
Reviewer
Andrea
Location
London
Date
18/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk don't even deserve one star. Terrible speed, constantly cutting you off in the middle of e mails and do not even save your draft although you answer yes to their question ! As to their customers service it is a complete joke. I am leaving for BT. Should have done it long ago !
Reviewer
sue
Location
Skelmersdale
Date
18/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
terrible connection download speed rubbish
Reviewer
Mark schofield
Location
Grimsby
Date
18/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cannot wait to leave talk talk they just do not care nor help in anyway. Getting hold of them is a nightmare
Reviewer
linda
Location
west sussex
Date
18/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
terrible company never resolve problems just passed from person to person on the phone for hours nobody you can understand why should they as their in india so why should they care what a complaint is about trust me they dont they charged me for a 10 pound call i never madedidnt recinised the so called number when i queried it they said must be someone in the house thats funny because i live on my own still charged me this goes on and on with complaints about this naff company i had to unplug my phone as i was getting 15 calls a day saying they were from talktalk knew my name knew i was with talktalk and yet talk talk said only sorry its not us so now im having to pay to end my contract as over the last 3 months they have not done anything to sort out for me its disgusting they only want your money monthly for crap slow broadband and the internet goes down mornings and nights for at least an hour so please after reading this have another thought before you sighn up your live to regret it i can assure you
Reviewer
David Cartwright
Location
Shrewsbury
Date
18/04/2016
Comments:
I advice people to never go with talk talk as the customer service is rubbish, they lie about your account and over charge you for thing you don't use. The board band never has connection which means you can't use your tv boosts. I don't rate them at all
Reviewer
Dylan
Location
Scotland
Date
18/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The sevice that TalkTalk supply is really bad, the security they have is worse, I now receive at leased 2 calls a day from scammers due to the recent hacks in the past year. Because of this I have refused to set up a direct debit because a fear for the cyber hacker to get that information. And you talktalk have been charging me fees for over a year. The way I see it is that you shouldn't charge me any fees if you security is so vulnerable and that you can't promise your customer data to be safe within your hands, but yet they will charge me if I don't give it to them. Now let it be said in any other circumstances i would setup a direct debit or pay the fee without blinking a eyelid. I say that in all my years of been with a ISP talk talk have been the worst and they also a money hunger company that don't care about your customer safty.
Reviewer
John
Location
Lancashire
Date
18/04/2016
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Cheap and quite good UNTIL something goes wrong - then it's a nightmare dealing with customer service. Fragmented, Patronising and too much reliance on scripted systems and polices. Plus not being able to speak to the same person twice.
Reviewer
Barry Hood
Location
Wiltshire
Date
17/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cannot believe just how terrible the broadband speeds are, the customer service is a disgrace. Some of the suggestions made would be pure comic genius if I wasn't so bloody annoyed. All I want to do is cancel my subscription but complaint after complaint after complaint has got me no where. Been trying since 4th Feb 16. SAVE YOUR SOUL, do not sign up to TALK TALK. One day I might be free to surf the net...
Reviewer
Honest customer
Location
South croydon
Date
17/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please stay clear. You get the sense that even the Cooperate team are working at talk talk while they look for something better
Reviewer
laura
Location
newcastle
Date
17/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
RUBBISH RUBBISH RUBBISH....AVOID! only been with them a few months but no wifi from my fibre broadband router! What is the point in paying for a service that dosnt work. I phoned on week 3 after giving it time to settle but still had problems. Phoned numerous times and each time they take you over the same steps!very frustrating! So I continued to phone getting same thing so decided to phone up and try to get out of my contract so I could go elsewhere. The girl I got for cancelling suprise spoke proper English and understood my frustration and filed a complaint but said I'd have to give them 28days from the complaint to let them try and sort the problem out even though this problem has been happening and complained about since week 3, to get out of contract free of charge! So I got fed up and phoned vodafone to see what deals there were and changed to them straight away. Stuff talk talk and their crap non exinstant broadband!! Good riddance!!
Reviewer
Amy
Location
Date
16/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In short, if you hate someone so much that you are wishing him/her dead, all you need to do is to highly recommend talktalk phone line and broadband to that person, talktalk will take care of the rest! And continue to check arbitury section of local newsletters.
Reviewer
Michael
Location
Surrey
Date
16/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I left TT after the recent data leak fiasco. I am receiving 3 to 4 calls a week trying to scam me, saying 'about your TT software and PC problems'. As I have none of these I respond VERY robustly. However they never give up trying! A rubbish company/ISP. Thanks for nothing.
Reviewer
Nick
Location
Caterham
Date
16/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Keeps dropping out, upload speed is half what I had before with Sky, wish I had never switched!
Reviewer
Chris
Location
Droitwich
Date
16/04/2016
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Used to be with Tesco - until they transferred over to talk talk. Broadband speeds are much slower with only about 0.5MBs upload speeds... .
Reviewer
Catherine
Location
York
Date
14/04/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never be tempted by talk talk. I was as I was fed up with sky. I found a deal with Cashback and signed up. After a short while I got a letter cancelling our order. After ringing to sort out why they made a new account. Then it all went more pair shaped and I got a better deal from Sky. Talking to talk talk customer services was really difficult and they didn't understand anything. I have also got a telhone bill of 2 long conversations to them for over £50. What the hell. Avoid at all costs. It will cost you!
Reviewer
Zed
Location
Coventry
Date
14/04/2016
Ratings
Speed
2.00 stars
Comments:
Worst choice we ever made out broadband losses connection every night so I gave them a call just to see what's going on I waited over 1hour on hold and then the technical guy asked which provider we us for electricity I told him eon and he's answer you need to switch so that you won't lose Internet connection stupid idiots going back to sky and don't even get talk talk TV all channels are free view for sk1 you need to pat extra rubbish plus when we call them they don't even know that we have any products from talk talk idiots
Reviewer
Helena
Location
London
Date
14/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could leave a minus star I would.
Customer service is the worst I've experienced!!! I just can't believe how bad they are. Couldn't set up my interest for 3 weeks and still ongoing! They clearly don't read notes and make the whole process longer. Avoid!!!!!!!
Reviewer
Jules2
Location
Cambridgeshire
Date
14/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Appalling customer service. This company stuffs you with charges and increases prices whenever they can. Really underhand. Avoid.
Reviewer
A Smith
Location
Manchester
Date
13/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor customer service and terrible broadband speed. It says up to 17 but we get less than 3 every day and night. When you ring it's always a overseas call centre who do not understand the peoblem. Can't wait to get out of my contract, they are hopeless!
Reviewer
Vickie
Location
Gloucester
Date
13/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
My connection with TalkTalk is fine, but the customer service is the worst I have ever encountered. They changed my phone number without telling me and it took them 2 months to change it back. They denied me the 'new customer' offer of a £100 high street voucher even though I was a new customer. Now they've decided that I owe them £75 which is impossible as I have free broadband and free calls and pay by direct debit. But because of an admin error on their end (which they've admitted to), they're threatening to cut off my services and ruin my credit rating. Staff struggle to understand you as they are based internationally. Would not recommend to anyone.
Reviewer
Jade
Location
Eastbourne
Date
13/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I signed up for internet with talk talk and was told I had 14 days to cancel it free of charge I phoned and cancelled it within 7 days I was told it was cancelled I never recieved a internet box and I'm now being told I never cancelled it and I owe them £521.24 in constantly being harassed for this money if your thinking of going with talk talk I wouldn't sky is so much better and don't rip you of like talk talk
Reviewer
Alice
Location
Wirral
Date
12/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely abysmal. After I asked them to look into problems, for the third time, they told me I would have to pay out over £70 for a technician! Terrible!
Reviewer
Philip CHILD
Location
Crowborough
Date
12/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Without doubt the worst customer service and billing you wii ever encounter. KEEP AWAY AT ALL COST
Reviewer
Jessy
Location
Merseyside
Date
12/04/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
On the phone for 50 mins to India, passed to four different people, trying to explain fitter has put router on outside wall, even though he could see TV on bracket opposite side of room, can't connect TV, I'm only young and starting out with providers, fitter was lazy and just wanted job done, told have to pay £65 to move, so I have got router one side of room and TV other, no lead or cable left for me to use. Customer services are rubbish, they read of a script and will not let you contact openreach who supply the fitters, appalling service
Reviewer
Levi justin
Location
Dagenham
Date
11/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Wow what can I say? Possibly the worst service i have ever experienced. At first they overcharged me charging £43 instead of the normal £27 as one their providers said. The broadband is slow and laggy at times and not to mention the only thing I had out of talk talk was the broadband so I don't understand why they charged me so much.
I have also recently moved to another address on the 2nd March 2016 when I told them I moved they said wait 72 hours for your internet to come back on but no it's now the 11th of April and still nothing, the customer service line Is atrocious some of the customer service people barely speak a word of English and they promise to call back but nothing they can easily take money out your account but leave you to call them back, wasting even more money which I don't have.
Best words for this is NEVER EVER join Talktalk they will rip you off and escape with your money.
Reviewer
Chris
Location
London
Date
10/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just avoid these clowns at all cost. The broadband is average. The customer service is some of the most disgraceful I have ever witnessed. Non-UK, non-personal, unhelpful. MyAccount is useless and it regularly offline. Data leak icing on the cake. Avoid
Reviewer
Marcus
Location
Manchester
Date
09/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I beg anyone considering switching to talktalk please for the love of god dont!!!
Reviewer
frank jasper
Location
taunton
Date
09/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
broadband was shoddy at best but put up with the indian call centres and endlessly being told to reset the router etc...
but was not to worried as was moving soon
so cancelled contract, paid all fees at the time as i didnt want credit problems.
ultimate piss take was that 2 years later at our new address we started getting letters from a debt collection agency for - yes unpaid cancellation fees. this useless shower of a company is not capable of keeping customer data safe, has the worst service ever, and are not fit to be in business.
in summary a cabbage from your supermarket veg stall would run this company better.
Reviewer
jason
Location
Wrexham
Date
09/04/2016
Comments:
Absolute disgrace. I have been with talk talk for 3 years on my home phone and broadband. applied 8 weeks ago for new broadband line in garage conversion we have - simple so one would think !!!!- your couldnt' be more wrong. The frustration, countless calls, and total incompetence of talktalk customer services beggars belief. Simple task which i informed them from the start of the order was that BT Openreach had to do a survey before they could even put a line in. Time after time after time, they totally ignored this with poor communication, lack of response and understanding. The sooner they move their call centre operation back on the UK shores the better - at least we have escalation process and standards that deals with this type of thing and i'm sure it would not have resulted in the pain and agony i went through. In the end after arguments for non-deliver and breach of their contract to me - i cancelled the same after threatening to take legally if i needed too and knowing all calls are recorded they admitted they had far from delivered anything but agony to me. They agreed in the end and now im off to place a brand new order with a UK based operation. At the end of my other Home contract - they will loose this custom too - so from what should have been an easy additional broadband line they have now lost my customer for good - i don't care how cheap they make their prices - their operation is a disgrace and for me Dido Harding couldn't run a few meters never mind a company - STAY CLEAR, STAY AWAY, AND KEEP YOURSELF SANE! - a true review from an honest ex-customer.
Reviewer
scott
Location
halifax
Date
09/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't you dare join these incompetent low life scums, do your self a favour and avoid like the plague, I remember dial up and that service is better than talk talks, wish this company would curl up and die, had nothing but problems with them, speeds are crap, customer support is like banging your head against a brick wall, the broadbands always disconnecting...cant really call it broadband, and then they have cheek to bill you on days that you have lost connection, non sympathetic service, why this company is still operating is beyond me..
Reviewer
John
Location
Staffs
Date
09/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I upgraded to fibre in January. Since then have had 13 days with no service in February,5 days in March and so far 6 days in April. As so many other commentators say.....the service is terrible,the call centre operatives in India work from a script and can not cope with any deviation. When anything other than just switch it off and try again occurs it becomes BT Open reaches fault. They lie constantly that an Open reach engineer will be with you on X date. You need to constantly chase them and re make visit arrangements. I have wasted several days waiting for engineers who never turn up....probably because the call centre never bothered to organise it. When you ask to speak to someone to complain,it can only be at the Indian call centre not in Southampton HQ. When you ask to speak to a Complaints Manager it is always.....they will ring you in 48 to 72 hours. When they do,you start the whole cycle again.
Utterly hopeless service,to be avoided at all costs.
Advice to all.....remember a contract is a 2 way thing....a service for money. If they are not providing the promised service,and they rarely do,then it is no problem cancelling the contract. It is they who are in breach !
Letters to CEO or Complaints Are absolutely pointless as they are worse than the call centre.
AVOID at all costs,they are terrible.
Reviewer
James Hughes
Location
Stevenage
Date
09/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever. I signed up with them 4 months ago. Terrible customer service department. Stick to a script don't call you back at appropriate times, barely understand what they are saying. 4 months in I still don't have my Internet or TV installed. Finally cancelled the appointment after losing all faith in them. 2 days after cancelling an engineer turned up out of the blue to install the phone line and got stroppy when I said no. Do not touch this company ever!
Reviewer
Alex
Location
Manchester
Date
08/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk is the worst internet provider ever.
No one should use it, and if you do, you have to leave them as soon as possible. Their advisors are useless as most answers are generated by machine. I had a problem with speed issues as it was less than 1 megabyte and I was always ignored.
I've decided to go further and registered a complaint, do you think anything happened? Nothing! After 1 month I've made another complaint, and it was ignored again. I result when I asked one of TalkTalk advisors what is happening with my complaints? He said, the they are marked as resolved.
The first time they actually called me and asked what is happening was only when I stopped my direct debits. In result when I was trying to break the contract, i was given different number for termination fee, first time it was 70£, then it was 50£, in result I've got a bill of 192£, which is totally stupid. I've decided to paid it off as it was worthless to speak to anyone of them, as I was always ignored, same felling as speaking with a wall. And even after I've paid that amount, they can not correctly terminate my contract and can not event send me my receipt.
No one should use TALKTALK, you will have more problems than benefits.
It is the worst provider ever and must be closed and investigated by police
Reviewer
Adam Flynn
Location
Dundee
Date
08/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The first week of having talktalk broadband was excellent, fast speeds and good reliability. But about 2 months later I would get download speeds of 0.10mbps and an upload speed of about 0.15mbps. To have a higher upload speed than download bemuses me. Definitely moving elsewhere, probably going to get EE broadband as I've heard they are good and reliable.
Wouldn't recommend anyone getting TalkTalk absolute shambles of a business
Reviewer
Dee
Location
Feltham
Date
08/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Made a mistake thinking it is cheaper, but it is not the case. The broadband does not exists, it is extremely slow, cannot download although we have so called FIBRE, super fast broadband. All they said is go to Troubleshoot page, NO it has nothing to do with me or the device, it is purely the connection and it is not coping. They are literally robing people with no service and there is no way out. I can't wait for my contract to end, already booked Virgin, it will be a pleasure to tell them that I am leaving.
Reviewer
Jacqueline
Location
Stockton
Date
07/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Well you can't be satisfied with the Internet if you don't have any. We moved six weeks ago. "there's a problem with the phone line, Weil pass if on", they said (3 times). Haven't heard a thing. Promised me they would sort it out, and apologizeed, adding that they don't expect their customers to receive this type of service. Admittedly it's raised a bit of a bad attitude in me, as I wait, and wait, and wait, an email, letter even, they know where I live right? Very very poor service!
Reviewer
Bill
Location
Johnston
Date
07/04/2016
Comments:
TTG-200 error every 5mins. Turn off at mains watch 5mins (sometimes) then repeat! Can't believe they charge £70 per month for this. Never leave reviews but felt compelled to do so after months of torture. Not even worth 1 star, pathetic. Review only possible after turning my phone Wifi off while at home - says it all! Avoid at all costs!
Reviewer
J. Harris Muir
Location
Bothwell
Date
07/04/2016
Comments:
Absolutely atrocious ! Told I needed to change my telephone number to get broadband. Then told I did not. Then told I did ! Complete numpties with no ability to comprehend simple requests. Avoid like the plague.
Reviewer
Philip
Location
Bexhill
Date
07/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. First of all, they compromised my account and bank details. I know this because I keep getting scam calls trying to steal my personal information - and they know my name, address and account number! TalkTalk's response was that no I couldn't leave my contract, and all they did was refer me to a free identify protection service which I couldn't use. Appalling.
Next, as the quality, it sucks! Okay, download (I'm on fibre) is reasonable, about 20-30 MBPS down, but only about 1-3 up. Fine. But the worst of it is that it constantly drops everything offline if any of my devices start to upload. Dropbox, Google photos, OneDrive all have the same effect. Called TalkTalk and they're clueless. I'm know enough and networks to know that It's because the upload bandwidth is so small that it quickly saturates and blocks any other devices communication hence the disconnect. Moving to BT next week. If I were you, give these idiots a wide berth, they're hopeless.
Reviewer
carol
Location
worcestershie
Date
06/04/2016
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
can only logon 3 times out of 10 attempts. Stays on 'loading' forever 3 times out of 10. Often does not 'send' or have to wait several mins. before it does. Often it doesn't work at all. Think I should change my e.mail to yahoo
Reviewer
Belinda
Location
Lincoln
Date
06/04/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Overall I have had a very bad experience with talk talk. My Internet connection is unreliable and not that fast. I have spoken to customers service in two occasions. On the first occasion the service was discusting and on the second occasion was nice enough. I tell most people I know not to join talk talk and can't wait for my contract to end
Reviewer
Bhis
Location
Tidworth
Date
06/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The first 12 month was working fast very fast speed getting above the average mb. After that monthly payment started going up and service was very poor i was getting 3 mb not happy with the talk talk and will be happy to pay little bit more and get good service. Everytime you ring customer service you end up talking to people from india and its not good.
Reviewer
Amy Read
Location
Hull
Date
06/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I set up an account with TalkTalk in December 2015, it took 3 engineer visits and several phone calls before my account was activated. Following this the speed at which my broadband work was so slow a snail could load google faster! Internet has subsequently broken again and i have had to have a further two engineer visits and spent over an hour on the phone to them. Would not waive cancellation fee even though there service has been appalling and it has cost me over £335 in unpaid leave and phone bills. DO NOT go with them!!
Reviewer
andy
Location
cheshire
Date
06/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk, all talk and no Action!
I was with talk talk, never again! Out BB gradually degraded. Customer service have me jumping through the usual hoops, reset the router, plug it in the main socket etc they insist it's at my end. Two engineer visits, I have to take time off work for, still the same. After they try to arrange another visit I tell them I want out. I switched to orange/ee. The problem is still there and getting worse. EE send an engineer who fixed the problem in half an hour, a loose connection, OUTSIDE! Talk Talk is the right name.
Reviewer
Searching for broadband
Location
Scotland
Date
05/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE TALK TALK. Boycott them until they are able to fix their issues instead of taking money from people. They provide a below than average wifi. Very intermitten and slower than my grandmas ability to learn how to use the darn thing! I have used talk talk up in Scotland and way down in the south of England. The wifi didn't not suffice both locations. STAY AWAY FROM THE EVIL AND DO NOT I REPEATE USE TALK TALK.
Reviewer
Anthony Connolly
Location
Warrington
Date
05/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Used to be OK, but has got worse and worse. Dial-up was faster. Customer Service via the web-site is so frustrating and unreachable.
Give talktalk a miss.
Reviewer
Shirley
Location
Banbridge
Date
05/04/2016
Comments:
Anyone knows how to deal with such a crap issue: We have opened our Internent account with Talk Talk, and frist time arranged engineer to come in for installation in March 8th, however due to our schedule we can not make it that day, so we tried to re-arrange before March 8th, and been told by one of their customer service that we dont need an engineer, we asked: really and the lady said yes, no need. So we trust her, but when we moved in at 15th of March, we found a letter said engineer missed out us, then we realised that we do need an egineer as expected, so we tried again to re-arrange the time for the enginerr coming, the engineer came at 29th, which is quite late... but fine, as long as our internet could be sort out, hoewever, just while the engineer finishing his installation we got an E-mail from Talk Talk said that our account has been cancelled by the system automatically due to there is no fibre service in our area, we were so confused, and asked how could this happen, if there is no fibre why when we set the contract we have not been told, and even the egineer feel confused, if there is no fibre service, why send him here. so we have been told we will get a call by Monday, which atucally is Tuesday (today 05/04/2016) and they called us just say becuase our account is not active, we are invalid clients, they will not take care of us anymore!!!!!!!!!!!! We have wasted lots of time, and without internent, our life and work has been affected badly.... and now TALK TALK just behave like this with no responsibility, just wondering, what should we do??? How can we sue this horrible company!!!!!!!!!!!!!!!!!!!!!
Reviewer
Michelle
Location
Lyle
Date
05/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
APPAULING SERVICE (OR NO SERVICE AT ALL AS IN OUR CASE)
We recently signed to Talk Talk for both telephone and broadbad (they were offering a very good deal) !
Agreed the switch date 29th March 2016. As at 5th April 2016 we still have no service for either broadband or telephone.
Numerous lenghty telephone convesations, escalated engineer calls, pinging back and forth between Talk Talk and BT Openreach as to who's problem this is.
STILL NO RESOLUTION, NO PHONE LINE, NO BROADBAND NO ANSWERS.
So it does not matter how good the deal is, if the provider is not competent and cannot provide the promised service, it's immaterial.
AVOID them and save yourself alot of frustrating phone conversations and general heatache.
We had not such issues switching from Sky to EE and indeed back to Sky again !
Reviewer
Alexander Murphy
Location
Central Scotland
Date
05/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My computer was hacked in Nov 2015, the response was very poor
3 weeks ago I found my facebook was locked out as someone in Vietnam had attempted to enter, and I was advised that I should change my passwords.
This has caused me £70.00 and talktalk said their system had been attacked.
Today 2 scam callers called, I hung up on them and reported the matter to talktalk.
I am not satisfied with talktalk security, too much information is being leaked and their assistance is not up to scratch
Reviewer
Claude
Location
Norwich
Date
05/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worse service and customer service is the most bad experience I've ever seen. All are jut lying when they said they solved the problem but actually they didn't. They said they are contact me regarding a complaint but actually they didn't not truly trusted this service anymore .
Reviewer
jack
Location
Crowthorne
Date
04/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is a joke.
Speed was at 38Mb/s for the first week and has been 22Mb/s since.
Upload speed is apparently limited to 2Mb/s on fibre, which is a load of rubbish, seeing as I am getting 60Mb/s up at Uni, which is also fibre.
connection drops out constantly, 1000ms+ ping on occasion.
Reviewer
Mahdi
Location
Newcastle
Date
03/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor connexion! Very slow, you might have problems to check your mail box sometimes.. Very expensive since the service is so primitive!
It's a true MOCKERY!!! To avoid absolutely!
Reviewer
Vicky
Location
Wales
Date
03/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This broadband is absolutely shocking. The first two months everything were going fine and then then everything started going downhill. It was lagging so badly I decided to call Talk Talk and they said they would send someone to my house immediately and yes fair enough the person came about 1-2 hours later and they checked it and fixed it up a bit. It was working for about 2 weeks until is started lagging again and this time it wasn't just lagging but it was turning off by itself, basically it couldn't go for at least half an hour before turning off for no reason. I live with three other people my two daughters and husband and we all have laptops and mobile phones. Now, when there are more than two devices connected to the wifi, it starts going crazy. It starts turning off by itself every 10 minutes, the pages WILL NOT load. I will sit there and try re-load Facebook for about 10 minutes until it actually works, but then does the same thing after 10 minutes. Not long ago I called them again and explained everything and they did not help me at all. They gave me a password and username for a website that controls your broadband and told me to change some numbers, that was a waste of time, mind I was on the phone for an hour. I really do not recommend this broadband! It is really really bad. Not even exaggerating. My family and I have had enough. My daughters can't do their homework and I can't do my work on my laptop. Talk Talk need to step their game up. They know they do, they just try and persuade you into everything. Also I am supposed to be paying £20 a month and and pay way more. Waste of time and money.
Reviewer
T. Murphy
Location
Aberfeldy, Perthshire
Date
02/04/2016
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
The telephone service is excellent, with very good rates for home, overseas and mobile calls but the broadband is terrible and has got worse since TalkTalk announced they were 'improving' it. The download speed (0.9mbs) is possibly the worst in the country. When I complained to TalkTalk last year they sent an engineer to check my equipment (for which they charged me,)gave me a new Router but said all the problem was down to BT, who had promised to improve things by 2017. Who do I believe?
Reviewer
jane
Location
crawley
Date
01/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i would give a nil rating if i could they con you into upgrading a package of which you are then fooled into pro longing the contract hence they have you paying a higher fee should you wish to end and no you dont get the package upgrade after all that. so you get conned all the time by this company no one knows what their saying talk rubbish and your left with a huge payment to leave them this is how they work yhey dont care about their customers need go elsewhere be warned
Reviewer
linda
Location
west sussex
Date
01/04/2016
Ratings
Speed
3.00 stars
Reliability
2.00 stars
Comments:
dreadful customer services if you have a complaint your on the phone for hours nobody seems to know what their saying just bogg you off with a load of rubbish so i was happy to pay to end contract early
Reviewer
liz lloyd
Location
midlands
Date
01/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
we found our broadband kept "dropping out" causing us lots of problems ,talktalk tried on numerous occasions to fix the fault over the phone but failed ,eventually they sent an engineer out who also failed .By now desperate the only two options i had were to switch providers ,which would cost around £230,thanks to the excessive exit charges ,or to pay more money to upgrade to fibre ,which i did ,now they want to charge me for the engineers visit ! We of course had no compensation for the lack of broadband for 3 months either. What service
Reviewer
j lloyd
Location
midlands
Date
01/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i cannot believe anyone could give talktalk any more than one star for anything . Everyone ive spoken to is of the same mind as me ,that as a company talktalk is the most disgraceful ,shameless ,incompetent companies on the planet ,bar none
Reviewer
Kristie
Location
Kettering
Date
01/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Virgin ee sky and talk talk is the worse by far I've had no internet for 4 months as it says it's connected but doesn't work the guy on the phone after two hours said well maybe your phone is broke..! They took £56 today off me saying I signed up twice and couldn't give me the money back need to go to my bank they said as good will they won't charge me for ending the other account with them there a joke I'm paying for two lots of Internet and they both don't work now I'm down £56 till I can go bank if they do it never go with them virgin or sky are the best
Reviewer
Sadia
Location
Luton
Date
01/04/2016
Comments:
They don't even deserve 1 starTalk talk are a disgrace you may save a couple of pennies initially but they are crooks and will try to rob you every opportunity they get they will spring unexpected costs on you charges that your not liable to pay they will then threaten to muddy you credit profile... The worst customer service ever rude robots who have no clue if you want to sort out an issue no1 listens and ppl are always passing the buck without dealing with issues... I just want talk talk to know I am not liable to pay an engineer call out charge if the engineer came in to my property but didn't do his job... If you want to resolve this through the courts go ahead but I think it's pathetic that you are giving me such undue distress... NEW customers RUN... old customers keep an eye out for sky or Virginia deals been with both and they are sooooooooooooo professional understanding and helpful....
Reviewer
Angie
Location
Bath
Date
01/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Wish I didn't sign up to a 18 month contract. Poor customer service. Find they ask you questions about just what you've told them. They either don't listen or have a script that they work from. Internet cuts out on my devices. I was offered a new fibre router and I asked would I just replace the existing cables and he said yes. Of course they don't. So frustrated with them and their telephone automated answer machine.
Reviewer
Veronica
Location
London
Date
01/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since this morning my internet was dropping. After 3 hours of this i called the help desk. The individual was useless - kept reading a script, didnt not listen to my responses, panicked if i replied with something that was not on his sheet/flow; kept putting me on hold and telling me his system was 10% complete, 15% complete - asked him to please stop updating me and just tell me when it was done - he didn't listen. It was one of the worst calls i have ever endured. after 15mins (it felt like an hour), i respectfully said i had to go - having no internet was better than being on the call. Fortunately my internet started working again. PHEW.
Reviewer
Susan Evans
Location
Manchester
Date
31/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Talk talk are a disgrace , paid my account direct debit every month and have bank statements to prove it . When I cancelled my contract due to moving house which I informed them of they billed me over £200 ! I have not had an explanation what this is for . The customer service is non existent , you can tell the staff have a script that they stick to, and it's impossible to speak to anyone that is willing to help . They will bill you as they see fit and then will do whatever it takes to get that fictional amount off you!! Bend over backwards to get your custom , do not want to know when there's problems . Be warned this is a very dodgy company don't get involved !!!! My problems with this company have been going on for two years !!! This company needs investigating !!
Reviewer
Ricky Singh
Location
Wythenshawe
Date
31/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is the worst company in UK, the management is completely rubbish they don't know what they doin, it took them 6 months to install a business line and when installation happened it did not work. Our previous line went down for 7 days, ended up finding new supplier and lost more than £3000 worth business Please don't make this mistake find any other company but not Talk Talk. YOU WILL REGRET GOING WITH THIS COMPANY!!!!!!!!!
Reviewer
SF
Location
London
Date
31/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could score them zero for all I would.
The broadband speed is terrible, it completely stops working at lease 3 times per day.
I have to call them at least once per week to "troubleshoot".
I have gone through 3 routers in one year.
A "glitch" in their system caused them to charge my bill with calls I did not make.
Their customer service is an absolute joke, they have lied about sending engineers they have lied about contacting me and leaving me messages and say there is nothing they can do.
I cannot wait for this contact to end.
Reviewer
Suma
Location
Coventry
Date
31/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
We are using talk talk for more than 5 years. We renewed our contract 3 months before . We are having worst .... Broadband service ever . I am fed up with talk talk service
Reviewer
j lloyd
Location
midlands
Date
31/03/2016
Ratings
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have never been so amazed at a companies incompetence . they seem unable to do anything properly ,their accounts,broadband ,youview boxes, security, customer service ,everything !
Reviewer
Rachel
Location
Brierley Hill
Date
31/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Well what can I say, talk talk are rubbish! we are paying for a faster internet service and it's taken me 3 minutes to even load this page to complain! we've only had this service for 2 weeks I've a right mind to change back to BT - Avoid don't waste your money!!
Reviewer
Giacomo
Location
Southampton
Date
30/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet is intermittent. Wireless is unstable. Customer service is poor... very poor. Avoid if you are still on time!!!
Reviewer
richie v
Location
hampshire
Date
30/03/2016
Comments:
This company should be shut down it is absolutely atrocious . Your bill will escalate and there wont be anything you can do about it unless you agree to yet another 18 month contract with them . if you want to sign a contract with the devil go with talk talk you wont be dissapointed you can never ever leave them without parting with an extortionate amount of cash .TERRIBLE TERRIBLE TERRIBLE stay away .
Reviewer
Graham
Location
Essex
Date
30/03/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Have been quite pleased with the services we have been getting, but then we got problems and the level of understanding and customer service was extremely poor. If I wasn't tied into a contract I'd be leaving.
Reviewer
P Gee
Location
Shropshire
Date
29/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had very poor service from Talk Talk. I left them after the third hacking episode last year. I tried to raise a dispute with them over my outstanding account - they repeatedly ignored my letters and requests by phone. No-one understood that failure to protect a cust0mer's personal data is a big deal to the customer. There's no-one in the UK to take up your complaint or take responsibility for a decision. I managed to get someone in the offshore call centre to agree to a 'payment plan' but now I'm being harassed by phone calls and texts. Awful, awful customer service, & Ofcom just stood on the touchline & said 'we can't help'. I switched to Sky and found better connection speed and better customer interaction
Reviewer
Les Shires
Location
Isle of Man
Date
29/03/2016
Comments:
My issue is with webmail only as talktalk do not operate on the Isle of Man. Cannot access webmail since 24th March. Urgently require access. Been given so many reasons and no change. I want to access it transfer all information to a non talktalk email address . This company is so bad !
Reviewer
Dave
Location
Manchester
Date
29/03/2016
Comments:
Talk Talk have dropped my connection speed from rubbish to almost non-existent since they learned that I'm switching to a new provider next week.
No surprise really because the only time I have had a half decent service from them during my time with TT is during the couple of weeks after phoning them and threatening to switch.
Absolutely awful company. slow speed, constant drop-out, poor customer service from Indian call centre, they lost my details and left me vulnerable to scammers. AVOID AT ALL COSTS.
Reviewer
Lara
Location
London
Date
29/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible terrible customer service. Painfully slow service.
Reviewer
Norman
Location
CWMBRAN
Date
29/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slow internet speed, did not inform me that my contract had finished, stopped sending me bills, so I did not know that my contract had expired and that I was on a higher rate.
Reviewer
George Bontea
Location
London
Date
27/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband service ever had. Hidden charges and unexpected price increases (twice in a year)
Customer service is appalling, avoid at all costs.
Reviewer
İSMAİL
Location
YORK
Date
27/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
nasty customer service, do not deliver the discount they promised and needed to re sign up for 18 months to get what they promised in the first place 2 months ago.
Reviewer
Louis
Location
Reading
Date
26/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
To be honest TALKTALK has to be the worst company I have ever come up against. Twice my personal details have been hacked, price increases and because they can't understand a word I said I have to pay them £152.01 to cancel The broadband speed was OK at best. The rudest customer services 'managers' I have ever spoken to. DO NOT GO TO TALK TALK.
Reviewer
David
Location
Lowestoft
Date
25/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor service, broadband constantly drops out. Will revert back to Sky as their service is by far superior.
Reviewer
Nanthujan Sriskantharajah
Location
Croydon
Date
25/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst Broadband and Landline provider in UK. I would recommend not to join TalkTalk. Worst customer service also. Paid £43 per month and no use at all. Broadband speed would be around 1mbs and there won't be line connection for a week in a month.
Reviewer
Chris Bond
Location
Lowestoft
Date
24/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most incompetent rubbish service it has ever been my misfortune to encounter. Slow Broadband, frequent crashes, and totally rubbish customer service!! I have been arguing with these imbeciles for 6 years and still they cannot get things right... I do sincerely wish there were another supplier in this locale!! COMPLETE MUPPETS!!
Reviewer
Angelika
Location
Bedford
Date
23/03/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Comments:
I just would like to say that I found customer service really friendly and helpful... I've read your opinions bout broadband and I've decided to cancel my contract with them... But I cant say that customer service is rubbish as some1 ve said ... They r lovely:)
Reviewer
Dave
Location
CHelmsford
Date
23/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
After having a fault with the phone line an engineer rectified the fault and stated no charge . After 2 months they took £65 by direct debit without notice this is against the direct debit guarantee regulations and when I complained I got fobbed off . Very poor customer service and advise other customers not to go with this rip off company
Reviewer
Daniel
Location
glasgow
Date
23/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A truly dreadful company: poor connection speeds, extremely unreliable wifi (drops out on various devices, regardless of distance to router and number of devices connected), inconsistent billing, and the most incompetent outsourced customer service lines Ive ever experienced.
Please just avoid.
Reviewer
Victor
Location
West Yorkshire
Date
22/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst thing I have ever done signing up to TalkTalk.Connection constantly dropping out, hours on phone to "customer service" switch on switch off,we have reset our end etc. etc,fault at your end (no fault at my end )As soon as my contract has ended will be off!
Reviewer
Jonathan
Location
Milton Keynes
Date
21/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Talk Talk have the worst customer support I have ever experienced EVER - Do not use this company, there sales team are very reassuring but once you are in they will make you very miserable with bad billing, hefty exit charges and poor line service. They do not show any empathy for disputes and have cheap call centres dotted in India and South Africa with poorly trained less than friendly staff. Choose them if you wish but be warned you will regret it!
Reviewer
Malcolm Nursey
Location
Norwich
Date
21/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
After many years with Tiscali/Talktalk finally after 18 months of problems left and went to BT.
Within 24 hours of change over all incoming and out going e-mails blocked. No action now 7 days later after many calls through a system that blocks you every time with its being escalated to faults. Cannot find a way through to UK head office.
Reviewer
Marlene C
Location
Exeter
Date
21/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish I could give a negative rating, as this is the worse company I've ever dealt with.
I've done a basic broadband and TV contract and cancelled the next day after it has gone live. Stupidly, I've paid my line rental in advance. Since then, I've talked to many many different people on the costumer Service and all made promises to solve my problem and refund me and it hasn't happen. All avisors tel me one thing and then do nothing to solve the problem. I've been lied since the beginning to sign the contract (as I was told I could upgrade to fibre broadband if internet speed was not good enough and when I tried to do so i was told I couldn't do it as fibre was not available in my area!!!) and now am being lied over and over again.
Wish i had the money to hire a solicitor or a lawyer to sue this awful company, but I can't because TalkTalk is stealing my money!
I wish I had read all this reviews before signing the contract, because I would definitely not do it if I knew what kind of company this is.
Will never ever use TalkTalk again and will talk about my bad experience to as many people as possible so they are alerted to the deceitful cmpany talktalk is.
Reviewer
Sarah OSullivan
Location
Calne, Wiltshire
Date
21/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Completely and utterly useless. Don't do what I did and transfer, its a waste of time and energy. I think I have spent over 4 hours on the phone to no avail. They cant do what you want them to saying one department is in India and the other in Phillipines, utter disregard to customers, DONT BOTHER
Reviewer
Gaurav
Location
London
Date
21/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am afraid I have to give even, at least, a STAR to this bloody company....
If you are in area around Canons Park, I would ask to rather prefer killing yourself then to take this connection.
USELESS SERVICE PROVIDER......
Reviewer
Debvfm
Location
SIDCUP
Date
21/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with Talk Talk for 6 weeks after leaving BT. Had no broadband every since, their customer services in Mumbai or wherever they are are shocking and advised that if they had to call an engineer to fix it they would charge me. I have left them and change to Plusnet soon but Talk Talk have sent me a laughable bill. I shall be sending my own invoice for loss of earnings due to lack of boardband.
Reviewer
pleb
Location
huntingdon
Date
20/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
l paid to have superfast broadband ,it cost £25.00 to change,well i wished i hadnt,i have been with them for years had no real issues until now,when i complain they just say its the laptops etc we are using ,today and yesterday have been dreadful ,cutting out when im in the middle of banking ,up for renewal in July ,think i will be changing,reading in which magazine someone called zen internet
Reviewer
duped buy talk talk bullshot
Location
glasgow
Date
19/03/2016
Comments:
do you want ripped off, do you want crap internet connection do you want crap customer service, do you want charged for free vists , do you want inaccurate billing, then sign up with talk talk cause we will give you the whole lot
Reviewer
Matt
Location
Norwich
Date
19/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk, charged me 'Contract breakage fee' after I was told by an advisor before I placed the order that I would have a 20 day cooling off period if I wasnt happy with the service.
I ordered Talktalk landline and internet on 01/02/2016, which went live on 16/02/2016, I wasnt happy with the internet as I was guaranteed a minimum speed of 2mpbs, I was getting between 0.80 and 1.60mbps.
I was told by an advisor that I wouldnt be charged to leave Talktalk but since I switched to BT on 07/03/2016, they have now changed their mind and on 19/03/2016 I received a fee of £233.18, I went online to speak to an advisor who said they will continue to charge the amount, even after I was told I wouldnt be charged.
I even went online on 12/03/2016 to make sure I wouldnt be charged, which I took screenshots of the conversation. I also have proof the speed was not what I was promised.
Reviewer
Vee
Location
Birmingham
Date
19/03/2016
Comments:
I give them 0 ratings for everything coz that's what They deserve.
Got a call a month ago saying "yr internet will go off in 2 hours coz yr internet is being hacked. So follow these instructions on yr laptop, then type in Teamview" ( then they will be able to control my laptop remotely) I cut the call when I realised what they were trying to do. Since then I've been getting these calls every week & I cut the calls while they're still talking. Def terminating my contract.
The WORST customer service I've ever experieced!!!! Very rude and clueless. Does anyone from Talktalk ever read these complaints.
Stay away from Talktalk.
Reviewer
the captain
Location
glasgow
Date
18/03/2016
Comments:
well what can you say nothing but fly men free engineers vist cost me £85.00 never seen any monies back got credit on next bill, got name, tel number stolen when they got hacked calls from scammers all the time bill charges never the same always different constant disconnections slow speeds cant understand help desk paid my early termination fee just to get shot of them stay well clear dont fall for the adds telling you they are cheaper cause they will bump up your bill when it suits them and you will be on phone for long time to sort it out but you will not get money back conmen
Reviewer
Aaron
Location
Carnforth
Date
17/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company should just die.
I got a broadband speed of a whopping 0.02mb all day Today!!!! I couldn't even load Google.
Reviewer
Danna
Location
Aberdeen
Date
17/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After being with Talk Talk for many years I am appalled by their broadband speed now it's awful so slow, drops out all the time so frustrating, after my contact finished in October my bill went from £25.00 a month to £47.00 a month for the same appalling service. Any written confirmation of my new charges or even an email.... Not a chance! In your terms and conditions from 18 months ago in the small print....Disgusted by their service and customer approach feel I have been ripped off ...would NEVER go back to then again....poor show Talk Talk . AVOID don't get taken in by the cheaper prices its not a good deal when they don't provide what they promised and then leave you high and dry! Mask and pistol comes to mind...down right legal robbery.
Reviewer
Jack
Location
Midlands
Date
16/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely aweful, worst provider we've ever had, cannot provide the speeds they promise, or any sort of internet for that matter, took me the best of half an hour just to write this review, terrible customer service who either pretend the problem doesnt exist or are cheeky enough to try and make you pay to solve the problem, for us we had to pay (after some bargaining) an extra £5 to switch to fibre optic however thats given us slower speeds and another 12 month contract we've been told we have to pay hundreds to leave from. Please do not go with talktalk, its not worth the time they put into its name.
Reviewer
Adam
Location
New malden
Date
15/03/2016
Comments:
The worst broadband service in uk, every single day lost the connection few minutes several time, worst customer service ever, I recently changed to sky, much much better
Reviewer
Jamie
Location
Victim
Date
13/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Waste of space if you use their email service. Very disappointing and frustrating. Often down for upgrading, often impossible to log in to emails or freezes or drops out. My advice, avoid like the plague!!!
Reviewer
Dave
Location
Manchester
Date
13/03/2016
Comments:
Leaving TT this coming week.
After suffering for years with slow speeds and constant dropouts, final straw came last week, when I almost fell victim to a scam. A scam made plausible by TT.
The scammer was very well versed in TT practices and came across as genuine. I've had numerous calls from and to TT over the years and was completely drawn in at first. However, as the call went on I became increasingly more suspicious and finally called an end to it but not before the scammer had messed up my computer and taken £100 from a debit card (later covered by my bank).
Yes I should have known better than to have agreed to some of the requests made by the scammer and with hindsight the alarms should have been ringing earlier but TTs bad service, foreign call centres and security breaches made this scam a whole lot more effective. What was TTs reaction to this when I called them after? They tried to sell me an upgrade.
I wouldn't recommend TT to anyone looking for a BB service. The product is poor, their customer service is poor, they cannot be trusted and more than anything they will leave you vulnerable.
DO NOT TRUST THIS COMPANY. I CANT EVEN AWARD THEM 1 STAR IN ANY CATAGORY.
Reviewer
shayne
Location
Date
12/03/2016
Ratings
Reliability
4.00 stars
Comments:
WIFI is so slow, customer service is awful, the man on the phone was too busy laughing at something in the office and wasn't helping the situation.
Reviewer
Liam Marsh
Location
Northampton
Date
12/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Constantly slow speeds only reasonable speeds achieved at 3 in the morning. Since the companies account customer information was hacked I have been plagued by people phoning me and referring to me by name saying they are from talk talk. They try to pretend your slow speed is due to hackers who have compromised your PC and want you to let them download software to enable them to fix it. Realy they want to steal your banking details.
Reviewer
Eddie
Location
Edinburgh
Date
12/03/2016
Comments:
I will sincerely advice no one to join talktalk,but they the worse network provider and there customer service and technical can't be off any help.
They only play you around never get things done or follow up and still expect you to paid every month for the service which I think is a rip off.
Reviewer
Jean
Location
London
Date
12/03/2016
Comments:
I cant ranking at all. I want to rank all -10 stars. A totally rubbish company and they should stop to steal money from customers. I can't wait to leave the rubbish copmay that I never have in my life. Talk talk is rubbish.
Reviewer
Dean
Location
Purley
Date
11/03/2016
Comments:
I am 59....This is the worst company I have ever had the misfortune to deal with.
Absolutely terrible customer service, poor complaints procedure and in my opinion they don't give a damn for their customers. It's just about greed and shareholder return. Will NEVER use them again and I hope they get taken over and the senior management replaced as they obviously have complete disregard for the bread and butter customers that pay their exorbitant salaries.
Reviewer
Craig
Location
Bristol
Date
11/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The WORST service i've ever had from an internet provider.
1. Shocking poor connection speed.
2. Awful customer service and advice.
3. Online account was poor and changes to my account didn't happen.
4. Tried to con me out of an early release fee when I was out of contract.
Please do not go with TalkTalk as a provider, you will regret it instantly.
Reviewer
frances
Location
Great yarmouth
Date
10/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Having been with Talktalk since 2008,i decided that i would take my account with me upon moving to new address. I spoke to at least five different departments, all asking for the sameinfo given to the first person, I eventually explained what I wanted, but upon furnishing them with Postcode and new address, they were unable to find it. I repeated the post code four times, and phonetically spelled the address... Still couldnt find it, hung on another ten minutes whilst being transferred to yet another depts, and they found the address, but said there was error on the line..asked me to ringback...I refused, as i had spent the best part of an hour on the line to them...They promised to ring back next day.....4 days later, no contact from them rang again....This scenrio went on for two weeks, to say i was stressed was understated.... after 5 phone calls to them, I spoke toalady there who apologised for not being ale to help, and it was she who suggested I try another provider. I cancelled my account with them, that very day 30th October 2015. The next day we were unable to get a line out, the phone was dead. As we were moving on Novemebr 6th, wewere not unduly concerened, having had both our mobiles (my partners and I)... We phoned BT, told the what we wanted, and an hour later they phoned, telling us our new line would be connected, on the day we moved in, and even gave us our new landline Number....Well the day after 31st October I recieved a phone call from Talk talk customer services, saying they were were dissapointed to be losing us as customers as we had been with them for eight years, but was very sorry they were unable to help us on this occasion....End ofit..? No way, after payng the months direct debit owed, i cancelled the payments. They have continued to send me monthly Bills ever since, and despite ringing them them a further five times, I have gotten nowhere at all. Now a debt recovery agency are chasing us for £177, for the last 5 months... I explained to the agency what had happened, and apparently they had no luck with Talktalk either... Now after a total of 12 calls, being kept on hold and going through a mishmash of a menus. I have still not got anywhere. What part of "I no longer have your service and have moned" do they not understand ... ?? Its been a nightmare, and the language barrier is a huge problem. Plus the direct way they talk, sounding at times to be very rude... They want my new address, what for ? My dealings with them was at the last one , nt this, and as they couldnt find it in the first place what good would it do if they had it, as far as they are concerned its non existant... Meanwhile i continue to fight against paying monthly bills for an account that was cancelled in October, with no payments out standing... Its disgraceful way to run a business...I certainly will not be recommending them to anyone....
Reviewer
joanne
Location
Burnley
Date
10/03/2016
Comments:
Stay away from talk talk. I cancelled 2 days before contracted ended because bad Internet speed I've had loads of chargers. Everything I ring up they don't understand a word in saying. I feel like smashing my own phone up it winds me up that much being on the phone for 1 hrs repeating yourself over and over again. Still haven't got anywhere
Reviewer
Jackson Tines
Location
Ashford
Date
10/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
TalkTalk is cheap, but you get what you pay for. The broadband service was slow and dropped out frequently.
There were multiple problems with billing. Either they would bill me too much or they would apply credit to my account and take it away again, creating confusion that they couldn't understand.
I once made an official complaint about the billing mess, and they never even bothered to reply.
Their customer service is really poor. Their call centre staff are all overseas and have poor English. Even if they understand the problem, they have no ability to help you. You have to spend ages waiting to talk to someone.
Add to this the fact they they apparently treat your personal details with no care at all, allowing them to be stolen and used by fraudsters, and you're left with the UK's worst broadband and phone provider.
Avoid like the plague.
Reviewer
Clive Harrison
Location
Thornton cleveleys
Date
09/03/2016
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I purchased Fibre optic broadband in December and experienced connection drop-outs from the beginning. After being immensely patient for two months I did all the usual checks to no avail. After three months suffering and repeated calls to the help desk, who I must say were really helpful without any kind of end results I eventually got an engineer who confirmed my set-up was perfect. The engineer determined the fault was the router. I then received a text saying the fault was fixed. I called to say it was not then went through all the checks again (FFS!!!) I asked to speak to a manager and eventually got to speak to Mr.RAJAT. I explained the whole scenario. He then understood my frustration and undertook a few remedial checks and agreed with my understanding of the problem, in that the router was the cause of the problem. He acted immediately to dispatch a router with the correct firmware and software to resolve my drop-out issues. 4 days later I received the upgraded router and all drop-out issues have been resolved so far. I am receiving a reasonable speed and reliability at the moment. Mr. RAJAT has been the only person on the help desk to understand and resolve my technical issues. Give him my sincere gratitude and you may wish to give him a bonus because I was at the end of my tether and would have left Talk Talk if it wast not for his good work. Thank you.
Reviewer
PA
Location
Lincolnshire
Date
09/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It is difficult to put into words just how bad the 'new, upgraded' email service is with this service provider. Even trying to delete an email takes around 30 seconds and if you try to delete a group, you have time to go away and make a cup of tea. I could go on, it is simply hopeless. Whoever designed the new website should be fired and not allowed to work in the industry again!
Reviewer
Carole Dunn
Location
Spennymoor
Date
09/03/2016
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have had my problems with this company and almost left last year. May times I have threatened to leave but being 64 I don't like change and am scared to start again with all the hassle of it. Many of my friends and family told me to leave but I have got to say that every time I have rang them with a problem they have been very good to me. Tonight I had a problem... They were going to charge me for cancelling my contract as I have changed it to fibre broadband. A consultant named Denzer actually spoke to her manager and got that charge wiped off. Personally if you get frustrated but then speak to someone who 'speaks English' it helps a lot. I am not racist but hey ! Sometimes I have given up because I can't understand what they are saying. This causes so many bloody problems for me in the past for me. I know that many of you have had so many problems but I can honestly say that if you 'kick off' and threaten to leave they are very good.
Reviewer
sue
Location
sw london
Date
09/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with them for years. It's a bit like that nagging headache that won't go away. Phone line has a permanent engaged tone. Broadband is slow with pings of 2441;207;1987;194;87;
I have been charged for engineers fees as talktalk can't locate the faults.
I believe customers should Walkwalk instead of talktalk. They are not worth the headache go elsewhere
Reviewer
Geoff Baker
Location
Cornwall
Date
09/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish I had read these reviews before I switched to them 2 months ago. Since then the service I have received has been avbsolutely appalling. My experience with customer service has been the same as all these other comments. Rude and Arogant. That's when you eventually get to speak to someone. If I explained the problem once I must have done it a dozen times and still they don't understand.I have cancelled my contract and they are now chasing me for a cancellation fee. I will look forward to seeing them in court on that one.
Reviewer
peter
Location
leicestershire
Date
09/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
if you want poor speeds unreliable connection and incompetent customer advisors this is the company to go with .
dont touch them with a barge pole!
Reviewer
Ian
Location
Birmingham
Date
09/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is possibly the worst Broadband company in the UK. They would not survive in other countries but somehow stay afloat due to the British people's apathy towards ISPs. Not only does our internet cut out at least 3 times a day for no reason, Talktalk also throttle broadband speeds. So instead of receiving our whopping 3MB broadband, in the evening or at weekends, we receive 1.5mb broadband. Our household has made a chore out of rationing bandwidth - "Are you using Iplayer? we want to watch sky sports. Are you watching a youtube video? suddenly I can't do anything. Are you on Spotify? I can't play this game any more".
We have had 3 engineer visits over the past 8 months due to broadband speeds dropping to <1MB internet, often 0.2. Talktalk have been absolutely useless on the matter. Often attempting to blame 'wireless speeds' despite telling them we use Powerline adapters throughout the house.
The first engineer replaced the apparently faulty router, nothing changed. the second did not even come to the house, and called to say he was fixing something on the line- nothing changed. After phoning the 3rd time, in early January, they said the engineer was coming on February 20th. So we had <1MB internet for a whole month. After messing around for an hour, the engineer finally confirmed there was a fault on the line, and BT engineers would fix that fault in the next 3 days. Since doing so, our speeds have gone up to a whopping 2.8MBps. Unfortunately, the broadband cuts out about 2 times every morning for 15 minutes, and 2 times in the evening for about 15 minutes for no apparent reason.
I urge you not to use this company as they simply do not deserve your hard earned cash. They deserve to be out of business and would be deemed unfit for purpose in other countries, so why not here.
Reviewer
dan
Location
gillingham
Date
08/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
nothing but problems, call centre is next to useless.. would definitely not recomend
Reviewer
fossa
Location
mansfield
Date
08/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Trying to cancel contract due to cyber attack in 2015. 10 letters sent, 2 received back of the standard type reply. Managed to get call from CEO office who said the cyber attack wasn't TalkTalks fault which to me is like leaving your front door unlocked, being burgled and trying to claim off the house insurance. I know what there response would be. Still ongoing.
Reviewer
Valentina
Location
London
Date
08/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do NOT get talk talk, 1month without Internet and still there paying for it. This issue seems to last forever. Call Center kind bit absolutely not useful. Save a lot of frustration, go for another network.
Reviewer
Sean
Location
London
Date
08/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Like many people do, I was looking for the best online deal so I went through Uswitch and was forwarded to Talktalk.
I enter personal information, bank details, order details to Talktalk.
I receive e-mail confirmation FROM @talktalk, with order number confirmation.
However, contract length is wrong on e-mail confirmation. So I decide to call up Talktalk helpline, who are polite - BUT, this is where it goes awry - no details exist on their systems about me....zero.
Please help me find my details Talktalk. Where are my bank/personal details that I gave to you. Why are they not on your system anywhere and why is there no reasonable explanation as to why?
I can't even cancel my order/account with them because I do not exist on their system. BUT if i try and make another order through their phone sales team they can see a pending order in the system......
All confusion and no answers. I've been told to contact Uswitch. Great solution Talktalk (!)
Reviewer
Kylie
Location
Surrey
Date
08/03/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've had great service from talk talk. Very efficient and helpful. I think it's a well organised company. There's been no trouble with my broadband. Signal seems to be strong all the time, even though they explained it could be intermittent at the beginning.
I would definately recommend from the experience I have had with them.
Reviewer
isotho
Location
Kent
Date
07/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Just left talktalk - gone to plusnet who are just as bad for customer service, if not worse!
Main reason for leaving - email server was rubbish, went for days with no access to emails
Reviewer
Dave
Location
rugby
Date
07/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The you view and landline works fine but the internet is incredibly slow and will definitely lag if you have more than 3 or 4 devices . I would reccomend spending the extra and getting fibre optic from Virgin or BT.
Reviewer
mark rice
Location
london
Date
07/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have no internet for over a week,every day i call them they say sorry we can fix this ,nothing gets fixed despite promises being made every time ,they told me the problem was on my end with my router, it is brand new even connected there router same thing no internet connection, so i paid for an it engineer to look at the settings etc ,his verdict was everything was good on my end settings router configuration ,talk talk say they dont know how to fix it so i will have to go with another provider, i was leaving anyway ,this is where it gets more tricky trying to cancel the account ,they ask me again to reset the router ,i told them i will not do it as i have tried this 50 times already ,so i go through the whole thing yet again,they never listen ,they dont speak basic english and read all there answers from a piece of paper that they all must get in training,if i could give them zero stars i would ,this company is really awful to deal with and i know why people are leaving in there thousands .
Reviewer
Mark chorlton
Location
Macclesfield
Date
07/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My broadband keeps dropping out so i'm losing all wireless signal. Phoned several times to try and explain whats happening but because they have no uk call centre what im saying is getting lost in translation and its hard for me to understand their service members. All they do is send an automated email so you can try and fix the priblem yourself. Wish i'd never gone with talk talk and can't wait till my contract is up. Will never choose them again.
Reviewer
Shirley ann
Location
Manchester
Date
07/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They give you wrong information, when you call to complain they don't listen. Even some of the their top so call manager is rude and luck customer care. Can't wait to leave talktalk.
Reviewer
Sophie cotton
Location
Holsworthy
Date
07/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absoloutly disgusted with this company been with them for over 2 years and recently moved house we rung the company to cancel our contract with them as it was due to end and we had found a cheaper company but the lady from talk talk manage to persuade us to stay as she said it would only cost £32.00 a month for fibre which we thought was a good price and the only charge we would get is a delivery charge for a new box which was fine. Had my bill come through today for £125.00 due to hidden costs that the lady never told us about rung customer services to say that we should of known about it and that we still have to pay which we obviously didn't no about as we wouldn't of stayed with them if we did avoid at all costs absoloute rip of merchants
Reviewer
Tim K
Location
Chepstow
Date
07/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible - don;t touch them with a bargepole.
Example:
me: "I have no dial tone"
cs: "Is this a problem with international calls?"
me: No - I have no dial tone"
cs: "Please try dialing xxxxx"
me: "That won't work - I have no dial tone"
cs: "Dial xxxxx - I can't help you if you don't follow instructions"
ms: "Just order an Openreach engineer"
cs: "Unless you follow instructions that will be £65"
etc etc for nearly 30 minutes
Reviewer
Anbo
Location
Lancashire
Date
06/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Talk Talk for a number of years, but since all their problems with the hacking, I have had constant problems with losing connection, have spent hours on the phone trying to understand what they are asking me to do, I work full time, and it really is the last thing I feel like doing when I get home from work, it is a long story but their new email is now the last straw for me, it wont't load, it won't delete, it is pitiful, so I am leaving....can't wait!!
Reviewer
Kaori
Location
London
Date
06/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I switched to TalkTalk but they processed my account as new and didn't cancel the contract with the previous provider. As a result, I've been paying for 2 accounts and they simply tell me to sort it out myself. The router has a fault and can't use VPN, the speed is slow although I'm paying extra for a super fast fibre broadband. It totally disconnects every evening for about 30minutes. I can't wait to end this contract.
Reviewer
georgia
Location
cumbria
Date
06/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up to talk talk last april, I had the regular broadband and it worked fine for 7 month. For the last 5 month my broadband speed has been awful! making it impossible at times to even watch a youtube video! I was very upset about this so I emailed talk talk who replied after a week and said they would phone me back in the next 72 hours. this was on a thursday, I am yet to be contacted. So after i could not watch Netflix today, I have now transferred my services over to SKY. which handled everything so well. they explained that talk talk will slow you down at peak times because they have a traffic thing to stick by. I am furious about the way talk talk dealt with my problems, they have lost a customer and I will not be going back any time soon.
Reviewer
Eleanor S
Location
UK
Date
06/03/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever. I cannot believe they have made it so big, these people are rude, lie, do not care for customer satisfaction and have even stolen money from my partner and given him only a quarter of the money owed to him (the full amount being somewhere over £200)
I am constantly having to fix my sisters router, as well as resetting it 4 times in a row before it works, not to mention that I have done that this morning and the internet STILL does not work. My computer wont even load speed test or google.
I have serious problems with talk talk and I refuse to be a customer of theirs again! Please, if you are considering talk talk, walk away from it now! They may steal money off you too! I think they are a rubbish company with no morals or care for what service they actually provide and they don't care about how your money is being spent. These morons need to be shut down for all the stress they cause. No one needs this much stress from a ******* broadband company. Talk talk. Suck it.
Reviewer
Ahmed
Location
Eccles
Date
05/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish had problems with talk talk since day 1 i am paying for line rental that I don't even use an the broadband is disconnected .
Great!!
Reviewer
spirited wanderer
Location
portsmouth
Date
04/03/2016
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Comments:
So tesco sold the perfectly decent service to talk talk. It drops out all the time. Under tesco my service was excellent - never dropped out and the customer service was brilliant. I phoned talk talk to tell them i wasnt happy. Im a network engineer so told them not to give me any flannel. Oh my days. They did an end to end test and said that there was nothing wrong with the line but they would send an engineer anyway. Apparently they could see when my service dropped out and actually said the weather could be affecting it. Yes - it could - if i was relying on a microwave service. So ive switched. And i cannot wait. Avoid avoid avoid
Reviewer
Alan Dester
Location
dorset
Date
04/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is the biggest load of crap out. I have had endless problems with their email and now they have deleted one of my email accounts without warning and refuse to do anything about it. It is going to the ombudsman this weekend.
DO NOT USE THIS COMPANY !!!!!
Reviewer
Ahmad
Location
Dundee
Date
04/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband company in the world. I have used many company in Japan, Malaysia etc, but TalkTalk is the worst company ever I used. Don't trust this company. Lie upon lie,
Reviewer
Margaret
Location
London
Date
04/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with TalkTalk for a considerable amount time. Upgraded to fibre package, but resulted in no internet for 3 weeks. Upon contacting TalkTalk, I was transferred from various departments in TalkTalk who logs the explanation / information on their system but yet again had to re-explain everything again.
1. The BT engineer was not sure whether a charge would be applied
2. I questioned and queried this through the complaint letter and was informed by TalkTalk that no engineer charge would be made.
3. 2 months later, my TalkTalk bill now shows £65 charge
4. Ignorance staff member and bad customer service.
Overall recommendation, avoid using this company at all cost. False advertisement of products and services, in addition, hidden fees.
Reviewer
Thivagar
Location
Cosham
Date
03/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most worst service I ever received.
Reviewer
Fred
Location
Lancashire
Date
03/03/2016
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
5.00 stars
Comments:
Talk talk is highly reliable (never drops connection for me) BUT is very cheap for a reason. I get 1.7mb maximum and is far too slow for gaming or youtube. I usually don't even get 1mb according to Steam and it takes at least 1 minute to load any simple webpage. Other people I know have the same problems, just avoid it if you want your internet to load within the day.
Reviewer
Patrick Murphy
Location
Luton
Date
03/03/2016
Comments:
I was with TalkTalk, they signed me up to a contract they could not fulfill, min Fibre broadband speed on the contract was more than the line could actually provide, lived with bad speeds then managed to agree to cancel the contract for the broadband only, so I thought, they have now ceased my landline without any notification, I have had my phone number now for 25 years and the property has had the number for over 60 years, yet after 5 months of TalkTalk they have now 'lost' the number after ceasing it yesterday, even though they never once advised me of this and I told them I wanted to retain the number and another provider was going to take it over, they must be the worst provider ever, their Customer Service is useless beyond belief, they get no rating at all because they are so incompetent and useless. Now I have to speak to the Ombudsmen to try and see what can be done but I believe I have now lost my number. Never ever use TalkTalk, how this company manages to stay in business is beyond me.
Reviewer
Julie Primon
Location
Cardiff
Date
02/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible experience with TalkTalk. The 'Move Home' process on their website includes a brand new EIGHTEEN MONTH contract (although, of course, it's written in letters so small that if you don't look for them you will never find them). When I realised what had happened and tried to break away from them, they charged me £152 for breakage fees and no amount of phone calls and vocal dissatisfaction brought them to do anything to help or even soften the blow. Their customer service might as well be non-existent. They do not listen to you and keep repeating 'terms and conditions' of the contract. It's as if they want to make you feel like an idiot and do not care at all whether you go away dissatisfied. I paid the breakage fees merely because I never wanted to deal with them again. Would advice anyone who wants to retain their sanity to go for another provider.
Reviewer
Brian griffiths
Location
Huddersfield
Date
02/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible broadband provider in all aspects. Please note if you read this review whilst looking to choose a provider...DON't go with talk talk, you will regret it from day one so be warned.
Fortunately my contract finishes in a couple of months and I can't wait to get the hell out.
4 times they promised me call backs from management and the CEO office and 4 times they never did call.
Slow speeds they tell e is because I'm using wireless? WTF? Who uses wired these days? Pathetic company that is not fit for purpose.
Reviewer
Susan
Location
London
Date
01/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Since joining 4 months ago I haven't been able to register for my online account due to their security problems. Now registration appears to be possible except the process doesn't work, I can only get halfway through as I am not receiving the code by email to let me complete my registration. Therefore if I have a query I have to call as I cannot do anything online. I think altogether I have spent a few hours on the phone to their customer service staff trying to solve various queries. Half the time you can't understand what they are saying as it sounds muffled and their accents are not clear either. they are slow and don't seem to know what they are doing. They are pleasant enough but fairly useless, taking hours to try and resolve problems. I have just spent 30 minutes on the phone talking to 3 different people just trying to get £1.90 back for a paper bill charge (which was supposed to be free because I cannot register and see my bill online) and to get my registration complete. I have the credit but still am not registered so will probably have more problems in the future. Its just not worth the hassle and I will be looking for another provider.
Reviewer
DrNickL
Location
Barnet n14
Date
01/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Utterly shocking service. It is a staggering example of how little real consumer competition there is that this company can survive in today's vibrant market.
After moving in, it took them 14 days to sort out a Broadband problem and then we used for call divert which is faulty too - telephone line regularly drops calls for no reason as well - and 14 days after reporting the call divert (needed for emergency purposes) we're still getting the run-around.
Reviewer
B Reed
Location
Leicester
Date
01/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have fibre broadband and rarely get dowload speed above 10mbs. Connectivity dreadful and when I do get connected it will cut out frequently. Emails can only be received on a hit and miss basis.
POOR POOR POOR!
Reviewer
David
Location
London
Date
01/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid talktalk at all costs, poor broadband and telephone service. Their customer service staff are appalling and the broadband speed is a disgrace. I have to say the worst service I have ever received or come across, avoid this company at all costs.
Reviewer
Gregor
Location
crewe
Date
29/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
bad bad bad keep away from them
broadband speed average is 0.2 mbps
wasting money that all
POOR joke !!!!!!!!!!!
Reviewer
a
Location
Croydon
Date
29/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet provider ever. Internet speed is terrible, and customer service keeps blaming us, everything is alright on their side of course. Customer service people are like monkeys reading the text on their screens, regardless your comment or explanation. Any other company is better than this.
Reviewer
susan
Location
london
Date
28/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with talktalk a number of years. The broadband has always been slow and cuts out. I have fibre but it makes no difference. I am within 10 metres of the main juction box on the road. I have spent over two weeks Caught up in Web of lies from your customer services team. Only to receive some generic letter from them, that's full of Blah blah blah sorry you had a bad experience. They didn't even mention my complaint within the letter.
My problems were as follows still not sorted-
1. £65 charging for NOT fixing my line-
2. Taking said £65 without notification or consent -
3. Calling my number and hanging up when I answered. Then reporting on my account unable to contact customer- a lie
4. Calling me from said number 08009555511 on my mobile and say
that that number was not their's and saying the other calls were not them either. Another lie
5. Said they would fully investigate and forward full report to me with action taken- yet another lie
What do I get - lie upon lie; a generic letter; more bad phone calls; & still have a bad phone line and slow broadband.
I dread calling them to try and fix this continuios problem
Reviewer
L Smalley
Location
Morecambe
Date
28/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't use this company, the internet speed is too slow for gaming, the Wifi is intermittent and the customer service conversations will rob you of your will to live. Just use other provider, frankly ANY other provider.
Reviewer
Carol
Location
swansea
Date
27/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst fiber broadband ever,no technical support just conversation and challenge your technical skills, total rubbish company, I just opened new 18 months contract and the first two months always got "network" problem, seems to me nothing to do the telephone line yes, but I still not got the services, next 24-48 hours total nonsense, wait for half a month get a bit message, so regretful open new contract with them, fiber is even worse than my previous broadband
Reviewer
Gaura
Location
Southall
Date
27/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish broadband... Just very disappointed with talk talk services
Reviewer
snailspace
Location
mexborough
Date
27/02/2016
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Was told 2 years ago getting fibre in area still not arrived. Customer service says slow speed (average 6mb due to distance from exchange
Reviewer
Rob
Location
Shrewsbury
Date
27/02/2016
Comments:
Don't be caught out bu their Love to shop voucher scam! Even after being PROMISED BY A MANAGER that I would get my voucher - NOTHING... HALFWAY INTO MY CONTRACT ALREADY....
Dont even think your Internet will be slow - it is non-existent quite regularly, slow at best.
Absolute RUBBISH!
TALK-TALK IS JUNK!! JUNK-JUNK!
Reviewer
Nick
Location
London
Date
26/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk really do have the worst customer service I have ever experienced. Following a fairly smooth start and visit from an engineer to establish the broadband and phone line, we then had 'technical faults' on the line as Talk Talk explained it, with no resolution date given. When I then tried to cancel it I was passed from adviser to adviser. After 3 phone calls of over 1 hour each I eventually got an agreement to cancel the contract. Slow and unhelpful customer services. I'll never be choosing them again as an internet provider
Reviewer
Eralp Erakalin
Location
Macclesfield
Date
26/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
E100/100 Mbit/sn over 135 days order still not delivered with £1900 Cancellation fees.
We have been placed an order for 100 Mbit/sn leased line fiber optic ethernet on 13 October 2015.
Today is 26 February 2016. We are still awaiting for the line. TalkTalk Business couldn't give us any ETA at the moment. Their first ETA was 65 working days which was End of December. They blame to BT Open Reach.
We tried to cancel the order, TTB answer was 'If you cancel order now, we will charge you with £1900 cancellation fee'.
I tried to reach my Account Manager, but I couldn't. Call centre operator told me he was out of office. I called them again 10 minutes later, but this time I give them another company/name instead of mine. Surprisingly he was in the office!!.
Apparently We are stuck with TalkTalkBusiness. Otherwise we have to pay £1900.
So, My suggestion would be to you people; go with proper option choose BT / Virgin.
Reviewer
elly
Location
west yorks
Date
25/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had problems from the start,loop holes hidden fees and incompetence.Said first payment was due 15th of mth following connection.We had it put in on 12th.we were led to believe this meant mth after.when actually was due 3 days after installation. Then we got charged £16 by bank and £10 by talktalk for late payment.When you ring they are rude and misleading.Could hear them mocking me to each other down phone.Had nearly £20 extra on usual bill due to hidden charges. Am trying to terminate contract as always problems and costs more than originally thought. Would not recommend. Horrific service!
Reviewer
Kate South Yorkshire
Location
South Yorkshire
Date
25/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT TOUCH THIS COMPANY WITH A BARGE POLE OR BELIEVE A WORD THEY SAY!!!!
Having being offered a free upgrade to fibre broadband we found to our cost that TALKTALK cannot provide this service in our area. We were without our internet service for three months. TalkTalk repeatedly told us that they were working on the problem yet never managed to connect us to the fibre broadband service at any point. They now insist that we should pay almost £500.00p in fees due to us terminating our contract with them. We have had little option but to do this and will not pay for a service that was never supplied and a contract that to our minds was never honoured. The customer service throughout TALKTALK is disorganised and very poor. One department doesn't know what the next department is doing, the record of calls to the various departments that you'll end up speaking to are not added to your account and most of the information that you receive is contradictory or just plain wrong. I would not advise using this company AT ALL. I have worked in the customer service industry for years and have NEVER dealt with a WORSE company than TALKTALK!! LEAVE TALKTALK WELL ALONE AND CHOOSE A DIFFERENT SUPPLIER!!!
Reviewer
Rod Benns
Location
London
Date
25/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I was a Tesco broadband customer for 13 years. I didn't think there'd be any problems with the transfer to TalkTalk when Tesco sold their service would be trouble-free. Far from it.
Firstly, I get emailed a link to set up a TalkTalk account but the link doesn't work.
Secondly, I expected the payment details which I'd paid Tesco would have been transferred to TalkTalk, so was surprised to get a bill in the post which included a charge for sending that paper bill, but also said I'd be charged £4.50 a month for not having a direct debit set up. I phoned customer services to set up the direct debit and thought payments would be done smoothly from then on.
No such luck. I get a letter six weeks after the direct debit was set up to say I owed money. Only a few hours later my broadband service was cut off. Customer services can't give any explanation as to why when I set up a direct debit to pay my bill they aren't using it to take payment.
Reviewer
Eric Martin
Location
Hastings
Date
25/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have been a customer for many years with Talktalk. I will not be a customer for much longer - when my contract finishes I be off like a shot. There customer service is really bad - the only words they know are "We will escalate this matter Mr Martin" then nothing happens. I have waited in for phone calls supposedly for a "Manager" - nothing. You write to the CEO office with a complaint - once again nothing. I saw today the CEO of Talktalk on the television complaining about BT Openreach - before you complain about anyone else get your own house in order. Beware Talktalk.
Reviewer
son
Location
notts
Date
24/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk have the art of fobbing off mastered to a tee! We have suffered them for two years with a promised 40mbps but got 12mbps and cutting out. They simply refused to appoint Open Reach to fix the issues. Awful company and riddled with incompetence. We are now with SKY who were unable to connect us due to the state of the junction box in the village. They immediately called out Open Reach to fix it and now we have 27mbps so a lot better. They have promised to improve on that and also I have been able to update to windows 10 due to the reliable connection but not before. I am so pleased they are out of our lives!!!!!!!!!!!!!!!!!
Reviewer
Carol
Location
Warrington
Date
24/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If there was an option for no stars that would be my rating.
Broadband is utterly useless very slow! Contacted an agent who told me that I'd downgraded, not sure how when I'd just joined for broad band. Got billed a month earlier than was told, couldn't change payment day unless I paid two bills in Feb!! Even though the first bill was supposed to be march. Submitted a complaint, I only wanted to deal with it my email, but they've been ringing the landline, I don't have a land line phone and asked to be contacted via email Burt still no reply. Don't waste your time and money especially on the free broadband offer, I'm stuck with it for 18 month's but Im fighting that in my complaint!!
Reviewer
Deon
Location
Curridge
Date
24/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Bad fibre service provider and lack of internal communications in talktalk departments means customer service is truly shocking. Standard broadband was faster than fibre. And 18 month contracts mean you are locked in with huge penalties. Stay away
Reviewer
koalaface
Location
cardiff
Date
24/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service, takes forever to be on hold. The service may seems cheap in the beginning but the company usually increase the price after you've been on the contract after 2 moths. Slow speed and get disconnected frequently. So it turns out more expensive than other and better providers out there. If you can leave Talk talk and switch to another company I would suggest do as soon as possible. Might worth paying for cancellation than get stuck with this company because you will never know when they will increase price again (3 price hikes during my 12 months contract from £1 - £7.5 ridiculous). Customer service agents are slow and unhelpful, always try to put you on hold (usually about 20 mins).
Reviewer
Phil
Location
Stafford
Date
23/02/2016
Comments:
Dial up speed false advertising! Very poor customer service. Regularly drops connection. 1 star rating is too high
Reviewer
david
Location
wales
Date
23/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst internet service ever !!! i recommend never going to talk talk so unreliable always making excuses saying "oh we will get it sorted in the next 24 hours". next 24 hours nothing has been sorted so phoned back and they said "it will be done in the next 48 hours" phoned back again 48 hours later and said the same thing. so another 48 hours later we called back and they said we need to wait for BT to enable you fiber which will take up to the 1st of march.
Reviewer
pola_nisa
Location
Rugby
Date
23/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wouldn't really give a star for anything but i have to. THE MOST TERRIBLE BROADBAND AND LANDLINE PROVIDER EVER. they charge extra money which then they cannot give justified reasons on why the money has been taken. Additionally, customer services are terrible. I'm disgraced by this company.
Reviewer
alan
Location
swinton
Date
23/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you like online gaming, don't get talktalk or you will have a life of LAG
Reviewer
Paul Stephens
Location
Rugby
Date
22/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The broadband is very slow and although they have been out and changed the router it continues to keep cutting out
Reviewer
paul
Location
halifax
Date
22/02/2016
Comments:
please do not have anything to do with this company I am absolutely at my wits end 8 months ive tried to resolve a simple issue and i heard them laughing at my frustration they shouldn't be allowed to operate a communication company what a joke BE WARNED STAY AWAY FOR YOUR OWN SAKE
Reviewer
Alastair
Location
Warwick
Date
22/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Possibly the worst ever experience I have had in attempting to deal with a Broadband/Telephone/TV provider! I wanted to move from Virgin and TalkTalk seemed to offer an acceptable alternative. I duly signed up on their website. Due to a sudden death in my family I needed to postpone the proposed installation date. This is when I entered the ludicrous world of the farcically named TalkTalk, since it is nigh on impossible to talk to anyone in TalkTalk! I went online to search for contact details for Customer Service, the several online options did not list changing an installation date. I called the 'phone number and was requested by a pre-recorded message to enter my TalkTalk 'phone number into the keypad, but obviously I did not have a TT 'phone service yet. I searched and found 4 other TT numbers and had the same response. I gave up and decided to type the chat box on the TT website. What followed could hardly be believed. I had a 'conversation' during which I was asked for email address, date of birth and a number of other nonsensical details until He/She said that they did not recognise my email address even when I advised that I had confirmed my order which included my email address. I was on the verge of losing my sanity so I said that this is a waste of time, give me a 'phone number so I can speak directly to a Customer Service Person. HE GAVE ME THE SAME NUMBER I HAD STARTED WITH ON THIS MADNESS! I shut down, went for a coffee, and remembered, there was a telephone number on the TT website for their Sales Contact....immediately answered! I asked to be put through to their Customer Services, he questioned why and after my explanation eventually connected me. The person who answered was obviously reading from a script, he/she could barely speak English, and any question I posed was obviously off script. I got nowhere. From start to finish this had taken nearly 4 hours1 TalkTalk do not deserve to exist. I would recommend that if any reader wants to lose their sanity try to deal with TalkTalk!
p.s. I never did manage to change the installation date and when or if any TalkTalk people arrive they will be sent on their way.
Reviewer
David
Location
Horsham
Date
20/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Simply rubbish service, right not peak time I'm running 33bps suppost to be 80 or whatever they advertise...not what it says on the tin...simply Can not wait for contract to be over never again..
Reviewer
A505
Location
SE1, London
Date
19/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Pros: Inexpensive.
Cons: Very poor reliability and appalling customer service. Our connection has been dropping (sometimes several times a day) for over three months. I have made frequent calls to customer service which most often conclude with them being able to do nothing (after typically 30 minutes going through the same tedious and useless questions) but instead promising a call-back from a tech person "within 24-48 hours". I have never received such a call-back. On one occasion they arrnaged for an engineer to visit, who never showed up and they then attempted to charge *me* £30 for a missed appointment! After further calls a BT engineer was sent out (they are very reluctant to do this) but he still failed to rectify the issue. Today, I cancelled our contract (~15 months remaining) fee-free due their inability to rectify the problem.
Reviewer
Em@Gee
Location
Hertfordshire
Date
19/02/2016
Comments:
ABSOLUTELY RIDICULOUS!!! broadband installed, never worked, was told need to pay £65 for an engineer to fix what he broke, tried to cancel on numerous occasions was told to pay over £200 for a service that was never used or even working still to this day after countless phone calls and being on hold for over 30 minutes to talk talks useless customer service team the services are still not cancelled and now they are asking for even more money..... What a joke of a company!!!! i really hope the ceo of talk talk reads this!!!!!!
Reviewer
Cristina Oliva
Location
Bromley
Date
18/02/2016
Ratings
Speed
1.00 stars
Comments:
Irresponsible, inefficient and a bad service. Can't wait to finish my contract with them.
Reviewer
martin
Location
corby
Date
18/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the worst provider broadband and mobile, no help ... no customer service,just make you angry. No text or any warning if you are over your limit... so big overpayment
Reviewer
vicky
Location
midlands
Date
17/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
as an aol subscriber never had any trouble, since they brought aol out lots of problems the latest internet totally died, they said they dont support my router so got new router done various checks almost 4 wks later engineer comes out authentication problem, app i dont have a user name or password so the router dont recognise me,,,customer service guys a waste of time horrific, useless,
Reviewer
alex alc
Location
buxton
Date
17/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I have been with talk talk for 3+ years with endless problems and the amount of time i have wasted speaking to their customer service staff is ridiculous.
I have finally escaped their grasp.
They really are very unprofessional, mislead, offer you "deals" that are worse than what you are on already and try to make the process confusing to hide the charges, 3 contracts at different stages over the 18 months where you need to keep adding dates to your calendar so you so dont get overcharged.
I was told when i was out of contract (2 weeks ago) one deal which was competitive but when i rang back i ended up spending over an hour on the phone to be mislead and attempted to be sold a higher package than what i was paying out of contract. The "other deal" mysteriously had vanished.
I have been cut off by them more times than i have fingers, i have been placed on "hold" for 10 minutes at a time sometimes as i am passed between 2,3,4 members of staff. And if you ever have a technical issue it wont get resolved, if you had the time....
I have also proved they have put caps on my speed, which only got resolved by "conversation", not by any engineer. to date i only got 50mbps on fiber large, where my neighbor received near full 80.
To add to this point ( as there excuse is always the your equipment to your house can reduce the speed ) If you pay for 40 mbps you end up received less than 30mpbs. So figure that.
Last time i was put into a new 18 month contract i also didnt agree to it, but somehow was signed up at their end anyway.
Their whole attitude is wrong, and seem to be more concerned about making commission while pretending to be doing your a favor.
The only positive i can say is they have been cheaper than some competitors in the past, though not currently on what they were offering me, but is it really worth the hassle to be with them, i think if they were £5 cheaper a month id still attempt to avoid them.
Reviewer
carole
Location
essex
Date
17/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After changing to talktalk from sky as they were cheaper I have had 7 months of poor service due to a fault on my line which of course effects the phone broadband and tv service. I called, emailed and wrote letters to get this sorted. It is finally fixed but this has not improved the broadband speed or tv reception and now I am still stuck in this contract for another 12 months. AVOID IT MIGHT BE CHEAPER BUT YOU DON'T EVEN GET WHAT YOU PAY FOR!!!
Reviewer
Allyson
Location
Stroud, Glos
Date
17/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I agree, AVOID AT ALL COSTS WOULDNT USE EVEN IF IT WAS FREE. Average time on phone for customer services is 1hr. Average calls to sort out 1 issue is at least 10. I had tv package too but never worked. Paid to break contract it was so bad. Now with SKY. Brilliant customer services. 5 mins on phone
Reviewer
medina stand anymore
Location
hampshire
Date
16/02/2016
Comments:
It is The most appalling service ,how i it is still allowed to trade is beyond me . My advice would be to go somewhere else for BROADBAND PHONE AND MOBILE anywhere else but talk talk ,you have been warned have a look online ,google up talk talk reviews and see how bad it is ,i can say that those reviewers are not exagerating in anyway ,i am getting out myself i have had to pay a high price but cant stand anymore. any where i can post a review and get peoples attention to steer clear i will do so .
Reviewer
Megan
Location
Truro
Date
16/02/2016
Ratings
Customer Service
1.00 stars
Comments:
I've never known such a rubbish company ,they treat there customers like rubbish and all they do is lie , they have been charging me between £45 and £90 each month when it's suppose to be £25 , I also did a deal with them and it was even shown on TV and it said I would get Evening and weekend calls free and I've been with them for 8 months and was wondering why I was paying so much and when I finally got an answer they said I didn't have the free evening and weekend calls when it's in my contract !!!!!!! There so rubbish , they couldn't even organise a piss up in a brewery and that's the truth if anyone is thinking of going with them I warn you now DONT!!
Reviewer
sue
Location
london
Date
16/02/2016
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pay for super fast fibre. It runs slow, cuts out, unable to connect at peak times, freezes.
No help from customer services. One week called them 25 times still not working but was charged the full price for service not working. They are only interested in signing you up on contract. Do not have the resources to maintain the services they advertise. Plus keep getting hoax calls from con men saying they are talk talk. Some how they have my personal info that was only given to talktalk. Talktalk do nothing to help stop these calls or protect my information. They are only interested in your contract. You are on your own after signing. If i didn't know better I would say it is a company that is trying to sign up as many people as possible to get ready to sell.
Reviewer
Dorothy
Location
glasgow
Date
16/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't do it to yourself!!! I cannot describe how bad their customer service is. They embody 'giving the run around'.
Reviewer
sue
Location
london
Date
16/02/2016
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pay for super fast fibre. It runs slow, cuts out, unable to connect at peak times, freezes.
No help from customer services. One week called them 25 times still not working but was charged the full price for service not working. They are only interested in signing you up on contract. Do not have the resources to maintain the services they advertise. Plus keep getting hoax calls from con men saying they are talk talk. Some how they have my personal info that was only given to talktalk. Talktalk do nothing to help stop these calls or protect my information. They are only interested in your contract. You are on your own after signing. If i didn't know better I would say it is a company that is trying to sign up as many people as possible to get ready to sell.
Reviewer
cloe
Location
south west london
Date
16/02/2016
Ratings
Satisfaction
1.00 stars
Comments:
Do not use this company. Bad broadband speed. Incompetent customer service. High charges. Bad lines and no protection of your personal data. I pay for sun fast broadband and freezes all the time or cuts out. Phone line is noisy. Fees are high.
Reviewer
Ella
Location
Date
16/02/2016
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Cheap fees tempted me into getting TalkTalk internet but they never will again. We were charged early termination of contract fees despite the fact that we need not terminate our contract early. It took 5 letters (replied to by 5 different Customer Services Managers) and 2 15 minute phone calls before I gave up on getting my money back. They repeatedly said 'this isn't the kind of service we want you to have with TalkTalk' without actually doing anything to resolve my problems. In fact, they kept responding in ways that showed they had no understanding of the problem at all.
Unless you love writing complaint letters for the fun of it, I would strongly suggest avoiding this company.
Reviewer
Sam
Location
London
Date
15/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish. Utterly rubbish. Terrible for gaming. I literally am winning in an arena on one of my favorite games and boom. TalkTalk hits me with their reliability, which is next to none and I start lagging so hard for the next 2 minutes, I come back and my whole team is dead. Some days I can't play at all because TalkTalk is just so slow. They say, "We'll gradually be adjusting your speed over the next 10 days so your connection might be intermittent-this is normal." Almost two months later, it's still intermittent and heavily unreliable. I suggest you dont' get this.
Reviewer
Alan
Location
Leeds
Date
14/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
Keep away from TalkTalk. I paid up front for 12 months line rental, only for them to put the price up 2 months later so that I only received 11 months coverage. Moving house halfway through a 12 month contract resulted in them starting me on a new *18* month contract! I'm stuck with them until September and missing out on a BT Broadband deal that I wanted to take. Customer service is polite and patronizing. Instead of giving you the information you ask for, they keep saying things like "I'm here to help" and "thank you for your patience". Each time I've phoned them, I've been dragged along for over 1 hour and in some cases had to end the call without resolution because I have a real job, not a TalkTalk customer service job!
Technically, the broadband works okay. But the customer service is slow, patronizing and impossible to get any useful information from. Combined with their contract scams, I would advise avoiding TalkTalk like the plague.
Reviewer
Joanne
Location
Ashbourne
Date
14/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Terrible company, have had no emails for 15 days now. I have rung every single day as instructed but all they say is they will escalate my problem and for me to ring in 24 hours.
How hi can you escalate after 15 days????
I have lost work because of this useless company and now have changed my provider. Please please don't use Talk Talk.
Reviewer
Angela Smith
Location
Leicester
Date
14/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband supplier I've had. Switched fromVirgin 12 months back because of the cost. I only have broadband and don't see why it should cost £35 for a decent service.
Reviewer
robericom
Location
Shrewsbury
Date
14/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
constantly unreliable, and was lured-in by a lie that I'd get a 100 pound love to shop voucher - I've even spoken to management over the phone about it and it still hasn't arrived - almost six months now...
Reviewer
abdulllah
Location
LONDON
Date
13/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very bad company. service speed is bad moreover they said will give £100 voucher but refused afterward
Reviewer
Clive
Location
dorset
Date
12/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
When running is ok. Keeps cutting out. TT will not accept responsibility and some guy (on the bloody moon I think) wants to charge me a Minimum £50 for a call out. He say its my problem. I am only using TT equipment so this cannot be true. Won't change his mind (what there is of it)so stuff them. Leaving in September -- thank goodness. worst customer service I have EVER encountered.
This is a shame as they provide excellent broadband, fibre and mobile deals. It's the lack of real care and service that will force me out. I'd rather pay a bit more. Talk to and English-speaking person in the UK and get the problems sorted - in the UK.
Looking at Plusnet next
Reviewer
M_Ale
Location
London
Date
12/02/2016
Comments:
The worst service and customer service ever, I highly recommend that nobody ever use this company. 1 hour wait to speak to customer service every time. Had to cancel my contract, was promised 15mbps speed and got under 1mbps. After cancelling a get a hefty bill with a contract breakage fee, after it was there fault that I had to cancel. The manager says "because you didn't give us the 28 days to fix the problem you have to pay the fees".... Did your staff inform of this NO. Never again
Reviewer
julie
Location
hammersmith
Date
12/02/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
the biggest mistake of life was leaving talktalk. They are reliable. the cheapest phone and broadband. I cant wait to go back to them. I changed to BT they do have the worst service. But talktalk are one of the best
Reviewer
Mr D Finlay
Location
Clowne,Chesterfield, Derbyshire .
Date
12/02/2016
Comments:
I have fallen for it again.I said I would never use TT again but when fibre broadband came to my area I thought it would all be straight forward,how wrong was I. My date for going live was January 18th.Since then my internet buffers out.Pages take forever to load up.My boys keep asking me when they can go on there online gaming.I have phoned customer services dozens of times and they kept telling me to reboot my router and the problem was on my end.Two Openreach engineers visits later confirmed it is a cable needs replacing outside.Every time I phone up for an update they just lie and tell me that someone will call me later.Even though they text me on 3 occasions nobody has ever got back to me.Everyone you phone tells you they are a manager.They have now told me it will be fixed by February 22nd which makes it over a month from going live.I have been getting phone calls nearly every day from fake callers with Indian people trying to get me on a computer to rip me off.I contacted TT and they gave me a code to block last caller.Still the calls keep coming so I phoned TT again and they apologised again saying that they seem to have found a way round it.I said I am not suprise as I have just read that 2 MORE people have been arrested a your call centre in INDIA.I said it is obvious that you cannot keep your customers details safe and as for my line been all sorted out I am not holding my breath. So all I can say is PLEASE!PLEASE!PLEASE! don't be fooled by their gimmicks I have been.It's true what they say "all that glitters is not gold".
Reviewer
Adam
Location
Manchester
Date
12/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I never do reviews but I feel obliged to do one. Please don't go with talk talk they are a disgrace. Waited 6 weeks for broadband, they lie tell you different excuses and promise different dates off when it comes on. After 6 weeks the lady promised it would come on in 5 working days. On that day they cancelled my order. No explanations they said would you like to place a new order. Unbelievable. They contact number is an 0800 number, there is an 0200 number but it is well hidden on their letters and email. Spent £72 on calls. Please,Please don't use talk talk. They are disgusting.
Reviewer
Allan
Location
Newcastle
Date
11/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never had so much trouble with broadband.
Initial set up was a nightmare cost me a lot in mobile phone calls throughout the whole process.
Poorest speed i have had across 4 different providers.
The supplied router is terrible continuously resetting it.
Waited at home for 3 appointments (All day time slots) before engineer made it.
Was supposed to receive vouchers when they didn't arrive they firstly refused to send them. Eventually I agreed to 1/2 the value still haven't received them after a month.
And that is without taking into consideration the customer details being stolen twice.
I have no positive comments for TalkTalk looking forward to to the contract coming to an end.
Reviewer
Bigtwin
Location
Surrey
Date
11/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please don't do this to yourself. Utterly awful, horrific, could-not-be-worse actual service, and even worse "customer service". Got to be the worst company in Britain; makes BT look like your own personal Jeeves the butler by comparison. How on earth are they allowed to take money for this?
Reviewer
Matt
Location
Costello
Date
11/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible company. I work in IT so absolutely need a stable reliable broadband service. TalkTalk are ok until something goes wrong, then they are the worst company EVER to have to deal with, time after time after time I rang to say my broadband was not working and even told them exactly what the problem was. EVERY time i rang i had to go through the same diagnostic tests which i knew wouldnt prove anything. after about two weeks and hours of lost overtime because i couldnt work from home they fixed it. it lasted two days and then reoccurred - guess what, more calls , same diagnostic tests whioch take an hour each time only to be told someone would ring back, which of course they always do while you are at work - useless. One other thing that really pisses me off is that they cut off your broadband the same day you get a reminder for the bill - no grace period at all. I could go on and on and on and on but ill spare you. I will be leaving as soon as possible DO NOT USE TALK TALK.
Reviewer
Mr G Thomson
Location
Glasgow
Date
11/02/2016
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Well a week update. Got my super duper broadband switched on when I upgraded and to my total surprise, NO DIFFERENCE IN SPEED. still averaging 37 Mbps which is good downloads quick, internet access quick but minimum 51mbps like new super duper broadband says just ain't happening. 1st February called customer services. Done all checks they could then offered to send out a engineer. Nice guy from bright sparks came out checked everything was installed properly checked my speed agreed it may be a BT openzone fault. A engineer from BT open reach would be contacted and shall visit to check my line. That was on the 3rd February. 10th February I called again, no note of BT engineer but another bright sparks engineer be out today 11th February to replace my router. During all this my broadband ain't stopped never faulted. So please talk talk just let me have the speeds I want and am paying for and let me continue being a 4/5 rating customer and I'll keep paying my bill if you can give the service you have agreed to in our contract. Because now I know I have the right to cancel my contract after taking legal advice but I really don't want to as well service so far nothing like other poor folks have claimed they go through. Let's see when I get my engineer today can I get my mind 51mbps. See update for you folks later.
Reviewer
Rina
Location
Westminster
Date
10/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I must advise not to get with talktalk it is the worst broadband I have ever had in my life, the customer service is discusting! Don't be fooled by the price the catch is You have to pay upfront line rental which means you are tied in and if you was to move home they would make you get a whole new contract out! Believe that this has been the first review I have ever written as I am absolutely annoyed by talktalk I have to let everyone know that it is the worst!!!!!! Do not go with talk talk for the price it's not worth the hassle very poor connection and when you need them to fix it they wil take over a week fix it for a few days and it will drop again! Ee have very affordable prices which have better speeds
Reviewer
Julie
Location
Windsor / Maidenhead
Date
10/02/2016
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Absolutely appalled at the lack of customer service. Have no use of You View box for over 4 months. No compensation or reduction in payments unless I sign up for a further 12 months. So the attitude of this company is we will only give you back what you're owed if you allow us to deliver a bad service for another year. No thank you. ... can I suggest you up your game and consider your customers more. Your reputation is getting worse by the day! Disgraceful.
Reviewer
Michael L
Location
London
Date
10/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TALKTALK have always been pretty hopeless, but over the past several months, they have gone from bad to worse. Their webmail and email service has now become almost unusable because its either too slow, drops you out or wont let you in. Perhaps they have cut back on capacity to save money, I don't know, but what I do know is that its not just me because I have several friends who are experiencing the same issues in different parts of the country. I have spoken to them several times about this over the months. When you push them, they admit they have problems but my feeling is now that it will never get resolved. I have had enough of this hopeless company and after around 15 years of using them will now make plans to move away. TALKTALK - You should be ashamed of yourselves.
Reviewer
Shareen macaree
Location
Glasgow
Date
09/02/2016
Comments:
Terrible company to deal with can never understand you and never a manager available and always on hold and never accept responsibility for anything would never recommended them plz save yourself grieve and don't go near them
Reviewer
Jackie
Location
South Yorkshire
Date
09/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The most frustrating company I have ever had the displeasure of dealing with. Zero customer service, several 2 hour telephone conversations without a result or finding anyone who could make a decision. For the sake of your own sanity avoid at all costs.
Reviewer
medina vear
Location
hampshire
Date
09/02/2016
Comments:
Diabolical company , cant get the simplest thing right .cant even communicate with them properly . starts off looking cheaper than other companies but you can be assured you end up paying far more in the end ,they scam you and take money from your account and if you try and query it you get nowhere re the communication problem absolutely appalling stay well clear ,they are infuriating i am reporting them to ofcom .
Reviewer
Victor
Location
London
Date
08/02/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst WiFi I had. Every Time I play on to my xbox live , the ping was so very high. I dunno why!
Reviewer
Marju
Location
West Yorkshire
Date
08/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
+
Hi there all fellow sufferers. I see I am not alone struggling with this new design useless TT mail.
After years of unusually problem free account holding here comes a problem overload along the new look email and oh boy what a piece of total crap it is indeed. As we all know by now, to log in you wait several minutes while the system is loading. And loading it does, well and properly for ages.Then you try and delete endless spam. Ok, the first row of ticked spam vanished into the spam box after around 3 minutes.The second row of ten sat there and did not go anywhere, but the ticks disappeared.I ticked them again,now beginning to swear just a bit. This time they went nowhere.This is happening every day and every time I try to clean up the inbox.I managed to delete all spam yesterday,but it took many long minutes. Today I cannot even open the spam box.This system is the worst under the sun and I am planning to leave. Rang TT yesterday fuming, and managed to speak to someone with ok English accent, which was the first. I asked for the day of my contract ending and was advised to call 30 days prior to that. I was in return asked the reason for wishing to leave, so I let her know in few chosen words...and received a slightly embarrassed' I am very sorry to hear that.' I am sure I was not the first one. I am thinking of moving to SKY if things don't improve but am not sure. We'll see. I found a message above my account details telling us that tonight,the 8-9th of Feb. the engineers will try to sort out the problems...We know how great the TT engineers are; very busy, always fixing something but never mending anything. My advice to all is:leave.
I cannot give zero stars so give only one.
Reviewer
Adam
Location
Bury
Date
08/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Horrible company full of horrible staff, rude and incompetent.. received incorrect information every time i had to call and when i disagreed with what they were telling me they were very rude! even the managers had an attitude.. on one call the colleague put me on hold for over half and hour, eventually hung up and called back and was told the colleague had left the office for the day, raised a complaint and was told i would not be reimbursed for call costs.. in the 12 months i have been with talktalk they broke nearly every code of practice they vow to uphold and didnt seem to care less when i raised the issues
Reviewer
tom
Location
hampshire
Date
08/02/2016
Comments:
talk talk arranged a visit and did not turn up. they said they would charge me £65 if i wasnt in. if they dont turn up.. well its just fine.. great!!! can you complain.. no way.. nothing electronic.. just a phone number.. and these guys then quickly passed me on to an irrelevant phone service.. honestly the worst service i can remember from a phone company
Reviewer
Matt
Location
Derbyshire
Date
07/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor connection speed over fibre and nobody want to take responsibility for the fault on my line.
Reviewer
Sam
Location
London
Date
07/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk is rubbish . stay away from them . Customer service is the worst ever , Broadband speed is always very low , and always i hear rubbish excuses and they always try to get more money for nothing. i am on 18 month contract , they have changed the price 4 times in less than a year . never believe them when they offer any deal . they will change the price in a few weeks , i really really regret the day I joined Talk Talk . they are RUBBISH
Reviewer
Stephen
Location
Swann
Date
07/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely woeful. Supposed to be on fibre but average speed of 4 Mbps, and that's on a good day. When I renewed my contract I couldn't get connected at all and 'customer service' is a joke. When this contract is up I'll be leaving talk talk for a decent company.
Reviewer
F Siddique
Location
Cardiff
Date
06/02/2016
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I recently have a very bad experience with talk talk as our internet connection was slow and for that reason we complained about that diffrent times. Last week had a call from unknown number a man in non English accent said hello Mr Siddique m from talk talk just call you to check if u getting right service and my father started complain about slow broadband service he said yes that's why I m calling ,we had your complain.well he asked us to open our laptop and we did we as thought he's fixing our connection well he was controlling my laptop from his side and I have no idea what he did, about 30 minutes he spend on my laptop n after that he said the process is complete now and it will take 2 to 3 hrs to boost ur connection and working 48 hrs u will receive new rooter box after that he start saying we really apologise from our costumes for our bad service and for apologise we giving our costumers £200 credit back And I need your bank details please And you have online banking can you open your acount details so We can put money in, soon I reply do you think I am stupid u controlling my computer and asking to open my online banking. I said I am going to report to police on what you done soon he reply that ok mam now put your laptop in bin coz you have no option of doing anything else with it now I made it a crap now and hanged the call up. I became mad I report talk talk that they using your name and hecking people , I report police and my bank people to sealed my online banking as I had no idea Wat he did with my laptop. We are very unhappy with da service our internet connection is not save now and my new laptop is hecked now my frends saying its a crap now you need to sell it coz what ever u do it is not save now and not even your laptop even other laptops in house are not save he can trace your details and other information anytime. Does anyone have idea of how I can repair my laptop please
Reviewer
John Winters
Location
Preston
Date
06/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Don't even think about using TalkTalk. I have spent more hours than I care to remember trying to get them to fix my father's broadband line. It's maximum up-time is about 5 minutes, followed by 5 minutes of trying to recover itself, then rinse and repeat.
The trouble is, there's no-one there with the slightest clue what they're doing, and they don't seem to be able to escalate to someone with a clue. All their scripts are designed around the idea that the customer is doing something stupid, and so when they hit an actual fault it completely escapes their process and they can't handle it.
We don't actually lose the ADSL connection - that's rock solid, but there's no onward connectivity after that. They can't get their tiny little heads around this, and instead make me spend ages re-booting the router and doing other silly things.
Unfortunately my father is one of those people for whom the only criterion is "cheap". Yes, TalkTalk are cheap, but there's a reason they're cheap - they're utter crap.
Reviewer
Steve Hayward
Location
Somerset
Date
06/02/2016
Comments:
This is my rating for moving house and staying with Talktalk!!! As you can see, I do not rate them. I have been waiting over a month to have a connection. We waited for an engineer but had a text to say the account is cancelled. This was on the day the engineer was due. I had to phone up Talktalk to find out why, I was passed to at least five departments none of whom could explain properly. I was put on hold and messed around and the call had to last 1hr 20 mins before I got told that it would be connected at the end of Feb16. Still no guarantee this would be up and running properly. A waste of space and the worst customer service I have ever come across!!!!!
Reviewer
Debbie
Location
Fife
Date
05/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking, hoodwinked just before nightshift by 2 young boys in a shop, take talk talk it's improved, it's cheaper, blah blah. It's never lasted a full day since it was installed in my house. Internet cuts out upwards of 5times a day. Tried to get in touch with customer services no one answers phone. Got a stable connection one night to chat online, passed pillar to post to do wee jig to see if they could fix problem. Tech guy took one look at chat box said I can't help n passed me bk to customer services without even talking to me. Telling me I'll be billed for leaving out of contract. Aye right talk talk failed to provide a service I'll certainly never give them a penny, will see them in court for their breach of contract. STAY AWAY FROM THESE JOKERS
Reviewer
Paul
Location
Washington
Date
05/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk webmail and landline services are the worst services i have ever had to deal with.My talktalk webmail is really slow and very regularly doesnt work at all and when talktalk supplied my telephone services charged me for a mobile phone service i have never had with them.Avoid at all costs.
Reviewer
Li
Location
Ilford
Date
05/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I must say that TalkTalk service is expensive and horrible!
dont go here guys, any better than talktalk
i have a problem, internet interuptions, talktalk guys said yes u have we can see and it started month ago... did nothing!
cant wait till end of contract!
Reviewer
James
Location
Derbyshire
Date
05/02/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Well I've been live now for 2 days and so far so good...after reading all these bad reviews I was sceptical but from ordering the broadband to connection it has been a pleasant experience. I know I'm only 2 days in so il give another review again later on...
Reviewer
SN
Location
SW19
Date
05/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have just out from the 18 months contract with TalkTalk. Lot to write but time is precious than reviewing someone who never bothered to change.
PAYING PEANUTS WILL ONLY GET YOU MONKEYS...
Reviewer
Paul in Worthing
Location
Worthing
Date
04/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not use this company under any circumstances. Like other customers who have left recent reviews, I have been charged £65 which they will not refund as the fault is apparently on my equipment, which is certainly is not. I have tried 3 different routers, 2 different handsets, had a new socket installed and changed all cabling. It cannot be my equipment. Speed is poor, router is second-rate. All the issues (strange router behaviour, outages, odd 'data' noise on the landline) that appeared last October are still there now. Also they tied me in to an 18 month contract and upped the price after doing so. I can't afford to pay 6 months rent in cancellation fees, so I am taking this further. I have already spent hours on the phone, and still have dodgy behaviour on the router (it has a red light, but activating my smart phone *sometimes* triggers the broadband connection), I still have the weird noise on the line, I have taken time off work for engineer visits, and nothing has changed. AVOID AT ALL COSTS
Reviewer
margaret
Location
doncaster
Date
04/02/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Comments:
An engineer visited my property last nov as my land line wasn't working,at no point was i informed there would be a charge for this however talktalk has taken an extra £65 from my bank account in feb so i logged a complaint.When speaking with a complaint agent she said as there was a fault at my end (the engineer unplugged a lead, as when a new sky box was fitted the lead was put back as the old box was in.)so the charge would stand, she obviously was not interested in anything i had to say and said that she would close the complaint log and said goodbye then hung up........such bad customer service,i will leave talktalk asap.
Reviewer
Jess
Location
Malvern
Date
04/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Shocking customer service. Have been over charged. 2 bills have come out in one month and they won't refund. Keep calling to be put through to a manger and no one calls back. Eventually got transferred to someone, he was rude, arragant and unhelpful. Said the confusion was my fault when in face I had in writing that it was clearly theirs. Awful. And to make it worse I still have a year left of a contact which I can't afford to cancel and they won't let me cancel it down to poor customer service. Worst company going!! DONT USE TALKTALK!!!
Reviewer
luke
Location
doncaster
Date
04/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I can honestly say I am fuming with the way talktalk have dealt with this situation. I recently moved homes and I phoned them to update this and transfer the broadband. So they did and ot went live on the 29th Dec but it didn't. Nothing worked! So I phoned them up numerous times to fix the issue and they said will try and fix it from our side please give it a few days and we will send you a txt message to say it should be fixed. I received a text message saying it has been fixed please reply 'yes' or 'no' if it has. I replied 'no' it still was not fix! So I phoned again and they said will send The issue to our tech team. (They should of done this 1st) will send you another text in 3-5 days. I eventually received another text saying the say thing as the last. Again it still hadn't been fixed. I replied 'no' I then had to phone again by this time it had been nearly two weeks! They the Said we are stil, Trying to fix the issue please be patient with us. At this point I was furious I then found out they Were still charging me and I then phoned up saying I want the charge removed because my internet isn't working and you havnt fixed it. They said we don't have a system where we can remove the charge but we will compensate you when the internet has been fixed! Well I was furious! A day went past and then another soon after a week went past and no call no text message about the update of the issue being fixed! nothing!...
The bottom line is it was the best of a month where they hadn't fixed the problem and still havnt today. I then just went on virgin media website ordered a new package which was the same price for better speeds 50meg speed for £22.99 even today talktalk are chasing me up for this charge of 61 pounds but they were not chasing me up to fix the issue! Please do not choose talktalk especially after they have recently been hacked! Be aware and go with your 3 best companies BT, SKY AND VIRGIN MEDIA!
Reviewer
Josephine
Location
halifax
Date
04/02/2016
Ratings
Speed
2.00 stars
Comments:
The service is utterly appalling it's been 5 months since I joined this service and I can safely say it's the worst customer service I have ever experienced.
Reviewer
BellaT
Location
Hertfordshire
Date
03/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
NOTE TO ALL. BEWARE!! WHEN DOING A BROADBAND SEARCH VIA TALK TALK'S WEBSITE!! ** DO NOT PUT IN YOUR TELEPHONE NUMBER OR YOU WILL BOMBARDED WITH PERSISTENT SALES CALLS.** Luckily I'm not a talk talk customer & never will be after my resent experience with them. All I did was make a broadband fiber search on they're website. I came home to 8 missed sales calls from they're sales team who tried to say that I had rung them and they were only returning my call.?!?!..recorded messages stating they would re-contact me. (seemed desperate for any business they could drum up) I requested they remove my number from they're files and stated that I wanted to raise a complaint through they're complaints procedure, they stated that I couldn't as I wasn't a customer of theirs & left me on hold with they're foreign complaints team for over 40 minutes!!! Thankfully after speaking to a very pleasant, knowledgeable & helpful member of this websites Broadband.co.uk who told me the searches only needed postcodes, & gave me details of the Telephone preference service also recommended I use the samknows website (as broadband fiber is not available and CANNOT be supplied to my property by ANY PROVIDER YET) I will not be making the same mistake again by internet shopping around for better broadband deals or.. more importantly,entering my landline number (which I never normally do) on to any other website in future. Next stop..Uswitch comparison forum, Martin Lewis money expert forum, and any other forum...etc.etc..& the telephone preference services to stop these businesses making sneaky nuisance sales calls when only an inquiry is made. I hasten to add that I also did searches through BT, EE, Virgin and Sky, and haven't received any sales call from any of them, but also didn't the valuable advise about checking the samknows website either. Thank Broadband.co.uk, I know now to check Samknows website first, which shows who CAN supply Broadband & Broadband fiber optic to my property, instead of wasting my time shopping around and being sold deals I don't need, want or require:-00
Reviewer
Daniel
Location
Gloucestershire
Date
03/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Diabolical customer service, unbelievably unhelpful.
Reviewer
Greig Thomas
Location
East Kilbride
Date
03/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
What a terrible company. Since October 2015 hack attack - myaccount services have been offline. Each time I phoned I was told the "technical team" would be in touch.
Offered free upgrade for the attack. However TalkTalk must have known the vast majority of people could not access their online service.
No communication from TalkTalk.
Terrible Terrible Terrible.
Happy enough to keep taking my money.
Didn't even think it would be wise to send me paper copies of my bills!
Only on the third attempt did I get a tacit admission from the advisor that their online account access was Gubbed!
4 months after the attack - no comms what so ever.
I'd been with them 10 years but I'll never go back to them.
Reviewer
vivien
Location
southend
Date
03/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Awful customer service, on Sunday had problems with email told by TalkTalk needed to delete account so did that, then they said could not sign back into it for 7days, they don't care I am self employed and work by email, or that they have promised for three days to fix the problem within 24hours, and if I want to leave then I can give 30 days notice! Nobody in the UK to speak to calls shipped out to India or the Philippines, don't return calls, emails, or help you in any way, keep saying 'the back room boys' are working on it. I pay for this service £50.00 a month!!
Reviewer
Jean
Location
London
Date
02/02/2016
Comments:
Can I rate broadband reliability -10, because the internet is very very very bad and slow services I never have it like that before. I can't wait to finish a contact and never go with talk talk company again. I feel very annoying every time with disconnected internet. At least more than 50 times with disconnected services. The company should close down and they dont get anymore money from customers.
Reviewer
Brad
Location
London
Date
02/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The single worst telecoms company I have ever had the misfortune to use. Worse than any US telecoms company, which says a lot. Absolutely rotten customer service. Loads of hidden fees and clauses which will make you feel trapped. To be avoided.
Reviewer
Azztec
Location
Yorkshire
Date
02/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID at ALL costs.
I have been with talk talk over a year and throughout that time I have had very bad internet/wifi. More or less as soon as I started with them I had to call to say I was not getting any wifi signal, there started the dreadful journey of incompetency where I was assured again and again that things have been tweaked or settings changed and the results should be seen in the next few days. I DID NOT! Again more calls more tweaks more waiting.
After many months (nearly a year) eventually I demanded an engineer comes round, when the engineer did come he did some tests and announced that I had a faulty Modem all along!
I ring talk talk and after many long waits and numerous disconnections mid call without any call back I eventually speak to someone from an overseas centre claiming to be a manager, after a further hour trying to explain that I should be compensated for what has always been a hardware fault they failed to diagnose I am told that this form of issue is not eligible for compensation. After telling them I was disgusted that they have allowed me to call again and again and failed to diagnose a hardware issue they should be taking responsibility, this fell on deaf ears and I was offered £5 as a “loyal” customer, I undoubtedly told him where he can stick this £5 and again explained their hardware was always at fault and as such they should take RESPONSIBILITY, again this was refused.
My only advice to others is talk talk is an incompetent and irresponsibly provider you should AVOID at all costs both financial cost and the cost to your sanity.
Reviewer
Sam
Location
Cornwall
Date
02/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service. Didn't even get to the stage where we had broadband as they couldn't sort out installing a phone socket.
Appointments were cancelled on their end, despite assurances from various customer service agents who insisted that that they would go ahead. Eventually they cancelled our contract- again, this was contradictory to what we were told by customer service; it came as a surprise to us!
They then had the cheek to pass me onto sales when I phoned to query this. Because obviously when you offer gross incompetence people will jump at the chance to go through it all again.
Really, really bad service. DO NOT sign up if you need a phone socket installed, it will be a massive waste of time.
Reviewer
Matthew
Location
London
Date
02/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
2.00 stars
Comments:
So I made the mistake of signing up to TalkTalk Broadband Fibre just over 12 months ago. I was told at the time that the Broadband element (then costing £3.75) would be free for the length of the contract, that Fibre would be £10 for 12 months then £15 thereafter and that the phone line (which I don't use) would be £16.70 so £26.70 a month rising to £31.70 a month after 12 months.
Fast forward 12 months and the charlatans are now claiming that the simply broadband element is no longer free (I specifically checked this several times with the sales rep when I bought the package) and not only this but they have put the price of it up significantly in the last 12 months (e-mails I didn't respond to given I assumed that this would remain free). Upshot is that they've suddenly hiked my bill from £26.70 to £40.20 per month - a 50% increase for absolutely no extra service (unless you count losing all of your account details to some Irish teenagers as an added extra).
My personal opinion is that if you have a contract both parties should stick to that contract, however it seems that TalkTalk are perfectly happy to hike prices and there is virtually nothing you can do about it. They were not as happy to hear my idea about unilaterally lowering my bill by £20 per month because that's what I decided I wanted to do.
Trying to reason with TalkTalk has been nigh on impossible. They basically have said tough luck we can charge what we want - and if you don't agree you can pay us an early termination charge of £135.
These guys are con artists and thieves pure and simple - avoid at all possible costs!
Reviewer
Kelvin
Location
Walsall
Date
01/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
System will not allow me to register for my account due to Talktalk's security hack last October. They failed to follow Ofcoms code of practice after I signed up. (I did not receive any written contract information or welcome pack.)
Internet wifi speed not good due to known problems with router. Customer service terrible. Adviser seems to be reading from a script. Phone calls last ages and you end up going around in circles. Was cut of a couple of times and I was not being abusive. Live chat just as bad. Do lots of research before signing on with this company. If you thrive on stress go ahead.
Reviewer
R W
Location
Seaton Delaval
Date
01/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Can I say that TalkTalk is by far the worst experience I have ever had with any company/organisation. Will never use you again. 9 weeks and still couldn't organise my internet to be installed. You constantly gave me wrong information about times the mysterious case manager would ring and I was totally unable to contact them. Then I was told to be in between 1 and 6 which is already along wait, to then find out that the engineer had turned up at 9 o'clock. That meant I took a half day off work missed the engineer and when I rang up annoyed all I got was a case manager will ring you friday!!! (it was Monday by the way). Then after being told the case manager would ring at particular time to resolve the issue they of course did not. When I rang up to complain they said (on Thursday) they would ring you Wednesday! So at this point I rang another company who got my internet up and running with non of this insane terrible nonsense that talk talk as made for its self. I can assure you that my parents will also be leaving you as they agree with how ridiculous it is to even get to talk to someone who can help. The customer care team is simply there to say "sorry Mr Watts" you may as well have an automated machine. Best part of the TalkTalk experiences was when I left.
Reviewer
Deborah
Location
Manchester
Date
01/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never known a company like talk talk, absolutely dreadful in all areas. You ring to get help and they keep you on hold for 45 minutes to say we are looking into it. After 7 days worth of phone calls I have had to go through to the ombudsman as I am paying for something that doesn't work. Every single telephonist cannot understand a word I am saying and I cannot understand them. Absolute waste of money and would advise any normal person to never ever come near this company.
Reviewer
Phil
Location
Rochester
Date
01/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
November, NO INTERNET, DREADFUL interference on the phone.
Day 1 - Recorded message......."we are aware & are working on it now........it should be fixed in SEVENTY TWO HOURS"
Day 2 - EXACT SAME.......inc "FIXED IN SEVENTY TWO HOURS" (not 48?)
Day 3 - EXACT SAME........inc "FIXED IN SEVENTY TWO HOURS" (errrr, surely 24?)
Day 4 - actually managed to speak to someone.......did all he asked (unplug this, turn off that........and so forth nonsense) He acknowledged it was THEIR fault and called back to say a BT engineer would be out IN SIX DAYS!!! & I would not be charge for the NINE with no internet & DREADFUL PHONE.
(when bill arrived.........NO SUCH DEDUCTION)
Day 9 - BT man tested my line (100% fine) & confirmed NONE OF THE PROBLEM WAS MY DOING. He then left and went off my property to the STREETS junction box and solved the problem. He called (crystal clear at LAST........I only have ONE phone and asked me to confirm the internet was back which it was. Once again he confirmed I would NOT be billed
JANUARY ........ £25.99 (ok)............PLUS SIXTY FIVE POUNDS!!!! for THEIR FAULT!!! stopped my DD at once and had a weekend of head banging being passed here & there........."IT WAS YOUR PHONE!!!" garbage....."What this phone I'm talking to you NOW on......this phone that has NEVER BEEN FIXED??? AND WHY NO INTERNET???" (I often unplug my phone when on nights......the internet keeps working just the same). Any way, about the 7th person I spoke to said "there will be a full & through investigation".......just TWENTY FOUR hours later (not NINE DAYS like I endured) "we have done or full & through investigation.....IT WAS YOUR PHONE"!!!!!!! these people are insane. Wrote to their PO box TWO WEEKS ago setting out the F A C T S again........have herd nothing.........ONLY SPEEDY when grabbing £££ YOU DON'T OWE THEM. They have called a few times (answerphone messages) wanting to discuss THE INCORRECT BILL but I simply won't respond UNTIL THIS £65 I don't owe is cancelled. MORE THAN HAPPY TO GO TO COURT OVER IT OR GO TO LONDON TO THEIR HEAD OFFICE......but I'm guessing these people are COWARDS.
Reviewer
James Towers
Location
London
Date
31/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely diabolical service and the worst I ever experienced from a corporate entity
Reviewer
Mike Whitley
Location
Spalding, Lincs
Date
31/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk's new-look mail is not fit for purpose. Yet again I'm frequently unable to log on and when I finally get on to the page, loading is so slow as to be useless. I've tried to access the trash section repeatedly (to uncheck an inadvertent deletion) and the trash box refuses to appear. When I try to send an email I invariably lose the connection. I've been very patient with this company (helpline is rubbish), but enough is enough and I'm going to switch to another provider - surely nobody else can be as bad!
Reviewer
Ben
Location
Bedfordshire
Date
30/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Utterly appalling. I was duped into using talktalk as their broadband deals were at the time very good. However! It has been nothing but hell since then. Talktalk took over 5 months to return credit on my account! Their customer service is awful. Bunch of idiots that don't understand anything unless it's on a script in front them. Do not use them in any instance. Even if they pay you, do not use them! Horrendous experience and by far the worst broadband provider I have used, ever!
Reviewer
GLENN WALLBUTTON
Location
GREAT SUTTON, ELLESMERE PORT
Date
30/01/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Broad band ,even with fibre, has dropped to 5.5. they don't seem that bothered. They send out an engineer, fixed for short while, then drops again. Not happy.
Reviewer
Mark
Location
Sheffield
Date
30/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The speed is so slow I can make coffee before the page loads. Any discussion with talk talk leaves me wanting to kill someone. The most appalling service be ever received. I'm taking it up with the monitor.
Reviewer
Laura
Location
Wigan
Date
29/01/2016
Comments:
Not a day goes by without this "broadband" continuously dropping out. It's always 'limited'. At least 5 times a day. Extremely frustrating when you are trying to do a degree and the internet is so unreliable!!! looking at all of the other reviews it's astonishing that nothing has been done about this yet.
Reviewer
Neil
Location
London
Date
28/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst internet i've ever had. 4 months and nothing but problems. had 2 engineers over who can't find problems from my end. had a new modem sent over but still can't even watch one 2 mins youtube video without buffering.
When i call customer service you can feel them reading from a manual. robotic and total crap!
Reviewer
Emma
Location
London
Date
28/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful! Simply dreadful in every way....since Tesco Broadband migrated onto Talk Talk I have had nothing but problems. Currently at home I have a broadband speed of 0.12Mbps......even though the support team are telling me that I have fast broadband and that everything was fine?? I was on the phone for 2 hours with them today, and they were trying to get me to go through all of the tests online (I called because I had no internet)!! and they told me they couldn't help until I had carried out the online tests........Previous to this annoyance, they had left me without broadband for 12 days!! I work from home so this was a huge inconvenience to say the least! They simply don't listen or help, I always get messed around, have to speak to numerous people, get cut off etc for 2 hours before they will arrange to send a technician out to help...2 days away and Im keeping my fingers crossed. The WORST customer service (and indeed service) I have EVER received from any company, ever!! Would not recommend them for anything at all!!
Reviewer
tony
Location
fife
Date
28/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
poor,terrible service,keeps dropping off-do not use talk talk if you wish to actually have a relaible internet connection
Reviewer
S W Overall
Location
Colchester
Date
27/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
On the slide and going downhill fast.Erratic speed and complete outages.
To cap it all my daughter - lives miles away - needs an engineer to fix her problem but has been told that it will take THREE WEEKS. Did they sack all the engineers after the security fiasco.
Reviewer
Peter Lee
Location
London
Date
27/01/2016
Comments:
What a complete waste of time and money!! Customer service worst I've ever experienced. I cant believe they're even making any business. Wow worst company ever come accross. bad service, false information, worst customer service
Reviewer
James Towers
Location
London
Date
27/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely abysmal service and by far the worst I've ever experienced from a telecoms company.
Over most of the past year, we have variously been without either a working telephone or a properly functioning internet connection - and often both. It utterly confounds me how these people manage to stay in business at all.
Reviewer
IAIN
Location
HARROGATE
Date
26/01/2016
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
i have been a talk talk customer for 2 years. today me and my partner sat down and started to look at different providers at a cheaper option as our little family had grown. i then went on to my online account to try and find out when my contract would end knowing it would end early this year. i couldn't find it online so i spoke to an online adviser and they informed me that it ended in june 2017!!! i recently moved home and rang up to change my address so i could get my package at my new home when i did i got an asian woman on the phone which my 2 year old daughter can speak better english but at no point in the phone call did she advise me that the contract would be extended by another 18 months. i rung talk talk up straight away and they said that they had informed me and sent a letter out to my new address, if they had informed me that the contract was getting extended i would have told them to shove it up their @rse, not only that but south african who was on the phone when i asked to speak with a manager said he would put me through didn't he put my on hold and then came back and said the manager was listening in on the phone call, by this point i wanted to $hit down their necks and i had to go to work so i passed it on to my partner. before i got to work i spoke with her and she had since been on the phone to virgin media who advised us that automatically extending the contract without notifying us is illegal to which i am now taking it further.
talk talk are rubbish and i would advise anyone to stay clear, they are rude, don't listen, can't speak english and my 7month old child could manage and speak to customers and understand them better than their managers. I'm pretty sure the syrian refugees that are fleeing syria land on a beach and get a managers job at talk talk, absolutely shocking.
Reviewer
R.Hale
Location
Sussex
Date
26/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The problems started at least about 6 months ago with the sudden drop in internet speed from around 12mb/15mb down to 6mb,the phone line went dead in Dec 2015 and then no internet. had the same problems that everyone else has had with customer service - language problems, same questions being asked again and again and again from thier so called engineers - new router etc etc etc. The hours i have wasted. They did fix the line eventualy so the phone was working again but the speed is still 6mb i am paying £37pm. i question them on this and they state that is acceptable - well not to me it isnt. Maybe because i was out of the renewed contract they dropped the speed but still charged me £37pm
So i accept that i have to move over to fibre and pay extra to get the speed that i had when i first joined with them - Another really annoying thing is as i am not a new customer i dont get the disount rate for the fast fibre, i suggested that, what with the problems i have had and the time spent trying to resolve it, it would be sign of good will and as i have been with them for a few years a gesture reaward for my loyalty - nope they cant do that. So new cstomers get it cheaper but existing customer who have had their service cut can sod off. Not a good way to do business and keep customers - i will not be using them again. I am having the same problems with my buisness line (in a seperate part of town)suddenly dropped from 17mb to 6mb. If I treated my clients the same way they treat their existing customers i would be out of business - i will now cancell all my accounts with TALK TALK and go with a 12 month contract - so if problems happen I can get out sooner.
Reviewer
L Lowing
Location
Bromley, Kent
Date
26/01/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
My mother's house has used TalkTalk broadband for several years. The speed is diabolical for 2015. We average around 1.5-2MB!! Those speeds would be acceptable in 2005 but not now. It appears that TT like to keep increasing their prices (yearly price hikes for package and line) but never improve their speeds. 1.5-2MB speed is what we got when we first joined TT back in 2007 or so.
So why on earth does my mother not leave them? Because TT are the only major broadband provider that offer unlimited calls to the USA as part of our package. She has relatives living there and spends an hour each day on the telephone to them!
So aside from particular use cases such as hers, I would not recommend TT unless you want speeds from 10 years ago and regular connection drops (every few weeks).
Reviewer
Dave
Location
London
Date
26/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I felt compelled to leave this review after finding out I had spent £64 on phone calls trying to sort my package with TalkTalk.
A home phone was never included in the package so I was forced to use my mobile. My first query was around Sky Sports, as I had paid for this package, but it was not appearing on my TV. I spoke to a customer service advisor (who are all based in India), but she couldn't help so she said a manager would call me back within 48 hours.
48 hours later, no response. So I ring up again...and the customer service advisor tries to get me to wait 48 hours again. I point blank refuse and do get put through to a manager and spend an hour on the phone trying to sort out why sky sports wasn't appearing.
We eventually get to the bottom of it..however, I then realise that TalkTalk doesn't include Sky Sports HD in the package. The Internet is also terrible - fair usage policy kicks in the evening so much that I can't even use video Skype. I had a better connection whilst in hostels in Bolivia!
With this in mind, I ring up to cancel and because I was out of my cooling off period (because I signed up before I moved into my flat so I would have Internet the day I arrived as I work from home), I had to speak to a manager, who at first refused, and then said she'd speak to 'the board' (?!) and ring me back within 72 working hours.
Guess what? No phone call back. Instead I ring up again and this time lose my temper a bit as the service has been completely outrageous. Finally, the customer service advisor's manager agrees to waive the cancellation fees, which I did appreciate...however, cause of all the calls I have had to make off my mobile due to their inability to call me back, I'm down £64 and not happy.
Do not use TalkTalk. The fair usage policy which kicks in around 6pm is terrible as is their customer service.
Reviewer
adele
Location
Rotherham
Date
25/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WARNING, AVOID!!!!! Absolute joke with false advertisement. Signed up 2 recieve my love to shop vouchers only to be told 1 month later they have been delivered and signed for????? Not even a signature just a straight line. But apparently im a liar and i HAVE signed for them!!! Im as honest as they come and work hard for a living. Its a con. They say there posted but i reckon someones sat in the office signing for them. A disgrace. Needless to say ill be cancelling my direct debit and going back to sky. And i wont be giving the notice as they didnt meet their end of the contract. Nor will i reccommend!!!!! (Oh and it was a so called manager that called me a liar after i put in a complaint!!!
Reviewer
Dan
Location
Leeds
Date
25/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After having the same issue with them for 5 months they are only just sending out an engineer because they have no idea how to fix a DSL line drop. My phone bills to them mount over £300 and all my time and stress talking to their support team who will try to lie to you to get you off the phone and argue with you when you catch them in a lie they still deny any wrong doing and will not offer any compensation or follow and trading standards. I look forward to taking this to the Ombudsman. Avoid these thief's at all cost
Reviewer
Milly
Location
Macclesfield
Date
25/01/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
No problems with TalkTalk but be careful of their contracts. I am leaving them sadly because they can apply price increases - but still keep you locked in. I am being charged a large exit fee. I could have reduced my bills by taking out another 18 month package - but again - they cannot guarantee the cost for the term of the contract - its all very one-sided. When you sign up - who knows what you will be paying later into the contract. Be careful.
Reviewer
Zaakir Jahangir
Location
Wakefield
Date
25/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I put my order in for talk talk buisness broadband November 2015. I was told that the line will be installed and your go live date will be in 2 weeks time, Talk Talk we're very reluctant to take my card details and set me up for a 12 month direct debit contract.
Since that time we have had 4 engineers from BT Openreach come out all not knowing what the previous engineer had come and done, why the other engineers could not complete the work.
Every time i phone up to see why this has happened and try submit a complaint to a manager I am told there is nothing that they can do more than me and they will be telling you the same thing. Once I phoned to complain I was told all managers are in a meeting and the call center oprative had no idea when the meeting would finish or when it had started.
A fresh line was to be installed. A sub pole was installed on the 20th of December 2015 by BT Openreach,a month and a half after placing my order. I have since been given 5 appointment dated since that time each one having to be cancelled and pushed back to a later date. Apparently talk talk have no idea why it has been pushed back and they cannot do anything about it.
Finally an engineer turned up and installed half the line on the 18th of January 2016. He then told me that a hoist would be needed to complet the job. I believe this is very poor planning on talk talk's part as they should have included this in the equipment needed for the job. The trees did not grow out over the Christmas period.
I was then given a date for the 27th of January where the work will be complete.
However I received a call today saying your new date for the completion of the work will be on the 4th of Febuary 2016. I asked why has the date been pushed back, but they have no idea for why this has happened neither do they have it on any of there records. I do have a text message and email from talk talk that the work will be completed on the 27th of January 2016.
I spoke today to someone from talk talk call center and the manager, both had a very impolite manner of speaking. I do not believe that a paying customer should be treated they way I have been treated over the last couple of months.
Talk talk advisors have also told me they do not have a direct number for BT Openreach, I can't imagine how that buisness relationship works? I have also been told today that "I can put you through to cancelation department if you do not want to carry on"
My buisness has seriously been affected by talk talks service. Broadband is a huge part of marketing in our buisness and we are not able to move foward.
I am not a very happy customer of talk talk and would not go with them again if I knew it would be like this. I hope someone from talk talk can read this, so no more of their customers are treated how I have been messed around.
Reviewer
Sofia
Location
London
Date
25/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I will keep it short: worst customer service ever, operators are clearly reading a scrip and barely speak English, I had to go through an average of 3 people until my issues were sorted. Good job I was keep checking my bills as on a couple of occasions I was charged for services I didn't even use (including phone calls and I don't even have a phone). Be aware. I would rather pay £5 extra for any other network provider but I would never go with Talk Talk again.
Reviewer
samantha
Location
Seaford
Date
25/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
AVOID Talktalk. The worst company i have ever joined. I feel tricked into joining and have wanted to leave from the moment i joined. the tv package is so bad i have given up with it and joined sky. stuck with there slow useless internet. They charge you hundreds to leave. i am trying to leave as i have to move. They wont let me unless i pay £200+. They never made it clear it was 18 month contract has been 9 months. I said if i have to pay for it i might as well move it with us. The crazy man then told me if i move it will start a new 18 month contract. so now trapped my choices pay £200+ to leave or be stuck with this terrible service for another 18 months. customer service is a joke. When you join you talk to a British person who convinces you your getting a great deal (YOUR NOT!!!) then when you realize how terrible it is and you need help with something or just want out you get put through to someone (don't want to sound racist) who you cant understand or cant understand you. They always have excuses and are useless. they but up prices sneakily and internet cuts out. The tv package is also a joke.
Reviewer
Glyn
Location
England westmidlands
Date
25/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are the worst provider an the market, very very poor customer service, ive been with them for 3 months and had nothing but problem after problem after problem, including wrong payments, changing my number, cutting my sim card, changing my address with out me moving, stay well clear of this company !!!!
Reviewer
MR G THOMSON
Location
Glasgow
Date
25/01/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellant broadband speed just upgraded to super duper fast fibre so will see how it fairs with only a samsung tab 2 using it. , clear never a fault with phone line and tv, well it a bit slow getting to players and apps but never has any of the youview box failed me. Really cant complain as approx 9 months now with talk talk and only gripe, their mobile phone customer service quite appaling. But talk talk customer service, helpfull polite and really do try their best.
So talk talk 9/10 from a very happy customer
Reviewer
Glyn
Location
England westmidlands
Date
25/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are the worst provider an the market, very very poor customer service, ive been with them for 3 months and had nothing but problem after problem after problem, including wrong payments, changing my number, cutting my sim card, changing my address with out me moving, stay well clear of this company !!!!
Reviewer
Mehmet
Location
Portsmouth
Date
25/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
1 month into my contract and i already cant wait to cancel it. With talktalk you will never get the wifi speed you sign for. I signed for 78mb but all i get is 20mb. Their indian tech guys advise; because they dont understand what the problem was i was advised to use wired connection. Their routers are not capable of providing reliable wifi speeds. After talking 3 different tech personnel, each taking well over an hour asking exactly the same questions even though i told them i already gone through them, my problem of low wifi speed remains unresolved. I am not a tech guy but even i could identify the problem as it is the router they supply but those indian tech personnel couldnt! After those frustrating experience with them on the phone when my contract is finished i will not stay with them even if they offer it for free.
Reviewer
peter olsen
Location
home
Date
25/01/2016
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
BB is very slow, 0.75kbs today, max has been around 6-7kbs, but until BT renew old aluminium cables and install FO, nochoice despite what they all advertise.
Reviewer
Luke
Location
Hatfield
Date
24/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TRULY AWFUL! It is very slow, making it impossible to download and upload files without waiting hours (literally). Their connection is common for failing and becoming temporarily unavailable. For the price they charge, it's disgusting. Unfortunately, the area I live in, Hatfield in Hertfordshire, doesn't have a good broadband service unless you live in an area with fiber optic cables.
Reviewer
paul bevan
Location
chester
Date
24/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only been with TalkTalk for a few months, but deeply unimpressed. First the phone line went dead; now the broadband is deteriorating. Trying to sort things out via customer service is time-consuming, frustrating & ultimately ineffective. At a loss to know what to do next.
Reviewer
Daniel
Location
Bradford
Date
24/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Download speed 2.39 Mbps !!!!!
After number of complains NO CHANGE
Stay away from them at all cost.
Reviewer
Adrian Dakin
Location
Folkestone, Kent
Date
24/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I used to have a Talktalk broadand service when I lived in Hawkinge and it was fine, but since I moved to Folkestone just 3 miles away the new fibre service is appalling its slow,slow,slow and drops out completely. DONT USE TALKTALK ITS RUBBISH, and all their call centres are non UK
Reviewer
Margaret
Location
UK
Date
24/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My fibre broadband was down for 21 days prior to Christmas and New Year. After speaking to various department, no one appears to know how to rectify except transferring from one department to another. I am now stuck in an 18 month contract but will change provider when my contract runs out. If you read this, recommendation is to avoid TalkTalk at all cost. In addition, there is also false advertisement from TalkTalk.
Overall:
1 - Signing up with Talk Talk was no problem.
2 - Going live - problem;
3 - Fixing fault - problem;
4 - Service to address issue - appalling;
5 - Addressing complaint - appalling and fail to listen.
TalkTalk show they adhere to complaint code of practice but it is an empty execution of the practice. Looks nice on paper, but fails to action. Ofcom should fine talktalk as they fail to comply and conduct code complaint process in appropriate manner
Reviewer
dean
Location
haverhill
Date
24/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wifi is bad. It is always going down and doesnt work. The internet is slow and alway off for hours meaning i have no internet access
Reviewer
Dr Midani
Location
Date
24/01/2016
Comments:
Please , this company is the worst ever in all aspects .
I have lost the WiFi for three days before my exam with no explanation .
Talking to services is useless , no respecr .
Cancellation process is bad keep billing you without service
They have lost the data through their unuseful website .
Please this conpany caused me trauma and pain in the last 18 months .
Reviewer
Dave
Location
Manchester
Date
24/01/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Every few months I have to contact Talk Talk customer services to complain about the reliability of my connection.
After doing so my connection magically improves for a few months and then the disconnects start again.
When this first started I would humour their customer services people by complying with their requests to run through various checks. Now I just stop them in mid speil refuse to do the checks and tell them if it doesn't improve imediately then I'm switching. If I get any resistance I just ask to speak to a supervisor.
In fairness to Talk Talk I believe that their problem stems from the antiquated British infrastructure that they have to work with.
Reviewer
Maggie
Location
newcastle
Date
22/01/2016
Comments:
Absolute rubbish,cancelled my contract,major phone and broadband problems,intent and WiFi keeps crashing,customer service is diabolica never again ,0 stars from me,still waiting for them to call me back.please don't bother you'll be so disappointed and its not easy to get out of the contract,I've had to wait till it expired.
Reviewer
Helen
Location
Bristol
Date
22/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
How can Talk Talk say I am liable when I asked to terminate my contract when they did not fulfill their side of the contract by not connecting me on the date promised? After spending hours on the phone and put on hold so many times and then I was told the BT system is down so many times. I received 22 texts from them in one day. They just cause you stress and the amount of time you waste on the phone or on the chat is so painful. Someone who CARES about their customers needs to look into this!!! Disgusted!
Reviewer
Cas
Location
Kent
Date
21/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Broadband works well. Customer service is really bad, bills are often wrong, call centre abroad can't pass you on to a manager to get problems resolved. I left after my one year, I'll never go back.
Reviewer
tamarlad
Location
Chorley
Date
21/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a shower! Reported a phone and broadband fault to TalkTalk 8 days ago. They tested the line and said it was a fault with my own equipment. I insisted on an engineer visit and they said I'd have to pay £65 if it was a fault with my own equipment. It wasn't. The engineer identified a problem with cabling in the street outside. Have heard nothing since. No communication from TalkTalk. Don't know when it will be resolved. When I ring up I keep getting put through to someone in India/Far East. All they will say each time is that they will update the ticket and how sorry they are but don't seem to do anything. I can't speak to anyone in authority or get any definitive answer. For a communications company TalkTalk make it near impossible for anyone to communicate properly with them. Quality of service is zero. Customers appear to be a nuisance to them. As soon as I get this fault resolved I'll find a phone and broadband supplier that respects its customers. If you are thinking of becoming a TalkTalk customer be warned! And, no, I didn't choose TalkTalk - I was originally with Pipex (an excellent company) who were taken over by Tiscali and, subsequently, TalkTalk). A complete disaster in customer service terms.
Reviewer
Benford
Location
Wiltshire
Date
21/01/2016
Comments:
Talk talk took my account from all with no consultation, communication to me. Was then moved to flur again no consultation or communication except stating when my payments due, rang to cancel, flur was amenable after long argument and threat to trading standards, talk talk still ongoing... Could not give reason for why lack in communication, and passing on my details, including bank details without my permission....supposedly closed my account .... Had another bill today... Strange I can't get through to them!,,,, think trading standards or rouge traders need a call?.......
Reviewer
Furious
Location
Leeds
Date
21/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are useless on every level. The service is poor and overpriced but that is nothing to the customer service which is beyond a joke. If I could give 0 stars I would. Avoid at all costs.
Reviewer
Christopher
Location
Coventry
Date
21/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
However cheap talk talk put together a deal it will not be worth it I promise you. I had the misfortune of being with them for two years as linked a mobile half way through my contract and had to run this out. Apart from the kit being absolute rubbish where you start losing large portions of your life that you will not get back is to the overseas call centre from hell. DONT DONT DONT DO IT you will regret it!
Reviewer
Michelle
Location
Macclesfield
Date
20/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful!! Tomorrow I'm leaving talk talk. When you do eventually speak to someone after diverting though the numbers I end up struggling to understand the person on the end of the line. Angry and frustrated is an understatement. No internet connection and no phone!!!
Reviewer
Chris Meakin
Location
Noerth Wales
Date
20/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well in these modern times you just have to get use to overseas call centers i supose! but I must say the customer service from these call centers is dropping like a stone perhaps sometihng to do with not being accountable for your work ethic maybe.
TalkTalk being in my opion the worst to date with advisers not having a decent grasp of English, which is a real help when serving English speaking countries you would have thought, I am an AOL member our carrier is TalkTalk so we decided to swap over to talktalk to get a better price for our broadband, WHAT A MISTAKE, should be simple really how ever on contacting them we fist spoke to customer service who said he would send out the new router and passed us over to another reprasenative to set our account up, so we go through the whole thing again, only after 15 mins of being told to contact AOL we get passed on to another rep, who also spends around 15/20 mins debating with us about AOL and trying to put us through to technical for emails not working?? she finally gives up and passes us over again so for the third time we go through the same conversation on what we want, the same debate/argument now about us ringing AOL to set up the account, supid woman could not get it through her head AOL will not set up a TalkTalk account, bit like walking into Barcalys and aking them to set up your HSBC account we all knowe they reaction to you and after you left, something to do with Richard Cranium me thinks, TalkTalk idiot finally hangs up on us clearly unable to help at all so end call! nice...
We ring AOL speak to the lady and tell her what we want to do, she goes ballistic and rants down the phone about how useless TalkTalk are they do tha ALL the time to us I can not set up a TalkTalk account I am AOL, its not our job. she was not a happy bunny! so it seems to me TalkTalk need to do a massive amount of staff training on customer service and how to actually use thier own system.
We rang TalkTalk back this time we got another lady who actually knew what she was doing... WOW and set up our account in seconds and could not understand why 3 idiots and told us to go to AOL for this. job done!
NOT QUITE, Router arrives, plug it in as instructed it doesn't work well it does but wont connect to internet, we ring TalkTalk they inform us its a line problem and there is a fault on it, silence insues as we inform him we are talking on the land line, he then does a line check, one of many I hasten to add, and after pulling line conection box apart told I have no bradband line to the house??? AOL??? clearly doesnt work, so we plug AOL box back in and just like majic there it is on the internet in seconds talktalk idiot can even see it which he has to begrudgingly has to acept, and anouces its a router issue, I'll send you another!
Router 2 turns up nope doesn't work same issue as the 1st one 4 lines checks later which all follow the same way need to do a line check as you have a fault, we will ring you back when it is done takes 5 mins over 35 mins later we end up ringing them and go through the whole thing again as nobody at talktalk logs any of this on screen it seems... As said 4 times we did this unbelivable.. 4 line checks in one day and vbecause the fault is not easy to spot the pass you on or rather cut you off. we even at one stage had technical support on the land line and hardware support on the mobile at the same time technical support telling us to hang up as the other caller is not from talktalk. they now decide to send out an engineer to check my line as I have no bradband to my house, all you get is silence when you ask why AOL box works! silence when you ask I have been set up on your servers as I have not had a go live date, they then put you through to customer service who que you and hang up. they are a complete joke the anoying thing is its us the customer who is at the butt of thier jokes.
Steer clear of them they are useless idiots, who can not do thier jobs so pass you on or just hang up on you. needless to say cancelled my account with talktalk could not cope with 18 months of them but one good thing has come out of this at least I know my line is ok as its had in total around 9 line checks now! idiots. and I have renamed by AOL router to Jesus as it performs miricals as it gets a broadband connection on a line that doesn't have broadband.
As everyone is saying dump them, they should not be allowed to operate in such a manner, this is 2016 TalkTalk operate on 1916 priciples, sad thing is they have taken AOL and Tesco broadband so they are getting bigger and worst to deal with.
Reviewer
Ivan
Location
South London
Date
20/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
I just wanted to express my dissatisfaction with the talktalk customer service. Very bad experience, although I was patient and tried to understand the situation of the telephone agents as they seem without strong skill for dealing customers.
My order was made to be cancel later for 3 times as per they couldn´t find my flat and finally the did, finally when the order was proceeded correctly they transferred me to the cancellations team and then they cancel the last order instead of the first order which was incorrectly placed because the flat was wrong. what to say, Hilarious!
If talktalk has a quality team, they should be more strict with their agents.
Some facts:
- inexistent communication between talktalk teams (don´t know they say they make accounts notes, useless)
- you can listen the other agents shouting to others customers
- if the agent can´t handle your case just say I can´t hear you and ... hang up
- although your instructions are very clear, the agents confuse all the time the directions
- if you ask for escalating the case to their supervisor they denie it
Finally, I´m not sure how the connection is, however to be first impression the backdoor is horrible. So, I won´t recommend talk talk to anyone and absolutely I won´t hire the talktalk services.
Talk Talk, it´s time to Wake Up!!! :(
Reviewer
M Riaz
Location
London
Date
20/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I can only warn people not sign up to 24 contract with them. They reel you in with stupid introductory offers but after 3 months im paying £43 every month for standard broadband that cuts off regularly. When you call their so called customer service, they stick you with people god knows where around the world who supposedly speak english, but neglect the understanding english part. They stick with so called fees for statements you didnt ask for, non direct debit charges when you gave the your account details a million times and many other things
Reviewer
jane grew
Location
wolverhampton
Date
19/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ive had talk talk for two weeks they charged me 63 pounds for a bill that should of been 28 and the phone line never worked
Reviewer
Rob
Location
Chesterfield
Date
18/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
THERE JUST THE WORST KIND OF COMPANY.
Stay well clear, rubbish customer service departments, terrible you view box( my Sega Mega drive had more processing power), awful online security (well we all know this) demanding money at end of account when no money is due. JUST a bunch of @#?!@
Says enough I think
Reviewer
Toby Clarke
Location
London
Date
18/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
The most efficient department of Talk Talk is their cancellation service... What a waste of time! I paid for Talk Talk, they said you'll have internet within 7 days (no engineer required). I thought great, sounds good. They rang up a few days later, said I did need an engineer and the only appointment available was in 2 weeks on a day I couldn't do. They said they would ring back. Never did. Sent me a text with confirmation of the engineer appointment I couldn't make. I spent an hour on the phone waiting to speak to an operator to tell them about their mistake and my frustration. They said the next available appointment after that would be over 3 weeks. What a joke. They couldn't offer any solutions and had no info or help to give. Don't go with them, the awful reviews are for a reason. Their customer service is about as premium as a packet of Space Invaiders crisps.
Reviewer
azz
Location
bradford
Date
17/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
do i have to give a 1 star?, why not 0 stars.
to say my time with talk talk has been bad would be an understatement, month after month of snailband and month after month of phone calls to a team that while very polite ( to the point of inducing disbelief) are completely incompetent, how many tiames will my settings be "reset" with the promise of things improving only for the same ridiculously slow speeds or signal dropping. arggggghh!
I have to advise STEER CLEAR OF TALK TALK, you have been warned.
thankfully i am close to the end of the proverbial tunnel so i can leave after which myself nor any members of my family will ever go to this sham of an isp "provider"
I get a stronger signal from my neighbours internet than my own which is completly ridiculous.
Reviewer
Bill Withers
Location
Slough
Date
17/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Very slow.. Having run various speed tests at varying times and days over a 1 month period, they obviously use bandwidth throttling. These types of speeds are reminiscent of the first generation ADSL lines. It's 2016 not 2002.
Reviewer
John Milbank
Location
Stevenage
Date
16/01/2016
Comments:
Talk Talk took over the Tesco service and transferred it to the TALK Talk system last Friday. The internet works badly and we are unable to receive telephone calls. We can make phone calls.
It was ok until then.
Reviewer
SK
Location
London
Date
16/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I tried to call Talk Talk today and they made me hold for 45 minutes! Even after that they said they were not able to help but i need to put me through to another department and being put on hold again, its over 25 minutes now I still haven't got through to them, its f*ing ridiculous service!
Reviewer
frances gaston
Location
london se270af
Date
16/01/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
wanted to say thank you to Evonteter who was so patient and sorted my problem out.Nothing was too much for him even though i confused him at times. Well done.
Reviewer
Simon
Location
Shropshire
Date
16/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Mobile 3G internet is faster and more reliable than Fibre from TalkTalk. The company suckers you in with hot marketing and super competitive prices, but you pay for what you get; it isn't a lot.
Would be ideal to have a location where you can get Virgin, if you can, you're in luck.
If...sorry.. When you run into problems with service/product, BT engineers will try to diagnose and fix. However in our experience, you never have a permanent fix and what happens is BT engineers blame ISP TalkTalk while they blame the engineers for not fixing the fault so there is no liability.
There is no reinvestment into infrastructure or better service, just into superior marketing campaigns, leaving the product not fit for purpose.
Even in third world countries you can get super fast 4G internet at a price equation to £20 a month with extremely high caps of 100 gigabytes/month+
Would love to have similar but we are stuck with companies like TalkTalk for broadband because mobile companies are just as bad as to not offer these attractive alternatives. Come on Ofcom, bored of the war against energy prices, sort these guys out
Reviewer
Julie
Location
Shrewsbury
Date
15/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid!! Unreliable Broadband Connection
Internet continually down, paying for services not provided and locked in a contract unless you pay extortionate breakage fees to leave early, customer services in India call centre useless. Avoid signup to a more reliable service provider.
Reviewer
Mrs C
Location
London
Date
14/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very, very poor customer service, there are woman you have to deal with based in India, they simply laugh at the other end of the phone, very rude!!! Internet connection is poor too!
Reviewer
Guy
Location
Shrewsbury
Date
14/01/2016
Ratings
Speed
3.00 stars
Comments:
Avoid. Service is unreliable with frequent long broadband outages, and forget trying to talk to anyone. Customer service is the worst I have experienced from any company. Be prepared to spend an hour on hold to get through to someone who barely speaks English, with no product knowledge whatsoever.
Reviewer
Zoe
Location
Wales
Date
14/01/2016
Ratings
Speed
1.00 stars
Reliability
1.00 stars
Comments:
terrible service loads of problems before they even finished setting up, lied to about costs, package changed. When i then say i want to cancel 5 days after going live (before receiving youview box or getting calls package sorted) We were told we would have leaving fee even though we were only leaving because of their service and wanted to charge us for 2 months + start up fees that we were told were free as part of package. They then threatened to send me to debt collection company!and turned off my ex-directory on my phone and made my internet speed reduce dramatically (even though im being charged for fibre) as soon as i got off the call. we still havent got youview box or call package either. After looking online found loads of complaints similar investigation by telegraph reporters. shared it on facebook and had loads of comments of similar stories. Still haven't solved my issue. Do not go with them!!!
Reviewer
Phoebe
Location
Portsmouth
Date
14/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
If your thinking of using this company DONT !!! Worst company ever been with, had nothing but problems !!! Including being cut off because my bill hadn't been 'paid' yet it had come out my account but apparently my details paid someone else bills and I'd have to wait to be refunded to then pay my bill again yet it was their fault and they still wouldn't reconnect me until my bill had been paid !! Now for the last 3 days I've spent over 2 hours on the phone to them getting cut off 4 times so having to go back through & explain everything again !! This is after speaking to a manager and being told my problem was sorted!!! They are a joke and wouldn't know customer service if ot smacked them in the face!
Reviewer
Jane McLaughlan
Location
Pollokshields
Date
13/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
speed slow from installation start. Tried all Talk talk ways to improve speed to no avail. talk talk technician eventually came after about a month. Very little difference in broad band speed - poor service!
Reviewer
Holly
Location
Derbyshire
Date
13/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible company. Rude & tell lies. Take money they shouldnt and then dont repay it back.
Reviewer
John & Julie
Location
Nottinghamshire
Date
13/01/2016
Comments:
Like most people i have experienced nightmares. However none of the were equivalent to dealing with TALK TALK. It was without doubt one of the worst experiences of my life.
My wife an I were with TALK TALK for many years, then being as we were about to move addresses we made the terrible mistake of trying to end our contract with TALK TALK. Folowing rthe payment of our final bill we thought that was it, all done and dusted. Not so. TALK TALK does not give in that easily. We then faced three months of pure hell. Despite providing TALK TALK with a copy of our final bill and proof of payment, we continued to receive weekly threatening letters descibing what they would do to us should we fail to pay the bill again. Eventually threatening us with legal action and bailiffs.
TALK TALK are very clever indeed, as demonstrated by the following.
1. It is impossible to phone them the phone just rings and rings. If you are fortunate enough to get through to them, they ensure you cannot get any further unless
you are fluent in Indian or Punjabi.
2. TALK TALK only gives out box numbers, they are too cowardly to give you a an address where you can talk to them face to face. I was most disapointwed about this as i would have paid out a substancial amount of money to meet the person who was making our life HELL. My three sons were eager to meet them also.
Eventually TALK TALK suceeded in what it was striving to do, it made my wife vwery very ill. She ended up dreading the post coming through the door.
Eventually we sought the help from the Citizens Advice Bureau. A little bit of extra information here. TALK TALK are NOT The Citizens Advice favourite people. It appears the Citizens Advice has frequent complaints about TALK TALK every week.
In fact they were so well known, the member of staff listening to our story could acually recite their phone number off by heart. Once the lady had heard our story and examined our paperwork, she advised us to get ourselves a couple of cups of coffee as this phone call she was going to make could take a very long time.
The first thing the lady did was to make a note of the time, I found this a little odd at first, but all would become clearer later. She then proceeded to telephone TALK TALK, Then sat back and continued with her knitting whilst the phone rang and rang and rang and then rang some more. My wife and I finished our coffees and then fetched another. After about fifteen minutes the phone was answered, I'm unsure as to who was the most surprised my wife, myself or the advice lady.
The lady dealing with our problem was totally unable to unable to comprehend that the employee was trying to say in English. So, she asked the employee what her name was. Again being unable to understand her name she asked her to spall it out in English. The employee was unable to do so. So, the Citizens Advice lady requested to speak to an English person. We then listened to Beethoven,s 5th synphony for the next ten minutes. The lady from the citizens Advice centre said that this was quite normal, as perhaps TALK TALK were hoping we would get sick of waiting and put the phone down. clever, very clever.
We were then passed from department to department until eventually being put through to a Supervisor. The lady from the Citizens advice department explained who she was and who she was representing. She explained the problem and gave all the relevant details. The supervisor then said, can you give me a couple of minutes to look into this. A short time later he came back on the line and said, Well I'm confused about this as Mr & Mrs Naylor dont owe us anything. Their final bill was paid up months ago. he then stated that he would make sure we were not contacted again.
my wife was so relived she burst into tears.
The Citizens Advice lady then noted the time. it had taken her 53 minutes to talk to an english person, and 3 minutes to solve our problem. When my wife and I left that office we felt like all our Christmases had come at once.. Such was the relief.
Both myself amnd my wife being driving instructors we have ensured all of our customers are made aware about TALK TALK. We always finish with, " Dont take our word for it, accessthe internet and see ex- TALK TALK customers have to say about them.
Hopefully our customers have listened to us and have gone elsewhere, costing TALK TALK a lot of money. For us, it is a small price to pay for what they put us through.
Reviewer
Valerie
Location
Hassocks
Date
13/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Whatever you do don't get tv broadband or telephone from Talktalk. Due to a faulty Talktalk box which was only 3 months old I was without television services for 3 months including over the Christmas and New Year period and was offered £5 compensation. I was charged for 2 movies that I could not watch and customer services implied that I had watched them and were trying to get them for nothing and could not watch Picturebox and was to add it again and would probably not be charged for it. Terrible service and even worse customer service. Unfortunately I am tied into a contract that they told me they would charge me for if I left, even though they have not provided the service in the first place!!!
Reviewer
Joodles
Location
Altrincham
Date
13/01/2016
Ratings
Speed
3.00 stars
Reliability
1.00 stars
Comments:
TalkTalk have absolutely the worst customer service I have ever known. They do not know their knee from their elbow. I wanted to upgrade the broadband & landline to getting TV and extra packages. I could see great offers online 50% off pretty much everything I wanted. I called to confirm what I could get. Offshore call centre, didn't know the packages and keot putting me on hold. I went on the online chat, he couldn't advise on prices. after an hour I gave up. Next day I tried again and did get a helpful advisor who after an hour (some kind of time delay at his end!) gave me a good offer to renew my broadband & landline at half price but couldn't give me TV prices, gave me the Upgrade Team number to phone. I called them but she wouldn't give me the price the earlier advisor had. Not even the 50% offer plastered all over the internet. After 40 minutes debate and being put on hold, she advised me to speak to the Loyalty Team! Yes really!
I called SKY and within 20mins had an excellent offer with whistles & bells.
TalkTalk Cancellation Team were extremely helpful today.
Reviewer
John
Location
Surrey
Date
12/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having had major problems firstly getting online, how can one login to TalkTalk only to have a message displayed stating that this webpage is unavailable. Secondly, when connection is finally achieved after waiting anything up to 30 mins. without rhyme or reason you're suddenly informed that you have now logged out. Not funny when a transaction is taking place especially when it's abroad. Attempting to have a conversation with someone about these problems whose first language isn't English is somewhat difficult to say the least. Herein lies a lesson that everyone should heed, having stated that I was going to contact TalkTalk again about the above problems and at the same time ask for a new router, by pure coincidence (?) my wife had a 'phone call from an individual purporting to be from TalkTalk inquiring about our router, without thinking she allowed access to the computer. Suddenly she realised what she had done and immediately switched off the computer. To say, attempting to explain what had happened to someone from the Indian subcontinent was a challenge in itself is an understatement Much has been said by other reviewers about this company, I can only agree
Reviewer
Lawrence
Location
Dudley
Date
12/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Signing up with Talk Talk was no problem. The service, to be fair, was pretty good. BUT!!! Having you ever tried leaving? Couldn't access their website for months, all numbers lead to call centre in India/South Africa - and nothing gets resolved. Bills keep coming even though I have requested cancellation. Totally lost faith in Talk Talk. Worst customer service I have ever encountered. Am only posting this as further evidence that I have CANCELLING MY ACCOUNT WITH TALK TALK. (As of August of last year!).
Reviewer
Christopher
Location
Birmingham
Date
12/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well what can I truly say about Talk Talk, they are the worst internet service provider I have ever been with, I've had the same problem since I've had it installed, it's an intermittent internet connection, I've had my fault escalated to a priority department so many times, my internet goes off for weeks at a time they send engineers out to "fix the problem" but not one engineer has found the problem, not one engineer has fixed the problem, they have run so many different tests they are repeating them over and over again, they say that I need to give them one more chance to fix the problem, how many chances can you give one company before they actually fix the problem, they say I'm entitled to compensation for the time I've been without Internet, do I really think that they are going to refund me an entire year of money that I've paid them, I really wouldn't mind paying for services that I'm getting but for me to pay for something that I'm not getting is wrong. They need to book up there ideas and start actually fixing the problems that they say they will fix, they are full of empty promises and I just wish that they would fix the problems that I have with my internet. I never write reviews but I thought that the general public should know.
Reviewer
Dave S
Location
Midlands
Date
12/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Please AVOID this company if you value your time and don't like being lied to continuously .. On Dec 7th 2015 i was supposed to go LIVE on my fibre optic package. After 17 phone calls (7 hours) of my time over a 3 week period i am still without a working router.. I have recorded all 17 calls and the amount of lies and fobbing off is unbelievable and fraud.. When i tried to cancel they lied and said i had to pay £300 or wait another 28 days without a service for them to fix the fault, when i rang again in January to cancel they said my "cooling off period" had expired and did not even acknowledge the fact i had recorded their contracts department telling me the opposite.. TALK TALK should not even be allowed to operate in the UK.. The regulators are also a waste of time from what i have researched and probably acting along side these large telecommunication corporations. Shame on you TalkTalk and i will be looking at exposing you in the social media as a crusade mission.
Reviewer
Tarbet Balfour
Location
Northern Ireland
Date
11/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talked into moving over to fibre optic December 2015 from ordinary broadband... HOW THE HELL CAN THE SPEED GET WORSE and everything drops time after time. FED UP with trying to resolve the issue. Customer service SUCKS if I could give NO STARS I WOULD... I am now stuck in an 18 month contract,,,, THIS IS A JOKE
Reviewer
John Reynolds
Location
Herefordshire
Date
11/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company imaginable!Still billing me 4 months after leaving. Nothing will stop this awful company trying to cheat you - utterly dishonest in every way.Constant lies are the norm with them. I have emailed them 35 times and still they are billing me. Customer service is zilch. If you go with them you will be treated like dirt and ripped off believe me. Not worth any stars at all.truly appalling. Will keep you on the phone for hours and then be unbelievably rude. Utterly incompetent and nothing short of corrupt. Horrible company run and staffed by vile people. Dido Harding should be ashamed but obviosly doesn't give a dam about what her customers think. They make me sick!Just don't go with this lot if you value your sanity!
Reviewer
Malcolm
Location
Kent
Date
11/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
My phone has been down for 5 days, it hasn't worked properly for 4 weeks. I have now chatted with 22 of their agents with lots of promises like call backs that have never happened. They are absolutely awful the worst company I have ever had to deal with. Customer service nil. I am leaving as soon as I find a better deal. Avoid them at all costs or you will regret it.
Reviewer
Mathias
Location
London
Date
11/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unreliable provider and unreliable service. Although I got the fiber speed, 3G on my phone works better and faster. Tried to get it looked at or fixed several times, but its extremely hard to get any sort of help that is not from a robot...
When my contract runs out I will change provider.
Reviewer
Lewis
Location
Manchester
Date
11/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Why are you by far the worst broadband provider going? I constantly have issues with connecting to WiFi as on average you have provided me around 4_5 mbps which is awful, especially since I pay for more. And the majority of your customer service staff are extremely unhelpful and sound as if they don't even know what it is you are talking about. I really can't wait for this contract to end so I can never use this awful service again. You don't even deserve a 1* rating.
Reviewer
Kay
Location
Somerset
Date
11/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Can't actually rate the broadband speed as I never got connected. Asian customer service were extremely polite and completely incompetent (or the system they use is not fit for purpose!). Spoken to them by phone on many occasions because the router and TV box had not arrived. Each time they said they would send another router and TV box. The TV box did actually get dispatched 3 times - to the wrong address!! a 2nd box was supposed to have been sent (after further phone calls, waiting and being transferred several times) to the correct address but has never arrived. After more than a month of being patient I finally rang the number for cancelling the contract and actually spoke to someone whose 1st language was English. He was sympathetic and did not try to persuade me to stay or resolve the problem but confirmed he could see there were many errors on the account and seemed happy to waive the cancellation fee with an admission that the difficulties had been caused by them. After reading reviews on this site, I am now concerned that I will still keep being chased for payment...and who else to turn to?? This industry truly needs taking by the scruff of the neck and shaking - ALL providers appear to be unable to provide an effective service!!
Reviewer
Doesn't Matter
Location
UK
Date
09/01/2016
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ping at 996 even with super fast and Ethernet cable
Reviewer
Aaron Wilson
Location
Carnforth, Lancashire
Date
09/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Such a shame that there is no 0 star option.
I have been running off talktalk for just over half a year now, and it has been the worst 6 months I have ever had on the internet.
They boast to have an amazing internet speed, but their speed is second to a snail. I watch videos, netflix, youtube etc, and it buffers every god damn time.
They offer the unlimited package, but it is FAR FROM UNLIMITED. I have to pay an additional £40 a month instead of my standard.
The router is very unstable. Port switching continuously. I lose wifi every few hours, and have to wait 20 minutes for the router to realise it is a router and not an over valued paperweight.
The second my contract ends, I am burning my router, and switching to a different provider.
TalkTalk, I hope your business fails. SOON.
DO NOT SIGN UP TO THIS NETWORK. YOU WILL WASTE ALL YOUR MONEY AND SPEND FRUSTRATING HOURS WONDERING WHY YOU EVEN BOTHER.
Reviewer
Cliff
Location
Essex
Date
09/01/2016
Comments:
I have been subjected to the Talk Talk takeover of Tesco phone and broadband services. Migration date was given as 8th January 2016 . I am currently not happy - no phones since Wednesday 6th. Called support several times and they have not resolved. This is racking up my mobile bill as calls can last for 30 minutes.Making matters worse they ask for my account number for security purposes (I have not been given one( and a password (I have not set one up) It seems "Catch 22" all over as is seems that I am neither recognised by Tesco or Talk Talk. I received an Email link to register account - and was disappointed(alas not surprised)to find that this did i not work.
I am being sent in circles by support using phones , texts , etc. and quite frankly don't know where to turn next. Others here have invoked OFCOM.
Anyone suffering similar problems ? Anyone been successfully migrated ?
Reviewer
Graham
Location
Derby, UK
Date
09/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Can customer service really be as bad as this? I have complained many times but sick joke comes to mind.
I don't know where to start. On a daily basis the system works well and to be fair its reliable.
However they offered a free sim card. Perhaps 10 phone calls later, many hours on the phone, every excuse in the world that my account was in arrears (it cant be the bill is DD) even "you have failed the credit check" what utter rubbish. They lie and lie again. Eventually an English voice came on the phone - I almost fainted. Order placed in 3 minutes - but it never arrived. Now the order was not actually placed. Here we go again. The very second the contract is over I will dump them without hesitation. Utter and total shambles of a company. Surely there are laws against this total rubbish.
Reviewer
Em1981
Location
Tunbridge Wells
Date
09/01/2016
Comments:
Have been trying to change a name on an account for 5 months after moving out of a flat share. In the end we have had to cancel because they didn't seem able to process the paperwork. Bunch of morons. Don't touch with a barge pole.
Reviewer
Tom
Location
Chippenham
Date
09/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Oh dear, the shape of things to come. After 18 months perfect service by Tesco Broadband they have been passed to Talk Talk.
Net result is that my broadband now drops out at random times. I have just received a welcome letter which tells me to validate my email address, when I try to validate it states that they are not validating email addresses due to security concerns.
I go onto the website to see if I can get fibre optic broadband and get stuck in a continual loop on the website which keeps sending me back to the start.
So in essence, poor service, a welcome pack that doesn't work, and an internet provider that is incapable of building a functioning sales website.
It would be funny if it wasn't so tragic. Fortunately I am out of contract so if the service degradates further I can leave
Reviewer
Mr Peterson
Location
Southampton
Date
08/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk customer service is absolutely disgusting. The call centres are completely unable to help with any issue. The lie to you and hang up on you as well as put you back on hold repeatedly for hours. DO NOT BUY
Reviewer
colin dodds
Location
kent
Date
08/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
They will sell you anything and normally very fast, they tie you into cross over contract which when it comes to leaving you can end up paying a lot for nothing. I have tried for over a week to cancel a sim card...... got through only twice, only be put on hold then the line went dead. BT as we know it run the hardware that seems to be good for most people, the support Talk talk give is little more than a joke. web pages of up grades at a click of a button..... but you try and cancel anything..... Broadband speed is hardware as reliability is not really under their control. Customer service is very bad.... DONT go with the cheap option, you really do get what you are paying for.... stay clear.....
Reviewer
Alice
Location
Southampton
Date
08/01/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
As many other people's reviews, it pained me to give even one star for their customer service, if you could even call it that!
I have had no issues with the speed of my broadband or phone line. However, one day we decided to switch to the Esential TV package and remove our anytime call boost. We were not told that this package is basically a paying Freeview! Our package was supposed to go live in 5 - 8 business days, we received our Youview box and connected it up. Knowing it was not yet live. I made a call to a family member in England at 2.45pm. I received an email at 5.32pm saying you package had gone live. I found out that the call I made was charged £7.30 on to my bill. The call was only for one hour!
I went onto the chat to ask for an explanation and was told that nothing could be done, I escalated. I know it's for a small amount, but that was not my point. This was a week ago! I arranged a manager to call me back the next day at 6pm as I work during the day, they phoned me at 2pm. I could not understand one work the manager said on the voice message as he was speaking very fast and the accent was terrible. I arranged another callback, that didn't happen. It is now a week later and callbacks have never happened. Staff continuously promise callbacks at my desired time.
I work in customer care for a well known company, I am appalled at the service. I work hard every day to make sure my customers are happy, they barely lift a finger. I will not recommend this company. STAY AWAY!!
Reviewer
Malcolm Searle
Location
Kent
Date
08/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have been with Talk Talk for about 15 years recently they have sunk so low its not worth staying with them. My phone has not worked on and off for 3 weeks now its gone completely for the last 2 days. I have spoken to EIGHT agents and none have solved it. Their engineers do not ring even when a call back is made a terrible terrible company to avoid at all costs. No advice and no help
Reviewer
Richard
Location
Martock, Somerset
Date
08/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Almost 2 months after being referred to the chief executives office (because of my email failing and myaccount lockout) I am still left without email. Talk talk engineers seem quite unable to fix this. I am about to leave when, having given up, talk talk have agreed to remove any cancellation charges.
Reviewer
Leighann
Location
London
Date
08/01/2016
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Had the internet set up on the 22nd december and was told by a member of talk talk that no payments would be taken until 5 or so weeks when we get our first bill, we had a direct debit set up for the 25th of every month, i knew the first bill would be higher due to a £6.75 router fee buts thats all i was expecting.
On the 8th of December iv checked my bank account and im minus £26.20 from talk talk! Just rang them up and they are sayings its the router charge and the bill for 3 days. I dont think this is acceptable as this was not an arranged date for a bill and no notice was given, they said an email was sent to me but iv just doubled checked and there wasent.
Im really annoyed with talk talk as theres lack of communication and information between staff and talk talk staff are giving me information like when my payments due but when i speak to another member of staff they tell me somthing compleytly different.
All i got off talk talk was a poorly spoken sorry and £5 off my next bill
I dont think that helps as im £26 down anyway as il be getting another bill in 2 weeks
Money grabbers they even charge £1.50 for letters to be sent to me about bill notifcations
Reviewer
Miky
Location
London
Date
08/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor broadband speed, not reliable customer service, not able to access my account online, Talk Talk does not take any action unless you chase them by phone.
WORST INTERNET PROVIDER EVER!!!!!!
Reviewer
colin jefferson
Location
ca73qe
Date
07/01/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
very helpfull and speedy when i had a problem many thanks .with what is going on in cumbria at the moment
Reviewer
I khan
Location
Date
06/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse company ever, customer service is really bad and the company it self is not trsutworthy at all. As they over charge and never listen to the customers. Managers are useless to making threats to customers and taking money out of pur bank account more than they should. Can never trust talk talk
Reviewer
Robert
Location
Date
06/01/2016
Comments:
Where do I even start, I was told by a talk talk worker that my internet speed would be almost double the speed of my old Internet providers... Biggest lie I've ever heard! False advertisement... My speed is almost 100 times slower than my last providers hitting a grand total of 0.03 Mbps. Faster using data than this rubbish they call Internet, for everyone out there reading this DO NOT GO WITH THIS DREADFUL NETWORK.
Reviewer
Kian
Location
Kian
Date
05/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It pains me to be forced to give them a single star for any of their services above. Sadly I asked to leave talk talk after nearly 6 years of service which they obliged on the phone (but didn't as they lied) and yet they are still charging me 4 months after I asked to be disconnected. They are appalling and it has effected my health. They tell you a load of lies on the phone (made worse by the fact their call centre is not based in Asia somewhere who knows? - as English is not their first language and then when you speak to one of their managers they put you on hold I have wasted nearly 3hours on the phone to this appalling company whilst the fat cats creaming the money here in England don't care - they cant even keep peoples information safe they are inept and incompetent in everyway possible. They are cheap for a reason they will be quick to give you a service but once they have you that's it your stuck. The worst company I have ever had to deal with in my life so far and the issue has still yet to be resolved.
Reviewer
Scot
Location
NE ENGLAND
Date
05/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I am now one year into my two year contract. There has not been a month go by where I have not had to phone up and complain about the broadband service which 9 out of 10 times also results in a complaint about the worst customer service I have ever had to deal with. I strongly advice people to take there custom else where its cheap for a reason and that is it's poor standards.
Reviewer
Mari-Clare
Location
Smyth
Date
05/01/2016
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Worst customer service in the world. AVOID at all costs. Have told me something and charged me different. Have spent over 16 hours on the phone to them trying to get my money back. They have me stressed out to the max. Do not touch!
Reviewer
Maria
Location
Hertfordshire
Date
04/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where do I start….
I’ve been a customer of talk talk for a very long time, when I placed an order for my fibre package two weeks before Christmas, the advisor said that it would take 5 working day at the most to receive.. Guess what I never received it.
Talk talk then assumed that I received my fibre modem and disconnected my original broadband plan and switched it to my fibre plan (bear in mind I still not received my fibre modem) therefore I will not have internet until the 12th January 2016 even though the advisors at talk talk said between 24/48 hours from my phone call which I made on 1st January 2016.
Talk Talk customer service is extremely poor, they are very unhelpful and do not resolve the issue there and then it takes them days, even to make a complaint they have to get an advisor to call you back and it can take up to 72 hours for a call back … ridiculous. Their customer service team and other departments are based between Bangladesh and South Africa no wonder it takes them forever to do anything!!
Very disappointed with Talk talk, I have cancelled my contract and moving on to EE let’s hope the experience I’ve had with Talk Talk does not happen at EE, Finger Crossed.
Avoid!!! Save’s you a lot Hassel.
Reviewer
Ryan Fairbairn
Location
Edinburgh
Date
04/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have used Virgin and Sky broadband services which were both good services, Virgin was superior to Sky but Sky was slightly cheaper, Talktalk however is slightly cheaper and pretty much useless, streaming video cuts off regularly, online gaming is impossible as the connection is so bad that servers eject you for lagging out every five minutes and the customer service is atrocious and outsourced to India every time I've called. Overall the worst service I've used. Do not use Talktal. The television service is also inferior to Sky and Virgin Media in a menagerie of ways.
Reviewer
James
Location
Leicestershire
Date
03/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Do not go with talktalk just don't i am now stuck with them for 6 months of hell. Because i should be getting around 10MBP/S but instead... 1.66MBP/S i have a £150 router and this is what i get?!?!
Completely OUTRAGED. Pray for me so I die of waiting for a webpage to load as this webpage took me about 1 and a half minutes to load this webpage.
TalkTalk can shove their internet up their postierier.
Disregard Women, Acquire Currency.
Reviewer
William
Location
Swansea
Date
03/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Two years ago I had the misfortune to take TalkTalk. The installation process took over six months including clueless engineers turning up to ask what I wanted then not do the required install. Only a letter to the chairman produced some result.
After the recent data breach the account can only be managed from the line itself. Not much good if you are not often there. No alternatives offered only long calls to 0870 to ask for it to be sent. I decided to transfer to another provider. I was hit with a charge. Attempts to discuss this were met my disinterested operators and lines dropped when asked to escalate/speak to manager. Now when you ring up you are told the service is so popular there will be an even longer wait than normal. The online chat is slight more responsive but only provides quotes from the service not answers. Just awful, get me away from them please.
Reviewer
andyg68uk
Location
Wirral
Date
01/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Had Fibre Large package with TalkTalk. The fibre was great, got 71mb download speed and 19up. ALso had the plus TV package which was awful. The box had to be restarted every few days otherwise all the internetnet channels wouldn't work. The box was very clunky and slow in its interface. The website is a mess, they used to allow you to add and remove extras but then changed it forcing you to call if you wanted to remove anything meaning a lengthy wait for customer services who then tried to sell you something. Customer services stuck to a script and just awful awful conversational skills.
Reviewer
Gordon
Location
Brighton
Date
31/12/2015
Comments:
Steer very clear of the world's worst company.Talk Talk deserves to be shut down by the regulators. If you are lucky enough to get through to their service centre (India/Phillipines?)do not expect to receive any help.
Following next to no e mail or broadband service in November/December I,like other customers,was offered a choice of free upgrade.It was allegedly installed on 21 December but guess what? You've got it - not installed at all and still waiting but I'm not holding my breath. Here's the good bit,though - TT NEVER forgets to debit my account each month - funny that.Anyway,my contract expires in April at which time it's good riddance to TT for ever.
Reviewer
Ryan Buttigieg
Location
Southampton
Date
31/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So. The horror story with Talktalk
I've been a customer of theirs now for a few years. So my contract ran out september 2014 and much to my pleasure I rang up March of this year to cancel because I was moving house.
They weren't having any of it. So they said it was cancelled and theyd call me back but didn't. I figured i was done with them. Had my last bill through of £60 and paid it with no worry. Next month another bill was debited from my account. So I rang up and Apparantly it hadn't been cancelled at all. So I did it again and the man I spoke to said it had been cancelled. No more bills hooray!
.Next month another bill. Was not happy. So I rang again and they said it hadn't been done still! So I put the request in again!
Now to my last birthday. An email came through and now I owed them £120 !!!!
So I rang them on my birthday. Was on the phone for 45 minutes where they just cut me off. So I repeated this process for the same amount of the time. All the security questions again. The man I spoke to went through all the past phone recordings and said it should be cancelled. So all the money I had paid would be credited to me (because my mobile is with them also) and I wouldn't have a bill for months.
Anyway that night I got a bill through for £70 extra for the calls to them to sort out their mess, which was taken from me the next day before I could sort it. No credit nothing.
AVOID AT ALL COSTS
Edit. Still trying to get out of paying for my mobile now. I've cancelled the direct debit so they will not be getting any money out of me ever again.
Reviewer
John
Location
Solihull
Date
31/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Customer support is poor and after spending over 2 hours with Customer Support I still can not get on my email. after 4 days on enquiringly about my problem I was told its noted as solved? Talktalk are updating their security and have removed options to change passwords via Myaccount and recovery email options. Disgraceful service and badly organised. 5 days without email to be told they don't charge for email so no compensation for 5 days without email service.
Reviewer
Natasha
Location
Scotland
Date
30/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
When i first joined I signed up for a half price offer that was supposednto last 6 months. I got the offer price for 3 months and then received a letter stating unavoidable ptice increases. As soon as I got that I marked the contract end date in my calendar and I will be leaving within the month!!! Thankfully!!! Customer Service is non existant, I would give zero stars if I could. It took me 45 minutes to get the call centre employee to stop parroting the same sentence and acknowledge the cyber attack in October has left customers with no access to the "my account" page - given that I am paperless billing I cannot access my bills. The cyber attack in itself is being unacceptably managed and the "gestures of goodwill" are paltry in comparison to the massive lack of responsibility over people's sensitive data - it's as others say however, they appear cheap so you get a cheap service - but in the long run they are not cost effective with regards to your personal time and lack of integrity with their offers and contracts. Avoid!!!
Reviewer
Paul Yorke
Location
Leicester
Date
29/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just got off a seres of 2 hour phone calls to talktalt's customer services trying to sort out why they have failed to connect me (a new customer) to broadband and now want to charge me to leave them? £54 out of pocket already with little chance of recovery :-(
Reviewer
Mr Bates
Location
Cornwall
Date
29/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a load of rubbish! line has intermittent fault rang on the 7 December and a open reach engineer attended on the 16 they said they could not fix but knew what the problem was and did not have the equipment to fix it. Rang 3 times for update and to day (29 Dec)they said that it was fixed on the 25 December (Christmas Day) still not working! Some one is lying somewhere they just fob you off with excuses, anyone must be better than Talk Talk.
Reviewer
Dave
Location
Inverness
Date
29/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Has to be worst customer service in the UK telecoms industry. AVOID THEM AT ALL COSTS. Can't wait for my phone & broadband service to be transferred to SSE.
Reviewer
Beth
Location
Sheffield
Date
28/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Worst mistake i ever made going with TalkTalk. I entered the simply broadband contract beleiving i would be only be charged £17.70 per month and they have added charges on my account every month. So far my cheapest bill has been 32.20! The engineer who came out to fit the phone socket installed it in a ridiculous unsafe place and when i complained to TalkTalk about this they sent an engineer to "move the phone socket" however the engineer had been sent to check the phone line and then TalkTalk had the cheek to charge me £65 for the call out! When they finally moved my phone socket they left significant damage to my property inside and out. I have put in several complaints with TalkTalk but none have been dealt with. They promise to call me back then never do. I definately wouldnt recommend TalkTalk. They are a scam.
Reviewer
simon
Location
Wolverhampton
Date
28/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling. If left to them and their supposed technical support team they couldn't make two Baked Bean Cans and a piece of string work
Reviewer
Calinda
Location
Irvine
Date
28/12/2015
Comments:
My landline has been down since pre-Chritmas, a crucial time for communicating with friends and family . Only managed to get the online chat once with the talk talk service center and was told would see into the problem but nothing has been done or heard and couldn't even get online chat again as none of their their advisers were available for days. A message popped out telling callers to call the service center, but my phone line was down for crying out loud! Plus the so called broadband is running intermittently at a tortoise speed.
Reviewer
H Kabir
Location
London
Date
27/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I m with talktalk braodband with phone line less than 1 month. And experienced worse service ever. Orderd & paid oneoff line rental for whole year via online which clearly mentioned I will get £100 love2shop voucher. After 2 weeks they said I m not eligible for voucher. After 56 mins 57 sec loyalty department lady confirmed me that they misunderstood cz they already issued my £100 voucher which I will get within 28 days. But after 28 days today they called me to inform that I m not eligible for the voucher. Redicilas!!
Reviewer
James
Location
Wales
Date
27/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk has the worst customer services of any company I have ever communicated with in my life. If you do eventually manage to get through to anyone after wasting your time and money on hold then you are met with an unempathic, disinterested employee typically with a poor grasp of english. Thoroughly disatisfied with every aspect of talk talk and with a quick google search you can see that the majority of customers writing reviews online feel the same way. I am now 5 months following stopping the service and moving and am still having to deal with talk talk and pay ridiculous fines and fees. I will strongly emplore everyone I know to stay away from talk talk. I was unable to make a formal complaint to talk talk so I have emailed ofcom and left reviews online.
Reviewer
John Stewart
Location
Edinburgh
Date
27/12/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Left Tesco Broadband for a "better price deal" with TalkTalk. TalkTalk said they had to install a new line, for free. But TalkTalk were in the middle of buying Tesco Broadband! Broadband been slow since I got it, iTunes updates and surfing together impossible. Tested speed, never get above 2.7mb usually around 2.5. Phoned for assistance and the call ended up a sales call to try and sell me Fibre Broadband. They can't help any further!
Reviewer
steve
Location
somerset
Date
27/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
slow speed after bt repair 5 weeks ago, no resolution so far and was told last night that my distance from the exchange affects speed and number of connections have increased but my house has not moved in the last 5 weeks and no new house have been built in the last 5 weeks! utter incompetence! but no way for the consumer to rectify.
Reviewer
leighton watkins
Location
swansea
Date
26/12/2015
Comments:
keep away from this company recently moved home been without broadband for a month despite giving ten days notice before moving fed up of talking to people who can hardly understand me and waiting for return calls i never get,keep away from them at all costs and save your sanity,not worth giving one star rating
Reviewer
Chris B
Location
Leamington
Date
25/12/2015
Ratings
Speed
1.00 stars
Comments:
Simply crud. The Inbox disappears. Request rejected can't get into my account manager. I cant believe why paying through the nose for, with unimaginable amounts for out of the ark set top TV etc all for unreliable slow <2mbps anyway. I'm off... to communicate through Rhodocrosite crystal, it might actually work unlike sqwarksqwark.
Reviewer
Dave Fraid
Location
London
Date
23/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst in the world without shadow of a doubt! The worse customer service I ever had, they're barley speak English with heavy/can't be understood accent. Waited for an installation of a new broadband that never happened cause the engineer didnt even bothered to show up nor call and say he's not coming, took me 17 different phone calls in order to re book it!! Im a new customer and yet treated as worse as it can gets. Really, my advise to you out there: pay a pound or two more a month but at least you'll get a normal (not the best, just normal) service. I can only wonder how Talktalk still in business as I'm sure I'm not the only one that has been gone through thier nightmare of service. Stay Away.
Reviewer
Chloe
Location
London
Date
23/12/2015
Comments:
UNRELIABLE — SLOW — Why do they think it's okay to charge us for a service and then don't provide it?
Are we in some sort of Broadband dictatorship?
Reviewer
Matt
Location
Wymondham
Date
23/12/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Problem plagued internet connection, the same goes for +TV, worsened by cheap unreliable equipment. Outsourced incompetent low-grade customer service, who are only capable of escalating your issue to uk staff, who are even worse to deal with. AVOID.
Reviewer
Kristian Shepherd
Location
Clitheroe
Date
23/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never reached over 1mb since installation, engineer confirmed the line was working correctly but TalkTalk never fixed the problem on their end. Their customer service didn't care whatsoever, any escalation was pointless since of the escalation team would ring back there was no warning whatsoever so if you missed the call you would have to start the process all over again. When you did get through to the escalation team they would "fix" it despite it clearly having not improved at all, even if you told their tech support at the time that there was no improvement they would mark it down as solved.
Avoid like the plague.
Reviewer
peter
Location
Malmesbury
Date
22/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Once again I need to send an important email and the talktalk/tiscali server won't accept it. I am sure if I leave it for a few hours it will go, took just over a day last week. Happens more and more. How hard can it be?
Reviewer
Brian M
Location
Bickerstaffe
Date
22/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I get a broadband download speed of 1.4mbs do I need to say more !!!
One broadband test says this is 90% slower than all the UK !!!
Talktalk should do more.
Reviewer
becky marshall
Location
sheffield
Date
21/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1 star is too high for these scam artists and thieves they took money out of my account for 2 years for a service I didn't receive. I spent hours on the phone pleading for help and they kepts saying someone would call and no one ever did.
it would be better to pay more and go to a company who actually cares for its customers.
Reviewer
Ram
Location
London
Date
21/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
My trouble with Talk Talk started again in 2015 (yes again, it was a nightmare dealing with them in 2014) when I moved home. I called Talk Talk customer service and requested
for a home move. The talk talk customer service agent (read professional liar) said I need to sign a new 18 month contract and then agreed for a 12 month contract when
I told them I was not happy to sign for 18 months. Talk talk said I need to return my current Youview TV box and will receive a new one in return free of charge and if
I dont return my old box I will have to pay them 50 pounds. I returned the old TV box mid-october and waited for a month and did not receive a new one and thats when
my nightmares with talk talk statred again.
I called Talk Talk and they first said they already sent me a TV box in 2014 and won't send me another box. I reminded them its talk talk wo asked me to return
the old box, they said they will escalate this issue and I will recive a call in 2 days which I never received, I called again and I was told "youview" box is not
part of my contract when I asserted that I was promised one talk talk said they will escalate the issue and since then it has been escalated thrice and I have spent
over 15 hours talking to them and they keep on escelating.
Talk Talk lied to me saying they will provide me with a "Youview" TV box and cheated me by not providing me one, their customer service team lie to me about
escelating the issue as they have no record of my previous complaints when ever I call them.
Today December 21st I spent another 90 MINUTES with Talk talk on phone (I was on hold for 85 minutes and hung up) I then received a call from talk talk to
conform my address so they can send the TV box. This is the third time i've been said this in the past 2 months, I have confirmed my address several times in the last
2 months and don't believe they are going to send me a TV Box.
TALK TALK headed by CEO "DIDO 'cheater' HARDING" ARE A BUNCH OF FRAUDS THEY CHEATED ME THEY WILL CHEAT YOU TOO. STAY AWAY FROM THEM. THIS COMPANY AND ITS
EMPLOYEES ARE A DISGRACE AND SHOULD BE BANNED FROM DOING BUSINESS
Reviewer
gary p
Location
Blackburn
Date
21/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is a terrible company that desires to hold you to ransom to both tie your phone & cable contracts to your location and deliver faulty equipment that is not up to the job, a fault services department based in any other country that keeps you on the phone for hours and will only convince you that there is no problem and you need to spend money money on an upgrade or 50 quid on an engineer to replace the box,Avoid like the Mafia.
Reviewer
Karl
Location
Bow, London
Date
21/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I moved to the new place and wanted to set up a broadband internet connection with them after seeing a good offer online. Have placed 3 orders for now of which 2 have been cancelled and the last one was "stuck". Customer service always takes hours to go through issues and no-one seems to be able to take responsibility. After shuffling between different departments and telling the customer service guys what to do I thought I managed to sort things out. After few days there's no improvement and I call them again. Looks like they're trying to hook people to their copper line connection by advertising a possibility of fiber optic and saying that you can immediately upgrade to fiber optic by setting up copper line at first. Comes out my house doesn't even have fiber optic lines installed and this will be only installed after there's enough demand from the whole apartment building... so much of immediate upgrade from copper to fiber optic.
Please keep away if possible. I can't imagine resolving issues with them had I actually gone ahead with the installation!
Reviewer
Alex
Location
Manchester
Date
20/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever connect to internet lost every 5 mins they say its fixed when its not there a waste of time and a waste of your money dont bother
Reviewer
norrie
Location
perth
Date
20/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
This the 4th day without a landline
phone , used over £40.00 on mobile trying to get it resolved with talk talk , promised call backs from them,still waiting,
the most frustrating unreliable company ever, now when phoning to inform them I am cancelling my account, nothing happens , truly is the worst ever ,KEEP AWAY FROM THEM
Reviewer
Mihai
Location
London N17
Date
20/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would choose 0 stars but unfortunately not available. I received the router from them but never got any Internet service coming through. 1 week since going live date and no fix yet. They've told me to wait 1 month for an engineer to come and fix it. In the mean time they've issued the first bill and I'm expected to pay for it even though never got the service they've promised to me, INTERNET. Tomorrow morning I'll call them again and cancel the contract. Overall highly disappointing service, wasted over two hours on phone with them on my money.
DONT GO FOR THEM. It's a Joke of a provider.
Mihai
Reviewer
David
Location
Tavistock, Devon
Date
19/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since making recent speed tests I have realized what low speeds I have been putting up with. Up to the time of the TalkTalk hack on Oct 21st 2015 speeds were just acceptable. At the time I didn't realise how slow my connection was. Since then internet speed has been almost unusable. TalkTalk customer services were attentive and courteous but they seem to have achieved next to nothing in the last two months. Latest test results were:- download 0.17mB upload 0.4mB. I shall contact them again in the morning but don't expect any speedy result. I think it is time to move on.
Reviewer
Scott
Location
Birmingham
Date
19/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Poor broadband service - it has been intermittent from the beginning, which makes watching a streaming video extremely frustrating. When I called customer service to resolve the problem, I spent half an hour on the phone to do something which should have taken 5 minutes. I called customer service a second time in response to an email from TalkTalk offering a free upgrade in recompense for the hacking fiasco. I wanted a free visit from an engineer. The customer service operator talked me into upgrading to fibre, but lied about the cost and failed to mention that this would mean I couldn't get the free visit from the engineer. I was passed to another customer service operative who was equally useless. Their poor English combined with background noise makes it very difficult to understand them, and they ignore all of my questions. Cancelling the fraudulent order will no doubt take me another hour on the phone with their diabolical customer service.
Reviewer
Ken Oliver
Location
Croydon
Date
18/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company have offered me the most appalling service since I was transferred from AOL. I do not have words to describe how frustrating it is to not be able to even get a reply from their customer service whether by phone or email. Since they will not bother to respond I am raising this with a Government Select Committee since I think the Government should intervene in the public interest since so many people are affected. I just want to leave their "service" asap
Reviewer
Keith
Location
Cheshire
Date
18/12/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tried to take up offer of free upgrade. Chat line always busy. Offer not available in my a/c. Phoned, usual rigmarole, gave up after being on hold for ages. Customer service stinks !
CEO needs sacking.
I have complained to Ofcom.
I suggest every one does the same.
Reviewer
John A
Location
Canterbury
Date
18/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Put me on a contract without my approval and tried to charge nearly £400 for cancelling it.
I was getting pretty fed up with broadband constantly dropping out and dreadful customer service. As my prepaid line rental and contract were due to expire I called TalkTalk to see if they would make me a really good offer not to leave. After much haggling they did, including all calls to UK landlines and mobiles, and fibre at 76Mb/s.
After my line rental and contract had expired I called again to see if they were as good as their word. No chance! I was told that phone calls would cost extra, and fibre was only available at 38Mb/s. I said that this was not what I had been promised, so the person I was speaking to said he would check and phone me back the next day.
No phone call was ever received, just an email congratulating me on having signed up to a new 18 month contract. I then spent two hours on the phone, including once being disconnected by an Indian call centre, before I got someone to accept that I had never agreed to a new contract and I wanted it cancelled immediately.
This was the last straw. I immediately took out a contract with another provider. As a result I received another email from TalkTalk saying that I owed nearly £400 in contract breakage fees.
If I detailed everything that happened over the next two months it would be too long for anyone to bother to read it, but sufficient to say that after many hours on the phone, sending emails and writing letters I eventually got TalkTalk to accept that I owed them nothing. Fortunately I'm retired. If I was still working I would never have had the time to sort this mess out.
My advise to anyone thinking of joining TalkTalk is not to be seduced by special offers. They will do anything to get you to sign up, and then make it as difficult as possible to leave. Also the standard of customer service at all levels is utterly abysmal.
My advice to anyone with TalkTalk who wants to leave is to download a phone recording app onto your mobile phone and use it for all calls to TalkTalk. They are remarkably reluctant to put anything in writing, and they don't seem to like it at all if you tell them that you're recording a call. Also, if in desperation you write to the head of complaints at the CEO's office don't think that you're talking to anyone important. There seem to be several people who use this title, and I suspect they're nowhere near the CEO's office.
Reviewer
Gary
Location
London
Date
18/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service provider imaginable. Friend of mine uses Virgin and gets download speeds of 100+ mbps. Talk talk's maximum in my area is 8mbps and I'm lucky to get 6 mbps. Internet is constantly slow.
Reviewer
Barry Godwin
Location
22,Greenhill Cottages Mossley Lancs
Date
17/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Continual Interruptions slow download using all speed checkers including TalkTalk's. Can't get online to my account to take advantage of Bright Sparks visit. Cant talk to anyone about the problems. 20min wait everytime you ring no matter what time of day.
Reviewer
Coder
Location
Middlesbrough
Date
17/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't. Just don't. The internet is patchy and cuts out every few minutes. Getting problems sorted takes months - we were having internet problems where we literally couldn't even watch a 2 minute youtube video in 144p for about 3 months, calling several times every week. Every time you call you get the same response, and they don't solve anything. I barely get 5mbps download speed with an ethernet cable! The customer service are Asian so they barely speak English, and it doesn't help that they don't have a clue how technology even works! For instance, one employee didn't know how to transfer a call to the manager, and then the manager, who we had to call personally, didn't know what he was doing. Trying to leave before the contract is over would cost us £300! £300 to leave them! I'd get better internet in North Korea than with talktalk. Don't ever join them, you'll never be able to leave and you'll never have good service.
Reviewer
Anna
Location
London
Date
17/12/2015
Comments:
Horrible!
I've been with TalkTalk for about 2 years which was a horrible experience. They charged me from my account as always without any problems, the next day after the internet wasn't working so I called TT customer service for about 6 times. They all were saying different things, leaving my confused. One man told me to unscrew the socket while i was on the phone to him! I strongly believed the socket had nothing to do with the issue as it was completely fine and it would not fix the problem.I refused to touch the socket and asked for service to come and what I heard is that it will be chargeable and only after Christmas! Im I paying for nothing? Ridiculous.I got really angry as this was not the first time I've been having issues with TT. This problem occured few times a year.TT now left me with no internet for Christmas time + taking money off my account for nothing.I canceled my account and now moved to a different broadband company. Never again TT!
Reviewer
Joanne
Location
East Sussex
Date
16/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not evem consider using Talktalk. Got to be the worst company i have ever dealt with. My contract finished in August I am still receiving bills for a number i no longer have. Now with Sky who talktalk refused to give my number to so i had to have a new number. Call centre don't even bother. i know have a case with Ofcom as Talktalk are now causing me ill health. If you are trying to leave them and are having problems call Ofcom who will help you and get you compensation as believe me it is deserved as Talktalk are like trying to leave the mafia
Reviewer
Dave E
Location
Cambridgeshire
Date
15/12/2015
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Talktalk have managed to lose my E-mail address in the last 5 weeks, about the time of the cyber attack. You ring them up to ask where it is, and then after they appear to fill in online forms you hear nothing, presumably sent to to your old E-mail address. They also send you details about a free upgrade to that same address, that they have lost and that they know doesn't exist. You tell them that you don't want any upgrades as you already have everything, so they offer you £10........Pathetic.
The call takers are in Mumbai, don't understand English or know what they are talking about. They are cheap because the service is cheap, try another provider instead
Reviewer
Jeremy
Location
Norfolk
Date
14/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I spent hours on the phone trying to get my broadband connection repaired. Which they could not do, so I left them. Their customer services take forever to speak to someone. They say they will call you back but never do. Useless.
Reviewer
chris
Location
london
Date
14/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Customer service tragic. Two weeks waiting for a card to your phone from macro to nano. I called again and was told that someone made a mistake. I had to pay 300 pounds for their mistake by telephone.
Reviewer
Alexandre de Carvalho
Location
Camden Town
Date
14/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I called to cancel my account and the woman laughed at my face when I told her that I was cancelling because I was worried that my personal and bank information could have been leaked to the hackers involved in the crime. She was completely arrogant and sarcastic, literally laughing.
Reviewer
Nicola l
Location
Scotland
Date
13/12/2015
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Horrendous company with dire customer service. I was a happy customer for the first 18 months then tried to cancel my broadband to find I had been entered without my knowledge into another 18 month contract! After that 18 month period I tried to downgrade my line to standard(I have fiber optic) to leave to be told if I wanted to downgrade my line in order to transfer to another provider I would need another 18month contract! My new company where flabbergasted by this and say they are doing this illegally! Talk talk have really given me the run around with false information, booking customer service call backs that don't materialise and keeping me on hold for more than 15 minutes at at time while they 'check' things. I would advise to NEVER use this company.
Reviewer
Alice G
Location
Manchester
Date
13/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible company, avoid at all costs! Customer service slow, incompetent and rude. Have wasted many hours on the phone being treated like dirt. I went a month without internet because engineer after engineer failed to turn up, so wasted hours sitting at home waiting for them for nothing. Every time I called talk talk I had to explain the whole situation again, put on hold for 20 minutes at a time with no explanation. Each time promised another engineer appointment which failed to materialise. Eventually after a month of no service was forced to cancel with talk talk and am still owed money which I am having great difficulty getting back. Worst company I have ever come across.
Reviewer
G
Location
Devon
Date
13/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling in every aspect. As a telecommunications company communication is non existent. Departments do not speak to one another and they take very little or no information when you try to report an issue. This results in trying to sort a line fault for almost 3 years!!! Feels good to vent on this site. They need to know how bad they are. Learn from a reputable company such as John Lewis, you need to.
Reviewer
RH
Location
Manchester
Date
12/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DONT sign up for this ISP!
This service went down repeatedly (both line + internet), from 1-3 1/2 weeks at a time. You are expected to claim compensation if need be, but only within a very short time frame, and of course this detail was not made explicit. Hence, having missed the tiny window I was changed for a service that was actually not provided (oh and all the other financial losses due to the loss of service....Access to someone to actually speak to is very difficult involving the usual navigation of either computer mazes or telephone mazes whilst speaking to a computer only. The Asian staff that you eventually get to speak to when everything is resolved are highly decent...the only part of the system worth having. The speed of the broadband is poor, especially at peak times with regular freezing. The service is very expensive unless you have the time to regularly review your package (ie you pay for everyone else who has time to review their package to get a cheap deal) oh and lets not forget the fact that they don't keep their customers data secure!!!!!
Reviewer
Artur
Location
Chatham
Date
12/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Talk Talk for years, but for the last two/three months my broadband speed is approx 25-30 kbps . I was hoping it is temporary, but it looks like all they can offer is 30 times slower internet then promissed.I think this is embarrassing in 21st century I have the same speed as 20 years ago when I had my first internet. Time to say goodbye
Reviewer
Clarence
Location
LONDON
Date
12/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk's customer service does not exist at the best of time since it's so difficult to understand the accent of the people supposed to provide it. But reporting a problem, then, being taken advantage of, tops it all. Last August, I received a call supposedly from TalkTalk, quoting my account details and informing me of a problem with my internet connection. The caller suggested my entering a code into my laptop to fix the problem which i refused to do as I suspected a scam. I phoned customer services to enquire about reporting it but they simply brushed it aside and proceeded to 'update' my contract in spite of my protests, thereby binding me into a new 18 months contract, which, they said wrongly, I could terminate without penalty after 6 months. I refused but they went ahead anyway in spite of my protests. This, in itself, was more upsetting than the scam call, and it took more frustrating calls to get them to rescind this contract. No apology forthcoming or reassurance about my account details having been leaked. They just didn't care.
In the wake of the cyber attack on Talk Talk's website in mid-November, like other customers, I received a letter from Dido Harding, the CEO, assuring me that none of my
personal details had been taken. But you've guessed it: earlier this week on the 10th December, another scamcall similar to the first one, which I duly reported. Again, no apology or advice nor acknowledgement that my details had been leaked. Officially, the Management make the right noises even if untrue, but factually, all they care about is their share price and maximizing their profits by subcontracting their customer service to the cheapest provider who couldn't care less about customers on the other side of the world. Steer well clear!
Reviewer
Mohsen
Location
Hinckley
Date
12/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i had a contract with talktalk from october 2015 my service is faulty messed up and low speed about 0.3 Mbps . if you love yourself and your familiy dont go to talktalk.
Reviewer
Nel
Location
Portsmouth
Date
12/12/2015
Comments:
I have been on entry level free broad band for over 15years, never signed a new contact but new customers are paying £3.50 + line and Im being charged £12.70 + line. Lorreta offer 1/2 price call plan but when the bill came in it was 4 times what we agreed. They are not honest all the comments written here by other reviewers are true I've experienced most of them. Currently complaining to OFCOM.
Reviewer
Liz Watt
Location
Oxford
Date
12/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I could cry. I've never dealt with such an awful company. Since swapping over from AOL this year broadband keeps dropping; I have made 5 phone calls to customer services who have poor English and read from a script. It is almost laughable as I am beginning to know what they are going to say. It is same ifyou use Live Chat help - out come the formulaic questions and answers. The answer to any problem is to send an engineer out to the house at a cost of £65. I am counting the days till my contract ends and I can leave. Ms Harding for all her platitudes on the television is running a terrible company.
Reviewer
Ian
Location
Gravesend
Date
12/12/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Webmail down yet again since yesterday. The website is not helpful by updating frequently the problem.Very poor service, especially after the last shambles.
For those of us that needed to send or receive important emails, this really is the last straw. The length of the outage is not acceptable.The Website has not been properly updated since the Cyber attack and still contains messages relating to that, but not the current issue.
Reviewer
Stacey
Location
Manchester
Date
11/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Literally the worst choice I ever made going with talk talk.. first of all they tell be they're giving me the "beat possible price they can offer" yet reduced it as soon as I asked to cancel. Surprising. I pay more monet every month to receive fibre broadband.. yet it hasn't worked correctly for around 6 months now. It's okay though.. ive got 5 pound discount for the remainder of my contract (3 month) ..amazing.
Internet is ridiculously slow - despite paying the extra. Baring in mind it's only used for general social media, youtube.. occasionally a gaming console.
Always disconnects, goes off.
Had 2 engineers out, got told it wasn't a problem with them but with BT and that they would send an engineer out from BT to check the line. Rang back 3 weeks later after having no contact from them .. "sorry we have no record of any of that, let us send one of our engineers out to you, but bare in mind if no problem is found with our hardware there will be a £50 charge on your next bill"
Total CON. Absolutely fuming and will NEVER USE AGAIN. An will tell everyone not to go with them!
Reviewer
Carol Read
Location
Salisbury
Date
11/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had a fault on the copper wiring into my house for telecoms for many, many years. This was identified by TalkTalk engineers/BTOR engineers many years ago. I have been struggling to get this fixed and must have spent 100+ hours on the phone to TalkTalk trying to resolve the problem. I cannot get any sense out of them! They make appointments, I take time off work and no-one turns up for the appointment. A month later while still trying to re-arrange this appointment, they have mysteriously lost any record of this appointment. I am just beating my head against a brick wall trying to get any sense out of customer service and would not recommend anyone to use TalkTalk as a provider. I will be finding a new provider as soon as I am out of contract. The most frustrating service relationship by far that I have ever had.
Reviewer
Cameron
Location
Aylesbury
Date
11/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with talktalk for almost 2 years. They recently offered me fibre optic for £5 extra, I wish I hadn't. Dial up is quicker and the speeds are almost half of my original broadband. When I called their so called customer service, I was told to plug a laptop into the router so they could check the speeds, when I explained that we only use mobiles and tablets on broadband they told me they would send an engineer at a cost of £60 to me!!!!! There was clearly a speed issue when they tested the wifi. I haven't done anything about getting it sorted and I am now going to complain to every regulatory body I can find that will help.
Reviewer
Kevin
Location
Leicester
Date
10/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Broadband is okay but didn't provide voucher promised when ordering and customer service is poor - would you believe that an broadband supplier hasn't go an email address for complaints?!? As per Mike in the Philipino call centre?!?
Reviewer
Solweig
Location
Sunbury on Thames
Date
10/12/2015
Comments:
I have been with talk talk for a good 4 years now, I have broadband, telephone and tv through them. Recently have had endless problems with the Sky channels and all other internet channels, so I contacted them and went through all the diagnostic testing etc... What is very frustrating is speaking to someone whose English is poor, who reads from a script on their computer and who are very unhelpful! After doing all the diagnostic tests, it finally started to work, however it has started again where the tv freezes or keeps losing connection. So I decided to move to Sky. The next day, after giving talktalk my months notice, everything stopped working. I am having to keep resetting the router and power line adaptors... I don't know if it is possible for them to mess your connections like this but I cannot be bothered to call them again as I will lose my patience speaking to someone who clearly does not live in the UK. Also, when the cyber attack took place I cancelled my direct debit as I was worried by details had been stolen, talktalk had the cheek to tell me that I must pay non- direct debit fees! Even though they had a cyber attack they still expect me to let them hold onto my bank details. Talktalk is the worst for being a internet provider, customer service, and you can spend up to 1 hour on hold to try and speak to a person whose English is poor. Talktalk do not deserve a rating.
Reviewer
Ian K
Location
Norfolk
Date
09/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Oh boy was I suckered in - broadand, home phone and mobile. What a relief to be finally shot of them. Firstly Broadband was unreliable and the mail servers were constantly not working for long periods. Home phone have no issues. Mobile was a total disater - wice requested to set up international roaming - they did nt which meant that I had to buy a sim card abroad. When it was set up they then cut off the service as I had exceeded my monthly allowance - this was set by them at £3.95 the amount being paid - this would have been fine if I was in the UK but I was in Russia at the time. Customer service is appalling - the people who run talk talk have no clue what the meaning of service really is - and those at the coalface are excellent in promising this that and the other and then doing nothing. PLEASE DO NOT GET CAUGHT IN THE TRAP OF TALK TALK unless of course you want to spend hours on the phone increasing your bllod pressure levels.
Reviewer
Szilveszter Toth
Location
London
Date
08/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waste of my 25 days time for waiting the internet to installed what never happened and now I have to find a trustworthy provider.
I called talktalk and been on the line for 45 minutes to get the contract and finally done than when the engineer should come no one came for the installation.I called them and I been told I need to cancel my contract and get the new one because of some fault with the line.I wasn't happy at all,but I said alright lets do it again and I booked the engineer on 10th of December.Today I called talktalk to make sure an engineer will come.Guess what happened?
They said I have to cancel the contract and do it again(third time) because first I have to get the simple internet and after a week I can upgrade to fibre!
What a huge disappointment!!!
I was waiting for ever and another 4 people in my house.Do a favor for yourself and forget talktalk.
Unprofessional bunch of people with no knowledge of anything a part of so sorry.
Reviewer
matt
Location
barrow in furness
Date
08/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Worst customer service ever and below par everywhere else!
Reviewer
Sanyam Siwach
Location
Bristol
Date
08/12/2015
Comments:
Ridiculous Customer Service. Would never ever recommend this to anyone. Most disgusting network service and the customer service team. Never keep their promises to their customers. Dont want to give them any stars.
100% useless service provider.
Reviewer
Mandy lam
Location
Didcot
Date
08/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
My contract with talktalk ended on Sept'15, requested my credit balance to refund to my bank account for few times, till today haven't receive, because of my generous to ask for the refund at end of my contract, they simply hold my money without any reason. Advice to all, ask for refund as soon as possible even though is a small amount. Very very bad experience, will never never trust & go back again
Reviewer
Tim
Location
West sussex
Date
08/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Customer service is absolutley terrible. All foreign call centres following a script.I suffered 2 major internet and phone issues over a period of 16 days called TalkTalk on a registered mobile to report a fault and progress chase and got charged £22.00. 20 years as a customer no refund offered and have spent many hours on a phone trying to resolve problems they are utter rubbish. Gone to BT NOW VERY VERY DISAPPOINTED.
Reviewer
Jose
Location
Slough
Date
07/12/2015
Comments:
WORST experience with talk talk... Not even basic support... I would not recommend to anybody.. please pay 4 or 5 quids more and go for network with better support...
Reviewer
s. baker
Location
NE Scotland
Date
07/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WITH TALKTALK FROM 2006, used to poor speeds, best 1 mbps ! but from 8 - 10th nov 2015, then from 17th nov. to today 126 KBPS !!!
Worst thing is - THEY DON'T CARE. I'm off - NEVER use talktalk.
Reviewer
Dallas Michaels
Location
Portsmouth
Date
07/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you want to waste money on talk talk go a head. We had a contract for 18 months! Could not get a decent speed for the internet
Complained and was told everything was working fine! Customer service don't bother because they haven't a clue what they are on about. I may report to trading standards! What's in the contract they donot follow. Best speed you will get is around 0.04 Mbps upload is 0.01. We swapped to virgin and the virgin engineer found the problem and sorted it straight away. We get 25 MPs upload 17 mb. Virgin out rate talk talk.
Reviewer
Derek
Location
Chichester
Date
06/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I cannot believe this company! I had to contact 'support' again as the service went down on it's weekly basis, and again we have to go through the same old rigmarole of all the stupid questions and 'tests' such as unplugging the filter!! and then the support agent was telling me that an engineer visit was required which wouldn't cost anything but if he couldn't get in or he 'discovered' a fault not with their kit we would be charged £65!!! This is after the previous time when I was asking for an exact update on the security issue they had and the on-line chat agent disconnect the chat then disconnected my broadband! What are these people about? Disgusting & I hope they go bust!
Reviewer
LiamN
Location
Kent
Date
06/12/2015
Comments:
If there was an option for 0 stars on customer service, I'd have chosen that. TalkTalk are just the worst, they've overcharged me, been extremely rude to me and wouldn't do a thing to help out a customer.
There entire customer service team are offshore, there English is far from good - apart from when you call them to set up a TalkTalk account with them, then they're the nicest, most informative company ever. As soon as you have a problem they put you through to the rudest, most unhelpful person they could possible find. The "managers" aren't much better either. Took me a very long time talking to one delinquent saying I want to speak to a manager but he didn't want me to. As soon as I got through to this "manager" he seemed like the most unhappy man ever, he was just as rude as the rest of them.
Despite being in consistently long phone calls with them, after me explaining I'm at work. They still tended to offer me more rubbish services - bearing in mind I was calling up regarding a dreadful service.
I'm pretty sure there's not a single brain cell that works for the entire company.
NEVER sign up for TalkTalk, unless you enjoy - bad customer service, paying more than you should be and slow internet speeds.
Reviewer
M. Rahman
Location
England
Date
05/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Literally the worse internet ever. I could probably make better internet using tin foil. And the customer service is so crap it's like they don't care. Everytime you call then you have to do the same test over and over again. Switched to Vergin Media. Trust me don't get it.
Reviewer
Alison
Location
London
Date
05/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I had wanted to leave talk talk for many years, as the reliability of my broadband was very bad, I tried for months to resolve this but gave up, as not one person could help, the main problem is they don't listen to you and they really have no idea how to help. We called to cancel and was persuaded to get finer, we have less broadband and also no phone line for most of the time since we changed, and you have guessed it nobody can help. Terrible, terrible service, no matter what the deal, I would say don't go with them, as if you have a problem, they are useless at resolving it.
Reviewer
Liz
Location
Oxford
Date
05/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I couldn't even access my broadband to write this review. It is intermittent. I was AOL and moved over to this company Sept 30. A multitude of problems - still can't check account to see what they are charging me for. Best to not telephone their customer services - it's easier to get someone online - my experience with phoning customer services is that you get a different answer every time. I would like out the contract but they won't let me without charging. Question is really is any other company any better. OFCOM should have more powers over a company like this which makes customers' lives a misery.
Reviewer
Haidar Hassan
Location
Cardiff Bay
Date
04/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
VERY BAD SERVICE
VERY BAD CUSTOMER SERVICE
Reviewer
Seemi Mujtaba
Location
Kew, Richmond
Date
04/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have been with talk talk since 26/10/15 . I already have had 2 bills from then each in excess to the bill I am suppose to have . I set up direct debt they still charge me extra £4.50 as well saying my bank did not let them set it up , which is I think is another way of extortion of more money from customers . For a monthly payment of £22 , in last 40 days I have paid them £44 + £37 . When I call them they say manager will call for refund or I am kept waiting till it is 8pm and they automatically disconnect , no such luck of refund ! I so very regret to sign up with them as the speed which they say is 38 certainly is much slower . I will now do a formal complaint if this is not resolved in next 1 week .
Reviewer
Seemi Mujtaba
Location
Kew, Richmond
Date
04/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have been with talk talk since 26/10/15 . I already have had 2 bills from then each in excess to the bill I am suppose to have . I set up direct debt they still charge me extra £4.50 as well saying my bank did not let them set it up , which is I think is another way of extortion of more money from customers . For a monthly payment of £22 , in last 40 days I have paid them £44 + £37 . When I call them they say manager will call for refund or I am kept waiting till it is 8pm and they automatically disconnect , no such luck of refund ! I so very regret to sign up with them as the speed which they say is 38 certainly is much slower . I will now do a formal complaint if this is not resolved in next 1 week .
Reviewer
Ola
Location
London
Date
04/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The customer service is absolutely appalling. It is very hard to understand their strong accent. Each person I talked to about the same issue was saying a different thing. I was promised to be sent an email confirmation, and later a letter and never received any. When I said I want to leave (I was a customer for about 5 years) I was threatened. When I cancelled the service and asked for a confirmation of the cancellation, I was told that they can not send any confirmation. My last bill is in My Account on TT website but as non customer I'm not able to access it and TT can't send it to me. They only sent me a warning letter with an amount that I owe them (but I don't know where such a sum comes from). I was forced to pay the last bill over the phone and when I asked for a confirmation of the payment, I was told that they can't provide it. A year ago I had a problems with the Internet connection and it took two months and over 5 hours on the phone with various individuals to solve the problem. No any kind of refund was offered although I was without Internet for over a week few times during those two months. They don't deserve even one star. Avoid this dodgy company.
Reviewer
Michael
Location
South Shields
Date
04/12/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Haven't had any problems in speed but the customer service is a disgrace, moved into my new property and rang them to change the address over and they still say they can't verify my account with my new address, I've had to ring them 3 times just to take the mobile bar off my landline. Wouldn't recommend them at all
Reviewer
Bethann
Location
Flintshire
Date
04/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk has the worst customer service. They do not help, they are rude and constantly put you on hold to make their money. Signed up to talk talk, received a faulty TV box and the Internet was slow if I was lucky enough for it to work! They also charged me for equipement that was sent back. Avoid this company.
Reviewer
j.hess
Location
eton
Date
04/12/2015
Comments:
Rubbish! Shows great signal strength but delivers nothing! As always. Very frustrating & certainly doesn't deliver what I am paying for!
Reviewer
Zazzie
Location
WINCHESTER
Date
04/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
overall this supplier fails on many levels, I have tried so many times to try to sort out the internet but, yet I still cannot get the fibre optic I am paying for. whilst the customer service are polite its a very frustrating experience trying to put across your problem and then to get it sorted..... never again once this contract is finished I will never have them again ...
Reviewer
jennie
Location
Torquay
Date
03/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish!!!! Even without the security breaches talk talk are useless! First year with them and compared to sky who gave me no issues this lot ate awful! Broadband is so slow snails pass us and you can never get hold of anyone to sort it! Steer clear!!!!
Reviewer
jorge coelho
Location
portadown /craigavon
Date
03/12/2015
Comments:
That is the worst broadband company ever is impossible to get in touch with them you spend WHOLE DAY A WEEK to fix a simple a problem I am with them until finish my contract choose any other company than TalkTalk the stress that you'll going through will not worth RUN RUN RUN AWAY FROM THEM this is a friend advice run as FAR as you can this is my number call me l'll tell how bad it is--0044-07771761361
Reviewer
Millie
Location
Edinburgh EH1
Date
02/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My internet has not worked since April 2015. Sometimes it works, other times it doesn't work for days. I have filed complaints on at least 15 separate occasions. Needless to say my internet is not working today and hasn't for the past week. I have resorted to tethering my internet from my phone. Not only has my issue not been resolved, but I was refused any sort of refund for services I have not received yet have been paying for. Worst of all, although apparently every call was logged, when I called they said that only ONE fault was logged, out of 15! I asked them to cancel my contract because I have no service, which they happily agreed to as long as I completely paid out the contract. Needless to say, I am utterly disgusted by TalkTalk and their customer service. If I could give them -10000000000000 stars I would. I am still paying for a service I don't have.
You should be ashamed TalkTalk.
Reviewer
Easily Confused
Location
Shrewsbury
Date
02/12/2015
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Cheap for a reason. Stuck with them for three years and was fine when the system worked but if there was a fault it went on for days with life-wasting time spent going through the same problem with very polite operatives with not a technical clue to their names. They lost my emails, couldn't retrieve them, couldn't find them and dropped my internet which involved re-booting the router too many times. I finally gave them up and they told me for two days there was a fault when they'd actually cancelled my service - a case of left and right hands not even on the same body......You definitely get what you pay for and I wouldn't bother with TT.
Reviewer
Chris
Location
NE Lincs
Date
02/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
been with them 8 weeks and the service/connection is not fit for purpose, constantly error message intermittent sync. customer service is pathetic, they really do not give a damn....AVOID AT ALL COSTS!
Reviewer
Richrich
Location
London
Date
02/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish there was a NO star option. Very bad customer service, specially in lieu of the recent panic they gave their customers after cyber attack. Zero loyalty to a long time customer. Bad Bad Bad.
Reviewer
Suzanne
Location
East Kilbride
Date
02/12/2015
Comments:
BEWARE!!! I was a customer with TalkTalk from 2010 to 2015 using their broadband and telephone package.
During this period, I was an extremely good customer, who always paid my bill of approximately £25 on time via direct debit.
In September/October of 2014 after chatting to another customer who advised me that she had been awarded a free YourView box (for being a good customer) which can record and provide on demand etc, I decided to contact TalkTalk to ask if I could have the same deal as I had also been a good customer.
On speaking with a member of the sales team I was advised that unfortunately I was not eligible for the free YourView box however I could have it for an extra cost of £10 per month and they would have to send me a new router for free as the one I have would not be strong enough. There was nothing wrong with my current router but obviously I was taking their expert advice. I was told I would have these 2 new items and be up and running within 1 week.
The new router eventually arrived some days after the expected date and then I had to wait some more days for an engineer to attend which caused a great inconvenience.
2 weeks then passed and no YourView box or any updates regarding the box or apologies sent to me. Every time I called I was met with unprofessional, inexperienced staff that did not seem to know what I was talking about and just kept advising that the box came from another company therefore it was nothing to do with them. I asked if I could just cancel it and they said no I should just wait for it.
3 weeks passed and still no YourView box. I then received my November bill and was shocked to discover that TalkTalk planned to take £45 out of my account when my bill has never been any higher than £25 as I only ever used the calls when I was home during the free period of evening and weekends. I was being charged for the YourView box I hadn’t received and for the new router I hadn’t requested or required.
I called TalkTalk immediately as they never reply to emails via contact us on their website. I advised them that this was a terrible way to treat customers and was spoken to in the most rude, impolite and professional way. They told me that it was not their fault that I had not received the box and that I should still pay. I advised that I had cancelled my standing order due to monies being charged that I did not owe but would happily make a debit card payment over the phone for the amount of my original broadband and telephone package. This offer was refused and I was told if I didn’t like it I should go to another provider. I then followed this instruction and contacted Sky who were appalled at the way I had been treated by TalkTalk.
Over the next couple of weeks I made numerous calls to TalkTalk asking to speak to managers, the MD and so forth. I also asked numerous times if I could pay my original payment for telephone and broadband package. All of my requests were refused. I also made it clear to TalkTalk that I was disgusted with the way I had been treated after always being a good customer and always paying on time and that I would be cancelling my contract free of charge as TalkTalk had breached their agreement. All I was told was ‘fine’.
They also said that I should pay for the new router but I was told this would be free as it would be needed for the YourView box to work. I didn’t request the new router, nor did I need it and I asked numerous times how I should return it but was not provided with an answer.
I was then harassed by TalkTalk and the credit referencing agencies that were appointed by TalkTalk. Due to busy work commitments I found that making an appointment with Citizens Advice etc or a lawyer was difficult. This has caused me great upset and stress and I feel that TalkTalk are bullies who are only out to con people and provide a poor service. I originally chose them as they came up as best value on a compare site but had I looked through their company reviews beforehand I would not have proceeded with them at all.
I am currently pregnant and will be looking to move out of my small 1 bedroom flat and purchasing a larger 2 bedroom flat. I carried out a credit check with Equifax and was horrified to see that my credit history is poor all because of TalkTalk. All my other payments to other companies are all great, paid on time etc and I have no idea how I’m going to rectify this. I will have to seek legal advice which is a huge stress and strain during what should be a happy time. I think it’s therefore safe to say that TalkTalk can actually ruin your life.
Reviewer
Amber Kirsch-Pinfold
Location
Manchester
Date
02/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not use this company. I have had multiple problems and I have been charged a stupid amount of money to fix those problems when I was told I would not be charged. I would give them 0 stars if I could.
Reviewer
Pam M
Location
Lichfield
Date
02/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
We had the simply broadband for a few months it was very slow, so upgraded to fibre at the end of October 15, nothing but problems. Spent hours on the phone to the customer services and technical departments. From the 19th of October I have been trying to get them to improve the speed, then they must have changed something that is now blocking internet access to my own website. They are difficult to understand on the phone and continually harp on about the terms and conditions of this service. That would be fine if there was a service to apply them too!! Now ordered a new connection from BT. They want to charge me £381 to end a contract that is not providing the service I am paying for. Hope they ready for a fight. 1/12/15 Now none of the windows 8 PC's will even connect to the internet. Having to transfer files from one machine to another just to email. Dont consider signing up to TALKTALK, they are rubbish in every department.
Reviewer
Graeme Stoddart
Location
Newcastle Upon Tyne
Date
02/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having been with AOL broadband for many years (had problems but always got any issues sorted) I was told by them that I should register with Talk Talk. Bad move that was...I was told I could transfer at no cost, then was charged. After realizing their mistake my a/c was credited back with the money. I already had a credited balance, which I tried for 6 months to have returned and was promised on 7 occasions that this would be done by the time I received my next bill. 12 months on I have not received a penny, only having my bills deferred against my credit balance. I am now receiving scam calls allegedly from Talk Talk. My broadband keeps disconnecting as well. I have reported these issues to their uncooperative customer services (can't understand half of them) and asked to be released with out charge from my contract, which runs out in June, the answer was no chance. This company has zero customer service and poor performance levels and should be avoided like the plaque. If you're thinking of joining them...quite simply....don't do it.
Reviewer
Phil Atkinson
Location
Derby
Date
01/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have been a TalkTalk customer for a few months. Since the data breach in October I would like to exit my contract without any penalty. They have said that my bank account data has been stolen but I still cannot leave; furthermore, they have just upped my prices which I find a disgrace. I no longer trust TalkTalk with my banking information, which they have already shared with parties that were not authorised by myself; I have therefore just cancelled my direct debit. If this was the first time there was a data breach I would be much more understanding but this was the third time in 1 year; extremely disappointing.
So sure, there may be a headline rate which you think is fantastic value for money, but the security of your personal information by TalkTalk is flawed. Their data security has been breached 3 times this year alone!
Reviewer
Charlie
Location
Newcastle
Date
01/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waste of time and money, was advised not to go with TalkTalk but seemed like a good deal. People in India are very unhelpful and down right rude (stating all systems were down and hung up) and trying to cancel is a nightmare. Shame on you! Deserve to be hacked! AVOID!
Reviewer
Denise
Location
greater manchester
Date
01/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Keep away. Had broadband installed in August. Put it up a pound in September. Got an all in sim for my phone in August and now they are changing the terms. No "all I can use data or phone calls" @It was a scam to entice people in. The broadband is slow and intermittent.
Reviewer
Trinity
Location
south wales
Date
01/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is an absolute and total nightmare. Appalling service and customer care. Company is concerned with making profit at the expense of only and customer's satisfaction. Would give them 0.00001 stars if the option was available.
Reviewer
Sarah
Location
Hove
Date
01/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AT ALL COSTS. I placed an order with them and paid upfront for line rental. I cancelled my contract 3 days later as their website kept crashing, they couldn't give me the installation date requested, and their call centre was in India making it difficult to understand if you needed help. 74 days later and having been given a multitude of lies, I am having to go through my credit card provider to get my refund. DO NOT GIVE THIS COMPANY YOUR MONEY
Reviewer
Phil
Location
London
Date
01/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A truly rubbish service. Proves that you get what you pay for. Fibre optic broadband works on hard-wired PC but is truly rubbish on anything wireless. When you phone customer services on the other side of the world they tell you that your device needs to be line of sight or the route. My device is literally on top of the router for which they don't have any further answer. Also, cannot protect your data - I am anxiously awaiting the bank's call to tell me that my account has been compromised. Will be changing supplier.
Reviewer
P Harris
Location
Bucks
Date
01/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For months have had slow and intermittent broadband. My main tiscali email hasn't been working for over 9 days now despite telephoning for help. Told differing information from their staff, they said they would contact me but no response. Really disappointed with lack of service. Don't trust them that my private details have not been comprised.
Reviewer
Helen
Location
Hockley Heath
Date
30/11/2015
Ratings
Customer Service
1.00 stars
Comments:
Absolute rubbish, I pay over £40 a month for broadband and telephone and 99% of the time I cannot use my iPad. I rang them and was on the phone for 2 hours they kept asking me to do speed tests which was unsuccessful they then sent an engineer out who told me the maximum we could get with an Ethernet cable was 4mb. I was getting 0.06 on my iPad. I am going to change provider.
Reviewer
Jo
Location
Chatham
Date
30/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These people are appalling. Shoddy service, fraudulent charges, broadband speeds promised but NEVER met. Customer service is non existent. I in all honesty wouldn't recommend Talktalk. When I last called them about an issue (I call them about once a week lately) they asked me what I thought of their service, so I was brutally honest. Lady on the end plainly wasn't listening and just said, sorry for that ma'am (!?) I'll put your call through and promptly hung up. Pretty much says everything about them
Reviewer
Jones
Location
Staffordshire
Date
30/11/2015
Comments:
They deserve no stars st all. E mail down again for the third time since the cyber attack.On the phone for nearly an hour today and still not fixed. Why can't the help centre be in this country.The helpline should be called the unhelpful line.
Reviewer
thomson
Location
Date
30/11/2015
Comments:
Totally useless. They have the cheek to have a black Friday type sale while their email is down again for the 100th time. I cannot get in to my emails since last night.
Reviewer
Richard Webb
Location
Neath - South Wales
Date
30/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with Talk Talk for several years and not really had many issues. Recently however we've had intermittent Broadband since approx. August. After many phone calls the issue remains unresolved. Highly annoying having to run through the same tests time and time again. Am in the process (again) of trying to get this fixed and will then transfer to a different company. This is annoying at any time of the year but when trying to order gifts etc. at Christmas time it is a real nuisance. Any online gamers should also avoid as games are continuously disconnected.
Reviewer
Shaun McCarthy
Location
Bristol UK
Date
29/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Frankly they deserve no stars for any part of their service. Two major security breaches because they put profit over investing in security systems,now endless internet breakdowns. They are good at collecting the monthly fee and writign spurious 'we're so sorry' letters to customers. Avoid at all costs! They will ruin your life!
Reviewer
David
Location
Devon
Date
28/11/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Email through their webmail not working for over a month since their alleged cyber attack. Telephone call to their service centre a waste of time, they could not see my tiscali email accounts on their system. Asked to log a complaint an for someone in authority, if there is such a being, to phone me. FAT CHANCE.
Reviewer
Alberta
Location
London
Date
28/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
STAY AWAY FROM THIS (SO CALLED) COMPANY. I always had problems from day 1 and even with a change of ownership process (which went smoothly with any other service provider) it's been a nightmare, actually the nightmare is still ongoing. They are so far the WORST COMPANY I EVER DONE BUSINESS WITH!
Reviewer
Oliver White
Location
Wales
Date
28/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not very good broadband. I was with BT and had no issues. Switched to talk talk and awful! Drop's out 10 times a day or more! Only one person at a time can use it. I suggest you to not get this internet provider, I have wrote this three times now just drop's out!
Reviewer
Frederic
Location
Wombourne. South Staffs.
Date
28/11/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The ineptitude of talktalk defies belief. How do they stay in business?? I tried to log on this am and had a message that the internal server could not connect as is had an error, accompanied with pages of gobbly gook! I had my bank account hacked after the last cyber attack, thank you talktalk.
I have changed my carrier to a reliable one now and talk talk can shove their non service where the sun does not shine. I only contact my old web address just in case the odd email is sent to them and not my new carrier. If you get into a call with talktalk their operatives are hard to understand if at all possible. GOOD RIDDANCE TALK TALK, WELL DONE ALL THE LOONIES THAT STAY WITH YOU. THEY DESERVE ALL THE PUNISHMENT THEY GET.
Reviewer
Daniel Pearson
Location
Hertfordshire
Date
27/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never had to deal with such a shady rotten company in my life. There's a reason they're cheap. If it isn't the constant disconnecting, it's slow speeds or just flat out not working. Already on the switch to Virgin I cannot tolerate this disgusting service any longer.
Reviewer
Liam
Location
Kent
Date
26/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
At one stage TalkTalk had over charged me, when I sat and waited on hold for 30 minutes, I was put through to an Offshore Call Centre. The person I spoke to didn't speak much English which made this a tricky situation. They ended up saying they will credit the funds into my account. After a few months and a fair few more calls, I didn't ever receive the money. When I called up to cancel, the customer service is the worst I have ever experienced. I haven't used TalkTalk for 2 months now, they still haven't cancelled my account I am still paying them money, despite calling loads of times to tell them I want to cancel. I would AVOID at all costs.
I am not usually one to write a review, but the customer service I have received is so dreadful, people need to know how bad this company is!
Reviewer
Elizabeth
Location
Reading
Date
26/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give this company 0 stars on all accounts that wouldn't be enough, they are a god damn nightmare and have only gotten worse since the cyber attacks. Their customer services are a JOKE!! They really don't care about keeping their customers at all and all the abuse you get from their agents is ridiculous. The whole company should be brought down. I left Sky because they were too expensive, right now I would rather pay the extra, than have a £14.50 charge to my account for an administration fee (late payment) and no-direct debit fee. I mean seriously? Thanks but no thanks TT. I'll be taking my custom to a company that actually cares about their clients. And I had a 1 year contract too not 2 years, so you know what you can do with your termination fee, yes?
Reviewer
Helga Fannon
Location
Tulse Hill
Date
25/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Terrible company. had to chase endlessly, they promised compensation, but never followed through. A total disaster. Avoid!
Reviewer
Russ
Location
Cambridgeshire
Date
25/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just terrible across the board.
Sporadically gives you a new ip address which kicks you off the internet at random times.
Heaven forbid more than one person is online as it grinds to a virtual hault.
Customer service is dreadful.
I have to reset the router at least 3 times a day.
Save yourself a lot of hastle and just pay the extra £5 - £10 for a decent service provider.
Its the cheapest for a bloody good reason.
Reviewer
Alex P
Location
Bermondsey
Date
25/11/2015
Ratings
Customer Service
2.00 stars
Comments:
We've changes the router twice and we still don not have proper internet...It goes on and off all the time and it makes it impossible to work at home...
Reviewer
D A
Location
Kent
Date
24/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID AVOID, I cannot stress this enough. Please don't do it to yourselves. I moved in May this year and tried to cancel my account with them - they insisted I had a 2 year contract even though I had only signed up for a 1 year - turns out I was mis-sold this on the phone. They waived the contract breakage fee after much debate on the phone with someone who couldn't understand or communicate correctly. Had an email after this was agreed, saying that they were cancelling my account as requested and I did not need to do anything. Then when I moved I thought this was sorted as I did not need to do anything - boy, was I wrong! I started getting bills through to my email like nothing had ever happened! I disputed this with them, and they said I would receive a zero bill - I even have an email from them explaining that I don't owe them, so I have solid proof that I owe them nothing. I phoned Talk Talk on a separate occasion asking them to send me a bag for me to return my Youview box, as I had got emails requesting it back. I never received a thing but I thought it's their loss, I've requested and they haven't delivered. Then I started getting letters from a debt collector.. I wrote to Talk talk this time, thinking maybe this way I would get a reply in proper written English. What I got, in fact, was a phone call from someone telling me that it was the YouView box that I owed them money for, not the bills - which doesn't quite tally with what I've received. I requested a bag again, which they sent me to my new address. I then returned this to them (and have proof of postage, as well). I got another letter from the debt collector this week, and the total has gone up! I am raising a case with the Ombudsman because I cannot deal with this any more - I desperately want to be rid of them. PLEASE do NOT sign up to Talk Talk, no matter how cheap they are - you will get what you pay for and will never be able to leave.
Reviewer
Stephen
Location
Stanley
Date
24/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
They say you can have a good deal swap and it doesn't happen KEEP AWAY
Reviewer
Angcar
Location
Devon
Date
24/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service ever. In fact no service. No incoming or outgoing calls or broadband for most of my 18 month contract. Talk talk couldn't find a fault despite no one being able to ring in or out and no broadband signal. Repeated efforts to fix the problem came to nothing - just paid £69 plus another £25 to get out of the contract. Asked to be referred to customer services to make a final complaint, from my mobile (with 3 ) and put on endless hold. Never ever ever again. Don't touch this provider.
Reviewer
Ashleigh
Location
Westhoughton
Date
23/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NEVER experienced something so bad in my life ! Firstly we signed up as we moved out of our parents house we got told a engineer was coming out in 3 weeks time to fit the router ! We held in there for 3 weeks to get a text saying there were no need for a engineer and they had sent the box through the post for us to do ourself ! The router arrived 3 days later and came on but were slow at times , I rang back as we were supposed to receive a 100 pound voucher and they said the reason we haven't got one is because we hadn't fitted the router ourself I then told them I had and they went on to say well you haven't changed from another provider so you don't get one ( didn't say anything about either in small print or when signing up but ohh well ) . Then I got a letter through the post saying as of October 2015 the bill was going up 2.50 a month , and then they got hacked and I had 120 go out of my account and my mum had 650 ! And then I rang to speak to some one regarding the box not even working for over a week I were on hold 3 different occasions for about 5 minutes each , and on the phone for 1 hour and had another added extra on to my phone bill of 10.64 !! In the end I put the phone down on him and he rang me back ( he had to ask someone could he ring me back ) I asked to speak to a manager and he said there wasn't one at this time and then he had me unscrewing the box in the wall and shovering my fingers in it to still not work and them just say well there's nothing else I can do unless I send a engineer out and it's a 55 pound charge ! Am a young person working full time and paying all my bills with no extra money and can't efford a engineer therefore left with a 25 pound talk talk bill every month and I don't use it at all !!! YOU SHOULD BE ASHAMED ....
Reviewer
Greg
Location
Northamptonshire
Date
23/11/2015
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I just can't stand it anymore! It's keep disconecting me and I have so low transfer! I'm so fustrated I started to look for others ppl reviews cuz I thought it might be my laptop but it seems like everybody thinks the same. Talktalk got bad, very bad in last year. I used to be a happy customer for 2 years but last one is a waste of money! I'm better off with my 3g internet on my mobile than with this bloody crap. I'm currenly looking for a better option. Hope this rewiev help You not to get frustrated as I am.
Reviewer
Sophie
Location
Wiltshire
Date
23/11/2015
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Avoid Talktalk if you can. Rubbish customer service.
They don't take customer privacy seriously, and their multiple losses of customer information seem like a pretty serious breach of contract. When you try to leave before your contract is up due to security concerns, they will charge you £80. I hope they enjoy the £80, because it's the last of my money they'll ever get.
Reviewer
Dean s
Location
Slough
Date
23/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is a disgrace I have had so many problems with them, recently moved house and not only did they cut me off ten days early at my old place, it's now three days since I was supposed to have broadband in my new place. I call them to complain and no manager is available and they can't tell me when I will be online, the crappest service I have ever received and to top it off they have been hacked and my details have been taken steer well clear of these, would give 0 stars if possible
Reviewer
Db
Location
Wirral
Date
22/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking how slow broadband is going.... had faster free WiFi in a pub. Ridiculous and they wont do anything about fixing it!!
Reviewer
Daniel
Location
Birmingham
Date
21/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wost broadband i have every had, never works for a start constantly have to use my phone data. Even google fails to load it literally goes down mutiple tomes a day. I am not usually one to moan or write a review, but thought id have to tell people, cant watch netflix, 40d, youtube, play xbox it is literally the worst internet iv ever had and iv had them all. You pay for what you get and i regret getting rid of sky now.
Reviewer
Catherine
Location
Oldham
Date
21/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling customer service and a blatent breach of contract to allow 12 months access to webmail upon leaving this atrocious company. OFCOM is now my next route. Do not entertain this company.
Reviewer
C Booth
Location
Isle Of Wight
Date
21/11/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
My router has been dying for a couple of years, but I kept it because it was outside warranty and TT wanted to charge me for a new one to use my contracted services (?!), anyway two days ago it finally died, and after 2 HOURS on the phone I finally sorted the problem by borrowing a friend's spare router, as TT were ZERO help. At first I was told our line had been disconnected (we're moving next weekend), then we were told there was 'a bar' on our account, then finally I got through to an English speaking non-moron who immediately told me it was the router (I knew that) and they'd send out another. By that time I'd had a rant at three different TT call-centre staff, who are (mostly) completely and utterly useless, if not outright deceitful. Looking for a new supplier from now on...
Reviewer
Mr walk walk
Location
Hampshire
Date
20/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Scam. Charged £82 per month instead of £35. Greedy. The afterlife will teach them for the stress and disappointment they are causing.
Reviewer
Arjun Patel
Location
Bolton
Date
20/11/2015
Ratings
Customer Service
2.00 stars
Speed
3.00 stars
Comments:
When it works it's fine but there are reoccurring problems everyweek
Reviewer
Eligijus Blankus
Location
London
Date
20/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have been with talk talk for about 7 months now. The experience has been very poor. About a month ago I talked to one of their advisors who offered me a new package, before I had fibre medium with tv package, he offered me a simply broadband package for 12month half price, I asked the advisor if their is any fee for changing package, he said "No there is no fee to change package" so I agreed the deal, and now I am being charge £118.03 "Changing package fee" when I called them about it, they are just ignoring the fact that advisor lied to me. Do not make a mistake and get a contract with this company. TERRIBLE CUSTOMER SERVICE although my broadband connection seems good.
Reviewer
Nina
Location
London
Date
20/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are absolutely useless!! Do yourself a favour and swerve them completely. The internet is slow and their customer service is an absolute joke! If they can't answer your question (which is most of the time) they will just stay silent on the phone. Frustrating isn't the word! Seriously, swerve swerve swerve!!!
Reviewer
Kristine
Location
TORQUAY
Date
19/11/2015
Comments:
I wish I visited this site before signing up for a broadband with them. Pretty much everything described here happened to me! Will be fighting for feeless cancellation tho as they haven't provided me with the service promised so by the law I'm entitled to free cancellation even after the period of 20 days. I'd advise all the rest of you do the same. If it's many of us, they will have to do the right thing
Reviewer
MJP
Location
Derbyshire
Date
19/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Awful service, very difficult to speak to anyone as you grt automated messages that cut you off. Be warned, You get a cooling off period of 20 days from when you sign up, not go live....it took 23 days to go live after rubbish service and they have told me I cannot cancel!!!!
Reviewer
Shirley Ann
Location
Ivybridge
Date
18/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
If you are looking for a broadband and phone supplier I would run for the hills when considering TalkTalk. Having been a loyal customer for nearly 5 years now we have had endless problems with a simple home switch.
Dealing with their call centre is frustrating at best. I think when they put their staff through training they instruct them to leave all common sense at the front door and only follow a scripted dialogue with all TalkTalk clients. Absolutely NO help at all when dealing with 'real' people.
Not only can you not actually sort out a problem if you don't follow the 'unspoken' script but the customer it seems is now being charged for the companies failures and short comings in a simple home switch, and of course there seems to be little chance of actually sorting out the problem because I'm dealing with a call center on the other side of the world with people whom I can hardly understand.
So if you are reading this review, my advice would be to steer clear of this company. As soon as my contract is up I will be leaving TalkTalk and throwing a party to celebrate getting rid of a huge thorn in my side!
Reviewer
J
Location
Rural Torbay
Date
17/11/2015
Comments:
We are paying Talk Talk an extra £10 per month for fibre optic broadband, but on testing, we are only receiving 1.75
Reviewer
Ian M
Location
Sittingbourne Kent
Date
16/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Email facility worse than useless.Constant problems. They should be made to cease trading as an email provider!!
Reviewer
Tim Metcalfe
Location
Sheffield
Date
16/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
In general, our experience with TalkTalk has been very poor. The connection has been intermittent at best, disappearing at least once almost every day, and the router is seemingly scarcely able to send a signal more than a few feet. On top of this, we received confirmation that we'd be paying £20.70 for eighteen months, only to then be charged four different amounts (none of them £20.70) in four months. We were then told that the price has gone up to £25.20, and that we were warned of this in an email to all customers (which we mysteriously never received). We now have no option to cancel without paying over £200 for the privilege, and are stuck paying much more than we agreed to or expected to pay. In summary, our TalkTalk experience started disappointingly before descending into a living nightmare. I'd advice anyone looking for broadband to avoid this company at all costs.
Reviewer
g.murray
Location
wales
Date
16/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
they sent me a free sim with 100 mins 250 texts and 500m of data per month. after 2 months they said I have exceeded the data allowance and de activated the sim and my wifes sim saying i owed an extra £38. I have not used any data all, if it was used it was they who have control of the sim, if they can suspend it, then they can do what they like with it, and claim it was me!!!! tried to complain without success.I would go elsewhere, but I have still got 1 year left on the contract!
Reviewer
Chris Bennett
Location
Castleford
Date
16/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
From my experience my advice is to never use them. Its a pain to get through to a human due to their shoddy call system, and if you cancel they still send you bills saying you owe them twice your usual bill. And their advice is to pay it and they will refund you, they must think everyone is an idiot to do that
Reviewer
lee
Location
wolverhampton
Date
16/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wished there was an option to give 0 stars!
I signed up to TalkTalk in October 2015 (phone, broadband & tv package). On connection we found our broadband speeds were very low (1.5mb) so I called TalkTalk (overseas call centre) on two occasions to upgrade to fibre broadband. I was assured that I could get fibre broadband and was promised on both occasions that someone would call me back to complete the upgrade but no one did. On my third call I was told that I could not get fibre in my location. I informed them that I was not happy and that I wanted to cancel as I was still within their cancellation period. Their advisor suggested I speak to their engineering team to see if they could improve the broadband speed and foolishly I agreed to give them the opportunity to put things right. I was promised a call back but yet again it never materialised. I called again the following day to cancel, only to be told that I was now out of their cancellation period and so there would be a charge. I was then transferred between several advisors and continually put on hold. Eventually I was put through to someone in their UK centre who was generally rude and arrogant. In total I was kept on the phone for over 1 hour, after which I was left feeling extremely angry and frustrated with my whole TalkTalk experience. I then signed up to BT but to make matters worse, TalkTalk then disconnected my services a week early leaving me with no phone and broadband and they even refused my transfer saying that I had given them my wrong post code! Fortunately BT sorted things out for me. I would not use TalkTalk if they offered to provide their services free of charge and would strongly recommend avoiding them at all costs!
Reviewer
Hesper
Location
Greenford
Date
16/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I moved home and was told that service would come online on Oct 30, 2015. However it didn't, then was promised by the tech team will get resolved within a few days.. so was visited by an engineer.. and the service started after 4 days..
I was asked to be patient for a few days and so I did.. but the connection problem persisted.. Today, 16/11/2015, I finally decided to contact them to resolve this issue.. So I did and spoke to a customer service person, who said they would resolve it and would they would transfer me to the tech department.. so I waited but they transferred me to the billing dept who couldn't help and asked me to contact customer services again.. and so I did..
the second person began with offering a different service for which I would have to pay for a activation fee of £50, which I quite un real because I am facing the problem but I have to pay more to resolve the problem.. when I asked why I had to pay they said that the only way and that they could only do so much.. and when I said I didn't think it was fair they said that they would suggest a long winded process of testing by sending me a new router and that I would have to contact the tech department..
So I feel that I am being held at ransom, by these guys for a problem that's clearly at their end.. I feel absolutely helpless... because these customer service guys are not at all helpful..
Reviewer
Bridin
Location
Preston
Date
15/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Absolutely would not recommend ever! Have to phone up on the 18th to make sure my contract doesn't continue, i'v been with them for the past year and all it's been is messing around. Customer service is no help AT ALL and lead you round in circles and don't listen to anything you're saying. Charging large amounts for channels you don't even receive too, i'v not had signal on my tele for the past month and they tried charging to have an engineer to come out and take a look!!!!! Searching for a new company now, the messing about with these made me ill.
Reviewer
Discusted
Location
Derby
Date
15/11/2015
Comments:
I rang Talk Talk to ask a couple of questions as we had decided to cancel Sky and switch to their broadband, telephone and TV service.
I have never received such rude customer service in my life!!!
I was passed to a so called manager tried the hard sell with me, which was not necessary as we had already decided to switch. I tried to advise him that I would call back later because I needed to discuss with my partner before I would sign up but I was constantly interrupted when I was talking. When he finally decided to allow me to speak I was verbally attacked with a torrent of abuse before he hung up on me!!!!
If this is the customer service you receive when you are a potential Talk Talk customer I pity any existing customers who require help.
Needless to say we have decided not to go with Talk Talk for any of their services. We will advise family, friends or anyone considering switching or doing any type of business with this company to rethink.
I have now also read other reviews re Talk Talk and I think we have had a lucky escape.
Absolutely disgusting!!!!!
Reviewer
Soori
Location
Luton
Date
15/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I just recently joined TT bcs I found them cheap, after my internet got activated I realised the internet I ordered was 4mb download speed, so I phoned them immediately and upgraded to the fibre bb and I was promised with minimum 30-40mbps. What people need to be careful is on their welcome letter under the "change your mind" heading it says "you can cancel any time up to 20 days after we accept your order and you may have to pay any costs incurred up to the time you cancel". So when I phoned them to cancel the contract TT said the 20 days has been expired and if you wants to terminate your contract it would cost £ 442. What we don't realise is that it's not from the date your internet goes live, it's from the day you click the button when you bought the package. When I checked my internet speed it was around 22mb which takes around 3-5 sec to load a page on wi-fi. When I checked on wired connection it was 39mb speed. What TT said to me was they are only responsible for the wired line speed and not the wireless. So now I need to wait for another 18 months to change it another supplier. So based on my experience I would advise anyone
1) 20 days is from the day you click the button when you purchase not the bloody date you receive letters or activation dates.
2) What ever the speed they promise is only for wired connection and not wi-fi's. So imagine if you are a big family with 3 tabs 4 smartphones
3) Say you are very clever and phoning them to cancel your contract within 20 days and somehow they convinced you and gave you a better deal. And then you didn't like the deal and if you try to cancel it won't work. Bcs again they said to me your package was TV, Phone & Broadband. We only offered you the upgrade for the internet so we can cancel that but not the TV or phone. I don't know this is how other suppliers do. In this way even Ofcom can't do anything. I would recommend Virgin bcs they may be £ 5-10 more than TT but their line is seperate like BT. That's why their internet is speed. TT borough the line from BT. And finally real English people will be very polite only the foreigners(TT customer service-Indians) can cheat you like this.
Reviewer
Shatha
Location
Date
15/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Reporting a problem to a Manila call centre is a joke. They are unprofessional and do not know what they are talking about. Afire the called complaining about extremely slow fibre broadband, could not connect to Netflix either. Speed tests where carried out and it was agreed that I was not even getting half the speed promised. I was told that the router will be adjusted from Manila and that I should switch off for half hour and then turn back on. Asked if problem persists, she said to call back to arrange for an engineer. Called back as it was still not working, guess what, had to go through the same thing again and no engineer booked as I gave to carry out three ping tests over a period of three days......To be continued
Reviewer
Carol
Location
Somerset
Date
14/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Agents in Indian call centre are inadequately trained - they have to keep putting customer on hold to ask , they do not give all information with reference to extra charges, takes at least an hour to talk to agents - I would suggest this is a company that will gradually find the customer will vote with its feet and move to another supplier - I suggest anyone looking for a telephone and broadband package look elsewhere .
Reviewer
andrew hamilton
Location
Morpeth
Date
14/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
customer service 100% rubbish. bring back uk call centres.
Reviewer
Ron
Location
London
Date
14/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Bad customer service, take hours to get a simple answer.
Not recommended at all
Reviewer
Adam
Location
Manchester
Date
14/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid this company like the plague. Even after leaving their dreadful broadband service they kept sending us bill. Once of the tricks of this disgusting company is to insist you pay by cheque. So, if the cheque is late (and suprize it often is) you get charged another 10 pounds! This is a truly trashy company. Dont be tempted by their cheap offers. You get what you pay for!
Reviewer
Kong
Location
Dover
Date
14/11/2015
Comments:
Just a 100% rubbish internet provider ,Just hope it go out of business in the near future .
Reviewer
Scott
Location
Wigan
Date
14/11/2015
Ratings
Speed
3.00 stars
Comments:
TERRIBLE - disgusting customer service!!!! RUDE, FRUSTRATING AND LIE CONSTANTLY
Reviewer
Carole
Location
Tameside
Date
13/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service was basically zero, I work and mark quality in a call centre the call in question wouldn't even get a meets !! Easily below !! They were terrible awkward silences apologises a hundred times but offering no resolution to say it was poor customer service would be an understatement ! The woman on the phone basically said my internet connection was rubbish admitted it could be fixed ... Wait there's a catch ... More money !! Why on earth should I have to pay extra to be able to receive a service I'm already paying for!! Also id like to bring to your attention to the fact when people are calling to complain about charges your then asking them to terminate the call with the free number and then redial to a premium rate big high five to the genius that thought of that procedure ... Nice move a lovely chap named jack from BT is returning my call tomorrow more than likely the last incoming call I'll have in my life with a talk talk phone service is an absolute disgrace lets hope this review is as well advertised as my bank details !!!
Reviewer
Jordan
Location
Essex
Date
13/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
To be honest, this is the worst broadband I've been with, yeah it was cheaper but now I know why. Never connects without any issues, always disconnects and freezes, when I'm on Xbox or my phone the Internet crashes and I have to unplug the router several times. I would never recommend talk talk to anyone. Ever.
Reviewer
Sharif
Location
London
Date
12/11/2015
Comments:
Talk talk customer service is rubbish!! They do not help with anything and their mangers are even worse! I am very disappointed!
Reviewer
Becky
Location
Manchester
Date
12/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusted called talk talk to discuss bulling and the fact the internet is utter rubbish ! Crashing slow "we can fix that" transferred to the customer loyalty team who then say "yes we can fix it for 4 pounds a month extra" hang on a second ... If you can fix it and I'm getting currently no service that I'm already paying for why on earth would I want to pay more !!! They have no response no way to apologise or talk about it just silence at the other end of the phone ! Disgusted, I ask then to speak to the complaints team ... Closed ... Then have the cheek to give me a premium rate number to call when it's free to phone them usually ... I'm complaining about what I'm paying and they think it's appropriate to give me a premium rate number to call are this company actually for real??? Moving to BT ASAP sick to death of going through the same bull with the uneducated staff at talk talk !!!
Reviewer
Jo
Location
Exeter
Date
12/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk are a bunch of cretins - their customer service is shocking, they promise you one thing and then when you ring back none knows what you are talking about this leads to having to repeat yourself this then leads to a large phone bill. They promised us we would go live on a certain date but had no service until 2 and a half weeks later was something done about it. Then i cancelled my contract - the internwt starts working but it's now in fact useless and as slow as a slug. They send me contradicting letters in the post and texts that I owe them money. I have terminated my contracted and non existing service with them and signed to virgin for the same price but great customer service and super fast broadband. Do not waste your time and money with these idiots!
Reviewer
gurpal kaur
Location
Smethwick
Date
12/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I spoke to LORETTA to cancel my contract she was so rude and just laughing with her colleagues at the back.asked me my address 3 times because she was not even listening to me whatever i was saying. She was too busy laughing with her friends. Disgusted with the service. Worse experience.
Will never come back to talk talk.
Reviewer
Miss Dawson
Location
Scotland
Date
11/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
To say talk talk are a bad supplier is an understatement, I have had issue after issue with my internet not working and now it doesn't work at all! I have had an engineer to my home which wasn't any help. I have also been on the phone to talk talk which are meant to have good customer service skills, the first persons I spoke to was highly unprofessional and cheeky. All of the others which I have had to phone are much the same and don't appear to have a clue what they are speaking about... I would definitely not recommend talk talk to anybody at all if they were thinking on trying them.
Going from reviews left by others it would seem the majority of customers are on the same boat.
Reviewer
Kev D
Location
Wakefield
Date
11/11/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish I'd never bothered. Reset router 100's of times over 4 months. Only reset my sky router 3 times in 3 years.
Only 14 months to go. Very poor broadband.
Reviewer
Katie Johnson
Location
Kent
Date
11/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Avoid like the plague. I have been with aol/talktalk for 10yrs now. Customer service is non existant. Level of English is useless. I reported a fault two days ago it took me a whole day to report fault. No call back, I was told there was problem with line, then it was exchange and then somebody told me I had a faulty router. You cannot get out of contract as they keep renewing it and don't tell you renewal date.
Reviewer
Chloe
Location
Dover
Date
11/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish they don't provide you with Internet I have been with them for 3 months and so far my Internet has hardly worked! Now I have gone 3 weeks straight without Internet as there is a problem with their wiring which they aren't sorted out yet they still expected me to pay for their service?! If I was you I would stay well clear of this company!
Reviewer
craig
Location
birmingham
Date
11/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
100% rubbish
Reviewer
Jarko
Location
Newcastle Upon Tyne
Date
10/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk - after being customer for a 2,5 years strange things started happen. Internet signal was on and off all the time. Last week on Friday 11am internet went gone for good. Was back on Monday !!! 8pm !!! My speed now when downloading is 120Kbs ..... YES 120 Kbs ! Sorry but I had much better internet .... even in Poland - shame TalkTalk !! I do not recomend this company, even if you are desperate do not sign the contract with them !
Reviewer
Ben M
Location
Plymouth
Date
10/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never regretted any decision in my life as much as signing up for talktalk without visiting this site first.
Even if I had visited this site I may have dismissed it as a case of bad press and continued on regardless.
However, I can honestly say one thing that amazes me about this service, it isn't classed as a natural wonder of the world. The team at talk talk put glaciers to shame on how fast they act.
The amount of initiative available at any given time in their call centres equates to the approximate amount of certainty in Schrodingers Cat.
I am actively discouraging anyone I talk to to avoid using this ISP.
They trick you into staying with them past the cooling off period by telling you that you may experience unstable connection whilst they "throttle" the internet speed and "optimise" your service.
Little did I know that this was in fact a novel feature that TalkTalk have included as standard. It's a preventative measure to ensure that you give up on streaming any content from youtube in a bid to keep you more active and raise your resting heart rate.
When they state that their broadband is "unlimited" they actually mean that they control the amount of data used by "optimising" your internet speed on a routine basis causing instant drop outs of all data.
The only thing you should know before signing up to this company is the cancellation fee, for me that is £10/month remaining on contract.
It's going to be the best £90 I've spent this year.
Reviewer
Ally Bond
Location
MATLOCK
Date
10/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is literally the most awful company ever. Don't think that when you join this company all you'll be paying is the price stated. They charge different prices randomly throughout the year, You'll spend all your time and money calling them just for nothing to be sorted.
Reviewer
Unanimous
Location
London
Date
09/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid these rip off's. Bad internet connection broadband. No no no don't get talk talk. Will charge you if you want to stop their services.
Reviewer
Steve Kemp
Location
Crawley W/sx
Date
07/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There`s really only one way to describe talk talk `broadband`.. Downright awful, reminiscent of `dial up` download speed (average over 1 month) 2.86gb.. cuts in and out going off completely on a minute by minute basis... I pay (not for long!) £25.67p p/m for this...Avoid at all costs!
Reviewer
gary
Location
london
Date
06/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I cannot wait to leave these clowns. which is virtually impossible as they make it so hard to do so, even to get someone from customer services on the phone to understand you would be nice. Mediocre company let down by dreadful customer help and Indian call centres with very little knowledge. stay away !
Reviewer
Laura
Location
UK
Date
06/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible company, and the cyber attacks only make it worse.
We've been calling mostly because the broadband keeps disconnecting (even though there's the connection) and they 'attempt' to fix it, but nothing. So they say that if the service isn't fixed within 28 days, they'll let us cancel the contract for free.
This statement I highly doubt, because it's TalkTalk. They'd rather have the £400+ in cancellation fees. My mum had complained about it and had asked for an English manager. The foreigner on the other end filed the complaint as 'needed to talk to an English person instead' instead of our intermittent internet connection. I mean, we can go for up to 12 hours without internet, and even without TV itself.
I'll be going back to Virgin. With TalkTalk, you get what you pay for - cheap crap, foreign call centres.
Reviewer
Vijay
Location
Ashton under lyne
Date
06/11/2015
Ratings
Reliability
1.00 stars
Comments:
No satisfaction,worst customer service, I have their fiber broadband but never had the right speed.leaving them ASAP.
Reviewer
Dan Brown
Location
Cardiff
Date
06/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Just, no.
Customer service awful and RUDE.
crappy on and off connections and speed.
We had a you view box off them in our package and when we decided to bring the account to an end for obvious reasons, they ask for the you view box remote and power socket back - fair enough. They immediately send a free post bag and I send all contents the same day. 1 month later I have a letter demanding the box back or I shall be fined £75. (For an awful you view box)
I reply stating I HAD in fact sent it back the same day with proof of postage from the pot office.
I get the same letter another fee months later saying they will take it further. So I get on the phone and say I have sent it I have the proof. And they said they had already received the you view box. So why was I getting threatening letters. Just pure headache we didn't need after 18 months of a absolutly rubbish provider.
Reviewer
Soifur
Location
Manchester
Date
05/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don't get angry or frustrated a lot, but the unreliability of this service kind of tops it. Worse ISP I have ever encountered my 3G connection is faster let's not even compare it with my 4g.
Reading the terrible reviews of this service kind of makes me smile, at least I'm not alone. I don't even want to contact this terrible company I can only imagine their customer service being just as bad.
I just wanted to give my honest opinion of this service. Truly is the worst. Very unreliable connection, the type of connection that makes you want to go into the TalkTalk servers across the UK and ram each and every one of the useless people wits the biggest dildo I can find until they die.
Reviewer
Barry Hill
Location
DONCASTER
Date
05/11/2015
Ratings
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Worst broadband provider ever, Three weeks now with many many problems slow speed although you still get a full page of adverts without any delay !!! lots and lots of emails problems and unable to log into my account all these issues without any compensation, customer service tell lies lies and more lies and totally refuse to RELEASE you to another ISP unless you pay a £120 fee
AVOID at all costs
Reviewer
tadorna-tadorna
Location
New Forest
Date
05/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TERRIBLE SERVICE. DO ANYTHING BUT SUBSCRIBE. After a month of dropped service the problem was 'escalated', but they wanted me to ring them within 24 hours or they would claim it was 'fixed', and they never answered 100 calls. PLEASE PLEASE PLEASE never subscribe to this company.
Reviewer
Flyingscot
Location
Glasgow
Date
05/11/2015
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Value for money until 2015, when costs went up - previously, good discounts negotiated.Support service always a trial - noisy,foreign call centers on poor lines, with atrocious 'musak' on long holds.
Reviewer
ron
Location
inverkeithing
Date
05/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
poor broadband 2mb used to be 6-8
I think trying to push fiber
Reviewer
marlene
Location
london
Date
05/11/2015
Ratings
Customer Service
3.00 stars
Comments:
I have been with talktalk for some years and in the last few months the internet would only pick up if ur in close proximity to the router....Therefore I could not use the Internet in no other room. Customer services were trying to be helpful by going through all types of troubleshooting however this problem still remained!! They even told me I had a problem with the wifi adapter on my laptop in which I seeker advice and there was no problem with this. After much perseverance I finally decided to change to sky broadband and I must say so far the service is fantastic.....I can use Internet in all rooms of my home as one should!!
Reviewer
Dave
Location
Manchester
Date
04/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid like the plague, not least for their shocking lack of protection of customer info, but also for many other failings all compounding to make the experience of dealing with then a deeply annoying one.
Reviewer
Aaron
Location
King's Lynn
Date
04/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible company, Appalling customer service. cant wait to get out of contract. Also don't ever expect them to call you back or fulfil there promises because it wont happen. DISGRACE!
Reviewer
Alfred carmody
Location
Carmarthen
Date
04/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor fibre optic! Hasn't worked since we had it and now we are stuck in a contract! That bad I use the hotspot on my iPhone to use the laptop in my home. They don't care about you as soon as you sign up. STAY AWAY FROM TALK TALK.
Reviewer
S Heasley
Location
Sheffield
Date
03/11/2015
Comments:
AWFUL service, do not touch with a barge pole. After being slow in connecting us initially, we had intermittent broadband, then ok, then intermittent again and the landline stopped working entirely. When we let talktalk know about this they said there would be a charge to send an engineer out. We then tried cancel to our account as we were paying for a service that wasn't being provided, and after being told the account would be cancelled once our number was transferred to our new provider, we were still being charged 3 weeks on. I had cancelled the direct debit, so we had to make a payment but couldn't access our online account to do so due to them being hacked yet we are told we will have to pay late fees. Needless to say we are fuming.
Reviewer
Lucy
Location
London
Date
03/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Without even a hint of irony or being dramatic...signing up to talktalk has undoubtedly been one of the worst decisions I have made in my entire life. Since signing up only 3 months ago, I have clocked up over 20 hours in phone calls. Taken several days off work and been charged hundreds of pounds! On one occasion I took a day off the engineer was ill - was I given the 60 fee that they threaten to charge me in unpaid earnings? No! When I called the phone number suggested by them on innumerable occasions was my mobile bill triple what it usually is? Yes! Was I promised that I would be able to break my contract free of charge if they could not provide an adequate service? Surprisingly yes I was - did they keep their promise when it continued not to work? Of corse they didn't! Instead they promised to charge me close to £200. If feel completely ripped off and totally disreguarded as a human being who should in 2015 have the right to a working internet connection in their new home without it costing the earth. My advice to anyone contemplating signing up to talkTalk? DON'T DO IT!
Reviewer
andy
Location
chesterfield
Date
03/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Iam a customer for 5 years and it got worse and worst days without phone and broadband no massage no explonation no excuse no refund nothing the exact opposit they overcharge u and u getting nowere operator not to understand, and if u dare try to talk to them u end up with evan a hire bill becourse they sell u things in bad english and insist u agreed to it .I am not allone with this there are a lot of people effected by this bullying. C FB
Reviewer
K. Lloyd
Location
Sunderland
Date
03/11/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I am on TalkTalk Fibre suppose to be the best TalkTalk can give. Well that is not so. I am suppose to get up 48Mbs and yet after 3 independent Broad Band speed checks from 3 different companies the best I can get is a miserly 12.04Mb/s A Quarter of what I am paying for. I am not inpressed with Talk Talk at all. Keep Away.
Reviewer
Ken Stevens
Location
Barnes
Date
03/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Too slow to use!
Reviewer
ron
Location
inverkeithing
Date
03/11/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Reliability
2.00 stars
Comments:
very poor download for past month 2.1 used to be 8-9
Reviewer
Octavian
Location
Northampton
Date
02/11/2015
Comments:
Service customer from talktalk is creepy!Avoid talktalk!Zero stars!
Reviewer
Brenda McHugh
Location
N Ireland
Date
02/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
If not for the huge cancellation fee I would leave talk talk immediately. Their customer service is one of the worst I've ever dealt with. Reported a faulty Router nearly a month ago yet no replacement sent. The service department had no record of the fault being reported yet customer services had a record of it on their system. I receive Texts from the Technical department reporting no fault on the line requesting me to text back that the problem is Fixed when no fault on the line was ever reported.Talktalk have an excuse for every delay and have you tied into a lengthy contract with huge penalties for early exit. A senior manager told me today that I have to constantly report the same fault in order to be entitled to a refund if they do not fix the fault within 28 days. Basically you report a fault that they choose to ignore, send out engineers to repair a fault that was never reported, request you to constantly call and remind them that the fault hasn't been resolved, ignore the very nature of the fault you report, receive conflicting information from different departments and still get charged monthly bill for zero service. Save yourself time and money do not sign up to talk talk.
Reviewer
gary kendall
Location
northallerton
Date
02/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst customer service i have ever experienced, iv just cancelled,should have done it years ago. You need rocks in your head if you go anywhere near this lot.
Reviewer
r
Location
edinburgh
Date
01/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID AVOID AVOID AVOID
so low, and no help
Reviewer
Tim
Location
Worcester
Date
01/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was with Sky but not happy with their Service. Had no idea how bad things could be until I moved to TalkTalk. Poor access, no E Mail now for two days and on the odd occasion that I can make contact, am entirely unable to understand what is said.
Reviewer
Pete
Location
Battersea
Date
01/11/2015
Comments:
customer service is getting worse. I told them many, many times not to send me spam, albeit, to no avail!
These rogues are knowingly breaking the law every day!
Reviewer
clim
Location
Inverness
Date
31/10/2015
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Speed slows RIGHT down at about 3:00PM weekdays and stays like that until about 11:00PM. Particularly frustrating if trying to work from home, as practically you can't connect to external servers past mid afternoon onwards for any workable speed.
Call centres are and have been for years foreign, every time it's someone with a VERY strong Indian accent, who is often difficult to understand.
I had to change routers, and went through 3 weeks of hell. Basically they had me dismantling the socket cover to check the connection, the router was stated as faulty TWICE and replaced twice, and I made countless phone calls to said call centres, who seemed to have no real record of my problem, followed a script, and every call went through countless questions and requests to try something I'd been asked to do many times before on other calls. All attempts to explain this fell on deaf hears. Only when I complained vigorously and threatened to cancel did an English manager phone back, listened to me, made a technical suggestion and problem solved - all in under 10 minutes. Pray nothing goes wrong. Otherwise you'll be dealing with their customer helpline and that's a whole pile of hurt you don't want to experience.
I did have one laugh though. One explanation tot he fault was put down to the length of the copper phone wire and the distance to the exchange. The Indian customer helpline person had no answer when I pointed out I actually live next door to the telephone exchange.
Don't be tempted by low costs. As the saying goes, you pay for what you get.
Reviewer
Wayne
Location
Bradford
Date
31/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
This is the worst company ever - hacked 3 times. Very very poor customer service, took an hour to cancel my account via 3 different people each time explained I just wanted to close the account. Poor poor poor
Reviewer
Alpesh patel
Location
London
Date
31/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful stroppy customer service. Numerous engineers who can't make broadband work and I'm in London. Website hacked. Useless. Stay well away. Awful. Dreadful.
Reviewer
R.
Location
Glasgow
Date
30/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst customer service I have ever had, I called to simply register a polite complaint a week ago regarding the cyber attack. I had to cancel my card and as a result went without funds over the weekend. I wasn't asking for anything other than a simple sorry, but they immediately went into robot mode trying to reiterate 'this is your fault, we are not responsible, we are not at fault'..
I opened a complaint at that point and was told I would be called back: they didn't call back. I then called them again to be told that my complaint was regarding the cyber attack and there wasn't anything they could tell me or do, but in the same horrendously arrogant manner, that they were not at fault, even though they didn't actually have a record of my initial complaint, all that was recorded was that it was concerning the attack and they were not responsible.
This then reiterated THREE TIMES this week, I called again hoping to get someone who knew what they were doing, argued my point and was told I would be called back with a resolution. The agents working here have to be given an award as the most inept, arrogant clowns I have ever spoken to. I don't say this lightly, I used to work in an inbound call center and I appreciate that its rotten work for low pay: that having been said, a level of empathy and understanding is required, as well as simply being nice to people. These idiots seem to have made an art of taking the conversation off on a tangent, answering questions that weren't asked and generally trying to respond in the most robotic blurb based rhetoric imaginable. Honestly like banging your head off a wall just trying to make sure that your complaint has been understood and at the end of each 30 minute conversation, if it has, the resolution you're offered is that 'someone will call you back..' Someone else, who will not have a record of your complaint and will begin again with the same arrogant belligerence, presuming that they are right and you are wrong, simply because you wish to complain.
One other hilarious thing to have happened was that my payment wasn't taken this month, because my card had been cancelled (because I was informed to cancel it due to the attack, by an email recieved from Talktalk..). I was informed this evening that there would be a 4.50 charge for my late payment due to this, but that in terms of compensation I could be offered a 5 pounds cashback settlement. That works out at 50p up on my end..
The worst thing is, after having potentially compromised the details of their entire customer list to a 15 year old...they seem to think that they are the victim. Bizarre behavior. I'm now seriously considering legal action. I hope every other customer affected will too.
In short, avoid.
Reviewer
Chuck
Location
Barnsley
Date
29/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish quicker dial up after sales also unable to understand accent after all overseas call centre no wonder there cheap you don't even get half a service
Reviewer
DaveG
Location
Greenwich
Date
29/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Today I left Talk Talk after a running battle with their customer service team.
I want to stress that my decision to leave is not related to the data breach although that indicates a level of incompetency that should automatically rule out ever using them as your ISP.
The reason why I left was down to incredibly poor customer service. The key points are highlighted below -
- Requested a house move with a deactivation date of the 26th and an activation date of the 28th at the new residence.
- The line was disconnected on the 20th (6 days early).
- From my call logs I can see that I spoke on a number of occasions to the 'technical team' to the tune of 2hrs 30mins with no explanation given as to why the line was deactivated early.
- The best they could come up with was 'turning off my router for 30min'. Something that they advised to do on three occasions.
- During one of the completely fruitless calls I hear children screaming in the background. First of two calls when this happened leaving me to believe that they have outsourced their tier 1 support to homebased Indian resources who are charged with being as helpful as a brain aneurysm.
- Upon deciding to just wait it out until the reactivation I received an email saying 'Sorry that you cancelled your activation' on the day before the activation.
- At the same time I received a text message stating that my activation was scheduled for tomorrow. - Once again I spoke to the customer services team who had no idea why this happened but assured me that it would occur on the 28th.
- After taking a day off work an Open Reach engineer did indeed turn up and after 1.5hrs, he ran into a fault as the information given to him by Talk Talk was incorrect, he was satisfied that the line was connected and working fine.
- WHILST he was setting up the line Talk Talk call to inform me that I've missed my appointment so now need to set-up another time to get an engineer around. This was the first of two similar calls over the next 24 hours...
- When I try and test the connection I notice that my Routers default information has been lost in the move so I need authentication details for my account.
- Queue three hours of calls with Talk Talk customer services who told me that my account would not be 'activated' until midnight and that there was no way for them to activate it manually.
- Needless to say the next morning arrived and still no connection.
- Queue another call from Talk Talk wanting to schedule another Open Reach appointment to set-up my already set-up line!
- Once again I speak to the team at Talk Talk and specifically ask them for the authentication details on my account. They are unable to provide this and can only direct me to My Account seemingly unaware that has been down for a week and as I write this review is still down.
- I end up speaking to the retention team who finally inform me that it looks like there's a fault on the line; even though the Open Reach engineer was adamant that it was working fine and they either needed to authenticate me or activate me on their systems.
- Next step is to get the engineer back out but they can't book this because the booking 'system' was down. That was the final straw...
- Contract cancelled and Talk Talk lose a customer who has been with them for over 2 years.
It is difficult to come up with words that explain the level of incompetency and at times rudeness of the customer services team. And when you finally get speaking to the retention team that sound like they're based in the UK they don't have the systems to do the job.
Bottom line do not use these guys. There are plenty of other providers out there who now do similar price deals so being the cheapest is no longer a differentiation point and trust me you really do not want to go through what I experienced.
Complete and utter shambles.
Reviewer
amluk
Location
cleveland
Date
29/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
worst company ever to many foreign call centers and always having price increases anbd with the data breaches cyber attacks etc this company should be shut down as personal data is not safe
Reviewer
Phil
Location
Yorkshire
Date
29/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do Not even consider signing up with these modern day Pirates, I left a month ago & signed up with PlusNet, the speeds remain stable and the service is good, I have put up with TalkTalk for years and the slow speeds and disconnections and incredibly woeful customer service, which really the speed & disconnections should never have been an issue because I live less than 1/2 Mile away from the exchange, I finally got sick and tired of switching the router off and on every two to three days to reset it to get the broadband working, Guess what TalkTalk it is 2015, and your technology is not 2015, I really hope the recent hacking scandal makes people aware of how totally inept these people are at TalkTalk and it makes them think twice before signing up with them because three Hacks in the space of 1 year is unacceptable as is the level of their poor service.
Reviewer
David W
Location
Yarm
Date
29/10/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have had Talktalk for some years and they are cheap ...... for a reason. Line speed, faults etc.seem about what I can expect from other providers but if something goes wrong, their customer service is truly dreadful. A call centre in India with agents whose accent I can't understand reading a script they don't understand at the behest of management who couldn't care less about customers. I have stood it because of the hassle of switching but I can't stand it any more. I'm switching. If you are considering becoming a Talktalk customer, I suggest you reconsider.
Reviewer
Fizzler
Location
Northants
Date
29/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely AWFUL!!!!!
The worst broadband i have EVER used or heard of.
Customer care is POINTLESS.... They don't know what they are talking about
Broadband constantly dropping and is slower than old school dial up. Wifi very temperamental .
AVOID!!!!!!!!!!
Reviewer
Hassan Shah
Location
Woking Surrey
Date
29/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had live date of broadband and telephone services on 9th September 2015. It is now 29th October 2015 almost 2 months after my live date. Still telephone line not working, and broadband not working. Spent over 24 hours speaking to talk talk over the last 45 days, each call on average talks 45 minutes + round and round in circles we go, again and again, same conversation different appologetic indian on the phone. (not racist,im of asian origin myself) but employing people to say sorry on the phone and have o power to do anything of any relevance is probably the single most frustrating thing on the planet. Anyway still trying to cancel my order, but having probem, they really dont want to give cancel it and are trying to do whatever they can to keep my money an charge me cancelation fees, even though the line does not work and the broadband is not working. Effectively i've never made a call nor heard a live line tone and never once logged on the internet bcause there has been no broadband servvice, but if i cancel they want me to pay £160. I'm absolutely horrified at how a large household company can get away with criminal activity, and conning people. I'd imageing most people just pay the cancellation fee to be done with it, and get a new provider to come sort out a new line, but i've made myself suffer for over 45 days without broadband and telephone and they still won't cancel - what a joke. I wish i could take them to court and sue them, if only i had enough time on my hands.
Reviewer
Gazza
Location
Sheffield
Date
28/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Just found out that I will have to pay £4.50 per month to go to paperless billing. Even though their systems are as secure as a bottomless bag! Asked for a management callback. Bet they don't!!
Reviewer
Agnes Ratter
Location
Orkney
Date
28/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My husband opted to go with TalkTalk due to the price others are charging, I am the only person using the broadband all week but I spend most of the time not going on the internet now as I spend most of the time cut off. Plus what I've seen of the youview they supply it is a glorified freeview box. I'd rather spend my time reading a book instead.
Reviewer
Sam
Location
Sw170p
Date
28/10/2015
Comments:
Please don't take talk talk you waste your money and talk alot headache. If you want don't take on phone. Use email. Liar liar
Reviewer
happyhkv
Location
hall green birmingham
Date
28/10/2015
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
broadband is slow...
Reviewer
Steven
Location
England
Date
27/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Overseas call centres, appaling service, second class TV box like from the early freeview box days, misled and lied to, trapped in contracts unfit for purpose but thats why they trap you because they know customers will not be happy but they can not leave combined with 6 months of stress and taking £96 from my bank without permission then telling me oh it was a system error you will have to wait 10 days for your money back, along with all the recent data breaches. They sound too good to be true, because they are. The Ombudsman helped me it was so bad.
Reviewer
Mrs R M S
Location
Titchfield
Date
27/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
First to say, we're a long way from the exchange, with a copper wire connection, but, having swapped to BT, it seems that our frequent disconnections must have been due to Talk Talk, and not the line, which remains the same but has worked well ever since. Our problems started when Talk Talk took over our broadband from AOL. We started having regular disconnections. Someone said it's because Talk Talk try to connect many more users to the same server. Either way, our service became ever more unreliable, and every time we phoned about it we had to spend a frustrating hour or so going through the same rigmarole. Eventually we asked to leave, and had to endure weeks of pressure and guile from Talk Talk's 'Loyalty' department, as well as having even more disconnections - I think to make us phone up again for another session of 'But if we fixed it, why wouldn't you stay with us...?' I don't think you can blame Talk Talk staff, who seem to have to follow processes. I think it must be top management who have numbers/ short-term gains in mind, with no interest in customer service or customer satisfaction.
Reviewer
SimonPegg
Location
England
Date
27/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID AVOID AVOID AVOID !!!!
The are the cheapest but also the worst will charge you for everything and anything even though you dont want it or haven't confirmed it.The tech they have is rubbish the customer services are a joke and they are soooooooooooooo annoying to deal with you WILL REGRET ever using them !!! Im glad they got cyber attacked and hope it costs them a fortune as they have legally robbed alot of there customer and got away with it !!! I cancelled my contract and paid £120 just to get away from them utter joke !!!!
AVOID AVOID AVOID AVOID AVOID
Reviewer
mikenico
Location
london
Date
27/10/2015
Comments:
When it takes over three months to have a broadband in a house,then you know the company is not what it seems, I had to get in touch with CEO herself to get things done, and the biggest problem with Talk Talk, is that none of the outreach staff understand or speak to each other , hence no communication and frustration to the customer, it need for the call centre to be brought back to the UK and the software system need to improve,
Reviewer
John prosser
Location
hemsby
Date
26/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Biggest load of rubbish you can't even talk to a English person and there broadband the worsted I have ever had. You try to cancel your contact and the keep trying to say they will fix the problem and they do for one day then it's back the same no wifi. Don't go any where near talktalk for anything. I wouldn't even have my phone with them even if they payed me to have it !!!!!!!!!!!!
Reviewer
marko'spolomint
Location
Rugby
Date
26/10/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
useless customer service and utter joke , rip off prices .And totally insecure . Stay away
Reviewer
Vinay Sharma
Location
Date
26/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor service. Spent hours and hours on Telephone. No appreciation of customers time. Poor Call handling and communication. Very poor response from Chief executive office. Had to go to Communications Ombudsman. At last proper apology letter from the Chief Executive office of Talk - talk on the direction of Communications Ombudsman's directions.
Reviewer
Andy R
Location
Staines-upon-Thames
Date
25/10/2015
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Never had a problem with Talk Talk until now. Their chat team don't seem to understand a simple question. All I wanted was the email address for customer services... Unable to help. Talk Talk, following the security debacle offered Noddle for credit rating reports. Noddle wants credit card details, not prepared to give these out to a company I have never heard of, especially via Talk Talk who are laissez-faire with customer personal data.
Reviewer
Alan Rhodie
Location
Dodworth
Date
25/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never had the speeds promised,
Rang company but all they do is a line test,
Been off more than on,
Totally unreliable .
But charge too much to end contract
Reviewer
haniyeh
Location
stoke on trent
Date
25/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
yesterday I realized 850£ has taken from my bank account. I called to customer service and after 2 hours security questions they said we can not find you in our systems and you have to call us again for security question.
absolutely play with costumer.
last month also my 12 month contract with £19 monthly finished and I called them for notice to cancel it but they changed my contract to 18 month with £25.50 monthly.
we have to have right to cancel this rubbish broadband
Reviewer
James
Location
Castleford
Date
23/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service, spent hours and hours talking to different agents, none of which knew TalkTalk's official line on my problem.
Internet drops all the time and is very slow. Wifi is rubbish too. Avoid!
Reviewer
GB
Location
Aberdeen
Date
23/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Finally just switched from TalkTalk (AOL) after years of pathetic broadband. Was regularly losing several days a month up to several weeks. You phone them (foreign call centre), they run through the same script everytime and state there is no problem. Truly awful company and no support. Just swapped to Plusnet, what a difference - speeds are way up, the call I've made to support are actually useful and most importantly - no drops.
Reviewer
Robert
Location
Leigh
Date
23/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
Overall a terrible experience. TalkTalk is incompetent - being completely unable look after its customers and their data. In response to yet another data breach I called to cancel my service and I had my decision questioned with statements like "what makes you think any other provider can keep your data safe?". Upon pointing out the blatant breach of the Data Protection Act 1998 I was met with 3 minutes silence before the operator responded with some nonsense about Talk Talk being the 'victim'. Awful company I will never go near them again!
Reviewer
Julie Roberts
Location
London
Date
23/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would leave a 0 rating for all sections if I could. The service has been unreliable and not fit for purpose since it was installed. I have just tried to cancell and was told I will have to pay £424 to get out of a contract that has never been satisfactory.
Absolute charletans! Do not go with these people unless you want a useless service and unhelpful customer service!
Reviewer
Sue
Location
Dorset
Date
23/10/2015
Comments:
Never, ever, ever use this company. Their customer service is the worst I have ever encountered and it took me ten months to get anywhere. I hear now they have been hacked. I'm wondering if some of their dissatisfied customers have managed to hack them!! Considering there are so many my thought is not entirely beyond the realms of logic. I'm very sorry for the customers affected but Talk Talk , in my opinion, have been asking for this.
Reviewer
sheena ogilvy
Location
Dorset
Date
23/10/2015
Comments:
Do Not even bother..I was Dumped by Virgin media ( landline & Broadband) & after one Ok phone call in the uk. I them had a nightmare when I move ..all calls to the Philippines, they had no idea what I was talking about when I needed a new line putting in . I had weeks of waiting although there was a socket on the wall. I had many calls every day, for weeks and weeks. The worst utility provider I have EVER used and now they have had a Cyber attack . Don't bother is all I can say .
Reviewer
Mel Mc
Location
London
Date
23/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I avoided Talktalk due to the historic poor reviews however I was convinced they had improved by fellow customers. I signed up to a simply broadband package which seemed a really good deal. I was given an installation date of 26th October 2015 but i receieved a text message and email that my order had been cancelled. I have already cancelled my internet/telecom services with my current provider which now means i am left without any telecom services. I contacted Talktalk so called customer service team who informed me that I need to re apply for a new line and it will take up to one month to be installed and live, Livid isnt the word. Avoid Talk talk like the bubonic plague
Reviewer
Derek Phillips
Location
Utter waste of time
Date
23/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a utter waste of time this company is just phoned them to find out what to do about this 3rd cyber attack in a year their reply was we will send you an email in the next 2 days leaving you know what to do about passwords and security matters absolute joke .I then asked them when my contract finishes they replied Jan 2017 so i said thats wrong because i got an email off them stating iam in a 12 month contract which finishes in June 2016 sometime this as got to be the worst broadband company in the world. rant over
Reviewer
John
Location
DARWEN
Date
22/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
unbelievably bad all round. Broadband speed has been below 3 meg on a fibre connection since installatio. I have had 8 hours on the phone, and engineers visit and uncountable re-boots etc..
Customer support have no clue and we go through the same hour of useless checks eachtime I call.
Thankfully, Ofcom now supports a no penalty move to a new supplier if you cant get a minimum guaranteed access level from your existing supplier.
I will move service provider as soon as these idiots answer the phone. BT nay be twice the price but I never had to call their helpdesk once in 3 years.
Taltalk - be ashamed
Reviewer
Miriam
Location
London
Date
22/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The speed is horrible. The only place where you can have conection is close to the router.
They will increase the payment, even they told me the first time it will be only this one. Already four increased in one year.
I tried to cancelled few times but is a nightmare and I don't have more time to spend with them.
Definitely I won't recomender.
Reviewer
Stephanie
Location
Exeter
Date
22/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I have EVER dealt with!!!!! Nothing could ever compare to the shocking service from TalkTalk. Internet rarely works and when it does it's slow as hell, can't get hold of anybody to talk to about it and as everyone can see this has been a VERY common problem that a lot of customers have been facing and yet STILL nothing has been done yet.
AVOID TALKTALK AT ALL COSTS.
Reviewer
Mrs Mac
Location
Sevenaoks
Date
22/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Have now been without emails for 24 hours - hard to believe a broadband provider can be quite so inadequate. In the last year Talk Talk has been regularly dropping out, part of the carphone warehouse hacking, and still has put its prices up!
Reviewer
c hamilton
Location
belfast
Date
22/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Very slow to upload photos or even files of 1mb. Poor customer service, won't let you upgrade to fibre unless 3 months bills have been paid. Only switched 2 months ago, suffice to say have told them to cancel & will not be paying early termination as they cannot provide a service which meets my needs. No access to online account yesterday, website down today. Good news is you no longer need a mac code to transfer internet providers so have switched back to my previous provider.
Reviewer
ROBERT
Location
Nottinghamshire
Date
22/10/2015
Comments:
Yet again TalkTalk E Mail service and Talk Talk pages out of action. usual our engineers are busy trying to fix the problem! This is occurring that often that I have lost count of then occasions I have complained to them. Last time after almost a week of no service phone and net I got a whole £15 compensation. Been a customer for many years but the service just gets worse. Going to have to change now can't go on like this. Don't even consider giving up your present service provider to transfer to them, you will regret it. I would not even give them one star on any counts, but one popped up on reliability and I could not take it off.
Reviewer
Christine
Location
Southampton
Date
22/10/2015
Ratings
Satisfaction
1.00 stars
Comments:
If there was a zero rating then Talk Talk deserves zero. DO NOT join them!!! Save your sanity, time and eventually money and go somewhere else! Stay away from Talk Talk! Terrible customer service, no clear complaints procedure. Unclear charges for engineer visit and engineer logged no fault found and charged £65 for visit. No internet for 11 days whilst waiting on engineer to come out! Engineer says its a code problem and somehow Talk Talk would not take off the engineer charge. You have to call them each time as the promised management call backs do NOT call back! There is no email communication to them, only post and phone call, so more cost and time used for this.
There was a fault which is why the internet was not working, the remote help couldn't solve the problem, so an engineer was sent out. Promised if it's not my equipment (inside) then won't charge. Why would I risk paying £65 if it's my equipment!? Engineer on the day said not my fault and somehow Talk Talk has no log of it and charges £65. After 4 phone calls talking to many many people explaining the same thing again and again as not one department is able to handle the complaint. Escalating to different departments Customer Service, Enginering Dispute Team, Billing Dept, currently repy from Customer Relations Dept and now escalation onto the final CEO department, yet to write that letter and go to buy a stamp and post it and make that phone call!
I asked them, do we operate in 1980's? No direct person to handle to complaint, no email communication, waiting nearly two weeks for an engineer? 6 years of being with Talk Talk due to loyalty and this is how they treat you when something goes wrong with their internet connection.
Least to say I have moved to Virgin Media, engineering costs are included in the cost and customers don't get charged for the company to sort out a problem, so us as customers paying for a service can use what we are paying for!
I do not usually write posts reviews, but this really needs to be made aware of to the public. Ultimately Talk Talk is not as cheap as they work out to be. In the long run they will catch you out with hidden charges. (And do not explain clearly how that is charged. Just stay away from them and use another more reputable service provider!)
Reviewer
M A Easley
Location
Manchester
Date
22/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Down yet again. It seems to be a constant theme with talktalk. Yet they don't compensate for the inconvenience they cause. And contacting them just connects you to somebody abroad who you have trouble understanding. I was with Tiscali before these cowboys took over and had previously never had a problem. Now I dread trying to connect to the internet and wbsite.
Reviewer
Richard Clarke
Location
Widnes
Date
22/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wouldn't recommended TalkTalk, sorry ever left Sky ! TERRIBLE connection TERRIBLE customer service! Impossible to get problems resolved & complete waste of hours waiting on the phone to get any sense ! GUTTED can't wait for contract to finish & go back to a proper company like Sky or Virgin. Avoid at all costs !
Reviewer
jdw
Location
burton stather Nth Lincs
Date
21/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
what an awful company AOL through the back door...poor email service...blerk!! when it won't connect...what English is that...i hated AOL when they were agressive in the UK market and things haven't changed...i am prepared to buy myself out of my superfast contract...phone charges are extortionate...avoid dialling internationally...awful interface wit Windows 10...i moved from BT...my best ISP provider was "mad as a fish" such a pity they were swallowed by Orange who then were awful...and still are France Telecom another service they have ruined!!! STAY CLEAR of TALKTALK
Reviewer
j
Location
london
Date
21/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
avoid talktalk like the plague! don't consider them even if they are half the price of everyone else. been without Internet on and off for 3 months. speed is slower than dial up. customer service just spout nonsense. 3 months later no resolution. been without Internet for days now and really angry. have phoned them atleast 10 times over the last month. trust me you do not want this headache.
