How SSE compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
See which providers rate better than SSE:
Ratings league rankings
Ratings league rankings
Recent customer ratings for SSE
Based on 100480 customer ratings since July 2020June 2015 ()
Satisfaction
1.61 stars
2.27 stars
Customer Service
1.66 stars
2.38 stars
Speed
2.15 stars
2.52 stars
Reliability
1.88 stars
2.37 stars
- Read our SSE buyers guide
- Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Add your own review of SSE
511 Customer Reviews over pages
Reviewer
Lee
Location
BRADFORD
Date
27/04/2023
Reviewer
John
Location
Southwark
Date
21/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
They were good in the beginning some years ago and so we renewed a contract with SSE in May 2022 at good fixed rates and secured some fixed client discounts which were part of the full contract term. Since August they are collecting £10 more and when I called Customer Service they acknowledged the error and breach of contract and said it would be fixed in the next bill. Many bills later, long fruitless calls with customer services, messages through Whatsapp - all no effect. I cancelled my DD 2 months ago. The bills still come by email saying I should call to re-setup a DD. No I won't do that.
Reviewer
Edvardas
Location
King's Lynn
Date
21/01/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Today around 2-3pm my router disconnected from internet. Couldn't contact sse because they works just till 2pm. All day I'm without internet and probably no chance to get help from customer service till monday 8am. That's ridiculous. Very unsatisfied
Reviewer
John
Location
Moreton-in-marsh
Date
10/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wi-Fi is absolutely rubbish , had it for over a year now , constantly turning off all day everyday , for the last month the speed gets slower and slower each day and its now at 0.1mbps and can barley open a website, shocking!
Reviewer
Lee
Location
Lincolnshire
Date
08/12/2022
Ratings
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Worst company I've ever dealt with. Have managed to over charge me on the agreed price for broadband for first three months and have failed to resolve the issue.
I have made several attempts at contacting them to rectify the issue, including; an online form (which no one bothers to get back to you on); a WhatsApp service (which takes weeks for someone to get back to you on, only to be told they can't deal with billing issues on there; and through phone - where I was promised the issue was resolved, only to receive with wrong bill again a week later).
I then emailed the email contact address included on the latest statement, only to receive an automated response telling me that they no longer monitor that email address, and to visit the Website for a list of contacts (all the ones tried above).
Had numerous drop out issues in first few months, also.
All in all, an an absolutely dreadful company, with a customer service department that's clearly not fit for purpose. Will be looking into cancelling the contract.
Reviewer
Ellie
Location
Swansea
Date
02/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Worst company ever, do not go with them, wanted to cancel as I moved out of the property I was living at in September, I work 12 hour shifts with short breaks, so due to waiting times couldn’t get through to them then on my days off I would call them be on hold for about 1-2 hours, I would then get through to someone who would transfer me and the call would go on for another hour or so before I’d hang up as some people do not have all day to wait for someone to pick up? Or I would call and be waiting for again 1-2 hours and the call would just drop. So I tried emailing them, got no reply, so then I messaged on WhatsApp at the beginning of last month, and only now getting a reply, so I have payed 2 lots of £26 when I am not even using the Wi-Fi, which could have been avoided if they had better customer service skills, and now I have been messaged saying as it has only now been cancelled it can take up to 28 days for it to go through, so another payment of £26 will be taken out also they told me I will be billed a cancellation fee, avoid this company, I’ve had nothing but problems with them since I started with them and that goes for electricity with them too.
Reviewer
Niall
Location
Aberdeen
Date
01/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
have been with them for years with no problems until they became talk talk from this point on they have gone down hill and they dont have customer service.........
Reviewer
Patrick king
Location
LONDON
Date
31/10/2022
Comments:
I waited 1hr20minutes to speak to a member of staff which is completely unacceptable for a paying customer. Your customers/soon to be ex-customers have jobs and cannot sacrifice over an hour wait!! If you want to sell a service you must back it up!! SSE are very quick to get in contact if a payment is due. You would be more in your mind to move staff from sales into customer service as it is non-existent. To make matters even worse I waited a further 30 minutes to speak to diagnostics who, whilst he answered the phone hung up on me! This is about the seventh painful experience I have had with sse and will be canceling my service tomorrow.
Reviewer
Christina
Location
Wales
Date
17/10/2022
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
They have changed how I can pay preventing me paying online meaning I have to ring them wouldn't be a problem if I didn't spend the last 2 months trying to actually get through to them oh and the few times I have I'm chucked on hold for hours till I hang up. I've emailed and sent them messages on WhatsApp most I got was " you're in a queue" at gone 10pm over 8 hours after I tried to make contact with them. All I want to do now is pay the bills due and switch provider now because they are the worse I've known and none seem to want to sort this out other than put me on hold
Reviewer
Susan Hayes
Location
Braintree
Date
15/10/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I am so frustrated with this company. Been with them since 2015, all was good until Ovo came on the scene. What a complete cock up!! Been waiting since July 2022 to get them to send me a bill. D.D was changed to Ovo Energy Ltd, but has remained inactive since July. Have been trying to contact them for 3 days. Phone ringing out continually or you get cut off, appalling customer service! Found another number to ring(one of many I might add),and was actually answered. Very nice,polite man, who has assured me my bill will be taken out in Nov. He apologised for the cock up, although its not actually his fault, but takes the flack and frustration from SSE customers. So, I will wait with baited breath, and hope, my bills will actually, be taken out my bank. Have had advice from Citizans Advice, who said they were in breach of contract under common law, and maybe a phone call to Trading Standards wouldn't go amiss. Let's hope the gentleman I spoke to today,is giving me the right information, as I don't really want to go down the legal route if it can be avoided. It's amazing really when you think they chase thousands of clients that don't pay their bills, when, all I want to do is actually pay mine!!!! Let's hope Talk Talk will be better, but I doubt it, we shall see.
Reviewer
Hayley
Location
Lowestoft
Date
07/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give them no stars I would. Customer Service is non existent, they talk down to you and think they are better than everyone. Just set up with another company. My advice, I honestly wouldn't bother if you are thinking of going with SSE... DONT!
Reviewer
Norma Mccormack
Location
Cupar
Date
03/10/2022
Ratings
Satisfaction
1.00 stars
Comments:
I have been with them for years now. I got a call
today nice caller but waste of time. Was not told
they are now talk talk which I did not sign up for
and said I had an unpaid phone and broadband
bill from last time. I really do not understand this
Also sone recent bills no details of calls. Very strange
company.
Reviewer
sarah
Location
Prrston
Date
29/09/2022
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have the Unlimited Fibre and it is rubbish i cant not have tv and phone wifi on at the same time.
My account online says inactive and £0 due.
Reviewer
Charlotte
Location
Gillingham Kent
Date
26/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
SSE customer service is literally non existent. We have been with them over a year for electric and broadband and had very little reason to contact them. Until this month when we didn’t get the usual email that our bill was due. I pay every month on time without fail. This month no email so I went onto the account to pay when we didn’t get the email and it says account inactive and we owe £0 and does not allow me to make a payment. Our internet is still up and running mind you. For over a week I have tried every single contact method available and have not once got anywhere. Live chat agent told me to call and ended chat. WhatsApp tells me to call. Email they provide on invoice is defunct and says to call. So I call and call and call and call. I complain and they immediately close the complaint. Honestly I’m sick of trying to pay them now and will just switch. Honestly don’t bother. The speeds are good but god forbid you ever need to contact them.
Reviewer
Ms Clements
Location
Richmond
Date
25/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cowboys & liars. Do not understand a thing about broadband . Their technical support engineer told me to open the sockets on the wall myself in order to run the checks.
However, I just been told that they been taken over by another dreadful company
TALK TALK which I dealt with 12 years ago and as usual dreadful people to deal with
Please I do not want to deal with you anymore
Reviewer
Eileen lee
Location
Date
10/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please consider carefully before you use SSE for your broadband. My mother is 85 and uses the internet to live stream her favourite programs. This is her life line. We had problems with SSE from the start. We upgraded in the hope it would change. The customer service when you have a problem is a shambles. We have been paying a DD for months with no service. No emails have been replied to. I have switched provider and am prepared to go to any lengths to not pay another penny to SSE. I have spent valuable hours trying to find a resolution that they seem unable to provide.
Reviewer
Nichola Eskriett
Location
Plymouth
Date
04/07/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Comments:
Diabolical for gas and electric. They aren't helpful we chased them. As our pay as you go box ain't working. So we can't see what's on it. We rang them loads very unhelpful
Reviewer
Jo
Location
Bridgend
Date
21/06/2022
Comments:
This is an energy company who know nothing about Telecoms. Just don’t do it! It is impossible to get help and they can’t technically solve problems because they don’t understand the technicalities as it’s not their core business. They have never taken over my existing line but have charged a full year and refuse a refund because even though I have never had service the fact that I was under contract and obligated to pay them they say means I accepted it. Go to Offcom people in your thousands and hold them accountable.
Reviewer
Cija
Location
Pitsea
Date
20/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Haven't been with SSE Broadband since 18th April, and keep getting emails welcoming me back, you've set up a new direct debit without my consent, and 3 Mondays running ive had to phone you to sort it, to no avail. You were crap when I was with you and even worse now I'm not!
Reviewer
Wayne Taylor
Location
Shrewsbury
Date
16/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with them since November constant bad connection they said it was fine on their reports sent an engineer who advised receiver was faulty had to constantly chase them had a new receiver that wasn't working phoned and they advised fault outside property been without broadband for 2 weeks offered 20 goodwill but that's an insult as had a faulty receiver no aftersales care restrict your service if a week late paying my lateness was due to the crap broadband connection and paying more to connect TV through phones don't touch this company with a bargepole very very bad they ignore emails etc now referring them to the ombudsman or offcom now they should stick to the energy providing not broadband.
Reviewer
Fiona
Location
Ladybank
Date
31/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Tried to change tariff today and did not accept
My landline number. I have had very bad experience
With them on all accounts. Especially since ovo
Took over.
Reviewer
Richie V
Location
Canterbury
Date
19/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Price goes up and I ask why, they just send me an attachment"Your SSE Phone package is changing"....you are correct... I'm going elsewhere due to your lack of explanation and general malaise towards customers.
Reviewer
Stuart Lemanski
Location
Cambridge
Date
19/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Persistently intermittent broadband connection. SSE customer service not interested - it's less than 3 days outage. They openly state that they "don't guarantee a fault free service". Tells you all you need to know.
Reviewer
S
Location
Leicester
Date
09/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dirt bags who sign you up to a contract and destroy your credit rating.
Reviewer
Alex Mitchell
Location
Sheffield
Date
07/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Can only agree with other reviewers here, avoid this company for your broadband service. Been with them for just 5 months and had issues since day 1 that haven't been resolved yet after several phone call to them. Always excuses and telling me what they think the problem is but without coming up with a long term solution.
Was told to buy a powerline adapter at cost to myself which I did and still having issues with wifi signal dropping out several times per day. Now trying to get out and cancel my contract and move to Virgin instead. SSE's routers are basically cheap garbage and they know it and their customer service try to make excuses for it and side step around the issue.
I was told that the signal coming into the house is fine and working but what happens to wifi in the house (i.e my signal keeps disappearing and dropping out) is nothing they can do anything about. Really?? Its their substandard equipment that ia causing the issue, and are they seriously suggesting that its ok if the wifi signal drops out several times a day and there is nothing they can do about that? Substandard routers, substandard service and substandard company. Avoid at all costs!!
Reviewer
Alex king
Location
Sunderland
Date
01/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give it a zero if I had an option I have fibre optic unlimited broadband and it slower than any other broadband that I ever cane across
3 months I been using my phone dada and can not use any tablets or smart tv as it the slowest broadband I called them and had zero help and told me I have to wait till my contract ends end of July 2023 which is stupid I am gonna report them everyone please stay away
Reviewer
Anthony Elworthy
Location
Devonshire
Date
26/04/2022
Comments:
Some time ago, SSE was a decent and reputable company. Sadly, since its absorption into the OVO empire, it has sunk to being a worthless cowboy outfit. Their opening "Welcome to frustration free broadband" is an invitation to a world of unparalleled annoyance, broken promises, cavalier treatment and frustration seemingly without limits.
It took two months for these wretched people to establish a useable phone connection. I spent more than £70 (unrefunded)in mobile charges having almost daily conversations with SSE people, one of whom was excellent, the many others merely purveyors of platitudinous apologies and promises to "sort things" which were not fulfilled - over four months later, there continue to be irritating internet drop-outs. A three-page account of the many contacts had with SSE personnel and a covering letter to the manager of the Bristol office has received no response. This of course, comes as no surprise; it is typical of the disdain which the staff of this awful company treat those unfortunate to be conned into buying their fifth-rate service.
It is a pity that so few people seem to read these accounts before committing themselves to a contract with SSE. If more heeded these warnings, it might put this bunch out of business to the benefit of many.
Reviewer
Mark
Location
London
Date
16/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
By far the worst Internet provider I have ever experienced. Internet keeps going down and when I call them they are no help. My Internet goes down all the time and when I call them and complete these checks that they ask for and it STILL doesn't work they tell me ogg there's nothing we can do someone will get back to you in a few days.... so I have to go days without Internet over the easter holiday. By far the worst Internet provider I have ever experienced. I have NEVER had problems like this in any of my old addresses. And any of my old providers and trust me I have had alot of Internet providers... thus is By far the worst amd I don't recommend anyone give them your money as they will charge you for a faulty service........... absolute dog s*** of a service
Reviewer
Matthew
Location
Birmingham
Date
18/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
AVOID AT ALL COSTS!!!!!!!
Horrible company with horrible managers that dont give a fig for what customers experience during one of their MANY down times!
I have video recording of a call where one of the managers forces us to disclose personal and embaressing details and then repeadely tells us he doesnt understand why having our money stretched even further would be hard for us right now!
Seems like these FAT CAT managers just sit in their ivory towers and have NO care for how their customers feel or things they go through as a result OF SSE!
Reviewer
Miss P
Location
Kent, UK
Date
15/03/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Everything went live on time. Easy to set up and have had no issues so far. Speeds are excellent and having no problems running 10+ devices at once. Long may it continue!!
Reviewer
Sophia
Location
London
Date
21/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the worst of the worst of the worst. nothing works for months. Tried to contact helpdesk many many times, but they can't fix it. Just awful.
Reviewer
H
Location
Gloucestershire
Date
03/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Would give zero stars if I could. Absolutely appalled with this broadband. I signed up and have been unable to use the broadband a single day without problems. Now having to pay over £200 bill to get out of contract early. Spent hours on the phone trying to fix issues (mostly on hold being passed between departments) but still got nowhere. Daylight robbery. Wish I’d read these reviews before I went with them!
Reviewer
Andy
Location
Forest of dean
Date
17/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was once good but now terrible and when a complaint was sent in,never got a response so changing provider..
Reviewer
Lee
Location
Bradford
Date
10/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appalling constantly crashes no signal alway having to reboot the $h*t€ never had Internet so usless carnt have more than one device on it getting shut of it in next few days going find another supplier was same with gas bill I never had and got charged for when didn't have a gas line to my home bunch of con artists
Reviewer
Jayne
Location
Liverpool
Date
02/12/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet provider EVER. Not cheap ether at £33p/m
Reviewer
Louise Coakes
Location
Hampshire
Date
28/11/2021
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Very slow broadband, and often no broadband. I now realise how expensive they are too! Was promised a new router, which never materialised. Can get a similar deal for half the price.
Reviewer
Amanda
Location
Aberdeen
Date
25/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shambolic. The broadband service on the website actually links you to gas and electric when you try and do a home move which means they will direct you to cancel then try to penalise you for thinking it is cancelled. Beoadband itself is poor too, video meetings often cutout due to speed. Pay the extra and avoid SSE.
Reviewer
PAUL HAYES
Location
WARTON PRESTON
Date
14/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
sse ARE TOTAL LYING INCOMPETENT people how they can make us wait 8 weeks,and still waiting to transfer our broadband to our new address is bloody disgraceful.
we have been give date after date and to date still no internet no reason why the hell it is taking so long i would never ever recomend this useless company ever!!!!!!!!!!
Reviewer
Mr B Redmond
Location
Bournemouth
Date
12/11/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
5 days without WiFi but A very big Thank you to Malick, Debbie and Openreach engineer for finding out that the router was at fault in my property and thank you all at the faults department for talking me through the set up with the new router at SSE found everyone so helpful so polite and very professional.
Many thanks to you all at SSE broadband
Mr B Redmond
Reviewer
Josh
Location
Blandford
Date
09/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Completely rubbish been with them for 13 days 3 of what still had no internet from start up. Called today to cancel as now I’ve been kicked out of my home and are homeless on the phone for an hour before speaking to anyone, now I’m having to pay £209 to cancel even tho I have no where to even wipe my own ass! The cancellation fee is the whole contract day light robbery! Will never recommend!!!
Reviewer
Rob
Location
Irthlingborough
Date
28/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
It’s a real shame that it’s not in the least bit reliable!! It is as though when the customer service helpline closes the problems start which in my eyes is unforgivable! Although when you get through to them they advise you to turn the router off on then back on, it’s embarrassing to be honest with you
Reviewer
Ed
Location
Somerset
Date
20/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible… started with the broadband a month ago and still no connection. Terrible customer service, they tell you they will get back to you and they never do. Sent me two routers that do not work. Do not waste your time or money on this incompetent company.
Reviewer
Russell
Location
Sheffield
Date
30/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible broadband.
Nothing but issues since day one, been with them a month and again more issues with no Internet etc. In the first week we had to have someone out for same reason.
Reviewer
G
Location
Manchester
Date
19/09/2021
Ratings
Customer Service
1.00 stars
Comments:
Over 1 month since placing an order for unlimited fibre broadband with SSE, and still no internet. Terrible customer service, with me having to instigate contact and make enquiries 99% of the time. Very poor, steer clear.
Reviewer
Oliwia
Location
London W3 9HH
Date
18/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst Internet I had ever in my life, I had better speed 15 years ago with a different provider. Constantly dropping, terrible upload speed - around 0.05Mbps(!). I've been calling them multiple times and after waiting 30 minutes on the line got connected to a person which was nice but my phones had zero effect, it's worse with every month. If it wasn't provided by my landlady which doesn't want to change, I'd terminate the contract immediately.
Reviewer
Pirate7
Location
Wells
Date
11/08/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent broadband and I also get gas and electricity from them.
Reviewer
Beth
Location
North shields
Date
09/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
unreliable broadband. Also sneaky with contract information. My contract termination date was not provided on my online account or on my bills. when I switched provide they didn't bother to mention the £134 termination charge.
Reviewer
Vipin
Location
Sheffield
Date
05/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very very poor customer service I have experienced ever.
They only good till we register with them, once we are in contract ,we have to keep on requesting them for each service. Wrong promise always.
Reviewer
Reec eclarke
Location
West Midlands
Date
27/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish, was a technical error in sending out my first router that it had the wrong address on so asked to send a second one out and that one still has not been shipped 7 days later so my services started on the 29th and still no router for the internet
Reviewer
Paula Racz
Location
NEWPORT' Isle of Wight
Date
12/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SSE have the WORST broadband EVER.!! i have to keep refreshing my page and wait for it to reload' i'm very unsatisfied if i could get out of this one yr contract i definately would. i never had ANY problems with plusnet and i was paying for the same package deal...
Reviewer
karen
Location
Essex
Date
10/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Steer clear of this company. Short hours. No out of hours service. Don't answer emails. Leave you without service for weeks. (This is on broadband and gas/electric). Ultra Fibre broadband is slower than other provider regular broadband. You can send ten emails and do not get one reply
Reviewer
James Mcguinn
Location
stockport
Date
03/07/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I moved from sky broadband and phone to sse. The broadband was connected on the start date yet the phone line was dead. I rang sse and spoke to a very helpful lady who got an engineer round the next day. They told me my line had been wrongly connected at the exchange and they sorted it just over an hour. This was not the fault of sse as all providers
of phone lines and broadband go through outreach so I can say I got 100% service from sse themself.
Reviewer
lionatus
Location
Hawick
Date
02/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
4got to add from the last review, my mobile despite being 2ft from router disconnected as per the scheduled disconnection I saw on the router and wouldn't reconnect, no signal found. The router even dropped off my available networks for 15 mins.... BB might be ok but the router is the cheapest POS you could have and isn't worth suing. If they gave you instructions to swap over your existing router this might be better but as it stands ITS NOT. SO you got 1 or 2 devices this might be for you if you have a family with multiple wireless devices stay away
Reviewer
lionatus
Location
Hawick
Date
02/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
No no and no. The routers a nightmare. I've dealt with the internet since dialup DEMON and this has to be the worst switch ever. All was promised, min 40 dowlaod as is for the rest with a max of 74 which is what I was getting so all good so far. Did the switch Ive been sitting for a fortnight at 49???? Unless its a monthly thing it should change dependant on the line etc. but the router says max speed is 57 and hasnt changed. Considering Ive been getting around 74 for the past 3 years 57 is a major whack. ADD to the THE BIGGEST pain ITA. The router actually has a time limit. Every wireless connection has a disconnect time which DOES NOT reconnect automatically. So my autistic son who has no IT savvy whatsoever doesn't know his int eh house should be on wireless connection tablet is using his precious when we travel mobile limit, which is set at a generous 16GB. All gone within the 1st 2 weeks as he got disconnected after 12 hours. OK says I I'll reset every wireless connection to priority to find the router doesn't remember the password and I have to factory reset so it recognise the key on the back of the box. I will do it when everyone's asleep but all confidence for the SSE BB is gone. Promised speed not there, wireless connections disconnect unless on priority(I'm guessing they stay on but can't test that see before). I KNOW speed can be higher as my uploads a re get this 1/3rd of my download speed instead of 1/5th. All round bad experience I think going back to vodafone is the way to go and I'll take the 5% hit back on utilities. Here's a discount and btw we're going to hamstring your internet to offset the balance! Nah this lot need the internet more than the money cheers I've got kids ffs
Reviewer
Thomas chandler
Location
Holbury, Southampton
Date
18/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly, garbage I only went with sse as they were the only provider that had fibre coverage in my street, with lan connection my Internet is "ok" at best but sitting 7ft from my router my WiFi is beyond garbage, I would not be surprised if basic copper cable connection is faster with a better provider I cannot recommend SSE any less than is physically possible theyvare beyond absolute garbage to the point that I use my unlimited 4g phone plan to stream anything including online gaming it's that bad, if you haven't got the gist yet go with bt or talk talk or sky I wouldn't touch sse with a 500ft barge pole ever again in my life crap service. End of.
Reviewer
Gordon
Location
Scottish Borders
Date
24/05/2021
Ratings
Speed
3.00 stars
Comments:
Switch date 4/11/19 – Didn’t happen
Phoned SSE 5 Nov. 09:06 Stated there was a problem with the connection and that I would be updated on Wed 6 Nov.
Phoned SSE 6 Nov. 13:40 Disconnected
Phoned SSE 6 Nov. Told I would receive a call with an update. Didn’t happen.
Phoned SSE 9 Nov. 09:39 Line tested and external fault showing. Decided to send Open Reach out on Thur am14 Nov.
Open Reach engineers arrived on 14 Nov am and tested the telephone and broadband lines. No fault found. Requested to contact SSE and explain that everything is 100% OK and that the router is trying to talk to SSE server but SSE server is not talking to the router. As a result browser page won’t load.
14th Nov. Phoned SSE as requested and spoke to Holly whom eventually ran a line test which showed there was an external problem and that the issue would be raised for an engineer to come again.
15th Nov. Received a text message from SSE Phone & Broadband stating the engineer has resolved the fault.
Phoned SSE 16:07 to explain that the fault has not been resolved and that I still can’t connect to their server.
Advised to try again Sat: 15th and if no joy then phone SSE again.
18th Nov. Phoned SSE 08:20 and spent the next three hours trying to resolve being unable to connect to the internet. In all credit the assistant did everything she could yet to no avail. Concluded that an Open Reach engineer will have to look into the mater, No date given for Open Reach engineer to visit.
18th Nov. Internet came online at 21:30pm.
19th Nov. SSE phoned to say that an Open Reach engineer would look round tomorrow but I told her to cancel it as the internet came online last night and seems to be settled.
14 days compensation at £5 = £70.
20th Dec received email bill from SSE requesting I pay £23.99.
21st Dec 08:20 Phoned SSE questioning the £23.99. Told that I had received £15.00 compensation and that was all I was getting.
Told SSE that according to Ofcom rules I was entitled to £5.00 compensation per day for not being connected.
The assistant put me on hold to have a word with supervisor. Came back to say that I was not getting anything more.
21st Dec 08:53 Phoned SSE requesting a Deadlock Letter. Assistant had another word with his supervisor and it was suggested SSE would offer another month free meaning my total compensation would come to just over £41.00 which I accepted.
From then on to the end of my 18 month contract Broadband has been intermittent and a further compensation paid to me for down time.
Further complications arose at end of contract while switching to Plusnet. SSE puts me on new contract at twice the price and stated that Plusnet had not informed them that I was leaving them, which I find hard to believe.
It now looks like SSE has sent me a bill for £56.00 which I'll now have to phone them and dispute.
All in all - STAY WELL CLEAR unless you enjoy being stressed to the hilt.
Reviewer
Raquel P
Location
Kingston
Date
20/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Horrible broadband service. Only stayed with SSE for not even 2 months and never managed to have good quality broadband. Once exiting the contract using the 60 days happiness guaranty, they still charged me the penalty for leaving them early, saying they would only guarantee good ethernet and not wifi. (in 2021!!! who uses ethernet anymore?) DO not recommend. Horrible experience and even worse customer service.
Reviewer
Leo
Location
Withernsea
Date
18/05/2021
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Brilliant broadband had bt didn't get a signal so went to sse and get service in every room would recommend to anyone
Reviewer
Mark
Location
Bolton
Date
10/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is a review for SSE broadband. I experienced a total loss of service after upgrading to fibre broadband. After nine days of multiple calls to SSE and many failed promises (including from the manager Alexander who promised the earth and delivered nothing!) by SSE to return my calls and keep me updated. I gave up and cancelled the service altogether. SSE have a lot to learn about decent levels of customer service and keeping promises it makes to its customers!
Reviewer
Andrew Finlay
Location
Scotland
Date
05/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband we’ve ever had in our life.
Reviewer
David
Location
Derbyshire
Date
29/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I had previously left a positive comment but would absolutely withdraw that and not recommend anyone this company. I have been left without Internet for over a week and I work from home. Misinformation from the staff at SSE and have been basically left to keep chasing. I have no confidence in them being proactive about sorting my issues out as they cannot even raise a ticket for an engineer to visit despite promising to do so. Appalling service, I would advise to avoid.
Reviewer
Hamina Bahadar
Location
25 warren Road
Date
19/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Apsalutlly the worst broadband provider l have come across apsalutlly rubbish
Reviewer
Peter
Location
Date
15/04/2021
Comments:
Super slow and weak ass signal can't pick it up from more than ten ft away so forget another room, and that's before they turn the signal strength down at peak times.
Reviewer
Maxim
Location
Inverness
Date
12/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid!!!
It stops working without any reasons and you have zero options to solve it quickly.
Customer service is available on work days only, but even though you should be ready for their solution to work in 3 days or so!!
Avoid
Avoid
Avoid
Reviewer
Dan H
Location
Beeston
Date
10/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Loss my internet for 3 days. Contacted them for 2days. Finally reached them yesterday. Booked for an Eegernner to come today. No contact and no one turns up.
So bloody mad mad mad. Will definitely leave this company when my contact ends. Terrible speed, broken off all the time. Don't use this company for your internet.
Reviewer
Roz
Location
Scotland
Date
10/04/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Throughout my contract broadband was very temperamental
After I left they billed me for three months extra refused for months to correct sent threats to cut off service
Didn’t answer phone or hung up when I pointed out I had left
Didn’t answer letters or emails
Finally deleted false months but final bill has a part billing charge (they didn’t send any they are charging me for those threatening letters) and one random days broadband in march
Reviewer
peter rushton
Location
kinson bournemouth
Date
07/04/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
i have been with SSE broadband for 17 mouths TOP CLASS SERVICE
Reviewer
Mark
Location
Preston
Date
24/03/2021
Comments:
Con company. They will bill you even when the service faults. Very rude staff. I advise people to stay away use BG, virgin, talk talk ect just anyone but this conpany. If i havnt convinced you search SSE ofgem. Says it all, fines all the time.
Reviewer
David
Location
Matlock
Date
12/03/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with SSE for over a year and always had great service, best provider I have had so far
Reviewer
graham moseley
Location
CHEPSTOW
Date
07/03/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
keeps dropping out poor signal to tv
Reviewer
Tim
Location
Date
03/03/2021
Comments:
Awful customer service. Awful reliability. completely unsatisified. I would recommend going with another internet provider.
Reviewer
Rich
Location
S Yorks
Date
01/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worked fine for about three months, but in the last couple weeks or so the connection drops several times a day. I did a speed check and turns out I'm only getting roughly 28mb, less than half the speed I am paying for. If I had realised SSE used vodafone I would have avoided them in the first place, had dodgy dealings with them before (screwing up a phone contract, admitted it was their fault, but still passed it on to a debt collection agency. Nothing was paid as the agency couldn't even provide paperwork) Absolute crap, Avoid
Reviewer
Berti
Location
LITTLEHAMPTON
Date
28/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the most appalling broadband provider EVER! Connections without access to internet. complete drop outs. pay for 17mb service and don't get any service at all. 17mb service is capped at 10mb when it works. overall this company and its internet is absolutely disgusting, appalling and shameful. customer service do EVERYTHING to blame the customer EVEN WHEN an engineer has been out TWICE and found nothing wrong this end. AVOID SSE LIKE THE PLAGUE!
Reviewer
andy
Location
Devon
Date
23/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful internet and telephone provider. Customer service is non existence, you have 5 ways to contact them, and none of them get a response. Been with them for 11 months, will never touch with a barge pole. They are using covid as an excuse for everything. Slow, poor quality product as well.
AVOID AVOID AVOID!
Reviewer
Dalia
Location
London
Date
07/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst service ever! I received the router and connected the whole thing; the light showed red and I followed the advice on how to reset the thing several times. It never worked; not for a second I had access to Internet with this provider. I called them and was put on hold forever. I emailed them and they never replied. I decided to cancel after 5 weeks of no service. I asked them how I could return the router. No reply. Now they are requesting that I pay them for the service they did not provide. I refuse. They are sending threatening letters telling me that a debt collector will come (in the middle of a pandemic lockdown) and they will take me to court. I told them to skip the collector and go straight for the court so that I can present my evidence and have my say to someone who will actually listen!! Big, big scam!! Do not say I didn't warn you.....
Reviewer
Ian Urquhart
Location
Iver Heath
Date
05/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Upgraded in Jan 2021 but still speed and coverage really poor. On Zoom calls often we are closed out and range really poor - first floor reception in and out constantly - wish I’d gone back to BT
Reviewer
ian
Location
St Leonard's On Sea
Date
03/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
When I moved house I gave them plenty of notice on moving in day they had no knowledge and had to wait 3 weeks for open reach to connect the line.
I work from home with no apology or any contact.
I check speeds often and never as promised in the contract.
And just to add insult realised they put the price up with no contact would definatly avoid.
Reviewer
David
Location
Bexhill
Date
27/01/2021
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I am on a fixed rate ADSL line which expires in March.
I wanted to renew and after making numerous attempts to discuss and when I eventually made contact was referred to no fewer than three advisors I was told I would have to pay a further £10 per month in line with the fibre fixed price which
I cannot get (and do not want)
Customer service ia appalling
I do not recommend
Reviewer
Monkko
Location
Date
24/01/2021
Comments:
I warn against this company when it comes to the Internet in the SEZ. During the day everything works fine, but from 18-24 the internet drops to 1Mb, the SSE provider is vodafone, which chokes the internet during these hours. It's been over 4 months now and nothing reacts, kids can't play or watch YouTube. Forget watching a movie on Netflix in the evening.
I do not know what they write, they have such blockades that you will not do anything, I feel like I was in the 1990s, then such speeds were achieved
Reviewer
Rusjonew
Location
Derby
Date
17/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Seriously the worst internet provider ever - no contact - put the price up 10 pounds without any notice - internet is unstable down to 6-7mbs most of the time but paying for 70mbs - no customer service - unethically using Covid as a reason to be terrible - basically a bottom feeder of a company
Reviewer
Robin
Location
Nottinghamshire
Date
03/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Awful provider. I originally signed up with them because they had a signup offer going with British Airways for bonus Avios if you sign up for their Fibre package. I figured SSE were middle of the pack so how bad can they be and I could use the Avios so signed up.
I got an e-mail saying SSE will take care of the switch from my previous provider after a month or so. A month passes and.. nothing. I called them up and get told they don't know what happened but they'll look into it and get in touch. I received an automated text message saying "Unfortunately our automated system was unable to place your order" and the new go live date would be another two weeks.
So 6 weeks later I have Wifi and wait for my bonus Avios. Crickets.. So I call them up again and they say I should contact British Airways. I call British Airways and they say I should contact SSE. I assume the bonus Avios weren't honoured because they were "unable to place" my broadband order. Anyway, getting those Avios was a lost cause but at least I had Wifi.
Spotty Wifi that is fast at times, slowed to a crawl at others. Once I started home working during the pandemic, it became clear that the SSE fibre broadband couldn't handle Skype calls longer than 20 minutes before cutting out altogether.
14 months into my contract, I moved houses. I was told by SSE that they would switch my broadband to my new address in two weeks and an engineer would not be needed. Two weeks comes and goes and no internet. I call them up and they say "Oh, we can only get an engineer out to you a week from now so your broadband will be switched to your new address then..." Three weeks without internet has been very constructive for my home working!
In conclusion, the broadband speed and reliability is worse than I had with Sky or BT. SSE's communication and customer service is awful. And the main incentive for switching to SSE in the first place wasn't honoured. Can't wait for the 18 month period to be over so I can switch to another provider.
Reviewer
Haydn
Location
Leicester
Date
24/12/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Confused to read all these bad reviews only problem I had was the router not being delivered on time other than that the internet has been perfect not slow at all...can watch netflix amazon prime etc. with ease and not that expensive per month
Reviewer
Michelle
Location
Bournemouth
Date
28/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wow, what can I say. Worst broadband provider ever and incompetent liars. My mum was hitting 2 mbps max, which isn't good for me WFH because I use video conferencing. We called to ask them to leave or to fix the issue. Instead, my mother (her mistake) signed up to their fibre (thinking it would be quicker than moving). My mum asked several times if we could leave no hassle if we were happy - he said yes, within 14 days no strings attached AND that it would be done within a week.
In the meantime, they sent an engineer to look at the phone line as that wasn't working. The engineer fixed that and we asked him about why we had only 2mbps and he did some fiddling and fixed it so we were at least getting 9mbps.
Low and behold we call them after a week because we didnt get an email telling us they switched us (as promised, alongside new contract). No contact. We call them and they it will take another week.
2 weeks later (time we could have switched to a different provider) we had to call again. They had switched it, but we were getting NO internet now.
We have been on the phone to them for four days straight. No internet for me as a consultant means I lose out on money. They have not been able to fix the issue and so we tried to cancel, but it turns out the salesman lied to us: we cannot cancel our contract. As I said, my mum asked twice. Remember, he also lied about if they could fix the previous 2mbps and said no - had they done that, we could have at least 9mbps better than nothing.
Disgusting company, horrendous sales team. One lady we spoke to was helpful but that doesn't solve the problem. Wifi is dropping constantly rendering it nearly unusable.
Now they are saying we can only cancel if they don't fix it within a 'reasonable' time. What's a reasonable time to you? Because for me it is unreasonable that I still cannot work 4 days after making a complaint.
DO NOT USE THEM! Don't make our mistake.
Reviewer
Paul Schroelkamp
Location
Witney
Date
23/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was promised speeds of 74Mb/s and out of all the time using SSE only managed a speed of 44Mb/s. And they then had the cheek to charge an exit fee of £84.00.
I would not recommend using their service.
Reviewer
Shaun
Location
Tewkesbury
Date
02/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I only have Broadband from SSE and trying to leave them has proved to be a nightmare. It turns out there is no way to cancel unless you call them (can't email, can't do it on the website), so good luck with getting through on the phone at the moment.
Having thought I'd informed them it turns out I hadn't done it correctly, so received a bill for £39 for the month after I moved out. I finally got through to their customer service and was told I had to pay the bill and I would also get another bill as the account could only be closed from today! When I asked how I could appeal, she said "you can't". I wouldn't touch this company with a bargepole if I were you.
Reviewer
Salih
Location
Birmingham
Date
27/10/2020
Comments:
The worst broadband provider that you can imagine. They are not reliable at all. They kept me waiting for more than a month and then told me that I need to wait another 12 days for them to connect me a new phone line bcs they didn't realised what I ordered at all. And customer service just keeps saying sorry and not creating a solution at all. Not help full. Do not ever trust and wait for them they are totally scam.
Reviewer
Nathan
Location
United kingdom
Date
20/10/2020
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
5.00 stars
Comments:
I took up SSE between 2016 and 2017, moving from sky. They have a particularly good offer at the time for FTTC which was very impressive. The service however was a bit of a disappointment though, I did try and leave the contract initially, but the penalties were far too great.
The first thing you have to know about SSE is that none of the network is owned by it. For all suppliers on BT lines this is the same as Openreach owns the physical network however other supplier out of the exchange traffic is sent over its own network. In the case of SSE it goes out via Daisy networks which is reselling to SSE. In a nutshell, Daisy are an appalling company, they sell cheap but restrict traffic a lot, they block ports, VPN's and they also do not have a large amount of backend capacity. Over the years it has been the only supplier where I have routinely got download speeds less than the sync speed of the line.
Moving onto support, it was nothing to write home about, in my mind I had made the mistake of going for a cheap service therefore it was my fault, this is all I could expect. Slow call response times and often first line call handlers who cant really appreciate the nature of the issue.
I left as soon as my contract was up, something I do nowadays is check if the ISP is just as reseller of daisy and then avoid if they are.
Reviewer
Peter
Location
Sheffield
Date
15/10/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Just perfect! Promised frustration free broadband, got frustration free broadband. They send an engineer from Openreach to my house to fix the line on my first day of contract, before I even mentioned to them that it's not working - something TalkTalk has not been able to do despite WEEKS of constant complaining! Honestly, save yourself the pain of a slightly cheaper provider without any service, totally not worth it. Choose SSE.
Reviewer
Lewis
Location
Bucks
Date
14/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Extremely poor customer service - passed from pillar to post with excuse after excuse. Slow and unreliable internet with no support. Would not recommend.
Reviewer
Jerry
Location
london
Date
13/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The home moving service is absolutely rubbish. Notified them 1 month before the move, but 3 weeks AFTER I move to the new home, I still don't have access to the Internet. Had to call them dozens of times, and the only answer is they don't actually work on the linework, it's all Openreach's fault and it has been delayed.
Due to the COVID situation, I have to work from home full time and can only mobile data for that! Not mentioning any other activities need broadband like TV/gaming etc.
Reviewer
George greig
Location
Inverness
Date
11/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Every night my speed gos down now tonight no internet at all this is 4th time in last 2 months think I need a new supplier
Reviewer
Michael Douglas
Location
Edinburgh
Date
09/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst IPS I've had the misfortune to use. Usually an IPS will have good internet, but bad customer service, or good customer service, but slow internet or faulty equipment. SSE is bad on all fronts. The worst customer service. It was so bad that even their automated password recovery email didn't work. I emailed them 6 times to try and get into my account, and they didn't reply once. I was locked out of my account for 6 months. Long waiting times on the phone just to get hung up on by rude agents or faulty connections. Worst of all was the broadband. It was so inconsistent, I'd have drops outs at least once an hour, forcing me to reset the router. I spend hours, checking all the device drivers, forwarding ports, and troubleshooting wireless receivers because I was in complete disbelief that any broadband connection could be so awful. The moment I switched to BT every single problem I'd had with my internet, even the ones I hadn't suspected were related to SSE went away. Every. Single. One. Do NOT use this company, no matter how much they try to sucker you in with savings. My phone gave me a better internet service.
Reviewer
Carol Addison
Location
Spalding
Date
25/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
I signed up with SSE 5 months ago in a new area. The first 3 months were great - good speeds, no issues. Then in August my broadband went down for 2 weeks. It took 3 calls, waiting for about an hour each time, before the fault was resolved. Now this month it has gone down again for almost 2 weeks so far, still not resolved and no 'updates' they promise you when you call. I'm just totally fed up. It's so stressful and time consuming dealing with this...
Reviewer
Brendan
Location
Essex
Date
16/09/2020
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Oddly after multiple attempts at calling and waiting, I got through to a perfect Customer Service rep
She explained my Billing
SSE being a big company has poor Front end IT and user interface (especially Utility firms)and leaves many confused about billing - the Online experience for SSE, once into ones account is very poor. Big companies suffer from this because of very poor and dogmatic myopic hiring protocol and not thinking outside of the box, thats why I stay small and nimble.
So SSE is not specifically different but could improve significantly.
Reviewer
C Williamson
Location
Shetland
Date
28/08/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I am approaching the end of a two year contract. When I signed with SSE I was regularily achieving speeds of 74mb as I am very close to the cabinet. At the time SSE used Daisy to provide the internet to its customers and there was no issue and good overall speeds. However a good way through the contract SSE moved providers to vodafone and there was an instant reduction of speed down to around 22mb. I have a "fing box" connected to the router that does periodic automatic speed checks and records the speeds and the provider connected to, it showed a speed drop overnight that has never recovered. This was pre-covid and during the peak of that the speeds understandably, perhaps, dropped even further but reached the point where watching you tube required to reduce the quality to 360p if you were to watch videos at all. The speeds have recovered back to the 22mb or thereabouts but has never reached even close to the speeds that Daisy provided under the guise of SSE at the start. Definately time for me to move on
Reviewer
Alex
Location
Essex
Date
19/08/2020
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Broadband is ok they are a reseller of Vodafone broadband. So if your a Vodafone customer go direct for broadband as you will get a better discount.
Reviewer
James
Location
Sussex
Date
18/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Absolutely conned by this company. Their broadband was probably the best I have ever had, but towards the end of my 12 month contract I got a letter to say that my contract would auto renew to the most expensive of 3 package options unless I phoned and asked for a different package. I phoned up with the intention of asking for the cheapest package (I don't use the internet a huge deal) but the number quoted multiple times was an invalid number. I made a complaint on their website and about a week later some fly by night bloke phoned me to apologise and chuckled to himself about how rubbish his own marketing team is. He said "I think based on your usage you should be on the cheapest package" and I agreed. I thought the problem was sorted, but a month or so later I looked at my bank statement and had been charged for the most expensive package they do, he hadn't changed a thing. I raised a complaint 2 weeks ago about this. Not heard anything. Considering whether I can recoup the money via the small claims court or some such avenue.
Reviewer
Nathan
Location
Manchester
Date
18/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT GET SSE
Worst wifi ever goes off at least 5 hours a day cant get hold of them if It does go off still send me Bill's after no internet for 2 weeks
DO NOT GET YOU WILL PAY MONEY FOR THE WORST SERVICE I HAVE EVER SEEN IN MY LIFE DISGRACEFUL
Reviewer
Ruth Buckley
Location
Stranraer
Date
05/08/2020
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Upgraded to fibre19 from adsl only received for 48 hours can't get answer from customer service phone line after several 1 hour calls from my mobile sent complaint emails got no answer so can't report the fault 6 days later still no signal and no answer from sse I have walking difficulties and rely on the Internet I am at my wits end they have not held up there side of the contract
Reviewer
Ren
Location
Aberdeen
Date
04/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wanted to cancel my "no-fixed term" contract and was told I could get a discount. What I got instead is a new 18 month contract, but was only told I am getting a discount! Now I'm having to pay cancellation fees due to not being aware of the new contract.
Reviewer
John Monaghan
Location
Crieff
Date
20/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Worst service I have ever had the do not answer emails
Have had problems since 2018 broadband connections
Cutting off all the time very poor customer service
For disabled OAP
Reviewer
Dimi
Location
Bristol
Date
16/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish! Rubbish service. Pricey... never, ever again!!! Extra charged. DON"T EVEN THINK TO SWITCH TO SSE... you will REGRET! 100%
Reviewer
Richard
Location
Partridge Green
Date
13/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
We've been with SSE for a couple of years and their broadband has been a little patchy with the router dropping out every now and then. However last Wednesday night it dropped out and has not been back since, apart from a brief period over the weekend. We phoned last Thursday to be told it would be referred to their technical desk, and they could give no timescale to be resolved. Phoned again this morning and I was told the same, and the reason they could not give a timescale is because they are just getting set up for people to work from home! Nearly four months since everybody else did so. Service from them is non-existent with no emails or calls replied to. Avoid at all costs!
Reviewer
Angela
Location
Knutsford Wa16
Date
12/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My internet stopped working I called them, it took one hour for somebody to answer the technical team could not do anything, two days later the internet started working. Four days later it kep cutting out again whilst I was in the middle of a zoom meeting for work. This keeps happening every day. Friday 10 July 20 it went off again and not come back on again. It has cost me money on my phone to pay for more data. SSE you need to sort this mess out!!! I will have another stressful day Trying to contact you to sort yet again the same problem !!! Wake up !! You will have no customers left
Reviewer
James
Location
Wales
Date
09/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
I am at a loss how bad the customer service at SSE is. The lack of communication on the process of moving home is non exsistent. When you do receive an email its most likley got the wrong information and irrelevant to the process. Whats really frustating is waiting approx 20 mins each time to get though to advisors who cant really tell em anything to then say they will call me back and never do. I have raised a complaint bt have received no official response in how they are going to deal with the situation. They may be cheap, but its for a reason.
Reviewer
Ray
Location
Cumbria
Date
08/07/2020
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
My first time with SSE was brought to and abrupt parting of the ways by a house move. Overall at the time I was pretty happy with them. The accounts system was one of the best I had come across, never as mistake, an overcharge, nothing. Support at that time was pretty brilliant if you could not get through the automated system asked if you wanted a call back and gave you an approximate lead time, and it worked, brilliant! The only downside I recall was the fair usage policy, which quite simply was not fair and caused a lot of frustration at times and up to the time of writing is still sadly in place. I tried to transfer my account to the new address but was informed they could not supply to that address at that time.
I tried 2 other broadband suppliers, neither one up to much. I won’t name them here.
(But they were Sky and Plusnet)
Later SSE became available. So this is my second time with them and my 18 month agreement has come to an end. I have sadly made the decision to move on. The systems and accounts department are still solid. As far as support goes the automated call back system is no longer there and your stuck with the endless wait times, though the staff have always been helpful. I have been on a supposed 35mb fibre connection which for the most part seems to operate between 8mb and 20 mb and the test were run in the main via ethernet cable. I understand that they are thinking about moving over from unlimited broadband to truly unlimited. I f anyone from SSE happens to read this I would like you to know how much you have got right and to thank you for it. What a shame!
Reviewer
Harold
Location
Worcester
Date
07/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SSE seem to think that Covid is a good excuse for no internet or very slow internet. Tried to phone may times no result tried customer service same result. I would advise you not buy if you do you will disappionted. It would be worth paying 120 pounds to leave
Reviewer
C L
Location
croydon
Date
07/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Exasperated . Accept Covid has caused service issues but SSE online information is poor, the accounts page is lacking clarity and there is no way to check what your current Broadband deal is and when it expires and if SSE have carried out a renewal.
Their packages have names but these are not named on the SSE Deals page . My latest Bill does not explain if my new deal has been activated.
They have not responded to my emails.
Very disappointed, they do not give enough info online for me to resolve my problem.
Reviewer
James spencer
Location
DAVENTRY
Date
02/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking. Was fine when 1st went in but a month later the blaming covid for slow speed. We pay for upto 70mbwe were averaging 34 mg and that was fine. Suddenly were on around 4mg bearing in mind we have 2 kids and out TVs are all internet service providers and rely on good speed. Have contacted sse and not a thing been done or said. Got to an escalation point yesterday and we have escalated it but they just dont give any cares at all. We will be leaving sse and not paying to do so as there not proving a service we pay for. Dont bother people its shocking
Reviewer
Andrew
Location
Gloucestershire
Date
30/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
The service has been fine. But a fallen tree has severed my line. Openreach cant repair it until SSE contact them. I have been trying to get through to them for 2 days and have so far spent 4 hours waiting with no answer and no response to emails or anything. They are a disgrace.
Reviewer
Rich West
Location
Cornwall
Date
29/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE SSE!!!!! after installing router we have had a few days of poor quality internet, then nothing. its been over a week with no internet, no customer service, you wait hours to speak to someone and then the line goes dead. no answer over and over again. Repeat DO NOT USE SSE
Reviewer
Fiona McCormick
Location
65 Orchard House, Orchard Lane,Alton Hampshire
Date
24/06/2020
Comments:
I have been waiting to speak to engineer about my mobile Broad band I have been waiting for 1 hour to day to get through and one Hour yesterday.It is just disgusting I have No Internet on my Mobile Phone without which I cannot access My Train Card App.
Reviewer
J George
Location
Dundee
Date
24/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cheap and nasty .you get what you pay for. We were with BT for 14 years with minimal issues. We switched over to SSE for price reasons and sure enough we have a never ending problems. It takes on average 40 minutes to reply any customer service phone lines. I would avoid this like the plague if you’re looking for a broadband provider
Reviewer
Dan
Location
Stalbridge Dorset
Date
19/06/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Our fibre broadband stopped working, so once I got through to an operator (20 minutes wait at peak time) she was very helpful, patient and being an English call centre, there was no issue with understanding each other. She talked me through making several address changes in my routers settings which took a while, but she waited until I had tested the fix and all is well again.
I've had 3 occasions now to contact sse broadband with issues over 3 years, and all 3 times their level of service is excellent. I left BT because I found their customer service non exsistant and they caused me a lot of stress, sse customer service is a credit to them and is why I'm writing this review.
Reviewer
ITGuy
Location
Portsmouth
Date
31/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We've had SSE fibre ultimate for around 4 years now. Compared to the virgin product we were on previously, it is flawless.
In 4 years we've experienced 2 drop outs that lastest all of 5 minutes each. We have never experienced any throttling or peak usage and during lockdown with heavy working from home (I work in IT and spend 10 hours a day working remotely and on video calls). When we were with virgin the service here was terrible, packets constantly being dropped and peak time usage really effecting video streaming and general browsing
A lot of reviews on here are from customers who probably do not have a decent BT line to their property or have localised issues with the BT network. No matter was provider you were with, you would have experienced the same issues.
Overall, SSE is cheap, reliable and quick.
(I'm also an ex SSE employee who hates this company with a passion)
Reviewer
Simon Constable
Location
Wolverhampton
Date
27/05/2020
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband keeps dropping, calling call centre, THEY ACTUALLY CLOSE EARLY EVENING!!!! Can never get throught to them.
I tried live webchat....HA!!!! I was number 1 in the queue for over an hour.
My speeds were eventually down to 3...yes 3mps.
Awful.
Reviewer
FJE
Location
Almondsbury
Date
27/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent customer service: Called the faults tea
And an advisor answered within 2 minutes. The lady established Remotely that the fault was external and arranged with openreach to have the fault fixed within 48 hours. In fact the connection was up and running within 6 hours. Thank You SSE!
Reviewer
Geza Szent-Andrassy
Location
Wilmslow
Date
16/05/2020
Ratings
Satisfaction
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Customer service is terrible. 2 months after moving out and terminating the contract they are still sending bills.
Reviewer
Darren McAleese
Location
Freuchie, Fife
Date
10/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So we went through Uswitch as recommended by a friend and up popped SSE with the best deal, contacted them also and decided to take out the “Unlimited Fibre” package which is speeds up to 38Mbps. At the start it was ok speed but not great ranging between 14Mbps - 18Mbps and as the months went on it then began to decline at a steady pace we are currently 10 months into our 18 month contract and we average between 1Mbps - 2Mbps with an average upload of 0.5Mbps. Broadband is absolutely atrocious, the worst we have ever had. We where told to expect some issues with speed and connectivity from time to time but this is a joke, told that if we wanted to cancel we would have to pay a colossal sum of money to make up for the months remaining that SSE will lose out on. We currently pay £23 a month but this “Unlimited Fibre” is normally a £47 per month package.
Reviewer
Marc Maguire
Location
South Shields
Date
06/05/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been waiting since 24th April for connection still waiting (6 may) !!!
Phoned customer service they put you on hold then either cut you off or put you on answer machine ,,,, disgusting service please avoid !!!
Reviewer
David Richie
Location
Fortrose
Date
05/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Customer service is terrible. Connection would often cut out for short periods, no problems 2 weeks out since switching to a competitor. Still sending me letters and bills after switching.
Reviewer
Terence whiteside
Location
Manchester
Date
04/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Most trouble free broadband switch ever.Router arrived 2 weeks before date.Previous provider switched off on the dot.Plugged new SSE router in first thing in morning,and away it went.credit where it's due.thankyou.
Reviewer
Malcolm Roberts
Location
Bridgend, South Wales
Date
02/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Word of Advice - AVOID THIS COMPANY!
Never had a reliable connection and speed were less than contractually obligated speed.
Complained several times, no resolution.
I am taking them to the Regulator as they say I owe monies out of contract which they breached.
Good luck with that SSE, you wont get a penny out of me!
DO NOT USE!!!
Reviewer
Grant
Location
Perth
Date
01/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was good to start with but been gradually getting slower and more frequent disconnections and now the superfast fibre is just a distant memory. Can`t get through to customer services. Waste of money. Better off sticking to BT.
Reviewer
Denisa
Location
London
Date
31/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
THE WORST BROADBAND PROVIDER!!!
THE WORST! LOW PRICES FOR LACK OF SERVICE!
They said I owe them £120 because I’m leaving
I had NO BROADBAND CONNECTION SINCE THE START!
SENT ME MISLEADING LETTERS SAYING IM SPENDING TOO MUCH ON PHONE CALLS
I HAVE NEVER TOUCHED THE PHONE
After 40 minutes of waiting I have spoken to Katie on the phone yesterday and cancelled my DIRECT DEBIT WITH THEM WITH THE BANK AFTERWARDS and was told by the banker himself that this happens a lot, especially coming from SSE!
I WAS TOLD I WASNT IMPORTANT BECAUSE I’M NOT VULNERABLE but me and my family ARE!
They told me that I WILL HAVE TO STAY WITH THEM FOR THE NEXT 60 days to clear the charges.
There was no questions asked about my state and my lack of vulnerability was assumed.
DONT JOIN THEM!
They don’t care about customers!
They only care about money!
THEY LIE!
Reviewer
Liam
Location
Edinburgh
Date
16/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Avoid them at all costs, below average broadband with no customer support.
Reviewer
pierre
Location
High wycombe
Date
10/03/2020
Ratings
Speed
2.00 stars
Comments:
Terrible stay far away
Reviewer
GSK
Location
Norfolk
Date
09/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It states on the router box "Welcome to frustration-free broadband from sse". Whoever wrote that and gave it the OK were a pair of comedic geniuses. Still waiting for it to go live, been told we have to wait for bt and they have no idea when it will be switched on. Ultra fast broadband just came to a sudden stop.
Reviewer
Ian Trotter
Location
Wantage
Date
08/03/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Properly awful. I've been in touch any number of times with the customer services and simply not interested in improving the service. Constantly bleating about how many devices are registered on the router.
Yes, we do have a reasonable number of devices 9 but clearly not all being used at the same time!
Can't wait until the contract finishes then back to Vodafone!
Reviewer
Elizabeth
Location
Caerphilly
Date
02/03/2020
Comments:
Absolute rubbish! Gutted I opened an account with them, internet is shockingly slow, only works in some rooms not all through the house. Not had any internet for 5 days now tried everyday for hours and hours get through to someone and end up getting passed round all these different people who can't help. IT'S AN ABSOLUTE JOKE!!!! The fact that there wasn't one person out of the 5 people I spoke to that could help. On hold for hours also. Customer service is shocking, well I don't think there even is one tbh! SSE you're a joke!!
Reviewer
RP
Location
Midlothian
Date
22/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have had no internet service from SSE since 14 February 2020. Despite multiple calls, SSE has been unable to fix the fault.
They have said that SSE appointed Vodafone as their new phone and broadband provider in September, and all customers underwent a migration from BT/TalkTalk to Vodafone in recent weeks. The migration failed for the TalkTalk service. We were first told we were the only customers affected, then informed there were 40 customers in this situation. The latest we have been told is that about 2,000 customers are affected. We understand that SSE have a review meeting on 24 February to find a way out of this. Has anyone else got further information or been told differently?
Reviewer
Euan
Location
Scotland
Date
21/02/2020
Ratings
Speed
3.00 stars
Comments:
In the two properties I've been with SSE, the first time it took 10 weeks to get connected. In the second property it's now been 3 months since my go live date and still no internet.
The internet was pretty standard while I had it, not good or bad.
If you can ever get through to the customer service team, they are pleasant, but ultimately pass the blame off of themselves. Would happily pay a few £ more than be waiting over 3 months for internet. No compensation offered.
Reviewer
David Cashmore
Location
Thirsk
Date
19/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My SSE Internet went off late one evening almost two weeks ago. The status light on the router was a constant red and the Internet light was flashing red. I telephoneed SSE early the next morning. I was asked to carry out various tests on the router (including a pin reset), which I did but it made no difference. I rang SSE each day for a week (after waiting up to 30+ minutes to connect with an agent, I was again asked to carry out various tests from my home. Additional tests were carried out by SSE agents. Eventually it was decided I needed a new router. This was sent one whole week after my Internet stopped. I connected and set up the new router, following the instructions to the letter. The instructions said if this doesn't resolve the matter, phone the SSE helpline, which I did. After more discussions with SSE agents it was decided I needed an Openreach engineer visit to check the lines. SSE then told me that Openreach needed the MAC code of my new router, which I gave them. I later got a call back from SSE saying Openreach claim their lines are working but the router is "stuck" in "config" mode. I don't really know what this means so I asked to speak to an SSE manager. The manager said he would talk direct with the Openreach technical people to see what was going on. The manager later called me back and said the problem was due to SSE rolling out a change or migration from its current suppliers to Vodafone causing the routers to malfunction. He said technical teams were working on fixing this problem. When asked he didn't know how long this would take. Reluctantly I said I would stay with SSE for a few more weeks, because I was told changing suppliers would take 17 to 19 days anyway and he thought the problem may be solved by then.
If this is a National rollout by SSE, had anyone else experienced this problem? My 18 months contract with SSE is only about 9 months in. I am still paying SSE for a service which I am not receiving.
Reviewer
Bee
Location
South Wales
Date
19/02/2020
Comments:
Terrible. NO STARS. I applied for 'fix & fibre' on October 24th 2019 when I completed purchase of a new flat. I was advised it would be 2 weeks as no phone line.
After many calls, emails, FB messages to customer services over the next few weeks and constant requests from them to supply postcode and 'we'll get back to you in 5 days' which they never did, I finally, early December, got a reply from a customer service agent.
I dealt with a very helpful agent who informed me that for some reason my order had been repeatedly cancelled. She tried to reinstate it but it got cancelled again.
To cut a long story short, I told her not to bother anymore and went elsewhere. She promised me £30 compensation to close the case.
By early February, this had not turned up. I emailed her twice but no answer so either she has left the company or it's now well outside her ability to do anything.
I have submitted a formal complaint. The response was 'we'll get back to you in 5 days'.
Still no reply 2 weeks later and still no compensation.
Meanwhile, they have garbaged my address to a different place up the road and it is only thanks to the postie that a couple of things - including a router sent AFTER I cancelled everything with them turned up. I don't know whether the compensation went to this garbled address and got snaffled by whoever lives there or whether it has never been sent.
I do not understand why they have the correct address for the electricity supply (about which I have no problems - yet) but a garbaged address for the broadband element.
Let me be clear, I do NOT WANT their broadband now having had so many problems, and am very happy with my new provider.
Reviewer
Clint avery
Location
Nantyglo
Date
18/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After a complaint to sse for 9mps I was getting on ultra fast broadband of 63mps I sighned up for this is a bit of the managers response,SSE don’t sell on speed, we sell on package and there is some information around the parameters of that on the website. WIFI is also not included in our terms and conditions as a guarantee. That being said even if I wanted to investigate the speed fault now for you I can’t as from midnight tonight we won’t be your supplier.
Reviewer
Ricky
Location
Llanharan
Date
17/02/2020
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Most people come here and react in a negative manner, Most of their issues are down to user error.
SSE has been great these last few months, Speed hasn't dropped from what was promised, I can also double my fibre speeds to 76mbps for an extra 3 quid.
Reviewer
Makl
Location
Bridgend, South Wales
Date
12/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away from this company. Initially, for the first 60 days I had excellent fibre broadband speeds 40mb down/10mb up. I had no reason to leave under their '60 days happiness guarantee'.
Since the first two months have passed I am now experiencing multiple days without internet and the times that they decide to connect me I am only getting 4mb down. This is clear breach of contract of the minimum speed that was agreed by both parties.
The customer service is rude and ignorant, numerous attempts to fix this issue have failed and they have stated it is due to my equipment. This is not the case.
I got the account credited £5 to 'buy a new microfilter' when there is nothing wrong with the one I got.
If you want a reliable Internet service with top consistent speeds, then please do not waste your time with these incompetent cowboys.
Better off looking elsewhere.
Reviewer
Mr Clint avery
Location
Nantyglo
Date
09/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Being on ultra fast broadband estimated 63mps I've been if lucky 7mps been over a week complaining nothing has been resolved ,sse didn't tell me there broadband runs on vodaphone network so that explains quite a bit ,my opinion it's to steer clear of sse broadband as you will be paying for a service you won't be getting and then have to send speed tests every hour before thay do anything if thay haven't got days off here and there been over a week and still sse haven't contacted vodaphone to find out what's going on I'll be leaving and will not be paying anything for leaving either
Reviewer
James
Location
Bournemouth
Date
08/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Moved into property 2july couldn't get internet until early October. Now have to move and been charged £55 plus £6 plus final bill...robbers
Reviewer
Mrs S
Location
Wiltshire
Date
07/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Our broadband went down about a week ago. I've waited on hold for 28 mins, then 15 mins but no reply. Emailed customer services a couple of days ago and no reply there either. This is likely to end up with the Ombudsman, so I'd also recommended avoiding this supplier.
Reviewer
Reviewer
Location
London
Date
31/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgraceful, Unethical company that preys on vulnerable people
In Oct 19, I placed an order for broadband. I lawfully recorded the call in which we agreed the start date. I made it clear I have a life-threatening medical condition. I also stated I require all comms in large print.
