KCOM Home Broadband Reviews

Can hardly handle streaming and charge us lik £50 per month, my dad pays £30 a month for grain and it's better in every way

By far the worst broadband I've experienced. It's slow, stutters and drops connection on and off and it feels like at peak times the speed is throttled. The installers didn't use ducting for the cable either. The actual WiFi box is arguably as bad as the pathetic excuse of an internet connection it supposedly provides, with the WiFi barely making it 2 rooms away. The fact I get a better connection to play online games using my 4G hotspot than I do from either a wired or wireless connection to this garbage isp should tell you everything. Avoid KCOM, it's a scam.

I cancelled with KCOM in October,as I was moving to a new provider. They started a new direct debit in November and then took money till I realised in January when I got a letter saying my bill was going up. Rang up staright away, no live chat of course, to be told, the cancellation team had not done their job and it would all be sorted, a credit note would appear followed by a cheque. Waited 2 weeks, got the letter, no money. Sent some contact us emails, waiting the max 3 days between each one, 700 unread emails to get through apparently. Got no useful answers, rang up again, waited on hold for over 30 minutes again, got told they would put it in my bank, why could this not have happened straight away? Have it by Tuesday. Ring today (it is Tuesday), its just been actioned this morning, take another 6 days or so. Can I complain to someone please? What are you complaining about? Seriously, you have stolen my money and are now not returning it. Escalated to complaints but that takes another 7 days to answer. I can only guess they have a lot of emails to go through judging by how poorly I have been looked after. Go with one of the MS3 companies, HullFibre send me a nice email every month to say thanks for being part of their company.

Utter trash service. Need to allow other companies into the area instead of charging £40+ for the internet

I'm not sure if they are unserious and scammers or if they're so disorganised that there's no communication or updates being done internally. My first contract with them should have ended on 24 January 2024 according to a letter they sent me along with a link to recontract. After following all the steps, they said I would get an email confirming the new contract, which I never received. A few weeks later I get my next bill with an out of contract charge so I contact them after being in the queue for 1h20!!!! The agent claimed they never received any recontract request on my account and that my contract actually ended on 22 December 2023, a month earlier than the letter they sent me claimed. She offered to put me on a new contract so we went through the options and I picked one. She read the terms to me and I asked her to go through everything again just to confirm the details of the new contract. A week later I receive a bill which is higher than what we had discussed so I checked my account online and guess what! They put me on the WRONG contract. Currently trying to contact them again to fix it but their waiting times are so long. Avoid this company at all costs if you can.

The issue is their contract insistence of a 24 month period and those outrageous prices. An eye watering +£55 a month, the directors should be in jail for extortion. As for switching - forget it.

Con artists charged me £430 in cancellation fees when I had to leave the area due to a sudden career change. Even though they are the ones who could no longer provide me with a service in my new location. Not to mention the shocking customer service wait times and awful connection quality I experienced. I would rather spend the rest of my life on fire than deal with this company again.

KCON are a Monopoly in Hull they are too expensive and their service is RUBBISH! The idiots want to expand and RIP OFF THE REST OF THE COUNTRY well we all know who KCON are and will AVOID THEM AT ALL COSTS! These twats will become a victim of TELSTRA GLOBAL OR AT%T as they are a Parasite so avoid KCON at all costs!!!!

When i was on 75mbps all was good then moved to flex 30mbps with being disabled since then constant drop outs. Went in and complained told to get a faster package(more expensive one).i only watch football or itv x and amazon which 30 mbps should be fine for. Another money making scam

ABSOLUTELY SHOCKING!!!!!!! Don’t even waste your time. Liars!!! Useless!!! I cancelled before I even got my router or properly set up. So I originally set up online, was told that 2 weeks later I had an appointment with someone coming out to set it up for me between 8.30-12pm. I have a screen shot of this from their website and also had a email saying someone had tried to call me but I would see a member or Kcom on 13th april. Having booked the day off work sat waiting by 12pm no one turned up!! Spoke with a girl who said that because the previous owners were with KCOM that’s why they didn’t come and a router should have been sent. Which why was I not told this , if this was true!? She then said it should be there within 1-2 days . Shock … nothing turned up! Spoke to the 2nd person, said it was on its way! 1 weeks later .. guess what! No router came. 3rd person, “it hasn’t been sent out, I’ll do it now or will be with you in 3-5 working days…. Can you guess? Nothing!! So I’m now 4.5 weeks in my new home waiting for internet. Spoke to someone else, said theyd speak to a team and get it sorted and try get a router sent out! Each time I called they didn’t have my name on the account, even after calling up 4 times now . It’s still under the previous owners of my address. No one knows what is going on in the office! I feel drained trying to speak to anyone on customer services. It’s caused me added stress on moving house! What an APPALLING COMPANY!! Don’t even waste your time !!!!!!!!!

KKOM will not let me down grade my broadband package unless I sign a 24 month contract for the lower price. They are also charging me an extra 3 pounds a month because I refuse to sign a 24 month contract. I am waiting for Grain a new provider so I can change from KKOM which is very expensive !!

poor customer service told 12 in queue 50 minute later still waiting. call about rip off final bill told one amount when bill arrives twice as much wasting my life holding on to speak to customer service had to hang up in end what a wasted time on phone do not deal with this company

The internet rarely achieves speeds advertised. The internet is slow in general. If 5+ people are on the internet, it barely works. Anyone saying that KCOM is good probably lives by themselves and only watch facebook videos.

I was one of the first customers with Karoo . Yes the dial up and ADSL were problematic (like elsewhere) but the Lightstream (since 2014) is spot on. I can only remember one major outage when a switch blew up. 402 down 80 up. Spot on. People who complain about 'the wireless' need to realise that's their responsibility not Kcom's.

Very bad customer service. Don't go for this

my current deal ran out 2 months ago with my cotact from Kcom about reviewing what deals are available. i called today and was told no deals are available at discount only for new customers.Very poor sales team kcom.very happy to knock on my door and get me signed up 4 years ago

Kcon are hopeless their Broadband is expensive and rubbish and it constantly breaks down! For your own sake if a Kcon comes found trying to sell you services tell them to Piss Off and then do a Larry Grayson and Shut That Door don't have anything to do with this con Artist so save a Fortune by going to Vodaphone call them on 08080408408 as they are a lot cheaper than Rip Off Kcon

Been with KCOM for years. Absolutely shocking provider would never recommend to anybody.

We recently moved houses, and trying to organise a move through KCOM has been the single worst experience with any ISP I’ve ever come across. Don’t even get me started on their monopolisation of the fibre network in East Riding. Let me start off by prefacing that we work from home, so we need internet for our livelihood. First we were told that the dig/pre-build could only be scheduled for a few days after we moved in (this is fair enough as I realise it’s a busy time of year) but our internal install could only be completed two weeks after that. We weren’t off to a great start but we understood that, again, it’s a busy season. So we waited those couple of weeks, which was yesterday. The internal engineers came and were perfectly lovely but we were told that the first set of engineers didn’t finish the job properly and didn’t connect the fibre lines from the end of the street so we wouldn’t have internet. Not once did the outside engineers mention this - in fact when I went to check on them to see if they still needed me, they said that was all that was left to be done and then they’d be on their way. So to find out now this has not been done is rather irritating. But it gets worse! We called customer service - no accountability for the mess-up on their part. Lots of apologies for the inconvenience of not yet having internet but nothing apologising for the fault of not completing the job properly which is crazy if you think about it. Then we get told the fix to this mess up (which is apparently no longer than an hour’s job) will take up to TWO MONTHS. The customer service department apparently has no form of contacting the engineering or booking department, which is understandable, but the lack of help or accountability in the customer service department is insane. Lots of “unfortunately” and “we will write it in your notes” but nothing to actually help fix this mistake. We were told that we would receive a call back that day advising an update but nothing was received and we’ve had to chase up today. Again, lots of apologies for no updates, but nothing apologising for the fault at their part! It’s not our fault we don’t have internet. We waited the allotted times and it’s not unreasonable to expect to have internet now. We have had to drive over 30 minutes to our in-laws to work from them, and this is costing us a lot of money in petrol. Their response to this is that they will write that in our notes. And to top it all off, my husband was on the phone with a Tumi yesterday. He said he would like to wait on the phone with her until she got an update as we are desperate. She heaved a heavy sigh and just hung up on him. I understand this is not entirely a customer service fault, but their responses to our situation have been awful. Everyone should go through some re-training. Especially on your communication side, because if the outside engineers had just told us in the first place that the job was not completed and had to be rescheduled, then our expectations would’ve been adjusted and all this could’ve been avoided. I will end this off by mentioning that we were still charged for our internet this month, and when mentioning to KCOM that if they can’t provide us with internet, then we would like to cancel our contract, they then said that we had to pay the rest of the contract out. I’m sorry but last I checked, they’re in breach of their contract by not providing us with a service? TL;DR - DO NOT go with KCOM. Absolutely horrific service and lack of accountability at their faults with no resolution in sight.

KCOM have been a Monopoly in Hull for 109 years as they are too expensive and their service is awfuk and unreliable! Dint sign up with KCOM of you live in Hull call TELSTRA on 080085600 and save yourself a fortune!