BT Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for BT.

How BT compares:

Typical Satisfaction
Typical Speed
Weaker Service
Typical Reliability

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Recent customer ratings for BT

Based on 7,196 826,666 customer ratings since Feb 2024 Apr 2009 ( )

Satisfaction

2.7 stars

Customer Service

2.96 stars

Speed

2.5 stars

Reliability

2.71 stars

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3,652 Customer Reviews over pages

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Reviewer

Mark

Location

Wolverhampton

Date

28/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Reliable, fast, and consistent prices, that’s all I need from my provider.

Reviewer

Location

Leeds

Date

28/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

3.00 stars

Reliability

5.00 stars

Comments:

Reliable service but a bit overpriced

Reviewer

Linn

Location

London

Date

28/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

The service and cost is great

Reviewer

Sue PB

Location

Plymouth

Date

28/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

2.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

Reliable 99% of time - expensive but trust it so that is why I stay with them.

Reviewer

British Telecom Customer

Location

York

Date

28/02/2025

Ratings

Satisfaction

3.00 stars

Customer Service

1.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Value-added services such as free Wi-Fi hotspots and BT Sport are a nice bonus.

Reviewer

Location

Glasgow

Date

27/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

BT has been very reliable and great value for money.

Reviewer

Kirsty

Location

Norwich

Date

25/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

They offer good speeds and services for the price.

Reviewer

Jules

Location

Plymouth

Date

25/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

It's a social tariff and I'm very pleased with everything so far.

Reviewer

Amy

Location

Newcastle

Date

24/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

I feel like BT is quite expensive but definitely worth it as my signal never drops and I always feel connected

Reviewer

Tracy

Location

London

Date

24/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

I've not had any terrible experiences with the provider and any major connection issues have been quickly resolved. I'm not sure how their prices compare to other providers.

Reviewer

Tom

Location

Chesham

Date

20/02/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

In 3 decades BT has supplied the worst customer service of any coms company I've dealt with. There products are second rate, broadband and cloud phone, expensive and dated. Broadband speeds are a joke. Made worst as my staff team refused to deal with them and for a variety of reasons it's difficult for us to switch.

Reviewer

Deb

Location

Bristol

Date

19/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Cheap and issue free

Reviewer

Jojo

Location

Cambridge

Date

19/02/2025

Ratings

Satisfaction

3.00 stars

Customer Service

4.00 stars

Speed

2.00 stars

Reliability

3.00 stars

Comments:

I was left without broadband for a week. Had to ring them twice as the first time they had no record of my complaint so had to start all over again.

Reviewer

Nic

Location

Southampton

Date

19/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Good customer care, easy to use and a good, reliable speed.

Reviewer

Superb

Location

London

Date

19/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

They are the best.

Reviewer

Sue

Location

Wolverhampton

Date

19/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

A historic provider of landline telephones and broadband in the UK. I have found the service to have very few problems or loss of service. I am happy with the current speed and service.

Reviewer

EDWARD MURRAY

Location

Formby

Date

14/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Had full fibre install Few issues setting up Melanie was absolutely fantastic Stayed with until sorted ,nothing too much trouble Many thanks Melanie E murray

Reviewer

Ian S

Location

Bristol

Date

10/02/2025

Ratings

Satisfaction

2.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

3.00 stars

Comments:

They only care about new customers.

Reviewer

Paul

Location

Liverpool

Date

04/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

The tv broadband breaks up occasionally needing to reboot it. Although I updated the router equipment this year and it's improved.

Reviewer

BT customer

Location

Wolverhampton

Date

04/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Best service, best network, can always speak to a person if I need to