How NOW compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
See which providers rate better than NOW:
Ratings league rankings
Ratings league rankings
Recent customer ratings for NOW
Based on 117724 customer ratings since October 2023December 2016 ()
Satisfaction
1.25 stars
1.61 stars
Customer Service
1.28 stars
1.72 stars
Speed
1.9 stars
2.01 stars
Reliability
1.73 stars
1.84 stars
- Read our NOW buyers guide
- Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Add your own review of NOW
761 Customer Reviews over pages
Reviewer
Liz
Location
Bermondsey
Date
16/10/2024
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
2.00 stars
Reviewer
Jack W
Location
Leicester
Date
11/10/2024
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Now Broadband is good for the flexibility of a 1-month rolling contract but during our time with them we've had a few outages so it's not always the most reliable, but customer service were good to resolve the issues. However, we have had to use Internet booster plugs to improve the internet speeds upstairs. They've also significantly increased our monthly bill so it's likely we'll be looking to leave and get a new provider
Reviewer
Hazel
Location
Basingstoke
Date
07/10/2024
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Never had any issues with customer service - had a engineer come out within 3 days of the arrival of the box and it didn't work due to past tenant cutting a cable they weren't meant to. The speed was always good, it would drop out every now and again (like every broadband provider I've ever had) but it's easily fixed by a turning it on and off again.
Reviewer
Jack
Location
South East England
Date
28/09/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am extremely disappointed with Now Broadband. After experiencing poor service and deciding to cancel, I became aware they had incorrectly charged my account and promised a refund, but they have refused to issue it. Their customer service has been incredibly unhelpful! It’s frustrating to deal with a company that won't honor their commitments. Avoid at all costs if you value transparency and decent customer care!
Reviewer
Lee
Location
Essex
Date
17/09/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely atrocious, I’m a few days of being free of them. Customer service ???????? what customer service?? The last 5 months I’ve had nothing but trouble, three engineer visits after being on the phone for ages (no live chat on broadband)…… low speeds , dropouts and days without any broadband was the norm with this company. Every time I did get through I was told that my line is ok but honestly it truly wasn’t…..or did they think I enjoyed waiting on the phone at random times of the day?? Or even worse and that I was lying?? Even sending emails was ignored and in some cases didn’t even reply….ill be so pleased when my contract expires as I’ll never going to look back at this shambles of a company.
Reviewer
T
Location
Uk
Date
14/09/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
The WORST broadband provider I have ever used. Assured me they would be able to provide broadband in a property they were unable to do so in, and told me that taking out a different contract with them would fix the problem. This took multiple phone calls and hours of time, when I had already waited weeks for an engineer visit only to be told it couldn't be done. It wasn't until I spoke to an engineer at Sky that I was told nothing they had told me was true and that they would not be able to provide service. I had all contracts terminated. A few weeks after, they automatically billed me and it came to light they had not cancelled the contract. I contacted them to discuss. Now once again, weeks later, I have discovered they have still linked a subscription to my bank account that I am unable to cancel from my end and are still attempting to charge me monthly bills! I have had to list a dispute via my bank to block them from taking money out of my account for a service that was cancelled and that they are not providing.
Reviewer
Gavin
Location
Newcastle upon Tyne
Date
14/09/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My connection lasted all of 6 months before the first issue lost connection for a week forward 5 months of continuous dropout and the latest issue is no internet for 22 days and counting
I’ve had openreach to the house 28/8/24 said they’d fixed it two hours later back to square one. Cue lots of fruitless calls to now to speak to staff reading from a script to be told I need to wait for 24, 48, 72 hours or whatever figure they chose whilst openreach fixed the problem at the exchange, wait for a part, connector, wire or again whatever excuse seemed plausible
Currently waiting for openreach to come to house again 16/8/24 to “fix” the problem. Throughout this Now (should be called Sometime Later) didn’t update call back or inform. It’s become routine I get in from work and spend 25 minutes on the phone to find out what is happening. ( not a lot generally ) despite having made it clear I want to complain they have done nothing about it and have failed to follow in my case their own complaint procedures. However having written to the compliance officer I am still awaiting acknowledgment or response a week later. I’d bet on having broadband from Now sooner than a response about my complaint. All I can do is dispute the payments to Now with my bank and leave to another provider wait another 6 weeks and complain to ombudsman
Reviewer
jim
Location
kintore,aberdeenshire
Date
14/08/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
woeful-no internet almost all day today-couldn't even complain as they do not recognise my account and it is impossible to get through on phone.worst service provider Ihave ever used.talktalk were much better,only stopped using them because they charged me for a mobile chip which I never used.take my advice and do not use now broadband
Reviewer
Ben Casey
Location
Date
13/08/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I don't write too many reviews, but if this review stops anyone from signing up it'll be worthwhile. Please don't sign up with this awful company.
My customer service experience was so bad I cancelled my account straight away.
I had been in touch with the Now customer service department via email with regard to closing my account as I am leaving the country. There's no way to cancel your account online or via the app, as they want to force you to speak to their retentions team in the hope they can strongarm you into staying.
Once you put cancellation into their chat bot, it just drops out too. Awful.
I finally found the time to call the retentions team, and coincidentally on the same day my internet had stopped working. The retentions team were able to cancel my service quite efficiently, but during the call the person I was speaking to was sarcastic and subtly rude. He was obviously just reading from a script, and asked me if I wanted to setup a new password despite obviously cancelling my service. Not interested in who you are at all and just working through a checklist. So impersonal, but this was actually the good bit!
For the loss of internet I was put through to the technical team. They could not resolve the fault over the phone, so offered an engineer despite nothing having changed at my address. I agreed to having an engineer come round the following day, and on the dot off 8pm the phone cut off. Their customer service, as it is, is only available between 8am and 8pm. Despite this, no one called me back.
So, I called back the following morning only to find out that no engineer had been arranged. The person I had spoken to the night before wrote on their system that they had tried to call me back which was an absolute lie! So, I continued my conversation with this new agent, and she worked through her script stating that she could only get an engineer to me the following day despite being before 9am. There was no flexibility, and she was not willing to try and help in any other way. She would not call Open Reach to see if they could help. She wouldn't put me through to a supervisor or manager and stuck strictly to her script without budging. No effort at understanding or any personality, or personal touches. Every interaction was like talking to a very unhelpful robot. This call was also cut off, and there was no attempt to call me back again.
I was forced to call back again, and spoke to another robot, this time deciding to cancel my service. Cancelling the service was thankfully very easy.
Simply awful experience, and I would strongly suggest that anyone thinking of signing up looks elsewhere. Please save yourself from this company at all costs!
Reviewer
William
Location
Leeds
Date
06/08/2024
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
The router they send is awful. It cannot reach two rooms down a hallway on the same floor. Can only just reach it to the other side of our 2 bedroom flat... Which is insane cost-cutting. Customer service is alright - won't be upset with it, I don't think. Speed is standard - we only went for a cheap package to get 30-40mbps and it's good enough for us. Haven't noticed any issues despite crummy WiFi range and signal due to WAP inside the router. Internet hasn't gone down though! So all around okay choice
Reviewer
Stephen
Location
Exmouth, Devon
Date
11/07/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Now broadband powered by Sky is the worst provider I have ever used.
Between Nowtv and Sky there is no communication, I can't even find my account never mind complain about the diabolical service.
Yet another case sign you up and then forget you, until they want the early cancellation fees.
Reviewer
Ian mugglestone
Location
Kirkby in Ashfield
Date
10/07/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only had Now broadband for a couple of months but it’s weak signal in the house, keeps dropping out. Very poor, will get rid when deal is up !!
Reviewer
Mark
Location
Gloucestershire
Date
06/07/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Signed up with Now Broadband because they had the least expensive service that would retain my phone number (other cheaper deals with internet phone would not retain number).
Everything seemed OK until I got an email from a hospital saying that they couldn't get through to my phone. Phone seemed OK in that it had a dial tone. Called my number from another phone and just got a humming noise.
Called Now to report the fault. They said they'd secretly changed my number without telling me and against my wishes!
The nightmare is still going on over a month later and still not resolved. Currently got TalkTalk trying to sort it out and get compensation from Now.
Appalling company. Don't use Now!
Reviewer
James
Location
Renfrewshire
Date
04/07/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute tripe. The worst broadband service I've ever had. Internet drops regularly for various lengths of time, often at night when we're using it most. Company doubled our bill without telling us, when the price we thought we were paying was still too much for this awful service. Terrible WiFi, terrible service, avoid at all costs.
Reviewer
Fleur Price
Location
Cornwall
Date
02/07/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AT ALL COSTS> Worst customer service I've ever encountered.
Reviewer
Chris
Location
Bangor wales
Date
02/07/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst provider i have ever used, available speed of 5mbs keep trying to send open reach whom have allready confirmed line is fine and provider appears to be slowing down line speed at router would give 0 stars if able to
Reviewer
Ian Vidler
Location
Wrexham
Date
23/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
The Go Live date was a week ago but still no internet connection. Two emailed complaints have gone unanswered. Two phone calls were pointless: unable to explain what the issue is. Useless.
Reviewer
Sarah
Location
Cardiff
Date
18/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It’s been absolute rubbish since I’ve had it. Got talked in to a so called better deal but it’s worse. I can’t wait to get rid
Reviewer
Sarah Wood
Location
Rotherham
Date
18/06/2024
Comments:
It is an absolutely terrible service, not worth a penny per month at all, movies on Netflix cannot be watched as the Internet is too slow to keep up with the movie, the customer service is extremely poor, you never get a call back when promised, when any issue is esceleated you are told that it will be looked into.
Reviewer
Ben
Location
Matlock
Date
17/06/2024
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I would suggest staying clear of NOW Broadband. The broadband rarely hits the advertised Mb average speed and frequently drops out.
Even the website is something to be desired, unable to login to my account at times.
Very cheap with short contract but there is a reason for that.
Reviewer
Sonia
Location
Hampshire
Date
16/06/2024
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have had very few problem with NOW and don't understand all the complaints.
I think some people just enjoy complaining.
I'M happy with it and that's all I care about to be honest.
Reviewer
Guy
Location
Alnwick
Date
16/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Over quarter of an hour to try and get an internet connection. It's a bloody joke
Reviewer
Clairee
Location
Uk
Date
15/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give 0 stars if possible. Worst brandband providers ever. I live in a 2 bedroom house and only ever got signal in one room. Dont bother ringing customer service for help as they don't employ anyone who can speak English. Also have taken unauthorised payments from my account on more than one occasion. Prices going up again but the service stays as terrible as ever. Now are trying to charge me a leaving fee aswell as doubling my last bill. Please steer clear.
Reviewer
June
Location
Birmingham
Date
12/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful!I moved in on 17th of March and they charged me from 17th of March but I couldn't use any service until 28th of March due to technical issue. The internet was unstable sometimes but I rarely used internet at home so didn't mind.
After a year of using them, I wasn't really bothered to switch so was thinking of keeping them. That was a huge mistake. I moved house on 7th of June. They charged me from 7th and I can't use any service. I called them so many time they couldn't solve the problem after 5 days so I decided to cancelled them and switched to another company. the customer service was terrible when they knew that I was leaving them. worst experience I have ever had.
Reviewer
a
Location
brixton
Date
08/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
proper rubbish company bought a package pay as you go broad band paid 69.99 online with there webiste
when spoke to the customer services ms janine she said you are in contract. non sense its a trap asked her to cancle immidiatley and asked for refund she sadi i will have the money back in 48 hours and waited today aftre 48 hours no refund came through and spoke again to their guy sitting in india he tol me it will take 30 days whaaaat so why and what are you doing with my money ....
avoid them proper scam they are
Reviewer
Matt
Location
Portsmouth
Date
05/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Joined as sister company sky wanted to put bills up.
Then 2 months after joining on a 12 month contract NOW wanted to do the same!!!
Called to complain and got a credit to cover price rise.
Bills do not show any credits or updates required payments post interaction on app or online so you then have to give them hell because they can see eheu credit but you can't!!!
Reviewer
Charlie McEwan
Location
Northamptonshire
Date
03/06/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WiFi is absolutely shocking, every time someone came in my front door it was disconnect from my computer while working, the customer service is shocking too, asked them to get a manager to call me back still haven’t been able to speak to one, this was 3 weeks ago. I’ve had the WiFi for over a year and had 6 engineers out who couldn’t fix the problem. I moved house and took the WiFi to see if it was due to the location I was in, so thought I’d give it another try in my new flat, I’ve come back from work today to find is has completely disconnected. My bill was usually £20 a month, due to it not working in April they said I wouldn’t have to pay, then I find they take £35 off me in may instead. Lady in customer services kept telling me to stop talking and to listen to her when I’d already listened to what she had to say 3 times repeatedly.
Reviewer
Kim Burgess
Location
Herne Bay
Date
23/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Been without Broadband for a week. Terrible customer Service. Meaningless platitudes whilst doing nothing. Can't or won't supply an address or email address to contact head office. Really difficult to suspend payments as it's done via continuous card payment
Reviewer
Dk
Location
Pontypool
Date
18/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Thank god I’m with virgin over a month of non service take money off the bill up grade u to a higher package still didn’t work even tho only one smart tv was connected avoid like it’s 2020
Reviewer
Ahmad Al Jaf
Location
Bradford
Date
16/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
5 times higher latency then my previous Vodafone broadband. I used to be able to interact with certain cloud applications with a 10 millisecond delay which was great for working remotely and gaming but unfortunatley with now broadband it has gone up to 50 milliseconds which is pretty much equivalent to mobile data latency. Also 50mbps sound great but not when its 3mbps to upload files.
Reviewer
Kerry
Location
Oxford
Date
04/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Terrible reliability. I lose internet regularly and struggle to regain it. The call centre is not helpful. Would not recommend.
Reviewer
Rachel
Location
Rossendale
Date
02/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible, changed to now tv 6 weeks ago, already stopped working and have to have an engineer visit, taking time off work to be home so they can come and fix the broadband that really isn't what they promised when I signed up. Don't waste your time or money
Reviewer
Bissan
Location
London
Date
30/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Simply the worst, the call centre tried to get me to change my phone settings to add my card details, then said to order online and cancel my line, and there I waited for two weeks with nothing. I called after 10 days because there was no router, only to discover issues with my order. Luckily, I called Sky, and they were able to cancel my cancellation. After three calls and many wasted hours, I lost £10, and the complaint put in had no outcome. Called back in only to get the most useless call center in he entire world, sending me around. Either there is a ghost number scamming people, or Now Broadband is simply not set up to deal with simple broadband - don't get fooled by the price. You will be spending hours trying to get it set up right - frankly, I've lost days of earnings plus £10. Don't use them.
Reviewer
VioletMC
Location
Wales
Date
25/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
I have had Now Broadband for a 24 month contract. I was paying £23.50. When my contract was coming to an end this month they emailed saying what my options were. One was do nothing and no cost sgainst it but I assumed inflationary increase. Boy was I wrong. My DD went out yesterday and they had the cheek to double it without even notifying me! £46 for mediocre broadband connection.
I tried to log into my account but it kept showing an error- a logging in error on laptop and a sorry you can’t view or amend your package right now error on my mobile! Suspicious!
I complained and they admitted the email I received was ‘confusing’ and they have put measures in place to address the wording for future customers - lucky them! No reimbursement for me! I have cancelled and switched of course!
I had to buy two extenders for the house as their signal is poor so not value for money even at the £23.
Reviewer
Gary
Location
Norwich
Date
23/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just as with others on here, these jokers sent an email in October 2023 saying that I should do nothing if I want to stay on the same price I’m on. Of course, I did nothing and looking at my bank statement 6 months later, I noticed they have been charging me an extra £23 per month for nothing.
When I contacted them regarding this, the rather arrogant and rude advisor told me that the best they can do is add a £30 credit to my account on the condition I took out a 12 month contract!
Haha! Honestly they think we’re absolutely stupid. Avoid them like the plague. As I got nowhere I submitted 6 months worth of chargebacks to my card provider to dispute it. I was only looking for the additional money which had been stolen from me to come back, but the bank has fully refunded all 6 months in full. Stick that in your garbage Now shoddy broadband pipe and smoke it.
Honestly, stay away from this bunch of misleading crooks, they won’t help you and will do all they can to take your money and run.
Anyone else in this situation I suggest you submit those charge backs ASAP
Reviewer
David
Location
Reading
Date
15/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Again like other reviews they sent an email saying "do nothing and continue with your existing membership for £23.50 per month" and then charge me £46.50. No where in that eamil does it state that they will charge my account £46.50 per month. They hide behind wording at the end of the email that say "Dont forget your NOW broadband and calls options are available until 15/3/2024. However it is also possible to contact us after this date" - how is that justification of £46.50? Steer clear of this company - they customer services team leader in India said "what do you want me to do about it" - when i explained send clear emails with clear charges to customers he didn't get it - he just said "what do you want me to do about it" NOW are a rubbish company that dont communicate clearly. The initial customer service representative I got through to kept saying he could not hear me when i asked for the explanation - strange that he could hear perfectly when he was trying to lock me in for a further 12 - 24 months!!! AVOID AVOID - they will steal your money and not communicate clearly - don't suffer the frustration as a customer like I have
Reviewer
Diane Holme
Location
Port Glasgow
Date
05/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tried to set up now broadband as the cheapest, website makes you put in bank details and doesn't leave you able to request a set up date, but to set a date for engineer to visit, which now realise is the date, but you can't change the date, request set up date everything leads to calling customer service which is abroad hard to understand, where they keep you waiting while they ask colleagues, update your account, then can't do this simple request think this is a scam to keep people on phone for long time and then results in telling you to call back in a day or two, ended up just requesting cancellation and asked for email to confirm cancelled, didnt get anything, only a customer survey which I completed. I am a rational person and wanted cheaper broadband but now reading other reviews realise that any problem would result in calling the helpline and really shoddy rude 'service' and I hadn't even got to starting with them, however doing this enabled me to get a better deal from my current provider as they had gone to the step of requesting having the same number from my provider.....DONT DO IT!
Reviewer
Fiona
Location
Bath
Date
03/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
At last with Plusnet. Funny that Now said the upload speed was excellent, it must be me… there is nothing they can do… I was instructed to raise the router/ take it away from the radiator/ get nearer to it.. etc etc . For 4 months I have paid for a service that did not work although Now couldn’t do anything. They closed the line so it’s taken a while to change to Plusnet but it is lightening quick. Amazing instant change!!!
Reviewer
Peter
Location
Pickering
Date
03/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I had a contract for phone and broadband that was billed at £23.50 per month.
I received an email reminder on the 2nd February 2024 that my contract was about to end saying it will continue at 23.50 per month if i do nothing:
"Do nothing and continue with your existing membership for £23.50 a month".
Further down the email it says:
Keep what you have:
From 03/03/2024 you will pay:
£23.50 a month
(No contract, keeps rolling unless cancelled, cancel anytime)
Super Fibre
63 Mbps Average Speed, Unlimited Downloads, includes Line Rental
Anytime calls
To choose this option you don't have to do a thing.
However my bill for March was £46.50, an extra £23!
I have called Now and was told that I should have scrolled to the end of the email for further details.. I was also told that the offer was no longer available and the new contract would be £33 per month.
Misleading and deceitful communication. AVOID!
Reviewer
Michelle
Location
Durham
Date
01/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up for broadband in 2022 as it was a good offer online. This offer wasnt available in the end as id had to call them to confirm it and the agent put the offer through. I therefore asked them to cancel it within the cancellation which they failed to do. They sent the equipment out anyway but this wasnt received due to my household having COVID. They were aware of this and still didnt cancel. They have been told on more than one occasion they arent providing a service and to stop taking payment but again they didnt. The customer service is non existent, they are useless. I expected they had cancelled after my last correspondance but they didnt and I only realised when they sent me an email informing of price increases (feb 2024). Once again i have asked them to cancel and this time they have acted appropriately or at least say they have, but they are refusing to refund the money for the sercive they havent provided. They have offered a "gesture of good will" which is no where near the amount they have stolen from my account. The email received from the 'manager' was simply incoherent babbling with no meaning, substance or resolution. I will be taking this issue further and luckily the account they had is linked to my credit card and so i will raise a charge back and see if i can get the money back that way. If you are looking for broadband, Tv, or any service, do NOT touch Now!!
Reviewer
Graham
Location
Stockport
Date
29/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Con men I took out a £17.99 a month plan and on checking now taking £36-50 a month without my authorisation and have been doing so since last september
Reviewer
Kay Murphy
Location
Wakefield, West Yorkshire
Date
29/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke. Avoid Now Broadband like the plague!!! Incompetent company based abroad somewhere. Customer service is absolutely diabolical. No actions taken to resolve complaints and communication is terrible and hard to understand the agents! If I could give 0 stars I would. I'm really frustrated and annoyed
Reviewer
Isabel Mondorf
Location
Edinburgh
Date
26/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give ZERO I would.
I had my internet from NOW installed beginning of January. From the day after the engineer arrived internet didn't work. I reported the fault 9th March on moving into the property. NOW confirmed they will send an engineer round . I received a text message the beginning of the week confirming the engineer will come round and replied yes to being at home that day. The morning of the visit came, I receive another text message confirming the engineer will be round between 1-6pm and that if no one is in you may be charged £25. I stayed at home the afternoon waiting for the engineer to come, only for 5.30pm to roll around with no engineer in sight. I call customer service to find out no one was ever going to come because it is an external issue. I asked to be cancel my membership and be reimbursed for the loss of service I incurred. This still hasn't happened. Multiple phone calls to CS only to find out I will only be refunded £12!?! After I've paid £80 for a service that never worked and that also wasted my day and meant I had a loss of income on the day that I waited for the engineer to come. Useless, time wasters, rude, disrespectful. Don't go with this company.
Reviewer
Ivan
Location
Devon
Date
24/03/2024
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
0840 on a Sunday morning and trying to talk to someone at Now. Taken through various menus which you have to listen to in full before you are allowed to select an option. Then advised the department is closed. Opening hours are 0830 to 2000 7 days a week. Standard fare from another parasite company that exists to provide minimal service while trying to bleed as much money as possible from their customer base.
Reviewer
Ben
Location
Walthamstow
Date
19/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I never write bad reviews, but I'm absolutely forced to with this shoddy service
Meant to install on a Thursday, engineer never turned up, called to complain then they rearranged later this week, never turned up again and customer services blamed me for this despite getting confirmation, and refused to do anything to help stating that open reach was an external service, which whilst is true to not care about a customers predicament when I explained I was in desperate need for wifi for work is extremely unprofessional.Immediately cancelled and once I switched to Vodafone things where sorted in the week. Avoid now broadband like the plague as they clearly don't value the customer
Reviewer
G M S
Location
Harrogate
Date
19/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs. Used to be really good when the CS team were in Ireland & had authority to change things. Now, it's all scripted from somewhere abroad and the CS (I use that term VERY lightly can only go through the pre-defined motions of the script provided. A lot of dropouts of the service, almost daily although when it worked, the speeds were as advertised but the frequency of this happening has reduced drastically. The router provided has an appalling range and very difficult to get the settings from to move to another type.
The final straw however is the intentionally deceitful wording on the email they send when the contract has around a month to run... I followed the instructions as copied & pasted below:
"Do nothing and continue with your existing membership for £23.49 a month. Or Pick from one of the packages available to you below".
I did nothing and then received saw that NOW had charged me £46.50. Queried it and they said to check the very bottom of the email where buried is a small section saying you'll lose your discounts. Cynical, misrepresentation & just downright sneaky. No offer of a refund & the new offer I could have was worse than the offers available for existing customers. CS could not care that I was leaving & just said that i need to give 2 weeks notice if I did.
Like others, I'll be forwarding the email onto the ombudsman for investigation.
Don't do it, I stayed as long as I did as they were the only ones offering a monthly rolling contract, with that gone & them just being a "me too" now, definitely not worth putting up with the almost non existent CS, poor speeds, dropouts & almost not for purpose router. You have been warned! Not just by me but read below too...
Reviewer
Steve Cowper
Location
Morecambe
Date
15/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Please do not waste your hard earned money on Now or Nowtv. They do not allow you un-subscribe without using 3rd party arbitration. Also highly inflate the monthly subscription bill there-after.
Reviewer
Dannielle
Location
Brighton
Date
15/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have for a whole month tried logging into my NOW account to cancel and every single time it says that the log in is not working at this moment. I have tried contacting them which also has not worked. This is an extremely unreliable company. Do not recommend.
Reviewer
Anna Smith
Location
Burnley
Date
13/03/2024
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I give Now a zero rating for customer service and satisfaction, I have requested a "shift and lift" on the line into a property ( in other words to move where the line comes in) Now firstly couldn't understand what was required and sent a fault engineer and now deny they can order this from Openreach, who tell me only the phone supplier can order a line shift. Absolutely hopeless don't go to Now.
Reviewer
Elisha
Location
Edgware
Date
11/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet is not working, customer service is not so good, no ackknowledgement, i have been complaining since a week and still not resolved. Worst experience.
Reviewer
Geoff Abraham
Location
Whickham
Date
10/03/2024
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have absolutely no complaints about Now Broadband. Been with them for years with no problems. Only had one outage which was fixed quickly and I was compensated for this. Average speed always above promised speed even at peak time. Don't believe all the so called reviews on this site!
Reviewer
Mike
Location
Nottingham
Date
07/03/2024
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Like others received an email to say am now out of contract and have choices.
One is to continue at current price plus other options that all were dearer.
To stay as is you need to do NOTHING.
Now find this is untrue as you have to call them.
Totally misleading email beware.
Customer service is offshore and poor English speaking.
Will be leaving after this year but will involve lots of work transferring everything over.
Have to say have not had problems with the broadband service reliability
Just the totally misleading email
Reviewer
Kat davies
Location
Bournemouth
Date
06/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is crap! Do not buy!
I’ve called 20times regarding my speed and keep being told it’s at the levels expected despite my own speed tests being way under. I can’t have a teams call and upload or download at the same time and god forbid I want to watch a film on Netflix!! Customer services tell me there is nothing wrong so I can’t get out of my contract and if I want to leave early I have to pay off the entire contract plus a cancellation fee!! Disgusting service
Reviewer
toyplum
Location
Alexandria
Date
04/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Ive just experienced exact same problem as previous post from Kai. Email received in December from NOW as my contract was ending, with choices which included do nothing and pay the same, This was confirmed further on in the email to keep same deal for same price. Only realised today have been charged additional £15.00 for last two months. Phoned twice to complain and ask for refund. Cut off both times when I asked to escalate my complaint. Their email is not only misleading, but also fraudulent. I think that the intention of their email is to knowingly deceive their customers. Im currently in process of looking for a new broadband provider. Absolute shocking customer services.
Reviewer
Oliver
Location
Surrey
Date
03/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cuts out constantly, worse broadband I’ve ever had with equally useless customer service. Initially attracted to the 12 months contract but wish I’d avoided now.
Reviewer
Rod
Location
Sheffield
Date
03/03/2024
Ratings
Speed
2.00 stars
Reliability
3.00 stars
Comments:
How petty can you get I've decided to go to a new provider leaving on the 19th of this month cancelled my contract last month by phone to give them enough notice no problem booted game console up yesterday the 2nd March to install a new game,the download speed was low went on to pc to check the speed should be 63mbps through wifi which I have been getting as my router is downstairs it is now 22mbps so just because I was leaving at the end of my contract they have been so petty to drop my speed down. Read the comments on this site and now agree with them if you are leaving NOW Broadband at the end of your contract give them the minimum notice you can because they will drop your speed down so it's virtually unusable will NEVER use this organisation again for broadband or any of their services including their TV services which I have also cancelled.
Reviewer
Richard Collins
Location
Teignmouth
Date
01/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Big scam company they advertise there broadband cheap to get you to sign up but then they dont supply the said speeds or service, in fact from day one my internet did not work at all. I tried to phone Now but it is impossible to get through to a real person everything is just automated. I then tried to email them but again just got automated replies non of which helped. I then tried the live chat on there website but turns out its not live at all its just a computer. The problem was at there end not mine and because i could not get hold of a real person to explain the situation i could not try and sort the problem out so in the end i had no choice but to cancel the payments at my bank as i was paying for something that i never got or had. Now i am getting emails and letters demanding money for charges for leaving early. Mybe if they had proper customer services where you can actually talk to a real person then mybe i wouldnt of had to cancel at my bank and leave early. Now breaks there own contracts and terms by not supplying the promised service, they take money from your bank for something they never gave and when you dare to cancel they will take no responsibilily and blame everything on you and add charges and threaten you with legal action. I am taking this to watchdog as i am pretty sure its illegal to offer a service then not give it but still take money and add charges when they havent even supplied the service in the first place, just think of the world we would live in if everyone did that. Avoid this company like the plague there scam artists.
Reviewer
Adrian Wilson
Location
1st floor flat in Workington
Date
27/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very very low Mbps speed close to the router barely 1.5 Mbps in the bedroom next door.
Reviewer
Luke Ryder
Location
Barnsley
Date
27/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
continually drops out
Reviewer
Rachel Rietz
Location
London
Date
26/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NOW is staffed by completely incompetent people, I've been trying to take over/open a new account as my housemate has moved out, and every person I've spoken to says a different thing. I've wasted hours on the phone to these unprofessional clowns. It should be simple and straightforward but they can't be bothered to train their employees and seem to think people have nothing better to do than waste hours on the phone to them. The most painful unprofessional experience with a service provider.
Reviewer
Matt
Location
Enfield
Date
26/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible and unreliable bband. Drops speed over and over again. Service is rude and very unhelpful. One of the worst customer experiences I can recall. Avoid
Reviewer
Helena
Location
London
Date
23/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband experience I have ever had - and in general all providers are bad so the bar is low. Well done NOW broadband for being the worst. Internet connection is so weak my phone switches to 5G when I’m standing over the router. Customer service is abysmal and asking if the three lights show green and then saying there is nothing wrong when the signal is dripping out is unhelpful at best. Do not sign up with this provider, they are truly the worst.
Reviewer
Paulc
Location
Blackburn
Date
21/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Underhand tactics to rip you off.
Receive an emails saying if you do nothing your bill will be 23.50 pm. Received a bill for 43 yet customer service have no interest what so ever in giving me my 20 back. Reporting them to financial ombudsman and ofcom
Reviewer
Anonymous
Location
RG1
Date
18/02/2024
Comments:
Please if you are looking for new broadband, do not go for now. Extremely poor customer service and the internet goes down weeks. When you reach out to customer care, they do not have definitive timeline to address it. You end up paying double to maintain two networks if you are thinking this is cheaper. Team does not proactively reach out to support or guide you. No refund as you end up getting locked up for 1 year contract. For first 30-45 days it works fine so you end up buying annual subscription that's where the problem lies.
Reviewer
Chris
Location
Northampton
Date
11/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Getting support is impossible. Customer care is just not what they do. If you need help the BOT takes you in a circular journey and then the pages fail.
Getting a human to speak to followed a 40 minute wait time and was then cut off. Just avoid like the plague is my advice.
Reviewer
DS
Location
Skelmersdale
Date
10/02/2024
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
This provider gives decent broadband. HOWEVER. There is absolutely no app available that lets you control who uses the broadband in the house, device management, diagnostics, remote management. Nothing. It is something that they really need to address as it is lacking severely on its competitors. Is will be looking at alternatives when my 12 month contract is up.
Reviewer
Kai
Location
Uxbridge
Date
09/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I've been with NowB for a few years now. Back in Aug 23, I received an email saying I have two options and one of them was to keep what I had for which it said: "Do nothing and continue with your existing membership for £30.49 a month". Overall this was a better option and I "did nothing" to remain on that package. However I noted they started charging me £48 rather than 30 (do nothing option). I called today to seek refund, they say you never called back to confirm your new package and that's why you're on the standard rate.
I called this daylight rubbery!
Reviewer
David
Location
ALTON
Date
09/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Very quick to take a payment but when it comes to actually getting it activated I am left waiting. No feedback, just told to wait another 24 to 48 hours after the due date.
Working form home without broadband is causing endless hassles. Should have gone elsewhere.
Reviewer
Pjh
Location
Hawick
Date
08/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Took 2 weeks for the broadband to go live. Does not work as there is a fault somewhere that needs to be investigated by 'the team'. This will take another 48 to 72 hours. If I want to be compensated for no service I need to contact them again. No phone number available on their Web support although it states you can only contact them by phone. Say need photos of the installation before can do anything which takes yet more time. Truly awful service and cheap for a reason. Will switch to someone else while I still can. Be warned...
Reviewer
Kyle
Location
London
Date
04/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
The speeds I get are actually quite good but the connection drops on a daily basis. Currently I'm out of contract which is always a way for them to excuse charging more than double for the same service simply because you haven't promised further payments even with the months notice period.
Yet during this time of higher charges the connection has dropped more than normal!
Reviewer
Fed up
Location
West Midlands
Date
04/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling. Happy to upgrade me then wring billing, late upgrade, slow Broadband and dead landlines. Try to resolve this today was cut off 3 times after 4 phone calls. Issue could not be resolved. Landlines still dead. Shoddy, poor and inept.........
Reviewer
Tom
Location
East Sussex
Date
03/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I had a no contract service with NOW for 3 years. They advised me that the price was increasing slightly. However they increased my bill by a mystery £15.
Apparently they roll in a free calls package (even tough i don't have a landline phone) and then jack up the price. However this still didn't account for the increase.
Call handlers were hard to get hold of, off-hand and unable to explain my bills. They also wouldn't refund over charged payments or rectify the issue without forcing me into a 12 month contract. They also continued to charge a call package after termination of my account and switching to another provider taking 3 months to refund this.
Just appalling
Reviewer
DMac
Location
Perth
Date
02/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is easily the worst broadband I've ever had. It keeps cutting out, and when it is running, it is so slow. I also had to buy an extender because it's so crap. Avoid at all costs, it's a bunch of complete rubbish. DO NOT BUY!!!
Reviewer
B syme
Location
Cricklewood
Date
26/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Slow Slow Slow. So slow my search times out. I can’t wait to leave
Reviewer
Kate
Location
Nottingham
Date
25/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wish we'd read these reviews first. I've never had such an awful experience with a utility company. Two months delay connecting our broadband - no explanation other than to blame Openreach. A problem that other utility companies apparently don't have. I think I've managed to deduce that it is a computer system issue at NTv end. Messed us around for 2 months, no info, didn't even reply to emails to the complaints department. How they are allowed to operate in this industry with this level of non-service, I'm mystified. Don't bother, we only chose them because of lack of fixed contract. We've given up and gone with BT.
Reviewer
Graham
Location
Essex
Date
18/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely useless. The product is terrible and the speeds are just nonexistent. We have been with Now for a month and it feels like a year! We have already cancelled to go with someone else sue to how poor everything has been. The signal is terrible, we have had to buy 2 boosters for the house to try and get any signal anywhere, and still have incredibly poor connectivity. We have called customer services a number of times, they seem to just want you off the phone quickly and don’t really offer any help. They were supposed to send an engineer after the 4th call to them just for my wife to wait in all day and no one turn up. Having called them again, they eventually admitted that no one ever did come out. As I type this, no streaming services on my tv which is in the same room as a booster, can connect to anything so I will need to reset the hub for the 7th time today!! Avoid this lot at all costs.
Reviewer
Damien
Location
Oldha.
Date
18/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you enjoy your broadband repeatedly disconnecting every day whilst trying to work from home and having every task uninterrupted for hours, then sign up to this rubbish. Otherwise I'd recommend you steer well clear
Reviewer
Matt B
Location
London
Date
16/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful. Speed comes and goes all the time. Speed often so low it is unusable. Very hard to contact customer services. Avoid them.
Reviewer
Kellie
Location
Staffordshire
Date
13/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible!!! Utterly appalling and not fit for purpose. I have lost count of the times I have complained over the phone and online.. they have now stopped responding to my emails as I have got to the point when I refuse to waist hours in the phone or following their frustrating procedure to switch broadcast channels on my hub then wait 24 hours to see if there is any improvement! I tried to point out that they are not fulfilling the terms of the contract have contacted Ofcom and have ended up just giving up as I simply don’t have the time to waste. Needless to say I can’t wait for our contract to end at the end of March. Having had endless issues from the very beginning!!! DONT WASTE YOUR MONEY!!
Reviewer
Jake
Location
Sudbury
Date
11/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Genuinely one of my biggest mistakes getting this network. My flat is tiny and it hardly reaches my bedroom. Wouldn’t recommend.
Reviewer
Aggie
Location
Chatteris
Date
10/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Waste of time!
Ordered my broadband and activation date. My order was cancelled because of no availability in my area. They didn't bother to tell me about it. Waited for nothing until activation day. Informed about order cancellation when I give them a call. JOKE
Thwn I was advised to order again different option, and end up same way in another 2 weeks time. Do yourself a favour and just avoid them.
Reviewer
Liam
Location
Hounslow
Date
03/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Broadband is constantly on and off.
Cannot resolve with customer service.
Reviewer
KN
Location
London
Date
03/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I saw these reviews and thought NOW cant be that bad but yes they are. 5 weeks later and STILL no broadband and I have to wait ANOTHER week before they tell WHEN the broadband MIGHT be activated
AVOID AT ALL COSTS.
Looking for another provider now
Reviewer
Matt
Location
Sheffield
Date
02/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company - they are basically criminals. Broadband was always slow, didn’t reach certain rooms of the house and frequently cut out. I cancelled after finding a better deal and they still took a full payment from me in the full knowledge I didn’t owe them a penny. I had to call on five separate occasions to get my money back - it took over a month of constant calls, messages and emails to get my refund processed. Stay away from this company, not only will they give you a terrible service - they will openly steal from you.
Reviewer
Paul
Location
Leicestershire
Date
02/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Avoid altogether. Customer service absolutely appalling and totally unfit for a company in the "communications" industry. Tel access only and that so lengthy they give you a choice of music while you wait !
Reviewer
Phil Ramsey
Location
Sunderland
Date
02/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Rubbish company with very poor broadband speed and reliability
Reviewer
Cora
Location
London
Date
29/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Genuinely the worst wifi I have ever had. I am constantly on 5G instead because the wifi keeps going out, disconnecting, etc. Save your money and go elsewhere
Reviewer
Tudor
Location
Reading
Date
27/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I didn’t know it can be this bad!!! I’ve applied for broadband and TV package and I’ve been told the engineer will come to install on 27 of December!!! The money have been taken from my account before installation with isn’t on the contract but I’ve sed it’s okay as long as they show up! You wish !!! Never showed up never have had a message from them extremele difficult to get to speak with someone! Got my money refunded for tv not yet broadband never get a good explanation why I haven’t received the services promised! Guys only if you’re really really desperate get involved with them !! They’re cheap for a reason! Don’t do it it’s rubbish!!!!
Reviewer
Rob
Location
Peterboruogh
Date
27/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I order Now Broadbend on 6th of December,today is 27th of December still no internet.Incapable of performing the most basic aspects of their job. God knows how good their broadband actually is, they can't seem to ever remember to send someone to activate it.I received text mes.thet eng.shows up on 27th but no one showed up. Received text mes.your internet up and running. Big Lies No Internet....Cotacted customer service,told me,whait for 24-72h. Same lies they are telling me soons 19th of December,wait for 24-72h.I have been waitting for 216h still nothing....
Reviewer
Sky
Location
Mountain ash
Date
26/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute disgrace I moved 20 miles down the road and I've had nothing but issues, I called and checked if I could still get the same service I got told yes, I asked if I would pay more I got told no. September I move and I go without a service 2 weeks, when I get a service its weak and it was dropping 7 times a day. Now its December I've had 2 engineer visits and the service is worse its done nothing but drop since Christmas Day evening. I've not even been given any compensation for the 2 weeks I had 0 service yet. I was told when I asked about the higher bill that when I move that happens I asked to go back in a contact they said there is none for this area and then I get an email giving me a right to exit with no fee but they ask me to go onto a contract with them. Makes no sense. It's boxing day and my WiFi drops every 2 -5 mins it's not a service that is fit for what is advertised. The customer service team is hopeless they've not got a clue. They need shutting down.
Reviewer
London renter
Location
london
Date
21/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you're looking for a sign to not use them this is it.
Reviewer
SUSH
Location
Gloucestershire
Date
20/12/2023
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cancelled 12 days after I set up NOW broadband. To use my online bank account it was necessary to turn off WiFi and use 4G every time. The same if I needed to access Google. NOW is not fit for purpose. I have another provider and I can go online every time I want - using WiFi.
Reviewer
Paul
Location
Nailsworth
Date
18/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Not very good signal around house apart from lounge where base is, Will be changing in new year
Reviewer
anonymous london flat renter
Location
Date
15/12/2023
Comments:
AWFUL. WHY is the internet broadband industry set up at the mercy of Openreach engineers. Internet should be like electricity - when you move house you should be able to plug in router and it works. NOT wait 10 working days for an engineer to flick a switch in a local box. NOW and other providers need to campaign for openreach to supply shorter work times.
Reviewer
Sean
Location
Dorset
Date
15/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A bunch of sheisters.
I had to move home; 2 year contract with this lot.
Tried to bring them with me but they didn’t operate in my new area.
Immediately my service became less reliable, drop-outs, phone messages failing.
One day the internet disappears. Inczz as ll them to ask what tech problem is; told that the ‘back room team’ decided my request for a further months coverage was rejected.
So I could reconnect; which would take 14 days…( bearing in mind it is 15th December)
I was not told my request was turned down, in fact the opposite; their worker put the request through, the rejection was not communicated to me.
As a result I have no internet or broadband.
What a shitshow. Seem uninterested in customers.
I won’t be going back. Bunch of charlatans
Reviewer
Tom
Location
Guildford
Date
14/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Completely inept. Incapable of performing the most basic aspects of their job. God knows how good their broadband actually is, they can't seem to ever remember to send someone to activate it.
Reviewer
Marcus
Location
Dawlish
Date
13/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
DO NOT USE FOR BROADBAND. Cut me off one month early. Took no real responsibility. Left it for me to sort out their mess. Only response was a patronising and unhelpful email.
Reviewer
Rob
Location
London
Date
12/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Horrible experience so far - we’ve had Now for 2 3 months and they’ve had two outages of several days due to an external fault.
