Three Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Three.

How Three compares:

Typical Satisfaction
Typical Speed
Typical Service
Typical Reliability

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Recent customer ratings for Three

Based on 739 22,305 customer ratings since Feb 2024 Apr 2009 ( )

Satisfaction

2.96 stars

Customer Service

2.89 stars

Speed

2.69 stars

Reliability

2.73 stars

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385 Customer Reviews over pages

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Reviewer

Shile

Location

London

Date

10/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

It is really fast and very good for streaming.

Reviewer

Clint avery

Location

Suffulk uk

Date

02/02/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Was with three signal always poor all… Was with three signal always poor all technical team excuse was they are working on the masts but a friend heard that excuse for 6 years, 99% covarage I think this is false information aswell, it's total rubbish avoid, customer service can't ever understand them, hang up on you or just can't hear them at all

Reviewer

Mrs R

Location

London

Date

08/01/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I like being with Three, I have been a customer for 10 years and have never experienced any problems with them.

Reviewer

Rory

Location

Bermondsey

Date

16/10/2024

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Unfortunately, we cannot get better internet in our block of flats, therefore we have two connections. Three, the 5G works well when we run just the TV on it, but it gets more difficult on video calls. Stability is not great either.

Reviewer

Susan Kurien

Location

Aylesbury

Date

10/10/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Very slow service, especially when trying to watch TV.

Reviewer

Alexander Reid

Location

glasgow

Date

18/09/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

the worst internet provider i have had signed upto wish i stayed with SKY NO INTERNET WHEN OUTSIDE HOPELESS CHEEK TO RECOMEND A FRIEND IT WOULD HAVE TO BE SOMEONE YOU DIDNT LIKE PITY YOU CANT GIVE NO STARS

Reviewer

David

Location

Hudderfield

Date

20/05/2024

Ratings

Satisfaction

2.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

For the most part, utter rubbish unless you fall lucky (and luck is a factor given the gamble on internet reception ) in where you live, how high up you, how bad the weather is. Avoid this, 'service' if you can, it's not worth the frustration, time or cost.

Reviewer

Anna

Location

Hinckly / Coventry

Date

08/05/2024

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Waste of money. If you are looking for mobile broadband, don't bother. And don't be fooled by their coverage map as it says that my area has Excellent coverage and still I can barely load a single page on my laptop. Unfortunately, I'm on a 12-month contract so still paying for it (and they have just increased my monthly charge from £26 to £28.06) although I barely use it because nothing loads. You will be better off increasing your phone's monthly data limit and hotspot it. It works so much better than using Three's mobile broadband

Reviewer

Paul

Location

Surrey

Date

17/04/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I ordered 5g broadband from Three. Because they start charging you from the moment you order you have to give notice to your existing provider otherwise you'll be paying 2 providers at the same time. This wouldn't be a problem if Three worked - BUT IT DOESN'T. After a morning spent trying in vain to connect to the internet I finally got to speak to technical support who said there were long delays in registering SIMS and it would take some time for my broadband to go live. After waiting for some time still no internet I went through the whole palava of ringing the Indian call centre again only to be told now there was an outage on the system. I cancelled before ever having got online, but of course now I had no broadband as I'd had to give notice to my previous provider. DO NOT GO NEAR THIS HORRIBLE COMPANY.

Reviewer

Suzanne

Location

London

Date

05/04/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

If I could give them zero I would. Started off great and convenien eg could move router outside in summer. Speeds of 300mb. Deteriorated to the point of being unusable - speeds of sub 1mB, especially during the day time. AVOID AT ALL COSTS - DO NOT CONSIDER THIS PROVIDER EVER

Reviewer

Gareth

Location

London

Date

31/01/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Avoid at all costs. They messed us around for 6 months claiming they were fixing the poor connection, only to later finally say that they can’t offer 5G in SW London whilst their website and (Indian based) employees stated otherwise. Shocking experience. Avoid avoid avoid.

Reviewer

Jack c

Location

Reigate

Date

24/01/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

This is the most unreliable Internet I have ever had and we live in Reigate in Redhill, which is not far from major connections. Do not buy this. If you’re counting on stable Internet, need to work from home or do conference calls. Please also be aware that for some reason they put on parental controls that you only can have removed if you go to the shop. Do not buy this product. It’s crap.

Reviewer

Ash

Location

Newton abbot

Date

14/01/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Comments:

Crap internet always down can’t do anything on phone or watch catch up on tv as always buffering absolutely disgusting for the price

Reviewer

Invogue

Location

Ipswich

Date

13/01/2024

Ratings

Satisfaction

1.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

1.00 stars

Comments:

Tried to cancel last month using online chat. As told it was being done. Today get a call demanding payment for the month as the cancel request didn't go through. I find it quite convenient that I'm at fault and need to pay for threes mistake. Typical rip off Britain style of operation. Take Advantage of your customers.

Reviewer

Pauline Chaplin

Location

Loughborough

Date

27/12/2023

Ratings

Satisfaction

2.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

1.00 stars

Comments:

Three have been double charging me for my broadband since June 2020. I have reported this for months without any response. Save your money and go with a reputable company for your broadband.

Reviewer

Szandra

Location

London

Date

25/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

This is the worst internet I have ever worked with in my entire life. The service keeps dropping and the speed is nowhere near what was promised in the contract. Customer service keeps repeating the script that they need to read out whenever you call with an issue and are never able to help. I've asked mulitple times to cancel the contract that they are in breach of by not providing the service they have promised and yet they want to charge me an early cancellation fee. In what world do I need to pay to end a contract that they are not fulfilling?! AVOID AT ALL COST

Reviewer

Iain Buchanan

Location

Cumbernauld

Date

21/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

2.00 stars

Comments:

Switched from Talktalk landline based broadband to 4g. Speeds were poor but on the whole reliable. Sold a pup by Three with carrot of no landline fees. Speeds are worse and TV streaming is a chore. Customer service is appalling. Now stuck with this shockingly poor company for 24 months. AVOID!

Reviewer

Mrs avril dannan

Location

Plymouth

Date

03/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Absolutely rubbish I don't think we have managed to watch a full programme for over a year.they say 55 mb speed we get 1.08 sometimes 5 or 6

Reviewer

Sarah

Location

Gpsport

Date

28/09/2023

Ratings

Satisfaction

5.00 stars

Customer Service

1.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Three 5g broadband really is something I was a bit iffy at first but wow. If your close to a 5g mast your laughing place the modem in the window and you have full fast reliable connection u download a lot some big files and they come down faster than that of normal fiber broadband I can download a 70 gb file in mins it's so impressive I don't know why anyone would pay for a fixed connection it's much faster than any fixed broadband I can't recommend it enough

Reviewer

Steve

Location

London

Date

17/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Can’t work from home Can’t watch TV Can’t use the Xbox Beyond horrible How can I get out of the 24 month contract with these thieves?