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- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
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Recent customer ratings for Origin
Based on 100981 customer ratings since August 2021November 2015 ()
Satisfaction
1.31 stars
1.46 stars
Customer Service
1.34 stars
1.49 stars
Speed
1.9 stars
1.73 stars
Reliability
1.73 stars
1.66 stars
- Read our Origin buyers guide
- Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Add your own review of Origin
1077 Customer Reviews over pages
Reviewer
matt farrall
Location
WALES UK
Date
11/07/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Reviewer
steve
Location
Stoke Gabriel
Date
01/07/2024
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Sharp practice when contract comes to an end. Do they think we are stupid? £21 per month for the contract. At end of the contract increased to £36 in the hope we didn't notice or act. Will change to a more honourable supplier in due course. If they were fair then they would have had a customer for life.
Reviewer
Lindsey Wilson
Location
Portsmouth
Date
12/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was switched to this dreadful company by SSE. On May 1st they emailed saying my contract is due to end on June 5th. Brilliant, I thought as I can finally be rid of this terrible company. So, I signed up to a new provider. May 2nd, I contacted Origin to state I did not want my contract to continue after June 5th. I was told I had to pay a cancellation fee if I was to end my contract on this date! They don't follow any basic business practices. I have emailed cancellations and complaints department multiple times. Yet I’m still getting numerous calls from some rude staff telling me I must pay a cancellation fee. How difficult it is to cancel my contract on the date I have been told it is to end? They even had the cheek to send me an email four days ago saying my new contract is being set up. This company needs closing down!
Reviewer
Natalie
Location
Milton Keynes
Date
31/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with origin for over 2 years and twice now they have cancelled my direct debit and claimed I have cancelled it. They have shut off the services after 9 months without payment and put me in debt. Their way to notify you of any payment issues is to send an email stating “Hello
We hope you're enjoying your services with us. Your monthly statement is attached
A very warm welcome.
The Origin Team ” this friendly email from them clearly does not state there are any issues with payment so personally I have felt no need to open the statement, they do not send letters or call you to discuss payment issues even though they confirm both important information in their security checks.
I was advised by a manager that whilst they investigate the direct debit issue my services would be reactived within 2-24 hours and was asked to email proof my bank direct debit is still active but the email address provided to me for them is not monitored. It has been 25 hours and still no services. Would highly suggest avoiding this company at all costs. Rude customer service team and very unhelpful. Basically trick you into getting into debt.
Reviewer
Mole
Location
Glasgow
Date
04/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I'm another customer who has been ported over from SSE/OVO. Speeds and reliability have always been good, however customer service is worse than abysmal. They make it extremely difficult for you to pay your bill then cut you off without warning because of arrears. I wanted to pay but couldn't because they didn't have the infrastructure in place to accept my payment. This has happened twice. I'm moving providers this month.
Reviewer
Hannah
Location
UK
Date
03/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been left with an old router for over 5 years. Called to arrange a house move after we completed on a house just before the bank holiday only to be told we wouldn't get a new router even though it would be a new contract. We found another provider with a better service and they are now trying to charge exit fees for a contract I never signed up for. The only email I have from them says I started a new contract 1st January 1970!! Customer serive is rubbish, Internet quality is rubbish stay well clear
Reviewer
Gregory Hoare
Location
Edinburgh
Date
30/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service. They never respond to emails, even official complaints, and it's impossible to contact them on the phone. They don't even provide you with basic information, such as the term of your contract.
Reviewer
Jonathan kew
Location
Swindon
Date
13/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
This is a company that does not tell truth. Will attempt any means to try to part you from cash. Had 2 year contract at £21 month they then tried to take £132 they said it was mistake but next month tried £164. Thankfully I reported attempted theft to my bank. Direct debit guarantee scheme ment bank refunded me. Then phone charges started appearing. My contract ends 15th march. I'm so glad to get rid of this terrible company
Reviewer
Adam
Location
Date
12/03/2024
Comments:
The worst broadband company of all time!! Didn't honor my contract, mismanaged complaint, rejected my new providers request to let me leave despite contract ended. SHOCKING
Reviewer
Michael M
Location
London
Date
07/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
They blamed openreach for poor service then I switched provider at the end of my “contract” and it’s all sorted. Operators are rude and don’t know their own so T&C’s and therefore provide you with false, contradictory information. There’s clearly a lot of frustration as you can hear other operators shouting on calls (presumably at clients) in the background. Their email comms are also deceptive and misleading. They conveniently can’t find emails sent to them and as non-UK agents don’t seem to understand basic english phrases. Avoid if you don’t want to get fleeced or endure frustrating calls with long holds! I’ve since switched and my line is better and happily deal with friendly, UK-based agents.
Reviewer
Cam S
Location
Solihull
Date
27/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Abysmal - in nearly 30 years of internet these are by far the worst, even compared to broadband overseas! I have just switched to Sky.
Reviewer
Rachael N
Location
Suffolk
Date
27/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just awful all around. I cannot understand how they have a licence.
Have given notice to quit.
Please AVOID
Reviewer
Flombergasp
Location
Notfolk
Date
13/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
A dreadful firm to deal with: appalling administration from their take-over of our contract from SSE to date - utter incompetence at every juncture: I can’t wait to take my business elsewhere - anywhere! I doubt we could do worse. At the end of our (SSE) contact they have increased our monthly charge from £29 to £41 and won’t permit us to port our number of 36 years away from them! In my view this is blatant extortion and I have written to OfCom.
Reviewer
Hugh McKellar
Location
Carlisle
Date
09/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was another customer dumped on Origin by SSE/OVO. The promised download speed of 40mbs is regularly down to single figures and the connection frequently cuts out while I am in the middle of trying to work. I have tried twice in the last week to contact their "customer service" with no response. Absolute rubbish company. Do not touch with a bargepole.
Reviewer
Karen churchard
Location
Worksop
Date
08/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Calling on behalf of my dad who has dementia and now living in nursing home. Tried to canx and told I can't and will have to pay 28 days notice. Pointed out no-one at the bungalow why are they charging an 83 yr old pensioner. They said if he had died they could canx from next day. Absolutely no compassion or special dispensation. Shame on you Origin. SSE was far better.
Reviewer
MichaelH
Location
Market Harborough
Date
02/02/2024
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Tried to transfer broadband to new house and after 3 attempts and an hour on the phone, decided to cancel (which only took 6 minutes) and went to a different company which took 17 minutes to do in total. Origin were not helpful or easy to communicate with at any stage.
Reviewer
Francesca
Location
Brighton
Date
30/01/2024
Comments:
Such a bad experience. Spent hours, days and pulled my hair out ringing support trying to get my internet set up. From being told I could migrate the package to a new flat, to then being told I was informed incorrectly. Now after one month of having the internet, I have spent 3 hours on the phone for them to say they've just noticed my account has been closed. This is the worst broadband experience I've ever had.
Reviewer
Mo
Location
Date
29/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with origin 2yrs now and I must say I have nothing good to say about them
Reviewer
Derivative
Location
Dorset
Date
25/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Previously with SSE and everything was fine.
Now with Origin and they're simply appalling in every respect.
Will be leaving.
Reviewer
Adrian Bates
Location
London
Date
24/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID THIS COMPANY
I informed Origin in November 23 that my mother (their customer) had died. They continue to send me bills, the latest received on the day of her funeral. I have sent 2 complaints (Nov & Dec) to email address provided on their website; absolutely no response. Have rung them numerous times to discuss and when I explain to their "service" representative the reason for the call I am cut off every time; are they deliberately hanging up???
So they don't answer complaints and won't talk to you on the phone.
Undoubtedly the worst company I have ever encountered.
Reviewer
TM
Location
West Midlands
Date
16/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Used to be with SSE, was moved without my say so. Orgin are terrible. I phoned up to cancel after my renewal date the 4th Feb but was told I had to do 28 days which is 12th February. So not sure if they put me on another tariff. Woman on the phone was rude and useless. Cancelling my direct debit after final payment not sure who to complain too
Reviewer
x
Location
x
Date
06/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Complete shit
Praying for your downfall
Reviewer
Les Pickersgill
Location
North Yorkshire
Date
05/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is on behalf of my 89 year old FIL. They take your money but dont provide the service. What a joke this company is. providing 5mb download, supposed to be 18 minimum,even that is bad service. They say nothing is wong. Taken 2 months forthem to admit something is wrong. Promised an engineer would call. Never showed up.Utter utter joke. And they wont comensate us, release us out of contract. Avoid like the plague is my advice.
Reviewer
Derivative
Location
Date
25/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Frankly, poor in every aspect.
They don't give automatic compensation in line with Ofcom's guidelines, so why would you go with a company that behaves like that?
Poor speed of less than 10Mbps, drops out too often and takes a week before anyone fixes it.
Reviewer
Andrew
Location
Oxfordshire
Date
20/12/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I've been with Origin since early 2019. At that time they were a great company. I've always had a speedy internet connection, and usually get close to max 78mbit/s down and 20mbit/s up. The router does occsaionally seem to drop the connection, but usually in the middle of the night (probably firmware updates), and they sent me a new one a few months back completely free which I've not installed yet.
At some point in the last six months though, something's gone very wrong. Customer service chat and email addresses have been removed from the website, so you have to ring a call centre instead. We were not notified of this. They don't know anything there and can't help. There's no longer any account login, and their postcode/account checker simply doesn't work - it always tells you it can't find your details. On the call I was told the website was "low" - whatever that means - and that we'd receive an update about it in January. I'm not holding my breath, it seems very odd to take down the live service. If they're developing a new backend it'd be done in a dev environment before seamlessly rolling out to production... I'd encourage everyone to avoid Origin until they've actually sorted out their systems.
A real shame to see the downfall of a company which was so good and had great service when I joined five years ago.
Reviewer
Laura
Location
Cwmbran
Date
19/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Old SSE customer, moved over to these. Slow intermittent broadband that rarely worked. Phoneline didnt work either. Cancelled service, told it'll be cancelled in 28 days. Had 2 direct debit taken since as 'final bill'. No call back, email unanswered. Avoid at all costs.
Reviewer
Dean
Location
London
Date
14/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
If you want disgusting service from staff that lie to you and can’t be asked to do your job, tell they’ll call you back and then don’t, and just generally don’t want to help you, then this is the company for you.
Reviewer
Miimii
Location
Plymouth
Date
06/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
My account was taken over from SSE, had the paperwork saying my account was £23 as signed up for that and that price would stay the same until my contract ends. £69 has been taken via direct debit for 1 months rent, it's ridiculous.
I've emailed 2 complaints but no response, absolute rubbish company
Reviewer
Anthony
Location
Devonshire
Date
05/12/2023
Comments:
Years ago, I had a satisfactory association with SSE. They were taken over by OVO and the level of service immediately plummeted. SSE/OVO provided unquestionably the worst level of internet connection and customer support of any provider. OVO pulled out of the broadband business leaving SSE to be absorbed into the Talk Talk empire. Nothing changed. Talk Talk dumped this failure of an enterprise on Origin who have ensured that the abysmal standard of service assiduously has been preserved so that the frequent drop-outs of internet connection which have plagued my frustrating involvement with these companies have been maintained at very regular intervals. One has to admire the consistency of dreadful performance of these people and their steadfast unwillingness to either help a customer or improve their level of service. Avoid them like the plague.
Reviewer
matt farrall
Location
wales
Date
04/12/2023
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Cant even log on to the website any more.
Reviewer
John
Location
North Yorkshire
Date
14/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cut off my 89 year old mother as sent correspondance to the wrong address after taking over account from SSE/OVO but continued to take money from account still struggling to get her reconnected 3 weeks later with their terrible Customer Service spent many hours on phone and frequent trips needing to be made to our mother flat by myself and my sister terrible company, should not be allowed to operate in the uk market
Reviewer
Susan Davey
Location
Leicester
Date
13/11/2023
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was passed on to Origin from SSE for phone and broadband. I sent a cheque in payment 8th April 2023 to SSE and was then billed for charges from Origin together with the value of the cheque until November this year. Meanwhile the cheque was cashed through my bank on the 10th of July. I therefore have not paid curent charges until I was refunded the amount of the cheque which surprisingly arrived recently. On the 10 th November and 13th Nov, I called Origin with the intention of paying by credit card but they will not accept payment by normal procedure saying that it has to be done by a link and that I have to have Direct Debits.I'm a very sceptical person and smelt a rat. The girl said it was company policy whereupon I said it wssn't my policy and I would find another supplier. I have tried to contact Origin again but there is no longer anything on the internet to say they exist. Perhaps they are in administration, it would make sense having read a few of the reviews on here.In any case they are very badly administrated, if they are still in business don't get caught.I am left not knowing how to pay the outstanding amount.
Reviewer
Natalie
Location
Edinburgh
Date
11/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking business practices. Scamming people by providing a shockingly poor quality service for huge costs. I’m surprised they are still about. Scammed me out of money by not providing a service that was fit for purpose. Receiving a laughable 4bpm and told this is all I could get and they wouldn’t even try to improve it. Also when asked if I could cancel they said yes but 28 days and payment in full. Haha for something that’s not fit for purpose, I don’t think so. Reported to trading standards.
Reviewer
Adrian
Location
Doncaster
Date
10/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I had my energy and broadband supplied by SSE which was a great service, it all moved to OVO energy and was all good until I found out I had been moved over to origin for my broadband without my consent, this is where it goes downhill, no internet for 4-5 hours at a time, tried phoning them but on a hold line for 2-3 hours at a time to be finally cut off ,the service is shambolic and that’s being polite, I have now come to the end of my tether and moved to SKY, I have cancelled my direct debit , it will be interesting to see how quickly they contact me
Reviewer
Joanna
Location
TROON
Date
07/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Once it was a very good broadband and customer service. I do not know what happened but now it is nightmare. Live chat is gone, they don't respond to emails, if you have problem you have to phone which is very expensive. I lost 25 pounds calling them and got nothing done. On September 26, I lost my internet connection and I still have no signal. Instead of fixing the problem they sent me a new bill! Stay away from them!
Reviewer
Rodney Woods
Location
Deal, Kent
Date
07/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I am too exhausted from the wasted hours spent on the phone with this bunch of incompetents to write a detailed account of the horrors I have endured with Origin. I would simply advise anybody thinking of signing up with them to think again.
Reviewer
Lucia .mardon
Location
Cardiff
Date
02/11/2023
Comments:
Absolutely discussed how they conned a 85 year old lady,
The contract was ended in April when she was put on bt ,may they collected £46 ,which they denied taking although I sent in copy of bank statement...which was final payment. To have a letter October demanding a payment of £261 ,she was still paying for telephone ,that she was supposed to have ended April...5 phone calls talking to a bunch of half wits ,repeating the same thing to me that didn't even make sence ..advising people not to go with this company as they don't care who they insult or take advantage of ..terrible company avoid with all cost
Reviewer
Dean
Location
Northumberland
Date
27/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well I thought I was still with sse only found out yesterday that I wasn’t by a text sent yesterday there wanting me to pay 360 pound surely you wouldn’t wait this long to contact someone to tell them I’m furious never heard of this company before don’t trust them there asking for money will be hopefully speaking to a manager soon see what comes of that but will change supplier after what iv read about them
Reviewer
fraser mackenzie
Location
CROMARTY
Date
26/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't even think abut going with Origin. we ended up with them thanks to SSE Broadband dumping their customers to them (presumably without doing any proper due diligence). Continuous breaks in broadband and slower speeds. Eventually switched to BT after numerous complaints to Origin which made no difference to quality of provision. They are now pursuing us for £160 for terminating their crappy "service" Zero out of Five in reality.
Reviewer
Nellie
Location
Aberdeenshire
Date
19/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Update on my review on 1/10/2023
After hours and hours on hold and hours and hours talking to agents in South Africa , the agent said she would cancel my direct debit so Origin could not take the £201.51 from my bank account , on 11/10 /2023 , as I had received little to no service and shouldn’t have to pay an exit fee.
Today when visiting my bank I was informed that my direct debit had been cancelled by the agent, but Origin had still collected the fee by setting up another direct debit, without my permission, under the name “Origin Communications”. Is this legal?
Reviewer
Mr Rubble
Location
Gloucester
Date
11/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Don't use. Refused to re-connect a landline unless internet was added.Oh and you will be speaking to South Africa. Dreadful
Reviewer
Deb
Location
Manchester
Date
10/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting service, SSE transferred me this broadband company so didn't have a say in it,never able to get through by phone to them when I did finally get in touch thought everything was sorted and now they have turned my Internet off.
Reviewer
Disgusted
Location
London
Date
09/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
Origin agreed to a 2 year phone only contract on 1st August 2023. Paperwork was received confirming £23 per month including VAT. For my elderly aunt.
On 24th August they disconnected the phone line of an 89year old lady. They have admitted it was their error but would only reconnect with broadband and phone line at a cost of £33 inc VAT! No phone only deal. I’ve said to install the broadband as they now now apparently do not do just phone, I said to 8nstall both but at the agreed contract price that I have in writing, of £23. They broke the contract and offered £23 compensation . I decline on my aunts behalf.
Is this how they increase their profits? Agree to a contract price then break the contract. If we had cancelled the contract within two years there was a financial penalty.
I will be taking this complaint to the Ombudsman and the media.
Do not use Origin.
Reviewer
Ben Aldridge Cowles
Location
Swansea
Date
09/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Completely disgusting company.
After 6 months of searching for a way to contact SSE about my broadband as they had advised they had only moved my utilities over to OVO and not mentioned anything about my broadband I was finally advised to contact OVO as they would now have any information as to where my contract was taken on by.
We discovered what I now see to be infamously awful with customer service and with handling a handover of someone’s contract.
With my utilities OVO had no problem continuing and crossing over my direct debit from SSE.
For some strange reason Origin are incapable of doing the same so they decided it would be acceptable not to bother informing me that it was them that had taken over the account so when I found on on September 11th after them holding my account for almost 6 months I called to see what was going on with my internet as I was now receiving next to nothing in terms of service for the last 3 weeks or so before finally finding out who was responsible.
I was then confronted with a 172 pound debt as of September 11th to which I stated I was not happy to pay as for the last 6 months I had received awful service that I now can hold Origin responsible for.
I later found out after they offered a resolution amount of £30 for 6 months of awful service. That the remaining 142 included the 22 days they had admitted to suspending my services for from august 20th up until the 11th of September when I called so I calculated the increased price (which they also failed to tell me about doing for the last 4 months of my contract) of 22 days out of 31 days at £24 pounds per calendar month worked out as £17 pounds (just over) so I asked for this to be added to my credit in addition to the 30 pounds which should have dropped the price to £125 pounds.
The first agent advised me there would be no further charges added to the account and that they would escalate this matter to manager who does have the authority to grant this extra credit to my debt that shouldn’t even have existed in the first place as they were the ones who cancelled the direct debit.
Awaited a call for nearly a month….
Then to be told the good news is the £17 can be granted but we have also billed you for Octobers line rental despite them actively suspending my services. Which meant the £142 they had lowered the debt had actually now increased to £149 pounds.
So then the next complaint starts adding charges when someone has explicitly confirmed the charges would stop from now on as we had already expressed our desire to seize the account in their words and they had tried to claim upon listening back to our calls that no seize had been discussed if that was the case then how did I know without being informed about any T&C’s that they have 28 day period that it takes to fully “seize” the account.
Excuse after excuse after excuse.
Received another callback from manager today that advised they would help to get this sorted and escalate it yet again to a new level of management that has the authority to remove this extra charge if they are willing.
Then another gentleman called me and was nothing but rude then after agreeing to seize the account advised that the original amount with Octobers bill would’ve now been £196 pounds with the 30 pounds taken off it would have been £166 instead of 142 but they were willing to take off a further £36 pounds however as they were unable to seize the account until Friday they would charge £5 for this period taking the amount to £135.
After how rude they have all been I understand they have come very near to our agreed resolution amount of £135 but again trying to charge for time where the services have been suspended due to debt that was no fault of my own.
The whole point of a direct debit is to not have to worry about remembering to pay your monthly bill and so when a company takes over your contract and cancels your DD without telling the customer then how are we to know? Not even my bank informed me so it seems rather suspicious.
Do not use this company for your broadband you will definitely regret it most awful company I have ever and probably ever will deal with.
Reviewer
Kay
Location
Hampshire
Date
06/10/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's been horrible, my 88year old nan had her phone line through origin (part of SSE) then she wanted broadband, to chat with her friends online. It's taken 2 months of me and my brother phoning. She had internet for 2 days and this morning she has had no dialing tone on her landline. I was on the phone to them for over 3 hours. Still no landline. They just keep fobing me off from one service to another. Some of there staff where really rude. None of them are capable of fixing the issue. So now my poor nan has no internet and no landline.
Reviewer
Wayne
Location
Southend-on-Sea
Date
06/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They are an absolute rubbish broadband service. They never contact you back when they say they will contact you back. They still have not cut my telephone line off. That's meant to be cut off. Please do not use this company as they are absolute rubbish.
Reviewer
Diane
Location
Lincolnshire
Date
05/10/2023
Comments:
This company is appalling, have been with them for years, suddenly 2 direct debits taken on same day, 18 minutes apart. When queried they can't find my account, how do they still take direct debits the? Been transferred to another company, I have not been informed!! After 2 days, numerous phone calls a helpful person at the new company advised and said it was being sorted, as mine is not the only double payment! Sounds like a scam, fraud or something very " iffy " now my bank is dealing with it, they can't be more helpful. Origin deserve to go into administration.
Reviewer
Helen Greenwood
Location
Cumbria
Date
02/10/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Incredibly poor customer service!!! My account has been sold to Fleur Telecom and today Origin have taken 2 direct debit payments from my account. I am now with Fleur (apparently!). Tried several times to contact and sort.. customer services had NO idea my account had been sold on and no idea about Fleur, they couldn’t discuss the direct debits as my account was not found !!! I have tired complaints but nothing. I have no idea who to contact in Origin to sort out my DD!!!! Terrible
Reviewer
C Pountney
Location
Kidderminster
Date
02/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
My mother is a 95 year old pendant alarm user. Last month she was switched from Ovo to Origin, with no warning. She only uses her telephone occasionally (3.5 minutes of calls last month), has a care alarm which requires a telephone, and does not use broadband. A couple of days ago, I negotiated a calls only service from BT, due to start on the 11th, as Origin were raising the monthly debit by an unreasonable apount. Origin have cut off her telephone on the 1st of the month, leaving her phoneless, until BT are able to sort it out on a 'welfare case' basis. Customer service at Origin were very unhelpful. Do not use this company!
Reviewer
Nellie
Location
Aberdeenshire
Date
01/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Took out an energy , telephone and broadband package with SSE. They passed me to OVO. OVO then passed my telephone and broadband package to Origin. I received a letter saying my contract was up for renewal. I chose the middle option 2 , unlimited fibre plus. I was then informed that they didn’t have fibre in my area and my only option was unlimited broadband. The headache began. Wi-Fi practically non existent. Couldn’t use iPad ,Netflix or load and run any iPlayer.
Hours and hours of waiting on the phone. The agents I spoke to were very pleasant, no complaints there. One was based in England ,the others I spoke to, were in South Africa. In the end I had engineers from Openreach spend whole days testing my telephone points ( 3 whole days over a period 4 weeks) . The last 2 engineers advised that I needed fibre broadband to receive any signal and because this company didn’t have fibre in our area I needed to change my provider.
I then again phoned Origin and told them I would be leaving. Again I was hours and hours on the phone. Latterly I was told there would be an exit charge. I remonstrated that as they had not provided me with the service I was paying for,I was refusing to pay an exit charge. The agent then contacted her manager and came back and reported that they would waive the exit fee. I have now received a final invoice from Origin for £201.51 , of which £197.73 is an early termination fee.
I shall be making a complaint to the company and if they do not resolve this matter I shall be contacting the ombudsman services to resolve this matter. I have also been paying fees monthly for entertainment channels I cannot use , thanks to their poor investment in Wifi technology . Why are they allowed to charge fees for contracts they cannot deliver ?
Reviewer
Sharon Wallace
Location
Hawick
Date
23/09/2023
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Contract ending. Rang to update package gave account name address etc & they couldn't find my account despite being a customer for years & paying the bills. Online no better doesn't recognise my account useless customer service waste of a call. This has never happened before obviously being taken over by another company & prices have shot up to £48 for phone & broadband that is not happening but try sorting it out. Cheapest option 3 but thats still £35. Frustrating & definitely not easy to do. Got a letter with all my details which are correct which makes me wonder why can my account not be found!
Reviewer
Sarah
Location
Suffolk
Date
18/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since SSE sold out to origin my internet is basically non existent.. have now given up and changed provider.. customer service tried to be helpful but broadband not fit for purpose we are lucky if one computer works and that takes minutes to load anything.. sorry but for £33.00 a month for nothing too much to put up with..
Reviewer
Amber
Location
Dumfries and Galloway
Date
15/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid this company! Horrible experience and extremely rude customer service. We were switched over from SSE to origin and had no contact from them. We phoned them as our internet wasn’t working anymore and got a rude unprofessional woman on the phone, they said they had sent out letters and when my partner said we hadn’t received any of them he got called a liar and told “you sound like someone that just runs away from their debt”. Horrible unprofessional company.
Reviewer
Kat
Location
The uk
Date
14/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Been with these for years now, the last 72hws wow. I had my internet going off and no, contact them and they said it's all fine there end. And there is nothing then can do. They will not send anyone out to have a look, will not send a new box out. So they lost me... I'm off somewhere else. Don't go with them not worth your money....!!
Reviewer
Willie
Location
North Berwick
Date
14/09/2023
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband - drops out frequently
Router - need to be very close to get good signal
Tech help desk - couldn’t even ping my router to test the line
Reviewer
Fiona
Location
Aberdeen
Date
31/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband provider ever. Avoid if you can. I recently moved and my landline phone is not switched on. Have phoned numerous times to sort it out.Customer service is awful. They promise to resolve issues for you and they don't.some of the staff are awful and rude. sometimes you can't even get to speak to a supervisor.
Reviewer
Fiona
Location
Aberdeen
Date
31/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband provider ever. Avoid if you can. I recently moved and my landline phone is not switched on. Have phoned numerous times to sort it out.Customer service is awful. They promise to resolve issues for you and they don't.some of the staff are awful and rude. sometimes you can't even get to speak to a supervisor.
Reviewer
Jack85
Location
Rotherham
Date
17/08/2023
Comments:
The absolute worse broadband provider I have ever known. Was switched over from SSE, getting 76Mb, down to between 2Mb to a max of 15Mb. Customer service is awful, with wait times exceeding an hour. Avoid at all costs.
Reviewer
Rachael
Location
Ipswich
Date
04/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utterly dissatisfied with the speed and consistency of this service.
Without fail, it’s breakdowns weekly.
I have no Internet right now and it’s been down for 13hrs. I have been told it could take Mon/Tuesday to be fixed. It’s Friday today!!!!
Reviewer
Steve
Location
Manchester
Date
02/08/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
No issues with the broadband speed or reliability -but the customer service is the worst I’ve ever dealt with.Debited my account for two months phone line package I never ordered,30 minutes to answer the phone then endless “holds” and promises of “call backs” that never happen.
Avoid.
Reviewer
Lee
Location
Thomas
Date
01/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet and take money out of bank on different dates before direct debit has been took out! Id definitely look for an alternative internet supplier as this one is awful in both customer service and signal.
Reviewer
Nicola
Location
Edinburgh
Date
28/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet always playing up have to switch my box on and of constantly paying £25 and it hardly ever works called them and they said there would be a call out charge not my fault there internet is terrible changing company had enough of a bad service
Reviewer
Brugh
Location
Exeter
Date
24/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Despite occasionally providing internet access, this company is a total shambles.
Brought into their power without consent, I lament the random payments I have had removed from my bank over the last two months.
I cancelled my contract with SSE, as I was moving home, and have now had to research on my own who origin broadband actually is. I’ve never spoken to them, being cut off twice after being on hold for over an hour.
It is shameful that this kind of service can survive. I have no doubt that there are thousands, if not millions, just like me who have randomly lost hundreds of pounds to this company we’ve never heard of.
Reviewer
Chris
Location
Thatcham
Date
22/07/2023
Comments:
Was forced over to Origin from SEE after years of grood and reliable service this literally changed over night. As from the switch over date service slowed and became un relaible dropping out for a few hours every couple of days and eventually finally dropping out for whole days. The call customer service center is useless and I guess very under staffed and I would regually sit in a quese fo 30-40 minutes and move one or two places in that time. Whilst being insulted by the continous "your call is important to us". Three months in an I gave up. I called them and gave 30 days notice to terminate the serice and was provided a date. I am still being invoiced and charged six weeks after termination. They are part of the TalkTalk group so I shouldn't be supprised about any of this, shame they haven't changed in the last 10 years. Stear as far clear from this clowns as possible.
Reviewer
Julie Morriss
Location
Bristol
Date
16/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Transferred from SSE had no choice and since being with Origin had no WiFi at weekends and none in the evening, during the day it's patchy, customer service don't wanna know , not seen a contract,no idea how long stuck with them , have cancelled my direct debit
Reviewer
James S
Location
Sussex
Date
16/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
A short while ago I was switched to your company from SSE/Ovo without any say in the matter.
On the 5th of July I received an email stating twice that my contract was about to expire on...and no date.
However, I decided to renew anyway and thought it a minor error.
I then received an email to say my new contract was set up, to start on the 1st of January 1970!!
Whilst on holiday I established I had lost contact with my smart devices at home and when returning from holiday I saw I indeed had no internet.
I contacted your helpdesk on the 14th and they logged an error.
On the 15th I got a text to say the fault was fixed however, it wasn't and I had to call back.
After all these issues and three instances of communication errors, I decided to withdraw my renewal (took an hour in a queue to speak to somebody) and apply to join another company (which I have to wait 3 weeks for).
I received no apologies despite the fact I was meant to return to work on Monday after 9 days of holiday and will instead have to extend my holiday because I cannot work from home and need to accommodate a BT engineer.
I have had no offer of compensation despite over a week's outage of service and having to waste at least a day of my annual leave because I am unable to work.
Instead I have to pay an increased subscription cost to allow me to source an alternative supplier without an early termination fee.
Reviewer
jim
Location
yorkshire
Date
05/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
simply awful
Reviewer
Grampstoo
Location
Eyemouth
Date
26/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful, unreliable service since my contract was sold on to Origin from Ovo from SSE with no get-out. Luckily, there's only 2 months left. After a 2 hour wait on hold I've cancelled from the renewal date. Now to see if they keep on charging!!!
What's the bets?
Reviewer
Will
Location
Leicestershire
Date
15/06/2023
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Tried to renew contract on line twice with out success. Then phoned and was on hold for 40 mins (apparently in position 2 for 20 mins.) Gave up in the end. Now looking for other providers.
Reviewer
Vadim
Location
Louth
Date
31/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's really nightmare since Origin obtain SSE. Broadband is really unreliable and horrible. Speed should be up to 76mbps, but it's maximum 13mbps when internet working at all. I am happy that contract will end in the end of the month. Broadband is really bad especially if you working from home like me.
Reviewer
R Smith
Location
Manchester
Date
21/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst bb provider. Just want you signed up so they can scam your money
Reviewer
Deborah Drummond
Location
Southampton
Date
05/05/2023
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
When I left, my communication with one of the lady's was first class, helped me sort out all I needed to, cannot fault the customer service
Reviewer
A Hitchman
Location
Surrey
Date
21/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Having taken over SSE and despite writing several times to tell me my contract is ending (early for reasons not explained) and they will switch me onto their most expensive one if i do nothing, they refuse to answer any queries and tell me they cannot access my account - despite writing to me about the very same account they refuse to discuss.
Reviewer
J. ELLONGTON
Location
Scotland
Date
13/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
In three months with this company:
I have had my phone line cut for a substantial period.
I have been repeatedly overcharged.
I have been kept waiting on phone lines for jaw dropping times.
I have been repeatedly assured that different problems would soon be resolved and then they weren't.
I was advised to use WhatsApp for customer service. It was then discontinued without me being told, so I was sending messages with no hope of a response.
The company is unable, or refuses, to break down my bill month by month, even though it is a simple contract.
I had phone line problems blamed on sub contractors, when my contract is with Origin, not the sub contractors.
The amount of time I have spent trying to get resolutions to problems with this company is jaw dropping.
Reviewer
Ellie
Location
Devon
Date
27/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Consistently lose speed and connection. Approximately every 2 months there is a complete lack of service, you cannot even run a single mobile phone from the router. The customer service is always the same. It's never them, it's always you. Will not compensate for lack of usable service even if you show them your mobile phone bill when forced to use mobile data to run appliances in the home. You can never ever ever leave. It's the hotel califirnia of internet providers....
Reviewer
Steven miles
Location
Moylegrove
Date
08/03/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with origin for a number of years without any problems whatsoever. Recently I lost internet connection due to the phone line becoming disconnected outside the property. Origin dealt with the issue swiftly. Their staff were very polite on the phone and they gave me a real sense of reassurance that they would sort the issue for me. After some initial diagnostics they sent an engineer out. The fault was repaired. I am extremely satisfied with their response to this incident.
Reviewer
Robert
Location
Cambs
Date
22/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Was happy with them but their culture and customer service have changed. Got suckered into a two year contract, now they put their prices up and I cannot get out. When the two years is up I will not go back. Customer service now like robots; general complaint email not given as they may be 'swamped' by customers due to the price increase. It's garabge.
Reviewer
Ben Will
Location
Date
15/02/2023
Ratings
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Whilst the broadband was not bad and wouldn't complain. I signed up to origin and even called them telling them I was leaving the property a 8 months into the contract. They told me I'd need to pay, so I did. I ended up paying until the date it ran out for 18 months and cancelled with them. Now they telling me I owe them money even tho I cancelled. I didn't actually use the broadband for 10 months and still paid them as well that's the law and what was in the contract and obviously honoured this. After being a loyal customer and paying them all this time 6 months later they telling me I owe them 209 pound. Yeah that's right. This company is a con. You cannot end the contract apparently and now I have to dispute it whereby they don't actually get back to you and just get a debt agency company come after you even if you dispute it they'll come back after no investigation. Terrible company. Stay away from origin broadband and save yourself the hassle of them asking for more money and debt collection agencies, because they don't do their job and make their customers suffer no matter how loyal they have been to them!!
Reviewer
Shadow
Location
Glasgow
Date
15/02/2023
Ratings
Satisfaction
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shite fuck that company shite broadband shite customer service shite speed shite router
Reviewer
Craig
Location
Glasgow
Date
15/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No broadband for 30 days multiple issues with customer service very disrespectful was charged double the price of what I was told for my contract monthy tried to speak to a manager,that I was waiting over 6 months for and still not a call I had to call another 3 times to speak to a manager multiple outages over the last 13 months
Reviewer
Leo
Location
Plymouth
Date
11/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Utter rubbish. Slow speeds, drops out completely. They send a new box every two months or an engineer trying to blame the customer for their problems. They charge for this privilege! Never solves the problem. You cannot escape them, they will. It let you break the contract. STAY AWAY.
Reviewer
Gabriel
Location
WATFORD
Date
10/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I would have to say Origin is actually the worst company I have ever encountered.
Reviewer
Susan Harrison
Location
Harrogate
Date
30/01/2023
Comments:
Not even worth a star . The worst company I have ever dealt with . Paid for a service that wasn’t there . Customer service none existing . Don’t touch them .
Reviewer
Jr
Location
Wolverhampton
Date
30/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dog shit
Reviewer
Gabriel
Location
WATFORD
Date
28/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
This is a truly terrible company. I left them last year when my contract was finished. They still are trying to fraudently get money from me despite emailing me and agreeing to a final settlement which I paid.
Please be very careful with this company , they are a nightmare.
Reviewer
Simon
Location
Preston
Date
18/12/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Surprised by the negative reviews. I consistently get 70mbps download, and upload about 18. Only seem to remember 1 outage during past 2 years with them. Happy to renew my contract with no probs getting them to keep price the same and throw in a £50 amazon voucher. Router is really good too. I came over from Virgin and would never go back, even though Virgin promise amazing speeds.
Reviewer
Gabriel
Location
Watford
Date
17/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
This is a truly awful company. They have no redeeeming qualitiies. Use them ay your peril !
Reviewer
Glyn Winstanley
Location
Leyland Lancashire
Date
12/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
One of the worst companies I’ve ever dealt with
I had an 18 month contract. When I moved they extended by another 18 months a third move they wanted to do the same again
I declined and they cut me off but insisted I should pay the full contract
Their website says they are friendly and helpful.This only applies until you have a problem
I asked to speak to a manager twice no one came back to me
They then after I had paid my bill bombarded me with texts saying Ajjb Law please contact re outstanding bill despite having an email from Origin saying I owe nothing
Terrible customer services beware
Reviewer
Eezana
Location
London
Date
08/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had an origin broadband For more that 2 years. Initially I had an 18 months contract. I moved my house after 1 year and they told me that they will offer me a new 18 months contract which I took. I moved again after another year. They gave me the same offer which I accepted initially. After a few days ( wWithin the 2 weeks cooling period of the new contact) I asked to stay on my contract and complete 18 months as I wanted to switch to a different provider. I was told no, the old contract is cancelled and I have to complete 18 months with the new contract. Their website says that if moving house there is a 29 pounds fee which I offered to pay. I was told that they don't do this and if I move I have to start a new 18 months contract so as they can recoup their costs. I can't move on the old contract which is basically false advertisement. My only options are to complete 18 months or pay the left over 6 months (170 pounds) from the old contract. But I can't finish my old contract in a new address as per their words " that is not how to run a buisiness". As far as I'm concerned, this is how you run a scam.
Reviewer
Sandris Taukulis
Location
Peterborough
Date
07/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid this company,I used it and newer was happy with speed or quality of Internet.when called them to complain they just told restart router,what I done almost every week.
Than unexpectedly I needed to move house as I was tenant in property and landlord sold house,so not my choice to move,but now in new adress I won't this company to step in my house and would like to cancel contract and they asking me £250 for that what is total madness! I expected maybe up to £60. I called to complain and asked speak with manager as I expected that should be some exception in cases like that..but no customer service at all,they just focus on number to charge you!just focus on contract and this nu.ber is legal stealing in daytime!worst service in the world! The person what spoken with me Sarah Hubery totally not helpful,not kind.Total dissapointment and time waste on phone.I will definitely complain in Ofcom if they will not take that sum down.
Will not recommend this broadband anyone.avoid
Reviewer
Angela Vokes
Location
Batley
Date
14/09/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
My internet went off t time Tuesday 13th September.
I phoned customer service wasn't on hold for long.
Very good customer service and he said could take between 24-48hr, fault with outside main electric box down road from me.
I was back up and running under 24 hrs.
Cheap good internet speed I would recommend them.
Even in hardship and struggling they their to help and reduce payment if long existing customer.
I will never change
Regards
Angi Vokes
Reviewer
Vanessa
Location
Brighton
Date
06/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company were absolutely useless. Never had internet access and they expected me to fix it. Spent hours on chat changing lots of things and still would not have internet access. I gave them time to try to sort this out and then cancelled just after the cooling off period because I thought they would fix it. They then took over £350 out of my bank account. I have been unsuccessful getting this back. Avoid this company
Reviewer
Greg Walters
Location
Sonning Common
Date
05/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusted.I switched to origin from sky due to poor performance from sky.origin was even worse. After complaining on a number of occasions about continuing buffering and cutting out and being told it would be rectified to no avail .My son was working from home at the height of covid and reliable broadband was critical to do his job.Their non performance was a breach of contract.I was contacted consumer choices and was told that that I was within my rights to switch .I chose Talk-Talk and was told there would be no problems or costs as Talk-Talk would handle everything. I was horrified to get a bill for £407.95 from origin a month later.They have handed that bill over to CRS Collections.How do I fight this rip-off.
Reviewer
Elizabeth Curran
Location
Lu1 5su
Date
31/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
This has happened again. I have broadband only and a direct debit each month. It is my understanding that they request the payment from my bank which have the funds in it.
So why do they do not request it and turn my internet off and put changes on. I phoned my bank and they informed me I do have funds and it's up to them to request it. This has happened before. Can't wait for my contract to run out.
Has anyone had the same to them?
Reviewer
John
Location
London
Date
30/07/2022
Comments:
Creeps along at no speed when connected and spend far too much time disconnected but complain and they insist that nothing is wrong
Reviewer
Steph
Location
Teeside
Date
21/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give 0 stars I would!!!!
Please do not use this company!!! Absolutely atrocious!
My partner had this company in his house for his broadband! He had around 6 months left in his contract when he moved in with me, when we transferred the broadband over to another address they tied us into a 24 month contract without telling us instead of continuing the original contract.
We spoke to them and they said its their policy.. it took them 2 and a half weeks to install the WiFi which took us out of the "cooling off period" when we realised what had happened we spoke to them in Dec 21 to which they said they would shorten the contract back to the original length (after multiple phone calls)
Then recently we got an email saying they are taking us to debt collectors as we have not paid the direct debt.
We rang up, and a lady told us that there was a "glitch" in THEIR system which resulted in them losing payment methods on lots of customers in JANUARY!!! Its now April.
We paid they money and they told us it will be on in 24hs
24hrs came and went, we rang again to be told that because we never paid it was already cancelled their end to go to the debt collectors. They said we had to open ANOTHER 24 MONTH contract with them and they wifi will take 14 days to come on still!! And back in Dec they never actually altered the time frame to the oringal contract they just made it to 18 months tying us in for and extra year!! Now they keep blaming us and taking no accountability in the glitch they had
We told them, they had cancelled the contract so we can just go somewhere else. They are now saying we either have to have a new contract with them. Or pay nearly £300 to pay off the old months in the account that they have cancelled
Avoid!!!! Please do not use this company been nothing but trouble and money scheming
Reviewer
Andy Williams
Location
Leeds
Date
08/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t go near them, customer service is garbage, charge ridiculous add on, don’t accept your issues, speed is slow, when down too many times , avoid like your worst enemy
Reviewer
Andy Williams
Location
Leeds
Date
08/04/2022
Comments:
Do not ever use this company, their reliability in terms of everything they offer is trash, their reliability, their customer service, their equipment, their speed..... all trash, even after 18 months and numerous talks, they still have the wrong address on file. They are a joke of a company and they WILL look to screw you over!! Mark my words, I copy this from Peter because it domes up this company to a tee, I will never go near them again
Reviewer
Peter Shaw
Location
Moorends, Doncaster
Date
12/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not ever use this company, their reliability in terms of everything they offer is trash, their reliability, their customer service, their equipment, their speed..... all trash, even after 18 months and numerous talks, they still have the wrong address on file. They are a joke of a company and they WILL look to screw you over!! Mark my words
Reviewer
Grant Spratley
Location
Dorset
Date
11/03/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Origin customer services are worse than bad. They made an error on my bill which they eventually admitted to and then sent a debt collector who is harassing me. This has been ongoing for 6 months. Avoid. Any suggestions?
Reviewer
Saheed
Location
London
Date
03/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please even you are my worst enemy, I will advise you to avoid this network, pls pls pls pls pls. I signed for the 2 contracts and at the end of the contract they upgraded me early but I cancelled the upgrade with 14 days and took Plusnet. I was told that I won't pay anything cos my contract ended in Dec 2021. Instead of stopping my service they continue to charge and by March 2022 they have charged me about £500 they insisted I must pay or they send my name to the de3bit collector and put default of my credit rating to destroy my life. If you love your life pls avoid and avoid to avoid heart attacks and live longer
Reviewer
David Ebbs
Location
Frampton Cotterell, Bristol
Date
03/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Oh dear, huge mistake.
Connection is so unrelaible that it is off more than it is on. Origin have sent so many Openreach Enginners that I have a Membership with their Lottery Syndicate. S'Funny that the issues only started with these providers and none of my earlier ones.
After literally months of nonsense I am finally pushed to go elsewhere but I feel I have already been far too tolerant.
Reviewer
Pauline Carroll
Location
Glasgow
Date
21/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
The broadband comes and goes, very unstable but the worst thing is their customer service. I called to make a payment as the online payment method wasn’t working. I was on hold for over 40 minutes, the guy then said he would pass me to someone who could take payment from me. After being on hold for another 25 minutes, I was informed that they did not have the facility to take my payment over the phone. On another occasion I tried to call them and was waiting for an hour an a half with it saying I was second, then first in the queue. At an hour and a half the call ended without me even getting to speak to anyone
Reviewer
Jim Coyle
Location
Riddings Derbyshire
Date
26/01/2022
Comments:
Is it possible to give no stars? It should be for Origin.
Slow, unreliable, next to useless.
I wouldn't be surprised if this review fails to get through.
Please find a different provider
Reviewer
Jeff
Location
Newcastle upon Tyne
Date
12/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They told me I could have faster speed if I renewed my contract as service before was rubbish so slow when I signed a 18 month contract I called them as was still getting slow speed only to be told you cannot get any faster in my area conned me into renewing contract now I have cancelled they are billing me over £280 for ending contract early would never recommend to nobody also staff are not helpful at all all I was told was there is nothing they can do I've signed contract STAY WELL CLEAR
Reviewer
J London
Location
Barnsley
Date
03/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Had these incompetent fools. They sent the wrong router and made me wait a week for the right one.i was billed for calls yet I didn't have a handset plugged in and when I left I was billed over £600. Best bit about the comments here is my aunt, Mrs A Lowes in Featherstone is the MOTHER of Pete Lowes , the former manager who deserted the sinking ship and started a company elsewhere.
Reviewer
Simon
Location
Hastings
Date
31/10/2021
Comments:
Went with origin, changed from bt as origin promised same service half price. How stupid was I to believe this, origin was awful, WiFi was absolutely rubbish, not a spot on bt, this maybe just my area. I can give a honest comparison as I still ran bt in the annex of house so both used same cable entering property, anyway after many emails, phone calls and no help from them, bt have bought me out of the contract back with bt, everything is awesome again, origin chased me for a final payment of £29 practically impossible to contact to pay 1 month sent to their collection company went up to £42 so paid thus as the collection company make it so easy to pay, had a chat with bt they will reimburse me as part of contract pay off, bt fab origin awful, please think and don't waste your hard earned wages on this diabolical company
Reviewer
Abi
Location
Manchester
Date
14/10/2021
Ratings
Speed
1.00 stars
Comments:
This is a terrible Broadband service provider.I won't recommend origin broadband to my worst enemy. Actually,I signed two years brodband contract with them this year 2021 and within first three months was a nightmare service. There was no service (no internet, no connection) after the first three weeks of stable service then a few days right from the first four weeks and that was the beginning of the nightmare. Then I had to callled them before it was fixed over the phone. Same thing happend after two weeks there wasn't service for another few days and third and fouth time like that, then the fifth one was when I had enough of their terrible service and that one took more than ten days before they could fixed it and to my greatest surprice the service when off again less than two hours. I had to called them as usual and to my surprise the problem was fixed over the phone, and that was it, and after another one to two hours all I could expericed again was no service again then I was totally fed up. Then I had to called them that I've had enough of this rubbish and terrible service and need to end the nightmare contract, then I was told that I'll need to pay the rest of the contract even though there's no service or I'm not satisfied with their service. Then they took me to dept collector for the rest of the 24 months contract which I'm paying after buying another broadband provider. I had to buy BT Broadbrand and for the past five months now i've never experience no service from them. However, from my findings I was told the line origen broadband was using was a rented line and that's the reason their price is so cheap to attract their victims. Please its service is totally nightmare and they don't even care about their terrible service but the money to extort from you. I won't recommend them to save time, money , and lot of hassles.
Reviewer
Luke fox
Location
Bradford
Date
21/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid avoid avoid!!! Was with them 12 months and had working internet for 2. 3 engineers out all finding faults on the line yet still charged. Avoid avoid avoid!!!!!!
Reviewer
Sharon
Location
Cheltenham
Date
16/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Comments:
AVOID THIS COMPANY - WORST EVER!!!
The service is absolutely rubbish and the support you get is the same except for a customer service guy called Mark who made the effort to keep me updated. I have had internet with them since the end of April 21 an we are now in middle of Sept 21 and I have had 5 engineers who have come out (1 taking 4 hours to get me up and running) as I keep losing the internet.
It is true when they say 'You get what you pay for' Well actually I am not even getting that.. ...paying for a service that I dont even get!!!!
I was with BT before and yes it was nearly double the price, BUT I NEVER had any internet problems in the 4 years I was with them....I had never heard of this two-bit company and I can see why.....
do you see any adverts for them....NO. That shouldve given me alarm bells...but I was too busy excited about the price!
PLEASE DO NOT EVEN THINK OF SIGNING UP TO THESE JOKERS, I am just counting down til I can wave goodbye them.
Looking at all these recent reviews of this company, we all cannot be wrong!
Reviewer
Ann lowes
Location
Featherstone, Pontefract
Date
09/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
I had set up direct debits to pay my bill these incompetent people let my bills get into arrears I complained about them not taking my payments . l complained about the threatening messages l received through their fault not mine the so called customer service sent a reply it said look here we can cut people off when we like lve been with them 5 years on and off its disgusting behaviour to speak to customers in this way
Reviewer
Grumpy
Location
Suffolk
Date
28/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Firstly the sales man lied stating it was a guaranteed 70-80 MB and if I didn’t get it a tech person would be out to make sure I’d get that. I was vulnerable and stupid I stated I was fresh from a nasty divorce and didn’t know what I was doing and trusted him. I explained the house had large ground surface and he said no worries this is designed for a business layout so it’s all good. I did not get 70-80 I got - mere 20. I called for advise and was told that no technician would be out and it was suggested I put an empty fish bowl next to the router. I had no wifi upstairs what so ever and lucky if I had one bar and ended up upping my contact on my phone provider for my children to use my hot spot. I called again and I learned how to log into the router to change the channels which made no difference and was advised to buy a tp link. Also to buy ethinet (sorry if I spelled that wrong ) cables all around the house to correct it. Not quite underwing the meaning of what WiFi is…. I had my partner who worked from home during coronavirus curse causing relationship issues as the amount of work he lost due to it crashing so when I received an email saying it would be going up in cost because of how wonderful the service was you can imagine I wasn’t happy. I called and even one member of staff admitted it was crap! I went to contact them on a Saturday 5pm to tell them to shove it and guess what they’re shut. The rest of the world is open but noooo origin broadband is closed till Monday. The first thing I type in that comes with origin that pops up on search engine is complaints. Now how funny. I begrudge paying off the ending early fee to go to BT internet I really do. I strongly advise you do not go with this company people you’ll be tied in to utter tosh and lies. Go with brands you’ve heard of and know. I’ve had no internet and when I do it’s crap. They lie that a mechanic will come out is crap and if they ever have told you this do not believe them. Money wasted and thank god for 3 mobile that’s catered for the house internet. If you’ve read this and still sign up with them good luck.
Reviewer
Nate
Location
York
Date
22/08/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Temperamental and unwatchablely slow of streaming in the evening
Reviewer
Mik
Location
Co Durham
Date
17/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Go else wear for internet 100% ripoff they offer no help if out Gos wrong and still won't money even tho your not getting internet
Reviewer
P Smith
Location
Suffolk
Date
10/08/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with Origin a couple of years now - it does what is says on the tin. I just rang with a billing query, phone answered very quickly and sorted. A new router was supplied a few months ago - seems more speed stable now. Seeing all these bad reviews, I must be super lucky?
Reviewer
Bee
Location
London
Date
03/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Some of the worst "broadband" out there. The Asus router provided s old +more for ADSL. Speeds are ****, it s v hard to work /study using this . Upgrading router s not straightforward and occurs in extra charge. Not worth £28/month, stay clear unless you want to be fed up a lot ! Exit fees also apply,w Origin insisting that the customer pays all of the remaining contract despite of absolutely ****** speeds +constant issues. You have been warned; this s daylight robbery ! Penalty fee s also charged if router is not returned on time
Reviewer
Paige B
Location
Nottingham
Date
02/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Would not recommend this service to anyone. The basic package means your wifi will drop out every week, resulting in hours on the phone to tech people who have to reset the line multiple times. Then at the end, no refund will be given when the package you were promised was not delivered.
Reviewer
Robert Hutchinson
Location
Bangor
Date
31/07/2021
Comments:
Atrocious, never ever got anywhere near the speed I contracted for, then they sent the debt collectors after me, got hounded by them and I had paid the full amount. A nightmare, they shouldn’t be allowed to trade.
Reviewer
Garry
Location
Barnsley
Date
22/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Absolute rubbish and they are daylight robbers trying to take nearly double out of my bank than what the agreed price is Internet is absolute rubbish you can't have smart TV playing and the xbox online it jumps all over the place complete waste of money they won't be getting another penny out of me
Reviewer
Keith
Location
Middlesbrough
Date
14/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Installation didn’t work and blamed open reach for assigning the wrong land line number, it’s still not working!! I’m left without broadband, do not make the same mistake as me, use a reputable alternative.
Reviewer
Sheedomi
Location
Bradford
Date
08/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Expensive & constantly throttling down your speed.
Couldn't even watch YouTube.
Had to reboot router 5/6 times per day. Avoid
Reviewer
Jan
Location
Leeds
Date
04/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet cuts out constantly
Customer services unavailable at weekends and evenings
Total waste of money
Reviewer
Lauren
Location
Manchester
Date
27/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely horrific.
Paid upfront with origin BIG MISTAKE wish I had read the reviews first. WiFi never ever works it’s practically none existent. Customer service is absolutely shocking also. Please do not waste your time and money on this company.
Reviewer
John
Location
North East
Date
25/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Just a shame there wasn't a minus on the star scale, after numerous calls over several weeks keep promising the amazon voucher that you are supposed to get with the tv side of things, holly promised one last time is would definitely be with me by today and that supposedly came from management, guess what after another 2 calls today nothing, absolutely nothing. What makes it worse is that I only agreed to keep the tv package weeks ago as I was promised the voucher weeks ago and now they want over £200 early termination fee for the TV, as you can image my anger over numerous calls and the promises I also cancelled the broadband, trading standards first thing Monday morning, also asked how to apply for a subject access request in regards to the phone recordings each time I have phoned.
Reviewer
Steve
Location
Bradford
Date
24/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not touch this company with a barge pull,had 3 months of hell with this company with my average speed of just 2gb,in the end after consultation,I sent them an email telling them I was cancelling the contract due to not getting the service they promised me,cancelled my direct debit with them and didn't hear anything for 3 week,they then took 2 monthly payments out of my bank without my authority, the bank refunded me my money,origin are now trying to get 2 years contract of me at £28 a month,and then to add insult I got a letter saying I owed £1000 before it had gone to a credit agency,do not make the same mistake as me,stay well away from this micky mouse company
Reviewer
Daniel
Location
Stirling
Date
21/06/2021
Ratings
Customer Service
2.00 stars
Comments:
The worst WiFi I’ve ever used service slow and useless to anyone who’s trying to study/work, gaming, or simply steam tv (so everyone). Customer service is awful at times have tried phoning a few time and taken over 45mins at times to get a real human (expect when I was cancelling) however the staff do seem nice and friendly when you get through, they do have a message board service which is useful to help with the many problems you will face with your WiFi and router if you for do continue with origin. I would recommend to avoid this company and shop elsewhere
Reviewer
Jack
Location
Falmouth
Date
20/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ORIGIN IS THE WORST QUALITY OF BROADBAND I’VE EVER USED. I have never left a review on anything but if this stops just one person from starting an Origin account then it’s worth it. It can’t cope with more than one person using it at a time and since I have switched it has been literally unusable, I know that sounds like a conspiracy but it took me 15 minutes to load this page just to leave a review. Customer service was pleasant every time I rang but the quality of connection is dreadful. It’s cheap for a reason, please do not sign up with Origin!!!!!
Reviewer
Kyler lewis
Location
havering
Date
17/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Been overcharging me for months which was credited to my account, later that same day tried to take money out of my account. So MORE bank charges.. and today they cut me off! So I'm unable to do any coursework for the next 24 hours through their error. Honestly the worst broadband!
Reviewer
Mrs lowes
Location
Pontefract
Date
14/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
I was told my broadband was £17.99 suddenly it's gone up to £22.99 im a widowed pensioner.. they have threatened to charge me £365 to £450 if l leave they seem to be desparately hanging on to remaining customers I've found another supplier with fibre broadband for £17.99 money is tight as it is l wouldn't recommend
Reviewer
Christine
Location
Leicester
Date
02/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never sent router inspite of repeated requests. Worse customer service ever. Informed I couldn't cancel. Don't bother. Bunch of cowboys
Reviewer
Derek Weeks
Location
Chelmsford
Date
20/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Of all the isp providers i have used this iS by far the worst by a country mile. Look very closely at cancellation on their T&C. The routers are either from a boot sale or from a previous failed provider. I never received not one second of WiFi from go live for 8 days so I cancelled. I received a bill for £413 x 18 months. I lodged a complaint. Whilst with the ombudsman origin sent my details to a debt collection agency. With intimidating and threatening texts. Customer service is totally absent. So Please please avoid this company. Stick to the bigger companies.
Reviewer
Gemma
Location
England
Date
11/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
awful wifi. Always get cut out in microsoft teams calls due to internet problems, so over lockdown doing university studying from home has been extremely difficult. Painful download speeds. Customer services have no idea how to help and we can’t stop the contract because i’ve heard of so many people getting charged leaving fees.
awful company that shouldn’t exist. DO NOT GET THIS WIFI
Reviewer
Adam
Location
London
Date
06/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ABSOLUTE DOG***** BROADBAND
and you can't even get through on the phone to talk to them.
Don't get it even if it's free.
Reviewer
Andrea Cecchi
Location
Londo
Date
05/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor service, customer care absolute unreliable.
I moved home, and I needed to transfer my wi-fi.
I tried to call the company, it took me more than twenty minute to have the chance to talk to someone.
Finally I could talk to Ms Georgia Finnie, who immediately informed me that my area was not covered by super fiber. I had no chance, I had to accept an ADSL connection. I made clear that the only day that work for me was a Monday, and guess what? Ms Finnie booked the appointment with the engineer on a Thursday. I have immediately sent her an email to point that a Thursday was not good for me, and she emailed me back that she would have rebook the appointment. Then nothing, she just didn’t come back to me. On another note she had the grace to giggle for my pronunciation, forcing me to repeat several time every single word. Maybe mine is not a BBC English, yet I normally don’t have problems of communication.
The Origin broadband is quite poor, the customer service is even worse. I would never suggest Origin Broadband to anyone. Unfortunately I will be stuck in this contract for another year and I will have to pay for something that is not really worth the money it costs.
Don’t do my same mistake.
Reviewer
Raif
Location
London
Date
24/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I never seen like company like them very poor and unprofessional and internet I hade to pay for a year but never use because was not working at all.
In the end the send me another bill saying is you final bill.
Reviewer
G Miekhaiel
Location
SOUTHEND-ON-SEA
Date
22/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Critical the poorest broadband in the planet
Critical: Quality
Very very very very poor quality and the cheek of them charging me for few months after my contract ended is somthing else.
Wouldn't recommend
The poorest broadband in the planet and they rip you off
Reviewer
mike dennis
Location
Broadstairs
Date
22/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
DON'Y JOIN ORIGIN. This company's ethos is one of lies & avoidance, evasion, Misinformation and giving out ******** - They refuse to put anything in Black & white through the post as a legal document which in my opinion should not be allowed as I am not well sighted. - Had I been told the truth & made fully aware of their policies & other matters of importance when I applied In October last year I would never have joined this bunch of Utter Crooks. -- I only transferred to Origin after being told by their "salesman"
SPECIFICALLY WHEN QUESTIONED that I could make calls to ONE Mobile phone in Nigeria and would still get free minutes. - That was LIES as I discovered after after I got a big bill where the Calls cost 50p per minute. On inquiry after eventually getting through their crap phone systems, I was told Nigeria is NOT ON THEIR LIST of countries. I have not been told WHY & They don't all sign off the same hymn sheets & Currently I would now have to pay over £350 to escape before April 30th 2022.
Reviewer
Pudd
Location
Burton On Trent
Date
17/04/2021
Comments:
Minus stars... Threatening letters saying I owe money, yet I paid what I owed them and returned equipment. Poor service, poor staff training.. Please avoid this company!!!
Reviewer
Halima
Location
WV3 0DS
Date
13/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They are thieves, can never get intouch with them on the phone when need for just instalment is needed and yet they take money off your account. Worst customer service ever , worst network ever. Speed = 0, reliability = 0
Reviewer
GFJ
Location
Hastings
Date
10/04/2021
Comments:
Consistently very poor service. Please be cautious about signing up if you rely on the internet
Please be cautious before signing up to Origin who I'm afraid have consistently offered a bad internet and customer service experience. Over a 4 month period I had only intermittent internet access with a total of 5 weeks during which I had no access at all. My neighbours in the complex had no such issues through other providers. I work from home, have children and as a family we rely on the internet. Needless to say we were severely impacted by this lack of connection. The issue was finally resolved following the provision of a new router and a very considerable amount of time trying to connect to customer services.
Sadly, our connection remainded poor and I requested a cancellation of my contract with Origin. I was informed that I would have 30 days of continued internet access however my connection was ceased several hours later. I rang customer services and after more than an hour waiting was reassured that I would be reconnected within 24 hours. This did not occur and I rang Origin again to be informed that my connection was ceased due to human error and the advice around reconnection was incorrect. I have therefore been left with my ability to work severely compromised and having to wait 7 or more days for a new internet connection.
In general customer services were polite and tried to help however repeated protracted waits, errors and misinformation and a fundamental failure to supply a reasonable internet connection means that I cannot at all recommend this company.
Reviewer
Karlos
Location
Elstree
Date
07/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please avoid this cowboy outfit at all costs, ive read through some of the reviews here, it looks like we've all experienced awful service, ive reported them to the ombudsman
Awful awful company dont go near them
Reviewer
John Hesketh
Location
MAIDSTONE
Date
01/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
People, please read all the reviews on these Cowboys who operate from Yorkshire. Absolutely CRAP outfit supplying a crap service and taking your money. Read up and do your homework as to why they get so many people making complaints about everything from substandard equipment that is about 4/5 years out of date, their billing and prices are made up over the phone and the best is the customer care services? Which is really none existence and the other Cowboys attached to the outfit are the debt collection agency. So be warned and take the advice of the worst reviews and work backwards you will see for yourself what a CRAP scamming outfit they are.
Reviewer
Anthony Prothero
Location
Cornwall
Date
01/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Broadband could not supply broadband for my grandparents and 3 months after paying for installation and agreeing to contract Origin still hadn’t organised installation at my grandparents house. I finally got hold of them (as noted as a person who can discuss account on my grandparents behalf) via online chat and discussed termination of the contract. They finally agreed via online chat and I sent them the router back as requested. Last week my grandparents received a letter from a bailiff demanding a payment t of over £400 for a full contract amount plus legal fees. They are bullies, can’t supply the service they promise, and have the worst customer service I have ever experienced. They have caused my elderly grandparents a huge amount of stress and anxiety and should be avoided at all costs. Disgraceful.
Reviewer
Sally
Location
Bristol
Date
27/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish I could give zero stars! Please avoid at all cost! Company is run by kids who have no clue. The company feels unregulated and if you want no internet for months on end, go elsewhere! My biggest regret is not reading the reviews from the start!
Reviewer
Robert Martin
Location
Desborough,
Date
18/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I was recommended this company by MSE as a cheaper alternative to EE but it turned out to be 3 times more expensive!Why?
Reviewer
chris0241
Location
Manchester
Date
16/03/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
We signed up on an 18 month contract, it was a cheap and cheerful package and sign up was efficient and friendly.
We initially got reasonable speeds of around 55Mb (76Mb was forecast upon sign up).
Unfortunately things changed fast. During the pandemic, Origin were impossible to get hold of on both the phone and chat. The emails received are 'no-reply' addresses.
Now, the contract is up in 30 days and I've no intention on staying with an uncontactable company.
Reviewer
reece
Location
Chelmsford
Date
12/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This has to be the worst internet provider. the companys payment services are down and i've contacted online, over the phone and via the 'online portal' to try and make my payments, they haven't been accepted due to a fault on their behalf. I then spoke to an advisor and they assured me my connection wouldn't be ceased due to the mistake on their behalf. Later on during the week my internet suddenly stopped working, this was at 8PM so no one could be contacted at this time (very convenient), i have then spoken to 4 different people since and each one of them have told me different things regarding my account. I then got told I would receive a phone call from a member of the management team and haven't heard anything since. They have 0 customer service, their internet connection is average and considering a lot of people are working from home during a global pandemic, the sympathy from a company like this has been pathetic. I would never recommend this company to anyone, not even my worst enemy. absolutely disgusted.
Reviewer
Ben
Location
Edinburgh
Date
11/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I am honestly absolutely livid with this company. For any students who know how bad Circuit Laundry is as a company, well, Origin is worse hands down. Absolutely abysmal customer service including flat out lying about additional fees, often extremely slow responses, never able to talk to me taking into account previous issues so everytime I had to start all over again. Slow wifi speeds and wifi that cut off. Never had any advice that helped to solve this issue and never had any offer from them to come round and actually take a look at the problems themselves. Often waited 30+ minutes for each response from their live chat aswell, several times i waited over 12 hours for the same "live chat" only to be given the same piece of advice every single time which i told them every single time did not improve my speeds at all. They do not allow me to cancel my contract early and i cannot legally cancel early under the precident of false advertisement and insufficient speeds/service because Origin as a company publicly do not comply with the up-to-date UK broadband consumer rights. They are literally a scam company who know they are ripping people off and its disgusting that they are allowed to offer their "services" at all to unwitting customers. Wasted so many hours and hundreds of pounds with them after being tricked by an employee of theirs on the phone into signing a contract with them. Since eventually I had to buy a new contract with BT to run simultaneously with this line as this one was essentially useless and I could not cancel or claim compensation. Never in my life been so angry at a company.
Reviewer
Ian
Location
Belfast
Date
23/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Origin broadband a bloody joke won't let you spk to a manager they relate thru 3rd party absolutely disgrace of a company they want your money but don't want to fix the problem with broadband then send it on to a a debt collection agency for the amount that's not owed read the rest of there reviews and being investigated with ofcom well anyone looking to go with this company please stay clear there good at getting right back to you when u leave a review but can't get back to u when you have a problem with there service and for the team Manager she is a disgrace to the company can't even talk to me on the phone and that's meant to be a manager well that speaks for itself attitude stink over email well I will make sure I warn everyone about your company and how pathetic yous are as a company and believe me I hope the company falls round yous slowly but surely FOLKS STAY CLEAR OF THIS COMPANY BEWARE all nice at first when they want you to sign up and then all down hill from then STAY CLEAR!!! wait to you see how quick they reply to there review now
Reviewer
Ben
Location
Edinburgh
Date
18/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
They are a company of crooks who will straight up lie to get you to sign up and then once you are past the initial 14 days and cannot cancel anymore they offer no meaningful assistance whatsoever, the waiting times for customer service are ridiculous, the communication within the company to help solve customer issues is almost zero - mostly they just wont ever get back to you - especially if its about low speeds. Cancelling their contract does exactly the same as continuing it for its full term. Despite the fact they told me straight up that i would be able to cancel for a fee
Reviewer
Asa J
Location
London
Date
11/02/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
We went for the basic option (£17.99), and got what we paid for. The internet would cut out once a day or every other day for about a minute, which is frustrating when using streaming services etc. There is only the two of us, so it wasn't a case of overuse. The most frustrating part is that my contract ended, yet Origin are still taking the monthly fee! I've reported it, cancelled my direct debit etc, but it is still happening. When I have spoken to the customer service team online, they are very slow to reply, act like this is the first time I've raised the issue, and tell me that have to raise it with someone more senior! I just want you to stop my account! Terrible service
Reviewer
Joseph
Location
Halesowen
Date
09/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Nothing good to say at all about this company! Promised between 35-45mbps and couldn’t of been any worse I was getting around 1.5mbps and yes I mean 1.5 not 15. A friend of mine who worked for virgin has said that it’s the worst internet he has ever seen ! Downloads that take my friend 3 minutes take me nearly 2 hours. Don’t go near this company as they don’t care about you once signed the contact and paying. The cooling off period that you get to cancel if your not happy ended the day after they finally put my internet live so I had one day to cancel.
Trust me and every other review on here don’t go near them !
Reviewer
Sandra
Location
Stevenage
Date
08/02/2021
Comments:
Disgraceful company, ORIGIN ARE SUCH A BAD COMPANY, CUSTOMER SERVICE DOES NOT EXIST,PLEASE DO NOT GET INVOLVED WITH THIS COMPANY THEY ARE AN ABSOLUTE NIGHTMARE, they caused me so much stress, never ever actually got connected, their service is disgusting.
Reviewer
Salim
Location
London
Date
05/02/2021
Ratings
Customer Service
2.00 stars
Comments:
always disconnecting
link down
no response from server
56K is faster
super slow
not reliable
Reviewer
sidoniebond
Location
east sussex
Date
05/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Not used....due to poor business practice
Reviewer
Tim Hoy
Location
Hadfield, Derbyshire
Date
27/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They got one star because zero wasn't an option. Non existent customer service. they take almost 2 weeks to get round to connecting (if you're lucky enough to get a connection - I wasn't) and then even if you cancel within the 14 day cooling off period, they'll try and fine you £668.31 for early cancellation, sent via a text from CRS that you can't reply to. At no point did my broadband ever work and they failed to answer the phone. Useless, time wasting not fit for purpose. Has anyone started a class action for these shysters yet? If so, please get in touch because I'm in.
Reviewer
Suck Your Mum
Location
London
Date
21/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only positive thing i can say is that they answer your call when needed help. Other than that I WISH THIS COMPANY SHUTS DOWN THEY DON’T FULFIL THEIR TRUST. I was on call with them today. They told me when i bought the broadband there will be guaranteed connection but guess what my pc is in my loft its not like im going to move my pc downstairs to do my work as theres no space the guy we had on call said we dont guarantee wifi but i said i was told i would be guaranteed with wifi hes like well no companies do that i said well you wanna challenge me im a IT student, virgin media has guaranteed us but it was pricey after our contract. BT has guaranteed in the past, Plusnet has guaranteed, SSE guaranteed, TalkTalk has guaranteed. What guy replies saying there is no guarantee what a SHIT service
Reviewer
Melissa
Location
London
Date
20/01/2021
Comments:
Made me wait 2 weeks for a engineer and then he never turned up on day and never made me aware of this and I have had to call them 5 times in the past 24 hours about if they are going to send someone else but they keep talking about there system please please do not get bb from they guys unless u want to end up like me they took my money and have me no internet
Reviewer
You Are Awful
Location
London
Date
18/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most awful wifi ever, it says wifi can reach up to my loft well guess what im using my data, im only 18 how the hell am i going to constantly pay for my bills especially during COVID Lockdown?
Not only that two of your colleagues said to me that why is everyone using wifi at the same time, well i replied saying well aren't we supposed to do our school works and online class? the guy replied saying well i enjoyed when i didnt have school or college and i still got into uni well thats not a good representation to the youngers or to their kids or to anyone. Absolutely a disgrace telling my father that you guys are good well to be honest im studying IT Network i will somehow find a way to shutdown your business and lying about the speed!
NO ONE PURCHASE THIS BROADBAND OR THEIR TV PRETTY MUCH BOTH OF THEM ARE AWFUL IT'S WORST THAN HAVING NO WIFI
Reviewer
Asen
Location
Hartlepool
Date
17/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My experience with the Original Broadband has been horrible to say the least, I can't describe how many vulgar, arrogant and rude people I met in their chat bot. I ordered by phone around September 25, 2020 and waited for them to connect me for a month, when they finally connected me, the internet was terrible, unstable and I didn't really have internet in the living room because the Operarich socket in my property is in the small bedroom upstairs. I corresponded to return the router and cancel under the 2014 law for goods and services ordered remotely. They told me there was no problem and I returned the router by royal mail, not owing a fee as I had already paid initial payment on the date of ordering and paid £ 22.99 for a real three days on the horrible internet.
I thought we separated as civilized people, but on 14.01,2021 I received an email for a final bill of £ 413.82 payable over a seven-day period for an 18-month contract, and I have no contract either by post or e-mail. Now the saga continues with a complaint and if necessary I will file a lawsuit against the dishonest Internet trader. Be careful, absolutely not recommend them never evar with them.
Reviewer
Ginny
Location
Eastbourne
Date
13/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst Fibre Optic Broadband on the market. Very choppy and unreliable speeds during the day and nothing special at night either. Only fibre Optic I've ever had that can't even livestream anything without buffering. Very shady customer service as well.
Reviewer
Mohammed
Location
Forest Gate
Date
13/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shit WiFi useless service sitting on the call for hours doing the same process to get the wifi work properly for maybe about a day then one day later it goes back to normal shit wifi. Im a IT student and i know how wifi works and i know out of all the wifi broadbands we had this is the most shity wifi in my house. I mean its cheap says its gonna give out that much of mbps but does it really? Answer is no it gives out 9.0 or maybe 15 max thats it
Reviewer
Beverley McKinney
Location
Swindon
Date
12/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company has done nothing but lie to me from the beginning, I was given an installation date of 18-1-2021 then it was changed, on the same day to 2-3-2021, I cancelled and was promised that no money would be taken from my account even though I cancelled on wed 6-1-2021 payment was taken on the 11-1-2021. Sky and virgin DO NOT take money before installing and still give you a 14 day cooling off period then bill you. This company are not to be trusted and by the feed back I've read not any good after installed. My advice is to avoid them like the plague
Reviewer
Heather
Location
Glasgow
Date
09/01/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Comments:
So for a whole year I haven't had a great broadband reach or speed. That I can cope with, what I can't cope with is. Taking money out of my account when I have credit. 3 times now this has happened. So if you ever expect origin to honour any credits they may give you for whatever reason you'll be very disappointed! I will be changing provider as soon as I can
Reviewer
Colin johnson
Location
London
Date
30/12/2020
Comments:
Con cancelled this in November ,still won't pay me my money back,they say oh we sort it out done this few times now and they say the same oh we sort it but dont
Reviewer
Connor Buckley
Location
Colchester
Date
23/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Our situation as concise and informative as I could write:
- Started to set up the contract in September.
- Two week wait for an engineer that didn't come.
- Another two week wait for an engineer that left without saying goodbye. Router plugged in but no internet connection.
- Another month past with us trying via phone and online chat to set up the internet.
After two months of having no home broadband we decided to cancel the contract as we'd spent so much money of mobile data to attend our lectures, watch movies, recipes, ect.
We changed to Vodafone who set up our internet with a great connection exactly 15 days of us requesting a contract.
Another month later we receive a "Termination Fee" from Origin, a provider that not only failed to provide but caused us stress and a HUGE waste of time. (waiting for 50 mins on the phone after three transfers of "hello how may I help you").
Absolute scam!
Reviewer
Smijo Enthungal Loocose
Location
HEREFORD
Date
12/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very poor connectivity,very poor customer care service,very poor dealing with complaints,even after I cancelling my contract within 14 days they asked us to nearly 300 pounds for the cancellation fees.after receiving that I filed a complained regarding the above I didn't get an answer even after 12 weeks,I did followed up regularly.overall, very poor customer service.I NEVER EVER RECOMMEND ANYONE.RATING 0
Reviewer
Ummar
Location
manchester
Date
09/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
what kind of a broadband company cannot provide me a copy of my Contract, some sort of proof, agreement, or a letter to say they are my Internet Supplier, just generic terms of service. they say its a verbal contract, and then if I want to cancel its a £400 fee, for the remainder of time. i have Pasted my discussion below ;)
Me: I made a call yesterday regarding my account with yourselve's and I spoke to someone called Laura, she said she has escaleted my request to a Manager and I have not heard anything as of yet
Wed, 10:44 AM
Amy
Ok let me check
Me :ok thank you
Wed, 10:44 AM
A
Amy
We wouldnt be able to send confirmation of the payments. Have you logged into your customer account?
Me :yes i have Viewed my account and there is no documentation avialible
Me :i dont even have access to the contract for my records
Wed, 10:47 AM
A
Amy
The terms of service are available on the website. As a bill hasnt been generated this may not show anything just yet but should show your initial payment. The bill will be generated in the next week or so and payment will be due 1st Jan
Me : please can you send me my contract or my Ageement or my proof of purchase as i need it for my billing record, there is nothing downloadable on my online portal with yourselves
Me : am I in a contract with my account with yourselves?
Wed, 10:51 AM
Am
Amy
The contract is a verbal contract and the terms are available on the website
Me :so basically you cant provide me with any sort proof, agrrement,contract or a letter to say you are my Internet Supplier, just a terms of service
38 minutes ago
A
Amy
All this information is available in the customer portal. The contract is a verbal contract
Me : do you have a 14 day cooling of period
34 minutes ago
A
Amy
the cool off period is from the day you sign up until the day before you go live
Me : whats my cancellation rights with this verbal contract?
32 minutes ago
A
Amy
If you cancel after you go live the cancellation fee would be the remainder of the contract
Me : what would the cancellation fee be then?
30 minutes ago
A
Amy
around 400 pound as this is the remaining payments of the 18 month min term
Reviewer
Angela
Location
Longniddry
Date
02/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t be tempted by the price tag , over 6 months with no service and STILL waiting on refund. Customer service worst I’ve ever experienced. One star too good!
Reviewer
John preece
Location
Croydon
Date
01/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst provider of broadband period I had nothing but grief and stress with this company so much so I'm putting in a complaint about them and there awful service
Reviewer
S hopper
Location
HASTINGS
Date
27/11/2020
Comments:
Diabolical!! Done 2 reviews on trust pilot, a katey lady said she would contact me eventually she did, I emailed her and had no reply..do not use them I have cut and paste my last email
Hi Katey,
Thanks for getting in touch, its a step forward in the right direction hopefully!
OK, I have 2 phone lines at my property, 1 in the annex and 1 in the house. The annex is still running BT Internet, and the house is running Origin. They both use the same cable from the exchange to our house, then the cable splits, to both property's.
As Origin WiFi is so abysmal I have connected BT boosters to the annex Bt router, I am getting an average of 40gb from this at approx 20m from annex.
if I stand next to the Origin router with the same devices then I'm lucky to average at 10gb and constant drops, which is awesome when trying to watch TV programmes.
If it is true that all calls are recorded then if one was to go through the recorded transcripts of the sales person whom sold me Origin, it was clear that I was told Origin will beat or better BT! oh! how wrong!.
I have had a chat with the tech team and tried different channels as suggested, and I have also checked the gb speed hard wired which is great, but this is 2020, everything is WiFi, phones, fridge, printer, TV, laptops, tumble dryer, etc, etc,
So I would just like what I was promised, nothing less! I was told I have the best you have, which I asked for, so, does this mean origin are not that great?? now if this is the case then fine, end my contract and let me go, but I'm not prepared to pay £400 odd pounds to leave the contract, when you are not supplying what your sales person has promised.
Its a bloody pain, but I can do reviews every week or so, I would rather not! I would like whats promised or let me go no strings attached.
Reviewer
Joanna L
Location
Hoyland
Date
27/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A total waste of money and energy! I signed up because my cousin was a manager ( head of service) . The box I received was the wrong one, the replacement was meant to be sent by courier that same day but it turned up in 1st class post on Monday. The internet barely worked, kept dying but the phone was ok. I moved and swapped my home with a friend next door who was then accused of still being me ( we were a close group in the block so shared friends and the numbers called were always going to be same) . Their service was disconnected because of their refusal to listen. I moved away and it’s a good thing they didn’t believe that because they billed my friend £318 for calls neither of us had made. The company had many good reviews at first, the customers who didn’t know the staff obviously didn’t know that the Lowes and Frain reviews were put ups ( family members) . Lowes being a manager and Frain his partners surname! Another one - Cole is his mothers name. I added a trust pilot review to the extensive list of negatives last night and i was accused of being fake. i added a new one to replace it today , accused again. Then a whole batch of good reviews have popped up dated TODAY! What does that tell you??????
Reviewer
Tara
Location
Wales
Date
25/11/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
DO NOT WASTE YOUR MONEY currently have less than 1mb download speed when average is supposed to be at least 7mb, DOUBLE NAT and they want us to pay an EXTRA few pound a month to get rid of DOUBLE NAT. Also just a complete waste of money and we are switching soon to maybe virgin media or sky. Any internet broadband that can GARUNTEE good download speed. Currently with Origin it takes roughly one hour to download a 67mb file. Terrible poor internet supplier. They should be ashamed.
Reviewer
Abi kufo
Location
Date
25/11/2020
Comments:
Origin broadband are classic scammer, please stay away from them!!!!!!!!!
They said I owe them £768, and I did not use their service for one day. When i connected the box there was not internet, and a friend told me to call them to cancelled the contract, I called origin, but they refused to picked my calls, and I sent them emails, that I am returning their I would need their address so that I can return their box, and never replied. I cancelled the direct debit,but they use my debit card details and took another £27 unauthorized. Now they have taken my name to CRS credit collector that I owe them £700 plus, I have been having sleepiness nights because of this issue I did not even use their service at all.
Reviewer
Alex Jones
Location
Swansea
Date
22/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The only positive I can add about Origin is that we received our router only 8 days later than we were meant to... I know people have waited a lot longer.
We pay £23 a month for what is meant to be up to 36mb broadband. However, we have never received anything over 6mb speed. We have contacted them on numerous occasions to which they say everything is fine with our network. Even though it is not even possible to watch Netflix without it buffering every 2 minutes.
Now they want to charge us the full term of the remaining contract to cancel it... even though we have never received anywhere near the speeds they promised us when taking out the broadband contract.
I seriously advise anyone looking for a broadband service provider to avoid Origin like the plague. I can only hope that a Trading Standards investigation comes down on them hard!
Reviewer
Trevor Light
Location
Blackburn
Date
17/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute worst internet provider in the UK.
Only getting 2 mbps yet the technical team just fob it off. Contacted Trading standards in Brighton who are investigating hundreds of Origin complaints. Avoid this Company or regret it tied to long contract or get out charges.
Reviewer
d1n0
Location
Yorkshire
Date
15/11/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Been with them for just over two years the basic router gave me less than 20 Mb download so I complained and it went up to just over 40 Mb. I later bought another router and input all the details and it kept dropping out every couple of days, the second PC, in the bedroom wouldn't connect whereas with the basic Asus router it did 90% of the time.
After a few weeks, the router I bought wouldn't connect at all so I went back to the one they supplied and even that was cutting out on both PCs.
During the day the bedroom PC won't connect but on a night it can get a connection, sometimes it is intermittent, I have trouble watching Amazon or Disney + and have to turn the PC off.
They offered no increase for 30 months but I might be moving providers in a few months if they increase the monthly fee by too much.
Reviewer
oliver
Location
leominster
Date
14/11/2020
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
had delay ordering because they had issue with number porting but apart from this good speed for my area and for £19.99 month cheapest fibre around
Reviewer
Trudy zorzi
Location
Antrim
Date
11/11/2020
Ratings
Satisfaction
1.00 stars
Comments:
You took my payment when I rang to see what was happening I was told it was cancelled I'm still waiting for refund no explanation why I have a good credit score always pay my bills so not happy
Reviewer
Kevin Pickles
Location
Nottingham
Date
11/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a bunch of thieves I didn't recieve anything off them after they failed to deliver the monitor to my home and now the daft ***** are trying to bill me £800 for nothing .stopped my direct debit .dont anyone be threatened by there debt collecting methods as they are powerless .And they dare not take you to court to see a judge as with all these reviews as evidence they'll get slaughtered. Email the director direct who,s only about 20 and let him know what a **** company he,s got
Reviewer
Nick O'Rourke
Location
Nottingham
Date
10/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely ******* awful.
Charged me for a contract despite emigrating to a different country.
Threatened me with legal action at the end of the contract despite paying contract entirety.
Then said I could have a 3 month refund on my contract for the inconvenience.
Never received it.
That pretty much sums up Origin in a nutshell.
****, slow and sinister.
Reviewer
STEPHEN
Location
GRAVESEND
Date
10/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They promise what they can't deliver, then try to bind you into paying the term of the contract to be able to rid of them.
Unreliable, giving you speeds less than 10 mbps, even though you pay for the super.
Reviewer
Matt C
Location
Horncastle, Lincolnshire
Date
10/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had origin since the start of the year, started off ok. nothing more. but it has got so bad of late. i have got 3 spare routers in the house, along with the one sent out from Origin, and none of them work on some days.
its an absolute joke, they never take a direct debit payment on time. i questioned it one time, and they just said it will come out when it comes out.
it isn't often you are happy to pay to get rid of a service. AVOID AT ALL COSTS!!!!
Reviewer
S hopper
Location
Hastings
Date
06/11/2020
Comments:
Diabolical don't do it!! I have 2 phone lines running through 1 cable, 1 line bt broadband, 1 line origin (changed as sales man said it would be as good or better and cheaper) definitely cheaper but Diabolical, not a patch on BT, wish I hadn't changed and now cannot get out for 2 years, so origin says no problem as I get a good service to router, but the WiFi is rubbish keeps dropping and slow, doesn't happen with bt line!! Don't do it!! Its rubbish, and tech are as useful as a leaking roof, I have warned you!!
Reviewer
Muhammad Naeem Khan
Location
Ilford
Date
04/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They asked to be not worried about my previous suppliers and promised to repay me 130 pounds which my previous suppliers charged me for the final bill. In the end they totally changed their statement and offered me 20 pounds. If you don't want to be scammed please stay away from them as in the end you have to go to the court like me to sue them
Reviewer
Katherine
Location
London
Date
03/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Zero stars! STAY AWAY! WORST CONNECTION IN THE WORLD!
Reviewer
Steven bradshaw
Location
Accrington
Date
31/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID THIS COMPANY AT ALL COSTS, absolutely shocking con ection/customer service the lot, paid for the faster wifi what a joke cannot even run a single tablet without buffering, do not use the company
Reviewer
Kevin Pickles
Location
Nottingham
Date
29/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What useless set of cunts .no more to be said
Reviewer
Kevin Pickles
Location
Nottingham
Date
29/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Nothing but thieves don't honour there own contract then try billing you for pulling out of an agreement they don't honour .should be shut down asap
Reviewer
Tray
Location
Liverpool
Date
28/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I ordered origin BB and Tv, received the router which never worked never received tv box so cancelled 2 days later. Then phoned the following wk to ask for confirmation Which I never received. This continued every week a phone call for confirmation of cancellation. Eventually received a refund but still no confirmation email. Only to then receive email asking for £225 Stating if I do not pay they are passing me to a debt collection agency. Please avoid at all costs
Reviewer
Maharg
Location
Swansea
Date
27/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE this company. Paid for a year upfront and the broadband has never worked. Impossible to get hold of by phone, they drop chats. Did not call back at time agreed. Refusing to refund. ABYSMAL worst customer service EVER
Reviewer
Cain
Location
Plymouth
Date
26/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So I pay £17.99 a month for 30 days of WiFi, but the router literally only works for like 5 days, I say work... I can’t even run one phone of this stupid ‘broadband’ if it’s even worth that name. It’s quite funny though. They never seem to be able to pick up the phone within 3 hours but damn they take that money with 2 minutes of the day it’s due (yes they literally took the money out at 00:02) robbing bastards, I never even consented to direct debit which makes matters 2x worse. Please, nobody use this excuse of a WiFi provider. I am also a college student, with a college that prefers me to work at home/if possible. Please everyone. DO NOT BUY.
Reviewer
Bianca
Location
South Wales
Date
25/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID AVOID!!!
My broadband has been awful for months. My devices buffer constantly. I reported this to Origin, they advised there was a network fault. One minute I was told I needed to make an appointment for Open Reach to attend, when I did this, I was told it's external and I don't need to be home. No word of a lie, less than an hour later, an Open Reach engineer arrived, surprise surprise, he needed access inside my house, good job I was home!!! He was here for 5 hours, in the end he changed a line, taking a chunk out of the front of my house. He left assuring me the fault had been resolved. That evening, my broadband was worse than ever, I again contacted Origin to be told that there is another issue, which I was not informed about in the first instance, so there was in fact two faults. This has yet to be resolved. I have been waiting over a month now for the service I am paying for. The staff are rude when you contact them for updates. I have been told "it will be resolved as soon as possible, it could be hours, days or weeks, I don't know". Wow, that's brilliant customer service. I also reported the damage to my property, to be told I had to contact Open Reach myself to complain... ummm no, I am Origins customer, not Open Reaches customer. You have instructed them to attend and do the work, you therefore are responsible for dealing with this complaint.
I am currently working from home, with great difficulty. Origin do not seem bothered in the slightest. My contract doesn't officially end until June 2021. However I have now contacted another provider to leave this shambles of a company ASAP. And I will be taking this down the breach of contract route as I have continued to pay my bill each month despite receiving awful service.
Goodbye Origin!!! See you in court!!!
Reviewer
Anonymous
Location
Wales
Date
24/10/2020
Comments:
Absolute worst company I have delt with in my entire life.
3 hours and I'm currently still on hold. No internet for 3 days! What am I even paying for.
Considering I have to work from home due to lockdown and I am a key worker to clients as a health professional, this is an absolute nightmare!
Run while you can from this company.
Reviewer
Cj
Location
Ashford
Date
23/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse network I have ever used and very very horrifying and poor customer relations.
Reviewer
Dan
Location
County down
Date
22/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Terrible, customer service are useless. One member of staff told me I was laying my internet was working fine when it was off for days. Internet goes off all the time- unreliable. Changing
Reviewer
Reo smith
Location
York
Date
22/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I can’t stress enough, do not go with origin. I’ve been on hold for an hour, I’m only asking why the wifi is down.
Reviewer
May
Location
London
Date
17/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
HI PLEASE DONT GO WITH THEM HAVE THREE PHONES IN THE HOUSE CANT CONNECT TO THE WIFI HAVE TO USE THERE OWN DATA REALLY IS RUBBISH JUST CRASHES THEN AFTER FORTY MINUTES WAITING TO FET THROUGH THEY SAY THERE IS NOTHING WRONG WITH YOUR LINE LIERS THEN THERE IS COMPLAINTS PHONE SAY THEY WILL LOOK IN TO IT BUT NO ONE CALLS YOU BACK OR THEY TELL YOU TO BUY BOOSTERS FOR THEIR AWFUL SERVICE
Reviewer
Sue
Location
Hailsham
Date
16/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My broadband was slow but ok, but no incoming calls. Origin claimed everything was ok, but a Openreach engineer disagreed. Origin failed to get my line working.
Reviewer
Lisa davies
Location
West Midlands
Date
16/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Been with these for a couple of months now and I'm still waiting for the customer portal issue to be resolved How long does it take to sort out a technical issue so I can at least view my account?? Tried the 'live chat' and end up waiting up to 40 minutes to speak to someone even thou they apparently reply in 10 minutes or so? Sort out the portal issue please!
Reviewer
Leigh Brown
Location
Sheffield
Date
15/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely horrific customer service, technical support and broadband service. Do not sign up with Origin. I wish I had read the reviews beforehand. Live Chat isn't 'live' chat. You possibly get a response 30 mins - 2 hours later, can't get through on the phone, nobody gets back to you, internet intermittent but apparently 'stabilises' after 10 days of joining (what a joke, I'm 1 month into my 'contract').... oh and by the way, i've not been able to logon to my customer account to view my 'contract' as their system is down...what a joke!!!
Reviewer
Hester
Location
London
Date
13/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only works within 1m of the router, paid for most expensive package but download speed is barely 20mbps
Reviewer
Rupert
Location
Pembrokeshire
Date
06/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signing with Origin was a bad mistake. We do not have the internet most of the time, when we do the speed is pre-2000 dial up modems. The customer service is substandard. First you have to wait an hour to get through to them "first tier" ( that is the people who do not know what ping is). They lie most of the time saying the outage is nationwide for all ISPs and the open reach are working on it. That is to avoid paying a compensation. And so you are left with a paid upfront annual contract and no Internet. The only advice is to AVOID these people or loose your money.
Reviewer
Carolina
Location
Newcastle
Date
05/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company!!! Never installed the service and it’s been 3 months that I’m asking for my money back. It takes hours someone pick up the phone for telling you “we are trying to fix you problem please wait”
Never join this please !!!!
Reviewer
Andy
Location
Wales
Date
03/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cowboys is the word i keep reading regarding this mob. They promise you the earth then when they fail to deliver send threatening messages. What kind of company harasses the elderly?
Reviewer
James
Location
Scotland
Date
28/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Like others I wish I had read the reviews. This bunch of cowboys really do not care, they just want your money. Delays in installation meant I wanted to cancel, but like an idiot I didn’t check the small print, and cancellation has to be 24hrs before they go live, which means all the advantage lies with them. There are much better out there, and hopefully you are reading this before you sign up.
Reviewer
James
Location
Worcester
Date
25/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Con artists. Taking legal action. Don’t reply to anything or answer calls with no internet since it started. Evidenced screen shots of over 10 emails and 6 call
Logs.
They need to be shut down.
Reviewer
Lin armstrong
Location
Coventry UK
Date
24/09/2020
Comments:
No stars for anything ! The Irish guy who talked me into signing up was nice! Then no connection lots of very young lads running about pretending to connect my tiny router !! Really wish I had read the reviews . It’s not really an internet company it’s just a scam to get £18 out of people. Now I can’t get in touch on live chat or e mail. They aight to be taken to court for fraud.
Reviewer
Courtney
Location
Bishops Stortford
Date
24/09/2020
Comments:
Terrible we applied for broadband first payment taken they sent rouyer to a completely different address spent an age on hold to find out where is router
We then got a bill for nearly £300 even though we cancelled it and never had broadband or any other service from them intersting to know how they got that figure
Apauling
Reviewer
Lily
Location
Stanton
Date
23/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service for cancellation is horrific. 45 -1 hr wait with responses that are vague, rude, and a 30 min wait between each reply. They should use a bot.
'Possibly there's an extra fee, we'll let you know when it happens' - is unhelpful and poor business.
Contradictory information from customer service. Online portal down. On phone customer service for cancellation says the equipment is for you to keep but contract and chat says you must return at your own expense or you will be fined 40 pounds.
Reviewer
Chris O'Sullivan
Location
dartmoor
Date
23/09/2020
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Comments:
This is by far the worst company I ever dealt with, My router fails to recognise my password 90% of the time, I can't watch films or TV without it dropping out every few minutes, Even worse for me I got the contract as I am starting college, Lessons have become remote for the main part due to covid, It dropped out 7 times in the first 90min lesson, The oonly way I get contact with anyone from origin is to go online elsewhere and act as a prospective customer, They fone me 9am next morning but still have not spoken with technical support 60days later DO NOT WASTE YOUR MONEY OR TIME
Reviewer
Jon Cicconi
Location
Gainsborough
Date
22/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst broadband provider I have ever had the misfortune to have tried!
Do not sign up with them.
Sent out router saying it would all be set up, conveniently 14 days after signing up so cancellation not possible.
No service.
Then an email from them saying BT had asked them to switch, (nothing to do with me)
Gave them another week to sort it out and nothing happened so called to cancel.
Heard nothing until today when I’m sent a bill for £270!!!
Horrible company, poor service, dirty, underhanded, ripoff Britain at it’s finest.
Reviewer
David
Location
Stafford, West Mids, UK
Date
21/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Truly awful support. Seriously, brain dead and extraordinarily slow. I have spent a total of NINE hours with their "live" chat team. After the first 3 hours they identified a fault on the line and told me it would be fixed in 48 hours. 3 weeks later and 6 more hours with support, nothing has happened. Every time I go back to support, the morons just read off the tech support script, and when I tell them repeatedly that I have already done this and they have already identified the fault, they just read the next line on the script. Their staff are incapable of independent thought - they should just use an AI bot, at least that could reply more than once every 30 minutes!
Truly, truly dreadful company. Avoid like your life depends on it.
Reviewer
Oliver Stone
Location
Tyrone
Date
18/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was sold a broadband package, they never installed it, refused to cancel the agreement, and have ignored my letters of complaint. I ended up just cancelling the DD, maybe now theyll get in touch. It turns out Fibre optic isnt even available in my area, and they still sold me the package...
Reviewer
James McIntosh
Location
UK
Date
17/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Having just set-up a new contract with Origin I tried to resolve 2 issues.
1. Broadband speed about half the download thery said they provide and..
2. The router I received is so small it doesn't provide coverage for the whole house (3 bed semi!!)
I asked to cancle mu contract to find this conveniently expires 14 days after you commit to them up to the day before they connect you. So, there's no way to cancel the contract after you get terrible technical advice on day one without incurring charges.
Aparently a wireless router will give a greater coverage area when the broadband speed increases - my technical representative said I would have to buy a router from them that should provide the coverage they promised before agreeing to change from EE.
Beware of this company, they do NOT provide faster broadband nor do they provide an appropriate router to cover a small semi
Reviewer
Mariana
Location
London
Date
16/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
OMG, since June and now we in September I'm trying to fix my problem and every time when I call I'm receiving different explanations and every time they asking to check line and speed test.
Very bad customer service every time when I ask for manager or supervisor the answer is she or he very busy. Asking to call back, guess what.
Reviewer
Colin Woolley
Location
Birmingham
Date
15/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
What a nightmare, if it didn't cost so much I'd buy myself out of this contract. Worst broadband I've ever had since dial up. Basic router that struggles to get through 1 brick wall, cuts off regularly.
Reviewer
Mohamed
Location
Reading
Date
12/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would I cancel my order. They took the money fast and I haven't received the service yet. Everything is going wrong so far. I left my previous ISP is worst but this one is worst so far based on my experience.
Reviewer
Itai Katunga
Location
Bracknell
Date
12/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
This is the worst internet provider I have ever used, I have only been with them for 3 months and have been unable to stream any media over the router they provided. Nobody seams to know what they are doing .I phoned them numerous times but the tech team was unable to resolve my issue and was even told that 6 devices were to many to connected to the router.
I have now switched to my previous supplier and waiting to see if they will demand their cancellation fee, which I plan to deal with the same way they dealt with me!!
Reviewer
Michael wrright
Location
Draycott
Date
10/09/2020
Ratings
Customer Service
1.00 stars
Comments:
I wish to cancel my order with origin i was told I would get a installation dates within in 4 days still not got one as I am still within 14 days I wish to cancel service is abysmalbeen on the telephone over a hour trying to speak to someone with no luck and having read all the reviews I wont be bothering .
Reviewer
Iwona
Location
Redhill
Date
09/09/2020
Comments:
The worst internet provider company. Call them several times and still they can't fix the problem. The signal cuts through, so I can't get my work done. Honestly, don't waste your money on them.
Reviewer
David
Location
Stafford
Date
08/09/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute trash. Line speeds of half what I used to get with Plusnet. When I tried to get their tech support to help, many hours were wasted with incompetent staff who can only read off a script, and when they reach the end of the script they just stop replying. Even when they said they were going to fix the line, nothing happened. It takes hours on their "live" chat for a 5 minute conversation, and they don't even bother reading your replies. Might as well talk to a brick wall.
Seriously - avoid origin like your life depends on it. They are the worst broadband providers I have ever had the misfortune of joining.
Reviewer
David
Location
Scotland
Date
07/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the biggest joke of an internet I have ever seen in my entire life. I am like 90% sure this broadband is based in a 14 year old's garage with about 2 employees. I get 1mb download, and the highest ping spikes I have seen in my life, if anything shutting down your garbage tier internet would be the most professional thing I have seen from this company. what a complete joke, they have the audacity to say '' GAMING INTERNET '' yes if you like getting throttled and having 180 ping, sure it's gaming internet, I HIGHLY SUGGEST NOT GETTING THIS BROADBAND
Reviewer
Frank mcnulty
Location
Kinlochleven
Date
05/09/2020
Comments:
Ridiculous. Been waiting 8 days for my wifi to be turned on. Endless excuses about engineers. Been on hold for nearly 6 hours over a week. Wish I had read the reviews first
Reviewer
elwi sayed-tanani
Location
london
Date
05/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
New customer
Router installed correctly, all lights are on
Held waiting half day... No engineer as instructed
No broadcasting ,can't be seen on devices
30 minutes waiting
Technical support asking me to do further attempts to reprogram the router beyond my physical ability
Customer service can't provide help...back to technical ...no answer after another wait
Seems that router is either mislabelled or faulty
Failure of service is total
Code of service is not affected..
Reviewer
luke waters
Location
Attleborough
Date
04/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the worst company i have ever had the misfortune of dealing. We were given faulty equipment, overcharged, Lied to, I'm suprised this company is still trading!!!
Reviewer
Vanessa Taylor
Location
Leigh Lancashire
Date
03/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely please don't waste your good money on this company. The customer service is none , it will take you days if you're lucky enough to get through. The Broadband is pointless the signal keeps going down
Reviewer
Roy
Location
Barrow in furness
Date
03/09/2020
Ratings
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
For internet speed (great) customer service (****) i first began with them mist May, they got my order wrong & set me up with the downstairs flat. I could still connect to it as guy downstairs had moved out, but without any notification, they cut me off for 14 days then re-connected me, 6 days later i was issued my first bill of 17.99, was not happy & tried to sort out some sort of arrangement the screw up, i was given a free month to be added to my account but days later another 17.99 came out of my bank account for the next months bill. I complained & won 2 months line rental, its notw 30 days later & i still havent recived the 2 months line rental back, im getting pissed off with the sevice as it is. Will be making a indemnity claim to get my cash back & suggest that everyone else does the same.
Reviewer
Andrew Bagshaw
Location
Newton Aycliffe
Date
02/09/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor service internet is always cutting out. Took 14 days + before I got the router which is the cooling off period so know am tied to the contract. Tried umpteen times to get through to someone in customer services but get cut off after hanging on for 45minutes. Not happy with these.
Reviewer
Pam
Location
Rm15 4er
Date
01/09/2020
Ratings
Satisfaction
1.00 stars
Comments:
Absolutely disgusting to say the least. Been holding on for 39 mins and 1st in queue. I work for NHS and it’s imperative I have internet as advised when I joined them! It had yet again given me stress beyond belief. Poor customer service and taking money under false pretences as they are not providing a service.... next step solicitor for suing !!!!!! **** service, that had affected my mental health.
Reviewer
Anonymous
Location
Cambridgeshire
Date
28/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I’ve only had origin Broadband for less than a month and it is the worst I’ve had by far. Before I had set it up I called and was on hold for 30 minutes before the call cut out, so I ended up not speaking to anyone and having to try and work it out by myself, after 3 hours, I got it working. And it worked like a dream, when it was only me in the house, I’m 17, so I live with my mum, her partner and my sister, so there are 4 of us on this WiFi all day, and then my sister has friends round, so there is more, and before I was with origin I was with talktalk and they could keep up with the amount of people and the only reason my mum switched was because it kept dropping out and costed too much, so that’s when we switched, currently there are only 3 people in my house, 4 devices are connected to the WiFi, you’d think it would be able to keep up, well no. I was watching Netflix and the quality dropped so much I could not see the video. 10/10 will NOT recommend. Awful customer service as you don’t get to speak to anyone. Awful WiFi speed. Absolutely horrendous.
Reviewer
Tim Goodman
Location
Surrey
Date
28/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Worst utility co. ever. Customer service AWFUL. Cut off with no notice. Account fully paid by d/debit. Horrendous wait times for service. Then no action except return to start.DO NOT USE.
Reviewer
Nick
Location
West Sussex
Date
25/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
I have been with Origin since October 2019. Overall the service has been patchy at best, with unreliable speeds and dropped connections periodically, but I can live with that.
Two weeks ago I tried to log onto my work server and the connection was refused, after some investigation it turns out that Origin had started giving me an IP address in Moscow. My work server, online bank, Sky TV and a number of other internet uses do not like Russian IPs so I called Origin.
2 hours on hold, to be told that they were aware of the problem, they didn't know what had caused it and there was no telling when it would be fixed. Had I tried resetting my router? I did this, no change.
I called again 3 days later (90 minutes on hold) to explain that I still had no usable internet connection, and was told that technical support would help me, so I was transferred (45 more minutes) and was told to run a test to check my IP, I did, and it was in Russia, they noted this and explained same as above.
I called again the following day and logged a complaint. This was after a further hour on hold. No further developments, or offers of help.
I called again 2 days later, as I was having to take each day off work as holiday as I could not work from home. 105 minutes on hold in total to be told the same as above, and when I asked about my complaint I was told that they do not respond to complaints until 3-5 working days had passed. This was the 18th August.
Called again on 20th August, since 5 working days had now passed, and after 45 minutes on hold I was told that I had not made a complaint, but that they would record one now and I could expect a reply after 5-7 working days. I explained the situation to date and he informed me that he had sent an email to the complaints team and they would get back to me the next day. They did not.
2 days later (22nd August) I called again and after a considerable wait asked to be put through to the complaints team. I was told this was not possible since I had only complained 2 days previously. I still have a Russian IP and no one can tell me why, or if any of my data is safe.
I call again on 24th August, still no word from Origin and I am still not allowed to talk to the complaints department. Another hour if my life gone.
25th August, ask for the complaints team after a 25 minute wait (my best yet) operator says sure, no problem, and after a further hour on hold, I am though to the .... customer service department sadly. I am now told that he can transfer me to another team who will transfer me to the complaints department, but that they are busy so I might have to hold (!). I wait 96 more minutes and speak to the pre complaints team. They inform me that they can fix the problem by issuing me a static IP address, free of charge and that would fix the problem. I inform them that the problem fixed itself that morning, but that I cannot believe no-one had suggested this in all the telephone calls I had made previously.
I now want to leave Origin, since they have breached our contract (and carried on charging me, and I have carried on paying) so I explain this, I am told that I cannot, as there would be a £140 disconnection charge. I explain that they have breached the contract already. They see it differently and I ask to speak to a complaints manager.
A complaints manager calls me back at 1805 hours on 25th August (15 days after notifying them of the issue, and 7 hours after it fixed itself) After some discussion he informs me that they have not breached the contract as nowhere in the terms and conditions does it say that an IP address will be issued from the UK at all times (!) He is prepared to only charge me £90 to terminate my contract and go to another company.
This is the only offer of resolution from Origin at any stage of this process. Only charging me £90!
I would avoid this company at all costs, their patchy service is bearable, their Russian IP provision is a joke and they don't know what caused it (but assure me my data is safe somehow) and their customer serivce is at best laughable, once you get through to them.
If you do join them, be prepared to like their hold music (which speeds up and slows down a little just to annoy you further during your long waits.)
Reviewer
R worthington
Location
Plymouth
Date
25/08/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
What a shambles this server is they ought to be reported to the newspaper,i cannot give all the reasons I’m having at this point,but be warned,,dont do it stick with what you’ve got or find a different server,
Reviewer
Lotfi rahim
Location
London
Date
25/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have canceled my contract within 2 days & they taking monthly payment from my account at the end of the month every month it’s crazy I have spoken to them 100 time with no help at all so please ty to avoid this company.
Reviewer
Chris McFadyen
Location
Highlands
Date
24/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Nightmare of a company from start to finish, they wont send you the broadband kit until after 14 days, then the cooling off period has expired before you begin to attempt to use the hopeless internet
they don’t guarantee ANY speeds via Wifi, so if you want to use iPhones, Firestick etc, they guarantee 1mb download via ethernet... welcome to 1999 speeds people! - all this was after being told at point of sale i would get 4mb as a minimum via Wifi
Customer service is appalling, in the end i paid them in total £150 to terminate the contract after one month!
Utter useless, do not use Origin broadband!!
Reviewer
Averil Dolman
Location
Salisbury
Date
24/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I signed up and paid £34 something the whole thing has been a disaster. Customer service is non existent and I have asked for my money back. Wasn’t sent a box, they’d inadvertently cancelled my order then having spent several days trying to get some answers by phone and on line I have achieved nothing. They asking the same questions i have replied but zilch. How can anyone run a company where everyone is so inept. Do not go there. It should be illegal. I feel conned.
Reviewer
Begum
Location
London
Date
20/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We signed up to the company a few months back. We had no internet for the first month. Then the Internet was so terrible when we did have it. The customer service is non existent. They had no idea how to help. The waiting on the phone to connect to an advisor, every day was an hour. We called 5 times a day some days and that was pathetic and ridiculously unacceptable. The advisors expected us to use screwdrivers and mess around with our connection points that connect to the router. They promised to send out an engineer and never did. It was absolutely disgraceful. They then charged us to try and cancel and still wanted us to pay for the non existent broadband they had supplied. I would give them a 0 rating if I could. Please don’t sign up with them.
Reviewer
Someone
Location
Somewhere
Date
19/08/2020
Comments:
It keeps turning off 10 times a day I keep contacting the company but they don’t do anything and they take money anyone buying internet do NOT buy origin broadband it’s the worst wifi ever
Reviewer
Paul
Location
Worcester
Date
18/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have spent over another week trying to contact them over 80 hrs on my mobile then they hang up a waste of time and money I have cancelled my direct debits and will not be paying any cancellation fees
I tried broadband speeds download 2.5 mb upload zero have it all on log
I can not understand why this company is still trading because of the sale of goods act not fit for the purpose
Reviewer
Paul
Location
Worcester
Date
18/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have spent over another week trying to contact them over 80 hrs on my mobile then they hang up a waste of time and money I have cancelled my direct debits and will not be paying any cancellation fees
I tried broadband speeds download 2.5 mb upload zero have it all on log
I can not understand why this company is still trading because of the sale of goods act not fit for the purpose
Reviewer
Colin smith
Location
Hornchurch
Date
16/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DONT sign up with these con men you won’t get the service of dial up. Let alone board band. We have had no service all weekend and have been told to go to a website that doesn’t exist.
Please please dint sign up. You’ve been warned.
Reviewer
Harley
Location
birmingham
Date
15/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My internet has been broken now for 6 months. I'm sick of speaking to customer services and they've done absolutely nothing but take my money for a service that keeps shutting down 6 times a day.
Reviewer
Jo hart
Location
Norfolk
Date
12/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cheap price poor service
Don’t go there
I am disgusted with this company
They have no customer service at all and you spend at least an hour ever time you can as even though you choose technical help it take s20 mins to get through to customer service of which there is none and then another 20 mins to put u thought to technical
Reviewer
Tom
Location
London
Date
12/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We waited 2 weeks without Internet for them to install only for them to tell us they couldn't serve our location (despite us checking our postcode initially and Origin saying they could!) So then we were back to square 1.
Despite not providing us with any service Origin still took payment and then after 2 weeks, instead of refunding the money, they helped themselves to another payment!)
Reviewer
Lj
Location
Suffolk
Date
09/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE THEM. If you sign with them let's hope you do not need to be moved to a woman's safe house in an area they don't cover. They will still charge you a cancellation fee despite you legally not having to. They have also continued to take unauthorised payments leaving me an my son in a tricky situation by having to pay for 2 broadband services. I am currently waiting to take them to court. DO NOT USE THEM
Reviewer
Georgina martin
Location
Sheffield
Date
09/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I worked for these, well I thought I did, 1 min it was origin then it was consumer choices and then it was talk talk, they sacked me for swearing under my breath and aren't paying me commission that I worked hard for. Never buy or sell for them
Reviewer
Drew Martinez
Location
Southampton
Date
05/08/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
I have been a customer for many years with Origin, joining over 6years ago or something when they were a small company. They used to be incredible, with amazing speeds and stability, and constant technical support that worked hard to solve issues.
I still get good speeds, is the only positive thing I have left to say about them these days. My connection keeps dropping, a BT engineer found no fault in my house or wiring, and yet im still waiting for any form of a solution. Their customer service is a joke, they leave you on hold for hours and then fob you off.
Six years ago I couldn't have recommended them enough; but now I would advise you to avoid them like the plague.
Reviewer
Paul styled
Location
Worcester
Date
05/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have only been with origin since 31/07/2020
Should have gone live on the 31/07/2020 at midnight but did not get live until 01/08/2020 and had loads of problems internet on for 10 mins off for hours tried phoning hours on end from Saturday until today 05/08/2020 got cut off at least 3 times after waiting 3 hours tried emailing to reset my pass word nothing in my email boxes masde overall about 40 phone calls to them each one on the phone at least 2 hours stressed out so cancelled my first direct debit and suprise get a email today saying that I need to reinstate my direct debit funny all mails I have requested from them not one but as soon as cancel with bank you get one tried again today for password reset link checked emails nothing again I give up the worse company I have come across in my life loads of con artists but I will take it further sale of goods act / trading standards
Reviewer
Marilyn
Location
Dorset
Date
05/08/2020
Comments:
this company is the worst I have ever dealt with. They lie they say they are going to keep in touch, NEVER
They say they will email you when BT have sent a report, NEVER
They say they will send you a new router 4 times, STILL WAITING
THEY SUPPLY FAULTY GOODS, CUSTOMER SERVICE IS CRAP, YOU CANT CANCEL SO I WOULD NEVER RECOMMEND THEM EVER
OUR NEXT STEP IS CONTACTING WATCHDOG AND FINANCIAL OMBUDSMAN AS INTERNET DROPS EVERY 3 MINUTES BUT CANT CANCEL
ABSOLUTELY THE WORST COMPANY
Reviewer
A
Location
London
Date
04/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely do not go with Origin Broadband provider. They provide an awful service & were completely unsympathetic to the fact that I wanted to terminate/cancel my contract due to a change in personal circumstances (I had to move to care for my father who had terminal cancer and passed away in a very short period of time). In order to cancel the service I had to pay the full amount for the year. Yet ironically they couldn't even honour the go live date which was delayed and required constant chasing on my part. When calling their customer service they won't even let me talk to their manager, even though I am taking the effort to call them whilst grieving the loss of my father. Absolutely disgusting behaviour.
Reviewer
Tony
Location
London
Date
02/08/2020
Comments:
Overall my experience with origin has not been made clear, as I originally called talktalk for broadband and they passed me onto origin without explaining it is a different service provider then I wanted, also the wife is terribly slow and cuts in out out constantly. I tried to call today to cancel as I was told I had a cancellation period in which I could still cancel my contract, but upon speaking to customer service i was then told that such cancellation does not exist and i have to pay for the whole 18 month contract period which came up to around £300. I've never heard of anything so ludicrous as this. I haven't even had the origin wif box longer then a week and today was the first day I was even able to use it for a little bit before it cut our again !!!! So disappointed and frustrated with this service and I wont STOP until this is corrected. They tried to take advantage of me due to my age as I am a senior citizen and a key worker and saddened by this overall experience.
Reviewer
lottie
Location
london
Date
02/08/2020
Ratings
Speed
3.00 stars
Comments:
Imagine all the gobshite drop outs from school decided to start a company - that is Origin. In fact, customer service is the absolute downfall of this company. I'm not old or a Karen but, Christ, I really don't know how they get anything done. From taking my money and forgetting to place the order, to having my connection cut for 2 weeks and not knowing why (had to ring Open reach myself in the end!!), to an hour to reply to a one word answer question, they are the definition of incompetent.
Oh and if you ever get Francesca on customer live chat, run for the hills!! She will make you lose faith in humanity.
Reviewer
Colin
Location
Smith
Date
30/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please,please, please don’t sign up with this scam company. The service is crap. Customer service is crap. Only gave this scum one star for everything because I had to! Con men!!!
Reviewer
Paul Martin
Location
Skegness
Date
30/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just a waste of time the worst company Iv ever had stay away from this company very poor Internet service
Reviewer
Chris
Location
Crumlin n.ireland
Date
24/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Total scum would be the nicest thing I could say about these clowns. Didn't provide me with a service, wouldn't listen to anything I said but want me to pay £233 to leave when I got nothing from them. They try to intimidate you into paying and I'd say they do it a lot.
Reviewer
I hate origin dont make the same mistake I did
Location
Here
Date
20/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet providers ever that have breached their contract with us and will probably expect us to pay some bullshit cost (that I wont pay) to leave them I'll happily take them to court if they feel like fighting it as I have the phone conversation saved from making the phone call and all the false promises they had said during that phone call and all the bullshit they just straight up lied about "award winning" must have been won for worlds worst and most dodgy ISP
Reviewer
David
Location
Glasgow
Date
18/07/2020
Comments:
Broadband fitted yesterday it’s not working I have to turn off broadband to use my phone I phoned customer service for hours to speak to 4 people put me through to technical support and he tells me I have to go to Apple to get my phones sorted this has never happened in all the years of use broadband I cancelled and they say they’re going to charge me for everything they said the cancellation notice starts from when you order the broadband not when you receive it the people I dealt with was very polite and courteous and helpful but they could not do anything for me I have to go to Apple to get it sorted I recommend not to use this company
Reviewer
Rhiannon Williams
Location
London
Date
17/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
All very good at 'sounding' nice on the phone...just pure evil. Avoid at all costs. I don't know how any human being would want to work for a company that just takes and takes money from those who are more vulnerable.
Reviewer
Julie
Location
Kirkcaldy
Date
15/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible experience. Decided to leave Sky and try a cheaper provider - Origin. 4 months later summoned with a £200 exit fee despite them providing little customer service after logging numerous calls for persistent dropped calls. I went to the expense of purchasing a booster..as they advised...no improvement. They failed to get in touch at all after about our 3rd call to book a visit. I decided I just needed to leave the company after they failed to get in touch to arrange an engineers visit. The initial sales guy was lovely and helpful (no surprise there). What an absolute joke of a company. During lockdown I have daily calls with my team and I was always the one to loose connection every single day. So I would disappear for 10 minutes...come back...and hope for the best. Extremely stressful when you are busy at work. Cowboys at their best.
Reviewer
Gillian
Location
Worthing
Date
14/07/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I'm afraid it is a bad review from me. I was with Origin for two years.
The customer service line was only answered after about half an hour to forty minutes.
Broadband speed was always slow.
The company took chunks of money from my bank account for no apparent reason and without telling me in advance. When I enquired about this they had no explanation as to why they had taken my money, there was no apology and I had to wait a month from time of complaint for it to be returned to me.
They frequently made errors. For example, they failed to recognise that I had paid the BT line rental a year in advance and so put me on a different deal so that I was being charged for every single phone call when I should have been getting free landline calls. Again, when I enquired about this they refused to admit that they had made a mistake for the first couple of calls. When they finally admitted it and reluctantly refunded me the money, they offered no apology for all my calls to them and for misleading me.
Reviewer
Rei Kawa
Location
Southampton
Date
14/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Its just not worth the hassle
The advisors on the phone are the only good thing about Origin, I had nothing but trouble setting up with them, they were quick enough to take my money but could not get anything right. And dont try to use the chat function, its not live chat, its clearly a ticket system which works like email - they reply in over 40mins to each new sentence you write. Its not live chat at all. For interest, here is a run down of the stupidity that happened with my particular set up: 1st call - you can have ADSL for this price, we'll call you on the day you move in to arrange setting you up. no-one called so we called them. 2nd call - actually you can have fibre and I will reduce the cost for the first 3 months to match the ADSL cost. Set up and paid the first month. Open Reach engineer turned up, couldnt trace the cable in or couldnt figure out how to run a cable in, wanted access to the roof which we dont have in this block of flats and shouldn't need. Contacted the council and got roof access for the next appointment. 3rd call - re-booked appointment for 2 weeks later. Engineer never turned up. 4th call - please wait until 3pm and call back for the report to find out why. 5th call - called back later was told engineer said you werent home (in covid lockdown of course we were home). 6th call - actually there are no engineer notes on ticket saying anything, the booking was cancelled it doesnt even say you werent home, passing on to provisions to rebook. 6th call - no rebooking was done call is cancelled. Let's rebook you now - and actually you werent set up for fibre at all, it was the ADSL contract, everything you've been told is wrong, its not 18 month contract its a year. 7th call - please just cancel it all I'm going with Virgin Media... 'all done for you, you will recieve a refund in the next 5-10days'. Next morning text comes through saying new appointment is booked... what a mess from start to finish - if it even IS finished. Still waiting to get confirmation that is it cancelled. They are absolutely useless. They take money straight away, cant give a straight answer on the phone, don't respond when you email or use the live chat... I started to think they're a scam to be honest.
Reviewer
Lyn
Location
Portsmouth
Date
14/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Writing this review on behalf of my elderly parents. Awful Customer Service. My parents have had not internet for 2 days are quite stressed and need to book appointments. They and I have been trying to call their customer service and not being able to get through. I tried to contact on their online chat on their behalf but it is just an automated message, waited and waited, never put me through to anyone. Awful company, avoid.
Reviewer
George Miller
Location
Axminster
Date
12/07/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
My contract with Origin is for 25 megs + but i only get 10 megs and sometimes only2 megs .
Not happy
My previous supplyer was EE 20 megs all the time but they uped the price x2
Reviewer
Santa
Location
Porthmadog
Date
11/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
From first day all the time disconnecting, minimum 20 times per day, so it was I have internet paying but can't even use it. So now just gonna finish pay for 4months what's left on my contract and that's it. Why absolutely should someone pay for internet like that.....finally I have new BT internet
Reviewer
Chris cunningham
Location
N.ireland
Date
08/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Dont touch this company if you have any sense. I cancelled my old provider and rang these clowns who told me I could keep my old number I've had for around 10 years. I give them a month to get it all sorted before my business reopened due to covid but 2 days before opening I had to ring them a number of times before being told I no longer had my old number and I couldnt have it. 2 days before I could get a so called manager to ring and talk crap. Day of opening no phone line no internet for card machine so losing a lot of money through this clown company. Told on friday theres a fault with your line now we need to get an engineer by Tuesday, today is wednesday still no phone or internet. Trying to get through now to cancel everything. Bunch of amateurs
Reviewer
Claire Egan
Location
Dewsbury
Date
07/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had this broadband for about two months now and have to say the most awful company ever staff said they’d handle it but never did total weirdos WiFi’s slower than my nan and she’s a cripple cheers origin mate missus is crying dogs on one carrying on barking at me had to have it put down cuz of you just a total waste of my time do not recommend AT ALL cheers pal
Reviewer
cheryl english
Location
stechford
Date
05/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
this company taken my money didnt provide me with the service i payed for .left me without any broad band.will have to find another internet provider ASP orgin will try and take payments i will stop all direct debts.they rip me off
Reviewer
Phil jones
Location
Leigh, Wigan
Date
05/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish. Left sky to save £5 a month, been with these idiots 3 weeks and so looking forward to next Thursday when sky is re connected. Worst decision of my life...even worse that asking my ex to marry me
Reviewer
Jackee
Location
Gloucestershire
Date
04/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I made a complaint as the wifi service provided is shocking. It drops out constantly and because I work at home teaching remotely it is the most frustrating thing. Constant buffering, I paid for the basic which looked reasonable but I get a max of 4mbps which is terrible. My complaint has not been responded to. I wanted to be released from my contract given that I had a service I couldn't use properly. They wanted to charge me. I am so stressed and so unhappy. I will say that the telephone team themselves are pleasant and mostly try to help. Though the consensus was "you get what you get" for some of them. Dissapointed is an understatement.
Reviewer
clive
Location
plymouth
Date
03/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
signed up for the basic option two years ago, and it was fine as long as I didn't use more than 3 or 4 devices, but the problems started as soon as I upgraded to the next tariff up three-months ago. Since then it's been unusable, cuts out for hours on end, I've tried liaising with Origin, hopeless, and finally cancelled my direct debit after three-months. They acknowledge a problem but fail to do anything about it. Customer service is pathetic, and their online chats have delays of over 20 minutes between messages; hopeless. Good bye Origin, I hope we never meet again!!!
Reviewer
Rebecca
Location
Hove
Date
01/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Dreadful, dishonest service, poor response time, goal posts moved. Do not deal with this company.
Reviewer
douglas
Location
Kilmarnock
Date
01/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Router was temperamental, we continuously had problems with it not providing a signal even although the broadband strength that was coming in to the house was fine. Signal was difficult to pick up in various parts of the house, had to buy and install boosters but even so they couldn't always pick up a strong enough signal, real pain when trying to watch Netflix. Handed in my 30 days notice a week after the 18 month contract had expired and they cut me off in error, then refused to reconnect me unless I signed up to a new contract. Called them and raised a complaint, when I hadn't heard back I contacted them again and they didn't have a record of my problem despite 7 phone calls. Bunch of cowboys - avoid at all costs!!!
Reviewer
Silverback
Location
Chester
Date
26/06/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
If you like Nothing's Going to Stop Us by Starship and Get Lucky by Daft Punk, played through a £1 speaker from Wish, then you'll love holding for this outfit. I have had no internet for over 24 hours, and had to hold for a cumulative total of nearly 3 1/2 hours. The tech team try their best, and are nice kids, but largely ineffective. I am back on now but don't hold out much hope for the coming days
Reviewer
matt
Location
ammanford SW
Date
25/06/2020
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Speed = good
Reliability = good
Customer service = Meh...
There is an option to pay your bill if your debit gets missed, DO NOT USE IT! if you do, then a few days later (when you have funds to clear the missed debit) they take the bill again. and when you ask them to give it back "It will take 30 days"... by which time your next bill is due, this has happened to me twice now, DO NOT MANUALLY PAY ON THE SITE, just let them keep trying until you have funds available because you will not get the money back.
Reviewer
Russell Dunkeld
Location
Morecambe
Date
18/06/2020
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cheap. The helpline staff are very good & helpful. I bet they get lots of practice. I was barely able to get connected or stay connected. Watch out for the Anytime Landline charges too. Calls to mobiles are expensive. I got out asap.
Reviewer
Sean Friend
Location
Manchester
Date
17/06/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
They’ve changed me twice,plus £22.99 for which I haven’t a clue,I’ve given them the evidence in black &white
I’m starting to lose the will to live
Numerous phone calls and live chat
Apart from that speed is good
Reviewer
Sam Ray
Location
Bournemouth
Date
17/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having been with Origin for 4 years and been happy with the service. It is now turned into a shambles. Now interupted or no internet for 17 days. Promised a new router which hasn't come over a week ago. 16 phone calls later numerous emails to them to discuss the problem. I have now left them. Hope this doesn't happen to anyone else
Reviewer
Tim Richmond
Location
Scunthorpe
Date
16/06/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been a customer of Origin Broadband for more than 5 years and was a very happy customer until about a year ago, something changed at Origin and both the quality of service and support has deteriorated drastically.
The connection has gone from being reliable and stable to not knowing from one moment to the next what speed to expect, one moment it's 36mb, the next 4mb.
I had tried to report the problem several times, but rather than fix the issue, they just ask you to perform your own test and send them the results... which they do nothing with!
In the end, I gave up trying to get them to sort it out and realised that this was just the quality of the service they are selling! I called to cancel and they want to charge me £400 cancellation fee which I now have to fight them over.
Do yourself a favour and stay away from Origin!
Reviewer
Derek Brant
Location
Scottish Borders
Date
09/06/2020
Comments:
Constantly dropping out and awful customer service plus do not trust this company with your credit card they help themselves as they see fit.
Reviewer
Dan F
Location
Doncaster
Date
04/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company steeling a living by providing poor product. Shouldnt be allowed to keep trading.
Months for refunds owed despite winning Ombudsman case against them
Reviewer
Keith pearson
Location
Huddersfield
Date
03/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Check on your contact before you use the landline, I did not have landline in my contract, and I had to console my friend who's mother died, I had to pay an extra £149.55.
What can you say about such an under handed way to treat a customer these days I thought that practise wasn't used by companies who want to be seen to be using best practices.
When my contract is up I will move what an opportunist practice,JUST LIKE A THIEF, LOOKING FOR ANY OPPORTUNITY TO TAKE ADVANTAGE, I'M 72.
IN THESE TIMES, SHAME ON YOU. SHAME ON YOU.
Reviewer
Dale
Location
Leicestershire
Date
03/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the 4th review I wrote due to origin not liking what I'm saying about their company because the truth hurts . Avoid at all cost . No Internet for over 46 days no help or compensation..... that had the cheek to say if I wanted to cancel to go elsewhere they was demanding over £300 . In the end spent a total of 9 days ringing them 16emails and over 30 hour on live chat for them not to fix the issue and still on going . Now seeking legal advice. Avoid at all cost or just throw your money down the drain now
Reviewer
Alex
Location
Warrington
Date
30/05/2020
Ratings
Satisfaction
1.00 stars
Comments:
Just horrible please don't do it. I say origin broadband and I vomit.i pay and never got the internet.dont even let me cancel the internet
Reviewer
Jamie cutts
Location
TROWBRIDGE
Date
29/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Absolutely fuming i was in and out of hospital so genuinely forgot about this bill they robbed my dads account of his weekly pension and i haven't been able to earn because of covid left us hungry for 10days would not recommend to anyone about as useful as a steak at a veggie bbq
Reviewer
Peter gaz
Location
Manchester
Date
27/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been wiv these for about a year and d been really good tbh. Got my friend to go wiv them as well and got money off so we'll happy about that and not ha problems wiv WiFi as well so can't moan
Reviewer
Richard
Location
Southport
Date
21/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
We unfortunately signed up for internet with this company. WHAT A HUGE MISTAKE. We have never had a single day of consistent internet access. We have contacted them on so many occasions it is unreal. We get excuses and lies, conflicting information from whoever we speak to. Nobody will take ownership of our problems.
I urge everybody to steer clear of this rogue outfit, they cannot live up to their own hype nor provide the service you pay for.
As the majority of other reviews state..........
Poor customer service and an even worse internet connection.
AVOID AT ALL COSTS
Reviewer
Andy Thomson
Location
Orkney Islands
Date
03/05/2020
Comments:
Do not even consider going with this crowd of cowboys. I got signed up over the phone and was promised the earth. It was going to be the fastest and best signal that was possible to get or so I was told. What rubbish. I cannot talk to anybody online and the internet and the signal just cuts off quite frequently.To make matters worse I discovered last week they have changed my phone number, which I have had for over 30 years and never even told me. My number is very important to me as people like doctors, hospital,banks, accountants, etc all call on my number. When I phoned to demand my original number be reinstated the customer service woman did not even ask for my details.Origin is the worst company I have ever had any dealings with and how they are allowed by the government to carry on trading I don't know They are pure and absolute garbage
Reviewer
Mark janes
Location
Ramsgate kent
Date
01/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Since I have had broadband with origin my signal has been in and out of signal. ie my service has been appalling am never able to talk to anyone as online chat they never seem that interested advise to anyone stay away from origin worse broadband I have ever had. soon as my contract is up I will back to sky.
Reviewer
Robin Hicks
Location
Kirkbymoorside
Date
30/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Don't touch Origin Broadband with a barge pole. The service is totally unreliable, resetting passwords a nightmare and customer service pathetic. My Asus router needs resetting every day and the speed is slower than i have ever had!!!
Reviewer
MARTIN
Location
TEAR
Date
14/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
please stay away they take your money and do not give a damm about you
been with them 3 weeks and keep losing connection every day.and good luck trying to get a responce of them.
Reviewer
Andrew gregg
Location
Chesterfield
Date
13/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Absolute disgrace please do not go with these,Broadband is not stable at all.I took out ultra fast 80mbs.I dont get 1.5mbps.When you call they fob you off .Totally useless. AVOID.
Reviewer
Joshua
Location
bHorfield Bristol
Date
10/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I strongly advise you not to use this service.I used comparison sites to find this provider, with it being the cheapest I foolishly got into contract with them. After stating the current situation of the house I was assured the Wifi would be good enough to use the computer to play games and watch movies which the wifi really struggled to keep up with. Being told it was fibre and the fastest package available I was told the Wifi would be sufficient, this however was not the case. After the engineer had poorly installed the router, we all experienced problems with slow internet and regular disconnection. I complained and the blamed it on our usage saying that there wasn't much we could do, unless we bought extenders. This didn't solve the majority of the problem after buying fairly expensive wifi boosters. Since then I have wanted to cancel which they have said I cant do unless I pay the hefty cancellation fee which is the same as the contract so is pointless. I would strongly advise everyone to NOT PURCHASE this broadband given the quality of service and WIFI, even though it may appear cheap. The staff are incredibly rude which is totally out of order considering the current situation we all find ourselves in. Don't make the mistake I did and DO NOT use Origin unless you want to be spoken badly to or have WIFI that you would be unhappy if you had it in 2005. Stay Safe everyone x
Reviewer
Peter Sanger
Location
Somerset
Date
09/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
My review is based upon the ongoing attempt to get any service from them. I swapped from very reliable but v expensive BT on March 4. It’s now April 9 and despite many attempts, it’s always 2 to 4 days away. They blame Openreach but have failed to investigate anything that might be their fault. I feel sorry for the front line staff who do their best. I fear that this will soon be another TOTO energy. Here today, gone tomorrow. Avoid!:
Reviewer
tina
Location
pleshey
Date
08/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
what a load of crap they taken first payement the thing doesnt work rang the 5 times on the friday to be put on hold for 20 mins each time and then cut of rang monday to be told i would get call tuesday as they can see its not working notthing not a call rang back today to be put on hold for yet another 25 mins then cut of i have spoken to them and told them dont want it now to be told ok i have to paye them 197 pound to end the contrack thats never worked for day 1 i dont think so do u rang bank and they said if the try to take any money the will contrack the fraud dept there not getting a penny from me please dont use the crap company there really r **** thks for reading
Reviewer
Richard mcclelland
Location
POOLE dorset
Date
04/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never Ben so frustrated and disappointed with a company in my life.
Do not under any circumstances use this company unless u want to be frustrated off line most of the time spend like I have a total of 12 hours so far on the phone only to be told there box is not a good one they do a better one but can’t send it without supervisors permission but they do two even better ones at a cost of approx £90 or £130 approx and I could pay for them xtra on two instalments if I wanted my contract started with them two weeks ago and still it’s not working each time I ring I wait for at least 10 to 15 mins just to be transferred where I wait so far for over 30 mins till I give up
So far to date I have made approx 15 calls to them to be told yes there is a problem (I know that ) I have now contacted resolvea who will try to sort it for me as I’ve been told if I change provider I will have to pay for the rest of my 2 year contract that has just started I have now given them 14 days notice I’m leaving surprise I’ve now been without any internet as no signal since I gave them the required 14 days notice
DO NOT UNDER ANY CIRCUMSTANCES USE THEM
Reviewer
Roberta
Location
London
Date
02/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Extremely extremely extremely unsatisfied. I moved to London a month ago, got the service a week ago and since then it has been disconnecting and I spend half a day with no internet connection at all. I am extremely sorry that I took this provider. And now I can't break the contract with no fee. SO 12 more months of this torture.
When it works it's pretty fast and the customer service is nice. But I can't live like this because I need to work from home.
Save yourself and don't take this provider!!!!!
Reviewer
Kay
Location
London
Date
31/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had to but one star as it won't let me go forward leaving them blank!
SHIT CUSTOMER SERVICE. No internet for 3 weeks. When it is working it drops out every 5 mins.
You can only connect 1 device, so if you want to be on WhatsApp while downloading music ( NO CHANCE)
For all those parent who have children that play online AVOID ORIGIN WITH YOUR LIFE. And don't think you can have a descent online video meeting during caronavirus as you will get disconnected at least once!
Tasha and James have no clue what they're talking about and James has no clue who origins network provider is! ABSOLUTLY despicable!
I currently have 13 days worth or paid training to do as I am a key worker for young people in a residential home and I'm unable to train or get paid for working from home! ABSOLUTLY FUCKING livid!!
You're better off getting a GIFF GAFF SIM (internet provider is O2) topping up £20 and getting unlimited data txs and calls for The month!!
They don't even have their own outreach team.
AVOID AVOID AVOID!
SHIT FUCKING SERVICE!
Reviewer
Max
Location
Pontefract
Date
30/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well... First of all please don’t trust all them happy reviews... they are obviously paid for.
Here is the story:
Got signed with them over the phone. Steve, sale adviser, promised me minimum guaranteed speed of 17Mb/s... not bad for basic broadband deal... Upon checking my location he’s assure me that no fibre optic available to my area at all... So admit me sign up for basic broadband. When openreach engineer came to install the line he said that fibre optic IS available as there is fibre optic connection on the pole... After plugging in the rooter my internet speed showed 0.24Mb/s... FTF??? Rung them to check what’s wrong with my broadband and they replied “What do you want? You are on the lowest speed option and we can’t do anything with it..” Really??? Wanted to terminate the contract with them but there is the trick... YOU CANNOT TERMINATE CONTRACT AS SOON AS YOU GOES LIVE... Or pay for the full therm of the contract... Made a loads of phone calls to them and got official confirmation that they guaranteed speed not less than 0.5Mb/s... After they realise that they actually confirmed that minimum guaranteed speed is 0.5Mb/s they top it up to 0.5Mb/s... Parallel they try to push me to sign the “better deal” with them as “your speed defenatelly gonna get improved. I guess that this is the way they push customers to sign for more expensive packs.
The customer support staff is rude!!! Proper rude!!! They not willing to help you out... dropping the calls and threatening you that they going to put your number in to a blocked list if you keep ringing them...
Only advise... AVOID AT ALL COST!!!
Reviewer
David
Location
East Horsley
Date
23/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Agreed to switch to them and keep the same number, now into two weeks since I changed and they still haven’t transferred the number. Tried email/telephone/live chat, none of which has evoked a response. Have spent literally hours and hours trying to communicate with them without success.
Reviewer
sophie
Location
newport
Date
17/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bloody disgraceful. Have deducted £75.80 from my account, although I cancelled last November having paid up-to-date. I even called the bank and cancelled the direct debit to be sure. The bank told me theyve been trying to take payments since 5th March and was only authorised today (pay day). Called origin to be told that they took payment from the card saved on their system and theres no notes saying I called and cancelled LAST YEAR. How rude!! now got to wait 5-7 days before the bank can raise a dispute, how do I explain this to a two year old who now has to go without?!
Reviewer
Viktoria
Location
London
Date
17/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Such a scammers. Never use them. They didn't provide any service. They don't pick up the phone and after I cancelled my direct debit they using my card details to make payments. I have makd a record with fraud crime police and my bank I advice everyone to do the same.
Reviewer
Yasmin Chaudhry
Location
Edmonton
Date
13/03/2020
Comments:
Broadband doesn,t work.The worst company ever.Not happy with the service.Its my biggest regret. Really disappointed.Never again!it is really slow and bad internet.
Please
AVOID AVOID AVOID!!
Reviewer
Amanda
Location
Aberdeen
Date
13/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Literlly the worst company! 3 times they took money out my bank for other people's Bill's. Leaving me short this last time I found out I've iver paid them by more than 200! The broadband is **** aswell! Left me with no money to pay rent or for my kids birthday! Told me there was nothing they could do! GO ELSE WHERE!!!!
Reviewer
Maria
Location
Shrewsbury
Date
12/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
It’s hard to get through to speak with customer services and when you do, it’s hit and miss. A few customer service advisories are good. But some just don’t care about what you say. I called them to cancel an upgrade and enquire about the payment of a period that I had moved home and was not connected yet. The advisor said she would get in touch about it in 24 hours. She never did and they still took money for the over two weeks that I wasn’t connected and didn’t cancel the upgrade so I was on a contract that I didn’t want. Then to get through to discuss it I was on the phone for over an hour and no joy. Disgusting service. I’m going to cancel my contract and report them.
Reviewer
Ashly
Location
Leeds
Date
10/03/2020
Comments:
Broadband doesn’t work and no one answers the phone!
Reviewer
roy sunderland
Location
Keighley
Date
09/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
liars and never sort anything, phone and yu sit for 9over 30 mins before anyone answers, speed 2/3 what it should be not reliable cuts out often and they dont give any reason just waste your day sitting on phone, web chat even worse says Currently replying in under 25 minutes, ha wat a joke 1 hr and 10 minutes later they replied and then asked for answers i did not kwow. AVOID
Reviewer
Kirsty
Location
Bo'ness (Scotland)
Date
07/03/2020
Ratings
Satisfaction
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Had my Internet put in on Wednesday and so far it's beem great we have had a few issues of disconnecting but nothing major its off for no longer than a minute and we have ipad/switch/phone/alexa/tv connected and 3 out of 5 still work perfectly when using Internet at the same time
Reviewer
Nick Caine
Location
Portsmouth
Date
04/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have signed up with this company for fast fibre broadband but was then told they can only fit slow copper line in my area I was not happy about this so trying to get though to them but no awnser no body has came to instal a line and 3. Weeks later there takeing money out my bank with out my permission how can they do that wen I don’t even have any connections
Reviewer
Suzanne
Location
Liverpool
Date
03/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A load of crap worst company and customer service ever and only been with them a month,false advertisement and took money out they wernt supposed to,would advise anyone not to go with this company!EVER
Reviewer
Lesley
Location
GAMLINGAY
Date
01/03/2020
Ratings
Satisfaction
1.00 stars
Comments:
Only signed up with you on Friday 29th March, it was agreed that I would start on 6 April only. I did not agree to change my phone line to you before that date. You have contacted plusnet to take over phone line on 11 March which I have cancelled. I agreed and want to change to you on 6th April only. Not happy with service so far.
Reviewer
Adam Hockley
Location
Basingstoke
Date
27/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
con people rip you off give ya a £20 routor charge u 146mins on calls and no help and cow boy company
Reviewer
Valentina
Location
Bristol
Date
24/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Worse then bad
Reviewer
Sherry
Location
Birmingham
Date
24/02/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Was quite happy when I signed up the advisor I spoke to was quite helpful...
Untill I had an unexpected payment that was taken out which left me in overdraft.
When I called to speak to an advisor about this problem,she told me I couldn't get the payment back as it was second half of the 'set up fee' wasn't told that there was a set up fee else I woudlnt of signed up and was also told that it's because they don't do credit checks.
Again on terms and conditions it states they do credit checks and that they're aren't any hidden charges.
Now awaiting to speak to a manager because nobody was available.
They was also going to listen to the initial signing up call to see what was said.
Annoyed is a bit of an understatement right now.!.
Reviewer
Paula
Location
Liverpool 7
Date
17/02/2020
Comments:
Biggest regret is signing up with these. The staff can't answer questions because they don't have a clue!! They want payment upfront and then don't even bother to set it all up... u have to chase them to get anything started. Feel I'd be within my rights to end the contract earlier than agreed....I haven't even had any services. Beware
Reviewer
Linda
Location
Liverpool 7
Date
17/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Company is poorly run, even when you do finally get through to customer service, they can't answer your questions, no clue...think its their first day. Insist on first months payment upfront, then need chasing to get the broadband actually up and running. You get a date of installation within 4 days...2 weeks and still waiting for any contact from them. They have 1 week and I will be cancelling my contract.
Reviewer
s parker
Location
LEEDS
Date
14/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
this is the worst customer service i have ever had from a company, after 8 calls that wear never answered just background music, & after spending 1 1/2 hours on a web chat i cancelled the contract on the chat line what a load of rubbish
Reviewer
Anne Purdon
Location
Clydebank
Date
14/02/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Comments:
I was very pleased with the customers service and everything was explained very clear . They were very pleasant. Can't comment on any of the broadband as I am not set up yet.
Reviewer
AH
Location
Stoke Newington, London
Date
13/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Really disappointed with this service. Signed up after reading mixed views, but mainly for the cheap price. We placed the original order a month ago and we still don't have wifi up and running. The initial delivery is slow, the call answer time is slow, the help chat is slow; basically impossible to sort out. Incredibly frustrating.
Reviewer
Sharon Williams
Location
Renton
Date
08/02/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Easy set up, no hassle no fuss, no upfront fees, excellent broadband. Excellent customer service from Valerie, who clearly loves what she does snd is extremely knowledgeable about the service you. provide. A great experience since switching to origin, not only for better broadband but for the customer service experience. Thanks Valerie, your customer service skills are excellent, which makes origin broadband a great service provider
Reviewer
T
Location
London
Date
28/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Our service has been disconnected without any warning or notice given. Apparently some issue with our direct debit. Had we known, or advised of this at any point we would've resolved it instantly. But no - they simply disconnected our service. Now, in order to reconnect it they say it'll be 10-14 working days, plus starting a new contract (so locking us in again for 12 months again).
We've had many issues with the internet, it goes down for hours at a time, really unreliable. Calling in mean extremely long waiting times. But we put up with it thinking all providers are pretty much the same. But now this - simply disconnecting us without notice. It's a breach of their own T&C. I could fight them on this but to what end? They've already disconnected us, we'll be without internet for 2 weeks now. Customer service dealing with this has been appalling, lousy attitude, incompetent representatives. Like Little Britain's 'computer says no..' type.
Will be looking for a different provider.
Reviewer
Mrs victoria taylor
Location
Wolverhampton
Date
13/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Signed up to these, wish I haden't, they sent modem and I can't get it to work, I am elderly, disabled and terminally Ill, I explained I couldn't set it up and required someone to call. They wouldn't, told them my health issues and why it is impossible for me to carry out the checks they wanted me to do. So I threatened to cancel, but although it says you have 14 days to cancel you don't as that 14 days starts the day you sign up and they don't send the thing out for 14 days, so your 14 day cancellation period is over before its delivered, dreadfull company, don't go near them, it may be cheap but it doesn't work and they don't want send an engineer out. It's disgusting treating elderly disabled this way they should be ashamed of themselves, not to mention terminally Ill people, we have enough to worry about with our illness without that. It's made me really Ill, I hope they have a terminal illness see how they feel.
Reviewer
Marie
Location
Ipswich
Date
11/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We started out with sky turned to origin as promised fast reliable broadband waited 3 weeks for the line to go live it is but it's slow unreliable disappears cant play ps4 wanted to take it into cash converters not even a constant stream to watch iptv not been 30 days yet signed up with bt least you get what your paying for and they send out an engineer to sort out problems online not happy at all steer clear if you actually use broadband
Reviewer
Tom B
Location
Sheffield
Date
08/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely diabolical - Thankfully I'm 14 months into my 18 month contract so I don't have that long until I can leave this dismal company.
I signed up for £20/month 37mb/s fiber deal and I often have speeds of less than 4mb/s (currently 1.30mb/s download). I live in Sheffield about 2 miles from the centre so its not as if I'm in a rural location.
I have complained often at the start of my contract and jumped through all the hoops only to have a continued poor & interupted service.
The call centre folk are polite enough but they can only do very little to help until they have ticked every box on their question sheet and then maybe, just maybe your call will get raised with 3rd line support. You will then have to spend another hour on the phone trying to diagnose the fault and this can only be done during the day because any evening support has no clue whats going on.
Fair play to anyone who manages to get what they're paying for as on paper it sounds ridiculously cheap. It's just my reality is very far from the figures promised.
Reviewer
Hayley
Location
Falkirk
Date
08/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where is the connection located...perhaps in the Bermuda Triangle !? Absolutely avoid at all costs!!
Reviewer
Daniel
Location
31 Glebe road
Date
05/01/2020
Ratings
Customer Service
2.00 stars
Comments:
The Worst Fucking Internet Invented It Always Lagged Me Out Of Fortnite And Its SUPPOSED TO BE good for fortnite But When I Lagg Out Somehow Players Shoot Thin Air AND STILL KILL ME??????
Reviewer
Roxanne
Location
Corby
Date
30/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have switched to Origin (never heard of them before) on the 7th of Nov from a well known provider. Great customer service, home broadband speed better than ever and better than the speed they guaranteed. Also a much better price. No interruptions at all either. So far I am very happy
Reviewer
Derek Hind
Location
Glasgow
Date
19/12/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was promised 11mbps for £17.99 a month which was ok for a single guy thats two months now highest its been is 6mbps today was 4.28mbps. I feel duped and silly but what can i do its depressing as they said its within their estimates so can't raise slow connection issues. Avoid You will be lied to lots of drops in service too.
Reviewer
Diane
Location
Shrewsbury
Date
18/12/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Been a customer for 3 years live in poor reception area but fibre is brilliant customer service excellent price of package competitive would recommend
Reviewer
Lee
Location
Ipswich
Date
18/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have never had any problems with Origin Broadband, customer service is Excellent and staff are always on hand to help out if needed, I have been with Origin Broadband for over a year now and no problems what so ever. Keep up the good work. Merry Christmas and a Happy new year to all.
Reviewer
Stephenie
Location
Scotland
Date
18/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
4 years and still wouldn't consider leaving Origin. We did buy a new router but my tech geek partner would probably do that with any company and this one is so cheap each month so it wasn't a problem. No one's house I visit has such a stable line as mine and no one has as much connected to their internet!
Reviewer
Gavin
Location
Aberdeen
Date
18/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've read all the bad reviews but thought I should chine in to say we've been with them for a month now and everything is absolutely fine.
Switched from Plus.net paying £38.99 a month but now getting the EXACT same service from Origin for only £26.99.
No complaints, really happy with everything really.
Reviewer
Lee
Location
South wales
Date
18/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ok... So I left virgin due to high prices and foreign call centres. I thought ill compare and see what comes up. Origin hit top of the list. They stated I could take my number with me from virgin and that they would guarantee me a min 30mbps in speeds. Lies lies lies.lessthan 10mbps they didn't bother chasing my number. And these recon they supply the NHS, don't listen to it.after 2months of hell I'm getting a refund and free out of my contract. Call recording saved me. Staff are good company is worse than old talk talk. STAY AWAY!!!!!
Reviewer
Joe Palmer
Location
Sheffield
Date
17/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There's nothing I can say that hasn't already been said in previous reviews, avoid this company at all costs! I was a customer for several years and they seemed to get worse every year. Slow speeds, regular dropouts and poor customer service.
Customer service is no longer 24/7 and waits of between 45 and 60 minutes on the phone are normal. They seem to have no way to escalate technical problems, and just fob you off, asking you to reset your router etc. I ended up paying over £100 in early termination fees to get away from them. When I left, the day my connection switched to BT my speeds jumped from 0.5Mbps to 37Mbps, so the issue with my speeds was obviously to do with their poor network.
After I left they also removed my negative review from Trustpilot stating that I wasn't a genuine customer. So take star ratings on other review websites with a big pinch of salt!
Reviewer
Hristo Hristov
Location
Gravesend
Date
10/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never again! It is really slow and bad internet. This is awfully supplier! I write a review on trustworthy and origin lied that I am not costumer at the same time they wan to take money from 12 monts and don't want to cancel the contract! They lied to me for the speed and I have never received the promised speed! Never again!!! Shame on you to lie the costumers!
Reviewer
Hristo Hristov
Location
Kent
Date
09/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID AVOID!!
AVOID AVOID AVOID!!! ABSOLUTE LAIRS!!! THE WORST INTERNET ON THE MARKET!!! I have made a big mistake that I didn't read comments and feedback before I go with origin....it is absolutely slow and it took me 60 seconds to open my gmail and wasn't able to open youtube! When I tether from my phone to my laptop is 6-10 times faster!!! I'm reading the contract now to cancel this and it says you can cancel one day before you go life.. where is the point??? you don't even see the product and how it works! THEY PROMISED 18MBS AND I AM HAVING 10MBS OR MUCH LESS.... I HAVE CALLED THEM AND THEY SAID UP TO 14 MBS, BUT IT NEVER WENT UP MORE THAN 10MBS !!!! DON'T DO MY MISTAKE AND READ THE COMMENTS PLEASE!
Reviewer
Max White
Location
London
Date
04/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cannot wait to break the contract with Origin Broadband. Even after my complaints and their failures to make right with me they tried to censor my review on Trustpilot! DO NOT join Origin Broadband. Avoid at all costs.
Reviewer
Sarah harris
Location
Berkshire
Date
28/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'd give this joke of a company 0 if I could! September I joined and it was the biggest mistake ever!! They stole carers allowance on the 18th of nov, promised to return it on the 19th, didn't happen, I called 7 days later and again promised to refund with immediate payment, didn't happen, called again and was told it had been done on the 26th and would be with me in 3 days! Called to check today and have been told it was done yesterday (27/11/19) and its gonna take 3/5 days!! When the managers are the biggest liars the customers have no hope!! I will be leaving and they can take me to court for the £404:85 they want for early cancellation!! Absolute jokers
Reviewer
James
Location
London
Date
21/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Most recent issue of any my line was reconnected as a cross line.we eere without setvice for 3 days and yet we now receive a bill for calls we simply could not make as the line was dead. They refuse to act. Keep away from these morons. They will be bankrupt within months
Reviewer
Esio Trot
Location
Tidworth
Date
17/11/2019
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
I’ve been with Origin for 3 years now. I love the fact their call centre is in Doncaster and is manned by really nice people. What really lets the service down though is that to resolve issues, you need to hardwire link to the router. We’re all Apple at home and my work laptop can’t be hardwire linked. I’m not hugely IT literate so unless one of my teenagers is home, I’m stranded.
I really hope Origin get their act together because I will always support UK based and manned companies.
Reviewer
Bristolgambling
Location
Bristol
Date
09/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
2 weeks after having it installed my Virgin internet is on its last day and I still haven't had a single successful internet connection with origin.
There customer service department close at 6 on weekdays so you can not get assistance after work. If you phone during work they will tell you that you need to be at the internet connection for them to assist. The package comes with instructions for the default modem but having been sold an upgrade - the instructions do not work for the ASUS AC55u. I also can not speak to anyone on live chat. The automated message says there will be delays because of flooding however they haven't contacted me back a singe time or even given me any evidence anyone is even in the office. So alas another hour will be spent waiting to speak to customer services without ever actually being able to access the internet. AVOID.
The engineer set up the phone line but as he said the modem was "plug and play" didn't set it up even on request. Genuinely bottom tier
Reviewer
Maisie
Location
London
Date
08/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please don't go with people after two days can't get broadband bad service at customer service and then leave you on the phone for twenty five minutes really bad broadband service
Remember you only get what you pay for
Reviewer
F. Bailey
Location
Scotter common
Date
31/10/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Dose Not supply promised speed
poor customer service
Reviewer
Gordon Swinton
Location
arbroath
Date
29/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with Origin for 7 wks,mads 2 payments and received £10 back because I'm not online yet. I'm connected but get I access to the net. I've been thru the modem setup with them 3 times but still no access. I'm losing the will to live. I'll call them once more and give them 2 days to fix it. If they do t I'll block them at the bank and they can take their modem back. I'd advise others not to go near them.
Reviewer
Sandra. Parker
Location
New Milton Hampshire
Date
12/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Origin for nearly 3 months and still do not have any wifi service. A phone call takes forever to be answered and then an engineer is promised to be sent to inspect the premises which never happens.
Totally disgusted with Origin and don't recommend them at all - they are a nightmare.
Reviewer
Vincent Laudano
Location
London
Date
06/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I've been with this company for two years and have been very disappointed with their services.
Modem keeps cutting off two to three times a day.
I gave them 30 days notice that I didn't want their services any more, and that I didn't want them to take the up front fee for another year that they were requesting.
I was assured that this wouldn't happen.
To my surprise they cut me off after 10 days! I called them about it and was told it was an error on their behalf and that it would take 14 days to re connect and that I needed to renew my contract with them!!
In addition to this, they had the audacity to go ahead and take the renewal fee for £193.23 from my bank account twice!
I had to call my bank to get the money refunded.
I have requested that they release my phone number for the new supplier who will request my phone number. The new supplier can't start their services for another 20 days.
I've been left with no phone or internet, that I had paid for up front thanks to them. I'm sure they did this on purpose for leaving them. I've read other similar posts by others.
I have made a formal complaint to them. I was told someone was going to contact me to try and resolve the issue. Still waiting after five days!
Reviewer
Sharon
Location
Telford
Date
05/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible connection drops constantly, origin tell me there's nothing wrong and if they send an engineer out and the fault lies with me (doubt it, I've never had trouble before)then they will charge me £108 or if I'm not in they will charge me same amount..I told them I'm not paying for a service I don't receive and cancelled my dd ...This is quite funny I suppose because they cut me off the next day and it took me over 6 hours to realise
Reviewer
John
Location
Cumbria
Date
02/09/2019
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've been with origin for almost 2 years and, from the start, the broadband service has been available all the time; no problems with that.
Customer service, however, is in need of some work. I signed up for a 12 month package and paid up front. After a couple of months - in the new year - I noticed that there was a payment from my bank account so I called up and was told there had been a mistake and it would be corrected. The following month, same again. Third month in a row, same again. Eventually, the payments stopped and a cheque for 4 months overpayments was sent to me. When my 12 months were over, I called and renewed, full payment, same as before, and in year 2 no problems either with service or extra payments.
I've just made a payment for year 3 - a bit early; payment on August 1 for a service starting in September but it's paid now so I'm not going to fight over it.
To be completely fair, the people at Origin have sorted out the problems as they arose but their process seems to be very slow. Whenever I've called, they have been polite and I don't recall it taking too long to connect.
Avoid? No - if you're patient with them, they will get things right and, to be fair, my broadband connection has never let me down.
Reviewer
Sharon
Location
Telford
Date
31/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bloody terrible ,never works
Reviewer
Karl
Location
Doncaster
Date
31/08/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Over 2 years I've been with them and just renewed as I've never had a problem, got fast speeds, good WiFi and it's the cheapest I have found for Max fibre
Reviewer
Karly withers
Location
Essex
Date
15/08/2019
Comments:
I can’t comment on your internet service or speed as I’m not even with you, but I felt the rude young man who just called me out of the blue on my lovely Thursday afternoon needed a review - because your customer service is disgusting. After telling him I didn’t know who my package was with (what do you expect when you’re cold calling people) he then asked me ‘DO YOU KNOW ANYTHING??’ Before hanging up on me. Delete my number and train your staff properly. .
Reviewer
Francityfan
Location
Rainhill, Prescot
Date
09/08/2019
Comments:
After leaving talk talk i found this company on facebook, filled in my details and was called yesterday but i was busy so requested a call back 10.15am next day. Bang on time the girl phoned me. Straight away she got into her sales pitch at 100mph. I had to ask her to slow down several times as i could not understand a word she was saying. I asked several questions which again i think she answered at 100mph. I commented that Now tv , were offering a slightly better deal on calls made from landline, her reply was " go with them then" . I asked to repeat what she said and she changed it to " well you have to go with the best deal." Thats not very professonal is it i said to her her , to which she replied "oh watever" then cut the call. I was so shocked at this advisor, having worked for a top high street Bank for the last 17yrs as a manager in a contact centre both inbound and outbound service. Its no wonder this company nearly colapsed last year and to be honest with staff like her it wont be long before they are at that stage again if thats how they value customers. My advice steer well clear of this company
Reviewer
James
Location
Eastbourne
Date
07/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you are wise you will avoid this disreputable company. Their promises are not to be relied on and their broadband sub standard. Be warned ....
Reviewer
Michael
Location
Middlesbrough
Date
06/08/2019
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have been with origin for nearly 2 years now. I had problems at first but for the past 18 months I've been trouble free and have great speed. It is very cheap too, customer service is slow to get through to but if your after a reliable frill free broadband provider then origin is the one for you.
Reviewer
Samantha Topcu
Location
London
Date
05/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
STAY AWAY from these cowboys, I cancelled days after contracting with them as I was still under contract with another provider - origin promised to cancel order. 2 weeks later they had not cancelled and took payment from my account! Now they saying it’s up to 30 days to refund me by cheque...
Reviewer
Dylan
Location
Greenock
Date
25/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Never even switched but got a call out the blue saying they hard i was looking at broadband and asked if i could get a call back the next day between 14:00 and 14:30 which never happened and when i called up and explained i did not wish to switch and why, also asking to be taken off their call list, 10 mins after that call i recieved yet another call from them and yet again told them to take me off their call list, after that yet again i recieved another call which resulted in me being laughed at down the phone and hung up on, i called up their service and said not to call me again will wait and see if that actually does happen...
Reviewer
Gwen Gilmour
Location
Tayport
Date
18/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would steer clear of this company, I signed up on Friday then read the reviews, cancelled on Sunday, Tuesday they took money from my account which I managed to get cancelled, now I find today,Thursday they have taken money again. Wouldnt touch them with a bargepole.
Reviewer
Matthew
Location
Dunoon
Date
01/07/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I switched to origin a month ago and I can't ask for better service amazing broadband connection and speed I live in Scotland I will be recommending to friends and family
Reviewer
Annabelle nolan
Location
Bristol
Date
21/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t use this company. Appalling speeds. I rarely get over 4MB using WiFi (my mobile phone connection hits 90MB). Forget a connection during peak times.
I cannot even stream TV properly and the signal completely drops out all the time - this is not an exaggeration. I live in the city, not out in the country.
They are refusing to cancel my contract despite this stating they cannot guarantee wireless speeds. Who actually uses a wired connection anymore?
Terrible customer service. Terrible service in general. Have read other similar reviews since I started looking. Wish I had known before I signed a 12 month contract.
Reviewer
Salim
Location
Warrington
Date
10/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I joined them on an 18month supersaver deal and paid upfront for my landline and broadband. Yet almost EVERY month they kept taking money out of my account for broadband and line rental. It is unbelievable how difficult it is to get you money back from them. They keep lying which is why they are so difficult to deal with. First they promise you itl be back in your account within 7days, after 7days they say another 7days, then they increase that to 30days, then they say its not company policy to send a paid back to an account via BACs and that they've posted a cheque to my home address. A further month later when no cheque arrives and after screaming at them down the phone, they finally agreed to send my money into my account via BACs.
These fictitious cheques NEVER made an appearance. And I had to go through this same torture pretty much every month as despite being on a supersaver they refused to allow me to cancel my direct debit.
Don't even get me started with Kim in the complaints department who refuses to give you her surname. When you get sent through to her in complaints she never responds back to you when she says she will. Also when you mention members in the team you have spoken to, TWICE shes told me two members of Origin staff who promised me refunds that never arrived have now left the company. I thought I would ring customer services to see if she was telling the truth, only to find she was lying as usual.
Not only is their broadband constantly dropping speeds, their is no point speaking to anybody at Origin about anything as the whole company just send you on a wild goose chase and never resolve anything. Fastest speed I managed to get on my line with Origin was 30mbps with constant drop in connection. I have now switched to Vodafone Broadband with whom I get 38mbps on the same time with no drop in connection.
Origin Broadband are just awful. STAY AWAY!
Reviewer
Aaron Richardson
Location
Staffordshire
Date
03/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Origin Broadband may seem attractive because of their low prices, and that's half the reason I took the leap, but it was honestly the worst mistake I ever made. While I like to take chances on smaller relatively unknown companies, this was one of the few times that decision has bitten me in the butt.
First, I'd be surprised if your connection remains stable for longer than a few weeks. I don't have enough fingers and toes to count the number of times our internet went offline without warning, sometimes for days at a time. This wasn't limited to just me, either, check Twitter, more often than not, huge regions of customers will be completely cut off without warning.
On the rare occasion it is online, connection speeds fluctuate no matter what time of day it is. This is likely due to the outdated tech that they call a "router". But hey, if you have a couple of hundred quid to throw their way, you can buy their more up-to-date router.
Oh, and their customer support, I kid you not, is the same person every time I've called. But don't worry, why not head on over to Twitter to express your concern? A few times I'd spoken to their customer service via Twitter who seemed to "solve" the problem for me (they didn't) and reimburse some of my bill for the inconvenience (they didn't) as well as correct a double-charge on my account (they didn't).
Oh and don't even dare Tweet at them directly with complaints about their terrible service because they'll just block you. Yep. Having simply tweeted them about losing connection (again) I went to check their page for a status update and low and behold, I'd been blocked. Bloody good customer service there. Ignore the problem and it'll go away.
You're right, I did go away, to another ISP.
TL;DR - Origin Broadband is a terrible company with unstable connection and abysmal customer service. I'd avoid at all costs even if the deal seems too good to miss.
Reviewer
Jarvis
Location
Gloucestershire
Date
01/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
If you want your internet to not work half the time, zero customer support, a very cheap and unsuitable router, all for one cheap price, pick these boys. You will also not have internet for 2 months when you switch because they will mess up the switch over. AVOID.
P.S. Don't let your flatmate pick cheap when you both need the internet a lot.
Reviewer
Nigel
Location
Shropshire
Date
21/05/2019
Ratings
Speed
3.00 stars
Comments:
I am submitting reviews to warn people off this company due to appalling level of service. Don't let the cheap price fool you if you have a problem your stuck with it as its virtually impossible to get through to technical support. I have had my land line broken for 4 days now and tried every day multiple times upto 20 minutes on my mobile just waiting in a queue with no idea where I am in the queue. No announcements just a continual loop of music. The customer service and sales pick up straight away as us us but cannot even pass details of your problem to tech team they just put you back in the never ending queue. Steer clear its not worth it
Reviewer
Elizabeth Harper
Location
Inverurie
Date
06/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ended my contract early because of poor broadband service, worst ever customer service. Origin agreed to refund credit from my account. This was October 2018 and despite promises to settle payment has never been made.
I had paid the year up front but the service I received was disappointing. I couldn't connect to the internet. Customer service was non existent. I would recommend stay clear of this company. Rip off!!
Reviewer
Thomas Coull
Location
Brighton
Date
01/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The worst service i have ever received!
Thinking of saving money on a slightly less premium brand than Sky or BT? Believe me the hassle is not worth the saving. Took me 3 months and persistent daily calls to chase anyone up to install my router. Their customer service is disgusting with no one really willing to put their hands up and take blame, nor apologise for the inconvenience; they simply bombard you with secret unwritten policies and T's and C's.
Finally my contract had run it's course and i rang them one final time to cancel; and then was told that i had been billed for one month extra, as yet another unclear T&C struck me with a brand iron whip, told that "While your account is still open, even if your contract has ended, we employ a rolling contract unannounced to the customer".
Genuinely disgusted with how i've been treated by this company.
So in conclusion, really do go elsewhere..
Reviewer
Crunchy
Location
UK
Date
21/04/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Asus N16 latest firmware update available to download and install from Asus Help web page. Cured all my router problems.
Reviewer
Jen N.
Location
Newcastle Upon Tyne
Date
17/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Terrible internet provider. They're cheap but you understand quite quickly why. They draw payments twice quite often by mistake, take ages to refund you, they stop your connection by mistake as well (never missed a payment and my connection has been cut twice over 1.5 years with them). I'm currently not supplied by them anymore but it's now the 3rd month they withdrew and I'm still waiting for them to stop and refund me... Customer service is terrible as well. Completely useless.
Reviewer
Jamie
Location
Carnforth
Date
27/03/2019
Comments:
Never get internet with these half - an hour waitin for them to answer the routers don’t work frew the day always looses connection and thehy fink am gna lay £49 for another router wen online its says its free installation and router not ad internet since last wekend they wunt recommend these to anyone agen Gota wait another month for them to actually cancel it so paid another bill for no internet
Reviewer
Peter
Location
North Herts
Date
25/03/2019
Ratings
Customer Service
2.00 stars
Comments:
Unfortunately, I cannot find Anything good to say so I won't. All I can say is avoid like the plague if you want a peaceful life. with a broadband service which works also, at a speed which is useful.
Reviewer
Suzzy H
Location
St Ishmaels
Date
24/03/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Total confusion from the beginning! We paid £158 for a whole year up front. Just wanted basic broadband for a holiday let so it seemed a perfect fit. The first router was faulty. The second was faulty.
Eventually got up and running. Speed not brilliant but just about acceptable. After a few weeks realised we were being billed for £21 a month. Rang to query and was told that the price had gone up as it had been upgraded to fibre. I didn't want or need fibre and I certainly didn't want to pay £21 pm for a service I'd already purchased for a year in advance!
I'm not convinced it is fibre at all. It's certainly no faster.
The worst bit is the time they take to answer the phones. I don't think I've ever got through in less than 3/4 of an hour. If it was my own residence I'd have cancelled it and asked for my money back.
Reviewer
MickJ
Location
Wisbech
Date
21/03/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I have been with Origin for over 2 years, and for the first year services was excellent.
Then after a year it all changed, they seem to have got into trouble laid off staff, then the service went way downhill, dropped connections are normal, speeds that will suddenly drop to less than old dial up speeds.
You get used to responses such as "We cannot find a fault with the service on our side." and "we do not provide a guaranteed minimum speed with our packages"
Origin insisted it was not them, as all checks carried out showed no issues at their end, so it must be BT or an intermittent exchange issue- odd, as visits to neighbours showed other providers were not have any problems.
Cut long story short the company has gone into a CVA, and the service continues to reduce. I would advise any potential customers to do your research, When it works the service is good, but for last 6 months it has not been good and I for one will not be renewing my contract
Reviewer
Mac MacQueen
Location
Isle of Skye (West Scotland)
Date
15/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was one of the first people to sign up with Origin Broadband here on the island...was with them the best part of 3 years...at the beginning, all problems were dealt with promptly and couldn't fault them...fast forward to now....was supposed to be on 36meg download....for close on 6 months had constant drop to between 1 and 5meg...complained after numerous calls, nothing done...emailed abuse, still nothing done...cancelled direct debit, it worked for about a month then back to the same shenanigans of not even being able to stream bbc i player at peak times...what a joke...Origin even had the cheek to ask me to reinstate payment while they try and sort it out!!!...Hilarious!....have decided tonight to switch to EE fibre in hope of a peaceful life...Avoid Origin Broadband folks, the began a great company but have got lost in the fog of their popularity and would rather bury their heads in the sand than sort out their longest running punters...should be banned by OFCOM with their carry on
Reviewer
Ivan Gould
Location
Marston Magna
Date
09/03/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Very good customer service with resolving issues. I switched because we experienced drop outs and slow speeds over the term of our contract and I hoped that our new ISP would be better.
Reviewer
Amelia
Location
Aberdeenshire
Date
03/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cancelled my service today and it’s the only time in 2 years I’ve managed to get through to customer services in a reasonable length of time. With fibre speed less than 0.5 MBps and virtually unusable I sacked it. Totally appalling ISP from day 1. Steer clear. Shouldn’t be in business.
Reviewer
Marie
Location
Blackpool
Date
21/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst internet ever I had to get a new router box as the first one they sent me didn't work. I tried to ring them the first time and had to wait an hour and the internet still did not work. I have rang them twice since as the internet keeps cutting off. Then they said they are going to charge me £198.00. Avoid this rubbish company.
Reviewer
anonimous
Location
Bedford
Date
20/02/2019
Comments:
spend hours trying to reach the customer support, no help, sending emals trying to schedule technician visit but not replying, no action, was without internet for 5 weeks, such a waste of time needed to switch
Reviewer
Graham
Location
Gloucester
Date
17/02/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I am now in my third year with Origin. My experience has been mixed, I try to avoid all contact with the accounts dept as they never follow up on requests for genuine refunds. I also had slow speed and drop outs which I finally resolved myself by downloading and installing the latest firmware from Asus for the DSL-N16 router. Don't rely on the automatated update in the router software as it does not recognise the latest update (December 2018). I hope this helps others frustrated with their speed and reliability. Good luck.
Reviewer
Dave
Location
Cardiff
Date
14/02/2019
Ratings
Customer Service
2.00 stars
Comments:
It took 2 weeks to get a confirmation set up was complete. turns out it wasn't complete and was on hold for 49 minutes while trying to contact customer services to get it resolved. was then told the issue would take 5 to 10 days to correct. terrible, do not use
Reviewer
Nathalie
Location
Nottinghamshire
Date
01/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The broadband is completely unreliable.
It drops out at least 20 times a day. Customer service personnel say they don’t take responsibility for the WiFi reliability or speed, even though I’m sat 2 feet away from the router.
Absolutely rubbish all the way through.
Reviewer
Mark Skinner
Location
Wales
Date
29/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The reason I am posting this review is because Origin are lying to Trustpilot by saying my reviews are false because I am not a customer!, I have noticed they have an active campaign using the same excuse with other bad reviews to have them removed and Trustpilot are cooperating with Origin, I had all the same problems as the other reviewers, Origin illegally attempting to take money after ignoring your confirmstion that you will nit renew the contract etc, it is a good job that I do not actually live close to this shower of thieves, I have never,ever had to deal with such a disgusting excuse of a company before, they should be closed down by OFCOM.
Reviewer
Zaied
Location
Blackburn
Date
22/01/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We’ve been customers here for over 3 years and haven’t seen such humiliation and depression when it comes to customer service, honestly I’ve been on the phone with other companies that took a long time to answer but NOT as long as Origin Broadband takes to pick up the phone. The internet is great but I’m sorry I honestly cant believe that for a company as big as yours with all those phones and yet people are still waiting in line for 1 hour or 1.5 just to say that my broadband isn’t working and we’ve paid everything in full and they told us that it would take approximately 1 hour to work, btw WE GOT EXAMS.
Reviewer
Dean
Location
Stanmore
Date
21/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID, absolute cowboys. every time I tried to call I was on hold for hours it’s only recently that they I improved the ways of getting in touch with origin which has possibly come from all the bad reviews you have recieved in the past, I emailed on several occasions confirming that I would like the leave when the 12 month contract finished as they can see from my account I paid for 12 months contract then stopped paying as I emailed to say I’m leaving, not once did I say I want to renew my contact therefore the contract was unlawfully extended without my knowledge or agreement, not once did I receive a phone call or email or letter saying the contract has been renewed, the broadband has never worked as the engineer didn’t Install the phone line correctly, I have been on talk talk since the first month I took out the last Initial contract but I knew I had to stay in the 12 months period which I did, they can check the broadband connection and can see that it’s never been used because it never worked. I told them via email that either the broadband is cancelled or I will happily take my email evidence of wanting to leave origin after the 12 month period to court if you try to ask for any outstanding balance. Don’t let origin get the better of us, it needs to be shutdown NOW!!!
Reviewer
Will
Location
London
Date
20/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Update: switched to Zen internet and all my internet problems are solved, even ones I didn't realised were caused by Origin e.g. LG TV would sometimes not connect automatically to internet which I thought was it being slow or malfunctioning. Nope, it was Origin and their terrible router.
Complete ripoff, way more expensive than other providers yet worse in every way. Screw this company they are useless.
The connection is absolute garbage: drops out or becomes unusable multiple times per week. I can see this is the same others are getting as review sites have been flooded with similar 1* reviews recently i.e. nothing to do with my setup, just this terrible company again.
My devices are feet away from the router yet once a fortnight do I get zero lag or delays. The rest of the time it ranges from annoying to unusable.
The router is complete rubbish too - complicated to setup, UI is almost unusable because it is some terrible ASUS one and it doesn't even have 5G. I'm paying £38 a month, way more than I would for same speeds with other providers, yet they can't even give a solid 5G router.
I went with Origin for the 24/7 UK based support and here is my summary of that:
- nice but moronic staff that have zero knowledge on anything.
- technical support are clueless morons
- hold times are always very long
- no one ever answers the live chat, you send your message and it says someone is there but no one replies.
- terrible tinny hold music played on repeat whilst on hold.
Reviewer
Sue
Location
Wakefield
Date
13/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If i could give minus stars i would, put up with Origin for the entirety of my 18 month contract. Took it up through a cashback website and to start, never received the cashback. As soon as broadband set up, they mixed my details with another customer account which stopped me being able to log onto broadband, once remedied (after many calls to customer services with minimum 45 mins before anyone answered), constant WIFI dropping, very slow speeds (and this was meant to be quicker than my previous provider, paying £10 more than before for the privalage! Received an estimated final estimate for £60 when i'd gone through my bank statements, I had actually paid for 18 months service and i'm leaving a month early. Contacted customer services to explain to them to sort their billing out.. Girl didn't sound like she knew what she was doing, told me the account will be updated to show i owed nothing, then get a final payment due letter to say i now owe £35! Cancelled direct debit, router sent packing. Calling customer services again. Honestly AVOID LIKE THE PLAGUE!
Reviewer
stephen woolvett
Location
London
Date
12/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
poor poor service from these guys
Reviewer
Georgina Atkins
Location
Bexhill on Sea
Date
10/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service might be OK if they ever answer the phone! Abysmal! I have now held for 45 minutes twice and still not got through to anybody. I only wanted to upgrade my package but thinking I'll just wait until my contract ends and leave them.
Reviewer
tg
Location
liverpool
Date
07/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
The speed of the internet is slow, can not be any quicker. Always the same speed with previous providers.
Reviewer
Martin
Location
Kings Lynn
Date
07/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Very poor speed (1Mb/s), intermittent connection, customer services reaction was "that's the speed you get" (tough!)
they block incoming connections (FTP etc.), although they deny it, unless you pay extra for fixed ip (DDNS is blocked.
I have changed supplier, instant speed increase to 4Mb/s - engineer visit, speed now 7.5Mb/s. I am also now able to use ddns without issue.
my advice - Avoid origin Broadband.
Reviewer
Mr harrison
Location
Hythe, Southampton
Date
05/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service known to man, if you like to listen to 3 different songs for multiple hours while trying to contact your Internet provider then this is the site for you! And if you like paying for a service your not provided then also this is a site for you, but if your one of them really lucky people (the type that wins the lotto multiple times) then you will eventually have someone answer the phone, but they will just fob you off with what you want to hear "so you go away" and then never answer the phone again. But on the plus side you will have the option to switch provider, just as soon as your contract runs out, Advised.
Reviewer
Sean Murphy
Location
N. Ireland
Date
31/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ratings should have -5 stars the only good thing I can say about this service is they don't have that terrible noise we older folk can remember from dial up. Do not I repeat DO NOT be conned. This must be the worst service ever.
Reviewer
WHATTHE
Location
UK
Date
26/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Want give me my money back even thought I cancelled one day after signing up. Do not use this company. Decided to cancel due to press coverage of them being in trouble (financially) - no refusing to give me my sign up deposit back. Seriously do not consider these.
Reviewer
Paul Miller
Location
Mansfield
Date
19/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Terrible company. Broadband regarding speed and reliability ok, but a complete mess regarding invoicing. I can only repeat what others have already mentioned....AVOID....AVOID....AVOID...at all costs. The market will do the rest.
Reviewer
stephen
Location
Wales
Date
17/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Here we are another Originbroadband fail no phone no broadband again !
We have been overcharged month after month . we spend hours on hours to contact them they to tell them they over charged they then charge the right amount for one month then we have to ring again next month overcharged again. This as gone on for months they promised refund never arrived now we have paid hundreds of pounds over our contract 18 months @ 23.50p some months 65.00p. And now no service phone or broadband at all for five days but they will still take there money for no service again These clouns must be stopped
Reviewer
Yvonne
Location
Keighley, West Yorkshire
Date
05/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Poor beyond belief, imagine if Fawlty Towers ran a broadband company. Didn't tell me about my activation day, turned up unannounced and then the changeover left me without broadband as they hadn't posted my router yet (they sent it to the wrong address 3 times!) and lack of notice meant had to pay out my notice for old broadband provider. Slow speeds. Unreliable. Received other people's bills on more than one occasion. Terrible customer service. Posted router back at end of contract and after 4 phone calls and 2 emails am now taking them to court to be paid back the money for the postage they agreed to pay 3 months ago. Avoid at all costs.
Reviewer
kenni
Location
london
Date
04/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never buy broadband with them, they are the worst ISP inn the country, the internet will be down 70% of everyday, the internet speed you paid for will never be met and should you call to tell them that it is not working they will say it is working according to their computer and that it will cost us heavily if we call out a bt technician. I AM SERIOUS I TYPE THIS TO WARN YOU DO NOT GET THEIR BROADBAND!!!
Reviewer
Dean
Location
Anglesey
Date
03/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid. Guilty of breech of consumer trading law: "False Free Avertising".
They advertise the router as included and "totally free of charge"... yet you will get stung with the follwing when you leave after your term completes.
Origin policies page :
"However our relationship comes to an end, we will need our modem/router back. So you will be required to return our modem/router to us within 14 days after termination/cancellation.
If you do not return our modem/router to us we will invoice you for each piece of equipment in the amount of £40.00 (including VAT). The modem/router will then become yours."
Reviewer
bizon
Location
skelmersdale
Date
28/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband I had. My rating to ORIGIN ZERO 0
Reviewer
Keith
Location
Doncaster
Date
24/11/2018
Ratings
Satisfaction
1.00 stars
Comments:
I have been contacting Origin Broadband recently because they are preventing the activation of a new Superfast broadband cabinet in the village of Hatfield Woodhouse near Doncaster. They have failed to give their agreement to Open Reach for activation of the new cabinet and the result is that their customers who are paying for a fibre broadband service are being denied the best broadband available (even though they are already paying for it) and a large number of other residents in Hatfield Woodhouse cannot access Superfast Broadband even though the cabinet is installed and has been ready to be activated for 6 months.
I am told that Origin Broadband have caused the same problem in other areas but they are unwilling to make contact with Open Reach and resolve the problem.
From my conversations with Origin, I don’t believe they understand the problem so they are denying it exists.
If you are an Origin fibre broadband customer in Hatfield Woodhouse I recommend that you contact them to seek compensation as they are not fulfilling their responsibility to provide you with the best broadband service available.
Reviewer
Gary
Location
Crawley
Date
23/11/2018
Ratings
Customer Service
2.00 stars
Comments:
This is my review and to be honest I don't know where to begin with this company. Unreliability has been a major problem with the internet going down without prior warning of doing so. Despite numerous times I've rang to discuss issues like most of you the people are nice to talk to but it's like with there internet they can't function and go into the classic default mode of trying to blame BT or lying repeatedly to me about this will get solved or as I had with one of the complaints team " I know about the final right to reject and I accept that and also we will pay back in full the money that you paid out for the router that I had to pay for". This of cause was another lie. The other problems I've had is the internet will go off when we need it the most as I've got a one year old son he likes watching YouTube videos of his favourite tv shows it's very difficult telling a one year old that the internet has gone off and it's not his fault. Generally the moto for origin is correct the only thing they got right. Where it begins. Yes it begins with them lying, taking money for a service that works when it wants to and not accepting blame. If any of you have an enemy and they ask for advice for there next internet company then go with origin. This company should be shut down completely and Ofcom and relevant associations should close them down before anybody else's hard earned money goes to this horrible company.
Reviewer
Malhar
Location
London
Date
23/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Had Origin for a year and generally found them to be really poor. I’ll preface by saying I’ve been with pretty much every big provider at some point – Sky, TalkTalk, Plusnet, Virgin, Vodafone, and whilst nobody is perfect, you should steer clear of origin.
My personal experience has been unsatisfactory in a number of areas, which has been topped off by their recent awful customer service.
Origin does usually provide a speed around what they state, but unfortunately it is fairly common to find that randomly the internet connection cuts out or drops in speed for no reason. They’re initial setup speed is also very slow – I placed an order in June and didn’t get switched over to them until November. And that’s in London, not a rural place where connection may be tricky
The Router is pretty standard, but its wifi range is not particularly good, the signal is too weak to even constantly watch Standard Definition Netflix on another floor. You can always fix this with boosters, but when you pay £25 for the modem, you feel a bit hard done by.
The worst thing I’ve found is recently, when I tried to call up around July to find out my end of contract date. I was told November, and then when November came around, I used a switching service to get a new provider that had a deal on [Vodafone].
I then got a bill for 5 months internet, for leaving my contract early. Despite phoning the customer service department 4 times, the story I get is always the same. We’ll listen to the call to confirm if you were given the wrong information, and let you know. The next day they say, ‘you signed a contract’ and that I’m liable for monies owed, even though the mistake is on their behalf, and nobody has listened to the phone call to verify this. And so they promise to do the same thing, and the next day it’s the same story. All the while dragging out my potential cancellation date for my new Vodafone contract.
For a company to be so devious in trying to extract money from you which they are not owned, should be criminal. But worst of all, is their unwillingness to even do their jobs, to review their call logs and confirm these errors. It is inherently unfair to give a customer wrong information, and then penalise them based on that information. Simple as that. Any company that carries out such a practice, should is inherently untrustworthy and should be avoided at all costs
To put this in perspective, I’ve also had multiple issues with my new Vodafone connection. But their customer service team and sent me out a new modem ASAP, and have added data to a sim to cover me with 4G during my lost internet time, and the manager has suggested changing the billing date so we don’t end up paying for internet we’ve not been able to use. This is the sign of a conscientious company, which values customers. Problems happen all the time, I accept that. But how a company handles the solution is the real test… and unfortunately Origin Fails miserably
Reviewer
jonathan
Location
staffs
Date
23/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Origin cancelled my broadband (6 Nov) as they said they could no longer provide a service in my area (I had just renewed this and paid GBP200 in advance for a years broadband). Origin also tried to take GBP 58 pounds at the end of the contract, which I stopped. I could not access my online account to see why.
Origin then also requesting I return the router at my own expense (which they said I could keep) and also charged me for the last month of service (which they said would be free).
I have only just managed to access my online account and now Origin are saying I owe them money (GBP 28) but the bill does not itemise what this is for. They are not acknowledging that they owe ME money and so far have not offered to return any of the money I paid in advance. So far numerous emails on this subject to their so called Customer services (and including the managing director) and Facebook messages have not resolved anything.
Reviewer
James
Location
Norfolk
Date
16/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
18 months with Origin must have been one of THE worst experiences of any kind of service I have ever received. Everything from charging me wrong three times, taking lump payments then direct debits, tonsending three different routers out, none of which worked, to abysmal internet speed when it actually worked, to their customer services (the same two women when you can get through), to the way they deal with you, to eventually trying to not let me leave when the contract had ended, to this morning trying to take £40 out of my account as they hadn’t received the router back yet. Please do not give them your money or you’ll end up paying for it ten times over with your time.
Reviewer
RV
Location
South Yorkshire
Date
14/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This probably has to be one of the worst internet providers I've had to deal with. Connection constantly cuts out, sometimes for hours or it just jumps on and off every two minutes. Earlier today, I tried downloading an app of the GooglePlay store, it genuinely took me 5 minutes because the connection kept jumping on and off. Don't get me started on the game I tried downloading the other day. YouTube was struggling to load a 240p video earlier this week. And all of this is AFTER we switched to the 'fiber optic' package. We tried calling the tech line, see if we could get these issues sorted, we were told that they cannot speak to us because we, as tenants, are not listed 'as trustees' as it's our landlord who sorted the wifi. I don't blame the employees, it's a rule, not their fault. But it's a stupid rule because they refused to even check if anything was wrong with the connection.
Sure, sometimes it runs smoothly and we don't have any issues, but to put it in perspective, I am writing this off my 3G.
Reviewer
NS
Location
Herts
Date
12/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible patchy service. Line dropped without explanation. Slowest broadband speed we've ever had. Useless router. Friendly customer service let down by a awful product. We've just moved to Talk Talk fibre (with some trepidation given their reputation) but couldn't be happier. Has made me realise how pants the last year with Origin has been.
Reviewer
Irfan
Location
West Yorkshire
Date
12/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID AVOID
Keeps cutting out for weeks!
Customer service n technical not trained, take u round in circles, useless careless, faults promise to ring back n never do, big time liers, robbing thievs
Reviewer
Levene
Location
Sheffield
Date
08/11/2018
Comments:
I havent even rated this service cus i havent even had it i paid my bill...... and some how i have no internet.....because someone has took over my line... i have explained that i buy and sell on line and without it i can not live.... they dont care said someone will ring back... yhis has never happened this service has been no exsistant i have had the worst service ever avoid.... avoid... avoid... do not go with origin....
Reviewer
J
Location
SCOTLAND
Date
06/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service throughout my one year contract. Very poor customer service, lie after lie when I challenged their answers to my problem. I paid the full year in advance as it was a good saving but they continued to bill me every month and it took almost 10 months to resolve. I did have a reasonable service from September 2017 to the end of May 2018 but since then it has been diabolical since then with download at 0.3mbps regularly and upload slightly higher at 0.6mbps. When I really started to push them on the problem they suddenly (by email) advised me that they could no longer provide me a service and gave me 30 days notice to change provider! The reason they gave me was flimsy at best and a downright lie at worst - they said it was due to a"network restructure". When I tried to get an explanation of the so-called "restructure", I got a load of nonsense and decided to just cut my losses and change provider. I'm now with Plusnet and things are much better.As far as calling Origin goes, the longest wait I had for them to answer my call was ! hour and 47 mins!! To be told absolutely nothing!
Reviewer
Adrian
Location
London
Date
05/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
poorest service in the UK. poor customer service on phone and email. broadband speed from 3.5mbps to max 7.8mbps for download and 0.01 mbps to 0.79mbps for upload on ADSL. The speed stays same whetherits midnight or weekend or weekday, just poor service. Price is same as of talk talk, plus net or EE so better avoid Origin. at the end of contract you pay for another 1 month as you have to give them notice and then return the crappy router..which I am putting in recycling bin as I don't want another customer to suffer with poor Origin hardware. AVOID, AVOID, AVOID this poorest broadband. I am now with Plusnet and I have constand 13mbps download and 1.09 mbps upload in Greater London area.
Reviewer
Neil
Location
Hinckley
Date
03/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Keep away. Cheap? yes but seriously pay a little extra and actually receive a service. This company may as well wear stripped jumpers and carry swag bags. They are so look bad
Reviewer
steven
Location
amesbury
Date
22/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
slow slow slow! it is so bad i no longer send emails i write letter as its more reliable, also i go to the library in salisbury to get information as it is quicker than google on my laptop!
Reviewer
Dino
Location
York
Date
22/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I was with Plusnet but they had put the price up again, I suppose it was a BT thing as they are owned by BT so I was looking for a cheaper provider, this is when I came across Origin at £24.99 a month for their Max service. As I was getting 52Mbps from PN and the only thing changing was my payments I decided to take the plunge. The price seemed too good to be true and so it seems I should be getting over 50Mbps as I was with the other 2 providers.
My moving date was the 4th October and so it went OK they kept to their schedule, I got a text to say I could connect so did. I did a speed test to see how my speed was and got a shock 37.2Mbps I should be around the 50 mark I thought nothing of it it might be their start speed and they up the speed until the line drops constantly then lower it down a bit but I was using their excuse for a modem router the DSL-N16 so just after the 10 day period for allowing the speed to settle I get a new modem router an ASUS AC3100 I cannot get it to connect so it goes back after two weeks of trying. A few days later I get a Netgear AC1900 modem router after 2 days of fiddling I get it connected so box up their N16 freebie.
I do another speed test and it's only 37.26Mbps 0.06 faster than the piece of junk they provided.
I had to contact them online to get the router as all the others I had were for the providers I had previously left and I couldn't get the providers logins out of the windows. I tried but never could get the old provider out of the window. I do believe they are capping my service though as I am paying £24.99 for their MAX service and just after they took the money, when I signed up, they increased the fee to £28 in a matter of a day.
Also I think they capped my service because I can get over 50Mbps with my previous two providers but only a maximum of 37.26Mbps with Origin.
I even bought a better modem router to try and get a better speed but it didn't work, what I will say is if you want their max service don't expect to get it with their free DSL-N16 router it's worse than 5H1T.
There is another problem as well, I never saw any increase in the price been advertised after the first 18 months I've been with them nearly 3 weeks and today is the first I see of any increase after 18 months to £37.48 or is it .98? But as the minimum contract is 18 months then by month 19 I will be gone. If they can cut between 9Mbps and 16Mbps from my speed then I will at best see out the minimum term then go quicker than horse 5H1T off a wet stick.
Will I be gone in 18 months you bet I will. If I ever find out who the company CEO is he's going to get a mouthful and then some. Cap my service just because I might have been one of the last to sign up before the price increase from £24.99 to £28 and that to me is a breach of contract because I am not getting the speed I paid for, even if its stable it not what I am paying for.
Reviewer
Nico
Location
Nottingham
Date
19/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
You know a service is bad when you consider that buying out the remainder of your contract (approximately £600 and 1 year remaining) is actually much cheaper than the amount of money the poor service is costing you per month is lost earnings.
I contact Origin every 2-3 weeks with a complaint and the same story "A member of our team will contact you at this particular time etc etc" is said, but never happens.
Technically, this is actually fraud. The excuse of "The Service is provided by BT Open reach" is used, however I never had this issue while actually with them or indeed virgin when I was with those previously...So in affect, Origin are not providing a service but are charging a premium for it.
No doubt, one of their social media executives (yeah seriously, that is a real job) will contact me and try to offer a solution as before. But in reality, nothing will be resolved.
I'm not interested in perception, image or cost. I'm just interested in a product/service that ******* works...Sadly, this service does neither.
Reviewer
Charles Setterfield
Location
Milford Haven
Date
18/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have given them 1 stars because I cant give zero.
My internet connection has been terrible from day one, I complained to the company, but these complaints were closed by Origin without my agreement. I work aborad and cannot take telephone call when I am away, this is the only way origin will communicate with you, they will never put anything in an email.
Now 18 months down the line they say I owe them over £100 going back to last year. I have not heard anything about this prior to this. I have been abroad work and because I have not paid this outstanding amount they have cut my broadband off within 30 days of informing me I owe this money. My bills have always been paid ontime by direct debit.
Technical support is now only available during working hours and when you do call you end up on hold for at least 30 minutes.When you do manage to speak to someone they speak over the top of you, they do not listen to what you are saying, everything is very scripted.
Whatever you do keep away from Origin Broadband the connect is so intermittant and the customer service a complete joke. These are without doubt the worst company I have every dealt with.
Reviewer
Keenan
Location
Weymouth
Date
08/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful. I moved house and it's taken 2 months to try get WiFi to move with me. Sent out engineer who didn't even complete the fitting of WiFi. I then have 4 other dates I have taken of work for engineer to come around and he has not turned up to any of the 4 dates. Not one apology and still being charged when no service being provided. Fuming
Reviewer
Dorothy Stirling
Location
West Calder
Date
04/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
What a totally rubbish company....
Avoid like the plague and pay more for a reliable provider,
I spent over 4 hours trying to connect the service and still ended up with a massive bill for cancelling the non existent service...
Go BT
Reviewer
Mike Marsh
Location
Sheffield
Date
03/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Can't score 0 stars Speed so slow I can't connect for a speed check. Three weeks now, promised numerous updates never received one. Now cancelled. AVOID, AVOID,AVOID.
Reviewer
James
Location
Sheffield
Date
02/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Same problem as others have mentioned on here, paid upfront but still got charged a monthly fee about 6 times and had to chase them to get it back. Cancelled the Direct Debit but they set it up again. Even after I left they kept billing me and even called to chase up the money!
Reviewer
Matt
Location
Surrey
Date
02/10/2018
Ratings
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Awful customer service attitude, takes several calls to get any problems sorted. Avoid at all costs!
Reviewer
Lenny
Location
Coventry
Date
01/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Having paid for a year's service up front, I have had "bills" for monthly line rental on 6 occasions within a year. Each time, I had to call their helpline (no other contact possibilities given) and wait 20-30 minutes to be told that they'd fix it and it would not happen again. In August, they actually managed to steal £18.095 from me and to date have not paid it back despite me contacting them several times. Actual internet service is fairly fast but had to reboot rooter about once a month when it crashed or the service failed. No outages of more than one hour.
Reviewer
Su
Location
Essex
Date
28/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No service was provided and I was promised a refund for my years broadband paid for in advance. Still waiting after 8 weeks. First it was going to be a cheque but was told had to wait up to four weeks for it to be processed. Next it was going to be a bank transfer that never arrived.
Customer services are truly hopeless
I wouldn't use Origin again if you paid me.
Reviewer
KJ
Location
Yorkshire
Date
25/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There is a social media page dedicated to the poor customer service of this ridiculous company.
I honestly don't know how they get away with changing things/ making things up as they go along.
They don't even tell you that you need to return the router.
They they throw more obstacles in the way to stop you ever getting your refund.
SERIOUSLY AVOID, HUGE HEADACHE.
Reviewer
Katrina
Location
N.ireland
Date
17/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is totally unprofessional and their service is less than satisfactory. My late brother died APril2018 and after numerous emails and presentation of a death certificate they have continued to debit his account for five months after his death they are not a company I would recommend doing business with besides bad service you cannot get rid of them
Reviewer
Gareth
Location
Southampton
Date
15/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst “fibre” broadband ever. Constantly being kicked off, the connection is so slow it’s ridiculous. It may be cheap but honestly just pay the extra few quid and go with a better company. I’m 10 months into my sentence now, only 2 months until I can change my broadband supplier. CANNOT WAIT!! Avoid origin like the plague.
Reviewer
Latif
Location
Smethwick
Date
13/09/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Changed over to another provider was told origin will disconnect on 17 but disconnected on 13 very bad service not happy
Reviewer
Alex
Location
London
Date
12/09/2018
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Service was OK. On terminating contract sent me a bill for >£200 for termination of contract even though the fixed term had expired.
Reviewer
Mark
Location
Hope Valley
Date
31/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We struggled on with Origin Braodband for 6 months before finally cutting our loses and giving up. Slow speeds, poor reliability, seemingly on desire to improve matters. To cap it all, 2 months after my 12 month up front line rental ended I became aware that they were still charging me for line rental. They refused to refund me claiming I had never informed them I was ending line rental!
Reviewer
Nathan
Location
Hertford
Date
23/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service I’ve ever had, I’m literally the most laid back person but I’ve had to wait 45 days since the original live date was set and still no service, every time I ring up they tell me to do the configuration crap which I’ve done so many times exactly the same thing and obviously same result, any other provider sends someone straight out of problem, still awaiting news on engineer but nothing whilst I’m still paying and being told by there social media team to check this and check that which has been done so many times, I’ve barony so much on mobile data, absolute rip off and should be on watchdogs for scamming people
Reviewer
Andrew Russell
Location
North East
Date
22/08/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
We live in the middle on nowhere so speeds will always be slow. I am writing this review because my renewal price was c50% higher and they sent my renewal c 2 weeks before my contract expires, but demand 30 days notice to leave!!! Be careful of them I would say? .... I have found a deal the same as last years so am now happy - just have to pay for the notice period...
Reviewer
Chris Smitheringale
Location
Redcar
Date
21/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Daily disconnections, sometimes for whole days. Customer service and technical support lines always busy (once spent 2 hours waiting). Had to get updates on service from other users through twitter. After 12 long months waiting for contract to finish, they continued trying to bill me for a further 6 months and demanded I return the router or pay £40 for it (it's hidden in their T&Cs). Avoid like the plague.
Reviewer
Kennedy
Location
Dumfries
Date
19/08/2018
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I can't lie, I've had great broadband with origin it's fast enough for me I use between 6 and 10 devices tv, iPad ect.. but this month 2 payments have been taken out not really sure why and I've checked all payments and they have all been paid I know it's not alot of money but it's not a service I want to be paying double for?
Reviewer
Simon Day
Location
Beckenham
Date
17/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cannot say a good thing about origin . After suffering near dial up speeds for a year . My Wife terminated our contract with Origin and has been charged for the Router, it's in fhe bloody small print :(
Reviewer
Dan B
Location
Preston
Date
17/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Shocking company.
It took 2 weeks for them to connect me and when they did, the internet was extremely slow to the point where using multiple devices was near enough impossible.
The cancellation process is ridiculous, they send you a bill and give you zero information. Their portal is useless. As a result you have to ring them, stay on hold for over 30 minutes and pay by card over the phone.
AVOID.
Reviewer
Paul wilson
Location
Yorkshire
Date
16/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Keep stealing mone from me tell me I owe it I r g and guess what I owe nothing I pay by direct debit every ninety keep away from these shysters as sooon as 12 months is over they can get screwed
Reviewer
Chris
Location
Shoreham-by-Sea
Date
15/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hand on my heart, the worst broadband I have ever experienced in my life. Not only is it the slowest, but also the most unreliable and inconsistent broadband available. I promise you if you waste your money on this junk you will regret it massively. Minimum 25/30 times a day you will loose all access to the internet, you phone customer services and because you are receiving the download speed you pay for there’s pretty much nothing they can do. I assure you, get this broadband, you’ll regret it.
Reviewer
Gavin
Location
Godstone
Date
15/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A fault was found with my broadband as I have only been receiving 0.2mps download and zero upload . I consulted Origin and went through all the technicalities with them but either intermittent broadband was achieved or none at all . Engineer appointment made over a 3 day period and nobody turned up or phoned . Got in touch with Origin again and apologies all round and appointments made for another 3 day period . Again nobody turns up but did get a phone call which was not convenient at the time so they said they would phone next day . They didn't and you guessed it nobody turned up again . Now been waiting for over 3 weeks for a better service . I appreciate they are cheap but I cannot see how they could charge more for this terrible service. I am out of contract but don't know where to go as all the reviews of other broadband providers are pretty bad .
Reviewer
Andy
Location
Lancaster
Date
13/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Misinformation is what this company thrives on. Absolutely awful.
Reviewer
John
Location
Lancaster
Date
13/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company LIES to its customers on a daily basis. Nonexistent customer service.
Reviewer
D App
Location
Manchester
Date
11/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
DON'T make the stupid mistake!!!
I made the stupid mistake of taking out a 12 month contract with this bunch of incompetent clowns. Even more stupidly I paid 12 months in advance to reduce the cost.
They took 4 weeks to connect me and then started charging me monthly as though I were an out-of-contract customer. Surely that is fraud?
The speed was around 50% of what I'd had with previous suppliers and their customer service so bad it was impossible to get anything done.
They persistently send out incomprehensible and blatantly inaccurate e-mails that customers cannot reply to; there is no address for their customer service department. The ONLY way to contact them is by phone, which they never answer; instead you are simply deafened with awful muzak until you can stand it no longer.
They charged me for a Caller Line Identification service I did not have - I still have had no refund of the overcharging.
After 11 months they attempted to take monthly line rental from my bank, even though I was paid up for a whole year. Another fraud?
Now I have decided to leave (one day outside my 12 month contract) they are demanding over £38 (yes, for one day's service!). I am not able to find out why as they have locked me out of their 'portal' ever since I told them I'm leaving.
AVOID this bunch at all costs!
Reviewer
Dave A
Location
Manchester
Date
10/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I made the stupid mistake of taking out a 12 month contract with this bunch of incompetent clowns. Even more stupidly I paid 12 months in advance to reduce the cost.
They took 4 weeks to connect me and then started charging me monthly as though I were an out-of-contract customer. Surely that is fraud?
The speed was around 50% of what I'd had with previous suppliers and their customer service so bad it was impossible to get anything done.
They charged me for a Caller Line Identification service I did not have - I still have had no refund of the overcharging.
After 11 months they attempted to take monthly line rental from my bank, even though I'd paid for a whole year.
Now I have decided to leave (one day outside my 12 month contract) they are wanting over £38 (yes, for one day's service!). I am not able to find out why as they have prevented my accessing my account ever since I told them I'm leaving.
Their 'customer service' consists of sending incomprehensible e-mails full of glaring mistakes - if you try to reply your response gets rejected by their server. The ONLY way to contact them is by telephone but no-one answers, you are left hanging and being deafened by very loud muzak for hours.
Reviewer
Paul parsons
Location
Coventry
Date
10/08/2018
Comments:
Shocking service really slow
Took 2 weeks to connect me and still charged full amount
Avoid at all costs total garbage
Reviewer
Tara
Location
Tyne and Wear
Date
08/08/2018
Comments:
AVOID AVOID AVOID ORIGIN at all costs! Try to leave and your stuffed. Will send you a massive bill so cancel any direct debit before you ring them. Charge £40 for the router unless sent back... no other provider does this. They disconnect you from your account portal as soon as you inform them you are changing providers so you're unable to access it to check your bill or personal info. Give you duff information to get you off the phone and make the rules up as they go saying 'someone has just informed me that ...'
Ask for Oliver Brysou and they dont know their own Managing Director! Then say he's not available. You can hear the smugness in their voices as they know they have your bank details and credit card number so will try and get your money anyway they can. I CAN'T BELIEVE THEY HAVEN'T BEEN INVESTIGATED BY THE FRAUD SQUAD YET BUT HOPEFULLY SOON. DOM JOLLY SHOULD BE ON THE CASE.
Reviewer
Arnie
Location
Derbyshire
Date
02/08/2018
Comments:
Garbage service, customer support 'hadn't been trained' on the modem they supplied me, modem was supplied with incorrect credentials, had to factory reset and find settings on google, garbage service drops out every twenty minutes. YOU GET WHAT YOU PAY FOR.
Reviewer
Matt P
Location
York
Date
02/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utter scum, breach of contract, unusable quality of service, no support, no improvement, won't cancel contract, threatening legal action if I don't pay for a service I am not receiving until the end of contract expires.
DO NOT TAKE BROADBAND WITH THESE CON ARTISTS
Reviewer
James
Location
London
Date
31/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A joke. I reported an external line fault 7 days ago and nothing done. Told broadband a nice to have but not a necessity. Actually book hospital appointments for elderly relatives.
Was told to unscrew junction box of phone line. Keep away from origin. Clueless call centre .
Reviewer
Will
Location
South London
Date
28/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Top 5 reasons Origin are pure garbage:
1. Connection is beyond unreliable.
Netflix constantly buffering, lagging online gaming, can't load simple gifs sometimes when 4G can easily.
It's unreliable and not simply bad because sometimes it works as expected which is great but rare.
2. Pricier than competitors.
They use same lines as all of the other 80 down 20 up top package providers yet they are more expensive with worse everything.
3. Awful router given.
Not even dual band like every other provider gives, has a horrible complicated UI and poor performance. Plus they have you return the bloody thing when you cancel internet service with them or incur a charge. Again no other provider I've had asks for router back.
4. Long call wait times.
Meanwhile you listen to the same annoying Pharrell song played over tinny phone lines for 15 mins.
5. Clueless technical support.
Came up with a ridiculous reason as to why internet was being slow "too many devices". It handles less devices fine sometimes so clearly not the reason. Also it's 2018 and I pay for your top package. Provide a better router and give some actual helpful troubleshooting advice instead of lame excuses.
To summarise, don't go with Origin or you will regret it; pay up and switch to Zen Internet or save some money and you will probably get better with Plus Net, talktalk etc.
Reviewer
Laura Johnson
Location
Ilkeston
Date
27/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As a young mum and starting off in my own home with my 3 year old son, I wanted a cheap and realible broadband but since having origin installed into my home I’ve had nothing but problems with the internet. Every time my house phone rang the internet would lose connection and I’ve rang the company several times and I cannot fault the customer service as they’ve always been helpful, but I’ve noticed just recently my internet always looses connection before it’s due to be paid and a few days after. My stepdad is also a customer with origin and after speaking to him and addressing my issues to him about the situation with my broadband he has exactly the same problem. I feel like I’m forever restarting it, I know longer use my house phone and still have the same issue. I also went 3 months without internet it still made payments to the company and when I rang up about this they failed to tell me they recalled the first router as there was problems so then I waited another few days to receive the new router and I do believe it’s just as bad as the first one. I am so used to sorting the issue out myself I no longer have to ring the company to talk me through what I need to do to restart my router.
Reviewer
Isobel
Location
Durham
Date
27/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Fantastic service! While it isn’t the quickest, the broadband is absolutely ideal for my needs (at such a cheap price too) and I haven’t had any issues with reliability of the service. Customer service is outstanding - really friendly, helpful staff who genuinely care about their customers.
Reviewer
Arunas
Location
Birmingham
Date
26/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband ever! No customer service at all. Paid for 12 months in advance - money wasted.
Avoid them!
Reviewer
B
Location
Central Scotland
Date
25/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As soon as I signed up with these clowns my internet speeds were on the low side and suffering from constant outages. Sometimes outages for hours, a few times a week. At other times 1 or 2 minute outages repeating every 5, 10, 15 minutes or so for hours. On average not more than 2 days would go by without some form of sustained outage or multiple, rapid-fire outages.
When it was working the speeds would frequently be worse than dial-up, page would take ages trying to load and then fail, even after multiple attempts. Between outages I would check my public IP address and ISP details and they would sometimes change. For a while it was in Paris and then eventually ended up in Russia in the latter stages(?).
Contacted them more than once, each time in the middle of sustained outages (one time in the middle of a 20+ hour outage), and of course "everything looks fine" and the "switch your router on and off" spiel. Resorted to trying every combination of 3 different routers and rj cables, no difference. Eventually had BT change the master socket in the house, change the physical line outside the house, and ultimately change something at the exchange regarding where/how we were connected there. No difference. Call customer service during another 12-hour outage, "everthing looks fine to us"...
Eventually cancelled the direct debit well outside of the contract. 3 or 4 months later these crooks somehow got my bank to reinstate the direct debit WITHOUT EITHER MY PERMISSION OR INFORMING ME OF IT HAPPENING, ie. against the direct debit agreement, and actually backdated it 4 months before I happened to notice it one day looking back through my statements.
Needless to say the money was back in my account within 2 or 3 days and then a change of bank was in order. But the nerve of these folk.
One of the strangest things was - checking the available services on the SamKnows availability checker, Origin was and still is listed as unavailable. They had had me on some bogus line and kept periodically bumping me off on to other crappy, dial-up-esque lines throughout the contract. Shysters.
Reviewer
J Roberts
Location
North Yorkshire
Date
25/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Really want to say how pleased I've been with Origin today! My internet connection failed, which is only second time in 12 months.. I am not very good at technical stuff and rang Origin. The girl who answered (Milly) was so very patient with me and talked me through re setting procedures.. I always dread anything going wrong that requires technical help, but Milly put me at ease and helped me through it!! Thank you Milly and Original!
Reviewer
Janice Ronald
Location
kilmarnock
Date
25/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling. Customer service non existent. Tech support useless. Billing department can't count - always to their advantage. No service for over 6 weeks. No reason given. Speeds should be around 11mbps. Currently 0.14. Seeing other reviews about overcharging, I'm thinking perhaps the fraud squad should be getting involved. Would have given zero stars if possible.
Reviewer
Garethwilliams
Location
Mold
Date
20/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Without a doubt give this provider the widest of clearance.
Ave speed around 15mbs I am paying for their max up to 70mbs. The fastest in the first 12 months I’ve been with them is 35mbs and I mean once. Drop out is a daily standard, have emailed over 20 times. Auto bounce back. Logged in our system and we will get back. NEVER DO GET BACK.. have had a bt engineer here to check line. Told me the router they supplied with my package Would never give me anywhere near the 70mbs I’m paying for and reported same back to the company... just sent me a new router. Same model as the one I have. Still in box. After 12 months of an 18 month contract just about to change. Will argue and report to Oftel if they charge for the remainder of my contract, Has they have NEVER given me anywhere near the download speeds which I have paid for over the last 12 months. AVOID AT ALL COSTS. THEY ARE THE PUTS
Reviewer
Nicola Di Marzo
Location
South London
Date
14/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst ISP and customer experience I had in 20 years
I have been an Origin customer from April to August 2017 (South london area).
Since I subscribed I faced nothing but problems and bad services.
- Internet disruptions from poor speed to service completely unavailable
- I have been charged fees weren't due twice (for maintenance never received)
- when called to ask for an explanation after hours and hours queuing at the phone my request was bounced back and forth between billing and sales with absolutely no resolution.
- Customer support even hung up the call on me brutally once
- Considering the bad service experienced nothing has been done to mitigate, of course I was charged full fee to end the contract before the 12 months
Switched to Plusnet in August 2017 and luckily now all this nightmare is just a far away memory.
Do yourself a favor avoid this company at all cost. Completely waste of time and money.
Reviewer
PNuttall
Location
West Sussex
Date
10/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
OK broadband when it works.
HOWEVER - Been without DSL for 25 days.
After waiting for an engineer, simply was issue with router. Why oh why takes this long for simple fix.
Most incompetent and slightly rude customer service I have ever encountered. So far they have £15 credit note. Insulting.
Reviewer
Vikki marsden
Location
Rotherham
Date
06/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling service been nearly 3 weeks without internet .five phone calls have been made and been told the same thing over and over again do they even have engineers I'm starting to think NOT!! I have now cancelled my direct debit and will NOT be paying this company anymore of my money. Disgusting the company needs shutting down what a load of ****!!!
Reviewer
Roland
Location
Essex
Date
26/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
At beginning of June my internet disappeared - just thought it was usual(!) drop-out - 2 days later realised no phone-line either - after the usual 40 minutes wait using my mobile, they
investigated and said my line was 'slammed' by another provider. They would try to get it back and ring me straight back.
After 4 days of no contact, had to endure another 40 minute wait on my mobile, to be told they're still dealing with problem.
6 days later of no contact from them, another 40 minutes on my mobile. Hurrah, that day they were reconnecting me. Sure enough both internet and phone line appeared.
I asked for credit on my bill and they granted a reluctant £6 FROM the time I had reported problem TO THEM.
Towards end of month I realised I'd not had an inbound phone-call.
Rang my own number from mobile and received engaged signal!
Another 40 minutes (standard wait?) call, although from land-line this time.
TO BE TOLD MY PHONE NUMBER HAD BEEN CHANGED.
WITHOUT MY KNOWLEDGE.
It would take too long to express just how awful this company is IN ALL RESPECTS.
Reviewer
John
Location
Potz
Date
22/06/2018
Comments:
There are two good things about this ISP - its cheap and sometimes it works. The rest is utterly bad.
Reviewer
John
Location
Devon
Date
12/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do you like:
Listening to music on hold for long periods of time?
Appalling customer service?
Slow and unreliable broadband? Then this is the company for you!
Avoid like the proverbial plague IMHO.
Reviewer
martin
Location
HOVE
Date
11/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
yep i agree, another that wished i wouldnt of ever gone with them, nothing but line dropping out even time the phones was in use for months, 40+ mins of hold to i gave up trying for that error,
now the contract was up in end of feb this year, and switched to plusnet on 5th of march, they still billed up to the end of april, for a service i didnt even have, witch after another 30 mins on hold, they promised to refund agreing it was an over charge, (but nope not happened yet) instend they want to charge for they router £40, even IF they cant even give an address to return it to, kinda just a little bit important,
even if they terms say you dont have to return they router IF your dont cancel before the miniium period, of your 12,18,24 months with the IF on line two, but i guess they just let dislixics like me write they terms huh lol
so IF im in the mood for it tomorrow im going to have a very fun time with them and the word IF, as in even tho they terms stat as i finished the contract than points ABC dont ply to me, that IF they want they router back and thats IF they can give me a damn address for it, and only IF they refund the over charge they agreed to refund, and IF im it the mood to send it back after the inconvice of it all, as its not in they terms, it only is IF you not finish the contract term, IF you do than it is an IF point
but ya jokers, and IF i could i would give them no stars
Reviewer
Evelyn
Location
Falkirk
Date
11/06/2018
Comments:
Failing internet, phone line cuts off while on the phone. Put on hold for minimum of 40 minutes then disconnected. Customer service is appalling. Router didn’t work was offered compensation which was never received. Don’t reply to emails, 14 emails sent! Not a single reply. Never received call backs as told I would. Ombudsman contacted and took case on and struggled with contact. Agreement made for compensation after 2 months. Origin had 28 days to make compensation payment and failed, however took more money from my bank after the account with them was closed. Case is still ongoing with ombudsman. Disgusting treatment from this company.
Reviewer
William
Location
WEYMOUTH
Date
08/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke of a company. If I could give no stars I would. AVOID AT ALL COSTS!!
Reviewer
Laura
Location
Yorkshire
Date
07/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service from start to finish. Poor internet signal, terrible customer service, incorrect billing and now they want £40 for a router that didn't work, having failed to provide details of how to return it. AVOID.
Reviewer
Michael J
Location
Lincolnshire
Date
30/05/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Surely I cannot be the only one in step? I have been with origin approx 18 months and am so pleased with them that I signed up for a further term. Yes there were some initial issues but they were all resolved satisfactorily. Compared to BT they are a godsend. In recent months they seem to have upped their game and performing well. Am I just lucky or do others expect too much from their supplier? I'll keep you posted.
Reviewer
Neil
Location
Leicestershire
Date
28/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Giving this bunch of idiots 1 star is far to generous as there is no provision for zero. The speed with fibre is around 4.1 mbps. They have had to replace the router and it is the same. Open reach have been out and have splinters in their fingers after scratching their heads. The customer service is non existent the technical team are useless and to cap it all the billing dept cannot add up a simple sum and get it right. Half a chance and they will rob you blind. They have won awards according to their e mails. I guess this was the wooden spoon award from Talk Talk. Do yourself a favour do not go with these jokers.
Reviewer
John Ainsworth
Location
Blackburn
Date
27/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Beware of this company. Very poor customer service. Also be aware that reviews on other sites can be manipulated.
Reviewer
Jonny Torrance
Location
Cambridge
Date
24/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give this no stars if possible. The company were slow, unhelpful on the phone and had terrible queues. The service they ended up providing was so slow (0.2MB) that it was almost unusable. After a month of trying to get released, they finally let me out of my contract, and then had the cheek to continue sending me bills. Don't be fooled by the friendly call centre staff, they will do absolutely nothing to sort your problem. Cheap but rubbish.
Reviewer
Saeeda
Location
Bradford
Date
23/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish I read everyone's reviews about company..it's the most ridiculous company ever invented.rubbish service..just big scam..free router turns out you got to pay for router if you cancel contract..I wouldn't be tempted by their rates..they hide everything..I am now reporting them to Ombudsman..I never been so shocked..
Reviewer
GRANT BAKER
Location
Me121xn. Sheerness
Date
21/05/2018
Comments:
This company should be closed down taking money under false pretences. Not providing the service they claim they can give. Some days even amazons ALEXA. Won’t work. Today I phoned after 40minutes they answered. And 30secnds later the line went dead I only wanted to know when my contract ends so I can get rid of them. **** company wish I had never used them. If you’re thinking of going with them DON’T
Reviewer
DAN
Location
ESSEX
Date
18/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs !!! You can never get through to this company. They take money and send bills even after cancelling your contract. Very poor customer service.
Reviewer
Phoebe
Location
Date
17/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just want to do some update information to everyone if they want to join this boardband company, PLEASE STEP AWAY from this company. If anyone also suffer with this company, PLEASE REPORT their poor service to OMBUDSMAN. As Origin never give you compensation or service cancelation.
Also, they deleted the reviews on Google review more than 2 times this year. What they are hiding? As the reviews on Google review showed their star only have 1 out of 5 or less than 1.5 out of 5.
Anyway, please please do not use this company. It will just cause you a headaches. Since I have joined this company in Jan this year, I need to contact them 3 times per month as my internet drop out 2-3 time per day and the internet speed is up and down all the time. No improvement!!
Reviewer
Mr C
Location
Clitheroe Lancashire
Date
16/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In Feb 2017 I bought an 18 month contract up front from Origin. 5 months into it Origin started charging me for the broadband I had already paid for! Countless phone calls several letters and I've got nowhere. Thankfully they suggested I cancel my direct debit so several months later (May 2018) we are about even on costs but I don't know how to progress from here when I have such mistrust in their ability.
I'm going to lodge my complaint with the ombudsman and likely I will terminate my contract early on the grounds of breach of contract.
Their customer service in my opinion, to be completely honest is absolutely diabolical.
In addition getting technical problems resolved by them is also a painful and slow process. They have to go through "open reach" and I get the feeling that solving origin problems is a priority right at the bottom of the open reach list or it could be that origin are just bad at that as well.
Now more recently my broadband connection keeps dropping out and it came as no surprise to find that I'm now struggling to get that resolved.
I'm afraid I have to say that after signing up with them, I can make no positive comments about origin.
My only recommendation is don't sign up........
Reviewer
Josie Gill
Location
Exmouth, Devon
Date
14/05/2018
Comments:
This is possibly one of the worst companies I have ever had any dealings with. We signed up to a 12 month fixed price contract as we thought the price was good. What a mistake. From the moment we changed over to them, our internet became almost non-existent. It would drop out for hours, sometimes days on end. It even got to the point where our printer could not connect to the network and refused to print anything at all. When we called customer service, we would be fobbed off with a load of excuses and put on hold for sometimes up to 20 minutes, finally being put through to their 'Technical' team who all sounded like they were completely clueless. We never once had any problems resolved by them. This went on for 3 months and after endless calls with no resolution we decided to leave and pay the breaking contract fee. We emigrated over to Sky and it was the best thing we've ever done.For £3.00 more a month the service is infinitely better and so is the customer service. If you want to keep your sanity, I suggest you avoid Origin like the plague - there are just as good offers to be had elsewhere with a much better all round service.
Reviewer
James
Location
Staffs
Date
14/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Slow speeds and I mean slow. Nowhere near the package that I signed up for. If you need to get in touch to complain make sure you have a few hours free as it'll take you a while to get through. They don't connect you until the cooling off period has expired so they can charge you the full contract if you want to leave. The billing is random amounts. They re authorise cancelled dd too which my bank says can't happen so think it must be fraud too.
Reviewer
Leigh Wright
Location
Leicester
Date
13/05/2018
Comments:
Truly awful all round .constant dropouts poor speeds poor service. I've never know a company like this. The only thing that's reliable about this company is the direct debits..please avoid
Reviewer
Leanne
Location
Uxbridge
Date
13/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Incredibly disappointed with my experience with Origin. I was with them for over a year before cancelling. The speed and reliability was poor, with streaming tv services constantly buffering. At least four times in the year I had to call up to report that the Wi-Fi had gone completely for no reason. When I called to cancel they said that all broadband services to my address would have the same issues, which was not true, I was with Sky for about 6 years with no problems. Then, they didn't bother telling me that as I was cancelling I would need to return the router. This also wasn't mentioned in the cancellation email they sent. When I phoned to query why I was being charged £40 they said it was because I had to return the router. Apparently this is in the terms and conditions, but I pointed out that given the high cost, why would this not be mentioned in the phone call when I cancelled. This is blatantly a scam because they know most people won't read the terms and conditions.
Reviewer
Phoebe
Location
Leeds
Date
09/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hi all, I total enough for this rubbish boardband company. I wish I can give ZERO star to "Origin Boardband".
I shared my review at Trustpilot on 8/4 (please go there to read the details) and I also dropped a review on Google Reviews today too. Simple to say my internet service is still extremely poor since I joined Origin in Jan 2018. The internet connection drop out at least 3 times in a day and the internet speed is crazy slow (I used to use Sky which was just the simple boardband service still faster than Origin "fibre" service). When I contacted Origin, my internet speed is only reach 18mps (even right now is still the same). Their answer is my internet speed is good enough and the fiber speed is reached their standard speed 38mps. But this 38mps is only when you use the cable/ emble wire connect from the router to your laptop. It’s laptop!!! Who will use a laptop with a wire at home?? When I used the internet service from Sky (only the normal broadband I got 36-38MPs wireless all the time).
I have been in touch with their technician team since I joined Origin. All the solutions just repeat and repeat (put a cable to do tests to check the internet speed or remove the screws at the socket then insert micro filter). It's 4 months now, there is no improvement at all.
Reviewer
David
Location
London
Date
08/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst company I had to deal with! constant fault and attrocious customer service (if you can even get to them). DO NOT BUY!
Reviewer
Anthony
Location
Oldham
Date
07/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They forgot to send me the router, so I had no internet for 6 weeks, but was still charged.
During the contract, regularly dropped connection and speed much slower than previous provider.
After cancelling the contract, they continued to take money from my account, and then could only refund it 30 days after I complained.
Badly run. Avoid.
Reviewer
Shane
Location
Derby
Date
02/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish speed, can't achieve the speed of the package they sell you even tho there is a lower speed package. Fraudulently re authorise direct debits. Bad customer service, that's if you can actually get through. Would give 0 stars if I could. Steer clear.
Reviewer
mmcnicho
Location
Harrow
Date
01/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Without a shadow of doubt, this is the worst broadband supplier of ALL time. Broadband speed? Don't make me laugh. Reliability - dropped out several times a week. End of contract have to send back their router. They signed for on 16 April and on 1 May I'm still being chased for payment for non return of router. This lot couldn't run a bath let alone a business. If it was possible to take stars away I would. AVOID AT ALL COSTS. You'll waste years of your life waiting for them to answer the phone
Reviewer
Tom M
Location
Warwickshire
Date
30/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful. Don't sign up to Origin Broadband. Truly rubbish service.
Internet:
The broadband service often stops working. This means a long time on hold to speak to customer support. In practie I often I have had to use my mobile phone as a broadband hotspot.
Internet speed this week as low as 0.05 MB/s. Never been faster than 0.2 MB/s
Telephone line:
My telephone line cuts out after a single ring, so I rarely get to answer it.
Customer portal:
I can't even access the website because they keep changing my username. I have been provided with four different usernames to log in with (each time I am assured that this is the right one and the previous one was a mistake).
Yesterday (29th April 2018) I was given another username when I asked for an explanation as to why I couldn't access the website. This is the same as the second username I was given, so we are now going around in a circle. But today (30th April 2018) I get an error messag when I try to login. "Oops! We couldn't find that."
Unexplained charges:
Yesterday I said I was leaving Origin broadband. I got an email saying that there was a £40 "router charge". I have no memory of this being included in my contract. But of course I can't access the website to check because of "Oops! We couldn't find that."
Reviewer
Liam
Location
Tadcaster
Date
22/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Quite literally the worst ISP i have ever had to deal with. I purchased 38mb fibre in April 2017. My average download speed for the first 3 months was 3mb. I left complaint after complaint with their support team, which usually took over an hour on hold and being passed between departments. 4 months into my term, my download speed was fixed, and the latency was broken! 180ms to get to google, so VOIP calls / gaming went straight out of the window. It took another 3 months for me to get through to someone who logged a fault with Open Reach. At this point i asked to cancel my contract, and i was told i would have to pay off my entire 18 month contract to do that. I left it until this week, where i asked if i could move my connection to my new house as my rent contract was up, and was told i would have to sign another 18 month contract or pay off my remaining months, with a £30 cancellation charge! Do not deal with this company.
Reviewer
Colin
Location
Teesside
Date
21/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Hello AGAIN yes it's about good old ORIGIN broadband but where the good comes in is anybodies guess?
I have been with the above for about 6 months and am about to go with VODAPHONE hoping that they are as not as bad as this lot ? Speed and reliability are my main gripes this morning 21 April I,m getting around 2.5 MPs other days its been as high as 10Mb so why the difference ,well it's not us ,it's OPENREACH ,no they say it's your isp provider and somewhere between lies the TRUTH oh I bet there are people singing the praises or ORIGIN ,but I'm not one of them could it be they are ( throttling my signals beacause im leaving them ? Who knows I've done all the usual tricks connect to to test socket move router ,you know then ,suggestions like hard wire it buy a better router get some power line adaptors WHAT why should I spend MORE money to make up for there inadequacy no way I'm retired not poor but certainly not RICH somas I have said I'm leaving origin and the sooner the better ,bye for now
Reviewer
Cymru
Location
Wales
Date
19/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
wouldn't even give one Star if I could. Origin broadband all need to training on customer service as to how bad they are. On hold for 40+, having the phone put down! No internet connection. Stick to well known providers wouldn't recommend to my worse enemy! Messed up business you can see by all the bad reviews that's all over the internet!
Reviewer
Shane
Location
Derbyshire
Date
17/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service and fraudulent actions. Paid and signed up for a 74mb broadband service and after a couple of weeks rang them to see why I was only getting 15mb (this was the highest speed I got it was usually around 7mb) then was told I could only get UPTO 27mb in my area. Tried to cancel and they said I couldn't as was out of the cooling off period, even though this was under 14 days since my connection started but took over 2 weeks for my broadband to go live, so they're not that stupid. Cancelled the direct debit and posted the router back to them. They then set up a direct debit without my authorisation and continued to take money out of my account. I had to get in touch with the bank to stop them taking any more money. I was probably in the wrong doing this but didn't see why I should pay for a service when they had lied about the speed. They have now passed my bill for the full cost of the contract to a debt recovery agency and the ombudsman are having to deal with the case. Not worth the hassle and wouldn't recommend this company to anyone.
Reviewer
Andreas
Location
London
Date
16/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Origin Broadband really deserves a negative amount of stars.
Setting it up took forever. Of course, you pay extra for it and already pay for the broadband even though it is not yet working.
The internet speed is really poor and if you restart the router it takes at least half an hour until the internet works again.
They are a paperless company, which I at first thought was a good thing. But for origin that just means that you don't get any written confirmation regarding your order (or termination) at all. Their costumer portal is a joke.
They terminated my service a week early. Unnecessary to say that they were not competent enough to correct the mistake.
The only thing they were good with was the billing. They usually charged me two months in advance.
Reviewer
Bevereley
Location
Birmingham
Date
15/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible service and Wi-Fi so unreliable it is a joke. Avoid like the plague horrible horrible horrible I kid you not. slow slow slow slow no point in havin Wi-Fi . It is a sorry excuse of broadband providers a joke.
Reviewer
Charles
Location
Dalrymple
Date
14/04/2018
Comments:
Absolutely crap don't even think about there broadband and forget customer service abominable
Reviewer
Gardiner
Location
Slough
Date
13/04/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Here we are 12th April 2018 and I'm STILL trying to get back my money that Origin took from my direct debit as I paid a year upfront. I later found they had also been taking monthly payments from my Bank account and eventually had to close the direct debit to stop them doing it as they continued even after I complained.
Now they send me unpleasant emails as I don't have the direct debit open, but can't until they deal with it and stop taking my money they are not due or entitled to.
I have had up till now 4 Origin employees apologising saying they will sort it and no completion, I have asked for a Manager to contact me but nothing yet.
I can only give this honest review as they have been given several opportunities to rectify the issues.
I have been trying to get them to sort it in between my chemotherapy, and it's not on as don't need dreadful customer service at this time, and after reading the reviews I was disappointed as maybe should not have done another year.
Generally the broadband I get is ok for me, occasional dropouts but I have been satisfied, their ability to sort this simple thing says a lot about them, without Origin sending me emails " how did we do, win £50" ?
Just return my money Origin and I can do another direct debit if you promise not to take more money your not entitled to.
Reviewer
GK
Location
Ilford
Date
11/04/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Reliability
2.00 stars
Comments:
First day left Origin Broadband and I am so happy after suffering 12 months of flaky and slow broadband. I am going to take the hit of £40 router because frankly (1) you cant get through on the phone (nope, you cannot email them) and (2) other comments about still waiting on refunds, think I'd value my happiness and save the hassle. I now moved and pay another telco at the same price but I get 36Mbps down rather than 4Mbps. So happy to move away from the Origin Broadband.
Reviewer
Jonathan O' Neill
Location
Newport
Date
11/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The very worst service I have had from an internet service provider!
The router is crap. It can barely send the signal to the bedroom directly above the router position. if your not within 4m of the router your signal strength is low, once you leave the room and stand behind a wall the signal to beyond weak. I reported the issue and had to pay for a new router, but the replacement was no better. I live in medium sized house, so there should be no issue with signal throughout the House. All previous providers routers had no issues getting signal throughout the house.
as I work from home it became impossible for me to work effectively and therefor costing me time and money which I can no longer cope with.
I endured extremely low speeds of between 4megs and 11megs for 12 months without any improvement (and that's when I had service at all, often it just wouldn't work). Today I had enough and I ended my contract, I was then hit with a £196.50 charge. I had asked that they release me from contract, but they refused, so I must now expend even more time and energy trying to recover this charge through the Ombudsman. Weather or not I'll get it back is questionable, but I decided its a small price to pay to leave and join a provider where you can actually used the service your paying for.
I reviewed my phone contract and over the last 13 months I over spent each and every month as the broadband was running too slow or crashing. constantly having to disconnect from the broadband at home to use my data allowance. My over spend as per the below was exclusively due to the broadband not working, I never used to exceed my limits before joining Origin. Over spend below:
May 17' +£16.31
Jun 17' +£8.59
Jul 17' +21.58
Aug 17' +£11.67
Sept17' +£16.51
Oct 17' +£24.31
Nov 17' +£14.01
Dec 17' +£32.55
Jan 18' +£7.01
Feb 18' +£11.07
Mar 18' +£18.63
Apr 18' +£4.05
A total Overspend on my phone contract of Approx £175.00. Thanks Origin!!
Avoid at all cost!!!! Pay the extra £5 per month and join one of the more trusted brands!!
Reviewer
Iain
Location
UK
Date
10/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Fibre broadband frequently drops out for minutes at a time during evenings. Regularly find websites blocked due to "Unusual traffic from your IP address." Static IP address was changed with no warning. Spent more hours than I care to think about listening to their on-hold music and staff have never called me back despite promises on several occasions. They are currently blocking Vodafone so my SureSignal box can't connect - Zero progress with this for 6 days now despite calling every day.
Reviewer
Ronnie Tan
Location
Leeds
Date
09/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
No problem during the lifetime of my contract, but on changing providers, was charged for services after my broadband service switched, and 4 months on have still to receive a refund for this charge (or even an acknowledgement that I have been overcharged). Also, a charge of £40 will be made for the router unless it is returned to Origin Broadband (they refund the postage up to £3.50, but the cheapest postage cost is £3.90).
Reviewer
Stephen mursell
Location
Eseex
Date
05/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worse supplier ever
I would not recommend this company to my worse enemy
Rite from the start super slow service
Tech support unable to help
Customer service not willing to help
No point Emailing all you get it thanks for your email with no questions answered
The main reason is the internet is brought thought talk talk
The company refused to own up to the problem but happy to take my money
Getting that back is like getting blood from a stone
3 months down the line I am still waiting for my refund
Reviewer
Scott
Location
Shipley
Date
04/04/2018
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Comments:
The worst provider I've ever had. Less than half the BB speed of any one else and got worse over the year I've been stuck with them. Also hardly a day has gone by without losing my connection. On top of being very poor value their customer service is terrible. On joining they changed my landline number without telling me, did nothing to correct this, for months the landline didn't work anyway. Really in every way awful.
Reviewer
Ian
Location
Beckenham
Date
02/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do Not Use this company, it is the worst in the business, download speeds are between 1 -4, you can only have one item hooked up to it at a time, you wait days trying to get through and when you finally manage it, the staff are clueless .
Reviewer
Saz
Location
Bristol
Date
01/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst customer service, the worst bandwidth speed - just the worst supplier I have had to deal with. Do NOT use them for your broadband.
Setting up was painful - I provided all of my banking details online, but they could not take the first payment because they lost my sort code number. I had to highlight this to them as they did not inform me and I only noticed that they did not take my payment out of my bank. For the first month, as I set it up on the 2nd February, I had to pay the full price - not my promised discounted price for the first 12month contract. I admit that this is in the fine print that I should've read, but sue me - I skim-read and prioritised finalising moving house.
I then moved house into a temporary property that already had an internet provider, before the end of contract was due. I called and emailed but did not recieve any response until a few weeks later (after I moved out of my previous property) I cancelled my direct debit as I did not want to be charged unecessarily for broadband that I was not officially using.
The email I recieved from their Debt Recovery Team then highlighted the costs that I still had remaining to pay. During our back on forth via email, they were not forthcoming with details about how to pay these charges or how to return their special router that did not originally arrive for 2weeks. The kicker of paying £5+ for the return of their router further cemented to me that Origin Broadband was the worst mistake in choosing them as my broadband supplier.
Reviewer
Colin
Location
Teesside
Date
28/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Origin broadband !rubbish in a word I've been with these wellies for 9 months or there abouts when I got them last year first 2 days ok .then on the Thursday unable to access web ran origin got it sorted eventually, the download can be up to 9Mb the less than 2Mb twice this week I've spoken to tech dept nice people but that's not the issue first person I spoke to on Monday get me up and running after 80 minutes on phone 9 Mb for a short time then back to 2 Mb ,later on I rang again told to remove part of BT socket and use test port for 24'hrs on Tuesday afternoon I was getting 9Mb plus couldn't believe wow ,this morning ( Wednesday )! Back to less than 2 Mb I've sent e mails don't know how many all I know is this 2weeks time I go to vodapone see if they are better cant be worse an they? I've tried everything plug router directly into BT socket no difference had another router supplied ,when I first went with them I wrote and complained ,got a letter back from CEO telling me there top man was on the job and would contact me yeah!! The only person to have rang me was from billing dept telling me I would have my bill reduced yeah that did happen but that's all ,off the subject slightly I read reviews on this site and what concerns ME is origin are not THE worst there are others HOW can this BE ?if it was a main car dealership they would be named and shamed ,and another thing BLAME the isp providers blame BT who in turn blame the isp providers ,so I've had my 2 cents worth as our American cousins would say bye happy surfing from col
Reviewer
Emma
Location
Berkshire
Date
27/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible company. Poor broadband speed. Terrible customer service. They never call back or do what they say they will. You sit on hold for literally hours. They kept charging me for an extra service that I didn’t have and even though they said they would stop, they didn’t. Had to cancel my direct debit to stop the charges. Do not use this provider!
Reviewer
Luke Reid
Location
York
Date
26/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The Broadband speed is very poor. I don't believe it is even accurate to class it as broadband, despite what their staff tell me.
Download is barely 2Mbps. The Upload is barely 0.5Mb. Buffering is the norm when attempting to stream HD or higher via a TV or via a Laptop. If you upload videos then it can take literally days, depending on the file size. Painfully slow. So slow that I use my Phone as a hotspot as it is 5x faster. Like many here, my connection also drops from time to time or becomes unavailable for a period.
The customer service is terrible. At least in terms of response rates and waiting times. It's normal to wait 30 minutes on the phone. Any emails seem to be ignored. Once you actually speak with someone the person is usually fine.
I was charged £100 to change socket. There were 4 in the house and Origins of course had the worse place one. I asked to be placed in the best placed one but they could only put in in the 2nd worst place.
Have tried to boost the speeds but to no avail. Will probably abandon the contract and buy myself out.
Extremely poor. Would not recommend.
Reviewer
Michelle
Location
Stockport
Date
24/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company to deal with, my download speed between 1-4 max. No one answers the customer service phone. Have phoned many times, if you do manage to speak to someone they are really unhelpful. Truly the worse broadband provider experience. Do yourself a favour and stay well clear of this company.
Reviewer
Char
Location
Midlands
Date
23/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WARNING DO NOT HAVE ORIGIN BROADBAND THEY ARE TERRIBLE THERE ISN'T A LOW ENOUGH SCORE I CAN GIVE THEM BEEN A BURDEN ON.MY LIFE PLEASE STAY CLEAR NOT 1 GOOD WORD TO SAY!!!!
Reviewer
James
Location
SHEFFIELD
Date
22/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful experience from this company both from a technical viewpoint and from a customer services perspective...
Regular drop outs and drops in speed to unusable levels, 1 year into an 18 month contract and I am counting the days as they wont let me leave without penalty.
Had a different router, been plugged into the test port I don't know how many times, had an engineer out all after spending hours on the phone to 1st line being asked to turn it off and then back on again (I work in IT so I have been really patient with them but really!!!).
They are now replying to emails when 10 days have elapsed essentially asking "is it still broke". I have a formal complaint in place to try and get a deadlock letter so I can go to ofcom.
BTW before I moved my fibre connection to Origin I was with BT and didn't have a single drop out the whole year. In the last year I've had about 4 or 5 most days, sometimes being lucky and just getting a couple.
Reviewer
Chris
Location
Workington
Date
22/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
A dreadful service provider. I am frequently without internet access. My router came unconfigured. I have had to manually reset the settings for my router 3 times in 6 months. I was on hold for 45 minutes, then was cut off instead of transferred to another department. I was then on hold for a further 50 minutes, trying to get through to someone. I have been overcharged, told i would receive a refund, but am still waiting for it, 4 months later. I am disgusted by the cancellation policy - pay the full balance of the fixed term (i asked for, and was told i had signed up for, a rolling contract, not a fixed term) and £25 extra for the priviledge. When I enquired whether i was better off leaving the contract to run out (monthly payments instead of an immediate lump sum and to avoid the cancellation fee), I was told that any calls made from this address for the remainder of my contract would be charged to me, regardless of the new occupier changing provider. I am appalled by this shambolic business. I would strongly advise you to avoid origin broadband.
Reviewer
Colin teesside
Location
Teesside
Date
22/03/2018
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have been with origin coming up for a year in June ,it's been an interesting time ,first 3 days great speeds ,Thursday signal lost rang origin eventually sorted ,but couple of days later no signal ,emails sent no response ,eventually I wrote a letter to origin ,and got a reply from CEO no less promising me that it had priority and his top man was on it.it did get sorted ,but it's back to its old tricks 0.17 mbs wow ring up it's your exchange blah blah ,I am thinking of looking elsewhere but I read reviews of other isp and I am amazed at some of the reviews how do these companies get away with can only be described as shoddy ,I understand people out in the countryside have in signal drop out but I live in an urban area so what's the reasons ISP providers blame BT who in turn blame the ISP so that's my review of ORIGIN tatty bye
Reviewer
Alan
Location
Essex
Date
20/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's a common thing with Origin, dropout after dropout on broadband. When it's up the speed is maybe 2Mb on a good day but it forever drops out so not much use. Their billing philosophy is naff, charging a month up front before connecting and then charging a high rate for a partial month after connection plus the next month in advance. I'm giving up after suffering for 12 months and expect a battle getting a refund for what I've paid in advance. It's cheap but still not worth it because it's so unreliable
Reviewer
Simon Jarvis
Location
Bristol
Date
20/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible broadband service with regular drop outs and low speeds. We were repeatedly billed incorrectly including an attempt to continue to bill us after we had finished the contract and moved to another supplier. Customer services are woefully understaffed and resolving all of our various issues required long periods of waiting on hold. Don't be tempted by their low prices and choose another supplier.
Reviewer
SH
Location
Wales
Date
19/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We were looking for a budget package for a holiday let and found a deal from Origin costing £154 per annum if you pay a year up front. Sounds great, right? 3 months later though still no working broadband!
We first placed the order end of Dec 2017. First of all they cocked up the initial order and activation was delayed by over a month. Then when we came to connect to the internet couldn't get online. Spent over an hour on the phone to technical help configuring the router. Still no internet.
Technician says an engineer visit might be necessary and he'll contact BT. Over a week later, no appt booked. So I call back. No-one has contacted BT! An engineer from BT visited the property today and is 100% sure the problem is not theirs, but probably a faulty router.
I can't wait any longer as I have paying guests arriving soon who are expecting broadband as part of the deal. I am cancelling my contract and want a full refund. I'll stick to BT in the future.
Communication is terrible. Emails go unanswered, they say they'll do something and then don't do it. AVOID THESE AMATEURS!
Reviewer
Sergiu
Location
Coventry
Date
18/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away from Origin.
It was bad first week after some connection problems outside of the flat.
Good for the next two weeks,now bad again.
Any browser I choose to use sometimes is slower than,they said to test the speed on my own.Pointless,it says I got 5 mbps download,upload is almost dead or viceversa.
Just stay away,I don't even bother to contact them. I have issues everyday with them.
Reviewer
Jason
Location
SITTINGBOURNE
Date
18/03/2018
Comments:
Never a day goes by where the connection does not grind to a halt. High pings, data transfers nowhere near the synch speed and sites not reachable. They are a joke.
AVOID AT ALL COSTS!
Reviewer
Charlotte
Location
Wrexham
Date
16/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service right from the start. I initially paid them for the service on the 12th January. Its over 2 months later & I still don't have broadband! There's always one issue after another. From being misinformed of needing to be at the property for the technician to the router not working and being told it's faulty and another 1 will be sent out and then a week later - no router. I ring up to ask when it'll be delivered and they tell me the order was cancelled & I wasn't even told! I'm still waiting for it to be resolved with no date set for it to be fixed & I'm expected to take another day off work to be here in case the technician needs to come back into the property. Awful service - I would not recommend
Reviewer
Alan Bruce
Location
Urmston
Date
16/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful awful service. I have been with 0.5Mb broadband (wired) for nearly 20 days now and am paying £33 per month. I email and ring up constantly and get no response. I emailed again to ask why they are ignoring me and I get sent 'LOL' from one of their customer services representatives. Please DO NOT use origin broadband.
Reviewer
Matt Penfold
Location
West Wales
Date
16/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is a company that has not got the hang of customer service. Emails go unanswered. When you make a complaint you are told a manager will call back within the 24 hours, which when you do not have good mobile coverage requires the customer to stay in as much as possible. But there is actually no point in waiting for the call because it does not come.
Worst of all though is the total lack of communication. I was promised a new router, because my old router kept rebooting itself. A manager it seems looked at this request, and decided not to send me one. This manager did not have the good manners to contact me. They are insisting on asking BT to look at the problem, despite an engineer having come out already and confirmed there is no problem with the BT side of things. I tried a router I borrowed, and I did not get any problems with that router.
Reviewer
JNP
Location
Shropshire
Date
06/03/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
OK I've read all the negative reviews, but my real time experience is the absolute opposite, carry on reading if you have the energy.. I went with Origin because it was the cheapest provider; I'd read really bad customer service reviews, crossed my fingers and hoped all would be OK. I've been with them for over a year and everything has been fine. BUT HERE'S THE IMPORTANT BIT... Yesterday internet went down but phone line was still on. I rang them at 6:15 pm. pressed the options for 'tech service' and got ready for a long wait... Phone was answered on second ring, assistant was courteous, efficient, talked me through all the line checks and router checks, just in case it wasn't a line fault. Rang me back when I needed to sort something else out. Concluded it was a line fault, said they would get OpenReach to sort it AND would ring me at a time of my choice next day to check things. They did exactly that: Open Reach were with me at 09:30 am next day, fixed their fault, all sorted. Then Origin Phoned to confirm all OK. Perfect customer service when things went wrong. My last provider was Plusnet and a similar problem took over a week to sort, Plusnet didn't raise the issue with openreach and left me hanging around for days... Its why I moved. OK this is a 'one off' review but I have to rate as 5*. And it is cheapest for me..
Reviewer
Mark Chattell
Location
Cannock, Staffordshire
Date
06/03/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I am generally shocked by all the negative comments as mine has been nearly faultless and defo no worse than any of the major provider's. I used have the full package inc multi room with Sky costing nearly £100 PCM, but after buying a firestick cancelled the lot and just needed broadband provider and Origin came up the cheapest £17.99 PCM for the basic speed. I have read people saying the first months payments was double but what these people forgot to mention you get the first 30 days to try it out then if you don't cancel you get billed double on your second month READ YOUR T&C's BEFORE SIGNING. I have a wife and a daughter and wife is always playing games on the tablet, daughter is on Youtube or her PS4 and I download a lot and its keeps up with everything fine. Customer service (once when I had to call them) got through within minutes not 20 min plus like Sky and the issue was resolved within 24 hrs. Really cant fault Origin and will stay with them for the foreseeable future.
Reviewer
Ak
Location
Leyton, London
Date
05/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Last summer we moved out of my parents place to our new flat and as such we had to find both a landline and broadband provider. My preferred choice from previous years was Virgin but unfortunately this was not available at our new address. Origin had a very tempting offer, £17pm for both landline and (basic) broadband, so I jumped for it.
Unfortunately, I wish I hadn't. First month of billing, they took £27 out of my account, not £17 as advertised. Called them up, they admitted it was a billing mistake and they would rectify it, which they did after a week or so. Second month, again they billed me £27. Again on the phone to them, again they apologise and said they were working to rectify the billing problem. Again I was refunded. Third month.... yeah, you can probably guess.
At this point I was getting a little fed up so I asked if I could pay the remainder of my 12 month contract in one lump sum and just cancel the direct debit, thereby saving me the hassle of having to jump through hoops every month. They agreed and said it was fine for me to cancel my DD.
Perhaps not surprisingly, they started emailing me saying asking why I had cancelled my DD, even though at the time of paying the lump sum the gentlemen assured me it was ok to cancel it and that he would put a note on my account clearly stating I was paid up. I guess they don’t bother reading the notes on the account.
Aside from that, the internet speeds are pretty awful. I mean, I went for the cheapest package, so I knew what to expect. I get 5-6MB, which is fine. But when it dropped to 3 and web pages were failing to load, I got on the blower. At that point they decided to ‘move’ my profile from the slowest to the highest, whereby I was back to normal (expected) speeds.
There is some good to be fair. We only had one major outage where the service wasn’t available for a day or two. Also, despite the issues I’ve had, on the phone they are a pretty friendly bunch and at least try to be helpful.
Overall though, I won’t be renewing with them. If nothing else because I have no confidence in their billing system, it just doesn’t seem to work.
Reviewer
Martin churchill
Location
Dorset
Date
05/03/2018
Comments:
Don’t do it been trying to sort this broadband speed for over a week they don’t want to no can’t even get on eBay just buffers all the time supposed to get up to 17mbps getting between 2mbps to 6mbps when I reported it they say as long as your getting some broadband you can’t cancel contract this is not fit to use can’t download anything please don’t use this beoadband
Reviewer
OneCallPete
Location
Doncaster
Date
04/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband provider ive ever used, constant drops, constant incorrect bills and overcharges and hours on the phone to chase refunds. Left them months ago but the recently the DD mysteriously got set back up again and money taken out of my acocount.
Despite constant promises no refund to taking legal action
Reviewer
Andy
Location
Swindon
Date
04/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband ever, speeds dropped from 20mbs to 4mbs after joining. Numerous call to resolve all without any joy and cost on average £4 in call fees each time. Left after 12 months of poor service only to have to phone 4 more more times as continue to take money from my account still wait for refund 3 months after leaving. Avoid at all cost
Reviewer
Jacqui Matthews
Location
Stafford
Date
28/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please don’t go for the cheapest option .. I have regretted this decision the broadband is unreliable switched on and off all the time average speed for fibre up to 17mbs
I have never got near this speed the fastest was 10mbs
Customer service ..not good
Technical support better
Ombudsman complaint spurs them into action
Other than that you’ll be waiting a while for any kind of resolutions
You can’t leave even if you go abroad .. I went abroad for 5 months I still had to pay they will not terminate your contract
For any reason ? Very difficult company
Had talk talk, sky and virgin all better
Reviewer
James
Location
SHEFFIELD
Date
28/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful experience with this company from every perspective, technically (constant dropouts) and customer service especially. Spent a year trying to get the issues resolved and with six months to go until end of contract I'm counting the days. Contacted customer services about exiting and they insist on me sticking to the contract (i.e. paying) even though they are breaching it by not delivering a reasonable service.
Appalling.
Reviewer
Sean
Location
Retford
Date
27/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish speed, not reliable, customer service parthetic,ashamed it's a local firm. So bad after 7 months with no inprovement moved to another provider. BUT was forced to pay for 12 months and a cancellation fee of £40. Day light robbery. Wouldn't surprise me if it went OUT of business due to terrible speed, reliability and customer service. DONT RECOMMEND AT ALL SHOULD COME WITH A HEALTH WARNING.
Reviewer
extremely unhappy orgin broadband customer
Location
Staines
Date
27/02/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I should have believe what some other said about this company. I have never come across such a poor service company. three issues so far: (1) They overcharged for £60. (2) They promised they delivery £100 shopping voucher and failed. (3) The broadband router is cheap and network is unreliable. Worse still, they don't response to your email (even to complaint email). first two issues took over 3 months for them to resolved eventually. Long story short, wasting a lot of time and they admitted that there is no reason for them not to check emails and act! I am still working with them on the 3rd issue, it has been over 3 weeks, no joy. customer service does not look at the previous correspondence and you have to keep repeating yourself. performance is significantly worse then other company I ever used including other small broadband provider! :(
Reviewer
Tom
Location
Glos
Date
26/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
This is literally the worse possible choice for broadband you could choose. They give you the cheapest possible router which can barely handle the basic functions so I had to buy my own. But problems still persist as your line will go down randomly almost every day and you'll be throttled at peak times almost every day. You'll get held prisoner with an 18 month contract which costs £200+ to break. Scam, avoid at all costs.
Reviewer
Steven
Location
Bristol
Date
24/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Dog****. I know they're the cheapest, but even so it's not worth it. They are virtually uncontactable via email when I needed information to get into my account to view my bills and it took them about a month to eventually send it. Repeated connection issues throughout the year which reoccured which meant I have to sit on the phone to tech support for hours. It would disconnect every hour for about 5 minutes, non-stop. This happened about 6 times over the course of my year contract with them, and they were unable to fix it. Long queues, deliberately obnoxious hold music. This is not a company that cares about its customers in the slightest. Also they had a little line hidden in their contract saying if you do not send their router back they will charge you an additional £40. Sneaky, but luckily I spotted it. ABSOLUTELY AVOID.
Reviewer
andy
Location
liverpool
Date
19/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
my advice STAY WELL CLEAR worst internet provider ive ever used problems from day 1 slowest connection speeds ever experienced average waiting time for a call to be answered is roughly 30 minutes to then be past around various ppl one call took 2an half hours for the phone to them be hung up the attitude of the staff is diabolical rude an no help at all cheap company for a reason as they know you will terminate the contract and charge you a massive fee to end the contract or try to sell you a better product upon telling them i was goin with another well known company they started slandering that company not very good in my eyes stay clear of them useless company
Reviewer
Sergiu
Location
Coventry
Date
19/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hi,don't make the same mistake as me.
Pay 19.99£ and get only 500kbps download and 300kbps upload speed. First week,no internet connection at all,they've send someone in to check my connection.
Poor service and very slow speed.. I've been told by their tech team that 500kbps it's a good speed for my connection. I was paying double for a Virgin connection(42£ a month) and getting a speed bigger than 30mbps,due too the fact that we don't have Virgin in our area I'm stuck with them. AVOID ORIGIN BROADBAND.
Reviewer
Jacques
Location
Holmbury St Mary
Date
17/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This service is so unreliable as to be utterly worthless, and there's no support. Got a problem? You're on your own. The only thing that works reliably is the direct debit, and that's because it's not managed by Origin. Stay well clear of this business until it stops taking people's money for not providing an Internet service.
Reviewer
Victor
Location
NEWCASTLE UPON TYNE
Date
17/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been using different internet companies for almost 2 decades this is by quite a long long mile the worse one so far that includes the likes of NTL if people remember that far back before they were taken over by Virgin.
What are the problems:
1) The router they sent to you is pretty unreliable and of poor quality
2) The internet has gone down over a dozen times in the past year I have been with them on one occasion it was over 48 hours. Having to spend hours on the phone with technical support. I concur with some of the other reviews it is not unusual to be on hold for 45 minutes at least before you get through.
3) When you do get through, this is the only internet company I as a customer expect to make various technical repair to my own system with their instructions over the phone.
4) Wrote email and a letter to the CEO complaining about the unreliable service, they didn't even bother to reply
They might be cheaper than others but really you might as well just pay a few more quid a month to get a proper service.
Reviewer
Marcus
Location
London
Date
16/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service. Regularly drops out with authentication issues. When it's working, half the speed of previous ISP using the same phone line and same exchange. Greatly regret switching to them just to save a couple of quid.
Reviewer
Aaron
Location
Crewe
Date
15/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely crap its borderline a scam DO NOT USE THIS COMPONY THEY LIE wen I phoned to see what was happening to my 70mbs because I was only get 2mbs they said I needed to buy boosters so I bought them and no difference I then phoned back to have there customer service laugh down the phone to me .......they should not be aloud to do business and after reading other people's reviews don't think they will be around for much longer....AVOID THIS COMPONY
Reviewer
Mark W
Location
Glasgow
Date
15/02/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I've been with Origin since April 2017. I joined as they were providing the best deal on uSwitch at the time. Previously I had been with Sky and with BT before them.
I had been getting around 8MB/s with Sky and BT (800kbps was the real speed) and only had connection issues once or twice. Origin on the other hand I receive between 4 and 6MB/s (real speed 400kbps to 600kbps) however this is sporadic at best. Usually of an evening it drops down to 1 or 2MB/s which is useless if more than one person is using the net.
Then there are the connection problems of which I must have 2 or 3 a week. No idea why it is so bad. I've had to call them a couple of times to deal with the connection problem. Which leads me on to customer service.
The people I have spoken to have been nice enough and managed to tell me what the problem was before going on to fix it. The issue I have had is the waiting times when calling them... is there only a team of 2 dealing with all calls?
All in all a very middle of the road company, not the best with much to be improved on.
Reviewer
Dan Harcus
Location
Edinburgh
Date
13/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was with Sky Broadband for several years but became fed up with them offering better deals to new customers than, loyal customers so chose to move supplier. Origin great pricing and £35 cashback offer through Quidco attracted me to sign up, the sign up process was very straightforward but that’s where the good stuff ends.
I’ve detailed below a summary of the problems, and hassle which I have had to deal with whilst being a customer of Origin Broadband for just over 2 months! My service still hasn’t been resolved, I am now without broadband as I am using a personal hotspot through my iPhone!
Switching line to Origin Broadband;
a. I received an e-mail on the day of connection (29th November 2017) advising of a delay in getting connected.
b. I was told to expect regular updates
c. I sent an e-mail to Origin on 30th November 2017 requesting an update.
d. On 4th December 2017 I used Twitter to request a response to my previous e-mail!
e. I received a response advising my broadband was connected on 29th November!? I was away from home so I couldn’t check.
2. No internet connection
a. 5.12.2017: I returned home, I was unable to connect to the internet via WiFi or wired connection.
b. 5.12.2017: I replied to the previous twitter message to advise the broadband wasn’t working
c. 5.12.2017: I reconfigured my router following instructions I received via DM on Twitter, broadband still not working!
d. 5.12.2017: I was asked to call the tech team on 03300 24 1777
e. 5.12.2017: I spoke with tech support who were unable to resolve.
f. 8.12.2017: Received an e-mail advising the fault is still being investigated.
g. 9.12.2017: I received an e-mail asking me to plug in a landline handset and dial 17070 and check if the landline is crossed. They provided on instructions on how to identify this.
h. 9.12.2017: I purchased a landline phone and dialled 17070, No faults were found. I replied to the previous e-mail to advise.
i. 11.12.2017: E-mail sent chasing response to my previous e-mail.
j. 11.12.2017: I called chasing a response to my previous e-mail, after a long phone call I was finally able to access the internet.
3. Slow connection
a. 11.12.2017: I e-mailed Origin at 23:06 advising my broadband connection was extremely slow: 5.70mbps download / 0.68mbps upload.
b. 11.12.2017: I messaged Origins social media team on twitter advising of the slow speeds at 23:30
c. 12.12.2017: speed improved during the day, connection became extremely slow again in the evening.
d. 13.12.2017: Received an e-mail from Laura Paterson advising she’d try to call me.
e. 13.12.2017: Returned Laura’s call, was passed to her colleague as her computer wasn’t working. Her colleague apologised for the poor service, I vented my frustration and advised the service is causing me a lot of difficulty. Laura’s colleague (didn’t get her name) said she’d call back in 7 days to check how things are.
f. 13.12.2017: I was asked to run a speed test by connecting the router through the open reach test port.
g. 13.12.2017: Issue was escalated to customer relations team
4. Connection dropping intermittently
a. My internet connection regularly drops but often reconnects itself or, will reinstate after the router has been rebooted, apart from the following occasions where I required assistance (these are the only occasions which I have a record of, there is more!);
i. 19/12/2017, 20/12/2017, 21/12/2017, 22/12/2017 (on two occasions), 25/12/2017, 26/12/2017, 28/12/2017, 29/12/2017
b. 20.12.2017: I received a telephone call from complaints team asking how things are, they noticed my connection improved yesterday. I confirmed my connection has been ok for around 24 hours. The caller suggested calling me again in a week, due to the festive period I advised I wouldn’t be spending a lot of time at home so suggested calling in a fortnight (still waiting on the call).
c. 26.12.2017: I received an e-mail advising an engineer is required to resolve the fault, I replied with my preferred day / time.
d. 29.12.2017: I called to reinstate my connection as it dropped again, during the call I was advised an engineer will not be required. The advisor suspected my router might be faulty, a new router has been ordered.
e. 02.01.2018: I noticed the confirmation e-mail advising my new router had been dispatched did not have my flat number on it!
f. 03.01.2018: Luckily the post man recognised my name and delivered the router to my door.
g. 03.01.2018: New router is not working
h. 03.01.2018: Called tech support who reconfigured router settings.
i. 07.01.2018: Lost internet connection, called tech support; connection reinstated
j. 07.01.2018: Lost internet connection again
k. 09.01.2018: Lost internet connection, waited over an hour for someone to answer the phone, I gave up.
l. 09.01.2018: I messaged Origins social media and complaints team, no reply received but connection was reinstated in the morning.
m. 10.01.2018: Social media team advised previous night’s outage was due to maintenance.
My connection is still intermittent and it appears nobody is making any attempt to provide me with a satisfactory service. I have spent approximately 6 hours on the phone to Origin trying to resolve connection issues, not all of the calls are detailed above.
I detailed all of the above in a letter to Origin providing them with my 14 days notice to cancel my contract as they have breached their obligations. I received a letter from Leanne Whittington offering to have their tech support team to resolve within 14 days before allowing me to end my contract without charge, this is unacceptable as Origin have knowingly allowed me to receive a terrible service for over 2 months! I emailed the managing director, Oliver Bryssau directly and still await a response.
This is the worst company I have ever dealt with, initially I thought I must be unlucky but appears from other reviews here, Yell, Google, ISP review sites, and social media suggest this is their standard level of service.
I now want to shout with my highest voice at how terrible this company is!
Reviewer
Andrew
Location
Sheffield
Date
13/02/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Have been with Origin for a couple of years on broadband and am very happy with them. The best price for broadband and line rental, and customer service has always been excellent. Broadband not the fastest but this is because of distance from exchange. BT have finally upgraded the line to fibre, so am transferring to fibre but staying with Origin.
Reviewer
Shannon
Location
doncaster
Date
12/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
dial up is probably a better option. had nothing but connection issues the year i was with them and had to call several times. spent more time without internet that with and they also avoid any attempt to cancel regardless of if you're in you're rights to or not. mum also went with them, had no response after the initial sign up,no internet provided and months later they started charging her.
Reviewer
Me
Location
Leicester
Date
09/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolutely useless. Broadband keeps dropping out. The speed varies from 3.2mbps to 20mbps at any time of the day. this is for fast fibre broadband.Tech help is not much better. Customer service when you can get them is next to rubbish. I have suffered them for 8 months continually having to ring them and waiting in a queue for an hour with the same three songs droning on and on all the time. Not a pleasant experience at all. Avoid like the plague.
Reviewer
Fatum
Location
Coventry
Date
09/02/2018
Comments:
This is a terrible provider. Cheap but terrible. They have failed to inform my old provider that I have switched and I was getting billed. Due to their laziness, I Am getting billed from both providers. When I contacted Origin Broadband they told me that they have informed my previous provider that I was switching to them. My previous provider have done an investigation and said that they never received a leaving notification. This is not the first time Origin Broadband have lied to me. When they dispatched the wireless router they didn’t put my house number on the parcel. It was going to be returned to them and I managed to call the delivery man. When I called Origin Broadband and asked them why they did that, they denied it and said that there system shows that the correct address was sent. Stay away from this company, they are liars, lazy and you will 100% regret joining them. I would give overall staification ZERO
Reviewer
thomas
Location
st andrews
Date
06/02/2018
Ratings
Customer Service
2.00 stars
Speed
2.00 stars
Comments:
First hurdle a 4 month delay because there was no fibre in the area "total crap" they kept hold of deposit and never advised there was a problem until i called them, my previous provider enjoyed over £200 extra cash as I was out of contract.
When service went live "months after agreed" it was slow, 1Mb speed download, 10Mb upload. Two agreed engineer visits and several hours call on the phone to there helpdesk, first engineer visit appointment never arrived, waste of time taking a day of work, second engineer visit confirmd the line had not been cleared proper from previous provider, Origin should have cleared the line first, another wasted day off work. All in all they said they would compensate a free month rental £25 "what a joke", 2 days off work, several hours on help desk lines and a 1Mb speed for 2months. Internet still has downtimes says authentication failed. Best of all they are starting the contract from the day service went live. Not when I made the agreement and paid deposit. Over 3 months gone past, still no compensated free month rental. Each month they say next month. Ram the refund and hopefully after talking with trading standard I can get out this contract and move to a reliable provider. My advice spend the extra couple£££££ on reliability. Rant over!
Reviewer
Craig
Location
Salford
Date
05/02/2018
Comments:
Don't use this outfit should have gone on line 20/12/17 after horrendous time with there support teams still trying to get broadband 05/02/18 and guess whose fault it is mine and the are going to heavily charge me for this STAY CLEAR
Reviewer
Mark
Location
Pontypridd
Date
03/02/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Internet was terrible was only 0.9 speed and constant drop in connection but since the update on their router it's much better (still only 1.8 speed) and drop in connection has stopped still I only paid 154 pound for the year upfront guess you get what you pay for
Reviewer
Another victim of Origin Broadband
Location
Date
03/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There are bad providers but Origin Broadband is just new level Bad , if there is definition for Worst then Bad it would be under "Origin Broadband"
plus top of that they are thieves /they where adding to my bill 9.99 for something they offered for FREE 12mth but where taking money from bank through Direct Debit. Constant disconnections , upload sold 2mb Provided .6/.8 download 17mb provided 12mb ..... NEVER AGAIN !
Reviewer
Alex
Location
Hertfordshire
Date
02/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service, speeds are intermittent at the best of times. Oct/Nov i had 3 weeks of no service followed by a week or so of intermittent service, got a credit to the grand total of £5 and then all communication stopped when i questioned this. Never get through on the phone only via twitter chat, when i was told the lines were free i was still placed on hold until i said so in my twitter chat. Seeing the reviews and what they are doing to their staff makes me wish i had paid that bit more and gone elsewhere (although there are packages available cheaper now!). Currently complaining via the resolver website (surprise surprise no contact from them - 12 days until i can go to the ombudsman) shame you cant give 0 stars, please avoid!
Reviewer
Julie
Location
Lancashire
Date
01/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible! Forever being disconnected and spending hours trying to get through to their helpline. I was disconnected for 6 days once and they couldn't seem to understand why I would have a problem with that.Totally unfit for purpose. Now with Plusnet. What a joy! And cheaper
Reviewer
jep163
Location
South Wales
Date
01/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish. Keeps dropping out a number of times a day and often goes off needing an engineer a couple times a month. Also slow, can slow down to next to nothing. Customer service try their best and are always polite. If possible go for different company.
Reviewer
Lara
Location
Bristol
Date
01/02/2018
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Apart from interactions with a few brilliant technicians, my experience of Origin has been woeful. My main issue is the unacceptably long waits on hold- sometimes up to 2 hours. Slow response times to emails. It has taken 2 months to solve a line disconnection problem. I will not be using Origin again.
Reviewer
Nathan
Location
Scotland
Date
27/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
God Awful.
The only thing worse than the reliability of the connection and the speed of the internet is the customer service.
Everybody expects companies like this to be a little terrible over the phone but ORIGIN take the wet.
They also TAKE money out of your account without authorisation or for no reason.
They also set up direct debits without authorisation.
The only positive is the funky pre-recorded phone voice and the hold music. Which is a good job because you will be hearing it a lot.
Reviewer
Su
Location
Bradford
Date
27/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Absolutely abismal service, since October have not had broadband. Spoke to customer service operative who told me there was a fault on the line, they would get an engineer out within 48 hours. Still not working rang again to be told the original fault had caused a loop fault, they did not ring me back to tell me this. They threatened me when I said I wanted the remainder of my money back. Would never go with them again. BEWARE it may look like a good deal, but when your not getting the service for at least half of the agreement, it’s quite an expensive option.
Reviewer
Luke
Location
Wednesbury
Date
26/01/2018
Comments:
Terrible company!! Overbilled me when i switched provider, they then said i couldn't have the money back as they wanted me to return the router. No other provider as ever asked me to return the router, they said they will bill me for £40.00 for the router. I told them to keep the refund and have complained to the ombudsman. You call up and are on hold for 20-30 mins, its shocking. They should be closed down, but Ofcom / Ombudsman never monitor this company or even check the reviews on them. It says online that they are expanding, but i never know how they are getting any new customers. AVOID, AVOID, AVOID!!!
Reviewer
Matthew
Location
Dudley
Date
24/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with a few different ISP's over the years and Origin are by far the worse.
I pay for 76mb fibre broadband. I've just submitted them a reading of 0.5mb on the download and 1.3mb on the upload, mind you that was quite fast - it's been as low as 0.13mb download speed.
This has been going on since I had the contract and I've spent countless hours on the phone, talking of which I've now been waiting for over an hour. Again.
This is how an Origin Broadband customer spends their evening.
The only positive thing I can say is it's UK call centres (based in Doncaster) and the staff are very friendly.
I used to be with Sky and I'm hoping I can get out of this contract and go back with them even thou they are slightly more expensive.
Currently looking to make a complaint with the ombudsman of which I've never done in my life but that should give you an idea of how bad it is.
Reviewer
Delly
Location
Cheshire
Date
24/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful company.
Internet is down/slow more often than working.
Can't get through on the phone unless you're prepared to spend upto an hour on hold.
Staff are clueless unless you have a standard question and are argumentative.
Billing department haven't a clue what they're doing. They 'lost' my bank details 6 months into contract and cannot explain why they've now taken a 'First payment' in the month my contract is due to expire (thankfully) and are arguing the expiry date. (Jan to Jan i 12months in my book, in theirs it goes beyond to August ?!)
I can't wait to be rid of this bunch of monkeys.
Reviewer
Nicholas
Location
London
Date
23/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Really not happy with the service provided by Origin. Everything was slow and unreliable from the start, it took over a month from first contact to getting an internet connection. Despite being quoted 10-14 days, after 15 days there was no information at all so I had to contact them only to find out essentially nothing had been achieved during that time.
Then even after the internet had been connected, we experienced low line speeds and frequent drop outs, in addition to the fact the router they sent was extremely unreliable on WiFi (wired ethernet worked better). I called up several times about the low sync speeds and there was some progress but we never really improved much towards what they said our line was capable of.
I don't know how many hours of my life I have spent in a queue for customer service with Origin, but I think I have lost a significant chunk of my year trying to obtain a decent connection.
I would not recommend Origin, the cheap price is definitely not worth it. Spend a little more to get reliable internet and customer service.
Reviewer
gary nash
Location
Milton Keynes
Date
23/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Buyers Beware. Without question the worst company and customer services, I have ever had the misfortune to deal with. I cancelled my broadband from Origin back in November. They continued to take payments from my bank account for another 2 months. Upon discovery, I cancelled the direct debit and called Origin, to which I was told they knew all about the cancellation. . I was told they cannot just electronically transfer the money back to me and that I would have to wait 7-14 days for a cheque to arrive. 2 weeks later I received yet another bill for the forthcoming month. Yet, another phone call to Origin to re cancel the bill and ask about my pending refund and I find myself still waiting for it 3 weeks later.
Reviewer
Michael M
Location
Llancyl
Date
19/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
As others have said, once they get your money they are not interested. I have been overcharged by Origin setting up a direct debit with my bank without telling me. I have written to them 5 times and they are totally ignoring me. If I phone them they promise to get back to me and don’t. Sadly, I have paid for 12 months service in advance and will now have to escalate the problem to the ombudsman.
Reviewer
al
Location
lancashire
Date
19/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
New customer from Dec 17. Very slow speeds,nowhere near speeds advertized.
Costantly dropping connection. But isn't this all ISP's in the UK now. Customer service is very poor to none existent. Lied too and shouted at me. Customer service refuse give sir name so you don't know who you're talking to. Waiting over 25 mins to speak to someone . AVOID AT ALL COSTS. We need a shake up in this country with these cowboy, take your money and run,companies. All ISP's work on contract, so they immdiately are in breach of their own contract as soon as they don't provide what their contract says it does.So you are not obligated as soon as this happens and can sue for breach of contract.
Reviewer
Andrew Hyde
Location
North Yorkshire
Date
18/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Where do I start? This is a company which seems to fail on every level when it comes to customer service. Once they have your money they are not interested. I have been trying to get a refund for 10 months after they took over my service without my permission. No apology, no refund now going to OFCOM and then the leagal route if this fails. Avoid this company at all costs!
Reviewer
Dennis
Location
Bristol
Date
18/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Origin broadband is rubbish it said my line could do 70mbs was only getting 15 , they lie they steal no wonder they are cheap I gone with a small company they are great
Reviewer
Rob
Location
Somerset
Date
16/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
After 100 days without Broadband Origins offer of a compensation was a paltry £30. When you consider they had raided my bank account for over 3 times that amount during the same period, it demonstrates the contempt they have for their customers. Tech support won't answer the phone and complaints just spout platitudes
Reviewer
Marc
Location
Ipswich
Date
16/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible provider. Useless service, useless customer service. Slow as a snail broadband. In the middle of complaints procedure gave ME a deadline for reply, after waiting weeks between replies from them. Avoid at all costs!
Reviewer
Kamil
Location
London
Date
11/01/2018
Comments:
Terrible services, The broadband is barely there. If you manage to watch a video on the lowest quality on youtube without constant buffering then it is a miracle. No support whatsoever, waited on the phone for 2h and no one answered. They started charging me illegally 18 pounds per month on top of what i have already paid due to "mistake in the system". It is the worst provider i have come across. It was a big mistake going with Origin
Reviewer
Dangerous DAVE
Location
Newcastle
Date
11/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My experience of this company has been diabolical. I Joined in August.. and eventually went live towards the end of September... sorry it was actually October when I received my router!! And what did I have then? A congestion issue, basically the company that claims to not slow your speeds had slowed my speeds and at peak times my service that is normally 63Mbps was down to 0.8Mbps!! Which is absolutely laughable!!
I then raised a complaint which took ages to deal with and staff in that useless team tried to fob me of with tech support who were unable to do anything! I cancelled my direct debit as I was not willing to pay for a service I have not received!
Eventually the complaints team agreed to terminate my contract and refused to refund me any money!! There reasoning behind this was because I had a landline connection! I only had landline because it is needed for the broadband!
THEN ONCE I HAD LEFT THEY ILLEGALLY SET UP A DIRECT DEBIT AND I HAVE BEEN NOTIFIED BY MY BANK! LUCKILY THEY HAVE REJECTED THE MANDATE! PLEASE AVOID THIS AWFUL FRAUDULENT COMPANY!!
I have now moved to Sky who are a much better company and I cannot fault them!
Reviewer
Steve
Location
Manchester
Date
11/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Big mistake I made going with origin.
Check the complaints every day on their facebook page before you too make the mistake.
Poor service all round & unaurthorised taking of monies from accounts.
Reviewer
Muhammed
Location
London
Date
10/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service provider I have ever experienced. They should be banned selling services like this. Thank god my one year is over as I paid full year in advance. From day 1 problem, slow connect, crackly phone line, broadband disconnection.
If you want to speak to someone about it, you can forget it, wait for 2 hours on the phone, yet your problem will not be resolved. Email them and you wait months just to get a reply.
Stay away from this company at all cost. I had to use the ombudsman and they always find them as useless, in responsive.
Move to another provider who will pay your exit fees if you are paying monthly.
Reviewer
Michael
Location
South Leicesershire
Date
08/01/2018
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I have been with Origin for 14 months so though I should update my earlier scathing review.
Broadband speed is still good and has always been at the top end, or above, of the promised speed. Reliability has also been good. On both of these issues Origin have been better than previous providers BT & Post Office.
On customer service (excluding billing), they have improved considerably. The difficulties getting through to them have gone away and the responses have been okay.
On the billing they re still a confusing mess, although they have never actually overcharged me. They will send you an email stating that there is a bill available an quoting the amount. This is occasionally wrong (4 times in 14 months), but they seem to get it sorted out without prompting and if you log in a few days later they have replaced the bill with a correct one. This can cause extra confusion as they seem to replace the original bill having completely deleted the original, so when you ring them up quoting a copy of the bill (that you had the foresight to save) a few days later, the customer service person seems to have no knowledge of the original document and only know about the replacement. If you are going to ring up and complain, get a new copy immediately before ringing them as the problem may have been sorted.
Overall recommended, but only if you have the patience to cope with the admin.
Finally, by way of indication of confidence, I recommended to my daughter to change to Origin (don't believe the web comments about the £25 introduction bonus as there seems to be no way to claim it) and she is now happy, but had to endure two installation delays, one the fault of Origin (you DO have to be at home on go-live day, even if they ell you you don't) and the other the fault of Openreach. Plus, of course, the second bill is incorrect!
Reviewer
Jorge
Location
Hove
Date
06/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful experience! Avoid if possible.
It takes around 45 min to go speak with someone if you have any issues, and around 1h30min until you can speak with the right person in the right department.
It took us more than a month to have the line up and running. We have been having cut offs for the last 6 months and still unresolved. Avoid!
Reviewer
E
Location
Oxford
Date
04/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst experience ever. Broadband cuts out on a daily basis. Have been complaining about it for the past six months, they have now stopped replying to the complaint. The best thing is you cant cancel whilst a complaint is ongoing, so by not replying they manage to block us from leaving!
Reviewer
Chris Baish
Location
Swindon
Date
03/01/2018
Ratings
Satisfaction
2.00 stars
Comments:
Exceptionally poor service. Ineffective at dealing with slow speeds (at 6-7mbps vs. advertised 38mbps every single day). At this point I have endured a month of brick wall responses. If you are thinking of dealing with this provider, move along as they are pathetically poor.
Reviewer
Sophia
Location
LEWES
Date
02/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
If you've read this far down this page you've heard it all before. Like many others I made a mistake in not reading the reviews before signing up to the great sounding £154.99 for 12 months deal ... Should have known better.
Ridiculous problems getting the service started when after not hearing anything about my installation date for weeks, a 50 minute wait on the customer service line led to them telling me my address didn't exist...what?!
Then sent email telling me 'Great news... your internet will be connected on January 1st 2018' ( this was in August 2017) .
Having spoken again several times to them, finally received a date...but contradictory information about whether an engineer would or wouldn't need access to the house. Internet wasn't connected until several days later, and only after. ALOT of fiddling around with various settings etc
Five months in & internet cuts out frequently, unable to watch a film without having to reconnect internet a minimum of 3-5 times per film.
I also received an email saying my direct debit of £20.99 was going to be processed on a particular date....having paid 12 months upfront as a one off purchase I never set up a direct debit!!!! So was very cross to find one had been set up with my bank. Obviously cancelled this immediately. I still get monthly emails saying they will be taking £0 from my bank....
All in all the service is pretty appalling. The one & only good thing I can say is that when I have finally got through to speaking to anyone on the phone they have been polite, if a little exasperated (unsurprisingly) but unfortunately the actions they have said they'll take rarely come to pass.
I would strongly recommend avoiding this ISP if you value your sanity and money...the seemingly impressive savings suggested by the upfront price will quickly be eliminated by the time you spend on the phone trying to fix problems or lying on the psychiatrists chair with clumps of hair in your hand.....
Reviewer
Chris
Location
Bath
Date
29/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wow I am staggered at the appalling service from Origin.
I first alerted them to drop outs/instability issues in November and they did nothing for over a month. They called me whilst I was away to say the problem was finally resolved but when I got home I had no connection at all.
I have been lied to, left without connection over Xmas, been on hold for over an hour on multiple occasions and have not received answers to my emails or phone calls.
DO NOT USE this company at any time as you WILL NOT receive a broadband connection but will receive a lot of grey hairs trying to put things right
Reviewer
SunnyD
Location
Sheffield
Date
26/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved to origin 5 month ago. Took the 38 Mbps fibre optic. However the speed recorded over a period of several days was 1.5 mbts with ethernet cable. Internet connection keeps cutting off. Apalling. My previous provder with normal broadband was much better than Origin. It is a rip off. I also took the anytime phone package. However unable to check itemised phone calls on the online service. Customer service seems to be ok at times but sometimes I had to wait for an hour. I will not renew with Origin again. Worse provider I had.
Reviewer
imogen
Location
Jedburgh
Date
26/12/2017
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Comments:
Origin should be barred from the industry. But the industry needs a huge shake up. Openreach controls the infrastructure, 'providers' deliver the illusion of competition; in reality they are another layer of protection to BT Openreach's accountability for infrastructure failure. OfCom needs a new set of dentures.
Reviewer
Angry Lady
Location
Lancashire
Date
26/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A terrible company and a terrible service. Hours spent on the phone. Service lost for days at a time. Service lost for 6 days once and they can't seem to understand why anyone would have a problem with that!! I would be very surprised if anyone has ever stayed beyond thir first year.
Reviewer
Lee
Location
UK
Date
26/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had 2 experiences with Origin, at our old address had no problems, speed was good, never cut out, never needed to call support.
At the new address was totally different, speeds were awful, connection dropped multiple times a day (1MB-33MB, suppose to get 75MB) Took 4 months, over 10 calls before finally making an official complaint, it was complaints that confirmed there was a fault, not tech support, not 2nd line tech support but complaints, if you can believe that.
Asked them repeatedly for a static IP address, never got one.
There was always a 30 second delay before establishing a connection when trying upload or download files, origin claimed it was my server in germany that was the problem. Spent months trying to improve performance because I thought the problem was my server.
We switched to plusnet 4 days ago, same line, same phone number but now we get 75MB solid DL speed, connection never drops and low and behold, instant connection when uploading and downloading files to my server.
They are the most useless, rubbish ISP I have ever had to deal with and I have dealt with alot of them, I am so glad we switched to someone who can actually fulfill the contract terms, unlike these amateurs.
Do yourself a favour, if you are having problems switch providers, if you are considering switching to origin, don't, you will regret it.
Reviewer
Klute
Location
Anglesey
Date
24/12/2017
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The service seems inversely proportional to the price you paid for the modem/router..I suggest you keep the power pack and chuck the rest. Think about this before abusing origin!
Reviewer
Humayu
Location
leicester
Date
24/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very ridiculous service,
Reviewer
Max
Location
Wales
Date
23/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cannot believe a UK company can do so bad and keep trading. I would give a zero if it was possible, why, read on.
I had been with Origin since Jan 2017 and they were as expected a super Yorkshire company, yes there “was” another apart from Plus net! It all went wrong when Origin “upgraded” their service on 26th September 2017 and informed users this was happening and connectivity would be lost but no problem check this and if still problems contact them.
This happened and because I was away I did not report it until 30 September when I spent around 5 hours on and off the phone talking to various departments. I add that all the people I talked to were very polite especially the engineer who got me to make sure BT socket was good, (new Jan 17), and to try another router, filter and leads which all to no avail. At the end of all the conversations they said they needed to send an engineer round on either Monday 2 Oct PM or Tuesday 3 Oct AM or PM to check the line, why I do not know as phone was still working and the router was plugged directly into the BT socket. I stated I did not believe an engineer visit inside my house was needed but that was ignored. They also had the cheek to say if the fault was not my line I would have to pay for the visit. After I let my feelings known they reneged on this as stated I would not be charged in any case. I had been away for a week and needed to catch up on work and personal on line so agreed. I emphasised the fact that I needed the broadband ASAP. I used my mobile broadband to do the essential items but over the next few days had to pay over £30.00 to do this. After the first week of waiting for Origin to do anything I mitigated my mobile costs by changing my tariff to a much higher data allowance, 100Mb to 2.5Gb.
Monday 2nd and Tuesday 3rd went without any engineer visit or contact from Origin. I emailed on several occasions but got no reply. I decided that was enough so I emailed a final chance for them to sort it by making my house available on 15 minutes notice all day Monday 9th Oct. No reply to email and no contact. I informed them they had failed to keep their part of the contract and I was cancelling it. I signed up to Plus Net although this could not be activated until 25 October 1 month after Origin caused the issue.
I had a couple of emails saying I could not cancel as I did not give them the chance to fix the fault by allowing them into my house. I gave them ample opportunity to enter my house but suggested in writing to them that the fault was not in the house as the phone was working perfectly all the time. The new Plusnet service was also started without a visit to the house; I just plugged the router in and it worked as I believed it would. I believe the fault was further back up the line from my house and probably in the exchange where some setting or configuration was not checked or changed. I also believe they have not “upgraded” but changed their supplier to Talk Talk; in mine and thousands of others opinion the worst supplier in the industry. Another item is the deadlock letter which was supposed to be issued 5 days from 19 October and still not received, I emailed them on 29 Oct to chase this as well. They did offer me a 1-month refund and £20.00 but stipulated if I referred this to Ofcom this would be withdrawn, to me a bribe but unfortunately for them it was in writing. The latest thing is a bill for next year for a service I have not been getting since end September. I have emailed twice but no replies. What a joke. I have now referred the matter to Ofcom and they are carrying out an investigation.
AVOID this once great company like the plague.
Reviewer
Cheesed off
Location
Cambridge
Date
22/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THE WORST COMPANY EVER.
yes prices are usually cheap but your time and energy spent chasing them just isn’t worth it.
You’ll need to phone at least ten times with issues throughout the year. No one knows their rear From their elbow. Each call you’ll be put on hold for 20 mins. Each person will have a different answer. I’ve had FOUR people confirm things to me & in writing so I do not have to argue with more people but then, hey, two others say they are wrong.
Billing is never right. Broadband speed is horrific.
Seriously don’t even think about joining this company.
Reviewer
Bob Russell
Location
Hythe
Date
20/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not go with them. Seriously don't go with them. They have completely screwed up the transition from BT. We have been left over Christmas and New Year without a phone or broadband. We are going to have to have a new line to correct the issues!
Seriously don't!!
Reviewer
Mr Boyce
Location
Gloucestershire
Date
20/12/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
I have just left Origin after one year contract. They are cheaper than most and living where I do we only have standard broadband, no cable. At first the speed seemed reasonable, but overtime it kept cutting out. The network checks where always OK. Couldn't get to the bottom of it and started to think it maybe the router and buy a better one. However, at the year of contract I nearly renewed but was confused by the agent I spoke to about the future billing and so decided to move onto another supplier getting a new router.
Although a few £s a month more since changing the broadband from Origin it has improved substantially and does not cut out to date with the new supplier. So it was something to do with the network or router.
My concern over Origin was despite moving away from them they have continued to bill for the service and it took me to contact them for a hour to get resolved. Would I use them again, maybe if the price is right and can be convinced of improved customer service
Reviewer
Georgina Campbell
Location
Harrogate
Date
20/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really awfull, poor performance 3gbps at best, took the deal via top cashback and not paid after a year, 90 mins on phone to get cut off and start again, duplicate payments, and customer service is shoddy, "not my issue" seems to be the phrase used most commonly.
Reviewer
Escafeld
Location
North Devon
Date
17/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have just informed Origin that I am cancelling my service aand moving to another provider. The reasons are as follows:
1. I was formerly getting a slightly better-than-promised download speed, but 3 months ago the service deteriorated significantly and has not improved.
2. There have been persistent problems with the Origin customer portal throughout my contract, and the portal remains inaccessible intermittently, resulting in not being able to access my account or invoices.
3. Origin customer services call-wait-time is unacceptably long (One weekend I was waiting on the phone for over four hours and eventually gave up.) The customer service itself is totally unsatisfactory.
4. It takes far too long for origin to reply to emails and service requests. As on 17th December I am still waiting for replies to emails sent on the 13th, 20th, and 24th November.
Overall, I have found Origin extremely disappointing, and I couldn't possibly recommend them.
Reviewer
Marc Prime
Location
Ipswich
Date
16/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish. Worst provider ever. Super slow speed, rubbish customer service, rubbish router. Everything is bad about this company. Avoid like the plague!
Reviewer
Declan Baker
Location
Middlesbrough
Date
14/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
in short, "SCREW ORIGIN". They are without a doubt the worst company I've ever had the misfortune to deal with, their customer service department has no problem what so ever with lying to you.
Their social media team will tell you that 0.07mbps is not only acceptable but is within the perimeters of your line so they will not look into and fix it.
Trying to get hold of them is even worse i've spent an hour on the phone before and not spoken to an actual person! This is ontop of them lying and saying they will ring you back (spoiler alert they wont and just hope you give up)
Reviewer
CM
Location
Kilmarnock
Date
14/12/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Fibre speed as promised. Had a few issues with openreach when changing to fibre but Origin were most supportive. Minor billings issues resolved without any drama. Experienced some dropouts after changing to fibre however these are outwith Origin control as they do not own the lines or equipment and once Origin had checked router settings be the issue was referred to Open reach to resolve as they do control the lines and equipment.
Reviewer
Davidkanc
Location
Derby
Date
11/12/2017
Comments:
Worst internet provider ever!! Internet drops constantly!! About 15/20 connection lost per day. It's insane... I prefer to pay more and don't give money to them.
Reviewer
Mateusz Ostropolski
Location
London
Date
11/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The internet is so slow I prefer to use my mobile phone's network. It's not possible to cancel. There is no cooling off period so you will only realise the internet is slow when you can't cancel it anymore. It's just dreadful. It should be illegal to offer broadband connection at that speed.
Reviewer
MASH
Location
birmingham
Date
09/12/2017
Comments:
Worst ever broad band , connection on and off , worst customer service, they dont give attention for any kind of complains..Pl dont buy, you will regret for ever..
Reviewer
Frankyvanndamm
Location
Oswestry shropshire
Date
08/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute cowboy company.
Reviewer
Humayu
Location
leicester
Date
05/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
extremely poor service, speed ridiculous and waiting time on call horrendous
Reviewer
John
Location
Brighton
Date
05/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
This is the worst company I have ever dealt with. I have today gone live with another provider and hopefully free of this horrendous company.
I paid a whole year in advance for broadband and a year in advance for anytime calls. They started billing me again after 9 months.
They cant get anything right. They dont reply to emails and they leave you waiting up to an hour on hold. Their broadband speed is slower than any provider I have had. Avoid at all cost. They are the cheapest for a very good reason. They are rubbish and will stress you out for the whole time your with them. I have today cancelled direct debits to them as they are now trying to bill me for Jan Feb 2018 even though I moved to sky today. They owe me money. AVOID
Reviewer
Anna
Location
Date
05/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband completely unreliable, constant drop outs and very slow.
The billing... Oh god the billing. In 7 months we haven't had one correct bill and only one direct debit has been taken. I've never seen such bad systems or had so many problems so often elsewhere. If you value your sanity get your services elsewhere.
Reviewer
Charlotte
Location
London
Date
05/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Origin Broadband deserve zero stars. I paid 18 months upfront a year ago to receive a discount. There is no reason why Origin should be taking any further money from my bank account but nonetheless, they fraudulently have taken different sums of money which make no sense at random times of the year. When I call to try and resolve the issue, there is never anyone who has authority to do anything available to actually talk directly to me. I am always told I can be assured the money will be refunded and it won't happen again but it does. I have also repeatedly been told when I call and ask to speak to someone with more authority that I will get a call back, and I never do. I have chased for months now. I am still owed 2 wrongfully charged bills to be refunded. I spoke to a manager last week and he said he would deal with it personally and send me an e-mail later that day to confirm. I told him I didn't even believe him because of the history, but he assured, yet he didn't follow through. I was told by their complaints department that the only way I can make sure they don't continue to take money is to call my bank and block them. I've never ever received such bad service and been so outraged with a company. They are stealing money and they shouldn't be able to continue running a scam of a business.
Reviewer
Chris
Location
Leeds
Date
04/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
--DO NOT GO WITH ORIGIN--
I know you're looking at their prices and thinking yeah that's one of the best deals but trust me, if you value your sanity go with someone more established. For students I can highly recommend Glide. We had pretty good internet throughout the year and although like any other good provider there were frustrating times, I can't fault their internet speed/reliability
Reviewer
John Tavender
Location
Bristol
Date
02/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Once again I have had the misfortune to address the issues with this company. Despite cancelling my order many months ago they have suddenly invoked my direct debit mandate, charging me £17.99 for a months rental for a service that I have never had. What is the matter with this company??? they have cost me time and money, never responded to my calls or letters yet still expect me to pay for a non existent service. I propose to seek some form of legal redress against them for loss of earnings, out of pocket expenses and stress...... anyone thinking of using this shower please don't, they are the worse company I have ever had the misfortune of dealing with!!!!!!
Reviewer
Michelle Phillips
Location
Crewe
Date
01/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These people are crooks, pure and simple. Still trying but failing to take direct debits out of my account 4 months after I left them. Awful people. Service was slow and kept disconnecting. With Sky now, never had a problem with Sky not once.
Reviewer
Thompson
Location
Norfolk
Date
01/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most unreliable broadband provider there ever was or ever will be I hope !
download speed oftern drops as low as
0.09mbps with regularity.
Reviewer
Sebastian
Location
Oxford
Date
29/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor customer service. I can never reach a customer service agent - I seem to be on hold for over an hour every time I call. I pay for Origin max which is £37 per month. This should give me in excess of 70mbit. No. I actually get 20mbit. They told me they will not lower my monthly cost unless I sign up to another 18 month contract with them. They refuse to help me. The service they offer is awful - you get what you pay for - if only I’d listened to my father - if you want good quality broadband, you have to pay for it. I urge anyone thinking about joining Origin Broadband to NEVER do it. I’m waiting patiently for my contract to end - then it’s straight to virgin or BT.
Reviewer
Filip Suli
Location
Birmingham, UK
Date
29/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Everything you have read is true! Do not go anywhere near this provider they are appalling in every respect. By far the worst company I have ever dealt with for broadband.
I switch every year to get better deals and this year tried to switch to Origin. Every other provider has managed the switch fine ... not so here.
It starts with the fancy customer portal, which was updated to say order received but never any further for 2 weeks. There was no communication by SMS or email at all, not even an order confirmation. They have no email or online support so the only way to contact them is to call and face 20-30 minute wait times. Once you call, the phone staff are lovely but clearly have no idea of what is going on. They always have to ring the 'provisioning team' before providing excuses and delays.
2 weeks after placing the initial order I had my line cut off by the old provider. But I had still received no communication at all from Origin. After 5 phone calls to Origin over 4 days, and repeated promises of callbacks and updates that never arrived, I was told that my line had been inadvertently disconnected (they blamed openreach) and that it would be another 14 days before I could have a new line installed, at my own expense.
At this point I cancelled any contract with them and took out a new contract with a real supplier, who immediately emailed to give me an installation date.
The rank incompetence displayed in not managing a simple provider switch without errors, plus the complete lack of communication at any stage, the inability to give any kind of answer on my order status, and the suggestion that I should pay for their error both financially and by waiting a further 2 weeks without internet represents a complete failure at every stage and in every conceivable way.
PLease learn my lesson and do not choose them as your provider. You will regret it.
Reviewer
Adam
Location
Glasgow
Date
29/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After seeing a great deal for Origin Broadband at '£17.99 with no hidden costs' i got this broadband for my new flat, but after four months i switched to another provider due to the constant disconnections, slow speed and disgraceful customer service.
The 'no hidden costs', which they claim on the website is not entirely true as during my second payment i was charged £40.99, once i looked into the fine print, the £17.99 was only for switching, something that was hidden in my view.
The Internet suffered from disconnections every week, sometimes several times a week, with no Internet for periods of 10 minutes to a few hours to overnight. When the Internet was connected the speed was good, but on occasion it could be quite slow and frustrating.
I called to make complaints on four occasions, on all occasions no help was given as to resolve the disconnection issue. Later i discovered my complaints were not recorded and dismissed.
After reaching breaking point i sent an official complaint to their complaints department mentioning that i was cancelling their service as i believed they had breached their contract with me. After this i switched to Sky and have had zero issues in the past four months.
9-10 weeks after sending the official complaint i got a call from Origin saying they had just read my complaint. They then said that i breached the contract and that i never contacted them. They then claimed i did not let them resolve my issues. Keep in mind that it took them 9-10 to respond to my complaint. After talking to them on the phone they threatened me with debt collectors, and i refused to pay any further fees to them. Now i have a case going against them with the Ombudsman, and have reported them to OFCOM. Right now i am happy paying more with Sky as i receive a good consistent broadband connection, with good customer service
Three months after cancelling my direct debit to Origin i saw that money had been taken out my account. After investigating i found that they set up another direct debit without my knowledge and therefore took money out my account without my consent. I again cancelled this direct debit, but am afraid they will start it again.
Reviewer
Dave
Location
romford
Date
29/11/2017
Comments:
Terrible provider. Internet cuts out multiple times per day and they deny there is a problem - I can see from the router logs the line does down from their end.
The router when it arrived was not configured
properly and I had to be on hold for hours to get the correct configuration from tech support - it's great that they're in the UK but not when they only have 1 person in the call centre!
When I signed up I was promised a gift card after 3 months - after countless emails and phone calls it was issued after 6 months - for the wrong retailer!
They refuse to re-issue the correct voucher and the old one has now expired so I am £200 down and have internet which doesn't work.
Please do yourself a favour and do not use origin
Reviewer
Agw
Location
Belfast
Date
28/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One would be better off banging ones head off a brick wall for six months than dealing with this excuse for a company.
Once you sign up, nothing happens. Eventually after some weeks you might get an email with an install date. A basic router will arrive in the post. No instructions on how to access origin servers.
So you call them and wait for over an hour before getting through. To be fair some of the staff are pleasant but if there is an issue then it's through to level two with literally hours of waiting before speaking to someone.
Speeds were dial up 200k per sec. After much complaining, they increased the speeds slightly.
Things were OK for a while then extra charges appear on the bill for no reason. When queried, again after long wait and no return emails, they say they will credit.
One customer service agent will talk to you on Facebook but then another will refuse, sighting data protection. Bizarre.
Really do not go near this outfit with a bargepole. It will snap your will to live.
Everything is a problem. All the bad reviews are right!
Reviewer
John B
Location
Paisley
Date
28/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sends text with 'no engineer required' but emails an undiscussed phoneline installion date - then denys all responsibility and when cancelled will try to remove a £108 fee for the openreach cancellation.
Customer service polite but utterly useless, took three transfers just to get past the drones doggedly following their scripts and unable to deviate. Will be disputing further. Avoid dealing with this company.
Reviewer
M H
Location
DL11
Date
27/11/2017
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Very slow (1.9 meg ) with irregular outages. but helpline have responded within seconds and been absolutely wonderful to deal with.
Still no faster though
Tried to sign me up for another year with upfront payment .no chance
Reviewer
Michael J
Location
East Midlands
Date
25/11/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Just signed up for an extension to my contract. I have been pleasantly surprised by the service, price and quality and on price they beat BT hands down! Their staff are excellent and keen to help. I've had a year with them now and I am surprised by the number of negative reviews on this site. Good on yer Origin!
Reviewer
Milan
Location
Norfolk
Date
22/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
KEEP AWAY!!!!!!!!!!!
Hours on the phone. Overcharged, weeks delay. Promised compensation, got charged instead. KEEP AWAY!!!!!! SAVE YOURSELVES THE TROUBLE!!!!
Reviewer
louisa
Location
gravesend
Date
22/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dont even go there.. i wished i had read the reviews BEFORE i signed up!! i joined back in Aug, paid £24.98, received ONE email confirming y order and my details was sent to open reach and heard nothing since! struggled to communicate with someone from customer services and i have now requested via email to cancel my order and asked for a refund.. i am now going with another provider.. this provider is a complete joke..
Reviewer
Peter Simmonds
Location
Norfolk
Date
22/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Cheap but hopeless (in particular with regard to billing).
Started charging for calls when on an anytime package. Started charging 10 months into a 12 month 'free' broadband contract.
Customer service useless; I have switched to another provider but they are still refusing to refund what they owe (and which they had previously agreed to refund).
On top of that broadband service was average at best with frequent dropouts (I accept slow speed due to my location).
Avoid at all costs
Reviewer
Dimitri
Location
Skelmersdale
Date
22/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
horible broadband never use again
Reviewer
Georgia
Location
London
Date
22/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What an absolute joke - the internet is so slow I can’t get anything done, it is quicker to go to a cafe with free internet than try use this crap. It always conks out and customer service is the worst I’ve come across, after half an hour on hold they essentially say they can’t help with anything (without even hearing the problem) and hang up. DO NOT GET ORIGIN BROADBAND
Reviewer
Hollie McClean
Location
Rotherham
Date
21/11/2017
Comments:
Absolute joke of a company. Stay away! Poor internet connection and they never answer the phone. I've been waiting nearly 3 weeks for a technician to call me back to fix it. I've just cancelled my direct debit today and I'll not touch this cowboy firm again
Reviewer
Carl wilkinson
Location
North Lincolnshire
Date
19/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
When I was sold this package which still isn’t working I was told as i have the correct line into my property no engineers need to be in my property , I was assured the router was plug and play and it would be delivered on the Thursday so I took the day off lost a days pay , I was at work the following week when my phone rang “ey up I’m outside tha house I’ve cime to install your phone line !!! On the day the router was meant to arrive I stayed in all day only to be told that they had missed the first line of my address off so it went back to the depo, when I plugged in the router after tracking it down it wouldn’t work I spent the next 4 hrs either in hold or constantly being told by a series of people to turn it in and off I was finally told someone would ring me back by 530 which they never did still not working I’ve never dealt with such a shambolic out fit beware
Reviewer
Ian
Location
UK
Date
19/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well where do I start! Moved to Origin broadband at the end of a 2 year contract with BT on a very stable fibre connection... Why! well the prices of Origin £25.99 a month seems great! but its for nothing! Activation date was the biggest mess! I was ready to move and the day before the router did not arrive, contacted origin and they confirmed they had not ordered it so on switch day i was without internet and ever since then my normal fibre connection that was around 30mbps stable is now around 0.76mbps! yeah not even 1mbps!... ive been in contact with origin and they dont really respond to emails the facebook team is where you will get a response but they need to escalate to the technical team who haven't got back to me yet.. this is all within the first 2 months so far and I havent had a day where the connection has been stable like it was for the full solid 2 years with BT! I have started the process in switching back to BT... I wont be paying them a penny more! Complete and utter joke of a company!
Reviewer
Nope
Location
Stroud
Date
19/11/2017
Comments:
They're cheap for a reason. They give you the cheapest possible router out there which can barely do it's job. It can't do port forwarding or anything like that without going completely unstable and unusable so some games are left with moderate or strict nat type. Supposed to get 70 down but it changes between 1 down and 20 all the time. Ping is unreliable and goes awful, if you're lucky once a week you get usable internet for games. To top this off they have support who don't have a clue and only know to tell you that everything will be ok. Probably from the mass calls they get.
Reviewer
damen
Location
northumberland
Date
18/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
awful service i have the fibre package and somtimes i get between 20-50 gb download but between 3pm and 10pm it drops to under 1gb everynight without fail i work during opening hours and 1 hour lunch time isnt long enough to get a hold of these guys
Reviewer
tom
Location
yorkshire
Date
17/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up a few months back, as I had recently moved into my own place. I went for the 75MBP/s download top limit, and 32MBP/s upload. Everything was great for the first few weeks, and then they came to do some work in my area on the lines. Suddenly 1MBP/s if that, on a daily basis it would disconnect for hours on end - and if it did reconnect it would be on 100KBP/s which takes around 5-10 minutes to open any web page no chance of watching any videos or whatnot.
So I ring up and tell them of my issues, the first time I called they answered within 5 minutes and told me some work was done so they will send someone out to check the line for me. Well no one ever came out, nothing changed. The second time I rang they went through a router diagnostic and reset with me and that kind of worked, got me up to around 6MBP/s for about 2 days. Then it went back down to 100KBP/s.
I rang a third time, waiting about 20 minutes for someone to answer - She told me that she was passing me off to stage 2 as it was more than she was capable of helping with. I waiting an hour with no answer before hanging up.
Over the past 3 weeks I've rung twice a day to try get through to someone, waiting between 30 minutes to an hour for someone to answer and no one ever does. Perhaps new customers take priority?
Today I managed to get through to someone to cancel my contract as they aren't holding up their end of it legally - but they told me it was a technical issue and never cancel my contract, they keep passing me to technical without doing anything I ask them to.
To anyone thinking about taking a chance because it seems cheap for what you get, DON'T!!!
It's a scam, once they draw you in you can't seem to leave. You are waiting far too long for someone to answer the damn phone, and even then they will probably pass you onto someone else and you are waiting another hour or more.
Not worth the money, not worth your time, not worth your custom. Avoid this provider as they clearly are not professionals.
Reviewer
Annette
Location
Dailly
Date
17/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I switched to Origin because apprently with them I could have gotten fibre. And Plusnet as existing customer was extremely slow and very expensive.
However, I did not get fibre but get charged for it every month and have to phone customer services, which are a nightmare to get hold of. I have spent over 3 hours in the queue in customer services altogether according to my biil, until the broadband was running, then twice already over an hour each to get my bill amended and contract changed. You cannot reach them online, issues have to be reported phone.
The connection keeops dropping constantly.
The only advantage is that they are a lot faster now than plusnet has been. I still will leave them as soon as my contract finishes, and definately not go back to them until they upgrade their customer service.
Reviewer
Jayne Berry
Location
Wakefield
Date
15/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One word - don't. We were with these for a couple of months during which everything was fine, then they sent us a card saying they were making some changes. From that point onwards everything was a disaster. The connection kept dropping out, the speed yo-yo'd wildly from ridiculously fast, to an unworkable snail's pace, and we made countless calls to their technical team spending hours on hold. Every time we had to wait ages to talk to someone, then wait even longer to speak to someone in Advanced Technical. Every time somebody different promised to personally sort it out, one guy told us he'd get back to us by email or phone the following day, knowing full well he wasn't even going to be in the office on that day. Origin told us the line is at fault, BT Openreach told us the router is at fault, and finally we've had enough - we've been paying for superfast broadband which has turned out to be completely non-functioning broadband, and we've ditched them. How are these clowns still in business?
Reviewer
Ems58
Location
London
Date
15/11/2017
Comments:
Worst internet provider ever - don't use! At best, internet speed that takes 10 minutes for a page to load. At worst, no internet for days. Unhelpful call centre staff - the best they could suggest was spending £50 on a new router. We had perfect sky before - never should have switched.
Reviewer
steohen edwards
Location
harrigate
Date
14/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid Origin. The service is unreliable, slow and the technical support is non-existent. Will be moving asap.
Reviewer
patricia
Location
glasgow
Date
14/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very bad customer services, yesterday when i asked them to fix my very poor speed i was waiting 1hr and 30 minutes then after i just had to hang up... my speed its like 1mbps, very very slow.
Reviewer
paula
Location
st albans
Date
13/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with them since June 2017, paid upfront for 12 months.
service keeps slowing down regularly or keeps cutting out completely.
C.S is a waste of time, can't even get through at times after holding on for over 45 mins.
twice after complaining i have been told they would phone back but never do.
ADVOID
Reviewer
Angela cooper
Location
Sussex
Date
13/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful. Modem broke. Sent new modem after having to work out for ourselfs that was problem. New modem had all different figurations which they didn't tell us about. Main computer still won't work after spending hours on hold and listening to technician talk rubbish. Asked to speak to someone in no told me no e could help me. Takes a week to get email reply then they just ask same thing can I have email address!! They just sent me one. They really don't give a damn
Reviewer
Daniel
Location
Edinburgh
Date
13/11/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have been pleasantly surprised with Origin service of Broadband. I signed up for it on the Monday and it was installed and up and running by Thursday. So far the speed has been pretty good when lasted tested
12.21 Mb Download speed
0.72Mb upload
37 ms ping time
I do live very central though near Meadowbank athletics track so do take that into consideration.
The customer service has overall been with good twice I have called and been answered within 5 minutes and the other two times between 15 and 30 minutes. The help centre is based in the Uk as well
Reviewer
Mark Thomas
Location
Birmingham
Date
13/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up in November 2016, took the option to pay for the year upfront, problems from day one which lasted a full 10 months, broadband dropping almost every hour, called their customer services to sit on teh phone up to an hour and then get no where. broke their terms and conditions for not providing their advertised service so left, got a refund of £50 for 10 months of appaling service. AVOID, AVOID, AVOID.
Reviewer
Alan Bosworth
Location
Allington
Date
12/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I don’t suppose it will make any difference to them actually fixing my outstanding issues, but I would like to help others making their future broadband provider choices and say this company don’t give a fig about customer service. Their technicians will say anything to get you to go away; I’ll report it to networks, I will assign it to myself so I can monitor it and the ultimate push off I will call you back when I am back in and then don’t.
Have just spent another evening trying to get through with no success. So go on Origin get in touch if you dare and let me actually provide you with some constructive comments on your service processes.
Reviewer
Garry Birchall
Location
Westhoughton, Bolton
Date
10/11/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I switched to Origin in the last few weeks. The speed continued to be slow so I called customer service. They ran checks and arranged for an engineer to come out. With in two days my line was fixed and I’m now getting 75.57MBPS download speed and 9.95 MBPS. There was a long wait to get through but they sorted my problem very quickly. My experience is much better than other people’s reviews suggest theirs was. I’m very pleased so far :-)
Reviewer
Saira
Location
Wolverhampton
Date
10/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting service!!! Waited over a month for a live date after being told that I would have a live date by the and of the week
I placed my order on the 6th October it is now 10th November and STILL NO INTERNET! Although I was told my live date would be on the 8th
I've been kept on hold for 1hr and 37 mins
I've asked to cancel my order and speak to a manger and they just offered me £15 off my next bill
Still awaiting a call back from a manger...
Terrible terrible service!!
Everything about this company is wrong I wouldn't advise using this company for anything!!
Reviewer
Mark
Location
Greenwich
Date
10/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
dont buy! they steal your money and time
worse service I could have ever imagine. It took 26 days to get an engineer to come and get the line active. That didnt happen, then they sent the router a day before my line was suppose to be active, to a wrong address. I had to deal with parcelforce myself. Impossible to call them because there's a waiting time and after 30 minutes of wait they hang up on you.
Cant even cancel as my line is "active" and I obviously still have no service.
DONT EVER BUY. Bunch of thieves.
Reviewer
Leon
Location
Manchester
Date
08/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1. 6 weeks for activation
2. Poor customer service
Ordered on 14th October. Told would take 3 weeks to activate and engineer wouldn't need to access property.
Didn't activate on said day. Rang Customer Service next day - on hold for 1 hour, then line cuts off. Finally get through, I am told the date for activation has been pushed back to 21 Nov for "unexpected delays".
6 weeks for activation is unacceptable. Also no prior notification of delay. Customer service that was a nightmare to get hold of and then couldn't provide any information on the cause of the delay.
Reviewer
Paul
Location
Aberdeenshire
Date
07/11/2017
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Customer service folks are polite, well mannered and competent, if you're lucky enough to get through to them. They simply seem overwhelmed; no replies to emails, hour-long waits for phone support even at 2am. Just been switched for free to fibre broadband, but they forgot to send me a new router (3 days no broadband), and now I'm connected the speed is inexplicably slower than the copper wire I had previously, and Origin seem clueless as to why. I'll probably switch back to Plusnet next month. Pity these comms companies always ensure there's a big gap between you broadband and line rental saver switchover dates.
Reviewer
doug
Location
london
Date
06/11/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Don't ever expect a reply to your email. Need to chase 5 times and wait about 2 weeks for a reply most of the time.
Reviewer
Dylan Rutherford
Location
Kirkcaldy
Date
05/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
An ISP which cannot provide a reply to an email in which they sent to arrange an engineer out to sort the problem I "have". They are lying manipulative thieves.
Do not make the decision to give them anything.
Reviewer
Eleftherios
Location
Addlestone
Date
05/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The worst provider I have ever seen. Continuous disconnections, problems with accessing pages that are online and checked with mobile through data connection. Speed is poor compared to same package and other companies. Sorry but they do not worth my money.
Reviewer
Jason Ireland
Location
Rural Shropshire
Date
04/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
What a joke of a company was with them for 12 months no notification contract had ended. Found a more competitive deal with them via cash back as a new customer, unable to process new order as they required me to cancel my existng service even though I was out of contract wait 10 - 15 days without any broadband or phone service. This company needs to put the customer both new and exist of at the centre of all they do. The 10-15 days without service will be worth it as its costs them more in administration the cancel the existing service and set me up as a new customers plus new annual cost has reduced by 8%
Reviewer
Charlie graham
Location
Harpenden
Date
03/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My Average download speed is less that 1mb/s (not 20-30mb/s as advertised) and subsequently I will die of starvation whilst waiting the proposed 64 hours for a 50gb installation on my console which by the way is a very average size download for a console. Origin broadband isn't far the most ridiculous excuse of an internet service provider within the entire universe.
Reviewer
Linda
Location
Sunderland
Date
03/11/2017
Ratings
Reliability
1.00 stars
Comments:
Saw ORIGIN plugged on Martin Lewis Money Saving Expert site so figured it must have been researched first so in blind faith I took out a contract. BIG MISTAKE. This company should be closed down and featured on RIP OFF BRITAIN for reasons too numerous to mention. Cant wait for the contract to end as no matter how many times you ring customer services they DO NOT carry out their promises to resolve your queries. Come on Ofcom please investigate!!!
Reviewer
Vengence
Location
Cumbria
Date
03/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Have been left with no broadband for 2 weeks . They are supposed to be sending out a new router but every time I phone about it I get fobbed off with more lies .
Reviewer
Steven
Location
Sheffield
Date
03/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke from start to...well now. In the 6 months or so since I moved my 77 year old mum across to Origin every single thing has been an issue, I won't list them, as I really mean every single thing. Do not use this company!
Reviewer
C_Sheff
Location
Sheffield
Date
02/11/2017
Ratings
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible, support doesn't exist as far as I can tell. They heavily throttle Netflix to the point where it is unwatchable. Worst ISP I have ever had.
Reviewer
Peter Kirk
Location
Oxfordshire
Date
02/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
"Up to 38Mbps" averages 2.5Mbps for us. Not "great for streaming TV and video" as advertised - not even okay for streaming TV and video. Dishonest promotional material.
Reviewer
Andrew
Location
Maidstone
Date
01/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
By far the worst company I've ever dealt with! I agreed to the £16.99 broadband per month to later find sums from £40-80 had left my account to no explanation as to why. My service was poor I complained and conveniently my complaints were lost and I had to re-explain on a number of occasions to despair. This went on from May till Novemebr they eventually agreed to refund my full payments only to find they again took the money out of my account! Months of grief and no explanation I've never been so frustrated. Even the staff bad talk the firm how they continue to run is beyond me.
Believe me when I say AVOID
Reviewer
Roo
Location
Date
01/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Just been off the phone with them trying to cancel my service because I've had such a bad experience and was told I would have to pay for the rest of my contract and there was no way around it.
Don't sign up.
Don't try to call (you usually won't get through.
Company is too small to handle so many customers.
Reviewer
SteveR
Location
Doncaster
Date
31/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Petition is going out to stop Origin!
PLEASE SIGN!!
Apparently, they are not even following current EU regulations on distance selling!
Reviewer
SteveR
Location
Doncaster
Date
31/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Took out annual saver! But they split the internet and phone up from starting at same time. While trying to cancel services they kept cutting the phone off! Said they cant start to cancel until 13 month on a 12 month contract!!?? Disgusting company!! Poor customer services!!
Reviewer
Gordon
Location
Preston
Date
30/10/2017
Comments:
The worse broadband I have ever had, 2.4 MBS is unacceptable. The customer support sucks that's if you can ever get through to them. Streaming 1080p is impossible. Told them to turn it off as not paying no more for under 3mbs.Don't waste your time with this company as they are rubbish.
Reviewer
John
Location
Blackpool
Date
30/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I changed from TalkTalk and wish I had not.
Origin has got to be the poorest excuse of a company.
Customer service is diabolical and if you have Origin I would closely scrutinise your bill including call charges.
Reviewer
Rich
Location
Swansea
Date
30/10/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I took a risk after reading all the reviews. In fairness I like this provider. Decent company, fair service. Nothing wrong so far. I’m happy.
Reviewer
Michelle
Location
Shepton
Date
28/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company i ever dealt with. There customer service is non existent. They took my money straight away. No correspondence to tell me when we would go live. I called every day they promised a call back never happened. They blamed open reach. After 4 weeks and no date given i gave up and cancelled to which they said i get a refund in 14 working days so a month no doubt ill have to chase that. Every time you call it takes them 45 min to answer. So this company is a sham of a mockery. Do not go near them.
Reviewer
J Carter
Location
Brighton
Date
27/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
It just goes from bad to worse with this pathetic excuse for a company. I had lots of problems to start with but now i'm about ten months into my year contract they have decided to start charging me for line rental, even though I paid a year in advance for line rental and calls. I did email their non existant customer services and got no reply. I eventually managed to speak to someone who said they would sort it out and I'm still waiting. Cant wait till my contract ends so I can go with another provider. Any provider no matter how bad will not be as bad as Origin. You have been warned!
Reviewer
William Good
Location
manchester
Date
27/10/2017
Ratings
Satisfaction
1.00 stars
Comments:
Do not use Origin!!!!!
Reviewer
Anthony Obi
Location
LONDON
Date
26/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Wish I had read these reviews before joining this joke of an ISP called Origin. Signed up in first week of October 1.I then received an email 2 days later to advise there had been a technical delay. 2. We are heading into the 4th week and I've received not a single correspondence from them. 3. Router was supposed to have been sent a few days before my go live date of the 24th October they never sent a router. 4. Rang up 4 different times with average 20mins call wait time chasing this. 5. Each time I was given conflicting information. 6. Was told they had a back log in sending routers hence the reason they hadn't sent it.7. Bearing in mind internet has apparently gone live but I can't use it bcos no equipment. 8. Finally lost my patience and called to make a formal complaint about poor service. 9. Staff didn't seem to know their own complaints processes and I had to speak to manager after almost 40mins on the phone. 10. Finally get a text message this evening from parcelforce about the router being dispatched. 11. In text message Origin had given them the wrong delivery address for me. At this point I've just lost the will. PLEASE AVOID ORIGIN AT ALL COST. TERRIBLE NIGHTMARE OF A COMPANY.AN ABSOLUTE JOKE.
Reviewer
ray fogwill
Location
taunton
Date
26/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
0 stars
Origin broadband are in a league of there own when it comes to total incompetence, was with them for 9 months of bad service and unbearably slow internet, moved to john lewis broardband in Sept ,but origin have re-installed my b/b (not my phone ) to talktalk , leaving me with no b/b at all, its going to take 2 weeks to migrate back to john lewis who are not happy about having a customer stolen from them, just unbelievable !
Reviewer
Tom
Location
Aberdeenshire
Date
26/10/2017
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Decent broadband service so far (after 3 months). I get the impression however they are very understaffed. Only had to phone on one occasion for an issue and took around 10 minutes to get help. The person who was helping was very good/helpful but ultimately unable to resolve the issue. Further technical help meant waiting an hour on the phone listening to music and still no answer so eventually gave up.
They also keep sending me monthly bills via email despite the fact that I paid the entire year in advance. When I called to inform of the error (about a 15 minute wait for an answer) was told it was a known issue and they were trying to resolve it. Same thing keeps happening however as I keep recieving bills each month.
Reviewer
bobbym42
Location
South Coast
Date
25/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
This is a good example of "you only get what you pay for".
For basic standard broadband/calls:
Speed: Half that I got from Plusnet
Customer Service: Seems to be Non-existent!
I cannot recommend this ISP and will be leaving a.s.a.p.
Reviewer
colin
Location
Norton
Date
22/10/2017
Comments:
had been with Talktalk for about 3 years and to be honest they where not bad .then I moved to my current address thats when things started to annoy me ,no signal then it would rectify itself ,then I needed to contact them talking to somebody in South Africa for 45 minutes sometimes longer with mixed results or I would just stop the phone call left to go to ORIGIN why ? british company reasonably cheap AND when ,needed I could talk to somebody who speak English mixed results finally after a lot of messing about got decent speed I,m on ADSL then 3/4 WEEKS AGO I was in Middlesbrough bus station and talk talk where selling there services via there agents ,I decided to go back to them because I got a SIM card deal with my broadband .the router arrived plugged everything in and NOTHING I had a red light on for 36 hours tried everything plugged router directly into BT socket I use an extension lead still no joy pressed buttons on side of router still no response .so yes I,ll ring talk talk South Africa went through the problems and got the usual thank you for that ,yes we.ll run tests ,nothing we can find ,what kind of socket do you have is it this is it that ?I,m sure people reading this will be familiar with things I,m talking about so in shear frustration ended the call .tried again the following day same results so router and everything packed up and is in some post office in TEESSIDE waiting to be deliver to enfield and a letter to talk talk in London so i.ll be getting letters demanding monies owed to admission of failure on there part oh no .and the good part ,oh yes I did,nt tell Origin I was leaving so I plugged there router back in and after 3or 4 minutes bingo we are away ,I used this site to check speed and its faster than ever 10 Mps wow .so thanks to talk talk what I can't get my head around is this ISP and all the other 570 I believe are ,supposedly regulated by OFCOM I don't know what things would be like if they weren't so its tatty bye
Reviewer
Nigel
Location
Sunbury-on-Thames
Date
21/10/2017
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I just wanted to balance some of the negative reviews - I've had no problems with Origin ADSL and get consistent download speed of 11 Mbps which I think is quite reasonable. Upload speed is poor at 0.75 Mbps but it's good enough for my needs. On the whole I'm very satisfied.
Reviewer
Pete Higgins
Location
Southport UK
Date
21/10/2017
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Been with numerous ISPs since the 1990s, and I'm pretty clued up on internet/tech matters.
I moved to Origin in 2015 from O2 after sky bought them up,(Who wants to give money to murdoch?), and I do prefer to put my lot in with smaller independent ISPs, as so many have been gobbled up ofer the years.
For my first 2 year 78Mbps contract I had almost perfect service, top speed of 63Mbps which appears to be line limit, and which they informed me of before I joined, so was well happy with it.
Then at the end of June this year I renewed but with this time a 38Mb package, and unfortunately took up their "super saver" offer of paying upfront for the 2 years at a big saving. Shortly afterwards they moved from plusnet network to Talk talk, and as a LOT of people have since discovered the service has since plummetted.
The pattern of service for me is 36-38Mbps during most of the day, but every evening usually between 6-7pm to gone 11pm now suffer 5-6mbps and ping had rocketed from previous 30ms upto +110ms, so streaming and online gaming are now crippled.
They continued taking monthly payments from my account even though I'd paid upfront, although when I phoned to complain they did refund the money reasonably quickly so I cant complain too much, but it was only after I pulled them up about it.
Tech support used to be excellent on the odd occasion I had minor niggles in the past, but recently it feels that the company is struggling in all departments with poor or no tech support/ customer service response.
I REALLY want to support them, and up until the last couple of months would have had no problem recommending them, but it does feel as if their backs are now against the wall.
Origin, please get away from talk talk network...If I'd wanted that I would have paid them for it, they're currently £1 a month cheaper for their 38Mb package, but they are a poor company, if you cant get back to how you were you've lost me as faithful customer.
Reviewer
Margaret
Location
Ringwood
Date
20/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utter rubbish from the day I signed up. What should have been a 10 day broadband switch ended up being 4 weeks. Ultimately paid a month up front for no service.
Modem didn't arrive for the 1st week.
Since June I've had intermittent connection with speeds of no more than 20mbps rather than the 79 I'm paying for.
Umpteen calls to the tech team have resulted in hours waiting on hold and no contact.
Emails and calls of complaint have been ignored and I've waited 3 days for a BT engineer to check my line. Was told there was no fault found so back to square one!
I've now been sent a replacement router that doesn't work as it's conflicting with the new hardware. Once again I've been on hold for the tech team for over 2 hours......
Reviewer
Ayush Agarwal
Location
Bath
Date
20/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most shit network i have ever come across. Its been a month and i am still without wifi. I made over 6 complaints and have yet not received any answers. Will not recommend anyone to choose this company.
Reviewer
Trish
Location
Southampton
Date
18/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Incredibly poor service. The internet speed is so poor i can barely open emails at times and it is constantly dropping out. Customer service and support is none existent. I’ve spent the best part of 3 hrs trying to get through to someone today. Do yourself a favour and avoid, if you do go with them I guarantee you will regret it. I will not be going back.
Reviewer
Oz
Location
Manchester
Date
17/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The worst broadband supplier in all my over 15 years of using broadband. They have the worst customer service and technical support I have ever had to endure. I will be moving off their service (and I use that word in the loosest sense) as soon as I possibly can.
Reviewer
Sarah
Location
Malvern
Date
16/10/2017
Comments:
This company deserves no stars at all, I have two accounts with them and have had absolutely the worst service ever. They never answer the phone or reply to mobile have had slowest internet ever despite BT coming twice to try and sort out - average wait time on phone to them an hour. DO NOT GO WITH THIS COMPANY- I will,leave them as soon as I can
Reviewer
Adele
Location
Cowes
Date
16/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful customer service (no response) and terrible internet problems.
Avoid. Can't deliver an acceptable service.
Switched providers and no issues
Reviewer
Dr Hadoura
Location
Cm201ay
Date
14/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Extremely poor internet provider with the slowest internet connection at any time
I will not recommend origin broadband
Reviewer
Fuck Origin broadband !!
Location
Home
Date
10/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THEY ARE BLOODY ROBBERS !!!! AVOID AT ANY CODT !! They won't provide you internet but will start threatening you for not paying them !! Even they won't install the internet and still they will ask you to pay for the whole 12 months contract to cancel the contact !!!! The customer service team is high on crack !!!
Reviewer
ukEvans
Location
N Yorks
Date
09/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Experienced all of the problems others have mentioned; minimum 30 mins on hold to customer services (usually more like an hour!), slow speed, dropped connection often, etc.
The worst thing for me is that they have basically 'bullied' my 80 year old Dad over the phone!! They've lied to him, confused him and taken him for a fool.
Put simply, they have ripped him off, got a lot of money upfront and then failed to deliver. They are by far the worst company/service I have ever come across.
Reviewer
David
Location
Barnsley
Date
09/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We moved to Origin from Sky, what a mistake we made. Everything about this company is wrong. From day one we had issues with the broadband speeds after being promised more than Sky were providing. Trying to get in touch with customer service is a joke, a sick one at that, once through to them they aren't very helpful at all and leave you wanting to smash your head against a wall. DO NOT, I repeat, DO NOT use this company unless you want poor service throughout, expensive phone calls, hours complaining to customer service and make to yourself ill.
Reviewer
Thomas
Location
Inverness
Date
08/10/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It is shocking how disgraceful and rubbish this broadband is. My previous broadband had just gone into administration and it was for tradition broadband. So I decided to go for fibre glass as it was now available. I wanted the £24.99 deal but was hard sold into their more expensive plan.
In exception of the installation being free and on time, it has been a disgrace. The broadband is unstable and it doesn't feel any faster than the 17.5mb, oh and this is mean to be the 80mb speed, i would expect a difference since we have gaming PCs.
It's unreliable, their routers are unreliable, their lines are unreliable, at any moment one (if not all) will give way.
Waste of money and I want out of this contract.
Reviewer
gos
Location
Leeds
Date
07/10/2017
Ratings
Customer Service
1.00 stars
Comments:
How has this company still got an operating licence? Ofcom/Trading Standards wake up please!
Reviewer
npd
Location
wirral
Date
06/10/2017
Comments:
Joined origin in December with a 13.5Mbps line , left today with a dead phone line , throttled to death ! What a traumatic time ! They don't care about customers ! THE WORST ISP EVER !
STAY AWAY !
Reviewer
Gef
Location
York
Date
05/10/2017
Comments:
Terrible! Took out a 2 year service thinking all providers are the same seeing as it's a BT Openreach line but these guys are a total shambles. Suffered terrible service for weeks then total loss of service now for 3 weeks. They've finally conceded they need to cancel my contract but can't even calculate the refund correctly. If you are stuck in the same position make sure you raise a formal complaint and if that fails look at the Ofcom site for the arbitration bodies.
Reviewer
Daniel
Location
Rochdale
Date
04/10/2017
Comments:
AVOID!!! I never leave reviews however the service provided by Origin Broadband is so poor I feel compelled to warn everyone to STAY AWAY! The connection is exceptionally unstable and looses connection 4 to 5 times per day taking up to 30 minutes to connect. This happens whilst you are browsing, gaming, watching movies etc. The customer service (45 min hold) are useless and you will be counting down the days until your contract runs out.
Reviewer
Unsatisfied
Location
Bedfordshire
Date
03/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utterly awful. They leave you constantly without any internet, then you spend hours on the phone trying get through to someone. Worst internet service ever. I've been without broadband now for three weeks and have clocked up over 10 hours on the phone and it's still not fixed. Avoid!
Reviewer
Cat
Location
shropshire
Date
03/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID!!! Worst company ever! They should be sued for failing to provide the basics obligations of their contract. Honestly, they should not be allowed to operate in this country. I have to ring them on a nearly weekly basis to report I have no internet connection, waiting times to speak to someone are from 1 hour and 30 mins upwards, they just don't care about their clients and the low quality services they provide, and they have ridiculous charges if you want to exit early out of their contract even though it's their fault they can't provide the services that they advertise for. If you care about your sanity, choose a different company. They don't even deserve a star.
Reviewer
Bambi
Location
Bedfordshire
Date
03/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
We joined Origin in January 2017 after our Sky broadband contract came to an end and we wanted to find a cheaper service. I found Origin and paid £189.99 for 12 months upfront, which worked out much cheaper. Though it is now October, we are on the third major issue with them - the internet is intermittent and cuts out periodically/doesn't work at all. Devices ask for the password to be entered multiple times, sometimes without it then connecting. I rang Origin and was on hold for well over an hour to speak to the technical support team. Tried again last night, same issue - after being on hold for about 30 minutes we got cut off, so when I rang back was assured there was only a 12 minute wait for the tech team. I gave up and my husband took over waiting - at least an hour and 20 minutes after I was first placed on hold, he gave up and put the phone down. Customer service is shocking, most of the time they don't appear to have any idea what they're talking about. When it works, Origin are fine. When it doesn't work (all too often), Origin are awful. Please avoid them! As soon as we can get out of our contract we will do
Reviewer
Matt Hall
Location
Stockport
Date
02/10/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
After a troubled month-long switch from Plusnet to Origin (Plusnet at fault there?) it was finally connected but the speed had halved (from around 14 Mbps to 7 Mbps sync speed). Have tried their router and my own one I was using with Plusnet - no improvement.
Origin simply ignore all forms of communication. A nightmare company all round.
Reviewer
Alex Rutherford
Location
Grangemouth
Date
02/10/2017
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
OK... so here it is ive read reviews of other people, now i started building pcs when windows 95 was released im very tech savvy and know what im on about with speeds and service connections etc.
Now id been a virgin customer for years and there speeds are much better but there always ramping up prices and it was winding me up that iud been on moneysavingexperts site at the time and came across 'originbroadband' now i opted to pay 2 years upfront at the time i got that for just under £300 pounds all in works out at 12.50 a month in my case but its already paid and i never get any bills, now first thing i did was unplugged my actual home phone i dont use it and it started ringing before id ghiven out its number so i assumed it was sales or whatever but anyway i ONLY plug my home phone in if i want to make a phone call from it and that would be a free phone number only as i like not ever having any bills, but have a good mobile contract so my calls are done on my mobile anyway, now origin uses bt systems in actuality they all share its infrastructures and networks unless were talking cable and fibre optic, you are supplied with a free router but a cat 5 ethernet cable you want to buy a cat 6/7/8 (6) will be cheapest and fine ethernet cable (ebay?) even asda ethernet cables will be cat 5, cat 5 is terrible but any free ethernet cable you will get you can assume will be cat 5, if you hardwire your connection via ethernet your speed will be faster and more reliable and you can get 10m 20m cables and such, also buy a better microfilter to squeeze a little more juice out of that phone line again (ebay?) so all this up to 17mb jargon you here, this translated into a real typical download speed of 0.7gb per second im talking you know torrents or whatever expect to be hitting 0.7gb real download speed of these files again you get what you pay for, now if i run an actual speed test on my line it tells me my my download speed is 7gb per second so you may be thinking well why am i getting 10% of this in real terms then? well the answer is and i was clued into this by virgin media a long time ago and the respons was at that time as i was on about 20gb speed with them '20gb is your container speed and youre real actual download torrent speed would be 10% of that which was why at that time i was recvieving 2gb per second download speeds, so this is omething to remmeber we can call this clever marketing to make things sound better than what they are but in summary 20gb=2gb 50gb=5gb and so on REMEMBER THIS,now im rating this 5 starts in overall satisfaction purely as i got what i paid for it does the job i require it was cheap and thats it.
Reviewer
Will
Location
Sheffield
Date
01/10/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Been with them 2 years, things stated off badly as they were given a month to sort out a new connection yet lost my phone number I was promised I could keep & ended up with no internet when we moved in.
Speeds OK until their 'Network Upgrade' were good, since then beyond dreadful, BT found line perfect & only a stone’s throw from cabinet. Every time I have had dealings with their admin such as buying a router for example they got it wrong, each & every time without fail.
They are ok as long as you doing have to deal with admin or tech support at all as it seems no one in the company communicates with anyone else – That is no exaggeration at all.
I had a problems a few weeks ago & waited over an hour to speak to someone (often longer) & in the end sorted out the problem myself!
I really do not like writing this review but having used the internet for well over 20 years they are by far the worst ISP (& maybe company of any sort) I have ever used (apart from RedHotAnt) I’ve now started migration to another ISP & will really, really be glad to see the back of Origin Broadband no joking. If I really, really, disliked (detested) someone I would recommend Origin to them.
Reviewer
James
Location
York
Date
01/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As we're once again in our second hour of being on hold to Origin Broadband support I thought I'd use my time in purgatory more productively and write a review of the company.
We moved house in November of 2016 to find that our regular broadband provider didn't supply fibre to our new area. We'd been with Virgin for years and are heavy internet users, so we were worried when looking for a new service provider. We searched a few companies to see which were offering the best price for the available speeds in our area.
Enter Origin Broadband, a Yorkshire based ISP with seemingly fair prices. For some reason no other ISP, including Origin, offered a fibre connection to our city centre location. We eventually settled for an ADSL connection with Origin as they had the best prices and they were somewhat local.
The installation was all but hassle free, the long wait for the engineer to arrive, and the engineer not actually being able to do anything as the router took so long to turn up. The engineer arrived after 2 weeks to ready the house for the still absent router. He spent 5 minutes inspecting the BT wall outlet, then left while explaining that we could just 'plug it all in' when the router arrived. Finally the router arrived, and we did just that. Nothing. We spent around an hour on hold to support before being connected. Support took us through all of the correct router settings which the engineer was unable to set up. Then, after around 30 minutes of going through everything over the phone we were finally online.
For the first six months, excluding the painful adjustment from our old ~250mb/s download speed to a laughable ~18mb/s, everything was relatively stable. We'd have the occasional disconnect, but it was infrequent and understandable for an ADSL connection.
If the experience were to end there the stars awarded in this review would have held a solid 3 out of 5. Unfortunately, that hasn't been the case. We've had such a bad service with Origin as an ISP that, for the first time in my life, I've made a point to sit down and review a company in the hopes that it saves at least one person from wasting their time and money as we have. For those of you still wondering, we managed to get through to first line support. We're now on hold to second line support after they couldn't help us.
A couple of months ago we started to experience our connection dropping out every 30-40 minutes within a 6 hour window starting around 6pm. Not only this, but our connection would bottom out when downloading files at a capped 256kb/s speed. This meant that, even if the connection stayed active, it would be virtually impossible to use until the download was complete, to the point where it would take 5-6 minutes to send a message on Facebook messenger.
In an attempt to fix the issues we called around 6 times in total. Each time on hold for around 2 hours, to the point where my housemate and I took 30 minute shifts of listening to the hold music as it was slowly driving us insane.
Over the numerous phone calls we were told during 3 of them to remove the 'test plate' from our BT wall outlet and record our connection and any drop-outs. They would then call us back 24-48 hours later to check in on us. We have never received a phone call from Origin.
We were also told that an engineer would be coming to visit, he never turned up.
We were told that, after following up about the engineer not arriving, that they were going to send us a new router. For some reason they believed that we no longer needed an engineer, they decided that a new router was the way to go. If the new router didn't work then they would once again attempt an engineer visit.
We were told that our frequent disconnects were the result of 'micro surges' in our area (apparently coming from street lights turning on on our street), despite us having all of the electrical equipment in our home surge protected, and the issues persisting over a 6 or so hour period.
We were told, in our most recent phone call, that the outages are to do with some issues that BT are having in our area. Which would explain the issue had it not being persistent for almost 2 months at this stage.
All of our phone calls were taken by different staff reading from our file, which apparently had all of our issues and the tests they'd already carried out. This would be believable if we weren't asked to carry out the same tests numerous times to lead to the same result, while at the same time being told that the issue was coming from a different place than the last Origin support member told us it was coming from.
I've given the customer service 2 stars as, while they are seemingly understaffed, the staff members themselves were friendly and dealt with our frustration in a reasonable manner. Their major let down was a lack of consistency. They could have told me straight that they had no idea where the issue was coming from and that they'd do everything they could to fix it, and that would have been fine. Instead I ended up being fed different information each time I picked up the phone.
I'd strongly advise anybody to avoid this company. I've been with numerous ISPs over the years. AOL, TalkTalk, Sky, BT, Virgin. Origin broadband are by far the worst in both product and service.
Not only do services not work as described when first entering into a contract, but their customer support when things go wrong is next to none. From what I can tell they're trying to be as cost effective as possible by providing a bare bones service and stripping customer support of the resources required to deal with the barrage of calls they get from customers who are left paying for something which doesn't work.
Reviewer
Tol
Location
Daventry
Date
01/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Spent more then hour on hold for costumer support. Absolutely slow and lagging.
Reviewer
Murphy
Location
South East
Date
01/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I really can't emphasis enough how awful Orign's service has been. It's increasingly inconsistent, dropping to below 300kb for days at a time (advertised as up to 17mb) and even just not working on and off over the course for several months.
They also claim 24 hour support, but my average wait time would be well over an hour every time (of which there were a lot).
For some reason, theybalso couldn't sort out the billing, which I had to call them about three times - can setting up a direct debut really be that hard?!
Avoid like the plague.
Reviewer
Don
Location
Leeds
Date
30/09/2017
Comments:
Origin Broadband should not be in the market they put beautiful service on the net to get people to sign up but trust me is a trap.
Their policy is hidding you don't get to see before signing up.
You don't get that fibre speed they talk about and mostly the network go off for over an hour.
When you relocate they charge you and automatically signing up new contract (12-18 months)
When ending the contract they charge you huge sum even if their service is not yet activate in the property whiles you sign up you get charge.
What a way to make money
Reviewer
Eileen
Location
London
Date
30/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could zero stars then I would. Worst service provider I've ever had. Delivered a faulty router and only found out after 2 weeks of waiting for a service engineer. No internet during that time. 1~2+ hour waits on the phone to speak to any person. Now I've waited almost weeks for any person at Origin to cancel the contract. Avoid at all costs (and it will cost you in the short and long term). Complete shambles company for broadband and customer service!
Reviewer
Steve
Location
Manchester
Date
29/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Be warned Origin are the worst isp.
Take your money & leave you with a crap service. Trying to get through to customer services is a joke.
Reviewer
Hugh Hegarty
Location
Londonderry
Date
26/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A truly atrocious company. Very poor customer service, disasterously slow download speeds and hopeless at aftercare. AVOID at all costs.
Reviewer
kal morris
Location
bolton
Date
26/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
shocking incompetent company bordering on criminal activity...over charging bills ,failing to connect on promised dates...wrong account set up details...router loses signal ever day ..please beware this company its your biggest nightmare
Reviewer
G
Location
Telford
Date
26/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Really unimpressed. Internet drops out regularly.
Customer services normally have a 40min queue
Expensive if you want to use anything but copper cable.
Stay away from these people if you can
Reviewer
Tina
Location
Le67
Date
24/09/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
I have been with out my Wi-Fi for 4 days tomorrow and I am not happy at all
Reviewer
Toby
Location
UK
Date
21/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Please do not make the same mistake I did and trust these reviews. I was stupid enough to sign up to a contract with origin for VDSL (fibre) broadband earlier this year and I have had nothing but trouble. It's a gamble of whether I'll get home and find my broadband is working or not. The service is absolutely terrible. I'm writing this now after having my broadband down for 3 days. I've just spent 50 minutes on hold to technical support to be told that it's a widespread problem. You will find that any time there is an issue, it is always Openreach's fault and never anything that Origin can do. I'd also like to add that I'm calling technical support at midnight here, and it still takes nearly an hour to speak to someone so I dread to think what it's like during the day. I've spoken to them on a number of occasions and wasted many hours on the phone, to always be told it's an Openreach issue and there is nothing they can do but wait. A courtesy email, call or text really would help if there is an issue, or even some kind of update on their website. Please Origin, get it together. Until then, avoid avoid avoid and just pay a little bit extra to go with a reputable supplier!
Reviewer
Steve
Location
County Durham
Date
21/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I took out broadband with origin as i heard through the grapevine they do not impose the dreaded Fair Usage Policy or Traffic Shaping at peak times like most of the big companies do.. throttling your connection right back..and i believe this to be the case.
I also opted for a useful static ip for almost no extra. However the compromise for me has been a consistant download speed of 900kb.. not even 1mb! A fifth of the speed the line is capable of. So only good for browsing and even that requires a router reset every week or so as all hangs. Terrible.
I've tried to stick this service out for almost 11 months now as not in much.. but now theyve just double the monthly bill for no reason. Enough is enough.. i wont be returning or recommending this to anyone.
Reviewer
Stephen
Location
Wednesbury
Date
21/09/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've been with Origin since March 17 and took out their basic broadband package. The set up and transfer from Sky was easy and cheaper. I've never had an issue with the broadband and always had constant speeds thus opted to go on the Fibre package for 24.99. Yes I have read the reviews on here and did question upgrading but like I said I've had a good broadband supply since March.
Okay, I was switched to fibre on Friday 15/09/17 but had no router delivered as the router originally supplied by them wouldn't work with fibre. I had called them on 11/09/17 and 16/09/17 stating I had no router and they said it was on its way. Obviously it wasn't. When I spoke to them Friday afternoon the bloke said it would be delivered by Monday 18/09/17. Why I was told in the week it was on the way I don't know.
Anyway it arrived today, plugged in but had download speed of 7mbs and upload of 14mbs? I called them and they checked my line and my settings but still no luck. They transferred me to a level 2 tech who straight away diagnosed the problem as BT Openreach not having switched my download speed to fibre on their systems. He put me on hold and called them. When he spoke to me again after 5 minutes we tested the speed and I finally got 29mbs download :). If the speed is constant like this I may upgrade again to the fibre max but we'll see.
So if Origin can sort out their router delivery issues and facts on the telephone then 5 stars to them. Excellent customer service skills and quick to get through but like I said they should have supplied me with the router before I was switched over. The tech guys are superb by the way 10/10.
Just an update. Ive been on Fibre now for a week and Im getting 36mbs download out of a max of 38mbs. Fantastic! Have no dropouts. Well done Origin. I even had a call in the week to see if all was working okay. 10/10
Reviewer
nick davidson
Location
wirral
Date
21/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I put stars because i had to ! should have been zeros ! yet another company after profits and stuff the customers ! i've had problems with the service and complete lack of interest from origin from december 2016 ! had better speeds from old fashioned dial-up speeds ! Abysmal customer service , internet speed , no reliability , no interest from origin , yet they never forgot to take money from my account each month ! ? Stay away !
Reviewer
ELS
Location
Norfolk
Date
21/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
READ AND BELIEVE EVERYONE.
I signed up and got charged. Not heard a word since (5 weeks) and no contract showing rights. Kept chasing (didn't have the long wait on hold I must admit) and kept getting told its an open reach planning problem. I pushed for info on this and have been told 3 times that they have contacted open reach and should get a reply in 48 hours - I never hear so after 72 hours I call again to be told the same.
The property is a conversion with 8 flats - the other 7 all have phone lines and broadband - plus I just called SKY and they instantly offered an install in 8 days time with . . . open reach!
Based on my experience and the reviews on here I have just requested a refund - I wait with baited breath as I paid £300 up front for a 2 year broadband deal - disgusting they have had this money for 6 weeks with no contact or effort to resolve. Couple this with the reports about speed and I jumped ship.
I suggest you don't get on board!!
Reviewer
Marco
Location
Sale
Date
21/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I give 1 start because I can't give 0! Super slow connection! It took 6 MONTHS to have an engineer to fix an issue on the line. Never ending waiting time is you call the customer service that at the end is totally useless as they are not able to give any help. Of course, I recommend not to choose them!
Reviewer
Johan
Location
South West Wales
Date
20/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would say just about the worst in my experience in terms of customer service. Cheap though... It appears that most support are on training and have no clue what they are talking about. ADSL speed varies 3-6 mbps. Passable if there is no other choice at all. If there is and even if you are desperate go for like of TalkTalk, Plusnet
Reviewer
JDW
Location
Leeds
Date
19/09/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
The speed is as advertised, currently 40+ mbs. However the router is abysmal. 4 times in 4 months the router has re-set itself, so no broadband. Customer services very slow to answer, although fabulous when connected. Enough is enough now.
Reviewer
James
Location
Leeds
Date
19/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not become an Origin customer! This was/is the worst customer experience I have ever had. They managed only max 1Mbps (compared to Sky's min 2 at the same address) but refused to engage in a discussion about it. They sent me a deadline letter but then didn't engage with the Ombudsman who awarded in my favour a cancellation without penalty and full refund which they are now fannying about with, having paid only half. Just terrible and can't wait to be rid of them. They shouldn't be allowed to operate.
Reviewer
Chris
Location
Surrey
Date
17/09/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Reliability
3.00 stars
Comments:
I have been in contract with Origin for almost exactly one year. Now scouting around to find an alternative or upgrade my package with Origin.
So many ISP's now have terrible reviews it is very difficult making a decision.
I was thinking of moving over to Plusnet but that also has terrible reviews no better than TalkTalk whom I was with before Origin, now that was a bad service and came away from them with relief.
Value for money is the biggest factor for most of us as it is very expensive now just to have the internet since dial up days, forced to pay exorbitant prices for line rental just to be able to receive internet at all.
Origin gave the wrong router log in information when I signed up to them, I went live on schedule, but because of the wrong router info waited needlessly for a week, had to call them and they talked me through setting up the router. Customer service was helpful and courteous, no complaints there, have not needed to call them at all since set up. It would surely be better to give a small guide with the router on how to set it up and with the correct information, yes?
I have had no problems with Origin, it does however loose connection at least once a day, randomly, but it does only last for a few seconds up to one minute only, TalkTalk lost connection endlessly where it became so frustrating I wanted to throw the router out the window, so very much a vast improvement, I know it should not cut off at all but I can handle a few seconds a day in comparison.
The worst issue I have with Origin in an overall reliable service is the terrible speeds, it states no throttling under any circumstance, but it does, we get 900kbs down at best to be shared, it often drops to a mere 15kbs if you go where they don't like you to go.
Honesty is fast becoming a myth on this planet!
I would recommend Origin because it is more stable than 'others', for better shareable speeds the package needs to be upgraded, it's not the cheapest either on a limited budget, but it look like they are all becoming quite expensive in the UK now, business loves to rob the Brits because the Brits just put up with everything because choice is no longer choice but a profit margin obtained from our pockets.
So now I must decide, Hyperoptic looks good, unfortunately I need a phone line for now so will look at them in the future.
Origin hide their expired contract fee's on package information until you purchase so could end up paying more than you are 'led' to think. I will probably stay with Origin and upgrade to fibre to boost the speed, I would have gone to Plusnet but the reviews have put me off.
Reviewer
David Taylor
Location
Sutton
Date
16/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I transferred to Origin Fibre Broadband from Plusnet Fibre and it was a shambles from the word "go". I live in Greater London, so it's not like I'm out in the countryside.
First they didn't dispatch my router or update me on the transfer date, so one day my Plusnet broadband just cut off without warning.
I called Plusnet to find out what was wrong (30 minute wait to speak to someone there) and they told me they'd transferred the line to Origin.
I didn't receive any indication from Origin or Plusnet that this was going to happen, plus I hadn't even received the Origin router, so I couldn't use that to connect. It's 2017, can they not send an email/text?
I called Origin (another 30 minute wait to speak to someone there) and I was told they had forgotten to tick a box to send me the router, so I would have to wait 2 days to receive that.
The agent gave me the credentials to connect to Origin with my Plusnet router, but I discovered that Plusnet lock their routers to their network, so if you change providers you have to bin their router, which is an utter waste.
I told the agent that my phone was not working anymore either and he said it would probably start working overnight, which never happened.
I received the router and plugged it in, but it didn't work. The phone still didn't work either.
Cue another call to Origin (30 minute wait time again) and the agent said there was something wrong with the line, so he transferred me to 2nd line support
I waited over 1.5 hours to speak to 2nd line support! Yes, not a typo, I had to wait 1 hour and 30 minutes. After speaking to someone there it turns out the BT engineer didn't do his job properly and I would have to wait for another engineer to come out and fix it. So they could have arranged this already while I was waiting for the router since I already reported the problem day 1.
The next day the BT engineer arrived and told us the line had not been connected properly in the junction box, and additionally the line had been only set up for ADSL, not Fibre!
Called them again and they said it would take 3 weeks to get the line switched from ADSL to fibre! I tried to cancel and they say I will have to pay them a cancellation fee then for a product I didn't even purchase! I paid for Fibre and got ADSL!
I made a complaint to them 3 weeks ago and they still haven't replied even though they state they will reply with 10-14 days.
Absolute joke of a company which should be allowed to die.
DO NOT WASTE YOUR TIME AND MONEY!
Reviewer
Pauline Quinn
Location
Ayrshire
Date
15/09/2017
Comments:
the worst company ever omg spent as many hours on the phone to them on numerous occasions as my broadband has never worked at all. just off the phone again to no avaiL!!!! HOWEVER HAVE ALREADY ARRANGED TO SWITCH PROVIDERS and ORIGIN has cut off my internet OMG disgusting my bills are up to date etc all because im switching customer service is attrocious, most certainly they need a course in public communications, IGNORANT is an understatement
im not paying for what ive not got and to take my services away all because im moving because your a terrible company yous have withdrawn my internet. also just read other reviews and not good one
Reviewer
Simon
Location
London
Date
15/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible provider. Avoid like the plague. Terrible customer service and a broadband connection that rarely works.
Reviewer
Gemma
Location
Edinburgh
Date
14/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ordered fibre optic from Origin nearly a month ago, and I still haven't received it. I've had no communication from the company, other than myself contacting them asking what the hell is going on. The people on the phone are very friendly, but I can't say they have been very helpful because I was told I was receiving my router "guaranteed the next day". Two days later I still haven't received it, I've phoned them and have been told it's because my Live Date hasn't been set yet. Well it's been a month Origin, what's the hold up? I had an engineer round yesterday for what I thought was my Live Date but have only discovered today after phoning enquiring about my router that that was just for my phoneline, not my broadband.
There's been no communication from them and I'm severely fed up. It's incredibly hard to set up everything you need to set up when you move into a new home without the use of the internet. It was the first thing I sorted out and it's now the last thing to be fixed.
I was recommended Origin from a family member but I would not recommend them to anyone else.
Reviewer
Mike
Location
Covnetry
Date
14/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Keep away ...They taking money from user account without asking . Fraud Fraud.
Reviewer
Neil Parsons
Location
Chester
Date
14/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst comany in the world. 0.01 mb broadband speeds. Don't go with them. Takes hours to get through to support.
Reviewer
Jelena
Location
Bedford
Date
13/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have sign a contract for 12 months 17.99, first bill arrived £38.75. Tried to resolve an issue, but customer support team said bill is right and no explanation! It was my biggest mistake to sign a contract with them!
Reviewer
Someone
Location
Middx
Date
13/09/2017
Comments:
No Stars. What a rubbish company. never did get my broadband. Hours on the phone resulted in nothing! over 2 weeks for a refund.
Reviewer
Marc
Location
Ipswich
Date
09/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor all round. Spent hours on phone on hold. Really slow broadband. I wish I had never heard of this company.
Reviewer
Marc
Location
Ipswich
Date
09/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor all round. Spent hours on phone on hold. Really slow broadband. I wish I had never heard of this company.
Reviewer
Mark Thomson
Location
Wiltshire
Date
09/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had problems with Origin Broadband from Nov 2016.
Took 1 month to get the broadband working. Numerous calls but always the same answer 'waiting for open-reach update'.
Escalated to managers but still no joy. The company never phones back and you never receive feedback. I have never received a contract from this company either.
Currently I am experiencing very slow speed and unstable speeds. 0.36mb to max 1.72mb download speed. Fault was found on the line and open-reach contacted me to advise it was fixed, told open-reach that speed was bad and was advised to raise with Origin. First report to Origin was 3 months ago, still not fixed. In the middle of this (July) I got a random phone call to say my payment from January was not made. (I pay by DD so do not know how January was not taken), Requested the call to be followed with an email (to make sure it was not a spam call) email never received. I assumed the call was spam but line speed reduced drastically. Calling Origin they advised my line was throttled due to outstanding balance, said I had requested an email but was told it was my problem not theirs. I have called again today to ask what is happening with my unstable line, 45 minute wait to get through to 1st line, was then told I would be put through to second line support, asked how long this would take was advised10 minutes, told the second line support that what I was told last time. He told me he could see the queue and it was only 10 minutes. minutes later I hung up.
I would advise anybody do not touch this company. The staff they have try there best but are not at all good. Many of the staff are quite rude. The company never calls you back.
I must have made in excess of 35 calls to origin since I went with them Nov 2016
, many I have given up on as I have better things to do than to wait 1.5hrs on a phone.I am just waiting for my contract to finish(which I was advised over the phone was 8th Nov as I have never had a contract I will have to take their word for it) I will never ever have any dealings with this company once my contract ends and encourage anybody who is thinking of going with them to pay extra and go elsewhere. A terrible terrible company
Emailed [email protected] after complaint on trustpilot, still waiting.
I have an outstanding ticket with origin raised 27/07/2017 where my speeds are between 0.3 upload and 0.07 download.
I have sent the proof that I am getting errored seconds,
Want to leave but origin want 340 pound for the privilege of no service
Please avoid this company, time the ombudsman got involved, this company is a joke
Reviewer
Andy G
Location
Edinburgh
Date
09/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute scammers! Do not be fooled by their cheap prices as they'll find every little single way to add more to your bill. In the end it'll work out costing you more than some of the bigger broadband providers. They charged my card without me ever agreeing to the extra payments each month and when I tried to ask for a refund they'll point to the small prints on the website, which I can not find. Terrible customer service as well, takes about 40 mins to get through to a very rude woman on the phone telling me there's nothing she can do for me. Speed wise it's not fast enough to load a single YouTube video and good luck trying to watch a movie without it pausing every two minutes. Not to mention that the internet keeps disconnecting 3 times a day.
Avoid avoid!
Reviewer
Sergio
Location
Manchester
Date
08/09/2017
Ratings
Satisfaction
3.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
We switched to this company on March 2016 and, initially, they were quite good. They picked up calls in less than 2 minutes and, despite we wanted a Fibre connection, they offered us a temporary DSL until fibre was available in our area.
We paid 25£ installation fee and they sent us a standard DSL router, very basic and capable to connect no more than 3 devices all together. The average speed was 3Mbps so we could not navigate or watch videos, anyway they offered that connection for free.
After various calls and one-month wait, they arranged an appointment for fibre installation but the engineer did not show up so they arranged a new one. This time the engineer came and installed the fibre but the connection was very bad for the first three months. Further to that, we have an average 64Mbps download speed.
Last year we had an issue as the Council cut our connection to the fibre cabinet during some road works. We spent 10 days on the phone hearing lies from them and treated them to start a legal action before they finally sent an engineer. The engineer said to us: 'It is a 5 minutes work and if your company had sent us on that day, we could had fixed it on that day'. As you can imagine, we have been very upset to acknowledge this.
On August this year, our connection dropped while we were on holiday, leaving hour house exposed to burglars etc. as the security cameras could not connect to the internet. I had to spent 93 minutes on the phone to try to explain there was an external fault and, when finally the customer service answered, they denied this and the call dropped. I then started messaging them on social media end email and I got different ambiguous answers. At the end, they admitted the fault was external and fixed it.
I think this company may be good, if only they were more customer focused. No one want to spend 1 hours on the phone without being able to resolve any issue. They do not reply to emails. They do not acknowledge complaints and even receiving an answer on social media has become impossible.
I think they should not be allowed to trade until they will resolve this.
Reviewer
Ana
Location
Worthing
Date
07/09/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Experienced some major hick-ups during the set-up process, firstly, there was no confirmation of service switching and a set-up date (resolved by messaging via facebook), secondly they didn't send me a password to connect to my router, so while I had full connection, I had no way of actually using the internet. Having said that, after 30 minutes on hold I got connected to a lovely bloke on their tech team who immediately issued me with a password. A speed test shows that it is well below what was advertised, but I see absolutely no difference between Origin and my old provider, so as long as I can browse and stream (which I can without any issues), I am a happy customer.
Reviewer
Mo
Location
Norwich
Date
06/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am typing this using my mobile 3G! had no stable connection for the last 3 months with failed attempts from Origin to fix it. before that speed was very slow compared with my previous provider (to same address) Origin refused to cancel my contract without penalty , every time I need to speak to them 30-40 min on hold. DO NOT BUY
Reviewer
AlisonD
Location
wokingham
Date
06/09/2017
Ratings
Satisfaction
1.00 stars
Comments:
DON'T SIGN UP WITH THIS TERRIBLE COMPANY.THEY SHOULDN'T BE ALLOWED TO OPERATE. The bad reviews absolutely reflect my experience. 5 weeks after paying the obligatory first instalment I STILL don't have broadband. Takes hours to get through to technical support and customer 'service' pass you from pillar to post. They are the worst company I've ever dealt with.please heed our advice and avoid at all costs. They are breaking the law and I'm going to report to Ofcom.
Reviewer
mark
Location
Verwood
Date
06/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
I am afraid after 3 months I went back to BT , a young company trying to compete without the infrastructure to deal with the customer traffic they have generated. to be fair they are nice people who do not have the systems and structure to deliver a capable customer service . Avoid until they get it right .
Reviewer
PeterH
Location
London
Date
05/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't EVER buy broadband from this company!
I don't know how I missed all the bad reviews on Origin as it's all I can seem to find now when I search them online.
Origin have taken over a month so far to set up my broadband and every time I call to complain I have to wait on hold for one hour minimum!
They first blamed it on our previous ISP and sent out a technician to fix it. Technician tried saying he'd finished and asked for a signature from my parents to say he'd completed the work, but they asked him to first test the wifi on my dads phone which of course didn't work. He then said it must be a faulty router and said we'd have to call to order another one (I can't understand why he couldn't just request this for us).
Still no internet access and I'm so annoyed that I chose this terrible company...
Reviewer
Mariusz
Location
Bristol
Date
05/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all cost!!
Avoid at all cost!!! We are with Origin since January and unfortunately have 12 months contract with them. The service is so bad we are unable to open emails, talk on Skype and not even dreaming about streaming ANYTHING at all. The connection is dropped every few minutes making it very difficult to buy anything online because I never know if the payment will go through or not or maybe I will pay twice. Not even dreaming of using it for work which makes my life hell. I am disabled so going out to work from places with wifi is quite a task. When we spoke to customer service to try to resolve the issue we were told it's not their fault but the phone line is rubbish so nothing can be done. This, of course, is not true because we spoke to previous tenants and they also used a basic broadband before with no problems. We were charged around £70 to set up the socket by an engineer, we were not told about it and found out from bank statement...He left lots of cables poking out and maybe that's an issue yet we are unable to find out as Origin Broadband will not cooperate and are not interested in looking into it. Luckily we have only just over 3 months left and will be finished with them soon. NIGHTMARE.
Reviewer
Shehzad
Location
London
Date
03/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't believe the reviewed here? Well try it yourself you will be pulling your hair out why you ignored these reviews before joining origin broadband.
I can not believe how this company is operating in this country. They are worst of the worst.
I ordered my B&B in June ( they took first payment straight from my bank next day), next few weeks was sent update emails that there is delay from openreach ( mine is a new built propety) , calling them is so frustrating as long queues to answer.
31 August was my go live date, router arrived couple of days ago, an engineer showed up on the day did his bits outside , came in plugged the router to a socket and said it will take it to 24 hours to get the broadband up and running. I thought we'll let's just wait 24 hours as I had waited two months patiently but guess what no internet after 72 hours. I called technical support , got a person on line after half an hour of waiting , she asked me to open wall socket and connect to inside socket. I checked but there is no inside socket within that wall socket so she said she is escalating it to technical two support who would run few tests on the line. I waited more than an hour listening to sane songs over and over again then got frustrated and hung the phone. Called again and spoke to customer service ( after 15 minutes) , she apologised but said she can't get me connected to a technical person and I have to wait in the queue to speak with one. I asked for a call back and she said she will email technical support to call me back. 2 days and no one called. Tried calling myself twice but hung the phone after 40_45 minutes of waiting.
Today 3-9-17 at 10:10 I called technical support, got to speak to a person after 25 minutes who listened and then transferred me to technical two support. I have been waiting for an hour now ( whilst writing this review) and no one has answered it yet. If and when I speak to someone I don't think I will get anywhere ( considering other reviews here) , I will now see if I can move to some other broadband provider.
Take my sincerest advise, don't be fooled by the price tag. This company is a joke but at your expense.
Reviewer
Tom
Location
Nottingham
Date
03/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The speed is slow and the connection is unreliable. The customer service is like nothing I've ever seen before - you can wait on the phone for literally hours before someone answers (DMing via Twitter is best). Also, incredibly they managed to change my IP by mistake so it appeared I was in the Netherlands! Whilst this is great if I want watch things that are normally unavailable to me on Netflix, this is also very helpful in other ways! When I contacted them about it their response was pretty much "yeah stuff like this happens all the time, haha!". The customer service representatives themselves are very nice and generally helpful also the cost is insanely cheap. But if I could do my time again, I certainly wouldn't go to them.
Reviewer
paul
Location
Stoke on trent
Date
01/09/2017
Comments:
Absolute disgrace, no reply to emails
Broadband is not fit for purpose, I cannot watch internet tv the speed is so slow it keeps freezing
This company needs closing down
Is there a law against this sort of thing
If so
Where is law enforcement?
Reviewer
dave
Location
london
Date
01/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst ISP. Disconnects multiple times per day. Router came with the wrong settings. Customer service is appalling. Ignore all attempts to get the voucher promised. Avoid for your own sanity.
Reviewer
Kevin Savage
Location
Accrington, Lancs
Date
01/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I will NEVER use Origin again, even if it's free, even if they pay me to use it. It's not a service, it's a liability. It loses connection several times a day, ( in a good reception area ) Customer service is a waste of time. I won't bore you with the countless times my internet has failed completely and it takes hours on the phone to sort. I foolishly paid for a year, but I don't care, I've joined Sky today and Origin are history. Origin, your a RIP OFF and not fit for purpose.
Reviewer
Vince
Location
Swindon
Date
31/08/2017
Comments:
The worst company i have had to deal with. Paid £279.99 upfront. Waited and waited for an installation date never come so I cancelled it. Waited with batted breath for the refund as they do not respond to emails. Finally got the refund thank god. I would not touch this company with a barge poll again worst experience ever avoid at all cost you have been warned 0 STARS not costumer friendly at all.
Reviewer
Frustrated Customer
Location
Sheffield
Date
31/08/2017
Comments:
They changed my phone line but made what they called an error and never set up any broadband on the line. We were charged nearly £150 to have no internet for 2 months. Customer services has been non-existent and I am still waiting to be refunded after receiving absolutely no broadband.
Reviewer
Irma
Location
Leeds
Date
31/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I hate this broadband, because we had it 8 months and it doesn't work properly during the whole period. We waisted so many time on the phone with them. I couldn't work properly with such a broadband! I can not upload nothing and they couldn't resolve this issue (even after 100 calls)! Going to cancel this terrible support!
Reviewer
Hayley
Location
middlesex
Date
30/08/2017
Comments:
I am still waiting for my refund after two weeks!
My broadband/service never did arrived.
Have now contacted the tele- Ombudsman
Reviewer
no_Broadband
Location
Middlesex
Date
29/08/2017
Comments:
AWFUL. I have no broadband, never arrived as promised 14 days later. A further 13 days later still no refund as promised. BAD BAD BAD
Reviewer
roger chilcott
Location
bristol
Date
28/08/2017
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
terrible customer service waited 1 30 mins then gave this part of origin wants sorting out and fast on the plus side the internet very good no problems yet for the its good
Reviewer
Moheb
Location
NORWICH
Date
26/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Writing this using my mobile 3g as hotspot! Interrupted service with poor customer service, unable to leave the contract 30-40 min on hold everytime I speak to them. DO NOT USE
Reviewer
Cw
Location
Leeds
Date
25/08/2017
Comments:
No stars,only had 4 days&already been on hold to speak to them for 4hrs!!
Told can't leave without forfeiting all money paid!
Putting complaint in to them and ombudsman .
Please do not go with them,they are terrible.
Don't deserve to have a company
Reviewer
John
Location
Chesterfield
Date
24/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Speed no where near what was advised, been on hold over the past 2 days for over 3 1/2 hours trying to sort. Over the 4 calls keep getting told I need to speak to tier 2 support and then left on hold for over an hour with no answer. Finally got through to find out they have put me on the wrong broadband package and even thoigh im paying for faster speeds im on the lowest speed broadband. They cant fix as the office is closed and will get someone to call me back tomorrow. Fingers crossed as they promised a call back today and i still had ring up.
Reviewer
Qaisar
Location
Peterborough
Date
24/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet service provider ever. Customer service is very misleading. They told me they will switch my telephone line and broadband from previous provider, they did not do this and later I was charged from two ISP's
Reviewer
Captain Kirk
Location
NW UK
Date
23/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Conmen conmen conmen conmen
absolute liars
stealing peoples hard earned money
Reviewer
Bobbo
Location
Hastings
Date
23/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Switched from Talk Talk to Origin in July 2017 with a promise of ADSL up to 17mb. The maximum download achieved using Origin is never more than 5.9 mb. Talk Talk Down & Up was a couple of Mb faster. It seems Origin use BT openreach so in reality there is not much of a free and open market in the UK as BT wants people to use there equally slow FTTC whilst they fail to bother to upgrade the copper / ally cable network.
Reviewer
George
Location
Brighton
Date
23/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Crappy service. You'll be lucky to get through to support help line. 3hrs waiting!
Reviewer
Jessica
Location
London
Date
23/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm lost for words. I can not believe any company would treat clients so badly. I ordered the broadband on 31st, was told that I can get fibre optic, so I did that, waited for two weeks, did not get an installation date a response, or anything else, got completely ignored. So I called them up and they said it's a technical issue they do apologise but I will need to wait another two weeks to get this installed. So I asked them at that point if this is due to the fact that there is no fibre optic available where I live, and they said no definitely not, it will go through this time. So I thought ok, I already paid I'll survive for the two weeks. Two weeks later, still no-one got in touch with me, giving me a date of the installation so I rang them again only to be told, that they can't provide me with fibre optic, and that I can take out their normal broadband deal, but still have to wait another two weeks for that. Got offered a compensation of a month free if I get that. Hilarious!! Obviously they ignore all the emails you send, so I will have to ring yet again (I'm on hold for ridiculous amounts of time every time), to cancel on them. SHAMELESS!
Reviewer
Amanda Henry
Location
Ayrshire
Date
22/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If it were possible to select no stars that would be better! Switched online on 28/6/17 took payment successfuly and 6 weeks later received nothing. Our own provider cancelled as requested our service and on calling origin ( and waited an eternity to talk to anyone) they admit our order was not placed!!!! Best they can do is place it in the next 24-48 hrs!!!! From there it would take 10-14 days to set up. Called plus net our previews supplier who got us up and running in 9 day. Not always about price they may seem cheap but service shocking and left us with no braodband and told lies on the phone as to the state of the line. Shocking service
Reviewer
Jos Benson
Location
Chester
Date
22/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's been a month since I ordered Origin Broadband and I still haven't even received an installation date. Tried to call twice before work and put on hold for 30 mins with no response both times. I have since emailed them twice and still no response. Worst customer service I've ever had.
Reviewer
Paul
Location
Woodhall Spa
Date
21/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
I would give no stars if possible, never received such a bad service if you email they ignore you I have spent hours on the telephone trying to get trough. Money taken out of the bank and no service provided, day light robbery.
Reviewer
Atwal
Location
Birmingham
Date
21/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
40 minutes on hold and counting. Mobile expenses too as phone line and wifi not working!!!
Reviewer
becca
Location
falkirk
Date
21/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT BUY!
My router was set up and didn't work, when I phoned them for help I was left on hold for 2 hours then the calls dropped, emailed several times with no reply and tried texting the company. Still no word back, however took my money with no service. Do not waste your time with this company.
Reviewer
Rebecca Clyde
Location
Kinross
Date
20/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling download speed (1.3mbps) and the worst customer service I have ever experienced. Don't waste your money.
Reviewer
Johns
Location
Kettering
Date
18/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst and misleading customer service that I have ever experienced. They Will take at least an hour to answer when you ring customer service. Very unhelpful staff with no knowledge about the industry. Never trust them by just seeing the cheap prices they offer. They will definitely give you intolerable levels of hardship.
Reviewer
Hamid
Location
Ruislip
Date
18/08/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Unfortunately I have trapped in an 18 months contract with Origin broadband+land line. I pay £29.99/Pcm for the maximum speed (76mb) but are experiencing internet disconnection frequently. The only way to ask for technical help is calling there service centre!!!
Very poor customer & technical service!
They keep you on hold for more than one hour to listen your claim!
It takes a few weeks to send an engineer to solve the issue. They claim base on the contract they have 8 weeks time to resolve technical issues!!! So you have to appreciate if they resolve it earlier than 8 weeks!
Their web site has no customer service at all. Just advertisement!!
They have no parental control/child safe mode and don't think it is necessary for home users!!
I don't recommend it at ALL.
Reviewer
Himmat
Location
LEICESTER
Date
18/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Service has been awful since swapping to Origin from BT to save money. Line rental's included but what I wanted was a reliable broadband service. I haven't had this at all. Downloads are at a snail's pace and worst is the connection fails at least 3 or 4 times an evening. Been through so many calls to their "support" with this so irritating voice at the other end whilst the calls have been on hold for ages. No change though. Reported it to OFCOM a month ago but they haven't come back to me. Don't waste your money on this scam company. I'm going to switch back to BT or move to Virgin now, even though I paid up front for a full year.
Reviewer
Levene
Location
Sheffield
Date
16/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I HAVE NEVER DEALT WITH A COMPANY AS POOR AS THIS BEFORE.4 HOURS TO GET THROUGH BY PHONE. MY INTERNET KEEPS GOING DOWN. I SIGNED A CONTACT FOR 16.99 X 12 MONTHS FIRST PAYMENT WENT OUT ON 15TH JULY BY END OF JULY THEY TRIED TO ACCESS MY ACCOUNT FOR AN ADDITION 40 THIS WAS NOT IN MY CONTACT AFTER TRYING TO DEAL WITH THIS FOR OVER 6 HOURS I GAVE IN RANG MY BANK EXPLAINED THAT IT WAS FRAUD AND MY BANK HAS STOPPED EM ACCESSING MY ACCOUNT.... PLEASE BE AWARE THAT THIS COMPANY WILL ACCESS YOUR ACCOUNT AND TAKE WHAT EVER THERE LIKE PLEASE BE AWARE WHEN SIGNING UP AND GIVING YOUR BANK DETAILS OUT. THIS COMPANY IS PART OWNED BY TALK TALK AND TALK TALK ARE NONE FOR THIS..
Reviewer
Helen
Location
Tavistock
Date
16/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not use this service unless you want to spend your life on hold. Appalling customer service. They answer the phone for sales, but not for anything else. I have no faith in them.
Reviewer
NS
Location
LONDON
Date
16/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just transferred to Origin broadband and line rental and getting through to customer service is a very, very long call with a frankly irritating hold messenger. The hold music is OK but as you wait a longtime it is on a loop. The second query was rectified regarding a debit made which should not have been but left feeling mildly aggrieved as on both occasions the situation could have been avoided with better communication from Origin thus negating the need to wait on hold for over 30 minutes.
Reviewer
Michaelsintown
Location
Sutton
Date
16/08/2017
Ratings
Customer Service
1.00 stars
Comments:
Published 8 minutes ago
ORIGIN BROADBAND.COM
ORIGIN BROADBAND.COM. WILL JUST STEAL YOUR MONEY DONT SIGN UP WITH THEM READ THE REVIEWS ON TRUSTPILOT .MONEYSAVEINGEXPERT .BROADBAND.CO.UK. THAY SIGNED YOU UP THEN WAIT UNTIL THE 14 DAYS CANCELLATION HAS EXPIRED NOW YOUR THERE,S FOR THE NEXT YEAR YOUR IN CONTRACT WITH THEM AND YOU CANT CANCEL THAY ARE THE NEW SLAMMERS OF THE BROADBAND INDUSTRY..... AND ..OFCOM ..ARE ALLOWING THEM TO DO THIS TO PEOPLE ,YOU HAVE BEEN TOLD .
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Reviewer
Perry
Location
Bristol
Date
15/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service awful (don't follow up as promised, long waiting times on phone) fault unresolved for over 6 months and still can't get origin to fix it. Internal wifi connection drops out all the time wireless network communication problems i.e chromecast dropping off network as router dropps out. I get annoying emails every month asking to set up a direct debit, the email says to reply to it if you have any q's but its a no.reply email address. Thing is I dont need a direct debit because i paid up front for this awful service.
Reviewer
Paul Sheen
Location
Chester
Date
15/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I foolishly paid for 12months broadband in advance and the service received in the first month has been pathetic. Around 2mb download speed on good days and regularly no broadband at all. Previous provider was Fuelbroadband who supplied a regular 7-8mb download but they were taken over by Post Office and price doubled hence the move to Origin. What a mistake!!!I have telephoned and been on hold for ages. Technical advice and support is useless. So far no response to my emails requesting a refund.
Reviewer
Pat
Location
Kemptown, Brighton
Date
14/08/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
3 calls this morning on hold totalling 2.5 hours. Modem provided not getting wifi anywhere outside of room. No internet at all during bad weather. They are providing some wifi boosters but it took me all morning to get them out of them without being charged.
Reviewer
COLIN POPPLE
Location
TEESSIDE
Date
14/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was on this site 12 days ago recounting my problems with this company I was prepared to overlook the aforementioned problems slow speed etc, with it being new maybe it needs to settle down ? not really sure what that means ? have things got better no.or worse no ,its still the same sent 2 emails last detailing problems etc.no replies .I am not alone it would seem reading this company reviews on this site I might try a different router ,could wire it ,could do lots of things but whatever I do its going to COST why are these companies allowed to provide us with shoddy service ? my opinion has been formed by reading accounts of lots of ISP providers some well known some not so well known it seems like a lottery getting a 5 star service ( if one exists) the speed checker device on this site I've used it several times speeds o 0.25 Mps (wow) ) I turn off router wait 5 minutes take test again 5.5 Mbs why ?anyway to-day Monday all is well ,still had no response to the aforementioned e mails will I ( will eckerslike )bye folks
Reviewer
Oliver Gristwood
Location
Bournemouth
Date
13/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not use!!! Poor service throughout my experience they took over 6 weeks to install my internet connection. Additionally, now I have internet it drops connection every evening!!!
If you try and call them for anything be aware at least a 20 minute wait and even they they are useless at helping you with anything or tell you the wrong information which has happened to me multiple times.
Although they are cheap I strongly advise everyone to not use them!!!
Reviewer
Paul
Location
Harrow, London
Date
13/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking download speeds. Went in with a standard contract that I had running with Fuel Broadband and getting a modest 5 mbs down. These jokers can barely get to 1-2 mbs download. Terrible!
Reviewer
Roisin
Location
Birmingham, UK
Date
13/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Paid for a year upfront, don't even have the telephone connected so I knew I would have no extra charges... First month, lo and behold an extra charge! EVENTUALLY sorted and refunded (a month later), meanwhile every morning a reset is required, most days back from work... oh look a reset required! Told by their technical team, it's because I only have the basic line, yet I've had the same speed and specs for a year with Fuel Boradband with no issues at all (only reason I left was a big price hike) so I know that's untrue! My phone simply hates it and rarely connects if it has the option of 3G/4G, so I have to be careful with my usage there, streaming from Netflix is... well, ummm.... don't even try anything HD you won't have a chance, SD it kinda works eventually, just be prepared for all the buffering breaks. It's got so bad I've given up and written off the loss of the rest of the year and gone elsewhere (most expensive year ever for broadband, thanks Origin!)
Reviewer
Alison Wilson
Location
London
Date
12/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I joined yesterday. No broadband at all. I've been on hold to tech support for 1.5 hours so far. Worst service ever. Wish I had checked this site out first before switching. Now going to cancel. Are there any decent broadband suppliers out there.... What a way to spend a Saturday morning. Very frustrating.
Reviewer
Humayu
Location
Le20eb
Date
11/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor internet speed, slower thAn my own phone internet, spoken with your couleague but not satisfied, definitely not gonna use next time, wanna leave origin but its contract for 12minths so stuck with it
Reviewer
Neil Parsons
Location
Chester
Date
11/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst ISP I have ever experienced. Currently getting 0.01mbs whilst on hold for an hour to their support for the 5th time. Lots of disconnects to the internet. AVOID
Reviewer
Jennifer
Location
Richmond
Date
11/08/2017
Comments:
I couldn't give any stars. The bb didn't work .,there's no space to tell whole story but customer service a joke. I cancelled but had to argue for a refund.
Reviewer
jarenzoellis
Location
Bristol
Date
11/08/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Force you to wait 4 days before even confirming an install date, hidden fees. make you pay before they even provide any of this info. trying to cancel and had to wait 40 mins on the phone, avoid this company like the plague, they will go out of business soon selling this rubbish
Reviewer
Michaelsintown
Location
Sutton
Date
11/08/2017
Ratings
Satisfaction
1.00 stars
Comments:
Went via MONEYSAVINGEXPERT link to this company signed up and paid £154.99 for one years subscription to broadband in advance on 2August17 this month. Rang three days later to see how my order was progressing ,..sat on the phone for 58 minutes no reply ,so I went onto internet and found trustpoilot reviews ,to my horror after 8 pages of reviews I'd had enough so I rang up spent another 45 minutes waiting for the phone to be answered and told them I would not be going with there company and to cancel my order. (Under the 14 day rule )And please verify my cancellation to me by email and refund my £154.99 .The man in cancellation verified he would email me. straight away I'm still waiting for his email . I have sent them another email asking for a full refund.I am waiting for there reply .watch this space. 09/08/2017Still no emails so I went too my bank and made a (CHARGEBACK CLAIM) see MONEYSAVINGEXPERT under chargeback for (debate card payments ) Hopefully thay will be able to get my money back. If not it will be the country Court....On a better note I've got a great deal with sky broadband and phone line for £ 9.50 per month for one year via MONEYSAVINGEXPERT Webb site available till 18/08/2017 .£ 20 upfront cost.....
Reviewer
Diane
Location
Cheshire
Date
10/08/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Customer service appalling. Portal not accessible - usernames don't work and email resets don't either. Try ringing and expect a very long wait.
I have now made over 10 attempts to change something as simple as the bank account the direct debit comes from and still not achieved anything.
Awful service and very frustrating as a customer.
I am now just going to cancel the existing DD and assume they might call me when they don't get their money!
Reviewer
Trudie
Location
London
Date
09/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful. Currently been on hold to someone in their tech team for 30 min. Internet cuts out a few times a week, it's not the speed advertised. When I complained I was told there was nothing they could do. I will never go with an unknown company again after this experience - I wanted to give a chance to a new provider but have been sorely disappointed.
Reviewer
Courtney
Location
Brackley
Date
09/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had just moved house and called Origin to ask if they could supply my property with fibre-to-the-premises, they said they could, took an initial fee and said that OpenReach would be in touch. The stupid voice on their call centre system should have been a screaming warning not to trust this organisation. After a week, they called back to say that they couldn't find my property in the OpenReach system. When I explained again that it was fttp, they admitted that they couldn't supply me with broadband. They said someone from the finance department would be in touch to arrange a refund. After a week I had not received a phone call so contacted them, only to be told that the billing system wasn't available. They said they would call back and on this occasion they did. In the meantime I went with BT who had me connected up within 3 days. After a further delay, Origin processed the refund and I have got my money back 5 weeks after parting with it.
Reviewer
veselin
Location
london
Date
09/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
thought that Sky are bad, but this guys are the worst ever! Two months ongoing problems with broadband and phone line and they found every excuse in the book to say it is not their fault. The most ridiculous of which was to explain how old system the WiFi is and how it can be affected by anything and prevent it to work properly. Grow up idiots, if that was true 99% of the world will not use WiFi for their wireless connection! Never ever buy phone or broadband service from this people!!!!!
Reviewer
Andy
Location
Derby
Date
08/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Started 12 month contract in January 2017 and swap over from Sky etc. was great. However, I quickly realised that I was getting .5 MPS and zero upload MPS. This resulted in my first call to their tech team. 90 minute wait listening to Brian B and awful loop music. Eventually helped by a friendly person and promised to address line speed. 7 days later and nothing had happened. Several long waits later and zero response via Twitter or email, the line speed did increase. Since that time it's been very unreliable. We've not been able to watch Netflix or Iplayer and connection appears to drop daily. The upload speed is so slow that it takes an age to send pictures etc. It's become so bad that I've now moved early to another provider. Shocking customer service and technical issues. Avoid !!!
Reviewer
Jenya
Location
UK
Date
07/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I switch ISPs quite often to find good deals, and Origin Broadband seemed like it would be a decent provider for a reasonable price, but I was very very wrong, the connection cuts out several times a week while I am using it, and there are very frequent slowdowns. The speed I sometimes get is more like 56k than broadband. The quality of their broadband seems to have taken a very sharp dive earlier this year and now this is a company to steer clear of at any cost.
Reviewer
Mike
Location
Lymington
Date
06/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling. Charged 94p for a 2 minute call, asked for details and promised call back which never happened. Charged an additional £9 on top of an agreed contract for what? I will cancel contract after 12 months.
Reviewer
lynwill53
Location
north east Hampshire
Date
06/08/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The switch was a fiasco. I had my new router but the promised engineer to help set it up did not materialise. Ended up on the phone in tears, because my previous supplier (SKY the B***ARDS!) had cut me off at silly o'clock am). Finally got connected but very stressful. Mostly the connection is ok-ish, with frequent hiccups. I have problems accessing my account, due to Origin giving me a long and complicated login ID of their own which I managed to write down incorrectly when I was told it over the phone. I still, after several months, have never been able to access my bills, and they ignore my emails. Not happy.
Reviewer
HCSS Limited.
Location
Hastings.
Date
06/08/2017
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I decided to join Origin after suffering issues with Plusnet and a price hike of nearly £10 a month. My instal date went ahead as planned and I recieved a text and email confirmation to say that the service was up and running, however, it was not all ok and I was left with no phone or internet, I telephoned Origin to tell them of the issues and lo and behold BT turned up at the door 2 days later.
There was a fault "in the box down the road" which he attempted to fix but was unable to, the very next day which was a Sunday the same chap from BT was back and had fixed the fault (***** stars BT *****) and everything was up and working.
My speed is now 31MBPS rather than the previous 7MBPS from Plusnet, oh I nearly forgot to mention that I now also pay have the price as well.
Sterling service Origin and BT, poor show Plusnet.
Reviewer
Colin Popple
Location
TEESSIDE
Date
05/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I like so many others wish I had not seen this company was with TALKTALK for nearly 5 years ,main reason for leaving them was if you had a complaint you ended up speaking up to some body in South Africa THE PHILLIPINE S OR INDIA CALLS Lasting 30 to 40 minutes other than than no probs ,like people have mentioned it was a small company not the big players and the are in Doncaster 85 mile away from .it started well enough on Monday 31 July got the router connected it up on the web in 5 minute great and it was till teatime on Wednesday I rang the office on Thursday and was told it was the exchange and somebody would call me back, and yes I was spoken to and given instructions how to configure the router which after several attempts failed
I rang the office spoke to sales who put me in touch with tech dept,while I,m waiting for them tried a different approach and yes I,m om the web the time I spent on the phone about 70 minutes never spoke to tech department ,it has been going well till to-day Saturday tried downloading pages painfully slow ,( well it s the weekend) so that will be the reasons it buggery I,ve used speed check on this site my speed is wait for it 0.7mbs wow can you feel the force ? there is a list of other supplier and some speed are well are supersonic this is absolute rubbish ,we have a saying in Britain ( out of the frying pan into the fire ) I think I,ve done just that, my opinion of ISP suppliers is that its a lottery depending on where you live and how much you are prepared to pay its not a bad price what I,m paying but price should,nt determine the quality of service ,the re are comments on this site ,people have said I wanted a small company to deal with not the SKY, VIRGIN,BT all the big players so I get a more friendly approach well I,m wondering if this is what I,ve saddled myself with no doubt there will be many pages devoted to this company shame really because the 2 girls/ladies sounded nice people so thats all folks happy surfing , to conifer router no joy tried several times rang them put through to sales ,then tech department while waiting for the finally got on used different set up to what they had
Reviewer
Victoria
Location
Norwich
Date
03/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After 7 phone calls I'm still not connected. Told I would have a router sent to me three times and still no sign of it. They said they reconfigured my router and they haven't. Waste of time and money switching. Now on hold to cancel. Do not bother with this company.
Reviewer
Turbo Dog
Location
Edinburgh
Date
02/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
6 Days since my go live date (with their 1st router a day late)
Positives:
The staff are friendly and I feel sorry for them, I do hope their next job is better than what they're doing now - seems horrible.
Negatives:
Where do I start?
The connection is slow when it's not experiencing random chap errors.
I'm on my 2nd DSL-N16 with no change in performance or issues.
I'm currently on my old ISP hardware as it seems fractionally better.
Customer service's system cut's you off when on hold and the voip/headsets they use seem troublesome half the time.
To book an engineer out to have the line checked took 7 phone calls spanning over 4 hours, however I've not been given a date or had anything confirmed yet - they've stated 48 hours but I'm not holding my breath.
I specified a static IP which they've provisioned twice and lost twice so far - I'm awaiting their third attempt.
My advice to you is to steer clear of Origin at all costs - the service and support capabilities appear thin on the ground and strained at best. The support analysts are brilliant and are helpful when they can be, with the only issue of the infrastructure at their disposal and the occasional faffing off.
Reviewer
Joel
Location
Newcastle Upon Tyne
Date
02/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Great provider, if you like lots and lots of downtime and enjoy slow internet. Half the time it barely hits 1mbps, when my previous provider Sky was consistently 8mbps. Origin may look like good value, but the reliability is so awful that I've spent more than enough on extra data to use my mobile as a hotspot during downtime to make this the most expensive internet provider choice I've ever made. Truly awful
Reviewer
ASR
Location
UK
Date
02/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay far away from them.
They are a big rip off. Highly bad customer service. Charges unnecessary for what they should have provided in the first place. If a person called Kaine Beetham from Origin gets on your case, then god help you. He is absolutely hopeless.
Reviewer
Roberto
Location
Alderley Edge
Date
31/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They never were able to connect their service -- excuse after excuse -- I cancel and still waiting for a refund - their customer service - seems they do not care or they are not motivated to address customer issues -- it was a simple enabling of the service and they could not manage it - sorry for them -- I can predict they will be out of business very soon
Reviewer
Adam
Location
Oswestry
Date
31/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Why did I ever change . Previous great service from BT & Sky and never had one single issue . I joined this company for price and I actually wanted to give some business to the little guys . The fact is I want them to succeed but they have chewn off far more than they capable of. Chased the buck instead of producing a good quality product for the masses.
Since January I have probably had 10 separate issues and in total wasted close to a good 24 hours of my life on hold or problem solving . Also use very crafty tactics by sending the router 3 weeks after set up when the cooling period is 2 weeks . I've seen this has been an issue for other people . You are then locked in with nowhere to go . Poor behaviour.
Warning ⚠️ Always stick to the tried and tested suppliers if you want an easy life . I hope they can resolve their issues but for now this is a terrible product plagued with issues .
Reviewer
Sarah Etherington
Location
Sandbach
Date
31/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Appalling customer service - I moved house and could not get in touch with them for weeks. Phone just rang on and on, emails weren't replied to, and online form submissions ignored.
They only got in touch when I stopped paying and said to cancel the contract (I had to get another provider) I would have to pay the rest of the contract in one go (at much higher rate than what i actually paid each month) plus any discounts I had previously received.
It's a shame, but I guess you get what you pay for.
Reviewer
Turbo Dog
Location
Edinburgh
Date
28/07/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Positives:
Static IP without the ties and costs of being business broadband.
Brian Blessed voicing the support calling system.
Negatives:
Lack of functionality and diversity for communications on the customer dashboard.
Took 20 days to arrange Openreach appointment and failed to deliver router on go live time despite chasing before hand, managed to configure old ISP hardware to use as a work-around. Had support fob us off with the classic "It'll be there tomorrow" nonsense.
Not terribly impressed so far, we'll see how they get on closer to the cool off expirey.
Reviewer
chris
Location
manchester
Date
27/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
payed for a year up front.They claimed i had not ordered a router as i contacted them to find out where it was the day before i was due to change.lucky i had a screen dump of my purchase. The router which was ment to be set up. I had to follow an asus guide to set it up.Reliability is 0 stars if it could be. everyday it drops out 2-3 times bad days spend an hour just resetting the router hoping it will work.Ring customer service while it was free phone i was waiting for 40mins with out answer ask on FB messenger and get its filter or wire other than that we cant help.
It uses vodafone's local area bundles so i can only assume thats just as bad. when contract is up i will be switching
Reviewer
Andrew
Location
Inverness
Date
27/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful.
Cancelled before the 14 days due nothing being confirmed, no communication and queues to speak to someone so long, I gave up after up to 8 minutes on hold, on 3 separate occasions.
Cheap for a reason.
Reviewer
Tobias Mueller
Location
Neilston
Date
27/07/2017
Comments:
Stay clear of these cowboys. I signed up after being promised >1 mbps, I usually received 0.06. Their product was so bad that I was asked why my router was offline when it clearly wasn't.
I missed the cooling off period of 2 weeks as it took them more than 3 weeks to have my lines ready.
I advised them that I so not want their product any longer and when they refused to cancel I cancelled my direct debit so they won't be able to take any further funds. Let then come after me, I would welcome the fight. In my opinion they've failed to keep up their part of the contract by not supplying the broadband speeds they promised.
Reviewer
Justice
Location
London
Date
26/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My broadband line was cut and when I called Origin asking why this was the case as bill payments were made on time they told me they were not sure so would look into it! I was then promised a call back and no one was calling me so I had to keep calling. All that happened when I called was I would be on hold for at least 30mins then get transferred to another department and be on hold for at least another 30mins. Then after all this I was told I would get a call back which still has not come!!!! I still do not know what is going on and currently have no broadband service.
On top of the very poor customer service, when my broadband line was active the service was very intermittent. In addition, my broadband speed is below 2 Mp, however, I am aware this would be the case with all broadband providers but it does not excuse regular periods where the line just drops off completely. Before moving to Origin I was with Sky Broadband for 7 years and never experienced such poor customer service and slow intermittent broadband.
AVOID ORIGIN AT ALL COSTS - FIND AN ALTERNATIVE BROADBAND PROVIDER.
Reviewer
Simon
Location
North Wales
Date
25/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well, if I had read these reviews first I would never have chosen Origin.
Thankfully those before me have said it all. A disgusting company to deal with, treading a fine line between what is legal and what is an out and out con in my opinion. A Philip Green and Mike Ashley type of company. Yes what they do is legal apparently but is it right or fair?
I was promised 17mbps. It was tested before purchase and guaranteed to be close to that speed. I got a speed of 0.7 Mbps. And still have that speed for the next year until I can cancel. I can't stream anything no Netflix, no iPlayer ect..
Their explaination "our speeds are only estimated mate!" how is 0.7 Mbps an estimation in the region of 17mbps.
When I tried to cancel my contract on day one they said I couldn't. I said "but you have a cooling off period and I am within that period." They said "the cooling off period starts from your order date and not the date of installation and we don't send out the routers or switch on your broadband until that cooling off period had expired." Extraordinary?
Even after pleading with them, explaining, my wife is terminally ill and spends a lot of time watching films and shows you can only get with a good connection speed, they still said no. We are now stuck with standard freeview TV and an internet connection not fit for purpose.
I feel so stupid, and totally conned.
They wouldn't even let me pay out the contract in full so that I could switch to another provider that has no problem giving the speeds I need and the speed I had before.
I could go on.....
If you are reading this before you purchase your broadband please stay away from Origin.
How can the ombudsman think that this and other practices by this company (and others) are deemed acceptable?
Reviewer
Thomas Neryd
Location
York
Date
24/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
**AVOID AT ALL COSTS**
For anyone who values their sanity, please for the love of god steer well clear of Origin Broadband!!
I cannot stress enough how bad the customer service is, how poor the wifi connection they provide is and how they seems to accept no blame for any of these things after numerous hours spent on the phone.
We Originally had the basic package, this was so poor we had to upgrade to Origin Fibre, this in turn gave us no better internet connection whatsoever!
This service is simply not worth a single penny.
Reviewer
Bob
Location
Hampshire
Date
24/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful company...avoid at all costs or it will certainly cost you!
Firstly they seemed to be providing me with a slightly different package than the one I ordered so I had to phone them to get that corrected.
Can take anything up to an hour waiting for somebody to answer the phone and when they do they may well transfer you to somebody else giving you another 30 minutes or more wait. If they can't solve your problem and they usually can't, they will tell you they will look into it and somebody will phone back but nobody ever does...so you have to try again with another 1.5 hour wait!
As others have mentioned the music is awful and certainly not intended to calm an angry customer.
I then had problems with the online portal failing and had to be issued with another ID.
They say you will pay one month in advance on the first of the month but they charge you for two months in advance on your first payment.
Fibre speeds drop on a daily basis from afternoon through to midnight before recovering again and will drop down to as little as 4 or 5 mbps (less than ordinary broadband). They will then throw the ball back into your court and maintain that you need to test your equipment via the test socket etc. When that has been done and no problems found both Origin and Openreach say they can't find anything wrong with their systems even after sending them screenshots of the slow speeds tests.
Customer services reasonably polite but don't actually solve any problems so one has to carry on regardless and I certainly can't wait to rid myself of them.
Tried complaining to the CEO but he only sends it back down to the staff level so nothing gets done.
Buyers beware is all I can say and I wish I had checked up on reviews before signing up as I haven't seen a good one yet!
Reviewer
Les Roberts
Location
Godalming
Date
23/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never actually got any service from OB but did after 3 months get my money back. Complained to Ombudsman and complaint upheld but OB have not complied with the Ombudsman decision.
Reviewer
Paul
Location
Essex
Date
22/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I have been considering changing my broadband supplier and, after reading the seemingly good offer from Origin, I sent them an e-mail detailing exactly what my requirements are and asking I hey could supply me the service that I need. They did not have the courtesy to reply to my e-mail and, after reading other consumer reviews, I would not touch them with a bargepole!
Reviewer
Mins
Location
London
Date
22/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unreliable, worst customer service and waiting time ever. Pride themselves in having local support - problem is there is no one in their centres!
Reviewer
Laura G
Location
London
Date
22/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I should have trusted these reviews before ordering Origin. I just moved house and went for the cheapest option, as a more expensive provider was not completely satisfactory in a previous flat either. I ordered the fibre package and did not hear from Origin until I called them myself after 8 days of waiting. They had promised to call me and give me an installation date within 4 days from my order. I was on hold for 26 minutes until being told by the lady that Origin does not actually provide the speed I ordered to my flat, but their website does not provide for customers to check that prior to their order. They wanted to sell me a lower speed package, which I declined. On the plus side, the call to customer service was free and I was refunded what I had already paid, but I think it's awful that no one called me up to tell me that what I ordered is not actually available.
Reviewer
P FOSTER
Location
CUMBRIA
Date
20/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Truly appalling, if you don;t want constant stress avoid this company. Very low speeds ie 3.25 and 0.54,so slow cant always do speed test! Customer service, truly appalling, unable to sort out any problem including: seriously incorect billing, slow speeds, incorrect info on online account, if you ever manage to register,& if so you will be disappointed, it is double dutch, IT problems and all they do is send an email to IT/Billing etc to look into problem reorted and months down the line in spite of calling weekly still no answers or reasons for all of these problems which get worse when you contact Origin Customer sreviced
Reviewer
origin
Location
origin
Date
19/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
they will charge you and not honour the contract of unlimited minutes
Reviewer
Displeased!
Location
Oxford
Date
19/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
I joined Origin after a recommendation from a trusted friend (who, by all accounts, has had no problems like mine). For the first 6 months or so it was fine; speed was at the advertised max of 30 mbps, customer service queues were short, and representatives polite and helpful. The router I was sent failed early and I got a new one, no problems.
The last month has completely destroyed the good will I had towards Origin.
My internet cut off and I spent half an hour waiting to speak to tech support. A polite and friendly member of staff went through rebooting and then doing a factory reset on my router; this restored the internet connection but stopped the wifi working. I spent the rest of the weekend on hold and finally got through to someone after about 36 hours. The guy I spoke to was incredibly patronising and told me the wifi being down was "not our problem", as they can't provide support for every laptop and device - if the internet connection works, their work is done. I persuaded him to put me through to someone more senior, who fortunately took the opposite attitude and went through some steps with me. He concluded the router had failed, so I got my third router in 10 months.
This worked tolerably for two weeks - it did keep cutting off for half an hour at a time, and then this week died entirely. I tried the steps tech support usually put me through (rebooting, etc) to no avail. I spoke to tech support, who concluded I had been cut off for non-payment (which was simply untrue). I was put through to billing, who told me I owed £20 from last September (the nature of this alleged debt was not explained to me) and they'd tried to contact me (I've had no calls, emails, or letters about this in the 10 months I allegedly owed them money). I was put on hold, then hurriedly told that as a "gesture of goodwill" they'd waive this unexplained fee I apparently owed. They then pretty much hung up on me, without really explaining what was going on. (I was obviously more polite on the phone than I am being here!)
After being reconnected, I am now back to the same old problem - the internet works, but the wifi doesn't, and I've been on hold for half an hour. And once again I'm being told this is just fine with them - that if my devices (which have worked perfectly well for the better part of a year) aren't compatible, that's my fault.
Suffice to say I won't be renewing my contract with Origin and will be seeking to get out of it early!
Reviewer
Yulia
Location
Windsor
Date
19/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DON't work with this provider.
real fraud! never been able to connect their service and not letting the other provider to take over the line. Have scheduled a technician twice and he has never shown up. and they say they have 48 DAYS to fix their issues otherwise we have no rights to leave them. we've been without home internet for two months and still uncertain what is going to happen.
BE AWARE_THEY ARE FRAUD!
Reviewer
Gavin
Location
Godstone
Date
19/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have recently bought a year package for £16.99 per month and received the router the day after the switch over and then received a bill for £16.99 and then two days later another for £25 .Tried to phone but wait forever listening to music . I also cannot believe the speeds i have now got . I have a download speed of .082 mps and an upload speed of .04 mps . I cannot believe it. I cannot see how i can get out of this contract . Any advice ???
Reviewer
David
Location
Bridgend
Date
18/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I upgraded from plus net which was up from pretty much day one. switched to origin broadband and i get about 3/4 disconnects a day. I cant exit contract, as you have 14 days only, but takes 3 weeks to set up. also, they will charge you for the router, if not returned in 14 days of cancellation. please everyone avoid, check the reviews, everyones getting DC. the customer service isnt great.
Reviewer
Kevan
Location
Sheffield
Date
16/07/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I recently upgraded my package to increase the connection speed and this necessitated a new router.
Unfortunately since the new router was installed, the service has deteriorated markedly which is annoying bearing in mind the whole purpose of upgrading was to increase the connection speed.
It took Origin over a month to provide the new router and upgrade the speed but sadly reliability since then has deteriorated. We await an engineer's visit which is tomorrow as they say they have found a fault near our property. I will say in any case though, that although the staff are incredibly helpful when we speak to them by telephone, the administration at Origin is appallingly inefficient, as illustrated by the length of time taken from order to upgrade. As for the time taken to get through on the phone - it's ridiculous. Always a minimum of 20 minutes and often longer. And the music whilst you are hold is ear-shatteringly awful! About 5 dreadful songs repeated over and over again - which have not been changed for at least 3 years!
Reviewer
Arnold Roth
Location
North West London
Date
14/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I dont know if its possible but a zero rating would be too high.They have lost my phone line, dont answer calls or email, the email complaints address they provide does not work, no router provided so DONT THINK OF USING THEM !
Reviewer
Shay
Location
South East London
Date
13/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Do not purchase Origin broadband!
My router didn't turn up before my go live date. As I could not use the service I tried to cancel to be told that my phone line was live so I had to pay out the years contract even though the line is for internet that I cannot use.
Once I did get online the connection is abysmal!! It buffers or every day and drops off entirely every couple of days.
Origin are not remotely bothered about my issues, they were only interested in getting me signed into the contract.
Reviewer
Daniel
Location
North East
Date
12/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling.
Speeds 1/8th of what I pay for, I completely lose service several times a day, customer service never calls back, was told if I kept calling they may start charging me.
Reviewer
Ryan Varcoe
Location
Chippenham
Date
11/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After signing up with Origin. It took 2 weeks to get an engineer out and installed. That was normal. However the same day of the line being installed, I still had no connection. Called them to wait on the phone for an hour. Got told to wait 24 hours. Called the next day as no connection. Told to wait another 24 hours. Still no connection. Logged a fault. 48 hours and 3 call later ( all calls were longer then an hour on hold) Got told that it had been logged with BT. Wait 48 Hours. this went on for 2 weeks until they managed to get BT onsite. Finally got connected. about a week later, lost internet connection, could not get through to any of there numbers. I have not gotten any reply backs to the emails i have sent through to them for support. They have now charged me for line rental on a package that has no line rental as advertised and agreed to when signing up.
Reviewer
romain maillard
Location
ROMFORD (UK)
Date
11/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Between the broadband which is not working and the impossibility to get through customer service (1.30 minutes wait on the phone), this company collect the bad points. To be avoided at all cost!
Reviewer
mike
Location
walcote
Date
10/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
A dreadful experience.
Changed my home phone number without informing me. Still waiting to hear from them what the telephone number is.
Promised to inform BT my contract was finished. Never did and cost me 6 weeks rental for no BT line.
Have never ever responded by email and never confirmed any of my contract details. Long wait for any customer service and plenty of promises and no result.
For Gods sake look elsewhere.
On the plus side the Broadband is cheap and reliable.
Reviewer
Pavel Sebesta
Location
Bmth
Date
10/07/2017
Comments:
Same experience as many others. I've never even achieved to reach anyone from customer support service since my waiting time was always more then 15 min and I gave up. I just want my money back and forget I've ever heard about this company.
Reviewer
john
Location
lincolnshire
Date
10/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
NIGHTMARE ON ELM STREET
Well how to describe this company I had to calm down first but here goes, I placed my order on the 16/06/2017 duly paid as you do before any service is supplied, waited the customary 4 days as stated by origin so after 10 days of hearing zilch I rang the update line and given a installation date of the 4/07/2017 thank you for contacting us [beggars belief that 1] not an hour later got an email to say unexpected delay on your installation, well what a surprise, if I go on anymore I will need therapy, attempted to contact origin over the next fortnight with no success from phone or email. so I tried one last time today 10/07/2017 to cancel my order and got the biggest load of bull I have heard for a long-time.
so thank fully this saga is over and I can get my money back fingers crossed but that will take 7 to 10 days watch this space!!
rating the customer service big fat zero, equipment never even got a router to get started well at least it has saved me the trouble of sending it back, AVOID AT ALL COSTS ORIGIN BROADBAND
Reviewer
Thom V
Location
Weston-Super-Mare
Date
06/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I've put 3/5 on speed & reliability because I can only assume they are ok. I never actually got that far, my call logs (below) should explain why you should avoid this farce of a company like the plague. So many screw-ups along the way that I don't even trust their story that Openreach were the ones at fault for the call-out balls-up.
Date: 10/06/17, Wait in queue: ?, Result: Placed order for Origin Broadband ahead of my move-in date on 21/06/17, paid up-front for the 12 month contract (£124.99) on standard ADSL+ line (Did not know at the time that Fibre would be available in the flat). Also agreed to the connection fee for an openreach engineer.
Date: 27/06/17, Wait in queue: 00:25:00, Result: My order status is showing as complete on the website but clearly isn't, wtf? Discovered that an engineer is scheduled for 29/06 afternoon (2 days time!). Asked when they were planning to tell me since I needed to take the time off work. Left the appointment active with the option to call back by 28/06 midday if I needed to reschedule. Arranged the afternoon off work
Date: 29/06/17, Wait in queue: 00:15:00, Result: Spoke to an Openreach engineer in car park of my flats, he had no record of the scheduling so I called Origin to confirm. Origin call centre confirmed the schedule was still correct. Also highlighted the payment being taken for 1st month which was wrong because a) I paid upfront and b) I haven't been connected yet.
Date: 29/06/17, Wait in queue: 00:42:00, Result: Spoke briefly to operator but asked to be put through to a manager. First, ensured that the manager was aware that the operator to whom I had just spoke was not to blame. Then explained my situation to Matt. He seems to blame Openreach who appear to have cancelled the callout but haven't notified Origin. Matt will call Openreach tomorrow at Midday & get back to me around 2-3pm with a weekend time slot.
Date: 30/06/17, Wait in queue: 00:14:00, Result: Matt didn't call as previously agreed so I called him. Net result of the call was him reaffirming that Openreach were at fault (and had apparently admitted as such). They are going to look into the possibility of an engineer being available next weekend and will let Matt know early next week. Matt said he'd call me on tuesday (04/07/2017) to update me, whether he had heard from Openreach yet or not.
Date: 04/07/17, Wait in queue: 00:07:00, Result: No call received from Matt, it turns out that he finished work at 5:30 and just didn't call, no clue as to why. Michael is also now "taking responsibility" for this mess and promises to call me back tomorrow regardless of whether there is an update or not & also to look into why I didn't receive a call today. Still no word from Openreach.
Date: 05/07/17, Wait in queue: 00:00:00, Result: Michael tried to call at 20:39 but I wasn't able to take the call at the time, he left a message with no information except that he had tried to call me and would try again tomorrow.
Date: 06/07/17, Wait in queue: 00:14:00, Result: Spoke to someone who said that Matt had tried to call 3 times last night (it was Michael and he called once at 20:39) but didn't get through to me, I was told he was on another call at the moment and would call me back (hasn't as of 1 hour since this call now).
Date: 06/07/17, Wait in queue: 00:13:00, Result: Asked why I wasn't called back. Asked why I wasn't called on Tuesday by Matt. Asked if Openreach had given a weekend date. Answered ?, ?, no respectively. Demanded a refund & cancellation. Was put through to cancellation who didn't put up a fight, confirmed that I'd be due the £124.99 & the £5.99 I was erroneously charged. Also confirmed that I wouldn't be charged the installation fee for the openreach installation (that should now be cancelled). It was confirmed that would be cancelled too though I anticipate I'll need another call to claim this back when they screw up again.
Reviewer
TooUnCool
Location
Diss, Norfolk
Date
06/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Total and utter incompetent rubbish. I (stupidly don't read the reviews here and) place an order on 12 June. By June 30 I have heard nothing whatsoever from Origin. I call, endure the 30 minute wait and when I reach someone I am told that it is "stuck" with Openreach and they would deal with them on Monday 3rd. On Monday 3rd I get an email saying my service is going live on, yes, Monday 3rd. Sure enough, mid afternoon my BT service goes down. Trouble is, I had asked that no router gets sent as I want to use my own and I was expecting login details but their Portal says that a router has been dispatched. I email their Provisioning team but hear nothing back. So yesterday I call and endure the wait before speaking to the most clueless, unempowered person imaginable. I am told the service went live on the 28 June, which is total and utter b/s. I am also told that they don't support Draytek routers, also total and utter b/s.
I am writing this whilst on hold again, about to tell them that I don't want to activate the service. It is plain that this company doesn't have a clue and I am not going to subject myself or my wife to this level of incompetence. I would rather live without broadband for as long as it takes to get another provider's service installed than activate and be locked in to these characters.
Reviewer
Bob Haskony
Location
London
Date
05/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Frequent ADSL line disconnections followed by inability to reconnect. DSL connecting at only 14 megabits when Talktalk was managing 17 megabits. Even so, downloads rarely max out at 14 megabits, usually are around 12 with a big lag from clicking to download something and actually commencing. Annoying for browsing web pages as there's always a slight delay. Their network is rather under specced for the number of customers, I would imagine. Counting the days til I'm released from this contract.
Reviewer
Mark
Location
Oldbury
Date
05/07/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Rightly or wrongly I signed up for a 2 year deal with Origin at a fantastic price (compared to BT). They mistakenly took out an extra £16.99 fee but I received a call saying they'd realised the error and issued a refund.The day of the switchover I received an automated phone call advising the Router would be delivered. It was and on time. Mid-afternoon BT switched off their connection, I connected up the Origin one, ran the installation CD, setup the connection in Windows Network centre and an hour later it burst into life working perfectly. I did a speed test for my postcode the maximum d/l speed i can get for my area is 6Mb and i was getting 4.2. So far so good, couldnt get it any better than that I dont think. We'll see how things go regarding the connection and speeds (3 stars given for now) but at the moment I'm happy, especially how much money Ill be saving over the term.
Reviewer
Jenya
Location
Birmingham
Date
04/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Least reliable connection I've ever had from an internet service provider. I'd happily go back to TalkTalk from Origin Broadband. Customer Service gets an extra star because they're polite, but the technical support department is unable to offer any useful explanation or solution for the awful quality and reliability of the connection, and blame it all on the fact that the connection is wireless, as apparently my neighbours' toaster being used can result in my internet connection slowing down or cutting out... Also took about an hour to be connected to the second level of technical support. After this contract is up I'm confident I could get a better service by picking a random ISP from a list...
Reviewer
Ed
Location
fleetwood
Date
03/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
RUBBISH....... AVOID AT ALL COST
Massive mistake to pay £125 for year to qualify for discount.
I had my broadband installed today expecting 10 mb speeds as previous suppliers only to find my speed is a super slow 3.5 mb. I rang customers service asking for my money back and they told me the cooling off period is when first signed up which was now over 14 days ago not when i had my bradband installed( how convenient for them)
Waste of money. I should have read the reviews on this company before diving in. Hope you don't make the same mistake
Reviewer
Kevin
Location
Accrington, Lancs
Date
02/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Origin Broadband is not fit for purpose. It's the worst'service' I have ever encountered. I've soldiered on for 6 months, much to the amusement of my sons, who can't believe I stayed loyal for more than a week. Dire internet speeds, losing the internet several times a day, customer service that isn't a service... It's simply appalling. I can't believe they haven't been shut down. Avoid even if they stop charging, it's that bad...
Reviewer
Karen
Location
Manchester
Date
30/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give zero stars if I could!!! Broadband has been slow and continuously drops in an evening. Over 6 calls made, waiting time to speak to anyone is minimum 20 mins! Then get to,d there is an issue which BT are fixing, advisors refuse to take your details to make a formal complaint, they state they have too many calls to deal with and short staff.
I will continue to complain and go to ofcom!!
Reviewer
Dickie
Location
Milton Keynes
Date
30/06/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Probably the worst provider I've had and regret moving to them. If you can get through to customer service, they're pleasant enough and are keen to help. My connection randomly drops out which can be really inconvenient. As soon as my contract is up, I'm totally out of here.
Reviewer
James Bass
Location
London
Date
30/06/2017
Comments:
As an IT professional, I highly recommend that this company be avoided.
I have made 8 calls to their customer service department and none have been answered. My average hold time is over 20 minutes and have given up.
A dispute with my bank has been raised to refund monies they have taken and a complaint to Ofcom has been made.
Reviewer
ellen
Location
london
Date
29/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible broadband, and even worse customer service. DO NOT GET YOUR INTERNET FROM ORIGIN!
Reviewer
Gabriella161
Location
Doncaster
Date
26/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Regretting every second since I moved from a previous provided to OB. Call answering times on my account average 1 hr 45 mins. Recently I was without internet for several days [OB fault] and it was a total nightmare trying to resolve matters. I had to add on extra data to my iPhone to maintain connection to business customers.
Some call handlers seem to know what they are talking about, others not and on one occasion it was clear that calls were being outsourced to another company.
In my opinion, the operation of OB is akin to a new company setting up business from a spare bedroom. They do not in my opinion have the capacity, capability or knowledge to actually deliver what they promise.
Trust me, I will be with another provider as soon as my contract is up.
OB - listen hard to what people are saying or I fear you will be no more.
Reviewer
Keith
Location
Newcastle Upon Tyne
Date
26/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only been with this company a month and had nothing but problems. Broadband download speed dropped from 40Mb/s to less than 2Mb/s and I'm paying for Fibre! Will not respond to any phone calls, emails or messages. A terrible company, worse than the Post Office - and thats saying something!
Reviewer
Paul
Location
Birmingham
Date
26/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sitting on hold for the third time in the last month typical wait is about an hour. Again no broadband connection drop out everyday! Speed advertised 16 I'm getting 2.7 if I'm lucky and the keep saying that's as fast as anyone will be able to provide I don't beleave a word of it. Spoke to my neighbors who have no issues with other providers. Signed up for a year in advance and am now on hold to get my money back! Do not use them recommended to me via martins money tips so even more disappointed that they would recommend this company
Reviewer
Marisa blaney
Location
Cumbria
Date
24/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Im having to use my phone data to post this as i did sign up for internet but only had it for 10 mins in 3 days. Piss poor and ill be getting in touch with an ombudsmen for breach of contract they tried to say i was tied in with as ive had no service. 1st phone call over 40 mins. Currently on the phone again to no avail. I wish id seen all these reviews before i signed up id have stayed with sky. Slightly more expensive but least i get what i pay for instead of paying for a service and getting nothing. Im going back to sky if they try and bill me for the contract they can whistle
Reviewer
Anthony McKelvey
Location
Salisbury
Date
24/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Since I signed up with Origin (Sept 2016) it has been nothing but a pain. I have had to call them 3 times to give them my bank account details after they've failed to set up a standing order. I have also had to call up after emails stating I owe money only to spend and hour on the phone waiting for an operator to tell me what I already know that their is nothing outstanding. All in all its been a pretty abismal service, I've had less than half my payments go through without being told they don't have my account details or that I am witholding payment in some way. Additionally, it took over a month to have my internet set up when orginally being quoted no more than 3 weeks at most.
Reviewer
jacqui
Location
Morpeth
Date
22/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
really disapointed, transferred from BT but wish I hadn't
Reviewer
B
Location
CAMBRIDGE
Date
22/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking!! Worst broadband I have ever had and had some terrible suppliers... It's like it's a one man band running a company out of their bedroom! Companies like this shouldn't be able to be conning people like this. Lies after lies. Over charge. And won't let you leave when they offer no service!
Reviewer
saleem
Location
london
Date
20/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst broadband provider ever, got installation done and straight away could see the speed was atrocious, nowhere near the speed they had stated, customer services tried their best to sweet talk me into staying and even when I emailed the managing director they stated I would have to pay a termination fee, AVOID AT ALL COSTS. They state that the reviews of their company are biased as there are lots of happy customers. Please for your sake and your wallets don't use this company, you have been warned. I wish I'd read the reviews before.
Reviewer
Jack
Location
Glasgow
Date
20/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID!! After reading the almost laughable reviews of this company I decided to cancel my subscription, it was the best decision of my life.
After cancelling my subscription I was assured it would take 10 days to be refunded, it's now been a month and the payment has still not be processed!! Customer service where incapable of even sending me a confirmation email to let me know they had asked finance to process it.
Origin admitted to me they are currently overwhelmed with the amount of customers they are getting, and they're playing catch up.
Reviewer
Ted
Location
Nottingham
Date
19/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
They do not respond to complaints. They lie. They are totally untrustworthy
Reviewer
Mike
Location
Manchester
Date
17/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absoloutely shocking. After having waited 6 weeks for the router to arrive the connection speed has been very inconsistent. Within seconds it goes from 30mbps to 5mbps. DO NOT PURCHASE FROM THIS COMPANY
Reviewer
ND
Location
Yorkshire
Date
14/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible - would give 0 stars if I could. Broadband simply doesn't work! Hours wasted on phone trying to get it sorted. No replies to e-mails. Regret ever signing up and have now got in another provider - happier to write off the payments to this lot than continuing to put up with they're incompetence. Please don't be drawn in by the low prices.
Reviewer
bill
Location
wednesbury
Date
13/06/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
4 times asked to cancel my comtract its still on after 2 weeks no comuication in there offices. keeps you on phone waiting for adviser up to an hour realy bad service.
Reviewer
Jon
Location
Gloucester
Date
12/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Truly shocking. I haven't had a broadband provider this bad for a very long time. On hold for over 1 hour every time I call. Even at 2:30 / 3:00 in the morning. Broadband keeps dropping, it's a problem with origins servers but they won't admit it and blame it on Phantom BT works. Only 3months in and I want to leave badly.
Reviewer
Mo
Location
Newcastle
Date
12/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Disgusting allround. Ordered broadband and paid deposit in March but failed to provide any service yet.Complained twice in writting (with recorded delivery posy) but no reply not even an acknowledgement.
Not refunding my deposit. now I'm seeking legal action against them.
Don't make any contract with them. Better stay safe then sorry.
Reviewer
Ali Khurram
Location
Milton Keynes
Date
09/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
My broadband stopped working on Sunday and today it is Thursday and it is still off line. Now they are saying it will be next week. The service that you are supposed to be providing has again been shown to be substandard when it comes to making international calls, which are included in the package included in my contract. Even though the calls are supposed to be included in the package, I have been charged extra for them on multiple occasions. After the first time I called and was given a refund, but since then it has happened in my last two bills.
It is very difficult to get in touch with customer services or technical support. After being left on your for hours, sometimes I might get connected to one of your workers, who then may or may not be able to help with the problem. However, testing response times by calling the number to join Origin Broadband, I was connected almost immediately, which brings questions about your willingness to help existing customers.
It is almost impossible to contact customer service again as they put you on hold for hours. They don't provide another way to contact them such an email address. They do have a Facebook page where I asked for help, but although I got a reply from them, nothing has been done regarding my issues with billing for the phone calls or with my broadband service.
Reviewer
Zahraa
Location
Bangor
Date
08/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
poor connections and slow most of the times, max speed is 0.01mb/s. technical helpline is useless .
DO NOT AGREE WITH THEM ANY CONTRACT
Reviewer
Alex
Location
Leeds
Date
08/06/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
amazing customer service, couldnt fault anything.
Reviewer
Scott
Location
Wales
Date
07/06/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Awful, internet speed isn't there, constantly getting disconnected I wish I never switched from BR this is shocking.
Reviewer
Maytham
Location
Date
07/06/2017
Comments:
Please do not agree any contracts with this dreadful company.
Poor service, uncontactable, not solution orientated at all.
You've been warned!
Reviewer
Pete
Location
Doncaster
Date
05/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Terrible service, taken off line on 23rd may by origin from my last supplier and told I would be back on line by 12 mid night.
It's now 5th June and still no internet , new going live date now 9th June , they say they are waiting for BT to connect me, but they should have not disconnected me until new service was ready to go live
Reviewer
S Mone
Location
Beds
Date
03/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Avoid this company if you can! It takes absolutely ages to get through on the phones. I have had to make many phone calls to try and sort out a refund as they have taken too much from my account. Keep getting promised a call back, no one ever calls! NOT ACCEPTABLE. Still not resolved and has been going on since beginning April 2017.
Reviewer
David Fielder
Location
Sudbury
Date
03/06/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
At long last origin seem to have got their act together. It has been a long haul since march when i joined, but it seems they have caught up with the deluge of people joining. A great part of resolving billing problems etc has been due to the excellent help provided by Hollie Hartly & her colleagues in complaints dept, who are doing their very best to sort all the problems. Thank you all very much.I now look forward to a long association
with your company.
Reviewer
Mike
Location
Borders
Date
01/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Very poor all round, takes 45+ minutes to get to talk to someone. My biggest problem was with them taking too much money from my account with the direct debit, they were taking too long to resolve the issue so I was refunded with the direct debit guarantee and moved providers. So watch you accounts closely.
Reviewer
Marie Hall
Location
Somerset
Date
31/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Took out a contract but then decided to stay with bt
2 days later. Told I could cancel within 14 days and get full refund. Chased for refund of first payment, no answer to emails or calls. Went through resolver and escalated the matter to the ombudsman and now 6 months later they have issued a refund but with no explanation of why they took so long or refused to answer my communication. Do not go near this company.
Reviewer
Ashleigh Kim Boxwell
Location
Hucknall Nottingham
Date
30/05/2017
Comments:
No rating at all. Placed an order took money fast enough only to phone and find out that account was on hold due to no service available!!! When I did phone and check after I placed the order online. No e mail no phone call to tell me this I had to follow it up so no customer service either. Still waiting my refund been a month since order was placed
Reviewer
Glyn
Location
pentre halkyn
Date
29/05/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Been an Origin customer for a while now, charges are quite good and whilst there are no problems everything is OK. However, if you experience a problem trying to get it sorted is unbelievable. Recently my router packed up due to a power cut, trying to get hold of technical help is next to impossible. I literally spent 102 mins. on one call waiting to be answered. Subsequently I had to ring a couple more times with waits of a similar duration. During this time you have to listen to a loop of interminable music that is like being exposed to Chinese water torture. To be fair when you finally get to speak with someone they are patient and helpful. Trying to get some response from customer service is a waste of time as there doesn't appear to be any. When my contract is concluded I shall be looking for a different provider. Hope my router lasts until then.
Reviewer
derek
Location
WIGAN
Date
28/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
terrible customer service and can't access account, due to faulty portal?
Reviewer
Zainul
Location
Forest gate
Date
28/05/2017
Comments:
The worst broadband i have ever ordered. The worst customer service i have ever faced. Every time i call it will take min 2 hours of time. DO NOT ORDER FROM THEM
Reviewer
Barry
Location
Stockwell
Date
24/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If only I had read the cacophony of negative reviews here before signing up with this shower of clowns.
The only thing they managed to do right was take £30 from my bank account. Speaking of which, I had better instruct my bank to cancel the direct debit, because I have no faith that Origin will follow through on my request to cancel and not try and take more money next month.
Their website barely works. The emails lie about when you will be contacted. I called customer service to find out when they would be connecting my internet and they seemed put out that I was contacting them only a week after I had paid money.
Another week later on the day I was told to expect an engineer, and I had taken time off work, and I call them again to find out when they will be here.
Of course nobody is coming, and somehow they try to make it sound like that's my fault because Fibre isn't available in my area? WHAT?!?!
Avoid like the plague.
Reviewer
Richard
Location
Birmingham
Date
23/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
20 days so far for a refund, surely a refund does not take this long. chase them and give up after an hour, back to BT
Reviewer
lee mccombe
Location
belfast
Date
20/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
complete nightmare bunch of hillbillies broadspeed worst I have had 2 hours each time on the phone and might as well phone the gypsys that do your driveways as they would know more . please void this circus and save yourself money and time would not even give them a star for service rubbish
Reviewer
Jo
Location
Bolton
Date
18/05/2017
Comments:
Please do not agree any contracts with this dreadful company.
Poor service, uncontactable, not solution orientated at all......3 weeks later and I'm still not connected!
You've been warned!
Reviewer
Ted
Location
Nottingham
Date
17/05/2017
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Failed to cancel with my previous provider as promised.
Accepted responsibility a month ago but not doing anything about it despite promises. Multiple failures to ring back and return e-mails. Also lied to regarding someone who was allegedly on compassionate leave but was in the office all the time. Platitudes but no action.
Reviewer
George K
Location
Date
16/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible line and even worse customer service.
Very low speeds, half of what I was in my previous provider and constant fluctuations. They say 4mbps is normal and there's no problem having that. I think in the 90's we had better speeds than this.
If you dare call them, first you need to wait 45 minutes to get to their first line support, so that they can pass you to another team and wait 45 minutes. Things become dismal when they put you back and forth 4 or more times, each time being put in the bottom of the queue and go through verification every time...
Reviewer
Adm
Location
London
Date
14/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'm so disgusted with origin broadband. I have called in 7-8 times in the last 6 weeks of being with origin, as every few days my broadband disconnects. They also told me my monthly payments would be £17 but they take £36. I would not recommend anyone joins this company. Each time I have called in I spend minimum 1 hour on the phone. Terrible I'm shocked by service of this company.
Reviewer
Lee Burns
Location
Aldeburgh
Date
13/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Broadband connection and speed ok, but customer services and billing is shocking. My first bill has been a total shambles. Should have been £17.99, but came in at £35.98 (2months) it was then amaended to £8.00, allow how I have no idea. So the bill shows £8.00 and they take £63.96!! They can not explain this at customer services, and 4 days later the billing department have still not got back to me despite several phone calls. Have even emailed their CEO, Oliver Bryssau, who can't even be bothered to reply or get one of his team to call me back. I can now see why the cheaper broadband option is not always the best!! A new business shouldn't start up until they have everything in place, which clearly they haven't. I will name and shame out of frustration, so come on Tom and Ryan in customer services, where's my call back promised by the pair of you??? I'm still waiting! Stay away from this company in my opinion. I except errors, but not poor after care when the problem is on their side.
Reviewer
Silvestro Ventrone
Location
London
Date
12/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dissatisfied from all points of view. Internet speeds are the lowest of all providers I have had in the 4 years I have lived in this flat. When I call Origin I have to wait ages on the phone. Once I get through to someone they pass me from one department to another and nobody seems to know anything. Managers are never available to take my calls.
Switching to Origin was a mistake, one I hope not many others will make. Avoid avoid avoid!
Reviewer
Nathan
Location
Norwich
Date
11/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a complete shambles from start to finish, After making an initial payment was given set-up / switch over/router delivery dates which came and went with no other correspondence.
Decided that I should cancel as Origin Broadband could probably not deliver what they are advertising. I cancelled the account, which did not generate a refund for which I have now had to chase 3 times by phone with a total call time running past the hour mark. Its been nearly 2 months since I cancelled! The operative was quite helpful but when he asked me why I cancelled before the set-up and I told him what had happened he was apologetic but then told me about the 50% of negative reviews that I would read about any IP provider!! I asked him what that had to do with my "relationship" with Origin Broadband and pointed out that this focus on other companies problems (largely irrelevant to me) was probably why they could not and cannot get their own house in order.
A company destined for bankruptcy, Prince Voltan adverts or not!
AVOID AT ALL COSTS
Reviewer
Chippy
Location
London
Date
10/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
I have only been with Origin for 2 and half months or so. When I first spoke to a representative, he told me that the Internet would be free for a year, so all I would have to pay would be £19.99 for the line rental and that would be all, so just to be sure I said,
"Now let me get this clear, I just pay £19.99 and the Internet is free; with no surprise extra charges like £30 for this and £40 for that?"
He replied,
"No, no no! Trust me! Just the £19.99 and that's it! No extra charges...honest!"
"Ok...I hope your telling the truth cause I haven't got money to throw around!"
Anyway, in that time, I have already had one charge of £27 then I checked how much my by next bill would be... £49!!! So I rang up to query it, as clearly, I had been deceived just as I had feared! It took over an hour to answer the phone!! My boyfriend and I had to have shifts!!
When they finally did answer, she then explained that they took payment for March as I had started my service part way in the middle of a month and also I have to pay for June and July in advance!! So I said if I make a payment now, of £19.99 that should leave me with what? Would you beilive she STILL found a way to tell me I still owe £49 pounds!!
So that payment was just two weeks ago date today 10/05/17 May. Would you belive they have already taken £46 for June and July!!! I wasn't expecting them to take a payment until the next month, but here they are already taking money WAY TOO EARLY!! As it stands, I have paid way more money than I have had the service for which can't be right!
I'm begining to feel as though I'm being conned here.
My boyfriend is going to look into it...he use to be a Barrister!
I really do not recommend anyone joining due to the lies I was told on joining and being told to make payments WAY TOO EARLY. The payments taken has really inconvenienced me financially!!
Reviewer
Andy
Location
London
Date
06/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The switch from TalkTalk was easy, the router arrived early and connected easily
However, the Broadband was not turned on, speed at 0.1Mb. I assumed it soon would be, but I had to go away for 5 weeks. When I returned the broadband was still not on. I called and was told it would be within 24-48 hours, but that was incorrect. I called again and was told they could not connect me for 12 days!!
So I am in limbo at the moment; very poor
Reviewer
Dr Martin Rankin
Location
Devon
Date
04/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ORIGIN - THE UNITED AIRLINES OF BROADBAND. Awful, if only I had checked what they were like before signing up. I have had my home number since 2004, I signed up for them in my "granny flat" and they took over the main house number, changed it to a different number and now say they can't get my number back. They ignore emails, make you wait for hours on hold. This is how it works - if the person you eventually speak to gives you their full name they will fob you off with false promises, if they won't give you their full (?real) name they are obstructive and when you say "I just want you to restore the home and business number I have had since 2004 and which I never gave you authority to take over restored" you are told you are unreasonable. This company is shocking, dreadful, worse than rubbish, they are arrogant, pompous, obnoxious, they are worse than incompetent, and they are completely unrepentant, I will be following the example below and complaining to the Ombudsman. PLEASE SAVE YOURSELF THIS GRIEF - DO NOT SIGN UP TO ORIGIN.
Reviewer
Lora
Location
Bristol
Date
04/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. Never fulfilled the contract, never did connect me, although had no problem taking my money. Put on hold endlessly.... only one technician at third time I called, with a waiting time of 26 minutes. Fed up trying to get through, no call backs when cut off... this is what happens when one tries to support a new startup instead of big company. I am calling my bank to refund the fees that were taken out if they do not do it... am on hold at the moment so taking the time to do this review. Flipping can't stand One Direction either, have now heard whole album I think!!!
Reviewer
Seriously Unimpressed
Location
London
Date
03/05/2017
Comments:
RUN AWAY!
They are even worse than most of their reviews.. an absolute joke of a company!
Reviewer
Malcolm
Location
Somerset
Date
02/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Looking on here I see it's all been said before.4 Months on and my service is dreadfull. Constant dropouts, hours on the phone to the helpdesk, and I do mean hours for every call! Emails never answered and left with Ofcom to try and get some help.
I am another user who can't wait for the contract to end.
I know it's hard to belive but they are as bad as the reviews say.
Reviewer
Holly
Location
West Midlands
Date
02/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
If I could give less stars I would. The customer service is horrendous.
They have removed their live chat and ignore their emails. If you have the time to call them (as you will be on hold for well over 20 minutes) then you are met by rude staff who read off scripts and couldn't care less about helping.
I'm furious with my service and locked into a 12 month contract. Can't wait to get away from these time wasters, roll on 12 months!
Reviewer
Fuming
Location
Date
27/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful company AVOID!!! Every month I have to call as the internet is not working I have spent over 3 hours on hold this week with no answer. Then When I finally do get through they say there is no issue and are going to send an engineer out, which by the way may charge you if it's your fault! Of course it's not my fault!! What the hell am I paying for?? As soon as the issue is fixed I will be taking my business elsewhere. I will also be contacting the ombudsman.What a joke of a company they won't be around long so get out while you can. I have only put one star for each because you can't do a review with none.
Reviewer
Linda Saunders
Location
Leeds
Date
26/04/2017
Comments:
If I could give them no stars I would.Constantly buffering,no service,slow speeds,having to wait over an hour to speak to technical support,having to unscrew things to check the connection.I had been with Sky for years,but after they hiked the price up,I got Now TV and swapped to this shambles.Now I'm stuck with them for a year.Apparently 'I could upgrade for an extra £3 a month' I was with Sky for years,and never had to call them with any issues.I wish I'd had never left.Better the devil you know,than the devil you don't! Avoid!
Reviewer
Agathe Trt
Location
London
Date
26/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I put 1 star cause I had to, but I give to OriginBroadband -10stars. Worst services I have never had, never available, dishonest, the list is long.... RUNAWAY
Reviewer
CP
Location
London
Date
26/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Update on my previous review from several months ago:
My situation did not improve with Origin. You have 8 weeks from when you first reported a problem to them for them to fix it. If they do not fix it by the time the 8 weeks is up, you can report them to the Ombudsman.
I ended up counting down the days until the 8 weeks was up and finally the day came when I could report them to the Ombudsman. I did and two weeks later I had ALL of the money back that I had paid them and was out of my contract.
ANYONE HAVING PROBLEMS WITH ORIGIN - I URGE YOU TO REPORT THEM TO THE OMBUDSMAN. YOU MAY BE ABLE TO GET OUT OF YOUR CONTRACT AND BE REIMBURSED.
I now have a fiber connection with Hyperoptic who have incredible customer service, contactability and reliability. Much happier now, no stress, and I can put the Origin broadband saga behind me at last.
Reviewer
Chris
Location
Stourbridge
Date
26/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been without internet access for over 2 weeks now, nobody to assist and ignoring e-mails, AVOID and go elsewhere for your internet!
Reviewer
Will
Location
Newcastle
Date
25/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have never experienced such poor service, and am counting down the months to leaving!!
I'm grateful I'm only on 12 month contract.
Receive no bills, and when money taken from account discover I've been Incorrectly billed.
No one bothers to reply to emails, that includes Oliver Bryssau, the Managing Director.
The sad thing is that it's a very affordable service, but that comes at the expense of no customer care values.
Reviewer
Chloe
Location
London
Date
24/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful! Avoid at all costs. Set up in February and have ongoing issues with:
- them sending engineers without telling me and trying to charge me for missed appointments
- takes hours to talk to anyone
- really slow speed
- failed to tell Sky I was joining them to take over the line, resulted in me overpaying for two services and now I am out of pocket because of their mistakes
Reviewer
Zap 10
Location
Sheffield
Date
24/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
in every respect a cheap n' nasty broadband provider with appalling customer service / technical support. What ever you do don't be tempted to sign up with this ISP
Reviewer
moheb
Location
Norwich
Date
23/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
poor connections, slow most of the times, max speed (basic broadband) is 5mb/s (previous providers were at least 8mb/s using same phone line. technical helpline is useless after at least 30 min waiting. I DO NOT RECOMMEND THEM
Reviewer
John
Location
Leominster
Date
21/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Comments:
Phone connected on time but took a further 9 days for broadband to be connected. If you're an existing customer they take a very, very, very long time (>1 hour)to answer the telephone, but answer straight away if you go through to sales! So be prepared to wait.
Reviewer
Vincent
Location
Woodbridge
Date
20/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I was with Origin for just one year. The broadband service was mediocre but the real problems began after I moved my service to another provider. They continued to send bills and insisted I was still their customer. This didn't worry me too much since I had already cancelled the direct debit at my bank. But then ORIGIN illegally reinstated the direct debit and basically stole £27 from my account.
Reviewer
Mo Smith
Location
London
Date
19/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utterly disgraceful customer service - takes hours to get through, different story every time, put on hold for over an hour, internet didn't work for a fortnight and they refuse to give any compensation for this. Avoid at all costs - worst company I have ever had to deal with in my life.
Reviewer
Lorraine Hague
Location
Sheffield
Date
19/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is non-existent. We eventually got in touch via phone and Twitter! They said they would refund us and instead took another payment having set up another Direct Debit using a different reference!! Fuming!
Reviewer
Natalie
Location
Cheshire
Date
19/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved to these idiots as theyre new and a cheap deal, cancelled within the first 14 days, still trying to get my money back, can't ever get thru to them - on the phone/ on facebk msg/on twitter - nothing. There is NO email address for them or online chat - joke, don't go near.
Reviewer
Joseph
Location
London
Date
17/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful connection. Cuts out every ten min...utes. Nobody to respond to queries and complaints. Would never use this company again.
Reviewer
Stacy pattison
Location
Derbyshire
Date
16/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Satisfaction is really zero. Customer service should be zero. Broadband speed is not to bad. Reliability is debatable.I have sent a lot of emails to this company and they never reply I have telephoned them and they keep you waiting so long you give up.My service came live on the 27/3/2017 and it stopped working after 2 days it took a 80 min phone call to sort it after a further 7 days it broke again I did not bother contacting them by phone this time I sent them a email to which they did not reply I sorted it my self. I would not recommend this broadband provider to anyone.
Reviewer
Einar
Location
Glasgow
Date
14/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
When I joined Origin, in October 2016, they were the best ISP I had ever dealt with, and one of the best companies at all I had ever done business with. That's because their offer was reasonable and clear, and there were no surprises afterwards. Most importantly, whenever I had a question, I could immediately get in touch with a knowledgeable person, either by email or chat, who would give sensible answers to all questions and solve all problems (which were rather trivial).
A month ago, in March of 2017, when I wanted to look at my account online, I discovered that Origin had turned into one of the worst companies I have ever done business with. I couldn't log into my account (and so couldn't see my bill, which included charges for phone calls), and when I asked to have a new password emailed the website said this had been done (I tried several times), but nothing arrived in my inbox (or spam).
When I tried to contact Origin they would neither respond to emails nor on their chat. When I called I got to talk to people who told me they would have this fixed, and an email sent to me so I could access my account again, but this never happened, even though I called at least three times.
Something very bad has happened to Origin, although I have no idea what, or why ...
Reviewer
Patrick C
Location
Hove, East Sussex
Date
13/04/2017
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I'm on a low income so decided to try out the £10pm deal. Signing up online was simple. I also got text messages telling me when the router would be delivered plus and installation date by email (tech didn't need to come into my house).
Just swapped routers on installation day. Phone line worked fine but I had no internet connection. So called Origin and the customer service girl tried to sort out problem but with no luck. The techs there needed to have a look. I was in a call queue to them but was cut off 2/3 times (I think the techs there were trying to get the call queue down so did this deliberately!I used to work in a call centre). However when I did get through tech sorted out in seconds.
All working fine, its not the fastest but its much the same as Talk Talk my previous supplier. Worth it for the cheaper price, though worried this may increase next year.
Reviewer
Sabir
Location
Lancashire
Date
12/04/2017
Comments:
Oh, and the most important thing of all no Broadband at all, despite waiting for nearly a month and counting since the so called activation date.
Reviewer
Sabir
Location
Lancashire
Date
12/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
If you have time to waste. Like being given the runaround, like to spend hours on hold on the phone, have money to giveaway, love being ignored, like to spend time waiting for a call you never get, don't like getting straight or any answers to your legitimate questions, love listening to lies and absolutely love getting fobbed off.
Join Origin Broadband.
Reviewer
L Hague
Location
Sheffield
Date
11/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Terrible to get hold of. Despite cancelling our service earlier this year they still took a payment from our Scout Group account. Repeated attempts to contact by phone and email with no replies. Then they email us to say payment failed for this month!!
Reviewer
Unsatisfied customer that cancelled at the right time
Location
SW London
Date
11/04/2017
Ratings
Customer Service
2.00 stars
Comments:
The service reflects in the price.
Literally spend more than 15minutes waiitng on 3 separate occasions.
Took less than 5 for someone to answer to take payment ... what a shame in the areas of customer satisfaction.
They do not send any communication of order updates.
Reviewer
Ivan
Location
London
Date
11/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
To update my previous review. They charge for the first part of the month (when broadband installed) by direct debit. And then every month payment goes from prepaid sum at the beginning of the month.
Reviewer
Ivan
Location
London
Date
11/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Impossible! It took 1 month to set he connection for what I paid 499 GBP in advance for 18 Months upfront. All this after hours of hanging on the phone with the customer service. Yesterday they charged me the 29.41 GBP by direct debit!!! They even had not provided the invoice!!!
Don't trust this company. Will got to my bank to reverse the transaction.
AVOID AVOID AVOID!
Reviewer
Paul
Location
Dorset
Date
11/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst customer service I have ever experienced. It would have been funny if they weren't withholding £130 of my money despite not providing me with a service. They blocked my attempts to contact them. Absolute disgrace.
Reviewer
eirwyn
Location
urmston
Date
10/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Reviewer
Lee shaw
Location
March
Date
10/04/2017
Ratings
Speed
3.00 stars
Comments:
Absolutely disgusting on the phone for over an hour each time you call broadband up and down tried to set up a direct debit three times gave up avoid this company like the plague
Reviewer
Steven
Location
Sindon
Date
07/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
PLEASE don't be tempted. Hours and hours on the phone. So poor it will bring you to tears.
Reviewer
A Nicholls
Location
Carmarthenshire
Date
07/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've no idea how this organisation has had any favourable Reviews. I have found them incredibly hard to contact via either email or phone, unreliable to the point of dishonesty, and totally unprofessional in their communications. Having promised a broadband service and taken my money for 3 months,when it became apparent that no service was possible they quickly abandoned me, promising a 'full refund', they have given only one months rental back, and have refused to respond to my further communications. To be avoided like the plague!
Reviewer
Fernando Ferreira
Location
London
Date
07/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst experience ever! 3 weeks ago I sign up with these guys, still dont have internet in the flat. If you call the costumer service prepare yourself to wait 40 min in line before someone talks to you no matter if it's 7am or 11pm. They are busy alright, because this doesent worth a penny. Had an engineer booked to fix the flat one day that just didn't show up, apparently no one from the costumer service proceded with the booking. Stay away from them, spend a couple of pounds more and go somewhere else!
Reviewer
Farran
Location
Manchester
Date
06/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
My line is already only 5mb, but for paying for 17mb they couldnt pull that off. After raising it with them through webchat they looked into it, but never heard from them.
Then web chat disappeared, and i get cutouts daily. to call, you need to be on hold around 5 years and they replied to 1 email in 5 days, not giving me an answer, and its been weeks on my replies to that.
Just avoid. They're a minor cost saving for awful Asus routers and tragically inadequate customer service staffing.
Reviewer
Rod James
Location
Essex
Date
06/04/2017
Comments:
Broadband suppliers do not get any worse than this shower ! Paid £9.99 up front for their basic package, one week later I received my modem, it's a generic modem and no welcome letter or installation instructions from them. I have a telephone line they have provided, and very little else, my property is not receiving a DSL signal from origin, consequently no Internet of any sorts despite being 3days into a go live date ! Phoning technical support or customer services ? FORGET IT ! You will be held for upwards of one hour listening to four cheesy songs that play over and over again ! My advice to anyone is stay well clear of this shower, they are not a competent Internet provider, and you can never resolve anything because you can never get through to them on the phone. I have cancelled my contract with them because they have breached their side of the deal, when they refund my £9.99 they can have their modem back, ive signed up with virgin now, good riddance to this rubbish bunch of clowns.
Reviewer
Sarah Speirs
Location
AYRSHIRR
Date
05/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well, where do i start. 1mb upload and download speed. Upgraded to fiber and still same speed only to find out i hadnt been upgraded. Then the internet cut off completely. This week alone iv spent around 10hrs waiting for my call to be answered. Im at my wits end with teenages having meltdowns over internet withdrawal symptoms. This company has clearly got too big too quick and doesnt work :( in 6 months its done nothing but get worse... iv been on hold for 1hr 33 min as i write this. Not ideal if you have any kind of life at all i should charge them for wasting my time !
Reviewer
lisa
Location
london
Date
05/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As bad as we had to switch 8 months before the end of the contract (and pay for it!). Broadband hardly ever above 1Mbps, average (not the longest, I tried maybe 5-6 times) wait on the phone line 45-60min
Reviewer
Pavel
Location
Dundee
Date
05/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Working perfectly from day one for about half a year now. Speeds are sometimes even higher than what we pay for, but never less. (Depends on time and day)
Had to contact them only once and it was to make sure when technician is coming, so I contacted them using chat on their website and everything was smooth like butter. Only thing you should think of is if you need more expensive router, because we went with cheaper one and in home with 4 people, that means 4 computers, 4 phones, router sometimes can't handle this and reboot. Otherwise perfect and highly recommended.
Reviewer
M
Location
Wells
Date
05/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs, hasn't worked since it was transferred 3 weeks ago, cannot get through on the phone up to 2 hours in a queue, they ignore your emails and do not respond to their facebook pages. Would like to give them zero's. Now in the hands of a third party to get this sorted and changing provider.
Reviewer
Jack
Location
Belfast
Date
04/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worse move I ever made with household utilities. One month along, two Reuters, 12 phone calls, hours spent waiting for someone to answer-when they might do after 60 minutes- and still a very unreliable internet which keeps disconnecting. Cannot stream or listen to internet radio. I was with Sky for years and never had problems. Presently, still waiting for someone to answer me from the complaints department....
Reviewer
Andy Davice
Location
Oxford
Date
04/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Truly awful customer service. Origin were very quick to bill me (taking payment a month before the service started), and then billed me for additional charges that I hadn't agreed to. They ignored repeated emails to their billing department to sort this out. Current download speed is only 100Kb/s. Again, they have ignored my email complaining about this from last week. I've been on hold for an hour now waiting for someone to pick up the phone...
Reviewer
David marcer
Location
Gloucester
Date
04/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE ORIGIN. DO NOT PAY UP FRONT. They do not even deserve one star, but I am forced to click on something. I don't even know if this review will load because speed is currently 81 Kbps. YES K!
No response to phone calls, they ignore e-mails. I have told them to improve withing ten days or I will change to a capable provider and sue them for the remainder of the contract. I expect to be suing quite soon and I hope that they don't go out of business before I enforce the debt.
Reviewer
James
Location
Monmouth
Date
04/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am now on hold for 45 minutes following emails to them. In common with all of the other comments the speed is shocking - I cannot work from home with how slow the connection is. Dropped from 3MB to less than 1 MB. No streaming possible... Truly awful and to be avoided - exactly what we did not want from a broadband supplier.
Reviewer
Paul
Location
Darlington Co Durham
Date
04/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT DEAL WITH ORIGIN BROADBAND AT ALL,Try ringing thier customer services now and you will be waiting on hold for at least 45 minutes then you will get someone that will put you through to someone else and you will be on hold for another 45 to 60 minutes wait and after that you will be no better off .TRY IT AND SEE every time it's happened to me so it's the NORM TRY IT NOW And see its freephone so won't cost you .
Reviewer
Dave Fielder
Location
Sudbury
Date
03/04/2017
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
To all future users READ THE REVIEWS Customer Service is terrible hours will be spent listening to terrible music. You have no idea how long you will be on hold 30mins will be good! Have found a solution to this problem, if you press option 1 for sales the phone will be answered immediately ask for the salesman who took your order. If you can't get him ask for help from the sales staff, some will try to put you over to customer service - don't bother ring back again as some sales staff are very helpful others are not.I've been told their management are in a meeting to try and sort this out - taken long enough ! How ever the phone & broadband have been good. I left talk/talk as i was fed up with overseas call centers only to find out how hard it was to speak to a uk call centre. Hope the above is of help for others - it worked for me. Having spent a week on phone hold doing the above i resolved my admin questions in a couple of ticks.
Reviewer
Suz Rogers
Location
Dorset
Date
02/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give them zero I would, just doesn't work. Cannot get through to anyone on the phone 2 hours on hold, have emailed and been ignored used their facebook messaging and get an automated we will get back to you as soon as possible, been a week so far. Ofcom involved
Reviewer
Helen
Location
Southport
Date
02/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My broadband package with them went live 1st March. The connection was flakey in the first couple of weeks. I was on leave from work so I wasn't that bothered and thought it would settle. However, I work from home quite a bit and after my annual leave, my VPN connection kept dropping out and I couldn't work. On demand tv usually lets you start watching after 30 seconds downloading, since moving to origin it's half an hour! Called them last weekend because I watch bike racing online. The first race of the season and I couldn't even load the page, never mind start the stream. Thought I'd check the speed on Speedtest.net and it couldn't even load that page. They had me unscrewing the faceplate on the wall data socket. The network guys in work said this is "busy work" to make it feel as though something is happening. Did a router reset which was annoying since I put my own password in it, so had to re-do all that again afterwards. Went through router settings and changed 2. Still the same, she tells me to try again all of a sudden and it was much better. Asked her if she did something her end, she said no. Trying to download on demand tv last night and there is no connection whatsoever. No Wi-Fi connection, no ethernet connection, thank goodness for 4g and smart phones. So mad. It came up again a couple of hours later, but it is only 6mb download speed, which it has been when it's been up since the start. With Sky it was 12mb+. Going to phone later today and see if they can get it working properly and then going to see about getting out of this contract. It's not fit for purpose so I don't know if they can hold you to a 12 month contract. I hope not, I'm not spending an hour every weekend on the phone to them.
Reviewer
Nik
Location
Leeds
Date
01/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a mistake signing up a deal with this company. It's the worst broadband I ever had even dial up was better than this. Broadband speed up to 0mb per second because it usually cuts out especially at weekends. Nearly impossible to get through to the customer service
Reviewer
Emma
Location
UK
Date
01/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish I had done my research first and read these reviews as sadly I fell into the low price trap and have had a nightmare experience with them since signing the contract, they need put out of business!
Reviewer
Peter
Location
Birmingham
Date
30/03/2017
Comments:
These people are thieves.. I'm trying to find where their office is.. I need to find them and deal with the case. They took my money and no broadband. SMH..
Reviewer
Katy
Location
Chesterfield
Date
29/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I'll start by saying I've had worse internet. This was however back in 1998 when I had dial up.
Since starting with Origin on the 10th of February I've had nothing but problems, my connection cutting out, speed plummeting to 0.03mbs download etc. Trying to get in contact with customer services or Technical support is next to impossible and they do not live up to promises of call backs.
I'm giving them the required 8 weeks to resolve my issues and then I will be leaving and telling everyone I know to steer clear of this company. AVOID.
Reviewer
K clark
Location
North Yorkshire
Date
28/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT SIGN UP WITH ORIGIN BROADBAND. They will take your money, then ignore phone lines, social media messages and emails. Lured in by the low price offered, should have known was too good to be true. DO NOT SIGN UP WITH ORIGIN BROADBAND. YOU HAVE BEEN WARNED!
Reviewer
John Ellison
Location
Bedfordshire
Date
27/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
You lucky people, after 4 months I still have no broadband and after taking Close to £150 from my account I was told that I would have to wait for 7 to 10 days for my refund, . The quickest answer on the phone was 15 minutes ( longest 46 ) in total about 4 hours only to be repeatedly lied to. Anyway 2 weeks later I'm obviously still phoning and waiting and phoning and waiting , so I'm amused at you lot of moaners ,
Reviewer
Siavosh Zarrasvand
Location
Paddington
Date
27/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1. I tried to cancel my account 5 times during a week. The first time their agent refused to let me cancel it, and tried to tell me that I needed to stay till the end of my contract while I was offering to pay the entire fee until the end of the contract in one go.
When she finally agreed, she told me she would come back to me the next day - she was just going to find the "cheapest way out for me".
2. She didn't contact me the next day, so I called them once again. After waiting for 35 minutes to talk to their agent about canceling, he hang up on me.
3. I called again the next day and spoke to someone in their team who promised to log my calls and ask the cancellation team to call me up instead of the other way around. After all, I had spent nearly 2 hours in phones with their agents at this point.
4. Nobody called me on the two following days. The following day I called twice. Both agents hang up on me. It is true, I was rude, but it wasn't uncalled for. The last agent, claimed that I could not cancel because "I had asked about the price", which I absolutely had not. I wanted to cancel no strings attached. When I asked the agent to write my side of the story into my records, she hang up. Similar to what all their agents done.
Outcome thus far: 3 hangups, 2 no callbacks.
At that point, I was tired of chasing them. I removed their direct debit rights and I intend to charge them 500 (hourly rate of 200, so far spent 2.5 hours with them) for this. Once they come to terms on how to handle their stuff, they can subtract the remainder of my contract from the fee I am asking them to pay and send me the rest. Until then I will collect interest on the sum.
Reviewer
Jade
Location
Bexhill
Date
27/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
DO NOT USE THIS COMPANY!!! Was meant to go live with my broadband 4 weeks ago ,after several phone calls and very long waiting times,still no Internet ,now had to cancel as can't go without any Internet for any longer ,and now getting charged a cancellation fee ,, awful company to use!!!
Reviewer
Charlie
Location
Peterborough
Date
27/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Impossible to get hold of, took ages to get set up.
Reviewer
Lara
Location
Bredbury
Date
27/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give NO STARS i would...i have signed with them on the 15th of March 2017..I regret it ! I have been on the phone forever and no one answers. Ashleigh Donkin who said she will call back the day after, never heard from her again. Sent so many emails no one bothers to do anything...12 days passed and no router, no internet...This company is FRAUD...Take the money and never do anything...I wish i did nto sign with them...trying to call now again to ask for a refund..they do it on purpose as they know you have 14 days to cancel if you are not satisfied, but after so many complaints ands written requests, the contract can be void as they are in beach of the Customer Consumer Act. Awful people... please DO NOT SIGN ANYTHINGWITH THEM
Reviewer
Chris
Location
Surbiton
Date
27/03/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I've been without internet for nearly a week now. Customer services are friendly when you get through, but no-one seems to be able to provide me an answer as to why my phone line suddenly disappeared. Something about BT OpenReach? But at the end of the day I'm paying for broadband that they're not providing, and when it did work I noticed a significant drop in speed. I used to be with TalkTalk and despite their bad reviews, never really had a problem with them. I switched to Origin to save money, but I wish I'd spent a few pounds more a month for a better service with someone else. Would not recommend.
Reviewer
Rick
Location
Sheffield
Date
26/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible. Avoid at all costs!
After moving from BT where I received a constant 21Mbps, I now receive a constant 500Kbps from Origin. The customer support has wait times ranging from 40 minutes to 135 minutes and don't expect any replies for your emails.
I was with them for less than a month before moving. They can sue me if they want me to keep to their contract.
Reviewer
Ivan
Location
London
Date
26/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Paid in advance 18 months for 76/20Mbit speeds. Took 1 month to get the fibre broadband installed(with spending more than 5 hours on the phone with customer support) During the work day(daytime) speeds are 50/20Mbit (never seen more than 50Mbit downstream, looks like limited...) During the evenings specially friday and all weekend the speed falls to 1-2Mbit both upstream and downstram. The pings are more than 30ms what is unacceptable if you work online and you need the fast response from servers. I ordered the fibre broadband not the DSL or any other last age... And when you most need the fast and stable internet PROVIDER CAN'T PROVIDE THE SERVICES YOU PAID FOR. It works worse than Three mobile all you can eat package what is cheaper and works better and no contracts! Don't waist the time with origin, pay a bit more but get the speed and reliability you pay for...
Reviewer
David
Location
Oxford
Date
26/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bitterly regret the day I signed with Origin. Unreliable broadband plus now they are taking money they don't have the right to. Seven weeks in to the contract only hope now is Ofcom complaint. They really are dreadful people.
Reviewer
Alan
Location
Bromley
Date
25/03/2017
Comments:
It didn't work from the start. It took me 45 minutes to get through to Technical Help and then over the next week I spoke to various people as to why it kept cutting out. On 17th February I Was promised it would be okay in ten days. It wasn't and still isn't. Last week I took 15 minutes to get through to a man there who then put me through to a level 2 technical expert. Well in theory he did. I hung on for over 50 minutes then just gave up. I have now written to the CEO and await a reply. Pigs will fly. MY Internet still cuts out about twice an hour and one lady there had the temerity to tell me if I switched to another company I would be charged a penalty. Avoid this company like the plague. They are totally useless.
Reviewer
Dan
Location
Walton-on-thames
Date
24/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
After ordering a month ago I am still without internet. There was initially a confusion with the address which was corrected (was just moving).
After their CS team sent their provisioning team an urgent email I was given an installation date the day before the move. I called about 10 minutes after being notified, and a further urgent email was sent to their provisioning team.
The openreach engineer still tried to attend. I called again and still had an issue with receiving a response from their provisioning team. Another urgent internal email I get an installation date of today (24 March). This morning I receive a call from my old property.
I called, asked to speak to the provisioning team which was refused, asked to speak to a manager and was told they would put forward a 24/48 hour call back which I refused. Asked to cancel, transferred to sales who was able to actually speak to provisioning. They were not happy with my explanation of why the engineer didn't attend the new property (different exchange so couldn't attend new property, I did ask) but did put a cancellation through. They did have the nerve to mention charges.
I won't be dealing with this company again, go to a reputable company, I won't make the mistake of trying a small one again.
Reviewer
Gus
Location
London
Date
23/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am a CCNP qualified engineer and I would say I am a very knowledgeable, patient + understanding customer trying to make Origin Broadband to work for me. But I have had enough from Origin's unreliable service.
I would say they are murdering themselves from their own sales success. They are unreliable and I am guess their I.T. infrastructure is not capable with a wave of new customers.
Therefore, I would say stay away from them. Once my contract is up then I will leave.
Reviewer
n drake
Location
york
Date
23/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service. Broadband very slow when it works, often doesn't work and hours wasted on phone waiting for customer service to answer.
Reviewer
Georgia
Location
Uxbridge
Date
20/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service internet do bad and they dont even cancel or call you back!
Reviewer
Margaret Armstrong
Location
Northern Ireland
Date
20/03/2017
Comments:
My order taken over a month ago - money debited from my account immediately - no correspondence from them so cancelled order after two weeks - was promised refund within 14 working days - still waiting!!! have phoned again and have been promised refund within 5 working days - complete waste of time - WISH I HAD READ THE REVIEWS!!!
Reviewer
Pete
Location
Bradford
Date
20/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Transferred to Origin due to Sky price increase. Paid initial payment, waited for router and set-up. No delivery and No set up.
Repeated calls and emails solicited the issue of a "technical problem". Eventually admitted we're unable to complete on provision of service. Asked for refund went back to Sky on greatly reduced rate. Origin advised would refund monies paid immediately, still waiting 2 weeks later, no response to emails! Cannot recommend anybody signs up to Origin. Stay far, far away from them.
Reviewer
Chris E
Location
TF11 8QA
Date
19/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
KEEP AWAY. My ex wife who is disabled ordered this broadband, was supposed to be live on 21st Feb. 2017, she got the router but no phone line to the house so how can it work. I got involved and was told it was an Openreach problem. despite many calls and a lot of fobbing off she still has no internet. she has however had a customer satisfaction email, that she accessed from my house about their service asking if she was please with their service. it is now 19th march and she still has no service. AVOID LIKE THE PLAGUE or at your own risk be it. Cant say about speed as it still doesn't work
Reviewer
Don
Location
Hornchurch
Date
18/03/2017
Comments:
Messed me about before connection so cancelled before contract started.
Took my first months money straight away but after promising haven't paid me back yet.
Reviewer
Sandra
Location
Sandbach
Date
17/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No idea about the reliability or speed of the broadband connection as I am still waiting to get connected, I was suppose to transfer to them on 1st March 2017 it is now the 17th and so far they have sent out 2 faulty routers and promised a new order for a router had been put through a total of 7 times,if that had been the case I would be up to my armpits in routers, they promise they have put an order through, but when you phone to chase up where the router is, the order has not been processed and they promise to put the order through again, total utter rubbish, you just keep going round in circles with them, the last customer service person I spoke to today told me there was no manager there when I asked to speak to one, and this was at 3 in the afternoon, when I asked her to phone the warehouse and track my order she said they couldn't do that as they had no phone number for it, now I ask you what office runs without a manager and what business can function with no way to contact their warehouse shipping department except through an email. You can judge for yourself whether you think this person was telling the whole truth or not I know what I think. AVOID THIS COMPANY it causes nothing but grief, you have been warned, advance to a contract with this company at your own peril.
Reviewer
GK
Location
Ilford
Date
16/03/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Left S k y due to price increase and joined Origin. Painless transition for me but I can see massive problem if it was for my mum. Decent download speed on the 1st day but since the 3rd day it was becoming unbearably slow (1.5-2Mb but I should get 7Mb). Collected wired-connection speedtest results from both BTWholesale and S p e e d t e s t for the entire 2 weeks, and explained it to the techSupport (FYI, wait time 40min but only talked for 8min). They then raised my usage profile and now I am getting close to 5Mb. Not quite 7Mbps but I am happy overall. Worthwhile to collect those speed results and the tech would help greatly when they have all the needed info.
Reviewer
Sophie
Location
Lincolnshire
Date
16/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do NOT join this company! I regret the day I signed up!!!! 4 weeks after joining, and 4 phone calls to ask where the router is, it arrived. It is now 2months after I paid my set up fee and I still do not have broadband- apparently there is an issue and everyday after a 90minute phone call on hold, they say it will be 'resolved by 3pm tomorrow' which has never been the case. Poor customer service and poor techincal service. I wish I could put 0 stars!
Reviewer
Archduke
Location
Manchester
Date
16/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Polite phone staff but they don't listen and will promise anything to get the call ended.
I can't recommend because for an ISP cust service is very important. Things will go wrong and Origin can't sort it out quickly.
It will cost you in time. Go elsewhere.
Reviewer
David
Location
Oxford
Date
14/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid Avoid Avoid! I regret the day I ever signed up with these ripoff merchants. They took one years up front but provided poor BB then started taking a monthly rental too. Cannot get money back. False promises from clowns who have not got a clue. So sad.
Reviewer
Tim
Location
Hants
Date
14/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Appalling 'service'. Delivered my router with one day to spare. Would not connect, I eventually realised it was not even set up. I had to figure out how with no internet to help. Complained twice, so far no reply.
Awful - AVOID.
Reviewer
Munawar
Location
Stoke
Date
10/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service and experience ever, do not use ORIGIN BROADBAND, you get the service disconnected every hour, the customer service is even worst that i never experience anything like that before, the charge me double bill twice if you phone them you have to wait more then one hour every single time to speak to any clown who don't know a damn about the problem and make false promises i think someone is running this service from home what a nutss and complete RUBISHHHHHHH OMG comp0letlu RIPP OIFF and waste of time already reported them to FCA and starting legal action against them. stay away people pay £2 extra to sky or bt atleast they listen to your problem and answer your phone.
Reviewer
James
Location
Chesterfield
Date
09/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is just here to take your money for no service at all. They are masquerading as a broad band provider and in reality they should be called jack Turpin, the customer service is dire too I am affraid to say too long waiting time to even get through to talk to them. Tonight I have been asked to take my phone socket to but to test the line I don't think this is normal at all AVOID THEM LIKE TUE PLAGUE.
Reviewer
David Porter
Location
Yorkshire
Date
09/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well I tried to move to Origin but they just couldn't somehow manage it. They were able to quickly take my payment online but then it just went from good to bad. I was switching from Sky to Origin and the switch never happened. After four calls and ten plus emails to Origin they still couldn't tell me why they had not setup the transfer for same day uninterrupted broadband.
They tried to blame openreach saying they had to switch the line after install. Total lies as I have an active line and have for years. I called three days before switch was supposed to happen to ask about it and the fact no router received and they had no answers. They claim to have excellent support but they have yet to call me to refund the first payment. Avoid these guys if you want uninterrupted service
Reviewer
Christopher Walsh
Location
Stafford
Date
07/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely hopeless. Avoid this company because you will just be wasting your time before having to find a different provider. I placed my order on the 17th February 2017. I phoned Origin two weeks later (not my first call) for an update and they hadn't even put my order on their system yet! I was told that it would be done that day and that I would have an installation date within 72 hours. I heard nothing so I phoned them after the 72 hours had passed and they said my order had been cancelled and I would have to go to the back of the queue and wait another 10-14 days for an installation date! For 99p a month more, I'm going to Sky.
Reviewer
Jenette
Location
Filey
Date
07/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service I paid 12 months upfront have now been waiting 7 weeks to be connected calls are not returned & complaints not taken seriously avoid!!!!!!
Reviewer
Magda
Location
Skelmersdale
Date
07/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Massacre!! I still waiting for my broadband 9 days!! still I do not have it. How long have to wait?? You wrote this will be 4 days!!
Reviewer
Dorina Vula
Location
London
Date
05/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away from this clowns..
The worst internet provider ever. I wish I had read the reviews before I signed with them. Do not sing with them unless you want to pay for the service that you will get occasionally.
Reviewer
Ian Philip Morgan
Location
Wigan
Date
04/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Very poor service , attempts to Overcharge . Charges for services that were not in the agreed contract.
This is one company to AVOID.
Broadband unconsistant.
Spends hours on the phone and have them promise to ring back but they don't.
One word ....Pathetic
Reviewer
Amy
Location
Highlands
Date
04/03/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
So far, so good. I moved to Origin Broadband a month ago from Plusnet. The transfer went smoothly and the connection speed has been perfect, and more stable.
Reviewer
Rob
Location
Wolverhampton
Date
03/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been signed up to origin now for 27days and I still don't have a router! They took payment on the 6th Feb and have just fed me excuse after excuse. They can't even give me my adsl login details, I've asked twice, so I can use my own router. Completely abysmal service! (can I even use the word service? I've not received any!!!!)
Reviewer
A Tideswell
Location
Penistone
Date
03/03/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I've only had it a couple of months, and apart from a small hiccup getting connected, I am very pleased, the speed is good considering the distance from the exchange and I've had no problems with reliability. Customer service was very helpful when there was a delay getting connected due to inter departmental mix ups. So far I would definitely recommend.
Reviewer
moheb
Location
Date
02/03/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
cheap but not cheerful! very slow compared with my previous provider (plusnet) should be the same as both using same BT line!
Reviewer
Kat
Location
Chelmsford
Date
02/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
To be honest this is the worst internet provided I have ever come across. I change my internet provider every year to ensure I am getting the cheapest deal possible. The longest it has ever take is 7 days. Origin Broadband was a completely different ball game! It took them 2 months from me placing my order for an engineer to come out and fit my line. Not only did they not communicate anything to me, on the several occasions I chased them to find out what was happening i was told, we will contact you in the next 2 days. I was told this on 3 occasions, not once did they get back to me. I understand the delay does not solely lie with them as the engineers come from Open reach. But I can say their communication is appalling and in this day and ages it takes 2 months to get internet is really unbelievable!
Reviewer
sarah clarson
Location
essex
Date
02/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
From the ouset communication extremly poor. Sent date for engineer to come, rang origin told them i cannot make that date, agreed to email me with another date (also took their direct email). heard nothing for over a week. When I emailed them they told me they had changed the date but they had not and was offering date i stated i could not do. i emailed this person back stating that I cannot do and proposed other dates -heard nothing. Engineer still came and i called them. I was told that i would be charged for the engineer to come out. I sent the email trail proving this was not my fault, they told me I had to wait 7 days for a decision to be made. I waited 7 days heard nothing, kept emailing but no one bothered to contact me. I got fed up and went through debitcard disputes and got my money back. Bear in mind I gave them £360 pounds up front for a 24 month contract which they very promptly took from my account - shame they don't treat their customers the same way! I have had my problems with Ips before but even after long waits on the phone, putting up with script talking, I was at least being communicated with and things did eventually get resloved. Origin do not communicate, do not try to reslove things promptly and do not follow up!!!!
Reviewer
Lauren
Location
Mitcham
Date
02/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered this broadband on 13th February. Today I write this on 2nd March and still have not been bee provided with an installation date. Have called on x4 occasions, been on hold for 20 minutes each time to just be fobbed off and told they will escalate my complaint...but I never hear anything. Have emailed x5 times and have received x2 responses back days after my original email. Have registered a complaint which has never been acknowledged ad have now requested a refund on x2 occasions because they have taken my money without providing me with a service. Yet to receive my refund or even a apology for the timescales they have not adhered to or their absolutely AWFUL customer service!
Reviewer
Ian Philip Morgan
Location
Wigan
Date
02/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
I signed up for Broadband only at £17.99 a month.
Paid the initial £17.99 while registering. I registered No Phone needed and was quoted £17.99.
I then heard nothing... I waited 2 weeks and got twi identical emails telling me congratulations your Broadband will be connected did/mm .... but no date .
I then contacted Origin by phone and told them I had no Router.
3 days later a router arrives. I connect it up but get no Broadband. There is a note with the router saying your phone line is ########### . I ring this number from my mobile phone and I hear that the line is connected so I hang up.
I then ring Original Broadband and report my Broadband is not connecting. After 20 minutes I'm connected to a man speaking very poor English, advising me to hack into the admin using admin as username and password.... he is very difficult to understand and after 10 minutes he asks me to hold on.... after 5 minuted of holding on, I am cut off.
The next day I ring the help line and get put through to an assistant eventually after another 20 minutes..... who asks questions about the lights on the Router box.
I say there are 2 lights showing and the ASDL light is not one of them. He tells me the Router is faulty after I check the box connections for him, and he will order a new Router for me.
The new Router does not arrive.
Again I spend 20+ minutes trying to get connected to Original customer services..... I tell them about the conversation with the man who said the Router is faulty.
Wednesday 8th Feb a new router arrives.
I connect it up and ha.ve Broadband.
..... Feb 27 I get an email from Original telling me my first bill can be accessed... I try to access the connection but it will not show me my bill.
I then ring Original Broadband customer support to tell them I can't access my bill...... 20 minutes later a man helps me and says there is a fault on the programme in some areas.
I ask him how much is my bill ?
.......... £79.88 he says .
I question this and he says the line had to be repaired but he can see where I am overcharged by £9.99.
Again I question this and says hold the line . I ask him to ring me back on my mobile phone 07733559645 . He says ok, but never rings back.
The next day I ring Customer Services again and speak to a young man called Keenan. Keenan is very helpful and tells me I have been charged for a phone line which costs £48.00 ..... even though I asked only for Broadband connection only. I tell him this is unacceptable and I am not prepared to pay anything more than £17.99 as per my contract.
Keenan says can he ring me back later while he checks with someone.... I say Ok,
Yesterday Keenan did not ring me back 24 hrs after I last spoke to him.
I am seeing my Solicitor on Saturday and will be showing him my conversation and Contract that I agreed at £17.99 a month .....
This is not funny , I'm a 70 year old pensioner with high blood pressure and diabetes ...
GET THIS SORTED OUT NOW..... Ian Morgan
Reviewer
Shirley
Location
Cumbria
Date
02/03/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
It took over a month to get the switch date sorted but I have no knowledge as to why that was. Nice slim/black sci-fi router which arrived about a week before I needed it so that was one thing I wasn't kept waiting for - so far no problems with the standard broadband or the service.
Reviewer
Helen
Location
Mid Wales
Date
01/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Origin have done exactly what they said they would do, exactly when they said they would do it. The customer services are knowledgeable, helpful and friendly. The broadband speed is better than we had with our previous provider (BT) and we have not experienced any breaks in service since we were switched over a month ago. Origin's part of the switching process was straightforward and seamless. So far, head and shoulders above BT for customer service, broadband service and value for money.
Reviewer
Vijay Patel
Location
Manchester
Date
01/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I never normally take the time to write reviews unless I have received exceptional service or an extremely poor service.
Previously, I was with Sky but because our contract expired I decided to shop around for something cheaper. Origin Broadband came up in many broadband comparison websites and I decided to give them a go - what a mistake!
Placed an order with them on 30 December 2016 and was given an activation date of 17 January 2017. On 16 January 2017, I still had not received a router so I gave them a call. I was on hold for 78 minutes when somebody finally answered. I was assured that my router had been posted today and would reach me tomorrow (in time for my activation date).
Still no router - I made constant calls to chase it. I was on hold for extremely long periods of time (90 minutes +) on some occasions. Finally, a router arrived on 02 February 2017 - they should never have bothered. I've had constant problems - the Internet keeps dropping and only works for a maximum of 30 minutes in any one day! Extremely poor.
Tried to contact Technical Support on a number of occasions (again, being on hold for long periods of time) - to cut a long story short, they did all the tests and I am now on router number 4 - still no service! I became extremely fed up so I asked to cancel - only to be told that this wasn't possible as I am in contract.
I wrote a complaint using their online web form and was told today that I can come out of contract 'fee-free'.
The reason I gave 'Customer service' two stars is because when you do manage to speak to someone, you can tell that they are trying to help. A lot of the people are new - for example, a call I made yesterday to chase my complaint lasted 36 minutes simply because the lady was new to the role and didn't have a clue what to do.
My advice is stay away - they are cheap for a reason. Because I had no Internet connection, I had to go out and buy myself a USB dongle with a mobile provider whilst I was liaising with them on cancelling.
Avoid at all costs.
Btw, if you haven't already figured it out, this review was posted because I received an extremely poor service...
Reviewer
sl
Location
Devon
Date
01/03/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Great company and customer service, i wish I had switched broadband & phone service before after many years of sticking with BT. The whole switch was very simple and good reliable broadband. The only reason i didn't give a 5 for overall satisfaction is because the router hadn't turned up the day before the switch & I had to call them to enquire but it did then arrive the day of the switch but I felt it would have been better to have received it a little earlier. Overall very happy though.
Reviewer
Ashok Sadanandam
Location
Chester
Date
01/03/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I switched my broadband provider to Origin two months ago and so far, the experience has been good. I received the router on time, and my line got activated on the date specified. Broadband speed is good, adequate for streaming videos and accessing online media content. I did contact Origin's customer care line once and my questions were dealt with promptly. Only problem I found was the line can briefly get disconnected for a few seconds before coming back up again, mostly occurs late in the evening. But not that frequent at all. Overall, very satisfied with the service and its a good value for money too. I certainly recommend Origin broadband!!
Reviewer
Lewis
Location
Doncaster
Date
01/03/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Amazing staff but Internet often refuses to stream things.
Reviewer
Nathan Feary
Location
Telford
Date
01/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am STILL waiting for someone to contact me with an Openreach appointment for someone to install my new line. Customer service is non-existent. Hold time is ridiculous (over an hour) they do not respond to any Emails, tweets or complains at all. Taken £17.99 of my money and still providing nothing for me almost a month later. Stay well clear of this company, they're taking money and providing no service whatsoever. Will be reporting to Ofcom
Reviewer
George Allen
Location
EDINBURGH
Date
28/02/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Having experienced miserable service from other broadband providers, I am in a position to make a meaningful comparison of service providers and to provide informed comment on Origin Broadband. I have no hesitation and no reservation whatsoever in stating that I have found doing business with Origin's ultra-courteous and ultra-efficient employees an absolute delight and most refreshing. Origin's Broadband gives me not just a Very Strong strength signal but always an Excellent strength signal even though I am on WiFi. The only reason I have given Origin Broadband four stars for speed rather than the five stars that they probably merit is because I am spoilt, so to speak, by the fact that at my place of work we have superfast IT as befits a scientific establishment. I am more than happy to very highly recommend Origin Broadband to all and sundry.
Reviewer
Shane
Location
Derbyshire
Date
28/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Beware of this terrible company. The only reason I chose origin was because it was the fastest in my area upto 74mB ( a lie ) so I ring them to ask about the speed after 13 days and was told the fastest speed I could get in my area was 27mB. So I do a few more checks and other companies say I can get upto 27mB which is true. I went back on the origin site and dos a speed check for my area and phone number and it came back again at upto 74!!! This isn't true and is very misleading. I rang them again and eventually got through to cancelation who said I can't cancel as I'm out of the cooling off period and he became very snotty when I said from the connection date. Now I know why they take 16 days to connect you. Was told I'll have to pay the full cost of the contract, we'll see. So tried to log onto my origin account about 30 minutes later and couldn't access it at all. So cancelled my direct debit when I got home. Now will see what happens as am willing to go all the way to make sure they can't take money for miss selling a service. Either that or I'll be making a trip upto unit 9 ;-).
Reviewer
Huw
Location
London
Date
28/02/2017
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Recently joined and procedure worked very smoothly
Reviewer
David
Location
Staffordshire
Date
28/02/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I changed to Origin in January with a phone and broadband package.(I live in a rural area with a broadband speed that has a max of 3mb.)
The phone changed over as stated but the broadband did not. I phoned and was informed that Open Reach would change me over at midnight but this did not happen untill the next afternoon.
Overall I am very pleased with everything.
Reviewer
upset_customer
Location
London
Date
28/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is the worst I have ever had to deal with. The speeds, when/if you get service are dismal. Streaming on iPlayer is often not possible.
They messed up my signing up by not sending me a user name and password. Then promised to send a router (which didn't turn up). Then claimed Openreach was at fault (it wasn't).
If you want to speak to someone on the phone it will take on average an hour to get through. Each tech support member tells you something different, and there is no communication as to wether the problem has been fixed, what the result is etc. Call backs don't happen, so you're stuck on hold trying to get through.
They refuse to take any responsibility for their awful service and their excuse is that they are 'a growing company'.
Despite the hassle, I am leaving Origin Broadband a week into having their service, it's that bad.
Stay away.
Reviewer
Kiran
Location
Sandwell
Date
28/02/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Best thing i did coming to Orgin. So better than EE great service. And broadband is good.
Reviewer
Alex
Location
Tyne And Wear
Date
28/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Over 3 weeks and still no internet, customer service is a nightmare. They've "lost" replies to emails, different members of staff told me conflicting things. Supposed to get a text and email confirmation of a date after being on the phone which never happened. Going to cancel with them as it is beyond a joke now.
Reviewer
Chris
Location
Sutton
Date
24/02/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Buyers beware. I had a perfectly working phone like, run by EE for the last two hours, but it transpired that Origin had trouble taking over this line. That started a two-month saga back and forth between their pedestrian customer service.
I was told an Openreach engineer would come over to verify that I indeed had working line. He, to my face, confirmed that I did (obviously as I was being serviced by EE) but that he had been requested to change the line/phone number at the cabinet. This all happened without my permission.
Not only was I subsequently charged for this engineer visit (when I was told that I would be refunded if the existence of the line was verified), but EE charged me for an exra month because I in effect had two lines! I had to ring them up to cancel it myself.
That means I'm about 75 quid out of pockect, and have been offered a paltry £25 credit. Terrible, terrible company.
Reviewer
Jason
Location
Liverpool
Date
23/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke of a company, internet been off for 5 daysbive phoned up over 30 times and been on hold for over 2 hours per call!!! They still don't know the problem worst company ever please avoid its cheap for a reason
Reviewer
L Orourke
Location
Salford
Date
23/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not go with this company!,as soon as you sign up they take money out off you account.then I didn't hear from them just 1 email saying I'm in the system a week later I phoned them which took 1hour waiting on the phone then they said it would take another week for the router to be sent...week later no router! So I cancelled it ( anther hour on the phone) 4 weeks later still waiting for my payment they took out and when you phone them they send you to speak to someone else that doesn't answer the phone after an hour so you end up putting the phone down....
Reviewer
John C
Location
Brighton
Date
22/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Please refer to my earlier review of 2016-12-27. Yet more problems have arisen. I've just been onto Origins new portal and glad that I did because in red letters it states that I am behind with my payments. I paid a year in advance for Broadband and a year in advance for anytime calls when I joined. There was an initial payment of £5.16 billed in January and this was taken via direct debit on February 10th and clearly shows on my bank statement as paid. This morning I spent my time trying to contact Origin via online chat (no one answered)I eventually got an answer via telephone and was told to just ignore the red letter demand and that it was "probably teething problems". I don't want to "just ignore" it. I want them to delete the demand so that I know that it's not going to get worse as red letter demands do. This company has been a pain in the neck since I joined them. I wish I hadnt.
Reviewer
Maryam
Location
West Yorkshire
Date
22/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Opened up 2 accounts on the same day 23/01/2017 for 2 properties. Then we cancelled one of them on the same day as we have decided to landline free in one property.Telephoned the same day to cancel only for wrong one to be cancelled - we found this out 7 days later. 3 weeks after our connection date still without internet. Found out today the wrong one is still connected. No refund of the cancelled contract and unable to get through on the phone. Webchat no use as i keep getting told a manager will contact me - they don't. No replies from provisioning. Don't care how cheap a service is, if there is no customer service then it is a waste of money. Going to cancel everything with them and go elsewhere....
Reviewer
Alex H
Location
Milton Keynes
Date
21/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Originally took well over 20 days to get me live on ADSL and I've been waiting 22 days to go live on fibre without ever being contacted. I've contacted them multiple times and have been told each time that they have no news on an upgrade date. I've been waiting so long that the BT website no longer says that fibre is available as it is over capacity. I waited MONTHS for it to be available and they potentially make me miss out by being so incredibly slow. Unbelievably poor service - Keep well clear
Reviewer
Adam Jones
Location
London
Date
21/02/2017
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Dependent on Openreach, which is fine but they didn't seem to be able to contact Openreach to determine the problem with my service. Went almost 2 weeks with no service despite being told multiple times that it'd be online within 24 hours or they'd explain the fault. Often long wait times, although WeQ4U worked fine so didn't bug me much. Extremely cheap prices, especially if paid in advance.
Reviewer
nmarchini
Location
London
Date
18/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I moved to Origin Broadband as it was cheaper than Sky, now i know why. The only way you can interact with them is over the phone, there is no email support and no web ticketing facility, the phone support lines have very very very long wait times. I've never actually been able to get through. I contacted them on Twitter and they send me a direct message saying they would arrange for someone to call me ASAP. I've been waiting over week so far with no phone call
The speed compared to Sky is terrible, lots of buffering and visibly slow pages load times.
If I could give them zero stars I would have.
Reviewer
Mike Ferris
Location
Cumbria
Date
18/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I placed an order to transfer my phone and broadband to Origin in December 2016. According to Origin they have been providing my telephone line since January 31st. However I'm still connected to my old provider network and still paying them. Origin haven't the vaguest clue about telecommunications or customer service. They do, however, excel in one area and that is taking money. My advice would be to avoid them at all cost. Find a proper supplier.
Reviewer
Seb
Location
Brighton
Date
17/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Origin connected me to the wrong service initially. I ordered fibre and got ADSL. Calls to tech support and customer support generally have 40-70 minute hold times. They promised to fix the problem, but didn't. Promised a refund, which was never received. Included hidden charges in the first month's bill making it THREE TIMES the advertised amount. They promised to remove these charges and never did. Disconnected me without warning while trying to switch over to the correct service, and I was without a connection for 2 weeks. I've been with them for a month, in that time I've spent almost 8 hours total on the phone trying to sort out the mess they've made. They've missed 4 promised call-backs, failed to send updated bills twice, failed to reply to two emails. I still do not have a refund and am being forced to raise a complaint externally in order to attempt to recoup my money and leave this awful company. Avoid.
Reviewer
Marzena
Location
London
Date
17/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid this company!!! I've been waiting from December (today February 17th) for any news regarding my order. Have to chase them on different occasions always talking with friendly staff, however being given different information. Never the right one. An appointment with an engineer to set up my (existing!?!?!!) phone line never been notified directly only when complained over the phone!! ABSOLUTELY WASTE OF TIME!!! AVOID!!!
Reviewer
Zana
Location
Manchester
Date
16/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service, joined 01/01, no internet for 20 days. Hours holding on to speak to customer services and tech- please ring the number from their website and check this before signing. Promised call backs and Engineer visits- none happened. Are refusing to refund.
Reviewer
Marcus
Location
South Yorkshire
Date
16/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up last month to switch over to Origin from my current broadband provider. They were quick enough to take the initial £17.99 fee but after that there was literally zero effort on their part to make any contact or update me on how the order was progressing. Emails went unanswered, live chat attempts were ignored and on the 1 occasion I managed to get through to the helpline (after hours of aborted calls/waiting on hold) the only thing they could tell me was that my order was showing up as delayed for ‘unknown reasons’. Call centre promised that someone from the technical department would call me back to explain more - unsurprisingly that didn’t happen.
Thankfully I was still (just) within the 14 day cooling off period so emailed them to cancel and ask for my money back. Over a week later and they still haven’t acknowledged that or issued a refund (have just sent off a second message which includes a threat to report them to the ombudsman if they decide to ignore me again).
Don’t be sucked in by the cheap prices, this company are totally unequipped to cope with the increase in customers they are dealing with and chances are you will get absolutely nothing for the money that you give them. AVOID!!!
Reviewer
leanne
Location
wakefield
Date
15/02/2017
Comments:
poor service even worse costumer service on hold just under a hour most times to be cut off emails ignored broadband lost all service after 5 days and 4 weeks later still no internet and no luck getting through to anyone who works there
Reviewer
Mrs Allan
Location
North Yorkshire
Date
15/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dont go near them, I signed up on 10/1/17 am still waiting for my Broadband, they didnt send me a router, after a week they sent 1 that didnt work, I gave them another week with over 4 hours spent on the phone to them and got nowhere, false promises and BS. so sighned up with EE,Origin then charged me for 2 months supply, when I had had non. So looks like small claims court, I have never dealt with such a BAD COMPANY. DONT GO NEAR
Reviewer
Dani
Location
Teesside
Date
15/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID THIS COMPANY!
Been with Origin for just over 2 months, only chose them because they were the cheapest at the time, big mistake. It's fair to say if you buy cheap you get cheap! Got through to the sales team fairly quickly (no surprise there!) but if you need to ring customer services or technical support expect to be on hold for over an hour and a half, (I even had time to make an entire chilli con carne and wash up before my call was answered!) Anyway my Internet cut out 8 days ago, and I've been on the phone virtually every night for hours on end trying to get it resolved. To be fair to them the staff are very friendly and try to be helpful but they are not trained to a high enough level to provide useful advice, so I've been passed from pillar to post only to be told there's nothing they can do to help me until they speak to an external company. I was promised they day my internet went down that I would be contacted within 24hrs but heard nothing so I've wasted several evenings waiting on the phone to them and the problem has still not been resolved!
So I am now effectively paying for a service that I don't have with no guarantee that I will get the money refunded to me, or at least not any time soon.
This company clearly do not have the man power or the training to provide an good level of service to its customers, something which it promises to do in the terms and conditions.
Avoid at all costs, don't be tempted by the low prices it's honestly not worth the chew!
Reviewer
Den
Location
london
Date
15/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have only been with them for a month and they are the worst for customer service.
The broadband speed and switch happened smoothly and no problem so far (touch wood).
the issue i have had is:
i paid upfront for the year but they still have taken out direct debit for the first month.
I have emailed the billing email address - no response
i have emailed the complaints form which promised 7 day response - no response.
i tried chat - it states wait time as 1 minute but theres no one there.
how can they win awards for best provider etc?
i plan to complain to the ombudsmen but i have to wait 8 weeks since i first complained. i suggest this as the best course of action for everybody who has problems because if everybody complained - then they have to take notice of us, the customer, as a collective.
They are new - and i think taking to social media and complaining through the regulatory body as the most effective course of action.
Reviewer
Yilmaz Ercan
Location
London
Date
14/02/2017
Comments:
Avoid at all cost do not pay anything to this so called company who doesn't answer calls and do not give refund. Order cancelled as it was taking forever to get intouch with them to see when they will actually start my internet. Now trying to get my money back for the full years cost and i am on the phone waiting at least an hour each time and its excuses after excuses for why they have not refunded me yet. Every time they say sorry and promise they will refund within 48 hours and still no refund. Please do not use this company. They shouldn't be allowed to trade.
Reviewer
Dave C
Location
Sheffield
Date
14/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have they robbed me? I cancelled my order 30 minutes after placing it and I still have no refund after five calls to them (I note that the payment was processed within minutes).
Reviewer
Peter
Location
Stockton on tees
Date
14/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company, no communication from them for weeks, rude, unhelpful and couldn't care less. Service is a joke, makes dialup look good.
Do yourself a favour and avoid these cretins like the plague. Only good thing they did was refunding my money ey...
Reviewer
David Marcer
Location
Gloucester
Date
14/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These people reach a new low in customer service. Said they want access to install the phone line. Said I already have one, why do you want access. Since then no response by e-mail, music on hold for ever, online chat ignored. I am now going to try to cancel the order. DO NOT TAKE THE RISK OF COMMITTING TO THESE PEOPLE.
Reviewer
Bernice Read
Location
Nottingham
Date
12/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company, no communication from them for weeks, rude, unhelpful and couldn't care less. Service is a joke, makes dialup look good.
Do yourself a favour and avoid these cretins like the plague.
Reviewer
Adam
Location
Hampshire
Date
11/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waited over a month with no communication for switch. Once that was done have found speeds to have fallen from 20mbs to 3mbs.
1hr 20 mins to speak to person who could not help. She has escalated my call and now I am on 2hrs and 40 mins and counting. Pretty shocking.
Reviewer
Swat
Location
milton keynes
Date
10/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very bad service over all.
Its just been 8 days since I took the broadband connection and I'm issue with connectivity. Network connects drops frequently and when I call customer care I end up waiting 1 hr each time before i can talk to someone.
Bad experience :(
Reviewer
robert langdon
Location
n wales
Date
10/02/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Joined origin from talk talk .A big mistake ,so far . Talk talk gave us 15mps .Origin gave us 12 MPs on start up ,this has fallen to 5mps, plus intermittent loss of broadband altogether .Trying to contact them is a joke , unless you like listening to endless music . I gave up after 40 mins.
Reviewer
Paul
Location
Hampshire
Date
10/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up with origin but then decided to cancel within the 14day cooling off period.
After several emails asking for initial payment refund still no reply.
Customer service line never gets answered.
Reviewer
OVERLAND
Location
Northampton
Date
09/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AWFUL. NEVER EXPERIENCED SUCH BAD CUSTOMER SERVICE,EVER. Absolute nightmare to deal with.
I signed up with them and they over charged me. So I tried chatting online but they never answer. Tried phoning, was put on hold for ages. Finally got through, person told me I had UNDER paid so I said I'd decided to cancel as I'd lost confidence in their ability to run a company and I'M STILL WAITING FOR MY REFUND - as they took the money AFTER I'd cancelled. They don't answer emails, they don't answer the online chat and their billing department is only open during working hours. AVOID AT ALL COSTS.
Reviewer
Edward Ellis
Location
Shropshire
Date
09/02/2017
Ratings
Satisfaction
2.00 stars
Comments:
Switched to Origin Broadband, huge mistake. Left waiting on the telephone for ages, before then speaking to incompetent childish operators. Then switched to a different department, and waiting for ages before the line goes dead. Tried web chat but nobody responds to your messages, also tried emailing them, but again no response. Still don't have broadband, the nightmare continues. If I could have given no stars for the above I would have done so.
Reviewer
Licia Bernardini
Location
Glasgow
Date
09/02/2017
Comments:
Zero service Zero internet Zero stars
Reviewer
Licia Bernardini
Location
Glasgow
Date
09/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Most Terrible service/experience/waste of time ever! And since I have already spent hours on the phone trying to speak with someone (last call 2 hours 15 minutes!) and when I do speak with someone they do NOTHING I'll stop wasting my time! the list is too long!!
Reviewer
Jordan
Location
Portsmouth
Date
09/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
It's been 2 month I have Origin, it is the very worst experience with broadband I've ever had:
Started with a connection speed slower than 2G cellular, for 2 / 3 weeks. They fixed it...
And now it has been 3 times my internet connection just stops for a couple of days out of nowhere.
Been in contact with support 5 times total, more than 45m wait average, and their claim to have technical support 24/7 is a lie.
Simply awful.
Reviewer
Emily
Location
North East England
Date
08/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with origin since Dec 16, had problems ever since and wish I went with a more expensive and reliable company. Very slow Internet connection can't stream anything and if one person is using wifi, the other can't.
Recently my Internet totally cut out and after waiting over an hour on the phone I was put through to someone who said they are only trained at level 1 support and don't have the experience to help me yet. After waiting a further 20 minutes I was put through to someone else who also couldn't help me, they said they'd ring me back within 24 hours, they didn't. So after 24 hours I rang them back and was waiting for an hour again to be put on the line with the same man who was level 1 trained only, what a joke! Of course he couldn't help me so I was on hold for a further 1 hour to be told by some "level 2" that I could be waiting a few days because they need to wait for another company to tell them what's the matter with my Internet.
He explained to me that they do need more staff and they can't help as much because people aren't trained. I thought this was very unprofessional. They get plenty of money of us and they don't buy expensive Internet modems. They buy they of Amazon for around £20.
Avoid this company at all costs, you get what you pay for. It's cheap and slow and awfully rub. Once you buy with them you can't get out of the contract unless they can't fix the problem in 8 weeks. But this doesn't count for slow Internet. I'm kind of hoping they can't fix mine for 8 weeks so I can get a full refund and go with someone else.
Reviewer
doddle
Location
Hampshire
Date
08/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I am on Origin Broadband on ADSL and have been since June 2016 having moved from TalkTalk, what a mistake.
I asked if I would be on their network and with an LLC connection and was told I would be, not true I was placed with Vodafone a company I would certainly not go with due to past experience of their mobiles.
The connection is unreliable with continual dropouts, slow page loading and slow speed.
I requested the CEO contact me regarding the poor service being provided by Origin and Vodafone but needless to say that was unanswered.
I am looking forward to June and ditching them at the first opportunity and would advise anyone considering Origin Broadband to avoid avoid and go with another ISP or regret it. Cheap they maybe but that is the only thing that can be said.
Reviewer
Ryan
Location
South Yorkshire
Date
07/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where do I start with this company, rang to switch from standard broadband to fiber was originally estimated 4-7 working days 7 days past no email or confirmation so rang was told it was going to be 10-14 working days. Asked about the router and was told I would recieve one in the next couple of days no router arrived so rang to ask for my live date and router tracking to be told no router order had been placed and still no lice date but was promised a router sending out that day and that I should expect a text within 2 days. This came and went still no router or text so rang again each time ringing spending upwards of 45 minutes on hold. After day 20 rang and asked what the hold up was and was informed the order had not even been placed for any upgrade even though the service was already showing the upgrade on my bill and that I was to now wait an additional 14 days. I asked to leave and was offered a discount on my firat bill I accepted on the provisions that I would deffinatly be connected within 14 days. After 8 days I recieved a text with my live date "thumbs up" but my bill was showing that I owed the full amount rang to complain and they was unsure why they hadn't applied the reduced rate. The day came to the switch and lost my connection so plugged in the new router and waited a few hours nothing happened so decided to ring and ask why my internet wasn't working 2 hours and 15 minutes on hold to be told I had to wait while 12 oclock midnight before they could do anything. Please avoid this company used to be great but has expanded too fast and now is so poor and so unreliable that tell lies and just generally don't have a clue about anything.
Reviewer
Luchesar
Location
London
Date
07/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Terrible service!
I joined Origin Broadband because there were good reviews above the average.
It took them 24 day to connect us during which I had to stay at home 2 times assist Origin Engineers. This is not acceptable service.
The speed is below the average and extremely unreliable. The router doesn't work anywhere but the room it sits in so if you want to have internet in your kitchen won't work.
The worse yet is the router restarts every now and then which require full reconfiguration which is about 25min every time you switch off the router or there is electricity cut or the router restart's itself.
I am seriously thinking of loosing the money until the rest of my contract and going to a different provider.
Reviewer
Esiotrot
Location
Swansea
Date
06/02/2017
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have no issue with the broadband whatsoever. It's reliable and fast enough to stream tv and videos while still offering internet to everyone else in the house. I bought the upfront annual plan but there is now an issue with them trying to bill me for additional costs. I am certain it is an admin error on their part but I just cannot get through to their customer service team to sort it out. I've spent in excess of 5 hours trying to get through to them. It's very frustrating and makes you wonder what sort of employer they are (under resourced?).
It's a shame because it is so refreshing to have really good internet backed up by a UK based call centre.
Reviewer
Sarah
Location
Warwickshire
Date
05/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Origin have clearly expanded too fast are unable to provide a basic service. 17 days after switching over I am yet to be connected and so have been without broadband for almost 3 weeks. I have phoned around 12-14 times spending in excess of 10 hours on hold to them. Unfortunalty I paid up front for the year- £172.49 and they refused to let me cancel a week in stating they had '8 weeks' to fix he issue.
Reviewer
Nigel A
Location
Oxfordshire
Date
04/02/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Although the basic service is fine, they have no customer service whatsoever, not even bothering to reply to online chats or email, let alone answering the phone.
AVOID
Reviewer
Dan
Location
Hertfordshire
Date
04/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Having attempted to switch broadband from Sky to Origin Broadband using your website, Origin took payment of £17.99 then failed to send out a Router, I complained to them and eventually cancelled the order due to poor customer service. They have failed to issue a refund within the second time frame given, when i called up today the male on the phone who refused to give his name, then put the phone down on me.
Very poor wont again.
Reviewer
Cashew
Location
London
Date
03/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID!!! Engeneer came and could not install the line, Origin insists Broadband is live and working which is just not true. Called and emailed costomer service several time, they always promised to get back to us with a solution, which never happened. Last time ended up in hold for 1,5 hours. Waiting since three weeks for broadband or at least any answer. Ridiculous.
Reviewer
John Tavender
Location
Bristol
Date
03/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
An utter disgrace, appalling service kept on the phone for hours on end, never do what they say. How on earth anybody can conduct business like this is completely beyond me. Don't touch them with a barge pole is my advice... biggest load of crap ever
Reviewer
simon
Location
ruislip
Date
02/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Rubbish. Been with them for 2 days. Internet keeps dropping out, tech support non existent customer service just fob you off. Took them 31 days to connect me. Wish I never went with them. Choose someone else
Reviewer
Paul Clark
Location
Bradford
Date
01/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
3 days ago i was on plusnet standard ADSL with 22mbps down and 1mbps up.
Origin router arrived half way through the day of activation and took all night to boot up!
After about 5 resets of the router to get it to sync, it finally did and now the speeds are 1mbps down and 0.03mbps up!!! Ping is 600ms. The limited up starves the download so i effectivly have dial up internet. Tech support takes 30 mins to get through if you don't get cut off.
3 days and no internet. This is unacceptable. Going straight back to plusnet.
Reviewer
Nigel
Location
Silverstone
Date
01/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
An utter disgrace with appalling customer service. They never respond to emails and never call back when they say they will. Endlessly on hold and liars, been waiting for a refund well over the 14 working days they state. DO NOT USE THIS COMPANY!!! They take your money and hold on to it. COMPLETE RUBBISH
Reviewer
David
Location
Uk
Date
01/02/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I've had origin broadband for about 4 months now. My initial experience was terrible and I had no broadband for over a month, this was partly the fault of BT (openreach) and partly the fault of origin. They clearly need better training of staff to deal with faults and a lot more people to answer calls. In my view a lot of the issues are to do with the routers they send out, they sent me two, neither worked, I ended up using my old one from my previous ISP. This worked but as others have pointed out the line kept dropping. I eventually got a working router from origin and this did improve things and I have had no line drops now. I actually changed the settings in the router to protorise stability of the line over performance. My origin line is on the Vodafone network and I suspect the issues others are having with line drops are related to Miss configured routers (Vodafone use different default settings to most ISPs). If you are experiencing line drops I would advise you to phone origin and check your router settings. I would also advise origin to fix the issues they are having with routers being sent out dead and invest in a proper router with fixed firmware and roll out updates and fixes remotely like all other ISPs. It's a shame and they seems to have a lot of trouble getting people connected but once you are connected and correctly set up it seems fine. The price is great if you just want basic adsl, I would be happy to pay an extra £1 a month to fix the issues I have had. They are still cheaper then the standard rate of all other ISPs and I hate switching it's too much hassle.
Reviewer
Licia Bernardini
Location
Glasgow
Date
01/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waited 2 weeks for technician to come and fit box. Internet stopped working pretty much straight away, 2 weeks later still trying to get it sorted while paying the bill! Phoned Origin 3 times, waiting on the line for answer up to 35 minutes! to be told I need to wait for a technician to be in my area!! Raging, terrible on every level
Reviewer
Freddie
Location
Bangor, Co. Down
Date
01/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I placed my order with Origin at the start of January after being let down by BT. Big mistake. Still haven't received my box and can't get hold of anybody to find out why. They've taken my money though! Terrible service. Will be doing all I can to cancel and get my money back.
Reviewer
Slc
Location
Liverpool
Date
31/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting! From waiting a month for the router no internet connection for a week when we eventually receive the box! My husband had to fix it!then hidden charges! 2 hours on hold rude obnoxious telephone handlers! We were told £17.99 then bill is £73.! Absolutely appalling and wont let us cancel! Stay away!!!
Reviewer
TA
Location
London
Date
31/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Appalling customer service. Never call back when they say they will. They do not reply to emails. Endlessly put on hold. Be warned DO NOT GO WITH THIS COMPANY!!! They have taken my money and I still do not have broadband...they still can't tell me when it will be connected. RUBBISH
Reviewer
Zana Iqbal
Location
Manchester
Date
30/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service, telling me that I cannot vancel. 'Live' date was 25th, have had no internet for 6 days, keep being told theres a faultbwith my line, had been with TalkTalk for over6 years and never had an issue with the line. Won't refund, call wait time is over an hour!
Reviewer
Michael
Location
London
Date
26/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Abysmal.
On the day of connection the internet did not work. On the day after it did not work.
I managed to get through to technical support after a long wait and they were able to make some changes and the internet started working. Happy days!
However I then found that every 30 minutes or so the internet stopped working, I had to keep rebooting the router. I thought this might settle down but it continued. I tried to call technical support and was on hold for 52 minutes and then was cut off!
DO NOT USE THIS COMPANY! The internet service doesn't work and you can't get through to technical support. At a loss what to do and have no internet at home!!!
Reviewer
Tibs
Location
London
Date
25/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had problems since day 1, wish I never signed up. When I ordered the service I did not hear a peep for over a month, until I got a call to say that BT would be connecting my line the next week. Their communication is abysmal, I received no email or anything from them even after the line was set up, luckily I am technical so was able to set the router up myself. The line was connected on 18th Jan but I experience drop outs every 30 minutes on average, sometimes every two minutes in the evenings. Every time I try and call tech support I wait for 30 to 40 minutes before I get mad at the phone not being answered and hang up. I don't have time to be wasting on the phone like that! No matter what time of day I call, I experience these wait times. I have tried mornings, afternoons and very late in the evenings, on weekdays and weekends. Yesterday I reached the end of my tether and spoke to customer services to cancel the line and the woman told me that I would have to pay upwards of £300! When I asked her for what (as I am on the deal that you paid £172 for the year) she vaguely suggested "services". Totally ridiculous. She said that if I wanted to leave the contract I had to raise the issue with tech support and if they don't sort it within 8 weeks, then I can leave. I said how am I supposed to raise the issue with tech support if I cannot get through on the phone?
Eventually she gave me an e-mail address to send logs to but I am not holding out any hope of ever receiving a response.
DO NOT go with Origin - you will regret it. Go with a provider who actually are able to answer the phone to provide support!
Reviewer
Ivana
Location
Scotland
Date
24/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish I saw the reviews before I signed up. I have placed an order before Christmas and eventually was advised the service would go live 10th of January. It did go live on the 12th but a week later stopped working again. Technical support impossible to get through to, have been waiting on hold for more than half an hour several times and once actually managed to get through just to be told that there was a problem but they couldn't fix it and would get in touch within 48 hours. Not heard from them so far and impossible to get through to them. Just wasting money on mobile broadband while their service is not working. Very unhappy!
Reviewer
Alan Hinett
Location
West Midlands
Date
24/01/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I moved from Sky as they decided to increase their charges without notifying me first. Checked the internet and Origin appeared, offering a very competitive price, £7.00 a month less than Sky and a speed that was much faster than I was getting from Sky. So, it was a no brainer, I went for it. BIG BIG mistake. After about 3 months the speed dropped to a snails pace. I was told that an engineer would have to visit to discover the problem, the engineer never arrived. They sent me a new router, which worked for a couple of weeks and then back to snails pace. Although I had threatened in the past to leave, I kept providing them with another chance. But now and on numerous occasions the service has disappeared completely. After many attempts to get through to Origin, I yesterday sent them an email stating that I required to cancel my agreement and i'm off to TalkTalk, although it costs more per month at least I will have an internet connection.
Reviewer
RT
Location
taunton
Date
24/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have to tell you how disappointed and annoyed with Origin I am ,for an award winning company I can’t believe how bad the service has been and continues to be .
Decided to change from John Lewis ( no problems ever ) to Origin ( on price ) at the end of Nov 2016, received confirmation email telling me I was in the system, then nothing for weeks ,no communication at all, no router nothing , apart from a survey email asking for ratings , I phoned Origin 23rd Dec ( 1¼hours ) to find out what was happening, nice polite chap told me I was booked in for Jan 5th 2017 fine.
7.45am Jan 5th morning Open Reach engineer called me and said would call and fit line ? Already got good line, after he was finished, I was told that I would keep my existing phone number which was important to me as many of my business contacts phone me at home on this number.
I phoned Origin (1½ hours) that day to enquire about a router as I still had not received, a few days later still no router.
I noticed that I had not received any phone calls from anyone, so I phoned my land-line from my mobile, I couldn't get through because my number had changed without anyone telling me ! .
Phoned Origin ( 2¼hours ) Jan 7th to try to sort out, polite but ,no help, no router.
Thursday 12th two routers turn up in same post both set to old number, phoned Origin again ( 2 hours ) but did get working, no luck getting old number back, was told would get a call back from tech team , nothing, 13th Jan I phoned ( 2½ hours ) again still no luck getting number back ,14th Jan tried “live chat” on web site ( 1¾ hours ) was told ( politely) would get a call on Monday 16th from tech team ,still waiting for that.
So after all this stress I should be getting good broadband speeds ? No chance, download speed between 0.44 / 0.99 mbps / upload 0.30 – 0.34 ping 58.50- 64.50ms ( BT test ) wired to router in evening , which makes it very slow to use , used to get about 1.2 -1.5 so never very good, but just about useable, just can’t find the enthusiasm to phone again and waste a few more hours of my life on hold listening to Brain Blessed telling me they have had better days .
I can honestly say I wish I had not changed to this company, I also feel that I would be justified to cancel my contract without penalty and be reimbursed any monies already paid if these problems are not resolved in a reasonable time and manner ,starting with an apology .
Reviewer
Chris Coulter
Location
London
Date
23/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Joke company. 90 mins to get through to tech support! Broadband drops out constantly! AVOID!
Reviewer
dave
Location
stoke on trent
Date
23/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish!
A single webpage struggles to load, advertised upto 17mb speeds VERY MISLEADING, try 250kbps!
On hold to technical support forever still waiting for a reply, the worst service ever, avoid like the plague!
Reviewer
Michelle
Location
Greenock
Date
22/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been waiting for a connection since October 2 routers later my son still can't watch anything on youtube they told me I was in contact for 18 months even though I have not been able to use Internet they told me only way would be to get fibre so here I am waiting for another weekend for it to be fixed when you call your on hold for over a hour then cut off no call back rubbish company feel trapped in to longer more expensive contract
Reviewer
Christine
Location
stockport
Date
22/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
connection date came and went, after hours of being left on hold i was told there was a technical problem which could take upto 8 weeks to resolve, told them i would like to cancel just to been told it would cost me over £200 even tho my service as never started, how can that be right?? my advice is to avoid this company and go with a well known named company instead ,
Reviewer
Andy Perrins
Location
Derbyshire
Date
21/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After being with Sky and Plusnet over the years, I though it was time to give move. I was really impressed with the marketing and claims around customer service and reliability and so signed to the £17 package. Everything was fine until I actually go connected and quickly realised that my broadband speed had dropped from around 8 to 10 mps to 3.5 Mps. I managed to get through to customer service for an online chat and they confirmed that Open Reach would be asked to make some adjustments. A week later and nothing has changed and despite attempts to contact Origin they are unreachabke via Twitter, email and online support. t least with Sky you eventually got hold of someone. Don't be fooled by this bunch of fly by nighters!!!
Reviewer
Artur
Location
Bournemouth
Date
19/01/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Worst customer service ever.. its like they have one or two people answering the phone.. Average waiting time for someone to pick up the phone is over an hour !!!!
My advice avoid this company.. singing up with them was the biggest mistake iv done.
Reviewer
Sarah
Location
Bedfordshire
Date
19/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I'm sorry to say our experience so far with Origin is not good. Our internet package with phone line included was supposed to start 4 days ago, and is still not working.
My husband has been on the phone with them 5 times, waiting in a phone sue for 45 minutes before he could speak with anyone, and each time got fobbed off with an excuse about why it was not working and told to wait some more.
We have been without any internet in our home for 3 weeks now, and its starting to make life very difficult.
It's still not clear what the problem is and it doesn't seem like its going to work any time soon. The communication from Origin about what is happening is pretty bad.
We set up and paid for our contract on 26 December, nearly a month ago, and have received precisely nothing since.
No sense of urgency about it from Origin, so hoping this review might spur them into action!
Reviewer
Kelvin
Location
London
Date
17/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly I regret going with these guys so bad. Every time I call for customer service I wait for 30-45minutes. It's an absolute joke. They aren't useful whatsover. The internet keeps disconnecting and is considerably slower than my previous provider. They bullshit and make excuses when we both know they're full of it. Don't use these guys, at all. I wish I read reviews properly.
Reviewer
Sally
Location
Angus, Scotland
Date
17/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Comments:
I was supposed to be connected on 5/12/16. Hub had arrived. BT were to connect line, they came as arranged. Told me line allocated was in use elsewhere so would need another engineer & that would be done in 24hrs. I am still waiting! Have contacted Origin customer service & I have to say they are more than helpful. They are unfortunately at the bottom of the line as far as BT/Open Reach are concerned! BT, TalkTalk, & whoever else come before Origin! Sad, but that's the way it works apparently.
I unfortunately will be requesting a refund for my paid up front & unused line rental.
(Please note: I already have broadband supplied by Origin for another property which I am more than happy with but already had a phone line in use)
Reviewer
Rach
Location
Durham
Date
14/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is an absolute joke!
I moved to a new area and needed fiber, on finding a deal I rang to see if I could go for the deal, the lady I spoke with ( Rachel ) told me everything I wanted to hear and said I would have no activation fees, within a couple of days I received a text to say £48 pounds would be taken from my account I rang to find out what for and was told it was my activation fee??? I refused to pay it and asked them to look at the notes of all I had been sold they then kindly offered I pay the £48 in instalments, which I kindly refused and asked to close my account, it was then that I found out they don't even cover my area for fiber and I had been signed up for regular broadband but paying the amount I had agreed??? I am currently awaiting the money they did take off of me to be returned and after cancelling the broadband with no apologies or explanation as to why I had been misled I had to phone the company two more times to get conformation that the account was actually closed!
I would seriously avoid the company they are a complete waste of time!
Reviewer
Ian
Location
Wooburn Green
Date
13/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Terrible company. Avoid. My download speed is noticeable slower than with SKY. After hanging on for 45 mins on the phone I gave up. I then got through after hanging on for another 45 mins.
I also sent an email and I have never received a reply to this date.
The prices are pretty good but avoid this company. I made the mistake of deciding to support a smaller provider. Don't waste your time with this lot.
Reviewer
Bruce
Location
Cambridge
Date
08/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I signed up to Origin at the start of November, paying for a year line rental and broadband in advance. Apart from a payment receipt, I received no correspondence from Origin regarding my switch. I had to contact them to arrange the switch date. When this date came, my broadband disconnected from my previous provider but I could not connect to Origin as they hadn't supplied the username and password for the connection. After live chatting online, this was supplied. A few weeks later, my previous provider tells me that only the broadband switched, not the line rental. Therefore, I had to contact Origin again to get this switched. It was done three weeks after the broadband, in which time my previous provider was billing me at their full price. To add salt into the wounds, Origin then sent me an incorrect bill. Not only were they billing me (at a random amount of £9.99 per month) for a period I had already paid for upfront, they included several weeks when my previous supplier was billing me. The telephone service was almost useless when I called to query this bill. Needless to say, I cancelled the direct debit as I have already prepaid for my service. As soon as the contract ends, I will be switching away.
Reviewer
Tom
Location
London
Date
07/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Worst service ever. Purchased the yearly broadband package way before Christmas and than I was told no broadband will be installed before January.
Tried to recover my money which goes extremely slow.
Avoid.Avoid,Avoid.
Bunch of amateurs with terrible customer respond/service
Still waiting for my money, absolutely unacceptable.
Baddd.Will spread the word for sure to stay away from them!!!
Reviewer
Theo
Location
Wells-next-sea
Date
04/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
At this point Origin have effectively stolen £18 from me. I bought one of their packages online on the 4th of November las year, and despite repeated calls to their call centres (along with spending a total of over an hour on hold), each time I was promised a connection date yet nothing would happen afterward. One month later I had still not received any communication about when my activation might take place, so I rang up, and said I expected a refund and for my contract to be cancelled or I would get trading standards involved. Despite a promise over the phone that a refund would be issued, I so far have still not had my money back nor any written confirmation that my account is closed. Do yourselves a favour and avoid these complete wastes of space for your own sanity
Reviewer
Mo
Location
Norwich
Date
03/01/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
5.00 stars
Comments:
Pros: Good value for money, good router, very easy to set up, reliable adsl service so far.
Cons: wait for 15-20 min every time you need them (billing and technical service onevtime each) I have the basic ADSL but I'm getting 3-5mb/s compared with 6-8 with plusnet my previous provider.
Reviewer
George
Location
Bexhill
Date
02/01/2017
Ratings
Customer Service
1.00 stars
Comments:
Tried to buy Origin. No answer on 1st Jan. No answer on 2nd Jan on Chat or phone line. I know it's a bank holiday but NO staff?
Queried on Chat whether Talk talk router is suitable. No answer, so so much for 24/7/365. Looks as if they are simply not ready to work across UK. A pity.
Reviewer
James
Location
Billericay
Date
29/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ordered on 30 november. After 1 month I haven't received any service or email yet, but got charged straight away via direct debit. Customer service (web chat) is always answered by the same person (Angelina) who I keep chasing myself. The first time I contacted her, she told me that I would go live within 3 weeks. Today she tells me that the engineer will activate my phone line tomorrow and that the go live date takes another 7 working days after the phone activation. I told her I would cancel everything if I don't get broadband soon and she immediately threatened me with charging costs. I find that very customer unfriendly! So far I'm not pleased. I will write another review lateron with the outcome.
Reviewer
John Carter
Location
Brighton
Date
27/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I joined Origin on 07/12/16 and paid a year in advance including one year anytime calls.
I paid a total of £232.49. My contract ends with my current provider in 3 days.
Origin have not been in contact with my current provider so I will have to continue paying my current provider.
I contacted Origin on the 21/12/16 to find out what was happening and why I had heard nothing. They said they would look into it. Again nothing happened and no contact from Origin. I have today spoke to a chap at Origin who although very polite and apologetic was unable to tell me why nothing has been done or why my current provider has not been contacted or why the woman I spoke to on the 21/12/16 has done nothing to rectify the situation.
Origin have not contacted me at all since they emailed a receipt for the £232.49 three weeks ago.
I will keep you updated. Although I will probably demand a full refund within the next week as this company in my opinion is unprofessional and is quick to take money only.
Reviewer
Suzanna
Location
Maidstone
Date
22/12/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Signing up with Origin was easy online. However still no router a couple of days before "switch-over" day. However, a quick call (ditch the Brian Blessed menu voice please!) got all-systems go and switch over was seamless. Great responsive service. However, I note the line does drop frequently (only for a few minutes several times per day) which didn't happen with previous ISP. Great job tho, well done and great value BB.
Reviewer
Syntarsus
Location
Sheffield
Date
18/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've been using Origin Broadband now for 5 or so years and I would thoroughly recommend them.
The connection is both fast and reliable. My house sometimes has 3 people watching 3 different streaming HD videos without any problem. When I've occasionally checked the broadband speed with an online checking service the speed has always been very close to what it is meant to be.
On the rare occasions I've had to contact them I particularly like the staff. They are sincere and polite and most importantly seem to know exactly what they are talking about.
Unlike the bigger providers the service is also uncensored so you can visit any site you please.
The modem-router that comes with the service is a good quality model (I got a decent Asus model) which has lots of options and is well above the basic models.
The cost is probably a bit more than some other companies but for me the extra cost is justified by the good service I get.
Reviewer
G Boardman
Location
Thurnscoe
Date
18/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Fantastic service from a great bunch of people. Always helpful and fast with responding to any issues that may arise.
Reviewer
Neil Gethin
Location
Doncaster
Date
17/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Origin offer an excellent service. I have been with them for over 18 months. Never had any problems service wise and when something went wrong they were very efficient and kept me informed. Speed is only an issue I think due to issues outside their remit.
Reviewer
Mr Glyn Davies
Location
Rotherham
Date
16/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very little issues with Origin but when I did they were quickly resolved with a prompt and efficient English speaking customer service. I would recommend this provider to anyone.
Reviewer
UVC
Location
Wales
Date
16/12/2016
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have only been with Origin since 5.12.16 and I am pleased with their delivery of download speed.
As regards their Customer Service I would say "Very Good".
Reviewer
John Morris
Location
Oundle
Date
16/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
My speed is limited by the BT copper wire - so it's rubbish. Origin has first class customer service enabling even a dummy like me to connect successfully. They are half the price of Talk Talk and the provider, Fleur, who Talk Talk passed me over too when they lost interest in my simple needs. I'm very happy with Origin - half the price and far better customer service. Speed is the same as Talk Talk because of BT. Max is 6 per sec.
Reviewer
Astounding
Location
Village
Date
16/12/2016
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Good value no nonsense broadband - speed no worse than any other provider. Only glitch was it took a day to swap Broadband. Else all good.
Reviewer
Mel Wallis
Location
Doncaster
Date
16/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Cannot fault Origin for tech support and customer service ... been a customer for almost 2 years with only minor problems with connection, but all were sorted out quickly and without any fuss. Keeping my business local is also important to me.
Reviewer
Tim S
Location
DEWSBURY
Date
16/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have always lived in a house where I was able to get Virgin Media but when I moved to a location where VM was not possible I started looking for an ISP which was cheap but not a mainstream one.
I first went with Sky for a year however and although the reliability was good I purely got this as it was part of the TV package. When I decided I didn't watch enough TV to warrant the cost.
So I started looking for a new ISP and after much searching I stumbled across Origin on Openreach's web site.
When I had a look at them the price for their Fibre broadband was the best so I decided to go with them.
I decided to get get my own router and set that up rather than take the one they provided as I had heard it was a fairly cheap one. Doing this cost me an extra £60 but in the long run I think it's worth it.
I had a bit of trouble when I was getting the internet activated however this was an OpenReach issue but Origins support were Fantastic. I had no queues to wait in. Was straight through to a UK call centre and they had OpenReach fixing the issue within 2 working days.
I have had one outage in 9 months, again I phoned their support and was straight through, we did some diagnostics and they were able to rectify the issue.
The internet is not a perfectly oilled machine it breaks but at least you know with Origin they'll get you back up and running as quick as possible
Reviewer
Jon Kemp
Location
Bristol
Date
15/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Origin are fantastic. They have helped with everything I have issues with.
Reviewer
patricia
Location
burnhill green
Date
15/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have nothing but high praise for Origin
When I have contacted customer services everything is explained very clearly and they take time with you.
Technical services are brilliant also.
It is good to have a company where customers really do come first
Reviewer
Crissie
Location
Weymouth
Date
15/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Fantastic customer service. Very reliable broadband, has never cut out on me and brilliant speed (way better than sky)!!
Reviewer
stephen
Location
wigan
Date
15/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Excellent service, I was with BT for 30years what an idiot, Bt advertise their router as the best Wi-Fi,how wrong are they!
Reviewer
DW
Location
Halifax
Date
15/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Fantastic customer service, unbelievable value for money very reliable broadband speed is better than our last provider and is good to say we are a long way from the exchange.
Reviewer
The little old lady
Location
Hampshire
Date
15/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Origin did what they said they were going to do and when they said they would do it. The whole process worked like clockwork and - the bit I liked the best - they didn't spam me.
Reviewer
K Craven
Location
Oxford
Date
15/12/2016
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
We've had a few issues with our broadband, and - when you can actually get through to speak to a human about them - Origin have very effectively solved them for us. However, you are likely to spend 20+ minutes on hold, waiting to speak to someone. Also, there is often absolutely no response through the online chat support, which is very frustrating.
Reviewer
Terence Thomas
Location
Chelmsford, Essex
Date
15/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
A good allround service with helpful customer service, easy installation and a reliable broadband service.
I would recommend this service to anyone.
After being with EE this service by Origin is 100% better.
Reviewer
JD
Location
EASTBOURNE
Date
15/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
On the whole I've been very pleased with Origin. Only one problem whilst I've been with them and that was caused by Openreach wire failure outside the house.
I'd have to say that Origin's customer service in dealing with this issue was very good indeed. A British person at the end of the phone who actually listened when I explained the problem and didn't spend hours making me repeat pointless tests as has been my experience with non UK call handlers at TalkTalk in the past. It was so refreshing.
Line speed is not fantastic, however it is just the same as all my previous providers, not surprising since it's using the same Openreach infrastructure, so really not Origin's fault.
On the whole I'm very happy with Origin thus far.
Reviewer
Jenny
Location
Kent
Date
15/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I went with this broadband company because the package on offer was very good. Not having heard of this company before, I was apprehensive. But I have been extremely impressed with them. Their service providers are friendly and helpful and the overall broadband connection and reliability service is great. Would have no hesitation in recommending Origin to friends and family.
Reviewer
Steve J
Location
Mosborough, Sheffield
Date
15/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with Origin Broadband (BB) for several years. They are a small player in the BB market place. And that's one reason I like them.
We need to maintain choice for those who want to avoid the behemoths of BT, Virgin, Talk Talk and Sky, etc.
- so that is one reason to give them a go.
But most importantly they deliver on all the aspects of a BB service that count - speed & reliability (excellent), while Customer and Technical Support is outstanding.
They provide the kind of support you only wish for from all other enterprises you rely on so much like banks and government agencies. Their support is awesome!
And all of this comes at a price that is competitive.
If you want a great speed, great service and all at a price that stays competitive over the long term, please give Origin Broadband a chance.
Reviewer
Einar
Location
Glasgow
Date
15/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The best thing about Origin is that they respond quickly to emails and chat. And, they have thinking human beings who respond, who talk to you as human beings, rather than throwing "polite" nonsense at you, and they solve the problems.
Reviewer
Adrian
Location
Ombersley
Date
15/12/2016
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Origin offers a good price for broadband services. I have a low requirement so opted for 17MB speed which when working is fine, however, lately i have found the service poor during the day which may bevdue to Outreach working on the system?
The help line was very helpful on the occasion that I needed them, extremely patient whilst sorting me out.
Reviewer
Habs
Location
Halilfax, West Yorkshire
Date
15/12/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
It doesn't have to be huge company with cheesy adverts on TV to provide a huge service. I've not had any trouble I know of and if you don't need to contact customer services [and you shouldn't], then its obviously working well and it has for me.
Reviewer
Bridget
Location
Glastonbury
Date
15/12/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
A great start, very friendly and knowledgeable staff. Has on occasions taken a while to get through to someone. Start up billing was a bit confusing. Simple instructions to get going.
Reviewer
Andrew
Location
Wolverhampton
Date
15/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Good package, broadband quick and reliable, great customer service.
Reviewer
Andy Shelbourn
Location
Forest of Dean
Date
15/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Speed and reliability not great but that is due to where we live, customer service excellent, everyone we speak to is very helpful
Reviewer
Anthony Coates
Location
stockton on tees
Date
15/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Simple and easy to sign up, didnt need router, so comprehensive details were supplied for own router set up. On line consultation with operator, good and connected within 2 minutes.
So far, connection has been uninterrupted.
Reviewer
Rob
Location
Cambs
Date
15/12/2016
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Overall, great. Onshore help, speeds as offered, affordable prices. So much better than BT, Three and Talk Talk. It would be a full set of 5s if the tech crew cheered up a bit.
Reviewer
AM
Location
peterborough
Date
13/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Loss of connection several times a day for no apparent reason,
customer service take forever to get in touch with , when you are in touch they try basic setting tests but nothing gets resolved.
Reviewer
deceivedcustomer
Location
london
Date
13/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT TOUCH THEM! Their adverts are misleading. They DO charge setup costs and take a 'deposit' when you place the order, which is against the 14 day 'cool off' period set by ofcom.
We cancelled, but they haven't refunded us. They sent out the router AFTER cancellation either incompetence or by way of keeping our deposit. Their customer services are trained only to give excuses, not results, and certainly not help.
We cancelled because we had to chase them at every point. We would have been left without a service at all if we hadn't sort help from Virginmedia who we were moving from but remain with because of this awful excuse of an ISP.
DON'T WASTE YOUR TIME, OR YOUR MONEY!
They are Unreliable Charlatans!
Reviewer
Alex
Location
Derby
Date
05/12/2016
Comments:
Absolutely terrible... can't even watch netflix the broadband is that bad. Constantly cuts off and you have to re start the router for the tiniest bit of Internet and then it is still rubbish. Do not get your broadband from this provider.... 0 stars
Reviewer
Jethart
Location
Dorchester
Date
04/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They promised 6.5mbps but we are lucky if we get half that. Their waiting times on the phone and in chat lines are abysmal. Their communication is poor. Waited in all day for an OpenReach engineer who never showed and Origin couldn't tell us why. An engineer showed up a few days later and checked all the internal wiring. The line was reset and was ok for a couple of days. Now it is back to half speed. Nothing has been changed inside. There is no improvement to the speed when wired to the test socket. I can't understand why Origin can't just get it sorted without an engineer having to have access to the property (if and when they turn up) and without the threat of being charged for the engineer. Suggest you avoid.
Reviewer
Smoly Hoke
Location
Kent
Date
03/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just joined them. Not even a confirmation email. Doubled my exchange speed to 76Mbps and getting a quarter the speed of my old 38Mbps contract. Yes, early days and it needs to settle, but it isn't looking good. They told me to wait a couple of weeks, which unsurprisingly takes me beyond the cooling off period. I cancelled. They seem dodgy with poor organisation and have a lack of coherent advice. Avoid.
Reviewer
Emily
Location
London
Date
28/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Origin are the worst broadband provider I have ever dealt with. Have now been waiting for 6 weeks for internet. I organised 3 engineer visits, and an engineer showed up on 1 of the 3 occasions. Their communication is appalling - no updates, no apologies for messing up, everyone told us conflicting information - just absolutely awful. Then tried to leave and the handed me a £600 bill. Honestly, avoid at all costs!
Reviewer
William Smith
Location
wednesbury
Date
21/10/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Comments:
Went with origin from virgin was switch on 21/10/2016 not got any broadband been in touch told by one it was active told by another it was not would go active by 6.00 pm then one said 12pm midnight still no broadband not very good my cooling off 14 days was up on the 19/10/16 but it was not suppose to come on till 21/10/16 crafty.
Reviewer
Jarrod
Location
Scarborough
Date
08/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst connection I’ve ever had.
Decided to change from the post office net after years of keeping with them. Their prices were going up constantly and the speed was slowing down so decided to change. Was a bit concerned at first having heard a few bad things about switching over to origin. But decided the price should be worth it in the end. I was very wrong. When I first got it, it was a bit off but understandable in the first 2-3 weeks. After that I have had my net cut out on average 10-20 times a day for 10-20 minutes at a time. Contacted origin and was ignored after 2 messages and a few days. So tried again and finally got a message after 2-3 more days got the usual rubbish test it on your end etc. etc. already have makes no difference. Contacted them back. It’s been 5 days now and nothing.
I would seriously recommend NOT joining origin as the service is terrible, bad net (Slower than my last even though they promised better speeds), constant cut out, literally no help to resolve my problem, slow and simply a disgrace! I am trying to run a business and it’s become a lot more stressful since I joined this joke of a company. Will be asking for a full refund and finding another company ASAP. Don’t make the same mistake I made.
Reviewer
ws michalski
Location
sheffield
Date
31/08/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
just checked who is best according to this web and it seems to be ZEN??\!?? How? Origin is far cheaper, quality of service is outstanding so how those rating are done?
Happy Origin customer.
Reviewer
M G S
Location
Sheffield
Date
04/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since the closure of digital region their service has taken a steady downward decline. I have had a fault on my line now for 10 days and they are nowhere near finding and fixing the problem. Their customer service is very poor in many aspects. my advice is stay away.
Comments: