Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Truespeed Broadband.
How Truespeed Broadband compares:
Stronger Satisfaction
Stronger Speed
Stronger Service
Stronger Reliability
Stronger Satisfaction
Stronger Speed
Stronger Service
Stronger Reliability
Recent customer ratings for Truespeed Broadband
Based on 33403
customer ratings
since Dec 2023Jun 2016(
)
Satisfaction
4.67 stars4 stars
Customer Service
4.5 stars4.16 stars
Speed
4.5 stars4.02 stars
Reliability
4.5 stars4.1 stars
Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Terrible company , terrible service and diabolical communication !! Proceed at your own risk !! We ordered , given a install date 4 weeks in advance then on install day they decided that the pole in the village was over crowded so I was told to use another provider !!! Gets better , i asked how I could complain they said go on line !!!!! Bearing in mind they didn’t connect us ! My advice is use gigaclear or even bt but stay away from this shower ! They still haven’t returned my calls or emailed a decent reason so I have reported them to ofcom and written to our mp as I strongly believe this company should not be receiving government subsidies to fit in rural areas as they are not fit for purpose
Reviewer
David
Location
Newton St Loe
Date
26/12/2019
Ratings
Satisfaction
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Unbelievably poor billing service. Zero stars for customer support. Recommend stay well away from this provider
Comments: