TalkTalk Home Broadband Reviews

I have been with the provider since I was 18 and have had no problems.

Great value for money and no problems so far!

All of this was posted on Trustpilot originally and I have added updates here: Wow. Can recieve calls on our landline but cannot make any ourselves so I used the chat twice this and went through five different agents to sort this out. So many different things being said. I made a complaint after the chat and recieved a phone call about the complaint and my issue. The person who called me had me on hold for 30 minutes while they got in touch with an engineer. I said it was frustrating but fine. Then they got back to me and said the engineer would be in touch. I politely asked how would they get in touch and what will they be doing but the person kept talking over me. I couldn't hear properly so asked if they could speak a bit louder and slowly but constantly spoke over me saying the same thing. Rude behaviour and terrible customer service. This and the lack of help and support is seriously making me question why I'm still with Talktalk Reply from them on Trustpilot basically said different departments deal with different issues. An excuse. No one should have to go through five agents. Bad customer service and lack of knowledge is not acceptable. You also don't talk over someone constantly. I made a complaint and was unhappy with the response so I closed the complaint. However I kept receiving messages on my mobile from someone called James saying I've been trying to contact you about your complaint. Seriously SO MANY messages. Left TalkTalk and moved to Community Fibre and STILL getting emails and texts from TalkTalk about my complaint. I've paid my stupidly high early termination fee stop emailing me. Nasty company

AVOID - Overcharged and poor service. Early this year broadband was becoming more unreliable and eventually in March an engineer was sent who supposedly fixed the problem at the exchange. Our service continued to be unreliable but the next bill we received was double the usual fixed amount. The extra charges were related to calls but we had long disconnected our phone so were just paying a standard charge for broadband. Obviously the engineer had mixed up connections and that's why our broadband was still terrible but now we had calls added to our bill. Talktalk refused to believe us but would not provide details of the telephone numbers we were supposed to have called. After numerous conversations with customer service they eventually agreed to refund and said we wouldn't be charged again as we had decided to move suppliers as our contract had ended. However I noticed on my account that they intended to take a higher amount for the next month so I had to cancel the direct debit. For the last 11 days of our contract before disconnection the broadband wasn't working at all and they say I am not due any compensation. Still waiting as well for money overcharged in March. Will be making a complaint.

I've been with TalkTalk on their Full Fibre 150 product for over two years now and never had an issue. Also just before the price rises came in earlier in the year I called them to see what they could do and they recontracted me on a cheaper rate. Their customer service was really helpful. I can't complain at all and would recommend one of their Full Fibre products.

Shell/Talk Talk Abysmal on all counts. Slow speeds (when there's a connection) and altogether a miserable experience. Three months left on my contract, and then it's bye bye. Avoid.

I was with TalkTalk for 24 months on a full fiber internet connection, then got a 50% increase in cost at end of contract. No problem went online and got a good deal from Vodafone. TalkTalk loyalty rang me up with a better offer to stay. I accepted, BIG MISTAKE! They didn't cancel my other order, I had to do it manually. Then they cut off my internet and claimed it was disconnected. No explanation offered. 5 days of back and forth with TalkTalk only to be told they can only offer a phone line broadband, not fiber as they "don't offer it in my area". They have done for the last 2 years and still offer it on their website! Disgraceful company, avoid like the plague. Try any other company and if you get a call from the dreaded loyalty department hang up immediately!

Order placed to install full fibre. Engineers arrived and said the infrastructure does not support a connection to my property - should they not have known this beforehand?! Tried to contact customer service or order management to discuss installation of a basic copper connection while they arrange an upgrade to the infrastructure, and what a nightmare. Chat bot was the only option, then certain people came on and could not help and kept transferring to others, connection stopped because they did not respond but auto message said I had not responded. Unable to complete a simply task of changing the order and then finally given a number to call the sales team. First impressions are very poor of the service and I have chosen to cancel completely and go elsewhere.

Crikey, so bad, left after been transferred from Shell. Please avoid. They are shocking in product and especially customer service????????

bsolutely shocking company & customer service! internet connection is absolute terrible, i am now on day 10 without internet and apparently wont have an engineer out for another 2 days.. i had a time slot booked to speak to the complaint team which they didn't actually bother to attend. want £196 to cancel a contract for services they cant provide, would absolutely avoid at all cost their customer service is an absolute joke !! no urgency or care to fix anything or help

Had fibre 150 from Friday My internet been off more times than on had fibre 65 before never had a problem but upgraded to 150 and nothing but stress been trying to sort it for 3 days says it takes 2 weeks to stabilise so have to wait until then to see if any better wish never upgraded

STAY AWAY from Talk Talk - WORST PROVIDER!!!! Terrible customer services. Tech support online and via phone are incompetent. Spent over 3 hours over two day and still have no internet access. I was with Shell broadband with no internet problem. As soon as Talk Talk took over my internet problem started. Can't wait to get out

I have experienced customer services are very pathetic. They stop talking even though your phone is on. Last month I noticed that my wi-fi was extremely slow, I thought its due to technical issue and will run smoothly as before in few hours but a day passes it didn’t. Even though talk-talk didn’t send me any message, email or call about it and also to inform that my contract has finished. So I started looking up in googles for the best network and found virgin media. So I contract with virgin media on 6th July and started using it. Hence, I called to talk- talk to collect their box but they said me I have to pay up until for 16th July, basically I am a user of virgin media from 6th July. They even saying that I have to inform 30 days before to terminate but I am not terminating, I have simply finished my contract of 2 years. At the end customer service are not convincing and communicating well even for 2 years stakeholder.

They are ripping me off. promised gift card to sign up but you don't get it. its a con. complaints are fobbed off. Yes we will sort that for you. they don't. Emails just get automated answer then binned. I have spent hours on the phone and sent email after email. you don't get anywhere. internet was off just this morning. don't listen to their sales men they lie.

Very bad service, connection on and off for months, upon trying to cancel the service, noticed the service had been changed without notice to “fast fibre “ charging almost double the cost and unwanted call blocking charge ? Never asked for ,Would not recommend

Booked move on app that disappeared just before move so had to do over telephone causing a long wait. Had to renew contract again or face charges. Charged £60 for move. Never again, can't wait for contract to end. Shocking service for a current customer. Contact team staff totally rude.

Never never connect with this company you will have bad experience with them !!!!!!!they will broke your credit score for their fault !!!!! rubbish rubbish rubbish company !!!!from 2016 I am fighting with them and can not deal with this mater !!brought an broadband which paid but they never come to my house to bring and connect ,never used their service and now they trying to make me pay 600 pounds for service which I had never used!!! I don't recommend this company !!!I want it collapsed because they fooling people !!!

This is the worst Rubish company in the UK I have ever known!!! In 2017 I paid a deposit for installing Broadband which I never had and they gave me a receipt for a year to pay for nothing for service which I never had in my life!!! Then from then I receve debt collectors letters to pay £571 , that they think I owed to them!!! They broke me credit score for no reason! I tried to deal with them but only waste of time its not the money that I can not pay this is that they tried to make me a layer that not me but they are!!!!!!! Don't connect with them!!!! Never for ever!!!! They are not serious! Be aware that they lying the court with false information that you are wrong and quilty!!they did the justice without letting you know!!!!!!! Rubish Rubish Rubish company!! Don't connect with them!!!!

I have been with talk talk for many years always been happy until I went full fibre, when I was fibre to the post all okay , I decided to go full fibre and since then nothing but problems slow speeds and internet dropping out sometimes three times a day. The problem is you ring up and eventually get someone who speaks in broken English and you can’t understand or you get a robot answering your texts , I’ve done this three times and got absolutely nowhere, my contract runs out soon so goodbye talktalk, I’m off. Recomendation from 1 to 10 A big zero

Avoid ! Company which have one job to provide the internet but they can't but reject to cancel my contract and still taking my money , they just lying and transfering from one department to other but nobody know how to their job , I need internet to work and don't have it now but they just reject and ignore everything I am saying . Horrible service ,zero respect for customers