Sky Broadband Reviews

Reviewer

Chris

Location

Edinburgh

Date

04/11/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Offline several times a day, every single day like this, and have to wait 5 to 10 mins reconnect, just freaking unbeliveble.

Reviewer

Guy Scudamore

Location

Whitley Bay

Date

03/11/2024

Ratings

Satisfaction

3.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

2.00 stars

Comments:

Surprisingly poor WiFi compared with my other Vodafone router and previous BT supplier. We opted for the fastest fibre links for all properties. The sky supply doesn't yet fulfill our expectations. If the QoS fails to deliver soon we'll have to change as work will suffer if not. We've had the supply for 3 months now.

Reviewer

Pinky

Location

Date

30/10/2024

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

2.00 stars

Comments:

They are fine - do the job.

Reviewer

Jayne

Location

Date

22/10/2024

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

It's fine, does the job - we don't really notice it.

Reviewer

Howard

Location

Date

17/10/2024

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

Consistent service, never really had a major issue.

Reviewer

Dave Parker

Location

Ashby de la Zouch

Date

15/10/2024

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

Basic copper connection - for a few years. Price was reasonable at the start of the contract but will creep up unchecked on an annual basis!

Reviewer

Chris C

Location

Suffolk

Date

11/10/2024

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

Decent t'internet. Got the fastest sky one and there are only occasional blips. All in all no problems in the past 5+ years with them

Reviewer

Willy B

Location

Suffolk

Date

11/10/2024

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I have used Sky for my broadband for many years at several locations and have never had any reliability issues, with service always received as expected. As with most things, there are always going to be cheaper options but I have always found Sky to be reasonably competitive - particularly when combined with TV packages. Customer service-wise, the phone operatives tend to be helpful and will often assist with finding the best deal to suit (particularly when prompted). All in all, I cannot find too much fault, save for the automatic significant contract hike upon fixed term expiry.

Reviewer

Neil Barrett

Location

Date

11/10/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

5.00 stars

Comments:

Product reliable. But my prices went from £38pm to £89pm. Loyal customers are penalised. A new customer can still pay £38 per month but I can't. The lowest they would would drop to was £78. But if I cancel and wait 24 hours I can go into a store and be set up as a new customer again at the cheaper price. Madness and the people who work there know it and are embarrassed too. I didn't want to leave sky but they clearly wanted me to leave. So off to virgin I go. Same channels I always had but 10x quicker internet speed (which I don't really need) and £33per month. Not £89.

Reviewer

Sean

Location

Dundee

Date

10/10/2024

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

I would like to thank james who installed my sky broadband and sky sports this morning. He was very helpful, polite, kind and very professional. He also built up my tv stand. And attached the stand to the tv. I was very grateful everything he did this morning. Thank you. Sean

Reviewer

Ana A

Location

Hertfordshire

Date

07/10/2024

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

Hello! I glided through other review and thought that my Sky seems goes under another team called ‘quite capable’. Joining, changing of the package, getting the speed- all was easy to the point that it was kind of unremarkable. There was a few times, especially prior to changing the package, that the net went down. Always in the middle of online meeting, so it etched in my memory but right now all is just fine. They came when they said they will. There is no issues… the price is disputable but still on the par with others as I looked. Overall - despite what I read - I do like their service and would recommend them based on my experience.

Reviewer

Ana A

Location

Hertfordshire

Date

07/10/2024

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

Hello! I glided through other review and thought that my Sky seems goes under another team called ‘quite capable’. Joining, changing of the package, getting the speed- all was easy to the point that it was kind of unremarkable. There was a few times, especially prior to changing the package, that the net went down. Always in the middle of online meeting, so it etched in my memory but right now all is just fine. They came when they said they will. There is no issues… the price is disputable but still on the par with others as I looked. Overall - despite what I read - I do like their service and would recommend them based on my experience.

Reviewer

karla nugent

Location

Crosby

Date

14/09/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

1.00 stars

Comments:

Changed to Sky fibre a month ago. Internet went down 10 days ago and still not fixed. Customer service is poor to say the least. No updates provided on their sites and when I phone I get very little - one agent even started arguing back with me as apparently it's not Sky's fault it is BT open reach???? Erm I am Skys customer so it is their responsibility to keep me informed and provide a decent customer service when faults occur. Unable to work from home and no information on what has caused the problem or likely timeliness to get it fixed which is unacceptable in this day and age.

Reviewer

Abdel Hourani

Location

South Birmingham

Date

11/09/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Contracted sky tv stream and sky broadband contact state the price is for 18 months clearly and by their correspondence by phone and email nothing that the price will change after 8 months to almost double I contacted them by twitter’s and by emails and by phone no one could explain to me that in my contract state that the price not for 18 months all my correspondence was waste of time waiting for my contract to finish as soon as finish I will definitely switch to other provider. As I can’t trust them and I wouldn’t recommend them to any one as contract they send is lie and waste of paper

Reviewer

Mark Newson

Location

Oxford

Date

10/09/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

We have been waiting over a month for our Sky Broadband connection to be enabled. We have had some Openreach engineers visit but there is zero management of the issue by Sky not any communication from them around the issue. We have to phone up daily for an update from a customer services advisor who knows nothing and cannot seemingly do anything to help. Going with them I would describe as a massive mistake. My advice would be to avoid like the plauge, may be well priced but not if you end up with a service that never works and with no desire on thir part to remedy that.

Reviewer

callum ramsden

Location

wakefield

Date

22/08/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

absolutely shocking service for years, but when we went to upgrade the internet speed they said it would require an engineer visit, which was initially delayed, then cancelled on the same day, then delayed again, its been 6 weeks and i am no closer to a scheduled visit. complete joke after paying 120 quid a month for 20 years

Reviewer

Rob Gunther

Location

North Lincolnshire

Date

15/08/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Enquired about sky stream, was advised to also get sky fibre as was on a 50mb broadband connection, was working from home for 3 years without issue as a IT technician. From day one had connectivity issues. I told them there was a connectivity issue. Their network team blamed my laptop and my wife’s work laptop, even though she could connect at work without any issues and told us they were causing the issues and to go back to the manufacturers. Cancelled sky went over to another provider and funny enough everything works perfectly. Sky treat customers as idiots. Guess what customers walk away

Reviewer

H. Garland

Location

Lochwinnoch

Date

10/08/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Was upgraging to full fibre, Openreach fitted the line and activated it. They also removed the copper wire whilst fitting new fibre, this was on the 26th of July. We never had internet access until 9th of August, the Openreach guy told us to phone sky and ask for the router to be sent out. We phoned repeatly only to be told that the router had been sent out, we found out that sky just tell you anything to get you off the phone. The customer service was and is diabolical

Reviewer

Sean

Location

Leeds

Date

14/07/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

I can't get a usable broadband connection on a Sunday! Been trying for 90 minutes so far today but it just keeps freezing. It's the same every Sunday, it's just not fit for purpose. Sky are apparently happy to take my money but seemingly don't feel they need to give me the service I pay for.

Reviewer

Unkown

Location

N/A

Date

08/07/2024

Ratings

Speed

3.00 stars

Comments:

This is terrible sky always wasn't on time to fix things and rarely even helped in our home.

Sky Home Broadband Reviews