Reviewer
David Harrop
Location
Manchester
Date
12/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
took my money, cancelled within 14 days but still no refund. I think I will need to contact my bank to reverse the charge. DO NOT USE ANY OF THERE SERVICES. I'm sure if I owed them money they would continually chase me.
Reviewer
Suzanne
Location
Brightlingsea
Date
05/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible Speed. Terrible customer service. I was given instructions to try and test several channels on my router which would take over 3 hours to complete. Can't do this though because the site won't recognise my login details. Awful company . AVOID!
Reviewer
Tommy H
Location
Gravesend
Date
05/12/2023
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Calling these people did nothing they charged me for months when they were aware I had a new broadband provider. Do not use
Reviewer
Joshua
Location
Liverpool
Date
01/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Please please avoid.
Where do I start. I was meant to go live on the 30 August, and it’s now the 1 December and still my account isn’t live. I’ve had 4 engineer appointments scheduled and 4 times no one turned up, without a phone call or text message saying they couldn’t come. The customer service team is beyond inept. It infuriates me how useless and incompetent they appear to be, I’m just amazed at how such a big company appears to be so amateur.
Please shop elsewhere. There are other providers that will charge slightly more but atleast it’s a better service. Definitely a lesson to not go for the cheapest option. I will definitely be switching my provider when the year is up.
Reviewer
Joshua
Location
Liverpool
Date
01/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Please please avoid.
Where do I start. I was meant to go live on the 30 August, and it’s now the 1 December and still my account isn’t live. I’ve had 4 engineer appointments scheduled and 4 times no one turned up, without a phone call or text message saying they couldn’t come. The customer service team is beyond inept. It infuriates me how useless and incompetent they appear to be, I’m just amazed at how such a big company appears to be so amateur.
Please shop elsewhere. There are other providers that will charge slightly more but atleast it’s a better service. Definitely a lesson to not go for the cheapest option. I will definitely be switching my provider when the year is up.
Reviewer
Pulling my hair out
Location
Newham, London
Date
30/11/2023
Comments:
This company will make you want to top yourself. The number of times the internet will drop, not work at all and you will have to call NOW TV only to speak to someone rude (who will just hang up the phone when they don’t know how to answer). Each agent will tell you different things and give you conflicting information but the one thing they all agree on is that they “cannot do anything”. Booking an engineer visit is difficult for them. You will need to continuously chase and 20 phone calls later, finally you might get one or they’ll tell you over the phone to twist and turn the hub as if they pay you to work for them. Their emails are misleading and will somehow rope you into paying £35 a month as opposed to £24 a month. Stay away from this company, but if you are unlucky enough to be with them, don’t be shy to take to take them to the small claims court.
Reviewer
Louise
Location
Essex
Date
27/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking company BEWARE ! Took out a contract and they got rid of my original telephone number
Reviewer
Martin A
Location
Suffolk
Date
23/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
The service provided was generally very good until the contract came to an end...then the problems began. We moved to a new provider who were faster and cheaper but discovered Now Broadband were still charging us despite us emailing them to cancel the standing order. It's almost impossible to speak to a human and their chat bot is designed to drive you insane. Finally we spoke to a very rude customer service guy who said it's their policy to not read emails and they will only take cancelations of contracts on the phone (which they don't answer). Although we had cancelled our standing order they still managed to take money from us and now we are having to make a small claims court application to get our £100+ back. Do not use this company!
Reviewer
David
Location
Herefordshire
Date
23/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
What everyone else said. Customer service is pitiful. An endless loop of menus leading to the wrong computerised answer and eventually a rude and unhelpful human. Very much looking forward to the end of my contract.
Reviewer
Daniel
Location
Oxfordshire
Date
22/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unfortunately you can't leave zero stars for a rating which is a shame as this company is the WORST company I've ever had to deal with, paying nearly £30 a month for WiFi which won't even work in the room next door to the modem! Rude and unorganized staff who have prematurely cut off what terrible WiFi we have left since we notified them that we would be swapping providers! I would warn anyone to stay well clear of NOW TV for any services, save your money time and frustration as I wish I had done when attempting to deal with these fumbling fools!
Reviewer
Amber
Location
Woking
Date
20/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up for broadband and waited 2 weeks for activation date only for broadband not to work. Was then advised an engineer was coming the next available day to fix the issue (which was 5 days later) and waited all day and nobody came. Spoke on the phone with customer service and advised that it will be another 72 hours atleast until it can be looked at. Would definitely recommend using any other service
Reviewer
Andrea
Location
Islington
Date
20/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst company ever. Do not go with them. I contract now broadband on the 6th november and till now haven´t recieve an answer, still waiting for the device and everything. Don´t waste your time with them.
Reviewer
Nate
Location
Scotland
Date
18/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am not a customer yet, was just looking to see if I had coverage at my location. It doesn't offer me any of this when you fill in the postcode. You just start a purchase process. So assumption says I have coverage?
so going through the help centre, you end up with a chatbot, who is as helpful as a can of baked beans.. I am not liking the human less corporations... And I am not even that old yet..
Reviewer
Xavier
Location
Canary Wharf
Date
14/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Lived on the isle of dogs next to canary wharf and Now was the only provider and charged a extorniate 20 pounds per month for less than 5 mbps. The connection was at less than 2 mbps and would stop a few times per hour completly. Called Now and had 3 engineers come and do works to no avail. Was given a month free.
I do not recommend this provider at all. The prices they charge for the quality offered is akin to robbery.
Reviewer
Nathan
Location
London
Date
12/11/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Bad, incompetent customer service. Firstly didn't process the order, but didn't reach out to flag. Had to cancel this 'phantom order' (as they casually call it) and reorder. This delayed our setup another 2 weeks. Unfortunately in that time, Now increased the cost of their broadband service by 15%. This means we have to pay more overall due to Now's error. Customer service couldn't care less, were condescending, patronising and basically abysmally shocking. They were beyond useless at every turn. Pray that you have no setup issues, else you'll need to deal with this group of mouth breathers.
Reviewer
Jamie
Location
Salisbury
Date
10/11/2023
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Surprised at some of the reviews, I’ve had Now broadband for nearly a year now and it’s always been very reliable for me
Reviewer
Greg D
Location
Bristol
Date
09/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely tragic. I have never come across such awful service. No customer support whatsoever, can’t get hold of anyone and cannot cancel account as they keep charging me. I had to go to the bank to end it. Backward is not a good enough word. Be careful with setting up anything with amateur company.
Reviewer
Paul
Location
Newmarket
Date
09/11/2023
Ratings
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Don't join now broadband they stole money from my bank account and won't return it they keep going into my account without my permission be warned now tv are theives
Reviewer
Meloplayer
Location
Shrewsbury
Date
08/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The cheap router is the worst part of this. Weak and won’t reach through the walls of my house (my previous BT router would). Yes as others have said, they’re cheap for a reason. Owned by Sky as well. Only signed up for 12 months (thank god) so early termination fees aren’t too bad and am having fibre installed in a couple of weeks. After that, rubbish broadband will be a thing of the past. I cannot wait!
Reviewer
Hannah williams
Location
Date
08/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute terrible company
Have taken money with out authorisation,
When phoned they are telling me its a late payment from November, when the bank has told me its from May
The Company lie and take money where not authorised
Reviewer
Margaret
Location
Cheshire
Date
06/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company I have ever had misfortune to deal with. Customer service is non existent. Broadband generally very slow. When Broadband went down it took more than 90 minutes to finally get a human on the phone. Every part of the troubleshooting sends you through interminable loops until you are disconnected at the end of each loop. The fault requires an engineer but they don’t work at weekends. How is it that I see engineers working at the box at weekends for other companies? Avoid at all costs.
Reviewer
Charlie
Location
Southampton
Date
01/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
After being with Now TV for 12 months. I had to re apply for broadband as I needed to change the name the account was in which was fair enough. Was told this will take 2 weeks, after 2 weeks and hearing nothing I called up to ask why my broadband hadn't been activated. They told me my application to open reach had been rejected and there was no way of knowing why that was. They didn't contact me at all to let me know and if i hadn't of called they probably never would have. Told me I have to re-apply which takes another 2 weeks.
Customer service was awful, no-one knew anything, constantly being moved to different departments. Even though I was speaking to people they might as well have been AI because they were basically robots. One of the worst companies I've dealt with, there's hundreds of other broadband providers out there so I suggest you use someone else.
Reviewer
Fra
Location
Cambridge UK
Date
30/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
I was offered one price, then left without broadband for almost 2 weeks, then told my offer had expired and I would have to pay a different price (10% more). I asked for the the automatic offcom compensation for the delay (as it sais on their website) and they knew nothing about it. They automatically forwarded me to "the relevant custom service department", which turned out to be at SKY, so they obviously couldn't help me because it's not even the right company. How can they be so useless?!
Reviewer
Adrian
Location
CHESTERFIELD
Date
28/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Been without broadband and telephone for over a week. This is an exchange issue, and not Now broadbands. It's an Openreach issue.
The reason for scoring NOW low is they are nigh on impossible to contact. The chatbot is useless.
They have failed to keep me updated/informed, as promised.
When chasing it up, the quickest time I've managed to get through to someone is 50 minutes. Just what you need after a 12 hour shift.
Each time you have to go through the full explanation and try and convince them the problem isn't at my end.
I'm "lucky" as I'm out of contract. Just keeping it going until my full fibre connection date. Once the exchange is fixed I guess.
Why not give a case/job number to people that have issues. And a direct number to query progress, rather than having to suffer the banal dross music? Then again is that the reason for the music?
In all honesty, in over 2 years, the speed/connection/connectivity have been better than expected, so that side is ok.
Let down by poor customer service. Lack of.
Reviewer
Daryl
Location
Ammanford
Date
27/10/2023
Ratings
Satisfaction
1.00 stars
Comments:
Had the broadband box sent tried all the connections . No joy.
Put on technical test . No joy.
Phone the number for customer service 1 for 40 plus minutes
2 for 45 minutes
3 for 22 minutes until it was closing time 8pm
lol
Reviewer
James
Location
Buxton
Date
27/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bad! Terrible! Not fit for purpose!
Not only is their broadband laggy and drops connection several times a day, almost all the time in a gaming session. The reach of the router is terrible! And as if all that wasn't bad enough, they take money from your account without hesitation, sometimes up to 3 times within a 30 day period! And if they take a payment complete off their payment schedule , and you don't have funds to cover it, they soon threaten to cut you off!
Definitely the worst isp I have ever had the misfortune of signing up to!
I'm currently trying to leave Now, I have been for the past 6 weeks, all the while they won't relinquish my landline to the next isp! Never have I ever had any issues swapping before, even the customer service rep at the next isp have said this is a regular occurrence with Now, my guess is trying to bleed customers for as much as they can! My advice would be to absolutely avoid this company, they're cheap for a reason! Worst company ever! Worse that Three!!!!
Trading Stanards & Financial ombudsman here I come!
Reviewer
Andrew
Location
Sale
Date
26/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute shocking service how can they call themselves a broadband company speed always slow keeps buffering constantly if could get away from them then we would
Reviewer
Karen
Location
Glasgow
Date
26/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NOW Broadband is cheap for a reason so I’d advise you to save you precious time and sanity and go elsewhere.
Twice I have tried to sign up with NOW Broadband, but it would seem they don’t want any new business.
The first time a few months back, I signed up with NOW for the first time. I received all the relevant letters and the router to my home address, first step went wonderfully. It then got seemingly complicated when receiving emails advising they had another address for us in the same street and could I confirm the correct address. I dutifully replied 3-4 times, telling them the correct address and outlined, they must have it as I had received the router to the correct address (having never vining any other address). Despite this and further emails from NOW asking for clarification, in spite of my replies, they cancelled the new set up without warning, leaving me with no broadband.
A glutton for punishment and ever the optimist, I decided that lightning couldn’t strike twice in the same place and was drawn in to their price tag but wish I’d saved myself the bother. Everything seemed to go without a hitch initially, having been successfully transferred over to NOW for more than 2 weeks. However, alas! it was too good to be true, after our broadband was abruptly cut off and later that evening, waited nearly an hour to speak to someone to establish what had happened.
They assured me they’d call us back the next day as they closed at 8pm. We did get a call back to say there was issues with ‘activating our broadband’, despite us using it over the past 2 weeks. However, the following day, whilst just arriving on holiday, I received an email to advise that my NOW broadband was cancelled as of immediate effect, with no desire to resolve this issue and retain my business, for a second time.
I won’t be stupid enough to give them a 3rd try and have happily paid a further £4/month to secure broadband with Plusnet.
If it seems to good to be true, if often is. So, if you’re considering jumping to NOW broadband, do yourself a favour and go elsewhere. They have THE WORST customer service ever, particularly when we were new customers. There is no desire to resolve any issues, with a preference to instead cut new customers off as they seemingly can’t be bothered establishing what’s went wrong. Absolute shambles of a ‘service’
Also worth noting that it is near on impossible to obtain a telephone number to speak to someone, the web chat bot is dreadful and sends you in a constant loop without either helping or allowing you to call a number and speak to someone.
Clearly under resourced and designed to offer minimal support when you need it. Avoid at all costs.
Reviewer
Nathan
Location
Wales
Date
25/10/2023
Comments:
Absolute waste of time, they are a bunch of complete incompetent idiots, from day 1 I have had nothing but disconnects ( between 40 and 60 daily) or it wont even connect to the internet for minimum 4-5 days, the customer service is absolutely atrocious, I'm actually surprised this company hasn't gone under or been investigated for theft because they are NOT providing an internet service, wouldn't even go with these if they paid me to stay.... JOKE COMPANY!!!
Reviewer
James Andrew
Location
Brighton
Date
24/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor experience, they were supposed to connect me but unable due to no BT line, still activated account and have been charging me for a service I physically cannot use and are refusing to reimburse money taken for same. Will be contacting CISAS seeking satisfaction if they don't sort it out.
Reviewer
Roy
Location
Cornwall
Date
23/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
although i have been reasonably happy with Now broadband for just over two years,, I am not happy with the latest episode.
Without notice my monthly bill doubled from £24 to £45.50
Tried contacting them, over and over,, but the "chat bot" system doesnt let you get to where you want to get. Just keeps asking for my details. Even though i had put the details on the so called chat.
Eventually found a way to have a live chat, and it wasnt easy to find.
Person asked all the relevant questions,, answers i had already given, again and again. Eventually told me,, "no account in that name or email address" Even though i told hin, "i have the bill in my hand,,"
Eventually, accepted,, yes there is an account..
Kept saying he would check the account, etc,, several times, with more intersperced " can you give me your name, address, email, etc,,, again several times.
Eventually stated,, !i will have to pass this over to the broadband team.. I explained i had clicked and begun the chat,, with the "broadband enquiry link"
I asked to have explanation why my bill had doubled, even though i have not used my pc or phone more than usual. He didnt have an answer.
I asked to be refunded,, he "i cant do that, will get the broadband team to email you" This comment,, three times, when i simply stated "not good enough"
He couldnt pass me to the "team" for several reasons.
me,, "not good enough"
Over and over, round and round we went.
He siad i should phone the Nowbroadband,, but the cost would have to be paid by me, so i declined. I asked him to "get someone to phone me" but again he couldnt even do that.
So,, all together, two hours on this useless chat,, and one hour trying to contact them in other ways..
My final comment to this assistant, "i have broadband deals up on my pc as we speak," and " if this is not sorted out in one hour,, i am leaving Nowbroadband." Repeated each time he again said he cant do anything,, My final communication to the chat was, "bye bye Now."
So,,, i am looking at other broadband deals,
I gave feedback,, but i dont think anyone takes any notice depite the words" feedback is important to us, it helps us to improve our service"
Reviewer
Sinden
Location
Canterbury
Date
20/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i wouldn't even give then 1 star disgusting service wish i never went with them and i have only been with them for 2 months knew it was going to be bad when they said i would have to change my phone number broadband went live on the day but no phone line got in contact with them said my line was no good been with sky for 2 years never had a problem, so out reach came out after a week said it was my phone nothing wrong with my phone it was the cable they sent that didn't work my phone was working after that another month on broadband went down for 3 days on the phone said i had a fault on line again they sorted it or so i thought now yet again my phone is dead now when someone phones me its engaged how can that be phoned up yet again and an engineer is coming to my house as its my home line that not working which is a load of rubbish so i dont have a phone at the moment so have to wait till Monday 5 days without a phone so fed up with all this, then last night i have a email saying my broadband speed is to slow and if they cant sort it out i can come out of my contact after 30 days with nothing to pay for leaving early so i don't no what to do they dont know what they are doing and after all this they gave me 5 pounds for all the problems that they have caused do not have anything to do with this lot im so angry unbelievable
Reviewer
Luke
Location
Newport
Date
19/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
This is the worst company I have ever had the displeasure of dealing with. I am having endless problems with my broadband, so I tried their Contact system on their site (try it before you sign up!) which just directs you away from contacting them. No way to contact them at all through their "I'm having problems" prompt. The only way to get a number is to say you want to sign up, or cancel. But if you call it, their robot won't recognise your key presses when you go to the Technical Help department, and it hangs up on you. So if you go to the "Upgrade your package" telephone prompt, you are put in a long queue, and then they hang up on you before you get through to a human. This is disgraceful. For your own sanity, please stay away.
Reviewer
Gerry
Location
Redhill
Date
16/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Generally not bad, but when my creditcard expired, instead of reaching out in a nice way - they sent aggressive OVERDUE letter, I couldn't update my CC information and then they cut off my broadband, calling them took nearly an hour on the phone most of it on hold.
Reviewer
Stuart
Location
Dunstable
Date
14/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband went down at 5.36 Saturday morning. Now website says we're working on it.
12 hours later I call for an update.
They will be a MINIMUM of 72 hours before it's looked at. They don't work weekends.
I will be leaving on Monday for someone competent.
Reviewer
Gordon
Location
Aberdeen
Date
13/10/2023
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
1. Download speed fluctuates a lot.
2. Mostly reliable through 2023.
3. Price rose from £22 -> £25.50 and now £38.50 with 12m contract (automatic).
4. Customer service is mostly through a forum where you can read FAQs or ask other users questions. Most customer service links are circular and go nowhere. There is a number to cancel the subscription, where wait time is ~5mins.
Reviewer
D sheikh
Location
Nelson lancashire
Date
06/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband constantly stops and starts and resetting router every hour wifi poor transmission around house.very poor signal .
Speed v slow even when working
Reviewer
Peter McGilly
Location
Glasgow
Date
06/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Below average speed as advertised, just after I told them I was leaving when my contract was up I started to get intermittent drop outs in the evening, my account got cancelled so I had no access to bills or anything else then they hit me with a huge bill for over twice my monthly rate?? Why is that, never never never again will I ever go Sky or Now, absolute frauds
Reviewer
Johnbridges
Location
Yorkshire
Date
05/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Nowtv broadband should in theory be fine, but they use cheap routers that crash anytime you use them too much. They're bog standard, cheap as can be, limited features and poor range.
Reviewer
Stephanie
Location
Lutterworth
Date
02/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a load of **** this is. Had internet for 2 days then stopped working. Rang ow tv up after half over half an hour to get though. Had to ring up again following week as still not working for then get told someone was coming out between 1 and 6 waiting in for them no one came this has happened to me 3 times now. Had no internet for over a month yet my bill goes out on time. No one seems to care or help and none of the people you talk to are English either. I will never use this again after I have cancelled it for good. I have even emailed a complaint and no one has got back to me.
Reviewer
Peter
Location
Southport
Date
02/10/2023
Comments:
I applied for now broardband and paid £5 delivery and they cancelled the contract.i phoned them and waited nearly 30 mins and told a refund in 5 days.it never happened. I phoned up nearly 10 days later and spoke to a woman in India who was unhelpful and rude,raising her voice at me.eventully she said 40 to 45 days and I complained.she went away and then said 5 days.i don't believe her.i asked to speak to a manager and she said that's impossible.all I got verify your account.im glad I never went with now.customer service is terrible
Reviewer
chris walker
Location
west yorkshire
Date
30/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely Dire service, forever buffering, freezing, poor picture quality. Compared to BT Sport Now TV is rubbish..not worth paying for.
Reviewer
Andrew
Location
Devon
Date
30/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have had Now Broadband in several properties. The switch on date never goes smoothly. Customer service is usually poor. Wouldn't recommend.
Reviewer
Harry
Location
London
Date
29/09/2023
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Slowest wifi I've ever had, the router has a range of about 3 centimeters and they've just doubled my bill from £23 to £38 without any explanation or warning
Reviewer
Ryan
Location
Paisley
Date
29/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with them a while its good value for money when it's working but once you have a problem it's game over. Over 2 weeks now with no service, had engineer out a week ago for 3 hours couldn't find any faults etc said its probably a problem on now tvs end... now tv said it was my router, told not would be here on the Monday, they never sent it and then bare faced lied to me said it got lost in the post,sent me one eventually and guess what.... Still doesn't work.. There now wanting to send another engineer when we all know the problem lies with them... Will not accept any responsibility whatsoever for the situation just keep asking to be patient.. a would defo avoid unless you want to waste about 50hours a week on the phone trying to get them to fix their problems. Joke of a company
Reviewer
Frank
Location
Gateshead
Date
29/09/2023
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Terrible service, will leave you waiting over 30 minutes to speak to someone on the phone. They increased my bill from £26 to £38 with no reason.
Reviewer
Alan Abrams
Location
Nottingham
Date
23/09/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
When it works it is fine but when it goes wrong their service is rubbish!
Tomorrow will be the third day without any wi-fi,
No home telephone, no doorbell, NO WI-Fi.
Unfortunately, I am stuck with them until June next year. Do not deal with this company.
Is it because Rupert Murdoch has retired?!
Reviewer
Jared Gifford
Location
London
Date
20/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs! They’ve cancelled our order twice without consulting us! We’ve been without internet for nearly a month and they’re ignoring both emails and phone calls.
Listen to all the other reviews. Avoid like the plague, go with any other provider.
Reviewer
Bill
Location
Durham
Date
20/09/2023
Ratings
Satisfaction
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Haven't dealt with customer services which seems to be the main issue on here. Had Now broadband for 2 years, no real problems, few dropouts here and there but no where near as many as sky, I know they're the same but for some reason, maybe the router, sky was just worse. Granted the router isn't great & I do have a WiFi extender to supply WiFi to the other side of the house, I live in a standard semi detached house so you get the picture about the router, but other than that no real issues, connection has been steady for 99% of the time for me, maybe the area & distance to the exchange has a bearing on people's speeds, I get around 65mbps on average at all times so can't complain, I would recommend Now broadband but I am looking to move as they have put their prices up, but that's the only reason, not the actual service received.
Reviewer
Beaston
Location
Edin
Date
18/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Trying to cancel this is an absolute nightmare. Keep taking payments after cancellation.
Reviewer
Eleanor
Location
Dingwall (Scotland)
Date
17/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waste of time and money, signed up for the “super fast fiber” for £22 a month the speed is ridiculous wait ages for something to load don’t get signal in every room, asked about making calls from a landline got told it was included then got charged £52 for making calls didn’t get made aware of the pay as you go package for the landline when signed up. Total charge £74.
Definitely won’t be continuing with NOW and won’t be recommending them.
Reviewer
Kim Martin
Location
Southend-on-Sea
Date
12/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely diabolical company. Signed up with them on 22 August and activation on 06 September. Was clearly told that no engineer was required and I did not have to do anything on that date, just plug it. The day came, Openreach called to say they were on their way to the property to set it up. I'm in West London so not able to let them in. NOW didn't bother to tell me they couldn't set it up, I had to call them. Gave them 3 dates that I could do for set up, that I would be in for. Which has to be 10 days later. 6 days later, still haven't heard anything from them so phoned up. They clearly had not passed my dates on to Openreach as they requested them again and the earliest date available was now much later than originally offered. Gave up in the end and went with EE.
Trying to get hold of this company is actually ridiculous. In 2 days, I spent it total, 2 hours and 25 minutes on hold.
Would never recommend. Lowest price, but worst experience.
Reviewer
Marie
Location
Oxfordshire
Date
11/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVIOD - I called NOW on the 7th August 2023, to switch to their super fibre since I wanted our new contract to start on the 6th September, the same day that our current provider contract would expire. I didn't get any email updates, and on the 4th September, I called NOW for an update because our router hadn't arrived yet. I was informed that the person I spoke to on 7th had not actually processed our transaction!
NOW verified that the earliest day on which they could connect us was the 11th of September, which was not ideal, nevertheless we accepted and went over all the setup requirements once more.
I kept track of our installation update online and kept checking my emails for any updates, but I didn't get any. On the 11th of September our ‘Go Live Date’, I contacted NOW again and was told that our order had been rejected because there were no "ports" available from Openreach. I currently have no access to broadband, and other providers have given me a 2 week installation estimate.
I’ve had to pay for extra data because I work from home. For such a massive corporation, the lack of communication is inexcusable, and it is absurd that a broadband provider can't get ports to connect people.
Reviewer
Olivier
Location
East london E9
Date
06/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with 3mbps for nearly a week now. It was a 3 days struggle to get hold of technical help and they could not solve issue. I have now switched to BT who will install fibre
Reviewer
Jesh
Location
London
Date
29/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t even think about it!! You may see it has the best deal in the market but also get ready to have the worst experience in your life. Full of lies as mentioned with most customers and also provide you the lowest speed with premium price. Forget to watch movies or TV in Full HD, their connection is so rubbish!! I was promised for 64MB and received only 7MB( we are in 2023 and I had better connect 15 years ago)
Customer service- an absolute nightmare. The rudest people on this planet. I was also told the engineers don’t know their job as the phone operators know more. Wowww!!
Thank god I managed to change my broadband provider.
Reviewer
Neal Hunt
Location
Bedfordshire
Date
28/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Avoid at all cost, service is ok just like all the others, but cost increase is a joke, joined at £22, in the six months since it's gone up to £28, that's more than 25%, how is that allowed, what a con
Reviewer
Do not use NOW broadband
Location
Manchester
Date
28/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Terrible quality broadband with frequent outages
Reviewer
Mike
Location
Leeds
Date
26/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Please train your call canter staff to stop lying and misleading customers. I have called 4 times over the last 2 weeks and have been reassured that I can both renew my contract and move house seamlessly. Today, after waiting for 1.5 hours on the phone, I got told that I will remain within broadband in my new address for a full week as I need to wait for an engineer - I had called 2 weeks ago to request this and got told that "IT doesn't allow to process the change of address" and to call in 10 days.
Given Now wanted to leave me without broadband for a week, I called them and requested to cancel. I waited 40 minutes again bringing the total phone time to over 2 hours. The advisor initially said that "we cannot cancel the contract because there has been a home move initiated" - this is ridiculous and a lie. After 30 min on the phone with him, just about when he was going to finallise all the cancellations the line conveniently cut off. I called again, and apparently nothing had been processed - again, very bad practice to play tricks like this. When I called the second time, the advisor told me that I will incur cancellation charges if I cancel my contract in an attempt to stop me from doing so - again, this is a lie as I was within my "cooling period" of 14 days.
The above signals either severe incompetence across your customer support staff, or a company culture of deceit. It has and will continue to result in loss of customer goodwill. I would suggest you address this immediately.
Reviewer
Jim
Location
Sussex
Date
26/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful customer service, there was a problem with the order and they didn't think to tell us. Avoid.
Reviewer
Luke M
Location
3 Counties
Date
26/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
honestly the worst provider in the UK. my connection is stable 9am through 9pm but as soon as the sun goes down its terrible. on, off, on, off, on, off. MAKE YOUR FUCKING MIND UP. Then, around 2am it will shut off for a full hour. Dont bother with these theiving bastards.
Reviewer
Lance Clark
Location
Nottingham
Date
23/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just left Now Broadband thankfully. Absolutely diabolical - don’t go anywhere near them. I’ve been with several providers, but I’ve never had broadband so slow which keeps disconnecting . Customer service absolutely terrible as well..
Reviewer
Chaz Carrington
Location
Kirkcaldy, Scotland
Date
22/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up for now broadband band around 1/8/23 and it went thru fine , I got a message on 7/8/23 saying my order has been delayed and they will update me on 11/8/23 which I received the same delayed message and they would update me on 15/8/23 on 15/8/23 I received the same delayed message and they will update me on 21/8/23 well the 21st came and went and no update ! Absolute bloody joke! I’ve even paid the activation fee by now I’m peed off and gonna go with someone else
Reviewer
Lynda Baldock
Location
Perth
Date
21/08/2023
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Having a nightmare with this company over something which seems simple. I cannot access some websites I need to as they are blocked by NOW. I cannot update my preferences as my account does not appear to be linked to my broadband they tell me. Using the link they provided tried to link this but, although I am entering the correct information, it says I am not and can get no further with it. Have phoned their customer service who had no clue. Someone did phone me back and went through the same steps of trying via the same link with no success. She then told me someone from their IT would be in touch - three weeks ago and heard nothing. On their community forum it appears this problem has been ongoing for the past 3 and a half years. Now any emails or complaints forms I fill in are being ignored. That's their customer service for you - abysmal. I am out of contract in November, sent them an email to say as they cannot solve my problem I would like confirmation that if I move to another provider I will not have to pay any charges for early cancellation. Ignored.
Reviewer
Alannah
Location
London
Date
20/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
don't bother going with NOW TV broadband, had the worst experience possible and awful customer service . We went for the fibre option at £27.50 which has now gone up, and they did not ever get around to connecting me even after waiting for 8 weeks!(in the middle of London) With missed appointments (and not being told about it), getting stuck in the system, an array of lies I was told to keep me in limbo. Customer service was awful, they would never follow through with anything or have any answers for me. It was 8 weeks of constant chasing for someone to tell me what was happening, and I would just get passed around in circles. The promised speed was well below their predicted of 60mbs, were gonna get 27mbs which wouldn't even stream a movie! Since then I've gone with Sky, such a better experience, they helped fix my openreach line within 48 hours of me flagging the issue to them. Id advise finding anyone else, the short 12 month contract and not even cheap rate anymore, isn't worth the stress.
Reviewer
thomas
Location
leyland
Date
20/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
shocking 11 times lost connection due to a router which would not be suitable in a dolls house even in the same room the signal his medium to poor left talk talk and no problems ,think its about time sky you issued the sky router to now tv customers has this his not fit foe purpose
Reviewer
David Martin
Location
Scunthorpe
Date
19/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Can't find a number to ring broadband keeps dropping out very unreliable and can't speak to them to report it such bad service
Reviewer
Gerard
Location
Cambridge
Date
19/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They suddenly raise the prices without notification or reasons. They are really bad at communicating. We have to call them every month for paying the fees because the website doesn't work even though we have a normal UK bank account. What a rubbish company!
Reviewer
Tom
Location
Bournemouth
Date
18/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Rubbish service broadband always drops out very slow. At the end of contract they double the price hoping you don’t notice and then make it a mission to cancel.
Would never use them again
Reviewer
Helen
Location
Little
Date
18/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t have any broadband despite paying for it and it “starting” weeks ago and no response from customer service either
Reviewer
Prem Sikka
Location
BASILDON
Date
13/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst ever experience. Ordered broadband on 26 July 2023. All went well. NOW took £5 from me for the service to begin on 10th August. Nothing more was heard and router did not arrive. Tried contacting NOW on 8th August, but after hours on the phone could not get through. On checking my online account, I noticed that the contact had been cancelled. I had not cancelled it. Tried the phone again on 9th August and after about 30 minutes got through. The agent confirmed that my contact had been cancelled for some unknown reason. The agent could not explain the reasons. But I had not been told and money had been taken. This is diabolical incompetence and negligence. I will never buy broadband from this vendor.
Reviewer
Jon M
Location
Isle of Wight
Date
11/08/2023
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched from John Lewis Broadband as they were closing down their service, which was basically Plusnet branded as John Lewis. Switched to Now Broadband as they offer a month-by-month rolling contract, which was great because I didn't want to be locked into a long-term contract. However, speed, reliability and router performance are all noticeably inferior to JL/Plusnet. TV often freezes and web pages sometimes take an age to load. Then from time to time there's no connection at all, which can be really annoying as I depend on the internet my for work.
Reviewer
Rohan
Location
London
Date
08/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely horrific speeds, was promised around 11mbps download speed and instead got around 0.5mbps to around 6mbps maximum. The only time I get any reasonable speed is around. Pages take around 3-10 minutes to load properly, games take around 5-40 minutes to connect to, anything above 1mb in size takes around 2-3 minutes to upload. For some reason their phone lines close at 5PM on a weekday. Spent most of my time on the internet connecting to things and waiting for things to load in.
Abhorrent provider, don't go anywhere near them or even consider getting their internet plans. STAY AWAY!
Reviewer
Jorge
Location
London
Date
04/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
A nightmare to cancel my account as I was moving houses.
First they told me they couldn't provide me broadband services in my new address despite confirming a few days before they could.
After being more than 1 hour with their customer service in the phone, I was confirmed it was cancelled on July 12th. On August 1st, I was charged again.
I'm right now in the call for another hour to try to close my account for the 2nd time. No trust in their confirmation that they will... no way, according to them, to jump the waiting queue as "the process doesn't allow so". They still keep my card details and charge amount.
It's an abuse, disgusting and a total nightmare to deal with their customer service. This company seems to be interested in their clients only when onboarding. Then, everything is just a pain.
Reviewer
JerryJ
Location
Swansea
Date
01/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never actually got broadband from them. Ordered mid July and router never arrived. Checked order 2 weeks later and order had been canceled. No email or contact from them. Customer service are lovely once you’re through to them. Cut off after 20 minutes and then 44minute wait in queue. Informed that the process had to start from the beginning so, another 2 weeks, one of which I’ll have no broadband. Maybe I’ve dodged a bullet ? Let’s see if I get my fiver back.
Reviewer
Etienne Mansard
Location
London
Date
31/07/2023
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Broadband was ok apart in the upstairs bedrooms where there was no connection. It took 45 minutes waiting on the phone to cancel broadband: Why can't we cancel other than on the phone???
Reviewer
Muhammad Ali
Location
Luton
Date
25/07/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with Sky and Virgin. Always getting disconnected 5/6 times a month. I joined NOW in Jan2023 and have only been disconnected once. The speed is fast and connection is reliable. I was paying £21pm and price went up to £24.50 One phonecall to discuss this and they put me on £22pm. The website is easy to use and I like that you can set filters so it is impossible to visit dirty websites(!) whilst still having access to social media. Highly recommended.
Reviewer
james
Location
thomas
Date
22/07/2023
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
overall poor. Broadband doesn't reach all rooms even with extenders (only live in a three bed semi so really shouldn't be a problem). poor speed, apple devices don't work well with it either for some reason,
I would not recommend them and will be leaving as soon as our 12 months contract is up...very soon!
Reviewer
Abdul
Location
Manchester
Date
22/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Now Broadband absolute nightmare with payments every month they fail to take payment from my card which is correctly setup etc no direct debit option to pay. Customer service just as bad don't understand the basis I wouldn't recommend them I want to change ASAP to different provider.
Reviewer
Rachel
Location
Hastings
Date
22/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could put no stars I would.
They never achieved connection for us. Never sent router. Repeated excuses. Finally managed to cancel - we thought. Now being told they connected us on the day we cancelled so we have to cancel again. As someone else here put it, I could not recommended them any less.
Reviewer
Mark gomes
Location
Hastings
Date
19/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Terrible service i paid 24 pounds to get cricket first time it cut off before cricket finished then next day couldnt get any coverage kept coming up with error codes never again will i use them
Reviewer
Tiana
Location
Ayr KA8
Date
18/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Total shambles, no reach to all rooms, even though I am living in one level flat of less then 80sqm , pure sluggish internet, even my Mac is sick and tired of the none moving blue line ( reminded me of old good times when you were getting old by looking at the blue line going of the speed of slug) .... after god knows how many phone conversations regarding the issues I was suggested to elevate the HUB above 1m ???? Avoid ... and better pay more and have a good reliable service. According to NOW, and their small print they do not guarantee the wifi service within your home ?????????
Reviewer
Jonny
Location
Stoke On Trent
Date
13/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In my experience Now broadband have been the worse out of talk talk, virgin, BT, I have gone back to Virgn. When you can't get WiFi outside your own house then this should say it all..
Reviewer
Paul Verdon
Location
Stirling
Date
12/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Dreadful expensive and doesn't work almost as often as it does
Reviewer
Chris
Location
Wales
Date
08/07/2023
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Drops connection many times every day on tv and phone need to be closer then 15 foot to get connection worst service I've ever had
Reviewer
Max
Location
Bow
Date
03/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utterly terrible. Promised a minimum speed of 47mbps, but most of our small apartment gets a maximum of 4mbps.
Customer service useless and making us jump through all sorts of tests and hoops rather than take responsibility. Cannot recommend them any less.
Reviewer
Rich
Location
Brackley
Date
01/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Woeful. Awful. Worst decision to move to Now. Terrible router makes the whole thing unbearable. Stand at the router you’ll get fast download - move two metres away or try and connect multiple devices and you’re wasting your time. Apple devices - forget it. Just terrible. As others have said - polite but disempowered customer service staff who can’t help. Avoid at all costs
Reviewer
Shaj
Location
Runcorn
Date
28/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband Speed was so slow, communications were so bad. I literally had to wait 30mins each time when there is incorrect billing on their side. I'll never recommed NOW broadband to anyone, unless they are extremely stupid.
Reviewer
Kevin
Location
Durham
Date
22/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very slow and forever dropping signal, time for me to move on.
Reviewer
Andy
Location
Swadlincote
Date
20/06/2023
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Broadband speeds seem ok but the router they give you is pile of poo, worse Wi-Fi range I’ve ever had and only 2 Ethernet ports, cheap and not cheerful, been with them for 3 months and they put the prices up, can’t wait to leave to be honest, was with post office broadband before, excellent router and great customer service , opposite end of the scale to these people.
Reviewer
Justine
Location
Oswestry
Date
13/06/2023
Ratings
Satisfaction
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
The worst provider that I have been with. Connection speeds are so slow and absolutely awful when trying to search apps, always disconnects. Will NOT be renewing when my contract finishes
Reviewer
lisa
Location
portsmouth
Date
09/06/2023
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
payment system nightmare as not accept direct debits and card payments have failed on many occasions down to their system error despite putting in new card their system fails to still take payments, so i get late payment emails, since day one . This is the only company which charges a £1 fee to change card as far as i know and takes forever to return it. If ever. Everything automated or online which is not good if problems. When signed up took 2 months to sort connection problems. when contract comes up for renewal, moving on never to return
Reviewer
Jo
Location
Cleckheaton
Date
08/06/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Great speed and reliability
Reviewer
Liz
Location
Midlands
Date
07/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Theives and liars. I don't believe for a second that this is an award winning service. Genuinely shocking customer service. I'm disabled and trapped at home and for that reason rely heavily on having internet. The day I was supposed to go live nothing happened. It was also the day my partner started an online college course which he ended up not being able to attend. I phoned up to try and see if there was anything Now Broadband could do to help, as when I signed up I explained my disability & how much I relied on the internet and they had assured me I would be connected smoothly.
I called them and was told that they had known three days earlier I wouldn't be connected on time but no one bothered to contact me. They said they would pass me to another department who may be able to help. I was spoken to like dirt by the member of staff I was passed to, who kept raising her voice at me despite me remaining calm. She said it was my own fault for not getting 'business broadband'? and kept telling me I needed to just deal with it. I was genuinely taken back by the way she was speaking to me, it's almost like she was taking my internet issue as a personal insult and became very aggravated and standoffish. I explained to her that I was worried because I am disabled I am dependent on having internet to be able to work etc and she started mocking me with her tone. I told her I was taken back by her unpleasant tone and asked to speak to a different advisor and she left the phone off the hook for a few minutes and then put the phone down on me, it was clearly a funny joke to her. I called back and was passed around in circles trying to find a solution and kept having more and more days added to how long I would have to wait to be connected. Inbetween all of this I looked Into lodging a complaint with Ofcom who suggested I ask them for a deadlock letter which would state that there was nothing more that they could do- they couldn't even provide me with this within the month!
Eventually I spoke to a lady who was much more understanding and told me that I wouldn't have my money taken or the contract started until I went live so not to worry- this was a relief. However the next day the money was gone from my account and I still had no internet! I phoned up to ask why they had taken my money without providing a service, when they had promised not to, and they couldn't give me a straight answer, I was told it would be another week until I was connected. At this point I was mentally exhausted with it and said I wanted to cancel and I wanted my money returned asap so that I can buy an unlimited SIM to hotspot from. They said I had to wait a week to cancel and up to four weeks for a refund! I can't even do a bank dispute because they have the charge as pending. I am absolutely disgusted. I now have no Internet for the foreseeable so I can't work, can't go to college, I have limited mobility so there really is nothing that I can do other than sit here and wait for them to resolve this and refund me. I can't even sign up to a new provider until they sort their mess out and give me the money they are holding back. Horrendous. I wouldn't recommend this company to my worst enemy.
Reviewer
Pat R
Location
SE London
Date
05/06/2023
Ratings
Satisfaction
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Within a couple of months of subscribing my monthly cost has increased 11%. You can't quit without a penalty but they can put the rice u when they feel like it. They've got you by the short 'n curlies, right?!
Reviewer
Meghan
Location
Bristol
Date
02/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst wifi I have ever had. Consider it a miracle when it doesn't break more than twice a day. Today is a new record, over 15 times off and on. Zero consistency.
Reviewer
Mandeep Bhasin
Location
HA6 3NF
Date
02/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Comments:
I have been without Internet for 2 weeks now. Call now tv and am told that works are in progress and they guvw me indication as to when i will get connection
Reviewer
MK
Location
MANCHESTER
Date
30/05/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Very disappointed, as I was shopping around for ages to find an affordable to fast broadband and found NOW. However, it took them nearly 3 weeks to get the 12 month contract started which resulted in lot of extra mobile internet expense and couple days after starting thew contract they don't me they will be raising their prices next month. Had I known that they aren't any cheaper than their competitors but are much slower, I would have never signed up.
Reviewer
Doug
Location
Scotland
Date
29/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Untrustworthy company with terrible morals and worse customer service. Few will renew with these guys once they have experienced their awful corporate culture.
In my case, did a 12 month deal and they increased price by 15% in 2nd month (whilst still giving new members the same price).
That is terrible form to any sensible person yet all the company have to say is "well leave then". But with a 30 day limit to leave without penalty that is easier said than done.
A remarkably awful company. Save your time and find a company with some morals.
Reviewer
Paul Donaghy
Location
Dundee
Date
26/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
First time customer to Now Broadband. Have never experienced a Customer Service as shambolic. Since joining last month I’ve enjoyed less than 24 hours of Wi-Fi . Firstly was told an engineer would be dispatched to investigate if there was a problem outside. When that was discounted another appointment booked for an engineer to inspect inside my property. Issue was resolved and less than a day later the Wi-Fi stopped working. Was told an engineer would come today between 8am and 1pm. I phoned to confirm and was reassured. No engineer arrived. At no point have Now contacted me to advise as to why no one has arrived and when the fault will be fixed. Phoned three times today and spoke to three different people who told me three different accounts of what has happened. Still waiting in vain for someone to fix it. Apparently I’ve to wait in my property form 8an to 6pm in the hope that Now can arrange an engineer but you guessed it ….They can’t guarantee it. It seems they have no way of contacting their engineers and no way of tracking them. After 6pm I’ve to contact THEM and let them know if anyone came out to my property!! If you want reliable broadband with any kind of reasonable Customer Services avoid this company.
Reviewer
El
Location
Date
26/05/2023
Comments:
Very bad connection. We were frequently unable to complete simple search engine tasks when this is was the only device connecting in the household (obviously steaming on those days was out of the question). Customer service gave us a complicated billion point troubleshooting plans for us to follow, which we completed to a T, twice, to no avail. After what must have been days if not weeks of hours of time given over by ourselves to resolve our terrible connection we are thankfully now at the end of our contract and will happily never return to this terrible broadband supplier
Reviewer
N
Location
Date
21/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very unhappy with broadband. Cancelled my service well in advance and they have still taken the money out of my account. Then said that I will have to wait a month for a refund and I will have to contact them again to get this. Absolutely shocking. We have changed provider as the service was rubbish, very slow and always dropping out, in the first place and them doubling the price. Would definitely not recommend
Reviewer
P
Location
Wales
Date
20/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband I have ever had. Nowhere near the speeds they advertise. If anyone remembers using dial in it’s a similar experience. If I could have given 0 stars across the board I would have done
Reviewer
Martin
Location
London
Date
16/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Broadband speed is patchy at best, it keeps dropping, the router is very poor.
Customer service are polite, mostly, but don't actually help solve problems.
Now keeps removing my payment details, stating they couldn't take a payment (the billing shows as having been paid, despite it not being paid). They blame my bank, my bank has no record of an attempted payment. To resolve this on one occasion I had to provide my card details a total of five times. Def use someone other than Now.
Given that a completely digital service provider can't actually provide a reliable functioning digital payment system to their customers. What value do they really have?
Reviewer
Yat Kiu Law
Location
Preston Lancashire
Date
08/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
It's a lousy company. It's displayed a contact customer service number 03303323050 constant engaged. You can't get through no matter what time of day that you're calling. Last time I was offline for 10days. And I had tried to contact them more than 100 times. Still engaged. Since then it's a hour here. 10-12 hours there. Or sometime a whole weekend with out internet. Is it what you called a good service provider. Thank you Now Broadband now all I really wanted to say is I wasted to terminate my contract with you.
Reviewer
Denice
Location
Doncaster
Date
28/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with them for 4 months and at best may have had a month if I added up the time it actually works with out buffering or losing broadband altogether, phoned there customer service line who tried to tell me that a firestick will buffer no matter on what my Internet speed was. If I had known it was part of sky I would not have gone with them in the first place, wish I had found this review page first. I would avoid this company at all cost.
Reviewer
Adam
Location
London
Date
27/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful, so slow it won't even open emails properly.
Reviewer
PHEOBE
Location
North Wales
Date
26/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In the 18 months I’ve had this it’s absolutely awful. 18 months on and the WiFi is constantly dropping
Reviewer
Oliver
Location
Ripon, North Yorkshire
Date
24/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The people were polite. But always around in circles. Their product is poor and they worm every way out of letting me leave for a better supplier. Despite me having proof of the far below guaranteed speeds. They use BT's lines, just go to BT or anybody else!
Reviewer
Daniel
Location
North East
Date
24/04/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Customer service is enough to avoid using NOWTV. Wanted to move the broadband to my new home, which we move on the 14th. The closest date they could give me to switch was the 25th and I would lose broadband from the 24th in my current place. They gave the incorrect details to BT meaning they rejected the appointment on the 25th, 6 days before we move. We had to cancel with NOWTV and go with Virgin as they don’t use BT broadband lines. Now we don’t have wifi in my home until we move - nobody seemed to know/care what to do
Reviewer
Jon
Location
Stroud
Date
23/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible packet loss and high latency during prime time hours makes this unusable for online gaming and the constant buffering, even at low resolution, could make movies unwatchable.
Reviewer
Saidat
Location
Oxford
Date
17/04/2023
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The network has been really poor over the last one year. I called a month earlier to notify them of house move, they said it can't be activated until a certain day but no one activated it. Now I have to wait another 14days. Despite calling them, nothing can be done.
Reviewer
Sarah
Location
Moon
Date
16/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish might as well be on a desert island
Reviewer
Rebecca
Location
Milton keynes
Date
15/04/2023
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have had so many issues with the signal and connection speed. I’ve spoken to customer services who were lovely and tried to be helpful and I was given instructions about how to try changing channel but while it is fine some days, other days it feels like being back in the 90’s with the little thing just spinning around on the screen and nothing loading. I just use my phone data often as it gets so annoying but what’s the point of giving NOW my money! Currently looking elsewhere…
Reviewer
Ian hotham
Location
Kent
Date
13/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Have been with them for over two years all OK till April 23 when without permission or prior knowledge they increase my £23 a month contract too £40, that under the law is theft. They say they have sent email which was never received.
Reviewer
John
Location
Glasgow
Date
12/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Customer service beyond erratic. If you want frustration, this is the company for you.
Reviewer
Robert Parker
Location
Fife
Date
09/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Still waiting to be connected (9/4/23). Was due to be connected (28/1/23). They send me an email every few days to shift the blame to Openreach. Terrible service. Do not use.
Reviewer
Dorset
Location
Dorset
Date
08/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Cuts out all the time. Useless. Avoid
Reviewer
Mikey C
Location
Sandhurst
Date
05/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
All went well until my going live day...connected everything up correctly, turned on expecting great WiFi and then nothing. Called customer service and was told "oh it can be activated anytime up til m8dnihht" (OK so by then I have lost a days Internet.
Following day (2nd day) expected to turn on and be activated... again nothing. Called technical this time... ran a line check and low and behold finally coverage...well for 2 hours (12-2pm)then nothing.so back on the phone to technical who said engineer will be out to connect in 3-5 days could be sooner, so in thought ok they'll now make it urgent. Next day (3rd day now), still nothing so now cancelled... this lady very helpful then put me through to compensation team...bloke seemed less than enthused and said it'd be fish to open reach if I got any compo. He also said that an engineer had been booked and canceled by me...I'd be that lucky to have actually got a call, email etc.
So in the end I've now gone with Zoom who I booked for tomorrow for an engineer to visit and set up. OK Now broadband are cheap at £22 pm for 63mbs (when I ran a speed test for the 2 hours actually connected I was only getting 20mbs).
Zoom are £30pm (first 3 months £20) for 150+ mbs. So moral of my story is cheaper is not necessarily better.
Reviewer
Michael
Location
Kilwinning
Date
03/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Far to many times I have been in the middle of a movie for buffing. It drives me nuts.
Reviewer
B
Location
Bournemouth
Date
03/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE.
Absolutely terrible service and customer service. Ongoing issues for months, NOW TV take no responsibility and just make up excuses.
Reviewer
Paul Treverton
Location
London
Date
02/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ABSOLUTELY USELESS. I tried to swap from ‘put your prices up Shell broadband to this NOW bunch of incompetents! A modem was sent to the wrong address and returned to the postman. Openreach attended but couldn’t fit the line as no modem. Told I’d get another modem - but a pure lie. Openreach to come again Tuesday without a modem and they cannot order another modem until line in! Customer Service - ZERO.
Reviewer
Lorna Lundie
Location
London
Date
02/04/2023
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Very Bed Customer Service,waited for 3 hours for a call back after finally getting through... Had a dropped call, it rand once then cut off... So bad.
Been without Broadband & TV for a week now & getting no help whatsoever.. just keep saying it's an area problem... We live in London.. there's always open reach in our road... This is the worst broadband service we have had so far....in a contract & want out..
Reviewer
Kam1991
Location
West yorkshire
Date
28/03/2023
Comments:
Believe all review and avoid waste of time and money might seem tempting with the price but ovoid !!!
Reviewer
Jon
Location
LEICESTER
Date
19/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched from BT which worked in the garden this is poor in the same room i will cancel as soon as i can
Reviewer
Martin Harradine
Location
Kent
Date
15/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered a now broadband hub in the 27th of February, I was told my broadband will go live by 9th march which was then changed to the 10th without any notification. I contacted now on the tenth to raise concerns that my broadband was still not live. And they had technical problems with bt openzone to which my internet will be active within 72 working hours. Frustratingly, waited until the 15th march to then see my internet was still not active. I've contacted them today to yet again be told bt are aware and working on resolving the problem and they will have a ANSWER for me by the 23rd of march. Which also means my internet may still be not active.
Very poor customer service having been misguided from the very first phonecall I've had with NOW BROADBAND.
Broadband speed is non existent and doesn't deserve a 1* rating but it's the lowest option available.
Broadband reliability isn't reliable at all as I'm left frustrated and overall I'm very distressed by the whole service.
If you are looking for broadband I'd advise anyone to search elsewhere rather than opt for NOW.
Reviewer
EWEN
Location
CARNOUSTIE
Date
14/03/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Broadband generally works well. Main issue is poor customer service. Repayment was not processed to account as it should have been(twice). Compounded by inaction on behalf of staff. Would struggle to recommend company because of this.
Reviewer
Sophie
Location
High Wycombe
Date
14/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Awful
Connection doesn’t reach any room outside of my living room. I was told to move the router which I can’t because that’s where the connection is. Then I was told maybe it is because of the walls in my house?
I was instructed to split my wifi connection to 2 networks (one fast one slow) and use the slow one when I move round my house and connect to the fast one when I am near the router? Surely I should just have wifi in my whole house like previously with other companies without having to connect to 2 different channels (the slow one still doesn’t work anyway)
Then they blamed open reach says they do the speed checking or whatever (trying to fob me off for the fact it doesn’t work outside my living room and it is just generally rubbish broadband)
Anyway I’ve decided to cancel and go with someone else, the service was rubbish too. Absolutely no empathy whatsoever
Reviewer
Eilysha
Location
Murton
Date
12/03/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I can't disagree more with the reviews on here. I got my router 2 days before going live, the Internet was live early hours in the morning on the expected go live date. I've had to call them twice regarding my bill and was connected to customer service straight away, and the agents I have spoken with are lovely. The Internet speed is great for what I need, I can not complain at all! Happy customer.
Reviewer
Lisa Holland & Phil Brown
Location
Cambridgeshire
Date
10/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NOW - MORE LIKE NEVER!
We have waited 8 months YES 8 months for this shambles of a company to sort our internet!!!
I would appreciate some help and a contact number for someone who can help us!!
This company are awful we phone up and hear the same thing - we’ve updated your file and then no movement - we are at our wits end!!!
We waited 6 months for a pole to go in and now just need to be installed!!!! Why is it so hard to get them to book an appointment to hook us up? We should be HIGH PRIORITY BY NOW!!!!!
The useless people in the phone can literally do nothing. There’s no transfer to another team or anything!!!! I just don’t get it!
Does anyone in here have a number other than the generic one we can call???
Reviewer
Andy
Location
Cheshire
Date
09/03/2023
Ratings
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Aabysmal currently cut off and being out of contract im kind of glad using my 5g phone connection which is faster customer services suck had no broadband in december awaiting new router tried to charge me 50.00gbp to send out router agrued got it free in jan told i would get credited for no broadband in december lied settle bill every month 27th feb 2023 paid bill no no service disconnected me so nowtv are now gone to another provider
Crap customer services
Horrible company from a 2 year subcriber
Reviewer
Sandi
Location
Durham
Date
09/03/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I don't care what anyone else says we have been with TalkTalk for 18 months... What a nightmare. Now has been nothing short of fantastic. Everything connected on time, fantastic signal and customer service a complete breath of fresh air. One v happy customer. Thank you NOW. Got the movies package too... Love it.
Reviewer
Zainab
Location
Northwood
Date
09/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
Terrible service, my activation date was 26th Feb and 9th March today, am still not connected. Now sent engineer to a wrong address. They connected me to a wrong address. They booked an engineer 3 times that didn't turn up because wrong address was given.
Reviewer
Zainab
Location
Northwood
Date
07/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Comments:
Very disappointed, I was given activation date a week ago! I still haven't got Internet and NOW TV have taken the first payment. They booked an engineer, who never turned up. I called them on the day and apparently they couldn't contact the engineer but promised to get in touch the next day and to rebook am engineer, but I still haven't heard from them. I was meant to have recieved an email. Very disappointed. In this age of technology and working from home, a switchover should be seamless, should it not?
Reviewer
Richard
Location
Midlands
Date
03/03/2023
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Had the service about a year and it’s never really worked well. I use a network extender to try to generate a strong signal but still drops in and out .
I won’t be renewing.
Reviewer
F Lawaczeck
Location
London
Date
28/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was with Now Tv for a couple of years. Not great connection but I was in contract. When I moved home they failed to take my service across, blaming Open Reach. I have 3 weeks notice before moving, Sky (who own now) was the previous tenant’s provider, yet here I am, 13 days later, still with no internet. Two people work from home and it’s absolutely impossible. All our mobile data is gone and we have to buy more. Desperately poor communication from Now TV but it takes 2 weeks for another provider to set us up. I was told by them today that if I swap I get no compensation (a laughable £5.25 a day). I am unable to convey here how poor Now TV’s service has been.
Reviewer
G mc
Location
Dundee
Date
28/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As others have said. Signed up to now broadband. Had an activation date. 2 days after activation date no router received. Checked website, broadband cancelled. No email to warn me. Crap
Reviewer
Z
Location
Stirling
Date
28/02/2023
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I was quite happy with Now Broadband until I tried to cancel. I had to tell them to cancel my membership three separate times (so far) to make them stop charging me. "oh we charged you by mistake" "oh we had system issues the last time you cancelled" unacceptable to try to make money from people who don't pay attention. V disappointed.
Reviewer
Rik
Location
St. Austell
Date
27/02/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Been with now for 3 years 1st year all good, 2nd and 3rd year speed slowly got worse then constantly dropping out time to move on to another isp
Reviewer
Ellie
Location
Canterbury
Date
21/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE THIS COMPANY!
I placed an order and duly paid the booking fee. I then wait until the activation date I was given but no router had arrived and no further communication from Now. So I call them, they had lost my order but when they eventually found it they discovered they had cancelled the order but could not tell me why. So I lost two weeks with no internet because they couldn't be bothered to communicate with their customer. They were also unable to refund my fee because they lost that order and another department handles refunds. After hours of chasing around I am still without broadband and my refund. This company might look cheap but they are not geared up for selling broadband. Avoid unless you want a raft of headaches and no actual internet connection. Completely and utterly useless.
Reviewer
Paul
Location
Portsmouth
Date
13/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Absolutely tosh. Broadband drops out completely at least 4 times in the duration of watching a movie. Definitely go with some else.
Reviewer
Kim linstead
Location
Norwich
Date
09/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only been with Now broadband for a few weeks. Engineer got it up and running but did say there was an issue outside and someone would come and take a look - nothing. Now my broadband has been completely down since Saturday and No definite answer for when they will rectify.
Reviewer
Lewis
Location
Medway
Date
09/02/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Genuinely impressed with it. I had sky Broadband previously, I know, same owner! With Sky I was only reaching around 3-6mbps but with NOW, I actually get my full 11mbps.
The hub was easy to install and came in great packaging which was all easy to recycle.
The hub is the same hub as the Sky Q one they provided. It’s just NOW branded. It was convenient as only had to swap out the AC adaptor and the hub itself. Then renamed the device and changed the password and it was all done.
The only issue is when editing the hub details, it thinks you’re still logged in as an Admin, but if you restart the hub at the socket, it will soon figure this out.
Reviewer
F B B
Location
England
Date
06/02/2023
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Left sky to join Now broadband and transferred my landline number with no problem. I now want to return to sky but now broadband will not release my number, absolute disgraceful company. Don`t touch Now broadband with a barge pole.
Reviewer
hugh Jarse
Location
Edinburgh
Date
31/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Started off fantastically in October 2021, was being guaranteed a minimum download speed of 63 Mbps and most of the time, it achieved that, AT THE BEGINNING, then it started to drop, and drop, and drop. Today, 31/1/2023, I'm getting between 2.89 & 3.08 Mbps download speed and between 5.54 & 11.2 upload speed, so more than 60 Mbps below what this bunch of c*nts promised, they're all the same!
Reviewer
TD
Location
Stanford-Le-Hope
Date
30/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company’s customer service is probably the worst I have ever encountered, the service they provide is completely unreliable and it’s a case of “pot luck” if you can actually use their broadband given that their service is down more than its up. I have now had to cancel whilst still in contract as they simply won’t resolve the issue yet still want to charge for a service that they don’t provide. Avoid this company
Reviewer
Disappointed
Location
Manchester
Date
30/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Failed to transfer broadband across on switch day and offered no alternative in the interim. How do these companies get away with behaving in this way? Broadband is an essential utility.
Reviewer
Seb Lyle
Location
Oxford
Date
27/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible Experience
I should NEVER have signed up for Now Broadband. The service has never worked, despite long calls to the call centre and also formal complaints, which have not been responsible.
Seb
Reviewer
Maureen
Location
South Yorkshire
Date
25/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not a now broadband customer,only gave one star as I couldn’t give none. for a good month I have been messed about they keep saying my phone line has failed I rang 18 of January spoke to a manager they promised they would keep in touch to let me know what was happening. I have had no phone call or email’s, I rang today I was told my line had failed again I ask to speak to a manager and was told you can only email them so who the hell did I speak to on the 18 of January ,so no I’ll not be going with now broadband so thank you for all your help( NOT )any one thinking of going with now Broadband I wish you all the best
Reviewer
Kirstie
Location
Newcastle upon Tyne
Date
22/01/2023
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Absolutely dreadful customer service. No internet 8th December 2022, called Now and was told we needed a new router, don’t know why other than it was clearly kaput. It’s 22nd January 2023 and there’s still no sign of the router. Thankfully the internet spontaneously began to work again some days later or I wouldn’t have been able to work from home. Had the connection suddenly not rectified itself I’d be nearly 2 months down the line with no internet. Tried contacting Now who honestly and frankly don’t give a monkey’s [even I you are recently bereaved] and the biggest insult when you DO get to speak to someone is that your complaint won’t be picked up until the new router is in situ because “you might want to claim more” - claim more what? I want a refund for the period I was without a viable internet service and I want a provider that can be relied on and who actually cares about their customers. DO NOT GO THERE, there’s a reason Now is so cheap and that’s because they are, cheap and downright nasty.
Reviewer
Keefe
Location
Bradford
Date
22/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband in the UK. Avoid at all costs.
Reviewer
Lesley Jean
Location
Manchester
Date
19/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
All round poor. Web pages very slow to load - some never do. The connection drops out late at night. I have re boot any thing between 3 and 5 times. Lots of problems are to be solved by restarting the internet connection. This has to be done 2 or 3 times. I think I should be able to get out of the contract.
Reviewer
Rob
Location
Haywards Heath
Date
16/01/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Overall I've found my Now Broadband has been fairly reliable and fast. I have been with Now for 3 years and they continue to provide some of the most competitively priced broadband on the market, which for the price performs very reasonably! I only once have had issues with my broadband, which was sorted quickly by their customer service team who seemed to genuinely want to help me.
Reviewer
George Best
Location
Belfast
Date
16/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not recomendable at all.
It is a fraud.
Reviewer
Tess
Location
CROYDON
Date
16/01/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Broadband cuts out almost every evening at or around midnight.
Had to but an extender as the signal from the router is so weak.
Website is hopeless, not user friendly, broken links, difficult to Bathgate or find an answer to a question.
.
Reviewer
Josh
Location
London
Date
15/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Terrible service and would avoid at all costs. Swapped to NowBroadband in August 2022 as they offered some attractive deals on their website. The transition from our previous provider left us without broadband for two weeks after the go live date in central London. They actively avoided trying to pay any sort of compensation and left us with a £120 data bill to cover the costs of working from home during that period.
Since then, the connection has dropped three times for more than 6 hours each time. Most recently 12 hours and counting, with no confirmation of when service will be returned. Never had such issues before with any other service providers.
You pay for what you get at the end of the day but would suggest opting for a reliable provider such as BT or Virgin.
Reviewer
Julie Scott
Location
16 Chaser Close Ravenswood Ipswich Ip39ub
Date
10/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible I have told them I want to cancel they won't let me I've had to go to a financial ombudsman
Reviewer
Ian
Location
Swansea
Date
06/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you like Disney+ forget Now Broadband. As soon as I switched I had problems streaming, I think it’s too unstable to run it.
Reviewer
Swapnil
Location
Reading
Date
05/01/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
The customercare is worst. They won't care about your urgency and also if the date they commit, it can extend with a simple word (sorry).
I have shifted house and the real issue triggered, The dates are missed 2 times already and not sure, if this time will be fixed or would be same story. Struggling to work and they can't help. I would say worst service.
Reviewer
Ben
Location
Cheltenham
Date
05/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It is not possible to give 0 star unfortunately! With contacted them 3 weeks ago to get internet. We received 2 confirmation emails and a letter stating we would receive the box in the post and the internet would activate in 2 weeks. We then contacted them 3 weeks later to ask what was happening, as we still had no box and no internet and they simply respond that our ordre hadn't been processed !!! They can't explained why we received 2 emails and a letter confirming it. At least it happens before we are engaged with them, now we can find another provider...
Reviewer
Nimrod 75
Location
Oakham
Date
03/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely hopeless service. Internet keeps dropping off. Customer support give advice and say they will ring back to monitor results - they never do. This has gone on for the whole of the contract period.
Help is on the horizon now, Fibre has just been installed to the house by a new provider. Hallelujah!
Can't wait to give notice to this rubbish company.
Reviewer
T Terry
Location
Southampton
Date
29/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just wish I had read these reviews before I took out Now broadband, keeps losing connection and it is the most basic router, you live and learn only 11 months before I cancel it
Reviewer
Marios
Location
North London
Date
25/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Keeps cutting out. Huge pain, especially as I use the internet for work.
It’s Christmas Day and I simply would like some downtime and to watch a film on Netflix. I’ve had no luck today or for the last few days.
I input my problem online and I guess I’ll call after the Xmas break to get it sorted, but I’m actually hoping it may start working again.
Reviewer
Jamie
Location
Lancaster, UK
Date
20/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I can't believe what I just heard. I've had no internet since Saturday. I had to tell them this. I spoke to the customer care team and two different experiences: the employee in India was fantastic, the one in England offered no help other than to start all over again.
The Indian employee arranged for an engineer to come today. I knew that would never happen anyway but I hoped, for the sake of my elderly mother, who is now cut off from her grandchildren remotely.
Turns out that the call for an engineer was never even recorded and the English employee told me to ring back tomorrow and start the whole process again.
Save your money and opt for youfibre. I was an idiot.
Reviewer
kt
Location
London
Date
19/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly, just don’t even consider Now Broadband. They might be cheap but if you can’t even use the internet, it’s a waste of money. When it is working you can only get broadband if you are in the same room as the router, and it goes down constantly. I’m currently on day 4 of no internet and they are now saying it will take another 3-5 working days for an engineer to come. Every conversation with their customer service is a run down of the many excuses why it’s not their fault or why they are not contractually obliged to assist. Please don’t waste your time and money with this company. Truly an appalling experience.
Reviewer
Anna
Location
Wallington
Date
13/12/2022
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They are probably the worse broadband provider we been with so far.. we swapping from the in the new year for sure… basically internet is more often down than we can actually use it. I gotta use my mobile net most of the times so what is the point of paying for it even if is cheap they shouldn’t be on the market cause it’s useless
If you thinking on switching to them just go find else anything is better than these guys
Reviewer
Sanjay
Location
Bridgend
Date
09/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Even not suitable to give one star as well. This is a bad connection every 3 hours connection lose
Reviewer
Gillon
Location
Aylesbury
Date
08/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Absolutely awful, their “customer service” is shocking, I wish I had never joined and will NOT be renewing with these clowns. Avoid at all costs!!!
Reviewer
Paul Dunn-Jones
Location
North wales
Date
08/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
An absolute disgrace of an organisation. Even though it is well publicised on the news that there is a postal strike, this company didn’t take it into account when sending out the new routers for new customers. Unwilling to help, Royal mail claimed that they haven’t even got the router and most of the stuff here are so rude it is untrue. Do not touch with a barge pole.
Reviewer
Jeremy Reese
Location
North London
Date
05/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
They do not tell you that you must have the phone from the same provider as your previous provider. Mine were two different companies and they cancelled my order without telling me. VERY bad customer service
Reviewer
Brin
Location
Staffordshire
Date
04/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse than awful! Unless your device is within 2 metres of the router them forget it!
Absolute garbage
Reviewer
BB
Location
Nottingham
Date
01/12/2022
Comments:
There are certain mistake we should not make at all. Calling this company in the first place was a very huge mistake for me. After contacting them, the first thing they asked for was a deposited of £20 which I deposited to show my commitment and how
I really and urgently needed an internet connection in my house, after a while, no contact I have to keep calling and got fed up and said, you know what, could you return my deposit please? I have now finally got a new deal. Then, this company sent me a broadband box and I have ask then how I could return it to them. They have promise to send me a return postage to send it back to get me deposit and this has been 1year now if not more! Please, is there any way you could add like a zyr0000 review?
Reviewer
Muna
Location
Date
28/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
The worst decision I made getting a broadband contract with shell !internet go on and of from £18 monthly they said it becomes £23 monthly, they told me I will start paying on April first bill let see if it’s true…
Reviewer
Salah Mahdi
Location
Ilford
Date
28/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had this provider more than 2 years it’s very poor service, broadband always dropping, not able to get anywhere from customer service , useless operator. I have to leave them if they don’t improve a steady broadband
Reviewer
Hannelore bout
Location
E59nu
Date
28/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Weak broadband , hardly any signal upstairs in small terraced house, then got charde early leaving fee when cancelling within cooling off period. Apparently i should have phoned, despite 2 emails confirming cancellation. Steer clear!
Reviewer
Dribbling Bill
Location
Abington
Date
26/11/2022
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I've been with them for a while and the customer service has been excellent via email. I was initially told they would take 72 hours, but within 2 hours I received a reply and they fixed the with OPenreach in a few days.
Reviewer
Dennis
Location
Dumfries
Date
17/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Changed from talk talk.big mistake,speed is so slow we have Virtually stopped bothering to use internet at home.Back to the old company asap.
Reviewer
E Rogova
Location
London
Date
17/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible performance, flat-out disrespectful, and extremely unreliable customer service support. Useless operators are hung out to dry by their managers, having been provided the only response "I am so sorry, but nothing we can do at the moment". I was left without a service for one month, and I kept hearing that the repair is imminent, but it took 3 weeks! I asked to speak with a manager and was told that they do not answer the phone to customers. Then I was promised a call back within 72 hrs. When a week passed and I didn't get a call, I called again and was told that it is extremely unlikely I get a call back from a manager. The auto compensation system does not work. NOW refuses to pay back what they advertise as reparations for the loss of service. Further, there is no way one can request compensation on their own. Terrible, terrible service. Very slow internet speeds. Overall disaster. Save yourself the headache and disappointment!
Reviewer
Denis McAlinden
Location
Newtownabbey
Date
17/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Do not employ NOW as your broadband ISP as it constantly drops the connection.
I have reported this before and NOW say it is my fault they cannot provide a proper service!
I will now have to leave this useless company so beware.
Reviewer
Robert Watson
Location
London
Date
15/11/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have never received even close to 40mbps which is well below expectations. When I raised this with their customer service I noted three strange occurrences - a. Their email responses to my queries were always answered by the same individual (strange?) b. within minutes of EVERY one of my email questions my internet connection failed for about 15-30 minutes (too regular to be a coincidence) and c. They maintain that if I change ISP I will lose my landline number??? ALL VERY STRANGE...
Reviewer
anna
Location
London
Date
11/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible company. Unreliable service. Engineers who are supposed to come and fix it just don't show up at all. AVOID at all cost.
Reviewer
Artem
Location
Watford
Date
31/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It most awfull company which can just cancel the order without any explanation. We were waiting for the guy for almost two months and two days before they canceled the order.
Reviewer
Elaine
Location
Weybridge
Date
30/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Order was supposed to go-live on 07/10/2022. Here we are on 30/10/2022, no service provided, no reslution provided and not contactable at all!
Reviewer
G. Nelson
Location
Cardiff
Date
26/10/2022
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I moved from Plusnet to NowTV in Feb of this year (2022) but truly regret the decision to cancel the service with Pluset.
I did it simply because I thought all ISPs were more or less the same and more importantly the costs were lower with NowTV which was the main attraction.
I bought a better router than the one that came with the NowTV package which improved the speed. However, speed is not really the issue here - the main problem I have is that the line keeps dropping with frequent outages.
To be honest, I have had enough and will be going back to Plusnet as soon as my contract is over as they are 10x better than Sky's low cost alternative.
Reviewer
Vlad
Location
Watford
Date
24/10/2022
Ratings
Satisfaction
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Don't fall for the low price of this provider. The internet reliability is really bad. I have been with them for nearly two years (only because I had to choose between Talk-Talk and Now-Tv, as better providers are not available for my flat), and for those two years, my everyday routine is to reboot the router. The connection drops multiple times per day. Gladly I am moving to another area, leaving Now-Tv behind. Won't recommend them unless you have no option.
Reviewer
S.b
Location
Scottish borders
Date
23/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bit of a shambles really. Signed up with them. They took the money then cancelled the contract. Said I already had internet. I don't. Called openreach, there was no issues with my line. Nice business model, take money then cancel. No refund.
Reviewer
Katie
Location
Newcastle
Date
19/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
!!!!!AVOID!!!!!
I joined Now Broadband on 17th August 2022 - My Internet went down on 15th September 2022.
I called the Now TV Broadband helpline, and they sent an engineer around. A few days later, the engineer visits and advises I need a new hub/router as they sent out loads of duds in August (brilliant), so he ordered me one.
A few days later the new hub arrives but did not work either, so the engineer came back around. He then tells me that my problem is that my Internet is too slow, and I need to upgrade (more money?!) I told him it worked fine in the beginning and it's not slow, as it’s not working at all.
I called the Now helpline again and was told I would get a call back on the weekend to do a signal test. I stayed home all-day Saturday for a woman to call me at 3PM and keep me on hold for over 10 minutes to finally say she doesn't know what the problem is, and she will raise my query higher up (with Sky?)
I get a missed call the following Sunday morning and received an email from a different person asking when the best time is to contact me, I emailed back requesting a call back, but no response.
It took them ten 10 days to reply to my last email requesting a call back, but with no new information or help, again just advising that an engineer needs to visit (for the 4th time?!)
I did receive a very funny email letting me know they’re going to give me an £8 discount, which I thought was a slap in the face as I’ve not had any internet for over a month and surely shouldn’t have to pay at all?!
They were very quick to still charge me for my last bill, even though their service has not been working at all, and I’ve not been receiving any help from their telephone advisers. I feel like I've been paying them just to ignore me!
I also entered a formal complaint on their website and was told someone would contact me in 24 hours to discuss further, but that was 3 days ago, and I have not heard anything from them.
Absolutely disgusting service from Now Broadband. I would never recommend them in a million years!
I would rather sit in a McDonalds using their free WiFi all day with 100 screaming kids running around me, than ever use Now Broadband again.
If you want to be Internet-less and waste your money, go ahead, join Now Broadband – You might as well sit in a dark, quiet room and throw your money out of an open window.
If I ever go to a friend’s house and they have Now Broadband, I’ll just stick with my mobile data thanks!
Safe to say, I have cancelled my direct debit with them, and have joined Vodafone Broadband instead. Fingers crossed this time!
Reviewer
Alexia
Location
London
Date
18/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Outrageous customer service. They missed multiple appointments and lied about us not being at home while we waited all day at home not being able to go to work serveral times over the course of one month. When you called their customer service, no one knew what was going on and the only suggestion was that we keep waiting.
Turned out they have pushed back the go live date by one month and offered £40 compensation when we should have received more than £100 by the calculation on their website. While we made a complaint, they said 'there is nothing more we can do' and offered us £0 evntually.
6 months have passed and we did not receive any compensation. Big outrageous liars.
Reviewer
Vivienne
Location
Nottingham
Date
15/10/2022
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have been with them a while and I did speak to them about year ago but got sucked into carrying on with them as they could tweak things to improve quality but like many others I get a daily workout going to my tv and rebooting it or walking to my kitchen to reboot router. My contract is up and I am a bit ancient so really find it hard work sourcing new supplier and then following necessary protocols to get everything up and running. I agree with all the criticisms……it s not a supplier that I can recommend.
Reviewer
Owen
Location
Yorkshire
Date
14/10/2022
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
It's Sky Broadband with a no frills option. Support varies wildly from useless to good, depends on who you get and how helpful they are feeling.
If you don't get anywhere call back the next day and you will probably get someone who will help. Generally service is pretty reliable and speeds are ok.
No hassles with contracts, moving home or cancelling is ok no hassle, unlike Virgin where it can take weeks or months.
Basically you get what you pay for, service is pretty much identical to Sky Broadband which is ok for VDSL.
Reviewer
Peter
Location
Prentice
Date
10/10/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I'm sorry to see all these bad reviews, but I'm very satisfied with Now Broadband. Previously I've had BT, Plusnet and Sky. Now are nice and inexpensive, I just have the cheapest service as I'm not too far from the exchange. It's just as fast as what I had with the others and fast enough for iplayer in HD. If you've got poor speeds and unreliability maybe it's your phone phone line. Also, yes, the router isn't good for Wifi but I use the one I had from Plusnet, changing the settings which can be found with an internet search. I get a deal with inclusive free mobile and landline phone calls but if this finishes I may move to a local fibre network.
Reviewer
Stephen Mainwaring
Location
West Sussex
Date
07/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I originally made an orderw with NOW broadband 3 months ago. Over 2 weeks ago they cancelled my order because they told me BT Openreach were not able to port my original Landline number. I re-arranged an order with them and was given an activation date. In the day there was no Internet or phone line. They then arranged for a BT Engineer to come. They never came. I then phoned up to ask what was happening. They told me BT Engineers did not come because of strike by BT workers. In fact, the strike was the day before my appointment with the engineer. They then told me I had to phone back after weekend to arrange another BT Engineer visit. Basically, they were asking me to do their job for them. They are also taking direct debits from me when I still have no service. I hope the BT engineer comes next week, otherwise I will have to cancel.
Reviewer
Benjamin
Location
Wales
Date
06/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Honestly, how hard is it to at least keep the broadband running for 5 minutes. What a disgrace of a company. Half the speed and reliability of BT for the same price. DO NOT GO WITH THIS CONPANY.
Reviewer
Subramanyam
Location
Tunbridge Wells
Date
04/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
Hi, Now broadband is the worst ever experience i have had since 2008 in UK, their response is pretty poor and bad, they don't provide service connection on time, even after rescheduling the connection doesn't work. if you call customer care they are saying we will test and takes 72 hours and then if we find a fault then will arrange engineer, that could take another 1 week. this very very bad service. and no option of expediting the problem. no escalation mechanism.. poorest service probably I ever imagined in this digital world. god save us with this kind of providers. i dont recommend this service and they are not even allowing to cancel service despite they were not able to meet the service start date. NOW BROADBAND IS PRETTY BAD SERVICE...
Reviewer
Dave
Location
Bury
Date
01/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up to change from sky to now tv for my broadband and landline at the start of August. Was given a date at the end of August that the swap would happen but didn’t receive a router and my sky kept working. Rang to find out what was happening and was told my order had a problem and had been cancelled. No communication to let me know this. I was then told they would be able to swap on the 16th September but I would loose my landline number so against my better judgment I carried on with my order. Router arrived but nothing happened on the 16th so I rang to cancel everything a spoke to a very rude guy who cancelled the order. Spoke to sky to tell them I wasn’t changing suppliers but was told nowtv had put a stop order on my line with open reach which they couldn’t stop. Spent several hours on the phone trying to sort it out since and the tonight my broadband and landline has gone off. Spoke to sky and open reach has disconnected it because now tv haven’t cancelled the stop. So now I’m left with no broadband and no phone and sky have told me they won’t be able to reconnect me for at least 14 days which is a problem as I work from home. The whole experience has been farcical and has left me out of pocket paying more for my broadband than my new deal would have cost. Sky have tried to help but now tv have been useless. Avoid them!
Reviewer
Mitch
Location
Date
24/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay clear of now broadband. They take money you shouldnt be paying. They wont help over the phone. They pass you from pillar to post. Your activation date says a specific date but it can be two weeks after that date before it becomes active.
Reviewer
Jayden
Location
Greater Manchester
Date
21/09/2022
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Awful Download speed, below average speed even with wired internet/Ethernet cable, often goes down, including during the day, all in all Virgin Media is 100x maybe even more faster, reliable and much better overall than this.
Reviewer
RubyB
Location
London
Date
20/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I became a member of NowTV in August and looked forward to having my internet done at my new place in September. I reserved an engineer with them to do the set-up on the 14th which is 2 weeks after I moved in, there has no other available slot earlier than that. and end up nobody showed up.
I called NowTV to see if there has any problem, and turned out they said they got informed that Openreach has rejected the installation so they cannot proceed further. They have also mentioned that they will chase up Openreach and will give me a call back the next day, which never happened.
It is very poor for a company to not let the customer know that the broadband request didn't go through. The reason for it is the staff have inputted the wrong details, instead of a new line activation, it should be a line takeover.
So it turns out they have let the engineer on the day of the appointment know and they never turned up and failed to let the customer know about the situation.
Very poor customer service raised the case to the complaints team, got a half-hearted apology, along with a one-month credit, which again, would need to wait for 2 weeks to see if the order will actually go live or if it even worked, asked for it to get speed up, as we are now a month in and still no broadband!
We found a better deal using topcashback, but it is for new customers only, have asked if they could transfer the 1month credit....
Reviewer
GRN
Location
Cardiff
Date
17/09/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
For many years I was with Plusnet but decided to switch to Now Broadband last January due to a price incentive. It was a big mistake in my opinion as the service has been comparatively poor with frequent dropouts. I often come home from work to find the Internet down with me having to restart their router (which is awful) to get things up and running again.
Will be leaving NTVB before the end of the contract even if it means losing some money (yes I am that desperate to change!).
In my opinion there is better out there so don't be fooled by price alone.
Reviewer
ibrahim
Location
Exeter
Date
13/09/2022
Ratings
Customer Service
4.00 stars
Comments:
Hi, I had nowtv broadband 8 days ago. There are at least 50 times (sometimes each 10 mins) dropping out seen per a day so far, also the speed sometimes is not stable. It made me crazy. I texted costumer service. They helps me, and told me that the first ten days is normal. I have never seen any broadband that give fluctual signals to ther costumer. It is the worst broadband that I have ever seen in the UK. I do not recommend anyone to use it. If I had not to use it, I would not select it. My zone is not available for many firms and there is so few contract for 12 months. So, there is no any good things but costumer service. It is totally disappointment for me. If it still continues within 1 week, and they do not solve it, I will cancel it. It affected my work, study and communucations.
Reviewer
Woody
Location
Eastbourne
Date
07/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Absolute shambles, won't port your number if you move. After moving the broadband started on time but 2 weeks later and still no working landline.
Reviewer
Mohammad Ashraf
Location
Rochdale
Date
06/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only had Internet service for 3 days and decided it was rubbish.
They suggested I manually change channels on my router when Internet was slow.
Basically the technician admitted their routers are rubbish.
Reviewer
Niddy
Location
Gloucestershire
Date
04/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service. I was switching from Sky to Now (same group of companies - so should be a simple accounting/billing change). Many weeks of delays, finally gave up. I now am chasing them to get money back which is proving impossible.
NEVER AGAIN !!!!!!!!
Reviewer
Kirsten
Location
Aberdeen
Date
01/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been paying for their internet for 2 weeks but they've still not successfully installed our internet and keep delaying things to the point it's beyond a joke now.
Reviewer
Stan
Location
Brighton
Date
26/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Don’t use it if you have any other options!
Reviewer
William B
Location
Torquay
Date
25/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute **** show, there was a 3 week wait for an engineer, he couldnt find us. We tried to rearrange but the day befopre he aws supposed to arrive our order got cancelled. I only found this out by calling their customer service department to check they were coming. I then made a new order which was irritating but the time to set up wasnt too different.
I call them today to arrange an engineer and my order was cancelled 3 days ago without any notice or information being sent to me.
If your home or space is remotely hard to reach dont bother with these guys.
Reviewer
Dave
Location
Ormskirk
Date
24/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Only been live with them for 3 days, wifi router extremely weak, cannot reach (poor signal) the back of the house. router is installed in exactly the same position as the old EE one. Worst thing is there is nowhere to report this to, and no contact number, just irrelevant FAQs. There's even direct line of sight from the router to the back of the house! Really disappointed- beware unless you live in a bedsit!
Reviewer
john nicholson
Location
co. durham
Date
24/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
total waste of money speed rubbish only 1/3 of what now state i am getting had to change cctv to wired as broadband rubbish internet keeps dropping off cannot wait for contract to end to change provider have given 1 star as i cannot give less
Reviewer
DrG
Location
Wales
Date
23/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
I can't say anything about the speed of the service yet as they've yet to sort out the installation. They gave us predicted installation dates and have repeatedly missed them, giving new predicted dates at the very last minute. Trying to speak to customer services is a waste of time as they won't even acknowledge that there's a problem, have absolutely zero sympathy for the predicament they have put us in and apparently require 72 hours to escalate the case to a manager.
I wish I'd read the Trustpilot reviews before taking out the contract. I'd have paid more to not have to deal with these people.
Reviewer
Sam
Location
Newbut
Date
21/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Router is absolutely not fir for purpose and broadband service is incredibly unreliable going down for seemingly no reason at least once a fortnight for hours at a time. Usually late at night when I'm trying to publish for my work. Customer service is non existent, incredibly hard to find any way to contact someone for support. Shockingly bad service through and through and yet as with most things were now stuck until our contract comes to an end. Cannot wait to go back to Vodafone...
Reviewer
lynn phillip
Location
Dorset
Date
18/08/2022
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have had absolutely no problems with Now broadband, There customer service staff are mostly based in Ireland are always very friendly and helpful. Speed is great no issues or any dropouts. Been with them years at the end of year year prices goes up they send the reminder out and always offer me a new contract at the same price or lower. Highly recommend you try them as they offer a 30 day cooling off period where you can change you mind which i really liked when first signing up.
Reviewer
Ashley
Location
Bristol
Date
12/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not under any circumstances use Now Broadband. Genuinely the worst broadband I’ve ever used - so unreliable and has so many speed issues not even mentioning the two visits needed in less than a year. Have had to spend a fortune on mobile data to make up for it. Even when it works it’s the slowest wifi I’ve found in a major city in 2022 and I live alone too so there’s no excuse. Customer portal is a nightmare to use - only redeeming quality is the customer service workers. Counting the days for my contract to end
Reviewer
Caitlin Allwood
Location
Birmingham
Date
11/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only works in the room the router is in. I need to tether from my phone when I'm in a different room. We don't do any big downloads, just normal stuff. Now we're at the end of our contract we're moving to a different supplier. Do your homework on their broadband speed before signing up. We had virgin before which was expensive but worked, this is cheaper but only works in one room. So, you get what you pay for a guess, it's just that most people need their broadband to work through their property...
Reviewer
Chelsea
Location
Leicester
Date
11/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service staff don't know what they are doing, Internet speeds are terrible connection is always lost, I've been left for 3 days with no WiFi and I'm being told different things every time I call them. 3 days on the phone to them and still no Internet and no compensation. I am expected to pay for a service I'm unable to use. Very bad service. Very bad Internet. Choose another provider NOW are absolutely shocking.
Reviewer
Beth
Location
Suffolk
Date
10/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A very poor experience, the router was not fit for purpose and Wi-Fi could only be used within 10 meters of the router. They refused to accept the issue was related to router and insisted that I split the band frequency. While this helped the range marginally it slowed the speed. An engineer was sent out and there were no background line faults and a second router was sent. The same issues continued. I have switched to another provider and I now have Wi-Fi across the whole house. I would not advise using NOW as a provider if you rely on broadband for home working.
Reviewer
Tony wakley
Location
Northampton
Date
05/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So simple you would think change to these clowns No.
Problem line active on the 5/08/22 so the big question when do they send the box the 4th NO the 5th ,my wife was in on the 3rd and 4th.i have never had such a complete mess up changing broadband .
As no one is in yep they can't leave anywhere or next door no I have had to pay more money to get it Saturday .
Which also means everything in the house is offline .worst of all CCTV .well the count down is on 12 months and your history .
reading a few of the reviews.i should of taken note and used someone else .
Thanks for messing up such an easy thing to do switch broadband .
Reviewer
Andy
Location
Somerset
Date
05/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. Range is particularly bad. AVOID !
Reviewer
Unhappy
Location
Glasgow
Date
04/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I thought I had experienced bad customer service before, but then I had to deal with Now TV broadband customer service and realised how good everyone else is compared to them! Honestly the worst I have dealt with and I spoke to them on 4 occasions on one day. Incompetent, apathetic, and not able to do anything to resolve a situation. AVOID AT ALL COSTS.
Reviewer
Matt
Location
Norwich
Date
04/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Never received hub, called 1 day before going live, was originally lied to by customer services claiming hub was delivered. Later told by another employee they were running behind on dispatch, could not give me any information about delivery date.
Was still charged bill on day internet was meant to start while still having no hub.
Reviewer
Daniel Joseph Kelly
Location
London
Date
04/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No internet/phone line since 19th July. Engineers could not be bothered to fix the fault. 16 days later still not fixed. Asked for manager three separate times. No call. No idea if it when this will be fixed. Paying for Sky Sports, Movies and Entertainment to name but a few. No service. No Netflix. Had to cancel three subscription channels. Engineers haven't reviewed the situation since 26th August. Umpteen calls resulted in nothing being done.
Reviewer
Shell
Location
Lancashire
Date
02/08/2022
Ratings
Satisfaction
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Service is good. Customer service is non existent. Only tv customers can chat online. Broadband customers have to call but no number is listed on website or in member area. Online bot just sends you to member area.i changed payment details but they still trying to take from old details. Obviously they don't want my money lol
Reviewer
Jack Cork
Location
Crewe
Date
01/08/2022
Ratings
Satisfaction
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Have had Now Broadband on and off for a few years. The transition to them has always been straightforward and their Fibre broadband has worked well for streaming/gaming. Never had any need to contact customer services.
Reviewer
H Mazhar
Location
Solihull
Date
30/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unbelievably poor service.
Extremely slow speed. I can’t believe this company is still standing here despite this poor service.
I wish I could have another choice. Their speed is never as good as they promise. I even sent them the screenshot of speed which was just below 1Mbps, but they still didn’t pay any attention at all. I can’t even see a 5 minutes youtube video with this broadband without being interrupted 3-4 times due to poor speed.
Thanks to my EE mobile connection which has far better speed than this broadband, which I have to use so often to send my emails or do my office work, which is impossible with this broadband.
I wouldn’t recommend this connection to anyone at all. I even asked them to terminate, but they wouldn’t do it. I wish I could know how to complain against this company. Does anyone know how to do that?
Reviewer
Steve Stannard
Location
London
Date
29/07/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Got my installation address completely wrong & despite repeated efforts to get them to amend it, they kept saying 'we use the Openreach address for your property' when I went online to Openreach used their post code checker for broadband for my address, up it came with my correct full address. Now ignored it even when I sent them the screenshot.
Reviewer
Mathias
Location
Northwood
Date
27/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Comments:
I ordered my broadband end of June to have it ready for the 15th of July but they kept pushing back my installation date without any reason. So no internet for 2 weeks, I then had to switch to BT. Avoid them if you need your broadband quickly
Reviewer
Samantha
Location
milton keynes
Date
27/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I was happy with now until they disconnected me by mistake...one week later after 4 calls to customer so called care no call back from manager to get it sorted, still no internet and no idea when it will be back..if u like after care don't use them!
Reviewer
Peter
Location
Altrincham
Date
26/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE THIS COMPANY.
I signed up to Now Broadband after seeing them on a comparison site. I wish I hadn't.
I waited weeks for the broadband to be set up, and was then told an engineer needed to come out. First, the engineer turned up unannounced and didn't have the right ladder to set us up. The day after, another four engineers arrived and got us sorted.
The internet was good for four days, until it was cut off. When I rang them, it turned out our order hadn't been placed properly, and I was told it would be sorted within 24 hours.
I rang back a day later, and was told actually the whole order needed to be re placed, which would take a week (even though it worked fine one day before).
This was supposed to happen on 27th July. When I phoned to confirm it today (26th), it turns out I'm now booked in for early August.
So we're out of pocket, I'm spending half my life waiting for engineers or speaking with call centres, and still have no broadband to allow us to work from home.
Shocking service, useless company, do not use.
Reviewer
Julian
Location
Gloucester
Date
26/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid NOW Broadband.
They overcharge, do not preserve your existing phone number, are late in making connections, and then do not honour 'compensation' they offer for their mistakes.
My father is 92.
He wanted to change to NOW broadband to save a little money.
They failed to process the order in January.
In February they started a transfer, this was to be made on 11 March.
They did not request a working line transfer until 14 March. 3 days late.
So the phone went dead.
Because they were late the telephone number was put into quarantine.
So a 92 year old is expected to change all his contacts at the hospital, doctor, bank, credit card etc to suit NOW.
Openreach and OfCOM say the number is preserved and available, but the current provider has to sort it out, instruct (and pay for) a 'manual' transfer.
After a month, and many calls by mobile, they actually got the connection working.
Their supervisor in Londonderry, offered 3 months free of charge as compensation.
What they actually did was take £33 a month instead of £18 every month.
When he complained about overcharging they deducted £15 from his bill, then said he was in arrears, and disconnected his broadband.
NOW never reply to any emails.
The CEO Marina Storti appears to not exist.
In short, they are a shower of s***.
Avoid at all costs.
Reviewer
Steve D
Location
Manchester
Date
26/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If only I could give minus five stars
Avoid like the plague
Absolute junk of a router, weaker than a nun’s fart, and the customer service is really poor
You get what you pay for. There is a reason why these cowboys are so cheap
Reviewer
Jonathan
Location
Stoke on trent
Date
25/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute crap, has to be the worse broadband I have ever experienced. The wifi won't even reach the bedroom above. The signal has never been full downstairs now for 3 wks. I wish I never signed up. BT we're far better.
Reviewer
Tom
Location
West Lothian
Date
25/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I had NOW broadband in a rented flat for 5 months without any real issues, however, when I bought a place and went to move, that was a different story.
I gave them 2 weeks notice as required and was told that on my move in day, the broadband would be connected and working, which is great as 99% of the time I work from home.
However, the morning of my move, the engineer cancelled. NOW TV blamed the BT engineer and the BT engineer blamed NOW TV, as I had requested an afternoon service and the had booked a morning one.
So, I basically had no broadband. I then realistically had to take a days holiday on the Monday to try sort this out and NOW broadband told me that they could get an engineer booked in 12 days time, which I told them was unacceptable.
Luckily on the Monday I managed to pay for and connect to a BT WiFi hotspot for 5 days (which I then had to again5 days later).
Eventually 12 days later, my broadband was up and in one of NOW's emails, there was a link for Ofcom’s automatic compensation scheme.
I called NOW and made then aware that I was only looking to get back the 2 x £19.99 I had paid.
After chasing for nearly 2 weeks, they have basically offered me the equivalent of £1 per day.
When I told them I wanted to cancel, they then told me I would have to pay an early redemption fee as the broadband speed is good.
So to stop me being out of pocket, I am taking my holiday back and my company are going to invoice them for the days work I missed because of them *which is significantly more that my annual subscription)..
Probably get nothing back, as their customer service abysmal, atrocious, disgusting, horrific and 100% an utter disgrace.
DO NOT by NOW products... you have been warned !
Reviewer
Janet
Location
Leeds
Date
20/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
We constantly have to disconnect and reconnect. I use more of my mobile data than I do the actual WiFi because on WiFi there’s a constant loading sign! It’s just ridiculous. Look else where because it’s not worth the money and we too will be moving to another provider as soon as possible!
Reviewer
Laura
Location
London
Date
19/07/2022
Comments:
Worst company ever! Internet keeps disconnecting, sometimes 10 times a day. Speed is slow. Customer service - non existent.
Avoid at all cost!!
Reviewer
Graham Forrest
Location
Peebles Scottish borders
Date
18/07/2022
Ratings
Customer Service
2.00 stars
Reliability
2.00 stars
Comments:
Wish I hadn't moved from talktalk now broadband speeds are terrible, trying to install games on xbox takes up 9hours for one game worst move I ever made
Reviewer
Colin
Location
Dorset
Date
16/07/2022
Comments:
I don't have any broadband and have been relying on my 02 data and was just thinking about using now broadband, after reading the reviews there is not a chance in hell, can someone advise me on a good broadband provider reasonably priced.
Reviewer
Andy
Location
Minehead
Date
16/07/2022
Ratings
Speed
3.00 stars
Comments:
Now tv broadband is the worst broadband I have ever had. The range is appalling… 5 metres from it and it fails. Even when you can see the router it is rubbish. As soon as the contract ends I’m changing. Avoid avoid avoid !
Reviewer
Andrew
Location
Farnham
Date
15/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unbelievable that service produced by a company as big as Now Is still around!!!!!! Literally the worst company ever!!!!!! Avoid at all cost
Reviewer
Zoe
Location
Pimlico
Date
07/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give negative star, I will
For 3 days I haven got my broadband set up and I called, calls are cut off
I wish I could have other choices
Reviewer
David lee
Location
Somerton
Date
02/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They lost our phone number,and tried to blame us not good customer service now we have to let everyone know our new number
Reviewer
Ms LJ Griffiths
Location
Manchester
Date
27/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Totally and utterly annoying service!
Been using this broadband service for a few months now.
Every single day without fail, the middle light of 3 goes from green to orange, meaning whatever I'm doing or using stops!!
I've sent them lots of messages because you can't ring them, they say,do this, do that blah, blah, blah, just like Talk Talk, totally crap.
They just blame the user instead of sending someone to check on it!
I had the same kind of crap with TT and got nothing but excuses from them also.
If I was you, avoid these also, I will be switching as soon as my contract is ending.
Reviewer
Sara Gutierrez
Location
GL20RB
Date
20/06/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I've been very happy with the quality, I haven't had a single problem And use BB every day for working from home and for watching netflix,etc. Great customer service when I moved abroad
Reviewer
Al
Location
Plymouth
Date
20/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Couldn't even get started. Coverage checker wouldn't recognise my phone number which I've had for 20 years. Contacted a rep on Twitter, showed them the screenshot, then they told me to phone them on a number which I had to pay for. If that's how they treat potential customers, it's a bad sign, so will avoid.
Reviewer
Shane
Location
Witham
Date
20/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Rubbish customer services, can't get hold of anyone, go round and round in circles trying to do anything and no direct number to customer service
Reviewer
Ben
Location
Leeds
Date
18/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
2+ months after cancelling my account, and I am still being contacted to pay for the past 2 months. After contacting them to find out why this has happened they deny that I cancelled the contract, even though they admit that they cancelled the services. Still, they insist I pay the money if I want to use their service in future (will also affect credit rating). A disgusting way to treat a customer and cheap way to make an extra few pounds.
Reviewer
Peter
Location
Leeds
Date
18/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service experience of my life. 3 weeks and still no broadband even after notifying them weeks in advance. Was assured that we would receive compensation but now being told that we are not eligible because we have switched to other provider (after they told us to order and cancel on 4 separate occasions). Avoid like the plague.
Reviewer
Kerry
Location
Middlesbrough
Date
15/06/2022
Comments:
Absolutely worst broadband I’ve ever had in my life!!! Never had any tv apps buffering and point blank not working ever!! Can’t update any of the apps or software on my tv, have to switch the Wi-Fi off on my phone to get it to work I’ve only ever had two bars on my phone since it was installed I’m two days out of my cooling off period but I’ll happily pay to get rid of this garbage I’ll personally bad mouth and put this company off to everyone I meet absolutely -100 utter trash!!! Fuming!!!
Reviewer
Anthony
Location
Chesterfield
Date
13/06/2022
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Paying £20 a month for 70Mbps download and 19Mbps upload.
Whenever I have needed to contact support it takes about 30 seconds to get through.
We went through a house move, unfortunately this took 3 weeks longer than we were told it would, this is our only gripe with Now Broadband.
The broadband is reliable, we had an issue where it kept dropping on and off for five days, finally gave Now a call, they sent an engineer out within a few days and problem was fixed with the line.
Customer service all have English accents so it is easy to understand them.
Now hub 2 leaves a lot to be desired, no modem mode and no option to change the DNS provider. I've put my own router in the DMZ and using that to do the routing. 5G will provide a 400Mbps link to my devices, this drops off pretty quickly between rooms, using Unify AP-AC-LR to blanket the house in WIFI and have no issues.
All in all, I believe that I am getting a cracking service for £20 a month.
Reviewer
Chris
Location
Greater Glasgow
Date
09/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
I'm getting good speeds when it works but it keeps dropping around 7 - 8 times a day. Engineers have been out at least 6 times and I've phoned at least 20 but everything is a temporary fix. Sky use the same router and people have the same problems. I know it's the router but they don't want to accept it not to mention the signal only reaches one room. Definitely avoid now broadband, get BT who can offer the same speed but they have the best routers, that's who I'll go with once my contract is up
Reviewer
nicoletta zimbler
Location
london
Date
08/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's a total disgrace, do not use this. It's always off for several days at a time and when it's on it's speed is way below promised. They refuse to terminate without fees. Even if you can prove your speeds. They say things like 'try connecting fewer devices" Working from home is impossible.
Reviewer
Katherine
Location
Cardiff
Date
06/06/2022
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
I have been so satisfied with the customer service from NowTV. Any time I have had to change anything or needed to cancel, it has been quick, easy and pleasant. The Wi-Fi itself has been quite unreliable but have had no trouble with speed or anything like that.
The 12 month package with Super Fibre was very good for students, the cheapest option we could find and generally worked.
Reviewer
richard
Location
kingston
Date
05/06/2022
Ratings
Satisfaction
2.00 stars
Speed
4.00 stars
Comments:
Good speed but signal drops off rapidly compared to BT and Plusnet routers. Unreliable on large downloads.
Only 2 ethernet ports - just too few.
Reviewer
Alex Lashman
Location
Norfolk
Date
05/06/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The price is good, I’m sure the service is good, but the routers are sh1te. I was with talk talk previously for 8 years and only changed due to seeking a better price. The router signal quality is awful. I can sit 25 feet away with a clear line of sight to the router and not have a full signal. The signal is dropping out all the time too. There is no point in having super fast fibre if the routers are cheap and rubbish. I am yet to find a way of reporting this issue to Now as they seem to make it impossible to contact them, hence why I am leaving reviews. If the supplies better quality routers like talk talk do, it would be great.
Reviewer
Andrew
Location
Kent
Date
04/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I placed an order to go live on 8th June. Checked my order to see when I'll be getting my router. Turns out it will go live on the 24th June! Not happy as I work from home!!! I was not told there was a change.
Reviewer
James
Location
Bath
Date
24/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Ever since moving into my house I've had intermittent connection issues. The process of diagnosing them with Now has been exceptionally painful. They make it as difficult as possible to reach the customer service and technical teams, and so far (11 months) the issue has not been resolved.
Now has consistently been difficult and are uninterested in finding the problem, even going so far as to say full internet dropouts are cause by too many connected devices. Surely a modern router can handle a few phones, two desktops and a few laptops? Either way, the issue still persists when just a single pc is connected via ethernet cable.
I take every opportunity to convince friends and family to avoid their service, but for most of my neighbours who also use Now don't need much convincing.
Reviewer
Binta
Location
Glastonbury
Date
20/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful broadband connection. Kept disconnecting and within 5 days, I have ended my new contract with them and switched to a more reliable company
Reviewer
Luke
Location
Lincolnshire
Date
20/05/2022
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Now let themselves down with the old routers the provide. Had issues since day 1 (multiple connection drops) which were never related to the broadband supply coming in, but devices connecting to their hub/router (basically if more than 4 things are connected at once you risk issues). I’ve had replacement hubs, long phone calls to tinker with settings, openreach visits to relay cable…you name it, but still the cutouts remain. Considering we work from our home this is a big problem! After 6 months we finally decided to switch elsewhere!
If you’re a casual user, you might get by without issues - otherwise if you do you’ll need a better router, and Now won’t tell you which other router models work with their setup.
Reviewer
Claire
Location
Scotland
Date
18/05/2022
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Very unreliable over a period of a year. Despite boasting speeds of up to 60Mb it struggles to handle two smartphones running at the same time. Avoid.
Reviewer
Sahnya
Location
Swansea
Date
16/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been waiting over two weeks since my broadband was supposed to go live, have been in touch 6 times, every time told I would hear back within 72h. Nobody ever gets back in touch and it is left to me to call again. Horrendous service.
Reviewer
Maria
Location
Devon
Date
14/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give -100 then I would. Placed an order. Asked for the service to be supplied in my new home, but the hub to be sent to my current address. I wanted to have the hub arrive at my current address so I would be able to accept the delivery and have my internet available for the day I moved. Apparently they did this. I logged in to check on the hub delivery and it was being sent to my new address, 503 miles away. Called to have the address changed. Clearly that was stupid of me to think that was an easy fix. Had to cancel my order because the hub delivery address could not be changed!!!!!!!!! I was told if I placed another order, my internet active date would be 6 days later to what I had ordered. That is utterly idiotic considering my date was already booked. Ended up complaining. A manager was supposed to call me today, but obviously that was far too much work. Called just before 5 to find out when the manager would call and I was told I could get my chosen date. Placed another order. Then I got an email with them delaying it 4 days. Called and complained again. The agent, for the third time, requested a manager to call but he could not amend my active date. Again I cancelled. BT can get me online the next day, and I do not get why it was impossible to change my hub delivery, nor keep my original date. Apparently the manager who couldn't be bothered to call me today will call me tomorrow. I have a feeling hell may freeze over first. If they are this incompetent in placing an order, I've had a very lucky escape. I would rather pay an extra £5 a month to BT than deal with this incompetence, inconsideration and pure ignorance. Good riddance.
Reviewer
Jade Robinson
Location
Poole
Date
12/05/2022
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Ok so no, it's not the best broadband I've ever had but it gets the job done. I live in a small flat and there are still issues with coverage. What I must say though us their customer service has been excellent. They answer straight away, give clear and helpful advice and are just open and honest, I called around 4 to 5 times in total with several different queries and every person was excellent. Very good price, shame they don't supply my new address! No hassle to cancel at all 10/10 service - thank you! Keep doing what you're doing
Reviewer
Lewis
Location
London
Date
12/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst interaction I have ever had with a company. The company structure is specifically designed to prevent customers speaking with the people that can help them. They might be cheaper than alternatives but it is in no way worth it. With the time and hassle involved you will end up worse off. I wouldn't go near this company again.
Reviewer
Steven
Location
Lincoln
Date
11/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst provider I have ever been with. Customer service is non existent, always blaming the customer for the glacial broadband speed. Never take responsibility for their poor service. Broadband works 5 minutes out of the day and that's about it. NEVER GO WITH NOW BROADBAND. It will be the worst mistake of your life
Reviewer
Ian H
Location
Builth Wells
Date
30/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I've used many ISP's in the past and work in IT. For some reason I decided to cheap out on broadband and went for NowTV. You definitely get what you pay for. Can't say anything bad about customer service as I've not had need to contact them.
NowTV provide possibly the worst hardware I've ever encountered and make it difficult for you to use 3rd party routers. 3rd party routers have to support DHCP option 61.
Initially the wifi was appalling. If you're suffering poor wifi, invest in a wireless AP or 2.
Also, the router itself. I'm paying for the full high speed and since moving in would get around 30mbps max. Since swapping out the rubbish NowTV unit for a combination of a 10 year old HG612 and an old Mikrotik router I'm seeing speeds of 55mbps download.
NowTV provide the worst kit ever!! Unless you're ok with replacing it all, go with someone else!
Reviewer
Vicky
Location
Sedgley
Date
29/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was meant to have my internet installed 2 days ago but there was a problem with the connection,another engineer was meant to come out yesterday but no one turned up,I then called customer services which they then say 7-10 days for someone to come out,this isn’t good enough,I logged a complaint which I am still waiting for a manger to call me,someone needs to get in touch today and I want my internet sorted asap
Reviewer
nomore4me
Location
London, England
Date
20/04/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I dont know where to start first they couldnt install my broadband on time. I lost a 2 weeks of internet from start of my contract and wasnt compensated for the loss.
I couldnt understand why no access to social media, PSN and Microsoft Live.
THEY HAD RESTRICTED ACCESS IN OTHER WORDS SET PARENTAL CONTROLS TO CHILD MODE BY DEFAULT.
This is why I couldnt access certain sites they dont tell you this before signing up.
You would think you would have access to parental control but nope. What they call Broadband Buddy doesnt exist atleast if you try to navigate to it through your NOW broadband account.
I had to go over to the so called community whereby support is provided by their own customers??!!?
You couldnt make this crap up..in any case someone from the community provided a Broadband Buddy link.
Here its is for anyone looking for it:
help.nowtv.com/article/set-up-and-manage-broadband-buddy
Next problem the link didnt work no matter which web browser (Firefox, Chrome or Edge) or which PC or laptop I used I got the same annoying message time after after.
'Well that didnt go to the plan..please try again later.'
So next step is to give them a call..right ?..except.
THEY INTENTIONALLY HIDE THERE CUSTOMER SUPPORT NUMBER...No joke!
Eventually after going through many web pages I managed to find there customer support number.
Here it is for anyone who is looking for it :
0800 759 1213
How do I know that they intentionally hide it . Well I posted on their own NOW broadband community in order to help others in the same boat.
The very next day the post was removed !! and I was banned from making any further posts or comments on their community forum.
Now onto the actual phone call once i got through to the support team they were unapologetic and tried to blane me even I told them Ive tried multiple devices and web browsers.
There own community suggests they have Broadband Buddy issues since 2019 yet they still havent sorted it.
The support person put me hold while they looked into it and came back with theres no restrictions or kid mode set on your account and suggested I try and visit facebook.
Fortunately it worked and I now have full access to everything..the point is they blatantly lied. Prior to the phone call I was restricted..they only lifted the restriction after the call and made out I was at fault.
I'm not going to go into the bandwidth problems heres since its been covered by others here but expect to be eractic up and down.
This is my experience with these jokers so far ..yes its cheaper than everyone else at the moment but you get what you pay for.
Be warned.
Reviewer
charless
Location
london
Date
20/04/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
took this out after moving from talktalk and I couldn't be happier been with them 3 years,. customer service great and staff are always friendly, they offer me a great offer every year and send me out an email reminder about a month before my contract expires. speed has always been fine never had any real issues with . no idea why the reviews are so bad would highly recommend
Reviewer
Jason
Location
Newcastle
Date
20/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I placed my order for broadband on the 8th March. 6 weeks later and I'm still yet to be connected. They don't seem to have any clue as to the problem or simply don't care. I've phone up and emailed countless times but it's like trying to get help from a goldfish. Nothing is remembered, acknowledged or followed up. I keep getting told it's a priority, so God knows how slow they'd normally be. This company fills me with despair. And to top it off, I pay for their TV packages which I'm unable to use without internet.
Reviewer
Oliver Farrell
Location
Surrey
Date
14/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I have had the worst experience trying to get my broadband installed with Now. First they blamed Openreach then they said my address did not exist all they keep saying is they will look into it 72 hours. Well it's been a week and still no service.
Reviewer
Sharon boyle
Location
St helens
Date
07/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
JUST PURCHASED
WORST SERVICE EVER
BROADBAND KEEPS BUFFERING
CUSTOMER SERVICE
IT MUST BE THE BOX ??????
THEY SAID
Reviewer
Gillian Morrison
Location
Suffolk
Date
01/04/2022
Ratings
Satisfaction
1.00 stars
Comments:
Despite 5 phone calls and two emails, I received no response to my request for progress report on my proposed change to now broadband order, resulting in an extra charge from Sky for period after my contract with them ended.
Reviewer
Al
Location
Plymouth
Date
26/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Tried to get an assessment of area coverage but doesn't recognise my landline number as valid. I tried repeatedly, I know my own lanline number, I've had it for 11 years. Tried to contact customer service but just not available, so no solution. Anyway, seems they don't really want paying customers or to provide solutions so may have dodged a bullet.
Reviewer
Ian Wilkinson
Location
lancashire
Date
23/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
buyers beware! I ordered their (very reasonably) priced Brilliant Broadband with free anytime calls package for £18 per month (first year). I was therefore very surprised when my first month's bill was £62.70. When challenged they explained that I had apparently ordered the package without free calls (although it was the same cost). Also their order confirmation, confirmed this. This "clearly" states: "pay as you use calls: £0.00", which I took to mean that they were free. They said it meant that there were no calls included. Needless to say as soon as my mandatory period ends, I will be off...
Reviewer
Peter
Location
Kingston upon Thames
Date
21/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just joined NOW and service is appalling. I'm only getting 2Mb !! and should have a minimum of 55Mb. Wish I stayed with TalkTalk now. Will cancel if no joy in next 7 days.
Reviewer
Linda Johnston
Location
Wishaw
Date
09/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Customer service is non existent. Trying to arrange engineer visit to move entry to house socket from window . Keep being told the team will get back to me and it does not happen . When I called again for 6th time I told I was down for a call out on day I am not available . Never bothered to inform me of a visit . Cannot speak to anyone in regards to arranging another appointment . Just told different team and I cannot contact them .
Reviewer
Tomas
Location
London
Date
08/03/2022
Comments:
Horrible service. Had the engineer visit my flat 2 times before they reached the conclusion they could not cover my area.
Reviewer
Charlotte Sometimes
Location
Uk
Date
07/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible internet. Slow and constantly drops so you can't play online games. Their router also obly has 2 ethernwt slots instead of the usual three so I had to chose between my linkstation or my security system. Customer service refuses to help.
Reviewer
whyme
Location
uk
Date
04/03/2022
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
When I started there were no problems, but my contract was coming to an end I foolishly gave them the opportunity to retain my custom. Speaking to the advisor they agreed to match the new customer offer.
Unfortunately they want to charge me more, I have written and spoken to them to get it resolved they are not interested.
I have tried to leave and retain my number but its company policy to refuse to port a number, so when you leave you loose the number.
They do not want to give a recordable means to communicate so they can claim nothing was agreed, then again you submit via their web form and nothing happens either.
Reviewer
Louisa
Location
Glasgow
Date
22/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company has the worst customer service experience ever! They lie to you, the never, ever fulfil the promise of callback. Swear if I wasn’t in contract I’d be off. They obviously train the staff to be blatant liars. Worst service and it’s as bad as what seems like dial up broadband! The company is an embarrassment
Reviewer
Alan Koh
Location
Essex
Date
20/02/2022
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Been with them for 2 years now and just renewed. Never really had any great problems. Overall great value for super fibre. I’ve noticed some buffering late at night but not an issue as no one is particularly maxing out Wi-Fi in our household then.
Reviewer
Datkstranger
Location
Kettering
Date
18/02/2022
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Don't bother.
My first contract is finishing very soon
Reviewer
Lewis
Location
ATHERSTONE
Date
17/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was with these for 2 years, for the last 2 months I noticed my speeds were around 20mbps when I should have had 54mbps guaranteed.
They then said I would need to pay £40 for a new router to fix this. I mean really?? I have to pay to fix there faulty equipment?!
Needless to say I have switched to another provider.
Just be carefull as the customer service is totally crap
Reviewer
darragh
Location
london
Date
09/02/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
have never had any issues with the broadband team are always very helpful and always offer me a new offer every time my contract ends, competitive prices and great customer services
Reviewer
Amanda
Location
Teynham kent
Date
08/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terribly slow - just frustrating, don’t bother with it, it’s slow 99% of the time
Reviewer
Brenda
Location
Renfrewshire
Date
07/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband! Constant buffering! Have cancelled and gone back to bt!
Reviewer
Dee Bidmead
Location
Cornwall
Date
04/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I had a contract with Sky which was due to end on 5th Jan 2022. 'Now' were supposed to contact Sky to take over but they didn't and Sky deactivated my line. Sky blamed 'Now' and 'Now' blamed me!! They refused to acknowledge my written complaint and on the phone they refused any responsibilty . Satisfaction 0 Customer Service bit fat 0
Reviewer
Peter
Location
Leeds
Date
02/02/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Was with Now on ADSL from May 2021. Phoned up in January when I saw a deal offered for Super Fibre at £2 extra and upgraded with no real problem. Customer services were helpful.
Speed on both ADSL and fibre as expected.
One 8 hour outage in 9 months.
Overall happy with service.
Reviewer
Kacper
Location
Northampton
Date
30/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The broadband is very unstable, completely unusable for anything related to consuming media or gaming
Reviewer
Kayleigh
Location
Hastings
Date
28/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Would give 0 stars. Intermittent useless broadband. Offered £10 compensation for no proper service since mar 2021 to 28th jan 2022. Constant phone engineers sent out for broadband issues. Even engineers were confused as to why they were sent when it's a broadband issue.Run away from company absolutely useless. Would not recommend.
Reviewer
p
Location
Lincoln
Date
27/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was due to have internet activated on 1/6/22, engineer completely skipped the visit and never showed up after me waiting all day. Called Now the next day, to be told they would look into it. Get a new activation date of 1/27/22. Engineer showed up 5 hours ago, I'm still sat here waiting for the elusive third green light to come on. Company is ridiculous. Don't waste your money or your time.
Reviewer
Stfc
Location
Swindon
Date
21/01/2022
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
5.00 stars
Comments:
Just switched today from sky. Link speed on hub diagnostic page shows 64000kbps but only 34Mbps on Speedtest? Guaranteed speed 40mbps. However, first experience of calling Now customer services was great, shortest wait time for many other utility companies that I have had GREAT misfortune to deal with (especially the cable company) , and although they didn’t resolve speed immediately they explained the usual 7-14 day DLM process, so I have to wait 2 weeks, which is fair enough. Line reliability seems good, I have been messing around with the wiring to remove extension wiring etc and after switching off hub a number of times it came back very quickly. Very stable D/L and U//L speeds (just not as fast as promised on D/L)
Reviewer
Bob Mower
Location
Whitstable
Date
21/01/2022
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've read the negative reviews here, maybe I've been lucky but to be honest I can't find that much wrong with it. Customer service is a bit slow and the wifi signal is a bit weak but it's only gone off once briefly in the 6 months I've been with them and the 67mps is a constant so for £22 plus unlimited phone it's a bloody good deal
Reviewer
Ingrid
Location
Luton
Date
17/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
CRAP
Reviewer
Jade Robinson
Location
Poole, Dorset
Date
17/01/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Comments:
Firstly I will say I have not yet switched so that I cannot comment on Speed and Reliability.
I am in the process of switching to NOW, butt after reading the awful reviews I rang up to cancel in the cooling off period. Upon calling them, they picked up straight away, Kara I believe was the ladies name, very polite, very helpful, informed me that the team I needed weren't yet online and offered to call me back once they were in for me to complete my request. As promised, I received a call back and she put me through to the relevant team. Around 2 minutes wait or so, a chap called Jamie answered. I raised my concerns about the poor reviews in particular the router issues, he was informative about the speed I could receive and that all of the providers would have to go through the same lines. He reassured my that I can try the service for 31 days to see if I would be satisfied and also threw in the entertainment package upon request. I am aware that they are the sales team and the goal is to keep me, but I think it is fair for me to give them a try for myself as my experience has only been positive. The other reason I like them is that there is no fee for moving house as we may be doing in 6 months. I will look forward to updating the review once connected but I have to say well done so far, certainly service leaps and bounds ahead of virgin and talktalk! To be continued...
Reviewer
Leight
Location
Aberdare
Date
15/01/2022
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Comments:
Worst decision Ive made for broadband. If you're thinking about it,... Run away...run away fast.
Intermittent connectivity. No customer support to resolve it.
BT and Talktalk must be rubbing thier hands when customers go flooding back to them.
Reviewer
Norman Reed
Location
Bs16 9qd
Date
13/01/2022
Comments:
These people should be banned from operating because as 99% of their feedback is disgusting I have had all the problems listed still waiting for refund for being charged for a router I never had, they keep making stupid excuses and now not replying to emails so they are scammers and thieves
Reviewer
Sb
Location
London
Date
10/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I just read a previous review here after my own awful experience and it clearly is an issue with NOW broadband DO NOT USE THEM.
I signed up for Now Broadband in November 2021 with a setup date at the start of December. A few days before setup I called because I hadn’t received a router but was told it would be there within days.
A few further texts and calls and start of January I was again told setup would be within days and in any case I’ll receive automatic compensation of £5 a day for the delay (perfect as that would cover the premium I’ve been paying out of contract waiting for setup).
Today I received a text saying my order had been cancelled so panicked and called Now. Now have informed me they incorrectly put through the request for broadband service to openreach. As a result firstly I am apparently not entitled to ANY compensation for a 6wk delay, secondly I have been asked to completely re-submit for Now Broadband. Unsurprisingly I’ve decided not to use them as my provider.
6wks of wasted time, incorrect information, and horrible customer service who said unless I use their broadband I’m not entitled to any compensation for inconvenience and all the lies and additional costs I’ve faced.
Reviewer
Als
Location
Date
10/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful. Left me waiting 8wks for setup then told me there was nothing they could do they’d cancelled the order and no compensation.
Reviewer
Ed
Location
London
Date
07/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely ridiculous service and promises were nt kept! Ordered December, and received notification to say that connection would go live on the 4th January. The hub arrives, and not connected on the 4th. Call customer services, and get told there is a delay and would take 48 hours.. call them every for the next four says.. get told 'it is with our back office team'. There is no escalation or priorisation, and just called them again.. it is now Friday, get told 'it might be next week now but we cannot promise this'. Not willing to wait 2 weeks or 3rd week. Worst thing is NowTv do not update the customer, I have called them every day for an update, absolutely awful experience. Ridiculous!!! I have now cancelled the order and service! Cannot be trusted!
Reviewer
Martin
Location
Somerset
Date
05/01/2022
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Speed and reliability OK, but within a week of starting with NowTV I've been receiving a constant stream of scam calls from "Sky Broadband" (multiple landline numbers but obviously from overseas judging by the accents) claiming that my internet speed is slow and they have to update my router by getting me to download some dodgy software onto my 'phone or PC. Never had the problem with my previous provider - which leads me to question why it started so quickly after the switch? Will persevere but if it doesn't get better soon I'll switch providers.
Reviewer
M
Location
Berkshire
Date
03/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I was a returning customer to Now Broadband having previously not had an issue with them, however if you're a returning customer they cannot link your email address to your account as your email address will be linked to the original no longer active account. I have never experienced this problem at any other company.
I pointed out that it is illegal to take payment from anyone without first providing an invoice, but this doesn't seem to bother them in the slightest and their only solution is for me to create a new email address just for them. I don't see why I should inconvenience myself to help them not to break the law. They just shouldn't break the law.
Anyway, whilst that argument has been ongoing for 10 months, last week my Internet became intermittent over a 2 day period... 2 green lights, middle light flashing orange. Advice online suggests this is a fault with the line, but when I rang I spoke with the most unpleasant customer service agent whom suggested the plan I had was only strong enough to connect one mobile phone and wasn't enough to stream TV on. I had used the Internet for just that for over 2 years without incident so I a) don't see why it would suddenly cause a fault and b) cannot believe any Internet provider has a plan only strong enough for a single mobile phone and nothing else.
The customer service agent was so horrifically rude to me that I actually believe Now Broadband cut me off to get rid of me.
I now understand why they are in no hurry to solve the email linkage issue - its because returning customers is a myth for this company. Nobody goes back. Definitely nobody should.
Reviewer
Papajimmy
Location
Almeria
Date
27/12/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Was looking for a flexible option for to my situation. Did not want to commit to 12/18/24 month contract. This provider seemed to be the solution. FabFibre £20 a month broadband only. Cash up front for installation and first month. Installer could not put router into living room. He had to install into a bedroom. Showed me good service at 36 Mbps. But... When you moved away from router the service dropped off to less than 12 Mbps sometimes as low as 5 Mbps. Customer service say promise delivered but as it was unusable we'll give you a tenner for your troubles. Didn't accept was going to cancel but with 1 week before Christmas was not ideal. Took the increased offer of £15 and bought a mesh booster system at £118. Beware promises delivered but not usable. Unless you can sit in your bedroom kitchen or wherever they deign to install.
Reviewer
Darren Kinahan-Goodwin
Location
Chesterfield
Date
23/12/2021
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Ordered NOW Broadband to replace unreliable Virgin Media for work, and at £20 a month, no contract, and included calls, it was good value.
Everything was activated the evening before, not a single hitch, not a single issue, and reliable 75 Mbps download, what's not to like? Better if customer service was available online not just by phone, and a hub with better range would be good, but at this price it's cool.
Reviewer
Elinor
Location
Thatcham
Date
15/12/2021
Comments:
I have never been compelled to write a review until now. I have waited 1 month to receive broadband and have finally given up and cancelled my account. As other reviews have mentioned NOW will blame openreach for delays. But I have little belief in that. The contact throughout has been dire and I have consistently had to ring for updates. They may seem good value but that would only be the case if they provided an actual service. AVOID AT ALL COSTS.
Reviewer
Chris
Location
Birmingham
Date
09/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Why did I not find this site before? Changed to Now received the hub and was told services would start on 15/11. No joy so called them on 16/11 and they arranged Openreach for 17/11. OR guy came parked outside nextdoor No 11, ours is No 9. Called him and he said the order was for No 11 but had our name on the order. He came in checked it all then back to van and called his office, back again and said he would change plate then go to green box to do connections. Got it all working then guy from No 11 came round and said to OR guy that his line had been dead since Sunday the same as ours. Guy called his office checked line the days there was nothing he could do at that time. BT said No 11 would have to sign for another 24 mth contact? On 20/11 I got an email from Now saying I had asked for the contract to be cancelled as we were moving out, three days after the set up? Told them no I did not want to cancel they said they would sort it. I called Now on 02/12 about the crackling on the phone to be told I read being cut off as another provider wanted the line, obviously BT for No 11. NOW have stated it is their fault as they sent the OR guy to the wrong house which then must mean that OR connected two lines on the 14/11. Chasing round since 02/12 and totally useless. NOW and BT have said that our number of 40 years has gone, rubbish but too long a story, and idiot at NOW said that our number has always been registered at No 11?? So we have been paying their bills for 40 years, don't think so. I blame NOW for getting the house number wrong and Openreach for disconnecting two lines instead of one. Nobody is accepting blame except for NOW in a fashion as they have stated no compensation and will only charge me for the 14 days I was live!! Well aren't they stars looks like small claims court. Any advice gratefully welcomed.
Reviewer
Arvind
Location
Pinner
Date
08/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was meant to get activation for 6 December 2021. Still waiting. Can’t get straight answers from Customer Services as to when activation will take place or why so much delay.
Reviewer
JB
Location
Cheshire
Date
19/11/2021
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Advertised at 63mbps, only guaranteed at 33-25mbp!! And, guess what, that's what you get.
The router is so weak the wifi signal cannot even get 6 feet outside of the room where it is without dropping to 6mbps.
Drops signal all the time at peak times, customer service do the usual round of, it's not us it's the line, engineer appointment, new router, boosters, separate router, TP links, tried them all.
Only thing that is worth congratulating them on is being better than Talk Talk!
Reviewer
Oliver
Location
Carlisle
Date
17/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered online well in advance of moving as I expected to need an engineers visit. The website told me everything was already connected and I didn't need a visit. On my activation day I plugged everything in and was receiving Internet with no issues.
Two weeks later I was cut off. I called and they explained to me that actually I did need an engineers visit and they had emailed me asking for me to provide some dates. I gave them some dates but an hour after this I got an email to say my service had been cancelled. I called again and they told me I was too late and the order had to be cancelled, but I couldn't reorder until the phone side of the order was cancelled. It took them another week to do this and I was told it would take at least another two weeks from then to get me setup again.
They blamed the whole thing on Openreach which to be fair I can understand that a big part of the fault lies with Openreach, however as a customer I don't have any dealing with Openreach and I was totally dependent on NOW broadband to notify me of the issue and that I needed to advise them of some dates I would be available to have it corrected. Somehow they felt that a single easily missed email was sufficient for this.
Dealing with the customer service centre was difficult. After 5 phone calls I requested to speak to a manager because nobody could explain to me what went wrong. I was promised a call back on 4 occasions and never received it. I eventually received a call about 2 weeks after requesting it.
I was initially somewhat understanding of the issue and I was going to reorder with them as I simply wanted my Internet restored. However my experience was riddled with failures from NOW broadband and the confidence I had in them was lost.
I requested a full refund and this was paid.
Reviewer
Ben
Location
Winchester
Date
12/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
This would probably be ok if you live in a small flat, but the router is so weak it won't penetrate around a bigger property and will drop out frequently. My complaints were listened to, and I was allowed to transfer without penalty.
Reviewer
MT
Location
Rochester
Date
08/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Called me the day before install to say "it cancelled- we can't explain why would you like us to resubmit or leave it cancelled"
Nothing before then- no texts or anything to say there was an issue. Still waiting on a refund.
Reviewer
Claire Thurman
Location
Aylesbury
Date
06/11/2021
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I changed provider because of the terrible customer service from my previous provider. NOW broadband are definitely better customer service wise but when streaming TV or music the broadband constantly drops out for seconds only but causes buffering, which was not a problem with previous supplier
Reviewer
Jay
Location
Belfast
Date
27/10/2021
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Terrible
Reviewer
Chris Smith
Location
South Yorkshire
Date
22/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst internet I’ve used. I REPEAT the worst… Can’t even do anything for 5 minutes and it starts crashing upon me, would definitely not recommend. I’ve been with these for 2 month and I’ve had to reboot internet over well 20 times , this should run at 70mbps apparently but it’s been on 8mbps for me ever since it got set up.
Reviewer
Matthew Clement
Location
Cornwall
Date
19/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Absolutely awful I waited four weeks for my broadband during that time all I kept getting was messages stating that there was a delay but no explanation of what or why then had an email to say my order had been cancelled! So I called the help line explaining my situation and was hung up on! I've now gone to plus net so far much better customer service... with now all I got was a box put into my house from open reach and that's where it ended.. ive not even had a refund yet of my set up fee!
Reviewer
Alex
Location
London
Date
15/10/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Very happy with customer service and ease of speaking to someone. Had an email about contract coming up for renewal and a new offer (same price as before). Had to go through a few 'press this number' things when I called but then got to speak to someone right away with no delays. As it was too early in the morning for the team who do new contracts they organised a call back 20 minutes later and switched me onto a new contract in minutes. Efficient and helpful.
Reviewer
Dave
Location
Aberdeenshire
Date
14/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Got to be the worst BB I've ever had, wifi range is awful, wifi doesn't reach most of my Alexa plugs, Internet drops out most nights and I know this because I have to power off Alexa for her to find the Internet again.Never had this problem before with BT or Sky. Now told me they don't do wifi extenders, told me to split the wifi signal into 2, one at 5g & the other at 2.4g, now I have to switch the signal on Netlix,I've tried using a signal booster from Amazon bur that's hit or miss. Granted the price is good at £22 Inc calls, but myself & wife are always changing the wifi on our mobiles as well. So all in all Now is very unreliable especially the Internet dropping out with the hub lights flashing
Reviewer
C Mitchell
Location
Birmingham
Date
09/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Presumably as NOW Broadband is actually SKY in disguise - trying to solve any problems or cancel the service is utterly impossible.
Like Sky I have wasted hours on chat and telephone only to be frustrated by robots - these being actual living customer service agents who repeatedly ask you questions they know you cannot answer before telling you that they cannot help you.
The only reason I found out just how bad their customer service is - is by daring to ask how much I was actually paying for the service out of contract. They refused to even tell me where or how to find this out.
When I eventually found out by other means and told them to cancel, they refused to accept that instruction by phone or e-mail.
When I cancelled the recurring payment from my Debit Card - they actually managed to reinstate it; effectively stealing money from me.
Incredible - I'm astounded beyond words.
Reviewer
Gazal
Location
Date
05/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you are interested to order Now broadband I wanted you 4ead this feedback please first before further action.
One star is too much for them. 5he worst and awful customer service ever. We didn't receive our hob we should contact them 6 times they didn't even contact us to say our engineer appointment was cancelled. After about a month now that we are calling them I spoke to their manager (if you can call it manager because I doubt if that is a company) she said we can't update you and you should wait for another company to update us then we will update you.
I can't believe what I heard after a month and me and my husband both working from home and she said your company that you are working for should support you and give you the tools that you need it is not our problem. I will definitely cancel my order but please don't go through whole this situation that we went.
Reviewer
Heather
Location
Bucks
Date
01/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This was genuinely the most awful, stressful, harrowing experience I've had with any customer service that I've experienced in my life. My WiFi has been delayed for over a month, the engineer completely missed the first appointment and they expect you to stay at home for an entire day to wait for them to come (btw they might not even come). Just forget about it. Other companies are more expensive by a bit, but at least you'll actually get wifi at some point with them. If you try to leave, they tempt you with false offers which they never follow through with. One guy told me he'd call me as soon as my broadband went live to upgrade me, when I wanted to leave, but that never happened. Honestly they are just a bunch of scammers. Their internet is also slower than mobile data. Seriously don't go with them, save yourself the energy.
Reviewer
Zoe
Location
Newcastle
Date
01/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AT ALL COSTS
I have been with nowtv for almost 4 years and never had an issue however, my Internet has stopped working in my bedroom, 10ft away from the router. I've had this problem for a week and have had an engineer out and been on the phone several times regarding this matter. Each time it appears to be fixed then a few hours later, not working again. Today I've called back up as Internet isn't working again to be told there's nothing they can do and that I'm to purchase a booster which may or may not work. The "gentleman" I spoke to raised his voice at me and told me no one else could help me. I had to terminate the call and be put on hold for an additional 35 mins to speak to someone else. AVOID AT ALL COSTS
Reviewer
A
Location
Belfast
Date
22/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid this company at all costs. Had nothing but issues between a 4 week delay getting the box activated due to constant faults on their side, terrible customer service, no offer of compensation, and now stuck in a contract with them that we can't get out of. Forgot to change our appointment time after saying it was changed, showed up 2 hours late, didn't come with the right equipment so had to delay, didn't contact us to tell us when they were coming back, refuse to give us an actual appointment time or consider the fact people have to work during the day and can't wait about for 6 hours, absolute disgrace and will be suggestive everyone avoid this broadband.
Reviewer
Dean
Location
REDDITCH
Date
19/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We've recently switched from PlusNet to NOW Broadband and are very disappointed with the speed. Despite the fact that the speed is supposed to be a guaranteed minimum of 27.7 Mbps, ours is regularly less than 10 Mbps.
Reviewer
Anonymous
Location
London
Date
15/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Delays in going live of more than 1week in addition to the"usual"14days. Kept blaming BT lines as in all other reviews.BT and Nowbtroadband needs to pull their act together.This 14days+longer days is what makes UK the laughing stock of the world
Reviewer
Review
Location
SE8 5JW
Date
11/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
RUBBISH. Go live date 10sep is a lie,see all previous review from july to aug 21. All blamed on openreach.now told it will be extended from to 13sep because not working day,then further 3days. I urge ALL of you to file complaints,take to social media and to take legal action.
Reviewer
Anonymous
Location
London
Date
11/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AVOID AVOID, I am going to sue them.all the reviews from july 2021 till now was bad. 14days to go live,I waited for nothing. I have the router and the line, switching on should take only minutes in other first world countries but not UK,and with NOW,they are illegal cowboys.i suggest you buy at least 2different packages,and cancel the ones like NOW or SUE them.i am planning to take legal action
Reviewer
Tanny
Location
Cambridge
Date
10/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was promised broadband going live on day 14,by midnight,it changed to day 17. Why is NOW even allowed to do a "digital"business if they can't even do this basic"switching on.in Japan,Korea,even Brunei,it takes less than 1day,in UK 17days????what kind of 5th world country is this
Reviewer
I4detail
Location
Devizes
Date
10/09/2021
Ratings
Satisfaction
3.00 stars
Speed
3.00 stars
Comments:
Broadband keeps dropping out. We have poor signals in all the other rooms. This replaced Vodafone and, although it's a bit quicker, it's not so reliable.
Reviewer
Julie
Location
London
Date
10/09/2021
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Non existent customer service as they expect you to jump through hoops before you can possibly if you are lucky speak to anyone!
They are absolutely atrocious so recommend avoid unless you are happy to have slow broadband and to spend ages trying to get to speak to an actual person to resolve any issues that might arise as web chat and emails are completely ignored as are the ratings they ask you to give when you have attempted but failed to contact them!
Reviewer
Leslie Fewster
Location
Adel Leeds
Date
02/09/2021
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
We. Have been very happy with our time with Now WiFi . We had to call them once in a year and the service was very good.
Reviewer
Katie
Location
E17
Date
31/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Awful if anything goes wrong. The broadband speed is okay and everything was fine until we got an email saying that another provider had asked for our line so they were cancelling our account. We called up to say there has been a mistake, please don't cancel the line and the person said not to worry we will get that sorted. Heard nothing else at all until the end of the month and suddenly our broadband stops working. Call up and it turns out they haven't sorted it at all and the cancellation has gone through. That was fine and they put us through to the accounts to get sorted where we spoke to a extremely rude person who didn't even apologise, who argued that this wasn't there fault and there was nothing they could do to help. I would just have to open a new account with them and wait 10-14 days to get an engineer out and set up a new account. I was shocked at how awful the customer service was, my advice, just pay a bit more for a better company.
Reviewer
Jqck
Location
Date
29/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst broadband we have ever had. Keeps disconnecting for no reason and loading takes forever. Customer service is absolutely useless, cant even solve the problem. Had a new router sent to twice now and the problem still occurs every day. Avoid at all costs.
Reviewer
C N
Location
Hertfordshire
Date
29/08/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Moved to Now Broadband a few weeks ago after having terrible service for 18 months from a different provider.
The transfer was faultless. Router is lovely and quiet (unlike the one from previous provider). More importantly, our broadband connection never drops out, the speeds are good and it copes with our multiple devices.We are loving this service and it has made us realise how poor it was from our previous (big name) provider.
Reviewer
Alex
Location
London
Date
24/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There is no 0 satisfactation. I can not choose to give 0 star. Really **** provider. After the activation date, I have no internet and I had an appointment with the Engineer, and the Engineer does not come. I wait at home for the whole day. **** company!
Reviewer
mark
Location
London
Date
23/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered their broadband and phone service several weeks ago and given a date for telephone and broadband to go live. Had already cancelled my previous internet provider 4 weeks earlier. On the day my services were due to go live - nothing. No broadband and no phone line. As I had not received any communications from them informing me of any problems with the installation date, I was told that there was a problem with Openreach and that I would not be getting my phone and broadband service and that I had to ring their Sales team and place a new order. I was left with no phone and internet service for several weeks and had to go back and re-subscribe with my previous internet service provider. Don't waste your time with this company's very poor service. They are unprofessional, unreliable, poor communicators, and very much 'second rate' They also have not returned the £5 router fee that I paid them in advance = maladministration.
Reviewer
Patricia
Location
Basingstoke
Date
21/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I joined 1st July & am still waiting. I had 9 Open Reach engineers who kept coming to install inside, but there was a connection error so needed a dig outside to make my line Live. Plus 1st engineer signed the job as 'Done' hence my phone stopped and I was charged for 1st month though I not only had Nothing at all but they also lost the phone number I've had 50yrs! The NOW team told me "if you leave & rejoin we can change the Open Reach order" ... They lied! I left but they wouldnt let me rejoin due to 'Not having a live line'"?!! Talk about catch 22...You can't talk to Open Reach direct... You have to go via your provider... But I don't have a provider anymore!! Lack of communication with Open Reach and easiest way of getting rid of problem was by telling me to leave. I have had the fix outside but there is now another fault lower down the street but that won't get fixed cos I don't have a provider. No provider will take me on as "I don't have a Live line" I want to scream now. Both NOW & Open Reach are to blame... Ombudsman here I come!! Newspapers too!!
Reviewer
Kris
Location
Birmingham
Date
17/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service. After 6 weeks we still haven't got broadband even though open reach had the line connected straight away. I've spoken to numerous people on the phone and it was only the last person I spoke to who spotted the problem. I can only assume the other are either badly trained or just incompetent. I cancelled and have now signed up with Virgin. Absolute waste of time, wouldn't go near them as a broadband provider
Reviewer
Peter Robinson
Location
Rickmansworth
Date
16/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
NOW TV failed to turn up to install the Broadband, only to let me know they would not make the appointment after the appointment time.
I have since cancelled the order, but I am now struggling to get a refund. Initially I was told they could not refund my credit and and had to send a cheque, which has never arrived. All of my follow up Emails have been ignored.
I have now had to get the credit card company involved, to process the refund.
Reviewer
Natalie
Location
Northampton
Date
14/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
avoid them, I was scammed by over £200, very poor customer service and their telephony staff yelled at me at two ocassions. I booked a broadband installation with NowTV, waited for a month, engineers came over and said that there is no line they can use so they can't connect and advised to get different provider i.e virgin, as there was virgin line. They assured me that I don't need to do anything and they will let billings team now and my account will be cancelled and installation fee refunded. They never cancelled my account and kept charging my card every month without any authorisation, I've cancelled direct debit straight away and they still kept charging my card, becauise they had card details. I've called to log a complaint, telephony guy said that their company has no complaints department whatsoever so it's impossible. I asked him why their website has whole complaints page and ability to log a written complaint? They said i'm making this up as they don't deal with complaints at all.. Assured me that broadband is cancelled. TWo months later I am still being charged.. No standing orders or direct debit, they are making unauthorised charges to my card directly because they have the details.. I have logged a complaint on their website, it promised 3 weeks response-resolution. 2 months later, no response. I called their telephony to cancel again, just to get yelled at by a girl, saying that i should stop making up the complaint story, as they dont have complaints team and there is nowhere to log a complaint, and that my services are fully active lol
Worst company ever, avoid! Seems like if you get any issues they will never resolve them.
Reviewer
Wendell
Location
Hounslow
Date
12/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse service every in the UK... 1 month and still I don't have internet.... Horrible service
Reviewer
Catcoo
Location
Glasgow
Date
11/08/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
My wifi didn't go on fir the first day when it was supposed to go on so i called the customer service and they quickly pass me on to relevant team and send an engineer in a day. The engineer work very hard for hours to fix the problem and in the end he manages to produce a very satisfying result.
Reviewer
VC
Location
Glasgow
Date
08/08/2021
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've had them for two and a half years and it's been the most reliable broadband service I've used. I've had to restart the router six times or so in this period and that's pretty much it. Not straight-forward to find the contact phone number but this is similar with everyone these days.
I'm sorry that they don't offer service where I'm moving.
Reviewer
benjyo
Location
chesterfield
Date
05/08/2021
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
The service was fine, the router they provide is absolutely shocking.
Terrible Wifi and would constantly need to restart the router.
BT/EE router is considerably better.
Reviewer
S O
Location
London
Date
04/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Can’t get signal in next room 3 metres away.
Signal sometimes goes slow/ buffers, in same room as router. This is fibre broadband.
Customer service keep repeating it must be the ‘environment’! won’t accept it is the type of router. Even though I have explained over and over again, I have NEVER had this problem with other broadband services.
Totally dissatisfied
Reviewer
Steve
Location
Essex
Date
02/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely useless without a doubt the worst option on the market I’ve cancelled after two weeks customer service is terrible internet connection is terrible WiFi Is simply unusable steer well clear of now broadband!!!
Reviewer
Wendell
Location
HOUNSLOW
Date
30/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse Service provider..... One month it take for the engineer to install the internet....
Reviewer
H
Location
Heysham
Date
30/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking. Don't waste your time or money. After over two months of trying to get Now Broadband set up I have given up. In total I was given 9 different instalation dates, the only one of these which wasn't cancelled, moved or just didn't get booked correctly I sat at home all day and the engineer didn't turn up. They seemed absolutely incapable of booking an appointment for me, I would be told I had a date then 2 days later they would ring me and ask for three dates, invariably about a week after my original date, then they would say the first one hadn't gone through. After hearing 'I can only apologise' for the 100th time I realised that was literally all they could do and gave up.
Reviewer
Chris greenfield
Location
Hastings
Date
29/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am not even connected to now Broadband yet and they can't explain why the order is not being completed,I ordered on the 8th of july 2021 and they took over my line on the 26th but i still have no hub or start date, when i tried to cancel the order they said they need 72 hours and have to pass it over to a manager to confirm the cancellation??? This is a worse company than Italk avoid at all cost.
Reviewer
Sean
Location
Harlow
Date
29/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
***AVOID AVOID AVOID*** after waiting over a month with no updates, the company eventually told me that the order had been cancelled by mistake. They said I had to re-apply....(Not Likely). The staff are all on a work experience from a primary school. they are thick, rude, unprofessional, non empathetic, and totally useless. (They all seem to be based in Ireland! Make of that what you wish.) They quote data protection, and won't tell you who they are, they really don't understand life because they have no life experience. Pay peanuts, get monkeys!The negative feedback and comments on this site tell the truth. In fact they will not be around soon they are so bad, Virgin is much better, are they are also useless so YOU HAVE BEEN WARNED. ***AVOID AVOID AVOID***
Reviewer
Steve
Location
London
Date
28/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
OMG....Do not waste your time with these cowboys. Waited over 1 month for connection, then they cancelled order due to a technical error. More like a thick member of their team from Northern Ireland who refused to give their name or team due to data protection. This was not a data protection issue, just rudeness and thickness from the thick female. Believe me these cowboys won't be in the broadband business for much longer. They are rubbish, even Virgin are better, are they are really bad !. Eventually they terminated the call because they had no where else to go......YOU HAVE BEEN WARNED.
Reviewer
Connor
Location
Blackpool
Date
27/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely awful been waiting for broadband for two months and I’ve had several issues with open reach engineer which always comes down to bad communication from nowtv side! Avoid at all costs it isn’t worth it. Pay a bit more and go for someone reputable
Reviewer
Angie
Location
Derby
Date
21/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute RUBBISH! COMPLETE RIP-OFF. The past half a year it's been dreadful. Keeps dropping and disconnecting over 20 times a day even though it's only being used on a single device at a time to just do general light browsing. Last time I did a speed check the download speed was 2.62 and the upload speed was 0.48! For approx £20 a month that is the biggest ripoff! Honestly do not bother. Thankfully, it was only a 12 month contract and I'll be switching to a different provider by the end of this month.
Reviewer
Calvin
Location
Swindon
Date
21/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had standard broadband and ordered an upgrade to fibre. The transfer date was postponed at least twice over a week or so, then on the final date I was told I would be transferred to Broadband, Now cut off my existing Broadband and didn't set up my fibre. I called to query and was told there was a fault on my line. However, they weren't sure why they cut off my broadband. Having googled this, it's sharp practice which they use to avoid paying Openreach for 2 open lines -even if they can't fulfil their contract. I've since made numerous calls and have been told the Openreach were instructed on Saturday..it's now Wednesday. Apparently, they may contact me today or tomorrow to tell me that it might take a further 2 or 3 days to get an engineer out. My wife and I work at home and rely on the internet. Nobody at Now will chase Openreach or have any idea what is happening. It's a complete joke and I think fraudulent behaviour.
Reviewer
Peter
Location
Lancashire
Date
19/07/2021
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's terrible. Just switched to Now broadband and it's absolutely awful. Really annoyed. Was with TalkTalk, which was great. Now is the absolute pits. Avoid at all costs.
Reviewer
aneesur
Location
south west london
Date
19/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
the speed is variaable and most of the time is dead i had them before when they used to be sky i wonder why i had them again thniking they might have improve with changing there name from sky to now its sooooooooo anoying my kids cant do online home work i cant do my daily task online only some time of the day lets say one hour or so it become ok then drops the signall very very very poor service not worth penny
Reviewer
Laila
Location
Harrow
Date
17/07/2021
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
There is problems constantly it can work and then suddenly speed I'm getting us 0.56mb/s and then back again to 70. I've been told by two ppl at now tv that the routers they provide are old and unable to maintain the speed they promise but when trying to raise with someone to get a better router the managers insists that the information is not correct.
Reviewer
Joe McArdle
Location
Wirral
Date
07/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Switched to these as had NowTV account and comparison website suggested that they would be faster than ordinary broadband. What a mistake, had issues with data protection, shocking customer service and highly unstable broadband and router. NEVER GO BACK
Reviewer
Dors01
Location
West Midlands
Date
03/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Now broadband is absolutely the pits, I've had fibre 80/20 with BT, TalkTalk and EE, not an issue with any of those providers, speeds were constant 76 down and 19 up, however, after moving to Now broadband fibre, they have locked my speed to 53 down and 19 up, customer service does answer when you send a message but they can't help.
My advice is, don't bother with this provider.
Reviewer
Sm
Location
manchester
Date
25/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful. Gave it a chance and got BB +The Tv package for 18.99 a month. Awful constant buffering. Losing connection. At one point nearly everyday. When I called they said I only have copper wire I really need to upgrade to fiber as the package I'm on is only really for reading the news online and surfing and I'm only getting 11mbps! I was laughing at this point, and pointed out that they had sold me it with NOWTV CHANNELS lol. I swear ridiculous. I think I was more annoyed that they treated me like I was stupid. Now I'm paying £24 a month and to be honest its not much better, they said id be getting 40mbps plus.I am doubtful. Thinking of cancelling as I'm tied in for another year now apparently!
Reviewer
T Gallagher
Location
Scotland
Date
23/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Now broadband is just AWFUL. You can use one device as long as you are beside the router. I live in a city centre and this is the best I could get. They have the gall to jack up the price by 50% after a year. Astonishing! I literally couldn’t get a signal in my bedroom which is 8 feet from the router. Don’t buy this. Fair warning.
Reviewer
Sjs
Location
Wales
Date
17/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up gave my current provider 14 days notice.
Plenty of e mails but no action router was charged for but not arrived, on day of change over b band disconnected, I contacted them and I had failed at the first hurdle but they did not know why. They really did not have a clue on what they were talking about . All I could do was reapply for an account and that would take 14 days
Went back to my old supplier(plusnet) who were very helpful gave me a good deal and would rush everything through.
Basically do not use Now is my opinion.
Reviewer
Adnan
Location
louhhborough
Date
12/06/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolutley shocking broadband. I have one the best package available with a "promised" 63 mbps. When I try to play on my ps4 or stream videos I am at around 800 kbps which is 1990 esque Internet speeds. Would not recommend for anyone who wants to do a simple Google search. Save yourselves
Reviewer
Matt
Location
Gosport
Date
08/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Really bad experience with the customer service. I had a no contract option with them, I explicitly said I wanted to keep the account open due to the no contract option but I'm vacating the property and don't have a move in date for the new property. They mismanaged my account for 9 weeks, keeping the line active despite the property having been let and the new tenants using the line. I've had broken promises to fix the issues, refunds promised that never happened, promises for supervisors to contact me that never happened and customer service staff hang up on me. Appalling service
Reviewer
Kirstin
Location
London
Date
02/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Signed up for fibre. Due 30 April.not supplied. Phoned 10 times and no reason given . Kept closing complaint though not resolved. No service to date and no feedback. Utterly appalling service. Should be made to stop offering broadband as obviously incompetent
Reviewer
Le Blur
Location
Skipton
Date
01/06/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
After more than 10 years with Plusnet I moved to the Now Broadband ADSL service 10 days ago. Good communications from Now Broadband from the time of ordering to the change-over of service. New router arrived in plenty of time and the change-over itself went without issue. I have consistently received 20.5Mbps download speed and usually around 1.2Mbps upload. This is a clear improvement on what I was getting from Plusnet. So far, it does appear that Plusnet have done me a favour in their no longer appreciating loyal customers.
Reviewer
David
Location
Kent
Date
26/05/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Never had customer service this exceptional. Reported no service on Sunday due to broken outside cables. Jess from Now TV was so helpful. Knowledgeable and friendly. Engineer called Tuesday for repair.
Very impressed with this company. Excellent broadband at very reasonable price.
Reviewer
Anonymous
Location
Bognor Regis
Date
23/05/2021
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Comments:
not reliable at all, goes off for no reason, speeds are not even close to advertised(even when using ethernet), the router they provide has terrible range
Reviewer
David
Location
Brighton
Date
21/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Worst ISP I have ever used.
Reviewer
Anonymous
Location
Greenhithe
Date
18/05/2021
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Poor connection. Keeps cutting in and out, weak connection. Would not recommend. Will be changing over to better internet provider as soon as the contract ends.
Reviewer
TonyH
Location
ROMNEY MARSH
Date
07/05/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Just started with Now Broadband, quick delivery of Hub,easy connection on activaton day, all devices working ok by 10am after entering password, printer works fine and smart TV is fine with Netflix and iplayer.Had a phone call to say my free calls were up and running and could make as many calls as I like. Not needed customer service yet it's early days but all good at the moment
Reviewer
Cal
Location
York
Date
03/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I typically have one major issue with internet a week. I have trouble teaching online, subtitled movies display no words because of speeds. It doesn't matter what time of day it is or the amount of people using the service at any given time. It is 4:30 AM, and I am having issues connecting to the server. Also, I pay for the higher speed service.
Reviewer
Lucy
Location
Fallowfield
Date
02/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We are students and have had a really bad time with this broadband. It constantly cuts in and out, we have rang up 7 times and it still hasn’t been repaired and are really concerned as exams are coming up and we really rely on internet. We have been promised products to improve the signal twice and have not received them, and keep getting told we will be called back and never are. Really disappointed.
Reviewer
Adam
Location
Durham
Date
30/04/2021
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I watch TV shows on my phone, us using data because this cannot handle the basics.
Reviewer
colin walsh
Location
rugby
Date
27/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Not able to supply the speed they have been charging me for.very poor service
Reviewer
Brandon Becker
Location
London
Date
21/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Literally can not play a single online game without disconnecting. Can not believe they charge people for this service. Asked for help to improve the WiFi got no help whatsoever and now I am say here having scrape pennies together to pay the contract off. Would rather **** in my own hands and clap before giving this company a second chance.
Reviewer
Gh
Location
Manchester
Date
17/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish broadband tonight I have no internet I work from home. The past two months have been dire. When I rang for advice I was told 6 devices were too many. Two laptops two phonesNOT IN USE no apps open a smart tv on standby and a work mobile not using any internet. Really!? Want to charge me to leave and. The day they confirm my new provider has been in touch and confirming the change will take place in 3 weeks and they will charge me my internet starts playing up. The day after and the orange light meaning no internet has been on for over an hour. But they still want money. The clown on the phone told me that I couldn’t raise a complaint or a dissatisfaction with her as “we don’t have a complaints procedure’. Upload speed was so low my IT department at work laughed and said they were pretty sure now tv had no right charging for such poor service. And this was while word to the router. Can’t wait to get a decent connection. With someone else.
Reviewer
Kamran
Location
London
Date
14/04/2021
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
Seeing all the negative reviews almost put me off getting Now Broadband but my experience has been more positive. My circumstances meant that I was only interested in a non-contract agreement, i.e. leave whenever I wanted without exit fees. "Now" were one of the very few providers in my area that offered broadband without tying you down to 12/24 months so this was a great plus for me. The speed is not the best but I knew that before I signed up as they provide accurate estimated speeds, however the speed is fine for my uses.
The price is reasonable too for £18 I get broadband, line rental and unlimited local and mobile calls AND can cancel whenever I want with no costs being incurred.
Now also arranged for BT to connect my line to the phone network which was done quickly and the engineer came exactly when expected, so the setup was trouble-free. Getting the modem-router setup was simple too.
The biggest complaint I have is customer service since it's so difficult to connect to an advisor. On 3 or 4 occasions when I called, the call just disconnected. On the single occasion I did manage to get through, the advisor was helpful and was able to setup my account promptly.
I'm sure everyone that has complained about Now have legitimate qualms, but my experience has been mostly good and I have got everything I needed from them for a good price - something no other provider was able to offer.
Reviewer
Martin mckay
Location
County Down
Date
03/04/2021
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Broadband not working, when phoned up got no help and still not working, told them that i wasn't happy and that i would be looking else where and they just said ok, i have to accounts with these one and i will be cancelling both of them
Reviewer
Chris
Location
Staffordshire
Date
01/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking. Do not purchase broadband from this provider, I am paying £28.99 a month for fibre broadband and I am getting a download speed of 5mbs. It is supposed to be guaranteed 55mbs.
No one is interested in my concern, I am waiting for a phone call back from a manager. I was told A new router was on the way out to me only to find the customer service team did not order it. Stay away from NOWBROADBAND. They are a scam
Reviewer
John black
Location
Glasgow
Date
24/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with these guys now broadband ( sky ) speed is a joke and so is the phone line no one has contacted me from when in contacted them regarding this . Also the no debit allowed needs to be paid once a month but phone or online also a joke I signed up to £28 per month I will be lucky if they have taking this payment more than once always more for some reason
Reviewer
Gil Garland
Location
Dartmouth
Date
17/03/2021
Comments:
Avoid like the plague. I didn't get beyond my first phone call. The guy I spoke with was useless. Didn't want to engage with me at all. He chose not to answer one question I asked. All he'd say was "Go to the website", "I'm not an engineer", "I'm not a salesman".
Basically, take it or leave it. That was his attitude. "I don't give a toss" was how he came across to me.
If he reflects his company's attitude, well, I don't give a toss either.
They'll never get my business and if you've any sense, don't risk giving them yours.
Reviewer
Qas
Location
Lancashire
Date
16/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Worst level of service for new customers! signed up 2 times and they keep cancelling without any notification. Called about 4 times and every time staff are rude and unapologetic. Very disappointed but glad this happened now before I could join them.
Reviewer
Kathy
Location
Wales
Date
28/02/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have been with Nowtv fir over 3 years. The speeds have been a bit dodgy the past 3 months but that it to do with the Open box by my house. Customer service always helpful and friendly. No issues whatsoever
Reviewer
Ingrid
Location
Leicester
Date
19/02/2021
Comments:
Never paid the cashback and constantly being cut off from the web. Customer services a complete farce.
Reviewer
Colin Moull
Location
Kent
Date
19/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Ordered Nowtv broadband to replace Sky. Was not told it cannot replace Sky because Sky provide a 4 ethernet connection hub but Nowtv only provide a 2 ethernet connection hub. So broadband being cut off today, I have to choose to lose 2 devices, Digital TV, Nowtv, Sky or Computer. I really could have used a little information/warning before ordering, that their hub was a really basic model and not compatible with the service they are replacing
Reviewer
neil
Location
Hampshire
Date
18/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolutely shocking - waiting 12 weeks and still no broadband. has been set up 3 times and then cancelled after 48 hours. no ownership in NowTV. avoid at all costs.......
Reviewer
BT Sky
Location
Derby
Date
28/01/2021
Comments:
Connected today, no broadband or TV. Customer service kindly told me I shouldn't have used now tv broadband as it's useless and I should cancel and go onto Sky !!
Reviewer
Andy blue
Location
dorset
Date
24/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totally unreliable broadband speeds are mega slow and the modem is junk and customer service is out the window rude they dont care give you a load of mouth unhelpful there is no were to report them to cos they own the company that you do report them to for a disgraceful bad management company every p.s its sky also owed explains a lot dont take broadband out with them u will regret it when something goes wrong and it will
Reviewer
Gagan
Location
Warrington
Date
14/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One of the worst decision I made to choose NOW Broadband.
I am a Key Worker for IT company and they made my days worst. very slow speed, poor customer service, now resolution till now. Don't go with their cheap pricing deals.
Reviewer
Tracey Stuart
Location
London
Date
11/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have NOW TV wifi installed. Which necessitates a landline. They said they would send an engineer, but hey never did and when I called, I was told they had already hooked it up. Not! They then sent out a BT engineer a week later and got it working.
I got my statement and there were about 30 calls made to Angola. The date of the calls happened between the time of the first installation date (when the line wasn't working) and the second installation date (when the line was sorted correctly).
We obviously wanted the call charges taken off and NOW TV escalated to their manager and came back w an offer to take £10 off the bill! Why in the world should I pay for calls that were made by someone else when the line was not functioning.
All of this took literally hours of calling NOW TV, waiting for one person after another and that's their resolution?
Reviewer
Andy
Location
Northampton
Date
29/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
So bad with the outage yesterday and no information about it until today. No apologies, Also they are underhand in tricking people into extending contracts to reduce prices they have mandatory increased. I’ll never trust them again and am leaving to go elsewhere. I hate them !
Reviewer
Steve
Location
Luton
Date
22/12/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I can't fault NOW TV Broadband. After reading some of the other reviews and getting my date delayed by 1 week with an OpenReach issue, it turns out that it actually was an OpenReach issue. I spoe to NOW a couple of times, very quick to answer once you go through the Option 3, Option 1 answer message. Very polite staff, apologetic and contacted me to say they had heard from OpenReach and confirmed the switch on date. OpenReach arrived well in time, connected to the OpenReach socket and didn't have much of a signal, so the engineer put a new socket in within 2 minutes and I instantly got great coverage in all rooms with no lag whatsoever. My son started downloading his PlayStation 4 updates and games, we went out for an hour and came back and all was downloaded. Can't fault them to be honest, right from the start they've been consistently extremely polite and very helpful. I've got the 38Mb/s fibre broadband with landline and for £23 per month on a 12 month contract, they are cheaper by far than any other. 5 stars all round from me.
Reviewer
Frack
Location
Kent
Date
09/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched online to NowBroadband from Virgin, then Virgin called us with a better deal. Cancelled the contract with NowBoradband within the cooling period.
However, they kept taking direct debits for 4 months and after spending hours with their useless customer service team on the phone, will still now refund our monies. Haven't even been connected to their service. In my opinion: thieves - stay away.
I recommend switching between EE and Virgin every 2 years to keep on good deals. Both have better service and speeds.
Reviewer
LockerbieLass
Location
Dumfries
Date
08/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Now tv have consistently failed to collect direct debit payments. After 6 months of this I eventually changed bank accounts. Today they have collected their payment. For the last few months the Internet stops working for upto an hour around midnight. Ive been fobbed off with 'System updates' 'denial' 'manager to call you back and 'You could always go elsewhere'. Its frustrating, the website is as friendly as a hangry guard dog, the line check useless! It needs working internet to test line issues, so if there's no Internet connection, it cant test anything! getting in touch with them takes the tenacity of a bounty hunter & the realisation that you need more magic than Disney to get a phone number out of that website & instead have to Google 'Speak to human NowTv'. Once you get through, the staff are good its the crazy Nowtv frame in which they work that is the issue. Nowtv don't do good will,apology or rectify mistakes permanently. The same issues happen each month. Tonight Internet went off at 23.54. It finally came back on at 00.44. Tomo I will battle to contact them again, they will in turn show me these actions are the definition of insanity. Time to change companies.. Id recommend teasing that hangry guard dog with a big steak a better idea than choosing them as your Internet provider, dont do it!!
Reviewer
Finn
Location
Worcester
Date
04/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We're on the basic 'brilliant broadband' package, having just moved into our first real apartment after uni. My partner is a key worker and I run a small business from home (due to the pandemic). I knew going in that the speed was less than average, but for our needs, would be adequate. And it would have been adequate, if we were getting the 'guaranteed' speeds. The package promises 11mb/s with a minimum of 4mb/s. Instead, we consistently get 0.7 mb/s. Thank god for unlimited mobile data, my hotspot is infinitely more effective than their broadband. An engineer was sent out to fix the problem to no avail, and trying to contact customer support is a nightmare - like they deliberately go out of their way to prevent you calling. We've been with NOW TV for less than 2 months and are already switching. Save yourself the hassle and go with literally anyone else.
Reviewer
P
Location
London
Date
27/11/2020
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
No idea how this lot make any money. They've installed two lines for us at separate properties, including a brand new copper pair at the second, entirely free of charge. Broadband is reasonably fast and cheap, and on the new copper pair download speed, latency and packet loss are all good. Customer support is UK-based and pretty helpful.
Reviewer
Charles O
Location
Southeast of England
Date
16/11/2020
Comments:
After two years of a decent service, my internet speeds began to deteriorate from around mid-2020. By autumn 2020 it's unbearably slow, so I call NOWTV to complain. And what do they do: blame me for 'too many devices connected'. I have had exactly the same number of devices connected to my router the whole two years with no problems at all, and three-quarters of devices on my network are passive switches and sensors. Time to find a new provider; the £2-3 extra cost elsewhere will absolutely be worth it.
Reviewer
Marilyn
Location
Wirral
Date
16/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It took me 2 months and I am still in the midst of a long process getting back my refund with them. After purchase, the box cam very quickly but there is no internet connection on the day it suppose to go live. Waited for 5 days, customer service is very poor with a lot lapses in communication. Get different instructions every single day and none of them works out as promised. Cancelled on day 5, and thought that was it but no. a month later and our refund is still not with us, called several times again with different instructions, message and timeline. Asked us to wait another month and we will get a full refund. Mid October, sent an email to charge us for early termination fee, which is more than the broad band we subscribe to. So without using their data once, i was charge the first month and now issued another letter for an early termination fee when we cancelled within the cooling off period. Called again several times, again different messages. Reassured us that is an autogenerated email and don't worry about it. Refund will be done in November. November, not surprise we got charged AGAIN. We are fuming by now and the customer services are just completely unreliable. Called again this morning and hope to get all the money refund in next few days. But this again, might be one of many promises that they can't keep. I just want to cut this relationship with nowtv asap. Wasted a lot of our time and causing significant inconvenience. Took me 2 months to decide to put it here, hope to save you from your time and unnecessary stress.
Reviewer
Sharon Campbell
Location
New Malden Surrey
Date
09/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish I had read this before signing my mother up to Now Broadband - useless speed - dreadful customer service and no way to speak to a supervisor - BT is 5 star by comparison and they were pretty dreadful!
Reviewer
Kestrel
Location
West Midlands
Date
08/11/2020
Ratings
Speed
3.00 stars
Comments:
Useless. Had ordered Now Broadband package, BT Openreach engineer never turned up. I was at home all day and they couldn't be bothered to just knock on the door. Hiding behind the excuse of a missed phone call. Usually you're told to make sure someone's home on installation day. Now Broadband have been absolutely useless. For weeks I've had to chase them up for another engineer appointment. They said they would resolve the issue. A couple of times I was told a new installation date had been booked - lies. Apparently they were waiting for further advices and no appointment had been booked. When I confronted them about being lied to, the worker claimed there had been errors in the system for booking the appointment. Nearly a month later, they drop a casual email stating that my order has been cancelled. Hiding behind a vague email, not bothering to phone me to address what the underlying issues for cancellation were. I have stressed repeatedly to them that I have a lot of back log and I need the broadband installed ASAP. Too much miscommunication within their own organisation and staff are giving out mixed messages. Keep having to wait for 72 hour updates and in the end you feel that you are constantly chasing them up and they barely have the time to ring you. Really disappointed.
Reviewer
Toni
Location
Bristol
Date
05/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible service. Not worth saving pennies, go with talk talk. I chose this due to non-contract, as someone who moves house every 6 months. Not worth the £60+ installation. Engineer date delayed by one week. Then, delayed activation by 3 weeks, cannot contact relevant teams directly have to wait for a call back by 'tier 2'. Waited three weeks, received no phone calls. Received a text saying to call back generic NowTV number as they tried to contact me but couldnt get through. Was informed my order was cancelled. They cannot confirm why, they presume it was previous tenant. I think It was Now TV. Generally customer service is diabolical and have zero information. I was told I'd have to re-order, if you look at timeline you'll imagine that's another 4 weeks, while having to work from home :) Don't do it
Reviewer
ElaineRamsey
Location
Warrington
Date
02/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst broadband EVER, continually loses connection ,no customer service whatsoever,leaving asap as fed up with no service.
Reviewer
Mike
Location
Altrincham
Date
29/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just joined them this week. Setup was on time. But quickly found the router would not cover our terraced house. Then the line keeps dropping every hour or so.
Customer service tells me the signal will get better over time... er how? So they have lost any trust.
Am now extremely unpopular with kids.DO NOT COME TO NOWTV land. It is as bad as it sounds.
Reviewer
Katarina
Location
London
Date
27/10/2020
Comments:
I know the deals sound tempting but please avoid avoid avoid! £2 extra a month with anyone else is truly worth it:
The engineer came around to install my phone line and said I was meant to have WiFi the same evening - 30 days later I still had no internet.
I had to ring customer services once a week to get an update, every time they just complained about OpenReach being the problem and that they could do nothing to help. Each time I was promised someone would call me back with an update - I received nothing but crickets.
Every two days NowTV would instead text me, stating I would get an update in another two days - same text, never an update. This just kept rolling on without zero indication that the problem would ever be fixed.
I cancelled my contract after a month of no action on this issue but I didn't receive confirmation until two weeks later that my account has been closed..!
I quickly signed up with TalkTalk and in less than two weeks TT has managed to send an OpenReach engineer to identify the problem and now BT is coming to fix my line this week. That easy huh?
NowTV said I could potentially qualify for compensation - of course, any of my requests about this have been ignored :)
NowTV, stick to video streaming please, you clearly don't know how to offer decent broadband service.
Reviewer
Rachael
Location
Shropshire
Date
26/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Maybe very cheap but reliability and speed is awful constantly dropping out very disappointed not renewing with them now my contract is up.
Reviewer
Disgruntled of Middx
Location
Harrow
Date
25/10/2020
Comments:
AVOID, AVOID AVOID!! They lure you in with attractive offers at discounted rates, but what's the point if they can't deliver your broadband on time. Absolutely appalling customer service. These shysters provide connection dates then renege on them. If you want a bunch of clowns masquerading as broadband providers who mess you about, fail to call back with updates (despite promising to) give you misleading information, are truculent, surly and downright unhelpful and leave you hanging in the breeze, then these are the guys to sign up with. However, if you require a competent company, who will stick to the advised connection date, I suggest you look elsewhere. The only saving grace is no contract. I shall be changing provider tout suite. Honestly, save yourself the hassle and take your custom elsewhere. No matter how competitive their rates appear, no service is no service, and is consequently no use whatsoever.
Reviewer
brenda hula
Location
BRISTOL
Date
09/10/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Comments:
after a bereavement I changed to your broadband. Your people were so caring & helpful. After a glitch installing it by only a couple of days all done really well. Just heard I will receive £75. for the delay. Such a surprise .how can anyone complain about your service. Not me so far.
Reviewer
L.Gillies
Location
Edinburgh
Date
08/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Absolutely appalled by the service my parents have had. Despite calling 4 times to customer service problem hasnt been resolved. Promised call back from customer service. Still waiting 4 months later. Would avoid using this company for broadband.
Reviewer
martin weaver
Location
scarborough
Date
04/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
slow and keeps dropping out
Reviewer
John
Location
London W13
Date
02/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Creeps along at the speed of sludge when connected, which it very often isn't
Reviewer
Pam
Location
Dunstable
Date
21/09/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I have NOW tv's Fab Fibre broadband with a guaranteed minimum speed of 36mbps. Although they tell me repeatedly that the speeds they are getting are between 28 and 36 the fastest I have ever had coming into the house are 20 (and that only ever intermittently). The usual is between 2 and 18. Rubbish.
Reviewer
Julia
Location
London
Date
15/09/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband speed is absolutely abysmal. The connection drops constantly and makes it almost impossible for two people to work from home at the same time, which is not ideal at the moment.
Reviewer
Martin
Location
Birmingham
Date
14/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute circus.
They sent contractors to set up my line, only for them to tell me that my house couldn't get broadband atall. (They were wrong!) Customer service then confirmed that my house wasn't set up for it (again wrong). I cancelled the broadband, and then a week later a different engineer turned up out of the blue (without NowTV telling me they'd booked or sent one). This engineer said he could in fact set up my house, and that they'd sent third party contractors to do the work who didn't know what they were doing.
I still haven't received a refund for the 'set up' fee.
-They cant even be bothered to send qualified people to set up your broadband.
- Customer service, you have to spend ages trawling the website to find a number.
Reviewer
Martin Dowland
Location
Glossop, Derbyshire
Date
11/09/2020
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Provision over the past year has been very good, with 14mBs download and 1mBs upload on average. Renegotiation of the deal was required as renewal cost was a steep rise. A pity they did not offer their best price in the first place! Your offer was not as good as I negotiated with NOW Broadband. Why is that? Pricing seems a bit of a mystery and your service is not necessarily the best/cheapest.
Reviewer
zngy
Location
london
Date
10/09/2020
Comments:
horrible customer service. staffs are very inpatient. we should have done some research before choosing nowtv, just found out many customers share similar experiences as mine with Nowtv. over 5 weeks without internet. every time we call they blame openreach.Be wise guys, do not choose Nowtv!!!
Reviewer
robert95j
Location
lancaster
Date
08/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
awful service, no broadband for 3 weeks, having to ring 5+ times for total non answers blaming openreach, was told every time someone would be in touch but nobody ever was, but hey, at least i was told i would be compensated right? wrong, when enquiring further about the compensation i was told i wouldnt be getting any and my account specifically was denied this, absolutely shockking especially with people working from home and having wifi is vital for this to work. and to top it all off theyve charged me 5.68 for calls i didnt make. do not go with this company, absolutel d***heads
Reviewer
Aberman
Location
Swansea
Date
05/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse broadband provider I have had and I have had most of them. I keep changing to get a better deal and NowTv was the cheapest in a June 2020 when my last contract with TalkTalk was up. I wish I hadn’t left TalkTalk. Why change when there was nothing wrong. My speeds have continually been lower than NowTv guaranteed, I have contacted them and tried a variety of alterations as they suggest, but to no avail. The internet freezes, trouble watching Netflix, etc. Really fed up and pending the early fees I have to pay, I intend to leave them very soon.
Reviewer
Frederick Grover
Location
Sawbridgeworth,Herts
Date
03/09/2020
Ratings
Satisfaction
3.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Broadband is reliable and hasn't yet let me down. Speed is OK and get what you pay for. Only problem is the range and I have had to fit a range extender to get to rooms outside the room the Broadband hub is situated.
Reviewer
jonnyb
Location
Belfast
Date
01/09/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Range of WiFi router is terrible. I'm in an apartment and speeds in one of the bedrooms are negligible. Customer service is OK, although problems often take a lot of explanation and are relative to other firms slow. I've decided to cut my contract a couple of months short due to being dissatisfied.
Reviewer
Edgar
Location
LINCOLN
Date
29/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
vodafone broadband absolutely useless. Never choose. Used them for 5 weeks. All 5 weeks i not seen broadband speed as was provided on contract. The reason was that they fixing tower and uknown when i get broadband. I decided to find other provider. Call them explain all and canceled. All was agreed. After 1 week they sending me final ugbill £245 for 12 months. To get in touch right person takes you 3 hours. Vodafone manager happy to cancel all whats happen and after 5 days i have email with outstanding balance again. This hapen 4 times. Please never use Vodafone Broadband.
Reviewer
Elizabeth Bull
Location
Worthing
Date
23/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
They have left me without home security as the NOW router is not suitable (too weak) to run system and I should never have been told if would not affect my security system at the time of sale despite me going into detail at the time with the salesman at NOW. The cost to sort this is in the many hundreds. Money I do not have. They have taken no responsibility at all. I’m a single female with a panic button due to previous threats hence the security. I have been fobbed off constantly. The speed is very irregular despite having the most expensive super fast broadband package. I can’t even get NOW TV . Customer service don’t have power to sort. I am vulnerable in my own home, paying through the nose for irregular broadband. and now I am going to have to pay for a specialist to try and sort my security system. Totally appalled with the company. Letter sent to Head Office. No response.
Reviewer
Gerry H
Location
Durham
Date
22/08/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After nearly 2 years. We are in the process of changing to another supplier. All I will say is if you are thinking of Broadband look else where. After 2 years we are giving uo with them. They have little or no interest in providing a reasonable service.
Reviewer
leanne
Location
manchester
Date
21/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have used Now TV for broadband for just under a year now, issues with the connection. failed engineers.... months without speed... its that bad we cant even watch a film with nothing else connected it just buffers... been emailing for months still not sorted.... rubbish company.... offered £15 compensation for months where i had no broadband and was paying £18 a month.... going to take it further now as they are very unhelpful and take over a week or 2 weeks to reply
Reviewer
R
Location
London
Date
20/08/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Used this website when looking for a new supplier and the reviews almost stopped me from going with NowTV - would really urge everyone to take these with a massive pinch of salt as people typically only leave reviews when they are upset! My experience so far (around 3 months) has been absolutely fine - customer service has been quick and helpful, the speed could be better but is absolutely sufficient for daily use even with loading videos/ movies/ streams!
Reviewer
Jonathan
Location
Aberdeen
Date
16/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
I originally signed up with NOW Broadband as they offered the best value deals, but as I've discovered that comes at a cost. I have no issue with the broadband speeds, but I've had several issues with service drop outs. After line tests they have insisted on having an Engineer access my property at great inconvenience even though the faults have all been at the exchange.
A few weeks ago I received an email telling me another supplier had requested to take over my line. I immediately phoned them and told them this was a mistake and not the case. I was advised they would put a stop on the line transfer and I'd receive an email confirming when this had been done. No email was received, so I called them back again. I was given no explanation as to why the stop hadn't been actioned, but they would deal with it straight away and I was assured my phone line would not be cut off. On Friday my phone line and Broadband were cut off! After numerous phone calls (you have to go through the same set of security questions twice every time and they have a habit of cutting you off when they try and transfer you) I've been told my only option is to sign up as a new customer again - which will take 14 days. Also, my phone number of 26 years has been deleted and I can't have it back! They have accepted they should have actioned the 'stop' on the line transfer but just didn't bother, so tough luck it's too late now!!!!!
I now have no phone and Broadband for at least 2 weeks during our 2nd lockdown in Aberdeen.
Don't be tempted by the cheap deals, they're hopeless!
Reviewer
Dan Allen
Location
Dundee
Date
15/08/2020
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have been a customer of Now Broadband for a couple of years now. Besides there being a couple of local faults, I have not had any problems with service. Although having said that the signal can be rather slow at peak times.
After my initial contract was up I renewed but phoned and got a far better deal than I was quoted online. I pay £17.99 a month for standard broadband. Should have been £25.
My only criticism is of the modem it's self, it only has two Ethernet ports.
Reviewer
Lauren
Location
Gwent
Date
13/08/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Purchased NOW broadband and the whole experience from the start has been great. Broadband went live on the expected day with no issues at all. I live in a property that has the downstairs area in a basement so I wasn’t expecting much but to my surprise I get full WiFi signal every room of my house.
So pleased, great service
Reviewer
MP
Location
Worcs
Date
10/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Signed up with Now broadband this morning and requested to keep my landline number. I then received an email from them stating that they had chosen to change my number! GRRRRRRR!
Tried to reply to email and also respond via various online contact forms and complaint forms, but no response.
I have decided to cancel contract and will look for better contract with existing supplier, on hold to Now cancellations team as I type.
Reviewer
mike m
Location
kendal
Date
06/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolute garbage, near impossible to contact. constant weak signal right through house.
Reviewer
Tim baxter dore
Location
Keighley
Date
03/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
literally don't understand how now tv have the cheek to charge you for this. My old dial up Internet was quicker and more consistent than this. Absolute load of **** don't waste your money or time as that's all you'll do waiting for something to download.
Reviewer
Dan
Location
Uk
Date
03/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wouldn’t even give them a star, shittest broadband ever slow as fuck shit customer service want a refund
Reviewer
Noel
Location
Newport
Date
01/08/2020
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Overall satisfaction is down one star due to my telephone number not being ported,i am not that worried as i only have calls telling me "i was involved in a accident".Been three weeks with Now and to be fair everything they said has been done,apart from the number porting.Good consistent speeds and no drop outs,router sent out when they said,engineer arrived when they said and 2.5 meg off my max speed so very happy with the service so far,i hope this continues.
Reviewer
Fitzy
Location
Liverpool
Date
28/07/2020
Ratings
Customer Service
2.00 stars
Comments:
Absolutely terrible! We moved from Sky, thinking that it would be the same service but a lot cheaper (sister company). How wrong we were. The speeds are usually below 15mbps and it regularly just stops. We had a visit from an Open Reach engineer who said that we'd never get higher than 44mbps which is lower than the guarantee but we decided that we'd cope with that so we accepted a new hub. The new one is worse! I was told that if the new hub didn't resolve the issue I could leave without penalty. When I rang to leave I was told that I was lying when I said that I was told that I could leave without penalty and they would have to listen to the phone call. They still haven't got back to me after a week. Meanwhile, we're all using our phone data and have to get used to streamed TV stopping and starting. Customer service staff are very polite and friendly but they don't actually do anything. I'm not holding my breath for any of this to be sorted out soon as it's already been going on for a month. Whatever you do, don't use Now TV for broadband!
Reviewer
Ross
Location
Yorkshire
Date
22/07/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have used Now TV for broadband for just under a year now, they have been very consistent with the download speed and I have had no issues with the connection. Compared to Vodaphone who were worst than useless Now TV have been easy to deal with and reliable.
Reviewer
Peter Sharman
Location
Sheffield
Date
22/07/2020
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Comments:
I recently signed up to transfer my broadband and phone package to Now as my package with another company was near the end of the contract. I had a couple of concerns that I needed answering. I telephoned Customer Service a spoke to a lady called Veronica. She was courteous and listened to my concerns and because all the details were not displayed on my account she arranged to phone me the following day. Further investigations were needed and a she was on days off and an intervening weekend she phoned me on her return, as arranged and my issues were cleared up.
Veronica provjded outstanding customer service and is caring and cheery in personality.
She is a credit to the Company.
Hopefully once my service begins it matches up to the consideration I have received to date.
Reviewer
Michael Kirk-Smith
Location
Bristol
Date
22/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Literally the worst consumer experience I have had. 3 failed engineer appointments left us without broadband for 1 month, during lockdown! And all I was offered was £15 off my first bill.
Save yourself the hassle and don't bother.
Michael
Reviewer
Georg
Location
County Durham
Date
20/07/2020
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Kept losing signal,changed providers when contract was up Now took next months payment in full and owed me three weeks money back got told I would have to wait till the following months payment was due then they would return money owed 4weeks on and still waiting for my money back.
Reviewer
vaughanpaulbellman
Location
Blackpool
Date
14/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolute and utter garbage. I had to dismantle my telephone socket for the connection to be made, fitted it yesterday ,todauY I find that the phone calls are being screened, i.e. press 1 to tallk to the person calling. Called the help centre, they are as bad as SKY to get to talk to someone,they then left me on hold, and then cut me off, phoned again, "we can,t do anything" what a complete and uttershambles, no wonder they are so cheap
Reviewer
Emma
Location
Gloucestershire
Date
13/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Run a mile and don't bother. I haven't even managed to get my broadband connected and its been two weeks since the engineer came out. The customer service agents have no idea what they are doing and no one helps you. DO NOT USE THIS PROVIDER.
Reviewer
Jonathan
Location
Fareham
Date
12/07/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I've been with several providers over the years, ntl, then virgin, BT, etc. I've been with nowtv broadband for a year. I don't understand other people's issues, I had no problem contacting customer services in the first week, and an engineer was sent out in 3 days, who found my issue was wiring in my house, and fixed it free. The price is excellent, I've no issue connecting 8 devices to WiFi all over the house, and speed is as promised. Yes, twice over a year the signal dropped out, but both times it restarted within a few hours, and this happens with all providers from time to time. I'm most happy.
Reviewer
David Thatcher
Location
Radstock
Date
12/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have been with now broadband for nearly a year,and as my contract was coming to an end,and they were increasing my price from £25 to£40 decided to leave.
I sent them a separate email(no reply) and took the appropriate action 10 working days before the end, I changed to Plusnet,and as expected,everything turned up on time,internet speeds were faster,and the Router was much better spec.
So far so good,until I checked my online banking,only to find a pending charge for £40-97 on my app.
I contacted Resolve,and raised the complaint,which went through and NOW TV replied with apologies,said it was an error,and they would monitor it and get a credit through! That was the 6th July,,I looked at my statement again on the 8th July,and sure enough the £40-97 had been taken out???????
As it is taken off your debit card,not a direct debit,you cannot stop it with any ease,so despite a further two complaints through resolve I still have had no correspondence or refund!
Do NOT use this company(Sky owned)
Their speeds are erratic,their service to customers is to be polite rubbish,and as far as I am aware,the only broadband provider to take it from your debit card rather than DD as all others I have ever dealt with.
Reviewer
Emily
Location
London
Date
10/07/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Have been with NOW broadband for over a year now and haven’t had any problems at all. Decent speed, decent price and reliable. Would recommend.
Reviewer
J McCusker
Location
North Lanarkshire
Date
09/07/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I'm coming to the end of 18 month contract and can't wait to leave. My main gripe is the pathetic wifi signal and lack of ports with the router. Also fed up with Internet dropping out. I don't bother calling about it because customer service leave a lot to be desired and it eventually comes back. I could live with that but not the rubbish router. Bradband speed OK most of the time.
Reviewer
Matt K
Location
Ipswich
Date
06/07/2020
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have real problems with getting any kind of advertised speed for my Broadband; but now I now have 30+GHz after changing some router options.
The promised speed is 36Mbps and I was getting around 1.9Mbps to my laptop. I spoke to NowTV support and they got a BT engineer out to check the speed for me within 4 days (I called on Friday, he was here Monday). The BT guys check the speed going to the router, and it was 36Mbps as advertised, but the speed quickly dropped off the further I was away from the router... literally in the spare bedroom, around 15 meters, the speed went down to 1.9Mbps. So.... I tried moving the router, that didnn't help much; I tried moving my Laptop, I got around 5-6Mbps now that they are around 5 meters closer. This is obviously really bad for working from home, so I started to investigate the WIFI settings on the router (don't do this if you don't know what your doing...); and I now have 34-35 Mbps after disabling the 2.4GHz connection and only using the 5Ghz connection.
So my conclusion is that the Routers the NowTV use are a bit s**t as they don't handshake to the higher GHz by default; but to the 2.4GHz.
FYI I changed the following options on the router... I take no responsibility if your break anything. Do at your own risk....
In a browser, goto the http://192.168.0.1
The username defaults to admin
The password defaults to nowtv
Goto the Wireless
Goto 2.4 GHz wireless settings
Unchecked...
Enable Wireless Access Point
Enable WPS
Allow Broadcast of Name (SSID)
Synchronise 2.4GHz and 5GHz Settings
MAKE SURE YOU UNCHECK Synchronise 2.4Ghz and 5Ghz Settings. If you don't you might end up not being able to connect to your router.
Hit the Apply button. The router will restart the connection, and you can now do a speed test. You may have to check that any old devices can still connect; as not everything will be able to connect using 5Ghz.
Reviewer
KingPin
Location
Guildford
Date
04/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
I was promised a minimum speed that has not been delivered and is looking more and more like it never will be, even though my last ISP managed to do so.
They changed my phone number without telling me and without my consent even after promising me it would not change. Incorrectly billed me and the list goes on. The only good points so far is their customer service is pretty quick and they do try to be helpful. Also the reliability is quite good.
Reviewer
Dawn
Location
Ilminster
Date
29/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID - I live in a small bungalow, I cant get a signal in half of my home. Now TV offered me a small credit and advised me to buy a wifi extender, never needed one with my previous provider
Reviewer
Eleanor
Location
Hastings
Date
20/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I’m paying £30 per month for super fast broadband, yet I’m writing this review on my phone using 4G because I have no broadband signal. Yet again. I am heartily sick of paying out for a ‘service’ which fluctuates between unreliable and non-existent.
Reviewer
Paul Smith
Location
North Wales
Date
19/06/2020
Ratings
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Avoid these idiots at all costs. Don't do direct debit so you pay by card and they keep taking extra payments. Contacting customer service is a joke.
Reviewer
val
Location
UK
Date
14/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
IMPOSSIBLE to contact CUSTOMER SERVICE.
Now are ok until something goes wrong. Avoid them or suffer stress.
Reviewer
frustrated
Location
wolverhampton
Date
09/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
Go somewhere else.
i joined now tv paid my £5 and waited for the router to arrive. No router ... phoned now tv who confirm a problem and order did not go through but they would order again for me while on phone - great all gone through. then looked at my bank statement and payment has been returned - once again on phone - oh so sorry again promised to look into and call me back well no surprise i am still waiting for the call. I have now joined Plusnet and am more than happy.
Reviewer
Dmitrijs Oginskis
Location
Lincoln
Date
05/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
errible
I only use their broadband and several times every single day their services are down for few minutes, sometimes up to 20 times a day, sometimes up to 5 times per hour. It's been getting worse lately. It's absolute nightmare when you're working from home using remote connection. Please consider choosing another service if you need anything resembling a stable uninterrupted connection.
Reviewer
K Boyle
Location
Blackburn
Date
01/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Steer clear!!
Disgusted with the level of customer service from NowBroadband, I signed up at the beginning of May and had a 3 week initial wait for installation, it’s a busy time with everything going on so that’s fine, the technician never turned up. After ringing I was told the technician may have activated the line from off site and should plug in the broadband box and wait until midnight for the internet to kick in. No such luck.
The day after I rang up to be told there was a delay on the line and someone would be in touch in 3 days to sort it, nothing.
I rung up agin on June 1st to be told there was a minimum of 3 weeks AGAIN before a technician could come out on the 21st June and that the initial activation was not carried out because the technician could not gain access to my property which was a load of tosh and an easy way out for the provider. I had stayed in all day and live on a main road, very easily accessible if he had actually showed up, which he did not. Terrible service and no contact from them when they said they would call and fix the problem. I cancelled the order on June 1st because a 2 month wait to get broadband is ridiculous. Stay clear, not at all worth the hassle and after all the messing around I am still without broadband, go elsewhere and save yourself the time and hassle of dealing with NowBroadband!
Reviewer
R richardson
Location
Immingham
Date
30/05/2020
Ratings
Customer Service
3.00 stars
Comments:
Honestly had dial up Internet faster and it cuts out all the time AVOID
Reviewer
Mike Clarke
Location
Hertfordshire
Date
26/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
One problem with using the internet for so much is that it needs to have enough bandwidth for several things at once! So we decided it was time to upgrade the internet. We went onto a popular Meerkat-fronted comparison site and settled on NowTV Broadband. They set a date of 21st May for a switch over.
We realised that, in for a penny in for a pound, it would make sense to upgrade to their super fast broadband. So we called on 15th May, a week after signing up, to ask if we could upgrade to an even faster package. We were told to ring back after the connection went live, to make the change.
The day of the connection change came and went with no switchover. The following morning we called again, to see what was happening. We were informed that it was being dealt with, that the change would happen in the next few hours. We were assured that our current connection wouldn’t be switched until after the new connection was ready.
A few hours later the internet and telephone lines cut out. We installed the new NowTV box and nothing happened.
We called back and were told that there was a problem. We were given no details on when it would be resolved, or what the actual issue was. We were told a manager would call us back at some point. The customer service agent couldn’t say when, simply gave a date 3 days later by which she ‘hoped’ a manager would be able to call us. They said the problem was showing as flagged on their system as being explained to us on 15th May. When asked if they could review the recordings of that call, they said they would not and refused to give them to us but admitted they existed.
We then called our previous provider and asked if there were any problems with them or with Openreach (the vague reasons for the problem we were given). An engineer assured us that there was and should be no problem.
No other contact from NowTV was received. No internet connection came online.
This morning we have called twice and both times have been given different information, which doesn’t match. We have been told that we will be called back multiple times, no calls have been forthcoming. They have refused to confirm these issues. When asked for information on how to check the fault with Openreach we were told to google the number and when it was explained that not having internet made this more difficult and asked for the number we were told that due to GDPR we could not be given a number, despite it being in the public domain.
We asked to make a formal complaint. We were told to go online.
Times are tough and they are obviously working under strain. Technical difficulties happen. The tone and support from NowTV has made it impossible to feel reassured that I will be able to work effectively. They indicate it could be up to 10 days before the fault is corrected. This is despite the two week period between signing up and the connection coming online. It has also been over a week since they claim (erroneously) we were informed.
Looking on NowTV’s own forums reveals that this exact issue has happened countless times before. Each time they have blamed other companies but been ultimately responsible. On occasions it has taken them more than 16 days to resolve the issue.
In the meantime, we are stuck with no broadband, no telephone line, and no clue when we will be able to even know when work can resume.
They have now said that they would escalate the problem to 'Tier 2' and call us within 72 hours. It has been over 100 hours since then. Still not a single call or email. No apology.
I’m not on the frontline but I value my work and I want to look after my clients. In these times isn’t fulfilling internet contracts, or at least being prompt and active in resolving issues, a basic moral duty?
Reviewer
Laura Thomson
Location
Glasgow
Date
24/05/2020
Comments:
Really terrible experience with Now. I authorized a change to Now a few weeks ago and was told this would go ahead on 28th May 2020 and router would be sent out. Have had an external fault on my phone line and phoned existing supplier for repair and also asked them about the transfer in case this was the problem. They advised me Now have cancelled the transfer. When were you going to tell me?. I have renewed with existing supplier and sounds I had a lucky escape if this is your customer care.
Reviewer
richard staples
Location
Robina, Lanjeth
Date
21/05/2020
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor reliability and speed, despite my best efforts and those of Openreach to sort the problems!
Reviewer
ANDREW COPLAND
Location
Eastleigh
Date
21/05/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
NOW TV reports 40Mbps download speed but broadband.co.uk reports 13.06 Mbps. After phoning NOW TV it sped up to 40Mbps on NOW TV and 19MBps on broadband.co.uk .
Reviewer
Charlotte banks
Location
Chesterfield
Date
19/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Highly unreliable broadband with poor service. Worst customer service ever received. Today I called up about a broadband issue. Turns out my hub isn't working, and they aren't going to do anything about it for 5 days. They said my broadband is 'not their problem' and I'm set to lose a week's wages as I can't work from home now. This last happened 3 months ago when I couldn't work for a week. They offered me a tenner as compensation....
Reviewer
Chris G
Location
Bristol
Date
18/05/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Probably the worst experience I've had with an internet provider. I normally avoid cheap deals with bad reviews but took a gamble this time, I wish I hadnt. We have had poor service since the start of contract and when contacting customer service, they tell us that they are providing the minimum contract speeds so nothng they can do, even if we are not receiving those speeds. My partner and I both need internet for home working currently, but we cannot both access at the same time. This has caused all sorts of problems for viedo conferencing, but NowTV are not inerested and when contacted, they again said its not their problem. Avoid at all costs!!!
Reviewer
Sham
Location
London
Date
13/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I was worried about going with Now given all the people whinging on this site! Initially wanted to go with virgin but can't access them at the new flat, everywhere else was minimal 18 month contract. Bit the bullet and went with Now as could get a 12 month contract- have had no issues. Simple set up, fast broadband, arrived early and activated on the day it said it would. Would recommend.
Reviewer
Michael
Location
Richardson
Date
12/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband experience all round.
I went with now TV as the broadband package was the best deal at the time for a respectable speed of 35mbs.
Wi-fi has been intermittent and cuts out randomly crashing computer games and leaving tv shows buffering over the last 9 months. It cannot handle more than one device at a time.
Upon calling NowTV for technical support they said everything was fine with my network and told me to run a diagnostics test on their website but they did not know how I could navigate to it!
Upon asking about cancellation they said I would incur a cancellation fee of £30.
I've had internet with many providers and this has been by far the worst.
Reviewer
Amber
Location
London
Date
12/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I really regret having bought NOW TV Broadband. As we're currently working from home due to the virus, the internet is the one thing we desperately need working and for the last few months its given us nothing but grief. It's so slow that we can't even stream movies so I feel like I'm wasting money on tv subscriptions. I spoke to NOW TV over the phone and they mentioned there was a problem with the box so sent us a new one (customer service was actually quite good and box arrived promptly). But the second it arrived we had exactly the same problem. I originally chose NOW TV because I'd only have to pay £18 a month but its just not worth the money or hassle. I'd be happier paying more with another provider as long as it means we have a reliable internet connection. Please stay away from NOW TV Broadband, I wish I'd read the reviews before buying!
Reviewer
Subhan
Location
London
Date
11/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
AVOID AT ALL COSTS!!
Its very rare a company gets it so wrong and Now Broadband have got it terribly wrong! When signing up to the service I was aware they said they cannot guarantee speed and I remember that but the problem was the wifi signal. You basically can only get a good signal in the same room with nothing in the way. You can imagine in a house you can't get good internet in most other rooms.
Trying to get through to them was a joke and it took many attempts and ridiculous waiting times only to get cut off and then start the conversation again. Furthermore, no matter how many times I told them that it wasn't the speed they would feed me a line and keep testing the speed.
Finally someone understood and told me I needed to buy a booster. I though that was a joke because they were not providing the service. In the end it took several months and a third party regulator to get £25 credit after suffering 8 months of poor service.
So in conclusion, they may not give you a service, the customer service uses no common sense. they are ridiculously hard to get a hold of. If you want more proof there was a national news article of something terrible that happened because they have no common sense or sympathy. No willingness to try and fix things properly.
Reviewer
John
Location
Sheffield
Date
07/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I switched from Sky to Now Broadband a week ago, Sky had hiked their prices and and lengthened the contract to 18 months so time for a change. I cannot get fibre broadband in my village so standard broadband it has to be.
The switch over was very easy,kept my phone number, router arrived recorded delivery in plenty of time for start date, plugged router in at 8.30am on morning of start date and was connected straight away. Been going a week now and getting average speed around 14Mb which is good for my area.
The offer of £18 per month which includes broadband and all inclusive calls is a good deal and I am pleased to have taken this up. No comment on Now TV as I do not have it.
Reviewer
Matt
Location
Cardiff
Date
06/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband ive ever had. Rang them and they said the problem was the box. They sent out a new box. Now this box is causing more problems than the first. They have no clue what they’re talking about. Switching tomorrow. Pathetic LITTLE company.
Reviewer
Jay
Location
Northern ireland
Date
23/04/2020
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I'll definately be changing after contract up. Yes great value but i dont like the way they dont let you pay direct debit. My broadband totally off from this morning nothing from them on their website twitter fb disgrace. Yes its different these days covid 19 but not hard put out something just let customers know
Reviewer
Marion
Location
Howard
Date
21/04/2020
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
So far so good with NOW . I got myself mixed up when I left Vodafone and changed to NOW due to the Vodafone high prices and they wouldnt reduce them despite loyalty over several years. However put myself through purgatory trying to get my mobile changed to Tesco as NOW dont do mobiles. still not really sure what I an paying or what is included but the staff in Derry NI seem very pleasant .
So time will tell when I find out more ! I am 80 and drilled to not expect too much from the newish technology all around us. It was better and simpler 10 or more years ago.
Reviewer
Sam
Location
Bradford
Date
17/04/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
12 months after using NowTV broadband I will leave my honest review. After being with sky for 12 months I started looking at deals, cheaper the better. Its only 2 of us in a house so I'm not that bothered about speed. But after using it for a full year, how mistaken was I? The offer was brilliant, £18 a month, free land-line calls and 3 months of NOW TV for free. (used it to watch all GAME OF THRONES). It was a slow burn however as everything was sluggish, like a car losing power and needing a boost everytime to start. The speed is very very slow. Netflix, Internet browsing and general usage was terribly slow. Always freezing and could never get any help. I have now switched providers but I won't tell you who as I do not want to seem biased. Just saying they are fibre optic and it is really fast. Now the same deal is £33 a month!!!! LOL. Just to give you an idea of download speed, I tried downloading an update on PS4 which was 24gb,estimated time 24 hours. With my new fibre broadband, took 1 HR 20 mins.
Reviewer
Emma
Location
Kent
Date
16/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where do I start?! Applied online 18th November to move to Now from PlusNet, given a start date of 2nd December during the process. Order failed. Multiple orders subsequently placed, all failed. REPEATEDLY told useless staff issue needed escalating, REPEATEDLY ignored. Ombudsman utter waste of time (industry bias). Finally lost it and emailed CEOs of Now (Sky), BT Openreach, PlusNet etc. Issue resolved by BT Openreach who found an issue between two systems. Still no help from Now other than placing further order. On 11th February Now advised I was entitled to compensation for the delay (114 days from start to end). Bear in mind they didn’t bother to even attempt to resolve the issue, they are now stating that as the start date was not confirmed (it was, albeit during the initial order process and verbally by staff, not by email) I am not entitled to compensation. They subscribe to an ‘automatic compensation’ scheme. Clearly nothing automatic about it, clearly they think it’s acceptable to breach their own policies, clearly a joke of a company. Off to the equally useless Ombudsman again, and the press (having been told by Now that emailing others slows the process which is both ironic and a threat). Their broadband is absolutely nothing to write home about either. Just do yourself a favour, take account of all these poor reviews, they are poor for a reason. Go elsewhere. Honestly. Anywhere but Now. It’s just not worth the stress.
Reviewer
Harry Moss
Location
Macclesfield
Date
16/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hi there,
I signed up for the Now TV broadband package to go activate on Monday 30th March. Unfortunately it didnt go active. So I called to see as to why.
Tuesday 31st I was informed by a gentleman that my account querey will be pushed into 'teir 2' and I would be informed on Thursday 2nd April personally by himself.
I then called again on Tuesday to gain more information about what teir 2 actually is and also in the hope we may have received an update already. Unfortunately no update but a helpful amount of information.
I waited patiently till Thursday 2nd April as discussed. I received no phone call so called up myself and spoke to someone else who informed me that he will personally contact me on Sunday 5th to provide me an update.
Again, I waited patiently until Sunday. After receiving no form of contact by 4pm, I once again called myself. I spoke to a woman who informed me that we're unlikely to hear anything today due to a lot of openreach' branches being closed on Sunday, not to worry thats understandable. I was then infromed it will most likely be Monday 6th April and if theres any update then the relevent team will inform me.
Monday 6th I called again. I called with limited hope, expecting to hear the same old "im sorry" however upon speaking to the gentleman I was informed that they're looking to activate my wifi on 15th April. It also seemed like the gentleman was unsure as to why I havent been told about the date already, almost as if to say, the lady on Sunday could've informed me of that date.
I left the phone call thinking 'Great!' Not becuase I've been given a date but because someone has finally given me some information.
To be honest, I was not best pleased with the date given. I've paitently waited for a week to be told you've got to sit staring at a wall for another 10 days. As I said to the gentleman, this is a bit of a piss take from my perspective. I was recommended to Now TV from a friend who complimented the set-up speed, communication skills and wifi speed. All have been way below par!
Wednesday 15th rolled around, I called first thing to confirm its going live. I was informed that the teir 2 team still have intentions of going live today. As they close at 8pm I decided to call at 7:30 pm and I spoke to another gentleman. The gentleman was amazing! He was honest and considerate of the situation. He apologized on behalf of the complaints team and the teir 2 team. Even though he had nothing to do with either team he was full of useful information. He advised its unlikey to go live on 15th and to sign up for virgin media, then depending on which company can make my wifi go live first to then cancel the other. So I did. He informed me for the first time that all openreach comms lines have been closed since 20th. Why was i not told all this on 31st? I dont know.
From my perspective, the wifi not going active is not specifically anyone's fault. I understand that given the times that we're in, everyone is understaffed and you have to prioritize others. However... this is completely unacceptable, no comms from Now TV, all from me. Over 300 minutes of my time chasing for information.
Between 30th and 6th I have used all the data on my 4G plan, as had my flat mate. My flat mate was meant to be working from home since Tuesday 31st. As he has been unable to, he has been forced to take some holidays and some unpaid leave. After telling Now TV about that, they decided to do sweet nothing about it. Following all this i dont believe that teir 2 is actually a team but uf they are, they need to pick up the phone and be clear with the customer to stop them getting irate.
I'd like to say, all the staff i have spoken to have been extremely polite and friendly. And after each phone call I clarified that I was not having a go at the individual I was just venting at them. The last gentleman I spoke last actually thanked me for being polite to the staff even though i was angry.
Many Thanks
Harry Moss
Reviewer
Jay
Location
Date
14/04/2020
Comments:
Painfully slow and impossible to speak to anyone in person
Reviewer
justwannahelp
Location
Date
09/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Taking them to cisias complaints ombudsman. Poor service that keeps logging out, missing speech on tv, bought through topcashback with anytime calls and now broadband are trying to charge me for extortionate calls saying I need to provide proof it was anytme calls when I bough it. 8 emaisl ignored so had enough of poor customer services and taking it further whilst changing providers. Thsi company needs shutting down please report them.
Reviewer
A
Location
Hampshire
Date
01/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give them zero stars if I could.
Appalling customer service, couldn’t care less what you think only interested in money huge mistake signing with them.
I have lodged a formal complaint against them with the regulator.
If you are thinking of using any of Now TV services, DONT.
GO anywhere else then with them
Reviewer
Ayano
Location
Lodnon
Date
30/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No words how bad they are. Waiting two weeks for line to go live and after calling them every day now they told us that we have to cancel contract and make new one. They ensure us before that NO engineer work is needed because previous tenant was with them but now they changed their mind and will send us second box and if engineer work is needed it will be in June! Also on their official page you can find information that they will give you £5 back for every day of delay, looks like we will have free internet for next 6 months.
Not recommend, avid NOW Broadband!
Reviewer
justwannahelp
Location
Date
27/03/2020
Comments:
Appalling, rip off, agree to a plan and they then charge you more stating you have not got included calls when that was what you bought. Luckily I did keep proof through topcashback, where I am taking it to CISAS complaint handling as NOW Broadband have not bothered to answer 8 emails of complaint. Terrible customer service, wish I had looked into the terrible service first. A con firm that needs shutting down. Broadband also poor intermittent. Stay away and if too late take it to CISAS and get them fined.
Reviewer
Carla
Location
Paddington
Date
27/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service. Promised callbacks after two cancelations (due to their incorrect filling in of address) never followed through. I was left waiting, paid for delivery twice only to be cancelled, and told the following day that the broadband speed offer was never even available for my area. Ridiculous!
Reviewer
Tracey
Location
Woking
Date
21/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It is awful, only had the router 2 months before internet started dropping out, was told the router was not working so they sent s new one out. Had this one 2 - 3 months and it has started again. When I am upstairs in the bedroom I am lucky if I actually get 1 bar. Would change now but stuck in the 12 month contract.
Reviewer
Beth
Location
Worcester
Date
12/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wouldn’t give you one star!
Have spent the last 2-3 weeks chancing my phone line from you. Joined because you gave us a good offer, nothing but issues since start date with two engineers out
Your router only has two Ethernet ports so had to purchase a splitter to be able to add my other lines! Then it reduced signal because of the splitter - engineer out said it’s the bad routers!
Signal no longer reaches My ring doorbell but did with talk talk on same speed!
My phone line is now on a stop line because your company cannot get it right! Spent hours on the phone day in day out being promised it is now cancelled it is now sorted and given verbal apology but no offer of compensation and guess what! Still no phone line showing for another provider to take over! You are awful! DO NOT BE FOOLED they may offer the best price but ask yourself why! They are desperate for new customers but are poor signal poor quality and poor service! Still haven’t got my refund still haven’t got my phone line back!
Reviewer
Trevor
Location
Basingstoke
Date
08/03/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What an alful company keeps dropping broadband and when you do get a signal so slow forget about customer service all they keep saying its your fault, funny it works fine with other companies. Then they have the cheek to charge you to leave early
Reviewer
Georgia
Location
London
Date
08/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ABSOLUTELY DO NOT TOUCH THIS COMPANY WITH A BARGE POLE. Absolutely disgusting service. Had someone come out to install, they couldn't install, apparently lied to their company and nowTV wouldn't believe me that he couldn't install due to problems with the building and made me book a second day off to have another person come and install, just for them to tell me the same thing. 2 and a half months later I am STILL having to chase them for their apparent 'automatic compensation' for any delay. I have been told the wrong date 3 times now and I am at my wits end chasing these guys. Absolutely appalling. Not worth the hassle one bit. Will rip you off and take your money.
Reviewer
Ashutosh
Location
Ribble Valley, Lancashire
Date
29/02/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I am very pleased with the standard of service that's been provided. The line has by and large been very reliable and stable, and in the entire first year there has been only one episode of outage which lasted overnight. I can't fault the service provided by the call centres either, they factored in my request as an existing customer for better terms in my new contract.
I would highly recommend this provider.
Reviewer
sam
Location
Manchester
Date
28/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible internet and unhelpful service.
Always telling you different "tips" which don't work.
Leaving Nowtv today.
Reviewer
Colin
Location
High Legh
Date
28/02/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Swapped from Plusnet 6 months ago, easy to set up and speeds have improved.
Better 5Ghz signal than previous one.
Router seems reliable.
Very pleased with package deal, £25 fibre + all calls.
Website clearly laid out & simple to navigate. Router page allows easy configuration which suits me. Some suppliers routers restrict settings.
Highly recommended.
Reviewer
G MacLeod
Location
Glasgow
Date
25/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We requested to change from Plusnet £38 per month for 5mbs to Now TV. NowTV cancelled our broadband connection with Plusnet and have failed to provide us with their broadband service. We’ve had no internet for a week with no explanation. We keep receiving emails from them saying 2 days to go / 3 days etc & nothing happens. Still no internet & no explanation. Should have paid attention to earlier reviews!
Reviewer
Ace
Location
Hatfield
Date
23/02/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The only problem I had was the Broadband box kept on resetting itself but problem solved within a few days of them sending out a new router other than that broadband speed quite high hi very good no cutting out no issues customer service has been polite I would recommend it
Reviewer
Kalam
Location
London
Date
21/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
very poor Company cancelled my order without notify me,when i asked how to complain no advised given to me.
Reviewer
Del
Location
London
Date
14/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Only put one star each as no stars was not an option. Signed up to broadband deal with 3 months free TV, have never got the free TV and keep going round in circles when making a complaint. No way to talk to anyone and no one responds to other complaints. DO NOT USE THIS COMPANY, THEY TAKE YOUR MONEY AND THEN IGNORE YOU.
Reviewer
Jimmy
Location
Manchester
Date
12/02/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I just renewed for another year. My bill went up after the end of my introductory year. I Couldn't be happier with the outcome of my call. A five minute phone call reduced my monthly bill to better than I was paying before, they refunded the difference from the previous month and threw in 6 months sky cinema.
If I ever need to speak to customer service I have always found it quick and easy to get hold of someone, no endless loops of robots. Always get through to an English speaking person able to understand me.
Never had any issues with connection or speed and I am on the middle package.
Reviewer
Alan
Location
Ashington
Date
12/02/2020
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Found them a mixed bag. The actual broadband has been pretty good (good speeds and wasn't too bad for dropping out). The online account system is pretty minimal though and does not confirm what your contract end date would be (you have to work this out from your timeline and original email stating contract length). They also do not inform you when you are nearing the end of the contract, they just up your DD without notice. I contacted them regarding this saying it's ridiculous that they make it so difficult to find your contract end and that they should be at the very least emailing you as a courtesy to say your bill is changing. I did get a fairly quick response but it basically said your end date will have been in your joining instructions...
Reviewer
Steve C
Location
Northallerton
Date
06/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Switched to them using Uswitch for Broadband & TV
Five days after switch still have no phone or internet. I work from home and it just a disaster.
Can’t get anywhere with the call centre.
Nightmare.
Reviewer
Daniela
Location
Stevenage
Date
05/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered broadband kit in November but never received.
Called them in December to notify that kit not received yet, new one sent out.
Never received any router still charged since November.
When I called to notify that I didn’t received the kit no refund offered.
Had to cancel after 4 months paid without being able to use the service at all.
Reviewer
G
Location
Aylesbury
Date
05/02/2020
Ratings
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Switched from Talk Talk to Now TV in October 2019. The Now TV broadband reguarly matches the advertised speed so that's not a problem, but almost every day at different times there are moments when you open an app and it won't connect. You try to open a web site, and it won't connect - even though it says connected to the internet. This is across multiple devices, TV, IOS iPhone, Android tablet. Looking on line others say it's the Now TV router that's the problem. I think they're right as my previous Talk Talk account's speed was half the advertised rate of Now TV's, yet I never had any problems connecting to or with anything. It's specifically bad with apps/sites that use heavy data such as YouTube, Plane Finder, Google Earth, Netflix, and sometimes even a simple site like Ebay! About 50% of the time with those apps/sites you just sit watching them trying to load - it's so frustrating. Been to Now TV web site to troubleshoot - also frustrating. It recommends all the obvious stuff that I've already done, (thanks)! So I try to contact them and there doesn't seem to be a way that works. There's a Chat Live button, but it doesn't work. As soon as my contract runs out (only 8 months to go) I'll be off to another provider. Not impressed.
Reviewer
Disgraceful
Location
Stafford
Date
04/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disgusting customer service. No contact number. Live chat is a Robot which can not answer any questions. No complaints procedure. Not even an email address!! am going to OfCom. Think must have gone bust
Reviewer
Annie B
Location
Suffolk
Date
28/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Awful company! Broadband ok, but they changed our phone number after telling them we wanted to keep our old number of 20yrs. They did not tell us at any point they had done so. Only discovered when Hospital kept trying to contact us, finally reaching us via email. Said nothing they could do to get our old number. Cancelled after going back to our old supplier who gave us a better deal with our old number reinstated. NEVER will recommend NOW broadband and phone at all.
Reviewer
Trevor
Location
Basingstoke
Date
27/01/2020
Comments:
Totally agree with all the comments on here broadband keeps dropping out when it works at all and all they say is there is something wrong with your setup customer service is a disgrace don't use them
Reviewer
Ryan
Location
Southend
Date
26/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with them for over a year now. Purchased their WiFi as it was the cheapest on the market for where we were living and it was our first house. The connection was crummy but I put that down to us living in a very old house. Unfortunately when we moved to our new flat around 6 months later the connection was even worse. I had contacted them to arrange the move and they were fairly helpful (if you use the online chat) but withheld the fact they would be charging me for said move. Something I asked about multiple times and always received the answer no. After checking through my package a few weeks ago I noticed that 1 my broadband speeds were way below what I was guaranteed and also that they had raised my bill and neglected to tell me. Their broadband gets less than 1mbps upload speed and highest download I’ve ever had is just over 8mbps. Really not worth the money and hassle. You’ll use your mobile data more than their broadband.
Reviewer
Unhappy customer
Location
Lancashire
Date
17/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shocking wifi signal from the hub 2.sat in same room as router and the signal is poor. Go into another room and its loosing signal and not fit for purpose
Reviewer
Acland
Location
Devon
Date
11/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Absolutely poor. They screw up, blame the customer and then charge to close the account. Don't use them!!!
Reviewer
notimeforname
Location
Northern Ireland
Date
10/01/2020
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Had the internet just over a year, was on BT the past 10 or so years. BT internet would usually disconnect around 12-2AM at night likely to perform maintenance, this never happens with NOWTV which is always good when your in a competitive gaming match and dont get disconnected.
The speed is reliable and decent for what I pay, 25 squid for 36Mb, good for downloading steam games etc. Overall no complaints.
Reviewer
Oliver Hamblyn
Location
Kent
Date
09/01/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Just don’t bother even thinking about joining them, used them for 2 years at 2 different locations and never got even close to the “guaranteed” speeds. Customer service doesn’t exist as far as I’m concerned you might as well call a brick wall, least you know what you’re in for. Not had many issues with the internet dropping but when it does...it does, and it doesn’t come back till you’re too pissed of to even wanna use it. Heap of rubbish, stick to playing outside.
Reviewer
Anonymous
Location
Kent
Date
06/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I waited over 2 months since joining Now TV and still had no internet or phone service! I had to do all the calling and chasing. No updates. I was always promised an Engineer would come out within 5 days but this Engineer never appeared in over 2 months. I was then charged for the privilege of no service whatsoever, promised a refund which never materialised. Funnily enough after wasting over 2 months of my life, which cost me money, & zero compensation, I cancelled my ‘services.’ I am now with Virgin Media who in comparison were helpful, quick, easy, and better all round! I WOULD NEVER RECOMMEND NOW TV TO ANYONE, DON’T WASTE YOUR TIME WITH THIS SHOCKING COMPANY!
Reviewer
Christopher Cressey
Location
Morley
Date
30/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Overall i'm very very happy with NOWTV Broadband, not a single issue as far as speed is concerned. Great customer service, although I had to knock them down one star as their technical knowledge is lacking and it took two tries for them to understand my enquiry. (explained below)
The second issue is the Router for WIFI range is not strong. I have most of my house CAT 5 cabled up, however mobile phones cannot be cabled and as such I was receiving only between 1/4 to 1/2 signal quality on wifi when upstairs-with it actually dropping out on occasion.
Reviewer
Pierdzioszek
Location
NE London
Date
25/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
BY FAR THE WORST PROVIDER at the same address and with the same set up (router, gadgets, tv, console have been at the sam spots for 5 years!).
I havens seem such poor service on anything. Literally. Ghe only reason i picked nowtv was the 12 months contract. If bt wasnt such a rubbish provider chucking 24 month contracts down peoples throats i wouldnt change but hey...
Since i joined nowtv, never enjoyed stable internet, their poor router doesnt do the job at all, you cant replace it either because of some router option 61 or some sort of rubbish...as if it s such a magical super internet, everyone is in a queue to hack it...
Movies are interrupted all the time, router needs reset every day, forget about ps4 or xbox...
Reviewer
hugh tranter
Location
bromsgrove
Date
23/12/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
dont bother and i have another 11 months of this,.......
Reviewer
Clair
Location
Manchester
Date
23/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
They decided that my “offer” was over and took an additional £50 out of my account.
How is this even legal?
I had straightforward broadband, there was no offer.
Please do not use this company, I am struggling to get anywhere to recover my money, I will be reporting them to consumer ombudsman.
Reviewer
Mia
Location
Nottingham
Date
22/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Worst WiFi EVER! There is barely any customer support therefore any problems you have are basically impossible to fix. Don’t allow bank card changes! The sad excuse for the chat tool is ridiculous, they don’t help at all. Been charged random amounts constantly £1s and £4 coming out all the time. The broadband will just go down for a hours, which is an inconvenience!
Reviewer
Nick
Location
Devon
Date
15/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst company I have ever had the misfortune to associate with. I tried and failed for 6 weeks to get broadband with these people. My neighbours managed to get broadband with them though, unfortunately it was my broadband as they disconnected them and made their phone and WiFi drop out for a month. They failed to call me back regularly and their customer service was truly awful. Please don’t ever consider working with Now TV Broadband. They’re a subsidiary of Sky so they should be ok. They had one job and they simply couldn’t do it. Absolutely useless.
Reviewer
Leslie briggs
Location
Northern ireland
Date
14/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Absoulutly brilliant, talked through everything,given times that suited me, broadband is great. And I am 63 years old
Reviewer
Gary
Location
Southampton
Date
10/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Terrible WiFi strength. Awful. Not even a full signal from 3 metres away from the box. Good job it’s non contractual. I fucked it off after 2 weeks. Absolute Shite.
Reviewer
Not stating to these pricks
Location
Derby
Date
06/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute bullshit! Who would even wanna go with these dickheads
Reviewer
Bal
Location
South East
Date
04/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID THIS COMPANY AT ALL COSTS. NOW TV fibre broadband went live on 22/05/19. Constant problems with intermittent connection; phone line constantly stops working altogether; very low broadband speeds.
All of my previous ISP's were providing a good service with no service issues.
MY ADVICE: AVOID THIS COMPANY AT ANY COST. Total failure to respond to, or resolve, customer complaints. Hours wasted on phone calls to NOW TV. Incompetent staff. No customer service whatsoever. Matter still not resolved after more than 6 months!
Reviewer
Kate
Location
Manchester
Date
03/12/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have had now tv broadband for just over a month and it goes off 7/8 times a day for long periods. As i study at home the internet is quite important so i have rung to check my line, to be told it was fitted wring but nobody could come to fix it for a month. I was told no several times that i couldnt cancel and eventually was hung up on.
I received an email the next day saying my conplaint had been dealt with and closed? My wifi still isnt working and now i cannot get through to anybody.
Really disappointed
Reviewer
Neil Lamb
Location
Lincolnshire
Date
01/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I'm confused by all of the negative reviews on here. I am with Now TV Broadband and can only give them top marks. I was with BT and when I moved home they tried to trick me into a new contract. By trick me, I mean this was not mentioned throughout the moving requisition process, BT in very small print in the confirmation email! So I left them. Prior to that I had been with Talk Talk which was a total disaster! My download speed was supposed to be 36 - 40 mbs but was never above 30 mbs, and went down to 2.5 mbs but they weren't at all interested in sorting out the problem. Both BT & Talk Talk contracts were for 18 months. My Now TV contract is for 12 months, a length I can accept as if I am not satisfied at the end of it, I can go elsewhere. By the way neither previous gave free anytime calls to both landline and mobile numbers, only weekend calls to landlines only. And were both more than what I am paying now!
Reviewer
Donna
Location
Christchurch
Date
28/11/2019
Comments:
So I am leaving nowtv broadband as i live in a one bedroom flat and the wifi doesn't work in my bed room and i am not going to pay the cancel fee as I've been unsatisfied with the service.
Reviewer
Joe Roughley
Location
Stoke on Trent
Date
26/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
!!!AVOID AT ALL COSTS!!!
Customer services departments are shocking.
I’ve been with Now Broadband since February 2019. At the beginning of November I received an email saying my line was being swapped so their service would be discontinued. I rang to find out why as I wasn’t swapping my line and was told that it was likely a neighbour who had put the wrong address in, so they had sorted this and my broadband would go on uninterrupted. At this point, had no issues. Spoke to my neighbours for a few houses down and all confirmed they were not changing providers so was a bit confused, but these things happen so no anger yet.
10 days later, I receive another email saying my broadband will be taken over by another company and they were trying to convince me to stay. Well as far as I was concerned this wasn’t happening, so I rang them back to find out what was going on. Again I was told that there were no issues and that my internet would go uninterrupted.
On the 15th, my broadband was cut. I rang back and escalated this to the CS management who apologised and said this would be sorted. I was offered two months free broadband (around £54) and that the broadband would be activated as soon as possible. Turned out the earliest they would be able to reactivate this would be the 29th November, which wasn’t ideal seeing as I work using the internet and have had to take unpaid leave and what they were offering didn’t even match a days wage, but I’ve had to manage and wait.
So yesterday, I received an email saying that this was all being cancelled. I rang twice and the customer service advisors put the phone down on me both times. I rang a third time with the intention to speak to a manager about this and was met by an advisor who was incredibly rude and refused to escalate my complaint. As a result, I cancelled the broadband and asked for a refund - it’ll be interesting to see if this refund comes through.
Overall very poor service from a worldwide company. In terms of the broadband quality when it was working, it was mediocre at best. The connection would drop regularly and was very slow on all devices. My recommendation to anyone thinking of using Now Broadband is to look elsewhere.
Reviewer
James
Location
Leeds
Date
26/11/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Router is seemingly useless outside any room it’s in. Speed is as advertised so can’t really complain there. Customer service is ridiculously bad. I submitted a complaints form two days after installation (bearing in mind I had a 2 week period available to cancel with no charge or repercussions) and they contacted me after 18 days!
Hilariously bad. If I weren’t moving again soon I would’ve cancelled after day one due to bad router.
Reviewer
Gary
Location
Central Scotland
Date
23/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Just renewed with NOW Broadband. Price increased after initial 12 month contract. Before switching asked for better deal. Offered one less than my orig deal for same service.
Customer service was superb. Little bit of a wait after initial security check but it was sat afternoon. Pleasant, knowledgable... just superb. Top class.
Reviewer
Jessica
Location
London
Date
20/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Now Broadband are the worst company I have ever dealt with. Continuous lies and false promises – blaming any error on Open Reach but not offering more explanation. Circling back on errors that I had known were fixed. I spent a month trying to get online, in the end went for BT who got me up and running immediately. Now Broadband customer services were extremely patronising and unhelpful. Their answer is literally, we will let you know in two weeks when there is an update... not if you will go live... if there is an update. Just the worst experience. Avoid at all costs!
Reviewer
Tony
Location
East leake
Date
18/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely do not sign up for now tv and broadband we had 1.2 mbps promised a minimum of 7.mbps.
Cant contact anyone either by phone or their online chat as it froze.
If I could have given them no stars I would of
Reviewer
Dave Croucher
Location
Fishlake S/Yorkshire
Date
16/11/2019
Ratings
Speed
1.00 stars
Reliability
1.00 stars
Comments:
keep away from this crap provider, there is no way of contacting them when you have a problem, I have been flooded and have problems connecting to broadband and I have no phone, the only thing that came into contact with any water was the Open Reach box (another crap firm), can;t speak to anyone here either, on their information page it said contact your service provider and they will inform Openreach, so hack to square can't contact NowTv. it's time Ofcom got a grip on these companies who cannot be contacted by their paying customers.
Reviewer
Albert cicker
Location
Aberdeen
Date
13/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Asked to keep my landline number as it's a business number I have had for 24years and guess what they gave me a new number which they say can't be reversed so after a week I left
To go back to original supplier who said they would get my number back
So how could now not manage
Hopeless
Reviewer
Ian Rostron
Location
Rotherham
Date
13/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Installed 3 months ago, moved from Virgin, what a nightmare, got super fibre thinking it would be good, it drops off on a daily basis it, the speed is slow, Netflix buffers on SD, the hub is 10m away front the TV with no walls, I complained and they said they would send a specialist engineer out from Openreach, he advised that everything was OK(equipment and connection) but the WiFi was just poor, I called NOWTV and they said they don't guarantee a wireless service only a wired service and it would cost me £70 to cancel, joke, AVIOD LIKE THE PLAGUE!! Back to Virgin for me
Reviewer
Mr cross!
Location
St Helens
Date
12/11/2019
Comments:
NOW IS BAD IN ALL AREAS OF PERFORMANCE!
Bought a netgear booster as I could only get wifi sat on the now box. The booster is better in ever room even in the main room with the NOW wifi box even though the booster is upstairs. Waist of time phoning CARE team.
Reviewer
Carly
Location
MANCHESTER
Date
12/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
More like next year TV, my partner and I decided to move over from sky back in late July. We were supposed to go live on 21st august. Was then changed to the 27th fair enough. It's now 11th November NOVEMBER and we are still waiting to go live!! My partner has phoned up several times and been on live chat even more. atleast once a day (sometimes 3-4 times a day on the phone because they hang up half way through most of the time. Have been being told for ages that we will have an update soon or its with open reach blah blah. Was told yesterday that we will be live on the 21st November!! 3 months is absolutely shocking and that's if it even does go live... What an absolute joke my partners been friendly and patient on the phone/live chat all the way through but to me it's unacceptable!
Reviewer
Will
Location
Wheddon
Date
08/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Comments:
My flatmate and I had been waiting for 2 weeks for an engineer to come to sort out our Wifi. The engineer came and from what we thought sorted out our WiFi and we had successful WiFi for 3 days before it was cut out without warning. After spending 2 hours on the phone to NowTV to try and get this sorted all they did was pass the blame onto openreach and tell us we would have to place another order and wait another 2 weeks for an engineer to come out. I then contacted openreach as well as complained online on the openreach website, eventually after another 2 hours to be told (with an explanation as to why) that it was NowTV who didn't complete the final stage of the setup process of our broadband leading to automatic cancellation and I have this confirmation in writing. When phoning NowTV back to tell them this, instead of trying to resolve the problem for us, all they said was that they shouldn't have been allowed to provide us with internet as there was no space on the line, again passing the blame onto openreach. We also had 3 days of successful NowTV broadband before it was cut out so I highly doubt this to be true and it is probably another one of their excuses. I urge anyone, don't be fooled by their cheap prices because you won't even get the internet you pay for, as we still haven't with the total wait time now being a month with a likely further 2 weeks for whatever broadband provider we choose instead. NowTV are a disgrace and I won't be using them again.
Reviewer
Zakir farooq
Location
Sheffield
Date
04/11/2019
Comments:
Change you extra without warning and hard to contact them to find number and when you do get through to then they no help also should get 36mb speed but most of time get less like around 24mb sometime even 17mb will be ringing again about that this time absolute garbage disappointed with it.
Reviewer
Alex
Location
Exeter
Date
04/11/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
I marked the reliability down because I did have ongoing problems for a few months but this was mainly my fault. I changed from Sky to Now TV about 18 months ago, as expected, the Now TV internet worked without any need to change the old connections or Sky Q hub. When I started to experience problems, I suspected it was probably down to the router, however, I delayed connecting the Now TV hub due to my own laziness and not wanting to reconnect the many devices to the new hub. Last night I gave in as the speeds had become unusable, since then, everything has worked just fine and we don't even need the wifi booster that had been necessary to get wifi upstairs without the Sky Q multiroom box.
In response to the reviews claiming terrible customer service, I've found them very good when I have bothered to contact them. When moving house, the change was quick and seamless (much better than past experience with Sky and BT), even extending the special offer I got when I signed up without extending my contract, giving me the reduced fee long after I was free to leave.
All in all, I think for the price, they offer a good service. You get what you pay for and if you want better speed and reliability, it's going to cost more.
Reviewer
Cammy
Location
Surrey
Date
03/11/2019
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Comments:
Appalling customer service. We've had several issues with NowBroadband over the past year. The reach of the signal is absolutely terrible, we've had to rearrange the entire living room to allow the Wi-fi signal to reach the consoles despite only being four meters away originally. The box continuously turned off and required a reboot. The company has no telephone number stated anywhere on their page. We spent several hours searching up ways to contact them, every number stated on Google was a blank or warned of a £6 charge. Eventually we found a customer only number, concealed at the bottom of the broadband terms and conditions page. However, this number took several attempts to connect to, as the first few tries we were only connected to an echo of ourselves. The live chat is also absolutely useless. A small quantity of their staff are illiterate and impossible to communicate with. Others are entirely incompetent and no help whatsoever. On several occasions I encountered a chat which provided me with no response other than the chat starter of "Hello I'm... to start with can I please take your full name and email address please." followed by no further replies for over ten minutes. Not to mention the account login itself was down for over three days at one point in September, preventing me from accessing my payment details to check the end date of my 12month contract (since they don't contact you to inform you of this). Furthermore, if you try to change your email through your account (which the website states is what you should do), even if you are with nowBroadband only (no connection to nowTV) your email is in fact only changed for nowTV rather than the broadband services. Only reason I am not leaving a 1 star review is because every so often I happened to stumble upon a member of staff who was not only extremely helpful but also went out of their way to help sort out issues which were not caused by themselves but rather by other members of their team.
Reviewer
Maxi
Location
Totton, Southampton
Date
01/11/2019
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
Like many others i wish we had read the reviews. speed improved since we have been with them (as ours was dismal with talk talk) but why oh why does the internet go off when our land line rings? wonder if these company's want us to get rid of landlines and only use mobiles!!
Reviewer
Nicolas
Location
London
Date
31/10/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Excellent broadband service. Price is very competitive. The offer without minimum contract saved our life. I usually don't post reviews but NowTV Broadband was a very good reliable service.
Reviewer
Timo
Location
East Midlands
Date
26/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company seemed ok when they first started, it was small and well funded I imagine, so makes sense. But now suffers from being bigger than it can handle - hence the laughably poor service.
I was told I had months left on a contract on the 30 day rolling contract I joined with! Obviously I raised a complaint and requested a copy of the calls that had taken place between myself and NowTV.. I have requested this information 4 times over 3 months and still have received nothing, despite them agreeing to send it (as is everyone's right) and my raising a complaint every time.
Things have got so bad complaints have been with the data protection commissioner.
I have dealt with bad companies before, but NowTV have created their very own low level!
Reviewer
Darren
Location
Chapel En Le Frith
Date
25/10/2019
Comments:
Now Broadband have a UK based call centre and without any hesitation it is the worst possible customer care I have ever received!
I perception is the staff must receive about an hours training before reeking havoc on the public.
I ordered my Broadband on 28th September and after many many cockups and untruths from Now looks like it maybe the middle of November.
No-one reads the engineers reports so nothing is acted upon, it is totally reliant on you to call before they will do anything.
You can speak to 3 different staff and you will receive 3 different conclusions. In fact the only thing they all manage to do is keep adding on delay times, then quoting some procedure.
They openly criticize other departments within NOW, the managers need to learn to speak to people on the phone as so far I am waiting for callbacks from several and its been over a week.
If I could get out of this and go with someone else without causing further delay I would.
I strongly recommend paying 2 or 3 pounds more a month with some of the other providers as 5hrs of phone calls is not worth it.
AVOID AT ALL COSTS
Reviewer
Harry
Location
Barnet
Date
16/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I am due to move house in 1 month. I called them a few weeks ago to schedule this and even had email confirmations to say that the broadband will be switched on the correct date. They shut off my broadband a month early and couldn't get it back. They then said it would take up to 2 weeks to get back, until someone else took the last spot in the green box outside. Now I am without broadband for a month until I move. Thanks NOW TV!
Reviewer
Gina
Location
Oxfordshire
Date
16/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Would give a zero if i could, signed up once and booked an engineer but when I called up to check this, they said my account had not been created. The person on the phone set us up for an engineer to come out in 2 weeks time, only for our order to be cancelled without giving any explanation. When I called up they said we had no capacity for broadband with them, which they didn’t mention any of the other times they were taking my card details.
Absolute shambles. Had a member of the customer service team put the phone down on me mid call twice
AVOID
Reviewer
Frank Brewster
Location
Manchester
Date
16/10/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Broadband was reliable and speed as advertised. Wifi signal was good enough for me in a flat, can't speak for further away though.
Found their customer service excellent, especially the live chat. Always got what I wanted done with it within ~10 mins.
Especially impressed with how easy and quick it was to cancel.
Reviewer
Alistair Marsh
Location
HAWICK
Date
15/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I think I might be quite fortunate after reading the litany of complaints made against Now. My order was cancelled by them yesterday without reason and was due to go live in a week.I have decided not to phone them as I don't want the service (if you can call it that) and I don't want to be charged for the call. One commenter stuck out in my mind was the person that bought a months TV deal only to be charged again the following month as he didn't cancel it! As he put it 'a month should be a month' this to me is surely terribly wrong.
Reviewer
Jacqui H
Location
Wiltshire
Date
13/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all cost. Semaphore would be quicker and more reliable. Internet connection is intermittent and WiFi only works if you sit within 30cms of the hub. I will ditch this provider as soon as my contract ends.
Reviewer
Yuwadee
Location
UK
Date
13/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
STAY AWAY!! Worse broadband ever. I have been with Sky and EE before. Never have the experience of every 5 minutes internet cuts out like Now TV. If you want to call for service, you need 2 hrs to wait for someone to pick up.
NEVER AGAIN. STAY AWAY from this broadband. Buy cheap buy ****.
Reviewer
robert smith
Location
Emsworth
Date
13/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish company. Installed Wednesday and been off and on ever since. If you use their online form nothing happens, if you call them expect 30 plus minutes of muzak. My advice is don't ever consider this company for any kind of broadband supply.
Reviewer
Jackie Holland
Location
Wiltshire
Date
12/10/2019
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Super slow broadband, when there is any internet connection at all. WiFi only works if you sit within 30cm of the hub! Absolute rubbish, will change provider asap. Other people in the area with different providers seem to have no problem, which tells me all I need to know.
Reviewer
Dan
Location
Adamson
Date
10/10/2019
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with Now Broadband for several months now. Having moved my service from Vodafone. What caught my eye was the price, plus I already had Now TV and had no issues at all.
Sign up and install was easy. The transfer of service was quick and smooth. However having said that, there was a broadband fault the day that I was due to transfer service. Luckily I had topped up my data sim to unlimited and was still able to use the net via Wifi Hot Spot.
Since then I have had no problems with the company themselves. But since changing from Vodafone to Now Broadband I have been receiving countless "cold calls" I have no idea how this has happened? As my number is ex - directory.
But recently I have noticed that things are stuttering such as YouTube, Facebook and Google Search. The connection drops out all the time for seconds at a time but it's continuously doing it. I have checked the speeds and I'm getting 18.2mg to 1.5mg so there shouldn't be any issues but there are.
On the whole, I am happy with the service just not with the dropouts. I've only contacted Customer Service twice. And they were helpful and friendly, the wait time was I think about 10 to 15 mins.
Reviewer
Paul Smith
Location
Birmingham
Date
08/10/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
AVOID! The broadband is slow, the router is hopeless compared to the previous BT5 and customer service is slow and just fobs you off. A poor product and whilst BT wasn’t fantastic it was way better than NOW. A bad move!
Reviewer
Tobi
Location
Hatfield
Date
07/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very bad customer service. False information shared with customers. Changed our instalment day for WiFi twice and cancelled account without notice. Would highly not recommend.
Reviewer
Jack
Location
Worthing
Date
03/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This was quite frankly the worst customer service I have ever experienced.
I signed up in August. It is now October and I still haven't everything sorted. After 2 engineer visits and countless phonecalls my account was cancelled without consultation.
Avoid at all costs.
Reviewer
Yuri
Location
Mansfield
Date
03/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just terrible
Reviewer
Ashley
Location
Streatham
Date
02/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waste of time and money - AVOID
We waited two weeks for them to set up our connection at which point they told us they had cancelled the order but forgot to inform us. They then said they would escalate the matter and try to resolve the issue that had caused them to cancel (an issue with capacity at openreach) they then never called and told us they had never had any intention of trying to resolve it.
Typing that out it's so bad it almost seems made up but they really were that incompetent.
Reviewer
Nicolas
Location
London
Date
30/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've read similar reviews here.. Unfortunately too late. Two weeks have past since the engineer came to my house to install the broadband. He couldn't finish the work and I had no update that day. I called NowTV to find out what went wrong and they didn't know. They promised to call me the day after to give me an update but they didn't. I tried to chat with them online and finally they could spot one of the problems. The woman I spoke to promised to keep me updated. 3 days later I happen to speak to the same woman in the chat so I asked about that update she reassured me I would get. She said she sent it and it finally turns out that she sent it to the wrong email address. Her response "my bad".
I still don't have internet.
I thought that they had a good deal but considering the hassle and energy I've wasted, I would never choose NowTV and would definitely not recommend it to anyone.
Reviewer
Mr smith
Location
Birmingham
Date
30/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish customer service have waited 1 month and still not got internet connected had router arrive within 5 days but bt service for phone line rubbish and no help or support or contact from now tv i still wait.
Reviewer
Sara
Location
Glasgow
Date
30/09/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Premise: I like to be left alone. I hate getting promo emails and being bugged about what 'more' I could get from the service. NowTV leaves you alone - some love this, some hate this.
The one downside is that sometimes they leave you alone a bit too much, like not warning you when the costs are going up because the 12 months of contract are over. But everything else that they could tell you about is just really easy to find on their website, so I actually prefer it.
The offers are very good, especially for someone on a budget, like me.
The broadband was just fine, speed was great, worked great even with several devices connected to the WiFi.
It did occasionally give some problems when it would temporarily stop working (for 10 to 30 minutes) and all you could do was wait - but I'm pretty sure it has more to do with the location of my flat 'cause I had this same exact problem with the previous provider.
Customer service is fine. Actually the best cancelling experience I've ever had. I've recently had to cancel after over a year with them because I'm moving country, and it was all done in 3 minutes. I've always been kept on the phone for half an hour trying to cancel services, instead the operator didn't insist, was very nice throughout, never pushed, and was super helpful in cancelling the plan just before the next payment. Awesome experience right there.
Reviewer
Mark
Location
London
Date
28/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Shocking company. Would not recommend. Waiting weeks for broadband and then it was cancelled, no explaination, can’t tell us why. Have to replace order and wait another two weeks. Told multiple times we’d be called to be updated, never was contacted by them. Had to wait on hold for over an hour every time. Shocking
Reviewer
Andrew Titterington
Location
sheffield
Date
28/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Avoid like the plague! They have a billing system that is terrible and will not take the payment when it is due. Their online bills system does not work and you get fobbed off when you call about it. The retentions staff speak to you like you are a piece of garbage! Cannot physically wait to move away from them! Even talk talk are better and that is saying something
Reviewer
James
Location
wolverhampton
Date
21/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
all fine till the go live date. internet was working but phone line wasnt. phoned customer service. spend 30 mins on hold. someone with a very strong scottish accent answered. he didnt understand me so instead of passing me to someone who does. he just hung up so had to sit on hold for another 30 minutes. they tested the line and said it was working fine. yet it wasnt working at all. they couldnt arrange an engineer because their systems were down. also when signed up was to a deal where i get sky cinema for £7.99 instead of £11.99 per month. i did not receive this offer at all. nobody at customer service could seem to tell me how to apply this. awful experience with them. stay well away
Reviewer
Lisa
Location
Aberdeen
Date
10/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a pile of rubbush , worst internet I have ever had , lies about speeds and blames the walls in my house I could lots of 4 letter words to describe this service
Reviewer
Jacqueline Holland
Location
Wiltshire
Date
09/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really wish I had read the reviews before signing up to this. The broadband is almost unusable, it drops out every couple of minutes. To use the WiFi I have to sit next to the router, might as well have a wired connection. Customer service were excellent when I was ordering the service, but when trying to complain they were less so, they didn’t even answer the phone.
Reviewer
George
Location
Murton Seaham
Date
07/09/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Have landline which keeps only allowing calling out and keeps going of when trying to call in.
Reviewer
Lk
Location
London
Date
04/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Things that have gone wrong:
1. NowTV misdelivered my router, by spelling my name wrong.
2. Openreach engineer could not connect our house to the fibre cabinet on the first visit.
3.Open reach engineer did not escalate the issue to NowTV. Instead job was falsely marked as 'complete'.
4. Upon our followup with NowTV, they realise the job is not complete and aim to schedule an engineer within 3-5 days.
5. There has been no attempt to address the issue of the late connection or the false updates.
Where possible, go with a better supplier. My prior one is hyperoptic, and their service was fabulous.
Reviewer
ollie
Location
Devon
Date
03/09/2019
Ratings
Satisfaction
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Pretty terrible once there is an issue. non existent customer service. good luck trying to get anyone on the phone. wish i never went with them.
Reviewer
Gus
Location
IG6
Date
03/09/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Was recommending NOW to friends but they said lots of bad reviews here, so here I am, writing a positive one. Had FAB (VDSL) for 18 months, at 12th month cost jumped, called them up and they renewed at a more reasonable price + a voucher. Always good bandwidth, has been reliable for my work VPN and NOW TV & PRIME don't lag or jitters. Not the cheapest VDSL price plan but I've had cheaper ones before (beginning with an "O"), happy to pay a tiny bit more for reliable service. My area is in IG6 and I have been a happy customer.
Reviewer
Harry Richardson
Location
Lincoln
Date
31/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The only time NOW said they would call me?? When my new supplier told them I'm switching. 3 weeks trying to speak to a HUMAN to find out why my bill had been increased by £16 a month.
Reviewer
Ivor Colson
Location
London
Date
29/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Literally awful.
My order was cancelled twice and I was simply sent texts on both occasions that I had to ring customer service. Expect to wait nearly an hour to speak to someone. Once you do they push back the date for another two weeks and can't even give you a reason as to why. Honestly the worst company let alone internet provider I have had the experience of dealing with.
Perhaps the silver lining is that they showed how terrible they were before I was locked in for twelve months, but I would do everything to avoid this company.
Reviewer
Jake
Location
London
Date
25/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I always go for the best package available in my area and unfortunatley, my outdated street only had now as the best option. I was mis-sold their broadband package and when the engineer turns up to install my broadband he says it cannot be activated until another openreach engineer comes to service my street cabinet. No date given, complete ambiguity, I decided to cancel a few days later and go with someone else as I knew that this issue could go on indefinitely. Skip the hassle and just pay extra for a smaller, independent firm (if you can afford it). It saves you so much time and hassle in the long run.
Ultimately I've had to wait anorhy two weeks until the new company could install my broadband and I've been without internet for a month in total because of Now's incredibly poor service
Reviewer
Maillet
Location
London
Date
25/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had a good start with fast delivery and fast set up. Then it all went down. Very slow internet to a point I couldn't get to the website for help. On the phone, they tell you everything is fine and they lie on the delivery speed. After many complain, they came up with the excuse that they deliver broadband to the socket, the rest is not their business .... yes it is as it is their box ! Don't bother!
Reviewer
Callum
Location
Hertfordshire
Date
23/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
4 weeks after I purchased the broadband package it has still not been installed. 4 phonecalls to NOW Broadband - the rudest customer service agents you will ever have the pleasure of speaking to. If they promise you a call back from a manager, they are lying. Complaints are not recorded correctly, if at all. The call will never come. Cancel your service if you haven't done so already, request your compensation and get out quick! What a shambles!
Reviewer
Adjka F
Location
Chester
Date
22/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID-AVOID-AVOID!!!
There are no pros only cons.I give one star ONLY because I can't give half.
Reviewer
Chris S
Location
Dover
Date
17/08/2019
Ratings
Satisfaction
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
As so many others have said constantly losing connection. It is driving me mad and I wish I'd never signed up to it.
Reviewer
Elaine
Location
Doncaster
Date
14/08/2019
Comments:
Would not even give one star. Do not use these for anything. Total sham. I only hope that they go out of business soon. I will be the first to say good riddance to bad poor service. Well when I say service it is not, they don't know the meaning of the word.
Reviewer
Joe
Location
London
Date
10/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WiFi is absolutely terrible, service even worse, keeps dropping out every few mins , really useless at trying to get it fixed, don’t go with this service it’s just not worth the hassle
***** DO NOT USE ********
Reviewer
Joel
Location
Hornsea
Date
10/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely useless, had to cancel before it even got set up. Engineer never turned up when they were supposed to. Customer service is just terrible.
Reviewer
Mark H
Location
Gloucestershire
Date
03/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I really wish I didn't enter into this contract, it was the cheapest on offer and I took it. Thinking what difference can there possibly be between the providers?
The price is good, for the deal period only. The router is very poor - you will find yourself wanting to get yourself a new one (£60+). The wireless range is abysmal, doesn't cover even a small 3 bed home with the router in the middle. Want to use it in the garden? Forget it.
However the major problem with Now TV is the connection reliability. It frequently drops out, then you can't connect for another 5-10mins - you spend time at the router, resetting and playing with settings and no change. Then slow speeds for periods of many days.
Don't get me wrong, we had periods of a month with no issues. However over the 12 months we have used Now TV, we have had 10 periods of between 3 and 10 days - with frequent drop outs throughout those times. Along with not being able to connect, and we live in an area where mobile signal is not the best so we rely on it.
I have read many reviews reporting the same issues on connection dropping out. Its not an isolated situation.
Customer service is poor, waiting times on the phone are long. Not particularly helpful when you finally do get through. Problems persist anyway.
I'd say, stay far away. Its better to pay twice as much and get reliable internet than this nightmare.
Go with Plusnet, EE or BT. The first 2 aren't much more expensive and from reviews seem to be far more reliable.
Don't cheap out on your internet, DO NOT USE Now TV - you will regret it when those periods of constant disconnects and poor connection speeds arise - while your waiting the 12 months until you can move without paying a fee.
Reviewer
David
Location
Bath
Date
03/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Dire customer support. Often left on hold for up to 20 minutes only for them to take you off hold to tell you that they can't help and end the call. The other tactic is to disconnect the call whilst "transferring" you. I have cancelled within the first week of my contract after they messed up my broadband order and I couldn't get a straight answer on how it can be resolved from anyone.
Reviewer
bob
Location
browne
Date
02/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
stay clear. They are appalling.
Try the call centre number and go through as though you want to move....
Call us 0330 041 2480
You'll wait forever.
you've been warned
Reviewer
Damon Main
Location
Edinburgh
Date
30/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
***DO NOT USE NOW TV BROADBAND - DO NOT BUY IT***
Poor, poor, poor all round. Read all the reviews they are true:
-Tell you that you are connected and are not.
-Poor help line help.
- Dishonest phone line operators.
- Poor chat connections help.
They take money from you even though you have no service - cowboys.
AVOID AVOID AVOID
Reviewer
Tabi
Location
Angus
Date
29/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
dreadful company, and service. 8 engineers were sent to look for the fault, all 8 said that it was a problem with the Now tv/Sky equipment.
Now tv offered to let me out of my contract early with no early leaving fee, so I switch providers and then sky informed me they would fix their equipment if a cancelled my leaving them.
They then had the cheek to charge me for 9 days of faulty broadband.
Reviewer
Anne Beech
Location
Biddulph
Date
27/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Your customer services is a joke once no contact numbers .customers support none When you finally get to speak to someone after waiting 45 minutes when told it would take 3 minutes you are then transferred to deal with at the least 3different people each one taking up to 25 minutes to 30 minutes each This happened on 4 nights did not get any answers . It may only be £18 a month but be aware of the hidden costs of contacting this fir as in 1 week it cost me £12 and still no cooperation from this firm of cowboys a complete RIP OFF
Reviewer
Chris Nix
Location
Hammersmith
Date
26/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been trying to switch from BT Hyperoptic Broadband to Now.
Firstly entering my postcode does work for Now despite being here almost 2 years.
Then tried to call the number to switch that way but first 2 attempts gave a we are currently very busy and a disconnect.
Just tried for the third time and after waiting for an agent for 15 mins I hung up and looked at this website, they really dont appear to be a good supplier. Just told me to go to the website and use help/live chat.
if that is how they treat new business it doesnt look good for existing customer.
You would think they would ring back when they have some customer service reps after asking for my mobile number.
I suppose you get what you pay for with a cheap Broadband supplier.
Reviewer
Jessica12
Location
Essex
Date
21/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Their broadband is the worst on the market. It is even worse than TalkTalk and that is really saying something. Even loading a webpage takes forever, and forget about streaming Netflix or Prime. It is pot luck as to whether you can even log into them. Never ever again will I use this company, so unbelievably disappointing. They do not have enough channels to run their broadband through so you sometimes get on sometimes not, and their routers are weak and wet, so the signal is ridiculous even in a small house its a weak signal.
Reviewer
jo human
Location
leicester
Date
18/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Dire Dire speed. Went from EE to NowTV as thought Sky are renowned for being good! Unable to use PS4 as speed is sooo slow. Phoned customer service and told to buy a booster.......why should I if EE could provide perfectly the service? NowTV credited by account £20 to buy the booster but I am not happy and will be leaving after my 12 months and if more problems will just leave and take the hit!!
Reviewer
andyroochoo
Location
Newcastle Upon Tyne
Date
18/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I signed up for broadband and subsequently cancelled it three days later. They took a £60 activation fee. When I asked how long the refund would take, they said it would take 30 days. I asked them at that point why the are holding onto my monye for that length of time. Refunds via VISA typically take 5 days at most. They said thats how long it takes.
I waited the 30 days and received nothing. So i called them. They then told me that the refund had not been actioned. I asked them to refund this again. They told me at this point it would take 5 working days. Fast forward 10 days, nothing recieved. called again, same story. The refund hasnt been actioned.
At this point I have stopped contacting them and have contacted my bank to raise a dispute.
I am not an unreasonable person, unlike these guys who will ake your money, and keep it for no good reason.
DO NOT DEAL WITH THIS COMPANY.
Reviewer
Manoj abrol
Location
Wolverhampton
Date
04/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please never go to now broadband,I started with them 24th june19 already decided to leave by 24th July 19.What speeds they promise you won't get but loads of excuses with no sense,telling you how to suck an egg.
Reviewer
Joe
Location
Middlesborough
Date
04/07/2019
Comments:
I paid for NowTV fibre on the 24th of June, had an engineer visit booked for the 8th of July. I still hadn't received the hub on the 4th of July, I had rang the help centre twice and both employees misinformed me and told me that my hub was on it's way, which it wasn't. I still hadn't received the hub by the 4th like I'd been told so I rang again and was told my order had been cancelled, given no explanation as to why or any help in resolving it. I asked if a hub could be sent via next day delivery so it would get to me in time for the engineer visit and was told that's not something they do, even though the issues were on NowTV's end. I was spoken to rudely by the employee down the phone, who had no real interest in helping me, which is confusing as his whole disappointing career is to help people over the phone, surely? Following from this ordeal I asked to be refunded the initial £24.99 set up fee , which the employee scoffed at and tried to make me feel bad for asking for it. From now I'll make sure to steer clear of all products and services by yourselves, and will encourage others to do the same.
Reviewer
sean
Location
ka3
Date
27/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
3.8mb down and 0.3 up.
so called brilliant broadband.
there speed checker says 13mb and 1.2mb.
total crap. ive used several independent speed checkers and not one tested over 3.8mb. wifi signal drops of approx 8ft away from router with no walls or doors in way. customer services say . you bought cheap slow broadband so thats what you got, AVOID
Reviewer
Francis
Location
Eastbourne
Date
27/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Worst customer service ever sold me anytime calls for18pd. then charged for daytime calls
Reviewer
Martin
Location
Eldon
Date
26/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In May I decided to go to NOW TV from Virgin Media. I made arrangements and was due to be transferred over on 28 May. I was later informed that there was a problem and that there would be a delay (they blamed BT Open Reach!). That was a month ago. 4 further delays later, the changeover still hasn't happened. Virgin Media terminated my service and I've been left without any broadband service. I've spent hours on the phone trying to contact NOWTV. One day last week I phoned them at three o'clock and was told I was in a queue. 35 minutes later the message changed and I was told that the office was now closed and that their opening hours were 9-5 - so why cut me off at 3.40? They sent me an email telling me of yet another delay and said that if I had any questions, to reply to the email. I did this and immediately got a 'failed to deliver'message back. I subsequently tried again on two other computers with the same result. They are impossible to contact. I have asked Virgin media to take me back which they did for a £25 charge. Having spoken to trading standards, I have sent NOW TV a letter withdrawing from the contract and asking for compensation. They are awful - be advised don't use them.
Reviewer
Liz
Location
Rugby
Date
12/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Always drops out. Reported faults, they admitted the problem was at their end and told me it would be fixed within 72 hours. A week later no broadband at all. If you ring customer service at any time of day or night there is always at least 20mins delay to be answered. Usually more like 40 mins. Decided to change provider as Now TV is RUBBISH.
Reviewer
Chas55
Location
Manchester
Date
12/06/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I had Now fibre broadband installed around 4 weeks ago and have been entirely happy with the service. After initially signing up I received regular email updates, my modem arrived as stated. I was also eligible for a free 6 month Now TV entertainment pass. As I had no existing phone line, a BT Outreach engineer was required to call to install a complete new one, and to set up my modem. This service was provided completely FREE of charge. Other companies charge around £70. I was able to select my own appointment date and all went smoothly. Speeds are great (around 37 Mbps) and so far, connection hasn’t dropped at all. The cost is £25 a month. Would recommend.
Reviewer
Tom
Location
Cinderford
Date
09/06/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
No problems in the first month nice to have freedom from my last supplier and their overseas call centres whose advice after 10 years was to leave and get a better deal if you can !
Reviewer
Richard LY
Location
Northern Ireland
Date
05/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No contact phone numbers (that work)so no one to contact; so no customer services = they don't really want customers; as seemingly wrong information on their web pages there's no way of clarifying.
Reviewer
Adel khalifa
Location
Bury st edmunds
Date
25/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst service . Always disconnecting and never sole the problem. Customer service lie to you just to hang up the phone . Treat customer as rubbish . Don’t recommend this broadband . Really mistake and my advice not to go with them . You will find stranger responses from call center
Reviewer
Tracey Calvert
Location
Ulverston
Date
17/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
TERRIBLE WIFI SIGNAL.
I signed up for superfast fibre optic with a guaranteed speed of 62 meg but lucky if I get half of that, the signal doesn't reach around the whole of the house (small terraced house)or into the back garden, I actually get a better signal from the neighbours wifi 3 door up. I contacted the so called customer services and after 20 minutes I finally got through to a very uninterested rude lady who had me running tests all day in different parts of the house, she did ring back the following day as promised but then went on to tell me wifi signals could not be guaranteed, I was sat right next to the router, I insisted they sent out a better router but they just sent the same one again and said if this one doesn't work I will have to buy a booster. I wish I had read all these reviews before changing over to this sham of a company but I am now stuck with them for the next 12 months, don't make the mistake I have made. DISGRACEFUL CUSTOMER SERVICE, TERRIBLE PRODUCT, AVOID AT ALL COSTS,
Reviewer
not happy
Location
exxes
Date
03/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Ordered broadband with company on the 20th told all will be good then 2 weeks laterwith still no sign of arriving i call the company myself to be told the order is on a delay!!! also the time for the engineer to arrive will now not be met. For a communications company there dose not seem to be much communications. Wouldnt recomend this company to anyone
Reviewer
Angela
Location
Ellesmere Port
Date
29/04/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Have tried on the chat line most of this afternoon First one cut off before completed message 2nd time cut off when he was looking something up Now unable to even get on to chat line
Reviewer
Ivan
Location
Northampton
Date
25/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I applied for 36mb Now broadband and anytime calls advertised on Uswitch for £25 a month, instead I got pay as you go calls at £26 a month, my first month cost £70:65 second month cost £54:12 I am very disappointed with there response I cannot get a refund.
Reviewer
Juu
Location
London
Date
23/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service experience ever!
took over 30min to speak with someone first, we needed a broadband, so we got it ordered, until 3 weeks later they said it will be postponed again for 3 weeks. so we should have waited almost 2 months for broadband connection! then we wanted to cancel the order and they were supposed to email the confirmation, didn't hear from them, so called again and they said it will take min 72 hours to do anything, so still waiting for our cancellation confirmation. no way to email them, only by chat and phone, you need to wait at least 30 min to speak with someone who will escalate you anyway to a different department.
Useless!
Reviewer
Danny101
Location
London
Date
22/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I signed up NOW TV Broadband for £18 pm with 6months entertainment pass, but they took my payment card I asked them I don’t want to put in auto renew so why you holding my card details they didn’t remove my card detail
Then I had a look at this page as disastrous experiences with them so I decided to cancel , I called them but they never pickup the phone even after 55 mins so I hanged up I speak to their chat ppl they didn’t responded , so finally I had to contact my previous supplier and stop being taking me away by this ppl and they immediately stopped since I was under cooling off period
Now tv had to cancel
I’m happy I’m not with this NOW and never in future
Reviewer
Richard
Location
Ipswich
Date
16/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I was trying to join Now Broadband but they could not get my address correct. It was shown in three different ways, two of which were incorrect so I tried to get it altered. It took 25 minutes to speak to someone. I then decided that this really was not for me and called the Cancellation line. After 53 minutes, yes 53 minutes I gave up. If this is for new customers I hate to think what it is like for current customers.
Reviewer
Mike
Location
Devon
Date
12/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please for the love of god avoid this provider. Since joining in October 2018 the connection has cut of many times. It currently has been off for 2 days and all i get is we can't do anything till an engineer is available. Not just the exuses but imo rude staff on the other end, it felt like I was talking/e mailing to a child. Really wish i didn't rope myself into a 12 month contract. I had no issues with My previous provider regarding connection, I left because they upped the price but if I could go back in time I would of stayed with them. Avoid at all costs!!!!!!!!
Reviewer
Roy
Location
Rutland
Date
03/04/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have just had to ditch this service after 2 months. The provider I had prior to this delivered as promised and when the wireless signal became an issue sent me a better router. Now broadband was no where near as reliable and despite numerous complaints and escalation to higher levels the only response was sorry there is nothing else we can do. Just speaking to customer service is a 15-20 minute wait. The attitude of now broadband and its staff is tough. If you are thinking of changing to this provider one word DON'T.
Reviewer
Kieran
Location
Enfield
Date
11/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband is throttled then cut off immediately whenever used for more than 1mb/s (despite claims of no usage caps). Customer service is non existant, contact numbers are near impossible to find and when we found one we were charged £60 on our next phone bill. Live chat 'conveniently' doesn't let you log in whenever there is a problem. Even if you do manage to get through to someone their "troubleshooting" consists of unplugging and restarting your router over and over again until they throw up their hands and call an engineer (within 3-5days) to do the exact same until they finally even think to look into it at their end. If you want to end your contract early you can either cancel and pay nearly the rest of your monthly payments up front or call them up and no doubt be charged the same amount, if not more, in your phone bill. Don't let yourself be trapped in this scam.
Reviewer
Mike
Location
Ascot
Date
10/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Now TV is a joke the speeds sold are half if lucky. They are a joke of a company. Advertise 62 meg speeds and they think it is normal to get 30. DO NOT DO BUSINESS with these Sharks
Reviewer
lb
Location
Liverpool
Date
04/02/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Broadband cuts out regularly. You can only contact them through live chat which is not easy to find. Ironically their staff seem to have great difficulty reading & answering questions. When you ask them to actually answer the question(s), they will just end the chat without warning. I very much regret signing up with them.
Reviewer
Bill W
Location
Huddersfield
Date
04/02/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Changed from BT to NOW tv for fibre broadband & phone only. Less than half the price I was paying to BT and that wasn't even fibre. I am getting faster broadband at a cheaper price and phone calls included. OK there has been the odd break in broadband but only for a few minutes hence 4 stars. I'm happy.
Reviewer
Martin
Location
Kings Lynn
Date
07/01/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
so far so good (three weeks), switched from origin (different review), during sign up estimated speed was 4-8Mb/s (due to line), after 10 days (settling) period speed was just below 4Mb/s and going off once a day.
I spoke with customer services and after a few line checks an appointment was made for an engineer.
BT engineer visit next day - changed master socket, checked wiring, got the line reset - instant 7.5Mb/s and has been stable since. Pleased so far.
Reviewer
Kieran
Location
Nottingham
Date
25/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT GO WITH THIS COMPANY !!
Terrible terrible internet speed
Always popping on and off
We get 11 Kbps when they say it’s suspose to be 76 mbps
Do not go with this awful broadband biggest mistake you will ever make if I could give it half a star I would
Reviewer
Gordon walker
Location
Kilmarnock
Date
22/12/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Saving loads of money plus free calls and no line rental costs . Amazing streaming too on my I pad phone and tv all on standard adsl x. Your laughing. When problems occur they have been sorted. Customer service is eccelent.
Reviewer
Nick K
Location
North Yorks
Date
14/12/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I was a bit concerned have read some of the reviews but my experience has been fine. Cutover went well with the Now router service up straight after the old service died at 1200 on cutover date. No experience of he billing cycle as yet
Reviewer
Gordon walker
Location
Kilmarnock
Date
12/12/2018
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Going from Virgin was a risk but it am on brilliant broadband after a few teething problems caused by old line connections getting great typical speed and streaming now tv , can use I pad for movies etc good home reception and saving money . I have wasted a lot of cash on fast fibre I didn’t need. So goodbye Virgin. I highly recommend now broadband I guess others have been unlucky . Don’t hesitate to join or switch .
Reviewer
Jill Baker
Location
Angel
Date
06/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting. Don't care about customers at all. Been trying to get internet installed since September and it's now December. Moving to another company. What a waste of time!
Reviewer
jessyb
Location
leicester
Date
04/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
bloody awful bunch. they say they will install you on x, call you to cancel, make you wait, don't contact you, you call them, wait for 40 mins to get through ,they say there's nothing you can do, wait some more ... honestly they couldn't give a toss about their customers.
Reviewer
Pete
Location
Chesterfield
Date
02/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
If you're looking at NowTV broadband and you're thinking that it's just Sky with a different badge...think again.
They have the worst customer service of any company that I've ever dealt with. If nothing at all goes wrong you might be fine, but if you need help with something you're going to suffer huge frustrations.
For me, the issue was constant issues with my payment details. There is a fault on their system that meant they couldn't seem to keep the details on the account, they kept being wiped off. This resulted in harrassing emails telling me i was overdue payments and having my broadband cut off at one point.
The crazy thing is, whenever they tried to take payments from my account they were able to with no problems what so ever, but for some reason their system just kept deleting my details.
It's hard to explain in a short space of text how dissatisfied I have been with them, so I'll just leave it with this: 4 months into my contract I'm paying £125 to leave early. They're just not worth the ongoing frustrations.
Reviewer
martin
Location
west midlands
Date
21/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
signed up and excellent communication bordering on harassment for a few weeks leading up until installation day , apparently there was an issue with the socket for fibre broadband in the main signal box up the road even though he was an enginear he admited he has no idea what to do so the engineer said i will still get broadband but at a lower speed - LIES! no communication from now tv as soon as things went wrong . rang helpline and told we will answer ur call in under 5 minutes - LIES! actually had a wait of 15 . spoke to a northern irish gentleman eventually that was totally uninterested in the situation bordering on being rude saying i would receive a call from the back office team within 72 hours -LIES! after speaking again to someone today who was actually really pleasant i was informed they will not actually call u they will just send u an email in 3 days time .- LIes! the helpful rep today actually said the account is up for review in 4 days not 3 ! essentially if something goes wrong u are left hanging with very poor communication and them passing the buck to bt openreach or there back office team that u cant actually talk too! . i saw the price and thought its owned by sky so must be decent but up until this point have had a terrible experience with very little communication probably because i havent paid my monthly bill yet so they dont care. im sure some people have had a good experience but read the majority of the reviews this honestly is a very poor company with very poorly trained teams in charge .oh and one last thing i signed up for 25 pound a month fibre broadband which included line rental and free any time calls . guess what ? they still intend to charge me 8.40 for line rental even though no where in there 25 contract do they mention this of being a possibility of that exact price . even better than that there line rental is 7.99 so why would i be paying 8.40 ? i asked the call centre gentleman at first contact and he could not answer and adamant i am liable for this charge . i informed him ive read all 25 pages of my contract and perhaps he should read one of his company's contracts before making false legal statements . ive got no doubt someone somewhere will take legal action against this company at some point as its seems it is built on deceit . am i a disgruntled customer ? absolutely ! is everything i said true ? absolutely . use at your own risk ! and definitely do not switch provider until these jokers actually get things up and running or u will be left without internet like me with no idea when or if it will be resolved 1 shocking experience hopefully i hope u`ve read this review before signing up . i wished id checked the boundless amounts of bad reviews before i did !
Reviewer
Tracey
Location
Dundee
Date
21/11/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Read a lot of bad reviews on this site so was a bit worried because I had already ordered a switch. This is not the first time I have switched providers over the years so I expected a loss of phone and internet for a few hours. 9am this morning, switched over, no interruption to service and getting max speed. Early days yet but happy customer.
Reviewer
Leemcd1981
Location
Liverpool
Date
18/11/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Fantastic..
Openreach Engineer turned up on time and worked cleanly and effectively fitting our new master socket and everything was up and running within the hour. Speed and Reliability.. mmm.. well we’re no experts on these things but despite speedtest sayjng we have a slower connection its actually more stable and reliable than our previous 100mg Virgin Broadband.
Overall i’m very impressed, speed and reliability os very good, communications were slick and efficient by text and email.
Positives
Half Price of Virgin Media
More Reliable
Easier to switch between ADSL providers.
Kept Phone Number previous supplied by Virgin Canle.
Negatives
-Now Router only has 2 Ethernet Ports, Virgin had 4, don’t need them for now but ..
-Caller Display is not standard on phone service, took one free call and service is free when requested within 10 mins.
Reviewer
Steven
Location
MANCHESTER
Date
10/11/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
MOST People only write bad reviews if they are unhappy ... i am not Got rid of Virgin and quite happy with the service i am getting ... funny enough better wifi coverage in my house than Virgin ... just my pennys worth
Reviewer
Joan muthu
Location
Tadworth surrey
Date
05/11/2018
Comments:
Rubbish service intermittent internet wi fi crap poor poor service customers service a nightmare 100%crap overall
Reviewer
Amber
Location
Newcastle
Date
01/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
We signed up to NOW TV broadband, the box was installed and everything ran fine for 2 weeks, it was then promptly cut off by NOW TV with no reasoning given whatsoever, upon contacting NOW TV I was told that I would be contacted within 14 days regarding my problem???? 14 days! So I called the customer services helpline who rudely hung up on me before saying that the problem would be resolved by the following week, flash forward a week, problem still not solved and we receive an email saying something's gone wrong and we will be contacted in the next 2 days, 2 days later the exact same email. Upon contacting customer services a further time I am told to wait another 72 hours for someone else to be "in touch with more information", still waiting, still no wifi and absolutely useless customer service. Avoid, avoid, avoid.
Reviewer
Michaela
Location
Greater manchester
Date
27/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Well my activation day was yesterday 26/10/18 and I have no internet connection.
It’s not good start nowbroadband.
Also it’s half term and I’m stuck with 2 kids that are so frustrated that they cannot play there favourite online game fortnite.
Reading other forums I’ve come to realise that I’m not the only new customer to nowbroadband that has no internet on activation day.
Reviewer
Michael
Location
Poulton-le-Fylde
Date
22/10/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
No problem with the service for a Fibre Broadband you wont beat this on price. BTW the router for Fibre (Hub 2)is a re-badged sky router and generally acknowledged to be best in the market; oh and if you want to contact them just click on link at bottom of there web page. Like someone said any speed out dropout issues whoever the provider will be down to BT who maintain the line network
Reviewer
Emily
Location
Colyton
Date
20/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Two weeks after signing up with now broadband and 1 day before my connection was due to go live I called them to check everything was still going ahead. I was told the service wasn't available at my address despite being told that it was after entering my post code at the sign up stage. No attempt was made to contact me to tell me this and if I hadn't called them, i would have waited in for an engineer who was never going to arrive. I have still yet to hear from now broadband, i have not received an apology or an explanation. Certainly avoid as they obviously care very little for their customers.
Reviewer
Rubin Heath
Location
Manchester GB
Date
12/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Now TV Broadband Review
Now TV Broadband Review. ADVOID unless you want added stress every single month just to simply pay your bill. Their website is diabolical to the point it takes a few hours study just to get a simple answer (mainly to get there CS Number which is hidden away). Their customer service is mediocre with each staff member seemingly giving different answers and different solutions. I've been in hospital recently and all I wanted to do was pay my bill, which for some reason there site didn't allow.
I called them to which I was put through to someone lacking in any training as well as customer service skills. finally had the strength to try again this morning called them and they said "oh it did go through yesterday let me turn your services back on" this clearly shows lacking not only in your system but your payment system as well. All I can say is I've had enough and will leaving you guys by the end of the month. after this ordeal whether I'm still under contact or not I have no trust in your company anymore and I need a reliable service for work reasons.
I guess cheap comes with stress, but no more we've had enough and can't wait to see the back of you guys to be honest.
Reviewer
Gareth T
Location
Peterborough
Date
11/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst fibre Broadband I’ve ever had, in the time I’ve been with them I’ve had 2 new rooters and 3 now tv boxes due to failures! With the broadband the only thing they love to repeat is “ we can’t control hiw reliable your network is when your wireless” then why have I never had this problem with any other services before then??? They then go on to say well how many devices are connected at once at Max only ever 3 mobiles and still it cuts out! I’ve even put in a WiFi repeater and even with that it looses the now broadband! Honestly please listen to this warning ⚠️ Do not go with NoW tv broadband!!!
Reviewer
Disgruntled customer
Location
Hampshire
Date
10/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AWFUL - AVOID
SERIOUSLY IUNLESS YOU WANT TO RUIN THE NEXT FEW MONTHS OF YOUR LIFE DONT GO NEAR THIS FIRM!
There are a minuscule amount of positive reviews on here which are clearly FAKE and put on by employees.
I can’t even face explaining the terrible customer service and experience we’ve had. Just tell everyone that will listen to you that this is the worst isp company ever
Reviewer
Sarah Jackson
Location
Dorset
Date
02/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just the most terrible experience ever . I swapped from sky thinking that they are the same company what could possibly go wrong ? .. believe me I urge anybody to stay well clear . You cannot speak to anybody ... if by some miracle you do get through after hours and hours of being put on hold you speak to a northern Irish call centre who could not give two hoots if you have no phone or internet or both in my case . I cancelled . They still continued to debit my account . Believe me don’t sign up . You will regret it. Like I do ... big time
Reviewer
Steve
Location
Gwent
Date
28/09/2018
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Takes most of day to get through to customer service and just found out that caller withhold and call baring is extra , looks cheap on face of things but bits like this add's to the price. Broadband not the fastest either. Can't wait for contact to end and I'm gone.
Reviewer
mapho
Location
Bristol
Date
13/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Really bad customer service. Took almost two months to get me connected. They don't have a tech support line so getting issues resolved is a nightmare. Also, they will scam you out of any cashback from Quidco etc.
Reviewer
Paul
Location
Newtownabbey
Date
10/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very very poor. 3 days after switchover day and still no landline or broadband. Poor customer service - pleasant staff but long delays getting through and staff unable to do anything (presume business modelled in this way - staff just there as a pretence). Reading reviews not optimistic about getting phone or BB service any way soon. My advice is go somewhere else - do not use Now.
Reviewer
Federica
Location
Leeds
Date
06/09/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is THE DEVIL. I cannot believe how a company like can be in business. I've moved into my new house and the internet connection has been a NIGHTMARE. I've got a fever from how stressful I was, I'm not joking. Impossible to get in touch with them, left with no internet for 5 days, no clue what was going on, they got my address wrong, now they've sent me an email saying someone else is moving into my flat and they had to cancel my contract.. like.. what the hell?? Not to talk about the internet speed, trash. Cannot believe they provide a connection this slow in 2018. EMBARASSING. I can say with confidence that NowTv is the WORST company I've come across in my whole life. What a joke.
Reviewer
AR
Location
Leeds
Date
28/08/2018
Comments:
To all Now TV customers please note Now TV is owned by SKY TV!.
Reviewer
David kyle
Location
N.ireland
Date
22/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Just ordered now broadband and arranged a date for installation. They have now sent a reply changing the date to a day that suits them but not me. I called the number only to be told by automated service the waiting time is at least 20mins. I have since read reviews others have made and it appears this company should be avoided.
Just a tip for those who have difficulty getting the contract stopped and a refund. Provided you have paid by card a sum of at least £100 you can use section 75 of the consumer act to make the card company equally liable for breach of contract.
75. — (1) If the debtor under a debtor-creditor-supplier agreement falling within section 12(b) or (c) has, in relation to a transaction financed by the agreement, any claim against the supplier in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor.
Reviewer
Jessica West
Location
Stoke-on-Trent
Date
21/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was told my time slot was between 8am and 1pm. So been waiting 5 hours to get a text message at 11:50 to say he isn’t coming to my time slot because he’s running late and now he’s coming in the afternoon. I have a job to get back to and now he thinks it’s okay to turn up whenever like I don’t have anything to do. I’ve waited 5 hours to be told whoops sorry can’t come. I’m getting **** from my job because I’ve had to tell them I can’t do work now this afternoon because I have to sit in and wait for this man to come for 5 minutes. I’m not happy. I haven’t even got their WiFi yet and I’m annoyed. It’s the cheapest one I’ve seen and I’m 22 with my first home. Never again.
Reviewer
Dolly styles
Location
durham
Date
21/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
signed up on 15th September.Took a stressful 48 hours to get through to cancellation dept. No email to say it had been cancelled. My email isn't recognised. Have hung on for 30 mins no one answers. Chat line has no send button. Who the hell do you complain to about this god damn awful company.Have taken money out of my account on the 17th. I am spitting feathers.
Reviewer
Alan
Location
Aberdeenshire
Date
17/08/2018
Comments:
AVOID, AVOID, AVOID, AVOID, AVOID
This really is a truly awful Internet service provider. When I contacted Customer Services I was put to 3 different advisers and had to explain 3 different times the same issue. They deny all responsibility and do everything they can to avoid a resolve. I have never ever came across such poor customer services, they try and pass the burden of blame elsewhere. One of the best excuses I had when trying to resolve the issue was that I am using the wrong web browser (even though I had tried Microsoft edge, Google Chrome, Internet Explorer & Safari) so I was told to download Firefox and this what definitely, without a shadow of a doubt resolve the problem. Guess what, even after following their advice to the letter it still did not resolve the issue.
I cancelled account and am now out of pocket.
This really is the worst provider I have unluckily had the misfortune to subscribe too. Do not be drawn if by any special offers you see on any comparison website, spend a fraction more on another provider if you have to as it will be worth it and you will save money in long run. If I could've gave it negative stars I would've.
AVOID, AVOID, AVOID, AVOID, AVOID,AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID
Reviewer
Dolly styles
Location
durham
Date
17/08/2018
Ratings
Satisfaction
1.00 stars
Comments:
Signed up on line. The only confirmation was for me to claim for a voucher for now tv.I read the reviews then decided to cancel via chat. The page wouldn't go so far as to be able to send the message.My account details weren't recognised so couldn't log on. Couldn't find an email address finally read the conditions and found the number 03303323050.Cancelled I hope.What a fraught time finding out who to contact why make it so difficult.
Reviewer
Steven Mackay
Location
Scotland
Date
14/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Failed to supply purchased router. Switch went ahead away so no access to broadband until replacement sent.irish call centre less than helpful verging on contemptuous. Refuse to supply details so that I can use my own router in the short term and we don't even switch until tomorrow. Terrible start, terrible customer service, terrible mistake. Once up and running again first Google search will be for another more professional provider than these bunch whom I suspect are operating out of a caravan!
Reviewer
Matthew
Location
Romsey
Date
14/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely diabolical. Terrible service, no communication. The left hand doesn't know the right exists.
Seriously don't change to this provider. I feel like I am going to implode and they haven't even set my broadband up yet. I can't begin to explain the problems I've had and we are not even switched yet. I am trying desperately to make sure we don't get switched. Please don't make the same mistake we have. Steer well clear.
Reviewer
Bil
Location
Watford
Date
12/08/2018
Comments:
Thnaks to all the reviews above. I was just considering getting a NOW broadband but after rerading all of the above Im going to Sky. Just lost a customer.
Reviewer
Chris
Location
Enfield
Date
25/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Truly poor service as I ordered the broadband only package. The router drops aout and reboots numerous times a day and I have yet to watch anything where it does not buffer. Bought a wifi booster to cover the 6 paces from the router to my laptop and yes you guessed it same problem. Spoke for two hours yesterday to customer service who had me dismantling the sockets on the wall and of course it dropped out again and spoke to 3 different polite people but ended up back where I started. I tether this laptop to my phone so I can write this review as I know the router will drop out before I have finished. I guess you should not get your expectations too high when you buy a package from nowtv and I truly wish I was one of the customers who everything works for...but I see they are few. Pay the extra and go to another company as this is the bottom end of the market for a product. Shame
Reviewer
Marie McCarthy
Location
Leamington Spa
Date
20/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
So far I'm very disappointed with capabilities of Now broadband service.
I already had a "Nowtv" box and thought it would work really well with Now broadband, it does not. The box performance is very slow compared to previous broadband supplier which surprised me.
I'm having trouble even getting in touch with Now broadband, beginning to wish I'd never changed
Reviewer
Glyn
Location
essex
Date
16/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely dire, i'm not downloading, just browsing..... my hub keeps dropping and rebooting, i tried help desk chat but guess what.... couldn't get chat going properly as every 3 mins my hub failed, finally managed to find a help line number. Nice chap at the other end says my hub dropped 17 times in first 90 minutes. Said it was only sent out at 17 and I was pulling 24mbs, reset it by dialling in... not been any better so tomorrow morning i'm telling them to poke it....
Reviewer
Dan
Location
Manchester
Date
12/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Promised me min 32mbs out of 36mbs. In the initial 14 days i have eceived 35-36mbs. After that the nightmare started. I am now getting 10mbs in average with bad periods of less than 5mbs. All they say is they can't do anything about it.
Reviewer
susan
Location
newcastle
Date
01/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
First 6 months was fine, last 6 months horrific. I gave both now tv and now broadband. Put the tv on and at least 15 times every evening it stops with an error message and 5-10 mins before it comes back on. Wifi also constantly cutting out. Had no connection or tv for two whole weeks and they refused to refund. Shocking customer servive and refusal to fix the issue. One person even said if youre not happy leave!!! I was with virgin for 7 yrs prior to this, my internet went off twice in 7 yrs and both times i was refunded. Now i go for weeks with no connection and no help whatsoever. Its with Ofcom at the minute but luckily my contract runs out in a week...that will be one big celebration! Stay away from this awful company!
Reviewer
steve
Location
uk
Date
20/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Had this Broadband for a couple of months now.2 Openreach visits 2 routers and still constant dropouts.Please do yourself a favour and avoid.Fibre joking uploads faster than downloads.Router is the worst i have come across wifi impossible if more than 10 feet away
Reviewer
Edwin
Location
London
Date
15/06/2018
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
NOW TV are the best ISP I have been with in the UK ever, period. I've tried several ISPs over many years, all with ADSL, some were better than others with Plusnet being the worst after they were bought by BT and the customer service plummeted.
My lower ratings for Now TV reliability and speed have nothing to do with Now TV. Speed and reliability are the responsibility of BT OpenReach who own and operate all ADSL lines in the UK.
As no ISPs own any ADSL lines the only thing you are buying is customer service and NOW TV are the best I've experienced. If you can get cable in your area and bypass OpenReach all together that will give you the highest reliability of all.
Reviewer
Sarah Strain
Location
Redditch
Date
14/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never left a review but feel compelled to on this occassion. Terrible Fibre Broadband coupled with equally terrible, rude customer service staff who could not give a damn about any issue you have. I regret the day I ever switched to this company.
Reviewer
Shelley Walker
Location
Edinburgh
Date
25/05/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
After researching a number of broadband providers and reading various reviews I ended up going with Now and I couldn't be happier. Box arrived a week before live date. So easy to set up and it's never dropped out at all since we started it up (as some reviews suggest.) I work from home so rely on the internet being fast and reliable so I'm very pleased this has worked so well. Would highly recommend.
Reviewer
AndoMan
Location
Hove
Date
28/04/2018
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Ignore the bad reviews if you're getting broadband only. I can't comment on the TV packages as didn't sign up for them. Easiest and fastest broadband installation I've ever had! Had an Openreach engineer come within 2 weeks which is a record (try 4-6 normally). I've moved around a lot and I know this process...and the pain that it normally incurs so was very surprised by how easy a company this cheap made it. I'm getting 7.5Mbps down the line which is plenty for me, can watch Netflix HD and browse super fast no issues which is the majority of what I use it for. I couldn't get fibre on the BT lines here so it was this or Virgin basically, which costs a lot more.
The way I see it is if you're getting ADSL rather than cable, it all comes through the same BT lines anyway so the only real variables are traffic management (ie. throtttling) and customer service. NOW doesn't throttle (thumbs up) and customer service have been quick to get through to, speak proper English (well for Irish people anyway :-)) and quite efficient. Why pay more? For a more 'reputable' company? Its just marketing trust me - they're all jokers at the end of the day ;-)
Reviewer
Steven McCullough
Location
Hertfordshire
Date
27/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't go near this company! unless you would like no connection and a barrel full of excuses about how BT "Open Reach" are to blame. Just wish this website advertising was more honest.... some like - There no NOW in now TV just empty space and certainly no chance of broadband being connected anywhere near the agreed date. Ps. you will be required to chase them as they will not communicate with you, they taken to putting their "head in the sand" with new customer and hoping for the best.
Reviewer
Rod Thompson
Location
Carlisle
Date
20/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Transferred from Talk Talk everything ok speed 37 instead of 1.5 so good but when I looked at phone they had given me a new number?I ticked on online form that I wanted to keep my number that I have had for 35 years as at the moment my disabled in-laws have social care and if there is a problem we are first call so I will have to try and inform everybody my new number!!!! Now say I ticked box to say I did not want my number? Does anybody know how to get my number back as it is causing a lot of stress.
Reviewer
ABIDI
Location
London
Date
13/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse company I have ever dealt with.
BELIEVE ME, DON’T EVER CONSIDER THIS COMPANY.
Finding the customer sevice number when needed is requires an assignment itself. And when you, you get some seriously bored staff that don’t give a toss about your problems with an atritude and rude. They have this sort of tone that gets you and develops into an arguement. That pissed me off and I regretted the moment I signed up. But when it comes down to payments, their systems never shuts down, and their is always people availble to make payments.
When the net is slow, they don’t let you know. When the net is out, they don’t let yoy know. You are just unvalued.
ABSOLUTEY HORRIBLE, I WISH YOU SHUT DOWN AND NEVER EXIST.
Reviewer
Dr Andy A Y van den Hurk
Location
Ipswich
Date
04/04/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
First of all, I have read the reviews and without insulting anyone, some people are just never satisfied. I have been with Virgin for years, I mean, it used to be NTL when I first joined. But I got fed up with my bills increasing every year to a point where I was paying over £100 a month. So when I moved house from London to Ipswich I decided to write down all the pros and cons about my Virgin package. For me, it all came down to flexibility. So NowTV, obviously, started to become a contender. Done my research and, because I didn't have to commit myself, I thought I'd give it a go. This was a year ago. I love the fact that I can pick and chose on a monthly basis and that I can actually leave whenever I want to. In this year I have not encountered any problem whatsoever and the reason I am writing this review is this; I became aware today that there's a new hub on the market as I just upgraded my MacBook Pro. As my husband is moving in permanently in 5 weeks time, my main concern was the 2.4ghz band, a problem we never had (only fair to mention this as well) with Virgin. The new hub caters a dual band which would solve this. I called their Customer Service and (besides the fact that the agent I spoke to definitely was British and I didn't have to wait as I got through in seconds) asked about the new Hub. Without any hassle she told me the new Hub would be send out today, free of charge. What a breathe of fresh air as I always had to beg, steal and borrow with Virgin to get their latest Hub. And this all for a price that continues to amaze me. For me these guys deserve every 5 stars I have given them. Top notch.
Reviewer
Andy
Location
King's Lynn
Date
04/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't even think about NowTV Broadband! Placed an order then got a phone call saying it was cancelled and that I would have to phone up the next day and re-order! WHY? No answer. So, foolishly I did. 2 days later another phone call saying they couldn't do the switch over and that I would have to- unlike any other broadband provider I've had previously. Customer service is a thick Irish accent which I couldn't understand either. Whoever wrote the positive review I suggest is a NowTV employee, has to be. Utter rubbish. I cancelled immediately.
Reviewer
Now TV Broadband user
Location
Bristol
Date
28/03/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I saw the negative reviews on this site but decided to go ahead anyway!
So far, I'm glad I did. The Customer Service team in Belfast answers the phone quickly and is very helpful (a breath of fresh air compared with Virgin Media, my previous supplier).
Luke, the BT Openreach installer arrived 15 minutes early and got things going, despite it being a horrible cabling job in my building.
And so far, a week on, I'm getting the 37mb/sec broadband speed advertised, even at peak time, and with no outages. I couldn't be happier and even better, I'm on a 30 day contract so not locked in.
Of course, it's early days, but I've quite a bit of confidence in Now stepping up if things did go pear-shaped. I think any supplier will have horror stories where things sometimes go wrong, but again, they're so much better than the dreaded Virgin lot when it comes to quality service.
Reviewer
Paul Griffiths
Location
Bridgnorth
Date
27/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Overall NOW TVs approach to customer service is we have your money now suffer.
I should have known better as years ago I had used SKY and after 3 years left them when they displayed the same attitude. NOW TV seemed good idea for our holiday home.. result piss poor after sales service. Once they have you all they want is your money and more money.
My best advice AVOID
Reviewer
Kath
Location
Chelmsford
Date
20/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After being a Sky customer for 10 years I swapped to NowTV when I moved as they were unable to fit a Sky dish, it seemed sensible to switch BB at the same time... how wrong was I.
In 4 months I have made 10 calls to them all of which resulted in different responses and troubleshooting precedes (one involved me moving furniture and unscrewing sockets) I have had an engineer out twice and I STILL so not get sufficient speed to watch catch-up TV. They have admitted that there is an issue that they can't resolve but are refusing to allow me to terminate my contract early!
I will keep on trying but wouldn't want anyone to make the same mistake that I have!
Reviewer
Carmen
Location
Glasgow
Date
12/01/2018
Comments:
Really unhappy with overall interaction with NowTV. Similar to client below, have been waiting until mid-November for NOWTV to activate broadband. First of all the box got lost and not delivered and then they refused to send another box out. Finally they sent another box out and then the broadband did not go live as they promised. Definitely doesn't live to the name of "NOW,", maybe they should call it "DELAY TV." In addition, their complaints procedure is appalling, no one will formally respond to your complaints - only the agent on the other end of the phone.
Reviewer
Sophie
Location
Birmingham
Date
03/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If it was possible to leave 0 stars I would. I have been waiting since November 20th to have the broadband installed at my property. It is now January the 3rd.
I have had appointments booked and then pushed back 4 times
Now TV will say they will call you, but will NOT
Now TV will not compensate you for the negative experience
Now TV never go the extra mile for a customer
Now TV will provide a 3mbps service and charge you full price for it
Now TV will bill you incorrectly so you have to ring & adjust it every month
AVOID at all costs
Reviewer
Lee
Location
Raunds
Date
22/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We recently switched to now tv and we was ment to be connected on the 12/12/17 and no one turned and the second time they turned up but yet still no phone or broadband and all I've had is endless excuses Avoid
Reviewer
stulish
Location
Gosport
Date
19/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just switched to NOW TV and switch over day came and went, after speaking to customer service they told me the phone had moved across and they were still working on the fiber. phoned again today and they now say there is a problem that they are not sure what it is and it is OpenReach that are causing it, and they will get back to me in 72 hours to give me an update. This si astounding that it takes 72 hours to get an update, with working from home i need internet to do my job and so far NOW TV has let me down, if they get nothing back to me in 72 hours (22 Dec) i expect i will be without internet for christmas holidays, if this is the case i will be cancelling and moving to someone else.
Reviewer
JUSTIN
Location
STOKE ON TRENT
Date
20/11/2017
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Had my broadband set up for a few days now and all seems brilliant. Plenty to watch with the extra passes (entertainment & sky cinema), easy to use interface on the tv box itself, and the fab fibre speed seems perfect for online gaming and general usage of phones/tablets etc. My only gripe in the process being that the engineer was due to come out between 1 & 6, come quarter to six there was still no sign of him, so i went on the live chat and their customer services department advised that an engineer wasn't needed as my phone line was still live and that i could set-up the router and tv box by myself, so i waited in all day quietly for nothing, a heads up via phone call/email would have been nice!! aside from that, i cant complain about the service so far!!
Reviewer
Thomas
Location
Central London
Date
25/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would not recommend to my worst enemy. I switched to NOW TV from Sky due to them offering rolling contract while allowing me to upgrade my speed to 38Mbts. Initial set-up was easy and worked fine but I only got my old 10Mb speed. When the faster speed was switched on it complete cease to work. After 12 days and several OpenReach engineer visits I gave up and cancelled and set up with Relish.
NOW TV was never able to tell what the problem was or provide me with a plan for getting it to work. The only thing they would offer was to send another OpenReach engineer which would then take 3-5 days. Speaking to the OpenReach engineers, I am pretty certain that it is not technically possible for me to get the 38 Mbts...
Only positive thing is that their customer service has very short waiting times...so at least you will not have to wait long to speak to someone who cannot help you
Reviewer
Bill
Location
Liverpool
Date
19/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband I've ever known! Cuts out constantly, speed drops to almost nil and reaches a maximum of around 14mb when I'm paying for 38mb. WiFi is even worse. Can not stream a show on Netflix or catch-up without constant buffering, Now TV broadband is terrible! Fortunately I have been able to cancel after I complained numerous times. Wouldn't wish anyone to be stuck with this for a year contract.
Reviewer
Xilver
Location
Liverpool
Date
18/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never known anything as bad as NowTV fibre broadband. I have completed the troubleshooting with customer service and it didn't improve anything. The maximum speeds I am recieving are around 14mb but generally much much lower when I am paying for 38mb fibre and it seems to completely cut out constantly making streaming catch up TV or Netflix near impossible.
Reviewer
Katty
Location
Margate
Date
09/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I was set an engineer visit 2 weeks from signup. The day before The visit, I called to find out where my kit was only to be told that the engineer will not show up, blamed on openreach like other posters have mentioned. They didn't have the decency to contact me. I was then told that the engineers will sort put the problem for a few days later. I called again to fimf out where the kit was and was told that am engineer had now been booked in another 2 and a half weeks. Once again I had to call to find out. Amonth is a ridiculous amount of time tp wait to get a phone and btoadbamd service. With their record, I will not be waitimg for it to be pushed to another two weeks so I will go somewhere else.
Reviewer
Geoff
Location
Isle of Wight
Date
05/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The box did not work with ethernet cable or wifi
Reviewer
jjohn
Location
Manchester
Date
19/05/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I am super happy with now tv. I was worried about performance when i picked broadband company, I picked now tv because they had a rolling contract for fiber.
- customer support is the best i ever experienced. Royal mail lost my router, they shipped me a new one the same day as I called. I called a second time and asked for about the router configurations and they deducted 5£ from my bill, I didn't even ask for it.
- speed is what they promised. I have the 38 mbps package and speeed test say 36.2 mbps.
I haven't even tried the channels yet. +I use my own router btw, they don't support it, but if you google around you'll find info of how to do it)
Best provider I ever had.
Reviewer
Ann
Location
Liverpool
Date
17/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I had a really rocky start with NowTV with my start date being delayed by two weeks and BT Openreach being blamed.
As the customer service is good (calls are answered quickly by a human) when complaining about the signal from router, I accepted the advice that the signal will take 10 days to regularise to get to its proper speeds - 10 days have passed I still have problem on WiFi from router, now I do not have a connection upstairs as it is "out of range" before it just dropped out constantly!
Although the plugged in devices downstairs work well (reason I gave 3 stars) the WiFi signal is very poor in rooms away from the hub and out of range upstairs. I have tried all of the recommendations; hub is not by TV / metal however it cannot be put in the middle of the house as it needs to be plugged into the BT phone socket.
NowTV Fibre Combo is not a service I can keep - I do not want to buy router extenders just to see if I can get the service I had with previous provider.
I do regret joining NowTV for fibre combo, the entertainment pass is good but can be used with a better internet provider.
I will be changing providers, even if it means being without internet for a week or so AGAIN, as I need internet upstairs for streaming music and for my FireTV Stick.
If you are in a bedsit or only use Ethernet connection it would be good for you, otherwise avoid!
Reviewer
Liam
Location
London
Date
08/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Received box early September, due to be live and working Mid September.
Now pushing mid December, was supposed to have 2 engineers visit the apartment on separate occasions (none of which showed up) and still have no internet.
Waste of time.
Comments: