BT Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for BT.

How BT compares:

Typical Satisfaction
Typical Speed
Weaker Service
Typical Reliability

Compare BT deals

Recent customer ratings for BT

Based on 7,356 827,150 customer ratings since Mar 2024 Apr 2009 ( )

Satisfaction

2.69 stars

Customer Service

2.99 stars

Speed

2.5 stars

Reliability

2.7 stars

Visit BT

Add your own review of BT

3,662 Customer Reviews over pages

Sort by:

Reviewer

Location

London

Date

18/03/2025

Ratings

Satisfaction

3.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

3.00 stars

Comments:

BT are fairly reliable, although I think you pay more than competitors for the same service. The main reason I have stayed with them is I tried to change once but there was so much confusion and hassle involved (even though I used a switching service) that I decided I preferred to be with a less-good provider but still have internet than keep on pursuing the switch.

Reviewer

Marti.

Location

Liverpool

Date

14/03/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

Usually reliable 24/7. Annually, try to increase price, but open to negotiation and therefore remain competitive. Equipment is good and service approachable on rare occasions I have needed it.

Reviewer

Oluwaseun

Location

Brighton

Date

14/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

BT Broadband offers reliable, decent-speed internet with occasional minor outages and customer service hiccups, but overall a solid, dependable choice.

Reviewer

Jenny T

Location

Worcester

Date

12/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

BT is reliable and customer service is good, my line rarely drops and speed is as advertised. I have no complaints.

Reviewer

John

Location

Portsmouth

Date

12/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

The network connection is fast and they have reliable customer services that attend to your needs and that's a bonus.

Reviewer

Filomena

Location

Liverpool

Date

12/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

BT have provided us with good quality broadband since we switched. Download and streaming speeds are very good, never had any issues!

Reviewer

BT customer

Location

Cardiff

Date

07/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

It was easy to choose my new tariff, so easy I did it poolside on holiday. No issues with connecting or speed. When we had an issue due to previous homeowners' installation, BT same straight out free of charge to resolve the issue.

Reviewer

Paolo 24

Location

Greater Manchester

Date

07/03/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Broadband with BT in our village is slow anyway, but at least I get the promised speeds with very few outages. The signal and speed is good enough for most of the computer work I need to do, and for the use of our mobile phones. In addition, the use of an upstairs booster means that we have a good signal all over the house. Because I don't need too much from BT, I can't comment too much on the customer service , though, on the few occasions I have needed to contact them I have found it difficult to identify the right person or department, or to find staff who are genuinely empowered.

Reviewer

Kat

Location

Liverpool

Date

07/03/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

3.00 stars

Comments:

Quite a significant expense but covers what we need most of the time. A few more drops and resets than I’d like but that’s tech I guess.

Reviewer

Jay

Location

Wrexham

Date

05/03/2025

Ratings

Satisfaction

2.00 stars

Customer Service

3.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Given how big the company is they could do a whole lot better over all different aspects of supplying broadband to the customer

Reviewer

Sarah40

Location

Wolverhampton

Date

05/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

It’s always reliable and never had any issues with speed or connecting. Use it for work, streaming and gaming.

Reviewer

John

Location

Leicester

Date

05/03/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

Reliable connection that never drops out. Speeds are good enough for what we need to do and customer service is excellent

Reviewer

Claire

Location

Manchester

Date

05/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

BT is an excellent service, fibre is extremely quick, I never have any problems with the connection dropping or slowing down, I would recommend it

Reviewer

Mark

Location

Wolverhampton

Date

28/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Reliable, fast, and consistent prices, that’s all I need from my provider.

Reviewer

Location

Leeds

Date

28/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

3.00 stars

Reliability

5.00 stars

Comments:

Reliable service but a bit overpriced

Reviewer

Linn

Location

London

Date

28/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

The service and cost is great

Reviewer

Sue PB

Location

Plymouth

Date

28/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

2.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

Reliable 99% of time - expensive but trust it so that is why I stay with them.

Reviewer

British Telecom Customer

Location

York

Date

28/02/2025

Ratings

Satisfaction

3.00 stars

Customer Service

1.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Value-added services such as free Wi-Fi hotspots and BT Sport are a nice bonus.

Reviewer

Location

Glasgow

Date

27/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

BT has been very reliable and great value for money.

Reviewer

Kirsty

Location

Norwich

Date

25/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

They offer good speeds and services for the price.