Direct Save Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Direct Save.
How Direct Save compares:
- Stronger Satisfaction
- Typical Speed
- Typical Service
- Stronger Reliability
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Ratings league rankings
Recent customer ratings for Direct Save
Based on 100467 customer ratings since November 2019June 2010 ()
Satisfaction
2.68 stars
2.6 stars
Customer Service
2.73 stars
2.63 stars
Speed
2.66 stars
2.6 stars
Reliability
2.65 stars
2.63 stars
- Read our Direct Save buyers guide
- Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Add your own review of Direct Save
504 Customer Reviews over pages
Reviewer
Andrew Tempest
Location
Hampshire
Date
16/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Reviewer
P Langdon
Location
Brighton
Date
11/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had Broadband installed in August 2023. It didn't work properly, with poor and intermittent service. They eventually sent out an engineer and I was told this would be free of charge. They fixed the faulty box in November and today (8th January) I received their invoice for £193 for engineer call out. Shocked? Obviously I called them only to be spoken to with contempt and rudeness by unhelpful so called "Service Agents". Even after speaking to a "manager" they flatly refused to remove the engineer charge (or even reduce it). Absolutely dreadful company: their policy is "once we have them in contract we can totally rip them off". My advice? Don't use them and if you do, certainly don't trust them!
Reviewer
Kim
Location
Milton Keynes
Date
25/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give 0 stars if I could!
Signed up but only had Internet for about a week. It was so slow and kept cutting out. I decided to cancel. They said I had to pay the full year! As the 14 day cooling off period starts from the day I signed up, not from the day it went live!! What's the point in that. Then it went down completely for 3 days! Everytime I called, the staff were rude and said they don't have a crystal ball! I did swap to another company now. But I'm getting letters from dept collectors for over £300!! Direct save said they charging me for the WiFi box! Even when it was still in use and told them I would send back, once my new Internet is connected!
Total rip off and rubbish WiFi! I would avoid at all costs!
Reviewer
Shawn Ratcliffe
Location
Macclesfield
Date
05/07/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Worst BB I ever used will not consider again. Huge point they with hold the modem access password, painting a target on the back of its customers.
Reviewer
Chris
Location
Ebbw Vale
Date
27/06/2023
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I was quite satisfied until my line came down in the wind in winter the cable was snapped they acted fast it was fixed no problem. Then they tried to take £218 out of my bank I rang them and I explained I didn't have to pay as it was outside my house this is correct. The manager basically called me and my wife a liar stating that the line was only replaced because I wanted it upgrading. this was a blatant lie the line was in two halves but to try and get me to pay they stated it was upgraded. I an so angry I have now gone over to another ISP Direct Save can Swivel. Beware.
Reviewer
Charlie
Location
London
Date
20/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer services seems good, they always answer and try their best to help but the internet is terrible. Router can't project speeds even 3 meters away. Regular loss of speeds and full drop outs which is very frustrating. Have moved to virgin now
Reviewer
Graeme Reid
Location
Aberdeenshire
Date
19/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never had broadband on my line since March 2023. it is now June, in the start of may they agreed to mutually terminate the contract as they could not provide the service, I have paid over £80 for a service I have not received, I call them every week for updates. I have emailed them asking for the call transcripts as I am going to the Ombudsman. if I could have give zero stars I would have, avoid. I am waiting for a manager to call me since last week to discuss the service.
Reviewer
Not a happy customer
Location
UK
Date
09/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
should have read all those negative feedbacks before joining! 3 days after 'going live' still no internet Called and been told there is a problem with my line - (nota bene, it DID work 4 day ago when I still was with someone else!!!) It would take 4 days for an engineer to come into my flat to fix it. Wanted to cancel and go back to my previuse provider, only to find out I need to pay £200 cancelletion fee They ask you to wait 2 weeks to activate your line and when later you find out it's not working, they tell you it has been over 14 days and you have to pay a cancelletion fee! AVOID
Reviewer
Lars
Location
Chester
Date
13/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was ok a few years ago but very poor for the past six months. So slow that it's unusable, cuts out all the time.
Very difficult and outright rude now that, out of contact, I'm changing providers. Charged me a fee because I'm moving with less than 28 days' notice too. I'd avoid them.
Reviewer
Cac
Location
Cannock
Date
11/02/2023
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Even when signal is good cuts out for no reason. Recently had a new box . Nothing but a pain since installing the new one. If this issue isn't fixed I'm going elsewhere.
Reviewer
Philip Wagstaff
Location
Methwold
Date
07/01/2023
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Customer service is the only small fly in an otherwise excellent service.
Reviewer
Rob
Location
Pontefract
Date
03/01/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Great service from Direct Save. Moved into a new house and have not been able to get broadband from any mainstream providers for various silly reasons. Direct save got me connected in 2 working days without any issues. Always answered the phone quickly and actually spoke to me like a person, not like the usual offshore call centres. The price is also really good and you get great speeds in my area. Can't fault their service.
Reviewer
Habeeb Adeyemi
Location
Falkirk
Date
08/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I am just short of words. The customer service is abysmal, and communication through your online portal is poor, with no feedback. Their engineer change of fuse/sockets is 140 pounds; why? I will never recommend it!
Reviewer
Jeanette atkinson
Location
Gainsborough lincs
Date
09/10/2022
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst internet service ever in the history
Slow kicks us all off, even when there is only one person using it, two children cant even connectbloody awful
Reviewer
Tom Beeching
Location
London UK
Date
02/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DISGRACEFUL RIP OFF. Be warned. Have nothing to do with this company. We were told set up was free. They charged us £179 for an engineer visit when the problem was they had sent a faulty router. When we complained requesting details of why the cost was incurred they sent nothing. No explanation whatsoever. Steer well clear of this company.
Reviewer
Leta
Location
SE London
Date
29/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I’ve been with Direct save (broadband) for nearly a year and I’ve never had any steady Wi-Fi the Networth connection is so week that I bought a booster for upstairs and its still a issue.
I can’t even connect my smart lights as it saying no Wi-Fi detected.
the equipment is poor quality and I’ve had my modem changed 4times
I’m extremely disappointed
I’ve wasted so much money as most time the family are having to use there mobile data which cost me more
Reviewer
Brett
Location
Garside
Date
20/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
First year was not had, could connect multiple devices. After extending contract for another year things went downhill quickly. They raised up cost, and internet started playing up. Speeds went down from 40 to 8. Once couldn't connect at all. Phoned customer service, very unhelpful guy claimed everything is in order, then he re-programmed the router and it was even worse. Phoned them again, they finally decided to send a new router, which I was meant to receive within 48 hours. Took 5 days! And number of calls. New router arrived, no change, can't connect more than one device! God forbid you want to play any online games! No chance! Phoned them again! And once more was told that everything is ok on their side! Asked to cancel contract as I'm not receiving service I paid for. They told me I still have to pay it off! £188! DIRECT SAVE?!?! MORE LIKE DIRECT RIPOFF!!!!! And they only add the good reviews on their website!!!! Don't bother with them!!!!!
Reviewer
Shaw
Location
London
Date
16/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company are crazy i applied to be connected with there services internet.. they charged me with a 25pounds set fee ok.
And they never sent me my Wi-Fi box and they keep sending me letters saying I need to pay 250 ? For what I never got connected to your crap internet.
Be careful with this crazy company not legit at tall
Reviewer
Roy
Location
Cumbria
Date
09/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not a customer yet, but I am trying to cancel my application. They have billed me for a telephone service that I didn’t know I had. I wanted to keep my existing number but they seem to have given me a new one. They have charged me for paper billing but have never sent a paper bill. Telephone support just cut the call short. Trying again before complaining to the Ombudsman.
Reviewer
Tom
Location
Nottingham
Date
02/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid this company, they charge for services they do not provide. They made me pay for a line installation that they never installed - more like a scam than a company Avoid
Reviewer
SUSAN HAY
Location
Leicester
Date
28/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As per the majority of reviews on thus forum...this company stinks! My original contract with the Post Office/Shell Energy came to an end on Christmas Eve 2021. I therefore contacted Direct Save a couple of weeks previous to this, in order to get my broadband and Internet working before Christmas
Reviewer
Sylvia
Location
Essex
Date
07/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have rang them several times as our broadband speed is awful really slow it works for about a day then goes really slow again They promised me some compensation which I never received. I have 2 months left on my contact and they have the cheek to charge me £71 to leave them never go with this company they are awful
Reviewer
Leanne
Location
Northern ireland
Date
12/11/2021
Comments:
I would not recomend direct save to anyone i've been a customer of theirs for a few years and they allowed someone to freely hack my internet for over a year
Reviewer
Michael Cottee
Location
Nottingham
Date
09/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
I was told if I upgraded to fibre the service I get would so much better. Load of tosh, trying to watch Andorra v England and up to yet the garbage internet has buffered 30+ times ,absolutely abysmal service,that is if anyone can be bothered to answer the phone. Considering paying to get out of my contract. Hopeless ,inept,get the picture ????
Reviewer
Michael Cottee
Location
Nottingham
Date
03/10/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company. Worst internet provider I have ever encountered. Buffering a lot of the time, you moan and all you get is an automatically generated reply. Can't wait to get rid of these numptys
Reviewer
M Mattingley
Location
BEXHILL
Date
29/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DONT USE.
-- This company are THE WORST I've ever had the misfortune to use.
3 months of payment taken and still no service or phone call/ email from them.
Wish I'd never heard of them. I'm now contacting OFCOM.
Reviewer
Sara
Location
London
Date
13/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful service!
Direct Save should have connected the service on 27/08 but it was only working on the evening of 31/08 after 2 phone calls to customer service. I lost a day of work because of this and was forced to use up my mobile phone data allowance.
They still sent the bill/direct debit for those 5 days when the broadband hadn’t been connected yet, which I obviously cancelled and disputed. Only after a few emails they finally corrected the amount. No compensation whatsoever was offered for their mess up and the disturbance caused, not even an apology.
Because I was on holiday and didn’t make that payment straight away, they suspended the service. I’ve made the payment (finally with the correct amount) but after 7h I’m still waiting for the service to be reconnected after several hours. I’m losing another day of work, but Direct Save couldn’t care less!
Waiting times for Customer service are 20 min plus.
Reviewer
Phil pelling
Location
Bracknell
Date
04/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I have never had to go through so much to get in touch with someone for help. I am a new customer and was supposed to be connected on the 23 August, it is now the 4th Sept and still no internet. Have called tech support several times only to be put on hold for long periods of time or disconnected because they can't figure out how to fix the problem. They first had my address wrong. Now supposedly it's my ONT box number. They say they will call you back but never do.
I pro paid for the first month and a half but still have no service. It takes forever to get help on direct save helpline. I will never do business with them ever again.
Reviewer
Leila
Location
Cambridge
Date
20/08/2021
Ratings
Satisfaction
1.00 stars
Comments:
They do not deserve any star be careful before your contract is finish. Worth costumer service and has the worth service.
Reviewer
guy
Location
Ipswich
Date
06/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
dont ever dare to venture to this rip off company own by a cypriot
Reviewer
Philip
Location
Yorks
Date
05/08/2021
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have been with DST for 4 months .
The speed and reliability has been average at best , good when it is running smooth.
Lately I have had problems with speed and signals going off .
When trying to contact them I have found lengthy wait time and unhelpful support.
I have just realised that tek support is only available during office hours ?!? so if you have problems after 8pm theres is nothing you can do ?!?
When asking about cancellation the fee is 100 pound . Ridiculous.
Reviewer
Iako
Location
Birmingham
Date
28/07/2021
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I am using 2.5 years directsave. In terms of overall satisfaction I believe that directsave provides quite good services(4/5).
For customer services I believe that the agents working after 4pm are better technically that those in the morning hours (4/5).
The installation times are affected by openreach works and schedule. I believe they need to improve their collaboration with openreach and have more control on their programs and status.
The broadband speed is more or less the same between companies. The best always for me is to use an ethernet cable, wifi lose 50% of speed (3/5)
The connection is in general terms stable, I think they can improve further on that point (4/5)
Reviewer
Ll
Location
Ipswich
Date
24/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sucker company owned by Stavros Tsolakis avoid at all cost
Reviewer
Przemyslaw
Location
Aylesbury
Date
17/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid or don’t sing long term contract !!
I do not recommend this company because I was with them for 6 years I wanted to end the contract because they could not provide me the same speed at the new address so I wanted to quit so they made me pay 150 £
The offered me a lower speed broadband there but I had to pay £40 extra for reconnection but they offered me a broadband with lower speed.
Avoid ! 6 years and that’s how they say goodbye for long term customer!!
Reviewer
Rodrigo Vaz da Silva
Location
London
Date
25/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Be very careful with their misleading terms.
Due to COVID, and after being their customer since 2017 (no longer on a fixed contract) I called them to upgrade my Fibre Speed, which they promptly did while locking me in a 12 month contract again. It was clearly stated over the phone that if I had to move houses and they could not provide me the same service, I would pay no termination fees. Contract was never provided, just an email acknowledging the new package and informing me I was now on a 12m contract. Cue to now, having moved houses and not having access to fibre, they say that since they can provide me basic DSL via phone line, I either keep a contract with infinitely slower internet or pay them £90 in termination fees. Beware.
Reviewer
Terry Ward
Location
South East Wales
Date
26/03/2021
Comments:
Changed address in July 2018 and informed Directsave to send me a final account and cancel contract. Despite regular phone conversations and letters they eventually sent me a termination of contract and bill of £74.95. I immediately paid this bill and my bank account shows this transaction. On the 29 September I had a letter from MIL Collections claiming £90.00 for non-payment to Directsave. Despite a letter to MIL explaining that the account had been paid, I am still experiencing regular phone calls from MIL claiming this payment. The latest yesterday 24/03/21 almost 3 years after closing the account. PLEASE DO NOT USE DIRECTSAVE TELECOM - ABSOLUTE RUBBISH.
Reviewer
Vicki
Location
Lancaster
Date
12/03/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We have been with Direct Save for about 12 months. We've had no problems with Broadband or telephone line and the speed is fab. It's a slightly cheaper than other providers and offers the exact same thing. It was a no brainer for us. We've been selected for an upgrade and the communication on how to do this was seamless.
As a customer you get access to great offers too!
Reviewer
Graham Leverton
Location
Newport
Date
09/03/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I have found Direct Save to be the poorest provider of Broadband. I found their willingness and ability to rectify technical issues were some of the worst I have experienced in any industry.Whilst all companies have problems with provision of services from time to time, the quality of Direct Save's customer service and enginerring lacked integrity.
Reviewer
Al
Location
Claton on sea
Date
14/01/2021
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waste of time have no phone or broadband nowand have to pay to get phone line back so cancelled
Reviewer
Peter
Location
GRANTHAM
Date
27/11/2020
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
not a good start as I started 9 nov 2020 to date Direct Save have taken £63.75 for just standard broadband and the month not finished yet.
I had to contact them about the monies taken and why the bill is not clear.it appears they have taken money they should not have and have to wait for my refund.After requesting paperless bills was sent a bill .Customer service have been polite it is true you have to wait to get through to talk. I can say after leaving the post office Direct Save have provided me with better Internet connection but is early days to compare.I was concerned as my first month is not billed as a month because it started on the 9 November and instead of being billed to 9 December its only for the end of that month which I find bizarre normally doesn't matter when you start your billed monthly.
Also being charged to call customer service from your land line is a bit petty I have always been able to call customer service from the providers land line free and pointed this out as with all the problems listed above
Its up to Direct save to keep me as an ongoing customer some of the above needs to be addressed I do not agree that before your contract starts fees should be taken from your bank in my case my contract started 9 November 20 and was billed £44,80 October 20 before contract started
Reviewer
Patricia gamble
Location
Middlesbrough
Date
03/11/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with directsave for a year now with no problems at all and tonight had a call with kerry who was so nice and friendly and very helpful. My contract is now renewed with the best contract for me at a brilliant price. I would, and have recommended directsave to my family and friends.
Reviewer
phillip simms
Location
manchester
Date
30/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have been a customer of Direct Save Telecom for a year now. I am writing this review whilst I have been waiting for over half an hour to speak to customer service (This is at 11am on a Tuesday morning - hardly peak time).
Over the course of the year, Direct Save's customer service has been slow and clumsy to discuss simple matters. Here are some of the things I encountered in my year as a customer
1) They have continually spelled my name wrong on correspondence, despite having asked four times to change my name (spelling of name is required to log in to account
2) As I came to the end of my contract, I was receiving a call every day for about two weeks from them trying to get me to renew my contract. This is despite having asked them three times to stop calling me.
3) They use this small written in clause to get you to buy into their 'annual discount club' for £8.95 when your contract is over. You're put into it when you join, and when your contract expires they start charging you for it. It's a completely useless scheme. This is buried in your contract so it's hard to notice
4) Your wait for customer service will always be incredibly long whenever you ring. I was told by one of their colleagues that this was due to them being a relatively new company, but I have seen little improvement in a year. You will typically wait over half an hour in off-peak times, worse if you call after 5pm or the weekend.
5) I gave DirectSave a bad review on here early into my contract. A representative asked me to call them to discuss it. I called them, waited over half an hour to speak to them. When I did get through, the representative did not know the nature of my complaint about having to wait so long for customer service.
Direct Save is cheap, but it is definitely not the fastest broadband out there for the price. You also get a very low standard of customer service.
UPDATE OCTOBER 2020
I called on 28th October to enquire why the amount of £85.95 had been taken out of my account on a date which wasn't when I had set up my direct debit. I waited twenty minutes to get through to an advisor who then put me on hold and disconnected my call. I called back up to wait another 15 minutes. The advisor I spoke to put me on hold for ten minutes while they tried to work out why I had been billed that amount.
I was then informed that 'because our payment systems had been down between July and September, money hadn't been taken out of your account correctly'. I asked why there were no invoices detailing this and they couldn't answer.
I also enquired as to why I was still being charged for their 'discount club' (£8.95 a month) when I had rung up twice to cancel it. I was told that it would be cancelled from now on.
I was also also told that the amount of £85.95 was incorrect by twenty pounds. I told them I would reclaim the direct debit until I was properly invoiced so I could see what I was paying for.
I am only with Direct Save because it is the only internet service provider I can get in my area that doesn't require a yearly contract ( I am in my current accommodation temporarily for work)
Reviewer
Karen Adsett
Location
Worthing
Date
20/10/2020
Ratings
Satisfaction
1.00 stars
Comments:
I AM TAKING DIRECTSAVE TO COURT IF ANYONE WOULD LIKE TO PUT IN THEIR OWN COMPLAINT IN WITH MINE, PLEASE FEEL FREE TO CONTACT ME WITH YOUR EVIDENCE AS I WILL HAVE THEM SHUT DOWN. THEY WILL NOT BE GETTING AWAY DAMAGING ANY OTHER PEOPLE AND COMPANIES. [email protected]
Reviewer
Jie
Location
Coventry
Date
11/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
As all others saying, they keep charging me about the services I cancelled on their web site. The custom service told me that I have to tell them by phone which makes the website totally a trap. I insist that they should be responsible for the bill and the customer service start threatens me that they will charge me for another £20 as I should inform them 28 days before I want to quit. I do not want to waste time arguing with them so I still paid the bill. This is indeed an unpleasure experience.
Reviewer
Michael oswin
Location
Coventry
Date
27/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I have cancelled my direct debit due to the fact I have tried to talk to someone about my contact only to be cut off every time. I have been unable to talk to someone and I've had enough of there service its bloody rubbish.
Reviewer
Aaron
Location
Penzance
Date
14/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was sold fibre broadband, and told an engineer visit was required costing £60. The first available appointment was 2 weeks away (openreach timeframe). Almost 2 weeks passed and I hadn't heard anything, so I thought I would call up to check if it's still going ahead. I was told that my appointment had been cancelled because I can't get fibre in my area... Even though the sales advisor told me I could. It turns out the appointment was rejected ages ago and I was waiting for nothing, I received no communication from direct save. They offered nothing in the way of compensation and said it would take a further 2 weeks to get standard broadband connected. I cancelled my order and was told I would receive a refund for the £60. Another 2 weeks passed and I haven't received a refund. I called again today chasing my refund, the person was blunt and rude, often going silent for minutes at a time with no notice. The call took almost 15 minutes and when I asked why I wasn't refunded they said they are transferring to a new system and there was an error. Again they didn't contact me, were they hoping I forgot and let them have the money? They have all of my contact details, and I received emails and calls at the initial stage so they could sell me the product. Only after they charged my account did the communication stop. Hopefully my refund should be processed in the next couple of days. All in all they were useless.
Reviewer
Graham Leverton
Location
Newport
Date
29/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Of all utilities I have used in my 40 years as a customer, Direct Line Telecom, have been the worst in every department. In many ways it was my own fault but how bad could a broadband provider be? Super bad! Not only was their provision of their contracted service poor, but the standard of their engineers, their customer communication and service were probably one of the lowest quality I have experienced in any sector.And I've bought a great deal of stuff in my time. Keep well clear of them.
Reviewer
S. Clarke
Location
Croydon
Date
15/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've paid this Company over £200 for nothing,except excuses, hours of hanging on the phone and talking to me as if I was an idiot. I feel I've been mugged. Avoid like the plague.
Reviewer
Lee
Location
Norfolk
Date
01/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor internet provider, paying for 60mbps broadband - fibre to home and lucky to see over 10mbps.
Customer service has been equally as reliable as the service itself when needed.
Reviewer
ES
Location
London
Date
04/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These guys are a joke! I'm in London for work, and my relocation company signed me up with Direct Save in my flat. The only reason they went with them was because there was no contract (was planned to only be here for 9 months, so the company didn't want to tie me ino a 1+ year contract with another company).
Service so far has been terrible! Firstly they sent the router to the wrong address, so i was without any broadband for the first month in my flat. I supposedly have fibre broadband, but my connection can drop out when i move rooms (i'm in a 1 bedroom flat, so i'm only moving about 20 feet further from the router!)
Suddenly last week the broadband stopped working completely. Apparently there was an unauthorised takeover request from someone other than the person (company) they have the account with?!? A week on and they still haven't reinstated it, and the communication has been terrible.
Definitely wouldn't recommend these guys, i have had no positive experience with them since Sept last year.
Reviewer
chris
Location
telford
Date
16/02/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
**** service i paid my fibre broadband upfront for year and 2, i know what speeds im spose to get i was getting nearly 60 download speed with sky and direct save only offer me 37 mps constant speeds, kind of a joke aint u, im moving provider now anyway going to Zen you can have the ****** cancellation fee i wouldnt reccomend if your a gamer plus they dnt offer IpV6
Reviewer
Inkie
Location
Perthshire
Date
11/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid, avoid, avoid,. If you ever finally get through to customer service they are rude and unhelpful. Been with them less than 6 weeks and no end of trouble, stayed in for engineer, no show, finally got set up 7 weeks after I bought the service, connection was rubbish, speed less of 0.36, called 3 times, each call lasting nearly an hour and still no improvement. Their staff are rude and unhelpful, manager even worse. Please do not waste time or money signing up, you will have no end of trouble
Reviewer
Theresa Ferguson
Location
Kirkintilloch
Date
06/01/2020
Ratings
Satisfaction
5.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
This company used to have an 0800 number - not now. Customer service is terrible. Waited 20 minutes for answer. This was bad enough when 0800 number now have to pay to wait.
Reviewer
Steve Webb
Location
Essex
Date
06/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A totally revolting company.
Arrogant and rude customer service.
Extra charges layered on for things not asked for...... "it's in our t&c's"
Slow internet and unusable voice blamed on OpenReach.
I sincerely hope the company rots, and disappears. They are basically selling a junk service in my case (and they know it) - the customer is not getting anything resembling what they paid for.
For those changing from BT that may have fibre to the cabinet.... BT will take this and allocate to another customer so DST can only give you copper to the exchange - you will be tricked into having a marginal service.
Reviewer
Nat
Location
Beverley
Date
04/01/2020
Comments:
Don't think even one star worth. Never known a this rubbish internet provider before. Placed my order on 29th November 2019 and still no sign of router or internet (pre wired and good working line). I was supposed to get it on 18th dec and when I call on 17 then said 3rd Jan and now another week or 2.
I would not recommend this company to any one and cant wait till the end of my contract.
Useless customer service who hasn't got a clue what they're talking. So if you're thinking of joining please don't, pay extra £or two and go somewhere else as it's not worth wasting your time and peace of mind
Reviewer
Annie
Location
Bedford
Date
31/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Direct Save suits me down to the ground!!
Reviewer
Tom Campbell
Location
West Midlands
Date
28/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Frankly I’ve never known a more incompetent utilities provider in my life.
It’s been nearly 4 weeks since I placed my order for broadband (in a pre-wired building) and after being told that my order wouldn’t be processed for another 4 weeks, for no reason apparently, I kicked off and was asked to send “proof of address” which I did. After no reply for 4 days I called up and was told that someone had “forgot” to action this email so I after some time I got sent a router that obviously didn’t work. I had spoke to a customer service agent who advised everything would be sorted and surprise surprise the router didn’t work because after speaking to the technical team it “hadn’t been activated”. I was told this would happen within a few hours and yet here I am, none the wiser And none the closer to getting working broadband.
Honestly, if you can do so avoid this company like the plague, they are utterly, utterly useless. there’s a reason they’re cheaper than everyone else.
Reviewer
Winston Mcrobie
Location
Walsall West Midlands
Date
27/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
An extremely unsatisfactory service from the onset. Constantly have to unplug the modem to get it to work. Speed is extremely slow. My devices work at other addresses but not home. Called customer service who were unable to help because there system was down..
Reviewer
Mr L Robins
Location
Rochford
Date
24/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I wouldn’t be surprised if the good reviews are from staff that work for the company.
I would NOT recommend them to anybody, every call would take me 25 minutes to get through, the staff did not have a clue and were rude to me on many occasions.
I would stay well clear of this company!!!!
Reviewer
Trisha
Location
Lanarkshire scotland
Date
20/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Excellent service especially as I live in the country.. Never had any issues since I've been a customer..approx 3years..
Keep up the good work.. I have recommended friends to move to direct save and they too are very happy
Reviewer
Sharon
Location
Birmingham
Date
19/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Not sure how to check Broadband speed to check real speed
Reviewer
Gavin Stewart
Location
Forfar
Date
19/12/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
2.00 stars
Comments:
Poor customer service.been waiting five months for a call back.
Reviewer
Stuart McDonald
Location
Worthing
Date
19/12/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Very poor speeds. Pay for 300mbps and only get 100 - 150 max, dips to around 2mpbs in the peak hours.
Reviewer
Steve
Location
Warwick
Date
19/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
My second time with direct serve at different properties and always consistently good service without the need to be tied in to a long term contract which is important as I move around with my work.
Reviewer
Mr. Robinson
Location
Upholland Nr Wigan
Date
18/12/2019
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
response time in answering calls when phoning customer services is a JOKE. Expect to be left wait anywhere between 15 to 30 minutes listening to naff music. Other than this issue I cannot fault Direct Save.
Reviewer
Richard
Location
PORTSMOUTH
Date
17/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I only have regular broadband but I have never had a problem since joining Directsave 4 years ago
Reviewer
P.Taylor
Location
Manchester
Date
17/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Never had any issues it has always done what I expected, better than my previous broadband supplier.
Reviewer
Pete
Location
Bristol
Date
17/12/2019
Comments:
Constantly slow and unreliable. Usually in the evenings so cannot even watch TV over IP. Their customer line closes at 8pm so cannot report it. Give them a call the next day, they say all is fine. Quite frequently I get speeds of 2Mbps over fiber. Isn't that insane? ADSL was faster than the service this company provides. They always blame something else but me and most of my neighbours experience the same so it is a constant disappointment. Unfortunately the only alternative is SeeTheLight who are exactly the same as this company. So new builds are stuck with this kind of monopoly, where you only have these Cardiff-based companies providing horrible customer service and awful QoS on broadband. Worth to mention is that within less than 2 years, my bill went up by £10 while the service remains shajt.
Reviewer
martin
Location
telford
Date
17/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
excellent value and customer service much better than so called bigger companies and much cheaper
Reviewer
Pat Marrish
Location
Canterbury
Date
17/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Overall excellent. A little slower on top floor of a townhouse but not disruptive. Going into 3rd year now and not looking to change. All good so far
Reviewer
Phil Lawrey
Location
Bodmin
Date
17/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Great service. Good, cheap broadband. Easy, comprehensive billing each month. Highly recommended compared with some of the much more expensive Internet providers.
Reviewer
Paul Jenkins
Location
Tockwith
Date
13/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would avoid this company, very unsatisfactory service and poor customer service skills + their service is always going down/slowing down.
Reviewer
Michelle
Location
North West
Date
13/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Delighted to say, we're receiving 100% reliable broadband. So glad I transferred and saved money.
Reviewer
Joanne
Location
Wallasey Wirral
Date
11/12/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Cheap provider. Router is of good quality however I live in a 4 bedroom house and reliable service further away from router can be hit or miss. The speed does slow below the 30mps I'm suppose to get especially after 5pm. Customer service was OK when I phoned with a problem it was sorted however I was kept on the phone for half an hour why the person tried to reset my broadband and get me back online.
Reviewer
Michael
Location
Sleaford
Date
11/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
My speed is usually around 32, thought I
was supposed to get 37, I am only about
75 metres from the street box.
Reviewer
Mm
Location
Colchester
Date
11/12/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Ok in terms of speed.Horrible experience with customer care.Very irritating explaining same thing to again and again to technical support.Barring one expert in technical support ,all others irritated me.Also termination team will go to any length ( on negative side) to keep the customer.One of them even used threatening terms which is not acceptable.Keep increasing their price and not very competitive in terms of pricing with new service providers.Almost went on to complain OfCom about their conduct and handling of the complaint.
Reviewer
Mandi
Location
Burgess Hill
Date
11/12/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
The speed and reliability isn't as good as I had hoped but my area has poor reception and connection. Customer service is great, operators are polite and friendly, and still professional. Any problems or glitches have been dealt with speedily. Would recommend (just need to pick up my flat and move it to a better location)
Reviewer
Jody Nash
Location
Brasted, Kent
Date
07/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Really pleased with Direct Save since moving over. The billing is simple and straight forward and much better value than all the bigger companies. Amazing value.
Reviewer
Kenny Mills
Location
Jarrow Tyne and wear
Date
06/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waste of time, its forever going off! I'm sick of it, they left me with no broad band for over a month, no phone for two weeks and I still had to pay for it, wouldn't recommend it to anyone.
Reviewer
david jones
Location
barry. s wales
Date
05/12/2019
Ratings
Satisfaction
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
broadband goes off regularly for a minute or so every hour.
Reviewer
Keith Sleight
Location
Hamilton, Selby
Date
05/12/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Was constantly kept up to date with progress. Router arrived well in time and worked straight from the box
Reviewer
john
Location
ulverston
Date
05/12/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
OK overall. broadband a bit slow but the whole area is a bit hit and miss. Price good.
Reviewer
Pete
Location
Bristol
Date
04/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst Internet provider I have ever had. Constanly unreliable service, slow Internet speeds (currently 2Mb for a fibre boradband is a freaking joke). Every time I call them it's all fine on their end. Have tried 3 routers already (as they always blame it on my router) and I keep having problems. Since I joined, in 2 years the price has gone up by £10 while the quality of service keeps decresing. AVOID, AVOID, AVOID
Reviewer
Jennie Strange
Location
Mansfield
Date
02/12/2019
Ratings
Satisfaction
5.00 stars
Comments:
Only ever had one problem and that was on set up and was easily resolved.
Reviewer
james teasdale
Location
burnhope
Date
02/12/2019
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
can you please tell me when my contract ends and do you have any offers for me to stay ?
Reviewer
David Vleave
Location
Somerser
Date
29/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Having read some of these reviews I am wondering if they refer to the same company. I have been with these guys for 4 years and still getting a good download speed on a standard non fiber line. I don't use the line for calls only the internet and have been paying the same price with no clever add one or price hikes. Very happy and any technical issues have been quickly sorted. Thank you.
Reviewer
Paul
Location
EXETER
Date
29/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The best Broadband that i ever had
Reviewer
ANTHONY BARNETT
Location
MANCHESTER
Date
27/11/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Good cheap broadband with Direct Save.
Havent had any problems with them.
Reviewer
james smith
Location
glasgow
Date
24/11/2019
Ratings
Speed
1.00 stars
Comments:
l will end my agreement on 01/02/2020 l fee the broadband is rubbish it is very slow and cut of have to start over again not good for the money i have to pay l am sick of phone help line
Reviewer
Brian Fisher
Location
Cleethorpes
Date
21/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Had no problems with anything since switching from bt,four years we have been with you.
Reviewer
spyros
Location
Manchester
Date
20/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Try to avoid them! There are thieves
They charge my bill with 9.95 extra for a membership i never asked. i try to get in touch with them but they put the phone down. i apply to a new provider and after they told me that i have to pay 54 pounds extra because 2 months remaining for contract to finish but they already charge me for that membership without to ask me and 2 months before the free membership finished. of course i will no pay anything and i am ready to take legal action against them. They are just thieves
Reviewer
spyros
Location
Manchester
Date
20/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Try to avoid them! There are thieves
They charge my bill with 9.95 extra for a membership i never asked. i try to get in touch with them but they put the phone down. i apply to a new provider and after they told me that i have to pay 54 pounds extra because 2 months remaining for contract to finish but they already charge me for that membership without to ask me and 2 months before the free membership finished. of course i will no pay anything and i am ready to take legal action against them. They are just thieves
Reviewer
Jimmy Mackie
Location
Falkirk
Date
15/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I had problems with my landline, reported same to Direct Save. Problems al sorted within 48Hrs. That's what I Call Excellent Service. Well Done to all concerned. Jimmy Mackie.
Reviewer
michael
Location
Hereford
Date
12/11/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
broadband speed is weak BUT service from directsave is good
Reviewer
Andrew thorpe
Location
Whitwell
Date
12/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Good Company to Deal with Broadband and phone line’s highly recommend them for the Service provide .
5 Star.
Reviewer
Diana Barnes
Location
Grays
Date
12/11/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Been with them a long time now much cheaper and more reliable than BT,customer services have always been good everything has been fine only recently broadband has been stopping now and then,only last a couple of seconds then comes back.
Reviewer
Joan Davis
Location
Essex
Date
12/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with Direct Save 6yrs this coming February, had no problems, and hope to be with them for many more years.
Reviewer
Irene
Location
Truro
Date
11/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
We are extremely pleased with Direct Save. If we have had a query or problem they have solved it very quickly and efficiently. Keep up the great service.
Reviewer
Chris Woon
Location
Taunton
Date
11/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with Direct Save Telecom at 3 recent addresses and have found them to be most helpful and resposive to my requirements.I have recommended friends who have also joined them and been very happy. Price and customer service is good Consequently I have no reason to switch!
Reviewer
Chay Tana
Location
Lincolnshire
Date
11/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've been with DST for over 7 years now and it's been quite some years since I last had a problem. That was when my router expired, but after one phone call or one email - I forget which it was - I had a new one shipped immediately and I received it in 3days. I recall having some minor connection problems when first signing-up with them in 2012, but I always had good service from them and no long waits for the phone to be answered. In comparison my previous and more famous service provider was abjectly awful - so bad that I'm surprised I've never given them a 1 star rating! While I appreciate that some people have had bad problems with DST, based on other reviews here, I've never had any serious problems, plus in the last 3 or 4 years not a single one.
Reviewer
Sean
Location
Runcorn
Date
11/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Overall not too satisfied the customer services just put the phone down on you when they feel like and don't ring back so you have to que up all over again the customer services isn't the best I had my broadband disconnected for a week and they didn't inform me I had to ring up find out the problem they didn't rush to sort it out. Broadband speed is okay I guess when it works that is. The staff are rude and don't rush to sort anything out for you they over charge you on your bill sometimes too with out telling you. Wouldn't recommend to anyone searching for broadband !!!
Reviewer
james green
Location
campbeltown
Date
11/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
been with them for years never a problem would recomend them 5 stars for me
Reviewer
MK
Location
Fife
Date
11/11/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Excellent customer service AND you get to speak to a real person, without having to go through endless menus!
Broadband speed isn't an issue for me as I do very little online, and to date haven't had any problems that haven't been resolved promptly.
Reviewer
Daphne Spencer
Location
Norton
Date
11/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
A very helpful company . Have been with you virtually from the start. Your price compare very well with all other companies . Thank you for your service.
Reviewer
Anne Reynolds
Location
South derbyshire
Date
11/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I am not a tecky and find their staff very friendly and helpful
Reviewer
Mrs Brenda Hutchinson
Location
Burnley
Date
11/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
No complaints with direct save they have always been very obliging and helpful aiming to do there upmost to help out wherever they can
Reviewer
Roger
Location
cheltenham
Date
11/11/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
our download speed has recently dropped so that our 2 computers are taking longer to fill the screen
Reviewer
Helen Keating
Location
Gatehouse of Fleet
Date
11/11/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Given our rural area and its slow broadband provision we are happy with the service from DirectSave
Reviewer
Anete
Location
Nottingham
Date
23/10/2019
Ratings
Customer Service
2.00 stars
Comments:
Worst company I have dealt with! AVOID!!!
Reviewer
Hil scott
Location
BIRMINGHAM
Date
09/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Donot touch direct save no phone for 4 weeks broadband up and down complete robbers
Reviewer
JH
Location
Norwich
Date
31/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID AVOID, no response to emails, took 70 minutes to speak to a customer service rep when I was apparently 6th in the queue. Customer Service rep had no idea, obviously has not been provided with appropriate training, tried to quote me me GDPR, shame Information Governance is my job. Have cancelled as no contract, as no response or info from them as to when service will be provided, 13 days after signing up.
Reviewer
Keith
Location
Newtownabbey
Date
12/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Haven't had internet for nearly a week, customer service is terrible, keep telling me the same story, wouldn't recommend it to anyone
Reviewer
Cal
Location
Atkinson
Date
12/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speeds drops a lot, I work from home a fair amount and the speeds I get are a big concern. Several times I have called in to ask why the speeds so slow and theyve always blamed third parties or just said theyre not... Their customer service team are very poor at their roles; limited knowledge and very obnoxious.
Reviewer
Lou
Location
London
Date
31/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is from far the worst company I have dealt with in my entire life!
I signed up for fibre broadband, completely convinced after being assured by an adviser that in case of ANY issues a technician would be sent to my place. From the day I got the modem, at the end of June, internet only worked for a few hours then abruptly stopped. I haven't been able to get any connection since them.
I immediately called Direct Save and was told that unfortunately nothing could be done on their end and that the company's policy didn't allow them to send any technician in case of issues.
I was in shock, as obviously, I was lied to in order that I signed the contract. I asked that they cancelled it, which was refused first but 2 calls later they finally orally agreed, recognising that I was lied to.
After one month and a half, and a dozen of calls, waiting hours on the phone, Direct Save has eventually cancelled my contract, asking me to pay around £200 !! I refuse to pay it and I am in touch with a lawyer (friend of mine) to take legal measures as they categorically refuse to hear me and don't answer my complain letters.
Avoid them!!! That is my only advice. They are just a bunch of thieves, making false promises in order to steal your money.
Who would accept to pay for a service they don't get??!! Would you recon it is legal?
Reviewer
Bazza
Location
Chelmsford
Date
22/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling company. No Internet for over three weeks now and no closer to a resolution. Queue times are horrendous to speak to customer service or support. When you do get through there is zero contrition, instead a chippy and conbative attitude. Unbelievable!!!
Reviewer
venice
Location
kilburn
Date
14/07/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Comments:
At first it was fine I told them I wanted invoice to review my bills but sent nothing and was charged I did not realise this as I could not get online they had not registered me on the system when I informed them. Eventually I was able to review my bills but if you do not see them online in time then they are gone, you should be able to review bills you have missed.
I had threatening text messages stating that I had not paid my bill even though it is direct debit. I called customer service and they confirmed it was a mistake it was paid and they apologised it would not happen again but yet again I got another threatening text message for a new bill. I once again called customer service and they said I must of disabled my direct debit which I had not done and they had blocked me from getting internet as they stated I had not paid 2 of my bills. I called my bank and they stated directsave had not taken any money and that's why there was a problem.
I contacted directsave again and informed them and they realised it was their mistake they had not taken payments for the bills. There has been constant incompetency on their part to make sure the bill is paid. They had also taken £9.95 for membership fee that I did not agree to and had to get them to pay me back the money they took out without my permission. I feel this company need to train their customer service and account department on how to manage payments and to make sure to thoroughly check why it has not been paid before threatening customers
Reviewer
RFoster
Location
Chelmsford
Date
12/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Poor technical support for an unreliable service and equipment. APPALLING customer service - chippy ill-mannered call centre staff. Will be moving to another ISP.
Reviewer
Colin Hines
Location
Lymington
Date
11/07/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
No internet for nearly 2 weeks. Constantly being told " update in final stages" How long are final stages? Proverbial P*** up in brewery comes to mind.
Reviewer
Cindy Cheng
Location
Croydon
Date
07/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Went without internet for 3 weeks, worst customer service, sent 10+ unanswered emails to their customer services email, extremely long wait times when trying to call them: 40 minutes - an hour.
Have been "put on hold" twice and then been hung up on because they have not known the answer to simple questions about my account.
Company does not call you back or update you.
The only plus is that once the engineer was eventually sent out, my internet is working. But it was an pain to get set up, and continues to be a pain after trying to confirm my refund and being hung up on...
Reviewer
CHRIS BENNO
Location
DERBY
Date
06/07/2019
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
only provide broadband no tv
they do not allow you to change provider
as they don't allow access for other providers to check exchange speed
don't inform you when your 12 months are up
Reviewer
neil
Location
YEOVIL
Date
20/06/2019
Ratings
Speed
1.00 stars
Comments:
my point of view about this is that i was very happy to come to use this broadband speed was very good untill now as its cuts out all the time now i had this before when i was with itaik i just wonder why pay money to this if you can not get online, but direct save says they have change my settings and still no luck if this keeps ongoing much longer i will leave if anyone having the same thing on your broadband what can you do
Reviewer
JOHN BAYRAM
Location
lowestoft
Date
12/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bloody useless ....Only had them about a month just got my first bill......Wi fi down and can't make contact ......Paperwork said do not reset ......Biggest regret signing up with them
Reviewer
Paul Lewis
Location
Derby
Date
10/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
**** company!!!5 weeksstill no service
Never had to deal with such a bunch of incompetent idiots
Outrageous hold times. ignorant customer service agents
Reviewer
Erand
Location
Watford
Date
30/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever!!! After I paid the first 2 bills and I still don’t have internet at home!! I keep calling them every day and they promise me I will have internet in few hours, then I call them back and and they saying the same thing again and again. The worst part is they don’t let me cancel the contract and go to an other internet provider. In 2 months we have spend over £200 in top ups so we can have internet at home and they don’t even care. The most unprofessional, amateur and useless company ever!!!
Reviewer
Richard Andrew
Location
Harrogate
Date
06/04/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I moved providers because I wanted to cut costs. Direct Save were more expensive than my last provider so a year later I moved again. They slapped me with a bill for £19 and immediately threatened me with dept collection if I did nt pay. All that despite paying a months rental in advance and only using the provider for half a month. No refund. These people are not nice. Stay clear of them.
Reviewer
Unhappy customer
Location
Newcastle upon Tyne
Date
24/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bad service bad customer service they send you one bill tell you to pay that then when you pay it your told sorry no that's incorrect bill please pay double what you've already paid and we will switch you back in worse company ever going do not use avoid at all costs
Reviewer
C Firth
Location
Lincoln
Date
19/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Watch out for the 28 day notice fee. If you move away from them and your new supplier doesn't give them 28 days notice which they usually won't then this shower will charge you £19.50. My best advise is to avoid them.
Reviewer
pookie
Location
sheffield
Date
18/03/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
was good at first (apart from rubbish set up advice) but now speeds are appalling (less than 3 down and less than 05 up).
Only chose them cos dont want a contract.
But no longer fit for purpose
Reviewer
Isak
Location
Newcastle upon tyne
Date
13/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I payed them but they still havent installed the broadband. When I called and asked them they just said that the installation had been canceled. They didnt offer me anything in return. They just made me wait even longer for the broadband to be installed.
Reviewer
Emily
Location
Newcastle
Date
04/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Haven’t even got my internet yet and all I’ve had is hassle from them. Called up 3 times now and every single time I’ve been told something different. I don’t think anyone in the call centre actually knows what they’re doing. Been a joke from start to finish and now they can’t even give me fiber even though I’m paying for it. Wouldn’t recommend. Dreading to see what comes next , plus the call waiting times are 20 mins+
Reviewer
Sheena
Location
UK
Date
23/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking company!!!! It says on their website 24/7 technical support. Rang up this evening and told they have no engineers so will have to wait for a call back in the morning. Supposed to have Fibre Broadband but speed is showing at 0.7!! Not happy at all.
Reviewer
Kay
Location
Leeds
Date
20/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've used their service for a year & changed the provider the first chance I got. I was initially charged additional £25 due to their mistake while changing the provider. The speed & the connection was bad, so I complained. I was provided with slightly better router which improved the speed slightly, however I was charged £50 for it as they claimed that they never received the original router I returned by post. It would have been much cheaper to go for fibre broadband with other providers. Don't think you'll be saving money, their service was more expensive than any other company I have used in the past.
Reviewer
Sarah
Location
Date
17/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The absolute worst
Reviewer
Mark robinson
Location
Stoke
Date
01/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Had prob broadband had engineer out sorted it.half hour after back to normal had 2nd engineer out took 3hrs to sort it both occasions told won't have to pay 31st October got hit with with 335 pound bill got in touch with direct save not got to pay first bill got to pay 2nd said no problem I thought happy Christmas waste of time have to go on the streets begging for Christmas thanks direct save they are like crocodile keep well away cancelling contract aprill
Reviewer
Brian
Location
Date
21/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have the 35Mb no contract Superfast Fibre service at £42.95 per month. I suffer poor latency speeds, returning results of 700ms, 900ms, 1000ms results. I have to restart the router they sent everytime. They don't do anything to resolve the issue when I complain. Avoid.
Reviewer
robert
Location
Date
04/10/2018
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
seem to get high phone call prices ie 0844 etc nos 6.00 for 18 mins
Reviewer
Paul
Location
Midlands
Date
29/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do NOT touch this company with barge-pole. They are NOT FIT FOR PURPOSE! Constantly losing internet connection!APPAULING download speed(as low as 0.5mbs)Hence at peek times? the connection is lost. I have to say, in ALL my years of being on the internet? NEVER,EVER have I had the misfortune of being landed with such a disgraceful service provider as this 1. PLEASE! do yourself a HUGE favour and do NOT have ANYTHING to do with this company.
Reviewer
maxine
Location
kent
Date
04/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The broadband continually fails to work. Never works at weekends and rarely works most evenings. It will connect for a short time then it goes down. Better during the day but will definitely not use this company again! Will change my provider as soon as my contract is up. I have called to complain and they have written a ticket but never had a call from the engineer, even though they say I might if there is a problem. Which obviously there is as it is not resolved after 4 months of complaining!
Reviewer
Thomas
Location
Acton, London
Date
31/08/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The amount of providers available on the "Open Fibre Networks" (previously Independent Fibre Networks) is limited, and Direct Save is one of the very few options. But the technology is the same for all the FTTH providers on the network, so price plays an important role in the choice. Direct Save is one of those few providers. It is not fancy, on the contrary, but the broadband works just fine, installation was a breeze, and sales and customer service - although hardly ever needed - is very friendly (and UK based). Also, the package includes a landline by default, which other FTTH providers do not without paying extra. Conclusion: no frills, but just what was needed, a stable, reliable, fast and as cheap as possible internet connection. Comes with an older router, but with advanced capabilities such as media server. Would recommend if OFNL servers your building.
