Vodafone Home Broadband Reviews

Signed up on the 10/10/24 for broadband and phone. Told router would be with me a few days before connection date on 30/10/24. Day before still nothing and after some looking found my router was being send back to Vodafone. Not communication about this so had to try to contact Vodafone. After over a hour of online chat windows someone from Vodafone confirmed it had been sent back and they would send another one out to be with me within 3 days…. 3 days have passed and no router. But I have been send a message saying my bill of £34 need paying on the 11/11/24. How can my 1st bill be ready after 12 days of when I should of been connected when on the evening of the 2/11/24 there is still no router?

I have been with all the providers over the year and with Vodafone the last 2.5 year never had an issue until this past week with the server stopped download. but no point switching as i leave the UK in Feb

Not as fast as advertised, don't even get minimum guaranteed speeds. Poor Customer service, and poor technical support. Prices go up frequently, paying a lot more than when first started.

Was told after getting fibre 2 the guarantee I should get 32 min and 55. max but measuring 29

We had some reliability issues initially when switching to full fibre but it has been fantastic over the last year or so. The router could be better too - we have had to install a mesh system which has helped massively with WiFi range.

Was with Vodafone for two years - they were OK. The router wasn't especially good and struggled to reach two rooms away. Customer service were relatively good if you got the right person, did offer bill credit that I could use for boosters.

Unreliable internet and billing, was down internet for at least 3 days, had to jump through hoops to speak to a human, hour later on the phone given 2 days to fix it, said id get the days I had no internet deducted from my next bill per day, thus reflected the following bill but then two months later added it back on, then when trying to fix that jump through hoops again to speak to a human and an over an hour phone call to be told you need to be out of internet over 2-3 days which I was to get anything off my bill, my missing of internet was a big disruption and the time taken to try and fix is your problem in vodaphones eyes and missing internet for 2-3 days should be expected and not seen as an issue even though your paying for a service they aren’t providing. On daily use it often won’t work for half an hour etc. never again. Their billing department is a disgrace, plus the increase in charges each year is shocking.

Terrible service from Vodafone! I’ve been experiencing ongoing issues with my internet connection for months, and despite multiple complaints, nothing has been resolved. I'm supposed to be getting 900 Mbps, but I’m consistently stuck with speeds below 20 Mbps. This is completely unacceptable, and Vodafone has shown no urgency in fixing it. If you’re considering their service, be prepared for slow speeds, poor customer support, and endless frustration. I’m tired of temporary fixes and excuses—I need a real solution. Absolutely do not recommend!

Terrible company. Internet fiber cable broken over 2 days ago! Reported to Vodafone who took pictures and told me next day 8am there will be an engineer from city fiber to fix it! It’s 2 days now and still no engineer and they keep asking me to wait at home and they are coming! 3 days no internet. If you have city fiber doing the cabling and Vodafone as the broadband provider then I suggest don’t use them as both the provider in this case Vodafone and city fiber don’t know what is going on in between them and you will spend a lot of days waiting and losing money. For your peace of mind and to stop being stuck without internet do not use Vodafone and city fiber.

Got Mobile Wifi due to remote location. Struggles to connect to laptops in the same room unless sat very close to Dongal. Would not recommend. Customer support approach was to repeatedly let me know about the cancellation fees and what my 'expectation was' as the outcome of the complaint.

Worst customer service I have ever experienced, it sounded like they were working from home with very poor signal. We signed up as new broadband customers, received a confirmation and welcome email. We waited in on the allocated installation day (taken a day off work to do so) and no engineer showed up. After calling the so called customer service, we were told that we failed their checks with zero explanation why. What's worse is we had no communication about this, only confirmation of the installation day. We are spending our money at Virgin and will not recommend Vodaphone to anyone.

New installation. Have been through same hour + calls and same router tests on 4 consecutive days. Same result...no broadband and promises that the level 3 support would phone - never have. A real mistake to have chosen Vodaphone. Avoid.

Works great for the first 2 weeks then drops out. Nobody to contact, using all our data. Awful customer service, cannot get hold of anybody. Do not recommend

Disgustingly bad customer service, when you ask to speak to complaints, you get challenged on why and then they hang up the call!! I had ordered a broadband, waited 15 days only to find out my order was cancelled (I was not notified). When I asked why, I was told there’s nothing I can do and I have to reorder and wait another 14 days!! I now cannot wait for my phone contract to end and go back to 02

Terrible service, we have been without internet for over 2 weeks and have been told it’ll be fixed on different days within those 2 weeks. I have not seen a single person attempt to work on this. When the Wi-Fi did work it would cut out around 10-15 meters away.

The worse service ever. They messed up the installation and lied repeatedly about why we were having problems. Took 3 days after the start date to get any service. Customer services are useless and really unhelpful. We finally got on line and it’s been down again for the last 3 days. No one can tell me when the issue will be rectified. A shambles of a company and I would avoid at all costs.

I haven't been in touch to query reliability issue, but have never been in touch with any previous provider either and never any problems with broadband or fibre before. I only ever change for a price deal. Just realised this week that we are all (in the house) experiencing internet drop out both at peak and off peak times, this is the worst broadband reliability we've ever had and have lived in the area for 12 years and had perfect reliability and enough broadband to suit our needs even at the much lower speeds and non-fibre set up we had years ago. My son is becoming frustrated that his games freeze while his chums continue the online games they are playing and I've noticed my files are flagged working offline at points throughout the day when I'm the only one in the house. I can't see what difference customer service could make as I'm on the fastest fibre set up I've ever had so no value to getting an upgrade.

Bought Broadband fibre 2 years ago, its been very patchy with my signal quite dropping regularly, My wifi just stopped for no reason despite i did all the checks the advisor said the checks had been made by Vodafone and its nothing to do with them and i need to contact openreach. after 9 days without any service and been advised by openreach its a problem with vodafone, i really got angry on the phone. This time it was a understanding women that told me their Engineer should have been instructed to examine the vodafone equipment and guess what , an hour later she called me back to tell me its the Router that is faulty so sent me a upgraded one and its fine, now my contract is out and i asked to change to another cheaper deal but they insist i stay on the same or upgrade to more powerfull one i dont need. they simply do not listen to my needs.apart from the openreach station being minutes from where its common for netflix to freeze or the screen to go blank. My download is 8 or could be 30mb,its s unreliabe my neighbours use plusnet and other providers and laugh at mine,so time to change

Absolute garbage and nothing worked. Bought a broadband plan and it took me 10 days to get things installed, but didn't work at all after another 5 days. I've talked to the service guys but even after telling them nothing worked and I needed an actual help, they always said the same things like resetting the routers and wouldn't listen to me at all. All of the asked me to wait for another 24 hours, and after 5 days I just gave up. I just wasted my time and energy on this trash. Avoid at any cost

The worst customer service I've ever experienced. I called to cancel my broadband, they said that I had given them too much notice and that I had to call within 28 days of the date of change. So I called back, and they put in the wrong date. When trying to fix it, they then told me that it couldn't be changed within 28 days. They offered to extend the period by one week (which I wanted) but said that they would charge me for another month. I agreed, and then they didn't do this. So now me and my partner will have to make alternate arrangements because we both work from home and won't have any internet. Every call involves extended periods of being put on hold, constantly passing security every time you are transferred to a new department (which will be a lot) and involves listening to the same two songs on repeat - by the sounds of it, being played on a broken, tinny speaker at the bottom of the ocean. I'm only giving one star because you won't allow me to give fewer. It's possible their customer service team is some kind of elaborate practical joke or special needs outreach program, either of which would explain why an internet provider cannot be contacted online. Speed is fine, service occasionally drops. Overall, bad value for money and zero support.