Italk Home Broadband Reviews

My mum Klara’s account is debited with £100 for Italk Gold package 2 which she must have been misled years ago. Now that I have taken over her financial affairs to my shock they have taken out these extreme amounts on a quarterly basis. My mum only has a telephone landline and no access to internet. Her calls are only local and short as she is hard of hearing. I have sent various emails to which their response is to call their friendly customer care team. They will not talk to me and have hung up on me three times. My mum cant explain to them as she doesnt understand what broadband is and has never used a computer or smartphone in her life. My impression is they are falsesly advertising their socalled customer care team who is not friendly and they certainly dont care. They want extra payment for cancelling a contract we have no copy of as my mum has no email and the bank says that these excessive direct debits started in2016. Now they will cut off my mums landline so she has no emergency contact to the outer world. This company prey on vulnerable people and they just want their money for a non existstant service. Strangely enough they dont mind to send me their bills to my own private email address and yet for security reasons they wont speak to me on the phone.

I have had a fault for over 6months now customer service is shocking all they want to do is talk over you nothing is ever resolved

Worst company I have ever experienced. Constant dropouts, poor speeds and if you every dare to leave they will deliberately delay the transfer so to charge you an extra month then harass you constantly if you dare question it. I even had their rep phone me up to have a go at me for leaving. Their accounts team have been harrassing me for 4 months over a disputed £20 which I refuse to pay them out of principle. They took the money from my account anyway so I had to get Barclays to refund it. They send me several mobile texts a week. This is a horrible company you have been warned.

If I could mark 0 I would. After cancelling service over 6months ago and clearing more than the last bill, company continue to try take money and succeed in some cases, deleting stopping direct debit does not work ,getting a new card does not work! They set up new direct debits without permission, continue to take money months after service is cut off and cancelled. I've been with a new supplier since end of October but they continue. They say on reviews they will contact u and don't. This service is disgusting under no condition do u use them. Treat of court proceedings after all this I am now building my own case with enough evidence of cancellation and recorded calls, along with fraud charges with the bank against them.

Everything is oki on begging but when you finish conract they is starting...... Don't trust them!!! After contract they will not say anything and don't take any money for begging but after 7 months they will take a lot for nothing!!! I moved out from UK agreement was over and they wanted to take almost 300£ I really wanna warning people! They don't reply my emails also!!! And when my friend called them the girl was super rude and don't let my friends to talk about my case...

Bunch of harassing crooks. I've been representative for my friend agreed by ITalk. I've organised a new broadband company to take over her Tel line. I've spoken with their customer service agents on numerous occasions letting them know of our dissatisfaction. My friend (mam) is 82 years old. She lost her BB with another company. ITalk her Tel line supplier organised to take over her BB, gave a date and sent a router. One month later they ask her to send it back as "it was faulty", how they new it was faulty is beyond us as we never unboxed it or attempted to instal it. My mam was sent a communication which essential threatened her with paying for this box if it went missing so she paid recorded to send it back. ITalk still at this time, one month on said they were going to provide her BB service,they sent a bill for the agreed package which turned out to be over £125, still no BB. Eventually having spoken to a customer service rep he insured me a new router would be sent out that day. Two weeks later still no BB. Called again, eventually the customer assistant told me they had no intention to supply BB. You can imagine how annoyed we got but I kept my cool. We then took a deal with another supplier who agree to take over the telephone line and supply BB, great. Called ITalk again, informed them we were moving to a new supplier. All the while acting on mam's behalf. Several calls back and fourth to arrange a refund of the upfront payment which they are withholding until the line is taken over, so making a complaint now about the prepaid BB contract, ITalk tell me the package mam signed up for wasn't for BB and therefore isn't due a refund. They were steadfast telling me we never agreed to supply BB yet I told them that was crap as they'd originally sent out a box. Lies lies lies, bullying tactics, all lies. Now today they called my mam with more miss information which is harassment. I will be contacting the relevant ombudsman. DO NOT TAKE A PACKAGE WITH THESE CROOKS

A total waste of my hard earned money and would NEVER reccomend to anybody

My contract ended 4weeks ago i was only aware yesterday when i asked them. My internet is constantly buffering showing red on my box. Iv been watching tv guide. Been nothing but pain.im moving to a different supplier on the 15th nov there saying i have to pay a invoice in 4-6weeks looking at some of the other reviews im worried as they have my bank details.

Please please listen Carefully it I could put -1000 stars

italk affiliate telecommunications are complete scammers. They hassle bully and threaten via any means they wish, with complete disregard for anybody or anything apart from their greed... even stooping as low as trying to threaten, bully and mislead customers by pretending that their instructed clients are a different entity from themselves. italk lie, miscalculate and endlessly harrass. I'd award them no stars.

After so much harassment and bullying tactics after I cancelled my direct debit and cancelled my account on July 2023 I was sent over 15 emails, 16 texts and 14 calls.Due to this I paid my account I was charged £12.50 for late payment. I was then informed if any credit left would be returned to me, which would be 1-7th Sept. I had to phone them up on 12th Sept to enquire where my credit was? I got an apology as this had not been actioned. What an absolute arse of a company, surprised they're still in business!

I'm my partner's appointee he's been with italk for over a year now they are the worst broadband company I have ever had to deal with the take advantage of vaunerble people who don't know much about these thing's. My partner pay's £21 for simple broadband apparently dats just for browsing and shopping so he can't watch his Smart TV with it only use his phone that already has unlimited data. They want him to upgrade to fibre for £25 even though there is a scheme for vaunerble people to pay £20pm for broadband conveniently italk don't do it. Smh they are quick to want to take your money but not care. He wants out of the 24 month contract but is stuck with something that is pointless kmt

If I could give this 0 star I would. I’m trying my hardest to get out of this contract after only 2 months. Have tried changing my payment date by 3 days which they agreed to. They still try and take payment on the original date which obviously declines. In the space of 3 days I have received 41!! Missed calls from there. Harassment at its finest. Have been reported and would avoid like the plague.

I cannot give these bunch of crooks any stars as they are disgusting and a disgrace to many broadband companies they have taken money from my bank account for their own pockets and left me in debt now

Awful company. I am a social worker trying to support a vulnerable client. ITALK have taken hundreds of pounds of her money and I have spent literally hours on the phone to unhelpful and unkind advisors and this is still not resolved. Charges are still being applied, pushing this person further into debt and damaging her mental health. She is left without food and often gas and electric. I have never experienced such an unhelpful company.

Lol what a joke they are Loyalty counts for nothing they try and scam you for extra charges when you leave them Appalling customer service rude staff when confronted lol they cut you off Best decision ever was to go to another broadband provider and guess what No outage !! I could say more but have decided to take my complaints further PLEASE DO NOT SIGN UP TO THIS SCAMMING COMPANY

Italk are an absolutely disgusting company, and seeing the comments here I’m glad I’m not the only one. They give an installation date nearly 4 weeks ahead, yet fail to tell you that the 14 day cooling off period is started from the day you take apply for broadband. I sent the box back the same day I got it. They then have the cheek to then add a balance which I’m not paying, I now have enlisted Communications & Internet Services Adjudication Scheme (CISAS) who are assisting me. Avoid this disgusting company at all costs !!!!!

Harassing, scammers, rude, liars... just four words that spring to mind. Horrendous company to deal with.

Steer well clear, I be just left because they would raise the direct debt as they please without any warning. I paid my last full month bill and ended their supply and cancelled direct debit, only for them to cut me off after 2 weeks and charged!!, me for cancelling direct debt. Staff are rude and uncooperative, I would receive up to 6 calls a day from them and e mails and texts. I had to block them on my phone in the end as it got into harassment their side, I haven’t delt with such an unprofessional company ever as this.

I've been with Italk for 3or4 months and my service has gone of 3 or four times usually at weekends and for between an hour and 5 to 6 hours, until last Sunday 07/05/23 8am I found that the broadband was off, so I phoned Italk and the office was closed. The service was off all day Sunday and was still off on Bank Holiday Monday 08/05/23 so I phoned the office again and got through to customer services and spoke to a lady who went through a few tests and checks with me,Until she came to the last test,when she asked me if I had a micro filter to plug into the phone line socket, as I didn't have one she said they would send me one and when it arrived to phone back and they could do the last test so if it still didn't fix the problem they could raise a fault on there system to send out an engineer. Well the micro filter arrived on the Thursday, so that evening when I got home I plugged the micro filter in and my Broadband service came back on, so by then my service had been off for five whole days. On Friday afternoon I phoned I talk and told them the filter had worked and asked about a reduction on my bil for the 5 days I had no service, to be told that because the last test hadn't been done until I got the filter, no fault had logged so they could not compensate me for the 5 days I was without service. Which I think is a very poor service.