Reviewer
Roger
Location
YORK
Date
29/08/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
14th Aug I reported severe line crackling
and intermittent\very slow broadband. Until the 25th they continually said there was no problem. At this time I asked them to test my router. I got a quick return call to confirm a fault. An engineer was requested and we were told to expect him on Tuesday 28th. We waited in all day - no engineer. I called Direct Save again and was told the engineer would attend the next day but we did not need to stay in as there was no need for his access. At 9.05 on our way to the super market we received a call from the engineer asking us to return home as he needed access to out home. Fault was rectified at 5.20 that day. We were offered approx 2 weeks refund which was increased to £20. Given the inconvenience and extra costs involved (returning from shopping, use of PAYG mobile for calls for over 2 weeks and return from shopping ) I am very disappointed and asked there agent to register my dissatisfaction.
Reviewer
Travis
Location
Lowestoft
Date
19/08/2018
Ratings
Customer Service
3.00 stars
Comments:
******* useless I have a ps4 nd the internet goes down nd lags costerly so **** would not recommend takes 12 hours to even down a 60gb game also when downloading big files internet won't work worst internet ever
Reviewer
Melania
Location
Kidderminster
Date
13/08/2018
Comments:
Shit company! Shit! Shit! Shit!
Reviewer
Paul
Location
Norfolk
Date
13/08/2018
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Customer service slow and unhelpful. Broadband keeps disconnecting, internet buffers, but according to Direct Save, they are giving a good service.
Reviewer
Melania
Location
Kidderminster
Date
13/08/2018
Comments:
Shit company!
Reviewer
boris the spider
Location
mid west wales
Date
05/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just called them up to sound them out. Told myself that that I could not have the 17.95 deal as I am in a 'market a' area - but I could have them supply at double the price. I told them they dont advertise this in their marketing - not even on this site! She then did the usual cal centre staff trick of repeating what I have heard from her and then repeating and then repeating - I told her when ever I hear call centre staff repeating themselves I am sure they are telling me to go away based upon my experience.
Reviewer
Clif Francis
Location
Ilford
Date
30/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Sometime the WiFi is weak and inconsistent.
Reviewer
Helen J
Location
Darlington
Date
30/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I pay for a fairly basic package which meets all my needs. Being able to speak to a real person in the UK is one of the reasons I've stuck with Direct Save; when I've had problems they've usually been good at sorting them out. Moving house has caused some problems, but this seems pretty general and they've been better than many I've heard about.
Reviewer
B Stonard
Location
Andover
Date
28/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Very helpful and quick to respond.
Reviewer
Gwen
Location
Tunbridge Wells
Date
28/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have had no problems with Direct Save. They were very helpful when I changed address. Been with them for 5 years.
Reviewer
Scott
Location
Pinner
Date
27/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Poor broadband speed currently measured at about 0.5 MB/s download.
Reviewer
I. Rodriguez
Location
Hartlepool
Date
26/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I am reasonably happy with Direct Save Telecom; some small problems which have been sorted with a phone call; very kind and understanding people there. Thanks.
Reviewer
James Buckley
Location
Motherwell
Date
25/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
No real complaints.
Reviewer
B. Williams
Location
Wrexham
Date
22/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
After some delay with initial setup, good service.
Reviewer
Emma
Location
Pembrokeshire
Date
21/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Never had a problem.Great company
Reviewer
Pamela Fisher
Location
S.E.20
Date
21/07/2018
Ratings
Satisfaction
5.00 stars
Comments:
I haven't had any problems with direct save and would recommend it to everyone
Reviewer
Dan
Location
South East London
Date
20/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very good service from Direct Save and the cheapest option.
Reviewer
rod hinchliffe
Location
sheffield
Date
20/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've been with Direct Save for about 18 months. The changeover was less stressful than I imagined, I'm saving around 25-30% when compared to my previous supplier, and I got excellent support with the one issue I had when switching. And they respond in reasonable time when I phone them.
Reviewer
Jane Scott
Location
Havant
Date
20/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Reliability
3.00 stars
Comments:
Very satisfied since changing to Direct Save last year. Much cheaper than previous supplier.
Reviewer
Faith
Location
Lowestoft
Date
20/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
When trying to watch netflix or play online games on ps4, the internet always buffers and chucks us off games etc. We often have to turn the wifi off on our phones if we want to watch netflix without it buffering for long periods, which is not ideal.
Reviewer
Gillian Grundy
Location
Southampton
Date
19/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
4day waiting for a response to my phone call on Monday and still waiting???
Will not be renewing with you?
Reviewer
A Harker
Location
Pinchbeck, Spalding
Date
19/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Best I’ve ever had,very good very helpful very friendly and patient.
Reviewer
Neil
Location
Edinburgh
Date
19/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Good value for money.
Occasionally slow
Pleased with what I have had
Reviewer
Lauren
Location
Rochford
Date
19/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
When I first signed up to direct save I called them to discuss cancellation policy should I wish to. The lady who I spoke to was so rude and argumentative and in the background I could hear other staff being exactly the same. Terrible attitude!!! The internet stops working at least a few times a week, I don't bother calling customer services as I don't think I would get very far. The speed of the internet isn't too bad for what we use it for. But I won't be renewing my contract with them!
Reviewer
May
Location
Manchester
Date
19/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Great service at competitive price, have had no issues at all
Reviewer
Annette Saggers
Location
Essex
Date
19/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I changed to Direct Save from TalkTalk about a year ago after years of dissatisfaction with TalkTalk. i think I chose them via MSE.com They are considerably cheaper for all telephone services, changeover was seamless, which was important as I am selfemployed & rely on broadband. Any queries are dealt with couteously & efficiently by a consultant I can understand. Recommend unreservedly.
Reviewer
Mike Hawkey
Location
Camborne
Date
18/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I like Direct Save as their customer service is so good and it feels like I am dealing with real people unlike the more established suppliers who I have tried in the past
Reviewer
Chris
Location
Bordon
Date
18/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Shoddy company. Poor customer service. Lack manners, integrity and efficiency.
I live in an apartmemt with limited supplier availability. If I could have my previous company from before I moved then I would in a heartbeat.
Reviewer
Rachel
Location
West sussex
Date
18/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Intermittent connection, lack of customer service
Reviewer
Ms Lydia N Livingston
Location
bournmouth
Date
18/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Direct Save are a good reliable company that supply my home phone and broadband. I have not had any real problems with them.
Reviewer
Jane Caddis
Location
Glasgow
Date
18/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
The broadband speed is slow at times I think it could be better
Reviewer
Julie bailey
Location
Merthyr tydfil
Date
18/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Very reliable service of broadband ,would recommend direct save to family n friends
Reviewer
Sandra Martin
Location
Redcar
Date
18/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Sometimes slow
Reviewer
Rob MacManaway
Location
Isle of Iona
Date
18/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I find the supply generally reliable and am very happy any time I have cause to speak with Direct Save.
The local speed is low but that is not particualr to any 1 supplier
Reviewer
Patrick KwK
Location
London (Islington)
Date
18/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very very slow.
Reviewer
Alan V
Location
Buckinghamshire
Date
18/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Proper customer service and technical support, you call up and speak to real people who listen and understand, NOT feckless offshore call centres! And their pricing is amongst the very best also! Highly recommend
Reviewer
George
Location
Scotland
Date
18/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Started off alright, but after about 6 months the reliability dropped off the face of the earth. Internet would disconnect every 20 minutes.
Cancelled the service to find the cancellation fee was the remaining 11 months.
Always read the terms...And then choose another provider.
Reviewer
m.h.moffat
Location
Cockermouth
Date
18/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
keep losing the internet connection
Reviewer
Brian Taylor
Location
Aveley
Date
18/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Very Good service, a bit now thrills but I get what I pay for.
Reviewer
sami
Location
london
Date
18/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Great sales team
Reviewer
Caroline Tombs
Location
Portsmouth
Date
18/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
No major problems since joining 20 months ago, customer service have always been very helpful when i've needed them.
Reviewer
Daniele Montagliani
Location
Date
18/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Good broadband
Reviewer
Gareth Hallows
Location
Connah's Quay, Flintshire
Date
18/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent, very happy with the service,had no problems.
Reviewer
Mrs Ray
Location
Hethersett, Norwich
Date
18/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Had to speak to Direct Save on a couple of occasions due to bills being more than quoted when i signed with them. I have to be that some of there customer service skills are to be desired. Was told I would get a credit on my account for having to call up and not being happy with the service, but then that credit never got added so had to call again.
The broadband is a bit slow in our area and i think it is quite expensive for the service that you get. But we brought a Persimmon Home and you get tied into a deal with a choice of 4 providers which no one has ever heard of.
Reviewer
John
Location
Worthing
Date
18/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
No information supplied on how to connect to the pre-installed equipment in our new build. I was able to work it out myself eventually but there's always the question of whether I did it correctly. I did have some issues with dropping connection and the telephone customer services people were most helpful, it took several goes at sorting the problem but with their help we got there in the end. Direct save also offer a group saving scheme, and an online account, these and other services have never been explained to me, should I have got an info pack on signing up? Who knows.
Internet connection is good so no complaints there. so in short
sales team and info , lacking.
customer support when i had a problem, excellent.
Connection & speed excellent.
Reviewer
Vicki
Location
London
Date
18/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Supposed to be fibre speeds but no where near, have to use a booster to get a signal in my entire flat
Reviewer
Brendan Donnelly
Location
Harrietsham
Date
18/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor Servicervice, Slow Speed, Over Priced
Reviewer
J.park
Location
West lothina
Date
18/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Over all fair.
Reviewer
Mrs Shears
Location
SHEFFIELD
Date
18/07/2018
Ratings
Customer Service
2.00 stars
Comments:
Apparently I can't be connected, after numerous phone calls, going through various stages & log-ins on computer and two routers, I have never received broadband from the start of their service.
Reviewer
Ricardo Apollonio
Location
Tooting - London
Date
18/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
So far so good but after a year, 30% increase?? And without warning or explanation?? That is insane. I'm about to terminate my contract...
It's abuse!!!
Reviewer
Chris Spreckley
Location
Birmingham
Date
18/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Having been with other broadband companies, I find Direct Save the best; both with cost and service.
Reviewer
Cynthia Lane
Location
Gloucester
Date
18/07/2018
Ratings
Satisfaction
5.00 stars
Comments:
Very good service when there is a problem which is very rare it is dealt with promptly and unlike other companies they do not put up their prices everyyear
Reviewer
robert wilson
Location
cheadle hulme
Date
18/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
after poor start things are now OK
Reviewer
Martin
Location
Suffolk
Date
18/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
No problem with any of their broadband provision. Initial config was easy, support is excellent, never knowingly experienced contention, can't remember service dropping.
Not happy with the phone/broadband pricing deal though.
Reviewer
Peter Dale
Location
Dalnabrec
Date
17/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Having recieved 4-5 hubs in the first 12 months, had an unanounced increas in my broadband price I am not at all imprest with the service
Reviewer
richard presley
Location
92 tatlow road glenfield leicester
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I like direct save because I believe they are not there just to make money but to help in giving fair prices and great customer service. It's top marks for me keep up the good work.
Reviewer
Andrew Telfer
Location
Grimsby
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Great price and a terrific company!
Reviewer
PETER DAVEY
Location
FELTHAM MIDDLESEX
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Broad band tend to cut out every so often.
Reviewer
Tash
Location
Kent
Date
17/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Comments:
Incredibly slow internet! Cannot wait until this contract is over so that I can switch to another provider.
Reviewer
julie
Location
Leatherhead
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Good service. Connectivity has been the only problem, which is something that customer service were really good at sorting out. Martin provided 5* customer service when I needed support and since then my broadband has been 100% reliable.
Reviewer
brian
Location
castle douglas
Date
17/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
my broadband speed is very slow,I have been supplied with a new router but it made no difference.
Reviewer
AB
Location
Cambridge
Date
17/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Unreliable due to construction of house in new development. I think this seems to affect all providers in this neighbourhood.Have to reboot at least twice a day.
Reviewer
Jen Morgan
Location
North Shields
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Overall pretty good only complaint is the amount of time it takes to get through to speak to staff member when phoning.
Reviewer
Arthur r c Gaston
Location
Dollar
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Service, speed and reliability a bargain at the price. Compares very favourably with more expensive deals offering faster speeds and not delivering them!
Reviewer
michael Strover
Location
Ashford Kent
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
With fiber to a cabinet 3 to 4 hundred yards away a bit disappointing
Reviewer
Ben
Location
Worcester
Date
17/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
Since joining Direct Save on a 100mbps contract I’ve received on average 67mbps hardwired. Wireless is around 15-20mbps. When contacted I was told DirectSave weren’t to blame, there were no faults on the line and it was down to their supplier. Their supplier asked me to jump through hoops to prove that my connection speed was slow.
It was determined the router is not fast enough to cope with 100mbps. The only way I could get a better router from DirectSave was to upgrade to 300mbps or pay £79.99.
Wonderful. When my contract is up I’ll be swiftly moving on. The customer service and willingness to help around technical issues is let down greatly by their speeds.
Reviewer
Susie Y Hill
Location
Clacton-On-Sea
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Excellent budget broadband service, just wish the basic broadband in this country was a little faster at times, however I have no issues watching internet tv services threw it.
Reviewer
Bradley
Location
Rochford
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very nice people to talk to and very helpful
Reviewer
Lee Bryson
Location
Glasgow
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Broadband could be better
Reviewer
Claire Eyre
Location
Derby
Date
17/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I had a price increase on my account of which i knew nothing about. I contacted direct save was told i was now on a variable contract so i said can it be looked at to be fixed so I know how much it is each month and i am still awaiting a reponse. Not impressed.
Reviewer
Kenneth Fontana
Location
Haslemere, Surrey
Date
17/07/2018
Comments:
I have no problems with you and I receive the account every month. I shall be looking at your prices as I may be paying too much and you may have a cheaper tariff.
Reviewer
Mike
Location
Oakham
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
A very good value and efficient service. I am very pleased with the way it was installed and with the online billing etc. Customer service has been very good.
Reviewer
George Plummer
Location
Poole, Dorset
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
trouble free and good value
Reviewer
Natasha Nicholson
Location
Wigton Cumbria
Date
17/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband has been unbelievably slow keep on having to reset box to even get slightest signal
Reviewer
Brian
Location
Leeds
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
It is necessary to monitor market prices at all times
Reviewer
HAYLEY maher
Location
Bolton
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very pleased
Reviewer
Olode
Location
DA1 5UG
Date
17/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible. They collect your money and deliver you the worst service ever. Stay away.
Reviewer
Jean White
Location
Central Scotland
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have had no problems with this supplier and it is much cheaper than my previous one.
Reviewer
Mick cooper
Location
Maidstone
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Sometimes the broadband cuts out but they seem to have fixed this for the price very happy with the service although the signal doesn’t seem to stretch far if you go outside which can be a pain if you have WiFi security cameras
Reviewer
Roy Inglis
Location
Morpeth
Date
17/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking service. Terrible connection put on the wrong contract. No return calls
Long waits to get through to support desks
Wish we hadn’t changed suppliers
Reviewer
anna mccreadie
Location
dumfries
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
very pleased with the service. prices are good
Reviewer
Alex
Location
Teddington
Date
17/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Ok until you actually need to talk to someone in customer service, tried calling and emailing to close my account and so far no reply, call back.. just got the run around.
Reviewer
Dana
Location
Essex
Date
17/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst internet we ever had. Constantly calling to report issues, no immediate response, or sometimes no respomse at all.
Unfortunately not able to change it due to lack of other options in the area.
Reviewer
Cher Grant
Location
Berryfield
Date
17/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My experience is not great and especially the internet is very slow. When I first contact you I initially asked for a package deal which was not given, I found that out when I received my first bill I then called customer service and they told me that the package I had was great which it wasn’t. To be honest I’m looking for a different supplier but given my location it’s can be difficult.
Reviewer
mohammed drammeh
Location
LONDON
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
i have no complaint only satisfaction they deliver better than BT and SKY
Reviewer
Pip
Location
MK
Date
17/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
The broadband is ok but the customer service is utterly shocking! If they weren't the lesser of two evils of only two possible suppliers on my estate, i would never use them and will never recommend them.
Reviewer
Roger Shallcross
Location
Andover
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
because of our specific locale, we were/are quite limited in our choice of broadband provider... i admit that i originally selected direct-save because they had a range of service options and also because they were/are very price competitive.... so on that basis (over the period of 18 months that we have been customers) i can only muster a couple of minor grumbles - overall, good value for money
Reviewer
Bruce Luffman
Location
Ballater
Date
17/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The customer service from Direct Save is very good with little waiting to contact and speak to a staff member. However I was never informed before the contract was agreed that the Broadband could not be guaranteed in terms of reliability and speed. I was with BT and it would appear that they could have done better. It is very poor and I am paying top rate.
Reviewer
Jean Rhodes
Location
Thirsk, North Yorkshire
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have not had problems with my broadband but whenever I have had a query the staff have been really helpful
Reviewer
Eirlys Goode
Location
Sutton Bridge, Lincolnshire
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with Direct Save for over two years and in that time have only had cause to ring them with queries not complaints. Their charges are reasonable and I have no reason to complain. They provide an excellent service. On the rare occasion I have had to contact them, whichever representative I have spoken to in their Customer Service team has gone out of their way, when necessary, to resolve my query. I can honestly say I consider their Customer Service to be second to none. They have a good choice of packages and it makes no difference whether you are on a basic package or on their most expensive ones for customers who have the latest technological equipment all customers are treated equally. I have no hesitation in recommending Direct Save to anyone who is looking to change their Broadband provider.
Reviewer
Lilley
Location
Teeside
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Good service 72 mbps broadband and very competitively priced.
Reviewer
John Meggison
Location
North East England
Date
17/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I often find I cant connect or it takes a while to do so. Lately the problems seem to be getting worse.
Reviewer
T.Dent
Location
Stockbury Kent
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Excellent customer service from this supplier. I'm in a slow broadband area mainly due to Openreach's inactivity in rural areas.
Reviewer
Danny
Location
Oldham
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Comments:
Itemised billing! Clear pricing and good service.
Reviewer
E daniels
Location
Brundall norwich
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Generally quite good
Reviewer
Jeannette Lowden
Location
ROMNEY MARSH
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I can only say their customer service is excellent and not to be outdone by any bigger company. Fixed my line in minutes.
Reviewer
Johnybgood
Location
Warrington, Cheshire
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Been with Direct Save for a few years now, price is competitive, speed is fine, we stream movies and I work on my computer. It drops out every now and then but nothing that really effects what we do. All in all I am happy otherwise I would not stay with them.
Reviewer
Helen Caswell
Location
Norwich
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Good supplier but speed poor even after an alleged improved fix
Reviewer
Iain Field
Location
South West England
Date
17/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Comments:
My broadband is extremely slow and often 'times out' when trying to download pictures or documents with e-mails. Once I started with Direct Save they seemed to lose interest in solving problems and when I enquired about superfast connection their quotes for both the connection and service were ludicrous.
Reviewer
Alex
Location
West Sussex
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Does drop out at times but think it’s the cheap router they provided, other than that really good company been with over a year now and haven’t had many problems compared to other companies in the past
Reviewer
Catherine Hibbert
Location
Dover
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Good reliable service
Reviewer
Pallavi
Location
Leicester
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Excellent value for money! Switched from Sky a few years ago and not repented! Boradband speed is better than Sky but could be improved.
Reviewer
Roger Bowman
Location
Penzance
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
A couple of times I've had a problem with my router so I've called the tech support people at Direct Save and they have talked me through, step by step, how to fix the problem on both occasions. Very patient, very courteous and left me feeling I had just experienced PROPER customer service. I'd highly recommend Direct Save. Such a relief after years of BT !
Reviewer
peter durrant
Location
Cambridge
Date
17/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Following unhelpful discussions I still think you should provide explicit reasons why I am not able to return to my previous supplier following your contract with the housing assoc where I now live Plus your phone charges are much higher than my previous supplier.
Reviewer
Alexander Galbraith
Location
11a Main Street Roslin Midlothian EH25 9LD
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
This is what my limited knowledge say's
Reviewer
Gary T
Location
St Helens
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Brilliant service, no hassle, no pushing to by extra services like tv or phone packages etc. I use my broadband primarily for gaming and downloads. I get a constant low latency service with uninterrupted game play. The router could be better quality, ie more features etc but I use a buffalo air station for my internal network, so everything runs and streams as needed. 4.5/5.
Reviewer
Albert
Location
Portslade< Hove
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
been great at affordable price not had a single problem
Reviewer
Michael Sterling
Location
Rotherfield East Sussex
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
A tad expensive but OK
Reviewer
Mark
Location
High Wycombe
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Great customer service, very reasonable pricing and plenty of download capacity. Haven't had any a single issue in 12 months - definitely recommended.
Reviewer
James Price
Location
Southampton
Date
17/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Overcharged me when I originally signed up, difficult to speak to anyone in customer service and very rude when you do.
Connection itself is horrible, I have to restart the router two or three times a day to try get speeds above 1.7Mbps, I plan on moving house in the next 12 months and will certainly not be becoming a customer of DirectSave, the few pounds cheaper bill simply is not worth it.
Reviewer
Elizabeth Fox
Location
Newcastle upon Tyne
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very happy with price and service.
Reviewer
Brogan
Location
Birmingham
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Fast, reliable broadband for a good price - never had to deal with customer service but communication from direct save is good, I feel like I’m always kept in the loop
Reviewer
L
Location
York
Date
17/07/2018
Comments:
Absolutely awful. One of the most frustrating companies I have ever had to use. Prices change without notice. Speeds are slow. They never return calls when they say they will.
Reviewer
Laura cooper
Location
Andover
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Only gave 3 * has can't get broadband signal upstairs to great
Reviewer
Muller
Location
Minehead somerset
Date
17/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Happy whit the service
Reviewer
Malcolm Hardy
Location
Torquay
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Expensive
Reviewer
Anne Shepherd
Location
Stoke-on-Trent
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Very pleased with Direct Save. So nice to actually speak to a UK based human being when I get a problem: 1. Quite quickly 2. Who knows exactly what they're talking about! 3. I can actually understand them. Always ring back when they say they will. Am thinking of moving and want to take them with me!!
Reviewer
Stella Zingas
Location
Wookey Hole
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
PC often sluggish getting started but not really a problem. Recent problem with new router but excellent and thorough help from technical staff.
Reviewer
Jade
Location
Manchester
Date
17/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give them 0 stars then I would. Bad customer service, endless helpful phone calls to get my WiFi started, paid for WiFi that didn’t work for 11 weeks,
Reviewer
Kieran
Location
Frodsham
Date
17/07/2018
Ratings
Satisfaction
2.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Terrible customer service with very poor attitudes. Tried to lock me into a contract which I had not agreed to and made it difficult to leave.
Reviewer
Ross
Location
Bonnyrigg
Date
17/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sorry but the speed and reliability is a real let down! I’ve been promised a new router twice but still not received anything
Reviewer
Julie chapman
Location
Redcar
Date
17/07/2018
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Have to keep rebooting system and works fine but need router moving
Reviewer
donald macleod
Location
peterhead
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
very good company to deal with and great service and advice
Reviewer
Pete
Location
Charlton Heys
Date
17/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very unreliable with Internet speeds far below the advertised ones. In the evenings I cannot watch TV over IP as the download speeds are very low.
Reviewer
Annie
Location
Bedford
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Overall a very reliable service with staff who are kind, helpful and patient!!
Reviewer
Whiteing
Location
Bognor
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Direct Save is a Company you can rely on
And their are not many companies you can say that about
And they are very cost competative
Reviewer
Lee Crossley
Location
Milnrow
Date
17/07/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Improved once we upgraded.
Moving house was a little hard work especially as we moved on the same street and the process took a long time but once up and running all was well.