SSE subsequently cancelled my order for reasons unknown and failed to resolve the matter to my satisfaction. So, I cancelled well within the 60-day Happiness Guarantee, which states you can cancel free of charge.
Following cancellation, the company sent me a barrage of small-print letters it knew I could not read. Since there was no need for contact, I wrote to head of complaints asking them to cease contact. Meanwhile, I received a threatening letter telling me I still had to pay all bills!
In response, I made a subject access request on Nov 19 asking for the contract that serves as the legal basis for any charges they planned to generate. They never responded thus breaching their statutory obligations under the DPA.
Yesterday I came home from a hospital appointment to find a demand from SSE for payment within 7 days! SSE has generated a demonstrably fraudulent bill since I don’t have a router or a land telephone and they haven’t been able to provide a contract between us (because there is none, since I cancelled).
As a direct result of SSE’s behavior, my condition has deteriorated and I have stared suffering seizures. I have also had to stop the potentially life-extending treatment I was on because my doctor advises it cannot be used in the presence of heart palpitations – which I have suffered since receiving the fraudulent bill. So SSE is literally putting my life at risk.
SSE staff are happy to lie and mislead customers in the full knowledge I am recording the call. My evidence proves my case unequivocally and I am confident the Ombudsman will find in my favour, but meanwhile SSE is going to keep demanding money and adding late charges, potentially ruining my credit rating.
What a way to treat a vulnerable customer. SSE is an utter disgrace. Due to the extenuating circumstances, even Ofcom has intervened – they don’t generally get involved in complaints but they have instructed SSE to stop harassing me.
Please, stay away from this dishonest, unethical company and if you do have dealing, record all calls. It is lawful so long as you tell the at the outset you are recording. I thank god I had the foresight to record all calls
I have provided the Ombudsman with full medical evidence to back up my claim.
Reviewer
Chris
Location
Lancaster
Date
18/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Due to transfer to SSE on 27 the December but still no connection ( 18th January ). Long waits on phone - 45 mins to an hour. No proper explanations or time frame for start of service. Utterly dire . Avoid at all costs . Back to Vodafone for me .
Reviewer
S Patel
Location
Wigan
Date
04/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give zero stars that would be too many. Takes on average 40 mins to answer the phone lines. I switched in September and still awaiting my phone number in Jan 2020.
Avoid this provider at all costs as they simply haven’t a clue
Reviewer
Ovi
Location
Sutton
Date
29/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appaling SSE! Keeps dropping off although I am in area of at least 12Mbps. The connection to internet with them is like a yo-yo. On-Off permanently. Imagine doing on-line banking using these useless people !
My advice to everyone. Discard this company. They don't know what are they doing.
Reviewer
Rachel
Location
Mansfield
Date
28/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet is constantly going on and off at any random moment and restarting itself. Internet also switches off whenever a device connects to it. Customer service only open 8-8. Would not recommend at all! Awful internet connection.
Reviewer
Deano
Location
Cumbria
Date
27/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I’ve been with SSE since April 2018 when I relocated from Yorkshire. I cannot fault the service I’ve received.
I constantly achieve the average speeds advertised and am on a rolling monthly contract so if I wanted to (which I don’t) I could cancel with no termination fee.
There have been occasional outages, but these were rare and beyond SSE’s control as large geographical areas were affected at the time.
I’ve always got through to customer services without too long a wait and have found them to be very courteous and helpful, on the rare occasions that I’ve had contact them.
I live in a smallish village in Cumbria so I’m not sure if this is why I get such good service, compared to bigger conurbations where demand for internet services may be higher.
WiFi coverage is good with just 2 blind spots in a 4 bedroomed detached house.
Value for money has always been good.
I did however change the DNS settings on my smartblu-ray player as I began to have problems streaming when using SSE’s DNS address, I expect they were traffic managing, however my service has recently been upgraded to truly unlimited with no traffic management.
I’ve done regular comparisons with other providers but haven’t changed because the costs savings would be minimal and why risk going with another provider when I’ve received such a good service?!
Reviewer
Jacob
Location
Cambridge
Date
21/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful customer service and broadband is not reliable. After multiple issues we decided to cancel earlier. There is a waiver for the cancellation fee if you’re not happy with the service but they refused to waive the fee as they felt they hadn’t be given a chance to correct the issues. This was after multiple issues. When I checked the internet speed and noticed it was consistently about 1 third of what we’d been paying for I decided enough was enough. So had to pay £172 to cancel a service I wasn’t receiving. Avoid like the plague.
Reviewer
Clive R
Location
Bordon Hampshire
Date
19/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Broadband reliability is awful. Mine has been down for five days. The wait time to contact customer support is at least forty minutes and often I’m on hold for over an hour. When I finally get through they usually refer me to their specialist team who promise to contact me later. They never do (I’m beginning to believe they don’t exist). The last time I managed to get through I was told another THREE days that will mean no internet for EIGHT days. If you need reliable internet AVOID SSE
Reviewer
NAYA
Location
MANCHESTER
Date
12/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TERRIBLE SERVICE AND WASTE OF TIME
Reviewer
DR.RAJA
Location
ALTRINCHAM HALE
Date
12/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Will never recommend
very poor service
broadband suddenly went off for few days and no satisfactory answer from the customer service.
Unable to fix the problem.
Hopelesss service
waste of money and time
Reviewer
Mike
Location
Manchester
Date
11/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Cant fault the actually broadband as ive never had any faults. Mine starts with me and possibly others being ripped off.
Started with moving house,everything went fine.. Smooth changeover, the lot.
until a few months later i rang up to upgrade my broadband.. slightly slower where I live now.
waiting 45 minutes to get through as this is always the case they tell me im already on their fastest speeds.. erm.. obviously not... They dug into it and apparently my package got changed with the house move by who ever done it without notifying me and doing a full change, i.e contract ect so i was never aware. He sneakily upgraded the package so i was getting charged more (probably for his commission) but never actually put it through proper so i never actually got the higher speeds just paid more over the year. Constantly got told I would get a call off sse which never happened. Ive been ringing for the last 2 weeks nearly everyday for an update as to whats happening bearing in mind there is always a 30-1 hour hold times on the phone to be told nothing other than "its being processed". If you've been ripping a customer off that's been with you for a long time you prioritize that problem especially when you've ripped them off instead of worrying about signing up new people for you to potentially do the same to them.
Reviewer
steven
Location
Taunton
Date
08/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid!!! worst broadband provider ever frequent speeds of less than 6mps and when we complained told we were getting 11 mbps which was a total joke as we tested speed hundreds of times and never had any where near this.After we complained speeds got worse on average 4.5 mbps and now we are leaving the internet is far far worse/ unuseable if I could give a minus star rating I would avoid at all cost.
Reviewer
Brian
Location
Nairn
Date
07/12/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Ridiculously Slow Broadband and Appalling Customer Service
In early November 2019 I decided to switch to SSE for my ‘phone and broadband service. Since then I have had issues indicating an appalling level of service.
On 07/11/19 I received a welcome e-mail with 2 attached docs, both of which indicated that I was living in Morayshire, the next County. During a ‘phone call on 25/11/19 I was advised that the wrong address would not appear on important letters. On 02/12/19 I received an important letter from SSE again showing the wrong County.
On Sunday 24/11/19, and without any warning from SSE my internet connection with with Plusnet stopped. This was the first indication that any technical action had occurred.
It took me about an hour on 25/11/19 to get thro’ to SSE. I was only then told that the changeover had actually occurred. The letter advising that the ‘phone & broadband start date “will be” 21/11/19 only arrived on 02/12/19.
Similarly I did not receive the wireless router in advance of the change. It was delivered on 27/11/19. I had been without any internet service for three days.
Since setup of my broadband on 27/11/19 my download speed has consistently been below 3Mbs and sometimes lower than the upload speed. Three requests to improve this have, to date been ignored. To avoid long waiting times on the ‘phone, two have been by the on-line query/complaint form and one has been by e-mail to SSE Broadband Enquiries.
Having used broadband for 10 years at, or near, my current Postcode address I know that I can get much higher speed. I am convinced that SSE have artificially degraded my connection and that they have, so far, deprived me of the proper and normal speed available at my address.
Reviewer
Simon
Location
Kingston
Date
05/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Serious failings in the management of the business and customer service that make it not fit for purpose and not a reliable operator. After receiving an email advising that we would have an ‘upgrade’ to our service, we have been informed that SSE have a ‘known problem’ and hope to be able to rectify the issue within 48 hours or c96 hours from when the problem started. Try calling them? They aren’t available in the evenings until 8am in the morning. No website cover for the big transition project. Try emailing them? A 5 day turn around time? I waited 30 mins to be able to speak to customer services who were useless. DO NOT USE SSE FOR BROADBAND. They are not fit for purpose!
Reviewer
Simon
Location
Peterborough
Date
02/12/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I switched from Sky to SSE it was faster and cheaper, what a mistake, i have been with them for 3 months now and the broadband keeps crashing, up to 30 times a day I sat in one day and watched it. I work on my laptop and every time the broadband goes down i lose everything. But here is the best bit, try and get in touch with customer service. 9 times i have called and i waited up to 45 minutes a call, i have had one email back from them saying call after 6pm, its still the same, no one answered. Customer service is rubbish and so is there broadband..I have told them i will send the router back and cancel my direct debit. Terrible service SSE.
Reviewer
Guy
Location
Reading
Date
30/11/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
WARING! Worst broadband provider.
All the reviews you have read are correct an acurate. Avoid at all costs. You have been warned.
Reviewer
Phil101
Location
Portsmouth
Date
27/11/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Promised average 35 Mbps speed, but is now always UNDER 4 Mbps!! (When I could still cancel the service, the speed was around 30 Mbps) Constant delays to get the service running, I had to register online FOUR times because of 'technical' errors. The first engineer to install was rude and didn't do it properly, had to get another to re-do it.The customer service was always very nice, but actually, nothing gets done!!! Connection cuts off every few days for no reason. It's a cheap deal because it's a cheap, unreliable service.
Reviewer
Reasonably patient normally
Location
Suffolk
Date
20/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Truly awful. We have been with SSE for years with electric and gas and have never had an issue. Three months ago I asked SSE to supply our broadband. All online stuff was completed and they sent an email asking me to complete my registration.
Now, every week they sand me the same email saying I have not completed my registration and I need to, then they say I am registered and they do not have my full address so I need to reply to the email with my full details. Which I do. This triggers an email that says this email address is not monitored.
A few days later I receive another email reminding me to register for my broadband package.
Three months now without broadband or phone line and if I call them there is a hold message saying it will be over an hour to talk to anyone or I can request a call back. I have requested 4 calls back now and received none.
Truly the worst customer service I have ever seen anywhere. Ever.
Reviewer
RuralBroadbandUser
Location
UK
Date
15/11/2019
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terribly slow broadband, typically takes 10-15 seconds once clicking a link on google to the page opening and often just does nothing and freezes. It may be 50% cheaper than BT but, from my experience, the saving is painful. Personally, I would avoid.
Reviewer
John Milbank
Location
Stevenage
Date
12/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
At first the service was excellent. At the end of the contract I was robbed. Asked for a new contract. I now find that in the evenings it is so slow I cannot get e-mail. I am supposed to be on a 35Mb/s fibre service. They recently fired a lot of staff, hence the poor service. I have allready switched energy companies. I will switch phone and internet companies as soon as possible. I suspect they have a new boss who is killing the company.
Reviewer
Dawn
Location
County Durham
Date
06/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Am 'live' today. Or would be if the router arrived which it wont for at least 3 days so I don't have internet access. Thanks for nothing sse and once I'm set up I'll be cancelling.
Reviewer
Andrew Hollister
Location
London
Date
02/11/2019
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
SSE are reselling a poor service from BT/Openreach, which was OK. Website and customer service is poor. No other way to contact them but by phone which took 20 minutes. Then put on hold and finally cut off. Very poor aftercare service.
Reviewer
Reishni Wyke
Location
Staffordshire
Date
01/11/2019
Ratings
Satisfaction
5.00 stars
Comments:
I was a bit worried when I signed up for ssc broadband, as Iv read some of the reviews.
But I'm pleased I ignored the bad reviews and carried on with my contract, the service I received was excellent and the broadband was spot on, it came live early morning as I was expecting it to be late evening.
Happy customer
Reviewer
Rachel
Location
Argyll
Date
30/10/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
We switched to SSE broadband a year ago and have had no problems. The speed we get is low - but that is due to location - it is actually slightly better than we were getting with our old provider and is enough for our needs - general internet use and Netflix etc. Customer service is excellent, response time to logging a phone outage was very good, the service has been very reliable. I'm very happy with SSE.
Reviewer
Sha
Location
Peterborough
Date
09/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
The worst customer service.
Even after getting the confirmation of closing my sse account, the sse company carry on taking money and stole money from my bank account which left me in big trouble.
Reviewer
Barryhercules
Location
Warwickshire
Date
28/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Avoid!
I am still waiting to be connected over a week passsed my transfer date! Takes ages to get through to anyone in customer service and when I do there is no resolve. How can companies get away with this?! If you purchase a product then you expect it to be fit for purpose. In any other area of retail this would be addressed and sorted. Disgusting.
Reviewer
Toby
Location
Sheffield
Date
26/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I do not think it is possible to put into words just how strongly I am urging the reader of this review to not sign up to a broadband contract with SSE. Find a different provider! My connection was due to go live 3 weeks ago now, and I still have no internet. I have spent hours over the last few weeks on the phone to the helpline, and most of that has been on hold. Be ready to be on hold for about 30 minutes before you get through to anyone. Then you will have to explain the problem again from scratch. Then you will be told to carry out some new check on the connection, probably one that you have already been asked to carry out several times before. Sometimes they will actually be proactive and phone you, but the person will have information about a week out of date and will be mystified at the fact that the thing they have called you about has now already been checked. The latest update is that they want to schedule their second engineer visit. Why this is required when the first engineer told me that they had tested everything at my end and found no problems, no one so far has been able to adequately explain. They want me to take another day off work. Should I change provider? There is apparently a chance there is a network problem which would go with me to a new provider, but I was still tempted to do so for the chance I got a more competent help service.
Fortunately I have now discovered that I can get fibre broadband installed in the property, so I will be doing that. I pity anyone in this position who does not have that option.
To sum up, sign up to a broadband contract with SSE at your own risk!
Reviewer
Simon
Location
Northumberland
Date
25/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The slowest and most unreliable broadband ever! When contacting them they say it's fine their end and don't know why it's bad my end! Useless!!
Reviewer
Sandy
Location
Horsham
Date
23/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet outage is now a joke. 1 year ago, it was 1 a week, now it’s 5 times a day ranging from 5 minutes to many hours. Complained, and of course, no reply.
Reviewer
Hayley
Location
West Midlands
Date
18/09/2019
Comments:
This is the first time I’ve ever felt the need to leave a bad review but honestly this company is awful. The internet hasn’t got one day without at least one issue. Some days it would go off and not come back on for days. After repeatedly phoning customer services they had these two cracking bits of advice...1: take the fascia off the box and use the lead that way, we told them we have a crawling baby and that’s not a safe option and plus it’s a stupid option at that. 2: plug the laptop, PlayStation etc directly into the router with and Ethernet cable, which would mean us all huddled together in the hallway to be able to use our devices like the good old dial up days! Except this isn’t the good old dial up days it’s a time where you pay 28.99 a month for broadband and expect at least a half decent service. I’ve lost work, gone days without internet and still been charged on numerous occasions and at this current moment I’m trying to leave a bad review which took 20 minutes just to get on the page. Moving back to Now Broadband, they were brill. If you want a rubbish service that cannot go one single day without an issue and ridiculous customer service then SSE are the ones for you. If I could leave no stars I would have!
Reviewer
S Lee
Location
London
Date
13/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had to ring twice before receiving my router. Then received router 3 days after my internet service started.
I then cancelled the contract having been advised by SSE Talk that no exit charges would be levied if I cancelled within my "happiness" period (60 days within service date). But they still tried to levy extra charges 1 month after my cancellation.
Also, after having called and emailed them several times, I am still waiting for the prepaid envelope they promised several times for returning the router for which they threatened a further charge. Talking to the complaints manager was equally useless.
Reviewer
David Dunlop
Location
Perth
Date
06/09/2019
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Broadband intermittant.download speed 1.86.Try to call and hung up after 10 minutes on three occasions.Everything is just poor.Am trying to cancel.How do you do that when no-one will talk to you.Very disappointed.
Reviewer
M macleod
Location
Rothesay
Date
30/08/2019
Comments:
1st day broadband, had to call sse yesterday waited 25 mins to talk to someone. Had to call again today waited 25 minutes to be told i would have to wait in a q to talk to an engineer, after complaining i was told the engineer would call me back. Sure enough within an hour i got called back,I answered phone a robot voice told me what a valued customer I was then put me on the end of a q, waited a little while and gave up. I have just left post office, after 18 month cost went from £18 to £27.50 so changed but post office answered my calls within minutes i would recommend to anybody. Sse absolutely useless.
Reviewer
Connor
Location
Chelmsford
Date
12/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Your Wi-Fi is shit it turns the internet of every 5 seconds which is shit it's the slowest thing I don't pay for half a days internet
Reviewer
Kye- brightmore
Location
Grantham
Date
11/08/2019
Comments:
The whole service is crap.
Internet has to be the worst I have ever even seen
Customer service is rubbish as they just palm you off with excuses
Reviewer
Liam
Location
Aberdeen
Date
02/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID!!!!
Absolute shambles of a company. Signed up to their 'Fixed and fibre' package, which was to include energy supply (electric and gas) as well as broadband. The energy tariff wasn't the cheapest available to me, but with the discounted broadband price it worked out pretty well. However I have now come to realise this was all too good to be true. I have now been waiting around 3 months for my broadband to 'go live'. This includes multiple visits from engineers and hours on hold on the phone to multiple people repeating the same story over and over and over. Every time I call they say 'we need an engineer sent out', then the engineer comes out and tells me everything is fine and tests it to make sure. Then I have to go back to SSE and repeat the whole cycle again. I am now currently on my 4th or 5th 'Go live' date with yet again no broadband. I could of went with another company and had internet in my property by now. I would warn anyone considering SSE as supplier to stay well clear. Not worth the hassle!
Reviewer
Pete
Location
Essex
Date
01/08/2019
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SSE try to be helpful but speed is dreadful. Was better off with Plusnet but they put their price up too much which made me change.
Reviewer
Donna
Location
Somerset
Date
27/07/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Couldn’t ask for better customer service. There were problems, which were down to the wholesalers, Daisy, and I had to wait 2 weeks past my connection date, but this would have happened with whoever I went with. The difference was whenever I called SSE they were lovely. They gave me £5 off the first month for the inconvenience and I didn’t pay a penny till it was sorted. The connection is great, once the 2 week testing period was over and although I chose the standard broadband, not fibre, it has been perfect, even when watching YouTube and BBC iPlayer in a town house, the coverage is brilliant. I highly recommend them.
Reviewer
Eoghainn
Location
Oban
Date
25/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Haven't even been able to get started with SSE broadband. Good communication while you're signing up but doesn't extend past this. I was given a 21 day wait start up time, lengthy but fair enough. Date comes and goes with no notification. Get a call a few days later saying they actually cancelled the order because of an admin error but will restart it. 10 days till start date, that then comes and goes. Phone them up, "oh just another 4 days" with no explanation. Another 4 days past this, phone them up once again, "That data got changed again, it'll be another two weeks, nothing I can do".
I can deal with disappointing wait times but to not even phone, email, text me to say these massive delays are coming, unreal.
Reviewer
D McCann
Location
Aberdeen (Scotland)
Date
21/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst broadband ever
Reviewer
ovi
Location
Hackbridge
Date
30/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SSE - the worst experience I ever had. I was attracted to the low monthly cost, about 20 quid. However, the consistent signal drop for 30 sec to 1 minute renders Netflix and Amazon useless. I experience that loss of signal when banking on-line!
I spoke to them, they gave me a pep talk about "you live in a congested area " and nothing else happened. Well guess what SSE? The traffic will only continue to grow. I feel like they are still in the nineties.
Imagine watching GOT and the fly of the dragons are frozen ... Relaunch Netflux ... Go back to "Resume" ... :))) pretty cool eh?
My advice to everyone reading this: avoid SSE broadband like a plague.
Horrible.
They are either a bunch of incompetents or a bunch of cheap corporate mongers practicing "traffic management". Pay up a tenner more for anyone out there and have proper internet, proper service.
Reviewer
Richard
Location
London
Date
13/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The broadband keeps on cutting out. Also very slow speeds.
Had Sky before and wish I had stayed with SKY. Huge mistake to get SSE. AVOID
Reviewer
Bob Wiltshire
Location
Alnwick, Northumberland
Date
12/06/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I had SSE broadband for about 4 or 5 weeks and speed seemed ok but noticed in the mornings I had sometimes dropped the connection. Then after about 7 weeks it began to get annoying. This never used to happen on Sky, plusnet, talk talk, all of which I had used successfully, especially Sky. Phoned customerservices and spoke to a very attentive Lucy who tried various things and I seemed to have a stable and fast connection for couple of days. Then it started dropping again. Lucy in the meantime recalled me as promised to check progress. It was acknowledged something was wrong and SSE arranged for Openreach to come and check my line out. They found no fault, but did update master socket. But low and behold I have had continuous service ever since. Lucy called me back again as promised to check progress and arrange for outage credit. All in all very happy, and fair dues, customer service very attentive.
Reviewer
0
Location
1
Date
07/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
RE what Greg Forrest, Consett, SSE 2019-05-11
This you wrote I have a few times and worse it seems this is the way SSE do business. They must be trained to do it this way.
'The Part of your post I refer to'
When i spoke to Rachel an arguement took place and i explained that if i had to pay the fee after all the issues that i wouldnt continue with SSE. She assured me i didnt have to pay any fees and the previous advisor was incorrect. She took no responsibility for any of the previous issues raised apart from the automated line complaint .A month later i checked my bill online and what do you know a £60 connection fee charge added to the bill , i rang straight up to try n speak with Rachel , she wasnt availiable and hasnt been ever since that moment and along with that she pretended as if none of what she said previously had even took place!
But you should know even when take a contract with them on the sales line. You ask something and in conversation ask something else they will over talk you in louder voice to drown what you ask until they finish talking. They always want and need to be the alpha it seems. Not that your competing why should you when you can end the call and get another provider. That is unless you have already signed up.
Do they also still talk through the whole contract which can take upto 2 hours to do. No other service does that and you don't listen either so what is the point. They go on and on and on bla bla f'ing bla yawn zzz !!!
Reviewer
Robin79
Location
Birmingham
Date
29/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having just paid £96 to exit my contract early, I can attest to the fact that SSE broadband is not fit for purpose. By their own admission, I've never managed to get more than 8mpbs and I live in inner city Birmingham, so I can only imagine what it's like if you live in a rural area. Uploading anything is impossible, streaming is woeful and trying to use Skype or facetime is completely futile. It is simply not fit for purpose. Don't waste your money, go elsewhere. This from somebody who's decided to pay an exit fee in order to be rid of this cheap, shoddy, laughable service.
Reviewer
David
Location
Newbury
Date
25/05/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've been with SSE broadband for over 12 months and have been delighted. Never had a problem and over 30Mbps on their fibre system. Recently moved house and was particularly impressed. The changeover day between properties was agreed and come the day, I moved the router to the new property, turned on and there it was! No engineer required and well impressed. Would highly recommend
Reviewer
Sian
Location
Stratford-upon-Avon
Date
24/05/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Very happy with SSE broadband, pay for the highest rate broadband, always have a connection, no nasty surprises on bill, and a lot cheaper than our previous supplier BT who price hiked mid contract. Very straight forward and they don't ever phone trying to up sell like talktalk used to.
Reviewer
T.Terry
Location
Southampton
Date
22/05/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Really good broadband service, been with SSE for 6 months now and not had any problems at all, instant connection, no drop off at any time of the day, and excellent customer service.
What more could you ask for?
Reviewer
Mike
Location
Aberdeen
Date
20/05/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
For broadband do not waste your time with this company. There is a reason they offer cheap broadband and it is definitely not quality. Terribly slow connection unless between 11am and 3pm. Customer service teams always state they will look in to things and get in contact but never do then you play cat and mouse resolving issues. Should've kept Sky.
Reviewer
James Steward
Location
Derby
Date
19/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Utter rubbish.
There is a lot of network throttling during peak times, and of course peak times are essentially any time OTHER THAN 9-5, when everyone is at work - meaning you are ALWAYS throttled during any normal time of day - think abysmal streaming speeds, piss poor download speeds and shocking connection stability - online gaming is just a nightmare.
The 'Technicolour' router is the biggest pile of garbage on the market, whoever in SSE thought this was a good product to give to customers must have been swung full force at a wall as a baby. The connection strength is non-existent, I have zero/one bar (effectively no usable connection) in my bedroom, which is no more than 4m from the router, through two walls (only one structural). The router will also randomly drop out for absolutely no reason.
I only chose SSE as they were the only provider to offer a 1-month rolling, and since I get my electricity with SSE I got a decent discount. If you are not limited by needing a 1-month rolling period, DO NOT GET SSE - you will experience nothing but misery when dealing with anything internet related. If you absolutely must use SSE (for whatever ungodly reason), invest in an aftermarket router, probably something by Netgear - and use the Technicolour P.O.S as a modem only.
Reviewer
Greg Forrest
Location
Consett
Date
11/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
To anybody thinking about joining SSE broadband have a read of this and you will never consider using them again.
Nothing but problems ever since i ordered from them. Next door neighbours phone line was changed to SSE instead of my own line , took them 2-3 months to figure out what had even went wrong and finally get connected even after i had mentioned to them what the problem could be the adsvisor knew better than me and said the engineer would sort it out. Engineer never arrived twice , he turned up at the house the first time and said that he knocked and there was no answer so he left , i was told i would be provided with photographic evidence that he actually arrived at the right door but this was never provided , the second time he was given my mobile number to call me when he was outside but once again never called and just left. 2 days taken off work for nothing , not that anyone from SSE cared.
The next issue was my connection going on and off consistently about 20-30 times a day ruining whatever work i had to complete that day aswell as games and music i had been watching. For some reason i was advised to call the faults line 12 midnight by an advisor , when i rang up the automated line said i was in a Q to hold on and that my call would be dealt with very shortly , i waited on the line all night expecting for someone to answer and sort my connection out but nothing. The automated line told me to wait in the Q for an advisor even though the line was infact closed and nobody was there until 6am , another £20 vodafone goodybag wasted based on an SSE advisors advice.
Obviously a complaint had already been made by this point and next up was the manager dealing with the complaint Rachel from SSE. On initial contact she told me everything would be investigated properly and compensated accordingly. A previous advisor mentioned something to do with a connection fee of £60 being added to the bill as a engineer had to visit .When i spoke to Rachel an arguement took place and i explained that if i had to pay the fee after all the issues that i wouldnt continue with SSE. She assured me i didnt have to pay any fees and the previous advisor was incorrect. She took no responsibility for any of the previous issues raised apart from the automated line complaint .A month later i checked my bill online and what do you know a £60 connection fee charge added to the bill , i rang straight up to try n speak with Rachel , she wasnt availiable and hasnt been ever since that moment and along with that she pretended as if none of what she said previously had even took place!
Reviewer
Miquel Sanchez
Location
Birmingham
Date
09/05/2019
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
My internet connection would regularly drop out 5-10 times a week. Usually for 1-10 minute periods. While SSE customer service was excellent, the issue clearly lies in-house as BT never found a fault with the line. Perhaps another good example of an initially excellent provider (PlusNet) getting too bloated and not upgrading their service to cope with it.
Incidentally, switched to a competitor and haven't had a single disconnect in over a month.
Reviewer
Lori
Location
Edinburgh
Date
01/05/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have been an SSE customer for over a year now. The broadband package has been reliable, the speed as promised. I am most impressed with their customer service. Every time I contacted them whether to ask a question regarding my account or to switch tariff- I could not fault their professionalism nor the speed with which they resolve anything. I contacted them today after receiving a letter informing me that the package price will increase next month as my 1 year contract is due to be renewed.I asked to switch to another deal-lower than what I pay now and with the same benefits, which was immediately processed, no questions asked, no trying to sell any other products I might not want or wish to listen to an extensive sale 'pitch'. Simple and forward, 2 minutes phone call with a very friendly and professional call handler. I highly recommend this provider. Thank you
Reviewer
Jon
Location
Sheffield
Date
20/04/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Only recently joined them. So far, so good. Kept my number and transferred from TalkTalk.
I am paying for 35MB speed and after 4 days the speed is 33MB (highest it has ever been with any provider). 10 days on and it is still stable.
Customer service is easy to get through and always speak to someone in the UK.
I hope the service stays the way it is, I have had far too many poor experience from other providers in the past so still a bit apprehensive.
Reviewer
Andy
Location
Bath
Date
15/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So many huge drop offs in the evenings - from a promised 30Mb to 2-5Mb - with a family of 5 it's just rubbish. Counting down until I can change.
Reviewer
Brian Jones
Location
Manchester
Date
13/04/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Really happy with my are fibre broadband package had no problems with it at all excellent customer service changed over to see broadband and home phone from Plusnet after terrible service also got cheap deal for 18 months also changed my gas and electricity supply over to see so all my managed by one company who look after the customers glad I changed to sse highly recommend them
Reviewer
Nick
Location
Gosport
Date
10/04/2019
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It just didn't deliver as promised, though they tried to resolve it I just couldn't carry on with the slowness of the broadband. That may be down to the Bt line in or down to sse, I don't know. I have a better connection using the tether on my mobile data bundle..
Reviewer
Riccardo
Location
Bothwell
Date
09/04/2019
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
The worst broadband experience I ever had. I have tried many : talk talk, BT, plus net, virgin, SKY during more than 20 years. Unfortunately SSE are by far the worst. My games are continually streaming even if no one else is on the WiFi, I am in a town with limited choices of providers at the present but I had BT which was great but due to the monthly package SSE offered I decided to go with them, mistake, wrong choice. I will soon switch back after 5 months been with SSE.
Reviewer
Chris
Location
Shoreham-by-Sea
Date
08/04/2019
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Ok so in general I would probably recommend, I’ve got Fibre up to 35mbps and although it is fast the only problem is it’s not very reliable if you demand a lot from your broadband. I will average speeds of about 26mbps but it can regularly drop to about 19mbps but often as low as 9mbps; this would be fine if I didn’t require decent speeds all the time but a lot of reboots are needed to keep speeds up. All in all if you only use your broadband casually to watch Netflix etc I’d say it’s great but if you need it for more demanding things I’d probably steer clear.
Reviewer
Richard
Location
Johnson
Date
25/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
The user name they sent with the package did not even work and we could not logon to the account to change or do anything on the first day.
What a crap service on day 1.
Might be worth going with a more reputable one as it seems their broadband service matches their rubbish energy services.
Reviewer
Hector
Location
Portree
Date
10/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid Sse at all costs for broadband. They cancelled my bt and gave me a live date. Put me online for two days then it went down. Phoned them to ask what was wrong. They said they put me on a temporary connection because my house wasn't routed for broadband. They promised to phone me back to give me a new live date. No phone call. Phoned them about 20 times and keep getting told lies. Still no broadband. I got a huge bill from Vodafone due to data usage so they offered me £20 which doesn't come close to the Vodafone bill. They say it will come on this Tuesday. Not holding my breath. Terrible.
Reviewer
Mike Sanders
Location
Midlands
Date
05/03/2019
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
UK based call centres are the sole reason I stuck with SSE.
Good internet speeds, terrible reliability. Constant drop outs for 1-2 minutes pretty much 2-3 times a day. Don't buy their lies either, this issue is with their broadband servers (or more specifically, the ones they hire/piggyback).
Reviewer
Lulu
Location
Norwich
Date
01/03/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I am with them for a year now and so far I am very happy. As an SSE customer, I've got a very good deal on fast broadband with a fixed monthly payment for 3 years. So I can have peace of mind and not stressing out and fighting for a good deal every year like I was with previous providers.
A few days ago, I had some problems with my broadband, and I was nicely surprised how easy it was to get in touch with the correct department. They were very polite, helpful and sorted out my internet connection very fast. I hope they will stay responsible as they are now, so they can gain more satisfied customers like me.
Reviewer
David
Location
Shifnal
Date
22/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered broadband on 24th jan now 22nd of Feb still nothing after loads of phone calls to no avail.
Was told to wait until next week
Avoid by all cost
They run threw bt’s network anyway so cut out the middle man
Reviewer
Margaret Wilson
Location
Gullane
Date
21/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Comments:
I cannot comment on the broadband as SSE have failed to provide a service although it was supposed to be up and running on FebruarY 15TH. Our previous provider therefore shut down broadband and telephone on 14th. As a result we had no landline for 16 hours and have now been told our broadband will become available on Wednesday 27th.. I could go on about the number of calls I have had to make and the reasons I have been given for the poor service but the lack of service has impacted on work,communication and has been costly in terms of phone calls and searching for wifi devices and has caused quite a lot of stress. I find customer service polite and helpful but in the end SSE failed to provide the service we signed up to. This has not happened before with previous suppliers and therefore is very disappointing and not good enough.
Reviewer
carl hayes
Location
Taunton
Date
21/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just awful. When I was switching broadband I thought id give SSE a try. BIG mistake. The broadband is literally unusable. Cant even load basic social media stories. Stream youtube/prime or netflix without problems. Drops out throughout the day even under light use and frequently disconnects, despite being a one person household. Well done SSE probably the worst broadband ive ever experienced. Avoid like the plague. Luckily I managed to leave under the 60 day happiness guarantee. Still a waste of time none the less.
Reviewer
Chanelle
Location
Nottingham
Date
11/02/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The best WiFi I’ve had. And I’ve had most company’s over the years. I’ve literally never had an issue. The call staff, any time I’ve called are the most kindest and politest people, every time. Cheap too.
4 friends of mine have now switched to SSE, after my recommendation. I always recommend SSE WiFi.
Reviewer
Alex
Location
Walton on the Naze
Date
31/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Great better than TalkTalk who failed to give me the speed and sending out loads of bt engineers was useless changed to SSE in December my speeds are over 35meg and i only pay for 35 so i would recommend give them a try.
Reviewer
Brian Jones
Location
Gorton Manchester
Date
24/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Really happy and satisfied with my broadband and homephone services from sse that o recently changed over to from plusnet bonus is getting my home phone and broadband for only £18.99 for 18 months as a new customer so happy days no problem with my broadband at all with sse unlike plusnet which i had a terrible broadband service from highly recomend sse broadband and home phone services
Reviewer
Dan Hollex
Location
Stalbridge
Date
14/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I joined Sse as I was unhappy with the poor Internet connection I was getting whilst with my previous supplier BT. I couldn't get BT to solve my connection even though they took £129 off me for a call out. SSE were totally different - from the point I wrote them an email on their complaints forms I was assigned a dedicated sse complaints operative, who responded promptly to me with constructive steps to take to solve my connection. Within 3 weeks an Openreach engineer was outside our house fixing our line, which we didn't pay any money for this time. We've now got a reliable line at the correct speed. Can only say good things about Sse broadband (and nothing good to say about BT).
Reviewer
George
Location
Halifax
Date
09/01/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Having been with SSE for 3 years, I was disappointed to note that my monthly charge had increased without any notification when the contract had lapsed after 2 years. On contacting the Customer Service Team via email with my complaint, it was dealt with in a very professional manner & within 4 working days. They promptly transferred me to a better deal & gave me a small financial credit for my troubles. I am happy to say, this was a very easy complaint to sort & dealt with very efficiently. I continue to be an SSE Broadband & Phone customer.
Reviewer
Sam
Location
Dorset
Date
05/01/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Ok. So i signed up with SSE about 3 years ago (on 18month plan) when the area first became fibre enabled and my existing supplier didnt provide a fibre service. They had a crazy deal on where it was free for the first 6 months.
Ridiculously - they didnt request the fibre connection from BT until the day they took over my line - basically leaving me without internet for a month while I awaited connecting.
However, since then I have had good reliable service. Speed is constantly above 30mb. There was a month where the speeds really dropped off to the extent even a youtube video would buffer and I was barely getting 1mb when I tested - however I emailed and they did some tests and resolved the issue pretty swiftly to be fair.
Since then - aside from (literally a couple of times) where I have just needed to reset the router, I have had no problems at all with the service.
We are moving house in about a month though now so have found myself here looking to see what deals there are and have realised that having been out of contract for a while we are probably overpaying. I suppose given my last experience switching to them has made me nervous about changing again for fear of being left internetless for a month.
Reviewer
Shamus
Location
ABERDEEN
Date
18/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Had lots of problems, so they sent an engineer still had problems, they refused to send out a router as they sent one to start with. The router i first got was probably ok it was the phone socket that needed to be replaced. they sent me out a faulty replacement router. Spoke to a very unhelpful manager who refused to send me another router even after i promised to send it or the other one back. She said no as it would cost money to send it out. A whole £4.99 utter joke. many emails and calls, just to be fobbed off.its disgusting how they treat people just because they dont bother to test the routers that are old tec, never again will i have anything from them.
Reviewer
Gillian
Location
Kent
Date
12/12/2018
Ratings
Satisfaction
1.00 stars
Reliability
1.00 stars
Comments:
My FIBER internet with SSE is appalling it is forever dropping connection. I have since learned that you only have fiber internet if it is delivered straight to you house.mine come from the local exchange down to local box then is delivered to house by BT old underground copper cabling. No company should be allowed to advertise this without explaining it won't stop any of the problems you currently with connection while on this system. It is false advertising, I still have the same problems with fiber as I did with broadband but I just pay more now. My contract is due to end and I will go with the only company I know of who delivers fiber straight to the house which is virgin. Sick and tired of being ripped off
Reviewer
Dan
Location
London
Date
11/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
The fundamental problem with SSE is that their routers cannot provide the speeds they quote without freezing.
The moment your internet speed (i.e. data/time) reaches a certain point, the router will freeze and you will need to restart your device's connection.
This means that for most video streaming services, the video will pause and you will need to restart your internet connection, refresh the video page, and then skip to where you left off.
Likewise, if you are downloading a file via a browser, it will most likely disconnect (thus cancelling the download) within 20 seconds.
I went with SSE for their high speed in my area (~90), and their one month contract. They do provide the speed they advertise, and I've had no issue cancelling my contract.
However, I would never ever recommend SSE to anyone till the company gets off its backside and fixes its hardware issue. I would rather pay more for a slower speed than deal with this frustration again.
Stay far away.
Reviewer
jack
Location
Scotland
Date
03/12/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
It really astounds me how in this day people still blame their slow speeds on the supplier.
The speeds are a product of where your house is located! If you live in the middle of nowhere, don't moan about the service.
Regardless of what company you are supplied by, all use a BT Openreach line.
People also moaning about not getting the speed you are promised! Again, you are told you get up too 17, 38 or 76Mbps, Not once will you be told you are guaranteed it. Again this is due to BT.
SSE have the best customer service I have ever experienced! Everyone is amazing and always have your best interests at heart!
People need to stop blaming their choice too live in a house that will never get fast speeds on actual suppliers, blame Openreach.
Reviewer
Gi
Location
London
Date
03/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Do not trust these absolute thieves. They DOUBLED my broadband bill and when I noticed 4 months later they told me they were at liberty to increase the rate without notifying me. They said that had I gone and logged into their system I would have seen a notification there that they were doubling my bill. But they didn't e-mail me or send me a letter - they just expected me to log in each month to check they hadn't arbitrarily doubled my bill. Cancelled and moving supplier. Oh and also when I signed up to them in the first place they told my old supplier to cancel my contract but then SSE forgot to connect me to their system, so the first month with SSE I had no broadband at all. Steer well clear. There's a reason they have such dismal reviews.
Reviewer
Marc
Location
Inverness
Date
12/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Switched over from Sky a few months ago and that was where the issue started. 7 weeks without broadband because SSE cancelled the first 2 orders. 1 was because I purchased the fibre package but there wasn't enough space in the cabinet (not their fault) but they didn't even bother to tell me... I had to wait until the connection date and to call them. The second was because they forgot to go through the verbal contract with me. Again they didn't tell me and cancelled the order.
Immediately after I finally got connected I started having issues with WiFi.
Note: there are never more than 2 devices actively using the WiFi at any one time.
Note: The speeds are good. Not great... but good.
The issue with the FiFi is every 5 minutes it will stop working. videos will stick on the buffering screen for about 10 minutes then resume for another 5 minutes. This only happens with my laptop, Tablet and 2 phones. PS3 seems to work ok for Netflix with only a slight drop in quality. A fix for this issue is to manually disconnet the device from the router and re-connect. Were good for another 5-10minutes.
Phoned them today after finally getting fed up and i am try explaining to them that there is an issue with their provided router. There is something fundementally wrong with these devices and they are not up to par with others on the market. The response i recieve and i quote "the router if adequite for the service we provide".
I'm sorry but it isn't.
On top of that she ADMITTED she is also with SSE AND HAS THE SAME ISSUE WITH HER ROUTER!!!!
My options are;
Buy my own router at my own expense (no discount on my broadband for my issues) or go to a different provider.
Thats what i was told by the SSE rep on the phone.
Customer service - shocking!
Reviewer
Peter
Location
North lincs
Date
10/11/2018
Ratings
Satisfaction
5.00 stars
Comments:
I am very pleased that I didn’t read the reviews before I signed up, I was with plusnet prior to changing to sse, the service was crap and was ages getting a decent signal.
Since joining sse which is about 6 months been extremely satisfied. I had to call help line today as could log in to access antivirus, The lady I spoke to was very helpful (uk call centre ) and nothing to much trouble. Well done SSE
Reviewer
Sandra
Location
Drumnadrochit
Date
04/11/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We had limited choice of broadband provider as we're renting temporarily and didn't want to be tied into a yearly contract. SSE offer a monthly contract so despite a lot of bad reviews we went ahead and we were impressed right from the start. Customer service has a call back service so we don't have to hold on forever (and they really do call back!) and the advisers are friendly and helpful. We were connected earlier than expected which was great and we've been using it for over a month now with no problems. When we move to our permanent home, we're considering SSE for a longer term contract. Highly recommended!
Reviewer
Davewh
Location
Wirral
Date
23/10/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I read an Ofcom review of SSE broadband - they have one of the worst drop-out rates on their ADSL service, presumably to drive people to upgrade to the more expensive (nearly) fibre service. I contacted SSE about the number of service drop-outs I am experiencing (2 or more every day) and they said it was because I was using my own router - replacing with SSE's router has not improved the situation. I cannot wait for the contract to end to I can get out and use Plusnet which I use at another location and is much more reliable - even though this location is out in the sticks and the infrastructure is mostly on poles and is old and noisy. I couldn't recommend anyone using SSE for broadband.
Reviewer
Johnathan Rogers
Location
London
Date
19/10/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
After reading many of the reviews of SSE Broadband, one could be easily mistaken for thinking SSE broadband is a pile of s__t. What nobody ever seems to realise is the quality of your ‘fibre’ broadband is going to be wholly dependent on the quality of the copper line from the node, to your premises. Seemingly a lot of people whinging on this website, simply have a crap copper line, or are miles from the fibre node, and therefore, will have issues with their VDSL regardless of the provider.
I took the leap to SSE broadband a few days ago, the reason namely due to the fact I already was with SSE for electricity and didn’t want to sign up to an 18 month contract with another provider for fibre. I have had TalkTalk and Sky on the same physical line, with absolutely no issues.
The result?
Three days of a solid connection of 10 mbit up, and 40 mbit down. Uploaded 40GB to Google Cloud in a day without issue, speed tests using fastest.sh (on Linux) have been consistent:
2018-10-19, 18:55, None, 37.2, None
2018-10-19, 12:03, None, 37.2, None
2018-10-19, 12:06, None, 37.2, None
2018-10-19, 15:35, None, 37.1, None
2018-10-19, 15:55, None, 37.2, None
2018-10-19, 16:55, None, 37.2, None
2018-10-19, 17:55, None, 37.2, None
2018-10-19, 18:55, None, 37.2, None
2018-10-19, 19:55, None, 37.4, None
What can you ask for really? YMMV. If you have a poor quality copper line to your house, you're going to have poor internet regardless of the provider - blame Openreach.
Reviewer
Frane
Location
Reading
Date
07/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible broadband, slow, unreliable. Disconnecting every 5 min. While I'm writing this I have to use my mobile data because wifi is not working. I cant believe that such bad broadband still exists in 21st century. I'll be forced to switch to another network ASAP.
Not to mention that they sent engineer to the old address when I was moving so I was waiting for internet for 1 month. Overall really terrible.
Reviewer
Grumpy
Location
Kent
Date
29/09/2018
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Had issues for the length of the contract. Using an old Plusnet router helped but as soon as I have switched back to the SSE router I am having problems with internet dropping though the router shows no problem and being connected. Continuously unable to load a web page.
Customer service are helpful but go through the same process every time meaning you are repeating previous checks and wasting your time. Not sure how many times I have taken the socket of the wall to do their checks for them as I have lost count.......
Reviewer
person
Location
place
Date
28/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
do not bye this it will put an end to gaming and netflix 6kbps is the ussal speed
Reviewer
James
Location
London
Date
25/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
No doubt this company has 1 star it's sooooo horrible. Please do NOT use this as your broadband provider. You'll speak to some lady in UK somewhere who will not do a thing to help other than follow some BS manual and ask questions like, "is your router not working because it is on a wooden stand?" I mean... are you flippin' kidding me?
5 days later on most expensive service tier and my internet drops out literally every couple of hours. I've talked to 3 different people, lodged a complaint, been incredibly patient and now I just want to clunk all their stupid heads together and get my money back.
Reviewer
Jade
Location
Birmingham
Date
24/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had problems with my phone from the start and broadband, they transferred all my calls to my mobile saying it wouldn't cost me or callers a penny, but I got a massive bill and so did someone else, my phone was never fixed and I called them to ask about this bill, they said I was refusing to pay my bill, I said I wasn't, but the woman said that I was refusing to pay it and as we spoke on the phone I noticed my Internet had gone off, so I told her and she said she had switched it off, then after the call I needed to call social services regarding my Lifeline pendant but my phone has been switched off, I have had letters sent to me saying that I am using my phone quite a bit more than usual, how can I be when its not on? Also one letter is dated 4th October 2018 and one 9th October 2018 saying I'm using my phone a lot, I'll let the scientists in America know not to continue their study in Time Travel because SSE have beaten them to it.
Reviewer
Dawn
Location
Lincolnshire
Date
22/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Oh my god I can not wait to get out of the contract with SSE Broadband and phone, its the Broadband ever since I joined from day one until my 18 months is finishing soon, I have lost internet from day 1, oh and I was told its my pc, over and over again, but no it wasn't, also I think the people who you think can help you they do not have enough technology to help, totally useless, anyone
thinking of joining SSE Broadband and phone DONT
Reviewer
E
Location
Inverness
Date
18/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Abselute nightmare! How can these people be allowed to run a company! Previous property, they took 2 weeks after 'Live Date' to actually connect us, promissed engeneers will turn up, they never do. Engeneers actually said SSE send them the wrong information. Move property a few weeks ago, again same story! Supported to conect on the 18th, after hours on the phone with a manager. The 18th comes, am told order was not put through, wait another week, complete an unbeliebvab1le waste of time!! DO NOT GO WITH SSE!!!!!!!!!!!
Reviewer
Jack
Location
London
Date
15/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
APPALLING. AVOID AT ALL COSTS.
SSE have consistently lied about issues with my broadband switch. Delayed my switch over to them with no communication. Refused to provide an interim solution to their own fault - so I was left without internet for 12 days after they had told me i would be receiving it. Only found out about the problems through calling up as they had not even bothered to let me know.
Reviewer
Dawn
Location
Lincolnshire
Date
12/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NEVER GO WITH SSE BROADBAND If I could put zero then I would have done, been on SSE broadband for 18 months, wish I never joined. From the first month onwards I have had nothing but problems, broadband is so slow, all I get is no connection, I phoned up they said its my pc, luckily I know about computers, so then line was not working etc etc, really have had enough of SSE broadband and no advisors seem to know how to solve the problems, am paying up early just to get away from SSE, never experienced such a bad service, am going back to SKY
Reviewer
Pete
Location
Essex
Date
12/09/2018
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Connected to wrong exchange for two weeks until I suggested it was a second exchange in the same town! Very poor speeds continue. Tried to put up prices until I advised it was a fixed 3 year term. Therefore not the best.
Reviewer
Joe
Location
Anglesey
Date
31/08/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Took out an 18 month fibre (39Mb/s) contract with SSE back in Nov 2016 after the local ADSL service went to rats. At £21 a month it seemed like worth the risk despite dodgy reviews at the time. The next cheapest fibre we could get was about £40.
The kit and the service arrived on time as promised and, for the past nearly 2 years, it's just worked.
Speeds have been consistently around 35 - 37Mb/s from the start, more than enough for our typical use of a bit of streaming to tablets and laptops + general internet browsing. We usually have 1 or 2 laptops, 3 tablets and 2 or 3 smartphones going at a time and it manages to keep them nicely fed.
The wifi from the supplied modem / router has been a little weak for our 300 year old THICK stone walled house and did get a few drop-outs upstairs but picked up a cheap £25 Tendra AC6 router to use as an additional AP and that cured that!
Recently I realised that we'd gone past the end of our contract and reverted to their "standard" pricing of £42 per month since May. Really the only gripe I can think of is that they didn't give any sort of reminder or move us to their new monthly pricing automatically.
Still, phoned them up yesterday to see what they could do and got a very helpful and pleasant assistant who ran through the options without any up-selling or pressure and we settled on changing to line rental (no calls cos we don't use them) plus 76Mb/s broadband at £30/month less a £4 discount for having our electricity with them as well.
That's the only time we've needed to use their customer services and it was exactly how customer service should be!
So that's £26 for full speed FTTC with no headaches or hassles, on a 1 month rolling contract and price guaranteed for 3 years.
Happy bunny and more than happy to recommend SSE based on our experience over the past couple of years!
Reviewer
Robert Roberts
Location
Littlehampton
Date
31/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
17Mb Con - YOU WILL NEVER GET 17Mb or anywhere near it. SSE say 3.4 - 7 Mbs = 17Mb contract. With only 0.5Mb upload on top leads to an abismal service. PROTECT YOURSELF FROM THIS CON AND DO NOT USE SSE. SSE ARE DELIBERATELY ABUSING YOU
Reviewer
Natasha
Location
Edinburgh
Date
30/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband Appoling
Reviewer
Colin
Location
chester
Date
10/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with them a year, broadband keeps on failing, had engineer out, external problem, should hear in 48 hours, a week ago, 24 minutes on the phone - not to get through, your choice!
Reviewer
Michael
Location
Merseyside
Date
09/08/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I’ve been with SSE 38mb Fibre for almost a year. I was on an older plan with a contract which was more expensive but they changed me to a cheaper plan with no long term contract delivering exactly the same service, Broadband has been excellent, no outages that I can recall and very consistent up and down speed near to 38/10mb, router is fine and does the job. CS have been good when I’ve called. All in all it’s good value.
Reviewer
Maciej
Location
Warrington
Date
28/07/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Best broadband I have ever had. No issues with their Technicolor device. Very good UK based Customer Service. My spped is 38 Mbps all the time. Dropped down maybe a few times. Ping 30-35ms. Can highly recommend
Reviewer
Shoaib
Location
London
Date
25/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have spent 3 months waiting for SSE to start the service. First appointment with openreach was cancelled by openreach and sse failed to tell me. They booked it on another day which I was not aware of so open reach attended when no one was there and it was a missed appointment. Sse apologised for the mistake and booked another appointment 6 weeks later. I confirmed 3 times over the phone including this morning since it was an am appointment, and was told the appointment was confirmed. Nobody turned up. I called they said they didn't understand and would call me back. They called back and said no appointment had been booked for today!! I raised a formal complaint They are trying to book another appointment now, but can not confirm a date, unbelievable. I'm wondering how there's so much confusion on the broadband side, perhaps I should look elsewhere and let them stick with energy, the signs are very bad.
Reviewer
angie
Location
Nottingham
Date
02/07/2018
Ratings
Customer Service
3.00 stars
Comments:
absolutely crap
Reviewer
Abdul
Location
Bodmin
Date
29/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst Internet provider, ever. Problems after problems, engineer after engineer, router after router, still never managed to fix the problem, in the end I left because it took too much time and money too get this issue fixed, I had to wait 30 minutes for a phone line everytime I rang, and to wait and explain to all theses different people each time I phoned, really did me no favours thinking I'd be better off with sse with no month contract, but I was kidding myself. Worst Internet provider ever. Waste of time.
Reviewer
Jim F
Location
Twickenham
Date
29/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I am in the process of transferring my SSE Broadband & Phone number to a new address and SSE have been worse than useless. Despite being very clear about the dates that we require Broadband, they have booked it for a month late - August instead of July. This will kill my business and seriously disrupt my family and social life. I am now trying to get them to sort the issue out, but there is no urgency whatsoever. I can see that I will probably have to cancel my contract and find a better provider, putting me back at the mercy of BT Openreach too, but its will still be quicker and probably less frustrating than dealing with SSE.
Reviewer
Enko
Location
Colnbrook
Date
11/06/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Just got my broadband from SSE! Very satisfied with customer service and punctuality! I don’t need more. Speed is not the issue as it flows on the same cables. I did left sky for terrible customer service!
Thank you SSE!!
Reviewer
Annoyed customer
Location
London
Date
09/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since I signed up the internet has been very slow. For me to reach a customer service adviser takes me at least 20mins wait. Today the internet is completely dead - red lights no green lights - and waited another 20mins on the phone to speak to a member of staff who booked an engineer to try to resolve this problem for Wednesday only. SSE is the wrost internet provider I ever had! Don’t signup for it. You’re going to waste time and money.
Reviewer
David
Location
Newbury
Date
08/06/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Went for the fibre (to the cabinet) option with adsl delivery to the house. Openreach engineer turned up as booked, albeit an hour late. But certainly knew what he was doing and had me up and running an hour later. Had it a week. Impressed with speed - 36 MB download, 10MB upload as measured with speedtest.net. Seems very reliable. Very happy right now.
Reviewer
Leigh
Location
Aberdeen
Date
19/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
10/10 - first class ISP - everything works fine since start date - using Unlimited Fibre plan, speed test shows 27ms ping, 36.16Mb/s download speed and 9.16 upload speed with 4 devices connected on local home network. Router is VERY GOOD with AC wifi standard, USB disk & printer sharing and many other useful functions.
Reviewer
S Smith
Location
London
Date
17/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Service can be slow sometimes and drop out at others. Calling customer services is too painful and they do not call you back as promised.
My main gripe however is that when your contract is at an end they do not warn you at all. They simply double the cost of your bill & take the direct debit. The call centre are not interested in complaints - they admit they do this and are sorry you are unhappy!
Devious company - would not recommend at all!
Reviewer
Rik
Location
lancashire
Date
10/05/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
If you go with sse don't take it with you when you move, over a month to swap to the new house and had to take out a new contract rather than a direct transfer. since then the connection has been hesitant and intermittent often disconnecting and reconnecting on the wifi. was told during the move they would move my connection date forward seeing as we had been trying to get this organised for over a month before the move and only managed to speak to someone that knew what they were doing a few days before the move, but what they didn't tell me was, that was just the phone line and the internet connection would still be another 3 weeks. no point ringing up to complain, all they want is to close the complaint whether its resolved or not. I'll be looking elsewhere when the time comes, cheap tariff seem to equal cheap service. i guess you get what you pay for rather than what they promise
Reviewer
Jerrynoba
Location
Welling
Date
03/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I am just coming to the end of my 18 months contract and it has been extraordinarily cheap for me. Superfast broadband, phone line, international calls to selected destinations - all for £24.00. I joined during their promotion when their services were apparently not up to scratch. As for the last 18 months have been a dream. I had very slow speed after 2 months, contacted them, did a few online speed checks, sent the results to them, engineer sent in within 48 hours. Problems resolved and it has been a dream dealing with them. I won’t hesitate recommending them to anyone.
Reviewer
Mrs d s jones
Location
Westcliff essex
Date
28/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Total pants was installed on 23rd may took 5 mins great 27th of april goes off called up get pushed from one person to another lies saying was cancelled left no service awaiting a re install Dont go with total bunch of idiots worst provider there is stay clear off
Reviewer
Andy
Location
Edinburgh
Date
26/04/2018
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SSE is cheap, has a 1 month contract and the customer service is OK inasmuch as they answer the phone fairly quickly and speak English. However, I have had recurring technical problems, the computer disconnecting from the server even though the signal is strong, dropouts when it is connected, and most of the time a broadband speed of around 0.5Mb - rather less than the "up to 17Mb" promised. SSE customer services seem to be just guessing at the cause, replacing a cable or a filter, blaming it on the line etc. all to no avail. Out of sheer frustration I am now on the verge of moving to another supplier.
Reviewer
peter jones
Location
Surrey
Date
23/04/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Have had SSE broadband for almost 17 months now and its been the best we have had, good speed, reliable and excellent customer service
Reviewer
James curzon
Location
Aylesbury
Date
21/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Without a doubt the worst ever internet provider!!!!!
unreliable rubbish speed
Customer service team unattainable
Go else where!!!!+!!!+
Reviewer
Torcache
Location
London
Date
21/04/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
My 18 month contract with SSE ultrafast fibre came to an end but the price increased to a staggering £48 i did consider switching but its to much hassle instead opted for the new monthly service same broadband but line rental only as i hardly use the landline , i still think this is an ok deal as ive always had a good speed with SSE.
Reviewer
antony
Location
peterborough
Date
18/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the amout of lies im told from the support team differs from an engineers view..cheapest around but more speed needed
Reviewer
Crampet
Location
London
Date
16/04/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
So far a brilliant find and excellent surprise. I was with Virgin, paying for 200Mbps I didn't actually need. Problem was I didn't have a physical phone line at all so moving to another ISP was rather costly. Comes SSE, they said setup fee was £30. I explained I didn't have a line and they said they would send an Open Reach engineer. At not extra cost. BT usually charge about £140 for that, and SSE do it for nothing, with a 1 month rolling contract. Seriously? I thought it was too good to be true. Well, the engineer came the day I was told he would, set up the whole thing within 3 hours, then I plugged the router and within 5 minutes all lights were green and everything was working. I signed up for the Unlimited Fibre (38Mbps down, up to 10Mbps up). I've been doing speed tests regularly to see how it behaves and I'm consistently getting between 36 and 38Mbps down, and 9 to 10Mbps up.
So, I'm saving a fortune, I'm not tied to a 12 or 18 month contract, everything went super smoothly, the router is decent and service is as promised. Well impressed!
Reviewer
Steve
Location
Northampton
Date
13/04/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I was paying £52.49/month with BT for Anytime Calls and basic ADSL Broadband (5Mbps). Seamless change to SSE and I now pay £31/month for Anytime Calls and fibre Broadband (getting 31Mbps). No set-up charge, prices guaranteed for 3 years and no contract period - brilliant! Saving at least £773 over the 3 years. Plus very helpful call centre staff.
Reviewer
Celisa
Location
Croydon Mitcham road
Date
10/04/2018
Comments:
They dont install at weekend and told me to have a day oFf work if I wanted there services installed.
After waiting 8 weeks for installation the broadband DOESNT work NOW I finally have it Installed.
I have contacted them 5 times on each occasion I was told the person dealing with the issues will ring me.
She rang twice on 2 separate days I missed the calls.... Yet I was informed by SSE the lady would ring me back 3 times a day untill she gets hold off me. They haven't done this!!
Nearly a week later and no issue been sorted no contact from sse and still no broadband I rang the 6th TIME to be told I can't just cancel with them i have to cancel it through the lady dealing with the case.WHO I CAN'T GET HOLD OFF!!!!
AWFULL SERVICE MY PHONE BILL IS HIGHER then the broadband cost DUE TO BEING ON HOLD TO THEM FOR ATLEAST 35MINITS EACH TIME I TRY TO CONTACT THEM.
Worst customer service I have ever had wouldn't recommend them to anyone
DON'T USE SEE!!!
Reviewer
Charlie Bromage
Location
Date
06/04/2018
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Comments:
Internet worked "well" for 2 weeks or so, reliable but quite poor. Then all of a sudden nope. Absolutely no internet access for 3 days so far (doesn't seem like it is going to stop). Customer service seems to think we are uploading huge quantities of data, we aren't. Would never recommend this for anyone.
Reviewer
not happychappy
Location
Date
02/04/2018
Comments:
switched to sse 1 month ago still being charged by BT, received no live date or any info other than initial confirmation given the run around by customer services. then told had to reorder (after 2 weeks & did not explained why). been over a week since last call and still nothing. the whole reason for switching in the 1st place was to avoid the doubling of my BT bill since end of my contract.
Reviewer
Andy
Location
Cornwall
Date
30/03/2018
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We moved from sky because of prices going up ,but it was the worst mistake we made , first there was a minor problem with the line , that's OK openreach sorted that out , then it was sse,s routers they can't deal with the speeds ,so they have to slow down what they give you , then all of a sudden the routers go off big red light, they say it wil, drop out from time to time , but never experienced this with sky, Not good if you are in the middle of watching something , or on a computer, doing work.
Custom services are OK , but if it goes down out of hours you deal with another company, over all if you need a decent broadband signal I personally wouldn't recommend sse broadband.
Reviewer
Matt
Location
Market Drayton
Date
22/03/2018
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Due to superb customer service, I nearly adopted a grin and bear it approach. When the service worked - it was good! When it was sporadic (half the time) it was unusable. It did allow me to reminisce of the days where a modem sounded like a banshee-but not the best if streaming anything. Unfortunately I need reliability - or I would have stayed with them.
Reviewer
Laura
Location
Kent
Date
21/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I was with SSE on a great deal, after 14 months we moved out of temporary homeless accommodation to our new home. SSE "couldn't" move my package but I could start a new package exactly the same for over twice the price. Obviously I didn't want that. A couple of months later I get a red bill for the service they didn't cancel, I speak to another person who says it's all cleared up and not worry. Another 4 months later I receive another "unpaid" red bill for even more money, call the 0345 number and get to speak to another chap who was rude and dismissive of the companies faults trying to blame me for them keeping my account open who cannot find any details of my previous conversations on his system who has to then go find who I spoke to before to see what has and should have been done previously. Meanwhile my previously good for a slim credit rating has been obliterated to the point I no longer qualify for a sim only contract!
