EE Mobile Home Broadband Home Broadband Reviews

I cannot rate this service low enough. Well, it’s not even a service. Battery lasted three hours. Internet connection constantly dropped out. Worst of all, there’s a failure to work properly with any devices like Alexa, FireTV etc. Took about ten minutes to connect with the BBC iPlayer—only found out it had connected because I left the room to do something else and came back in later. And the biggest slap in the face is having to use my mobile phone as a hotspot to get on the internet with my computer because the sh1tty EE mobile broadband wouldn’t connect. And the irony, the ultimate bloody irony, is that if I use my phone to connect to the internet via the crappy mobile broadband, it’s slower than a snail on crutches, yet if I turn my phone’s wifi off and use its 4G connection, I’m on the net instantly—AND THEY’RE BOTH EE 4G CONNECTIONS!!! How crap is that? My advice… avoid like the plague.

I've spent £39 to supposedly get 30 days of Broadband while I wait for Sky to install a fibre setup in 2 weeks time. Every time I try to login it goes back to the login screen and then doesn't recognise my username. So pointless... avoid!

This is the worse company I have ever had to deal with, they rely on that the wifi had used the minimum however it does not work, they invented that I have used twitch when I DO NOT use twitch they promised me cancellation without cancellation fee because the broadband was not working and all of this was talked on the third phone call with an agent who was so nice, delivered a proper customer service and made sure that everything was to my understanding and satisfaction. Sadly when I called back to check what it was still charging me they treated me as I was stupid, they went to listen to the conversations and won't let me leave the contract, making me pay for something that I am not using that is not working and that I do not want, and is not like its cheap, I pay £50 for the service, if you see this DO NOT contract with EE learn from other people mistakes.

It took 37 min 12 sec to load this page. We're going back to a landline and wired connections. This has got worse and worse.

Hi all, I am so sorry to here bad reviews re EE. I feel that this is also across the board regarding help and customer supporrt etc as I have had bad experience from Virgin and also Sky. I opted for EE mobile from an EE shop and am getting 50 mbps on speed test which is what I am paying for. I wanted mobile hub as I can unplug and move around the house. I tested it out streaming TV film, Youtube music video on my samsung mobile and one tab open on now tv game of thrones and another tab open playing youtube video. All were streaming perfectly. Let's hopee this continues as I will never have to try and talk to an automated assikstant or wait 3 hour to talk to a human being!! I know exactly what you have been through and don't want to go through it again.. Cross fingers and have a good day please xx Suzie

3 times now an preappointed engineer has failed to show. Each time apparently claiming to have knocked and not gained entry!. Each time I have been in and no attempt had been made to contact me. Customer service are useless.

Moved from BT Broadband as our line was so poor it constantly lost connection. The first week, the 4G router was amazing. Speed was double what we had and it worked through the thick walls of the house. However, it now constantly disconnects deceived for no discernible reason. It had to be wired to the smart TV to keep it connected. I’ve tried resetting the router, but it makes no difference. When it works it’s great… but it’s as unreliable as the service it replaced.

The my ee app is a worthless pile of rubbish. I have spent over an hour trying to log in only to be constantly sent back to log in page. When I can log in the whole app seems unstable and constantly freezes or goes to pages I did not direct it to, simple tasks like trying to top up or buy data add ons are simply TRYING. The app is slow to the point of going backwards. My broadband signal has gradually got worse over the 5 years I have used ee.Perhaps this company should spend less money paying Kevin Bacon for rubbish adverts and spend it on the basics like a decent app for customers to use and a decent signal. Absolute garbage, tripe and poop"!!!!!!

I had a mobile contract, paid it every month with a credit card, no problems, different credit card each month, no problems, then I got a NASTY FEMALE that wanted the details of the last credit card I paid with, I did not remember as I had not got the Credit Card bill in, so she would not take my credit card, she asked me for the last 4 digits of all my credit cards, I have 18 credit cards, I was not going to give her all the last 4 numbers of my credit cards, so she would not take my credit card, so I could not pay, so I closed my account and went to another company that was lost summer, now they have put a black mark on my credit reference, I wanted to pay, this woman would not take my credit card, every other person took an y credit card I gave them every other month without problems. NASTY COMPANY AND NASTY PEOPLE REFUSING TO TAKE MY CREDIT CARD DETAILS.

This company does not care about its customers at all. My EE on a BT 4g hub is constantly on a red network light and only works sporadically . at best it delivers just over 1MBs and at peak times around half a MBs. They admit the local mast is a limited service mast and is hugely suffering from a contention issue , which means too many people are using it. there answer to this is > tough luck ,we can release you from remainder of contract with no penalty if you wish , such a disgraceful attitude form a customer support office.

Rubbish. It was working decently for maybe 2 months but recently we are getting speeds which are in KB/s. It's a shame too since I really thought this company was good for rural areas. Don't waste your money with them, we pay £70 a month and have limited data and the service is dreadful along with response times. Overpriced. Useless.

Was such a good sevice upon a time bit unfortunately it has become quite apparent that they do not care about their customers I have had an issue with my services for arround a year had cube engineers, but open reach they say move router to here or there blame others and home equipment ect, they lie to you and give you the wrong information don't trust them. I have phoned them they sent cube engineer out to me and even the engineer said its not the equipment in my home they continue to blame bt open reach for things which that isn't our customers problems it's their problem not mine I refuse to accept the perfectic excuses and I'm not paying for a farari but only get an old clapped out fiesta ee it's about time you started to take responsibility and stop blaming other and stop lieing to you customers please everyone stay away don't be silly find a better supplier and don't pay money to these people if you do you will regret It. Lag, intermittent connections , poor service, lies and day light robbery.

Decent speeds most of the time. The problem is the customer service. The EE website is atrocious - poorly formatted, confusing, faulty most of the time. Topping up is an absolute nightmare. This month MyEE decided to hide the better-value data add-ons from me, and then they magically reappeared on the app as soon as I bought a different, more expensive pack - scummy! Also, to cancel recurring payments you have to send a text from an EE phone, but there is NO info about what to do if your SIM is in a broadband device - I ended up getting overcharged as a result, had to call helpline just to ask, and was on hold for 2 hours. Overall the broadband itself is fine, but the ridiculous hassle of account management is a dealbreaker for me.

Absolutely rubbish, had to take Dongal back to shop manager admitted it was faulty sent it away for repair but came back with same problem eating data when I hardly used it. Been to EE shop 3 times and was told to ring 150 because they cannot deal with me, Rang 150 on 2 different occasions & spoke to advisor? who was totally ignorant reapeating same old b******t so still not sorted my issues then they have the audacity to send me a text saying my complaint has been closed. WHAT A SET OF W*****S

Let me start by saying its not cheap and I life in a block of flats on the 3rd floor and open reach won't put the cables up for fibre so this was my only option. The speed is all over the show from 75mbs down to 3mbs but on average on its low it stays about 6mbs I do a speet test few times a day and it's never at a settle speed. So I'm not to impressed if I'm to be honest with the speed. It's not dumped out at all but only been up for a week. Even tho BT, openreach and now EE are all the same company I would of thought they would be able to sort out fibre as its cheaper and more stable than mobile Internet

After two years of mysery with abysmal download speeeds from the three network,often less than 2Mbps,I purchased an EE data sim and put it in my link archer router,expecting to be disappointed I was amazedwhen it clocked up download speeds between 34/52 Mbps,It's a bit more expensive butworth it to get something that finally works.

Faulty goods. Not refunding the £35 paid at the start of the contract for the faulty dongal. EE have admitted it to be there fault due to an update issue with the dongal which has stopped it working. EE won't cancel the contract till the dongal is sent back to them but yet what was the £35 I paid, I was told at the begin of the contract that this was for the dongal there for i own the donagl i don't have to send it back to you. I was told they would call me back in 2 weeks to reassess. Told they are doing me a favour not charging me the £250 remaining on my contract if I choose to cancel but yet this whole thing is due to their product being faulty. I wouldnt be canceling if the product the sold me was working. They then refused to send a new dongal out even if the old one is sent back.....fraud. Shocking servic

I use EE 4G broadband in my flat with a Huawei B535 router that I bought off Amazon. I can say that hands down if you are going to go with mobile broadband, go with EE. Yes, they are more expensive than the others but there's a good reason for that- they're infinitely better! I tried using the router with a Three SIM card. Barely any signal (in central London!!) and it barely hit 1mbps. Got my friends on various networks (O2, Vodafone and Three) to all do speedtests in the flat. None hit more than 12-15 Mbs down, which isn't bad- if this isn't your main internet connection shared between two people! On EE we get about 25mbs at the busiest times of day, at quiter times it's more like 40 and maximum I've seen it go up to is 70. We pay £38/month for unlimited data but with all this lockdown stuff and both of us working from home in a flat with no fixed fibre connection at all, it's an absolute no brainer. Ping times are between 18-30ms, so gaming works flawlessly. For reference, look at the Three page on this very site. You'll see it BOMBARDED with bad reviews. There's a reason for it! I would have added the same if I hadn't cancelled my plan in the cooling off period as I knew immediately it was terrible. On EEs page it's all quiet, that's because people don't complain when it works as promised! Just do yourself a favour and skip the hassle I put myself through to try to save a bit of money. They even throw in a choice of BT sport, extra roaming (not that useful in today's world), Amazon Prime or Britbox for free. If you really want to save money go elsewhere, but if you want a connection that actually works as advertised go with EE.

Been loyal to EE for phone and broadband for some years. After 6mths in current house, last year, internet stopped working. 5 weeks of phone calls with EE, all tests done, eventually BT Openreach turned up, nothing resolved, then internet randomly went back to normal. Early March, same issue. All tests done, but either zero internet connection, or as slow as old dial up. This time no Openreach requested as I didnt fulfil some or other category. My 'complaint' automatically terminated with issue unresolved. I rang again, requested extra data to tide me over which I'd asked for before and got silence. I rang again to cancel contract. When told there wd be charges, I said 'woah, no way, you have, and can see, you have NOT supplied a service, therefore I am not going to pay any charges'. Silence, 'please hold'. Put thru to gent in Plymouth who agreed and confirmed I cd leave with no early termination charge. They express great apologies that I'm leaving and say that indeed 5 weeks with almost zero service was a long time to wait. I get the feeling that all the nice people at EE are that nice, to a) keep you calm from exploding in thus ridiculous situation and b) slightly delude you into staying, just in case it will be fixed. I ring back the following day to their complaints dept. It's like being in an episode of The Stepford Wives. A classic. Within that conversationwigh the very laid back ever so nice Nick, I'm told I am not the only person this is happening to. Indeed that is so, as I find out on my local community Facebook page. I'm wondering if having any internet connection is worth the angst.

Sudden drop in speed from 30 mbs download to 3 mbs This is an hub operating over the mobile network. For first year it worked ok although it needed frequent rebooting.