Reviewer
Nick
Location
High Wycombe
Date
17/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
As good as it can be given the broadband speed available.
Reviewer
FAZAL
Location
Loughborough
Date
02/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
DIRECT SAVE TELECOM
I have held off writing this review as I had taken this company to a Small Claims Court and was awaiting the court’s verdict which was in my favour. They did not even bother to attend.
Fist of all I totally agree with hundreds of negative reviews posted for this company On Trust Pilot & Broadband.CO.UK. There are some positive reviews which are clearly planted. They are mostly described as Cheats, Liars, incompetent, vicious and thieves.
It is interesting to note that this company has not bothered to reply to any of these allegations. If you are thinking of complaining to the CEO of this company, do not bother, you will be simply redirected to one of their so called managers who according to an indigenous saying “, Can not even organise the proverbial piss up in a brewery.” The CEO in association with his directors is probably the prime mover of all the scams. One of the reviewers has researched this company on the Companies House Register & discovered that 6 directors have resigned.
With hundreds of negative reviews it is impossible that the CEO is not aware of the scams. The company is a total fraud.
As mentioned by one of the reviewers on Broadband CO UK that how it is possible for such scams not to be picked up by relevant authorities and company not closed down. This still remains a mystery
My problems with this company started immediately after I signed up on Internet and after telephone conversations around 28th December 2017.As described in other reviews that they lie on the phone which was also true in my case.
They could not meet the tatget date on which broadband was to go active. I informed them that under the Consumer Protection Act 14 days cooling off period I was cancelling the contract. Their response was that the Company had complied with the 14 days cooling off period and as such cooling off period did not apply. This of course was untrue.
. This Company is not an Internet Service Provider. The most relevant definition to describe this company is that they act as Brokers. As such they are not in a position to provide a start date and provide any relevant customer service as it is impossible for them to know what is going on with the third party Internet Service Provider they have contracted from.
When I queried a start date from Direct Save Telecom,. I was advised that we still have to order the Broadband. At this stage alarm bells started to ring and subsequent follow-up actions took place which eventually resulted in a small claims court action against the company.
In their litigation the company was completely ignorant of Consumer Protection Laws and even submitted to the court a statement saying that in this case the consumer law was not relevant which must have sunk them from the very beginning of the court case. They also submitted entire correspondence, around 40 documents with me and the third party contractor TALTALK. No one bothered to read what was relevant. Proverbially they shot themselves in the foot.
.
After a client has signed up, the company shops around for the cheapest ISP provider and buys directly from them to subcontract that service to an unfortunate consumer who has signed up .
Therefore the Company is not in a position to provide a satisfactory customer service as they must refer to the actual provider which in every instant which is not them. That is why some reviews complain of non existent Customer Services.
In my particular case the actual provider was TALK TALK. Why should any one want to sign up with TALK TALK through a broker.
You would not normally be given this information. I only know as they had to provide documents to the court & duplicates to me. In their panic all the correspondence concerning this case were sent to the court and me. One if these document was their invoice from TALK TALK for setting up this service. So much for their competence.
Direct Save Telecom hook people in by advertising on the internet for providing a full service at £17 a month and claiming that this is the lowest rate for a broadband & telephone service.
This is obviously not true. In my case I was asked to pay £50 FOR A TELEPHONE CONNEXION which would be repaid. It was not, any queries regarding were ignored. This is part of their heist.
After that a direct debit of about £50 monthly was set up on my account. No invoice was provided. I of course cancelled this; the company reacted by cutting off my internet and telephone. They would not restore these until the direct debit for £50 was restored. A far cry from the advertised £17
.
I then tried to get connected with SKY & VODAFONE. Both of these were blocked by the company .This was due to the fact that they control the BT telephone number to my house, despite the fact that SKY would have paid up to £75 for transfer of the service. This has also been mentioned by other reviewers. Once you have signed up with DIRECT SAVE TELECOM, they control the BT land line and will not transfer the line to any other provider. As such no other ISP can take over the service. DIRECT SAVE TELECOM is hell bent on stealing maximum amount of money from you.
I was determined not to be cheated and looted by this company. As such I contracted with VODAFONE for a temporary mobile broadband which is not bad value when their special offers are available.
As previously stated I was determined not to be a victim of this company. I then realised that my house had a cable connexion and I could sign up with Virgin who normally are very expensive but a special offer on £29 monthly steered me that way.
Just to make it clear that Virgin has their own telephone service and do not need a BT LAND LINE. I was up and running in about 72 hours.
This did not stop DIRECT SAVE TELECOM. The continued to bombard me with bogus invoices and silent phone calls twice daily and finally with an invoice for early termination and allegedly unpaid invoices. These invoices kept coming even though the company knew that Court Proceedings had been initiated.
After all the harassment the Company finally referred me to a Debit Collecting Service. I replied to them by writing one sentence on the face of their letter, saying that a Court Hearing was scheduled for this case and they must wait for the verdict of this case So far I have heard nothing more
Finally it is not practical to refer to all the facts but however my final words are which other reviews have also mentioned.
Read all the reviews and do not touch this company with a barge pole as hundreds have described them as Cheats, Liars and thieves on BROANDBAND CO.UK & TRUST PILOT .This includes on of their former employees who posted on Broadband Co. UK
This review has been written by 82 years old who refused to be swindled.
DIRECT SAVE TELECOM IS NOT AN INTERNET SERVICE PROVIDER.
Reviewer
Malcolm
Location
Rural Warks
Date
26/06/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I have over 10 years experience of Direct Save Telecom. They always solve the problems we get in a rural area where we are lucky to get more than 2mbs.Their technicians are patient and easy to understand. I wonder if some of the rude reviews are the result of the manner in which some customers address the staff?
Reviewer
Rick
Location
Bristol
Date
21/06/2018
Comments:
Do not touch worst firm ever dealt with they said I had faulty router but they said I had to pay over £50 pounds to replace it which is against Ofcom rules they went behind my back and cancelled my order to a new provider plus there very rude on the phone
Reviewer
Joan Davis
Location
Sible Hedinham, Essex
Date
18/06/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have been with direct save phone and broadband, for 3 yrs, I have not had a lot of reason to contact them, but resonantly I had a problem with modem,(I did not know this at the time of phoning)I can not fault the service given, fast and efficient. Best I have ever had from any supplier's in the past, and I am in my 60s.
Reviewer
Ash
Location
Durham
Date
14/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Be very careful with these people.
I went thinking it was the cheapest only to find I can have Fiber broadband chaper! At 10+ times the speed.
When the hit and miss internet service fails - you can not get a response from them.
Then when they roll you over onto a new contract they add charges for additions (evening and w/end calls) you did not ask for and then when you terminate with them they charge you for Administration fees! of £19.50. Very Poor. Will not ever use again.
Reviewer
William
Location
Peterlee
Date
11/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor customer service staff speak to you like crap over the phone could not use broadband for a month as i had a fault on my line and they kept putting it off to get it fixed no compensation or nothing ask to speak to a supervisor but according to the agents there wasnt a supervisor on the floor and hat to wait for a call back 2 weeks go by no call back then rang back up and same all over again
Reviewer
Chris
Location
Edinburgh
Date
08/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
CS advisors do not announce there name when taking a call. for older folk or people who struggle with internet its ok. im in my first day still so wont say bout speeds as fluctuate normally first week. biggest failings are the lack of proper router with all the login info to keep your new router secure. its like they only want you to use there router on defaults no change to passwords as no clear info to change it as we are advised by any and everyother provider they advise you first thing to do is change the default passwords not this one tho another talk talk wanting to get hacked or even sell your info then blame it on lack of security. a joke and glad i can cancel without fees. super polite etc but cant trust a company that witholds vital details that every other provider gives you as a point .
Reviewer
Nora
Location
Northampton
Date
04/06/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Comments:
Extremely bad customer service. I received a faulty power socket adapter so couldn't connect and only 2 weeks later I found out that this was the problem. They sent me a new adapter but wouldn't refund me for the line costs of the first 2 weeks.
Reviewer
Thomas
Location
London
Date
19/05/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
To be honest direct save are really good there speed is good not best but all day everyday no cuts or slow downs. They been so helpful customer service. Upset me seeing people not giving them credit. More company like this needs our support. Thanks direct save
Reviewer
Chas
Location
essex
Date
04/05/2018
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
price went up as contract was finished so I left. Been charged for leaving less than 28 days of notice given to D.S. Broadband hit and miss.
Reviewer
Jeff Rogers
Location
South Wales
Date
18/04/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Recently left due to very poor broadband service only to be given a £19.50 administration charge. My advice is don't go there.
Reviewer
Maureen Smith (Mrs)
Location
East Sussex
Date
12/04/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Reliability
5.00 stars
Comments:
Just renewed with them for another year, at the end of previous 21 year contract. Being 80 years old I am not particularly computer literate but they have always sorted my queries with speed, efficiency and politeness. (Haven't rated Broadband speed as I have no idea what it is.)
Reviewer
Doris
Location
ST. ALBANS
Date
09/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
My best advise to anyone is choose another provider!!!Deception,false information,account errors and ..i cant emphasise this enough, an appalling,terrible,misleading and time consuming customer service (If your lucky enough to get through to them).If i could leave a negative reading -1000000 i would !!
Reviewer
Peter Gbn
Location
Cheshire
Date
27/03/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Absolutely outstanding service I have been Directsave for a 8 years and the service from them is flawless.
Reviewer
Jayne Webster
Location
Stourbridge
Date
21/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not go anywhere near. They lie steal and rob you at every opportunity. I have been overcharged given false information and even been entered into another contract that I no anything about. Talking to Trading Standards on how to deal with it all
Reviewer
Peter Bryan
Location
Dorset
Date
14/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I am trying to get hold of someone to find out how to change my password, I have now been trying for two days ! No info on website. There is no email address at all, and phoning just gets message "lots of calls waiting", hopeless. I have had enough.
Reviewer
andre
Location
newcastle
Date
13/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Omg this is my big big mistake in my life !! I'm wtch direct save just for 3 weeks and all ready had lots problems my internet was stop working for 5 days before my internet was dropt all the time, but when I spoke witch customer service this staf was so rude and nasty I'm not English and this people was racist and ignorant to me .direct save was send me new router but again my internet dropt all the time and from yesterday till now I never had any internet .when I was spoke with customers service this was the worst experience in my life every one was so rude and said if I wanna cancel contract I need pay cancelation fee but I just don't understand I'm witch direct save just 26 days and all ready had lots problem when this is not my fold but direct save fold why I need pay fee if direct save cant do job propely. can any one can help me and tell me what I need to do because I really after rud and racist customer serive I don't wanna stay witch direct save but I don't wanna pay any fee because I don't feel if this is my fold this internet is nit woking all the time .
Reviewer
Dave
Location
Brampton
Date
07/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just had a letter from Direct Save as I am leaving them on 6 April and said that they have calculate that you have 18 months left on your contract and we estimate that your termination fee to be £270.00. So I phoned them and said I was not in contract as it ended last month so have now put it in the hands of Ofcom. As after the contract ended it should be on a month basis. I would never go back to them as had trouble with them from the start as had to phone to see where the modem was and it was late being set up then the modem did not connect to the internet and found out the modem was not set up right and found that out on Monday and the broadband was meant to go on Friday
Reviewer
Will
Location
Peterlee
Date
27/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Customer service is poor just joined direct save had no invoice or nothing to say i have to put 25 pound after a couple of weeks of joining and i rang and have not been told nothing about this no letter or email so disconnected me customer agents start arguing with me over the phone if i dont pay this now we will cancel your contract and send you to debt collectors as a new customer i am discussed in the service im receiving
Reviewer
Ben
Location
Woking
Date
21/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
They steal from you even after your contract is over…
I used Direct Save back in my old property as at the time, it was the only provider that did a monthly rolling contract which suited the house share situation I was in. At the time of signing up, they told me over the phone that I can either send a letter to cancel the contract or just cancel my direct debit. All sounds great at this point, but straight away things go downhill. I receive the box thinking I'm pretty much set to go, but there was about a week of them faffing about on their end until we eventually got connection, even then it was slow speeds and decided to stop working several times a week for over two years (please note that the customer service has always been awful and I have never been satisfied after calling them).
At the end of my tenancy, I cancel my direct debit as originally advised thinking I have cancelled my contract (as they told me it would). About a month later I receive a phone call saying that I owe them money, which at this point I tell them that I cancelled my direct debit as instructed, and they didn't say anything more about it.
Over a year after that incident and hearing absolutely nothing from Direct Save (despite the fact that they have my telephone number), I receive a phone call from a 3rd party debt collection firm demanding that I pay them money to Direct Save. Unwillingly I paid the fine but am now trying to get a refund as I feel as though I was wrongly accused and am paying for their own mistakes.
Avoid this provider at all costs, you're better off having no internet than the crappy internet and worst possible service that they provide. They have caused much headaches for me over the past few years and I'm surprised they're still allowed to operate.
Reviewer
Pinkpanther
Location
Salisbury
Date
15/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was with them for a long time - customer service was dire, VERY VERY expensive, broadband. Rubbish rubbish company
Reviewer
Mrs Simmonds
Location
Essex
Date
14/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is a farce, they are inept in every manner and provide a diabolical service. They have cut off a disabled vulnerable person who needs the phone line for her care call and emergency care line due to being extremely vulnerable and even after three calls and them saying it is our fault you should not have been cut off, but there is nothing more we can do! Reconnect instantly would be what you ethically should do! They are putting my mothers life at risk and has caused us stress, upset and worry not just to her daughter but her as well she has been so stressed, upset and is worrying, how can a company be allowed to run in this manner, disgusting, despicable and deplorable they can get away with it! AVOID them as they are cold money grabbers who have no care or compassion for their customers!!!!!!!! Horrid company
Reviewer
Jane
Location
Welland
Date
12/02/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Staff are endlessly helpful, far beyond that one could reasonably expect. Spent half an hour talking me through set-up of TP-Link Relay kit, which just wasn't playing ball, but didn't give up till it worked.
Reviewer
Colin
Location
Beaminster
Date
11/02/2018
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with Directsave for 10years or more, Yes I have had some difficult times but not so much that it could not be sorted over the phone i am not sure what is going wrong for others but for me I am in no hurry to move.
Reviewer
J T
Location
Birmingham
Date
09/02/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent!! That's all I can say after being a customer of well known provider and being totally cheesed off with them, price rises , trying to contacting them spending ages on the phone. Direct save is a pleasure to deal with. We have had no problems, with Internet or phone. They give a detailed itemised bill & customer service have been good . We have just recommend friends.
Reviewer
Tony white
Location
Selby
Date
07/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I had a problem with my broadband first time I called them they told me my broadband was setting up and ring back after 8pm and the red light was still flashing internet not working so l rang back and women on the phone engineers will ring you back tommorow but if you read the contracts it says that engineers work 24 hours 365 fays a year but I asked to speak to a engineer she said you can't I have passed your issue to them and they will contact you in the morning so there are no engineers she said yes me so you help me with my issue and she said straight forward no so I said I think I will report this to of com as you are not telling the truth of your engineers working 24 hrs a day 365 days a year what do you think?
Reviewer
Brian Collins
Location
Bromley, Kent
Date
06/02/2018
Comments:
This company is definitely a pork pie short of a picnic.
I signed up online on the 15th January 2018 and received confirmation dated 16th January stating that it would be transferred within two weeks and my router would arrive shortly.
On the February 2nd, with still no router, I was advised it could take up to six weeks for the transfer.
On 3rd February I signed up with now and was connected on the 5th February.
Direct Save Telecom is a third world company trying to pass on its third world values to customers here in the UK
Reviewer
Laurence
Location
County antrim
Date
02/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please read some reviews before taking a contract. We didn't and we conveniently went active on final day of our "cooling off period" to find our broadband was between 1& 3 mb. Their only advice was to go fibre optic. This made no sense money wise but they where only interested in charging £360.00 if we broke our contract. An absolutely useless lot, not even sure if they are a real company but please AVOID!!!
Reviewer
andy
Location
ackworth
Date
25/01/2018
Comments:
i joined this shambolic company{ if it is a company}in january 2017 ,stole £14 out of my account before connection day ,10 days after connection day stole £43 from my account ,tried contacting customer service with no answer .after days of trying to contact them i finaly spoke to a woman who's phone manner was appalling when i questioned the billing ,her answer was administration fees £1.50 per paper bill and letters of your connection day ,it mentions nothing about this when subscribing to these licensed burglars .i wished i had read the reviews about this scamming firm like the plague ,.i binned them as quick as i could tried charging me with breaking contract fee of £350 ,letters of threats with bailiff action also binned , i have been with SSE for 10months and have not one single problem in either billing or broadband service ,once again give direct save a wide berth not worth of any star rating
Reviewer
Hannah
Location
Oldham - Manchester
Date
10/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
After leaving EE Broadband, which i have been with for some time and looking for a new provider, I came across Direct Save Telecome on a comparison website for home phone and broadband. After seeing the price and thinking how good it was i visited the website, read all the details and signed up for Broadband Opt 1 with them, on signing up i filled out all my information and received an email from them (this email never said anything about a router being delivered, just presumed this would happen). A few days later i received a letter from them in the post with all the details of the contract i had signed up to, i checked this and everything seemed fine to go ahead and i was just waiting on the delivery off the router. On this letter though there was no live date, so i was left wondering when this live date was, was i to be left with no internet ?
I signed up to Direct Save Telecome on the 02/01/2018, on the 10/01/2018 i still had not received a router from them but instead received a letter with a go live date of the 19/01/2018 and an INVOICE which stated it would be taken out of my account on 14/01/2018 - I hadn't even gone live yet, no router had arrived, but this wasn't the only problem, the invoice was for a lot more than i had signed up for, they had added extra charges on already and i hadn't even gone live with them !
After reading peoples reviews on this company i was appalled to see what they were really like and realised i would be experiencing many more problems with them, i phoned my bank straight away to cancel my direct debit, i then phoned Direct Save Telecom to cancel with them - the lady who answered the phone was very rude, her tone was appalling and she wasn't very interested in speaking to me as soon as i said i wanted to cancel.
So glad i visited this website and read all the reviews before my router arrived and before the go live date.
Any one thinking off going with Direct Save Telecom AVOID ! I would not recommend this company to anyone.
AVOID AVOID AVOID
Reviewer
Lucia
Location
Ramsgate
Date
10/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
What they fail to tell you is after the VAT and added cost they are no cheaper than their competitors and unlike a larger company have no real customer service. I am going to quit.
Reviewer
Layla K
Location
London
Date
04/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Do not get a contract with DirectSave whatever you do. My mother I'd not fluent in English. Thinking they were her previous providers they got her to sign up to a contract with them over the phone even though she did ask them are you (the name of the previous provider). I called and explained this, they said the contract has been agreed and that's it. They lied and mislead her.
The broadband service itself is very poor, slow and unreliable. Connection drops etc. Customer service is rubbish, no help at all, they act like they rather be elsewhere!
Router stopped working and was told to purchase a new filter, which they did not offer to provide or post out. Wasted my money as that was not the issue, refused to send a new router out. Literally telling my mum to sign up to another year and then they will send a router for free. The cheek! No help service absolutely frustrating to chat to these people. Like the previous comments....DO NOT GO NEAR EVEN WITH A BARGEPOLE.
Reviewer
Amanda O’Reilly
Location
Devon
Date
26/12/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have been a loyal BT customer for 25 years until I found out they had put by bill up 20% without informing me and wouldn’t give me a better deal unless I committed to an 18month contract. Moved to direct save on a recommendation and they have been marvellous, the customer service is fantastic and the phone and broadband are reliable, I had a problem connecting and they answered the call in under 2 minutes and sorted in 1 minute. They can’t do enough for you. Exceptional service.
Reviewer
Lanka
Location
Leyton
Date
18/12/2017
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
The signal strength in some parts of my house was weak. I asked for advice on a local FB forum and one suggestion was to contact the provider and ask them to change the frequency. The 2nd one was to instal a range extender.
When I spoke to Directsave, I got the same advice and since installing the range extender, the signal strength has improved a lot.
Reviewer
Adam
Location
Great Yarmouth
Date
17/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved to our new home and made sure we had sorted out the internet prior to moving in. 10 phone calls plus on hold 5-10 Mins at a time, no call backs and on Saturday no engineer available so not great service at all! Especially frustrating when your told they will set it up a day later to still having no net. Asked for refund
Reviewer
Dede
Location
Cambridge shire
Date
12/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They deserve 0 star. There are so many hidden charges which they won't tell you when you order your broadband. Once you sign the contract, they will send you a bunch of bills. They hung up if you call to complain. Do NOT ever deal with this company if you want a peaceful life.
Reviewer
John
Location
Ware
Date
07/12/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Not totally happy. Internet 'drop out' happens frequently which is irritating
Reviewer
Mark M
Location
London SE
Date
23/11/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Transferred from a major supplier to DirectSave. It was not seamless. Over a day to get everything working - that's a day without any phone line or internet. Speed is now one tenth of what I had before (about 0.6Mb download speed, compared to their advertised 17Mb and 7Mb with the previous supplier). Think twice before transferring
Reviewer
Michael Hermann
Location
Oakham
Date
21/11/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
After years of suffering other providers this facility is a real pleasure.
Reviewer
Alex
Location
Cambridge
Date
16/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do.
Not.
Touch.
With.
A.
Ten.
Foot.
Bargepole.
They are lying, dishonest and incompetent.
Reviewer
Caramel78
Location
London
Date
15/11/2017
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Due to living in a new build can only go with 1 of 4 companies initially went with direct save before reading the reviews and on reading the reviews immediately after tried to cancel was made aware that there was no cooling off period and no chance of getting a refunding or cancelling this was not made clear at any time and was told to read the terms and conditions however the router did arrive the next day and was easy to install my 16 year old actually did it herself. I have had no issues with the broadband service at all at the moment and so far in all seems well. The customer service is admittedly not that professional and when I mentioned I had wanted to cancel due to negative reviews the lady I spoke too was quite defensive and a bit rude but calls were answered quite promptly so all in all I guess I can't complain too much at this stage.
Reviewer
Mike
Location
West Cornwall
Date
14/11/2017
Comments:
I have been very happy with Direct Save since day one when I left a major Broadband supplier as its customer care was so poor. In contrast, Direct Save customer service has been excellent, partly because you can make contact and talk to people and they are in a position to respond positively (unlike a call centre in Asia!). I would thoroughly recommend Direct Save - and more importantly I live in a fairly remote rural area and I have excellent broadband (which is what Direct Save said it would be) again unlike other major suppliers.
Reviewer
Duncan Alabaster
Location
Salisbury
Date
06/11/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The best broadband provider we have encountered.
We were messed about by Virgin when trying to maintain our contract on moving to rented accommodation .
Had 2.5 months without broad band!!
Direct save sorted it within 3-5 days, have excellent technical back up when I was unsure with regards a fault and if I’ve had any questions regarding any thing
I haven’t been sitting on hold endlessly waiting to speak to a parrot who can’t speak English properly.
I would highly recommend Direct Save down to my positive experience.
Reviewer
PI
Location
Edinburgh
Date
27/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As with others I wish I had read the reviews before I bought this product. I didn't even receive it. I called a number of times to find out when the router was going to arrive and when my broadband was going to go live. I was told two different timings by different people. Then I read the reviews and decided to cancel the whole thing - it was not worth the hassle. I called to cancel and the woman said to email in writing to the customer service department (fine), which I did, did not receive a confirmation email so emailed to ask for one, still nothing. Then I rang to make sure and they said they didn't receive one, then they checked and 'oh yes, it's here'. I wanted to get a refund of the £50 fee but that was not possible because there is no 'cooling-off period' when activating a line (or something like that). I agree with all the negative reviews. Customer service was far from pleasant. Just don't waste your energy of this lot.
Reviewer
Mil
Location
Mansfiele
Date
19/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband ever !!costumer service rubbish!stay away from them..!!
Reviewer
Jacob
Location
colchester
Date
19/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I hated the experience with this provider and hope I never come across such company again. Can't believe a company like this could still operate in 2017 UK. Charged £196.57 for nothing and then refused to refund me that money. Very dishonest. Stay away from this company.
Reviewer
UG
Location
West Yorkshire
Date
19/09/2017
Comments:
Service is rubbish.Plus they are vicious ,they instruct debt collectors rather than send a correct invoice.
Do`nt sign up you WILL regret it.
They take out money from your bank account for services which you have
NOT used.
Reviewer
Adam Demamp
Location
Herefordshire
Date
14/09/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Signed up last month and already loving the service, had a problem with setting up the device and customer service instantly provided a solution, was on hold for no longer than 20 seconds and was done setting up within 5 mins.
over the moon with the savings im making was originally spending way too much for so little with Plusnet, glad im rid of them!
after reading the reviews of DST im glad to say i believe its the vocal minority, they saved me money and gave me a no nonsense service! reccomended!
Reviewer
Ginjazzer
Location
Somerset
Date
14/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
When I lived in town it was fine but when I moved the transfer was a shambles and I had to go 4 months without broadband. Customer services are a joke. Got tied up in a contract which ends this month. I can't wait to be rid of them. Line speed is inconsistent and I have to reset the router every day. I do not recommend this company to anyone.
Reviewer
Driesen
Location
Worthing
Date
12/09/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
3 months in and no complaints at all. Very quick to set up and no problems with speed. Admittedly I am a light user so can't comment on gaming but perfect for me. Great value.
Reviewer
Christina
Location
Powys
Date
04/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish I had read the reviews sooner. Joined in April. Was never told about Out of Area Charges. Very expensive set up. Still not able to work out why.
Higher bills than expected every month.
Cheap and nasty router which has two unsightly and very long antennae on top and keeps falling over.
Phoned 5 times to try and find out what was going on, and on 5th call I asked to speak to supervisor who said he was too busy to speak to me. They admitted I hadn't received the correct information in the sales call but said I should have picked it up in the information they sent me. The information sent out was as clear as mud and even after the 5 calls I can't make a lot of sense out of it. Tied in for 18 months. Will be keeping close eye on billing and will leave as soon as I can.
Not feeling very valued as a customer. Wish I had stayed with plusnet.
Would advise everyone not to sign up with this company.
AVOID AT ALL COSTS.
Reviewer
Idiot me !!
Location
Wigan
Date
30/08/2017
Comments:
Avoid like the plague !!! initial offer looks great but the speed of the is tiresome with frequent periods of crashing. The company extracts money from your account via using direct debit without your knowledge and itemises this as administration. Customer service is lower than a cows udder. When trying to switch services when outside of your contract they have a 28 days clause long enough to extract further money from your bank account again itemised - administration
Reviewer
John
Location
bideford
Date
24/08/2017
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Comments:
awful speed and awful customer care. they accused me of lying when I said previous provider was getting 13-15mg download, whereas directsave only giving 5-7.5mg.
Reviewer
jez williams
Location
manchester
Date
18/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Simple -they are Lower than low
1-They take money out of your account without any notification /warning
2- direct saves inner departments don't talk to each other -no clarity know literally have no idea Even though they say "will look into this "
3- They lie / scam /deny knowledge /thus banging your head against a brick wall (literally for hours )
Horrible company ran by horrible people
AVOID AVOID AVOID AVOID !!!!
Reviewer
dean
Location
norfolk
Date
12/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
all was great to start with until after a few months into the contract the price kept rising and I needed my phone line moved to have some work done on the property, so I phoned direct save and was told we don't deal with it and it will cost about £160.i phoned bt and they said I have to call network provider. I called direct save again and they said they cant help, I said I would cancel the contract and was laughed at over the phone and told ok you will pay an early cancellation figure of £100,please don't get caught with these crooks, I will certainly not go back to them.
Reviewer
Mik
Location
Newcastle
Date
11/08/2017
Comments:
Customer service is none existent they say someone will call you back never happens. Bb speed is pathetic,
moved house told we would have phone same day bb in 10 days 3 weeks later no service whatsoever still took payment. Phoned to cancel and get refund was told that she would get that sorted didn't happen. Received a bill 3 weeks later as cancelled direct debit. Avoid like the plaque.
Reviewer
Kerry
Location
Southampton
Date
10/08/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Amazing prices, I opted for paper billing because I didn't believe how cheap they were. Just changed to online billing over the phone, got put through straight away, fantastic customer service. Iv had the service for a year now and Iv had no problems with Internet speed or anything. Would highly recommend! Thank you Direct Save for a stress free survice
Reviewer
keith garner
Location
SUTTON COLDFIELD
Date
25/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Service is rubbish.Plus they are vicious ,they instruct debt collectors rather than send a correct invoice.
Do`nt sign up you WILL regret it.
Reviewer
Not Happy - Read the tie ups in the contract.
Location
UK
Date
25/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Short version, Don't touch em but if you do, read the small print and don't expect quality if you need service or help.
Had two contracts with these people, quit the first one early and was charged a fortune, yes I know I should have read the small print but the charges were many and sucked even more money away... The one that stands out is the charge of £40 for a none returned modem... Had I have had notification or similar I would have returned it and trying to get through to them and get a straight answer or someone to take action seems impossible...
Customer services don't exist, the staff seem ready to contradict you, so don't say Good Morning they may disagree on both counts. They will not answer email or back up their promises with paper or other actions.. They just dip into your account and take what they say you owe....
My other contract was terminated after the contract end, but they still managed to extract £19.50 for the transfer being done before the end of the 28 day notice period... Which I swear I didn't have to give.
The service on the domestic line was a joke too, every month the fibre seemed to switch down and I had to call the tech support who would fiddle with something or call a local engineer and within a day or so I was up and running but this happened repeatedly for over a year.
The tech people were helpful to be fair, but I would rather not have to speak to them if you know what I mean.
I have used BT, Sky and Talk Talk, all offer a more stable and superior setup and I have never been stung for switching or had to return a modem. Likewise service at my house at least has been smooth with the big players ... There are enough decent deals and short contracts out there with the big boys not to have to bother with the shop front companies like this.
Reviewer
San
Location
Milton keynes
Date
14/07/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The speed of the broadband is only momentary and not consistent. When you call the customer service, the speed seems to be good and then it goes in few days. And to get in touch with customer services is a joke, when you call them, the automated message says to press 3 for services, but it won't take you through and keep repeating the same message. And if you are lucky, it will direct your call to customer services once in a while and mind you in case if you get through sales department, they are rude and simply ask you to be patient and redial the option again!!. Once you are through to customer services, if they are busy or not interested in taking the call, they will ask for account number and simple cut the call to make it look like call disconnected on its own. Being in a new home, we are restricted with few bad options to live with. I need to complain to relevant authorities to sort these people out now. I am getting fed up of their services and arrogance.
Reviewer
pingug
Location
Edinburgh
Date
14/06/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
was expecting poor service although I dont use customer services very often the times I have phoned them I have been connected pretty much instantly unlike other bigger companies where you are on hold for 45 mins etc, I have only good things to say, some of the complaints are unfounded for example waiting in for engineers who do not turn up, this is not DST this is BT Openreach who DST have no option but to use, Im guessing they probably mess other ISPs about to make them look bad
Reviewer
June stokes
Location
birmingham
Date
09/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
would never have used this company if i had been told about the hidden charge. only found out after the inital first payment was taken and direct debit set up and they helped themselves to the hidden charges. they had not sent the router out by the time the next bill was generated. avoid this company.
Reviewer
mark
Location
carshalton
Date
31/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i have just had 4 days from hell with this companay after they tried to take over my BT phone and broadband without my permission.
came home from a weeks holiday to find a email from BT to say that another company wants to take over the services at my address which i did not know anything about.
have had to make phone calls to bt 3 times in 4 days as this company keeps putting in requests to take over the services and i have to get BT to stop this every time.
Reviewer
Christina
Location
Berkeley
Date
31/05/2017
Comments:
Disgusting! Dreadful company, don't know why they still exist, cheats and liars. Can never talk to anyone, internet connection.. rubbish, bills were almost double every month, told I could pay £60 to leave company or pay for a new router..£40 as existing router was old...they supplied the stupid thing so people.. please don't apply to this company.
Reviewer
Mick
Location
Coventry
Date
10/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have no idea why this company is still allowed to trade... Never get a bill for the amount the contract is for, extra charges added on, charged for minutes on landline despite paying for free minutes, is this company a prank on society or something? No one wants to talk to you, they send you rubbish hardware that constantly disconnects.
For a broker they are terrible.. People need to know they are not actually a provider, they just sign you up with Vodafone (i found this out later) and sell you a £25 a month contract for £35, and more... In the end i had to leave and go directly to vodafone as they were not the problem. I'm still receiving threatening letters, but i refuse to pay it. Wasnt fit for purpose.
Avoid if you don't like rogue salesmen..God help the pensioners these people have savaged financially..
Reviewer
Hurdygurdy123
Location
Cardiff
Date
10/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am disgusted beyond belief at this incredibly rude and arrogant firm of sheisters. They speak to you like you are stuck to the bottom of their shoe. They interrupt constantly. They lie to get you off the phone. I have been conned and I am taking the matter to the person in charge of them. I told them I would never recommend them to anyone and I mean it. DO Not use them!!!!!!
Reviewer
Mr Williams
Location
Manchester
Date
09/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID !!!They took out £180 of our account without any warning Still in dispute with them They then terminated our line without any warning- Turns out bt engineer fixed the fault on the telegraph pole They passed on charge even though outside our property Shocking slow speeds- continuous dropping line Customer service beyond RUDE -They don't care Zero communicate !!Unbelievably poor /no service
AVOID AVOID ALL ALL COSTS
Reviewer
Kittenpaw
Location
Shepshed
Date
08/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful awful awful!! I've just cancelled my direct debit with these and signed up to plusnet because after months and months of me emailing them and requesting call-backs (which they ignored 99% of the time) seeing as they don't provide a contact number anywhere it would seem, I've had no choice. I've had absolutely shockingly low speeds on my line and that's when it was actually working, which most of the time, if wasn't. They have done nothing but fob me off with excuses and are extremely rude when dealing with them over the phone. Paying £22 every month for no reason whatsoever, I finally had enough. I'm still in contract until December but they won't be getting another penny from me!! Cannot stress this enough - AVOID THIS COMPANY!!!!
Reviewer
Mick
Location
Northumberland
Date
02/04/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I left Talktalk early 2016 to join dst after 18 month of dissatisfaction with the corrupt talktalk. I'm now on cheaper broadband and better speeds with dst.After a couple of issues with dst in the early days, everything got resolved without problem.
b/b speeds, customer service and price are far better than talktalk. I'm happy.
Reviewer
Craig W
Location
Warwick
Date
31/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Can't emphasise enough how much hassle this shambles of a company caused me.
They persuaded me to go for a slower internet speed as I explained that I needed my broadband set up as soon as possible, to which they predicted it would be 10 days. 28 days passed before one of them bothered replying to any of my communications to which they fobbed me off and told me that they were 'waiting on engineers.' a month after that communication I finally get told that an engineer is coming to my property (so at this point I have waited 2 months) and the engineer doesn't even turn up, so that's one day I had to take off work wasted.
At this point I am sick of the company so email them that I am cancelling my account. The next day I get an email billing me for the 2 months that I have had no service and telling me that a router has been sent to my property. I decide that this is the company acknowledging that I have been forgotten about and that they are sorting my problem, so I call them to ask why I have been billed for time that I have not had internet and they apologise, tell me that they will give me the money back and that my internet will be up and running when my router arrives.
Any customer of Direct Save will not be surprised to find out that I didn't get the money back and that when I plugged the router in it didn't work. I call up again and ask what has happened and after 45 minutes on the phone of the 'technical expert' insisting that I am plugging the router in to the wrong socket(?) she realises that maybe this has something to do with the fact that the engineers never turned up the previous month (I told her this 45 minutes previously). So she apologises and books for the engineer to come the following week.
Shocker - the engineers don't turn up again and when I call up to ask why, the girl at the other end of the phone tells me that they were never booked to come. I ask if she can just book me an appointment with the engineers as soon as possible and she tells me there will be a delay because the engineers need to assess my property before they can arrange an appointment, even though this is apparently what created the initial 2 month delay.
At this point it is nearly Christmas and I have gone so long without internet in my property I decide to just wait until the New Year to see if anything happens. 4 months after the initial enquiry and I am no closer to getting internet than I ever was. So I call up the bank to get back all of the money that I had given them (bare in mind I'd been charged for these 4 months) and to cancel my direct debit. Well shockingly I get a phonecall the next morning from them telling me that I need to pay them back all the money or they won't do anything more. I tell them that they haven't done anything yet and they won't get a penny from me until they do. Well with 2 stubborn parties unable to agree on how to proceed from there unsurprisingly my contract got cancelled.
The next day I went with BT (who were only £2 a month more expensive) and 2 weeks later my internet is sorted.
Avoid Direct Save.
Reviewer
Sue Whitlock
Location
Hurworth, Darlington, Co. Durham
Date
27/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling company, takes 3 months to reply to emails. I decided to switch to BT, whom I'd sworn I'd never use again, but anything was better than DirectSave. On two separate occasions DirectSave refused BT engineers access to my line to prepare for the transfer and in each case I had to place a new order with BT. Eventually BT installed another line, at no cost to me. Although I had told DirectSave when I planned to stop using their service, they didn't even notice that I'd done so, but phoned my mobile to inform me that they would stop the service unless I reinstated the direct debit. When I told them to go ahead because I wasn't using it anyway, they sent me a huge invoice including £30 for the router. I sent this back, taking the precaution of doing so by what used to be called Registered Post but have had no acknowledgement. Not have I received another invoice minus that charge. The service is a total shambles, I suspect it's cheap because they deliberately economise on staff, which is why the service is so poor. AVOID THIS ONE LIKE THE PLAGUE!
Reviewer
Kat davie
Location
Loughborough
Date
24/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful and im tied into this contract for another 10 months yet!! Initially gave me the cheapest crappest router possible and after complaining numerous times about slow connection/ connection going away and coming back, etc they eventually sent me a slightly better one. But even now, not an hour goes by without the internet throwing a wobbly which is pretty damn frustrating when you can't even watch a film because it keeps cutting out. Wouldn't recommend this company to anyone and I'm kicking myself for not just paying the extra few quid to a better company.
The sooner my contract is up, the better. And I've heard they charge you for leaving, even when you've done the time, so that's just going to be the cherry on the shit cake.
Reviewer
Conroy Berry
Location
Bedfordshire
Date
22/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst broadband & telephone & customer service I have ever had I have had so many issues with this company for different reasons. I wouldn't recommend them to my enemy as they would recieve the message as the broadband services are slow. Maximum 80mb for about £46 per month. It is a second rate service from a second rate company.
Reviewer
Mark
Location
London
Date
22/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i can only echo the numerous points below. avoid...not worth slightly cheaper rates
Reviewer
David
Location
Warwickshire
Date
22/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hands down, the worst company I have EVER had the misfortune of dealing with.
All I can give you lovely people is some tips so as you don't get caught out by these morally banktrupt salesmen.
1) they typically sign you up with Vodafone - Go direct, they usually accept poor credit history and you'll get the contract cheaper than going through DST - And without the hassle! It's amazing when you get a bill and it's actually for the amount agreed!
2) Record ALL your calls with them, they constantly change their story and will pass you around like a joint in a hippy session.
3) Send the "Free" router back, or you'll get charged at the end (the sheer cheek!)
People, please put your trust in me when I say AVOID this company. It's not worth the stress in the long run.
Reviewer
Janine Mallia
Location
Crystal Palace
Date
21/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service from DST. Internet not working for a month now! And logged 3 calls with no call back from an engineer. Rude and arrogant customer service ... one of which disconnected the call when she heard my frustrations!
Pity I've only just read all the terrible reviews about DST as I would have never signed up in the first place.
Reviewer
Donna
Location
Scotland
Date
18/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
In 2007 I took them to court and won a judgement against them. They kept over charging me and would not resolve the situation. The customer service I received was appalling. Trading Standards said they could not help so I resolved it myself.
Reviewer
AJ
Location
southampton
Date
16/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID AVOID
Clearly the 2 or 3 positive reports are bogus.
We've experience a very poor internet service. Drops several times a day, as an ebay seller its almost impossible to upload photos etc - this is reminiscent of dial up which is staggering in 2017.
If you want slow internet that drops all the time and is almost unusable then this is the company for you.
Reviewer
Tom
Location
London
Date
08/03/2017
Comments:
Zero stars.
They took money out of my account without authorization. (worth more than the entire value of my contract with them!!)
They lied on the timing when they sold me the product.
Had to go to the ombudsman to get my money back.
Horrible, money grabbing company - amoral, unethical thieves.
Reviewer
Rosie
Location
Newcastle
Date
03/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I made cancellation on last October in 2016, but Direct Save still charge 35 pounds so far.. I told 4 times already about my cancellation. I'm exhausted..
Reviewer
Navin
Location
Leatherhead
Date
02/03/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Have been with them for more than 8 years now and they have always been helpful and so far have been able to provide excellent service to our house.
Reviewer
Sean
Location
England
Date
28/02/2017
Ratings
Speed
3.00 stars
Comments:
Shady as f**k, flipped me onto a different contract than the one I paid for, took months of chasing to set me up then they've started taking incorrect direct debits which when I've challenged are ignoring me
Reviewer
Morris Dick
Location
Aycliffe
Date
25/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Direct Save should be avoided (and ideally stopped from trading!) They cheat & mislead the customer into paying far more than for any of the supposedly more expensive providers (e.g. £54 charge for not returning the router which never worked and they didn't ask for the return of!). Also the contract defaults to a far more expensive one at the end of the initial period, but they don't tell you when this is about to happen, or when it HAS happened! Don't bother to complain either - "customer service" consists of a gang of rude oiks who will pretend not to understand their own language before helping.
Reviewer
Fox
Location
Edinburgh
Date
19/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible services, and really disoriented and unhelpful customer service! My internet drops once a day every day for about an hour, and customer service told me that this is very normal and I should only call them for help if it starts dropping more than 2-3 times a day. Speed is also not very good, and I am surprised they ask for that much money for their service... An advice to people checking it out: just go to another provider.
Reviewer
Reg
Location
Chelmsford
Date
17/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
All those with a complaint, contact
[email protected]
or [email protected]
these are the mediation service and ofcom themselves. Direct Save will not willingly tell you of these.
I would encourage all grievances to be referred to these people.
Hopefully if enough people complain then these crooks may lose their license which would protect others?
I received the money they owed plus another £65.00 by using this service.
Reviewer
Steve
Location
North Wales
Date
17/02/2017
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Comments:
Terrible customer service, they may be slightly cheaper, but they tie into their contacts and leaving fees without full explanation. Avoid at all costs.
Reviewer
Reg
Location
Chelmsford
Date
16/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst utility provider ever experienced in my lifetime. Four times wrongly billed and then cut off for reclaiming a debit. They suggested I leave without penalty and fortunately I insisted this in writing. When I left they sent a bill for £234 for breaking contract
then another for a different amount with threat of Court Action. I got in touch with Ombudsman Service who investigated and agreed that Direct Save actually owed money to me. They ensured that this was returned plus a £65.00 Goodwill Payment and a statement that said they had been told to apologise. Not a very convincing apology. Avoid this company at all costs. They should have their license revoked and should not be allowed to trade.
Reviewer
Gareth
Location
Northumberland
Date
15/02/2017
Ratings
Customer Service
3.00 stars
Comments:
The customer service when you actually reach an engineer is pretty helpful, just don't call after 8pm or you get a a promise of a callback that never materialises.
The broadband itself is an absolute omnishambles, 5 times in the space of 2 months myself and my family have had to call because something in their system keeps slowing the Internet down to under 1mb/s each time they say it's fixed only to happen again a couple weeks later.
Reviewer
LONDON
Location
LONDON
Date
09/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The first two years were good! But now these scam artists are raiding my bank account for random payment's! I paid for a year up front and they took monthly payments too!!!!! I emailed the owner and it was (kind of) dealt with. And these gangsters started taking random payments again!
I will change 'providers' as soon as I can!!!
AVOID AT ALL COSTS!
Reviewer
andy
Location
west yorkshire
Date
06/02/2017
Comments:
if there was zero or minus rating for this company then that is what they would get from me , i joined this diabolical provider in august last year, within 10 days of going live ,they took £ 14-00 from my account ,when i questioned this ,they said it was for line rental and calls over the 10 day period ,so like a fool i accepted it , then i was billed £37.97 for the whole of august with a paper bill costing £1.50,i didn't ask for a paper bill but an online bill when i joined .i phoned them which took 40 mins to answer ,asked why my bill was so high ,they said its usage ,i supplied them with a new email address to send future bills , but i cancelled my direct debit as i thought they were ripping me off ,all future bills were paper bills ,eventually my service was cut . i paid them in full £ 133.92 with a promise to be reconnected within 5 days .this took one month from paying , after many calls as to why its taking so long they blamed it on bt openreach ,which is an utter lie ,they have now sent a bill for £ 144.45 this is how it reads early termination fee january-june £90.00 admin fee £ 19.50 unreturned wireless router £29.13 + vat£ 5.63 total due £ 144.45 { i joiend them in august 2016 not june} i have since had 2 bills one for november and december i was cut off for the whole of december ,i could go on and on about their over priced call charges , and not forgetting the discount card which was never sent , avoid these criminals at all costs ,you will be ripped off, as i was ,their line spped is only 1.45mb as slow as dail up the router is something from a bygone age with 2 aerials at the back ,and in my opinion they need investigating for fraud and to be shut down
Reviewer
Dave angel
Location
Hailsham
Date
05/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service from broad band to customer service can get a call back cant cancel currently communicating through the ombudsman as it's so bad complained to CEO many times DO NOT USE THEM PLEASE
Reviewer
Kelvyn Evan
Location
UK
Date
25/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Abysmal rude customer service. Check terms & conditions as they will charge £20 when you leave even when out of contract & £35 for the router they provide even though it's faulty.
Look else where as this company are very much amateurs!
Reviewer
Phil
Location
UK
Date
24/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I didn't realise just how bad this company was until I couldn't take it anymore and ended up just walking away & actively choosing not to pay them another penny.
Within a week I was threatened with court action (if you're reading this, DST, go nuts, OFCOM are aware of you and they have been sent every single call recording since I signed up with you) and they even had the nerve to charge me for an unreturned router! (£35 for something that is more useful as a paperweight) Never have I known a company do that, once again proving just what kind of penny-pinching scum actually run this diabolical company.
After much research, it turns out this is a rogue telecoms broker. Working (it seems) in primary conjunction with providers like Vodafone, which, funnily enough, is who I ended up going to directly within days of leaving DST. I've got the exact same package at around 30% cheaper, and the best part? No morally devoid, ignorant staff to deal with when there's a problem.
One of the funny things you'll notice about direct save (should you decide to sign yourself up to a 24 month typhoon of hell) is how quick they are to pick up the phone when calling the sales department, but as soon as you need help, you're on hold for at least half an hour. They lure you in with pricing (that genuinely seems to change slightly every time the sales agent repeats the cost to you) and then once you're signed, you're essentially their bitch. I hope you can read this and decide you're not going to become that.
The sad fact is, when I signed up to this company, I had an awful credit rating, so bad in fact, that I couldn't even convince a provider to sign me up even if I paid 50% of the contract up front. (Yep, that's how bad it was) so Direct Save Telecom were boasting about how credit wasn't an issue, I desperately needed internet so I signed up.
As soon as I agreed to the 24 month 38mb Fibre, that was it. Issues started. Charges were coming at me from nowhere and the tone of the "staff" went from "Welcome aboard!" to "Walk the plank, you scum".
Initially I was told my line would be up and running within a couple of days, it ended up being at least a fortnight. I was also told an engineer would not need to visit the property, it turns out they did and you won't be surprised they had the nerve to try and bill me for it - which i disputed and eventually didn't pay for it as I had to take a day off work to wait around for the engineer.
The engineer shows up, he's never even heard of Direct Save Telecom. Not only that, I got this look of "Do these clowns even know what they're doing?" When he saw I had been sent a Hub and no router (at the time, both were required). Let me just clarify the hub I was sent was a piece of... you know where I'm going with this. The cheapest rubbish you can imagine.
After 2 hours of the engineer trying to get it running, everything was ready to go but I still had no internet. I called Direct Save, and it must've taken another 2 hours on and off the phone, I literally had to go into settings on the router with an agent over the phone and do everything he said. In the end I got there, but shitting hell, never have I gone through such a ball-ache process to get an internet connection.
Within hours, I couldn't maintain a solid connection, it kept cutting out and losing signal, long story short I EVENTUALLY got a new router sent out which was then fine after.
Now, once the connection had settled and a new router was sent, the actual quality of the connection was really good, in fact, one of the most reliable I'd had. I realise I've given nothing but the negative side up until now, but credit where it's due - This is ultimately, why I ended up going to Vodafone DIRECTLY as soon as I left DST. (Oh, believe me, I also made Vodafone aware of what DST is doing, grossly mis-selling, over-charging, etc).
After a few days I suddenly had £10 leave my bank account, and guess who took it? So I called them up demanding to know why money has left my account, money which i was not informed about and asked what the hell it was for. I was told it was the rest of the "£60 connection fee" of which I paid £50 on the day I signed up. I knew nothing of this, as I was told on the phone that it costs £50 and THAT'S ALL. Fuming, I told them I want it back as I wasn't informed. They (hesitantly) refunded the money.
When the first direct debit left my account after 2 months ( should've been 3 months as I was promised 3 months free when I signed up, only got 2 - don't fall for this one either) I was billed for about £10 more than originally agreed. Yet again I found myself calling them and expressing my disappointment. I asked what this charge was for - Turns out they like to charge people for paper billing, admin costs, all sorts of crap that in reality is worth nothing and is just an excuse to see if they can squeeze a few extra pennies out of you. They are NOTORIOUS for this, as I continued to find out through the 14 months I tolerated them.
So again, I disputed, getting angrier by the minute. But me, being the naive muppet I was, brushed it off, accepted the refund and requested it not happen again. So another month went by, and guess what? ANOTHER HIGHER BILL ORIGINALLY AGREED. Bare in mind, I signed up to a contract that was around £33 per month. I don't recall ever seeing a bill for that amount.
I was reaching the end of my tether, I cancelled the direct debit and told them I will be calling every month to make a set payment on my card because I don't trust them to take the correct amount. Perfectly reasonable, right? Not in their eyes. I was told Direct Debit HAS to be in place in order to use their services (total bollocks, I know) and they would charge me extra every month if I didn't pay this way (weren't you doing that anyway?!)
So, another month passed and a couple of days before I planned to call to pay the bill, I went to my online bank to find more money had been taken from my account via direct debit. That's right, this company actually set up direct debits without my permission. TWICE. Highly illegal, which once again I have the call recording asking why they did it and got the response "You have to have direct debit to be with us, sir"
So a few more months passed and I kept cancelling it every time they set it up, more stress than I needed as you can imagine. In the end, I called Vodafone directly (the supplier they put me with) and explained the situation. Out of my own choice, I stopped paying direct save telecom as I believe in my mind it was never fit for purpose. (Be careful especially if you're signing up to evening and weekend calls as they WILL try to bill you for minutes used within the allowance, another sly trick in the hope you won't notice) I can't bare to think how many Vulnerable/Elderly people this company has scammed.
Now I'm with Vodafone directly and so far it has been smooth. I got my first bill and it says exactly £26 on it which is what I signed up to. It's a nice feeling, I imagine direct save are going to hound me with letters threatening me with court action if I don't pay, and to be honest, I have enough evidence of their shenanigans that I would GLADLY fight this in court. I'm not particularly bothered about a couple of hundred quid, but the word Principle couldn't be any more relevant than it is now.
I hope you are informed after reading this essay on what I believe to be single-handedly the worst company I have ever had the misfortune of dealing with.
My advice to you, if you really are desperate for internet, is be smart, act dumb. Record all your calls, take notes, make sure you document as much as you can because believe me, you will thank yourself (and me) later. If your credit rating is bad, suck it up if you can and just go without. It might do you some good :)
Reviewer
Majeed
Location
London
Date
19/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor and very bad company. . They just took money for nothing. . IT'S A KIND OF CREETING .. I PAID THEM 109 POUNDS FOR VERY BAD SERVICE FOR ONLY 28 DAYS ..ACTUALLY NO SERVICE AT ALL. MY ADVICE NOT TO SIGN ANY CONTRACT WITH THEM.. THEY ARE CHEATER AND THEY ARE USING A KIND OF FRAUD.BEWARE .. USE ANY OTHER COMPANY BETTER THAN THEM
Reviewer
Richard
Location
Gloucestershire
Date
15/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Like so many other reviewers on this site, my experience with Directsave Telecom has been utterly appalling.
When I decided to switch to another provider, I initially made the mistake of not giving 28 days notice, for which they charged £54.45 "admin fee" and router charge. As soon as I realised this, I used the new provider's cooling off period to cancel the switch, checking very carefully and repeatedly with Directsave that if I did this they would not take this charge. Their employee checked with the manager, confirmed that the charge would not be taken, and emailed confirmation.
Shortly afterwards the £54.45 was deducted from my account by direct debit.
Following multiple attempts to contact DST by phone, which were either unsuccessful or resulted in pointless conversations with people who knew nothing about my account, I cancelled the direct debit and gave 28 days notice to leave.
Since then (this was in November 2016) they have been sending me bills with the £54.45 still included, have demanded rudely that I send the router back, despite there being no mention of sending the router back anywhere in their Ts & Cs, and have billed me for service for the whole of November and December despite the fact that I left them in mid-November. In their latest bill they appear to threaten me with court action.
So ... like many others, my advice is DO NOT EVER, EVER THINK OF USING DIRECTSAVE - GO ANYWHERE ELSE.
By the way, I am now paying much less for 52 MB fibre than I was for 4MB with DirectSave.
Reviewer
Scarlett
Location
Darwen
Date
14/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not use this company. I have been with them for 18 months. They are trying to charge me £ 130 for engineer. Told me to buy my own router.... Still doesn't work. They are terrible, we still have no wifi!!! 18months later DO NoT USEever!!!!
Reviewer
Walter Bulmer
Location
Garsfield Gardens
Date
12/01/2017
Ratings
Satisfaction
1.00 stars
Comments:
I transferred to Direct save because Talktalk could not resolve problems with the phone line And when i applied to direct save i was told it would be a lot cheaper so far in five months they are trying to charge me £345 pounds they say i had engineer visits which i did not whe i questioned them about these visit and ask where are the job sheets which i would have signed for these visits i was to the don't operate that way so in fact the can bill you without any proof that the visit occurred i have told them thatb i am not prepared to pay for visits i have not had but i am told that the bill still stands i have been disconnected for 3 months now and they are still charging me for connection those of you who say direct save are tops must be the lucky ones i am not DirectSave do not live up to customers service that they promise the are slow if not at all to return a call the do not follow up on complaints they don't answer emails or letters that are sent but are quick to send court proceeding letters if you query bills that you dispute. Over all this provider can charge you what they like and expect you to pay with out question.
Reviewer
Andy
Location
Elgin
Date
11/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The initial experience of the company was ok - probably similar to other providers if expensive.
Upon leaving to move to another provider I was hit with charges for things I didn't order, exit fees and ultimately a Notice of Court Action despite the fact I was dealing directly with the operations manager (Lewis) who didn't resolve the issue and had no interest in resolving whatsoever.
When I complained again all I received was a very abrupt e-mail and no care at all whether I posted in Trust Pilot or not!
Unbelievable - avoid at all costs!!
Reviewer
Brian
Location
Stourbridge
Date
07/01/2017
Comments:
My Broadband speed has dropped significantly .... the down load is now around 0.25
Reviewer
mick
Location
northeast
Date
02/01/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
After being let down with talktalk not fulfilling their promise i tuned to directsave. i have been with them 4 month and to be honest i dont get a great speed (9mbps) but at-least it was up on t/talks at a fraction of the cost...Lets hear the good for directsave.
Reviewer
Lewis
Location
London
Date
24/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with Direct Save for the best 3 years. No problems what so ever, all these people complaining is not true, there is nothing wrong with the service!
Reviewer
Jack Tynman
Location
Norfolk Coast
Date
17/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I HAVE BEEN WITH THIS COMPANY FOR SOME 9 YEARS AND IN THAT TIME I HAVE FOUND THEY ARE 100% BETTER THAN BT .ALL IF ANY PROBLEMS HAVE ALLWAYS BEEN SORTED OUT VERY QUICKLY AND THE STAFF ARE SECOND TO NONE .WHY DONT YOU ALL STOP GIVEING THEM A BAD TIME (TRY BEING POLITE AND NOT ABUSIVE OR BULLYING THE PERSON AT END OF PHONE ) .IT SEEMS TO ME YOU SPEAK TO THESE PEOPLE LIKE YOU BLAME THEM FOR EVERYTHING GOING WRONG IN YOUR OWN LIFE . THEY OFFER YOU A SERVICE WHICH IS CHEAPER THAN BT AND AT LEAST YOU GET TO TALK TO THEM BEFOR YOU ARE CUT OFF FROM YOUR BROADBAND . AS FOR OVER PAYMENTS WELL BT CHARGED ME £700 FOR 1 MONTHS INTERNET AND WOULD NOT EVEN TALK OR HELP RESOLVE THESE ISSUES .I HAVE NEVER BEEN OVERCHARGED OR CUT OFF DELIBERATLY BY DIRECT SAVE .KEEP THE GOOD WORK UP AND THANK YOU .
JACK
Reviewer
gill
Location
north yorkshire
Date
09/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Comments:
we had to install a temporary phone line during a renovation project, the rolling phone contract was perfect up and running on the same day as I ordered it
Reviewer
Gill Jones
Location
Carmarthen
Date
09/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Truly awful customer service.This company should not be allowed to operate. They renegade on all verbal agreements and charges. They take monies from your direct debit that bear no relation to the prices quoted. They never return your calls. They blatantly lie to you and are so rude. When you ask them for proof of the extra costs they add to your account they put the phone down on you! DO NOT DEAL WITH THEM AS THEY ARE TOTALLY UNTRUSTWORTHY.
Reviewer
Ian M
Location
Chorley
Date
06/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Direct Save got their billing wrong throughout the term of the contract then they deducted more than £300 from our account via Direct Debit even though the amount was in dispute. They said they would refund it but they didn't. We are now awaiting the end of the 8 week period before going to the ombudsman
Reviewer
Sborsellino
Location
Bedford
Date
05/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bad service in fact no service at all.no engineer .no call back.no email response .
Reviewer
Gemma
Location
Seaford
Date
03/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute load of rubbish. Stuck in a contract for another 6 months yet. Last 12 months have been hell. Internet that goes off for up to 48 hours at a time. Constantly losing connection.slow speed.when it does work it's poor at best. Customer services palm you off with restarting router every time this is a temporary fix as it just goes again within the hour. Router constantly flashing! They say the light stays solid when a good signal is made but never had that yet. Can't wait to be rid of this awful provider and go with someone else. Would pay more for reliable Internet as we use it for work and home life. Don't waste your time even phoning these guys they set you up super quick and call you a lot in first few days to ensure all is well.....so you think they are a good company.... false sense of security believe me it's all been down hill since then.
Reviewer
Ray
Location
Southampton
Date
22/11/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor Customer Experience so far. Took a chance having read poor reviews as Cheap. Phone activated within 3 days,
Router arrived after 7 days. Not responded to request for Broadband Activation Date. Lack of overall Communication, Billed me an unexpected additional charge. Not Answering EMails. Think may have made mistake, neighbour doing much better with Sky. Ray
Reviewer
Miss R
Location
Date
22/11/2016
Ratings
Customer Service
1.00 stars
Comments:
This company should not be allowed to operate and Of-com sitting back doing nothing. Their customer service is below poor, they never respond to any email and they cannot be trusted as they do not deliver what they say they would. I have suffered a great deal of stress trying to talk to a manager who seemed to be always unavailable
Reviewer
max cummins
Location
rowlands gill
Date
21/11/2016
Comments:
Signed up in September,no engineer canturned to install line twice,have spent considerable on phone explaining problem,some of the staff are rude,was assured somebody would ring me back on both occasions,nobody did,have paid for installation ,monthly bill,even though I have no phone line,they said money would be credited,hasn't been yet,can't recommend this company
Reviewer
Ray Carey
Location
Wisbech
Date
19/11/2016
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have been with DST for many years and only had a couple of minor broadband issues which were resolved quickly and professionally. So I was a bit bemused when reading the poor reviews initially"........but recently I had to call technical support and the usual competent technical.person appears to have been replaced with someone from the "turn it off and on again" team. Also I wanted to upgrade to fibre but the Sales team don't handle that and said I should contact customer services but refused to transfer me. I now know why.........I spent 15 mins every day for 6 days trying to contact them without any success. I resorted to requesting a callback. Five days later I got an email saying I should call them!!! WTF something has changed this year and not in a good way.
Reviewer
Charles Tonner
Location
le soulie
Date
17/11/2016
Comments:
I have never experienced such dishonesty in my life. I tried to get a temporary broadband connection which never materialised. I have e-mailed and written to cancel my agreement with Direct save but they do not acknowledge anything I have sent them and they continue to bill me.
Reviewer
Graham k
Location
Belbroughton
Date
15/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After 9 months and 3 complains about broadband speed I was told by somebody from customer servoses thay would cancel 12 month deal and for me to find another surplyer so having paid land line up front I have asked for rebait on service I have not received to make things worse if had phone call today asking y I'm leaving them having had request off new supplier to take over line .having been in business for 28 yrs I'm sure if I treated my customers like direct save I would have not lasted as long I would not recommend this company to anybody as customer care and complains department not botherd .did try to find out who owns company but no luck so obvious thay take our money and run after giving us all the lies thay can blaming everyone but their company Yours unhappily GRAHAM KEIGHTLEY
Reviewer
Bernard Dobson
Location
Bingley
Date
10/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Two serious complaints addressed to a supervisor have never been answered
Customer service rating 0
Reviewer
Reg
Location
Chelmsford
Date
07/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having read all of the poor reviews left about this company. I can only say that words cannot express what a disgustingly poor service Direct save provide ( having experienced it myself)and I am astounded that the regulator allows them licence to continue trading. They should be investigated for fraud and shut down!
Be warned.
Reviewer
Squarepants
Location
West Yorkshire
Date
05/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I wish I had read reviews of this company before signing up but sadly I didn't. I admit the headline pricing pulled me in but as the saying goes "you get what you pay for" or less in the case of Direct Save. The staff's technical skills are poor at best, the broadband speeds we were promised were no where near what we got (we even spent money on a brand new 3.5GHz 2TB laptop thinking it was the old one that was the problem). Anyway, took what I thought was a 12mnth contract to start when we moved to our new property (requesting new number and standard BB)2 mnths after moving in we were still without service (but being debited!!)and when I contacted them they blamed numerous factors - including the people who had previously owned the house!! Eventually this got sorted but they said we couldn't have a new number - so initially kept getting calls for previous occupants. Over the last year BB speed appalling most of the time with frequent drop out. So, made the mistake of calling them to request a new line installation and upgrade to fibre. That initial call was in August 16 and as of 4 Nov 16 it has still not been installed even though I was charged back in September. Numerous failed engineer appointments (again DST staff failing to take responsibility) So, should have had new line 13th October - 2nd appt. Engineer never turned up (BT Openreach have confirmed the work request was not completed correctly by DST!!) Instead of a new line, DST disconnected the old one, have been without internet or phone since 13th. Staff (with one exception) are appalling, rude bordering on aggressive and without the slightest empathy towards their customers. Unlike others I have, after losing patience (lot more to the story!!) managed to cancel the contract - as they had clearly broken their contractual obligations. Waiting for various refunds and have in the meantime cancelled my DD.
My advice is please avoid this company, its true all providers have tech issues now and then - its HOW their staff deal with it that matters, DST staff really need some intense training in customer service (oh and technical know how!!) If you want a 5 star holiday, you don't expect to pay 2 star prices and its the same here!!
Reviewer
dean
Location
wisbech
Date
27/10/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
broadband was good but customer service is really bad not replying to E-mails over charging and every month the bill gets higher.
Reviewer
MS
Location
Staffordshire
Date
25/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
AVOID!!!!! This company is the worst I have ever encountered. Their service is diabolical.
We ordered broadband from them and it took 10 weeks for it to be connected! The excuse they gave was that it was BT's fault. I checked with BT and this was a lie.
After 5 calls - to different people - who didn't have a clue what the last person had said, eventually it was connected and was half the speed of other providers - so I switched. However, because I'd prepaid my line rental, they "reserved" my number and I had to have a new one.
Oh, and if you do want to make a call to customer services, make sure you have a good book to read while you wait for them to answer. The record was 40 minutes on hold.
Reviewer
B
Location
Worcester
Date
24/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
There was a dispute, someone on the phone said they would read my email and get back to me. That was a lie. It was 7 weeks ago. All my attempts to discuss the matter are ignored. The customer service is worse than possibly imagineable. Their only action is to keep charging me more???
Reviewer
Reg
Location
Chelmsford
Date
22/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Took out a two year contract paying a reduced monthly line rental of £11.00 a month by paying a year up front. I asked and was told that the second year would also offer this discount. The second year came and they refused to honor this verbal contract. They listened to recording and said the sales girl had made an error and as such the contract was not applicable. They increased the line rental to £18.75 a month. Because I contested this I was told I could transfer to another provider without penalty. Thank goodness I demanded this in writing (e-mail) because they sent me a demand for £230.00 for breaking contract when I left. Also in year one they took a monthly debit for rental when I had already paid for the year. The muppets could not admit their mistake so I had this refunded under the D/D guarantee scheme. Direct Save then cut off both my phone and broadband for 24 hours before they realized that I was in credit. No apology from them. They do not employ a compliance person and they do not recognize any complaint system. Ofcom do not get involved so they get away with these bad practices. I feel that their license should be revoked. I have been on this earth for 67 years and never come across such a poorly run organization. The staff are generally untrained and rude. BEWARE.
They have not refunded the amount that I was in credit so I can kiss goodbye to that?
Reviewer
iain drummond
Location
ness isle of lewis
Date
22/10/2016
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
spot on service for out in the sticks way better than any other provider
Reviewer
T Lees
Location
London
Date
20/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I inherited Direct Save from a housemate - and they are appalling; the service drops every 60 minutes or so, just enough to kick you out of any site or streaming service. Worse, its over a month since I moved from that address, and over 40 days since I gave notice to terminate the service by email, snail mail and phone - and they are STILL charging my credit card. Call them and discover the joys of being kept on hold for 15 minutes (the sales team answers with 30 secs, but refuses to connect the call with the billing team).
My advice- avoid like the plague.
Reviewer
David Barnett
Location
Lincolnshire
Date
20/10/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have been with this company a long number of years and have nothing but praise for their service. Their staff are knowledgeable, helpful, polite and friendly and do what they say they will do.
Over the last week we have had problems with falling and erratic broadband speed. On contacting DST they ran various tests which ultimately indicated router problems. A new router was despatched as promised. Regrettably I had problems setting it up but Lewis at DST spent approaching two hours on the'phone with me and sorted the problem. Result broadband now working better than ever.
I think some of the negative reviews are sour grapes whilst others could be personal conflict arising from how the customer approaches any problem.
Reviewer
Damon
Location
Downham Market
Date
16/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
To make a point, I was playing an online game for the last few hours on my ps4 which is brand new. The Internet has cut out and kicked me out of the game no fewer than 12 times in the last 3 hours.
I've had problems with this company since day one, they rope you into a years contract that you never wanted. They then up your bill and down your Internet speeds. It's truly pathetic.
It's so bad I've had to switch off WiFi on my phone and use my data just to type this!!
Avoid at all costs.
Reviewer
Thomas
Location
Mitcham
Date
07/10/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have. Been. With. This. Company. About. Three or four years. They are. The. Best company. I have. Every been the. Give. You. A chance. To pay even if you. Are late they have a great phone. Manner i love. There broadband it is. Constant such a great company. To bee with not like all the big axxs companys i would. Recomend to all i know
Reviewer
Amy McPhail
Location
Lincolnshire
Date
04/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So completely disappointed with this awful service! When fast fibre cam to our village, we decided, in March, to switch to their fast fibre broadband (we already had their standard package). Come August, we still hadn't recieved our new router, so we asked them again to change to the fast fibre - thinking it would be more simple and less hassle than just changing providers! After ringing on a weekly basis, having been paying for fast fibre, without the service, since August (they hadn't charged us in March for some reason?)we STILL haven't received our router. AVOID AT ALL COSTS!
Reviewer
bluetobits
Location
Cheshire
Date
30/09/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I've been with Direct Save for my broadband for a while and twice now I have needed to call them with and issue. They answer the phone within a minute of dialling and have always phoned me back when they said they would. They have swiftly and efficiently solved the problem on both occasions. They are very polite, keep accurate records. They listen carefully and act honestly and reliably without fob-offs, misdirection or bull, explaining the reasoning behind their actions and instructions and admit it if the problem is down to themselves.
I am a very happy customer.
Reviewer
cm
Location
belfast
Date
26/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They change contract terms and increase charges. They charge hunders of pounds to terminate contracts. Need I say more. You have been warned.
Reviewer
Rick
Location
Wales
Date
21/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up for fibre and went live. Checked my speed out of curiosity as with BT I got 75mb, due ti the exchange being round the corner.
My speed was 11mb!! And they said oh Yeh when you sign up for fibre you actually get standard broadband to begin with until you pat your first bill. Which is £20 higher than they said and wanted 3 days after live date. Cancelled within 3 to 4 days....AVOID
Reviewer
MJ
Location
NORFOLK
Date
21/09/2016
Ratings
Speed
2.00 stars
Comments:
DIRECT SAVE, A COMPLETE RIP OFF COMPANY,VERY RUDE,AND LIARS.
Reviewer
K
Location
Midlands
Date
20/09/2016
Comments:
The worst provider I have ever been unfortunate to come across. I got drawn in on the month by month contract for broadband. I didn't receive the router for weeks, after I'd arranged, they just kept trying to access my account for money on a landline, who ain't got a cell phone nowadays? I complained and cancelled they never responded then they took me to a debt collectors for a service I never received. I kept trying to contact them lies, lies, and more lies, they said they never received the complaint which I re-sent with photographic evidence of postage three times, they then closed my case, after they said they'd call me back. Dirty, lying low down company which has no idea how to communicate or give customer service. I called them on numerous occasions at different times spoke to at least three of the agents over and over again wondered if they only have about five people working in a cellar some-where. I DON'T WRITE FEED-BACK, but this company is really bad, avoid @ all costs they just want your money and the equipment is disgustingly dated, when I did receive it the router was overly plastic with two antennas sticking up at the top which looked like a freaky alien toy, no-ones tech stuff looks like that. It wouldn't have even matched any-thing TV, stereo, modern tech stuff!!! Not joking a really bad company-No scruples.
Yours Sincerely
"in debt collections, and never really had the service."
Reviewer
Mike
Location
London
Date
19/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do NOT, under any circumstances, sign a contract with this company. They never provided the service or delivered the router. In the two months since I foolishly signed, I have spent hours on the phone calling them and their delivery company trying to get the router I paid for. I have been told it was on its way but no "tracking number" was available. Needless to say, it never arrived. After cancelling the service, they refused to release my old number to the new provider so I am now forced to either spend a few more hours on the phone or to get a new number. I will start now trying to get my money back via resolver....
Reviewer
Dev
Location
Slough
Date
12/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up with them about three months back. They were quick to move telephone line but never move the broadband. They do not tell you what's happening with your move, customer service is very rude- they promise to call back- never do. After three months broadband is not transferred and I agree with previous comments they lie effortlessly. Avoid this company at all costs.
Reviewer
jack
Location
exeter
Date
10/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
STAY AWAY PEOPLE!! 80£ Activation fee then 25£ a month , fine until they start taking 40 a month and dont know why themselves lol, internet speed is terrible!! Ive rung them nearly 15 time this year and I always get the same rubbish "well get an engineer to call you back" and they never do! They dont even know how to upgrade me to 100meg lol waste of money useless company with no customer service skills. They do lie all the time and there wifi routers and crap and cut out when they want....:TO NEW CUSTOMERS IF YOUR IN A NEW BUILD AND HAVE TO CHOOSE DO NOT CHOOSE THESE GUYS
Reviewer
David
Location
Slough
Date
07/09/2016
Comments:
I used to work for this company and I wish I didnt. They are liers and thieves they have so many hidden costs and your bill will be very high. They will tell you a price but it will not be. I am ashamed to have worked for this company. Awful staff. Sorry to anyone whos has been robbed by these people.
Reviewer
Hacked off
Location
SY8 4AW
Date
07/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible terrible company, the worst of the worst. They really are the bottom of the barrel - whatever you do, do not use them. Anything they tell you about their prices, connection dates and level of service is a complete and utter lie. They reel you in with tempting offers but in reality they have limited ability to even connect you to broadband or phone services. When you have a problem (when, not if, it's guaranteed that you will) you'll have to spend 20 mins plus just to get through to "customer services" and then you'll be fobbed off each time you call - they really don't care at all and they lie fluently. Then try calling their sales team - instant answer. They want to reel you in with lies and tempting offers but when they mess up your connection date for months on end they just don't want to deal with you. Don't make the mistake of thinking that they're just like any other firm, they're not - they're a new breed of vulture corporation, only interested in signing up new customers and with no interest (not even a passing interest) in actually looking after you and providing a service. No matter how cheap they look compared to the others, don't be fooled. All I wanted was some more phone lines with broadband and I've been a customer over 6 years - but they just don't have the slightest interest in doing anything other than billing me. No lines, no broadband, 30 minute wait to get the daily excuse, endless frustration.
Remember - under no circumstances sign up with these people. They are the lowest of the low. They make BT look good.
Reviewer
Steve Cole
Location
Exeter
Date
07/09/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Hi we had a connection problem which Matt immediately sorted out - and a refund...Many thanks.
Reviewer
mark rothman
Location
london
Date
05/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
wow.. i came on this site... thinking... i wonder if anyone else has had as many problems as me, and it seems i am not alone.. just to get on to write this review has taken me 10 to 15 minutes as my internet is constantly dropping out... i only came on here, as i could not get the news to work or much else to relax after getting back from work after mid night... most of london is sleeping right now, and still its dropping out constantly making any internet viewing impossible... this has been going on since April, now its September, first they said it must be my leads and ADSL converter, so i bought new ones, then they said it was my router, and they said i had to pay for another.. and a protected argument i managed to get a free one sent out as the problem has existed by my logging complaints back to when the router was still in warranty... now thats been replaced and still its not working... breath.. i will phone them again tomorrow to discover the next excuse... its excruciatingly frustrating.... the number of hours not being able to do what their service is supposed to be providing has been countless... if i am lucky i will be able to post this review....
Reviewer
Simon Smith
Location
West Kilbride
Date
05/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ive marked them down as much as I can in view of their tactics for getting money out of you. I've had a two year contract with them which was very competitive at the time price wise. Speed and reliability have not been that good but thats more to do with how far away from exchange I am and I'm fairly rural.
My gripe comes from customer services policy. In the two years I've been with this company, apart from the initial four bits of paper outlining the deal I was signing up to I have had not one piece of correspondence or contact with them. So, thinking I must be near my contract end I managed after a twenty minute wait to get an answer from the phone. My contract ended in June, its now sept and since my contract ended I've been paying three times what I was before. No one has been in touch to say my contract was near its end, no one called to ask if I wanted to start another contract or if I was happy with the service. They just start charging you £34 odd a month. When I protested, to add insult to injury, I've been told I have to give 28 days notice, but if I want to end my new monthly tariff of £34 early I have a £19 charge.
This is obviously a cowboy outfit and I'd warn anyone to stay well away.
Reviewer
Chase Vincent
Location
London
Date
01/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible, Awful, DO NOT USE THEM! If I could give them a negative rating, I would. Terrible service, upload and download speeds very low, and they preached something completely different and lied about it. They kept slipping in extra charges for no reason. Tried to disconnect as I was moving, and notified them well in advance, a month in advance....and they are charging me a 20 pound fee for no reason, even though I notified them well in advance. Do yourself a favor and don't use them, ever!
Reviewer
Jerry
Location
Berkshire
Date
30/08/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
They accuse you of lies when you complain or report the complaint. One of them even said: "I can't be bothered with that" whilst I try to report a technical problem.
Don't say you have not been warned.
Reviewer
Pat
Location
Kent
Date
24/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Crap service, crap support crap everything. Dial-up is quicker. No point phoning, they just lie to you.
Reviewer
kate
Location
Liverpool
Date
22/08/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Purchased a deal package for my grandparents to enable them to keep in touch with family abroad at low prices. they've never been happier, finally discovered skype and internet. great deal from a friendly company
Reviewer
matthew
Location
watford
Date
18/08/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
omg #yolo sooo good and amazing company would recomand to anyone i know !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Reviewer
Iain
Location
West Lothian
Date
18/08/2016
Comments:
One of the worst companies around you ask for a manager to phone you because you are not happy about something they don't phone STAY AWAY FROM THIS COMPANY.
Reviewer
Tiana
Location
Birmingham
Date
17/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up with this absolute joke of a company and its been a headache from this point onwards. Uneducated clueless staff that sound about 16 and so many errors in the whole of my application. Complete waste of time would recommend everyone boycotts this second class company and find a real company, unless u enjoy having to repeat and explain yourself constantly. dont be fooled by their prices either
Reviewer
Buddug
Location
north wales Betws y Coed
Date
15/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have have been with dst for 7years with a break of 2years because they did not supplie vista .since i have gone back at first they were fine but in the last few months they have been hopless i have joind BT .But DST HAVE BEEN so kind and seent me a bill for£60 even though i had been without broadband for the last 2to3 months .
Reviewer
Buddug
Location
north wales Betws y Coed
Date
15/08/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have have been with dst for 7years with a break of 2years because they did not supplie vista .since i have gone back at first they were fine but in the last few months they have been hopless i have joind BT .But DST HAVE BEEN so kind and seent me a bill for£60 even though i had been without broadband for the last 2to3 months .
Reviewer
Lewis Davis
Location
Yorkshire
Date
15/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Locked in 24 month contract. Hidden fees as much as double. Avoid at ALL COSTS!!!
Reviewer
Thomas Newman
Location
Yorkshire
Date
09/08/2016
Ratings
Customer Service
2.00 stars
Speed
2.00 stars
Comments:
Be careful when signing up for the month by month contract, there are lots of hidden boxes and clauses which mean that you can't get access to the month by month contract and it is made to be very obviousness. If you want to leave they you have to pay a massive fine. They hike on hidden charges constantly so you always have to pay close attention to your bill. Regularly had problems with the box sometimes would be without broadband for a couple of days. If you want to call then you do usually have to spend between 20-40 mins on hold.
Reviewer
Claire Franklin
Location
Coventry
Date
04/08/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
This is an amazing provider it offers a fantastic price for broadband. I have not noticed any difference between directsave and BT for broadband reliability. I only need broadband for basic requirements but it suits my needs.
Reviewer
keithJoin
Location
Sutton Coldfield
Date
29/07/2016
Comments:
Joined in May,bills bigger than expected.Just had 13 days without internet.Endless time on the `phone.£439-45 to leave.Don`t be fooled keep away.
Reviewer
Jane
Location
West Wales
Date
22/07/2016
Comments:
Avoid like the Bubonic Plague! Ombudsman currently investigating. No account has come in on budget, inexplicable hidden charges. No help with any problems. Various financial savings claims are false. Advertisement's claims are false. No stars from me!
Reviewer
NMM
Location
London
Date
15/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Money pinching and difficult people to deal with. I had a faulty router which was replaced. I returned the faulty router and have a receipt to prove it. I was charged for the cost of the same router under pretence that DirectSave had not received it. They just took £36.95 from my account via Direct Debit without any notice in advance. When I notice the charge on my account I called and sent emails stating that I posted the faulty router. All were ignored. for about five months. I had enough by then and cancelled the Direct Debit upon which I was charged £9.99 for not being able to still more money from my account. I am still in credit with them. I was then called and lied to. Everything is denied and twisted to suit their purpose. Last thing I told them I will complain to the Ombudsman and left it at that. Anyone considering switching to them should be careful. You will allow pickpocketing company access to your bank account.
Reviewer
Worst experience
Location
Wales
Date
12/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Thieves, worse 12 months service in every way. Do not sign up they should pay us for the time they waste. My connection was so bad couldn't use it for most of 10 months, attitudes of staff are poor, never follow up on promises, won't send engineer to fix anything just sell you more expensive packages, invoices wrong numerous times always making you pay more, you can't believe a word they say, the advertising is grossly misleading and forget the no sign in thing, you will be told you have no service unless you do and end up with 18 months. Outrageous rogues who should be investigated.
Reviewer
Dave
Location
Date
09/07/2016
Comments:
Notice all the reviews on here with more than one star are from direct save employees
The rest are crap and from customers
Reviewer
Dave a
Location
Hailsham
Date
09/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pure crap service
Reviewer
Dave
Location
Hailsham
Date
28/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shit shit shit shit shit shit
Reviewer
ABHISHEK RAY
Location
SHADEWELL
Date
27/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never ever go with direct save broadband. These are bunch of thieves.
Initially i was told that engg needs to visit the site ... 24 hrs ago.. a sms - engg will not have to visit the site now.. i said ok... deduced 49 pounds.
Next installment will be in 7 days and you will not receive bill for 2 months. I said ok. Paid - 44 pounds.
I received bill for both months - 33 and 45 for 2 months... dont know why.
They always have a rubbish back up answer.
The contract is written as if you give 28 days prior notice , you can terminate the contract. Now they are saying you have to pay 60 £ for termination
Thank god i cancelled my direct debit. Now i will not pay them a single penny. Because there is no ethics in direct save. They alwaysdo whatever they want and speak rubbish. Not sure how they got the license to operate in UK market
Reviewer
Charlotte
Location
Herfotdshire
Date
27/06/2016
Comments:
Absolutely awful!! Set up date was a lie, first bill disgusting kept getting fobbed off by customer service then I'd get angry because they keep fobbing me off and then they'd hang up on me! They expect you to pay for a service that doesn't even work!! Or isn't even live yet! I will be cancelling the direct debit and not paying no more to this absolute sh** service!!!!
Reviewer
Dave
Location
Hailsham
Date
25/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible my kids are buffered constantly
Reviewer
Tim Millea
Location
Huddersfield
Date
20/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have to agree with the other comments.
First their online web registration system is a total failure. I went through the process countless times giving all the information requested, direct debits etc. and the final 'submit' button takes you back to the start. At first I waited a few days for the conformation. Then I tried again. and again then gave up and telephoned them.
"Do you want a router?", I was asked. "Not if I don't need yours, I have half a dozen routers already!", I replied. The router came regardless and I was charged for it.
I pre-paid the annual line rental but the monthly bill was much higher than expected. I was being charged for 'caller ID' more per month than the charge for internet and the calls package combined! I had never asked for this, was never told about before and never given the option not to have.
I had to threaten legal action to get the caller ID charge removed and customer service were totally dismissive and patronising throughout.
I have found this site today because my broadband connection has become extremely slow and unreliable. I cannot even get the braodband speed checker to give me a figure because the connection won't hold long enough. Let us just say that the speed is insufficient to listed to the radio with iPlayer - less than old dialup speeds of 28 kbps.
Avoid, avoid, avoid.
Reviewer
m harris
Location
isle of wight
Date
02/06/2016
Comments:
The service is terrible. They lie about the set up time, send out and charge for a router (twice now, last year and this) even when you tell them you have one and they agree not to. The service team are rude and unhelpful. Tried to cancel (after waiting nearly a month for set up) before the service was initiated to get a refund and was told I needed to give 28 days notice. The worst company and service I have ever known.
Reviewer
Barry Cross
Location
Bovey Tracey
Date
22/05/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I am getting the same speed as I got from Plusnet at a fraction of the price ! !
Reviewer
Elisabeth
Location
Edinburgh
Date
19/05/2016
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Comments:
Told me a load of lies, Changed from BT to Direct Save and it would not cost a penny due to the price hike by BT lies been billed for £200 by BT for cancelling mid contract. Get your facts correct Direct Save before cold calling please what a hassle.
Reviewer
Ash Crawford
Location
Durham
Date
17/05/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I completed a contract on line but did not get the same contract. I was sent a router I said I didn't need. Paid far more than stated for the annual line rental (to be fair this may have gone up after waiting for connection so long) I haven't got the half price deal. I got charged £1.70 per month for paper statements I didn't want. Couldn't log into account on website. When I phoned I was told I needed to prove the contract signed regarding half price etc. Not too sure this review will send as connection is a bit hit and miss. Still cheep though!
Reviewer
Abhishek
Location
Ray
Date
12/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I opted for 17 mb unlimited plan.dude on customer care. We guwrantee you 8 mb speed. I said " can you guarantee me atleast 4 mb. I am ok. He said. Confidently yes. I am watching movie on youtube . for 1 hour movie to finish it took 2 hrs.chexked my speed. Its 1-2 mbps ... Very poor service. Never go for. I paid 90 pounds for 1 month.. For wat...disappointment and frustrated..cancelled my direct debit.. Will not pay. A penny now...
Reviewer
James Burgess
Location
Ilfracombe
Date
12/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with Direct Save for a few years now and paid in advance for phone and £1.95 a month for broadband so I put up with slow speed But recently Broadband has been very unreliable Have decided to leave and they've sent me termination invoice of £304 which is roughly 20x my monthly bill. tried customer services to get written breakdown of bill and won't send, ask for manager and none available, also very unhelpful. Worst decision I ever made switching to Direct Save (big joke as cost more in long run)
Reviewer
Ricoh
Location
London
Date
06/05/2016
Comments:
Worst company ever come across, stay well away from then. Joke of customer service, joke of hardware, they send you the cheapest modem possible even second hand... connection lasted 1 day then cut out intermittently from then on. Had no chance but to move to a different provider. More needs to be done to stop companies like this stealing customers money! !
Reviewer
Steven Wilkins
Location
Derby
Date
03/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I use the internet all day every day. I am programming websites. After moving to direct save I have been constantly sidestepped. Using standard 3mb broadband It cut off several times per week and was generally unreliable. I upgraded to fibre and its gotten worse. I have been cut off from editing my sites 4 times thins morning alone. On top of that they dont let you access the router so you can either replace it with one that works, or make sure there isnt a firewall bocking. As a constant user I need to know this and I need to control it. Best move back to a more reliable supplier. VERY DISAPPOINTED.
Reviewer
Carole
Location
Nottingham
Date
28/04/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Switched from Sky and should have done it long ago. Great savings and the contract price guaranteed for 2 years, unlike sky who constantly put it up! Change over was easy with no problems. I would definitely recommend Direct Save if your looking for a good value for money provider.
Reviewer
Linda Hazell
Location
Bristol
Date
26/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have changed to Direct save after being cold called. We have changed from Sky in an attempt to lower our bills (we are pensioners). The broadband speed is low to nonexistent and living in a fairly large city I find that surprising to say the least as do I find the couldn't care less attitude of the company. We are very dissatisfied to say the least!
Reviewer
robert
Location
london
Date
11/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
total rip off really rude customer service not helpful in one bit asked to speak to the manager and get told I am speaking to the manager by mat which was a blatant lie the line was working for an hour now they want £60 for me from nothing i say nothing 1 hour of Internet connection be warned of daylight Robbery 11/04/2016
Reviewer
phunter
Location
newcastle
Date
11/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
this is the worst company for broadband .when you sign up for broadband they tell you that the line is not suitable for normal speeds (when i was getting 4 mb then dropped down to half a meg)so that i sign up for fibre a guy called matt so he said . they are villians and will be taking this to the ombudsman they will rue the day they did this to me
Reviewer
Peter
Location
Essex
Date
31/03/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Have had no problems with this company at all. Changed to them after being with sky for years, who's bills had gone astronomical. Changed after searching for better deal and found this one on U switch. Paid line rental year in advance (£11.50) a month saving me £8.49 a month compared to sky, and broadband deal of £1.95 a month (unlimited usage) saving another £6 month. Did everything on line and all was completed easily and satisfactory.
Sky cut line off dead on the dot of 8am on changeover leaving me with no phone so called direct save customer service spoke to a helpful young man who said he would check it out and were connected within the next half hour. No complaints about that..
Broadband speed is better than sky.
Surprised when first used it as to how quick it was. Have had no problem with any monthly bills for phone calls. The only thing is the free wifi router is obviously a cheap version but it works OK , it does drop out if wander too far away but easily corrected if use a better router or extender. Had my doubts before changing after reading reviews but unfounded all in all no problems or complaints. Thankyou Direct save and U Switch. Saving £15 a month . happy happy.☺
Reviewer
Fabrizio Morganti
Location
chester
Date
21/03/2016
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Cheap but reliable changed address with no problem at all 2 months ago. No need to reconfigure the router with the new line. Speed 5-7 mbit. upload under 0.9.
Reviewer
Linzi mc
Location
Darwen
Date
11/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking service, DO NOT USe direct Save! I joined them because I thought I was getting a good deL. turns out my router has never worked from day one and they want ME to pay for the engineer when there are no faults on my end. The man I spoke to FOUR times was so rude, has a French accent, very hard to understand was mocking me over the phone saying I said I wouldn't take the panel off because I'm a woman! What on earth? I did everything they have said and I'm still not receiving any wifi! I've complained to them time after time, and still have not got a response or received any wifi! I repeat DO NOT USe ever!!!
Reviewer
bukhari
Location
stoke
Date
11/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Conned into buying a package told us it would be cheaper than talk talk but was not true when the bills came as their prices were quad ripple that of talk talk money had been taken through direct debit so no refunds avoid scammers thief's be aware
Reviewer
Linda wackett
Location
North lincs
Date
11/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was phoned by this company offering cheaper service, after a long chat on th phone, decided to go with them, I was told everything would be taken care of, sit back and wait for the change over,at the time we were still in contract with BT but said to leave it with them and there would be no contract charge to leave BT not the case BT started emailing me with contract charges for leaving, on top of that I was getting several bills from direct save , I made many phone calls to this company but no one returned them. Also my router never arrived for the setup date , phoned them again and was told they had run out and not sure when they will get some more in , with that I phoned BT and they still had control of the broadband so they put a block on it so direct save were unable to take over,but unfortunately they had got the phone line and for the 3 weeks they had it the line was dreadful with crackling, I couldn't make a call.
To conclude my whole experience with Direct save was harrendouse and cost a lot money, my advice on hearing the name direct save , run away as fast as you can
Reviewer
CS
Location
Weybridge
Date
06/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cowboys - AVOID!!! Signed a 2 year contract with them. Had frequent problems, they always overcharge and refuse to refund (eg double charging on line rental - you pay for about 16 to 18 months each year!!!). Poor broadband (only 30% of the speed of previous providers we have used). Poor reliability, often went down. Rude abnoxious, uncaring customer service. How bad can you get.
Reviewer
jeff
Location
Foxhall Ipswich
Date
04/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
changed supplier. They took an extra months money by mistake?? and charged £19 for not giving 28 days notice. They said that they could not give WRITTEN reason for these errors. Awaiting full refund as promised.
Reviewer
Colin
Location
Fareham
Date
27/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
From day one I have had a very intermittant internet speed, Direct save are saying it is my signal extender not the internet. The booster can only boost what it gets it can't increase the signal.Blame is always laid elsewhere. No chance of a refund if you have paid up front. Absolutely do not use these guys except for telephone. There needs to be questions asked where the internet is going to be used in relation to router and what type of signal can be expected, we are not all technical geniuses some of us are of a different generation and need guidance! an expensive steep learning curve.
Reviewer
Dave B
Location
Louth, Lincs
Date
26/01/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with them since early days and recently upgraded to fibre. Excellent service, helpful staff who do what they say.
Had a problem over last few weeks of declining broadband speed. Rang them yesterday (25/01/16)and was promised new router which arrived today. Talked through set up step by step and system now running well. Many thanks to VJ.
Cannot recommend them enough.
Reviewer
Glasgow Man
Location
Glasgow
Date
11/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would really love it if there was a no stars choice as my selection would be blank. Directsave are by far the worst company I have ever dealt with, took a years line rental up front and from day one I've had very bad phone line and my broadband is up and down like a prosties drawers. Directsave have been called 30 or so times and I've never had a call back nor have they done anything to fix my problems, only thing Charlie in customer services does is blame everything bar Directsave crap line. Ombudsman is now involved but not holding my breath, just need to get away from this cowboy company and get a provider that can give a service that works. I would most definitely NOT recommend Directsave to anyone.
Reviewer
Ryan D
Location
WATFORD
Date
08/12/2015
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
been with direct save for a while and i find the speed with the broadband and signal strenth is very very good .. im happy with my service and beening uk based is a very very helpfull but i never need to contact as all is perfect and for a GREAT PRICE !!!! line rental payed up front an bb for £0.95p
Reviewer
Helen
Location
Coalville
Date
20/11/2015
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I thought I was completely satisfied and happy with direct save until today when I found out there is a limit of 1500 minutes per month I was shocked that is only 48 mins a day I can use that on 1 call,I am home all day and make a lot of calls to friends and family.After speaking to a customer adviser who was very sympathetic and polite, I have now got to watch my minutes until my contract runs out as I have only been with them for a couple of months and paid my line rental upfront for 12 months, I have got a long wait before I can leave them,unless they come up with a better deal before then.SUCH A SHAME.They charge 14p connection and 7p per minute over the 1500 limit,SCANDALOUS!!!!!!!!!!!
Reviewer
kriss
Location
bedford
Date
14/11/2015
Comments:
broadband doesnt deserve a star and their customer is shocking. They changed my telephone number back in May without me knowing, I called on several occasions to sort out my payment method and the service I received was appalling, I have sent an email to their customer services back in July was assured I would get a reply and still havent and its now November!!
Reviewer
Terry Parkin
Location
Sheffield
Date
08/11/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I recently changed provider from Talktalk to Directsave, I got fed up of the continual price rises over the last two years, so looked elswhere and checked reviews and although directsave had some bad ones, so do most of the others, so I'm giving them a chance.
To start with now Iam now paying £13.45 with Directsave compared with £27.70 for the same service from Talktalk.
The changeover went very smoothly, router came pre configured just needed to put the wifi password into my laptop.The BB speed (over 8Mb/s) is exactly the same, as is the evening & weekends phone service.
Overall pleased with the savings and the customer service up to press.
Like all service providers, there may come a time that I become dissatisfied, as I have on the three previous occasions.
But I am always willing to give a smaller, less greedy company a chance.
Reviewer
Terry Parkin
Location
Sheffield
Date
08/11/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I recently changed provider from Talktalk to Directsave, I got fed up of the continual price rises over the last two years, so looked elswhere and checked reviews and although directsave had some bad ones, so do most of the others, so I'm giving them a chance.
To start with now Iam now paying £13.45 with Directsave compared with £27.70 for the same service from Talktalk.
The changeover went very smoothly, router came pre configured just needed to put the wifi password into my laptop.The BB speed (over 8Mb/s) is exactly the same, as is the evening & weekends phone service.
Overall pleased with the savings and the customer service up to press.
Like all service providers, there may come a time that I become dissatisfied, as I have on the three previous occasions.
But I am always willing to give a smaller, less greedy company a chance.
Reviewer
Jacob Cherry
Location
Essex
Date
16/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This provider is rubbish.... do not recommend.
Reviewer
Fredrick
Location
North london
Date
02/10/2015
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I spoke to a lady called chante and she was very nice polite and found the best package for my needs and offered me a broadband deal that was a lot cheaper than i was paying and thought it was to good to be true as i had never heard of the company so i left it but then decided to look it up so i signed up on line and i must say im so pleases with the service thank you direct save
Reviewer
C
Location
London
Date
01/10/2015
Comments:
I was happy with the prices quoted to me but wanted to first speak with my partner before agreeing to go with them. The sales man was very insistent on calling me back, wouldn't take no for an answer, nor did he ask if it was ok on the number I was calling, let alone if it was ok for him to call me at all. He was pushy,and I felt like he was desperate for a sale, and gave me his number incase I didn't answer.
I ended up agreeing to a contract as I can only go with two companies as no one else provides service in my area and they were cheaper. He quoted me a different line rental price to my first phone call and he did not make it clear that it would take 2-6 weeks to connect me until further in the 9conversation where he already had my bank details. I questioned it and he said yeah remember I told you before, we agreed it, etc,...errr no you never mentioned that before. I need Internet asap. He couldn't tell when I'd receive a router, when I'd be able to connected nor if and when an engineer needed to come out. He literally had no answers and was very insistent that it was nothing to do with him, he was just a sales man.I wasn't too impressed but as I said, it's cheaper Internet and I didn't have many options.
I then had two missed calls about an hour later, which I returned and it was a really nice girl from his team claiming the connection fee hadn't been processed, and correctly so I hadn't received a confirmation email. I still haven't. She was very nice but unfortunately revealed (which her pushy colleague hid from me) that she wasn't able to find my address as it was a new building and they are actually unable to connect until all the wires are laid. She didn't even have my postcode in the system! Basically meaning who knows when i was going to be connected! I then heard her question her manager (the same man who signed me up) about it and I could hear his muffled voice saying yes yes it's a new building just write down the postcode and we'll process it whenever it registers in the system, she'll never know. You can imagine my horror!!!!! I asked her not to reprocess the payment, she couldn't do so and said I had to contact customer services and after a lot of battling, I let her know what a joke it was that her and her manager couldn't give me any info on installation, time scales and the fact he'd hidden and then advised her about faking accepting my new postcode.
Needless to say I cancelled my contract just two hours after joining (with a very friendly man who was very helpful) and am now with the slightly more expensive one with no issues!
Reviewer
Dave B
Location
Louth, Lincs
Date
16/09/2015
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Cannot praise too highly. Have been with them for a number of years & always found them to be helpful, friendly and efficient. Within last week changed over to fibre and it was totally painless. Everything happened as they said it would. Well done DST.
Reviewer
yasmin
Location
berryfields
Date
26/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
I have been with this company for approximately 8 months and from the day I started I had problems with the internet service, it is highly unreliable. I could never have the service longer than 20 minutes before I have to turn off the router to get any service. I could only receive internet in my bedroom and I live in a small 2 bedroom apartment. I have made several calls to this company about the situation, however I must admit that there is one person called Martin who is respectable and very helpful in the whole company and he tries his best to help and we find solutions to the problems. However, I am paying for a service and I would like some reliability. My last call to directsave was Monday and I was informed they would call back but I had no call to date. I am fed up..
Reviewer
Tom Forrest
Location
London
Date
26/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THIEVES. Charged me £180 quid for NOTHING.
DO NOT USE THESE CROOKS.
£92.30 first month £54.45 to DISCONNECT?!
Reviewer
Mrs O
Location
Salisbury
Date
25/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If it was possible to give this company a zero I certainly would. Everything about this company is appalling. One of their representatives called my disabled 90 year old mother who has many different health issues and has a medical alert phone with BT. On testing the her bracelet which we do monthly, it didn't work. I phoned BT to tell them only to find that Direct Save had taken over the phone. On questioning mum she said BT had rung to offer her a better deal with them. Looking into this I found out that she believed and kept asking their operator if this was BT because she needed to stay with them. This operative led her all the way to believe that it was BT who she was speaking to and my mum even stupidly gave her bank details over the phone to this company. I managed to get on to her bank and explain and they cancelled the standing orders, etc immediately. I asked the company to produce the tapes as they say that they record every conversation, which was the advice I received from Ofcom. I have written to this company and emailed them and they have denied receiving any correspondence from either myself or Ofcom or any complaint was made or recorded against my mum's account with them. I cannot believe a company can carry on like this and stay in business. The guy who had the conversation with mum, who I agree the other comments here I think they only have about two members of staff, said he didn't realise she was elderly or had Parkinson's disease and didn't understand she had a special phone, I cannot understand that as her voice is weak and shaky. I am still trying to get them to produce this recording, they are still chasing my mum for cancellation fees, etc. and have today sent her a debt collection letter. Once I spoke to the debt collection agency they said they would go back and speak to Direct Save themselves. Ongoing fight but I believe a company is only as good as their service when things go wrong, so I just want to add beware if you are going to use this company. They even told me they believed that her medic alert would have worked with their service after they denied she told them she had one. They just constantly put the phone down on you if you try and reason with them, unbelievable.
Reviewer
Suzanne Rose
Location
STOCKPORT
Date
18/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking!!!! I might as well be on dial up it's so slow. continually buffering and I haven't hit 3mb download speed on the several times I have used the speed checker. AVOID!!!!
Reviewer
shirley
Location
CAMBERWELL
Date
17/08/2015
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I signed up to Direct save 2 months ago and I must say I was very impressed with the package I was recommended by. A gentle called Tony, offered me the Broadband Deal.The pricing was a great saving, and I have saved myself £37 a quarter. Thank you for helping me.
Reviewer
natasha coutts
Location
croydon
Date
17/08/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Direct Save Telecom is a great company with the cheapest line rental in the uk. I have never had any prblems with my broadband and i have been with them over 2 years. The ammount of money of i have saved in the past 2 years has allowed me to DO SO MUCH THINGS I wish i had become a DST customer years ago. There staff are very friendly and helpful along with there great customer service team. I would also like to commend one member of staff by the name of Rosie who went above and beyond to help me....Thank you DST
Reviewer
walid kalid
Location
bromley
Date
17/08/2015
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
very good service ive recently signed with direct save telecom and save a lot of money £1.95 broadband deal was perfect for me.
Reviewer
Customer
Location
Manchester
Date
12/08/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Terrible customer service, they treat customers like morons, service can be intermittent, when you have a problem you can forget all about being treated like a person, the staff here treat all customers like idots - the "sales" department are quite friendly, but once you're on the hook you get downgraded to trash.
Reviewer
BABATUNDE
Location
BATTERSEA
Date
11/08/2015
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I love directsave. Great customer services. I spoke to Nur who was a great help and sold me a great package
Reviewer
Suzanne Rose
Location
Stockport
Date
01/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wow!!! It has taken me almost 5 minutes to load this page to write this review :/
Reviewer
Mark
Location
Glasgow
Date
27/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Where do I start with this lot?!
Not had any problems with them up until now which is a shame as I actually thought the broadband speed was sufficient and no issues at all, bearing in mind was expensive but thats because we weren't tied into a contract! A few months ago left my student flat and moved back home, at this period I was very stressed with exams, moving out etc that the internet wasn't on my mind much. I phoned up on two occasions to cancel and was told to email, which I assumed I did as its not like me to just leave it. Cancelled my direct debit assuming everything was ok and then a few months later (now) I get a phone call from then, which they hang up.. so I phone them back and they advise me I owe them £100 , I was like?!?!?!? , they said I was still paying for the internet which would have been fair as I forgot to cancel properly as they require it in writing (god knows why).. Anyway so they tried to take a direct debit from me last month and it bounced back because I cancelled it, then again this month, with late fees totalling up to £100. Phoned them and advised them I wasn't happy as I havn't lived in the flat for months. The customer service is absolutely terrible, I work in a call centre myself and would never speak to customers the way they do. Its always the same person your through to as well, its as if they only have about 4 people in that office where they work. So I started getting angry as we were going round in circles, bearing in mind I wasn't aggressive and I didn't swear, but I got hung up on , I couldn't believe it... I phoned up the consumer helpline straight after and thank god for them... they scanned the contract and noticed section 3c which states that Directsave need to contact you if your DD fails in which they failed to do so... they didn't contact me at all last month when it bounced back and let the money tally up so I pay a substantial amount, they knew exactly what they were doing.. they phoned me today but hung up as soon as I answered?!? so I phoned back wanting to know... then I explained they were in breach of contract as they didn't tell me the DD bounced back.. however they couldn't get there head around this and kept telling me they called me today? But they didn't actually say to me.. which consumer helpline says is not valid, they need proof of messaging me, they denied this saying that they contacted me but in the contract states that they need to contact you, I kept getting the usual patter from the agent saying 'but we did contact you, how do you expect us to tell you when you don't answer' I said I did answer but you hung up and you didn't call me at all last month when it bounced back... Then he went on to say that 'its not a set time frame' that might mean after a few Direct Debits, which the consumer advice line warned me they would say, and gain this is not valid as they haven't stated this in the contract... We were going round in circles and I knew I was right but the agent couldn't accept what I was saying and just kept saying we tried to contact you.. he sounded very young and not experienced at all in customer service. After about 5 attempts of asking for a manager I was finally put through and advised this to the manager, and they understood exactly what I was talking about and that it was a breach of contract, so we met half way in which I pay £30.. and give the router back, which I think is fair considering I didn't fully give notice in the first place, but what a lot of stress this was.. I wouldn't recommend these guys to anybody purely based on the customer service as its ridiculous, the agents are so patronizing and sound like they just left school.. however regardless of this, the broadband was really good and fast..
Reviewer
jack Tuynman
Location
Cromer Norfolk
Date
22/07/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been a BT customer and found out that there customer service is rubbish .I then went with Direct Save .I found there service far superior to any I have had in the past . They are very understanding and the internet I get is extremely reliable .I have recommended others to use Direct Save and found that they all so agree it is a wonderful service that they provide .TOP MARKS DIRECT SAVE
Reviewer
Nick
Location
STROUD
Date
15/06/2015
Comments:
Recently moved house. What really matters is when problems occur they are dealt with quickly. An 0800 number and getting through in a few seconds matters. Helpful staff sorted out issues quickly and efficiently when I needed to configure my own router. Very cost effective compared with TalkTalk. Try dealing with issues with TalkTalkcan take ages on the phone. No comparison.
Speed excellent. However, I am now nearer an exchange. 10Mb/sec compared to 2Mb/sec.
Reviewer
direct save is rubbish
Location
donny
Date
29/05/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It is rubbish it disconnect son from games they set wrong person twice to fix wire socket
Reviewer
Anna
Location
Leicestershire
Date
05/05/2015
Comments:
I have had absolutly shocking and appawling service from this company. I can not stress enough how bad a service I have had from this company. When I signed up I was told I would pay a £50 connection fee, which I was fine with, and that I would not recieve a bill for another six weeks and that it would be at a reduced rate. I was then billed within 2 weeks of the sign up date not at a reduced rate and then again in the same month. So two unagreed payments and an unagreed amount. Also I was supposed to have my phone go live in 24 hours and my internet 5-7 days later. After a week my phone was not on and my internet was not put on until a further 10 days after. So I was billed not only unfairly but for a service I was not even recieving. I emailed the company to which I was treated absolutly disrespectfully and they tried to make it very difficult for me to resolve and they wouldnt take any responsibility. There were many emails passed to and fro and eventually I was refunded one months fee. Very very unfair.
Reviewer
John
Location
ROMFORD, Essex
Date
22/01/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I was connected to 'Direct Save', in April last year and was on-line in about 5-days of ordering the package from the web. Although, everything went fine for about a week, my router kept started dropping the 'DSL' line eventhough my phone was working as promised. I phoned the support line, told them of the problem, and after a short 5-minute wait, the advisor said that the trce revealed that the router was failing and that he would send out a new one. In just 2-days I had the new router. I replaced the old one, and within minutes I was back on-line. I began a ping/speed test and found that the speed had increased to just over 9mb rather than the 3.2mb that I was getting before. As the original estimate was around 7mb for the area. I am totally thrilled with the results thus far and can't really say much, only that the service is 'Top quality'. The best that I ever had from any supplier. My last ISP was 'virginmedia' who, kept increasing their prices. So, all-in-all I've cut my internet bill by ³⅓ or £27.40 and we are very pleased to know that these people are true to their word. Top marks for an outstanding service...
Reviewer
Dippydocus
Location
Corby
Date
02/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Decided to swap from see the light as a lot cheaper. Spoke to a young lady who was lovely said I would think about it and call her back. Did as said and was told (rather hurriedly in hindsight)ok and it would change on the 2nd December. Cancelled my previous provider for the 2nd December, received the agreement - it was wrong and that was changed. 2nd of December was fast approaching - no contact or modem etc. Called to be told by an incredibly rude chap that basically hard luck only date they could do it was 5th December. Incredibly condescending and the rudest person I have had the pleasure of talking to in a long time. Called again to be told the same but in a less rude (still rude though) manner. Cancelled there and then. Avoid this one.
Reviewer
pete
Location
north wales
Date
01/12/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
tried to order, accepted my order and new line should be in 14 days.engineer arrived after 3 days ,not expected until another 4 days,said i dont need i new line,but am still being charged for new line,phoned direct save,they made excusse for still charging £30 for new line i dont need,but stil not connected,engineer who should have arrived 5 days later didnt,but router did arrive,phones again i was told another excuse ,email 2 days later no reply,again 3 days later no reply next day phone again ,all calls from my mobile,they are surprised i got no land line to call,still not called me back,phoned again today,3 weeks after original order,and they tell me there is a fault on the line,will be another 15 days before engineer can come out to have a look ,so i cancelled in disgust,and they will refund the £30 for new line after i have sent the router back to them,so its cost me in phone calls,and postage for router and to return it ,so am having to find another supplier ,or renew mobile contract and mobile broadband
Reviewer
Joshua chiverton
Location
watford
Date
24/11/2014
Comments:
Thieves!!
My agreement started on 28th Oct they promised Internet within a few days.all that showed was limited service(none) so I called to which they blamed a third party to have damaged the connection(my nabours all had phoneline Internet) and said it would be fixed on the 11th to which moved to the 13th then they decided it was my wall splitter cable to which I went and purchased.still didn't work then then a week roles past with me expecting call backs from engineer's and then managers I constantly call them to no resolve.
I live in Watford, direct save operate from here and I have 3 friends that have worked for them and recommended me to them,I told them of my problem they suggested it was that they sent me a cheap s##t router.I told direct save this yet no action was taken.
21st November
I finally call to cancel as I see this is going nowhere and of course I want a refund as anyone would in my position.
So there not willing to give me a refund but I have to cancel in writing and give 28 days so I'm trapped into another months payment and I've lost my start up cost also have to pay for router as I don't have the box!!
The person over the phone couldn't comprehend why this may be unfair trade then suggest back to resolving the problem which he believes is Internet not my actual problem which is direct save!!
So he suggest that it could be electrical fault that a BT engineer could fix but the call out is £130 minimum.
I've contacted my bank who are there to protect us and our money
There staff understood my point of view and have logged it as goods not received and will stop any further payment to them.
TO Direct save as promised here's 1 of many complaints from a dissatisfied disappointed victim
Reviewer
nick
Location
dorset
Date
21/06/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The test of any company is how they cope when things are going wrong. I am willing to givepeople the benefit of the doubt. There were some very good and helpful advisors but some extremely rude ones too. We took on the telephone and broadband from previous occupants. It took them 10 days before they informed me I would need one of their modems to access broadband. It took a week for the modem to be sent, which was sent to the previous occupants who had moved 20 miles away. They would not reissue a modem so I had to drive to collect. The passwords provide did not work with the modem and technical support are only available during office hours. No one available at weekends either which is tough when working away from home in the week. Eventually I got someone who knew what was wrong (passwords were set up for previous owner) and so 22 days later we have internet. My goal was to not go a day without internet as I work at weekends and evenings so this has been hellish. Next challenge is the 0.3mb/s speed. Down expect calls to be returned. At the end of the day you get what you pay for.
Reviewer
Natalie
Location
Cumbria
Date
05/05/2014
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with them for over a year now, completely satisfied. Never had any problems. When i have had to contact Customer Services they have always been 100% polite and helpful. Would definately recommend them.
Reviewer
Mrs Phillips
Location
Northamptonshire
Date
02/05/2014
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Only been with them a week so will update in a few months too but so far they are great. We have always been with BT as we live in a rural area and they were the best option (we can't even get Sky) but then saw this company for so much cheaper and as I am on Maternity Leave was looking at ways to reduce our bills. Customer Service has so far been fine, got through quickly to someone I can understand (unlike BT). Broadband speed/connectivity has been fine - able to stream on my laptop while my husband is online on the Xbox too(unlike BT where is used to waver/buffer a lot) and websites load up quickly. So yeah so far so good (fingers crossed it continues). I was wary as just couldn't believe we would get the same service at such a cheap price but as of yet it has been better than BT.
Reviewer
Nik McCarthy
Location
London
Date
18/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling service, never have I been so repeatedly fobbed off on the phone. Our broadband has not worked for over a week, every time I've tried to phone I just get a lifeless robot saying she has raised a ticket for engineer to give me a call the next working day. That has now happened 3 days in a row with not a single returned phone call.
DO NOT USE DIRECT TELECOM.
Absolutely diabolical
Reviewer
Sarah F
Location
York
Date
06/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had to buy out of my contact early with direct save. From the moment with took up the broadband and telephone service we had problems. I asked them to waiver the early end of contract fee, but they would not agree. The service was appalling, the equipment was of poor quality. The service used to cut out every day, or buffer. I lost several days work because of the service was not fit for purpose. It cost me £59 to leave. I am now with BT and we have an excellent service now.
Reviewer
Fionn
Location
London
Date
02/04/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So far I only had problems with this company as well. I have a contract since March and so far I only had a huge disappointment. Since I am living in an apartment building i have a separate line connected to my room. The problem was that the company has send the signal to another room within my apprtment, which means that I couldn't make use of it at all. I have already called them constantly have been wasting tons of money for the pricey line, and never got anywhere at all. Now I am a bit further they have been telling me that they had to terminate the line in the other room and will start it up in my room after having send a eletrician which probably will come within 2 weeks. I am soo pissed, all the time I have been paying for them and all I got was one punch into the face after another. So next time this is going to be on the black list, never again ...
Reviewer
Amie Varney
Location
Leamington Spa
Date
28/02/2014
Ratings
Customer Service
5.00 stars
Comments:
Haven't set up the broadband yet so not sure about speeds but just felt like I had to say how lovely the customer service lady at the call centre was. So helpful and friendly!
Reviewer
zoe
Location
nottingham
Date
18/02/2014
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
this company should be investigated their service is appauling.They don,t respond to emails,getting through on telephone is really bad, their staff attitude is disgraceful.Where do they get them from?
Reviewer
Mohammed
Location
Birmingham
Date
03/02/2014
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Comments:
They are out there to rip you off. Charged me £19.50 for leaving them.Never got a bill just took the money from the account.
Reviewer
garreth
Location
polstead
Date
30/01/2014
Comments:
services that they say they will provide you with does not happen. And been in
the trade working with people every day. that is why i have made this comment. been charged for lies from this company.
Reviewer
Rod Guise
Location
worcester
Date
13/01/2014
Ratings
Satisfaction
1.00 stars
Comments:
tried to order, accepted my order and transfer should be in 5 days. no contact after 9 days have e mailed twice with no response so have cancelled order in disgust. stay well clear
Reviewer
Allan James
Location
Uxbridge
Date
25/09/2013
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
very good customer service haven't had any problems and very well price i have to say really happy with their helpful customer service
Reviewer
R,kehoe
Location
North Yorkshire
Date
30/08/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful experience,phoned by Direct Save offering cheaper efficient service.Ten days into contract no internet and poor wireless.Numerous calls,no improvement.No customer service on weekend.Then told i have to pay £199.45 termination bill.I was told i had 28 days prior to contract to change my mind,not afterwards with poor sevice.
Reviewer
MrT
Location
Date
23/08/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have been with DST for over 6 years. At first they were great. The past 18 months have been terrible. Incorrect charging, service drop-outs, inconsistent advice for customer services. I have requested on-line billing (many times) and they still can't seem to manage that (I still get paper copies!). I have asked for my MAC code twice and am still waiting. Excuse after excuse. The sooner I can leave the better.
Reviewer
R Rogers
Location
Bedfordshire
Date
23/08/2013
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Be very wary of this company. I switched my broadband to this provider after years with Easynet.
I was told I would be on a 1 month rolling contract at £14.95 p.m. They sent me a router which failed and left me down for a week, they sent a second router which also failed so I switched back to my old router. All this cost money for an engineer to sort out connections/network etc. so DST agreed to reduce my monthly charge to £9.95 as compensation. The first months bill showed £14,95 and when questioned about this they now say there was no such agreement and that the 1 month rolling contract is actually a 12 month contract
Sharp Practice would be the best description for this.
Reviewer
Jim
Location
Lancashire
Date
08/08/2013
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
5.00 stars
Comments:
I know that some folks are not happy and I respect their views, but nobody seems to have mentioned the one advantage that DST have over most other companies. If you ring a call centre of theirs, you get a genuine English voice replying, rather than someone speaking semi-gibberish while thinking that they speak English perfectly. There is no hour long telephone call because neither side can understand the other and each keeps asking for a repeat of the previous statement.
Yes, DST has its faults (no company is perfection personified),but for the price you pay, the after sales service is easier to handle than BT and others.
Reviewer
Claudia
Location
London
Date
07/08/2013
Comments:
Worst customer service ever they don't care about the customer. Register online on the 26 of July nobody from the company bother to follow up call them numerous Times did not get a call back will definately not recommend them not only make me waste my time but the lack of care and responsibility is unacceptable
Reviewer
Pierre
Location
Haywards Heath
Date
01/03/2013
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I'm perfectly happy with Direct Save an an ISP - hasn't failed once in the past 6 months (so haven't called customer service)and the telco rates are cheaper than elsewhere.
Reviewer
Iain
Location
N Ireland
Date
31/01/2012
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
I have been with DST since 2007 and have had a very reliable service with just one outage, due to a fire at a London exchange.
My speed was 5.7 meg at its highest and I am now getting a steady 3.4 meg. The lower speeds are more to do with my BT line and exchange than anything to do with DST.
Always a very polite and fast response ro calls.
Reviewer
Tom
Location
Orpington
Date
21/11/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dreadful company. With them 4 years and they were initially ok but has gone down in terms of pretty much anything you'd want to judge a provider on.
Reviewer
Tom
Location
Orpington
Date
07/11/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DST are best avoided. I signed up in 2007 and was initially pleased with their efforts to improve my broadband speed although they never got it better than about half a meg without the line dropping out constantly, but at least they tried and customer services were reactive. When the line went down completely last winter it took weeks to fix with dreadful service levels in response to the problem and now I'm struggling to get anyone at their end to recognise that the fact that I gave notice to cancel service means that I shouldn't have to pay a charge for cancelling without notice.
Reviewer
munchx87x
Location
uk
Date
28/09/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
do not use these not only do you get harass you if you have a late bill and explain there threaten you are very rude and bar your phone
Reviewer
Jonathan Sklan-Willis
Location
Manchester
Date
30/05/2011
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was promised that the "service" would be connected on 20th May 2011. On 27th May 2011 I returned home (I was away for a week) and the line rental was with DST, but the broadband was not working. It seems they botched up and it has been delayed till 2nd June.
Their customer "services" were useless. Calls that they promised to return weren't returned.
Avoid at all cost!
Reviewer
jim
Location
preston
Date
19/06/2010
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
canot recommend them
Reviewer
puffalump13
Location
west sussex
Date
01/06/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
VERY POOR CUSTOMER SERVICE,
Comments: