Vodafone Home Broadband Reviews

I have the most reliable service from my broadband provider

Vodafone is broadband is really good and pocket friendly, I like it connectivity speed and reliability.

I decided to try Vodafone and as it turned out the change coincided with the national conversion from copper to fibre and there seemed to be some sort of price fixing cartel going on as all providers were the same price and no one was doing any deals and so my broadband bill jumped from £17 to £24. As things turned out, it was a huge drop in value as the new fibre to the cabinet, was brilliant when it worked OK, but the average performance was no better than the old copper broadband rated around a dozen Mb/s with similar amounts of internet dropouts lasting just a few seconds and wi-fi disconnects. Sometimes video buffers more than with the copper. The new fibre to the cabinet is usable but from a consumer point of view it is worth less than the old copper broadband and considering my income and usage, if I had to bid for the service, I wouldn't pay more than fifteen quid and would start the bidding at twelve. I am not going to go down the troubleshooting road or bother with technical helplines as I had enough frustration and disappointment with these from previous providers... I intend to wait out the contract and then vote with my feet - if something doesn't work properly straight out of the box, it isn't worth bothering with.

Vodafone generally provide a very poor broadband service and always point the finger at the customer regarding problems . Their customer service is tiresome until you leave then they magically provide a technician who is able to help in the hope that you will remain a customer . I have suffered download speeds of down to 3mbps and have never been offerd any compensation although I am paying for up to 50mbps . The vodafone app which had in the past a guarantee speed or discount from your bill format no longer exists , this confirm that the service is inadequate.

Vodafone have provided me with the service that they promised the speeds that they promised an at a very reasonable and decent value price

The service is just poor. You buy fiber, which isn't operating at the advertised speed. However, the speed is still OK. The problem is reliability. The Internet drops often to speeds 2 Mbps when sitting 30 cm away from the router. Being on a call, one can see often a message popping out about "poor network quality". This sums it up.

Internet was unreliable and regularly dropped out. Cancelling before the 14 days cool off period left us without internet for weeks while we waited for new installation from new provider. I offered to work with them to fix the issue but they couldn't guarantee they would still let me cancel penalty free if I didn't cancel straight away. Previous internet provider never had any issues during the 4 years of using them.

Signed up on the 10/10/24 for broadband and phone. Told router would be with me a few days before connection date on 30/10/24. Day before still nothing and after some looking found my router was being send back to Vodafone. Not communication about this so had to try to contact Vodafone. After over a hour of online chat windows someone from Vodafone confirmed it had been sent back and they would send another one out to be with me within 3 days…. 3 days have passed and no router. But I have been send a message saying my bill of £34 need paying on the 11/11/24. How can my 1st bill be ready after 12 days of when I should of been connected when on the evening of the 2/11/24 there is still no router?

I have been with all the providers over the year and with Vodafone the last 2.5 year never had an issue until this past week with the server stopped download. but no point switching as i leave the UK in Feb

Not as fast as advertised, don't even get minimum guaranteed speeds. Poor Customer service, and poor technical support. Prices go up frequently, paying a lot more than when first started.

Was told after getting fibre 2 the guarantee I should get 32 min and 55. max but measuring 29

We had some reliability issues initially when switching to full fibre but it has been fantastic over the last year or so. The router could be better too - we have had to install a mesh system which has helped massively with WiFi range.

Was with Vodafone for two years - they were OK. The router wasn't especially good and struggled to reach two rooms away. Customer service were relatively good if you got the right person, did offer bill credit that I could use for boosters.

Unreliable internet and billing, was down internet for at least 3 days, had to jump through hoops to speak to a human, hour later on the phone given 2 days to fix it, said id get the days I had no internet deducted from my next bill per day, thus reflected the following bill but then two months later added it back on, then when trying to fix that jump through hoops again to speak to a human and an over an hour phone call to be told you need to be out of internet over 2-3 days which I was to get anything off my bill, my missing of internet was a big disruption and the time taken to try and fix is your problem in vodaphones eyes and missing internet for 2-3 days should be expected and not seen as an issue even though your paying for a service they aren’t providing. On daily use it often won’t work for half an hour etc. never again. Their billing department is a disgrace, plus the increase in charges each year is shocking.

Terrible service from Vodafone! I’ve been experiencing ongoing issues with my internet connection for months, and despite multiple complaints, nothing has been resolved. I'm supposed to be getting 900 Mbps, but I’m consistently stuck with speeds below 20 Mbps. This is completely unacceptable, and Vodafone has shown no urgency in fixing it. If you’re considering their service, be prepared for slow speeds, poor customer support, and endless frustration. I’m tired of temporary fixes and excuses—I need a real solution. Absolutely do not recommend!

Terrible company. Internet fiber cable broken over 2 days ago! Reported to Vodafone who took pictures and told me next day 8am there will be an engineer from city fiber to fix it! It’s 2 days now and still no engineer and they keep asking me to wait at home and they are coming! 3 days no internet. If you have city fiber doing the cabling and Vodafone as the broadband provider then I suggest don’t use them as both the provider in this case Vodafone and city fiber don’t know what is going on in between them and you will spend a lot of days waiting and losing money. For your peace of mind and to stop being stuck without internet do not use Vodafone and city fiber.

Got Mobile Wifi due to remote location. Struggles to connect to laptops in the same room unless sat very close to Dongal. Would not recommend. Customer support approach was to repeatedly let me know about the cancellation fees and what my 'expectation was' as the outcome of the complaint.

Worst customer service I have ever experienced, it sounded like they were working from home with very poor signal. We signed up as new broadband customers, received a confirmation and welcome email. We waited in on the allocated installation day (taken a day off work to do so) and no engineer showed up. After calling the so called customer service, we were told that we failed their checks with zero explanation why. What's worse is we had no communication about this, only confirmation of the installation day. We are spending our money at Virgin and will not recommend Vodaphone to anyone.

New installation. Have been through same hour + calls and same router tests on 4 consecutive days. Same result...no broadband and promises that the level 3 support would phone - never have. A real mistake to have chosen Vodaphone. Avoid.

Works great for the first 2 weeks then drops out. Nobody to contact, using all our data. Awful customer service, cannot get hold of anybody. Do not recommend