Virgin Media Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Virgin Media.

How Virgin Media compares:

Typical Satisfaction
Typical Speed
Typical Service
Typical Reliability

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Recent customer ratings for Virgin Media

Based on 3,497 683,682 customer ratings since Mar 2024 Apr 2009 ( )

Satisfaction

3.13 stars

Customer Service

2.74 stars

Speed

3.31 stars

Reliability

3.24 stars

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4,734 Customer Reviews over pages

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Reviewer

Anonymous

Location

London

Date

18/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

It's nice and fast. My family uses it for watching movies and downloading video games to our PS5.

Reviewer

Tim

Location

Oxford

Date

18/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Bottom line is that it delivers what is promised 99% of the time. Speeds up and down are incredible. It is very, very rare for there to be any outage and when there is it is usually a 'blip' of only a few minutes.

Reviewer

Alison

Location

Newcastle

Date

14/03/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

The broadband is often very reliable and at a somewhat reasonable price, not experienced any issues personally.

Reviewer

Jean

Location

Cambridge

Date

14/03/2025

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

Even though it is supposed to be the highest speed it can sometimes be slow to connect but overall it is ok for what I use it for

Reviewer

Elizabeth

Location

London

Date

14/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

I use virgin media broadband at home, I like their services because of the speed, it is reliable and value for money.

Reviewer

Joe

Location

Nottingham

Date

13/03/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Been with virgin media for years. Yes they can be trying sometimes and can test the patience of an angel ???? Overall they offer a good broadband service for the money. Service hasn't been perfect,but generally speaking we get what we pay for. Every 18 months as an existing customer you have to make that dreadful phone call to the retention team in the hope of getting a decent deal. This isn't guaranteed. I've found out that if you persist you can ultimately get a deal,but boy you have to be patient. I mentioned that another rival was on my doorstep offering much higher speeds for a lower price...this seemed to work because virgin media offered me a better deal than what was originally offered. So they've got me for another 18 months. I'm happy!???? My wallet is!???? My wife is!???? My kids are!????

Reviewer

Helen R.

Location

Liverpool

Date

13/03/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Virgin Media are terrible. Their customer service is very difficult to access. My blood pressure shoots up when I speak to them. They don't like to follow up with an email, either. When they say they're going to fix a billing problem they don't do it. I've had numerous issues with them over billing. They even cancelled our direct debit at one point. We didn't know they had done this. Virgin Media needs looking into.

Reviewer

Jack

Location

Manchester

Date

13/03/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Satisfied with the service I receive. Meets my needs and expectations. Never really had any major issues with them.

Reviewer

Kris

Location

Manchester

Date

12/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

The internet services received from Virgin Media has been almost flawless for the 15+ years we`ve been with them. Constantly upgrading their lowest package up to the now ~132MB. The problem being that they have, until recently, had the monopoly on fibre broadband and their prices reflect that. Their new customer prices are insanely low (although still not cheap) compared to what the standard monthly prices are, and that needs to change.

Reviewer

Lainey

Location

Sheffield

Date

12/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

I haven't been either them long but happy now. When I had them previously I only left then because I moved to an area they didn't serve. Customer service so far has been excellent, pleased all round.

Reviewer

Tracy

Location

Chelmsford

Date

12/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

Happy with the service provided but don't like the customer service, hard to get through on the phone. Would prefer a UK-based call centre

Reviewer

Johnty

Location

Leeds

Date

07/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

1.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Virgin are a good service provider but they will keep increasing the cost during the contract even though I cannot cancel during the contract without penalty.

Reviewer

Amanda

Location

London

Date

07/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

2.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Quickly installed, very reliable, allows me to control wifi to specific devices. Customer service isn't great, raised a query, had a ticket logged and no-one ever bothered to get back to me.

Reviewer

Michelle

Location

Liverpool

Date

06/03/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

They were fine while I was with them for my broadband but since my contact ended on a weekend and my new supplier (along with most if not all suppliers I suspect) doesn't do installations on weekends I was put in a position where I had to pay Virgin Media leave them. Pay an early termination fee to leave on the Friday, pay for out of contact internet to leave on the Monday. Customer service chat entirely unhelpful (its just procedure, even though during an earlier chat I was told there would be no termination fee due to been the last month of my contract). This has all left a very bitter taste in my mouth (when I was already annoyed that their recontract offers were not as good as new customer deals, hence why I was leaving). I will never use them again.

Reviewer

George

Location

Chelmsford

Date

05/03/2025

Ratings

Satisfaction

3.00 stars

Customer Service

2.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

They need to up their customer service. The service itself is quite good it does not drop out as much as it used to and the speed is as advised

Reviewer

Anthony

Location

Oxford

Date

05/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Virgin Media is my home broadband. It offers high download speed, wide coverage, reliable connection, good customer service and also competitive pricing.

Reviewer

Jackieed

Location

Plymouth

Date

05/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

I find Virgin Media a reliable provider, very few drop outs, if any and doesn't go don too often, It's very fast too.

Reviewer

Rachel

Location

Leicester

Date

28/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Good value for money. Easy to use TV guide.

Reviewer

SusieWoo

Location

Coventry

Date

27/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

They are always good at doing a deal every year to stop us leaving. Although it takes a lot of hassle after they say its going up, we get there in the end

Reviewer

Margaret

Location

Leicester

Date

27/02/2025

Ratings

Satisfaction

3.00 stars

Customer Service

5.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Sometimes cut in and out.