Sky Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Sky.

How Sky compares:

Typical Satisfaction
Weaker Speed
Typical Service
Typical Reliability

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Recent customer ratings for Sky

Based on 4,117 697,418 customer ratings since Feb 2024 Apr 2009 ( )

Satisfaction

3.14 stars

Customer Service

3.17 stars

Speed

2.96 stars

Reliability

3.09 stars

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2,446 Customer Reviews over pages

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Reviewer

Michaela

Location

Manchester

Date

27/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Easy set up, good customer service

Reviewer

Anon

Location

Manchester

Date

27/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

2.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Pretty good, very fast but terrible customer service.

Reviewer

Alfresco

Location

Belfast

Date

24/02/2025

Ratings

Satisfaction

3.00 stars

Customer Service

2.00 stars

Speed

2.00 stars

Reliability

3.00 stars

Comments:

The connection does cut out quite a lot and we face other reliability issues.

Reviewer

Muhammad

Location

Southend

Date

21/02/2025

Ratings

Satisfaction

2.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

1.00 stars

Comments:

Extremely unconsisstent and unreliable will literally disconnect you at random times highly recommend you to not get it

Reviewer

Teo

Location

Date

16/02/2025

Ratings

Satisfaction

2.00 stars

Customer Service

3.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

After my last reveiw my internet was good now it's bad again so I'll send another complaint

Reviewer

Teo

Location

Date

05/02/2025

Ratings

Satisfaction

2.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

1.00 stars

Comments:

This wifi is on and off sometimes it's great and other times it's bad. If it was more reliable i would be alot more satisfied

Reviewer

Happy Customer

Location

Bristol

Date

04/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

It works as needed

Reviewer

Jenny

Location

Bristol

Date

04/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Good deal with lots to watch on Sky, slightly cheaper than last provider but more benefits

Reviewer

netty

Location

Chelmsford

Date

28/01/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

its a good provider but the prices should be more affordable as so many people use them.

Reviewer

Mebude

Location

Nottingham

Date

20/01/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Refund pending since Oct 2024. After several calls and chats, Sky states refund sent on 2 Jan 2025, but as of today, my bank confirmed no pending payment from Sky. I've tried speaking to Sky more than 15 times and seems they are not bothered. Contacts have been a waste of time and not helpful. It is unfair and unacceptable to hold back customers' money, without justifiable reasons, knowing that Sky has been unsupportive and will charge interest on delayed monthly payments as seen a few months ago. Sky is not recommended, is overly priced, and has poor customer service.

Reviewer

Samantha De La Cruz

Location

Worlington

Date

19/01/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I would highly suggest getting another service. Their service is seriously trash. They have failed 3 times to deliver our broadband band. They had us waiting over a month. The first two times they claimed it was due to having the wrong address. However, the Sky tv receiver, not one but two, were delivered to us with no issue to the “wrong address “. The third time the man who was suppose to install our broadband canceled the appointment without notifying us. We never even received a phone call, leaving us yet again without broadband. Only thing the manager had to say was “ I’m sorry for the inconvenience, we could put in another ticket unfortunately you would have to wait another two weeks (on top of the month you have already waited) to have someone come out and install broadband”. If this is how you want to be treated and have time to waste waiting by all means Sky is the way to go.

Reviewer

David

Location

Leeds

Date

10/01/2025

Ratings

Satisfaction

3.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

The broadband service is very good and not dropped out yet

Reviewer

Anon

Location

York

Date

10/01/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

2.00 stars

Reliability

4.00 stars

Comments:

Good but very expensive

Reviewer

Location

Manchester

Date

10/01/2025

Ratings

Satisfaction

4.00 stars

Customer Service

2.00 stars

Speed

2.00 stars

Reliability

4.00 stars

Comments:

Sky are fine, not the worst

Reviewer

Ola

Location

London

Date

09/01/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

My broadband is efficient they give me no reason to complain everything is going smoothly.

Reviewer

Michaela

Location

Manchester

Date

09/01/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Easy set up, great customer service

Reviewer

Eddie R

Location

London

Date

09/01/2025

Ratings

Satisfaction

3.00 stars

Customer Service

4.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

My broadband provider is pretty reliable with decent speeds and few outages. Setup was easy, and support is helpful, though sometimes slow. It's a bit pricey, but overall, it works well for my needs.

Reviewer

Cassie

Location

Newcastle

Date

09/01/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

My home broadband provider was really excellent and the streaming service was incredible.

Reviewer

Location

Bristol

Date

09/01/2025

Ratings

Satisfaction

4.00 stars

Customer Service

2.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

Good broadband service very reliable, doesn’t drop, good streaming services.

Reviewer

Gloria

Location

London

Date

09/01/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Interested only in the new customer, nevertheless the reliability of the connection is perfect