These pirates need to be put out of business
Reviewer
Joel
Location
Lancashire
Date
20/03/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
10/10
I left Plusnet three months into an eighteen month contract, it was that bad they let me leave completely penalty free!
Was very dubious but signed up with SSE anyway, purley as it was on a rolling one month contract anyway.
Great decision!
Started off with the same issue I had with plusnet for three months, constantly dropping connection.
One call to SSE and it was completely fixed in 48 hours.
I spent hours and hours on the phone to plusnet, at least 15 calls, minimum of 10 live Web chats, and a huge in depth plusnet forum discussion and they couldn't resolve it.
Also even though their guaranteed minimum download speed was 8Meg lower than what everyone else quoted I'm actually getting an extra 6Meg download than I was with plusnet and talktalk before.
Very happy.
Reviewer
Egis
Location
KINGS LYNN
Date
17/03/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very pleased with the Internet. Coutinuesly good connection and speed. Would recommend.
Reviewer
Daryl
Location
Carlisle
Date
13/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Done line test with sse to yeast for fibre max results came back saying expected speed of 60 mbps ok not full 76 mbps but good enough how ever after making purchase and setting up and wait more than then 10 days for line to be stable as instructed max speed not passing 42mbps which is no where near 60mbps called to explain problem and to be greater by a extremely rude and arrogant customer service operator who as a answer for everything do yourself a favour and stay well clear of this company full of BS hope at later date I can claim all costs back due to mislead information ie false advertisement
Reviewer
John A
Location
tunbridge Wells
Date
05/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a nightmare trying to switch to SSE and the worst customer service line imaginable. After being on hold for ages when you finally get through you would get more help from talking to a brick wall. Totally unsupportive and unhelpful. I cannot comment on their actual broadband service as I have given up the idea of transferring to them.
Reviewer
haq
Location
Edinburgh
Date
21/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wow...the worst experience i have ever had dealing with a company. We have been left without internet for about a month.
The Customer service team would say one thing one day and another thing another day. One day they would give us one date and another day another for us to go live.
It became so ridiculous with so much communication and always been told something and that not really being the case, that I eventually had to cancel it to get out of it.
Customer Service people seem to be helping and seem sincere, but it appears to me, they themselves have no idea often about stuff and just come out with something just for the sake of providing an answer.
what a waste of our time!
Reviewer
Martin
Location
Lancashire
Date
09/02/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have just come to the end of an 18 month contract with SSE which was at the unbelievable price of £21 per month for 76mb fibre broadband incl phone line & all anytime landline calls including selected international.
Took a look at their latest deals and those of competitors before giving them a call to see if they could offer me another good package.
Got put through within a couple of minutes to a really helpful person. I realise that the first deal I had with them was exceptionally good and did not expect them to come anywhere near it again. The nearest comparable deal with another big provider would have come to over £40 as would SSE's advertised deals.
I was able to sign up to exactly the same service again with SSE for £36 per month on a new 18 month contract. I am more than happy to pay this. The service has always been excellent since the day they took over my line & service from Talk Talk.
So, for me it is 5 stars all round for SSE. The service is great, I have never had a fault. They do slow the speed down in the evening, but even so I can watch on demand and do huge uploads that I regularly do in the evenings for work without any problem whatsoever. They were quick and easy to deal with on the one and only occasion I have had to call them, which was to renew. Hope everything stays the same when they merge with N Power which is on the horizon.
Reviewer
A Heavy User
Location
Cheshire
Date
11/01/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I'm just finishing with SSE as I've come to the end of my 18 month contract.
I was on the 76meg fibre package and the only reason I'm not renewing is because I can get a cheaper service.
They do use a FUP but I had no issues running web servers, gaming servers and watching live streams on the TV all at the same time.
The supplied router is UGLY but that is all, it copes easily with my unusual LAN setup and numerous port forwarding rules.
One star missing due to the FUP.
Are FUPs needed now in the days of Fibre?
If the price is right go with them. The service is great.
Reviewer
Nick
Location
Hertfordshire
Date
07/01/2018
Ratings
Customer Service
3.00 stars
Comments:
I moved to SSE for price reasons and, on the basis that BT and Plusnet had previously provided good service, thought what could possibly go wrong? Well actually it goes wrong alot. Nearly everynight in fact between 6-11pm. It normally drops to 0.01mbps (that's not a typo!) which effectively means there is zero internet - its not even fast enough to complete the BT wholesale speed test. I've had multiple visits to investigate 'line faults' (as if line faults would happen only in peak times). Eventually they said they couldn't help with me. So I took them to the ombudsman who said hard luck on the basis that SSE state that they traffic manage. So if you have no requirement to use the internet in the evening then I highly recommend them. For everyone else, PLEASE STEER WELL CLEAR!!
Reviewer
Hughoise
Location
Winchester
Date
26/12/2017
Ratings
Satisfaction
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I migrated to SSE/Daisy about a month ago and so far I have been very pleased.
The steps from sign-up to connection were clear, easy and communicated well. In fact I was surprised how easy connection and setup was and I successfully attached all my devices in very short order.
I have found the router to be fine and even to have more range and stability than my previous BT Home Hub.
As for speeds, these have increased and my connection is much more stable than I had with BT, despite the cable infrastructure being unchanged. I livein a rural area and so do not have fibre.
Previously, I achieved speeds around 13.3 Mbps/0.87 Mbps. Since migrating I have a stable connection of around 14.7 Mbps/1.07 Mbps. That's a significant increase just for changing providers.
Additionally, the connection is much more stable. With BT internet connectivity would freeze for some seconds several times a day every day. This has now gone.
All this for less than half of the cost BT were proposing with their latest price increase. I am also not locked-in to a long term contract 9only a rolling month).
So, all-in-all I am very happy. I cannot comment on customer service as I have had no occasion to use it. But, I have found in general that this is usually not good from ISPs anyway.
Overall, I think the standard of broadband service still seems a little hit-and-miss in the UK, depending on where you live and other factors.
I seem fortunate to have selected an ISP that is working for me.
Reviewer
J McDonald
Location
Scotland
Date
21/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Was ok to start with then i recieved a new router after some problems. The customer service is terrible even the managers dont understand anything about routers. The manager i last spoke with didnt even answer my straight forward questions.
All they say is reboot your router. Which i have done countless number of times.
Off to pastures new. I will never use SSE ever again. All they care about is that your paying your bill. Yet they witheld money from the Scottish manufacturing company. Disgusting.
Reviewer
Mick
Location
Cheshire
Date
21/12/2017
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
I suppose you get what you pay for but for once, customer service is exemplary.
The rest is at best mediocre and reliability is rubbish at times but speed is fine, if it was reliable
Reviewer
Ash
Location
Accrington
Date
19/12/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
It’s cheap for a reason. The wifi is terrible and the main reason why we switched broadband suppliers. We never had a problem with other companies wifi and the new provider we have the download speed in our lounge is 39Mb, with SSE we couldn’t even get a signal the wifi is that poor!!! The other problem was evening times, Im not saying SSE throttle speeds at peak time (Ive never asked them so don’t know) but during our time with them it really is my belief they do. Sometimes downloading a film around 7pm took an hour, plugged in to the router, set it going at 3pm or midnight and it’s done in 10 mins. My biggest fault with them was the wifi range, absolutely terrible.
Reviewer
Grawise
Location
Whiteley
Date
12/12/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I moved to SSE about a year ago. Prices were competitive. I cannot "rubbish" them totally as their hands are very much tied by the service they get from Openreach.
On the positive side, getting through to customer service never proved an issue and they were quick to follow up. There call centre is also in the UK which is great.
On the negative side is the ongoing issue of slow speeds and the broadband dropping out regularly. Despite several engineer visits, resets, etc the matter was never resolved.
SSE have finally agreed to release me from the balance of my contract. Fair play to them.
Our area has just recently had fibre installed so moving back to BT.
Reviewer
Williams
Location
Pontypridd
Date
07/12/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Comments:
Just signed up for basic internet and phone. Customer services have been really helpful. Yazmin very patient while i set up router and solved issue with mobile phone connection quickly. Havent used a lot yet and just surf. Dont download much or stream. I will review speeds in a few days. So far so good.
Reviewer
Ani
Location
Cardiff
Date
02/12/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Excellent customer service and sorted things out with bill without any fuss.
Reviewer
Matt
Location
Wisbech
Date
20/11/2017
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Am in the process of leaving SSE. When the line was installed the BT Engineer ran a speed check and I was getting 75mbps. Once I plugged in my router and ran my own speed check I could only max out at 45-50mbps. This has slowly gotten worse over the term and in the last few days the speeds have varied from 5mb to 30mb. So much so that even streaming a music track takes ages. I am cutting my contract short with this company by 2 months as there is no way I can put up with the buffering logo when I am paying for 76mb.
Reviewer
Robert
Location
Manchester
Date
17/11/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Never had any problems, customer service is fantastic and not once has the connection dropped. Not overally keen on traffic management but I understand the pros and cons. Speed can vary but overall reliable. They did however promise me at least 50mbps but only get 35mpbs otherwise I would given them 5 stars for everything.
Reviewer
Simon
Location
Essex
Date
06/11/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Switched from BT after nearly 2 years of decreasing speeds and constant loss of service. BT constantly told me there was no problem and that it must be something wrong at my end. I decided to switch to SSE as they were cheaper and was not really expecting an improved service. However, my average speed has now doubled and the connection is constant (it used to drop about 10 times a day with BT). I had one bad day, with dropped connections, a couple of weeks after it was first installed and called SSE - they actually sorted the problem immediately and called me several times over the following days to check that everything was working ok. No problems since. That rare thing - a better than expected service.
Reviewer
Nia
Location
Sussex
Date
04/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Awful customer service. Spent a year of service being completely ignored. The website features don't work and then you can't get in touch with them to follow up on the broken things. Came to renewal and their renewal service and phone service didn't work. So they lost my business. Still waiting on overdue bills from them and for my money back. I really wanted to like SSE but was majorly disappointed.
Reviewer
Rod
Location
Perth
Date
26/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We had this in as they promised us 35mps we received 4mps it was not working for 6 weeks and they still wanted payments the customer service is shocking
Reviewer
mark warren
Location
worksop
Date
22/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolute rubbish carn't wait for the contract to end bad internet connection keeps dropping off line showing red light on router rubbish customer service expecting me to run a speed check every day for 3 weeks before they will change router as if i have no job or nothing else better to do, video streaming near on impossible got a much better service and internet reliability from previous provider before i changed to cable with sse
Reviewer
Belgacem Kahlalech
Location
W9
Date
06/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Very poor customer services from the beginning:
Here is what happened: I used to get broadband speeds of around 5-7mb download from my previous service provider (EE) but when they increase the charge I decided to leave them to another service provider.
I made a search online and I found that SSE offered the same service at a more competitive price than EE, I therefore contacted them by phone and made all the necessary arrangements in order to run the service smoothly by 2nd of May.
Unfortunately, on the 3rd of May I realised that there was no internet at all, I started phoning SSE technical support to see what the problem was and I was astonished to find out the following:
That I had to connect the router in the main (tester) socket which I couldn’t as I never did with all previous service providers and since we have been living at this address, also my desktop is located in the first floor and the main socket is downstairs. Initially it was never mentioned when I signed up for the service that I would have to use this specific socket, we also both my wife and I explained that its location would not allow any wire since it is situated down the stairs case at the bottom of the wall (it would constitute a health and safety hazard), the wire has been installed to provide phone connection and other devices without any issues for years.
When I first contacted the engineers I find out that most of them lacked expertise in their field as they gave me wrong information.
I spoke as well as my wife with one lady who was very rude, interruptive and raising her voice, she made threats to overcharge us if we would consider changing service provider as it was already 3 days we were left with no connection at all and told us that it was “our fault that we would have to use this socket” and the issue was solved according to her.
We went through the process of checking lines ... So after that, it was established there was no fault on the line and they did not offer any problem solving bearing in mind that 12 hours ago the connection was fully active before plugging the new SSE connection device.
On the 4th day I asked a friend of mine to help me to sort out this problem as I needed the internet as my children are preparing for exams in A-Levels and they need to print materials, in addition my wife also has all her work through the internet. He carried all the tests checked our router, sockets etc and no fault, no wiring or hardware issue and he ran a test and the connection works but is very slow and we are unable to access it on the TV as we were able previously.
Now for this period of few days we experienced many difficulties as we keep losing the connection so many times, this practically happened many times.
We struggle to load a webpage, we have 2 children that would like to use the internet for homework let alone if 4 people want to use the internet... watching video or TV is out of the question.
I decided to cancel it as there was no problem solving, and made again another long research for another service provider as this is highly hindrance I think I have a good case to get my contract ended early and not after one or two months where I will find myself struggling again in a deadlock situation and us being the ones ripped off!
They asked me to pay £218.18 as I canceled my contract early!!
Reviewer
Malcolm
Location
Reading
Date
25/09/2017
Comments:
Total toilet. Called and spoke to an older gentleman who to be frank had no clue (he was a dinosaur) and put me on wait numerous times and when he returned had no real answer. Customer service awful. Speeds are poor. Billing is confusing. Whatever your issue don't call them - you won't get anywhere fast.
Do not recommend.
Reviewer
Nigel
Location
East Sussex
Date
13/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well. I have to say what a totally useless internet service! Appalling fibre optic speeds, constantly streaming.
Its cheap for a reason! Customer service is hopeless, i have contacted customer services on numerous occasions and they advise me the service is running as it should.
Well they clearly don't know how to test it or repair it. i was told its an issue with my line, only last year his was all replaced by BT, so I know its not that causing the issues.
Don't sign up for this totally hopeless internet service.
Stick with who you know that provide a usable service.
Totally useless provider that clearly are not up to the game.
Reviewer
Torcache
Location
London
Date
04/09/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Ive been with SSE fibre 76 for a year now and its my 5th provider at this address and the best constant speed no problems apart there is traffic management .
Reviewer
Christian White
Location
Hook
Date
21/08/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I switched from BT fibre to SSE because I was looking for a deal. SSE have a product which claims to allow you up to 17mbs for £26 a month. This would have worked out cheaper than my BT package. However,what you don't realise is that the claim to give you up to 17mbs only works if your own copper ADSL line can carry that speed. In my area, the copper line can only take up to 3mbs. In addition, the call charges are higher with SSE. So, my bills are fractionally lower but my speed has disappeared. I am now locked into an 18 month contract. Apparently I should have read the technical details of the package when I signed up online. I have raised this with SSE. No joy there. Basically all my own fault for not having a degree in telephone engineering. I won't be renewing with SSE of course. It's a scam offering a headline 'deal' and hiding the details. Unfair on the consumer for whom it is hard enough nowadays to navigate the minefield of financial and service products.
Reviewer
Rex
Location
Nottingham
Date
12/08/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been a customer of SSE 76mb for just over a year now, and am well satisfied. speeds are as stated.
Price is under half of that i was paying with Virgin 20mb.
Transition was smooth and have never had to call them.
One question tho, to those satisfied and have reached the 18 months, what is the deal/procedure at the end of the 18month term, if any?
Reviewer
Christian
Location
Hook
Date
12/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have been with them for 6 months having been enticed by the price. My max speed to date has been 3Mbps. Had BT before with a top speed of 18Mbps. Very frustrating. In addition, the billing of calls makes my bill overall about the same. Have raised this with them twice using their online complaints form. Still yet to receive a reply. Onto the Ombudsman next. In short, only use SSE if you are desperate to save money but be warned that you get what you pay for.
Reviewer
Michael
Location
Inverness
Date
03/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish i never took this broadband out, never will i go anywhere other than Plusnet or BT. We cant load movies on SKY Q unless early in the morning. Kids cant download on BBC iplayer. Now in addition to the slow speed it keeps dropping out so much we are using our mobile allowance to go online. 20-30 min wait on phone everytime for help. Final straw is when i reset my login password for my SSE account it takes 45min to receive it in my hotmail account only for the link to say unfortunaly it must be used within 30 min. Now paying £170 to escape the contract and go back to Plusnet! SSE NEVER AGAIN!
Reviewer
Bob
Location
Lowestoft
Date
28/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Firstly this has to be the best price deal around - I will struggle to get anywhere near £21 per month when my deal ends in October 2017.
However - Although the speed is very good, I get near 50Mbs download it has an annoying habit of dropping the link randomly.. Not that random - usually within a few minutes of starting streaming a movie or downloading a large file, or a few seconds after I hit SEND to a long involved email, which is lost and I have to sometimes start over.
It is so unreliable I can rely on it being unreliable.
If it was not so cheap I would have dumped it 12 months ago. Now it is just annotying - bit like toothache.
Reviewer
keith bushen
Location
plymouth
Date
17/07/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have had sse fibre broadband for 2 years and regularly get speeds of 37 mbs and have never had to contact them with a problem. Top notch product.
Reviewer
Charlie MacDonald
Location
Bridge of Earn
Date
06/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched from TalkTalk to SSE but they couldn't make a connection. After 3 weeks of no broadband I cancelled and was hit with £149.00 charge because they could not provide the service
They are thieves - avoid at all cost.
Reviewer
oggie
Location
Chester
Date
04/07/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Have been with sse for 12 months now, as part of an 18 month contract. No problems at all. fast speeds unlimited phone calls and line rental included for £21.50 I do not want this contract to end
Reviewer
Mike Vybiral
Location
SE Leicestershire
Date
02/07/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Typically
75Mb/s up
15Mb/s down
No problem for over a year.
(Sold router for £50 as soon as it arrived)
Reviewer
jerry
Location
kirkby in ashfield
Date
13/06/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
i thought a review was justified to combat some negative reviews,many of which are simply down to online knowledge. Ive had the ultrafast fibre for over a year now (£21pm inc line rental) and its awesome ! now,lets talk a bit of 'tech' in laymans terms :) 1st,the router is poor,they even acknowledge this but it is free with free delivery. It works fine but the range is poor. Here you have 2 options,buy a router of your own or get a wifi booster ! Many have commented about throttling; this is done by many isp's at peak times,usually throttling streaming or certain types of downloads (torrents etc) , by getting yourself a vpn (virtual private network) you're much less likely to get throttling because the vpn makes the type of data you're using 'invisible' to the isp by encrypting it (a good vpn like cyberghost is only £30 a year for 5 devices). Do the above with your sse connection and you'll b hating when the contract ends because you wont get better value :)
Reviewer
Roger
Location
Peacehaven, East Sussex.
Date
10/06/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I switched our home broadband and telephone service around a month ago, having checked this website out seeking guidance in finding a new broadband provider.
Maybe it's the luck of the draw or perhaps it depends upon where you live - I don't know, but I was in the first instance extremely concerned to read so many adverse reviews concerning SSE broadband on this website, particulary because I was interested in changing to their service because their charges are so reasonable.
However upon delving further into the matter I noticed that BT, our previous internet provider, who to be fair had provided us with a perfectly satisfactory iinternet service for the past eleven years had also received great numbers of bad reviews, so much so that I came away of the opinion that most reviews appeared to had been written by internet users who were harbouring all kinds of varying gripes against their broadband providers, and it seemed that subscribers who had actually received a satisfactory service had become complacent and did not trouble to submit any reviews anywhere which is a great shame as it does not allow readers to gain the benefit of their experiences and consequently miss out on any positive & constructive comments that might had been made regarding the numerous broadband service providers.
We wished to leave BT as they had become so expensive,and their price increases were becoming far too frequent for my liking .. .. .. .. However, as they say 'Nothing ventured - Nothing gained!!' so bearing all of what I've said in mind, I signed up with SSE purely on price considerations for their 'Up to 17mb Standard Broadband.'
I deliberately left a period of one month prior to submitting my review in order to permit my new broadband service to settle down, and to also allow a period of time for me to assess its capabilities prior to my submitting a review regarding SSE's service over a short period of time - be it good or bad.
Speaking as normal domestic users, (ie; surfing, emails, blogging, viewing webcams etc.) my wife and myself (the only users at home) are so far extremely pleased with SSE's service together with their most reasonable prices too. We are paying just £21.50 monthly (on an eighteen month contract} for broadband which also includes line rental as well as free 'anytime phone calls' also which is far less than what we were paying BT before we switched, in fact it's turned out to be well over 50% cheaper.
Our SSE telephone and broadband connection was made correctly on the changeover day of which we were advised of well beforehand (9th May 2017,) and the service since then has been most satisfactory, and the supplied router's wi-fi signal reaches all of the rooms in our two bedroom bungalow satisfactorily,which I found was quite simple to set up, and it works well.
We've had no problems at all with our SSE broadband at all, and the service is well suited to our needs - in fact we are pleased that we took many of the adverse reviews written here with a pinch of salt, and I'm able to say that we are absolutely delighted with SSE's service.
Thank you SSE for a good service at a reasonable price.
Reviewer
Louise
Location
Grantown-on-Spey
Date
09/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After repeatedly phoning you to say I cancelled my order, you have sent me the box, so had to send that back. My phone was cut off on the 5th as you were late in letting BT know. Today I received a letter saying you have set up my direct debit. Which I have cancelled.
Reviewer
ROZ
Location
cornwall
Date
05/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Biggest load of rubbish ever, speeds abysmal and every time I call up they make me do the same things over and over again, do broadband speed test etc etc, then today I was told that my router must be at waist height in my home !!!!! Was stupid enough to take out this awful contract, roll on 16 months time when I can go back to bt or I may cave in and pay to get out of contract early or I might seek legal advice , be warned !
Reviewer
Michael
Location
Devon
Date
09/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
From day one speeds were terrible also the system keeps stalling and freezing .After numerous calls to SSE still no better and life is too short to keep running tests for them, talking to a telephone engineer who was working locally he tells me it is possibly the modem and even one SSE operator told me their modems are not the best.But no offer of a replacement modem in fact I have told them that even if offered ( which I have not been ) I do not want one,I will run the contract and good bye to SSE NEVER AGAIN.
Reviewer
Matt J
Location
Worksop, Nottinghamshire
Date
04/05/2017
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Customer service,
SSE don’t really host as an ISP they use Daisy Group at their backbone, now if Daisy customer service was picking up your call when you rang up you would be fine,
SSE customer service is a middleman so that is why they are not as clued up as you would hope for, responses are slow as they have to log a call with Daisy with a response time of 48 hours, could be shorter but would cost SSE so they would pass it on to you :-)
I had an issue a few weeks ago I rand a friend who works for Daisy and within 15 Mins was online again, now I know I’m lucky to have a contact but that's also the proof of the middle man.
Broadband speed
BB Speed is variable for Fibre / copper and fluxes between 48Mbps and 65Mbps FTTC 22 Meters from the Cab
Personal Note,
Great for the price you pay think my bill is £21 a month Inc line rental
Reviewer
Iain
Location
Reading
Date
28/04/2017
Comments:
Bunch of idiots. BB went down so spoke to customer service who done nothing to help other than tell to restart router and call back. I help for 25 minutes and gave up. Called again a few days later and said they'd be back in contact with me. Still heard nothing and that was a week ago. The woman I spoke to didn't even sound like she knew what fibre is. Just avoid and save your time. Bob the builder will be able to fix it quicker
Reviewer
Crom
Location
Scotland
Date
27/04/2017
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
This is an ISP company yet you can only communicate with them by phone and most often when they call you at THEIR convenience. Also, don't move house, otherwise you will have to renew at their latest prices and be tied in for another 18 months, or pay extortionate exit fees. It will also take over a week to speak to the department that can initiate the move, the timescale of which is 24 days. This is after someone has called you to ask if you want to move despite having emailed them to say you are moving and want to take it with you and then passing this nugget of information on to the Sales Team who will call you to start the 24 day transfer. This is to stay with the same company! Absolutely ridiculous.
Reviewer
Kash
Location
Leeds
Date
27/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I can not find any thing good about this company.Broadband speed is very poor and so is the customer phone service. Fed up do not want to contact them any more as my contract will be ending soon.
Reviewer
Daniel
Location
Amble
Date
16/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since we moved to SSE Phone and Broadband we have had nothing but problems, all reported and one fix at their end as Openreach confirmed there was no problem at our house. Upgraded to Fibre, and now can't use the internet at all unless you want to visit only the homepage of a website. Now trying to move away from them due to poor service (only been with SSE for 3 weeks) and they are charging me 12 months termination charges even though there has been problems on the line that they can not fix. Senior Management Team did nothing to help other than send a letter saying the complaint in now in Deadlock.
Don't Bother, complete waste of money and time.
Reviewer
Bruce Lax
Location
Northumberland
Date
15/04/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Well pleased with SSE service, has been totally reliable and when I had difficulties at the start of my contract their support staff were excellent. Speed is not quite up to advertised maximum but is good and above all,consistant.
Reviewer
Kay
Location
Barnsley
Date
14/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking - total waste of money. Ultra Fast which can't even load an IPlayer stream when nothing else is connected to the router. Shocking throttling from their provider (daisy). SSE customer service is useless. Do not be sucked in by the cheap price, stay with BT!
Reviewer
LancManc
Location
Salford
Date
11/04/2017
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor fibre speed, regardless of package. Constant throttling and poor service leads to simple tasks like Netflix not even working. Ombudsman rules that seeing as they don't actually specify a minimum speed they haven't done anything wrong. All of this can only be found out after your cooling off period expires and they then set up the service. Cancellation charges cost more than the year's subscription. Be warned.
Reviewer
Ian Gray
Location
Strathtummel
Date
05/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I live in a rural are with slow braodband speeds. Having called Customer Service to report ridiculously slow broadband speeds of less than 0.25M I was asked to take 6 further readings at various times using an ethernet cable. I have no ethernet port on my laptop and for some reason SSE not happy with wireless speed testing. I can get wireless speeds eventually but I'd hate to think how my granny would. In the old days my previous supplier would contact Openreach who would fix the problem. Clearly SSE not happy with this additional cost to them, and will make it extremely difficult for their customers to get the service they will eventually (I hope) try to provide. I'd say if you live in a rural area, do not use SSE.
Reviewer
Richard D
Location
Kent
Date
04/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Easily THE WORST broadband service we have ever had! And we had broadband many years ago with v21 who practically conned us out of money with contract issues. I would have them back any day over this dismal excuse for a broadband service.
Like other reviews, it started out ok. We signed up to the £21 fibre deal. Speeds were alright, with occasional drops, but we were told this was due to the broadband 'settling'. Well, 8 months, several emails, phone calls and letters later, it would appear that our broadband must still be 'settling'. Poor thing, feeling so unsettled!
The customer service just kept telling us that we had too many devices connected to our router, which is why the signal was awful, devices would lose connection completely for minutes and the speed would reduce to minimal kbps. I tried to explain that we had the same number of devices with o2 (BEST home broadband provider we ever had), sky and plus net and we've never had this number of issues.
Being a bit of an internet geek and doing lots of tests, I established that the router was dodgy, but they refused to agree with me or even try a new one or send out an engineer. Very poor indeed!!
Unfortunately, we are stuck with this terrible service for quite a few months... but the sooner we can get out of it, the better!! Plus net or BT here we come!!
I would avoid, but I understand that some people have had an excellent experience with SSE. I guess it's all down to luck of the draw!! Good luck people and long may we get a day when broadband is fast and free for everyone!!
Reviewer
Paul
Location
Rochester
Date
29/03/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have been with SSE Broadband for 18 months now and for the price I pay it is brilliant. The speed is easily as fast as what I was getting with TalkTalk without all the hassle. I would highly recommend SSE but they don't have the fabulous offer I got 18 mths ago. I am dreading the time when my contract finishes, as there is nothing out there like what I am getting. I have only had to contact SSE twice in the time I have been with them and the issue was dealt with very quickly and the customer care was excellent.
Reviewer
Ross Blair
Location
Knottingley
Date
25/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT I REPEAT DO NOT GET YOUR INTERNET WITH SSE IT IS WITHOUT DOUBT THE WORST INTERNET PROVIDER ON THE MARKET. SLOW BEYOND BELIEF CONNECTION IS LOST REGULARLY THE HELP LINE IS CLOSED AFTER 2 ON A WEEKEND AND IF YOU DO MANAGE TO TALK TO SOMEONE WELL HAHAHA GOODLUCK WITH THAT, I HAVE NO IDEA WHAT 3RD WORLD COUNTRY EMPLOYEE I SPOKE TO BUT HE DID NOT HAVE A CLUE WHAT HE WAS TALKING ABOUT. ABSOLOUTLEY DISTGUSTING FROMM SSE THEY SHOULD BE ASHAMED TO PUT SUCH A POOR PATHETIC USELESS THING OUT ON THE INTERNET MARKET. JUST LAUGHABLE. STAY AWAY DO NOT EVEN THINK OF SIGNING UP FOR ANY OF THEY'RE INTERNET PRODUCTS.
Reviewer
Gman Wales
Location
Flintshire
Date
21/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not bother with this shower. Signed up to move from BT due to issues with BT. Lord knows why I bothered as BT are far superior based to this shower. SSE told BT my move was scheduled for the 20th March which BT actioned. However Shambolic Service Extrodinaire managed not to tell BT that there were problems - result = no broadband for me. Have wasted at least two hours of my valuable lifespan trying to resolve the issue. SSE not really interested and still cannot give me a date as to when the transfer will be completed. Looking at going cap in hand to BT to go back to them. Suppose the old adage is you get what you pay for, and with SSE you get poor service where they blame the other party until its proven its SSE's fault. Ofcom here I come. They offered £30 to buy a mobile dongle, great if you live in an area where mobile signal is ok - guess what, I do not. When I told them that no other offer made.
Reviewer
Kevin
Location
Perth
Date
09/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
You may as well take your £21.00 a month and give it to a tramp on the street then waste your money on this.
Reviewer
Disgruntled
Location
Surrey
Date
06/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I am still waiting to get a broadband service set up after 3 weeks and have just been told that it will be another week before the account come online. I have been passed through 5 separate "advisors". However I was not told of the time scale involved at any point - I have had the router for four days now and cannot use it for another week - appalling amounts of red tape and no consistency between call handlers. Not worth the hassle.
Reviewer
john
Location
fulwood preston
Date
20/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was with sse fibre broadband for a couple of weeks when the problems began, I had 2 main problems 1: complete loss of broadband, 2:Speed dropping to less than 512kbps,this happened many times over a 6 month period, when I complained they kept going through the same rigmarole, I told them many times that I had done the test required by them, each time, and knew what to do, as I am a qualified computer engineer. They wouldn't send a engineer out,and the problem remained. Even after contacting the ombudsman and providing evidence of the problems, nothing was done. Oddly enough ,6 months after the initial complaint, when I told Sse that I had complained to the ombudsman the speed improved, I got a regular speed of 38.6 mbps until september,when the ombudsman failed me and I pulled out of the contract. I was informed by a close friend, who us an ex-fibre broadband engineer that it is BT openreach's fault as they are known to reduce speeds purposely, to encourage you to either upgrade or to move over to B.T. Its a huge con and nobody does anything about it because B.T are in control.
Reviewer
MaryMar Strain
Location
Kilmarnock
Date
19/02/2017
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Superfast fibre which drops the minute I leave the living room.Will not connect upstairs at all.Can be very slow and to be honest I wouldn't know I had fibre.Can't wait for contract to end
Reviewer
julie
Location
mid glam
Date
18/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
started great! fast speeds good customer service BUT then the speed slowed for 2 weeks before broadband stopped altogether they want to do everything over the phone so I spent 2weeks recording speeds morning and night that showed no problem their end and spent hours on hold before listening to someone that needs to ask a colleague every question (which comes off a script) The equipment is clearly faulty but they wont replace it. I've now given up and switched providers. SSE are useless their "technicians" haven't got a clue I will never recommend or use again
Reviewer
S.Campbell
Location
Newcastle upon Tyne
Date
14/02/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Being technically "challenged" I really wasn't looking forward to trying to set this up , and expected I would have to get somebody to do it for me . The pack arrived well in advance of the switch over date (13th) I read all of the instructions ,and looked at the diagrams . British Telecom cut us off pretty promptly , and the SSE service was there immediately , phone working fine , when I plugged in the broadband connections they all worked fine too , amazingly !! Put the new codes into laptops , kindle etc and we were all set up by 10.00 am , fantastic service .The speed seems faster than we originally had and its £30.00 a month cheaper than our original provider .It's only day 2 but so far it's still working perfectly . Would just like to say that if I can do it anybody can , as I'm useless with anything technical .We were kept informed of the change over date by SSE , and the pack was self explanatory , very easy to set up the change over and the equipment .
Reviewer
Kerry Magson
Location
UK
Date
10/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you want a company that charge you for months after you cancel, don't refund you and then charge you an 'exit fee', this company is the best for you.
Reviewer
Sean
Location
Cheltenham
Date
22/01/2017
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
So I joined SSE 15 months ago on a 24 month half price fibre deal with 80mbps fibre. I had a bad few months with very slow download speeds of 0.2mbps after 4 each day till midnight.
I labor d with it for a year until I found out I could get off the contract after 12 months for 30 quid. I paid the money because daisy heavily speed limits certain traffic at peak times rendering the internet unusuable. Facebook videos don't work. Direct downloads e.g pz4 updates don't work. Anything other than web sites and Amazon prime works. I'm leaving tomorrow thankfully. Good riddance.
Reviewer
Nounou
Location
south staffs
Date
13/01/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The customer service team were all lovely and tried very hard to sort out initial problems when we swapped to them
They were patient ,kind and always rang back at promised time .very pleased ,super company!thankyou Sse
Reviewer
Philip
Location
Northamptonshire
Date
08/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had moved and booked a broadband connection £21.00 per 76meg ultra-fast with SSE and I was told that I need to wait 14 days cooling of period. Now hence I have just signed up and have no equipment of SSE within my property,(can see how that one works)after the cooling period had passed and had no confirmation on the go live date.
After lots of phone calls to SSE and told so many stories.
First story" we would have to wait again for the order to process and we will receive confirmation within 7 days."
Second Story" After contacting SSE after we had no contact with SSE, we was told that its in hand and we will get a call from customer services."
Three Story" We had to chase Up SSE and was told that we will have to apply again, the worst thing was we was sent a contact from SSE to hear the deal we had is not available and we need a new tariff. We asked why is it SSE trying to change the contract,due to SSE have stopped the Tariff we was sold."
Four Story"We was told that it will up and running within 7 days and will receive the equipment."
Five Story" The Kit had arrived and was plugged in tested and no internet."
December came and gone and still had no Internet.
So we had promises made and nothing was going to plan.
I find the company are lacking communications skills and rather miss leading.
The company seems to be run by Muppets and I have contacted on numerous concussions and to be lied too.
The left hand don't know what the right hand is doing.
I would not Trust this company due to the misconceptions.
A company of such a size and the CEO DON'T care what is going on within the company.
CEO don't care as long as he gets paid for such a sub standard service.
Great Britain is not great any more with companies like this and Muppets in control.
Do Not Use Company It will cost you and turn you grey.
Reviewer
Morag Harrison
Location
Carlisle
Date
03/01/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I switched to SSE primarily for the excellent deal and fast speeds. Initially was good but then intermittent. SSE were excellent - problem ended up being an open reach issue but all in all had 4 engineers out. SSE regularly updated me and if the person dealing with my case was on days off she handed it to a colleague. In a previous property I have had broadband through plusnet ( who made me cry) and sky and there is no doubt that the customer service at SSE is second to non. I now have an excellent phone and broadband connection and have nothing but praise for SSE.
Reviewer
Paul
Location
Norfolk UK
Date
25/12/2016
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
SSE for just over 6 months now -
6 openreach engineers visits of which some were brilliant while the others I can only describe as ignorant and negligent.
Using the Wi-Fi on the tecchnicolour router showed absolutely useless wi-fi range and did not find a guest network which was fixed by replacing with an Asus router.
The broadband speed was silly slow each evening at the start so I accepted a different connection - This provided a dynamic IP Address which enabled much better speeds by rebooting to get different links which turned out to be in different parts of the country. This left an inconsistent service which is not ideal.
Next was switched back to a fixed IP and a static route which was not supplied thro' BT exchange equipment causing further issues local to me <> They were then thanked for their efforts and in response to this they make an instant free termination of the contract.
Then was explained that SSE had not expected such a high take-up of the broadband so they had and were in process of extending the capacity which they bought/used and that they would switch the local equipment route back to BT and would appreciate my feedback once this had been completed.
AFTER 6 weeks
End result - Not using their router and achieving 55>60 download and 14>15 upload.
Pro's <> Very good price
Con's <> Can be over 3 hours to get thro' on the phone and Calls back are not always made.
Reviewer
simon buttress
Location
peterborough
Date
19/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I'll be honest, it was a leap of blind faith switching to SSE given the hate seen online but I'm very glad I did.
D/L ~50MBps pretty constant 24/7, certainly no buffering horror stories that I've seen elsewhere, U/L ~13MBps, decent.
£30 a month cheaper than my Virgin service with comparable upload speed, no frills, no unnecessary bells or whistles (don't think I even got an email but that's not a problem), just a good solid consistent internet service.
All set up within a few weeks (inc. engineer visit) of ordering, customer helpline answered promptly and always helpful when needed, really had 0 issues.
Props to SSE, recommended.
Reviewer
Tracy
Location
Cannock
Date
17/12/2016
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Was told I would be live 29/Nov/16. Today is the 17 Dec 16. Complained several times. Got told I would have £30 add to my account so I could get a dongle for the time being. Chased up a week later for a lady called Rosie who finally told me there was a fault. She'd then checked ...what a surprise no £30. She then added a further £30 as still no internet. So all I can say is thank God I wasn't someone who worked from home. I now have internet. But it won't let me connect to my 5g saying configuration fault. Trying to check the speed as I have paid for duper fast. Could leave the provider as my 14 days cool off period is out of time. Due to them not me!!!! Lrysvjust hope the speed between 1700-2200hrs work fast enough. Or another phone call and complaint will be going in. Nit the best provider I gave had. Rosie excellent customer service staff though.
Reviewer
Jacky Wicling
Location
County Durham
Date
12/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
We were due to be connected on 30th November and now 13 days later we still have no broadband. Shocking customer service. Will be switching as soon as possible.
Reviewer
Tina
Location
Berkshire
Date
11/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dayou 2 still no Internet tried to ring SSE yesterday waited on phone for 40min no answere just the phone message . Going back to bt I was with them for years but left it was bit expensive never had no faults with bt Sse broadband is shit always loosing Internet . They might be cheaper I rather pay bit more knowing the net never crashes .
Reviewer
Roy Jones
Location
Brighton
Date
10/12/2016
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I moved from Immediately, which was a great service but became too expensive at £37 per month. I received the router and plugged it in the same as my Plusnet box through the openreach box. My speeds varied drastically and I wasn't at all happy. I found out I could miss out the openreach box and connect the fibre phoneline direct into the sse technicolour box by setting it up for VSL. Immediately saw a big improvement in speed and am now happier with SSE
Reviewer
David
Location
Manchester
Date
09/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Placed the order on the 28th of October and was told I would need an engineer. 3 weeks later they were still unable to make an appointment and eventually told me incorrectly that I wouldn't need one. Then scheduled me an engineer without telling me so I missed the appointment. Eventually managed to secure an enginner visit whilst I was in, only to find out that SSE had accidentally cancelled my order and that it would be a further 2 weeks until they could fix it. Over two months after placing the order I still have no internet. Bloody useless company, avoid at all costs.
Reviewer
Marco
Location
Manchester
Date
09/12/2016
Comments:
If you want internet, STAY AWAY FROM THEM!!!! Unstable connection and they are ABSOLUTELY UNABLE to give any help, it takes ages to be connected with their customer service and even longer to have any issue solved....if and when they are able to solve it. I couldn't imagine anything worse.
Reviewer
Daniel
Location
Cornwall
Date
05/12/2016
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have been with SSE less than a month, So far had a whole week with no internet at all, SSE then had an engineer sent over, who fixed it straight away. However broadband speed between about 17:00 until about 22:00 makes it almost unuseable. We have 2 phones and 2 computers connected to it in the house, but even if we switch wireless off on everything but one device, it is still so slow that you can rarely watch a video without constant bufferring. Not what I expected from 'ultra fast fibre broadband'
The customer service I have received from them, has been brilliant thus far, certainly can't fault that in anyway.
Reviewer
David_W
Location
Epsom
Date
02/12/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Day 1 - connected phone 1st thing - broadband connected by 6pm. Router setup easy:- admin and admin for access to router
all wifi working no problems speed 34Mbps so far - paid for 68 but this is fine for me. Much better than EE which was 0-3 in a constant cycle. So far, so good.
Reviewer
Craig
Location
Essex
Date
30/11/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Had to take advantage of the free SSE super fast broadband. Switched from BT Infinity.
Router arrived about 10 days before connection day.
Connection day today and followed simple set up guide.
Router connected fine to all devices in the house.
I have a problem with Sky Q On Demand services but I had the very same problem with BT so the problem probably lies with the Sky Q set up.
Download speeds averaging around 24
Upload speeds averaging around 11
The above are about 30% better than what I had previously been getting with BT.
Overall - so far, so good.
Reviewer
Joe
Location
Ty Croes
Date
27/11/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Switched to SSE superfast (39Mb) fibre just over a month ago after suffering appalling speeds (less than 100kb on peak) and zero customer service from Post Office Broadband. Nearly 18 months of trying to get them to look properly at the problem resulted in no change, hence the switch.
I was a little apprehensive given some of the poor reviews that SSE have got in the past but, at £21 p/m for fibre + phone + anytime calls it seemed worth a punt - they could hardly be worse than the Post Office!
The router arrived in plenty of time for the switch date and, by the time we got up the phone had switched but no broadband. The fibre finally went live at around 4:30pm on the date we'd been given which seems ok seeing as we were switching from copper to fibre. No engineers visit was needed, we just plugged in and waited for it to connect. Couldn't have been easier!
Since then we've had consistent speeds of between 36Mb and 38Mb as measured by testmy.net during peak and off peak hours, with average download at 36.8Mb/s. Uploads are pretty consistent in the 6 - 7 Mb range, which is plenty for our needs.
We don't use Netflix or catch-up TV but on video streaming from youtube and a couple of less known film sites we've had no trouble at all with two devices streaming simultaneously in different rooms at the same time as browsing. In fact, running a speed test while also streaming 2 480p videos still gives consistent 30Mb+ results, so plenty of safety margin.
One thing we have found is that none of our devices can handle 720p HD reliably - the connection is faster than our aging laptops can get the picture onto the screen!
It's still early days but, so far, SSE have more than delivered on what we'd hoped consistently and without fail.
Reviewer
ROBERT
Location
SKELMERSDALE
Date
25/11/2016
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Switch went smoothly, speeds much the same as my previous 2 suppliers (TalkTalk and BT), so far impressive results at half the price. Supplied modem was pretty bad - especially wifi. Switched to my own Negear D6400 VDSL2 Modem Router with big improvements in line speed and WiFi performance.
Reviewer
Manik
Location
ENFIELD
Date
22/11/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Changed from Smalltalk as their prices kept going up and broadband very slow, been very happy with SSE GREAT FIBRE BROADBAND SPEED ,Very very happy
Reviewer
Joseph Lau
Location
Milton keynes
Date
21/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Called up on the 14th to take advantage of the free broadband offer. Was told someone will call me back later to give me the offer and take it further. No calls a week later. Phoned them up and found out there was no record of my call and will not honour the deal. Avoid...
Reviewer
Paul668
Location
Lincs
Date
17/11/2016
Comments:
Don't bother. Signed up for the deal in mid October and still wasn't connected 5 weeks later! Customer service takes an age to get through to, very pleasant when you finally succeed, but couldn't give a time scale when problems would be rectified by. I'll be leaving as soon as possible.
Reviewer
Joe100
Location
St Albans
Date
17/11/2016
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I have swapped from my BT infinity service. Have been with SSE for 2 months now. The switch went on smoothly. My download speed is the same more or less as SSE is using the same line as BT. Have not contacted Customer Service yet as there has not been any need. Great Value for next 18 months.
Reviewer
David
Location
Gloucester
Date
14/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
2.00 stars
Comments:
Today is the first day of my broadband with SSE. Am I impressed? Definitely not! Did they tell me that they did not supply an email service? No. Did they tell me that they don't answer their customer services line within a reasonable time? No. Here I am on day one, waiting for customer services to answer the phone. It is now 7.10 p.m. and I have been waiting since 6.10 p.m. and listening to music and a prerecorded voice saying 'Thank you for your patience, your call will be answered as s soon as possible.' BEWARE!!!
Reviewer
Charlie
Location
London
Date
12/11/2016
Comments:
Documentation/info provided before sign up is misleading and in part contradictory. Customer service rubbish. Waited 30 mins without being connected to advisor and all I heard was "thank you for your patience" until my patience ran out. This is on an 0345 number which I only get 60 mins free per call. If they ever answer, I would probably have to end the call or risk being charged. And this is before even signing up.
Reviewer
HarpyG
Location
Devon
Date
10/11/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Was satisfied at first but had to contact SSE about dropping diwnload speeds. Seemed to respond for a few months until everything crashed. Now have no landline connection and download speeds of less than 1Mbps. SSE are not responding.
Reviewer
Julian
Location
Minster Lovell
Date
10/11/2016
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I was already on Fibre broadband so all SSE had to do was organise a changeover to their service, and they managed that ok. However, there was incomplete information in their "welcome pack" - Router login in password and how to get their antivirus software which I had thought was inclusive. So I emailed their customer services and had an acknowledgement, but no answer over 5 days so emailed customer services again, who this time asked for more information- before completely ignoring me again. Hence in 11 days I have had no answer to my simple questions!
I guess I now have to stop my direct debit and put them in breach of contract, but it wouldnt be so difficult if OFCOM did their job properly and actually regulated such internet service providers!
Reviewer
Steve
Location
West Scotland
Date
08/11/2016
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Router arrived well ahead of switchover and after the pre-warned 10 minute wait to get it to activate, all was well. Internet speed currently the same as the old BT Infinity router, being out in the sticks I didn't expect anything amazing. Few issues setting up wired network devices, but after changing things about with IP addresses it all settled and the speed is comparable to the much more expensive BT Infinity 1
Reviewer
Hilda
Location
Cornwall
Date
04/11/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Switched from BT to SSE and halved our bill. We switched at the end of September and all has been well. We get 70+mbps regularly, on iPad and iPhone, but lower on laptop on wifi. The only thing we had to do was to buy a wifi booster for the sitting room, but that was paid for from the savings on our bill. we only contacted SSE once and had no problems with CS. Overall we're happy. We have fibre here in superfast Cornwall.
Reviewer
stevie
Location
bedlington
Date
02/11/2016
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
The broadband speed is fine but it keeps dropping out of signal all the time. I was previously with sky and BT and never had this problem. End of the day you get what you pay for i suppose. At least its free for 18mth!
Reviewer
Markus
Location
Brighton
Date
29/10/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Was with EE on non-fiber. Kept disconnecting and terrible hour long calls to fix. Switch to optic SSE, no problems at all, getting advertised speeds and no drop outs whatsoever. Very happy and it is cheaper than EE as well. Set up was very easy.
Reviewer
Robert
Location
Swindon
Date
28/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is unreliable and extremely slow
Rubbish 0.5Mb and should be 12.5Mb
I am not going to pay for this rubbish anymore
Reviewer
Scott
Location
South wales
Date
21/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's the same old con. Advertising super fast broadband and giving 3.75-Mb/s instead of 45-Mb/s. If you go to money saving expert they have a free complaint tool called "How to complain about your broadband provider" and they will take your case to the ombudsman for you if it's not rectified by SSE as they are accountable for false advertising. God bless and don't give up.
Reviewer
mcs
Location
Date
21/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Trying to set up a phone connection with SSE took the completion of two online forms ( which say they will get in touch within 48hrs - nothing back from them after 3 weeks), and 3 telephone calls lasting 37min, 48min and 58 mins, as I was having to call from an international line this was not good - I was told they couldn't call me back on an international number so had to wait. Once you got hold of an individual they were polite but the wait is totally unacceptable.
Reviewer
Neil
Location
Manchester
Date
19/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totally mis-sold on speed. They dont care. You cant cancel as they wait 14 days to even set it up. Cancellation costs more that the product. Can't even watch Netflix!
Reviewer
Geoffrey
Location
Newcastle upon tyne
Date
14/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been a customer of see for close to 48 hours now and have no internet or phone for the first time in ten years! Upon contacting them about this issue I was told that it wasn't their fault it was another company called Daisy something I can't remember but it turns out that they use a third party that everything goes through that they have no control over and can only email them and wait for a reply so 9am tomorrow morning I'm calling my old supplier to get put back on ...extremely poor service for this day and age !
Reviewer
T S
Location
DUMFRIES
Date
03/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
Very unreliable, ok at times , but so very bad at others. Andn if you want to do something online you really dont want to wait until its ok to do it. Also slow and a lot of buffering. NO from me, wont recomend and wont renew, will leave for a more reliable service asap
Reviewer
Raheela
Location
Newcastle upon Tyne
Date
30/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have the worse experience ever to change to sse.I am disappointed by the customer service. My phone and broadband stopped working in had to call from my phone on 0345 numbers I was online for 2 hours waited but no luck so I gave up.WON'T RECOMMEND TO ANYONE. THIRD CLASS COMPANY
Reviewer
jamsie
Location
ayr
Date
29/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Started of great but 2 months in and countless phone call to complain about the speed of the broadband I am wishing I had stayed with BT. Waste of time to try and cancel they will not let you even if you are not getting what you paid for. I am on a 18 month contract and now counting the days till I can get watching catch up tv when I want.
Reviewer
J. Cummings
Location
Hampshire
Date
26/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The WORST broadband experience ever. I had a persistent fault on my connection that SSE were completely incapable of dealing with. Customer services were CLUELESS, wait times were anywhere from 1 to 2 hours to speak to anyone. They NEVER called back when they said they would. Completely INCOMPETENT! Don't do it. If you do and you have a problem then good luck.
Reviewer
D
Location
Hampshire
Date
23/09/2016
Comments:
There's a lot of bad postings about SSE Broadband so I will add my 10 pence so far with a caveat that performance may vary for others.
SSE are a new broadband entrant using Daisy wholesale to provide their service. I'm not that confident they are the best when it comes round to knowing the technicalities and issues with providing a reliable service. I signed up for their Superfast fibre broadband service with maximum expected speed limited by my short copper line to the fibre box of 70-74 Mb/S. I was happy with that promise if it could be met 'most of the time' even though by Ofcom definition, it is probably Ultrafast, but that is my max line speed.
I've been struggling with low download speeds for a while at half the expected speed on tests and actual file downloads miserably slow and worse than ADSL! If you complain, SSE want you to do BT Wholesale speed tests. That seemed reasonable but in my case I was getting really strange results. I also used the ThinkBroadband tests which I think are representative.
It's a pretty techi subject but my first tests were done on a high end WIN7-64 PC. I repeated the same download tests on an old XP box and got much better figures. The problem of slow download speeds can be settings in your PC not the ISP and from what I've read is more likely with WIN7 and older.
Now I've fixed both PC's my SSE download speeds on both are 72-74Mb/s and a 50 Mb file is downloading at 4Mb/S. SSE did not change anything!
Before you complain or post your anger, I'd suggest borrowing a newish PC or laptop if you are running an older Windows PC. Of course you should also connect your test pc directly to their router and reboot both before testing. You should also disable your AV, firewall and other stuff that might slow the test down.
Reviewer
Paul
Location
Norfolk UK
Date
23/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After researching SSE as a provider by asking 6 specific questions 3 months use has shown that 3 of 4 essential answers were wrong. - Use own router > Yes (but NOT if you report any faults when support is then refused).
Is traffic management expected to have any visible effects? Unlikely! (Virtually unusable every evening speed down >3 and up >2.
Was sold 76mbps down BUT local line and exchange will not support more than 40 down - not a price issue as broadband is free but I would expect accurate information after providing tel. no & postcode.
SSE added extras which were not requested and increased bill until these were cancelled.
The simple summary is - Cheap YES - not usable during peak loads - that's every evening here.
Totally incorrect information as to reason for Openreach engineer visits.
9 different customer service contacts in less than 2 months which required repeated explanation of action so far and detail of fault(s) reported.
Supplied router, if it arrives, has rubbish Wifi and no guest network which can be disastrous if you have children or visitors.
SSE should stick to power supply!
Reviewer
Martin
Location
Northumberland
Date
20/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched from BT to save a few pounds. Very much regret it. Terrible speed, generally below 10mbps often less than 2mbps where I was gettin 60+. Impossible to watch catch up tv. It really is like going back 10 years the Speeds and stability is so bad. The router provided is awful. The range terrible. Much worse than the old home hub which must be 4 years old now. Terrible.
Reviewer
Ian
Location
Cornwall
Date
18/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Switched to SSE from BT as it was less than half the price for Ultra fast fibre.
Very disappointed!
Speed tests show that I'm getting between 30 -38 MBS, but it can't even stream an HD movie.
What is the point in advertising these fast speeds if it's useless. It appears SSE throttle the hell out of the bandwidth.
I phoned their customer services who say they'll sort the problem and call back, they never do.
So nearly 2 months in, they've delayed so much that I'm past my cooling off period and will now undoubtedly have a major battle to get away from the 18 month contract, which is not fit for purpose.
Reviewer
Geoff Sim
Location
Northamptonshire
Date
18/09/2016
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have been with SSE for a few months now, on their UltraFast Broadband and Phone for £21 a month. I should have known it was too good to believe...
Of course, the phone is fine, and at the start, the Broadband seemed great.
However, a few months in, and now the broadband speed is pants.
Ping is fine and reasonably constant at around 8-20ms.
Speed tests at bt.wholesale.com are always good, at around 73Mbps down /18Mbps up, with a ping of around 17ms.
However, real life speeds and downloads are abysmal.
I have yet to identify if there is a pattern to it as the testmy.net results over the last few days are like a "scatter graph".
I am in conversation with SSE at the moment. If it can't be resolved in the next week or so, I may have to try and weasel out of the contract, citing the service not being as advertised.
I will just add that, for me, SSE customer service has been excellent each time I have called them. I have even been called back several times.
Reviewer
Adrian Solomon
Location
Bridgend
Date
17/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
Even with the "heavy user" fibre optic package Traffic management kills your speed at peak times making it virtually unusable if you want to download anything, I have had speeds as low as 17kb/s.
Reviewer
Oliver Dickins
Location
Crewe
Date
16/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband I've ever used. 0.5 Mb/s download, what is that about? I'm supposed to be getting 80Mb/s.
Speedtest.net says 60Mb/s, Microsoft.com download achieves 20kB/s. Traffic Shaping ultimate fail.
No thanks.
Reviewer
Terry
Location
Radstock
Date
15/09/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
If you want customer service go elsewhere. They keep you on the phone for at least 30 minutes and then just connect to a non-existent advisor. You can hear voices in the background but it's a complete waste of time expecting anyone to talk to you. Worst company for customer service I have dealt with and their website is as useless as their advisors, if you have the patience, because that site is slower than 99% of the ones I visit. Cheap is not cheap when you get rubbish.
Reviewer
Clive
Location
London
Date
13/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Avoid its criminally slow at peak times. Switched to the SSE Ultra fast fibre so I could stream HD and 4k movies and I can get 65mb/s in the middle of a weekday but at any 'peak' time I'm getting 4-10mb/s. My previous standard broadband gave a constant 17mb/s which was more usable. AVOID.
Reviewer
GKarun
Location
Eton Wick
Date
13/09/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have switched from Sky and service is good, speed is constant 70mb+ downlink and 20mb+ uplink competitive price. 3 months passed no issue so far.
Reviewer
Paul Barnfather
Location
Chester
Date
12/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
5.00 stars
Comments:
I recently switched to SSE 38Mbps fibre. Off-peak speed is fine (34-36Mbps down / 9-10Mbps up). However speed during the evening is a pathetic 2 Mbps down. With my previous provider, I got 38Mbps all day long on the same line. Something is very wrong/congested with SSE's upstream provision from Daisy. I have filed a complaint. If they can't sort this out, I will be asking to break my contract and will go elsewhere.
Reviewer
Tony
Location
London
Date
06/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched from BT - to "SSE Superfast". My A**e. It is turtle slow, keeps cutting out and has low download speeds - less than 11. Trying now to get out of this deal as no good paying for something that has been falsely advertised in my opinion.
Reviewer
mr josh
Location
durham
Date
06/09/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
We have the £21 package, in theory the speed is good around 30Mb/s, however, the internet is so bad, it buffers....HOW? BT had less speed and didn't ever buffer. My guess is SSE throttle certain websites and media. It is shit tbh, I know it's cheap but spend a bit extra and get a different optic package.
Reviewer
Richard
Location
Altrincham
Date
29/08/2016
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Hi I thought I would provide an update about my Ultrafast broadband from SSE (found on MSE) - bit of a dispute originally as I needed a new line MSE said free line, SSE wanted to charge £160. 6 week delay whilst they tried to transfer a business line with BT which I wanted to cease. Eventually got new line fitted after much chasing.
Having read the horror stories on here beforehand, I'm quite pleased with the service so far. Yes it does appear to be throttled at peak times, but still seeing 30-50MB download, 18-20MB upload speeds. My son hasn't started shouting about the speed of Youtube, Xbox etc yet. Time will tell if it remains reliable and speedy when holidays end. So far cheap deal for £21 line and BB, but not quite Ultrafast.
Reviewer
Eileen M
Location
Oxfordshire
Date
28/08/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I have SSE broadband for 2 months and am very pleased with it so far. After paying double the price with BT it's very good value for the money £21 per month , the only thing I will say is that the upload and download this bank holiday is really really low. They Ping is 14 ms and download speed is 0.16 Mbps and the upload is 1.07 Mbps so very poor but will just keep an eye on it
Reviewer
GD
Location
Trowbridge
Date
22/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved to SSE 7 days ago, still not working since moving to SSE
Open reach engineer signed off job as live when it wasn't on day 1
Reported everyday with no appointment for engineer
Given engineer appointment for Monday which is 7 days,
Engineer didn't turn up
Now been told the appointment will be Friday which is 12 days without Internet
Very disappointed with the service which appears to be handled though a company called daisy
Reviewer
Ben
Location
Norfolk
Date
21/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I moved from BT to SSE because of the amazing deal they had at less than half what I was paying BT. Seeing as they where using BT's lines I assumed I would get the same Speed from them as I got from BT. The Sales rep even confirmed I would get the same service.
Wow was he wrong, day one an SSE agent turned up at my house drugged me and put me in a time machine to 1994 where I was subject to a sub 56k performance. Forget being able to game to watch Youtube videos don't even think about Netflix this is the WORST fibre broadband I have ever had. I immediately cancelled and I'm going back to BT.
The main issue isn't SSE its the wholesaler they buy their broadband from speed tests will say 73 mbs because they traffic manage the speed testers to give a high score, in reality you will get basically zero bandwidth. Be prepared for massive pings and useless internet. JUST DON'T DO IT>
Reviewer
Belgravia man
Location
London
Date
20/08/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Signed up in July went live August. So far ive had no issues at all with SSE despite all of the negative reviews here and on other review sites. I get an average of 70 to 80 mb with ultrafast fibre ,customer services can be a little slow however when i have spoke to them they have been very good.
Reviewer
Ruth
Location
Winchester, Hampshire
Date
16/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Awful service, Internet drops out numerous times throughout the day, at other times slows down for much picture quality when streaming is unwatchable. Customer service is absolutely terrible, spend such a ridiculous amount of time waiting to get through to an advisor on the phone we've given up and emailed, no response to emails at all though. Avoid at all costs, by far the worst broadband provider we have ever had the misfortune to deal with.
Reviewer
Xander
Location
Brighton
Date
15/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They seem to limit upload/download speed to less than 50% the regular speed almost every day.
I'm a freelance graphic designer and this entire outfit has caused me to be even slower than the 35mbit fibre I had with sky, much less the 78mbit speed I can get for about an hour a day before it throttles me back.
I read online that the services are actually provided by Daisy Wholesale.
I've today written a complaint to SSE and delivered via recorded postage. At the same time I'm bringing the matter to the attention of the Ombudsman and Ofcom.
I suggest eveyone else experiencing underhanded throttling also do the same. It takes 10 minutes of your time and right now it's critical that no new customers are onboarded with SSE Unlimited Ultrafast Fibre without knowing the material facts which will effect their daily use of the service. I thought we were past this kind of rubbish but now we're all locked in to an 18 month contract with them.
I don't torrent, download significant amounts of data, but it seems that services such as teamviewer are seen as p2p and as such it's impossible to use for even 30 minutes logging in to my desktop machine upstairs to fetch files before these SOB's throttle the connection.
We're livid. They have picked the wrong person to target with fraudulent advertising of services.
Reviewer
Helen
Location
London
Date
10/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
The customer service is disgraceful. I tried to take my SSE broadband with me when I moved home. I waited for two weeks with no letter received in the post as promised regarding my move. I called SSE only to find out that my account had been closed and I had been charged with a termination fee. A customer adviser promised me that this fee would be removed and my account would remain closed. The following week I received a router and and charge remained on my account for over 4 weeks regardless of an official complaint being made. I had also asked to speak to a manager on many occasions only to to fobbed off by a customer adviser who would say they have no power to do anything. Was I reimbursed as per company states on website for a call back that was not made? Or for the stress they have caused me? Of course not. I strongly advise everyone NOT to use this unprofessional company.
Reviewer
Sylvia Filbey
Location
Landrake Cornwall
Date
08/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hi me and my husband have been waiting since May this year for our internet to be installed and he had the day off today as they said today would be the day and still no instillation I am calling sky right now and in the hope my husband will cancel this useless policy I am fuming don't bother getting this Internet as they are the worst I've ever dealing with.
Reviewer
Gerry
Location
Blackpool
Date
08/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just moved to their ultra fast fibre broadband two weeks ago. It's ultra bad. Worse than standard copper ADSL we moved from and incapable of even delivering Netflix to a single device in the home reliably. The line is capable of receiving speeds of 79mbps according to our open reach installer. We're about 25m from the fibre cabinet on a proper copper line, but we're getting about 5mbps. Ultra fast? Ultra lying thieves.
Reviewer
Alex in Devon
Location
South Devon
Date
04/08/2016
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Customer service only scored 3 stars as they omitted to tell me the date they were taking over my service, send me a modem and that they had arranged an engineer to call. I only found out by accident when my service stopped. That said they sorted it all out in 24 hours with telephone calls to keep me updated. They also sorted out the issue when OpenReach equipment failed at the exchange within the above 24 hours. I always judge a company on how they respond when something goes wrong - to date have not been disappointed and its great to speak to a UK support centre
Reviewer
Gary
Location
Northamptonshire
Date
04/08/2016
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
I am a long-standing customer of local loop unbundled services over Openreach copper twisted pair telephone cables and related ADSL2+ services at a number of locations and can say without a doubt that SSE are always ready to help with any issue. Their staff are polite and always do their utmost to keep in touch and provide timely updates. Their call centres are actually in the same country too! The connection is at ADSL2+ upper speed limits and I can't find any reason to complain about speeds at all.
The price for line rental and free broadband is locked in for 2 years, although the contract for line rental is only for 12 months with the option to stay for an additional 12 months at the same price to take advantage of the 24 month free broadband offer. I don't think I will ever find line rental and free broadband at this price or speed ever again, as prices have been nearly doubled with other providers since I moved to this service at the end of last year (September 2015).
Whilst the physical connection to the exchange is pushing the limits of the ADSL2+ connection (24mbps downlink 1.3mbps uplink sync speeds) and my ADSL2+ modem is just less than 200 feet away from the telephone exchange (low noise, SNR and good Noise Margin), the connection suffers from MASSIVE BUFFER BLOAT (excessive network packet buffering). This is not the fault of the equipment I use, the modem used to connect to the exchange's ADSL2+ hardware or any of the Openreach (formerly British Telecom) infrastructure.
The problem is with the way in which Daisy Communications leave network buffering mal-configured on their network routers and switches! They have not configured their network routers and switches to disable the unnecessary buffer memory (to allow data through without artificial delays). Network Packet Buffering on intermediate network switches and routers along the data path was once, long ago, thought to ease network congestion. Now, network specialists across the globe agree that network buffering causes many more issues for network users than simply allowing lost packets of data to be gracefully retransmitted by the original source in a timely manner.
Daisy Communications appear to be ignoring this industry standard and the advice to remove packet buffering from their switches and routers which forces all upstream data to be buffered, rendering their customers' broadband troublesome and oftentimes useless for a lot of Internet services, including financial trading, eBay Sniping, online gaming and any other service that requires customer's requests to be transmitted without artificially being delayed in massive network buffers. 1500ms+ delay is an eternity in electronic terms and does not help any broadband user in any perceivable way. Unfortunately the problem is hidden from many frustrated traders, gamers and eBay snipers and they just put up with it, not knowing the cause of the problem, not being able to do what they need to do online through this incompetent practice of ISPs allowing mal-configured network switches and routers to persist on their networks!
It's a shame that SSE have not been able to encourage Daisy Communications to properly configure their network switches and routers.
I'm currently seeking a switch to Eclipse, the other wholesaler of Broadband products that SSE uses to see if their network is any better.
Reviewer
Dusty douglas
Location
Bristol
Date
03/08/2016
Comments:
the cooling off period is supposed to be for customers it's does not mean SSE should do nothing for 14 days ... been waiting 3 weeks for broad band and still nothing ... wish I never changed ..Plusnet connected my phone same day how does it take SSE 4 weeks to push a few buttons? Was going to change gas and electric but can't go without fuel for up to three weeks!
Hopeless company. No emails no letters. Not told it would take
so long not happy avoid like the plague
Reviewer
Iain
Location
Perth
Date
02/08/2016
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The cutover from TalkTalk to SSE went ahead smoothly on the agreed cutover date and I haven't noticed any drop in the 76Mb/s speed. But, their customer service is shockingly poor. I couldn't sign up online and had to spend 43 minutes on the phone to a Portugese chap who had trouble reading the terms and conditions back to me but insisted on repeating them about half a dozen times. Then I get a mystery email to say they'd been trying to get in touch with me but, even though I gave them alternative details, didn't get back to me.
After the cutover I tried to download the security software, NetIntelligence, using the login details provided but got the error 'invalid username'. When I emailed NetIntelligence support the email bounced so I emailed SSE and never got a reply. I'm now on the phone to SSE to get this sorted out and have been queued for 20 minutes and counting. I'm paying for a 24x7 service but their telephone support is only 8am to 8pm Monday to Friday and 8am to 2pm Saturday. So if I have a problem at 14.01 on a Saturday it could be 42 hours before I can actually report it - assuming they ever answer the phone.
Reviewer
Don Hardy
Location
Neston wirral
Date
01/08/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Woke up at 9-15 am this morning on change over day for phone & internet changed over routers from EE to SSE hey presto all up and running by 9-30 am could not have been better. Now getting 38mb,I was getting 30mb with EE so that is a good result and hope it stays that way.
Well done SSE this is a great deal £21.00 for all calls and Internet .
Reviewer
kdk68
Location
North East England
Date
31/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Placed an order 13th June, Internal cancellation has happen three times, no reason given, was advised compensation would happen this did not.
WORST SERVICE FROM ANY BROADBAND AND TELEPHONE COMPANY, AND YES EVEN WORSE THAN BT AND THAT'S HARD TO BEAT/
STAY AWAY FROM BT BUT DEFINATELY STAY AWAY FROM SSE ALSO.
Reviewer
kozas
Location
worksop
Date
31/07/2016
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
speed, cheap.. and make a diffrence to talk talk...
Reviewer
Steven
Location
Holyhead
Date
30/07/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Switched from BT but was worried due to the ever age to poor reviews on here.
The service and switchover was flawless and I am now receiving 70meg download speed from an advertised 72 meg.
Don't believe the rubbish on here and to top it all off its £21 a month for my line rental, unlimited 72 meg broadband and calls.
Say goodbye to the so called big names they are ripping you off to use the same lines.
Note: I have not noticed or felt any traffic throttling during usage so unsure how it works as I have seen a lot of comments regarding this.
Reviewer
ANTHONY
Location
BOGNOR REGIS
Date
30/07/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Seamless transition from previous supplier in all aspects of the transaction. Absolutely pleased with SSE.
Reviewer
Finnster
Location
Bristol
Date
29/07/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It started badly and went downhill from there, on the day of connection waited for an engineer all day, by about 5pm I lost my patience so called SSE was told that they didn't need to send one and I just needed to connect my router - so day wasted then!
I connected the router and then waited....nothing...so I duly called SSE, I was then told due to an administrative error my broadband order had not gone through and it may take up to a month to get connected.
Obviously I got very annoyed at this and to cut a long story short four days later they managed to sort it out, so problem solved....
However, the speeds and reliability of the broadband was appalling so two new routers later they offered to cancel my broadband which I duly took up, I then went to Virgin and tried to carry my number over I then received a letter from SSE informing me I owned them £130 due to early cancellation......
Luckily my notes on their system back up the fact regarding the cancellation so the bill will be waived, however the numerous phone calls I have made to them ranging between 20 - 50 minutes of being on hold just add to the frustration.
They just are not set up to offer broadband from the infrastructure to being able to mange the customer service - I would avoid!
Reviewer
Srikanth siddamshetty
Location
Bedford
Date
29/07/2016
Comments:
Awful experience, made online application to switch from BT, received confirmation emails and allowed me set up online account. nothing happened for 2 weeks, contacted customer services and they don't have a record of my online application even though I have received 3 emails from them to confirm my application. customer services promised to contact me back after checking with their sales department over a week not heard from them, called to their complaints department same answer and advised to either stay with BT or start process again which will take 4 weeks. when questioned about emails I was asked to forward emails and waiting for the reply now but I have absolutely no confidence in them and I know that nothing can be done with my complaint.
They wasted my time and meanwhile my BT contract finished so they started charging me full price and every time I called to speak to them its more than 20 minutes waiting time to speak to some one and by the time you finish your call its 40 minutes.
based on my experience I wouldn't recommend.
Reviewer
Rob
Location
Doncaster
Date
27/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I have a busy household who consume bandwidth like there is no tomorrow. We were with Virgin until last year, but were having problems with the twin boys' xbox gaming, as they were getting kicked off servers in the evenings. Virgin told us there was a faulty bit of kit attached to the same node of us, but they had NO WAY TO LOCATE IT. As soon as we could leave, We did. SSE were doing the fibre intro deals so I snapped up the 78Mb/s package.
It all started out quite well. Speeds seemed fast (I didnt obsess over it and benchmark it every day or anything) but over time the service has got slower and slower and slower. I'm writing this now at 9.08pm and I'm getting 0.59Mb/s on the download cycle, 0.11Mb/s on the upload cycle. We restart the BT fibre box and the shocking Technocolor router (the worst router in the world - official) a couple of times a week. Its still rubbish. Calling SSE broadband is a waste of time. Not once have I spoken with anyone who has any technical skills (I work in IT/networking and know what I'm talking about). The helplines seem to be staffed by young girls trained for sales. Think I'll give them a call tomorrow and tell them I'm cancelling my direct debit in protest at the rubbish broadband speeds I'm getting, see where that goes.
Oh, and dont bother calling them late at night or on a weekend. There is no one there.
Reviewer
TF
Location
Weymouth
Date
27/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I switched from BT to SSE. What a mistake. SSE is so so slow it is like using a dial up connection. Hopeless.
Reviewer
Vicki hunter
Location
Emsworth
Date
27/07/2016
Comments:
Bloody annoyed switched from talk talk to sse thinking it would be better and no its all gone off line and broadband and tried calling and it seems when you select option for problems they make you wait for ever so not managed to talk to anyone still so sat here no Internet and can't find out why jokes
Reviewer
Ed Butler
Location
Sheffield
Date
26/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Switched from Plus.Net due to price - MASSIVE REGRET.
Download speed and Web latency is just fine. Gaming Latency however is DOUBLE to TRIPLE! P2P capped at 50K/s.
Atrocious. Cant wait to get out back to Plus.Net - all if forgiven.
Reviewer
Simon
Location
Plymouth
Date
25/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Agree with everyone else. Signed up two months ago. Something "went wrong" with first order, so had to chase and they started the process all over again.
Apart from a welcome pack, no further communication from them. I chased them and a few days later got a text message confirming installation date for today. Took the day off work and no engineer turned up. Managed to get through on their webchat and was told the engineer was booked and to keep waiting until 6pm. No one came.
If you try and call them they are constantly busy and I've queued for almost an hour a time before giving up.
Totally hopeless. Don't bother with them at all.
Reviewer
A person
Location
Scotland
Date
25/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
RIDICULOUS THROTTLING ON FIBRE
Paying for 80Mbps, getting 8Mbps. Regret switching from BT. This is a scam.
Reviewer
Dean
Location
Dunfermline
Date
24/07/2016
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The only problem I had was with openreach getting my line connected. my activation date went by and still no service. my account was upscaled to a manager who rang me everyday with updates from openreach. my line was finally connected 6 days late. not sse fault at all. at the end of it a £50 credit was put on my account and my broadband is stable at 68mps. Customer service is good
Reviewer
Sam
Location
Caversham
Date
22/07/2016
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Started of really good. Was warned by BT that my connection would be throttled by SSE. I thought they were spinning me a yarn to try and get me to stay but I now suspect they were right. I get a 70mb connection in the morning which goes down to just less than 1mb at around 6pm each evening. Upload speeds are remain constant at 12mb at all times.
Reviewer
Tony
Location
Worcester
Date
22/07/2016
Ratings
Satisfaction
2.00 stars
Comments:
I was already to transfer to sse from sky.I had the welcome pacage come but no date for switch over.I was due to have my sky cancel within days.I rang bearing in mind I placed the order some 3 weeks ago.they could not give me a date for the broadband.so it would mean I could be without phone and broadband for weeks.I went back to sky after looking on these reviews.not very encouraging and done a deal for fibre optic for not much more.the good thing is no it eruption. Sometimes better the devil you know.in this day and age it should be straight forward.
Just do your homework customer support is a waste of your time 40mins to speak to someone who cannot help.I don't need the hassle.
Reviewer
Black Country Baggie
Location
Waslall
Date
22/07/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent Service, No problems, Fast Broadband. Changed Broadband and Telephone from Sky Kept sky TV package now saving £35 a month with faster broadband. A +++++++++++
Reviewer
S Raj
Location
eastleigh
Date
22/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Since day one of switch over from plusnet my speed is in the 5-15MPS when before I was getting 50-70Mps I have given up ringing and waiting for this to get sorted one common excuse is it takes a few days to settle which is utter nonsense I have emailed them requesting disconnection and will go back to plusnet or BT. Don't use this company.
Reviewer
Amy
Location
Devon
Date
21/07/2016
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Really impressed! Having experienced switch overs before I expected the usual chasing and days without any internet but I had nothing of the sort! It was really straight forward, I just filled out a form online and was told that they would be touch within so many days. I received a letter in time with all the T+Cs and to let me what to expect and when. Without me doing anything else, my old supplier contacted me to say that SSE had been in touch and they knew I was leaving. I was told when an engineer would come (I was given a 4hr window to expect them). The engineer arrived as expected and I had, at most, 1 hour without internet! There's been no problems so far!! I have never known any switch to go this smoothly! And at such a great price too, way below everyone else. I had to call customer services to ask 1 question, I had to wait to speak to someone for 40mins (hence 4 stars) but when I got through to someone they went above and beyond to help. I really can't speak highly enough of this company.
Reviewer
Mike
Location
Leeds
Date
21/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SSE Ultra Slow! broadband
This is going to be short and sweet as I have already wasted half my life on the phone to SSE Fibre broadband (Daisy Group) trying to sort my very very slow connection out.
1) They customer service when you and if you actually get through is 0
2) They Promise to call you back for which I have had 8 no call backs
3) Half the Broadband staff know nothing at the very best about their service!
4) Despite over 32 emails proving to then that the Traffic shape terribly they deny it.
5) I pay for a 20mb up 80mb down service for which mostly downloads at 10mb to 15mb !!!
Sum it all up JOKE COMPANY and SERVICE just google and see how many thousands of people have the same problems.
Next time you put your name to a service I would suggest you check out your provider first! (Daisy Group) FAIL
By By SEE time to get my life back!
Reviewer
Peter
Location
Anderson
Date
20/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If i could give no stars I really would. As per other reviews waited in for engineer that did not show. No Upgraded socket. Getting 3mbps!!! Router will not work on Ethernet cable. Over an hour on hold to speak with someone, twice!!!!! AWFUL AWFUL AWFUL Do not touch with Barge Pole!!!!
Reviewer
Terry leese
Location
Henfield west sussex
Date
18/07/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I switched from BT infinity to SSE £21 - 18 month offer. It just worked, no problems so far.
Reviewer
Steve
Location
Cheshire
Date
18/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I applied online for their ultra fast fibre broadband mainly due to the cheap deal they had for £21. AVOID them at all costs!
On application I received an email confirming my order and I was aware it could take upto 21 days to change over. After 21 days I received nothing so rang customer services who were useless and told me that my online application hadn't gone through. I asked if they could fast track me another one and hey said no, you'll have to wait another 3 weeks. Appalling company, constantly on hold with customer services and reps appear to have no idea what they are doing. Don't bother with their online chat function either they haven't got a clue and apparently have 'limited access' to systems. I had problems with this lot with electricity many years ago but gave them the benefit of the doubt - AVOID AVOID AVOID!
Reviewer
Stephen
Location
Liverpool
Date
17/07/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Waited in all day for the BT engineer, only to be told that they often don't need to call at your home, but also don't tell you when they're finished at the exchange/ junction box.
I was told I was getting the full 80Mbps, got 55Mbps until I upgraded the master socket myself (which the engineer was supposed to do). I still only get 65Mbps.
This is not a truly unlimited service either, they have pretty brutal traffic shaping. My P2P traffic in is down to about 0.3% of full speed, even in the middle of the night.
I wouldn't have signed up knowing what I do know, and will terminate the contract after the 18 months is up
Reviewer
Vijay Patel
Location
St. Neots
Date
16/07/2016
Comments:
STAY AWAY.
After looking into SSE to replace BT for my phone and broadband - their deal for £21 seemed appealing. Spoke to their agent as I was not keen on paying the conection charge I as informed that as a current BT customer I would not be charged. So I went ahead with the the online application. Two days later I receive the paper work which I read through. I notice the connection charge. So I call them... 40 mins on hold I get to an agent. I enquire about the connection charge... They tell me to hold on. They come back and ask me when I applied for the service. I would have expected they know as they have sent me the paperwork!!! They then inform me that the charge was introduced a few days ago before I applied for the service. Connector charge is £60.
Cheap deal but found them to be dishonest
Reviewer
Satch
Location
Midlands
Date
16/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
When being a new customer looking to take my business to SSE ... you'd have thought someone would have been interested in making contact with me ... but no. Decided that if they cannot be bothered with new business then they certainly wont be bothered once your captured. Shame on you
Reviewer
Peter Salisbury
Location
Melton Mowbray
Date
14/07/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
TOP CLASS service just became a customer today everything went as according to plan and the fibre speeds exceed Virgin Media in this area !!!, keep the good work up folks.
Reviewer
Julie
Location
Scunthorpe
Date
12/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely appaling customer service. I had broadband for literally 2 days before they accidentally cut me off. Ive now lost my slot on the exchange so I am left with the lowest speed I've had until another slot becomes available. The only good thing is they let me cancel my contract with no penalty after agreeing their customer service had been appaling. AVOID
Reviewer
dada
Location
newcastle upon tyne
Date
12/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SSE have cut us off our talk talk broadband have not provided a new router so we cant connect to broadband, and have been disconnect for a week now. After holding the line for 40 min i was promised a router for next day delivery which never arrived, called again and was told it has defiantly been sent out this time and we still don't have a router so cant connect to the internet. please avoid this company if you cant afford to be without internet for long period of time. Most annoyingly they lie.
Reviewer
WILLIE
Location
DINGWALL, HIGHLAND
Date
08/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just changed to them on the 6th July, first test was 49 download speed and great upload speed, OMG what went wrong in 24 hrs!!!??? Carried out speed test on 7th, download 9 but upload still ok. I was getting 19-20 download with Plusnet on ordinary broadband!!! Ultrafast Fibre, no way!! Sent email for explanation, no reply yet.
Reviewer
Caz
Location
London
Date
07/07/2016
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Am actually not sure what the fibre speed would be but I almost signed up to the SSE £21 deal today but had one more go at getting a good deal with my current provider TalkTalk and they are giving me free fibre broadband for 12 months so will only be paying £17.70 per month for better more reliable download speeds by the looks of the reviews on here and am so glad I read the reviews so I would say check with your current provider first and you may get a better deal and a more reliable service - I am one happy customer now and TalkTalk will be switching me to my free fibre broadband in 9 days with no fees or extra charges
Reviewer
Les
Location
Wirral
Date
07/07/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Great service and speed.Very satisfied.Broadband speed better that Virgin and half price.Recommended!
Reviewer
f ireland
Location
Newhaven east Sussex
Date
06/07/2016
Comments:
only joined just under a month ago, I emailed them through there online form to complain about my speeds on the 28th of june 14 days after i was connected. I was estimated 55mbps download and this drops to under 7mbps in the evenings, as of today the 6th of July still no response and just tried to contact them by phone again and was on hold for over 15mins without speaking to anyone . I give up .stay well away from this broadband supplier and don't be tempted by the cheap prices , I admit I was but just not worth the hassle .
Reviewer
Amanda mcbride
Location
Glasgow
Date
06/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
OMG...how disappointed am I!! From time hanging on phone to speak to customer services to not receiving a start date and they gad arranged an engineer without me knowing appointment! Super fast fibre my backside! I had at least 10mbps with bt normal broadband now I have just under 3mbps with sse superfast fibre! I am one extremely unhappy customer! I'm thinking if cancelling contract as they do not deliver what they advertise gggrrrr and thinking if reporting to trading standards for false advertising
Reviewer
For a friend
Location
Wales
Date
06/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have to write this for a friend who still currently has no internet.
SSE are a terrible company and shouldn't even be considered. You may as well go for a more expensive company over this or a company which provides less Mbps.
My friend recently moved last week and had to pay £200 just for this company to transfer over the broadband signal. They were promised that by the 4th this month they would have /both/ their broadband and internet. However, surprisingly, the 4th comes along and by the end of the night only the phone works. They phone up and got informed there is a 40 minute queue and that SSE will phone them up later. Later comes and there's no phone call. My friend continually phones them and she gets informed that she will have to wait until midnight to see if the internet connects. Midnight arrives and there is still no internet. They phone up the next day and get informed that oh, actually, your internet should be up today, not tomorrow, but we didn't tell you about this, nor did we give you any documents informing of the change. Nonetheless, my friend waits the day out. Nothing happens.
Now it hits today, the 6th and still no internet. They phone up, asking why the deadline hasn't been delivered and guess what SSE say? They inform my friend that actually, they aren't customers anymore because of the moving, that actually they are sending a new Router over because apparently their current router isn't good enough and that the router will most likely take another week to arrive.
My friend lives in Wales and only moved over a mile or two away from their current address so it's not as if the signal was going to struggle.
My friend is now £200 short.
I hope no one else bothers with SSE due to how appalling they've treated my friends family. You may as well dish out an extra £5 a month to get a broadband provider that actually helps you.
Reviewer
ian
Location
romford
Date
05/07/2016
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
broadband speed very erratic some times very very slow and didn't have problem with previous supplier plusnet on speed not what promised. be careful when signing as i was miss lead on the 14 days cancellation policy.
Reviewer
Ryan
Location
Leatherhead
Date
05/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor service from start to finish waited 6 weeks being told my provider was holding up the change over. In reality sse could not get their act together. Went to complaints team who could only advise that they could take my phone over but the the broadband would take another 20+ days. Customer service not good. Can't comment on broadband as the company is incapable of providing this service. Avoid, Avoid, Avoid!
Reviewer
Derek Nixon
Location
Wirral
Date
05/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Comments:
Nearly switched from Sky until Sky advised to look at Fibre Broadband connection charge which can be from £30 to £60 approx. It's in the small print. Naughty as I thought SSE was above that.
Reviewer
Anderson
Location
Maldon
Date
05/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
New customer hope to change to S S E on phone over 5 minutes waiting gave up no one answered
Reviewer
Terry
Location
Berkshire
Date
04/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
We wanted to get Broadband with SSE so when we called they said that some one would call us back that evening or the next day That never happened I think there customer service is very poor for trying to help get new customers. I did read that SSE customer serive was bad that is very true we won't be going with them
Reviewer
Paul
Location
Wirral
Date
04/07/2016
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Terrible customer services. Imagine being on hold for 38 minutes listening to cap crooners.. no wonder people hang up and come here to write reviews.
Reviewer
Terry
Location
Berkshire
Date
02/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Very very bad service we called to join and after a long wait we was told someone would call us the next day that never happened not good customer service if SSE want new customers as we have decided not to go wth them now
Reviewer
jerry
Location
notts
Date
02/07/2016
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
found this ultrafast service on google,at £21 total month3amly cost i thought its too good to be true! bt service terminated at 3am (38meg service supposedly,got much less),i plugged in new router and was running in 10 minutes,blistering speed 75.6dl/19.8ul, get it while its still available !
Reviewer
Dx
Location
Southampton
Date
30/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Ultra Fast fibre really bad. BTW downloads can be below 40Mbps. Worst is 100Mb test file dowloads Think Broadband: Download rate can be anything from 120kb/s to 4Mb/s. Their test file downloads can be 10 minutes to 20 seconds. I am right on the BT fibre cabinet, it is their Daisy ISP that seems to be putting in the throttle or bottleneck for what should be an Ultra Fast Fibre service. Try the test file download yourself and at different times.
Reviewer
jay vallance
Location
london
Date
30/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well these guys are rude and can't behave and are obviously trying to get a one-up on customers. They have a "cooling-off" period where they expect you to chase them to install. Well I don't know where they got the idea they were so great but they aren't.
Reviewer
Karl Roberts
Location
Newport
Date
28/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The speed is totally crap. Was suppose to get up to 79Mbps, but I'm actually getting 80, maybe 85Kbps download speed! Will have a word with SSE.
Reviewer
Graham
Location
Bicester
Date
23/06/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Moved from Sky to SSE, what a great decision and great deal.
Everything happened as planned and at the arranged times, I have absolutely no reservations in recommending this service and thank SSE for a hassle free changeover and look forward to being a customer for many years to come
Reviewer
Patricia Lynn
Location
Blairmore, Dunoon
Date
23/06/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Changeover handled very efficiently SSE arranged it for 20 June and it was delivered and installed by Open Reach on that day. Very impressed with the service and am certainly recommending SSE broadband to my friends. Has reduced my broadband/phone bills by two thirds.
Very happy customer. Thank you SSE
Reviewer
Alison
Location
Chorley
Date
21/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Absolutely atrocious. To cut a long story short a month has passed and they are still unable to even process the application. Have spent what seems like days on the phone and eventually because they had no idea what to do. I have told them to forget it. Supposedly they will be compensating me with £50. Don't go anywhere near SSE for broadband. Hopeless.
Reviewer
Richard
Location
Runcorn
Date
21/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely abysmal service. Stay clear. Due to change over from BT last Tuesday, phone and broadband. Phone was changed over. They failed to tell me an engineer was coming to change socket for broadband. Did not know this until got home and found note through door from engineer. Tried phoning SSE that night, after an hour someone answered who said they were only taking messages and would get someone to call me the next night. Guess what no-one called back. Next night after an hour got through to someone who aid they would be in touch to re-arrange engineer visit. On Saturday someone called to say they would contact me by phone either later on Saturday or Monday to let me know when engineer would be coming. Guess what-no call yet. I spent over 30minutes on the phone tonight but did not get through to anyone. I did get a letter today saying they want to resolve my complaint to my satisfaction and will be in touch in due course. Easily soled-Answer the phone-Call back when you say you will-Arrange engineer visit. Surely not difficult. Hint to anyone thinking of changing anything-find the customer service number and call it and see how long you have to wait. If it is a long time they must have loads of complaints. Final bit of advice-AVOID SSE. Only 18 months to go before I can change provider.
Reviewer
Lucy
Location
Maldon
Date
21/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Still no broadband after a week. Never answer the phone and when they do you get smirked at, can only think this is a regular occurrence. Absolutely terrible company. Definitely AVOID!!!
Reviewer
Andy
Location
GU9
Date
20/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor service, average reliability, terrible speeds and regular drop outs. Got this for the price, but won't be with SSE once the contract period ends. For those who want to know, I was told speeds of 13mbps would be the norm, (after testing). On first install I was indeed getting 13-15mbps. Now, just a few months later, highest I get is 2-5mbps, and I frequently find it's dropped below 1mbps. I know the line is fine, so it's SSE throttling it. We use it for catch up TV and normal web browsing.
V. Poor.
Reviewer
Peter
Location
Lancashire
Date
20/06/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Moved from BT Infinity to SSE BB and Phone package at half the cost. Everything has gone great from the outset. Connected today and very easy to set up. Lot quicker than BT Early days but very happy so far.
Reviewer
Asaim
Location
Bradford
Date
18/06/2016
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
The transfer from BT was not bad, only thing to fault, was the engineer did not turn up, rang up customer service who advised everything had been done and the engineer did not have to attend the property. Setting up was easy and compare to BT who I was paying £50 for the same service, this is a lot better deal, same service but cheaper price. If you do have BT, I would recommend to change to SSE.
Reviewer
bob
Location
basingstoke
Date
16/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Comments:
This is not an actual review of SSE, rather a review of why I am not with them. After being with TalkTalk almost from their inception I decided it was time to upgrade to fibre. As the T-T offering seemed quite expensive to upgrade I went online with a well know switching site and it appeared that SSE were offering an excellent deal for £21 a month unlimited calls, fibre B-Band etc. I duly put all of the info into their site and was told that I had to call them 'for a few remaining details' After 4 successive calls, being on hold for around 15-20 mins each time I gave up and called TT to discuss cancellation. Although not matching the SSE deal they have upgraded me to fibre for free, with no additional installation or delivery costs for a year and without all the hassle of switching, changing email etc. SSE would almost certainly have got my business initially if they had answered the phone (which TT did within 30 seconds) but clearly their customer service is either too over stretched or they just don't care. I can accept peak demand issues but the calls were over a few days with a min of 10 mins on hold each time before I gave up. Finally I cannot recommend highly enough the T-T representative in the Lancashire call centre who sorted it. HE was professional and interested, taking the time to offer me a good package for no additional cost without being pushy
Reviewer
eddy
Location
warwickshire
Date
15/06/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I joined SSE on the 10/06/2016 taking advantage of their home phone/broadband deal.
Was surprised to have a BT engineer turn up to connect the line. If I had known this I probably would have gone elsewhere, because I don't want anything to do with BT, but anyway, the broadband switch has been swapped over smoothly and seems fine, even though its been only five days. The problem is I have no landline, incoming or outgoing.
I tried going through the email side, but that was a big waste of time, so I finally got to talk to a person at customer services today.
The girl was polite, knowledgeable, and knew exactly what my problem was, which has me highly suspicious, because I had the distinct impression she was reciting from a script.
Reading these reviews there is a common trend of one or the other not working, and I am worried that this is gonna take a while to fix.
I think this provider is playing both ends against the middle, where the customer is concerned, and are beholden to BT for their continued monopoly on landlines,but it doesn't stop SSE collecting valuable subscriptions.
Seriously considering cancelling within the cancellation period before this drags on.
Reviewer
Sue
Location
Milton Keynes
Date
02/06/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish we hadn't bothered moving to SSE. Due to have ultra fibre bb installed and working on 1st june. Open Reach engineer arrived (late) and said he couldn't do it. To add insult to injury he lied to SSE saying we weren't in when he called (we can prove we were). Endless calls to SSE to tell them to just put us onto ADSL as we have businesses relying on internet access. Said that they would fast track it soit would be 2 days to be switched on, then have just been told it willbe 10 days. What a shambles of customer service!
Reviewer
Sime Kwint
Location
Rhondda Cynon Taf
Date
21/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
At first they were brilliant. But as the months went on the line speed getting to the router started dropping. then the dropouts started. Thinking it was the router, I bought a Netgear DSL6400. It instantly gave me a 2 meg line boost to router (that has not dropped by 1.5meg). Even with new router I am still getting dropouts very often. done a BT Wholesale speed test this evening. it states I am getting 30 meg download. When I download though it is mazing out at 0.8 meg. Will be contacting Swalec when their complaints line is open to call. Disgusting service!
Reviewer
Phil
Location
Oldham
Date
11/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After waiting 8 weeks to get installed, I was happy at first with the speed I was getting, which matched the speed I was paying for.
But now my speeds are abysmal, it seems that after using about 2gb in a day they slow your download speed down to about 20 - 100kb per second, which then seems to be the norm for the rest of the month.
Also the wifi completely drops out for about 10 seconds at least twice an hour every hour! Causing my downloads to fail, they even charged me a different amount every month for 5 months, were every bill was higher than it should have been.
It's cheap and discounted for a reason! Stay clear!
Reviewer
ross
Location
inverkeithing,fife
Date
06/05/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Moved from talktalk and very happy i did.great price,customer service best I've ever dealt with and had no problems with internet connection or speed.handles streaming,downloading,online gaming with no buffering or lag
Reviewer
ross
Location
inverkeithing,fife
Date
06/05/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Moved from talktalk and very happy i did.great price,customer service best I've ever dealt with and had no problems with internet connection or speed.handles streaming,downloading,online gaming with no buffering or lag
Reviewer
Jeremy B
Location
Chippenham
Date
16/04/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Came to SSE from Plusnet (not bad) and previously BT (utterly abysmal customer service outsourced to India) due to SSEs very reasonable pricing. SSE's customer service is superb. We have been having real problems recently that eventually turned out to be due to a local BT open reach line fault. We have had personal contract from the same individual from SSE (Nials) who has held our hand through this frustrating period with almost daily calls to us. I have never had service as good. Very impressed!
Reviewer
a stephenson
Location
uk
Date
10/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
dismal never once used it without dropping out every few minutes
Reviewer
D G Kirk
Location
Lower Cambourne
Date
31/03/2016
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor speeds with this supplier. Download speed is 0.19 and Upload speed is 0.25. I did a BT speedcheck the guaranteed Min Download speed is 3.0 Mbps
Reviewer
Jim
Location
Tiverton
Date
31/03/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Every thing as they said, all on time,
service excellent, support 1st class
could not have wished for better. I had tried the post office before and nearly had a nervous breakdown do not go near the post office. Get SSE and save your sanity.
Reviewer
Jonathan
Location
Wisbech
Date
29/03/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Dismal service. The fibre optic broadband is no faster than the non fibre optic I had from Plusnet, and the range of the router is very weak. I can no longer use my tablet in the garden. Contacting customer service is dreadful, they tend to shout at you and not listen, also they're not technically trained and whatever they say is unreliable. They told me to get wifi extenders to increase the range but they haven't addressed the problem of the weak signal, which is probably a faulty sender aerial. Bloody abysmal service and if I can't get out of the overpriced contract I shall certainly not renew it.
Reviewer
Jo W
Location
Weston-s-Mare
Date
15/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Customer service initially very good but it took over 6 weeks to get connected. Very slow broadband speed and customer advisers now ignoring my emails. It's cheap for a reason!
Reviewer
MIke Kiff
Location
Saltfleetby, Louth
Date
10/03/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I am coming to the end of my first contract with SSE Broadband and feel it would be fair of me to review their service. The changeover around April 2015 (from BT) went relatively smoothly with the phone going over first and about two weeks later the broadband went across. There was a day's hiccup following this (I believe an exchange fault)but since then the service has been excellent and I have had no cause to complain. I am hoping to negotiate a good deal with SSE (after looking at alternatives on-line I am in doubt as to where I would go)
Reviewer
Adam
Location
Essex
Date
07/03/2016
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
0.02mb/s to 3mbs depending on time of day. regularly drops out. customer services very polite and friendly, UK based and answer within seconds, but yet to resolve issue.
Reviewer
Andy T
Location
Rural Petworth
Date
22/02/2016
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Switched from PlusNet to SSE late last year as I wanted to move from my old 15GB usage plan to unlimited so I could use my new Samsung smart TV and watch movies without going over limit. SSE and PlusNet both supplied via BT as no LLU on my exchange (northchapel). Speed and reliability just the same as PlusNet but SSE cheaper as special offer was available. Only problem is customer service only available working hours Monday - Sat so if you have a problem you may have to wait or use mobile broadband as I did. Same Technicolor modem as PlusNet uses.
Reviewer
PhilF
Location
Hincklye
Date
20/02/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
A faultless move with everything done when expected or sooner with Broadband change over occurring seamlessly. Moved from TalkTalk and the improvement in every area is clear. Better service, better connection, better, more friendly and informative customer service. I am delighted and a lower charge as well!! I would recommend SSE Broadband without reservation!
Reviewer
Josh
Location
Bexleyheath
Date
18/02/2016
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
After an initially difficult set up (Preserve it's worth it!) SSE have been a brilliant broadband provider. Having the fibre package my speeds match the estimations given to me before I signed up as well as exceeding them at times. Customer services are excellent but there are sometimes awfully long waits, sometimes in the region of ≥45 minutes so could be inconvenient for some.
Been with SSE for 5 months now with no issues, highly recommend to anyone. But take note that you may need to chase them up during your set up; having called them mulitple times I once discovered my order had been cancelled by mistake and I had to start over but overall there weren't any major (I.e. Days not weeks) delays.
Reviewer
AdamU
Location
Henley on Thames
Date
16/02/2016
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
After some difficulty with enabling the connection , SSE are as good as another provider, the customer service I found good.
The initial difficulties seem to stem from the Open Reaches way of doing the connection, in a word POOR. SSE customer services were good and provide compensation for the finical costs incurred by the delay.
Reviewer
Steve s
Location
Dorset
Date
15/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Broadband worked well till it failed on sunday am. Found there was no support after 1400 Sat. Spoke to the 1 person on support for phones who thought the broadband line was OK but she didnt have any broadband training. Documentation with the router is non existant. So no advice what to do if you can resolve problems with a power off/on. No info on how to log onto the router admin from a laptop. Found that out by guesswork. Once on I could see a PPP error. But again no info on what user/password I should have set here. No info on whether I should reboot to factory settings from the laptop or the reset 'hole' on back of router. So no broadband for 24 hrs due to lack of support or any support info. Not every customer could have tried fixing these problems, but I could have, if there had been some support paperwork with the router. Seriously considering asking to go back to my old slow& more expensive PhoneCoop provider. They were good & reliable.
Not of this helped by SSE failure to realise the original go live request had failed & thus my cutover was 2 weeks later than required. Plus SSE sent out router only 1 working day before cutover & then set out another on the afternoon after I went live. Overall a shambles of a company for broadband & I wont be recommending it to anybody. Shame as the phone service has been good.
Reviewer
john
Location
larkhall
Date
05/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
not happy with service 2.1 mbps !!
Reviewer
Harbbie
Location
Essex
Date
24/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Biggest mistake I have ever made. :(
Reviewer
Neil
Location
Barry
Date
18/01/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I joined SSE at the New Year. I have been with SSE for Gas & Electric for about 8 years and assumed it would be good to change from my previous provider; TalkTalk.
I was given no start date for the broadband and then found it was apparently the same day as the phone had started.
The first router would not connect to the internet. The router from SSE is so big it does not even fit on the shelf where the last router (a third of the size) had sat.
The second router arrived a few days later and connected straight away.
However, after about 9pm onwards the speed drops to between 1.0 mbps and 6.0 mbps. The signal either shows as 'very low' or 'no signal'.
A couple of times I have not been able to connect to the internet for over 30 minutes.
When I explained these issues to SSE they started saying there would be an engineer charge and if i cancelled my service charges would be incurred.
I should have thought twice when two of the sales staff, when I asked what the minimum access line speed was (as opposed to the estimated access line speed) they could not tell me.
SSE have been ringing every other day to discuss the issue but their suggestions that the router should be permanently left on and having to use a pin to do a hard re-set every time there is a problem leave me without any confidence that they are actually looking at what is causing the drops in line speed.
If this carries on then I will consider leaving SSE altogether along with my utilities as SSE are one of the 'big 6' energy firms who, according to the press, have apparently failed to pass on energy savings to the customer as well ...
Reviewer
Jon
Location
Hellifield, Skipton
Date
07/01/2016
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We just switched to SSE and this has been the worst decision ever, they say up to 7.5mbps but were actually receiving at the most i've tested 2mbps.
Its shocking and now we are stuck in a contract with a terrible supplier.
Thats what you get for a cheaper price. Avoid at all costs
Reviewer
Kevin
Location
Milton Keynes
Date
30/12/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor customer service.
Have no control of the network.
Reviewer
Reda
Location
London
Date
19/12/2015
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I would like to thank for the best broadband which I had in UK!
All other companies charge high prices for low speed broadbands and let me tell you - it's insane! Then I moved to new place and I found about SSE company I tried and from now on I recommend it to everyone.
This company doesn't spend a lot of money for advertising so it's common that most of us even don't know about SSE.
Just one minus is that you need to spend around 20 minuets to be connected to customer service. I hope they going to sold out this problem soon.
In the end even you need to spend around 20 minutes on phone but you going to have high speed broadband for amazing price.
All the best!
Reda
Reviewer
Lynne Williams
Location
Glasgow
Date
09/12/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs. If there was a zero rating I would definitely choose that for the Speed and reliability options above.
I have been having issues with this service since signing up some 6 months ago.
Firstly, the package which I signed up for was only partially taken over which meant even though I had ordered Telephone, Calls and Broadband in a package they only ported over the telephone line and not the broadband too. This meant that I was being billed from them for the full package and from my previous supplier for the broadband too.
Having since rectified this and since the broadband has been provided by SSE I have had barely any service with intermittent complete drop outs if it works at all.
I went through all their tests and still there were issues I asked for a new router and they never sent one. I also called back and they said that they had closed the complaint as they called me and no one answered - how about leaving a message???
I called to let them know I would be going with another supplier and they tried to pull the old "termination fee" being in the "terms and conditions of the contract" to which I politely reminded the call handler, through a muffled laugh, that it was indeed them who were in breach of contract and that they are more than welcome to pursue me under breach of contract if they foolishly believed they would indeed win.
Reviewer
Robert
Location
Haverfordwest, Pembrokeshire
Date
04/12/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Moved to SSE recently from BT, who kept adding things to my account I didn't ask for (i.e. BT Sport). I have never switched before, however, and was a little apprehensive about doing it.
I have gone from paying £200 a quarter to £87 for the same level of service (17mb unlimited broadband and anytime calls). SSE have also given me this for £5 a month for the first 6 months (including line rental!).
The speeds are also faster, as I have a new router, I suppose.
Thus, I am very impressed. Their energy prices are totally extortionate, but broadband is fantastic. Thanks, SSE.
Reviewer
Daniel
Location
Merseyside
Date
30/11/2015
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Very good service, no throttling or anything either. maybe am just lucky?
also managed to get a free static IP
Reviewer
Big John
Location
Swansea
Date
28/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speed and reliability is SHOCKING - switched from sky which worked fine by the temptation of a cheaper service - yes it is cheap but if it doesn't work what's the point. Speed down to less than half meg on busy periods on a line that's capable of 15mB plus and has been tested to do so by Openreach. When I quizzed the openreach engineer when he came to test he just laughed when I said SSE where providing the service - saying don't expect to use at periods then was his comment. On top of that the router is of such poor quality it's pathetic - when I complained SSE told me to get a booster - but again what's the pint when it keeps loosing it's outside line. If you want a cheap service go for it but if you need to use the internet look elsewhere.
Reviewer
David Jackson
Location
Sheffireld
Date
27/11/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Swapped to SSE from Talk Talk. Download speed increased from 13Mbps to 17Mbps. Speed can reduce a little in the evening. British call centre. Overall very good value for money.
Reviewer
Diana
Location
Klem
Date
22/11/2015
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I wrote first review of SSE Broadband on 22 October 2015 because my switch over was a disastrous, tedious and it took 6 working weeks all together.
My contract was taken on the 18 September and Broadband started working finally after many phone calls to the customer services & many complaints on the 2nd November .
I was without broadband for 5 and half weeks.
On the 9th October I called the customer services and was assured that my router will be sent to me in the next 7-10 days and broadband will work. I was very polite, and a lovely lady at the call center told me that she would fail a complaint, because I was waiting 3 weeks.
12 days later, after 25 min of waiting to speak to customer service, I was told that my broadband order has not even been placed. That they will look into the fault on my line and someone would call me back. No one called me back, I had to spend another 30 min, waiting to be connected to the customer services. I wasn’t getting of the phone until I spoke to the supervisor with assurances.
They use BT engineers, so they depend on their scheduling of repairs – another delay.
After BT engineer repaired the physical fault on the line, I waited another week for the router to arrive and for the broadband to go live.
First week broadband speed was very low - on average it was between 4,6 Mb download speed up to 5,4 Mb. The contract is for 17 Mb download speed, I was explained that first week is stabilising period, and that in reality in the future I will be receiving between 5 and 8 Mb depending on my area. Today is 22nd November and speed is 10,8 Mb. I had 3 days last week of speeds between 1,8 and 2,5Mb but this resolved itself without having to contact SSE Broadband customer services.
The advantages are: call centers are 0800 number, staff is polite and well trained, very good deal for broadband and phone rental.
Disadvantages: incredibly long and troublesome change-over, call centres closed on Sundays, phone line Service Charge and Access charge, details below***
If you want to spare yourself agony of waiting TO COMPLETE THE SWITCH OVER from your old broadband supplier, call SSE as soon as your phone line is connected and check on your order status. Call every day – is my advice.
***Depending on the package you choose 0845 & 0870 calls are either inclusive up to 70 minutes during the same inclusive periods as your call package or are charged :
Unbundled Tariff Numbers beginning with 084, 087, 09 and 118 are charged as the sum of two elements: a ’Service Charge’ and an ’Access Charge’. The ’Service Charge’ is as published by the business being called while the ’Access Charge’ is 6.9p per minute. 0845 and 0870 calls remain non-chargeable (no Access Charge or Service Charge will apply) for the first 70 minutes,
for the relevant periods of your calls package and calls to these type of numbers will not be subject to a set-up fee.
When not inclusive in the package, 0845 calls cost a maximum of 13.90p for a one minute call and 0870 calls cost a maximum of 19.90p for a one minute call for all these packages.
Reviewer
keith west
Location
west sussex
Date
14/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well where to start, made the mistake of seeing SSE broadband the offer, been with them for years with GAS/POWER, give them a try at least I could understand them, anyway during the day great 12m all day long evenings 1-3m phoned and phoned NOT broadband problem must be a line fault, NO it works well all day cant be a line fault , sorry go to fibre that will sort out your problems but cost more, went to fibre 36m all day 1-3m evenings ,,, well you can see where this is going as of today cancelled SSE BROADBAND OR LACK OF IT, GAS and POWER... PLEASE PLEASE DONT GET SUCKERED IN
Reviewer
Dean
Location
Harrogate
Date
10/11/2015
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
To say the service is P**s poor is an understatement, ever since getting the service I have had nothing but issues with it, I have to reset the router every second day, YouTube is useless at times as is iPlayer,Netflix and Now TV due to buffering.
AVOID AT ALL COSTS ITS JUST NOT WORTH THE HASSLES
Reviewer
DC
Location
central london
Date
08/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
abysmal broadband strength - & this is in Central London, not some rural out of the way location.
Insufficient strength to access email or google on several occasions over the weekend, let alone watch Iplayer, which were all possible with previous provider
Reviewer
sse customer
Location
Date
27/10/2015
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
What people have got to understand is there are freephone numbers that will get you to be able to talk to nice friendly people, hence the good reviews, but if something actually needs doing you have no chance because of an abysmal customer service infrastructure, hence the bad reviews.
And that explains why most of the reviews are split into these two contradictory camps.
I'm trying to switch as an old current customer to the new offer service, which surprisingly is allowed! But try finding the full and relevant terms and conditions on their website. It's about time ofcom got proactive on such things
Reviewer
Gary Weetman
Location
Shropshire
Date
26/10/2015
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Broadband is quick, but they seem to charge you for everything that is free with other providers. IE CALLER DISPLAY £2.36 PER MONTH, 1571 £1.06 PER MONTH.PLUS OTHER THINGS, So really their FREE BROADBAND IS NOT FREE, BECAUSE THEY GET IT OFF YOU IN OTHER WAYS (ROBBIN HOOD COMES TO MIND)
Reviewer
m
Location
Basingstoke
Date
24/10/2015
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I've been with SSE fur about 3 weeks - speed same as bt- however broadband started playing up and home phone no connection. Wanted to call fur assistance as important weekend and family needing to call from America urgently. SSE phone and broadband no. ( yes it's UK based) but it closes Mon to Fri at 8pm and Sat at 2pm closed all day Sunday! Question, when does a normal working person need their home phone and broadband - for me eve after 7pm and all weekend - no service - no contact numbers - no chance of any help - think before committing!
Reviewer
Incledon
Location
Somerset
Date
23/10/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Connected September (phone) and last week (adsl) one tech phone call for router english voice straight answer no waiting!!! Speed as good as BT and better than plusnet. Very impressed.
Reviewer
Diana Klem
Location
Westminter W9 London
Date
22/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband service AVOID at all cost!
My contract date started 18 Sept 2015 special offer, 2 years free broadband £8 for line rental.
After receiving all paperwork, contracts, no router arrived. I was without internet for 3 weeks, my phone line didn’t work for 2 weeks and when it started working, there was noise disturbance on the
Telephone line, I couldn’t make any calls, because it was so noisy . On the 9th October I called the customer services and was assured that my router will be sent to me in the next 7-10 days and broadband will work. I was very polite, and a lovely lady at the call centre told me that she would fail a complaint, because I was waiting a long time. 12 days later, after 25 min of waiting to speak to customer service, I was told that my broadband order has not even been placed. That they will look into the fault on my line and someone would call me back.
Nothing happened! I called again after 4 hours, to the point when I got to speak to SSE manager assure me that my broadband will be ordered and to explain to me, that because e they source their engineers from BT it will take a while.
22nd October: I called again, to check what the status of my broadband service was. This time I got to speak an engineer, that told me because on the fault on my line, he will have to send a technician to physically check the line and the earliest appointment is on Monday 26th of October.
I will come back and write a follow up . I am in London area of W9 \Westminster, so if you want to spare yourself this waiting agony, call them as soon as your phone line is connected and check on your order status. Call every day – is my advice.
Reviewer
Diana Klem
Location
Maida Vale London
Date
21/10/2015
Ratings
Satisfaction
1.00 stars
Comments:
Broadband service AVOID at all cost! No matter how good the special offer is, it's not worth the hassle!
My contract date started 18 Sept 2015 special offer , 2 years free broadband , £8 for line rental( not Fibre).
After receiving all paperwork, contracts, no router arrived. I was without internet for 5 weeks, after my old supplier was informed and disconnected me ,my phone line didn’t work for 2 weeks and when it started working, there was a very loud noise disturbance on the
Telephone line. I couldn’t make any calls. On the 9th October I was assured that my router will be sent to me in the next 7-10 days and broadband will work. I was very polite, and lovely lady at the call centre told me that she would fail a complaint, because I was waiting a long time .12 days later, after 25 min of waiting to speak to customer service, I was told that my broadband order has not even been placed. That they will look into the fault on my line and someone would call me back.
Nothing happened! I called again, to the point when SSE manager Michael Frankland called me back, to assure me that my broadband will be ordered. I asked to have it sorted in 3 days as a priority customer, for waiting so long, he wasn’t able to do so.
I am leaving SSE , and going back to SKY broadband – had no problems with them.
Reviewer
Stephen
Location
Ludlow
Date
14/10/2015
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with she now a month my sped most of the time is around 4-7mb download upload only 1mb nothing has been done to sort it
Steve
Reviewer
simon gillingham
Location
Devon
Date
13/10/2015
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I just switched last week so early days, but after using talk talk and BT, it a breath of fresh air. The switch over did not go quite to plan due to BT but when I rang the customer support no menu's, no holding, just right through to a UK centre who are brilliant. I checked my speed last week before I switched and it was about 7.00 mb in the morning.(I used 3 checkers to get an average) As soon as I had my line connected I re checked the speed and was getting 18-20 mb. How does that work as its the same line. Anyway, as I said early days but its worth it just for the customer support!
Reviewer
Man
Location
Milton Keynes
Date
12/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was fine for first 2 months than they show you down and ask you to pay more for fibre broadband.
Reviewer
Dean
Location
Harrogate
Date
04/10/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor ADSL service, customer services is non-existent unless you wish to stay on the phone for close to 30 minutes listening to Nat King Cole before you get to a real person. Constant dropouts, high latency issues whilst playing PC games (WoW etc) extreme lag & rubber banding. Overall very displeased with service. In other words AVOID THIS ISP LIKE THE PLAGUE...
Reviewer
Joyce Rose
Location
North East Scotland
Date
27/09/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Received the new service on the agreed date. When setting up the calls to the Customer Service Centre were answered after only a short delay. I had previously contacted BT and done a telephone tour of India before I got a UK Call Centre! I am now receiving a much better broadband/telephone package for almost half the price. So far very happy certainly pleased 'I went for it'.
Reviewer
37183O
Location
Manchester
Date
23/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched to them phone and broadband at the beginning of August. Then they disconnected my broadband and now I'm in 5th week of trying to get it re-connected. Nightmare company to deal with, constantly fobbed off by support and still don't know when I will have broadband back. The few pounds you may save with them is really not worth it.
Reviewer
Hannah stephenson
Location
Westhill, Aberdeenshire
Date
15/09/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Just had fibre bb installed this morning, was online immediately with speeds of over 34mbps download speed and over 9mbps upload speed. I was sceptical as SSE are the new kids on the block but so far so good. All for £10 a month for 2 years!
Reviewer
Phillip
Location
Oxford
Date
15/09/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Was previously with BT elsewhere - changed to SSE when I moved. Cannot fault the broadband or phone service. Given a date when it would be connected - no delays. Good speed and reliability. The wireless router provides good connectivity around the house. All this and about a sixth of what I was paying BT.
Reviewer
Pete
Location
Essex
Date
12/09/2015
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Customer service has been awful - broadband delayed by six weeks. They didn't contact us to arrange fitting of the new fibre modem, failed to correctly book a fitting date. On the plus side now installed we are getting 36mb on fibre.
Reviewer
Jay Cee
Location
Scotland
Date
10/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Placed order for phone and broadband expecting to be up and running within the stated 23 days .. but nothing .. phoned them after 5 weeks to be told the engineers were working on it .. after 6 weeks still nothing so phoned them again to be told there was a line problem that they had contacted BT about and unfortunately they could not transfer me over, I later checked with BT & line was good and unbelievably they never even contacted BT to ask about transfering my line .. best to avoid and got with a reptutable ISP provider.
Reviewer
Wendy Dobbinson
Location
Hampshire
Date
08/09/2015
Comments:
no stars as did all reading up about them, spoke to them on the phone to ask a few questions, then phoned next day only to find that they would only supply the service if you had a phone line already, I had established that this was not required, then they moved the goalposts, although the offer was not supposed to end till 16/9, I wasted hours on this for nothing.
Reviewer
susan bulmer
Location
normanton
Date
02/09/2015
Comments:
After reading reviews, I thought I'd change from BT to SSE. But I've been on the phone now for 29 minutes, and still not answered. A woman keeps thanking me for my patience and tells me my call will be answered as soon as possible. I think I'll stick with BT.
Reviewer
371830
Location
Manchester
Date
01/09/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched to SSE from plusnet. So far 3rd week without broadband. Once you get through to support (on average 40 min wait) they fob you off and say nothing can be done at all. If you are OK to be without internet access for a month when switching to SSE, then this is company for you. Been their customer for only 3 weeks and really regrety decision to go with them.
Reviewer
Philco
Location
Nuneaton
Date
22/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I moved to SSE when my son who was paying for BT broadband moved out, the transfer was flawless with no disruption in service but the wheels soon fell off, As i still have a house full of kids young adults and far to many visitors who want the wireless key, i went for the top package 75mb after the first couple of days i noticed speed issues and logged a complaint, i was told the line needed time to Sync in the exchange, plausible excuse, i have heard this from other providers and alarm bell did ring, I checked the Data carrier and found the it is a lease line through Daisey Communications ( "it was at that point i knew i had fucked up") being an IT engineer i know knew there was nothing SSE could do to resolve my problem Daisey are just CRAP,in no way has any of the staff let this company down for customer service,always polite in the shadow of my ranting about speed, calling back when they said they would, and above all else Understanding, At the end of the day they cannot change anything on your speed , they can get an Openreach engineer to check your wiring but at the end of the day Daisy Communications is the one that is going to kill this ISP dead in the water, after just over a month they have let me out of the contract as the speed stated was not even close to the speed advertised (www.speedtest.net) check what you are paying for and actually getting
Reviewer
seank
Location
east yorks
Date
20/08/2015
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Having got fed up with BT's never ending stealth price rises, I looked for alternatives.
For £12 per month line rental with free, unlimited broadband this seems too good to be true.
It's actually much better than I expected.
I know they do traffic management, but I haven't been aware of it happening here yet.
Reviewer
Darren
Location
Swansea
Date
20/08/2015
Ratings
Speed
5.00 stars
Comments:
After waiting over 6 weeks for the Fibre broadband transfer from EE to be connected, i told them i would be on holiday on the 21st of July they said no problem your connection will still go live as i told them that i had fibre connected before with EE. when i got back i had an answerphone message from a BT engineer saying that we weren't in. Regardless to that i plugged everything in to find fibre speeds of 34mb. Happy customer to that point then on Wednesday the 5th of August i lose my DSL light, ring them the next day to find out that i didn't have a BT engineer call and they automatically disconnected me. Asking for a manager I got a guy called Gary, who promised me that they could fast track it and get it reconnected the following week. I rang Friday to find out that this would then take two weeks, ok i said i need some kind of internet they promised me a dongle to be sent down by Tuesday. Tuesday came and no dongle arrived. Waited another 20 mins on hold for a different manager to promise it me the next day. the day before the connection i rang to make sure if somebody needed to be in the house for the BT engineer, i got told no its fine as its been working before. connection day happens and now i am connected by i am told that BT have to sign it off within 10 days otherwise i will be disconnected again! Ring Gary up again saying that i will cancel, get a promise that it will be sorted with there provider, I asked if this was BT and i got told no they use another provider? So they are piggy backing on another providers internet servers and then they have got to sort out internet. The place is a shambles nobody talks to you if you want to find something out you have to wait for 20 minutes and then get promised things that doesn't happen! I have never needed a BT engineer to plug in Fibre before and when i have had problems in the past other companies have sorted this directly with BT. It's a funny story as i have been connected twice and it working just in 10 days i know i am going to lose it for 10 days.
Reviewer
Jack London
Location
Skipton
Date
17/08/2015
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
A bit nervous about taking up the offer from SSE for Broadband and phone with weekend calls as was with BT and everything had always worked.
Transfer of phone went ahead smoothly and on time, Broadband delayed about a week - SSE said it was because of demand for their product which I can believe.
Since Broadband has transferred I am receiving exactly the same speed as I was getting with BT. The line is stable and I haven't noticed any scaling back of speed at busy times. We watch Netflix alot and the picture quality has been the same and there are no buffering issues.
Now really pleased that I transferred and am saving lots of money compared to BT, also used Quidco and am hopefully getting £50 cashback. Bargain.
Go for it.
Reviewer
Maureen
Location
Littleborough
Date
14/08/2015
Comments:
It took eight weeks for them to install BB, after many phone calls & promised dates I had about given up then hey presto my BB connected but they forgot to tell me!! They offered a little compensation but the the size of my mobile phone bill it doesn't do justice, my opinion don't bother, cheaper is not always the best
Reviewer
Geo
Location
Middlesex
Date
11/08/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Having got cheesed off with the 'special offers' that BT was offering me to stay with them that were higher than I was already paying them for a dreadful service (home hub requiring rebooting many times a day etc.), I swapped to SSE. After two months I cannot say that I can say anything other than it seems to work better than the previous BT ADSL service. The changeover was effortless and the only times I rang them to enquire about personalising the modem I was dealt with by someone who was very clued up (UK call centre). My previous BT speed was 6-7Mbps and the same line with SSE regularly gives 10-12Mbps.
When the line went down (an ongoing fault from BT days), the Openreach technician appeared within a day and spent a generous hour or two fixing the wiring problem to the premises.
The only two negative observations thus far: it is time-consuming to ring their faults line (they should have a separate number for telephone and internet) and if you want to have the number displayed facility on your phone, the cost of this with SSE is above the norm of others. I am encouraged enough to now swap the connection at our Scottish home to SSE.
Reviewer
graham mathias
Location
Swansea
Date
11/08/2015
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Same as other complaints - I used to get 10mb with my other supplier now at peak times lucky to get 1mb and often down to 0.5 with constant drop outs - if you want easy cheap broadband on a budget then great if you need any sort of speed or reliability look elsewhere.
Reviewer
DBrassett
Location
Newlyn
Date
06/08/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Good customer service and broadband speed great .
Would recommend.
Reviewer
martin
Location
nottingham
Date
04/08/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
great service from sse broadband i get good speed 15 megs ,,i was with E.E. WHAT A LOAD OF RUBBISH THEY ARE . am very happy with sse broadband ,,,am glad i signed up with them ...for me its great ..and good value
Reviewer
Delvin
Location
Sheffield
Date
27/07/2015
Ratings
Customer Service
1.00 stars
Comments:
Signed up June 7th... Still no broadband. Stay away from this company....they are not worth the aggravation!!
Reviewer
Delvin
Location
Sheffield
Date
26/07/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered broadband June 7th. Phone didn't get turned on til June 30th!! Only received router July 24th but...it doesn't work at all. Worse service ever!! Totally ridiculous for an ISP!!
Reviewer
Toni Price
Location
Nottingham
Date
21/07/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Changed over from BT Broadband today - a couple of hiccups in getting the service going but then got sorted late afternoon. So far, so good - unlimited data, super fast broadband and half the price I was previously paying. My BT service has always been good but I was paying over £50 a month for the service which I can't afford to do now.
Reviewer
Ian Murray
Location
South Scotland
Date
04/07/2015
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
FANTASTIC! - I now have SSE super fast broadband running a week after they installed a new phone line. They did all the work switching me from old provider, Two engineer visits ALL FREE - two years broadband ALL FREE - UK support line that is great, well maybe hanging on for a while listening to a robot, but they do answer and are very very helpful.
I recommend SEE BROADBAND to anyone - and I am usually a complainer about poor service.
Ian
Reviewer
Mark Johnson
Location
Sheffield
Date
27/06/2015
Ratings
Satisfaction
4.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
Switch for broadband & voice went well. Everything works well EXCEPT broadband speed is poor. Don't expect to watch iPlayer in HD much of the time. I used to get 9-10Mb/s, now get about 3Mb/s but still get 9-10Mb/s only at quiet times. I guess you get what you pay for. Unable to contact broadband support as they are too busy. Promised a callback which hasn't happened.
Reviewer
R Ferguson
Location
Aberdeen
Date
27/06/2015
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Very pleased so far (this is day 1 of having broadband with SSE in a new property). Given the deal currently on offer (ie 'free' for 2 years with 12 pounds lines rental), there seems to be a backlog (I waited 5 weeks to be up and running). When you order, you need to let the 14-day cooling off period pass before they can do anything with your activation, the phone line is then activated 7 days later, then the broadband around another 7 days after that. Mine was a little longer, as unbeknown to me, once the phone line is activated, you actually need to call up and place the broadband order (as, apparently, would have been advised in the welcome letter which I never received). Luckily, I found all this out by weekly calls to get status updates). I must say though, every time I called their call centre, every operator was fantastic - they took the time to go through my query methodically, were friendly, and gave me confidence that, although there was a back-log, my order was being worked on and gave me estimated dates for completion. I've now got my broadband up and running, and all is good, hopefully it remains so.
Reviewer
Ian McCall
Location
Clay Cross
Date
10/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
6 weeks after signing up for SSEs phone and broadband deal I cannot comment on speed or reliability because it's still not working. Ours was treated as new install and that was good because the internal cables where probably 1960s GPO. Eventually we received an install date I had to travel 350 miles home from Scotland to make sure I was there for the engineer because they threatened 108 pounds bill if no one was in. I sat in for 5 hours and no one came. Eventually called them to be told it had been switched on exchange, flipping heck had they told us I needn't have travelled, it had probably been switched on days before when my partner received an unsolicited call from Indian call centre. They must have known a number to call but sse didn't tell us. The phone couldn't phone out but eventually I'd to call to ask for new number. Made complaint got long letter back dealing my complaint but nothing else. Broadband router received 7 or 8 days later remember they promise 5 but instructions said don't install till you get code on separate letter. It never came. Eventually called them to be told it didn't need one. Hours on phone to them explanation after explanation and still no broadband. My advice folks look elsewhere for experienced provider .
Comments: