Three Home Broadband Reviews

Unfortunately, we cannot get better internet in our block of flats, therefore we have two connections. Three, the 5G works well when we run just the TV on it, but it gets more difficult on video calls. Stability is not great either.

Very slow service, especially when trying to watch TV.

the worst internet provider i have had signed upto wish i stayed with SKY NO INTERNET WHEN OUTSIDE HOPELESS CHEEK TO RECOMEND A FRIEND IT WOULD HAVE TO BE SOMEONE YOU DIDNT LIKE PITY YOU CANT GIVE NO STARS

For the most part, utter rubbish unless you fall lucky (and luck is a factor given the gamble on internet reception ) in where you live, how high up you, how bad the weather is. Avoid this, 'service' if you can, it's not worth the frustration, time or cost.

Waste of money. If you are looking for mobile broadband, don't bother. And don't be fooled by their coverage map as it says that my area has Excellent coverage and still I can barely load a single page on my laptop. Unfortunately, I'm on a 12-month contract so still paying for it (and they have just increased my monthly charge from £26 to £28.06) although I barely use it because nothing loads. You will be better off increasing your phone's monthly data limit and hotspot it. It works so much better than using Three's mobile broadband

I ordered 5g broadband from Three. Because they start charging you from the moment you order you have to give notice to your existing provider otherwise you'll be paying 2 providers at the same time. This wouldn't be a problem if Three worked - BUT IT DOESN'T. After a morning spent trying in vain to connect to the internet I finally got to speak to technical support who said there were long delays in registering SIMS and it would take some time for my broadband to go live. After waiting for some time still no internet I went through the whole palava of ringing the Indian call centre again only to be told now there was an outage on the system. I cancelled before ever having got online, but of course now I had no broadband as I'd had to give notice to my previous provider. DO NOT GO NEAR THIS HORRIBLE COMPANY.

If I could give them zero I would. Started off great and convenien eg could move router outside in summer. Speeds of 300mb. Deteriorated to the point of being unusable - speeds of sub 1mB, especially during the day time. AVOID AT ALL COSTS - DO NOT CONSIDER THIS PROVIDER EVER

Avoid at all costs. They messed us around for 6 months claiming they were fixing the poor connection, only to later finally say that they can’t offer 5G in SW London whilst their website and (Indian based) employees stated otherwise. Shocking experience. Avoid avoid avoid.

This is the most unreliable Internet I have ever had and we live in Reigate in Redhill, which is not far from major connections. Do not buy this. If you’re counting on stable Internet, need to work from home or do conference calls. Please also be aware that for some reason they put on parental controls that you only can have removed if you go to the shop. Do not buy this product. It’s crap.

Crap internet always down can’t do anything on phone or watch catch up on tv as always buffering absolutely disgusting for the price

Tried to cancel last month using online chat. As told it was being done. Today get a call demanding payment for the month as the cancel request didn't go through. I find it quite convenient that I'm at fault and need to pay for threes mistake. Typical rip off Britain style of operation. Take Advantage of your customers.

Three have been double charging me for my broadband since June 2020. I have reported this for months without any response. Save your money and go with a reputable company for your broadband.

This is the worst internet I have ever worked with in my entire life. The service keeps dropping and the speed is nowhere near what was promised in the contract. Customer service keeps repeating the script that they need to read out whenever you call with an issue and are never able to help. I've asked mulitple times to cancel the contract that they are in breach of by not providing the service they have promised and yet they want to charge me an early cancellation fee. In what world do I need to pay to end a contract that they are not fulfilling?! AVOID AT ALL COST

Switched from Talktalk landline based broadband to 4g. Speeds were poor but on the whole reliable. Sold a pup by Three with carrot of no landline fees. Speeds are worse and TV streaming is a chore. Customer service is appalling. Now stuck with this shockingly poor company for 24 months. AVOID!

Absolutely rubbish I don't think we have managed to watch a full programme for over a year.they say 55 mb speed we get 1.08 sometimes 5 or 6

Three 5g broadband really is something I was a bit iffy at first but wow. If your close to a 5g mast your laughing place the modem in the window and you have full fast reliable connection u download a lot some big files and they come down faster than that of normal fiber broadband I can download a 70 gb file in mins it's so impressive I don't know why anyone would pay for a fixed connection it's much faster than any fixed broadband I can't recommend it enough

Can’t work from home Can’t watch TV Can’t use the Xbox Beyond horrible How can I get out of the 24 month contract with these thieves?

Totally and completely useless.

Three Broadband. If it works for you, great. Best of luck trying to cancel with these absolute jokers if you aren't happy with it however. I had a horrendous time with Three Broadband. Joined in February 2023. Called to cancel within 30 days as the upload speeds weren't good and the router needed a daily manual reboot. It took them ages to send me the returns label. Had to call three times over 7 days for them to send it. I was worried about not receiving the returns label as it was coming up to the end of their 30 day returns policy and I didn't want them coming back to me saying it was too late to return. Eventually it was sent, so I packed up the device, took a photo of the parcel and sent it back. Kept a copy of the DPD receipt. Constantly checked the DPD tracking and when I saw it was received by Three, I thought nothing of it at that point. A month went by and had a text saying my bill was due. No payment was needed as I was originally on a three months free offer but called to query this anyway and was told it was 'nothing to worry about'. She took the reference number from my DPD receipt and said no further contact needed. I was skeptical. And for good reason. As further months went by I kept on receiving warning texts and emails saying my account was falling into arrears. I kept calling them each time for them to later state they never received the router back despite me giving them the reference number from DPD proving it was received at their returns office on time. They even once had the cheek to ask me to contact DPD as it was lost with them despite it clearly showing as receiving and signed for at Three. Early August, I had an alert from Credit Karma. June and July were updated as missed payments by Three and this caused my credit score to immediately drop dramatically. Also checked my Experian credit file to find the same score drop. I immediately raised a complaint with Three via their website who took around ten days to call me back. When they called me back, I was horrified to hear them ask for the reference number from the tracking again and asked me to contact DPD. The tracking number was provided within the complaint webform! When I contacted DPD they said they had fulfilled their obligation and it had clearly been signed for at the receiving end so it had to be only Three to resolve the matter. I was stern but polite, but insisted that they must resolve the complaint. They said they'd further contact me within 7 days as they'd need to check with the backend team. No contact was made by them so I went on their webchat a few days ago to firmly assure them that I will be taking this matter to the ombudsman should this not be resolved within a timely matter due to the detrimental effect on my credit file through no fault of my own. An hour passed, and the agent agreed to finally cancel the contract down fully but seemed to have a tone as if Three were doing me a favour on this occasion. I queried of course the credit file issue but he insisted he'd raise a report with the credit file team to get the derogatory markers removed within 30 days. No-one in the right mind would blame me at this point for being a little doubtful. Should the markers not be removed in that time I will contact the ombudsman and CK/Experian/Equifax to raise a notice of correction. Over the years I have been a Three customer on and off ever since the brand launched on 3rd March 2003. Generally they've been great; but my experience in 2023 with them has been nothing short of horrifying. I won't actively consider them again. If I did want to go back, I'd only consider an MVNO of theirs like Smarty that doesn't affect your credit file and a plan you can easily cancel online. What a bunch of cowboys. I now shudder whenever I see a TV ad of theirs.

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