John Lewis Home Broadband Reviews

Service was excellent when it was John Lewis and plus net but as soon as b.t took over the service is shocking takes forever to load Facebook and other sites. If I could I would leave but I'm stuck with them until September or pay to get out of the contract. If you try and upgrade your account you are pushed to join b.t. which price wise is extremely expensive.

Such poor service. Third time I've attempted to close this service and I'm receiving messages about how I must pay them. John Lewis service is basically plus net. John Lewis broadband is closing down, but they still attempt to make me pay. Terrible service.

Had great speed and great customer service but as soon as bt took over Plusnet the speed is a joke if you try and update your package via the online part of your account it directs you to sign up for an other contract. I have found better deals with over companies but stuck with them until September. Shame if could cancel my contract without paying an early release fee I would. Avoid at all cost

Generally satisfied with the broadband until I came to move house. I had still a year of my contact to go so accepted that I had to pay over £100 severance fee After some confusion as to whether I had paid this or not, I received a text threatening me with with the bailiffs if I didn't pay up. I tried to discuss further with JL but they said it was in the bailiffs hands. The latter said no. Eventually I was told i had to pay an extra £25 to the finance company. I have wanted to pay the bill from the start. So JL have not acted well.

Had a waitrose account for years and then they announced closing service so transferred to plus net. No mention that the email address would immediately no longer be accessible. How can they make you ditch a 20 year old email address overnight? Absolutely in o prehensile!

I pay up front for John lewis broadband and was selling my house so didn't want to commit to an 18 month package as I was moving in 6 months. The monthly price more than doubled! I checked online and I am paying £46 odds online in advance and don't use the house phone at all so won't incur any charges. I'm leaving the house on 28th November and called to tell them but the guy kept insisting I paid in arrears (check your own website mate!) And that another £46 would come out of my account on 5th December. Essentially they are lying and stealing £46 from me as I'm paid up in full for November! My new house certainly won't be using John lewis or plusnet!

Personally, the internet service is i receive from JL Excellent. I have an antiquated old telegraph pole POTs line to my house. I left sky because it was like dealing with a monolithic brick wall. Download speed with them was a miserable 20-25mbps at best with upload at a pathetic 9mbps. There were acknowledged noise issues on the line, that Sky seemed incapable or refused to get openreach in to fix. Then they wanted to double the price to nearly 50 quid! at contract expiry. So i left. JL (piggybacking off of Plusnet) were £28 per month. The installation went well. I also reported the line issues to them, & they immediately OWNED the problem, got Openreach out, whereby THREE faults were found on my line and repaired. Low and behold, my Download speed is now a consistent 55-56Mbps! & my Upload speed is now a consistent 16Mbps! This is about as good as it can get on an old twisted pair POTs phone line! Well Done John Lewis!. The connection is stable and consistent!

They cut us off when moving a month early as someone misread the month. Very unhelpful getting it sorted. 4 months later the refund agreed still hasn’t come. Every time you phone they are lovely and promise a call back or email which never comes. They update your account but as they closed the account you can’t see it to respond. Just the worse service and worst customer service ever. No joined up care. No one looking at the the overall issue. 4 months and a multitude of calls and they really have no joined up thinking. The customer comes last. Would never ever recommend them. I hate writing bad reviews but they have had 4 months to sort this. Just awful.

Reported to ombudsman. Signed contract they mysteriously lost it had to sign another June 2021 for 18 months for£19 a month mysteriously lost that complained last month as charging what they want last month was £24 this month £33.32 hardly used it . Rip of Merchant customer services useless told me to go elsewhere .

Despite telling customer services that I needed to terminate the service they continued to take payments. They now deny that I contacted them and in my view have stolen a number of months of money. I will never use them again and would not encourage anyone else to use them.

I wish i has seen the reviews . How can John Lewis trash their brand with this service. Customer Service is appalling , nothing works not even the website Still within 14 days - think i will cancel

Waiting 4 weeks for reconnection. Eventually discovered unable to offer digital phone. Absolutely useless. Plusnet no better. Neither should be allowed to continue with appalling customer service. Take my advice DO NOT USE

stuck with John Lewis for a year ,low speed, website that jitters so can never read bills fully, changed to new provider at end of year informed John Lewis .JL then sent email to tell me they had stopped my transfer to different provider, rang them to ask why as they had no right to do this ,put me on hold for ages, dismissive unhelpful before admitting mistake.

Apart from the obvious the speeds I have now understood why I was offered so much and received so little in the way of fine Lewis service, it seems to me living in a block of flats that I am not the only one receiving broadband service from my account, I explitively said I do not want the account to be written up as the blocks account, working from home our office wants and needs the professionalism that individual fibre into your home not the block and then disseminated amongst the residents who got to t City Fibre first as it came in off the street directly into a private home and dished out from there, not my private home someone else got the ONT box directly into there flat it's no wonder business has tailed off, I'm just wondering how I hold Lewis accountable this is account service theft on an unimaginable scale if this is why you can only get John Lewis Broadband down a copper wires ie: the telephone landline they are garnishing extra customers by dividing your individual account service. How do we know ,by the new doorbells appearing next to the outside intercom box whilst the recipients ditch the doorbell cable that's already buried in the block for stolen broadband and installed a dodgy little bell outside next to the intercom. The installers in a grey van..

The poorest broadband service yet. Never in the year have I had the speed promised and the customer service was rude and unhelpful. Never again going back to the main players. Increased my plan by 30% after 8 months so read the small print.

After 6 months of intermittent drops in service I changed to BT full fibre. John Lewis continued to debit my account, including one payment taken even after I informed them what was going on. Then they had the damn cheek to tell me I have to wait for 20 days for a refund of MY money which they had taken WITHOUT authorisation. When I told them they had 24 hours to send me a refund they stonewalled me. Do not ever choose this bunch of amateurs for anything. Appalling behaviour.

always say unfortunately unfortunately, never use the brain to sort out the problem.any one want to sign in the contract for this company then you ready to listen to the word:unfortunately if one day you need help sort out the problem. Be careful!

Never get the speeds they promised and even after their engineer confirmed the terrible speeds, they still refuse to help. Don't do it. Don't get broadband from an appliance store

Overpriced compared to competitors. Failed to supply minimum guaranteed speed. Do not use this service.

Currently switching to another provider and we were cut off 5 days early by John Lewis Broadband with no explanation - upon calling customer service was told there was nothing they could do despite us being promised on an earlier call that our service would continue right up until the new provider took over. Very poor service, would not recommend.