How BT compares:
Reviewer
helen pitman
Location
devon
Date
19/04/2025
Reviewer
Miss S
Location
London
Date
04/04/2025
Comments:
It is mostly okay. Customer service is great. The price is higher than I would like to pay. Speed is sometimes slower than it should be.
Reviewer
Fred
Location
Coventry
Date
04/04/2025
Comments:
When it works it’s great, but the customer service is terrible, they rip people off with out of contract prices unless you call up and pretend to cancel.
Reviewer
Alex C
Location
Brighton
Date
04/04/2025
Comments:
Overall I am happy, although at times I do question if we are receiving the right speed as sometimes our tv lags. However for day-to-day use, including both of us working from home, we have no issues. Their customer account/portal isn't the best designed and at times I have had trouble finding what I need or pages not linking correctly or to where I thought they would go.
Reviewer
CharlesJ
Location
Newcastle
Date
04/04/2025
Comments:
My connection is extremely reliable, with only a few breaks in service over the years I have been with them (quickly fixed every time) and always meeting the advertised speed. The wi-fi hub also has an excellent range.
Reviewer
Yevhen Musiienko
Location
Brighton
Date
02/04/2025
Comments:
I had the most terrible experience with BT customer support just now. A guy called Hassan just bluntly said it was "my problem" that I didn't do the paperwork on time and just threatent with debt collectors to collect the whole £261 of outstanding ballance. Then he just said that "he can't solve everyone's problems" altho he is working in a customer support which is kind of hilarious. And at the end when I told him that I had a terrible dispute with the landlord costing me tonns of money blod sweat and tears he just said that "It's my problem now" and that "He doesn't know where I've read the policy saying what I ask for can be done". I guess there is no policy about compassion and at least basic emotional intelligence within BT. I am pretty sure I would just pay that freaking bill if they wold not be so harsh and rude with me. But now I am on call for an hour or so trying to reach to his supervisor and can't do that. So while I am waiting I will just leave terrible review everywhere across the internet because that's exactly what you get when you don't want to talk to your clients. Terrible support. Don't use BT guys
Reviewer
Chris
Location
Cambridge
Date
28/03/2025
Comments:
They're fine mostly, regularly wake to find the router has had an issue and nothing is working until it's rebooted several times.
Reviewer
Kim T
Location
Newcastle
Date
28/03/2025
Comments:
BT are an all round excellent service provider. A fantastic 'basic' price for low income families. Quality service that can cope with several devices at one time. Customer service are 2nd to none: friendly & informative. The REAL HARD WORKERS the ENGINEERS who go out in all weathers & VERY QUICKLY get you back online in RARE outages. Easy to navigate website will all the information & guidance you would need. They've 'had my back' for a long long time & I COMPLETELY TRUST them 5 stars!
Reviewer
Trevor W
Location
Manchester
Date
28/03/2025
Comments:
BT has been reliable and the pricing has been fair but lately it has become a bit expensive in my view.
Reviewer
HJ
Location
London
Date
18/03/2025
Comments:
BT are fairly reliable, although I think you pay more than competitors for the same service. The main reason I have stayed with them is I tried to change once but there was so much confusion and hassle involved (even though I used a switching service) that I decided I preferred to be with a less-good provider but still have internet than keep on pursuing the switch.
Reviewer
Marti.
Location
Liverpool
Date
14/03/2025
Comments:
Usually reliable 24/7. Annually, try to increase price, but open to negotiation and therefore remain competitive. Equipment is good and service approachable on rare occasions I have needed it.
Reviewer
Oluwaseun
Location
Brighton
Date
14/03/2025
Comments:
BT Broadband offers reliable, decent-speed internet with occasional minor outages and customer service hiccups, but overall a solid, dependable choice.
Reviewer
Jenny T
Location
Worcester
Date
12/03/2025
Comments:
BT is reliable and customer service is good, my line rarely drops and speed is as advertised. I have no complaints.
Reviewer
John
Location
Portsmouth
Date
12/03/2025
Comments:
The network connection is fast and they have reliable customer services that attend to your needs and that's a bonus.
Reviewer
Filomena
Location
Liverpool
Date
12/03/2025
Comments:
BT have provided us with good quality broadband since we switched. Download and streaming speeds are very good, never had any issues!
Reviewer
BT customer
Location
Cardiff
Date
07/03/2025
Comments:
It was easy to choose my new tariff, so easy I did it poolside on holiday. No issues with connecting or speed. When we had an issue due to previous homeowners' installation, BT same straight out free of charge to resolve the issue.
Reviewer
Paolo 24
Location
Greater Manchester
Date
07/03/2025
Comments:
Broadband with BT in our village is slow anyway, but at least I get the promised speeds with very few outages. The signal and speed is good enough for most of the computer work I need to do, and for the use of our mobile phones. In addition, the use of an upstairs booster means that we have a good signal all over the house. Because I don't need too much from BT, I can't comment too much on the customer service , though, on the few occasions I have needed to contact them I have found it difficult to identify the right person or department, or to find staff who are genuinely empowered.
Reviewer
Kat
Location
Liverpool
Date
07/03/2025
Comments:
Quite a significant expense but covers what we need most of the time. A few more drops and resets than I’d like but that’s tech I guess.
Reviewer
Jay
Location
Wrexham
Date
05/03/2025
Comments:
Given how big the company is they could do a whole lot better over all different aspects of supplying broadband to the customer
Reviewer
Sarah40
Location
Wolverhampton
Date
05/03/2025
Comments:
It’s always reliable and never had any issues with speed or connecting. Use it for work, streaming and gaming.
Comments:
Just a terrible experience. I took the order out two months ago and it keeps being cancelled by open reach. the connection is poor. the hubs are just annoying with the flashing lights. never works. staff dont seem to know what is going on. no customer service at night or weekends/bank hols. for all the money they charge they give very little in return..... Openreach seem to be the boss. if they do not want to do something. they wont. BT is just a front for Openreach.