Reviewer
Chloe Rainey
Location
Northern Ireland
Date
20/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give 0 if possible. Broadband is terrible. Might as well be living in the dark ages in this house. Been going on for months now. Talk talk need to sort it out. There's no point in paying for this anyway as we all seem have to use our mobile data every time were in the house. Complete JOKE!
Reviewer
Marilyn
Location
Norfolk
Date
20/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful company. I decided to switch to them from BT back in August. Phone line ok, but from day 1 I had no internet connection. I'd initially signed up for fibre but after a week we agreed that they couldn't provide it so I downgraded to ordinary broadband. It then took 10 days for them to send me a new router.......then guess what.....no connection. I called practically every day threatening to terminate the contract and even gave them extra time to remedy matters. Eventually, I got an operative to admit that I was entitled to terminate because they hadn't provided a service for 28 days. Went back to BT who have been brilliant. Have now just got Talktalk to agree to waive contract breakage fees by basically keeping on mentioning that it was THEM who broke the contract not me! It's been exhausting, I would recommend anyone thinking of going with them to run like blazes in the opposite direction!!!!
Reviewer
Jaco Robinson
Location
Liverpool
Date
20/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
seems that everyone has the same complaint as me. Broadband works for 2 months then drops out continously. when you ring them up they dont care and wants to sent a tecnician out thats going to cost me £65.00. I now have a product I can not use and it costs me every month. cant wait for my contract to end and I will make sure that no one I know will use Talk Talk again. They are scam artists
Reviewer
Drew
Location
Derbyshire
Date
20/10/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My Dial up internet in 2005 was faster than the broadband I am receiving from Talktalk. They offer no good deals to their existing customers. My broadband won't stay on for longer than an hour at a time. Very poor overall. Spend that bit extra and get a better provider. You will thank yourself
Reviewer
Mr pedro
Location
East London
Date
19/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Where do I start!! I have had my talk talk for 11months and will not be renewing...start up initially was ok for 2months,then it started.
1st internet went down for 4days,engineer on was on way.
No engineer just someone on the other of the phone texting me about progress...
2nd.asked about a form of compensation for "temporary delay" as I run my own business from home and how conveniently when your internet goes down so does your landlines..the answer to that was,let's read out your policy contract again,and then I was told that the call handlers English was not good and I'm to call sales!
3rd..internet went down 6weeks later..apparently signal problem in the area,again asked about compensation this time I was told to send an email,and someone will call back.Right,my internet down is so ill just go walk 1mile to nearest Internet cafe to send this email,no.how about ringing,oh that's right no landline..eventually done this and adhered to their instructions no one rung..
If anyone has any just any sense,stay away there are plenty of other service providers that have call handlers that understand you,less temporary fault less fraudulent issues,better signalling,yes talk talk wins hands down being one the cheapest out there,but you will very soon know why..I've experienced this first and preach to everyone DO NOT DO TALK TALK....
Reviewer
Fran
Location
Hertfordshire
Date
19/10/2015
Comments:
I would give 0 if I could. Customer service is non-existent. Our broadband service wasn't working (entirely their fault) I lost 3 1/2 weeks of my life and it no doubt affected my health because of the stress of trying to deal with them, The fault was entirely theirs for sending the wrong equipment and although this became apparent fairly early on it was impossible to get them to make progress. Each time you ring- if you are lucky enough to get through - you get a different person and you have to start the story again; each person who actually is helpful enough to try to find a solution has a different solution, each solution contradicts the last one; the whole thing was a kafkaesque nightmare. They follow a script and are completely incapable of dialogue. You think they heard or understood you because they always agree with whatever you say then later - or in the same sentence - say something indicating they have no clue what you are talking about. It is like talking with automatons - and a different automaton on a different programme every time. If you want to protect your mental health and use your time on earth more productively, avoid talk talk.
Reviewer
Agnieszka
Location
High Wycombe
Date
19/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Please stay away from Talk Talk.
They did offer me good deal for next 6 months and after2 months my "deal"expires.Costumer very bad!!!
I'm in contract till 2017 so will cost me lots of money to leave.Very unhappy and disappointed!!
Reviewer
Lyn
Location
Blackpool
Date
18/10/2015
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I've only ever used Talk Talk. There have been times when I've called customer service and been given excellent service. Two people were very patient with me on 2 occasions when I had a problem. Then in Nov 2014, things went downhill. I was pushed into having the TV package, even though I made it very clear I didn't want it. I was sent a set top box I didn't want, sent it back and then spent ages being pressed for it's return. Then I was charged for not sending it back.
Quite often, I have great difficulty understanding the person's accent. My hearing isn't 100%. So I decided to change provider. I read reviews for all the main ones and decided there was no point changing!
I then rang Talk Talk to tell them I wanted to renew my contract afterall. They had to put me through to another dept., About 30 min later I finally got through. The line was so bad I had no idea what the woman was saying and had to end the call. I'd been on the phone 3/4 hour.
I'll probably stay with them on the basis of " better the devil you know".
Reviewer
Barbs
Location
Bournemouth
Date
18/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
SERIOUSLY, dont touch Talk Talk Broadband. They clealry train all there staff (mainly in India) to lie and say anything to get you off the phone. I have called over 20 times to get my broadband to work and they make up so many excuses and change the story so many times. They now refuse to send an engineer, even thou the last visit from the engineer said the fault is with Talk Talk. The staff are so rude especially the Indians and refuse to escalate my problems. SERIOUSLY YOU HAVE BEEN WARNED, DONT TRY THEM, IT WILL END IN TEARS AND STRESS!!
Reviewer
Julia
Location
Ching
Date
17/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The worst broadband service I have ever had. First, they extended my contract without contacting me and then had the audacity to charge me a £250 breakage fee when I rang them to end the contract. The medium broadband service (an additional £10) was so slow and only a tiny insignificant improvement on top of the default speed that I may as well not have had it, oh, and they wanted £110 for removing the medium broadband back to the normal default speed. The worst part of all of this is that my broadband hasn't been working for the last 10 days! Numerous calls to their helpline has been a complete waste of time and money (over £20 on phone charges. I am so disgusted by this.. I will never ever join talktalk and will recommend that everyone I know stay away from them.
Reviewer
sadullah
Location
ozturk
Date
17/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i have payed talktalk for 6 months without any internet or phone line. worse company ive ever being with. CEO managers have literally upgraded their confidence with they way they talk they all have an attitude
Reviewer
Tony stephenson
Location
Yorkshire
Date
17/10/2015
Comments:
I ordered a free broadband package with telephone in september 15 online, they were quick enough to set up a direct debit in hours but unfortunately no letter ot router appeared after two weeks, I rang and after being put on hold for what seemed to be an eternity I eventually managed to speak to someone who reassured me it was on its way, I waited another week then they rang me to ask if I was enjoying my broadband. At this point after receiving nothing but a direct debit set up by me I decided enough was enough and I told the man on the other end of the phone to cancel my order. I should have learned by my mistake as I had talk talk a few years ago and had lots of problems with them . No stars at all
Reviewer
Griggy
Location
Southampton
Date
17/10/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
10 Mbits/sec I do not know if that is good or bad.
Their website never works properly. Many pages do not respond when I press a button. I prefer to use text via the website or email to report problems, but the site does not let me. I have to phone. Not possible if my phone does not work! I was without a TT phone for a week. Many phone clerks have heavy foreign accent so are difficult to understand. They try hard to sell you something extra whenever you phone.
Reviewer
Theresa
Location
Guildford
Date
17/10/2015
Comments:
We upgraded to super fast as the company Necton was so slow, now we have to keep re booting the hub as out connection is still dropping to around 2mbps support are unexperienced, so as am not going to pay cancellation fees, will just have to put up with rebooting the hub regularly uhhh
Reviewer
Prasanth Kota
Location
ATHERSTONE
Date
16/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have been using Talk Talk from more than 5 months. Except the internet speed there is nothing really great to share about Talk Talk. Daily atleast once i have reset/resatrt my Router otherwise it wil not work [ The router is provided by talk talk ] only. And atleast 2 to 3 hours i will get 403 forbidden Error , and few hour internet will not work for no reason. Still I don't have option to quit as i am in 18 months plan [ Any suggestion please]. And the worst part is they suddenly changed the bill plan from this month which they increased almost 4 to 5 pound per month.Fo discussing all these issues i have called Customer care N number of times but it will on queue for hours and hours. Really irritated with such a worst service.
Reviewer
Shaz
Location
hudderfield
Date
16/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i wish i could give zero
but i cant
talktalk's service is awful
they fail to provide their customers with the correct information
just awful
Reviewer
colin torlet
Location
NORTHERN IRELAND
Date
16/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really bad customer service, cant understand a word they are saying, My broadband speed is so slow its almost stopped, think its time i changed from this crap network !!!
Reviewer
Paiton
Location
ROSSENDALE
Date
16/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband still not set up 2 days after activation and having the phone put down on me was definitely not professional.
Reviewer
James
Location
Birmingham
Date
15/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Initially things were going well but had to upgrade to fibre to get a decent enough speed to stream TV. Then after 6 months things started to go horribly wrong and after 3 replacement TV and broadband routers, terrible customer service and no apology for outage and recent security breach I have paid a termination charge to exit early, you get what you pay for... Be warned!
Reviewer
James
Location
Birmingham
Date
15/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Initially things were going well but had to upgrade to fibre to get a decent enough speed to stream TV. Then after 6 months things started to go horribly wrong and after 3 replacement TV and broadband routers, terrible customer service and no apology for outage and recent security breach I have paid a termination charge to exit early, you get what you pay for... Be warned!
Reviewer
Jason thanks
Location
Halifax
Date
15/10/2015
Ratings
Satisfaction
1.00 stars
Comments:
Do not use it was supposed to be £26.00 PER month wow 49/59/63 never once avoid avoid avoid at all cost not even bothered about the money any more thank the Lord out of my contract next month can't wait the grass is not always greener springs to mind they should be in politics lol
Reviewer
Ray Mcdermaid
Location
Slough
Date
15/10/2015
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I have TalkTalk TV, Broadband and Mobile Phone.
Everything was fine with not many problems during the first year.
I had a letter from carphone warehouse (TalkTalks phone supplier) to say that their computers had been hacked and customer records had been stolen, I took this letter to my bank to check that my account was OK.
For security reasons my bank stopped all direct debits from TalkTalk, I did confirm this with TalkTalk, instantly the placed a £4 charge on all of my contracts £12 per month.
On various occasions I have gone on line to pay my billa with my credit card only to receive a message to say that the page I want is unavailable due to maintenence, because my payment did not go through on that day they charged £10 per contract as a missed payment call, the day after This I had 27 missed calls from Talktalk (I was at work so missed them) all demanding payment.
I paid the bill early in the morning on the day after the due bill.
I called the Talktalk call centre as this is the only wa you can contact, there are no email addresses etc on their website, only to be insulted by them by being told that I had not paid the bill on time so they cut me off.
Within the hour my mobile phone goes dead (the bill has been paid at this time)then more phone calls from India.
I can't wait until my contracts run out then it is goodbye to talktalk, the do not care for their customers they are only interested in your money, miss a payment by 1 day and you are bombarded by calls from India demanding an instant payment over the phone,, Sorry Talktalk I will not give my credit card details to someone who phoned me over the phone, the caller could be anyone attempting to get your details.
Rant over, get your act together TalkTalk.
Ray
Reviewer
Leo
Location
London
Date
15/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up with talk talk and my download speed was extremely low, between 0.01-1.5 Mbs. After 3 months them trying unsuccessfully fixing it and hours spent on the phone with their customer "service" I decided to cancel the subscription and had to fight for hours to get the 3 months refunded and the cancellation fees cancelled. And now I've been charged £220 of cancellation fees and never got refunded my monthly bills. They are soddenly even harder to contact and said they don't have written anywhere in their records that they said they would refund me... Some more painful time to come... I've changed to plusnet and after a couple of day and not a single minute spent on the phone I finally have a decent speed!
Reviewer
Towhid
Location
London
Date
14/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Phoned to renew my contract of many years now. Told I need to upgrade my package and take a TV box - i have no choice in the matter but nothing will change with my package. They then said they will charge me to send a new router out. I said I don't need it but they said the computer does it automatically. Spoke to customer service who assured me I wouldn't get charged.
Got charged for the postage. Phoned them up and after arguing with the person in the far east saying that Talktalk basically lied to me they put me through to the UK. This lady them refunded it within 10 seconds then proceeded to insult my intelligence when I asked her why her company lies to her customers she went through my marketing preferences and then said 'is there anything else I have help you with' not answering or responding to the fact they just lied to me. Unbelievable!
Reviewer
John
Location
Brackelsham
Date
14/10/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
There products are ok, but compared to what you can get from BT and SKY for the same price they are awful. Broadband only works in one room of my house. Speed is ok.
Customer service is absolutely shocking; they are rude, they outright lie (when I called to cancel, they said our systems are down call back at 9pm, I rang at 9, the machine said the close at 8!) They aren't knowledgeable about their own products, and sometimes they just hang up in the middle of a call. Absolute disgrace!
Reviewer
hannah
Location
Essex
Date
14/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
want your interenet to stop every 10 minutes especially during important work? GO WITH TALK TALK!
Reviewer
Eaman
Location
Surrey
Date
13/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling internet connection, even worse customer service. As a customer of over 10 years, since before they were called TalkTalk (Tiscali back then), I finally got fed up of the terrible connection (slow speeds and 20-40 connection timeouts per day) and tried to cancel my contract.
Despite the fact that I have phoned them every month for the last 4 months complaining/getting engineers sent out, they argued that they could not waive my early cancellation fees on account of the fact that I did not ring them every time my internet went down, so how could they verify my complaints? Dozens of screenshots of the speedtest that they recommend ought to do it, right? Nope. After 3 and a half hours on the phone with numerous departments, they tell you that in order to make progress with your issue, they need to hang up and call you back at a set time. THEY WILL NOT CALL YOU BACK. Absolutely ridiculous.
Rude, unhelpful, and incompetent customer service reps, combined with terrible connections. I know they seems like a good option because they're generally cheaper than competitors, but just know that you'll get way more value for your money out of any other more expensive ISP.
Reviewer
Alice
Location
East Ham
Date
13/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had talk talk for 2 months, was never working, was connected but there was no data coming in or out. after month of trying to solve the problem, they still didn't fix it so I left.
Reviewer
Sarah
Location
Northamptonshire
Date
13/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
This company is a nightmare. One problem after another. They don't look after their customers and to get things fixed at times is so lengthy and complicated. Will NEVER go anywhere near this company again. Do yourselves a favour and don't buy into the cheap and enticing deals they offer you WILL regret it.
Reviewer
Jo
Location
Oldham
Date
13/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've never written a review befor, not even for trip advisor- but felt so absolutely infuriated by the way I've been treated, that I had to find a forum to to warn people about this service. I agree with many of the other complaints listed on here- I never knew how important customer service was until I realised how utterly stressful it can be when it's completely inadequate. Needless to say my ongoing complaints are unresolved, I am being charged after cancellation which i think is illegal. I will be taking my complaint to OFCOM, as essentially I think Talk Talk have infringed my basic customer rights, not to mention affected my emotional health. Seriously folks- don't even entertain it!
Reviewer
Jeff
Location
Scotland
Date
13/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Indian service centre,slow broad band, expensive add ons and very poor service.
Even had engineers visit address last lived in seven years ago to repair fault. Totally clueless.The poorest provider out there.
Reviewer
G
Location
Bristol
Date
13/10/2015
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I tried to remove a boost from my package. When attempting to do so on the internet I was told I couldn't do so and had to call a number. That number then had an automated message telling me I had to remove any boosts on the internet, very frustrating.
Reviewer
OSAL
Location
London
Date
13/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you have a problem you're in for a ride. I've had to change provider today as 2 months without broadband and empty promises that Amy case has been escalated, staying in to wait for promised callbacks that never come. Avoid.
Reviewer
shaun
Location
gillingham
Date
12/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
broadband speed less than 1 mb you wait and wait for pages to load then it says not available at this time page has expired customer servises dont seem to know what they are doing they say they will call you back and you get nothing then when you call them they say it takes 10 days to monitor the service they are providing so on a scale of 1 to 10 they get a big fat 0
Reviewer
Glyn
Location
Mayland
Date
11/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Village gone fibre a month ago. Talk Talk insist we do not have fibre. So we cannot upgrade their LLU at EALAT exchange. Tried to talk to service over many days,( south Africa). What a waste of time. Foul mouthed, called me a liar, about the fibre. (Date as of 12 Oct 2015) Then cut me off when i said i will cancel. Out of contract now, So will enforce Ofcom rules, and be on my way.Thank god. If your reading this, Do NOT and I mean it,Do NOT join Talk Talk. Until they bring support back to the UK STAY AWAY from them.
And TALK TALK if you have the brains it is easy to put 2 and 2 together to see whom I am.
Oh their Twitter support account. it is always condescending by sending. "Today is Friday have a nice weekend" or whatever day it may be. If you ask for help. they tell you to go away??
Reviewer
User001
Location
Ealing
Date
11/10/2015
Comments:
Do not use Talktalk!
I have used Virgin, BT and Sky broadband
It is extremely slow and disconnects constantly. Definitely THE WORST broadband I have ever ever used.
Extremely unstable. What a disaster!
Reviewer
Emma
Location
Surrey
Date
11/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not use Talktalk they are a complete waste of time and their customer service skills are something else! I phoned the helpdesk in India about 6 times which was almost laughable and had engineers cancelled without notifying us so we wasted days off work to wait in for them. When I complained we were offered £10.43 which was a total insult as we were without broadband for 3 weeks.
Reviewer
Jamie
Location
Scunthorpe
Date
10/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Talk talk customer service is so disgusting!!! After an engineer came to set up my box initially..for free! I was charged over £100. I disputed this only to be laughed at down the phone! I continue to fight this charge but they will not back down! I would highly highly recommend staying clear of talk talk....they are corrupt and steal from innocent people!!!! DO NOT DO IT!!!! They deserve to go bust!
Reviewer
Haseeb
Location
Sheffield
Date
10/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
They only talktalk about your pocket when I joined they said I wouldn't need an engerneer but when I look at my statement they took £55 I rung up they couldn't explain why it was taken. So near the end of my contract wanted to cancel they told me to ring back on another date when I did ring they kept on lie on say systems down and to call back on a time when they closed. Customers service non existent and braking the law by false information. Keep away from the stress, if you got the time take them to court
Reviewer
paul
Location
st albans
Date
10/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst customer service of any company, ever, took 6 weeks to even get a 'service'. was charged for this despite being told i wouldnt be.
router is useless. needs to be turned off and on at least once a day, do not use talk talk if you want to use for sky sports etc
wifi constantly loses connection if you are more than 3 feet away
1 star is too many, should be -5 all round. 2 stars for broadband speed when it actually works though.
Reviewer
iodeen
Location
London
Date
09/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have just come off the 'phone with talktalk and need somewhere to express my extreme dissatisfaction with their customer service. You can not do this one their website, suggesting that they know their "customer service" operators treat people with pure contempt and they just aren't interested in hearing about it.
I signed up with talktalk last year, on a "fixed price" package. Well the price soon went up-but this was because of an increase in line rental charges, not service charges. A pedantic distinction maybe, but one that obviously went in their favour.
Since then I have had no further dealings with them, but have seen the bills sneak upwards on occasion.
Well this morning, I had the monthly bill through sporting a not insignificant 17.6% increase, so decided it might be time to jump ship.
I duly set up an account with another provider and then called talktalk to notify them of the switch. Got through to speak to a chap in a reasonable amount of time and that's where things started to go wrong.
He asked me for my postcode and name, and couldn't find me on the system. He asked for them again, and asked me to spell them, three times and couldn't find me. I offered up my account number, he said this wouldn't do and asked for my postcode again and couldn't find me. I asked to speak with someone else, this was refused. He asked for my postcode again (we are now up to 10 minutes). I offered my account number and bill number, he then told me to 'be quiet' and that that was the information I would offer up if I was a scam-artist. He then put me on hold for 5 minutes and managed to find my account.
(If you are still with me-well done, by this point I was rapidly loosing patience) He then asked me if I would remain with talktalk. 'Probably not, but what price will it be?' was my answer, obviously a response from this young man was not forthcoming, he wanted to know what my new deal was, when I told him, he said they couldn't match it but did I want to stay anyway?
Anyway, I finally managed to cancel, I will fast-forward a bit, to the end of the conversation. Oh the relief to know this was coming to an end!!
The young man then asked if I was satisfied with the way the call was handled. I replied in the negative. Big mistake. 'Well why not?' was the not-polite reply.
Taken slightly of guard, my answer was along the lines of 'well it did take you 10 minutes to find me on the system and you did leave me on hold for another 5'
'well it's not my fault if I cant find you on the system is it?' was the charming response. (He did proceed to berate me for a little longer before I managed to end the call)
So in summary, average provider of internet, with exceptionally bad customer service.
Reviewer
Jeff
Location
Date
08/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utter utter rubbish in all aspects. You might as well not have Wifi and save yourself the money, because you're not going to have it if you sign up with talktalk.
Reviewer
jos
Location
London
Date
07/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up to TalkTalk with £2.50 a month and a free voucher. Voucher never arrived and customer services made countless excuses. Hours of web chat did not end in a resolution. During the last year my charges spiraled upwards without advance notice. Ended the year at 4 times what i signed up to. Decided to switch to another provider, who informed us after order was placed that TalkTalk have put a cease order on our BT line and if we needed to switch then they can only take over once the cease order has expired. I contacted BT and they said no other company can take over since there is no expiration date on the order and a £140 will need to be paid if line needs to be activated. Called TalkTalk and they said it's standard procedure with them and they won't remove the cease order. Clearly this is against telecom regulations to prevent an out of contract customer from leaving and yet TalkTalk have just done that. Telecom companies are acting like a mafia and this needs to be addressed.
Reviewer
Dave
Location
West Midlands
Date
07/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Diabolical service and should be completely avoided!! After service is also rubbish with call centres abroad.
Reviewer
Rita
Location
Shadwell
Date
07/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I´m having all the time internet cuts in with this internet provider. You can´t work from home with this kind of providers.
Reviewer
dm
Location
brighton e.sussex
Date
07/10/2015
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
As I no longer require my Talk - Talk connection and the telephone is to be discontinues. On 10th Sept I called for the service to be cancelled. I spoke to a most unhelpful person in India ?? who told me that I needed to give 30 days notice. It has been arranged for this Sat. Since then I have advised / replied 4 times to their e-mails. I have just received another e-mail from them saying I need to give 30 days notice.
Reviewer
Alan Lea
Location
Yorkshire
Date
05/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
Beware read these reviews sadly they mirror my experience ..They do not deliver the contract , take your money then wil not help cancel even within the 14 days !!!
Reviewer
Mark
Location
Godstone surrey
Date
05/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Comments:
Always very slow and cuts out at least 5 times a day for more than 10 minutes
Reviewer
aga
Location
dol
Date
05/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My internet connection was cut off somewhere on the line and it took me 3 months of instant phone calls, and long telephone conversations before someone turned up at the property.
I the meantime I had to pay the bills. The UK based customer service was simply rude.
They put me on the new contract by trick with few phone calls from India, and I accidently agreed and now feel tricked. Now I am stuck for another 18 months.
The internet is terribly slow.
I do not recommend TalkTalk to anybody.
I am counting the months to the end of the current contract probably 15 months now…
Reviewer
PhilN
Location
Sheffield
Date
04/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very Poor all round ISP, speed and reliability is poor, Customer service is beyond words that I cannot describe, ok I suppose if you are of Asian decent, the last thing you need as a customer when you are having problems is trying to have a conversation with someone you cant understand or them having difficulty understanding you because of the language barrier not being funny here but sometimes when I have called customer service its as though I've phoned a takeaway to place an order all you can hear is people laughing and talking in a foreign language, sorry but that is so unprofessional , its a real shame both myself and my parents have decided to go elsewhere recently for our telephone/broadband because talktalk used to be a decent provider (I have been a customer many years) but due to poor service and their money grabbing antics over the last 6 months I had to call it a day has anyone else noticed the ever increasing monthly bills ?, I also switched my mobile phone provider from talktalk for similar reasons, first thing I noticed with my new mobile provider was the internet speed was immense, so don't get sucked in with the offers, deals and freebies its all a huge trick to get you signed up to a second rate service, do yourself a favour and do your homework before signing up with this outfit, Bye Bye Talk Talk !!!
Reviewer
kylie
Location
wales
Date
04/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful!!! Took out fibre, was told we would get a speed of between 39-40mbps, currently getting 19! I have just got off over a 2 hour phone call and was on hold for 40 minutes to be told the highest speed i can get is 31mbps. Have been called a liar by the agent so i sent proof of the speed i was told i would get to be told i never should have been told that there's nothing they can do. Avoid this company at all costs, should have gone to BT.
Reviewer
steve nelson
Location
cornwall
Date
04/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
don't go their .the internet speed is slow the router is from the £1 shop and has to be rebooted often.at the end of the contract they will try to bill you for the next month.by pestering you on a sunday afternoon .you cannot communicate by email just the phone.so no paper trail .so as thay can change the story as they go .customer service ha ha and its in India or performed by actors with bad ascents
Reviewer
steve nelson
Location
cornwall
Date
04/10/2015
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
don't go their .the internet speed is slow the router is from the £1 shop and has to be rebooted often.at the end of the contract they will try to bill you for the next month.by pestering you on a sunday afternoon .you cannot communicate by email just the phone.so no paper trail .so as thay can change the story as they go .customer service ha ha and its in India or performed by actors with bad ascents
Reviewer
Mr Gurung
Location
Kent
Date
04/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the worst service provider.... Promise something and and does something worse.... Custumer service one of the worst.... Makes you wait for whole day just for a little query.... Adverts one of the cheapest broadband deal but sky was cheaper and reliable than them.... Cant wait to end the contract and go back to sky..... Not happy at all.
Reviewer
Aniko Balla
Location
Manchester
Date
04/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID!!!!so when I was looking for a new broadband last year talk talk was advertised 75pound vouchers if you are doing a contract with them I was so tempted and the broadband seems cheap as well...then I made a contract but I didn't receive the voucher because I am new costumer ..but after then I noticed the cheap broadband speed is so slow so I had to make a change what cost me 50pound just a new fiber router plus 5pound /month....the internet speed is a bit faster now but it is not perfect I called them and I told definitely something wrong and the women said yes the test show her it is really not right something with the speed.and she told me:I have to fix it I was like WHAT????or her can send an engineer for 50pound I was like again WHAT????i just left it all.i can't wait till this contract end I pay now 26pound a month and I paid for a virgin before 27 and I have never had a problem with them.before you choose think about
Reviewer
Graham Turner
Location
Worcester
Date
03/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As we all know, TT were themselves hacked and customer details were passed around criminal gangs. I had a substantial financial loss as a consequence and the criminals keep on calling me - sometimes 8 times a day. Barring calls made by withheld numbers has no effect. The police say that I must change both my number and ISP, but TT insists on imposing a hefty cancellation charge if I leave. They ignore my complaints, or respond to points other than those I have made. Words simply cannot express how I feel about this company.
Reviewer
Dalas
Location
Liverpool
Date
03/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
i need to restart it 10-24 a day...
Reviewer
Marcusb783
Location
Cheshire
Date
02/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Awful. Wish we had never strayed from Sky. Took days to connect us, the speed is slower than offered by Sky. We have to reset the wifi router weekly and once again, on a Friday the line has developed a fault which has so far taken four separate calls and 11 texts for them to assign a call with open reach..
I now face another weekend without BB or a home phone.
Beware, stay away from this as a cheap option.
Reviewer
Kravma
Location
Birmingham
Date
02/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service (call centre outsourced), agents will keep you on hold for 20 minutes at a time. Their broadband speed is not fast at all compared to their competition, additionally it is not reliable.
Reviewer
Ally P
Location
Ayr
Date
02/10/2015
Comments:
Appalling customer service..
After waiting for 2 hours for a call back, they tried to blame my laptop rather than their router, though I could connect using a different network, or different router on same phone line.
Was told he couldn't help, and to reset the router and call back if it didn't work.
I said that wasn't good enough and he had to call me back, and after another hours wait he called back just to hang up on me after I said hello
Now no response from talk talk at all.
I would not recommend talk talk to anyone
Reviewer
Paul McGowan
Location
Derry
Date
02/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would never ever recommend this company to anyone, the standard of service was appalling and not fit for purpose, the customer care is laughable, they charge you to leave what is a substandard product and I only hope the law changes to allow customers like myself to claim back what I feel has been stolen from me. Never again
Reviewer
Jade
Location
Malvern
Date
01/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely dreadful service, since I've signed up for Fibre broadband, I've had to call and log slow broadband 5 times, this averages a call every 2 - 3 months. Even when they fix it, it's still only 50% of the advertised speed. The Customer Service is generally DREADFUL and to cap it off they repeatedly lose their customers data to hackers, resulting being inundated by fraudulent callers who try to rip you off with your personal details they gained from the mass hacks of the TalkTalk customer database! Do they apologise? Or even try to make amends? Not on your nelly mate! I wish I'd never heard of blooming TalkTalk!
AVOID!
Reviewer
Thomas
Location
London
Date
01/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service from start to end.
DON'T GO FOR TALKTALK.
Reviewer
Jessica
Location
Surrey
Date
30/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is ridiculous!! I hardly ever get the broadband speed I should! The internet is constantly dropping out and youview box is just a huge joke!!! Almost all recording fail, the box hardly registers the fact your pressing a button on the remote!! And now it keeps completely freezing when it feels like it!! Bare in mind I've only had this box for a few months and it's never been dropped or anything in my care!! I've tried to ring there "customer services" but been waiting for someone to answer but then it just hung up! And the second time I tried to call it took them over an hour to even answer!! The fact that the price is low doesn't even make it worth being with talk talk!! I wouldn't even give them 1 star!!
Reviewer
saida
Location
romford
Date
30/09/2015
Comments:
The worst service ever!!!!
Since I've joined them I've had to call them at least 5-6 times every month sometimes more because of the dreadful Wi-Fi connection. The connection keeps connecting and disconnecting, there's not a single day where I don't have problem with the Wi-Fi. I need to restart the router everyday just to make it work. On top of that the speed is extremely slow. When I call them because of the problems I experience they make me go through the same process every time which doesn't fix anything at all. I end up having the same problem again after a few hours. I was on an 18 month contract so when I told them that I want to leave them before the end of the contract they told me I have to pay a cancellation fee of over £200. They then sent an engineer in who just wasted our time and did not fix the problem at all. After arguing back on forth on the phone they finally agreed that I could cut of the service if they could not fix it within 28 days, So now finally I am leaving their service and joining a more trustworthy and better service. However, now that they know that I am leaving them it seems that they're giving me even worse service. Take heed from my experience with TALKTALK and NEVER EVER join this revolting service!!!!
Reviewer
duncan
Location
Scotland
Date
30/09/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cant stream vidieos though wifi to second laptop Lots of buffering,
connecton drop-outs sometimes videos buffer all the time
Reviewer
Mike
Location
Hants
Date
30/09/2015
Ratings
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Worst company I have ever dealt with. They installed the wrong wall socket and the wrong equipment for the services I had contracted at an extra charge. I have written to them and phoned them several times over many months with no success. They normally don't replay to emails and talking on the phone is a waste of time. You can expect to be passed to another adviser, then another, then another, and so on until either the line breaks or you have to hang up in frustration after 1 or 2 hours. I have left them now, and I'll never come back to them, not even if they offered broadband for free. Broadband companies are not known for being efficient, but this one is the worst of all by far.
Reviewer
Julian
Location
bristol
Date
30/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This has to be the worst company I have ever had the misfortune to deal with. At least 9 fruitless calls to useless call centres staffed by employees who know little and care less leaving me utterly frustrated. I will never have anything to do with them again. AVOID LIKE THE PLAGUE!
Reviewer
Claire
Location
uk
Date
29/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never had particularly fast speeds with Talk Talk but several weeks ago our broadband started randomly going off every few minutes. After doing all the tests online and checking our equipment still couldn't fix the problem so we called Talk Talk.
And thus began several painful weeks of calling pretty much every night to try and resolve the problem, Every single time we were made to do the same tests only to be told that our broadband was working fine.
Erm, Ok then, so why is my internet off then.
Eventually Talk Talk decided to do us the honour of sending an engineer out who agreed that, Yes, Our Broadband was indeed buggered and that it would promptly sorted out, It would require another home visit then all would be well.
Only Talk Talk had no intention of actually sorting this out, After waiting 3 days to hear from them to arrange another engineer visit, I got fed up of waiting and contacted them myself. They tried to make me do all the tests again, No I said, We have established the problem lies with you, Now when do you intend to come and fix our broadband.
Its been fixed, I was told, Your broadband is working now. Even though it wasn't.
I promptly hang up the phone and immediately switched providers, Unwilling to have any further dealings with these incompetent morons. Talk Talk are more than happy to steal your money month after month but not so happy to provide you with a decent service. It's a shame they weren't more willing to try and resolve this problem, They obviously regard their customers with contempt, Lord knows why though as we are the people who keep them in business, Until we get fed up of being fobbed off that is.
I tell everybody I know who is considering switching their isp in no uncertain terms to avoid Talk Talk if you actually want broadband that works, I realise things go wrong sometimes but Talk Talk absolutely do not want to resolve your problems should you encounter any.
All that's left now is for me to check that they didn't have the cheek to charge me for the engineer appointment ( The engineer, In their defence, Was fantastic, Polite and discovered the problem then reported back to them) They just chose not to help us any further after that and to continue denying that a problem exists.
I don't pay £22 a month to them out of the goodness of my heart, I pay for a service I want to receive. Sadly Talk Talk don't understand that.
I shall also be demanding refunds for the hours of wasted phone calls to them in a vain attempt to get back online properly and also checking my bank statements as I have a suspicion they will continue to try and take money from me even when we are no longer with them.
Reviewer
Alfred
Location
London
Date
28/09/2015
Comments:
This is truthfully the most abismal piece of tripe on the market. I'm having to type this review on my phone as the WiFi simply does not work. Utterly abismal and I would give 0 stars if the option was there. Save yourself and go someplace else.
Reviewer
Eric Bellamy
Location
North Walsham
Date
28/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am sorry to say now Talktalk is Crap, MOST difficult to contact them and when you do its from Bombay they don't understand us and vice versa , Speeds useless , PC keeps freezing on their email pages , and trying to log on IS Painful after 16yrs change to PlusNet 25/09/15 , They Cannot be worse That's for Sure !!!!! E. B.
Reviewer
Clive Renowden
Location
Par Cornwall
Date
28/09/2015
Comments:
My contract with TalkTalk after 2yrs has ended, I have notified them within the 30 day period at least 9xtimes, they have totally ignored me, and I wonder why. Yes I was right, they responded on the phone by telling me I was in a new 2yr contract because I fail to notify them. Recently I phoned again to confirm the end of my contract, as soon as I mention it they cut me off 3times. Still Im off to the states for 3yrs. bye UK and BYe Talktalk, you are a con and your customer service is the worst.
Reviewer
Kai
Location
caerphilly
Date
28/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible company, terrible customer service. Connection was very slow and intermittent, router wifi signal was not good. Tried to cancel my policy despite now being out of contract and they're hitting me with all kinds of charges. Lesson learnt, will never use these guys again.
Reviewer
NomieD
Location
TQ1
Date
27/09/2015
Comments:
Terrible call centre experience! Really hard work to get anything done. Broadband is continually dropping out or doesn't work!
Reviewer
Barbara
Location
Cardiff
Date
27/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I don't do online reviews but this one is an exception. The WORST and most CRASS customer service I have ever had the opportunity to deal with. If you provide wrong address information and your service is not live yet, there is no way it can be changed. Best is to switch to a new provider. In case you want to change your email with them and the service is not live yet, you CANNOT do that. I have 2 emails that I provided to Talktalk - both regarding other services. Since I had to cancel both these services, I had no other email to provide them with. The customer service representative MADE UP an email address at talktalk.net that had the wrong password or name associated with and cannot be used. Now, since my service is not live yet (and it's not going to be live for another 1 month), I am left without any email notification from them. DO NOT TRUST ANYBODY there unless you have your contract written down and sent in email. HATE, HATE, HATE their customer service!
Reviewer
Solaris
Location
Sutton
Date
27/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT even consider subscribing to talk talk whether it is for personal - or especially if it's for business.
They are dire on so many levels - to start with, the speed test reports 0.52 Mbps and the smart TV cannot cope to play a standard (non-HD) video.
PATHETIC!
Reviewer
chris
Location
cumbria
Date
27/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse isp ever, and ive been with them all the fact i had to give them 1 star annoys me the customer service is appualing crossed line had to re book enigineer appoinment 4 times got hung up on even though i was patient and polite in the end had enough cancelled DD and went else were who my new isp identified the problem straight away and was sorted 2 days later avoid talk talk
Reviewer
Marianne
Location
Merseyside
Date
26/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute garbage company. I pity anyone who is seduced by the slick advertising. My experience has been every bit as bad as others who have posted. Goodbye talktalk, you won't be missed.
Reviewer
Graham C
Location
Dorset
Date
26/09/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Just about acceptable until you get a problem then try to contact Customer Services........Must be in Mumbai or similar because those I spoke to could barely speak English and I had to explain the problem time and time again .......then they ''booked'' an engineer to call (some hours after the problem occurred)..... I received the call lasting all of two seconds before he or she hung up .....could not even reach for the phone in time.........have now solved my problem on my own and will be leaving Talk Talk at the earliest opportunity for a service with an ENGLISH call centre and a much better website!
Reviewer
Cyril Hinds
Location
Edentrillick Hill, Hillsborough
Date
25/09/2015
Ratings
Customer Service
2.00 stars
Reliability
2.00 stars
Comments:
Download speed is 0.56
Upload speed is 0.09
I would like to know how I can get faster Broadband.
Is anyone else as slow as this?
Reviewer
Avast
Location
CHIPPENHAM
Date
25/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was with AOL since 1998 until May 2015, AOL customer service was excellent until Talk Talk took them over then the disconnections from the internet several times per week and had to power off/on the router. When my account was finally transferred to Talk Talk and as I had broadband only contacted them to enquire when my contract ends that could I continue on broadband only, the answer I got was why don't I change the phone account to them when I said no they replied saying that I could not just have broadband only. I then asked for the MAC code and just had delays and excuses why I could not get it, I finally got the code and went to BT who have had the phone with and would not move. Since I changed to BT have better down/up speeds on the ADSL and no problems like I had with Talktalk.
Reviewer
David
Location
Belfast
Date
25/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The English language struggles to describe just how abysmal TalkTalk are.
Strictly speaking, it is difficult to rate them as an "Internet Service Provider", since they neither provide any sort of reliable internet connection, nor anything that could be described as "service".
Internet speeds on the rare occasion that you can get an acceptable connection (basically if no-one within a 2 mile radius is using their internet) are not too bad, around 6 Mbps, but if you plan on using the internet during peak times then this drops to around 0.1Mbps, not far off dial-up speeds in rural communities in the early 1990's.
TalkTalk appear not to have a "customer services department", rather they have opted for a "pushy sales department", who will phone uninvited to offer you more stuff that doesn't work. After asking for an email as to when my contract would be up and I could finally escape this purgatory, around 7 phone calls later they eventually sent me it. Sadly I still have 7 months to go.
Their "Now TV" box which they were advertising is actually nothing more than a glorified iPlayer aggregater, and doesn't let you record series or any TV which happens not to be available on iPlayer. As such, the TV package is entirely useless, and you would get significantly more entertainment using the £5 a month to go to the cinema once a month.
Telephone line is fine, but for some reason the caller ID feature never works.
All in all they provide a cheap service, but you are actually paying a lot for what you get. Do yourself a favour and look elsewhere.
Reviewer
Laura
Location
Berner
Date
25/09/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I encountered 2 big issues with Talktalk.For the first one, they have withdrawn money on my bank account by error and I struggled for 3 months to have cash back. I called them and they promised me several times they will send me back cash back and finally didn't send me anything, it is just awful. The second issue is, no broadband at home for 2 months ! It stopped working without any reason. The customer service is a nightmare , I struggled for 2 months for the BT line to be fixed ! Moreover, I needed to call several times for several hours, what a waste of time and money ! Moreover, it appears the staff doesn't communicate sometimes or write down the customer issue, there is no follow-up so I've been obliged to repeat the story several times ! It is a company but how can it survive with such a lack of organization! I do not recommend !!
Reviewer
Zi
Location
London
Date
25/09/2015
Comments:
Well every ISP I viewed seems to have bad reviews. It is only that if something you dont like is when people speak up. To be honest I was with sky and they were the worst. Moved to Talk talk. so far so good. Speed bettercthan sky. no outage and now upgraded to fibre. Good service so far and lots of offers. Cheaper than Virgin and they matched their offer. No Tivo hub but generally they do the dirty work of switching. Virgin wanted me to do all the work. I have not seen bad service hence 4 stars. will come back after the connection done for the fibre
Reviewer
Linsey callaghan
Location
Cheshire
Date
25/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They are shocking, if you have a problem your knackered. I signed up with uk company, then you can never speak to an English person again. They say there sending engineers out and don't then when you ring to see what's going on your passed from department to department and on the phone for an hour minimum . Never use them
Reviewer
Phoebe
Location
London
Date
25/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have always said that the actual broadband services that TalkTalk provide are fine (but then they would be, they're just piggybacking off BT's lines.) However, their customer service is the most appalling service I have ever encountered.
This is the first time I've ever made a complaint. The way I feel my account has been handled and the way I've been treated is just not acceptable.
I moved house and because I was tied in to their pesky 18month contract, I had to take TalkTalk 'services' with me to my new home. I did this through their website (mainly to avoid the inevitable frustration of calling them,) which appeared to be a success. Until about 1 week prior to the services being moved over to my new address, I received a text message saying 'we're sorry to hear you're cancelling your order' with no explanation.
It was at this point I wish I had left it be, left them after this error, breaking the contract n' all. But no, I called them immediately to figure out why I had received this.
Sure enough, the switch to my new address had been cancelled due to a 'technical glitch.' This technical glitch cancelled my entire account, meaning I had set up a whole new one - this process taking a good 45 mins on the phone, constantly answering the same questions, being put on hold and at times, being cut off completely. After informing me that the switch would be simple and no engineer would need to come to my house, they then said that actually they would need to come to my home, and someone needed to be there. This meant I needed to book time off work, which was a real pain.
Eventually, the TV and internet was installed, although for about 2 and a half weeks I was paying for a service I wasn't getting.
When my first direct debit was taken I discovered that I'd been charged £196.69 for apparently breaking the contract and not returning their equipment - eventhough they knew I had taken it all to my new address.
I called them to try and rectify this, however they were unable to do anything because their systems were down and to call back in 24 hours! It was at this point I requested to make a formal complaint, which I learned would take 24 hours for a call back. - A call back I never received.
I had to call them again to chase the refund and to make another formal complaint. I am still waiting for the money to be returned to my account, and if I don't get it in the next 5 days I'm complaining to Offcom. Like most big companies they're very quick to take your money but giving it back to you is painfully long drawn out affair.
They truly are the most awful company I've ever had to deal with. They may seem cheap and cheerful - but if anything goes wrong (and it almost definitely will,) expect frustratingly terrible customer service that YOU will have to chase up yourself. An effort I really don't feel is worth it.
Reviewer
Richard
Location
Surrey
Date
25/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We switched to TalkTalk from Virgin due to their ever-increasing rates and poor reliability. To be fair, TalkTalk has to be the single worst service proivider we have ever had. Customer service is a joke, the router loses connectivity constantly, and we have to reset the entire system (tele, broadband) 2 - 3 times per week, every week. If you check your system online with themn, it will say @everything is working fine@ while you watch the browswer pop up "you are disconnected". Awful.
Reviewer
Sandra
Location
Arbroath
Date
25/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Probably one of the worst companies i have dealt with, £50.00 charge for how to on installation ,engineer here no more than 10 mins 18 month contract absolute waste of money broadband has never worked from installation/ tv service useless unable to use had to be reset, every time i use , hidden charges not explained . I am a pensioner and found the whole experience appalling hard to deal with customer service of no help any contact was made by email only now after 18 mths have i received a return call when i requested cancellation AVOID THIS COMPANY
Reviewer
Belinda Okereke
Location
Aberdeen
Date
24/09/2015
Ratings
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have been with Talk Talk for years and would expect a prompt customer loyalty service but NO!I struggling financially and had to call to cut down some of my package add ons to have an affordable bill. I opted to pay for the £4.50 admin fee monthly so as to avoid the direct debit charges if the payment does not go through. I found out Talk talk suddenly added a £10 fee they dubbed'late payment fee'. My bill is now higher than what is should be and I cannot even afford the payments when due so I am stuck in a rat race of £10 extra to my bill every month. I have made several calls to get that charge removed but no headway made.I am being tossed from one service desks in India to Indonesia help desks. I am absolutely livid with rage.
Reviewer
Margaret
Location
Scotland
Date
24/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the worst phone company i have ever had to deal with. Infact just make that worst company ever. After them 'losing' 4 payments i had made they sent a 'final demand' letter. I then called them for the 63rd time this month to be passed from person to person then on hold for 23 minutes to then be hung up on. When i called back i got told i couldn't be transferred back to manager as i hadn't paid my bill? ALL I HAVE DONE IS GIVE THIS BLOODY COMPANY MONEY!!! I then called back after trying to calm myself down to be hung up on again. They have left me with no phone connection or broadband. I will not be calling them again. Going to disconnect everytging and find a new company. I will happily take talktalk to court so i can get my payments back they have 'lost'. Also when i asked if my calls are recorded when i call them i have had mixed answers?! It is illegal to record a call without warning the customer at the very start of conversation. If you are thinking of going with this company as they have managed to wind you into all their bull lies..DONT. You will regret it instantly and be left with no phone or internet. Shambles of a company.
Reviewer
Reece Humphreys
Location
Surrey
Date
23/09/2015
Comments:
As somebody else did, no stars.
TT customer support is terrible!!
Nearly 4 weeks now with no broadband. All it needs is for openreach to sort the problem but TT would rather waste time sending new routers or passing the problem to their network engineers than pass to openreach. Can only assume it costs them money they don't want to spend. Long term custom means nothing to them. I cant emphasise enough how useless talktalk are. As many people have said, do not go anywhere near them, for one am not staying with them.....I'll be off soonest to one of the others. Everything they do is designed to protect them. Support cannot email customers just in case they commit to something they wouldn't like to do so they want no records other then their own recordings which I have heard mysteriously disappear when it supports the customer! Likewise you cannot email them as it would mean you would have a record of their reply and all their lies etc.
Don't touch them with a barge pole or indeed anyone else's barge pole!!
Reviewer
John Dai
Location
Wolverhampton
Date
23/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Four weeks ago(24th, August), I have contacted Talktalk to apply for a new broadband and phone line package, and it seemed everything is fine, Talktalk promised that the engineer will be arranged to setup the new phone line tomorrow(24th, September). However, today(23rd, Sept) I received a message from talktalk, said that my order with talktalk was cancelled because they could not get contact with me. I am really surprised because I have not received anything, even a call, a message or an email before receiving this message. When calling their customer service, a lady said this is the system problem who automatically cancell the order, and they can do nothing with it, And ask me to reapply a new order and the time for setup phone line will be at least two weeks later. What a poor customer service! I have ever used talktalk for many years before and the service was fine, but now absolutely rubbish! I will use other provider's deal, not talktalk anymore!
Reviewer
jackie
Location
bolsover
Date
23/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very disappointing service,customer service likes to go round in circles repeat and contradicting themselves.Tells you one thing then the next say something completely different. Been on all day just trying to get a straight answer. More bothered about charges, than to give good custom/service. Will charge us £240 to get out of our contract of not receiving the service that they are not providing.very disappoint company. Money making.BEWARE!
Reviewer
Anon
Location
London
Date
23/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service a complete joke - bullying techniques and blatant dithering to spend longer on each call. TALK TALK PLEASE TREAT YOUR STAFF PROPERLY so they don't HAVE to take advantage of your customers to reach targets/expectations! Broadband constantly dropping out on top of that! AVOID.
Reviewer
Cathy
Location
Portadown
Date
23/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT GO WITH TALK TALK. Its awful very low speed for everything and sometimes you dont even get a connection with it. Cannot wait until my contract runs out and we only have it a few months
Reviewer
Kat
Location
London
Date
22/09/2015
Comments:
DONT SIGN UP- It has been an absolute nightmare...I signed up to get my internet installed in early August...it is now nearly end of September and I still dont have internet. I've had 3 engineers coming to my flat - saying I will have internet in 24-48 hrs (Its been 1.5 months(!!) Longest 48 hrs I have ever experienced). TalkTalk have also sent 3 other engineers to fix the box outside the property...supposedly. In total I have had 6 engineers trying to set up my internet! I think I have called TalkTalk nearly everyday now for a months time but still no sign of internet. Customer service is not escalating the problem to anyone- be prepared to repeat yourself daily when you call them. It is just a rip - off ! BIG WARNING- SPARE YOURSELF THE HEADACHE. You are better off paying the extra 5 quid to sign up with another provider
Reviewer
Derek
Location
Surrey
Date
22/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
When I tried to upgrade from basic to Fibre I was connected to the wrong junction box, over 1 month period they firstly insisted I was connected to fibre when not, then sent engineer who confirmed I was wrongly connected did not correct problem, then wanted to send another engineer although they knew the problem, finally said they would cancel order & reorder to correct mistake but did not correct to fibre just put me back to basic. Each phone call I made to complain & request fibre I ordered led to incompetent operators telling me I had to be at home for engineer calls, missed appintments or wrong dates given more days waiting while they messed with the line their end. Total incompetence. When my original contract expires Im looking to swap & good riddence to talk talk.
Reviewer
Rachel
Location
Stoke on Trent
Date
22/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What an absolute joke! Have recently joined and since joining have had no internet service. Eventually got an English speaking engineer to come out ad fix the line, but now I've been charged for the whole time I have had no service from them, to add to the issues I have rung to discuss a refund they said that they weren't going to refund all the days the service was not available, after a 32 mins phone call waiting to be put through to a manager (which never happened) I rang off and called again, to be told that I would need to call back as their systems were down - laughable! The advisors are rude, do not understand English and very few can speak good quality English to fully understand the problems their customer base are experiencing - no wonder they don't have a very good reputation, and worst of all they don't care either.
Reviewer
Dan
Location
Luton
Date
21/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Throttle your speed. Fine after before 5pm and after 11pm but speeds under 1mb inbetween. Great if you're on shifts but not much use to me! Complaints will try to upsell fibre rather than care about the rubbish service provided!
Avoid, Avoid, Avoid!
Reviewer
Gavin
Location
Aberdeen
Date
21/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company iv ever dealt with. Only been with them 2 months and moving already. Broadband cuts out constantly and I need to reset the router 3/4 times a day. Yet they claim there's no issue. Speed is slow when its connected (was promised up to 76 like I got with bt , yet its never gone above 40)
Then I get a letter 2 days ago saying they are increasing the charges on phoneline and broadband.
I have cancelled but they are trying to charge me nearly £400. They can sing for it.
Reviewer
debra clarke
Location
manchester
Date
21/09/2015
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolutely, ridiculous company, the customer service have no idea what they are doing, after changing provider after being with them over 3 years, they constantly told me over 3 days and 10 agents that I needed to speak to them as they have not contacted TT to tell them they have taken over, I written my 30 day notice letter which after 2 weeks they conveniently have not received so my cancellation date will be today, so another months money to pay, all the money they are making why not spend on some training with employees who want to help not just sat there like a robot. the customer is left to do all the running around trying to resolve the issue , should receive some of there wages !!! oh and its still not been resolved, but I totally give up, appalling appalling appalling. stay clear,
Reviewer
adrian
Location
great yarmouth
Date
21/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
a very unriliable fibre service and not very helpful in sorting out problems
Reviewer
James
Location
London
Date
21/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Please see this message as a warning, leave Talk Talk as soon as possilble. This is bar far the worst company I have ever dealt with. I made a costly mistake signing up with them and encourage everyone to avoid them.
I was with TT for a year at my flat when I moved I set up a new deal with them. They convinced me to take a TV package as it was free with the internet deal (first mistake). I had talk talk for a year and then got mobilsed and had to go and work abroad. I phoned talk expecting there to be some early redemption charge (I am breaking the contract understandable). They told me the cost would be £185+ (June 2015), this was more than just allowing the contract to expire. I decided to let this run out and cancel in December 2015. I then get a debit from my account for £82.49 (July 2015), I phoned talk talk and apparently my contract has been cancelled, I told them I never told them to do this but if this was all I had to pay I am happy to leave it cancelled. They agreed this and I thought that was the end of it.
I then get a request for £75 with no explaintation. I ring TT they said its for not returning the TV box that I didn't want or use. I told them its in storage I am not back in the UK unti December. I pay £75 a week later after I have spoken to Talk Talk (I am working somewhere quite remote internet access is infrequent). I never remember being told about the £75 fee and the women I spoke to when TT cancelled my contract never mentioned it. Otherwise I would have let my contract expire in december and sent the tv box off then.
To top it off TT send me a bill for £10 due to my payment being a week late for the £75. I am hoping this is the end of it but very much doubt it. I just want them to stop asking me for money now.
I have struggle with customer service, been given wrong information, paid fortunes to phone from abroad and ended up paying lots of money. In summary don't choose TT the deal may be cheap to begin with but they will get you in the end.
Reviewer
Claire
Location
Fintona Co Tyrone
Date
20/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I have ever had to deal with. Router had to be reset every single day. They overcharged me constantly. Their customer service was atrocious and I hope I never have to speak to another one of their rude staff. Stay clear! You have been warned! Complete nightmare!
Reviewer
Allie
Location
Dudley
Date
20/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give the speed and reliability 0 stars I would.
The speed is glacial, and has been getting worse.
There are times when I think dial up was faster, well actually sometimes it is as slow as 56K.
Line was OK with sky, but with Talk Talk it just gets worse.
Reviewer
andy p
Location
westmids
Date
19/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
been with talktalk 6 years in the last few months I had a number change from the ceo office they gave me a new number but did not move the services with it so I was without call boost and my vaule line rental . also I have been claaed a ma'am more that 30 times in less that 5 weeks I am a male . also billed me an engineer but was never told any one was coming to my house .don't go there at all
Reviewer
Peter
Location
Teesside
Date
19/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I've ever dealt with. The Customer Service based in India is appalling. They cannot be trusted with your personal information and data - this has fallen into the hands of criminals and TalkTalk has been useless in dealing with this - it has compromised my computer causing expense - don't deal with this dodgy, awful company.
Reviewer
Anthony
Location
London
Date
19/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly I wouldn't even give talk talk 1 star if I had an option for Zero.
Aside from the terrible intermittent internet which persisted for half a year. They charged us for bt open reach engineers who evidently didn't fix the problem which persisted. after finally agreeing to allow us to cancel our contract without cancellation fees I discovered they charged us again for the most recent engineer visit £65. Customer service is ridiculous. I am fairly sure I have wasted over 10 hours of my life speaking to them over the course of a few months.
Overall an absolute nightmare
Reviewer
Laura
Location
Sheffield
Date
19/09/2015
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Customer service was perfect until today I delt with a man who was quite rood but until this experience I have been quite happy with them, we did have a fue problems at first with the broadband but when we received the new rooter everything is working as should be I would recommend them not for my first week experience but once I was online and I spoke to them I was much happier with the service
Reviewer
Talk cos not on the net
Location
Manchester
Date
18/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never worked from the beginning - engineer never turned up. Despite it never having worked they wanted to charge to have it fixed as they said they could not find a fault - turned out that they were looking at the wrong account. Still does not work after over three months and they are still billing me. The account they were fiddling about with now does not work either. :(((
Reviewer
JP
Location
Stockton
Date
18/09/2015
Ratings
Satisfaction
1.00 stars
Comments:
If Talk Talk was the last Broadband company on earth I wouldn't use them.
Simply appalling on all counts! I really don't have one good thing to say about them. Anyone stupid enough to get involved with them.....I wish you luck, because you'll need it. I have never dealt with such a disgusting company ever!!
Reviewer
Robert Grosvenor
Location
Essex
Date
18/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is rubbish. Slow. Even with fibre! Now stuck on a contract. Never again. You live and learn. Take my advise. Not always is cheaper better.
Reviewer
Rachel
Location
Coventry
Date
18/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have found my experience with TalkTalk over the past 2 years very mixed. I had excellent service for the 1st year but since the transition from a new to existing customer I have bombarded by price increases, deceptions and confusion when renewing a contract and stressful phone calls. Giving notice of moving house was no exception. The online process gives no option to cancel and instead forces you to carry over or choose a new package. Equally, on the chat despite being clear with my request I was being coerced to continue my account or even pass it onto the next tenant at the rented property I'm leaving! Absurd. TalkTalk has made it clear they don't care about the consumer, only the consumption of profits. Last time I use this company.
Reviewer
Sarah
Location
Fife
Date
18/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Terrible, just terrible. We were moved to them from another provider, very slow broadband, 2mbps at times, now get 11 with new provider. First bill was wrong and we had to argue the toss to get it reduced to amount they'd told us in a letter. Move away was problematic, phone was moved first without warning incurring us £7 bill for phone calls to their useless and unhelpful 0870 customer service. Avoid at all costs, possibly the worst company I've had the mispleasure of dealing with, and I've dealt with Orange/EE.
Reviewer
raj
Location
newbury
Date
17/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
About talktalk mobile review:
There are many providers give mobile contract very chaper than talktalk mobile. Please think more, before buying talktalk mobile.
Here, I want to share my experience because of buying talktalk mobile, then you will decide to buy talktalk mobile or not.
Last year, unfortunately, I bought mobile from talktalk. It's a very basic modal. contract is £10 per month. My broadband contract completes last year itself. Last 3 months, my broadband speed is very very slow. It shows less than 2 Mbps. Sometimes, it loads less than 1 Mbps. I complaint manytimes, but speed will not increase. sometimes google.co.uk itself takes loads for 2 minutes. If I will try to load youtube, it takes minimum 5 minutes to load one song. So, I was thinking to move from talktalk broadband to other provider. I informed to talktalk, I am thinking to leave from talktalk broadband. They informed me, my broadband contract automatically extends another 2 year because of my mobile purchase from talktalk. If I will cancel broadband contract, they told me to pay £24 pound per month for mobile in the remaining contract period. Then, I asked to cancel my mobile contract, they told me to pay £120 pound to cancel my mobile contract (that mobile cost itself £70 pound in the market).
So, please think many times before buying mobile from talktalk, There are many providers in the market ready to give in same price or even less than that.
I don't want to give one star itself, but it's mandatory to select star.
Reviewer
Kara
Location
Leeds
Date
17/09/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Setting up the account was straight forward & simple, broadband speed & reliability has never been an issue for us. However coming to the end of our contract is when problems began to arise.
We were coming towards the end of our 12 month contract and we were moving house. I'd seen an offer advertised online which was cheaper than what we were currently paying. I rang TalkTalk to inform them that we were moving house and that I would like to be put on the deal I'd seen online once our current contract has ended and we'd moved house.
Firstly, their call centres are abroad, and several times the customer service advisors were unable to answer my questions fully and/or were unable to be clear.
First phone call - I was advised the offer I had seen was only available to new customers, so I didn't qualify. I then asked to terminate my contract when it had expired and I would be taking up a deal with Sky which was able to offer me a better price. The advisor then said he would be able to reduce the price for me, but they didn't do 12month contracts any more, only 18 month. I only wanted 12 month, and pointed out the offer they had advertised online was for a 12 month contact - so this was the first piece of incorrect information I was given. Never the less, he was unable to offer me the deal they had online or offer a package which was more competitive with the sky offer. So he informed me my account could be terminated on the 15th of October. That was fine, the conversation ended there.
After this conversation, I had a suspicion that things may have not gone through with the cancellation due to communication difficulties, so I rang back to double check.
Phone call number 2 - got through, gave information across, got cut off, couldn't get back through.
Phone call number 3 - I explained I'd rang yesterday to cancel, I wanted to double check this had gone through.
He informed me that I rang yesterday regarding a home move and that if requested to take my phone number with me. ???? I had certainly not requested anything of the sort. We don't have a house phone, I don't even know my phone number, I 100% did not ask for this. I was told he could process the cancelation from now, which would take us several days over our contract, which I wasn't please with, as I rang to cancel yesterday and this should be on the system. It is stated that calls are recorded, so would he listen back to the conversation I'd had so prove that I had asked for cancellation and not to keep my phone number. The advisor kept repeating what was on the system, which I kept repeating these notes were incorrect and a mistake had been made. All he could say was 'I'm sorry, but I can only cancel your account from today. You asked to keep your phone number' To which I replied 'There has been a mistake when making notes on your system, and I am being charged for this mistake, and you're telling me I asked for something I didn't.' All he could do was repeat himself and repeat what was on the system and not effectively respond to my comments and complaints. He at one point told me I was on a warning for being aggressive. I not once raised my voice or used inappropriate language.
Eventually he spoke to his manager who was able to cancel the account sooner. Finally, we were getting somewhere. He told me I would be billed on 2 dates and not to cancel my direct debit. I asked how much I would be billed, he was unable to tell me. I asked if I was still being billed in accordance to my current contract (to ensure I wasn't being put on a higher rate until the end) once again, he couldn't answer any of my questions in regards to this and said I would have to wait until my bill came through and ring the billing department if I had an issue.
The customer service is poor. Communication is difficult, all the advisors can do is repeat the limited information they have and read off a script.
Not worth the effort.
Reviewer
Fernando graziano
Location
london
Date
17/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
A few months ago had some problems with my broadband, an engineer came over said the wire was broken and the box didn't have the cover, I got charged £50. The box on the wall was left still open. The wires cot damaged, I have been without using the service for over 3 months. Called talk talk to discuss termination. But I still have to pay the next month!?!? The advisor offered to send an engineer over, but to be charged another £50. The charge is up to the engineer! Very unhappy with the treatment to an existing customer of years now!! Sure, loads of offers for new customers! Do not recomend . Hope something happens rg this and that my review is taken seriously thus me writing a retraction.
Reviewer
Ray
Location
South Yorkshire
Date
17/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been without a phone for over 6 weeks now. We had an outreach engineer visit who said the problem was outside the house and required digging to fix the problem. Talk talk contacted me and informed me the job would be done by 13th September. The date come and nothing happened. I phoned them for an update and treated the call as a new fault report and said they will have to send an engineer. They don't listen to you at all. Avoid talk talk.
Reviewer
Gemma
Location
boston
Date
17/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
*AVOID AVOID AVOID* this is the most shoddy company I have ever been with. Intermittent connection during the night, advisors lying, being on the phone for over an hour with the faults team and them not rectifying anything and trying to charge me for breaking the contract a month early even though it's allowed when they've announced a price hike. People always ringing pretending to be them. I'm going back to plus net their customer service was brilliant when I lived at home with my parents. I guess I thought I was being clever getting it a couple of quid cheaper a month but they've hiked the prices 3 times anyway. Very, very dissatisfied. Heed my warning and dont touch them with a bargepole. I didn't heed the warning and look at where it got me...
Reviewer
Robert
Location
Newcastle Upon Tyne
Date
16/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Run... I mean run
Had my install, signed up for my home number being withheld. Talk talk did not issue us any documentation with our home phone number on it...
Split with the wife, i'm taking on the account.
We print out and fill in a change of ownership form, using account number. For the phone number (it does not dictate landline) i put a contact number, my mobile.
We then part ways, send it in, assuming everything should be done.
Talk talk send me a letter saying i need to fill in the form with the landline number (not asked for, did not have it) and did not send me the form back...
I call up, explain the situation, explain the emotional distress travelling to see my wife again would be and how every other company has been reasonable. Talk talks response... Go see her and get her to sign the form and send it in for this to happen.
This goes on for around 45 minutes
Finally i get to a manager who insists not to worry, it will be completed within 7 days...
2.5 weeks later i get a price rise notice, the account ownership has still not been updated. Now the customer service rep tells me it will take another 7 days to complete.
I call back to verify this info, no record.
Customer service rep escalates this to ceo as a formal complaint
I call back to get an update... No record of the formal complaint
I raise through social media. I finally get a complaint number
I call to chase this after 4 days. Will not deal with me as i'm not the account holder even though i am the person who put in the complaint.
The Saturday i get a call saying it will be sorted on the Monday (the dd is due out of her account the same day so i hope its switched before then)
The direct debit comes out of my wife's account, i wire the cash to cover the bill.
I get a phone call later on that day saying the account switch has finally been done, a small apology. I log on, treated as a new customer, no records of any previous bills.
I finally put my notice in to leave, spend 1.5 hours doing so. They ask me to come up with an offer to stay, i say a move from fiber to regular broadband and £20 credit.
They say it cannot be done.
1 day later i get a call saying it can be done. By this point i'm already signing up with sky...
If you want customer service like this, go with talk talk. They may be the cheapest but if you have any difficulty they are terrible
Reviewer
Jonathan
Location
Bath
Date
16/09/2015
Ratings
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Worse customer service I've ever experienced. It took them 16 days to respond to a message, couldn't have felt less valued as a customer.
Reviewer
Anthony WG
Location
Staines, Middlesex
Date
16/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This was my response to TalkTalk's emailed customer service survey so the language is aimed at them:
The worst customer service experience I have received of any large supplier, poor presentation of contact options on your website (I know you are trying to avoid lots of nuisance calls, but it is very very poor user experience), very poor response times, and in some cases never, to my complaints - even though I was told my concerns would be escalated to an advisor, attempting to increase rates to me within 6 weeks of joining (and thankfully I have a cancellation opportunity), sub-standard broadband speed when compared with Sky (our previous provider), tried to charge me £65 for a phone line engineer which you choose to appoint, I simply advised that connection speeds were too slow - imagine if I have been an old lady or man who wasn't capable or confident enough to check my statements regularly and tell you you are wrong (that is a disgrace)....on the whole, and I'm actually a very tolerant person, a poor experience with your company and I am very pleased to say that as of the 11th October 2015 - I shall no longer be one of your customers...put this review on your website.
Reviewer
ao
Location
bristol
Date
16/09/2015
Comments:
virgin moved me to talktalk, absolutely disgusting service since june and today a bill for a package £190.00, since june have spent an average of 90 minutes per week with their help line and maybe 3 to 4 hours when i have not been able to work. today changed to plusnet
Reviewer
Gavdjedi
Location
Midlands
Date
15/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totallytotally awfulawful thought I'd take advantage of low prices offered. What a mistake! Rue the day I ever got involved. Please avoid
Reviewer
amal
Location
london
Date
15/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Do Not ever Think that you will safe money if going with talktalk, regardless of their "package deals"
I have been with virgin for long time, then moved to talktalk cuz i thought i could save more money and it would be just little bit slower , in fact i thought i would get 17mbs, but i got peanutz dude!
LISTEN If you got more then 2 people in the house using the internet, it will slow down, you wont be able to stream videos, because the other guy is watching something on the tv box with this ****** connection.
Trust me getting a 4g connection is even faster!
Everytime i try to watch something online i cant, because the connection supports only 1 person i guess. Talktalk charged me 60 pounds for a engeener that never visited and forced me to pay it. Talktalk forced me to pay another 40 pounds for fiber optic conection which i never got because they couldnt provide it to me at that address. I tried all my best to quiet it, but if ANYONE CAN HELP ME, please how can i quit this rubbish provider.I once did when it was under my mums name, but they let us quit just because the engeener couldnt find my flat for 4 times(4 different appointments, was waiting for each 2 weeks, to get line installed in new flat. As talktalk is a incabable group i went to virgin guess what, the engeener came within 4 days! AND ALL SORTED!!!!!
ps would give 0 stars at customer service a d broadband speed if possible!
dont get trapped and choose different provider like bt , or virgin if you use alot the internet.
Reviewer
Tom Davies
Location
Bridgnorth, Shropshire
Date
15/09/2015
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
DNS servers slow at times bad, very bad, customer service. Spam not checked or blocked. Web mail has had problems. Says speed is 37mb but feels more like 15mb. Cost is reasonable in comparison but not so good service.
Reviewer
Adrian
Location
Wakefield
Date
14/09/2015
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've been with TT for a lot of years now and find it good value. Once upgrading to medium fibre I get 36mbps download and 2meg upload. My only gripe really is I expected more than 2 meg upload but 36mbps is great for HD on the Youview box with no buffering. Emails also the odd time have problems retrieving but this doesn't occur all the time. Generally a very stable connection with a great range super router. Customer service is poor offshore but if you complain like I once did on their survey email they quickly get a UK office to call you who are ace and know their stuff.
Reviewer
Tony
Location
Barnsley
Date
14/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Once my current deal expires, I'm off!!
Internet drops out randomly. E-mail access is just pot-luck, one day I get an error message, the next I log-on and get a blank screen, sometimes I can actually get to my mail!! It took me about an hour yesterday to finally get to my mails after countless attempts. Customer services are generally OK, but I'm tired of having to call them about problems.
In short, poor.
Reviewer
Karol
Location
Canonbury, London
Date
14/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had to suffer through two months of a few dozen phone calls to the customer centre in India, and taking time off work to let an engineer in (they never came in citing different excuses). I wrote my story on talktalksucks.org , hopefully will deter some people from using them as their ISP.
Reviewer
Donna
Location
Leeds
Date
14/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
Never had any problems until I moved house and now my TV box has broken and nothing is getting resolved. I get passed from pillow to post with the appaling customer services who dont help whatsoever. All I want is a new working Youview box. What do I pay this company for!!!!
Reviewer
Nikky
Location
Tunbridge Wells
Date
13/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Talk Talk for less than a year, but they've already put their prices up twice, and they're about to do it again. Don't know how they can justify the price increase, as their customer service is the worst I've ever experienced (not a UK call centre, needless to say), and the broadband speed is ridiculously slow about 80% of the time. If you're thinking about joining DON'T DO IT!!
Reviewer
jellybeans
Location
Co . Durham
Date
13/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting customer services worst I've every had to experience. Internet is very slow.
When you phone to complain the staff are not interested and just basically laugh at you!!
I could here other people in the call centre talking about calls they had just received and basically calling people idiots and stupid!!
The hole time i was in a contract with Talktalk was a very stressful and a nightmare of an experienced, my advice would be avoided like the plague!!!!!
Reviewer
Sophie
Location
London
Date
12/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs. Still no internet a week after it 'went live.' Called up and was on the phone for over two hours to an Indian call centre. The guy barely spoke English and if your answer wasn't on his script he would just be silent. Painful experience. Told we would have to wait two more weeks for an engineer to come round so requested to cancel the contract. At this point we were told the cancellation policy ends the day the internet goes live so we would have to pay a breakout fee of £180 (2years internet). Do not use. Remember: the cheapest is always the most expensive....
Reviewer
Kim
Location
Windsor
Date
12/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Got rid of talk talk a few years ago as they are rubbish. Went with Tesco Had no problems at all now Tesco have sold out talk talk so unfortunately we are back with a craps provider. So will be looking to change very soon
Reviewer
Conrad
Location
Milton Meynes
Date
12/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish speed and reliability. Before take over from Aol by TalkTalk service was "reasonable" up to 3mb download - now it is approx. 1.1 if lucky! Still paying the same - will move asap. They advertise up 38mb for £15 a month plus 17.70 line rental - don't believe the 38mb - I am paying more and get 1.1 if lucky!
Reviewer
David haggis
Location
cambridge
Date
12/09/2015
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Truly awful customer service. I will be switching at the first possible opportunity. Completely unhelpful staff.
Reviewer
Bilal Khorsheed
Location
Sheffield
Date
12/09/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
TalkTalk Customer service is terrible. VERY SLOW , and unreliable.
Reviewer
Leo
Location
W10 4ag
Date
12/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My average download speed with talk talk is 0.5 Mbs. After more than one month and hours spend on the phone with their terrible customer service they still didn't manage to resolve the problem. I had to cancel the contract and they wanted to charge me!
Reviewer
Norman
Location
home
Date
12/09/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
very low speeds, constantly dropping out , no local engineers or service
Reviewer
Baz
Location
Scarborough
Date
11/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company gets worse. Started to download a 29 min programme off sky.. 45 mins later and it was 45% downloaded, Checked my broadband speed 1.95 WTF is that all about. Time for a change I think.USELESS!!!
Reviewer
Jay
Location
Cunninhjs
Date
11/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Crap, no other word for it. Foreign call centres. Robots for customer service. Zero UK CUSTOMER SERVICES. Get what u pay for I guess.
Reviewer
Harish
Location
Modha
Date
11/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After switching from virgin they couldn't connect me on time although they had over a months notice. Then came all the lies premium rate calls and being passed around the Indian Customer care department Who blocked my mobile number from their non premium rate care number. All I wanted was a date they could have me connected or to know why they had a problem in the end they became the problem luckily I was able to cancel before the customer service department drove me totally insane. At no point did anyone ever ask what would make me happy or a phone call from them that i wasn't paying for total lack of empathy Avoid at all cost
Reviewer
ChrisGo
Location
Cheshire
Date
10/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Today I signed up for a Fibre and phone package online. Before I committed to the order I had a webchat with a TT advisor, I was assured that I would be able to change my activation date after I had placed my order. I duly clicked confirm and received my welcome e-mails.
I searched the TT site to find out how I could change the activation date - (my Sky contract runs until 14/10/15 and the TT activation date was 28/9) - I eventually find that apparently couldn't change the dae - not only that - but the activation datewas now te 25th September. I would be paying both Sky and TT for 3 weeks.
Confident that TT would honour their advisors advice, I phoned TT Customer support, I spoke to a barely comprehensible agent, who for 20 minutes explained that this was all according to their Terms and conditions, he kept repeating a jumble of words and grovelling apologies but no solutions. Eventually I made several attempts to explain to him that they were in breech of contract, Finally at 7:57pm he said he'd put me on hold and transfer me to the compliance team, 8:01 pm he told me the compliance team had all gone home at 8pm. Quite reasonably I asked hem to get the compliance team to call me tomorrow, he was unable to do this because they were closed and he couldn't contact them, I asked him to e-mail them, apparently they can only communicate with ach other by phone, e-mail and voice mail are beyond them.
A COMMUNICATIONS COMPANY THAT CANNOT COMMUNICATE INTERNALLY??
Should I just cancel and go elsewhere? There's a difference between goo value and cheap.
Reviewer
Olive
Location
South Esst
Date
10/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
Not used anyone else but talktalk fibre speed varies and sometime stops working. If I had time, I'd consider challenging them that their service is not fit for purpose. I'll soon change.
Reviewer
Jonno999
Location
Brighton
Date
10/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cannot believe that I was stupid enough to fall into the hands of this worse than useless bandit company.
If you are, like me, a gullible idiot tempted to fall for the sleek marketing fronting a disgraceful shell of a company providing a terrible service, I have one word of advice:DON'T.
The actual products (broadband, phone and mobile) are certainly the worst out there and their customer care and handling is beyond abysmal. I have made at least 10 calls to this company and every single one has been a completye and utter waste of time, with customer service people barely able to speak English, let alone competent to resolve the most simple of problems. I actually feel sorry for these call centre people because they obviously are having to rely on terrible admin systems.
I ahve now got to the point where it is really silly to keep on phoning/emailing these people. So I am going to have to write an old fashioned LETTER to ensure my problems are dealt with. What an indictment on a 21st century telecomms company!
I have had some pretty rotten experiences with utility companies in the past, as we all have I am sure, but nothing - nothing - compares to this bunch of charlatans. They really are the pits. For the first time in my life I hope that a company goes bust and those at the top thrown on the scrpa heap where they belong.
Reviewer
Jodie
Location
Hereford
Date
10/09/2015
Comments:
After cancelling my contract due to it ending and i was moving house had so many problems with Talk Talk. After being accused of not returning the equipment to them (even though i have proof of postage from Royal Mail) and Talk Talk acknowledged they received it after many phone calls, I have debt collectors chasing me for £120 i would not recommend that anyone uses the services of Talk Talk, customer service is very poor and the whole experience in general is stressful - AVOID TALK TALK!!!!!!!
Reviewer
ITL
Location
London
Date
09/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband ever! Slow, constantly down, awful customer service. What a disgrace!
Reviewer
Gill
Location
Lancs
Date
09/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not go to Talk Talk. Shocking company and customer service is appalling. Had almost one year of no internet, being called telling me that they are special managers and not to phone talk talk because if I do then will have to go all the way back to the beginning but they will resolve my problem. Hounded three times a day saying they are dealing with my problem and not to call talk talk. Then, they disappear, eventually I had to contact them only to be told that I hadn't been in touch and everything is ok. To top it all I've neared the end of my contract and was told to call them a week before. Last night was told it was thirty days, and would I not want to put another member of my family on my bill, I asked did she understand English, I want to cancel my contract, again why not put someone else on the bill, again I live on my own my partner passed away .... Oh I'm sorry to hear that, is there no one else who could take over. Where are they coming from? I'm looking forward to going back to Virgin. Was also told to hold for one minute, kept me waiting for 20 minutes, they kept checking to see if I was still there but didn't speak then cut me off. Still no wiser if they have actually started my 30 days notice. I despise them.
Reviewer
Zoe
Location
London
Date
09/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the worst company I have ever had the displeasure of working with. Terrible, service, even worse customer service. I wanted to give them no stars, but have accidentally given them 1. DON'T SIGN UP WITH THEM! DON@T DO IT! You will regret it....
Reviewer
Jake Williams
Location
Portsmouth
Date
09/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slow and intermittent broadband service. The worst customer service I have ever experienced.
Reviewer
Chris Thorley
Location
Cheltenham
Date
08/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you're looking for a cheap, slow, broadband service, that crashes at least once a day, then this is the broadband for you! If not, then choose literally any other broadband provider. It's a good indicator of how poor a service is when £5 a month feels like a rip-off.
Reviewer
Loz
Location
London
Date
08/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The WORST internet in terms of speed and reliability that I have ever had and the most ABYSMAL customer service I have ever experienced. I moved out of my shared house and completed and sent their change of ownership form THREE times. They rejected the form each time saying it hadnt been completed properly when it had. They didnt tell me so I got the bill a month later each time. In the end I just phoned up to cancel and wished my old housemates good luck. The phone number I had to phone to cancel kept cutting out, I can only assume they made the mistake of relying on their own useless phone/internet service. So rude, so unhelpful, such a bad service. An awful company that should be reported to the ombudsman. Never again. GRRRR.
Reviewer
allan
Location
glasgow
Date
07/09/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Never get the quoted speed.... so upgraded to fibre and even that doesn't match what I should be getting
Customer service is an absolute joke, don't know how to help, can never answer ur question cos they don't have a clue what your talking about and always want to pass u on to someone else! I've had a couple of bills shoot up for no reason at all and had to fight with them to get it lowered to what it should be! I call mobile team to speak about my sim only plan and they tell me they can't help that I then need to contact customer service to speak about my account! I was told 4 weeks ago I'd get a call back about a reimbursement I was to relieve and surprise surprise.... no one's called and when u call them I get told someone will contact me! Only thing they do quick enough is take your money! I'm not racist but why isn't there an English call centre? I keep getting told that I can't be understood! Overall talk talk is a joke in every department and I highly advise anyone thinking about joining them to avoid and go elsewhere
Reviewer
george
Location
worksop
Date
07/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling. At least 2 or 3 times a day I only get "restricted" access for the broadband which really means not working at all. I wish I had never subscribe to their TV,Broadband and phone package. the TV box has to be reset almost every night or it does not allow me to watch on demand or record, or it's so pixelated that i cannot watch it. My phone line has gone down twice in 2 months. Choosing Talktalk was one of the worst mistakes
Reviewer
Paulo
Location
East Kilbride
Date
07/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
They promise the lot but they don't provide.
I moved home and was given a date for the connection to be active in the new address.
Of course it wasn't and after my own expenses in contacting them and after many promises that the issue would be solved I was still waiting for the services to be provided. Now, after 20 days of waiting and being lied that their technical services team would contact me I researched a new service provider that solved the issue in 2 days (that's because I wasn't at home at the first contact) and prepared the services to be connected at a better deal package.
Now talk talk wants me to pay a fee for leaving them
Reviewer
Victoria Purewal
Location
Cardiff
Date
06/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
its impossible to email anyone. If they don't like your issue they disconnect after 2 minutes. They break verbal and written contracts and owe us money. We are still waiting to be reimbursed for a router they promised us and then charged us for an engineer to fit.
Reviewer
Jill
Location
Caythorpe
Date
05/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
DON'T EVER GO WITH TALK TALK. THEY ARE HARASSING US TRYING TO MAKE US PAY MONEY WE DON'T OWE. We moved house recently, cancelled our service and they are threatening us with debt collectors, we paid our bill in full and they are trying to make us pay for a month (plus charges) AFTER we left them. They are crooks! It costs a fortune to get through to the customer service guys, who unfortunately are really unhelpful and generally speak/understand very limited English. Stay away!!
Reviewer
Colin Bickerton
Location
Northumberland
Date
04/09/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Got to be the worst customer service available. Rang tonight as emails had not been available for 2 days with message showing essential maintenace was being carried out, I was informed there had been problem for 2 days they were trying to repair. I suggested it would have been better if they had informed the customers of the problem rather than saying it was just maintenance and the lovely lady hung up. Apart from that the email system regularly does not work and seems to be getting worse. Keep up the good work Talk Talk.
Reviewer
Mervyn
Location
Reading
Date
04/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is without doubt the worst Company I have ever dealt with. When trying to log on I regularly get the message unable to connect to specified server please check your settings, which have never changed. This happens so many times I give up. When it does connect, and I don't get that message, it says loading please wait. So I wait , and wait, and wait and it never loads. I also get the message that I've been using the wrong log in details, which I haven't, then its suspended for an hour before I can try again. It's absolute garbage. Trying to resolve the issues with Talktalk is a waste of time. Some while ago they changed the server an never told me so I didn't know I couldn't log on the server I was using and it took a week to sort out and they never told me that either. It will suddenly close when writing emails and despite giving the option to save as a draft message it doesn't and shuts down so the email is lost. At times it doesn't show that it has closed so you don't know there are new messages. It also closes at irregular intervals so you never know when it is going to close down and once it has the turmoil of logging on starts over again. I'm also sure that Talktalk is responsible for many failures on my computer. I wish there was one good thing I could say about Talktalk but there isn't it's a dreadful service and a dreadful Company.
Reviewer
Jonno
Location
Brighton
Date
03/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you are thinking of going with TalkTalk - I'll give you one word of advice:DON'T.
The customer service - before and after installation of the service - is really the worst possible. The web site is a nightmare to navigate, the web chat a very bad joke and calls to customer services end up in South Africa or India where the staff have very poor command of English and even less understanding of technical problems.
Broadband speed is running at about 3MB instead of the 10-14 projected. Getting this attended to is ending up with my tearing my hair out.
Cancelled my mobile contract as soon I could byt am still receiving bills even though TalkTalk confirmed weeks ago the account was closed. (And that was after no service on the mobile line for two weeks).
To cap it all, even though this joke of an organisation whose systems are so bad that hackers strolled in and stole millions of mobile data records including mine which in turn meant I had to waste time ensuring my bank account was secure, have just sent through an email to say they are putting up prices. If there's an organisation in my opinion that thoroughly deserves to go bust it's TalkTalk.
Reviewer
Andy
Location
Lincoln
Date
03/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
My line is still out of action having first reported the fault 11 days ago. Their customer services are a waste of time (literally). I have received 29 emails, have made 8 phone calls, have been asked to do the same line test 3 times and, to date, I still do not have an appointment for Openreach to fix the problem. I wouldn't touch them again with a bargepole. As far as Broadband is concerned I was asked by TalkTalk if I wished to switch to fibre but I declined, I only use it for leisure, and since then it seems to be getting slower. I hope they are not using the tactic of slowing it to get people to switch to fibre.
Reviewer
Gordon Baisley
Location
St Albans
Date
03/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was delighted to get away from TalkTalk.
Like any utility provider, when the service is working they are fine. As soon as there is problems the experience is terrible, Customer Service is awful. Offshored, poorly trained, long queues. My parents were also on talk talk and a request to disconnect was ignored after hours on the phone. Every since they have pursued extra charges that only became levied through their own failure to act. I would never subscribe to talktalk again.
Reviewer
Andy
Location
Essex
Date
02/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I have ever had the displeasure to use, stupidly signed for another year of broadband after discounts and promises of mass improvements, lies and more lies, this company only got worse!!, I have gone out of my way to stop people signing up with them, thank god I am back with bt, yes it costs but broadband is fantastic and customer service also, but please choose anyone but these jerks!!!!!
Reviewer
Kerri
Location
London
Date
02/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It would be impossible for Talk Talk to get anything else wrong. This company is an utter shambles!! I just feel sorry for the customer service staff in the Phillipines! This company needs investigating pretty swiftly as they are doing us a huge disservice!
Reviewer
blondie
Location
Date
02/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unbelievably bad!I cancelled my talk talk account over a month ago and still getting charged for the service! I phoned customer service and they were really unhelpful and then I get put through to the customer service manager who you think would put things right and she didn't! I'll never recommend talk talk to anyone, whatever you do stay well clear of them. All they want is more of your money and even thats not enough.
Reviewer
Alan
Location
Glasgow
Date
02/09/2015
Comments:
Stay away. My net has been down for 6 days and everyday on the phone they tell me it will be fixed today. The customer service is total half-assed clowns. Needless to say my custom is going elsewhere. Good riddance.
Reviewer
Robert
Location
Harrogate
Date
01/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Less than 1Mb speed on fibre; just lost over 2 hours on phonecall to their call centre during which I was passed from person to person to give the same details. no solution offered. upon complaining I was told was told "we have 4.5 million customers so you don't matter". yet they are still trying to keep me locked in to the contract hopeless. disgraceful. disgusting
Reviewer
Ellie
Location
Liverpool
Date
31/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband service is slow and unreliable. The customer service is awful it took me speaking to 4 separate people to cancel my contract, 1 of which hung up on me. Their own website won't even load for me
Reviewer
Joan
Location
Cannock Wood, Staffs
Date
31/08/2015
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've just changed to Windows 10 and consequently lost my usual login to Talktalk. Having eventually logged in to Webmail I find the talktalk site is covered in ads obliterating most of the screen making it almost impossible to open emails etc
Reviewer
Aj
Location
CHELTENHAM
Date
31/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
the router would cut out every few hours and not reconnect. you have to be there to reset it making it useless for hive home thermostat. Then the router stopped completely. customer service pass you from one person to the next each time you have to give details and explain all over again. i spent an hour with 4 different people then they hung up. so bad i emailed a new company and they switched for me to save the hassle
Reviewer
Simon
Location
Lancashire
Date
31/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utterly, dreadfully awful - incompetent to the point of dishonesty, clueless script reading support with zero technical knowledge. Avoid this ISP. Also it's impossible to leave cleanly. I've had BT Infinity for 3 months but am still being charged for my old (thrice cancelled) TalkTalk service (plus penalties for cancelling the DD) 'yes you have cancelled but BT did not follow migration procedure so your service is still being provided' - I've spent hours in chat and on the phone but no-one can explain it. Finally managed to get my phone service from them cancelled today (ie switched off completely) and paid a large charge I didn't owe to be rid of them. BT are still trying to repatriate calls - I've always had line rental from BT (I'm a Pipex business customer who was co-opted to TalkTalk residential via Opel) but since migration TalkTalk have also been charging me for that (my monthly bill went up!). Impossible to get redress or speak to anyone who actually understands the detail of their services. Spend 2 minutes on Google checking reviews - my experience is typical.
Reviewer
Libby
Location
Stirling
Date
30/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
So poor. For months we struggled with intermittent service after having their service installed in our flat. You cannot speak to anybody in the UK unless you are borderline abusive to the staff in the Phillipines call centre (or wherever they are based, they sound Fillipino to me!) They all read from a standard script (as per) and often cannot give any explanation for why the service is poor, down or why the router just will not connect to the internet. I was sent THREE routers from them over the course of 6 months and even bought my own from PC World - not one of them had a reliable connection to the internet. Talk Talk refused to acknowledge that the service was poor and they wouldn't do anything about it, every time they gave me the same excuse: 'it must be a faulty router, use your ethernet connection'. REALLY?! If that is the case they obviously can't even manufacture a decent router, let alone provide a reasonable standard of internet connection. They gave me so many gestures of goodwill and billing discounts to try and placate me that I cannot even count the number of times on two hands. In the end, we relocated to a different area in the UK and terminated the contract ASAP.
Where we lived previously to that, we experienced Fibre with Talk Talk which I have to admit was reliable approx. 85% of the time, hence the 2 stars for the speed. In terms of customer service, reliability and satisfaction however, I wish I could give this company less than 1 star. AVOID AVOID AVOID.
Reviewer
Lok Wah
Location
Barrow in Furness
Date
29/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
You get what you pay for. Sure it's cheap as buying manure but that's what you're getting. Never ever go with talktalk
Reviewer
Toby Arnold
Location
Buckinghamshire
Date
29/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Hopelessly incompetent. Can't even manage to get a phone line installed correctly and have zero control over their subcontractors who do the work. Reused the line from a local school to fit my connection, leaving them with no broadband connection. Repeated the mistake a second time to cut the school off again. Every time, talktalk staff do nothing. Aren't prepared to pick up a phone, or make any kind of effort to resolve an issue. Do not use these people, they have no meaningful control over BT open reach and no interest in trying to help
Reviewer
Angelique
Location
Bolton
Date
28/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I pay my bill weekly it should be £21 a week on a Thursday. I always pay it on time and yet every week I find my self calling him over some problem. Thwy switch my phone off all the time and my broadband Nd everything I call they blame technical difficulties or say I payed at the wrong time of day. You can't understand a word they are saying and everything is off a script I asked to speak to a manager and I was refused then they put the phone down on me. I've called sky today and they have much better customer service and packages. My advise would to be never to Singh up with talk talk
Reviewer
mario
Location
Northwich
Date
28/08/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
All ok I have talk talk for 3 year is very good service
Reviewer
dave
Location
rotherham
Date
27/08/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I was after canceling talk talk to join plus net, i was told to ring talk talk up 30 day before the anniversary date,,so i did. to be then told that there was going to be a Termination fee of 80+ pound!!!!!! but the contract ends in 30 days .
I was then told I can cancel after that date for free but then I would have to pay a extra month!!!!.
robbing gits
never again
Reviewer
Emma
Location
West Midlands
Date
26/08/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Comments:
I would highly recommend to anyone who is considering joining talk talk to consider their choice again. I have never known a network provider to be as bad as what I am experiencing with talk talk. It's a shame there is no option for zero stars on broadband performance speed and reliability. It has gotten that bad recently that I haven't even been able to post this review through wifi, as I have had to use 4G on my phone. When speaking to a member of the talk talk team about our issue their response was simply, 'Yes well you are trying to connect a device in a different room to where your modem router is so the walls that are in the way are the issue' Oh I'm sorry, does this mean in order to have successful broadband I need to live in a house with no walls, or have a router adapter in every room of the house?! Therefore they claimed the issue was an issue on our part not theirs (because we live in a house with walls and doors). I have never known this be an issue with any other broadband providers in the past. This is also the smallest house we have lived in, so I can only imagine what hell it would have been if we were customers of talk talk in one of our bigger houses.
My advice to anyone would be to not get enticed in and persuaded to join by the 'wonderful' offers they can provide for you - the 'bargain' deals and 'great' packages, because yes they might be slightly cheaper than other providers, however what is the point in paying anything at all for a service as poor as what is provided.
After many phone calls with talk talk we have been assured the problem should not be getting any worse, however I am struggling to believe that due to that fact I have been sat in front of my laptop waiting for the same one page to load for the last 30 minutes (at least). Whether we are going to stick out the remaining time of our contract, we have not yet decided, but I can confidently say we will not be making this same mistake again regarding our choice of broadband.
I understand people may think this review is harsh, but with the level of frustration from the lack of quality received through talk talk, I had to share my opinion with others.
Reviewer
Bill
Location
Date
26/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs! You pay for absolute crap. Customer service are people in India and they are useless, you'll be extremely lucky if you can get someone that understands the situation. I've terminated my contract and moving back to sky
Reviewer
Kazi
Location
Oldham
Date
26/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They offer you cheap offers but when you do your accounts end of year its seems they charge you similar to top branded Broadband, the mobile service they offer is absulutely awful, never again going back.they provide you with offers but in actual terms im paying 3% extra compare to other providers Talk Talk is bad with exceptionally poor service and quality
Reviewer
Howard
Location
London
Date
26/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk is garbage. The internet is very very slow. The call center is in India and they are not responsive to calls at all and the call center is so noisy you can't understand anything. also the picture quality on the cable TV is crap and too expensive. If you decide to cancel service, expect to get ripped off for about 80 quid when they fail to mail you the box you will need to get to return your cable box for the 80 quid refund. You won't get the box to send the equipment back. You will get charged for it instead.
Reviewer
Ashlea
Location
Warrington
Date
25/08/2015
Comments:
Well.. Where do I start?
This company is SH*T!! And that's putting it nicely.
We moved house and asked for the broadband and phone line to be transferred... Since then, we have had no broadband AT ALL...nothing!
Pointless calling the company and speaking to the so called, customer service advisors, they sit there twiddling there thumbs telling you the problem will get sorted, has it? NO!!
No call back as PROMISED??!! ABSOLUTE WASTE OF TIME.
I will not waste another second of my time with this pathetic company, absolutely shocking!!!
Take my advise- if your thinking about joining this company - DONT!!!!!!!!
Reviewer
Katie Kemp
Location
Date
25/08/2015
Comments:
DO NOT CHOOSE TALK TALK.
Absolutely abysmal service and treatment of vulnerable people.
For 2 weeks my 80 year old grandmother who lives alone 4 hours away has been without any telephone service. Her friend lent her a mobile phoneto contact Talk Talk customer service and the waiting time alone ate her £10 credit. I have been on the phone to talk talk overseas call centres 4 times over the past week, which have a poor line and staff speak very basic english. Each time I am promised something will be done tomorrow and it has not been done.
I am still waiting for my 80 year old grandmothers telephone line to be fixed.
Please do not chose this provider especially if you are setting it up for someone vulnerable or you yourself are a vulnerable individual as they have a complete disregard and lack of care.
Reviewer
Kevin
Location
UK
Date
25/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cancelled my TalkTalk contract after a price increase, which I could do so with no early exit fee. Since I have cancelled I have had nothing but hassle. They have tried to charge me for everything. I have now taken a case against them with the Ombudsman Services. Please do not take out a contract they are an appalling company with appalling customer service.
Reviewer
Max
Location
Langley Burrell
Date
24/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling. My advice is DO NOT USE. If i coul dhave rated 0 i would have done.
Reviewer
G. Boldero
Location
Norfolk
Date
24/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
**WARNING** Absolutely disgusting provider, never in 5 weeks did I receive a broadband connection and after hours and hours on the phone and deep frustration I signed up with another provider and now they are threatening me with court. Their Customer service department is the worst I have ever dealt with and a total disgrace.Stay well clear!!
Reviewer
Anonymous
Location
Date
24/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
An appalling service who choose to prioritise their money flow over their customers. Over the course of the past two months I have been charged a gargantuan £40 each month compared to the usual £8 and when I enquired about this via their telephone service they simply dodge the question and go as long as possible to retain their undeserved money and don't even look at the problem from the customer's perspective. Considering that I have been a customer for years I am absolutely appalled by how they treated me and their attempt to combat the problem by saying they'll give me a small tiny fraction back only highlights this ridiculous company, their shambolic customer service and their total ignorance of customer loyalty. I will be parting service from the buffoons and transfer to another service provider because to be quite frankly honest I have no idea how I have lasted this long with garbage company.
Reviewer
Sam Simpson
Location
Barrow-in-furness
Date
24/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Seems that every time I ring up to complain about my slow connection speeds, they magically speed up again, for about 2 weeks. Then the cycle repeats.
Reviewer
Nikk
Location
Abersychan
Date
23/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered new service on 30th June 2015 for advertised Fibre Plus as it was available in postcode. obviously I was aware BT Openreach would have to do line which was booked 10 days later. Happy so far. then received notification that BT needed to survey. House had a telephone line before we bought it. then nothing since unless I call talk talk. every week I call then and no one is able to update me on progress. 24th August is the latest date...over 50 days have passed. If not on 24th then I will dump them. useless
Reviewer
Charlie
Location
England
Date
23/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have had talk talk for many years and it is the worst ever! It is so bad I can only get a decent connection in only 2 rooms of my house so I can't use the internet any where else in my house. Also if three people are all in there phones using the internet it can't handle it and will load up anything. You get less than what you pay for. DO NOT GET TALKTALK
Reviewer
vincent murphy
Location
liverpool
Date
23/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Comments:
Its quite ironic that this companies name is talk talk,it sort off gives you the impression that the are good at communication, I left Virgin media (I'm a complete idiot) whom I have been a customer for around 15 years. I was mainly drawn in by the low package deals, all went wrong more or less straight away , the engineer who installed the phone line damage my property installing the line, every time I ring talk talk to log a complaint to fix the problem they explain it isn't there issue as they use an outside contractor (open reach) to do the installation (wiped there hands with it), been past from pillar to post for around 14 days, still with no resolution.
Internet is none existent rang up to see if I could get some help and I was told this is the best your are going to get.
Customer service is completely awful, put you on hold several times and then the phone line goes dead or they hang up on you phone and you then have to start the whole process again.
Rang up today to cancel the contract we are on the 14th day of the cooling off period (I have been with Talk Talk a maxim of 14 days) and I was told if I paid £400.00 pounds I would be able to cancel my account, Ha Ha Ha I could cry absolute nightmare.
I have spent hours on the phone trying to resolve this but absolutely useless, no customer service, no broadband and no flipping clue
Reviewer
Mannie Sousa
Location
London
Date
22/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
simply the worst service a human being could possible receive, like every other review they lie to you every time you call and they transfer you around over 8 times.
out of 10 if possible if it a minus 10!
horrible horrible horrible company and service. STAY AWAY everyone. horrible!
Reviewer
Chris
Location
Mansfield
Date
21/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible company. DO NOT USE! Poor internet. Nobody English working for them in any department. Terrible Complaints procedure that fails to give any customer satisfaction. Offers promised (Love to Shop Vouchers) not given. Terrible tech advice, Awful customer service
Reviewer
Peter
Location
Barnsley
Date
21/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just canceled contract with talk talk been with em 18 months internet kept going had numerous engineers to try and fix it went off yesterday got really fed up phonedand canceled contract and connecting to bt in two weeks.
Reviewer
Susan
Location
Glasgow
Date
21/08/2015
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Shockingly abismal service! Customer services are obviously all over the world - very seldom get to speak to anyone remotely understandable! Further, constantly given inaccurate information, then further, conflicting yet still, inaccurate information! Website utterly useless - leads you to believe tasks are accomplished when in fact they are not! After 6 weeks, I'm changing providers!! The worst service I've ever encountered! Stunned its possible to be so ineffective!
Reviewer
Helen
Location
Shipley
Date
21/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Poor customer service, lines often engaged so can't even get through to complaints department and although they offer to 'phone you within 24 hours do not.
Using their webmail a joke as frequently not accessible due to talktalk difficulies or 'planned maintenance' which lasts for hours. Looking forward to end of contract so can leave company
Reviewer
Mrs H
Location
Hampshire
Date
21/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Absolutely disgraceful. I joined Talk Talk this year in April. I have received nothing but nuisance calls up to 12 a day where the other end of line just cuts off when answered. Broadband upload and download speeds are awful yet shows on their speed check all okay. My test shows 20 instead of 60 that i signed up for..
Reviewer
vick
Location
london
Date
21/08/2015
Ratings
Customer Service
1.00 stars
Comments:
DO NOT give talk talk you number if you make an enquiry or you will be harrased. 12 calls from 1 number in 24 hours, when I blocked this number they used another number. Also thier phone system crackles so badly you cannot. hear what they are saying. Even their online healper will try to persuade you to sign up there and then if you wish to clarify anything. Worst pressure sales I have ever encountered.
Reviewer
Kaine Osakwe
Location
Milton Keynes
Date
21/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Even one star is too good for talk talk.
I was referred to talk talk by a friend and from first contact up till now it has been a disaster. The customer service is so appalling and NOTHING is straight fwd.
First they wanted to charge £50 to send an engineer out, then they said we would wave it for you and send the engineer anyway.
On the 'go live' day there was no engineer or call or email advising whether or not one will be sent out. I called talk talk got transferred to a call centre in Asia and was told "oh you don't need an engineer"
I followed all instructions to the teeth however there was an error message each time I tried to log on to the Internet and the ADSL Light which apparently should be on was off.
I called talk talk again( from my mobile) and was on th phone with them for 1hour and 7 minutes. The adviser was unhelpful, kept putting me on hold and giving me confusing information. He ran some tests on the line and asked me to open the BT BOX on the wall. I tried and didn't succeed as I didn't have the proper tools. He eventually decided that they would need to send an engineer out to me! Imagine my frustration after waiting two weeks for Internet? The day comes, you decide I don't need an engineer and now there is an issue you decide I need one. And I have to wait an extra week for one to be sent out.
I agreed to that and it was agreed I would get an engineer on Thursday the 20th of August ( please note I called to set up with them on the 30th of July) on that Thursday I waited and heard nothing so I called again and was told there was no engineer booked and the manager I spoke to the Friday before left a note on the system saying as I couldn't open the BT box on the wall, the checks were not completed and she couldn't send an engineer! I am in total shock I have never dealt with a company or service provider as fraudulent and incompetent and unprofessional as talk talk. I then asked to cancel as there is still no internet at the property and clearly no reasonable action to provide it. They had the audacity to send me an email saying because I am cancelling from a contract I have £180 left to pay.
Please as an appeal if you have experienced a similar torture from talk talj join me in raising our voices so that people are aware and don't make the mistake of joining them. They should be shut down or sold off to providers who can manage it properly.
Reviewer
Ciaran hannon
Location
liverpool
Date
20/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT CHOOSE TALK TALK .. I've been put threw to 6 different country's and not one spoke English or had any understanding of the system the laughed at my anger on the phone it's a cheap as cheap service I honestly tell you do not go with talk talk it's a disgrace .
Reviewer
Blair
Location
Scotland
Date
20/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst internet I've ever had, the speed is terrible can't watch any videos in decent quality. If more than two people are on it it's basically non existent, the customer service is junk. The whole package is overpriced too. Stay away from TalkTalk at all costs, will be changing very shortly....
Reviewer
Robert Davies
Location
NEATH
Date
20/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
The customer service is the worst ever. 2 x 45 min phone calls with no results and an hour and 20 when i asked to speak to a supervisor. I cant wait for the day my contract ends
Reviewer
Angela
Location
Susex
Date
20/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish I had never signed up to talk talk.do not go here,their customer service is beyond disgusting .
They give false hop false promises and lies
They took my money 11 days ago now and still I am not connected . They say it takes 5-10 working days to hit my account from receiving my payment by card over the phone .have put in a complaint to their complaints officer, but quite frankly he has not helped and refuses to give me any compensation for having had no service now for 11 days. Today he informed me it could be a further 5 days until I am connected and still refuses any compensation.
Keep well clear if this dreadful company
Reviewer
Angela
Location
West sussex
Date
20/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not sign up to talk talk
Reviewer
Juliet
Location
Birmingham
Date
20/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful internet slow or non existant. Waiting for end of contract to leave. Offered me faster if I paid more but said no guarantee!! I thought there was new law saying you could break contract for poor service??
Reviewer
John
Location
Bath
Date
19/08/2015
Comments:
I would like to add my voice to the ranks of disgruntled talktalk customers.
It disheartens me in a way because I until this year was fairly happy with their service.
Read on if you want to know exactly why NOT to sign up to talktalk.
I have been with talktalk since 2006 and until February 18th this year 2015 it was OK. Good speeds... In 2010 for example I was getting download speeds of up to 16 to 20 megabits per second.
Never really had any reason to call the helplines or call centres, very rarely did so.
My problems really began in October 2014 when I went to renew the service and they persuaded me to go for the TV package etc. as it would be cheaper and with various half price options it would work out cheaper. Anyway after making the point that I didn’t have a TV or would not be using this service they assured me that … take it anyway and you’ll qualify for a reduced rental even if you never use it. I before a made a verbal agreement added that “I agree with the proviso as long as what you say is correct”. They do record they conversations so you can prove it if you go via the Subject data access request legislation. So I went for it.
Anyway just before February I get a letter through the post saying that they had made a mistake with the pricing for a number of customers and that we (I) owed them an additional £50 which they would take by £10 per month over the next few months. At this point I jumped into gear and phoned them to say I would not pay them and that I was assured that this was all part of a deal whether or not I used the TV package (which I never have and never will do and told them so before agreeing).
I reminded them of the subject data access legislation and that I’d specifically added in the words subject to it being as they promised before agreeing to their verbal contract. To cut to the chase they agreed to wipe out the £50 extra charge. And I had to make sure by taking the name of the person who agreed this and a reference number. (I thought it wise as they clearly reneged on the original agreement)
Again it wasn’t as clear cut as first mentioned… I had to keep phoning each month to make sure they hadn’t taken £10, which they did keep doing probably by incompetence rather than design. I did get this refunded I add, but why should I have this hassle with their mistakes.
Now with most of the call centres in Mumbai I realised what the internet blogs were moaning about. And to be fair though some of these people do actually try and help but it often isn’t realistic considering the distance away and the culture differences & language nuances which they simply don’t twig. (Now that phrase would perplex most of them) Same with us … I remember a lady asked me a security question for my first pit.
And I thought what is she on about. So I asked again and she first pit… I said pit? Your dog your cat your pit… ah pet!
Benny Hill would have laughed too and done a comedy routine from this gem.
The problems were not confined to this however. Firstly the new online billing went from a fairly straightforward easy to understand format to a new design featuring a complex set of discounts obscure charges and tariffs which essentially was designed to confuse. You would have to have a Cambridge university degree in maths to understand these.
Withstanding all that I tolerated it but the next talktalk event was to change that. Come one evening in February whilst I was on the net looking my bank details suddenly the internet went offline and I went to the phone and that too was dead, the next day, still dead, no sound, no net, nothing.
I used my mobile to phone my family and a get talktalk contact number which isn’t 0870 so as I can phone talktalk via mobile.
Anyway the talktalk operator did try and help and within an hour a BT openreach engineer came round and checked my phone setup. He then went up the road to a junction box & after 40 minutes or so got the internet on but not the phone. Anyway after faffing around with his mobile to BT’s exchange he eventually gets my phone going. But it isn’t the same, it is noisy and the internet seems slower but the BT engineer says it will settle down in 24 hours…. Well it didn’t; it is now August and I have had enough.
I have phoned 2 or 3 times a week and sometimes a day since February..
I’ve had enough of phoning through to talktalk the same old script of a Indian guy or woman in Pakistan or India telling me put a new micro filter on, turn modem off for 10 seconds. Etc. Their line of attack is to try and scare you with the notion that it is some item of your computer equipment that is faulty rather than admit it is their supply line of they will do that if you don’t prove otherwise and it is another hefty charge.
I reiterated I had already one of their engineers call. A Polish talktalk engineer came round to the property, seen that I’ve got 2 computers, 2 telephones, 15 Ethernet cables, 2 routers one of which is theirs, 20 microfilters from companies including BT some never used in packets. And before they could try and insinuate it’s my power supply … a UPS (uninterruptable power supply). I told him to arrange it in any order he wished and show me how it was my equipment that was faulty.
He had to agree that the “fault” was somewhere on their circuit rather than mine.
I claim breach of contract because they have failed to deliver a service that was promised and it is unfit for purpose especially if the TV package was supposed to work. This service as it stands can’t hold up email properly let alone iplayer downloads etc.
Now are these events connected? … I don’t know for sure but it does seem a bit of a coincidence particularly when I was a satisfied customer for 9 years…. My service now is much the same as described on here by other customers. I suspect this so-called fibre broadband what they’re flogging now I had, and probably I was on the fibre feed and they or BT have switched my line over to someone else and I’ve the rubbish line they had.
Well I will move from these and give the post office for phones a try on the monthly contract and for internet it will be plusnet for the same type of monthly contract if possible. Or I will disconnect the home phone and go to three network payg and use my 321 plan for internet. It works btw…..
Talktalk are now giving a poor supply service and using tactics like obscure and obfuscated billing. Disjointed customer call centres with no proper logging of your complaint records. Sales tactics of promising all wonder of discounts and assuring it is all proper and there will nothing more to pay … only to find they a few months later they do change it. And it is difficult to prove unless you too record the calls... you can use subject access requests but most customers do not know this.
Paying in advance by credit card can sometimes help but they make this difficult to do. Finally when you do complain of slow speeds, slow internet and downloads they try and imply it is your equipment that is at fault and scare you with the £65 plus charge if it is( which in some cases it can be) but I suspect they use this if you cannot prove it isn’t.
They seem to do this even when they know it is their supply that is faulty rather than accept there is no fault of the customer.
Talktalk .. the writing is on the wall … go anywhere but there.
Reviewer
DerekPhillips
Location
Port Talbot
Date
19/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband provider ever took a 12 month contract out in July which consisted of one month free and 11 months @ £15.95.2weeks in to the contract they then billed me £16.95 for the first month which was supposed to be free.it took me 7 weeks to get my money back and hours on the phone avoid at all costs customer service rubbish
Reviewer
Michael Seales
Location
Birmingham/England
Date
18/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Well Talk Talk, the customer service is laughable and that is being polite. I signed upto talk talk on a 12 month contract and I notified them I wanted to cancel approximately 50 days before. However, I was told that I would need to cancel 30 days before the contract ends,I called to cancel again on 4th July so the contract should have been cancelled on 4th August. I called again as I noticed the internet was still active and much to my surprise they told me I did not cancel the contract and said it would now cancel on 4th september and I will need to pay for the month. I could not believe it was such a nightmare just to cancel a contract that should have been finished on 30 July
Reviewer
Guy
Location
Manchester
Date
18/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful broadband, unreliable, waste of time with a poor customer services based in India, faulty landline unable to fix it but yet still charged me 65 pounds for the engineer visit even though I wasnt told anything about it in the first place, bunch of professional liars .
Reviewer
Elaine
Location
Liverpool
Date
18/08/2015
Comments:
Talk talk are dishonest . If you have a complaint don't deal with it verbally they deny what they have agreed and try to take money you do not owe. If you speak to someone on chat . Save the conversation as otherwise they deny that it has taken place. Do not trust them. They change your contract without telling you so you incur charges that were free and then they are not with no notice. I would not recommend them to anyone
Reviewer
Dazza Baccy
Location
Lancs
Date
17/08/2015
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
New Customer who has defected from BT. With BT for years but concerned as I am being ripped off. Despite the bad reviews have gone with TalkTalk, The switchover was handled very well no troubles with set up. Find managing the account on line simpler than BT. No issues so far.
Reviewer
phil grimes
Location
birmingham
Date
17/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
signed up for superfibre last year.
disaster as then had no internet for a month . appalling reliability. rubbish router is ALWAYS stopping working and needing reboot . can`t wait to leave when contract finished
Reviewer
Emma
Location
Christchurch
Date
17/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had used AOL and talk talk telephone line and broadband for 10 years, gradually the Internet connection got worse and worse until it was pretty much not working 24/7. I switched to Virgin media in May 2015 which I cannot fault at all and called AOL to cancel my contract. Since AOL and talk talk have merged company, I called my bank to stop any payments from AOL being taken from my account, but soon realised monthly payments were being taken out from talk talk instead. When I called to ask for a refund of the money they had been taking for a service I had called and cancelled they called me a liar and said that I had never called to cancel and that they would not refund me any money. Very very rude customer service and awful broadband- I would not recommend! Virgin media I cannot fault, If you are looking for a reliable service they are the provider for you!
Reviewer
Ian davis
Location
Nottingham
Date
16/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Extremely dissatisfied with talktalk after receiving a data usage charge of £84.10 this was on a mobile phone which was apparently using wifi at home but talk talk seem think it ok just to switch off the wifi so you are using data when you think you are using wifi they suspended the service for data texts and phone calls not just the data not only that they also suspended my other mobile phone number for data texts and calls when this was well within limits and had nothing to do with the problem
My wife queried the bill and was threatened with debt collectors even though we did not refuse to pay the bill just asked for a breakdown
The broadband service is usually unreliable often requiring a reboot of the router
Talk talk have in the last 6 months got worse with the attractive budget line rental no longer being worth it as you pay up front for a year so don't tie yourself in
Talk talk now charge for day time local calls which were once free
I cannot wait to ditch this bunch of thieves so do not sign up for any contract sit
Reviewer
Jakub Wojtkowiak
Location
keighley
Date
15/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I Have the quote on quote "Superpowered Fiber" which for the past 2 weeks has been running at 50kb/s after contacting customer support They said they would send out an engineer and I still have not heard back from them
Reviewer
mahammed Rahman
Location
Leeds
Date
15/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very very BAD service broadband they have tried to fix for 4 weeks - you can then terminate without any fees. BT speed 60MB/s talk- talk 5mb/s and keeps losing connection very bad company do not use.
Reviewer
camilla burger
Location
london
Date
14/08/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Super service. Good speed. Loving the 100 pounds worth of vouchers we can spend in iceland !
Reviewer
Ed
Location
Nottingham
Date
14/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don't usually go out of my way to leave bad reviews but TalkTalk are the worst company I've ever dealt with. All they care about is having your money.
Reviewer
hana
Location
manchester
Date
14/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor customer services
Reviewer
James
Location
Lewes
Date
14/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Talk Talk has quite possibly the worst customer service I have ever had to deal with.. Shoddy service all round and after being baited into renewing our contract the Internet stops and after 90 minutes of being on the phone with talk talk the verdict was that I'm just to turn my router off and call back in 20 more minutes.. After a further 45 minutes the next step is to leave my router turned off for another 24 hours..
Overall pathetic service and regretting joinong talk talk massively
Reviewer
Naomi
Location
Belfast
Date
14/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THE WORST COMPANY TO GO WITH BY FAR! PLEASE SAVE YOURSELF AND RUN. RUN AS FAR AWAY FROM TALKTALK AS YOU CAN. "AWFUL" CUSTOMER SERVICE DOESNT EVEN DO IT JUSTICE. I ACTUALLY FEEL SO ANGRY AFTER SPEAKING TO THEM. THEY MADE ME CRY AFTER BEING ON THE PHONE FOR FOUR AND A HALF HOURS TRYING TO CANCEL AT THE BEGINNING- BEFORE THEY EVEN SORTED MY INTERNET!!- TELLING ME, 'NO, YOU ARE NOT ALLOWED TO CANCEL...YOU MUST GIVE US MORE TIME ( I had already given them three weeks to fix my problem) AND YOU CANNOT LEAVE. WHAT???? THEY TRAPPED ME INTO STAYING IN THEIR TERRIBLE PACKAGE. SERIOUSLY. RUN.
Reviewer
LP
Location
Ealing
Date
13/08/2015
Comments:
The connection is constantly off. Being slow from time to time. Customer Service is simply horrendous. Would give 0 star if possible.
Worst broadband!
Reviewer
Jack
Location
Sheffield
Date
13/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved back in with my parents post university life, after using Virgin Media for the last 3 years (who have been excellent) who use TalkTalk and have to say everything about them is completely dreadful. I regularly use the internet to stream simple things like Youtube or Netflix when i get home from work, and even though I'm the only one using a computer the internet still struggles to meet the requirements. The speeds are absolutely terrible, the only time they actually hit anything like the advertised 8MB is when i ring up and inform them how their internet is struggling to buffer a 15 minute video on Youtube. Having gone from another cheap alternative in Virgin who were very good, cannot believe how the standard has dropped so massively even with the price being relatively similar, horrendous. The customer service advisors on the phone are like robots plugged in they read nothing but scripts so cannot offer real world solutions to why their product is so poor, and using a call centre based in foreign countries always leads to poor customer service reviews, this is why.
We will be changing providers soon, cannot believe how and they are, good for people that use the internet once a day to check their emails, bad for everyone else. AVOID.
Reviewer
Corrine
Location
Devon
Date
13/08/2015
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The most horrific company!! I signed up for Talk Talk about a year ago but recently moved home, so I informed them by changing my address and without my knowledge they signed me up for a further 18 months. Now I have decided to switch to sky, have said I'm liable to pay a £200 exit fee!!Surely that's not right??
Reviewer
skboyz23
Location
swansea
Date
13/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
never go with provider. the internet is slow and the customer service are really bad. 10 engineers in one month cant even solved the problem.
Reviewer
Brent
Location
Bolton
Date
13/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with TalkTalk for one week and they'd constantly caused problems in this short time. They've changed the date my services are being switched on TWICE and today is the day they told me they would be on and nothing has been turned on! I called customer services that told me to redo the home checks over and over again. They're terrible and shall be cancelling me contract
Reviewer
Brent
Location
Bolton
Date
13/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with TalkTalk for one week and they'd constantly caused problems in this short time. They've changed the date my services are being switched on TWICE and today is the day they told me they would be on and nothing has been turned on! I called customer services that told me to redo the home checks over and over again. They're terrible and shall be cancelling me contract
Reviewer
zahid
Location
manchester
Date
12/08/2015
Comments:
please who ever want to come talk talk please think twice , i have bad experience with them , this is second time happen , when you sign they lie to sign contract wont provide what they say trick you first then forget what they spose to provide they force to breach contract then send you bills for breach contract , becarful to sign with them ,
Reviewer
Angela
Location
Wes sussex
Date
12/08/2015
Comments:
No stars Do not recommend these people .useless
Terrible inefficient and all agents give a different story. Do they actually make notes in their computers when we call.?
I have phoned 9 different agents and still cannot get on my internet or landline.
I am so disgusted by this service I am now putting in a complaint to the managing director if one exists and if no joy then to the ombudsman.
I am looking to go with a different provider after I receive compensation from TalkTalk
Reviewer
Angie
Location
West sussex
Date
12/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish I had never signed up to Talk Talk
My experience has been awful u,totally inefficient and full of false promises.
I would not advise this company.
I have in 24 hours spoken to nine different agents .
Now awaiting compensation and will be writing to the managing director in Southampton and if no joy to the ombudsman.
Currently looking around for another provider.
Reviewer
Chris
Location
Cumbria
Date
12/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful broadband takes ages to open up and up to a minute just to change a page, it's as if it has hiccups, it constantly stops working. The support is useless, they changed the telephone charges 3 months after I changed to Talktalk, does not compare favourably to other providers,I can't wait for my contract to finish when I will leave them. I WOULN'T RECOMMEND ANYONE CHANGING TO TALKTALK, IT'S JUST NOT WORTH THE FRUSTRATION AND AGRO.
Reviewer
Tim Barker
Location
Wigan
Date
11/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk are terrible. Broadband speed is slow, customer service is useless and most of all their e-mail service fails three or four times a day. I am in the process of collecting all my e-mail data with a view to leaving in a few weeks. I have been with them for a few years and they have got worse. When they changed their e-mail system by shrinking it, giving it less features and far worse reliability that was the last straw. Good riddance.
Reviewer
David
Location
Poole
Date
11/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If your looking for a broadband provider that can regularly deliver you less than half a meg....be completely incomprehensible when you contact them..advise you that you should be no less than 3metres from your router..cause you the kind of stress normally associated with a warzone then these guys definitely won't disappoint you.
Reviewer
Graham
Location
Fordingbridge
Date
11/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
One of those whose details have been hacked (second time in less than 6 months). Tried to complain. No call back as promised. when contacting TalkTalk again, after 15 minutes the call was terminated at their end. Hack aside, their broadband speed is not very fast and has been getting slower over the past year. Wish I had swapped to Sky.
Reviewer
Melissa
Location
London, South
Date
11/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have terminated my contract with them after 1 year of a nightmare internet and tv service, slow as hell and with customer service that always failed to help. Now, after having finished with them for 3 months and being very happy with BT (can't absolutely compare the speed and its only 5 pounds more per month) they keep sending me bills for the equipment I have returned! They even sent a debt collection agency to try and charge for those 140 pounds of their useless equipment, of which they have already emailed me saying they received! its ridiculous! NEVER GO THERE.
Reviewer
Charlee
Location
Kent
Date
11/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Shame not got a - star as they would of got -5 Aol was my provider not a lot of problems with them in the 13 years they provided my broadband but since Talk Talk took over speed dropped the pages don't load and hang for ages all customer services want is me to take the screws out the main socket to do a test as I told me if I damage the socket are the going to pay the charge I will get for BT call out to put it right? If it don't improve soon I will be
Going elsewhere for my connection .. Bad provider = Talk Talk
Reviewer
Chloe Caprani
Location
Edinburgh
Date
10/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk has the most appalling customer service system and nothing works correctly. My go live date came and went, my account log in never worked and my your view box arrived faulty. Whatever could have gone wrong with the change over did and the customer care was dire. Bitterly regret changing to TalkTalk.
Reviewer
juliet
Location
london
Date
10/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
the fault reporting sevice is absolutely awful, they lie, prevaricate, promiseaction. NOTHING HAPPENS! I am joining another company
Reviewer
Carly
Location
Felixstowe
Date
10/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely horrendous company ....cannot even reply to a simple email, failed to send me the right equipment for the services I signed up for then sent me a bill for £202.00 when they had failed to send me either a wifi box or a tv box ... absolutle joke of a company, then instead of apologising and see how they can rectify the situation they tell me if I cancel the contract I will be charged £285.00 .. but they wont answer the question as to what Im actually being charged for ... wifi I didnt use, phonecalls I didnt make and TV that I didnt watch ..... I will be taking further action against this sham of a company ... stick with sky all the way!!
Reviewer
Roger
Location
Westbury
Date
10/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't touch this company with a Barge Pole. Forget any "good reviews" they're almost certainly provided by the 'company'. This service has progressively reduced to one of absolute horror, virtually unusable. My system is modern, lines etc; are good, just the crap I have to communicate with is the problem.
Reviewer
Skipper
Location
Essex
Date
09/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Thank you TALKTALK, because of your shambolic systems I missed buying a item on eBay that I had been searching for, for over 5 years (before I moved to deepest Essex) as when I hit the enter key with my BID your speed was so slow, I think is reached eBay in £'s--shillings and pence, the winning bid was lower than the one I entered, I am an old hand with eBay and I know it was at least 2 seconds before bidding ended.
Been with talktalk for over 5 years, I must be mad as I trusted them. the download speed has dropped to a extra slow crawl and in spite of calls to the various help lines and the promise of return calls (Hello Santa is That Harley Davidson really for me) I am stuck with the biggest load of total C**P of a broadband service.
I have to say that the phone works just fine.
It's more than just a coincidence that the slow speeds started just as TALKTALT started to let customers know that fibre broadband was available and of course it cost more.
To be on the safe side I was able to check my download speed on a neighbours Broadband (not T/T's) and it was over 9 download.
One other thing about talktalk, the contracts with them are separate, the phone line is for 12 months but for Broadband it's 18 months, so if you want to cancel, you will be hit hard with penalties (£'s).
I will tomorrow, without fail call it a day with them. I'm not sure who I will go to but all I want is a reliable service, it's not how much it costs.
Reviewer
Elaine
Location
County Antrim NI
Date
09/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am currently with Virgin and was considering switching to talk talk after seeing a great offer for TV, phone and broadband. THANK GOD I read these reviews and have decided not to switch. I really feel for all the reviewers here who are having a terrible time with TT. I'm sticking with Virgin even if it is a bit more expensive!
Reviewer
Ion
Location
England
Date
08/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just crap. Don't use them not that others are much better but I have a very bad experience with them.
The service is unstable and costumer services is bad.
Reviewer
Bob
Location
Culgaith
Date
07/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not use this ISP, I have seen downloads going to bytes per second, in other words, it would take about 2000 years to download GTA V. Haven`t needed the customer service but I`ll assume it;s as bad as the speed. You want to stream TV programs? Nope. Watch videos in more than 144p? I don't think so. But if you want an early 90s internet experience then look no further.
Reviewer
Sab
Location
London
Date
07/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Joke of a company fraudulent billing incompetent staff stay well clear the will increase the price plan after a month and when the cooling off period has finished do not follow offcom guide lines, I had issues for 4 months and they say I have not given them a chance to sort out my issue
Reviewer
Chris Ramsey
Location
Aberdeenshire
Date
07/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Migration & corruption to my emails - it's getting worse
The migration and corruption problems were first reported five years ago. Since May, TalkTalk's Technical Support department have issued four incident reports, all concerning the same faults. In arbitrary fashion the reports are closed. The faults are getting worse.
A brief history follows. I've been with Tiscali/TalkTalk for over 11 fraught years. It took 3 years to get non dial-up Broadband when all the BT customers in my village were ‘enjoying’ a Broadband service. I had to use my MP, Ofcom and CISAS to receive Tiscali Broadband - a delay that cost me a lot of money. At present - for the £20 a month I pay for Broadband - I get 5Mb download speed max if I'm lucky and work at nights; I'm plagued by poor upload speeds, bandwidth restrictions and loss of connectivity issues which are exacerbated during office hours. These cost me sleep, time and more money. Fibre super-fast broadband is a non-starter because I'm on an Exchange Only line. I live in Collieston, centre of the Energetica development corridor 15 miles north of the oil capital of Europe, Aberdeen. Trump International’s golf resort 5 miles to the south gets 20Mb+, my mole there tells me. Pittenweem, a fishing village in Fife of comparable size to Collieston, receives 65Mb.
When TalkTalk took over Tiscali the problems escalated - migration, outage & corruption, continuing to this day. To try to solve the problems, TalkTalk forced me to take out a fourth email address, making my dog Riley the account’s administrator! This and my wife's email address appear on MyAccount, but the other two do not. It is these two email addresses that cause most of the grief. It's a miracle anything is sent or received, more of which later. As a journalist and researcher I keep comprehensive records. I'll list the faults below. The lists are by no means exhaustive, but all details and dealings will be fully collated in due course, if necessary.
I can't move any emails into folders - or anywhere else - without refreshing the page every time. This is time-consuming and frustrating; deleting cache history doesn't help. Emails from Hotmail accounts fail to get through; reporting Spam results in the offending emails going to Trash (the spam continues). 40+ Google Alerts daily go straight into Trash instead of my Inbox. Attachments often won't open - I access them via downloads, or copy emails to gmail. Yesterday I tested all four email addresses by sending emails from each to the other. Not one of 6 emails has arrived: I am getting reports from customers and contacts that some of my emails have not been getting through recently and I have not received their mail. Since TalkTalk have no record of these two email addresses, to replicate the problems I gave the passwords to Technical Support. They can't replicate the faults at their end so they close the incident report. I have 29 texts sitting on my mobile for four faults all detailing the same problems since May 11th. I can't afford to go to India to enjoy a fault-free TalkTalk email service. I can't change my passwords, so the integrity of all my email data is now compromised.
To change ISP is but a distant dream. I should have done so years ago, but these email addresses are embedded in website architecture, advertisements and log-in/ password details to such an extent that changing them would be a logistical nightmare.Not to mentuiion the 2000 business cards handed out over the past decade.
Whatever I use to access my emails (Mac, PC, laptop,different browsers, my wife's oil company system, Aberdeen University) makes no difference, and I haven't changed any settings.
Over the past decade I have documented and logged contact with the following TalkTalk departments and other agencies in attempts to solve any of the issues, but TalkTalk’s customer service and overall response goes from bad to appalling.
TalkTalk departments contacted - CEO's office, Public Relations, Loyalty, Technical Support, Customer Services and more
Other agencies; MPs, MSPs, OFCOM, CISAS, Trading Standards, forums - Trustpilot, TalkTalk Community and others..
I am now about to go to the Alternative Disputes Resolution Scheme or the Ombudsmans Services Commissioner. Or both, I’ve had enough. I've already written to the Communications Ombudsman. Every day that passes without these faults getting fixed will be a day when I’ll unleash this document on more forums and relevant sites, and contact various agencies and officials. I have a meeting this month with Aberdeen Trading Standards Office who are advising me make a Small Claims Court Action against TalkTalk under the 1982 Supply of Goods Act. Since TalkTalk has already been awarded the 'worst ISP provider in Britain' accolade, I don't suppose that any of this bothers them. If I ran my businesses like TalkTalk operates, we wouldn't be having any correspondence, because I'd be bankrupt and out of business long ago.
This is an edited version of my last letter to TalkTalk sent on 4.8.2015. It seems to be impossible to email the company. In addition this precis has been posted on TalkTalk Community, Trustpilot and other forums.
Reviewer
Robyn Wetherell
Location
Harrogate
Date
06/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's a shame you cant put no stars the most horrific company I have ever dealt with the customer services called me a liar when I said the services didnt work she then tried to charge me £350 to disconnect my services. BEWARE a scam company once your out of your 28 days your services wont work and they don't care. AVOID TALKTALK!!!
Reviewer
Steve Booker
Location
Exmouth
Date
06/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is practically non existent. It is based in India. It is pot luck if you get a person that speaks English;or understands what the problem is. The broadband speed keeps getting cut back.Though they deny this.It will return to normal for a short while after complaining, then revert back to going slow. It is a matter of a firm being to large to empathise with the people who supply their income. Will be changing.
Reviewer
elaine
Location
dorset
Date
06/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
CHECK YOUR LATEST BILL. From 1st July 2015 all daytime local calls that were free are now charged for. 11.5p ppm + a connection fee. Didn't know? neither did we and we had been with them for years. A friend happened to check her bill on line to find she was about to be charged an EXTRA £40 that month.
Reviewer
John williams
Location
St Martins, N Shropshire.
Date
06/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been a fairly contented Talktalk customer for 8 year, then all went pear shaped when we decided to move from town to the country. I gave TT 18 days notice and they texted me straight away to be in my new property on the day or they would charge me! Four days after moving in, and with no BB or contact, I rang them on my mobile. They said there were problems with the old cables and they would know more in a week. I was supposed to ring them back. This I did, and same old problems and broken promises. Five weeks after informing them on my move and am STILL waiting. Dreadful customer care - they don't actually care! They never ring back and expect me to spend a fortune on my mobile. They talk about 'their engineers', when we all know that BT still control the network. Pathetic. Talk talk may be cheaper, but when problems occur, they are beneath contempt. Stay well clear.
Reviewer
John williams
Location
St Martins, N Shropshire.
Date
06/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been a fairly contented Talktalk customer for 8 year, then all went pear shaped when we decided to move from town to the country. I gave TT 18 days notice and they texted me straight away to be in my new property on the day or they would charge me! Four days after moving in, and with no BB or contact, I rang them on my mobile. They said there were problems with the old cables and they would know more in a week. I was supposed to ring them back. This I did, and same old problems and broken promises. Five weeks after informing them on my move and am STILL waiting. Dreadful customer care - they don't actually care! They never ring back and expect me to spend a fortune on my mobile. They talk about 'their engineers', when we all know that BT still control the network. Pathetic. Talk talk may be cheaper, but when problems occur, they are beneath contempt. Stay well clear.
Reviewer
NJH
Location
Norfolk
Date
05/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Not good for e mail. I am fed up of trying to access my e mail account. First thing in morning it is not too bad at all but in the evening its often poor - even at 10pm. I am fed up of watching the circle go round and round waiting firstly for e mail account to open and then for actual e mails to load. I gave up tonight, after 20 minutes of trying to access e mails I had had more than enough. Crazy thing is we have paid for extra fast service. Sometimes it is better to pay more and get better reliability elsewhere. Although from what I hear many suppliers have issues of some sort or another.
Reviewer
D
Location
Wray
Date
05/08/2015
Ratings
Satisfaction
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
OK if nothing goes wrong
Now it has it is hopeless
I've had no service or barely 2mb since 17th July. Talk Talk blame BT, BT blame Talk Talk
I've switched to BT fibre as good offer now , as they are phone provider, there can be no doubt who is responsible
Reviewer
Claudia
Location
ORPINGTON
Date
05/08/2015
Comments:
Talk Talk are an absolute disgrace, wish I read these reviews before signing up! The worst customer service I have ever encountered, spent 1 hour and 40 minutes on the phone speaking to agents who have absolutely no clue, are ridiculously rude and extremely unhelpful. I got so infuriated that I had to hang up the call therefore the issue is still unresolved. round 2 tonight...joy!
Reviewer
Nasser
Location
London
Date
05/08/2015
Comments:
Brothers and sisters I advice every body don't do same mistakes I did with talk talk shit u will call them every day u don't know how much upset I'm service shit customers service shit even if u want to call them your story will get lost
Reviewer
Nasser
Location
London
Date
05/08/2015
Comments:
Omg most tirapel and Thieves company I ever see every thing lies service shit even Chanel not working I want to cancel the contract they don't let me they charge me every month without service I swar I will take them court
Reviewer
Pam
Location
NN1 2SA
Date
04/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What Horrible Service What a big Joke They said that they will come not a sign of them They would not even call back We called them its like im hearing that they do not care What waste of money DO NOT USE THE DO NOT USE WARNING Do not go to GO TO BT SKY OR Virginmedia
Reviewer
Toni
Location
Devon
Date
04/08/2015
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Absolutely the most frustrating customer service I have had to deal with. Call centre operative keep repeating the same nonsense and refusing to pass me onto a manager to sort out their mistake when I changed over to EE. Then the manager was just as inept. They might be cheap but you need to ask yourself is it worth spending a little bit more and having peace of mind?
Reviewer
Pawel Socha
Location
Birmingham
Date
04/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
After sign in for talk talk broadband i was waiting 3 weeka for engineer bit he did not arive and my setup was canceled for some reason.when i call talk talk i was told i need to buy it again and wait another weeks bunch of incompetent losers .dont go with talk talk cuz they just talk
Reviewer
Dr Andy K.
Location
Hampshire
Date
04/08/2015
Comments:
Just moved into a new flat which had Talktalk broadband connected already and it has been the WORST experience of using a broadband ever. Even while listening to the internet radio, the broadband kept connecting and disconnecting all the time, despite the fact that i live in a brand new development. Can't wait for BT infinity next month and to chuck talktalk's modem into the bin!
Reviewer
jim
Location
dumfriesshire
Date
04/08/2015
Ratings
Satisfaction
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
used to be ok on talktalk this past month or two totaly useless often cant get to use emails cant get talktalk at all at times then freezes when you do get it
Reviewer
Ed
Location
Chichester
Date
03/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For many years I was a contented customer of Virgin Broadband. The service was quick and reliable with no problems re.outage etc.
Then Virgin shunted all their non-fibre customers to Talk Talk. Little to no warning and no opportunity for us to shop around and find another user.
Since the changeover I have had broadband for about 1 in every 4 days-if that. The signal is invariably non-existent. Calls to Talk Talk have resulted in platitudes but no action. The best I have had is that my router is "probably not a very good one".
Talk Talk are "sorry to hear" that I have no service. But it begins and ends there. I have had all the equipment tested, ditto the line. All working. So it is their service and their ability to provide one. 100%.
The most animated one of their agents has yet been was when I said I was going to another provider.
They then said that would be "in breach of contract"-although I have never entered into a contract with them. They added this would incur them charging me for doing same.
I am now paying for BT Fon so I can at least do some work and have some sort of service.
Meanwhile, for the umpteenth time, Talk Talk are "sorry to hear" that I have no service. But that is as far as it goes.
They are incompetent and their ability to deliver a service or attend to issues or faults is not so much non existent-they simply do not bother to address them in the first place.
Avoid at all costs.
Reviewer
Ben
Location
MILL HILL , London
Date
02/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I rented this house for my son and his three university friends for 12 months and when we came to terminate the contract , I was told this is a 18 months contract and I have to pay for SIX months for early termination!! They got my contract by lying to us and now they wish to penalize us! THEY ARE NOT true and get your business by deception. I hope get found out.
Reviewer
Bethany
Location
Plymouth
Date
31/07/2015
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I initially selected talk talk wifi because of their great deals, however I was very much mislead. The package we signed on for was simply awful, you could not have more than one device conected at any time, not if you wanted it to work! And forget peak times, any connections was impossible then, so I ended up having to upgrade anyway and paying more than other companies. However our main issue occurred when we moved. I used talk talks online move service, little did I know that by doing this they would automatically sign me up for another contract, which I only found out about when i tried to leave. According to the helpline for talk talk I would have been informed on the telephone of the new transaction even though all of my move was completed online! I ended up paying a fortune to leave talk talk and would NEVER go back.
Reviewer
dedo
Location
london
Date
31/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WORST broadband ever. do not come any where near talktalk. the connection is RUBBISH, the service is RUBBISH. My internet cuts at least 10 times a day, as they have told me. It is apparently 'normal' to have the internet cute 4/5 times a day. RUBBISH!!!
Reviewer
c birrell
Location
edinburgh
Date
31/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totally DISGUSTED WITH TALKTALK....over a year of frequent broadband disruption, no compensation as promised, over 20 hours on the phone to a foreign call centre, following their failure to supply contracted reliable broadband, i advised, and stopped payment, they then bullied me to pay a breach of contract, under threat of filing a default credit rating!!!
Dont make the same mistake i made,....pay a little more for a stress free life!!
Reviewer
Chloe
Location
Droitwich
Date
31/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
We have just switched to talk talk, the Internet did not work for a day since the day it was supposed to go live. When we called for help, took a long loop to try this and that, still not working. Then they agree to send engineer out, but if there was no problem, they would charge us for 60 pounds! My husband then tried different things on it and it worked. The man on the helpline was giving all the wrong instruction, no way it would connect. We then had tbeen go through a paid line to cancel the engineer booking and took again ages for a simple cancellation!
Reviewer
Robert
Location
Nottinghamshire
Date
30/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Again talk talk webmail down, not for a few minutes but for hours, been with tiscali and talk talk for a few years now, service just keeps getting worse. Lost my services again not so long ago for several days, got£15 refund after a lot of complaining. This company is appalling, every issue gets the same via India service, same questions time and time again. I've got to change my service provider soon, really had enough.
Reviewer
Mantas
Location
London
Date
30/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service in the world! Since subscribing the broadband 6 weeks ago I had no service. The worst customer service spent 6 hours a week trying to resolve the issues. Everyone is reading the script, very slow service therefore. Would not use again!
Reviewer
vick
Location
Lancs
Date
30/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
talk talk are a COMPLETE waste of time and money. Never resolved anything properly in 18 months. At present a telephone line you can hardly hear on when talking and internet speed of less than 1.0 (IN THIS DAY AND AGE) - the the price is the same when they KNOW they cannot provide the speeds you are paying for 5 miles from the exchange
managed to swap our telephone line to cable phone number for 4 days. numerous times the telephone and internet has been off for days. I'd stick with reputable a company who can actually provide what you are paying for because talk talk can't !!!
should you EVER need technical or customer service you WILL be sorry you ever changed to talk talk
Reviewer
Justin
Location
Clapham
Date
30/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Possibly the worst service I have ever had from a company. Incompetence doesn't even begin to describe how poor the service received is.
After paying upfront for an installation, getting no installation because of talktalk messing up, to being charged full contract cancellation even though no service was provided, to then waiting up to 3 months to get my money back from them.
I highly recommend you stay away from this useless company. I would hazard that even though they could probably provide a service, if you experience any problems, their incompetent staff wouldn't be able to provide you with any solution that is satisfactory.
Reviewer
fancy girl
Location
Hants
Date
30/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
frightful - KEEPS BREAKING DOWN AT THEIR END AND HAS DONE SO FOR 18 months
wrote to compaints , customer servixce and CEO -- days go by nothing - no reply and no fixing
AVOID THE FRIGHTFUL TALK TALK - every time this long standing problem happens they talk talk talk and £25 appers on BT phone bill so all very expensive
WE ALL KNOW THE PROBLEM IS THE LINE AT THEIR END but they sent engineer last time and charged £65 and he did not fix it as he could not as everyine knows it is talk talk fault ( send one all the time but ususlly free as their fault )
SO
slow at the best of times
they do love the talk talk talk on the phones to build up phone bill
they breach their contract by failing to provide a service that I pay for
Reviewer
Andy
Location
Wolverhampton
Date
29/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Quite possibly the worst company I have ever dealt with.
Their tech is flawed they have very few people who can answer a question and then put you on hold while they get a translator.
Their credit card system fails regularly and they lose your records from one person to the other (on the same call)
Never call back, don’t fix problems and they cause you problems when you switch provider.
Do not use this company I never wright reviews but I am writing this one!
Reviewer
kalpana
Location
ilford
Date
29/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
OMG!!! This talktalk people what the hell are they doing and the are a big fat liers and loser and there bordband what is the point of that because my contract is going to finish in 2 months and they took the hell out of me the to exart charges on my bill when nothing is working and they have a big mouth they charge for everything little stuff how anyone I request everyone to NEVER TAKE TALKTALK IN YOUR LIFE AND IF YOU DID DON'T YOU DARE TO GIVE DRICT DEBATE AS NOW I HAVE TO PAY A 3 MONTH BILL FOR NO BORDBAND AS I FELL LIKE KILLING THESE PEOPLE AS I WISH THAT THEY SEE EVERYONE'S COMMENTS
Reviewer
Jim S
Location
West Midlands
Date
29/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish I could give 0 stars, awful awful company. Internet when working continuously drops in and out, you're lucky if it will work continuously for 3 hours. I have been without the internet for 8 days now and there engineers are just as useless as their support staff saying turn the router off and then on. Really couldn't discourage people off them more, they're cheap for a reason.
Reviewer
Mrs t
Location
Nottingham
Date
29/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not consider using talktalk - I've had continuous problems they refuse to deal with get charged for services not received and calls not made they do not resolve complaints they lie to customers and say they have resolved complaints when they haven't even spoke to customers looking at all of customer reviews on the Internet and Facebook I am yet to find a good review they all seem to be about the same poor service they delay dealing with complaints because they still get their monthly payments while customers suffer
Reviewer
Gordon Pearcy
Location
St Albans
Date
28/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have Broadband, telephone, and a TV set top box. with TalkTalk I have spent hours on the phone trying to resolve an issue with my set top box and now it appears that as they could not contact me they just close the issue so we go round and round without anything being resolved. Customer services sucks I wish I had looked at the reviews before signing up with them as service is not as described in there adverts. Roll on end of contract.
Reviewer
Steve
Location
Chelmsford , Essex
Date
28/07/2015
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with talktalk for several months. Medium fibre and phone. Swapping from my previous provider was handled by talktalk and was completely painless. I did have to wait a three of weeks for the open reach engineer, hence only four stars for service, to turn up but he turned up on the agreed date completed the required work and left. The broadband was running immediately, the phone took a couple of hours. No drop outs since. I pay for 38 megs and get an average of 37 megs. Do your homework, supply from the exchange by copper wire will always be poor and variable. Go for fibre but check where your nearest bt openreach green box on the street is (it will say on it if it has a fibre connection ). If it is within a 1000m (phone lines travel under or over streets and paths not under houses) or so you should get a very good connection. If not you probably have a poor connection (copper wire) between the fibre box and your home. This is for openreach to fix via talktalk. If you have to contact talktalk the person on the phone is like any employee of any large organisation these days cheaply trained and underpaid be persistent, POLITE and patient. Stroppy will always get you poor service. Happy so far.
Reviewer
Daniel Friday
Location
Stourport-on-Severn
Date
28/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Everything about these cowboys are a joke.
76mbps but only getting 10mbps and at peak speeds that make dial up look good. Customer service is the worst i have ever come across, if you want a bit of telephone rage then this might be the company for you...if not stay clear.....they say you get what you pay for....nope you don't get anything but a ever increasing bill and no service for it
Reviewer
Marion
Location
Southam cv47 1tu
Date
27/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just another call to talktalk customers service today to complaints about my broadband is not working again!!!first there told me there will do some technical check on phone line and a result is no problem with my phone line.be passed through another department and the guy on the phone tell me that is have a problem with my WiFi box routter because is a old model it not connect to network properly there can get it work again but it work only for 3-4 day and there can get it work by the end of my phone call but it will go again at some how.i can have a new one that will cost me £51.20 inculding delivery cost and not guarantee will work properly. What!!!at this poin i though talktalk are the supplier any upgraded on the box that the customer never ask for or tecnical problem talktalk are the sponsibility to sort all the problem and with no extra cost.than he say is another option for you!to get it working properly i have to upgraded a new package deal for fiber broadband and pay another £10 on top for what I already pay and hear come the sale is go on for half and hour at the end I say no to any package deal there offer it is mean more I have to pay!and ask will you be able to sort the problkem??and say goodby with the guarantee that my old wifi box will work even for only 3-4 day!!!put the phone Dow hope WiFi work try to connect again have a guest....the bloody think it not even work!! Basically I just pay £18 a month for something is not working not be able to cancelled how come the company can get away with it!!!!
Reviewer
Imre
Location
Lincolnshire
Date
27/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I placed an order to upgrade to Fibre broadband nearly two weeks ago, received a confirmation from TalkTalk then nothing happened. Today after spending an hour with support over chat then over the phone I was told they don't have a record of my order even though I have given them my order number and I can see my order on the TalkTalk myAccount website. I offered them to forward the email confirmation but they refused that and said they will only deal with my complaint if I print it out and send it to them in the post. This is ridiculous service as I've already been waiting my order to be processed for nearly two weeks and I'm not going to wait for another week. Support agent refused my request to let me speak to his supervisor or to escalate my complaint.
Reviewer
Anne
Location
Bridgwater
Date
27/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
The most appalling service I have ever received in my life, three insulation dates, and fees and still no service. No refund and transferred from one department to another for in Over two hours. With no resolution in sight, refused to cancel my order without a cancelation fee, despite the fact that they have never dispatched equipment or turned on their services! Disgraceful and repeating 'we understand, put we need to retake this money to be able to provide a new connection date' was the only solution offered, as once they took more monies they can refund previously taken monies.
Reviewer
Anna
Location
Glasgow
Date
27/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service provided ever!
Problems started right at the begining with engineer not coming, then receiving a call of a customer support member who couldn't speak english at all. Slowliest speed ever, getting disconected often...
Customer support is soooo poor, no one can speak english, no one actually helps, basically treating their customers like a trash. To sign months contract is much worse than getting a contract with demon!
The only good thing - router delivered in time and in nice package... but router itself is problematic, having problems with giving unused ip addresses.... i just still wonder how these guys were able to get more than 1 and a half star, as the company doesn't deserve more than one star for sure.
It's not even that cheap, if i would have another choice to choose, i would rather paid like 5pounds more and getting much better broadband than the one from talk talk.
I'm just counting days till the contract end, as i want to flee from them right away! If you haven't signed the contract yet, DON'T do the biggest mistake in your life as there is really high probability that you will regret a tons after!
Reviewer
James
Location
West Midlands
Date
26/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor service with unreliable internet that drops out and appalling customer service team. I've been without internet for 6 days and the sheer complacency of the support team is pathetic. With their first 4 responses being turn the router on and off, it wasn't until I demanded an engineer view the issue to identify the outside internet infrastructure is the issue. The problem should have been identified far sooner
Reviewer
Sean
Location
West London
Date
26/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
Really awful email service, it's down a lot so you can't even get in, it keeps logging you out and deleting or moving emails to the spam box is hit or miss as to whether it works.
Reviewer
sedat
Location
Date
26/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away of this company, everything they promise is lies.
The broadband they advertising is not unlimited, when you watch few more videos on YouTube, they slow down you speed to minimum, or stopping the internet access for few hours or sometime for whole days.on the end i wanted to cancel my account,its impossible to cancel your account, as when i trying to contact them, and they hear i want to cancel my account, they just hang on the phone, or make me to wait on the chat system 30-40 minutes without success, and on the end i should stop my direct debit.
After canceling the account they still send me huge bill to pay, so read reviews before purchasing talktalk services,you won't save money with them, and you will get big troubles.
Stay away, stay away
Reviewer
Mike
Location
Yeovil
Date
25/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I've ever had to deal with. Poor broadband, the TV service is terrible, they kept putting the bills up, I cancelled and have had nothing but trouble and constantly sending me all sorts of bills for things I haven't got and haven't done. I can never get a decent person to sort anything out its been nothing but stress.
Reviewer
Joannie
Location
Merseyside
Date
25/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could have given a zero star rating I would have done. Don't touch this service with a ten foot barge pole! By far the worst ever 'customer service' I've ever come across in my entire life! Broadband continually dropping, very slow speeds, problems with a fault on the phone line I could go on but I've lost the will to live. Took me three months to get shut of them. Went straight to their chief execs office and reached the point where they said they'd issue a deadlock letter to submit to Ofcom, I said 'fine, lets do that' then they backed off and decided they owed me money rather than the other way round. Do yourself a favour - STEER CLEAR
Reviewer
John Jones
Location
north Wales
Date
25/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After over 4 weeks of phoning TalkTalk regarding very slow broadband fibre speed eventually engineer sent who decided problem was outside of my premises.
Have now waited 10 days for Openreach to come out and repair.
Customer service from TalkTalk is truly abysmal-all words no action.
The worse company it has been my misfortune to deal with in some 50 years.
Avoid at all cost.
Reviewer
Tina
Location
Hamilton , South Lanarkshire
Date
25/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
if i could give talk talk no stars i would. i have been with them a year and a half and my internet speed was poor and i kept losing connection, then my partner decided to try the fiber broadband. so he order the large only to be put on the medium which i though okay they obvs dont do the large in our area. so i got my bill for this month i am having to pay a full month for simple broadband and a full month for fiber because it start half way through the month i was ticked of but this i could but up with. we was promised 39 - 40 mbps with the fiber did a test and its only coming up to 24mbps so my partner was on the phone for 2 hrs trying to explain that this not right to only get past from one person to another, finally they said they will send someone out to fix it in a week. so as i though if i aint getting the speed i shouldnt have to pay for the fiber just the simple. so i phoned up to say about this and again i was past from one person to another who just totally didnt understand what my point was so finally i asked to speak to someone higher than them. when i finally got through to him he was so rude didnt understand a thing wasnt going to reduce my bill and was saying i would get a £300+ cancellation fee so i asked to speak to his boss only to be told no. i put my partner on the phone to him to see if he could get some where with this guy but he had the same problem after a long heated argument the guy said he will get his boss to phone in 5 - 10 working days, so the moral of the story DO NOT GO WITH TALK TALK!!! there customer service is so poor and you just get past from pillow to post.
Reviewer
Rae
Location
Aldershot
Date
25/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tomorrow I'm cancelling my direct debit and my contract. I've been with Talk Talk for 5+ years and when we moved they just took the mickey of it.
Was told would get max speed of 3.3 mbs/s and a min speed of 1.2 mbs/s and instead we barely get .70 kb/s. When called spent two hours on the phone to sort the issue out. They took 10 mins just to run a line test and told us that the fault wasn't with them, but somehow with us or there was no fault at all and although they were supposed to send out an engineer for our new home, one never showed up. They say one wasn't needed, but now they want to charge us £65 to have the engineer that we were told was supposed to come out, actually come out.
When making a complaint of the unhelpfulness of the customer service rep. Was told a ridiculous story that it can take 10+ days for 'the line to settle' so we could get the speeds listed.
Not buying it. My neighbors all get 2.62 mb/s to 37mb/s on other carriers. So I'm taking my business elsewhere.
Reviewer
Steven
Location
Staleybridge
Date
24/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Another company not bothered about customer loyalty, been with talk talk 5+ years have less than 4 months left on contract asked for the new deal.REPLY
We cant do it for existing customers just New ones .absolutely unbelievable and not helpful customer services.
please consider customer services on broadband deals before you buy.
Reviewer
Cerys
Location
Bridgend
Date
24/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I have ever used!! Dreadful broadband speed which means I was unable to use the youview box and entertainment package that I was sold, cancelled within a week and was told I would have a cancelation fee of £380 plus a month and a half worth of bills due to my contract starting just before their billing date! After spending several hours on the phone to numerous advisors (one of which hung up on me) I have been able to waive most of the fees however they still took £34 out of my account which I am now trying to claim back! Never again!!
Reviewer
Ilenuta Neluta Dumitru
Location
5 Chadway
Date
24/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really disappointed of this "kind" of company, I couldn't understand properly their advisors customer service they talk mixt English and Indian, poor service, poor signal, they said free of charge TV package because I'm their loyal customer and at end of all appeared on bill with extra charge, i've been calling many times to ask for leaving this company ...Their force me talk with an Loyal Talk Talk... Totally headeck
Reviewer
cath
Location
birmingham
Date
22/07/2015
Ratings
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Talktalk is the worst company i have EVER dealt with i was two days late to ring up about cancelling an account at a house that i no longer live at and i now have to pay untill august which is disgraceful and on top of that i demanded that the line was blocked and that the internet or phone could not be used as i DONT live there anymore but it hasnt and im getting charged for other people to use my account even though i have asked it to be blocked. Opening a new account with you was the worst experience possible i ordered my new internet deal only to find you hadnt actually sent it out you cancelled it but wasnt told about it you made me miss the lovetoshop voucher deal and i had to wait THREE weeks for yout lousy internet to be installed and the worst part was having to arrange it over the phone with your customer service on my mobile because your too incompetent to install a landline costing me £68 to talk to an entire customer service team which cant understand english!!! I was finally given 30 credit and then asked to arrange it all myself having to ring up again and speak to the most incompetent manager ive ever spoken to in my life repeat catchphrases obviously read of a script because he didnt have a good enough grasp of english to reposnd to me .... again costing me a bloody fortune, so im stuck with this pathetic company now paying for TWO accounts and the only way for me to sort it out is to ring up which will in no doubt cost me about £68 quid. AWFUL COMPANY
Reviewer
Charlotte
Location
Golders Green London
Date
22/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Overall very frustrating & disappointing broadband experience. Paid for broadband in central London but internet was regularly unavailable. Have had to hot spot from my smartphone on a regular basis. Multiple customer service calls failed to resolve the technical issue and no refund was offered.
Reviewer
M Smith
Location
Cardiff
Date
22/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was a loyal AOL broadband customer for 10 years. TalkTalk suddenly stopped debiting my broadband fees, and blamed ME for their oversight! I spent many many hours trying to sort it, on the phone to Indian call centre, where we hardly understood each other. It took months and many phonecalls to finally get shot of them, and they charged me late payment fees. The broadband was terribly slow anyway, so I was thinking of changing, but their customer service was just THE worst I've ever experienced. Do NOT sign up to them. I've ended up paying £76.92 for the last 2 months, and only had a few days service!!! These are just the WORST company of any kind I've ever come across. They even refused to close my account, as they said the address on their system didn't match the one I gave them - which is where I live, and they'd been supplying my broadband to.
Hate them with the most passion. Grr
Why can't I rate zero? or better still, minus 1 million!! DON'T sign up - you will regret it
Reviewer
geoffrey atkinson
Location
malton yorks
Date
22/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
rubbish service no speed to it what the hell am i paying for looking for a new supplier nothing could be worse than talktalk
Reviewer
Isebel
Location
Norfolk
Date
22/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Exceptionally poor customer service. Spent 8+ hours on the telephone over a 2 month period. Sent from one department to another with considerable delays and cut-offs. Sent around the same loop about 8x. Still ended up with no service, no telephone line. Very poor communication between Talktalk and BT Openreach. Individuals working there trying their best, but poor system.
Reviewer
mrs pay
Location
herne bay
Date
21/07/2015
Comments:
Useless useless useless. Worst customer "service" ever. Have been a customer for years but cant wait to leave. Upgraded (allegedly) to fibre optic broadband 24/1/15. Reported no internet on 17/7/15....not sorted out by 22/7/15. Called them AGAIN to be told we are not on fibre optic....theu forgot to switch us over! Have been charged for this for 6 months. When i said i was not happy and want to leave i was told i would be charged a penalty for breach of contract. EXCUSE ME...WHO HAS BREACHED THEIR CONTRACT??!! Then the call was suddenly cut off & now cant get through to waste another 59 minutes being told i'm in the wrong. Well worth paying that bit extra to go with a decent professional company that values their customers! Talktalk are lying passive aggressive bunch of incompetent unhelpful idiots. Stay well clear.
Reviewer
Judge J
Location
Brighton
Date
21/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I have never ever experienced such a lack of customer care or professionalism. The whole Talk Talk experience is a joke. They were notified on 28 June of my home move and told connection would go live in my new place on 13 July. After 6 hours on the phone trying to communicate with staff that have no English language skills was enough. Talk Talk had arranged for a BT engineer to attend my property but did not bother to inform me of this visit. When questioned and asked what time the visit is booked for so that I can arrange time off I was told that they can't confirm this until 24 hours after my appointment - where is the logic in that ???
Constantly refused to escalate the complaint to the UK - call centre is based in the Philippines. In the end I googled the CEO and contacted directly. A tiny bit of hope there, I have now cancelled Talk Talk with no cancellation charge and have since joined Sky who have dispatched the equipment to me already........complete contrast to Talk Talk.
Talk Talk may be cheap but be warned no customer care whatsoever and even the UK staff confirm the set up is a shambles !!!
Steer clear is my advise
Reviewer
Shaniqua
Location
England
Date
21/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wouldn't recommend talk talk to anyone! It works at a snails pace! You can barely do anything without constant loss of internet, constantly having to reset the router. I completely regret buying this internet as it doesn't meet my requirements or anyone for that matter! Do not buy talk talk. Its shit!
Reviewer
David Turton
Location
South Yorkshire
Date
21/07/2015
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I am only getting a speed of 0.8mps, contacted supplier twice,spent up to 1/2 hour going through settings and set up but still pathetic......
Reviewer
Erin
Location
Edinburgh
Date
21/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk customer service was the most frustrating service I have ever had the misfortune of dealing with. I wanted to cancel my account after moving to a new flat, the first lady was incomprehensible and eventually cut off the line. The second time I rang, I could hear people in the background but no one was responding to my 'hellos'. The third male incorrectly typed in my security details (even though I spelled them out with the phonetic alphabet) and thus was unable to access my account and subsequently kept me on hold for 5 minutes. The problem is currently unsolved. I have no idea whether my account is cancelled or not and i'm too infuriated to bother calling back today. I was informed that they are charging me for 13 months even though I was on a 12 month contract because it is apparently a 30 day cancellation process. My advice to you is do not subscribe with talk talk, their internet has been slow and unreliable and often I have resorted to using the library's. Their customer service is appalling.
Reviewer
Alan
Location
Devon
Date
21/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Don't touch TalkTalk. First they 'slammed' me when I moved house (pinched my line and number without asking or telling me), then when I tried to leave they stung me with a £236 "contract breakage fee". It took me weeks and dozens of phone calls to South Africa to break this impasse. Their people tell you they will sort it out but they don't. Their billing is difficult to understand and impossible to change once it's there online. After 5 weeks my new provider took over my line & broadband and, after considerable stress & worry, I finally got TalkTalk to refund my "contract breakage fee" that should never have been applied. They have never apologised and I will NEVER consider joining them ever again.
Reviewer
Mike
Location
London
Date
20/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
OK, so I've finally managed to get rid of TalkTalk and it is, literally, a great feeling. From day one it was bad service. Download speed started off at about 2mb. Previous suppliers managed around 12mb. When I queried this I was told it's just setting up and it'll improve...
It didn't.
When I called again I was told it was because of the distance from my flat to the exchange. I made the point that neither my flat nor the exchange had moved but they couldn't seem to grasp this concept and simply repeated themselves as though it was some religious mantra.
Finally get TalkTalk to send an engineer. To his credit he did manage to get the speed up to 6-7mb but he said the wiring in my flat was incompatible with TalkTalk's equipment at the exchange. Of course this is a lie since it's standard bt wiring and no other provider had any problems with it.
So I think at least it's useable and I didn't want to waste any more of my time banging my head against a brick wall and will just get on with my life.
Occasional times where the service just fails for a couple of days are par for the course with TalkTalk.
So then we move on to the TV service. Anyone moving from Sky or Virgin who might be expecting a similar service, you can forget it. This isn't because of any fault, it's just awful. From the limited number of channels to the bad interface design to the fact it takes about 3 seconds to switch channels (it doesn't sound like a lot but try channel hoping with that delay) and the DVR which will randomly not be able to play recordings. It's just awful.
Also don't get conned by the "free" YouView box offer. It's not free. It's a loan and you have to send it back when you leave TalkTalk. Which brings me to the latest saga...
So TalkTalk are supposed to send you this bag so you can return the tv box. In my case they didn't. At the time I think this is just TalkTalk being rubbish again and wait but then I get an email to say I haven't returned the box.
I call and explain the situation and (for once) I get someone who understands. I can only assume this is because it's a common complaint. She agrees to send "another" bag. Before the bag arrives I get another email... "We're going to charge you £75 for the box"! You can imagine how happy this made me. So I call to complain, yet again, and after much time they say if I call with the postage ref they'll make sure I don't get charged. So today I send it off and give TalkTalk a call to give them the ref. 33 minutes it takes TalkTalk to write the 12 digit reference into the notes and even then they can't guarantee I won't get charged!
To me this seems like a scam. I received every bit of marketing rubbish they send but not the returns bag they're supposed to send??? My view is that either enough people don't notice the extra charge or just don't care that TalkTalk can view this as a bit of free money and a scree you to the customers who want to leave. Of course, it might just be a coincidence. I guess I'll never know.
What I do know is that whether they charge me or not, today is a good day because TalkTalk is out of my life
Reviewer
Elizabeth
Location
Edinburgh
Date
20/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This has to be the worst internet provider and customer service that I have ever received. I have spent hours on the phone to them and have had intermittent service for months. They have lied to me, blamed my hardware, plus tablet, mobile phone, laptop, the wire. Anything to get out of admitting that they are at fault. They have promised compensation, a new router and have delivered none of it. Eventually they offered to send an engineer out to look at the fault, but if they thought it wasn't to do with them I would be charged £55. In the end I cancelled after their track record of lies and incompetence. I have been told that I have signal all along, never mind just replacing the router. I questioned why I would want to spend at least an hour and a half on the phone to them if my service was not working. Avoid at all costs.
Reviewer
Ranveer
Location
Bedfordshire
Date
20/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Probably the worst customer service I have ever experienced. Inconsistent staff, broken promises, constant lying and overall very poor service. Can not believe this company still has customers. It would be in the interest of the consumer to shut Talk Talk down and start again with customer service training and that goes right to the top. The only great thing is that hundred of people feel the same way about Talk Talk so at least you know when they are abrupt and rude down the phone to you that its not just you they treat like this!
Reviewer
captain
Location
glasgow
Date
20/07/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
moved from bt to tt what a wast of time pay my bill to tt by direct debit but talktalk just help them selfs to what ever amount they see fit to take from my account which is also nearly three times what i should pay phone up to complain and get messed around by call centers in mumbai always when you go to check your bill you cant get to see it on line as there is always some sort of tech problem so you can never check your billing until you get bank statement thenmoney has been taken all in all they are pure rubbish dont fall for all there fancy deals telling you it will save you money as it will not they will plunder you bank account for what ever they whant to take so dont say you have not been warned beaware
Reviewer
ANN
Location
Warwickshire
Date
20/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling company.
We have had ongoing problems for 6 months, with both our broadband and landline. We keep having a call divert added to our line, that we haven't asked for, and the call divert is to a number we have never heard of, so we haven't been getting vital calls. Broadband is useless. Slow speed and intermittent faults.
The worst is the TalkTalk staff. Philippine call centres with staff whose grasp of english is so poor that are not capable of understanding what you are saying. They lie repeatedly, make promise and appointments that are never kept. After months of problems I have finally got to speak to an English CEO manager, Linda Davidson, who was so unbelievably rude, patronising and aggressive, you would have thought I as in the wrong for daring to complain about all the issues we are having. Obviously a rising star in the TalkTalk Sales Prevention team. Like other reviewers,my advice is just save your time and effort and pay the extra few pounds, and AVOID THIS COMPANY LIKE THE PLAGUE.
One star is high a rating for this company.
Reviewer
Daniel
Location
Worcester
Date
20/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst internet provider in existence. The company must be breaking some kind of law from exploiting people this badly. I absolutely hate them. Continuously putting the price up month after month. Avoid at all costs.
Reviewer
alan
Location
Stratford upon avon
Date
19/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
From the day I switched from Sky to Talk Talk, my connection has been very poor and constantly intermittent. I made numerous calls to rectify the issue and was told if an engineer finds a fault then I will be charged. Today I spoke to an tech who said their was nothing wrong with my equipment and the fault was with Talk Talk because they'd set the signal too high?! So it's taken 12 months to find this out... utter rubbish. Finally my 12 months are up and I've cancelled it. I shall never use this service again - be warned.
Reviewer
Angry Tommy
Location
Bearsden
Date
18/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If only there was a minus button. Absolutely terrible. Add on broadband to my account, wait weeks for an engineer appointment, an its a no show. Spend 55mins on phone to talk talk for them to tell me my broadband is working and active. I explained, how can my broadband be working without a router!!! I have now to wait another 3 - 5 working days for a router. Wish id read all these bad reviews before switching! Total joke of a company!
Reviewer
A Burgess
Location
devon
Date
18/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I moved house last year and thouhght my contract was terminated i spoke to the adviser and asked if i could transfer to my new address as it is remote where i am taklktalk cant provide the service so the contract was cancelled when i moved away i thought, but now 7 months later they put a credit agency on me to claim nearly £200 as the contract didnt end until a few months ago. So i am paying for a contract on a phone line i couldnt use in my new home. Perhaps they want to tell their advisers to make it clear to customers that cant transfer their phone lines that contracts have to be cancelled in writing so to avoid being persued by a credit agency demanding payment. One of many unhappy ex customers who wont be recommending their services.
Reviewer
Warren
Location
Birmingham
Date
18/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Can't put into words how bad this company is! They are that unprofessional that they should be SHUT DOWN for good! After they switched us from AOL to a new account they continued to take our money for both accounts even though we only have one line and they didn't close the account down. After spending hours on the phone for a refund of my money they told me that they had moved the money to the new account and I could have a refund. After persisting they told me they could send it in 10 days time by a cheque! to me They refused to pay it directly back into my account of which it was taken.
After advising their agent on the phone (recorded call remember!)I have therefore INVOICED Talk Talk £50 a day for holding my money for the period that they have quoted to return it back to me directly to the Head of Complaints – CEO's Office, TalkTalk Group, PO Box 344, Unit 19, Southampton, SO30 2NP.
Had a call from yet another incompetent agent claiming to be the highest in the tree from the CEO office saying that they wont be paying my bill and that mistakes happen. If the bill isn't paid then I will push it through the legal system. Already Complained via OFCOM and will be CLOSING ACCOUNT irrespective of any fee's to GET RID OF TALK TALK FOR GOOD! NONE RETURNING CUSTOMER!!!!!
Reviewer
Lee Bailey
Location
Derbyshire
Date
17/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband always full of faults, Very very slow at sorting the issues out. Promised calls and text messages never happen. Super super slow Fiber optic. Poor poor poor customer service. I can not believe how bad they are. Roll on end of contract. It shows by all of the other reviews that they really need to do something. Also make UK call centers, Call times would be halved and issues sorted very quickly. More efficient service would not hurt.
Reviewer
Rob
Location
Cardiff
Date
17/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
My situation is maybe a little unique as I was never technically a customer as I cancelled before going live (phew!). However I did give them an 'upfront payment' before connection and there lies my problem.
I have been chasing my money now for over month after being originally told '10 days max'. I've spent a lot of time on the phone do these people (India? Philippines?) who are always polite and apologetic yet completely powerless and scripted.
I logged a formal complaint against one specific guy who blatantly lied to me only to find that my complaint was logged as 'related to refund', I was told I'd receive a phonecall to follow up on the complaint only to receive a text message from a personal number from a guy called 'Juan' (no, I'm serious!) saying they had tried to contact me and would be closing the complaint in 3 days if I didn't reply. Juan does not reply to texts.
After this I received a more formal email saying that they will be resolving my complaint by sending me the money! It was always my money and never in dispute that it was being sent to me.
Anyway I'm hoping for a resolution soon! Horrible company, avoid like the plague!
Reviewer
Steffoni ryan
Location
Edinburgh
Date
17/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The only reasong ive left 1 star is because i couldnt do no stars!! Absolutle waste of time to even change to them, was offered talk talk package phone tv and broadband, gave the 10 days for it to settle and grt a steady speed which has never happened, have had 4 engineers to my home and changed router twice, issue started 31st of may, 17th july im writting this and still not fixed, was offered compensation of £3.76p for my inconvenience! Furious is not even the word!! Have had to make in excess of 25 calls to the cust serv, none of which have ever been UK based as advertised, have waited in for new equiptment and 4 times on engineers, currently on hold to them again into my 33rd minute of the call, theyr customer service is disgusting!!! AVOID AVOID AVOID AVOID!!! Dont switch even if the deal looks great!!!
Reviewer
P Sargent
Location
Chelmsford
Date
17/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have had problems with countless people telling me they get a "sorry there is no reply thanks for calling please hang up" instead of busy tone when I am using my phone. All my efforts to stop this at all levels of customer service up to even the CEO Dido Harding have failed. I am currently also having problems with my so called free sim Talktalk offer with their TV plus package. I was charged £14 for data used on a day that the amount of data used should have been included in the data allowance.
A very unprofessional attitude by call centre and CEO office should be warning enough to steer clear of this company
Reviewer
Mark
Location
Sheffield
Date
16/07/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Broadband is OK, 4.5Mbps so standard basic broadband. Only problem is if you have to talk to them, Indian call centre so it can be hard to understand and be understood. 30mins on the phone to them is normal and frequently you have to ring back when they get it wrong and go through it all again until they get it right. The online account system goes down quite regularly so you can't access bills, etc. If you get the bog standard phone, be careful of the costs, it's always cheaper for me to use my mobile (which is crazy), so I just use them for broadband and people ringing in. I get the feeling they aren't really setup to run such a huge service, hence the frequent mistakes.
Reviewer
Dany21
Location
Bradford BD4
Date
15/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst customer service I have ever experienced is with TalkTalk
1. No internet for 2 weeks after connection !!!!
2. Useless Fault managers
3. Download speed about 1.36 MB/s
4. Wireless Router Keep Disconnecting or Dropping the Connection
Reviewer
Edina Varga
Location
London
Date
15/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I just spoke to the "customer service" manager - who I assume is in India.
I explained that their outsourced delivery company - UKMail - did not deliver my router during the day (yesterday) and time that was confirmed to me.
I contacted UKMail's customer service team, who confirmed it to me, that they are happy to redirect my package to my work address where I can actually receive it [as I already lost a day off work on Tuesday, where the router was supposed to be delivered].
Then, I contacted TalkTalk's customer service team - after several redirection & "I am not the right person to talk to" - I finally got through to the manager.
He could not do anything else, except repeat my name 100 million times (absolutely unnecessarily) and repeat that there is nothing he can do.
After 35 minutes on the call with him, he finally admitted that the only reason he is not helping me because he is not "authorised" to pick up the phone and talk to UKMail.
It is absolutely unacceptable!
With this, he was not only stating that he could solve my problem - and he is choosing not to - but also that TalkTalk is going to charge me for a service that their company is not actually providing.
If you want peace of mind - don't go with TALKTALK because if anything goes wrong with their service, they will choose to ignore it, and they won't help you at all!
Reviewer
Karl
Location
Belfast
Date
15/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Tlktalk asked me to upgrad to better broadband and an entertainment package what a joke never worked then got a phone call from some woman who my God couldnt speak English so got frustrated and told her where to shove the service have now been informed that id have to pay 854 pounds to leave lol are they insane they employ people who cant even spell as i was asked to spell SCHOOL blimey so called English/Irish company employing people who cant converse with their customers just goes to show when a company gets big it could care less about the people who got them there ie US the customers grrrrrr id rather just have the BBC channels TALKTALK oscar for most annoying stupid and crap company who lie everyday to its customers
Reviewer
Samantha
Location
Market drayton
Date
14/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i am fuming with talk talk i have been with them for two weeks non of the services they provide work and now i want to cancel they want £182 cancellation fee!! THEY ARE JOKE!!!!
Reviewer
gerald poliri
Location
Glasgow
Date
14/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
have been sent a final bill for £393. 51 this includes £296 .65 for package i assume disconnection early before so called 12/18 months contract ? i have asked three times to only getno answer just pay the bill .
so my problems with talk talk started sept 2014 you view book not getting drama channel so i discontinued tv servce and told to keep the youview box i said to girl this is a waste send me a pack and i will return box as i do not use it no bag arrived november 2014 a £50 charge for not returning box told them i was told t keep it or even dump it asked for post bag it arrive and was returned refunded my charge .
then in oct/nov 2014 started getting disconnected from broadband and very low speed 0.56 and that was from a 8.00mps speed this was the start night after night phoneing customers services and getting its back up to normal then one hour latter back to being poor again this went on night after night till april and if i requested a technicion to call they stated i would have to pay £60 if the fault was in my house . in april i had enough and asked to leave the company only to be sold on moving to fibre this would stop the problem i said ok and my problems go worse on the day i was to go fibre at 4pm live i got no service at all nothing dead three days complaining to no avail i had had enough i was leaving only to find a final demand for £393.51 which i refuse to pay i was told last bill would be £96 .86 with a £50 discount then to be sent another for £296.65 for early disconnection after i have been wth them for over three years no way was i paying this bill
and i now await being debt collectors
MY WARNING TO ALL TALK TALK BROADBAND POSSIBLE NEW CUSTOMER BEWARNED STAY WELL AWAY THIS IS AS BAD AS IT GETS BEWARNED STAY WELL CLEAR OF TALKTALK BROADBAND ...PS I LATTER FIND OUT IT WAS A FAULT AT THERE END DROPPED PACKETS IN BAILLESTON
Reviewer
CHRIS CLAYTON
Location
NORTH YORKSHIRE
Date
13/07/2015
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Overall very good service! Reliable steady broadband if not ultra high speed. Very good helpline with indian staff polite and helpful. Reasonable costs. Overall good service for the money-will stay with talk talk
Reviewer
Tom Trinder
Location
sw1
Date
13/07/2015
Comments:
customer service is the most amateur shambolic time wasting experience I've ever come across, utter contempt for the customer experience, if ever you have a problem, think carefully before you book days of work, they don't turn up, they don't care.
Reviewer
Ryan
Location
Colchester
Date
13/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk are a bunch of incompetent, lying, untrustworthy, thieving buffoons. Broadband was absolutely shocking dropping to speeds of 0.05Mb, rendering the internet and on demand TV useless. It only ever peaked at 2.4Mb every now and again. Speaking to their Indian based call centre and tech team was a waste of time. I was informed over the phone that my speed should be 5Mb and that they could get it to this. They then carried out tests and informed me that they had done all the diagnostics and tests that they could possibly do and that my broadband was as good as it will ever get. They then went on to say that TalkTalk are unable to do anything else to improve my Broadband. Funnily enough though, the recording of this call was 'unavailable' when asked to provide it to the Ombudsman. Because of this, I have no proof that I complained about my speeds dropping to 0.05Mb all that time ago and no evidence that they had said there was nothing more TalkTalk could do. If you deal with TalkTalk, insist that everything is in writing and keep records. I did this when it came to dealing with my remaining mobile phone contract and let me tell you, they really don't like having to deal with customers in writing and still try to phone instead, despite requesting email or letters. Wonder why that is! I have now switched supplier and am enjoying speeds far greater and more stable than they could ever supply. We're talking speeds up in the double figures. Want my advice, stay well away from them!
Reviewer
Anna
Location
Glasgow
Date
13/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm so angry for myself for not doing proper research before getting a broadband. The TalkTalk is absolutely terrible company.
Waited really long time for their engineers to come and for the first appointment nobody appeared, so i took a day off a work for nothing, then i had to set a new appointment and wait another month for them to come, second time they finally appeared, and even though the internet speed is absolutely slow, mostly not even 2Mbps, i thought that everything is ok, finally i had at least the internet. for the first month i was charged normally, second month i was charged over 80 pounds !!! and guess for what! for the missed appointment. even though i wrote them right away that day, that the engineer hasn't come, and they wrote back, that they are sorry and the engineer was near the property and the property looked like no one was in. ?!!! why to buzz right? just look at the windows and if there are no curtains go home... well that's their perfect service! not even that cheap if they will fine you for their own mistakes.
Reviewer
Taylor
Location
London
Date
12/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. not even worth the couple of quid you hope to save in money of the broadband service - you'll pay the price in your time and effort! i couldnt advise strongly enough against the service
Reviewer
Karl Whitburn
Location
London
Date
12/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Today I will be cancelling my contract, I have been with them over 5 years now and this week my broadband has dropped out about 50 times, no joke. 20 times on Wednesday and my download speed last night for some new software dropped to 28kbs at one time. It took 2 hours to download, I am meant to be getting 10Mbs and the file was only 900Mb's.
I wish I could give zero ratings here...
Reviewer
tony
Location
newtown
Date
12/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
keep a way,worst service ever ,6 months with slow Internet ,blocked out of bank accounts, a number of times,as service taking to long,had to re- register bank accounts ,moved to BT rectified 1st day,they told me i had broken contract,not a charity,as paying for a service,that they could not sort,?
in total about 9 hours on phone passed back and forth,is this the year 2015?
Reviewer
Allan Rogers
Location
Bedfield
Date
11/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer ever
. They lie saying they will contact you but they dont. unusable brodband bright sparks engineer came, told me the problem was outside. No answer from talk talk even after ringing them several times.
Moving to BT. Save your money everything is ok with talk talk until you have a problem.
Reviewer
Jean
Location
Salisbury
Date
11/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Reading these post which articulate everything I am feeling makes me feel slightly better. Broadband speeds next to nil. Over a month now and our fault incident has been CLOSED 3 times! Engineer visited the house and said internally all fine. And Open Reach would be out the following Tues/ Wed/Thurs....you guessed it, nope, called and after an hour of excuses, they admitted they had no idea why they didn't turn up. A week later another visit scheduled, even phoned me to confirm. NO SHOW......today phoned again to be told complaint closed down AGAIN. How can they get away with this? Next engineer visit scheduled for next Thursday. Avoid like the plague.
Reviewer
Lijana
Location
Dunbar
Date
10/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
After being over 4 years talktalk customer, didn't expect that they could do it something like that.
I was moving my home to new build house. Spoke with talktalk customer service about changing address,
been told they need 10 days for escalating. Phone them after 10 days - said need another 10 days,
phoned them again after 10 they said again 10 days.
Finally after about 30 days phoned them again and they said - sorry we cant provide you broadband!!!
Wow great news a was waiting for them so long thank you for leting me know!
Reviewer
Tom Jordan
Location
St. Ives
Date
10/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse service I ever used. Problems with the service from the day it went live. They tried to over charge me twice and within the probation period they are charging me to leave. They failed to inform me of advance charges. The internet speed is very slow the download speed I should have is 16.5 and its only at 6mb the upload isn't even 1mb. If you don't wanna be messed around I don't recommend this company.
Reviewer
Doug Staples
Location
Newbury Berkshire
Date
10/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have been with TT for some years, however, the last 6 months have been terrible. We persistently get a connection but are not served with IP info, so, no service. Then when you do a speed check with TT, they tell me I've got 1.2megs, then I do a test with a NON TT site, and guess what, - I have about 0.4megs.
The web site drop down answers that they have pre-programmed are irrelevant, the assumption being that UK customers are thick. So, how to get out of a contract, - it's simple, - if the service provided is not "FIT FOR SERVICE" then you are no obliged to have it, let alone pay for it, I wrote to TT cancelling the service, oly to get a letter back asking me for my address, mothers maiden name and my telephone number. The address and telephone number were of course on my first letter! I have now sent them another letter of cancellation, and a copy of the letter to my Bank cancelling the DD.
TT used to be quite good, but something has got lost when the entire company started working from some Indian sweat shop desk. The staff are very polite but unintelligible. I think they should simply concentrate on my Saturday night Curry rather then mess about with telephones and Broadband.
Reviewer
Ali
Location
Manchester
Date
09/07/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Service is highly variable in speed and connectivity.
Customer service is absolutely atrocious; almost impossible to actually get to speak to someone and when you do (by threatening to leave) they are completely script based and of no actual assistance whatsoever.
Reviewer
Peter
Location
Hertfordshire
Date
09/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been a TalkTalk customer for years and often recommended them. I would not recommend them any more and will be dumping them ASAP! The issues are numerous and include significantly reduced broadband speeds, outages, inability to get emails, and dreadful customer service based in India where staff simply read through a script and fail to deal with issues.
Coupled with this there is the arrogance of the senior managers who do not really care about their customers' experiences. For example they do not publish their contact details and the so called customer service staff refuse to provide it; and if you make any complaint publicly on their Facebook page, the comment disappears!
Any one contemplating doing business with TalkTalk should be very wary as there are clearly more disatisfied customers than is reasonable.
Reviewer
F.Shoaa
Location
Southampton
Date
08/07/2015
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Really low internet speed, lots of lies, poor customer service, agents don't know what they're talking about, everybody says something different. Left talk talk to join a better company once contract finished but found out that they have charged me £385 for cancellation!!! waiting for resolution!!! It's ridiculous.
Reviewer
Mandy
Location
HEBBURN
Date
07/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is a disgrace the hole time i was with them i had limited internet signal even the engineer that attended said it wasnt picking signal up , the tv boost that i paid extra for never ever worked ,everytime you ring them your on waiting for over an hour each time ,managed to get through twice over 8 months and there wanted is to start taking the box on the wall off or id be charged for the engineers visit and the second time i got through was to cancel ,still receiving bills now even tho i ve left the property and refused to take this service to my new home or should i say what service,my advice to anyone is stay well clear of this company
Reviewer
HC
Location
London
Date
07/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Probably the worst customer service I have ever experienced. Inconsistent staff, broken promises, constant lying and overall very poor service. Can not believe this company still has customers. It would be in the interest of the consumer to shut Talk Talk down and start again with customer service training and that goes right to the top. The only great thing is that hundred of people feel the same way about Talk Talk so at least you know when they are abrupt and rude down the phone to you that its not just you they treat like this!
Reviewer
Marta
Location
London
Date
07/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really annoying.
I signed a contract online for only broadband services for £21/month and they pretend me to pay £24/month because there are "extra cost" added which I have never agreed with. Therefore, they have made an unilateral contract change and it is not legal anymore.
Apart from that, and altough when I signed the committed to send an engineer to my place to set up everything, some days before they texted me (SMS) that it was not needed ?? and they cancelled the appointment.
The day it was supposed to start their services, I didn´t have internet access and when I called customer service department they said that my contact number wasn´t recognized as a customer one and I had to call a different department (for non-customers). I called and a pre-recorded message told that they had problems with broadband and they expected to sort them out the next day at 9 pm. None picked up the phone.
I went to chat and the only solution they gave me was to ring the same numbers I called before. I did, and the same outcomes.
I ask to the chat customer service to cancel my services and she disappeared.
By email, by phone, ... they don´t listen at all and they pretend me to pay their £24/month just because threating with a debt collector use to be enough convincing, regardless customer rights.
I had to pay Virgin Media an interesting fee to get back my services the day TalkTalk should have start providing me broadband because I do work from home and couldn´t stay without internet access.
I am looking at the possibility of bringing TalkTalk to the Court through a collective action. Once you pay for services, you have to get them. If they break the contract, customers are free to finish their obligations as well.
Reviewer
Harriet
Location
Date
07/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting.
I ordered the internet with talktalk since the end of april, and i've never had the internet.
countless phone calls, huge phone bills because the housephone doesnt work also.
theyve booked technichians to come who havent bothered to show up but yet they tell me if im not here for them they'll charge me £60 odd.
ive been asking them via facebook to ring me for the past week and half, they have said they cant ring me. LOL.
ive paid my bill even when i havent had the internet i think their disgusting. i'm fuming.
If it isnt sorted soon i'm cancelling my direct debit.
Reviewer
Terry
Location
Stourbridge
Date
06/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was an AOL customer had no problems since 1996, then in May 2015 Talk Talk take over, what a difference continually loosing conection and customer services well is there one get call backs within 48hrs by someone who wants you to remove sockets from the wall and been promised a manager call back but after 4 days nil.
DO NOT CONSIDER THESE AT ALL
Reviewer
Catherine McCabe
Location
Lancashire
Date
06/07/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I was with AOL when they turned over their service to Talk Talk. AOL have great customer service and I had been with them for a number of years. Talk Talk broad band speed was hopeless- less than 3MB. After a number of months I decided to switch to Virgin Media and contacted Talk Talk. They gave the usual and almost aggressive pushy 'we can offer you this' etc, even though I repeatedly told them I would not change my mind. I am now receiving early morning phone calls from the company. DO NOT deal with them unless you want a terrible product and an even worse customer service.
Reviewer
Sandy
Location
southall
Date
06/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely dreadful broadband and telephone provider. Broadband was totally unreliable, connection was rubbish and the router was outdated. When I first took the contract with talk talk, it was the cheapest around but recently I have found cheaper and better service with Sky. I didn't have a direct debit set up with talk talk because of a banking issue and I was charged an extra £14 a month because of this (£10 'admin charge' and £4 non-direct debit payment charge), this is an extortionate sum which was more than half of the price of my package. Internet connection was poor and would go on and off.
Reviewer
Peter
Location
Cambridge
Date
06/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
TalkTalk is the worst provider ever. Not only did their internet not work either fast (max 5 Mbps), it also crashed regularly. Because of these issues, I wanted to change provider. However, they wanted to fix the problem first (fair enough), within a 28 day window.
After more than 6 hours (!!!!!!) of conversation on the phone with their attempts to fix the issue remotely, they send an engineer. The engineer found the issue to be a hardware issue on the line somewhere outside the house, and told me a second engineer would soon come to fix it. After another 9 days, no one came the 28 day period was over and I wanted to finally cancel the line. However, on the phone, they gave me dubious reasons why I could not cancel it. First, apparently the issue had been fixed 14 days ago (which clearly it had not been!), and second, they wanted more time to send an engineer (after 28 days with no proper internet!).
The worst of it all, however, was that TalkTalk never kept me updated regarding the issue. They promised me 7 times to call me back "within 72 hours" - and then never did. I had to call the tech team again (after an additional 24 hours I gave them), but they never had any information regarding the issue. This is outrageous. Especially because it always takes at least 20 minutes until you have a person on the line who you can talk to. If you call them every 5 days or so, it will cost you HOURS of waiting on the phone, which is just waisted time!
What's worse: If you do want to cancel, you still have to call the tech team first. That's 30 minutes of standardized questions (you already answered about 100 times), before they forward you to the "loyalty team" where you can cancel. There, they will ask you the SAME questions (another 10 minutes of your time), before telling you that you cannot cancel.
That's when you start arguing, but to no end... There are some Indians on the other line, who tell you they have to follow procedure, and cannot allow you to cancel just now. WTF?
Reviewer
Naved
Location
London
Date
06/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute shocking level of service!!
Here is the build up and as to why you must stay CLEAR of this company. Yes they advertise everywhere... but fail to deliver (literally).
As a business broadband customer for almost 12 years (Freedom2Surf, then Tiscali, which was then taken over by the muppets called TalkTalk) - i was hoping my switch over to a residential Simply Broadband package would be smooth. Being on the TalkTalk Business Broadband tarrif my internet was incredibly slow and I was recommend to switch over to Residentual to have a faster speed. My telephone line was with another provider and so switching to TalkTalk line rental and Anytime package made sense
Basically Telephone line and Broadband would be under one provider and a much cheaper cost.
I was sent letters and emails confirming the switch over date together with a brand new Modem/Router for the Simply Broadband package delivered to my house.
When the switchover date came I was left disconnected at the exchange, thereby no longer receiving telephone calls and loss of Broadband.
This hugely affected my business, deliveries were delayed, communication to suppliers disrupted and with the loss of internet we were totally down.
Worse still the Customer Service agents - were awful. I can only describe them as being totally amateurish as they did not even have a clue what, how and why the switch over didn't happen.
I contacted both TalkTalk Residential Support and the TalkTalk Business Support to at least find out what happened. TalkTalk Residential said somehow you have been disconnected and that they had to reconnect me and my original telephone line is now lost because I have been disconnected. I can request to reconnect but then I will be given a new number!!! This is the telephone number that I have had for 20 years!! Can you imagine my horror!!
OK...so I thought lets speak to the TalkTalk Business Team and see if they can help. The TalkTalk Business were even more frustrating!! Going through the usual steps of Caller Idenfication they asked me the usual (Name, Address, Account Number) and although I answered every question they claim the Security Question I replied to was incorrect!
They refused to take my call further!
I had to eventually Facebook them to complain of the horrendous level of service. And 2 days later I received an email and call from one of their CEO Directors!
The discussion with the CEO went along the lines of trying to establish what happened - and this CEO refuse to even accept any responsibility that it was their mistake.
I had enough!! One call to BT and they got me connected.
For anyone reading and thinking TalkTalk are cheap, cheerfull and have a fantastic package? Think again...
Reviewer
John
Location
Devon
Date
05/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not bother with TalkTalk. The internet speeds (providing you can actually connect to the Internet which you most likely won't be able to do with this steaming heap of shit of an ISP) are absolutely horrendous. It's almost like being back on dialup it's so bad. It's a disgrace they can get away with charging people for a service which is virtually non existent.
Reviewer
Ilenuta Neluta Dumitru
Location
5 Chadway
Date
05/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very disappointed. The worse company and worse staff ever. I done contract with Talk Talk broadband after same days I realised is not good signal and rubish speed then I ask for cancellation contract in that 10 days (was my right as customer) the adviser didn't want to listening me just passed to me an Loyal Talk Talk. What hell I have to pay termination contract if i've ask on time in that beginning contract ( 10 days ) i'm not happy with your service?
Reviewer
Ilenuta Neluta Dumitru
Location
5 Chadway
Date
05/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very disappointed. The worse company and worse staff ever. I done contract with Talk Talk broadband after same days I realised is not good signal and rubish speed then I ask for cancellation contract in that 10 days (was my right as customer) the adviser didn't want to listening me just passed to me an Loyal Talk Talk. What hell I have to pay termination contract if i've ask on time in that beginning contract ( 10 days ) i'm not happy with your service?
Reviewer
janet durden
Location
bridlington
Date
04/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Word company ever keep saying we don't owe them money then keep ringing for money for a mobile I've never had of them they are a joke don't touch this company you will regret it I'm on point of taking them to court had enough now
Reviewer
Chris
Location
Brighton
Date
04/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NEVER NEVER NEVER Go with TALKTALK ow my god, they are the worst company ever, their customer service is so so so so bad.
Unless you fancy a trip to hell and back, don't go with TalkTalk.
Reviewer
Alwin Varghese
Location
England
Date
04/07/2015
Comments:
Firstly of all talk talk is unreliable. While I am making this review, the connection fell to one bar and I am right next to the router because of Talk Talk i lost all my work i was doing. For the people who are considering buying this I plead you not to. I find this experience dreadful. I had to use my phone data to use the internet and to do my work. If you mostly doing work through internet don't get Talk Talk.
Reviewer
Rob
Location
Scotland
Date
03/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with Talk talk for 5 months, awful broadband so bad you can't connect to a phone and laptop at the same time!
Engineer installed the main socket in the back bedroom knowing we had the TV package, I then had to pay for the connectors, they didn't want to move the socket, they blamed BT and I blamed them MY provider! I was so fed up of so many calls to the Indian call centre, emails, them not understanding my issue, I took it upon myself to contact Dido Harding via Linked in (admittedly I had a few wines) Low and behold within two working days I had a response from the CEO office Agreed for a Talk talk engineer to come out, turns out the original adapters were faulty. TV up and running but the broadband (I think currently) is 5.6 and 0.58. Awful!!!
Reviewer
daisy
Location
west sussex
Date
03/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID
I'm moving and have found I cannot cancel my contract I have to pay until January 2016. Unfortunately when I took out the contract I had no intention of moving, however I have just exchanged contracts and have a completion date for 7 days time. This is where my nightmare begins, it appears I cannot have my phone disconnected in my current property as they insist on 30 days notice. I have accepted I have to pay to get out of the contract, I even agreed I would pay whatever I might owe before I move. However Talk Talk refuse to disconnect my phone line all I can do is bar my current number otherwise the new owners can use the service at my expense until 3rd August when the 30 day notice period expires. I called ofcom who said that 7-10 notice to disconnect the line is reasonable and as I am not refusing to pay all exit fees etc there shouldn't be a problem. Ofcom advised me to raise a complaint with the ombudsman should Talk talk still refuse to disconnect my landline. I have told Talk Talk I will escalate my complaint but they will not budge they refuse to disconnect my phone. I have said I will pay extra to have it disconnected but the answer is NO I didn't give 30 days notice. This must affect lots of people as it not unusual for people not to know their exact moving date 30 days in advance when buying/selling property. Talk Talk refuse to budge, customer satisfaction and good PR means nothing. They do not care about customers at all, they are not gaining additional money from me by refusing to disconnect my phone as I have to pay them close to £200 just to get out of the contract! I have never encountered a company so unwilling to provide a pleasant customer service experience. I will NEVER use Talk Talk again and would advise anyone to steer clear. This company do not see customers as people who pay there wages we are just an inconvenience to them and they do not care in the slightest about customer satisfaction. All I wanted was for my phone to be disconnected on the day I move or shortly after, I am will pay any monies I owe under the contract I am stuck with, but really is it too much to ask for my phone to be disconnected when I move? I have never encountered this with any other telecoms company. I can honestly say this is the worst service I have ever received. How simple would it be to just say you are liable for all these charges but as a gesture of goodwill we will disconnect your phone on the day you move. I am self employed and wanted to keep my telephone number but Talk Talk seem determined I won't. I was able to keep my number transferring from BT to Talk Talk but not if I want to transfer back to BT. This company has a shocking disregard for their customers. If you want to keep your sanity AVOID this company!
Reviewer
Mahdi
Location
Date
03/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk broadband+customer service+engineers are absolutely RUBBISH! You have to buy a package then they can find out whether it's working for your flat or not!! After 55 minutes talking with customer service on my credit they said we need to send an engineer! It took 12 days for them to send an engineer because all slots were full and they don't do after 6pm. Was happy when engineer knocked my door... Before testing anything or asking any questions he said problem should be from BT! Carried out a 2 minute test and said we'll arrange a BT engineer to come and check the line! It's now 8 days passed with no news!!!!! You better off pay more money to go with other broadband providers to get better quality and service!
Reviewer
DB
Location
Hartley Wintney
Date
03/07/2015
Ratings
Speed
3.00 stars
Comments:
Just switched to Super Fast Broadband with Talk Talk and it is appalling, the router Admin doesn't work with Chrome (they identified this issue in 2014 with other customers, its on the talk talk Community site, but they haven't bothered to sort it out since then). I work from home so broadband reliability is key, at present the connectivity drops every 5 minutes, I've been told it could take at least 5 days to fix it and by the way your option to cancel your contract with Talk Talk at short notice is 14 days OR until they say the service is 'Live', as far as Talk Talk are concerned my system is Live. The fact that it drops connectivity every 5 minutes and is unusable doesn't matter. Luckily my wife is a solicitor and she has checked the contract if they don't resolve issues within 28 days you have a get out......doesn't really help short term though !!!! When calling talk talk support, if they have logged and issue, the message automatically says call back in 5 days (72 hours) if they have logged a call, doesn't matter if you have another technical issue, if you have one outstanding issue, thats it, you can't speak to a technical rep for 5 days! The only way I've managed to get round this is to request to to speak to the cancellation team, they answer the phone, explain you are cancelling your contract, they then put you through to Tech Support. This is the only way that I find works!
Reviewer
Alex
Location
London
Date
03/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
It seems unnecessary given the amount of reviews here, but I'd just like to add another - I would avoid Talktalk like the plague.
Having moved house to a new place that already had a Talktalk line my only option was to pay nearly £200 to have my old contract cancelled - all I wanted was to remain a customer!
Six months later it's still going on - I threatened to leave and they backtracked, promising I could change the contract to another one and give one month's notice - needless to say there conveniently "isn't any record" of this, and now I'm getting demands for another payment.
They even have the cheek to have their computer demand payment when you call BEFORE you can speak to an operator - pretty much sums up their attitude to their customers.
Reviewer
richard
Location
Please dont do it
Date
03/07/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Super slick sales team, mother of hell service and support. God help you if you need tech support - this will be the worst customer service experience you will ever have. 5 days for an Open Reach engineer to turn up - simple job took an hour - spent many many hours on the phone to some screen jockey in some far flung country with no authority, ability or will to do anything. totally useless, beyond belief. All they had to do was to tell me when an engineer was coming but they know and do nothing except send an e-mail ticket, no follow up, no ownership, no accountability - totally pathetic. the CEO should be sacked - it's moronic to run a company like this. Do not sign up to this company. Flip side when it's all working I'm a happy bunny but will look for another provider at the end of the contract. Come back SKY all is forgiven.
Reviewer
Elizabeth Watson
Location
North East England
Date
03/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk misadvised me before my home move (to a valley location where only Satelllite works, it turns out). They signed me up to Fibre Optic, saying about how I could get better TV reception, signed me up to a package I can't use, not only want to charge £50 fee for withdrawal from the TV element, but will withdraw 6 months of the discount on Fibre Optic access I had
been given. I end up paying over £100 or more for their misadvice. No apology. I'm going to take this further, this is not the first ABSOLUTELY RUBBISH customer service I have had from this outfit.
Reviewer
Corinne
Location
Glasgow
Date
02/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Haven't had working broadband in months have phoned on various occasions even been sent a new router still not working. Cancelled contract which now means I need to pay for another 30 days of no internet was advised id be reimbursed but then they had a change of heart because apparently I haven't made enough phone calls complaining!! Like I have a spare hour every other day to sit on hold!!
Reviewer
John
Location
Wavertree
Date
02/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely horrible Internet from this company. Max download speed is around 500kb/s which is terrible and the router disconnects and can't seem to handle more than 1 device being connected at once. Web pages load up incredibly slowly, can't watch Netflix or YouTube and even social media apps on my phone don't load up when I'm connected to the WiFi. Horrible company.
Reviewer
Steve Waterfield
Location
Leicester
Date
01/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Fed up with poor internet connections and forever having to try and fix problems myself, re booting, re setting,all on the advice of talk talk none of which works,i wanted an engineer to come and see if he could sort it out but they wanted £50 to send out the engineer simply not good enough as far as i'm concerned if the services i buy from Talktalk aren't working they should sort them out but they just not interested, customer services in some far off land with poor grasp of English, i have a you view box which takes 4 mins from switching my TV on until i get a picture on the screen! tried all the self fixes from Talktalk, basically its a joke they obviously use cheap equipment and when things go wrong don't want to know, everything about this company is slow and useless, i'm in the process of going back to BT can't wait.
Reviewer
JON BECK
Location
YORKSHIRE
Date
01/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk should rename themselves JokeJoke.. what a bunch of incompetents... the crappiest broadband ever, worse than it was 20 years ago on dial up... I've had problems for months with pathetic broadband speeds from them, so much so that i can't even download my e-mails most of the time... I've rung them many times & it's really are hard work talking on the phone with them.. I've changed my modem, the filters & all the connecting cables & still no joy.. when I do an online broadband test it comes back as approx 220kb download & about 40kb upload... as I said earlier... worse than it was years ago on dial up... according to talk talk there's no problem, but they have admitted I'm on a very old copper line... why don't i upgrade to fiber they say... well if
i do it wont be with talk talk... I'm only in contract with them for a few more months so it'll be bye bye forever to them then.... they just don't have any customer services at all... avoid this company like the plague...
Reviewer
Tim Jackson
Location
Cheshire
Date
30/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm so disappointed with TalkTalk I am going to leave them and will never buy one of their products again.
Reviewer
Vivien
Location
Bloomsbury
Date
30/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TERRIBLE TERRIBLE CUSTOMER SERVICE! If a Talk Talk operator does not know what to do with you, they will just transfer you to another operator! What happened was I changed the date of installation to another date. Then found out that they cancelled this appointment with no apparent reason and I had to be put back in queue again. When I complained, I was put through from one operator to another (7 in total) resulting in a 1hr22 mins call to resolve my problem. When I called back 3 days before my installation date, the operator could not find my account details, despite me giving him my account number and my address, I was put through to another dept until finally I I had enough and asked to make a formal complaint and was put through to their customer loyalty dept. and CANCELLED MY ACCOUNT. I presumed it was done but then found that they took one month payment from my bank account! DO NOT GO FOR TALK TALK BECAUSE IT IS CHEAP BECAUSE YOU GET WHAT YOU PAY!
Reviewer
Stacey
Location
Norwich
Date
30/06/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a load of rubbish. Iv never experienced such rubbish internet connection. 20 mins to load just my emails. Its discraceful. Was told i was getting best connection for my area though i was told id be getting at least double what im getting when i first went with company. If id of known the truth i would of never gone with them. If you have any sence you will go with another company. You would expect more from a well known bug company
Reviewer
Paul
Location
Conwy
Date
30/06/2015
Comments:
Been with these idiots for a week, I used to have Tesco broadband until they sold their customers down the river without a paddle. I used to be able to stream videos and play games online with Tesco, now the internet disconnects everytime I try to use broadband for two things. After 2 days of this so called broadband provider I was looking to leave them, after a week I will look at what offers are about. These people don't deserve 1 star rating for anything. If your looking at these for broadband, try somewhere else.
Reviewer
reason
Location
sheppey
Date
29/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pathetically slow 'super fast' broadband - not worth a fiver let alone nearly 50 quid a month
Reviewer
MikeB
Location
South Yorkshire
Date
29/06/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I live in a rural area, and after looking through these reviews I've come to the conclusion that my talktalk fibre optic broadband must be faulty. I get just over 33mb which is only 5mb down from the 'upto' 38mb advertised, I am a mile away from the exchange in our village, not a problem. My phone connection has been perfect. I have the plus tv package. The YouView box that talktalk supply isn't the best, just ok there. I have my tv, blueray, Sky, YouView and my AV reciever plus my computer and multi mobile phones conneted to the internet 24/7 and not a hitch when watching films on netflixs, youtube etc. I must say the service, for me, is excellent. I've been with talktalk for over four years.
Reviewer
Judit Calvo
Location
London
Date
29/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I would recommend anyone that values at all their money to stay miles away from TalkTalk. I have a Fibre contract which is more like a poor broadband in reality. They give you a YouView box to watch freeview and any other rental and purchases, but the quality of signal is so bad with it, that we have had to unplugged the box and resolve to our own antenna which give us no problems. The kids package is very poor and in most of occasions giving you errors, so we end up entertaining our kids with You Tube. Don't get fool by them like we did, after 5 months of a very dissapointing service, if we want to close our contract we have to pay a £350 pounds fee. WORST PROVIDED IN THE ENTIRE UK!
Reviewer
Niki
Location
Bath
Date
29/06/2015
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Reasonable fibre broadband, but absolutely shocking customer support and technical service. Every single time you ring them you get a completely different answer. You wait in for appointments that haven't been booked. You don't get callbacks. Their customer support is an absolute mess.
Reviewer
chris Naylor
Location
leeds
Date
28/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Keep away from this terrible company, over 3 weeks without service so I left them they have sent a £210 bill for me not having any service, why should I pay for no service, there customer support is a joke, and they do not respond to letters even recorded one`s steer well clear they are crap
Reviewer
paul
Location
st albans
Date
28/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
absolutely the worst company i have ever had to deal with for customer service. took a month after 'go-live date' to even get broadband working. first iof all i waited a week for them to get back to me, they didnt because they decided there was no failt and closed the call without telling me. around 15 phone calls and many hours to various idiots, starting again from the beginning as they seem to have no knowledge of faults. when they had finally 'investigated' and
texted me to say i need to call them to book an engineer, i called and was told they could not book one because they couldnt see that message on the system. tried again a few days later, helpful chap took three possible dates i would be in for an engineer to visit. engineer did not visit. no contact
until i get more texts saying i need to ring to book an engineer...... Avoid this company at all costs.
Reviewer
BOB
Location
NORTH SOMERSET
Date
27/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What an abysmal customer service and organisation. For 15 years, I had very little problems with AOL - but since TalkTalk took over it`s been a disaster. My internet was cut-off because they claimed my payments were in arrears, and that my card had been rejected twice.
Now this is the good bit! - TalkTalk are trying to take payments from the bank on a card that expired years ago, and they tell me that my current address does not match. Well, that`s because the address they have for me is 13 years old!! Further more, the monthly payments have been made when they should have been - TO AOL according to my bank. They have now, despite two long `phone conversations still not updated my details.
However, that is now immaterial,as I had decided weeks ago to change my provider over to BT - How refreshing to be able to talk to someone who can express themselves and fully understand the Queen`s English!
Here`s a tip - AVOID ANYTHING TO DO WITH TALKTALK AT ALL COSTS!
Reviewer
Tom
Location
Mid Wales
Date
27/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Was with AOL for years but since Talk Talk took over nothing but problems. Unable to access account despite numerous phone calls. Just changed to BT but Talk Talk still insist they are connected as well.. technically impossible and still want to charge me.They state BT had not told them of migration BT dispute this especially as its a BT phone line and not Talk Talk line. Steer clear of Talk Talk I shall be glad to see the back of them. BT service and speed is great 5 stars to them
Reviewer
Adam biss
Location
Catterick garrison
Date
26/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never known a company like it they well and truely know how to mess everything up. Someone in the company stole £30 from us and they just keep trying to cover it up. Someone thought they would pay themselfs abit extra that day! If u don't check your bills then u could also be having extra money go from your account into their pockets
Reviewer
Mark Boyle
Location
Watford
Date
26/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk is a complete disaster in every way possible.
1. The broadband seldom works at capacity, when it is working you can expect to have web pages not displayed owing to their web filtering software which even when off creates page load times circa 1980s dial up.
2. Customer services - From extensive knowledge of dealing with customer services from weekly calls you will be lucky to speak to someone who speaks more than broken english if more than a few grunts. You will be exceptionally lucky if your not cut off at the first time of the call being difficult to handle e.g its not on the list they have in front of them. I broke my previous record when trying to cancel the service being cut off a staggering 8 times during the process, and they definitely won't call back so don't hold your breath.
3. If your fortunate and manage to get the service cancelled without paying the remainder of the contract which they are all to happy to throw back in your face and demand a complete payment for despite it not working you will be then presented with the issue they will just not perform the cancellation and continue billing it !
Talktalk is a complete shambles from technical side, customer service side and even customer loyalty and cancellations cant seem to do the most sensible thing and just cancel the bad service.
Thoroughly looking forward to Ombudsman looking into our case in due course.
Reviewer
Sethi
Location
Dunfermline
Date
25/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They have like the worse customer service ever i could imagine, total nightmare , i wud advise to go for sky as they clear what they provide and no chance of some wierd customer service
Reviewer
Charlotte
Location
Leicestershire
Date
25/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give less than one star I would! Talk talk are from my experience the worst company to deal with! No respect for customers at all! As for their customer services team.... They just don't understand me and I've been told that on the phone! I don't even have an accent!!!!!!! Just do not deal with this company poor product poor service and exceptionally poor customer service! Absolute disgrace!
Reviewer
Jackson
Location
Hampshire
Date
25/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In my experience the worst Customer Support I have ever encountered. My go live date was 10th June 2015 and it took 15 days of complaining for it to get sorted out.
The Customer Service was a joke. They had no interest in attempting to fix my problem. Simply told to turn router off for 30 minutes and try again or else phone back tomorrow and maybe it will be fixed.
Now that I am live the speed is woeful compared to what I was advertised as getting. Stuck in an 18 month contract.
I will be leaving TalkTalk at the earliest opportunity.
Reviewer
Connor
Location
Essex
Date
25/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service. Do NOT sign up with these rip off merchants. Absolutely disgusting customer service.
Reviewer
Rab
Location
Ayrshire
Date
24/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A bunch of time wasters. I was happy with my talktalk broadband package and it worked ok. They phoned me and told me for the price I was paying I could have a free Youview box with catch up TV if I signed up for anothe 18 months. They said I needed a speed of 4Mbps for it to work and since I was getting 6+ Mbps it would work fine. This is when all the trouble began. After the new router and Youview box was set up the internet speed went down to 3.1Mbps and my TV buffered and was impossible to watch. I complained but all I got was a customer service idiot trying to tell me (I am an Electrical Engineer) that I had not set it up properly and they said the fault was inside my house and if I wanted an Engineer to come out if he found a fault inside the house or if he could not find any fault it would cost me £65. If I missed the appointment it would cost me £25. Since I new the fault was not in my house I booked an Engineers visit for "AFTER" 3:30pm as I am out 'til then. No Engineer appeared. WhenI got my next bill there was a £25 missed appointment charge on it. I phoned and complained they said they had a picture of my front door and the Engineer had been. I refused to accept this and told them to stick their broadband they removed the £25 charge and booked another Engineer. Same rules applied as before. My wife happened to be off work that day and the engineer arrived at 10am. He told her they don't get appointment times they just work through the list of jobs as the see fit. He checked everything and said my end was fine and there didn't appear to be a fault on the line either. He adjusted my router settings and left me with a speed of 6.3Mbps every thing worked fine for about 1 week then the speed dropped and the buffering started again. I phoned and got the usual script quoted at me unplug this reboot that we are going to carry out checks on your line bla bla bla bla same same every time. Still no fix but I was told my speed was "Locked " at 6Mbps and I should have no more trouble. 2 days later 3Mbps No matter how often you phone you get the same crap and it is impossible to get things fixed. Don't go near this useless mob. Indian customer service transferring you to the Philippines who claim to be the "experts" they couldn't lace a pair of boots. Be warned Try BT or Sky or anyone but them you will pull your hair out with frustration.
Reviewer
Shannon
Location
London
Date
24/06/2015
Comments:
Whatever you do don't sign up for Talk Talk. I cannot stress this enough. I tried to change ownership of my account as i was moving flats and they made me resubmit the form via post a total of 4 times. The first time was because my info was scanned, the sceond attempt was rejected because I didnt tick the correct box. The third because i didnt refernce a number i didn't even use. a complete waste of my time! DO NOT USE TALK TALK. Their customer service ppl where a nightmare without offering any solutions. Absolutely horrifying.
Reviewer
Suzanne
Location
Merseyside
Date
24/06/2015
Comments:
Complete waste of time and money. I wouldn't touch Talktalk with a ten foot barge pole and advise anyone thinking of taking up their "service" to think again. I've had nothing but trouble from every department I've contacted. Endied up terminating my contract.
Reviewer
mark stones
Location
chesterfield
Date
23/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
What a shocking company no telephone or broadband now for three days cannot get through to them on the phone, i would not recommend them to put a lid on my dustbin first chance i get they are dumped --- do not use these amateurs
Reviewer
Jo Avery
Location
Warwickshire
Date
22/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Think of dial up in the late 1990's then reduce that speed ten times. That's roughly talktalk's fibre speed. Words cannot describe how dreadful talktalk are. The only positive thing to come out of this was the giggles we've had reading the reviews. If only we'd read them before joining though. Tempted in by low prices and good sales staff we left a perfectly working yet more expensive provider. 2 months in we've made 7 phone calls, had 2 engineers out and still nothing works. We've paid well over what we were quoted and there seems to be regular payments vanishing from my account. Made the stupid mistake of tying ourselves in for 18 months on a service that doesn't work, costs more than advertised and causes more stress than worth. Do not ever use this company.
Reviewer
James
Location
Soton
Date
22/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
WARNING!!
If you are planning on moving house in the next 18 months then DO NOT SIGN UP!
They force you to sign a new 18 month contract every time you move or force you to buy yourself out of the contract!!
I am currently disputing this with the regulator.
Reviewer
Przemo
Location
Blairgowrie
Date
22/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I use TALK TALK one year. Customer service is very bad because always don't help me. I need good broadband only for ps4 just for one game and I never have good quality from this place. I'm not happy when I think about time when I spend my many and I never want back to TALK TALK in my live. NEVER !!!
Reviewer
James
Location
Kent
Date
22/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
My broadband with TalkTalk is fine, but in the last six months my phone service has stopped working four times. TalkTalk gave my number to multiple customers and getting it put right took a long time. My phone was down for six weeks all together and I had to phone TalkTalk over 10 times - which wasted hours of my time. TalkTalk customer service is the worst I have ever experienced. Avoid them if possible. I wish I had never taken out my contract.
Reviewer
James
Location
Mid Glamorgan
Date
21/06/2015
Comments:
If you are thinking of Talk Talk broadband go to a different supplier, download speed of 267mb max and upload speed of 0.76mb. Constantly dropping out and internet unavailable waiting for connection to send this. Overall a very poor and disappointing broadband. Today looking for a new provider
Reviewer
shitshit
Location
here
Date
20/06/2015
Ratings
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Continious problems with sevice cutting out 100s of times day..
Trying to talktalk to indian customer services is beyond a joke.
FYI. if you were a new customer interested in talktalk, you WILL talktalk to an english speaking person IN england. Fact! Try it!
ps..too too many problems to explain them all as they already wasted too much of my time.
Overall satisfaction. appauling
Customer service. appauling
Broadband speed. appauling
Broadband reliability. appauling
Reviewer
James Watt
Location
Plymouth
Date
20/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish! I was dumped by Virgin.net with about 100,000 others and everyone was transferred to TalkTalk. Most of the time, I can barely get on the internet and when I do, it doesn't last long. TalkTalk offer a terrible service and certainly don't supply the broadband speed they say they do.
Reviewer
Maj
Location
Chelmsford
Date
20/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very poor broadband and keeps disconnecting. very poor customer care service and they are not helpful at all. I will personally not joining them again as my experience with them has been very unsatisfactory.
Reviewer
patrick
Location
high wycombe
Date
19/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
talktalk deserve there reputation customer service , people who can't speak english and have no idea how to sort out any problems DONT ever get a talktalk contract you will regret it without doubt the worst internet on the market
Reviewer
D72
Location
Hampshire UK
Date
19/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling, the customer service when you get through is the worst I have ever encountered. The personnel take ages to answer both on live chat and speaking, useless with no network knowledge. I am invoicing them for wasted time after the initial complaint. The customer service phone number does not work ? Is this legal ? I don't think so. I never got an answer to basic questions they could have just told me their routers wifi performance is the worst available. Legally they are on very shaky ground. If I am not paid on my invoice I will make a claim against their insurance. I feel sorry for anyone with more severe problems.
Reviewer
John
Location
Britain
Date
19/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Abysmal service from an abysmal company.
Will divorce despite costs!
Reviewer
D Brown
Location
Gateshead
Date
18/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don't normally write reviews but in this instance felt the urge. When reading reviews I generally feel that unhappy people tend to write them rather than happy ones - "everything is fine so why write one"! But it's worth doing your research and reading some reviews.
I've been with TT for a couple of years and everything has been fine until 3 month ago when my broadband speed plummeted. Since this time their customer service have been an absolute nightmare to deal with, numerous phone calls, engineer visits and empty promises and still a rubbish speed. To summarise; when everything is working they're OK, but if anything goes wrong - forget it. Avoid this company!!!!
Reviewer
Levi Bond
Location
Leeds
Date
18/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs.
When I first moved in I didn't have any internet connection for 4 weeks. It was completely TalkTalk's fault, yet I was the one who had to locate the problem (they had more than one phone number for my landline on their records, both numbers were wrong). Once I realised the problem I made a huge amount of phone calls to the indian call centre. I had to explain it to them and they finally fixed the problem. We received no compensation for the month of no connection whatsoever, despite my online business suffering.
When we finally got an internet connection it was the slowest, most intermittent connection I have ever used, including dial-up from early 00's.
We pay for a speed they quote as 3-6 Mbps. We consistently receive anywhere from 0.1 - 2 (it tenuously jumps around, never going above 2.5). Not just this but in a flat of 3 people we must allocate certain times when each of us can use the internet because it absolutely will not handle more than 1-2 people using it at once.
When we complained about the speed and bandwidth problem they said that they will charge £55 to get an engineer to take a look at the problem and there was absolutely nothing they can do otherwise. We still have 12 months left of the 18 month contract and all we can do is dissuade other people away from this terrible choice.
Reviewer
pablo
Location
essex
Date
18/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As others on here have said ,this company is a nightmare- dedicated to extortion. I contacted them in Jan 2014 to say I wanted to leave because of the appalling broadband speeds and other problems. They begged me to stay promising an 18 month special price deal of £15.00 because of 'my loyalty and to keep my business'.Against my better judgement I agreed but after 11 months I noticed that my bill had increased by £5 per month. I contacted them to say that the deal was for £15 not £20 but they said they could charge whatever they liked provided they gave notice of an increase. They gave no such notice and still have not provided evidence that they did despite numerous requests to do so. I refused to pay the increase and gave them a month's notice of my intention to quit on the grounds that THEY broke the 'contract' and not me. Since then they have tried to charge me for the remaining 5 months of the deal and have now put their demand in the hands of a debt collector - the first time in my life I have ever had such a threat. I will not pay them a penny and they can try to do their worst even if we all end up in court for the sake of £75. Abominable, outrageous, intimidatory and probably illegal stance from them and as others have said the regulator is entirely useless.
Reviewer
Jill A
Location
Birmingham
Date
18/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appallingly bad service from TALK TALK. I am moving home to a new build and, as the post code is not on their system, it was a case of "computer says no". What they could not manage over 4 days and telephone conversations lasting 6 hours, BT sorted out in 30 minutes. Never again.
Reviewer
alison
Location
hackney
Date
17/06/2015
Comments:
disgusted customer, paid my bill on time, on talktalk accou t but talktalk deny recieving it even though it is on my bank statemnet as having been paid,now trying to continue billing me for a bill i ahve already paid, greedy moneysuckers ,will not recomend this company to anybody am now looking for a new supplier
Reviewer
Leni
Location
Carlisle, UK
Date
17/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk is an absolute joke, I warn you all to never ever even think about using their horrible, disgusting service. You pay for nothing, we got it in January and since then the wifi was working for maximum 2 weeks. If always says you're not connected to the Internet. We've tried ringing them and get them to fix it, it's an absolute nightmare. Even if they fix it it breaks again after a few hours. They've sent out an engineer and even he didn't help. It's just unbelievable!! The worst company I've ever heard of!! And all of their call centers are somewhere in India so if you ring from mobile it costs you a fortune. The biggest mistake it was to think they're good. And you can't even bloody get rid of them now, if you want to leave they'll make you pay a massive termination fee. But what else can we do?! Rather pay for nothing?! There's never any proper connection. Can't say how much we regret it. It's just unacceptable. Really wish id choose any other company, I'd rather pay more for proper connection than £16 a month for "noise/interference on your line" & "your router isn't connected to the Internet", absolute waste of money and time. Dear talktalk, just let us leave...
Reviewer
Dope that renewed his contract
Location
Midlands
Date
17/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk are absolutely terrible. Ok when everything works but appalling service when you try to fix a problem. AVOID THEM they are the Ryanair of the Comms world - cheap cheap cheap in every way. GO WITH A COMPANY THAT GET SOME GOOD REVIEWS.
Reviewer
Richard
Location
South Wales
Date
17/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Far and away the worst company I've ever had to deal with.
I'm an existing customer who made the upgrade from standard broadband to fiber. My live date
was June 8th at which point they disconnected my old service and told me the new one was live.
It wasnt. I was getting a specific error message which I'll paste to help anyone else searching
for the same problem :
The Agent Remote ID presented by the DSLAM is incorrect
Its now been ten days and I'm still not connected nor will they give me a definite answer on
when or even if it's going to be looked at.
The phone "help" desk are pathetic. All they do is tell you to turn off the router for 30
minutes then it'll be sorted. They know this isnt the case. It just gets you off the phone and
when you ring back it's someone else's problem. If you do get to a supervisor you get the
deluxe package "ring back in 72 hours" during which they will again do nothing. Ring back and
you're at square one where if you're lucky you'll get 20 minutes or so on hold before being
disconnected.
Their twitter is slightly better but all you get are apologies and "it's being investigated"
replies. I've been getting told this for six days now.
The error I'm getting isnt a hardware or line problem. It's apparently "down to an
authentication mismatch on the broadband, between TalkTalk & BT Openreach". So somewhere the
wrong info is on a database.
They just dont seem to care. Go to their website and the "community" section for more horror
stories of people waiting over a month for this to be resolved.
They may be amazing if everything goes to plan but trust me, if there's a problem they are
beyond useless and the fact you're paying for a service they arent delivering doesnt seem to
matter. They have your money, you can wait.
Reviewer
James
Location
Slapton
Date
17/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In short, if you want to cancel your broadband, expect to be ripped off. If you want to use your broadband, expect it to be slower than competitors in the area. God forbid, if you want to speak to anyone as you are likely put through to South Africa who hang up on you. I rarely have the energy to despise companies, but Talk Talk are one of those. Avoid, avoid avoid.
Reviewer
Snowy
Location
Birmingham
Date
17/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not sign up to Talk Talk! I will repeat that again. Do not sign up to Talk Talk. Speed and reliability since installation 8 months ago have been awful. Paying for 78mb speed getting around 15mb Max! Live right next to the overreach cabinet. Had Sky before no iusses around 68mb. We are now on the 4th engineer visit! Terrible! You have been warned.
Reviewer
Kim
Location
Southampton
Date
16/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is the most appalling company I have ever had to deal with. So far they have cut off my phone and I had spend over one and half hours on my mobile with bad reception speaking to numerous people begging to pay them money so I could get reconnected! We are also moving and trying to move the phone to the new house has taken 3 days so far and counting......website doesn't work, you spend hours listening to holding music and if you do get to talk to someone they can't help or they can't understand you! All in all the worst company ever. Oh and by the way the broadband drops out at regular intervals and we can only have one person using it at a time!
Reviewer
Fiona
Location
UK
Date
16/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Talk talk are the worst company I have EVER had to deal with for anything! I would never deal with them again having finally managed to extract myself from a contract with them and I would discourage anyone I knew from signing up with them ever. How do they keep going as I am sure anyone who has ever had a contract with them feels the same?! Inefficient, ridiculous rip off extra hidden charges, impossible to communicate with-the list goes on. Their service could be the best and cheapest in the world and I would still avoid them like the plague -it isn't, but even if it was!!! NEVER AGAIN!!!
Reviewer
Alison Lowe
Location
London
Date
15/06/2015
Ratings
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I stupidly just signed up for their Wifi broadband deal - I was an existing customer having been with Opal who were bought out by Talk Talk. They then cut my existing service 17 days before before the new service was due to be activated. I have spend close to 2 hours on the phone with them since over the last 3-4 days. Over a dozen calls with each one leaving me on hold for up to 5 minutes and me being continuously passed around. Still no closer to resolution. Recommend you stay as far away from this useless outfit as possible.
Reviewer
Amool
Location
West London
Date
15/06/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I Regret going for this cheap deal, with worst internet connection, the speed is unimaginable slow if you connect you smart tv and any other device, I use to be with virgin which was most reliable service and best connection speed, but paid always to much all months.
If at least the speed would be good I wouldnt mind, but all is crap with talktalk.
Do not get it
Reviewer
Ashley
Location
UOB
Date
13/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is perhaps the worst ISP I have had the misfortune to encounter. It has plagued my home with connection difficulties since the day I bought it. Not only has the extremely slow connection been problematic, I have also experienced a year (yes a year!) of inconsistent connection with repeated internet droppings throughout the day. Customer services have been polite with me, and seemed sincere enough when understanding my frustrations with their service, yet despite an excess of 20 phone calls spread over the year and countless hours wasted listening to hold music whilst some operator performs "service checks" the problem has never resolved, and neither do I believe TalkTalk are capable of resolving it. The speed is also significantly below what I would expect to be paying for, and even browsing the web has proved a challenge.
The purpose of this review is to expose the TalkTalk sham of a service, and I aim to dissuade any misinformed people to steer as far away from this train wreck as a possible. Overall, I think it near impossible to express my dissatisfaction of the service in words, but have aimed to do my best with this writing.
Quite frankly, TalkTalk in my experience provides a service nobody deserves to have to endure.
Reviewer
hugh
Location
staines
Date
13/06/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Decided to give Talktalk a go mainly on cost. Changing over was painless and seemless. No complaints on reliabilty or speed.
10/10 so far. Im happy I changed.
Reviewer
Lucy
Location
Oxford
Date
12/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not get TalkTalk - the customer service is appalling, the internet is slow and went down for a month and a half.
Reviewer
Margaret
Location
Glasgow
Date
12/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could have put zero stars I would have. The worst company I have EVER had to deal with EVER. 15 days after switching to these cowboys I still have no Internet service. An absolute nightmare. I have tried to cancel the contract due to their failure to provide what was agreed therefore as far as I am concerned talk talk have broken it by this failure to provide what was agreed - this is the basis of all contract law. However, tt say they must have 28 days to attempt to put the fault right which I think is a totally unreasonable.
Reviewer
Mark
Location
Bedford
Date
12/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had no internet since my go live date for fibre 3 weeks ago. Customer service is a joke. I've never felt so angry about a company. Take a look at all the reviews. Pay a few quid more and go with someone else! Ive actively found review sites to warn people as I'm fuming! as they have breached the contract in there is no service they are allowing me to get out without charge. I suggest everyone else does the same. Hope they go bust!
Reviewer
A H
Location
Glasgow
Date
12/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service, slow broadband, trying to charge for services not ordered, do not keep to their word about refunds or credit to the account, cold calling to sell their other products. Will be leaving as soon as the contract ends.
Reviewer
Simon
Location
Berkshire
Date
11/06/2015
Comments:
I struggled for many years with BT Customer Service but the broadband service itself was very good. I was persuaded by Talk Talk to switch on the basis of a much higher speed only to find that they failed to meet any of their promises. They have made endless promises to solve the issues and at times down right lied and their customer service is even worse than BT but masked in a veneer of caring for the customer. What is even more incredible is that I needed an exterior socket moved and they informed me they are only allowed to open one call at
a time for a consumer with Openreach who appear to actually do any of the work. It is without any doubt the best example of style of substance and the worst customer experience I have had with any supplier and still the broadband speed falls far below the minimum speed they promised me. BT may have its issues but if I could I would go back tomorrow.
Reviewer
dissatisfied customer
Location
plymouth
Date
10/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The service provided by Talk Talk is abysmal. I would never ever recommend Talk Talk to anyone. I have no confidence in them, a call last week to them left me in tears. They charged me £65.00 for an engineer visit which I had to telephone to question and after two calls they eventually told me the charge was invalid and they would refund me. Three days later I had to phone them again regarding my broadband speed which is 0.58 download speed and 0.37 upload speed!!!!! Whenever they send the engineer out the speed of our broadband miraculously increases to 5Mb. A day or so after his visit we are back to square one. Every call I make to Talk Talk is painful, lengthy, usually lasting about an hour sometimes more and end in sending my stress levels soaring even though I consider myself to be a calm and patient person. I have tried to cancel my contract but was told that there would be a £175.00 cancellation charge. So I guess that is one way of retaining your customers.
Reviewer
Fran
Location
Southampton
Date
10/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where do I begin. We have been AOL customers for over 10 years with no issue. We are a family of 4 all using Wi-Fi devises and as we were on a rolling contract with AOL, and not on Fibre Broadband thought we would take the TalkTalk fibre service.
MISTAKE!!
Cutover date was 19th May 2015. Since then we have had no broadband service. I continually have to chase for an update and during this 3 weeks we have had just 3 updates from them. Their responses are always scripted and always the same "we need to talk to BT Openreach". First issue they said was an account issue and that we were routed to a walled garden. Engineer visited and confirmed this in 5 minutes, this apparently has been resolved, but now there is an outage at the Moorhill Exchange. Yeh right!
This is costing us money. I work from home so have had to borrow wireless dongles to connect. All of have gone over on our mobile data.
Today I have been told by Fault Manager today that if I cancel the contract we will be liable for the cancellation fee of £200.
I have spoken to Customer Services and they have said that they will give it to 18th June and if not working then we can get out of the contract with no fee. We will get an email confirming this apparently.
Our neighbours are with TalkTalk, and we can connect to their broadband with no issue (with their permission and password), but don't like to use this too much. How can they have service from the same Exchange we don't have any??
I have spent hours and hours on the phone over the past 3 weeks, and everyday checking to see if the connection is available.
ADVICE - DO NO USE TALK TALK - IT IS REALLY NOT WORTH THE HASSLE
Reviewer
p raghavan
Location
Epping
Date
10/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Most dishonest, unreliable service provider I ever meet in my life .They are beyond belief how bad they treat their unfortunate customers .Totally unrelabile and wrong billing most of the time
Reviewer
kay hughes
Location
eastbourne
Date
09/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
talktalk take your money each month but don't provide a good service. for the last 3 months I do not get some of my emails and some I send don't get delivered. I have complained many times but they don't bother to reply.
Reviewer
Meg
Location
Oxfordshire
Date
09/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT SIGN WITH TALK TALK
Numerous problems
Disgusting customer service
Constant issues
Bills always increasing
Cut off service because they have lost your payments and then take 2 weeks to refund the money.
Managers hang up on you.
Internet and phone lines constantly going down
TV service slow
Not one person understands any of the faults when you call them up
You have to contact them constantly as they never ring you back
The list could go on....
Reviewer
Claire martin
Location
Ashington
Date
09/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
This service is absolutely disgusting. I have been with talk talk for several months and can not use the service I am paying for. The customer service is appalling. After several hours of phone calls over the last 3 months I think I have had one conversation that was pleasant. They either get ratty with you or just disconnected my call although I have been pleasant throughout. The speed is fast when it actually works although apparently the only time it will connect is when I am on the phone to them.I would not advise anyone to take this service as you are paying for something you can't use and they won't let you out of the contract. I don't feel they even warrant one star overall as the service is disgraceful and the only saving grace was one nice adviser who if he has any sense will move to a more reputable company
Reviewer
tracy
Location
durham
Date
09/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with talktalk over 5yrs. And I cancelled my contract with them because they told me they wud give me a better deal. And my payment would go down. But guess wat it went up. So I tried to cancel it .I got told I would have to give them 30 days notice which I did. But then I got another bill saying I owed more money.. But they sent me a letter saying my contract had been cancelled and I also got two e.Mails conferming it had been cancelled . So I stopped the direct debit . Then I phoned talktalk and ask why was I reciving these bill and the told me I hadnt cancelled.. I wrote a letter and the told me there was an issue that they would resolve it within 72 hours... Butguess wat no reply .So I phoned again and again on both accasions I was told I had to give them another 30days notic... Witch I refuised to do caz I had already gave them 30 day ... My experience with the advisors who I was talking to was very upsetting.. They tried to call me a lier on several ocassions wich I started to cry at this.. Cause I suffer with depression and this whole thing with talktalk got me so down.. I wrote another letter to head office and they phoned me back. The lady who phone me said that I hadnt recived any emails or cancelation letters because they dont do that and there was nothink on my records show that they had sent me these.. But I have the proof... Again... So realy she called me a lier again .. The bills came to 142.00 pounds .. I was told out of good gesture the they would waive the 100 pound I said I would pay the 42 but I would take this matter further... Then to my amazment I got told off her if I took it further that I would have to pay the 142.00, so to me that is a threat... Tyvm talktalk for the lovley threats and calling me a lier.. My step dad has been with talktalk for year to.He was that descusted on how I had been treat .. That he wrote a letter with a copy of my cancelasion letter in with... He is so descusted he is also cancelling his contract with them now... So plzzzzz any one out there who reads this just please be awear whitch company you go with...
Reviewer
DF
Location
Bristol
Date
08/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Talk talk is inclined to make profit any way necessary, even at the expense of thier customers. The 3 months we had an account with Talk Talk was nothing but problems. They set up a mobile account in my partners name without his consent and then tried to bill him for the duration even though we told them we never wanted it repeatedly. Then when we told them we were leaving our address and wanted nothing more to do with Talk Talk they still tried to bill us for the accounts and when we disputed this they initially agreed to our request then gave the run around for 3 weeks with varying attitude from curt/rude/dismissive to apologetic/ helpful to completely useless. I spent about 7hours just sat on hold/waiting for someone to 'read the case notes' or ask someone. While some were helpful the majority were useless and felt like they were playing 'hot potato' as none really wanted to take ownership of our complaint and with some advisors their accent was so thick we could barely understand them. 'Managers' taking over the call only to insist they 'callback tomorrow' on whatever number you like...then nothing. We are disgusted with how TalkTalk treat their customers and are actively discouraging our friends/family/neighbours/business acquaintances from doing any business with them unless they want fraudulent accounts, overdraft fess, and nothing but excuses, fob offs and feckless infuriating 'managers'.
Reviewer
jason
Location
isle of wight
Date
08/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk perhaps has the worst customer service of any company I have ever dealt with. I signed up with them 1 year and a half ago, and the service has always been intermittent or poor. The real fun starts when you try to leave Talk Talk. Their entire business model is designed around preventing customers from leaving at all costs. They do this by making it impossible for you to leave them. I've tried 3 emails, the online service, and now totalling 6 phone calls, all of which have to go through a automated voice recognition computer system first, to speak to someone in india who barely speaks english and has a very noisy background. They will lie to you and tell you literally anything to avoid you from leaving. For example, the call to the most recent one I requested the direct number for cancellations (it turns out, they just give you the generic number anyway) but despite this, the operator on the end refused to give me this number until I had passed the checks that I was actually a Talk Talk customer. Leaving this company is basically like trying to bargain your way out of hell.
Reviewer
Ed Grant
Location
Aberdeen
Date
08/06/2015
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A nightmare when anything goes wrong, just don't get involved with this lot.
Reviewer
Ed Grant
Location
Aberdeen
Date
08/06/2015
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A nightmare when anything goes wrong, just don't get involved with this lot.
Reviewer
Beeb
Location
Somerset
Date
08/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I am a legacy customer from an earlier Tiscali contract. When Talk Talk took over they said, "either you place your phone business with us or we will increase the cost of your Broadband" by 40%, it turned out. I spend £1000 p.a. on phone so was reluctant to give them the phone biz, faced with threats of this kind. But we kept the BB because we needed the old Tiscali email address which we were sure we'd lose if we moved BB provider. So now after 1.5 years of paying £25 pm for rubbish service, I have now spent 4 months trying to terminate the contract. My theory: they've sold the contract termination part of the business to some call center operator and the staff there will rather die than let a customer go, no doubt all for some peanuts commission for every contract closure they avert. Great business model - going to try it myself. Peace ... not
Reviewer
alan taylor
Location
nottinghamshire
Date
07/06/2015
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Avoid at all costs..ripped me off with their charges and totally ignorant when contacting them.
Reviewer
Johnnyx
Location
West Midlands
Date
07/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
This company has the worst customer service of any company I've ever dealt with. Things go wrong with services and bills quite often and the customer service staff have no authority to put them right. You spend hours on the phone trying to get problems escalated to a manager, which is not easy. They also basically treat their customers with contempt. They agree a price then three months later put up the price, so your contracted price isn't worth the paper its written on. They'll tell you its all in the Ts&Cs but they won't mention this on the phone when you sign up. This isn't quite fraudulent but its deceptive and definitely sharp practice. Even when everything is working, the speed is at best average and prone to intermittent short periods of interruption and if ever there is a genuine line fault you can forget having it fixed within 7 days. They'll argue its anyone's fault but there own and will never escalate it to an engineer until you can prove you have a PhD in telecomunications. My advice is don't go near this company.
Reviewer
BigAl100
Location
Sussex
Date
06/06/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
So, after my partner has suffered long periods of lack of accessability to her NEW email, whilst my email (OLD STYLE) has functioned correctly, Now I cant get into mine and hers works fine!
The Changes introduced have been a disaster, without proper testing (Why should paying customers have to do the testing for these vital connections??)
Will move my accounts as soon as contract finishes, I cant cope with the lack of competence and availability of information.
Reading this thread it seems to me that the advice Talk Talk give is that our computers are changing settings (Ports and the like?) So, am I being sabotaged by my own computer?. I doubt it. This kind of thing happens a minimum once a year, and it goes away (accounts finally being readable) after some days. Does my computer self heal?
No recompense offered, by the way, even though service not received and no reply from the C E O`s desk either. Discraceful.
Easily the worst possible service for E-Mail, with no interest in individual problems, they are in a numbers game and they promote for new customers all the time instead of spending the money on good technical and support staff ... FORGET THEM!
Reviewer
Tomas
Location
Mansfield
Date
06/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Its my first broadband in UK it has good speed, but their automatic deductions and payment system is very horrible. Sometimes. I paid them twice on 2nd and on 5th and they didn't register ANY payment till 6 th.!!! I paid them cause of this last month also twice, and asked for refund and They IGNORED ME as Well.
Reviewer
anthony
Location
Norwich
Date
06/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have endured 4 years of utter misery (I know, more fool me) at the hands of TalkTalk and have nothing positive to say about their broadband service. It appears that the company has no regard for rural broadband customers and I ended up with download speeds as low as 0.03 Mbps and regular disconnections. I have wasted around 50-60 hours on the phone to technical support, never the same person twice and they were completely unhelpful. I wrote numerous letters of complaint that were never acted upon and more often than not ignored. What they tried to do, despite several engineer visits form TalkTalk & Open Reach, was to cleverly try to blame each other, but TalkTalk never showed any willingness to address the issues. Ofcom didn't want to know because ironically, the problems had gone on for more than 8 months! The day I transferred to PlusNet the download speed shot up to 2Mbps, the maximum for my phone line. I couldn't recommend TalkTalk broadband to anybody. They are a really shocking company with the worst customer service that I have ever encountered.
Reviewer
Mike Cushman
Location
Brixton
Date
06/06/2015
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with talktalk for 1 month. The speed is good 36mbs compared with advertised up to 38 and reliable so far.
The tech back up is not as knowledgeable as it should be but very willing to try and help. They do not know the spec of the supplied router, important for me when deciding when to get their package. In fact it is not too bad if far more difficult to manage than my previous Netgear ADSL router (it's a Talktalk specific Hauwei and feels like it's built down to a price not up to a quality)>
They failed to give me all the promised introductory discounts but a quick call to their customer support sorted it out without too much difficulty.
Reviewer
Nichola MacMillan
Location
Devon
Date
05/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I opted for talk talk after I phoned around to find who could give us the quickest,most reliable internet. Talk talk said that they could give us fibre with download speeds of up to 17 mbs - they were the only one that could do this so chose to go with them( mistake one!!!)
At the start of December the phone line was installed and wouldn't work!! ,we had to then wait until they eventually after a month "fixed " the line ( crackling with lots of white noise) . Surprise,surprise the Internet didn't work either!! Since then we have had between 20-30 engineers out both from BT open zone and talk talk who alternately blame each other for the Internet not working. After 6 months the "manager" from talk talk said that we should never been sold fibre as this wasn't even available in our area( I've been paying for fibre for the entire time!!). The Internet is running at speeds of on average 0.02-0.5 mbs, mostly doesn't work and the phone is very temperamental - usually not working at all for several hours a day. Talk talk employees (with very very poor English ) apologise and constantly say that they will fix the problem but never actually do anything. I have just come off the phone after spending over 2 hours being passed from one person to another and been promised a return call within 1/2 hour from a senior manager( still waiting ) .
This truly is the worst company I have ever dealt with and do not deserve to be still in business- DO NOT GET THE INTERNET OF THiS COMPANY
Reviewer
Gill Woods
Location
Lancashire
Date
05/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Steer clear of this terrible company. I have had broadband issues for almost 10 months, they have tried to charge me for not being in when openreach have been to my house, not true, no one came, three days leave for nothing. Don't be fooled when you get told they are a manager and there to deal with you, "Don't call the call centre because I am assigned to the case now and you will have to go through all the procedures again Three weeks of phone calls asking if broadband has improved, they arrange to call back 10 days later and again don't call the centre then, nothing. This happened twice. When you go to claim compensation or tell them I still have no internet you get "sorry madam but you didn't call for a month so we thought it was resolved" another trick they tell you they are managers and fob you off with any story saying the next step will be a HCO decision. 2 months later still no internet and still not resolved. When I asked them to let me leave my contract they refuse saying I've signed up for 12 months unbeknown to me and will have to pay to leave. Avoid this provider they are a shambles.
Reviewer
Emily
Location
Manchester
Date
05/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
first of all, our box was a month and a half late. we were supposed to get free gifts with our box - that never turned up. the broadband cuts off on an evening and is really slow.
called up today to switch my internet over to a new house we're moving to, the conditions to change the address is to be locked into another 24 month contract!!! which i'm absolutely having none of, to get out of my contract is also a further £150 charge.
completely ridiculous, we're paying off the charge and never going back. completely rubbish company, DONT BE FOOLED BY FREE GIFTS AND HALF PRICE LINE RENTAL! we only got half price for 6 months and now we're paying £40 a month for our internet - could have bought an iPad on finance with unlimited internet for that. total rip off.
Reviewer
Jen
Location
London
Date
05/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs! Their prices may appear to be a good deal but service is appalling and if anything goes wrong it is IMPOSSIBLE to get through to the right person to fix it.
I've had no internet for 3 weeks, I've called up every day this week and been told each time i'll hear back "tomorrow". Yesterday i made a complaint and was told somebody would call me back at 7pm. They didn't. AND when i called there was no record of the 2 hour conversation i'd had with them earlier that day.
Do NOT use these guys!!!
Reviewer
C L Oh
Location
Colchester
Date
05/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Possibly the worst broadband and customer service you will ever experience. I've had intermittent connection throughout my whole contract, but in the last month it's been so bad I've had 3 engineers on site and today I have no broadband and my phone line is dead. Nothing can be done obviously right away, so guessing they are going to send yet another engineer in the next few days. A waste of waiting half a day to have them come over and not resolve the problem. Believe the bad reviews on here. Do not opt for Talk Talk.
Reviewer
Frustrated Customer
Location
Chelmsford
Date
05/06/2015
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Reliability
2.00 stars
Comments:
Although Talk Talk will bend over backwards to try to help sort out the problem, nothing ever seems to get sorted. I don't know if this is because Customer Services is based in India or not, but I am always speaking to an Indian on the phone!!!
Reviewer
sylvia freeman
Location
northampton
Date
05/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The broadband is fine. NEVER take on the phone from Talk Talk. I cannot even make any calls out and there is the most awful noise on the line, I got through once they tested line and said all ok, then I said it is not so they started to tell me to get a screwdriver and undo the input or something, I am not technical and did not understand or want to do this myself as I know it can be dangerous and if I had done anything wrong it would be my fault. So they then asked for £60 for an engineer to come out. I am left nearly a month later with a phone I cannot hear anyone when they call and I cannot make any phone calls out. I CANNOT WAIT TO END THE CONTRACT AND WILL NEVER TOUCH TALK TALK AGAIN. They send a letter asking me to call them oh well I would love to if I could use the phone
Reviewer
carol
Location
OXFORD
Date
04/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I absolutely hate everything about Talk Talk and I wish I had never heard of them. Every month they take more money from you and charge you for things that you have never ordered. The internet speed is rubbish, the You View Box has never worked and is no longer even plugged in. Trying to talk to customer services online is a complete waste of time. God I just want to get out of this contract but even that would turn into another nightmare and a hefty fine no doubt. Never had any of these problems when it was AOL. I just want them out of my life.
Reviewer
Mariner
Location
manchester
Date
04/06/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I must be on a different Talk Talk to everybody else because I recently joined this company from another provider and I have the connection speed I am supposed to have with no outages at all.Its been a perfect 5 star experience
Reviewer
ronald
Location
manchester
Date
04/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
talk talk is the worst piece of crap I have ever encountered the connection for me is 0.13mhs which they said it would be 18.3 and yet after many complaints nothing done so I am now ending my subscription screw the lot of them. virgin is where im taking my money and I hope this message warns off any new customers which are considering getting talk talk
Reviewer
Rupert HB
Location
Glastonbury
Date
04/06/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Have been a customer of AOL for 20+ years but now TalkTalk has taken over AOL and I have just received my first bill (more expensive than AOL). Speed for ADSL broadband was far slower than with AOL I measured 7.5 which TalkTalk say is an acceptable speed. Have asked for a MAC code but TalkTalk so far is just talking and talking from somewhere in South Africa.
Reviewer
Terry Cook
Location
Castle Hill Avenue, Folkestone
Date
04/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The above rating is as low as I can put on here. Minus stars are needed for the true score!!
Since 21st January, Virgin Media (who were great by the way) dropped all non-cable customers. I was transferred to TalkTalk. Since that date I have had very slow and intermittent internet. I have lost count of the number of calls I've made to 150, all to no avail. Two engineers have visited and both said there is a problem with the server at Folkestone Exchange. An independent engineer said it's simply overloaded and cant cope. I have given them until Monday 8th to sort it out - then it's Goodbye & Good Riddance to what must be the most inefficient company I have ever known.
Absolutely ? useless!!!!
?Please feel free to insert expletives as appropriate.....
Reviewer
H
Location
Wales
Date
04/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor broadband speed that repeatedly cuts out daily;
Terrible customer service / complaints process;
Poor value for money;
Terrible customer loyalty / retention dept;
Total waste of time!
Reviewer
H
Location
Custard
Date
04/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I received very poor customer service and loyalty retention from Talk Talk today, after contacting them and requesting my MAC code to transfer to another provider due to slow broadband service that was cutting out and requiring us to restart our router and our smart TV several times a day.
I was offered deals that weren't comparable or just as cheap as other providers, and Talk Talk attempted to get me to resighn another 18month of bad service and bad value for money.
Upon making a complaint, the customer service provider attempted to transfer to the 'loyalty' dept to downgrade my package and renew my contract, which I catgeorically confirmed I will not be signing a nwe contract with Talk Talk.
Talk Talk has made no genuine attempt to resolve issues, and only tried to waste more of my time when I had already wasted more than 2 hours of my time with calls today as as result of their poor customer service when asking a simple question to receive my mac code.
Reviewer
Rebecca
Location
Northeast
Date
03/06/2015
Ratings
Satisfaction
1.00 stars
Comments:
The whole service is absolutely rubbish, never had such a bad service or experience with a company.
Reviewer
Margaret
Location
Glasgow
Date
03/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've just switched to talk talk and believe me it's the worst decision I've ever made. I still have no Broadband and they seem to be totally incapable of getting me connected. Their customer service is quite frankly the worst I have ever encountered, no one is capable of diverting from a pre printed script if I ask a reasonable question they just keep repeating the script or passing me on to someone else (i have just spent over 2 hours on the phone this morning getting passed about and got nowhere) Their inability to provide a service is shocking and why Ofcom still allows them to trade as a service provider considering the amount of dissatisfied customers is astounding. DO NOT be tempted with promises made by talk talk. As the saying goes at least Dick Turpin had the courtesy to wear a mask when he was robbing people.
Reviewer
Derek
Location
Longniddry, Scotland
Date
03/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been having issues with Talk Talk for around 2 to 3 months now after going wireless with them a few months earlier. Things started off well but I have never dealt with a company who are so in-adequate in delivering the service that you pay for! You are constantly past from pillar to post with them and customer service continually ask the same questions even though you have reported the issue previously. The never seem to grasp the issue and keep you waiting and waiting on the telephone while they do next to nothing and eventually get you to turn of your router or say they'll get BT Openreach to look into things. For the past few weeks I cannot connect on my PC to the internet, my Sky on demand can't get anything, my niece's laptop and kindle won't connect. Now to me there's either an issue with the line, the router or the wireless connection in general. Talk Talk don't care and after all the back and forth phone calls with them I've given up the ghost with them and will go back to BT. If anyone goes to Talk Talk trust me you're a fool as they are the worst experience I have ever had in terms of service, customer service, support and more. Avoid them like the plague!
Reviewer
Evelyn
Location
Merseyside
Date
03/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I agree with everything recorded here, by far the worst bunch of incompetents it's ever been my misfortune to meet. I have neither space nor time to log the appalling service I've been given. If they'd spent as much time trying to sort out my issues as they spent sending me letters, texts and emails about my bill (on an almost daily basis) it could possibly have been sorted out. They even told me to take my Tablet back to the shop as it was obviously faulty! When I said I was switching, the first thing they discussed was the bill,followed by did I want to upgrade my package, followed by it wouldn't make any difference if I did switch because the problem was with the phone line! I pulled the plug on them after 18 pointless, time wasting months. Never again, I'd sooner chew my face off. Don't go near them, that's my advice! There's plenty of competition out there but they don't seem to understand the point of good customer service.
Reviewer
Dunks
Location
hastings
Date
02/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
so it started about 3 months ago about 2 days before i moved into my new flat, i was looking around for new furniture in my town and there is a talk talk rep stopped me and asked me if i will sign up to talk talk so i signed up and there was a deal, and hey i thought what the worst could happen, they said i wont pay for the first 30 days when my broadband goes live, brilliant i thought. 18 days later i get bloody billed on the spot with bloody hidden charges, not including the postage of the router, then they say i would have an estimated speed of 7-12mbps, nope wrong again u crappy piece of work, i barely scrape 1mbps. you stupid company. once my contracts end, i am so gonna change to another company. even if i have to pay the rest of the contract so i can change. talk talk dont deserve a bloody single star
Reviewer
Robert
Location
Manchester
Date
02/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This review is going to be from a stand point of a technology aware person. I'm a designer/web developer and I am aware of networking technologies. First things first, our network is throttled. The speed is constantly hitting a 2Mbps sealing. I am not even getting 1/3 of the promised speed. No matter if it's a wired or wireless connection. B, G or N connection type all show the same results.
Whenever I call them to discuss this issue, I am faced with an Indian person who speaks extremely broken English. They force me to follow a prewritten script that's set out to waste half an hour of my life and also involves restarting my router half a dozen times. No matter how many times I call them, it never changes. If you have any logical thinking, you probably have tried restarting your router before you even make the call. I guess people who have designed this way of dealing with customers are lacking this so called logical thinking. After the call, we "mystically" get an additional 1Mbps speed bump for a few days and then it starts all over again.
Interestingly enough, when we finally decided to cancel our contract, we were greeted by an Englishman who was not only helpful but also offered a million other equally useless services before actually doing what was asked in the first place. Don't get me wrong. I come from another country and English is not my first language. Instinctively this kind of a staff placement makes me think it's a set-up and people who work with cancelations are there just to hold this nightmare together like a brick wall.
Be advised and never ever chose TalkTalk.
Reviewer
Paul
Location
Basildon
Date
02/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay Away from talktalk, very poor service, customer service lied a lot, never realiable, miss leading customer. Took away £225 through mislead, called customer service 13 times in 3 months for refund. No refund yet. Bunch of idiots staff, stupid Indian call centre,. Avoid talktalk, dont sign up.
Reviewer
N R Warrington
Location
London
Date
02/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service for everything , promise you good broadband speed and deliver you a pathetic speed , customer service ? agents that cant speak English and don't understand what you are telling them , reliability ? if I had a penny for every time I got Limited Access or Page Cannot Be Displayed I would buy Talk Talk and send it to the moon ... Avoid at all costs !!!
Reviewer
daisy
Location
uk
Date
02/06/2015
Comments:
Talk talk are the worst company I've ever tried to use. 3 days of calls and still I can't even get a reason as to why there is a problem with my order for a new line. None of the staff are trained nor can they speak/understand the English language at all. Forgive me for saying but if you work for a call centre with customers based in the UK basic communication skills are a must! I have been told 5 different things by untrained staff one of which told me everything was fine and I would be connected on the 15th of June. I had to tell him there was a problem with the order to which his reply was to put me on hold for another 10 mins just to let mr know what I'd already been told earlier that day! what an absolute joke the company is they should be ashamed at the poor level of customer service that portrays who they are. it's disgraceful. you now could not pay me to take up Internet with them as all I can see the future holds is frustration and a huge headache god forbid anything were ever to go wrong with my service I'd be stuck with no internet forever by the looks of things! Sorry about the rant but I have wasted hours of my life calling this awful company I felt I needed to share my experience. I never write reviews but I need to share this with others so they don't waste their life like I just have!!!
Reviewer
DS
Location
Wirral
Date
02/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Happy customer with AOL for 15+yrs, no problems really. Talk talk took over billing recently, lost my secure account details, blamed me for not paying my direct debit. Spoke to some robotic "far away difficult to understand" customer services teams for probably over 3hrs on numerous calls apart from my bank who hadn't caused the problem. They agreed to resolve & compensate, then few weeks later automatically cut my service off in error for non-payment so had to waste more time. You get told different things from different managers. Absolutely awful company to deal with, avoid.
Reviewer
David
Location
London
Date
02/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't upgrade to fibre.
I was reasonably happy with TT with regular broadband for a year or more. I upgraded to fibre and since then I have been completely without internet of any kind on that line.
I paid for an upgrade and TT unilaterally withdrew all internet services while taking my money.
TT will not listen.
TT does not respond to my calls
TT has no interest in me.
Do not ever upgrade using this company.
Reviewer
JAN
Location
SOUTHAMPTON
Date
31/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service hopeless. Even after telling the rep I was sitting with fractured ribs I could get NO service after trying solidlyfor two hours. Needless to0 say we we will be getting a MAC number and moving to a service which does talk and provide service.
Reviewer
Roger Hall
Location
Shropshire
Date
30/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with AOL since around 1994 and apart from the odd glitch I was very happy with their service. However, since Talk Talk took over the service has gone from bad to worse to appalling. I am paying £20 a month for this rubbish. I don't know how they are getting away with providing this pathetic excuse for a service. If there was a prize for 'Super SLOW Broadband' they would top the list every time. I'm off to pastures new when I can actually find a decent company. Looking at the reviews though, they all seem just as bad!! However, if you are thinking of joining Talk Talk think again, they are hopeless beyond belief. If I could give a minus rating for each category I would!!!
Reviewer
Elaine
Location
Leeds
Date
30/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Value for money until something goes wrong.I Have been trying from February to get an engineers report regarding a £65.00 engineer charge.(charged 3 months later) I Cannot get to know anything from customer service after several emails and calls I have now written a letter of complaint.No one seems to know anything about anything. They always say it s not there department Cannot wait to leave them
Reviewer
COSTUMER
Location
Gravesend
Date
30/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am currently on the phone to them and they tried to persuade me that I can connect my Fibre Optic cable into the 4th socket of the Enternet. Completely uneducated.
First of all a worker called Somnaph told me told me this as he said this is a new way of how they made broadband and he read if off the internet. Secondly, he said his manager would agree with what he has said.
I was transferred after 5th time of asking to a manager called Neil, who said his worker was right. So when I said he should read a manual that there's nothing mentioned about fibre optic being connected into the 4th port of Eternet, and when he did, he said I SHOULD COMPLAIN ABOUT WHAT WAS IN THE MANUAL. I am a long time costumer and never had these issues before as I've had with this uneducated company for about 20 minutes.
They haven't agreed to send me a new broadband and I was given 'warnings' when I've asked what the manager was doing in order to help me.
They tried to make me look dumb, laughed in my face, used provokative language, swore at me and generally UNHELPFUL, and I lost it when he tried to explain to me something different when what my query actually was.
This all happened at 4:30 for 30 mins on 30/05/2015 and I'm more than happy to raise my case further.
Everyone who I spoke to told me that they were managers, but no one actually introduced themselves to me stating that they were managers, I was just ''transferred'' to them, thinking that I've actually spoke to one, but it clearly seems that they didn't know what was going on.
I believe I could be working for them too, just sit at home telling lies, being rude, drinking coffee and pretending to act like a monkey.
Reviewer
Deborah hill
Location
leeds
Date
29/05/2015
Comments:
apsolutely appalling broadband connection(2miles from main server) customer service that lie and are just reading from a script (when you can understand the English they speak) and a even worse set of staff that work (or should we say protect) higher ranking from answering why the service they provide is rubbish. Don't bother contacting anyone in the CEO's Office you just get to talk to the monkey! Not the organ grinder TALK TALK SHOULD BE ANOLISHED FRON TRADING SUH A SHAM OF A BUSSINESS with more BAD REVIEWS than any orher BROADBAND PROBIDER THEY SIMPLY ARE THE WORST. BEWARE
Reviewer
Jamie
Location
Banbury
Date
29/05/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Where to start... For the last year or so I couldn't fault them, Internet wasn't the fastest but being only broadband not fibre optic I wasn't expecting ultra fast got some good offers from other big names but as a loyal talk talk customer they gave me a price and an offer I would be stupid to refuse.. Or so I thought, as soon as I renewed my contract, the price we agreed on due to me leaving was lies, my other half rang them 2ce for over an hour of being passed back and forth due to changing direct debit from hers to my account they apologised for the slow speed and for the mix up they would wipe the "late" charge for the payment and refund the money we overpayed, a month later we have an automated call saying we haven't payed, rang again today and according to the system they have no direct debit details for us therefore they will charge us £10 for non payment and 2.50 for not having a dd set-up.. After the missus got passed to 4 people only one English person the rest very hard to understand, after telling each one she wants to leave we are left with a £30 cancellation fee and 2 months of poor broadband to pay for.. Along with charges they refused to wipe even though we set up a direct debit but could not find it on their systems! If you like being shafted the talktalk is definitely for you!
Reviewer
Connor
Location
Kilmarnock, Scotland
Date
29/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is just god awful. The internet connection keeps dropping every 2 minutes, The telephones keep crackling to the point where you cannot hear what the person on the other end of the line is saying (did I mention they can also hear the crackling) As for TT's customer service. They are the worst providers of customer service ever. Everything with talk talk is slow. Slow internet, slow at coming out to check the line etc. If only they weren't as slow when they take £50+ every month, they do that quick enough.
Reviewer
Christopher Canham
Location
Bedford UK
Date
29/05/2015
Ratings
Speed
1.00 stars
Reliability
2.00 stars
Comments:
In my opinion Talk Talk are a complete disaster....the Broadband and Telephone service performance is pretty poor but the worst thing is the customer service and billing errors.....it takes numerous calls and many hours to even try and sort out the most simple of errors on their part....which then they still don't seem to be able to sort out....the worst was when they incorrectly took £399.63 from my account for supposedly cancelling a contract when in fact the contract had already run out very long before....and it took approximately 4 months and several hundred calls to various people located in Manilla and South Africa and else where to get the money back.....I just don't understand how they survive....and if you value your time and your sanity then you will think twice before joining them considering the number of other providers available.....
Reviewer
mark wemyss
Location
edinburgh
Date
27/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
been with talktalk for years in last few months service crap email address won.t work customer service as much use as a chocolate fire guard as soon as contract finishes be throwing there equipment where it belongs with there service in the BIN
Reviewer
J roberts
Location
warrington cheshire
Date
27/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Thought i was just adding fibre for an extra £5 month only to find i entered a 18 month contract then they charged me £300 to get out of it before it was even conected !!KEEP WELL AWAY .
Reviewer
Sophie
Location
Bristol
Date
27/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Abysmal service! Opted for the offer of 50 pound new line installation instead of 75 pound shopping vouchers. Engineer due on 26th of Jan. Had numerous text messages saying we would be charged if missed out appointment. Partner took holiday off work, no one came. Looked on talk talk app said our service was live. The line from original owners that probably had it for 10 plus years must be fine then. Plug Internet box in, nothing bar power light working. Call them they resolve issue over phone. Internet is good for three weeks then starts going on and off. Call them, they reconnect us. Same next month, goes for a few days. Call them they reconnect us. Same this month for over a week, we were busy so left it for the week, still not working. Checked my online bill and I had an 8.26 charge for calls. Calls we didn't make as we don't own an actual housephone to plug in. Time to call back. Explained the issue with phonebill and lack of Internet. Well I must of made the calls as they are on the system, I could add a package to save from future charges also I will have to pay 65 pounds for an engineer to come out to fix my phone line to receive Internet which I refuse to pay as they should of gave me a new line like I signed up for. After 10 mins I ask for a manager. Tell her I didn't make the calls as we don't have a phone. Offers to have outgoing calls blocked and 8.26 cleared as a goodwill gesture. Fine. Ask to be through to a tech manager to resolve Internet. Finally found someone who understands me and doesn't assume I'm lying to clear an 8.26 debt. Could well be an issue with a crossline and that would also mess the Internet up, just checking the lines etc charge for engineer is bull as we have had problems since day one, phone goes can't get hold of them for two hrs as they are updating their system, call back they can't help us as we have charges on our bill. Our bill is paid up to date our next direct debit due 1st of June. Got to pay it now, will put you through to billing department. Get put through. No I don't want to pay you I have a direct debit. Get me a manager. The only one with half a brain cell not there get put through to another moron. Got to pay 65 pound for engineer. Couldn't possibly be a crossline, we wouldn't know as we don't have a phone plugged in. Asked us to get a landline phone to check if there is. Explained we can't make outgoing calls anyway as we have requested a block on outgoing calls. Got told to just get a phone. Borrow a neighbours. Call back on mobile. Spouting on about we need an engineer and will cost us 65 pound if our line needs replacing but they can't help us as our service has been barred till we pay our bill and that department is shut. Asked for manager. He was. Bull. Round 763 today!
Reviewer
kieron price
Location
walsall
Date
27/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Never had a problem with broadband, however the customer service or lack there of has made me decide to leave, getting charged for things when it's there fault THEN blameing me THEN tell me that it's been taken off the bill, next one, receive the bill and it's still there,no one speaks English and don't understand after an hr on the phone...shocking
Reviewer
Ben
Location
Great Kingshill
Date
26/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk is driving me to the point of insanity. At least 3 times every hour my internet cuts out for, on average 7 mins.
Customer service is no help either. resonantly I was told change routers, that did nothing. Then it was change the filter, that cut my phone line. And many times I've been told to turn the router off and on. seriously TalkTalk your tech support told me to turn it off and on again. Hey and guess what that did nothing.
Currently my average speed is 50kb/s when my promised is 14mb/s. TalkTalk you played me like you played everyone else. you got me good internet for 5 months then you started to slow down until now when you can barely connect. And you make your money by making everyone hate you and then pay that cancellation fee. Well screw you TalkTalk you don't get that from me cuz I'm stubborn and I'm waiting 2 more months til our contract is over. See you in hell TalkTalk I'm going to BT
Reviewer
Unhappy
Location
United Kingdom
Date
26/05/2015
Comments:
Worst decision of my life going with talktalk!! I was seduced by the cheap rates and wish I had read some reviews on here myself before getting the contract!! It would of saved me a lot of trouble and frustration. Like so many others on here i have had my fair share of being overcharged and bad customer service but the thing that has really done it is that I have now just been charged £145! When I demanded rather crossly why? I was informed it was because of the 22 HOUR CALL I apparently had just made!! Needless to say that I doubt it is even pysically posible to be on the phone for that lolg the answer I got was that I must of not hung up properly!! Well I then attempted to "not hang up properly" and found that jt was quite impossible to do because of the way the phone slots in!! Am absolutly fuming
Reviewer
C
Location
Bristol
Date
26/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
USE WITH CAUTION
When I had broadband the service was OK. However, I reported a fault to Talk Talk 6 weeks ago.
During this time I have had NO phone or broadband service.
I have made 3 costly calls a week and have lost count of the number of times I have been told "don't worry".
I can't escalate the problem as no call operative will transfer me to a manager. On two occasions I was promised a call back, but neither materialised.
I have tried the nice approach and I have got cross - neither works.
I WILL DEFINITELY BE MOVING FROM TALK TALK ONCE THE PROBLEM IS RESOLVED…….. Absolutely dreadful approach to service.
Reviewer
Eas
Location
North london
Date
26/05/2015
Comments:
DO NOT BUY! DO NOT BUY!
The worst internet I have ever used! The internet does not work at least 3-4 times during the day. My phone data charges are huge because of how awful talk talk is. Possibly the worst provided ever.
Reviewer
DangerouslyUnstable
Location
Daventry
Date
25/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk mobile, TV, TV PLus and especially broadband are all useless services, as is customer services.
But it is not Talk Talk's fault. it is OFCOMS's fault that such a bad company is allowed to continue operating.
If OFCOM were of any use other than a what is now just another resting place for useless beurocrats and public office friends, they would have got this sorted.
OFCOM and all the other regulatory organisations used to mean something, now they are just a dumping ground for in effective Government Civil Servants that know too much to be sacked.
In my opinion. And only because surely in this over regulated and controlled world, surely such regulators would not companies operate that actually remove the freedom to be able to access the Internet.
I also think someone should lobby the legal system to allow for class action lawsuits to be possible in the UK court, just like in the USA, because that is truly more democratic than the UK society that we have at the moment with ineffectual regulatory organisations are just jobs for the girls and boys rather than seriously investigating the issues that affect hundreds if not thousands of people by companies such as Talk Talk & MyHermes...
Reviewer
Sylvia
Location
blackpool
Date
25/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have wasted hours of my life trying to get my broadband reistated. Ive been told one thing and then been passed to someone else and told something else. Nobody cares, their English is awful, I have received zero customer service. I will never use talktalk again.
Reviewer
hkrdamddor
Location
New York
Date
25/05/2015
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
RkR07u qkppkujjmqli, [url=http://ygkdtzileifu.com/]ygkdtzileifu[/url], [link=http://yxjywdsuofpf.com/]yxjywdsuofpf[/link], http://iikdlwchgyaf.com/
Reviewer
Kimberley
Location
Manchester
Date
24/05/2015
Comments:
Avoid talk talk!!
I have been spoken to like rubbish on the phone from a 'manager' as I was complaining about my bill as I'm contracted to £20.95 a month and my bill was £110, I then asked why and then they told me it was because an engineer came out and I was charged for although when I asked the engineer he said i wouldn't be.
Have nothing but problems with the company including there service phone/TV and broadband!
Reviewer
Liz Coleman
Location
St Leonards on Sea
Date
23/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was migrated to TalkTalk by Virgin National because Virgin National believed Talk Talk could offer a better speed of service. So on migrating, and finding I did not, I called their technical advice a number of times, who eventually sent me an engineer. This engineer told me there was no charge for the visit as he had insufficient information to assess the situation as some configuration had been changed the previous day......this was a MONITORING visit and to call out another engineer after a week or so. This I did and my router was replaced. Then the bill arrived and I had been charged for that monitoring visit. I complained and was assured of a phone call from their complaint department within 3 day they having both my mobile and land line. By the third day I called TalkTalk to be told they had tried to call me but were unable to leave a message (how so I wondered, other people leave messages on my mobile and land line)...I got home from my travels later, and had a message on my land line saying they had tried 3 times (no record on my land line or mobile of this) and saying they would close the case. They did not give me a number to call them either so I did 1471 and got a very very long numbered mobile that could not take calls....that I can only assume was from india.
I decided to leave them so two days ago talked to the MAP code section and talked to a lovely man who got my bill reduced to the rental of £20.31. I reinstated my direct debit. Today get a call asking for the full charge of an engineer visit and monthly broadband fee of £20.31 minus £30. I complain and get transferred to someone who says its the full amount with no dicount of £30. I get put through to an engineer charge dispute team who sorted it.
Talk Talk are so unjoined up. They seem to lie, do not have the courtesy of leaving a number to call them back on...and offer poor broad band speeds for my area (so the last engineer told me anyway...so why the migration?)
Reviewer
migelle patterson
Location
walsall
Date
23/05/2015
Ratings
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service they make you wait and puts your call to a centre were you cant understand the person because somewhere else in the world broadband slow and they over charger you 15 pound more talk talk suck
Reviewer
janet durden
Location
bridlington
Date
23/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Dont touch this company just go sraight to sky did not get the service we required so went to sky now isued with 475 pound bill for breaking my contract or they will send balifs in total farce if you want trouble go to them my advice leave well alone
Reviewer
kyle
Location
huddersfield
Date
23/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
We're do I start really.. I've been a talk talk customer sInce March.basically they lied about the bill date they said they was going to take the first payment out at the end of April but they tried taking it out earlier.then they wanted two payments of me. I got through to the customer service team which none of them can speak good English they haven't got a clue what your on about they don't listen and it's very hard to understand them.I have broadband and TV.. The broadband isn't that bad to be honest.TV is shocking the box it self is very very very slow I've subscribed to skysports and sometimes it doesn't even work it says error ttg-201 it does it now and again then it will come on.. What is the point in paying for a service when you can't even watch it..talk talk is rubbish and if your a new customer wanting to sign up I wouldn't even bother. If it carrys on I will be pulling the plug and going with another company
Reviewer
Michael Wallace
Location
Manchester
Date
22/05/2015
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Unfortunately I did not read the reviews on this site and now it's too late. TV service very poor. Waste of money signing up with TT. Sky def worth extra per month for quality service.
Reviewer
Amanulla Dalvi
Location
Leyton
Date
22/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I changed over three days ago. What a terrible mistake. The service breaks down intermittently eight or nine times an hour. Customer Service is useless. You are left hanging on the phone for hours . I am going to break my contract and move back to BT and let talktalk take me to court. They are appalling. DO NOT MOVE OVER.
Reviewer
Pawel
Location
London
Date
22/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If it costs only 75% of competitions price it's because it only works about 75% if time competition works and is only 75% as fast as competition
Reviewer
Max
Location
Edinburgh
Date
22/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible, terrible customer service. You are put on hold for sometimes half an hour to some indeterminate part of the world to discover that the poor underpaid phone-jockey at the other end can't help and doesn't know what to do. They billed us for two months after we moved despite my having told them to disconnect us, then eventually, after haranguing them for a long time they decided to repay us. What a lot of rubbish. Like so many modern service companies they are taking the mickey out of us as consumers; shoving the administrative cost of proper customer service on to us, in the name of efficiency. Avoid them if at all possible.
Reviewer
Stunned!
Location
Northwich, Cheshire
Date
22/05/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I've been struggling with poor speed and connectivity for months now. I contacted TalkTalk and asked for a new router (advised by phone engineer). I was told I couldn't have one because I wasn't in a contract and might be tempted to leave and make off with it. However, I could buy one for £49 +, this is despite being a customer for 13 years. I highlighted that I was paying £30 a month for an inferior service and was unhappy. Operator said I would have to wnter a new contract if I leave, so why not enter into a new one with them. Answer..read this review
Reviewer
pc
Location
bournemouth
Date
21/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
absolutely the worst service I have had from anyone or anything. unreliable billing, sudden unexpected charges and people in a call centre who cannot understand what I say. currently complaining and will undoubtedly take it to the ombudsman. utterly, utterly unpleasant and hopeless. DO NOT USE THIS COMPANY. others may look to be more expensive, but believe me, this company will take much, much more than their headline deals. in my case £184 more on top of an actual usuage bill of £18.20
Reviewer
pauline caller
Location
Yeovil
Date
21/05/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I always had a speed issue with talktalk, they said it was not there fault and they said BT would not be any better, well when i was with talktalk best speed was 8mb now with BT speed is 15MB would not recommend talktalk.
Reviewer
Jude
Location
Bolton
Date
21/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Zero customer service, unreliable connection, unreliable engineers;don't dream of going with them, it's a total and utter waste of time and money
Reviewer
Sohaila
Location
UK
Date
20/05/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
TalkTalk customer service is the worst.
I had a problem with my account being suspending because I went over the limit for my internet data usage - so instead of just closing my internet, they decided to deactivate my whole account including messages and calls.
I apparently had used £36 over the data limit and had to pay that in order to reactivate my account. What annoys me is that there are no caps to stop me from using 3g when I have no allowance left. What's worse is that TalkTalk send one message telling you you have a little (e.g. 117mb) left to warn you but do not send you a message to tell you that you have spent all your allowance. This can only mean that they want you to go over your limit so they can get you to pay to reactivate your account.
When I phoned the customer services, the first man hung up on me, the second time, a woman answered with an incredibly patronising tone of voice who then passed me on to her colleague who just kept laughing at my issue. Then I asked to speak to the manager but I just kept getting directed to other representatives that showed more patronisation. The last guy is the only half-decent one because he actually listen to me.
TERRIBLEEEEEEEEEEEEEEEEE
Reviewer
Erika
Location
Chesterfield
Date
20/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking service - if you can actually call it a service that is!
Initially had OK speeds and very few issues until a few months ago when I started experiencing crackling on the line during windy weather, and this caused my broadband to go down for long periods of time.
I work from home and rely on a stable internet connection, so I was in need of a quick resolution. Around 3 months later, after numerous phone calls, new equipment, endless troubleshooting procedures, my internet and phone are down completely and TalkTalk are finally deciding to send me a BT Openreach engineer. Except the process of assigning one apparently takes a ridiculous amount of time, because it has been nearly two weeks since I started to receive phone calls from my 'fault manager' saying that they are 'assigning a BT engineer'. So where are they??
Not to mention, I did my research and apparently crackling on the line is usually a BT phone line issue. Why oh why then, after 3 months, have TalkTalk wasted my money sending one of their engineers over to change a piece of hardware, made me check the line with different handsets etc and NOT sent round someone who can actually fix the fault?!
Thankfully, with them raising their prices by a whopping £10 per month from next month I can leave without penalty and I am going to Zen who apparently will make sure your issues are resolved QUICKLY.
As BT Openreach only operate through an Internet Service Provider this is the only way I can get my issue fixed as TalkTalk are so incompetent at dealing with it and I am STILL at my friend's house using their internet connection for my work because mine is none existent.
The most unreliable service I have EVER experienced!! The cheap price is not worth the hassle and stress and money and time wasted when you encounter a problem.
Call centres in India and Phillipines, all customer service representatives have no technical knowledge and are only employed to follow procedures and read off scripts. This is why when I mentioned crackling on the line and no service during bad weather no one could understand the issue provide a timely and appropriate solution. Staff are polite but clueless and nothing gets done.
AVOID LIKE THE PLAGUE!!!!
Reviewer
Adriano Di Pietrantonio
Location
Birkenhead Wirral
Date
20/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The worst nightmare of my life regarding broadband provider.15th january 2015 I have been scammed lots of money gone, the man new all my details including my security pass word, how did they get it? If not from a very secure and reliable way. After I reported to the bank to the police and to them (costumer service) I was told they would come back to me within 4 weeks, but! I am still waiting.I then cancelled the contract because I no longer felt safe with them, I now have to pay the contract breakage fee, because according to the law they did nothing wrong, and from £152.85 went up to £209.76, can someone tell me if this is with in the law of the land?
Reviewer
Ljjay
Location
Blackpool
Date
20/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The upmost worst provider ever rude ignorant cs staff. Complain at your peril and youll suffer constant speed drop im down to 2.8 at moment started at 15 everytime i complained my speeds dropped maybe its a coincidence. No one listens to you and they still charge you for all your packages even though you cant use them due to unreliable poor broadband
Reviewer
Damien
Location
Essex
Date
19/05/2015
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
As a complete gamble moving away from BT and a month into TalkTalk's service so far so good. Openreach engineer arrived on time, self install of router easy and so far so good. whilst being aware of TT's Asian call centres and their preferences for online communications this doesn't really worry me. My expectations were a basic internet service and landline all of which so far seem reliable and good value. Hopefully I'm not proved wrong months down the track.
Reviewer
Mark
Location
Birmingham
Date
19/05/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very impressed,it was easy to register over the phone and had a call just before the installation.The broadband and phone was installed within half an hour and the broadband is super fast at a great price.I used to have Virgin media and this seems the same,very fast.I don't get the negative reviews!
Reviewer
Akshay
Location
Croydon
Date
18/05/2015
Comments:
TalkTalk.. waste of time and money
TalkTalk connection undoubtedly the worst service one would ever encounter in entire world. I would not recommend TalkTalk. When I took a new connection, I was told that there would be interruptions in network connection for the first 10 days. After 10 days, there would be normal connection with the speed upto 18Mbps (Highest estimated speed 18.3 and lowest estimated speed 12.3). But every day, we are experiencing some or the other problem with the network. Once we called the customer care, they could find nothing, and said there could be some ongoing maintenance work (without prior information to customers about it??). But I guess since last 2 months, they are doing the same maintenance work and yet not able to correct it. My observation is that whenever I start video call or any videos online, immediately it gets disconnected. I don't understand why I am paying them the money for 'Unlimited Plan' when I am not able to get uninterrupted connection for a single day. I request all the viewers, Please Please Please... Don't do the same mistake like me. There are so many different services in the market. TalkTalk is waste of money and time too (as with this connection every second day of your life will be wasted on the call with TalkTalk customer care call center).
Reviewer
Dave S
Location
Cambridge
Date
18/05/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
So after having massive issues withe the crap talk talk ADSL router and it's wifi and wired switching, I set up a spare wifi router (without modem) to use the talk talk router in bridge mode only (just as a modem). I got a call a few days later with a woman telling me frantically that someone was stealing my broadband. She then asked me to go to my computer and press the "key in the bottom left of the keyboard, C-t-r-l" and r. Maybe she should have not assumed I was a complete novice. I tried repeatedly to tell her that no one was "stealing" my internet, after which she started being very rude and repeating, "oh my god". TalkTalk, here's a hint: Don't hire stupid people for your customer services department. Perhaps a better grasp of English for your English customers wouldn't go amiss, either. While you're at it - sort your shit routers out and the disconnections on your ADSL lines too.
Reviewer
Kyle
Location
London
Date
18/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I was a cowboy in the Wild West and Talk Talk's internet connection was the name of my horse I would view him as dying and shoot him in the face.
The whole thing is a joke, you know one of those jokes no one laughs at and collectively brings the country together in seething hatred. Like when they reduce lanes on the M25 and only tell you 3 seconds before you get to that point.
Just came back from backpacking South East Asia, I was genuinely in cliff face hostels with 3 devices (not including my friends and all other occupants) never had an issue in 6 months. When this contract ends (I have set up pre notice so it doesn't run a day over) I am tempted to burn the router on their H/O doorstep.
Don't use them unless you like not being connected to the modern world which may be your thing. Been waiting for an engineer to bring around a super router for about 8 months now.
P.S. I've been loading a webpage on my iPad for the past 30min and it's not even half way yet! The only internet I have is on my phone which I get to rack up loads of data charges on because my home wifi is non existsent.
Reviewer
j.smallwood
Location
south yorkshire
Date
18/05/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
AVOID TALKTALK!!
its is worst service provider i have ever used. there are so many hidden chargers you bills will always be more than you actually expect always.
they dont explain the chargers correctly AT ALL not on the web page or when speaking to customer services. i have nothing but bs from this company since i signed up with them for homephone & broadband in november2014 and i have regretted it ever since. i have since got the tv package as i was told it was free and there wouldnt be nothing extra added to my bill every month as it was free i agreed to this after asking what the charge would be and being told repeatedly there was no charge going to be added to my bill and it wasnt until one of the customer service agent whom i spoke too said to me and quote "if u do get charged for this service madame u can ring back customer services and ask for a manager when i get to speak to the manager give them my name,the time and date of this call as every call is recorded so u can ask them to play this call back and they will hear me telling you that no extra charge will be put on ur account as the tv is free to all homephone & broadband customers" so like a fool i agreed to the tv aswell. my bill came and it wasnt what i expected at all it had doubled so i rang talktalk kicking off i spoke to a manager repeated what customer service agent told me and the manager said he would look into this and could i give him a few days i said ok few days came and went no call back no letter no refund ? i call customer services AGAIN and i was told that peticullar manager had fallen ill and they were unable to say when he would be back to deal with my complaint... and i havent herd from him since. TALKTALK more like whatajoke! THE WORST BY FAR AND THEY RI U OFF!!!!
Reviewer
Kefus
Location
Reading
Date
17/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Was unwise to be sucked in to one of their ever present promotional deals for new customers. You then discover, whilst being locked into an 18 month contract, that TalkTalk are one of the worst price increasers in the industry. Just received notice of a second price increase in 15 months. What prompted me to write this review however was that it coincided with the second fault in 12 months with my broadband and this is where you have the delight of interacting with the Indian call centre. When I couldn't quite understand the question (which wasn't clear at all what he meant) the agent quickly took on an impatient and near aggressive tone with me. After he barked at me to speak up as he couldn't hear me because of all the background noise in the call centre I terminated the call and have now cancelled my direct debit with TalkTalk. When they become interested in why they cannot take payment from me and contact me in that regard I will tell them about their price increases, unreliable service and rude and unpleasant Indian customer service agents.
There are cheaper alternatives out there with far superior British based customer services and I will most definitely be leaving TalkTalk when my 18 month contract is up.
I would strongly advise against joining TalkTalk no matter how attractive their new customer deals seem. They recoup the losses from these deals with blatant price increases which you will be required to suffer during the entire length of your contract.
Reviewer
Kelly
Location
Swansea
Date
17/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away from this company they are a shambles. We took out broadband ohone and tv with them but didnt realise we had no tv arial as we were in rented property, therefore were unable to usethe box. Talk talk rang us no end of times to say we had not connected our box, we explained why and theny hung up. In the end i lost my temper on thephone and told them to stop calling.
We moved back home on 5th may and our broadband and phone were connected. We had brought the box with us to see if it would work after being told that it wouldnt work in our home address as the internet connection was too slow....... It works so they lied!!!
I called talk talk to tell them thebox was working to which he told me they had down graded my package without consent and that if we didnt return the box that there would be a £75 charge added to our bill.....i went mental and the guy on the phone. Long story short we decided to keep the box and pay the fee.... Why is it when we COULDNT use the box they didnt ask for it back and when we could use it they asked for it back??? And the best of it is that they down graded us but were still charging us the price we were originally paying.
NEVER EVER again will i go near this company. As soon as i can get out of the contract im going back to BT
Reviewer
mike
Location
manchester uk
Date
17/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk are a nightmare, do not sign up with them, after a year of misery and lies from day one,I do not recommend them. Customer services are in Manila Philippines, they will promise and promise but end result will be same, wrong bills overcharging, no broadband connection sometimes for days, etc etc etc, do not give them your bank details,
Reviewer
alan
Location
cardiff
Date
16/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
this is the most shocking services i have ever had from broadband company i had 2 appotment with the engineers so i booked of work using my holidays and no show or text/email/phone so what a waste of my holidays and there still trying to charge me for my old address when i moved £200 but yet i was told on the phone i was still in the cool down period so no charge. i got a second broadband serice Virgin Media and tbh much better customer service and broadband if i was you before you think of signing a contract with talk talk rethink and have a look at all diffrent reviews from diffrent website and you will see my point why one option is better than the other.
many thanks alan :)
Reviewer
nico
Location
london
Date
15/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Extremely POOR service, I would NOT recommend using them: poor broadband speed and connection but most importantly the customer service is totally unhelpful: they can barely speak english, they keep you on the line even hours without solving problems, they do not know what they are talking about, they do not listen to the problems customers have, they charge with wrong things and disputing a bill is a nightmare.
Reviewer
Pedro
Location
Hove
Date
14/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Experienced speed problems since the first day. Talk Talk suggested to change to fibre optic as the only solution. There was a small improvement but does not compare with the competitor fibre optic speeds. Now phone stopped working. This company is causing nightmares to so many clients and no one stops them. I have just visited their Facebook page and the complaints are many there. Why the ombudsman does not do something about this company.
Reviewer
Tony
Location
West Yorkshire
Date
14/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Yes this internet is cheap, but cheap isn't good if your not getting the service your paying for. Talk talk is only good if you don't run into any problems.
I've the Internet for a year and a half and ran into problems two weeks ago. My internet speed dropped from the usual 4mb/s to .3mb/s and latency went to 500m/s.
A technician came around and proved that the home setup was fine and it was a problem with the open reach line which talk talk rent from BT.
I booked the Openreach tech for the following week; Monday/Tuesday/Wednesday, told they would turn up on either one of those days.
I waited home for those three days and no technician showed. Upon ringing talk talk on the night of the Wednesday; they told me that an Openreach technician wasn't needed because they thought it was a problem with my home setup. I explained I already had a talk talk technician prove my setup but they said he might have missed something.
I wasn't prepared to wait for another week for them to tell me my setup is ok again, I've cancelled my direct debit and ordered Virgin.
It's iust their comstomer support that's the problem. All They needed to do it get BT to turn the gain up on the line but what could have been a 20minute solution turned into a 3 week shambles with no solution within sight.
Reviewer
standrews
Location
Worcester
Date
13/05/2015
Comments:
I have spent an incredible amount of time trying to get my problem sorted out. The issue i have is the broadband cutting off each time the landline is used and the general poor quality of the broadband when it is available.This has been a continued problem for 6 months , 2 engineers multitude of calls to patronising technical staff who have all made failed promises to improve service.
Yesterday summed whole company up. called to cancel contract spoke for 10mins with someone trying to keep me with TT after this they told me they could not cancel contract it had to be a manager ..put on hold waited 20 mins and then disconnected. TT manager rang back spoke for further 15 m trying to keep me with TT with endless promises advising me that compensation can only be given when problem resolved. When i said i had not changed my mind TT MANAGER SAID HE COULD NOT CANCEL it had to be contracts dept on hold for further 15m disconnected .During time on phone wirfi disconnected.
Not prepared to waste anymore time with this company who had the nerve to say that i would have to pay a fee to cancel contract, even though the for last 5 months they have failed to honour contract.
Simple solution for me which i should have done ages ago is to cancel direct debit and wait for TT to take any further action which i shall obviously defend.
Worse company i have ever had dealings with.
Reviewer
Owen
Location
Stansted
Date
12/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
5.00 stars
Comments:
Unbelievable slow in the evening. Just measured at 0.14 MB/s In the morning up to 7Mb/s. Email takes up to a day to send. They just don't buy enough bandwidth from BT. Can't use Iplayer or you tube after the school kids get home.
Reviewer
Karen Evans
Location
Port Talbot South Wales
Date
12/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
OMG so wish I had read these reviews before I had this shower of Crap to install services in my Holiday Home...
Since the 24th March 2015 (installation date) I have rang these people twice a week with different problems. 2 routers later & a disconnection, that I never requested. My services are still down!!!!
I spent 1 hour 50 mins on the phone yesterday trying to get an answer as to why my connection had been disconnected, and still could not get an answer. THEN they wanted me to pay £25.00 connection charge to get my service reconnected when it wasn't my fault in the FIRST PLACE!!!!!!
Shocking.... Trading Standards are my nxt point of call, followed by The Ferret!!
They shouldn't be allowed to get away with such SHOCKING service.
Even Before & After Customer Service!!
Reviewer
mylittlewombat
Location
London
Date
12/05/2015
Ratings
Speed
1.00 stars
Comments:
APPALLING! Avoid unless you appreciate high blood pressure and no internet.
No proactive communication to customers, it is always the customer who has to chase. they promise a response within 48 hours, this never materialises.
They recently sent an engineer out to address our issue of intermittent internet - and having been assured we wouldn't be charged - then billed us £65 - even though the fault lay with talk talk. It took me 3 or 4 phone calls and about 3 hours to get that charge refunded.
Their call centre makes customers go through the same routine each time they call, ensuring each call lasts circa 45mins, without managing to resolve the issue - all the while telling me (from their script) that they are "very sorry" and they "appreciate my patience" . Needless to say we will be switching broadband/phone providers.
Reviewer
Anwar
Location
London
Date
12/05/2015
Comments:
Do not ever go close to talk talk. Even they give you free service its not worth it, as the time you have to compliant & get the resolved it will cost you, your own time more than what you pay talk talk even though thier rate are high and quality is rubbish.
Reviewer
New User
Location
West London
Date
11/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
As consumers at the mercy of large retail companies it can be pretty hit and miss as regards the service we may stumble upon. I'm sure like yourselves we've all experienced bad service at one time or another, which is forgivable if the company resolves the issue and apologises. But please be WARNED Talk Talk has absolutely the worst ever customer service you will ever encounter. Pleasebe WARNED in all my years I have never experienced such appalling customer sevice from a company. They have outsourced their customer services abroad and some days you may be speaking to an agent from their Phillipines offices and another day their Indian offices. The Indian office has some pretty unhelpful staff that will call you back time and time again but not resolve any of the issues you have complained about. Definitely worth thinking about avoiding this company even if it means paying extra. Because in the long run if you lose your broadband and landline for over a week or more and get nowhere with your complaint, saving the few extra pounds a month isn't actually a saving.
Reviewer
Pam
Location
Southampton
Date
11/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish we had never heard the words TALKTALK. Where do I start and there really isn't enough room as I could write a book. What a load of ......s.
Package was to include Youview box - unable to set up. Problems with the telephone for nearly 3 months and told that they cannot correct it as 'there is an order on the line' - have you ever heard the likes!!!! Customer Service is appalling. Promises made by so called customer service managers are not upheld when challenged by Chief Executives Office - all they will say is 'they shouldn't have told you that and we never give compensation even though you have been inconvenienced and by the way if you cancel you contract there will be a charge. PLEASE PLEASE PLEASE is you value your time don't waste it on this so called company - surprised they haven't gone out of business. I cannot stress highly enough how unprofessional and the sheer incompetence of their staff and attitude towards their customers.
Reviewer
Tim
Location
Birmingham
Date
11/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having never in my life felt the need to review any product I have purchased, I felt compelled to document just how terrible this company is.
Their foreign call centre 'installation team' are robotic and are simply unable to deviate from a programmed script. Following daily calls to check on when an engineer would be returning to complete my installation, I was simply given a date of 2 days in advance and would be told to await the report from the engineer. That date would pass and a further date was provided, again 2 days in advance. Like groundhog day, this process went on for 2 months.
It got to the point were I was lied to about attendances that never occured and they simply continued to blame BT Openreach.
I cancelled my order due to their complete inability to be able to be able to converse with another human being and due to the deceipt and ability to offer anything other than a scripted apology.
I have no idea how this company exists in a market of broadband providers.
Reviewer
John
Location
London
Date
11/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I hate TalkTalk. A slow, awful online service. Incompetent phone service. Problems with setting up Direct Debit, problems cancelling the contract.
Reviewer
Liam
Location
Barnsley
Date
10/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give less stars I would. This company is terrible from start to finish! Three months with no internet service. Seven different engineers out to try rectify the problem. Customer services team do not care the slightest and LIE to get you to keep quiet by promising refunds and "specialist" engineers to come out and do repair. Its cost me to phone up each time off my mobile as none of them took notes about my problem so i had to explain the situation over and over again. Still no further on and talk talk expect me to keep paying for a none working service! Steer clear of talk talk!
Reviewer
jill binks
Location
grays essex
Date
09/05/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Was.oK. with this company since they took over tiskali. Up until this month. We took out a new contract when they changed all the prices around Christmas time . This month we have an email to tell us that the overall package price had increased and all the 0845 numbers and 0708 numbers that were free as part of the package,
now cost us full price, Now we are told we have to pay the increased rental along with these extra costs . Confirmed with talktalk that they had broken their contract agreement , as I notice they have with many reviewers. Because of this it was confirmed that yes we could cancel and move to a another broadband supplier free of charge. We are now looking into this with Plusnet seeming to be the preferred option. I suggest that others with changes to their contract do the same and if they wont let you go to OFCOM for assistance. Good luck don't let them win.
Reviewer
Kim Tee
Location
United kingdom
Date
08/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cant begin to describe how awful the company is.
The service is shocking and I have had the phone put down on me.
It would appear that my router has to be replaced for the SECOND time. I have been advised that my compensation will be for the time I did not have internet. They do not take into account that I have spent an hour and a half on the phone and without internet, I lose money.
I am so sick of their apologies when nothing is done to improve the service.
I would still like to know why the mail system was changed as it was fine before.
Reviewer
as
Location
york
Date
08/05/2015
Comments:
Talk Talk is utterly appalling, they leave problems unanswered , never return calls and clearly couldn't care less if you have no service for days/weeks on end.
Do not ever sign up with them unless you like misery.
Reviewer
Lizzy
Location
Paignton, Devon
Date
08/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Took money from my Bank Account 5 days after I had already paid the account within the 24 hour 10% discount time.
No home phone for 11 days now - Talk Talk are a disgrace
Reviewer
CPattinson
Location
South Shields
Date
07/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I've left TalkTalk.
After a discussion with TalkTalk, their comment in an email to me was:
"I'm pleased to let you know that on 18/03/2015 one of my colleagues had credited your account with £226.10 and £180.36 to waive off the Contract Breakage Fee and reimburse the charge for Value Line Rental respectively."
Account balance inc VAT -£221.31 CR
I was then advised to login to my account, and click on "send a cheque to me" refund button.
Ive now been trying for months to get my money back, and everytime they say I am correct, and are sending a cheque, but no cheque.... for months. Please steer clear of TalkTalk.
Reviewer
Nat
Location
London
Date
06/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
OMG!!!!! Please if you value your time and energy please, pretty please do not go near them. Never,EVER.
Despite broadband problems for the first 6 months and last 6 months of the contract, constant phone calls and they incompetent customer service they have cancelled it (my contract) without my permission or any other reason leaving me without the internet for 3 weeks. No help. just yapping that the ''computer say so''.
I am just amazed how this company is on the market. Now - much wiser I would advise all the people out there: better spent 5-10 pounds more a month and have much better internet elsewhere, quick, efficient, nice customer service instead of this.
Reviewer
Chris
Location
London
Date
06/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just awful......
Problem after problem and I can't get out of the contract. It took over 5 months for a TV box to arrive, it cost me so much money calling them on my mobile and wasted over 8 hours on the phone to them.
disgusting humans
Reviewer
2 female students
Location
Luton
Date
06/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They created a new contract (18 months) without us knowing and without our permission after only 3 months of being with them. Our original contract was 12 months (as we are students). When we called to state that they changed our contract without us knowing we had to go through 3 people til someone did something (even then he could only review previous conversations we had with other agents). We are being charged an extortionate cancellation fee for a 24 month contract when we only bought a 12 month contract. We're still unsure whether we are going to have to pay this fee or not (given their current reputation, we probably will have to).
Reviewer
Kieran
Location
Bristol
Date
05/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer support do not understand your problem and blame disconnecting wi-fi on devices! Current download speed 0.65mbps!
Reviewer
Angela
Location
Newcastle
Date
05/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service from the start - Talk Talk add additional packages to your account that you do not request-then they tell you you're tied into their contract to keep the additional package. The speed was terrible and the service was even worse. When the broadband speed issues couldn't be repaired (we were passed from pillar to post trying to sort this) I had to argue numerous times to get the cancellation fees waived. When they eventually agreed to this I was told to ignore the automated requests for the cancellation fees and was told to leave the direct debit running so I would get my refund (for advance payments made)...however, a month later I discovered they had in fact charged over £365 in fees and helped themselves to the money! We are now having to argue to get this money back and we have to wait at least 10 days for it to reach my account. The staff do not listen to you at all and they talk over you constantly - they always say they are now taking ownership of the account - they all say EXACTLY THE SAME THING and they are all useless.
Reviewer
Helena
Location
Honiton
Date
05/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I recommend that no one ever use this company. Their service was appalling, with the connection crashing several times everyday. Their technicians supposedly solved the problem, taking an hour on the phone each time, but it carried on. THey then tried to sell me fibre optic broadband.
When I left, I was assured on the phone that I wouldn't have to pay the early cancellation fee. Since then I have been in dispute with them over this. They don't reply to letters and are very hard to get through to.
Go with Sky, they are great.
Reviewer
harry
Location
kent
Date
05/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where to start you view boxes constantly break I had 5 in a year! They miss recordings constantly miss first 5 mins of every other recording and cut recordings short. Their customer service is criminal worst I have ever encountered. They don't let you leave when everything doesn't work and promise discounts that they never give to you! Once you have signed their dotted line you really don't matter at all to them they have you by the short and curlies! STAY WELL AWAY!
P.s tip of you don't care about home phone sky will be haggled to some great tv only deals for less than 20 a month and virgin do broadband only for 18 a month best of both worlds at better price :)
Reviewer
Disgruntled
Location
North London
Date
05/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Ugraded to fibre last month - worst decision ever! No discernible difference, in fact I think it's actually a bit more sluggish. Max speed is 20mbps using TalkTalk checker but any other speed checker registers sub 20mbps. Chronically bad customer service. Promise the earth but deliver zilch.
Reviewer
Michael Bridge
Location
London
Date
05/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I was with Talk Talk for 2 years with no problems. However, as soon as I tried to cancel my broadband as I was moving house I realised how shocking their customer service was.
My initial cancelation order was not processed and they have continued to issue me monthly invoices. I have been calling up every 2-3 weeks to explain what has happened, each time speaking to a different person who is unable to put me through to the person I spoke to previously, despite me having their name. Every time I call I am told it is fine, the situation will be resolved and I will not be receiving any more bills and the back dated amount post-cancellation will be written off. However, next month rolls around and I receive another invoice, and the cycle begins again.
I cannot explain how frustrating I have found this whole process, and it has completely undermined the 2 years of decent internet service I have received before, I am now spending a significant amount of time each month on the phone to talk talk, and am now getting concerned about getting a black mark against my credit rating. In summary, it is not worth it for the £2-3 you save per month on internet, I have since transferred to BT and found their customer service to be miles ahead of talk talk.
Reviewer
Louiza
Location
Leeds
Date
05/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was a talk talk customer for 2 years and then had to change adress so i called them that i wanted to move flat to tranfer my internet. I was told inwas not able to move the internet because my credit history was not good so they created a new account for my new adress (the credit history was not that bad after all). 6 months later i realised that they didn't disconect internet from the previous flat and i was oweing then too much money as i was supposed to be paying the others flat internet and calls! After 2 hours of talking with them the only they could do is not to charge me for the calls made from my previous flat but i should pay the internet that they forgot to disconect (of course i didnt). I'm calling them almost every week because i have too many issues with my internet. It keeps going off. My phone and ipad doesnt connect! Once ot was the rooter, once they told me to start unscrewing screes fromthe wall, once they told me to that its my devices (seems that my laptoo,ioad and phone as well as my boyfriends phone and ipad are allergic to talk talk), once that i was not getting enough speed abd once because that i get too much speed. It was another time that they told me to restart the broadband when ot goes out but last week i foubd out (someone else told me this time) that it is not good to restart it because it become slower! The worst company ever im a student that pays for internet but don't have internet, how nice it that? If someone ask my opinion for talk talk is a NOOOO! People from service seem kind but they are bot helpfull and they don't have any idea.. And I can't really say much about the internet as it doesnt exist in my flat! Thank got i have 3g
Reviewer
Barbora L
Location
Surrey
Date
04/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It seems as if Talk Talk Broadband is scared to get a speeding ticket...
Reviewer
Karim
Location
London
Date
04/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst for wifi connection this is why I'm leaving, you pay for there connection but it's so unpredictable my connection will work for 10 mins then it'll cut out for 45mins then connect for 5mins it's soooo annoying. I would avoid talktalk at all costs u can get better deals elsewhere which is why I'm going to bt.
Reviewer
John fry
Location
Taplow s. Bucks
Date
04/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Never use Talktalk , they recently emailed to say that I was £20 in credit , a result of them charging for whole month when only had service for 10days as moved to new provider . Spent an hour on phone and email trying to get them to refund me , email problem solving hopeless , telephone problem solving hopeless , no apology for holding my money and not returning it , just a shocking company !!
Reviewer
R.McWilliam
Location
Ayrshire
Date
01/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had been with Talktalk for years with no problems. They contacted me and told me I could have a free youview box with catchup tv at no extra cost that is when the trouble started. The tv buffered all the time when I complained they went through a process of sending an engineer out checking my connection and lots of other bullshit only to be told my connection was good they then increased my speed to 6mbps. Everything worked ok for a few weeks then the speed started to decrease. I reported it again and went through the "line check" crap again and they eventually said they would lock my speed at 6mbps. again ok for a few weeks then speed decreased and tv buffered again!! I tried reporting it again but the time it takes etc I gave up looking for a new broadband provider now I've had enough!!!!
Reviewer
Chris S
Location
Southampton
Date
01/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Absolutely disgusted with TalkTalk and their behaviour this week.
I phoned them to cancel my broadband and phone because I am moving house in a week (at very short notice), and I would like to go with Fuel as my provider at my new house. My minimum contract period has expired and I'm now on a rolling 30 day contract, so I fully accepted I would need to give 30 days notice or pay 30 days charges. However, I asked that they disconnect my line on my moving date next week and they refused - apparently they will only disconnect the line after the 30 day notice period has expired, leaving my phoneline wide open to the new occupiers. The operator even suggested that I should "ask the new occupier to kindly not make calls on the line for the next 3 weeks."
The only way I could get them to disconnect my line when I moved out was to take out a new 18 month phone and broadband package with them at my new address! I don't want an 18 month contract and I won't want to stay with TalkTalk! Surely this must be illegal!
Avoid this company.
Reviewer
Gillian Harris
Location
swansea
Date
30/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i have been with aol for over 20 years never had a problem I was advised that talk talk have taken over aol since this happend a few weeks ago my broad band is rubbish losing signal ipad freezing shocking I can't wait to switch providers to a decent company would never recommend talk talk absolute rubbish grrrrr
Reviewer
Harry
Location
Nottingham
Date
30/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up for broadband in March and emphasized how I needed internet set up quickly. After they said it would be 10 days, I asked to cancel but was convinced not to after they gave me a cut price and said I may be able to get a cancellation. It has now been over a month, they have sent 4 different engineers so far and fobbed me off all over the world.
If it works straight out of the box, you may be fine, but if anything goes wrong with your talktalk service, you are screwed, their customer service is awful. My phone bill is now at £134 for the amount of calls I have had to make and data I have had to buy.
They have a trick they have used on me 3 times now, they call me up to say all is working. I am at work so can't test but when I get home, I find it still isn't resolved. I get a text message telling me the incident is resolved.
BT have confirmed there is no problem with the line, the issue is with the routing of numbers on talktalk's system.
Reviewer
Oliver
Location
Snape
Date
30/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Now let me get this one thing straight-Talktalk is unreliable, slow and downright pathetic. I've been stuck in a contract with Talktalk for almost 2 years now and it is truly one of my worst life decisions. I am appalled day after day to come home to speeds of around 6 (maximumim) all the way down to a mere 1.5 mbps connection. Our average is usually around 3 mbps, yes that's megaBITS! I have dealt with our speeds of not even half what was promised for too long now and I strongly recommend nobody makes the same foolish decision I did, by choosing this network which cuts out around 4 times a day. I have dealt with my son being constantly angry at his video games because of bad ping and have even struggled with work deadlines to the point where I have had to take caffeine tablets to stay awake for full nights. It sounds odd, but this pathetic network has lead to serious issues within the household and I honestly cannot wait to replace this outdated junk with BT fibre optic. I will post this same review on every website I come across, as I want others to realise the stress this thing causes, in addition to the poor help we have been given.
Reviewer
David Zinkin
Location
Putney
Date
29/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Unbelievably greedy company that do not care about their customers.I booked an engineer as my broadband was so slow. Received text 2 days later saying they'd solved the problem. Engineer still turns up to tell me there is no more they can do. Receive bill for £65 for this which they refuse to rescind. Avoid them like the plague.
Reviewer
Bensaun
Location
Peterborough
Date
28/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really wanted virgin but it's not available in my area, so had to go with talk talk they offered fibre but it's more like dial up, now I'm looking to move house just so I can get away from talk talk, waste of money! Avoid! How can Virgin offer so much better internet and talk talk can't get no where near their speeds
Reviewer
Kat
Location
Oxford
Date
28/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Absolutely useless company with worst customer service ever. If you have no requests such as "I need to move home and I am moving into temporary accommodation so can't transfer my account" then perhaps they are fine, however the cancellation process has been beyond a joke. I have been overcharged, had promises made repeatedly that are never fulfilled and they continue to automatically contact me saying I owe them money - despite several verbal and written confirmations that there are no outstanding charges. Their customer services have no ability to actually solve any problems and they insist on doing everything over the phone so they have complete deniability. Avoid like the plague.
Reviewer
Lee
Location
Malvern
Date
27/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Problems from start to finish. I am now stuck with these muppets for 18 months. Abysmal service, overseas call-centres where people read blindly from a script and you waste hours of your life trying to get problems resolved. I wish I had never signed up - and certainly never will again.
Reviewer
Nick P
Location
Barnstaple
Date
27/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have been with Talk Talk for 18 months. Download speed of less than 1. Despite numerous calls to Customer Services, no difference. Our neighbours, on the same exchange, get a speed of 5-6 with BT. We left BT as Talk Talk was cheaper. Come October, we are going back to BT. The phrase 'cheap and nasty' springs to mind. Avoid Talk Talk unless you want an unreliable service with download speeds similar to a snail!
Reviewer
Ivan Dechev
Location
London
Date
27/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Simply the Worst Internet connection I've ever had, without even a slight exaggeration. Customer service for one is quite good and helpful, if you manage to get through to a live agent and make a strong enough complaint. My job depends on a stable Internet connection and it's been pretty much unusable for the most time. I haven't cancelled my contract yet simply because I expect to move house any time soon. Connection is intermittent at best. Whenever I've had more serious issues, they would be addressed and all will be fine for a week but the sevice will go back to the same intermittent unusable state within a week. I'm not sure what the reason is and if that is deliberate traffic dirversion but honestly it's simply the worst Internet connection I've had since 2004. It's not the speed that bothers me - it's the lack of stability and unreliability of the connection. Never go with these guys, no matter the price.
Reviewer
tj
Location
barnet
Date
26/04/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
The staff seemingly have scripts that they follow and no matter what you as a customer say, you will get the scripted response. I wish I was partial to a nightly tipple when I ring them as they would certainly drive me to drink. I have been on the phone for hours, (no hyperbole) and still not resolved the issue even when it has been very simple, on any planet except planet talktalk, who would never ever admit they have got it wrong or do not know what to do. I am a pensioner on a fixed income, but would rather pay more for my service and leave talktalk behind as I cannot deal with the stress of dealing with the ineptitude of the company,
Reviewer
glyn pryce
Location
Abertysswg
Date
26/04/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
s to fibre optic about six weeks ago and got speeds of 25-35mbps a few weeks later it is dropping daily now down to 8-10 ,phoned talktalk who said nothing wrong with the line and wants to charge £70 for an engineer,but the fault is not end as we checked everything.i dont mind paying if the fault is something i have done
Reviewer
Roger
Location
Merseyside
Date
25/04/2015
Comments:
Disgusting customer service.Managers that lie to you,dis connect the call on purpose,no help with signal dropping out all the time.
I waited a full month after a talk talk engineer diagnosed a fault on my line.
No help whatsoever and after all the lies told to me by this company I urge everyone to boycott this scum of a company,never spoke to the same fault manager after ringing daily for a full month.They will tell you anything from pre scripted lines drilled into them.................JOIN AT YOUR PERIL !!!
Reviewer
Julie
Location
County Durham
Date
25/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would confirm the previous review. I have been a talktalk customer for 20 plus years and have always paid my bills on time and in full. January 2015, I was billed incorrectly and queried this by email 3 times and by phone 5 times. Totally dissatisfied with their inability to rectify my account I cancelled my direct debit to innitiate a response.I also sent a formal letter of complaint to their customer service department to which I received a reply on 16/4/15 stating that I would receive a final bill on 15/5/15. Today,25/4/15 I have received a letter from a Debt Collection Agency!! For £68 which includes £20 admin fee. Stay away from this inadequate company.
Reviewer
Chrissie
Location
Cambridgeshire
Date
25/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
LOL! TT think that they're going to charge me £300 for cancelling my contract! I can't wait!! The Asian person I spoke to did her best, but didn't resolve the issues, for which I'm paying almost £40 a month. I have 2 words to say to TT and the 2nd word is off. How very shoddy. No service of any kind. I refuse to pay. Charlatans and Thieves at best. I want to go to BT - at least they are reliable. I was told by a BT rep that they had to accommodate the "opposition" to maintain the market. Isn't it a shame that there's only one Monopolies Commission? TT can try to sue me. I look forward to that. Is there enough of us out there, to take on TalkTalk? I'm 4' 11" and 7 stone, on a good day with the wind behind me. I can take them on my own, if you're all too scared.
Reviewer
Tony diamond
Location
east sussex
Date
25/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have at last rid myself of this abysmal company they are a terrible company to deal with, and the price kept going up on my direct debit like a broken escalator.
On transfer to a decent company talk talk kept sending unsubstantiated bills its useless to ask for a written explanation. A horrible experience with a company that could not care less.
Reviewer
Justine
Location
Doncaster
Date
24/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
You need a 'zero stars' setting. Fibre broadband at 11-12mbps where service promises 18+. No engineer on installation day, despite threat of £65 fine if you aren't at home. Lots of calls result in three identical routers being sent as the 'fix'. Call centre staff read from a script and cannot help you. We suggested paying non-fibre price for their non-fibre speeds. We have escalated and, of course, will receive a managers call within 72 hours - not!
Reviewer
Judith
Location
Merseyside
Date
21/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the worst broadband service I've ever encountered. Website very slow, constant confusion over bills. Charged for delivery of router I didn't order, no landline fir a week following connection, service constantly dropping. Enough is enough and I'm out if it.
Reviewer
Dario
Location
Bermondsey
Date
21/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
IT IS THE WORST OF THE WORST !!! Never seen something like that , internet not working for 6 months in a row and they still ask some time to figure it out .. they are a joke!! they are charging you every month for not getting any service , seriously a Consumer Body should step in as they are scamming consumers. I will bring them to the court.
Reviewer
Kate
Location
London
Date
21/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WORST BROADBAND COMPANY. AVOID AT ALL COSTS!! I phoned them to cancel my line as I was moving. I was told this had been done and thought that was the end of it. They continued to charge me for months after I had stopped using their services. I only noticed after going through my bank statements. I called to complain and got a very rude and unhelpful advisor. CHEATS, POOR CUSTOMER SERVICE, AVOID AT ALL COSTS.
Reviewer
VICK
Location
Date
21/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
OFF AS MUCH AS ITS ON. CONSTANT ONGOIGN PROBLEMS STILL 18 MONTHS DOWN THE LINE AND ITS ALWAYS THE SAME PROBLEM - THE EXCHANGE. BUT TALK TALK CAN'T BE BOTHERED TO DO ANYTHING ABOUT IT AND WE ARE TALK TALK'S CUSTOMER (NOT BT'S) PAYING THEM FOR THE SERVICE WE ARE NOT GETTING
Talk talk are an absolute joke and their customer service and any contact is ALL via DELHI INDIA. Regardless of what speed they say you're going to get, all you'll have is constant ongoing problems they cannot be bothered to contact BT engineers to fix.
Its now OVER 12 months and they STILL can't resolve all the problems they have caused us. Continue to blame wiring etc at the home (which is just an excuse because BT Engineers have wired it all up) and all confirmed themselves the problem is at the BT Exchange in padiham and NOTHING to do with the home. Yet talk talk just like to keep fobbing people off because they can't even understand half the english you are communicating to them via DELHI
NOT to mention changing our telephone number over to SKY for 4 days without even knowing about any of it (I discovered this)
THEN numerous times including recently NO TELEPHONE OR INTERNET FOR 5 DAYS (SAME BACK IN FEBRUARY) - THERE IS JUST NO EXCUSE FOR THIS
The best way anyone can know what kind of service they are going to get (should anything go wrong) is find a direct contact EMAIL for them and see what happens. I tried this before joining SKY recently and well all I can say about them is its the same if you have ANY problems (they don't want to know and even managed to cock everything up once we'd paid and signed up with them) EVEN before the live date with them they managed to cancel it when it was paid for for 12 months
So if any internet provider PASS the direct communication contact beforehand, its always a good sign BEFORE signing up. Its been fail proof so far
needless to say we WILL be changing over again
don't forget to go via topcashback for a good saving with any internet provider !!!
the connection has just gone off AGAIN before posting this message. I have constantly sent hundreds of emails and speed test over the last 18 months and they don't care and never solve the problem which is STILL on going
If you are looking to pay for a service you are NOT going to get half the time then perhaps talk talk is for you !!
Reviewer
Paul Scott
Location
Inverness
Date
20/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk is terrible! I wish i never paid for a full year with them, i got told i would receive 10.4mb/s and i get 6.7 at the most... When i signed up with them i was talking to a member of the talktalk team in britain and could communicate without a problem but as soon as i was signed up i was diverted to indonesia everytime i had a problem! Youtube videos won't play... Internet cuts off at times... Slows down to 0mb/s some days... Complete waste of money and will leave you very dissatisfied. Go somewhere else for broadband and avoid this company like the plague! Nothing but regret for signing up with this shower of useless fools
Reviewer
sadie
Location
glasgow
Date
20/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with talktalk for a number of years have had a few hiccuos but mostly been satisfied with service until October 14 when I was moving house.phoned to cancel service was told last payment day,this is now April and still sending me invoices after numerous calls to them each time they give me different answers .I have had enough AVOID talktalk
Reviewer
Jordi
Location
Liverpool
Date
20/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is not existent, impossible to contact them after cancelling my account in December and making me pay an extra month of January. I keep receiving letters saying that I still owe them 10 pounds for the month of February and with the interests 32 pounds now. Ridiculous. I won´t use talk talk again
Reviewer
Mikyla Elsey
Location
East Sussex
Date
20/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give 0 stars I would.
****AVOID THEM AT ALL COSTS***** Talk Talk are the worst company that I have ever dealt with. They are expensive and have the most appalling customer service. I moved house in Oct 2014, and called to move broadband to now house - which they couldn't do due to a fault on the line so I cancelled. It is now April 2015 and after 7 phone calls (totalling 5 hours of my time), 7 emails and a formal complaint to the CEO office I am still receiving bills from them. I am now going to the Ombudsmen as they just wont stop emailing me bills, and wont take my complaint seriously. I would not touch this company with a barge pole -
AVOID AT ALL COSTS!!!!!!
Reviewer
Harry
Location
Chippenham
Date
18/04/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Been with AOL since 1997, has been good service until Talk Talk took AOL over since 2006. Since 2013 the service has become very poor and next month I would be a Talk Talk customer, I had applied for my MAC code and they tried to put me off in trying to get me to sign up to a cheaper deal which I was not interested. Would not recommend Talk Talk as the customer service is poor, also had drop out on the internet on many times which proved to being a fault at their servers.
Reviewer
Imran
Location
Mitcham
Date
18/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet service i have ever experienced.Too sluggish.
Reviewer
craig
Location
durham
Date
17/04/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Customer service is absolute rubbish cant even speak to a real pesrson. Instalation was late and broke down after 2 weeks.only good thing is the speed of the internet. (when it works)
Reviewer
Jessica
Location
England
Date
17/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had an appalling time with this company! I cancelled my package within the right time and they confirmed it was cancelled. then they try to charge me for an engineer coming out and demanded I pay! Customer service is also the worst i've ever had to experience. I would never recommend this company to anyone!!
Reviewer
craig storey
Location
Gloucestershire
Date
17/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
i have been a talk talk customer for 10 years and used normal broadband for most of that time. a couple of weeks ago i moved over to medium fibre. Wow, what a mistake. the performance seems very bad, 30 mps download, and 1.89 mps upload.
It really does appear to be about the same as my old broadband. i rang talk talk and spoke to approx 6 people over 2 days and about 2 hrs. they tell me that they meet specification and as such i cannot cancel the contract. if i do the costs will be approx £500. So be very very careful if you intend getting fibre with talk talk. i feel that i am having money taken from me for the next 18months for very little in exchange.
Reviewer
mrs Linda Soper
Location
Pathfinder Village
Date
17/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
to whom it my help.Last december 2014 I contacted Talk Talk customer services,to imform them that I was leaving my address,and moving to a new location and they told me they didnt have a service for that home,so I said that I would have to cancel my phone contract to them they said you need to give a months notice which I said ok ive giving you this now as im leaving my address in a months time,ok they said I paid for that month Dec 14 also paid Jan 15 then moved,since then Ive received 3 letters saying ive not paid and owed them &88 for unpaid bills,last one stopping my phone to my old address with a red letter,Ive never ever not paid bills or ever had a bad debt against me it has cause me endless night worrying tried to phone them 2 times got transferred to 5 different dept we have written letters and as of yet 16th apr got no reply so it seems we have to take it to higher places L soper
Reviewer
Frank
Location
Newcastle, county Down, Northern Ireland
Date
17/04/2015
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
switched from sky broadband to TalkTalk Fibre. Switchover date was set for today between 8am-12noon
At 8am this morning i was greeted by a lovely Man from BT. He ask for my phone line socket, plugged something in left for 15 minutes went to the main Telefon Box outside the street, came back and completted the installation (a new socket) less than an hour later i was up and running. did a speedtest and got 40Mb/s as promised (sky Broadband was around 15Mb/s) all spot on NOTHING to complain !
Reviewer
lesley
Location
staffordshire
Date
16/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
This is about customer service and the wretched Uview box I returned in July 2014. I have letters from them to prove I returned this box. Still going to charge my account. I have cancelled my account. You can use the Ombudsman to sort out your problems with them. I will if they continue.
Reviewer
Marion D.
Location
Surrey
Date
16/04/2015
Comments:
Been AOL customer over 10 years, no real problem. Was never told they became Talk Talk until February 2015 when my broadband stopped. I was being charged £22 per month for just broadband, my phone line is BT. When it all stopped I contacted them and basically spent almost 4 months trying to get it sorted. Talk Talk said it wasn't there fault it was BT line of course BT said no it wasn't.
I went to Ms Dido Harding CEO by email, she then put her team (her words not mine) on to it. They told me I had a rubbish line and I was paying so much because BT charged Talk Talk so much. I have now walked away and I am going for compensation. I advise anyone to go to CEO direct, it did help me.
Reviewer
Ian Davenport
Location
Wolverhampton
Date
16/04/2015
Comments:
I haven't ticked any ratings because TalkTalk doesn't even warrant 1 star.
I moved to them 2 years ago, from Virgin, because freeview offered more channels - for nothing. My broadband connection drops out 3 or 4 times a day. Download speed is consistently running around 4mbs. I have contacted them many times and all they say is check if my BT connection has a test socket - it doesn't. I don't download music or games. I only use my internet for web browsing and emails etc. I am so fed up with TT but, because I agreed to have their YouView box, I am tied in until next year.
Reviewer
jstroud
Location
hadfield
Date
16/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have a problem with slow download speeds (0.3 Mb/s) and my landline is not working at all. Following the diagnostics on their customer website I am always directed to the solution - ring talktalk for free on your talktalk landline - this is useless if it is not working!!
The problem has been noted by talktalk but nothing is happening to rectify the problem and trying to get help from online chat is a waste of time as the agents are always busy helping other customers - there must be a whole load of customers with serious problems.
I expect there to be some problems at times with any internet connection but the way to judge a company is in the way they respond to the problems and the effort they put into resolving them - so far there has been no attempt by talktalk to fix this issue.
Luckily, a contract is a two way thing and yes, I have to pay, that is my side of the contract, but they have to provide the service for which I am paying - that is their side of the contract. As they are not providing the service they cannot demand payment and when I cancel my agreement they cannot impose penalties.
Reviewer
stephen humphris
Location
holywell
Date
16/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
go live date the 2nd did not go live cancelled contract 9 th then it went live on the 11th customer service useless bordering on criminal now told I have to pay to end a contract I had cancelled stay away you will regret it
Reviewer
Carly brown
Location
Manchester
Date
16/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been reading all the other reviews and am sorry to say they are all as bad as mine I never even got round to getting set up with talk talk after waiting for an engineer to come round twice and not making the arranged appointment so I decided to pull out today three months later I have had 65 pounds taken out off my bank witch I can not afford for no reason what so ever beacause talk talk think they can just take what ever they want I am discusted with this company and would advice anyone to never go with talk talk
Reviewer
Jim
Location
Glasgow Area
Date
16/04/2015
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with TT for over 5 years. Never any problems until yesterday. Modem showing unable to connect to broadband. Went through the usual tests with no luck. Phoned TT suport and was talked through diagnostics. They could see I had a problem but no solution. Engineer visit scheduled next day. Engineer arrived, as scheduled, replaced router and everything worked. Even better, sync speed is the same but download speed has improved from 1.8Mb/s to 2.0Mb/s. Very good service from TT.
Reviewer
Bob Baisley
Location
St Albans
Date
15/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service, can't wait to get away from Talk Talk.
We lost services on more than one occasion because we used the phone above their monthly limit - not one set by us. We were on direct debit but they would block all services and they weren't automatically returned.
Contacting them is torture. Multi-level menus, then when you finally speak to someone they sell and block you cancelling at every point.
Reviewer
chalkie
Location
Stourport-on-Severn
Date
15/04/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
promised the world but got a third world country.Dont go to these people said i could have movies and sports free then billed me 80 pounds.Tried to resolve it and was told tough luck.Stopped my direct debit so they can take me to court.The company is a sham gone back to sky.Take my advice dont switch they are useless and should have there licence revoked
Reviewer
clarape
Location
brighton
Date
14/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A terrible awful service. Have had no internet for 48 h. Had to Chase for progress (none) guy on the phone following a script rather than helpful. No idea if/when anyone is addressing issue. Losing money as depend on internet access . Need ro investigate another provider.
Reviewer
Matt Hill
Location
Bourne End
Date
14/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking service, they were hopeless so switched to BT and cancelled contract, they still keep billing me and refuse to accept ive cancelled, going legal
Reviewer
Rodrigo Temprano Salgado
Location
wood green
Date
14/04/2015
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I'm having problems with Talk Talk , apart of low speed that im having after first month, they charged me 65 £ twice for missing Engeenier appointment which is not fair because i was waiting for the guy to come whole day at come and he didnt come or call me on that day, it is a shame , a company like this should be out of bussiness
Reviewer
alex
Location
london
Date
14/04/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Broken promisses: initially TalkTalk connection did not work, so I wanted to cancel by excercising my 14 days sstaturory rihgt. They said they would send an engineer free of charge.
Engineer discovered no fault at my side, and TalkTalk resolved the issue somehow at their end. I was charged £50 anyway, so in effect they lied to me twice: first they promissed not to charge me the £50 even if a fault is discovered at my end, second their policy is not to charge if no fault at the customer end is found.
I've been with TalkTalk for 2 years, now I am quitting and going back to BT, the main reason being that there is no internet connecton ca 30% of the time, and this is a bit too much.
My advice: steer clear.
Reviewer
a
Location
york
Date
14/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Awful company food if nothing goes wrong, if youbget a problem it takes about 10 mins in phone calls to get through to a person and they do not understand the problem and jyst repeat themselves asif they are reading of a screen do not help then at the end of the phone call they have the cheek to ask if you are happy with the phone call AVOID THIS COMPANY!!!! Id rather stick with bt or sky and pay a extra couple of pounds more a month
Reviewer
ANNE SIDES
Location
ROTHERHAM
Date
14/04/2015
Comments:
What a total waste of time, I informed talk talk my Mom had gone into 24/7 care in January and the service was no longer required and asked them to cancel. They informed me my Mom would have to ring (she is deaf by the way) however she did so and answered the security questions. On checking I find talk talk have taken a further 3 direct debit payments from her account. On ringing they tell me her phone call was cut off and the account was still in place and they cannot cancel without talking to her. She is quite ill now. DO NOT UNDER ANY CIRCUMSTANCES DEAL WITH THESE PEOPLE, THEY HAVE NO CONSIDERATION WHATSOVER, THEY SUCK
Reviewer
David Munday
Location
Meopham Kent
Date
13/04/2015
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Moved from Sky, service was always there never any down time. Talk Talk connection keeps dropping, pretty impossible to get a service at peak times. Just waiting for the contract to end so I can move back to a descent provider. Just don't consider moving to them.
Reviewer
Josh
Location
Wiltshire
Date
13/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk bought out my contract from tiscili , i never agreed to be with this company and almost instantly after switching i lost connection frequently and my speeds went down massively. They are the worst provider out there and people need to stop purchasing their products so the business can die.
Reviewer
p raghavan
Location
Epping
Date
13/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Deplorable and dishonest customer service . Unreliable product , Promise every thing never expect to receive any thing they promise
Reviewer
Denys Gascoyne
Location
Cornwall
Date
13/04/2015
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
I have been with TalkTalk since they took over Tiscali.
Where I appreciate that many here have bona fide grievances, complaining, by its very nature will carry much personal desire from each individual.
When I award stars I first look at the environment the company is operating in, and next to much of Europe we are woefully behind them with our internet services.
TalkTalk can offer me "pie-in-the-sky" speeds but I know they will be from 0 - 5mb, often around 500kb/s in my area (Cornwall) . . .why ? because it isn't worth digging up all the ground between me and the main road.
However, I believe a new "piggyback" method is coming using the existing lines.
When you see download speeds ask what is the real speed, because they are always a lot slower than what any company wants you to believe.
In any business there will be some "sharp" practices which annoy many but TalkTalk seeks to be a cutprice operation in a very infrastructure primitive UK internet market so I judge their performance on that.
Any lightening strike will kill a TalkTalk router. The tiresome check routine on the telephone help line must be endured, an engineer comes and supplies a new router each time for free . .that must qualify as good customer relations ?
If I was running a SUCCESSFUL business I wouldn't use TalkTalk, so any complaints here about bad service is down to trying to go cheapskate.
I do a lot of downloading and for the private individual all that is required is a modicum of patience (which doesn't fit into the ethos of the modern world).
So, measured against the overall state of the internet in the UK I give TalkTalk a fair rating with the stars.
Reviewer
Wendy
Location
Hackney
Date
13/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk service is extremely bad. They have cancelled my service by mistake and did not give any compensation and every time I call, I'm always directed to an Indian call centre where no body knows what they're doing. I am an extremely unsatisfied customer and I tell them that on the phone, they tried to help by giving 3 months free line rental and they always say "they've addded that to the 'notes' section of my account. However, every time I call and speak to a new phone operator, they couldn't find the notes! Therefore I always have to explain everything over and over again! I have had enough of their crappy service and decided to cancel it, they want to charge me £58 cancellation charge! THE ONLY WAY TALKTALK MAKES MONEY IS BY PROVIDING CRAPPY SERVICE AND FORCING THEIR CUSTOMERS TO CANCEL AND EARN FROM CANCELLATION CHARGES! Moreover, they never give you your refund! I have been on the phone with RENZ VALENTOS and he has promised me that my refund will be issued within 10 working days, however, it has been a month and I still haven't received my refund! This company is a total scam! Don't deal with them if you want to get screwed over and over, spending time with their Indian call centre repeatedly with 2 hours per call and be passed around from operator to operator explaining everything over and over again!
Reviewer
Bill
Location
Malvern
Date
12/04/2015
Comments:
Just deeply unreliable. The nature and pattern of outages points the finger squarely at TT infrastructure. Better via a VPN. Top tip: Try Zen instead, more expensive but then so is not getting what you paid for.
Reviewer
Caroline
Location
London
Date
12/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WARNING ABOUT TALK TALK ENGINEERS & BT
It costs £65 to have an engineer visit your house. TALK TALK's Broadband seems naturally to be slow! So they suggest sending an Engineer, which I did not want.
If they send their own engineer and he finds nothing they don't charge you because presumably it does not cost them much. They sent one out to me and he found no fault at my property.
HOWEVER IF THEY SEND A BT ENGINEER it may well be a very different story.
On the website it says if the fault is outside your property they wont charge you. Just be wary.
I was told by the Talk Talk engineer there was not problem in my property, a few months later a BT Engineer was sent. He replaced the old socket with a new one announcing it would cost nothing as there was nothing wrong with the old socket except it was outdated.
He said I need NOT replace the socket but that for future testing it would be a good idea. I confirmed with him I would not be charged. He replied upgrading was standard and free of charge.
However he must have gone back to TALK TALK and charged them so they charged me. There was no fault at my property and I wish I had recorded what he said or taken video on my phone. Its not enough anymore to take note of someones name or what they have said. On the BT report submitted by the engineer he stated the fault was at my property. As I said I wish I had recorded with his consent the conversation. I now have a £65 bill!
My arguement is if I had known no matter what I would have to pay £65 I simply would have paid £65 to leave TALK TALK and get a better service elsewhere with no need for an engineer.
My advice record an Engineer either by video or voice and know if a BT Engineer is sent to your house regardless you are going to have to pay for that.
I spent months saying I did not want an engineer and this is why. The internet service is a bit better but still very slow and the signal still drops.
I'm going to be glad to leave TALK TALK, I only wish I could warn more people. Im thinking about contacting WatchDog.
Reviewer
V Sizukhin
Location
Bristol
Date
12/04/2015
Ratings
Customer Service
1.00 stars
Speed
3.00 stars
Comments:
As for me Its not just the worst broadband supplier....
Its most horrible service which I ever had plus in the end they trick me with a money. After one month when I cancelled TalkTalk account and get another internet supplier talktalk still charge me with some money and line wasn't disconnected.... When I asked them to send me a proof of cancelation they sais NO.....
Reviewer
ChrisG
Location
Near Saffron Walden
Date
12/04/2015
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Same as everyone else who has reviewed, its so slow its unuseable... the router has technical issues... and support are a scam...
Reviewer
Mikolaj
Location
Wrexham
Date
12/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
First when I bought talktalk it seemed ok but after a year of time with them it seemed like they were disconnecting us from the internet because they always kept saying are setting have been changed which obviously ment they were changing the setting. Then after several calls they told us they are going to send an engineer... when the engineer checked everything he said there is no fault so they made us pay £60 for the engineer and the was still appearing... DO NOT EVEN CONSIDER BUYING TALKTALK!!!!
Reviewer
George
Location
East Sussex
Date
11/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cuts out too often to even be on the internet. Customer support 'fixed' and 'upgraded' our service when in fact it made it worse. Router supplied is pants without any features and is too locked down and buggy to use. Would not even think about using this ISP again in the future. Waiting for the contract to run out so we can upgrade to BT or EE
Reviewer
John J
Location
Wymondham, Norfolk
Date
11/04/2015
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As a long standing customer of Virgin I'm now being forced over to Talk Talk as Virgin exit the ADSL market.
I suspected that the move had taken place when the speed and bandwidth totally collapsed literally overnight. I now recall the horror of dial-up speeds! Using a speed checker reveals a download speed of <0.5MBS during evenings and weekends - I'm getting up at 6am to do larger downloads (e.g. update Firefox, not films). Both the speed checker and a call to Virgin confirmed that my migration onto the Talk Talk servers had occurred.
Suffice to say I'm off, no way is this speed acceptable especially when Virgin did so much better on the same infrastructure.
I have not called Talk Talk as at this stage the MAC can be provided by Virgin so I have no experience of the Talk Talk service experience but feedback from others doesn't bode well.
Reviewer
linda james
Location
ripon
Date
10/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have problems with this company for 4 months nothing seems to get done!still waiting for management to call, sick of them putting phone down And they dont listen!!!
Reviewer
Kate
Location
Aberdeen
Date
09/04/2015
Comments:
before the engineer came to my house we alresdy started having problems. We decided to chose fibre large option so we've paid for it - a high price. They sent us a router and arranged for the engineer to come. when the router arrived we discovered that it is a standard one instead of a fibre one. (The fibre router has a red socket with WAN written above, and the model should be DSL minimum - TalkTalk has VDSL, ADSL is for standard broadband NOT for Fibre). We spent over one hour having a conversation with their helpline that was going nowhere. The ngineer came and installed us a normal standard broadband in less than 10 min. which we paid for £50. after another 2 hours of the conversation with their service helpline their offered to resend a new router and rearange a new engineer appointment. After forceing them to give us the details of the new router it turned out that they would send us the same model that we already have!!!! Also the conversation with the manager didn't get anywhere neither. We didn't finish our battle with them. Stay away from this company.
Reviewer
Joe Gormley
Location
Devon
Date
09/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Forced onto Talk Talk by Virgin giving up on non-cable customers. The connection is so slow it times out on the broadband speed testers. Cannot wait to transfer to someone else.
Reviewer
Paul
Location
Aldermaston
Date
09/04/2015
Ratings
Satisfaction
3.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Been forced to move from Virgin to TalkTalk. Unable to log on to my account and speed is consistently 22% slower. Customer Services of no use.
Reviewer
Zoe
Location
Lancs
Date
08/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I moved from Talk Talk ADSL to fibre and what a joke, I have had t a week and spent more time without service than with, though when I do have it it's really fast and good. I have been with them for years without a problem and so going up to fibre was a step up so I thought, I am now waiting for someone t come and look at it for me to "fix" it, though I was told if it was my fault I would have to pay £65 for the service! I wouldn't recommend anyone to go to them after the problems I have had this week with customer service being useless and so unhelpful it is untrue, try sky or BT if getting a new internet provider and not Talk Talk! Be warned
Reviewer
Simon
Location
Abingdon, Oxon
Date
08/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor slow download speed. Three people in our road have transferred away from Talktalk to BT and their broadband speed has improved enormously, but mine has diminished accordingly. It seems that Talktalk are not given enough bandwidth by BT to supply the needs of their customers.
Reviewer
louis m
Location
mk
Date
08/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I have been with talktalk fibre optics for around a year now although I have a few ups and down with Internet the main problem.I have is the incompetent so called staff I'm having to call them up every month coz they are add random charges they are con artist and trying to get contacted by CEO is impossible they just ignore you. I studied Nvq level 2 for 5 year they don't know What to do or how to treat their customers I have been charge from land line to call up customer service which is spose to be free this service is terrible
Reviewer
Joel
Location
Lowestoft
Date
07/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful, awful and just awful.... After being with them for over 8 years, I called to ask for replacement router as the one i have and have had since start has clearly life expired - yet they go on and on soo much about issues that aint there and then offer to send an engineer out costing £69!!!! I only wanted a new router to help stop my internet going instead of having to reset the router twice a day and at a speed of 0.49mb... i didnt want over an hour or silly questions and then they ask £69 for someone to visit! Services terminated and gooodbye! Never will use them again.
Reviewer
Allan
Location
Liverpool
Date
07/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband & phone company ever
broadband speed is slow & unstable even cutting out, you'll also be pestered with useless phone surveys if you miss a payment they'll slap an extra charge on you're bill, this is a horrible company, you've been warned.
Reviewer
Islam Shyha
Location
Newcastle
Date
07/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful customer service
Awful phone line
Awful and inconsistent broardband
Awful communication with reps
Awful
Reviewer
M. Hunt
Location
Ipswich
Date
06/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Comments:
Minus points-sales people make promises that Talk Talk refuse to honour. It's the usual resolution - if you don't like it then pay your contract and leave.
You have to have a three way conversation. They won't put you through to who you know will be the best person to speak to.
They repeat that they understand your frustrations after everything you say
Plus points-offer alternatives although they do not resolve the issue.
You can get through by phone.
I will pay up and leave. I should have read the reviews and listened to friends and family.
Reviewer
Darren Hau
Location
Basingstoke
Date
06/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst service I have ever had. On initial setup it was fjne, got good network speed. A month later my speed dropped from 39mbps to only 12mbps, the internet kept dropping out too. I called talk talk to get this fixed so they sent out an engineer who told me there was no issues and said it was fixed. I called up a further 8 times since. Another month later the problem was still not fixed so I called up again and this time they said I can terminate my contract free of charge. Since leaving 2 months later talk talk are still trying to charge me fees of £425 for terminating the contract even when they said I don't need to pay! This is starting to turn out to be a scam, never trust them and never join!
Reviewer
Sam Booth
Location
Leicestershire
Date
05/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After over 3 years of hassle and bad service, and after giving TalkTalk numerous opportunities to sort out their bad service, I terminated my account 7 weeks ago. Since then I've been inundated with phone calls, emails etc stating that I have to pay them £214 for having cancelled the contract early.... A contract that I did not agree to and was not aware of!! Over the 3 years I've suffered at the hands of Talktalk I've had umpteen engineer visits, wasted hours and hours of my precious time, had dozens of phone calls and email exchanges and wasted over £1500 after being told the problems were due to my PC, Laptop or smart TV.... All three of which were replaced at my expense only to find that the broadband issues were STILL there!
Talktalk are now hassling me on a DAILY basis. I have told them not to ring me, and to email or send letters, but STILL they keep ringing and making threats! This has caused me so much stress and I am at the end of my tether. I will not be paying them £214 for terminating a contract that I was not aware I had entered into, and in my opinion, they have breached their own contract for not providing a service that I was paying for! I am furious!! They even rang me TWICE today....Easter Sunday!!
Reviewer
Jono
Location
Cheshire
Date
05/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Rubbish in every field except customer service. no prizes for guessing the reason for the good customer service.
Reviewer
Adeniyi
Location
London
Date
03/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I joined talk talk 2 months ago. Then I got a message saying there will be changes to the international booster rates added on my account. Firstly, I joined them because I could use the international booster they provide to make calls to family in Nigeria. When I joined, I was told the cost will not change as long as I had a contract. Please don't join this company, they cannot be trusted. They are only after your money
Reviewer
Thomas
Location
Bristol
Date
03/04/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In the centre of a city where we are paying extra for ultra fast broadband with fibre optics the internet connection is worse than our previous house in the middle of the country. Quite often I have been unable to lead a YouTube video or a google search and watching a film over the internet is just a nightmare. I am constantly frustrated with the inability for it not working. I THOROUGHLY RECOMMEND YOU DO NOT CHOOSE THIS PROVIDER.
Reviewer
Simon
Location
Coventry
Date
03/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Can I rate no stars!!! Customer service department do not have a clue what they are doing. Every time I have contact them it takes over an hour. My advise would be to find another ISP.
Reviewer
Andrew
Location
Middlewich
Date
03/04/2015
Comments:
No rating from me worst customer services anywhere great when they want to sell you something. I have not even gone to the go live date and sent my modem back and stayed with my current broadband provider. Avoid talk talk like a rash they get everything wrong and the customer services are just a joke you never get answers to your questions passed from one adviser to another I lost the plot the other day with them as it gets beyond frustrating dealing with scripted idiots AVOID AVOID.
Reviewer
Sam
Location
Birminghma
Date
02/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I've never had such poor broadband. Constantly dropping out, speeds when it does work are slow and their response was to send out a new and improved router...... which has actually made things worse!
I was attracted to TalkTalk by the cheap prices, but I should have stuck to the more expensive one I was with before that worked well.
Reviewer
Bikash Gurung
Location
Maidstone
Date
02/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had a problem with broadband for 17 days today while phone was working. Spoke to talktalk customer service 3 times, every single time they assured me of working in 24 hours, which was a lie. Fourth time, reported problem told me to do same thing which I did before, and finally I had to convince them to send engineers with a charge of £65. Stuck.... Helpless..... Frustrated unhappy customer. It's cheap than others but worst customer service. Not recommended to others.
Reviewer
rada
Location
edinburgh
Date
02/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
its my biggest mistake to sign the contract with this parasite firm. Charged me for £65 and additional 38 pounds for missing appointment even though the engineer visited the property. Although filed the complaints but not heard a word back, instead they took the money off.
Definnately this is one of the scam firm that I ever come across.
Reviewer
Alex
Location
Kent
Date
01/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company always lags out and always cuts out
Reviewer
shannon
Location
oulton
Date
01/04/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ive only been with talk talk for about 2 months and they have already messed me about. I have been over charged by double the amoun and when i rang up they were making excuses not to refund me my money. They also tried charging me for an engineer who never turnt up to my house. Im so angry and will be canceling my account with them the next time they mess me about. Really wouldnt recomend to anyone.
Reviewer
Alex
Location
London
Date
31/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Terrible terrible internet. Slower then my last internet provider before I had moved (virgin media) and it constantly drops out. Literally every 20 minutes it completely stops working and I have to either wait 10 minutes for it to come back on or reset the router. I find myself constantly using my phone tethering to get work done which is costly and ridiculous considering I'm paying for dedicated internet. To top it off the customer service is dreadful; very unhelpful and it took months to actually get the internet set up. When the guy came round to install it he tried plugging it in said our phone line was incompatible (which according to the website it wasn't) and then just left without saying anything. Took us 3 phone calls to find out that it was compatible and that he just needed to use a microfilter. After having the dropping out problems we've been on the phone to them numerous times and they just go through the same process everytime (is everything connected etc..) And they at the end when it is they basically say they don't know what the problem is. Despite this to cancel it it will cost us almost £100. Very unsatisfied and I'd advise anyone to go with virgin media if they can get it in their area (unfortunately we cannot) either way, just stay clear of talk talk.
Reviewer
Jon
Location
Hastings
Date
31/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful company. My broadband was switched to TalkTalk from Homecall without any say in the matter. It had been fine up to about five months back, then speeds started falling almost overnight. I've been lucky to get 1mpbs even during the day, then, in the evening, when it was working at all, my speed was usually around 0.30. Can't listen to Spotify music, can't watch any Yahoo or Youtube videos. Called TalkTalk who went through the checks with me and told me to change the filter, which I did...no difference. They told me it would get better in 3 days. No, it didn't. Did I want an engineer round? No. My brother is a computer engineer and he's checked my system and found nothing wrong. Finally had enough and am now moving to BT. When I called TalkTalk for a MAC code, the girl did her utmost to get me to change my mind and got a little shirty when I said the service isn't fit for purpose. Steer clear of them, I suggest.
Reviewer
Howard
Location
Exeter UK
Date
31/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ghastly! TalkTalk promised a seamless transition for former Virgin broadband customers. My web now sinks frequently from 7 meg to half a meg (while the line "stabilises" they said, expect up to 10 days) - and it's wrecking my business.
Their customer support people try quite hard once you get past the scripted stuff, but apart from that Sir Charles Dunstone should be ashamed of his evidently under-resourced infrastructure. AVOID!
Reviewer
Jane
Location
Shropshire
Date
30/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give no marks to TalkTalk in any category. One star is too many. I've taken them to the Ombudsman but they're a waste of time too. Has anyone else had experience that they believe the TalkTalk 'notes' but disbelieve the customer.
Reviewer
Peggy
Location
Liverpool
Date
30/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is very slow and regularly cuts out. Customer service is beyond dreadful and I sadly have had to deal with this regularly as my bill is rarely correct. Money was taken out of my account without my permission and charges have been added for no reason... Company is a complete and utter disgrace.
Reviewer
Wibble
Location
Cheshire
Date
30/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Basically a poor service, the routers provided are substandard, so far I've had 4... as for customer service and fault resolution pretty awful usual approach is to replace router but wont tell you which one your getting! So far costs have increased and 15% speedy payent has reduced 10%. Cheap but a annoying service.
Reviewer
m
Location
lewis
Date
29/03/2015
Comments:
Just dreadful customer service. Very polite but essentially did very little to get my internet sorted out over a 2 week period. In the end it was a simple admin task that resolved it as by luck I finally spoke with somebody who hit on the issue pretty much straight away - so why didn't this happen much earlier? Talk Talk are fine until you get a technical problem and then its hellish.The stress involved was considerable and frankly I never want to experience such frustration again. Even had significant difficulty getting them to credit the call out charge for an engineer who clearly wasn't needed in the first place, but was suggested by them!At the end of my contract I'm changing, preferably to a UK call centre based provider and having checked prices, clearly there are others who are just as keen.
Reviewer
Mikey
Location
Kilmarnock
Date
29/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Well, stupid me should have read these pages! I signed up with Talk Talk about one month ago on a 24 month package. Things worked OK until Friday just gone when I logged onto the internet I was re directed to a Talk Talk page saying that my service was restricted because of an outstanding issue. This meant I owed them money. But my direct debit had gone out already so nothing was outstanding. I then spent almost two hours on the phone with them, the first thing they offered was a new router "the best and most powerful available" they said. They said they did a number of checks on their systems and found that this 'restriction' that had been placed on there was their fault and that the engineers would be working on it. My new router should be with me between 5 and 7 days and the engineers should resolve the problem in 24 to 96 hours!
As I run a small company from home heavily dependent upon internet access, this obviously causes many problems. So I am now using my mobile phone as a hot spot in order to try and keep my company alive. Not only that I have to file my VAT so I am likely to be hit with penalties if I cannot get my return and payment through in time.
Everytime I spoke with someone at Talk Talk I got the same message "I will try to help you" but they had no answer when I said ""but you have caused the problem"
Then they tell me "we will send you an email".....Hello, I have no internet!!!
Then "can you log into your account"..... Hello I have no internet......and so it goes on and on and on!
So, no internet, very poor customer service and they have just taken out my second direct debit so they are happy!
Seriously, look elswhere!
My view is that the D-Link Routers are not up to the job and hence they automatically offer you a new router.
During my extensive time on the phone with them, I could hear other agents in the background saying the same thing to other customers, which does indicate a serious problem with the initial hardware they send you.
Reviewer
MickC
Location
Rochdale
Date
28/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT SIGN UP WITH TalkTalk.
I had been with them since 2005. I had a few problems over the years, but they were always sorted out quite quickly and with no fuss. Then things completely changed about 4 months ago.
Customer service became irritating, condescending, obnoxious, and USELESS!
Brightsparks engineers are useless, Openreach engineers are equally hopeless and incompetent.
The ratings don't have Zero stars because thats their true worth.
I left them this month... I will NEVER return.
Reviewer
Natasha
Location
UK
Date
27/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling customer service and connection for both broadband and TV. Not only was the signal the poorest quality #I have ever seen, but we were made to jump through hoops at every turn to even get close to what we wanted, and were supplied with the wrong products after enquiries. They even jacked up the price of our contract (which we are battling with as I type), without our consent or knowledge! The call centre staff have no communication between departments and as a result it takes days to sort out the most trivial of issues. DO NOT SUBSCRIBE TO TALKTALK! Don't be tempted by their 'offers', they are an abysmal company and don't deserve anyone's business.
Reviewer
KRS
Location
London
Date
27/03/2015
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Their prices are reasonable, but that's about all the positive that I can say about them! Their broadband speed is both poor, (we stream at around 28mps and we're on their fastest fibre which should provide up to 76mps), whilst their Customer Service staff make promises that are unrealistic and promises to return calls that are never kept to! I have been in touch with their Executive Office on two protracted occasions and they're pleasant enough, but nothing ever happens and all they do is to hide behind T&Cs when asked for compensation! In my opinion, you should pay more, get more and steer very well clear of TalkTalk, as Dido Harding, (their CEO), does nothing and everyone else is about as useless as a chocoloate fire guard!!
Reviewer
Filipe
Location
kinglynn
Date
27/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am disappointed in TalkTalk as they where a good unlimited broadband however one day they came and visited my house, they said they wanted to check the phone because they where having problems and it was shut off.after they left the phone got disconnected and shut of completely, we can not call or get calls.on top of that fact the internet which before the visit had Mbps download speed got limited to 1.7mbps(all computer had to share the 1.7) i have no idea why they did this.i do not recommenced using talktalk.i changed to BT hopefully it will be better
Reviewer
Dee
Location
Birmingham
Date
27/03/2015
Comments:
TalkTalk customer service is the worst that I have seen for years! I left them in May 2014 and paid up in full and they STILL keep sending me bill after bill. I called them to stop this and make sure that my account is closed, they said yes it was closed, but I still get demands for payment!! This is harassment! I hate this company with a passion! SAVE YOURSELF ALOT OF STRESS AND GO WITH ANOTHER PROVIDER. They are cheap in every way possible.
Reviewer
chris
Location
folkestone, kent
Date
26/03/2015
Comments:
Awful company. I have had to take 3 separate days unpaid time off work to wait for engineers who never showed. Apparently they were each cancelled but no one bothered to inform me. Thanks Talk Talk for nothing! Still don't have a working tel, broadband or tv for almost 1 month now. customer service has been disgusting.
Reviewer
Wendy McCormick
Location
Edinburgh
Date
26/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I have ever had to deal with. For the fourth time in 4 weeks have been on the phone to them for nearly an hour each call. Tonight was 1 hour and 7 minutes. This was just to close the account.
The quote they give you , don't believe it. The cost will be at least double. When you try to close the account after giving them two months notice they then try to charge another months notice period. I spoke to a Vanessa one of the Managers she was helpful, after 50 mins, more or less on hold, I was getting quite frustrated and she was helpful. Nothing they could say would make me go back to Talk talk or ever recommend them. If you have plenty time to spare and like phone music and are happy to pay double the price that you were given, then this would be the Company for you. Virgin:- much cheaper, customer service much better, and they charge you what they say they will.
Reviewer
rattana grives
Location
west bromwich
Date
26/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We called them that we are moving house and they automatically renew the package for our new house for 18 months!What I don't get is why we still have to pay so much money to cancel? They don't listen and resolve the problem but instead they had the gut to call us and tell us to stop with the complaints! This crazy service !.D lol this must be embarrassing for u lot to hear. #ShouldBeAshamed
Reviewer
Sean
Location
Peacehaven
Date
26/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up TalkTalk at the beginning of December 2014, my first engineers appointment was cancelled so I had to wait almost 4 weeks to for the engineer to come to get my fibre optic broadband connected.
I signed up to the 38MB package and I have been lucky to get 6MB on a good day, most evening I get about 2MB - sometimes I cant even watch Netflix or BBCiPlayer because its so slow.
Ever since I signed in December my Broadband would cut out for hours and sometimes even days - I called up and complained and it took them 3 weeks to fix it - so I had no broadband for 3 weeks - upon fixing the problem I found out my landline hadnt been working since day one! Good thing I dont rely on my landline. And to rub salt in the wound they have sent me my bill for this month and I have to pay it or I will get charged/fined £10 - and I can only apply for compensation once the problem is fixed - they say the issue/fault is still on going.... still waiting...
Reviewer
lee cook
Location
london
Date
26/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
At first things were going very well. Then my account got hacked which I personally had to deal with, then my mobile deal started being overcharged which took 3 customer advisors an hour to work out what 50% off £15 is. I signed up to fibre broadband (18month)with my landline going up £60 within that time and they trap you into a cycle of extra fees. learnt my lesson - don't trust these crooks
Reviewer
Gary
Location
Manchestester
Date
26/03/2015
Comments:
To anybody considering using Talk Talk, then my advice is DON'T. I was an AOL customer for many years which became a part of Talk Talk. After some time of unreliable internet access (unexpected drop-outs etc) I shopped around and found a new provider. Even the simple things like "How did you work out my final bill" could not be answered. I am still writing to them to get a refund (already agreed) 3 months on. The rating section of this review does not give a ZERO for customer service, but that is all I can say
Reviewer
Keith Fawcett
Location
Shrewsbury
Date
26/03/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
6 months with them. Major speed and connectivity problems from the start. I've lost count of the number of times I have phoned them and been through the same telephone/remote troubleshooting process. 3 engineer visits as well but problem continues. I went through to cancellation but they convinced me to let them have another go at foxing. Last engineer visit of the three mentioned above was 11 days ago. I've heard nothing more. I therefore need to ring them again and go through the same me menu options and tedious question answering before I can get to speak to someone. I'm absolutely sick of receiving apologies and platitudes but no meaningful progress solving my problems. It is cheap but the old adage really does apply - you get what you pay for. If you can afford an extra few quid a month go elsewhere, anywhere - PLEASE DO NOT GO TO TALK TALK.
Reviewer
gbonarski
Location
london
Date
25/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk have been the worst provider for any service I have ever experienced, I will never use them again in any of my properties.
I specifically had call barring and was issued with a £100 bill for calls. when called them they said I called and asked the call baring to be removed. When asked for this proof none was given. tried to close account and complain and Talk Talk delayed for 1 year so not only was I overcharged I have had to pay for a years worth of service I have never used. unfortunately the Ombudsman is not really here for the end user and it would have been cheaper just to pay and cancel than try to fight the overcharge and now £300 later I still lost. what a disgusting company especially Lorraine Macleod who has just ignored any communication and who's job it is just to rip innocent people off. Stay away
Reviewer
Becky Allen
Location
Liskeard
Date
25/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you are considering signing a contract with this company FOR THE LOVE OF GOD DON'T!!!
We signed an 18 month contract with talk talk in 2013, for the first few months it was great, then the internet speed started to drop, getting to the point where we no longer had good enough speeds to watch catch up TV/Now TV both of which were services we were paying for.
After multiple phone calls and arguments with talktalk's less than helpful customer service representatives talktalk finally agreed to send out an engineer to see what the issue was, warning us that if the issue was found to be our fault we would have to pay £50 for the call out, we we're told the engineer would be with us a month later. After telling my partner this he said he wasn't waiting that long, cancel the contract and we'll get a new provider. Funnily enough when I called to cancel I was very quickly informed that they would send an engineer out within 4 days!! On his visit the engineer confirmed the issue was with the equipment provided by talktalk and reassured me that I would not be charged for this visit as the fault was not ours.
As you've probably already guessed they charged me for that visit therefore taking money out of my account without my knowledge or cencent putting me over drawn leaving me with a £60 bank chargers whilst it took them 10 days to return the money to me.
After another 7months of continued problems both with the internet connection and the customer service provided we gave up, I rang talktalk yesterday to tell them I wanted to cancel my contract as I wanted to sign up with another provider (I don't trust providers to do this as we have lost money before through a new provider saying they would cancel the current contract and not doing it.... thinking about it that was when we moved from Sky to talktalk so another cock up on talktalk's behalf) I was told that my contract runs out on April 28th so they would cancel our contract on the 29th so that we would not incur any charges, I asked what would happen with another provider taking over, they said that's not a problem they would call talktalk and take over the line and sort it out between themselves. I today got a phone call to be told I will be charged £20 as my new provider has asked to take over the line on the 9th April, after 20mins of pointing out to talktalk that the information they provided me was incorrect to which they have agreed, they are still however going to charge me for canceling my contract "early" despite the fact that only yesterday told me that I would not be charged and that the line change would be sorted between themselves and my new provider!!
Please take my experience on board if you are considering this company, they have literally stolen from me, and they are going to do it again, I will be going to CAB tomorrow and if needs be I will continue this further. Please do not put yourself at talktalk's mercy because they will make sure you regret ever making such a stupid decision.
Reviewer
paul tubbs
Location
london
Date
25/03/2015
Ratings
Speed
3.00 stars
Reliability
2.00 stars
Comments:
letter sent to talktalk:-
We had a fix term contract for 12months. This was arranged by you, whom unsolicited, contacted me to stay with your company after I had cancelled and left, due to cost increase. Your sales pitch was;-
''if we give you this fix term cost would you come back''
Several months into this agreement, you reneged on in, giving one month notice to increase the cost again. I immediately gave one months notice of termination by emails below, due to your breach of trust and agreement. Then followed this up with a second email on 02 December 2014. The service therefore was cancelled on the 18 December 2014.
You continue to send out bills for after that date, as if I had not cancelled the service. Further to add pain to the injury think I am going to acquiesce to some early termination clause!
Why are you acting in such an unprofessional manner?
Reviewer
dave
Location
north yorkshire
Date
24/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I recently had a problem with my broadband , I phoned talk talk , and a lady on the phone had me perform several tests including one which involved me removing the cover from my phone box , after determining that there was a fault she said she would book an engineer , when I asked about the charge she told me there would not be one (verbal contract) , when the engineer arrived he discovered that the fault had been fixed , again I asked about the charge and he said there would not be one (verbal contract). however talk talk are now insisting I pay £65 which I am disputing , so I am expecting debt collectors at my door any day now , what joy.
Reviewer
Alex
Location
London
Date
24/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is a scam. STAY AWAY from them I left them last year as service was terrible, and so called them and gave my 30 days notice. Only now in 2015, i find they have been charging me and never closed my account as the person i spoke to failed to put a notice on my account.They had me on the phone for an hour, spoke to 6 people and all they said from their script is that i must pay as the account is not closed. This behaviour is criminal. Terrible service.
Reviewer
C O' Hagan
Location
Armagh
Date
24/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolutely awful customer service. I applied for a new line. On the day it was supposed to be installed the engineer did not arrive. talktalks customer service department they told me there was no way to know why the engineer did not turn up or where he was.
all they could do apparently was call me 48 hours later to let me know when another engineer might be available. This was after speaking to multiple staff members including 2 managers and spending an interminable amount of time on hold. needless to say I have cancelled my account an will be going to ma different internet provider
Reviewer
E Whitehead
Location
Lancashire
Date
24/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been complaining about poor service from TalkTalk for a number of weeks. Low broadband speeds and constant drop outs and errors have meant that use of the internet has become extraordinarily difficult. I am constantly having to wait for pages to load and then when they do they drop and refresh.
In the past month I have spent over 15 hours – yes fifteen hours on the telephone carrying out tests with tech support people in India and South Africa – anywhere except my own country.
I have requested on numerous occasions to be allowed to speak to someone in the Uk and have been repeatedly refused . In fact I have been told more than once that I not not allowed to speak to anyone in the UK.
I have been a customer of Talktalk since it’s inception and am absolutely disgusted at the poor level of customer support.
About four weeks ago I contacted Talktalk and said that as I was “out of contract” I was going to leave to go to another supplier because of the substandard service I allowed myself to be persuaded to stay with Talktalk on the assurance that steps would be taken to resolve the problems. They haven’t!
I have now reached the end of my patience and want to close my account but now I find that they have subjected me to a new minimum term and I am told – by someone in – guess where – India - that I will be charged a penalty for unexpired term
I am not prepared to be held to ransom by a company that finds it impossible to provide the service I am paying for you will regret it and will not allow me to speak to anyone in my own country. The service used to be Ok but now it's disgraceful. Do Not Go Near talktalk
Reviewer
Emma O'Neill
Location
Northern Ireland
Date
24/03/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
When I first got talk talk line rental installed they were great, this was four years ago however I moved home recently and as I wasn't moving straight into my new house I requested my account to b put on hold til I had my own house again, this was a few month. When I rung up to have in reinstalled I was offered a cheaper papackage and as I'd have to to be saving money for other household item I accepted, but only after making sure there were no extra charges. I repeatedly asked the woman on the phone this and she stated that they was no extra charges and that my monthly bill would be £25 per month. My go live date wasn't til a fortnight later and then...my first bill arrived. £175!!!! I rang the straight away and they wer tryin to bill me for one of the months my account was on hold, they were charging me £50 for downgrading my package, another £50 for some box that I've still NOT rreceived and my fist two months bills because apparently we pay a month in advanced which I was never told about either. All this was after I was reassured that there would be no extra charges. When I rang their customer services I was passed to many different departments n put on hold for hours before I actually got someone decent who could understand me on the phone(I'm not racist, I myself am mixed race) I managed to get £50 off the bill but then I was advised a manager would return my call to sort out the rest.. This was over two months ago and I'm still waiting.. I rang every day for a week n spoke to numerous customer service agents that played dumb.. This company is awful and I high recommend finding a different one!!!!
Reviewer
LisaG
Location
Leicester
Date
23/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
This company should not be in business. Worst customer service ever. All I wanted was confirmation in wriiting of my contract I know it was 12 months and they say 24. Apparently cannot get access to anything that has been sent. Told to send a letter and photo identification - how ridiculous! Youview is rubbish had 2 boxes now and new connectors had 3 months without on demand. Want to charge me £312 to get out of contract and £75 for the box. I was glad to see all the other complaints. Please avoid, would pay more for a customer service which understands what you are saying and that are helpful.
Reviewer
kath
Location
notts
Date
23/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
only given 1 star as it wont allow me to give 0...my whole experience of talk talk is shocking...AVOID they may be cheapest but whats the point of paying for a service they don't provide and CUSTOMER SERVICE IS WORSE THAN USELESS
Reviewer
Nikoletta
Location
London
Date
22/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm absolutely furious. Got off the phone with the complaint manager with a very bitter taste in my mouth. I complained about a £50 charge of allegedly missed engineer appointment 3 months ago! A member of our household was sitting at home all day waiting for the engineer! No notification was left or email or voice mail. Nothing. We contacted them and complained 2days later, got a new appointment. Then 3 months later they charge me for it! The complaint manager who called me back to inform me that the charges will stand was very arrogant and unhelpful. Not even mentioning that their broadband service is absolutely crap. Very very slow and it doesn't even reach one of the rooms in an average terrace house!!!
Reviewer
David M
Location
Wakefield
Date
21/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Words fail me with this so called company - hours of time phoning emailing. They've ask me to perform the same line checks every time I call - guard engineers like they are sacred - what about the customers?? They text and call you saying they will assume you are ok if you don't get back to them...but leave no number to return the call and a return text bounces straight back!!! Indian call centre very polite but you may as well be talking to a plank of wood...no empathy for the customer or initiative to provide customer service whatsoever. Still waiting for the CEO to call me...won't hold breath...I'm off to Virgin!!!
Reviewer
Paolo
Location
London
Date
21/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the single worst company I have ever had the displeasure of dealing with in my life. The broadband stopped working one day so we called the company, and that's where things go from bad to worse. Completely incompetent staff have no idea how to fix the issue. They tried to trap is into paying for an engineer to come out, they refuse to give a refund, they lose the case history etc. AVOID AT ALL COSTS!
Reviewer
hollypops123
Location
ashford
Date
20/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
On request to leave Talk Talk I was apparently 'locked' into contract I wasn't aware of and they want to charge £138 to leave!! Although offered discounts to stay and forced to stay due to costs, I have lost out on a very good deal with Plusnet. Cant wait to leave and will never renew with Talk talk again!
Reviewer
Veronica
Location
Cornwall
Date
20/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They do not even deserve 1 star! I wish I had read these reviews before signing up! Terrible broadband, Tv box doesn't work. When I tried to complain man on the phone accused me of being a racist, and refused to put me through to a manager. We are now being charged in excess of 200 pounds to cancel! AVOID THIS COMPANY AT ALL COSTS!!
Reviewer
Amy
Location
Manchester
Date
20/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I regret the day I took out a broadband contract with this company and I paid up front for 12 month so there was noway out ! where do I start.... First of all the broadband didn't work for 3 month there was a problem with the line in my area I tried to contact Talktalk on several occasions and I have never seen customer service like it!! you are transferred to a call center in india where you are basically just passed around and know one actually knows what is going on! anyway after the year I had to endure of slow/ not working broadband and bad customer service it finally came to an end! :) I knew straight away there was noway I would spend another second with them never mind another year. so I emailed the company informing them my contract was due to end on the 9th February and I would be leaving, I asked them if theirs anything else I needed to do to ensure it was 100% cancelled and I wouldn't be charged anymore, to this I had no reply. I then took out a contract with another company it was only then when this company had informed talktalk I was switching with them I received an email from them with all sorts of different offers. I ignored this and have been happy with my NEW broadband supplier for a month now when this morning I received an email which read ' your bill for march is now due'!! I tried to email the company which it wouldn't let me do because you have to be logged in and I no longer have an account because I am no longer a customer!! then why am I receiving a bill! in the end I decided to call them when I eventually got through and explained my situation to the guy, he put me on hold and 10 minutes later he directed me back to the main menu!! how is it possible they are so stupid! this company infuriates me and I can not express enough how much anyone should avoid them! they are not even worth the one star but it wouldn't let me leave a review without highlighting at least one!
Reviewer
Paul
Location
Isle of Wight
Date
19/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Its better not to have the internet than use them absolutely awful so slow service rubbish I'm cancelling today and going with BT. Works out not much more and can't be worse than talktalk!
Reviewer
Dariusz
Location
Barking Essex
Date
19/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Run away. Out of the sudden speed got very slow on fabric optic. I rang them - was told that there is some line fault and I am supposed to pay 65 GBP for fixing the line somewhere outside my house down the street... Daylight robbery.
Reviewer
Richard
Location
Nantwich
Date
18/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk may be cheaper but as they say if it seems too good to be true it probably is!
I had constant problems with my BroadBand it was forever dropping off and wifi devices woild connect but data would not transfer.
I had an engineer out and he said he had 'signed me in on the router' that evening same faults again. I decided to leave and was charged £65 for a brightspark engineer on my final bill. I complained but the call centre is useless and they just keep reading the same lines off the screen. They cannot see reason and you get feeling they have no powers to reason, they are just fobbing off the customers. SHAME ON YOU TALK TALK. AVOID - HONESTLY THEY ARE USELESS
Reviewer
John Hyde
Location
Staffs
Date
18/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Wosrt mistake I have made for a long time I was told at the start that the set up time would be two days before I cancelled Virgin however what I wasnt told was that Virgin needed to switch off first that was the start 1 thing after another customer service non existant broadband speed useless Sundays and evenings so slow rarely able to use with any sort of speed. I will return to Virgin at the first opportunity.
Reviewer
Gary
Location
Glasgow
Date
17/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I tried to join Talktalk from Virgin what a horrible experience, new phone line fitted on the 10 of march with a go live date of the 12 it is now the 18 and my phone line has still not been connected and my previous line was cut off on the 12 so no phone at all.every time you phone them you get a different reason and a different lie about when it will be fixed. Pleas do you're self a favour and stay away from these people.
Reviewer
Martina
Location
Southampton
Date
17/03/2015
Ratings
Speed
3.00 stars
Reliability
4.00 stars
Comments:
At an event when I tried to end my contact they were charging lots of money. Cut off phone line and broadband even though I still had one month to use. I paid for phone line one year in advance. Had to involve Citizen Advice Bureau. Customer service very poorly, discrimination is present. Would definitely not recommend to anyone.
Reviewer
ian
Location
daventry
Date
17/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As a plus customer I have been offered a free mobile sim card.
4 months later, and hours of phoning later, I still have not got it.
I complained to CEO's office who took 21 days to respond, despite their 5 day promise. Gentleman there said he had now sorted it, and my sim would arrive within 3 working days. Now 8 days and still waiting, so phoned again. An hour later I now have another confirmed order number to go with the other 5 and again been told it will arrive within 3 working days...... I'm not holding my breath !
Reviewer
Charlotte Cawthorne
Location
London
Date
17/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful - don't go near them! I signed up to an 18 month package with superfast broadband on a special offer. Broadband was installed but it took about 3 weeks to book the engineer and the line speed is extremely slow. I am now moving house within London and I've been told superfast broadband fibre isn't available at my new address, even though the BT openreach website says it is. I've been told that I have to enter a new 18 month contract just because I'm moving house and that Talktalk can't guarantee my package price if fibre broadband becomes available in my area. Oh, and also I was told an engineer would visit to install my TV box and that never materialised, it was just a hoax to get me to sign up. Completely hopeless and terrible customer service!
Reviewer
Daniel Moore
Location
Crewe
Date
17/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE THIS COMPANY! i have had tv internet and pone and it hasnt worked for 6 months and they will not refund me nor will they let me leave.If i do they say i must pay £100. Dont even deserve to be called a company. so much for the customer comes first...
Reviewer
Martin
Location
Kettering
Date
17/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish, their service is NOT FIT FOR PURPOSE, their customer help relies on you getting bored and hanging up.... thus not resolving anything but at the same time you stay a "paying customer" so they are happy and you as a customer are left feeling totally helpless, angry, frustrated etc..... phone call was 35 minutes and ongoing... anyone want proof can ask to see my phone records.
Reviewer
paul
Location
Stockport
Date
16/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've just happily paid talk talk 90pound to put me out of my misery and let me cancel my broadband and new view package (on the phone for 2 hours), After yet again another week without being able to use my phone or broadband and being told I would need to pay for an engineer to come to my house to carry out checks.
This company is a joke it is never there problem was with sky for 2years before I changed and not one problem have now rejoined and they have also given me 90 pounds in high street vouchers, I wouldn't recommend talk talk to anybody just pay the extra pound a month and take your business to a company that wants it
Reviewer
ian
Location
Stirling
Date
16/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I've had speed issues with talktalk broadband for the past 2 months. Every time I call the support number one of the following things happen:
1- they can't solve the issue, hence hang the phone up.
2- they say they're a manager and will solve the issue, but they don't at the end.
3- they send a talktalk engineer over, who is more useless that the phone support.
4- they send BTOpenReach engineer, who says nothing is wrong.
5- the above cycle gets repeated two to three times.
6- you want to make a complaint, but then there is no one more senior than the technical manager, hence he reports the complaints on the system and no one will call you back.
7- you get so frustrated that you want to cancel the contract, but they don't allow you.
8 - your contract runs out, then talktalk sales people keep calling you to make sure you sign another 18 months contract with them.
Then they charge you £65 for a visit from an engineer who couldn't fix the problem. AVOID AVOID AVOID
Satisfaction 1 Stars
Speed 1 Stars
Reliability 1 Stars
Cu
Reviewer
Gill Mcsweeney
Location
Winchester
Date
16/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Comments:
My visually impaired, hearing impaired 82 year old mother had all Talk Talk Services cut without warning - she has only just opened an account with them. We paid a reconnection fee despite there being plenty of money in her account for a direct debit to be taken. We are now unable to solve the problem because NO ONE will speak to us at Talk Talk unless we pay the bill - that would be be the bill we just direct debited from her account PLUS 2 reconnection fees which they have happily taken.
I am so furious, how utterly ridiculous that Talk Talk can refuse to speak to customers with problems. I wish I could sue them for the distress and fear they have caused my elderly mother. There is no justice. These large organisations completely please themselves. Disgusting.
Reviewer
Darren
Location
Birmingham
Date
16/03/2015
Ratings
Satisfaction
1.00 stars
Comments:
DONT BOTHER useless appalling customer service broadband speed useless and having 4 engineers out in the 4 week we have been with them still not sorted passed to overseas customer service call centre who just keep repeating themselves when you can understand them then close a fault as rectified when it's still on going ice spent 2 hrs on phone today trying to cancel then there systems go down I wouldn't ever recomend them the other reviews you read on here are true the only thing they do is send your bill on time
Reviewer
Helen weller
Location
Caversham
Date
16/03/2015
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
Spent 60 hours and 3 months trying to resolve my email problem to be told to change my email the worst customer service ever
Reviewer
Chya
Location
South East England
Date
16/03/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
The customer service agents are perfectly nice, however they have a script and have to stick to it, no matter what. If you escalate, the 'supervisor/manager/whatever' has to go through exactly the same script no matter the relevance. If the script doesn't fit your call, the only way to get resolution is to go through the ceo's office.
The speed into the house/router/via ethernet is just about perfect. However, what they don't tell you is that the wifi signal on the router they provide will only give you around half speed. They cite (rightly) other signals etc reducing the wifi., however my own situation, where there is nothing that could reduce the wifi signal, means that this does not stack up.
The sales agent was misinformed, assuring me that there would be no more than a couple of MB wifi drop in speed.
A visiting engineer out and out lied.
Some Talk Talk engineers and BT Engineers are pro-actively telling the customer how rubbish TalkTalk is which doesn't help create any faith in the company.
Reliability is excellent.
Reviewer
natalie
Location
blackpool
Date
16/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID, AVOID, AVOID! Horrendous customer service by poorly trained, obnoxious staff.....you have been warned!
Reviewer
Darren
Location
Torquay
Date
16/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well, I moved from BT to Talktalk and wish I hadn't the service is shocking given a date for connection, in which they missed the migration date, leaving me without any phone services. After 7 phone calls to the customer service department in India, we're I was treated as if they could not care less if I was conected or not. On the 7th phone whilst I was talking to a manager about my concerns I was told the same think ie it's BT's fault and to wait 48 hrs to get a connection. This simply was not good enough,this would have been a week since my go live date. In the same call I decided to cancel the service as it sounded that it was never going to happen and was transferred to the cancellation department,where it was cancelled then to be told that there will be no charges. Stunned and shocked the other day to find that I received a letter stating that I owe them £270.81 for the privilege of all the hassle....which is just a joke, as od yet I'm still waiting to sort it out! My advice STAY CLEAR OF THIS COMPANY!!
Reviewer
asya
Location
Date
14/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst one of all. Customer service is absent. The managers are having a laugh. I was overcharged by £80 for two months when they failed to cancel my contract. Response was "I can only apologise" and "Don't think you're paiying too much read at your bill breakdown not just the first page" this is two months after virgin took over. The manager was trying to say I pay good money for something I font use !!!! No comment
Reviewer
John Beddow
Location
United Kingdom
Date
14/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I was on the verge of believing that I was the only person affected by the appalling service provided by Talk Talk! It has taken me six months to implement the cancelation of a mobile phone contract and hours of my time being passed from one person to another.Every one expressed the view that they understood my problem but no one was prepared to do anything about it. If you want a definition of the Dickensian circomlocution office there is no need to read Bleak House just attempt a conversation with anybody from the Talk
Talk Indian call centre.
I have been so angry with the shoddy treatment that I contacted Ofcom as I could not believe that their remit did not extend to cover this company.I'm afraid this was as much use as a chocolate fire guard and surely in an election year when cuts have to be made this must be a quango worthy of the axe! The ombudsman was similarly difficult to pin down and given the number of complaints on this web site singularly ineffective.
Reviewer
David Hemmings
Location
York
Date
14/03/2015
Comments:
Absolute rubbish , also worst customer service ever. Sooner we can leave talk talk the better. I would give a big zero for all aspects of the service and would certainly not recommend them to anyone.
Reviewer
Lissa
Location
London
Date
13/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I canceled my account and gave them 30 days notice. Two weeks later I got a bill from them for the next month. When I called them I spent an hour and a half on the phone for them to tell me it was their agent's mistake and I could give them 30 days notice and now and cancel it and that I'd have to pay for the extra two weeks and that they would generously waive the brakeage fee even though there wasn't going to be a brakage fee in the beginning since my contract was ending. Their customer service is a joke.
Reviewer
t. wi
Location
cambs
Date
13/03/2015
Comments:
no t.v. service for 8 weeks talked to technical team what a hoot everything they told me to do I had tried myself.Telephoned main office still waiting to hear from them even though they said they would call back. for the record talktalk service TO THEIR MAIN OFFICE IS BT.[need I say more.]
Reviewer
Bryan
Location
Swansea
Date
13/03/2015
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish. The call centre in India is manned by people who jyust read off scropts and have no interest in solving your problem. My wireless router is seldom functioning fully. I may get wireless connectivity but no internet access. Since I use this broadband for business purposes this is unacceptable. I've lodged several complaints and received an email saying a Talk Talk manager would contact me in 3 days, that was 2 weeks ago and I've still not heard from anyone. They suggested sending a Talk Talk engineer out at a cost of £65, I refused because of the cost. I've been with AOL for more than 20 years, Compuserve before then, and am loath to leave because my email address is well known in business circles worldwide (where I work!!). I will have to leave because I cannot stand the stress of trying to contact someone in AOL/Talk Talk who will at least try and resolve my problem (or at least supply me with a new router, which I beleieve to be the issue). Never, never, get involved with uselesss company even if it is cheap. I've lost so much business because of them its unbelievaable.
Reviewer
Dave
Location
Nottingham
Date
12/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was a customer of Talktalk a few months ago. I was constantly unable to access my account online, persistently unable to access my email. They constantly messed up my account and they finally restricted my services and told me to pay them 2 weeks before the bill was even due! A few months later they are harrassing me with debt collectors for over £700 !!!! I am so livid! I have never ever experienced such absolute crap from any other company I have ever dealt with! Even when I tried to phone them I had to constantly repeat myself to them and nothing was ever properly solved! Sign up to Talktalk at your peril!!!!!
Reviewer
Jonathan Ingham
Location
Burnley, Lancashirw
Date
12/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid TalkTalk like the plague, what an absolutely terrible company to deal with! Not only was my connection constantly intermittent and the speed slow, but the customer service from their call centres is frankly disgusting! I have only been with them for 4 months and have moved over to Virgin Media now where I will be getting around 140mbps compared to 1.7mbps from TalkTalk! AVOID!
Reviewer
Godz
Location
Glasgow
Date
11/03/2015
Comments:
STAY CLEAR!!! terrible customer service. Call centres are full of foriegners, complete breakdown in communication every time you have a problem. We pay over £50 a month for TV, Phone and 38MB broadband, the broadband speeds were 38MB for the first month then quickly dropped to bellow 20mb. Forever seeing engineers out to our property and now they want to charge us £65 for a line repair that was installed less than a year ago! We are locked into contract until October otherwise we would cancel. Do yourself a favour and pay the extra £5 a month for BT themselves. Exact same package better service.
Reviewer
Simon H
Location
Newcastle Upon Tyne
Date
11/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My issues with TalkTalk first began with a crackle on my phone line. This affected my broadband service and (due to having an upgraded package) it affected my television too.
The first way that TalkTalk tried to resolve this was by upselling Fibre Optic to me, which involved signing up to a new 18 month contract - as if I was going to commit to them when I wasn't even receiving the service that I was paying for.
The problem escalated to the point where I had no broadband or television for 22 days. A BT engineer came to my property and confirmed that my line was fine - yet TalkTalk continually failed to resolve the issue.
After 10-15 phone calls and 2 postal letters, I decided to leave TalkTalk. Despite having had no service for 22 days (and no end in sight), I had to fight to have the early termination charge waived.
As I had to give 30-days termination notice, I also had to fight to ensure that I wouldn't be charged for my final month.
Each time I called the contact centre, I had to explain the whole charade and wait on hold for up to 25 minutes at a time whilst the call handler read the notes on my account. Even after reading the notes, the call handler did not understand my situation and repeatedly I was told incorrect information. Failing that, the call handler would transfer me around about and in one instance I spoke to four different representatives.
During one of the latter phone calls, I was informed that the reason for my lack of broadband was because TalkTalk were delivering a Fibre Optic service to my standard broadband modem. Despite the fact that I had been on their Essentials Broadband package for the previous 12 months.
The call handler changed some settings and within 24 hours, I had a connection again! So after 22 days of confusion and no answers, the situation was resolved as easy as that.
After finally closing my account, I received a bill for £154.
It then took a further 1 hour and 37 minutes on the phone to get the charges waived (as previously agreed by a complaints manager).
Quite frankly, I am appalled and gobsmacked that the company manages to function on a day-to-day basis. Their obvious lack of internal communication is frustrating at best and their technical support team clearly lack the knowledge required.
I cannot advise against TalkTalk strongly enough.
Reviewer
Garry Dipple
Location
Dorset
Date
11/03/2015
Ratings
Satisfaction
1.00 stars
Comments:
I have spent hours on the phone to sort out an email address trying to get it unlinked from one my account to another account. trying to get hold of tech support is near on impossible you asked to be transferred and that is a job on its own and they say that they will ring back I would not hold your breath. I am trying to sort this for a friend I cannot understand how a big company cannot sort out a problem as small as this. or is it hard
Reviewer
Rupert
Location
London
Date
11/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful awful awful. Awful. We moved from Sky and were getting speeds of around 5mbs. Moved to Talktalk, and it dropped to under 2.
This has so far taken over 2 weeks for them to sort out, and nothing has improved. Finally, it was agreed an engineer would visit. Due to an emergency medical procedure, we had to postpone the engineer (which took 15 minutes on the phone to do.) No one passed-on the message so I had an angry engineer calling from my doorstep even though we'd called to postpone.
My phone number was unexpectedly changed, and they haven't written to give us our new number.
I have so far spent 3 hours on the phone to them, and no progress has been made. One call centre operative insisted on calling me Richard. My name isn't Richard. I told him that and he carried on calling me Richard.
They can't even get the basics right - avoid like the plague.
Reviewer
DS
Location
Essex
Date
10/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Beware of deception!
Don't join thinking you're getting value for money. You will eventually end up paying much more in total than you can imagine
My account charges kept increasing ever so slightly every month since joining till near the end of the year contract I was paying nearly double what I was originally promised. None of this was stated in the T&Cs either.
God help you if you mention leaving: they will CHARGE YOU LIKE CRAZY EVEN IF IT'S PAST YOUR CONTRACT PERIOD all sorts of things that are not in the T&Cs. If I was a lawyer, I would have took them to consumer court. Now, I can only pray that more people realize how deceptive this company is and it loses customers and ends up closing.
It is very depressing being taken advantage of illegally by a large corporation and noone notices.
Maybe there are happy TalkTalk customers and I was an exception to the rule but you never know if you are going to be the next victim.
I would never use TalkTalk personally as long as I'm alive or recommend any of their services to any friend (or even enemy) of mine
Edit: Oh & I forgot to mention their "wonderful" customer service but reading through the reviews, I'm assuming a lot of other customers have got that area covered.
Reviewer
Kirsty W
Location
Stratford upon Avon
Date
10/03/2015
Ratings
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AWFUL. I can not stress how badly this company have dealt with me. I have tried to upgrade to Fibre. First engineer appt didn't turn up (one day of my time waiting at home for no reason), 2nd appt was cancelled by a text message on the morning of the appt, 3rd appt I was sent an email telling me I had cancelled the order!!! when I phoned up the last time the guy on the phone tells me its a problem with BT and seemed more than happy for me to cancel my contract. no offer to try and improve or resolve the issues. I can not believe they have got this far as a company!
Reviewer
Marilyn
Location
South London
Date
10/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just reading all the other reviews on here, we'll I'm not the only one that loses it after calling Talk talk customer Services, why I changed provider ?????? Wrong move, looking to save money I guess, we'll you certainly get what you pay for, cannot pick up wifi all around the house, which I was promised, just got fed up calling them, told same old shite, then they had to cheek to charge me for an engineer to come out and repair their faulty tv box, and to top it up isaid I want out, got told got to pay 140.00 quid to get out of contract, was offered another deal for twelve month, but you gust remember to call them within a time period or they just start charging you some crazy prices without even contacting you. Can't wait to leave them....especially after seeing all the reviews on here.... RANT OVER,,,,!!
Reviewer
Colin sharp
Location
Colchester
Date
09/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
All - do yourselves an enormous favour and stay well clear of talktalk. Yes they have all the patter but don't deliver. We live on the edge of a metropolitan area but still can't get to see view on demand without endless buffering. This service is rubbish. Customer service is as friendly as Hitler at a Jewish wedding !! When are we going to stop these charlatans selling things they can't supply. I also have a home in the remote Scottish Highlands where BT are the only supplier. Yes we only get 512mb speed but at least it doesn't drop out every few minutes. Tonight I have had to restart the router 3 times and how now given up trying to watch catch up tv and am watching the News.
Please please please don't go to talktalk they really don't provide what they promise
I suppose at the end of the day you do ONLY GET WHAT YOU PAY FOR! !!!!!!!!
Please take care and don't ignore my advice. I am only trying to help.
Reviewer
Joe
Location
Wirral
Date
09/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Would give no stars but I can't awful company poor fibre speed spent 3 hours in phone to get told nothing is wrong the next day I get a text your line is now ok and it was for 2 hours now back down and getting no where with customer service already got new broadband from different company next week do not use talk talk
Reviewer
Trevor Nunes
Location
London
Date
09/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Extremely poor. Broadband is more off than working. Taking ages to get an Engineer out to fix a problem.
Reviewer
Francesc VidalBarraquer Lerma
Location
London
Date
08/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hi,
RUN! AVOID THEM! WORSE CUSTOMER SERVICES AND BROADBAND EVER!
How do I start?
I moved to Talk Talk about a year ago and it has been the worse thing I could ever do:
A month after I joined, I started experiencing issues with my speed and I was getting disconnected from internet every now and again! They recommended me in upgrading to fibre. The minimum contract when you upgrade is 3 years (according what I heard from the customer service representative)!!!! They offered me the chance to get a technician to come to my place but they warned me that if the problem was in my side, I would be charged with 50 pounds! What could I do! The issue was detected from the outside and he fixed it! Great job. I feel lucky I was not fooled with a 3-year-contract with Talk Talk. It would have been a nightmare to be calling their dreadful customer services number!
I then saw an offer to be able to call abroad using my phone and decided to try it, instead of using Skype! Big mistake! After 2 months, I had problems whereby my calls were getting disconnected or could hear strange noises in the line. I then called customer services to report the fault and I was asked to check my phone (which was less than a year old). I told them that the issue was not with my phone because I could hear the agent normally! He then asked me to try with more international numbers and I told her that I had already did that. He asked me to try with some more! Was he trying to ask me to call everyone in Barcelona or what? I was not going to try with all the phone numbers from every country, right? After calling several times in a week and trying to speak with someone in the other side, they decided to escalated to the technical team. After 2 weeks, they called me that they had found the problem and it was fixed. Hurrah! At last I could make calls! 3 weeks after reporting the issue!
Last but not least, happened on 5th April when I realised that they had cancelled my account. I had called on Monday and I asked my account to get disabled by April, NOT BEFORE, because I was moving back to Barcelona. I insisted in waiting to leave it the whole month of March! They told me that this would not be a problem. 2 days later, I realised that I was not able to call abroad or connect to my broadband. I called them and they told me that they could not find my phone number in their systems, but to try calling them the following day because their systems were DOWN! Great to see how a service provider can have problems with their systems! Are they REALLY OFFERING services to people! I called them the following day and asked them if they could call me as I was calling from my phone. They told me this was NOT an option. After asking for options, they offered me the chance to have my line and broadband activated for 3 months (which is the minimum period). Why should I want this, if I am moving back to Barcelona in less than a month? Is this a way to make more business from people? I now have to use the 3G from my phone to be able to access to Internet (this is NOT Talk Talk, luckily) You're doing an excellent business! I am glad for you!!!!!
Now I know who should I NOT trust and who will NOT be my network provider if I come back to UK
Thanks Talk Talk!
Reviewer
Debbie
Location
East Yorkshire
Date
08/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Total rubbish! I unfortunately was taken in by the amazing Talk Talk offers I saw online and made the leap to Talk Talk. What Talk Talk fail to mention when you join is that your cheap internet is cheap because it doesn't work! When they got me connected (connected is really not an appropriate word to use) I had to call them as nothing worked. They told me they would likely charge me £50 as it would be my fault (the engineer confirmed it was nothing to do with me)!
Once that was sorted and I was 'connected' I was told that the slow speed I was experiencing was due to my house location and it was as fast as my broadband would ever go. I have never experienced such slow internet in the past 15 years! So if I am lucky and my internet is working at all (another nightmare of being with Talk Talk is it disconnects frequently EVERY SINGLE DAY) I have to wait 1-2 mins for a web page to load!! It's like being in the Stone Age. Their internet TV package is subsequently a total joke. Can't watch anything. Why don't I keep ringing customer services you might ask.... Because if you actually can get through they will charge you another £50 to sort out their mistake, something I can't afford and won't pay.
I really really wish I had seen the thousands of reviews like this before I signed up. I'm now having to count down the days until I can leave. Oh and just in case you are wondering, I had to disconnect my iPhone from the house Wi-Fi and use 3G to post this review. My internet wouldn't load the page on my phone :(
Reviewer
James
Location
Middlesbrough
Date
07/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Summary of my review: AWFUL COMPANY. AVOID AT ALL COSTS. IF THERE WAS A RATING OF ZERO FOR CUSTOMER SERVICE I WOULD HAVE CHOSEN THAT. 1 STAR IS TOO HIGH!!
In November 2014, we rang TalkTalk to change our address having lived in temporary accommodation since September (during this time our account was suspended until we moved into our new home in November 2014). During this phone call we were provided with an initial date for an engineer to come to our new house in December 2014.
Unfortunately, having taken the full day off work to be available, the engineer did not turn-up. We were not satisfied with this and, as previously stated, lost a full day's pay at work. We expressed our dissatisfaction during this phone call and wished for our contract to be terminated with immediate effect, without charge. Due to the poor service we had received, it was confirmed that this would be without ANY termination of contract charge. We expected this to be the end of our involvement with TalkTalk.
In February 2015, we received a 'Final Demand' letter (dated 2nd February 2015) stating a payment of £200.65 was due!! A further phone call to TalkTalk was made on this date. The team member we spoke to was rude and reluctant to listen to our explanation and concern that this was not correct.
At the time of writing the issue STILL hasn't been resolved. Despite constant to-ing and fro-ing.
AVOID AT ALL COSTS!
Reviewer
ADRIANO
Location
WIRRAL
Date
07/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I! Also want to make my contributing comment about talktalk, the way I see it, it does exactly what says on the tin, just talk and nothing more,words only.I joined t.T.The middle july 2014 for the all package. The 15/1/14 I fell for a scam as they new all my personal account details and private pass word. When I realized I was being conned, I went to my bank, informed them of the problem called the police fraud dep. Then called talktalk costumer service and in details I told them everything as the conversation was being recordered, and the person I was talking with told me he was going to do everything possible to help. I then made a comment; it looks like somebody has leaked my personal details for whatever reason from your data base,as the conversation was being recordered, he said it is very likely as it has happened before;today 7/3/14 I have not yet received any answer yet from t.T.I don,t think they know the meaning and definition of responsible costumer service. So! I will not be able to give any rating below zero for it is not possible, I also wrote two letters and send them recordered deliveries, I know they received them, but no reply,very disappointing. Shame on you talktalk.
Reviewer
Hannah
Location
Bucks
Date
07/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've never had to deal with such a useless company. We all know there are a lot of bad ones out there, but TalkTalk really take the biscuit.
When your already poorer than poor internet connection goes wrong, they do everything in their power to not help.
One of their 'customer service representatives' was so rude to me I had to hang up.
We've since moved over to BT and I am so glad we did. They are more than helpful in comparison and our connection has somewhat improved.
So? If you're in two minds whether to join TalkTalk, I urge you to reconsider for a simpler life! They left us without a connection for 3+ weeks with no apology or help - consdering the fault was down to them.
Reviewer
ben
Location
Maidstone
Date
07/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Talk talk is the worst broadband you will ever buy.I live close to London in a suburban area and I got 5 mb download speeds compared to my 39mb with BT . their customer service is terrible . my dad tried to cancel our contract with them but it took him an hour because the people started begging him not to leave and them started throwing rubbish offers at us . we had finished out 12 month contract but we were fined £200 as a cancellation charge
Reviewer
Ken
Location
Manchester
Date
06/03/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Been with talk talk some years now,decided to switch to fibre with some trepidation.Could not find a good review for fibre broadband,but decided to go ahead and order.Was informed of my switch over date. The new router arrived before the switch over date.I installed the router and waited for the switch over date, this happened and now i am enjoying good speeds of 38mpbs against the original speed of 1.9mpbs.Not as fast as virgin but well impressed. Only gripe was they charged me £6 something to deliver the modem.up to press no problems with the reliability
Reviewer
Fadime Temel
Location
Bolton
Date
06/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Talk Talk for about 7 months and in a 18 month contract which leaves with 11 months to go. Unfortunately I have to move house because of personal stuff when I called Talk Talk they said they would be happy to move me but as soon as i do move they will restart my contract and I will have to stay with the a further 7 months. If I want to cancel I would have to pay £80. I only ever use the internet for work use but it is still extremely slow. The person on the phone was constantly repeating himself saying that he was doing me a favour and a great deal, I don’t think he understood that all I wanted was him to move the line. NOT TO EXTEND IT or fine me £80 for something that is out of my control
Reviewer
Francesc
Location
London
Date
06/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Isn't it possible to put no stars at all?
How do I start?
I moved to Talk Talk about a year ago and it has been the worse thing I could do:
A month after I moved in, I started e experiencing issues with my speed and I was getting disconnected from internet. They insisted me in upgrading to fibre. The minimum contract is for 3 years!!!! Issue got solved when technician finally came. Great job and I feel lucky I was not fool enough to upgrade.
I then thought in contracting a service to make calls abroad. Two months later I reported a problem with noises in the lines and getting disconnected. I called customer services to report it and they told me to check my phone. I insisted that my phone was fine because I could speak with the agent. She then asked me if I could try more international numbers and I told her that I had already did that. She asked me to try some more. I was not going to try with all the phone numbers from every country, right? They finally admitted the fault go be in their end. The result was one month without a service. Well done
Last but not least, happened yesterday when I realised that they had cancelled my account. I called on Monday and I insisted that I wanted broadband till beginning of April. They told me that it would not be a problem. I told them I was moving abroad and did not need internet on April but I wanted to be a customer the whole month of march! Yesterday I realised that I was no longer a customer and my phone was disabled. I told them what could I do. They offered me to have my line activated and the broadband for 3 months (the minimum period). Why should I be if I am moving back to Barcelona? So, i believe that the month I need most internet and I do not have it! Is this a way to get money from customers that have quite or about to leave? You're doing an excellent business! I am glad for you!!!!!
Now I know who should I NOT trust and who will not be my provider
Thanks Talk Talk
Reviewer
Suzanne
Location
Chepstow
Date
06/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have now been without our telephone and broadband service for over 3 weeks and Talk Talk have done nothing about it. All they keep telling us is that it is Open Reach's responsibility to fix the problem and that we need to be patient. Well I'm sorry, I am a customer of Talk Talk, not Open Reach, and I expect the company to whom I pay my bills to do a bit more on my behalf than just tell me to be patient. I have been a Talk Talk customer for many years, but believe me this relationship will not continue.
Reviewer
Emse
Location
London
Date
05/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just stay away!!! Cant stretch that enough. God show mercy on you if you need to call them which is very likely.
Their call centre is an agony , the costumer service is borderline rude every single time with no fail. If they are having a bad day they ll mock you for it and just hung up on you to get a cup of tea. Not its not your fault , they have issues not you! The only thing that can earn them 5stars is how quick you ll pay for all your sins and bad karma but there is not rating for that now.
If you want value for money, better landlines and broadband there are other companies that do a much better job. just research a little.
Reviewer
vaart
Location
london
Date
05/03/2015
Comments:
This cheating and useless company doesn't deserve even a star at all. Their customer service is totally bad, very very DREADFUL and I highly suspects that their telephone recipients don't know how to communicate in English. I have said I want to speak ONLY to the cancellation department and then they still transfer my call around 3 to 4 person and I have to repeat my personal details to each one of them. What makes me most angry and unbelievable is my account isn't cancelled in the end. This wastes my time around 1 hour each time and most importantly my phone charge escalates sharply because of their unbearable acts. After a long time of several months, I finally found a recipient which is "civilized" who said that my contract is "successfully" cancelled. I repeatedly asked whether my contract is totally cancelled and he said "YES" in a very rude manner, which seems like he wanted to go for a poo. However, next month the bill still comes with the as usual monthly charges, I am lazy and feeling helpless to call them to cancel my contract already.
HIGHLY RECOMMEND every one to STAY AWAY from this cowboy company. DONT EVEN TOUCH TALKTALK. All their people don't know how to talk. You will regret forever!!!
Reviewer
Ben Sabet
Location
London
Date
04/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've had speed issues with talktalk broadband for the past 2 months. Every time I call the support number one of the following things happen:
1- they can't solve the issue, hence hang the phone up.
2- they say they're a manager and will solve the issue, but they don't at the end.
3- they send a talktalk engineer over, who is more useless that the phone support.
4- they send BTOpenReach engineer, who says nothing is wrong.
5- the above cycle gets repeated two to three times.
6- you want to make a complaint, but then there is no one more senior than the technical manager, hence he reports the complaints on the system and no one will call you back.
7- you get so frustrated that you want to cancel the contract, but they don't allow you.
8 - your contract runs out, then talktalk sales people keep calling you to make sure you sign another 18 months contract with them.
Reviewer
Gareth Hargreaves
Location
North Wales
Date
04/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
We regularly lost service and would only act to restore the service after numerous phone calls. On the final episode they had to call a BT engineer out to fix a problem in the exchange, but they charged us £60 as if it was a fault in our house.
Even when presented with evidence they refuse to withdraw the charges.
They are lie and need to be investigated for fraud.
Reviewer
Spencer
Location
Kent
Date
04/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful customer service. After 3 weeks still not connected. Every time a call Talk Talk they ensure me I will be connected that day, I wont be charged for line rental and will get a call back if I'm not connected. I am paying for line rental I never get connected on the day they say they will and no one ever calls me back.
Reviewer
Fed Up
Location
Manchester
Date
03/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Rubbish customer service. They cannot arrange my connection in their system and everyone I speak to seem not to be able to rectify the situation.
Terrible, wish I hadn't gone with them.
Reviewer
alex
Location
littlehampton
Date
03/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
awful... i have spent 3 hrs on the phone sorting their mistakes.... useless.
mistakes with billing, loss of service and being on a different contract to what i agreed twice [in 3 months]
Reviewer
Brian Harrison
Location
West Yorkshire
Date
03/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I am leaving talk talk after 4 months. The broadband speed is ok when it works, but is extremely unreliable. It is a lottery which device in our household will connect to the router. When I contacted talk talks call centre in India they were nothing short of useless and would not send an engineer to my house unless I paid, or send me a replacement router. They are cheap, but I would avoid them at all cost, along with AOL who they own.
Reviewer
Ela
Location
West Yorkshire
Date
03/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered my pack end of January. Every week my engineer appointment has been changed without my knowledge. And eventually cancelled as they couldn't be bodered.
If you wanna broadband go anywhere else but talktalk - the worst company Ive ever came across in my life.
Reviewer
L Potts
Location
Cumbria
Date
03/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I've ever had to deal with. Customer service... There isn't any. Look elsewhere before ever dealing with these.
Reviewer
N True
Location
the moon
Date
03/03/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company. Broadband service is passable but customer service is appalling. It's practically impossible to reach anyone by phone, the only way to get through the automated answer maze is to pretend you are about to leave them (actually, no longer pretend in my case!).
Ever since we have been with them my husband's name is the main one on the account. Even though we have told them repeatedly to include my name and even set up a password to bypass this they still refuse to talk to me. (The whole set up is a joke as in reality I could get any random man to claim down the line that he is my husband and they would talk to him once they hear a male voice).
The whole set up is a joke. I always ring them promising to be calm and collected and always end the call spitting with frustration and with a pounding headache. Looking for a new provider right now.
Reviewer
Graham
Location
Derby
Date
03/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I am waiting to have Talktalk installed and already it's a total farce. I ordered online and the next day by sheer chance I get an email telling me my order is cancelled??
So I call sales who say "yes we have had a number of calls like me yesterday" so we go through it all again, I place the order again and agree on 3rd March install. But 2 days before I get notified its 4th March and I am not on holiday any more.
Just try calling customer services and trying to explain. After 1 hour 10 mins and running through the story 7 times I just give up.
The worse company I have EVER dealt with in my entire life.
Reviewer
mat
Location
banbury
Date
02/03/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
To cut a long story story stay away and go with BT. Awful all there customer service staff speak off a script. Cannot understand them they made prices up and LIE over the phone. Useless! only thing re motley good was the broadband speed was better then they said. STAY AWAY!
Reviewer
MR UNHAPPY
Location
Brightlingsea
Date
02/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AWFUL!This company is by far the worst I have ever dealt within my whole company I have ever dealt with.Not a single good word to say about them - the cowboys of the internet industry. From terrible intermittent connections and speeds - absolutely no chance of online gaming - to the unbelievably bad customer service - "I'll send an inginier(?) who says you have moisture on your contacts!!!" - to automatically re-issuing your contract without ANY WARNING and charging £260 to opt out of their pathetic service! avoid this company - every one in our town now knows this! TALKTALK ARE BAD ON EVERY COUNT!
Reviewer
Zara
Location
East Middlands
Date
02/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish!
-always freezing or crashing.
-wifi cant handle more than two people at a time.
- customer care was appalling! the man was extremely rude, he kept raising his voice, talking to me like I'm stupid and kept asking the same questions over and over, almost as if he was being paid to keep me on the phone for as long as possible and he was not understandable. In the end I hung up and moved to another company.
Completely would not recommend, they're the worst company I have ever had the displeasure of doing business with.
Reviewer
Keith Gardner
Location
Hurstpierpoint, West Sussex
Date
02/03/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling since being taken over by Talk Talk. We have 2 ADSL 2+ connections,one with Talk Talk and the other with BT, both delivered over the same copper multi pair cable. BT is reliable at 18Mb down and 1Mb up. Talk Talk has become so unreliable over last 6 months sometime it's unusable. Speed at best is 13.5Mb and regularly drops to 0.6Mb down YES less than 1Mb!!! . Uplaod isnt worth speaking about its so bad. Customers Services dont follow up on any case, and simply pay lip service on calls. They havent got a clue in terms of solving problem, BT Openreach have been out twice and no faults have been found. There is no escalation process and this is a BUSINESS CONNECTION. We are moving away to another ptrovider and having Infinity installed at 35Mb speed . cant wait !!!
Reviewer
chris
Location
wigan
Date
02/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is my letter of complaint to TALKTALK!!
On the 21st January we should have changed service providers from Sky to yourselves we had a fee to pay Sky of £20 to leave them and come to you as we were a month early leaving the contract. You assured us that we would be credited with this amount when our account was up and running. Unfortunately for us that was never to happen. An engineer was booked to come out on this day to connect us to your services, consequently Sky cut off their services which left us with no phone and no internet connection. We waited in all day for the engineer to arrive but he did not. On the 22nd January we received a phone call to say an engineer has called but couldn’t gain entry but we had received no call prior to this to say he would be coming a day late so we weren’t in. After numerous phone calls made on a mobile as we now had no phone line and no internet, we were told the next available slot would be 5th February we reluctantly accepted this and got prepared to manage without any services until this date. On the 4th February we received an email about 8pm in the evening to say the appointment had been cancelled. The following day I had to ring you again numerous times and got different stories as to why the appointment had been cancelled. It finally transpires that talktalk did not confirm the appointment with open reach so open reach cancelled.
So now we have had no services for all this time making phone call after phone call using our mobiles. We finally were given another date of the 9th February but by now we had lost all confidence in TalkTalk and really couldn’t be taking more time off work as already we have lost 2 days holidays waiting in for engineers that didn’t turn up. Finally we decided we had made a huge mistake changed from sky and rang them to get reconnected. We were then connected back to sky on the day they gave us but with a reconnection charge of £25.
I can honestly say I have never dealt with a company as bad as TalkTalk nobody knows what’s going on when you ring and you are just given lies and stories to basically get you off the phone. You could give me a bit more faith if you considered some kind of compensation to cover the fees we have been charged, phone calls we have had to make and days off work we have to take, not to mention the stress and and aggravation you have caused us.
I hope to hear from you in due course
Reviewer
richy
Location
s yorks
Date
02/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ive just read the comments on here about talk talk believe me no1 is exaggerating by far the worst company going ,the problem is I cant wright what I would like to as this company nearly caused me to have a heart attack ,if u move home and you are with this company you are going to get very stressed ive spent 20hours on phone ,emails complatiants ect .but what I want to know is why have this company not been closed down? I have more respect for a thief than this company why Cameron don't you do something about this idiots?
Reviewer
Adrian
Location
Shoreham
Date
02/03/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I live in rural area get very poor speeds from 4mb to 5.5mb when you contact talk talk all they say is your furthest from your exchange and not much they can do for what im paying i think this is a poor service unfortuanetly i signed up for a new contract so reluctlantley stuck to the contract will not use again.
Reviewer
jackie
Location
kent
Date
02/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could not put any star rating on there service it would be no stars, no customer service at all the whole side of it is diabolical,would have never gone with this company, treated badly by so called customer service,we are about to move and certainly won't be going back to talk talk
Reviewer
JWF
Location
York
Date
01/03/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Do not even go there.They are a nightmare to deal with.
The worst experience of my life and I have been around a long time. Put on hold,handed from one person to another,cut off waiting,having a party so you cannot hear the operator.......Talk Talk have the lot!!!
Reviewer
Rosie
Location
Worthing
Date
01/03/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
When I ordered the broadband, they pestered and pestered me with emails and messages that I should make sure I had the router ready for the engineer to install. When he arrived, he told me he wasn't supposed to install it and I should do it myself.
When I got going, I found that I had only restricted access to the internet. I complained, and they told me that "Kids Safe" was implemented on my account. I'm considerably in excess of 6 years old. They would not remove it, and gave me long instructions as to how I should do this myself, including changing my internet browser if necessary. I'm really hacked off with them.
Reviewer
Martyn
Location
Evesham
Date
28/02/2015
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Have Talktalk plus TV and broadband and phone on fibre medium.
You view box excellent. Dit slow starting up but otherwise brilliant. Great picture on HD. Easy set up.
Broadband on medium fibre. Regularly getting speeds of 32mbps. Never get any lag on TV or computer.
Customer service very good.
Aldo have new mobile phone with Talktalk at £2.75 per month. Great service too.
Overall very pleased with Talktalk. Pay £32 a
Month for fibre broadband, landline, youview box, pause rewind and record with new stuff being added all the time. Netflix is now available.
If your not far from BT fibre street cabinet then its fine. Other people have had different experience. Go get it!
Reviewer
Rob
Location
West Yorkshire
Date
28/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered a package, didnt recive anything at all in 10 days, called up told they couldnt find my address so had cancelled the order from their end did I want to restart it, no I didnt as they had cancelled it without any communication with me, went to BT (cannot fault them and only a few quid more) then out of blue got a txt from bt saying someond was wanting to take over the line and a message from talk talk saying their servics would activate soon, rang them and they said since they could now find my address (since bt had sorted lind out) they had restarted a new order with no permission from me, WORST COMPANY I HAVE EVER DELT WITH dont use them ever
Reviewer
Andra
Location
Girvan
Date
28/02/2015
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Quite good service for Broadband and phone
Customer service is unbelievably bad
Reviewer
Alan
Location
Torbay
Date
28/02/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We decided to switch from Virgin Media to TalkTalk due to slow speed and increasing charges with their broadband. Unfortunately TalkTalk, having promised higher speeds, access to i player etc is actually slower and the you view box does not work? The customer service has been very poor in trying to improve the situation. What next?
Reviewer
felicity
Location
kent
Date
28/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
In process of complaining, did not see my renewal reminder notice and have been paying premium line rental charges since October 2015. Told I need to write and include a cheque \ PO for £10 to be sent a copy of the renewal email. They did this last year too and I just wavered it. The company hides behind foreign customer service representatives, lengthy phone waiting times, copious spam mail so that you find it difficult to identify important information.
Will not choose them as a provide again
Reviewer
Sandra Gomes
Location
Northwich
Date
27/02/2015
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Comments:
I've subscribe talk talk specially because they have a nice boost for international calls, the internet is not great at all. But so far I didn't have my phone working and if in one month i'll not be able to call I'll make a complaint and finish the contract.
Reviewer
James
Location
Thornton
Date
27/02/2015
Comments:
Wow just wow to how bad talk talk really is if you want to watch movies do not use if you want to go online do not use I have never had a provider with such a ridiculously slow internet speed you ring to ask them to deal with the situation they just fob you off they actually sent an engineer out twice after I stopped my direct debit he ( no word of a lie ) walked in turned the box off turned it back on looked at it said mmmmmm a lot walked away got to the door and said nothing I can do mate il escalate the problem that was 3 months ago worst customer service in the world. Trust me pay the extra money and get a decent provider
Reviewer
Philip
Location
Lancashire
Date
27/02/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I have four TalkTalk email addresses and have been with them for several years. I am now on a monthly rolling contract.
Without me changing any of the settings, the only way I can now receive and send emails from one of the addresses is to use webmail. This means it takes longer to view a message and I This means it takes longer to view the message as I have to keep scrolling down the page. Had a long phone call and finally told it was not a problem of TalkTalk. Have also had a letter explaining what I could do, which I have already done. Later this year I intend changing my ISP so it will be good bye TalkTalk
Reviewer
nicky
Location
kent
Date
27/02/2015
Ratings
Satisfaction
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
My review is about customer service, I had a representative ring me, most of the time I could not understand a thing she said,about a week later I recieved a package from Talktalk, it was a box containing a device so I could watch films, I never needed this Item as any films I wish to watch I get on Sky, so I put it away unopened in a safe place, I was moving home in mid December2014 so I contacted Talktalk informing them and ending my contract they said I had this box which I had to return, they sent me a return envelope which I duly put it in and took to the Post office, moving on with this Saga Talktalk said they never received it so I would have to pay for it, so back on the phone on a call that lasted 45 mins I was told in no uncertain terms by a supervisor it was my fault that they never recieved it an I would be charged for the item, be careful dealing with Talktalk as they seem to change the rules to suit them.
Reviewer
BA G
Location
London
Date
26/02/2015
Comments:
Awful awful people.
I ordered talktalk mobile, decided not to use it (sim un-used still) but contract was established and so had to pay £12-£15 a month for unused mobile service. Even when I cancelled it, they still robbed me of money for 2-3 months saying I haven't cancelled it. Really awful management and organisation. As for their broadband.. its cheap but not that cheap, and certainly not cheerful.
Reviewer
Johnny
Location
Stafford
Date
26/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service, very difficult to understand and impossible to get a problem sorted quickly. Their system is a maze, they have essentially made it impossible for you to ever speak to the same person twice so you have to explain problems to each person you speak to.
YouView box stopped working after 2 months, and they have refused to fix it because the warranty isn't provided for customers who didn't purchase the box at the start of the contract. What a joke!
Reviewer
Jamie
Location
London
Date
26/02/2015
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
There is a massive issue with their customer service. After many phone calls about our ridiculously slow broadband, a completely useless brightsparks engineer was sent out who basically confirmed that the issue was outside the property and that there was nothing he could do about it. He said that they would get a bt openreach engineer to look at the problem. He said that an engineer would go to the exchange in the next 48-72
hours and that i would get updates by text. That same night the issue was closed and had supposedly been resolved. I'm now having to go through exactly the same process over again with countless line tests etc. because if talktalk book a bt openreach engineer without doing these checks i will be charged for the engineers callout, even if there is a fault.
Reviewer
Sanjay
Location
Liverpool
Date
26/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst customer service , never ever recomed any one to go with talk talk or aol , after 20 mints of hold they said we r looking for the problem , I order talk talk broadband the supposed to live on 16 February 2015 , on 17 I call talk talk they said there is some problem in your broadband some one from CEO office call and do the need full but now it's more than 20 day no call from them today , I call again after 32 mints hold they Said you need to place order again ,no email no letter nothing to say that no call nothing they r worst so go the some one else rather than talk talk or aol I hang the phone say get lost
Reviewer
Sanjay
Location
Liverpool
Date
26/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst customer service , never ever recomed any one to go with talk talk or aol , after 20 mints of hold they said we r looking for the problem , I order talk talk broadband the supposed to live on 16 February 2015 , on 17 I call talk talk they said there is some problem in your broadband some one from CEO office call and do the need full but now it's more than 20 day no call from them today , I call again after 32 mints hold they Said you need to place order again ,no email no letter nothing to say that no call nothing they r worst so go the some one else rather than talk talk or aol I hang the phone say get lost
Reviewer
sam
Location
bristol
Date
26/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not touch Talk Talk. I moved house in November, they tried to get an engineer out to connect me who couldmy do it. They arranged another visit for two weeks later, I took a day off work and waited for the engineer who never turned up, I then get a call from talk talk asking why I missed appointment. I told them I didn't, they then said the next date is two weeks time. All through the process I paying loads of money calling them with no one helping and many people putting the phone down on me. I finally get it fixed, I was going to officially complain but they make it such a task couldn't be bothered. Two mothers later I think it's all sorted I am charged for a miss callout which is £50. I call them to explain hoping they would have notes, told by a manger that there is nothing that they can do but will make a complaint in my behalf.
Absolute joke. The worst customer service I've ever received and if I leave them I would.
Reviewer
pingoo
Location
Cardiff
Date
26/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling company. Utilities are generally a pain to deal with...but TalkTalk manage to lower the bar by a mile!
Customer Service - hellish
Quality of connection - terrible
Website - designed to hide info and fail to deliver basic functions
I am now paying them good money to simply leave me alone.
For anyone thinking about using Talktalk...don't. Whatever their special offer rate is..or marketing claims. It is simply not worth it.
Reviewer
susan
Location
dundee
Date
26/02/2015
Ratings
Speed
1.00 stars
Comments:
just had talk talk broadband fitted phoned them up to ask date and how much was going to come out my bank direct debit my package was 18 pound a month wat to hell these robbing cunts took 89 pound out my bank i went crazy stopped my direct debit that is theft told my bank what they have done woman at bank said she going to stop the payment luckely i went in the bank the day they had withdrawn it disgusting company how many more people they doing that to they cannot get away with that please read this and beware do not go with this company
Reviewer
Yvonne
Location
Co/Durham
Date
25/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been a TalkTalk customer for 6-7 years when they only dealt in broadband and phone. I was very happy with their service and recommended them to all.. unfortunately since the company has branched out I have had nothing but problems with my broadband. I am continuously calling their customer service team just to go through the same rigmarole over & over again, being asked to unscrew electrical sockets should not be advised!!. I am now on my 3rd new rooter, again the rooter was blamed. When I first became a TalkTalk customer there was no such contracts. So when my broadband stopped working after all those years I contacted their customer support team. I was told "it will be your rooter its an old one, I can send you a new one out but you will be charged for it" I then told them not to bother I will go elsewhere, I was so annoyed due to the length of time I had been a loyal customer and the fact that what they were actually implying is that if I wanted to stay with them I had to pay for the privilege!. I was then told "oh no it's ok I can get around it and send you one for nothing I'll just put you on a contact for, I believe to be 12/18 months. I was silly and agreed. But afterwards I thought to myself 'have I just been blackmailed?' If I wanted them to sort out the fault with my broadband I had to agree to a contract! The first rooter they sent only lasted 1 week before I in-counted the same problems connecting to the internet. I again contacted them. An engineer was booked for 3 days later. However I was told if its not their fault I will be charged. Again the new, much faster modern rooter' ( as told by the adviser) was blamed and was I was given my 3rd new rooter. All went well for approximately 6 weeks, after which the same problems occurred. All I want to do now is cancel my contract with TalkTalk and switch to a more competent provider . I Would no longer recommend TalkTalk like I used to and am sorry my daughter took my recommendation who is also having problems.
Reviewer
exhausted
Location
Colchester
Date
25/02/2015
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Billing enquiry. Sent email, told will get reply within 5 days !! Tried the Chatline - three starts, three cut offs. Tried phoning, asked the same question five times and was given a speech on TV package five times. That was not my query. My love of India has now been exhausted.
Reviewer
Sib
Location
Date
25/02/2015
Ratings
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Do not go with this company. Above all else, the customer service is atrocious.
I phoned to find out when my contract was due to end and was told 17th March, but after that date it would continue on a month by month basis and I may be charged if I move house!!
What a cheek, when I have only signed up for a 12 month contract.
I was then transferred to another 'team' - sounded like a group of people chatting to each other loudly in a shack somewhere.
The advisor couldn't understand a single thing I said and just kept going silent - she didn't seem to have even a basic grasp of English.
This is not a company who have any morals whatsoever when it comes to the treatment of staff or their customers, clearly.
I would certainly not sign up with them again.
Reviewer
Trent
Location
Exeter
Date
25/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After 9 months of torture we are leaving Talk Talk. Do NOT sign up with them. Internet literally never worked the whole time. Phone didn't work for the first few months. They kept trying to charge us for things and then I would spend hours on the phone taking care of it. They say they will call back and don't. Do yourself a favour and sign up with anyone else!!
Reviewer
susan mason
Location
northants
Date
25/02/2015
Comments:
Cannot even rate this company, sadly have been with them for years!When i went with Talk Talk it was for broadband and telephone line, when fitted it tuyrned out that i cannot use my phone at the same time as my broadband due to terrible interference. I contacted Talk Talk only within a couple of days only to be told its not the broadband but my telephone line and that i would need to call an engineer out which would cost me!! Funny that everything was okay prior to having Talk Talk!! Also trying to get through to them was a complete nightmare. I cannot use the two together which i actually pay for. STAY AWAY from TALK TALK they are an awful company to deal with!!!!
Reviewer
shirley hall
Location
atherstone
Date
25/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
do not deal with this company becauce they have ripped me of i had a tv sim with my package with in a week of activated the sim they apply charges of 262 within 2 weeks i had only text with it i had not used the internet at all this company is robbing people out of money is anyone had the same experience has me i am going to try and get my money back when you ring them they do not want to know they can not get away with this
Reviewer
Roberto
Location
North East
Date
24/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have spent 30mins trying to watch tv on my phone i have only managed to watch 5mins because it wont stop buffering also whenever another person in my house is useing the internet my connection goes so bad if i connected my wifi to a potatoe it would run faster.
Reviewer
ilona
Location
north west london
Date
24/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Doesn't even deserve one star.. The internet is very very slow even though it says it is running normally. Customer service expect me to use a different source of internet to contact them back when the first place i got broadband was to connect to the internet because i didn't have any. they then tell me they can call me and i explained that i didn't have a home phone so they kept repeating the question and i gave them an alternative number and they said they can't contact me and that i have to contact them. So which is it? They are going to phone me or i have to phone them? Talk Talk is the worst broadband i have ever been with. They are also giving false information. i know for a fact that my line speed isn't what they are claiming it to be because it would be a lot quicker if it was. I cannot watch anything online, web pages will take a long time to load up or won't load at all.
DONT GO WITH TALK TALK NO MATTER HOW GOOD THE OFFER SOUNDS!
They make offers so that they can get people into buying their broadband deals yet it is no worth a single penny!
Reviewer
DAVE
Location
United Kingdom
Date
24/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
where do i start, saw an online offer for simply broadband free for 18 months and a £100 love2shop voucher if you swap from sky and keep your old number. only after i had submitted the order did i realise that they had given me a new number, so got in touch via online chat the same hour of the order. so a week before the service goes live stay the same new number, so again i contact them, no reply.
Today the service went live, well was meant to. No internet or landline, so my wife calls them. long story short she was on the phone for four hours spoke to 10 different people. despite being told that it was talktalks fault she was actually told that we where to blame. after 4 hours of pass the customer AND £45 of charges to her mobile bill ( as landline not connected) she got the account sorted EXCEPT that as there is new landline number we do not qualify for the voucher offer. SCAM DONT ON FALL FOR IT LIKE US.
Reviewer
Jason
Location
Leeds
Date
24/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID!! AVOID !! AVOID !! If you are even contemplating talk talk for a cheaper deal dont you will pay more in every way !!! I was a Sky customer and they were great.I left because we needed to save money and Talk Talk came up the cheapest.Well what a bad move. I signed up for a set deal and after a month got a ridiculous bill stating that that deal was old and was on a new plan how can this be when i have the paper work.They would not honour it and set me up on a new plan which was better it was a little more but was told for 12 months instead of 18 so would be out earlier. I have had numerous issues with internet speed my remote going funny then the tv box not working (ps the tv box is rubbish if you want to pull you hair out all the time as its so slow and does what it want always fails recording and works two steps behind what you ask great !)I had a fault remote volume wouldn't work and it was 2 months old they said for a new one it would be £6 but i told them it was not my fault and i would send it to them to look at, after a long battle they said it would be free so along comes the next bill tad-ahh it was charged i called and furiously kicked off and they returned it.Then the tv box wasn't responding i was told if it was my fault it would be £120 but if it was there's it would be free they would be there on a day no specific time just 8 -6 and i have to be in if i wasn't in they would charge me £60. Guess what they came at 715 as we were having dinner and low and behold the box was broken !! So when i enquired about when i can cancel they said not for 14 months as i had signed up for a 18month contract. I was told one thing by the guy on the phone and given another deal when it came to light i didn't check the paper work as i thought the phone calls were recorded apparently they are not when your need to retrace your steps !!! They wont help on the phone and keep saying go to our website and log in to your account to change what you want always avoiding helping you.I even had technical help me once with the internet and they asked me to unplug my line to see if that was as fault when i was on the line ?!?!?! DONT use talk talk ever go with Virgin BT or Sky a little more or about even in my case but the customer service and professionalism is far better. Also i got a half price movie offer before Christmas and i they have a new one out now i tried to use it but because i have used that offer once they can not give it to me ever again only to new customers total bull (Movies channel is through internet and picture quality is grainy)!!!
When my contract ends i will leave and will never return and if you are
THINKING ABOUT JOINING TALK TALK
DONT !! I read bad reviews before i joined thinking it cant be all that, its plain as black and white and now im sat here writing a review that i should have taken in before i joined silly silly me and hopefully not you !!!
Reviewer
Libby
Location
Southampton
Date
24/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Talk talk have been unclear from the start about everything! I signed up with the prospect of a voucher(which was the only thing that made the package more attractive than other competitors at the time) then they said I wasn't eligible, then they ignored some emails (closing incident numbers without responding) and took ages to reply to others.
Their customer services people have always been polite but never seem to be able to readily see history so I've had to repeat myself over and over and never seem to get anywhere.
Reviewer
Jamie
Location
W14 London
Date
24/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
I'd read some poor reviews of Talk Talk's customer service, but it seemed that the majority of these issues were a few years ago so decided to take up their service, sadly I was wrong.
After looking at some broadband and TV packages, I was pushed through to the TalkTalk sales portal and given a number to call. After discussing the package I'd chosen with the sales staff and importantly reiterated the channel selection for confirmation, I made my purchase. Two weeks later approximately, the service was set up only for me to discover a number of the channels I'd ordered were not available. After a call to customer service I was told these channels were not on the plan I had and would require me to pay more to upgrade, they also told me that as this was a third party site they had no control over what was put up. A comment I rebuked by informing him I was pushed through to the TalkTalk website and had verbalised this with one of the Talk Talk sales team (not a very customer centric method of dealing with the complaint). I was deeply disatisfied with this answer and asked to make a formal complaint and was assured of being called from the CEO's office (really?) within 5 working days. After day 6, I called back and was told in no uncertain terms that the offer would not be given as discussed. End of discussion. At this point I decided to cancel my service with them immediately.
My only recommendation is to be crystal clear if purchasing by phone as mis selling is still present in the market place, and other than a complaint to Ofcom, you have little immediate recourse outside of your initial 14 day cooling off period. There is plenty of content online, so please educate yourself before taking out a plan. Poor form Talk Talk
Reviewer
Claire
Location
Great Yarmouth
Date
23/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was moving house last September, asked for my account to be suspended. Nothing heard until November when they told me that they had cancelled my account and they would be taking approx £95 from my account because I broke my contract. After several emails I finally got to speak to someone in January. It took me over an hour to get through to get to speak to this manager. After a very lengthy discussion, in which she admitted I had never cancelled my account she promised to give me a refund of
approx £150 and promised a returns bag to sent my talk talk box back. When I asked tro speak to someone over her she said it was not possible because she didn't have her managers phone number - how about that for a fob off!!!!! I am still waiting and I keep getting emails to say I need to send box back. I will never use talk talk again and wouldn't recommend them to anyone else.
Reviewer
N Martin
Location
Edinburgh
Date
22/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Absolutely no customer service. I am a TalkTalk customer but my husbands email address is on the account. They deleted my email address without notice and it took 3 phone calls over 5 days and 4 hours before they admitted it. So frustrating!! They said they there was nothing they could do to get it back. People sending email to that address are not receiving notifications to say the address is no longer valid. TalkTalk should either email people in advance of deleting an address so they can put auto forward on or contact Talktalk to get it sorted or arrange for automated email to go out to senders of email advising the address is no longer valid. It's also impossible to find a way of registering a complaint by email, which is totally unacceptable. THE WORST COMPANY I HAVE EVER DEALT WITH. TALKTALK DON''T CARE AT ALL.
Reviewer
sue
Location
wirral
Date
22/02/2015
Comments:
Don't touch them,sorry I left BT.I had phone only and added Broadband. Received letter 29th Dec advising changes would be no longer free calls to 0845 or 0870 or Voicemail. Received Bill Jan £63.50, £44.62 for calls! She said because I wasn't advised I no longer get free calls would knock £20 off. If I want free calls will have to take TV package,no way. Now I have to pay £7.50 per month for free calls. My friend has same package as me, Simply Broadband, and pays £29 odd per month with free calls, I will be paying over £36 for same package. If I want to cancel contract it will cost me £150. Don't touch them they are liars and con merchants. Been on to Trading Standards to see if they can help me.
Reviewer
Dave Fisher
Location
Brightlingsea
Date
22/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm 65, and without a doubt I can say this is BY far the worst company I've ever dealt with in my life! The custom support is nothing short of useless. I would NOT recommend TalkTalk to anyone!
Reviewer
FATIN
Location
MOHSIN
Date
21/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible customer services. breaching their contract after first month. on going issues with the billing.
Reviewer
Karim
Location
Warrington
Date
21/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They do not even deserve a star, words cannot begin to describe what a cowboy company this is!
Internet is terrible, so slow and always cuts out. Try speaking to them about it and its useless, better off hitting your face with a pan.
When reporting the internet was down they told my pregnant partner to unscrew a plug socket ... UNSCREW A PLUG SOCKET! Its beggars belief this company are allowed to trade.
DO NOT USE!!! YOU WILL REGRET IT!
Reviewer
Asif
Location
Eastham, London
Date
21/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We are on talktalk unlimited business fibre broadband for nealy 8 months. We never had any speed problems at any time of day until the start of February 2015. There was no connection to the internet between 5pm-11pm every day. I contacted talktalk and logged my complaint on 2nd Feb 2015.
This did not make any difference. They asked me to submit my speed tests which I did at the intervals they asked me to. Then they asked me to forward them some PING tests and TRACERT test which I also did. As of 21st Feb 2015 the problem is still there. In fact it has become worst now. Over the weekends there is no internet connectivity throughout the day. I have kept calling them every 2nd day and every time I was told a different story of progress on there end. Some times I was told it was issue in the area, other time BT is looking into it, then their own network team is looking into it, then they said there is no issues on their end. Then they said to moved to a lower ADSL package as they have issue on 'UPPER LEVEL' and they don't know when their 'TOP MANAGEMENT' will look into it.
They techicnal team is most of the times rude and talk to you like they need to go loo and they are in very rush. I can not recommend Talk Talk to any one else.
Reviewer
Tron
Location
Liverpool
Date
21/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where to start. They charge a random amount per month above 30 quid for reasons their shoddy customer service can't work out or want to say. Their speeds are so terrible you can't online shop, watch YouTube, use Netflix, play Xbox Live or even use your mobile phone online separately let alone a combination of mobile/console/computer. They have now even lowered our speed from appalling to "Good luck having a stable 0.6mbps connection for more than an hour" after cable got laid to force us to swap. Never got the speed we were promised to begin with, but now I'm missing the 90's when 56kbps was quicker and more reliable. Don't even get me started on the upload speed. And they then tell use "Nothing has changed, but if you want, you can take cable if you need more speed. We'll start the purchase order now for you without your permission." I'd liken this service to using a prototype version of 1980's Telnet, and would more likely recommend that than Talk Talk. If you want to swap, tell them you're moving to Australia. They have to cancel your contract otherwise they are in breach of it because they don't provide Broadband in Australia. If you want to swap to Talk Talk, stop drinking Formaldehyde then re-think every choice that led to you thinking that was a good idea.
Reviewer
pezza
Location
Date
21/02/2015
Ratings
Speed
2.00 stars
Comments:
What a terrible service provider! They add charges left right and centre for things you not added. They also lie to you and rip you off! Well enough is enough and I'm off to a different provider.sky believe in better!!!
Reviewer
Philip
Location
Lancashire
Date
20/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with TalkTalk for several years.
Recently could not send or receive emails from one of my TalkTalk email address.After a long phone call, I was told this can only be accessed using web mail. I have not altered any of the settings and do not have any problems with the other three email addresses.
I do not like or want to use the web mail as I have to make several clicks with the mouse to read a message. Thi si slow and cumbersome and a backward step.
Having completed the survey about the service, I have now had a letter telling me how I can contact them. I already knew this and there is nothing about why the change has taken place and if it is being corrected.
There are several mistakes in my address and I suppose I am lucky that Royal Mail did deliver it.
As I am on a monthly rolling contract, I cab change any time.
So I am planning to move later this year after we have had some work done on the house. I will install a pipe for the cable so that my garden and flags are not disturbed when a new fibre optic cable is installed.
Will never recommend them
Reviewer
Nick
Location
Lichfield
Date
20/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I wish I'd heeded the warnings before I joined in December 2013, TalkTalk have been an absolute nightmare from start to (nearly) finish.
Initially I signed up because I was tempted by the good value pricing vs. the Sky package I was already on. TT were offering a free YouView box to sweeten the deal - and that sold it to me. After 3 months the YV box started freezing during playback, and after another few weeks the hard drive died altogether - rendering the YV useless and crippled.
I called technical support who confirmed that the hard drive was probably dead, but unfortunately also confirmed that because the YV box was free at the initial point of contract that there was NO WARRANTY PROVIDED. I would have to purchase another box at £200. What an absolute load of tosh. I was paying extra monthly for this YV box, so why did it not come with a warranty?
To top it off, after just 4 months of being in contract with TalkTalk, they emailed to say they were putting the contract price up for my package. How is that fair? 4 months into an 18 month contract and they hike up the price without any way to protest or break away without penalty.
The final nail in the coffin for me is more recent, I'm now over 13 months into the contract, and looking forward to leaving in July. However, I'm also moving house in the next couple of months, and called TalkTalk to discuss the house move process so I can see out the remainder of the contract at my new property. At this point I was advised that the house move process RENEWS the contract for a further 24 MONTHS! Absolutely not! I will NOT stay with these thieves for another 2 years. No way.
So I called to see how much a cancellation would be at this point. After doing some maths, the retention personal said I would have to pay £270 - WHAT!? 5 months left equates to £270? I asked her to break it down; 5 x my monthly contract of £40 PLUS a £70 fee for the YouView box. HAHA what!? £70 for the FREE YV box that doesn't work and isn't in warranty because it's free? Unbelievable. Absolutely unbelievable.
Reviewer
S
Location
Bayswater
Date
20/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Infuriating!!! After signing up nearly a year ago, and having intermittent broadband on most days, appalling customer services (typically spending over an hour each call) with no resolution after multiple calls. I am pulling my hair out. Call centre seems to be India with sunny personalities reading from a script, not listening or being helpful ultimately. I escalated to senior manager on several occasions, but to no avail. Stay away from Talktalk is my advice!
Reviewer
Ian Sinclair
Location
Daventry
Date
19/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Offered a free mobile sim 4 months ago and registered online straight away and received an order confirmation email within minutes. 4 months later, hours and hours of being put on hold or transferred to a different department, and still no sim card although I do now have 4 identical emails each with a different order number. As soon as my contract ends I'm off !
Reviewer
Angel
Location
Cambridgeshire
Date
19/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A continuous headache, always down or not as fast as is should. Even when writing the review it crashed.
Reviewer
Will
Location
Bournemouth
Date
19/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AAAAAAAAAAAHHHHHHHH.
NIGHTMARE.
AVOID.
Cannot take an order, gave me the wrong package.
Was on hold for 48 minutes until I gave up.
No not use.
Reviewer
Inferno
Location
London
Date
19/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling company.
It's a joke, an absolute joke. Everything about it: it's careless; it's slow; it's unreliable and it is not worth anything near the price.
Stay away from this cancerous loaf of shit.
Reviewer
Ana
Location
Watford
Date
19/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The customer service is dreadful.
I have been charged £65 for an engineer who spent only 3min in the house.
After speaking to the customer service I was told that the £65 charge can't be cancelled or decreased. After 20 min on the phone I asked to cancel my contract since I was allowed to change my mind after 14 days of signing the contract but even for this I was told I have to pay circa £160.
WTF!!!
DON'T MAKE THE MISTAKE TO SIGNE WITH TALK TALK. THEY ARE DREADFUL.
Reviewer
lee
Location
barking
Date
19/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Just joined talktalk because i was told they block all gambling web sites this is totaly untrue it only seems to block the big names like coral and william hill i clicked on betfair and that one still works plus loads more still work im not happy at all as i would have stayed with sky if i knew it didnt block all gambling sites so be warned before you dicide to purchase talktalk broadband.
plus customer service is terrible you just go round and round in circles thats if you can understand them as they are not uk based.
Reviewer
Graham
Location
Wellington, Somerset
Date
19/02/2015
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Comments:
What can I say- rubbish reliability and slow speed. My connection drops out many times a day (sometimes half a dozen times an hour). Customer service is utterly useless, staffed by rude people with poor spoken English skills and very hard to understand. I will be moving back to BT as soon as my contract finishes. It's true that you get what you pay for...... Talk Talk had a poor reputation from the start and after a brief period of improved service, it's been getting steadily worse again. Several of my neighbours have the same issue with dropping connection and poor speed and have also got nowhere fast with customer services. AVOID!!!
Reviewer
radul
Location
London
Date
19/02/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Comments:
Really poor customer service - after being 28 minutes on call with 3 different people none of them was able to assist me regarding changing the delivery address of the router. If that is not an option why I needed to waits 30 minutes of my time on a call. Disappointed already before even the start of my service....
Reviewer
Sally Baldwin
Location
North Wales
Date
19/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Even one star is too much,but you have to click on someting to go on.
I have been battling with TalkTalk for 9 months now.Bills of up yp £150 a month instead of 329 becuase they switched my package without notice. Phone and B.B. cut off 3 times now-without warning-great for a teen in middle of exams.I can truely say-they havemake me ill with the angst and frustration.Am off to Small Claims Court next! First time I've been pushed this far.
Reviewer
Neil
Location
Hulme
Date
18/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never had such terrible service from any type of utilities provider. Shocking broadband speed and connection and even worse customer service. Rude staff who do not listen and are not capable of dealing with the most simple tasks. I will never recommend Talk Talk to anyone and cannot wait to have rid of their attempt of a service. Abysmal!! The worst!!!!
Reviewer
Mike Powell
Location
Cardiff
Date
18/02/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After many months of low speed & repeated internet dropout 3/4 times per day I was forced to terminate my contract 1 month early. I had 3 months pre-paid line rental still holding but in all the final correspondence they never mentioned this. I had a final bill for £121.00 for the TV box (I had already sent back to them with the router),and an engineer visit that they had arranged to sort out the problem (with no result). I stopped the Direct debit (2 weeks after switching to Sky) before they could grab the money & I,m now waiting for the bailiffs before contacting my solicitor.
Reviewer
Pete
Location
Ipswich
Date
18/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Very cheap broadband that was reliable and reasonably quick for the money. However their customer service is awful, beyond awful! They refused to cancel my contract despite passing the 12.months, one customer service advisor said they would write off a debt but didn't so they kept invoicing me. I called again to get them to write it off as promised butthe next advisor (who was allegedly a manager), said " if I can, I already did" the conversation then turned into an English grammar lesson to establish what she meant. Avoid them like the plague and go to sky, so much better and cheaper at Carphone Warehouse.
Reviewer
Rachel
Location
Northern Ireland
Date
18/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So when I first got talk talk I didn't have anything bad to say until I moved home and tried getting them to change address they expected me to keep paying my bills but made up lies that I had to wait to get it changed to my new home every time I rang I was told a new date so when I finally got it moved a month later it came on and only worked for 2 days so I'm now having no internet again and having to sit on the phone to people who don't have a clue what they're talking about and who don't understand me either , I tried to cancel but they're not letting me so I'm stuck with nothing for my money !
Reviewer
Nigel Hague
Location
Norfolk
Date
18/02/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have recently joined TalkTalk and already regret the decision. I cannot get a stable signal and my experience of customers service is terrible. At one point I was offered a free engineer visit to sort out the problem to be denied it by the next person I spoke to.Reluctanly they have agreed to send a new router to see if that is the problem. I will let you know if this works
Reviewer
john allan
Location
aberdeen
Date
18/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
they had an error i did not receive working broad band, the are putting 50 pounds charge on every month for engineer ive never wanted or asked for in my house and hes not been in apart from first time after i reiterated that i did not want one in my house and that i was qualified enough to know the problem was external.....after a long drawn out discussion in which they left me on hold and even hung up on numerous times they decided to wave the 50 pound and refund me for loss of service....since then they have put 50 pounds on my account 2 times and they are changing direct debit dates and amounts to their benefit every month ...this is getting really bad and they have not resolved this after telling me twice it would be and claiming my bill will be reduced for next 3 or 4 month they have not done it .....only adjustment they seem to be managing is adding this 50 pounds every month......im really shocked at how much lies and fobbing off they have tried after excepting their mistake 3 times they continue to try and extort money from an engineer i never requested or had and for a shoddy service instead of refunding me my credit as they claimed they would .....they now say we will log a complaint, this is just more fobbing off i suspect , i would leave them but they are due me a lot of money for the service they never supplied....that being phone and broadband , in all my years ive never dealt with a worse customer support team for lies and time wasting ......they have no customer support team , they are beyond a joke , useless company and employees ......as soon as i get refunded i will be heading for the hills. talktalk are crooks without question
Reviewer
AW
Location
Surrey
Date
18/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
WORST company ever to deal with. Internet service was OK until router stopped working - had to fight hard for a replacement. Now trying to leave is a disaster. We have emigrated overseas and still trying to close our account. They have assured us multiple times that they would waiver our last bill and now they are chasing us for it. They make promises on the phone but refuse to put them in writing - then they do the opposite to what they promised. Customer service is dreadful, complaints process is dreadful, company is diabolical.
Reviewer
Hari Nages
Location
Rhyl, Wales
Date
18/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
THEY ARE JUST AN INCOMPETENT MONEY GREEDY COMPANY WHO TREAT THEIR CUSTOMERS LIKE CRAP AS SOON AS YOU'VE SIGNED A CONTRACT!! AVOID AT ALL COST!!!
I was told that they would make moving home easy but insisted on a new 24 month contract or a huge cancellation fee. And then, when I was finally moved in and agreed to re-start the contract, they wasted 2 working days saying their engineer was going to come and fix it..only to inform me at the END OF THE DAY that their team needed to do more work before sending their engineer. In the end, it turns out they couldn't provide the service to my area, BUT STILL INSISTED THAT I PAY THE CANCELLATION FEE BECAUSE I HAD EXPRESSED MY WISH TO LEAVE THEIR SERVICE!!! WHAT A CON!! Absolutely no respect for their customers.
THEY WILL SEND YOU FROM ONE MANAGER TO THE NEXT SAYING ITS NOT THEIR RESPONSIBILITY WHEN THINGS DONT WORK... AND YOU WILL STILL HAVE TO PAY THEM AN EXTORTIONATE AMOUNT OF MONEY (BOTH IN PHONE CALLS, WHICH TAKE ALL DAY TO BE ANSWERED, AND IN CONTRACT FEES!!)
FOR GOD'S SAKE DONT SIGN A CONTRACT WITH THESE PEOPLE !
Reviewer
Sanju MJ
Location
London
Date
17/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One word for TalkTalk broadband, "PATHETIC"!.
People who are deciding on TalkTalk services, beware. Its the most unreliable broadband service that I have ever used. Most of the times (particularly when one needs it badly) the speed mysteriously falls below 3 MBPS. If you have a smart TV with streaming functionality, just forget it. You will be presented with the nasty buffering icon. Customer care is pathetic as well. Most of the TalkTalk technical help and speed issues, the customer cannot send a mail! It has a chat functionality, but Alas! most of the time agents are not available.
Most unreliable service people. Stay away! I am trying to leave, but damn!, no customer care representative to talk to!
Reviewer
michael
Location
bridgend
Date
17/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
talktalk are complete jokers , they have no customer loyalty in place and couldnt care less about their customers , i was lied to and deceived and promised stuff by talk talk , only to me let down one after the other , then i told them i was leaving , they turned my services off , until i argued the toss with them , then i told them i wanted to downgrade to move to a better supplier and they took a week to turn off my fibre optic , i contact my future supplier and tell them right its turned off , go and do the take over , and low and behold talktalk 24 hours later turn fibre bk on again , so i couldnt leave ,then when i argue again with them , i tell them ok i will give them the benefit of the doubt , can u turn my fibre back on , they get all argumentitve and tell me no , because you have no direct debit set up , i explained i cancelled it months ago because i pay by credit card online , because talk talk never once , stuck to the direct debit date , so would try take the money out a week b4 or upto a week after , and that incurred me charges every single month , i was with them 7 yrs , every placed i moved to i took them with me , WORSE MISTAKE EVER , even with all the crap they have given me and the lies and the deceit , i offered 1 chance with them to buck their ideas up and their cancellations team come at me with an antagonising idiot of an advisor , this group of jokers are the worst suppliers i had to deal with , once you tell them ur leaving they act like stroppy children , i have contacted ofcom and made them aware of the problems i have had with them , hope they truly get fined for this ,,, they have lost 2 accounts in 1 go with me , i hope they lose thousands more tbh ....
Reviewer
EUPHEMIA
Location
Date
17/02/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I spoke to talk talk staff today by the name of Jona who gave an Excellent customer service.she was very helpful,and very friendly, Thank you Jona.
keep up the good work talk talk
Reviewer
Unhappy User
Location
Edinburgh
Date
17/02/2015
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I joined talk talk in 2013 thinking it was going to be a good network to go with as it was cheap and promised fast speeds.....over a year later they never help with technical assistance, have raised my bill price by £15, charged me admin fees for no apparent reason, refuse to tell me why, have slower than ever speeds and can never seem to cancel my contract without facing fines for cancellation!!! DO NOT JOIN TALK TALK!!! They are in my opinion one of the worst companys ever. They do not treat their customers well atall and will lie to you to get a contract signed!!!
Reviewer
Anne
Location
Leeds
Date
17/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I endeded my contract when I left York in November - I gave TT plenty of warning by phone and email. They did not acknowledge these. I keep getting demmands for rental payments. I emailed TT several times - THEY NEVER RESPOND EXCEPT TO SEND ANOTHER BILL. I am in despair as they refuse to answer any of my emails.Is my credit rating being damaged?
Reviewer
Frank
Location
Manchester
Date
16/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Be careful of following technical faulting finding instructions. Talk Talk asked me to remove face plate of master socket numerous times when I recently was having issues with my internet. Eventually the screws gave in and I couldn't replace the face plate when I told Talk Talk this had happened they wanted to charge me £65 to fix the master socket. Can you beleave it! I refused to pay but I'm stuck as they are refusing to pay as they say it was my fault. I wouldn't have touched it if they hadn't asked me. Worst of all they incorrectly diagnosed the issue and it was a faulty micro filter that was the issue so if they had done their jobs correctly I wouldn't have had to go near the face plate at all. Time to move to BT!
Reviewer
Annie
Location
Bradford
Date
16/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with talktalk for many years and have now given up. I do not have the time or energy to switch providers but enough is enough. The customer service is awful to say the least, the staff are so rude and are unable to speak English properly !
They are not good value for money and over charge on many things. I started by paying £15 a month and now pay £35, wouldn't mind if the internet was fast but it is appallingly slow !
Cannot wait till May when my contract finishes, I will be moving to a different and better provider.
Good riddance to a bad company ! TalkTalk is the worst company ever !
Reviewer
Yasin Hassan
Location
London
Date
16/02/2015
Ratings
Customer Service
1.00 stars
Comments:
Never take Talk talk you will regret i promise you worst customer service . they try rib you off . poeple think is cheap but it is not .please lets work together and shut down these fuckers
Reviewer
Dan
Location
Bexleyheath
Date
15/02/2015
Ratings
Satisfaction
1.00 stars
Comments:
Talk Talk to force us to upgrade to a more expensive product have CAPPED our connection to 1 Mbps. Their tech confirmed it and speed test are no higher than 0.88 Mbps. I called them they said they could see it was capped but would call me back when they had when they had foxed it.IT IS A SCAM !!
AVOID TALK TALK BROADBAND IF YOU WANT TO AVOID BEING RIPPED OFF IT HARDLY WORKS AND SUPPORT IS TERRIBLE.
Reviewer
Tom
Location
Huddersfield
Date
15/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible. They continued to charge us after our first request to have the service cancelled, then refused to even acknowledge the request.
We've now tried cancelling again, but we have to pay for an extra month we won't even use. They say they'll refund the last month, but refuse to give us any written confirmation of this.
Avoid them like the cancer they are.
Reviewer
Karl Smith
Location
Bolton
Date
15/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I have ever dealt with the money they say you save you will have too lose by having days off from work because of problems with your service. If you try and make a complaint they always ask you too ring back at a later date. the services are intermittent so if you really want to watch something I would recommend you go with sky or virgin media. The worst customer services I have ever seen too there is no one who can understand a problem over the phone. AWFUL!!!!!!
Reviewer
Laura
Location
norfolk
Date
15/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Have been stuck with this company for 30 months now and cant wait to be free of them! I kept going over my 1st £5 contract and was getting charged ridiculous amounts but instead of letting me upgrade I hade to take a another 24 mnth contract out.phone calls to them are very time consuming, staff are nearly never helpful and impossible to understand. and be warned if you don't ring up on the exact day your contract ends they will continue to charge you every month NEVER AGAIN will I use this company.
Reviewer
Mario
Location
Regno Unito
Date
14/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm Italian and I live here for a few months. Everything that is in this country I love. Sign a contract with TALK TALK was the worst thing I could do. I have a problem for many days, and when I called the call center I have proposed to send an engineer to my house and pay £ 65. SUCKS!
Reviewer
Teresa
Location
Truro, Cornwall
Date
13/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Shocking customer service, if you are reading this aviod Talk talk at all costs.
Reviewer
Andrew
Location
Bristol
Date
13/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No internet since Tuesday. Spoke to online advisor on Wednesday to report. Was meant to hear back today. Nothing. So got in contact again. Previous person hadn't logged properly so we're back to square one. Had to threaten to leave and kick a fuss for them to escalate this. Does not seem to be any human beings that you can actually talk to. Their chat service keeps kicking you out so you have to keep going back to square one constantly. Is therefore taking too long to solve simple problems. I want a human being that I can actually talk to over the phone. Think very carefully before using Talk talk as clearly effective customer service is not their forte.
Reviewer
James Osborne
Location
Birmingham
Date
13/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never dealt with a worse company in my life. Internet speed was very slow, service terrible and on demand TV never worked. I then cancelled back in November and am still arguing with them over charges on my account, with conflicting emails sent by TalkTalk on a regular basis. First telling me everything is settled, then telling me I have to pay again. Stay well clear!!
Reviewer
HNAEP
Location
southampton
Date
13/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It is a rubbish company!! dont try it!!! I have broadband and TV and for 5 month I didnot have internet and each time I have called customer service (after spending hours in phone)they told me that "because internet is free we are not responsible for that"!! how rubbish company it is!!!
Reviewer
Asif ali
Location
Leeds
Date
12/02/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Normally I don't write reviews but my recent experience with taltalk made Me write this one. I had been been Virgin for the past 14 years and they charged me a fortune! Signed up with talk talk despite all the negativity on the Internet and warnings from friends and colleagues to stay away from them. Came home from work one day and rang talk talk to cancel my order, the lady at customer services very professionally convinced me to try the talk talk services. Now I am pleased that I listened to her!! The engineer turned up 10 mins before the appointment time, I was live on broadband service within 1 hour. My phone line went live one day later and my you view box arrived which connected very easily using power line adapters and it's working fine! I was told my BB speed would be up to 38MB and I am getting about 35/36 mb which more than I need!
So far so good well done talk talk!!! And the customer service I got was amazing!! Thank you all at Talk Talk
Reviewer
Jenna
Location
Leominster
Date
12/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
DO NOT EVER GET TALK TALK. Broadband speed is unreliable, cannot contact the customer support and when you do magically do get through to them, you are faced with a million instructions revolving around you turning your router off and on. So far they have never managed to determine the issue behind the failing internet speed and intermittent connection. However they are more than happy to charge us the full amount and not fix anything. Not a happy customer at all.
Reviewer
James
Location
Southampton
Date
12/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
Why oh why did I change! I moved from BT on 13th Jan 2015 as I was unhappy with BT customer service, which is not great but I had no idea how bad it could actually get. I cannot begin to describe the problems I have had, the amount of time I have spent on the phone. Being passed from person to person, they just read from scripts and only tell you the same stuff you can find youself on the website. They have no technical knowledge. If I have to repeat myself one more time I will explode. Please, please, please avoid this company like the plague, ignore me at your peril....
Reviewer
Helen clarke
Location
Buckhaven, fife
Date
12/02/2015
Comments:
I can even mark talk talk an this chart system as there does not seem to be a minus 10, we have land line and Internet services for my mother as she is disabled and on medication and on top of all that made a widow 1 yr ago. This is when I noticed the phone line did not work properly, talk talk were made aware of the situation and asked to be fixed as my mother was vulnerable and it was dangerous to leave her without contact. This is now one year on and I'm still waiting on the problem to be solved. Today I had enough and asked for the services to be cancelled as we paid them over £400.00 for the services over the last year and my mother was still in the same dangerous position, so you can understand I was taken aback when they told me if I cancelled I would be charged £49 odds cancelation fee after a year of paying for services we hadn't been getting in the first place. Ile let you work out yourself what this company is like. Praying on vulnerable old people threatening with charges when all they are trying to do is stay safe. I bet none of these people would allow it to happen to there own mother. Should be ashamed of themselves.
Reviewer
John
Location
Surrey
Date
12/02/2015
Comments:
The worst customer service ever. They at rubbish and rude. They never sort your problems out. You never understand what they are saying. I spent 57 minutes on the phone and after soaking to 11 different customer service advisors they were still unable to order my free SIM card for my mobile. Absaloutly unbelievable. They are very very rude and rubbish. Never ever go to talk talk. Save your self the headache. I wish I had never gone to them. Rubbish rubbish rubbish rubbish rubbish.
Reviewer
Nichola
Location
Birmingham
Date
12/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible slow connection, mobile phone will not run on the WIFI, Over 1hr to Customer Service and still unresolved!
Reviewer
Tim Mahoney
Location
Bristol
Date
12/02/2015
Comments:
DON'T go on to TalkTalk whatever you do. I have given them 1 star because there are no minus marks available. I have been told so many conflicting stories I am reporting them to Ofcom.
I ordered the above package and got a letter saying Go-Live date for phone and broadband for 16/1/15. I had told them I didn't have an external areal and they said that was O.K. but I wouldn't get Freeview, which we never watch anyway.
The gear arrived and BT even replaced the line that had been severed by Virgin. When I tried connecting nothing worked and I was told by TalkTalk when I contacted them that go live was 19/1!
On 28/1 I rang them to get their TV Plus package. On 2/2/15, not having received my TV box, I rang them only to be told that the order had not been placed. I ordered again and was promised by their agent that everything was alright and he guaranteed that he would place the order immediately.
On 6/2 rang them to find out where the box was. I was again told that it hadn't been ordered. They then said that because I didn't have an external areal.
I told them to cancel the order but the agent in that department said that there should be no problem getting the TV On Demand via the Internet. I was then put through to Customer Loyalty and spoke to guy called James who was very helpful, confirming I can get TV coverage, via the Internet. I was passed back to Customer Services who said I must have an areal.
This kept going on. I rang them on 11/2 only to be told the box still hadn’t been sent. I was put through I made my 5th call to them to find out about the TV package and was told, yet again that the order had not gone through.
I have spoken to a Manager called Tasha who said everything was o.k. and a lady called Myers who informed me that she is the top person there and I would definitely get the TV box. If I had any problems, she would always be available to talk to me. She wasn’t!. I’ve also spoken to a Moses, Andrew and Nancy. They all gave conflicting information and promised I could get a box. All lies.
Fortunately, I recorded the most of the calls.
Reviewer
K Turner
Location
Brighton
Date
12/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Promised a shopping voucher upon joining. It never arrived. Their response - they posted it and so it's my bad luck. Numerous issues with the service. Really glad to finally be leaving.
Reviewer
STEPHEN
Location
United Kingdom
Date
11/02/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I used to get 7meg down almost all the time, now get app 3.5. Service frequently drops out and needs rebooting, hardly ever able to watch smart tv catchup could not listen to internet radio in early hours got 0.53meg. Customer service useless they just follow the script do a few test treat us like idiots and resolve nothing.
All forums complain about all providers yet nothing seems to improve, it is just taken for granted. Would we drive a car that ran on two wheels every few hours NO would we fly in an airliner if two engines stopped every take off NO. It realy is time someone or group took the people to task.
Makes my dilemma worse want fibre do I upgrade Talktalk or change AHHH
Reviewer
Bryants
Location
Newcastle
Date
09/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Insisted that they could provide us with broadband despite BT failing to do so on one line. Then when we left for a cheaper deal they clearly passed our relatively new phone number to everyone and now we are inundated with spam calls, many from talk talk themselves or so they say. Don't touch with a barge pole
Reviewer
Paula
Location
Essex
Date
08/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since joining talk talk I have had nothing but problems. I was told internet speed was to slow so I paid to upgrade to fibre optic. Its made no difference on internet service except I now pay more.
Ive also been charged for engineer visit when engineer did not show up. Im now looking into ending my contact early as service is very very poor. Would never recommend talk talk
Reviewer
Jonny
Location
york
Date
08/02/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Over charged every month, promised refund never received it, billed for parts of package we were assured were free,they dont understand plain english when you phone up to complain about over charging absolutely dire company to deal with. Counting down the days until we can get out of contract
Reviewer
Marwan Mohammed
Location
Luton
Date
08/02/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Horrible services.
Reviewer
Annie
Location
Daventry
Date
07/02/2015
Comments:
The worst service and customer service that I have ever experienced. The broadband is extremely poor. We signed a contract for 12 months which was £2.50 a month and immediately they put the price up. They are always trying to bill us for things that we haven't used. We are now at the end of our contract and are moving providers, but they are trying to charge us for the line rental that we paid for up front at the beginning of our contract. We have spoken to them on the phone numerous times, they insist that we pay for things that we haven't used, their customer service is useless as they are really unhelpful and won't make a note that we want to cancel. None of the call centres are in the UK so it's impossible to get things resolved quickly and efficiently. I can't wait to move next week.
Reviewer
Joyce
Location
Dorset
Date
07/02/2015
Comments:
I spent a week trying to get connection Kept being sent message all fixed and new incident numbers
Kept going round in circles and repeating over and over again appalling service lengthy waiting put on hold every time
One good person who rang me back at end of week and sorted it they need this as their culture
Their internal systems of communication seem very poor if they exist no one owns a problem to see it through
I felt my week was taken over by talk talk and reading other reviews I am shocked by how often it is happening and how often people say it's rubbish They say they record calls to improve the service but it would not appear to be making a difference Do they need more training in customer care and better systems that work it would save them time as well as customers Consider when automated process actually causes more problems and frustration Listenning to customers and recording well wouldbe a stat so the homer is not repeating themselves on every call Worn out by them and I'm paying them!
Reviewer
Egeal
Location
Leeds
Date
06/02/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service in uk. They are rude, unprofessional and time wasters. Internet speed was very poor 4.46 mb/s and uploaded speed 0.6 Mb/s
Never again
Reviewer
tasha
Location
Date
06/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Your members of staff are extremely rude and do not listen to anything we had to say when trying to explain. Also i feel that you rip of your customers and when my contract is up i will no longer choice to be a talktalk customer. Such a shame as iv been a valued customer for sometime but feel very upset with the way i have been treated with my last querie!!!!!!!!
Reviewer
Jill
Location
Suffolk
Date
06/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I will never never use Talk Talk again once current contract is up. Customer service (what a joke that name is!) seems to be designed in the hope the customer will give up. They managed to swap our number with someone else's when allegedly upgrading us to fibre broadband. This took numerous phone calls to sort and now they have not applied the £20 compensation promised and we are still not connected to fibre broadband.
Reviewer
Andrew
Location
United Kingdom
Date
06/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I am a TalkTalk everything seemed to work fine using ADSL, I then upgraded to Fibre, I didn't notice much difference in speed as I live close to the exchange, but when I run speed tests, the system kept asking if I was using cable or WiFi, I thought nothing of this, but now we have starting trying the TalkTalk TV, unfortunately I am unable use this service as I receive an eror (IPC6017) pointing to broadband speed. It is the now 6 Feb, I reported this fault on 29 Oct, I seen two, so called TalkTalk 'engineers' both looked blank and left stated they would push my fault up, however each time the fault just gets closed stating the fault is repaired. Also as said I seen two engineers but reported the problem over 10 times, on average my case will be closed after 4 days without anyone connecting me. I have done a bit of investigation and found that people with TalkTalk can experience this problem because the Fibre order has not been finialised with BT.
I feel that I shall be leaving TalkTalk as I am entering month four and still my fault has not been repaired.
Reviewer
John
Location
Aberdeen
Date
06/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Comments:
Worst customer service on planet, avoid like the plague
Reviewer
john
Location
furness vale
Date
05/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
cheap and nasty - you find this out when you have a problem . Foreign call centre a waste of time unable to get problems resolved. Will not give out uk telephone number to contact them directly.
Reviewer
Simon
Location
Tyne and Wear
Date
04/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Keep well away. Terrible company with the worst possible customer service you could get !
Don't EVER fall for their marketing gimmicks and keep well away.
Reviewer
lobsiger
Location
holme moor
Date
04/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I switched from BT to TalkTalk Business Fibre on Jan 29, 2015. Today is 4 Feb and my phones don't work. When sold to me I am told that the transfer will be automatic. However since last week I cannot use the business phone number and customers are not getting through to me. Having paid thousands of pounds through the years for advertising this is simply not acceptable. TalkTalk are blaming Bt Openreach but Openreach refuse to talk to the public. TalkTalk tell me they hpe to have a solution by Feb 17, 2015.... I shall see them in court if that is the case
Reviewer
Donna
Location
High Peak
Date
04/02/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I recently had quite a complicated fault on my line which caused me to have a intermittent connection.
It took just under a month to get the issue fixed and I don't know for certain yet that the problem is fixed as the Open reach Engineer said that he's 90% certain he's fixed the problem so only time will tell.
Overall this month I have spent a lot of time speaking to various customer service advisers at Talk Talk but, I have to say the way that they've handled my issue and my complaints have been excellent.
Their own broadband engineer they sent out to test their own equipment was brilliant and spot on with his tests and diagnostics and the engineer from Open Reach that came out today was outstanding in his dedication to find the fault on my line. He worked on it all day in freezing temperatures and he didn't give up until he was satisfied he'd fixed it.
Eric in level two tech was very helpful along with Elaine and Nasima in Network Management have all been fantastic.
There was a point where I was starting to lose confidence that my issue would ever get fixed but fingers crossed I think my line fault is fixed!
My experience with Talk Talk has been very positive and I can whole heartedly recommend them.
Keep up the good work Talk Talk!
Reviewer
Andy H
Location
South Staffs
Date
03/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
I'm with Sky, an elderly friend is with Talk Talk & has been for years. She decided to join Sky after financial circumstances changed and got a cheaper and better deal. However, once she went to cancel Talk Talk, they slapped her with over £100 bill due to cancelling her contract early. Unknown to her she had signed for a 2 year TV contract 18 months ago!! Also late last year, her outside telephone line snapped at the pole in the street. BT Openreach did the repair. Talk Talk then billed her £50 for work which they said was done inside the house ! There was NO work done inside the house ! On her behalf & with her permission I contacted Talk Talk, complained about both incidents and they waived both of the charges ! (After an hour and a half on the 'phone !!) Talk Talk may be the cheapest, but you get what you pay for ! For balance - Talk Talk did apologise for the billings and said that they should not have been made. They apologised to her.
Reviewer
Mac
Location
Aberdeen
Date
02/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service. Never give them your number otherwise they will call you everyday. I've been getting calls for weeks and they are so rude when you tell them you aren't interested in their services and try to convince you until you get so annoyed you just hang up. Such mean and rude people. Really stupid cuz I'm not happy with my broadband from another company and would have considered switching if they weren't so intense and mean.
Reviewer
mr campbell
Location
glasgow
Date
01/02/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
i was quite happy till my router software failed and they wanted to CHARGE ME for a new one, even though in a feww weeks i was upgrading to fibre?
there customer services are way below par from when they first came on the scene.
shame on you talk talk lovalty counts for nothing.
i went and used and old router, in doing so i found a massive security flaw in their routers.
now i am going to slate them and release this exploit for all to see
u can use anyones phone number to logon to there account through the router.
anyones.
ive now tried it with my own obviously my dads who lives miles away and my wifes mums.
got different ip addresses for all
so insecure its laughable.
and if u use dumpper and jumpstart you can crack the pin number within 10 seconds.
yes im leaving them in 2 weeks roll on fibre optic.
shame on talktalk.
off to publish and shame
Reviewer
Mick Medgyesy
Location
Shipley near Heanor
Date
01/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
5.00 stars
Comments:
Painfully slow Broadband, as it is always buffering. Wish I had have stayed with BT
Reviewer
Unhappy Customer
Location
East Anglia
Date
01/02/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I've been with TalkTalk a number of years - ever since it took over from my previous broadband supplier - and have recently sold my house. I wanted to cancel my TalkTalk account because I have no need for it now I'm not the property owner. The service was basically OK - slow, and now uncompetitive on price since a sudden 66% increase - but otherwise OK.
I called their phoneline and requested the account cancellation but was told that wasn't possible and that I had to cancel my BT line and that doing that would then mean my broadband would cease due to not having the requisite landline. That didn't seem right to me - why I cannot simply give notice to have my TalkTalk account closed so I know when the final payment would be due and that it's closed properly. It shouldn't be the case that I have to cancel my BT phoneline and then wait and hope that TalkTalk cancels my account with them and any further direct debits.
I asked what happens in the situation where people simply no-longer want the TalkTalk services and aren't moving house. She replied in that situation I would also have to ask BT to close my phoneline and then wait and reopen it at a later date. I was told there's no facility for cancelling my account and that I'd also have to wait for a new broadband provider to take over from TalkTalk before my account could close. I don't know when or even if the subsequent inhabitants of the house will want broadband connected, so I don't see why closing my account should have anything to do with that. During that conversation, the person I spoke with became aggressive in tone so ultimately I put the phone down rather than listen to her rant at me. I've never spoken to a customer service like that before.
I called back a short while later, after cancelling the BT line (which was a very straight forward experience in comparison), and was told this time there was a "technical problem" that prevented the closure of accounts and that they'd like to call me back in an hour. I asked if I could speak to someone else, but instead she went herself to supposedly speak with a customer service manager. When she picked the phone up again 5 minutes or so later it was another excuse about how there's now a "stick" on my line. It doesn't instill you with much confidence in a company when you get a string of different excuses like that.
I asked when my next payment was due, she said she didn't know. I asked about cancelling my direct debit and she said that would incur a charge. I had to go ahead and cancel the direct debit because I was concerned and left with no other route forward. I think the customer service is appalling, the misinformation and attempts to avoid or redirect a basic request to close my account mean I no longer trust TalkTalk.
Reviewer
Lynneill
Location
London
Date
31/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As has been said before on here - please AVOID TALKTALK LIKE THE PLAGUE IF YOU DO NOT WANT TO LOOSE YOUR SANITY AND TIME!
If their representatives do not want to bother helping you or if your query becomes too much trouble for them, then they simply hang up on you or end the live chat conversation. This is very frustrating as you go through the trouble of giving your details and answering their security questions etc., then you go through telling them all about your problem - then come back with annoying standard remarks like "I understand your concern", "Thank you for your patience with TalkTalk today" and then then absolute killer, when they have taken up a ridiculous amount of your time, frustrated you to the point you just want to explode and NOT answered your query - "Thank you for calling TalkTalk, is there anything else I can help you with today?"
I have been through the 'moving house scenario with TalkTalk' and suffice to say they took money from my account for my old number (which was no longer in service) and my new number (which took them 2 months to connect). It took about a year and a half for me to get my money back and that was only because I contacted their then Chairman and issued a scathing review of their failings.
Operators in their Indian call centre call to trick you into committing into another 18 month contract and if they think you will say anything other than yes, they hang up.
I paid my bill and two days later still had no phone. They then tried to get me to call a premium rate number from a phone that I had just explained for the tenth time was not working and then suggested I call from my mobile!!! You know a phone call to TALKTALK is going to go on FOREVER! If you call their 0203 441 5550 number you can only pay your bill using an automated system (my bill was paid so I just needed to speak to someone) and then you are cut off.
Everytime I have to deal with TalkTalk I need to take a bottle of Valium just to prepare myself.
Please, I beg you, desert this awful atrocious joke of a company if you are already a customer and DO NOT touch them if you are not.
One last thing, all the positive reviews about TalkTalk are fake!!!
Reviewer
Anna
Location
Newcastle upon Tyne
Date
31/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not really sure what I am paying for with Talk Talk except for high blood pressure and a little black box that plugs into my wall. After 3 hours of phone calls over 2 weeks I still have no broadband. Whenever I call to complain I am told to "wait 72 hours and call again". Not sure why I have given them one star for broadband as I don't have any! I tried cancelling my contract as they seem to be unable to provide me with anything and they said that will be £230. I am struggling to decide whether to carry on paying for a service I am not receiving or whether to pay their ridiculous fees for cancelling the contract. Seriously, do not sign up to Talk Talk.
Reviewer
Mark
Location
london
Date
31/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
having moved to talktalk from sky, i can say it was the worst idea i've ever made. If you are making the switch, I would advise against it at all costs. Their support is shocking. The internet speed is nowhere as close as sky.
Reviewer
Anna
Location
London
Date
30/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible broadband and terrible customer service. Broadband cut outs all the time, and when I came to cancel i was given incorrect information and had to ring 3 times to get it cancelled. Appalling service all round. Do not be tempted by cheap deals!
Reviewer
Sharon
Location
Martin
Date
30/01/2015
Comments:
There is no words to describe how BAD the service is, ESPECIALLY CUSTOMER SERVICE I would not recommend this service to my worst enemy. I have been passed around everyone in every department and still the issue of inconsistent fibre broadband cannot be resolved, or iff anyone is actually bothered it seems to just be a big joke to them IF YOUR THINKING OF SIGNING TO TALKTALK PLEASE THINK AGAIN I WOULDNT WANT ANYONE ELSE TO HAVE THE HASSLE AND INCONVENIENCE THAT WE HAVE HAD
Reviewer
Chris
Location
Scotland
Date
30/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
For the past two months me and my flatmate have been cut off from our broadband after we paid the bill and have been made to pay twice effectively to be reconnected. This has also cost us additional charges in increased mobile data usage, mobile calls etc.
We're cancelling our service and switching to someone who can at least keep track of payments made.
Reviewer
carl
Location
brierley
Date
29/01/2015
Comments:
please please don't go with talktalk,
they are nothing but trouble from start to finish, you have been warned
Reviewer
Chris
Location
Date
29/01/2015
Comments:
Please Please Please save yourself hours of your life and do not sign up to a TalkTalk contract. If you ever have a problem with your internet then you will spend hours trying to deal with an incompetent customer services team that will, send you back to the start of a basic troubleshooting process every time you call, fail to call you back when promised, never pass on your details to the next caller and regularly close cases before your problem is resolved. The worst company i have ever signed up to.
Reviewer
Umama
Location
East acton
Date
29/01/2015
Comments:
Talk talk is always harrassinhg us they are rubbish and bad and we owe them 60.00 but faked and made it 260.00 it's very bad there like stealers.
Reviewer
Mark cowell
Location
Barnsley
Date
29/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
The telephone engineer connected me to talk talk fibre broadband, but said the router was faulty. It was a common thing and needed me to call talk talk so they could manually configure my super router. That evening I rang ( call centre is not uk based so you struggle to understand them and get fed up of them saying sorry every minute. The call went on and on whilst they did tests on the line, despite me telling them it was the router and eventually my mobile went flat. My husband then rang from his mobile and had to go through everything again only then to be told turn it off for 20 minutes. I did that and it still did not work. Was I surprised ..... No. I rang a 3rd to time to have to go through everything again. They cleared make NO notes on your file at all!! I was then told it would take 10 minutes whilst 'tests' were done. I kicked off as thus far this had cost me a fortune so he rung me back to tell me there was nothing he could do. He asked if I wanted to speak to a manager and I said yes so was put on hold. He came back and said they had gone home but I would get a call in the morning. No call and have been waiting 20 hours now for that call. I have spent hours on talk talk website and there is no e-mail address just the phone that takes you to the call centre some where in Asia. TALKTALK LISTEN. I am a new customer and so far have no broadband despite a lovely e-mail from you this morning telling me I am connected to your quick fibre broadband. No one cares and no one calls you back. YOUR CALLCENTRE IS AJOKE
Reviewer
Patrick Daley
Location
Co Durham
Date
29/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never delt with a company that is so bad, i had an engineer come to my home fitted a 20ft cable then left, its suposed to be wireless not hard wired, tried to contact talktalk no joy.
DONT DONT go with Talktalk.
Reviewer
susana
Location
london
Date
28/01/2015
Comments:
This is simply the worst broadband in the world. The Broadband speed connection is average, it goes from average to very slow. But the most worry is the land line... I work from home and I need the phone to work at all times. More than once, in less than month, the landline simply didn't receive or made calls. I am not going to jeopardise my work, my earnings because of technical problems that shouldn't happen that often. Customer service is impersonal. I didn't deal with anyone, was simply direct to an answering machine. I am switching to another company, so problems solved. I won't recommend talk talk to anyone and if you are stuck with a contract, just pay the difference. It will save you many headaches.
Reviewer
briggzi
Location
West yorkshire
Date
28/01/2015
Comments:
This is the worse company there could ever be i asked them to disconnect me 2 month in and they didn't I was also on restricted use and they are now trying to charge me 700 pound yes you read rite when I spoke to them they said I would have to pay for it even tho I have not had services from them since August and that they want to charge me for broadband that was unusable and when I explained to them that they can not change you for some thing that can not be used they said yes we can I asked them to pass me to some one higher as I could not understand him he said yes I will and low and believe he calls me back saying he has spoke to some one but I still have to pay so yet again I have asked to speak to the ceo so let's see if I get any joy so please if any one is thinking of going with this money grabbing robbing company don't cos all you going to do is get ripped off
Reviewer
Natalia
Location
Central London
Date
28/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NEVER AGAIN!!!
The worst provider ever!!!
I had 2 months of hell when I joined, and 2 months of hell when I decided to leave them. They didn't stop my contract when I asked them, and then charged me for using the internet! Customer support are HORRIBLE! They are absolutely numb. They told me that they have my calls to customer support recorded (which is fine), but they told me that I called from my LAND LINE, when I don't even have a phone (device) connected to it...
Reviewer
Chiswick
Location
Chiswick
Date
27/01/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent service, very easy to navigate into "your account" section, calling options and boosts very clear and easy to select.
Reviewer
Tony
Location
Date
27/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is absolute the worst! In both Broadband and Customer Services. My best advice is never ever to go with them, unless you want to be put on hold and transferred to different departments back and forth for at least 10 times!
Reviewer
Olivia
Location
North West
Date
27/01/2015
Comments:
If I could put no stars I would! Late with our 'Go Live' date, told us we were lying when they said our go live date was earlier. Telling us our internet and phone is working when it isn't. Tried speaking to Technical services and they told me to go through the wires myself to check the sockets. Tried to cancel and told it would cost £200 because our services were live when they weren't. Wasted 3 hours on the phone to them overall, waste of time.
Reviewer
Zan
Location
United Kingdom
Date
27/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I urge you not to go with TALK TALK! the speeds are very slow (sometimes it just freezes) and customer service is awful! I'm still waiting for a call back from them to try and fix it!. Worst decision I have ever made I wish I had stayed with Virgin!
Reviewer
kerri
Location
Glasgow
Date
26/01/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Don't sign up with talk talk as they fob people off with a good deal then don't give you want it says.
Reviewer
Mohammed Dean
Location
Birmingham, UK
Date
26/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If there was an option for zero stars i would have clicked on that, because that is what I get for my hard earned £20 a month-NOTHING!!!!
The connection will go every 20 minutes every day, every 20 minutes. I have to travel to my parents house to use the internet to complete assignments, as I am a student.
I phoned up to get help on numerous occasions. At first I was told, I had to pay £60 for an engineer to come to mine- which i refused as the problem lies with them-why should I have to pay.
Then he offered to upgrade to fibre optics and add £7.50 to my bill every month. NO!
then he said okay what do you want me to do now?!!! I said sort my internet out!
Then I tried to cancel! tried to charge me £250!!!
I am disgusted with the service! it's like some type of con! Bloody day light robbery and I cant do anything about it!
The only positive is the phone line which seems good.
Reviewer
michele
Location
Portsmouth
Date
26/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If i could i wouldnt give them a rating they are awful!.
I have been with them 4 weeks iv been waiting for my tv to go live and have the channels im paying for go online. Buuuutttt every time i call i get fobbed of with sone story and no one understands why in upset. No one speaks english abd now iv cancelled it i have to pay 600 cancellation fee what a joke!!!
Reviewer
Heath Halle
Location
Essex
Date
26/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all cost really bad service. Been with Talktalk for a few years, had regular issues with my standard broadband it kept loosing Internet. Decided to upgrade to fibre large and the TV service. What a mistake was given a go live date of 19th Jan 2015, on the day an engineer turned up outside the appointment times installed the router tested the line and left saying the broadband will come live anytime upto midnight. Guess what no internet, contacted Talktalk who stated they had made some adjustments, told me to switch off the router for 20 minutes then turn it back on and all my problems would be solved. Not a chance, they sent an engineer 2 days later who found that a splitter card in the box down the road was faulty. The engineer did not have a replacement card with him, so put it on a priority for next day repair. Phoned Talktalk to confirm what time to expect the engineer, they could not give us an update for 24 hours. Was promised an engineer would be with between 0800 and 1300 hours on the Friday 23rd. Telephone Talktalk as no engineer arrived now to be told not able to source a replacement card for 1 month and if we wanted to cancel the order that they could not fulfill we would have to pay £400 cancellation fee. Do not trust Talktalk avoid at all costs
Reviewer
Musz
Location
Date
25/01/2015
Comments:
Countless problems with both internet and phone line. Takes hours to using phone to actually speak to anyone and they hang up and have to start all over again. Same happens with talktalk chat they just disconnect you and you have to start all over again. I also recieved 16 cold calls in the one day. When i used who called me it says it talktalk sales team. How idiotic can you be when i am already a customer. If you cancel payment because it doesn't work they threaten you with debt collectors. Sales teams are UK based but if you have any issues all technical help and complaints is India and they are near impossible to understand. They are also rude and if you as soon as you get a bit wound up with the slow progress they just disconnect you. Amateur outfit. DO NOT USE TALKTALK!!!
Reviewer
c
Location
Date
25/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst provider ever. plus tv package ties you down for 24months. initially before apparantly agreeing to this i was receiving 14mb. Ever since recieving 1.9mb. The youview box is slow and rarely works as the internet speed is so slow. Impossible to leave mid-contract as the only way to void contract is to have an unresolved ticket open for 28days. every time you complain the agent just closes the ticket anyway so you can never achieve this. every time i have phoned customer service the least amount of time i have been on hold is 15minutes. Would recommend anyone looking to join should go sky or bt instead
Reviewer
Emily
Location
London
Date
25/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I live in a very small flat and we cannot use the internet anywhere apart from the room the router is in. I have had three very long conversations with TalkTalk staff, one of whom hung up on me when he decided he didn't know how to help. The only advice I have been given is to pay more for fibre. Absolutely terrible service.
Reviewer
Leona
Location
Sussex
Date
25/01/2015
Ratings
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with Talk Talk since September 2014 and signed up to the broadband and phone plan. I had few problems and was happy with the service.
In December, I decided to upgrade to the 18 month Broadband, Phone and Plus TV plan at £9.50 a month plus line rental for 12 months. I explained to the agent that I was away for Xmas and they said that the TV box would be held at my local post office for me to pick up when I arrived home. I arrived home and had no tv box. I emailed the delivery company and did not get a reply. I also realised that Talk Talk had charged me just over £35 for the plan and emailed talk talk customer service who replied saying that the plan was £35 and if I wanted a discount then I should pay line rental up from for a year and then would get a discount on line rental.
Obviously I was annoyed and frustrated at this as the plan I had signed up to was the advertised discount price of £9.50 plus line rental for 12 months. I then phoned up Talk Talk (January) who told me that the half price plan had been cancelled for no reason but that they would renew it for me with the discounted price for 12 months on an 18 month contract and that they would refund me the difference. I also explained that I had not received my tv box and they said that I should receive it soon.
I then rang again around a week later as I could not see that my plan had changed and they said that the system would not let them change it to 12 months only six months and that I would need to ring up in six months time to add another six months on. I said that I was not happy with this and they said that there was nothing that they could do. I explained that I had still not received my tv box and they said that it had only just been sent and that I needed to be patient.
I then rang up a week later explaining that I had still not received my tv box that I was being charged for and the agent said it had been cancelled in December for no reason and that he would re-send it. I also explained that I was unhappy as I should have a discounted plan for 12 months and not 6. The agent said that he would speak to his manager and do me a great deal and came back offering me a discounted plan for five months. This is when I went high pitched and asked to speak to the manager as I should already be on a 12 month discount and he was offering me a lower time than the six months I was already on and the agent said I was not to worry and that he would do me a great deal without me speaking to a manager. The agent came back and said that he had put me on the 18 month contract for a discounted price for 12 months, re-sent the tv box and an engineer would be with me next Monday. Basically what I had signed up for in December. I phoned a few days later asking how the engineer was going to fit the tv box without a tv box as I had still not received it. The agent asked me if I wanted a tv box as it had been cancelled in December. I asked to speak to a manager who was very rude to me and asked if I wanted the tv box as it had been cancelled. Again I explained that I had not cancelled it and that I had been charged for a service I had not received so she gave me a £5 discount. The manager then put me onto the 'loyality department'. The agent re-sent me a tv box, put me on an 18 month contract with 12 months discount.... that was today. I'll update what happens.
In short Talk Talk are outrageous and have no customer service skills. They cancel your plan for no reason, cancel deliveries for no reason, charge you for a service you do not have and when you speak to a manager they are rude and transfer you to a different department because they do not want to deal with your call.
In general, I don't complain but this service had been so unbelievable that I have had too!
Reviewer
Keith Bishop
Location
Edinburgh
Date
25/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
We took out Talk Talk Essentials package in my wife's name but I paid for it up front. We agreed a monthly payment of £5 pm with broadband to be installed 2 December and TV 6 December. They failed to show up so they then had to cancel TV installation. Broadband finally arrived 16 December. Tv still not installed ans it's 24 January. Many missed appointments have passed and in between they unilaterally increased the payments to £8.50 pm. We have emailed and written to them. They have done nothing. What they have done is post us our TV kit (when we paid for installation). It doesn't instal.
Talk Talk are inept. Their customer service is the worst I have ever experienced and they are without doubt the most useless provider of broadband and TV in the market. I would urge anyone contemplating using them to go to any other provider because they will be in a different league to Talk Talk. I regret engaging them. I would never use them again they have been absolutely hopeless and haven't even provide the full service for which we contracted nearly two months down the line.
Reviewer
Valdet
Location
London
Date
25/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband provider.i will never recommend talk talk to anybody. I have receive very bad service.they charge your bill secretly.for no reason.
Reviewer
Harry
Location
London
Date
24/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For the sake of your sanity if you are a gamer do not subscribe to TalkTalk. Connection is too slow with plenty of disconnections just to keep things interesting. Quite often the connection is so bad I can even use Skype.
Also, according to their customer service, this is normal...
Reviewer
nicole
Location
carphone warehouse leicester
Date
24/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Their customer service is shocking. It is awful. I work as a consultant at carphone warehouse and call on customers behalves. I called to cancel a new order. (not even connected yet) and was pass through multiple people. Hung up on twice and SHOUTED AT BY THEIR WORKER. Working in customer service myself I think this is appalling. The person I spoke to was called muhammad and was in new orders department. Disgusting service.
Reviewer
Dave
Location
Southampton
Date
24/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish company! For 3 month I had problem with internet and when I called and complain they answer was: the broadband is free and I am not paying for that so they are not responsible for that!!! what a rubbish company!!!!
Reviewer
RLH1211
Location
Dumfries Scotland
Date
24/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk are the biggest crooks I have ever dealt with!, At the end of every month from the beginning of 2014 I have had to call Talk Talk to complain the broadband speed has dropped to 0.5 these calls could take up to two hours attempting to follow an Indian contact who barely speaks English after approx. 4 hours the speed returns to 5. Three visits from engineers confirm the exchange server is not capable of supplying the number of customers on it. Eventually the broadband drops out all together after two months of trying to get it reinstated, I went to another provider, these people are incompetent, dishonest and in my opinion taking money under false pretences, complaining to the CEO Manager in Southampton, I met a new bunch of incompetent idiots who suggested another engineer came to my house, I explained again the fault lies in the exchange and not to send an engineer, I then got a bill for a cancelled engineer, Talk Talk should be investigated by an outside government department, Crook, Liars, Fraudsters!. Incidentally on changing my provider, my broadband speed went immediately to 16, so much for faulty telephone lines etc.
Reviewer
Shaun Steiner-Goldberg
Location
Northamptonshire
Date
23/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
When things are fine, TalkTalk are good. When things go wrong, however, prepare yourself for a world of stress.
I lost my broadband connection on New Year's Eve. On ringing customer service, there was a recorded announcement which was no help. (What is a microfilter anyway?). On the third try, I got through to a human. Like almost all the other people I eventually got through to, he was next to no help, and hard to understand (Indian call centre, yes?). He, along with others, kept insisting I needed a separate phone line to speak on. I explained my mobile was in for repair and I had no other number to use, but they kept going on about it. I HAD TO SPEND £50 TO GET A PHONE JUST TO SPEAK TO THEM. I'm autistic with mental health issues, and their constant reading of scripts in strong accents just stressed me more. One person was very helpful and I thought the problem was solved, but it went down again the next day. The excuses were unbelievable - one even said their network didn't support my device (so how come everything had been fine with it for the last nine months?) and asked if a washing machine was nearby (microwaves I can understand, but washing machines?) In other words, everything except it being their fault. When I asked one member of staff to repeat or clarify what he said, he sounded sarcastic and unhelpful. The whole episode caused me a lot of stress - I don't really have a real world social network, nearly all my socialising and activism is done online. When you've worked a 12-hour shift, the last thing you need is to have to spend an hour on the phone to TalkTalk and listen to irrelevant and unhelpful advice from people you struggle to understand.
Now I know why people looked at me strangely when I said I was with TalkTalk, and why they have such a bad reputation.
Reviewer
MH
Location
Southampton
Date
22/01/2015
Comments:
DO NOT SUBSCRIBE TO TALKTALK. What an terrible service.
Reviewer
mr angry
Location
england
Date
22/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
At the time of writing this I have been on the phone 5hrs! I have been fobbed off to India, Philippines, south Africa, and finally UK. Have wasted a day's earnings waiting for an engineer who hadn't tuned up! My advice is don't bother. Now I am stuck with a bill of £230.00 Ariel installation which if I go to sky I will not need!
Reviewer
NoSatisfaction
Location
Glasgow
Date
22/01/2015
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I've been with TalkTalk a while and up until now was reasonably satisfied. The only downside to the actual service was slowish pings, but the actual transfer speeds were ok.
However, the main problem is their appalling customer service. When everything was woring fine - they keep calling to ask how good you think their service is (and probably to try to get you to upgrade your package, although they never get that long on the line with me).
When you have a fault it's a different story. My service has been down for over 3 weeks (damage to the phone line so not TalkTalk's fault). I have spent numerous hours calling them from my mobile to try to get it fixed. The customer reps talk over you, keep telling you "not to worry it'll be fixed in a couple of days", never call back as they promise and seem entirely unable to deal with a fault without you having to go through the entire history from the start. My fault has now been escalated so many times it must be on the moon. Nothing ever actually gets done to fix it though.
So when things are working it's a fair service at a good price, but when things go wrong their customer service is atrocious.
Reviewer
Barbara
Location
Hook
Date
22/01/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I had app booked to fix my problem with broadband. in meantime the service was back on, so I rang talk talk to say that is no more need for the energineer to come over. I have been told by lady I spoke to that I will be charged £30 for cancellation , because I am calling after 3pm. She suggested to keep this appointment as I don't have 30 pounds to pay as single mum of 2. So I have kept the app. Fallowing morning the energineer rang me 5 min before arriving. I said that all service is back on so he will have nothing to do here. He said fair enough, thank you for letting me know. I have been still charged £30 and no one seems to be kind enough in customer service to admit that I shouldn't been charge.I am really crossed and upset with talk talk. Won't recommend to anyone.
Reviewer
maxme
Location
Swindon
Date
22/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After very stupidly passing over to TalkTalk from Sky I have never had such a bad service and customer experience in my life . With sky i was getting an average of 11.5 mbps and never lower than 9 mbps but with these CLOWNS it started out with 4.2 mbps and the highest that they have got to was 7,49 mbps . Now for the area that I live in that is not acceptable even with o2 it was never under 9 mbps . So I tried calling their customer service to get something sorted out 2 days after my service went live but after speaking to a very hard to understand (not UK based call center) agent i was told that I would be passed over to the management team . After 45 minutes I realised that they left me hanging on the line until after 8 pm which is the closing time , very clever . I called up Sky the next morning and they were very helpful to tell me about the procedure to go about to get it cancelled and I thank you very much for that Sky team ...
PLEASE BE CAREFUL BECAUSE THE COOLING OFF PERIOD FROM TALKTALK IS FROM THE DAY YOU TAKE OUT THE CONTRACT SO, READ THE FINE PRINT IN THE TERMS AND CONDITIONS. 14 Days is the cooling off period . People don't be fooled into a bad service go to SKY they are the business and they know what they are doing .
Reviewer
Sophia
Location
Date
21/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One word- appalling. The Internet speed is extremely slow even in the same room as the router. Called numberous amounts of times but they always say my connection speed looks fine over the phone. No matter how much you stress the problem to this company, they simply don't care. They are all money money and provide terrible products. I am glad I am have their broadband deal, as it causes more than enough stress. Pay that little bit extra for better quality!
Reviewer
Stephen
Location
Mulhurn
Date
21/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish there was a lower rating i could put, the internet cuts out all the time, just randomly, internet is slow even over cable never mind wirelessly, was talking to my friend about TalkTalk and he had the same problem with his, two potatoes with a wire connecting them could do a better job.
I also have a sim with TalkTalk and yes as you would expect from them, signal is terrible, where people can get 4G I can hardly look up a site on the internet. TalkTalk are shocking and I wouldn't recommend to anyone. I wouldn't go back to them if someone paid me.
Their customer service isn't the best either, you phone up and wait for half an hour and when they pick up its someone from a different country and you cant understand a word their saying. We phoned about slow broadband and they saw that ours were very slow and they said they would fix the problem and get back to us. Obviously they didn't because its TalkTalk, what do you expect? My opinion? Take out broadband with BT, they actually have people in our country who speak English as a first language, and also you get extras like BT hotspots all around the UK.
Hope i helped!!
Reviewer
Nadeem
Location
Birmingham
Date
21/01/2015
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Worst cutomer service I hav ever received from any supplier in my whole life.
I took talk talk connection because there was a good deal but a couple of months later my discount was taken away and I was being charged more than I agreed. I did not notice it first because I had a direct debit set up but then I rang them and I was told that the dal I had taken was has expired. I asked them why would I take a deal for it expire only 2 months after the contract started. After a discussion I was given the extra money charged as a credit over the time of my contract.Recently (after being with talk talk for 1 year) I moved out of the property and wanted to know my options. I could take the coneection to my new accomodation as it was temporary and there was already internet connection there so I could either cancel the contract by paying around £180 or hold the account till the end of January to be moved over to my permanent accomodation. I was told there would be no chanrges while the account is on hold. Then I got an email from talk talk saying someone is taking over my line. I rang again and was told that because someone has moved to the property where I was living and they want to take over the line and that my contract with talk talk would stay the same and I will be given a new line when I move the services to my permanent accomodation. I again confirmed whether I could still hold the account till the end of January and I was told yes and that there are no charges. A few days later, got an email with a bill of £75 so I rang again and was told that this is contract breakage fee. I said to the customer service adviser that I had not broken the contract and that I will be taking the services to my permanent accomodation by the end of January. He said it is automatically generated bill and that I dont have to worry about it. A couple of days late money was taken from my account so I rang back again only to be told that my contract with talk talk has been cancelled. I was shocked to hear that because I was repeatedly told that my account was on hold. This time I was told that if I take a new contract with talk talk I will be refunded this fee but that would mean that I will have to sign up for another 18 month contract at a price higher than my previous contract price. I have spoken to customer service managers since then and no one has admitted to their mistake. They are insisting that they were right to concel my contract because line was taken over by some other provider. I would have been ok with the fee only of I was given this information when I spoke to the customer service adviser. Finally I was told that this issue will be escalated to the senior manager and was given a reference number. I was told that I will get a call back in 2 days but didn't get any call so I rang again and was told that there has been no response yet from senior management and that I will get a call back the same day or the day after. Again no call as expected, so I rang again today and got the same response but this time I was told that they couldn't give me any response time and they couldnt pass me on to someone else becasue there is no one senior to the customer service manager. I will not recommend the service to anyone after what I have been through.
Reviewer
Lisa
Location
portsmouth
Date
21/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Abousoute crap ive had nothing but problembs with them since i joined up save ur sanity and dont bother with this company i had been with them a year i decided to go with there mobile package the joke was on me they never sent the sim plus ussage for the month which i never used and card i have never recived i rang them sevral times they said it had been sent so id have to pay so i told them shurly u can check the sim cards ussage to see that i havnt used it so they did and they agreed i hadnt used it promised to waver the bill but stoll sent me them and after sevral million phone calls i had enough of the crap and asked to speak to the manger he agreed that it hadnt been sent because it had showed up as returned sim on the system unused and to waver the bill and to ignore any further bills and yes they did constantly send them out till i moved i asked talk talk to reinstall me worst dession in my life they never turned up on the instalation date so i whent to the phone to complain the woman said she would put in a new date for reinstal and i asked for a set top box this time and she put thougth as a new phone number acount when she jsut beeded to add to the old one i rang talk talk to make shure that my old adress had been canceld and that as she had put it though as a new acount i wouldnt end up with two phone lines acounts and two lots bills and they promised they eouldnt when tei packages come though the post i wasted more money in the phone box to tell them again i didnt want two acounts i was told there was defiantly only one one my acount i was worring about nothing they then proceeded to bill me for both and when i complained they sent me a bill for end of contract fee and lots of added fees i didnt owe on top of thr bill two enginer fees when they areed to install me for free if i whent with them as i was out of contract with them and agreed to another 18mths with them ive wasted my mony ringing them in phone box to sort it out they arrange the right bill after sevral phone calls of complaint they sent me my the right bill package costs plus phone line exrras ect to only add it on to next months bill ive had enough of this company ive had no phone line or internet since end if november im nearly in feb now and still thay havnt fixed it but happy to senf me the bill plus the extra bill for all the exta things they have add on that i dont owe i wish some would sue them for breech contract as they dont keep to there own contract complete wasters
Reviewer
Richard Johns
Location
Southampton
Date
21/01/2015
Ratings
Satisfaction
2.00 stars
Comments:
Had phone line and broadband with Tisscali and TalkTalk for over 10 years. Last summer broad band was off more than on. Spoke to lots people from Indian sub continent difficult to understand refused "help from engineer " at £50 a time to check line, I was on the phone at the time!! Told the last person I've had enough I'm changing provider back to BT. Now I'm being chased for £200 for the rest of my "unsignrd contract" They broke the contract by denying me broadband for so long. Now being chased by a debt agency who are sympathetic because they are getting false information from TalkTalk. What a terrible company to deal with.
Reviewer
Lv16
Location
London
Date
21/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After the storms that happened in 2013 we were left with no Sky as the connection had problems. We therefore decided to move to talk talk. Best believe since my mum decided to change over to them I have not watched TV as the one time I did the connection was crap the show I was watching kept freezing and going funny it was an absolute i joke so I asked my sister if this was a regular thing which it was. The broadband is the slowest thing as the tv uses it and if people are using their phones on wifi it's even slower. I spent half hour trying to reload big brother last night because the connection was so bad I nearly smashed my iPad. Last week we finally signed up to Sky as we had completed 12 months with TalkTalk only to find out that our contract was actually 18 months which no one had advised us of! The lady on the phone was extremely useless and rude. They seriously need to just shut down the whole situation and stick to telephone DONT know why they even bothered bringing out tv if they can't even keep up with the competition absolutely shocked at how bad everything about tall talk is. If you want to save yourself the stress from slow phones, missing shows, and spending hours reloading or waiting around for a connection then please please please do not go with talk talk I can guarantee you will be writing a review like so soon otherwise. :) sorry talk talk if the truth hurts
Ps by just reading the other reviews I knew I was not being out of order when writing this
LOOKING FOWARD TO SKY :D
Reviewer
Hassan
Location
Bromley
Date
21/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting!!!!!!!!!!!!!!!!
Joined Talk Talk at the beginning of December....was supposed to go 2 weeks after. The engineer came round unable to do anything and said that the line was not connected (fair enough). Phoned Talk Talk and explained I needed the line to be connected "Yes Sir, Verry Sorry Sir, No problem Sir", 3 weeks later they send out another engineer who tells me exactly the same thing "the line has not been connected", "can you not connect" I ask him, "no, it's not on my job sheet" is the answer I get.
By this time I am more than than a little frustrated but kept my cool and phoned up Talk Talk for a Third Time!!...this time I was quite hopeful as the person I spoke to seam to understand the very simple fact that I needed my line to be connected!.... Today is the 21st of Jan (8weeks on) and despite being on the phone to Talk Talk for well over an hour....the Third engineer has just come and told me YET AGAIN the same same thing, "your line is not connected and it's not in my job sheet to do so"!!!!!!
Take my advice....Stay as far away from Talk Talk as possible!!!!!!!!!!!
Reviewer
Sue
Location
Northampton
Date
21/01/2015
Comments:
For the sake of your sanity do not speak to Talk Talk! I made that mistake in order to discuss prices because my current contract with another provider is soon coming to an end so I wanted to shop around before making a decision whether to stay with them or not. The sales guy I spoke to seemed very knowledgeable and although I told him three times that I was just making enquiries at that stage I stupidly allowed him to agree an engineers date with me on 2nd March which gave me plenty of time to cancel within the 14 day cooling off period shoukd I not wish to proceed. Big mistake! Next day I'm receiving emails from Talk Talk saying that an additional engineers visit to fit fibre had been arranged for 2nd February,well before my current contract expires! In the first instance I contacted my current supplier to discuss ongoing cost with them should I wish to stay with then only to be told that my contract with them was in cancellation mode notified by Talk Talk and that, as such, they were unable to give me prices until the cancellation order had been retracted by TT. I hope you're keeping up! I was on the phone to TT 45 minutes on Saturday trying to get this sorted and eventually agreed that a manager would call me within 24-48 hours. Not surprisingly this did not happen so I had to call again and was eventually put through to a manager (I've lost count by this time how many times I've had to explain the situation) who seemed not the slightest concerned about my experience but did, in the end, give me a cancellation number. I have since received an email confirming this cancellation but also explaining that a hub is already on its way and that I should return it so I'm looking forward to that!
Unfortunately, however, that's not the end of it. I gave myself a couple of days to recover and then, this morning, phone my current provider to discuss ongoing costs only to be told that my account is still in cancellation mode with them and I have to wait three days before contacting them again. Thank you very much Talk Talk - I can ŵell do without spending the time it's taken to write this but I feel all you good people out there should be warned!
Reviewer
Anon
Location
London
Date
20/01/2015
Comments:
They've been taking ever increasing amounts of money from me and not provided me with a service for months. Thanks to them I've lost out on so much work I'm facing homelessness. They refuse to stop charging me after my contact expires and want to charge me more to cancel after it expires. No advice for months yet they pretend that it's all working.
Reviewer
Chrissy
Location
Birmingham
Date
20/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Customer service is rubbish.
I have called them and was told someone would call me back that did not happen I had to call them back. Then I had to repeat the same information 3 times. Which was just drama. I do not understand if these calls are recorded or you make notes why do I have to explain myself. Then I am on hold and I can hear everthing that is being said in the background. What kind of service are you offering people. An to top it off I left you in October it is now January 2015, and I am still getting bills, an you are putting charges on my account. I really think. That once a person has left your company that you should finalise the last bill 30 days after they left not 3 months later. I will never go back to talk talk and I would not be recommending them to anyone. Customer Service appalling. Staff need to go on Customer Service course and get an NVQ Level 1.
Reviewer
Gordy
Location
Hertfordshire
Date
19/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk Tv and broadband does not live up to all the claims although I now have Fibre Optic Broadband at £10 per month extra a Month I still get buffering. I have another 12 months left on my contract and it would cost £470 odd pound to terminate early. When I took out the contract I was told it was for 18 Months however this ended up as 24 months. Customer service is absolutely hopeless when I do finally get to talk to someone you end up going round the houses without solving any problems, I have carried out report and fix but this comes back telling me everything is working normally. I could not recommend TalkTalk to any one. My son is with Virgin Media he is more than happy with the service he gets, I may look at this when my contract ends.
Reviewer
Emil
Location
Livingston
Date
19/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is my first ever review which i wrote, so unfair treatment i never met before, during 12 months contract Talk Talk company raised monthly payment twice, it's not about money, it's just £2.2 but about honesty, broadband is so slow to, uploading photos takes ages, never again.
Reviewer
ALS
Location
Date
19/01/2015
Ratings
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Awful company... do not touch them, their customer service skills are non existent and they are holey incompetent.
We moved house after our contract with talktalk ended and switched to virgin, everything was fine until 3 months down the line we get letter from a bailiff saying we owe talktalk £96.... after several hours on the phone with them and trying to explain that we had cancelled I eventuality got through to a manager who said that because I hadn't 'officially' cancelled there was nothing he could do. I had informed them that I wanted to cancel using the online chat service and my request was kindly accepted by the customer service agent I was chatting to!
Despite all this they still maintain I had to pay but agreed to reduce the fee by £20 as they could see that a mistake had been made on their behalf.....
I would strongly advice anyone to stay well away from this cowboy outfit.
Reviewer
JOSEPHINE KWAN
Location
MAIDENHEAD
Date
19/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Our experience on TALKTALK is by far the worst among all other providers like BT or Virgin. Firstly, every time we called the customer service, they are not at all professional in their knowlege, the information given us was incorrect and whatever they said okok, was actually not. When we called them again to reconfirm our requests, we found out that it has not been done as requested. So we have to tell the whole story again and again for a few times. The staff is not knowlegeable and they tell you the wrong information. The speed of broadband is not as good, it stopped from time to time. When we complained about it, all they suggested was to upgrade our plan to fibre or there is nothing they can do. Waste our time and money. We decided quit TALKTALK in the middle of our contract even though we need to pay £180 for cancellation fee. We would prefer joining those who has a good customer service and has a heart to provide really good service to customers.
Reviewer
gee
Location
liverpool
Date
19/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
after reading the many negative reviews on here it makes me happy as I now know I am not the only one that talk talk has practically held me to ransom and caused so much stress......I wont go into the exact problem but everything everyone else is saying is exactly how I experienced it....frustrating, inept customer service...I have never in my life felt so stressed when I have tried to have my problem solved, you literally feel like screaming....surely something should be done about this company, I cannot understand how they are getting away with it.....DO NOT GO WITH TALK TALK
Reviewer
Sue jones
Location
Gloucester
Date
19/01/2015
Ratings
Satisfaction
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Have been with talktalk for years it's only when something goes wrong you find you cannot speak to anyone. My home phone has not been working for a month , then done so called checks on line and told us it was our equipment so bought new phones still they did not work eventually they said their was a fault on line , this is all done through text or automated phone calls . They like to speak to you when trying to sell you something ! My last update text was 4 days ago telling me they would update me in 48 hours ! .
And they have put up my line rental from £137 to £180 this must be the most expensive line rental ever.
Reviewer
Not impressed
Location
Uk
Date
19/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk sucks
The broadband speed is extremely slow
Customer service is unhelpful
It's cheap in every aspect
You get what you pay for
Learn from our mistakes!!!
Reviewer
Jon
Location
yorks
Date
18/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Unreliable and expensive with wildly varying monthly payments, cant wait to get out of this contract, truly awful provider
Reviewer
Diane
Location
Date
18/01/2015
Comments:
All I can say about talktalk is, rubbish broadband and terrible service, although not the open reach engineer he done his job , can't wait for my contract with talktalk to end ,I will not be going with them anymore
Reviewer
Janet
Location
Leicester
Date
17/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The speed is variable, it moves from 39-52-24-5.5-2 mbps inside of 1 minute. A constant speed 2mbps+ is necessary to stream television. Constant buffering, freezing, cutting out, basically useless. The connection breaks regularly and at times can't be found again leaving me without an internet connection for 24 hours. When I call talktalk they are less rude than they used to be but they now do 'tests' (they are keen that you call them back on your mobile) then say the only option is for an engineer to come out to check their 'wiring' but that they will check my set up and that I must accept that a payment of £60 will be due if the problem is found to be inside the house. I know very little about this technology and will not agree to this as I cannot argue a case against their decision. The connection has come back mysteriously later or the next day. I travel to Europe with my laptop and have difficulties receiving emails into live mail. This I am advised is something to do with the blocks talktalk use. Hopeless, hopeless. Do not touch them.
Reviewer
Tanika
Location
Essex
Date
17/01/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Fantastic broadband even with all of the devices we have connected to it.
Also both of us have a brilliant mobile contract.
Thank you for the fantastic customer service over the years! And thank you, Che for the excellent, fast customer service call.
Reviewer
Liz Williams
Location
Truro
Date
17/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Initial set-up was ok, very persuasive doorstep sales person, package seemed good deal, so I signed up, I then changed my mind within the 14 day'cooling off' period and rang them to cancel, they made it virtually impossible to do and following the final hour long conversation with them(I made several phone calls in all) in which the guy literally 'talk talked' my head off I gave in (yet again) and stayed signed up with them for the year.Broadband was slow and unreliable compared to Sky who I had previously been with, when the 12 months was up was glad to return to Sky who fixed everything up and gave me new contract dates, prices, set-up details etc all with one easy phone call. They said 'no real need to contact Talk Talk' and they would sort out my cancellation easily as my 12 month contract had now expired anyway. However out of courtesy I did contact Talk Talk who initially hung up on me when the guy heard of my intentions, four phone calls later after being 'cut off' as well four times Talk Talk begrudgingly agreed that my contract would be ended in a months time (which I already knew) despite their concerted efforts to prevent this. They are a greedy company with poor service and zero customer service skills, they also try to use bullying tactics to keep their customers signed up, wake up Talk Talk, this approach just doesn't work.
Reviewer
Tom
Location
London
Date
16/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk Fibre Broadband is the worst broadband I've ever used. I pay for 76mb/s and i can using this speed just between 10AM - 2PM, and from 2AM - 5AM. If you like playing in multiplayer games [like WOW, Dota, Counter Strike, GTA] in any normal time (it mean afternoon, evening, or weekends - forget) Normal ping are close 150 or more at this time. In my last home I used virgin and ping was all the time close to 10-20, but i cannot take this broadband in my new address. You can order technical support everyday if you want - it will not change anything. Do not fix it. I bought a new router, but the fault of the Internet. Apart high ping, less speed is very often in afternoon, or evening that broadband stop working any 2-3 times in every hour. it's a nightmare. I really do not recommend
Reviewer
Jim
Location
Norfolk
Date
16/01/2015
Comments:
Talk Talk have been selling Fibre optic broadband with customers confidential details safe; or we thought so, for some unknown reason just after taking their package on a Scammer telephoned asking the home owner to check their computer because there was a Trojan on it; and in some cases; the home owner let these scammers remotely control their computers and install bugs and also issue an no screen invoice to take payments. Someone at Talk Talk is passing on customer's details to thse scammers; otherwise how else could anyone obtain the customers tel no and details. Talk Talk don't seem botheres; so I would suggest you stay away from them and go elsewhere. Hundreds of pounds are beig stolen by these scammers by remotely issuing invoices for large sums of money; the scammers we believe are somewhere in Asia; Be Warned if anyone telephones you and you don't know who they are PUT THE PHONE DOWN AND NEVER LET ANYONE REMOTELY GET INTO YOUR COMPUTER; THEY COULD STEAL EVERYTHING INCLUDING BANK DETAILS.
Reviewer
MarbleG
Location
Ipswich
Date
16/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unbelievably useless, unreliable, speed nothing like advertised. I moved from BT where I had a similare package and am now planning to return to them. TalkTalk all of sudden speed plummets, connections are dropped, no way can I rely on this to work from home. I've not once seen the advertised speed when monitoring, totally appalling and not fit for purposed.
Reviewer
Mark Hill
Location
Rochdale
Date
16/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I can honestly say that Talk Talk are the worst company I have ever had the displeasure to deal with. From contradiction on prices,speeds,billing,accounts. I could go on and on. However I have allready wasted enough of my life with these people.PLEASE DON'T even consider using them.
Reviewer
Adam
Location
Catterick garrison
Date
16/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk are the worst company I have ever known. The customer service is shocking. The only good point about the company was it was cheap but u couldn't give it away now that we realise how bad the company is. They changed the install days 3 times, then they canceled our contract with out telling us we was on the phone to them for 3 hours getting passed around . We finally got it all up and running but the tv doesn't work its constantly has no signal and the picture is pixelated every 20 seconds. We rang them they said it was our problem with the aerial yet we've had it checked and it's fine. They want £450 off us to cancle the contract, they want money out of us when we arnt even getting what we are paying for. The website is never working the app is never working. Maybe talk talk should concentrate on fixing your problems rather then advertising your services cheap to get more customers, if u kept your customers happy they wouldn't need to leave you, I woudlnt recommend this company to my worse enemy :) if you want a hassle free tv and Internet go with sky yeah you pay more but u honestly get what you pay for, once our contract ends with talk talk we will never return and I will make sure none of my friends or family use them. I'm a hairdresser so I will also make sure my clients never use them!!!
Reviewer
Angry
Location
Shropshire
Date
16/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Broadband connections are fine, its just the tv box. Its sooooo slow and unresponsive at times, and the on-demand service only ever worked once for me.
I live in an area where the web's been slow for decades, but recently BT finally got around to providing us with faster lines.
ive had a few issues with talktalk in the past, customer service being the old problem, they contract call-centers to far away chaep labor countries imo, as the english communication 99% of the time is shockingly poor, and ultimatly frustrating as u spend ages on phone and come away feeling u got nowhere.
They apparently cant tell me when my contract ends!! another tool they have to trap u into more fees if u do leave. That should be illegal as isnt that fraudulent ways of gaining money from customers?
Anyway.. the new speeds my area had almost made want to swap, but the increasing costs from all providers left it all a mess. No virgin around here unfortunately, and BT ripped me off many years ago back in the dial up days, so i refuse to ever go back to them directly.
SO i just went easy option & stayed with talktalk.
The endless letters thro door about tv i didnt want really annoyed me too, and each time on phone they would try to sell me the stuff, eventually i fell for it and took a tv package on one of those cheap intro offers.
Then came problems. Im not a huge fan of tv anyway, it bores me.. or my previous jobs have never allowed me to watch any regular stuff, but the on demand seemed ok to have. BUT..
The remote control or the box's receiver is sooo slow u end up pressing buttons 3 or 4 times thinking 'did i press it properly', then after 5secs the tv changes all the things u pressed 10secs ago.. or u press 'guide', nothing happens., so u press again, nothing, press again making sure u point at the box.. then 5 secs later the guide comes & goes and comes & goes.. its almost laughable xD if i wasnt paying for this rubbish ofc... its so annoying.. Really poor technology inside that box.
Then on demand.. well.. to use it u have to put in your postcode (presumably for the tv license we all get ripped off with) eventually i set it up and watched a movie.. great 2 or 3 quid seemed ok..
But its never workled since.. 'cant connect to service', or currently unavailable is all i ever get..
What the hell am i paying for? surely if they cant provide me the service they are charging me for i can leave right? lol, no.. i have to pay them if i leave early now...
I dunno whether its our gov'mt or ofcom's lack of effort or will..or both xD but someone needs to stamp down on these companies, we all being taken for a ride.
If a shop keeper did this to u then u'd be on his doorstep until he gave u money back.. a big company does theses things and nobody can do anything.. its wrong.
Reviewer
Rory
Location
Stockport
Date
16/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
wow.. AVOID LIKE THE PLAGUE.. where to begin?
1) Wifi doesnt work. never has
2)Internet worst ive ever had( worse than a dongle!)ps3 online - no chance, online poker -no chance ( once disconnected with me having AAAA and 2 people all in for an amount of money which would pay the whole service 2 years over.)
3)no ethernet cable will work with the router other than the crummy 2ft one provided.
4)they add things to your bill youve never asked for ( charged me 7.50 calls boost i didnt ask for and have never used the phone once in 3 months? madness)
5)when you complain to customer service about the extra charges they decided you need to pay. they say what you want to hear and then charge you again anyway( happened this months bill too)
6)when your direct debit doesnt work when youve agreed a 18.45 a month package, left 20 in the bank and it isnt covered coz theyve added 7.50 to your bill against your will they also charge you 10 fee.
Absolute con artists, amazed how they are still in business. ill end as i started AVOID LIKE THE PLAGUE!
Reviewer
Helen
Location
swindon
Date
15/01/2015
Comments:
The worst company I have ever had to deal with in my entire life, I pray to god I never encounter them ever again.I will be surprised if they survive the competition is so much better such as Plusnet.
Reviewer
Mike
Location
wiltshire
Date
15/01/2015
Comments:
The most stressful experience we have ever had with any company. Difficulties drag on for months. Have left for Plusnet.I would not recommend this company to anyone.Customer services are abysmal.
Reviewer
Greg
Location
Leeds
Date
15/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I left Talktalk as broadband was slow and customer service terrible and kept sim only with them. Big mistake they dont give you your minutes they charge 35p for 2 second calls freeze your free texts all the time dont notify you when you have gone over and despite having a limit on top of allowance allow you to go over by double and they barley speak english worst company i have ever had to deal with
Reviewer
Mrs veronica Smith
Location
Birmingham UK
Date
14/01/2015
Comments:
Got no broadband and they know and don't care
Reviewer
Elizebeth Williams
Location
Truro
Date
14/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
This company use heavy handed techniques to lure you with cheap 12 month contracts then try to rip you off with inflated prices for the following year, ok so this kind of practice is not unique to them, but at least other companies allow you to cancel with pretty much no hassle. I just rang Talk Talk to cancel my second '12 month'contract which I had neither agreed to, been notified of or been informed of the 100% increase on last years prices, the guy I spoke to became defensive and made comparisons between that company and other providers namely Sky and BT, when I enquired of him how my original 12 month contract had been reapplied, without any notification (an email would have sufficed) with over in- flated prices he hung up. Come on Talk Talk - brush up on your customer service skills and admit that you're not as good as Sky, bullying tactics won't win you over any new or loyal customers.
Reviewer
sally morris
Location
lancashire
Date
13/01/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After 12 fasiled attemps to resolve our problems with talk talk we are ending the contract.
YThey will not investigate why we are unable to access the broadband.
They insist all the staff are managers or they are the only people in the building no one else can help
They tell us that there is no complaints department and that any complaint is not replied to
They want a payment each month for a service we dont recieve.
They have no interest in resolving the matter
the telephone numbers are premium rate
the staff speak as if we are the ones who should be fortunate to have a service they do not provide
most of them are not english and repeadly tell us they do not understand.
we have taken legal action against them as they also decided to put up the amount monthly that was originally agreed by £32 a month which has now been cancelled.
We are disabled and unable to get out so unable to go to the talk talk building ourselves and they have no care.
Reviewer
Don
Location
Nottinghamshire
Date
13/01/2015
Comments:
Not even worth 1 star less than 1mg. Worst provider.I have changed from them several times but Talk Talk have bought my new provider each time. Despite their name Talk Talk, they are the most difficult company to actually speak to.
Reviewer
Paul
Location
Brind
Date
13/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cannot believe that in this day and age a company like this still has any customers, given their complete failure to provide me with a service, or any feedback telling me when it's going to resume. I've not had any internet or phone since the 14th of December. Apparently there is a problem with the line, and I only know this because I collared the Openreach chap out side of my house. I haven't had one single update from Talktalk, even though I've been promised text, email and phone calls, and the fault update page on my account hasn't changed since the day I reported the problem. The sad thing is, is that I was with AOL from 1999 without a problem, and I was given no choice bar to transfer to Talktalk last summer when I needed to upgrade. Assuming that the problem is ever fixed, at the very first oppertunity I will be transferring to another service provider, because Talktalk are the worst company I've ever had to deal with, tellin me lie after lie just to get me off the phone.
Reviewer
Jonnie T
Location
Bangor
Date
13/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Frankly fed up with this company. CUSTOMER SERVICE is not the worse that I have had- obviously I have been to petrol stations late at night- however it's not far off. When you phone up to complain about a fault, you are told that they will investigate (after a bloody age on the phone) then never hear back from them- and your internet still sucks.
BROADBAND SPEED I feel I have to give them 5* for this as the 3.4Mb/s that we occasionally peak at is close to the terrible max speed available due to the archaic technology that BT employ in rural areas (yet BT still charge you phone rental as if you are getting 21st century service... FML). The main problem with the quality of the inter net is the...
BROADBAND RELIABILTY is absolutely appalling!! As previously mentioned, you may get the max speed, but not for long. our speed drops to 0 fairly often, although this is the max speed we can expect at times apparently LOL. Ping, checked using speedtest by ookla, hovers between 55 and 925ms. Which is awesome.
Honestly recomend staying away from these people as they care little for their customers, and the quality you get is just plain bad. Television was so bad we gave up after the second day. On the bright side, the phone works... so YAY?
Reviewer
sian
Location
isleworth
Date
12/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wouldn't recommend anyone join TalkTalk, I have called and cancelled my contract twice and the idiots on the phone (can barely understand a word of English) promise I won't be charged and the month after I'm sent a bill. This company is an absolute joke!
As well as bad customer service my WiFi used to stop working quite often, sometimes for 24 hours, when they promise you an engineer they charge you £50 and the engineer only brought a new router to my house. Every time they promise not to charge you you receive a bill.
Landline is too expensive and will cost you a bomb.
All in all, don't give Talk Talk your money!
Reviewer
Percival Clarke
Location
Hartlepool
Date
12/01/2015
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Only problem was when my old router conked I was promised a new one would be sent in 7 days. It did not arrive and when I queried I was told, " We can confirm your new router has NOT been ordered but we can order one for £45." I sourced my own and tip top communication since. Great broadband and phone deals - by far the cheapest and would highly recommend.
Reviewer
Mrs c rodgerson
Location
Huddersfield west yorkshire
Date
12/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst ever, I got to,phone & broadband,fitter couldn't do to as Arial didn't work,then they tried to charge me a fee of £25 as they said I wasn't in! Never reduced monthly payment as I now only have phone & unlimited broadband,they've never sorted any problem I've had,they expected me to unscrew boxes & wires,I can't download on catchup on my sky box my speed is too slow it took 18hrs to download a half hour programme,so many calls & not resolved yet & can't leave till contract ends in two months. Will never recommend them ever!
Reviewer
Nina
Location
London
Date
12/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If Talktalk had a star for 0, that is what I would be giving them.
Please do not be fooled by their cheap packages, this is what I was fooled by. They are rubbish!
Their customer service is extremely poor. I am of indian origin and I find it hard to understand them, let alone a native English speaker. However, that is not the least of their problems. Faults or issues are hardly ever written down so that a member of the team can follow it. If you speak to a new member, they have no idea what is going on.
Broadband speed is the worst. There are times when google will not load, the upload and download speed is ridiculous! Don't expect to be watching movies every now and then as you will be playing around and resetting the router and praying you get a clear connection and better speed!
Broadband reliability is also rubbish. We have been on and off connection for 3 months now and nothing has been done about it. Talk talk send in one of their rubbish technicians, who then get angry with Talktalk themselves and say we need a BT technician. Then Talktalk calls back and says we will monitor it for a few days and then sort it out. It has been happening over a month now and we are changing to BT internet. It is not worth the hassle. Talktalk are by far the worst internet provider we have ever had. I would rather pay a little more to have more reliability and talk to people who know what they are talking about.
It is your choice to choose talktalk but expect problems!
Reviewer
Natalie
Location
Poole
Date
11/01/2015
Comments:
I couldn't believe the mad conversation I had with customer services over installation of my phone and broadband. my mum kindly bought me the package for Xmas online and I had it all confirmed that it would be installed on the 5th jan. I needed my phone Asap and asked if that could be installed first.... No was the answer. I then noticed that my mum put number 11 instead of 111 on the account, so I called to get them to change it. They said it was all done but when I checked the account it was still at 11. I called again and they said I would have to cancel the order and re order it to change it as it was ordered online. That would mean I would lose the installation date and would have to wait later on in the month for the next free one. I told them how desperate I was for my phone so I don't want to cancel it as I can't wait longer. They were adiment this couldn't be done, then I asked if it could be treated like I was moving house, they said yes they could change it but after it was installed..... So they are going to install it to the wrong address to then uninstall it to move it up the road!!!! How does that make any sense!!! I asked the women if she thought that sounds mental and she thought it was completely acceptable. So told them to shove the whole package and I've gone with EE who could fit it all in the same week to the right address that I could change when I liked!! Lovely thank you very much. Talk talk.... You suck.
Reviewer
Mary
Location
London
Date
09/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
TalkTalk wifi cut out completely for 8 full days. I notified TT on the first day, and spent a large part of the week on the phone to them, mostly having to repeat myself. An appointment was arranged for an engineer to come on the 7th day of the fault, but he failed to turn up. I contacted TT and was told the engineer said he "had been outside the house". I asked repeatedly whether he was claiming to have rung the doorbell, but they simply repeated that he said he had been outside the house. After several lengthy calls I got another appointment for the 9th day of the fault. This time the engineer came and fixed the fault. I had previously asked for, and been promised a customer service call after the fault was fixed, to arrange compensation, but that call never came. I now find I have been charged for an engineer's "missed appointment" and this has taken my current account below ££0 so I will also be charged by the bank. I am old, and fairly used to scurrilous practices by companies, but even I am stunned by this communication company's appallingly poor communication, greed and complacency.
Reviewer
Gillian
Location
United Kingdom
Date
09/01/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I have been with TalkTalk for the last two years and in that time I have experienced some appalling customer services from their team but nothing which comes close to the completely unprofessional disaster that I experienced today.
In total I spent approx. 56 minutes on the telephone attempting to negotiate a new contract with this company. I was passed through three different advisors, all of whom offered me the earth moon and stars to prevent me from leaving before being transferred to a further third advisor in India who abruptly went through the standard identification procedure and listened to the reason for my call, (the previous advisor never bothers to inform the next of the reasons for the transfer) before placing me on hold in such a way which allowed me to hear the conversation in the call centre.
For the next twenty minutes (until I finally felt too appalled to continue listening) I heard the advisor laugh and joke with her colleagues without ever coming back to me. When I called back after having calmed myself down I was informed that everything I had been told by all three previous advisors had been incorrect and I could effectively take the price or leave it.
Needless to say I am now with EE who are actually must cheaper. In a nutshell I will just say this. They have the worst customer service of any company I have ever encountered and before you think about signing up to them, think again. It is truly not worth the hours of being placed on hold to India only to be treated in a disgraceful and unprofessional manner. No amount of savings are worth the hassle.
Reviewer
Di
Location
West Yorkshire
Date
09/01/2015
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The customer service was appalling. The one
Time that I had to contact them due to
Their error I found the customer service,
Unprofessional , not understanding, and did not
Grasp the reason for my call.
Very disappointing because the actual connection
Of the broad band was great. A great shame I
Would suggest that they allow you to speak to
A professional an English speaking person
If you have a complaint to resolve. Nothing
About overseas contracts but this does not
Work for talk talk. Overall satisfaction is zero
Not the above as your web page will not allow amend
Reviewer
john d.
Location
pontefract
Date
08/01/2015
Ratings
Satisfaction
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
cheap, but unreliable. the email service is a joke...allways breaking, can`t log in, keeps logging out when deleting emails e.t.c....e.t.c. customer service centres in pakistan !! or somewhere, not england !! i can`t undertand them, and they can`t understand me ??
Reviewer
corton
Location
sheffield
Date
08/01/2015
Comments:
How do you cancel your phone when person is 93 in a nursing home and they says can't do anything unless they speak to that person. When you try to phone from any other phone they will not put you through says something about talk talk. I have now had a,letter from Hendrickson for a bill I can pay the bill but can't discuss the account as,I have said the person is 93 in a nursing home,and can't deal with the account.I have only heard bad accounts about talk talk no good reports.
Reviewer
Annamaria Dienes
Location
Romford
Date
08/01/2015
Comments:
If I read before the review I never make contract whit this company ! Be careful everybody !
They offer me 6 months half price and the charge 2 months full price !! And when I made a complain they a second months give me 10£ credit from 33.20£. When the contract 15.10£. ! Don't belive nobody !!
Reviewer
Ash
Location
Hitchen
Date
08/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is completely and utterly terrible, we have had on going issues with broadband and then fibre broadband and can never get it sorted.
Low speeds, Intermittent faults and STUPID customer care callers on phone. Very poor english speakers reading from a script and not listening AT ALL to what Im saying just following the script. We had two missed call appointments where they just did not turn up or knock. I have been told several different things contradicting different customer care callers, for example: If its a fault in the house you will be charged £70 and if its on the line its free, and then if its on the line its charged at £60 per call out and free if its in the house. They cant get their act together at all, I threatened leave because Ive had enough. They bumped me up to fibre and gave us their TV service free as a way to keep me, but we have had more issues since. The TV box must be plugged in with these boxes to get internet to them. Well its like a washing machine coming from behind tv, the noise is too much. It fails ALL the time and then a warning comes up on top of tv every few mins saying we need connect to the net which is annoying. I had 0.5mb of speed and was told that is fine because its working was told it must be my fault for me connecting it up wrong. I could go on and on. I will be leaving this company asap and will never go with them again. TERRIBLE service
Reviewer
samir
Location
witney
Date
07/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i was with Sky before but now with talktalk for 12 months because Sky is too expensive. However the second talktalk broadband got installed i kept losing connection and for people that like to play Fifa is a huge problem because when you disconnect you get a loss. also the internet speed is very slow. im paying for 8mb but getting 1mb so im very annoyed. also costumer service is incredibly rude and unhelpful. Avoid talktalk even when the price is very cheap.
Reviewer
Holly searle
Location
Surbiton
Date
06/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please please don't not use talk talk, they are awful! I wish I had checked all of the bad reviews first. I called the customer service after I was having problems with my broadband, firstly It was difficult to understand the lady then once they had done all the checks they told me to look at all my plug sockets and THEN get a screw driver and take the phone socket off otherwise pay £65 for an enginer, even though by going by there reviews pay for an enginer for something that is their fault! I was on the phone for over an hour, the service is terrible!'
After the awful service I asked to cancel but they are a con and told me I would have to pay £325!
Talk Talk is a con and get away with provided absoulutely awfuk service and terrible customer care!
Reviewer
Holly searle
Location
Surbiton
Date
06/01/2015
Comments:
Do not use Talk talk!! Absolutely terrible!! I was on the phone to them for an hour, Intailly being patient whist they do the checks to why I my Tv broadband not working after they couldn't see a fault then told me to check all the wires plugs etc.. THEN get a screw drivier and take apart the phone line! Or pay for an engineer! I didn't join talk talk to do an electrians job! The service is terrible, they are a con and get away with taking your money whist providing awful service!! So basically pay for a service your not receiving or pay £325 to cancel. I wish I had read the reviews first!
Reviewer
Vicky
Location
Isle of Wight
Date
06/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish I never decided to go with Talk Talk. I chose their simply broadband package as I am on a low budget, however I feel it would have been worth going with someone else.
I have had countless problems with the broadband, it NEVER reaches the speeds I was promised (a minimum of 13mbps, on a good day I get 6), yet I have given up trying to complain. Their customer service is appalling, I find it difficult to understand what they are saying, and they are certainly not helpful. Last time I attempted to complain, they left me on hold for about 15 minutes, claiming they were doing speed tests. Instead, they came back saying they had discovered I was eligible for fibre optic broadband. After me telling them I was NOT after an upgrade, they finally transferred me to someone else. I was then told they would send an engineer, and when I enquired about the costs, they said I might be billed £50, but I wouldn't know until I got my next bill. Because of this I cancelled the engineer altogether. It has been awful ever since. I wish I could afford the charges to exit the contract early.
DO NOT by any means go with Talk Talk, no matter how cheap their deals may be. It may be OK for the first couple months, but from there everything goes downhill.
Reviewer
jay
Location
devon
Date
05/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
All nice on the surface ... BUT if you have a problem , as overseas call centres you will have BIG PROBLEMS. Like a sticky web to leave TT.and yes with DD they have you.
NEVER GET INVOLVED ... NEVER
Reviewer
neil
Location
redcar
Date
05/01/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have just got off the phone to a Talk Talk engineer regarding my router which keeps freezing and shutting down 3 or 4 times a day. After 30 minutes of struggling to understand this engineer going through all the checks i.e. phone line and phone exchange he then advised me to get a screwdriver and then proceed to unscrew the BT phone socket, I understand that this is a BT socket but I pay my bills to Talk Talk. I then asked him if I unscrewed it and something went wrong who is liable? and guess what? ME!and it would cost me £65. I am no engineer so I refused, he then proceeded to tell me that he could not help me. I have been with Talk Talk for 5 years and I will be cancelling my contract and advise anyone not to go with Talk Talk. I am sure they have their own engineers that they could have sent one out, free of charge. This is the worst customer service that I have ever experienced in my life.
Reviewer
Judy
Location
Hartfield
Date
05/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am so frustrated, six weeks, four BT engineers, two TalkTalk engineers and endless phonecalls made by me to try to resolve a broadband speed so slow that in the evenings its under 0.5M. Talk Talk's customers service is appalling. No one from TT rings me back when they promise and unless I am on the phone to them constantly, then nothing is being done to resolve my problem. Every time I ring TT I have to go all through the details of what the problem is and what has happened so far - you NEVER get the same operator twice and they do not seem to have the information at their fingertips. They NEVER keep promises to call you back, or keep any other promises that they make. I heard "don't worry TT will sort this out for you" so many times I could scream! Its just lip service. USE ANOTHER PROVIDER.
Reviewer
NH
Location
UK
Date
05/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company on the planet. ADSL service is the slowest I've encountered and the customer service is appauling.
Worst of all they will continue to bill you after you have cancelled!!
Avoid like the plague.
Reviewer
Kaan Akkaya
Location
London
Date
04/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broandband supplier ever. Please be warned. Do not choose talktalk for anything. They have the worst broadband speed and if you ever have problem with anything all you get is robotic answers , you never get any help , copy paste answers. You either get hanged up on or lose of connection on livechat. Please be warned , talktalk is the same old rubbish. Do not fall into their trap. All they do is waste your time. They wasted enough of my time and do not let them do the same to you.
Reviewer
Nicky
Location
West Sussex
Date
04/01/2015
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Anyone thinking of going with TalkTalk....Dont!!
Although the service is affordable their customer service is horrendous! The last 3 months I have been cut off due to no payment being made even though I have a direct debit set up with them which has been confirmed by my bank also. When calling them they have always accused me of cancelling my direct debit when in actual fact they are the ones at fault. The customer service team are extremely rude and do not take responsibility for their own faults! They even went far enough to charge me £12 each time for non payment. I have been with them for nearly 2 years now and have never cancelled my direct debit with them!!You're supposed to be helped by customer service team not accused of stuff. I had one team member argue with me so much I demanded to speak to manager who was just as bad!
If you need to contact them by phone, only do it if you really need too. As soon as my contacts up in September im gone!!
Reviewer
Mischa Hel
Location
Surbiton
Date
04/01/2015
Comments:
One star is too much. I have just spent 1.5 hour on the phone with them. they passed me around like dirty shoe. The problem i have is that my wifi signal works only when i am sitting next to modem no further then one meter. I only asked for new modem so I can get signal around the house. They said i must extend my contract for 18 month otherwise i will not get one. I said i am not assigning with them for so log after such experience. they are not willing to help so basically i am paying for internet which does not work. PLEASE DONT DO THE SAME MISTAKE AND DO NOT USE TALK TALK if you dont have to. Also when you call them, the connection is very bad so you do understand every second word.
Reviewer
john
Location
nottingham
Date
03/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just the worse company i have ever had to deal with.
Broadband keeps cutting unable to watch anything on the usless tv box which cost me 50 pounds. In which they said was for free.
download speed is 1.43mbps!!!
customer service is rude, they do not speak english, just some call centre in Pakistan/India. WORTHLESS
All they want to do is to sell you something.
Reviewer
Suzanne Hemphill
Location
East Kilbride
Date
03/01/2015
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I am completely disgusted with this company where I have been a loyal customer for 4 years. When a friend of mine told me she had been offered the youview box for nothing extra per month I thought I would call up and see if I could get it too. I was told that I would have to pay an extra £10 a month as I was in a different area which I agreed too. I was also told I needed a new router. A week or so later the engineer came to install the new router which I found was no different to the old one. I then chased up the TV box numerous times and was told there was an issue but no more explanation or apology. Due to my busy work schedule I then gave up but was then disgusted when I received the bill to see I was being charged circa £43 this included the router I never asked for and the TV box I never received. I then emailed a complaint and advised that I would not be paying extra, would cancel my D/D but asked if they could please call me to sort it out and I would be happy to pay my usual £23 at that time. I was then shocked and disappointed to receive an email from Talktalk telling me if I wasn't happy then I should go to another provider and that was it! My services were then cut off, this was 2months ago. Since this time I have sent 2 further complaint emails which have been ignored. I then used the chat facility on the website as I find it hard to find the time to call and when you do the representitives are unhelpful anyway! I was cut off 5 times during the chat session and every time has to explain the whole thing again, not once receiving an apology or resolution. The last person I spoke to who was argumentitive and unprofessional advised me that my bill was now £70!! When I said to him I had been cut off so how can my bill go up he said they hadn't cancelled at their end!! He said he would cancel my contract but could not help with payment or complaints but would log one for me. Again no one contacted me to discuss the matter. I then went on to uswitch and seen that sky had a good deal and most importantly had better reviews than most providers especially rallyalk who were at the bottom. Today I received a letter telling me that I owe £236.07 for cancelling my new contact even though I never asked for a new contract , never received any new services , have been cut off for 2 months, offered to pay what I owe but this wasn't accepted and was told to go to another provider. I then called up to complain to a manager and was told that It was my fault, I was a lier as I hadn't been charged for the TV box, I was then threatened that if I didn't stay with them then I would be charged and I was told I hadn't given them the opportunity to sort it out which was the most laughable statement as they had every opportunity. They also said they had tried to contact me and when I asked by what means they said home phone they had left messages.I can't listen to them in cut off! I had to end up hanging up as I was getting so upset and I'm pregnant and this agree is no good. Bottom line these people are thieves and app unprofessional . I plan to tell anyone who will listen about this and hopefully stop people from making a huge mistake.
Reviewer
Mrs would you
Location
south east
Date
03/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TERRIBLE/// STAY AWAY.
I paid 35# a month to receive very very low speed, nowhere near 76 Mbps promised. Customer service does not exist, and they do not even record the problems. I escalated the matter to CEO, and they lied and lied, never got back to me. Their phone number does not work. Never solved the connection problem.
Reviewer
Mr Green
Location
Coventry
Date
02/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The most incompetent company I have ever had the displeasure of using. Let down after let down, from the service installation to the customer services, to the billing. BEWARE!! AVOID AT ALL COSTS!!
Reviewer
Jon D
Location
Birmingham
Date
02/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since I had TT installed in December it has been one problem after another.
Please people if you are even considering joining them DONT, do your research first, go to Twitter and lookup the hashtag #TalkTalk go to their forums and see the thousands of unhappy customers. Read the reviews on this very site.
Yes they are cheap, but its a nightmare.
Reviewer
Sissi
Location
London
Date
02/01/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I cannot believe what rubbish people are writing here.
Before joining TalkTalk I got some very good feebdback by a work colleague and now I am with them from more than 2 years. Broadband is excellent, signal is always there and rarely drop. I opted for non fibre broadband but to me it looks it is actually a fibre broadband as it is quick, reliable and I have nothing to complain about. Customer service is OK and I think people get bad experience and frustration because they are not native British and there might be some language barrier but it is not a problem for me at the end the company manage to keep the cost down because they hire people ona junior or entry level with a minimum wage or so.
I would advise everyone to joy TalkTalk
Reviewer
Anne
Location
Sutton
Date
02/01/2015
Comments:
The worst ever broadband and customer service i had. Where do i start, slow broadband, fake engineering charges £50 on the my bill, bad customer service, every call for customer service at least 2 hours waiting on phone, the engineer ever came for booked appointment time etc. My broadband didnt work but i had to pay the bill. Three time they tried to over charge me instead of £30, They sent me bill of £74. Robbing.
It is night mare Pls don't make mistake that i made. It is waste experience i never ever had before.
Reviewer
TechnologyGeek
Location
Leeds
Date
01/01/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
I had problems from the start. Over the phone I was asked where I wanted the router- I had said the living room where the tv box was for on demand . When the man came he put the router in the bedroom- he said this was because the phone line was here and that I would have to speak to talk- talk about this- talk talk said they would send out an engineer to put wires in as an extension. When the engineer came he said this wouldn't work and not to bother- I then got billed from talk talk for fifty pounds for the engineer call out- after a lot of complaining I got some adapters fitted for free- But I had to fight for this. When I wasn't happy with the services I attempted to terminate my contract I was told I wouldn't be charged and then was charged 120 pounds. I haven't paid it and I don't intend to pay it- WARNING DO NOT GO WITH TALK TALK- it will be your biggest mistake!
Reviewer
Bruce Kain
Location
Cannock
Date
01/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NO .... NO .... NO .... NO ....
Don't sign up with them, even if they deliver their promised speed AND half price this and that plus a £50 voucher they are still not as cheap as Plusnet, trust me, do your own maths, i know it's like walking through treacle with their flashy advertising but the calculator won't lie !
Apart from that their ability to sort out any problems you have is a nightmare, the staff at the Indian call centre are incapable of looking at your previous call history and working out that you STILL have a problem, regardless of the stupid text they send you telling you the problem is now fixed .... NO ! it isn't !!! 10 months of SUPERFAST FIBRE giving me 10.6mbps instead of circa 38mbps, thank God my contract finishes in two weeks, no more Talk Talk no more, I've wasted hours and hours of my life on the phone to India, never again !!
Reviewer
Dee
Location
Middlesbrough
Date
01/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Avoid this company like the plague! Customer service is appalling and they will empty your bank account as soon as look at you. Conversations are slow, irritating and will only end up costing you. Don't ask for a new service ... you'll be charged £50 for each one and not informed of this. If you need and engineer to call to put things right, you'll be charged £75. My phone has not worked since their engineer spent 3.5 hours in my home installing the line, yet I would still need to pay £75 for him to come back and put right what he did wrong in the first place!!! How I wish I could turn back the clock and go elsewhere. Just don't even consider TalkTalk, they're appalling ... spread the word to as many people as possible and put this company out of business.
Reviewer
Debra Baines
Location
Middlesbrough
Date
01/01/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Joined 21st Nov 2014, still unable to make phone calls. They will charge you for every request even when their service has created the problem in the first place. Customer service is disgusting, unless you enjoy them emptying your bank account. Avoid like the plague!
Reviewer
Norman West
Location
Truro, Cornwall
Date
31/12/2014
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
We started off with the TT basic broadband facility until we found that the speed of about 4mbps did not match the estimated speed by TT of 8mbps. This coupled with the BB dropping out several times a day caused us to complain. The telephone respondant recommended we upgrade to the fibre optic version and we could expect a minimum of 30 to 35mbps. This was appealing although the price went up accordingly aS did the contract period, which might have been worth it if the promise was achieved. 8mbps was received and after numerous and lengthy phone calls the technical department managed to get us some 13mbps.
They then told us that this was the best that they could do and the problem was fixed. I complained again that the promised 30 t0 35mbps turned out to be 13mbps, and in my opinion the salesman who talked us into it was at a minimum misleading and at worse a "con merchant" who would go to any length to produce a sale.
Talk Talk are suggesting that 13 mbps is workable andf that is the end of the matter.This in my opinion is disgraceful and no way a reputable company behave. All I can now do is to try and warn as dmany people as possible not to be taken in (as I was ) by the lies of Salesman.
Reviewer
Carol B
Location
Pembrokeshire
Date
31/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WASTE OF TIME AND MONEY. We have just spent two years trying to solve our internet connection problem. When we had connection it dropped after 10 minutes. Numerous calls to Talk Talk, each one recommending an engineers visit. Engineer found no problem but Talk Talk still insisted we needed engineer visit again or professional computer engineer to help with our set up. Very helpful & polite customer service staff but unfortunately they follow a script and you are unable to get any individual advice. Our professional engineer could find no problem and suggested we change our provider. Success at last. Been with new provider for a few weeks now and had constant Broadband since. TALK TALK CHARGED FOR A SERVICE THEY DIDN'T PROVIDE.
Reviewer
Clare
Location
United Kingdom
Date
31/12/2014
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have been with Talktalk for the past three years. We were very happy together until I decided to upgrade my package. I emailed them asking them to email me details of a fibre upgrade, I specified email contact as I have Menieres disease and was ill in bed and deaf at the time. My phone began ringing at all hours of the day and night with calls from their customer service team, i wrote back and told them it was pointless them calling me as i was deaf to certain frequencies and this seemed to spur their calls even more. Nothing i did or said stopped them, eventually I had to disconnect the phone from the socket and email the head office. I still had no information on the upgrade but bored with watching my netflix services flicker in and out of signal on the paltry connection I upgraded via the website. I added fibre and the tv box to the package (which i should have got anyway!) and also some of the tv boosts. I also ordered extenders which did not turn up and were not even available to buy at the time they took the order - instead they wanted me to buy ones that cost twenty-five pounds more! I was all set to 'go live' a week before Christmas. The box arrived and all was good except they had not applied the boosts. Every time i went onto the website it was down or just scrolling through seemed to add tv boosts to my package without even a notice of contract - they'd just appear in my email after visiting the site. None of these were activated just applied to the account. After a hundred emails to them asking them to sort this out and being ignored I began calling them - they decided to update the website just around Christmas and for the three weeks I was hardly able to even access my account and nor were they. They demanded i call them back at other times of the day to resolve it, but the website and accounts was always down when i called them. I had to call them several times a day, every day for a week before it was actually sorted and in order, and was the actual package i was contracted to. If you have ever called a BB company you realise how much of your day this takes up when you are left hanging on hold listening to the exact same piece of hideous music set on a 80 second loop - up to 40 minutes a time - easily. I had even wrote to them threatening to disconnect my services as they hadn't kept their side. After sorting this all out and everything was calm i found an email in my inbox the very next morning informing me that they had agreed to terminate the contract between us and could they have the tv box back - even though i was still paying for this box and it should have come with the contract i was still on with them. I was absolutely furious as clearly none of them read the previous notes, it was Christmas Eve. I couldn't be bothered to deal with these idiots anymore and changed provider.
The service is very stable as long as you stick to the package you have. I like the fact there is no throttling and it really is unlimited - i watched netflix all the time and have no problem, aside from the speed but that is due to the area i live in.
The customer services department will bare face lie to you and none of them will know what the heck they are doing, least of all what you are talking about!
Both the email and web chat option of customer service is a waste of time and takes days - they refuse to deal with account issues unless it is via the telephone - so expect that 40 minute wait to speak to someone that doesn't understand you or what their job actually is. The staff are however polite in their manner. The sales team will harass you day and night - mobile and house phone, if you show the slightest bit of interest in an upgrade.
Reviewer
Em
Location
London
Date
30/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
The actual internet speed and quality is very good overall. However the customer service is appalling and I have been overcharged nearly 15 times now for random reasons that they try to put on your bill without noticing. By now I check my bill thoroughly every month as I am used to it and every time this happens I have to waste my time and money calling up and arguing with them to get the charges taken off that should never have been there. I'm so bored of this I'm considering paying the cancellation fee just so I don't have to deal with them anymore. I would recommend paying more to another company because it really isn't worth the stress in the long run and talk talk will probably charge you more anyway overall due to the continuous 'Mistakes'. Also note they have never accidentally under charged or apologised.
Reviewer
Martyn
Location
Evesham Worcestershire
Date
30/12/2014
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I must be one of the lucky ones.
Been with talktalk for 5 years or more. Decided to go all the way with Plus Tv and Fibre medium.
Ordered Plus TV first and worked brilliant with only being on 4mps.
Decided to upgrade to fibre medium and 2 weeks ago placed order. New Super router arrived 4 days after and set up on standard broadband till fibre went live.
On 29th December has email to say fibre was live and yess....its brilliant!!
No down time connected straight away and I am now regulary getting 37 to 38 mps on nmedium fibre and everything working brilliant. I am about 2 miles from BTfibre street box so that may help but yes a brilliant service from talktalk and I feel very sorry for you folk who have had a bad experience.
Can I recommend? From my experience I can say yes but others will say otherwise. I think if you check with all providers they all have issues even BT who provide a lot of the cabling etc.
I think a lot depends on where you are located and how good the existing line is. We are in a rural area and have been chasing fibre for some time so we must have the latest stuff as its only this year its gone live in our area.
Lets hope I can report in a few months that the service is still great!!!!
Martyn
Reviewer
Bruce Kain
Location
Cannock
Date
30/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
***** DONT DO IT PEOPLE *****
Listen up people, read this and remember it ...... TALKTALK WILL DO YOUR HEAD IN !!! I knew there were going to be bad reviews but ' Holy Cow ' this many ?? You're thinking nooo they're all just bitter people with a grudge and making up stories, well no, we're not, whatever you read on this forum is 99% true, TALKTALK SUCK ! if you have a problem and phone up you'll spend hours at a time repeating the same thing over and over again to dozens of different people, everyone is very apologetic and sorry you're having problems but, NOTHING GETS FIXED !! You get text messages asking to text back FIXED or NOT FIXED then you get a text asking you to phone them and the whole damn thing keeps repeating over and over again. I'm totally hacked off with playing Ring a Rosie with their support team and paying £40 a month for a crackly telephone line and 10 mbps when I'm paying for 38mbps. This is the 21st century people, we put men on the moon 45 years ago but TalkTalk are unable to push 30mbps down 500yds of copper wire ? Ten months of constant phoning with a ZERO result at the end, during that time I must have talked to half of TT's Indian call centre staff.
My advice to you reading this ? Please, do yourself a big favour DONT SIGN UP WITH TALKTALK !! You don't need the hassle in your life, you have better things to do with your time rather than sit on the phone for hours talking to someone in India. My advice to Talk Talk ? Instead of spending millions sponsoring the X Factor sort out your customers problems.
Reviewer
Jonathan
Location
Scottish Borders
Date
29/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have been with TalkTalk for many years. You might think this would be customer loyalty they would value. Think again. A few months ago, our broadband speed started to slow and after a while got so bad I called them as the broadband was effectively not working. My experience from that point was the worst of any company I have ever experienced:
They didn't fix it but closed the fault so nothing more was done. I was not told about this.
I had three managers promise to update me on progress of the fault. None did.
When I finally got them to ask BT to look at the issue, I received a text asking me to confirm if the fault was fixed. I replied that it wasn't. TalkTalk closed the fault anyway and didn't tell me.
I eventually e-mailed the CEO and was put through to the CEO office. The upshot of that is that we were told we should move provider as TalkTalk won't do anything more. I was even told they don't regard it as their service to us, it's a BT product. For which I have been paying TalkTalk for years and years. Until it goes wrong, and they want nothing to do with it, or with me as a customer.
To cap it all, the service stopped working again a few days before we transferred to Plusnet. TalkTalk refused to do anything about it because of the change of provider. But as soon as we moved to Plusnet, the broadband started working again.
And TalkTalk are now saying that they won't even pay compensation for the non-service we received.
Avoid.
Reviewer
Adeniran
Location
Noak Bridge
Date
28/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
With deep regret and sadness I am writing this review. I joined talktalk to save money but I am losing money big time. I constantly have problems with my mobile internet connection and home broadband. It is becoming really frustrating now and I get uncomfortable even to report any problem because to them. I want to come out of the contract because I am not getting the service I am paying for but I was quoted ridiculous money to pay before I can get out. The problem is the mobile internet might not work for days and suddenly comes up. The same thing with mu broadband. I have called several times and they will carry out the stupid test they claim to carry out and still the problem remains. They sent the engineer to my house and the engineer could see the problem and escalated it. BT engineer came and realised that there was a problem outside in the cable box and worked on it for the broadband to work. After some hours it went back to the old on and off internet. Guess what? I suddenly realised that I was charged £50 extra on top of bill for the engineer that came for the problem that I am still having and just fed up of calling them. When I called TalkTalk, I spent so much time from one section to another section for the problem to be solved. Within a week or two, TalkTalk make sure they charged me this extra for the data I do not even enjoy and so many months I don't use up to half of the data. Presently, I have to pay over £50 because they claimed that the mobile data has been overused less than a day. They are so quick to cut you off until they get the money they believe you have exceeded but difficult to fight this with them because they only know how they calculate the ridiculous data. My neighbour told me that they can not provide super fibre they are charging me for in my area as their exchange is more than a mile to where I am leaving and TalkTalk knows this but they promised me that if I pay extra for super fibre I will get fast internet connection. This is a big lie as it is even worst now to connect to the internet than before I signed for super fibre. How can I get out of this legalised robbery as I am not getting what I am paying for? and they are not ready to tell me the truth. When I get the internet connection on my broadband it is less or around 8MB even at super fibre contact and just the same as I was getting before I started paying extra for super fibre. I was promised up to 24MB but never get 10MB since. My new contract runs out early 2016 but I don't know how I'm going to wait till then having 3 mobile lines for the family and broadband as well. Can someone pls help!!!!!!!1
Reviewer
Jamie
Location
Gayton
Date
28/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shockingly bad at everything. I'm struggling to even write a review of how bad they are.
Reviewer
roberto
Location
milton keynes
Date
28/12/2014
Comments:
Absolutely disgraceful service. Customer service was so bad from beginbing to end. Didn't want the essentials box anymore (which was free to start with) they tried to charge me £100. Then they said they'd wave the fee if I posted the box back. Done that, heard nothing for about 4 months then suddenly I contact them to sort an issue and they tell me they 'never received it' highly convenient. They are now trying to charge me nearly £300 for a breakage fee after telling me when I signed up that the amount I would have to pay was no where near that. I would recommend that no one ever use talk talk. They simply want to take your money and it isn't just me. Couple of people I know have experience bad customer service and money grabbing. NEVER USE TALK TALK
Reviewer
nigel
Location
scunthorpe
Date
28/12/2014
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
One of the worst customer services department ever. We had a sky sports package paid for until 6th January 2015 at half price for £15. They charged us an extra £5 in December. When we queried this they said it was an error. They said they would sort it out. Then they cancelled the sports package without us knowing until I tried to watch a football game. Got on phone and said it was our fault. Tried ringing them. They would not Listen to us, kept trying to say we cancelled when we queried extra £5 charged by them. Waste of space, as soon as contract up we are changing, have had nothing but problems with them and they DO NOT LISTEN we you speak to them, it's always the customers fault. Worst service ever
Reviewer
Frankie
Location
Northumberland
Date
27/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
WORST COMPANY EVER!
I strongly feel that even giving 1 start is Far Too generous!
-appalling customer service - complete liars, passed from pillar to post, apparently no managers (then when u speak to a 'manager' they later on tell you they aren't or someone else does. Hardly understand what your saying, don't document the conversations, don't reply to questions, don't listen, skirt around everything. Tell you they will call back and don't. When they finally admit they have screwed up and offer you a resolution they don't follow it through
-over charge, get the bill constantly wrong. Due to information being documented incorrectly and poor English understanding they are unable to understand what's going on and make up false excuses - takes over 80 minutes on average to get sorted.
Continue to try and charge money or take money from your account even when no loner with them. Fail to pay back money they owe.
-FREE youview box isn't actually free - no matter how long you have it! Even if you send it back they may still continually try and charge you.
- constant problems with equipment sent out, charged ridiculous fees for "engineers" coming out even though they tell us it's talk talks problem on their end and nothing they can do
... I could go on and on, but basically...
STAY AWAY FROM APPALLING COMPANY
Reviewer
Spiderpig07
Location
Bideford
Date
27/12/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Speed his measured in Eons rather than mbps, all is well until things go wrong and then you find out the whole company call centre is based in India and no one is capable of understanding your problem!
I spent 3 months getting my internet connection back with talk talk! in the end it was a very simple fix that BT spent 10 mins sorting, pay the money and go with the company that owns the network, you may save a few quid each year but when it goes tit's up you will spend ages getting anything sorted.
Reviewer
Steve
Location
Essex
Date
27/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I had TT BB for over a year without much trouble. Then I upgraded to the TV package..... TT slowed my BB from a rock solid 17 to about 8. When I phoned them they said its was the DLM that had picked up a problem on my line. I them went through months of messing about tooing and froing. I then stopped using the TV and my internet connection speed recovered without any fix. The You View box they supplied needs to be restarted every other day as it locks up. The wireless router will only allow wireless devices to connect for about a day, it also then needs to be restarted. Honestly I would say TT are the worst BB supplier I have ever used. I will not use them ever again even if they where giving it away free.
Reviewer
Sally
Location
Hyde
Date
25/12/2014
Comments:
I took out an 18 month contract with Talktalk and after 12 months I moved house and contacted them to have the equipment installed at new address. They said that they would do this if I agreed to a brand new 18 month contract, I said no because I was only going to be living in the new house for 6 months, they refused to do anything and advised me that I needed to carry on paying until the end of the contract which I did, even though I wasn't getting any service from them, I made it very clear that I was not happy to pay but they said that until the contract finished I had no choice. They are now chasing me for additional money for the month after the end of the contract. DONT GO WITH THIS COMPANY, GO WITH SKY THEY ARE REPUTABLE AND NOT CONMEN
Reviewer
Craigj
Location
Dukinfield
Date
24/12/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I have only just joined and the service is unbelievably poor, each customer agent says something different , I cancelled tv and phone because there was missed box dates and no new dates offered, super broadband dates were missed twice and each agent were telling new and different connection dates ! Customer agent not remotely interested when I cancelked God help anyone using this company , good luck !
Reviewer
Does it matter?
Location
London
Date
23/12/2014
Comments:
I wouldn't even give it a star if possible. Very appalled by the service. Broadband doesn't even work. Only for a few seconds and then turns off. The customer service helpline and nor the manager does anything to help. Its disgusting to see after I was promised high speed broadband and was told that they have fixed it from the last time we had TalkTalk. Its worse than a nightmare. Seriously the net when it is working, I would say that it is slower than a turtle but that would be an insult to turtles.
If you are thinking about going with TalkTalk, I recommend that you do NOT! GO WITH SKY THEY ARE MUCH BETTER! TRUST ME! I would spend hours writing pages and pages but words can not describe my temper!
Yours Sincerely,
A customer who is suffering from worse anxiety than started with!
Reviewer
mr bowers
Location
RYE
Date
22/12/2014
Comments:
there are no zero star to rate your service.
Reviewer
Katherine
Location
Essex
Date
22/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish! I have never experienced such bad customer service in my life.
My internet failed every 2minutes for a year and a half and they failed to do anything about it - blaming my laptop when it could connect to other networks fine.
My student house has Virgin media and I think in future it would be best to AVOID anything to do with this company.
Reviewer
Alan
Location
LEEDS
Date
22/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
5.00 stars
Comments:
If you're looking for a cheap mobile deal, do NOT go with talk talk. Their coverage is practically useless. Where I work, I have to walk around the building looking for a spot where I can make calls (I work in Huddersfield). When I visit head office, I have zero coverage all day, no matter where I am. I have to wait until I'm 2 miles on to the motorway before I get any signal. And then it's intermittent.
I'd hate to think what would happen if I needed to make an emergency call! Someone could die by the time I got a signal.
Oh... and their broadband deal! I paid up front for 12 month subscription. And now they increased the price so I only get 11 months for my payment! Anyone know who I should complain to?
Reviewer
alexander
Location
dudley
Date
21/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Been with talk talk no for 8 months in new house and had nothing but trouble, i had no troubles before but an talk talk assistant telephoned me one day saying my broadband was extreamly slow and if i wanted to upgrade to fibre which i did, then the tele took forever to "wake up" and has done so since, alsi just brought a movie boost and had to phone talk talk as channels dont come on and it is like the remote control signal isnt going to the tv box. I currently have to reset the tv box up to 9 times per day to receive the tv. So avoid talk talkat any cost currently looking for new provider.
Reviewer
Hate talktalk
Location
Leicester
Date
21/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I could not get mobile reception in my house , which the customer service advisors could not understand . Advisors are really poorly trained and it took me one hour to cancel my mobile contract and get a pac code. Please stay away from taltalk .
Reviewer
c
Location
london
Date
21/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Orderd a brand new sim plan it arrived and transferd my number as soon as i did that the sim was dead so i called them they said theres a problem in area pls wait until 5pm i did nothing so i ring again next morning 8am get the same pls wait until 6pm i did nothing i got pissed of i asked for the maneger he says the same thing so i said to hin how can it be the area i orderd 3 sim cards 1 for me and 2 for my aunt we live in the same area we recievd them at the same time so how can hers work and mine dont he says says ohh yes thats what i am trying to find out i said send me a brand new sim or cancel my contract he said ok so i wait another 5 days so thats like 1 week without a sim so nobady can reach me so i insert the brand new sim again no signal i got pissed of i rang them up he did the check ups and he said to me theres anerror in the sistem and i need to escalate it to be fixed it takes 24 to 36hrs i said to him are you sure and i explaind what was going on for a week so i said to him wy dident the other idiots find this problem he said i dont know when i check its the first thing that comes up so i wait again and its fixed finnaly but think about it i spoke with 3 peapole icluding the maneger and nothing uselles so that wasbfixed now i have internet problems i only connects when it fills like it so havent botherd yet to call them so if you are thinking of going to talk talk think 2 times ps sry for my eglish its a bit rusty
Reviewer
Jeff
Location
Nantwich
Date
20/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Intermittent connection.On contacting talk talk they ran a test and said it is a internal wiring problem and I need to get someone to check the wiring. Nothing wrong with the wiring sometimes runs for 24 hrs without problems.Asked for a replacement modem said they can't do that .This last happened 3 months ago and then settled down again until now. They will not accept its their problem. Considering changing provider
Reviewer
David
Location
Essex
Date
20/12/2014
Ratings
Satisfaction
1.00 stars
Comments:
As a long standing TT customer and having relatively few problems with them. I recently saw a talktalk promo ad on their website to 'add fibre broadband to your existing package' without exclusions. I contacted them to sign up. Fibre optic was available in the area so no problem. I was told that I could not add the fibre as my package was a legacy plan
( what's that ? ) I asked for a more detailed explanation but they could not give me one. I made a formal complain to there CEO, no reply!! I then made a complaint to the TT Sales and Advertising Compliance Manager who overseas the application of the TT Code of Practice ( which their ad breached ) and as yet have not had a response. The package that I have had for a number of years ( which I have added to without having to upgrade to another plan) is Talk International Anytime with unlimited broadband downloads.
I have come to the conclusion that TT in order to off load some of their older plan/packages irrespective of the loyalty shown by their customers, is to simply deny them that which is available to newer customers in order to then apply higher charges for the services that come with the later plans/packages.
I would be interested to read from anyone that may have experienced the same treatment.
Reviewer
michael
Location
United Kingdom
Date
19/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
dont know where to start lol...started with basic package including tv phone and broadband but im a gamer and broadband wasnt up to scratch so upgraded to their top package and OMG its like nothing has changed!!! I get disconected from game servers for no reason even though my console is wired to the fibre modem! even when try watch a movie and nothing else using internet i get error messages saying can not play the film because too much using internet?? lmao as for customer service that is terrible cant communicate with them and they try making out its you or your items that are at fault even if your ringing about charges that have appeared they make out its perfectly fine and that you owe it well for the service i received i believe i am owed money for paying for such a crap service!!! im paying £60 odd per month for absolute crap!!! They dont notify you when your coming to the end of your contract or anything its ridiculous... DO NOT JOIN TALKTALK! i will be gone from them soon!!
Reviewer
DAVE
Location
MANCHESTER
Date
19/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The worst company i have ever dealt with they forgot to request my direct debit and sent me a demand for payment, and continued to hassle me with phone calls.told them were to stuff it and the charged me 67.00 to terminate, thats if they remember to request it.
Reviewer
Sam
Location
Oxford
Date
18/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well I have just learnt the hard way about TalkTalks terrible broadband service. I rang up on the 5th of December to let them know i was moving into a new property on the 16th, so it was confirmed they would cancel current internet on 15th and new house would be live on 16th. Received confirmation of my go live date. Well suprise suprise it wouldnt connect as it isn't activated. Now I have to wait until the 22nd so I'm currently paying for nothing. Terrible service, do NOT go with them. Go somewhere else!
Reviewer
Brian Mallott
Location
Flamborough
Date
18/12/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Looking down the reviews - below - makes interesting reading as it seems to show that the Customer Service offered by TalkTalk is steadily getting worse as time goes by. In my case the equipment has - thus far - exceeded all expectations - apart from their “System” insisting that there was a problem with my router connection - in-spite of the fact I was 'on-line' and it was working correctly at the time – it is their management of my account that is “Unbelievable” and I have now resolved to go elsewhere when my contract ends. Their Customer Service philosophy seems to be “Pay-up, Put-up and Shut-up. Treating the customer as nothing more that a revenue stream for their benefit and if you have any issues they will have a stab at fixing it but if they cant - well there are more where you come from! I had moved from Northamptonshire to one of the more “out of the way” parts to Yorkshire and TalkTalk were the only internet and telephone service providers who could offer the service I needed – and as I say it does work – so far. The main problem is/was that they insist on a ludicrously low monthly telephone call charge limit - £20 - far below even my modest monthly requirements. After I discover this six months ago this I called TalkTalk – no small effort in it self – I arranged for it to be increased to £40 – or so I thought. I had no problems until 2 weeks ago when I had a reaction the some treatment at the nearest Oncology Center – about 50 miles away and had to be hospitalized. My wife was trying to keep updated with my progress only to discover that the telephone call charge limit had exceeded £20 - not the £40 at it was supposed to be. After 24 Hrs incentive treatment at the hospital I was sufficiently recovered to call home – only to discover that my wife was in a flat spin having exhausted both her mobile battery and pay as you go credit and the phone not working – and it was only the fact that I called her that I was able to reassure her of my recovery. We resolved to sort this out with TalkTalk once I was able to return home – and that is when all of the fun and games began. TalkTalk don't make it easy to “Talk” to them - indeed that put up as many barriers as possible – and if you express negative opinions as to their service they just cut the call. Is it such a big thing to 'talk' to a customer and fix an small problem before it becomes a big one? It is now clear that they have no intention of improving their service – in-spite of their pronouncements – the best judge's of that service are after all the users as other have found also. BT – bless them – are now rolling out vast infrastructure improvements in our area so other ISP's will be able to offer a service that I need - so by the time my contract ends I should be able to move on to the service I require but not one that TalkTalk seems able to provide.
Reviewer
John
Location
United Kingdom
Date
17/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I have had very slow to non-existent broadband connection for days on end over the last 7-8 weeks. In that time, I've had 6 Talk Talk or Open Reach engineers visit my house, and had my router changed twice, but I still have the problem. I'm not the only one suffering from this, my next door neighbour is, as well as several other neighbours on the Corfe Castle exchange. From talking to the various engineers that have visited, I have found out that many more households in the area are also experiencing the same problem. Talk Talk keep sending me texts saying that the problem is fixed, and I have to ring and say it isn't. I have spent hours sending off speed test results (often it's too slow to measure), and ping and trace route results. Every time I talk to a so called "fault manager", it feels like I'm starting from scratch again. Tonight, the "fault manager" said that she'd had a message from the "Network Team" to ask me to try a new router!!!! How will that fix a fault that many people have?!!! I've rarely come across such incompetence. One of the engineers that visited said that they thought that the problem was at the Corfe castle exchange or beyond it on Talk Talk equipment. It seems that Open Reach and Talk talk cannot have access to each others equipment and they don't (or won't) work together, and neither can they access BT equipment. What a recipe for disaster.
Reviewer
Pauline schuring
Location
Surrey
Date
17/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Never ever get a talk talk mobile or pay as you go contract,,ordered a mobile phone which arrived broken so sent back via courier which they have received and they are still charging me and taken money from my account phone never even used,customer service absolutely disgusting,been trying to sort out this problem for 3 months via phone calls emails and online support but still not sorted,passed from one person to another,please please don't give then your money go with tesco excellent service
Reviewer
paulius
Location
London
Date
17/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgustingly bad Internet, drops out every couple of minutes the people who work there are very lazy... only about 100mbs :( . worst mistake I have ever done buying this package and paying large amount for a piece of... -_-
Reviewer
zeza
Location
leeds
Date
17/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
one of the worst ISPs and phone providers is Talktalk they constantly overcharged and the speed of the internet was very slow, they wanted to change me £156 at the end of the contract for no reason, I had to dispute it before it got cancelled but that was touch and go... summarised my whole experience with them, never again!
Reviewer
cee
Location
mancheter
Date
17/12/2014
Ratings
Speed
2.00 stars
Comments:
Customer service via telephone is very terrible. They withhold information about possible charges and then charge after the deed has been done. If your are the type who doest monitor your bill payments you might be getting excess bill. Pay attention to each word they say and confirm before agreeing
Reviewer
D
Location
Edinburgh
Date
17/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
There is no word to describe how bad there customer service is. I have now been without connection for 10days. I have repeatedly spoke to their "customer service" to hear the same appologies, the same "you will get an update within 24hours". Yet after 10 days I still have nothing. Nobody can tell me what's going on or how long it will take. While this is going on they have no shame in billing me for another month of service that they are not providing me with. There is nothing their customer service staff can help you with. I have just been served the same pre-made speach 10 times. As far as leaving them goes, I apparently have to wait for 28 days before I can do this. Absolutely non-existant customer service and shocking behaviour.
Reviewer
Adrian
Location
buckhurst hill
Date
17/12/2014
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very good service. Thank you talk talk. Let's hope it will last.
Reviewer
Andy
Location
Liverpool
Date
16/12/2014
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Cant fault any of the TalkTalk services/Products. I am a Broadband engineer and can honestly say that more than half the people on this forum haven't a clue of how Broadband works and what to do to get the most reliable connection. Each household is different in terms of speed and reliability. Slow speeds can be down to a long line length from the nearest exchange from which a customer signing up should know what there getting before they sign up. Speeds are UPTO and you should not expect lightening throughput just because someone you know has a certain figure in regards to speed. Internal home setup is a big factor in slow unreliable speeds as on my travels I have visited 100's of homes in which the end user hasn't added a micro filter to an extension socket using a phone or using shop bought extension cable which is cheap cable only suitable for phone not Broadband. There are many factors that prevent you from not receiving an excellent reliable connection and there is plenty of information on the web.
I have TV,BB Phone and mobiles from TalkTalk and have no issues with anything. Fantastic value and a great service beats any service provider out there.
Reviewer
Sindigo
Location
Dorset
Date
16/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Don't do it. Customer service unbelievably inept.
We've spent 15+ hours on the phone trying to get connected only for them to cancel the account, then have to put through a new order which left us disconnected for 2 weeks. No apology offered.
We've had to wait in to get routers which never turn up, then got two at once.
TV service incredibly slow and unresponsive. We actually have fewer channels now than we did with our freeview box. Though a few of them are in HD now.
It is also impossible to make a complaint. No-one can take one from you. They say they can, and then they don't.
When you phone them up they never have your notes and you have to start all over again.
They are, without doubt the worst company I have ever had to deal with. It doesn't matter whether it's over email, Twitter, phone or live chat. They're all useless.
If you still go with these clowns after you've read the reviews on here, you have been warned. For anyone who is stuck in a contract like us, you have my sympathies.
Reviewer
John
Location
Newcastle-under-Lyme
Date
16/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
You don't 'have' Talk Talk, you suffer from Talk Talk - a bit like having a chronic ailment. The difference is that you are stuck with poor health, but you can get rid of Talk Talk. We have Talk Talk phone and broadband and can't wait until the contract finishes in April '15. Never again. If you like being lied to repeatedly, ripped off, and to be stuck with slow and often non-existent internet access - then Talk Talk are for you. Never let them persuade you to extend their contract by discounts or bribes of free YouView boxes - better still never sign up with them in the first place.
Reviewer
Chris
Location
Holmfirth
Date
16/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would rather be without a phone or broadband than use talk talk. I am still on hold with them after an hour.
Reviewer
Jessie
Location
Sheffield
Date
16/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT use TalkTalk boardband! It's even slower than turtle!!
Reviewer
Neil
Location
United Kingdom
Date
15/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
applied for line 13th october, now 15 december, still not connected (despite the fact that a line had been recently disconnected).
They obviously have a terrible relationship with openreach, an absolute stinker of a company. I would avoid at ALL costs.
Though it pains me to say it, your probably best off going with BT due to the inexcusable behavior of Openreach. This industry is ROTTEN to the core
Reviewer
ElginCityBlue
Location
Swindon
Date
15/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Tried to leave them and go with another supplier, BT. They were unable to take over the line so I had to cancel my TalkTalk line and have a new line installed. Talk Talk refused to correct the matter within 30 days so I had to pay more get a new line installed. They effectively blocked me changing providers.
Reviewer
Paul Willis
Location
Lincolnshire
Date
14/12/2014
Ratings
Satisfaction
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I consider myself to be a pretty patient person - but even I was becoming exasperated in the past half an hour!
You see yesterday I contacted the TalkTalk Helpline because our YouView box is stuck in the middle of the start-up sequence (it's been 'Nearly Ready' for about 20mins). I was talking to 'Ashley' (from his accent I'd say not his real name) and had a real problem trying to understand what he was asking me to do to 'resolve the issue as soon as possible'. Press this, reset that, plug it into a different power source. The upshot is that an engineer is booked to come out next week and I hope he gets it sorted. If the fault is found to have been caused by TalkTalk supplied equipment then this visit will be free of charge. BUT woe betide us if the fault is found to be with our internal wiring or setup, or if no fault is found because then the Engineer visit will be £50 (inc VAT). And if the fault is found to have been caused by the TV equipment being damaged by us - £200 for the box! I think it's time to switch to Sky...
I called again and was put through to Ralph(!) who I asked about how much they would charge if I wanted to cancel my contract early. After literally ten minutes he managed to tell me the amount of my bill (which I've already paid). Eventually he cottoned on to what I was asking and put me through to a colleague in the accounts department - called Siobhan (her real name) based in the UK who answered my query within 2 minutes and was a l lot more helpful. I should make very clear I am in no way xenophobic or racist but if you employ people to provide a voice-only service to UK customers at least employ people for whom English is either (a) their first language, or (b) a fluent second language. Rant over.
Reviewer
matt
Location
bristol
Date
14/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
An Engineer didn't finish his job he simply plugged the devices in and left. The Reciept stating the engineer will check that your broadband is working (will require access to a computer) before leaving was NOT done. When i rang to complain we were only getting half the speed, the lady on the phone went through to then be told me they can send the engineer back out for a charge of £65. I questioned why i will be charged £65 for an engineer not doing his job in the first place , She told me the problem isn't from there end it. Nothing more they can do about it. 'We have refreshed everything from our end please observe it for 48hours then call us back if there is no change so we can book an engineer'.
I highly suggest do not get yourself caught up with talktalk, stay away.
Reviewer
amit kupfer
Location
london
Date
14/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Worst of the worst!!! Don't get closer to this company!
Reviewer
Irena
Location
Northumberland
Date
13/12/2014
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I purchased a Talk Talk broadband and phone deal from a door to door sales woman. I did not have a provider before so I wasn't switching. She made everything easy for me to order on the day, it took about 30 minutes. When the activation day came, I set up everything and was online soon after. No problems so far and the download speed seemed satisfactory. However, after switching to another provider, I noticed my pages were loading much quicker, so I don't think I was getting all the speed my line could handle with Talk Talk.
The problems with Talk Talk started to arise about 6 months on. Nothing major, just in the last 6 months of my contract they put up their line rental up twice; the second time it was very near to my contract ending (12 months) and they also announced price hikes in phone connection charges, which made me want to switch. After the 12 months were up, I checked my account and my bill was £1 higher than usual (not including line rental), although there was no mention anywhere in the contract that the price might go up after one year. And yes, I read the small print too.
I was advised by the provider I was switching to, to contact my current provider to tell them I'm leaving, although in hindsight I shouldn't have done. Or maybe I did the right thing, otherwise Talk Talk would have had a better review from me... I didn't need a MAC code anyway...
So an adviser answered in a very thick accent (I don't mind outsourcing, I'm not a native English speaker neither, but please hire people that are easy to understand), which made me ask him to repeat himself a few times, making the conversation frustrating from the start. He then proceeded on asking me who I'm switching to and why and trying to trash the provider as best he could ("they are lying to you", "the deal on the website is not what you're getting", "many customers return from them after a few months"). I explained to him several times the deal I switched to, and that it is not available on the website, he kept on saying that I will not get that deal, because it's not what he sees on that website right now. In the end, he said, "Ok, if you FEEL you're getting that deal, then fine." - like I'm an idiot who can't read. From this point on he started to offer me deal after deal, but even he offered free broadband and line rental, I wouldn't have taken it, for being made to feel like I did. The deals he offered were not suitable for me anyway, they included unlimited phone, and I used my landline maybe 5 times in a year (3 of which calling 0800 numbers). This call took a long time, by the end my daughter woke from her nap and started crying and told the adviser this, so could he tell me quick if I need a MAC or not. No, it took another 5 minutes for him to read some pre-scripted stuff, then telling me I don't need a MAC, then trying to flog me yet another deal... URGH! I obviously had went to my daughter by then and I'm sure he could hear her crying, but he was still trying to make a sale... Management, what are you doing???
Reviewer
Sebastian
Location
Spalding
Date
13/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Like someone before me said - talk talk deserves no stars. Telephone line modems 15 years ago were more reliable and faster than this piece of crap. My connection is working all the time apart from some of yours...but it is "working" if you know what i mean. I always checking ping by -tracert command which is best way to see what is accualy happening. Almost everytime tho, i see connection to router - ping like 500 to 1000 (should be 1) so at the end ping is something about 2100-3000 (my record is accualy 7100). Even if i have ping "1" to router(which is reeeeaaaaaaly rare) it tends to jump to 300 with no reason. Usually i cant even browse sites, takes ages to view even simple pictures from auction on ebay and watching movies in lowest quality on youtube is something that i can only dream about...I can describe this service in 3 simple words: FRUSTRATION, INCOMPETENCE, WORST THING SOMEONE EVER MADE (well this is accualy 7 words but you get the point right?). Everybody - keep away from talktalk. Someone should do something about it, because it is legal cheating to people.
Reviewer
Laura Taylor
Location
Essex
Date
12/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Talk Talk for 7 years. I have never had the best connection from day 1, and everytime I call the customer service team I never get anywhere and end up just repeating myself over and over again because they do not understand what I am telling them. Every time you call them, you have to explain the whole issue again because they do not communicate between departments (they claim they do) and all my previous notes are not there, and it may as well be the 1st time I have called them every time! If you get angry, they respond like a robot and just keep reading out scripted text and then say no to everything and just keep saying "I am sorry to hear this" Don't tell me your sorry, I know you don't care, just get me an engineer today and fix the issue! I logged a fault on the 22nd Nov 2014 and to date it is still not fixed. I booked an engineer for today Friday 12th Dec and Talk Talk cancelled it and closed the case as resolved, but conveniently left no notes as to why they did this? So I had to start from scratch again. I have had my line tested 15 times by Talk talk over the phone, and each time it has come up with the same result, and I have now had 5 engineer booking and 1 one them was cancelled by Talk Talk! I feel totally helpless, I beg, cry, plead, scream, shout, swear, I'm nice, I'm everything and nothing gets me anywhere, I hit brick walls time after time and end up with the same outcome....test the line, book an engineer still got a fault, call the team, test the line, book engineer, still broken, call the team, test the line, book engineer....are you getting the pattern here?
Do your self a favour, go to PLUSNET! they have UK call centres, I'm now looking into legal way to leave talk talk and get out my contract early with fees to do so...any suggestions would be great!
Reviewer
Keith
Location
Dorset
Date
11/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up for Simlpybroadband and phone (the call took 45 minutes!) in late November. This process included booking an engineer to install the router. All I then had was hassle. The TT salesperson said TT would arrange the land line switchover from BT. My existing ISP (AOL) sent me an email advising that TT had advised them of the switch date. Next I got email from TT telling me to set up a password and access my new on line account. After many attempts to do that I phoned their help desk. They spent 40 minutes talking me through various ways of setting up a password. All failed.I was then transferred to their manager. She said it was impossible to set up access until after the switchover date (then 10 days away)!! I ignored further emails telling me to set up password etc. 4 days before engineer's visit and switchover I received letter though post from AOL advising that TT had told them that the switchover was cancelled!! TT's helpdesk were very apologetic for not telling me and said that for "technical reasons" I would have to re apply after 12 December! They said they would give me £20 as compo for my troubles. They told me to contact BT incase BT were going to cut me off and leave me without a land line!! Tomorrow is the 12th. I wager that the deal they were offering me (as an AOL user) was oversubscribed and wont be on offer on the 13th. But I could be wrong of course.
Reviewer
E.Wilcocks
Location
Cambridge
Date
11/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Gave up on TalkTalk broadband after experiencing incompetence, unprofessionalism, inefficiency, poor communication and downright rudeness.
Our broadband wasn't working after initial set-up. Contacted TalkTalk who went through basic steps to check it was set-up properly, and then they sent an engineer. Still didn't work. Contacted TalkTalk again. Operator started from the start and went through set-up steps, AGAIN. Sent out engineer, AGAIN. And repeat one more time. Frustrated and evidently getting nowhere, we decided to cancel the service and try elsewhere. I then had a tug-of-war with TalkTalk to get back set-up costs and first couple of months payment. Eventually got this back after being passed around call centres and re-explaining situation every time.
If your connection works, you're probably fine. If not, expect long waits on the phone and for engineers to turn up, and terrible customer service.
Reviewer
Matthew
Location
Rochdale
Date
11/12/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Broadband is good but we left as of the lack of channels we got in this area. When we tried to leave talk talk refused and said they wont cancel we had to ring them about 6 times before they agreed to do what we asked and end the package we agreed to pay the fine to leave it was £98. Very Rude!
My advice is don't even look at them if you try and leave they are very rude and nasty... never again!
Reviewer
Dave Wall
Location
Manchester UK
Date
11/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
THE WORST CALL CENTER IN THE WORLD ...... EVER ....... call center not in the UK (until you want to cancel) then amazingly you are transferred back to someone who is easier to understand ..... IN THE UK ....... ABYSMAL !
Reviewer
Simon
Location
London
Date
10/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I called talktalk and there sales people estimated my bb would be 11.6mbps I know this is only an estimate but when I started to receive bb my speed was 3.2mbps, called and complained "give us 28 days to rectify your speed sir" I was told or else you can cancel free of charge. 28 days later and a £265 bill for breaking my contract becaseu it was only an estimate speed not a guaranteed speed. Customer services lost their temper with me, all they were saying is "you are getting the national average speed" but I signed up to a contract of 11mbps not 3mbps so I have Virgin media coming next week with fibre @ 100mbps (hopefully) avoid TALKTALK at all costs they will lie to you to get you into a contract and do whatever they can to charge you money.
Reviewer
Fatin Mohsin
Location
Surrey
Date
10/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A very bad services. They change the monthly charge after the first month of contract . DO NOT GO WITH THEM. STRONGLY NOT RECOMMENDED.
Reviewer
M_
Location
Leeds
Date
10/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
terrible broadband speed, they siphened money from my account and when I can to move to another supplier they hit me with a £150 charge that wasn't even in the small print which i am still disputing
Reviewer
Mel
Location
Bluewater
Date
10/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I recently moved and found what I thought is a good deal from talktalk. I finally got everything set up and was told my line would go active on a certain date...which it never did. For just over a week I was waiting for my line to become 'active' but it never did. Being 9 months pregnant, living on my own and having poor cellphone service in the area, I needed it to work. I ended up cancelling the contract which wasn't made easy either by the rude staff and me having to repeat what I said SEVERAL times as i kept being transfered around...I am sure I spent a total of 4 hours to them. I am finally free from them and with a better provider but talktalk still owes me money!!! I don't see the point in paying for something I am not getting...I fulfilled my end of the contract but they didn't play their part. If i could give less than 1 star I definitely would. Good riddance!!!!!
Reviewer
Happily Retired
Location
Runcorn
Date
10/12/2014
Ratings
Reliability
2.00 stars
Comments:
Appalling service, I spent hours on the phone trying to get them to improve my broadband speed of less than 0.5MB/sec at peak times. First Engineer didn't turn up, second Engineer phoned to say no point as just congested line. After 2 letters to CEO they admitted it was a problem area and I have signed up with BT now. Quite the worst Company I have ever dealt with and definitely one to avoid
Reviewer
Carina
Location
Battersea
Date
09/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Don't EVER signup with Talk Talk! Started out with simply Broadband, but they couldn't provide the speed needed. So called back after the 2 weeks test period. They suggested to send out an engineer. We agreed on a date and time. I was informed a £25 fee would aplly if I wasn't at home. They also offered me an upgrade to fibre optic which of course increased the monthly fee but I didn't have to pay the upfront fee for the internet. They day came of the engineer visit. No one showed up. 2 days later I called Talk Talk just to make sure I wasn't charged for a missed visit. I was assured this wouldn't happen as the probably was at the exchange then. Then my bill came. Normally it would be for £21.70. It was for £85.56!!! called back only to be told that it was for a missed visit and upfront fee for fibre optic as well as two months rates ( would have been nice to have know the latter when we signup). Tried to dispute the fee for the missed visit. But they answered they didn't have any notes of my phone call with their employee who assured me I didn't have to pay for the visit. The same with upfront fee for fibre optic! what a load of c...!!! but they did tell me if I wanted to have their complaints team call me within 24-48 hours!!! such a joke! Go with Sky instead. They might be pricier, but at least you don't have to double check your bill every month!
Reviewer
Fazzi
Location
Glasgow
Date
08/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was previously with Aol since 2003 and my broadband was fairly recently taken over by Talk Talk and since then it has been nothing but bother. As an Aol customer Talk Talk have not changed the details of my account and still have my old address from 8 years ago (even though I advised them when I moved) and had the audacity to charge me £25 for sending an engineer to my last address. Their customer services are deplorable with people who cannot understand what you are saying and who cannot speak good English. They even had the cheek to ask me if I could speak English.Trying to contact them by e-mail is almost impossible as I still have my old aol e-mail and nothing is listed on my account. I have also spent countless hours on the phone and would have been as well sitting talking to myself. At least I understand me(sometimes. My advice is to steer well clear of Talk Talk or you will be talk talking for hours to no avail. Absolutely useless and their broadband is garbage as far as I am concerned.
Reviewer
H
Location
Date
08/12/2014
Comments:
Talk talk is the worst providers to go with if your thinking of joining don't as there signal is weak and customer service is rubbish also.
Reviewer
Mrs Walker
Location
Scotland
Date
08/12/2014
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Comments:
So far it's been very difficult to stay patient on the phone to customer services...long unexplained silences, repetition of stated facts and inability to answer what I thought were reasonable questions led to a pretty poor impression and that's just for connecting the phone line...I'm dreading the TV and broadband issues. Feeling anxious that I've swapped to them as even basics - like having two different go live dates on two letters for telephone- are not right. Doesn't inspire confidence.
Reviewer
GuruPrasad
Location
Barnoldswick
Date
08/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I took the broadband connection it worked only for two days and stopped working. I called customer service many times, each time new person and same story telling about the issue and they advice to remove the front socket plate and check, etc.. but no resolution. They promise that the issue will be resolved within 48hrs but still after 12 days no internet. Every time I call they change the issue reporting date, as it looks like the issue is only few days old. Very bad service, please suggest me how to complain with the Authorities? Talktalk is just cheating.
Reviewer
mark andrew
Location
Tyne And Wear
Date
06/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I left talk 3 years ago and joined orange who gave me a new no. 3 wks ago i noticed i was paying for my old number still ... £880 ... It.s physically impossible to use this service ...i have zero usage charges and Talk say I didnt tell them i was changing ..despite me asking for a mac code which they now deny. Appalling company ..I.ll never ever use them again. Bandits.
Reviewer
Rino
Location
London
Date
06/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk is a very bad company with a rubbish broadband speed that is slower than a dial up. They also have a pointless customer service.
Reviewer
Shah Hoque
Location
Cardiff
Date
05/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay AWAY! Absolute waste of time. I've hd 5 engineer appointments scheduled and on all 5 occasions no engineer turned up (10th, 14th, 18th Nov and then 3rd, 5th Dec).
On the 3rd occasion an engineer logged that he couldn't find premise therefore left (no phone calls to either myself or his office to get help finding premise) and on 4th occasion apparently tried contacting me (I had phone on me all day on loud ringer) but was incorrect number so again left. Fact is I re-confirmed my number with TalkTalk on 5 occasions and left my wife's number and reception number so he had no excuse other than he couldn't be bothered or he had to run for his lunchtime sarnie! Absolute disgrace, waste of time, no respect and sheer laziness.
Unhappy customer (before I've even joined!!)
Reviewer
a. tregellas
Location
United Kingdom
Date
04/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
customer service terrible,not capable of sorting a fault with a very poor internet service,still a on going problem after 4 weeks,conned into new 18 months contract, will change to a different company when contract ends, NOT RECOMMENDED.
Reviewer
Cuteboy
Location
Hertfordshire
Date
04/12/2014
Comments:
Jesus, I thought BT were a bunch of morons but talk talk REALLY take the biscuit.
I've had "intermittent dropping out" problems for about 18 months, and finally managed to get a Talktalk engineer round to try and sort it out. he did a few tests, then categorically and unequivocally told me there was a problem with the BT line. He then booked a BT engineer to come out and check.
I then got a call from some absolute numpty at Talktalk, who told me that he had run tests and there was nothing wrong with my phone line. He blamed "the wireless" ( whatever that is ) and said that my system was dropping out because of interference from my fridge!!
What this dickhead didn't realise was that my TV is connected by a cable to my modem.
The whole bunch of them are ignorant twats!!
Reviewer
Greg
Location
Birmingham
Date
04/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Quite simply - the WORST customer service experience I have EVER had. Full stop. It was so bad I have even taken legal advice
Reviewer
MrsBwem
Location
Leeds
Date
04/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DON'T get talk talk Internet! I have just spent over 2 hours on the phone with them because my Internet connection lasts less than a minute then goes. Now I have to wait 5 days for an engineer to come out to look at my router, while I'm left without any Internet connection to my laptop, meaning I can do none of my uni revision or work for my deadlines next week! It's always been slow but this is ridiculous! And to leave it will cost me £280+! seriously would not recommend talk talk to anybody.
Reviewer
Mohammed Ali
Location
Greater London
Date
04/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Very, very bad! Please don't go for them! They always change the contract price despite them saying its 'fixed'! When ever you call them they always pass you to atleast 4 people who all have something very different to say. Also, they apparently have like over 10 managers.
Reviewer
Dontgettalktalk
Location
london
Date
04/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
useless absolutely useless cant wait to finish contract and go back to sky!!!!
Twats!!
Reviewer
Jorge
Location
London
Date
03/12/2014
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Contradictions everywhere, 70% less of advertiser speed and nothing, never, it is their responsibility. I moved home, promised aprox 17Mbps and I'm getting 4.3, 100 yards from the telephone Exchange. Shame.
Reviewer
ali
Location
ne46xp
Date
02/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk has an extremely poor customer service, there phone services are soo terrible. there is not point even having internet as it would not work in the next room. i have cancelled my contract with Talk Talk and paid the cancellation fee and asked if there is any other payments and the answer i got was this is all now after couple months the are asking me to pay £20.00. do not join talktalk. it is very poor and i wouldnt even want to rate them 1 star.
Reviewer
Aaron Goodrum
Location
Perth
Date
02/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am so disgusted by TalkTalk's service that I don't particularly wish to spend any more time than necessary thinking, speaking or writing about them - they have already wasted enough of this.
So in generic brief, they are the most pathetic providers of any service I have ever come across. Their customer service is outrageously appalling and you purchase their services at your own (considerable) risk!
Reviewer
Luke
Location
United Kingdom
Date
02/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Quite simply the worst experience I have ever had with any company.
Spent months trying to get them to install. When installed it often failed. Customer service was like a circular vortex of incompetence, hours and hours of my life wasted.
Eventually decided to cancel the contract, a process which again took hours and significant interaction with cynical and deliberately obstructive call cente workers. Was then FURIOUS to find three months later that they had continued to charge me!! Called up to complain and get my money back and was essentially called a liar.
If I had the time I would actually consider suing, as their actions are above the merely incompetent and bordering on the illegal. They effectively stole three months of rental from me.
Avoid these jokers like the plague.
Reviewer
Jon Murray
Location
Newport, South Wales.
Date
01/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
5.00 stars
Comments:
Where to begin.
I ordered talktalk Fiberoptic broadband when I moved into our new home.Got told I would need to take a normal broadband (phone line) before they could switch on the fiber.
Silly me, I agreed to this and the date came. Like clockwork the internet was working (>1mb/sec). Called as agreed to switch over to the package I told them I wanted.
Now they can't do it?. Wow - simply wow. Spoke to several people on the phone and they finally agree I had been miss sold the service. Talktalk agreed to cancel it the day my BT Infinity was installed (straight to the package I wanted in the first place).
The day comes and BT were faultless. Talktalk switched off as agreed in the previous call - all done and dusted.
I then notice I was charged £85 as a cancellation fee by Talktalk. Straight back on the phone to them. After having one of them laugh over the phone and me lose my temper with how unprofessional they are - They state they have issued a refund and it would be back in my account within 10 working days. Great all done.
Check 2 FULL weeks later and no refund by Talktalk. Straight onto the phone chat as it's now quite late. The support "rep" looks into the issue and says no refund has been processed and I need to login to the website under "my account". (I no longer have an account so I can't do this).
I mention this to the rep and say this needs to be resolved in a timely fashion of I will be taking this to a small claims court to which they reply "go ahead" and cut the chat dead.
I must mention I have talktalk in another property I own on the package I requested in the first place which I will be ending as soon as my contract is up with them and going to BT (Slightly more expensive but worth every penny to date!)
Stay away from Talktalk. They have lied constantly to get my business even after explaining I already have business with them. Now they are playing around and acting like children and not a company you can trust.
I don't write reviews but if this helps deter one customer I feel it's been worth my time.
STAY AWAY
Reviewer
Pcking
Location
London
Date
01/12/2014
Comments:
Shocking service. After waiting for 3 weeks and taking a half days holidays from work so I could be there for the installation - they never showed up. No message, no email, no notice. I called them and was offered no explanation and then told I have to wait another 15 days for installation. Horrendous service, horrendous customer service.
Reviewer
Felicity
Location
lanarkshire
Date
30/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusted with the latest trick, after being charged for a years line rental I called to ask they change it to monthly and refund me the difference. Being told this would take 28 days to issue a cheque I simply cancelled my order. Was then told I would have a refund to my account within 5 working days. Calling 9 working days later I was informed the refund had NEVER been processed and she would do it now and it would take 5-10 working days!! So had I not called to chase this talk talk would have been 170 quid up for providing absolutely no service whatsoever!!!
Reviewer
Natasha scott
Location
england
Date
30/11/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
by the way I only clicked two stars by mistake it should be one. DONT EVER join talk talk.. Firstly there bills come out days in advance meaning if you dont have the money in till the assigned bill date you're left with an extra £10 charge from talk talk and a bank charge. Then when I phoned them up and told them I was bored of talking to people who couldn't understand me I got broken English. Trying to explain I shouldn't be charged for the failed direct debit as its there fault. To be told after much debating that's fine so got £10 knocked off my bill. To then be charged an extra tenner on my next bill. I then phoned up and queried this to be told the ten pound they took off was to be added to next months bill. They are actually breaking the law and need to be stopped!
Reviewer
David Mahon
Location
Cambridge
Date
30/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If there was an option for 'zero stars', I would have chosen that.
It is very rare that a day goes by where I do not need to reset the internet.
Commonly, I have to spend 15-30 minutes waiting for the internet to sort itself out.
Talk Talk suggest getting a new router - I've had 3. The service is still atrocious.
I cannot more strongly suggest getting your internet from someone else if you live in Cambridge.
Reviewer
Malcolm
Location
Melton Mowbray
Date
29/11/2014
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have been with TalkTalk for many years, I have found them to be fair and very helpful, I know it would be better if customer service was in the UK,but I have spoken to the overseas branch, and found them to be very good. On price they are hard to beat, but like all the rest prices are creeping up.
Reviewer
Abi
Location
Surrey
Date
29/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had the service for over a year and it was good so remained with them. No sooner had I committed to a new contract than problems started. Rubbish broadband speed and service failure on a regular basis. Disgraceful customer service as well, yet prices rise every 6 months. What I hate the most is their belief that they have a right to call you at any time with stupid offers you've specified you're not interested in. At the end of this contract, I'm never having anything to do with them again!
Reviewer
Steve
Location
Clacton
Date
29/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
impossible customer service - smoke and mirrors used to deflect. will not let me cancel during their ten day cooling off period.
router very poor quality and cannot connect in the room nextdoor, Get a better signal from the neighbours router!
terrible terrible terrible AVOID
Reviewer
neil
Location
North Yorkshire
Date
28/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Email: If I could give no stars for reliability I would. It must be part of their policy/business model to drop the service after 5 minutes at times of medium/high traffic…it happens Every time..(and I mean every time).
So, you use their product for 5 minutes, then wait 20 to get back onto it. You can write reviews like this whilst you're waiting.
Reviewer
Sue
Location
Dorset
Date
27/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very slow connection that keeps dropping. Most of my devices wont connect. Wish I had never moved from BT
Reviewer
Zoe Calder
Location
Midlands
Date
27/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have NEVER had such bad customer service! To start everything off the engineer who came out to install it was hours late and the shouted at me down the phone because he left something in my flat! We then barely had internet go about a month (4gb when paying for 30) when we called to query this they made us upgrade to fibre which we did, they then cut us off! Every time I called to find out why no one gave me a straight answer, some one even told us that we were never with talk talk and had to set up a new account! In the end I asked to cancel as we had spent over a month without internet, I was told there was a charge because I had to give them 28 days to fix the issue! If you're thinking of switching to them DONT!
Reviewer
Mr Grumpy
Location
Bracknell
Date
26/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Let's start with the positive, by comparison to a lot of their rivals they are cheap - that is the ONLY positive point I can think of relating to Talk-Talk. On the other hand you could say you get what you pay for....
Our broadband speed ranges from awful to totally unusable, often the broadband drops out totally and the only way to re-gain service is to re-set the router. Despite countless service calls and complaints to a number of extremely rude and aggressive customer service agents this has never been addressed, the only option they could offer was to upgrade to fiber which would then put their package cost on par with Virgin and Sky!
We have experienced numerous service outages (both broadband and phone), which is a serious issue when working from home, and with two teenage children studying GCSE's who rely on internet connection for research and homework. Each and every time we report an issue Talk-Talk refuse to acknowledge the issue could be with their service, always blaming the phone line connection inside our house (the issue it has always been a problem at the local exchange, or with their service).
I accept that things go wrong with technology from time to time, but my biggest issue by far with Talk-Talk is their contempt and utter lack of respect for their customers. All of their customer support agents are off-shore, so far the agents I have spoken with have a very poor command of the English language and work from a script - so the minute you have a question 'off script' they become quite disoriented and aggressive.
They are also not willing to learn from past experiences, we have had the same issue three times in a month and each time the agent insisted on opening a new incident and walking through a very lengthy fault finding process which ultimately didn't tell them a thing! The fault was at the local BT exchange and required a BT engineer to perform some magic.
Aside from their utter lack of customer service they have also tried to invoice me for BT engineers who have had to visit the distribution cabinets in the road to fix faults, when I refused to pay the invoice the agent threatened court action over the phone!
Unless you like paying for an extremely slow, unreliable service backed up by an aggressive, rude and ill-informed overseas customer (no)service department I would steer well clear of this incredibly unprofessional company. There are so many other options available that unless Talk-Talk address these inherent issues I cannot see how they will survive long term.....
Reviewer
Tola Badex
Location
Swindon
Date
26/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I registered with them in on the 16th of August 2014, they couldn’t get the phone and broadband working till the 24 of September after several calls chasing for an engineer to come for installation.
Had an appointment booked with an engineer in which he dint turn up and could not bee informed he wasn’t going to show up, waited at home all day and yet I have been charged from the 16th August onwards for the services I hadn’t received.
I phone to query this issue they said they were going to take out charges for only August that I still had to pay for September. I expected them to adjust their billing date as I should only be charged from 24thof September onwards but they said they cant cause their system is fixed so now I have to be paying in advance of services I hadn’t use.
Their customer service is terrible, they wanted cheap labour cost so their call centre is full of Asians that certainly don’t understand or speak proper English, they haven’t got good knowledge of what’s going on my account. If I ask them question cant answer unless they put me on hold to go get answer from someone else.
The worst part I am been charged £14.50 for not having a direct debit which is not true has they sent me an email together with a letter confirming that they have received my bank detail how stupid is that.
Every month I have an issue with them always spending 2hrs on the phone as the customer service will put you on hold minimum of 45min before you can talk to a manager. It’s very frustrating trying to get them on the phone
I regret registering with them each time I tried to cancel they apologise just to keep me yet I have problem every month. Sometimes the broadband will not work and yet I have a fibre installation
Reviewer
jill mackay
Location
Welwyn Garden City and Hatfield
Date
26/11/2014
Comments:
We are moving our business premises to a new one a mile away in Welwyn Garden City.
We have been told by TT that we can't keep the number.
Is there any point of sticking with TT When we could easily need larger premises in a few years time. We know that changing our phone number lost us many customer from a previous time.
Reviewer
anonynous
Location
london
Date
26/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst experience with any provider I used, talk talk kept me disconnected for 3 weeks claiming that BT had 'accidentally' ended my contract!
Reviewer
anonynous
Location
london
Date
26/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
a nightmare experience, they kept me disconnected for 3 weeks claiming that BT had 'accidentally' ended my contract!
Reviewer
A
Location
London
Date
26/11/2014
Comments:
Terrible customer service who is very sorry and doesn't answer any questions, just repeats same thing all over again!
Each time I called them I was put on hold for min 40mins. I spent 2h on each phone call and problem not resolved.
Many times requested to speak to the manager. They refused.
Any changes you want to make to the account the contract has to be renewed for 18months!
Internet speed between 0.2-3.5 Mbps because I am 2.5 km away from the receiver. Ridiculous and frustrating
Reviewer
peter
Location
derry
Date
25/11/2014
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
in my opinon i have never had any problem with talk talk and they have been great i get 79 down and 18 or more up most of the time...and im only payin under 40 a month so all and all realy good for me
Reviewer
Wayrob
Location
Walsall, uk
Date
24/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is a absolute joke. My husband and I decided to leave Sky, to join TalkTalk. When I called the customer helpline to join that part was fine it was after that call things went down hill. On November 24,2014. A engineer should of came out to put in a new telephone line and router. The appointment time which was arranged by the girl I spoke to the first time, and also confirmed by a letter. The appointment time was between 1.pm and 6.pm, after 6 I phoned TalkTalk to see what time the guy was coming out to do the job. I was told by the call centre guy in the the Philippines. The job was cancelled by them due to some issues with B.T Open reach and they would not be speaking to each other again till 28 November which is four days away, my Sky connection was being cut off on 27 November. I was given nothing but excuses and after 30 minutes of excuses I gave up and told them I was contacting Sky to reconnect with them. The Talk Talk staff member was not fussed and wished me a good night. Any one thinking of joining them should think twice.
Reviewer
Anthony
Location
bolton
Date
24/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
can only be described as awful. It buffers, crashes completely useless, talktalk keep telling me its fine not that you can ever speak to anybody. AVOID AT ALL COSTS!!!!!!!
Reviewer
kieron price
Location
shropshire
Date
24/11/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Ok i am having a very mixed tie with these. Firstly was an error with my phone line internet worked but phone didn't for aprox 2 weeks after going live.
Had an engineer visit sorted it out by fixing the line it was free as the error was theirs and got credit off them for this and i received it as well.
I will admit to get it sorted it was hours of calls and getting no where.. But it eventually did get sorted.
I live in the country side the average speed by e at best is 4mbps with sky 2mbps with bt and so on. My speed is 22-26 on standard and i cant complain about that at all if it lags i do the auto test and it gets increased if drops (i test on ookla).
They take for ever to admit they are in the wrong but so do SKY, Three, T-mobile and EE..
So i get a great overall service internet wise it has only played up once since it was sorted and that was for a few minutes because hey are installing fibre optic in my area (so they say).
BUT their mobile service is terrible.
1) i put a cap of £25.00 on and i still got a bill of £70+ still arguing this now...
2) Did not give me the promised deal (double data was not added)
3) Keep taking more out my account than they should.
4) Their website is dreadful, you cant see amounts paid before your bill, it never updates the account balance in a reasonable time frame, you have to call to sort issues out.. This is a big problem in my opinion changing plan details and limitations should be available online because their call centre staff are terrible alot of the time.. A) cant understand you when you state problems B) They always pass you around and always contradict what they have stated before. C) They can be rude and very uncaring and alot of time lack basic english motor skills.
They are ok but its like walking through electric fences to get home, it can be worth it but sometimes you know there's an easier way.
Reviewer
ismail
Location
wolverhampton
Date
23/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute crap doesnt work at all and even when it does it is so slow i wouldnt reccomend talktalk to my worst enemy, can not wait to switch over.
Reviewer
Tara Mckenzie
Location
Weymouth
Date
23/11/2014
Comments:
Dreadful service!! I will not recommend talktalk to anyone ever, I've had countless phone calls to and from the customer service team to do with technical fault, I had the phone line and broadband a little over a month and I only signed up for the you view box 3 weeks ago. So because I want to cancel the TV they are telling me I have to pay £200 I am in shock!!! Terrible service I was in the phone for 1hr20min on hold I was just trying to tell them that I wanted to cancel... DONT EVER SIGN WITH THEM
Reviewer
Alison
Location
Sheffield
Date
23/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Our broad band service keep being lost intermittently (every 15 mins) which is very frustrating for whole family. I have been in touch with customer services on several occasions and the service is getting worse. An enginers came to the house yesterday. He arrive an hour earlier than appointment, hence only my daughter was in the house. After 2 mins he left without explaining what he had done. Today the but left without explaining what he had done. I have had enough and am looking to switch supplier.
Reviewer
Dave
Location
Ilminster
Date
23/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
F YOU’RE CONSIDERING TALKTALK, DON’T!!!
I have now had a broadband problem with slow speeds, 1.2Mb - 2.3Mb while being charged for 5Mb - 7Mb and frequent disconnections for the last 6 months now. Every time I ring for support, I get taken through a novice support procedure which results in exactly the same response, "We'll send an engineer out and bill you for it.". An engineer comes and diagnoses the issue as being a broadband issue and then calls a BT OpenReach engineer. A BT OpenReach engineer arrives and diagnoses the problem as being a talktalk issue, and talktalk needs to put a boost on the line. A few days later I get a text saying the problem has been sorted out, which it has not! And then told to text back "fixed" or "not fixed". After responding back "not fixed" The whole process starts again. Call up support, taken through diagnosis, engineer comes out, BT Engineer comes out, told it is a talktalk issue, get text asking to respond fixed or not fixed... NOTHING gets sorted out, and I have now come to the conclusion that talktalk have absolutely no idea what is going on, nor do, in my case seem to care. I can't believe customers are treated in this way, and find it very surprising that while all this is going on, talktalk think it is still ok to charge be for a service I do not get. It is absolutely disgraceful! Two days ago I may have worked out what the problem is, thanks very much to the BT OpenReach engineer that found out for me! Turns out talktalk has a 250:1 contention ratio on their lines. This means that up to 250 people can share the same line, and because I’m based in the sticks, means that is very much the case. In direct violation of the contract, and if I had have been told that at the beginning, would have saved me weeks of hassle. Basically talktalk are not investing in their infrastructure, and are fleecing customers. Contact terminated, hello BT! BT Guarantee 50:1 contention ratio, no quibble money back if my speed drops below 3 Mb, and a satisfactory deal and billing structure should they not be able to provide me with what I want. Turn on date is 3rd Dec, so will keep you posted if BT end up being the same...
Reviewer
tom bannister
Location
bath
Date
23/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm moving from Talktalk and although I am paying for the c**p service that I have been getting for the last year I now have virtually no service at all. They certainly did not keep any of their promises to sort out my problems and so it's goodbye and I can hardly wait.
Reviewer
Michael kelly
Location
Rotherham
Date
23/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Nothing but trouble since moving house. Was lied to and told fibre was available at new address. Talk talk claimed we had to start on basic then upgrade to fibre, another lie. We now have the worst speed ever and the modem is always red and needs switching off then back on. Sent us a new modem, nothing changed. Fraud team investigating over money taken out of account and talk talk couldn't explain why.
We have been to citizens advice over their absolute useless service but contract nearly up. Once we are out of contract they won't be receiving our custom ever again. Nothing in regards to compensation ever offered. I can't stress enough DO NOT USE THIS COMPANY. We now have 4g phones and tether and it is fantastic.
Reviewer
Janice
Location
Brentwood
Date
22/11/2014
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have had to phone talk talk for some help and the response was very good the people I spoke to were very polite and very helpfull.
Reviewer
sandra hargreaves
Location
north ayrshire
Date
21/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
mis sold a contract while moving house, never received any paperwork to sign, the speed in my new house was very low and I was told fibre would speed it up, for the last 2 days I have had no phone line and the engineer who came out today said that my fibre hadn't been installed properly and that I hadn't been receiving fibre at all, I had been paying for it for months, told them there was no improvement to my speed and they blamed me, turns out it was their fault after all and even worse the engineer they sent out today has no idea about fibre broadband so he has no idea if it was the wires that was the problem, I have been told that to get out of my contract I have to pay nearly £300 (changes every time I phone) which includes my youview box which keeps freezing and turning itself off, customer service is an absolute joke, their best line is "i understand..." say what they have to just to keep you, I am off to trading standards on Monday as I have been paying for a service that I haven't been receiving so in my opinion that should make the contract (that I never signed) null and void. Can't wait to get away from talktalk had nothing but hassle for nearly a year in my new house. AVOID AT ALL COSTS
Reviewer
Andy
Location
Norfolk
Date
21/11/2014
Ratings
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We are counting the days before the expiry of the contract which was the biggest mistake we have made to date with internet. Their performance has been a joke, their attitude stinks, do not sign up I deplore you!
Reviewer
Szymon
Location
United Kingdom
Date
21/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tragic! No british english speaking advisers at all! constant problems, bad line, disconnecting constantly... do not use.
Reviewer
Alison Fisher
Location
Telford
Date
20/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give this less than one star I would. Been absolute nightmare from day one. Internet is on and off all the time. After what felt like 3 days talking to somebody in India, they sent a engineer out for free. He told me that was the best it was going to be as we were too far away from the exchange. They then sent me a bill for £50.00 and after what felt like another 3 days on the phone to India they told me that they had told me it would cost £50.00. Our speed is about 1.2 on a good day. We had sky, moved to talktalk but our internet is nowhere near fast enough for the tele package so that was a waste of time. Dont want to know once you have signed on dotted line, just keep telling me that that I am in 18 month contract. Contract is up in January so I am off asap. Whole experience has been a nightmare. AVOID LIKE THE PLAGUE = DONT LISTEN TO ADVERTS = ALL LIES
Reviewer
Hendenne
Location
Ashford Kent
Date
20/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Our exchange is a small village exchange, 900 residential lines, 40 business lines... copper cable only.
For 8 years I struggled with TalkTalk Broadband paying £15 for broadband plus a mandatory £7.50 for Broadband Essentials (never did find out what that meant).
I had rubbish service all those years AND each time I contacted TalkTalk I was made to do the same stupid 20 tests. The problem was never my system or my phone line.
After years of discussion on TT forums I was told by a TT Moderator 'insufficient bandwidth - it will never improve' yet still TT kept taking £22.50 each month for a service they blatantly failed to provide. Through a 'contact' I was able to see inside the local exchange and WTheck! there was Local Loop Unbundling BUT not to improve my speed to actually cram my line in with other TT lines and squueze them into fewer BT lines going onwards. So LLU resulted in reduced bandwidth and rubbish service.. often less than 1MB download!!
I'm now with BT since 4 months and ALWAYS get 6.8/6.9MB download, without fail!! and it's cheaper.
Cheating TalkTalk knew they were doing things to maximise their profit by stuffing the speed of customers.. How bad is that!!!!!!!!
Maybe TT service is OK in larger, more modern exchanges, BUT if you are serviced by old copper wires then get to BT because TT will only take your money.
Gee, how I dislike the bad business erthics of TalkTalk.
Even the CEO management team acknowledge the above info but refuse to consider any refund.
What a bunch of poor service providers!!!
Reviewer
Frank
Location
Essex
Date
18/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am with TalkTalk, didn't join them as it got taken over from Tiscali, with TalkTalk it's been a nightmare, Tiscali it was okay, why? it's the 21st century and it's only a phone line after all.
I have had to phone them so many times I lost count, I have written to them many many times, sure I did get a letter answer back and that was only due to the content of my letters, so I phoned them as instructed only to be talking to someone who insisted on asking me "Is the land line okay? and are you talking to me on this line" yes it's the broadband that wont work, not the phone.
So they send a BT engineer out who changes the main phone box because it had a fault, but didn't cure my problem.
Letters again, calls again, please send me a new router, it's your laptop, it's a new Macbook pro, and the problem happens on a new Dell laptop as well, TalkTalk man comes out, cant fix it because it's a line fault, BT comes out, it's not a line fault it's TalkTalk dropping / cutting back the strength of the broadband in the exchange..."They do this" he said.
I get a new router which is rubbish, my friend 3 feet away in his office is with EE and gets 4.75 download, same exchange, i get 0.75 download, TalkTalk say his cable might be in a straight line but mine might have a curve in it....This is the crap you get from TalkTalk.
My brand new router is still rubbish, why don't I leave, would but have to have a new contract 12 or 18 months and I want to leave this business and retire, the last thing I want to do is another years worth of arguing with the idiots at TalkTalk trying not to pay the monthly costs because I broke the contract...Which they have never broke by taking my money under false pretences of calling them selves a broadband provider.
TALKTALK IF YOU READ THIS YOU ARE CRAP.
Reviewer
sohel khot
Location
Leicester
Date
18/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor customer service & poor system. I got contract of £14.99 no other cost till 2 years and all years they r making bill of £34.00 whenever i call they give refund and they say mistake never happens again and again making same mistake worst customer service i ever see in my life.
Reviewer
paul richardson
Location
Date
18/11/2014
Comments:
simple dreadful left my mother 75 year old with out phone for 19 days and counting and have heard a list of excuses, problem will be resolved by midnight in 2 days , x 3 , not our issue problem with openreach, we will call you back x 2 never happened, we cant call you back, computers not working so we cant update you please call back tommorow.
Reviewer
Donald G Thompson
Location
Romsey Extra
Date
17/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband speed too slow. Measured at 0.22Mb. This is too slow to allow data downloads in a reasonable time. Also servicing a line fault took a whole week for an engineer to call. Fault was in the BT line installation.
Reviewer
Emilia
Location
Glasgow
Date
17/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
If you thinking about signing up to talk talk think again.For the past few months trying to sort a basic thing like direct debit without any success.Customer service the worst i have ever had a pleasure to deal with as per employee manual they can simply hang up on you or disconect.Trust me save yourself few gray hairs showing up early and choose someone else ...its not worth it!
Reviewer
Philip H
Location
South Coast
Date
17/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Price 10/10. Complaints management 0/10. Ability and willingness to correct problems 0/10. Internal communications 0/10. Politeness 0/10. Consistent information 0/10. Willingness to apologies for their mistakes 0/10. As I say, cheap service.
Reviewer
Paul
Location
Worcestershire
Date
17/11/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have been with talk talk for many years. Over that time the prices have gone up and the service down. As for customer service - whats that. They don't listen, understand or do anything to sort the problems out. You are lucky to find someone on the other end of the phone who understands or speaks english. If the sevice works it's ok but the tv rarely works and the youview box is so slow you can make a cup of tea while waiting for it to change channels. In short don't go to talk talk unless you want poor service people who don't speak English and fast rising prices for a service that does not work. Bright side the phone works fine to phone them up to complain if you want to be on the phone for hours!
Reviewer
James
Location
Sunderland
Date
17/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I urge anybody that is thinking about going with talk for any of their services to think again. Worst mistake I ever made. I wish I had stayed with sky.
My talk talk broadband is fine when it's actually working, but the problem is that the broadband only works for five minutes at a time before dropping out. I have spent hours on the phone to them about this, I have had countless engineers come out and tell me it's fixed. It isn't fixed and I doubt it ever will be. Talk talk are dreadful, I have never experience a customer service that is as useless and unhelpful.
Reviewer
Phil
Location
Doncaster
Date
15/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Simply the worst company I have ever had the misfortune to deal with. I switched from sky to Talk Talk and once my contract was up decided to move back to Sky. I also moved house at the same and they tried to force me to sign a new contract which i did not want. they are now chasing me for £75 as my contract ended 7 days early when new people moved into my old house. Have made 5 phone calls and everyone i have spoken to seems incompetent and unwilling to help truly awful company avoid at all costs.
Reviewer
Rachel
Location
London
Date
15/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk's services are appalling, broadband is very slow and download speed well below what was advertised. Unable to use any on demand / download services. Complained three times and no solutions have been forthcoming. No customer services representatives return calls, despite promising to do so. Very unsatisfactory service and product.
Reviewer
Livid Non Customer
Location
Scotland
Date
15/11/2014
Comments:
Nobody at my address has ever been a talk talk customer but still I get bills for a mystery woman through my door. Five years ago I complained for the first time but still they came. I complained again but no change. After the third time i complained a TV box turned up. Today I have spent over an hour on hold, been hung up on by four different idiots and been repeatedly lied to by talk talk reps and achieved nothing. I'll start saving up all the talk talk stuff I get now and send it back to them with no postage.
Never would i even consider taking any services from such a fifth rate company.
Reviewer
Abdul
Location
London
Date
15/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband service ever exists. If you are just one person with one laptop, talktalk may be 'ok' for you but it's very unreliable. I'm a talktalk customer for more than 5 years, and every year they keep on increasing the bill and now it's even more. I don't mind paying the bill but you don't get what you paid for.
The broadband is slow most of the time and sometimes it will just cut off. I called them up but they said i have to pay(£50) for the engineer to come to my property.
Reviewer
Lara
Location
Hawarden
Date
15/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not sign up to Talktalk unless you enjoy spending hours on phone repeating that you don't have the services you are paying for. Broadband ok after a month of nothing but TV has not worked since August. Talktalk finally agreed that I could terminate my contract with no charge but then sent me a bill for £469. AVOID, AVOID, AVOID!!!!
Reviewer
jos
Location
enfield
Date
14/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We joined up Talktalk 2 months ago when promotional voucher scheme £120 of high street shopping voucher was running. We did not receive the vouchers before our service went live. I contacted to terminate my contract a day before our service was due to go live and was put forward to cancellation/customer loyalty dept. They acknowledged their error and offered £120 of credit and assured us that this credit can be refunded to our bank account. We decided to keep the service. A month later we contacted customer services to obtain this refund, and was informed that no credit can be issued. Customer adviser was downright rude and hung up after I insisted they keep the promise made before the service went live. Customer services and loyalty dept kept blaming each other for not having the responsibility to issue the credit back to us. In the end we were informed that if now we wanted to break the contract we would have to pay a hefty cancellation fee _ administration charges to get out of the contract.
Broadband service has been appalling, 1.5-4.0 MB on a promised 18 MB package. Frequent daily drop outs in the service have made this the worst contract we have ever signed up to. We have used complained procedure and now in the midst of escalating this to ombudsman service to get compensation. Anyone thinking of signing up should avoid Talktalk altogether. Company ethics are comparable to mafia run service. Talktalk certainly do not deserve even one star rating I have been forced to give here.
Reviewer
Bala
Location
London
Date
14/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have no incoming calls apart from that other things work. To get this problem understood by their customer service, it is taking me near a wee. It is still on going I am afraid. Absolutley rubbish service. Customer service is in some place and they speak like robots not understanding what your problem is about. It goes on and on for weeks with your time and waste of money.I am als looking for compensation as I lost lots of business due to this bad service.
Reviewer
william cowie
Location
Leicester
Date
14/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
When I first upgraded to Fibre due the the really poor basic speed I was told I could receive 38 Mps and that was confirmed by the Open Reach Engineer when he upgraded me however within a few weeks it became clear that I was getting less than 16 Mps a long and difficult journey thanks to the worse Customer Service Centre ever an Open Reach Engineer came out and boosted my speed back up to the mid 30s after a few weeks it went down to about 24 Mps but seem to settle at that.Then recently it started to slow down again its now 16 Mgs.The bad news is that in that time Talk Talk Customer Services has actully got worse if thats possible.A simple question "Why should I be paying the same price as the lucky people who are getting 38 Mgs" Its a total con.Talk Talk might claim to be cheaper but Customer Service is awful and trust me with there service you will be calling them.
Reviewer
Craig
Location
Birmingham
Date
14/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking company. Avoid at all costs. Never have i experienced a company so unprofessional. Continuous problems with broadband, billing, customer service over a 3 month period. Switched to Virgin no comparison !
Reviewer
stressed out
Location
anglesey
Date
14/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all cost. Have had problems with broadband speeds for several months. Despite several hours on the phone problem still ongoing. Telephone assistants unable to grasp the issue and insists on taking me through initial checks every time. they basically are not interested in sorting out the problem. it would appear that too many of us are using the same signal thus as the day goes on with more demand by talktalk users the broadband speed just slows down. appalling service. AVOID AVOID AVOID
Reviewer
Jan
Location
Swindon
Date
14/11/2014
Comments:
I am very unhappy customer,which tried get full pack from Talk-talk.After2 weeks,I get text my broadband it`s ready to use,but I didn`t had connections in my house,when I called them,answer was everythink it`s fine is working,withnout phone line :-),they send it to me signal,after 1 mounth I get bill for 46£ for they service,which I never had and Week ago I get email for next bill and I am not they customer any more.RUBBISH
Reviewer
william mcneill
Location
clay cross chesterfiled
Date
13/11/2014
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Billy Mcneill I have just been on T/T internet chat about my account,Problem,i move address and ask to move my account over ok that was done But when i got my phone bill my day time calls were charge to my account as i did not pay for this before i emailed them on live chat,only to be told that my account was right ?i had not boost my new address to recive my free calls as i told them i was not and did know i had to do this ,so was phoning thinking it was free,they offered me £3 pound which i refused so please do this re boost when moving as they say its not there problem,even if they do get more money out of you,P/S i spoke to 4 agents and was on line for 2 Hours Still not resolved.so i want every body to send this all over face book.
Reviewer
PAUL COWLEY
Location
EAST MIDLANDS
Date
13/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
would steer clear, Broadband drops out regularly, tv is very slow on downloaded channels
Reviewer
Arnaud Allanic
Location
maidenhead
Date
12/11/2014
Comments:
been with talk talk for 3 month that is the big error i never down. first month they charge me 31.28£ my contract was 17.70£. i did know i did need to pay 5.00£ for the postage. i should have pay 22.70£. but they say they start the billing from the 8 of every month. but never spoke about it before. Second bill 27.00£ they charge me 10.00£ because i was late to pay the first bill. did need to call and email them so many times to try to correct everything. Think i really don't understand is : i did a direct debit with them when i sign, why they didn't take first payment?
when i ask the question to talk talk they answer i didn't give them the correct number . That is very strange like they did a credit check? after many email they credit me 25.00£. That it? Talk talk make some money in the back of people who can pay better broadband . All the stress they give me didn't help my illness. think before you sign with them is better to pay a little bit more and have a better customer service. I have 9 more month with talk talk how many error are they going to do. They lost all my trust . Satisfaction big 0 customer service -20
think before to sign
Reviewer
Dominic H
Location
Watford
Date
12/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Poor in every sense. Do not use. Do not be tempted by the price! It is just terrible in every sense of the word. Go with someone better.
Reviewer
Bill Kol
Location
North London
Date
12/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Oh man. what a nightmare! I decided to go with Talktalk's large fibre optic simplybroadband service...what an f'ing mistake. It was activated in September and a few days later when I was at home from work I noticed that certain web pages were actually buffering!? So I thought, no it couldn't be, let me check the speed. Well, I check the and I find that my download speed is something like 5 Mbps!! That's right, there is no typo...5 Mbps! The service is advertised at 76 Mbps and with a wifi you typically see about a 30% reduction in speed to around 50+ Mbps. Talktalk advertises 58 Mbps. I call them, get some "fault technician" in India who runs through a few tests and says that the line seems ok but maybe there is a problem at my end. He wants to get am engineer out to my place. Fine. We arrange for an engineer. I spend then next few days playing around with their setup trying to figure out what's wrong. They actually don't provide much documentation for their "super router" which seems to be a pretty low end vdsl modem/router. Anyway, the engineer comes measures the speed and declares:"You should renegotiate the package with Talktalk as the speed is not what's advertised" and then he leaves. No attempt to troubleshoot, no attempt to reconfigure the router settings no replacement router NOTHING. It's now November and I've regularly contacted Talktalk with this issue and they have done NOTHING...absolutely NOTHING! They keep "escalating" my issues to someone higher who then proceeds to do NOTHING! On the rare occasion I get someone who knows something, they express genuine concern that the service is not what is advertised and then say the will "escalate" my issues. Now, the latest information I get from some Talktalk flunky is...wait for it...the Terms and Conditions statement that is buried in the fine print of the agreement! I was expecting this at some point and I do know something about those issues as quite a few companies (Apple to name a big one)try to hide idiotic agreements and hidden fees in the T&C as if by clicking "I agree" you've signed your rights away and the company can absolve themselves of poor service or a bad product. I don't think so! I was appalled that someone actually called me up and used that lame irresponsible excuse rather than to do the right thing for a paying customer and replace the router. It has been amazing what a bunch of amateurs. This is such a simple customer issue to fix, yet Talktalk are either too stupid or bureaucratic to actually be effective. What a shame as I'll stop paying them, demand a refund for the last 2 months and get a new provider...but first I'll go to either the ombudsman for communication and possibly ofcom depending on what the ombudsman tells me. Join Talktalk at your own risk. For those of you who may not know, Talktalk use BT lines which they "rent" and just stick their own service company in front of the BT infrastructure.
Reviewer
Dharshika
Location
London
Date
11/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Quite literally the worst internet company I have ever dealt with. I never leave reviews but I really had to ensure that no one else makes the same mistake by going with this company. Unfortunately restricted to choosing between talktalk and sky due to the area we live in. Chose TalkTalk as slightly cheaper than Sky but now I know why.
The customer service was appalling. It has been 2.5 months and they kept cancelling our appointments. When an engineer did arrive we had not been informed he was coming so we were out at work. When we finally got an engineer to come he said he could not lay a cable at that point and would have to arrange another appointment and had no idea when that would be and we are struggling to make another appointment.
We have lost in total 4 days of paid annual leave waiting for TalkTalk to come and then having appointments cancelled or being futile.
I would say perhaps we were unfortunate, but reading these reviews I see that many people have had a terrible experience with TalkTalk too. Would 100% not recommend them in the slightest.
Reviewer
L T Cowling
Location
Swansea
Date
11/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have suffered for months with rubbish service and am looking for a cheap way to avoid the one sided contract (?) with TALKTALK and employ another provider. At this time I cannot send this review because my Broadband connection has failed YET AGAIN...
Reviewer
tyty85
Location
bristol
Date
11/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Stay away from this company, cant believe they are legally aloud to trade, extremely poor customer service, very unreliable broadband & tv & they will rob you blind until your contract has ended .... Stay Away!.... I wish i did .
Reviewer
John
Location
aberdeen
Date
11/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
worst customer service on the planet ....fine till you have a problem , avoid them at all costs for the extra money take anybody before these clowns ....I have been with them for years but there time is coming to an end....I was passed to 7 people hanged up on twice and on phone for an hour and a half.....they are an absolute joke of a company ...AVOID!!!!
Reviewer
Carl
Location
Batley
Date
11/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Nightmare from day 1! Arrived late, faulty equipment had to send an engineer round, tried to charge me £50.00 for that repair. internet didnt work for the first month but was still charged for it, every-time I speak to live chat I get disconnected ( 8 times in a row ) Canceling the Direct Debit and leaving them as now they are trying to charge me £10.00 late fee for their own errors. Would love my case to go to court!
Reviewer
kerri
Location
cambs
Date
10/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
started with talk talk 8 September.. Still not received my £100 love2shop voucher.. Have chased up many times and just fobbed off.. Now to be told they are having issues and don't know when I will get it.. Absolutely ridiculous
Reviewer
Pete
Location
Selby
Date
09/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
All was going well until we got a new modem, that has to be reset at least twice per week as it keeps failing. A month ago my emails stopped coming, I called every day for an hour and on the 7th day was told that talktalk had switched from an old to a new platform but had forgot to tell anyone. Took me 17 days to transfer and trawl through what I needed to keep and bin out of 24'800 emails because I could not transfer from the old to new platforms, it also meant that I had to create a lot of new folders.
Around that time I noticed when going in the members area of any website or when wanting to pay on line for something the page went grey and the message at the top of the page now says internet explorer can not display this page, this means I cant send parcels using people like my hermes or parcel to go because I cant pay and cant get through the selection pages. Cant even get to me ebay myebay page.
Called talktalk every day for a month now and reported the problem again today, wish I had not because now my PC wont even go online. I am told tht the problem is that I have no internet conection and when I go in the icon bottom right of screen to see where my connection is its missing. Some Indian girl very hard to understand as she read her internet faults for dummies book whilst talking to me said she will report it, again, and it should be okay in 3 days time.
I have been in contact with some CEO so I have emailed him again, I have so far been given 2 months free of bills, no good if you cant get on line except if you blag a laptop which I have done.
TALKTALK, tech staff who know nothing, agents you cant understand or cut you off half way through doing something so its lets start again boys and call again.
The worst company that I have ver dealt with and I am sure that I will now have to find a new provider.
The current situation is costing me about £20 a day in extra postage unless I can borrow a laptop someplace to print off labels.
What do talktalk say "I UNDERSTAND" well if you do understand talktalk then get it fixed you donkeys.
Reviewer
Ken mitchell
Location
west sussex
Date
08/11/2014
Comments:
We are on our third wireless box in three months, total crap when you get in touch with talk talk they Palm you off with a load of guff. Our internet has just about given up with this lot and they do not seem to care about customer relations. It would help if the person you speak to spoke English, we have 18 months left on the contract and can't wait to get rid of these wasters.
Reviewer
Daniel
Location
Devon
Date
07/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
The worst Customer Services ever. You are warned.
I have had 3 issues with Talk Talk.
In the first one, I was waiting for almost a month to be my SIM activated (after I received it). They made a mistake with the IMEI number.
In the second one, I was waiting for a week to have internet working for the first time. They made a mistake connecting to other customer landline (are you a child playing with cables?).
The last one, not solved yet, I'm waiting for 2 weeks to an engineer to come to fix internet. I have needed 3 appointment. First, they never came. Second, the address was wrong (but they were here two weeks ago to setup the router?). Now I'm waiting for the third...
Of course I want to cancel the contract, but I singed for 18 months (17 to complete).
Maybe if you don't have any issues, Talk Talk is good because is a little bit cheaper than others, but if you have an issue (believe me, you will, I have had 3 in 6 months), you're lost!!
Reviewer
leanne
Location
davies
Date
07/11/2014
Ratings
Satisfaction
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
been with talktalk years,never had a problem with internet and phone but they clearly need to retrain some of their customer services department.still waiting after 2 weeks for my new box and when rung up was told its not their fault and I can cancel my contract. very poor service.
Reviewer
Baljit
Location
London
Date
07/11/2014
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Do not use TALK TALK, I closed the account, left the country, they carried on taking money out for 1 year until I realized. My bank helped me a bit but then 1 year after I received a demand from Talk talk demanding £222 which I could not understand. It turns out that someone has used my details and carried on using the service until 2013 even though I told talk talk about this in 2011. They did nothing, I even was in contact with the CEO who tried to make a deal that he will waiver the 222 if I do not request a refund for the money owed to me. Of course I disagreed so 2 years later another debt recovery is on my case. talk talk are incompetent , if someone says they are leaving the country then how can someone else be able to use the account? I now have to waste my time and call action fraud. I will go to the small claims court. Talk talk have not heard the last from me.
Reviewer
Soon to be ex-talktalk customer
Location
Gloucester
Date
06/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I can only say that talktalk have failed to get me online - they are the ultimate internet service non-provider. DO NOT USE THEM.
Reviewer
alex
Location
Ayr
Date
05/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Like most utility companies, customer service is appalling.
Be economical with the truth, sell the product, then grow cloth ears - quite a strategy but TalkTalk has it off to a fine art.
Regarding the product: Speed is nowhere near what's claimed, reaching 5mbps download is a struggle. Reliability is poor; speed frequently strangled and occasionally cut off, sometimes for hours at a time.
Wifi hub isn't the best and I reverted back to an old one.
TV box and package are a total waste of time. VERY slow to open. Not the easiest to navigate. Can't record. clearly designed to make you spend more. Needs ethernet cable.
Whilst I'm well aware that other providers are every bit as bad, I'm still moving to a new contract that'll at least save me a few quid.
Reviewer
Amy
Location
London
Date
05/11/2014
Comments:
Absolutely no stars for this horrendous connection and customer service. AVOID AVOID AVOID. I live on my own and just want to stream but over 12 months of having this broadbank I was unable to watch one film on netflix/amazon/iplayer ect in full without the connection breaking. When I called on several occasions the customer service team were less than useless and were unable to help at all after at least an hour on the phone each time I called. NEVER AGAIN.
Reviewer
do not join
Location
Stepney
Date
05/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please do not join this service. I am still waiting for my refund of £172.20 after 15 days. This is a joke! Upon calling talk talk today I was passed around until I had spent £3.50 on phone calls with no solution. They claim that they have sent a cheque, but do not use registered mail, so have no evidence of delivery.
Two things stuck me:
1. Who sends cheques? The only reason is an insidious one where they are trying to make it unnecessarily hard to claim back what is rightfully yours.
2.By not using recorded mail you, the customer, are left in a quasi-purgatory where they claim that they have "sent the cheque so it must be with you; prove that it isn't".
Reviewer
SHULEY BEGUM
Location
Whitechapel, East London
Date
05/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was initially on a 12 month contract with talk talk which ended sum time ago however I did nothing about it... thought when I have the time being a busy mum of 3 and pregnant with my fourth working full time and being a part time student in my last year thought after baby and graduation in may 2014 I would look around for the best deal. However only recently end of august 2014 I looked online and found a very good deal with sky and decided to join sky. My service qith sky began on the 1 oct 2014 Only a yesterday did I receive a email telling me that I have to pay £201.74 for breaking my contract early I kept tinking I got this contract 1 yr and a half ago What so they mean then I called talk talk to enquire about it and was told I WA initially on 12 months contract but I was upgraded to the TV essentials package on the 17 Jan 2014 which is a 2 yr contract ending 16 Jan 2016... and the advisor said they upgraded me to it only after I agreed or gave consent... let me clarify I DID NOT CO SENT OR AGREE TO THIS CONTRACT OR HAVE ANY KNOWLEDGE OF IT. I received no paper works to say thanks you for upgrading you are now on our 2yr essential tv package if I did I would have called them. In my time with talk talk I have never made any contact with them they only called me to offer me the you view box which they said is free as their offer ring it to new customers I specifically said if it's free il take it if not then no thanks they tried offering for me to upgrade to some other package which I said no to because as talk talk can check on their records I hardly use my landline Iv got it for my broadband purposes and for making calls to 0844/0845/0870 numbers etc official offices other then that don't use it . However I should have suspected something when my bills hiked up from £27 to £38 per month. Unbelievable how they deceived me and committed this fraud. It is outrageous and damn right wrong on top of that have the cheek to hare me for coming out of a contract I didn't have any knowledge of. Furthermore talk talk it was at the you say I agreed to it in Jan 2014 I would have known that I'm in a 24 months contract and not gone looking one line to see who had cheapest offers also I believe I was under alot of stress around that time because my uni assignment was due in on the 19 of January do to u reply tink I would have put that on hold to agree to a contract which will oat me more each month when I have 3 mouths to feed. You sceaming scammers. Urgh left a very bad taste in my mouth never ever will I be going to talk talk again or recommending you will be telling everybody about this Facebook instagram twitter get ready here I come...
Reviewer
Crash UK
Location
Bedfordshire
Date
04/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Went to switch to talktalk but noticed their estimated speed was a third my current and previous supplier... Contacting customer services, all they said is "you can't currently be getting the higher speed" REALLY? and just said "let it go live and see" so then I'll be out of cancellation period and stuck with rubbish broadband for a year!
Cancelled and now waiting advance line rental refund, 10 days to return yet they were quick to take the £172.20 over 2 weeks before my go live date!
Stay well clear!
Reviewer
Sian Hughes
Location
Pontypridd
Date
04/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Diabolical service. Been trying since January to get the service fixed. Still no incoming calls or functioning broadband and they are now saying my line can't be fixed because it's out of warrantee!
Reviewer
Mark
Location
Barnstaple
Date
04/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Crap internet speed, never get to talk to an English helper, can hardly understand a word they say when I ring them for help and then get cut off. Will be switching to BT when i get the chance, no doubt I'll get charged £80 for leaving them,,, but hey,, at least I'll hopefully get a decent service... Not Happy
Reviewer
Stephen Watkins
Location
Essex
Date
04/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Simply the most unhelpful and inflexible conversation i have ever had with a so called 'helpline'
Reviewer
Kelly Simms
Location
Wombourne
Date
04/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst company I have ever dealt with. Reliability is shockingly poor, prices are too high for service you actually recieve, customer services appalling - promise calla backs and never happen. Cannot wait for my contract to end so I can go back to sky. Dony even consider using talk talk for your services -stick with the big guns!!! talk talk unable to compete with sky, virgin. it took 18 months for a complaint to be sorted
Reviewer
Harj
Location
brighton
Date
03/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk is disgusting !!! Do not join them whatever you do. Biggest mistake I have ever made! Lost internet connection 3 weeks ago ... Still not on the Internet today 03.11.2014 ... Customer service is awful ... They just transfer you to a fault team who repeat everything you say and then hang up. Had three engineers book and on three occasions they have failed to attend?! Wasted three days annual leave waiting for them to come. They treat and talk to you like dirt.
Reviewer
alan sykes
Location
morley
Date
03/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
broadband reliability, if I could of,
market it without a star I would.
it must be the worst broadband in the country if there is any one out there thinking of joining talk talk and still after reading this and still do, thy need to be committed and I am not joking
Reviewer
r harrower
Location
inverkrithing
Date
02/11/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Talk Talk could do better Customer service from [india] very poor
Reviewer
Dominic
Location
United Kingdom
Date
02/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Everyone told us not to go with talktalk, because "you get what you pay for." We should have listened. Faults with the router mean I'm stuck with a PC that can't connect to the internet for a year, or face paying to end the contract early. My only other option is paying for a technician to visit, with no guarantee it will help.
Do not risk it, no matter how tempting the package - go with BT, Sky, Virgin, literally anyone else but TalkTalk.
Reviewer
chris bolton
Location
manchestet
Date
02/11/2014
Comments:
To anybody considering signing up to swalkswalk forget it. DO NOT do it. One can find customer service problems with any provider I imagine but the ongoing faults I've had with my broadband are such I could fill this comment box 100 times over. They are rubbish.
Reviewer
Bob
Location
milton keynes
Date
01/11/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Complete rubbish, unreliable service and non existent help from talk talk, you may as well burn your money, total waste
Reviewer
jane
Location
Portsmouth
Date
31/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Got this broadband with £100 love to shop voucher but its a scam I done it online but there site had troubles asked for advice filled it in got a call day later man telling me he just doing a courtsey call checked details I then got 2 phone line only wanted 1 2 routers 2 engineers 2 bills no voucher because they say I done it on line with the courtesy call scamming me for getting vouchers leave well alone they are scammers nightmare services is bad customers service rude and always right althought I got recordings and print out to say I'm right they not bothred so now contract null and void changing after 5. Weeks to somebody else under the consumer protection distant selling act 2000 so 28 day does not count under this act leave well alone
Reviewer
Dion
Location
London
Date
31/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Do not make a mistake and go with this company. And if you do try and steer away from their Indian customer servise no matter what. It will change you as a person. YOU Will hate everyone and everything. Trust me on this. DO NOT GO WITH TALK TALK even if its free for 6 months. I had the worst experience with ANY service with this company.
Reviewer
Alan Whitcomb
Location
Canvey Island
Date
31/10/2014
Comments:
I have had reasonable broadband for several years but this has deteriorated badly over the past 6 months. The reception signal has become increasingly poor, and now when keying the data registers in jumps with the text appearing several seconds after it has been keyed. In calls to their help line it is clear you are talking to someone in a foreign land who's command of English and level of speech is poor and clearly has little understanding of the problem. Their standard answer is, unplug everything, leave for a while and reconnect, all of which has already been done. The truth of the matter is that Talk Talk telephone is good, but they are out of their league with broadband.
Reviewer
Ash
Location
Greenford
Date
30/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have been with TalkTalk for years. No problem with BT line and talktalk internet.
Switched to talktalk line and internet and the problems began. Its the same piece of wire going to my house but the internet is so unreliable and connectivity drops.
When I contacted them - they said it was normal and I should upgrade to fibre optic! They might as well spit in my face
Reviewer
mario
Location
hereford
Date
30/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
just think twice before joining talk-talk .......absolutely horrid experience \!!!!!!!!!!!!!!!!!!!!!!!!!!
all below true !!!!!!!!!!!!!!!!!
Reviewer
Beth
Location
Liverpool
Date
30/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I sincerely regret going with TalkTalk Broadband services. As a student, I need a reliable connection as all work is done and submitted online. Upon setting up our package, we've experienced nothing but a constant dropping connection, slow speeds and weak signal despite being next to the router. When one person is using the internet, the other two simply can't whether it's simple browsing or not. When calling TalkTalk, I was met with a call spokeperson who I could barely understand as they were not English, they tried to talk me through things for over an hour (a large phone bill for me with little money to pay it with) when they could in fact do it themselves within a matter of minutes. I'm currently looking in to switching to Virgin.
Reviewer
john
Location
petersfield
Date
30/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very very poor service was advised not to go with them but i thought everyone needs a chance stuck it out even when things got really bad but now the final nail have increased my broadband charge by 50% overnight needless to say they will be gone and hopefully forgotten very quickly really an absolute shower if you have any respect for yourselves dont touch them
Reviewer
Dominique
Location
Bury
Date
30/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There is a great reason why 99% of these reviews are so Dissatisfied. This so called company is unreal.. Daylight robbery springs to mind. I have never felt so appalled with a service. They lie, make promises to con customers and has caused great distress to people including me and my husband. If only I knew what I was getting myself into before signing up. I wouldn't give them any stars as the so called service is diabolical.
Reviewer
Barry
Location
Essex
Date
29/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you think a broadband and phone service couldn't get any worse then perhaps the one you are with now may I recommend going with TalkTalk.
Try it, TalkTalk will make your worse internet server look so good.
Reviewer
Natalia
Location
Varkentin
Date
29/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
The worse service ever! I spent 45 min answering the same questions to different customers advisers! Looks like they want you to spend as much as possible time on the phone paying 0870 number. So annoying!
I was waiting for the broadbend delivery for two weeks! But they just rejected my order without letting me know!
Never again!
Reviewer
Caroline
Location
Runcorn
Date
29/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NEVER, EVER GO TO TALK TALK
Supposed to be connected on the 8th October, but engineer didn't turn up after a friend stay at my house all day for them. Contacted them the next day, no explanation given. Eventually got another appointment booked after going round the houses, as there rebook option on the website just buffers and doesn't load. New appointment not until 23rd October. Arranged day off work. Talk Talk called on 21st to make sure someone would be in. But engineer didn't turn up. Online chat informed that an engineer will visit between 8.00-1.00, so I pointed out it was 1.30pm. Online chat just as useless as the call centre. New appointment now booked for 20th November as this is my day off, but I checked my account the next day and the appointment has been booked for the 19th!! They are of course charging me for basic broadband throughout this. I also just bought a cheap phone to connect to the phone line in case the engineer tried that number. But today I have had 8 unsolicited calls for 4 companies today. I haven't given this number out anywhere, as I wasn't going to use the phone, so it could only have come from Talk Talk. Not even sure I can cancel the contract, but they are not providing the fibre package that I asked for?
Reviewer
Chris
Location
York
Date
29/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really annoyed with talk talk. I got a letter saying the engineer will be around to install my broadband and phone this week. Strange that as Ive never ordered anything from them ever as Ive heard theyre the worst net service in the Country. Called them up to ask what was going on. Was disgusted at the way I was spoken to and the matter was handled. Avoid them like the plague they really are that bad.
Reviewer
Barry
Location
Essex
Date
28/10/2014
Comments:
How TalkTalk can call themselves a provider of internet and broadband beats me, i have constantly had trouble with them and over the past couple of months it's gone from very bad to completly almost non-existant.
Many phone calls, many letters, promises of "Will call you back" which they never do so is nothing short of a lie
TalkTalk has so called experts who even struggle to speak English about an English operating system.
I have proved without a doubt that I have a problem with my internet connection, only to be told I don't have a problem, and almost to the point I and some others have tracked it down to a faulty router, but no TalkTalk are not allowed to send out new routers now...
Thats what the TalkTalk expert told me, but it's okay for me to keep sending them money every month for nothing.
Wouldn't we all like this type of business?
If by any chance you do want an internet provider that will without fail......
GIVE YOU MONTHS AND MONTHS OF GRIEF....MESS WITH YOUR HEAD .... TELL YOU NOTHING IS WRONG....TAKE MONEY UNDER FALSE PRETENCE'S....KEEP DROPPING THE LINE....TELL YOU THEY WILL PHONE BACK BUT NEVER DO....Then i can recommend the most rubbish / crapiest / useless / swindling internet company going...
TALKTALK...YOU HAVE BEEN WARNED....
Try them you wont be disappointed with all that I have said.
Reviewer
grant
Location
coventry
Date
28/10/2014
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
One word: rubbish
Reviewer
Abood
Location
London
Date
28/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Comments:
Intentionally deceptive.
No previous mention of cancellation fees, then it hits you! AVOID!
Reviewer
tom
Location
coventry
Date
27/10/2014
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
My first contract has expired was happy with the speed and reliability and the best price at the time. Was thinking about switching supplier to get the best possible deal with was ee. Rang the talk talk call centre they were fast, polite and knowledge. Told them about the deal with ee. They matched it and made it better, get broadband, evening and weekend calls for 8.50 they also paid my line rental for 12 months and gave me £120 pound voucher (perfect for christmas). So I am effectively getting paid £18 to stay as a customer. Speed is what any supplier estimates and I get new router and set top box. Great value! Plus if you recommend a friend you get a £50 amazon voucher
Reviewer
DinghySailor
Location
South East
Date
27/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
In December 2013 my broadband stopped working. I was told it would be fixed within 48 hours. Six weeks later it was fixed. The costs I incurred haven't been covered, despite assurances. I have been treated with incredible rudeness, and TalkTalk refuse to apologise. I have escalated this to the CEO, Dido Harding to no avail. Formal complaints are ignored. Due to the poor service I swapped to PlusNet, which I am very happy with.
Reviewer
Falmouthboy
Location
Cornwall
Date
27/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
During the first week in September our Broadband went down. We called TalkTalk to report the Fault. The operative believed the outage was caused by a line fault which needed an engineer to check the line. That was his diagnosis, not ours. We were appalled that the first engineer appointment offered was over four weeks away, but we accepted this date. Whilst the possibility of a £50 charge was mentioned, the words used by the operative left us both (listening on speakerphone) with the impression that a charge would be made if it were found that the problem was caused by something we had done. We have no recollection of being told we would be charged if no fault was found. The operative advised us that even should our broadband service resume in the meantime, we should not cancel the engineer visit as the line still needed to be checked – the Broadband was working again the following morning, but on the basis of this advice my wife booked a morning off for 8 Oct to accommodate the engineer’s visit. Had we known this would cost £50 we would clearly have cancelled the appointment and my wife would have saved taking half a day of her holiday! A day or so before the engineer visit, one of their operatives called to remind me of the appointment. During that call I advised the operative that our broadband was now working, but that the previous operative had said that even if it was, the engineer still needed to check the line. AT NO POINT DID SHE MENTION A £50 CHARGE FOR THIS.
We have been loyal AOL/TalkTalk customers for almost 10 years now and I am appalled that on querying the bill their operative, whilst polite, was unable to authorise the cancellation of this charge or pass me through to a manager who could do so. It was clear that I was speaking to a script bound drone in some overseas call centre (albeit a very polite and respectful drone who was clearly following orders). I appreciate that it is only £50, but this is a point of principle and one that I will peruse through the ombudsman if needs be. This whole situation, from the 5-week wait for an engineer visit to the inappropriate charge, has shown this company in a very poor light. Even if we do see our £50 back, I don’t think we will be hanging about as soon as our contract is up.
Reviewer
John
Location
Scotland
Date
26/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The customer service is by far the worst that every experienced. They fobbed me off with the WHOLE system is down then refused to give me another number to complaint, then phoned back to a different person and they said they would phone me back and never. The product was poor and they overcharged and when cancelled they tried to charge £50 good luck with that. Honestly they are terrible and can I just say I don't usually go online to a forum to express my views, but they are so bad I had to in order to stop other people taking their product.
Reviewer
Sandra ryan
Location
Hornchurch
Date
26/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
Oh why didn't I read these reviews first!!!! My broadband
Since transferring from BT never worked. Afte
45 mins if a lady who was finding it hard to
Understand me tried to fix the problem
Over the phone to no avail
I was offered an engineers visit for
£50. I questioned this and was left for
Quite a while hen offered an engineers
Visit .....in 3 weeks which I reluctantly
Accepted But after considering for a few days
Rang again and asked again if
I could have one sooner as obviously
Had had no internet service since
Joining. The Nader was no so I cancelled
This was not acknowledged so I called
Again a few days later and ws told there
Was nothing on my file to say u had
Cancelled and I had to call again
Another day! I refused asked him to make
Note and this us how it stands
As I write! DISGUSTED
Reviewer
Rtc
Location
London
Date
26/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
As others have stressed: DO NOT USE THIS COMPANY.
I am flabbergasted as to how they are still in business. My boyfriend and I are stuck on the most painful 18 month contract and I cannot wait until its over. My boyfriend has spent countless hours on the phone when the broadband failed, was going too slow, when the tv didn't work... The number of times he has had to explain a simple fault over and over to the dullards at the call centre who seem chronically unable to document anything is just shocking. If you don't mind spending a good potion of your waking hours on the phone to some of the most unhelpful people offering a substandard service, by all means sign up. I'd rather pay double for a service that actually works from a company that understands customer service.
Reviewer
Hackneychap
Location
london
Date
26/10/2014
Comments:
Started with terrible customer service and took six weeks to get connected. Really dreadful broadband speeds, connection drops up to 20 times over the course of the day. router is poor, had to buy a booster system just to get connection in the bedroom in our tiny flat. Would advise anyone considering talktalk to please look at other options available, it's actually confusing to me how they manage to maintain such a large market share with this level of service
Reviewer
mad
Location
nn5
Date
26/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute crap. Had virgin with tv before, had no problems. went for cheaper broadband and made a biggest mistake. than called them start saying we will fix it, BUT maybe u want to upgrade for fiber one? it looks they drop speed on purpose
Reviewer
Jon Pauler
Location
London
Date
25/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service I've ever experienced.
Customer service, if you're lucky enough to get them in under 30 minutes is simply terrible - they behave like they don't understand a word I'm saying. I cancelled my contract and went to aa.net.uk, but those guys STILL bill me for the service:) For disconnected intenet and phone.
And don't even ask about realiability - basic package from small, independent internet provider beats it hands down. I can't remember how many times I had disruptions of the service but enough times for my marketing software to crash all the time and lose me money. Stay away
Reviewer
Tom Dickson
Location
Shrewsbury
Date
25/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Disgusting customer service, not clear on infomation. Keep sending out you view boxes then charging for them at 80 quid a pop! Changed address with them which opened up a new contract which I was unaware off. terrible terrible service
Reviewer
Thy Kingmaker
Location
Warwick
Date
24/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I left sky to join talktalk as they were the only ones who had the option of fibre.
Before the changeover began i had problems, they started to take the line too soon and so my phone line was in limbo. I could not make outgoing calls and my sky broadband went to pieces. Ironically at the time i thought because i had handed my notice in with sky they had some how slowed my line right down, apologies for that to sky!
To be fair to talktalk i asked and got £60 compensation so my first two weeks worked out free.
Once the broadband was installed for the first few weeks it was really good but then all the problems started. Terrible reliability, slow speeds, high ping making gaming completely impossible. If i reset the router it might make a difference for a few minutes it might not.
I have complained to talktalk and they tell you no problem with the line or external fault and it is being rectified. Nothing changes.
Today i have subscribed back to sky, i know talk talk will want an early termination fee but i am willing to argue this one in court. Shocking service that just should not happen these days.
I don't need the fastest but i want reliability. I had it with sky, heading back and will never touch talk talk again
Reviewer
Marilyn
Location
Cheshunt,herts
Date
22/10/2014
Ratings
Satisfaction
1.00 stars
Comments:
This company must be in league with the medical association, getting a commission for every patient they put the doctors way. My blood pressure already hifg was pushed to capacity and my sanity seriously doubted, as they refused to understand a word I said.....after two hours'my son was force to take a diazepam to calm down...
My problems began when I received a phone call to extend my package and save money (laugh)
The engineer called and after trying to get my Internet up and running said it was down to bt as it was their line at fault. They sent another engineer when I rang them to find out when the engineer was due to call. They informed my one was booked for today (they never showed) I explained I had had the engineer call and had bought the appoint,net forward and this appointment has been cancelled, and he also said the problem lay with bt....oh yes I forgot after the first engineer called I had no tv or broadband or phone!!!!!!!!!!
My son being resourceful hooked up a temporary link and got us back on, but the service was worse than before.
I have today been on the phone to them over two hours, trying to get a bt engineer to see me without success they just wanted to sent out a third engineer to confirm what the other two had said I spoke to seven people going round and round and eventually had to hang up for my own sanity
THIS PROVIDER IS SIXPENCE SHORT OF A SHILLING..I don't know if they are trying to go bankrupt, or are simply stupid, or just enjoy winding people up for the entertainment value...for your own mental stability give this company a wide berth, even one star is too much
Reviewer
Adam
Location
South-east
Date
22/10/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
They sent me an offer. Half price internet and half price line rental (I have BT line rental at the moment). Called them to verify. First of all, instead me asking them for clarification about things I wanted to ask the guy on the other side of the line could not shut up and kept talking. Then offered me more expensive option. Then it turned out that apparently the offer is "old" (it was dated for this month on it) and they don`t offer half price line rental. When I said it is in date he "talked to manager" and said that "that offer ended about week ago". Lied again, as the small print on the other side says that offer valid till 30.11.14. That is how they tantalize people. When I said it was unethical he nearly shouted at me and treated like an idiot, because I don`t want to pay less, trying to redirect me and disregard the fact the the offer was purposely misleading and unethical. All conversation was nearly a monologue from the "advisor", I should have disconnected without word, just did not want to be rude. Lost 4 quid. Worst customer service in my life so far and a blatant rip off as well. I`ll check if written offer is binding, already have two of them. I`ve been with AOL, taken over by Talk Talk for 8 years. high time to change. Stay away from cheaters.
Reviewer
Gemma
Location
Glasgow
Date
21/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My partner & I have spent the last 3 MONTHS receiving THE WORST customer service we have ever experienced from any company EVER, from TalkTalk.
3 months ago we placed an order for broadband with them, they sent out an engineer to set it all up only to find we had no physical phone line (cable) so they kindly arranged with BT Openreach to have one installed in our house.
3 months later & 4 engineers later & we STILL have no phone line OR broadband. Between us, my partner & I have taken 4 days off of work to wait around on engineers that either DIDNT SHOW UP or didn’t know how to sort our issues. We feel we should be compensated for this time off work.
We FINALLY received correspondence informing us that an engineer would be with us tomorrow (22/10/14) between 8am & 1pm and we were over the moon and excited to finally have a phone line and broadband...
HOWEVER, today we received an email which thanked us for cancelling our order...which we haven’t done (even though we should have by now!). My partner called TalkTalk and they were absolutely no help whatsoever, coming up with crap excuses that made no sense to justify why our order had been cancelled. They did recognise that it wasn’t US that cancelled it and that they had for whatever reason. They suggested re-submitting the order for phone line and broadband AGAIN and starting the process all over... NO THANKS. My partner told them to “shove it” in a polite manner and now we’re looking elsewhere for a phone line and broadband.
We’re absolutely sickened to our stomachs and feel like we’ve been treated very badly. This has caused us so much stress and we definitely will never recommend them to ANYONE.
Reviewer
WebbiestSoup
Location
Southport
Date
20/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Following a bereavement in the family we had the unfortunate pleasure of contacting so called customer support to cancel and have never been so repulsed in my life, nightmare.
Repugnant, ignorant, horrible b******s in no particular order.
The worst provider ever.
Reviewer
Graham
Location
Edinburgh
Date
19/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I have three phone lines one is talk talk I asked about have an extra broadband connection They told me I have been been connected for 7 years Eh! and it has been supplied free Eh I connected a router and true enough I have a free broadband connection and I don't know why and it is not even on my bill. Why is that????
Reviewer
George
Location
North london
Date
19/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk absolutely the most disgraceful service on all counts.
Internet service was / is non existent , customer services are useless.
The Executives office is an answerphone and they do not respond to any request . All efforts to get TT to provide the service they are paid for is in vain
This issue has been ongoing for 7 weeks. What a disgraceful Company . Management need to visit South Korea to see what REAL Internet service and speed IS.
I
It's a Rubbish Company Talk Talk
Reviewer
Bob
Location
Date
18/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am an existing talktalk customer and i called them to cancel my contract and go with sky because i wanted fibre broadband. The advisor taljed me into staying with them and signing up for broadband with them which i did on 16th september 2014. My go live date for fibre broadband was 25th september 2014. On that day nothing changed. I still had standard broadband. I called them 4 or 5 times and got nowhere with them. Anyway i eventually found out my go live date is now 18th october 2014 and the engineer will switch my service over then. On the 17th my internet went off. The engineer has damaged something and no one has told me anything. Ive had to call them again. Now i have no internet and dont know when I'll be getting it. DO NOT SIGN UP WITH TALKTALK. They're a bunch of scamming idiots!!!!!
Reviewer
James Stuart
Location
London
Date
18/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk broadband - slower than the old dial-up speed AND the connection keeps dropping. If you are thinking of taking out one of their "super" deals, don't do it. Any other company apart from this one. Even before our contract is up, we will be off. Shameful service. Shameful company. Never again.
Reviewer
Cole Phelps
Location
Nowhere
Date
18/10/2014
Comments:
Talk talk is the worst internet ever provided. I should get 10mb/s but instead I get 1mb/s I constantly drops out and has lost me many competitive counterstrike games, I don't even feel comfortable playing counterstrike anymore with this internet. If you ever have a complaint you just spend hours waiting for someone on the other end of the phone just to tell you there is nothing they can do, Switching to BT Fibre in 2 days, Burn in hell talk talk.
Reviewer
Disgusted with Talktalk
Location
Kent
Date
17/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been fighting talktalk for 5 months to get a usable broad band speed. T-T promise engineers - and then cancel them, their call centre staff mostly speak very bad English, You often have to wait 20 minutes to speak to a human. We have spent over 14 days waiting for engineers that occasionally turn up. They used to be OK (never great) and they provided the package that we needed. I would be content with 4Mbps, at the moment it's less than 1Mbps when it connects at all.
Reviewer
Liam
Location
London
Date
17/10/2014
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We recently moved (SW19 - London) so decided to go with TalkTalk.
As full disclosure, I'm due to be joining TalkTalk in the near future and decided it would be a good test case to see how it worked.
As TalkTalk is so cheap we decided to go with fibre. We don't watch TV so stream heavily, another reason for fibre
The router was sent to us about 1 week before the engineer, as I was told in advance, and on the day the engineer turned up. I suppose I was a little surprised that we'd booked the appointment 13:00 - 18:00 and he called at about 10:00 as he was in the local area, had made some changes at the exchange and asked if we could plug in the router to test. It was plugged in and everything was up and running instantly.
Since then we've had almost uninterrupted service. DSLs can be quite flakey, especially when first installed (again TalkTalk warned us of this in the first 10 days), but I've been pretty happy, I think it's gone down twice for 30 seconds or less. Multiple streams is no problem.
I've not had to contact TalkTalk's customer services so can't comment on them, but for me it's been so far so good.
I was previously with O2 before that was sold to Sky (where I stayed). On the whole that was a reasonable service, although I had a number of issues around my DD, including once where they took the wrong payment amount. It was also more expensive for a slower service. We'll see how it compares in the long term.
Before that I was with BT, where I did have horrible service.
Reviewer
UMGHI
Location
Southampton
Date
17/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Broadband is actually OK when its working, HOWEVER the customer service is despicable, disjointed and its ridiculously difficult to understand half the people they have working in their obviously indian call centre. SERIOUSLY SHOCKINGLY BAD.
You get to what you think is a resolution or a promise that it will be fixed and dealt with, but call them back when its NOT fixed and they dont even know what the previous conversations were, and they start the whole process again.
RIDICULOUSLY BAD Customer experience, wish i had gone with someone-anyone else!!
Reviewer
Anthony Leach
Location
Cheshire
Date
16/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
we have had broadband and phone for 5 months and every month we have had problems, these from very poor download speed, internet just going off then phone line going dead. Numerous TalkTalk engineers out only for them to say what I had already told them its a BT Open-reach fault. Then we have to wait again for BT to move. We had no internet and phone line for 13 days whilst they passed the ball back and to. Customer service is very bad as they promise lots but give nothing. I have dealt several times with the CEO office but still no help. I have now quit them and have also taken my parents out of talkTalk.
I have asked for a refund of my money and they have refused saying that all the payments they have made to me because of the problems are welcome and promotional ones, but they still want to charge me £50 to cancel the contract.
Reviewer
bob
Location
london
Date
15/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What ever you do do not be fooled by TalkTalk Mobile offers because once they tie you to a contract, they will start charging you for internet data you never use and I am talking about over £100 for few days using the odd email and what's app message. Appalling customer service. They don't even care what you say, and one department shoves you to another for hours and days. Avoid at all cost.
Reviewer
Matt
Location
Date
14/10/2014
Comments:
The customer support is awful! I've spent about 4 hours on the phone to them trying to sort the situations out, explaining the situation 50 times to different agents. When you explain them your situation, they say "Oh I understand, we're sorry" and then I have to repeat myself again as they simply DON'T listen to you. They're useless. They also tend to lie. Never go with talktalk.
Reviewer
Vik
Location
Date
14/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Just can't wait to finish my 18 months contract with TalkTalk - most incompetent service quality with equally horrible broadband reliability to match. Just keep away and save yourself from all the headache. They represent a very poor value for money. They are cheap for a reason!
Reviewer
Mark w
Location
Co. Antrim
Date
13/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
They messed up my home move process, disconnecting me and losing my phone number. Billed me twice for calls I made after I was disconnected, tried to blame me for the problems and were generally ignorant. This is not customer service! I would give a negative score if I could!
Reviewer
Adi Kohli
Location
manchester
Date
13/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't waste your money on a broadband which disconnects when it rains. And as for the tv. It takes so long to turn on, a snail with crutches goes faster.
Their tv is just a glorified freeview box.
All i can say is dont get yourself attracted by the cheap prices. Talk talk gives stress and your family will curse u for going with them.
Reviewer
Marco M
Location
London
Date
13/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most awful and unreliable broadband service, coupled with incompetent and hopeless customer service. Also they tried to charge me more money that I owed them when I finally cancelled my contract. Stay away from talktalk at all cost!
Reviewer
S Spinks
Location
East Anglia
Date
13/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Owing to slow broadband services we complained to TalkTalk. Their response was to send us an unrequested pack for TV, which we had to return and no broadband improvement! Also our bill charged us for unrequested and unused TV services-adding insult to injury!
As further phone calls failed to secure an improvement in broadband we decided to move to BT. The changeover was carried out by BT on 27 August. We received a bill after this by direct debit. IN October 2014 we received a bill for £137 stating this was for total new charges. When I rang Talktalk they stated it was for breakage of contract. On checking the account online, I can find no details of start of contract. The terms and conditions mention a minimum contract period but there is no clarity as to what constitutes a minimum time when breakage payment falls due.
At present I have refused to pay this as it arrived 5 weeks after the changeover to BT and I can find no reference to a 'contract' and 'breakage fee'.
Has anybody else experienced this?
Reviewer
N Walsh
Location
Oldham
Date
13/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could I would give this company NO stars. Please, please, please read these reviews carefully and DO NOT choose Talk Talk. I placed my order on the 17th September after talking at length with a manager in sales about a fibre broadband engineer install. I placed my order online and selected my install date of Mon 6th October from various options on screen. Within 2 hours I received an email stating that the date for installation had been changed to the 13th October. On the 9th October I received the hardware from Talk Talk ready for the engineer visit. I arranged for my 72 year old ill father to sit in my property from 8am til 1pm to let the engineer in while I was at work. I would like to add that I received a text message from Talk Talk on Friday 10th October confirming the engineers appointment. Guess what?!!! The engineer never arrived. I phoned them up where a chap from India called Ken very kindly informed me that they have now changed the date of my installation to the 27th October. I told him to stick my order up his a**e and cancel it. Can you believe he then wanted me to confirm my details before he could transfer me to the cancellation time at which point I told him to get off the line and never phone me up again. I really couldn't rate this company's customer service any worse than, sorry but I can't write what I'm thnking on this page! They are the most inefficient company I have ever dealt with.
Reviewer
Ralph Farley
Location
crawley
Date
12/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had nothing but issue with TalkTalk. I signed up and had a engineer turn up on the second of October. On the 3rd of October i called to find out why my line kept dropping out. They then ran a line test and said they was a fault found and i would have to pay £50. I was not happy about this outcome so i spoke to a manager. The manager confirmed that there was not a fault found and that i had been given incorrect information. After then i made a complaint about this issue and after a few days i was compensated £3.50 and told that my bill is £13.50 and that after the compensation it would be £10.00 and due on the 2nd of November. I then checked my bill this morning (after the line is still playing up but i cant deal with calling over and over to do the same line test over and over again) and my bill was £29.80 and due on the 16th of October. I then checked my contract and i had the same 2nd November there too. I have just got off the phone with a manager and he has informed me that no where does it say 2nd November and that i had been speaking to a technical department who has no right to give bill information as they do not know. He has then continued to tell me there is a £5 charge on my account for anytime calls that i didn't ask to have on my account.
I will keep this on as its useful but again i had not been informed of this add-on. I have also been told many many times that i would get a call back and never do. Half of the staff cant understand a word i am saying and the over half just lie non stop. This has been confirmed by off com that this is a breach of contract and that if this issue is not resolved then i have the right to exit my contract without fee. I have also been told if its confirmed that i had been given the incorrect date, the date wont be changed this month. If this issue is not solved, i will be leaving my contract and i will be taking further action if there is any charge.
Worst mistake moving to talk talk and on my 7mb line i mostly get 2mb most. Other day a 24 hour speed test even showed a 0.60mb for 3 hours. This is not acceptable and its disguising that i have been lied to so many times. If i have to exit my contract and i am charged, i will be taking legal action.
0
Reviewer
Raju Varghese
Location
Chorley/Lancashire
Date
11/10/2014
Comments:
My rating for TalkTalk is literally ZERO. I don't think it deserves any ratings at all. Ever since I have changed from BT to talktalk I keep calling them to complain about how SLOW and TERRIBLE the internet is. The reason I am using my mobile data to give this review is because my wifi and internet are both so slow that the page is not even getting loaded. This is the worst broadband out there and I will be making sure no one I know will be using this broadband.
Reviewer
Tony Kulp
Location
Oxted Surrey
Date
11/10/2014
Comments:
Dreadfull service.
Signed up in April 2014 for phone and Superfast Braod band.
Broad Band very slow.
Finaly died 4 weeks ago beginning of September. Called Talk Talk Service line and Talk Talk Engineer came out after about 7b days, and said fault was in the road with BT Open Reach. Open Reach engineer came out, and siad Talk Talk had not connected up in the house correctly, and also had broken the portal connection out in the road, and there was no room for another connection, So open reach coulf not give me Broad Brand.
I subsequently went back to Talk Talk at the telephone every night for nearly three weeks asking a question, cold thye give me braod band ' yse or no'...they could not say either, they just blamed open reach.
I asked to terminate the contract because they could not supply me with the service after nearly 4 weeks. they asked for a cacelation fee of £380.0?
After 4 weeks on constant telephone calls, i now have a broad band connection. But the speed is less than 10MB...noy suoper fast.
I am now back again with Talk Talk at the telphone most nights, asking when they are going to fix it and give me Super fast. They say they need to get Open REach back for an inspection.POn reach say the fault lies with Talk Talk who have not instlled correctly!!???
Im still waiting and still paying for a service i have not been supplied with.
In my world If i gave that sort of service the company would have been fired and face proabale legal action.
The sercice is not fit for purpose, and is missing selling.
Dreadfull service!!
Reviewer
Paula
Location
Wrexham
Date
10/10/2014
Comments:
Talk talk what a load of rubbish . After being on the internet on chat to them for two hours to try and sort out why our phone would stop working after a couple of minutes and broadband . They said they would send a bright sparks engineer out to fix our problem but would cost £50 . On the chat they asked if the box inside the house has BT on it we replied yes . Ok we will send him out . The night before the appointment the bright sparks man phoned and asked if it was a BT box we replied yes again . When he arrived at my house the next day he looked at the box and said I carnt touch it it belongs to BT and went . After a big argument with talk talk I have now cancelled what a con . Going back to sky
Reviewer
Hollie
Location
United Kingdom
Date
10/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In my opinion they do not deserve any stars. From the first day of having talktalk and having an engineer install everything, we have had problems. The engineer was VERY inappropriate, making inappropriate comments.
MULTIPLE phone calls have been made about our AWFUL broadband speed. An engineer was called out (free) and checked our speed and left. Nothing was resolved. He said there were errors and that couldnt be fixed.
An engineer came last week for the same reason and had a coffee, checked our speed and left. Nothing resolved this time either. I was told the call out would be FREE otherwise i would NEVER pay it unless completely necessary, especially being a student.. but they are trying to charge me for the call out. Customer service is horrific, the services are very bad.
I only went with talktalk as it was the cheapest at the time when I was starting university, but now.. I wish i had payed more. From the extreme bad services to their bad customer service skills. They try and charge you for little things now and again.. adding sly little charges.
I WOULD NOT recommend talktalk and would say just just go for the more expensive. You probably wont get any problems.
I can't wait to leave, and start up with Virgin. Never had any problems with them!!!
Reviewer
saneer ashraf
Location
bristol
Date
08/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
please if u want to save ur time and money..
do not sign contract with themm. their customer service advisers are crap, illiterate not helpful..
they do not explain tariff first then they ask u extra money..
kind of trap..
i am stuck with these stupid people..
t
Reviewer
Ohmz
Location
Cudder
Date
07/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service I have ever dealt with!! not a single real human person I can talk to from all the numbers I tried, just the same useless answering machine. When the internet was working used to lag all the time. TERRIBLE SERVICE DO NOT RECOMMEND AT ALL!!!
Reviewer
Des
Location
Wales
Date
06/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been contacting them for 3 months still haven't sorted out my broadband they sent an engineer he said bt will install a new cable within a week a month later no joy rang talk talk they said your case as been closed and they started going through all the basic checks absolutely rubbish service really BAD
Reviewer
Chantelle
Location
Manchester
Date
06/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If your thinking about using Talk Talk think again! The Tv is slower than an 80's Atari computer! Customers can't' t understand what you are saying and talk over every sentence you say by saying 'I understand'! After over an hour on the phone complaining they finally agreed to send a technician out. The technician came and said setting needed changing which. He did- however speed no different yet the CHEEk of Talk Talk then taken £50 put of my bank account for this apparent service! I then got charged from the bank as there was then not enough for my direct debits that day! After again over an hour phone call and about 6 different people who had the most appalling customer service standards, they agreed to waive the charge and send another technician out to fix the problem free of charge. The technician said Talk Talk would call me within 2 days to see if it's any better- low and behold 3 weeks later no call and slower speed and to top it off ANOTHER charge of £50!!!!!Will never use this Company ever again! So if your thinking of going with Talk Talk again- think again..... A kick in the teeth is more enjoyable!
Reviewer
Mike Jonas
Location
Widnes
Date
05/10/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I urge anybody that is thinking about going with talk for any of their services to think again. Worst mistake I ever made. I wish I had stayed with sky.
My talk talk broadband is fine when it's actually working, but the problem is that the broadband only works for five minutes at a time before dropping out. I have spent hours on the phone to them about this, I have had countless engineers come out and tell me it's fixed. It isn't fixed and I doubt it ever will be. Talk talk are dreadful, I have never experience a customer service that is as useless and unhelpful.
Reviewer
Lauren
Location
Canterbury
Date
04/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband provider I have ever had the displeasure to use. Firstly, after promising to remain at the cost that was advertised, TalkTalk tripled the bill and added a hefty cancellation fee. Secondly, the actual quality of the broadband is ridiculous beyond belief. To be paying so much for something that is so slow and that keeps cutting out, leading to a minimum half hour repair just to be able to go online is appalling. Would absolutely not recommend at all and find it hard to believe that anyone has had a positive experience with such a money-grabbing, inept company.
Reviewer
Appalling service
Location
Date
04/10/2014
Ratings
Satisfaction
1.00 stars
Comments:
The 3rd of sept I got home and the wifi and computer stopped working. So I called Talk Talk to try to solve the problem but they couldn't. I got an engineer appointment for the 23 so I need to be home otherwise I will be charged £20 surprise !!no one appears. I Called them and the person I spoke to could hardly speak English and when I said I want to cancel I got an English person who want me to book another engineer appointment for 3 weeks time I was so angry.
He told me that if an engineer didn't come before the 4 oct I can cancel my contract. Talk talk did not call me back regarding the repair. That was almost a month without having the Internet which is unacceptable.So I called on the 4th to cancel my contract with them, which I was advised by Talk Talk that I was entitled to do. To my surprise I need to pay for breaking my contract with no compensation for the month I had been with no internet or tv. thanks talk talk for the good 8 years of your service but when a problem occures talktalk is the worse. They are unhelpful , unsympathetic and unreliable. In this day and age that level of service from a company is unacceptable.
Reviewer
Upset
Location
Nelson,lancs
Date
02/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was looking for a broadband provider and was stopped in our local shopping centre.I was told by the salesman that i would get 50 worth of free calls per month sounds good, not so.After receiving the contract i could not see this on the contract, rang the salesman who said i would definattaly get 50 pounds of free calls per month, and said to ring customer service if i did not believe him, customer service i would only get a call to say that my bill at reached 50 pounds.I rang the salesperson, he said that he would sort it when he was next in the office and ring me, still waiting.Also the speed is nothing like what they said ie that the speed would be between 7 to 17 , nowhere near that speed sometimes as low as .89
Reviewer
Tipu
Location
London
Date
02/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst ever broadband and customer service i had. The broadband did not work for two weeks after activation date and when i called them the were not willing to help. After two weeks and some more calls i was connected but very bad connection which kept breaking. I was willing to upgrade but they responded there was no such option and that i can go anywhere. I was forced to change the provider and then on top of that they charged me cancellation fee of GBP 80.00. I am willing to write the regulatory for this robbery. will not advise to go for talk talk, pay a little more and go somewhere else.
Reviewer
Simone
Location
London
Date
01/10/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never in my life been so anger in completely regret having the talk talk services it's a bunch of bull. On the 3rd of September I request to add the tv services to my already running broadband and telephone services. I was then told I will have to wait until the 15th for an engineer to come set it up properly. The 15th had come and the engineer showed up and installed my box. He the realize the internet channels( which are the non-freeview channels are not working because he was in a rush he fobbed e off wit the excuse of because it's my go live day not all my channels will be working give it a few hours. I then waited 24hrs still no channels. The following day I have contacted talk talk and reported the problem. Now on top of being given the run around and having to ring 10times I eventually rang the cancellation team cause by now I was completely giving up. They then put me thru to 5 different technical support staff I was then told I will have to wait until the 1st of October between 7-9 for an appointment. I was very anger with this and voiced it so they then added a free 3montha subscription to my plan but the wasn't helpful as I still can't watch the tv or access it's services. The day of the engineer has come and the engineer has not turned up. Ringing back talk talk to speak to someone I'm being told they have no contact with the engineers therefore they can't tell me weather he will turn up or not. Completely unsatisfied with talk talk.
Reviewer
Marion Kirby
Location
Blackburn Lancs
Date
01/10/2014
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I have been a customer of Talk Talk now for 6 years. Broadband has occasionally gone off for a few hours but has been restored without having to notify the company. I don't find this unreasonable I'm sure it happens on all networks.
Last week my broadband disappeared and it was clear there was something wrong.
I reported the fault and was put in contact with the call centre in India, the people there were extremely patient and helpful, I have to admit that they were at times a little difficult to understand but they did repeat things slowly until I did understand. I had two long sessions whilst they tested all manner of things and eventually it was concluded that there must be a fault in the equipment in my home. I was told that an engineer would be sent and an appointment was made as soon as possible. Several text messages were sent to keep me up to date with what was happening.
The engineer arrived exactly as promised and sorted out the fault.
I would just like to say that I found all the staff I dealt with to be extremely polite and caring. It was annoying to be without broadband for a week but I don't run a business from home or anything so no great harm was caused.
Personally I would recommend Talk Talk to anybody I think they are a very genuine company.
Reviewer
michele
Location
frinton on sea
Date
29/09/2014
Ratings
Satisfaction
1.00 stars
Comments:
DO NOT SUBSCRIBE TO TALK TALK.What an appaling company. Have been with sky for 5 yrs, was going to transfer to talk talk. Bloody glad I didnt. Spent large amounts if time on the phone at my expense and must of spoken to everyone at talk talk apart from the cleaner. New sales team are english, once they have got you signed up then everyone one else you speak to is from india.Have tried for the past 2 mths to get talk talk set up in the end i gave up. Disgusting company and staff to do business with
Reviewer
Twinkle
Location
Buckinghamshire
Date
29/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I will never recommend TalkTalk to anybody! I have received terrible service!!
I wanted to transfer from BT to TalkTalk due to price and it was the biggest mistake of my life. My services were due to transfer a month ago and to date no one can tell my why it has taken so long or what the plan of action is - i have escalated to the highest level within TalkTalk with no answers! I rung this morning for an update because it has taken a month and they have cancelled my transfer request!!!!
Back to BT I go!!
Reviewer
Salli
Location
Dorset
Date
27/09/2014
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
We have been with TalkTalk, previously Tiscali. In all those years we have only had a couple of issues. Both times the engineer turned up as planned and fixed the problem. Each time we have call customer service, either for the problems mentioned or an enquiry about our bill, they have answered the phone efficiently. Cannot understand why so many people have experienced bad customer service? We were leaving at one point as one if the other companies, at that time was offering it cheaper, but before it was even installed we had issues with getting hold of them and they were up North! Therefore we remained with TalkTalk. Everyone seems at one time or another to have issues with their provider, especially their speeds. Incidentally when the broadband has died a couple of times, it has been BT equipment that had gone down for one reason or another. Customer service is really important to us.
Reviewer
Ian Woolley
Location
Holywell
Date
26/09/2014
Comments:
TALKTALK NO customer service
I have had a number of problems with talktalk over the last 18 months and have now moved provider.
I would never ever go back. If you are thinking about using or going to talktalk due to the cost DO NOT.
First I had the talktalk TV.
You cannot record any sky channels which I was told would be sorted in a few month/near future. I was still waiting 18 months on.
The talktalk did not work and kept freezing. When I spoke to talktalk after explaining the problem a number of times was told to put a paper over the front due to interference from my other equipment.
I have all Samsung equipment and this did surprise me.
That was all they offered and basically told me it was my fault and tuff.
I soon cancelled my TV package.
I left on the 23/9/14.
I received a bill to pay for service from 25/9/14 to 25/10/14.
I rang and explained I was not going to pay them for a service I had not had as I had cancelled it. I have also cancelled my direct debit.
I was on the phone for over 30 minutes and was told by the first phone operator that I had to pay and then a month later they would refund the money.
To say I was shocked is an understatement.
I again told them I would not be paying and I had cancelled my direct debit. I was then told they would charge me £10 for not paying.
I was, I am sure you understand, not happy after being put through to another operator was again told I should pay the bill for a service I had not had!!!!!!!
I then explained I was not paying for a service I had not had and it was as far as I am aware illegal.
The operator stated it was not his fault it was the system. (Computer says no)
After spending over 30 minutes on the phone they in the end agreed to waver the £10 for not paying them money I do not own them. (So nice of them)
And they would then generate a final bill in a month.
This was the final straw I am glad I have left and recommend strongly to anyone and everyone never ever use talktalk!!!!!!!
Reviewer
Mike
Location
Barnsley
Date
24/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Until now I believed 3 mobile were the worst company in the world. No...Its TalkTalk. 6 weeks of intermittent service, 40+ calls to call centre 7 'engineer' visits (5 of which never arrived). I gave up. These muppets will simply never fix it! I have 2 months of intermittent service now until i can finally get rid of these idiots forever. My sanity simply will not stand another call to their utterly useless call centre. DON'T JUST DON'T!
Reviewer
Jonathan marvill
Location
Derbyshire
Date
24/09/2014
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Be for I had the normal braudband and was getting 6mbps off peek and on peak I was getting 1-2mbps so I upgraded to medium sized fibre, witch instead if all copper cables its fibre to the green box down the road then copper cable to my house. Full fibre is no copper cables at all witch it better. but my medium fibre speed im getting it 32-38mbps off peek and at peek times like between 6pm and 9pm I get about 20-30mbps witch is plenty for me and no more buffering..so WELL DONE. talktalk you deserve this good review.
Reviewer
Andrey
Location
United Kingdom
Date
23/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I applied for a 1-year contract with Talk Talk in the beginning of May 2014, received a message that it is up and running end of May. Although it was not! THREE MONTHS AND FIVE ENGINEERS as well as MULTIPLE CALLS with USELESS call centre employees only FORWARDING the call through various department who BARELY SPEAK ENGLISH... and STILL NO INTERNET!
I cancelled the contract and they REFUSE TO RETURN MONEY PAID FOR LINE RENTAL (although I did NOT RECEIVE A SINGLE SECOND OF BROADBAND in 4 months!!)
If you are choosing broadband provider, go to any, but don't be fooled by Talk Talk. I thought I will economise on £3.5 per month. Turned out I paid this + BT 1week wi-fi internet (which is very expensive)!!
Reviewer
debbie bear
Location
glasgow
Date
20/09/2014
Comments:
I've been with talk talk for 2 years and the prices have been creeping up slowly. my 12 months was up so I decided to shop around for a better broadband package. I called talk talk to indicate that I was thinking of leaving them and ask if they could offer me a better deal. INDIA!!!! Need I say more???? I was on the phone for almost an hour whereby he offered me a better deal, then added some unknown additional cost on which made the deal more expensive than before. Every time I threatened to hang up he asked me to hold on until he spoke with his supervisor. He would then come back on the phone with a better offer, only to go on to add another cost on......taking us back to yet another more expensive deal. I have never in my life had such an infuriating customer services call with anyone!!! I ended up slamming the phone down on him and telling him that I would be leaving talk talk. Overall, an appalling service.
Reviewer
Kris
Location
Dorset
Date
19/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up to Talktalk broadband, and was meant to have an active connection by midnight on the 16/09/14. I went to set the router up that was sent out by Talktalk to find that there was a fault that Talktalk agreed to being there issue. They said that they would send an engineer on the 19/09/14 between 1500hrs and 1800hrs, well they did not show. I called there not so helpful customer service center to be told that an engineer was now not available until the 26/09/14, I explained it was not acceptable and to be lied to as a new customer was not acceptable and that I wished to terminate the contract now, they transferred me to the customer services department, who cut me off as soon as I started to explain why I wished to leave. So I called back jumped through all the hoops to get a new customer service rep, who when told why I wished to leave decided to just keep going, well it's only a week can't you wait a week? not even a week? Eh no. My business uses the internet and therefore if this is the customer service so early into a new contract I wish to leave now, so reluctantly they cancelled my contract, but then claimed to they will still bill me for the line until a new ISP takes over. What a piss take. So anyway, avoid at all costs, bad customer service, bad tech support and call centers outside the UK.
Reviewer
Mark Vost
Location
London
Date
19/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
EVERYONE, DO NOT MAKE THE BIGGEST MISTAKE OF YOUR LIFE BY SIGNING UP TO TALK TALK FOR A PAINFUL 12-18MONTHS! IGNORE THE ADVERTS, IT'S CHEAP FOR A REASON!
Where do I begin? I joined Talk Talk because it was cheap and an alternative to Sky, etc. Installation was fine, everything was up and running. Here is a list of everything that went wrong and what I think makes Talk Talk the worst provider in the market:
1) Speed dropped. Internet went slow which has a knock on effect on the TV as all the interface is fed through the internet connection. So, slow internet, slow interface. Press 'Guide' button, wait 5 seconds for it to pop up. Don't even attempt to watch anything in HD, buffer, buffer, error, error!
2) Customer Service! Or what I like to call 'Speak to someone miles away in another Country who speaks poor English and let them read a script to you which doesn't solve any of your problems" First you'll be on hold for ages then transferred to a whole array of people who offer as much help as the person before.
3) Talk Talk rejected by Direct Debit for no reason and was charged £4.50 every month for 'Non Direct-Debit' payment method. After a call for 3 hours I finally got all this refunded!
4) I left Talk Talk to join Sky (who can do things properly), and they are still trying to charge me! Robbing %$^%&^%!
5) Talk Talk randomly put my price up by £5 half way through my contract and didn't really explain why. That means I was paying close to £40, more than Sky and Virgin basic packages. What a joke!
Talk Talk is the worst service/product I have EVER signed up to. Take my advice, pay the same price (or even a few £££ less) and get Sky! Internet is super quick, TV is 100 times better, Customer Service is brilliant, £100 M&S welcome discount and several months half price!
DO NOT MAKE THE MISTAKE I MADE, I AM TRYING TO HELP YOU ALL! :)
Reviewer
TV heaven
Location
Merseyside
Date
16/09/2014
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I found this website by chance and cant believe the negativity expressed by the majority of reviews. I dont usually leave reviews but feel motivated to do so to try and redress the balance. I have been a TalkTalk customer for approximately 5 years and have never had an issue with the company. My telephone works no problem, my broadband speed is excellent, my You View TV service is very good and my mobile SIM only deal is an absolute bargain. I have had to contact customer services on only a couple of occasions in 5 years as I find that the help pages on the TalkTalk website usually answer my query or show me how to solve the problem. When I have had to talk to customer services they have always been very helpful. OK there may be a slight difference in communication style due to their call centre being in India but the staff are very polite & do try their best to help. I dont know if I have been extremely lucky, or other people have been very unlucky, but I can only reiterate that I have had no issues with this company and wanted to give other visitors to the site an alternative view.
Reviewer
J King
Location
London
Date
16/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Moving home and moving with this company is not a good experience. Gave them the notice of the move, on the expected day of the new connection, nothing happened, called the following day, told there was a problem on the line and an engineer needed to call. First the man on the end of the phone asked me to unscrew the telephone box on the wall and look at the wires, not on your life, will I. he arranged for and engineer, after telling me this would cost me £50, NO NO NO not down to me you have had time to check this before now. The engineer came on the allotted day, to my old address, got shirtie with me for not being in, phoned again arranged another engineer and he to was sent to the wrong address. phoned again this time asked to speak to a manager form the off, he arranged for another engineer for 1 weeks time, after I reminded him that I had had no phone for 3 weeks thanks to Talk Talk (or should that be NO TALK), the appointment was changed to the following day, along with 3 months free line rental and £20 credit(We will see if that happens)this engineer has yet to arrive watch this space.!!
Reviewer
Barbara
Location
Somerest
Date
15/09/2014
Comments:
I was originally with Tiscali which I had no problems with. I got taken over by TalkTalk. I had an issue with a charge and struggled to even find a number. They refused to refund a wrong charge and when I asked for it in writing I was told that they were recoding the conversation and didn't need to. I was told that they could resend the bill, but I would be charged. I am leaving them!!
Reviewer
Rob
Location
York
Date
14/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Put order in - Problem with tracking my account, numerous emails contact with service desk.
They never even looked at the problem just gave stock answers not even relevant to the problem. Promised to get back to me never did.
Wasted hours If they are 100% incompetent with an order hate to think what they are like with their locked in customer
Therfore eventually cancelled my order after 10 days
Reviewer
Rob
Location
York
Date
14/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Put order in - Problem with tracking my account, numerous emails contact with service desk.
They never even looked at the problem just gave stock answers not even relevant to the problem. Promised to get back to me never did.
Wasted hours If they are 100% incompetent with an order hate to think what they are like with their locked in customer
Therfore eventually cancelled my order after 10 days
Reviewer
Beth Lees
Location
Cardiff
Date
13/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Never in my life have I known a company be so rude and unhelpful.
Not only do they basically call you stupid when you ask for an engineer they then continue to speak about you in another language that makes the call center laugh.
I have taken them to the three homes I have moved to and have had problems every single time. I wish i learnt my lesson.
I have now rung virgin and it is being installed Tuesday!
Good riddence I say.
Reviewer
dissatisfied
Location
windsor
Date
13/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk deserve no stars! Sept 3rd reported no phone/internet. Told engineer will review. No updates from talk talk just me having to contact them. 5 days later still nothing. Customer services appalling...they do not understand and avoid answering specific questions. Many answers aresimply scripted! Day 5 of no service spoke to a manager who said it is a major fault and openet are on stage 2 of the repairs. The line should be repaired in the next 24 -48 hours and the talktalk customer services manager will call me back within that time. Surprise surprise... No call from the manager at all let alone when he said he would. Now on day 8 of no line (hence no phone or internet) spoke to a not her customer service manager.... I'm told openet working on the problem which is major and affecting other people. Funny the council know nothing about this major problem! So it gets worse...talktalk now tell me I will be contacted on September 20th for an update!!!! This means no line until at least then which is totally unacceptable. Not only will I have no phone or internet which I need for work and college I also still do not know what the actual problem is and how many other people are affected. Talktalk are absolutely USELESS and should be answerable for such appalling service! Don't ever take a contract with talktalk.
Reviewer
Emlyn hall
Location
Burgess hill
Date
12/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Dreadful, steer clear
I ordered the full set up after Bt started raising prices
The main issue was with the TV, we were sent a second hand box as new customers, which still had programmes recorded on it!! Plus it did not work
I asked for a new one but they insisted I needed an engineer visit, the soonest being 4th oct (the complaint being on 8th sept!)
I decline explaining I just needed a new box and I would return the old one, again they refused. I explained that in which case I would like to leave and set up with sky who instantly set things up
Talk talk are now pursuing me for 17x£15.50 as I have broken contract, stating they have 28 days in which to put the problem right.
They are rude and unreasonable
The battle continues
Reviewer
clive
Location
Bedfordshire,england
Date
08/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
For months now i've had crackling on the land line that stops my internet connection.Had many egineers come out,even had inbuilt filter installed.Talktalk then say my problem should be fixed.I get a few hrs of no crackling then back to normal.Contract runs out March2015 but so want to leave talktalk because not happy with the service i am getting.Why should i pay penalty for leaving talktalk when they are so rubbish.If i brought a car & it kept braking down i'd want my money back.I would never recommend talktalk to a friend.
Reviewer
Hayley
Location
Portsmouth
Date
05/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute pain in the A**
I have never written a review before, so maybe it'll help calm my frustration with what I've just been through with talk talk.
Recently moved into my first property and was looking for the best/cheapest broadband option, I came across talk talk and signed up!
I waiting 2 weeks from signing up for my services to go live, and on the date which they was the problems arrived. I was greeted with a internet page whenever I tried to connect to WIFI stating that 'talk talk has put a restriction on your line due to an outstanding amount' and would not let me connect. At this point I was highly confused, due to me only just setting up with talk talk, and due to be going live why should there be an outstanding amount? This is when the phone calls started, I phoned in (from my mobile) to query this issue, and was told that that wasn't the case and to follow some router settings they'd send me via email after them saying from their end that my connection was fine(which it wasn't). I was on the phone for 40 minutes when they sent over the link to find it was the WRONG LINK!! at this point I am so frustrated with the services and the disappointing customer service! I phoned another 3 times that day totally to a wapping 3 hours call time which I am being charged for, to be given the same excuse almost that they didn't believe what I was saying. In the end, and after phone twice a day, every day for a week they soon found there to be some sort of BAR on my network (no fault of mine) that they cant seem to fix/budge or even understand why it's their. Numerous times they said they'd call back, they never have, and I am still left with no services. To make matters worse, I came across a bill online which is due to come out any day, I cannot believe this when I have never, or even yet to have received any broadband services from them! I still keep phoning, to be told that my issue is being 'repaired' but that's how far it gets and I am left in the dark, not knowing any different from what I did from day 1. I have decided I am just going to cancel my services with Talk talk, and try to be compensated for all the time wasting, and expensive calls. Absolute waste of time, and I recommend to anyone, not to go anywhere near talk talk as they are useless in all different concepts!!
Reviewer
G Danam
Location
Manchester
Date
04/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been using talk for an year and I moved from my address on April 2014 after completing the period of contract. Though I informed about it and the account was cancelled they have been deducting money from the direct debit and it also went high from 12 pounds to 32.29. Made lot of calls.. still haven't sort it out. I was asked to wait till 8th September. Let us see what happens next.
Reviewer
jim
Location
oxford
Date
03/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I decided to go for talktalk's very appealing offer, placed the order and set the appointment date for their engineer to come to my house and set me up. That day arrived, my girlfriend had taken the day off to let the engineer in but he never arrived.
She spent 45 minutes on the phone to be finally told that an email had been sent by them the previous day to cancel. They had not and there was no record of any communication from them. They also said they would be in touch to arrange another day, they did nothing.
Four days later I do receive an email from them saying they were sorry that I had decided to cancel my order. I had not made any contact with them what so ever.
I am truly disgusted with the deceitful and dishonest way talktalk operate and will be certain to spread the word and dissuade any who might be thinking of using them. STAY AWAY!!!
Reviewer
Alan
Location
W.Mids
Date
02/09/2014
Comments:
I left Talk Talk after just 4 days, when they blocked my phone number after trying to report a problem. Thereafter, they agreed to talk to me 'but not about the problem.' Since; six-weeks of threats and runaround, demands for amounts of money they appear to have plucked out of the air and cannot substantiate when I ring them.
They are obstructive and evasive, and, in at least ten contacts, include three letters to UK addresses, have not produced a final bill for the two-weeks before I moved to Sky, who, incidentally, have been excellent.
Talk Talk - 'abandon hope ye who enter here.'
Reviewer
Carl
Location
Wakefield
Date
01/09/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with talk talk for only 2 months and in that time i have been on to them about there broadband service which is basically none existent i have had 2 talk talk engineers out and a BT engineer too, 1 of each within 7 days of each other and still no broadband, when i phoned up again they did all the line test as per usual and then told me they were going to send out yet another engineer which would be charged at £50 if they found a fault with the wiring that they supplied. yes i did connect it myself but lets face it, its not rocket science but even so, i know that it is a connection problem with their router as i can plug a sky router in to the socket and i get perfect connection but this means i'm unable to watch the entertainments package that i'm paying for too.
How can a company that is meant to be so big and good, be so rubbish.
#If you ask to speak to someone from the CEO of the company you get told that they can not put you through or give a contact No which is a load of crock in my eyes.
I will be taking legal action against talk talk for services not received and looking for compensation for this plus loss of earnings
Reviewer
Nondipoo
Location
gloucester
Date
31/08/2014
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Have been with Talktalk for at least 6 years. Had problem on 22 August, which they say is not theirs. Was made to phone from mobile for over 40 minutes while they tested line. Have spoken to 3 different people and had online chat with 4 others. Last one told me problem was in my house. Internet connection keeps crashing, and download speed is 59 instead of about 9. Had no internet from 22/08 until 28/08, when it mysteriously started working again. Don't know what to do, apart from stopping the direct debit.Am definitely changing when my contract expires.
Reviewer
Alan
Location
West Midlands
Date
30/08/2014
Comments:
I left Talk Talk after just 4 days, when they blocked my phone no. after trying to report a problem. Thereafter, they agreed to talk to me 'but not about the problem.' Since; six-weeks of threats and runaround, demands for amounts of money which they appear to have plucked out of the air and cannot substantiate when I ring them.
They are obstructive and evasive, and, in at least ten contacts, including three letters to UK addresses, have not produced a final bill for the two-weeks before I moved to Sky, who, incidentally, have been excellent.
Talk Talk - 'abandon hope ye who enter here.'
Reviewer
NickH
Location
Romsey
Date
29/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They have driven me insane!
Fine as long as you don't complain and have infinite hours to go round in circles on the phone. Will promise what ever will shut you up and then not do it.
I have been complaining since 3rd July and had been reduced to exasperation repeating checks and answering the same questions for hours on an almost daily basis with people in call centres in Manila, India, S Africa and Preston. I now have the internet and less disconnections but was charged an extra £50 for "fixing" the problem. When I complained, again, I was given a refund and goodwill gesture making my bill £14 in credit. They tried to take £72 from my bank. Fortunately I had suspended my DD. I complained and was told this was a mistake and I would not be charged for reinstating my DD.
Today I had a call from Kate in S Africa to say they had tried to take money form I account and the DD had not worked. I explained, again, and she said I would be charged £4.50 to put things right.
I tried to talk to one of the many managers who have promised to put things right personally and so far failed and was told they could not put me through. My complaints are currently with the CEO Dept who will phone back in 5 working day.
As I was promised a call back last Friday then Monday and did not receive either I don't hold out much hope.
Two days on from my first review, my complains were referred to the highest TalkTalk authority last Tuesday/Wednesday and I was told someone would phone within 5 working days. This of course has not happened. When I phone now all I am told is that it has been passed to the CEO so they cannot do anything. Desperate!
Reviewer
F Cahanga
Location
Edinburgh
Date
28/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Despite a few of the reviews that I looked at for Talk Talk I decided to go with them anyway for the Simply Broadband connection with 1/2 price for 6months and a love to shop voucher.
It took Talk Talk 21 days to get round to giving us a connection. The line since has not worked and have been unable to do anything more than simply load google and most of the time the internet is simply not working at all.
after the customer service employees passing me round the office and getting me on my hands and knees to dismantle the hardware that was meant to have been installed correctly, they informed me that they would have to send out an engineer (that was origionally meant to come within 5 days, then 2 weeks, then a month and a half).
apart from having no internet, the voucher they promised in the package never turned up and after an hour of being on the phone to them found out that they had cancelled it a month ago (even though I had previously inquired into this and they told me nothing of the sort). They then offered me the money from the voucher off from my bill. Not only did this not happen but they then over charged me on 2 months worth of bills.
After being on hold for 30 minutes I decided to call another day. The service I received was beyond inadequate and then having to talk to an entire team of people who cannot understand me or I them made the icing on the cake for a overally disappointing experience.
Reviewer
Lord Switchus to BTus
Location
Cornwall
Date
27/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible speeds and extremely unreliable. Don't use TalkTalk. Their SimplyBroadband deal may look attractive for the price but trust me when I say you get what you pay for. A rubbish service.
The customer service couldn't give me much advice apart from "have you tried turning it off and on again?" Do they think we are stupid or something?!! Don't go for TalkTalk go for someone more reliable like BT. Prior to TalkTalk we had been using BT for about 8 years without an issue. We only went for TalkTalk because of the great price.
Don't be suckered in!
Reviewer
Paul
Location
Stockport
Date
26/08/2014
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Not really had a problem with talk talk - just signed up for another 12mths with 6 months 1/2 price.
Phone line was rubbish at first but they got an engineer here within a week (BT subcontractor) who arranged BT to fit new cable from pole - broadband has been fine since getting 14meg so adequate for my use. Will maybe upgrade to fibre when becomes available in my area. Was a virgin customer for many many years at previous address but wanted to pay less - you soon get up to £40+ per month with virgin or sky and this is too much for us - so talk talk has been a good substitute. I have a NOW box for the odd time I want to watch my team on Sky Sports (obviously better to not be using laptop/tablet at same time as streaming tv sports with a low download speed).
So all in all satisfied.
I think a lot of people's problems come with maybe bad overhead phone lines/connections so ask for a proper line check before installing BT/TalkTalk or even SKY BB.
Reviewer
Neil
Location
Tonypandy
Date
24/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I was given a start date when I joined but the set up guide was very limited and unhelpful and there was no info about setting up an email address through Windows mail.. When I looked for a technical helpline there wasn't one so I had to ask through the online forum - the "Talktalk community."
I entered all the relevant settings but still cannot set up a Talktalk email account yet I set up an outlook.com account in seconds. Strange.
Talktalk then decided to disconnect me on the same day I was sent a warning letter wrongly telling me there was insufficient funds in my bank account. Thanks guys.
I have had constant connection problems since day one. I altered the router standby settings to 'always on' yet it still disconnects every few days. I have phoned the well intentioned but useless technical staff in Talktalk's Indian call centre who ran tests and told me the fault would be rectified within 72 hrs, it wasn't. Withiin hours I received text after text asking if my problem had been resolved - "Please text FIXED or NOT FIXED" etc.
The only positive point about my experience with Talktalk is that the speed seems to be consistent so far.
I was well and truly taken in by Talktalk's £3 a month, unlimited downloads promise but should have known better from a company who don't even offer free evening and weekend calls with their basic package.
After four months I now intend to cancel my contract and count my losses.
Please avoid.
Reviewer
Neil
Location
Tonypandy
Date
22/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Constant connection problems.
Foreign call centre workers without a clue who sound like they're at a noisy party.
I was disconnected on the same day I received their letter wrongly claiming there were no funds in my bank account.
The only positive thing I can say is when I manage to get online the speed seems to be consistent, apart from that TalkTalk are the pits.
After four months I intent to cancel my contract and count my losses.
Please avoid.
Reviewer
Rebecca Rees
Location
Wales, Llanelli
Date
20/08/2014
Comments:
We’ve been miss-treated through a case of ‘slamming’, multiple phone calls later and accumulating over 6 hours of call time and there is still no response or rectification of the matter, we have logged and documented all the phone calls we have made with no response from your poor customer service team which have hung up on us on two occasions. Both our telephone and internet connection has been cut, our new phone line no longer belongs at our address and we rely on both our phone line and internet connection for our business. We accept that we have been miss-fortunate but the annoying factor is that not one member of the Talk Talk team is willing to help the matter. We have paid our line rental up front for the year as well as paying £11.50 a month which is also up to date so we have absolutely no reason to change provider which is absolutely ludicrous, it has been done without our consent and has caused major inconvenience for our household and our business. If the matter is not immediately rectified we are fully prepared to write numerous letters to Ofcom and take the matter further, we will also use various social media channels to make others aware. This is by far the worst case of customer service we have both witnessed. We have spoken to the occupants who now ‘obtain’ our house number and they stress it is extremely inconvenient for themselves.
All we ask is to be re-connected to our phone line and internet and to speak to someone that is actually willing to help. I will say again, we have not changed service provider and have been miss-treated, it is definitely a case of ‘slamming’, somebody somewhere has made an error. A comprehensive response would be much appreciated.
Reviewer
Kat2212
Location
Blackpool
Date
20/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. It just took 6 minutes to download an 11 minute kids show, which then stalled three times during viewing. Their response is not helpful. Feel as though I've been cheated.
Reviewer
Karolina
Location
London
Date
19/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company I've ever dealt with.. They keep on charging me month by month even though I called twice to cancel my contract, sent 4 emails and spoke to two different online advisers. I've got 4 names of advisers, 5 different dates of disconnection, 3 bills after service cancellation. Simply, they force me to pay even though I moved out from that place almost 3 months ago. Trying to resign since 9th June..
Reviewer
Deborah Court
Location
Northumberland
Date
18/08/2014
Comments:
No stars at all for TalkTalk. The wifi connection is useless, 30 minutes to buffer something that lasts a second. You ring them, they spend forever troubleshooting. Will not call you back with what they've found. Always find nothing, do nothing. Pointless.
Reviewer
Teepee
Location
Camberley
Date
15/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk are ridiculous, simple issue (modem needs replacing) 3 one hour phone calls, one visit by BT engineer who left a faulty box, promised to drop a new one in, but didn't, back to square one rasing a new fault. It is also impossible to complain, once you have raised a fault, all roads lead to a call, where the IVR system says they are aware you have a fault and a re working on it! Worst company in the telecomms sector, a sector not known for its customer service! SO FRUSTRATED
Reviewer
Richard Alford
Location
Salisbury
Date
14/08/2014
Comments:
absolutely useless, inept,rubbish, shambolic. I've had phone calls to their 'customer services' that should have been shown as a Monty Python sketch. Undecided if I should laugh or cry but definitely think they should be avoided.
Reviewer
maggie
Location
cardiff
Date
14/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
awful. stole my money wouldnt give it back. endless script reading indians diving you mad. in the name of sanity avoid. i foolishly paid £172 for line rental in advance. cancelled within 1/2 hr now they say it will take weeks before they will refund. robbers. theives.
Reviewer
Hannah
Location
Scotland
Date
13/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I am unable to put in a rating for broadband at all as I never received my service! I have been trying to get phone, broadband and TV service from talktalk since 17th June. It is now 13th August. The company has not been able to resolve any issues which arise, have tried to fob me off with pretty poor customer service, left me without even a landline for that length of time and then refused to process a refund as they maintained that I did not confirm details with them. I have spent an additional £50 on my mobile phone trying to reach a resolution as (thanks to Talktalk!) I did not have a landline to call their freephone number! I have now decided to go with BT. I would rather pay an additional couple of pounds a month with the knowledge that I can actually reach a human being to speak to if needs be. Oh, and I still haven't received my £141 line rental which I paid upfront! Now I'm having to raise a dispute through my bank to try and get it back!!!
Reviewer
RDC
Location
New Milton
Date
13/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a shambles. Ordered fibre connection on line, received an order confirmation with go live date also received a letter confirming direct debit. Go live date came and went..nothing!! Phoned talktalk told I didn't have an order (strange) tried to reorder but told I could not keep my existing number... wait for it... because there was already an order on the line (presumable the order they told me did not exist). Asked to talk to a manager who said he could sort it out but I must keep on the line and whatever I did not to disconnect...waited listening to silence for 30 - 40 mins and then they put the phone down... I guess their call center staff think this is funny. Called back to to complain and was sent around the houses before eventually getting put through to customer loyalty who said "I understand you want to know what your go live date will be"... Does anyone at talktalk actually understand plain english or have any sense of what customer service should be? By this time I was fuming and made sure they deleted all my details from their system including being deleted from marketing material. Do talktalk really believe that this is a way to sell a service? So feeling extremely angry I phoned Plusnet and boy what a contrast I've placed my order and was smiling at the end of the call, the girl I spoke to was excellent... shame on talktalk!
Reviewer
Frank
Location
Abingdon
Date
12/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Echoing what everyone here seems to be saying. I had a workman cut through the line coming in to the property. I reported it. After 5 days I saw a BT engineer (he'd arrived 3 days previously without anybody telling me that there had been an appointment made so I wasn't there). I made another appointment, BT weren't told - I waited in for 5 hours. I made another appointment, BT arrived (after another 5 hour wait). BT refused to fix the line while there was scaffolding. 5 weeks has now passed, scaffolding is now gone and I'm back to square one where TalkTalk are checking the line. The website helpfully tells me to turn off my router for a few seconds - as if that will magically go outside the house and join the two bits of wire together. The worst thing is that you cannot deal directly with BT Openzone who are the ones who have to sort the problem out. Talking to TalkTalk is like having root canal surgery without anaesthetic - only it takes longer.
Reviewer
J redhead
Location
Cambridgeshire
Date
11/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DONT WAiSTE YOUR TIME
It's now been 7 weeks after 6 hours & 42 mins on phone still not working LIES LIES more LIES then gave me a bill for trying to fix fault that's still there wish I had never bothered a my 3G is faster customer service is rubbish 1 call 1hour 47 min long went over tests 3 times then they want u to use ur mobile so they can check phone line idiots
Reviewer
Jade
Location
Kent
Date
11/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AWFUL service - Do not use them for anything.
I dealt with TalkTalk about 6 months ago when my Grandma moved from London to Kent. They took advantage of her lack of technical understanding and sold her a new package for her new house (that had not even been built yet). When I realised what they had done, I phoned them to cancel the package. She had already spoken to them to do this and they had told her they had cancelled it (one guy pretended to be a manager when it was clearly still him on the phone).
Turns out, not only had they not cancelled the package at her new home, they had also never cancelled her existing plan at her old address and had in the process, signed up the new tenants to a plan effectively making 2 sales packages.
I launched a huge complaint about this and was assured that her plan would be cancelled at her home address and new address. They didn't actually action this until the second call I made. Whilst this was going on, they'd managed to tell Sky that we were cancelling our package with them as our Grandma was living at our address whilst her home was being built and had taken it upon themselves to try and switch our provider which is illegal. We only found out because Sky called us to ask why we were cancelling our plan.
I requested a refund for the cancelled plan at her old address but instead of this, they forced her to pay charges accumulated for a month when she wasn't there (even though they were being paid by the new tenants) and we never heard back regarding the complaint or receive any compensation.
Totally disgusted at their attitude and way they treated an elderly customer and I would say to anyone, DO NOT USE TALKTALK unless you are happy to be taken for an imbecile or put up with appalling customer service and attempts to charge you unnecessarily. Will not go there near them ever again.
Reviewer
chris
Location
bury st edmunds
Date
10/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My partner and i signed up to talk talk about 2 and a half months ago,so far we have had 1 months worth of services from them as they sent us broken eqiupment, on my first call to them after waiting on hold for nearly an hour on hold from my mobile, was informed by a guy i could hardly understand that i was going to be charged £50 for a new box, despite wanting to use some foul language at the guy i just hung up cos the guy sounded misserable and i got the feeling he was getting some kind of sattisfaction from this, eventually i got through to somebody about five days later who then booked a guy to come and replace it about a week later, so far we've had about a months services (with only 1 extra add an) to be charged a £177, i fear to god what our bills will be like when our half price 6 months run out. Dont use talk talk!!!!!!
Reviewer
Rebecca
Location
Liverpool
Date
09/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The absolute WORST. It's passable until there's a problem, and then God help you.
I had been with them for two years when a leaflet was dropped through my door advertising fibre optic broadband in the area. Literally the very next day, my broadband speed dropped to slower than dial-up. I tried several smartphones and laptops to test the connection - it took ten minutes for Google to load!
Cue a round of calls, promises of engineer visits (and a charge for an engineer who didn't visit but called me to see if I still wanted him and then cancelled), Kafkaesque telephone conversations with incompetent call centre staff with broken English who made me repeatedly do line tests before telling me there was nothing wrong with the connection, and six weeks of failed engineer visits in the hope of taking them up on their ransom and switching to fibre optic.
After six weeks of this shambolic service, I switched to Virgin Media, nearly wept with relief when a friendly American who wasn't reading from a script picked up the phone at customer service and had fibre optic installed with minimal fuss within two weeks.
The cheeky beggars at TalkTalk attempted to reinstate their direct debit on my account when I told them they could go whistle for any money for a service they failed to provide. I quickly cancelled that. After all, there are no faults on the line. :)
Reviewer
Peter Mortensen
Location
Essex
Date
08/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
How to describe TalkTalk without having to ask the kids to cover their ears... well, it's almost impossible. I have had internet problems with them for months and all I ever hear is an Indian or Philippine person promising me all will be well once we have gone through some tests, for the millionth time, during this, my millionth call to them. If ever there was a company that make you want to smash up your computer and your phone, this is it!
I have tried everything, writing to them, calling them, online chatting to them... I have tried to complain, close my account with them, change my packages, ask for refunds, discounts and compensation but every time I get nowhere in actually getting the issue fixed. I am either not speaking to the right person or the right department, whoever I speak to, and sometimes they just plain put the phone down on me when they realise they can't help.
A couple of days ago I actually had a service centre person ask me if I'd had lunch and he then proceeded to tell me about how important lunch is, before telling me he needed to transfer me to someone else. I guess he could tell how frustrated I was, although I always remain calm and polite. I have spoken to people in India, the Philippines and, I think, the UK and none of them had an original idea about fixing this issue. I have just been told yet another engineer has been booked. If he actually turn up he will be the 5th one. They all say the same thing; the problem is not at my end. I get the feeling Talktalk support does not keep records of their support requests because it's like starting from scratch with them every time you call.
On their webpage, they have a page that explains how one can complain, but the link on that page that is supposed to take you to an email form actually takes you to their repair page. Typical for them.
I am supposed to be on a discount, but when they sold me that one they forgot to mention that they were now telling me the prices ex. VAT. With VAT I am still paying what I was always paying and I am still getting very slow speed, 2/3 of what I was promised and what I pay for.
I would love to find a different supplier but I am not sure how to cancel my contract with them without incurring ridiculous penalties. If anything, they should give me money back!
To anyone who is considering signing up to Talktalk: I used to sing their praises and they are great as long as you don't have any issues. If you are unlucky and have issues that can't be rectified by a restart of the router or an upgrade of it's software, then forget it.
In summary, Talktalk sell you really really bad service and worse products all based on sweet promises of reasonably priced quality, which they are wholly unable to deliver.
I would not recommend them to anyone. They are entirely incompetent. I know because I work in IT and if I did what they do I'd be out of a job.
Reviewer
Dom
Location
Hegins
Date
08/08/2014
Comments:
This broad brand has false advertise saying it's the best internet in britan that a bunch of lies at least every other broad band company they at least made had a big usage not talk talk one person uses it the entire house can't get on the internet onto youtube or google without waiting 10 mins then when you loading a video or a website you have to wait for a another 20 mins please I advise people to NOT buy talk talk for they are a bunch of liers
Reviewer
Kylie eales
Location
burton on trent
Date
08/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting I was upgraded for being a loyal customer to TT TV price was to remain at 23£ nowith I'm paying over £40 speed is terrible I don't download nor call nor watch TV I want to leave the robbers
Reviewer
Elaine Riche
Location
Nairn
Date
07/08/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since having talk talk I have lost a number of programmes I loved to watch, (they don't show these channels) but will show one of them IF I pay an extra £5 each time I want yo view it!!! I am changing back to sky as talk talk costs more & my computer is away in the cupboard ax it's a waste of time. The broadband is basically none existent !! Also they have increased bills without telling us & taken money from our bank. When you complain they can't even understand what you are saying & visa versa!!! Worst company I ever dealt with. Two words of advice if you like TV, broadband & phone line packages .....STEER CLEAR OF TALK TALK!!!!! :-((
Reviewer
Jack
Location
Chard
Date
06/08/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
The broadband was satisfactory for like a year and a half and now the internet had suddenly gone back throughout a few months with an average download on 1.1 mb/s and an upload of 0.773 mb/s but before I would have about 4-5 mb/s on download and 2-4 on upload but lately the internet has just been bad and we phoned up customer service and they said everything was fine then we say people near us getting 8 mb/s download and so on. But we found that the customer service was not too high standard after us calling a few times throughout the past months but they keep on insisting that is was nothing and that our internet was fine but we knew it was not fine then I asked a few people that lived by what their broadband provider was and I just noticed that all the people with a below average speed were people with Talktalk so for that we are most likely going to move to a different provider (most likely BT). A-lot of the time people say it is just because we are in the countryside and that we don't have fibre optic. I would also like to note that the house hold does like the have a-lot of devices on but even when there are only 2 on it is still sluggish and slow Internet. Hope you take this review into account.
Reviewer
Liam
Location
Scotland
Date
03/08/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
My issue isn't entirely with the Broadband itself, just the effort it takes to get it. From the start the salesperson over the phone assured me that the Fibre Large with Plus TV, Broadband and Phone was the only way to get only Broadband and that the phone and TV box are just included. After months of arguing over the useless customer service system, I finally got round to getting the Fibre Large SimplyBroadband. Now, they have charged me £200 for the TV box as it hasn't reached them in time, even though they did confirm that it was in transit to them, so not my fault in any delay in it reaching them. Been one of the most frustrating experiences of my life.
Reviewer
Bimal mangat
Location
wirksworth.
Date
31/07/2014
Comments:
Had a new business broadband and mophone with them on 17 july 2014.Till date it has not started working.I have to twice cancel my e pos installation in the shop as broadband doesn't work.Their technical support is the worst in uk.I phone them every day and each day I an given a different story.They say it is an external fault which bt open reach is responsible for and bt engineer says the line is fine it is the problem at talk talk end.It is a shame the way they treat thrir customers.I will never ever suggest talktalk even to my worst of enemies.
Reviewer
emma
Location
Birmingham
Date
31/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The worst company I've every had to deal with
Customer service is horrendous and over all treatment of customers is shocking
Unreliable rude and would never recommended talk talk to any one had nothing but problems since we joined them now counting down the day till we can leave them
Reviewer
michael
Location
norwich
Date
26/07/2014
Comments:
I have now been with talktalk for approx 3 /4 weeks, having before been with sky for 5 years, virgin for 18 months with no problems, now I get problems every day, everything so slow ( which I did expect)but for 2 weeks having to reset my router every day, if I am at home its 2 to 3 times a day. The worst thing is I have had a Home automation system installed, with Sonos & and internet music library which cost thousands and now it never works until I re-boot my router! There online help is always busy with other callers (I am not surprised!)
they answer the telephone quite quick, but always go through the same questions, then they always say we will check your system and can you call back on a mobile phone. why should I have to pay for this when it something that is there fault?. Changing to TalkTalk is the worst most stressful thing I have ever done. People be warned, do not fall into the trap of cheaper internet, I would rather pay 3 times as much than have all this agro every day. In fact I have been in touch with virgin an enquired about going back with them, and I am at the stage that don't really care if TalkTalk will not let me cancel!
AGAIN BE WARNED!
Reviewer
Flabdog
Location
Cumbria
Date
25/07/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Not really had many problems with TalkTalk. Getting those problems sorted were hard work, poor speed, connection and awful customer service sums em up really. Cheap yes, would I recommend, no. You get what you pay for as they say. Would probably be worth paying a bit more for a better service. The question is though are the other providers really any better ?
Reviewer
A Robinson
Location
suffolk
Date
24/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A real shame you didn't have minus scores! stay well away from this company the worst I have ever dealt with. rude, frustrating, liars, I could go on nobody cares as Indian call centres reading from a check sheet I still have no working broadband after nearly 2 weeks don't know were to turn to next!!
Reviewer
Brad
Location
Birmingham
Date
24/07/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had for a while now, has to be the worst pile of junk ever! My friends always ask me to come online so I do (well atleast for a short period of time) until I get disconnected. To make things even worse, it can't be the fact that my router is out of date or anything because we had a new one fitted only a few months ago. The signal in my area is perfectly fine because of my friends connections and they are all with different service providers. In my advice, if you are ever considering changing networks, NEVER consider this one or if you are getting internet for the first time my advice is the same.
Reviewer
zoe harper
Location
cf82
Date
23/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i would not recommend talk talk to any one that's all iv had is trouble from the start i had some one come out to install my wi-fi box and land-line. i had it fitted about 3 weeks ago it has not worked since then, iv range up 9 times now and that all they done is pars me around done nothing about it then they had the cheek to take the money out of my account wen i have not even had no internet connection! i do not feel like they are doing anything about it. im so frustrated and angry i fell like im going around and around. iv asked to opp out of the contract because it hasn't been a month yet but no. pluses because i had some complication at the beginning on singing it up with talk talk the women i spoken to said. Id have a 10 credit on my account to cover my call but as you would guess talk talk do not stick to there word or contracts they have charged me for my calls!
Reviewer
Graham
Location
Aylesbury
Date
23/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
After quite a few years TalkTalk have now lost a customer spending approx. 45 per month. My son bought a new computer costing him 500 pounds. It didnt connect to the wifi so i called their scripted customer helpline. No help at all. I then spoke to a Manager who advised that as other devices worked in my home then it was nothing to do with TalkTalk! I advised them that it was a compatibility issue so needed them to fix it. They sent an engineer who changed the router, the service was still poor, no wi-i for my son and the engineer said if this doesnt work then i cant help! Theyre not interested in existing clients just new ones...so i beg everyone not to go with talktalk. I contacted knowhow who changed the security on my router to allow my son to get access. I then called Sky and they are installing in 10 days! I hate poor service and a disregard for customers. Goodbye Talktalk and good ridence!
Reviewer
samantha
Location
bloxham
Date
22/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
False advertising rude slow internet keep adding more money for thing as such as engeneer sent out and advised me that I would be payin for it there for it down to cou but there not good either ring 4 to 5 time a day leavong messages and no respons back reqly upset with them it not worth our my and stress so plz dont be fooled to go with them
Reviewer
Joan
Location
Sussex
Date
20/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never been any good and nothing has changed. Customer service seems to promise resolution, but never actually does anything to fix problems. Been with them for years - they've been nothing but useless - so time to leave this 3rd world standard internet service.
Reviewer
Hilltop
Location
Lancashire
Date
20/07/2014
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Have been with TalkTalk for a number of years now and can honestly say I have been pleased with their service. We live in an old property in a country setting some 5/6 miles from the nearest telephone exchange. We recently had a problem with drop out. TalkTalk sent out an engineer after a very helpful discussion with tech support, who very patiently tried to sort out any problems at our end. The engineer left us with a clean service and a speed of 8.5. No charge from TalkTalk. What did emerge from the visit was the number of devices in use at our home - 19! How many of us add and add modern technology without any thought to how these are used. We have now arranged to have fibre installed, which apart from an increased speed, should enable us to increase our devices up to 38. I can easily see us getting up there when the family turn up in any number!
Reviewer
John
Location
South Wales
Date
19/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I appear to have made a terrible mistake moving to TALKTALK!
I moved to TALKTALK in June 2014. Although I was with AOL, my provider was BT, it was slow (4mb/s) but reliable, with few disconnections from 2005. I was persuaded to change to TT because the combined cost of phone and broadband was cheaper than BT, although, since TT had taken over AOL internet, it also seemed sensible to be with that supplier.
I started to have intermittent internet problems about 3 weeks after I started with TT. I phoned the company and was asked a number of questions about my setup. I explained that only the modem and ISP have changed. Naturally, I went along with the questions and after they completed their tests, each time, my internet came back on. After a time it would go back off, usually in the morning, although my computer showed I was still connected to TT. I would phone the free landline number 08704441820, again after an unusual conversation with someone from Delhi, the internet light would appear on my modem, without any interaction from me, and I would be back online. Over a number of phone calls it became obvious that it was the provider that was causing the problem and not my set up. How would it be possible to regain internet connection when I had done nothing? I must assume this will continue until the end of my contract.
So, unless you wish to waste time, money and effort with a useless company, stay away from TALKTALK.
Reviewer
Hannah
Location
Wakefield
Date
15/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Have had to have the router replaced 3 times in 24 months due to faults. Technical help are no help, sending you on circular routes of the same advise - top tip, ask for an engineer visit, they will never offer one.
When trying to disconnect, they have hung up on me 4 times in total, and lied about the amount of notice required (is it 30 days or 7?).
No better on their Twitter, if you make it clear you want to leave, just ignore your tweets. If this is how private industry behaves, give me nationalised industries any day of the week.
Reviewer
Beth
Location
United Kingdom
Date
15/07/2014
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Sadly they seem to use the same non-UK based call centres as BT. The staff are clearly following a script and have very little technical knowledge and no idea of customer service. I spent over an hour repeating myself and getting more and more frustrated. The customer loyalty team where UK based and much more knowledgeable and trained in dealing with customers and so much more helpful. I had exactly the same experience with BT. I will be moving to another provider as soon as my contract ends.
Reviewer
Nachi
Location
Date
14/07/2014
Ratings
Customer Service
3.00 stars
Comments:
Talk Talk is the worse company that I have ever been with, the internet connection is nearly inexistent and so bad that I have to switch my phone to 3G! I pay money for no reason at all and I couldn't cancel my contract unless I payed a huge sum which was very annoying. 'Lowest price broadband company' you get what you pay for as it is cheap!
Reviewer
Rama
Location
United Kingdom
Date
13/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I LOATH TALKTALK!
I have never came cross such a horrible service in my life. I absolutely regret being with talktalk. I don't have words to explain my frustration right now but I am really very angry and irritated. I am not usually very unpleasant and unfriendly as a person but these guys made me shake with anger. So, Where do I start,
On 4/5 June,my house mate made a complaint about the internet (Before I did ring them loads of times but they managed to sweet-talk me). He almost managed to prove his point about horrible speed and asked the consultant on phone to transfer the call to disconnection department. And that's it, phone got CUT! Then on 29 June I again called them and explained everything and they said they are very sorry for the service and they want one last chance to make amends. They said they will send an engineer to have a look. I being very naive, fell into the nonsense. The engineer was available only after 11 days so I asked them to confirm the booking for 10 July. On 10 July, as expected (Now), no one turned up, no engineer nothing. So I called them again today on 08 number. I was angry and irritated already but I thought I should give them one more chance to explain. I was talking to the manager who asked me to do loads of things with modem and laptop like 'switch this on' and 'un-wire this' and that. Finally he asked me to open this site on browser to check the speed of my interent and you guys will be shocked to know that I was getting 0.55 mbps speed!!! I am suppose to get 9.5-12 mbps and I was getting 0.55 (I still can't believe it) anyway he obviously understood my frustration and said let me make notes of your case and transfer you to the cancellation department and guess what?? The call got disconnected again!!! No no no... now I lost it, I lost it completely and I called them again and almost shouted at them to connect me to the disconnection department. Now at that department which was suppose to be called as some 'Costumer retention department (Biggest irony ever!)'Some guy was talking in very indifferent tone as if he gives a damn about customers. I was super angry and was shouting and shaking on phone and he was like 'we can cancel your contract but you will have to pay 45 pounds.' Trust me when I say this, I couldn't believe my ears, 43 POUNDS!!!! What for???? but he kept on going on and on and on and I was so fade-up that I told him to cancel the bloody thing and put me out of my pain. I also told him that I will think that I did some charity because talktalk is so pathetic that it needs some charity to improve. Its like a diseased service. Now that is my story. So if you want to go for talktalk. go ahead but remember they are diseased company and will give you only pain and disappointment.
This experience also made me think. Why should we put up this crap? Why should we give our hard earned money to such companies? Is there no way I can get justice? Is there no way I can get compensation? I was getting 0.55 mbps and was paying for 9.5 mbps for 6 months. We all see there is some injustice, then what do I do? Because I don't believe in getting mad, I believe in getting even. and I want to get EVEN!
Please help if anyone can. and please lets not just write these bad experiences, lets do something about it!!
Reviewer
Scott
Location
Edinburgh
Date
12/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Broadband connection was fine howeve there customer service team in India is without doubt the worst I have ever came across.
I called to in May giving the required notice of 1 month as I was leaving the property in June. To my surprise I then received a bill on 10th July trying to charge me for the following the month.
Calling through the call centre is a horrid experience. They claimed I had never called to cancel , basically calling me a liar , and that the only record they have of me calling is in April (I had never called them in April , or infact at all prior to May).
After being passed to 4 separate people and having to repeat the issue AND customer details every single time it was finally cancelled. This took approximately 2 hours.
They claim the account is now cancelled and no further charges will be applied. I am not holding out much hope that this is infact the case......
Seriously stick with Virgin/Sky/BT. Its not worth the hassle.
Reviewer
me
Location
london
Date
12/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Terrible customer service but always seem to end up renewing contract as they do great deals. Just recently taken their TV package with them but was not told that their you view box completely takes over the signal from the TV and that you are unable to watch TV unless the you view box is on. (After spending 4 hours on three different TVs trying to figure out what has happened to TV signal). Was looking forward to having extra channels but not paying through the nose. So now have useless box to store as use regular TV more than anything else (energy saving) and don't have extra channels. Dissapointed to say the least.
Reviewer
Elwyn
Location
Kent
Date
10/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have phoned customer service all this month and yet nothing is done some of them don't understand English
First year with Talk-talk no problem ,now can't get on line in the morning so phone them up they asked me how many pc do you have in your house ,I said one o we can see that you have five No I replied but you do have five new clients in my area when they are on line I can't get on line I agree said the young lady there is a problem I agree she said again we can send an engineer out to sort out the problem ,but it will cost you £50 call out I'm not paying you should sort this problem out, as you are not providing a service that I'm paying for I agree she said and on and on it went until I put the phone down
So any one out there if you want a good service DO NOT use talk talk you have been warned
Reviewer
Erika K
Location
Manchester
Date
10/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The Worst broadband company ever!
I regret the day i Took a contract with them!
The internet is poor,not reliable at all and it just dissapears all the time.
For first 5months all was fine except the slow speed,but then the internet dissapeared every single day.
I called them every single day and complained and all they did was making never ending excuses,each time different!
I agreed to get an engineer sent to my Home and he came he didnt check or explain nothing,just changed the router and left!
And after I received bill of £50 for the engineer visit!
That is absurd!
Worst thing is,i still have issues with the broadband and i absolutely don't agree with paying 50quid for one dodgy engineer who didn't do nothing!
This company is stealing big time!
Can't wait to finish contract!
Actually i consider of cancelling after this!
NIGHTMARE!
Reviewer
Evij
Location
Bristol
Date
06/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubish, worst company I have ever dealed with. They don't have a slightest clue about customer service. Every time you call them, they lie out of their underpants, saying - Madam, it will be resolved in 48 hours. In fact it is not and other lies are created, even blaming concurents and saying that others are not better then they are.DON'T go there, it will be your worst enemy.
Reviewer
Mike
Location
Manchester
Date
06/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm regret that there're no more options of the ratings. What I want to say is the rating of TalkTalk far below one stat. I used to be a customer of the company for more than 2 years. I don't want to say more words about the inferior services and the nightmare of the broadband which offered by TalkTalk. I just hope anybody who are seeing the reviews here to avoid the company. Do not waist your money and time to experience the worst broadband service.
Reviewer
Maria
Location
Surrey
Date
05/07/2014
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I've been with talk talk for many years. Overall, I'm quite satisfied. We did have a lot of problems with the broadband reliability, but we changed our router and have had no problems since, so it must have been a problem with the router. I have spoken with customer services on quite a few occasions. I find them rather tedious to talk to, but nonetheless helpful. The customer services staff are in India, and so the communication can be a bit more difficult, and they are obviously taught to keep repeating back your request, which is a bit annoying. They are usually quite good at talking you through any problems and are quite helpful I have found. There are high number of bad reviews on this site, and it makes me wonder if it is mostly those with problems that bother to leave a review unfortunately. I don't think it gives you a good feel for what the company is really like, because like I say, I have many dealings for many years and have had pretty good service.
Reviewer
Sarah Monkman
Location
Leeds
Date
04/07/2014
Comments:
STAY WELL AWAY
Change your direct debts tell u one price n take a lot more! Customer services wouldn't even bother! A £22.90 a mth package has left me in 400 debt all because customer service didn't understand me asking to set a a direct debt up"! So now app I owe 3 mths which is 165! Yes 165 that's on a 22.90 package not got a levels in mths but by my adding up should only be 68.70 ! I explained I had rung serval times to set direct debt up and they'll have records as all calls are recorded for training. Nobody on customer service speaks or understands English .this isn't my fault !I have arranged to pay 30 a mth off the bill off 165, plus 24.90 for the package.Been told unless I pay the bill off they will be no service! So I said I want to cancel the 2 year contract as they miss sold me it in first place.can do that but I have to pay 369.48! So either way I get a massive bill n they'll be cutting my package. Fuming isn't the word! I have put a complaint in to talk talk. Am also writing to the ombudsman.
Reviewer
Stani
Location
Manchester
Date
03/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Is nightmare people think when you sign for talk talk I was one month waiting for appointment (where they didn't install phone line) so I am without calls and broadband and I should be go live from now and I have to just wait another more then week for another installation again that maybe this time they will do : ( but like they say everything goes smoothly , why they just can inform me I may need two appointments that I would just book in advance and had my package on date .......
Reviewer
Mike
Location
Stoke Newington
Date
03/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible Horrible Horrible company!! Stay as far away from them as possible!! using their phone and broadband service and suddenly everything just stopped working. No warning of work in the area or anything like that.
logged a fault issue and was told I will be updated within 48 hrs. They updated saying due to vandalism on one of their cables, there was a fault with the exchange. A day later they got my phone line working. only trouble is they had given me a different telephone number. However, they still sent me a txt saying the problem is now fixed. 5 days had passed at this stage!
contacted them again to tell them i still couldn't get on the internet and my line had been changed. They then raised another 'ticket' with the openreach engineers and was told I had to wait for an update. 3 days later still no update. Contacted them again, then was told that the engineers couldn't find anything wrong, so they were re-issuing the ticket. Got a txt saying an engineer will be dispatched to the property. I would knw the time of the visit in 48 hrs. This is now 10 days.
As sooon as the line is fixed, I am cancelling my service with them!!
BTW, this is happening right in the middle of the world cup. I watch TV online and do basically everything online. A complete headache!!!
Their customer service is piss poor. They are more interested in arguing with you than solving your problem. A bunch of complete and utter incompetent twats!! NEVER EVER AGAIN!!
Reviewer
Linda
Location
London
Date
02/07/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I just got set up with TalkTalk on the 30th of June. Since the set up I haven't been able to access wireless internet. The connection seems to be working with an ether cable, but not the wifi connection. I have spent two days dealing with their technical department in India, and they even acknowledge that there is a fault with the modem. Rather than saying they will send me a new faultless modem, they suggested to send over an engineer to fix the problem and charge me 50 Pounds for it.
I have never heard or encountered this kind of practice before. Is it legally allowed to charge new customers for a faulty product on delivery? Is TalkTalk not supposed to send me a new modem to fix the problem or send somebody over free of cost? Can I legally get out of this 12 month contract, which just started two days ago? The worst part is that I had to wait one month before the proper engineer came by, and now I can’t use the modem they sent me.
Reviewer
Mark
Location
Oxfordshire
Date
01/07/2014
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For now, just steer clear. Good download speed most of the time, but I have to frequently reboot to get the connection back and recently the upload speed has been consistantly diabolical. Upload speed never used to be this bad it used to be 0.60meg which is fine, but right now with the same 4meg download speed the upload speed seems to be stuck on a pathetic 0.05meg - I might as well be on dialup..! Despite calling customer service several times over the last month the issue is still not resolved. The customer service team are based mostly in India, and to be fair they are really nice and do their best to help, but at the end of the day they can only do so much with their hands tied behind their back by those above. AVOID.
Reviewer
Jimmy
Location
Milton Keynes
Date
25/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Never help or honour contract. My upload speed was as low as 0.75. How many days I was on phone for hours then cut off. They told me I had to pay for engineer. It was ok just reset etc. after several months of this I left and complained. Found out by new supplier it was a faulty router so down to them. Talktalk offered £5 only joke. See this going to Court Now.
Reviewer
Dave Shellman
Location
Cardiff
Date
25/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Firstly,technical help is non-existent. You have to post any problems on the 'Talktalk Community Forum' and hope somebody out there can help. The router arrived with minimal set-up help and after set-up kept swiching off after a while after being idle. Little did I know it has a default standby mode of 1hr 59 mins, I only discovered this by googling it, I had to go into the advanced router settings to alter it.Then came the nightmare if creating a Talktalk email account - back to the Talktalk community for assistance. I set up all the incoming/outgoing server settings, ports, security settings etc for both POP and IMAP accounts but all to no avail. I spent days trying but I gave up eventually and created an outlook.com account in minutes!
The single positive thing about this company is that the speed seems to be be constant - that is when I'm not re-setting the router. It's a 12 month contract and I am seriously thinking of buying myself out of this dreadful experience. I really regret having anything to do with Talktalk.
Reviewer
Bob W
Location
Manchester
Date
24/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk are without doubt the worst service provider that I have ever had the misfortune of being involved with. Their sales team will say anything to get your bank details, the service is intermittent and that is backed up by a team of liars in Preston UK, South Africa and wherever it is in Indian where they teach staff to be rude to customers.
I am now sick of their lies so I am leaving them but they are refusing to pay compensation for a fault that has been running for the past 3 months because they say they haven't resolved it yet - I have given up on calling them now because they put you on hold for hours then drop calls or even deliberately hang up on you (after telling you they'll hang up!).
My advice? AVOID TALKTALK!!!!!
Reviewer
Siobhan
Location
London
Date
22/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
aggh TalkTalk customer service is SO SO BAD!! They cut off our old internet and took weeks to connect the new one. Then it didn't work. After repeated excruciating phonecalls they sent a BT engineer who said that the problem was the TalkTalk router and he'd tell them to send a new one. Which didn't come... cue more excruciating phonecalls with awful voice recognition, long waits, and staff in the Philippines following long winded, excessive thankful-for-your-wait, but useless scripts... The people in Preston I spoke to when I threatened to leave were very nice though - they must be very practised at talking to angry customers.
Reviewer
George
Location
Derby
Date
21/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk cannot be even considered an Internet provider. Their service is appalling. The speed is ridiculous.
They told me that a download speed of 0,61 Mb/s is normal... and that if I wanted to improve the speed I should buy the fibre...
I will cancel the contract immediately
Reviewer
Karen Ross
Location
Kent
Date
21/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never ever take out any Talk Talk package whatsoever. The most appallingly poor technical support I have ever experienced. I have total loss of service for TV, Broadband, & Phone Line. I operate my business from home, I have incurred hundreds of pounds of losses due to not bring able to be online. After 5 working days of being without any services Talk Talk are not able to tell me what the problem is, when it will be sorted, they won't let me cancel, they leave you days without any contact. I've never been so disgusted by a company. Please, please do not use them.
Reviewer
AMIR
Location
Birmingham
Date
20/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unfortunately, in October 2013 I made a major mistake of changing my provider for broadband and telephone to TalkTalk, if you want to maintain a level of sanity, do not go anywhere near talktalk. They sell you one thing and charge you something else,Their customer service reps are completely incompetent,one of the most aweful service . Beware guys think million times before u get your service. i don't have internet in my house for about 18 days now. I have called then so many times but still the problem is there. I then had to wait two weeks for an engineers visit, who told me that the problem was caused by the signal being split going into the box, and that this was a common problem, and that I would need to get a signal booster because Talk Talk don't provide them. This possibility was never mentioned to me by Talk Talk.
RUBBISH Average speed 1.9MB, customer service really bad.Really rubbish service. Better to pay more expensive service but reliable.
This is the worst company I have every dealt with. I paid my bill including the phone line & broadband 1 year in advance on a discount rate & they are still charging my debit account a monthly charge for the broadband & I spoke to their customer service 10 times about this mistake but no response. As others have said on this forum, the customer service is absolutely appalling.
Reviewer
Jon
Location
Milton Keynes
Date
18/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I recommend anyone to stay well clear of Talk Talk. Awful customer service and awful products. It took over 2 months to get a simple wifi issue out that was blatantly a router issue from day one, but took threats of the ombudsman and cancelling my contract for them to send me a new router which worked perfectly as soon as I plugged it in.
Their call centres are all overseas and if you have an issue that is not on the script of their 'tests' then you won't get it fixed.
STAY WELL AWAY!
Reviewer
MICK WILLIAMS
Location
NW DORSET
Date
18/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Just give this crowd a wide birth. They will set a deal with you by phone send you confirmation paper work that has nothing to do with the deal you made. Most of the staff are foreign and you will have trouble understanding them.I took out an 18 month contract included in the package was a tv box.This box will not scan for channels.I was told that if I paid by card on the 15 th of each month I would get a discount for the first 6 months.They have no knowledge of this deal and the box is still not working.The best speed I have managed with this lot is 6 on a good day with the wind behind me.I would see this as more of a "scam" than a service, will be off to the bank in the morning to cancel the lot.
Reviewer
JKA
Location
Yorkshire
Date
16/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please follow the advice of others and steer well clear. These guys have absolutely no idea what they're doing. I now have 2 accounts set up with them, that I have not been able to cancel, because after being passed from pillar to post - "Sorry, they've put you through to the wrong department. We can't help you." - and spending over 2 hours to them on the phone, the only thing they've managed to achieve is to set up accounts so that they can take money from my bank account. I have no service whatsoever. Having taken holiday to make sure I was in for the engineer, between the delightfully precise times of 'between 1 - 6', they simply cancelled my engineer on the basis that my address was not registered with Royal Mail. At least my postman's a genius - he's been delivering mail for weeks, so he's obviously got some serious skills! No-one had the courtesy to let me know that no-one would be coming out. A new account was then set up to remedy the problem, but this according to the slaes person's colleague was the wrong thing to do. When I complained and said I needed this resolved, I was promised a call back the next day. One thing I can say for these guys...they're reliably useless. They didn't call. When I rang to complain, I was cut off before I got through to 'the right department'. I don't think they have one of these. All departments are based on ensuring imcompetency is prevalent. The final parting wonder of this bunch of charlatans...Closing question asked on my phone call re complaint. "Would you like to recommend us to friends or family?"
Reviewer
david stafford
Location
seaton delaval
Date
15/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i have had talktalk in my home now for 8 weeks and i wish i had never bothered the service is crap and when you phone up they keep repeating themselves as they dont know how to help you,well i have decided to cancel my contract and lets see them get any money out of me,"no chance"
Reviewer
Jonathan
Location
Lincolnshire
Date
13/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Don't think about the money like I did and change provider. Talk Talk admitedly are cheaper than BT but when it comes to issues they talk the talk but they don't walk the walk.
The first few months were good until we had fault problems. Now six weeks later we're no closer to sorting the problem. Endless rounds of calls, text messages that achieve nothing and no will from the company to resolve any issues. This includes when the fault has been escalated to the Chief Executive's Complaints Office (apparently based in India!). We are currently without broadband, and a very quiet phone line. Engineer appointments were made and never materialised. You will be expected to self-diagnose technical problems too. So don't go anywhere near Talk Talk. They're fine until there are problems and then you might as well as be contracting with Martians.
Reviewer
Anne
Location
Harpenden
Date
12/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Our phone gave up again, it's always the on-street boxes with crumbling wiring. It took 3 hours of online chat, my husband running out of phone credit after 19 minutes of not being answered and using the neighbours' TT phone, which the robot said wasn't a TT phone. Lots of emails to Dido Harding, assurances something being done for the next two days, then a call from CEO's office from a Steven Macphail - appropriate name - who insisted the fault was in the house, despite my husband explaining why it couldn't be. Engineer called today and, hey presto, it's an external fault. Email from Macphail to say he'd had the report and it was a faulty router, which had been replaced!!!!! What? Had to call engineer who couldn't believe it - we heard him call the diagnosis in - so he had to call them again. I've sent lots of emails, asked for compensation and assurance that in future, the calls will be escalated immediately because it's always the BT wiring in one or other of the boxes. There have been 20 emails on this so far, I've set up a folder for them all. The online chat people - 6, because I kept getting kicked off - kept telling me to call a certain number; to which I replied 'how, I have no phone?' We are retired and rely on the home phone, I'm also disabled, which they know. What a useless shower they are.
Reviewer
Miss Newby
Location
Leeds
Date
11/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I moved to Talk Talk broadband in 2012. It was appalling. I had to reboot the router countless time a day and in the end put it on a timer to auto reboot it every hour.
I spoke to customer service countless times - they sent a new router but nothing improved.
When my contract was up and I spoke with them to cancel they told me that my problems were with my phone line and that no other provider would be able to give me a decent broadband connection.
I moved to Plusnet and have had no problems at all - speed is not as good as I could get, but it is reliable so I am happy. It is also pretty good value for money and their customer service representatives are extremely helpful and knowledgeable.
Reviewer
Jchatboard
Location
Date
11/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
This company needs to revamp its customer service!!!!!!
I used Talk Talk for just over five years, then due to re-development around my property, which was actually being knocked down for a new estate complex, I contacted Talk Talk to inform them that my property will be demolished and I was moving away to an area where Talk Talk was not available, therefore cancel my subscription. This was approximately a three months notice.
Then around 15 months later I received a statement/invoice for around £160 for using their broadband service at the property which by now did not exist (completely knocked down a few weeks after I left.
On various lengthy discussions direct with Talk Talk they were claiming I never cancelled the contract. Getting nowhere directly with their Customer Service Departmeny I got the CAB involved, and after asking for the recorded tape (with payment) of my original cancellation discussion they never contacted me again.
However, a few moths ago I received a debt collection letter asking to pay the debt on Talk Talk that had now increased t over £200…..
Firstly, what person would call a company informing that their property was being demolished and would want to continue with a subscription to a service they could not use???? And why does this company pass this onto a debt collection company when they have not even provided a thread of evidence that I never requested a cancellation when they first claimed they had my conversation recorded and never asked for the subscription to be cancelled and then at a later date claimed I never called them????
My advice too anyone dealing with this company to do it in writing and recorded delivery and not over the phone….
Reviewer
martin dix
Location
dawlish
Date
11/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk has been absolutely rubbish since I joined from AOL, continual freezing drives me nuts, customer service try to help but whatever they try it does not work, I will be cancelling my contract and moving to another supplier when it ends
Reviewer
Dean22
Location
uk
Date
11/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The talktalk service I have received over the past 4 months has been nothing short of a disaster. The customer service team will pass you from one incompetent staff to another, adopting the pass the buck method in an effort to ware down the less ardent of customers. The floor manager (who shall remain nameless for now) was literally laughing at me down the phone when I was asking her to deal with my complaint professionally. I'm trying to get my money back which they happily took from my account without informing me, £100 to be exact. The bill is for two engineers who came out to fix the problems with the talktalk broadband connection. They have credited me £50 as they have admitted that one of the fees for the engineer was bad practice. The second engineer I'm still contesting. They believe that I am liable to pay £50 as they feel (and I stress feel) that I breached the agreement that they read out off of a script.
The script says that if the engineer comes out and doesn't find a problem or that if he/she identifies a problem with equipment or wires then they will charge £50 for the call out. I have explained to several managers that the engineer identified a problem and that it wasn't with the equipment or the wires. The engineer identified the problem as an unstable connection and advised to monitor the problem over 3 days and if the problem still occurred to phone back for another engineer. After explaining this to the customer service team several times they ignored the new information and decided to laugh and put me on hold several times, I was even transferred to another manager who gave me the same treatment. I will continue to voice my opinion and relay facts on public forums until talktalk stop acting like a mobster organisation and start trading under professional conditions.
Reviewer
olwen669
Location
wales
Date
10/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not gona go into it all details but they continued charging me after I had cancelled my service & after being in dispute for 5 months (3 with the CEO OFFICE) they offered me £50 "as a good will gesture" after billing me £212!!!
Please please do not use them, they will end up ripping you off in the end ... if on facebook please check my page "TalkTalk Appreciation Society" please like it as I am trying to get together all unhappy customers in the aim to submit to Ofcom as this cant carry on!!! Thank you
Reviewer
Anna
Location
London
Date
09/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Never have I been treated like such scum in my life! DO NOT USE. LIARS, CON ARTISTS DAYLIGHT ROBBERY!
Signed up to broadband, no problems. Got my youview box, speed a little slow but I am end of the line so accepted this. Still worked and things were fine. Contract is drawing to a close, I say I want to leave and go to BT fibre, they convince me to stay. Offer to match BT price and give an extra discount and a new box. We are convinced. Suddenly we have no internet and when I call them they say 'your a fibre customer now' but I haven't had the fibre router yet and why not... Cos I only agreed to the contract 45 minutes ago! They say I upgraded. I say I opted to open a new contract t end of original.
Anyway, 1 month on and still no you view box as random charges on my account.... They are refusing to give me the box as I had one on my precious contract! They have added numerous engineer charges for installing my fibre modem (which I don't need) and someone coming to fix the line.... How is that my fault? Plus they changed tr appointment twice but charged me both!!
I am pregnant and after my most recent call I felt so ill and weak I actually attended my maternity day centre for monitoring as my blood pressure was so high from all the BULLS@%T you ensure on the phone to INDIA!! I am london, I don't want to speak to someone in India who assures me my line is fine cos his computer says so but the man standing in my front garden looking at the green box is showing me the part that is wrongly connected!!
Just the WORST I have ever encountered! I can't wait to leave them. I would happily pay 3times the money to a company worth dealing with instead of these robbing bar stewards!
Reviewer
Pip
Location
Great Yarmouth
Date
08/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Signed up and went live with TalkTalk just over 2 weeks ago. So far I have spent more time on the phone to their customer service than I have had time on the internet due to their very unreliable broadband. The service just keeps dropping and Is just infuriating. They have sent an engineer round to sort it and he failed saying he would progress the fault up the chain.... so nearly another week to wait before they can get anyone else out to us.
An absolutely appalling company to deal with when you have a problem and absolutely the worst broadband provider (or non provider as the case may be) I have ever had the misfortune to sign up with. If you're thinking about signing up with TalkTalk do yourself a favour and save yourself a mountain of stress by choosing another provider. In the meantime, can anyone please tell me if I am entitled to cancel this and get a refund on the upfront payment I made.
Reviewer
AK
Location
Birmingham
Date
07/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very Bad customer care service.this is what happens when you don't look after your call center which are running from India.I am trying to get my refund of £114 pound for the line rental which was paid upfront when I placed the order last year.My biggest mistake to choose for TalkTalk over sky.I am still chasing this call centre guys from India-Talk Talk to get my refund.it's been one year since I made payment online by card and my payment gone missing but my Bank advised me that Payment was made.I don't know it's been 1 yr and I am still sending fax for for getting my refund.these call centres are pathetic the service manager was talking to me like he is king from India and doen't care if my £100 pounds gone missing.there is no courtesy by customer service manager to feel the pain I am going through.he was even not telling his name name properly but I got this first name right,he tells me it's Viraj Subb so please be aware of TALK TALK.Stay clear from this company.it's worst.
Reviewer
Linda
Location
United Kingdom
Date
07/06/2014
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
STAY AWAY FROM TALK TALK!! Absolutely horrendous! You get what you ask for, CHEAP CHEAP CHEAP service. Never been so awfully treated by a company in my entire life. When I first bought my package, I was wrong charged over £100 more than I should have been for installation, which I still had to pay even though I rang up and made it clear it was their mistake. Then when the TV box was installed none of the channels would work, for days I had to speak to an incompetent and inexperienced telecom on the phone who simply told me to turn the TV on and off as he didn't have any idea what my problem was. My broadband was also extremely slow and went off a lot, even though I have always been in a prime spot for broadband coverage. After days of still not getting what I was paying for, I rang up and told them I wanted to cancel my contract with them, which resulted in me being put on hold for about 1 hour, switched over to about 10 different telecoms and still they would give me every excuse under the sun before cancelling my contract. I was very pleasant but obviously a bit frustrated as you would be by this time. I was rudely shouted and given abuse at multiply times and even sworn at once because I wanted to cancel my contract. They kept calling me 'lady' or 'woman' which I found very rude. I had never seen such poor service. He had to keep asking me to repeat myself because HE funnily couldn't understand me even though they were very hard to understand and I have a very clear accent as I used to work on a phone for a living. After about 2 hours on the phone he then pretended he couldn't hear me and put the phone down. I rang them back up and told them I would be going back to my old excellent and trusty provider, Virgin, with or without their help. Virgin, who may be more expensive but their customer service is impeccable; the telecoms are very competent and know exactly how to help you with any problem, no matter how small. They cannot do enough to help you and give you the best package you can get for your money. And their broadband and TV box sets are very reliable, unlike TALK TALKS. Talk Talk also charged me £200 for cancelling my contract even though it say I could cancel within 14 days for free and I had only had it for a few days, which I again had to pay. Please if you value your good health and sanity, do not go to Talk Talk. I PROMISE you, you will regret it.
Reviewer
Jerry C
Location
Worcestershire
Date
02/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
A simple task like moving house is turning into a nightmare. I rang Talk TAlk last week and spoke to a very helpful chap. As ther is going to be a month or so gap between leaving one property and moving into another I was advised that my account could be frozen until I was ready to move into my new house and a note would be made on my account explaining this. All I needed to do was ring to give them 24 hours notice to close down the services at my old address and freeze the account. Thats when the fun began. This morning I attempted just that.After speaking to person A and having to explain exactly what I wanted I was transferred to person B and had to g othrough it all again despite there being notes on my file. Person B put me on "hold" while she actioned the request but after 10-15 minutes it donned on me that the line was in fact dead. I re-dialled and had to go through the whole process again with a different person A before being transferred to a different person B. After she spent another 10 minutes asking what Iwanted she then decides to tell me that the system is very busy and can she call me back before 6pm tonight. No she bloody well can't!!!! I am in the office and this should have taken 10 minutes max but I have been passed around for over 45 minutes now. Simple, if I do not receive a call by 4pm(my normal leaving time) I will cancel the DD and walk away. The ycan write all they like , I won't be there. I vote with my feet when I get crap service!!!!
Reviewer
Georgios
Location
London
Date
01/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I was with Talk Talk since 2006. Started as Toucan customer first (extremely pleased, great service with no connection issues). Then Pipex took over (less pleased, not so great service but more expensive). Eventually Talk Talk took over. For the last 3yrs I had issues with my internet connection. It was dropping every 5min during the evening time. And step by step it got worst. The response of their technical support was a joke. Each call was ending up to a 3-hrs ordeal of speaking to technicians who would apologise time and again but doing nothing at all to resolve the issue. To cut long story short, after I agreed to a possible £50 charge they sent an engineer. The engineer who came was extremely polite and the first who actually told me what everybody else was refusing to admit. That the fault was with the line and my equipment had nothing to do with it. He saw 20000 (yes! twenty thousand) faults since the last time I had rebooted it. That was a couple of weeks before his visit. To demonstrate this to me he changed all the equipment, new router, new cables, new microfiltres, used his own -company Talk Talk- laptop and within minutes more than 100 faults appeared. So, the issue was escalated. Two weeks later, and after receiving three messages from Talk Talk that my fault was resolved, I contacted them to advise that this was far from the truth as I was still losing connection at the rate of 3-4 times per minute! Streaming was simply impossible. Their response? "Our systems show that everything is fine with your line and there is nothing else we can do" (!!!). So after 8 years I decided to search for a different supplier. And what a miracle! After joining another supplier (for those who are interested it is plusnet) my connection is straight as an arrow! No issues what so ever!!! It hasn't dropped a single time! Not once!
I can now write my review with clear mind, away from the unbelievable frustrations I went through time and again (especially the last three months). I had -oh so!- enough of the rubbish customer service of Talk Talk. Their technical support is the worst I've every experienced and I have good things to say for only one of their customer service representatives and the engineer that came to check the fault on-site. Everything else was dreadful. What a waste of time and money. I wouldn't join them even if they would have paid me to! Oh, they tried to make me an offer to stay! Really??? And I have a mission: to convince all my friends who are with them to change supplier. Already been successful with two. And I will go on! Talk Talk, count on this!
If you do not want to reach points of insanity stay well clear of them! Don't get fouled by their offers.
Reviewer
Rachel
Location
Reading
Date
31/05/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is sooo bad I can't believe it they are seriously ripping people off all of the customer service team are not even in the UK and they don't even have talk talk in their country, they hang up the phone on you if you ask to speak to a manager and take extra money for no reson out of your bank all the time and all they do is lie!!! The worst worst company ever believe me!!! If I could rate minus 50 I would so crap!!!!!!!!
Reviewer
Mike
Location
East Anglia
Date
25/05/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
After 1.5 years with Talk Talk at last decided to quit. To be honest, seems like my life has lost its purpose- there is no need to caal my internet provider 3 to 5 times per day just to be able to use internet!!! :)
Router- the most worthless peace of equipment i have ever had in my house- WiFi range is 5 to 7 metres max, keeps dropping connection and just to add to that, had to be replaced 4 times in 1.5 years becouse it stopped working at all. In the end bought myself a good router/modem and at least one problem was solved.
Internet speed: is like yo-yo! Goes up and down! On good day it was 11 Mb/sec, then goes to 1.3 Mb/sec, then after 1 hour conversation with customer service, back to 11 Mb/sec. As i said, had to call them 3 to 5 times per day! They were number 3 on my speed dial! :)
Customer service/technical support: they just read everything from their scripts, ask you to remove front panel of socket, replace filtre, restart router and then, when nothing else works, tell you that it's fault in your home instalation.
Got engineer out- he said it's fault in line; tech support blaims my home instalation and so we go in circles.
My advice: do NOT go with talk talk! Unless you like challenge and love spending time on the phone arguing with customer support team members every day!
Reviewer
unknown
Location
Unknown
Date
22/05/2014
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
well all i can say is i have a great package with talktalk i had sky before and i will never go back, internet is much better and get much more for what i pay
Reviewer
Nico
Location
Cardigan
Date
22/05/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Think my ratings says it all, think you are getting a cheap reliable connection sadly this is not the case. Customer service is non existent, promises of call back has not happened. And now they want £9.50 per month for every month I am cancelling contract early, so have cancelled direct debit and contacted OFCOM.
Reviewer
TED
Location
WORKSOP
Date
21/05/2014
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
A long term customer and satisfied with the complete package bb and phone.
Reviewer
ayanda ndiweni
Location
bradford
Date
19/05/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i am still so angry about the talk talk customer service and its been 3weeks later, i joined talk talk before i moved to my new adress on the 25th of april, and was told the line would be active 1st of may and an enginner would come to install everything to cut story short, its 19th of may today and i still ahvent got the serrvice have spoke to over 20 customer advisors and have had no response. i have paid first bill for nothing.
Reviewer
Mido
Location
Date
18/05/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talktalk is absolutely horrible, worst broadbrand provider in the world with the most clueless customer service team ever. Internet always cuts out and they charge you for nonsense, highly recommend you choose another provide because talktalk suck and always will suck!
Reviewer
Mike
Location
London
Date
16/05/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
PLEASE PLEASE PLEASE, if you want to maintain a level of sanity, do not go anywhere near talktalk.. They sell you one thing and charge you something else, then they completely deny all knowledge of having sold you the previous package in the first place.
Their customer service reps are completely incompetent, and that's assuming you can understand what they say..
They will put you on hold for 10 minutes at a a time and come back with no solution, so you have just wasted another 10 minutes.
Do yourself a HUGE BIG favour, spend a few pounds more and go with someone else.
As I type with infuriation, I am actually on a call, so far 43 minutes and no closer to solving my issue with them... In fact, it's easy to spend huge amounts of time on the phone to them and get nowhere as they have no clue what they are talking about..
If there is someone you really don't like, you should recommend talktalk., it will be great vengeance for you....
STAY CLEAR...PLEASE
Reviewer
ray
Location
oxford road , reading
Date
15/05/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
one of the most aweful service . beware guys think million times before u get your service. i don't have internet in my house for abt 11days now. i have called then so many times but still the problem is there. their customer service is unimaginable. too many false promises to get it repaired but still the problem is there. every time i wanted to talk to the manager on the phone anybody in the customer service is a manager . it sounds so funny and it is somewhere in malaysia or phillipines. they don't have any clue what they are doing or what they saying. plz plz plz guys never go for the talk talk. trust me or u will regret it.
Reviewer
Bob Cornford
Location
Battle, East Sussex
Date
13/05/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
An absolutely appalling company. Customer service below the appalling standard. Just a complete shambles. Avoid, Avoid, Avoid!
Reviewer
John Ryan
Location
West London
Date
13/05/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
The customer service is just lip service. My mobile contract is still not up and running since I bought it months ago. I can't access my usage or any other data regarding my account so cannot transfer number or see data or phone usage , which I think is quite important to be able to do.. I have complained many times. Always same outcome, not handled. I don't use that phone contract now even though I have to pay for it. What a rubbish company.
Reviewer
Anthony Cleaver
Location
Longham
Date
11/05/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Probably the worst customer service on the planet
Reviewer
cali
Location
South Wales
Date
08/05/2014
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We have been with Talk Talk for quite a few years. Only ever had one problem with out broadband, it turned out to be a broken cable out side our house. We contacted Talk Talk and received a text 4 hours later to say the problem was resolved. Brilliant customer services. We always had a close enough to the speed promised. 2 Years ago we upgraded to their fibre package. Simple and relatively fast process. although an engineer must attend, they wouldn't just send me the router etc. No problem though as the BT engineer turned up did his thing, even rewired the connection in the house to make sure it was decent cable etc. advertised speed is up to 38mbps, I haven't seen it drop below 33mbps since we have had it.
Best service I have had from a communications provider by far. Highly recommended and my family are slowly moving across to Talk Talk as well.
Reviewer
Ms Harrison
Location
Essex
Date
08/05/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
BAD BAD BAD - DON'T BOTHER - talktalk actually don't talk, usual reply to text talk is to refer you to a link, ask you to phone an 0845 number, or say not enough details to answer query( even though they have) basically they have a one stop and drop policy with enquires, they have no training in customer care or what the company can do to meet customers needs. You will never get a contact to go back to to clarify - you will be fob off and then have to raise and enquiry all over again from step 1 - you will get nowhere - they have no skills or experience with customer service because they do not deal with anything!!
Reviewer
John Collo
Location
Wirral
Date
06/05/2014
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Unfortunately, in February 2013 I made the mistake of changing my provider for T.V.,broadband and telephone to TalkTalk. I paid extra for power cables and set up my own system as preferred by TalkTalk saving a fitting fee. The broadband and telephone was not a problem except that TalkTalk told me I had to change my phone number, I later found out this not to be true. From the moment I got the T.V. I had problem after problem with freezing, buffering etc. I completed over forty e mail complaints, had three service engineers and still very poor service. In January 2014 I decided enough was enough and cancelled my contract. They attempted to threaten me with I would have to pay the remaining money owed and tried to charge me for the box. They eventually conceded after I pointed out that they had been fined by of com in 2011 for over charging. They sent a bag to send the box back. I posted it and received a receipt on 10th February 2014, on 16th April 2014 they took by direct debit £150 from my bank account for the box. I had to raise a complaint and after providing the posting code, they conceded that they had received the box on 13th February 2014. I am now awaiting the return of the £150. So BE AWARE IF YOU ARE CONSIDERING THIS VERY POOR COMPANY.
Reviewer
Matteo
Location
Norfolk
Date
03/05/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Took the Talk Talk mobile deal with 100 free minutes. I later discovered that each call is rounded up to the next minute. For example if you make a 10 second call, this is actually one minute. Therefore you will be lucky to actually receive 50 minutes free calls in reality unless you make one long 100 min call a month. This was never explained at the time of purchase. I tried to complain but offshore call centres make communication extremely difficult. I will not use this company again once my current contract expires.
Reviewer
ellie
Location
leics
Date
01/05/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't waste your money or your time, there are far better suppliers out there! Terrible customer services, awful tv picture (or no tv picture) and very very slow to non existent internet speeds to boot (or not!)
Reviewer
Mrs Roberts
Location
Newcastle
Date
01/05/2014
Comments:
Stay well clear. Been a customer for years and got steady worse. After many, many calls and about 5 engineers later I've finally moving to Virgin Actually I could do the call centre job from memory 1. how can I help you 2. we need to do a test 3 you are getting the correct speed for your area 5. we have to check your line please hang up and ring back from your mobile on this number ********** (you ring back) 6 your line is fine 7 we will send an engineer but may charge you £50 8. engineer comes out and everything is fine and he leaves 9 Start back at process 1 ....The last straw was being told to pay extra money for fiber and I'd be sure to get internet connection .....ermmm sorry is that not what I already pay for every month ????
Reviewer
Ryan
Location
wirral
Date
30/04/2014
Ratings
Speed
3.00 stars
Comments:
terrible customer service!!!!!
Reviewer
margaret franks
Location
birmingham
Date
25/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Never have i experianced so much stress from one company and false information given to me, have had nothink but trouble with talk talk sine i joined.I suffer ill health and had nothink but stress from talk talk making my ill health worse. I would not reccomend talk talk to anyone.
Reviewer
Fredy
Location
London
Date
25/04/2014
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
RUBIBISH RUBBISH RUBBISH Average speed 1.9MB, customer service really bad , average time spent requiring sservice 20min at premiun rate. Really rubbish service. Better to pay more expensive service but reliable.
Talk talk is a nightmare.
Reviewer
warwick
Location
United Kingdom
Date
22/04/2014
Comments:
The worse possible service you can imagine with an industry low standard of just 1Mbps return link speed. Poor HUB hardware, cheap and nasty TV box and an incredibly poor support team who just do not care. Beware it is a total rip off!
But try to leave after a few months because you are fed-up with their service and they just make it impossible and charge you for the privilege of saying goodbye.
Cannot even give them one star!
Reviewer
Mrs J Wood
Location
North West
Date
22/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had about as much as i can take from talktalk. Had problems with the internet connection dropping out for over a year i finally got sick and tired as internet at home became a lot more vital for work purposes. The current router we had broke down and i was told that this router should have been changed some years ago. After receiving the new router the internet problems became a lot more serious. Numerous phone calls and lots of troubleshooting steps down the line we eventually came to a conclusion they would send out a engineer FREE OF CHARGE, yet after viewing my paper bill today i see that i have been charged £50 for the engineer. On ringing and asking them to check the recorded phone call that i made were the agent agreed this would be free of charge i was told it would take 72 hours for them to listen to this call, but by then the bill would have already of been paid. Not to mention i am still having massive problems with the connection which is having a huge negative impact on myself as i need the internet to do my job. This is a joke. Paying for a service which i am not receiving.
Reviewer
Martin
Location
Cannock
Date
21/04/2014
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Like many of the other providers listed on here, TalkTalk got a panning (see below) but I chose to go with them due to fact that there was not much between TT and the other providers in terms of customer reviews, and I could pay my line rental up front which, in my current situation, was ideal. £3.50 per month for broad band is a steal. I know the speeds are not lightning quick but if you want super fast speeds then pay extra for Fibre Optic. As my new flat is fairly small, I knew I was never going to be far from the router, which may help, and I always seem to have 4 or 5 bars. No issues so far.
I had a slight issue with my router being delivered to my new flat before I had moved in but I can't ascertain whether that was my errors or their's; however, After sending an email I received a prompt reply informing me to contact Royal Mail to arrange a redelivery, which I did. I had no issues with the go live date and was able to connect straight away. Some videos have been slow buffering but, as I said, I knew about the speeds beforehand and it's not been a major issue.
Reviewer
Very Unhappy Customer
Location
Hove
Date
20/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
This is the worst company I have every dealt with. As others have said on this forum, the customer service is absolutely appalling. I've only been with them for two months, but they got my first bill wrong, having promised that they would not charge for connection, it turned up on my bill. I had an email showing that I had agreed this deal, but I still had to spend half an hour on the phone to their overseas customer services department, who seemed to have no knowledge (or access to) the email they had sent me. I was then having trouble getting a signal through the Youview box, even though my aerial gave me a perfect signal through the TV. I explained this over the phone, they told me that they could see no reason why this should be and that there was probably something wrong with the box. I then had to wait two weeks for an engineers visit, who told me that the problem was caused by the signal being split going into the box, and that this was a common problem, and that I would need to get a signal booster because Talk Talk don't provide them. This possibility was never mentioned to me by Talk Talk. I consequently wrote a letter of complaint to the customer services manager, and got a totally inappropriate reply back from someone in the overseas office who did not have a good command of English, and did not address any of the issues I had raised in the letter, but gave me a step by step guide on how to re-tune my Youview box. A few days later I received my bill only to find they had tried to charge me £50 for the engineers visit. I immediately cancelled my direct debit, re-sent the letter of complaint with a further covering letter and a cheque to cover my month's services minus the engineers charge. A few days later Someone from their overseas office called me, and I said I wanted to speak to a manager. They said they would make a note of this on the file, but I never heard back from anyone, only a recorded message threatening to suspend my services. Now they have suspended my phone service which I have paid for! I've never defaulted on a payment in my life and have usually found that it is possible to resolve disputes with companies, who generally want to keep their customers reasonably satisfied - not Talk Talk. I was with Virgin for 20 years with no issues - I only left because I objected to the price increase, but I'm really regretting this move now. I have advised my friends and family not to deal with them, and would advise the same to anyone else. It's so not worth it!
Reviewer
Sajaan
Location
portsmouth
Date
20/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ive been a talk talk customer for 9 years and in the past two years the internet keeps and shutting down with limited access being shown. Called talk talk customer services about 8-10 times giving me the same reply "turn your router on and off " as they do speak a whole load of crap whislt there at it which makes you wanna go up to them and take the company down. Also the manager had no clue about what there doing along with there usless engineers that claim to have a degree in engineeringwhen all they know is how to change the router box. Still have the same problem .CAN NOT WAIT TO MOVE TO VIRGIN.
Reviewer
Paula
Location
cambridgeshire
Date
19/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
So I have had talktalk as a provider for my phone and internet since I lived in Gosport in September 2010, I then moved to Ely, Cambridgeshire in November 2011, and despite phoning and emailing them they were unable to transfer my phone and broadband until a month after I moved but that it turns out was the least of my problems, I added tv to my package when it became available and then in February 2014 I then moved to Benwick, Cambridgeshire and began trying to get my talktalk package transferred to the new house, now at first my new address wasn't available on their system, to the point they asked if it was even registered with Royal mail and said they would have to add it to their system and this would take 3-4 days, a week later I then phoned again to find out what was happening and turns out the request to have my address added had not even been filed so I was told it would take another 10 days - 2weeks, around 2 weeks later I phoned again- at this point I had already moved out of my old house, it was then they told me that they could only provide me with a phone line at my new address, so naturally I requested to cancel this also involved them asking me if I wanted to put my account on hold for 2 months while I thought about it- not much to think about really as I wanted phone, internet and tv, thinking the request for cancellation had gone through I continued to set up my new house with bt as they were able to proivide all services. A month went by and suddenly money for a talktalk bill was taken from my bank account, now I hadn't used any of their services for over a month and having asked for it to be cancelled I got back on the phone to them, where they passed me from person to person hung up on me and tried to refuse giving me my money back, until eventually telling me the only was I could get a refund would be in a months time or unless I filed an indemnity claim with my bank- now I did not see why I should have to wait a month for them to pay back money they had essentially stolen from me so I went ahead and file an indemnity claim at the bank, whilst on the phone talktalk assured me I would be charged no more money and all charges such as early cancellation charges would be voided as they could not provide me with the services I wanted and they had messed me around. Finally I was seeing the light at the end of this rather stressful period, until today (19/04/2014) over 2 months after my first contact with talktalk I receive and email telling me my april bill is ready to be viewed, and this is where I get the biggest shock the bill is a total of £332.15 - listing Contract Breakage Fee charges of £154.92 + YouView+ Box Deferred Fee of £200, so their promises of voiding all charges was clearly yet again another lie and not once did they ask for a return of the youview box, nevertheless they will not on any circumstances be receiving another penny from me as I have cancelled the direct debit, and I refuse to pay for their mistakes and lies.
Reviewer
Lynne davies
Location
Cardiff
Date
18/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. Can't believe we have stayed so long. Reluctant to change email address. Former tiscali . Every thing awful.
Reviewer
Richard
Location
Nottingham
Date
18/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ready to join TalkTalk?...
Then you ALSO need to ready for the following:
Being lied to, repeatedly, by TT's staff members. Regardless of whether they're in the CEO's Office, or in one of TT's many outsourced cust. service centres in India, you WILL be lied to... quite often, in fact, so do be prepared for it.
TT, in my experience, also have a nasty, and regular, habit of dipping their thieving mitts in to a customers' bank account and taking out monies that have no bearing whatsoever on... well, anything at all really! (a.k.a. outright theft).
(TT's favourite practice, in order to facilitate aforesaid thievery, is to get you to agree to pay via Direct Debit so they can take out money whenever they feel like it).
If you are a TT customer, and have agreed to this, you will quickly discover the wisdom behind this decision, particularly if you're someone who checks your bank statement frequently!).
Oh, what else.. Well, there's so many things to tell you, but you know when I said that you will be lied to by TT? (very often). Well, the lying isn't just verbal, as it also extends to WRITTEN LYING, e.g. the service that you bought from them via their on-line advertising and other published or printed paperwork.
Here's an example: You see their ad, saying that you'll get XYZ internet speed, and you end up getting just a tiny fraction of that speed.. and also with terrible quality to boot!
I begrudge giving talktalk one star, as any rating above zero indicates at least some degree of satisfaction, and that is not the case in my own experience.
Reviewer
Mairi Kate
Location
Glasgow
Date
18/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I stupidly signed up to Talktalk & a bt telephone engineer installed my new phone line at the bottom of my stairs even though I said I wanted it in the living room, he refused - he clearly couldn't be bothered. When I plugged in my router I had to use an extension cable to fit in the plug for my phone & the plug for my router. So I now have a massive tripping & fire hazard at the bottom of my stairs. When I phoned up Talktalk to complain about this, I was told that if the engineer put it there then that is where it should stay! So I complained to the Ombudsman about this - still waiting on a reply. Then my Talktalk TV box arrived & to my horror, I realised that the TV must be plugged into my router - which is in the hall at the bottom of my stairs! This doesn't make sense! Am I supposed to drag my TV into the hall & watch it there! I was then on the phone to Talktalk for an hour trying to get this resolved. Apparently I could just run extension cables into the living room. So my house is to become an even bigger danger. Eventually they agreed to move my phone line, I had to stay on the phone as they filled out the form for this request - apparently I have nothing better to do with my time. I was told that an engineer would phone within 48hrs to arrange a date - that was 3 days ago. So again, I phoned Talktalk this morning,only to be told that they didn't have an update of this on my account! I was then told that it was passed to a manager & someone would phone today. I don't believe they will phone. I am sitting with no TV - even though I am paying for it. I have a fire & tripping hazard on my stairs & when I asked to cancel, I was told that I would have to pay cancellation charges! This is ridiculous - this is all their fault. They then had the cheek to phone me about taking out a Talktalk mobile phone! Trying to complain to Talktalk gets me nowhere - there online help is just trouble shooting & phoning gets me nowhere. I plan to write to Talktalk & give them bad reviews where possible.
Reviewer
StrollX Gamer
Location
Aberdeen
Date
15/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This review is about broadband speed.
I am a gamer and I wanted to give talktalk broadband a try. When I finished setting up my broadband I went on youtube only to find out that it keeps buffering, this happens everytime someone uses the internet. My point is that the speed and bandwidth are below minimum. 300 kilobytes per second, as a gamer's point of view that is pretty frustrating. I dont really care about the tv pakage cause I dont watch tv a lot. When I play my games on my computer I cant online multiplayer cause of slow speed. the customer service is absolutly s***. I wouldnt recommend talktalk to any friends on even strangers to be honest. Im now stuck with talk talk for 18 months now and it seems like im gonna have the worst time playing games.
Overall I give talktalk (broadband, tv, phone,customer service) -5 stars
Reviewer
Richard
Location
Nottingham
Date
15/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In my view, this is little more than legalized theft. TalkTalk's phone and web service is utterly appalling, and my internet speed, when it does work, is around 1mbps (when it should, apparently, be around 20mbps!).
They have tried several times now to take money straight out of my bank account, for erroneous engineer fees and the "advice" they give out is, at best, fanciful.
They keep sending me text messages, saying I "need" to arrange an engineer appointment... There's no chance of that 'though, because they want to retain the right to charge me for all costs relating to the visit (!).
My advice? Keep a tight check on your monthly bills, and delete the Direct Debit mandate you have with them.
That way, they can't dip their hands in to your bank balance, whenever they feel like it (as they are more than inclined to do).
And if you're thinking of joining TalkTalk, DON'T DO IT.. NOT NOW OR EVER.
You have been warned!
Reviewer
angela
Location
edinburgh
Date
15/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
rubbish rubbish rubbish
Reviewer
Sam
Location
Date
12/04/2014
Comments:
Internet goes off every 10 mins, customer service staff dont know what they are talking about and can not even speak English we told them we needed a engineer and they said no there is nothing wrong with the line at last we got a engineer out he said there is a fault with the line, phoned back up they still insisted there is nothing wrong also tried charging us £50 for engineer coming out.
They told us we would be getting no less then 7.5 Mbps we are not even getting 5 Mbps, we told them they had broke there T&C but they said there will be a £9 charge per month left on the contract so we told them to canal it and we will pay the money (total of £66)
PERFECT COMPANY OF YOU LIKE YOUR INTERNET CUTTING OFF EVERY 10 MINS
Pay that bit more and go with a good company.!!!!!!!
Reviewer
Sam
Location
Trowbridge
Date
08/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Didn't even make it to being a customer. Placed order to coincide with moving date, then needed to change installation date at moving date changed and that's when it all went wrong ... absolute appalling service. I was lied to, offered no help, unable to resolve .. totally unhelpful even after going thru complaints depart. And now having to wait 28 days to get money back - quick enough to take it. Avoid at all costs. Lovely sales service but appalling after care!
Reviewer
Anna
Location
Glasgow
Date
08/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Never again in my life i will use Talk Talk. Cant give negative stars unfortunately. They charge £19 for a rejected card payment! Slow broadband and thy changed the deal I had,rising the charge although they assured me they wouldn't do that!!! NEVER TAKE ANY CONTRACT with TALK TALK!!!!!'
Reviewer
Steve
Location
London
Date
07/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worse company I've ever dealt with. I made an order for TalkTalk's Fibre Medium and an appointment was scheduled with an technician to come to the premises to install the line. The technician came and said he was unable to find where the phone line was coming from and that another appointment was required. Okay, these things happen. I'll just have to schedule another half-day off work. TalkTalk schedules a second appointment and once again the technician reports the exact same problem. I thought this was odd because I figured the previous technician would have told him the difficulties he had, but this did not seem to be the case. So for the second time I get an technician trying the same thing and getting the same exact result. Fine, let's book a third appointment. I called customer service this time to find out what was going on, but the guy on the phone, clearly outsourced, had absolutely no clue what I was saying and just kept repeating the same thing over and over "It says here that another appointment is required". No sh*t, but he couldn't tell me why they kept making the same mistake. After realizing I was getting nowhere with this guy, I booked the third appointment. Third half-day off and this time no one shows up. I call TalkTalk and asked what the hell happened?! Apparently they forgot to send my confirmation to BT, so they did not send any technician over. I was furious and was asked to speak to the retentions department. This time I was transfered to someone who spoke English and I explained my entire situation. He apologised for their mistakes, waived the installation fee and scheduled a 4th appointment. I told him to let the BT technician know that this is NOT an easy install. Clearly there is a strange issue that will require a bit more effort than a standard procedure installation.
Fourth appointment comes along and the technician is having the same problems as the previous ones. I told him about the issues the other techs had and asked if he had any notes about this. To my amazement he said no. In other words, technicians came to my premises failed to do finish the job and left no notes. So once again the SAME attempts and the SAME problems. At this point I'm fuming. Four half-days off, 2 months since I placed my Fibre order and every visit since the first is a complete waste of my time.
I send an angry complaint to TalkTalk explaining my entire situation. I point out that they have provided me with zero customer support and, even though the techs were from BT, as their customer they should be ensuring that BT is not going to send another tech to waste my time. The complaint was 7 paragraphs long, very detailed, and I noted that if I get another scripted template answer from them I would leave negative reviews about their crappy service.
Well, I'm here now and as you can imagine their response was a scripted one. There was absolutely no reference to any specifics mentioned in my complaint. The customer rep simply said that they saw on my account that Fibre did not go live since the last appointment and that they've raised an escalation. Absolutely no mention or acknowledgement of my four failed appointments. Nothing in specific to my problems was acknowledge in the response. A template answer is what I got. Ridiculous.
Avoid this company at all costs. They don't know what the meaning of customer service is.
Reviewer
Amy
Location
Burnham
Date
06/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
RUBBISH! Internet really slow and crashing all the time, can't wait to leave! Not even worth one star.
Reviewer
T Laverton
Location
north london
Date
04/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible, just terrible!!
The Talk Talk service in my opinion was absolutely terrible, I live with my mother and she took out a talk talk contract. First of all it took them ages to send out an engineer to connect us and therefore the so-called grace period where we could cancel "hassle-free" was no longer possible. Then for the weeks we were connected the speed was WELL below what should have been the minimum speed provided. They PROMISE no less than 5Mbs but we were rarely getting more than 2Mbs. Then when my mother had had enough of calling OVERSEAS operators - who didn't call back when they said they would and when they did, didn't know why they were calling (obviously hadn't checked their notes) may I add - she decided to cancel her contract and they said she would have to pay a cancellation charge unless she gave them 90 DAYS(!!!!) to sort it out. It was a standard connection (they didn't even have to put in a new line) So we would have had to put up with unto 90 days of terrible service. They then held our line hostage so we had to get a new line in for a deferent company to provide us with a service we should have got from them! Now we are stuck with having to pay a cancellation fee for terrible service and customer service.
WHAT HAS HAPPENED TO "THE CUSTOMER IS ALWAYS RIGHT??"
I and my family would NEVER EVER recommend Talk Talk to a stranger let alone friends or family.
Reviewer
Kate
Location
Oldham
Date
01/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling! If there is one thing I could pass on to anyone I have ever cared about it would be NEVER EVER SIGN UP TO TALKTALK!!! I have wasted so many hours of my life and gained so many grey hairs on my head trying to deal with their absolutely abysmal customer services. My broadband kept dropping out unexpectedly and after several hours of scripted phone calls to India all they would ever do is send an engineer who would replace the router time and time again! Eventually I progressed the complaint to the CEOs office where I was promised the earth to rectify the problem. Even they didn't deliver. Now in the process of taking my complaint through ISPAS as I have reached the end of my tether with them. Seriously wish I had just paid a few extra quid to go with Sky instead. They have made me ill with stress. It's seriously not worth it!
Reviewer
ESQUIREMD
Location
Derby
Date
01/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service, engineer call out, no service, no end in sight, my rights? do i have any? I cannot believe I was stupid enough to go with this outfit. they must laugh when people sign up. I find it ridiculous that it takes so long to find a problem and sort it out. they lie whenever they speak and must be masters of avoidance! never again, never ever ever again.
Reviewer
Sam
Location
UK
Date
31/03/2014
Comments:
0 Star, Broadband cuts out every 10 mins and the customer service is just as bad they keep you on the line for hours and then tell you they can no find any fault with the line, asked them to send a engineer out they said it will be a £50 charge.
AVOID TALK TALK
Reviewer
GP
Location
London
Date
31/03/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I have been with TalkTalk for eight years with a phone and broadband package and overall found their service to be reliable. I am seeking to change to fibre now and have found their customer service absolutely appalling. I have endured two days of phone calls trying to sort this out. I have had to experience being left on hold , dropped calls, lack of consistent information and pricing clarity. I have had the worst customer experience ever.
Reviewer
Pazza
Location
Sheffield
Date
30/03/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is slow for me. Customer services in Manilla is terrible. They just don't understand. I upgraded to fibre optic and get exactly the same speeds I don't even think it is fibre optic!. I complained about 1mb download, a woman from manila says hang on(slight pause) try it now . It went straight to 6mb . I hung up, it went straight back down.
Keep well clear customer services are the worst ever when you eventually get through and then get them to understand your question.
If you game online forget these as well because their upload is pathetic.
Reviewer
John
Location
Scotland
Date
29/03/2014
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Been with TalkTalk 10 years now. Had problems in first few months with broadband dropping, but has been fine since I changed to a Netgear wireless modem router. Customer service has been fine, and my one dealing with a "techie" was excellent. Cost and Service first class. Don't recognise the company the other poor reviews are referring to.
Reviewer
Stacy
Location
West midlands
Date
29/03/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk aren't even worthy of the 1 stars that I have given them. Their broadband probably has to the worst I've had in a really long time. I mean, why bother carrying on this awful network if you aren't going to provide the up to speed internet that we have asked for? I would give them an overall scoring of -2 stars and that's me being generous. Just appalling. Terrible network all together.
Reviewer
James
Location
Northwest
Date
28/03/2014
Ratings
Satisfaction
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I never recieved my phone I was promised I had to supply my own. Talk Talk changed the date for the engineer to visit me and threatened to charge me if I wasn't home on that date. Engineer was 2 hours early. Also I have been charged for turning virus and kids safe setting. On the plus side I can say the modem is pin protected against hackers but the password is easy to hack in a matter of days. You need to change the password to something like "tA~lK14-TaLk.20" (without quotes) which would probably take a super computer 10 years to crack.
Reviewer
James
Location
Burgess Hill
Date
27/03/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's good when it works, which is when I don't use it. Whether it's my download going from 33 to 2 in a minute and then back up it cannot remain steady. Upload, which at fibre should be more than 1.8(which is the highest it's ever been)is atrocious. If it remained at even 1 that'd be less than awful. So when it drops to 300kbs I kind of want talk talk to die. And then there is the customer service. Taking months to install the fibre and not even showing up or calling to say they weren't coming to 3 appointments. Trying to charge extra for awful service and being unhelpful makes me want to rush away to a professional provider
Reviewer
Stuart Pope
Location
Taunton
Date
26/03/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Worst Customer Service in the UK bar none.Booked engineer visit in January was told phone line would be sorted in 48hrs.Another booking for 26March & no show by engineer.Then told must wait until 25April & they blamed BT ! NO ACCOUNTABILITY at all.Unbelievably bad,avoid like the plaque !!! You have been warned.
Reviewer
sara
Location
London
Date
26/03/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband suppliers ever see. Try to lock into their long period contract without notice you.
Reviewer
Tony
Location
Berkshire
Date
26/03/2014
Comments:
Tried to give less than one star but not allowed.
Anyway very slow broadband, people should stay away. They are vey keen to sneak 24 months contract auto-renew without you aware this. So stay as far as you can.
Reviewer
Viv
Location
London
Date
26/03/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk do not deserve any stars. I haven't even had my internet connected and I'm already leaving... Their customer service is shocking, they are absolutely useless. The engineer missed his appointment after I took a day off to be there, and after spending 3 hours on the phone to them, I was no further. I waited 5 days for a phone call despite then saying it would take 72 hours. If this is how they treat a prospective customer who only know how they treat their existing customers so I will dodge the bullet now before any more time and money is lost, I advise you all yo avoid TalkTalk!
Reviewer
karen
Location
milton keynes
Date
25/03/2014
Comments:
What can I say about talk talk today. Just stay away and keep away.
My problem with the company started today at 11.43 am and has finished at 16.26 pm.
I have been refused information on my own account, I have asked for a complaint team and was told that this company doesn't have one ! I have been told I was being put through to the complaint team on two occassions then left on hold - (the complaint team which does not exist as the company stated they don't have one) I have had the phone put down on me twice, then at last at 16.07 pm been told that the £5.00 discount I have been given today is the company's final decision even though I have lost a days work trying to sort the account out.
The reason for my call in the first place this morning ? to enquire why this company had billed me for more money than was agreed on 05.03.2014 when they had confirmed a discount on my bill. Oh yes they suspended the account so no calls or internet could be used despite them trying to bill me for more than was due.
So all in all as you would gather, I am calling BT tomorrow to please ask them to take all my property accounts !!
Reviewer
Abbie
Location
Norwich
Date
20/03/2014
Comments:
Appalling! Offered free installation which isn't free they actually charge you for it and then say that the extra money stays in your talktalk account. If I then want my money back I then have to call to have them put it back into my bank account. Save the hassle and go else where!
Reviewer
Nigel
Location
Prudhoe
Date
14/03/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish service. Was with O2 and switched, was worst thing I could have done. The internet keeps dropping out and when I contacted them they said it would be the same with all other providers, which I challenged. I asked when my contract ended and I got threatened with an early termination fee, that was just for asking! Roll on July when I think I'll move to BT
Reviewer
bill
Location
london
Date
13/03/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THE WORST COMPANY EVER!! WOULD NOT RECOMEND TO ANYONE. i spend hours and hours with them on the phone and they never resolve a simple issue which only takes five minutes to solve what kind of company is this?? i wouldn't suggest for any of you to go to this company as they are so rubbish. infact they don't even deserve ONE STAR.
Reviewer
Flatus
Location
East Sussex
Date
08/03/2014
Comments:
Dreadful. Rubbish service with even worse customer support.
Reviewer
Kevin
Location
Uk
Date
08/03/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been With TalkTalk for over a year now, constant problems with broadband speed. (Average speed of 6.88 Mb ) Complained many times had engineers out speed would go up to about 11Mb for a short time and them back to 6.88Mb.
Call TalkTalk again today and again they said that the fault was at my end and that they will need to send out an engineer out. I insisted to speak to a manager, as I wasn’t prepared to put up with this any more as I felt the problem was at their end. Got put through to a English speaking person. Where I was informed that the problem was at their end and that it was because of filter they have sorry cant remember what it was called. In a nutshell and in the managers words. He said that It is up the a manager if this filter is on or not . He said that he has removed the filter and asked me to check the speed; from 6,88Mb it went to 15.89Mb
All I can say is if you are having similar problem aske to speak to a manager.
It is what I suspected they are in control of the speed. TalkTalk have totally ripped me off for the past year and wasted my time.
Reviewer
Stoatgobbler
Location
leatherhead
Date
06/03/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Good when it works, but when it doesn't it's a nightmare.
Appalling customer service. It took 6 YEARS to get them to finally sort out a faulty line pair, with hours of phone frustration each time the service went down.
Finally dumped them after they failed to get openreach onsite for a fibre installation 8 times in a row and forced a 14 day wait between each attempt.
The replacement ISP was on the phone to openreach after their first failed visit and forced an engineer to be onsite the next morning. Ironically they use Talktalk wholesale to provide service, but the contrast between the helpdesks is like night and day.
(Yes, the faulty line and failures to show up is an Openreach issue, but a LLU ISP who lets a customer suffer repeated line faults over an extended period and tries to blame the consumer equipment instead of escalating the fault is arguably incompetent.)
Reviewer
yasmin
Location
glos
Date
04/03/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Seemed like they were offering a good deal. Paid for my line rental up front. For some reason (I'll probably never find out in this lifetime), they could not port my existing number across so they cancelled the TV engineer's visit. All I got was a text saying the visit had been cancelled, no explanation. Then I had to do the thing that I dreaded most, call their customer services several times, probably about 20. Their customer service advisors are amazingly rude. As far as I'm concerned they have reached rock bottom & have started to dig. They must set themselves VERY low standards & consistently fail to achieve them. The upshot of this round of them TALK TALKing at me was that I would have to cancel the contract & set up a new one. They sent out a welcome pack that had the wrong price breakdown so guess what? I had to phone customer services again. Spoke to 2 people who hung up on me. Spoke to a third person (in India, I'm guessing) & then got put through to her supervisor in the Phillipines. Someone in India asking you to hold for 2 minutes equates to 20 UK minutes. The last phone call was over an hour & I've now been promised a refund for the line rental that I paid in advance. To tell you the truth, the whole experience has stressed me out beyond imagination, they literally have reduced me to tears. All I wanted to do was buy something off them, I was a potential customer & they have treated me insanely badly. Who knows what they treat their customers like, once you are lcked into a contract. STAY AWAY & go with a reputable provider who has UK based call centres.
Reviewer
Alex
Location
Cheshire
Date
02/03/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They don't even deserve a star in any of these categories, the customer service is useless and no help what so ever, rude staff who don't know what they are chatting half the time. Meant to be getting at least 20mbps but instead we get between 1-3mbps at the best of times! don't even bother thinking to ever go with them, had to suffer a horrible 24 month contact with these thieving scumbags, never again!
Reviewer
Kelly
Location
Bournemouth
Date
28/02/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never ever get in business with talk talk they team is very bad keep lay to customers and can't improve they service. We been promised around 9-10mb internet speed but what we get 3.4 mb that's a best normally around 1.7mb - 2.5mb ( my 3G internet is faster ), far last 6 months we been calling them, they can't even understand English ask me to slow down etc., very bad customer service never see in my life something like that. Also when we tell them we would like to cancel our contract they try to charge us £400 for service they can't even provide, they just keep blame BT, but we have nothing to do with BT we have contract with Talk Talk not BT. Also when we been on phone with them they say we send you new router out that's maybe improve internet speed after week waiting new router didn't turn up, we call them again spoke with manager, manager say sorry to hear that but we don't provide that kind of service, so how they expect customers to stay with them if they keep laying and don't do anything to improve they service.
I am sorry to say but Talk Talk is nightmare to deal with all you can get is promises that's about it.
Reviewer
Levente
Location
Bazsanyi
Date
27/02/2014
Comments:
DON'T DO IT!!!!! WORST EXPERIENCE EVER!
I have recently moved house and upgraded my package where I recieved a quote for £31.65/month. The calls have been recorded and the package has been confirmed by the agent. After setting up everything the agreed package were not supplied. The agent gave my a missleading quoatition and I am very fustrated that after making the deal with TalkTalk I am not supplied with the agreed package. After talking with the Manager who was not able to help me I was considering to leave them forever as a customer, but even that i have given 30 days to change my mind they wanted to charge me £600. It is absolutely unacceptable what TalkTalk is doing and left me with no choice but to go to the ombudsman.
Don't go for TalkTalk guys!!!!
Reviewer
Sted
Location
N Wales
Date
26/02/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are not even worth one star in ANY category. I do not say this lightly. Shocking in all respects. after multiple ongoing issues and hours on the phone to customer services (who are not particularly helpful with ongoing issues) I'm calling it a day after 3 months with them.
Reviewer
Pinkaloo
Location
London
Date
25/02/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
OK if it works. When you have a problem, that's when your problems will really start. When you sign up, you get to talk with an efficient, English speaking person, presumably, in the UK. When you have an issue, you get to speak to people in a foreign land who may appear to have English as tenth language. An absolute nightmare, a cultural and language barrier and nothing will get resolved and you may well be charged for a useless engineer visit. Avoid like the plaque.
Reviewer
sandra owens
Location
south west
Date
25/02/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
i was fine with talk talk, until i decided to change provider from them, constant phone calls and harrassement, phone disconected and all calls went to talk talk account details shared without my permission, and all this at a time when i was recieving treatment for cancer and did not need the hastle, would never return to talktalk,
Reviewer
Michael
Location
Falkirk
Date
20/02/2014
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Recently changed my bank account. Talktalk got all the details in time for the monthly DD:
- Failed to change their details
- Failed to act on the DD refusal by my old bank
- Failed to tell me my old bank had refused their DD request
- Failed to tell me my account was in arrears
- Failed to tell me they were cutting off my phone and internet
Then I called them - oh dear me. Possibly the WORST call centre experience ever! And they lied about me being able to escalate my complaint to the ombudsman.
Phone and internet are good when working but pray it never goes down or you need technical help.
Reviewer
ben
Location
bridport
Date
19/02/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Comments:
[indian] call centre is atrocious. Incapable of understanding the most basic information [such as that i am not at the place where the line fault is at this moment] yet spouting telecom-jargon that i can't understand!! Rigid following of their 'script' means pauses long enough to suspect they've gone away to brew a cup of tea... roaund a nd round you go....
Reviewer
Cathryn
Location
Surrey
Date
18/02/2014
Comments:
I really cant say they deserve a single star. Avoid Talk Talk at all costs. However good the deal may seem it is not worth the non existent customer service. Appauling all round. ....
Reviewer
AO
Location
Teignmouth
Date
13/02/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Absolutely awful company to deal with. customer Service will tell you endless lies to get you to sign a contract, then not deliver on any of the promises they made. They ignore complaints sent through to them, and lie over the phone.
I honestly regret the day i joined with them. I have never dealt with a worse company in any field.
BUYER BEWARE, DO NOT DO IT TO YOURSELF. RUBBISH.
Reviewer
joe phillips
Location
Luxborough
Date
08/02/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
personally i think your service is terrible as soon as 1 person goes on the computer the internet slows down so much that no one can go on it
Reviewer
Frances Bilbruck
Location
West Sussex
Date
05/02/2014
Comments:
If a minus 5 start rating were available it would be too good for Talk Talk. My dealings with them over the past few months have been the most frustrating, stressful I have ever had. I have spent two an a half hours on the phone to their unprofessional, rude, customer service staff trying to get a MAC code. I recently wrote to their CEO at their Southampton headquarters and the response I got from a Carrie McGhie are a perfect example of everything that is wrong with this company. After detailing my complaint and supplying with them documented evidence of my three hours spent on the phone to them, they take no responsibility for any of their mistakes and say they will 'continue to look into it'. They even had the audacity to end their letter with details of how I could pay the remaining £17 on my account even though this was charged to my account after I had asked them to close it. I don't know how this company are allowed to continue to do business and provide such poor customer service over and over again. DO NOT USE TALK TALK UNDER ANY CIRCUMSTANCES, LIFE IS TOO SHORT TO HAVE TO SPEND SO MUCH TIME DEALING WITH SUCH A POOR COMPANY.
Reviewer
Rajesh
Location
London
Date
05/02/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's the very worst customer service I have ever faced. They are not even polite to talk to customer. If we take any issues to them, They don't even listen. They just talk about their latest offer whether we like it or not. Finally they will listen to our issues and ask us to call the customer service???. I don't know who these people are then. Even if we try again, it will go to the same process, they will forward to some other team.At the end no one will pick up and we will be on the line for whole day. I just finally gave up taking to them and I moved my connection from them to Sky who provides better service.
If anyone is thinking of going to TALK TALK because of their cheap offer, you will get what you pay for (Worst support from them).
Reviewer
Robert Weber
Location
East Sussex, UK
Date
03/02/2014
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have Talk Talk as an email provider, by default. I started out as a Gateway customer, then that was taken over by Tiscali, which is now with Talk Talk.
I find their service for email appalling, compared to any othe email provider. Half of the time I cannot get into their site, either because it is busy or my log on details bounce back as not valid ( yet this is picked up automatically by my system). And even when it is accepted I often get timed out as their site does not open up, so I have to go back again through the log on details.
And quite often, it will not even let me open my inbox or let me open and read an email.
It such an unreliable and unacceptably slow service. I am only grateful I have other emails with providers that are far more robust or never have these problems. These problems are unique for Talk Talk.
Reviewer
Jayne Haydon
Location
Cornwall
Date
28/01/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Where to start!! Ihave had continuous problems with Talk Talk since a home move last August. Had to wait until the end of September for an engineer to come out to connect the line to be told I needed a new line put in. Waited weeks for another engineer to come out who said he couldnt't do it. Cost me a fortune using my pay as you go mobile and a dongle for internet connection. Complained direct to Talk Talk CEO and things started moving. Eventually got my new landline put in and finally broadband up and running!!! Broadband is absolutely hopeless and lose connection several times a day. A fault occurred on my landline before Christmas when I could not receive incoming calls. I reported it and had to wait until 25th January for an engineer to come out. This was a Talk Talk engineer not Open Reach and told me the fault was at the exchange and Open Reach would contact me within 72 hours to make an appointment to suit me!!! Surprise surprise no call so today phoned Talk Talk and was told the matter was being looked into and he would call me back within 24 hours!!!! What sort of company is this??? A bunch of cowboys. Customer Services are beyond words and thats if you can understand what they are saying!!! Wish to heavens I had never gone with Talk Talk and wouldnt recommend my worst enemy to them!! I do have to point out that I did receive free phone broadband and tv for three months but that was only after dealing with the CEO and ther way things are going will be contacting the CEO again!!!
Reviewer
Vincent
Location
London
Date
24/01/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I had been a loyal talk talk customer for a period of 8 months when I suddenly experienced complete loss of service of both internet and land line. Following this talk talk sent 5 engineers to the wrong address and were unable to repair the problem. This lasted for 4 weeks with talk talk confirming after every phone call that they would register the correct address.
According to talk talk the error has now become to "complex" and in order to be repaired and new solution of providing me with a new landline and contract has been reached. Due to the cancellation of the previous landline/contract I have now been charged the outstanding balance of the contract (I was told this would not occur) which comes to a total of £307.
I have also accrued a phone bill of £43 which I have not yet tried to recover due to the incapacity of talk talk to provide the most basic of service. The current outcome is that talk talk will keep the £307 as credit in order to pay all future bills in advance therefore not refunding me and leaving my bank account potentially overdrawn.
If you could please are this message and recommend people to avoid talk talk it would be very appreciated.
Reviewer
Kellyforrest
Location
Fremington
Date
22/01/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dont deserve 1 star! Absolutely rubbish! They lie to you. They rob you! Was told we would get full speed broadband. LIE! Told us we would be billed the 30th. LIE they took £27 on the 13th, 2weeks after joining. Customer service is a JOKE!!!! I will be cancelling without paying their cancellation fee! Not getting a single penny from me again! AVOID!
Reviewer
Craig Harris.
Location
Pontypridd S.Wales
Date
21/01/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ABSOLUTE RUBBISH SERVICE!!!! AVOID AT ALL COSTS!!!!
Reviewer
Paul
Location
High Wycombe
Date
15/01/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Truly a dreadful service, I am stuck where to start? The pitiful quality of the TV package, woeful broadband speed & reliability or the complete lack of customer service. TV package is so poor I have gone back to SKY and just wearing the cost till contract runs out, BB & tele line are unstable, down load speeds vary from 300kbs to 900kbs - connection drops regularly - customer service..just book a call and see how they perform.
Reviewer
Wolf Baginski
Location
North Lincs
Date
15/01/2014
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
According to my router-modem, the physical line is still rock-solid, with very good BER numbers and an OK speed for the line length. It hasn't changed.
The alarming decline in the service speed and quality, over the last few months, is thus nothing to do with BT Openreach. It's all to do with TalkTalk. I infer from the pattern of low speeds at peak times (evenings and weekends) that their part of the network just does not have the capacity needed for the modern world of fast connections and streaming video. With IPv6 a necessity for the future, their lack of apparent planning for this is another negative sign.
Locally, the funding for superfast broadband is in place. It feels like a bit of a gamble to switch now, not yet knowing what deals will be available. But Talktalk doesn't look like an option.
Reviewer
Phil Swindells
Location
Hannington
Date
14/01/2014
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Having changed from BT last month I am happy with all aspects of the service so far from TalkTalk. The line is very stable, as it was with BT, but my speed is now 2.6 Mbps down and 0.5 Mbps up compared to between 1.4 and 1.9 Mbps down and 0.25 - 0.35 up with BT.
My attenuation is 61dB (4.3 km from exchange)with a SNR of between 2dB and 3dB (was the same with BT but with lower speed).
dependent on time of day - but the line is always stable and has never dropped out during normal operations.
The line mode is G.Dmt ADSL and I have asked TalkTalk to switch me to ADSL2+ to see if there is a small improvement in speed (distance from exchange could make this improvement marginal but it's worth a try).
Please note that the rating above relating to speed is not a criticism of TalkTalk but just a fact of life based on the length of the line!
In addition to a much lower price than BT charged, BT's service was limited to 10GB - TalkTalk's service provides for unlimited data. Other telephone charges are similar (£8.00 all in for Anytime Calls and Unlimited Broadband plus an annual line rental of £120, paid up front)
The only misgivings I had before changing, which actually caused me to hesitate, was the lack of trust I had in the sales people with whom I spoke to at TalkTalk - their technical knowledge was extremely limited and this led to them giving me information that I knew to be incorrect. In the end, I put this down to ignorance rather than any attempt to intentionally mislead and made the choice to switch to TalkTalk on the basis of a recommendation from a neighbour with similar technical knowledge to myself and on whom I knew I could rely.
Initially TalkTalk set my speed lower than it was with BT but I spoke to a technical engineer who increased it to 2.17 Mbps (IP throughput) and via my new Billion 7800DXL Router I've tweaked the SNR from 6 dB (target SNR) to 3 dB to improve the speed to 2.6 Mbps (3040 Mbps at the router).
I'm very happy so far with the service from TalkTalk.
Reviewer
elena scott
Location
London
Date
13/01/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NEVER EVER use Talk talk services.
Customer service is poor.
They have bad relationships with their engineers who don't give a ... about your broadband whatsoever.
I simply wasted more than a week of my time resolving a problems with Talk Talk. Terrible provider, worst ever!
Reviewer
Pete
Location
Southbourne
Date
04/01/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk are a shambles, my father has just had a stroke and desperately relies on his telephone, yet they can't even turn it on when promised. Trying to get anywhere with their customer service - well where do you start, all their advisors on the web chat are 'busy' presumably dealing with all their other unhappy customers ! No option to get them on the phone ! No help what so ever !! Appalling customer service, I wish we had never gone with them, cheap yes, service no.
Reviewer
Marty
Location
Edinburgh
Date
04/01/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Can not rate low enough.
One month later after broadband was meant to be activated till have no service, for which Talktalk are charging as if it was all fine.
Called their customer service 8 times, each time the matter was transferred to the senior engineering team, each time they were not able to solve the problem and asked to call customer service again.
The engineer came to inspect the line and yet again was told to contact customer service as line was dead.
The irony is that they just charged £50 as connection fee.
Definitely the worst service I have seen so far
Reviewer
Lisa
Location
East sussex
Date
03/01/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After being with aol/talk talk for over 20 years, we suddenly found our broadband speeds dropped so low we could hardly do anything on the internet. We tried to solve the problem over 4 months!! But unfortunately we just kept getting fobbed off and passed from department to department, an engineer came out and told us one thing then the people on the phone would tell us another insisting that the speed had not changed and that we were receiving the same speeds as we always had, which was completely wrong. So eventually we decided to change provider, as we had never in the 20+ years missed a payment we expected this to go smoothly (wrong!) they then sent a bill for over £100 as final payment owing, so I wrote back asking what it was for and received another bill back for a lesser amount, again I asked what for. We got no reply and no explanation just a letter from a bailiff company stating they had brought the debt. Great after 20+ years of monthly payments apparently as it turns out if an engineer has called within the last 3 month, even when the fault was with them and never resolved apparently it's in the small print that you have to pay for the call out! At least now after changing to BT I can use the internet to write this, with good broadband speeds.
Reviewer
Livid
Location
Berkshire
Date
02/01/2014
Comments:
This is Talktalk: they call you to tell you you've cancelled your direct debit. When you query this with your bank, they tell you that in fact Talktalk have set you up with TWO direct debits. So you cancel one. But it's too late - Talktalk have already taken two lots if money from your account and then also had the audacity to charge you a cancellation fee for cancelling the extra debit they set up!! Then they deny it all and say the bank must have set up two people with my account details. The bank do not, and cannot, set up a direct debit for you - they told me Talktalk did it, but without my permission.
You can't complain to Talktalk as they don't understand and don't care. When I had technical difficulties, the person who picked up did not understand the word engineer. Literally.
Reviewer
David J
Location
Edinburgh
Date
17/12/2013
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
The worse customer service i ever experienced. Poor understanding of English. Make it difficult as poss to cancel account. Don't answer their phone. When you ask to cancel account they want your family to take over your account. Keep you on hold forever on a premium rate number. I still haven't cancelled, although i stopped payments. Now i get monthly invoices for a service which has been stopped and still can't get through to cancel the account. I now owe over £70 for services i don't receive and it keeps increasing. STAY CLEAR!!
Reviewer
James
Location
Stowmarket
Date
15/12/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The day after I started the contract, the problems began. The internet connection drops about 20 times per day and every time I report it I am asked to monitor the line for 24 hours. It has been 3 months of the same but no one is interested in a permient fix.Furthermore talktalk wants me to pay the cancelation cost if I end the contract and refuse to accept that they are providing a poor service. Worse broadband provider. If you are rural, disregard the cost and stay clear. Literally a black hole of incompetence.
Reviewer
John
Location
London
Date
12/12/2013
Comments:
Probably the most frustrating customer service I've ever had to deal with. Very difficult to get a straight answer. Had to speak to 5 different people before I could find out if they had been given my contact details to other companies.
Reviewer
Ed
Location
London
Date
12/12/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They provide a terrible service, which is easily beaten by ALL of the competition, so may as well not have ever been with them in the first place.
Tried to cancel and was charged £20 for my call! Then they didn't even let me cancel, after being kept on the phone for an hour!
Why is there no freephone number? Also, they are obsessed with getting a landline number before they can do ANYTHING - I don't have a landline with them? Unhelpful, dishonest morons.
You cannot trust this company - avoid at all costs, or your cost are set to rise...
Reviewer
Will
Location
Worcester
Date
10/12/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Firstly the customer service is attrocious. Not only do you struggle to understand Indian call center, but, at the end of each call if you are unhappy they ask would you like to raise a complaint. Complaints are dealt with terribly in which they leaders who deal with them don't know protocol but follow profit motives. The internet speed on fibre was a step up and can be really quick, however, it is very unstable and often drops to as low as 4-5mbps. And in a house watching multiple things is dreadful. The routers suck which options on the routers website is poor. Talktalk quite clearly slow peoples internet speed at peaktimes, sometimes so significantly it's ludicrous.
Bunch of thieves, avoid this company at all costs. On top of this especially avoid it's relation companies: AOL, Tiscali etc etc...
Spend more money for someone like Sky or Virgin, don't bother with these slightly cheaper but thieving firm.
Reviewer
Alessio
Location
Luton
Date
24/11/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Fibre large plus aytime phone
BT, even if they managed to cancel an offer by delaying the BT infinity service, was giving me a good service with 74mb connection but it was around 46 pounds a month... too expensive for me in this period
Few days after passing to TalkTalk (and paying 120 pounds as advanced line rental) , TalkTalk sent me a sort of contract stating a not mentioned in the website 30 pound one off charge for Fibre -> first complaint as I have already fibre installed at home and there was no mention of this charge in their website or the order form received via email
1 day before starting the service, I phone TalkTalk and I am told that the installation day I will receive an engineer to check the line -> none arrives
During that day for more than several hours, I call them and a message is stating the service will be available in 5 hours I call the support and I was told someone is "manually" installing my services now
I call them again to complain for a dead line and a rude lady agent tells me that as up to midnight I am not active customer and I cannot complain or escalate to team leader. I want to take part in the survey after the phone call and the agent waits for me to close the call, as she is not allowed to close the call before the customer.
Day after: For their website, I have phone line but my fibre is a little slow. In the reality, my phone is silent like a fish.
I call them to complain and before working on the issue, they want me to test by removing the plate at the master socket. I work 12 miles from home so no case logged up to 19h00.
Eventually after voicing my deep disappointment in the TalkTalk forum I was promised a call back at 19h00 at 21h30 thy produces 2 rings on my mobile... not even enough time to answer but enough for TalkTalk to say they did call back
Day 4 and still no service I call them to have an update (and their support start with usual script listing the problem I reported and telling me the BT needs to visit my property to test the line to see if I have any fault. So no phone on Saturday and obviously no phone on Sunday. I am more than unhappy, I want to speak with the cancellation department and I am informed that as they had no time to investigate the problem, I will have to pay a cancellation fee of nearly 300 pounds, but if stay with them I have not to pay for the BT engineer and I will receive 27 pounds compensation... not even enough to pay for the temp mobile internet solution I use and all the calls I made.
Perhaps Monday I will have a BT engineer around that may or may not fix the issue and if it is not fixed the issue will go back to them for who knows how many day. So far, it is sure that on the 19th with BT I had phone and internet and from the 20th to the 25th or more no service with TalkTalk, I am not free to cancel with them and to move to another provider. My home phone rings somewhere but not at home. I prefer to avoid the description of their mainly Indian customer service and the knowledge of their support (the broadband password is written on the back of the router, they tell you without considering that on the back of the router there’s the wifi password, not the adsl credentials that are not needed with a fibre connection)
However with my surprise after 4 days after the failed installation and still without service I logged in my TalkTalk account and I noticed that I was billed nearly 3 poundsfor the first two days of NO service
Reviewer
Amanda
Location
London
Date
21/11/2013
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Comments:
Internet connection frequently dropped; customer services poor. The only aspect that is adequate is the broadband speed (on the rare occasion that you are actually connected to the internet).
Reviewer
Christian Bursche
Location
London
Date
11/11/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have had to leave TalkTalk to save my blood pressure.
I booked a home move on 2 October to be taking place 1 November. On 15 October it became clear that we would not be completing on 1 November and I called to reschedule to the 15 November. Come 1 November our phone and internet was dead. I called TalkTalk only be told that I should have told them not to disconnect the line on 1 November. At no point was this made clear when I called them. Several calls later, and no one seemed to be able or willing to sort this mess out. And now they have told me that they can only install our new line on 18 December effectively leaving us without connection for 2 months. I have today cancelled my contract with TalkTalk, so much for being a loyal customer for 7 years. If you are looking for customer service AVOID AVOID AVOID!!!
Reviewer
DianeMcG
Location
Largs
Date
06/11/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Have huge problems now as they duped me into taking new tv package and 24 months additional contract. It no use to us and after One Day tried to return it only to be told I couldn't or it would cost me £200. Seems the minute I connected I waived all distance selling and cooling off period rules. Only connected as they told me t hurry up and do it or they might charge me! Dodgy practices, terrible customer service, managed to ruin my day after spending long hours with 5 different advisors in UK and India. Bad experience and really want to leave them now. Avoid if possible.
Reviewer
Roy
Location
Gloucestershire
Date
05/11/2013
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I am originally a Nildram customer acquired by TalkTalk Business through successive takeovers. On October 31, 2013 TalkTalk unilaterally moved me to their Broadband Only (IPS) package.
On the day of the switch I lost my service. Initially I was told it was a nationwide problem affecting "legacy" customers and that they expected to sort it out "soon". Five days later, unable to run my business, talking to tech support several times a day with no resolution, they eventually asserted that it was a problem with the line and officially closed the issue, telling me to contact BT.
Today I decided to try changing my router configuration to let them assign my IP address dynamically instead of using the fixed IP address I've had for almost 10 years.
Bingo! It works.
I can't easily forgive that oversight on their part, but worse still were the promises of calls back that never came; the confident assertions about "nationwide problems" that were irrelevant; the endless time on hold; the inability locate my account records, and total unwillingness to be told that they were covering and recovering the same trouble-shooting procedure again and again.
Now they are telling me to wait five days for a MAC number so I can go elsewhere. What a nerve.
Very poor internal recording keeping and poor diagnostic procedures TalkTalk. Not recommended.
Reviewer
Henrique
Location
London
Date
01/11/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Talk Talk is the cheapest broadband around but don't be mistaken, they will do everything to charge you extra and say anything to get you on their contract. I imagine that's how they get their money.
The speed promised when I signed up was of 9mbps, I not even got half of that. And yes, I called to complain, a technician came around, then again and nothing really changed. Their usage caps are also ridiculous.
When we wanted to leave, after moving houses, we had to pay £50 to get out of the contract. There were different explanations for that, none of them expected from trustworthy business. The first of them was that there was a fee of £20 for cancelling the contract, which we never did. The second of them was that because they couldn't charge the £3.50 monthly fee over direct debit they charged a fine of £10, and removed me from the scheme charging me them £4 extra because they would collect the money through different means. Dodgy, isn't it? Next thing I know I get a collecting agency harassing and threatening me over the phone. Talk Talk never tried to call me directly and when I called them to complain I was told all I had to do was pay the remaining balance of £21 and the agency wouldn't bother me anymore. I asked for a refund related to the remaining two months of the line rental I had already paid for the whole year but they of course refused to do so. I cleared the balance anyway but Roxburghe kept calling and threatening to sue me if I didn't pay the £30 for their services. In the end I was hooked to Talk Talk for a year, getting slow broadband and had to pay an extra £50 for it. I'd say any provided will be better than them, even Virgin Media, so stay away from them!
Reviewer
Bestmate
Location
Yorks
Date
28/10/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Talk Talk service is a complete nightmare. They may be cheaper when everything is going OK but God help you if you have a problem.
Today I have finally resolved an issue that has been ongoing for 7 months. What could this most complicated of issues be you may ask? I simply wanted to disconnect my call plan. I have spent hours on the phone, written innumerable letters, been lied to, contradicted and passed from one department to another. Resolution only came about, by appealing to the CEO, from whom I received a personal apology.
Today is a good day. I am finally rid.
Reviewer
Kelly Hemsley
Location
London
Date
10/09/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
TalkTalk are utterly appalling. On Saturday, 7th Septembe 2013, I returned from holiday to discover my broadband signal had collasped, my laptop, Ipad and Iphone were telling me it was the agent remote ID presented by the DSLAM is incorrect(FTTC103765)with very little enthusiasm, I knew I had to call the dreadful customer service number (in April, May and June 2013 - My wireless broadband did not to work - apparently it was my computer equipment, must be too old to successfully work with their service despite one of them being the latest IPAD!)I was eventually told that as a signal was entering my home, there job was done and it was not their responsibility to actually make it work - a friend of mine, who is IT savvy eventually solved my problem). Anyhow, I relucatantly called the customer service line, to go through the ridicolous checks, which I had already undertaken online, he actually suggested that I take off the phone socket cover and check that it is connected properly (Sorry - am I phone line engineer?)I kept telling him that the problem is the agent ID issue but the indian call centre insisted that these checks have to happen first. The resulting conversation after 45 minutes of absolute nonsence was that it was my fault, must be fault inside the home! To fix this, it will cost me £50! This is appalling, I evenutally got transferred to an engineer in the UK, who understood exactly what the agent ID issue and it is a fault with the local exchange. However, its been 72 hours - I still have no broadband, no idea when it will be fixed and calling customer service for an update is painful. I am tired to speaking to people based in India, with very strong accents - I am constantly repeating myself and asking them to repeat themselves. As I am London based, when the broadband works its great but whenever anything goes wrong I am sure that my blood pressures skyrockets!Since my problems started with Talktalk this year, I have tried to leave but apparently I am under an 18 month contract (even though I have been with them for over 3 years it get automatically renewed!) and it will cost me £475 cancellation fee to exit the contract early. If the service does not work surely there should be a free get out clause?
Reviewer
craig
Location
wales uk
Date
29/08/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
My Story: Was told 'Superfast broadband up to 76Mb/s', It's their best package for all the family. Spoke to a representative before purchasing, was told "to expect over 50Mb/s". So went ahead and signed up. 1st day after installation (yesterday) was getting speeds of 12Mb/s, which is pretty much regular broadband speed. First tried contacting via online chat. Spent at least half an hour just for them to verify me through data protection. It was obviously a foreign agent as his english was very poor. When asked what speeds I can expect he told me 96Kb/s, I then asked "less than 1Mb/s??" to which he never replied after waiting 10 minutes I decided enough is enough. So I then tried their contact centre, took half hour to get through to their cancellations department. By this time I was so fed up I wanted to cancel my contract. Had real difficulty trying to understand the asian lady in the call centre, when she eventually realised I wanted to cancel she said ok, then placed me on hold for 10 minutes. Finally a lady named Allison answered the phone and she was British and very lovely. She told me that there's a problem with my area's connection and she'll get it sorted for me. She said she'd ring me back today and let me know if it was sorted. So she rang me back at 18:00 and said it was all sorted and have I tried it yet. I've been in work all day so hadn't. I trusted her and thanked her, happy to stay with TalkTalk, even though my 1 day with them had been horrific. So I finally just got in... Yep you guessed it, now I have 7Mb/s for £36 a month. I'm getting the impression that all they are trying to do is keep me with them through the 7 day cancellation period. Thats the feeling I had the day on the phone when speaking to the asian lady. So tomorrow before I clean my teeth, shower or anything else, I'm going to be on the phone to TalkTalk cancelling my subscription. From reading other reviews could be a task on it's own. I'll update in a week or two to let you know if I have difficulties with that. For now I beg of you all to stay Far Far Away from TalkTalk. Oh by the way if it's any help to anyone, Alison (UK,English) rang me off 08009555511.
Reviewer
MLR
Location
Sussex
Date
24/08/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
To cut a long story short, my service over recent months has declined. Wanted to upgrade to fibre to make the service more reliable, was missold products, they seem incapable of cancelling orders within the cooling off period, put mistruths on their account records about what they have said to you and refuse to reply to complaints in writing - they want to talk about it - yeah right so you have no evidence of what has been said!
Reviewer
Zahid Usman
Location
Loughborough
Date
14/08/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst internet service on earth. I cannot rate below 1 star or negative starts. I regret joining it and would never advice anyone to go for TalkTalk
Reviewer
Richard
Location
Kent
Date
06/08/2013
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have just paid a fee of £95 to Talktalk to cancel my contract early and go over to Sky. Why would I pay to leave early???? Think about it!
Reviewer
patrick
Location
derby
Date
31/07/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
satisfaction 0.customer service 0,broadband speed 3.2.relibility 0.thinking of joining;dont.
Reviewer
RobN
Location
South CAmbs
Date
10/12/2012
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I originally signed up with the Freedom-to-Surf, ISP but they were absorbed by Talk Talk.
Some months ago, I started to get problems with losing sync on my ADSL modem, and this happened nearly everytime I picked the phone up. Talk Talk customer services said the line was absolutely fine, and it was 85% probable that the problem was with my equipment or home wiring. After many calls getting nowhere, I eventually replaced my modem/router and microfilter at significant expense. No change. Eventually they sent an Openreach engineer who confirmed it was wiring problems on the BT side of the Master Socket. After the BT engineer went away the sync problem was solved BUT I was back to dial-up speeds. More calls to customer services, and they said it would settle down in a couple of days. It didn't. More calls, and the equipment at the exchange was "manually reset". Since then I get 6Mb/s during the day, but in the evening the download speed falls off a cliff, and I cannot even stream audio without constant buffering problems. The download speed frequently falls as low as 0.5Mb/s.
Many more calls to customer services. First they blamed BT, then they blamed the fact that it was an old Freedom-to-Surf account and promised to move me to a hopefully more reliable account with 7 working days, and I would be sent new login details and password. After two weeks nothing had happened, except the service had deteriorated further, so I called customer services again, and a very brusque agent told me nothing had happened and nothing would happen unless I personally applied for a different account through their sales team, as what I had been told previously was not part of their business process. He did not seem to grasp the fact that their broadband service was faulty and it was their responsibility to sort it out! At that point I asked for my MAC code. This company are a complete shower. In my experience their attitude to customers is, quite honestly, utterly shocking.
Reviewer
Peter G
Location
Lerwick, Shetland
Date
22/11/2012
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TalkTalk's customer care is, in my experience so far (repeated calls over two or three weeks), utterly abysmal, appalling.
Where's Esther Rantzen when you need her??
Reviewer
cp
Location
north yorks
Date
09/11/2012
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Talk talk we were with tiscali and just got taken over we have had months and months of complaints and rubbish speed and connection dropping contantly and wireless router keeps booting people off all the time, so constantly having to re set it. Now speed is fine through day 5-6 mb when nobody is home using it but as soon as kids come home and want to use internet speed drops bellow 1/2 mb making streaming and xbox use practically unusable. Constant complaints and then it will be ok for a week and it will all start again so when you phone up you get the same reply and they want you to unplug everything and spend the next few days testing everything and it all starts again like you go round in a circle, Hopefull not too much longer left on contract now and we will change and hope get better service elsewhere
Reviewer
Liz Templar
Location
Derby
Date
13/10/2012
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
I've been with talktalk for about three years now and apart from customer service - which has improved greatly- I've been really happy with them. You even get a discount on your broadband for being a 'loyal customer', which is great. But - for the past two months I only have reliable or useable internet from Monday to Friday. At the weekends the signal drops continually and there is zero chance of, say, completing a Paypal transaction or logging into my online bank without losing the signal halfway through. Everything is fine again come Monday morning, but I'm about to renew my contract with Talktalk and am more than a bit reluctant to shell out for what is now only a five-day-a-week service. By the looks of what I've read elsewhere online, contacting them will only result in lengthy and unnecessary discussions about the reliability of my equipment etc, all of which works just fine from Mon-Fri. I just can't face all that hassle :(
Reviewer
Wooster
Location
Epsom, Surrey
Date
07/10/2012
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
If you don't need to contact Taltalk, everything is OK!
My Mother-in-Law was moved to a care home. She wrote to cancel the contract & cancelled the direct debit. Nothing happened. She emailed them. I emailed them - twice. They - after 2 months - disconnected the phone.
4 months later she is still getting bills - including advance line rental!
If you phone them - the call centre is in India and their accent makes them almost um-intelligable.
They just read from a check list and are stumped if you ask them something that is not on their answer sheet.
When this is (eventually) sorted, I abandon my own Talktalk contract. Trouble is, no one else gets a much better rating!
Reviewer
Rob
Location
North West
Date
04/10/2012
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk are little more than a bunch of crooks.
I'd been with Tiscali since 2002, and had thus been out of contract for years when Talk Talk took them over.
About 6 months after this I tried to cancel my account - only to be told that I was in an 18 month contract?? They claimed I had arranged this over the phone, this was absolutely untrue. Moreover I'd never had any paperwork from them to actually tell me I was in a contract.
So clearly its a system error, but they would not discuss it over the phone, and instead made me write to customer services. I did so twice, supplying the information they asked, and requesting proof of this alleged contract arrangement. In the end they told me they could go through their phone recordings - for a fee. Also they pointed out that not all calls are recorded so the alleged phone call might not be found (what a suprise).
So basically I was unable to argue with them. Only option would have taken them to county court but frankly I've got better things to do than waste time with idiots like these.
So I just waited for the this foisted upon me contract to expire, and then cancelled immediately. AVOID THESE PEOPLE THEY ARE LIARS.
Reviewer
melly666
Location
West Sussex
Date
26/09/2012
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I am a carer for man with disabilities and mental health problems. They had rang him up and got him to agree to a mobile phone contract that he didn't need as he is with Orange PAYG which suits his needs. I rang them along with himself and after an hour while sorting this out after many departments got cut off. I then decided to email them explaining about these mental health problems where he's vulnerable. They replied saying I needed 'Power of Attorney' and to get a lawyer. We then rang up again and explained the situation together with him giving me authorization to talk to them. After him being with them for 4 years they told us his address wasn't right after both of us repeating it about 6 times! Then how is it we have all these papers from you with these details on in front of us. The representative was rude so I insisted he gats his supervisor on Manager there as I didn't like his attitude..trying to start a fight with me and to get this sorted. Firstly he said they weren't.It's only when I demanded to see them that he got a manger who continued to say his address was wrong! They said they'd sort this out but we'll wait and see. Don't have much faith as he obviously doesn't exist unless there's money to be had! Apart from this we find the broadband OK here. They seriously need to work on their customer service...also not to lie about things on your bill and how it will 'be cheaper for you'...I checked the bills and it would have cost more. I also do not like being mislead into thinking their directories are free also. One person said they are completely free and the next not. We are asking for a vast improvement in customer service and honesty which should be expected.
Reviewer
Ed
Location
Edinburgh
Date
27/07/2012
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hopeless broadband speed. Only 0.34 in city centre. Had been fairly decent before but have suffered slow speeds for last few months. Bought new top range Belkin router but made no difference. Spoke to helpdesk but they only interested in signing me up for 18 month contract. Seriously thinking of changing to BT.
Reviewer
Maurice Durbin
Location
Winsor
Date
10/06/2012
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
TalkTalk have been steadily improving the speed of their service. 8Mbps in a rural location is commendable. Well done TalkTalk!
Reviewer
mr abbot
Location
toquay
Date
26/05/2012
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company phones you then changes your deal with out telling you and Conns you. they are scum who rip off there customers ,my contract is Al most up and so they can shove it and having a big sign put on the back off my can warning people about this firm, try and and have me I,LLC cost you thousands
Reviewer
Craig
Location
Date
21/05/2012
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service and customer service. Impossible to communicate with anybody in customer service and tech support.
Reviewer
Docgk
Location
Southampton
Date
05/04/2012
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I was with Tiscali when bought by Talk Talk. Tiscali were poor but cheap, Talk Talk are poorer and cheap. Line speeds vary from dial up speed to 4Mb/s, up and down like a donkey's gallop! Worst feature line reliability: sometimes the line drops several times a day - very annoying if you are in the middle of on-line banking! Second worst feature: customer service - utterly dreadful. Moral: buy cheap, buy twice.
Reviewer
Richard
Location
London
Date
23/03/2012
Ratings
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have recently moved home with Talk Talk and was cut off within 23 days with no warning or explanation. They had confused me with the previous user who had an unpaid bill. Our direct debit payments were up to date. I have had nothing but difficulty trying to get this sorted out experiencing only being bounced from one incompetent to another. We will never recommend that anyone uses them and are currently seeking repayment of what is owed to us and compensation for a totally dire and upsetting experience.
Reviewer
amannnnnnnn
Location
london
Date
27/02/2012
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
an awful company, you dont know how much they have troubled us, they charge extra and its their own fault. a stupid company, i must say. dont go to this company because you will waste money and time. talk talk think because you pay direct debt you wont see how much you pay and can charge you money which will eventually make you poor. trust me, they are MONEY BEGGING LOSERS. thankyou and take account this review before you buy talktalk services and become POOR.
Reviewer
Scott Wood
Location
Leeds
Date
16/02/2012
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Just had a blazing row with Talktalk. They took over Pipex for our business phone. Said we need do nothing. Next thing they've cut the phone off saying we haven't paid. We see the money still going out to pipex. spend over two separate hours getting pushed around from pillar to post. Phone put down us . Out of sheer frustration changed supplier - now they are trying to charge us £300 cancellation fee. Notice they've been red hod in chasing that up though.
Reviewer
Troy
Location
Birmingham
Date
13/02/2012
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
It's a shame, the telephone & broadband service are just like any other basic packages on the market but sadly they seem to suffer from poor customer services & a lack of communication. I have had a number of issues with them & they have never been sorted out properly & one being I had 2 payments taken from my bank account to which the promised to return the funds in 14 days, this never happened so I had to turn to the bank to reclaim the charges. I have also had an awful lot of cold calls from them altering packages which they say will benefit me, I have found out today they had miss informed me of a change made. They phoned me from India & told me after they have looked through my account I would have a significant saving with my current profile but this was contradicted by there representative in the UK who told me there was no benefit at all looking from my past profile but stopped short of agreeing it was miss sold to me but said he was sorry. I have also had other cold calls offering me better deals later on & on my last one around October/November in 2011 they tried to tie me into a new 18 month contract & I made it clear I was no interested they then said they would do this without any contract so I could see for my self the benefits & would be happy. I agreed to this but the customer services in the UK had no record or any amendments to my policy. I have dug out my customer complaints e-mails from last year with all the issues & will be going through the motions of there complaints procedure again. Talk Talk could be a good service but it seems the left hand doesn't know what the right hand is doing, the comments I make here are only the tip of the ice berg & much more has gone on by far so this only reflects my personal views on there service.
Reviewer
me
Location
burslem
Date
07/02/2012
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish,was with them since 2005, virtually no connection speed now starting getting worse 3 months ago and have been LIED to and fobbed off too many times do not use this filthy company.now on virgin no probs
Reviewer
JS
Location
North Norfolk
Date
07/02/2012
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
On average my speed is less than 1MB, totally useless!
Having complained several times still no improvement
Reviewer
Lol
Location
Hampshire
Date
28/01/2012
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Rang Talktalk on 1st jan to change my package. Since then have sent 2 letters and they still havn't made the change and are still charging me for last years package. Customer service REALLY lets this company down.
Reviewer
Mark S.
Location
cheshire
Date
27/01/2012
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
We switched to TalkTalk and were guaranteed by the salesperson that we would never get less than 2Mb speed. To start with speeds were around 3.5 Mb, which was fine. Now, as with EVERY OTHER broadband service I've ever subscribed to, speeds have gradually dropped and dropped over the last 12 months. Now I'm regularly getting less than 0.5 Mb during the day. It's an absolute disgrace..and you know that if you ring up and complain, they will make you jump through hoops, checking a dozen technical things in your home, when you KNOW the problem lies with them and their policy of throttling back broadband speeds and giving priority to customers who pay more. It's blackmail really..pay more or be one of the mugs who gets slower speeds.
Reviewer
john
Location
bonnybridge
Date
20/01/2012
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
never never never ever use this company for phone or broadband if you value your sanity.the worst co. i have ever had the misfortune to deal with.customer service totally crap,they're not interested in helping and just cut you off or transfer you to someone else because they don't know what to do!
now with plusnet,cust. service fantastic.they phone and e-mail instantly and always keep you informed.
Reviewer
Gordy
Location
Essex
Date
17/01/2012
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They were the worst Company I have EVER dealt with, everything was awful and listening to that tele hold song 'another brick in the wall' still fills me with horror every time I hear it.
I was was self employed and nearly went. Bankrupt because of TalkTalk crap real crap.
Reviewer
Bagged
Location
Cambridge
Date
12/01/2012
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Lost internet connection ISP end. phoned customer service. 'overseas' helper didn't have a clue, reading off a trouble shooter list. Claimed my router was incompatable (the one thats been working fine for years). Told me to get a Talk Talk branded one before they could offer anymore support. Internet resumes after 1.5 weeks of own accord (engineering works finished or something). Emailed to complain about service (lack of customer/internet service)compensation. Gave me £3 as they only calculated the time since I emailed them to complain, and not since I phoned/or actual time of loss of service.
Reviewer
GLEN
Location
BOGNOR REGIS
Date
11/01/2012
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Awful customer service, connection problems after 5pm every evening, still not fixed. Go elsewhere.
Reviewer
Richard
Location
Shropshire
Date
09/01/2012
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Just had a phone cal from TT to 'review' my contract. Soon became apparent that "are you happy with the service" means "do you want to enter into a new, 24 month contract without actually being asked a direct question?"
I asked for e-mail of offer, Ts & Cs etc. Couldn't be done. I wasn't content to agree first and see what I had agreed to afterwards, or to root around TT's website trying to guess which package I was being offered.
Went round the houses several times. When threatened with being put onto monthly terms, I retaliated by threatening to look for another provider. Suddenly, I could have the offer by e-mail. Hasn't arrived yet, and I'm inclined to look elsewhere anyway, given the underhand way in which TT tried to get me to stay.
Reviewer
thomas bowen
Location
Date
08/12/2011
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
computor connection overall very slow to connect asked them in the past what mb they where providing theyre coment was the max the phone exchange could allow they reckon i was getting 5mb
Reviewer
gabis115
Location
Corby
Date
30/11/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If one could give negative points, and so it too much. Disposing of, ignoring, no signal at the outlet from the very beginning and very slow internet 1mbs below. żenada. and the only advice is pay for the engineer in August, repair or check your speed and plug the computer cable to the router. really interesting really regret this choice
Reviewer
Soozemarie
Location
West Winch
Date
28/11/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
For no reason I've been placed on a max 1Mb package since I signed up in July. & despite ringing them up constantly over the last 6 weeks since they let this slip they've still not managed to flip the switch to give me more bandwidth! An hr on phone to CS in India each time, doing same tests over again! Not kept 1 promise or refund. Paying £15 pm bb alone! As soon as contract runs out I'm off!! Don't consolidate your package with Talk talk!!
Reviewer
nodenet
Location
leicester
Date
15/11/2011
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Am looking for new supplier.The customer service agents are very nice but they arent actually able to do anything.
Reviewer
P.C.Crockford
Location
Easton on the hill
Date
05/11/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I have had TalkTalk broadband for 12 months now and i can say that it is the slowest broadbabd connection i have ever had. I am changing to an internet stick. It is cheaper and more consistant and gives me a downloade speed twice that of TalkTalk even though i only have a 3G connection with the stick.
Verry disapointed.
Reviewer
G Rae
Location
Ayrshire,Scotland
Date
18/10/2011
Ratings
Speed
1.00 stars
Comments:
TalkTalk accidentally cut off our broadband after they updated our contract.They admitted their mistake. Six weeks later,42 different customer service workers, numerous nationalities, all mannerly who promise you the earth. Unfortunately most of it was made up as they were going along . No two people had the same story even though it was on their screens. After 7 weeks of no TalkTalk broadband i'm back with BT.To add insult to injury they are trying to fine me £138.67 for breaking a contract.........Im sorry but as they cut me off [by accident] Did they not break the contract??? I've tried my best to resolve this , spent hours on the phone talking to mis informed third world country call centres, and listening to 'on hold loop music'. Talk Talk should be ashamed of their customer service. Cheap customer service =no service!!!!
Reviewer
Kez
Location
Leeds
Date
06/10/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If we could recieve any worse a service within the year we have been within them, i would be suprised. The broadband has never worked properly, and talktalk have blamed it on everything possible, but never admitted to it being a fault at their. A highly unreliable service, with terrible technical support. Spent a year trying to resolve constant connections issues. It is infuriating.
Reviewer
Richard
Location
Chepstow
Date
29/09/2011
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
If you move home, what they DON'T tell you is that you will be issued with a new tel number. £300 of pre-printed business stationary is now in the bin!
Reviewer
Jeff Featherstone
Location
Warwick
Date
23/08/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Having been with AOL for many years, I was only too pleased to sign up for a further 18 months, especially as they were offering a reduced rate for the same package. They even convinced me to change my direct debit from my debit card to my bank account to save a further couple of pounds. Only when i was asked to complete a TalkTalk survey did the doubts start. After one month, no problems. At the start of the second month, I suddenly found I had no telephone, no broadband, nothing. I was able to ring BT who offered to send out an engineer. Then the postman arrived, with a letter from AOL saying that I owed them £27. Strange I thought, surely I have a Direct Debit facility. I borrowed my neighbours laptop to check my e-mails, which included my last AOL statement. Sure enough it confirmed that I had a Direct Debit set up, and I need take no action to pay the £27 bill! When I rang them, they explained that they hadn't been able to set up the new Direct Debit in time for the payment date, and since the amount was overdue, they had shut me down. I certainly wouldn't recommend them, even though they have given me one month free service in compensation. I'ld rather have AOL back, thank you.
Reviewer
Dazyguk
Location
Barrow-in-Furness, Cumbria
Date
12/08/2011
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We have been with talk talk for a few months now with excellent service and download speeds. Plusnet speeds topped out at 500 kbits download MAX. Now its a regular 1 - 1.5mbits! They have brand new equipment in our exchange and the only provider here that can give more than 8mbit service (talktalk 14mbit) but they actually deliver real download speeds. Very happy from my household
Reviewer
colin
Location
S.london
Date
10/08/2011
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with Tiscali/TalkTalk for many years & I can say hand on my heart that I have had 99% great dervice, the 1% is when I first signed up wirh tiscali
Reviewer
steph
Location
cumbria
Date
06/07/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
lucky if we last a full day connected, phoned about the same problem 10 times, still waiting for the problem to be resolved, fault with exchange and router, its now july and this has been going on since end of may, people calling and having an echo or hear themselves talking, and getting kicked offline if we have more than 2 things running at the same time, i was getting a better service before i switched yet its the same line that tt have just rented off bt so why all the problems and why should i be paying for something i am not getting!!!!
Reviewer
wayne
Location
hibbs
Date
01/07/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
don't don't use them i made the mistake the line drops out 12-15 times a day
i left after 4 weeks back to bt
Reviewer
dan
Location
aston,sheffield
Date
05/06/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where to start well been with talk talk about a year still waiting to get my broadband to work right.Spoke to hundreds of unintelligble technical service ppl.phoned today and told my local exchange has a maximum bandwidth of 9.5mbps...So why am i charged for 24mb then....oh let me send you another engineer and charge you another £50 er no thanks cant wait for my contract to run out so i can move to another
Reviewer
michael baker
Location
Date
04/06/2011
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
untilrecently i have been getting in excess if 17mpbs at my location this has recently dropped to 6.5 i have checked router computer and all is in order i can see noreason for the dramatic decrease in service i am advised that according toopenreach/bt the exchange which is is only yards away from home has no problems
Reviewer
ukjane1
Location
Banbury
Date
31/05/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
rarely get over 0.28meg speed - cannot stream on demand tv or youtube
and every two months they call to sell me more products and service - which I dont want and which makes them more expensive than BT - and they are telling me that they can extend my contract every time they call - which I repeatedly tell them I dont want it extended - in fact if I could get out now I would!! It's a crap service and I believe I am now paying more than I was before with BT
Reviewer
Barney
Location
Near Watford Herts.
Date
31/05/2011
Comments:
When it works it is not too bad but usually slow and inconsistent and unreliable. Response delay is terrible. Service is generally very bad with telephone support nil. Took 10 hours and talking to at least 10 people and something like 15a telephone calls along with a engineer home visit before any improvement on the service which was intermittent and went off completely for hours or days. This even when I told them that it was their local/profile setup. The engineer who came agreed with me. Still took 2 weeks before I got any response.
Will leave them although the phone package is good!
Reviewer
ron kinghorn
Location
teeside ts17 8jn
Date
30/05/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
the only down side of my time with talktalk is the b/ band speed i have spoken to them and for a short while it is ok and when i say ok the speed increases to about 1.2Mband i have had a speed of 2.5Mb for about three days at the start of may this year ? I wonder how that could be and at peak times
Reviewer
themooseman
Location
South West
Date
16/05/2011
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Having seen all the bad press about TalkTalk, I am a little surprised to admit that for me, actually its been a good service. Reliability has been very good (compared to previously VirginMedia) drop outs have been almost non-existent, help desk has been easy to get through to and pretty responsive. Phone service has been fine. Nuff said...?
Reviewer
victoria
Location
lancashire
Date
15/05/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely CRAP. Speed now at 512mbps paying same as everyone else (previously tiscali and talk talk just don't want to know) Can't even be bothered solving ANY technical issues which are constant as exchange is %miles away (last technical problem solved by myself and my own BT Engineer) Find someone who actually provides a service, rather than talk talks about it !!!! I wouldn't seriously give talk talk any star rating for anything they are supposed to be providing especially in a rural area when it comes to speed. Ombudsman here I come !!! (just tired of the crap service now and constant on going technical issues we do not occur anywhere other than the exchange and changes being done at talk talk, yet they continue telling me the faults are this end when BT engineers confirmed otherwise) What they advertise and what they charge are 2 completely different things, check your bills
Reviewer
Paul Webb
Location
The Humbers
Date
16/04/2011
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
TalkTalk are v good, Customer service via the member forums is brilliant
Reviewer
Elwyn Richards
Location
Gwent,Wales
Date
16/04/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk Talk, and before that Tiscali, are without any doubt whatsoever the worst ISP on the planet. I cannot think of one good thing to say about them, they are just absolute rubbish! The only reason I've given them one star in each of the categories listed is because the zero option wasn't available.
Reviewer
R2D2
Location
Manchester
Date
30/03/2011
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Pushy Sales Jabber, Speed deteriorating, Can't wait to bin BT Line Rental charges a total 'Ripoff'.
Research to date suggests that the only 'improved' alternative is to go fibre optic because of distance from exchange, that is the bottom line here folks, 'DISTANCE FROM EXCHANGE' and more importantly,'CUSTOMER SERVICE'!!!!
Reviewer
Norman R
Location
Yorkshire
Date
08/03/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling customer service with low levels of knowledge and insufficient grasp of the English language. An issue remained unsolved at time of switching despite promises over a three month period.
Some emails for update information were ignored.
A previous problem was only resolved when I insisted they follow the instructions I gave them and not their provided script.
Reviewer
h denholm
Location
wishaw
Date
21/02/2011
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
not suitable for households with a lot of pc connections or for online gameing
Reviewer
Malcolm
Location
Tilbury,Essex
Date
17/02/2011
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Have been with TalkTalk since July 2009. Supose to have gone livein the July I eventually got my router in August only after I told them I was cancelling with them, Someone had not orderd it, had to call them around 8 times about this and blatently lied to all but the last time when i was phoning to cancel. Billing a joke had to cancel my direct debit with my bank and in the end change my bank as they were trying from the oct of 2009 to take the money from my account day's earlier than dd set up for so i was getting hit for nonpayment by them and bank charges because of the nonpayment also late payment fees by talktalk. it was costing me around £200pa to have talktalk dd. Upgraded computers april 2010 have had no security from them since then but still being billed for it even now, TT ask me to switch fromn essentials to pluss package in August 2010 still waiting and being charged for the download boost that was cancelled when I agreed to switch£4.00pm + the£2.00pm for security. I am promissed at least twice a month that i have been switched over when i have not been so still being charged for calls that should be cheaper or free. Router went down 18th sept 2010 bought my own got fed up with waiting for equivilent to be dispatched got that Jan this year from them. Been disconnected twice even though bill was paid. To be honest for a comunication company the dont communicate with each other or the customer. They have failed to honner there contrat with me from July 2009 yet threaten me when i say im wanting mac code to go else where I believe i would be with in my rights to walk from the last5 months of this contract i have never recieved any appologies or real offers of compensation from them. I desperatly want a new Provider and soon as they just talk but dony doMy oppinion of them is rubbish all this is factual not like them fictional in there stories to cover there backs sorry but the customer is not ever right in there eyes incompedent
Reviewer
E Morriss
Location
Skeeby, Richmond, N. Yorkshire
Date
07/01/2011
Ratings
Satisfaction
3.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Changed to Talktalk as they promised better speeds in this area as they had their equipment in the Richmond Exchange. Have noticed no improvement - still less than 1Mb download and .25 Mb upload. Snails pace remains.
Reviewer
Honey
Location
Scotland
Date
26/12/2010
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Constantly loosing connections or no connection at all. loose connection once other users of other broadband suppliers start logining to the system get chucked off straight away. keeping connection all day long is poor. on and off connection at anytime of the day. christmas eve and all over the weekend no connection at all no line of wireless connection.
Reviewer
Peter J
Location
Market Drayton
Date
15/12/2010
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Brilliant! Despite all the dire warnings, I chose TalkTalk. The installation went like clockwork, everything worked first time, download speeds are unbelievably fast. I am amazed and delighted!
Reviewer
Joshua Boss
Location
Weston-supe-Mare
Date
20/11/2010
Comments:
Worst broadband ever. Moronic customer service and rediculously slow speeds.
It takes months (litirally months) to get anything sorted and then they stll manage to get it wrong.
But the worst thing was being lied to about which package I was entitled to and then finding out I couldn't be provided with it after all. I hate talk talk and hope they go out of business.
Reviewer
David Dow
Location
East Kilbride
Date
19/11/2010
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
When I was with Tiscali my line speed was 1.6 mps now since TalkTalk took over it is 1.0 mps. I have contacted TalkTalk CSD, as much use as a chocolate teapot - got nowhere. Heyho!
Reviewer
D Walker
Location
West Yorkshire
Date
16/11/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Utterly appalling company. My broadband connection was lost for 11 days in June 2009. It resulted in the following:-
Total No of calls to T/T 26
Total time spent waiting for my calls to be answered:- 2 hrs 48 mins.
Total time spent actually talking to someone:-3Hrs 18 mins.
Total time on ALL calls (answered or not) 6 Hrs 6 mins. (Mostly to some ghastly call-centre in India of course!)
No. of times I was deliberately cut off:- 8
Number of times put onto so-called "24 hour test period" 3 (designed to get rid of a nuisance call no doubt)
NB: Almost all of my own call-logging tied in exactly with their own system as billed.
All followed by an eight page document to Warrington along with letters (no good trying email!!) and various supporting proof. Finally heard from a telephone engineer somewhere in the ether who told me my problem was now sorted and it took him TEN seconds to fix it when he got the paperwork, and he couldn't understand why it had taken so long for them to get him to deal with it.
When my contract expires I will definitely be looking more closely for a better outfit - if there is such a thing!
Reviewer
Philip Stewart
Location
Derry
Date
08/11/2010
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is more like dialup. I have just recently swtiched from BT and not once did I have to contact them. With TalkTalk I am with them for 1 month and have contacted them 3 times.
Reviewer
A
Location
Scotland
Date
01/11/2010
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with talktalk for many years and find it okay, since getting boradband in the last 3yrs isn't so good, connections always going down, could be days before i can go onto the internet or get my emails. changed the channels on my box but don't make any difference, slow connection off and on and don't matter what time of day it is. not happy with not getting good speed or constant connection to the internet.
Reviewer
Vermilion
Location
Portishead
Date
22/10/2010
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Since I have formatted my PC, my connection to broadband with talktalk has improved reliability
Reviewer
Tom
Location
Isle of Wight
Date
19/10/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The worst online company I have ever dealt with. Asked for an upgrade & they cancelled my contract, denied it & apparently couldn't fix it. Then wouldn't remove the tag on my line for 8w after I left - finally did after a complaint to Ofcom. What a confused mess!
Reviewer
Ken
Location
Edge End
Date
19/10/2010
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Technical support is good once you get to 2nd level, but you spend hours on hold & talking to someone in India who works from a script:- "try switching off & on again.Are you using a master socket? etc the call is free!
Reviewer
M .Harrison
Location
Stockton,Cleveland,England
Date
15/10/2010
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Only on 'essential' package, we first received 1024 kbps but now it has slowly decreased to 820 kbps. even help from engineer didn't help much......Very disappointing
Reviewer
Kevin
Location
Woodford Green
Date
11/10/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Conned into switchng from Tiscali deal when Talk Talk bought them out by promise of 20Mbs speed to justify price increase to £22.40 pm. Speed now reduced to 6.3 Mbps and Talk Talk pathetic as have never responded to written complaint of months ago.
Reviewer
Andrew
Location
South East
Date
06/10/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Customer service is the worst ever seen, even eclipses NTL woeful service. Speed isn’t great, BB service keeps dropping out. Phone has repeatedly been cut/blocked/restricted over the contract life most of the time for no good reason. Cannot recommend Talktalk/Tiscali as others offer better service for exactly the same money.
Reviewer
Burnett
Location
Stamford Lincs
Date
04/10/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Bad beyond description and topped off with the threat to impose a charge should I transfer to an other provider.
Reviewer
billinbovy
Location
LLantwit Major
Date
27/09/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Maintenance at Talktalk end caused me to loose the service for 3 weeks. They did not believe me when I said the problem was at their end even after a BT engineer visited my house and confirmed this. I eventually asked them to test my account at their end and they solved the issue in 2 hrs
Reviewer
steven
Location
tonbridge
Date
23/09/2010
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
took 4 weeks to connect me to a new line after 2 appointments where openreach didnt show up. broadband speed told 4mps but getting 2.6mps. internet went wrong after 2 days and customer service are appauling.
Reviewer
John W
Location
Deal,Kent
Date
14/09/2010
Ratings
Satisfaction
5.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with talktalk for a nearly a year now. Never use customer support,as the user forum is much better.
My router stats.
down 8868kbps up 1020kbps
atten down 46.5db up25.5db
noise margin down 3.9db up 9.4db.
estimated speed 4mb actuall speed between 6mb and 7mb.
Reviewer
Ferguswalker
Location
Scottish Borders
Date
13/09/2010
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I suppose they would do better if they invested in LLU at our local exchange. All CPs are the same here - we are charged £10 extra with a reduced bandwidth as the BT exchange is so awful.
Reviewer
G Gross
Location
Date
11/09/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I switched to Talk Talk because the package they offered me sounded good, however once activated, I was then told by their support people in India no static IP address was available, (not what the sales person told me!) the broadband speed was also slow and then trying to get my broadband back was only accomplished with lots of help from BT, thanks BT....forget Talk Talk!
Reviewer
TB
Location
SW London
Date
10/09/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
My internet has been down for fourteen days. TalkTalk have given me the runaround day after day. I have, at their behest bought, a new ADSL filter, new 'phone and new router. I have had a Talk Talk contract enginer in my home and a BT engineer in my home. The customer service is abysmal and the operatives just appear to be reading from a bit of paper. When you can actually speak to someone who understands they deliberately tell untruths to get rid of you.
Reviewer
James
Location
Edenthorpe
Date
07/09/2010
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Very impressed with Talk Talk right from day one. Customer service was great and have had no problems from date of purchase all the way through to going live. Everything was completed on the day they stated and have had no problems since. Highly recommended.
Reviewer
TJ
Location
carnforth lancs
Date
06/09/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Since Talk Talk took over Tiscali the service as been rubbish!!!
The customer and tecnical support ir appalling and the staff are rude. They are overseas so you cannot understand their accent too. And you are kept in a que for ages when calling on expensive calls to sort your problem (which they still havent sorted must I say, that is why Im switching) and then put on hold for another length of time. Then they hung up on me 4 times so I had to keep going through the procedure and costly calls.
Must admit they are the worst provider of internet I have ever come across!!
Reviewer
Honestone
Location
Dartford
Date
05/09/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very Slow and a Very Unreliable Connection gets achieved through Talk Talk. Though their prices are not too bad they certainly don`t compensate for the companys poor performance and lack of speed !
Reviewer
Katie
Location
Windsor
Date
05/09/2010
Comments:
I found the website impossible to navigate and impossible to work out a sensible price package to suit ourselves and impossible to speak to an english speaking call centre
Reviewer
Ellie
Location
Cumbria
Date
30/08/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was a happy Talktalk customer in North Cumbria. Now an extremely unhappy customer in South Cumbria. 2 weeks into a new contract my broadband constantly cuts out and download speeds vary enormously. (Talktalk do not have their own equipment in my local exchange so my contract is far more expensive too.) I am sick of the time wasted, without results, having to deal with unhelpful and poorly trained staff in call centres abroad. As my internet is intermitant they simply can't resolve my problem - it's not on their list of procedures to follow! The staff always blame my equipment and answer pointed questions with "I have to follow company procedure!" There is no option to speak to anyone in the UK I feel fobbed off with excuses. I am writing this review sat on the floor, by my front door with the Ethernet cable plugged into my laptop and an estimated 10 minutes before I get cut off again - this has nothing to do with the Talktalk router or the package! Am totally disgusted with them as a company - fat profits through exploitation of cheap labour with no benefits to the customer! Stay away from them.
Reviewer
John W
Location
Deal
Date
26/08/2010
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
When i joined i was told my estimated speed was 7.3Meg.speed test`s indicate about 6.5Meg.
Only ever use the members forum if i have problems as they are first class.
Reviewer
Paul Scott
Location
Sheffield
Date
25/08/2010
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Other reviews more or less say it all. TalkTalk do not deliver the goods in terms of a reliable and quality service and constant disconnections/dropouts are frustrating, particularly when my daughter is downloading her lecture material from University. The telephone is disrupted occasionally, but not often, and this is really the most reliable part of the package. My speed is hardly ever more than 2.8M, thoguh on off peak it soars to 8.5M on occasions. This unpredictability makes it more frustrating. Customer service? Forget it. By the time they answer the phone, the problem is usually resolved, and the staff are hopeless when you do manage to get through...We are looking around now for something better...Trouble is, there are now horror stories for every ISP...Wish I lived abroad, where service and quality are far higher and the service cheaper. UK Rip-off
Reviewer
William Rice
Location
Yorkshire Dales
Date
22/08/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Had been with TalkTalk for phone & Tiscali for B/B for several years with no problems.Then in June,switched to a total package with Tiscali, phone & B/B for £28/month.
First invoice was for £45.80 & when I queried the amount they cut off my broadband , cancelled my account. Would'nt or could'nt restore my B/B service.Spent around 8 hrs on the phone to their centres trying to get service back..useless.
Wrote to their top management complaining. NO reply at all. Dont touch TalkTalk with a barge pole. Would never recommend them even to my worst enemy.
Reviewer
James
Location
Paisley
Date
16/08/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
for a start i wouldn't give talktalk one star i would give them none they are the worse ISP i have ever come across slow speed,no connection,poor customer service and worse of all stealing money and lying
Reviewer
gannite
Location
Date
13/08/2010
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
When i joined i was told i would get about 7.4Meg,i get between 6 and 7Meg.
Customer services is poor, but the members forum is first class.
Reviewer
Kath
Location
Overton, Morecambe
Date
01/08/2010
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Overall, happy with our telephone and broadband price. But living in a village we STILL don't have the broadband speeds that most people who don't live in rural areas have as a norm. !! Would really love it if something could be done to improve our broadband speeds, and soon. :)
Reviewer
graham
Location
hoirnchurch essex
Date
28/07/2010
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
they offered me the essentials package as contract was nearing end.Advisor told me I would have all the same deals as before but with a few extras, so I agread to another 18months contract.When I got info through post I did not have anything like as good a deal as before and the cost had gone up by£4 month.When I complained to customer services I was told I had agread to the contract on the phone so if I didn,t like it I could cancel contract for £13.00 a month x18months.I would warn talktalk customers that if they get a phone call from advisor to renew contract don,t agree over the phone.ask for detail in post before you agree to renew.Hope this might save you the hassle I am having.
Reviewer
tomtom
Location
scotland
Date
19/07/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been very disappointed with talk talk of download speeds as low as 1 to 3mb and uploads as of 334.I am fighting for a mac code and have been cut off twice. When I ring back the option of leaving talk talk has been removed. I have played fair with them.When I emailed to get an answer re mac code their expert suggested £28.00reply fee.
Can anyone help or should i stop my payments as i am out of contract period. Tomtom
Reviewer
AlanVee
Location
Kent
Date
14/07/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Woeful customer services, call centre in India employing people with very poor English. 0871 number so you pay 10p a minute to wait & wait & wait.....
Dreadfull service, how do companies like this ever get to be big.
Reviewer
L.H.Pearce
Location
Tideswell
Date
13/07/2010
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
Have tested speeds with numerous test sites, all show much lower speeds than Talk Talk test shows,is this a coincident? I think not.
Customer service is appalling once hooked,takes months and hours of calls to rectify problems mostly getting billing wrong.Cant wait until contract runs out so that I can change suppliers.This is the worst company I have EVER dealt with over fifty years of buying services.
Reviewer
Linke
Location
Huthwaite
Date
04/07/2010
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speed is inconsiderably low. 1.5GB files take about 12 hours to download, and i end up dreading trying to download anything more than 200MB.
Reviewer
nathan
Location
cambs
Date
25/06/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
just upgraded to bradband pro - dont bother had 5-6 meg on 8mb upgraded to 24mb now getting 4mb customer service is a joke on hold forever then get thru and told to ring another number that doesnt exist twice started at 8am still going 2 hrs later - Virgin here i come
Reviewer
Mike
Location
Billericay
Date
21/06/2010
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Contracted speed is 8Mb - and peformance is OK at >6Mb most of the time. However, most weekday evenings, speed drops, sometimes as low as 1Mb or less. Suspect Talk Talk have been greedy and oversubscribed their service. Customer services hopeless - they can never find my account, even though they installed a new line and provisioned the whole service from new. Overall service is OK, but I would prefer better speed in the evenings.
Reviewer
Dave
Location
Woolwich
Date
05/06/2010
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Had a lot of problems with reliability after they upgraded to ADSL2+ that were only resolved by 2nd line support after 3 weeks. But £4.04 a month is cheaper than any other provider and 13 Mbps is more than enough download speed so I ain't moving until somebody undercuts them
Reviewer
Neil
Location
Liverpool
Date
30/05/2010
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Customer services is atrocious. Hardly ever get anywhere with them. 90% of calls are abroad which takes an hour to get to a UK service which actually try help. (if they succeed or not is a different question). Download speed is the only thing which isn't too bad (6 mb / 8 mb). 40 gb cap is a pain in the arse, but i can't upgrade due to not being the bill payer. Reliability is awful, cuts off whenever we go on the phone, even random times. Filters seem to do more damage than good.
Reviewer
Hugh Foreman
Location
Duns
Date
29/05/2010
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Slow speed and fluctuates too much. Customer support bad.
Reviewer
Lee
Location
Leics
Date
27/05/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE TALK TALK.
I am an IT Technical professional and have spent hours trying to fix talk talk broadband for other people! They have now bought and integrated my existing provider (PIPEX) and guess what, I haven't had a broadband connection for the last 10 days!!
After 5pm their 10p per minute helpdesk just says "your position in the queue is greater than 9" or "We are really busy, call back later" and hangs up on you. It also then closes at 9pm.
I have endured the long wait times and spoken to them 4 times now and have been promised someone will call me back, but they never have.
Sign up to Talk Talk at your peril!
Reviewer
Daniel Wheeler
Location
Stratford-Upon-Avon
Date
25/05/2010
Comments:
Changed to Talk Talk from Tesco. Firstly, they never sent the modem and CD package before the activation date.(still haven't got it) Lucky I have my own modem. Don't know what my E-mail address is because of this. The speed has never been so low. OK, so my village has always been a bit of a problem area for broadband but was enjoying 1mb speed for about a year. Talk Talk speed was only around 0.2mb. When I phoned customer "service", they told me there was a 14 day stabilization period where their engineers are still fiddling with settings and stuff, which they never stated when I signed up. Every other provider has given full speed immediately. Customer Service is less than absoloute crap! On hold for ages, speaking to a different nationality every time, got hung up on, trying to tell me their modem is better than mine, bad attitudes and apathy is all you will ever receive from this bunch of lying, timewasting, stress making idiots. Talk Talk? More like ALL TALK!!! Stay far far far away!
Reviewer
John
Location
Truro
Date
23/05/2010
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have been with Talk Talk for about a year now and although the customer service is good the speed can be slow at times, however I am about to upgrade to Pro soon so fingers crossed.
Reviewer
Bev
Location
Wales
Date
22/05/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up to TalkTalk on 30 Dec 2009 and am still waiting to be connected (it's now 22 May).
I have had nothing but problems from them and have to say that the best customer service I get is when I call the cancellations department.
First they failed to inform the BT engineer checking my line was live to install a new socket (my original socket is attached to a front door where there are no sockets and a very hot storage heater).
This then led to a delay as the engineer had to come back out to install it. Since then I've had numerous excuses about there being issues with the connection and nobody seems to know why.
I'm so fed up of waiting now that if come Tuesday (25 May), the latest date they said it will all go live, I'm going to cancel and will happily go somewhere else even if it means paying more for a better service.
Reviewer
w.j.witcombe
Location
Deal Kent
Date
16/05/2010
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I only gave a 2 star rating for customer service as i have never had much luck with them. I would encourage any one to use the forum as it is much better.
Reviewer
Stacey
Location
Leyland
Date
13/05/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Talk talk are an absolute joke. Signed up 6 wks ago. Still have no internet. Everytime i phone up i get someone who cant speak english. I get put through 20 times. Then to tell me il be waitin another 21 days. Theyve added 70 pound installation charge on my bill and 30 pound conection fee, they never told me about this when i signed up. They are a bunch of con artists and im taking legal action.
Reviewer
B McGregor
Location
Ayrshire
Date
09/05/2010
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I wish i had never changed from Orange, only went with Talk Talk as i have my phone and line rental with them and have had no issues with this. What a waste of time the Broadband is. I can never stay connected for more than a few minutes. If i try to download anything it seems to take forever and cannot use the broadband as wireless any more due to the amount of disconnects i am having. I am currently connected via the cable with defeats the purpose of having a laptop with WIRELESS broadband. I have contacted tech help numerous times to be told different things each time and still no resolution. I am currently looking for another more reliable supplier due to this. I would not recommend Talk Talk broadband to anyone.
Reviewer
Steve
Location
Southampton
Date
05/05/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Tiscali were never very bright on customer service but TalkTalk are the worst I've experienced. They moved my Direct Debit date, then decided (of their own accord) not to take the next DD. They then rang me a few days after not collecting the DD to get me to upgrade my package, sent me an email to congratulate me on upgrading, then, moments later, disconnected my service for non-payment..! I've spent most of today being pushed in circles only to discover TalkTalk don't have a customer service department (that I could talk talk to) but I that could try writing to a PO Box number. Added to that my broadband is 5mb under advertised speed and since Tiscali was taken over by TalkTalk I find need to reboot my router every couple of hours. Well, I've enough. I'll pay the extra for a provider who cares. PS: I found out today that if I cancel my account (the one they cut me off on), I'll have to pay over £380) being 17 months contract value). I've suggested they get their legal team ready for a trip to my local county court. Unhappy? I can't describe how unhappy. Use PlusNet, BT, Virgin, Sky, anyone but this bunch.
Reviewer
col
Location
Southend-on-sea
Date
02/05/2010
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
have just started broadband package with talk talk but so far their customer service has been superb and speed of connection is way above what I expected. hope this continues.
Reviewer
Kim
Location
Glasgow
Date
28/04/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish in every way - I regret the day I joined Talk Talk.
I am constantly having to go through the diagnose and repair function. I feel this is all I have done today. Really just fed up with the service provided.
Reviewer
Aguamoose
Location
Bridgend
Date
22/04/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Constant disconnections and unstable speeds. Avoid.
Reviewer
James Hardy
Location
Liverpool
Date
16/04/2010
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have a great deal with phone included and the broadband performance is second to none. Never goes down and I can download at very fast speeds no matter what time of the day
Reviewer
Andy G
Location
Lincolnshire
Date
14/04/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Talk Talk for 6 months and in that time we have lost the phone and broadband twice for several hours.
The broadband speed is very slow most of the time and we loose the broadband several times a day.
Talk Talk have said several times when I have complained that these are minor faults and as such theywill not investigate the problems or rectify them as it is against thier policy to do so. They also suggest it might be the old BT phonelines which has nothing to do with them but that I can have these replaced for a huge fee.
So much for thier adverts saying they care about thier customers and will move heaven and earth to give them the best connections and service in the world.
Reviewer
Jack
Location
Cumbria
Date
11/04/2010
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I get fantastic speeds day and night, roughly around 15Mb. The service is great and I use the forums rather than the phone if I need something. It gets done a lot faster. The price is extremely good value, and includes everything I need. I don't have any disconnections or cut outs, its always stable and there if I need it. Absolutely no problems.
Reviewer
Jim
Location
Essex
Date
07/04/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Still waiting for broadband to 'go live' 2 months after first contacting Talk Talk, & I live in Essex, not the outer hebrides.
After the customary 20 minute wait, a muffled voice in customer service tells me its due to a 'technical fault'.
The one star rating is to demonstrate I hadn't just forgotten to enter a rating.
Reviewer
graeme
Location
shropshire
Date
02/04/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The only reason they get 1 star is because i couldn't give no stars. Talk talk broadband is pathetic, constant cut offs, slow speeds, and non existent customer service. Cheers talk talk
Reviewer
Steve
Location
Stewarton
Date
01/04/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm on an 8Mb deal and get between 5 & 6Mb....when it works. The problem is the router constantly losing the internet connection. It can take up to half an hour to reconnect. Tried customer service many times and those friendly Asian robots go through all their a,b,c prompts and eventually get me to phone 'level B support' once they've authorised me to be able to speak to them. Level B try to sund more knowledgeable but I'm now almost a year into the deal with no improvement. I'm no longer trying and will be moving when the contract allows.
Reviewer
Rob Taylor
Location
Winsford, Cheshire
Date
01/04/2010
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Supplied wireless router does not support VPN connections, so had to revert to my old router but the speed is near that advertised. Overall excellent value for money
Reviewer
lee welch
Location
manchester
Date
29/03/2010
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
talktalk was absolutley fantastic until they bought and merged with tiscali. i had tiscali and switched because the speed was slow and they banned numerous websites from being accessed because they used java. i can only imagine what possessed them to purchase such a joke of a company because my internet speed dropped from 4.5 meg to 1.4 in a matter of days once the two companies were merged together. i also love the fact they send me emails trying to get me to upgrade to 24 meg broadband when there own speed internet test tells me the talk talk line in my area can only take speeds of upto 6 meg i think a swift move to virgins fiber optic will be on the cards when this contract expires.
Reviewer
John Gilderoy
Location
Tyne & Wear
Date
25/01/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Rating of "very poor" is not far enough down the list to describe Customer Service, "Dismal", "Pathetic", "evasive", "virtually impossible to contact", "full of Bulls...t". Speed rates as very poor because that is the speed they choose to deliver rather than rectify (after 6 weeks of trying) a line fault.
Reviewer
M.McSharry
Location
Aberdeen -
Date
25/01/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
I have given up on TalkTalk every providing me with Wireless Boradband - Have to call customer services each and every time I log on
Reviewer
graham partington
Location
manchester uk
Date
20/01/2010
Comments:
keep having touble with phone and broadband. broadband connection keeps going off and then have trouble getting it back on, it is only running at half the speed or less.
Reviewer
rob horton
Location
cookley kidderminster
Date
09/01/2010
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
broadband keeps going off when the phone rings
Reviewer
John Gilderoy
Location
Houghton le Spring
Date
09/01/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Fine until things go wrong then worse than absolutely pathetic - do not deserve to remain in business - set up a new supplier on one phone while I waited for Talk Talk tech service to answer the other!
Reviewer
david horn
Location
morpeth
Date
01/01/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
i want to come back to postoffice broadband
Reviewer
Peter
Location
Whelan
Date
29/12/2009
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
6Mbps down and 0.5Mbpa up average just about all the time. Line speed slow-downs or outages are extremely rare and brief. In terms of price to speed TalkTalk is still by far the best on the market. I've been with them for about 6 years now and their customer service has greatly improved and provides fast accurate responses should issues occur. To be honest I do not know how TalkTalk provides such a good service for the price!
Reviewer
David
Location
Harrison
Date
27/12/2009
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Comments:
When I agreed to change plan I was promised to be upgraded to 11mbps download and still only get 0.85mbps, upload; promised 1054kbps, still only get 385kbps.
Reviewer
john gilderoy
Location
Co Durham
Date
23/12/2009
Ratings
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Customer support is absolutely hopeless ... too busy telling you its not their fault to listen to what the fault actually is .... if you can ever get anyone to talk to.
Reviewer
hirst
Location
truro
Date
17/12/2009
Ratings
Satisfaction
3.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
After a long periopd of very frequent B/band failures & no real help from the normal cust. service a higher level of Network support got involved.An apparent Re-boot of the local exchange equipment produced an instant improvement....speed up from 1.5/1.8 to 2.4/2.6
Reviewer
David
Location
North London
Date
29/11/2009
Ratings
Customer Service
3.00 stars
Reliability
4.00 stars
Comments:
Download consistently hovers around 2mb, which is poor.
Reviewer
Bernadette Connolly
Location
Glasgow
Date
28/11/2009
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speed really bad and inconsistent, customer service even worse, not worth the hassle you get nothing but stress with talk talk, think twice about joining them, I myself will be changing after christmas as had enough of them now.
Reviewer
LYNN WILSON
Location
MONTROSE
Date
17/11/2009
Ratings
Customer Service
1.00 stars
Comments:
Have had problem with broadband since signing up. Customer service not at all helpful end up on phone for hours trying to understand what is being said
Reviewer
roy beswick
Location
walkden,manchester
Date
09/11/2009
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I have just signed up for faster broadband at a cost of £4 pound a month extra on my bill, supposedly 20 mb's just checked speed is around 10mb's I live about half a mile from the exchange, pretty disappointed.
Reviewer
john cox
Location
staffs
Date
09/11/2009
Ratings
Customer Service
3.00 stars
Reliability
1.00 stars
Comments:
constantly loosing connection
Reviewer
yan taylor
Location
Brixham
Date
14/10/2009
Ratings
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
i got upto 8mb but between 5pm - 9pm speed is 0.5 - 0.8mb download, upload NEVER more than 0.5mb and that's everyday. totally poor costumer service. i wish i could opt out of this contract with talktalk but they want 70 pounds for it. i am totally unsatisfied. and i know i'm not the only one.
Reviewer
Belinda McGregor
Location
Irvine, Scotland
Date
11/10/2009
Ratings
Satisfaction
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish from start to finish, i have TalkTalk phone line and call package and never had an issue with this so i decided to switch from Orange to TalkTalk for my broadband BIG MISTAKE. Sine starting the service approx 6 weeks ago i have had little or no connection, constant connection drops (every few seconds) meaning i cannot watch any tv via I player etc or download anything. So i am now on this great web site looking for another provider or possibly considering going back to Orange who were brill except a little on the high price side. Would recommend TalkTalk phone service to anyone would not recommend the broadband service at all. Very poor. Customer service for this is poor as well due to no-one putting notes on my account meaning everytime i call with the same fault they have no recored that i have already called 3 times already that night as i cant get connected to the internet.
Reviewer
Tony Webber
Location
Rayleigh Essex
Date
09/10/2009
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Have been with TalkTalk for several years now. Only use TalkTalk because the broadband is free. It took over a year before I could get and stay on line for more than a few minutes before I lost connection. Talktalk had so many excuses why this was happening , I even moved my computer near to my doorway to prove that it was not the connection in my property that was causing the problems. I must say that for the past 6 months I can get on line most of the time. Having recently purchased a laptop I asked Talk Talk for a router so that I could use my laptop. That was on the 15th of September as yet after 5 phone calls the router has still not materialised. I have been given all sorts of excuses but still no Router. Because I can now use the broadband I believed that Talktalk had improved their service. Shows how wrong I am. I would never reccomend Talktalk to any of my friends , to be honest I do not hate anybody enough to reccomend them to Talk Talk either!!
Reviewer
L.French
Location
Co. Durham
Date
21/09/2009
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Although 6MB is not bad I would have at times liked that little bit more around the 10MB the same as a friend of my is getting in Cambridge, when I use his computer mine seems to have stopped. Talk Talk for the price seem as good as any I have loooked at.
Reviewer
bruce wilson
Location
United Kingdom
Date
12/09/2009
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Reliability
1.00 stars
Comments:
If an internet supplier says you should get up to 8gb speed then you should get otherwise it is a con to get you to sign up.Last march i changed from the Post Office because 9 times out of 10 i wasn't getting 1gb.They are still demanding i pay them £85 because they said i broke my contract by going to another supplier. Good old rip off Britian
Reviewer
suzanne
Location
poole
Date
11/09/2009
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i find talktalk rubbish, there always down, slow and you lose connection quite regularly!!!!
Reviewer
Derek Belli
Location
Doncaster, South Yorkshire
Date
01/09/2009
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
Not happy with broadband speed, very slow at times, especialy booting up
Reviewer
B Whitfield
Location
Poole, Dorset
Date
30/08/2009
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
at the moment service is perfect what more can you ask for. I was wary of changing to talk talk with all the bad reports but I'm glad I did now.
Reviewer
Paul Hamlet
Location
United Kingdom
Date
27/08/2009
Ratings
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
I have complained many times about slow b/band and their response was non existent, until i sent e-mail then they still did not have an answer, and wanted me to do all the testing blaming my equipment, but ignoring that I used to get download speeds of 4814kbps and now its 330kbps
Reviewer
Hendrik Haye
Location
Tonyrefail, Wales, UK
Date
19/08/2009
Ratings
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
TalkTalk are liable to change contracts without notice, switching you to a much dearer package.
Reviewer
K Stone
Location
Yeovil
Date
12/08/2009
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
The best speed obtainable with BT was 0.5Mb and that was on their Option 3 tariff. Having swapped to TalkTalk earlier this year I was amazed that I immediately was getting speeds close to 3MB and I have never experienced any loss of service. However, the TalkTalk customer service is laughable, they are simply not capable of resolving any issues, no matter how simple. Nevertheless, providing you are an experienced computer user or know someone who is, then for the speed and reliabilty alone TalkTalk is a good choice.
Reviewer
E Lawrence
Location
Benfleet
Date
11/08/2009
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
We are very pleased with phone and broadband we have never had any problems,We connected to broadband when Talk Talk started to give Free Broadband with your phone line package very good value
Reviewer
Gerard
Location
Exeter
Date
03/08/2009
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
What is promised is not received
Reviewer
Tony Stoker
Location
wickford
Date
02/08/2009
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
after a lot of phone calls to Talk Talk and speaking to ever more senior staff I finaly got the speed from 1m if lucky, to 6.5m all the time. It has been like this for a year now. My next door neighbour with same company is still getting around 800k.
Reviewer
P Wilmot
Location
Birmingham
Date
31/07/2009
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been offered boosts and told i would get them free for 1 month. well they are now on my bill but my broadband speed has now dropped to less than 2 meg. What a con these people do not deserve customers. They should deliver what they promise without the customer having to chase things Up. Prehaps they are thinking of running for goverment as they have the same problems.
Reviewer
Louise
Location
Dyer
Date
29/07/2009
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Some times i can get no broadband at all and when its windy the speed is low. Overall they are ok.
Reviewer
Anon
Location
Elgin
Date
29/07/2009
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Switched to talktalk from plusnet and get faster speed and not throttled either. Its cheaper and good customer service. Im a happy chappy
Comments: